Datasets:

kaenova

/

hotel-sentiment

like 2

service in lounge bar poor both pot of tea in afternoon and evening meal food itself good so it s a shame

woken up by roadworks at in the morning

bed and pillows very comfy star accomodation

windows don t open

good accomodation if you have customers near antibe no breakfast but a great nespresso machine supermarket quite near unfortunately far away from the taxy station so every trip will cost at least euros just to reach the hotel excellent sunsets from the terrace

very well located easy to get to central locations

one of the best hotels i ve ever been to great location very close to milano centrale the staff was super friendly and helpful me and my boyfriend were thrown out of another hotel because they had some technical difficulties and could not check us in we had to find an new place in a minutes the staff at the starhotels anderson were very understanding and even gave us complimentary fast wi fi the room was beautiful big and clean the bathroom had a bathtub which was a big bonus for me stressed and tired from travelling overall one of the best experiences i ve had definitely coming back

the hotel and staff made us feel very special it was an absolute pleasure from the moment we walked into the reception until it was time for us to leave thank you all very much indeed

no bar no restaurant very poor only one person reception no a star

everything was great we stayed for the weekend for our wedding anniversary the time in years we were away from the children although we missed them it was pretty perfect

room excellent bed kind of small location excellent front desk fine could be a little more friendly more

gorgeous friendly staff

breakfast was fine

floors could have been vacuumed more frequently

the location is perfect mins walk to the eiffel tower and min walk to the metro

breakfast was quite poor

set back off road so quiet bed very comfortable and nice modern bathroom with plenty of toiletries

beautiful view nice staff good experience

desk staff were a little slow and some not up to giving much information regarding situation of hotel and things we were looking for

the room for breakfast is very small the lift is not comfortablen

vienna is a very expensive city not good for x mas as lots of places including restaurants and shops are closed

the location is the best thing about the hotel rooms are basic but typical of london

very good location near opera garnie and galeria lafaytte the roisy bus for airport just in m walking the train and metro and bus station are very close within few minutes of walking hotel was very clean breakfast was very good lady in reception who was mojgan was very kind and helpful

nice ambient

the comfort of the bed could be better

great coffee in my room perfect start to day and convenient all staff were professional helpful friendly

it s tired and not well maintained

bed was very comfy room was spotlessly clean staff very friendly and helpful

my experience was very good and the staff are very friendly and very helpful

location friendly staff clean

loved this hotel very classy hotel in a very nice neighborhood the room was a bit on the smaller side but still very comfortable the gym was much bigger than we expected and was a godsend in the frigid amsterdam winter as we were able to avoid running outside we took the hotel s boat for a canal cruise it costs euros per person but is worth the extra cost

the price for the salone week was over for nights the breakfast was terrible and the room decor dated also there are no irons available in the hotel unless you pay per item for ironing bit of a con

the view was not amazing from top floor the view was more of the rooms in front of us the shower in the double room was open so make sure the second person is your partner

location opposite to catalunya square which is where you can get on city tour buses and aerobus staff spacious room nice breakfast will definitely stay here again

the staff was very welcoming and friendly after our overnight flight from the us we were exhausted when we arrived at the hotel the staff did all they could to get us into our room early as they had a full house the previous night they also upgraded our room to a room with a view our room rate had breakfast included and the dining room was beautiful the breakfast was amazing with many choices of cheese meat rolls hot items and drinks each night at the bar they served tapas and a glass of wine on the house this hotel was centrally located and comes highly recommended from me

on our second night the laundry carts were moved out to the street this was from about am until am it was extremely loud as we were directly on top i went to the reception at am and said i need a different room the friendly receptionist apologized and gave us a better quieter room the breakfast is good but the breakfast room without windows is very draughty airconditioning and a bit small otherwise maybe a bit too expensive for the quality provided

very warm and friendly staff convenient location and decent price

the hotel was very noisy people stood on the landings and chatted well into the evening and the doors let the sound in as though they weren t there also the room was very hot at night but if the windows were open the noises from the neighbourhood were so loud

reception staff were friendly and helpful everywhere clean and beds comfy good location

the room was too small not the cleanest the first night we found the window wide open it was extremely cold in the room and there were or flies in the room

my room had doors to the balcony it was little bit cold i tried to use ac but it took too long time to heat the room

pleasant duty manager very close to key underground stations

good room with natural light and excellent facilities very good selection at breakfast good size wardrobe and storage space

it was expensive and i paid over the odds for a room with no breakfast

location was good staff were helpful

not a big deal but tv did not work

perfect location with big comply beds

the mirror in the bathroom was too high to see my face

decor comfort of room

the room was spacious comfortable bed the staff were very pleasant and the hotel is in a great location close to vondelpark a food store and several cafes right nearby it s also not a far walk to the leidsplein and central amsterdam

room was ok but a little small no air con available in the room or the rest of the hotel when the breakfast room was full of people it was hot and stuffy no air con in the postage stamp of a gym was ridiculous was told it is controlled centrally some staff were lovely particularly one set of breakfast staff unfortunately the other set were rude scowling looking at their watches when we went into breakfast hour before the end ignoring their tables and not serving hot drinks unplugging the toaster and heated trays for the cooked food and not replenishing the buffet also they shortened the hours for breakfast by putting up a sign in front of the restaurant but the desk staff and in room information didn t have the shortened hours leading to confusion and further rudeness

the twin room we requested wasn t available so we were put up in an apartment and it was excellent the bed was comfy everything was clean and fresh

weenie pool with a view smoking balcony gracia is a moe relaxed less touristy area

design is funky and exclusive love it

photos depict a much higher standard of hotel than reality good location but in quite a noisy area especially if on the front side of the hotel the smallest lift i have ever seen bath tiny and although there was a shower attachment you physically couldn t stand to shower due to the angle of the ceiling see photo

airco wasnt working so well the first night so we moved to another room staff was very helpfull

our room was spacious and comfy as well as the view on to the harbour was gorgeous especially as night with all the lights on

comfy bed quiet great location helpful staff candles at night on the front step no stress

some one had come to our room and had taken some stuffs

the service at the front desk by amy was fantastic she really helped us out and cleared up any problems we had

seating in room could be improved lighting was poor in both bedroom and bathroom

near to the station

very modern and convenient to public transport

we had fell in love with our room i had taken my partner for her birthday and upgraded the room last minute which they were more than happy to help out with best choice i had made also asked questions on wether i d like flowers cake ect to make our stay a little more special the different coloured lights in the bathroom had made it extra cosy with the mood lighting too the bed was amazing the struggle to get out of such a comfy bed but the electronic curtains had helped us get out of this king size bed with a balcony of the greatest view amsterdam central perfect location and the staff were brilliant with answerin questions and politeness this is going to be our hotel to stay every time we are visiting

bed was super comfortable the selection of complimentary toiletries was excellent

room not efficiently designed not an ideal layout plan

free upgrade

room was a bit outdated and could do with a bit of modernisation for the money

great breakfast and very comfy bed the staff were friendly easygoing but efficient

the hotel was completely new with a modern and stylish design rooms were spacious with great design as well

staff room and bathroom

smokers in general

slippers cost extra charge room at the rate of night didn t even included breakfast minibar items in the refrigerator were not clean

we were relocated to another room when our ac broke down the other room smelled like sewage the breakfast selection was very limited room service food all came in a jar which didnt look or taste very appetizing

the staff comfortable room room service great price and location variety in the breakfast room tunde one of the coordinators did an excellent job

the hotel just state in front of the main train station very easy to go to the train station if you have many luggages there is few restaurant at the back of the hotel and some shopping center if you would like to buy some things the hotel reception is very helpful and super nice i must thanks for her super support me shame i forgot to ask her name but she is bulgarian lady and i hope her manager should be pound to have her in the team

when checking out a staff helped us order a taxi however he ordered a regular saloon even though he could see we had two rooms four persons and four suitcases saloon car was too small

excellent breakfast nicely appointed room and the recommendations from the hotel staff for restaurants were very good the area is the best and since it is in a pedestrian area it was also very quite

breakfast was great position of hotel wad great bus stop right outside staff were great

nice hotel and good destination to where we wanted for the grand prix if your just looking for bed and breakfast definitely a place to go they only have a sun terrace and a breakfast room rooms were good but only to and mini bar facilities and bath and a small tv didn t watch as we were out all the time

the people where friendly and the hotel was very clean i would reconmend it

room not facing the street

unfriendly staff they never liked to help every day there must be something is missing no shower gel or no coffee or no body lotion or no face towels or no water bottles this happened daily through the nights i stayed there also staff are unfriendly and unhelpful at all one time when i needed some help in calling international call the receptionist was too rude i was also surprised to see booking com modifying my previous review on this hotel and gave while i gave negative comments this shows un honestly from booking com when it comes to the reviews very surprising

the deluxe rooms overlooking the thames have great views you can also open the windows properly so the room stays cool and fresh ferry great for getting across to the city and the restaurants

room large enough for a family

service is good environment is very good

very quiet room bedroom and bathroom were nice spacious and clean members of staff we talked to at reception were friendly and helpful location was perfect for us

great location great price and the best spa hotel in london for relaxing

confusion over available dinner menu in garden and then our order was lost very long wait and we were left feeling embarrassed as others received their meal and we were pretty much ignored there seemed to be a grumpy approach from the woman and a fantastic approach from the man left a bad taste in our mouth as this was our last evening in vienna

overprized internet

lovely hotel with excellent and friendly and helpful staff great choice and quality of breakfast very comfortable beds great location

even star too much for it booking com is giving star your firm must investigate this firms after you can give right stars

the coffee on breakfast was instant coffee from machine which is a big disappointment for me also thers e was no kettle and tea coffee in the room location is not easy to reach from the city you need either walk mins to metro or use the train next to the hotel

wi fi wasn t the fastest but it was free our room wasn t huge but we weren t in it much so didn t really matter

the delightfully decorated hotel the room and comfort of the bed linen and excellent food served by friendly staff made our stay perfect

very nice and helpful staff great breakfast and good location

the hotel is centrally located trams to the central station is just a minute walk from the hotel

i like doing the greeting upon arrival

not great value for money a night doesn t include breakfast and if you want basic s like shower cap have to phone reception no complimentary water biscuits or bathrobes

in a nice quiet part of town