Source: http://thestoremilano.com/en/customer-care/shipping
Timestamp: 2019-04-24 14:58:50+00:00

Document:
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For information on shipping, returns and our policies we can also consult the dedicated pages.
8.1 The delivery is a service against remuneration. Delivery charges are at the expense of the user, except where otherwise indicated during the purchase procedure and/or in other part of the Site. The delivery charges amount due by the user in relationship to specific order, is expressly and separately indicated (in Euro and inclusive of VAT) during purchase process, in the order summary, and, in any case, first that the user proceed at the transmission of the order. The indication of these cost will appear also in the section “Profile - My orders” of the Site and in order confirmation. For the delivery in a few zone may be request an additional cost. This cost will be purposely indicated during the purchase procedure and, anyway, before the conclusion of these, and also in order summary. The delivery terms will be purposely indicated during the purchase procedure and in order summary, and, any case, before that the user sends the order. Moreover the cost will be indicated in the order confirmation and in the section “Profile - My orders” of the Site. The terms and the cost of delivery are calculated taking into account, in addiction to the delivery zone, also the delivery method chosen from the user. In the case of omitted indication of specific terms of delivery, it will be done, in any case, within 30 days starting from the date of contract conclusion.
8.2 The delivery obligation is carry out through the transfer of material availability or anyway the control of the products to the user. It’s up to the user verify the condition of the product which was delivered / which he has withdrawn. It being understood that the risk of loss or damage of the products, because of not imputable at “The Store” is transfer to the user when the user, or third person designated by the user and a different carrier, takes materially in possession of the product, it’s recommended to the user to verify the number of the products received and that the packaging become intact, not damage, nor wet or anyway altered, also in the closure material and his being invited, in your interest, to indicate on the transport document of the carrier, possible anomaly, accepting the package with certain reservations. The delivery without reservation of the products, sure enough, does not permit at the user to take legal action towards the carrier, in case of loss or damage of the products, except where the loss or the damage of the products are due to malice or is serious fault of the carrier and except for the partial loss or damage unrecognizable at the moment of the delivery, provided that in this last case, the damage is denounced just notice and no longer 8 days after the delivery. In case that the packaging have evident signs of tampering or alteration, it’s recommended at the user to give prompt communication at the Client Service.
It is settled that, in any case, the implementation of the rule in the field of right of withdrawal and the legal guarantee of conformity.
8.3 The products purchase in the Site will be send and deliver at the address specified to the user during the order. The home delivery will be carried out, unless otherwise indication, through the carrier TNT or similar from Monday to Friday, during office hour (from 9:00am to 6:00pm), excluded national feast day. “The Store” reserves the right to use others carrier, without prejudice the respect of the delivery method chosen from the user and in delivery terms indicated. The delivery in Italy, San Marino and Vatican City are carried out through UPS carrier or TNT, whereas the shipping out this areas are carried out through UPS or DHL carrier. Possible custom duty and import tax are always at the expense of the customer not being these predictable in advance and these vary in according to the destination place.
8.4 At the moment of the delivering of the products to the carrier, will be send to the user an e-mail of shipping confirmation in which will indicated the number of tracking through which he can verify the status of the shipping. Aforementioned e-mail will contain also the indication related at the procedure of delivery, at the deadline of pick up in case of missing delivery due to absence of addressee and at the consequences of missing delivery in indicate terms.
8.5 The user notes that the pick up of the product is only his precise obligation resulting to the purchase contract. In case of missing delivery due to the absence of addressee at the specified address in the order form, the carrier leaving a postcard to certificate the delivery attempt (c.d. transfer note). On the postcard will be indicated the phone number that the user’ll have to contact to ask that the carrier carries out the second attempt of delivery. After two attempts of delivery unsuccessful, the package will go in “warehousing”.As soon as the package will go in “warehousing”, the client service contact the user in order to unlock the warehousing and ensure that the package be delivered to him as soon as possible. If necessary, the Client Service can agree with the user the change of delivery address. In case that also the delivery attempt after at the contact with Client Service is unsuccessful or in case that the user does not respond at the contact of Client Service, the package will be send back at “ The Store” and the user will be advised of this circumstance via e-mail. The user notes that, past thirty (30) days since the package are send back to “The Store”, the contract can consider resolved and the purchase order cancelled in accordance with the Art. 1456 of Civil Code. Resolved the contract, “The Store” shall proceed at the total amount due refund, if already paid from the user, deducted delivery cost of the product unsuccessful, and also the return cost to “The Store” and any other possible cost in which “The Store” ongoing because of missed deliver caused by the absence of addressee. The resolution of the contract and the amount of refund will be communicated at the user via e-mail. The amount of refund will be credited on the mean or the payment solution utilized from the user for the purchase.
Possible delay for the credit may depend on banking institute, from the type of credit card or from the type of payment solution used. In any case, value data will be the same of the debit. In the event that, before the progress of thirty days mentioned above, the user ask to received again the purchase product, “The Store” will proceed at the new delivery, upon charge of the cost of the same, the cost of return of the product to “The Store” and the cost of custody.
A) “The Store” refused expressly of deliver the products.
B) The respect of the deliver term indicated during purchase procedure and in order confirmation must consider essential, taking in account all the circumstances that have accompanied the conclusion of the contract.
C) The user has informed “The Store” before contract conclusion, that the deliver within or in a determinate date is essential. In the exclusive case, the user, is not receives the products in a delivery term indicated during the purchase procedure and in the order confirmation, is legitimated to resolve immediately the contract, without prejudice to damage refund right (Contract Resolution in Exclusive Case).
The indication of additional term ex Art. 61, III, Code of Consumption and the communication of contract resolution ex Art. 61, III clause, Code of Consumption or Contract Resolution in Exclusive Case shall be communicated from the user to “The Store” at the address that follow at the Art. 16.
In the event of contract resolution ex Art. 61, III clause, Code of Consumption or Contract Resolution in Exclusive Case, “The Store” will refund at the user the Total amount due without undeserved delay.
8.7 In all case mentioned at the Art. 8.6 which precedes, where is owned a refund at the user, the amount of refund will be communicated at the user via e-mail. The amount of refund will be credited on the mean or the payment solution utilized from the user for the purchase.
Possible delay for the credit may depend on banking institute, from the type of credit card or from the type of payment solution used. In any case, value data will be the same of the debit.
The estimated date for the delivery of product.
Delivery date of purchased product/s make reference to individual carrier of TNT, UPS and DHL.
To have more informations click on following Link that will be calculate after the confirmation of purchase order and after payment.

References: Art. 1456
 Art. 61
 Art. 61
 Art. 16
 Art. 61
 Art. 8