Source: https://flowers.next.co.uk/TermsAndConditions
Timestamp: 2019-04-24 08:25:23+00:00

Document:
These terms and conditions set out the basis on which you can use our website and place orders for items from Next Directory. By ordering goods from Next Directory you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Directory, a trading name of Next Retail Limited and part of Next Group Plc, ("Next", "we", or "us"). Registered office Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150 (England & Wales).
You may contact us at this address or by email to enquiries@next.co.uk or phone us on 0333 777 8000. Telephone calls to and from Next Directory may be recorded or monitored as part of our efforts to further improve service to our customers. Unless stated otherwise, national call rates apply.
We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Next Group Companies: Next Retail Limited and Lipsy Limited. We may also contact you for market research purposes.
When you apply for a Next Directory Flexible Account ("Next Account") and your application is accepted, a Next Account will be opened for you. To hold a Next Account you must be 18 and UK resident. A Credit Agreement will be sent to you and you must read this carefully, sign both copies and return one copy to us. Next reserves the right to withhold all orders until it receives a signed Credit Agreement from you. The Next Directory will be sent to you twice a year while you remain an active customer of Next Directory and you will be charged £3.75 for your first and each subsequent season that you receive a copy of the Next Directory. The charge for your Directory covers the main Directory for that season and all mid-season brochures, or other publications that we may send you that season. We will notify you before we send any additional publication allowing you the opportunity to cancel it. You understand that a Next Directory Card may be issued to you to allow you to use your Next Account in store to purchase items. The issuing of a Directory Card is subject to the way in which you manage your Next Account. Purchasing goods with your Directory Card is subject to the credit limit of your Account, which is variable.
Next reserves the right to alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with prior notice, to close an account.
To prevent identity fraud you may be required to confirm your identity when placing your first order on your Next Account. A payment up to the value of the order may be requested using a credit or debit card registered to the account holder's address. The rest of the order will be invoiced at a later date.
To open an Account for you, we will make searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register. The agencies will record details of the search, which can only be seen by you and Next on your credit file, whether or not credit is granted. If we are unable to offer credit or you choose to use the credit we offer the credit reference agencies will also record a search which will be seen by other lenders. We may use credit scoring methods to assess your application and to verify your identity.
Credit searches and other information which is provided to us and/or the credit reference agencies, about you and those with whom you are linked financially, may be used by Next and other companies if credit decisions are made about you or other members of your household. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account. Information held about you by the credit reference agencies may already be linked to records relating to people with whom you are linked financially. For the purposes of credit searching you may be treated as financially linked and you will be assessed with reference to any "associated" records.
If we enter into a credit agreement with you, we will also supply details of your agreement with us to the credit reference agencies, as well ongoing details of your account and how you manage it. If you do not repay on time, or in full, we will advise the credit reference agencies who will record details of the debt. All this information will be seen by other organisations carrying out later searches. The credit reference agencies may also use the records for statistical analysis about credit, insurance and fraud.
You have the right of access to your personal records held by credit reference agencies and we will supply their names and address upon request to the Data Protection Manager, Next Directory, Desford Road, Enderby, Leicester, LE19 4AT or via dataprotection@next.co.uk.
We may make periodic searches of Group records and credit reference agencies to manage your Next Account, to take decisions regarding credit, including whether to make credit available or to continue or to extend existing credit. These searches will not be available to other lenders for credit assessment purposes. We may also use your information, including shopping habits, to open and run your Next Account including payment recovery, fraud prevention and debt tracing and for our marketing.
Some of the information you provide may be transferred outside the European Economic Area for processing. However, strict rules regarding the confidentiality of security of your information are in place to safeguard it.
Purchases from the Next Directory including transactions on your Directory Card in store will be charged the day after the goods are despatched/purchased in store.
Your account will be subject to a credit limit which we may vary at any time (up or down). The outstanding balance of your account must not exceed your credit limit. If you exceed your credit limit you may be asked to pay the excess immediately. Your credit limit will be shown on each statement.
We will calculate your minimum monthly payment by adding together the total outstanding balance on your account and the total service charge that you would pay over 12 months on that balance, your minimum monthly payment will be 1/12th of the total or £5, whichever is the greater. If, however, your outstanding balance is less than £5 you will only have to pay your outstanding balance. Your minimum monthly payment will be recalculated in the same way whenever there is a change in the outstanding balance of your account (e.g. further goods are charged to your account, you return goods, or you make a payment).
Call 0333 777 8000 and we will set up your Direct Debit over the phone or go online at www.next.co.uk/directdebit to download an application form.
Visit www.next.co.uk/account and follow the on-screen instructions.
Call 0800 587 7758 and key in your SelfServe number (shown on your statement or delivery note) to make your payment.
Cheques should be made payable to Next and posted to Next, Gedding Road, Leicester, LE5 5DW.
A full explanatory leaflet is available by calling 0333 777 8000 or by writing to Next, Gedding Road, Leicester, LE5 5DW.
We accept all major credit and debit cards. The card must be registered to the address where your Next Account is held.
You can either call SelfServe on 0800 587 7758 with your SelfServe number, or redeem your Gift Card online. You will need to key in the Gift Card number shown on the back. You can use the full or part balance on the card to make a payment. You cannot use refund or Euro cards to pay your account.
on brown and white goods (including washing machines, tumble dryers, combined washers and dryers, fridges, freezers and ovens) from 14 days after the date of your order.
Any part payment made by you will be taken into account when calculating the following month's service charge. Our service charge is calculated on a daily basis on the outstanding balance of your account. If you do not pay your account balance in full by the date shown on your statement, the service charge will be charged on your outstanding balance from the date of your last statement. You will not be charged any more service charge than has previously been added to your account if we receive payment of the full outstanding balance by the date shown on your statement.
In calculating the APR we have not taken into account any changes which we may make to our service charge, or any other changes which enter into the calculation of the APR. We may introduce or vary the service charge rate or such charges at any time, by giving you at least 28 days' written notice.
By way of example, if purchases were made up to a credit limit of £300 and repayment was made over 12 months by 12 equal payments and the interest rate remained the same throughout the period the total charge for credit would be: £39.67.
If you fail to make the minimum payment by the date specified on two successive statements you will be charged an administration fee of £7.50 which will be added to your account and will show on your next statement. If you send us a payment and it is returned unpaid we will charge you £5.50.
The issuing of a Directory Card is subject to the status of your account.
Purchasing goods with your Directory Card is subject to the credit limit of your Account, which is variable. Store transactions will be charged to your account normally within 1 day of purchase, returns will normally be credited to your account on the next working day. Items will be detailed on your account statement.
If your Directory Card is lost, stolen, or misused by someone without your permission, you may have to pay up to £50 of any loss to the creditor. If it is misused with your permission you will probably be liable for ALL losses. You will not be liable to the creditor for losses which take place after you have told the creditor about the theft etc. as long as you confirm this in writing within 7 days.
Customers without a flexible Next Directory account can pay for items as they are ordered by credit or debit card. The remainder of the terms and conditions set out below will then apply.
A contract is formed between Next and you when we despatch the goods you have ordered. Until the goods are despatched the order may be cancelled. Exceptions apply to orders for personalised items and goods made to your order, which cannot be cancelled once you have received email confirmation that your order has been accepted. For a full list of exceptions please see Returns below. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order Gift Cards/ vouchers, ask for delivery to a store or to an alternative address. For security reasons we may restrict the volumes of certain items to be sold in any one transaction.
Our delivery charge to mainland UK is just £3.99 per order no matter how large your order, with the following exceptions: fresh flowers £3.99 per bouquet, wine £3.99 per box, personalised picture gifts £3.99 per item, gift cards and vouchers £2.00 per delivery, large domestic appliances £19.99 per item, digital photos £1.50 per order and photo gifts up to £7.50 per order, charges will be detailed at point of order. Delivery charges for flooring depend on the weight and size of order and will be detailed at the point of order. We do not deliver fresh flowers or wine outside mainland UK, this includes to BFPO addresses.
Free delivery offers are subject to availability and are NOT applicable to courier delivered Flowers, Wine, items ordered from the Gift List, Gift Cards, Art2Order, Personalised Gifts, Photo Processing, Bathrooms Suites, Carpets, Domestic Appliances, Flooring, Gift Experiences, House Signs, Made2Order, Magazines, Next Entertainment, fitted bedrooms by Hammonds Space, or during a Sale period. Free Delivery and other offer order codes remain the property of Next Directory, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.
The next day delivery service applies on orders placed before 9pm Sunday - Friday. Orders placed on Saturday will be delivered on Monday. The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to Postal Flowers, Wine, items ordered from the Gift List, Gift Cards, Art 2 Order, Personalised Gifts, Photo Processing, Bathrooms Suites, Carpets, Flooring, Gift Experiences, House Signs, Made2Order, Magazines, Next Entertainment, fitted bedrooms by Hammonds Space are excluded from the personal courier and next day delivery service Domestic Appliances can be delivered next day but a surcharge applies. Delivery times cannot be guaranteed. Next Day Delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you order.
Most fresh flower orders placed Monday to Friday before 8pm can be delivered the next day. Most orders made on Saturday before 12pm and Sunday before 12pm can be delivered next day. Flower deliveries will occur between 7am and 7pm. Delivery times cannot be guaranteed. Delivery is generally to mainland UK postcodes only, excluding Northern Ireland. Delivery does change by product so check individual bouquet for more delivery details. Most wine orders placed before 4.30pm can be delivered within 48 hours. No deliveries are made on Bank Holidays or the day following a Bank Holiday. You will be advised of delivery availability at time of order. Orders for alcohol can only be taken from those over 18 years of age. Flower and wine orders are not returnable, for refunds on a faulty item please phone 0333 777 8050.
Delivery to stores is free and will take 4-5 working days. This service is available in over 400 Next Stores but is not available for orders made on a Next Account until you have received your first statement and you have made a subsequent payment, for made to order items, digital photos and photo gifts, fresh flowers or selected large/bulky items. Please take two forms of personal identification e.g. driving license or utility bill and either your Directory Card, statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store.
Express Next Day to Store delivery costs £2.99. This service is not available for orders made on a Next Account until you have received your first statement and you have made a subsequent payment. The Express Next Day to Store delivery service applies on orders placed before 9pm Sunday - Friday. Orders placed on Saturday will be delivered on Monday. Delivery times cannot be guaranteed. The Express Next Day to Store delivery service is only available in selected stores and is subject to stock and courier availability and demand. Express Next Day to Store delivery orders are available for collection on the stated delivery day after 12pm. Express Next Day to Store delivery is not available during Sale periods. Specific delivery details will be confirmed at the time you order. Please take two forms of personal identification e.g. driving license or utility bill and either your Directory Card, statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store.
Products on the express delivery will be delivered to your home within 5 working days. If your order consists entirely of 5 day delivery items furniture or sofas and they are in stock then you will be offered a delivery date within 5 working days. If all your items are on the 5 day express delivery service you will be offered 1 date within the 5 day slot otherwise the delivery will be outside this lead time. If the first delivery date you are offered is out of the 5 working day period then contact the customer services team on 0333 777 8027.
Note: The 5 day delivery offer is only available in core delivery areas covered by Next delivery fleet. Please check on ordering. Out of the core delivery areas you will be offered the first available delivery slot. Customers ordering one or more items in an order will only be charged once.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order, such as photo gifts and made to measure curtains, fresh flowers, food items, toiletries and cosmetics, or pierced earrings. You must inform us of your wish to cancel in writing either by letter or email within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
Additional terms and conditions apply to cancelling orders for certain goods, such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of these goods.
To return by post call 0333 777 4874 to request a returns label, then take to your nearest post office.
Returns to store are free of charge. Please see Exceptions for items which cannot be returned to stores. Returns via our courier are charged at £3.99 per collection. Simply call 0333 777 8000 to arrange for a courier to collect the items from your home. Items left for the courier to collect are at your own risk. To return by post contact 0333 777 4874 and we will send you a label. Any charges will be deducted from your credit/debit card prior to any refund.
The following items are not included in our standard returns policy. We cannot accept any returns through our airport stores. We are unable to accept the return of large bulky items, domestic appliances or copies of the Next Directory through our stores. A non-refundable collection charge of £30.00 will be applied to large furniture items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given. No refunds or exchanges can be given on items made to your specification, such as sofas, digital photos and photo gifts and made to measure curtains, or on either sample pots, or full size pots of paint unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, certain jewellery items, cosmetics and grooming products, mattresses, divans, duvets and pillows cannot be returned if unwrapped unless faulty. Self assembly furniture cannot be returned part assembled. Perishable items such as food, drinks and fresh flowers cannot be returned. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be credited to your account unless they are faulty.
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown when you place your order. All prices shown are cash prices in sterling. Prices of goods displayed in and ordered through the Directory may differ from prices in store.
All orders for products are subject to availability. In the event of seasonal supply difficulties of fresh flowers we reserve the right to substitute flowers and packaging of equal quality and value. For champagne or wine , vintages and labels may vary from those shown.
Next designers and Next Flowers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
If you do have a complaint please write to Next, Gedding Road, Leicester, LE5 5DW or call 0333 777 8000 or email complaints_department@next.co.uk. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
Financial Complaints - Where complaints related to the consumer credit offer are not resolved to the customer's satisfaction the customer may have the right to refer their complaint, in writing, to the Financial Ombudsman Service, for independent investigation. Details will be provided as appropriate.
Next Directory is a member of the Direct Marketing Association (UK) Ltd (DMA) and is required to operate within the rules of the DMA's Code of Practice. The Code is administered by the Independent Direct Marketing Commission.
If you want to cancel your Directory Account you will need to confirm this in writing to us at the following address Next, Gedding Road, Leicester, LE5 5DW or call 0333 777 8000#. You will need to tell us your name, address and Account Number. If you decide to cancel your Account you will need to pay for any items that you have received or return them to us in a new condition. You will also need to return the Next Directory. Please call 0333 777 8000 to arrange this. If you do not exercise your right to cancel, this agreement will remain in force and effect and its terms and conditions will bind you.
Your Next Account will continue unless you or we decide to close your Account. We have the ability to do this at anytime at our discretion. You can close your Account at anytime by writing to us (including your name, address and Account number) at Next, Gedding Road, Leicester, LE5 5DW. If you close your Account you will have to pay any outstanding balance on your Account immediately. If you do not use your Account for more than 2 years we will close your Account automatically.
For any content that you submit, you grant Next a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Next, are responsible for the contents of your submission.
None of the content that you submit shall be subject to any obligation of confidence on the part of Next, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.
By submitting your email address in connection with your rating and review, you agree that Next and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.
This card has been credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next Retail stores. This card cannot be used to purchase from the Next Directory, pay a Next Directory account and cannot be used at www.next.co.uk or www.nextdirect.com or to purchase gift vouchers or giftcards.
This card can be used by you if you are the purchaser or the person that you give it to as a gift in full payment for Photo Art purchased from http://www.next.co.uk/art only.
Any payment credited to the card which is subsequently dishonoured will result in the credit to your card being revoked.
The card is not for re-sale and cannot be exchanged for cash. No change will be given. The card will not be honoured if it is sold.
If you have received this card as a gift and it is unwanted please return it to any Next store to receive credit by refund card to the value of the gift which you will be able to use to pay for goods purchased in Next retail stores in the UK only.
As Next Photo Art is made-to-order to your requirements no refunds or exchanges can be given unless your instructions have not been carried out or the item is found to be faulty. Your legal rights are not affected. The quality of the final product will depend on the quality of the original image sent. Some colour variations may occur in reproduction. You must ensure that you own the rights to the image that you submit and that you have obtained any relevant permission to use it in this way. Next reserves the right to not print any image which it considers unsuitable or which may cause offence.
The card will automatically expire 24 months after issue and any remaining balance will be cancelled.
© Copyright 2011 care of the Next Directory (a trading name of Next Retail Ltd.), Desford Road, Enderby, Leicester, LE19 4AT.
Company Registered Number: 4521150. United Kingdom VAT Registration: GB 179 7658 90.
Our agreement with you is based upon English law and the law applicable to this agreement are the laws of England and Wales.
Next's liability to you in respect of your order (including in respect of delayed, corrupted, damaged and lost orders) is limited to the value of the order. If the images you submit are of value, or you are using the service for business purposes, such that, in the event your images were damaged, destroyed or lost, your loss would exceed that amount, you should take out the appropriate insurance at your responsibility. Your legal rights are not affected.
We recommend that before submitting digital images to us you retain a copy for yourself to use in the unlikely event of your images being lost or corrupted. In particular, whilst the web album service is intended to provide a convenient way of grouping your images and sharing them with others, it is not intended as stand alone depository for your images and you should not rely on it as such. You should always retain your own copies of all images uploaded.
All prints will be delivered to the delivery address supplied by you during the registration process. Your order will be accepted upon Next notifying you by email that your order has been accepted and has agreed to supply the prints, greetings cards and/or photo gifts to you.
Time for delivery of photos and photo gifts is an estimate only and it is not a condition of this agreement.
You hereby consent to the Next photo printing services commencing immediately and as such you will not have a right to cancel your order. However, in the event that you are unhappy with any aspect of our online print services, you will be entitled to send the prints back to Next within 28 days of receipt whereupon Next will provide a full refund of the purchase price. Due to the personalised nature of photo gifts and greetings cards, we are unable to offer refunds on these items, except where we are required to do so by law. Your legal rights are not affected by this section. If you have any questions please contact 0333 777 8510 or send an email to internet_correspondence@next.co.uk. Your legal rights are not affected.
and you accept and undertake that you will be liable for any action taken against Next in relation to such activities and will fully indemnify Next against all actions, claims, demands or costs which may arise as a result.
Next reserves the right to decline to print or return any image.
Without prejudice to the first paragraph of the Digital Photos and photo gifts section, (general liability statement) above, Next's liability to you shall be limited to the sum of £50 for any one incident or series of related incidents and up to a total of £100 for all incidents in any period of twelve months.
Without prejudice to the first paragraph of the Digital Photos and photo gifts section (general liability statement) above, Next shall not be liable for any economic loss, profits or anticipated savings, any loss of goodwill and reputation or any loss of data or any consequential loss as a result of breach of contract and/or negligence.
Your legal rights are not affected by this clause.
Applications are subject to status. Before the credits are applied your friend(s) must place a minimum order of £50 which must be kept, paid for and not returned (excluding the cost of the Next Directory and any Postage and Packaging).
The order must be received by the 31st December 2011 in order for you and your friend to qualify for the account credit.
We reserve the right to substitute a similar offer.
On receipt of their Next Directory, your friend will be invoiced for £3.75.
The Next Baby Boutique Forum operates on a post-moderation process. This means that anything that you publish to the forum will appear straight away.
Please remember that all the information that you post on the Next Baby Boutique Forum is in the public domain. We do not guarantee that users of the forum will have any recourse through Next to edit or delete any content that you have submitted.
Occasionally you might find some content you don't like or feel breaks the guidelines. Please report anything you disagree with to the moderators and they will be happy to review it for you. You can do this by selecting the "report" option below any piece of content. We'll review and take action as quickly as is reasonably possible.
Next reserves the right to remove, edit, move or close any topic at any time should we see fit. Next reserves the right to remove or refuse to post any submission for any reason. You acknowledge that you, not Next, are responsible for the contents of your submission.
Next does not necessarily endorse, support, sanction, encourage, verify or agree with the comments, opinions or statements posted by users on the Baby Boutique Forum. Any information or material placed on the forum by users, including advice and opinions, is the view and responsibility of those users and does not necessarily represent the views of Next.
None of the content that you submit shall be subject to any obligation of confidence on the part of Next, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees. Posting any content that has an attached risk of prosecution for you or us, such as anything defamatory or breaking a copyright infringement is not allowed.
The NEXT Baby Boutique Forum should not be used for promotion or commercial solicitation to our members. We consider spam to include promoting web addresses, products or service. Action will be taken against any company found to be passing themselves off as an individual.
To use the NEXT Baby Boutique Forum you need to register and set up an account. Please only use one account, as we may remove any accounts that appear to be duplicated or suspicious. For your safety online, we ask that you don't include your full name, an email or website address, telephone or fax number in your username. We also request that you do not use any terms that others may find offensive. Your username is how other members of the forum will identify you. To avoid confusion please don't use terms that misrepresent yourself or other forum members.
As a forum user you agree to any information you have entered to being stored in a database. By submitting your email address in connection with your registration to the forum, you agree that Next may use your email address to contact you about the status of any forum posts that you make.
First Warning: A reminder of conduct.
Second Warning: A warning that further infringements will result in a ban.
Third Warning: Exclusion from the forum.
The incentive offer is valid for one order only. The incentive is valid until the date shown with your offer.
This offer is only valid on introductory orders with Next Directory. One incentive per customer only.
The incentive can only be activated once the PIN number is registered at next.co.uk. It can only be entered via the registration page at next.co.uk (unless another URL is provided with your PIN offer).
Incentive is only valid on orders placed at the time of registering for an account. It will not be valid if account is created and order is placed at a later date.
The incentive can only be used for purchases made online at next.co.uk (or at another URL if stated with your PIN). It is not valid for in store or telephone transactions. Redemption of the incentive discount involves applying for a Next Directory Credit Account.
The incentive is only valid on introductory orders over the specific amount stated with your PIN at next.co.uk. Offer excludes flowers, wine, prescription glasses and photo processing.
If the order is returned, the money off incentive is not refundable.
The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The PIN/ card will not be honoured if it is sold or exchanged. The PIN (if presented in a card format) remains the property of Next and is not a cheque guarantee, credit or charge card.
Next cannot accept responsibility for your online PIN/ card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
Offer open to UK residents over 18 years old only (except employees of Next plc).
Next reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.
If not already an existing customer of Next, when you apply to redeem your money off incentive you must apply for a Next Directory Credit Account. Credit applications are subject to status. We search the files of credit reference agencies who record the search and we share information about you and the conduct of your account with them, the other lenders and relevant third parties. Information about you and other members of your household including credit and electoral roll data and those with whom you are financially linked will be used to verify your identity and for credit assessment of you and them. We may also use your information, including shopping habits, to open and run your credit account including payment recovery, fraud prevention and debtor tracing and for our marketing. We may contact you for marketing purposes. 24.9% APR Typical. Next Directory is a trading name of Next Retail Ltd, and a member of Next Group Plc. Next Retail Ltd, Desford Road, Enderby, Leicester LE19 4AT. Registered No.4521150.
Existing customer Online PIN Incentives.
This offer is only valid on orders with Next Directory. One incentive per customer only.
The PIN can only be used for purchases made online at the URL stated with your PIN. It is not valid via next.co.uk through in store or telephone transactions.
The incentive is only valid on orders of over the specific amount stated with your PIN. Offer excludes flowers, wine, prescription glasses and photo processing.
The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The PIN/ card will not be honoured if it is sold or exchanged. The PIN remains the property of Next.
Next cannot accept responsibility for your online voucher PIN/card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
Offer open to customers of Next Directory, who are UK residents over 18 years old only.
The Promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester, LE19 4AT. Registered number 4521150.
15% DISCOUNT WILL NOT BE INCLUDED ON SMALL DOMESTIC ELECTRICAL APPLIANCES.
Our delivery charge is normally £3.99. One free delivery offer per customer. Free delivery is NOT applicable to Gift Cards, Flowers, Wine, Personalised Picture Gifts, selected Home items, delivery to alternative addresses or during a Sale period.
Free delivery and other offer codes remain the property of Next Directory, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.
This offer cannot be used in conjunction with any other offer. When purchasing multi-buy items, we will calculate the best offer for you, not both.
This offer is only available on Spring Summer Preview 2012 orders placed on or before Sunday 20th November 2011.
As all framed items are custom-made to order, cancellation is not possible after the order has been placed and accepted. Framed items are custom-made and may only be returned if faulty or not as described.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel orders containing only unframed items within a period of 7 working days. Please be aware that your right to cancel does not apply to items made to your order. You must inform us of your wish to cancel in writing either by letter or email within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
If you wish to arrange for goods to be returned, please contact customer services on 0333 777 1316 quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.
We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one.
No returns will be accepted at our warehouse, unless pre-authorised as stated above.
Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.
If goods are received damaged, please notify our customer services within 3-days of receipt on 0333 777 1316. Damaged product and packaging must be retained in case inspection is requested by our carriers.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible.
Descriptions of goods and services included in the Art2order site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of images, mounts and frames may vary very slightly from the way they appear on the screen. Also print sizes can vary slightly between production batches. For this reason, we strongly recommend that you wait to receive your unframed prints before committing to third-party frames. If you need to know the precise dimensions of a product, please contact us.
The images used on the Art2order website are the property of Art2order or their respective copyright owners. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.
The Next Experiences issues face value vouchers ("Vouchers") entitling the Holder to choose, up to the value stated on the Voucher, one of a range of activities supplied by the Next Experiences and provided by selected suppliers.
Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months (excluding promotions). A Voucher can only be extended once and must be done while the Voucher is valid.
A Voucher can be exchanged only once for another Voucher, up to the face value stated on it and subject to the restrictions below, without incurring a fee. An administration fee of £20 will be charged for a second and final exchange, (as no more than two exchanges in total are permitted). If you wish to combine or merge more than one Voucher together, as part of the exchange process, then this can be arranged however subject to the following restrictions; You can merge no more than two Vouchers together; if the Vouchers have different expiry dates then the earlier expiry date is taken forward onto the replacement Voucher, not the later date; only Vouchers purchased from the same retail chain or website may be merged together; and you may not merge any Vouchers previously merged or exchanged.
Please note Next Experiences promotional products, tangible gift products and Weekend Gift Breaks products are excluded from the list of exchangeable products.
In order to enjoy your chosen activity and to arrange a time and place for your activity you are asked to choose your preferred location then follow the booking instructions on the Voucher pack.
You may be required to send your Voucher to the chosen provider to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document.
Customers should also note that your Voucher must be presented on the day, in order to participate in the activity. If lost, we regret that Vouchers cannot be replaced.
We have tried hard to ensure that descriptions, illustrations and experience titles used in the Voucher packs, in all our literature and our website are accurate, however, photographs and experience titles are intended to give a general idea of the activity described, and do not form part of any contract between you and Next Experiences.
Where applicable, the price of the Voucher includes the cost of providing you with personal accident insurance cover. This insurance cover is only included if indicated on your Voucher and is not available for activities that take place abroad. Full details of insurance cover are included in your information pack.
If you are not satisfied with your Voucher pack, please call us within 28 days of purchase and we will happily arrange a full refund on receipt of your unused and valid Voucher. Refunds will be paid back onto your Next account. No interest will be paid on the amount to be refunded. Refunds cannot be issued once a date has been booked with the provider. We ask you to photocopy your Voucher before sending it into us or to send it via registered post, as your Voucher is a valuable document.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item. The item(s) must be returned in the condition in which you received it within 10 days of delivery.
By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind or offer an exchange.
Activity Cheques can be redeemed for any activity or gift from our website excluding overseas activities. A difference will be payable if the chosen activity costs more than the face value of your activity cheque.
For safety reasons, some activities have certain size, age and health restrictions. You are required to notify the activity provider of any relevant medical condition. Our Customer Contact Centre/or the provider can advise of any restrictions at the time of purchase and/or booking. However, you should note that you must be 18 or over to purchase any product containing alcohol.
If we cancel your activity, we will tell you as soon as possible, and do our very best to offer an alternative date or location. If specific celebrities or vehicles are featured but are not available on the day for reasons beyond our control, we will try to find the best possible replacement. If this is not possible, we reserve the right to cancel your activity at short notice and re-book you. We reserve the right to reschedule the timings or location of any activity owing to unavailability of the activity, insufficient numbers making the activity unavailable, and other factors beyond our control.
We reserve the right to discontinue an activity, venue, or individual supplier at our own discretion. We will endeavour to offer a suitable alternative activity of the same value, however, if not we will refund your Voucher in full. If you decide to book a different activity and the price of that activity exceeds the face value of your Voucher, you will be expected to pay the difference.
We also reserve the right to make minor changes to your activity. Examples of minor changes include car specification, or order of activities on a particular day.
You should contact us immediately if you need to change or cancel your booking. We will do our best to fill the allocated space, but if we are unable to do so, you may lose your booking. You will be advised by Next Experiences if you can rebook through the cancellation cover.
If you need to cancel your activity because of accidental injury/illness to yourself, or a death in your immediate family you should contact Next Experiences as it may be possible to re-arrange your activity on presentation of a medical or death certificate.
Activities may be cancelled due to weather conditions, mechanical failure, or for other reasons beyond our control. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. Next Experiences is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.
In case of a problem, please speak to the activity provider on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed with the customer service department at Next Experiences, who will take up the problem with the supplier on your behalf.
We reserve the right to change activity prices without notice, provided we inform you before the activity is bought. Vouchers will not be issued until payment is collected in full. Prices in our printed material and on our website are inclusive of VAT.
These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Next Experiences agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.
Next Experiences, The Activity Superstore Ltd, Ash House, Melbourn Science Park, Melbourn, Herts, SG8 6HB. Registered no 3319862.
We aim to despatch all items within 7 working days of the order being placed. We will email you when your products are despatched. Delivery is by courier at a cost of £3.99 per order. Delivery is usually during business hours. For certain areas such as Northern Ireland, Scottish Highlands and Islands, Isle of Man and the Channel Islands, delivery will take an extra day. Delivery times cannot be guaranteed.
Products are all made to order so can only be returned if faulty, or not made to the specification given. If you wish to arrange for goods to be returned, please contact customer services on 0333 777 8600. If the products are is considered faulty by Next we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged at £9.95 per order (to include collection and re-delivery) and the goods will be returned to you with no credit being made to your account or refund given.
Please read these product terms and conditions carefully as they set out the terms under which Next Domestic Appliances, (operated by DRL Ltd, trading as Next Domestic Appliances) makes the products available to you ("Product Terms").
The prices payable for the items that you order are clearly set out on the web site and in the Next Directory. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The delivery charge is £19.99* for mainland UK (£29.99 for Northern Ireland). Prices can change and we always bring you the latest prices as quickly as possible. *Please note that there is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (available in mainland UK only).
It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.
Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.
There will be no contract of any kind between you and us until payment for your goods is authorised by your Next account, bank or credit card issuer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before), a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods can not be supplied then payment will be refunded in full. Refunds can take up to 30 days as per the Distant Selling Directive.
Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK, including the Isle of Wight. Our courier will make all deliveries to you. We do our best to secure delivery within 3-7 working days, (up to 14 working days for Northern Ireland), of the date of your order. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. The cost for delivery is £19.99 (£29.99 For Northern Ireland) regardless of the number of items delivered, on a particular date. There is an additional charge of £5.99 for deliveries made on a Saturday, £9.99 for next day and £2.99 for rapid deliveries (Please note, this service is only available to UK mainland postcodes). Surcharges may apply for special deliveries where there are access restrictions. If you are not at home for a pre-arranged delivery then we reserve the right to charge you £19.99 (£29.99 Northern Ireland) again to redeliver your order. If you wish to change the delivery date once it is agreed then please give us no less than 3 working days notice prior to delivery. If less than 3 working days is given, an additional £19.99 (£29.99 for Northern Ireland deliveries) may be charged.
On delivery our couriers will unpack the appliance and you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.
You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery.
Signing the delivery note to accept receipt, allowing our drivers time to unpack the goods and confirming you have inspected them for any obvious external cosmetic damage are conditions of the sale and we reserve the right not to complete the delivery if you refuse these conditions. If we refuse delivery then the goods will be returned and all monies paid will be refunded.
Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your legal rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods.
Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.
All products are sold on the basis that they are suitable for domestic use only. Use of products for non domestic use could void your warranty.
There is an additional charge of £9.99 payable for next day deliveries. In order to qualify for next day delivery, orders must be placed before 12 noon on the day before your required delivery date*. We will endeavor to get your new appliances to you the next day. When this is not possible a suitable alternative delivery date will be offered. All other Terms and Conditions apply, including those for additional services.
*Please note, next day delivery is only available on orders placed Monday to Friday. This service is available in UK mainland only.
There is an additional charge of £2.99 payable for rapid deliveries. Rapid delivery is available on selected products only. We will endeavour to get your appliances to you as soon as 2 working days. When this is not possible a suitable alternative delivery date will be offered. This service is available for mainland UK deliveries only. All other Terms and Conditions apply, including those for additional services.
You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge* will be made for each item.
Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the removal of transit brackets and a test of the appliance.
Alterations to existing plumbing and electrical wiring are required i.e. Hard Wired.
* Connection of a freestanding washing machine, washer dryer or dishwasher to suitable existing plumbing and plug socket is £19.99 per item.
* We reserve the right to retain the connection charge if connection fails for any of the reasons mentioned above. Please note, this service is only available in mainland UK.
You can request that our delivery team collect and recycle your old appliance. This must be done at the point of order and a charge will be made for each item**. We have a maximum pick up weight of 50Kg.
All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed and free from any housing units. All appliances should be emptied and, in the case of refrigeration, products defrosted. Only like for like appliances can be collected for recycling.
Collected goods for recycling are deemed to have zero value.
** Recycling for each appliance is £9.99.
* We reserve the right to retain the collection charge if collection fails for any of the reasons mentioned above.
If you wish to cancel your order we ask that you advise us at least 3 working days before your planned delivery date and you will receive a full refund.
If 3 working days notice is not given, we will not refund the delivery charge of £19.99 (£29.99 for Northern Ireland). Where the goods have been delivered to you, you may return them for up to 7 working days from the date of delivery, in line with the distance selling directive. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary. For further information and charges please see Returns. No goods can be returned to store for a refund - all cancellations must be processed via Next Domestic Appliances. This does not affect your legal rights.
If you decide to return your goods to us we do reserve the right to charge you £99.99 for collection. Refunds can only be made by the same method used for purchase.
If for any reason you need to return an item within 7 working days of receiving delivery, please call the Next Domestic Appliances customer help line (0333 777 8907) and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier usually within 5-7 days. The charge for collecting goods is £99.99 which reflects the actual cost of collection.
Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Items purchased at Next Domestic Appliances cannot be returned to a Next store. Your legal rights are not affected.
you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned Next Domestic Appliances at the our expense for the examination to take place there.
Upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, we shall at our option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable by Next Domestic Appliances.
Next Domestic Appliances shall not be liable for the goods if you continue to use the goods after giving such notice to us; or alter or repair the goods without the written consent of Next Domestic Appliances.
To resolve your problem with regard to Faulty products please contact one of our helpful and friendly customer service team on 0333 777 8907 who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible.
You can pay with your Next account or any of the following Maestro, MasterCard, American Express or Visa cards. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock appliances to secure stock, only if you are happy to proceed with the order and agree to wait for the appliance.
All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are to the fullest extent permitted by law excluded from the Contract.
If you have an order query please email us at enquiries@nextdomesticappliances.co.uk or call us on 0333 777 8907 Monday to Saturday 8am till 8pm, Sunday 10am till 4pm.
Additional Terms and Conditions of Sale for Magazines Only.
Agree that all information about any product or service on the Next Magazines Website is provided by the publisher or distributor of that product or service and that Next Magazines has no responsibility for the accuracy of that information and is not liable for any errors or omissions in that information.
Agree that, depending on your payment method, your contract shall be either: a) with the publisher or distributor if paying by direct debit payment - the products or services offered through the Next Magazines Website are offered by the publishers or distributors for payment direct to the publisher or distributor by direct debit, and that any such direct debit contract for the subscription for a product or service is between you and the publisher or distributor of that product or service on these terms and conditions and that Next Magazines is not a party to that contract but is a sales agent for the publisher or distributor; or b) with Next Magazines if paying cash with order - the products or services offered through the Next Magazines Website are offered by Next Magazines for payment with the order, and that any such contract for the subscription for a product or service where payment is made upfront is between you and Next Magazines on these terms and conditions and the publisher and distributor is not a party to that contract.
Agree that Next Magazines and its employees and agents will not be liable in contract or tort (including negligence), equity or on any other basis to you or any other person for any loss, injury or damage arising from or as a consequence of any act or omission by Next Magazines or any person providing services through the Next Magazines Websites.
Agree that all offers made, contracts concluded and services provided through the Next Magazines Websites site shall be deemed to be made and provided in Britain notwithstanding the location of you or the publisher or distributor of any magazine or any other person, shall be governed exclusively by British Law, and the Courts of Britain shall have exclusive jurisdiction to determine any such matters involving or alleged to involve Next Magazines.
Consent to the receipt of emails from Next Magazines containing information and offers about products and services available on the Next Magazines Websites in which you may have an interest.
Acknowledge that these Standard Subscription Terms and Conditions may be modified from time to time, and agree that you are responsible for regularly reviewing these Standard Subscription Terms and Conditions, and you agree to any such modification.
Agree that, to the extent permitted by law, Next Magazines and/or its suppliers exclude all liability for any direct, indirect, punitive, incidental, special, consequential damages, or any damages whatsoever including without limitation, damages for loss of life, data or profits, arising out of or in any way connected with the use or performance of the Next Magazines Websites, the delay or inability to use the Next Magazines Websites, the provision of or failure to provide goods or services, or any information, software, products or services obtained through the Next Magazines Websites.
Agree that refunds are provided at the discretion of the publisher. Subscriptions may be refunded in full, in part, or not at all.
Agree to a minimum term of 12 months for all Direct Debit orders.
Agree that you may cancel any subscription within 48 hours of purchase to receive a full refund from Next Magazines. Please contact our Customer Service Centre to request a cancellation of a subscription. Once we receive notification from you that you wish to cancel your subscription, any amount paid to Next Magazines for the subscription will be refunded as soon as possible. All refunds will be processed in accordance with the payment method selected by you at the time of your purchase. Additionally, as part of measures we employ to secure your privacy, we will only refund to the card used for the original transaction. No refunds will be processed to any other card.
All HOUSE SIGNS will be delivered within 10 working days of you receiving confirmation of your order.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for them.
We reserve the right to charge any delivery costs from the customer, if an item is returned to us due to failed delivery after delivery arrangements have been communicated to you.
We will not refund goods that are delayed in transit due to any reason, including industrial action by third parties.
If the goods we deliver are damaged or defective you must phone us on 0333 777 8999 with full details of the problem, within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you received confirmation of your order, we shall have no liability to you unless you notify us in writing at specify address including email address of the problem within 40 days of the date on which you ordered the goods.
Delivery costs are detailed on the website. Any additional costs will be notified to you by email at the time of order, or if the order is by telephone then any additional delivery costs will be advised of at the time the order is made.
As all items are made to order, cancellation is not possible once the order has been confirmed. This is due to the products' bespoke nature.
You must return items which are faulty, do not fit their description, or do not meet with your instructions, within 10 days in a new and unused condition. If your order is damaged in anyway once you receive it, please phone us straight away and DO NOT attempt to fit the HOUSE SIGN, we will replace the damaged goods.
When purchasing a HOUSE SIGN the buyer agrees that the product is a bespoke product, made to the exact design, spelling and punctuation and will not be changed once confirmation of order has been sent. If the company finds inappropriate content or any copyright infringement we reserve the right to refuse production.
Also colour variations are likely to occur due to the nature of natural raw materials used.
Irregular shaped plaques may vary slightly from the samples shown. All measurements are metric.
We hope that you will be pleased with your purchase. However, should you wish to return your order in full, we will be happy to refund or exchange a product providing a request is made in writing within 7 days of receipt of goods. Next Flooring reserves the right to refuse part order returns.
N.B. If you wish to return any goods they must be complete, unused, and in "as new" condition.
If you have opened any boxes to examine the product this must have been done without damaging the packaging in any way, as the packaging is specifically designed for the product and is deemed as part of the item. Next Flooring reserves the right to refuse all returns, which fall outside these requirements.
When goods are simply unwanted or unsuitable, and conform to the details above, Next Flooring will refund the customer in full less any direct expenses Next Flooring may have incurred in fulfilling the original agreement.
Direct expenses incurred include any delivery costs whether charged to the customer or not (i.e. FREE Delivery). Deliveries are calculated by weight and delivery location. Please be assured Next Flooring work very closely with all delivery partners to maintain competitive delivery costs at all times.
UK deliveries are charged at £45.00 minimum or £0.44 per kg, whichever the greater.
Scottish deliveries are charged at £65.00 minimum or £0.48 per kg, whichever the greater.
If we are unable to deliver your goods on the arranged delivery date for whatever reason, you will be liable for any additional costs incurred.
Cancellations can be made for a full refund prior to dispatch of goods. All credits will be processed within 30 days.
Next Flooring can offer a premier next day delivery service on all orders to mainland UK addresses. This premier delivery service is available on all stocked orders. However, a surcharge may apply to some Scotland addresses, solid wood flooring and some goods outsourced with the manufacturers. All orders under the £350 threshold will incur a subsidised delivery charge of £29.95 plus vat, exceptions may apply.
Next day deliveries must be placed and funds cleared by 10am. Over holiday periods next day delivery may not be possible.
Deliveries are made to the 'kerb side'. Unfortunately, due to insurance guidelines it is not the courier's responsibility to take goods into your home so please arrange for adequate help at time of delivery.
Flooring deliveries could be made on a lorry or a van. It is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road or area is subject to a vehicle weight or width restriction; please inform us at the time of order.
Deliveries are made from approximately 8.00 am to around 6.00pm. Requests for an estimated time of arrival on the day of delivery are strictly at the courier's discretion. We cannot make a courier contact you to advise delivery times, we can only request this.
If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, or there is inadequate help available, you will be liable for any additional costs incurred. ALL deliveries must be signed for.
Approximate delivery lead times will be advised at the time of order whenever possible. Next Flooring cannot be held responsible for delivery lead time schedules arranged with outside couriers, e.g. special order products dispatched direct from manufacturers.
Next Flooring will do our utmost to avoid any damage by choosing the best couriers available. However, some goods are sent direct from the manufacturer which means we have no jurisdiction over the method of delivery.
In any event, please inspect all goods immediately on delivery. For instance, this means opening tubes to check trims and glancing over (but not opening) packs of flooring for visible damage.
If you are unfortunate enough to receive a damaged item, or an item is missing, make sure it is noted on the courier's paperwork.
Damaged items should be reported within 7 days of delivery and a replacement delivery will be agreed as soon as possible.
No Liability can be accepted for costs caused by late deliveries.
No liability can be accepted for costs caused by late deliveries, or for any other reason. Therefore we advise against booking installers until goods have been received in good condition.
We hope you flooring is as expected and without fault. However, it is regrettable that very occasionally this may not be the case and we would like to apologise beforehand.
To avoid unnecessary delays and inconvenience to our customers it is important to complete a few checks before installation of your flooring. If these checks are completed during your installation most faults can be avoided.
It is important to check that each board is flawless before laying them. Next Flooring will not accept any claims for damaged, faulty or mis-described items once the flooring has been installed, as once installed such use or installation shall be taken as conclusive evidence the buyer has accepted that the goods are in perfect condition.
It is important that the customer checks all manufacturers specification details for suitability of purpose. It is concluded that the customer must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put once the product has been installed.
If you are unfortunate enough to notice a fault in the product before installation it is requested that it is returned to us. Please see our returns policy for details of how to action this procedure. Once the goods have been returned, and confirmation has been given that there is a valid claim, a full replacement will arranged for the goods or a full refund made for those faulty goods if required. Also, if the claim is valid, a full credit is raised for the cost incurred by the customer for the return of the items (customer's courier receipt required).
If, after installation, you are unfortunate enough for the product to develop a fault arising from manufacture you may be able to make a claim. However, Next Flooring uses an independent arbitrator to assess all such claims. If you wish to proceed with an inspection Next Flooring reserves the right to charge the cost of inspection at a rate of £80.00 plus VAT. If the inspection shows that the complaint is caused by a manufacturing fault said charge will be refunded.
Next Flooring aims to operate in accordance with the Data Protection Act 1998. We do not supply customer information to third parties. We will only use your email address to contact you in relation to an enquiry you have made; in the event that a problem arises; for administrative purposes or operational reasons relating to our service. We may occasionally email you with details of new services or offers.
You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct them promptly or delete you from our database.
We deliver to the mainland UK free of charge for all orders placed. We do not deliver outside mainland UK, this also includes BFPO addresses.
We aim to deliver your order within 5 working days from the date of purchase.
If you decide to return your product and it was delivered via the post, please use the pre paid address label on your delivery note.
If you are returning a product which was delivered via courier, please call 0333 777 8000 to arrange a collection.
We do not accept returns via the Next Stores.
Please ensure that your returns paperwork is included in the return, failure to do this may result in a delay in your refund.
Please note: refunds may be delayed up to 14 days whilst your return is validated. DVDs, Music CD & Blu-Ray films returned under the home approval policy must be returned within 10 days of purchase, unused, in the original packaging and with any security seals still intact.
Additional Terms and Conditions of Sale for Next Experiences Only.
Vouchers are valid for a minimum of nine months (excluding promotions). Please check the season of any intended activity, as this may be shorter than the Voucher validity. You will find the expiry date printed on the Voucher. You must book and complete your activity prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months. A Voucher can only be extended once and must be done while the Voucher is valid.
To enter, simply follow entry instructions online at www.facebook.com/nextonline. You must enter by date stated.
Summary of the prize details are available online. Full details can be obtained by emailing nextcompetition@next.co.uk with 'Terms' in the subject line. Only one entry per person can be submitted. No bulk entries or entries from third parties will be accepted. You must be over 18 and a UK resident to enter the draw. We reserve the right to substitute the prize with one of similar value.
The winner's name will be posted online at www.facebook.com/nextonline.
This promotion is not open to employees of Next or their families, associated agents or anyone connected with the promotion.
We reserve the right to apply the value of the prize to any outstanding account(s) of Next Group Companies. This prize draw may be offered across other Next Plc group promotions and will be promoted in the UK. The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered No. 4521150.
To qualify for the prize draw simply enter your name, email address and postcode before 24th November 2011.
There are 3 prizes to be won: Each winner will receive a £100 Next Gift Card. If you have not already joined Baby Boutique you will be automatically signed up by entering this prize draw. And when joining up to Baby Boutique you will automatically be entered into the prize draw. Only one entry per person can be submitted. Proof of posting is not proof of delivery. No bulk entries or entries from third parties will be accepted. You must be over 18 to enter the draw and a UK or Eire resident. We reserve the right to substitute the prize with one of equal or higher value.
The winner of the prize draw will be notified after 2nd December 2011 by either email/company letterhead and/or by phone. The notification will include details of how the prize can be claimed. The winner is required to confirm acceptance of the prize and their postal address to the Promoter by 8th December 2011. In the event that the winner does not accept the prize or does not comply with these conditions, the Promoter reserves the right to select an alternative winner at random.
The winner's name and county will be available from the Prize Draw Department at the above address on receipt of a stamped self addressed envelope after the 2nd December 2011.
Next reserves the right to amend these terms and conditions.
We reserve the right to apply the value of the prize to any outstanding account(s) of Next Group Companies. This prize draw may be offered across other Next Plc group promotions. The promoter is Next Retail Limited, trading as Next Directory, Desford Road, Enderby, Leicester LE19 4AT. Registered No. 4521150.
To enter visit www.next.co.uk/beautycircle/prize-draw/ and submit your details by midnight, 10th November 2011. No purchase necessary.
There are three Next Gift cards to be won each worth £50.
The winner will be notified personally by the company via email or phone within a week of the closing date. The email will give details of how the prize can be claimed.
The prizes must be claimed before 25th November 2011, or the prize will be forfeited and re-awarded. The prize can not be exchanged for cash and no cash alternative will be offered. The prize is not transferable.
No bulk entries or entries from third parties will be accepted. One entry per person. You must be over 18 to enter the draw and a UK resident.
Next reserves the right to substitute a prize of equal or higher value in the event of unforeseen circumstances. We reserve the right to apply the value of the prize to any outstanding account(s) of Next Group Companies. Liability cannot be accepted for entries which are lost or not received by Next due to technical difficulties.
Next's decision is final and no correspondence will be entered into. We reserve the right to feature photographs and the names and counties of prize winners in future publications and publicity. The winner's names and counties will be available via the Online marketing team, please email marketing@next.co.uk after Friday 18th November 2011.
This promotion is not open to employees of Next, their families, associated agents or anyone connected with the promotion.
To enter either visit www.next.co.uk/win-money, call 0333 777 8000 or if you have a coupon return to AUTUMN WINTER 2011 PRIZE DRAW, Next Directory, Gedding Road, Leicester, LE5 5DZ on or before 31st December 2011.
NO PURCHASE NECESSARY. To enter the prize draw without purchase, please write your name and address on a stamped postcard and send to the address detailed above on or before 31st December 2011. Only one entry per person can be submitted. Proof of posting is not proof of delivery. No bulk entries or entries from third parties will be accepted. You must be over 18 to enter the draw and a UK or Eire resident.
There is one main prize to be won, a fantastic £15,000. We reserve the right to substitute the prize with one of equal or higher value.
The winner of the prize draw will be notified after 14th January 2012 by either email/company letterhead and/or by phone. The notification will include details of how the prize can be claimed. The winner is required to confirm acceptance of the prize and their postal address to the Promoter by 23rd March 2012. In the event that the winner does not accept the prize or does not comply with these conditions, the Promoter reserves the right to select an alternative winner at random.
The winner's name and county will be available from the Prize Draw Department at the above address on receipt of a stamped self addressed envelope after the 14th January 2012.
The offer is valid from 02 November 2011 to 31 December 2011. The offer is only available to Nationwide Visa Debit and Credit Card customers who are new to Next Directory and the cardholder is only eligible to redeem the offer if the order is paid for using a Nationwide Visa Debit or Credit card or with a Next Directory Account provided that the account balance is satisfied using a Nationwide Visa Debit or Credit Card. One incentive per customer only. One offer per household. The value of the incentive is forfeited if all or part of the order is returned, taking the total balance to below £15. The incentive can only be activated once the PIN number is registered at next.co.uk. The PIN can only be used once. Redemption of the incentive involves applying for a Next Directory Credit Account. The incentive is only valid on introductory orders over £15 (excluding delivery) with next.co.uk. Offer excludes Flowers, Wine, items ordered from the Gift List, Gift Cards, Art 2 Order, Personalised Gifts, Photo Processing, Bathrooms Suites, Carpets, Domestic Appliances, Flooring, Gift Experiences, House Signs, Made2Order, Magazines, Next Entertainment, fitted bedrooms by Hammonds Space. If the order is returned, the incentive is not refundable. The card is not for re-sale and cannot be exchanged for cash. No change or refund will be given. The incentive will not be honoured if it is sold or exchanged. The incentive remains the property of Next. Next cannot accept responsibility for your online voucher code if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
Exceptions apply for next day delivery - see next.co.uk for details.
Before you shop we will search the files of credit reference agencies who record the search and which can be seen by you and Next on your credit file, whether or not credit is granted. If we are unable to offer credit or you choose to use the credit we offer, the credit reference agencies will also record a search which will be seen by other lenders. We share information about you and the conduct of your account with credit reference agencies, other lenders and with relevant third parties. Information about you and other members of your household, including credit and electoral roll data, and those with whom you are financially linked will be used to verify your identity and for credit assessment of you and them. We may also use your information, including shopping habits, to open and run your credit account including payment recovery, fraud prevention, debtor tracing and for our marketing. We may contact you for marketing purposes by mail, email or telephone with relevant offers from Next Group Companies. Next Group Plc will not share your information outside the group for marketing purposes. 24.9% APR. Customers paying by account will have their £10 deducted at checkout. The discount will not be shown online in "My Account" but will appear on the Next account statement when it is sent. Next Directory is a trading name of Next Retail Ltd and a member of Next Group Plc. Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. Registered No. 4521150.
1. This prize draw is open to residents of the United Kingdom only, except employees Next plc (including Directory, Store and Head Office staff), their families, or any other company professionally associated with the prize draw.
2. It is a condition of entry to the prize draw that these rules are accepted as final and that the Entrant agrees to abide by these rules.
3.1. For automatic entry to the draw, Entrants must purchase any plant from http://www.nextflowers.co.uk/ web address between 14th April and 27th April 2016, inclusive. Only those customers making a qualifying purchase within the designated time period will be entered. Cancellation of your plant order will result in your Entry being forfeited and will mean you will not be eligible to win the prize.
3.2. The winner will be chosen at random from all customers placing a valid plant order received within the specified period. The winner will be notified via email or a phone call. If an order is placed for delivery to someone other than the purchaser, then the purchaser will be entered into the prize draw, not the recipient of the plant.
4. Entry constitutes full and unconditional acceptance of these Terms and Conditions. Next is not responsible for lost, corrupted or delayed entries. Next reserves the right to disqualify anyone who violates these Terms and Conditions..
5. Next plc. will not share your information with companies outside of the group for marketing purposes.
6. Entries that are found to contravene these terms and conditions shall be null and void, regardless of the stage of the prize draw. In the event that the entry of a winner being declared null and void, an alternative winner will be selected at random.
7. The prize is one Â£100 Next voucher to be spent in any Next store or at next.co.uk. No cash alternatives are available. Next reserves the right to substitute the prize with a prize of equal or greater value. The prize will be sent by Next or its agent no later than 28 days after the prize draw has been made by Next.
9. Next reserves the right to apply the value of the prize to any outstanding account(s)of the winner with Next Group companies.
10. Events may occur that render the giveaway itself or the awarding of the prize impossible due to reasons beyond the control of Next and accordingly Next may at its absolute discretion vary or amend the prize draw giveaway and the Entrant agrees that no liability shall attach to the Promoter as a result thereof.
The Promoter is Next Retail Ltd, registered office Desford Road,Enderby, Leicester, LE19 4AT. Registered No. 4521150.

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