Source: https://www.klueber.com/en/terms-of-use/
Timestamp: 2019-04-24 18:00:54+00:00

Document:
2. What processing activities are carried out on the website?
Klüber is a globally operating company, incorporated in the Freudenberg group. Personal data is processed by Klüber employees, national sales companies and affiliated companies.
For data processed in countries outside the EU, Klüber uses EU standard agreements, including suitable technical and organisational measures, to ensure that your personal data is processed in accordance with the European level of data privacy.
Other special recipients are specified during the respective processing activities.
Your data is used for the purpose of sending you the subscribed newsletter by e-mail, analysing your interaction and assigning your actions to your user profile. Your name is specified in order to address you personally in the newsletter and potentially identify you if you want to make use of your rights as a data subject.
You just need to specify your e-mail address in order to receive the newsletter. When you subscribe to our newsletter, the data you provide for this purpose will be used entirely for the purpose of your subscription. Subscribers may also be sent information by e-mail where this is relevant to the provision of our service or registration (for example, changes to the newsletter subscription or technical matters).
To ensure effective registration, we require a valid e-mail address. In order to verify that it was really the owner of an e-mail address who subscribed to our newsletter, we use a “double opt-in” procedure. This involves logging the subscription of the newsletter. The data is not passed on to third parties.
Based on your express consent (Art. 6 (1) (a) GDPR), we will send you our newsletter or similar information by e-mail to your specified e-mail address on a regular basis.
Recipients of the data are restricted to the controller and the processor Marketo, Inc., through which we send the newsletter.
The data will only be processed in this context for as long as the corresponding consent applies. It will be deleted following this.
You provide your personal data on a voluntary basis, based solely on your consent. Unfortunately, we cannot send you our newsletter without your consent.
You may withdraw your consent to the storage of your personal data and to its use by Klüber for the newsletter subscription at any time. Each newsletter contains a link for this purpose. You can also withdraw your consent using the other contact options available on the website.
Once you have given us your consent, we will evaluate your use of the sent newsletters and analyse any subsequent visits to Klüber's website in order to make continuous improvements to the newsletter and the web offering and to optimise both according to the actual interests of the visitors.
The data you enter is stored for the purpose of individual communication with you. We process the data entered in the contact form on the basis of a legitimate interest (Art. 6 (1) (f) GDPR). The purpose of the contact form is to provide you with a simple way to make contact. The information you provide is stored in order to respond to your enquiry and any follow-up questions.
If you get in touch with us in order to request a quotation, the data entered in the contact form will be processed in order to implement pre-contractual measures (Art. 6 (1) (b) GDPR).
Our website is maintained by a service provider who acts as our processor.
If you send us an enquiry for a quotation, processors appointed by us may receive data for this purpose, provided that these processors need the data to perform their respective service (e.g. IT services).
All service providers are contractually obligated to treat your data confidentially.
Data is deleted at the latest six months after processing the enquiry.
If a contractual relationship is concluded, we will be subject to the statutory retention periods and will delete your data after six or ten years.
You provide your personal data on a voluntary basis. However, we can only process your enquiry if you communicate your name, e-mail address and the reason for your enquiry.
Refer to the information below in relation to your right to object (Art. 21 GDPR).
If you access our website – that is, if you do not register or otherwise provide us with information – information of a general nature will be collected automatically. This information (server log files) includes e.g. your web browser and operating system used, the domain name of your Internet service provider, your IP address etc.
Furthermore, we reserve the right to check the server log files subsequently if there are concrete indications of illegal use.
We do not use your data to draw conclusions about you. Details of this kind may be statistically evaluated by us with a view to optimising our website and the underlying technology.
Data is processed in accordance with Art. 6 (1) (f) GDPR based on our legitimate interest in improving the stability and functionality of our website.
We use technical service providers to operate and maintain our website who act as our processors.
The data will be deleted as soon as it is no longer required for the purpose of its collection. For data used for the provision of the website, this is generally the case when the respective session has ended.
The provision of the above-mentioned data is not prescribed by law or under contract. However, we cannot guarantee the service and functionality of our website without an IP address and cookie identification. In addition, individual functions and services may be restricted or unavailable.
When you register for the use of our personalised services, we collect a number of personal data, such as your name, address and contact details (e.g. phone number and e-mail address). Once you are registered with us, you can access our content and services which are only available to registered users. If needed, registered users may also at any time change or erase any of the data they specified when registering. Over and above this, you are welcome to request from us information on any of your personal data stored by us, and you may do so at any time.
Data entered during registration is processed on the basis of the user’s consent (Art. 6 (1) (a) GDPR).
Data will only be processed in this context for as long as the corresponding consent applies. It will then be deleted unless statutory retention obligations apply. To contact us on this issue, please use the contact details provided at the start of this data protection statement.
You provide your personal data on a voluntary basis, based solely on your consent. We will not be able to provide you with access to the contents and services offered without the provision of your personal data.
You may withdraw your consent to the storage of your personal data and to its use by Klüber without any form requirement and at any time. To this end, simply use the contact details specified on the website or in this data protection statement.
Data is processed in accordance with Art. 6 (1) (f) GDPR based on our legitimate interest in providing a user-friendly website.
Data recipients may include technical service providers who are responsible for the operation and maintenance of our website as processors. We have concluded the relevant order processing contracts with the providers in this regard.
Details on the storage period of cookies and functional scope can be found in the information presented when you first access our website via the “Cookiebot” tool under the category “Expiry” or “Purpose”.
The provision of the above-mentioned personal data is not prescribed by law or under contract. However, we cannot guarantee the service and functionality of our website without this data. In addition, individual functions and services may be restricted or unavailable.
To the extent that these cookies may (also) concern personal data, we will inform you of this in the following sections.
“Cookies” are used on our web pages in part. Hidden beneath this standard technology are small text files that are stored on the device you are using and enable, among other things, a more comfortable and secure visit to a website. Cookies can also be used to better tailor the offering of a website to the interests of the visitor or to make general improvements based on statistical evaluations.
Refer to our “Cookiebot” tool, which you see when you first access our website, for more details on the cookies we use.
The legal basis for this processing of data is your consent, Art. 6 (1) (a) GDPR.
Our “Cookiebot” tool contains further recipients and details on the technical functionality of the tools used.
The tracking tools can be used to evaluate the behaviour of website visitors and analyse their interests. This involves creating a pseudonymous user profile.
We use Google Analytics on our website as a tracking or web analysis tool. Web analysis helps us collect information about the behaviour of visitors on our website, e.g. details on their origin and time spent on the site. This information allows us to find the website’s weaknesses and improve its efficiency.
Google Analytics is an analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter: “Google”). Google Analytics uses so-called cookies, i.e. text files that are stored on your computer and facilitate an analysis of your use of the website. The information that is generated by the cookie about your use of this website is usually transmitted to a Google server in the USA where it is saved. However, if you have activated IP anonymisation for this website, your IP address will not be sent without first being truncated by Google within the member states of the European Union or other parties to the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and truncated there in exceptional cases. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports about website activities and to provide further services associated with website use and Internet use for the website operator. The IP address transferred from your browser within the framework of Google Analytics will not be kept together with other data of Google.
You can prevent the storage of cookies by making the relevant setting in your browser software; however, we draw your attention to the fact that in this case you may not be able to make full use of all the functions of the website. You can also prevent the collection of the data relating to your use of the website (including your IP address) created by the Google cookie and the processing of such data by Google by downloading and installing the browser plug-in available at the following link: Browser add-on for deactivating Google Analytics [LINK: https://tools.google.com/dlpage/gaoptout?hl=en].
As an alternative to the browser add-on described above or within browsers on mobile devices, you can prevent tracking by Google Analytics on our web pages by clicking this link [ https://support.google.com/analytics/answer/181881?hl=en ]. This has the effect of installing an opt-out cookie on your device. It prevents Google Analytics from any future collection of your data in relation to this website and this browser for as long as the cookie remains installed in your browser.
Data recipients are the controller and Google as the processor. We have concluded the relevant order processing contracts with Google in this regard.
Data transmitted by us to Google is deleted after 14 months. Data whose retention period expires after 14 months is deleted on a monthly basis.
Google processes your data in the USA and has submitted to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework. We have also concluded standard data protection clauses with Google for the use of Google Analytics.
The tracking tool Google Analytics can be used to evaluate the behaviour of website visitors and analyse their interests. This involves creating a pseudonymous user profile.
The provision of your personal data is not prescribed by law or under contract. You may not be able to use all of the function of the website if you prevent access.
To display our content correctly and in a graphically appealing way across all browsers, we use “Google Fonts” provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter “Google”) on our website to display fonts.
Running script libraries or font libraries automatically triggers a connection to the library operator. It is theoretically possible for operators, in this case Google, to collect data, but it is currently unclear whether and, where applicable, for what purposes they might do so.
We do not collect personal data through the use of Google Fonts.
Google processes your data in the USA and has submitted to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.
The provision of personal data is not prescribed by law or under contract. However, we cannot guarantee that the website will be displayed correctly if Google Fonts is disabled.
We use the Google Maps function on this website. Google Maps is operated by LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). This allows us to show you interactive maps directly on the website and allows you to use the maps function with ease.
Detailed instructions on managing your own data when using Google products are available here.
By visiting the website, Google receives information that you have accessed the corresponding subpage of our website. This occurs regardless of whether Google provides a user account that you are logged in to or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account.
If you do not wish to be assigned to Google on your profile, you must log out of Google before activating the button. Google stores your data as usage profiles and uses them for purposes of advertising, market research and/or tailor-made website design. Such an evaluation is carried out in particular (also for users not logged in) for the presentation of needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, whereby you must contact Google to exercise it.
We do not collect personal data through the use of Google Maps.
We embed YouTube videos on some of our web pages. The operator of the relevant plug-in is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (hereinafter “YouTube”). If you visit a page featuring the YouTube plug-in, a connection to the YouTube servers will be established. YouTube will be informed of which pages you visit. If you are logged in to your YouTube account, YouTube can assign your surfing behaviour to you personally. You can prevent this by logging out of your YouTube account first.
More information on the purpose and scope of data collection and its processing by YouTube is available in the provider’s privacy policies; here you will also obtain further information on your rights in this regard and settings options to protect your privacy (https://policies.google.com/privacy). Google processes your data in the USA and has submitted to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.
Data is processed in accordance with Art. 6 (1) (f) GDPR based on our legitimate interest in showing video content on the YouTube platform without any detours to our website.
Anyone who has disabled the storage of cookies for the Google Ads program will not have to expect such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in your browser.
Our website uses Google conversion tracking. The company operating the services of Google AdWords is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you have reached our website via an advertisement placed by Google, Google AdWords puts a cookie on your computer. The cookie is used for the purpose of conversion tracking whenever a user clicks on an advertisement placed by Google.
If a user visits certain pages of our website and the cookie has not yet expired, we and Google know that the user has clicked on the advert and has been directed to this page. Each Google AdWords customer is given a different cookie. This means that cookies cannot be traced via the websites of AdWords customers. Details obtained through conversion cookies serve the purpose of generating conversion statistics for AdWords customers who have opted for conversion tracking. Such customers are told the total number of users who have clicked on their adverts and who have been redirected to a page carrying a conversion tracking tag. However, they do not receive information that might enable them to identify any users in person.
Personal data including your IP address is transmitted to Google in the USA every time you visit our website. This personal data is also stored by Google. Google may share personal data collected in this way with third parties under certain circumstances.
Our company does not receive information from Google that might be used to identify the data subject.
Cookies of this kind lose their validity after 30 days and cannot be used for personal identification.
This website uses the remarketing function of Google Inc. The company operating the services of Google Remarketing is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”).
This function makes it possible to present interest-related advertisements to website users within the Google advertising network. A cookie is saved to the site user’s browser, enabling Google to identify this user next time they visit websites which are within the Google advertising network. Such websites may present visitors with advertisements that relate to content previously called up by them on websites which also use the Google Remarketing function.
We use Marketo on our website as a tracking or web analysis tool. Web analysis helps us collect information about the behaviour of visitors on our website, e.g. details on their origin and time spent on the site. This information allows us to find the website’s weaknesses and improve its efficiency. This tool allows us to show you content that matches your interests. This also includes, among other things, interest data collected in relation to the newsletter subscription or your purchasing history.
Data is processed pursuant to Art. 6 (1) (a) GDPR on the basis of your consent.
Recipients of the data are restricted to the controller and the processor Marketo, Inc.
In principle, your data will be processed until your consent is withdrawn. Furthermore, we will delete your data if there are clear indications to suggest that the purpose of data processing has been fulfilled or you no longer have an interest in our products and services.
Marketo processes your data in the USA and has submitted to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework. We have also concluded standard data protection clauses with Marketo for the use of the tool.
Marketo can be used to evaluate the behaviour of website visitors and analyse their interests. This involves creating a pseudonymous user profile.
The provision of your personal data is not prescribed by law or under contract. Your consent is voluntary. You may not be able to use all of the function of the website if you prevent access.
We process personal data only insofar as this is permissible in accordance with the provisions of data protection law. In so doing, we employ all the necessary technical and organisational security measures to protect your personal data from unauthorised access and misuse.
To protect the security of your data when transmitting it, we use encryption methods according to the HTTPS standard (e.g. SSL). Our servers are secured using firewalls and virus protection. It goes without saying that we use backup and recovery procedures as well as role and authorisation concepts.
Our employees are obligated to comply with the provisions of the GDPR and Federal Data Protection Act (BDSG).
4. What data protection rights do you have?
Each relevant person has the right to information according to Art. 15 GDPR, the right to rectification according to Art. 16 GDPR, the right to erasure according to Art. 17 GDPR, the right to the restriction of processing according to Art. 18 GDPR, the right to object from Art. 21 GDPR, and the right to data portability from Art. 20 GDPR.
The restrictions under Sections 34 and 35 BDSG apply to the right to information and the right to erasure.
You can revoke consent issued to us previously for the processing of personal data at any time. This also applies to the revocation of declarations of consent that were issued to us before the General Data Protection Regulation came into force, i.e. prior to 25 May 2018. Please note that such revocation only applies to the future. Processing that took place prior to consent being revoked is not affected by such.
We reserve the right to adjust this data protection statement so that it is always compliant with the latest statutory requirements or in order to make changes to our services in the data protection statement e.g. when introducing new services. Any new visit to our website will then be subject to the new data protection statement.
You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you, which is based on Art. 6 (1) (f) GDPR (data processing on the basis of a balancing of interests); this also applies to profiling based on this provision within the meaning of Art. 4 (4) GDPR.
If you file an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for its processing, which override your interests, rights and freedoms, or such processing is used for the establishment, exercise or defence of legal claims.
You can submit your objection without any form requirement by writing/typing “Objection” as the subject and specifying your name, address and date of birth. This should then be sent to the address of the controller specified under point 1 above.

References: Art. 6
 Art. 6
 Art. 6
 Art. 6
 Art. 6
 Art. 15
 Art. 16
 Art. 17
 Art. 18
 Art. 21
 Art. 20
 Art. 6
 Art. 4