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hotel-sentiment

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we paid pounds for one night at the wesley an absolute rip off definately not star the bed wasn t bad and the bathroom ok however the dust on the door hinges within the bathroom wasn t a good look the carpet was an absolute disgrace it was beige and was very badly stained also extremely badly fitted kept our shoes on at all times because of this i would never stay there again or recommend to anyone i know things are expensive in london but i wouldn t stay there again if it was free it depressed me over our trip we stayed at five other hotels through booking com all as expected no complaints at all only the wesley was rated wrong the facilities for a comference or the like might be ok but we were on holiday so not required all we wanted was a nice clean room

pretty bedroom and a lovely pub location was perfect for richmond park and easy access to main highstreet just down a side street making it quieter than expected

we got a really good deal for this hotel and when we arrived our room was upgraded from a standard room to a balcony room so it was excellent the hotel is old but the room is nice and comfortable we stayed for nights the concierge is very helpful the location is very close to louvre museum and the metro station this makes it even more convenient

the location is excellent for wembley and it had lovely big and clean rooms

the price of drinks in the bar

birthday cake was rather expensive at a free birthday cake was provided at the ritz last year

too much light coming in around the curtains

the wifi was horrible but i was assured by the receptionist that the hotel is going to be equipped with a faster and better internet connection in the near future i also had no cell reception in the room also i had to call times and wait for at least an hour before i was sent some extra shower gel

breakfast was excellent quality foods extensive selection including cereals juices and cooked items really set me up for the day

everything was great excellent staff close to attractions etc breakfast a little expensive but very good quality quite room the concierge josien was very attentive outstanding highly recommend

arrogant staff

room wasn t ready until no room in the bar no facilities

paid for a family room but only one bed no cot and bed for my daughter

staff are not helpful at all

location is excellent just a cross the street from train station

breakfast was ordinary staff were unfriendly

the breakfast is possibly a bit over priced at euros were person some other developments would be a genuine bar within the hotel open until at least midnight rather than just a formal restaurant area which tended to be empty on most evenings

turkish arabic coffee isn t that difficult to make more fun to say yes to a guest s request

rooms are a touch small

staff were very attentive hotel extremely clean excellent location short walk to many good restaurants travelled with my year old son he loved roof top bar with views over london apparently gets extremely busy at weekend on rooftop radio bar

air con in humid weather was a godsend comfy bed

great overall service with nice upgraded room

amazing location very friendly staff

the staff at the reception were not particularly friendly which is not particularly nice for someone who has been travelling for hours and exhausted good location though for any location in central london short walk to both bayswater and notting hill gate station

i liked that reception allowed hours extra for check out allowing my elderly mother to pack at her own pace i liked that i was able to leave luggage loved the view beds very comfy

location and service especially reception staff and concierge for our tours in city

on the day we did not decline housekeeping they did tidy our room but did not top up supplies such as plastic beakers and did not change sheets which was a problem as i had a new colleague joining me for the last night the shower pressure is weak drinks in the bar very expensive more than for a gin and tonic campari and orange and a coke is excessive coffee from machine rather pricey too for a small mug

it s not a dislike just an observation the breakfast serving area is very cramped

i was quite cold couldn t work out heating and no functioning bulb in bedside lamp

asking staff to top up plates to put your breakfast on they did not appear to have a system for replenishing crockery only foodstuffs

we love the staff they were friendly and helpful we were quite excitable and boisterous but it didn t phase them at all

staff attending service and room service calls were rude and very un friendly not the kind of attitude expected from your brand

helpful people no silly charges or reluctance to bring things to the room very prompt and friendly willing to go the extra mile could not ask for anything more room very nicely appointed and decorated

need kettle in the room

great location quiet street great choices for breakfast friendly and helpful staff clean

we booked a de luxe room and were put in a classic room for the first night this classic room had no drawers for clothes just hanging for about items staff lost our panama hat and seemed unconcerned that they had

check in check out too slow inpersonal

great location easy walk across the road to pancras king s cross excellent staff friendly efficient comfy bed good in room facilities we didn t eat at the restaurant but when we walked through it to the bar downstairs it was busy lively and the food looked super the bar was lovely cosy again with excellent staff

staff is polite but not very personable

very modern super comfortable

comfortable rooms and fabulous breakfast just minutes walk to the beach

location and staff were great very easy connections to airport pleasant old world ambiance

the cleanliness was good but not excellent the table where the hot water coffee pot was located in our room seemed a little dusty the tub was cleaned but there was grout on the bottom ledge of the glass that could have been removed we had to pay euros a day for parking there was no refrigerator in our room the hotel did offer to hold items in the reception area s fridge but we did not think this was practical the food seemed over priced i paid euros for a small tomato soup that tasted like it was right out of a can

breakfast is very good good choice of things and never have to ask for tea or coffee

the hotel staff was very nice room was beautifully done and spacious

if you stay in london stay at hotel from the greeting of complimentary champagne to the honesty bar snack bar there is everything you could every want here the staff knew your name and engaged in all conversation at every opportunity we loved this hotel just wish it was a little cheaper and we could stay longer the bottles of water snacks and hot chocolate by the front door was a simple but excellent little touch

hotel is really good staff is very friendly specially the maitres at the restaurant location is great breakfast is the best breakfast i have ever had in a hotel simply amazing with all sorts of cakes croissant scrambled eggs bacon rice mozzarella ham and so on will definitely come back

good value for money cheap parking good breakfast restaurant available baby bed available

breakfast not as good on previous visits but this was remedied on the second morning

superb everything

poor shower

location the level

the room was big and luxuriously built nice balcony views spacious room comfortable bed dressing table and chairs it was nice

noting

good location within easy walk of tube

we were at the hotel after the horrific events of friday the staff were all so helpful reassuring and concerned all of the events we had planned were cancelled and their suggestion of where to eat for a special birthday meal was spectacular

breakfast was very poor and not worth the money

location is excellent and the rooms are great having stayed there before one year ago i was looking forward to my second stay

no good lighting in bathroom area especially mirror in bathroom a c is not good at all was very hot in room

very clean rooms beds comfy good location

only things that could be improved as luxurious and comfortable was the bedroom it could do with less furniture so you can move about without hitting into things and a bigger shower head lovely big walk in shower tiny shower head

could ve have a better room service menu but it s located so near to town it doesn t matter too much

the staff were really awesome and drew me maps they d heat up the milk bottle for my baby boy really friendly nice

i love the shower it s kind of a very unique shower that i ve ever been the room was clean and smell good the bathroom has big mirror the service is good and the receptionists were very friendly the place is close to the metro

the location in terms of accessibility to other tourist spots was good but the actual location right next to an abandoned building under construction made the view out our window not even worth opening the curtains also the hr available room service was a bit of a joke for the prices they charged in hindsight i should ve just grabbed some late night mcdee s instead

clean very kind staff

the bathroom was in need of refurbishment the shower cubicle had discolouration at the bottom of the screen although the shower it s self was very good the plug in the sink was difficult to release and had to be prised to let the water out it was difficult to open the bedroom window to let some fresh air in

the bad smell from the toilet goes inside the room which i did not like at all you need to walk to minutes until you reach the catalonia

breakfast has changed not for the better

very clean and safe

this hotel delivers exactly what it says the rooms are compact read small but this is central london and it makes that clear in the hotel advertising so shouldn t be a surprise to anyone the fixtures and fittings are very high quality and everything in the room worked the layout of the room was functional and although comfortable for a one night stay i wouldn t want to be spending a huge length of time in the room but who would with soho on your doorstep the tv was a good quality samsung with all the channels free films and excellent free wifi available so even a bit of netflix was possible using a phone tablet or laptop the staff were very polite and the barman took great pride in his job with his quirky outfit and all up north we take our flat caps off indoors the bathroom was spotless with lovely molton brown products and the rain shower had plenty of pressure and hot water finally i ve gotta say this hotel was quiet the corridor doors are thick sound proofed affairs and the rooms appear to be heavily insulated temperature was comfortable and i got a great nights sleep even though the bustle of soho was right outside i will be doing this same trip every fortnight for the foreseeable future and i will be using mimi s again for my nighters

really good shower

fantastic hotel comfortable beds lovely staff i recommend this central hotel

everything was first class good breakfast although a little pricey but offered a wide range of choice hotel location spot on facilities and spa very good and nothing was too much for the staff

improvement points another guest took our bag by accident when in storage management should look into a barrier to keep this from happening a further guide should be provided for escape in case of fire as escape routes are limited a full length mirror should be added in rooms

small details not really in line with the level of the hotel

size of bedroom a bit on the small side

no real blankets the blanket was also the spread i prefer separate duvets from the decorative beadspread

the location of this hotel is excellent bed was comfortable the room was clean and spacious breakfast was nice good choice of hot or cold breakfast items would defiantly stay again

i was in the floor and the only one left came out of order for more than days and after my chek out

wait time for breakfast too long but hotel more than made up for this

could smell the toilets going through the corridor to the lifts

the bed could be bigger

not enough tea and coffee etc kettle with cable was not ideal cordless kettles are the norm everywhere and safer when filling and using

very well located for what we were in london for excellent breakfast

during a phone call to the hotel they said they would either give us an accessible room or a walk in shower as my husband is disabled we got a bath but as it was just one night we managed the air conditioning was not working in the room and although there was a fan it was very hot i would not like to have stayed in that room more than one night for these reasons

lodged hours earlier without any problem

breakfast was included however not enough space to seat everyone staff very rude and impolite

the fire alarm came through the telephone and so didn t immediately register as an alarm there needs to be a better way of highlighting the alarm

the neatness comfortable room and things in the room

clean nice staff and good location

although we received an upgrade the room had a double bed as opposed to twin beds

location effe s turkish restaurant outside the hotel s entrance is superb and situated at the start of brick lane the aromas during the evening are mouth watering

location was amazing

fab breakfast lovely staff and great location

beautiful hotel amazing location staff were so friendly and couldn t do enough for us next time we are in amsterdam we will definatly book to go back to the toren

a magnifying mirror in the bathroom would have made the stay perfect

amazing building decorations with nice views and extremely friendly staff and very helpfull

the decor was dated and the bed was uncomfortable

breakfast was amazing owners extra helpful and location was perfect