Source: https://tenderwolf.com/en/tenders/it/1mm52tGVwbRSclJCaC7feA==/contract-for-the-procurement-of-licenses-and-maintenance-of-an-enterprise-service-management-esm-software-in-a
Timestamp: 2019-04-25 05:07:00+00:00

Document:
Contract for the procurement of licenses and maintenance of an Enterprise Service Management (ESM) software in a Software as a Service (SaaS) model.
•	Other enterprise processes (ESM = Enterprise Service Management).
•	Monitoring tools such as Nimsoft, OEM, SCOM, Dynatrace, etc.
The integration will be performed later on by providers selected through another procedure.
The retained candidates will have to collaborate with the selected providers. This will constitute a contractual obligation in the to-be-concluded contract.
- Details of the person responsible for negotiating this contract and able to answer any questions, plus the details of this person’s alternate (last name, first name, job title, phone, mobile, email). Please use the model "Formulaire de demande de participation" appended to this announcement.
If more than one company files an application to take part as a combination without legal personality, all participants shall be jointly and severally liable and they must designate the participant that will represent the combination with regard to the awarding authority.
Please provide us with the information needed to judge whether the demands below have been met.
Throughout the duration of the procedure, bpost may exclude a candidate or tenderer that fulfils one of the exclusion criteria stated in Article 66 §1 and §2, 1°-7° of the Royal Decree of 16 July 2012 on the placement of government contracts in special sectors.
bankruptcy, liquidation, suspension of activities, legal restructuring or other similar situation following a similar procedure provided for by the national legislation or regulations and (ii) has not reported this bankruptcy, for which no liquidation procedure or legal restructuring has been brought before the courts or that is not the subject of a similar procedure consisting in other national regulations (Article 66 §2, 1° and 2° of the aforementioned Royal Decree).
• Fraud (as referred to in Article 1 of the agreement on protecting the financial interests of the Community, approved by the law of 17 February 2002).
• An offence affecting its professional integrity.
- A certificate issued by the National Social Security Office with regard to the penultimate calendar quarter before the final date on which the applications to take part may be received, showing that it has fulfilled the social security contribution payment requirements. The candidate that employs staff that are nationals of another Member State of the European Union and not subject to Belgian social security legislation must submit a certificate issued by the relevant authority in the country in question (Article 66 §2, 5° and 67 of the aforementioned Royal Decree).
obligations to pay its taxes in accordance with Belgian legislation or legislation of the country in which it is registered. For the Belgian candidates this is a recent certificate issued by the Federal Public Service Finance, showing that the candidate is in compliance with respect to payment of its direct and indirect taxes (Article 66 §2, 6° and 68 of the aforementioned Royal Decree).
- A declaration on honor that in the practice of its profession it has never committed a serious error AND has not made any false declarations when providing information, demandable pursuant to Chapter 5 of the Royal Decree of 16 July 2012 titled “Selection of the candidates and the tenderers – Right of access and qualitative selection" (Articles 66 §2, 4° and 66 §2, 7° of the aforementioned Royal Decree). Please use the declaration on honor appended to this announcement.
authorities in accordance with the legal stipulations of the country in which the company is registered.
The candidates are asked to carefully read the conditions in Articles 66 §3 up to and including 68 of the Royal Decree of 16 July 2012 on the proofs to ensure this proof fulfils the conditions of these stipulations.
If the request to participate is filed by a combination without legal personality, it must be proven in the same way (based on the aforementioned proofs) for each member of the combination that it does not fulfil any of the exclusion criteria.
If a candidate uses the resources of another entity in accordance with Article 72 of the Royal Decree of 16 July 2012 to ensure it has the economic, financial, technical and/or professional resources needed to meet the selection criteria, it must be proven in the same way (based on the aforementioned proofs) that this other entity does not fulfill any of the exclusion criteria.
The tenderer may provide a recent trading report drawn up by a reputable international financial organization (such as Graydon or Dun & Bradstreet) to prove this.
The average annual turnover for the requested supplies and services, calculated over the past three years, must be higher than €1,000,000.
1.	The candidate must prove that it holds the intellectual rights to be able to sell the software or the candidate must prove that it is able to act as authorized reseller for Belgium and internationally.
2.	A declaration describing its average annual number of employees, a current organigram and the internal cooperation processes.
In doing so, it must clearly state how many members of staff are responsible for developing and maintaining the software the candidate intends to offer in its tender.
3.	The candidate must show that as a ‘company’ it has provided similar services in Europe, preferably Belgium, within the last three years.
The candidate must show that each of these references is still valid and relevant to this contract. To this end, the candidate shall provide a list of the various modules for which software licenses and support services are provided. To be relevant at least the ITIL-related modules and one other Enterprise Service Management module must be provided with valid licenses.
4.	The candidate must show that it is able to offer SaaS.
These references must not be the same as those for the supply of ESM software. The installations/implementations that are provided as references must be finished and have been actually carried out; in other words it must be possible to describe clear results.
For sections 3 and 4 here above, bpost reserves the right to get in touch with the contact person at the customer to verify the validity and correctness of the reference.
For each reference the appended Excel file Annex_Selectioncriteria_references.xlsx should be filled out. Illustrations in the form of screenshots and a drawing of the SaaS architecture are welcome. The descriptions should provide a good level of detail. Any reference for which the requested details are not provided or are incomplete will not be considered. The same goes for any reference that does not meet the aforementioned requirements.
5.	A declaration of intent with regard to any subcontracting of certain parts of the contract. Subcontractors must be named. The contact details should also be provided. The subcontractors must also sign this declaration of intent and present a document proving that they are authorized to contract for work. - As part of the selection of candidates, a candidate tenderer may make use of the competence/capacity of subcontractors. In that case, the tenderer must show that he has an agreement with the other companies / subcontractors with regard to this contract.
6.	Information security and protection of privacy.
The candidate must show that it has the ISO 27001 certificate for the SaaS offered.
is eligible for further assessment.
For the assessment of the references, the references provided by the tenderers are subject to a scoring system. If the total score is less than 60%, the tenderer will be excluded from further participation.
•	Assessment of whether the reference is in line with the intended use of the solution at bpost as stated in the description of the contract.
“Satisfactory” (2) is assumed if the answer fulfills what was asked for. If more is provided than asked for, the score “good” (3) will be given. On the other hand, if less is provided than asked for, the score “poor” (1) will be given. The reason for a higher or lower grade than “satisfactory” will always be given in the selection report. If a sub-criterion is not handled, the score given for this question is “lacking” (0).

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