Source: https://50arches.com/terms-and-conditions/
Timestamp: 2019-04-23 08:52:02+00:00

Document:
1.2. Pursuant to the Terms and Conditions the buyer is taken as the consumer.
1.3. The consumer is taken as a natural person, who when closing and performing the purchase contract is not acting under the subject of its entrepreneurial activity, employment or occupation. Purchase by business entities are governed by the Commercial Code no. 513/1991 Coll.
1.4. When placing an order, the buyer as the consumer states his/her name, surname, address, phone number and E-mail address.
1.5. The contractual parties agreed that by placing an order to the seller the buyer agrees to these General Terms and Conditions and that their conditions and provisions will apply to all purchase contracts closed through Internet webpage of the electronic shop, based on which the seller delivers goods to the buyer (hereinafter referred to as the “purchase contract”) and to all relationships between the seller and the buyer, established especially when closing a purchase contract and goods claim.
1.6. These General Terms and Conditions are an inseparable part of the purchase contract. In case the seller and the buyer close a written purchase contract, in which they agree to different terms and conditions, the provisions of this purchase contract take precedence over the General Terms and Conditions.
1.7. List of goods at Internet webpage of the electronic shop, where the goods are sold directly by the seller, is a catalogue of commonly delivered goods and the seller does not guarantee immediate availability of all listed goods. The availability of the goods will be confirmed based on a query of the buyer.
2.1. Purchase contract is closed through the binding acceptance of the proposal to close a purchase contract of the buyer by the seller in the form of an order form filled out and sent by the buyer, on the Internet webpage of the seller and/or in the form of an E-mail order of the buyer by the seller.
2.2. The binding acceptance of an order of the buyer by the seller is an E-mail confirmation about the acceptance of the order after previous receipt of the order of the buyer and after confirming the availability of the goods, applicable prices and delivery date of the goods required by the buyer, marked as “confirmation of the order”.
2.3. Binding acceptance of an order contains the name and details of the goods, the sale of which is the subject of the purchase order, information about the price of the goods and/or other services, information about the delivery time of the goods, name and address details, where should be the goods delivered and information about the price, conditions, method and delivery of the transportation of the goods to the agreed delivery address of the goods for the buyer, information about the seller (business name, address, CID, number of record in the Small Trade Register, etc.), eventually other.
2.4. Within 24 hours after the delivery of the order he buyer can deliver a notification to the seller in the form of electronic mail, about the cancellation of the order. The buyer is obliged to list in the notification of order cancellation his/her name, E-mail and description of the ordered goods. In case of cancellation of the order, the seller does not charge any fees to the buyer. In case the buyer paid the seller the purchase price or part thereof before the time of order cancellation, the seller will return the paid purchase price or part thereof within 14 days after the cancellation of the order by bank transfer to the account of the buyer, unless the contractual parties agreed on another method.
No later than together with the goods, hand over to the buyer all documentation in written or electronic form, necessary to receipt and use the goods, and other documentation prescribed by applicable legislation (manuals in Slovak language, invoice).
3.2. The seller has the right to proper and timely payment of the purchase price by the buyer for the delivered goods.
3.3. The seller has the right to cancel the order, if due to sold out stock or unavailability of the goods he is not able to deliver the goods to the buyer within the time period set by these Terms and Conditions, or at a price, which is listed in the Internet shop, unless he agrees with the buyer on an alternate fulfillment. The customer will be informed about the cancellation of the order by phone or E-mail, and in case the purchase price was paid in full or partially, financial resources will be returned within 14 days to the account specified by him/her, unless he/she agrees with the seller otherwise.
4.2. The buyer is entitled to the delivery of goods in quantity, quality, delivery date and address agreed by the contractual parties in the binding acceptance of the order..
5.1. The goods are sold based on catalogues and samplers found at the Internet webpage of the electronic shop of the seller.
5.2. The seller is obliged to fulfill the order of the buyer and deliver the goods within 30 days after accepting the order of the buyer by the seller; the buyer is accepting this delivery time without any reservations.
5.3. The buyer is obliged to receipt the goods in the address listed in the acceptance of the order of the buyer by the seller. In case the buyer does not receipt the goods within five business days after the delivery date listed in the purchase contract, binding acceptance, without previous written withdrawal from the contract, the seller is entitled to claim compensation for the occurred damage in the amount of paid costs for the attempted unsuccessful delivery of the goods. After five business days when the buyer was obliged to receipt the goods, the seller is entitled to withdraw from the contract and sell the goods to a third person.
5.4. The seller is entitled to notify the buyer to receipt the goods after the expiration of the delivery date agreed in the purchase contract.
5.5. Weight or dimensions of the goods may differ from the actual facts by ± 5% of the listed value.
5.6. The delivery address is the address listed in the acceptance of the order by the seller, unless the contractual parties agree in the purchase contract otherwise.
5.7. In case the seller delivers the goods to the buyer to the address listed in the purchase contract by the buyer, the buyer is obliged to receipt the goods in person or ensure that the goods are taken by a persons authorized by the buyer in case of his/her absence to receipt the goods listed in the purchase contract and sign a protocol on the delivery and handover of the goods. The third person authorized to receipt the goods listed in the purchase contract is obliged to submit to the seller the original or a copy of the purchase contract and proof of payment for the goods. If it will be necessary to repeat the delivery of the goods due to the absence of the buyer at the address designated in the purchase contract, all related costs will be covered by the buyer, especially due to repeated delivery to the designated address listed in the purchase contract. The goods are considered receipt pursuant to article 7.2 of these General Terms and Conditions.
5.8. The buyer is obliged to check the shipment, i.e. goods, as well as the cover immediately upon its delivery. In case the buyer determines that the goods or the cover are mechanically damaged, he/she is obliged to notify the carrier of this fact and with his presence check the condition of the goods. In case it is discovered that the goods are damaged upon the receipt by the buyer, he/she is obliged to immediately write a record about the extent and nature of the damage (claim record), the accuracy of which will be confirmed by the carrier. Based on this record delivered to the seller, after closing the damage event with the carrier, the seller can provide to remedy the damage, discount on goods and in case of irreversible damage, and deliver new goods to the buyer.
5.9. When delivering a shipment by the post office, in case the package is disturbed or damage, or damage the shortage of content, we recommend not to take the shipment, or solve it directly with an employee of the transportation company, or with a worked at the counter of given post office on site by the means of a record on damage. In case of taking the package and discovering a disturbed or damaged package, damage with shortage of content, we request a record of this event, no later than within 24 hours. After receipt of the order at any office of the post office. To make a damage record, the damaged goods are necessary, package of the shipment and proof of receipt of the shipment, acquisition document – invoice.
5.10. Claim of the mechanical damage of the goods, which was not obvious upon receipt of the shipment, needs to be filed immediately after the receipt of the shipment, no later than 24 hours after the delivery of the goods. It is the obligation of the customer to prove that the mechanical damage could not have been discovered, not even under detailed inspection of the product and its cover under article 5.8. Claims of defects of a damaged product discovered at a later time can be filed only if the customer proves that the claimed defects were on the product at the time it was receipt from the carrier. Before the first use, the buyer is obliged to study the user’s manual and subsequently comply with this information use the goods.
5.11. The customer is obliged upon receipt of the product (personal and non-personal) to check the completeness of the package. Upon the delivery by the courier, the buyer has to write a damage record on site, about the incompleteness of the package. For personal pick-up the buyer is obliged to check the content of the package immediately, additional claim will not be accepted.
5.12. In case the goods are not delivered by the seller within the delivery time set by article 5.3, the buyer is entitled to withdraw from the purchase contract based on these Terms and Conditions, and the seller is obliged to return to the buyer the paid price of the purchase price pursuant to article 10.8. of these General Terms and Conditions.
5.13. The buyer will receive invoice by E-mail or in shipment.
5.15. Payment upfront by bank transfer. If you chose payment by classic bank transfer, we will send you payment instructions automatically to your E-mail. For payments upfront by bank transfer, the delivery date can be affected by the date of the actual payment. It is necessary for this amount to be written to our account no later than five business days after confirming the order, otherwise the order can be considered as cancelled. Within 3 working days after payment is credited to our account, goods will be sent to your address.
6.1. The buyer is obliged to pay the seller the purchase price of the goods agreed in the purchase contract and/or based on the pricelist of the seller, valid at the time of closing the purchase contract including the costs of the delivery of the goods (hereinafter referred to as the “purchase price”) by cash on delivery using a company providing postal services (charge 1.2 EUROS), wire transfer to the account of the seller or using the PayPal service (charge 1.2 EUROS).
6.2. In case the buyer will pay to the seller the purchase price by wire transfer, the payment day is considered the day, when the whole purchase price was transferred to the account of the seller.
6.3. The buyer is obliged to pay to the seller the purchase price for the agreed goods within the period set by the purchase contract, no later than upon the receipt of the goods.
6.4. In case the buyer pays the seller the purchase price for the goods agreed in the purchase contract, the buyer is entitled to withdraw from the purchase contract and request the return of the purchase price only in accordance with the applicable legislation of the SR.
6.5. Costs related to assembling and carrying of the goods are not included in the purchase price of the goods and the seller is not obliged to provide these services to the buyer.
6.6. All sales are valid until the stock holds, unless specific product lists otherwise.
7.1. The buyer acquires ownership right to the goods only after paying the purchase price for the goods in full.
7.2. Danger of damage on the goods transfers to the buyer at the time, when he/she takes the product from the seller, or if he/she does not do so, then at time when the seller allows him/her to manipulate with the goods and the buyer does not take the goods.
8.1. The seller is responsible for defects on the goods and the buyer is obliged to immediately file reclamation with the seller.
8.2. Reclamation can be filed for goods purchased by the buyer from the seller in the form of electronic shop at the Internet webpage of the seller.
8.3. The buyer has the right to claim warranty with the seller only for goods, which shows defects, which were cause by the manufacturer, vendor or seller, warranty does apply to it and it was purchased from the seller.
8.4. The buyer is obliged to carry out an inspection of the goods upon receipt. If he/she doesn’t do so, he/she can claim defects found during this inspection, only if he/she can prove that the goods had these defects already at the time of the receipt.
8.5. During the warranty period the customer has the right to free removal of the defect after submitting the goods together with the proof of payment.
The seller recommends the buyer to insure the shipment of goods. Goods sent by money on delivery are not taken by the seller. The beginning of the claim procedure is also the day the reclamation is filed.
8.7. The buyer is obliged to claim defects on goods with the seller without any unnecessary delay, otherwise the buyer looses the right against the seller for free removal of the defect.
8.8. The seller or a designated person issues the buyer a confirmation on filing reclamation of goods in a suitable form chosen by the seller, e.g.: in the form of an E-mail, in which he is obliged to exactly mark defects on the goods, pursuant to § 18 Sec. 5 of the Act and instruct the consumer about his/her rights based on § 622 and § 623 of the Civil Code.
8.9. Based on the decision of the buyer, which he/she applies based on his/her rights according to § 622 and § 623 of the Civil Code, the seller or a designated person is obliged to determine the method of handling the reclamation, based on § 2 Let. m) of the Act immediately, in more complex cases within 3 days since the reclamation procedure has started, and in justified cases within 30 days from the day the reclamation procedure has started. After expiration of the deadline to settle the reclamation, the consumer has the right to withdraw from the contract, or he/she has the right to have the goods exchanged for new goods. The seller informs the buyer about the completion of the reclamation procedure and about the result of the reclamation by E-mail and the buyer will be delivered a reclamation protocol together with the goods. If the buyer filed reclamation within the first 12 months since closing the purchase contract, the seller can refuse the claim only based on an expert’s opinion or a statement of a designated person (hereinafter referred to as “professional assessment of the goods”). Irrespective of the professional assessment of the goods, the seller cannot demand for the buyer to cover the costs of the professional assessment of the goods, or other costs related to the professional assessment of the goods.
8.10. The buyer does not have the right to file warranty for defects, about which he/she was notified by the seller at the time of closing the contract, or about which he/she had to have knowledge given the circumstances, under which the purchase contract was closed.
8.11. The seller can always replace a defective item for a new one instead of removing the defect, if this does not cause severe difficulties to the buyer.
8.13. The warranty does not cover common wear and tear of the item (or part thereof) caused by use. Thus the shorter life span of a product cannot be considered a defect and cannot be grounds for reclamation.
8.14. In case the goods upon receipt by the buyer is not in compliance with the purchase contract (i.e. conflict with the purchase contract), the buyer has the right for the seller to remedy the state of the item to be compliant with the purchase contract, free of charge and without any unnecessary delay, based on the requirements of the buyer either by exchange of the goods or its repair. If this procedure is not possible, the buyer can demand adequate discount of the price of the goods or withdraw from the contract.
Justified refusal of the reclamation of the goods.
8.16. The seller is obliged to issue a written document about the method of handling the reclamation and about settling the reclamation to the buyer no later than 30 days after the reclamation has been filed by an E-mail or in written form.
8.17. The warranty period is 24 months (unless another warranty period is set for specific cases) and begins on the day when the goods are receipt by the buyer.
8.18. The warranty period is extended by the time during which the buyer could not use the goods due to warranty repair of the goods.
8.19. In case the goods are exchanged for new ones, the buyer will receive a document, which will list said exchanged goods, and other possible reclamations will be filed based on the original delivery note and this reclamation document. In case the goods are exchanged for new ones, the warranty period will start anew when these new goods are receipt, but only for the new goods.
8.20. First, the consumer can demand from the seller a repair free of charge or a free additional delivery of the consumer goods. The buyer has the right for exchange of goods only if this is not excessive due to the nature of the defect. The seller will decide whether the defect is excessive or not. This decision will determine further course of actions based on legislation.
8.21. All warranty repairs are free, if the right for their application did not expire based on article 8.14 of these General Terms and Conditions.
The seller exchanges the defective goods.
In case the seller cannot perform exchange of goods for other goods, he handles the reclamation by issuing a credit note for the defective goods.
8.24 Processing of the claim relates only to defects listed in the Claim form.
8.25. For the purposes of the claim, multiple times repeated removable defect is considered the occurrence of a single defect more than twice.
8.26. For the purposes of the claim, greater number of various removable defects is considered the occurrence of more than three different removable defects simultaneously.
8.27. For the purposes of the claim, the period after closing the purchase contract, during which the buyer cannot properly use the goods, is the period, which collectively makes up for more than 180 days.
8.28. Right of the buyer to file claim for defects of goods is considered as used, after he/she used his/her right and asked the seller to remove a defect of the goods based on article 8.8. of these Reclamation and Business Conditions, irrespective of the outcome of the claim, he/she is not entitled to repeatedly file reclamation for the same unique defect (not a defect of same nature).
9.1. The contractual parties agreed that in case the buyer is a natural person, he will notify the seller about his/her title, name and surname, address of permanent residence, including ZIP, address of temporary residence, phone number, E-mail address, and bank account number. In case the seller processes other personal data of buyers, he processes them only in the extent necessary to meet the obligations based on the purchase contract. The buyer provides personal data to the seller of his/her own free will, for the purpose of meeting his obligations based on the purchase contract and further communication with him/her. Without providing this information, the seller cannot properly fulfill the contract with the buyer, and therefore he cannot close it with the buyer. The purpose of processing this personal data is to issue tax documents, pre-contractual relationships, identification of the buyer, confirmation of the order either by phone or by E-mail, delivery of goods, management of loyalty programs for the customers, implementation of marketing activities, informing about sales, news and discounts.
9.7. When the buyer suspects that his/her personal data is illegally processed, he/she can submit a preliminary ruling on the protection of personal data to the Office for Personal Data Protection of the Slovak Republic.
10.1. The seller is entitled to withdraw from the purchase contract due to sellout, unavailability of the goods, or if the manufacturer, importer or supplier of the goods agreed in the purchase contract cancelled production, or carried out major changes, which prevented the seller to meet his obligations based on the purchase contract or due to force majeure, or even after maximum effort that can be reasonably expected of him, he is not able to deliver the goods to the customer in time set out by these Terms and Conditions or at a price, which is listed in the Internet shop. The seller is obliged to inform the buyer of this fact immediately and return him/her paid deposit for goods agreed in the purchase contract within 14 days of the notification of withdrawal from the contract, by bank transfer to the account specified by the buyer. The seller is entitled to withdraw from the purchase contract also in case, if the buyer did not take the goods within five business days after the day the buyer was obliged to take the goods.
10.2. The buyer is entitled to withdraw from the purchase contract without giving a reason under the conditions set by the Act No. 102/2014 C. on the Protection of the consumer when selling goods or services on the basis of the distance contract or contract closed outside the business premises of the seller as amended (hereinafter referred to as the “Act on Protection of the consumer when selling goods”), within 14 days after taking the goods. The buyer has the right to unpack and test the product in a manner similar to a brick and mortar shop within this period. Testing does not mean to start using the product and subsequently return it to the seller. The goods are considered accepted by the buyer the moment the buyer or a designated third person, with the exception of the carrier, takes all parts of the ordered goods.
10.3. By sending an order to the seller, the buyer confirms that the seller met his information obligations pursuant to § 3 Sec. 1 of the Act on Protection of the consumer when selling goods on time and in a proper manner.
10.5. Withdrawal from the purchase contract through the form based on previous article of these General Terms and Condition has to contain data required in it, especially the exact specification of the goods, order date, name surname of the consumer, address of the consumer, signature of the consumer, method the seller should return the already received fulfillment, especially bank account number and/or postal address, and the date. By withdrawing from the purchase contract the buyer is obliged to deliver to the seller the goods, together with accessories, including the documentation, proof of payment, etc., and if possible in original package, to the address 50 ARCHES, Zvolenská 1, 962 31 Sliač. If based on withdrawing from the contract the buyer is sending the goods together with accessories, including the documentation, manual, proof of payment, etc. (hereinafter referred to as “goods”) to the address based previous sentence using Slovak Post, a. s., he/she can do so only using the service called “Package to address”. Goods sent by the buyer using the service called “Package to a post office” and money on delivery are not taken by the seller.
10.6. After withdrawing from the contract the seller returns to the buyer all payments the buyer provably paid in relation to closing the contract, especially the purchase price, including the costs for the delivery of the goods. However the seller is not obliged to cover additional costs of the buyer, if the buyer chose a different delivery method than the cheapest common delivery method offered by the seller. Additional costs represent the difference between the delivery costs, the buyer chose and costs for the cheapest common delivery method offered by the seller. Payments will be returned to the buyer within 14 days after the day, the seller will be delivered the notification of the buyer about withdrawal from the purchase contract. The payment will be done in the same method, the buyer chose for payment to the seller, unless the seller stated a different payment method in the form for withdrawal from the contract, without charging any additional fees.
10.7. The seller is not obliged to return to the buyer all payments based on Article 10.8. of these General Terms and Conditions before the goods is delivered from the buyer. The payment for the purchased goods will thus be paid to the buyer after receiving the returned goods back at the address listed in article 10.5. of these General Terms and Conditions, or after submitting a document proving the shipment of goods, based on what happens first.
10.8. In case the buyer withdraws from the contract based on Article 10.2. of these General Terms and Conditions and delivers the goods to the seller, which are not used and are damaged or incomplete or the value of the goods in subject is reduced due to such handling of the goods, which is above the framework of handling necessary to ensure features and functionality of the goods, the seller is entitled to damage compensation from the buyer, in the amount of the repair of the goods, or bringing the goods back to its original condition, or the seller has the right to demand from the consumer the payment of the decreased value of the goods.
10.9. The buyer is obliged to send back or hand over the goods to the seller, within 14 days after withdrawing from the contract, together with accessories, including documentation, manual, proof of payment, etc., and if possible in original package.
10.10. When withdrawing from the contract, the buyer bears direct costs for returning the goods to the seller or a person designated by the seller to take the goods. Direct costs related to the return of the goods cannot be adequately calculated upfront. The estimated shipment costs are based on available information about the size, weight of the goods, travel distance, including the costs, for which the carrier chosen by the buyer provides its services, and can range from 3,- EUROS to 100,- EUROS.
10.11. If withdrawing from the contract, the buyer bears also direct costs to return the goods, which due to their nature cannot be returned using the post service. Direct costs related to returning the goods cannot be adequately calculated upfront. The estimated shipment costs are based on available information about the size, weight of the goods, travel distance, including the costs, for which the carrier chosen by the buyer provides its services, and can range from 3,- EUROS to 100,- EUROS.
10.12. In case the buyer does not meet any of his/her obligations listed in articles 10.4. and 10.5. of these General Terms and Conditions, withdrawal from the contract is not valid and effect, and the seller is not obliged to return all proven payments based on article 10.8. of these General Terms and Conditions to the buyer, and he is also entitled to cover the costs related to sending the goods back to the buyer.
11.1. The seller reserves the right to change these General Terms and Conditions. The obligation of a written notice of change of these General Terms and Conditions is met by placing them on the Internet webpage of the electronic shop of the seller.
11.2. In case the purchase contract is closed in written form, any change of it must be made in written form.
11.3. In case of doubt the contractual parties agreed that the duration of use is considered the period from the delivery of the goods to the buyer (including the delivery day), based on article 5.7. of these General Terms and Conditions until the return day of the goods to the seller, or until handing the goods over to the carrier for the purpose of its transportation to the seller.
11.4. The contractual parties agreed that communication between them will be especially in the form of E=mail messages.
11.5. Relationships not governed by these General Terms and Conditions are the subject of applicable provisions of the Civil Code, Act No. 22/2004 C. on Electronic trade and on the amendment of the Act No. 128/2002 C. on State control of internal market in matters of consumer protection and on the amendment of Act No. 284/2002 C. as amended, Act No. 250/2007 C. on the Protection of the consumer as amended, and on the amendment of the Act of the Slovak National Council No. 372/1990 C. on Misdemeanors as amended, and on Act No. 102/20154 C. on the distance contract or contract closed outside the business premises of the seller as amended.
11.6. These General Terms and Conditions enter force against the buyer by sending an electronic order by the buyer.
11.7. By sending an electronic order the buyer confirms that he/she read these General Terms and Conditions and agrees with them in full.

References: § 18
 § 622
 § 623
 § 622
 § 623
 § 2
 § 3