Source: http://www.mariagraziaseveri.com/shop/en/condizioni_vendita
Timestamp: 2019-04-20 08:20:55+00:00

Document:
Please note that the general terms of agreement detailed below must be printed and/or saved on a lasting means of your choice and you must read them carefully, each time, before using the services or accessing the sections of the website www.mariagraziaseveri.com (hereinafter referred to as “website”).
Orders can also be placed from countries part of the European Union.
By using the services of the website, accessing its sections or purchasing products on the website, you fully accept these general terms of agreement, which are subject to the laws of the Italian Republic, and in particular to Legislative Decree n. 206 of 6 September 2005, "Consumer Code, in accordance with Article 7 of Law n. 229 of 29 July 2003 " (published in the Official Gazette no. 235 of 8 October 2005 - Ordinary Supplement n. 162), as amended from article 45 to article 67 by Legislative Decree n. 21 of 21 February 2014, implementing Directive 2011/83/EU on consumer rights, amending the directives 93/13/EEC and 1999/44/EC and repealing directives 85/577/EEC and 97/7/EC. (14G00033) (published in the Official Gazette General Series n. 58 of 11 March 2014, which entered into force on 26/03/2014).
In compliance with law 62/01, the contents of the website are not of a periodic character and do not represent in any way an “editorial product”.
The Seller and website Manager mean Manufacturing Models Brand S.P.A., owner of the website and of the registered trademark “Maria Grazia Severi” (See legal notes, which are an integral part hereof).
User, Users, you and/or your means any person that accesses or uses the website.
Non-registered users are all those people that visit the website when surfing the internet. These Users may place orders as guests, without accessing a personal account (reserved exclusively for registered Users).
Registered users, may place orders and access their personal account.
Private User: any natural person, over 18 years of age, with the capacity to act and execute legal acts (art. 2 of the Italian Civil Code). Users that do not meet the above requirements may not place orders on the website and shall be excluded from using a personal account.
A Private User can be defined as "consumer” and therefore, in case of purchase on the website, he/she may exercise the unilateral right of withdrawal (see Art. 10).
Corporate User: any company and/or professional that operates on the market. This category of customers does not benefit from the rights reserved exclusively for consumers, therefore in case of purchases made on the website, a corporate user cannot exercise the right of withdrawal (See Art. 10).
Registering with our website is quick, easy and free and allows you to create your personal account.
To register enter your personal details in the special form ( click on “MY ACCOUNT” and then on “CREATE AN ACCOUNT”, or on “LOGIN” and then on “register”; another option is to register while placing your order by clicking on “register and go to checkout” as CHECKOUT METHOD). You can also subscribe to receive the newsletter (see art. 3.1) when registering, by ticking the specific box. When you register, please remember to read and accept these General Terms of Agreement and the Privacy notice and, by ticking the special box.
Once you have completed the registration, you will receive an e-mail from the Manager – to the address you have provided – confirming the successful outcome of your registration.
To access your personal account, enter “E-mail” and “Password” in the “LOGIN” box.
From your personal account, you can save your invoicing and delivery details in order to go to the fast checkout during the order procedure (See Art. 4).
From your personal account, you may save multiple delivery addresses, track orders, return goods (if the products are damaged, faulty or non-compliant with the order [See Articles 8 and 8. 1], if the right of withdrawal is exercised [See Art. 10], or request a replacement of the size and/or colour [See Art. 9]) and carry out other simple operations to improve your surfing experience on our website (by way of a non-limiting example: access the Address Book and amend your delivery address or add new ones, change the password from “Account information”, subscribe or unsubscribe to the newsletter from the “Newsletter subscription” section).
Delivery and invoicing data marked with an asterisk on the form, is mandatory in order to complete your registration and to store the invoicing and delivery addresses in your personal account; if all or part of the information is not provided, or if incorrect data is provided, the said data shall not be recorded and you shall not be able to complete the registration of the delivery and invoicing addresses.
You are responsible for keeping your “password” confidential and for controlling access to your computer and/or other devices (by way of a non-limiting example: smartphone and tablet), to prevent unauthorised access by means of your "Account”. You accept to be liable for all activities carried out on this website by means of your account. You undertake to take all the necessary precautions to ensure that access to your account is safe and confidential, and you undertake to inform the Manager if you have reason to believe that a third party knows your login details, or if your account is being or is about to be used in an unauthorised manner.
In case of changes in personal and/or corporate data (e.g.: address, e-mail, telephone number, etc.), you undertake to modify them by clicking on the appropriate buttons in your “Account” and correctly entering the new data.
You can remove your account by sending an explicit request by e-mail to the Manager from the “contact us” section on the website’s home page. Consequently, the Manager shall remove your account in the shortest time possible, in any case within 10 working days. Following the removal of your account, in future you may in any case register again on our website.
You can subscribe to the website’s newsletter to receive e-mails from the Manager concerning information related to the website or activities related to it or in any case concerning Maria Grazia Severi branded women’s clothing and accessories and women’s fashion. You can subscribe to the newsletter in one of the following three ways: using the special form on the website, when registering with the website by ticking the “subscribe to the newsletter” box, or from your personal account (if you are a registered user) in the “Newsletter subscription” section. You may unsubscribe at any time by clicking on the link at the bottom of all the newsletter e-mails you will receive. You may also cancel your subscription from your personal account under “Newsletter subscription”.
Deliveries are usually made by courier (usually DHL) to the address provided by the Customer in the order.
For deliveries to Italy the cost is covered by the Manager while for deliveries to countries part of the European Union there is a charge of €12.00, to be paid by the Customer.
The Customer undertakes to be available to collect the goods (except in the case of delays greater that 3 working days compared to the delivery time specified here below); if this is not the case, the Manager has the right to charge the transport charges and other costs incurred to the Customer (see art. 7).
The delivery time foreseen, is between 2 and 3 working days for deliveries to Italy (mainland). For deliveries to Sicily, Sardinia and minor towns the delivery time foreseen is between 4 and 5 working days. Delivery time to other European Community countries is between 3 and 5 working days.
Please note that the delivery time foreseen starts from the working day following (or the following 24/48 working hours around holiday periods) receipt of the e-mail sent by the Manager as order confirmation, summarising the order.
The Manager has the right to make different deliveries of the goods belonging to one same order.
Special delivery terms and condition must be agreed in advance between the Customer and the Manager by phoning the Customer Care service at 059 51 60 911 (from Monday to Friday – excluding holidays – from 9:00 a.m. to 1:00 p.m.) and confirmed by the Manager to the Customer with an e-mail from the address customercare@mmbgroup.it.
the Manager has the right to cancel any order placed on the site, without prior notice and without having to justify its decision. You shall be informed as soon as possible and refunded, within three working days, of the amount paid for the cancelled order. In this case you acknowledge and accept that you have no right to claim compensation and/or indemnity due to the failed supply, without prejudice to the total refund of the amount paid.
this may happen if you enter an incorrect address in the order (objective impossibility) or if the courier cannot deliver because there is no one present to receive the goods at the address provided in the order (operational impossibility). In the case of objective impossibility, you acknowledge and accept that you will be charged the cost of the delivery twice (because in this case the courier went to wrong address provided by you and then returned the goods to the Manager, which will be charged an additional cost), even if transport costs were not charged when the order was placed; the order will then be cancelled and you will be refunded the amount paid, less €24.00 (corresponding to two deliveries) for deliveries to Italy and €12.00 for the other countries part of the European Community. In the case of operational impossibility, the courier will attempt to deliver the goods twice, leaving a notice after the second attempt (on the working day following the first attempt). You will be able to collect the goods from the courier’s service point as specified in the notice, within three days from the notice. If the goods are collected within three days, the order will be considered delivered, otherwise after the three days, the goods will be returned to the Manager. In this case, unless otherwise agree by e-mail with Customer care, you acknowledge and accept that you will be charged the cost of the delivery twice (because in this case the courier not only attempted to deliver the goods at the address provided by you, but also returned the goods to the Manager, which will be charged an additional cost) even if transport costs were not charged when the order was placed; the order will then be cancelled and you will be refunded the amount paid, less €24.00 (corresponding to two deliveries) for deliveries to Italy and €12.00 for the other countries part of the European Community.
we advise you not to refuse a delivery. If you suspects that the content of the delivery is damaged, you must accept the goods and sign for them as “unchecked” or as damaged, specifying the reasons on the transport document; this is necessary to file an insurance claim (see art. 8). In addition, to exercise the right of withdrawal (see art. 10), the delivery must be accepted, as foreseen by the regulations in force. You acknowledge and accept that in case of refusal of the delivery, you will be charged the cost of the delivery twice (because in this case the courier not only goes to the delivery address, but also returns the goods to the Manager, which will be charged an additional cost) even if transport costs were not charged when the order was placed; the order will then be cancelled and you will be refunded the amount paid, less €24.00 (corresponding to two deliveries) for deliveries to Italy and €12.00 for the other countries part of the European Community. If the delivery is more than 3 working days late, compared to the term specified in Art. 6, and you refuse it, the order shall be cancelled and the Manager shall refund you the total amount paid into your PayPal account (see last paragraph of Art. 5); if the delivery is collected despite the delay, the order will be considered delivered.
in the rare case that the courier loses the delivery, the Manager will offer you the possibility to choose between the free delivery of the same goods as those lost or the cancellation of the order with refund of the amount paid. You acknowledge and accept that you have no right to claim any compensation and/or indemnity, without prejudice to the refund of the amount paid if the order cancellation option is chosen.
When you use the website services (e.g. place an order, return goods, register or use your account), send an e-mail using the "contact us" section on the Home Page, or send an e-mail to Customer Care at the address customercare@mmbgroup.it, you are communicating electronically with the Manager. The Manager communicates with you via e-mail or by publishing notices on the website. For the purposes described herein, you acknowledge and accept to receive electronic communications from the Manager and you acknowledge that the agreements, notifications, notices and other communications provided electronically by the Manager satisfy the written form foreseen by law.
The Manager shall do everything possible to ensure that access to the website is provided without interruptions and that transmission errors do not occur. However, due to the nature of the Internet, uninterrupted access and the absence of transmission errors cannot be guaranteed.
Furthermore, access to the website may be occasionally suspended or limited to allow maintenance and/or repair work.
The Manager will try to limit the frequency and duration of such suspensions and limitations.
The Manager reserves the right to modify, suspend or interrupt (temporarily or permanently), at any time, the form and nature of the services offered on the website, without giving Users the right to receive any compensation or indemnity.
Users also relieve the Manager from any liability deriving from damaged files, errors, omissions, service interruptions, deleted contents, problems related to the network, provider or telephone and/or telematic connections, unauthorised accesses, data alteration or if the Users’ electronic devices fail to work or are faulty.
The Manager is not liable towards the Users or third parties for damage or losses or costs incurred following suspensions, interruptions, delays and malfunction of the website not attributable to the Manager and caused by: tampering or work performed on the services or equipment by the Users or third parties, or by incorrect or unlawful use of the website by Users or by the malfunction of the hardware and/or software used by the Users or by force majeure or actions by third parties.
Force majeure is understood to mean any unforeseen and unforeseeable events (by the Manager), and/or any events depending on acts of nature or actions by third parties, such as, but not limited to, earthquakes, flooding and other natural disasters, wars and civil riots, lightening, fire and explosions.
Any problem with the services, loss of data, accidental dissemination of personal or sensitive data and any other type of damage caused following attacks by thieves, hackers, crackers, viruses, etc. are not attributable to the Manager.
With the exception of cases of wilful misconduct or gross negligence, the Manager (however involved in the creation, production, servicing, maintenance or supply of this website), shall not pay any compensation for direct or indirect damage, loss of profits or consequential damage, resulting from the use or non-use of the website, in any form and for whatever reason; the Manger shall not be liable for anything relating to the links with other websites (Social Network) on the website, including the downloading of any material by Users on other websites. Likewise, the Manager is in no way connected to any commercial transactions carried out by Users through links with other websites (Social Network) on the site, as well as to agreements, guarantees and obligations related and/or consequential to them; the Manager shall not be held liable in any way for any problems related to or deriving from said transactions and/or the quality of the products, goods or services purchased by the Users on other websites.
If a limitation, exclusion, restriction or other provision contained herein is deemed null, for any reason, by a competent authority and the Manager therefore becomes responsible for loss or damage, the User acknowledges and agrees that the Manager’s liability, at contractual, civil or other level, shall not exceed the price of the Order made by the Customer on the website, excluding VAT.
On the website, the Manger writes about the full spectrum of the women’s fashion world.
All the information provided on the website is of a general and illustrative nature and merely for information purposes.
Therefore any information, contributions or suggestions provided by the Manager on what to wear at certain events and/or ceremonies and/or evenings and/or when travelling, or on diets and/or workouts - physical training - or on travel and/or destinations included on the website, can never be interpreted as an attempt to offer or give a medical opinion or the opinion of a qualified professional on the said topics; Users are invited to consult the said professionals when necessary. In this regard, the Manager shall not be held liable for unwanted, unintended or unforeseen results.
The present general terms of agreement are the only ones applicable and supersede any other provision, unless otherwise agreed in writing by the parties.
The User shall be subject to the general terms of agreement in force when the website is used.
The Manager reserves the right to change these general terms of condition at any time, with a notice of at least ten days, notified by means of a notice on the Home Page of the website (in the footer).
Following the notice period, any changes shall be considered as accepted and fully effective for all Users.
If the Users are legal persons, these general terms of agreement also apply to their employees, agents, representatives and collaborators that generally use, even occasionally, the website.
The Manager is entitled to transfer, at any time, these general terms of agreement to third parties, without prior notice and without the written consent of the Users, which undertake to continue to respect them even in the case of a new owner of the website.
If one of the provisions hereof is deemed invalid or null or unenforceable for whatever reason, this shall not affect the validity and effectiveness of the other conditions hereof.
The conditions hereof are governed by the Laws of the Italian Republic. Users acknowledge and agree that any dispute concerning the interpretation and execution of the general terms of agreement hereof shall be submitted to the Court of Milan.

References: Art. 10
 Art. 10
 art. 3
 Art. 4
 Art. 10
 Art. 9
 art. 7
 art. 8
 art. 10
 Art. 6
 Art. 5