Source: https://www.thomann.ae/compinfo_terms.html
Timestamp: 2019-04-23 10:54:10+00:00

Document:
These General Terms and Conditions of Business (as amended) shall apply to business relationships of any kind between Thomann GmbH, Hans-Thomann-Straße 1, 96138 Burgebrach, Germany (hereinafter referred to as „Musikhaus Thomann“) and the customer. Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession (§ 13 of the German Civil Code). A business shall mean a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession (§ 14 of the German Civil Code).
Musikhaus Thomann reserves the right to refuse to perform the service promised if it becomes apparent after concluding the Contract that the goods are not available although a corresponding contractual transaction has been concluded. In such a case, the customer shall be notified immediately. Any considerations which have already been provided shall be reimbursed without delay. Further claims against Musikhaus Thomann are excluded.
Domestic deliveries within Germany are priced at EUR 2.99 per order. For orders in excess of EUR 25.00, we will post goods within Germany free of shipping costs. The international shipping charges are available under shipping. Additional customs duties and charges for deliveries to countries outside the EU (third countries) shall be borne by the customer.
In order to exercise the statutory right of withdrawal, the customer must notify us (Thomann GmbH, Hans-Thomann-Straße 1, 96138 Burgebrach, Germany. Tel: +49-9546-9223-476, Fax: +49-9546-9223-8399, Email: sc.cc@thomann.de) of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax or email). The customer may use the withdrawal form template attached for this purpose; however, this is not obligatory.
In addition to the statutory right of withdrawal for a period of fourteen (14) days, Musikhaus Thomann also offers customers a money-back guarantee for the 16 days following this period. The customer is entitled to return the goods we have supplied within thirty (30) days, no questions asked. The term shall commence when the goods have been received in full. The timely dispatch of the goods or the request to return the goods shall be deemed sufficient for meeting the deadline. The right to return goods can only be exercised by returning the goods unless the goods cannot be shipped as a package. Goods which are deemed unsuitable for shipment shall be collected from the customer by a carrier commissioned by Musikhaus Thomann It is therefore advisable to contact the customer service department in advance (for contact information see § 3, item 1).
The 30-day money-back guarantee applies both to distance contracts in accordance with § 312c of the German Civil Code and to goods purchased in person at our Musikhaus Thomann store.
Musikhaus Thomann shall bear the costs of return. We provide “free-way coupons” for this purpose (no requirement to assume the costs of sending the goods back to us in case of return; when returning goods without a free-way coupon, we request that you refrain from using express delivery or delivery services for which postage is not prepaid). We will commission a carrier to collect goods which are deemed unsuitable for shipping. Musikhaus Thomann regrets that it is unable to cover the shipping costs for return shipments from foreign countries as part of the 30-day money back guarantee.
In the case of orders of media packaged in transparent film or sealed media such as CDs, audio cassettes, videos, DVDs, as well as newspapers and software, the right to return goods shall only apply if the respective goods are returned in the original sealed packaging or with the seal intact.
The right to return goods shall be excluded altogether for goods which have been manufactured or altered according to customer specifications, as well as for bulk goods and items which are subject to wear and tear (e.g. strings, sticks, drumheads, cables, plectrums and reeds) and items which cannot be returned for hygiene reasons (e.g. mouth organs).
Should the customer make use of the right to return goods, Musikhaus Thomann shall be entitled to demand appropriate compensation for the period during which the goods remain in the customer’s possession.
Furthermore, a customer exercising the right to return goods must compensate Musikhaus Thomann for the depreciation in the value of the goods if the customer is unable to return the goods in the proper condition because he/she is responsible for the deterioration or loss of the goods or any other deficiency. This shall not apply in cases where the deterioration of the goods is attributable solely to the inspection of the goods – for instance, as would have been possible for the customer in a store. Incidentally, the customer may avoid the obligation to pay compensation by desisting from using the goods as if they were his/her property and by refraining from any use which may reduce the value of the goods.
If individual components of bundled merchandise or sets are returned within the 14-day statutory withdrawal period or the Thomann 30-day money-back guarantee period, the goods remaining in the customer’s possession shall be charged at the regular sales price.
Please note that the provisions set out in § 4 shall not apply for the first 14 days (statutory right of withdrawal in accordance with § 3 of the General Terms and Conditions of Business) of the 30-day money-back guarantee period; instead these provisions shall only apply during the subsequent 16 days.
Defects or any other damage caused by negligent or improper treatment of the goods, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party not commissioned by Musikhaus Thomann are not covered by the warranty.
The warranty period for new items shall be 24 months. The period shall commence upon transfer of risk. Conversely, the warranty period for used items shall be 12 months unless Musikhaus Thomann is liable without limitation in accordance with § 5 item 7, in particular for detriment to life, body and health. If the customer is a business, the warranty period for new items shall be one year and six months from the transfer of risk, and for used items six months from this date, unless Musikhaus Thomann is liable without limitation in accordance with § 5 item 7, in particular for detriment to life, body and health.
Musikhaus Thomann shall be liable for damage arising from causes other than the detriment to life, body and health only to the extent that such damage arises from wilful misconduct, gross negligence or the culpable violation of a fundamental contractual obligation on the part of Musikhaus Thomann or a vicarious agent (e.g. the delivery service) of Musikhaus Thomann Any further liability for damages shall be excluded. The provisions of the German Product Liability Act shall remain unaffected. In the event of a negligent breach of a material contractual obligation, the liability of Musikhaus Thomann shall be limited to foreseeable damage.
Musikhaus Thomann provides a guarantee for any defects arising during a period of three years from the transfer of the risk which can be proven to have been caused due to a material deficiency or a manufacturing error. Only customers who are consumers can assert claims under the guarantee; these claims are non-transferable.
Guarantee claims must be asserted within the official guarantee period. In order to do so, the product in question must be returned to Musikhaus Thomann with the original invoice by requesting a “free-way coupon”.
The customer’s warranty rights in accordance with § 5 and with the statutory regulations shall not be restricted by these terms and conditions of guarantee.
Unless otherwise agreed in writing, invoices from Musikhaus Thomann must be paid in full without delay. Payment is to be made in cash on delivery. Orders paid in advance will be shipped upon receipt of payment. For payments by credit card, the actual sum shall be debited when the invoice is issued and the goods are shipped. The total amount shall be reserved on the customer’s credit card as soon as the online order is submitted.
Musikhaus Thomann reserves the right to decline cheques and other non-cash means of payment. Acceptance of these methods shall be for the purpose of payment only. Foreign currency payments shall be credited according to our bank statement. The bank fees must be borne by the customer.
If the customer falls into default on the payment of the purchase price, interest is to be paid on the total purchase price at five percentage points above the respective base rate for the duration of the delay. If Musikhaus Thomann is able to prove that greater damages were suffered as a result of the default, Musikhaus Thomann shall be entitled to assert the corresponding claims on these grounds.
If the customer is a merchant within the meaning of the German Commercial Code, the goods supplied shall remain the property of Musikhaus Thomann until all of the outstanding claims against the customer, including any existing ancillary receivables, have been paid in full. In case of contracts concluded with consumers, Musikhaus Thomann shall reserve the right of retention for the goods until the purchase price has been paid in full.
The customer shall not be entitled to sell the goods to third parties or to take any other measures which could put the ownership of Musikhaus Thomann at risk until the purchase price has been paid in full. The customer hereby assigns to Musikhaus Thomann any future claims against the buyer in the amount of the purchase price agreed between Musikhaus Thomann and the customer, including interest and ancillary payments. Musikhaus Thomann accepts this assignment.
The place of fulfilment for all services and products arising from business transactions with Musikhaus Thomann shall be Burgebrach, insofar as the customer is a merchant, a legal person governed by public law or a special fund under public law.
If the customer is a merchant, legal person governed by public law or special fund under public law, Bamberg shall be the exclusive place of jurisdiction for any disputes arising directly or indirectly from the contractual relationship with the customer or from these General Terms and Conditions of Business.

References: § 3
 § 312
 § 4
 § 3
 § 5
 § 5
 § 5