Source: https://protectfreespeechcoalition.com/tcpa-helps/consumers/
Timestamp: 2019-04-25 15:42:26+00:00

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Since its inception in 2011, the TCPA has repeatedly protected consumers and consumer advocates facing retaliatory lawsuits aimed at intimidating and keeping them from speaking out about products and services in the marketplace.
A husband and wife complained to the Better Business Bureau after discovering that a diamond business replaced the center stone in their ring with a different diamond than the one they had purchased. The TCPA protected the couple after the business sued in response to the complaint. Ford v. Bland, 14-15-00828-CV, 2016 WL 7323309, at *1 (Tex. App.—Houston [14th Dist.] Dec. 15, 2016, no pet.).
The TCPA protected a homeowner’s blog comments about issues related to a real estate developer’s services in the marketplace. Adams v. Starside Custom Builders, LLC, 547 S.W.3d 890 (Tex. 2018), reh'g denied (June 22, 2018).
ADB Interests, LLC brought two lawsuits against individuals who publicly complained about their experience with its “fascia blaster” treatment for cellulite. Defendants were able to use the TCPA to convince the plaintiff from pursuing its meritless claims against these individuals, sparing defendants the costs of defending themselves from meritless claims. See ADB Interests, LLC v. Lanum, No. 2017-48647, 165th Dist. Ct., Harris County, Tex. (2017).
Claims against BBB were dismissed—with an award of attorney’s fees—in a lawsuit brought in response to the plaintiff’s poor business rating. Davis & Jones v. Better Business Bureau of Austin, Inc., No. 348-288454-16, 348th Dist. Ct., Tarrant County, Tex. (2017).
A law firm and attorney brought a defamation claim arising out of BBB’s assignment of “F” rating, which was ultimately dismissed under the TCPA. Better Bus. Bureau of Metro. Dallas, Inc. v. Lloyd Ward, 401 S.W.3d 440, 444 (Tex. App.—Dallas, pet. denied).
A home repair and maintenance company’s claims against BBB for receiving an “F” rating dismissed under the TCPA. Better Bus. Bureau of Metro. Houston, Inc. v. John Moore Servs., Inc., 441 S.W.3d 345, (Tex. App.—Houston [1st Dist.] 2013, pet. denied).

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