Source: https://tribehotels.com.au/terms-and-conditions/
Timestamp: 2019-04-24 11:55:03+00:00

Document:
ii. All bookings made via Participating Websites or with Tribe Hotel Group directly are made subject to these terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at the Participating Property under the booking once any payment is made in relation to the booking.
iii. Bookings may also be governed by and subject to additional terms and conditions which are applied by individual Participating Properties. These terms and conditions may relate to items such as payments, deposits and cancellations and you should confirm the exact conditions directly with the Participating Property before booking. If there is any inconsistency between the Participating Property terms and conditions and these Terms and Conditions, the latter will prevail.
iv. For [email protected] Bookings of 90 or more days you may be required to enter into a permanent rental agreement with the Participating Property in which case you will be bound by both the permanent rental agreement and these terms except to the extent of any inconsistency in which case the former will prevail to the extent of that inconsistency17.
v. If booking via your Travel Agent the terms and conditions provided by your Travel Agent will apply to your booking and you should ask your Travel Agent for a copy of these terms and conditions.
vi. Some Terms and Conditions vary according to the property type (for example capital or non-capital city properties) or according to booking type (for example Peak Season Bookings, [email protected] Bookings and Advance Purchase Bookings). You should ensure that you read the Terms and Conditions carefully to ensure you are aware of the Terms and Conditions which apply to your particular booking.
vii. Except in relation to [email protected] Bookings if any part of your booking falls on a date which is classified as a Peak Season Booking date then your entire booking will be deemed a Peak Season Booking and any terms or conditions which apply to Peak Season Bookings will apply to your entire booking.
viii. Any prices, fees, deposit amounts or charges which are specified or referred to in these terms and conditions are in the same currency as the booking to which they relate.
i. “Advance Purchase Booking” means a booking at any Participating Property which is advertised as an Advance Purchase Booking or which you have been notified by Tribe Hotel Group is an Advance Purchase Booking or which is listed on a Participating Website as an Advance Purchase Booking.
ii. “Best Available Rate” means the best rate available on any given day for a particular Participating Property excluding any [email protected] rate which is available.
iv. “[email protected] Booking means a booking for a14 night or more consecutive nights stay at a Participating Property.
v. “Booking Credit” means credit which may be applied to future accommodation or accommodation package bookings with Tribe Hotel Group subject to clause 12.
vi. “Gift Card” means a gift card bearing the Tribe Hotel Group, Tribe® brand.
viii. “Tribe Hotel Group” means Tribe Hotel Group Pty Ltd trading as Tribe Hotel Group.
ix. “Participating Properties” means any property associated with Tribe®.
x. “Participating Website” means any of the following websites: www.mghotels.com.au, www.peppers.com.au, www.peppers.co.nz, www.Tribe Hotel.com.au, www.breakfree.com.au or any website owned by or pertaining to a Participating Property.
xi. “Password” means, if you are a Club.CuSoon member, your Club.CuSooon password.
xii. “Peak Season Booking” means a booking at any Participating Property which is advertised as a Peak Season Booking or which you have been notified by Tribe Hotel Group is a Peak Season Booking or which is listed on a Participating Website as a Peak Season Booking. View schedule of Peak Season Booking Dates and Events.
xiii. “Standard Booking” means a booking at any Participating Property other than an Advance Purchase Booking, [email protected] Booking or Peak Season Booking.
xiv. “You” and “Your” mean the person who is making the booking.
xv. “Username” means, if you are a Club.CuSoon member, your Club.CuSoon username.
ii. If you are unable to provide such identification your booking may be cancelled and you may be liable to pay Tribe Hotel Group an amount equal to the full booking amount plus any other costs incurred by Tribe Hotel Group in connection with the booking. Accordingly, any pre-payment you have made in relation to the booking will be forfeited to Tribe Hotel Group under this term.
i. Bookings, other than Advance Purchase Bookings and [email protected] Bookings, can be made online via any of the Participating Websites or with Tribe Hotel Group direct by calling Central Reservations on 1800 080 878 or + 61 8 9267 4878 if calling from overseas.
iii. [email protected] Bookings may only be made by emailing [email protected] or by calling +61 7 5665 4455 (1800 217 044 Toll Free Australia).
v. Any quote given is an estimate only of price and the price will only be confirmed once a payment is made on the booking and you receive written advice from Tribe Hotel Group that the payment has been received and the booking has been confirmed.
there is a change in or imposition of a government charge, tax or levy which entitles or necessitates Tribe Hotel Group changing the price of your booking.
vii. If the price of a booking is changed under clause 4.6 you may pay the new price for your booking or cancel your booking and receive a full refund.
viii. If you reasonably believe a written confirmation or invoice which has been provided to you is incorrect, you can request that Tribe Hotel Group reissue that written confirmation or invoice and you may either pay the amount specified on the reissued written confirmation or invoice by the date which it is specified as being due, or cancel your booking.
ix. If you make a booking via a Participating Website you can view details of your booking under the ‘My Bookings’ area once you access the Participating Website using the login details you created when you made the booking.
i. Payments may be made by Visa, Mastercard, Diners, American Express, PayPal, Australian Dollar personal or bank cheques/drafts or Telegraphic Transfer (allow 7 days transaction time) unless the rates for a Property are specified in US Dollars in which case Diners cannot be used.
ii. Payments for bookings at Participating Properties in Australia and New Zealand may be made using Gift Cards. POLi internet banking payment is available only for bookings made online and using an Australian bank account.
iii. A surcharge will apply to payments made by Visa, Mastercard, Diners, American Express and PayPal. The surcharge applied to these cards may vary and is displayed at the time payment for the booking is to be made. No surcharge will be applied to payment made using POLI internet banking.
v. Tribe Hotel Group accepts no responsibility for monies paid by you to a travel agency until cleared funds are received in the bank account of Tribe Hotel Group.
i. For bookings other than Advance Purchase Bookings and [email protected] Bookings, a non-refundable deposit of $200 per booking must be received immediately to confirm your booking and if the total cost of your booking is less than $200, full payment is required at the time of booking.
unless otherwise advised by the Tribe Hotel Group, payments may be made at the Participating Property reception desk by cash, credit card or EFTPOS.
vi. If any deposit or final payment is not received by the due date, Tribe Hotel Group reserves the right to cancel the booking and any monies paid by you in relation to your booking will be forfeited to Tribe Hotel Group.
vii. Once final payment of your booking has been made confirmation of that payment and your booking will be sent to you via email or post to the email or postal address you provided at the time you made the booking.
iii. Quoted rates do not include transport to or from the Participating Property or items of a personal nature including but not limited to laundry, telephone, taxis, room service, meals or transfers, airport taxes), unless otherwise indicated.
iv. If you have been quoted a rate that includes meals and or transport you should contact the relevant Participating Property directly to obtain details of these inclusions.
vii. Please visit the relevant Participating Property website or contact that Participating Property direct for further information on specific inclusions and exclusions.
i. To the extent permitted by law any amount paid by you to Tribe Hotel Group for your booking is non-refundable unless stated otherwise in these Terms and Conditions.
ii. The balance of any monies paid by you after any applicable fees or other amount you owe to Tribe Hotel Group has been deducted will be held by Tribe Hotel Group as Booking Credit which subject to clause 12 may be applied to any future bookings you make with Tribe Hotel Group.
i. All amendments are subject to the availability and applicable pricing of the relevant Participating Property at the time the amendment is requested.
iii. Amendments for Peak Season Bookings at any Participating Property may only be requested up to 30 days prior to your scheduled check-in time.
iv. Amendments to [email protected] Bookings may only be requested up to 72 hours prior to your scheduled check-in time. If you wish to extend a [email protected] Booking then subject to availability the rates for the additional nights will be the same as the rest of your booking however package elements such as grocery pack or digital photo frame may not be included.
v. Amendments cannot be made to Advance Purchase Bookings and if you require an Advance Purchase Booking to be amended you will forfeit all amounts which have been paid to Tribe Hotel Group in relation to such booking and will also be charged at the applicable rate for the cost of your new booking.
vi. If amendments are requested outside the time frames specified in clause 9.2 or 9.3 you may be charged a 100% cancellation fee in addition to the cost of your amended booking and any reduction in the amount which is payable by you in such case will be at Tribe Hotel Group’s absolute discretion.
viii. Amendments to [email protected] Bookings may be requested by emailing [email protected] or by calling +61 7 5665 4455 (1800 217 044 Toll Free in Australia).
x. For [email protected] Bookings no amendment fee will apply to amendments requested and approved within 72 hours of your scheduled check-in time however clause 9.11 will apply.
xi. If the rate which applies to an amended booking is greater than the rate which applied to the original booking, you must pay the difference along with any amendment fee in full at the time the amendment is approved.
Up to 14 days prior to your scheduled check-in time: a $25 cancellation fee will be deducted from any monies which you have already paid.
Within 14 days but up to 48 hours of your scheduled check-in time: a $50 cancellation fee will be deducted from any monies which you have already paid.
Within 48 hours of your scheduled check-in time: a 100% cancellation fee will apply and you will be required to pay to Tribe Hotel Group the full amount of your booking less any amount which you have already paid.
Within 14 days but up to 24 hours of your scheduled check-in time: a $50 cancellation fee will be deducted from any monies which you have already paid.
Within 24 hours of your scheduled check-in time: a 100% cancellation fee will apply and you will be required to pay to Tribe Hotel Group the full amount of your booking less any amount which you have already paid.
Up to 30 days prior to your scheduled check-in time: a $200 cancellation fee (or the full amount of your booking if your booking is for less than $200) will apply and you will be required to pay to Tribe Hotel Group that amount less any amount which you have already paid.
Within 30 days of your scheduled check-in time: a 100% cancellation fee will apply and you will be required to pay to Tribe Hotel Group the full amount of your booking fee less any amount which you have already paid.
v. For Advance Purchase Bookings, if you cancel your booking the full amount of your non-refundable booking payment paid under clause 6.4 will be retained by Tribe Hotel Group as a cancellation fee.
vi. For [email protected] Bookings, if you cancel your booking within 72 hours of your scheduled check-in time, a cancellation fee of two nights at the applicable Best Available Rate for the relevant Participating Property on the first two nights of your booking will apply.
vii. Any cancellation fees payable by you will be deducted from any monies paid by you to Tribe Hotel Group and if insufficient funds are available, Tribe Hotel Group may charge the credit card details you provided at the time of making your booking.
viii. Where applicable the balance of any monies paid by you after any applicable cancellation fee has been deducted will be held by Tribe Hotel Group as Booking Credit which subject to clause 12 may be applied to any future bookings you make with Tribe Hotel Group.
i. If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee and will be required to pay to Tribe Hotel Group the full amount of your booking less any amount which you have already paid.
ii. For [email protected] Bookings, if you terminate your booking early and this results in your stay being less than 14 nights you will be charged the difference between the rate applied to your booking and the Best Available Rate for the relevant Participating Property on the Best Available Rate stayed nights.
iii. For [email protected] Bookings of 28 nights or more, if you terminate your booking early and this results in your stay being less than 28 nights but more than 14 nights, you will be charged the difference between the rate applied to your booking and the applicable 14 night [email protected] rate for the stayed nights. You may also be charged for any welcome grocery pack or digital photo frame provided to you as part of your package.
i. If you are issued with Booking Credit to be applied to future accommodation or accommodation package bookings with Tribe Hotel Group such credit will be valid for twelve months from the day the booking is cancelled.
ii. Booking Credit may only be used to pay for bookings at Participating Properties located within the same currency jurisdiction as the cancelled or refunded booking which generated the Booking Credits.
iv. To redeem Booking Credit you must make your booking via Tribe Hotel Group Central Reservations by calling 1800 080 878.
vi. Any Booking Credit not redeemed at the expiry of the 12 month validity date will be forfeited in its entirety to Tribe Hotel Group.
i. Standard check-in time is 2:00pm but times may vary for particular Participating Properties and you should confirm the check-in time with the relevant Participating Property prior to your scheduled check-in day.
i. Standard check-out time is 10:00am but times may vary for particular Participating Properties and you should confirm the check-out time with the relevant Participating Property prior to your scheduled check-out day.
i. Standard check-out time for Club.CuSoon members who book via a Participating Website using their Club.CuSoon Username and Password is 11:00am.
ii. Club.CuSoon members may also request a later check-out time of 12 noon.
iii. Requests for a 12 noon check-out should be made direct with the relevant Participating Property prior to or when you check-in and may be approved by that Participating Property in its absolute discretion.
iv. If a 12 noon check-out time is approved it will be provided to you at no extra charge.
iii. For [email protected] Bookings this authorisation may also be used to settle any outstanding payments owed by you in relation to your booking including payments for the balance of your booking should you vacate the premises prior to your scheduled check-out date.
vi. Once a pre-authorisation has been made, Tribe Hotel Group cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction imposed by the card issuer, and cannot be negotiated.
i. In the unlikely event that Tribe Hotel Group cannot provide accommodation at the Participating Property for which you have booked, Tribe Hotel Group will at no additional expense to you relocate you into an alternative property which in the reasonable opinion of Tribe Hotel Group is of comparable quality and in a comparable location.
ii. If a property of comparable quality in a comparable location is not available, Tribe Hotel Group may relocate you to a property of less comparable quality or less comparable location in which case Tribe Hotel Group will pay you an amount which it reasonably believes represents the difference between the rate payable for the alternate property and the rate paid by you for the Participating Property at which you had booked.
iii. Should you wish to be relocated to an alternative property other than the property chosen by Tribe Hotel Group under this term, you will be required to pay any difference in price between the Tribe Hotel Group’s choice of property and your chosen property.
iv. If you and Tribe Hotel Group cannot agree on an alternative property under this clause then you may request Tribe Hotel Group cancel your booking and issue you with a Booking Credit for the full amount of that booking less any amounts which you owe to Tribe Hotel Group.
v. If you and Tribe Hotel Group cannot agree on an alternative property under this clause and you do not wish to be issued a Booking Credit under clause 18.4 then you may request that Tribe Hotel Group cancel your booking and provide you with a refund for the full amount of that booking less any amounts which you owe to Tribe Hotel Group.
i. If your booking is for a capital city Tribe Hotel property your booking will include daily room servicing unless the rate booked specifically states otherwise.
ii. If your booking is a [email protected] Booking, your booking will include weekly room servicing (unless otherwise specified at the time of booking). Additional room services can be arranged directly with the Participating Property and charges will apply. If the guest/s staying under a [email protected] Booking changes part way through the booking, a full check-out service will be required and additional charges will apply.
i. Persons aged over 12 years (or in the case of Pepper Cradle Mountain, over the age of 15 years) will be charged Extra Person rates for each person staying in a room which exceeds the maximum occupancy for the room type, or where extra beds or linen are required.
i. Whilst care is taken to ensure that the description of facilities and services of the Tribe Hotel Group is accurate, these are continually being changed, upgraded, and on occasion taken out of service and if any feature/facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your booking that the feature/facility will be available during your stay.
ii. To the extent permitted by law Tribe Hotel Group is not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.
i. Whilst Tribe Hotel Group attempts to satisfy all special requests, Tribe Hotel Group does not guarantee that special requests can be accommodated.
ii. Destination shots may have been supplied to Tribe Hotel Group by third parties and Tribe Hotel Group does not guarantee the accuracy of any destination shots.
iii. Additional values cannot be added to an existing Tribe Hotel Group Gift Card; however, additional Gift Cards can be purchased.
vi. Tribe Hotel Group does not accept any responsibility for lost or stolen Gift Cards.
bookings cannot be made by calling Tribe Hotel Group Central Reservations.
ii. If a guest is found to be a person under the age of 18 who is not accompanied by a responsible adult Tribe Hotel Group may immediately cancel the guest’s booking and the full booking amount will be forfeited to Tribe Hotel Group under this clause.
i. Third party products or services are sometimes sold together with accommodation provided by Tribe Hotel Group. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement Tribe Hotel Group has in facilitating your booking with the third party is as the third party’s agent. Tribe Hotel Group is in no way the supplier of the products and services and to the extent permitted by law Tribe Hotel Group is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party.
i. To the extent permitted by the law, you agree to release, indemnify and hold harmless, Tribe Hotel Group and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Participating Property except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from Tribe Hotel Group’s negligence, wrongful act/omission or breach of these terms and conditions.
ii. To the extent permitted by law the aggregate of Tribe Hotel Group’s liability to you is limited to an amount not exceeding the amount paid by you for your booking.
i. To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Tribe Hotel Group are excluded under these Terms and Conditions.
i. Tribe Hotel Group is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
i. You consent and authorise Tribe Hotel Group and the relevant Participating Property to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.
ii. You consent to information which you have provided to Tribe Hotel Group or the relevant Participating Property as part of your booking being used by Tribe Hotel Group, the relevant Participating Property or any of their related bodies corporate for the purpose of informing you about offers and promotions which relate Tribe Hotel Group, Tribe Hotel Group’s related bodies corporate or Participating Properties.
iii. Tribe Hotel Group will not provide or disclose any information you have provided to Tribe Hotel Group or the relevant Participating Property to any person other than a related body corporate without your prior written consent.
iv. Upon request by you and to the extent permitted or required by law, Tribe Hotel Group will provide you with access to and/or the ability to correct your personal information however only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking.

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