Source: https://autonoleggiofranksrl.it/en/rental-conditions
Timestamp: 2019-04-20 02:58:00+00:00

Document:
1. VEHICLE DELIVERY. The FRANK AUTONOLEGGIO S.r.l. (hereinafter referred to as "Lessor") delivery to the Lessee (hereinafter referred to as "Customer") the vehicle specified in the front page of this rental agreement, in good condition.
The vehicle, if not expressly and otherwise specified in the title page, is delivered with a full tank of fuel and must be returned at the end of the rental with the same amount of fuel. The vehicle is delivered with the following accessories: parking triangle, standard tools kit, spare tire or inflation kit, reflective jacket, green insurance card and all the necessary documents for circulation, including the certificate and the insurance, as well as any other accessory indicated on the title page.
At the time of delivery of the vehicle, the Customer has the duty to check the status of the vehicle in contradiction with the staff of the rental station, and is required to promptly report any damage and anomalies visible outside and within the same , and not detected on the forms (so-called "Check-out"). By signing the "Check-out" form, the Customer acknowledges having received the vehicle in perfect order and in any case in conditions compliant with that indicated in the forms signed by him.
2. VEHICLE RETURN. The Customer undertakes to return the vehicle in equal conditions, subject to normal wear and tear in relation to the kilometers traveled with the tires, equipment, documents and the entire equipment supplied. The vehicle will be returned to the headquarters of FRANK AUTONOLEGGIO S.r.l.durante opening hours in the city where it was rented and on the day and time specified in this rental agreement. The cost of renting a vehicle, delivered with a full tank of fuel and returned without the same, will increase, in addition to the amount of missing liters, the cost of refueling service equal to € 30.00. When returning the vehicle, the Customer has the duty to check the status of the vehicle in contradiction with the personnel of the rental station. In default, the Customer acknowledges the correctness and validity of the measurements made by the staff of the rental station. By signing the "Check-in" form and the substitutive declaration of the deed of notoriety, the Customer acknowledges having returned the vehicle in perfect order and in any case in conditions compliant with that indicated in the forms signed by him.
3. RENTAL DURATION. The customer undertakes to communicate any variation on the rental in progress to the rental agency and to await the appropriate authorization. A rental day is considered to be 24 hours from the pick-up and with a tolerance of 59 minutes (taking into account the opening hours of the agency), after this time an additional rental day will be charged at the rate paid for the single day increased by 50%; for delays of more than 24 hours an amount equal to the rate paid for the single day increased by 100% will be charged for each day or fraction of a day. Failure to return the keys or documents of the vehicle (even if the vehicle has been returned) involves the continuation of the rental until the return of the same. The loss, theft and / or failure to return the keys for any reason involves a penalty of € 450.00.
4. EXTENSIVE RENTING. If the Customer intends to extend the rental beyond the term established in this contract, he must immediately inform the renting station in order to obtain authorization for the extension of the rental. The Customer is obliged to observe the terms and conditions established in the present rental contract, even in the case in which the lessor has authorized the extension of the rental period. In the event that the customer, after having stipulated the rental contract, wants to return the vehicle (with the exception of cases in which the return is caused by problems or failure of the vehicle), it will totally lose the cost of the rental, but may have a voucher for the free rental of another vehicle with the same amount.
6. DAMAGE AND THEFT. The Customer is responsible for damages and total or partial theft of the vehicle up to the competition of the exemption indicated in this contract. The customer has the obligation to subscribe the CDW, an additional service that reduces the deductible for those who are responsible in case of damage to the vehicle or accept the kasco (SKO) that totally eliminates this deductible in the following groups (B / C / D / E / F / J / H / X) and further reduces the deductible in the following groups (A / L / N / P / Q / R / S / Z / Prestige). The amount of the CDW reduced exemption is specified in the general conditions shown in the lessor's stations. The signing of the optional kasco cover (SKO) does not exonerate the Customer from adopting the ordinary diligence in the operation of the vehicle. The lessor reserves the right to proceed with the charge of damages caused by willful misconduct or gross negligence of the Customer, who undertakes to pay the sums due and requested by Frank Srl. In case of accident caused by the Customer or without indication of counterparty, the amount of Euro 100.00 is charged for the administrative management of the claim. In the event of an accident, in addition to the aforementioned deductible, the cost of charging the airbag device will be charged to the Customer. The Customer has the obligation to sign the TP cover for the reduction of theft deductibility. It is optional to subscribe Superkasco coverage (STP) for the total elimination of this deductible in the following groups (B / C / D / E / F / J / H / X) and additional deductible reduction in groups (A / L / N) / P / Q / R / S / Z / Prestige). The amount of the reduced exemption TP is specified in the general conditions shown at the stations of the lessor. The signing of the TP / STP insurance cover does not exonerate the customer from adopting the ordinary diligence to prevent theft of the vehicle. The lessor reserves the right to proceed with the debiting of the value of the vehicle (Eurotax reference), also having signed the insurance coverage STP, in case of theft that has also occurred due to malice, serious fault of the customer, failure to return the vehicle keys; therefore the Customer undertakes to pay such sum at the request of the lessor. Without prejudice to the traffic prohibitions in countries not covered by this contract and in the green insurance card, no insurance cover is operating in the case of trips to countries other than those specified in the rental contract. Therefore, the customer will be entirely responsible for damage and / or theft occurring in these countries.
immediately inform the police authorities in case of need for investigations by third parties or in the case of injuries. The landlord does not under any circumstances guarantee the replacement of goods vans and strictly forbids their expatriation unless expressly authorized by the rental station.
a person without a valid driving license in the State where the vehicle is driven.
Save the proof referred to in art. 1588 c.c. the violation of even one of the above obligations, as well as the rules of the Highway Code and / or behavior contrary to or diligence of the good father of the family, will result in the charge to the customer of any damage caused to the rented car. In the event of seizure or administrative detention of the vehicle, the Customer undertakes to pay the Lessor, in addition to the agreed rental fee, an amount equal to the rate paid for the single day increased by 50% up to the day on which the Authority will issue the motor vehicle to the Lessor. The Client undertakes to transmit to the lessor, within two days, any minutes notified by the public authority. In case of failure to transmit these minutes to the landlord, the Customer will be responsible for any damage suffered by Frank S.r.l., directly or indirectly caused by such failure to timely transmit.
Abroad, the vehicle may be driven exclusively by the Customer who is the holder of this rental contract. In Italy the vehicle can only be driven by the Customer, that is, by a person expressly indicated in the rental contract and, in the event that the Customer is a company by the legal representative or by an employee of the same company. The vehicle may be conducted by other persons with the prior written consent of Frank S.r.l. and towards payment of the additional payment indicated in this contract.
when returning the vehicle: the amount necessary to restore the original fuel level as well as the supplement for the relative refueling service; the fee for the kilometers traveled by the vehicle during the rental, calculated on the basis of the applicable tariff; in the event of damage or theft, the related deductibles and management fees; any extra days of rental; any supplement for redelivery at a station other than the initial one (travel to leave); the penalty for the delayed delivery of the vehicle as provided for by art. 3 of this contract; the roadside assistance, the penalties provided for in the General Conditions of Hire, if applicable, as well as the sums related to any other service that the Customer has used. The return must be within 24 hours or more from the date and time of delivery. Delays of more than 59 minutes will result in the charge of an additional day of rental at the rate paid for the single day increased by 50%; for delays of more than 24 hours an amount equal to the rate paid for the single day increased by 100% will be charged for each day or fraction of a day.
following the return of the motor vehicle: the amount corresponding to all the received fines, to motorway tolls and parking tickets not paid during the rental period in addition to the management fees set out in the General Conditions, including any legal expenses that the landlord to support the payment of the sums due in any way by the Customer, all administrative costs (equal to € 49.586 plus VAT for contravention), taxes, surcharges and taxes deriving from the rental, as well as sums related to any other service for which the Customer has benefited.
The Customer and the co-debtor who use a credit card to pay the fees, accept that all the aforementioned charges, as well as those referred to in art. 3, are carried out on the credit card indicated on the front page of this rental agreement. The customer is always obliged to pay the extras described in the rental contract.
return the vehicle as soon as the Lessor requests it; in case of failure to return, the Lessor has the right to recover the possession of the vehicle by any means, even against the will of the customer and entirely at the expense of the same.
the Customer acknowledges that the rental starts at the date and time of delivery of the vehicle and its keys by the Lessor and ends at the date and time of actual return to the Lessor's assigned personnel. In case of return of the vehicle during the office closing time and in case the keys are left in the "key box", the rental ends at the date and time of subsequent office re-opening. Together with the keys the customer must enter in the aforementioned signed declaration box indicating the place and time of delivery, the distance covered, the fuel level and any damage caused to the car. The Customer is responsible for any damage found on the vehicle at the time the office is reopened and not reported and is also responsible for the subtraction of vehicles or parts of the vehicle by any third party (windshield wipers, radio antennas, cigarette lighter etc.) or keys stored in the "key box".
11. ADDITIONAL OBLIGATIONS OF THE CUSTOMER. The Customer undertakes not to cede, sell, mortgage or pledge this contract, the vehicle, the equipment, the equipment and any other part thereof and in any case not to act contrary to the ownership rights of the lessor.
12. VEHICLE MAINTENANCE. Without prejudice to the responsibility of the vehicle manufacturer for the construction defects of the present contract, the lessor will use the normal diligence to keep the vehicle itself in conditions of full efficiency. In the event that vehicle failures occur during the rental period, Frank S.r.l. will not be liable for damages of any kind, contractual and non-contractual, suffered by the Customer and due directly or indirectly to the aforementioned failures, unless such events are attributable to the lessor. The landlord will not be responsible for damages deriving from the Customer's failure to comply with the duty of care in the maintenance and operation of the vehicle.
13. REPAYMENT OF EXPENSES. The lessor undertakes to reimburse any minor maintenance costs (oil, liquids, tablets and batteries) only upon presentation of an invoice issued. The costs of storage, washing, drilling of the tires are charged to the customer.
14. OBJECTS LEFT IN THE VEHICLE. The Customer acknowledges that Frank S.r.l. can never be held liable for loss or damage to the things transported, abandoned or forgotten in the vehicle, either during the rental or after the return, unless such events are attributable to willful misconduct or gross negligence of the lessor.
15. COMPENSATION FOR DAMAGE. The Customer undertakes to compensate the Lessor for any damage or theft, even if partial, without prejudice to the proof referred to in art. 1588 c.c.
failure to timely report to the competent authorities in the event of total or partial theft or vandalism and these circumstances are proved by a fine and / or statement by the customer and / or form C.A.I. and / or assessment by insurance companies.
In the event of total or partial theft, duly reported to the competent authorities, the Client participates in the economic damage suffered by the Lessor for the maximum amount indicated as "theft exemption" in the Rental Special Conditions and on the front page of the rental contract.
The damages are qualified and quantified according to a quote issued by a specialized workshop upon written communication to the customer.
The Lessor reserves the right not to immediately repair the car if the damage done by the Customer does not affect its functionality.
follow the instructions that the Lessor provides regarding the custody and / or repair of the vehicle.
In case of non-fulfillment of even one of the above mentioned obligations, the Customer is responsible for all damages suffered by the vehicle, even in the event of a potentially active claim.
The Lessor does not guarantee the replacement of the rented vehicle in case of accident, failure and in any case abroad.
17. OBLIGATION OF DENUNCIATION. In the event of acts of vandalism, theft and attempted theft of the rented vehicle, the Customer undertakes to immediately report the matter to the competent Authorities (Police or Carabinieri) and to deliver to the Lessor the original version of the complaint; in the event of total theft, the Customer must deliver to the Lessor, in addition to the original of the complaint, the keys of the vehicle and of the anti-theft device, if the vehicle is provided with it. In the event of total theft, the amount of the rental, in addition to the amount of any deductible, is due until the date of the actual delivery of the complaint and the keys. In case of non-delivery of the complaint and / or failure to return the keys, the Lessor shall in any case charge the Customer, in the case of total theft, a penalty equal to the official value of the motor vehicle price list inclusive of the options (net VAT) and decreased by 15%, while in case of attempted theft and vandalism, failure to deliver the original of the complaint involves in any case the charge by the Lessor of a penalty equal to the entire amount of economic damage suffered by lessor.
18. SATELLITE SYSTEMS. The Customer acknowledges that the car is equipped with a satellite system and explicitly authorizes and without reserve the Lessor, or other person appointed by the same, to monitor remotely the movements of the rented car, in order to protect the Lessor from the commission of crimes against it, through satellite systems; The Lessor also reserves the right to communicate the data to Judicial Authorities, Insurance Companies, Law Offices, Companies specialized in the prevention and management of theft and claims and to use or make use of the contents for each action to protect them. The customer accepts and approves that if the car is not returned on time, the lessor will be able to go on site and recover the car through the double copy of keys in his possession, without prejudice to the right of the rental company to act for the compensation for damages suffered and incurred due to the lack of regular and timely delivery of the vehicle and the consequent breach of contract.
19. CUSTOMER SOLIDARITY. Who stipulates the rental contract in the name and / or on behalf of a third party jointly and jointly meets the third party of full compliance with all the obligations contained in this rental contract, without the benefit of the prior enforcement; the Customer who stipulates the rental contract responds in any case to any event, action or omission attributable to the driver of the vehicle.
20. DISCLAIMER LIABILITY. The Lessor is not liable to the Client, the driver or members of the respective families for damages of any kind suffered by them, including economic prejudice, and for damages to the person, except for the latter, the application of the Articles. 33 paragraph 2 letter a) and b) and 36, paragraph 2, letter a) of Legislative Decree 205/2006, both for damages resulting from faults or defects in the operation of the vehicle or road accidents. In any case, the Lessor can not be held responsible for any type of damage occurring as a result of thefts, riots, fires, earthquakes, wars or other force majeure. In case of discovery of objects inside the vehicle, the Lessor will notify the Customer, who will have to provide at their own expense for the recovery or shipping of the object; in the event that the Customer does not provide for recovery or shipment within 30 days of the notice, the items are considered abandoned and the Lessor will not be required to keep them or return them.
21. ADVANCE RESOLUTION. This contract may be terminated early by the lessor, pursuant to art.1456 of the Italian Civil Code, in the event of breach by the Customer of these conditions, in the event of insolvency of the Customer or in the event of bankruptcy or other insolvency proceedings against the Client . In any case, the lessor, upon written notice by registered letter with return receipt, pec, fax, telegram or email, reserves the right to terminate this rental contract and any commercial agreement, if any, in the event of a reduction in customer's financial and economic reliability requirements. Upon termination of the contract, the customer is required to immediately return the vehicle (s) to the lessor and to pay the agreed amount up to the date of delivery of the vehicle.
Regardless of the underwriting of insurance coverage pursuant to art. 5, the customer will be liable for damages caused to the vehicle for improper use or deriving from disproportionate wear in relation to the kilometers traveled and the commercial value of the same, if, in case of theft, it does not return to Frank S.r.l. the vehicle keys. Frank S.r.l. will not be liable for damages resulting from the Customer's failure to comply with the duty of care in the maintenance and condition of the vehicle.
22. CREDIT NOTE. After the deadline agreed for the payment of the sums due, the Lessor is authorized to issue a note of debt for late payment interest as provided for by Legislative Decree 09/10/2002 nr. 231 and subsequent amendments.
23. BILLING. The landlord will issue a regular invoice for the services provided in the present rental contract in the name of the subscriber of the same, unless the renter is contracted in the name and on behalf of another person who has duly authorized it. In this case, this different subject must be indicated in the rental contract at the time of subscription.
24. CLIENT CLAIM. The customer has the right to claim within 7 days from the end of rental date for any disruption received. Any disputes relating to charges, made in any way by the Lessor, may be advanced only after payment of the same and in any case no later than 15 days from the debit.
25. CONTESTATIONS. In the event of disputes regarding the correctness of the contents of the rental agreement, the data and documents contained in the Lessor's archive shall prevail between the parties.
26. ITALIAN LANGUAGE PREVALENCE. In the event of discrepancy between the Italian text and the English text of these General Conditions, the Italian text prevails, as it expresses the exact will of the parties; the English text, available at the Client's request, in hard copy at each rental station of the Lessor, is a mere translation.
27. JURISDICTION. This contract is governed by Italian law. For any dispute between the parties relating to the rental contract, the Court of Rome has exclusive jurisdiction; the competence of the court of the place of residence or domicile of the Customer is saved, for the Customer qualifying as "consumer".
28. CLAUSES NULLE. If a provision of this rental contract is void, such nullity will not determine the invalidity of the other provisions of this rental contract.
29. CONTRACTUAL AMENDMENTS. Any variation or addition to the conditions of this rental contract will be valid only if made in writing.
the person in charge of processing the data in question is Mr. Francesco PASTORELLI.
By signing the rental agreement, the Customer declares to have read and to have received the requested explanations and, therefore, to know and accept these General Conditions of Rental.
Pursuant to and for the effects of art. 1341 c.c. the customer expressly and specifically approves the following articles in writing ............ ..
Car Hire Frank is an independent company. Our system compares prices of well known car rental companies ensuring you have the option of booking a car at the right price in each place, combined with the constant commitment to meet the needs of our clients.
Qualified staff, fluent in English, Spanish and French, will offer additional services: hire without a credit card, hire equipment and accessories such as a car seat and GPS pickup and delivery where you want.
We have a large fleet of vehicles, new and constantly renewed every 12/18 months to ensure efficient services and meet your every need for mobility.
Today, our company has relied on various types of customers, from domestic and foreign tourists to entrepreneurs, business leaders who increasingly find in our fleet an alternative to gaining more profitability.

References: art. 1588
 art. 3
 art. 3
 art. 1588
 art.1456
 art. 5
 art. 1341