Source: https://smartec.gr/en.php
Timestamp: 2019-04-19 11:02:50+00:00

Document:
SMARTEC is the largest authorized high level repair center in Greece for Samsung mobile phones and tablets – both in and out of warranty – according to Samsung Electronics Hellas data.
Following the precise specifications of SAMSUNG, all spare parts used in our repairs are absolutely new and genuine, while the repaired device is delivered to the end user only when it successfully passes the applied strict credibility and quality control tests.
SMARTEC renders its services at both B2B and B2C levels, thus covering the needs of the largest mobile phone networks in Greece and of individuals and companies as well.
Last but not least, SMARTEC has developed a network of ten strategic points in Greece in order to better serve its clients.
Technological advances have rendered digital money as an essential part of our daily reality for some time now, not only in the internet but in physical shops as well.
For the purpose of meeting the needs of modern enterprises, SMARTEC has entered into a strategic cooperation with TRANSACTION SYSTEMS for the representation and distribution of a complete product range of terminal payment ETF/POS machines. These terminals are manufactured by PAX, one of the largest manufacturers worldwide.
All of PAX’s ETF/POS are in compliance with the recommended international security standards and cover the needs of every type of business in the continuously evolving market of digital payments.
SMARTEC’s experience, reliability and customer centered orientation in the space of high technology device repair, ensured its successful expansion in the area of trading and distributing spare parts, components and accessories for mobile phone devices and tablets.
Based on the technological and trading knowledge of its executives, SMARTEC extended its activities in the sales, both wholesale and retail, for SAMSUNG original spare parts and in the wholesale of fine quality spare parts for APPLE, HUAWEI, XIAOMI and HONOR, placing its emphasis on the satisfaction and competitiveness of its customers.
The ALV POS platform was developed by SMARTEC in order to cover retail store needs to sell mobile phone devices. Its source code was wholly created by the company’s own work force on an absolutely genuine basis and in an authentic way.
In particular, ALV POS platform is a complete platform for data transfer and diagnostic control for mobile phones and tablets, that is installed in mobile phone retail stores and provides added value services.
In Greece, the ALV POS platform has been installed in the retail chain stores of the OTE Group.
Smartec was founded in Athens in 1999. The company’s main orientation was the provision of advanced technology services in the field of mobile phones after sales service.
Vitally important was our cooperation with MOTOROLA (holder of the largest share of the market at that time) as an authorized center of high level and advanced repair services for mobile phone devices.
Major mobile phones manufacturers, such as SAMSUNG, LG, TOSHIBA, trusted our experience, the continuous and persistent training of our technicians and SMARTEC’s certified advanced technological equipment and thus assigned us the after sales support of their products.
For enhancing its services and increasing the satisfaction of mobile phone users, SMARTEC developed the ALV software platform, rendering added value services to mobile phone networks.
In 2010, SMARTEC anticipating the forthcoming concentration in the mobile phone manufacturing field, realized that the cooperation with SAMSUNG would fully align with its long term goals in the after sales service sector.
In the framework of a holistic approach in the mobile phone repair field, SMARTEC expanded its activities into the area of spare parts and accessories trading.
From 2015, SMARTEC extended its business in the area of electronic payments, by entering into an essentially important agreement with TRANSACTION SYSTEMS for the distribution of PAX terminals, with its most important customer VIVA Group of Companies.
The business model of SMARTEC encompasses its activities in the development of high technology products and applications, particularly in the areas of mobile phone hardware and digital payment terminals.
In the framework of such business model, SMARTEC incorporated in its initial activity, which was the provision of technical support services for Samsung mobile phones, the wholesale of spare parts and the distribution of the PAX Eft Pos terminals.
The company is searching for new business ventures, in related upcoming and promising technology sectors, comprised in the company’s strategy, so as all sectors to operate complementary to each other and create synergies, which shall lead to a continuous increase of its figures.
At the end of this note and on the occasion of the 20 year constant and successful operation of SMARTEC, I would like to thank all our partners, our employees and chiefly, our customers that honor us with their trust.
Your interest in personal data protection in our website is important. Furthermore it is important that you feel satisfied and safe when visiting our website and that you consider the application for personal data protection as an element of quality in the provision of our services.
By the moment you log on to our website, the IP address of your connectable to the internet device, which submitted the relevant request, is being sent from the terminal browser to a terminal of instant geolocation in order, for your convenience, our webpage to choose the language (Greek or English) in which the content of our webpage shall appear. Your IP address is not saved when login on to our webpage.
Personal data constitute information, which can be classified directly or indirectly for you individually. The applicable legal framework for data protection is mainly based on the General Regulation for Data protection (GDPR) [Regulation (EU) 2016/679 of the European Parliament and the Council /Regulation].
All visitors/users/clients login on to our webpage or conclude transactions by using it agree and accept the following: The information and material contained in the webpage constitute property of SMARTEC ADVANCED TECHNOLOGY APPLICATIONS S.A. (hereinafter SMARTEC) and its affiliates or the companies collaborated with SMARTEC (hereinafter "Companies", "Company") and thus copy, reproduction and/or republishing thereof is not allowed for any reason whatsoever unless a prior consent by SMARTEC and/or the relevant Company has been granted.
Such information and material may be used by the visitors/users/clients, but SMARTEC is not bound by their content, unless it is expressly provided otherwise, however SMARTEC and/or the "Companies" try to assure the accuracy of such information or material.
The information and material contained in the webpage may be changed at any time without prior notice.
SMARTEC has adopted all necessary measures in order to ensure the safety during the provision of its services and the confidentiality of the information regarding visitors/users/clients who login on our webpage. However, SMARTEC bears no liability if, although it has shown the necessary diligence, the confidentiality of such information is breached.
In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and the Council /Regulation/ in effect as of 25.05.2018 we inform you about the policy followed by SMARTEC, as regards the processing of personal data.
SMARTEC, tax registration no: EL 099368434 of the Tax Authority for Societe Anonymes in Athens, registered seat and address: 7 Feidippidou Str., Chaidari, Attica, is a controller and in certain cases the processor of personal data and processes your personal data lawfully, in good faith and in a transparent fashion.
In case you wish to communicate for a matter referring to your personal data, you may contact us by sending an email to gdpr@smartec.gr, making a phone call to +30 210 5820000 or by sending a letter to the postal address: 7 Feidippidou Str., Chaidari, 12461 Athens, Greece.
SMARTEC is a trade and service company that provides services to consumers and users of technology products, buys& sells products and provides information to any interesting individual and thus it processes personal data in order to provide its services and perform its activities in compliance with the law.
SMARTEC processes your personal data pursuant to art. 6, letter “a’’ of Regulation (EU) 2016/679 in the cases when your explicit, free, specific and informed consent to have your personal data processed is required. When such consent is necessary for the processing of your personal data and you make an informed decision not to give it, SMARTEC may be unable to provide you with the respective product/service for which your consent was required. When the processing of your personal data for a specific purpose is contingent upon giving your consent, you can withdraw your consent at any time, without affecting the lawfulness of the processing before the consent was withdrawn.
SMARTEC processes your personal data pursuant to art. 6, letter “b” of Regulation (EU) 2016/679 when “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”. In the cases when you take steps to enter into an agreement with SMARTEC it is necessary to give information which constitutes personal data so that SMARTEC can provide you with the product or service that you would like to receive as part of the agreement. If you do not provide your personal data, it would be impossible for SMARTEC to provide you with the requested services or products.
SMARTEC processes your personal data pursuant to art. 6, letter “b” of Regulation (EU) 2016/679 in order to comply with legal obligations provided for by the legislation in force.
SMARTEC transfers and discloses personal data of consumers/users of mobile phones or technology devices to the companies and undertakings which have assigned to SMARTEC to provide, in the in the name and account of the manufacturers or resellers of the above phones and devices, services to the consumers/users of such devices so that SMARTEC to be in position to provide such services.
SMARTEC does not transfer personal data to recipients having their seat outside European Union or European Economic Area.
SMARTEC will keep your personal data, in both electronic and documentary format, throughout the duration of your contractual relationship. In case your contractual relationship with SMARTEC is expired or terminated, your personal data will be kept by SMARTEC until the claim limitation period is completed. However in case the processing is required by the law the retention period will be equal at least of the time provided for by the law.
The right to demand access from the controller to your personal data pursuant to art.15 of the Regulation.
The right to request from the controller rectification of your personal data pursuant to art.16 of the Regulation.
The right to request erasure of your personal data pursuant to art.17 of the Regulation.
The right to obtain restriction of processing pursuant to art. 18 of the Regulation.
The right to portability of personal data pursuant to art. 20 of the Regulation.
the existence of automated decision – making, including profiling, referred to in article 22 (1) and (4) of the Regulation and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
Where personal data are transferred to a third country or to an international organization, the data subject shall have the right to be informed of the appropriate safeguards pursuant to article 46 of the Regulation relating to the transfer.
You have the right to obtain from SMARTEC without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
you object to the processing pursuant to article 21 (1) or (2) of the Regulation and there are no overriding legitimate grounds for the processing pursuant to article 21 (2) of the Regulation.
The personal data have been collected in relation to the offer of information society services referred to in article 8 (1) of the Regulation.
Where SMARTEC has made the personal data public and is obliged to erase, taking account all available technology and the cost of implementation, shall take reasonable steps, to inform the third parties which are processing your personal data that you have requested the erasure by them of any links to, or copy or replication of, those personal data.
you have objected to processing pursuant to article 21 (1) of the Regulation, pending the verification whether the legitimate grounds of the controller override those of the data subject.
In exercising the right to data portability you have the right to have the personal data transmitted directly from SMARTEC to another controller, where technically feasible.
Under the provisions of article 21 (1) of the Regulation, you have the right to object to the processing of personal data on grounds relating to your particular situation.
The above- mentioned general right to object applies to all the purposes of data processing referred herein, where the data are processed pursuant to article 6 (1) point (f) of the Regulation. To the contrary, as regards the specific right to object relating to the processing of the data for marketing purposes, SMARTEC is obliged according to the Regulation to apply this general right to object only if you specify superior grounds, e.g. a possible danger of life or health. Additionally, you can address to the Hellenic Data Protection Authority, which can accept the filing of complaints either in writing to her protocol services (1-3 Kifisias Str., P.C. 11523 Athens) or electronically (www.dpa.gr).

References: art. 6
 art. 6
 art. 6
 art.15
 art.16
 art.17
 art. 18
 art. 20