Source: https://simfony.net/manage/login.jsp
Timestamp: 2019-04-18 16:34:24+00:00

Document:
I consent that Simfony Mobile may use my e-mail address to contact me for products and services updates, information and offers.
I consent that Simfony Mobile may use phone number to contact me for products and services updates, information and offers.
Simfony Mobile may collect and use together with its partners the e-mail and phone number registered herein, in order to grant access to special offers or receive marketing information related to partner products.
I agree with the General Terms and Conditions of the Simfony Mobile services.
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An "Internet Cookie" is a small text file consisting of letters and numbers that will be stored on your computer, mobile terminal or another type of equipment of a user accessing the Internet. The cookie is installed through a web-server's request to a web browser (eg Internet Explorer, Chrome) and is completely "passive" (does not contain software, viruses or spyware, nor can it access the information on the storage device of the user).
Since identity protection is very valuable and is the right of every Internet user, it is advisable to know what issues can be created by cookies. Because the need to transmit constant information in both ways between the browser and the website, if an attacker or unauthorized person intervenes during the data transmission, the information contained in the cookie can be intercepted. Although very rarely, this can happen if the browser connects to the server using an unencrypted network (e.g. an unsecured WiFi network). Other cookie-based attacks involve misconfigured cookies on web servers. If a website does not require the browser to use only encrypted channels, attackers can use this vulnerability to make browsers to send information through insecure channels. Attackers then use the information to target unauthorized sites. It is very important for users to be careful in choosing the most appropriate method of protecting personal information. What do you do if you do not want cookies to be installed on your device? To the extent that you think that storing information extracted from your computer or mobile device is relatively invasive, you can block all cookies or just some of them, or even remove cookies that have been installed on your terminal. But be aware that you risk not being able to use certain functions. To enable this jam, you need to change your browser's privacy settings. Some third-party operators have developed tools whose modules allow deactivation of data collection and use. Disabling and refusing to receive cookies can make some sites unfeasible or difficult to visit and use. Also, refusing to accept cookies does not mean that the user will no longer receive / see online advertising. It is possible to use browser settings for these cookies to no longer be supported, or you can adjust your browser to accept cookies from a particular website. All modern browsers offer the ability to change cookie settings.
This Agreement (the "Agreement") is concluded between Simfony Mobile S.R.L. ("Simfony"), a Romanian legal entity, having its headquarters in Bucharest, 5th District, 99 Carol Davila str., VAT code: RO32270800, and the company/person listed under "Customer name" in the Registration/Order form (the "Customer") and is dated as of the date of checking the "Accept" box of these Terms and Conditions by the Customer, following the placement of the Order Form or on date of the signature of the representative of the Customer.
1.1. Simfony has agreed to provide to the Customer the Service and/or Device and/or Mobile Platform connectivity (the "Services") as it was specified in the Order form, in accordance with the Service Plan (the "Service Plan") of the Order, for the agreed upon period of time ("Initial Term"), unless terminated earlier in accordance with this Agreement.
1.2. The provision of the Services is subject to the Terms and Conditions of this Agreement, which Customer undertakes to respect in full and at all times, during the term of this Agreement.
2.1. This Agreement is concluded for the Initial Term, as agreed in the Order form.
2.2. Upon expiration of the Initial Term, Simfony will continue to provide you with the Services in accordance with your current Service Plan, at the then prevailing monthly fee, on a monthly basis, should you not decide to terminate this Agreement, according to the provisions of the Termination clause.
2.3. Prior to the expiration of the Initial Term, Simfony may contact you and offer you a renewal Service Plan ("Renewal Offer"). Should you agree with the Renewal Offer, the Services will be extended for a period of time similar to the Initial Term and subject to a renewed Service Plan.
3.1. Simfony shall provide the Services in accordance with the provisions of this Agreement, it being entitled to offer such Services pursuant to the Certificate issued by the Romanian National Authority for Administrating and Regulation of Communications (ANCOM) on 11.12.2017, under no. SCDASDN35549. The Customer agrees to use the Services only on the terms set out in this Agreement.
3.2. Considering that the Services provided by Simfony are the result of inter-connectivity and roaming agreements carried out with other Mobile Services providers, the Services are offered subject to the continuing right of Simfony to provide such Services, from the Third-Party Service Providers. If at any time, any agreements between Simfony and a Third-Party Service Provider is terminated, and that agreement is not replaced or renewed, Simfony is entitled to stop rendering the Services and terminate this Agreement, and the Customer agrees that it will not hold Simfony liable for any damages, provided that any such termination will be notified in writing thirty (30) days prior to the effective termination.
3.3. Simfony reserves the right to change the provisions of the Services, should the clauses of any of its agreements concluded with a Third-Party Service Provider change, as to require the alteration of the Services. Any such change will be deemed to take place on the date stated in the notice Simfony gives to the Customer regarding any such change.
3.4. Notwithstanding the provisions of clause 3.2., Simfony undertakes to offer the Services using due care and skill and aims to provide the Services error free. However, given the nature of telecommunication systems and taking into consideration its agreements with the Third-Party Service Providers, Simfony cannot guarantee that the Services will be offered continuous or fault free.
3.5. In order for the Services to be provided according to the provisions of this Agreement, the Customer undertakes that all the information you provide to Simfony is accurate at the time of placing the Order and it will be kept up-to-date for the whole duration of the Agreement.
3.6. The Services offered by Simfony are M2M (Machine to Machine) Services, and do not offer access to voice calls, including access to the single European emergency call number 112. The Services are intended solely for the use in connection with devices that support M2M communication and are not to be used in connection with any other type of devices.
3.7. In order for the Services to be provided according to the terms of this Agreement, Simfony will deliver the number of SIM cards ordered in the Order Form (if any) at the address indicated in said Order, within five (5) business days from the moment the order is confirmed. All taxes for the delivery of the SIM cards will be borne by the Customer and those taxes will be included in the first invoice issued to the Customer.
3.8. From the moment the Customer's Order is confirmed, the initial connection term is of maximum seventy-two (72) hours. The Customer will receive notice of the initial connection.
vii. be responsible for damage or loss caused to Simfony or third parties by misuse of the Services other than due to the negligent acts or omissions of Simfony or its employees.
4.2. The Customer undertakes to comply with the terms of any license, law or regulation applicable to such use of the Services.
4.3. The Customer is fully responsible for any device and/or equipment used in connection to the Services, whether provided by Simfony or supplied by any other third party. The Customer has to ensure that any such device and/or equipment is technically compatible with the Services and that the device and/or equipment complies and is used in accordance with the applicable law. Simfony will not be liable for the improper use of any device and/or equipment used in connection with the Services. Furthermore, the Customer undertakes that any device and/or equipment used in connection with the Services will not interfere with Simfony's network or with the Services.
4.4. The Customer undertakes not to introduce viruses or other harmful code or procedures to the network of Simfony.
5.1. The Charges for the Services offered by Simfony are detailed in the Order Form. The charges are fixed throughout the whole duration of the Agreement, unless otherwise amended by both Parties, in writing and prior to any change.
5.2. Notwithstanding the provisions of 5.1., the Charges for the Services can be amended by Simfony unilaterally, upon giving notice to the Customer, should any of the Third-Party Service Providers of Simfony change their pricing policy. The changes will take place starting with the date stated in said notice. Should the charges increase and the Customer not agreeing with the amended Service Plan, it has the right to give notice to Simfony regarding the termination of this Agreement, in writing and with thirty (30) days from receiving notice of any such change.
5.3. The Invoice period is the one stated in the Order Form. The first invoice period will begin on the date of the initial connection and ends at 23:59 on the day before the start of the second Invoice period, as pursuant to the Order Form.
5.4. At the end of each Invoice period, Simfony will issue an invoice to the Customer within five (5) business days from the end of each invoice period. The invoice will be issued electronically and sent at the e-mail address indicated by the Customer in the Order Form. The invoice will be deemed sent at the moment Simfony sends the e-mail containing the invoice, unless there is a communications system failure, which will be recorded as such. Any change of e-mail address on behalf of the Customer is to be notified in writing to Simfony within five (5) business days from the effective change. Simfony is not liable for any change of e-mail address that is not notified in writing to Simfony and Simfony will use the same e-mail address for the delivery of invoices issued, until notified otherwise.
5.5. The first invoice will be generated after the Customer's order is confirmed and will contain all the costs the Customer bears upon placing the Order (e.g. the cost of the SIM cards). The first invoice after activating a SIM will contain the Charges billed at the rate of a full month for the activated SIM(s) in the previous billing cycle.
5.6. All invoices will contain detailed information about the Services rendered, the volume of traffic and any other additional Charges that might be applicable for the Invoice period.
5.7. All invoices will be issued in EUR and all prices will be quoted exclusive of VAT. Where applicable, reverse tax procedures will apply.
5.8. Payment by the Customer of any invoice issued by Simfony is due within fifteen (15) calendar days from the moment the invoice was issued (the "Due Date").
5.9. Payment of any invoice will be made by bank transfer, in the account indicated in the invoices issued by Simfony. The Customer bears the cost of the bank transfer.
5.10. The Customer is fully responsible for any Charges contained in the invoices issued by Simfony and will not be relieved of liability for the overuse of the Services, improper usage of the Services, fraud committed against the Customer or any security breach against the Customer, unless it is a breach of this Agreement by Simfony.
5.11. Simfony has the right to suspend the Services, should any invoice issued to the Customer remain unpaid after the Due Date and following a notice in writing by Simfony that failure to pay the invoice within seven (7) days from the Due Date will cause the suspension of the Services. The Customer will continue to be liable to pay any charges and future invoices issued by Simfony, including for the periods of time the Services were suspended for lack of payment. The Services will be restored after Simfony receives payment of any outstanding amounts of money.
5.12. Simfony will charge penalties, calculated on a daily basis, on any outstanding sums of money that remain unpaid after the Due Date of each invoice. The penalties will be calculated at a rate of twelve (12) % per year.
5.13. Any disputes arising out of the Charges included in the invoices issued by Simfony do not entitle the Customer to suspend payment of any such invoice.
vi. Simfony deals with an actual or suspected security breach, virus and/or any misuse.
6.2. Any suspension of the Services as per art. 6.1. will be done in a way that minimizes the downtime and, where possible, will be carried out at a suitable time in order to affect as little as possible the rights of the Customer.
6.3. Whenever possible, a notice to the Customer will be sent twenty-four (24) hours prior to any suspension of the Services.
6.4. Simfony shall use all reasonable endeavors to ensure that the Services are offered at an uptime of ninety-seven (97) % for any given Invoice period, with the exception of the suspension of Services that have been previously notified to the Customer.
6.5. Should the Customer observe that the uptime stated by Simfony is not offered according to the provisions of art. 6.4., for reasons that are not attributable to the Customer, it can file a complaint at the following address: support@simfonymobile.com or by calling the telephone number: 0040.314.361.999 (available Mon. â€“ Fri. from 09:00-17:00 EEST). All complaints will receive a written answer within seventy-two (72) hours from the moment they are received by Simfony. The provisions of art. 8.1. are applicable accordingly.
7.1. The Customer acknowledges that Simfony has relied and will rely upon the information, materials, documents and materials (the "Background Information") made available by the Customer upon registration.
7.2. The Customer warrants that the Background Information has been and will be, at the time it is made available, compiled with reasonable skill and care and shall not, either through error or omission, be misleading or inaccurate in any material respect.
ii. subject to the provisions of clause 3.2., Simfony has full right, power and authority to provide the Services to the Customer in accordance with the terms of this Agreement.
ii. refund such part of the charges as relates to those Services that it did not provide.
7.5. Any action that Simfony takes as per art. 7.4., at its sole discretion, shall constitute an entire discharge of Simfony's liability for any such failure, and the liability of Simfony under the warranty given through clause 7.3. will not in any case exceed the charges payable by the Customer with regard to the Services that were not delivered.
7.6. Simfony does not offer or use any type of management methodology and/or technical inspection procedures regarding the Services it offers.
7.7. Any other warranty, other than those in art. 7.3. are strictly excluded to the fullest extent permitted by law.
8.1. In the event that the Services, or any part of them, are suspended or made unavailable to the Customer for a period exceeding twenty-four (24) hours continuously, and said suspension is not a result of a Force Majeure event, or an act or omission of the Customer, or an emergency situation, then the Customer will be entitled to a compensation proportional to the period of time the Services were made unavailable, in the form of a discount applicable to the next invoice(s).
8.2. With the exception of the provisions of clause 8.1., Simfony shall not be liable for any type of direct, indirect, consequential or punitive damages, loss of revenue or business, arising from the use of the Services by the Customer.
8.3. The Customer will indemnify, keep indemnified and hold harmless Simfony from and against all costs expenses, liabilities, losses, damages, claims, proceedings or legal costs which Simfony incurs or suffers in respect of a direct or indirect breach or negligent performance or failure in performance by the Customer of the terms of this Agreement, any use or misuse of the Services by the Customer or any breach of the applicable law by the Customer. For the avoidance of doubt, for the purposes of this clause, the term "Customer" shall include the employees and other representatives of the Customer, if there are any.
9.1. The Customer has the right to terminate this Agreement, without invoking any reason, within fourteen (14) work days from checking the "Accept" box of the Terms and Conditions set herein or from the date of the signature of the representative of the Customer, without payment of any penalties or compensation towards Simfony. Should Services be used during the fourteen-day period, the Customer undertakes to pay the fees related to the use of the Services, based on the invoice issued by Simfony.
9.2. After the Initial Term of the Agreement, provided that no renewal was agreed by the Parties, this Agreement may be terminated by any of the Parties, with a prior written notice, given at least thirty (30) days before any effective termination.
9.3. During the Initial Term, or any other extension agreed upon by the Parties, the Agreement may be terminated according to the provisions of art. 5.2.
iii. the Parties decide to terminate the Agreement amicably.
9.5. Any early termination as per art. 9.4. will be subject to a written notice given to the other Party at least ten (10) days before termination becomes effective.
9.6. Simfony can terminate this Agreement unilaterally should any of its agreements with any of its Third-Party Service Providers is terminated and/or altered substantially, in a manner which makes the provision of the Services unviable, as pursuant to art. 3.2. Simfony will not be liable to the Customer for any direct, indirect, consequential or punitive damages, loss of revenue or business, arising from the termination of this Agreement due to this reason.
9.7. Termination of this Agreement will have no effect on the already outstanding obligations between the contracting Parties.
9.8. Nothing in this chapter removes the liability of the Party who culpably caused the termination of the Agreement.
9.9. Following any cause for termination of this Agreement, the Customer will promptly restore to Simfony any and all devices and/or documents provided on loan by Simfony for the performance of this Agreement.
iv. is required by any government or regulatory body to be disclosed by the Receiving Party.
vi. to notify the Disclosing Party immediately upon becoming aware of any breach of confidence by anybody to whom the Receiving Party has disclosed the Information and give all necessary assistance in connection with any steps which the Disclosing Party may wish to take to prevent, stop or obtain compensation for such breach or threatened breach.
11.1. Nothing in this Agreement will be deemed to give to the Customer any right, license or other type of right to use any of the Intellectual Property owned and/or developed and/or licensed by Simfony and/or any Third Party Service Provider, with the exception of the rights Simfony grants to the Customer for the term of this Agreement solely in connection with providing the Services and to the extent that they are necessary in order for the Services to be used for the purpose they were supplied.
11.2. Where access to the Mobile Platform is granted as part of the Services, the license to use the Mobile Platform is granted only in connection with the provision of the Services and for the duration of this Agreement. Upon termination of this Agreement, the Customer loses any rights to use the Mobile Platform and access will be restricted from the termination date.
12.1. Neither of the Parties shall be liable for non-performance or improper performance - total or partial - of any obligation imposed on it under this Agreement, if non-performance or improper performance of those obligations was due to Force Majeure, as defined by law.
12.2. The Party invoking Force Majeure shall notify the other Party, within three (3) days from the occurrence of such an event and take all possible measures in order to limit its consequences.
12.3. If within ten (10) business days from occurrence, the event continues, the Parties are entitled to notify the termination of this Agreement without any of them having the right to claim damages.
13.1. Any notice or communication given by Simfony to the Customer, in connection to this Agreement, shall be in writing and shall be sent by e-mail to the address indicated in the Order Form by the Customer.
13.2. Any notice or communication given by the Customer to Simfony, in connection to this Agreement, shall be in writing and shall be sent to the following e-mail address: support@simfonymobile.com.
13.3. All notices and communication will be deemed delivered on the day they were sent, unless the e-mail is returned to sender as "undeliverable".
13.4. The Parties have the right to change their e-mail address by sending a written notice, prior at least five (5) business days from the moment the change becomes effective.
14.1. The Parties will make all reasonable efforts in order to settle any disputes arising from the conclusion, performance or termination of this Agreement in an amicable manner.
14.2. If the Parties do not reach an amicable settlement within thirty (30) days from the occurrence of any dispute over the provisions of this Agreement, the Parties will defer said dispute to the competent courts of law.
14.3. Separate from any means of settling disputes that arise from the conclusion, performance or termination of this Agreement, the Customer has the right to address the Romanian National Authority for Administrating and Regulation of Communications (ANCOM) with a written request regarding the resolution of any such dispute, should the dispute not be settled amicably within the timeframe set out in art. 14.2.. The request can be made following the procedure set out under this webpage: http://www.ancom.org.ro/_250.
14.4. The Parties hereby declare that they submit to the jurisdiction of the courts of law of Bucharest, Romania, and these will be the only competent bodies to settle any disputes between the Parties.
14.5. The Parties further agree that the applicable law of this Agreement will be Romanian substantive law.
15.1. The Customer can file any request/complaint/question regarding the provision of the Services to the following e-mail address: support@simfonymobile.com or by calling the telephone number: 0040.314.361.999 (available Mon. â€“ Fri. from 09:00-17:00 EEST). Any request can also be sent in written form at the following address: 99 Carol Davila str., 2nd Floor, 5th District, Bucharest, Romania.
15.2. Any answer given by Simfony will be in writing and sent within fourteen (14) days from receiving any enquiry from the Customer.
15.3. Any request regarding technical issues in what concerns the Services, will be answered within seventy-two (72) hours.
16.1. Nothing in this Agreement will be deemed to create a partnership between Simfony and the Customer, or to enable any of the Parties to act as an agent for the other Party or in any way to act in the name or on behalf of the other Party.
16.2. Simfony is entitled to transfer, assign, or otherwise deal with any of the rights it has under this Agreement to a third party. The Customer can transfer its rights and obligations according to this Agreement only with the prior, written consent of Simfony.
16.3. Should any of the Parties violate their obligations, the failure of the Party who has suffered a prejudice to enforce its rights, to require the execution of the obligations or to require the money equivalent of those obligations, does not mean it renounced those rights.
16.4. Any contractual provision proved to be invalid, prohibited, unenforceable or void from a legal standpoint, to the extend this has been established by a court of law, will not affect the validity of the rest of the Agreement, which will continue to be in effect through the remaining valid provisions.
16.5. Any contractual provisions proved to be invalid, prohibited, unenforceable or void from a legal standpoint will be replaced in a way that they produce effects; this will be done in such a way as to affect as little as possible the other provisions.
16.6. Modification of this Agreement can only be done through a written addendum, signed by both contracting Parties, unless otherwise stated in this Agreement.
The processing of personal data that you provide on this website will be done by Simfony Mobile S.R.L., in accordance with the provisions of Romanian Law 677/2001 for the Protection of Individuals with regard to the Processing of Personal Data, the notification of the processing of such data being registered in the Register of personal data processors under no. 0025962 / 22.10.2015 to the National Supervisory Authority for Personal Data Processing ("ANSPDCP") and following the rules set by Regulation 2016/679 of the European Parliament and the Council, more commonly known as "GDPR" (General Data Protection Regulation).
What personal data do we collect from people who visit our website and/or customers?
This information is needed to help you with your experience and to fulfill legal and contractual obligations. Furthermore, we will collect your IP address when browsing our website, which will be used to geo-locate your position, with approximation.
Furthermore, usage and log information will be collected automatically when you use our services and/or products. This includes information about the devicesâ€™ activity, log information, data traffic, duration of activity, diagnostic and crash logs, performance logs and reports. While this information is not considered personal data, it will be collected as part of our services.
Credit card information, if supplied, is collected by a third-party gateway provider and we do not have access to this information.
We collect information from you when you register on our site, place an order or enter information on our website, depending of your interaction with our website. Furthermore, information will be collected when you use our services and/or products, regarding usage and log information, as described above.
Your name, mailing address and phone number will be stored for the duration of our contractual relationships, and afterwards only in order to fulfill legal obligations regarding fiscal regulations, for the period of time required in such legislation. If you subscribed to our newsletter, your e-mail address will be stored for an undetermined period of time, in order to deliver to you news and information about Simfony products and services, through our newsletter service. Should you decide you do not wish to receive this sort of information, your e-mail address will also be deleted, upon unsubscribing. However, you will have to keep a record of your un-subscription request.
What is the basis for processing personal data?
Your personal information is stored on the servers of Amazon Web Services (AWS) based in Frankfurt, Germany. Their services are ISO 270001, ISO 27017 and ISO 27018 certified, meaning AWS has a systematic and ongoing approach to managing information security risks that affect the confidentiality, integrity, and availability of company and customer information, including personal data. Furthermore, the servers are hosted in highly secure data centers that utilize state-of-the art electronic surveillance and multi-factor access control systems. Data centers are also staffed 24x7 by trained security guards, and access is authorized strictly on a least privileged basis. Regarding the information you provide to us, it is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
Furthermore, our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
All transactions are processed through a gateway provider and are not stored or processed on the servers we have access to. In addition, all credit card information you supply is encrypted via Secure Socket Layer (SSL) technology.
Traffic information, however, can pass through channels that are outside the European Union.
3 the right to erase their personal data, "right to be forgotten"
If you are concerned with the processing of your personal data, you have the right to request, through a written, signed and dated request, information from Simfony regarding the following aspects: if the data concerning you is processed, the type of data that is processed, the purpose of the processing, the recipients of the data, the automatic processing mechanisms used by Simfony or the rights you have.
Simfony will provide the requested details within 30 days of receipt of the request from you.
Anyone concerned has the right to obtain from Simfony, on request and free of charge, where appropriate, rectification of their personal data.
You can also change your personal information by logging in to your account.
Simfony will inform you about the measures taken within 30 days from the receipt of such a request from you.
You have the right to request at any time the deletion of your personal data, in case they are no longer necessary for the scope they were provided in the first place, or your data has been processed illegally.
Simfony will inform you about the measures taken within 30 days from the receipt of the request from you.
You also have the right to object to your personal data being processed, on grounds relating to your particular situation, if that data is processed by us whilst invoking a legitimate interest.
You have the right to request that the personal data concerning you, which you have provided to us, be transferred in a structured, commonly used and machine-readable format to another data controller.
Simfony does not use an automated individual decision-making process, but should that be the case, you have the right to not be subject to a decision based solely on automated processing.
We do not sell, trade, or otherwise transfer to outside parties your personal data, unless you agree to this transfer. This does not include website and server hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when itsâ€™ release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
Visitors can surf our website anonymously.
Our website allows third-party behavioral tracking for the purpose of analyzing the activity that users have on our website.
We do not specifically market to persons under the age of 18 years old.
Should any data breach occur, and in order to be in line with the General Data Protection Regulation, we will notify you via e-mail within 72 hours after having become aware of such a data breach.
We collect your e-mail address in order to process your orders and customer service requests and, if you opt in, to send you updates about the products and services that we offer, through our newsletters.
If at any time you would like to unsubscribe from receiving future emails , you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

References: art. 6
 art. 6
 art. 8
 art. 7
 art. 7
 art. 5
 art. 9
 art. 3
 art. 14