Source: https://www.arcotelhotels.com/en/kaiserwasser_hotel_vienna/terms_and_conditions/
Timestamp: 2019-04-21 09:06:47+00:00

Document:
1.1 The contract conditions apply to accommodation contracts covering the hire of hotel rooms for purposes of accommodation, including all services and supplies provided by the hotel on behalf of the contracting party (guest).
1.2 The contract conditions do not exclude special agreements. Special agreements are subsidiary to each individual agreement.
Accommodation provider: is a legal person, one who accommodates guests for payment.
Contracting party: is a natural or legal person, of Austrian or any other nationality, who concludes an accommodation contract as a guest, or on behalf of a guest.
Consumer and business: These terms are defined in accordance with the current version of the Austrian Consumer Protection Code (Konsumentenschutzgesetz 1979).
Accommodation contract: is the contract concluded between the accommodation provider and the contracting party whose content is governed as outlined below.
3.1 The accommodation contract is formed by the corresponding declaration of intent between the contracting party and the accommodation provider. Electronic declarations are deemed as having been delivered when the party for whom they are intended is able to call them up under normal circumstances, and when the declaration is received during the business hours as notified by the contracting party to the accommodation provider.
3.2 The accommodation provider is entitled to conclude the accommodation contract subject to the unilateral condition subsequent that the contracting party makes an advance payment by a specific time. In this case the accommodation provider is obliged to notify the contracting party of the required advance payment prior to accepting the contracting party’s written or verbal order. Where the contracting party declares themselves in agreement (written or verbal form) with the advance payment to the accommodation provider, then the accommodation contract comes into effect upon receipt of the declaration of consent to payment of the advance payment. Where the agreed advance payment has not been paid by the contracting party within the permitted time period, then the accommodation provider is entitled to dissolve the contract; the contracting party does not have this right, they are bound by the contract.
3.3 Unless otherwise agreed, the contracting party is obliged to make the advance payment by 7 days (receipt of funds) prior to their stay at the latest. The costs of transferring the advance payment (e.g. bank transfer fees) will be borne by the contracting party. Where advance payments are made by credit or debit cards, the conditions of the credit card company apply.
3.4 The advance payment is part-payment of the agreed payment amount.
4.1 The accommodation provider states the times of the day during which the contracting party may check into the reserved room, and the times of the day by which they must check out. The contracting party will be notified of arrival and departure times either in written or verbal form and this information can also be found under www.arcotelhotels.com.
4.2 Where a room is occupied for the first time before 6.00 am in the morning, then the previous night counts as the first overnight stay.
4.3 The accommodation provider is entitled to charge for a further day’s room hire where the hired rooms have not been vacated by the agreed check out time.
5.1 Where the accommodation contract requires an advance payment and where the contracting party has not made the advance payment within the permitted payment period, then the accommodation provider is entitled to withdraw from the accommodation contract without a period of grace.
5.2 If the guest fails to appear by 6.00 pm on the agreed arrival day then the accommodation provider is not obliged to provide accommodation unless a later arrival time has been agreed.
5.3 Where the contracting party has made an advance payment (see 3.3), however, then the room(s) remain(s) reserved until 12.00 pm (noon) on the day following the scheduled day of arrival at the latest. Where the advance payment covers more than four days, the duty to provide accommodation ends from 6.00 pm on the fourth day, where the arrival day is counted as day one, unless the guest informs the accommodation provider that they will arrive on a later day.
5.4 Where no other conditions have been agreed, the accommodation provider may cancel the contract by unilateral declaration up to 1 month before the contracting party’s agreed arrival date at the latest.
5.5 Unless expressly agreed otherwise, the contracting party may cancel the contract by unilateral declaration up to 1 month prior to the guest’s agreed arrival date at the latest without being obliged to pay a cancellation charge.
5.6 The parties to the contract are free to draw up special agreements regarding withdrawal from the contract. These agreements are, however, only valid in written form (e.g. reservation confirmation).
5.7 Where the contracting party is unable to arrive at the site of the accommodation facilities due to unforeseen and unusual circumstances such as the consequences of a force majeure (e.g. extreme snowfall, flooding etc.) which make all means of arrival impossible, then the contracting party is not obliged to pay the agreed payment amount for the duration of the hindrances to arrival where the contracting party/guest has informed the accommodation provider of the impossibility of arrival prior to the planned journey. On the other hand, under these circumstances the accommodation provider is not bound to the contract for more than 24 hours, calculated from the agreed arrival day. After this period the accommodation provider is free to hire out the reserved room to other persons. Where it is already undoubtedly clear on the agreed arrival day that the contracting party will not be able to check in to the reserved room, then the accommodation provider is not bound to the 24 hour waiting period.
5.8 The duty to pay a fee for the reserved stay comes back into force once when it is again possible to travel, unless, in the meantime, the contracting parties have reached an alternative agreement.
6.1 The accommodation provider may provide the contracting party or the guest with appropriate substitute accommodation (of equal quality) where the contracting party deems this reasonable, especially where the difference is minimal and is factually justified.
6.2 A factual justification is given, for example, when the room (rooms) have become unusable, when a resident guest extends their stay, where there is an overbooking, or where other important operational measures require this.
6.3 Extra costs (if any) for the overnight stay in substitute accommodation will be assumed by the accommodation provider.
7.1 The concluding of the accommodation contract gives the contracting party/guest the right to the normal use of the hired rooms, of the facilities of the accommodation institution which are available to guests for normal usage and without any special conditions, and to the usual services. The contracting party is obliged to exercise their rights to use in accordance with any hotel or guest guidelines (house rules).
8.1 The contracting party is obliged to pay the agreed payment amount, including any additional charges resulting from the use of other services by themselves and/or their accompanying guests, and inclusive of any statutory sales tax, at the time of checking out at the latest.
8.2 The accommodation provider is not obliged to accept foreign currency. Where the accommodation provider accepts foreign currency, for reasons of expediency payment will by accepted in accordance with the daily exchange rate. Where the accommodation provider accepts foreign currency or cash-free payment, then the contracting party carries all the requisite costs ensuing such as enquiries to credit card companies, telegrams etc.
8.3 The contracting party/guest is liable for any losses suffered by the accommodation provider which are the result of contracting party or guest or other persons having accepted services offered by the accommodation provider with the knowledge or consent of the contracting party.
8.4. The contracting party/guest is obliged to treat the accommodation provider’s facilities with care.
8.5. The contracting party/guest is also obliged not to smoke in areas marked as No Smoking. Violations of this rule will be penalised with a contractual penalty of €100 in a standard room and up to €500 in a suite. The contractual penalty will be agreed and added to the room charge and covers the costs of the special cleaning services required to repair the damage.
9.1 Where the contracting party refuses to pay the specified payment amount or is in arrears, then the accommodation provider is entitled to the legal right of retention according to § 970c ABGB (Austrian Civil Code), and the right to withhold the guest’s belongings in lien according to § 1101 ABGB (Austrian Civil Code). This right to withhold and lien is also available to the accommodation provider in order to secure their claims for services relating to the accommodation contract, especially for catering, other expenses, performed on behalf of the contracting party, and for any possible compensation claims.
9.2. In case of default (9.1.), default interest at a rate of 10% will be calculated for the open payment amount and from the due payment date.
9.3 The contracting party will be informed by means of notices displayed in each accommodation facility of the times at which normal services are provided. The accommodation provider is entitled to charge higher prices for services provided outside normal hours of operation. Surcharges for room service are charged separately. The accommodation provider is also entitled to refuse to provide special services for commercial reasons.
9.4 The accommodation provider is entitled to charge or demand interim payment for their services at any time.
10.1 The accommodation provider is obliged to provide the agreed services to an appropriate standard.
a) access to and use of facilities such as sauna, indoor swimming pool and garage etc.
b) one child up to the age of 16 may stay overnight in their parent’s double room free of charge; a reduced rate will be calculated for further children.
c) a reduced rate will be calculated for the provision of additional beds.
11.1 The accommodation provider is liable in accordance with §§ 970 ff ABGB (Austrian Civil Code) for objects handed-in by the contracting party. The accommodation provider is only deemed liable when the objects have been handed-in to the accommodation provider or to an employee of the accommodation provider or handed-in at one of the pre-determined places for this purpose. Where the accommodation provider fails to provide exonerating proof to the contrary, they are liable and assume liability for their own employees and persons entering and leaving the facilities. In accordance with § 970 ff.1 ABGB (Austrian Civil Code) the accommodation provider is liable for a maximum amount as stated in the Federal Law dated 16th November 1921 on the liability of proprietors and other commercial entrepreneurs in its current version. Where the contracting party or guest does not immediately follow the accommodation provider’s request to place their belongings in a particular storage location, then the accommodation provider is freed from liability of any kind. The maximum amount for which the accommodation provider is liable is limited by each accommodation provider’s general liability insurance limit. The liability of the contracting party or guest must also be taken into account.
11.2 The accommodation provider is not liable for slight negligence. Where the contracting party is a business, liability for gross negligence is excluded. In this instance the contracting party bears the burden of proof for the existence of blame. Under no circumstances will consequential loss or indirect damage or any loss of benefits be recompensed.
11.3 The accommodation provider is only liable to a current maximum of €550 for valuables, money and securities. The accommodation provider is only liable for damages over and above this amount where the accommodation provider has accepted these objects into his safekeeping in full knowledge of their value or where the damages were caused by him or one of his employees. Liability is limited in accordance with 11.1 and 11.2.
11.4 The accommodation provider is entitled to refuse to take into his custody valuables, money and securities if they are substantially more valuable objects than guests at the accommodation facility in question normally hand in for custody.
11.5 The accommodation provider may not under any circumstances be held liable for objects taken into his custody where the contracting party and/or guest does not immediately notify the accommodation provider after discovering the occurring loss. In addition, the contracting party or guest must have taken legal action within 6 months of discovering or potentially discovering the loss; otherwise their rights expire.
12.1 Pets are only allowed into the accommodation facility with the prior agreement of the accommodation provider and for a special charge which is currently €15 per animal per day. This charge does not include pet food.
12.2 The contracting party/guest who brings a pet is obliged for the duration of their stay to care for and supervise their pet, or to have their pet cared for and supervised by suitable third parties at their own expense.
12.3 The contracting party/guest who brings a pet must have the necessary animal liability insurance or private liability insurance which will cover any damage which may be caused by the animal. Proof of coverage must be shown to the accommodation provider on demand.
12.4 The contracting party and their insurer respectively are jointly liable to the accommodation provider for damage caused by any animals brought onto the premises. The damage includes, in particular, all the accommodation provider’s indemnifications and liabilities towards third parties.
12.5 Pets are not allowed in the lounges, restaurants or spa and fitness areas.
13.1 The contracting party has no automatic right to extend the accommodation contract. Where the contracting party notifies their wish to extend their accommodation contract in good time, then the accommodation provider can agree to the extension of the accommodation contract. The accommodation provider is not obliged to extend the contracting party’s accommodation contract.
14.1 If the accommodation contract was agreed for a specific period, it ends when this period has expired.
14.2 Where the contracting party departs prior to the agreed departure date, then the accommodation provider is entitled to demand the full payment amount. The accommodation provider will deduct the amount that he has saved as a result of the contracting party not making use of the services offered or what he has received as the result of hiring the reserved rooms to other contracting parties (own savings). Own savings will not be deducted from uncancellable charges.
14.3 Where the accommodation contract was agreed for a non-specific time, the contracting partners may cancel the contract at any time provided that they adhere to a cancellation period of 1 week.
d) Insolvency proceedings are instituted against the property of the contracting party /guest or, in the absence of cost coverage, the opening thereof is dismissed.
14.6 When, due to an event which is beyond control (e.g. an act of God, strike, lock-out, official decree etc.), it is impossible to fullfil the contract then the accommodation provider may dissolve the accommodation contract at any time without being obliged to adhere to a cancellation period, where, according to law, the contract has not already been cancelled or the accommodation provider has not been released from his obligation to provide accommodation. Any claims to compensation etc. by the contracting party are excluded.
15.1 If a guest becomes ill during their stay in the accommodation facility, the accommodation provider will procure medical assistance where the guest requests them to do so. Where danger is imminent, the accommodation provider will procure medical assistance whether or not the guest has requested them to do so, especially in cases of medical emergency when the guest is not in the position to do so themselves.
15.2 For as long as the guest is unable to make their own decisions, or the guest’s relatives cannot be contacted, the accommodation provider will procure medical assistance at the guest’s expense. The extent of these measures ends, however, at the point at which the guest is able to make their own decisions or the relatives have been informed of the illness.
f) Payment for any other possible costs incurred by the accommodation provider.
16.1 This contract is subject to Austrian procedural and substantive law to the exclusion of the regulations of international private law (especially IPRG and EVÜ) as well as the UN Convention on Contracts for the International Sales of Goods.
16.2 The court of jurisdiction is agreed as Vienna, First District, in accordance with § 104 JN.
17.1 Where the above regulations do not otherwise specify, a time limit commences from the delivery of the written communication in which the time limit is stated. Time limits consisting of weeks or months take as their starting point the day of the week or of the month which is stated in the communication. Where this day is absent in that particular month, then it is the last day of the month which applies.
17.2 Declarations must each have been received by the other party to the contract by midnight on the last day of the time limit.
17.3 The accommodation provider is entitled to offset their own claims against claims brought by the contracting party. The contracting party is not entitled to offset their own claims against the claims of the accommodation provider unless the accommodation provider is insolvent or the claims of the contracting party have been established by the courts or are acknowledged by the accommodation provider.
17.4 Where this contract is found to contain omissions then the relevant legal provisions apply.
1.1 The following General Terms and Conditions of Business apply to the temporary hiring-out of event, conference, and banquet rooms as well as business suites of hotels for the purpose of holding events of all kinds as e.g. conferences, banquets, seminars, meetings and other events as well as for all associated additional services and deliveries provided by the hotel.
1.2 The agreed-upon rent for rooms applies exclusively to the provision of premises. Technical devices as well as their energy requirements are not included therein.
1.3 Different provisions - even if they are included in the general terms and conditions of business of the contracting party - have no application unless they have been expressly acknowledged in writing by ARCOTEL Hotels.
1.4 Special agreements may only be entered into in writing. In such instances the General Terms and Conditions of Business have subsidiary application if nothing has been agreed upon to the contrary or the special agreements do not contradict the General Terms and Conditions of Business.
2.1 The contract is concluded upon customer's written acceptance of the offer made by the hotel. The hotel may confirm the booking in written or electronic form.
If the customer enters into the contract on behalf of a third party, then it is not customer but rather the third party that is the contracting party of ARCOTEL Hotels. In particular, the customer, promptly and before contract conclusion, is to show its written authority for actually entering into the contract by sending and/or delivering it. Moreover, customer is to inform ARCOTEL Hotels of the name and address of the actual contracting party.
2.2 If it is evident that the contract is being concluded on behalf of a third party or that the third party has commissioned a commercial agent or organizer to conclude the contract then the customer, agent, or organizer is jointly and severally liable with the third party. Regardless thereof, the customer is obligated to forward all contractual information, especially the General Terms and Conditions of Business, to the third party.
2.3 The reletting or subletting of hired rooms, areas, and objects requires prior written consent of ARCOTEL Hotels.
3.2 The contracting party is obligated to promptly pay the agreed-upon price for the services. This also applies for the services rendered and expenses incurred by ARCOTEL Hotels in regard to third parties, if these expenses and services are set forth in the contract or have been approved by the contracting party.
In addition, the contracting party is liable to pay for all the food and drink ordered by the participants at the event, as well as for the costs it has incurred, in an undivided amount.
a) for consumers the interest on overdue accounts is in the amount of 4 %.
b) for customers of the company the interest on overdue accounts is, in accordance with § 456 of the Austrian Commercial Code (Unternehmensgesetzbuch = UGB), in the amount of 9,2 % above the corresponding prime lending rate.
ARCOTEL Hotels is entitled to bring a claim for damages in a greater amount.
For every reminder sent after delay in payment ARCOTEL Hotels is entitled to charge an arrears fee in the amount of EUR 10.00.
splitting of the bill) a processing fee of EUR 10.00 will be charged for each change in invoice.
3.5 ARCOTEL Hotels is entitled to request reasonable advance payments or security deposits. The amount of the corresponding advance payment and its due date will be agreed upon in writing in the contract. Moreover, ARCOTEL Hotels is entitled to issue an intermediate invoice due at any time for accumulated accounts receivable and to promptly request its payment.
3.6 The contracting party can only set off against or reduce a legally binding or uncontested and established claim against a claim of ARCOTEL Hotels.
4.1 The hotel can grant the contracting party a right of rescission exercisable at any time. The agreement of the hotel to rescission is to be in writing. In such a case ARCOTEL Hotels has a claim to reasonable compensation for damages. The conditions for cancellation are a part of the contract agreed upon in writing between the contracting party and ARCOTEL Hotels.
4.2 The contracting party is to give notice of its contract rescission in writing. The receipt of the cancellation must be confirmed in writing by ARCOTEL Hotels.
4.3 If agreement is not reached, then the contractually agreed-upon compensation for the services of the hotel as well as those services commissioned from third parties are also payable if the Customer does not make use of the contractual services and the facilities can no longer otherwise be rented out.
5.1 If the contracting party is granted the right of rescission free of charge then ARCOTEL Hotels is also entitled to rescind the contract during the established time period, if inquiries from other guests regarding use of the event rooms have been made and the contracting party has not, after further inquiry from ARCOTEL Hotels, promptly made final confirmation of its booking.
5.2 If agreed-upon advance payment or security deposit is not made within the established time period, then ARCOTEL Hotels is entitled to rescind the contract.
• ARCOTEL Hotels reserves the right to refuse to host an event at any time for political reasons or if the event is in conflict with our values; this also applies to events that have already been booked and/or pre-paid.
• The contracting party has applied for the opening of insolvency proceedings in regard to its assets, has made a statutory declaration in accordance with § 47 of the Law of Executions (Exekutionsordnung = EO), has initiated an extrajudicial debt settlement process or has stopped payment.
• An insolvency proceeding regarding the assets of the contracting party has been opened or was not opened due to lack of assets or other reasons.
5.4 ARCOTEL Hotels is to promptly inform the contracting party upon exercise of its right of rescission.
5.5 In all of the instances listed above the contracting party does not have a claim to damages.
the contracting party if this is reasonable for the contracting parties, especially when the differences are minor and the substitution is justified based on factual grounds.
6.2 A factual justification exists, e.g., if the room/rooms has/have become unusable, events that are already under way have been prolonged, there has been overbooking, or another important operational measure gives cause for this measure.
6.3 Under these circumstances the provision of a substitute event room does not give rise to any claims by the contracting party.
7.1 If, without the prior written consent of ARCOTEL Hotels, the agreed-upon beginning and/or end times of the event are shifted, then ARCOTEL Hotels is entitled to charge for the costs of providing for personnel and equipment except for when the hotel is responsible for the shift.
7.2 For events that last longer than 24 hours, ARCOTEL Hotels can bill out personnel expenses on the basis of itemized invoices from this time on. Moreover, ARCOTEL Hotels can provide itemized invoices for travel expenses of employees if they must arrange transportation home after the closing time for public transportation.
7.3 The contracting party is obligated to inform ARCOTEL Hotels upon making reservations of the likely number of participants. The final number of participants must be provided to ARCOTEL Hotels in writing at least four days before the date of the event.
7.4 Should the number of participants increase then the actual number of participants will be included in the bill.
7.5 If the number of participants is reduced then the cancellation conditions in the written contract have application.
8.1 Permission is required to bring food and drinks for consumption into the hotel. ARCOTEL Hotels reserves the right to invoice an equivalent amount for such food and drinks.
There is no liability for food and drinks brought into the hotel.
8.2 If ARCOTEL Hotels procures technical or other equipment from third parties at the request of the contracting party, then ARCOTEL Hotels does so on behalf of, on the authority of, and on the account of the contracting party. The contracting party is liable for careful use and proper return. ARCOTEL Hotels may not be made subject to any third-party claims arising out of the provision of this equipment.
8.3 Prior written consent on the part of ARCOTEL Hotels is required for the contracting party to use its own electrical systems and equipment in connection with the power supply system of the hotel.
Any disturbances in or damage to the technical facilities of ARCOTEL Hotels through the use of these systems and equipment is fully the responsibility of the contracting party. The organizer is to guarantee the operational safety of the equipment and to demonstrate it upon request.
ARCOTEL Hotels is entitled to determine and invoice using a flat rate based on the use of existing electrical costs.
8.4 The contracting party has the opportunity, after receiving consent from ARCOTEL Hotels, to use its own telephone, fax and data transfer equipment. In such a case ARCOTEL Hotels can charge a fee for access and connection.
8.5 ARCOTEL Hotels makes every effort to promptly eliminate problems associated with technical and other equipment it has provided. Payment by the contracting party may only be withheld or reduced if the hotel cannot eliminate the disturbance or procure a substitute within a reasonable period of time.
8.6 The contracting party is responsible for obtaining any necessary official authorizations for carrying out the event at its own cost. In addition, the contracting party is responsible for complying with these authorizations as well as all other public law provisions pertaining to the event.
8.7 The contracting party is responsible for promptly taking care of the necessary applications with the competent authorities if it is itself arranging musical performances and to present the approved forms to ARCOTEL Hotels one week before the event. The hotel, as the place where the event is being held,is under a statutory obligation to see that licensing requirements are complied with. The costs of official applications are to be borne by the contracting parties.
8.8 Approval by ARCOTEL Hotels is necessary for the contracting party to use the name and trademark of ARCOTEL Hotels in order to advertise events.
9.1 The contracting party is obligated to inform the hotel for purposes of approval of any installation of decoration materials or other objects and to receive its consent. The event rooms are not to be damaged. The installation is to be undertaken by competent personnel. There must be compliance with all fire regulations in accordance with ÖNORM (in any case B1, Q1).
9.2 Objects brought along for exhibition and other items that are brought into the event premises and/or into the hotel are done so at the risk of the contracting party. With the exception of the negligence or intentional acts on the part of the hotel, the hotel assumes no liability for loss, destruction, or damage. The statutory liability under §§ 970 ff of the Austrian Civil Code (Allgemeines Bürgerliches Gesetzbuch = ABGB) remains ineffective.
9.3 All objects brought along are to be promptly removed at the end of the event. ARCOTEL Hotels is entitled to have objects left behind removed and disposed of at the cost of the contracting party. If removal would incur an unreasonably high expense then ARCOTEL Hotels has the option of leaving the objects in the event room and charging rent for the duration of their presence there. The contracting party reserves the right to present evidence of lower damages, the hotel of higher damages.
9.4 If packing material (boxing, plastic, cardboard) accumulates in connection with the event the contracting party is obligated to dispose of it before or after the event. Should the packing material be left behind in the hotel, ARCOTEL Hotels is entitled to dispose of it at the cost of the contracting party.
10.1 The contracting party is liable for all damage to the building or inventory that is caused by participants in or visitors to the event, employees, other third parties associated with the contracting party, the contracting party itself or its statutory representative.
10.2 ARCOTEL Hotels is entitled to request the provision of security from the contracting party in order to safeguard itself from possible damages (e.g. suretyships, security deposits, various types of insurance) - and/or other kinds of security.
11.1 No liability is assumed for valuables, cash, clothing left in the cloak room, musical instruments etc. that the participants or organizers bring with them.
11.2 ARCOTEL Hotels is liable in accordance with statutory provisions for all damage resulting in loss of life, bodily injury, and health, to the extent that the hotel has violated a duty. It is also liable for damages due to intentional acts or violation of duties through gross negligence. Moreover, it is liable for damages due to an intentional act or negligent violation of typical contractual duties of the hotel. Other claims of the contracting party for damages are excluded. In the case of interruptions of or defects in the services of the hotel the contracting party is obligated to do that which reasonably can be expected of it in order to eliminate the problems and keep damages as low as possible. Moreover, the contracting party is obligated to promptly point out to the hotel the possibility of exceptionally high damages.
11.3 All claims against the hotel become time-barred one year after the commencement of the statutory limitation period.
12.1 The place of performance and payment is the location of the corresponding ARCOTEL Hotels that is the contracting party.
12.2 The agreed-upon place of jurisdiction is Vienna.
12.3 It is agreed that Austrian law is to be applicable.

References: § 970
 § 1101
 § 970
 § 104
 § 456
 § 47