Source: https://www.communitymissions.org/privacy-practices
Timestamp: 2019-04-25 10:36:00+00:00

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We are required by law to protect the privacy of health information that may reveal your identity, and to provide you with a copy of this notice which describes the health information privacy practices of our residential program staff and affiliated health care providers that jointly provide health care services with our residential program. We are also required to notify you following a breach of unsecured health information. A copy of our current Notice of Privacy Practices will always be posted in our reception area. You or your personal representative may also obtain a copy of this notice by accessing our website at www.communitymissions.org or requesting a copy from our residential program staff.
If you have any questions about this notice or would like further information, please contact the Privacy Officer at (716)285-3403 ext. 2243.
· Any business associates of our residential program (which are described further below).
· A "general written consent," which we must obtain from you in order to use and disclose your health information in order to treat or care for you, obtain payment for that treatment or care, and conduct our business operations. We must obtain this general written consent the first time we provide you with treatment or care. This general written consent is a broad permission that does not have to be repeated each time we provide treatment or care to you.
· An "opportunity to object," which we must provide to you before we may use or disclose your health information for certain purposes. In these situations, you will have an opportunity to object to the use or disclosure of your health information in person, over the phone, or in writing.
· A "written authorization," which will provide you with detailed information about the persons who may receive your health information and the specific purposes for which your health information may be used or disclosed. We are only permitted to use and disclose your health information described on the written authorization in ways that are explained on the written authorization form you have signed. A written authorization will have an expiration date.
Requirement For Written Authorization. We will generally obtain your written authorization before using your health information or sharing it with others outside the residential program, including any use or disclosure, with certain exceptions, of psychotherapy notes, for marketing purposes or involving the sale of your protected health information. Except as described in this Notice, uses and disclosures will be made with your written authorization. You may also initiate the transfer of your records to another person by completing a written authorization form. If you provide us with written authorization, you may revoke that written authorization at any time, except to the extent that we have already relied upon it. To revoke an authorization, please write to [insert name of responsible person or department].
Exception For Treatment, Payment, And Business Operations. We will only obtain your general written consent one time to use and disclose your health information to treat or care for your condition, collect payment for that treatment or care, or run our business operations. In some cases, we also may disclose your health information to another health care provider or payor for its payment activities and certain of its business operations. For more information, see pages 5-6 of this notice.
Exception For Directory Information And Disclosure To Family And Friends Involved In Your Care. We will ask you whether you have any objection to including information about you in our Facility Directory or sharing information about your health with your friends and family involved in your care. For more information, see page 6-7 of this notice.
Exception In Emergencies Or Public Need. We may use or disclose your health information in an emergency or for important public needs. For example, we may share your information with public health officials at the New York state or city health departments who are authorized to investigate and control the spread of diseases. For more examples, see pages 7-9 of this notice.
Exception If Information Is Completely Or Partially De-Identified. We may use or disclose your health information if we have removed any information that might identify you so that the health information is "completely de-identified." We may also use and disclose "partially de-identified" information if the person who will receive the information agrees in writing to protect the privacy of the information. For more information, please see pages 9-10 of this notice.
How To Access Your Health Information. You generally have the right to inspect and copy your health information. For more information, please see page 10 of this notice.
How To Correct Your Health Information. You have the right to request that we amend your health information if you believe it is inaccurate or incomplete. For more information, please see page 11 of this notice.
How To Identify Others Who Have Received Your Health Information. You have the right to receive an "accounting of disclosures" which identifies certain persons or organizations to whom we have disclosed your health information in accordance with the protections described in this Notice of Privacy Practices. Many routine disclosures we make will not be included in this accounting, but the accounting will identify many non-routine disclosures of your information. For more information, please see pages 11-12 of this notice.
How To Request Additional Privacy Protections. You have the right to request further restrictions on the way we use your health information or share it with others. We are generally not required to agree to the restriction you request, but if we do, we will be bound by our agreement. For more information, please see page 12 of this notice.
How To Request More Confidential Communications. You have the right to request that we contact you in a way that is more confidential for you. We will try to accommodate all reasonable requests. For more information, please see page 12 of this notice.
How To Learn About Special Protections For HIV, Alcohol and Substance Abuse, Mental Health And Genetic Information. Special privacy protections apply to HIV-related information, alcohol and substance abuse treatment information, mental health information, and genetic information. Some parts of this general Notice of Privacy Practices may not apply to these types of information. If your treatment involves this information, you will be provided with separate notices explaining how the information will be protected. To request copies of these other notices now, please contact Joseph Sbarbati, Associate Director/Privacy Officer at 716-285-3403 ext. 2243.
How To Obtain A Copy Of This Notice. You have the right to a paper copy of this notice. You may request a paper copy at any time, even if you have previously agreed to receive this notice electronically. To do so, please call Cassandra Brandon, Quality Assurance/Human Resources Analyst at 716-285-3403 ext. 2270. You or your personal representative may also obtain a copy of this notice from our website at www.communitymissions.org, or by requesting a copy from our residential program staff.
How To Obtain A Copy Of Revised Notice. We may change our privacy practices from time to time. If we do, we will revise this notice so you will have an accurate summary of our practices. The revised notice will apply to all of your health information. We will post any revised notice in our residential program reception area. You or your personal representative will also be able to obtain your own copy of the revised notice by accessing our website at www.communitymissions.org or requesting a copy from our residential program staff. The effective date of the notice will always be noted in the top right corner of the first page. We are required to abide by the terms of the notice that is currently in effect.
To file a complaint with us, please contact Joseph Sbarbati, Associate Director/Privacy Officer at 716-285-3403 ext. 2243. No one will retaliate or take action against you for filing a complaint.
· other types of information that may identify who you are.
Treatment. We may share your health information with counselors and other treatment providers at the residential program who are involved in taking care of you, and they may in turn use that information to diagnose or treat you. A treatment provider at our residential program may share your health information with another treatment provider inside our residential program, or with a treatment provider at another health care facility, to determine how to diagnose or treat you. Your treatment provider may also share your health information with another treatment provider to whom you have been referred for further health care.
Fundraising. To support our business operations, we may use demographic information about you, including information about your age and gender, when deciding whether to contact you or your personal representative to raise money to help us operate. We may also share this information with a charitable foundation that will contact you or your personal representative to raise money on our behalf. You have a right to opt out of receiving such communications.
We can do all of these things if you have signed a general written consent form. Once you sign this general written consent form, it will be in effect indefinitely until you revoke your general written consent. You may revoke your general written consent at any time, except to the extent that we have already relied upon it. For example, if we provide you with treatment or care before you revoke your general written consent, we may still share your health information with your insurance company in order to obtain payment for that treatment or care. To revoke your general written consent, please write to Cassandra Brandon, Quality Assurance/Human Resources Analyst at 1570 Buffalo Avenue, Niagara Falls, NY 14303.
We may use your health information in, and disclose it from, our Facility Directory, or share it with family and friends involved in your care, without your written authorization. We will always give you an opportunity to object unless you are incapacitated when you first arrive at the residential program (in which case we will discuss your preferences with you as soon as you regain capacity). We will follow your wishes unless we are required by law to do otherwise.
Facility Directory. If you do not object, we will include [your name, your location in our facility and your religious affiliation] in our Facility Directory while you are a resident in the residential program. This directory information, except for your religious affiliation, may be released to people who ask for you by name. Your religious affiliation may be given to a member of the clergy, such as a priest or rabbi, even if he or she doesn't ask for you by name.
Family And Friends Involved In Your Care. If you do not object, we may share your health information with a family member, relative, or close personal friend who is involved in your care or payment for that care. We may also notify a family member, personal representative or another person responsible for your care about your location and general condition here at the residential program, or about the unfortunate event of your death. In some cases, we may need to share your information with a disaster relief organization that will help us notify these persons.
· If necessary to report a crime that occurred on our property.
We may use and disclose your health information if we have removed any information that has the potential to identify you so that the health information is "completely de-identified." We may also use and disclose "partially de-identified" health information about you if the person who will receive the information signs an agreement to protect the privacy of the information as required by federal and state law. Partially de-identified health information will not contain any information that would directly identify you (such as your name, street address, social security number, phone number, fax number, electronic mail address, website address, or license number).
While we will take reasonable steps to safeguard the privacy of your health information, certain disclosures of your health information may occur during or as an unavoidable result of our otherwise permissible uses or disclosures of your health information. For example, during the course of a treatment session, other residents in the treatment area may see, or overhear discussion of, your health information.
You have the right to inspect and obtain a copy of any of your health information that may be used to make decisions about you and your treatment for as long as we maintain this information in our records. This includes medical and billing records. To inspect or obtain a copy of your health information, please submit your request to Cassandra Brandon, Quality Assurance/Human Resources Analyst, 1570 Buffalo Avenue, Niagara Falls, NY 14303. If you request a copy of the information, we may charge a fee for the costs of retrieving, copying, mailing or supplies we use to fulfill your request. The standard fee for copying is $0.75 per page and must generally be paid before or at the time we give the copies to you. The standard fee for retrieving and emailing records is $15.00 per patient and must generally be paid before the records are emailed to you. We will respond to your request for inspection of records within 10 days. We ordinarily will respond to requests for copies within 30 days. If we need additional time to respond to a request for copies, we will notify you in writing within the time frame above to explain the reason for the delay and when you can expect to have a final answer to your request.
If you believe that the health information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept in our records. To request an amendment, please write to Cassandra Brandon, Quality Assurance/Human Resources Analyst, 1570 Buffalo Avenue, Niagara Falls, NY 14303. Your request should include the reasons why you think we should make the amendment. Ordinarily we will respond to your request within 60 days. If we need additional time to respond, we will notify you in writing within 60 days to explain the reason for the delay and when you can expect to have a final answer to your request.
You have a right to request an "accounting of disclosures" which identifies certain other persons or organizations to whom we have disclosed your health information in accordance with applicable law and the protections afforded in this Notice of Privacy Practices. An accounting of disclosures does not describe the ways that your health information has been shared within and between the residential program and the facilities listed at the beginning of this notice, as long as all other protections described in this Notice of Privacy Practices have been followed.
To request an accounting of disclosures, please write to Cassandra Brandon, Quality Assurance/Human Resources Analyst, 1570 Buffalo Avenue, Niagara Falls, NY 14303. Your request must state a time period within the past six years for the disclosures you want us to include. For example, you may request a list of the disclosures that we made between January 1, 2010 and January 1, 2011. You have a right to receive one accounting within every 12 month period for free. However, we may charge you for the cost of providing any additional accounting in that same 12 month period. We will always notify you of any cost involved so that you may choose to withdraw or modify your request before any costs are incurred.
You have the right to request that we further restrict the way we use and disclose your health information to provide you with treatment or care, collect payment for that treatment or care, or run our business operations. You may also request that we limit how we disclose information about you to family or friends involved in your care. For example, you could request that we not disclose information about a surgery you had. To request restrictions, please write to Cassandra Brandon, Quality Assurance/Human Resources Analyst, 1570 Buffalo Avenue, Niagara Falls, NY 14303. Your request should include (1) what information you want to limit; (2) whether you want to limit how we use the information, how we share it with others, or both; and (3) to whom you want the limits to apply.
We are generally not required to agree to your request for a restriction, except we must agree to your request to restrict the information we provide to your health plan if the disclosure is not required by law and the information relates to health care being paid in full by someone other than the health plan, and in some cases the restriction you request may not be permitted under law. However, if we do agree (either voluntarily or as required by law), we will be bound by our agreement unless the information is needed to provide you with emergency treatment or comply with the law. Once we have agreed to a restriction, you have the right to revoke the restriction at any time. Under some circumstances, we will also have the right to revoke the restriction as long as we notify you before doing so; in other cases, we will need your permission before we can revoke the restriction.
You have the right to request that we communicate with you or your personal representative about your medical matters in a more confidential way by requesting that we communicate with you by alternative means or at alternative locations. To request more confidential communications, please write to Cassandra Brandon, Quality Assurance/Human Resources Analyst, 1570 Buffalo Avenue, Niagara Falls, NY 14303. We will not ask you the reason for your request, and we will try to accommodate all reasonable requests. Please specify in your request how you or your personal representative wish to be contacted, and how payment for your health care will be handled if we communicate with your personal representative through this alternative method or location.
By signing below, I acknowledge that I have been provided a copy of this Notice of Privacy Practices and have therefore been advised of how health information about me may be used and disclosed by the residential program and the facilities listed at the beginning of this notice, and how I may obtain access to and control this information. I also acknowledge and understand that I may request copies of separate notices explaining special privacy protections that apply to HIV-related information, alcohol and substance abuse treatment information, mental health information, and genetic information.
By signing below, I consent to the use and disclosure of my health information to treat me and arrange for my medical care, to seek and receive payment for services given to me, and for the business operations of the residential program, its staff, and the facilities listed at the beginning of this notice.
 This Notice of Privacy Practices has been written as a joint notice that will cover uses and disclosures of protected health information by an organized health care arrangement. An organized health care arrangement includes independent health care professionals, clinicians and contracted technicians who provide care within a clinically integrated residential program setting even though these persons are not technically employees of the residential program. It also includes persons or organizations outside the residential program who jointly engage in risk-sharing, quality assurance, or peer review activities with the residential program. We recommend that, when appropriate, a residential program use a joint Notice of Privacy Practices so that the residential program and its non-employed health care provider staff each will not be required to provide the resident with, and make a good faith effort to obtain the resident's written acknowledgement of receipt of a Notice of Privacy Practices. A residential program should be aware, however, that providing residents with a joint notice of privacy practices may create some expectation by residents that the persons and facilities covered by the joint notice will coordinate their responses to resident requests made pursuant to the residents' rights provisions (e.g., access, amendment, accounting, and requests for restrictions or for confidential communications). Although the Privacy Rule does not itself require a joint response by members of an organized health care arrangement, participants in the joint notice should be prepared, because of resident expectations, to notify each other of such resident requests or, alternatively, make clear in this joint notice that the resident will need to independently exercise these privacy rights with each of the members of the organized health care arrangement. A residential program should assess and consult with legal counsel regarding whether it is part of an organized health care arrangement and modify this Notice of Privacy Practices accordingly.
 Although the August 2002 modifications to the Privacy Rule removed the written consent requirement as a matter of federal law, Ropes & Gray has learned through communication with contacts at the New York State Department of Health ("NYSDOH") that New York laws granting individuals a general right to privacy and confidentiality with respect to their health information are interpreted by NYSDOH as placing an obligation on health care providers, such as residential programs, to obtain a resident's written consent before using or disclosing protected health information for treatment, payment and health care operations. Our understanding is that NYSDOH does not take the position that this written consent must be obtained before an appointment can be scheduled or a prescription can be filled, and that NYSDOH will permit health care providers to combine the written consent required by state law with a written acknowledgment of receipt of the Notice of Privacy Practices required by the Privacy Rule. In light of this information, the sample policies and forms prepared by Ropes & Gray have been drafted to include the New York state law written consent requirement for treatment, payment and health care operations. Residential programs should continue to follow current law and practice with respect to procedures that must be followed when a resident refuses to sign a written consent to use and disclose information for treatment, payment or health care operations, or when such written consent cannot be obtained for other reasons (e.g., in emergency treatment situations or when a resident is incapacitated). In the event that NYSDOH changes its position or provides some guidance regarding this requirement, residential programs should modify the policies and forms accordingly.
 If a covered entity intends to restrict its uses and disclosures beyond what is required by the Privacy Rule and applicable state law, it may modify this Notice of Privacy Practices to reflect those more restrictive practices. Doing so may be attractive to residents seeking more protective arrangements with their health care providers. However, under the Privacy Rule, a covered entity may not commit to any self-restrictive practice that prevents disclosures required by law, or required to avert a serious threat to health or safety. Moreover, if there is any change in the covered entity's self-imposed restrictions, the covered entity will be required to revise its policies and procedures, and its Notice of Privacy Practices, in accordance with 45 C.F.R. §§ 164.530(i) and 164.520(b)(2).
 See 45 C.F.R. § 164.506.
 The Privacy Rule would also permit a covered entity to use an individual's protected health information in order to contact the individual with appointment reminders. See 45 C.F.R. 164.520(b)(1)(iii)(A). This option has not been included because most residential programs will not need to contact residents with appointment reminders.
 14 45 C.F.R. §§ 164.502(e), 164.504(e).
 See 45 C.F.R. § 164.510.
 Under the Privacy Rule, covered entities are also permitted in emergency treatment circumstances to use and disclose an individual's protected health information for facility directory purposes without the individual's verbal agreement. See 65 Fed. Reg. 82,522 (Dec. 28, 2000). As an example, the preamble to the Privacy Rule explains that the individual's agreement is not required if the individual is so seriously injured that asking permission to use his or her information in the facility directory would delay treatment and jeopardize the individual's health. See id. This exception has not been included in this Notice of Privacy Practices because most residential program residents will not be admitted under such duress or medical emergency. Although a medical emergency may arise at some later point during a residential program resident's presence in the residential program, a facility directory form should already be on file through ordinary admittance procedures.
 If the residential program maintains a facility directory, this section will need to be revised to reflect what information is contained in, and disclosed from, that directory. The bracketed information represents the protected health information that may be used or disclosed for facility directory purposes without written authorization. See 45 C.F.R. § 164.510(a)(1). The Privacy Rule would also permit a covered entity to include in the facility directory an individual's general condition in terms that do not communicate specific medical information about the individual (e.g., fair, stable, or critical). See 65 Fed. Reg. at 82,521 (Dec. 28, 2000). This type of directory information would more likely be applicable to general hospitals treating patients in emergency situations than to residential programs providing long-term care to residents.
 We note that this section of the Notice of Privacy Practices should cover the most important New York laws that survive preemption.
 In addition to the disclosures listed in the text, a covered entity is permitted under the Privacy Rule to make the following disclosures without written authorization or verbal agreement. We have not included these disclosures in the text of this Notice of Privacy Practices because in most cases they will not be applicable to residential programs. Each residential program should evaluate its own practices, however, to determine whether any of these disclosures may be applicable. See 45 C.F.R. §§ 164.512(k)(1), 164.512(k)(4), 164.512(k)(5).
• Military And Veterans. Covered entities may disclose protected health information about individuals who are in the armed forces to appropriate military command authorities, including a foreign military command authority, for activities they deem necessary to carry out their military mission.
• Department of Defense or Transportation. A health care provider that is a component of the Department of Defense or Transportation may disclose an individual's health information to the Department of Veteran Affairs upon the individual's discharge from military service so that the Department of Veteran Affairs may determine if the individual is eligible for certain benefits.
• Department of Veteran Affairs. A health care provider that is a component of the Department of Veterans Affairs may use or disclose an individual's health information to determine whether he or she is eligible for certain benefits. A residential program that is a component of the Department of Veterans Affairs should including the following language in this Notice of Privacy Practices: "We may use your health information to determine whether you are eligible for certain benefits or disclose that information to the appropriate officials within the Department of Veterans Affairs to determine your eligibility for these benefits."
• Department of State. A health care provider that is a component of the Department of State should include the following: "We may use your health information to make certain medical suitability determinations authorized by law, or disclose that information to other appropriate officials within the Department of State to make these determinations."
 Ropes & Gray has learned through its contacts at the New York State Department of Health (NYSDOH) that that New York laws granting individuals a general right to privacy and confidentiality with respect to their health information are interpreted by NYSDOH as placing an obligation on health care providers such as residential programs to obtain a resident's written consent before using or disclosing protected health information for treatment, payment and health care operations. Regulators at NYSDOH have indicated that where uses and disclosures other than for treatment, payment and health care operations are involved, NYSDOH will defer to the HIPAA requirements unless a state law specifically requires that the resident's permission (whether verbal or written) be obtained under the circumstances. Thus, where a disclosure under HIPAA would be permitted without a resident's written authorization and without providing the resident with an opportunity to object (such as a disclosure to report a crime on the premises), regulators at NYSDOH have stated that no other permission (either verbal or written) need be obtained unless specifically required by a New York law addressing the situation. We note that HIPAA will not require written authorization for, or an opportunity to object to, the uses and disclosures described in Section 3 of this Notice of Privacy Practices, and the preemption analysis prepared by Ropes & Gray has not identified any specific state laws requiring either written or verbal permission for such disclosures. Nevertheless, as a precaution, the Notice of Privacy Practices includes a statement that written or verbal permission will be obtained from the resident when specifically required under state law.
 See 45 C.F.R. § 164.506(a).
 See endnote 3. Residential programs should follow current law and practice regarding whether emergency treatment may be provided without obtaining a resident's written consent to use and disclose protected health information for treatment, payment and health care operations.
 See endnote 3. Residential programs should follow current law and practice regarding whether treatment may be provided in these circumstances without obtaining a resident's written consent to use and disclose protected health information for treatment, payment and health care operations.
 See 45 C.F.R. § 164.512(a).
 See 45 C.F.R. § 164.512(b).
 See 45 C.F.R. § 164.512(c).
 See 45 C.F.R. § 164.512(d).
 See 45 C.F.R. § 164.512(b)(1)(iii).
 See 45 C.F.R. § 164.512(e).
 See 45 C.F.R. § 164.512(f).
 The Privacy Rule permits a covered entity to report a crime discovered during an offsite medical emergency (for example, by emergency medical technicians at the scene of a crime). 45 C.F.R. 164.512(f)(6). This provision would not apply to most residential programs, which do not have off-site emergency medical technicians who are likely to be the first responders at the scene of a crime.
 See 45 C.F.R. § 164.512(j).
 See 45 C.F.R. §§ 164.512(k)(2)-(3).
 See 45 C.F.R. § 164.512(k)(5).
 This provision would apply only in circumstances where a former resident of the residential program is detained in a correctional facility, or by a law enforcement officer, and the former resident's information is needed to ensure his or her health or safety, or the health or safety of other persons at the facility or during transport.
 See 45 C.F.R. § 164.512(l).
 See 45 C.F.R. § 164.512(g).
 See 45 C.F.R. § 164.512(h).
 See 45 C.F.R. § 164.512(i).
 See 45 C.F.R. § 164.502(d) (regarding use and disclosure of de-identified information); 45 C.F.R. § 164.514(e) (regarding use of a "limited data set" pursuant to a "data use agreement").
 See 45 C.F.R. § 164.502(a)(1)(iii).
 See 45 C.F.R. § 164.524.
 Under New York law, health care providers may charge a maximum of $0.75 per page when providing residents with copies of their health information. N.Y. Pub. Health Law § 18(2)(e). Moreover, a resident may not be denied access to copies of his or her health information solely because of an inability to pay. Id.
 Under the Privacy Rule, inspection must be granted within 30 days, and copies must be provided within 60 days. 45 C.F.R. § 164.524(b)(2).
 Under New York Public Health Law § 18(3)(d), providers must provide a summary of the requested information is direct access to the information is denied.
 See 45 C.F.R. § 164.526.
 See 45 C.F.R. § 164.528.
 For more information about why an accounting list does not need to include information that is shared within and between the residential program and the facilities listed at the beginning of this notice (which are members of an organized health care arrangement), please see the policy we have prepared entitled Accounting of Disclosures and the annotations in the endnotes of that policy. We note that if a residential program modifies the Accounting of Disclosures policy, the Notice of Privacy Practices should be updated as appropriate to reflect the practices as stated in that accounting policy.
 See 45 C.F.R. § 164.522(a).
 See 45 C.F.R. § 164.522(b).
 Although not required under the Privacy Rule, we recommend that covered entities take advantage of the option under that Rule to ask residents or their personal representatives to specify an alternative means of contact and an explanation for how payment will be handled if the request for confidential communication is granted. See 45 C.F.R. § 164.522(b)(2).
 The residential program must make a good faith effort to obtain written acknowledgment of the resident's receipt of this Notice of Privacy Practices on the first date the residential program provides treatment or care to the resident, except in an emergency treatment circumstance. See 45 C.F.R. § 164.520(c)(2)(ii). If such acknowledgment cannot be obtained, the residential program must document its good faith efforts to obtain the acknowledgment and why it was not obtained. See id. The Privacy Rule does not specify the form that the written acknowledgment must take, nor does it mandate any specific process that must be followed in attempting to obtain the acknowledgment. However, to satisfy a residential program's administrative obligations under the Privacy Rule, a residential program will need to develop and implement a written policy and procedure regarding how it will make good faith efforts to obtain this written acknowledgment.
 See endnote 4. A residential program has the flexibility to include this language here in order to obtain the resident's general written consent in accordance with New York law. Alternatively, a residential program may delete this sentence and add it to a separate form or add it to another already existing form the residential program is using to obtain other consents or permissions from the resident. This consent may not be combined with a written authorization required under HIPAA, however. See 45 C.F.R. § 164.508(b)(3).

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