Source: https://es.scribd.com/document/378981035/Butterfly-Keyboard-Class-Action
Timestamp: 2019-04-23 12:23:34+00:00

Document:
Butterfly Keyboard Class Action | Laptop | Apple Inc.
ZIXUAN RAO and KYLE BARBARO, Case No.
2 situated, allege as follows against Defendant Apple Inc.
9 register keystrokes. As a result, the user cannot type.
16 inoperable and unsuitable for its ordinary and intended use.
21 consumers at premium prices.
https://www.apple.com/macbook-pro/ (last visited May 8, 2018).
15 support desk) at Apple stores to request technical support.
defective-keyboard-replace-with-different-working-keyboard (last visited May 10, 2018).
3 and other MacBook laptop purchasers.
5 9. Plaintiff Zixuan Rao is a citizen and resident of San Diego, California.
6 10. Plaintiff Kyle Barbaro is a citizen and resident of Melrose, Massachusetts.
8 principal place of business in Cupertino, California.
12 jurisdiction over Plaintiffs’ state-law claims under 28 U.S.C. § 1367.
16 attorneys’ fees, and costs; and (3) Plaintiff Barbaro and Defendant are domiciled in different states.
19 jurisdiction by this Court proper and necessary.
21 of the events or omissions giving rise to Plaintiffs’ claims occurred in this District.
Mr. the letter “b” key became unresponsive. 4 INTRADISTRICT ASSIGNMENT 5 17. 2018. Rao’s MacBook Pro began to experience keyboard 18 failures. 3 Warranty policies and procedures were developed and carried out by Apple employees in Cupertino. Rao viewed the MacBook Pro’s box and went through the 16 computer’s initial setup process. There. 20 21. Rao’s 28 programming work requires him to have access to a functioning laptop at all times. including that it 14 was equipped with a highly responsive. 17 20.499. i. in which Apple provided him with information about the device. California and a substantial part of the conduct at issue in this 7 case occurred in Santa Clara County. Mr. His attempts were not successful in alleviating the effects of the keyboard defect. Rao purchased a new 15. resulting in many typing errors and 19 incomplete words. Immediately upon receiving 15 his laptop. 12 19. Mr. Mr. Rao saw several advertisements in which 13 Apple made representations about the MacBook Pro’s high quality and functionality.4” MacBook Pro 11 with Touch Bar from B&H Photo Video online for $2. high quality butterfly keyboard. On approximately April 2. 8 PLAINTIFF-SPECIFIC ALLEGATIONS 9 Plaintiff Zixuan Rao 10 18.. Mr. 23 22. Rao had also 4 CLASS ACTION COMPLAINT . Before purchasing the MacBook Pro. In approximately February 2018. Mr. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 5 of 44 1 omissions alleged herein were made by Apple employees based in California and were contained. Mr. Rao that he could bring his laptop in for a repair. 2018. which is maintained by Apple employees based in California. but before using it. but that it would take about a week. On January 5. Mr. 27 Apple declined to provide him with a temporary or loaner device during that repair period. on Apple’s website. 2 among other places. Assignment to the San Jose Division is appropriate under Local Rule 3-2(c) because 6 Apple is headquartered in Cupertino. while in California. Rao brought his laptop into a San Diego Apple 24 store to inquire about the problem. For example. Rao attempted to troubleshoot his MacBook by cleaning his keyboard. by 21 turning his laptop at an angle and carefully tapping on the base multiple times to clear dust from the 22 keyboard. The Apple representative 26 advised Mr. an Apple representative attempted to clean the “b” key that 25 was not working. but the problem persisted even after a thorough cleaning.e.
including Apple’s representation that the MacBook Pro had a “more responsive 13 keyboard. in its online purchase portal. 2017. Barbaro take his device to the Genius Bar for further 22 assistance. In or around July 2017. Mr. Mr. and after about one week. Barbaro saw promotional material about the 12 MacBook’s keyboard. Apple disclosed further information to Mr.” Prior to purchase. Mr. Barbaro received the 27 repaired MacBook. Barbaro viewed the MacBook Pro’s box and went through the computer’s initial setup 16 process. Mr. Mr. He 4 purchased a replacement external keyboard for $139 on the recommendation of the Apple store 5 representative. Before purchasing the MacBook Pro. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 6 of 44 1 read reports of MacBook owners whose keyboards were repaired experiencing repeat failures as a 2 result of the keyboard defect. 6 23. 17 26. Barbaro’s space bar and caps lock keys became 18 unresponsive. Because he could not go a week without his laptop and did not want a 3 repair that would not permanently fix the keyboard defect. when 28 5 CLASS ACTION COMPLAINT . in which Apple provided him with additional information about the device. Barbaro contacted Apple in September 2017. Barbaro attempted to fix the problem by holding the MacBook at an angle and 19 cleaning the keyboard with compressed air. Barbaro purchased a MacBook Pro 10 from Apple’s online store for $2. Apple recommended that Mr. 2016. Mr.548. Mr. After a failed attempt to troubleshoot 21 the problem. 26 29. Mr. 20 27. Rao continues to experience repeated failures and problems with the functionality of 7 the butterfly switch keys on the keyboard of his MacBook Pro. Mr. Immediately after receiving his laptop. He continued to use the MacBook for ordinary tasks until December 2017. Mr. Barbaro sent his computer in. Barbaro took his laptop to the Genius Bar on September 11. Barbaro. Rao declined the repair offer. A Genius Bar 24 technician inspected the keyboard and confirmed that the space bar and caps lock keys were 25 unresponsive. but before 15 using it.94. including price and 14 model information. while in Massachusetts. but the problem persisted. 23 28. The technician offered to send the laptop to Apple’s service depot for repairs. 11 25. 8 Plaintiff Kyle Barbaro 9 24. Mr. On November 20.
Each Plaintiff was unaware before purchasing a MacBook that it is defective. 16 which ranged from 14 to 30 days. Barbaro returned to the Genius Bar to seek assistance. But. 7 * * * 8 31. Plaintiffs would not have purchased a MacBook. Laptops have become part of everyday life in the United States. would not have bought it at the 15 price they did. Apple uniformly failed 12 to disclose to any Plaintiff that the MacBook is defective. 18 34. largely 27 supplanting desktop computers. 3 30. It remains defective. they will not do so unless Apple 22 takes sufficient steps to cure the keyboard defect and ensure the accuracy of its representations about 23 the MacBook. 28 6 CLASS ACTION COMPLAINT . He still has the MacBook. Barbaro that his warranty had expired 5 and that he would be responsible for the full cost of the repairs. As described above. 13 33. Had Apple 14 disclosed the defect. Mr. Each Plaintiff ordinarily prefers Apple products to other products. Each Plaintiff was directly injured by Apple’s conduct described 17 herein. The technician informed Mr. nearly 75% of adults in the United States own 26 desktop or laptop computers. although Plaintiffs would like to again buy the Apple MacBook. Mr. 24 COMMON FACTUAL ALLEGATIONS 25 35. Barbaro declined to pay for the 6 repairs. Plaintiffs do not trust Apple’s representations about its MacBook. 10 32. because of their 20 experience with the MacBook. As a 21 result. Despite (1) knowledge that the MacBook is defective and (2) ample opportunity to 11 accurately describe the defective condition of the keyboards on the MacBook. Apple continues to 19 advertise the MacBook’s high quality and the functionality of the keyboard. or would have returned it during their respective seller’s customer remorse periods. At the Genius Bar. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 7 of 44 1 the space bar again became unresponsive in the same way as the first time his MacBook manifested the 2 keyboard defect. each Plaintiff encountered specific representations by Apple 9 regarding the quality and functionality of the keyboards on the MacBook. According to Pew Research Center. a technician examined the laptop and determined that it would cost 4 over $700 to repair the problem.
Laptop manufacturers introduced a traditional scissor mechanism for keyboard keys. 6 Overview of Keyboard Technology and Technological Advances 7 38. 4 37. The butterfly keyboards are slimmer than the scissor-switch 16 keyboards. As the consuming public increasingly opted for laptops. with the unveiling of its new 12-inch MacBook. 11 40. Apple touts the MacBook’s “[e]nhanced 19 butterfly mechanism” which is “[k]ey to the keyboard.apple. the keyboard experience is refined for greater comfort and 21 responsiveness. and reliability. In 2015. 22 23 24 25 26 27 28 3 https://www. manufacturers began using new 10 technology to make laptops more portable and sleek. the mobility of a laptop as compared to a desktop. and the comfort of a fixed physical 3 keyboard—which is typically not a feature of tablets. 12 often referred to as a “scissor switch. 18 42. The keyboard’s operability is critical to the workings of the laptop itself.” Apple claims that “[n]ow. Many of the 5 core functions of a laptop cannot be performed without a working keyboard. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 8 of 44 1 36. Early versions of the modern computer were equipped with thick keyboards that had 8 clunky and mechanical keys that operated on buckling spring mechanisms. 9 39. comfort. among 2 other things. 7 CLASS ACTION COMPLAINT . Apple also produced the butterfly 17 keyboards with the goal of improving key stability.” 13 Apple Introduces the Butterfly Keyboard In the MacBook 14 41. On the website dedicated to the MacBook. 2018).com/macbook/ (last visited May 8. Consumers who choose laptops over tablets or desktops often do so because of. and enabled Apple to make their laptops thinner. with our second- 20 generation butterfly mechanism.”3 An image of one of Apple’s MacBook advertisements appears on the next page. Apple began putting new 15 “butterfly” keyboards into the MacBook.
The launch event for the MacBook was 16 broadcast from Apple in Cupertino on March 9. An upgraded model cost $1. 26 46. . much more 22 accurate. and accurate. 2015. touted the keyboard: 18 The butterfly mechanism is built with a single assembly. The keys are much more precise. Apple’s press release described the 27 laptop as “revolutionary” and “groundbreaking” with “breakthrough performance. Apple characterized the MacBook Pro as 8 CLASS ACTION COMPLAINT . More expansive trackpad. even if you strike them on the side. 2015. Apple began selling the MacBook on April 10. . . The price for the laptop started at 24 $1.599 and 25 contained 512 GB of storage and a faster processor. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 9 of 44 1 2 3 4 5 6 7 8 9 43. . . Apple uses similar language in advertisements for the MacBook Pro: 10 “More responsive keyboard. . Phil Schiller. along with 13 greater comfort and responsiveness.” One of the main 28 selling points for the MacBook Pro was the keyboard. The 12 keyboard features our second-generation butterfly mechanism — providing four times more key stability than a traditional scissor mechanism. And we also made the key cap larger. In late 2016. In fact it is four times more stable than that scissor 20 mechanism. Apple’s Senior Vice President 17 for worldwide marketing. Yet is 40% thinner allowing us to make a thinner keyboard.299 for the base configuration with 256 GB of flash storage. Apple introduced its MacBook Pro. making it even easier to strike and get a 21 beautiful typing experience. And is supported by 19 a stainless steel dome switch. Apple introduced the MacBook in spring 2015.” 11 “Interacting with MacBook Pro is a smooth experience all around.” 14 Apple Launches the MacBook Without Disclosing the Keyboard Defect 15 44. During this event. It is a beautiful keyboard . And that all adds up to a key that is much more precise. 23 45.
[is] more responsive.” 3 47. The 15-inch MacBook Pro laptop equipped with the Touch Bar (2.0 GHz dual-core Intel Core i5 processor with Turbo Boost. 2016. Best Buy. Apple repeatedly emphasized the high quality construction of the MacBook and its 8 component parts. 17 50. undertake Apple’s standard MacBook setup process. The box does not—and never did—disclose that the 23 MacBook’s keyboard has a propensity to fail.” 7 48. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 10 of 44 1 possessing “[m]ore responsive and comfortable typing on the keyboard” and as containing “the most 2 responsive keyboard ever. Each of these models came with the butterfly switch keyboards. An upgraded model of the 13-inch MacBook Pro with a 13 Touch Bar was offered for $1. 12 256 GB flash storage) was offered for $1. Consumer who purchased the MacBook online from Apple also were exposed to further 25 disclosures from Apple regarding the computer in Apple’s online purchase portal. The MacBook Pro 16 went on sale on October 27. It is a great keyboard. The laptops are also available for purchase through 19 third-party retailers such as B&H. The MacBook’s box displays basic product information like the laptop 22 model number. Before purchasing and/or using their MacBook. and stating that “the keyboard . including the keyboard.799. hailing it as revamped 5 and upgraded. The launch event for the MacBook Pro (also held in Cupertino) occurred on October 27. 16GB memory. each Plaintiff was required to. A 13-inch MacBook 11 Pro without a Touch Bar (2. serial number. 256GB flash storage) was 15 offered for $2. Apple represented to consumers 9 that the MacBook keyboard is “highly responsive” and sensitive to type commands. Plaintiffs interacted with 9 CLASS ACTION COMPLAINT . Through various mediums. 27 53. it gives an even greater sense of 6 keyboard travel as you press on it. The price for the MacBook Pro varied depending upon the model.399. 10 49. Schiller again touted the capabilities of the laptop’s butterfly keyboard. 24 52. and 28 did. both Plaintiffs were exposed to their 21 laptop’s external packaging. The online purchase 26 portal does not—and never did—disclose that the MacBook is prone to keyboard failure. with Touch Bar models shipping in the weeks that followed.6 14 GHz quad-core Intel Core i7 process with Turbo Boost. and product specs. . I could talk all day about it. 8GB memory. After purchasing but before using their MacBook. and Walmart. 20 51. 4 2016. The MacBook and MacBook Pro can be purchased directly through Apple at its 18 storefront locations or through its online store. .499. During this process. Amazon.
25 Every other key. Is this a problem in general. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 12 of 44 1 58. returned it and exchanged it for a new one. posted June 1. 2015: 19 Yup I had the same issue. posted May 18. many consumers were complaining about failing 13 keyboards on Apple’s discussion forums: 14  ronsavell.com/thread/7048209 (last visited May 9. and it is produced from the 2 same materials and assembled in the same way for each MacBook. 6 https://forums. 4 59. 10 61. 2018). 2018). the record of public complaints to Apple demonstrates that it was aware 6 of the problems with the MacBook shortly after its release. if so.4 18  calliefromlivermore. The MacBooks are uniformly 3 plagued by—and will eventually experience—the keyboard defect. Apple is going to have a huge issue with this I think. Many other consumers described their problems through other mediums.apple. and outrage about the defect. i don’t really know how to explain it. For example. frustration. Is anyone else having this problem.com/threads/new-keyboard-h-key. I have to hit it right in the middle. 11 CLASS ACTION COMPLAINT . 7 60. including one 22 consumer who posted within a week after the MacBook became available for purchase: 23  Matt2053. and product pages on retailer websites to 9 voice dissatisfaction. Consumers described MacBook keyboard failures in public forums immediately after 11 the MacBook was released and immediately after the MacBook Pro was released. posted Apr.5 20 21 62. The MacBooks are all equipped with the same keyboard. 2015: 15 The spacebar on my new 12” macbook is not working properly on the right side. social media.macrumors.1867551/ (last visited May 9. but the “H” doesn’t register when I press it on the corners. Every other key works great. While pre-release testing should have made Apple aware that the MacBook is defective 5 in advance of product launch. 5 28 Id. 15. 2015: 24 I really love the new keyboard—except for the “H” key. I can press the corner and it registers. or is it just my MacBook and I should return it for a new one?6 26 27 4 https://discussions. is there a solution? It feels like it is bottoming out on that 16 side. If I press it more towards the middle or on the 17 left side it works fine. internet message boards. about a 12 month after the MacBook’s April 2015 release. and now the second one is having the same issue. The internet is replete with time-stamped complaints from consumers who have taken to 8 Apple’s own website.
ie. Sometimes it doesn’t work at all.macrumors. 15.10 24 25 26 7 https://forums.9 15 64. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 13 of 44  Appleuserindc. 15. Wanted to take this laptop on a trip 14 next week. 2016: 9 My 2016 15’’ MacBook Pro arrived yesterday (as one of the first). I’m posting this to see if other people have a similar problem. So take a document. posted Nov.7 6 63. canned air. (last visited May 9.2015079/ (last visited May 9. turn off auto-correct. 19 20 Yes. However. and I quickly became super frustrated not being able to get 11 my password right …. meaning that it sometimes registers twice (depending on where you press on it exactly. … I tried wiggling.com/thread/7759662 (last visited May 9. including on Apple’s own discussion page: 17  ManuCH. the lower right corner is worse). 2015: 1 The C key on my new MacBook has a subtle but noticeable problem. 2018).8 12  Craigner. 3 but pressing at the bottom of the key was mushy with no click. Similarly. 22 So there you go. I went to the Apple Store but they suggested I get it replaced by AppleCare. pressing 21 hard. Myriad complaints about the MacBook Pro continued to surface in the weeks and 16 months that followed. as they don’t even 23 have the spare parts to repair it yet. 10 https://discussions.9 GHz and 1TB SSD) arrived. 2018). my password contains the letter i. 63 of the 64 keys work fine.com/threads/macbook-pro-2016-keyboard-failure. And guess what . 2018). But the i-key most of the time types the letter twice.com/threads/macbook-12-c-key-failing. and check all the keys. I noticed yesterday 2 morning that typing C wasn’t always registering. 2016: 18 After a lot of waiting and refreshing the delivery tracking page. 2016: 13 I have the same thing with my brand new 15 inch! The u key.the keyboard is defective. I played around with the key and discovered that pressing the top of the key registered a normal click like the rest of the keys. 9 28 Id. 8 27 https://forums. Other times it types twice. 12 CLASS ACTION COMPLAINT . the usual stuff . 23.no dice. a brand new machine which I spent a fortune on. 2018). Never had a key fail on an Apple keyboard before and I’m worried that this one broke just five 5 weeks in. With auto-correct it can be easy to think it works. I have an appointment at the 4 Genius Bar Monday. posted May 22. posted Nov. the “e” key is broken. with a broken key.macrumors. posted Nov. Guess I’ll be returning it.apple. my 2016 MacBook Pro 15” (BTO with 2. many complaints about the MacBook Pro’s keyboard were made within a few 7 weeks of that product’s release: 8  Rroch. I suggest you test out your 10 keyboard thoroughly.1885101/ (last visited May 9.
apple. Sometimes registers twice.11 6  Doridian.. The following sampling of complaints—many from Apple’s own message board— 13 demonstrate that Apple is aware that the MacBook is defective and that the defect is plaguing the 14 MacBook even as Apple continues to market newer.com/thread/7769334 (last visited May 9. 2018). 29. . posted on Apr. 2018). This results in me taking longer to do my work and also. 13 28 https://discussions. models: 15  Dan1ell. 30. 4 Returning for refund.. having to smack down on the keys so that I don’t misspell 22 everything. The new keyboard is horrible. 24. Hold it down and it will randomly repeat despite the keyboard not being set to repeat. posted on Apr. Recently. Is this a software or a hardware issue? Will this just go away entirely with more use? What 10 should I do?12 11 65.14 25 26 11 27 Id. 12 https://discussions. This usually happens after I didn’t use the laptop for an hour or so (and it 8 went to sleep). 2018). . 2016: 2 Number 4 for me on 13” model. 14 https://discussions.com/thread/8359279 (last visited May 9. posted on Nov. I’ve been looking through articles on how to clean the keyboard but I’m very confused.000. since I used the MBP more. yet still defective.13 18  Juan1982. 2016: 7 I recently got my new 2016 MacBook Pro 15”.com/thread/8375729 (last visited May 9. rattles and other things. It’s a $2300 machine. Many other consumers have contacted Apple directly to notify it that the MacBook is 12 defective. posted on Nov. Very very rarely hitting the key once produces the letter twice. Will reconsider my position in terms of buying another MacBook given what are clearly very profound lapses in quality control that should not happen on a 5 machine that costs over £2.apple. … Sometimes I have to hit it 5 times to make it work. sometimes registers ‘4od’ and 3 other things. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 14 of 44 1  Desmond Harte.apple. it has become more and more rare and the performance of the key seems more “on point” (usually have to only hit it twice to make 9 it work after such time). 2018: 16 I have a stuck key on the butterfly keyboard of a MacBook Pro (13-inch. 13 CLASS ACTION COMPLAINT . Not a great showing at all. 2018: 19 Stuck Keys on Macbook pro 20 I’ve had my new Macbook pro (15” 2017) for a month and already I have 4 keys solidly 21 stuck and half of the keyboard with stubborn keys. 15. Also have a defective trackpad. Please help me recover my keys. … Apple suggests using compressed air to 23 clean under the keys and warns that we should not attempt to clean the keys without 24 Genius Bar supervision. The keyboard can’t be this bad. 17 [Apple] reference[s] compressed air. (Geez!) … I need a solution. . 2016).
This time. 2017: 11 MacBook Pro (13-inch. they keys are sticking .17 14  jude_x. 18 28 https://discussions.com/thread/8353304 (last visited May 9. and it would 13 need a forced pressing for it to function. meaning three different keyboards failed. 17. 2018). Within a few 8 days of owning this MBP.15 5  iFriendly. 2018: 6 Macbook Pro 2018 butterfly keyboard. Is there anything I can do to stop these 9 keys from sticking?16 10  Anfield_17.I have had 3 keys get stuck while used in a clean office environment with light use. solutions? 7 I have a two week old MacBook Pro. 16 27 https://discussions. . 2017: 15 15” Macbook Pro 2017 keyboard problem. posted on Dec.apple. 17 https://discussions.apple. 8. 2018). 19 Id. 2017) Butterfly Keyboard Problem 12 On my new mac. posted on Apr. 17.apple. posted on Nov. it is the “B” key (which sometimes works and other 26 15 https://discussions. 14 CLASS ACTION COMPLAINT . posted on Aug.com/thread/8362778 (last visited May 9. posted on Oct.com/thread/8051207 (last visited May 9. 2017: 20 21 I had the top case/keyboard replaced on a 2016 15” twice.19 22  FFWest17. I can be typing and suddenly the text jumps back 3 to the middle of the line or to another lintier altoge (like this. all of the sudden the left shift key doesn't seem to work. How long will the new keyboard last?18 19  Automaticftp.com/thread/8106230 (last visited May 9. I experienced the same problem. 10. and would appreciate some advice. I’m concerned that this new second gen 18 butterfly keyboard is not reliable which I find unacceptable on a device that cost me £2699. . . posted on Apr. 2018). Also the spacekeydoesnot 4 place a space between words. 2017: 23 Ironically enough. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 15 of 44 1  Sue AK. 2018: 2 text jumps all over the place My keyboard is doing strange things. 2018).apple. 16 I have a 2017 15” MacBook Pro and was disappointed to discover recently that you get 17 two presses for every one with the H key …. 19. First with a MacBook (with the first 24 generation butterfly switch) and now with my 15” MacBook Pro (second generation 25 butterfly switch). 28.
posted on Jan. After 2 months. Both with the spacekey. 2018). which made the < key to break off yesterday. Pressing the ‘b’ key either didn’t work at all or caused the ‘bb’. posted on May 6. 6. I walk to the meetings with wireless magic keyboard … because without it MacBook Pro is not usable.2083845/ (last visited May 10. They didn’t 22 listen to the fact that this $2000 laptop had issue with the keyboard and therefore I lifted the key to look. 2017 19 Well I have similar issue as well. I went to an 15 applestore for help. It’ll be around 370 GBP. It’s like they’re stuck and I 14 have to press them really hard. And then it was 9 happening for a space key. This is ridiculous. Under 6 his breath he said ‘I can’t blame you’. And 11 now key “command” stopped working.. Return Key stopped working. They told me it’s a mechanical problem and that the whole keyboard would have to be replaced. also for key “a”. 2018: 8 I have the same problem. 24 28 https://forums.apple. 15 CLASS ACTION COMPLAINT .20 3  WestVanPete. and will never be able to afford paying for a new keyboard every second year. It started just after 2 months with a key “e”. posted on May 3. 2018: 13 I have the same problem. 22 27 https://discussions. 26 21 Id.macrumors. The 1 first time. And to hear that I’m not 17 the only one having this problem makes me so frustrated!23 18  Nobitasan17. guy said I 5 would need a new “Top Cover” whatever that is. I have to pay $400 to get it repaired and it will take 4-5 days. Apple couldn’t handle this any poorer.com/thread/8106230?page=2 23 Id. posted Dec.. My macbook pro is not even 1 year old yet. … 21 The guy at Genius Bar said because I lifted the key it voided the warranty. but the next day problem with key “e” returned. After I brought it to a Service Center (when the warranty was still active) they said that they reassembled something and the problem is gone. 2018: 4 I just had the same problem today.24 25 20 Id. It was 10 true for a day. Thank Christ I paid for AppleCare. 23 24 . I’m a student and I saved up for this 16 computer for like 4 years. they had to send the MacBook in to a service center to have the entire top case 2 replaced. or it would be $690 Canadian. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 16 of 44 times either registers multiple keystrokes with a single press or no keystrokes at all).com/threads/2017-macbook-pro-with-touch-bar-keyboard-issue. 20.21 7  Vslow.22 12  ugleAK. Took it in.. the notorious ‘b’ key started acting up. 20 I just searched the Internet and looked like this was a common issue reported by others too. I told him I’d never buy another one of these again. but also <. Sad.
Apple also regularly monitors other web 22 pages.com/r/apple/comments/8g13we/2016_macbook_pro_butterfly_keyboards_failing/ 26 (last visited May 10. but occasionally it won't work at all and requires an incredibly hard press. 5.2083845/page-2 (last visited May 10.com/threads/2017-macbook-pro-with-touch-bar-keyboard- 25 issue. double 2 presses are the most common. Fortunately I’m still covered by warranty. Apple was aware of the defect through consumer complaints to Apple shortly after it 19 released the defective MacBook. posted May 1. 2018). a petition initiated in the first week of May 2018 on Change. Never had any keyboard issues with my previous computers”27 11  MichalxH. 28 https://discussions. 29 28 https://www. 2018 I’m super careful with my electronics and always clean and make sure no dirty gets in 7 the keys but my shift key still failed on me.000 signatures.reddit. 2018). had my keyboard replaced last 10 summer after the spacebar became unclickable along with some other keys. 16 CLASS ACTION COMPLAINT . 2018). as of the 16 date of this filing.com/thread/8106230 (last visited May 10. on which consumers complained about keyboard problems beginning on 23 April 15. the month after the MacBook was 21 released. 26 https://www. my “N” key is working in only about 25% of 13 time.change. Many consumers contacted Apple 24 25 https://forums. and J keys are all starting to exhibit the symptoms described in here.apple.26 8 9  BobTheHeart. “N”.macrumors. “H”. Apple continuously monitors those web pages. posted April 30. just five days after the MacBook came to market. 2015. including MacRumors. 2018).29 18 67. E. 27 27 Id.org/p/apple-apple-recall-macbook-pro-w-defective-keyboard-replace-with- different-working-keyboard (last visited May 8.28 15 66. I’ve tried 4 cleaning it with compressed air (as per the Apple support document) but that did 5 nothing. 2.org calling for Apple to 17 recall the affected MacBook has garnered nearly 17. 2018 12 What is interesting that most of the broken keys are “B”. posted Feb. unfortunately I don’t have AppleCare 14 …. The problems with the MacBook’s butterfly keyboard are so prevalent that. G. 3 A frustrating development considering my MBP is only 2 and bit months old. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 17 of 44 1  Wubsylol. It’s very frustrating because my old MBP works perfectly and I can type as hard/soft as I like without worrying. 2018 My B. Apple has been aware of these serious keyboard problems through the 20 discussion pages hosted on Apple’s website as early as May 2015. 2018 “The 2016 15in w/ touch bar is my third MacBook. Time for a Genius Bar appointment!25 6  WeezyWally. … I’m experiencing same problem with 13” MBP Late 2017. posted Feb. 2018). (last visited May 10.
Notwithstanding Apple’s Limited Warranty warranting against material defects. or refund the purchase price of a defective MacBook. and Apple also actively monitored and engaged with consumers on 2 internet message boards. (“Apple”) warrants the Apple-branded hardware product and Apple-branded accessories contained 11 in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple’s published guidelines for a 12 period of ONE (1) YEAR from the date of original retail purchase by the end-user 13 purchaser (“Warranty Period”). replace. Apple provided (and provides) a written one-year limited warranty with each MacBook. social media. 14 *** WHAT WILL APPLE DO IN THE EVENT THE WARRANTY IS BREACHED? 15 If during the Warranty Period you submit a claim to Apple or an AASP in accordance 16 with this warranty. 8 70. 21 22 71.S. Apple knew or reasonable should have known of the butterfly keyboard vulnerabilities 5 even earlier. or 20 (iii) exchange the Apple Product for a refund of your purchase price. Cupertino. Apple sold the MacBook to consumers— 24 including Plaintiffs—knowing the MacBook is defective. of One Infinite Loop. instead instructing consumers to attempt futile 27 repairs or troubleshooting. Apple’s warranty states. U. even though the Limited 25 Warranty obligates Apple to repair. 17 CLASS ACTION COMPLAINT . California 95014. in pertinent part: 9 WHAT IS COVERED BY THIS WARRANTY? 10 Apple Inc. at its option: 17 (i) repair the Apple Product using new or previously used parts that are equivalent to new in performance and reliability. 6 Apple Failed to Adequately Address the Keyboard Defect in the MacBook 7 69. and fails to provide an effective repair that does not lead to repeated 28 keyboard failure. 18 (ii) replace the Apple Product with the same model (or with your consent a product that 19 has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability.A. 26 Apple fails to provide an effective remedy for the defect. and retailer websites about their problems with the MacBook 3 keyboard. Apple will. 4 68. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 18 of 44 1 directly about such problems. Furthermore. through standard pre-release product testing. 23 including improper or inferior workmanship and materials.
7 74. the repairs 2 and replacements do not fix the keyboard defect. telling the consumers that their problems are due to dust and debris getting under the 6 keyboard.apple. Apple representatives frequently attempt to pass blame for the defective keyboards to 5 consumers. resulting in consumers experiencing repeated 3 keyboard failure. Where Apple has agreed to repair or replace defective MacBook keyboards. and that consumers—not Apple—should try to fix this problem. 4 73. 2018).com/en-us/HT205662 (last visited May 9. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 19 of 44 1 72. Apple provides the following instructions to consumers on its support page for 8 troubleshooting the keyboard problems: 30 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 30 https://support. 18 CLASS ACTION COMPLAINT .
the four steps shown above do not fix the 18 keyboard defect or prevent the keyboard from failing. No matter how often they are repeated. 19 CLASS ACTION COMPLAINT . One 2016 MacBook Pro owner made the following complaint on Apple’s community 20 forum and received the following response from an Apple discussion forum Community Specialist 21 recommending the ineffective troubleshooting process: 31 22 23 24 25 26 27 28 31 https://discussions. 19 76. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 20 of 44 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 75.apple. 2018).com/thread/8142456 (last visited May 10.
As reported and observed by numerous consumers. The employee was unable to prevent the defect from 27 continuing to manifest—which it did shortly after Mr. The butterfly keyboard 20 failures result from a defect that plagues all MacBooks (2015 and later) and MacBook Pros (2016 and 21 later). Apple’s publication of the above instructions and direction that consumers undertake 23 home remedies to resolve keyboard failure reflect Apple’s attempt to shift the burden and cost of the 24 defect onto consumers. 22 78. It is because of this defect that the keyboards fail repeatedly. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 21 of 44 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 77. 28 20 CLASS ACTION COMPLAINT . 25 79. even after Apple attempts a repair. Rao left the Apple store. Mere troubleshooting cannot fix the defect. Plaintiff Rao took his MacBook into an Apple store where a store employee tried to take 26 apart the keyboard to address its failure. Apple’s instructions regarding 19 keyboard cleaning are not effective.
2017 9 I had the top case/keyboard replaced on a 2016 15” twice. posted Nov. The 2017 I have seems to be OK so far. 19 Laptop hasn’t been moved from my desk in three months.com/threads/2017-macbook-pro-with-touch-bar-keyboard-issue.as noted above. 15 16 … A laptop that is so delicate and sensitive to dust is no good. I’m on my third keyboard with this machine. which may have overheated the butterfly mechanism of certain keys and warped them. posted Apr. 2018 14 I’m on my second keyboard on my 15-inch 2016 MBP. I have no way of evaluating the veracity of that statement.2083845/page-4 35 Id. he suggested that he sees approximately 1 failure per 5 machines. meaning three different 10 keyboards failed.com/threads/2017-macbook-pro-with-touch-bar-keyboard- 28 issue. 17.apple. 21 CLASS ACTION COMPLAINT . 20 have had a keyboard cover on all the time …. Apple’s inability to provide an effective fix or repair for the failed keyboards is 22 consistent with their defective nature. 34 https://forums. Plaintiffs’ experiences are not unique. In my most 5 recent communications with Apple. 17. 23 24 25 32 https://forums.2083845/ 26 (last visited May 10. was willing to put a number on it. 2018 18 After three topcase replacements they put a 2017 topcase & keyboard back in January. 2018). 33 27 https://discussions. (last visited May 10.my 2016 had the 460 GPU. 22. 3. and I’m headed to Apple on Saturday to insist on a replacement. 34 17  537635.32 8  Automaticftom.macrumors. Both times my keys got stuck they had to send it to Apple and replace the whole top piece where the keyboard is. posted Apr. 2018). at an Apple 6 store. each person I spoke or chatted with has said keyboard issues are much more frequent than in the past.macrumors. but 7 from my personal experience that seems low . causing the 12 problem.35 21 81. 2017 4 A brief review of threads in Apple support indicates it is relatively common. Many consumers who received a repair or 2 replacement from Apple report subsequent or repeated keyboard failure: 3  Naimfan. absolutely no food around it. posted Nov. Three months later I’m starting to get double keys registered instead of single ones. 11 It’s been suggested that heat is a problem . 2018). Only one person.com/thread/8106230 (last visited May 10.33 13  Calebjacobo. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 22 of 44 1 80.
Numerosity. or 16 would have paid substantially less for. Plaintiffs. Plaintiffs’ claims are typical of the claims of all Class members. change. 6 83. all judges assigned to this case and any members of 8 their immediate families. Plaintiffs. 26 b. (b)(3). Plaintiffs will fairly and adequately protect the interests of the Class. 7 directors. Members 11 of the Class are widely dispersed throughout the country. equipped with a “butterfly” keyboard. The following persons and entities are excluded from the Class: Apple and its officers. like all Class members. Class members are so numerous that joinder 12 is impracticable. Apple sold at least hundreds of thousands of MacBook laptops. or a model year 2016 or later 5 MacBook Pro laptop. subsidiaries. and affiliates. and/or (c)(4) as representatives of the following Class: 4 All persons within the United States who purchased. 3 (b)(2). (b)(1). Questions of law and fact common to the Class include: 25 a. because Apple acted on grounds 24 generally applicable to the Class as a whole. or expand the Class definitions based upon discovery and further investigation. Predominance. Plaintiffs bring this lawsuit under Federal Rules of Civil Procedure Rules 23(a). Plaintiffs reserve the right to 9 modify. 13 85. 18 86. would not have purchased. Adequacy. and the parties’ counsel in this litigation. MacBook laptops had they known of the defect or the fact that 17 Apple would respond inadequately when the defect manifested. purchased MacBook laptops that contain defective butterfly keyboards and are 15 subject to a common express warranty. 10 84. a model year 2015 or later Apple MacBook. other than for resale. Whether the butterfly keyboard defect substantially impairs the value of the 27 MacBook. Typicality. 28 22 CLASS ACTION COMPLAINT . They 19 have no interests antagonistic to the interests of other Class members and are committed to vigorously 20 prosecuting this case. 22 87. employees. 14 like all Class members. Plaintiffs have retained competent counsel experienced in the prosecution of 21 consumer protection class actions involving defective consumer electronics. Questions of law and fact common to the Class members predominate 23 over any questions that may affect only individual Class members. Whether the MacBook was defective at the time of sale. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 23 of 44 1 CLASS ACTION ALLEGATIONS 2 82.
Whether Plaintiffs and Class members are entitled to damages or other monetary 19 relief. and comprehensive supervision by a single court. Whether Plaintiffs and Class members are entitled to equitable relief. Whether Apple’s affirmative representations and omissions regarding the 11 butterfly keyboard (and its defect) were likely to deceive a reasonable consumer. Whether Apple knew of the defect. & PROF. 20 88. CODE § 17200. 12 h. 8 f. economies of scale. 6 e. no Class 23 member is likely to pursue legal redress individually for the violations detailed in this complaint. and if so. and provides the benefits of 28 adjudication. without disclosing the problems and their consequences to 3 consumers. and because of Apple’s financial resources. Whether Apple breached express and implied warranties connected with the 9 MacBook. and/or fraudulently in violation of 13 California’s Unfair Competition Law. Because the amount of each individual Class member’s claim 22 is small relative to the complexity of the litigation. including 17 restitution and injunctive relief. BUS. CAL. and 18 k. 24 Individualized litigation would significantly increase the delay and expense to all parties and to the 25 Court and would create the potential for inconsistent and contradictory rulings. et seq. Whether Apple acted unlawfully. 16 j. unfairly. A class action is superior to all other available methods for the fair and 21 efficient adjudication of this controversy. Whether Apple carried out the discretion it afforded itself under its warranty in 7 good faith. By contrast. in what amount. Superiority.. Whether a reasonable consumer would consider the butterfly keyboard defect 5 and its consequences important to the decision whether to purchase a MacBook. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 24 of 44 1 c. allows claims to be heard which would otherwise go 27 unheard because of the expense of bringing individual lawsuits. 4 d. but continued to promote and sell the 2 MacBook. including its butterfly keyboard. 23 CLASS ACTION COMPLAINT . Whether Plaintiffs and Class members overpaid for their MacBook as a result of 15 the latent keyboard defect. 10 g. 14 i. a class 26 action presents fewer management difficulties.
17 Despite reasonable opportunities to honor the promises in its express warranty.apple. 26 27 36 28 https://www. 19 99. 24 SECOND CLAIM FOR RELEF Breach of Covenant of Good Faith and Fair Dealing 25 101. Notwithstanding the Limited Warranty. Plaintiffs and 23 Class members have been damaged in an amount to be proven at trial. Apple was on actual notice of the defective nature of the MacBook before selling 16 Plaintiffs and Class members their laptops and received timely notice of the breaches they experienced. The defect is inherent to the MacBook’s keyboard. As a direct and proximate result of Apple’s breaches of express warranty.com/legal/warranty/products/embedded-mac-warranty-us. 22 100. or (iii) exchange the Apple Product for a 6 refund of your purchase price. Apple failed to furnish 18 an effective remedy to Plaintiffs and Class members. 13 97. Apple’s Limited Warranty provides that if the warranty is triggered during the warranty 2 period. and gives 9 the laptop a substantial propensity to fail—rendering the devices unsuitable for their primary purpose— 10 and existed at all relevant times. Apple will either: “(i) repair the Apple Product using new or previously used parts that are 3 equivalent to new in performance and reliability.html (last visited May 8.”36 7 95. Apple’s failure to provide Plaintiffs and Class members with a non-defective 20 replacement device. Plaintiffs’ and Class members’ MacBooks were 8 materially defective at the time of sale. Plaintiffs incorporate the above allegations by reference. an effective repair. 25 CLASS ACTION COMPLAINT . The Limited Warranty was included with every MacBook and also was made available 12 on Apple’s website. 11 96. Plaintiffs and Class members used their MacBook in a manner consistent with the 14 operating instructions prior to manifestation of the latent defect. 15 98. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 26 of 44 1 94. or a refund of their purchase price breached its obligations 21 under the warranty. 2018). (ii) replace the Apple Product with the same model (or 4 with your consent a product that has similar functionality) formed from new and/or previously used 5 parts that are equivalent to new in performance and reliability.
22 105. e. a non-defective replacement. 19  Promising. 7 103. telling 18 consumers to clean their keyboards. and 20  Blaming the defective nature of MacBook keyboards on consumers. of a contract in its performance. Apple deprived Plaintiffs and Class 13 members of warranty service through at least the following pattern or practice of behavior: 14  Failing to provide an effective repair or remedy to the defect in the butterfly keyboards. replacement with a 11 non-defective MacBook. 28 26 CLASS ACTION COMPLAINT . Apple engaged in a uniform pattern and practice of exercising the discretion afforded to it under 10 its Limited Warranty to deny adequate warranty service through an effective repair. and failed to exercise the discretion it afforded itself under the terms of its warranty in good 9 faith. 12 104. while knowing that the 21 keyboards are defective. Apple’s refusal to provide an effective repair. causing 15 the defect to manifest repeatedly. warranty relief. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 27 of 44 1 102. 26 106.g. or a refund 23 unfairly nullified Plaintiffs’ and Class members’ rights under the Limited Warranty. Despite knowing that the MacBook is defective. The duty 4 to act in good faith and deal fairly requires adherence to commercial norms and prevents a contracting 5 party from acting in contravention of the counterparty’s objectively reasonable expectations arising 6 from the agreement. Common law calls 3 for substantial compliance with the spirit. Apple breached the covenant of good faith and fair dealing that accompanied its Limited 8 Warranty. or purchase-price refund. Apple’s conduct 24 departs from commercially reasonable behavior and violated Plaintiffs’ and Class members’ objectively 25 reasonable expectations arising from the express warranty. All the conditions required for Apple’s performance under the Limited Warranty had 27 occurred as Plaintiffs’ and Class members’ MacBooks were materially defective. A covenant of good faith and fair dealing is implied in every contract and imposes upon 2 each party a duty of good faith and fair dealing in its performance of the contract. but failing to deliver.. 16  Encouraging or requiring consumers who complain about or seek warranty service relating to 17 the defect to resort to ineffectual self-help methods to alleviate the defect. not just the letter.
Walmart). Consumers who did not purchase their MacBook directly from Apple are the intended 11 third-party beneficiaries of: (1) the written distribution and supply agreements between Apple and its 12 authorized resellers (i. Had Plaintiffs and Class members known that the MacBook was defective. and (2) Apple’s Limited Warranty.e. 16 111. At the point of sale. Apple’s express warranty was designed for and intended to benefit end-users only. Plaintiffs and Class members have been damaged in an amount to be proven at trial. 21 112. Despite knowing the MacBook is defective prior to or concurrent with the release of 27 the laptop. Apple breached the implied warranty of merchantability in connection with its sale and 17 distribution of the MacBook. The retailer sellers were not intended to be the 14 ultimate users of the MacBook and have no rights under the express warranty agreement connected 15 with the laptop. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 28 of 44 1 107. The MacBooks were defective when they left Apple’s possession and were failure- 20 prone at the point of sale. and otherwise complied with any and all obligations under the implied warranty of 26 merchantability. 10 110. 6 109. Amazon. would not have purchased them at the prices they did. B&H. By operation of law. Apple—as a manufacturer of the MacBook and as offeror of the 7 Limited Warranty—impliedly warranted to Plaintiffs and Class members that the laptops they were 8 purchasing were of merchantable quality and fit for their ordinary and intended use as portable laptop 9 devices. As a direct and proximate result of Apple’s breaches of the covenant of good faith and 2 fair dealing. Best Buy. the MacBook—while appearing normal—contained a 18 latent defect in the butterfly keyboard rendering them defective and unfit for their ordinary and 19 intended purpose. Plaintiffs incorporate the above allegations by reference. Plaintiffs and Class members furnished Apple an opportunity to cure its breach of 25 warranty. 24 113. Apple has refused to provide Plaintiffs and Class members with appropriate warranty relief. and of the implied warranties that attach 13 to those contracts. 3 THIRD CLAIM FOR RELIEF Breach of the Implied Warranty of Merchantability 4 5 108. they would 22 not have purchased them. or would have returned 23 them during their respective sellers’ buyer’s remorse periods. 28 27 CLASS ACTION COMPLAINT .
computed on 23 the basis of all claims to be adjudicated in the suit. 3 114. The amount in controversy for purposes of Plaintiffs’ individual claims exceeds $25.C. Apple breached and refused to honor these written and implied promises. § 2310(d)(2).C. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 29 of 44 1 leaving them without the functional product they reasonably expected in making their purchasing 2 decisions. and fit for 14 the ordinary purposes for which a laptop is used. § 2301(1). 21 122.S. 12 119.S. 22 The amount in controversy in this action exceeds $50.000. exclusive of interest and costs. Through written and implied warranties. § 2301. Apple warranted to Plaintiffs and Class 13 members that the MacBook they purchased was free from defects.S. Plaintiffs also seek costs and expenses. 15 120. under the 28 MMWA. Apple is a “supplier” and “warrantor” under the MMWA. Plaintiffs and Class members have sustained damages in an amount to be determined 5 at trial. 15 U. Apple has been given reasonable opportunities to cure its breaches of warranty. 28 CLASS ACTION COMPLAINT . 18 121.C. The MacBook is a “consumer product” under the MMWA. (“MMWA”) 8 115. § 2301(4)-(5). 9 116. As a result of 16 the butterfly keyboard defect. 15 U. 15 U. § 2301(3). of merchantable quality. As a direct and proximate result of Apple’s breaches of implied and express warranties 25 pursuant to 15 U. 10 117. et seq.S.C.S. Plaintiffs and Class members have suffered damages in an amount 26 to be determined at trial. § 2310(d)(1). As a direct and proximate result of Apple’s breaches of the implied warranty of 4 merchantability. including reasonable attorneys’ fees. 24 123. Plaintiffs incorporate the above allegations by reference.C. but failed to provide an adequate remedy. 6 FOURTH CLAIM FOR RELIEF Violation of the Magnuson-Moss Warranty Act 7 15 U. Plaintiffs and Class members are “consumers” under the MMWA. the MacBook is inoperable and fails to perform in accordance with its 17 ordinary and intended purposes. 15 U.C. 27 124. Apple 19 had actual knowledge and ample notice that the butterfly keyboard in the MacBook is defective as 20 detailed above.S. 11 118.
The defect in the MacBook is latent. 17 131. Any attempt by Apple to disclaim its implied warranty obligations under the Song- 22 Beverly Act is ineffective due to its failure to adhere to CAL CIV. Plaintiff Rao incorporates the above allegations by reference. (2) The entire risk as to the quality and performance of the goods is with the buyer. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 30 of 44 FIFTH CLAIM FOR RELIEF 1 Violation of the Song-Beverly Consumer Warranty Act 2 CAL. CODE §§ 1792. He purchased 5 his MacBook while located in California. et seq. The MacBook is a “consumer good” within the meaning of CAL. 6 127. any subsequent discovery of the defect beyond that time does 20 not bar an implied warranty claim under the Song-Beverly Act. CODE § 1791(b). 18 the butterfly keyboard defect existed in the product at the time of sale and throughout the one-year 19 Limited Warranty period. Apple breached the implied warranty of merchantability by producing. Apple impliedly warranted to Mr. 21 132. Apple is a manufacturer within the meaning of CAL. 3 125. resulting in 14 sticking and non-responsive keys and preventing them from being used for their core function of 15 typing.1(a) and 1792. 4 126. which 23 provide that. 13 and selling laptops that were not of merchantable quality. Mr. in order to validly disclaim the implied warranty of merchantability. distributor. CIV. Rao is a “buyer” within the meaning of CAL. 9 128. or 27 28 29 CLASS ACTION COMPLAINT . The MacBook is therefore unfit for the ordinary purposes for which a laptop is used and would 16 not pass without objection in the laptop trade. Rao that the MacBook he purchased was 11 “merchantable” under CAL. CIV. CIV.4. Apple was 7 responsible for producing the MacBook and directed and was involved in all stages of the production 8 and manufacturing processes. CODE § 1791(a). The MacBook is defective. (3) Should 26 the goods prove defective following their purchase. CODE §§ 1791. Though the MacBook appears operable when new. Accordingly. 10 129. 12 130. CODE § 1791(j).3 and 1792. manufacturing. a manufacturer must 24 “in simple and concise language” state: “(1) The goods are being sold on an ‘as is’ or ‘with all faults’ 25 basis. CODE § 1792. the buyer and not the manufacturer. CIV. CIV.
Apple acted in an unethical. including reasonable attorneys’ fees. outrageous.3 and 1792. Plaintiff Rao and other Class 5 members have been damaged in an amount to be proven at trial. unscrupulous. CIV. Plaintiffs incorporate the above allegations by reference. Moreover. Rao seek costs and expenses. 16 and constitutes breach of express and implied warranties. & PROF. 2018).1(d) and 1794.” Apple’s attempted warranty 2 disclaimer does not conform to Sections 1792. CIV. 11 136.4. For example: 23  Apple promoted and sold laptops it knew were defective in that they contain a keyboard that is 24 substantially certain to fail prematurely.com/legal/warranty/products/embedded-mac-warranty-us. 7 CODE § 1794. 25 26 27 37 28 See https://www.html (last visited May 8.” CAL. requiring a manufacturer to 20 ensure that goods it places on the market are fit for their ordinary and intended purposes. As a direct and proximate cause of Apple’s breaches of the Song-Beverly Consumer 4 Warranty Act.37 3 133. (“UCL”) 10 135. et seq. 8 SIXTH CLAIM FOR RELIEF Violation of the California Unfair Competition Law 9 CAL. in violation of the UCL. BUS. 17 Unfair 18 138. and fraudulent concealment. & PROF. oppressive. the Song-Beverly Warranty Act. 21 139.apple. Mr. 30 CLASS ACTION COMPLAINT . under CAL. untrue or misleading advertising. deceptive. because it violates the California 15 Consumer Legal Remedies Act. 13 Unlawful 14 137. the Magnuson-Moss Warranty Act. legislatively declared in the Song-Beverly Consumer Warranty Act. Apple’s conduct is unfair in violation of the UCL because it violates California public 19 policy. Apple’s conduct is unlawful. The UCL proscribes “any unlawful. unfair or fraudulent business act or practice and 12 unfair. CODE § 17200. 6 134. pursuant to CAL. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 31 of 44 1 retailer assumes the entire cost of all necessary servicing or repair. CODE § 17200. BUS. and 22 substantially injurious manner. CODE § 1791.
failing to provide adequate relief to consumers. and had no reasonable means of 19 discovering. and other sources that the MacBook possesses particular 3 qualities that were inconsistent with Apple’s knowledge of the product. The practice of selling defective laptops without providing an adequate remedy to cure the 14 defect—and continuing to sell those laptops without full and fair disclosure of the defect—harms the 15 public at large and is part of a common and uniform course of wrongful conduct. and even after receiving a large volume of consumer complaints. There were reasonably available alternatives that would have furthered Apple’s business 21 interests of satisfying and retaining its customers while maintaining profitability. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 32 of 44 1  Apple failed to disclose that the MacBook is defective. 2 product packaging. such as: (1) 22 acknowledging the defect and providing a permanent fix for defective keyboards. press releases. The 17 MacBook suffers from a latent defect. 16 141. 25 Fraud by Omission 26 143. and represented through advertising. and 10 even suggesting to consumers that they should try to resolve the problems by cleaning their 11 keyboard when Apple knew that doing so would be ineffective. 18 Apple did not disclose the defect. The harm from Apple’s conduct was not reasonably avoidable by consumers. 20 142. refusing to 9 acknowledge that its keyboard is defective. and 8  Apple minimized the scope and severity of the problems with the MacBook. 4  Apple made repairs and provide replacements that caused Plaintiffs to experienced repeated 5 instances of failure. Plaintiffs did not know of. The gravity of harm resulting from Apple’s unfair conduct outweighs any potential 13 utility. (2) disclosing the 23 defect to prospective purchasers. (3) extending the warranty for the MacBook. 12 140. 6  Apple failed to exercise adequate quality control and due diligence over the MacBook before 7 placing it on the market. and (4) offering refunds 24 or suitable non-defective replacement laptops to consumers with failed keyboards. that the MacBook butterfly keyboards are defective. rendering the Limited Warranty useless. Apple’s conduct is fraudulent in violation of the UCL because it is likely to deceive a 27 reasonable consumer: 28 31 CLASS ACTION COMPLAINT .
would not have purchased them at the prices they did. and failed to correct its misleading partial disclosures. Apple was under a duty to disclose the butterfly keyboard defect because of its exclusive 18 knowledge of the defect before selling the MacBook and because it made partial representations about 19 the laptops and their butterfly keyboards without also disclosing the latent defect. 27 148. on the laptop’s external packaging. Plaintiffs and Class members would not 15 have purchased their laptops. But Apple uniformly failed to disclose that the MacBook is 14 defective. Through its unlawful.. including: (1) 28 restitution under the UCL. and (2) such orders or judgments as may be necessary to enjoin Apple from 32 CLASS ACTION COMPLAINT . Amazon. Plaintiffs and Class members would not have purchased their 23 MacBooks. 17 145. 3  Apple volunteered information to Plaintiffs and Class members through advertising and through 4 other means that the laptops—and specifically. and fraudulent conduct. and as part of the 13 standardized MacBook setup process. or would have 16 returned them during their respective buyer’s remorse periods. Apple had ample means and opportunities to alert Plaintiffs and Class members to the 11 fact that the MacBook is defective. Apple acquired Plaintiffs money 26 directly and as passed on by Apple’s authorized resellers (e. 7  Apple promoted the high quality and premium features of the MacBook—including the superior 8 responsiveness and stability of the butterfly switch keyboard—despite knowing the MacBook is 9 defective. 10 144. or would have returned their devices 24 for a refund during their respective buyer’s remorse periods. including on its web platforms selling the laptop. 25 147. Best Buy. Plaintiffs and Class members accordingly seek appropriate relief. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 33 of 44 1  Apple knowingly and intentionally concealed from Plaintiffs and Class members that the 2 MacBook contains a latent defect that renders the keyboards prone to failure. on the 12 advertisements on its website for the laptop. Plaintiffs and Class members suffered injury in fact. B&H. Walmart). and fraudulent conduct. unfair. the butterfly keyboards—were functional. 22 unfair. 21 as a result of Apple’s unlawful. unfair and fraudulent acts and omissions. including lost money or property. Absent Apple’s unlawful. Had Apple disclosed that the MacBook is defective.g. 20 146. 5 premium devices without disclosing information that would have materially qualified those 6 partial representations. would not have purchased them at the prices they did.
partial representations regarding the laptops’ high quality and premium features. as alleged in this complaint. quality. Apple was aware that the 17 MacBook’s keyboard is defective and prone to failure. Through pre-release testing and consumer complaints. and benefits it does not have. Apple was under a duty to disclose that the MacBook is defective because it had 19 superior knowledge of the defect—through pre-release testing and consumer complaints—and because 20 it made many general. et seq. 25 Apple failed to disclose the defect to Plaintiffs and Class members either prior to purchase or before 26 Plaintiffs’ and Class members’ respective buyer’s remorse periods expired. including through advertisements. and 8 provided “goods” within the meaning of CAL. violate the CLRA. 14  Represented that the MacBook is of a standard. 4 SEVENTH CLAIM FOR RELIEF Violation of California’s Consumer Legal Remedies Act 5 CAL. CODE § 1750. Despite its exclusive knowledge and opportunities to disclose the laptop’s defective nature. 9 151. CODE §§ 1761(c) and 1770. or grade that it is not. 21 including the keyboard. uses. would 33 CLASS ACTION COMPLAINT . they would not have purchased their MacBook. and fraudulent practices. Apple is a “person” within the meaning of CAL. Plaintiffs incorporate the above allegations by reference. that were materially misleading. and during the laptop setup 24 process. CIV. CIV. and 15  Advertised the MacBook with intent not to sell the laptop as advertised 16 152. Apple: 13  Represented that the MacBook had characteristics. Had Plaintiffs and Class 28 members known that the MacBook is defective. 12 Specifically. CODE §§ 1761(a) and 1770. unlawful. 27 155. CIV. 18 153. 7 150. Apple’s misrepresentations and omissions were material.5. including under California Code of Civil Procedure 3 section 1021. (7). 22 154. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 34 of 44 1 continuing its unfair. the sale of defective laptops to Plaintiffs and Class members. CIV. Apple’s acts and practices. Plaintiffs also respectfully seek reasonable 2 attorneys’ fees and costs under applicable law. (“CLRA”) 6 149. CAL. 10 CODE §§ 1770(a)(5). on external packaging. Apple had opportunities to disclose to Plaintiffs and Class members that the MacBook is 23 defective. and (9) because they consist of unfair and deceptive acts and practices in 11 connection with transactions—namely.
27 28 34 CLASS ACTION COMPLAINT . Plaintiffs’ CLRA venue declarations are attached as Exhibits 1 and 2 to this complaint in 13 accordance with CAL. to 8 Apple’s principal places of business. Apple knew or reasonably should have known the 19 butterfly switch keyboard in the MacBook is defective. Plaintiffs will amend this 11 complaint to include a request for monetary damages pursuant to the CLRA. 14 EIGHTH CLAIM FOR RELIEF Fraudulent Concealment (Common Law) 15 16 160. CODE § 1780(d). return receipt requested. 3 156. Plaintiffs incorporate the above allegations by reference. Plaintiffs’ CLRA notices were sent via certified mail. 5 157. 2018. Because the defective nature of the MacBook is latent. Apple was aware of consumer 20 complaints concerning defect-related issues. Plaintiffs and Class members had 23 no reasonable means of knowing that Apple’s representations concerning the MacBook were 24 incomplete. false. or misleading. 22 162. Plaintiffs Rao and Barbaro each sent CLRA notices to Apple on May 10. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 35 of 44 1 not have purchased it at the prices they did. or that it had failed to disclose that the MacBook is defective. CIV. 17 161. Furthermore. In 10 the event the relief requested in those notices is not provided within 30 days. declaratory relief. and punitive damages. or would have returned them during their respective 2 buyer’s remorse periods. 25 Plaintiffs and Class members did not and reasonably could not have discovered Apple’s deception prior 26 to purchase or expiration of their respective buyer’s remorse periods. 12 159. reasonable 4 attorneys’ fees and costs. on their own behalf and on behalf of the 6 Class. 7 158. replace or otherwise rectify the goods alleged to be in violation of CAL. advising Apple that it is in violation of the CLRA and must 9 correct. Apple intentionally suppressed and concealed material facts concerning the performance 18 and quality of the MacBook. but never disclosed the defect to Plaintiffs and Class 21 members. CIV. Pursuant to California Civil Code § 1782(a). As alleged herein. CODE § 1770. Plaintiffs accordingly seek actual damages in an amount to be proven at trial.
partial 11 representations regarding the supposed high quality of the MacBook and its premium features— 12 including superior keyboard and keystroke responsiveness—but failed to disclose facts that would have 13 materially qualified these partial representations. Apple also had a duty to disclose the defect because. and only Apple had access to this information. press releases. replacements. and in other sources Plaintiffs 10 and Class members encountered before purchasing their laptops. through advertising. the existence of the 7 defect before the MacBook’s release. Apple conducted pre-release testing of the MacBook and 6 its internal components. 28 35 CLASS ACTION COMPLAINT . websites. and avoid the costs of developing a fix for the defect and of repairs. or both). 9 statements made during the launch event. in its online purchase portal. Apple had a duty to disclose the defect because the defect is material and Apple 5 possessed exclusive knowledge of the defect. the setup process. or reasonably should have revealed. they would not 2 have purchased a MacBook. 25 167. Apple had the duty to disclose the entire truth and 15 the existence of the defect. 8 165. Each 21 Plaintiff likewise encountered the external packaging of the MacBook—which Apple developed— 22 before purchasing or using the laptop and during the buyer’s remorse period. or would have returned 3 it during their respective buyer’s remorse periods. Apple concealed the defect to sell more laptops at a premium price. in advertisements. 16 166. None of the informational 23 sources Plaintiffs encountered—advertisements. would not have purchased it at the price they did. Each Plaintiff encountered 19 Apple’s representations (online. before and immediately after purchase. 4 164. Both Plaintiffs here were exposed to Apple’s specific representations about the 17 MacBook. Having volunteered information relating to the 14 butterfly keyboard to Plaintiffs and Class members. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 36 of 44 1 163. and within the time period in which they could have 18 returned their MacBook during their respective buyer’s remorse periods. Apple made many general. prevent damage to 26 its brand. Had Plaintiffs and Class members known that the MacBook is defective. external packaging. and 27 refunds under its Warranty. This testing revealed. and each Plaintiff received information 20 from Apple—including about the MacBook’s keyboard—during the MacBook setup process. or the 24 MacBook launch event—provided any indication that the MacBook is defective.
Award pre-judgment and post-judgment interest as provided by law. and well-being. and 24 consequential damages and restitution to which Plaintiffs and Class members are entitled. Apple’s fraudulent concealment was malicious. Plaintiffs and Class members would not have purchased a MacBook. Plaintiffs. the MacBook packaging. 9 170. punitive. Among other damage. intended to 13 defraud Plaintiffs and Class members and enrich Apple. respectfully 19 request that this Court: 20 A. Plaintiffs and Class members reasonably relied to their detriment upon Apple’s material 7 misrepresentations and omissions regarding the quality of the MacBook and the absence of a keyboard 8 defect in deciding to purchase their laptops. 26 D. Plaintiffs and Class members did not 11 receive the value of the premium price they paid for their laptops. Had Apple 2 disclosed the keyboard defect. and in reckless disregard of Plaintiffs’ and 14 Class members’ rights. deliberate. or would have returned it for a refund during the sellers’ respective 5 return period. 3 or the initial setup process. including through advertising. interests. Award all actual. 6 169. including. and enter an order certifying the Class defined above and 22 appointing Plaintiffs as Class representatives. 23 B. Determine that the claims alleged herein may be maintained as a class action 21 under Federal Rule of Civil Procedure 23. general. 27 an order that requires Apple to: (1) provide adequate disclosure of the defective nature of the 28 MacBooks and. incidental. oppressive. (2) return to Plaintiffs and Class members all costs attributable to remedying or 36 CLASS ACTION COMPLAINT . Apple’s conduct warrants an assessment of punitive 15 damages in an amount sufficient to deter such conduct in the future. on behalf of themselves and members of the Class. Grant appropriate injunctive and declaratory relief. 17 PRAYER FOR RELIEF 18 WHEREFORE. press releases. to be determined according to 16 proof. statutory. Plaintiffs and Class members were unaware of the omitted material facts. special. 12 171. without limitation. Plaintiffs and Class members sustained damages as a direct and proximate result of 10 Apple’s deceit and fraudulent concealment. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 37 of 44 1 168. would 4 have paid substantially less for it. 25 C.
com awf@chimicles. California 94108 16 Tel: (415) 981-4800 Email: dcg@girardgibbs. Girard (State Bar No. Award reasonable attorneys’ fees and costs as permitted by law. 14th Floor 15 San Francisco. and 4 F. Polk (State Bar No. 10 11 By: Daniel C. Grille (State Bar No.com 27 Counsel for Plaintiffs 28 37 CLASS ACTION COMPLAINT . including but not limited to economic losses from the purchase 2 of replacement laptops.com 19 Benjamin F. Johns 20 Andrew W. DeSanto CHIMICLES & TIKELLIS LLP 22 One Haverford Centre 361 West Lancaster Avenue 23 Haverford. 228731) 13 Adam E.com 18 aep@girardgibbs. 2018 Respectfully submitted. 294914) 14 GIRARD GIBBS LLP 601 California Street. Plaintiffs demand a trial by jury of all issues 7 triable as of right. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 38 of 44 1 replacing defective MacBook laptops. 8 9 Dated: May 11. 273000) Simon S. Grant such other and further relief as the Court deems appropriate.com sg@girardgibbs. 5 DEMAND FOR JURY TRIAL 6 Pursuant to Federal Rule of Civil Procedure 38(b). PA 19041 24 Phone: (610) 642-8500 Fax: (610) 649-3633 25 Email: bfj@chimicles. Ferich 21 Mark B.com 17 je@girardgibbs. 3 E.com 26 mbd@chimicles. 114826) 12 Jordan Elias (State Bar No.
Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 39 of 44 EXHIBIT 1 .
11 APPLE INC. 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 CLRA VENUE DECLARATION OF PLAINTIFF ZIXUAN RAO PURSUANT TO CALIFORNIA CIVIL CODE SECTION 1780(d) CASE NO. individually and on behalf of all others similarly CLRA VENUE DECLARATION OF 8 situated. SECTION 1780(d) 10 v. 7 ZIXUAN RAO and KYLE BARBARO. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 40 of 44 1 2 3 UNITED STATES DISTRICT COURT 4 FOR THE NORTHERN DISTRICT OF CALIFORNIA 5 SAN JOSE DIVISION 6 Case No. PLAINTIFF ZIXUAN RAO PURSUANT TO CALIFORNIA CIVIL CODE 9 Plaintiffs. . 12 13 Defendant.
I am a Plaintiff in the above-captioned action. 15 By: 16 ZIXUAN RAO 17 18 19 20 21 22 23 24 25 26 27 28 CLRA VENUE DECLARATION OF PLAINTIFF ZIXUAN RAO PURSUANT TO CALIFORNIA CIVIL CODE SECTION 1780(d) CASE NO. Executed on May 11. which is 9 within Santa Clara County. Defendant Apple Inc. 2018 in San Diego. Apple conducts substantial business. I have personal knowledge of the facts stated herein and. . if called upon to do so. could 3 competently testify thereto. I purchased my MacBook Pro from B&H Photo Video. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 41 of 44 1 I. 8 5. which is based in part 6 on violations of the Consumers Legal Remedies Act. Zixuan Rao. 12 13 I declare under penalty of perjury under the laws of the United States that the foregoing is true 14 and correct to the best of my knowledge. CA. 5 3. has its principal place of business in Cupertino. 4 2. California. including the acts and practices at 10 issue in this action. declare as follows: 2 1. 7 4. 11 6. within Santa Clara County. The Class Action Complaint has been filed in the proper place for trial of this action. I submit this declaration in support of the Class Action Complaint. California Civil Code section 1750 et seq.
Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 42 of 44 EXHIBIT 2 .
individually and on behalf of all others similarly CLRA VENUE DECLARATION OF 8 situated. 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 CLRA VENUE DECLARATION OF PLAINTIFF KYLE BARBARO PURSUANT TO CALIFORNIA CIVIL CODE SECTION 1780(d) CASE NO. 12 13 Defendant. 7 ZIXUAN RAO and KYLE BARBARO. . CODE SECTION 1780(d) 10 v. 11 APPLE INC. Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 43 of 44 1 2 3 UNITED STATES DISTRICT COURT 4 FOR THE NORTHERN DISTRICT OF CALIFORNIA 5 SAN JOSE DIVISION 6 Case No. PLAINTIFF KYLE BARBARO PURSUANT TO CALIFORNIA CIVIL 9 Plaintiff.
Case 5:18-cv-02813 Document 1 Filed 05/11/18 Page 44 of 44 .

References: § 1367
 § 17200
 § 2310
 § 2301
 § 2301
 § 2301
 § 2301
 § 2310
 § 1791
 § 1791
 § 1791
 § 1792
 § 1794
 § 17200
 § 17200
 § 1791
 § 1750
 § 1780
 § 1782
 § 1770
 v. 
 v.