Source: https://www.serverplan.com/en/about-us/legal-info
Timestamp: 2019-04-23 18:52:23+00:00

Document:
Art. 1.1 These General Conditions and any Conditions Additional services required listed below, they are considered read and accepted by the Customer from the moment in which, completing the procedure indicated on the site www.serverplan.com, proceeds by selecting the option "Accept" and / or however it accesses the Service and / or uses it. In the event that the mandatory personal data provided by the User or Customer were found, also by a subsequent control, incorrect, incomplete or non-existent, Server Plan reserves the right to not activate, suspend or terminate the Service at any time without notice.
Art. 2.1 The following terms and conditions regulate the supply of services provided by the Server Plan Srl Single-member company (hereinafter called Server Plan), with registered office in Via G. Leopardi, 22 - 03043, Cassino (FR), P. Iva 02495250603 REA FR - 156549. Further conditions may apply to each specific Service.
Art. 3.1 Hosting consists in allocating the pages of a server on a server a website, making it so accessible from the Internet. Server Plan reserves the right to formulate, even during the course of the contract, promotional offers that will be highlighted and advertised on the site.
Art. 3.2 Domain name, consists of the possibility to register a domain. Server Plan puts a available a platform through which the customer can independently control the availability of each domain name, register it with the various competent Authorities, request the change of Maintainer or Transfer Registrar, request the Change Owner / Assignee, request renewal. Server Plan will proceed automatically to the booking of names a domain according to the chronological order of the requests received and can not, therefore, in any way, assure customers that the domain can be effectively registered. Server Plan is not responsible and can not under any circumstances assume responsibility for the resolution of disputes arising in connection with the assignment of a domain name. Upon successful registration, the Customer will be the legitimate holder of the domain name chosen, remaining the sole and exclusive responsible for its use and for its content. With reference to the .COM and .NET domains, the Customer undertakes to hold Verisign (the Authority of the Register of the .COM and .NET domains) to the maximum extent permitted by law from and against any claim, damage, liability, cost and expense, including reasonable costs and legal fees arising o relating to the registration and / or use of a domain name whose rights belong to third parties.
With regard to all the extensions managed by the Rightside partner, the terms and conditions are expressly accepted the conditions contained in the Rightside Registry Terms and Conditions http://rightside.co/fileadmin/downloads/policies/Rightside_Registration_Terms.pdf.
Art. 3.3 Prepaid Credit allows you to buy any product / service with a mode of prepaid payment at advantageous prices.
Art. 3.4 Dedicated Server, consists of providing a service hardware rental and service housing.
Art. 3.5 Virtual Server, consists of the possibility to rent a portion of the server.
Art. 3.6 Cloud, consists of hosted applications and platforms, built on a shared infrastructure and delivered via web browser.
Art. 3.7All the technical features of the services above listed are available on the site serverplan.com, in the section corresponding to the service purchased.
Art. 4.1 The online request for activation of the service and the payment of the amount due carried out by the Customer constitute full acceptance of the general conditions referred to in present contract.
Art. 4.2 Each service defined as accessory to the service e requested by the customer, even in moments following the signing, it is subject to the conditions of this agreement.
Art. 4.3 The Customer, acting in absolute autonomy, can purchase i services offered by Server Plan to resell them to third parties and is considered as an entity independent from Server Plan and not has no authority to act on behalf of the same.
Art. 5.1 Server Plan, on the first request of activation of a service, it will send to the reference email address, entered during the order by the customer, the code identification (UserID) and a password (password).
Art. 5.2 The Parties recognize and agree that these UserIDs Passwords are the only means suitable to identify the Customer at the time of access to the Services.
Art. 5.3 The Customer must keep the password diligently, keeping secrets for the whole duration of the subscription is the code and the keyword and will be, however, exclusively responsible for any damage caused by the knowledge, or use, of the password and / or of the UserID by third parties.
Art. 6.1 This contract will have a duration of one year or what the parties will agree on and it will have effect and validity from the date of activation of the service and it is intended perfected and concluded in Cassino upon acceptance by Server Plan of the request or proposal of the client.
1) Server, Vps, Supercloud, Reseller Plans. Notice of termination must be received at least 10 days before the contract expiry date at the e-mail addressinfo@messaggipec.it , otherwise the service will be tacitly renewed.
2) Remaining services: on the contract expiration date the renewal will take place only if the customer will make the payment according to the methods set out in art. 7 of this contract.
Art. 6.3 Starting at 60 (sixty) days before expiry, Server Plan without obligations in comparisons with the customer, will have the right to send to the same, through the email addresses reference electronics, deadline notices and instructions to be followed in order to renew the service.
Art. 6.4 The Customer undertakes to communicate to the Server Plan the email update of contractual reference to be sure of receiving technical / commercial communications from the Server Plan.
Art. 7.2 The cost of each service is within the website serverplan.com or those agreed between the parties.
The renewal of services by bank transfer or postal order will be processed only at the time of crediting of the sums on our current account.
Art. 7.4 Server Plan does not guarantee the success of the procedure renewal if this is has been requested by the customer for a service that has already expired or if the payment report appears incomplete in the information, with particular reference to the transaction code.
Art. 7.5 In the event that Server Plan, for reasons not referable to causes referred to in Articles 7.4 13.1 and 15, does not perform the renewal of the service, as a penalty must extend it free of charge for a further period of renewal. The Customer acknowledges and agrees to be entitled only for the extension of the service and for not being able to advance against any Server Plan request for compensation, compensation for damages or claims of any kind. Therefore, the Customer henceforth raises Server Plan from any liability in this regard, including any problems of visibility or other nature that may occur following the expiry of the Service not renewed in the contractual terms.
Art. 8.1 The Customer, a natural and legal person, has the right to withdraw from the contract without any penalty and without specifying the reason, within the deadline of 30 working days starting from day of activation of the service and related communication. The right of withdrawal comes exercised through written communication addressed to the Server Plan only by e-mail certified at the addressinfo@messaggipec.it. Amounts already paid by the customer, excluding of the cost of the domain, which will remain the property of the Customer, will be reimbursed within 5 days from receipt of said communication.
Art. 8.2If the Customer intends to withdraw from this agreement before the expiration of the same will have to pay the entire pertinent share also for the contractual period of service not used, as a rescission penalty.
In case of suspension or termination of the Server Plan contract, the Customer may request the compensation for greater damage and it is understood that the Customer can not advance against Server Plan no request for reimbursement, compensation and / or damages for the period of time in which you will not have used the Service.
Art. 9.2 The Customer undertakes to use the Services with the best diligence, so that do not compromise stability and security for the services offered by Shared Server Plan and the quality of the Services themselves, including with regard to the use of others.
Art. 9.3 The Customer also undertakes not to use the Services for illicit and non-illegal purposes violate in any way all national and international regulations, even regulations, applicable.
Art. 9.4 The Customer also undertakes to comply with the rules of Netiquette available at nic.it/NA/netiquette.txt and the provisions contained in the policies prepared by Registration Authorities competent for the extension of the chosen domain, published on the relative sites institutions such as for domains with a .it extension, those published on http://www.nic.it/, for domains with the .eu extension, those published on http://www.eurid.eu. It undertakes, in addition, to comply with ICANN's UDRP policy, available at http://www.icann.org.
Art. 9.5 The Customer acknowledges to be the sole and exclusive responsible for the activities carried out through the Service to him directly or indirectly referable, and in particular to be responsible for the contents and communications inserted, published, disseminated and transmitted on or through services. Therefore, Server Plan can not be held responsible in any way for wrongdoing penalties, civil and administrative committed by the Customer through the Service.
Art. 9.7 Spam. Serverplan has zero tolerance for spam. The customer will not be able to spam or equivalent actions (upload, send programs, transmit or disseminate any material that contain viruses, other codes, files or programs created to compromise, stop, destroy or restrict the operation of the network, carry out phishing or other equivalent actions of nature unlawful to remove personal data or other confidential information from users). In this In this case, the Customer will be contacted and if he does not take immediate action to resolve the problem, Serverplan will, without any other notice, to the suspension of the service object of illicit actions.
Art. 9.8 It is understood, and of this the Customer acknowledges and accepts, that Server Plan does not provide, unless otherwise agreed in writing, the additional backup service for content, data for connection and those related to IP addresses. In the event that the backup service put a available from the Server Plan is not successful, Server Plan is committed exclusively to the payment of double the amount paid for the purchase of the backup service. The customer does not will be able to advance any further claim against the Server Plan, or as compensation, indemnity or otherwise and for now exonerate Server Plan from any liability in case of total or partial loss of data, for any reason due.
Art. 9.9The Customer, therefore, unless otherwise agreed in writing, is kept to save the logs for the duration required by applicable laws and regulations, in order to limit damage, loss of files, memory, documents or any other element of the server.
Art. 9.10 The Customer accepts and recognizes that he is legally responsible for providing the logs on request by the Authorities (Police, Law Enforcement, etc.).
Art. 9.11 The Customer undertakes to hold off and, in any case, to keep undamaged Server Plan from any action, request, claim, cost or expense, including any legal fees arising from itself due to the Customer's failure to comply with the obligations assumed and the guarantees lend with the acceptance of this contract.
Art. 10.1 Server Plan reserves the right to suspend immediately the Service if it believes that the Customer may compromise the stability, security and quality of the Services offered in sharing or performing activities that violate the obligations set forth in this contract. In this In this case, the Customer must take steps to eliminate the causes. In case of no immediate reply Server Plan will have the right to terminate the contract immediately, without prejudice to the right to the full payment of the consideration and the right to act for the full compensation of the damage suffered.
Art. 10.2 Server Plan is entitled to suspend without notice the provision of the service if the customer is in a state of default for failure to pay the fees.
Art. 10.3 In the event of suspension of service for any reason, Server Plan reserves the possibility of extending the effects of the suspension of the service to other relationships contractually functionally and inextricably linked with this contract, regularly established and in place with the customer. The suspension or termination of the service will result in the destruction of the material eventually present, after 10 days from the date of suspension and / or termination of the service. No claim for damages can ever be made by the customer against the Server Plan following what is specified in the previous paragraphs.
Art. 11.1 Server Plan is committed to using the best technology and the best resources a provision to provide the services object of this contract, subject to the need for make hardware and software updates based on contingent circumstances.
Art. 12.1 The Services (including additional ones) will be of available standard 24 (twenty-four) 24 hours (twenty-four); however, the Customer acknowledges and accepts that Server Plan will be able to suspend and / or interrupt their supply to allow the execution of interventions ordinary or extraordinary maintenance that is appropriate and / or necessary both to the premises of the Server Farm, which to the servers and / or equipment contained therein. In such cases, Server Plan commits itself to carry out the aforementioned interventions as quickly as possible and to restore the Services as much as possible first, in order to reduce the inconvenience created to the customer. The Customer acknowledges and accepts that it does not can make any request for compensation, reimbursement or compensation against Server Plan for the period of time in which you have not been able to use the Services.
Art. 12.2 The quality of the service offered by the Server Plan is certified by the Service Level Agreement covering: Network Performance, Hardware Replacement Times, Response Time of support, visibility of domains.
Art. 12.3 Server Plan guarantees defined times for each operation, and thanks to the support technician divided on three progressive levels, Customers always receive punctual and targeted assistance based on the severity of the problem.
Art. 12.4 SLA hardware. Server Plan guarantees the correct operation of all the hardware, including server, firewall, load balancer, storage, switch, in case of a hardware problem replacement of the damaged part will take place within 2 hours for free. This warranty does not include restore accounts from backups, rebuild the RAID array, install and configure of applications. In the event that the intervention for the replacement of spare parts goes beyond the 2 (two) hours, Server Plan will reimburse the Customer for 20% of the monthly service fee.
Art. 12.5 Response time SLA. The Server Plan technical assistance guarantees response times well precise; support requests can be divided into two categories: A) emergency - response time 5 minutes. Fall down in this category server, packages lost, routing problems. B) all other cases - response time 15 minutes. The customer's request for support will be assigned an identification code (ticket ID) which will be answered within the times indicated above. Server Plan provides as a channel alternative for technical support telephone support H24 x 365GG (not provided for hosting shared, for the pec and for the powermail). In the event that response times exceed 5 (five) minutes for emergency, for problems of routine 15 (fifteen) minutes, for telephone support 1 (one) minute, Server Plan will reimburse at Customer 20% of the monthly service fee.
Art. 12.6 Network Uptime. Server Plan guarantees for the 99.95% connectivity of all systems. No refunds can be applied for downtime of less than 10 minutes. In all other cases of applicability of the SLA Server Plan will reimburse the customer 10% of the monthly fee of the service.
Art. 12.7 In no case is the total value of the reimbursements paid out during the year it will be able to exceed the monthly fee for the service.
Art. 13.1 In no case Server Plan will be held responsible of the malfunctioning of services deriving from causes attributable to telephone, electricity and global and national networks, including failures, overloads or interruptions, and in any case for acts dependent on third parties.
Art. 13.2 No compensation for damages may be requested from Server Plan for direct damage and / or indirect consequences caused by the use or non-use of the services.
Art. 13.3 Server Plan can not be held responsible for breaches of their own obligations deriving from force majeure.
Art. 13.4 The user undertakes to keep Server Plan free from all losses, damages, liability, costs, charges and expenses, including any legal fees that may be incurred incurred or sustained by the Server Plan as a consequence of any breach of obligations hires and guarantees given by the user with the signing of this contract or form of adhesion and, in any case, connected to the entry of the information in the space provided by the Server Plan, even in the event of compensation for damages claimed by third parties for any reason.
Art. 13.5 In any case, Server Plan declines any responsibility towards the Customer or third parties for delays or interruptions of the service, stating that the nature of the internet does not guarantee the reachability of a website or e-mail addresses in certain times.
Art. 13.6 The Customer raises the Server Plan from any one civil and criminal liability for use illegal use of the services used by him and his customers.
Art. 14.1 Server Plan is the holder of an insurance policy for Professional Responsibility.
Art. 15.1 Neither side is responsible for faults imputable due to fire, explosion, earthquake, volcanic eruptions, landslides, cyclones, storms, floods, hurricanes, avalanches, war, popular uprisings, riots, strikes and any other unpredictable cause and exceptional that prevents to provide the agreed service.
Art. 16.1 Server Plan reserves the right to vary in any the conditions indicated above in this agreement and the fees applicable to this contract, by giving notice via email.
Art. 16.2 The Customer's right to withdraw within is reserved 15 days via communication written, to be sent by fax or e-mail. In case of failure to communicate by of the Customer, the modifications made are considered accepted and will come into force on the first renewal contractual.
Art. 17.1 This contract is automatically understood to be terminated pursuant to art. 1456 of the civil code for failure to fulfill even one of the obligations envisaged for the customer.
Art. 18.1 In the case of transfer or succession for any reason customer, the successor will acquire rights and obligations arising from this contract.
Art. 19.1 Server Plan, except for licensed software and / or owned by the Customer, remains the sole owner of the rights related to inventions and programs (including software, documentation and studies, etc.) and anything else that has been developed, developed according to the services purchased by the Customer, to whom only limited and non-limited use rights are granted transferable.
Art. 19.2 In the event that the Customer violates the property rights industrial and or intellectuals of Server Plan or other subjects, Server Plan, after having communicated to the Customer, will resolve the contract pursuant to Art. 17.
Art. 20.1 The personal data provided by the Customer to the Server Plan are protected by the art.13 of the D.l.g.s. n.196 / 2003 and subsequent modifications and additions, Code regarding data protection personal.
Art. 20.2 The Customer gives his consent to the use of his own personal data for purposes of the execution of the present contract also in relation to the indispensable third party activities to the fulfillment and the verification of the obligations.
Art. 20.4 The conferment of all data related to this contract is closely linked to the execution of the relationship for which the eventual lack of consent will lead to the impossibility of execution of the contractual relationship.
Art. 20.5. Server Plan undertakes not to disclose personal data treated to unauthorized persons nor to use them for purposes other than those strictly connected to the execution of this contract, without prejudice to legal obligations and any orders from judicial authorities or other Authorities authorized by law. Server Plan also declares that the software installed on your server in Hosting was provided and implemented by the customer and the updates that will be made and all the changes made on the basis of the technical management solutions adopted remain and they will remain confidential, and not accessible to strangers and not authorized by the Customer. Server Plan or its personnel can not, under any circumstances, make to see copy and / or use, sell and / or install in whole or in part said software to third parties without the written consent of the Customer to have any rights over it since it is the exclusive property of the Customer.
Art. 21.1 Any complaints regarding every aspect inherent in the contractual relationship and / or the supply of the service must be forwarded to Server Plan, by written communication within 8 (eight) days from the occurrence of the reason. Server Plan will review the complaint and provide an answer to the customer within 5 (five) days of receipt of the same. In the case of claims for facts of particular complexity, which do not allow a comprehensive response in the terms above, Server Plan will inform the Customer within the aforementioned maximum times on the progress of the practice.
Art. 21.2 The complaint procedure referred to in Article 21.1 the customer who does not intend to satisfied will be able to access conciliation procedures alternative to ordinary jurisdiction sending the appeal to the Chamber of Commerce of Frosinone. In particular, an appeal may not be lodged in jurisdictional seat until a compulsory conciliation attempt has been made. TO To this end, the time limits for acting in court shall be suspended until the deadline expires for the conclusion of the conciliation procedure. In any case, the choice of these procedures does not will preclude recourse to ordinary jurisdiction.
Art. 21.3 The applicable law is exclusively that of the State Italian. For all the disputes relating to this contract the Parties establish and recognize the competence of the Forum of Cassino.
Art. 22.1 This contract belongs to Server Plan srl e its use is forbidden even partial in any relationship extraneous to it; any abuse will be prosecuted rule of law.
Art. 22.2 This contract will be registered only in case of use.

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