Source: http://dutytodefend.com/duty-to-respond-to-inquiry/
Timestamp: 2019-04-22 08:36:05+00:00

Document:
Both a liability insurer and dependent counsel have independent duties to a policyholder-client to respond to inquiry. A failure by an insurer to do so may result in constructive notice and bad faith liability. A failure by dependent counsel to do so may result in disciplinary action and civil liability.
When an insurer responds to a policyholder’s inquiry, “a special duty arose requiring [the insurer] to use reasonable care” to respond accurately.
 California Shoppers, Inc. v. Royal Globe Ins. Co. (1985) 175 Cal.App.3d 1, 37.
 Cal. Code Regs. § 2695.5(b).
 Delgado v. Heritage Life Ins. Co. (1984) 157 Cal.App.3d 262, 278.
 Free v. Republic Ins. Co. (1992) 8 Cal.App.4th 1726, 1729.
 Bus. & Prof. Code § 6068(m).
 Lysick v. Walcom (1968) 258 Cal.App.2d 136, 148.

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