Source: https://www.drhauschka.de/en/data-protection/
Timestamp: 2019-04-22 08:01:02+00:00

Document:
We, WALA Heilmittel GmbH, are responsible for this online offer and as a teleservice provider we are obligated to inform you at the beginning of your visit to our online offer about the manner, scope and purpose of collecting and using personal data in a precise, transparent, understandable and easily accessible form in a clear and simple language. The contents of the notice shall be accessible to you at any moment. We shall therefore inform you which personal data are collected or used. Personal data are all the data that pertain to an identified or identifiable natural person.
We value greatly the security of your data and compliance with data protection regulations. The collection, processing and use of personal data are subject to provisions of the currently applicable European and national laws.
The meaning of the terms being used, such as “personal data” or “processing” may be found in Article 4 of the EU General Data Protection Regulation (GDPR).
Personal data of the user processed within the scope of this online offer include inventory data (e.g. name and address of customers and end users), contract data (e.g. utilised services, names of officers, payment information), usage data (e.g. visited websites of our online offer, interest in our products) and contact data (e.g. contact form entries).
“User” hereby comprises all categories of persons whose data are processed. These include, for example, our business partners, customers, end users, interested parties and other visitors of our online offer.
We warrant that we shall only collect, process, store and use your existing data in relation to the handling of your requests, posts or messages, as well as for internal purposes and for the provisions of services you requested and to provide content.
Transfer of data to third parties is carried out only in accordance with legal requirements. We forward user data to third parties only if this is required, for example, by contract or on the basis of legitimate interest in the cost-effective and efficient operation of our business activities.
If we employ subcontractors for the provision of our services, we shall take the required legal precautions as well as the corresponding technical and organisational measures to ensure the safety of personal data in accordance with the applicable legal regulations.
Third countries are those countries in which the GDPR is not a directly applicable law. This basically covers all countries outside the EU or the European Economic Area.
Data are transferred to a third country or an international organisation. It must be noted that there are relevant/corresponding warranties available and that you may exercise enforceable rights and effective legal remedies.
We adhere to the principles of data minimisation and data reduction. This means that we shall store the data you provided to us only so long as it takes to fulfil the above purposes or as required by various statutory storage periods. If the relevant purpose is not applicable, or the corresponding term expires, your data shall be routinely blocked or erased according to legal regulations.
You may contact us by phone at the number: +49 7164 9300 or by fax at the number: +49 7164 930297. If you contact us via our contact form or by e-mail, e.g. Datenschutz@wala.de, you agree to electronic communications. When you establish contact with us, personal data shall be collected. In the corresponding contact form, you may find which types of data are collected when using a contract form. Your data shall be sent using SSL encryption. The information you provide shall only be stored for the purpose of processing requests, posts or messages and for possible follow-up questions.
We use a software to maintain customer data (CRM system) or a comparable software on the basis of our legitimate interests (efficient and fast processing of user requests). The system is operated by us in-house. Therefore, data are not transferred to third parties.
We would like to point out that any e-mails you send, including those you send to WALA, may be unknowingly read or modified without authorisation along the transmission path. We also emphasise that we use spam filter software. The spam filter may reject e-mails if some characteristics are mistakenly interpreted as spam.
You have the right to obtain free access to your stored data. Upon request, we shall inform you in writing, pursuant to the applicable law, on which personal data about you we have stored. This also includes the origin and the recipient of your data as well as the purpose of data processing.
You have the right to have inaccurate data concerning you, which is stored by us, rectified. You may also request the restriction of processing, e.g. when contesting the accuracy of your personal data.
Furthermore, you may have your data blocked. In order to consider the blocking of your data at any moment, the data must be kept in a locked file for control purposes.
You may also request the erasure of your personal data, provided there are no statutory retention periods. If such an obligation is applicable, we shall block your data upon request. If the required legal prerequisites are met, we shall erase your personal data even without your corresponding request.
You have the right to receive the personal data concerning you, which you provided to us, in a format that enables transfer to another authority.
You have the option to lodge a complaint with a supervisory data protection authority.
At any moment, you have the option to cancel the use of your data for internal purposes with future effect. To achieve this, you are only required to send an e-mail to datenschutz@wala.de. However, such a cancellation does not affect the lawfulness of the processing carried out up to that moment by us. This does not affect data processing in relation to any other legal bases, e.g. contract initiation (see above).
In order to be able to place serious forum posts, which shall be answered on behalf of the operator, all participants are required to provide a surname, name, e-mail address and IP address.
By pressing the “Informed consent” button, the participant provides their consent for the collection and processing of their health data, which they willingly provide to be published in the WALA forum.
WALA Heilmittel GmbH collects, processes and uses your personal data solely to operate the forum and stores them to keep a record of forum posts and for other consulting activities which also take place outside the forum. Posts are also published individually in anonymous form in this online offer, e.g. for product advertising.
Personal data are not provided to third parties.
You may request information regarding which data are stored about you. You may request the rectification, erasure and blocking of your personal data, provided this is legally permissible and possible under an existing contractual relationship.
If personal data are entered in a contact form in this online offer, e.g. the “Drug Safety and Side Effects” contact form, they shall mostly include surname, name, age, gender, address, e-mail address, phone number, country and the corresponding drug, if necessary. The patient or consumer shall likewise provide notification on any adverse effects of a drug or cosmetic product. These data are necessary so that WALA, as the manufacturer of WALA drugs and Dr. Hauschka cosmetic products, may fulfil legal obligations, e.g. under Art. 63c of the Act on Drugs or Art. 23 of the Regulation (EC) no. 1223/2009 on Cosmetic Products, communicate notices to competent authorities, e.g. BfArM, and store data for official enquiries.
By pressing the “Informed consent” button, the data subject provides their consent for the collection and processing of their health data, which they willingly entered in the contact form.
If corresponding notices are forwarded to WALA using the e-mail address of the responsible party, e.g. arzneimittelsicherheit@wala.de, kosmetiksicherheit@wala.de, data shall be processed for the above-mentioned purpose, provided the express consent of the data subject was obtained beforehand for the storage and forwarding to the corresponding authority.
If any other notices regarding health data are received by the responsible party via e-mail, the data shall be processed only to the extent necessary to best fulfil the request of the data subject, e.g. to answer a product-related question. Prior to the storage and forwarding of data, the express consent of the subject shall be requested.
If WALA receives notices on adverse effects or other health data via telephone, WALA shall obtain express consent for the processing and forwarding of data in the course of the conversation and shall document it, or they shall obtain it via the corresponding e-mail from the data subject.
WALA Heilmittel GmbH collects, processes and uses your personal data expressly to fulfil the previously specified purposes and stores them on internal servers. Forwarding to third parties is only done to fulfil the previously specified purposes to the relevant authorities and only with express consent, unless the forwarding is anonymous. Third parties may access data provided they are in an agency relationship for data processing (commissioned processing) with WALA, which is necessary for the maintenance and support of IT systems of the responsible parties. Information on the processing of data transferred to the relevant authorities may also be found here: https://verbraucher-uaw.pei.de/fmi/webd/verbraucher_uaw.
All participants shall mostly be required to provide their surname, name, address (comprising the street, number, postal code, city and country), date of birth and e-mail address, so the winner can be properly notified.
WALA Heilmittel GmbH collects, processes and uses your personal data expressly to perform this prize contest. After the prize contest is finished, along with the subsequent awarding of prizes, your data shall be promptly erased, provided this is not contrary to any legal or contractual regulations.
With your application WALA Heilmittel GmbH receives data (in a paper format as well as in digital form), mostly name and surname, address, date of birth, place of birth, information on education and vocational education, advanced training and continuing education, certificates.
WALA Heilmittel GmbH collects, processes and uses your personal data solely for the purposes of job application (= initiation of employment). The processing of your data for purposes other than the one specified is performed only if permissible under Art. 6(4) of the GDPR and if it complies with the original purpose. We shall inform you of any such processing prior to any further processing of your data.
In order to make your electronic application as easy as possible, we offer you the option of filling out the application form in advance by uploading your CV from a medium drive of your choice. A so-called "parsing" then fills out our application form by reading the document. You can then process the prefilled fields in the application form yourself. The entries will only be saved at WALA Heilmittel GmbH as soon as you actively click on "Apply".
This is purely voluntary; you can also make all entries manually at any time, or apply to us by e-mail or post.
Applicant data shall be stored and processed in personal data processing systems. The technical installation is designed in such a way that only a very narrow group of specially authorised individuals has the right of access, and any other access or knowledge of the data is disabled using the best available technology. Your personal data shall only be stored as long as knowledge of the data is necessary for the purpose of employment or the purpose for which they were collected or if it is required by legal or contractual provisions regarding storage. Your data shall not be transferred to external authorities.
If no contractual relationship is concluded, we shall store your application data for a period of 6 months for the purposes of verification according to the General Non-Discrimination Act. If a contractual relationship is concluded (=employment), we shall transfer the required data to the staff files. In special cases we store data on the basis of legitimate interest or legal requirements (Art. 6 lit 1 c) and f).
You are entitled to information about the personal data stored about you, the purpose of the processing, any transfers to other authorities and the duration of storage. You may exercise your right of access also by receiving an excerpt or a copy. If data are inaccurate or are no longer necessary for the purpose for which they were collected, you may request rectification, erasure or restriction of processing.
If you have reasons arising from your particular personal situation that oppose the processing of your personal data, you may object to the processing if it is based on a legitimate interest. In such an event we shall only process your data if there is a special vital interest in doing so.
In certain instances, we may request your consent for the processing or transfer of your data. This may occur if, for instance, your application must be stored for a longer period or your application is being considered for another position in our company. Your consent is voluntary in these instances and may be withdrawn by you at any moment with future effect.
Browser cookies: You can set any browser to accept cookies only on request. A setting is also possible that allows the acceptance of cookies only on sites that are being currently visited. All browsers offer features that allow selective deletion of cookies. The acceptance of cookies may also be switched off in general, but the level of user-friendliness of this online offer may then be restricted.
Unique user - Google Analytics cookies gather and group your data. All activities during a visit are summarized. The placement of Google Analytics cookies enables the distinction between users and unique users.
More information is available under “Google Analytics / Universal Analytics web analytics service”.
In our online offer third party providers use [additional] cookies (third party cookies) during the import of editorial texts or advertisements. Third party providers are also subject to strict legal data protection requirements regarding the availability of personal data.
We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer and enable the analysis of the use of the online offer. The information generated by the cookie about the use of this online offer is usually transferred to a Google server in the USA and stored there. Thus, data are transferred to a third country. It must be noted that there are relevant/corresponding warranties available and that you may exercise enforceable rights and effective legal remedies.
By anonymising the IP address in our online offer, Google shortens your IP address beforehand in the member states of the European Union or in other signatories of the Agreement on the European Economic Area.
Only in exceptional cases shall the full IP address be transmitted to a Google server in the USA and shortened there. At our request, Google shall use this information to evaluate the use of the online offer, to compile reports on the activities of the online offer and to provide us with other services related to the use of the online offer and the Internet. The IP address transmitted by your browser as part of the Google Analytics service shall not be linked to other Google data. You may prevent the storage of cookies using the appropriate setting in your browser software. However, we would like to stress that in such circumstances it shall not be possible to fully use all the functionalities of this online offer, as the case may be.
We would like to emphasise that Google Analytics is used in this online offer with the extension “_anonymizeIp()” and IP addresses are thus processed further only in shortened form to prevent direct relation to a specific person.
We also use Google Analytics reports to collect demographic characteristics and interests.
Furthermore, you may prevent Google’s collection and processing of data generated by the cookie and related to the use of the online offer (including your IP address) by downloading and installing a browser plug-in using the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
You may cancel the newsletter at any moment using the corresponding link in the newsletter or by sending the appropriate notice to us at the e-mail newsletter-abbestellen@wala.de. Upon cancellation, your e-mail address shall be promptly erased from our newsletter recipient list and placed in a locked file in order to ensure the newsletter is sent no more.
Newsletter tracking: If you have previously given your express consent, newsletter tracking (a.k.a. web beacons or tracking pixels) shall be used. Upon the delivery of the newsletter, an external server may then collect certain data on the recipient, e.g. the time of retrieval, IP address or information on the used e-mail programme (client). The name of the image file is customised for each mail recipient by attaching a unique ID. The mail sender remembers which ID belongs to which e-mail address and is thus able to determine during image retrieval which newsletter recipient just opened an e-mail.
As part of newsletter tracking, user behaviour data are collected under a pseudonym. This comprises the following pseudonymised data: recipient, recipient minus bounces, recipient in queue, recipient is skipped over, unique cancellation rate, unique cancellations, bounce rate, bounces (namely hard and soft bounces), unique open rate, unique open, open rate, openings, unique click rate, unique clicks, click rate, clicks, effective unique click rate, clicks for the segmentation of target groups.
We cooperate with an external service provider, no tins GmbH, Römerstraße 1, D-70178 Stuttgart, in order to deliver the newsletter. Your personal data shall be forwarded to no tins GmbH for the purpose of sending the newsletter and they shall process them solely according to our instructions.
Each logo or trademark specified herein is the property of the respective company. Brands and names are provided for informational purposes only.
The above services of our online offer are not intended for citizens of the Russian Federation who are residing in Russia.
If you are a Russian citizen residing in Russia, we hereby expressly inform you that any personal data you provide via this online offer shall be exclusively at your own risk and on your own responsibility. You further agree not to hold us responsible for any failure to comply with the laws of the Russian Federation.
According to Art. 6 para. 1 item (b) of the GDPR, personal data shall be collected and processed if you provide them to us for the performance of a contract or the opening of a customer account. The respective entry forms may be inspected to determine which data are being collected. The deletion of your customer account is possible at any moment and may be carried out by sending a notification to the above-mentioned address of the responsible person. We store and use the data you provided for contract performance. After full performance of the contract or the deletion of your customer account, your data shall be blocked with regard to tax and commercial statutory retention periods and erased after the expiration of these periods, unless you have expressly consented to further use of your data or if we reserve the right to a legally permitted further use of data of which you shall be duly informed below.
As part of contract performance, the personal data collected by us shall be forwarded to the transport company commissioned with the delivery, insofar this is necessary for the delivery of goods. To effect payments, we forward payment data to the commissioned credit institution.
If the goods are delivered by the transport service provider DHL (Deutsche Post AG, Charles-de-Gaulle-Strasse 20, 53113 Bonn), we shall forward your e-mail address, in accordance with Art. 6 para. 1 item (a) of the GDPR, for the delivery of goods to DHL to coordinate a delivery date or a delivery notice, provided you have given the relevant express consent during the ordering process. Otherwise, we shall forward to DHL only the name of the recipient and the delivery address for delivery in accordance with Art. 6 para. 1 item (b) of the GDPR. Forwarding shall only take place if it is required for the delivery of goods. In such an event, previous coordination of the delivery date or the delivery notice with DHL is not possible. The consent, in relation to the above specified responsible person or the transport service provider DHL, may be withdrawn at any moment with future effect.
If you decide to use the payment service provider PAYONE for credit card payment, the payment shall be effected by the payment service provider PAYONE GmbH, Fraunhoferstraße 2-4, D-24118 Kiel, to whom we shall forward the information communicated during the ordering process along with the information about your order. Your data is forwarded exclusively for the purpose of effecting payments via the payment service provider PAYONE.
1. Register to paydirekt for free in your online banking service.
2. From now on you can pay directly. Conveniently with only a username and a password.
A simple and fast processing of your order is guaranteed when paying with a credit card. All you have to do is enter your credit card number and the 3–4-digit control number on the back of the credit card and the date on which the credit card expires. If your credit card is protected by the MasterCard 3D-Secure or Verified by Visa systems, you will be redirected to a secure website of your credit card issuing bank where you will have to enter the protection code. As soon as the credit card is accepted, the payment shall be considered as effected. The shipping of your items will be activated as soon as the credit card is accepted.
Advance payment is a contract condition wherein the purchaser must first pay the purchase price before the seller begins delivering the agreed upon goods. Namely, the customer shall make an advance payment, meaning they shall pay in advance and we will subsequently ship the goods.
Customers with a bank account in a country that is a participant of the SEPA Direct Debit system may pay in EUR using direct debit. The following countries are currently qualified for the SEPA Direct Debit system (note: payment is only possible in EUR).
Germany, Austria, Switzerland, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, Cyprus.
Your bank account will of course be charged only after the ordered items have been sent. If your order is being sent through several partial deliveries, you will see the corresponding individual entries in the bank statement. Please note: it is not possible to change your bank details automatically (e.g. via your bank's account transfer service). Due to data protection we must ask you to make the changes yourself using the Payment Methods button in My Account.
Based on online banking with PIN and TAN numbers, it enables you simple, fast and secure payment using online money transfer. To use Giropay, you only need an online banking giro account at a participating bank or savings bank. Giropay allows you to conduct your online money transfers in the secure online banking environment of your credit institution. This guarantees that sensitive data (PIN/TAN) shall only be exchanged between you and the bank. No third person shall have insight in the personal account and turnover information.
Giropay operates in the following manner: If you decide to pay using Giropay, you will be safely directed to the online banking system of your bank or savings bank after entering your bank code. There you will log in as usual with your access data. Having successfully logged in, a pre-filled money transfer order shall automatically be displayed, already containing all the details of the purchase: invoice amount, reason for payment and bank code of the dealer. You authorize the money transfer by entering TAN. Directly after a successful money transfer, we shall receive a payment guarantee from your bank and be able to send the goods immediately, depending on availability.
You can rate our Dr. Hauschka products. For this purpose, you shall enter in the contact form your name, e-mail address and IP address, a summary of your topic and your rating in the form of stars (1-5) and your opinion, if necessary.
All participants are required to give their surname, name and e-mail and IP address, so that serious forum posts may be posted on the forum. Your e-mail address will not be disclosed. By pressing the “Informed consent” button, the participant provides their consent for the collection and processing of data, which may be health data. The participant makes these willingly available to WALA for release. WALA Heilmittel GmbH collects, processes and uses your personal data expressly to operate the rating forum and stores them to document the forum posts. Ratings and posts are also occasionally published on this online offer, e.g. for product advertising. Personal data shall not be made available to third persons.
You may select a resident handler, with whom you can purchase you Dr. Hauschka products when you are not ordering from the Dr. Hauschka web shop. In doing so, your personal data and order data shall be transferred to WALA. This serves to provide your handler with a percentage commission from your purchase. There is no forwarding of your data to the handler or other third persons.
On this website we also use the reCAPTCHA function of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). This function serves primarily to differentiate whether the entry was made by a natural person or was there abuse due to machine and automated processing. The service includes the sending of the IP address and possibly other data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Art. 6 para. 1 item (f) of the GDPR based on our legitimate interest in determining individual intent of actions and preventing abuse and spam.
The EU Commission provides a platform for online dispute resolution (ODR) available at https://ec.europa.eu/consumers/odr. The ODR platform serves as a starting point for out-of-court settlement of disputes regarding contractual obligations arising from online purchase contracts.
We employ contractual, organisational and technical safety measures, with due regard to the state of the art, in order to ensure adherence to the provisions of data protection laws and for the protection of data that we process against accidental or intentional manipulation, loss, destruction and access by unauthorised persons.
These safety measures especially include the encrypted transfer of data between your browser and our server. For this purpose, we use 256-bit SSL encryption (AES 256). This includes your IP address.
In order to keep the confidentiality of your personal data stored with us, we have taken various measures to control access and entry.
In order to maintain the integrity of your personal data stored with us, we have taken various measures to control forwarding and input.
In order to maintain the availability of your personal data stored with us, we have taken various measures to control orders and availability.
The safety measures being used are constantly improved in line with technological development. Despite these precautions and due to the insecure nature of the Internet, we cannot guarantee the safety of your data transfer to our online offer. Consequently, any data transfer you perform to our online offer is at your own risk.

References: Art. 63
 Art. 23
 Art. 6
 Art. 6
 Art. 6
 Art. 6
 Art. 6