Source: https://www.nico-europe.com/info/faq-retailers/?lang=en
Timestamp: 2019-04-20 18:11:20+00:00

Document:
On our FAQ pages we have compiled our answers to the most frequently asked questions on our products and services for you.
How can I find the perfect assortment composition matching with my customers' wishes?
We would be glad to assist you in determining the perfect assortment composition by means of our experiences and analysis of trends. Please contact us!
How high may the powder rate contained in New Year's Eve fireworks be?
The legislature provides clear guidelines for this. The powder rate contained in fireworks depends on the classification.
items of the F4 Category (display fireworks) may contain powder rates of several kilograms depending on the calibre.
The legislator limits the powder rate of rockets to 20 grams a rocket for the free sale for New Year's Eve.
Is there any possibility to test your products in order to see their effects before purchasing them?
Unfortunately we can not offer a pre-sales testing of our products. Instead, however, you have the possibility of watching our product videos in the article view (menu item "Products") and thus get to know the effects before purchasing them.
What must I do to sell fireworks?
In case you are already carrying on a trade or business, you just need to expand it with the distribution of fireworks. Additionally, the public order office has to be notified about the distribution of fireworks, a permission is, however, not required. For further questions we will of course be glad to assist you. Just contact us!
When are the statutory dates of sale for fireworks items?
In general, the legislator grants three dates of sale for New Year's Eve fireworks (F2 category). Usually, these are the last three days of the current year (e.g. 29, 30 and 31 December). If one of these days happens to be a sunday, another date of sale is added before the regular first date of sale (in this case 28 December).
Which fireworks categories are there and which category can be purchased by whom?
Fireworks items are classified into categories. Where possible, the categorical belonging is characterized on each item and each packing.
F1 category: smaller fireworks, e.g. table fireworks, christmas crackers, sparklers, etc.
F3 category: medium-sized fireworks, formerly called "garden fireworks"
If fireworks of different categories are combined to an assortment, the legal regulations for the item of the highest category count for the whole assortment.
T category: technical fireworks, pyrotechnic items for stage and theatre, e.g. bengal flames, flares, smoking bombs and powder, etc. Depending on their dangerousness, Items of the T category are divided into the T1 and T2 categories.
What can be purchased by whom?
can be purchased and used by persons at the minimum age of twelve years without any temporal limitation.
can only be bought during the statutory dates of sale by persons at the minimum age of 18 years, and shall exclusively be let off within the time between 31 December starting at midnight until 1 January at 12 p.m.
License holders in accordance with § 7 or § 27 or a certificate of competence in accordance with § 20 of Explosives Act can also use fireworks of the F2 category betwenn 2 January and 30 December, provided they are let off together with other pyrotechnic items.
delivery exclusively againt presentation of a license in accordance with § 7 or § 27 or a certificate of competence in accordance with § 20 of Explosives Act for the use of items of the F3 category.
delivery exclusively againt presentation of a license in accordance with § 7 or § 27 or a certificate of competence in accordance with § 20 of Explosives Act for the use of items of the F4 category.
Top right on our website you can find the button "my account" ("Mein Konto"). Click it, type in your login data - done! Welcome to our online shop!
Where can I get my login data?
How can I search for a certain article?
For a targeted search for an article, we provide a search engine in the menu item "Article search". You just need to type in the product name or group, and we will quickly and easily guide you to the target.
How can I see if the item is in stock?
We have placed a small traffic light next to the article illustration. If the light is green, the item is sufficiently available in stock. Orange means there are only few items in stock but supplies are in the feed. Red means that the item is unfortunately already sold out for the current season.
Where can I obtain closer information on the article?
You can obtain closer information on our articles in our online shop (menu item "products"). You receive every information required by you as a retailer, hotel or restaurant owner, or pyrotechnician after logging in successfully.
As law differs from country to country, we can not give a general answer to this question. With pleasure we will inform you on whether we also deliver to your country within the sope of a personal contacting.
How long will it take until the consignment arrives?
That depends on the category, and on the agreed or permitted date of delivery. The despatch - unless agreed otherwise - will be effected within 48 hours on receipt of your order. As soon as the consignment has been handed over to the forwarding agent, we will inform you via E-Mail. You will then have the possibility of consignment tracking. Please do not forget to indicate a phone number when placing your order, otherwise we can not notify the delivery.
Beside the order value, our shipping costs comply to the dangerous goods class. The following prices (plus 19 % VAT) apply exclusively for deliveries in Germany. Prices for cross-border deliveries are available on request.
For orders with items of several dangerous goods classes, the shipping costs for the most dangerous class will arise for the whole consignment.
For collection by the customer, shipping costs are not applicable.
Where can I find your bank data?
You can find our bank data in the footer of our order confirmation or invoice.
Which methods of payment do you offer?
You can choose between the leading providers. Just type in the number of your credit card, the period of validity, and the credit card institute. The transmission of your data is made secure through SSL-encryption. Any credit card misuse is therefore practically excluded. You can also give your credit card data by telephone. Your account will then be automatically debited with the invoice amount within four weeks. No COD fees will arise.
You can also pay with PayPal. At the end of the ordering process, you will be led to PayPal directly. Your order will be shipped as soon as we receive your payment. Cash on delivery costs are not applicable.
If you do not want to reveal your account information, Sofort Überweisung is a good alternative. At the end of the ordering process, you will be led to a half filled transfer form in the course of a multilevel authentification process. You just need to complete the form with your data and confirm the tranaction by TAN. Your order will be shipped as soon as we receive your payment. Cash on delivery costs are not applicable.
The shipping here takes a bit longer since the despatch of the goods only takes place after payment is received. No COD fees will arise.
You pay directly on delivery. You contribute to the COD fees with EUR 9.24.
You collect the goods on site and pay at the same time. The shipping costs will then of course be dropped.
You also have the possibility to make individual payment agreements with your account manager.
Do you grant any warranty on your products?
Each our products have been manufactured according to German quality and safety standards, are CE approved, and subject to a regular and intense quality check. In the case that a problem with any of our products occurs, you can, of course, make use of our return or exchange guarantee.
Are fireworks covered by you insurance?
Of course we are insured against any type of damage in connection with our offer. Through the strict adherence to our own very high safety standards, however, so far we have never needed to make use of our insurance.
How long in advance do I need to book the firework?
For public holidays, New Year’s Eve and during the peak season in general (April-October) it is advisable to book as early as possible. A fireworks display must be given notice of at the appropriate authority at least 14 days prior to the event.
How long should a fireworks display last?
That depends on your budget and wishes, as well as on the circumstances of the event.
What does an event firework cost?
We offer fireworks in many different price categories. With pleasure, together we develop a coherent and good concept within your budget and appropriate to the constellation of your event.
What happens if it rains on the day of the event?
That's not an obstacle, nevertheless the firework can be let off. But of course we always wish our customers fantastic weather for their event.
How can I identify approved fireworks items?
Approved fireworks items can be identified with the registration number on its packaging, e.g. CH-16-V01-III-0000.00.
How can I recognize the category of licensed items?
Based on the designation "category", a retailer or consumer can determine, which category an item belongs to.
The allocation of the identification number is effected by the central office for explosives and pyrotechnics (ZSP) in the Federal Office for Police.
The statements made here serve exclusively as general information and do not claim correctness or completeness.
I would like to sell NICO products. What must I do?
Anyone who deals with fireworks or offers them for sale, requires a sales permit of the canton in which his place of business is located. Furthermore, the Association of Canton Fire Insurances (VKF) and the security police have to agree. If a retailer supplies consumers of several different cantons, he requires a written delivery permit of each of the consumers' canton.
A sales permit can be issued to individuals domiciled in Switzerland, or to enterprises registered in the Swiss commercial register. A sales permit for retail trade is valid exclusively in the issuing canton.
For further information, you can also contact our general agent in Switzerland.
Is it allowed to promote the sales of fireworks?
a written delivery permission of the consumer's cantons.
Is there a maximum volume of imports?
No, there is no maximum volume of imports. Your maximum storage capacities have, however, to be taken into account.
What does a registration number consist of?
What must I consider when importing fireworks?
The applicant also requires a sale permit for pyrotechnic items of his canton, which is to be enclosed to the application for the import permit as a copy (exception: F1 and P3 category). Furthermore, his storage has to be accepted by the security police and the Association of Canton Fire Insurances (VKF). Items of the F4 category are subject to additional requirements.
Where can I obtain further information on this?
Which items must not be imported by retailers?
F1, F2 and F3 categorized fireworks exploding on the ground (exception: Lady Crackers) must not be supplied to or put into circulation on the Swiss market. In principle, exclusively items of the F1, F2 and F3 category with an approval for Switzerland may be imported. Fireworks of the F4 category requires a CE approval.
Can I use accumulators instead of batteries?
Yes, you can also use rechargeable batteries as an alternative to the recommended Duracell 1.5V D alkaline batteries.
Can multiple channels be fired at the same time?
Since FireFly needs 2 seconds of "charge time" per ignition, this is not possible with a single ignition module. However, if multiple FireFly ignition modules are used together, multiple channels can be fired simultaneously. You can connect up to 6 FireFlys at once. So you get up to 90 channels in total and 6 channels that can be ignite at the same moment.
Can the show also be planned on the PC?
No, this is not possible. The planning of the show can only be done on your mobile devices (tablet, mobile phone).
Do I need to be connected to the internet for the ignition?
No, all you need is an active Bluetooth connection and location sharing.
How and where can I get new ignition cables?
New ignition cables with a length of three or five meters can be found in our online shop.
The batteries are enough for up to 300 ignitions. Please note that excessive cold or heat may harmful affects battery life. If the device is not in use for a long time, please remove the batteries until the next use.
Do not mix used batteries with new ones or batteries with different chemical properties. Use only 1.5V D Alkaline batteries (recommended: Duracell) for this device.
Is there a delay between pressing the ignition button and the actual ignition?
No there is not. In a homemade show, the cues need to be 2 seconds apart from each other, because FireFly needs some "charge time". The actual ignition, however, takes place at the same time as shown in the app.
If you use more than one FireFly module, several channels can be ignited at the same time or with a minimal delay apart from each other if desired.
Under which name can I find the app in the store?
The app can be found under the name Titan FireFly. It is available from Android version 5.0 in the Google Playstore or for iOS devices with Lightning port (from iPhone 5) in the App Store.
What happens if I do not have Bluetooth connection any more?
If you lose the connection to the ignition module before ignition, the fireworks cannot be ignited. On the other hand, if the show has already been started, you can remove yourself from the Bluetooth area and the show will continue.
Warning: If you move outside the Bluetooth range, the initiation of an emergency stop is no longer possible!
What is the maximum achievable range of FireFly?
With the radio-controlled FireFly ignition module, the range is up to 50 meters.
What meaning do the lights on the channels have?
The indicator lights on the channel indicate that the cable and clip are intact and properly connected to the module. If the connection cable is not properly connected to the module or the heating coil inside the clip is damaged, neither of the two indicator lights will light up. If the cable cannot be connected properly, please replace it.
When does an ignition clip have to be replaced?
An ignition clip must be replaced if the two red and green indicator lights on the channel remain dark when the cable is plugged in. The indicator lights on the channel both light up when the cable and clip are intact and properly connected to the module. Do not try to repair the cables or clips. This could lead to an electrical short. New clips with 3 m or 5 m cables are available in our shop, click here.
Which Android versions are harmonizing with FireFly?
Which Bluetooth version does FireFly require?
To successfully pair with FireFly, you need Bluetooth version 4.2 or higher. FireFly also supports Bluetooth LE.
Which iOS versions are harmonizing with FireFly?
Which items are suitable for FireFly shows?
The FireFly ignition system is independent from any manufacturer. In the FireFly App show mode, the integrated product catalogue includes a selection of over 100 NICO Firework items, such as cakeboxes, volcanoes, fountains, crackers, and other items that you can use for your customized FireFly Show. In Manual Firing mode, you can connect and fire both NICO and non-NICO products.
IMPORTANT: Do not use rising articles (such as rockets) for FireFly ignition. This can lead to serious personal injuries and equipment damages.
Which safety distance must be maintained when launching the firework?
The safety distance depends on the particular firework items to be fired. You will find the required information on the items itself.
Why are channel 8 and 10 not working?
Channels 8 and 10 do not work individually in manual firing mode, but they are by no means defective. This is a power management optimization measure designed to extend battery life. All 13 other channels work quite regularly and can easily be ignited independently.
To operate channels 8 and 10 as usual, please make sure that the previous channels are connected.
Why are the fireworks not igniting although the lights are on?
The indicator lights on the channel indicate that the cable and clip are intact and properly connected to the module. When sending the ignition pulse both lamps go out briefly.
If all the lights are on but the glow wire does not glow, or only briefly or faintly, it is probably due to the battery's usage status.
More about batteries can be found here.
Why can I not open the NICO catalogue on my Android device?
Your device possibly uses an older or incompatible PDF reader.
Please double-check if the tool is functional and has been installed correctly e.g. by opening other PDF files with your PDF reading app.
The free PDF-Reader available in Google Play Store provides good service.
Why does the app require location sharing?
Location sharing is used to identify the country in which the device is being used. This is necessary to take the respective country settings into account.
Why is my Android device failing to pair with my FireFly?
When your Android device fails to pair, there are several possible reasons.
You are not moving within the efficiency range of approx. 80 meters.
Your mobile device uses Android 8.0 or higher.
The product developer issued a statement, saying that with Android 8.0 and higher, great difficulties with Bluetooth® connectivity arose - e.g. disconnection or inability to connect with FireFly. This problem, however, does not only relate to FireFly, but also to cars, earphones and portable speakers. The same mobile devices would have harmonized perfectly using the previous Bluetooth versions. They say that Google works on it already, but there is no date when this problem will be remedied.
If you own an Apple or another Android device running version 5.x to 7.x, please use it as a controller for the time being.
> Go to "Software Information"
With which smartphones can I use FireFly?
Android devices running Android 5.x to 7.x and Apple devices with at least iOS 6 or higher.
You also need Bluetooth version 4.2 to pair with FireFly.
You did not find the right answer to your question? No problem, do not hesitate to just ask us directly!

References: § 7
 § 27
 § 20
 § 7
 § 27
 § 20
 § 7
 § 27
 § 20