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kaenova

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hotel-sentiment

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reception was excellent room was good perfect if you are at an event at the

room is very basic with no table to work on and without sufficient locations to plug in for charging

great value not exactly central but extremely well connected perfect for business travels beautiful rooms

the facilities and the bar area was very pleasant and the room was quite comfortable the location near the quay was beautiful and it was reasonably close to the o area which we were visiting

the coffee machine needed a degree in coffee making to work it out

loved the bed and pillows staff were lovely

the staff were very helpful friendly and welcoming

the room window was not able to be opened and getting a satisfactory temperature in the room was not easy using the aircon system

staff members are perfect

close to city center

it s quite business y and there isnt much to the hotel except for the rooms i e no nice bar area or communal spaces downstairs rooms quite small

bed and pillows were superb

extra charge for inner swimming pool and sauna quite far to the center

very good service staff very pleasant and helpful

staff were not very chatty and particular the bar staff were a little rude was told the pub below stayed open until we arrived back at to find they had shut all the tills and wouldn t serve

my only slight complaint would be breakfast wasn t what us english are used to fry ups there was plenty of juice with fruits bread cooked meats yoghurt a other stuff i didn t really try the staff all very friendly though and greated with a smile and hola every morning

comfortable and quiet room on top floor which is what we requested good firm bed clean bathroom wide selection of complimentary teas and coffees excellent choice of restaurants in streets opposite the hotel

the executive suite we were upgraded to at no extra cost was very spacious comfortable the staff were very helpful friendly

breakfast was good but if you come near closing time there isn t much left

location and friendly front desk staff

i arrived late just about pm but was told restaurant had closed at pm didn t want room service just wanted a drink and something to eat in a nice environment disappointed not to have had a hotel du vin late evening meal menu looked very nice

beds were too soft and needed to be firmer everything was super clean the staff was always helpful lot s of public transportation options not a lot of dining options within walking distance

room was comfortable but a bit too small even to open my suitcase

great location beautiful decor

be aware that the atm inside the hotel only accepts credit card not debit card breakfast was really good with a lot of variety but i bit expensive in my own opinion be aware also that sometimes tax prices are not shown so expect at least euro on top of your total bill booked for people we only found one bottle of water inside the mini bar

ramdomly they upgraded us to a better room with a balcony and a superb view that was a very nice gesture the location overlooks the plaza and is extremely convenient nice big rooms with a lot of space friendly staff a concierge desk that was extremely helpful friendly doormen even our check out and check in processes were extremely stress free and fast

i did not like that on the first day during the time when we were out the house keeper seems to look in to our stuff nothing was stolen but still it was really unpleasant surprise after we complain to the register in the next days everything was great

the room was a great size and the bedroom was clean the bar is great the quieter side inside the hotel rather than the section leading onto the front reception staff were friendly and helpful the food and service in the pan asian restaurant are fantastic breakfast was tasty and reasonable as hotel breakfasts go easy access to wembley stadium in spite of some criticisms this is a hotel where i feel comfy not like some soulless places i have stayed

country house living in west end

old and needs a lot of polishing

the staff is friendly and accommodating the concierge services are really good and professional the location is perfect and very close to a tube station services three main lines

this was one of the worst star experiences i ever had and i stayed in enough hotels to be able to give an objective review i stayed at the marriott for nights and not one single night could i sleep well the bed was beyond uncomfortable and by far the worst i ever experienced i complained at the reception so they added a topper on my mattress which did not help at all i could feel the springs of the mattress poking my back and the bed looked bent from how worn out the mattress was i had backache every morning in that hotel apart from the bed the room in general looked very very modest old and worn out i stayed on the floor i could hear people outside especially late at night by the elevator the shower facilities were appalling shower head unscrewing making a loud noise just appalling for the price no special amenities no cotton swabs or slippers or robe again this all would have been acceptable to me if i was paying a star price in a star hotel but it was a complete waste of my money for mwq absolutely no value for money other than the great staff and convenient location

the great location amazing staff including super nice kitchen staff and housekeepers we loved this place minute walking to the metro

the room was spotless and beds were very comfortable

tiny bathroom no iron not the best breakfast

we asked for a kettle to the room and a male member of staff came to the room with it but was very annoyed when i requested cups and some milk which he did bring and we were grateful but i was taken back by his manner and that he was so annoyed as this was not his job he was very annoyed which made me chuckle his response was very over the top one night we had a beautiful meal in the bar and the following night i ordered the same meal the chicken was not cooked enough for me so asked the bar tender could he ask the kitchen to cook it more and again he was annoyed at this request and when the meal was returned to me they sent it back with the bite i had taken still missing so they literally sent back the same food which still tasted terrible so i just left it this is a star hotel to me there was not star service from some of the staff the reception area is large and spacious but lacks warmth or character nto a problem just a note all in all great value great location i would return

phone the phone didn t seem to be working well and i did not have the time to complain persons who were trying to call from overseas say they found it extremely difficult to get through as the front desks seemed to have been unmanned early in the morning i was unable to receive many calls although family and friends tried calling numerous times

a couple of long waits in the brasserie and a chipped glass a brief apology and a complimentary glass of tap water

the room size the breakfast

entry hall is fantastic that s about it

breakfast was each yes it was in a stunning winter garden room but i felt this was overpriced

the location is excellent and the staff were very friendly ad helpful

nothing everything was a perfect

the breathtaking views from the floor

great room large comfy and spotlessly clean particularly liked the huge bathroom dining room was part of busy cafe so lots going on with locals popping in on way to and home from work for coffee drinks

i liked the hospitality of the staff and their care esp mr william

location was very close to metro and easy to get anywhere the young man who was on the reception desk during the day was very helpful and exceptional in the way he made us feel welcome and went out of his way to help us with any questions his grasp of the english language was also very good

location staff were polite

elevator was a bit small but in a building this beautiful and old in such a lovely location that can quickly be forgiven

excellent room and bathroom freshly cooked breakfast friendly helpful staff

the wi fi connection is not very good

room was tiny deep and just over wide with a double and single in it

no one

meals and bar expensive

very good hotel clean good breakfast and comfortable efficient staff

quaint decorative style giving a feel of an edwardian era hotel

the view from the room was stunning and the bed was very comfy

the hotel was in a excellent location close to metro stations and walking distance to many cafes etc staff were polite friendly and helpful breakfast was adequate all in all a very nice hotel that i would certainly recommend

the staff were excellent they were willing to help and make sure you enjoyed yourself the room was clean and beds were so comfy and you had everything you needed

the underfloor heating in the bathroom was welcoming after a shower

excellent location nice area and easy connections to the airports excellent breakfast

location and facilities very quiet

wider breakfast selection e g chef cooking omelettes or other types of food requests did however cater for gluten free

the room that we had in the first night was the smallest for two persons that i have ever experienced with paying some extra we got a better room for the following two nights that was a decent one however because there was no air conditioning it was hot to sleep if you are reserving a room in this hotel better to check what kind of room it is

if you prefer a calm hotel in the edge of the downtown and do not mind to walk a few its a perfect choice beside that all the staff were helpfull and nice my every request to be served by them nice roomsize it is bigger than other parisian hotel room to be offered incredible atmoshere at the lobby breakfast place the finest breakfast i have ever eaten everything but i did not get enough with the delicious croissant perfect bed all the size and the comfort the sauna which is absolute usefull could be used at non stop could be warmed up in minutes massage sofaaaaaa amazing after sightseeing days the hotel situated on a silent part of the city and also in an absolute silent blind alley

the cracking noice of the floor

great staff great locations and the rooms are large for amsterdam

helpful staff at reception good breakfast

excellent central location lovely hotel with very helpful staff

beds too hard not comfy

location receptionist ordered taxi for us

i paid for a delux double room i got a double but was absolutely tight and small no room for luggage don t be fooled by pictures

the bathtub in the room was an indulgence the shower was fantastic all in all very spacious and lovely

i love the spa we has a great time there

location tram stop in front of the hotel view from the room comfort of the bed pillow mattress

clean and the house keeping are lovely

good location very helpful staff comfortable bed had dinner in the hotel twice and the food was excellent as was the service pubs shops etc and tube within walking distance also very easy to find a passing taxi

breakfast was very chaotic we came down at and it was busy we were asked to wait in reception i thought we would be asked in at next available table i then noticed not long after a couple entered and did not join us realising they must have been seated we asked again and was told another five minutes when eventually seated after about fifteen minutes we were shown to a table our coffee order taken and my husband ordered toast nobody returned to take our english breakfast order my husband after a long wait started on his toast the waiter who took our coffee order had not returned the waitress who saw my husband eating his toast told us she thought the waiter had taken our order we saw people eating their full breakfast who had been seated after us we finally an hour after coming down we were served our breakfast my husband who is alergic to black pepper asked for two slices of bacon as he would not be able to eat sausages he was only given one slice also one half of tomatoe is very poor portion we did take this up at the time with the waiting staff and they were apologetic also we informed reception the evening before we checked out we were not charged for our breakfast we were offered a bottle of wine as compensation we did not think that was necessary we do think there should be some sort of extra training though for kitchen and waiting staff if you are charging for a breakfast then it should be a good one

the restaurant was under renovation having said that there were accommodations made fro breakfast and restaurants are near buy renovations are a necessity and i know i will enjoy the new facility the next time i visit

the staff were wonderfully helpful they always are

i arrived earlier than expected and was allowed into my room which i was very grateful for

everything was just so perfect i will surely return with my family

staff on arrival a little brusque professional rather than friendly price of food in snack bar was astronomical no soya milk in snack bar no bath in rooms

not a bad experience but room was very small and no provision for placement of suitcases etc even though we upgraded to an executive room

staff was not very helpful i reserved a superior room but they gave me a very small room i paid extra to get a better room

great hotel great location great bar and friendly staff

friendly staff nice big room clean up to date bathroom with very powerful shower nice bar area excellent location and close to the o we had a very warm welcome from the staff at devonport house they listened to our request to be away from the function room and bought up lovely decorated cakes wishing us a happy anniversary they were also extremely helpful and always smiled the location of the hotel is great and right next to a lovely park and its easy to get into central london by dlr or by the london clipper also a nice change for many hotels the shower was fantastic so powerful

best proximity to oxford street metro and all shopping centers

quietness of the hotel and easy to locate friendly staff good location good night s sleep guaranteed

high quality hotel and service

staff very very friendly nothing too much trouble great location mins from metro but central with pubs and restaurants on door step

nothing ready to return

nothing it was literally perfect

very bad cleaning room service i had a situation with the toilet didn t speak english except one person very very small space in toilet and bath elevator for only two persons without bags no air condition

where shall i start not a single complimentary bottle of water empty mini bar no kettle and i had to ask for an iron which i luckily got since a lot of guests were also attending the conference and asking for an iron

the room was not well ventilated and got too hot air con didn t work very well if at all

minor details but there was a bag of peanuts and biscuits on the tray which appeared to be complimentary but weren t we didn t touch the minibar but were still still charged excessively for a bag of peanuts the room was at the front and was a tad noisy as we had to have the windows open as so hot july shut was much quieter would recommend requesting a room other than the front if visiting in the summer

mac tv was usefull

very friendly staff clean and nicely decorated rooms great location the room we had was a bit small but for a short stay fully sufficient

i had an inside room that overlooked the roof of vicotria station and a single skinned window so i could hear all the announcements double glazing would be better or thicker curtains