Source: http://thestoremilano.com/en/customer-care
Timestamp: 2019-04-24 14:27:11+00:00

Document:
The following General sales condition regulates the offer and the sale of the products on this web: www.thestoremilano.com (also, alternatively, the “Site”).
The products and/or the service bought on this site are offered and sold by “The Store”.
You may request any information and/or sending communications and/or present complaint in regard to sale, purchase order, products, payments and shipping, contacting Customer Service of “The Store” phone number 02.874723 in accordance with conditions of sale procedure.
1.1 Selling of products via the Site (“Products”) establish a distance contract governed from the Chapter I, Title III (art. 45 and ss.) and form the Legislative Decree 9th April 2003, n.70, containing the electronic commerce regulation.
1.2 This General Term of Sale shall apply at all the sales realized by The Store website.
1.3 This General Term of Sale can be modify in every moment. Potential modification and/or new condition will be in effect from the moment of their publication in section “ Term of Sale” of the Site. For that the user are invite to enter on a regular basis in Site and are invite to consult, before carrying out any purchase, the current version of General Term of Sale. The applicable General Term of Sale are that in effect at the time of purchase order.
and during the purchase procedure.
1.4 This General Term of Sale are applicable at National area and European Area.They do not concern the sale of products and/or the supply of services on behalf of different subject of “The Store”, that are present on the Site through link, banner or other hyperlink. Before carrying out the commercial transactions with such subjects is necessary verify their term of sale.
“The Store” aren’t responsible for the supply of service and/or for the sale of the products from such subjects. On the website accessible though that links “The Store” does not run any control and/or monitoring. “The Store” therefore aren’t responsible for the contents of such website nor for potential errors and/or omissions and/or violation of the law on behalf of themselves.
2.1 The access at the sales made though the Site is exclusively reserved at the users that have had 18 year and that they are registered at the Site, by creating an account “The Store”.
2.2 The access at the offers present on the Site is permitted both at the users that are consumers, as defined in the art. 3, co. 1, lett. a) Consumer Code, meanings those natural person that, in relation to the purchase of the Products, acting for purposes unrelated at the commercial activity, craftsmanship, business or professional potentially performed.
2.3 Will not be able in any case make purchases on the Site the sellers or the wholesalers, or generally, all the subjects that intend to purchase products with the aim to subsequent resale. Therefore, is forbidden at such person register at the Site and make purchases on the Site.
2.4 “The Store” reserves the right to refuse or delete the order that derive from (i) an user with which it has a legal contentious under way; (ii) an user who has previously violated this General Term of Sale and/or the conditions and/or the term of purchase contract with “The Store”; (iii) an user implicated in any kind of fraud and, in particular, in fraud relating to payment with credit card; (iv) users that have released fake identifying data, incomplete or anyway incorrect or rather that the users haven’t send promptly at “the Store” the documents that it requests under the procedure referred to the art. 9.3 that follow or that the users have send invalid documents; (v) users that do not give sufficient solvency guarantees.
3.1 The registration at Site is free. To register at Site the user must complete the registration form, inserting name, surname, e-mail address, password, state, gender. The registration will be confirmed by e-mail to the user that, to complete the registration procedure, will have to click on specific link contents in the communication received.
3.2 The registration credentials must be utilized exclusively form the user and can’t be give third person. The user is committed to keep it secret and to secure that no-one have access, and also to inform without delay “The Store” contacting as referred to in art. 16, in case of suspicion improper use and/or the divulgation of the same. The user guarantee that the personal information provided during registration procedure at the Site are complete and true. To each user is allow to register at the Site only one time. To the user is forbidden make multiple registration. In case “the Store” should observe that the same user has made more registration on the Site, “The Store” reserves the authority to proceed, immediately and without giving prior notice, and suspended relative account. The user accept to keep undamaged “The Store” from any damage , compensatory obligation and/or penalty arising and/or in any way related at the breach of the rules about the registration at the Site from the user or about the preservation of credentials registration.
When the order form is registered and after the payment authorization of total amount due confirmation, “The Store” will send at the user, via e-mail at the email address given below, the confirmation of the order, that contain General Term of Sale and particular conditions applicable at the contract, the informations concerning at the purchase product, detailed indication about price, the payment method used, the information about right of withdrawal, delivery charges and possible additional cost and customer service contacts, whom the user can go and ask for assistance and or lodge a complaint. It’s recommended to conserve the received email like proof of purchase. The General Term of Sale applicable at the order, and also the instruction about the termination and the form of termination which at the art. 10 are available in site.
The order form will be archived in the database of “The Store” for the time necessary for the fulfillment of an order and, anyway, in legal conditions.
4.2 The language at disposition of the user for the conclusion of the contract are Italian and English language. The Customer Service is able to communicate with the user in the same languages.
5.1 All prices of the products are expressed in Euro (€) and are inclusive of value added tax (“VAT”) and, when applicable, RAEE tax. The shipping charges and any other additional cost, inclusive of VAT and expressed in Euro (€), will be expressly and separately indicated in the order form, before that the user will proceed at the transmission of same, and also on the order confirmation e-mail.
5.2 The price of the products can be modify by “The Store” in every moment, without notice, it being undressed that the price charge to the user will be the price published on the information form that describes main features of the product (“Product Sheet”) at the moment of dispatch of the order. No take into consideration possible variations (increase or reduction) of Price next the transmission of the order.
6.1 “The Store” will follow up the purchase order, and will carry out the shipping of the product store-bought , only after receiving the payment authorization of the total amount due, composed of purchase price, delivering charges, if applied, and any other additional cost, as indicated in order form (“Total Amount Due”). If the Total amount due has not been paid or rather the payment successful conclusion isn’t confirmed, the purchase contract will be right terminated for the effect and in accordance with Art. 1456 c.c. Of aforementioned resolution and the consequent cancellation of the order, the user will be warned immediately after the transmission of the order, through the Site.
6.2 The products will remain of the propriety of the “The Store” partner until the Total Amount Due payment from the user. The risk of loss or the damage of the products, for cause not attributable at “The Store”, will be transferred to the user, when the user, or designated third person and different person to carrier, will come in to possession of the products.
6.3 The products offer on the Site are items (as an example: clothing items, footwear, accessories, - for ex. costume jewellery, watch, eyewear, small leather goods, etc.) present on the site at the moment of the order from the user.
6.4 Each product is accompanied to a Product Sheet. The image and the description present on the Site reproduced as closely as possible the characteristic of the products. The product’s color, however, can be different from the real due to the effect of the informatics system options or due to the computer used to the users for their visualization. The Product’s image in the Product Sheet, moreover, can be different for size or in connection with possible optional products. That images therefore must be understood as indicative and with tolerance regarding use. In order to do the purchase contract, shall prevail the description of the product contained in the oder form transmitted from the user.
7.1 The products offers on the Site are in a limited number. So can happen, also because of the availability that more users purchased simultaneously the same product, that the ordered product aren’t more available subsequently the purchase order transmission. The assortment present on the Site “The Store” reflects the exact availability of each item for size and color. As authorized dealer of all the brand presents on the Site, “The Store” guarantees the authenticity of each item. Once it has received order request, the order department of “The Store” reserves the right to reconfirm the availability of the purchased items, the validity of the transaction through credit card and to verify the details of previous transaction made by user on the WEBSITE.
7.2 In any case of ordered product nonavailability, without prejudice to the rights of user in according to law, and, particularly, from Chapter XIV Title II Book IV Civil Code, the user will be promptly informed via e-mail. Therefore, the user will be legitimates to cancel immediately the contract, without prejudice to the right of compensation for damage, in accordance and for the effect with the Art. 61, IV and V clause, Code of Consumption. In case the user make use of his right of resolution ex Art. 61, IV and V clause, Code of Consumption or rather in any case if the payment of total amount due is already happened , “The Store” without prejudice to the right of the user of compensation for damage, will carry out the refund of aforementioned amount without undeserved delay and, in any case, within the maximum period of 15 working days after order dispatch. The amount of refund will be communicated to the user via e-mail. Aforementioned amount will be credited to the payment method used by the user for the purchase. Possible delay for the credit may depend on banking institute, from the type of credit card or from the type of payment solution used. In any case, value data will be the same of the debit. What’s more above, in case of nonavailability of the ordered product, “The Store” will provide to the user a 10% discount voucher applicable to the following purchase carried out on the site WEBSITE.
7.3 In case of the order that have as subject a plurality of products (“Multiple Order”), if the nonavailability regarding only some products subject of Multiple Order (without prejudice to the right of the user in accordance with the law, and, precisely, from the Chapter XIV Title II Book IV Civil Code, and without prejudice the application of the Art. 72, which precedes, if the nonavailability of all the products subject of the order) “The Store” will inform immediately the user via e-mail. So, the user will be legitimates to cancel immediately the contract, limited to Product / Products became unavailable, without prejudice to the right of compensation for damage, in accordance and for the effect with the Art. 61, IV and V clause, Code of Consumption.
In case the user make use of his right of resolution ex Art. 61, IV and V clause, Code of Consumption, in connection with the Product / Products became unavailable or rather in any case if the Total Amount due is already happened, “The Store” without prejudice to the right of the user of compensation for damage, will carry out the refund of amount due in connection with such Product / Products within the maximum period of 14 working days after order dispatch. The amount of refund will be communicated to the user via e-mail. Aforementioned amount will be credited to the payment method used by the user for the purchase. Possible delay for the credit may depend on banking institute, from the type of credit card or from the type of payment solution used. In any case, value data will be the same of the debit. The resolution of the whole Multiple Order will be possible only in case of evident and proven reliance of the Products subjects of the Multiple Order became unavailable compared to the other available products subject of the Multiple Order.
9.1 The products payment shall be effectuated through credit card or availing oneself of MasterPass service. In the event that one of this means / solutions of payment can be used in relation to a specific product, this will be clearly specified on the Site, at the latest at the beginning of purchase procedure. At the momento of purchase, customer introduces the details of own credit card into a protected electronic banking system, supplied by Unicredit. Is possible carry out the purchase through Visa, MasterCard, American Express, Alipay.
9.2 The commercial invoice will be issued automatically to each purchase. In occasion of first purchase, to the user will be ask to communicate the data of invoice header, included tax code.
At a later time he can modify aforementioned data. For the issue of the invoice will serve as evidence the information if necessary supplied from the user, that he declare and he guarantees that correspond at the true, it will be obliged to hold unscathed and indemnify “The Store” against all claims and demands, included penalty issued from competent authorities, can may at the same derive in the event of missed correspondence at the true of the same.
9.3 In order to do guarantee the security of the payment effectuated on the Site and to prevent eventual fraud, “The Store” reserves the right to ask at the user, through e-mail, to send, through the same means, a copy front/back of its identity card and, in the event that the holder of the order be different from the holder of the card, of the identity card of this last. The document shall be underway of validity. In the e-mail of request will be specified the terms within the document must reach at “The Store”. This terms, won’t be, upper to 5 working days from the request delivery from the user. Waiting the required document, the order will be suspended. The user is compelled to sending the required documents in specified terms.
9.4 In the event that the “The Store” doesn’t get aforementioned documents within specified terms in the request e-mail or rather “The Store” receive expired documents or not valid, the contract will mean resolved to right in accordance and for the effect with the Art. 1456 c.c. and the order subsequently cancelled, without prejudice to refund of “The Store” to any damage which the same can be incurred due to incorrect behavior of the user. The resolution of the contract, which the user will be informed via e-mail, within a maximum of 5 working days since the deadline of the terms for the send of the request documents from “The Store”, will entail the cancellation of the order, with consequent refund of the Total Amount Due, with the modality and time frame in accordance with previous Art. 7.2.
9.5 In case of delivery on behalf of “The Store” of valid documentation within the time line indicated in the e-mail in accordance with previous Art. 9.3, the delivery terms will become effective from the date of the delivery of the same.
9.6 The customers that sign up at the newsletter of “The Store” will receive update about promotions and/or promotional code that can be insert in the cart during purchase procedure. Any code have a date of beginning and end of validity and this time limit can’t for any means be extended. Promotional code can be used together with credit slip and voucher issued in the event of open credit.
All products sale on the Site are covered by Legal Guarantee of Conformity in accordance with the Art. 128 - 135 Code of Consumption (“Legal Guarantee”).
Legal Guarantee id reserved at the consumers. This, therefore, find application, only with the users that have already carried out a purchase on the Site to unrelated aim at the entrepreneurial activity, commercial, hand-crafted or professional potentially carried out. Those who have purchased on the Site and that are not the property of consumers will be applied the guarantee for the faults of item sold, the guarantee lack of quality promise and essential and the other guarantee expected to Civil Code with related terms, forfeiture and limitations.
The seller(and, so, for which as regards the purchase effectuated on the Site, WEBSITE) is responsible in relation to the consumer for any lack of conformity current at the moment of delivery of the Product and that it show within two days from aforementioned delivery. The lack of conformity shall be denounced at the seller, pain of decline of guarantee, in the limit of two months from the date in which it was find out.
Until proof to the contrary, shall be presumed that the lack of conformity that show within six months from the delivery of the product existed already at aforementioned date, unless this hypothesis be incompatible with the nature of the product or the the nature of lack of conformity. Starting from the seventh month successive at the delivery of the product, will be obligation of the consumer try that the lack of conformity already existed at the moment of the delivery of the same.
To be able to enjoy of Legal Guarantee, the user will have to provide, first of all, proof of purchased data and delivery date of item. Is suitable, so, that the user, in order to aforementioned proof, preserve purchase invoice, that “The Store” send to him, or rather someone other documents that can guarantee the effective date of purchase (for example the credit card statement) and the delivery date.
Isn’t suitable at the particular use wanted to the consumer and that it was from this one brought to the attention of the seller at the moment of the conclusion if the contract and that the seller has accepted.
So, are excluded from the area of applicability of the Legal Guarantee possible breakdown, malfunctioning or other lack determinate to accidentally or to the responsibility of the user or rather from an use not in compliance at his functionality and/or as provided in the documentation attached at the Product, if there is, or in the use instruction relative at the same.
In a secondary way (namely in the event that the reparation or the replacement being impossible or excessively onerous or rather the reparation or the replacement has not been carried out within the adequate terms or rather the reparation or the replacement previously carried out have caused remarkable drawback t the consumer) at the reduction of the price or at the resolution of the contract, at your choice.
The asked relief is excessively onerous if impose to the seller unreasonable spending compared to the alternative relief which may be accomplished, in view (i) of the value that the item would’ve if there isn’t the lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative relief can be made without remarkable drawback for the consumer.
In the event that a purchase product on the Site, during the period of validity of Legal Guarantee, show what might be a lack of conformity, the user should contact Client Service, at contact details and with the modality indicated at the Art. 16 “The Store” will give prompt comparison at the notice of presumed lack of conformity and will indicate at the user the specific procedure to follow, also to agree upon the shipping manner for the merchandise, taking in consideration also of the commodities sector whose the Product belongs and/or the lack reported.
In the event of contract resolution, “The Store” will return to the user the total amount paid, made up to purchase price of the Product, shipping amount and to any other possible additional cost. In case of cost reduction, “The Store” will return the reduction amount, previously agreed upon with the user. As an alternative, the user can choice to receive a voucher, spendable on the Site, of an equivalent price of the refund amount or, respectively, of the reduction whose have right.
The amount of refund or of reduction will be notice at the user via e-mail and credited on means or payment solution utilized by the user for the purchase. In the event that the user has chosen the voucher, instead of refund or reduction, the voucher will be credited in the user account and can be displayed entering in the section “Profile” on the Site.
“The Store” isn’t responsible in case of damage, of any disposition, deriving from an improper use of the Product or not in compliance at the instruction supplied from the producer as well as in case of damage deriving by pure chance or due to force majeure.
Product sold on the Site can be, depending on their disposition, covered by conventional guarantee grant issued by producer (“Conventional Guarantee”). The user can assert aforementioned guarantee only toward of producer. The duration, the extension, also local, the conditions and the manner of use, type of damages / lack covered and the possibile limitation of Conventional Guarantee depend on individual producer and are indicated in c.d. guarantee document contained in the Product package.
Conventional Guarantee have voluntary disposition and does not replace, not limit and not compromise nor exclude Legal Guarantee.
14.1 Current General Terms of Sales together with the information expressed in accordance with the Art. 49 Code of Consumption, before that the user bound by the contract, represent the integrity of the agreement between “The Store” and the users of Site with reference to contract concluded through Site.
14.2 Concluded contracts between the users of the Site and “The Store” are governed to Italian law. Is without prejudice the application to the consumer users that haven’t his usual residence in Italy of dispositions eventually more advantageous and binding provided for by law of the country in which they have usual residence, in particular in relationship with the terms for the execution fo the termination rights, at the end for the return of the Products, in the event of execution of this rights, at the manner and formality of the notice of the same and to the Legal Guarantee of Conformity.
14.3 We remind you that in the event that the consumer, for every controversy relative to application, exclusion and interpretation of current General Terms of Sale is in charge the court of the place where the user is located or have chose the residence.
14.4 In accordance with the Art. 141-sexies, 3 clause Legislative Decree 6 September 2005, n.206 (Code of Consumption), “The Store” inform the user that perform the position as consumer referred to in Art. 3, 1 clause, left. A) Code of Consumption, that, in case that he has presented a complaints directly at “The Store” as a result of which has not been possible solve the controversy so arise, “The Store” will supply the information on the matter of the system or to the systems of Alternative Resolution Debate for the extrajudicial solution of controversy relative at obligations deriving from terminated contract based on current General Terms of Sale (cc.d organism ADR, as specified at the Art. 141-bis and ss. Code of Consumption), specifying if he intend avail or not of aforementioned organisms to solve the same controversy.
“The Store” forever inform the user that perform the position as consumer referred at the Art. 3, 1clause, left A) Code of Consumption, which was established a European platform for the on-line solution of controversy of consumers (c.d. ODR platform). The ODR platform is accessible at the following address http://ec.europa.eu/consumers/odr/ ; by way of ODR platform consumer user could consult the list of the ADR organism, find the link at the site of each of them and launch the process of on-line solution of the controversy in which is implicated.
Are without prejudice in any case the rights of the consumer user to appeal judge ordinary in charge of the controversy arising from current General Terms of Sale, whatever be the result of the procedure of composition extrajudicial of the controversy related to the connection of consumption through petition at the procedure in accordance with Section V, Title II-bis Code of Consumption.

References: art. 3
 art. 9
 art. 16
 art. 10
 Art. 1456
 Art. 61
 Art. 61
 Art. 72
 Art. 61
 Art. 61
 Art. 1456
 Art. 7
 Art. 9
 Art. 128
 Art. 16
 Art. 49
 Art. 141
 Art. 3
 Art. 141
 Art. 3