Source: https://www.muscle-zone.com/terms-and-conditions
Timestamp: 2019-04-21 16:22:51+00:00

Document:
The following Terms and conditions apply to online shopping via http://www.mz-store.co.uk/ and http://www.muscle-zone.com/ (hereinafter referred to as “Online Shop”), owned by MZ Supplements LTD with its seat in Rotherham in UK and to the Terms and conditions of rendering electronic services free of charge provided by MZ Supplements LTD with its seat in Rotherham in UK.
1.2. The following Terms and conditions apply for orders placed by consumers or companies using the Online Shop, unless otherwise provided in this document.
Working days – days from Monday to Friday excluding public holidays in England.
Delivery – factual act of delivery of the ordered product to the Client conducted by the Seller via the Carrier.
Registation form – form available on the website which allows creation of the account.
Order form – electronic service, interactive form available on the website which allows the submission of orders, in particular by adding products to the electronic cart as well as to determine the conditions of the Sale Agreement, including the method of delivery and payment.
Password – sequence of letter, digits or other selected signs by the Client chosen during the registration in the Online Shop.
Client – a natural person who has full legal capacity and is 18 years or older, a legal person or an entity without legal personality, which have been granted the legal capacity by virtue of statutory law, for which according to these Terms and conditions and according to law can be provided electronic services and/or which has entered or intends to enter into a Sale Agreement with the Seller.
Consumer – a natural person who performs acts in law with an entrepreneur, and said acts are not being directly connected with his economic or professional activity.
Client Account – – account carried out for the Client by the Seller under a unique name (login), which is a source in which is collected Clients’ data and information about its activities in the Online Shop.
Company – a natural person, a legal person and an entity without legal personality, which have been granted the legal capacity by virtue of statutory law, that carries on economic or professional activity on their own behalf.
Terms and conditions – the present terms and conditions.
Registration – factual act conduced in a way specified in the Terms and conditions required for use of all the functionality of an Online Shop.
Seller – oMZ Supplements LTD with it seat in Rotherham (UNITED KINGDOM), a company incorporated under English law entered into the register of entrepreneurs - Company House under number 09592811, address: Unit 4E Enterprise Court, Farfield park, Rotherham S63 5DB (United Kingdom).
Product – a product in the Seller’s offer assortment available through the Online Shop.
Food Product – any substance or product, whether processed, partially processed or unprocessed, intended to be, or reasonably expected to be ingested by humans.
Sale Agreement – a contract of sale concluded electronically on the terms specified in the Terms and conditions, between the Client and the Seller.
Electronic service – service provided electronically by the Seller to the Customer via the Online Shop.
Order - declaration of intent of the Client, submitted via the Order Form taken towards concluding the Product Sale Agreement with the Seller.
All rights to the Online Shop, including copyrights, intellectual property rights to its name, its Internet domain, Website, as well as patterns, forms, logos posted on the Website (except for logos and images presented on the Website for the purposes of presentation of products to which the copyright belongs to third parties) belong to the Seller, and their use can be carried out only in the manner specified and in accordance with the Terms and conditions.
It is forbidden to use the Online Shop or Website by clients or third parties to send unsolicited commercial information.
These Terms and condition are available to clients at http://www.mz-store.co.uk/ and http://www.muscle-zone.com/ and can be downloaded and printed at any time. The content of the Terms and conditions is also available in the Seller’s office.
The Online Shop offers the following Electronic Services: Account, Order Form, Product’s Review, forum and newsletter.
Account – electronic service available only for registered clients. Registration is not required to place orders in the Online Shop. In order to register, the Client should complete the registration form available on the Website and then send completed registration electronically to the Seller by selecting button "register". During registration the Client establishes an individual password.
In order to register, the Client should complete the registration form available on the Website and then send completed registration electronically to the Seller by selecting button "register". During registration the Client establishes an individual password.
Electronic service - Account is provided free of charge for an indefinite period of time. The Client can, at any time and for any reason, the right to request removal of the Account (resignation of the Account) by sending the appropriate request to the Seller, in particular via e-mail to the following address: biuro@muscle-zone.pl or in writing to the following address: MZ Supplements LTD Unit 4E Enterprise Court, Farfield park, Rotherham S63 5DB (United Kingdom). Seller will delete Client Account immediately, and in any case no later than within fourteen (14) days of the request.
After sending a completed registration form, the customer receives electronically to the email address provided in the registration form - registration confirmation by the Seller. From this moment the contract of rendering electronic service Account is concluded, and the Client gets access to the account and can make changes to his registration data, except for the Login.
The Client is obliged to make every effort to maintain confidentiality and not to disclose to third parties his password. In the event of circumstances indicating a suspicion that the password is found in the possession of an unauthorized person, the Client is obliged to immediately notify this to the Seller, using the available means of communication. In this case, the Client should immediately change the password using the appropriate function in the Account.
Order Form - the use of the Order Form starts when Client adds first Product to electronic cart in the Online Shop. Placing orders occurs after completing the Order Form and clicking on the Online Shop the button "Order".
Product's Review – the registered Clients can use an option of placing the review of the Products. Electronic service Product’s Review enables publication of individual and subjective expressions (posts) by the Clients on the ordered Products.
Electronic service Product’s Review is provided free of charge. The service can be either a single service or repetitive. Resignation of the service is possible at any time and involves discontinuation of posting product’s review.
Discussion board – the registered Clients can use the possibility of uploading posts to the discussion forum. Electronic service - Forum enables clients placing publication of individual and subjective expression (posts) of the Clients.
Electronic service - discussion board is provided free of charge. The service can be either a single service or repetitive. Resignation of the service is possible at any time and involves discontinuation of posting posts on the forum.
By placing and sharing the posts the Client makes a voluntary distribution of content. Published posts do not express the views of Seller and should not be equated with its activities. Seller is not a content provider, he is only an entity that provides for this purpose adequate resources technology.
- otherwise breach provisions of these Terms and conditions, decency, applicable law, social norms or morality.
Newsletter – Newsletter service is a service in which the Seller sends to the Client via client’s e-mail or mobile phone number, provided during registration process - in an electronic form or text message (SMS) - information about new products or services available in the Online Shop. Newsletter is send by the Seller to all clients who have subscribed to this service.
Electronic Service Newsletter is provided free of charge for an indefinite period. The Client can, at any time and for any reason, unsubscribe from the newsletter (cancellation of the Newsletter) by sending the appropriate request to the Seller, in particular via e-mail to the following address: biuro@muscle-zone.pl or in writing to the following address: MZ Supplements LTD Unit 4E Enterprise Court, Farfield park, Rotherham S63 5DB (United Kingdom).
It is forbidden to deliver illegal content and use of the Online Store, Website or electronic services provided by the Seller in a manner contrary to the law, morality, in a way that violates the personal interest of third parties or the legitimate interests of the Seller..
The Client is entitled to use the resources of the Online Shop exclusively for his own use. It is not allowed to use the resources and functions of the Online Shop for the purpose of the Client commercial activity or in a way that would violate the interests of the Seller.
The Seller indicates that the public nature of the Internet and use of electronic services may involve a risk of acquiring and modifing the Client data by unauthorized persons, therefore the Client should apply appropriate technical measures to minimize the risks identified above. In particular, use anti-virus and protection identity programs. The Seller never asks the Clients about their passwords.
The Seller reserves the right to suspend or terminate the provision of particular functional of the Online Shop due to the need for maintenance, overhaul and expansion of the technical base, if it does not violate the rights of the Clients.
At the request the Seller will inform the Client of the specific risks associated with the use of electronically supplied services, as well as the function and purpose of the software or non-component data which are content of the service, introduced by the Seller to the communication system used by the Client.
the circumstances justifying the complaint.
The Seller will answer the complaints of electronic services in the same form in which the complaint was filed, ie. in writing or electronically - immediately, not later than 14 (fourteen) calendar days from the date of receipt of the complete complaint. If the complaints will not include necessary information, the Seller shall promptly notify the Client, informing him on how to complete the claim.
Information about the Products described on the Website does not constitute the Seller’ offer within the meaning of the Civil Code, but an invitation to conclude a sale contract of the Products.
The Client can place orders in the Online Shop for 7 (seven) days a week and 24 (twenty four) hours a day via the Order Form available on the Website.
The Client can place orders in the Online Shop also during working days on phone from 10-17 o’clock.
The Client has the possibility to place Orders on the Website using the Order Form or via phone. To place an order, the Client must have access to an active e-mail and / or the active phone number.
The Client places an order in the Online Shop in accordance with clause 2.7. or by phone.
After placing the order, the Seller shall immediately forward to Client’s e-mail (given in the Order Form or by phone) order confirmation. Confirmation of the order is a Seller's declaration of acceptance of the offer referred to in Section 3.1. above.
The Sale Agreement shall be regarded as concluded from the moment of receipt by the Client email confirmation of order acceptance.
When submitting orders to be bound by the Sales Agreement, including in particularly the time when the Client makes declaration of the intent, the Client is informed on the Website, and in the case of submitting orders by phone during a conversation with a consultant - for a total price of ordered Products, taking into account taxes and the costs of delivery (including charges for delivery and postal services) and other costs, and if such cost cannot be determined - about the obligation to pay them.
c) having a damaged packaging.
The above products are not the subject to a complaint (so they can not be returned), as the buyer was informed about their specific defects before making a purchase. This information is given in their descriptions.
The Client cannot pay for part of the order in advance and for part of the order upon receipt.
Notwithstanding the provisions of these Terms and conditions, on the basis of general provisions, the Seller sells the product traditionally in a shop at the address: Unit 4E Enterprise Court, Farfield Park, Rotherham S63 5DB (UNITED KINGDOM).
The ordered Products, until the payment of the Order, are the property of the Seller.
The delivery time of the Products in United Kingdom is up to fourteen (14) calendar days and within the EU up to thirty (30) calendar days; unless otherwise is stated in the Product description or in the Order form.
The delivery time is counted in the case of advance payments and payments via credit/debit card from the booking payment on the account of the Seller and in a case of payment via external payment system from the receiving by the Seller information of the payment. For orders paid on delivery, the term of the contract is counted from the date of order confirmation by the Seller.
The ordered Products are delivered via the Carriers to the address specified in the order or any other chosen address in UK or in another EU country using the chosen method of delivery. In case of choosing InPost Paczkomaty Sp. o.o. based in Krakow as Carrier (available only in Poland) address of deliveries will be the address of pack-automat chosen by the Client, at the time of order.
In case of extending the delivery time for more time than specified in paragraph 5.1. of these Terms and conditions, the Client may cancel the order.
On the day of sending the Product to the Client (if the Client not selected the possibility of a personal collection of the Products) is transmitted to the Client via e-mail address, shipping confirmation by the Seller.
Upon placing the order, each of the Products has additional information about the warehouse storage. Description indicates whether Product "X" is in stock in the UK or in stock in Poland.
When receiving the Products, the Client shall examine the delivered package in time and in the manner adopted for consignments of that type in the presence of an employee of the Carrier.
The Client has the right to require from the employee of the Carrier to write down the proper protocol if found loss or damage to the shipment.
The Seller attach to the package to be delivered, according to Client will, receipt or an invoice covering the delivered products.
If the order cannot be properly and timely delivered due to Client’s fault (i.e. incorrect address, refusal to accept), the Seller may claim from the Client compensation for the damage suffered by sending a consignment which has not been received.
The Consumer may withdraw from the Sale Agreement, without giving any reason, within 14 (fourteen) calendar days from the day on which the Consumer or the third party other than the Carrier and indicated by the consumer acquires physical possession of the Products.
The Consumer may withdraw from the contract of rendering electronic services, without giving a reason, within 14 (fourteen) calendar days from the day of the conclusion of the contract.
The Consumer is not entitled to withdraw from the agreement in the cases referred to in Article 38 of the Act of 30 May 2014 on consumer rights (Dz. U. 2014, item. 827, as amended), in particular if the sold Products undergoes rapid decay or having a short expiry date.
In order to exercise the right of withdrawal, the Consumer must inform the Seller of his decision to withdraw from the contract by an unequivocal statement (eg. a letter sent by mail, fax or e-mail).
The Consumer may use the template withdrawal form, but it is not mandatory.
The Consumer can also fill in and submit the model withdrawal form or any other unequivocal statement electronically via the website http://www.mz-store.co.uk/ or http://www.muscle-zone.com/. If the Consumer use of this possibility, the Seller will send the Consumer an acknowledgment of receipt of the withdrawal on a durable medium (for example e-mail).
Consumer can get the model withdrawal form this link.
To keep the deadline for withdrawal, it is sufficient for the Consumer to send information on exercising his right to withdraw from the agreement before the deadline to withdraw from the contract.
In the event of withdrawal from the contract, the Seller reimburse all payments received from the Consumer, including the costs of delivery of the Products (with the exception of the supplementary costs, if the consumer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by the Seller), without undue delay and in any event not later than 14 days from the day on which he is informed of the consumer’s decision to withdraw from the contract. The Seller carry out the reimbursement of payments using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise and provided that the Consumer does not incur any fees as a result of such reimbursement.
The Seller may withhold the reimbursement until he has received the Products back, or until the Consumer has supplied evidence of having sent back the goods, whichever is the earliest.
The Products should be send or returned to the Seller according to the Consumer to the following address: MZ Supplements LTD, Unit 4E Enterprise Court, Farfield Park, Rotheram S63 5DB (United Kingdom) immediately, and in any event no later than 14 days from the day on which the Consumer has informed the Seller to withdraw from the contract. The deadline is met if the Consumer returns the Product before the expiry of 14 days.
The Consumer bears the direct cost of returning the Products.
The Consumer is liable for any diminished value of the Products resulting from the handling of the Product other than what is necessary to establish the nature, characteristics and functioning of the Products.
Any complaints regarding the purchased Products, including the progress of the contract, should be submitted by traditional mail to Seller: MZ Supplements LTD, Unit 4E Enterprise Court, Farfield Park, Rotheram S63 5DB (GREAT BRITAIN) or to email address: bok@muscle-zone. pl.
The Seller uses “cookies”, which during the Client visits on the Online Shop are stored by the Seller sever on the Client’s hard disk.
The use of “cookies” enhance correctly working of the Online Shop websites on the Client’s end device. This mechanism does not damage the Client’s end device and does not change the configuration in the Client’s end device and does not have any effect on installed software of this device. “Cookies” are not intended to identify the Clients.
Each Client can disable the "cookies" in the browser of his end device. Seller indicates that the exclusion of "cookies" can, however, cause inconvenience or prevent the use of the Online Shop.
The Client shall agree to the processing by the MZ Supplements LTD based in Rotherham, personal data given by him in the process of registering an account on the website http://www.mz-store.co.uk/ or http://www.muscle-zone.com/ and in the process of use the Online Shop, including making purchases at Online Shop. Providing personal data by the Client is voluntary, but the lack of consent to the processing personal data by the MZ Supplements LTD may prevent rendering electronic services by the Seller as well as unable making purchases by the Client in the Online Shop.
The Seller processes the personal data of the Clients in order to render electronic services, concluding and performing Sale Agreements made with the Client in the Online Shop. The Client has the right to access his personal data and to correct them and remove.
The Client may agree to receive the Newsletter and to receive commercial information within the meaning of the Act of 18 July 2002 of the rendering electronic services (Dz. U. of 2002., No. 144, item. 1204, as amended.).
The Client has the right at any time to unsubscribe from the Newsletter and other commercial information.
The Seller, with the explicit consent of the Client, may transfer his personal data, to the extent necessary for the implementation of the Sale Agreement, to an entity providing external payment system.
The Seller have the right to verify the authenticity of the data provided on registration process with the Online Shop - if it is determined that the data are not true, the Seller has the right to remove the Client’s Account, after sending the Client an e-mail with the information that because the data were false account will be deleted.
The Seller is obliged to deliver goods free from defects.
In case of any defects in the Products, the Seller is liable according to the rules of the respect law, especially the Civil Code, in particular Article 556 and Art. 5561-5563 Civil Code (Dz. U. No. 16, pos. 93).
Art. 556 The seller is liable to the buyer, if a thing sold has a physical or legal defect (warranty).
3) it is not suitable for the purpose of which the buyer has informed the seller while concluding the contract, and a seller has not raised any objections to such intended use thereof.
4) it has been released to the buyer in an incomplete condition.
§ 2. If the buyer is a consumer, the seller's assurance is considered tantamount to public assurances of the manufacturer or his representative, the person who puts a thing into circulation as part of his economic activity, and the person that by putting on the thing sold its name, trade mark or other distinguishing marks, claims to be the manufacturer.
§ 3. The thing sold shall be deemed to have a physical defect also in the event of its inappropriate assembling and putting into operation, if these operations have been performed either by the seller or by a third party, for which the seller is liable, or by the buyer, who acted according to the instructions received from the buyer.
Art. 5562 If the buyer is a consumer, and a physical defect has been detected before the end of a year from the date of release of the thing sold, the defect or a reason therefor shall be presumed to have existed at the time the risk passed to the buyer.
Art. 5563 The seller shall be liable to the buyer if the thing sold is the property of a third party or if it is encumbered with the right of a third party, as well as if restrictions regarding the use of the thing or having it at disposal result from a decision or pronouncement of the competent authority; in the case of selling the rights, the seller shall also be liable for the existence of such rights (legal defect).
The Seller is not responsible for the impossibility or difficulties in using the Online Shop, due to causes attributable to the Client, in particular loss or input in the possession of third parties (regardless of how) the Client’s passwords. The Seller is responsible, however, if the loss or input in the possession of a third party's of passwords is due to reasons attributable to the Seller or the reasons for which the Seller is responsible.
The Seller is not liable for damage caused by acts or omissions of the Clients, in particular for the use of the Online Shop in a manner inconsistent with applicable law or the Terms and conditions.
These Terms and conditions shall enter into force from the date of publication on the Online Shop and they replace the previously existing terms and conditions.
change of the applicable law regulations.
Each Client shall be informed by the Seller of any amendments to the Terms and regulation by putting information on the Online Shop websites and maintaining them there for a period of at least 7 (seven) consecutive working days. The Clients to whom, in particular, are rendered electronic services will be further informed by the Seller by sending information about changes in the Terms and conditions to the email address indicated by them in the registration form.
Notification of changes in the Terms and conditions, as indicated above shall be communicate no later than 7 (seven) working days prior to the introduction of the amended Terms and conditions. If the Client does not accept the new Terms and conditions, he is obliged to notify this fact to the Seller within 7 (seven) days from the date of notification of the amendments to the Terms and conditions. Lack of acceptance of the Terms and conditions in case of rendering electronic services results in termination of the agreement.
All orders accepted by the Seller to execution, made before entering into force new Terms and conditions, shall be executed based on the previous Terms and conditions.
In the event that individual provisions of the Terms and conditions are found to be invalid or unenforceable, the invalidity or ineffectiveness of this provision shall not affect the validity or enforceability of the remaining provisions of the Terms and conditions. The Seller will make an effort to replace invalid or unenforceable provision by a new, legally valid provisions.
The law applicable to the settlement of disputes arising under the contracts concluded and executed in accordance with these Terms and regulations is the Polish law.
The competent court for any disputes arising from these Terms and conditions, sale agreements and contract for rendering electronic services is materially and locally appropriate court.
These Terms and conditions come into force on 19.10.2016 r.

References: Art. 5561

Art. 556

§ 2

§ 3

Art. 5562

Art. 5563