Source: https://www.dkk.dk/terms-conditons
Timestamp: 2019-04-19 04:54:09+00:00

Document:
The conditions below are applied to online buys in DKK’s web shop and on DKK’s Hundeweb.
§ 1.1 It is possible to pay by Dankort, credit card via SSL or MobilePay, when you shop in DKK’s web shop and on DKK´s Hundeweb.
Dansk Kennel Klub uses a payment-gateway from QuickPay or DIBS. Every type of communication with these payment solutions is tested and approved by NETS. All card details are encrypted.
§ 1.2 We do not draw the payment amount in DKK´s web shop, until we know that the item/merchandise has been shipped from our storage or our distributor. The payment amount will be drawn on DKK´s Hundeweb, when the order is completed.
§ 1.3 All our prices include taxes and other kinds of duties. The collective price for the order, including duties, delivery fees etc. will be apparent in advance of completing the buy.
§ 1.4 Input errors and incorrect prices may occur.
§ 1.5 You can be offered a discount or special price that are different than the shown price at an online buy. Online discounts cannot – usually – be combined with other discounts.
§ 1.6 We reduce your payment to your new order total, if we are not able to deliver your entire order. On the other hand, we cannot increase the payment, if you wish to add one or more items.
2.1 All orders are automatically confirmed by e-mail.
2.2 You can follow your order’s status by using the link in your confirmation of order.
§ 3.1 All agreements must be Danish. We do attempt to show flexibility towards our non-Danish customers, but if there is an error due to linguistic misunderstanding, DKK cannot be held responsible.
§ 4.1 It is not possible to change a finalised order placed through DKK´s web shop. If you wish to change an order after it is finalized, you must call DKK at +45 56188100 as soon as possible and get your order cancelled, after which you can place a new order. In the case of your order already being shipped, then you can repent your buy under the terms of the right of cancellation, cf. the section on ’Right of cancellation’.
§ 5.1 We send your item(s) as a postal parcel or a maxi letter A with PostNord or DAO, which allows you to trace your parcel with the Track &Trace-system.
§ 5.2 You receive an e-mail with the tracking-number of the parcel, when we ship your order.
§ 5.3 After we have received your payment, we usually deliver your parcel after around 1 – 3 working days. Exceptions to this may occur, if e.g. the item is out of stock. You can at all times contact DKK and be informed of the delivery time.
§ 5.4 If your order includes items where DKK need to wait to be in stock, then the order will not be shipped until we can send the collective order.
§ 5.5 Delivery costs depend on the item(s). All domestic orders ascribe to delivery costs in accordance with the current rates at PostNord/DAO. Oversea or foreign destinations pay the delivery costs in accordance with the current rates at PostNord/DAO. Delivery costs are added in the shopping cart, prior to the payment page.
§ 5.6 All domestic orders are ascribed to a fixed dispatch fee of DKK 25,-. All foreign orders are ascribed to a dipatch fee of DKK 50,-.
§ 6.1 You can revoke a buy within 20 days of delivery by noting DKK, since item and services are within the scope of § 6.4. § 7.7 is though excepted from the right of cancellation. The right of cancellation is in force from the day you receive the parcel. The time limit is extended to the following work day, if the time limit expires on a holiday, Saturday, Constitution Day, Christmas Day or New Year’s Day. You must return the item as soon as possible and no later than 14 days after you noted DKK of your decision to evoke your right of cancellation.
§ 6.2 DKK reimburses the purchase price. You must yourself cover the charges of returning the item(s) when revoking the right of cancellation.
§ 6.3 By law, we are obligated to put forward a standard cancellation form. It is, though, not required that you deploy it. The standard cancellation form can be found https://www.dkk.dk/webshop/standard-fortrydelsesformular.
In the case of cancellation more than 2 weeks before the event: The participant can sign up for another course, no charge. This is, though, with the reservation of price increase on the participation fee in the intervening period.
§ 7.1 You have 20 days right of return. Items must be returned in their original packaging and any protective wrapping must not be broken. Clothes must be returned with its labels intact.
§ 7.2 When returning, you should make sure that the items are safely wrapped. You carry the responsibility for the items/parcel, until we receive them. Keep the postal receipt and perhaps the track & trace-number.
§ 7.3 Items that are to be exchanged to another sizes/variety will be exchanged the same day we receive the items. You are responsible for the returning fee. We pay the distribution fee for your exchanged item.
We return the full amount to your account the same day we recieve the item(s).
Monday to Thursday from 9.00 to 12.00 o’clock and from 13.00 to 15.00 o’clock. Friday from 9.00 to 13.00 o’clock.
§ 7.6 You are liable for any kind of deterioration of the value of the item(s), caused by any other handling than what is necessary to establish the item’s abilities, functions and general outlook. You can, thus, lose the full or partial cost price, if e.g. you have used the item or the value of the item has been deteriorated due to your or any member of your household’s negligence or lack of consideration.
§ 7.7 With regards to the Danish Sale of Goods Act § 18, stk. 2, nr. 3 (https://www.retsinformation.dk/forms/R0710.aspx?id=142961), delivery of item(s) that are produced in accordance with the consumer’s specifications or is marked with any other kind of personal character is not included right of cancellation. The right of cancellation, therefore, does not apply to e.g. purchase of dog tags, for which reason you know that you cannot evoke the right of cancellation.
§8.1 There is a two-year guarantee against manufacturing defects on all products. The guarantee is current 2 years from the date of invoice. DKK only is responsible for defects caused by manufacturing- or material faults. The guarantee only includes faults and defects that are proven and reported within the period of guarantee. The report must happen within a reasonable period of time after the defect has been proven.
§ 8.2 Dansk Kennel Klub exchange and repair defect item(s) to the extent possible, but we reserve the right to settle a complaint by disbursing the cost price of the item(s).
§ 8.3 The fees for the return shipment of this kind will be paid by Dansk Kennel Klub.
§ 8.4 Aside from the guarantee, you do of course withhold your right of complaint with regards to the Danish Sale of Goods Act. You can complain over items up to 24 months after the purchase with regards to the Danish Sale of Goods Act. This means that you can either get a faulty item repaired, exchanged, get your money back or a reduction in price, depending on the given situation. It is though a requirement that the complaint is justified and that the fault has not occurred due to misuse of the item or any other causation of damage.
If you are unhappy with DKK’s handling of a complaint or the like, then you can lodge a complaint at the Danish Competition Authority and Consumer Agency’s center for complaint solutions, Carl Jacobsens Vej 35, DK-2500 Valby. You can complain to the center of complaint solutions via www.forbrug.dk.
The EU Commission’s online portal of complaint can also be used to lodge complaints. This is particularly relevant if you reside in another EU-member country. Complaints can be lodged here: http://ec.europa.eu/odr. In the case of lodging a complaint, please state our e-mail address: info@dkk.dk.
§ 9.1 DKK does not keep personally sensitive information on our own server. All credit card information are entered into a safe environment (SSL) and then shipped on in a crypted form to NETS (previously PBS). When you pay for an order with your credit card, Dansk Kennel gains the right to draw the amount when we ship your order or when you enter through DKK’s Hundeweb.
§ 10.1 DKK is responsible for the information you submit when you make a purchase in DKK’s webshop and on DKK’s Hundeweb. You have the right to gain insight to the information about you by contacting DKK on post@dkk.dk, and you can also update your already submitted information.
§ 10.2 DKK keeps your personal information about a purchase in DKK’s webshop for 5 years. If you are a member of DKK, then your purchases will appear in Hundeweb as long as you are a member (though not in the case of physical items from DKK’s webshop). The information we keep are: name, contact information (e-mail and phone), address, and information on your purchased items.
§ 10.3 We refer to DKK’s politics of personal data in regards to information about membership, entering shows, trials, courses, training, and health requisitions.
§ 10.4 The information are used for delivery of purchases and for the adaptations of DKK’s webshop and Hundeweb. Likewise the collected information are used for sending promotion materials, if you have permitted this.
§ 10.5 Your information (name, mail address and phone number) are though shared with the freight companies: PostNord and DAO.

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