Source: https://www.lorelladance.it/resi-recessi
Timestamp: 2019-09-23 01:26:40+00:00

Document:
a) Cambio Merce:
Per restituire la merce, è necessario utilizzare il seguente modulo, compilarlo ed inviarlo via e-mail a lorelladance@libero.it o info@lorelladance.it, oppure via fax al ( 39)011534875, unitamente al documento postale attestante la spedizione.
Il termine per effettuare il cambio della merce, è di 14 giorni dalla consegna (fa fede la data di consegna riportata sulla lettera di vettura del corriere). La spedizione deve essere indirizzata a: Lorella Dance s.n.c.- Via San Secondo 38/C- 10128 Torino- Italia.
b) Sostituzione per consegna di merce danneggiata, difettosa e/o difforme dall’ordine:
Per restituire la merce, è necessario utilizzare il seguente modulo, compilarlo ed inviarlo via e-mail a lorelladance@libero.it o info@lorelladance.it, oppure via fax al ( 39)011534875, unitamente al documento postale attestante la spedizione della merce. La spedizione deve essere indirizzata a: Lorella Dance s.n.c.- Via San Secondo 38/C- 10128 Torino- Italia.
In caso di comprovata consegna di merce danneggiata, difettosa e/o difforme dall’ordine, Lorella dance, si farà carico delle spese di spedizione, previa verifica ed accertamento della sussistenza di danneggiamento, difetto e/o difformità.
a) Recesso per prodotti pronti a magazzino:
A seguito dell’esercizio del diritto di recesso, nei termini suddetti, e della riconsegna del prodotto integro, senza alcuna manomissione di etichettatura e/o di segni di avvenuto utilizzo (ad es: macchie o danneggiamento del tessuto, cuciture ed elastici) nonché nella loro confezione originale, il cliente dovrà, quindi, recedere, entro i termini stabiliti, utilizzando il seguente modulo compilato in tutti i campi e farlo pervenire via fax al ( 39)011534875 oppure via e-mail a lorelladance@libero.it o info@lorelladance.it unitamente al documento postale attestante la spedizione.
Ai sensi della normativa vigente D. Lgs. n° 206 del 06/09/2005 e succ. mm. e ii., art. 57, il cliente è tenuto a restituire i beni senza indebito ritardo e, in ogni caso, entro 14 giorni dalla data in cui ha comunicato a Lorella Dance s.n.c.- Via San Secondo 38/C- 10128 Torino- Italia, attraverso la compilazione del modulo, la decisione di recedere dal contratto.
Ai sensi della normativa vigente D. Lgs. n° 206 del 06/09/2005 e succ. mm. e ii., art. 56 comma 2, Lorella Dance non è tenuta a rimborsare costi supplementari, qualora il cliente scelga un tipo di consegna diversa da quella prevista dal contratto.
b) Recesso per prodotti realizzati su misura:
Ai sensi della normativa vigente D. Lgs. n° 206 del 06/09/2005 e succ. mm. e ii., art. 59 comma c “il diritto di recesso è escluso nei casi in cui i beni acquistati sono stati confezionati su misura e/o personalizzati”, a meno che non siano stati consegnati con difetti e/o il loro arrivo sia diverso dalla richiesta fatta dal cliente.
Lorella Dance si impegna a fornire alla clientela tutti i mezzi per consentire che la scelta del cliente per la realizzazione del prodotto su misura, sia il più possibile corretta, a partire dalla consultazione della Tabella di Assegnazione Misure allegata, alla consulenza su tessuti e colori.
La clientela può fare riferimento a tutte le informazioni contenute sul nostro Sito Web www.lorelladance.it, sulla nostra pagina Facebook LorellaDance, oppure contattarci direttamente sia tramite e-mail lorelladance@libero.ti o info@lorelladance.it sia telefonicamente al nr. ( 39)011531664.
Lorella Dance è a completa disposizione del cliente per qualsiasi chiarimento o questione, che possono sorgere prima, durante e dopo l’acquisto.
a) Changing Goods:
It is possible to change the goods, if the products are returned intact, without any tampering of the labelling and/or signs of use (for example: stains or damage to the fabric, seams and elastics), as well as in their original packaging.
To return the goods, you must use the following form, fill it in and send it by e-mail to lorelladance@libero.it or info@lorelladance.it, or by fax on ( 39) 011534875, together with the postal document certifying shipment.
The deadline for changing goods is 14 days from delivery (as per the delivery date indicated on the courier's waybill). The shipment must be addressed to: Lorella Dance s.n.c.- Via San Secondo 38/C- 10128 Turin - Italy.
In this case, the shipping costs for return and the additional costs resulting from the change of goods are charged to the customer (for example, possible price supplement and/or postage costs for replacement).
b) Replacement for delivery of goods which are damaged, defective and/or not according to the order.:
It is also possible to replace the goods if the products are defective and/or not according to the customer's order.
To return the goods, you must use the following form, fill it in and send it by e-mail to lorelladance@libero.it or info@lorelladance.it, or by fax on ( 39) 011534875, together with the postal document certifying shipment of the goods. The shipment must be addressed to: Lorella Dance s.n.c.- Via San Secondo 38/C- 10128 Turin - Italy.
The deadline for replacing goods is 14 days from delivery to the customer (as per the delivery date indicated on the courier's waybill). After this deadline, in the absence of a request to replace the goods, this will no longer be possible.
In the event of proven delivery of goods which are damaged, defective and/or not according to the order, Lorella dance will bear the shipping costs, subject to verification and ascertainment of the existence of the damage, defect and/or discrepancy.
a) Withdrawal for products in stock:
Pursuant to current legislation, Legislative Decree No. 206 of 06/09/2005, as amended and supplemented, (Consumer code) art. 52, the customer has a period of 14 days from delivery (starting from the date of acquisition of physical possession of the item purchased, or the last of the items purchased, as per the delivery date indicated on the courier's waybill) to withdraw from the contract.
Following exercise of the right of withdrawal within the above deadline and return of the product intact, without any tampering of the labelling and/or signs of use (for example: stains or damage to the fabric, seams and elastics), as well as in their original packaging, the customer must, therefore, withdraw, within the established deadline, using the following form filled in in all its fields and sent by fax to ( 39)011534875 or via e-mail to lorelladance@libero.it or info@lorelladance.it together with the postal document certifying shipment.
Pursuant to current legislation, Legislative Decree No. 206 of 06/09/2005, as amended and supplemented, art. 57, the customer is required to return the goods without undue delay and, in any case, within 14 days of the date on which the same communicated to Lorella Dance s.n.c.- Via San Secondo 38/C- 10128 Turin- Italy, by filling in the form, the decision to withdraw from the contract.
Pursuant to current legislation, Legislative Decree No. 206 of 06/09/2005, as amended and supplemented, art. 56(1), after receipt of the goods and subject to verification of the same and that they are intact, Lorella Dance will proceed with the reimbursement that will be made using the same method chosen for payment, unless the customer chooses a different solution, to be communicated in the aforementioned form, provided that there is no additional cost to be incurred: in this case the additional cost will be deducted from the amount to be reimbursed and cannot, however, exceed the amount to be reimbursed.
Pursuant to current legislation, Legislative Decree No. 206 of 06/09/2005, as amended and supplemented, art. 56(2), Lorella Dance is not required to reimburse additional costs, if the customer chooses a type of delivery different from that provided for in the contract.
In this case the return costs are borne by the customer.
b) Withdrawal for tailor-made products:
Pursuant to current legislation, Legislative Decree No. 206 of 06/09/2005, as amended and supplemented, art. 59(c) “the right of withdrawal is excluded in cases where the goods purchased have been tailor-made and/or customised”, unless they have been delivered with defects and/or they are not according to the request made by the customer.
Lorella Dance undertakes to provide customers with all the means to ensure that the choice made by the customer for implementation of the tailor-made product is as correct as possible, starting from consultation of the attached Measurement Assignment Table, to advice on fabrics and colours.
Customers can refer to all the information contained on our Website www.lorelladance.it, on our Facebook page LorellaDance, or contact us directly either via e-mail lorelladance@libero.it or info@lorelladance.it or by telephone on ( 39)011531664.
Lorella Dance is at the complete disposal of the customer for any clarification or questions which may arise before, during or after the purchase.

References: art. 57
 art. 56
 art. 59
 art. 52
 art. 57
 art. 56
 art. 56
 art. 59