Source: https://www.msab.com/terms/
Timestamp: 2019-04-23 08:45:34+00:00

Document:
For the license to the Software for the defined period, Customer agrees to pay MSAB the fees as outlined above. Payment is due prior to shipping unless other terms have been agreed and specified in the purchase order.
The license fee provided to use the Software shall also include the right to make use of the Hardware needed to access the Software as provided by MSAB.
Fees for installation and/or training courses are in addition to the license fee provided above and must be paid prior to execution of installation and/or attendance of training, as applicable.
All prices and payments shall be in the currency stipulated in this quotation in immediately available funds and without any set-off or deduction.
All payments are to be made to MSAB by way of wire transfer, credit card or by check made payable to MSAB with reference to the corresponding invoice.
All prices quoted exclude transportation, insurance, VAT, and other taxes or duties now in force or hereafter enacted. Customer agrees to pay, in addition to the prices quoted or invoiced, all taxes, fees, or charges of any nature whatsoever (including but not limited to withholding taxes and business taxes, imposed by any governmental authority on, or measured by, the transaction between buyer and MSAB) excluding taxes based on MSAB’s income. If MSAB is required to collect or withhold the foregoing, the buyer will pay such amounts unless the buyer has provided MSAB with a valid tax exemption certificate authorized by the appropriate taxing authority.
All quoted prices herein are confidential and shall remain valid for 30 days from the specified submission date (above). MSAB reserves the right to adjust prices after the expiry of such 30 day period.
Fees may be increased by MSAB (after the Initial License Period noted above).
Hardware and Software shall be delivered by MSAB to Customer upon execution of these Terms & Conditions of Sales and receipt of payment in full of all fees owed by Customer. All Hardware and Software shall be sent to the address designated by Customer on the Purchase Order.
Shipment will be Incoterm FCA from the MSAB location unless other terms have been agreed between Customer and MSAB and specified in the purchase order. Shipping and handling costs are extra and will be separately itemized and invoiced to Customer.
Customer shall be entitled to receive software updates and new cables released by MSAB during the License Period specified above so long as Customer is in compliance with the Terms & Conditions of Sales including the payment of all applicable license fees.
The MSAB Limited Warranty specifies that products above purchased from MSAB includes a 24 month warranty from the date of purchase. In the unlikely event of an equipment defect caused by normal usage in accordance with any accompanying terms and conditions, MSAB shall either repair or replace the defective product, at its sole discretion, with the same or equivalent product without charge to the customer. The foregoing limited warranty for MSAB manufactured hardware may be extended for addition license periods if the customer continues to purchase a MSAB Software License without interruption.
The warranty for computer equipment supplied by MSAB for any of the above listed products can only be extended to a maximum of 36 months, provided the customer continues to purchase a MSAB Software License without interruption.
Please note that this limited warranty does not apply to any other computer equipment or products that have an existing warranty guarantee supplied via a third party manufacturer.
Products supplied via third party manufacturers alongside MSAB products for customer convenience are excluded from this warranty and users should contact the relevant OEM for warranty related issues.
It is important to note the difference between Warranty (defined above) and the provision of Technical Support and Maintenance which are different services.
MSAB provides support and maintenance for all of the products in the list above for the duration of the license period. Support and maintenance on MSAB software is available indefinitely provided the end user maintains their license without interruption.
MSAB support and maintenance is limited to MSAB manufactured products only as per the list above and is not available for any other third party manufactured products supplied.
Users experiencing difficulties with any third party software or hardware should contact the relevant OEM for assistance. MSAB is not in any position to provide technical support for such matters.
MSAB can provide contact details for Berla, Dell, Panasonic, Microsoft or Open Office technical support if required to assist users, but no technical guidance is available directly from MSAB Technical Support.
All use of the Software and Hardware is subject to Customer’s compliance with the terms and conditions of MSAB’s End User License Agreement (the “EULA”) (read here), which is incorporated herein by this reference and may be updated from time to time at MSAB’s discretion.
All training courses purchased from MSAB either pursuant to these Terms & Conditions of Sales or separately at a future date are subject to MSAB’s Terms & Conditions of Training Courses (read here), which are incorporated herein by this reference and may be updated from time to time at MSAB’s discretion.
MSAB is obliged to pay particular attention to issues of re-export as XRY is classed as a “Dual-Use” product. End users are therefore specifically prohibited from the re-export of XRY outside of their original nation state.
Customer does not have the right to reproduce, amend, install, copy, lend or in any way make available XRY or any part thereof to any third party without the prior written consent of MSAB.
Will be exclusively used by Customer.
Will not be transferred or re-exported to a third party.
Will be used in accordance with international human rights norms.
MSAB will not be held liable to Customer or any other third party for an action or damages claim made arising out of the use of XRY without obtaining the proper consent or approvals. Any use or operation of XRY shall be permitted only after Customer of the XRY System has obtained any relevant consent or approval required pursuant to applicable law in the jurisdiction in which such use is made.
This Agreement between MSAB and the entity name above (along with the EULA) shall become effective and Customer agrees and accepts the terms set forth herein by signing a copy of this document, or accepts by way of email or other written form the MSAB quote to which this document is attached, (along with credit card authorization form, or wire transfer reflecting the above terms) and returns the same to MSAB and continues for the period set forth above, unless terminated earlier as set forth herein. Thank you for choosing MSAB and for executing and delivering this Agreement.
Open training courses are defined as those training courses that any customer may reserve and attend. Advance student registration is required for all MSAB open training courses and each training course is subject to a minimum number of students registered in order to proceed.
Please do NOT commit to any travel or accommodation plans until 30 days before the course is due to commence.
On the rare occasions we can’t secure the minimum student numbers, we aim to notify you at least 30 days before, if that course is cancelled. Thus if you haven’t heard anything from us after that point, you can be confident that the course will take place and make your travel arrangements.
MSAB reserves the right to cancel an open course at any time without liability. In these circumstances, students will be offered an alternative date or refund.
Payment for training must be made a minimum of 30 days before attending the course.
Cancellations of course bookings must be made in writing at least 14 days before the start of the course.
If a cancellation is made less than 14 days before the start of the course, then no refund will be made. However, there is no charge if a substitute person from the same organization wishes to replace the original named student.
In the scenario when a student has to cancel due to unforeseen circumstances and requests their registration to be re-scheduled (at least 14 days before the start of the course). Then MSAB will, where possible, allow the student to re-schedule to an alternative course within a 12 month period without penalty. If the re-scheduled class is not taken within 12 months, the booking is lost and no refund will be offered.
MSAB reserves the right to cancel reservations or attendance from persons not entitled to participate or deemed to be unsuitable due to lack of technical qualifications. Such determination will be made at MSAB’s sole discretion.
Onsite training courses are those courses which may be booked by customers for dedicated training of their own staff as well as those courses which are not open to all customers.
An official Purchase Order for the training course must be placed with MSAB a minimum of 30 days before the course is due to commence.
Details of the training location, course content and the number of students to be trained must be agreed in advance with MSAB.
MSAB reserves the right to request payment in full in advance before the course commences depending on the location, customer and circumstances of the booking in MSAB’s sole discretion.
Once a date for delivery of the onsite training course has been agreed it cannot be altered without the prior agreement of MSAB and may incur additional fees.
Once a date for delivery of the onsite training course has been agreed and an order accepted such order shall be non-cancellable and non-refundable.
In the circumstances where a customer requests to postpone a training course to alternative dates with less than 30 days’ notice, MSAB reserves the right to refuse or alternatively request extra payment to cover the additional administration costs of rescheduling transportation, shipping and accommodation for the trainer.
It is the responsibility of the customer to assist MSAB to enter the territory where the course is being held, by providing the correct visa permissions and also to aid with customs clearance for MSAB technical equipment required for the course.
MSAB cannot be held responsible for any delays to the course caused by customs and border issues beyond MSAB’s reasonable control which the customer had failed to advise MSAB about. In such circumstances, no refunds will be given.
If, on commencement of the onsite course, the trainer finds that the classroom location is not suitable or the number of students is more than was expected to be trained, then MSAB reserves the right to refuse to deliver the training, until the matter is resolved to the satisfaction of the trainer.
MSAB shall not be liable for any loss or damage which may be suffered by the customer as a direct or indirect result of MSAB being prevented or delayed in the delivery of training by reason of any circumstances whatsoever outside the control of MSAB.
An MSAB Annual Training Passport provides access for a named individual to unlimited attendance to all MSAB open courses anywhere in the world for the period of validity.
The training passport is valid for a period of 12 months after activation.
The passport is activated either from the date of the first training course attended or alternatively 6 months after the original date of purchase, whichever occurs first.
The passport is not transferrable to any other individual and may only be used by the named individual.
No refunds will be given if the passport is unused.
This free loan offer is for new customers only.
The equipment must be insured by the user and remain on their premises at all times.
Free equipment loans cannot be authorized without a signed Loan Agreement from the user.
The equipment can only be used for evaluation purposes and not for commercial gain or any form of operational enforcement activity.
The equipment must be returned to MSAB either in person or by courier using a tracked and insured service at the end of 30 days.
The user must not remove or alter any equipment stickers or labels used to identify the loan kit whilst in their care.
The user will be invoiced at the current list price for any equipment or parts which are damaged or missing when the equipment is returned.
Failure to return the equipment at the end of the loan period will result in an invoice for the full cost of the missing components, for which the borrower is liable to pay.
The final decision on whether to approve a free equipment loan rests with MSAB. We reserve the right to refuse any persons or businesses deemed unsuitable for this offer.
A meeting will be required in person with one of our representatives beforehand.
Hire agreements are subject to credit checks and you will need to provide financial information before authorization.
There is a standard hire agreement of 1 year which can be cancelled at any time after the first 3 months without penalty.
Payments are payable quarterly in advance. The first payment is required before equipment is released to the customer.
Cancellation of the hire agreement must be received in writing by MSAB 30 days before the end of the hire agreement or next quarterly payment is due.
The equipment must be returned to MSAB either in person or by courier using a tracked and insured service at the end of the hire agreement.
If you fail to return the equipment at the end of the hire agreement, you will be invoiced for the full list price of the equipment.
If you return the equipment damaged or with components missing you will be invoiced for the cost of replacement parts at their current list price.
MSAB retains the right to refuse to hire any equipment to persons or businesses which they deem to be unsuitable for this offer.
IMPORTANT – READ CAREFULLY: MICRO SYSTEMATION AB (“MSAB”) IS WILLING TO LICENSE THE MSAB PRODUCT(S) TO YOU ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT. PLEASE READ THE FOLLOWING TERMS CAREFULLY. DOWNLOADING, OPENING THE PACKAGE CONTAINING AN MSAB PRODUCT, INSTALLING, OR OTHERWISE USING THE PRODUCT WILL INDICATE YOUR ASSENT TO THE FOLLOWING TERMS AND CONDITIONS (“EULA”). IF YOU DO NOT AGREE TO THESE TERMS, THEN MSAB IS UNWILLING TO LICENSE THE PRODUCT TO YOU AND YOU MUST RETURN ALL MSAB SOFTWARE, HARDWARE, AND MATERIALS TO MSAB.
Your ability to agree to this EULA with MSAB and use the software, hardware, materials and accompany documentation associated with one or more of the MSAB products listed on Appendix A (as may be amended from time-to-time by MSAB) (hereinafter the “Product”), is conditioned upon you agreeing to the business terms with MSAB to acquire a right to use the Product and payment of all applicable fees associated with the Product. References to “you” or “user” mean the individual end user licensee of the Product. Subject to the foregoing, your use of the Product shall be subject to the terms and conditions of this EULA including the grant of license below.
Conditioned on your continued compliance with the terms and conditions of this EULA, MSAB grants you a personal, revocable, limited, non-exclusive, nontransferable license to use the Product only for the purposes for which MSAB has permitted, including at all times in compliance with all applicable laws, and only during the term of its license agreement with you. This Agreement grants a license to (a) use a single instance of the Product subject to the permissible number or copies corresponding to your payment of all applicable fees, on a non-sublicensable basis, (b) make a single copy of the user manual and phone manual for internal business use only, and (c) download, install, and use all Product upgrades provided to you by MSAB which shall be governed by the terms of this EULA. Any rights granted hereby are licensed and not sold or otherwise transferred or assigned to you or any third party. MSAB also reserves the right to change or modify the Product in its sole discretion. You are solely responsible at all times for ensuring that your use of the Product is in compliance with all applicable laws.
In addition to any other remedies available to MSAB, a breach of this section shall therefore also entitle MSAB to seek equitable relief, including temporary or permanent injunctive relief as well as monetary damages, to protect its interest herein.
Ownership of the Product and any related intellectual property rights therein shall remain at all times with MSAB. You have no ownership rights in the Product. Rather, you have a license to use the Product as long as this EULA remains in full force and effect. Other than as expressly set forth herein, nothing in this EULA shall be construed as granting any right or license to you under or with respect to any patent, copyright, trademark, trade secret or other intellectual property of MSAB. Except as set forth herein, any other use of the Product by any other person or entity is strictly forbidden and is a violation of this Agreement. The Product contains material that is protected by copyright law, international agreements and other applicable laws. You may not remove any proprietary notice of MSAB or any of its licensors from any copy of the Product.
Use of the Product (or supporting hardware) requires a copy protection key(s) given to you by MSAB (the “Copy Protection Key”). The Copy Protection Key enables your use of the Product and is valid for one (1) copy of the Product. You may only use the Copy Protection Key on the same device in which you use the Product and you may not make the Copy Protection Key or the Product accessible over a public or private network. You may not publish, display, disclose, sell, rent, lease, modify, store, loan, distribute, or modify or create derivative works of the Product, or any part thereof, or copy the Product onto any public or distributed network, or delete or change any proprietary notices appearing on the Product including the Copy Protection Key. You may not assign, sublicense, convey or otherwise transfer, pledge as security or otherwise encumber the rights and licenses granted hereunder. You may not copy, reverse engineer, decompile, reverse compile, translate, adapt, or disassemble the Product, or any part thereof, nor shall you attempt to create source code from the object or executable code for the Product. You may not market, co-brand, private label, or otherwise permit third parties to link to the Product, or any part thereof. You may not use the Product, or any part thereof, for the benefit of any other person or entity (except that you may permit use by your contractors to whom you have outsourced your operations that relate to the use of the Product provided they only use the Product for your internal business purposes (on behalf of your business and not the business of another entity). You may not modify, or create a derivative version of the Product. Moreover, you may not merge the Product with another program, except as may be specifically described in the accompanying documentation. Notwithstanding the foregoing, any and all modifications to or customizations, configurations, or derivative versions of the Product are subject to this EULA and MSAB’s ownership rights to and in the Product. You may not use the Product apart from the devices on which the Product is embedded or made available to you by MSAB.
The Product including any and all associated software, hardware, materials, and documentation are “confidential information” of MSAB. Unauthorized use by you of the Product, or its associated software, hardware, materials and documentation will diminish the value of such information and its related rights and will constitute a material breach of this EULA. In addition to any other remedies available to MSAB, a breach of this Agreement shall therefore also entitle MSAB to seek equitable relief, including temporary or permanent injunctive relief as well as monetary damages, to protect its interest herein.
You represent and warrant that: (a) you are authorized to enter into this EULA and perform its obligations; (b) you shall agree to abide by the terms and conditions of this EULA; and (c) the information, reports, and records provided you provide to MSAB in connection with your use of the Product are accurate. EXCEPT AS SET FORTH IN THIS SECTION 5, TO THE MAXIMUM EXTENT PERMITTED BY LAW, MSAB DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, WARRANTIES OF TITLE, AGAINST INTERFERENCE WITH ENJOYMENT OF INFORMATION, OF NON-INFRINGEMENT, OF QUALITY AND FITNESS FOR A PARTICULAR PURPOSE OR ANY WARRANTY THAT THE INFORMATION IS ACCURATE OR COMPLETE. MSAB DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE PRODUCT WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE PRODUCT WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE PRODUCT WILL BE CORRECTED, OR THAT THE PRODUCT IS COMPATIBLE WITH ANY PARTICULAR PLATFORM. THE ENTIRE RISK AS TO THE AVAILABILITY, QUALITY, AND PERFORMANCE OF THE PRODUCT IS WITH YOU. MSAB IS NOT RESPONSIBLE FOR THE PERFORMANCE OF ANY THIRD PARTY SERVICE OR COMPLIANCE WITH ANY THIRD PARTY CONTRACTS WITH REGARDS TO ANY PRODUCTS, SERVICES OR DATA ACCESSIBLE FROM A WIRELESS PHONE OR ANY OTHER ELECTRONIC DEVICE WITH WHICH THE PRODUCT MAY BE USED OR ACCESSED. FURTHER, MSAB IS NOT RESPONSIBLE FOR YOUR OR A THIRD PARTY´S USE OF ANY PROPRIETARY OR PERSONALLY IDENTIFIABLE INFORMATION OBTAINED OR ACCESSED FROM ANY SUCH DEVICE.SOME JURISDICTIONS DO NOT ALLOW THE WAIVER OR EXCLUSION OF IMPLIED WARRANTIES SO THEY MAY NOT APPLY TO YOU. IF THIS EXCLUSION IS HELD TO BE UNENFORCEABLE BY A COURT OF COMPETENT JURISDICTION, THEN ALL EXPRESS AND IMPLIED WARRANTIES SHALL BE LIMITED IN DURATION TO A PERIOD OF THIRTY (30) DAYS FROM THE DATE OF PURCHASE OF THE PRODUCT, AND NO WARRANTIES SHALL APPLY AFTER THAT PERIOD.
IN NO EVENT WILL MSAB OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE PRODUCT, OR FOR ANY CLAIM BY ANY OTHER PARTY, EVEN IF MSAB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MSAB’S AGGREGATE LIABILITY WITH RESPECT TO ITS OBLIGATIONS UNDER THIS EULA OR OTHERWISE WITH RESPECT TO THE PRODUCT AND DOCUMENTATION OR OTHERWISE SHALL NOT EXCEED THE SUM PAID FOR THE PRODUCT AND THE OTHER MATERIAL. BECAUSE SOME STATES/COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
THIS EULA IS EXPRESSLY MADE SUBJECT TO ANY APPLICABLE LAWS, REGULATIONS, ORDERS, OR OTHER RESTRICTIONS ON THE EXPORT OF THE PRODUCT OR INFORMATION ABOUT SUCH PRODUCT WHICH MAY BE IMPOSED FROM TIME TO TIME. YOU SHALL NOT EXPORT THE PRODUCT OR INFORMATION ABOUT THE PRODUCT WITHOUT COMPLYING WITH SUCH LAWS, REGULATIONS, ORDERS, OR OTHER RESTRICTIONS. YOU AGREE TO INDEMNIFY MSAB AGAINST ALL CLAIMS, LOSSES, DAMAGES, LIABILITIES, COSTS AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, TO THE EXTENT SUCH CLAIMS ARISE OUT OF ANY BREACH OF THIS SECTION 7.
“ISP” IS THE SWEDISH AGENCY FOR NON-PROLIFERATION AND EXPORT CONTROLS, WHICH CONTROLS THE EXPORT OF PRODUCTS THAT MAY HAVE BOTH A CIVILIAN AND A MILITARY USE (“DUAL-USE PRODUCTS”). MANY OF MSAB’S PRODUCTS MAY BE DESIGNATED AS SUCH A DUAL-USE PRODUCT, THUS, MSAB IS OBLIGATED TO COMPLY WITH SUCH ISP REQUIREMENTS. MSAB RESERVES THE RIGHT TO REQUIRE CUSTOMERS WHO PURCHASE A DUAL-USE PRODUCT TO AGREE TO ADDITIONAL RESTRICTIONS ON EXPORT OUTSIDE OF THEIR ORIGINAL NATION STATE.
You agree to defend, indemnify, and hold harmless MSAB and all of its affiliates, employees, agents, directors, officers, employees, shareholders, attorneys, successors, and assigns, from and against any and all third party claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and litigation expenses), relating to or arising from your breach of your respective express obligations, (including your obligation to use the Product in compliance with applicable laws), representations, or warranties in the Agreement. You shall use reasonable efforts to cooperate with MSAB in defense of any claim, and You acknowledge and agree that MSAB reserves the exclusive right, in its sole discretion, to participate in any claim and assume, at Your sole expense or such other cost sharing arrangement agreeable to MSAB, the control, defense, and/or settlement of any matter otherwise subject to this indemnification obligation.
This EULA shall continue in effect for as long as you pay all applicable fees owed to MSAB for your use of the Product in a timely manner. Any outstanding balances owed to MSAB for your use of the Product remaining more than 30 calendar days past due shall give rise to a material breach of the Agreement and MSAB may, in addition to any other remedies available at law or in equity, terminate immediately the right to use the Product. Termination can be initiated by MSAB in accordance with the foregoing without further notice to you.
You may terminate this EULA at any time by destroying or returning to MSAB all copies of the Product in your possession or under your control including the Copy Protection Key. Your right to use the Product terminates automatically if you violate any part of this EULA. Upon notification of termination, you agree to destroy or return to MSAB all copies of the Product, including the Copy Protection Key, and to certify in writing that all known copies, including backup copies, have been destroyed. All provisions relating to proprietary rights shall survive the termination of this EULA.
The Product is provided to the United States of America and/or any other country and its or their respective instrumentalities, agencies, or offices, regardless of form (collectively, the “Government”) with RESTRICTED RIGHTS and LIMITED RIGHTS (as applicable). Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at D.F.A.R.S. 252.227-7013, subparagraphs (b), (c)(2) and (g) of the Rights in Data – General clause at 48 C.F.R. 52.227-14, or subparagraphs (b)(1) and (2) of the Commercial Computer Software–Restricted Rights at 48 C.F.R. 52.227-19, as applicable. The Product and accompanying documentation is commercial in nature and was not first produced in the performance of any Government contract. Accordingly, the Product and documentation available through MSAB are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §§227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. For any use of the Product or documentation that would require compliance by MSAB with a particular government requirement not identified herein or that would affect MSAB’s rights, the applicable government entity, agency, or office must notify MSAB of said government requirement and obtain a waiver or exemption from such requirements for the benefit of MSAB before any government access to the Product or documentation.
Additional notices, terms, and conditions for Microsoft Windows apply to your use of the Products to the extent such Products contain Microsoft Windows. Please review or visit such additional terms by visiting www.microsoft.com. You agree to abide by such other notices, terms, and conditions, as applicable. If there is a conflict between this EULA and the terms and conditions for Microsoft Windows, MSAB shall resolve any conflict in good faith in its sole discretion but the latter terms shall generally control with respect to your use of Microsoft Windows.
This EULA shall be construed, interpreted and governed by the laws of the Commonwealth of Virginia, U.S.A. without regard to its conflicts of laws provisions. The exclusive forum for any dispute arising out of or relating to this EULA shall be the federal or state courts located in Virginia, U.S.A., including the Eastern District of Virginia, with each party agreeing that it is subject to personal jurisdiction in such forum. This EULA along with any information submitted on the MSAB website related to the purchase of the Product shall constitute the entire agreement between the parties hereto. If there is any conflict between the terms and conditions of this EULA and the information submitted on the MSAB website, the terms and conditions of this EULA shall control as it relates to use of the Product. All other conflicts shall be resolved by MSAB in good faith. This EULA, the rights granted hereunder, and Product shall not be assigned by you without the prior written consent of MSAB. In the event of such approval, you agree to deliver all copies of the Product to the transferee along with this EULA, and the transferee must accept the terms and conditions of this EULA as a condition to any transfer, and your license to use the Product terminates upon transfer. Any waiver or modification of this EULA shall only be effective if it is in writing and signed by both parties hereto. If any part of this EULA is found invalid or unenforceable by a court of competent jurisdiction, the remainder of this EULA shall be interpreted so as to reasonably affect the intention of the parties. MSAB is not bound by any provision of any purchase order, receipt, acceptance, confirmation, correspondence, or otherwise, unless MSAB specifically agrees to the provision in writing.
The following terms and conditions (the or these “Terms”) apply to and govern the provision of Services (as defined below) by Micro Systemation AB and/or its affiliates (collectively, “MSAB”) to you (“Customer”). MSAB and Customer are each referred to herein as a “Party” and collectively, the “Parties”.
1.1 Scope of Services. MSAB shall perform the consulting and/or other professional services specified and more fully described in the quote, purchase order, statement of work or other agreement (collectively, the “SOW”) between the Parties for the performance of services (the “Services”) that expressly references these Terms. The Parties acknowledge and agree that (i) the SOW shall be deemed to incorporate the terms and conditions of these Terms, (ii) the terms and conditions of these Terms shall prevail over any inconsistent terms and conditions set forth in the SOW, unless the SOW explicitly provides that a specific provision therein supersedes a specific provision of these Terms, and (iii) the termination of these Terms shall terminate the SOW.
1.2 Delivery and Acceptance. The Services, including any Deliverables (as defined below), shall conform in all material respects to the specifications set forth in the SOW. Customer shall evaluate each Deliverable within the time period specified for such Deliverable in the SOW, or if no such period is specified in the SOW then within fifteen (15) days after delivery by MSAB (in either such case, the “Acceptance Period”), and notify MSAB in writing within the Acceptance Period of any manner in which the Services or Deliverables do not meet the specifications set forth in the SOW. MSAB shall promptly correct any such deficiency which it deems valid and for which it receives written notice within the Acceptance Period. If Customer does not provide such notice within the Acceptance Period, the Services, and any Deliverables, will be deemed accepted.
1.3 Manner of Performance. The Services and all Deliverables relating thereto shall be performed and delivered by MSAB in a timely, professional and workmanlike manner and in accordance with the implementation milestones and work phases (if any) agreed to by the Parties and reflected in the SOW, which may be amended by mutual written agreement of the Parties. MSAB shall have the right to (a) control and direct the means, manner, and method by which the Services are performed, and (b) perform the Services at any place or location and at such time as MSAB may determine reasonable. Unless otherwise agreed to by the Parties, MSAB shall (i) observe the working hours, working rules, and policies of Customer, of which MSAB shall have been advised, while working on Customer’s premises, and (ii) be responsible for all equipment, software, hardware and other materials required by MSAB to provide the Services.
1.4 Customer Obligations. MSAB’s ability to deliver the Services will depend on Customer’s reasonable and timely cooperation and the accuracy and completeness of any information from Customer needed for MSAB to deliver the Services. Customer agrees to ensure access to and the availability of all necessary Customer resources as required by MSAB to perform the Services. Further, Customer agrees to fulfill any of its obligations designated in the SOW (the “Customer Obligations”). MSAB shall be excused from any delay in performance of the Services caused by Customer’s failure to timely complete a Customer Obligation, any act, error, omission or delay by Customer (or by a third party supplier independently hired by Customer) or any other event, act or omission outside of MSAB’s control.
2.1 Deliverables. The term “Deliverables” means any projects, reports, analyses, installation, documentation, scripts, code, customizations or other work results that MSAB may conceive, develop, or create in the course or as a result of performing the Services and as specifically set forth in the SOW. MSAB and its licensors, as applicable, shall own all right, title and interest, including without limitation intellectual property rights, in and to (a) all original components of the Deliverables created or developed by or on behalf of MSAB pursuant to its performance of the Services; (b) pre-existing works, inventions, technology, data, information and other material incorporated or used in connection with the Deliverables, or otherwise owned, used or possessed by MSAB prior to commencement of the Services; (c) all original works of authorship, inventions, discoveries, ideas, concepts, know-how, processes, techniques and other work product developed or created by or on behalf of MSAB pursuant to its performance of the Services; and (d) all derivatives, improvements, enhancements or extensions of the Deliverables (collectively, the “MSAB Materials”). Upon payment of all fees due for the Services, MSAB shall grant to Customer a limited, irrevocable (unless these Terms and/or the SOW are terminated by MSAB for cause pursuant to Section 8.2), non-exclusive, non-sublicensable, non-transferable, worldwide, royalty-free and paid-up license to use the Deliverables, together with any (if any) MSAB Materials that are incorporated into the Deliverables, solely for Customer’s internal business purposes, provided that Customer will have no right to use such MSAB Materials apart from the Deliverables or in any other manner; and further provided, however, that for any Deliverable for which there is a separate EULA that applies pursuant to Section 2.3, that EULA shall control over this Section 2.1. MSAB may include in the Deliverables appropriate proprietary rights legends which may not be removed by Customer. Nothing in these Terms shall convey to Customer any further rights, title, or interest in and to any MSAB Materials or any other MSAB interests, licenses, or rights not specifically granted herein, all of which are reserved by MSAB.
2.2 Customer Property. Customer hereby grants to MSAB a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right and license to use specified Customer property, information, intellectual property rights, software, programming code (source and object), application programs interfaces (APIs), branding, designs, ideas, concepts, processes, methods, documentation, content or materials provided or made available by Customer and/or its suppliers (collectively, the “Customer Property”) in order to perform the Services. Nothing in these Terms shall convey to MSAB any further rights, title, or interest in and to any Customer Property or any other Customer interests, licenses, or rights not specifically granted herein. MSAB agrees that all Customer Property shall remain at all times the property of Customer and/or its suppliers, as applicable. Any use by MSAB of Customer’s trademarks, trade names, service marks, domain names, or logos shall only be with Customer’s prior written permission (which, for avoidance of doubt, may be provided by email or any of the other forms of communication permitted under Section 11.2 below) and in accordance with Customer’s then current trademark usage practices and any quality control measures that Customer has provided to MSAB in writing from time to time. The use of Customer’s trademarks by MSAB and all goodwill attendant thereto shall inure exclusively to the benefit of Customer.
2.3 License to MSAB Products. Customer accepts and agrees to be bound by the applicable license agreements to the MSAB products set forth at www.msab.com/terms or provided to Customer with such products (each a “EULA”) for all instances of such products included with the Deliverables under the SOW. Any acceptance of such EULAs shall be done on behalf of Customer and Customer shall be bound by, and at all times be responsible for maintaining compliance with the terms and conditions of, each such EULA.
3. Confidentiality. The term “Confidential Information” means any and all knowledge, information, materials or data of a Party, whether written or oral, and if written or on electronic media, however produced or reproduced, that is marked as “Confidential” and/or “Proprietary” or which is otherwise reasonably understood to be a valuable, special, or unique asset of a Party, the disclosure of which is or may be damaging or harmful to such Party or its business or interests. With respect to the other Party’s Confidential Information, each Party agrees that it will not, for a period of five (5) years after the date of last disclosure or for so long as such other Party considers information to be Confidential Information (as defined by these Terms), copy, reproduce, publish, sell, use, make any commercial use of, exploit, disclose, or divulge any Confidential Information of the other Party, directly or indirectly, to any other person or entity except: (i) to the extent reasonably necessary for the receiving Party to perform its obligations under these Terms and the SOW; (ii) at the written direction of the disclosing Party; (iii) to the extent necessary to comply with law or the valid order of a court or governmental agency of competent jurisdiction, in which event the receiving Party will promptly notify the disclosing Party (where permissible under law) and, at the disclosing Party’s request and expense, will reasonably assist the disclosing Party with seeking confidential treatment of such information; or (iv) to a Party’s accountants, financial advisors and/or attorneys as part of its normal reporting or review procedures or to enforce its rights pursuant to these Terms. With respect to the other Party’s Confidential Information, each Party further agrees that such Confidential Information will at all times remain the property of the disclosing Party (or its licensors, customers, or suppliers, as applicable) and agrees to take all necessary and appropriate procedures to avoid unauthorized disclosure of Confidential Information. Upon termination or expiration of these Terms and/or the SOW, each Party will destroy and return to the other Party all Confidential Information of such other Party in its possession or under its direct or indirect control and, upon request of the disclosing Party, will provide written confirmation of such destruction or return.
4. Books and Records. MSAB shall maintain reasonable books and records relating to the Services performed under these Terms while such Services are being performed, including, without limitation, records of the time (on an hourly basis) during which MSAB provides the Services and/or travels in connection with the Services in sufficient detail to enable Customer to determine accurately its payment obligations as described herein or in the SOW.
5.1 Fees. Customer shall pay to MSAB the specified amounts and fees set forth in the SOW (the “Fees”) when due. If the Services are to be performed on a time and materials basis, MSAB shall set forth its rate schedule in the SOW. All Fees payable to MSAB are non-refundable.
5.2 Invoices. Unless otherwise agreed in the SOW, payments for any amounts and Fees owed to MSAB shall be made pursuant to the schedule for payment as identified in the SOW. If no schedule is identified in the SOW, then MSAB shall be paid on a monthly basis for the Services rendered in the prior month upon receipt by Customer of an invoice specifying the Services performed, any specific Fees applicable to such Services and any reimbursable expenses incurred in connection with these Terms in accordance with Section 5.3 below. Payments owed under these Terms will be made in the applicable currency of the location where MSAB performs the Services and, unless otherwise indicated in the SOW, shall be provided to MSAB within thirty (30) days of the receipt of each invoice by Customer. Any amount not paid when due will bear interest until paid at a rate of interest equal to the lesser of one and a half percent (1.5%) per month or the maximum rate of interest allowed by applicable law. Customer shall also be responsible for reasonable administrative, legal, and court costs incurred by MSAB in collecting late payments and late payment charges or in enforcing any of the other provisions of these Terms. All invoices shall be deemed accepted and approved unless disputed by Customer in writing within five (5) business days of Customer’s receipt of the invoice.
5.3 Expenses. MSAB shall be entitled to reimbursement of all out-of-pocket expenses incurred while performing the Services. MSAB shall invoice Customer as set forth herein for expenses incurred as a result of performing Services in accordance with these Terms. Such expenses shall be limited to reasonable out-of-pocket expenses necessarily and actually incurred by MSAB in the performance of the Services.
5.4 Taxes. Customer shall pay, indemnify and hold harmless MSAB from any sales, use, excise, import or export, value-added, or similar tax or duty, and any other tax or duty not based on MSAB’s net income, that is levied upon the Services and/or Deliverables or due to any payment to be made to MSAB pursuant to these Terms, and any penalties, interest, collection costs and withholding costs associated with any of the foregoing items. Taxes, fees and additional costs required to be paid by Customer pursuant to this Section are in addition to, and may not be claimed as a reduction or offset against, any payments otherwise due to MSAB under these Terms. If Customer is required by law to withhold or deduct any withholding taxes from or in respect of any amount payable to MSAB hereunder, then (i) the amount payable hereunder shall be increased to such amount which, after making all required withholdings or deductions of withholding taxes therefrom, will equal the amount payable hereunder had no such withholding taxes or deductions been required; (ii) Customer shall make such withholdings or deductions; (iii) Customer shall pay the full amount withheld or deducted to the appropriate authorities according to applicable laws; and (iv) Customer shall promptly deliver to MSAB a receipt or similar documentation from the appropriate governmental authority evidencing payment of such withholding taxes.
6.1 Mutual Representations and Warranties. Each Party represents and warrants that it has the right to enter into these Terms and to perform its obligations hereunder and that each Party has not made and/or will not make any contractual or other commitments which would conflict with the performance of its obligations hereunder.
6.2 Customer Representations and Warranties. Customer represents and warrants that it has all the necessary rights and permissions under applicable law to make use of the Services and Deliverables provided by MSAB and that its use of the Deliverables shall at all times be in accordance with applicable law. Further, Customer represents and warrants that any mobile device or information from any mobile device that is provided to MSAB in order for MSAB to perform the Services hereunder has been obtained and is being provided to MSAB in compliance with all applicable laws of any jurisdiction including, without limitation, the EU Data Protection Directive 95/46/EC and the Fourth Amendment of the United States Constitution, as applicable.
7.1 Indemnification by MSAB. MSAB will defend, indemnify and hold harmless Customer, its successors, and permitted assigns, from and against any and all damages, liabilities, judgments, costs and expenses, including reasonable legal fees (“Claims”) arising from any third party claim brought against such persons alleging that the use of the Deliverables as permitted hereunder infringes or misappropriates the intellectual property rights of such third party; provided that Customer (a) promptly gives MSAB written notice of the Claim; (b) gives MSAB sole control of the defense and settlement of the Claim; and (c) provides to MSAB all reasonable cooperation and assistance in connection with the defense and settlement of such Claim, including undertaking actions aimed at the mitigation of damages. In the event of a Claim, or if MSAB reasonably believes any Deliverable may infringe or misappropriate, MSAB may, in its discretion and at no cost to Customer, (i) modify the Deliverable so that it no longer infringes or misappropriates, (ii) obtain a license for Customer’s continued use of the Deliverable in accordance with these Terms, or (iii) immediately terminate the SOW and refund to Customer any prepaid fees for Services not performed as of the effective date of termination.
7.2 Indemnification by Customer. Customer will defend, indemnify, and hold harmless MSAB and all of its affiliates, employees, agents, directors, officers, shareholders, attorneys, successors, and assigns, from and against any and all third party claims, and all damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and litigation expenses) pertaining thereto, relating to or arising from (i) Customer’s use of the Services or Deliverables, (ii) any claim (whether or not filed) that Customer has violated applicable law or infringed upon a third party’s right of privacy or (iii) a breach by Customer of these Terms, the SOW or any other agreement between MSAB and Customer. Customer will not settle any such claim without MSAB’s prior express written consent. MSAB may participate in the defense or settlement of any such claim, at its own expense, with counsel of its choice.
8.1 Term. Unless terminated earlier as set forth herein or as otherwise agreed to by the Parties, the term of these Terms will commence as of the effective date of the applicable SOW and continue in full force and effect thereafter unless and until the SOW is terminated or expires in accordance with its provisions or, if no termination or expiration is provided for in the SOW, upon completion of the Services.
8.2 Termination. MSAB may terminate these Terms or the SOW for convenience or for cause at any time immediately upon written notice to Customer. Customer may terminate these Terms and the SOW only in the event that MSAB breaches a material term of these Terms and has not cured such breach within thirty (30) days of written notice of the breach by Customer (or such other commercially reasonable period agreed upon by the Parties).
8.3 Effect of Termination. Within thirty (30) days of the termination of these Terms or the SOW, Customer shall pay MSAB for all amounts due for Services or Deliverables completed and delivered and expenses incurred by MSAB as of the termination date and pro-rated Fees for Services or Deliverables in process but not yet completed or delivered as of the termination date. Upon MSAB’s receipt of a termination notice from Customer, MSAB shall cease all work under the SOW unless such notice requests that MSAB continue or complete any work in progress. Upon termination of these Terms or the SOW, each Party shall promptly return to the other Party all property of the other Party in its possession or under its control. Upon receipt by MSAB of all outstanding payments due from Customer in accordance with this Section 8.3, MSAB shall deliver to Customer all Deliverables in MSAB’s possession, including any work in progress towards such Deliverables.
8.4 Survival. The Sections of these Terms on Proprietary Rights (Section 2), Confidentiality (Section 3), Indemnification (Section 7), Effect of Termination (Section 8.3), Survival (Section 8.4), Disclaimer and Limitation of Liability (Section 9), Compliance (Section 10) and Miscellaneous (Section 11), as well as Customer’s payment obligations for Fees due and expenses incurred, shall survive the termination or expiration of these Terms.
9.1 OTHER THAN AS EXPRESSLY SET FORTH HEREIN OR IN THE SOW, THE SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SYSTEM INTEGRATION, DATA ACCURACY AND QUIET ENJOYMENT, AS WELL AS ANY WARRANTY RELATED TO THE USE, OR THE RESULTS OF THE USE, OF THE SERVICES, DELIVERABLES OR WORK PRODUCT. MSAB SHALL NOT BE LIABLE TO CUSTOMER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS OR REVENUES, LOSS OF DATA, INTERRUPTION OF BUSINESS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF EQUIPMENT OR SYSTEMS AND COST OF SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF THESE TERMS OR THE SOW, WHETHER OR NOT FORESEEABLE AND EVEN IF MSAB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, THE TOTAL LIABILITY OF MSAB FOR ALL CLAIMS ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY CUSTOMER UNDER THE SOW FOR THE THREE (3) MONTHS PRIOR TO THE EVENT THAT GAVE RISE TO SUCH CLAIM.
10. Compliance. The Services and Deliverables provided hereunder are for Customer’s internal use and not for further commercialization. Customer shall comply with all applicable laws and regulations, including all applicable export control laws, regulations and embargoes, and is solely responsible for obtaining any required export or import authorizations. Each Party will comply with anti-bribery laws and regulations in the countries in which it conducts business under these Terms. Neither MSAB nor Customer will, directly or indirectly, offer or furnish to any foreign government official any bribe, kickback, gratuity, payment, compensation, service or anything else of value in connection with or related to any activity or payment under these Terms. MSAB may suspend its performance under these Terms at any time to the extent required by laws applicable to either Party.
11.1 Relationship of the Parties. Customer acknowledges that, pursuant to these Terms, MSAB has been retained to act solely as an independent contractor to Customer and will not be treated as an employee of Customer. MSAB will have no right, power or authority to create any contract or obligation, or incur any liability, on behalf of, or binding upon, Customer without Customer’s prior written consent. This Agreement is not intended, and will not be construed, to render Customer and MSAB as partners or joint venturers.
11.2 Notices. All notices required under these Terms shall be in writing and shall be considered given (i) when delivered personally, (ii) five (5) days after mailing, when sent certified mail, return receipt requested and postage prepaid, (iii) the business day after dispatch, when sent via a commercial overnight carrier, fees prepaid, (iv) upon delivery when sent by facsimile transmission confirmed by first class mail, or (v) upon receipt via email if receipt is expressly acknowledge by the receiving Party. All communications will be transmitted to the address of the respective Party set forth on the SOW. Either Party may change its address for notice by providing written notice to the other Party in accordance with this Section.
11.3 Governing Law. This Agreement will be governed by and construed under the laws of the Commonwealth of Virginia, USA, without regard to conflicts-of-laws principles that would require the application of any other law. The exclusive venue and forum for any dispute arising out of these Terms shall be in the state or federal courts located in the Commonwealth of Virginia, USA, and each Party expressly consents and agrees that it is subject to personal jurisdiction in such forum and that venue is proper in these courts in any such action or proceeding. The Party that prevails in any such dispute shall be entitled to an award of its reasonable attorney’s fees and expenses. The Parties expressly disclaim the applicability of, and waive any rights based upon, the Uniform Computer Information Transactions Act (as currently enacted or as may be codified or amended from time to time by any jurisdiction) and the United Nations Convention on Contracts for the International Sale of Goods.
11.4 Force Majeure. Neither Party shall be liable for any failure to perform, or any delay in performing its obligations (other than payment obligations) pursuant to these Terms that arises out of, is caused by or results from acts of God or other circumstances that are beyond its reasonable control. In the event that any such circumstances do arise, occur, or result, the affected Party shall promptly notify the other Party and shall use reasonable efforts to overcome them as promptly as practicable.
11.5 Severability; Waiver. If any provision of these Terms is held invalid or unenforceable by any court of competent jurisdiction, the other provisions of these Terms will remain in full force and effect. Any provision of these Terms held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable. Neither any failure nor any delay by any Party in exercising any right, power or privilege under these Terms or any of the documents referred to in these Terms will operate as a waiver of such right, power or privilege, and no single or partial exercise of any such right, power or privilege will preclude any other or further exercise of such right, power or privilege or the exercise of any other right, power or privilege.
11.6 Entire Agreement; Modification. These Terms, the SOW (including any addenda attached to the SOW) and any EULAs supersede all prior agreements, whether written or oral, between the Parties with respect to their subject matter and constitutes a complete and exclusive statement of the terms of the agreement between the Parties with respect to their subject matter. Neither Party may assign any of its rights or delegate any of its obligations under these Terms without the prior written consent of the other Party. Subject to the preceding sentence, these Terms will apply to, be binding in all respects upon, and inure to the benefit of the successors and permitted assigns of the Parties. These Terms and the SOW may not be amended, supplemented, or otherwise modified except by a written agreement executed by both Parties.
11.7 Government End Users. To the extent that the Deliverables include any MSAB Materials that were conceived, created or developed prior to or independent of these Terms and/or the SOW (collectively, “Independent Materials”), such Independent Materials are developed entirely at private expense and are therefore provided to the United States of America and its respective instrumentalities, agencies, or offices, regardless of form (collectively, the “U.S. Government”) with RESTRICTED RIGHTS and/or LIMITED RIGHTS (as applicable). Use, modification, reproduction, release, performance, display, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (b)(2) of the Technical Data – Commercial Items clause at D.F.A.R.S. 252.227-7015, subparagraphs (b), (c)(2) and (g) of the Rights in Data – General clause at 48 C.F.R. 52.227-14, or subparagraphs (b)(1) and (2) of the Commercial Computer Software License at 48 C.F.R. 52.227-19, as applicable. The Independent Materials are commercial in nature and were not first produced in the performance of any U.S. Government contract. Accordingly, the Independent Materials are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §§227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. For any use of the Independent Materials that would require compliance by MSAB with a particular government requirement (whether of the U.S. Government or any other country, state, or other jurisdiction) not identified herein or that would affect MSAB’s rights, the applicable government entity, agency, or office must notify MSAB of said government requirement and obtain a waiver or exemption from such requirements for the benefit of MSAB before any government access to the Independent Materials.

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