Source: https://collectionagency.info/laws/michigan-debt-collection-laws/
Timestamp: 2019-04-22 04:15:56+00:00

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In addition to being regulated by the Fair Debt Collection Practices Act (FDCPA), Michigan collection agencies are also regulated by Michigan debt collection laws. Discover: Michigan collection requirements, bad check laws (NSF), statutes of limitations for both debts and judgments, garnishments plus Michigan collection agency license and bonding information.
Retail Claims – Notice Requirements.
(i) A regular employee when collecting amounts for 1 employer if all collection efforts are carried on in the name of the employer.
(ii) A state or nationally chartered bank when collecting its own claims.
(iii) A trust company when collecting its own claims.
(iv) A state or federally chartered savings and loan association when collecting its own claims.
(v) A state or federally chartered credit union when collecting its own claims.
(vii) A business licensed by this state under a regulatory act in which collection activity is regulated.
(ix) A licensed real estate broker or salesperson if the claims being handled by the broker or salesperson are related to or in connection with his or her real estate business.
(x) A public officer or person acting under a court order.
(xi) An attorney handling claims and collections on behalf of clients and in the attorney’s own name.
(c) “Collection agency manager” means the individual responsible for the operation of a collection agency.
(d) “Communicate” means the conveying of information regarding a debt directly or indirectly to a person through any medium.
(e) “Creditor” or “principal” means a person who offers or extends credit creating a debt or a person to whom a debt is owed or due or asserted to be owed or due. Creditor or principal shall not include a person who receives an assignment or transfer of a debt solely for the purpose of facilitating collection of the debt for the assignor or transferor. In those instances, the assignor or transferor of the debt shall continue to be considered the creditor or the principal for purposes of this article.
(f) “Consumer” or “debtor” means a natural person obligated or allegedly obligated to pay a debt.
(g) “Insolvency” means the failure of a licensee to pay debts in the ordinary course of business.
§ 339.902 Collection practices board; creation.
A collection practices board is created.
This article applies to a person who, by a device, subterfuge, or pretense, makes a pretended purchase or takes a pretended assignment of an account from another person to evade this article.
§ 339.904 Collection agency; license required for each place of business; exceptions to licensing requirement of subsection (1); qualifications of applicant.
(1) Except as otherwise provided in this article, a person shall not operate a collection agency or commence in the business of a collection agency without first applying for and obtaining a license under this article from the department for each place of business.
(2) A person is not subject to the licensing requirement of subsection (1) if the person’s collection activities in this state are limited to interstate communications. This subsection does not exempt a person from other requirements of law that regulate collection practices.
(3) The department may require financial statements, references, or other information it considers necessary to determine the qualifications of the applicant, including but not limited to, the names, addresses, and references of each member of a partnership or of each officer, director, or shareholder holding 10% or more of the outstanding shares of the agency.
(4) Each individual, partner of a partnership, or officer or director of a corporation that is an applicant shall be not less than 18 years of age, be of good moral character, and have the financial responsibility, reputation, and experience such as to command the confidence of the community and to warrant the belief that the business will be operated lawfully, honestly, and fairly.
§ 339.906 Collection agency; license nontransferable; notification of changes in corporate structure, partnership, name, or address.
A collection agency license is not transferable to another person or location. Notification of changes in the corporate structure, partnership, name, or address shall be submitted in writing within 30 days after the date of the change.
§ 339.907 Corporate surety or cash bond; action on bond; aggregate liability; cancellation of bond.
The department shall require a collection agency to file and maintain in force for each license a corporate surety or a cash bond conditioned upon the faithful accounting of all money collected upon accounts entrusted to the collection agency in a form prescribed by the department in a sum the department considers necessary, but for not less than $5,000.00 nor more than $50,000.00. The bond shall be for the benefit of a person damaged by the wrongful taking of money collected by the agency or failure of the collection agency to report or remit proceeds of collections made. A person injured may bring an action upon the bond. The aggregate liability to all injured persons shall not exceed the sum of the bond. The surety on the bond shall have the right to cancel the bond upon giving 30 days’ written notice to the department and after that date shall be relieved of liability for a breach of condition occurring after the effective date of the cancellation. An action on a bond shall not be commenced after the expiration of 1 year from the effective date of cancellation of the bond.
§ 339.908 “Owner manager” defined; personal supervision of collection agency by licensed collection agency manager or owner manager; notice; limitation.
(a) Obtains a license under section 904 as an individual, a partner in a partnership, or an officer of a corporation.
(b) Meets all the requirements specified in section 911(2).
(c) Personally supervises an office of the collection agency for which he or she obtains a license under section 904.
(2) A collection agency shall not engage in the collection agency business unless each collection agency office is under the personal supervision of a licensed collection agency manager or an owner manager. An owner manager shall not be required to be licensed as a collection agency manager. An out of state collection agency which initiates collection activity from within this state shall be required to be under the personal supervision of a licensed collection agency manager or owner manager.
(3) A collection agency shall notify the department in writing of the person responsible for the operation of each office. The notification shall be made not more than 30 days after the person assumes the responsibility.
(4) A person shall not personally supervise more than 1 office.
§ 339.909 Separate trust account; maintenance by collection agency; designation as trust account; disbursements and withdrawals.
(a) A state or nationally chartered bank.
(b) A state or federally chartered savings and loan association or savings bank.
(c) A state or federally chartered credit union.
(2) A collection agency that is located in this state shall maintain its trust account in this state. A collection agency that is located in any other state may maintain its trust account in this state or in the state in which the collection agency is located provided that the account is maintained solely for money collected under this article.
(3) The trust account shall be identified and distinguished from the collection agency’s personal or general checking or other depository account and shall be designated as a trust account. The trust account shall always contain sufficient funds to pay money due or owing to the client less money owed to the licensee by the client. Except as provided in this section, a disbursement may not be made from the account except to a client for money owed to the client or to pay costs advanced for a client. Periodically, the collection agency may withdraw from the trust account money that has accrued to the collection agency from a collection deposited or from an adjustment resulting from costs advanced and payments made directly to clients.
§ 339.910 Books, accounts, and records; use; preservation; accessibility; annual report; financial report of trust account; audit; information provided to director exempt from disclosure; exception; compliance attestation report.
(a) Permanent records that show the chronological sequence in which funds are received and disbursed. For funds received, the record shall include the date of receipt and deposit, the number of the account to which deposited, the name of the debtor, the name of the principal, and the amount. For disbursements, the record shall include the date, the payee, the check number, and the amount, with a corresponding debtor reference.
(A) The name and address of the client.
(B) The name of the debtor or debtors from whom collection was or is being made.
(C) The amount and description of each debit and each credit and date of each debit and credit.
(D) The balance due to or owing from each client.
(A) The name of the debtor.
(B) The principal amount of the obligation.
(C) Any other or additional amounts or items charged or collected with a description of amounts or items charged or collected.
(D) Each payment received or collected and the date of receipt or collection.
(c) All receipts issued shall be signed by and with the name or initials of the person issuing the receipt and shall show the name of the issuing agency.
(2) A collection agency shall preserve the books, accounts, and records and make them or true copies of them accessible to the department for at least 3 years after making the final payment entry on an account recorded in those books, accounts, and records.
(3) Annually before May 16 a collection agency shall file a report with the department giving relevant information that the department requires concerning the business and operations during the preceding calendar year of each licensed place of business conducted by the collection agency. The report shall be made under oath and in the form prescribed by the department.
(4) The department may require a collection agency to file a sworn financial report of the trust account required to be maintained by the collection agency and may designate the information to be contained in the report.
(5) Collection agency books, accounts, and records shall be audited by the department on a biennial basis or when determined necessary by the director.
(6) Information provided to the director under this section shall be exempted from disclosure except in actions commenced under this article.
(7) A collection agency that is located in this state shall maintain its books and records in this state. A collection agency that is licensed to do business in this state but is located in another state may maintain its books and records either in this state or in the state where it is located. Except as provided in subsection (8), a collection agency that chooses to maintain its books and records in another state shall pay the expenses of a compliance attestation report by the department. The department shall charge expenses in accordance with the standardized travel regulations of the department of management and budget.
(8) In place of a department audit, the department may permit a collection agency that is located in another state to submit to a compliance attestation report conducted by a certified public accountant who is licensed in the state in which the collection agency is located.
§ 339.911 Collection agency manager’s license or collection agency license; requirements.
(a) Has a high school diploma or demonstrates to the satisfaction of the department that the applicant possesses the equivalent of a high school education.
(b) Has had at least 6 months of full-time experience in the collection of accounts.
(c) Has passed the examination approved by the department.
(d) Is at least 18 years of age.
(e) Is of good moral character.
§ 339.912 Applicant for collection agency manager’s license; written examination.
An applicant for a collection agency manager’s license shall take a written examination developed by the department to test the applicant’s knowledge of the collection agency business, collection practices, customs and ethics, and the laws and rules relating to the operations of collection agencies.
§ 339.913 Collection agency manager’s license; display.
A collection agency manager’s license shall be displayed on the premises where licensed business or activity is conducted.
§ 339.915 Licensee; prohibited acts.
(a) Communicating with a debtor in a misleading or deceptive manner, such as using the stationery of an attorney or the stationery of a credit bureau unless it is disclosed that it is the collection department of the credit bureau.
(e) Making an inaccurate, misleading, untrue, or deceptive statement or claim in a communication to collect a debt or concealing or not revealing the purpose of a communciation when it is made in connection with collecting a debt.
(h) Communicating with a debtor, except through billing procedure, when the debtor is actively represented by an attorney, the attorney’s name and address are known, and the attorney has been contacted in writing by the credit grantor or the credit grantor’s representative or agent, unless the attorney representing the debtor fails to answer written communication or fails to discuss the claim on its merits within 30 days after receipt of the written communication.
(l) Publishing, causing to be published, or threatening to publish lists of debtors, except for credit reporting purposes when in response to a specific inquiry from a prospective credit grantor about a debtor.
(r) Communicating with a consumer regarding a debt by postcard.
§ 339.915a Licensee; additional prohibited acts.
(a) Listing the name of an attorney in a written or oral communication, collection letter, or publication.
(b) Furnishing legal advice, or otherwise engaging in the practice of law, or representing that the person is competent to do so, or to institute a judicial proceeding on behalf of another.
(c) Sharing quarters or office space, or having a common waiting room with a practicing attorney or a lender.
(d) Employing or retaining an attorney to collect a claim. A licensee may exercise authority on behalf of a creditor to employ the service of an attorney if the creditor has specifically authorized the collection agency in writing to do so and the licensee’s course of conduct is at all times consistent with a true relationship of attorney and client between the attorney and the creditor. After referral to an attorney, the creditor shall be the client of the attorney, and the licensee shall not represent the client in court. The licensee may act as an agent of the creditor in dealing with the attorney only if the creditor has specifically authorized the licensee to do so in writing.
(e) Demanding or obtaining a share of the compensation for service performed by an attorney in collecting a claim or demand or collecting or receiving a fee or other compensation from a consumer for collecting a claim, other than a claim owing the creditor pursuant to the provisions of the original agreement between the creditor and debtor.
(f) Soliciting, purchasing, or receiving an assignment of a claim for the sole purpose of instituting an action on the claim in a court.
(g) Advertising or threatening to advertise for sale a claim as a means of forcing payment of the claim, unless the collection agency is acting as the assignee for the benefit of creditors or acting under an order of a court.
(h) Failing to deposit money collected into the trust account required to be maintained under this article.
(i) Commingling money collected for a client with the collection agency’s own general or operating funds.
(j) Using a part of a client’s money in the conduct of a collection agency’s business.
(k) Refusing or intentionally failing to remit to a client all money collected, due, and owing the client less any commission owed to the licensee within 45 days after the day on which the money was collected.
(l) Failing to give a debtor a written receipt for cash payment, or other payment when specifically requested, showing the amount of money received and the debt to which it was applied and the name of the specific account receiving the money.
(m) Refusing or intentionally failing to return to a creditor all original documents deposited with the claim when the claim is returned, if requested. When requested by the creditor, there shall be a signed agreement between the agency and the creditor if any closing out fee is charged to the creditor for unpaid claims returned or collection activities discontinued.
(n) Identifying the collection agency other than by the name appearing on the license.
(o) Permitting an employee to use a name other than the employee’s own name or the assumed name registered by the licensee with the department in the collection of a debt.
(p) Operating under a name or in a manner that implies or states that the collection agency is a branch of, or associated with, or has been approved or licensed by, a department of federal, state, or local government, or that implies that the collection agency is a credit reporting agency regularly furnishing a credit report about consumers unless it is a credit reporting agency.
(q) Accepting a check or other payment instrument postdated by more than 5 days unless the debtor is notified in writing of the person’s intent to deposit a postdated check or instrument not more than 10 nor less than 3 business days before the deposit.
(r) Depositing or threatening to deposit a postdated check or other postdated payment instrument before the date on the postdated check or instrument.
§ 339.916 Action for damages or other equitable relief; recovery; civil penalty; attorney’s fees and court costs.
(1) A person who suffers injury, loss, or damage, or from whom money was collected by the use of a method, act, or practice in violation of this article or rules promulgated under this article, may bring an action for damages or other equitable relief.
(2) If the court finds for the petitioner, recovery shall be in the amount of actual damages or $50.00, whichever is greater. If the court finds that the method, act, or practice was a wilful violation, it may award a civil penalty of not less than 3 times the actual damages, or $150.00, whichever is greater and shall award reasonable attorney’s fees and court costs incurred in connection with the action.
§ 339.917 Conduct of licensee subject to strictures.
(a) Cancellation of a surety bond.
(b) Failure to notify the director of any changes in corporate or partnership structure pursuant to section 906.
(c) Failure to apply for a separate license for each place of business pursuant to section 904.
(d) Commencing operation before issuance of a license pursuant to section 904.
(e) Operation before the renewal of an expired license.
(f) Failure to preserve and make accessible books, accounts, and records pursuant to section 910(2).
(g) Failure to submit an annual report pursuant to section 910(3).
(h) Failure to file a sworn financial report when required by the director pursuant to section 910(4).
(i) Failure to allow an audit of books, accounts, and records on a biennial basis or when determined necessary by the director pursuant to section 910(5).
(j) Failure to pay the expenses of an audit conducted by the department pursuant to section 910(7), if the licensee is not located in this state.
(k) Violation of any federal or state act relating to debt collection.
§ 339.918 Communication with consumer; notice; effect of disputing validity of debt; verification of debt; failure to dispute validity of debt.
(a) The amount of the debt owed.
(b) The date the communication was sent to the debtor.
(c) The name of the creditor to whom the debt is owed.
(d) A statement specifying that unless the consumer, within 30 days after receipt of this notice, disputes the validity of the debt, or a portion of the debt, the debt will be assumed to be valid.
(e) A statement specifying that, if the consumer notifies the collection agency in writing within 30 days after receipt of this notice, that the debt, or any portion of the debt, is disputed, the collection agency shall obtain verification of the debt or a copy of a judgment against the consumer and that a copy of the verification or judgment shall be mailed to the consumer by the collection agency.
(2) If the consumer notifies the collection agency in writing, within 30 days after receiving the written notice, that the debt, or any portion of the debt, is disputed, collection of the debt or any disputed portion of the debt shall cease until the collection agency obtains verification of the debt and a copy of the verification or judgment is mailed to the consumer by the collection agency. Verification of the debt or any disputed portion of the debt shall include the number and amount of previously made payments and the name and address of the orginal creditor, if different from the current creditor, or a copy of the judgment against the debtor.
(3) The failure of a consumer to dispute the validity of a debt under this section shall not be construed as an admission of liability by the consumer.
§ 339.919 Communication with person other than debtor; location information.
(2) For purposes of this article, location information shall consist only of a debtor’s place of abode and place of employment and the telephone number at each place.
§ 339.920 Taking possession of assets, books, and records of licensee for purpose of liquidating business or other relief; application for court order; notice.
If the department determines that a licensee is insolvent or has collected accounts, but failed to remit money due a claimant or forwarded money due a claimant within 45 days after the day of collection, or if the license of a collection agency has expired or been suspended or revoked, the department may apply to the circuit court for the county in which the main office of the agency is located for an order authorizing the director to take possession of the assets, books, and records of the licensee for the purpose of liquidating the business and for such other relief as the nature of the case and the interests of the claimants or aggrieved consumers require. The application for an order following the expiration, suspension, or revocation of a license shall not be made until after 10 days’ notice to the licensee or former licensee.
(b) “Collection agency” means a person directly or indirectly engaged in soliciting a claim for collection or collecting or attempting to collect a claim owed or due or asserted to be owed or due another, or repossessing or attempting to repossess a thing of value owed or due or asserted to be owed or due another person, arising out of an expressed or implied agreement. Collection agency includes a person representing himself or herself as a collection or repossession agency or a person performing the activities of a collection agency, on behalf of another, which activities are regulated by Act No. 299 of the Public Acts of 1980, as amended, being sections 339.101 to 339.2601 of the Michigan Compiled Laws. Collection agency includes a person who furnishes or attempts to furnish a form or a written demand service represented to be a collection or repossession technique, device, or system to be used t o collect or repossess claims, if the form contains the name of a person other than the creditor in a manner indicating that a request or demand for payment is being made by a person other than the creditor even though the form directs the debtor to make payment directly to the creditor rather than to the other person whose name appears on the form. Collection agency includes a person who uses a fictitious name or the name of another in the collection or repossession of claims to convey to the debtor that a third person is collecting or repossessing or has been employed to collect or repossess the claim.
(e) “Creditor” or “principal” means a person who offers or extends credit creating a debt or a person to whom a debt is owed or due or asserted to be owed or due. Creditor or principal does not include a person who receives an assignment or transfer or a debt solely for the purpose of facilitating collection of the debt for the assignor or transferor. In those instances, the assignor or transferor of the debt shall continue to be considered the creditor or the principal for purposes of this act.
(i) Communicating information relating to a debtor’s indebtedness to an employer or an employer’s agent unless the communication is specifically authorized in writing by t he debtor subsequent to the forwarding of the claim for collection, the communication is in response to an inquiry initiated by the debtor’s employer or the employer’s agent, or the communication is for the purpose of acquiring location information about the debtor.
§ 445.253 Cease and desist order; hearing; failure to comply with order; action in circuit court; fine.
§ 445.254 Action to restrain act or practice; injunction and other equitable orders or judgments.
§ 445.255 Assurance of discontinuance; contents; filing; record; opening closed matter for further proceedings.
§ 445.256 Wilful violation of act or engaging in recurring course of wilful conduct in violation of act; penalties.
§ 445.257 Action for damages or equitable relief; amount of recovery; civil fine; attorney’s fees and court costs.
§ 445.258 Communications with person other than debtor for purpose of acquiring location information; required statements.
Knowing and abiding to the proper Michigan debt collection laws is important for both creditors and collection agencies alike. There are debtor’s rights attorneys who are just waiting for creditors or collection agencies to slip up. If you mistakenly violate the Michigan debt collection laws, you could create a liability for your business and even open yourself up to a expensive lawsuit.
Please note: Michigan debt collection laws can change over time, and you need to consult with an attorney before you use this information.

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