Source: http://www.aviem.com/training/
Timestamp: 2019-04-26 08:50:59+00:00

Document:
When bad things happen to good companies, Aviem is there for you.
Human Services Response™ is a practical approach for helping people.
The Family Assistance Foundation supports business and industry through humanitarian support, mutual aid, education and research.
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Aviem is the leading provider of crisis-related training and the largest provider of family assistance training, based on the Human Services Response™ concepts, developed by Dr. Carolyn V. Coarsey. Aviem also offers leading-edge crisis communications training for dealing with the media/public, and our Operations training courses include the latest best practices in emergency management concepts for companies and other non-governmental organizations.
HSR-101 is a “hands on” course designed to teach participants the skills necessary to effectively support those involved in a crisis or disaster and their families. Course includes concepts and models from the HSR™ program created by Dr. Carolyn V. Coarsey along with role-plays and case studies from real-world responses.
HSR-101A is designed to provide participants with an understanding of family assistance principles and to highlight the skills necessary to effectively support those involved in a crisis or disaster. Concepts and models in this course are based upon the Human Services Response™ program created by Dr. Carolyn V. Coarsey.
HSR-101B is a “hands on” course designed to provide participants with the skills necessary to effectively support cruise passengers, crew members and family members during and following a crisis on board a ship or an excursion accident. Course includes concepts and models from the HSR™ program created by Dr. Carolyn V. Coarsey along with role-plays and case studies from real-world responses.
HSR-075 is designed to provide participants with an understanding of family assistance principles and to highlight the skills necessary to effectively support those involved in a crisis or disaster in the airport, seaport, or community environment. Course includes concepts and models from the HSR™ program created by Dr. Carolyn V. Coarsey along with role-plays and case studies from real-world responses.
HSR-102 is a review of the basic skills necessary for meeting, interacting with, and parting from survivors of crises and disasters.
HSR-103 teaches the necessary skills to properly handle telephone calls, both inbound and outbound, with passengers and family members who must cope with the aftermath of a disaster. The course focuses on meeting the needs of people in crisis, even when no visual cues are available. Research and interviews with hundreds of survivors of air disaster, conducted by Dr. Carolyn V. Coarsey clearly show that the support offered to survivors via the telephones is just as important, if not more important that the face-to-face assistance offered by company special assistance teams.
HSR-103A is specifically designed to educate and empower executives and other responsible staff on how to contact a family and inform them of their loved one’s involvement in a crisis.
HSR-103B instructs those receiving inbound calls and inquiries in both routine and crisis situations, either individually or as part of a multi-casualty event. The class will involve skills-building activities covering listening to, validating, and assisting callers, including practice with remote telephone role-players.
Role-plays for engaging/supporting survivors and families on board in the aftermath of a sexual assault.
HSR-300 illustrates that leadership in a crisis environment involves new and different challenges than those found in the normal business operation. The course focuses on the operational issues of leadership along with the skills needed to lead and motivate teams working under maximum stress.
HSR-500 provides practical information and guidelines to assist company executives in understanding the role of leadership in a disaster, the importance of supporting company teams, interacting with other stakeholders such as local, state and federal agencies, as well as other non-governmental organizations and maintaining other company operations. The course also explores a crisis or disaster’s impact in the larger context of long-term effects on customers, employees, and the public. Experience has shown that a well-orchestrated response to disaster can create loyalty – even from those directly affected – as well as enhance the organization’s public image.
OPS-200 provides team directors, coordinators, and leaders with the skills necessary to effectively manage a Family Assistance Team (Care/SAT) on a day-to-day basis in “pre-disaster” mode and when the team must respond to a mass casualty accident.
OPS-400 recognizes that while air/seaports and other public/governmental organization employees may not be part of a company’s emergency response team, they can be thrust into the midst of a developing crisis. Their actions thus often set the tone for the entire response. What happens in the first 24 hours can determine whether your company/organization will successfully respond to and overcome a disaster, or whether the disaster ultimately destroys your efforts and reputation. This course provides the basic skills needed to effectively manage a crisis until other company resources are able to respond.
This course is designed for all personnel who will travel to the accident site in order to respond to a disaster. While there are many terms companies use, and the term “Go Team” has different meanings in different companies, we think of it as being ALL personnel who will travel to the accident site to perform a particular role in the response effort. Certain tasks have to be performed at an accident site regardless of how your team is organized. This course provides more “hands-on” skills for conducting effective onsite operations.
This course provides hands-on knowledge on the logistics and operational issues of establishing a Family Assistance Center and Joint Family Support Operations Center.
Frontline and other public contact employees may not be part of a company’s emergency response team but, nevertheless, they can be thrust into the midst of a crisis, and often their initial actions set the tone for the entire response. What happens in the first 24 hours after a disaster can determine whether your company successfully responds to and overcomes disaster or whether the disaster ultimately destroys your company. This course provides the basic skills needed to effectively manage a crisis until other company resources are able to respond.
Contact Aviem at +1.404.881.2819 for more information on these programs or go to our Contact page.
This 4-hour course for call center agents provides them with the skills necessary to handle unexpected, emotionally-charged calls, either as a result of a breaking news situation or when persons or families are in the midst of a personal crisis where your company may be involved.
This 8-hour course for frontline customer service personnel covers dealing with customers in difficult situations.

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