Source: http://www.poferries.com/en/terms-and-conditions
Timestamp: 2019-04-22 04:42:54+00:00

Document:
i. The following definitions apply to the Terms of Business.
“Irish Sea routes” means sailings between Larne and Cairnryan and Liverpool/Dublin or any other routes that may be operated by us across or around the Irish Sea.
“North Sea routes” means sailings between Hull and Rotterdam/Zeebrugge or any other routes that may be operated by us across or around the North Sea.
"Short Sea routes" means sailings between Dover and Calais or any other routes operated by us across or around the English Channel.
"Restricted Duration" or “Limited Duration” means bookings where your outward and return journeys must be completed within a given period of time i.e. any durations other than standard single and standard return.
"Total Fare" means the full price paid excluding any amounts for rail.
ii. Your contract is with either (a) P&O Short Sea Ferries Limited, if you are sailing on a Short Sea route; (b) P&O European Ferries (Irish Sea) Limited, if you are sailing on an Irish Sea route; or (c) P&O North Sea Ferries Limited, if you are sailing on a North Sea route. References to "we", "us" and "our" are to the relevant company (trading as P&O Ferries or P&O Irish Sea, as applicable), including where appropriate our employees, agents, independent contractors, sub-contractors (including stevedores) and port authorities who shall all have the benefit of the defences and limitations provided by these Terms of Business.
iii. Your contract with us shall take effect from the time that we confirm your booking with us by way of your booking reference. Bookings are not transferable unless otherwise mentioned.
iv.	By making a booking with us, you accept that these Terms of Business apply both to you and to all persons on whose behalf your booking is also made and you thereby confirm that you have the necessary authority of such persons to do so on their behalf.
b) Regulation (EC) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 on the rights of passengers when travelling by sea and inland waterway (“Passenger Rights Regulation”).
A copy of the Athens Convention and the Passenger Rights Regulation are available upon request.
vi.	In some circumstances it may be necessary for you to travel with another carrier. In those circumstances, these Terms of Business will still apply.
vii. Where you travel with us on a booking made with another carrier, our Terms of Business will apply.
viii. Your contract with us is governed by English law and the English courts shall have non-exclusive jurisdiction over any dispute with us.
ix.	Where your booking includes travel by road or rail, then that part of your journey will be subject to any relevant terms and conditions of the particular carrier concerned and to applicable international conventions. Further details can be obtained on request from the relevant operator.
x. All products and services described in our brochures, whether in printed or electronic form, are subject to availability at the time of booking. Sailing schedules and vessel disposition are subject to change. Sailings may be restricted over Christmas and New Year.
xi. On board facilities may vary depending on route, vessel, dates and times of travel. Transport of foot passengers is not permitted on certain sailings and services.
xii. From time to time, in particular but not restricted to special offers, additional terms and conditions will be applicable. These will be deemed to form part of these Terms of Business.
xiii. For security reasons, enquiries or modifications in respect of your booking will only be dealt with upon completion of security questions when made via our Contact Centre. Online amendments will be via secure access to your account.
xiv. "My Account”: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the ”My Account” area of the website.
You must not use any P&O Ferries website: (a) in any way that causes, or is likely to cause, any P&O Ferries website, or any access to it to be interrupted, damaged or impaired in any way, or (b) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (c) to cause annoyance, inconvenience or anxiety.
We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Terms of Business or any other applicable terms and conditions, guidelines or policies.
xv. Travel confirmations and information regarding service disruptions may be sent to the email address you have provided us with or via SMS.
i.	Vehicles and trailers/caravans in excess of 6m long and/or 1.80m high must be declared at the time of booking, including where appropriate the addition of roof racks, cycles etc. Supplements may apply to such vehicles.For the avoidance of doubt, vans are defined as vehicles built for commercial purpose with either (part of) the rear panelled and/or a load carrying space. Vans should be declared as such at time of booking. Car-derived vans are defined as vans derived from passenger cars with part of the rear panelled and can be booked as cars according to their dimensions. Minibuses are defined as vehicles with between 9 to 16 seats in addition to the driver’s seat. Refer to paragraph 3vi if commercial goods are being carried. Failure to advise P&O Ferries of accurate vehicle type and dimensions in advance of travel may affect our ability to carry your vehicle and may result in a supplement being charged or even refusal of travel.
ii.	A booking with 10 or more passengers (including drivers and children of any age) must be made as a Group booking and is subject to the Conditions of Group Travel, copies of which are available on line at www.poferries.com, as well as these Terms of Business.
iii. Should you require written confirmation of your booking you must request it at the time of booking and a fee may be charged.
iv.	Boarding cards will be available at the port of departure on the day of travel by quoting your booking reference.
Payment fees may apply to certain payment methods. For security reasons, you may be asked to show the credit/debit card used at time of booking, when checking in at the port. Failure to do so could result in travel being refused.
vi.	P&O Ferries Holdings Limited is the processing agent for all payments made pursuant to this contract.
vii. Online bookings do not incur a booking fee. Bookings made by phone or at the port incur a £5 fee per booking.
viii. Bookings made on the day of departure may be subject to the payment of a supplement. Details of this supplement are available at the time of booking.
ix.	Where we consider that it is necessary, we can require that a disabled person or person with reduced mobility be accompanied by another person who is capable of providing assistance. Such accompanying person shall be carried free of charge.
If any payment is not made by the due date, we will be entitled to cancel your booking without notice to you.
i.	All fares offered by P&O Ferries are available only to residents of the country in which they are issued.
ii.	Subject to the provisions of paragraph 3iv, fares are only guaranteed once your booking has been confirmed to you by way of a booking reference.
iii. You are not entitled to any refund as a result of currency fluctuations between the date our fares were published and the date of your departure.
iv.	In the event of an increase in general operating costs, we reserve the right to make a surcharge at the time of booking. In addition, a surcharge may be made as a result of any increase in costs between the date of booking and the date of travel. This may be applied to all passenger and/or vehicle bookings, and will be collected prior to your outward journey. A reduction or a removal of a surcharge will affect only new bookings made from the date of change.
v. For the Irish Sea, senior citizen fares are available on foot passenger fares only and on production of proof of entitlement for over 60’s.
vi.	Vans up to and including 7m in length and/or vehicles towing a trailer/caravan carrying commercial goods of non-hazardous classification can be booked online or via the Contact Centre at tourist rates. However VAT will be calculated for the whole booking based on the rate applicable at time of booking or amendment in the country of the port of departure of the outward journey. Note that commercial goods must be declared at time of booking, prior to outward travel, as they cannot be added or removed from a part or fully travelled booking.
vii.	All customers travelling with commercial goods of non-hazardous classification as defined under clause 3vi must also comply with our Freight Terms of Business available on our freight website.
viii. The following vehicles are excluded from Tourist fares and are subject to Freight rates, and the Freight Terms of Business. Please contact freightsales.dover@poferries.com for further information regarding Freight rates and how to book.
e) for Irish Sea routes all vehicles constructed for commercial use transporting vehicles for sporting events.
ix. Children under the age of 4 may travel free of charge, but must be included as passengers when you make the booking. Charges may apply to children under the age of 4 on our minicruise programme.
x.	In order to maintain our high standards of service and to assist with staff training, telephone calls are monitored and may be recorded as specified by Ofcom.
xi.	Once we have obtained your permission, we may from time to time pass your name and address to other companies who we believe offer products which you may be interested in.
xii.	Within the UK, calls made to P&O Ferries on 0871 numbers are charged at 12p per minute plus your telephone company's access charge. Calls from mobiles will be higher.
i.	Changes in the route, date, time, passenger numbers or vehicle types for non-promotional fares are subject to availability and will result in the difference in price between the original price and the fare applicable on the day you make the amendment being charged (a “Re-price”) and an amendment fee as set out in the table in 4ii below. Amendments to a part-travelled restricted / limited duration booking that result in the duration being exceeded, will also incur a duration adjustment fee of £40.
^^ If you fail to notify us in advance of travel and arrive at the port more than 99hrs after your booked sailing, the applicable portion of your ticket will be void and a new single journey ticket will need to be purchased.
** Meals are sold for everyone in the booked party and cannot be sold individually.
^^^ Space is subject to availability at time of travel.
iii. An amendment that causes a duration change may affect prices on both legs of the journey. In addition, an amendment fee will be charged if either leg is a saver ticket.
iv.	Once a booking has been made and a reference number issued, the ticket type (e.g. Saver, Standard, Standard Flexi, Fully Flexi, Premier or Premier Plus) cannot be changed.
vi.	Cancellation charges are invoked when the whole booking is cancelled (i.e. both outward and return portions of the trip) and are a percentage of the total fare.
c) unused portions of bookings, where the booking is of restricted / limited duration. This includes any extras added onto the booking such as priority loading, Club lounge, cabin upgrades, meals, Wi-Fi, coach transfers, etc.
e) cancellations made on the intended day of departure if such cancellations are made online. Refunds for such bookings may only be processed via our Contact Centre.
i. We can only guarantee availability including that of passengers, vehicle and extras, on your booked departure dates and times. Additional surcharges may apply for travel at other times. Refunds will be subject to ticket type.
ii.	Unless otherwise stated all cross-route, cross-tariff and cross-year return bookings are charged at the sum of the two appropriate singles.
iii. Where fares of a Restricted / Limited Duration are offered they are valid for the appropriate number of days from the day of arrival at your destination port to the day of your return journey. Cross-route bookings of a specific duration will only apply where such fares are available on both of the routes. Any variation of this will be included in the appropriate promotional material.
iv.	Trailers and caravans included on only one leg of a return booking will be charged the appropriate single fare.
v.	All bookings of Restricted / Limited Duration are only valid where the outward and return journeys are completed within the specified period of time, using the same operator. If you fail to travel on the outward part of your booking then the whole booking will be cancelled including the return crossing.
vi.	We are required by law to record the names, age group and gender of all passengers, together with (for the purposes of an emergency) details of any special care or assistance needs. Failure to provide this information will result in permission to board being refused. You should note that if the required information is not provided earlier than the day of travel, your journey could be subject to delay and there will be a charge of £10 for each amendment to personal details, such as names, of the travelling passengers made at check-in.
vii. Any trailer/vehicle carrying livestock between Cairnryan and Larne will be subject to a £20 supplement each way. Livestock cannot be carried on fast craft sailings.
viii. No Luggage is permitted on day trips.
ix.	Any assistance that is provided to motorists for broken down vehicles will incur a fee to reflect the reasonable costs we have incurred in providing such assistance. Vehicles being repatriated on a recovery vehicle will be charged in accordance with our standard rates for freight vehicles.
i.	We will seek to provide you, your luggage and vehicle with the journey as booked although ferries, sailing times/dates and destinations may be affected by weather conditions, port closures, industrial disputes or changed by other operational requirements.
Once checked-in, if we cannot provide the anticipated service within 90 minutes of your scheduled departure time we will try to arrange a suitable alternative ferry crossing, provided that alternative travel is available and can be reasonably supplied. We will refund the Total P&O Ferries Fare of the affected inbound and/or outbound crossing if we cannot ship you at all with us or arrange a suitable alternative ferry crossing, or if you do not wish to take any alternative journey offered by us. If your departure is delayed and your journey will no longer serve any purpose, having regard to your original travel plan, a refund of the full ticket price shall be considered upon submission of reasonable supporting evidence.
ii.	Where we do not anticipate a delay but after embarkation has completed the ferry service is then delayed in departure for more than 90 minutes, it will not always be possible to then disembark with a vehicle. In this case, it may be necessary for you to continue your journey.
i.	The provisions set out in this clause detail your rights with respect to delays and cancellations pursuant to the EU Passenger Rights Regulation 2010, as may be amended from time to time. These provisions do not apply to tickets where no time of departure is specified or delays or cancellations that are caused by severe weather conditions.
a) Reimbursement for up to three nights’ accommodation (limited to €80 per person per night, or per room (whichever is the lesser)) and transport between the port and the accommodation, on submission of applicable receipts or, if using your own vehicle, in accordance with the current P&O Ferries mileage policy.
b) Free transport between your home and the port, limited to a maximum of €20 per person or per car (whichever is the lesser), on submission of applicable receipts or, if using your own vehicle, in accordance with the current P&O Ferries mileage policy.
you shall be entitled to compensation equal to 25% of your ticket price for the affected portion of your journey. If the delay exceeds double the time set out above, you shall be entitled to compensation equal to 50% of your ticket price for the affected portion of your journey. The provisions of this sub-clause do not apply to delays or cancellations that are caused by unavoidable extraordinary circumstances, such as natural disasters, sea search and rescue, port closures or industrial disputes.
iv.	Compensation shall be paid within one month after submission of a valid request in the form of vouchers, unless you request payment in cash. Compensation shall not be paid for any claims under €6 or its sterling equivalent. Vouchers issued as compensation are non-transferable and may not be resold or bartered.
i.	Photographic travel documentation for each individual passenger (including children and infants), valid beyond the date of return, is required for all trips to and from the United Kingdom. Photographic identification must be carried and shown when required for all trips between Dublin and Liverpool. On our service to and from Dublin and on that service only, birth certificates will be accepted as proof of ID for children under the age of 16. It is your responsibility to ensure that you have all documentation needed to comply with the requirements of immigration, customs, health and other relevant regulations. We reserve the right to check and record details of such documentation and to refuse you permission to board if such documentation is not produced to our satisfaction. You will be required to reimburse us in full for any fines, repatriation or other removal costs, detention costs and all related expenses, which we may bear or incur by reason of your failure to produce such documentation to the relevant authorities. Children under 16 must be accompanied by a responsible adult i.e. over 18 years of age, whilst children of 16-17 may travel unaccompanied only with written authority from a parent or guardian to do so. The absence of such authority will lead to the refusal of embarkation.
ii. It is your responsibility to check-in by the time specified.
Short Sea routes: check in closes 45 minutes before departure time for all categories of traffic other than foot passengers, motorcycles, if you have requested special assistance or if you are travelling with pets, where closure is 60 minutes before departure.
North Sea routes: check in closes 90 minutes before departure for all traffic other than that with priority boarding travelling from Rotterdam to Hull, where closure is 120 minutes before departure.
Larne/Cairnryan: check in closes 30 minutes prior to the scheduled time of departure for all categories of traffic other than foot passengers or if you are travelling with pets, where closure is 45 minutes before departure and if you have requested special assistance, where closure is 60 minutes before departure.
Please note: Sailings may depart up to 15 minutes before scheduled departure times.
iii. If you arrive later than this, on Short Sea and Irish Sea routes, you may not be allowed to board and whilst we will make every effort to arrange for you to travel on a later sailing, we reserve the right to make a surcharge in these circumstances in accordance with paragraph 5v above. On North Sea routes, missing the latest check-in time, without prior notification to our Contact Centre, will result in your booked sailing being cancelled, and will require the purchase of a new ticket for that portion of your journey if necessary. Where Priority has been booked, failure to have checked in by the specified time will prevent priority loading. No refund will be made.
iv. For legal requirements and general information about driving abroad, please contact your motoring organisation.
vi.	You are advised to take out your own health insurance, as cover under national schemes is not always comprehensive.
vii. Medical services are not always available on board. If you travel with a pre-diagnosed condition then travel is entirely at your own risk and you should obtain advice from your own doctor before travelling.
viii. If you are a person with a disability or if you have reduced mobility, you are requested to notify us at the time of booking or at least 48 hours prior to your departure if you require any assistance, have any special needs with respect to seating or accommodation or need to bring medical equipment on board. Our vessels operating between Liverpool and Dublin are freight ships. These vessels do not have lifts to the passenger areas and therefore may not be suitable for passengers with limited mobility. Please phone our Contact Centre for further information.
ix.	On North Sea routes women who are more than 28 weeks pregnant should consult their doctor before travelling and will be required to provide a medical certificate / letter issued by competent care authority, covering both the outward and return journey dates, prior to travel. If the medical certificate / letter issued by competent care authority only covers the outward journey date, then a second medical certificate will need to be obtained prior to and for the return journey. Failure to do so will result in embarkation being refused. Travel will not be permitted where women are more than 34 weeks pregnant.
On Short Sea and Irish Sea routes a medical certificate / letter issued by competent care authority will be required for women who are more than 38 weeks pregnant. For the avoidance of doubt, note that for all routes, the stage of pregnancy previously stated refers to the stage reached at time of travel and not at time of booking. The medical certificate / letter issued by competent care authority is required to confirm fitness to travel. A maternity certificate will not be accepted in its stead. In special circumstances we reserve the right to refuse carriage or request a medical certificate / letter issued by competent care authority at any stage of pregnancy. You should be aware that we will not be able to supply any seasickness remedies.
x.	If, in our opinion, you are suffering from any medical condition that may endanger the health or safety of any other persons on board then we reserve the right to refuse to allow you embark or require that you disembark.
If you are travelling with a pet this must be declared at the time of booking and in advance of travel. Arrangements for pets on board and check-in times vary by route and will be advised at the time of booking. Pets (excluding guide dogs) will not be allowed in the passenger areas of the ship. It is your responsibility to provide all necessary documents and make all arrangements, including where necessary quarantine, to satisfy all legal requirements. Failure to do so will prevent your pet from being permitted to travel.
In some cases the carriage of animals will require the payment of freight tariffs. Access to your pet during the crossing is at the discretion of the ships' officers.
i.	Accommodation, including Club Lounge access, can only be guaranteed when travelling on a pre-booked sailing. Access to accommodation on an alternative sailing will be dependent on space being available and facilities being open.
ii.	Where cabin accommodation is compulsory, you will be advised at the time of booking and this must be included in your booking.
iii. Where cabins are booked on overnight crossings, all passengers, including infants, will require a berth or cot. Only babies less than 24 months old are allowed to sleep in a separate baby cot. Please bring your own travel cot. Note that cots will only fit in certain cabins.
iv.	Some cabins feature bunks with upper and lower berths and may be unsuitable for passengers with limited mobility. Please state your needs clearly at the time of booking.
v. For passengers travelling on a MiniCruise we cannot guarantee the same cabin for both legs of the journey.
vi.	If a cabin is booked where the number of occupants is less than it is designed for, the full price will be charged. In special circumstances, we reserve the right to re-allocate under-occupied cabins.
vii. On our Liverpool & Dublin overnight sailings, when accommodation is mandatory, all cabins must be fully occupied, which may result in you sharing a cabin with someone of the same gender.
viii. Cooking in cabins and use of domestic appliances such as irons is not permitted.
i.	Smoking or vaping (e-cigarette) is not permitted within any passenger area within our ships. Outside designated smoking areas are provided. No smoking nor vaping is allowed in cabins or on the vehicle decks.
It is an offence to obstruct or disconnect any fire / smoke alarms on any P&O Ferries vessel.
ii.	No alcohol may be brought on board for consumption on your crossing. We reserve the right, at our discretion, to confiscate without compensation any alcohol believed to be for this purpose. Alcohol may only be consumed on board that has been purchased from the onboard bars or restaurants. We reserve the right to confiscate any other alcohol being consumed on board (including alcohol purchased from the on board shops), without compensation.
i.	You must pay attention to and comply with all regulations and notices relating to the safety and security of our ship, her crew and passengers, the terminal facilities and to immigration requirements and regulations. For these reasons, you must be prepared to allow on request a search of your person, vehicle or luggage by any authorised person and to answer any questions. If you do not agree to any such request, you will not be allowed to travel; in that event, we will refund your money but we shall otherwise have no other liability to you.
ii.	You are expected at all times to conduct yourself in a manner, which respects the health, comfort and safety of all other persons on board. You are also expected to comply with any reasonable request made by a member of our staff. If you do not, or if in our opinion your conduct is likely to give cause for concern, we reserve the right to refuse to allow you to embark or require that you disembark and/or leave the terminal facilities. Under such circumstances we will not refund any money that you have paid for the relevant journey and shall have no liability to you as a result of the cancellation of your travel.
iii. We will accept vehicles powered by any fuel type, provided the vehicle has been designed, built and certified for road use by the principal manufacturer.
v.	Motorcycles should be secured by their owners to their own satisfaction, using the materials provided by onboard staff.
vi.	You must switch off any coach heaters powered by diesel fuel or liquid petroleum gas when on vehicle decks.
vii. A maximum of 3 cylinders of butane/propane (the combined weight of which must not exceed 47 kg) is allowed for lighting, cooking or heating purposes only. All cylinders must be adequately secured against movement of the ship with the supply shut off at the cylinders during the voyage. Leaking and inadequately secured or connected cylinders will be refused shipment. Any gas cylinders to be carried must be declared at the time of booking. Partially full or empty cylinders will be treated as if they are full. A maximum of 6 cylinders of medical oxygen for personal use may be carried, provided a letter from the user's doctor is provided stating that they require medical oxygen.
viii. The carriage of dangerous substances (such as, but not restricted to: butane, propane, helium, GPL, fuel, extinguisher, diving equipment, medical oxygen, aerosols, etc.) for non-commercial purpose is regulated by IMDG (International Maritime Dangerous Goods) regulations and is subject to compliance with Marine Guidance Notes published by the Maritime and Coastguard Agency. It is your responsibility to comply with these regulations and to not carry larger quantities than allowed.
ix.	Access to the vehicle deck is forbidden during the crossing. It is therefore important that you take everything you need on the passenger decks with you - especially your car keys, boarding card and passports. On Short Sea routes, vehicle passengers are only allowed to take one item of hand luggage per person onto the passenger decks.
x. If you leave any of your property with us after your journey, we may sell it after a reasonable period of time.
xi.	If, for any reason (other than fault on our part), you, your luggage and/or your vehicle are not disembarked at the end of your journey, you and/or they may be returned at our discretion to the port of departure, or taken to another port and we will be entitled to charge you the appropriate fare.
xii. Parents/Guardians/Group Leaders should not permit children to run around the ship or use lifts if unaccompanied.
xiii. The children's play areas are closed on all over night crossings and in adverse weather. Opening times are available from our onboard Reception. Supervision of children is not provided in the children’s play areas. Parents are required to supervise their children at all times.
xiv. To assist consumers in making an informed menu choice, P&O Ferries maintains ingredient information for all foods offered, including information relating to the presence of food allergens. If you wish to view the food allergen information for any of our menu choices, please speak to a member of our crew who will be happy to assist.
i.	Any passenger wishing to travel with firearms, airguns, rifles (including replicas), swords, knives, folding pocket knives with more than 3 inches blade, crossbows and arrows and ammunition must phone our Contact Centre to obtain a firearm registration form. Any required licences must be carried for all such items. Foot passengers are not permitted to carry such items.
ii.	It is your responsibility to fulfil any customs regulations, criteria or law with respect to the carriage of any firearms, airguns or ammunition. Please note that you will need a European Firearms Pass to take firearms into EU states.
iii. 1000 cartridges of UN Class 1.4 S may be carried per vehicle, provided that they are still in the original manufacturer's packaging.
iv.	You may carry inflammable substances only in limited quantities and in accordance with our instructions and permission. No explosives may be carried.
v. Under IMDG (International Maritime Dangerous Goods) regulations, the carriage of Black Powder through UK passenger ports is not permitted. The carriage of Black Powder into freight only ports (for our routes, Tilbury or Teesport) is permitted subject to the fulfilment of the requirements set out above.
We reserve the right to claim from you, either by invoice or by deduction from your debit/credit card, for any damage sustained to our property due to any malicious, willful or negligent damage caused by you or any other person travelling as part of your booking.
i.	Athens Convention. You are advised that the provisions of the Convention relating to the Carriage of Passengers and Luggage by Sea 1974 as in force under English law ("the Athens Convention") may be applicable. In most cases, this limits our liability for death or personal injury or loss of or damage to luggage (including a vehicle) and makes special provision for valuables.
ii.	The Athens Convention presumes that we have delivered your luggage undamaged unless you give us written notice.
b) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or re-delivery, or from the time when such re-delivery should have taken place.
You are not, however, required to give us written notice where we have undertaken a joint inspection of your baggage with you.
iii. Valuables. We will not be liable for loss of or damage to cash, negotiable securities, gold, silverware, jewellery, ornaments, works of art or any other valuables unless you deposit them with us on board the ship specifically for the purposes of safe-keeping.
c)	any unusual or unforeseeable circumstances outside our control where the consequences could not have been avoidable even with the exercise of all due care by us.
v.	From time to time sailing schedules may be interrupted or changed and crossing times extended due to adverse weather conditions or other operational circumstances beyond our control. We cannot accept liability for any costs or inconvenience caused by such delays, other than as set out in paragraph 6 above. In these circumstances we will do our best to advise you of any delays.
vi.	We cannot accept liability for any costs or inconvenience caused by delays in your arrival at the port of departure, other than as set out in paragraph 6 above.
vii. The facilities available at each of the ports that we operate from vary.
i.	If you have any questions or require any further information, please contact the P&O Ferries Care team. Please also see the FAQs that are on our website.
ii.	If you have any concerns about the services provided by us, you should bring it to the immediate attention of our representative at the time. If your concern still cannot be resolved, you may make a complaint in writing within two months of the date of travel, addressed to P&O Ferries Care team.
The content of this document or any other printed or electronic matter must not be reproduced in whole or part without the prior written consent of P&O Ferries.
Information and contents within are correct at the time of publication.

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