Datasets:

kaenova

/

hotel-sentiment

like 2

once brought into a good room experience turned positive

everything we tried in the hotel ranged from very good to excellent room bed comfort bathroom both restaurants are very good as well the location is also one of the best in central london

everything perfect location

my stay wasn t long enough

the staff was very friendly and helpful location is great rooms were clean and comfortable good to stay with a small child

evverything was excellent from the start at the check in till the check out all was superb totally recommendable

cushions thick but they replaced them cleaners very smelly and room stank of perspiration when they finished cleaned far from where we wanted to be so walked about kms per day getting to action

the gym equipments are not working and there are no bars or plates there is no stuff to help with the luggages and no carts only one cart for the whole hotel guests

this hotel is one of the best ive ever stayed in would highly reccomend all round excellent

very comfortable bed good coffee

room are small a bit expensive hotel compared to room size and facilities

the swimming pool is too small to swim

our wedding anniversary they gave us a free upgrade to a junior suite chocolates a cake and two champagne cocktails and a book on the history of the ritz a fabulous experience great staff and management

very clean modern big rooms with great facilities everything you would want or need inside staff very welcoming and helpful love the roof top terrace with the see through pool little nice touches was the free water and chocolates in the room we also had a huge terrace attached to our room which was now to relax outside in private location is right in the centre and near everything beach town centre tourist attractions all within walking distance easy to get to from where the airport bus drops you off at the centre excellent value for money would definitely stay here again

staff was very helpful and friendly room was very spacious and comfortable breakfast was delicious and plenty to choose from would recommend to anyone to stay there

we did not purchase any food because we felt that it was very overpriced for what you got when we saw other dishes coming out for people in the bar

no biscuits with beverage facilities

the room was immaculate on arrival however i think housekeeping may have been disturbed when refreshing our room the following day

room need cattle for tea and coffee alreasy it has mini bar

the price can be little more reasonable

minor issue relating to water not draining in shower the issue was kind of corrected but we couldn t have shower full on this did not spoil our stay

staff are very nice and with enthusiasm

the staff were so polite and helpful from front of house to house keeping the beds were so comfy it was a hard choice to leave

atendeu as expectativas

lovely reception lovely room ideal location lovely buffet breakfast with super selection ability to park the car on the road and in the car park close to hyde park shopping museums excellent pubs and restaurants

very hitec

the room are very big nicely furnished very stylish hotel and great staff

the facilities in bathroom are old and bad water can only be adjusted to very hot or very cold water drop from the ceiling of corridor outside the room very annoying

breakfast selection could have been better for british guests geared for european tastes after days a bit repetitive a toaster would have been good

fantastic quirky styling everywhere from the lobby to the rooms all coupled with the latest internet enabled features including a room and night entrance key sent to the hotel schani app on your phone brilliant location perfect for anyone arriving by train with any easy minute walk from the station

tv in room kept breaking down

good location clean great service very good breakfast good fitness room we had a lovely time

lovely comfortable room and great staff

food was very fresh and quantity products room nicely decorated bed linen and towels also of high quality what i liked most was the attention to details

breakfast staff

cobwebs in some corners but standard was very impressive on top floor

an all round delectable experience

helpful staff quirky hotel and close to the central train station also very clean

the room is so cute and beautiful very clean and new nearby center of everything and great location nice bar downstairs staff is friendly view from the window to the street was lovely in our room

the hotel was very clean and always smelt fresh and clean the staff were also very helpful

the breakfast provided in the ball room was awful in comparrison to the main breakfast hall which was busy and we was redirected to the ball room on the first morning we chose to not take this option on the second morning and it was hugely better and what you would expect for the price

great staff and fabulous location

really nice and modern hotel in a great location view from the room was amazing requested a room on a top floor and was given one pleasant stay

a bit loud in the evening due to busy street in front

variety of drinks available at the bar

amazing hotel in an incredible location best views in london

room was a little to warm opening a window to cool it down but then that caused street noise

the bed bathroom restaurant and staff were great in spite of our complaints in beginning they kept surprising us with positive attitude

could invest more in breakfasts

the rooms are high quality and interesting but not very intimate or cozy and the electric controls like the lights and window shades are awful they all look the same and the worst ergonomics they re a nightmare to figure out and absolutely maddening trying to mess with them in the dark

no free bottle water no refrigerator staffs are not nice poor location by car poor air conditionner

the breakfast was really meager very few option s and very little amounts of what was offered the towels where spotless clean but of a really cheap standard no air conditioning and we didn t get a fan until the sixth day of our stay although it was between degrees their was one nice member of staff but most weren t i wouldn t go back there and i certainly wouldn t recommend it my daughter stayed their for a month as she was on an elective and her room was awful she was told for the money she was paying that was the best room she could have she paid more than us and there were two of us it was all about the profit margin not about the customer overall we were all very disappointed

location design comfort

very welcoming friendly staff very clean and good quality furnished room

the staff couldn t have been more helpful made dinner reservations called taxis

roof top pool area not so touristy lots of locals milling around in more traditional restaurants free hotel push bikes brilliant city to cycle around

clean hotel very good facilities

the lady named margo was very kind and helping

breakfast on standard level lots of noise from the street on saturday night

we like the location and staff are very helpful

nice breakfast variety good selection of juice great egg custard tarts aswell hot cookie when checking it at night

location was good and staff attentive

i liked it because they had a flood n they upgraded us with know trouble at all

location is excellent very helpful staff a good hotel overall

perfect location for wedding at pauls

courtesy bus to the station

the hotel is in a beautiful neighborhood very close to duomo it is about a ten minutes walk to duomo i loved the manhattan restaurant which was recommended by the gentleman who was on night duty the day we checked in

everything was perfect especially the friendly staff

perfectly located on a backstreet in the centre of the city with lots of shops and restaurants nice size quality room walkable to almost everywhere you re likely to want to go

the pictures of the pool leisure facilities were taken when it was new are very misleading now the pool is not on site short walk but not worth booking the hotel if your wanting a nice swim in nice surroundings

location quiet and calm

the hotel room is very dusty

having to leave after just one night seriously there was nothing i didn t like

the breakfast array was excellent the hotel was close to central station the bathroom was excellent check out was

fabulous location and delightful staff and rooms

location good clean room employees always provide kind help

very welcoming staff concierge extremely helpful thank you yoni and boris beautiful boutique hotel with excellent decoration and a wonderful spa it was our honeymoon and we received an upgrade to a gorgeous suite and had a personal note from the general manager and a bottle of champagne

heat in the bathroom and shower

the mushroom omellete i had both days was excellant all staff were great

waiting a media of min of the lift

the heating in the room it was a bit cold

breakfast service was a little inattentive and tables were not cleared when the diners had left

the room was very nice as expected that was the only like

overall a good hotel nice staff the room was fine comfy beds the food was very good i liked that we had a special christmas menu the food was plentiful and very good and the maitre d a very nice person also the drinks at the bar very good and the service also

lots of pricier hotels in this area i stayed at one on the last leg of my trip and wished i was back here the front desk was more accommodating here hands down best breakfast spread and it was included

it was friendly welcoming and peaceful

the comfort of the rooms with attention to detail baths have handrails most european hotels have very unsafe baths but this is very safe shower stall had antislip safety guard on floor beautiful full length mirror in bedroom coffee maker in room really the list goes on someone did a lot of listening to guests needs the bathroom is awesome huge cupboards breakfast was simply amazing everything you could want and more even oriental dishes

i have stayed in many nice hotels although mainly abroad and was disappointed that bottled water was not complimentary wifi in the room was chargeable i m not sure why with today s technology and in england this is acceptable had to request extra tea and milk in the room as i am british and enjoy a good cup of tea whilst in my room

the room is so small you may not have a space to open your suitcase no lift no oven

location and room excellent breakfast

loved this hotel exceeded my expectations and a welcome drink to boot how wonderfully civilised looking forward to next visit

people here r so nive room is clean convienve

the extra bed was not comfy

facilities very nice location great staff very helpful beautiful restrained decor comfy fevers and bed comfortable easy chair and upholstered bench large bathroom sink thick towels modern shower head plenty of closet and shelf space large desk lovely reception area

free newspaper was actually charged

lovely hotel perfect for a short break rooms were lovely very comfortable and clean food was lovely too the only thing was it was a bit out of the way from the city centre it was about a minute walk to the tram and then about minute to half an hour journey on the tram depending on where you wanted to go this being said i think i will stay here again and would have no hesitation in recommending it too friends and family

the breakfast needs improvement other than that everything else was excellent clean spotless spacious room great shower and amenity supply courteous staff powerful aircon m from central train station

i loved the location the decoration of the hotel and the bed was lovely

when we came in from the theater no food available apart from room service thought this was very poor and so did several others we also tried to book a meal for guests on saturday lunch nobody even returned calls

the bed was amazing and the room was also very good