Source: https://philoro.com/gtc
Timestamp: 2019-04-24 23:04:59+00:00

Document:
For all business and legal transactions (quotes, orders, deliveries, and services as well as other legal transactions of goods distribution of precious metals and other services) between the customer and philoro EDELMETALLE GmbH’s offices in Austria or other branches of philoro EDELMETALLE GmbH, the following provisions (hereinafter referred to as the "Terms and Conditions") shall be deemed to be an agreed part of the contract, unless otherwise expressly agreed to in writing. The valid version at the time the contract is entered into applies.
philoro EDELMETALLE GmbH refutes the Terms and Conditions of the Customer or Business Partner, respectively. For this reason, possible Terms and Conditions by the Customer or Business Partner are not part of the contract - even with knowledge of their existence - unless otherwise agreed to in writing in individual cases.
In the following, the terms "Entrepreneur" and "Consumer" are understood within the meaning of § 1 of the Consumer Protection Act. Within the meaning of these Terms and Conditions, Consumers are persons who enter into a business relationship with philoro EDELMETALLE GmbH without the transaction being part of their business operations. Entrepreneurs are persons for whom the transaction is part of their business operations. A company is any stable organization with independent economic activity, even if not working for profit that enters into a business relationship with philoro EDELMETALLE GmbH within the context of their commercial or professional activities. Legal entities under public law are always deemed to be Entrepreneurs.
If these Terms and Conditions also exist in English, the German version shall apply in case of any discrepancies.
There shall be no right to withdraw from the contract.
For contracts entered into as a so-called “distance contract”, § 5f Section 1 Z 2 of the Consumer Protection Act is expressly referred to. It stipulates that Consumers have no right of rescission on contracts for goods or services where the price depends on the developments in the financial market and over which the Entrepreneur has no influence.
Offerings of philoro EDELMETALLE GmbH in the Internet or any other medium constitute non-binding requests to Customers to make an offer to buy (order) from philoro EDELMETALLE GmbH.
The Customer may submit the purchase offer by telephone, fax, or by completing an order form that is provided by philoro EDELMETALLE GmbH in the Internet. For the latter process, the Customer is shown all data to review and to make any necessary corrections prior to submitting the purchase offer.
Sending the order form by the Customer constitutes an offer to philoro EDELMETALLE GmbH to conclude a purchase contract. The Customer is bound to their offer within two business days after receipt of their order by philoro EDELMETALLE GmbH (Saturdays, Sundays, and holidays are not considered as business days under these Terms). philoro EDELMETALLE GmbH will send the Customer an acknowledgment of receipt of the order by philoro EDELMETALLE GmbH, and the respective content of the order form relevant for the purchase (order confirmation). This order confirmation does not constitute acceptance of the offer by philoro EDELMETALLE GmbH, but instead only informs the Customer that their order has been received by philoro EDELMETALLE GmbH. A purchase contract is entered into at the time an order confirmation is submitted or an invoice is sent to the Customer. A purchase contract may also be entered into in other ways, e.g., by telephone or by transfer or delivery of the ordered goods.
philoro EDELMETALLE GmbH shall deliver as long as supplies are available and reserves the right to deliver a product of equivalent value to the item purchased, depending on availability. In the event that philoro EDELMETALLE GmbH has not received items from its suppliers and for this reason or due to force majeure the goods are not available at philoro EDELMETALLE GmbH within a reasonable period of time, philoro EDELMETALLE GmbH reserves the right to withdraw from the contract.
The offers of philoro EDELMETALLE GmbH shall not constitute a purchase recommendation in terms of investment advice. It is explicitly pointed out that precious metal prices are subject to market fluctuations and that philoro EDELMETALLE GmbH cannot predict future price trends.
As agreed, prices are quoted in Euros for sales transactions valid at the time of receipt of the Customer's offer to purchase (order) from philoro EDELMETALLE GmbH plus the statutory sales tax, unless other arrangements are made.
The goods are generally shipped at the expense of the Customer. When using the order form on the Internet platform provided by philoro EDELMETALLE GmbH, the shipping costs are disclosed to the Customer before the offer to buy is submitted.
There are no restrictions with regard to business hours. Therefore, purchase offers can be submitted at any time at the prices valid at that time.
Goods shall be paid for in advance. The invoice amount shall be due immediately upon conclusion of the sales contract and without deduction. If the Customer fails to pay for the entire invoice amount within 5 days of the due date, they will be in default without further notice.
The invoice amount shall be subject to interest during the period of delay. The interest rate is 5 percentage points above the base rate per annum for Consumers, and 8 percentage points above the base rate per annum for Entrepreneurs. philoro EDELMETALLE GmbH explicitly reserves the right to enforce further claims.
If the shipment is delayed at the request of the Customer, the risk shall be transferred to the Customer from the point in time that philoro EDELMETALLE GmbH was ready to ship. In any case, the risk shall also be transferred to the Customer if they are in default of acceptance.
philoro EDELMETALLE GmbH shall coordinate the date of delivery of the product with the Customer, in the case of advance payment upon receipt of the invoice amount. The delivery by philoro EDELMETALLE GmbH shall take place via a shipping or forwarding agent.
philoro EDELMETALLE GmbH is entitled to make partial deliveries and provide partial services, unless the partial delivery or partial performance of services has been contractually excluded.
If the Customer is a Consumer, the risk of accidental loss and accidental deterioration of the delivered goods shall be transferred to the Customer at the time of delivery if shipped by philoro EDELMETALLE GmbH. The transfer is the same if the Customer is in default of acceptance.
If the Customer is an Entrepreneur, even with free delivery by philoro EDELMETALLE GmbH, the risk shall be transferred to the Customer once the shipment has been handed over to the carrier or has left the business premises of philoro EDELMETALLE GmbH for the purpose of shipping. If the shipment is delayed at the request of the Customer, the risk shall be transferred to them at the time they are informed about being ready to dispatch. The transfer shall be the same if the Customer is in default of acceptance.
In principle, philoro EDELMETALLE GmbH shall coordinate the day of delivery of the goods with the Customer, which in the case of an advance payment is the day of receipt of the purchase price. Delivery shall be carried out by a shipping or forwarding agent.
Executing the transport has no effect on the place of service.
The shipped or transferred goods to the Customer remain the property of philoro EDELMETALLE GmbH unit full payment has been received.
All parts or services that show a defect within the warranty period must be, at the discretion of philoro EDELMETALLE GmbH, either repaired, replaced or delivered again free of charge, provided that the cause was already present at the time the risk was transferred. If the Customer is a Consumer, § 9 Section 1 of the Consumer Protection Act applies as regards the warranty rights.
If the Customer is an Entrepreneur, they bear the burden of proof for the defectiveness at the time of delivery.
If the Customer is an Entrepreneur, they shall notify philoro EDELMETALLE GmbH in writing of any defects within a period of five days from receipt of the delivered item. If such a defect is found later, notification must be made immediately after discovery. If the Customer fails to provide proper notification, they can no longer make warranty claims, raise claims for damages due to the defect itself, or claim an error regarding the flawlessness of the goods. Sending it back promptly shall suffice to comply with the deadline. The Customer shall bear the full burden of proof for all claims, in particular for the defect itself, the time the defect was discovered, and the timeliness of the complaint.
philoro EDELMETALLE GmbH must be given the opportunity to rectify the situation within a reasonable period of time. If the subsequent performance fails twice, the Customer may cancel the contract or reduce the payment, unless a merely minor defect is present. If the Customer chooses to withdraw from the contract after a failed rectification, they are not entitled to claim damages for the defect. If the Customer chooses compensation after a failed rectification, then the object of the agreement remains with them, if acceptable. The compensation is limited to the difference between the purchase price and the value of the non-defective item. This does not apply if philoro EDELMETALLE GmbH caused the breach of contract maliciously. If the Customer is a Consumer, §§ 8 ff of the Consumer Protection Act applies.
The provision of property descriptions - in the context of preliminary discussions and information provided, as well as in brochures or advertising literature - is no guarantee or assurance of a feature by philoro EDELMETALLE GmbH. Conflicting consumer protection regulations remain unaffected.
If rectification is made by replacing the goods, the Customer is obliged to return the originally delivered goods within 30 days to philoro EDELMETALLE GmbH at the expense of philoro EDELMETALLE GmbH. The return of the defective product must be in accordance with the statutory provisions. philoro EDELMETALLE GmbH reserves the right to claim damages under the conditions stipulated by law.
philoro EDELMETALLE GmbH is liable in accordance with the applicable mandatory statutory provisions relevant to liability law. Any further liability of philoro EDELMETALLE GmbH shall be excluded.
Compensation and reimbursement claims of the Customer, for whatever legal reason, but especially for breach of obligations under the contract or unlawful acts shall be excluded, insofar as legal rules do not conflict with this.
For cash transactions (over-the-counter transactions) involving a value of 10,000.00 € or more, philoro EDELMETALLE GmbH is responsible for determining and verifying the Customer's identity based on an official photo identification (§ 365 365m1 Commercial Code of 1994.).
The identification shall be documented by creating and archiving the necessary copy of the identification card.
The following purchasing conditions apply to all purchasing transactions, legal transactions, and services in connection with the purchase of goods by philoro EDELMETALLE GmbH with the Customers. The Customer is the seller in this case.
Offers (purchase prices) published by philoro EDELMETALLE GmbH in the Internet or any other medium constitute non-binding requests to the Customer to offer to buy (order) from philoro EDELMETALLE GmbH.
When submitting an offer to sell any item in the online shop by fax, letter, or e-mail, the Customer submits a binding offer to conclude a sales contract upon receipt of the order by philoro EDELMETALLE GmbH. At the same time, the Customer declares that they have full title to the goods being offered for sale or have the right to sell said goods, and can provide evidence of this with supporting documents, if needed. The Customer sends the goods to the respective branch of philoro EDELMETALLE GmbH. It should be noted that the Customer shall bear the costs and the risks of shipment to philoro EDELMETALLE GmbH.
After examining the received goods, philoro EDELMETALLE GmbH is entitled to accept the sales offer within 5 business days at the latest. The purchase confirmation can be sent by fax, letter, or email. If a purchase confirmation from philoro EDELMETALLE GmbH is not received by the Customer within the aforementioned period, the sales offer is deemed to have been rejected by philoro EDELMETALLE GmbH.
If goods are sent without a prior written offer to sell, the submission shall be considered as an offer for sale unless other circumstances are apparent. Billing and payment of the total billing amount shall be deemed as an acceptance of the offer. Concerning the acceptance of the purchase offer by philoro EDELMETALLE GmbH, § 13 Z 3 shall apply.
The Customer guarantees that all information provided with the order submission or registration in the online shop or order submission by mail, email or fax (e.g., name, address, email address, bank account, etc.) are true and correct. Changes must be reported to philoro EDELMETALLE GmbH immediately.
In the event that philoro EDELMETALLE GmbH accepts the offer to sell without the goods having already been dispatched from the Customer to the respective branch of philoro EDELMETALLE GmbH, the Customer must send the goods at their own cost and risk to philoro EDELMETALLE GmbH within 5 business days after acceptance of the offer to sell. The Customer is in default if they do not meet this obligation in due time.
As agreed, the prices that are in effect at the time of the sales offer for purchase transactions at philoro EDELMETALLE GmbH are stated in euros, unless other arrangements have been made.
The pick-up costs of goods delivered by the Customer are generally to be borne by the Customer. Logistical expenses and their associated costs are published on the website of philoro EDELMETALLE GmbH. The Customer also has the right to arrange for the return of the goods themselves. In this case, the Customer bears the shipping risks and the shipping costs.
The normal business hours that are applicable can be found on the philoro EDELMETALLE GmbH website. For offers that are submitted during these business hours, the relevant price lists of philoro EDELMETALLE GmbH are valid. If offers are made outside of the business hours, the prices valid at the beginning of the following business day shall apply.
In cases complying with § 13 Z 4 of the purchasing conditions (submission of goods without prior sales offer), the prices at the time the goods are received at philoro EDELMETALLE GmbH are deemed to be a binding invoicing basis.
In case of acceptance of the sales offer after receipt of the goods, philoro EDELMETALLE GmbH shall wire the purchase price within one week after completion of the verification process to the account specified by the Customer.
Should the sales offer be accepted without the goods having been received by philoro EDELMETALLE GmbH (§ 13 Z 6), philoro EDELMETALLE GmbH has to wire the purchase price to the account specified by the Customer within one week after receipt and inspection of the goods.
The Customer ensures that, after registering on the website of philoro EDELMETALLE GmbH, they will keep their account and password information confidential and will do their utmost to prevent unauthorized use of their account on their computer. In case of misuse of their account (even if only suspected), the Customer must immediately notify philoro EDELMETALLE GmbH thereof.
philoro EDELMETALLE GmbH shall make every possible effort to ensure that their website can be used without interference and errors. However, philoro EDELMETALLE GmbH cannot guarantee this.
philoro EDELMETALLE GmbH grants the Customer the limited right to use their account on the website of philoro EDELMETALLE GmbH for their own purposes. This does not include any commercial use. Downloading, copying, and reproducing of any kind, or other uses of the website and the products depicted on it, is only permitted with the approval of philoro EDELMETALLE GmbH and with a reference to the source.
If a governmental or judicial investigation was opened against the Customer, philoro EDELMETALLE GmbH is entitled to the law of retention and satisfaction against this in the amount of the expenses incurred by philoro due to this investigation, and possibly resulting procedures (e.g., storage costs and legal correspondence).
In addition to and deviating from the statutory retention and satisfaction provisions, philoro EDELMETALLE GmbH shall be entitled to direct and extrajudicial satisfaction in any case. In particular, this comprises the right to extrajudicial recovery, the private sale at the market price, and satisfaction from the proceeds derived therefrom.
philoro EDELMETALLE GmbH shall be entitled to offset counterclaims in all cases.
For Contracts concluded on the basis of these Terms and Conditions, including all aspects of their conclusion, validity, and enforcement, Austrian substantive law, excluding its conflict of laws rules, shall apply. Moreover, the application of the UN Sales Convention is expressly excluded.
For all disputes arising from transactions, including pre-contractual obligations or other legal relations between philoro EDELMETALLE GmbH and the Customer, especially for disputes relating to the conclusion, termination, dissolution, invalidity, and rescission of the contract, the Commercial Court in Vienna, Inner City shall be the exclusive jurisdiction, unless otherwise agreed to in writing.
If the Customer is a Consumer, § 14 of the Consumer Protection Act applies for the jurisdiction.
In the event that any provision of these Terms and Conditions becomes invalid in whole or in part, the validity of the remaining provisions of this Agreement shall not be affected by this circumstance. In the case of inapplicability or invalidity of individual provisions, the invalid provision shall be replaced by a new valid provision which comes closest to the invalid provision economically and legally considering the objectives of these Terms and Conditions.

References: § 1
 § 5
 § 9
 § 13
 § 13
 § 14