Source: https://patine.shoes/webpage/regulations.html
Timestamp: 2019-04-26 04:41:36+00:00

Document:
The www.patine.shoes Online Store cares for the rights of consumers. The consumer cannot waiver the rights granted based on the Consumer Rights Act. Any agreement provisions less favorable to the consumer, than those in the Consumer Rights Act are void and in their place corresponding provisions of the Consumer Rights Act shall be applied. For that reason, the provisions of these Terms and Conditions are not meant to exclude or limit any rights of consumers granted based on the strictly binding legal regulations, and all possible doubts should be interpreted to the benefit of the consumer. In the case of any possible nonconformity between the provisions of these Terms and Conditions with the above regulations, the above regulations take priority and shall be applied.
1.1. The Online Store available at the address patine.shoes is operated by the partners operating business activity based on the contract of civil law partnership under the business name of DANBIS SPÓŁKA CYWILNA DANIEL GŁOWACKI, DANIEL ZIĘTEK (address of the place of business and address for service: Kicko 2E/A, 73-112 Stara Dąbrowa), NIP 8542346029, REGON 320595592, e-mail address: shop@patine.shoes, telephone number: 884043003, i.e. DANIEL GŁOWACKI who operates a business enterprise under the business name: DANIEL GŁOWACKI DANBIS S.C. (address of business operation: Kicko 2E/A, 73-112 Stara Dąbrowa) entered in the Central Electronic Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for the economy, NIP: 8541707815, REGON: 321282501 and DANIEL ZIĘTEK who operates a business enterprise under the business name: DANIEL ZIĘTEK DANBIS S.C. (address of business operation: Kicko 2E/A, 73-112 Stara Dąbrowa) entered in the Central Electronic Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for the economy, NIP: 8541685746, REGON: 321281996.
1.2. These Terms and Conditions are intended for consumers, as well as entrepreneurs who use the Online Store, unless a section is intended solely for consumers or entrepreneurs.
1.4.10. ONLINE STORE – the Service Provider’s store available at the Internet address: www. patine.shoes.
1.4.11. SELLER; SERVICE PROVIDER – the partners operating business activity based on the contract of civil law partnership under the business name of DANBIS SPÓŁKA CYWILNA DANIEL GŁOWACKI, DANIEL ZIĘTEK (address of the place of business and address for service: Kicko 2E/A, 73-112 Stara Dąbrowa), NIP 8542346029, REGON 320595592, e-mail address: shop@patine.shoes, telephone number: 884043003, i.e. DANIEL GŁOWACKI who operates a business enterprise under the business name: DANIEL GŁOWACKI DANBIS S.C. (address of business operation: Kicko 2E/A, 73-112 Stara Dąbrowa) entered in the Central Electronic Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for the economy, NIP: 8541707815, REGON: 321282501 and DANIEL ZIĘTEK who operates a business enterprise under the business name: DANIEL ZIĘTEK DANBIS S.C. (address of business operation: Kicko 2E/A, 73-112 Stara Dąbrowa) entered in the Central Electronic Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for the economy, NIP: 8541685746, REGON: 321281996.
2.1.1. 2.1.1. Account – use of the Account is possible after performing a total of three subsequent steps by the Service User – (1) filling out the Registration Form, (2) clicking the „Create account” and (3) confirming account’s registration by clicking the confirmation link sent automatically to the provided e-mail address. The Registration Form requires the Service User to provide the following data: e-mail address and password.
2.1.1.1. The Account Electronic Service is provided free of charge for an indefinite time. The Service User has the option, at any time and without stating a reason, to delete their Account (resignation from Account) by sending a corresponding request to the Service Provider, in particular via e-mail at the address: shop@patine.shoes or in writing at the address: DANBIS S.C. Kicko 2E/A, 73-112 Stara Dąbrowa.
2.1.2. Order Form – use of the Order Form begins upon addition by the Customer of the first Product to the electronic shopping cart in the Online Store. Placement of an Order is effected after the Customer performs a total of two subsequent steps – (1) fills out the Order Form and (2) clicks the “Order with payment obligation” button on the Online Store’s Website after filling out the Order Form – from that point on there is a possibility of individual modification of the entered data (to do that, follow the instructions displayed onscreen and information available at the Online Service’s website). In the Order Form it is essential for the Customer to provide the following data: name and surname/company name, address (street, house/flat number, postal code, town/city, country), e-mail address, contact telephone number and information regarding the Sales Agreement: Product/s, quantity of Products, place and method of Product delivery, method of payment. In the case of non-consumer Customers it is also necessary to provide the company name and Tax ID number.
2.1.3. Newsletter – forwarding Newsletter occurs after signing in to the “Newsletter” bookmark after providing e-mail address and clicking the “Sign in” button and confirming Newsletter registration by clicking the confirmation link sent automatically to the provided e-mail address It is possible to sign in to the Newsletter whilst placing the Order by clicking the right checkbox – the e-mail address is kept to Newsletter at the moment Order is placed.
2.1.3.1. The Newsletter Online Service is provided free of charge for an indefinite time. The Service User as the option, at any time and without stating the cause, to unsubscribe from the Newsletter (resign from the Newsletter) by sending a corresponding request to the Service Provider, in particular via e-mail at the address: shop@patine.shoes or in writing at the address: DANBIS S.C. Kicko 2E/A, 73-112 Stara Dąbrowa.
2.4.1.2 electronically via e-mail at the following address: shop@patine.shoes.
2.4.2. In the complaint description it is recommended for the Service User to provide: (1) information and circumstances regarding the subject of complaint, especially the type and occurrence date of the irregularity; (2) the Service User’s claim/request; and (3) contact data of the claimant – this will facilitate and expedite investigation of the complaint by the Service Provider. The requirements stated in the preceding sentence should be interpreted as recommendations and do not influence the effectiveness of complaints filed with omission of the recommended complaint description.
2.4.3. The Service Provider shall address the complaint without delay, no later than within 14 calendar days from the date of submission.
3.2. The Product price visible on the Online Service’s website is given in currency corresponding to language version of the page and includes VAT tax. In case of Sales Agreements with delivery service outside the Republic of Poland, Customer is obliged to pay for additional taxes (including import duty) if it is necessary. The Customer is informed of the total value of the Product included in the Order, as well as of the delivery costs (including fees for transport, delivery and postal services) and other costs, or the obligation to pay those costs, if the value of those fees cannot be determined, on the Online Store’s website during placement of the Order, as well as at the moment of the Customer’s expression of will to enter into the Sale’s Agreement.
4.1.4. Online payment and payment by credit or debit card is possible by service PayPal.com and PayU.pl – the list of possible payment methods can be seen in the information bookmart on the website as well as on the Internet page: https://www.paypal.com/pl and http://payu.pl.
4.1.4.1.1. PayU.pl – PayU S.A. company with a registered office in Poznań (registration address: ul. Grunwaldzka 182, 60-166 Poznań), entered into the Entrepreneurs Registry of the National Court Register under the number 0000274399, registry documents kept by the District Court of Poznań – Nowe Miasto and Wilda in Poznań, share capital: 4.000.000 PLN fully paid, Tax ID: 779-23-08-495.
4.1.4.1.2. 4.1.4.1.2. PayPal.com – company PayPal (Europe) S.a r.l. & Cie, S.C.A., 5. 22–24 Boulevard Royal, L-2449, Luxembourg.
4.2.1. If the Customer selects payment via bank transfer, electronic or pay card payment, the Customer is obliged to issue the payment within 7 days from the Sales Agreement conclusion date.
5.3.1. Postal service, postal cash on delivery service.
5.3.2. Courier service, courier cash on delivery service.
5.3.3. Personal collection available at: DANBIS S.C. Kicko 2E/A, 73-112 Stara Dąbrowa – in Business Days, between 9 a.m. and 3 p.m, after previous telephone contact with the Seller.
5.4.2. If the Customer selects the cash on delivery payment - from the date of conclusion of the Contract of Sale.
5.5. The term of readiness of a Product to be collected by the Customer – if the Customer chooses personal collection of a Product, the Product will be ready for collection for up to 2 Business Days, unless otherwise provided in the description of a given Product or if, during the Order placement, a shorter term is specified. In the case of Products with different terms of readiness for collection, the term of readiness for collection is the longest term provided which, however, cannot exceed 2 Business Days. The Seller shall additionally notify the Customer of the readiness for pick-up of the Product. The date on which the term of readiness for collection of the Product by the Customer starts to run shall be determined in the following manner.
5.5.2. If the Customer selects the cash on collection payment - from the date of conclusion of the Contract of Sale.
6.1. The basis and extent of Seller's liability towards the Customer, if the Product sold has a physical or legal defect (warranty), are specified by the generally applicable laws, especially the Civil Code (including art. 556-576 of the Civil Code).
6.3.2. in electronic form via e-mail to the following address: shop@patine.shoes.
6.5. In the case of the Products described as being used, the Seller is obliged to deliver the Product to the Customer in accordance with the description on the Online Store, in particular, the Product free from defects other as indicated in the Product description, about which the Customer was informed before the purchase.
6.6. In the case of Products marked on the online store pages, as used, at which there is a detailed description of the Products with a description of the defects of these Products, the Seller is released from liability under the warranty, if the buyer knew about the defect at the time of conclusion of the contract, in accordance with art. 557 § 1 of the Civil Code.
6.7. In the case of Products marked on the online store pages, as used, the Seller's liability is limited to a period of one year from the date of delivery of the goods to the Buyer, in accordance with art. 568 § 1 of the Civil Code.
6.8. The Seller shall address the complaint without delay, no later than within 14 calendar days from the date of submission. If a consumer requests an exchange of a Product or a removal of defects or submits a statement of a price reduction, stating the amount of which the price is to be reduced and the Seller does not respond to the complaint within the abovementioned period, it means that the Seller has deemed the complaint as justified.
6.9. The Customer who exercises the rights under the warranty shall be obliged to deliver the defective Product to the following address: DANBIS S.C. Kicko 2E/A, 73-112 Stara Dąbrowa. In a case of a consumer, the Seller bears a cost of delivery of the Product. If, due to the nature of the Product or the way it is mounted, the delivery of the Product by Customer would be extremely difficult, the Customer is obliged to make the Product available to the Seller in the place where the Product is located.
8.1.2. electronically via e-mail at the address: shop@patine.shoes.
8.2. An example agreement withdrawal form template is included as appendix no. 2 to the Consumer Rights Act and additionally available at the Online Store’s website in the bookmark about possibility of withdrawal of the agreement and also in clause 12. of the Terms and Conditions. The Consumer may use the template form, however it is not obligatory.
8.6. The Consumer shall without delay, no later than within 14 calendar days from the agreement withdrawal date, return the Product to the Seller or hand it over to a person authorized by the Seller, unless the Seller has offered to personally reclaim the Product. In order to meet the above deadline, it is sufficient to send the Product back before the deadline expires. A consumer may return the Product at the address: DANBIS S.C. Kicko 2E/A, 73-112 Stara Dąbrowa.
9.1. This section of the Term and Conditions does not affect the rights of the Customer who is a consumer to submit a complaint in accordance to clause 6. of the Terms and Conditions and to withdraw from an agreement in accordance to clause 8. of the Term and Conditions. The contractual right to exchange the Product is additional, voluntary.
9.2. In the absence of other regulations resulting from this clause, the provisions of clause. 8 of the Terms and Conditions should be applied.
9.3. A Customer who is a consumer who entered into an agreement remotely may after the deadline specified in point 8.1. within the next 14 calendar days, without incurring costs, except for the costs specified in point 9.4. replace the Product purchased in the Online Store for a different size within the same model, available in the Online Store. The contractual right to exchange the Product applies only to shoes available in the Online Store.
9.4. Customer who is a consumer who exchanges the Product under the contractual right to exchange the Product does not bear the Costs of the first return of the Product to the Seller. The costs of the first return of the Product to the Seller are borne by the Seller. The costs of subsequent returns of the Product to the Seller are borne by the Buyer.
9.5. The Product returned by the Customer can not be damaged.
9.6. A replacement for a more expensive Product is possible after covering the difference between the price of the replaced and the new Product by the Costumer.
9.7. In the case of replacement of the Product to a cheaper one, the returned difference between the price of the replaced and the new Product cannot be more than 50% of the price of the exchanged Product.
9.8.2. in electronic form via e-mail to the following address: shop@patine.shoes.
9.9. The Consumer shall without delay, no later than within 7 calendar days from the agreement exchange date, return the Product to the Seller or hand it over to a person authorized by the Seller. In order to meet the above deadline, it is sufficient to send the Product back before the deadline expires. A consumer may return the Product at the address: DANBIS S.C. Kicko 2E/A, 73-112 Stara Dąbrowa.
9.10. The Consumer bears responsibility for degradation of a Product’s value as a result of its use beyond the scope necessary to determine the Product’s nature, features and functioning.
9.11. The Customer is asked to attach a confirmation of purchase preferably in the form of a receipt or a VAT invoice.
10.1. This section of the Terms and Conditions and provisions contained herein relate exclusively to Customers and Service users who are not consumers.
10.2. The Seller is entitled to withdraw from a Sales Agreement concluded with a Customer who is not a consumer within 14 calendar days from its conclusion. Withdrawal from a Sales Agreement in such an instance may take place without stating a cause and does not entitle the Customer who is not a consumer to any claims towards the Seller.
10.3. In the case of Customers who are not consumers, the Seller has the right to limit the available methods of payment, as well as require the issue of a prepayment in full or in part, regardless of the method of payment selected by the Customer and the fact of concluding a Sales Agreement.
10.4. Upon the Seller’s release of a Product to the carrier, the benefits and burdens associated with the goods and risk of any loss or damage to the Products as a result of accidents are transferred to the Customer who is not a consumer. In such a case the Seller is not responsible for the full or partial loss, or damage to a Product which may occur between the Product’s release for transport and delivery to the Customer, nor for any delays in transport.
10.5. In the case of a Product being delivered to a Customer via a carrier, the Customer who is not a consumer is obliged to inspect the parcel within a time and in a manner generally accepted for such deliveries. If it is determined that loss or damage of the Product occurred during transport, the Customer is obliged to perform all actions necessary to determine the responsibility of the carrier.
10.6. Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product to the Customer who is not a consumer shall be excluded.
10.7. In the case of Service Users who are not consumers, the Service Provider may terminate an Electronic Service Provision agreement with immediate effect and without stating the cause by way of sending a corresponding statement to the Service User.
10.8. The Service Provider’s/Seller’s liability towards the Service Recipient/Customer who is not a consumer, regardless of its legal basis, shall be limited - both within a single claim, as well as for any claims in total - to the amount of the price paid and the cost of delivery in respect of the Contract for Sale, but not more than the amount of one thousand Polish Zlotys. The Service Provider/Seller shall be accountable to the Service Recipient/Customer who is not a consumer only for typical damage foreseeable at the time of conclusion of the contract and shall not be held accountable for lost profits to the Service Recipient/Customer who is not a consumer.
10.9. Any disputes arising between the Service Provider/Seller and the non-consumer Service User/Client shall be settled by a court of competent jurisdiction over the Service Provider’s/Seller’s seat.
11.1. Agreements concluded through the Online Store are drawn up in Polish.
11.2.1. The Service Provider reserves the right to amend the Terms and Conditions due to significant reasons, i.e. change in legal regulations; change in methods of payment and delivery – in a scope, in which such changes influence the execution of provisions of these Terms and Conditions.
11.2.2. In the event of the conclusion of perpetual agreements based on these Terms and Conditions (e.g. for the provision of the Account – Electronic Service), the amended Terms and Conditions are binding for the Service User, provided that the requirements of art. 384 and 384 of the Civil Code are met, i.e. the Service User has been properly notified of the amendments and has not terminated the agreement within 14 calendar days from the notification date. In cases, where an amendment of Terms and Conditions results in the introduction of any new charges or increase of current ones, the Service User who is a consumer is entitled to withdraw from the agreement.
11.2.3. In case of conclusion of agreements other than perpetual ones based on these Terms and Conditions (e.g. Sales Agreements), amendments to the Terms and Conditions shall in no way affect the rights acquired by consumer Service Users/Customers before the effective date of the amended Terms and Conditions; in particular the amendments to the Terms and Conditions will not affect pending or already placed Orders and concluded, in progress or performed Sales Agreements.
11.3. These Terms and Conditions shall not exclude the laws of the country of habitual residence of the consumer concluding the contract with the Seller/Service Provider, which cannot be excluded by agreement. Seller/Service Provider warrants in this case, the consumer protection afforded to him by provisions which cannot be excluded by agreement.

References: art. 556
 art. 557
 § 1
 art. 568
 § 1
 Art. 558
 § 1
 art. 384