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Timestamp: 2019-04-26 14:33:57+00:00

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Carahsoft Rider to Manufacturer Commercial Supplier Agreements (for U.S. Government End Users) Revised 20161213 1. Scope. This Carahsoft Rider and the Manufacturer’s Commercial Supplier Agreement (CSA) establish the terms and conditions enabling Carahsoft to provide Software and Services to U.S. Government agencies (the "Client" or “Licensee”). 2. Applicability. The terms and conditions in the attached Manufacturer’s CSA are hereby incorporated by reference to the extent that they are consistent with Federal Law (e.g., the AntiDeficiency Act (31 U.S.C. § 1341(a) (1) (B)), the Contracts Disputes Act of 1978 (41. U.S.C. § 601-613), the Prompt Payment Act, the Anti-Assignment statutes (31 U.S.C. § 3727 and 41 § U.S.C. 15), 28 U.S.C. § 516 (Conduct of Litigation Reserved to Department of Justice (DOJ), and 28 U.S.C. § 1498 (Patent and copyright cases)). To the extent the terms and conditions in the Manufacturer's CSA is inconsistent with the Federal Law (See FAR 12.212(a)), they shall be deemed deleted and unenforceable under any resultant orders under Carahsoft’s Multiple Award Schedule Contract, GS-35F-0119Y, including, but not limited to the following: (a) Contracting Parties. The Government customer (Licensee) is the “Ordering Activity”, defined as an entity authorized to order under Government contracts as set forth in General Services Administration Order OGP 4800.2I, as may be revised from time to time. The Licensee cannot be an individual because any implication of individual licensing triggers the requirements for legal review by Federal Employee unions. Conversely, because of competition rules, the contractor must be defined as a single entity even if the contractor is part of a corporate group. The Government cannot contract with the group, or in the alternative with a set of contracting parties. (b) Changes to Work and Delays. Subject to General Services Administration Acquisition Regulation (GSAR) 552.238-81 Modifications (Federal Supply Schedule) (APR 2014) (Alternate I – APR 2014) and GSAR 552.212 -4 (f) Contract Terms and Conditions – Commercial Items, Excusable Delays (MAY 2015) (Alternate II – JUL 2009) (FAR Deviation – JUL 2015) (Tailored) regarding which of the GSAR and the FAR provisions shall take precedence. (c) Contract Formation. Subject to FAR Sections 1.601(a) and 43.102, the Government Order must be signed by a duly warranted contracting officer, in writing. The same requirement applies to contract modifications affecting the rights of the parties. All terms and conditions intended to bind the Government must be included within the contract signed by the Government.
(d) Audit. During the term of this CSA: (a) If Ordering Activity's security requirements included in the Order are met, Manufacturer or its designated agent may audit Ordering Activity's facilities and records to verify Ordering Activity's compliance with this CSA. Any such audit will take place only during Ordering Activity's normal business hours contingent upon prior written notice and adherence to any security measures the Ordering Activity deems appropriate, including any requirements for personnel to be cleared prior to accessing sensitive facilities. Carahsoft on behalf of the Manufacturer will give Ordering Activity written notice of any noncompliance, including the number of underreported Units of Software or Services ("Notice"); or (b) If Ordering Activity’s security requirements are not met and upon Manufacturer's request, Ordering Activity will run a self-assessment with tools provided by and at the direction of Manufacturer ("Self-Assessment") to verify Ordering Activity's compliance with this CSA. (e) Termination. Clauses in the Manufacturer’s CSA referencing suspension, termination or cancellation of the Manufacturer’s CSA, the License, or the Customer’s Account are hereby deemed to be deleted. Termination, suspension or cancellation shall be governed by the GSAR 552.212-4 and the Contract Disputes Act, 41 U.S.C. §§ 601-613, subject to the following exceptions: Carahsoft may request cancellation or termination of the CSA on behalf of the Manufacturer if such remedy is granted to it after conclusion of the Contracts Disputes Act dispute resolutions process referenced in Section (q) below or if such remedy is otherwise ordered by a United States Federal Court. (f) Consent to Government Law / Consent to Jurisdiction. Subject to the Contracts Disputes Act of 1978 (41. U.S.C §§ 7101-7109) and Federal Tort Claims Act (28 U.S.C. §1346(b)). The validity, interpretation and enforcement of this Rider and the CSA will be governed by and construed in accordance with the laws of the United States. All clauses in the Manufacturer’s CSA referencing equitable remedies are deemed not applicable to the Government order and are therefore deemed to be deleted. (g) Force Majeure. Subject to GSAR 552.212 -4 (f) Contract Terms and Conditions – Commercial Items, Excusable Delays (MAY 2015) (Alternate II – JUL 2009) (FAR Deviation – JUL 2015) (Tailored). Unilateral Termination by the Contractor does not apply to a Government order and all clauses in the Manufacturer’s CSA referencing unilateral termination rights of the Manufacturer’s CSA are hereby deemed to be deleted. (h) Assignment. All clauses regarding Assignment are subject to FAR Clause 52.232-23, Assignment of Claims (MAY 2014) and FAR 42.12 Novation and Change-of-Name Agreements, and all clauses governing Assignment in the Manufacturer’s CSA are hereby deemed to be deleted. (i) Waiver of Jury Trial. All clauses referencing waiver of Jury Trial are subject to FAR Clause 52.233-1, Disputes (MAY 2014), and all clauses governing waiver of jury trial in the Manufacturer’s CSA are hereby deemed to be deleted.
(r) Limitation of Liability: Subject to the following: Carahsoft, Manufacturer and Ordering Activity shall not be liable for any indirect, incidental, special, or consequential damages, or any loss of profits, revenue, data, or data use. Further, Carahsoft, Manufacturer and Ordering Activity shall not be liable for punitive damages except to the extent this limitation is prohibited by applicable law. This clause shall not impair the U.S. Government’s right to recover for fraud or crimes arising out of or related to this Government Contract under any federal fraud statute, including the False Claims Act, 31 U.S.C. §§ 3729-3733. (s) Advertisements and Endorsements. Unless specifically authorized by an Ordering Activity in writing, such use of the name or logo of any U.S. Government entity is prohibited. (t) Public Access to Information. Manufacturer agrees that the CSA and this Rider contain no confidential or proprietary information and acknowledges the CSA and this Rider will be available to the public. (u) Confidentiality. Any provisions that require the Licensee to keep certain information confidential are subject to the Freedom of Information Act, 5 U.S.C. §552, and any order by a United States Federal Court. The Licensee may provide information to other components of the United States Government pursuant to proper requests for such information as permitted by law, regulation or policy (e.g., disclosures to Congress, auditors, Inspectors General, etc.).
Wherever used in this EULA, “you”, “your”, “Customer”, and similar terms mean the person or legal entity accessing or using the Services. We reserve the right, at any time, to update and change any or all of this EULA, in our sole discretion. When we change this EULA, we will modify the "Last Modified" date above.
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the remainder of the term of each Order Form after the date of termination. In no event will termination relieve you of your obligation to pay any amounts payable for the period prior to the date of termination. 6.4 Survival. Any provision of this EULA which, either by its terms or to give effect to its meaning, must survive, and such other provisions which expressly, or by their nature, are intended to survive termination shall survive the expiration or termination of this EULA. Without limiting the foregoing, Sections 3.1, 3.2 and 3.3, and Articles 5, 8, 9 and 10 will survive the expiration or termination of this EULA. 7.
UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN. 8.
your use of the Services in a manner that is inconsistent with its intended use.
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EXCEPT AS EXPRESSLY PROVIDED HEREIN, IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS OF ANY KIND, INCLUDING ANY CLAIMS ARISING OUT OF OR RELATED TO THIS EULA, WHETHER BY STATUTE, CONTRACT, TORT, OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE FEES PAID BY YOU FOR THE SERVICES HEREUNDER DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH THE CAUSE OF ACTION AROSE. YOUR EXCLUSIVE REMEDIES FOR ANY INTERRUPTION OR CESSATION OF ACCESS OR TRANSMISSION TO OR FROM THE SERVICES ARE SET FORTH IN THE APPLICABLE SERVICE LEVEL AGREEMENT. FOR CLARITY, THE CALCULATION OF OUR LIABILITY UNDER THIS SECTION 9 EXCLUDES ANY FEES PAID BY YOU TO THIRD PARTIES OR AS PAYMENT FOR ANY THIRD-PARTY SERVICES, EVEN WHERE OUR SERVICES ARE BUNDLED WITH OR OTHERWISE PROVIDED IN CONJUNCTION WITH SUCH THIRD-PARTY SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOOTSUITE, ITS DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL USE, OR DATA OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE SERVICES OR ANY OTHER ASPECT OF THIS AGREEMENT. UNDER NO CIRCUMSTANCES WILL HOOTSUITE BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR CUSTOMER’S ACCOUNT OR THE INFORMATION CONTAINED THEREIN.
THE PARTIES ACKNOWLEDGE AND AGREE THAT THE ESSENTIAL PURPOSE OF THIS SECTION 9 IS TO ALLOCATE THE RISKS UNDER THIS EULA BETWEEN THE PARTIES AND LIMIT THEIR POTENTIAL LIABILITY GIVEN THE FEES CHARGED FOR THE SERVICES, WHICH WOULD HAVE BEEN SUBSTANTIALLY HIGHER IF HOOTSUITE WERE TO ASSUME ANY FURTHER LIABILITY OTHER THAN AS SET FORTH HEREIN. THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THESE TERMS. NOTHING IN THIS EULA IS INTENDED TO EXCLUDE OR RESTRICT OR SHALL BE CONSTRUED AS EXCLUDING OR RESTRICTING THE LIABILITY OF HOOTSUITE FOR (I) DEATH OR PERSONAL INJURY CAUSED BY THE NEGLIGENCE OF HOOTSUITE OR OF ITS EMPLOYEES OR ITS AGENTS; (II) WILLFUL MISCONDUCT OF EITHER PARTY; OR (III) ANY LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW. 10.
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Amendment. We reserve the right to modify, supplement, or replace this EULA.
10.6 Severability. Each provision of this EULA is severable. If any provision of this EULA is or becomes illegal, invalid, or unenforceable in any jurisdiction, the illegality, invalidity, or unenforceability of that provision will not affect the legality, validity, or enforceability of the remaining provisions of this EULA or of that provision in any other jurisdiction. 10.7 Notices. For purposes of service messages and notices about the Services, we may place a banner notice across the Services or the Hootsuite website (www.hootsuite.com) to alert you of certain changes such as modifications to this EULA. Alternatively, notice may consist of an email from us to an email address associated with your account, even if we have other contact information. For communication about your account and services associated with Hootsuite, we may also communicate with you or your Authorized Users through your Hootsuite account or through other means including email, mobile number, telephone, or delivery services including the postal service about your Hootsuite account or services associated with Hootsuite. You acknowledge and agree that we shall have no liability associated with or arising from your failure to maintain accurate contact or other information, including, but not limited to, your failure to receive critical information about the Services. Notices to us must be delivered by email to [email protected] with a duplicate copy sent via registered mail to the following address: Hootsuite Media Inc., 5 East 8th Avenue, Vancouver, British Columbia, V5T 1R6; Attention: Head of Legal. This email address provided may be updated as part of any update to this EULA. 10.8 Waivers. No waiver of any provision of this EULA is binding unless it is in writing and signed by all Parties, except that any provision which does not give rights or benefits to particular Parties may be waived in writing, signed only by those Parties who have rights under, or hold the benefit of, the provision being waived if those Parties promptly send a copy of the executed waiver to all other Parties. No failure to exercise, and no delay in exercising, any right or remedy under this EULA will be deemed to be a waiver of that right or remedy. No waiver of any breach of any provision of this EULA will be deemed to be a waiver of any subsequent breach of that provision or of any similar provision. 10.9 Governing Law and Jurisdiction. This EULA and each of the documents contemplated by or delivered under or in connection with this EULA are governed exclusively by, and will be enforced, construed, and interpreted exclusively in accordance with, the federal laws the United States.
Export Compliance and Use Restrictions. You shall not use or access the Services if you are located in any jurisdiction in which the provision of the Services is prohibited under Canadian, U.S. or other applicable laws or regulations (a “Prohibited Jurisdiction”) and you shall not provide access to the Services to any government, entity or individual located in any Prohibited Jurisdiction. You represent, warrant and covenant that (a) you are not named on any Canadian or U.S. government list of persons or entities prohibited from transaction with any Canadian or U.S. person; (b) you are not a national of, or a company registered in, any Prohibited Jurisdiction; (c) you shall not allow Authorized Users to access or use the Services in violation of any Canadian, U.S. or other applicable export embargoes, prohibitions or restrictions; and (d) you shall comply with all applicable laws regarding the transmission of data exported from the country in which you (or your Authorized Users) are located to Canada and the United States. Hootsuite will have the right to terminate this EULA and your access to the Services with immediate effect if it deems that the provision of Services may be a breach of any international and national export control laws, restrictions and regulations that apply to the Services.
If you purchase Hootsuite Enterprise in an Order Form, the following Additional Terms apply to your access to and use of such Services in addition to the Terms Applicable to All Services. 1.
“Hootsuite Enterprise Platform” means our proprietary software, content, text, images, media, and other materials delivered through our web platform www.hootsuite.com (including successor domain names and sites) and mobile applications (including Amplify) that provide for a single login, centralized dashboard that enables Authorized Users to manage and publish social media content to multiple Supported Platforms, including any modifications or Updates, but which, for greater certainty, does not include any Third-Party Services. 2.
2.1 Hootsuite Enterprise Platform. During the term of any applicable Order Form, subject to the terms and conditions of this Agreement, and solely for your internal business purposes, we shall make the Hootsuite Enterprise Platform available to you and your Authorized Users for the number of Seats purchased in accordance with the applicable Order Form. 2.2 Hosting Services; Service Levels. We shall use commercially reasonable efforts to host and serve the Hootsuite Enterprise Platform in accordance with the service level criteria and performance metrics set forth in the service level agreement published at www.hootsuite.com/legal/enterprise-servicelevel-agreement. To the extent the terms and conditions in the Service Level Agreement or this EULA are inconsistent with Federal Law (See FAR 12.212(a)), they shall be deemed deleted and unenforceable as applied to any Orders under this EULA.
If you purchase Hootsuite Insights (formerly uberVU via Hootsuite) in an Order Form, the following Additional Terms apply to your access to and use of such Services in addition to the Terms Applicable to All Services. For greater clarity, uberVU via Hootsuite is now Hootsuite Insights, and all references to uberVU via Hootsuite in any Order Form shall be deemed to be references to Hootsuite Insights. 1.
“Query” means a search string that an Authorized User uses to define what words and phrases must be present in a Mention for that Mention to be included in the applicable stream, and any such individual Query is referred to as a “Stream” in an applicable Order Form. “Insights Application” (formerly the uberVU Application) means our proprietary software, content, text, images, media, and other materials delivered through our web platform www.hootsuite.com (including predecessor and successor domain names and sites, including www.ubervu.com) and mobile applications that summarize, analyze, and provide links to the Mentions relevant to all Queries that you and your Authorized Users have set up, including any modifications or Updates. 2.
2.1 Insights Application. During the term of any applicable Order Form, subject to the terms and conditions of this EULA, and solely for your internal business purposes, we shall make the Insights Application available to you and your Authorized Users for the number of Queries purchased in accordance with the applicable Order Form. 2.2 Hosting Services; Service Levels. We shall use commercially reasonable efforts to host and serve the Insights Application in accordance with the service level criteria and performance metrics set forth in the service level agreement published at www.hootsuite.com/legal/enterprise-servicelevel-agreement. To the extent the terms and conditions in the Service Level Agreement or this EULA are inconsistent with Federal Law (See FAR 12.212(a)), they shall be deemed deleted and unenforceable as applied to any Orders under this EULA.
If you purchase Hootsuite Impact (formerly LiftMetrix by Hootsuite) in an Authorization Form, the following Additional Terms apply to your access to and use of such Services in addition to the Terms Applicable to All Services. 1.
“Connection” means, with respect to the Impact Application, any one of the following: (i) a Supported Platform profile page; (ii) an ads account for a Supported Platform profile page; or (iii) a Google Analytics or Adobe Analytics website domain. “Impact Application” (formerly the LiftMetrix Application) means the proprietary software, content, text, images, media, and other materials delivered through the web platform www.hootsuite.com (including predecessor and successor domain names and sites, including www.liftmetrix.com) and mobile applications that provide analytics for Customer Content. 2.
2.1 Impact Application. During the term of any applicable Authorization Form, subject to the terms and conditions of this Agreement, and solely for your internal business purposes, we shall make the Impact Application available to you and your Authorized Users for the number of Connections purchased in accordance with the applicable Authorization Form. 2.2 Hosting Services; Service Levels. We shall use commercially reasonable efforts to host and serve the Impact Application in accordance with the service level criteria and performance metrics set forth in the service level agreement published at www.hootsuite.com/legal/enterprise-service-level-agreement. To the extent the terms and conditions in the Product Guide or this EULA are inconsistent with Federal Law (See FAR 12.212(a)), they shall be deemed deleted and unenforceable as applied to any Orders under this EULA.
E. Hootsuite Professional Services – Additional Terms If you purchase Hootsuite Professional Services in an Order Form, the following Additional Terms apply to your access to and use of such Services in addition to the Terms Applicable to All Services. 1.
“Background IP” means the various content, information, data, tools, processes, methods, designs, and know-how, whether or not copyrightable or patentable, that we may use in connection with the Professional Services and the Deliverable, whether pre-existing or created or invented during the performance of the Professional Services. Background IP specifically excludes any Deliverable and Customer Content. “Professional Services” means the training or other services set forth in the applicable Order Form. “Deliverables” means the training or other offering to be developed by us and specifically identified by us as a deliverable in the applicable Order Form. 2.
2.1 Professional Services and Deliverables. During the term of any applicable Order Form, subject to the terms and conditions of this Agreement, and solely for your internal business purposes, we shall provide the Professional Services and the Deliverables, if any, to you as set out in such Order Form. 2.2 Cooperation. In order for us to perform the Professional Services and deliver the Deliverables, if any, you shall, in a timely manner: (i) make yourself reasonably available at such times and locations as we may require; (ii) allocate sufficient resources, perform any tasks, and deliver any materials, including Customer Content, reasonably necessary to enable us to perform our obligations under the applicable Order Form; (iii) respond to our inquiries related to the Professional Services; and (iv) provide complete, accurate, and timely information, data, and feedback all as reasonably required by us. If you do not comply with your obligations in this Section 2.2 in a timely manner, delays may result or we may charge you additional fees. For greater certainty, Sections 2.4, 3.3, and 3.4 of the Terms Applicable to All Services apply to Customer Content provided to us in connection with the Professional Services.
shall use commercially reasonable efforts to provide the Professional Services and deliver the Deliverables, if any, according to the schedule set forth in the applicable Order Form. 2.4 Scope Changes. You may, from time to time, request changes in the scope of the Professional Services (a “Change Request”). Upon receipt of a written Change Request, we shall evaluate such requested changes and, within 10 days of such Change Request, submit to you a written response (the “Change Order”) to the Change Request. The Change Order shall indicate, among other things, the extent to which the Change Request will impact the Fees, the Deliverables, if any, and/or other terms set forth in the applicable Order Form. If you accept such Change Order (such acceptance to be indicated in writing), the Change Order will be incorporated by reference into the applicable Order Form and will be deemed to amend and modify the applicable Order Form to the extent specified in the Change Order. Should you not accept the Change Order, the applicable Order Form shall continue in full force and effect, unamended. 2.5 Term. If an end date is not specified in an applicable Order Form, such Order Form shall remain in effect until the date on which both Parties have fully performed their obligations thereunder. 2.6 Acceptable Use of Deliverables. You shall use the Deliverables only as permitted herein and in accordance with applicable laws and government regulations. 3.
3.1 License for Deliverables. During the term of the applicable Order Form, subject to the terms and conditions of this EULA, and solely for your internal business purposes, we grant to you a limited, worldwide, non-exclusive, non-transferable license, without a right to sublicense, to use and display the Deliverables as set out in such Order Form. 3.2 Professional Services and Background IP. As between you and us, we retain all right, title, and interest in and to the Professional Services, the Deliverables, and the Background IP. Nothing herein shall be construed to restrict, impair, encumber, alter, deprive, or adversely affect any of our rights or interests therein. We reserve all rights, title, and interest in and to the Professional Services, the Deliverables, and the Background IP not expressly granted herein. 4.
F. Hootsuite Campaigns Enterprise – Additional Terms If you purchase Hootsuite Campaigns Enterprise in an Order Form, the following Additional Terms apply to your access to and use of such Services in addition to the Terms Applicable to All Services. 1.
“Brand” means an individual brand of yours or your Affiliate. “Brand Subscription” means a subscription for Campaigns for a Brand, as set out in the applicable Order Form. “Campaigns” means campaigns created by you or your Authorized Users, including contests, sweepstakes, galleries, and other market data gathering activities on Supported Platforms, via the Hootsuite Campaigns Platform. “Campaign Page” means a webpage for a particular Campaign that may display or publish Customer Content, Mentions, and/or Submitted Content. “Campaign Participant” means a person who participates in a Campaign.
“Hootsuite Campaigns Platform” means our proprietary software, content, text, images, media, and other materials delivered through our web platform campaigns.hootsuite.com (including successor domain names and sites) and mobile applications that enable Authorized Users to create and manage Campaigns, including any modifications or Updates. “Submitted Content” means all information (including personal information) and data (including text, images, graphics, pictures, photos, videos, audio, and documents) or any other content in anymedia and format provided or made available to you by Campaign Participants, including by submission of such content on a Campaign Page or via a Supported Platform. 2.
2.1 Hootsuite Campaigns. During the term of any applicable Order Form, subject to the terms and conditions of this EULA, and solely for your internal business purposes, we shall make the Hootsuite Campaigns Platform available to you and your Authorized Users for the number of Brand Subscriptions set out in such Order Form.
Section 2.3. If you are in breach of such obligations with respect to a Campaign, we may temporarily suspend such Campaign and its Campaign Page and your access to the Services. (iii) You shall use commercially reasonable efforts to notify us at least 48 hours in advance of any anticipated periods of high traffic to any Campaign Page (such as a Campaign timed to coincide with a high-profile live event, or the launch of a large advertising campaign). For greater certainty, Sections 2.4, 3.3, and 3.4 of the Terms Applicable to All Services apply to Customer Content provided to us in connection with any Campaign.
2.4 Acceptable Use of Hootsuite Campaigns. You shall (i) be solely responsible for the means by which you acquire or generate Submitted Content; and (ii) not allow a Brand Subscription to be used for a brand other than the applicable Brand. 2.5 Submitted Content. You understand that, by using the Services, you may be exposed to Submitted Content that might be unlawful, offensive, harmful, inaccurate, or otherwise inappropriate. Unless you create the content of the Submitted Content, Submitted Content shall not be considered “Customer Content” under any circumstances. We have no obligation to preview, verify, flag, modify, filter, or remove any Submitted Content, even if requested to do so, although we may do so in our sole discretion. Your use of Submitted Content is at your sole risk, and we shall not be liable to you or any third party in relation to Submitted Content. 3.
between any of the documents that comprise the Agreement shall be resolved in accordance with General Services Administration Acquisition Regulation (GSAR) 552.221-4(s) Order of Precedence. © 2017 Hootsuite Media Inc. All Rights Reserved.

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