Source: https://www.lenze.com/en-us/about-lenze/legal-notices/privacy-policy
Timestamp: 2019-04-20 07:27:26+00:00

Document:
The Lenze Group is pleased about your interest in our products and our company. It is particularly important to us to ensure the highest possible protection of your personal data. Therefore, with this privacy statement, we want to inform you about our commitment to protecting your privacy.
The protection of your privacy is crucial, especially for future Internet-based business and service models. With this privacy statement, we want to underline our commitment to protecting your privacy. We take the protection of your personal data very seriously and operate our systems in accordance with the respective rules and laws on data protection and data security. If we involve external companies in the processing of your data, we ensure that our partners also comply with the data protection regulations.
This privacy statement clarifies the nature, scope and purpose of processing personal data within the Lenze group. It is based on the terminology used by the European directive and regulation provider in the adoption of the General Data Protection Regulation (GDPR).
and by mail at Hans-Lenze-Straße 1, D-31855 Aerzen.
Personal data are all information relating to an identified or identifiable natural person (hereinafter referred to as "the person concerned"). Identifiable is a natural person who can be identified directly or indirectly, in particular by assigning it to an identifier such as a name, to an identification number, to an online identifier or address, etc.
The person concerned is any identified or identifiable natural person whose personal data is processed by the controller.
Processing is any operation performed with or without the help of automated procedures or any such series of operations in connection with personal data such as the collection, recording, organization, arranging, storage, adaptation or alteration, reading, retrieval, use, disclosure by transmission, dissemination or any other form of provision, matching or linking, restriction, deletion or destruction.
Consent shall be provided by the person concerned voluntarily for the particular case in an informed and unambiguous manner, in the form of a declaration or any other clearly affirming act with which the person concerned understand that you agree to the processing of the personal data relating to you.
Personal data that you provide to us as a customer or prospect (e.g. personally, at trade fairs, surveys, telephone, etc.), is used for contact maintenance, for information on products or of the company, invitation to events, etc.
The legal basis of the data processing is Art. 6 paragraph 1 lit. a), b) and f) GDPR.
Your personal data, which you make available to us within the scope of the request for quotation, order processing, license processing, configurations, etc. will be used to process the respective business transactions with you.
The legal basis of the data processing is Art. 6 paragraph 1 lit. b) and f) GDPR.
Personal data that you provide to us as part of the settlement of inquiries, orders, etc. will be used for the processing of the respective business transactions with you.
The responsible company of the Lenze group and the contact person on site, this can provide you with additional information on the technology used, etc. if necessary.
The video surveillance systems used serve to enforce our house law and to protect our legal assets.
In exceptional cases, we use video surveillance systems to document projects or construction activities. We refer to different storage methods or times in these cases.
The legal basis of the data processing is Art. 6 paragraph 1 lit. f) GDPR.
For the Lenze Group, it is especially important to guarantee the maximum possible protection for your individual personal data. Our Internet activities in all the countries where we maintain websites are, therefore, in accordance with the data-protection and data-security laws that are applicable there. In the following text, we indicate what information we gather and what we do with it.
We do not collect any personal data via our Websites without your consent. You alone decide whether you wish to disclose this data or not, for instance in the course of registration, a request or other such procedure. We use your personal data in order to respond to a request, process your order or to grant you access to special information or offers. In the interests of nurturing customer relationships, it may also be beneficial for us to store and process your personal data and pass it to the company in the country you have indicated in your request.
We store IP addresses for a maximum of 14 days. This information is stored for data integrity reasons, so that we are able to ensure the stability and operational reliability of our system.
If you do not wish to divulge your personal data to us within the context of fostering our customer relationship (and particularly for the purposes of direct marketing or market research), we will of course respect your wishes. We will not sell your personally identifiable information.
When you enter data on forms, you do so voluntarily. However, your consent to the collection, storage and processing of your data can be revoked by you at any time. The data processed before we receive your request may still be legally processed.
We use your personal data collected within the framework of the newsletter registration, in particular the indicated areas of interest, for the purposes of sending you personalized product and service offers. By giving us your name, you enable us to address you personally and simplify the management of your data. Your address data, in particular your postcode, enables us to make you regionally tailored offers.
Furthermore, we are continuously focussed on improving our range of products and services. This also includes an evaluation of the newsletter we send out, e.g. whether the indicated e-mail address is actually accessible, which newsletters are opened, which links are clicked within the newsletter, and whether a response ((automatic) reply, error message, etc.) has been generated.
The data is collected and processed exclusively by Lenze and member companies of the Lenze Group. The data is not communicated to other external companies.
Before using the newsletter service, you consent to the use of your e-mail address and of the other data requested there. This data is used for the purposes of recommending individual product and service offers to you and to continuously improve the newsletter service.
You can revoke your consent (use of your e-mail address, use of your personal data) at any time. Please use the following unsubscription page. You will also find instructions on how to unsubscribe in the footer of each newsletter.
The legal basis of the data processing is Art. 6 paragraph 1 lit. a) GDPR.
Your data will only be collected and processed for the purpose of filling job vacancies on offer within the Lenze Group. The company that is looking to fill a vacancy and shows its address on the invitation to submit applications is responsible for data collection in this sense, i.e. when an application is submitted for a specific job that is being offered. If you apply for a specific job for which applications have been invited by a company within the Lenze Group, your data will be passed on to the persons/departments responsible for human resources. You can permanently withdraw this consent at any time by sending an e-mail to the contact person named in the job advertisement. If you submit an unsolicited job application, your data will automatically be sent to the relevant person(s)/department(s) responsible for human resources in accordance with your particular skills, abilities, and qualifications. Your data will then be used by the responsible persons/departments solely for the purpose of evaluating your job potential.
The legal basis of the data processing is Art. 6 paragraph 1 lit. a) and b) GDPR.
If you have applied for a job but your data ceases to be needed for this purpose, we ensure that your data is automatically deleted from our system. Processes have been created that guarantee automatic deletion of data when such data is no longer needed for the purpose for which we originally collected it or when the data retention period has expired. In the event of a negative decision, you job application data will be deleted after 6 months. If your profile is of general interest to us, we would like to include you in our standing pool of job applicants but we will, of course, ask for your consent to do so beforehand.
You have the right to obtain information on your personal data that we have a record of in our system. Moreover, you have the right to delete or block impermissible data and to correct any false data that we have stored in our system. To do so, you can send an e-mail to the contact person named in the job advertisement.
Our website uses the Piwik web analytics service so that we can analyse how people use our website and make ongoing improvements to what it provides. For this purpose, Piwik saves cookies (text files) on your computer via the browser. The user information obtained from evaluating these cookies is passed on to Piwik and stored for analysis purposes. Before the information is stored, part of the IP address is deleted to safeguard the anonymity of the users. We do not pass information concerning the use of our website to third parties.
You can prevent Piwik from collecting data using the "opt-out function". In this case, your browser will save an opt-out cookie, preventing Piwik from collecting session data from that point on. If you delete your browser cookies, the Piwik opt-out cookie will be deleted as well and you will need to reactivate it.
We only use Google Analytics with activated IP address anonymisation. This means that your IP address will be truncated by Google within the area of Member States of the European Union or in other countries which are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and truncated there. The IP address transferred by your browser during the use of Google Analytics will not be associated with any other data held by Google.
Additional information on data usage for advertising purposes on the part of Google, possible settings and objection procedures can be found on Google's websites: "How Google uses data when you use our partners' sites or apps", "Usage of data for advertising purposes", "Control the information Google uses to show you ads" and "Determine what ads Google can show you".
This website uses the Google Tag Manager. The Google Tag Manager allows you to manage website tags from a user interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not record any personal data. The tool triggers other tags that record data in some circumstances. Google Tag Manager does not access this data. If a deactivation was made at the domain or cookie level, it remains in place for all tracking tags that are implemented with Google Tag Manager.
We use HubSpot for our online marketing activities. This is an integrated software solution that covers various aspects of our online marketing initiatives.
Our sign-up service allows visitors to our website to learn more about our company, download content, and provide their contact information and other demographic information.
We use your personal data collected in the context of online marketing, in particular the areas of interest indicated, in order to provide you with personalized product and service offers. By providing us with your name, you enable us to address you personally and simplify the management of your data.
Furthermore, we constantly strive to improve our offering. This also includes the evaluation of the newsletters we send, for example whether the communicated email address is actually accessible, which newsletters are opened, which links are clicked within the newsletter, and whether a response ((automatic) reply, error message, etc.) has been generated.
This information and the contents of our website are stored on servers of our software partner HubSpot. They can be used by us to get in contact with visitors to our website and to determine which services of our company are of interest to them.
All the information we collect is subject to this data protection statement. We use all the information collected exclusively to optimise our marketing.
HubSpot is certified under the terms of the "EU - U.S. Privacy Shield Framework" and is subject to the TRUSTe 's Privacy Seal and the "U.S. - Swiss Safe Harbor" Framework.
More information about the cookies used by HubSpot & here.
You can revoke your consent (use of your email address, use of your personal data) at any time. The revocation does not affect the lawfulness of the data processing up to the time of the revocation. Please use the unsubscribe page.
The data processing will be carried out in accordance with Art. 6 (1) lit. a) and Art. 6 (1) lit. f) GDPR.
The downloadable files within the Application Knowledge Base and Technical Documentation areas at lenze.com are stored by the Amazon Web Services Inc. (AWS) company, P.O. Box 81226, Seattle, WA 98108-1226 in the Data center in Frankfurt/Main and provided worldwide. Lenze has no influence on the type and scope of information that is collected, processed or used by AWS associated with the download offer. Further information can be obtained from the AWS data protection notice.
The CAD files in the EASY Product Finder range at lenze.com are stored by the KiM GmbH company, Tritschlerstrasse 1, D-66606 St. Wendel in a German data centre and provided worldwide.
For each generated and loaded file (e.g. CAD, PDF, pixel images) and each direct insertion into CAD systems (CADClick® "Click2CAD"), Lenze stores a data set in one of the statistics databases available on the server. This statistic data is further compressed and used for optimising the CAD service in an anonymised form.
We also offer you through our social media pages (Facebook, YouTube, Twitter, Xing, LinkedIn) based on Art. 6 paragraph 1 lit. f) GDPR has an extensive personal support and the possibility to stay in touch with us. These social media services collect personally identifiable information, e.g. via their profile or social plug-ins, which are implemented in third party websites.
When you visit a page of our website that contains such a plugin, your browser establishes a direct connection with the servers of the respective companies. The content of the plugins is transmitted directly to your browser and integrated into the website. We therefore have no influence on the extent of the data that the respective companies collect with the help of these plugins.
By incorporating the plugins, the respective companies receive the information that they have called the corresponding page of our Internet presence. If you are logged in to one of the companies listed above, you can assign the visit to your local account. When you interact with the plugins, the corresponding information is transmitted from your browser directly to the respective company and stored there. If you do not have an account with any of the companies listed above, you may still be able to find and store your IP address.
Therefore, it cannot be ruled out that every visitor to our website is registered by the company listed above by his IP address and the URL called up, even if he does not click on the plugins and also does not use a user account at is registered with the company.
Our facebook fan pages are provided by Facebook and editorially supervised by the above-mentioned person (owner of the fan page, hereinafter "we").
We can set for our fan page or for individual posts published on the fan page on Facebook, which target group is to be reached. The setting is based on general parameters (e.g. age group, language, region, interests) that can be used to control our content to specific groups. We are unable to address or identify individual individuals on the basis of the settings that we have been granted by Facebook.
Facebook gives us access to statistical analyses that provide information about the use of our fan page. The analyses that are visible to us do not allow us to individually analysis of the usage behaviour of individual persons. We can only view aggregated data (e.g. number of hits, likes, followers, region of origin, age group, gender), which provide information about our audience and the use of our fan page.
More information about the statistics that Facebook provides.
Furthermore, the owner of the fan page cannot influence the data processing of Facebook. We process this data in order to protect our legitimate interests according to Art. 6 paragraph 1 lit. f) GDPR to better understand and optimize the use of our fan page.
This personal information is used to process your request.
Link2Lenze is an online platform that allows you as a user to get in-depth information on Lenze solutions, news and events.
If you join Link2Lenze and create a profile, which may be comfortably done by logging in with your LinkedIn-account, you gain the possibility to obtain detailed company related information from Lenze. After logging in with your LinkedIn-account, LinkedIn provides us with parts of the personal information which you want to share with others. You may directly control what information is shared in your LinkedIn profile options, located on www.linkedIn.com.
In order to present you with specific personalised information on the content that really interests you, we track your clicks on our Link2Lenze platform, including the frequency of your visits and the individual content that you have viewed. This information will also be used to continuously improve the Link2Lenze platform and Lenze content to inform our target groups.
Each item, such as news, solutions and events, on Link2Lenze may be shared with your contacts and friends. If you share an item, the corresponding URL that leads to the item on Link2Lenze will contain the information that the item has been shared. If the person you sent the link to also creates a Link2Lenze profile, you will be awarded a conversion. We can only tell that you successfully shared an item but we cannot tie your conversion to a specific new user. This information is used to continuously improve the Link2Lenze platform.
Based on the information you provided us with, both from LinkedIn and collected on our Link2Lenze platform, we would like to contact you. Lenze SE is an international company and we want to provide you with contacts from a Lenze Sales organisation near you. In order to accomplish that, we will add the information collected on Link2Lenze, including contact information and interests, into our Company Customer Relations Management system (CRM) which is maintained for all legal entities within the Lenze Group. The Sales Specialist that is responsible for your region may gain access to your information in our CRM and may subsequently contact you. You may also be presented with the possibility to follow our Sales Specialists on LinkedIn.
Should you decide to end your participation on Link2Lenze, please send an e-mail to link2lenze@lenze.com and provide your name as it is represented in your LinkedIn profile and tell us that you want to leave Link2Lenze. We need this information in order to identify your Link2Lenze profile. We will then delete all personal information associated with your Link2Lenze profile and confirm the deletion via e-mail. Lenze SE may keep fully anonymized information, such as usage statistics, that cannot be tied to you.
You may, at any time, rejoin Link2Lenze. Please note that rejoining Link2Lenze will create an entirely new profile that cannot be tied to your former profile.
You may also, at any time, request the deletion of your personal information from our Customer Relations Management system (CRM). In order to do so, please contact our Data Protection Officer (refer to contact information at the bottom of the page).
We collect, save and process any personal information provided by you for offer inquiries and orders only inside our company and associated companies as well as the company contracted with processing your orders solely for the purpose of performing and completing order processes including the associated payment transactions. We do not pass the data on to third parties without your express consent, and in particular not for advertising purposes. For order fulfilment, we work with various service partners who are responsible for matters such as payment processing and logistics. We make a concentrated effort to ensure that these partners also comply with the data protection regulations.
The legal basis of the data processing is Art. 6 paragraph 1 lit. a) and lit. b) GDPR.
LENZE (hereinafter referred to as "We") is a provider of remote services via TeamViewer and as such is the responsible entity in data protection terms for the collection, processing and use of personal data of the customer and its employees. We therefore ensure the confidential handling of all information and take the protection of your trade and business secrets and your data very seriously. We collect, process and use your personal dataonly in accordance with the content of this Data Protection Declaration and the relevant,applicable laws on data protection. By way of this Data Protection Declaration,we wish to inform you as to whichpersonal data concerning you we collect, process and use in connection with the performance of the re-mote services.Personal data within the meaning of this declaration involves individual details about personal or factual circumstances of a natural person. This includes all information on the identity of individuals such as, for example, their name, e-mailaddress or postal address. On the other hand, however, information that cannot be associated with a natural person (such as, for example, information of a solely company-related nature) does not count as personal infor-mation.
The use of remote services is only possible if you have installed the TeamViewer software on your computer as per the technical explanations. When using TeamViewer, you are free to choose your accessdata, including username, which is displayed for us to establish the con-nection. It is not necessary to provide personal data in this regard.Until the remote connection has been established we do not receive any further information via your computer and the relevantly installed systems with the exception of your username.TeamViewer is a program produced by TeamViewer GmbH, Göppingen, Germany via which we provide remote services. We have an agreement with TeamViewer GmbH on commis-sioneddata processing, according to which all personal data is collected, processed and used under our sole responsibility and according to our instructions.
When performing remote services, we see your screen,including all information available on it. In your own interests,you should therefore quit all programs and close displaysthat are not related to the remote services. It is contractually provided for that you shall ensure that we do not come into contact with personal data from your environment when performing the remote services.
The use of remote services is recorded at the company level, in addition to which the name of the contact person is stored. The recording thereof is carried out for billing purposes only. The personal data is deleted as soon as the purpose of its storage is no longer given.
The collection, storage and processing of your data takes placesolely for the purpose of per-forming the remote services. We do not link your data withany other data and do not use it for any other purposes either. Should we use the services of external service providers within the framework of performing our service, any accesstothe data on their part is likewise sole-ly for the purpose of performing the service. We take technical and organizational measures to ensure compliance at all times with data protection requirements and also obligate our external service providers accordingly. Moreover,we do not pass the data on to third parties without yourexpress consent. Your personal data will only be passed on to third parties if you yourself have consented thereto or to the extent that we are entitled or obligated to do so in accordance with statutory require-ments and/or official or court orders. Such instances can in particular include the provision of information for purposes of law enforcement, hazard prevention or for the enforcement of intellectual property rights.Data is transmitted byTeamViewer via the Internet. TeamViewer uses an encrypted connec-tion for the data transmission. However, it can never be ruled out with absolute certainty that unauthorized third parties are able to view and/or access the transmitted data. We recom-mend that you consider this aspect when deciding whether to make use of remote services.
Lenze takes steps to protect your personal data against loss, destruction, falsification, manipulation and unauthorized access or disclosure.
Persons under the age of 18 should not divulge any personal data to us without the consent of a parent or guardian. We do not request any personal data from children or young persons. We do not knowingly collect any such data or pass it on to third parties.
You are entitled any time to request information about whether and what personal data about you is stored by us.
Right of access: You may ask the controller to confirm whether your personal data is processed by us, for what purposes and period this applies, which categories of personal data are concerned and who the recipients or categories of recipient are to whom the personal data have been or will be disclosed.
Right to rectification and restriction of processing: You are entitled to have inaccurate personal data rectified, or completed if it is incomplete. Moreover, you have the right to obtain from the controller restriction of processing, especially if there are any statutory storage obligations.
Right to erasure: You have the right to obtain from the controller the erasure of your personal data if you withdraw your consent on which the processing is based.
Right to data portability: You have the right to receive the personal data relating to you which you have provided to the controller, in a structured, commonly used and machine-readable format.
Right to object, right of withdrawal and right to lodge a complaint: You have the right to object to the processing of your personal data in certain circumstances and withdraw your declaration of consent under Data Protection Act at any time. You have the right to lodge a complaint with a supervisory authority.

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