Source: https://www.fanuc.eu/fr/en/privacy-and-cookie-policy
Timestamp: 2019-04-22 18:07:03+00:00

Document:
The safety and security of your personal data are of great importance to FANUC France, 15, rue Léonard de Vinci, 91090 Lisses, France (hereinafter "FANUC") and we comply with all applicable data protection laws while processing your personal data, whereas “personal data” or “Data” shall have the meaning as put forth below.
Personal Data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data or an online identifier.
You may register your product in order to access a variety of additional services, such as a more efficient support, or product support alerts, etc. by using the Registration Form provided on our Site. You are asked to provide some personal as well as the relevant product information.
We will use any Data collected through the Registration Form only for providing these additional services.
to safeguard our legitimate interests pursuant to art. 6 para. 1 letter f GDPR, in order to make the portal technically available to you. Our legitimate interest is to be able to provide you with an appealing, technically functioning and user-friendly portal.
You may send us questions by use of the Contact Form provided on our Site. In order to respond to your question, we need certain contact Data, such as your telephone number or your email address. All other Data fields are marked "voluntary" and you may submit your question without filling in these additionally requested information.
Any support requests submitted by you through our online forms will be sent directly to the respective subsidiary with the European Headquarters being notified through a copy.
We will use any Data collected through the Contact Form only for dealing with your question.
Similarly, you may gain intensive support for your applications by posing questions through the "Get Your Automation Started"-Form. You will again be asked to provide certain personal information, such as your telephone number and submit your question by clicking on the button "Call me back". We will then call you back for the purpose of solving your problem.
Information that are not strictly necessary are marked "voluntary" and you may pose your question without providing us with that respective information. If you provide us with such additional information we will only use them for dealing with your question.
to protect our legitimate interests pursuant to art. 6 para. 1 lit f GDPR; our legitimate interest is to answer your questions appropriately.
You may provide us with feedback on our products and services by using the Feedback Form provided on our Site. In order to process your feedback, we need certain data, such as: "Company Name, Customer Contact, E-mail” and "You received this questionnaire from". All other Data fields in the Feedback Form are marked "voluntary" and you may provide us with customer feedback without filling in the requested information.
We will use any Data collected through the Feedback Form only for dealing with your feedback.
to protect our legitimate interests pursuant to art. 6 para. 1 lit f GDPR; our legitimate interest is to evaluate your feedback appropriately.
With your express consent ("Opt-In" by ticking a respective box) or as otherwise permitted by applicable law, we may use your Data for purposes relating to the marketing of our products and services, or those of our business partners ("Marketing Purposes"). This includes to: (1) send you newsletters, press releases, event announcements and other similar communications regarding the products or services that we offer; (2) market or promote our products or services to you; (3) solicit input from you regarding improvement of our products or services; (4) inform you of third-party offerings that we think you or your company may be interested in and which relate to our products or services; (6) other purposes that we disclose to you at the time we obtain your consent.
You may revoke your consent for future use of your Data for Marketing Purposes at any time. In this case, please contact our data protection officer under the contact details provided in Section 6 below.
If you have provided us with your e-mail address in connection with the purchase of goods or services or if we send you personalised advertising, in order to safeguard our legitimate interests pursuant to art. 6 para. 1 letter b GDPR; our legitimate interest is based on our economic interests in the implementation of advertising measures and target group-oriented advertising.
If we have received your e-mail address in connection with the conclusion of the contract and the provision of our products and you have not objected to this, we reserve the right to regularly send you offers for similar products from our range of products by e-mail. You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail, without incur-ring any costs other than the transmission costs according to the basic rates.
Our FANUC eStore allows you to access a huge selection of original equipment parts straight from the manufacturer on a 24/7 basis.
In the eStore we enable you to place an order out of our range of products. You can add items from our range to your shopping cart in the eStore.
for the performance of a contract or for the implementation of pre-contractual measures pursuant to art. 6 para. 1 letter b GDPR, if you use our website to inform yourself about our range of products and place orders.
to safeguard our legitimate interests pursuant to art. 6 para. 1 letter f GDPR, in order to make the portal technically available to you. Our legitimate interest is to be able to provide you with an appealing, technically functioning and user-friendly eStore.
We employ a payment service provider to process your order payment. In this course process your name, address and the payment information provided by you.
for the performance of a contract or for the implementation of pre-contractual measures pursuant to art. 6 para. 1 letter b GDPR.
In order to be able to send you the ordered products, we transmit your first and last name, contact data (address, if necessary telephone number, e-mail etc.) as well as a deviating de-livery address to the delivery service commissioned by us.
Our FANUC Academy offers a wide variety of training programs to meet your specific needs. Your use of our FANUC Academy is subject to Privacy regulations.
for the performance of a contract or for the implementation of pre-contractual measures pursuant to art. 6 para. 1 letter b GDPR if you want to inform yourself about our available programs and if you order a program or service.
You may submit your application online by using our Online Application Form. Any incoming applications will be received by our European headquarter office and will from there be transferred to the responsible department of the FANUC group on a strict need-to-know basis.
Any Data received by way of online applications will only be used for the purpose of handling your application.
The personal data we process about you, includes the data we collect directly from you either as part of your application process with us or through other interactions you may have with us. This might include as well sensitive personal data, e.g. health data or religion.
We also process your personal data in order to fulfil other legal obligations that we are subject to in connection with the processing of your order. These include in particular retention periods under commercial, trade or tax law.
to fulfil a legal obligation to which we are subject pursuant to art. 6 para. 1 letter c GDPR in connection with commercial, industrial or tax law, insofar as we are obliged to record and store your data.
Cookies are text files that are stored in the internet browser or by the internet browser when you visit a website on your computer system. A cookie contains a characteristic string of characters that enables a unique identification of the browser when the website is called up again. Some cookies are used for the mere functionality of the website, others are used for analysis purposes.
On our website we use Google Tag Manager. Google Tag Manager is a solution that allows marketers to manage web page tags through a single desktop interface. The Google Tag Manager service itself (which implements the tags) is a cookie-less domain and does not col-lect any personal information. The Google Tag Manager service triggers other tags that may in turn collect data. Google Tag Manager does not access this data. If deactivation has been done at the domain or cookie level, it will remain for all tracking tags implemented with Google Tag Manager.
If your account tracks opt-in preferences, the pi_opt_in cookie is set with a true or false value when the visitor opts in or out of tracking.
We sometimes conduct advertising campaigns using DoubleClick, a Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") service. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Google DoubleClick cookie) together to inform, optimise and serve ads based on someone’s past visits to our website and to report how ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.
To find out about DoubleClick cookies and how to control those cookies, please see here: http://www.google.co.uk/policies/privacy/ads/.
We use social plugins of several social network providers, such as Twitter, Facebook, or Google +, on our Site. If you click on the button corresponding to such a plugin, it activates and your browser connects to the respective social network provider's server. The functions of the plugin will not be activated by merely visiting our Site but only by clicking on the respective button.
Usually – if you only visit and view our website without using it actively (see below) – your Data are only retained as long as this is necessary for the respective purpose they have been collected for and is afterwards deleted. Therefore if Data are no longer required, we will delete them immediately, unless legal retention periods apply. In this case, the Data will be blocked for other than legal retention purposes and will be deleted upon the end of the applicable retention period.
When you actively use our website (use a contact form, place an order or buy a service offered by us), we may also store your personal data for a longer period of time in case we need to secure us from any potential legal claims. In this case we will store your personal data until any legal claims arising from the relationship with you become time-barred, which is generally between 12 and 36 months, but can – depending on the claim and matter at hand – be up to 30 years.
Regarding cookies you have the option of deleting them at any time by using the corresponding functions of your browser.
You can find the contact information regarding the supervisory authority below.
We also process your personal data in individual cases for direct marketing purposes. If you do not wish to receive advertising, you have the right to object to it at any time; this also applies to profiling, insofar as it is associated with such direct advertising. We will take this contradiction into account in the future.

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