Source: http://f22-preview.atspace.me/sony-e-62-10.atspace.cc/
Timestamp: 2019-04-24 15:46:10+00:00

Document:
(Temporary) solution of the problem E:62:10 What to do ?
- Suddenly, even if the device has been cured and stored without being used, a flashing error message " E:62:10 " appears immediately after the device is turned on, and continues to flash continuously on the display screen during the entire period of use. The meaning of the error message can be found here : it is a generic error with the stabilization system.
Then the stabilizer of the device no longer works properly.
The high zoom pictures are blurry and even in the viewfinder there is a shake.
Removing the battery does not solve the problem.
Likewise, re-initializing the device via the " reset" menu provides no solution.
Installing the latest available firmware via the SONY support site (here in french, here in English) provides no solution.
A simple search for the error message on the Internet (google E:62:10 or Google Video or YouTube) shows quickly that this is a recurring problem that (very) many users are faced with, and that with several models of SONY cameras.
The forums are filled with similar messages in all languages, with endless lists of answers from desperate users who all share the same problem.
Amazon DE HX400V Tolles Teil, aber keine Sony mehr!
Amazon EN HX400V Do NOT buy!
Amazon IT HX400V Attenzione E 62:10 difettose di fabbrica!
CCM FR HX400V Message "E:62:10"
Community SONY de DE HX400V Was bedeutet das ?
DP Review EN HX300 Sony HX300 or Sony H X400?
DP Review EN HX400 HX400 - Parts Unavailable - Last of the HX's?
DP Review EN HX400V Error Message E:62:10----A Solution?
DP Review EN RX100 Sony RX100M3 - back from repair and same error!!
Fixya EN HX50V What does error code e:62:10 mean?
Fixya EN T10 T10 kept vibrating and show E:62:10?
Fixya EN T30 How to recover error E:62:10 on Sony DSC T30?
Fixya EN T70 Screen vibrates intermittantly. Also buzzing noise.
Fixya EN WX70 What is E:62:10 flashing code?
Gebruikershandleiding NL HX300 E:62:10 foutmelding op scherm camera. Wat te doen?
Gebruikershandleiding NL HX400V Foutcode E:62:10 verschijnt knipperend op het scherm.
JustAnswer EN HX400V What is E:62:10 on a Sony DSC:HX400V camera. 3-4 years!
Otvet.Mail RU HX300 The image stabilizer has failed. Error E: 62: 10. How to fix?
ReclameAQUI PR HX400V SONY PRODUTOS DESCARTÁVEIS?
Taringa SP HX300 E: 62: 10 SONY solucionado !!
Yahoo EN T50 What is E:62:10? someone please help.?
YouTube (1753x) EN HX300 Sony DSC-HX300 Error E:62:10 repair , ??????
YouTube (37x) EN Solution Message SONY " E 62 10 "
YouTube (533x) EN HX400V Sony HX 400V stabilisation problems?
How many people have the same problem E:62:10 ?
The list reproduced above contains more than 420 forums !!, each forum lists dozens of users with the same problem.
Here is the testimony of a user who bought 2 HX300 and 1 HX400V, all with the error E: 62: 10 ... and with confirmation from Sony that the stabilizer is the same (100% failure !).
Here a user who bought 2 HX400V...both with the same dreaded error code (100% failure !).
Here another user who bought 2 HX400V...both with the same dreaded error code (100% failure !).
Here a Sony repairer has identified a manufacturing defect but it is not recognized by Sony.
The problem is so well known that several companies have developed a service catalog specific for this business on the Internet !
A thousand consumers who complain can therefore represent up to several tens of thousands of consumers who have the same problem.
As shown in the table, the few YouTube videos listed above were viewed by more than 58,800 people in total.
Is E:62:10 a recurring problem ?
All models of cameras may suffer from punctual and / or isolated problems. In a normal situation, each user would normally experience different types of errors depending on their own situation, and statistically each type of error should therefore be in a more or less uniform distribution.
The list of possible errors is available here: about fifteen codes. Each of them should therefore present themselves in more or less 7% of cases.
The other error cases represent each an average of 3% of the reported cases, while the E:62:10 error alone accounts for almost 60% of the cases, which is almost 20 times the average frequency of the other codes.
The case of the company on Amazon quoted above is particularly interesting, because it represents statistically a sample : if we consider mathematically that, considering the number of similar devices produced by Sony, the choice of two successive devices is uncorrelated, if the probability of having a faulty device is p, the probability of successively having two faulty devices in the same sample will be p², and the probability of having successively n faulty devices in the same sample will be pn. Let's first consider that the failure rate is 5% = 0.05 (which is 1 faulty device on 20), then the probability that this company had to get 7 defective devices out of 12 is (0.05)7 = 0.00000000078125 is 1 chance out of 1,280,000,000 ...! not really credible ! The actual failure rate is therefore significantly higher. Conversely, assuming that they had a 1 in 2 chance of falling on such a defect rate, then this means that the failure rate is (0.5)1/7 = 0.90572 which is more than 90%. For 1 chance out of 4, this still represents (0.25)1/7 = 0.82033, which is more than 80%.
The number of cases presented above (see "How many people have the same problem?") with exactly the same symptoms clearly demonstrates thus a recurring problem.
This also shows that SONY has been made aware of this problem since at least 5 years.
Which models have the E:62:10 problem ?
As shown in the table above, many models of SONY cameras exhibit the same symptoms.
5. Push the on / off button to turn the device back on.
The camera automatically enters the zoom, but the message is no longer displayed ... and the stabilizer works perfectly !! even at maximum zoom!
Only the technical services of SONY know the real truth, but as shown below (see "Use of the technical support of SONY") the support services refuse to recognize the recurring problem E:62:10.
Some of the YouTube videos listed above show however the most probable cause of the structural defect : the electronical ribbon making the connection between the camera and the captors of the stabilizator on the lens, do experience micro-breaks after repetitive usage of the zoom. This seems to happen after several thousands extensions of the ribbon, which roughly corresponds for most users to the period of the legal warranty.
The replacement cost of this electronical ribbon is only a few euro's. It can easily be found on Internet : AliExpress, AliExpress, AliExpress, AliExpress, AliExpress, AliExpress, eBay, eBay, eBay, eBay, eBay, eBay, eBay, Amazon, Amazon, Amazon, Amazon, Joom, Sprzedajemy, Schneider,... and is clearly documented " to replace your cracked, old or damaged lens flex cable ".
However, it implies a complete dismount of the camera, not really possible for the average customer.
And most repair services find it easier to replace the complete lens barrel, which means a cost roughly equivalent to the purchase cost of a new device.
Speaking of planned obsolescence ?
When the problem is reported on one of the SONY communities (see list above), the advice provided is always to contact the technical support (here for USA, here for Canada, here for France, here for Belgium, here for Netherlands).
1. A first email returned by the technical support requests to provide the copy of the invoice.
As far as I'm concerned, I had mentioned in my original email that the guarantee had actually expired for a few weeks, but since I had kept the purchase invoice, I returned a copy by email.
If you no longer have this document, they will send you directly to a list of repair companies external to SONY, likely to support a quote and / or repair, naturally paid, and not supported or supported by the manufacturer .
After your e-mail, we are sorry to hear that you have had any inconvenience with your camera and we apologize for the feeling that this situation causes for you.
We take complaints about our products or the quality of our customer service very seriously.
Be assured that your file has been studied with the greatest attention.
After studying this one, I regret to inform you that we are not able to respond favorably to your request.
I inform you that this type of malfunction can occur during the life of the product and despite the very rigorous controls that are conducted in our factories on parts and appliances before their marketing, a breakdown does not question the reliability of the product.
Please accept, the expression of our distinguished feelings.
And you are then also referred to a list of repair companies external to SONY, likely to support a quote and / or repair, naturally paid, and not supported or supported by the manufacturer.
I initially thought that my application was actually studied before being rejected.
However, while continuing to read the forums, I was amazed to see that the email I received is identical, to the word, to that received by most users who followed the same path as me.
Communauté SONY KDL-40EX720 SONY BRAVIA en panne 28 mois!!!!!
Communauté SONY KDL-46W4710 Lignes brillantes sur un téléviseur BRAVIA KDL-46W4710 : durée de vie normale env. 2,5 ans !
Communauté SONY RDR-HXD870 je vis l'enfer avec mon enregistreur dvd de salon = 2 appareils foutus !!
I am responding to your inquiry regarding the malfunction of your camera.
You wish to know the warranty conditions applied by Sony.
I am following up on your request regarding the repair of your camera.
I thank you for noting that the studies done by Sony are based on the date of purchase of your product, the Sony manufacturer's warranty and the availability of spare parts.
It emerges from this exchange that the "study" performed by the technical support is limited to controlling the expiration of the warranty period ...!
However, it is essential to follow this procedure, because the manufacturer can not ignore the existence of a hidden defect when it is reported to him repeatedly by a large number of consumers, as indicated in the table reproduced above.
Note that jelegua indicates here that " Support must answer every one of our messages and even when they say that" After studying the file, I regret to inform you that we are not able to respond favorably to your request ", we must put a additional layer and repeat the request."
Thank you for noting that we are a remote technical support.
The only solution is to contact the repair center to repair your product.
I want to inform you that the proof of purchase is the only proof of the guarantee.
According to the terms and conditions, Sony can not guarantee the availability of spare parts for an out-of-warranty product.
If you decide to buy this type of device, then take into account the fact that you will have to depreciate the totality of its cost of purchase over the 2 years of legal warranty ... !!
Your legal rights reserved. Consumers have legal (statutory) rights under applicable national laws relating to the sale of consumer products. This guarantee does not affect statutory rights you may have nor those rights that cannot be excluded or limited; nor rights against the person from whom you purchased the product. You may assert any rights you have at your sole discretion.
2) The warranty against hidden defects is included in the United Nations Convention on Contracts for the International Sale of Goods. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is an international treaty proposing international sales contract law, which has been ratified by 89 countries, accounting for more than three-quarters of international trade. The Convention was signed in Vienna on April 11, 1980, and is sometimes called the Vienna Convention.
The seller must guarantee the type, quantity, packaging and other elements stipulated in the contract (when this is not provided for in the contract, this must be in accordance with the usual practice); the thing must be free from any right of which the buyer would not be aware.
Consult here the list of countries that have ratified the Vienna Convention.
In France (thanks to Chouetalors for the text and for the references), " the DGCCRF (Directorate General for Competition, Consumer Affairs and Fraud Control) recommends to play, in the first place, the commercial guarantee that results from the contract with the seller or the manufacturer.
If it does not apply, it is the legal guarantee of conformity or the guarantee of hidden defects that must be implemented."
1) In Belgium, articles 1625 to 1707 of the civil code describe the terms of the warranty applicable to any sale.
Article1649 quater protects the consumer against "any lack of conformity which exists at the time of the delivery of the good and which appears within a period of two years from this one". At the end of this period, the seller is therefore not actually required to provide any support on the basis of Article 1649 quater.
Art. 1641. The seller is bound by the guarantee by reason of the hidden defects of the thing sold which renders it unsuitable for the use for which it is intended, or which diminish the use so much, that the buyer would not have acquired it, or would have given a lower price if he had known them.
Art. 1642. The seller is not held of the visible defects and for which the buyer was able to convince himself.
Art. 1643. He is liable for hidden defects, even though he would not have known them, unless, in this case, he has stipulated that he will not be obliged to any guarantee.
Art. 1644. In the case of articles 1641 and 1643, the buyer has the choice to return the thing and to be returned the price, or to keep the thing and to be returned part of the price, as it will be arbitrated by experts.
Art. 1645. If the seller knew the defects of the thing, he is held, in addition to the return of the price he has received, all damages and interest to the buyer.
Art. 1646. If the seller was ignorant of the defects of the thing, he will be held only to the restitution of the price, and to refund to the purchaser the expenses occasioned by the sale.
In this case, the recurring breakdown that occurs after the expiration of the warranty is not detectable by the buyer at the time of purchase.
The consequence on the photos taken, namely a general blur of all the shots, effectively renders the camera unsuitable for the intended use, so that a buyer would not have acquired it if he had known.
Art. 1649 § 5. The provisions in this chapter with regard to safeguarding against the hidden defects of the item sold apply after the two-year period referred to in § 1 has expired.
Article 1644 is therefore applicable, without limitation of time, and authorizes the buyer to be reimbursed the purchase price.
The many articles listed on the Internet above prove that in this case the manufacturer perfectly knows the existence of this recurring phenomenon. Article 1645 therefore also covers in this case the damages and interest to the buyer - for example during an expensive trip whose photos were ruined by this phenomenon.
In Quebec, the quality guarantee is provided for in sections 1726 to 1731 of the Civil Code of Québec.
1726. The seller is bound to guarantee to the buyer that the good and its accessories are, at the time of the sale, free from latent defects which render it unfit for the use for which it is intended or which so diminish its utility that the buyer would not have bought it, or would not have given so high a price, had he known it. He is, however, not obliged to guarantee the latent defect known to the buyer or the apparent defect; is apparent the vice that can be ascertained by a prudent and diligent buyer without the need to resort to an expert.
1727. When the good perishes by reason of a hidden defect which existed at the time of the sale, the loss falls to the seller, who is bound to the restitution of the price; if the loss results from a force majeure or is due to the fault of the buyer, the buyer must deduct, from the amount of his claim, the value of the property, in the state where it was at the time of the loss.
1728. If the seller knew the hidden defect or could not ignore it, he is obliged, in addition to the restitution of the price, to repair the damage suffered by the buyer.
1729. In the case of sale by a professional seller, the existence of a defect at the time of the sale is presumed, when the malfunction of the good or its deterioration occurs prematurely in relation to identical goods or of the same kind; this presumption is rejected if the defect is due to the improper use of the goods by the buyer.
1730. The seller is also responsible for the manufacturer, any person who distributes the goods under his name or as his property and any supplier of the goods, in particular the wholesaler and the importer.
1731. A sale made under judicial control does not give rise to any obligation of guarantee of quality of the property sold.
If your camera is (luckily) still covered by the period of legal warranty, ask immediately a repair or a replacement to SONY.
A. You agree to respect the statutory rights of the consumer in the context of a consumer sales contract as legally defined by the Civil Code, including articles 1641 to 1646 thereof.
B. You feel that you can refer to another legal text applicable in the context of a contract of sale to the consumer - in this case, please provide me detailed references.
C. As a multinational, you believe that the law does not apply to you and / or you consciously refuse to apply it.
2) Contact me if you want me to add a reference on this site and/or you receive any answer to the above question.
3) Get in touch with consumer associations and/or leave a message on the websites listed below.

References: Art. 1641

Art. 1642

Art. 1643

Art. 1644

Art. 1645

Art. 1646

Art. 1649
 § 5
 § 1