Source: https://www.tuffymountpleasant.com/
Timestamp: 2019-04-26 07:39:19+00:00

Document:
Feb 22, 2019 Dan W.
Honest and timely service.Fixed my daughters car just as promised.
Feb 21, 2019 Kaitlyn K.
I have always been treated with excellent service here. If there is a problem with my car they show me proof and don’t try to get anything extra. A very well trusted place.
Feb 09, 2019 Cheryl S.
I was treated with respect and professionalism. They got me in quickly and fixed my car quickly. My only suggestion would be to make sure that the parking lot is cleaned off from ice to prevent injuries.
Dec 31, 2018 Sam & Alexandera S.
I've never been at the mercy of a auto repair place, because of the fact u hear horror story's and the possibility you could get priced gouged, specially because of r situation (out of towners)!well we woke up at r hotel ready to go back to Holland Mi n there was a red flashing light on the dash board n r car would not go more than about 2/3 mph! My wife n i were absolutely mortified, being out of town feeling stranded (on a Holliday weekend)! Bottom line I call Tuffy Jim he guided me rt to place! Said anitinally it would b a couple hrs, he got me rt in!!!! It was a stuck throttle his mechanic cleaned it out, test drove it and it was good to go!!! We felt there is still good service out there and we definitely got it with Jim and his staff, he did not even charge us for cleaning out the throttle switch, we jus wanted to make sure we got home safe, God love Jim and his entire staff at Tuffy!!!!!!!!
Dec 08, 2018 MARY L.
Jim and the staff are beyond awesome! My daughter at CMU had my Volvo and they went out of their way to make the repair for us. Kept in touch with me throughout the process. Definately recommended 5 stars plus!!!
Nov 19, 2018 Kathy M.
Jim at Tuffy's has on several occasions taken very good care of my college student. We live 7 hours away and my husband and I have been very grateful how he always goes the extra mile with our child. They have always called my husband and goes over everything with him and also very respectfully with our daughter. Jim always goes the extra mile. Tuffys gives student discounts, triple A discounts etc they also always check to see which will benefit her the most.
Nov 08, 2018 Valerie S.
Tuffy is amazing!!! They properly diagnosed a cooling issue I had, where another mechanic shop wouldn't listen to me and assured me it must be a head gasket...(it wasn't a head gasket). Thanks to Tuffy my car is up and running. I will always go back to them to service my vehicle. The manager is really nice and makes it a point to be personally involved with the customers and their vehicle issues. They offer you a ride home and to pick you up if you need to leave your car there. Very nice staff and great workers!! They make you feel like you are a part of the Tuffy family...they go out of their way to help their customers!!
Aug 02, 2018 Dawn G.
Amazing staff and service. Very helpful in making sure you understand what they are doing. I would never again go anywhere else for any service.
Jun 05, 2018 Sherman R.
90+ degree weather and our air conditioner gave out. The manager, Jim, called around and found us the part in record time, and Steve the mechanic installed it - we were more than happy with the service - speedy, professional and efficient. Many thanks.
Jun 05, 2018 Edna .
I've been wanting to give a review on you taking care of our daughters car. Had it towed to you and you took care of it. Thank you for the college discount, every little bit helps.
May 02, 2018 Sue V.
Apr 16, 2018 Angela W.
Mar 24, 2018 Sarsh N.
Jim was amazing! We had an issue with a lug nut and it wouldn't not come off and he fixed it for us so fast when it seemed impossible. He had great customer service!!
Feb 05, 2018 Julia H.
Excellent service. I go to college at Central Michigan University and I know nothing about cars. Everyone here was very nice and they helped me when I had no idea what I was talking about. Being so far from home, it is nice to know that there is somewhere that I can go for when I am having trouble with my car.
Dec 24, 2017 Nadia A.
This place is absolutely amazing! All the workers are so kind & intelligent in their work. They took care of my car, and were able to check it out the same day I brought it in giving me times & estimates all within a couple hours. Great people & a great shop!
Nov 07, 2017 Bev S.
Just wanted to let everyone know what Great Service I got today. Work was done very quickly, and felt the price was more than fair. Real nice people working there too.
Oct 17, 2017 Halee B.
I had a great experience with Tuffy's today. Jim was very helpful and let me know exactly what was wrong with my vehicle and explained everything very thoroughly to me. He even suggested the best option for me financially as I was on a tight budget. I really appreciated that they gave me a free estimate. I am grateful that this service is in Mount Pleasant!!
Oct 07, 2017 carolyn s.
Thank you tuffy staff for making my car repair as painless as possible! I usually dread getting my car repaired but the staff at tuffy got me in quickly, showed me the problem and repaired it with no extra hassle. I love this garage and recommend it to everyone!
Sep 29, 2017 Kalie D.
I would recommend Tuffy to anyone looking to get their car serviced in the MidMichigan area. They give honest friendly service to everyone who walks in the door. Not only do they provide excellent service but they do so in a timely manner with the customer always in mind. Easily 5 stars!
Jul 21, 2017 Bruce M.
Had my truck serviced at Tuffy, Mt. P. at the recommendation of our AAA tow truck driver (He gets his own personal vehicles serviced there) Though the truck was delivered after hours I received a text at 9:00am next day to call for estimate. Since it was already in the shop I asked Jim the manager if he could check a couple of other issues I was experiencing. Repairs involved a new fuel pump, serpentine belt and tensioner pulley. Pretty intense on the wallet but working with Jim, he was so patient, let me “hum and har”, (I have duel fuel tanks on my truck so the fuel pump was optional) Absolutely no pressure to repair but the amazing part was that Jim went ahead and ordered the parts I needed anyway (three possible fuel pumps) so that when I finally decided to go for it, he was ready, providing same day repair !!! The guy‘s brilliant. EXCELLENT Customer Service, even offered to come pick me up when truck was ready. Now that I’m back home (Oxford, MI) because of this experience and the brakes being noisy on my wife’s van, I will definitely look up the Tuffy in my neighborhood.
Jun 15, 2017 Angie D.
I never feel like I'm a bother when I go to Tuffy with a car problem. I went in when they were super busy, thinking it was a bad time, but Jim made sure he got me in and out as fast as possible. It was just a flat tire but it meant a lot knowing they genuinely care and will be there without hesitation when I need it. Thank you again, Tuffy!
May 03, 2017 Sara B.
My vehicle broke down in Mount Pleasant. I had it towed to Tuffy. I have had Broke down around 8am. I immediately had it towed to Tuffy. Ive had Jim work on my previous car so I knew my vehicle would be in good hands. To top off this mess I had two 1 year olds with me. They had my vehicle done by 12 ish. I had enough time to get my kids off the bus at home. & I'm very thankful for helping fix the vehicle.
Apr 30, 2017 Sam P.
Very excellent service from everyone I came in contact with. I was from out of town, and they knew I needed to get home. So jim did a great job at getting everything done in a timely manner, and made me safe again. I appreciate all the work put in to get me back on the road. So thank you tuffy for a job well done!
Apr 25, 2017 Matt B.
Hands down my best experience in a mechanic shop! Fast, friendly service and honest on pricing and timing! Jim and his crew are fantastic!
Apr 02, 2017 Brannon K.
These guys were great!! I was able to bring in my vehicle and get it fixed perfectly on the same day. They were very clear about the issues and the necessary steps they were going to take. The mechanics even stayed late to finish the job.
Mar 13, 2017 Tricia M.
Wow! What a great experience! My jeep refused to shift out of 1st gear, my family and I were on vacation and Tuffy was the closest place for car repair in Mount Pleasant. They helped us as soon as they could, ran the codes on the jeep.....and fixed the problem. Although I am following up with the jeep dealership for the code errors, I was so impressed by their knowledge, professionalism, and reassurance. Thank you Tuffy! We were able to get back on the road and get home safe!
Mar 07, 2017 Megan B.
Extremely nice and charming! They got me in and out very quickly and did a great job. I'm definitely going back!
Mar 06, 2017 Alexis P.
Very friendly, showed me the parts that needed to be replaced helped me out with knowing everything they were changing, had it done within the day, very satisfied with the cost and work done!
Mar 02, 2017 Josh P.
After a misdiagnosis,went back later that day,manager was very understanding and helpful,and had no issue checking the original issue and agreed to fix it..Even agreed to refund the extra cost and only charge for the rework..
Jan 31, 2017 Kalie D.
I have nothing but GREAT things to say about Tuffy Auto Service Center. I have had my vehicle in several times for different repairs and received quick and friendly service each time. If you are looking for knowledgeable, trustworthy, and friendly mechanics in the Mount Pleasant area this is the place for you.
Jan 15, 2017 Madison C.
I don't live in the area and my car broke down while visiting a friend. Though I dropped it off after closing, the manager took my millions of annoying phone calls and made sure to get my car in. They were a little behind but they got my car fixed up and out of there in just enough time to get back home and to work! I truly appreciate how kind you were. Life saver! Can't tell you how much I depend on my car. Thank you so much Jim (manager)!!
Jan 10, 2017 Don j.
This shop is composed of a very reliable and trustworthy staff and does good work. had work done n my Cadillac and have not had problems since, Where as before i was taking it to muffler man and was having to return almost every 3 to 4 months. They may not be the most timely, but the wait is worth the good service.
Jan 09, 2017 Jeremy R.
Today I went in with electrical problems with my truck, no appointment, my truck was pulled in within 20 minutes where they spent about an hour and a half diagnosing. After finding discovering a loose connection was the source of the voltage drop, the wire was fixed and re-fastened. I expected to pay a regular labor cost considering it took some time to diagnose, instead I was incredibly please to hear I owed nothing, they took care of everything. Great, honest people at the Mt.Pleasant Tuffy highly recommended.
Dec 03, 2016 Cassidy R.
Staff is great and friendly and they do great work !
Nov 12, 2016 Angie D.
Another one of my days were made thanks to Tuffy services. My passenger front heat shield was bent and my tire was rubbing against it when I'd turn. They not only fixed the heat shield, but Jim rubbed the paint off my car from a collision I was in with another car and left it looking almost brand new. The service exceeded my expectations, once again. Jim is always so friendly, genuine, and only fixes something if it's broken. I know I'm not getting jaded or taken advantage of when I go there. They really go the extra mile for me. Thank you Tuffy!!
Nov 09, 2016 Alex M.
Service was done well with quality parts. They did a good job of explaining all of the work they did. Also very fast! Good shop.
Nov 06, 2016 Chad N.
Oct 28, 2016 John M.
I enjoyed my experience at this Tuffy Service Center. Everyone was friendly, professional and helpful. They had very competitive prices and have a great staff. The mechanics showed me where the problems were on my vehicle and performed their work well and efficiently. I will definitely have them service my vehicles in the future.
Oct 08, 2016 Emily G.
Service is always quick and friendly! Always working to get you the best deal!
Sep 28, 2016 Kalie D.
I have never had a bad encounter at Tuffy. Not only is the service great but the employees truly care about each customer. I would never take my car anywhere else!
Sep 13, 2016 Barbara H.
Sep 07, 2016 Ken H.
Sep 02, 2016 Eric A.
My daughter brought her car in for a possible head gasket leak(Detroit area Honda dealer said it had possible oil in antifreeze reservoir after oil change), but Jim inspected it and said he couldn't find anything wrong other than the oil in the reservoir, everything else checked out and he wasn't sure how the oil got in there. They cleaned it out and told her to come back in a couple of weeks and he'd check it again. He did this at no cost and in a timely manner, we will definitely go back for future work.
Jul 12, 2016 Alexis G.
Tuffy always provides excellent service whenever I go in, there's no one else I would trust with my vehicle. Thank you for all that you do Tuffy!
Jul 11, 2016 Pat O.
Thank you thank you thank you! While driving north from the Detroit area to northern Michigan, my temperature gauge suddenly short up and the idiot light came on for over heating engine. I pulled off the highway and found the Tuffy store just in time. I went inside, was greeted in a friendly and prompt manner. I explained my problem and was given a reassuring response. Once my car was taken in and looked at, the problem was solved easily and with a friendly smile. I was back on the road within two hours of the onset of my emergency. This store is well run with friendly and professional staff. Thank you for such wonderful help!
Jun 30, 2016 Bill O.
I am so thrilled to have Tuffy - and Jim the owner/manager - in my hometown! The service is always fast, they keep me informed, they are very fair with pricing, and are great communicators about my vehicle - taking time to explain the how and why! I'm really glad they are here and enjoy taking my cars to Jim at Tuffy!! Rock on!
May 02, 2016 Brittany P.
These guys are amazing. Our car broke down and they were kind enough to stay open tell our car was fixed. Thanks to them we made it back home after a long day. I would recommend them to anyone, these are hard working and good people you want working on your vehicle and for a good price!
Mar 25, 2016 racheal h.
Mar 21, 2016 Tara J.
Mar 03, 2016 Tammy V.
Very friendly, the staff is helpful and knowledgable. I will continue to bring my car here for all my car maintenance. Jim is a great manager. He really cares about his customers.
Mar 02, 2016 Alexis G.
Feb 15, 2016 Morgan S.
I've been in here multiple times with my car and they always tell me what is wrong with the car, SHOW me what's wrong with the car, and are able to get it fixed within a reasonable amount of time. The people are incredibly friendly too! RECOMMENDED FOR EVERYONE!
Feb 10, 2016 Mark T.
My daughter who attends CMU had vehicle issues and I was debating having AAA tow her vehicle back home, but was more than happy to find the Mt. Pleasant Tuffy shop. The work was done accurately, on-time and within the quoted budget. She even received a CMU discount for using their shop. Nice to know a reliable shop like this is available for vehicle repairs and maintenance. Thank you Jim and staff for helping us out.
Feb 10, 2016 Jessica L.
I took my 2002 Chevy trailblazer in today after buying new tires and being informed that my tie rods were in bad shape. They inspected it quickly and gave me an estimate and let me know everything that was wrong with my car which was definitely more than just tie rods also showing me. They did a fantastic job fixing my trailblazer and the staff was extremely nice and made me feel comfortable with my 4mo daughter there while I waited. I would definitely go back for future repairs!
Feb 08, 2016 Alex J.
Feb 05, 2016 George Grossman G.
Manager Jim and crew did expert work on my turning light and muffler and I will continue use Tuffy's to maintain my automobile.
Feb 02, 2016 Ted G.
My car broke down on Saturday. The repaired my car and on the same day and enabled me to return home without having to rent a car. They went way over what a person could expect. They are the best and friendliest repair facility I have ever been to in my entire life. they do great work at a resonable price!!!
Jan 30, 2016 Cari .
The service I received was exceptional! They went above and beyond. Great job guys!!!
Jan 24, 2016 Beth A.
Excellent, Friendly Service! My daughter attends college in Michigan and I'm 300+ miles away. I am relieved to have found a reliable, efficient, reasonable and friendly repair shop she can take her car to. Jim was excellent to work with and explained the repairs and made us feel comfortable with the work that was needed. Thank you for a great experience!
Jan 15, 2016 Lauren H.
Great service! Very kind and willing to go the extra mile to help. I was in a rush and they got me right in and out so that I could be on my way.
Jan 14, 2016 mike B.
had good rating on google so had my son in college take his car in. they did an excellent job with working with him and keeping costs down. very impressed... first 5 star from a mechanic shop!
Jan 14, 2016 Jordan D.
Dec 02, 2015 Casey R.
Everyone was so nice and helpful! And they have really awesome coupon offers online. Definitely recommend!
Dec 02, 2015 Nathaniel V.
Great service, excellent staff. They have helped me through repairs for two cars and I would not go anywhere else. Manager Jim always goes the extra mile to make it right.
Nov 27, 2015 Robert H.
We stopped in to have our tailpipe replaced on our truck. The Tuff Team got us in immediately. They replaced our tailpipe and muffler, and got us right back on the road. Everyone was so pleasant and kind, they made us feel like family. We highly recommend the Mt Pleasant Tuffy Team, and will definitely return for any needed maintenance. They are awesome!!!
Nov 21, 2015 Samantha L.
AMAZING SERVICE! Was having issues with my oil and temperature gauge throughout the day today on my 2002 Subaru and eventually had to pull off on the highway multiple times. Called Tuffy's in a bit of a panic and they said they could see me right away. Slowly, but surely, I arrived and they took my car in within fifteen minutes, even during a bit of a rush. Ran through lots of diagnostics, cleanings, etc. and fixed not only my gauge, but also my heat! Waited for about three hours in total, but was more than happy to have someone to inspect my vehicle and be able to make the 1hour+ drive back home safely! They gave me lots of great recommendations as well to take back to my personal mechanic for an upcoming scheduled appointment, and all free of charge! For a broke college student, who was far away from home, and with very little car knowledge, this meant the world to me! I highly recommend this very professional and welcoming company and would gladly do business with them again in the future.
Nov 18, 2015 Samantha D.
I am looking at purchasing a used vehicle and brought this vehicle to Tuffy to have them look it over and ensure everything was in good condition. Not only did they take the time to do a well rounded check, they explained the issues that they found to me and showed me the problems as well as helping me decide what was most important to get fixed before purchasing the vehicle. All this and it was free! Plus they have free wifi!! They did an amazing job and had great customer service. This was my first time coming to this Tuffy but I will be returning!
Nov 12, 2015 Megan N.
They were fantastic, so helpful. They explained everything about my parts that weren't working, So i knew excatly what was wrong with my truck. It was fast and cheap plus they give student discounts.
Oct 30, 2015 Audrey L.
Amazing customer service. They helped me as much as they possibly could with my credit, so I could get my car fixed and be able to afford it. I wouldn't take my car anywhere else.
Oct 13, 2015 Dana M.
I went here to get an oil change, tire rotation, and have them fix my headlight. Oil change and rotation were very quick. Came back the next day to get my headlight fixed because I had to wait for the parts to be ordered. I ended up waiting a while because the guy delivering the parts was brand new - although that was not their fault. The whole time I was there and waiting the staff was very accommodating and pleasant. Once the headlight arrived they finished it in no time. They have great customer service and do a quick job. I felt very welcome and appreciated the entire time. I will definitely be coming back here.
Sep 30, 2015 lisa k.
Sep 03, 2015 Donald T.
Sep 03, 2015 Ali v.
I brought my car into Tuffy about 2 weeks ago and had great service! Everyone was very helpful and extremely nice. Josh is the gentleman who changed my oil, he did it in a timely manner and was very attentive. I will continue to go back to Tuffy and will recommened to all my friends.
Aug 10, 2015 Lauren C.
Took my Mini Cooper in because I was experiencing issues with my air conditioning. Jim Stearns, the manager assisted me. Incredibly nice guy and would do business again with Tuffy! I usually have to drive to Grand Rapids for Mini service, however, they were great assistance to me. My air conditioning was overcharged, so he let the pressure out, and he didn't even charge me. Great service!
Aug 09, 2015 Justin N.
Jim the manager got me right in for a new muffler at a great price. Had me back on the road in just over an hour. Will definitely be going back. Great customer service.
Jul 28, 2015 Richard P.
I had a stalling issue with my car for at least a couple of years . I had it to another shop here in town and after a few hundred dollars and a week and a half stay there it still was not fixed. I figured it was something I was going to have to deal with. However I don't have too. Tuffy took care of it. Runs great and now I can pull up to a stop light and not have it stall out on me. Jim is great. For those of us that have no clue on cars (where does the gas go LOL) he explains things and helps make a decision on the best route to take.
Jul 06, 2015 Ms. J.
I was pleased to find the staff at Tuffy to be kind-hearted, honest, and hard-working. James took the time to listen to my concerns and questions, and he and Howard walked me through every step of the repairs. They promptly fixed my car's ball joint and, thankfully, noticed and replaced some leaky brake lines. I was much appreciative of their genuine concern for me and for staying late in order to help me. It is my pleasure to recommend them highly.
Jun 29, 2015 Heather S.
Really nice people working over there.
Jun 28, 2015 gina m.
I stopped there on sat morn to see if they could fix my bumper after i had hit something on the way to work.. i had gone to another shop first but they just sent me on a run around. But the manager at tuffy was awesome he was able to fix my car with no problem and i didnt have to wait long. I would definitely recommend them to everyone.
Jun 26, 2015 Susan S.
I was having problems with my Hyundai Azera's brake lights coming on when the brakes were not applied. The guys at Tuffy were wonderful! They got me in right away, accurately diagnosed the problem, and fix it quickly. In spite of having a foreign car, they were able to obtain the brake light switch and fix it right away. The price was also cheaper than I would have paid at a dealership. I was very impressed with the mechanic and manager. I will return there again and recommend them to my friends.
Jun 11, 2015 Claire R.
I have used Tuffy auto twice now since moving to Mt. Pleasant eight months ago and both times found myself paying less than I expected and consistently received courteous and informative service. I would recommend them to anyone in need of any car repairs or upkeep!
Jun 06, 2015 Kalynn F.
I had my ford freestyle into the shop about 2 months ago. Had huge trouble with it stalling. I had had it into 2 ford dealerships and no body could figure out why my car was stalling. I took it into tuffy and the staff there are so amazing. Jim found the problem with in a timely manner and got it fixed for me. I haven't had any trouble with it since then and finaly feel safe driving my kids around. I cannot thank you enough! I highly recommend Tuffys in Mt. Pleasant.
May 20, 2015 Jamarion L.
Stopped in here just to get a tire patched. i got served quick and even though they had a few customers already. Everyone was friendly from the front desk lady to the mechanics. AND THEY HAVE FREE WIFI.!!
May 07, 2015 Elijah G.
Thankx Jim and Steve at Tuffy in Mt pleasant for your wonderful customer service and help, I feel you two have really went out of your way to help me and I appreciate it very much I would recommend you two to all the people I know!! Thankx so much!!!
May 07, 2015 Tara W.
Thank you for all your wonderful customer service and help you guys are great and I always recommend you to everyone!
Apr 27, 2015 Karen P.
My husband and I have taken our vehicles to Tuffy of Mt. Pleasant for several years. The service is really remarkable. Dan has a talented crew of professionals who KNOW what they're doing and treat us fairly. Many times through the years they have helped us with vehicle "emergencies"...without an appointment...no matter how busy they were. They've even done work and not charged us. You can't ask for much more than that! They truly have a "small town" mentality where they know and respect their customers. And that's why we keep going back. Thank you Dan and crew!!!
Apr 25, 2015 Brian R.
Had our vehicle in multiple times (lemon). Have had extensive work done to it by Howard, no matter how small or big the issue may be they take the time to find the problem and get it fixed promptly and correctly. I would recommend them highly.
Apr 22, 2015 Josh M.
Received great customer service at the Mt Pleasant Tuffy! Employees were friendly and helped fix my problem quickly and affordably.
Apr 13, 2015 Sara V.
I went in for a quick fix on my car. They got me right in and gave me a phenomenal price. The customer service was great and were very friendly. I recommend coming here if you need anything done on your vehicle!
Apr 13, 2015 Jenifer C.
I recently took my car into Tuffy's and the service was fantastic. The staff is super friendly and had great communication. This is the best place to get your vehicle worked on in Mt. Pleasant for sure!
Apr 11, 2015 Erica F.
Went to Tuffy in Mount Pleasant today to see what was wrong with my windshield wipers...The staff was super friendly and fixed my wipers for free (they just needed to be tightened). I would recommend this place to anyone!
Apr 07, 2015 Christine m.
Excellent service, went in for front end alignment on Easter weekend, found extra problems instead of having us reschedule Jim had them work a hour past closing to make sure everything was working , they were awesome.
Apr 03, 2015 Kalynn F.
Jim and Steve were the two gentlemen that took care of me. They got me in on short notice due to being broke down. They diagnosed the problem very quickly and I was shown and explained to about what was going wrong. Once I gave them the go ahead to fix it was done quite fast and they made sure everything was running properly with a test drive afterward. These two were very kind and knew exactly what they were doing. I would definitely recommend them to a friend and I will be coming back.
Mar 31, 2015 William H.
I was in the store for 1 minute and received quick service. Within 20 minutes the problem was diagnosed and I was shown what needed repair. Two estimates were given me to allow me the choice concerning a serpentine belt...I chose the higher estimate. The automobile was fixed within two hours. The mechanics were friendly, the cashier very personable and the overall experience five star! I'll return to this store the next time I have a need.
Mar 15, 2015 Tracy B.
I was out of town last week, in Mt. Pleasant visiting family; I was completely unprepared for any vehicle malfunctions. My son drove my truck to the store and upon returning home, pulled up to the house with the front brakes locking up and just smoking! I spent all of Friday talking to an out of town mechanic friend, taking front tires off and unlocking my brakes over and over again; but I had no luck figuring out what the issue was. By Saturday morning, I was at my wit's end, calling various repair shops in Mt. Pleasant, in a panic about having to get my truck fixed before returning home in the U.P. on Sunday. By taking my vehicle to Tuffy's, I was blessed with service that Jim provided for me. He is an absolute angel and discovered that my brake reservoir had been over-filled and this was causing the brakes to lock up. I had anticipated a master cylinder being the cause and was prepared to pay a few hundred dollars that day for my unexpected dilemma. My whole weekend would have been ruined. Thanks to Jim, I didn't have any expenses for this issue and am so grateful that he was there to help me out. His honesty in telling me that anyone else would probably have charged me for a huge repair, been misleading and deceitful, was very impressive. If Jim is an example of the honest, upstanding employees hired by Tuffy's, I would like to actually see some of these service centers in the Upper Peninsula in the near future. Thanks again for easing my mind and giving me a stress-free end to an unexpected situation.
Mar 12, 2015 John F.
Feb 28, 2015 Maginta S.
Tuffy employees always do a great job with my vehicles, and I would recommend anyone to get their cars serviced there. They are reliable, fast, and have affordable prices!
Jan 24, 2015 matthew t.
Jan 24, 2015 Dave R.
Nov 23, 2014 Stacie Z.
The guys did a great job getting a lot of unscheduled work done to my vehicle. I appreciated that they took the time to show and explain to me the unexpected problems they found. The manager make sure that I understood exactly what the costs would be and he was fair in negotiating the best price possible. I would go back to Tuffy in the future.
Oct 27, 2014 Alfian A.
What's it take to become a sublime exepundor of prose like yourself?
Oct 23, 2014 Morgan and Linda F.
If you have any car trouble anywhere within 50 miles of this Tuffy Auto Care in Mt. Pleasant? make this your first choice for repair. My daughter's car broke down making weird and loud noises and she was afraid to drive it. She is a CMU Freshman and does not know the area. I found this Tuffy on line and read the reviews! Dan the owner made my daughter completely at ease after we managed to drive the car to this location 10 mins from CMU. The mechanic and manager imdo believe was Jim said do not worry we will look at the car go and get breakfast and we will call you. They called about an hour later and had the car up on the hoist. Jim showed us both all the issues with the car that we could clearly see. He called my husband and he said go ahead repair it, my daughter needs her car. The cost was broken down for me, they reduced the cost again by $200 and only showed me exactly what needed to be done honestly and extremely fairly. Dan offered Morgan his car having just met her? to drive but CMU rules of parking passes prohibited that even though she could have gotten a temporary one. Stacey on the front desk was wonderful. This was probably one of the best experiences i have had at an auto repair facility. This family run Tuffy will be my daughter's go to place from now on for all car maintenance and oil changes, tires, etc. Dan told they will always take care of her car needs and she was to call him immediately if she had problems with the car. They guarantee their work? 5 stars on customer service, completeing and ordering parts extrememly quickly and efficiently and 6 stars on upright honest and truthful people when this young lady thought she would have to junk her 2000 Mercury vehicle. Thank you, thank you, thank you. I would drive to two,hours from home if that were a realistic otion to take care of my vehicle that is how mich i recommend this wonderful Tuffy Auto in Mt. Pleasant!
May 18, 2014 Charles D.
Had a flat tire and the spare would not release due to michigan rust. The shop personnel stayed late to assist with removal of spare and then even took me to a competitor tire store to obtain a new tire that matched my vehicle when it was determined my spare was not compatible with the other tires. Above and beyond service and would definitely utilize this shop again.
Jan 28, 2014 Claire C.
Dec 30, 2013 Rhonda B.
Our truck broke down on our way north. People at Tuffy were very helpful and friendly, They fixed the problem very quickly and charged a very reasonable price. We highly recommend them.
Aug 05, 2013 Betty W.
Very friendly service. Always give good service that is at a good price.
Jul 27, 2013 Toni M.
Jul 27, 2013 Ashley S.
Excellent customer service when I came in. Got me in right away and was very impressed. Job well done!
Jul 23, 2013 John k.
Good experience. Service was very good AND STaff very friendly.
Jul 22, 2013 s l.
Jul 22, 2013 Sylvia P.
I visit Mt. Pleasant every summer to visit my family. Occasionally I need car service or an oil change. Tuffy has always been great---excellent service and work! I highly recommend Tuffy!
Jul 19, 2013 Andrew N.
I'm a student at CMU and was recommended by a friend to go to tuffy. They have great service and were very friendly. I highly recommend them!
Jul 18, 2013 Linda V.
I have lived in MP all my life, I went to Tuffy for the first time, and all I can say is why have I not gone there before? They have great customer service and friendly honest employees. The waiting area is comfortable and clean. I will be back.
Jul 17, 2013 kim a.
great service, fast and friendly service.
Jul 05, 2013 George k.
Stopped in for an oil change and tire rotation on my Jaguar. I received excellent and prompt service.
Jul 03, 2013 Tom Z.
Tuffy was very helpful when my ball joint broke . I was out of town and they got me right in . I was on the road the very next day.
Jul 02, 2013 Gene A.
Pleasant staff. Well organized. Up to date on all the equipment and knowledge. Easy to get into and get out. Well located within the city. I will be coming back with my motor home next spring or for any other service I may need.
Jun 27, 2013 Erin B.
Jun 27, 2013 Daniel S.
Tuffy Mount Pleasant always gives me excellent service. I have been using them for years. They are always courteous and fast.
Jun 27, 2013 Samantha N.
I always bring my car to Tuffy for oil changes. They are great with letting me know any issues that arise with my vehicle. Very friendly staff!
Jun 27, 2013 Jayson P.
Took my car in yesterday for a free inspection and they found out my ball joints were bad and they came and got me and showed what needed to be done and since I couldn't afford to pay for it they walked me through there GE money card which is a 6 month non interest payment plan. went and dropped my car off this morning and just picked it up. The mechanics are all really nice and helpful and I would recommend Tuffy to anyone needing car repairs. I will be coming here whenever I need help with my car.
Jun 27, 2013 Wayne P.
So pleased with the helpful and thorough service here. Really sets my mind at ease when I need something done to my car. Thanks Dan and staff!
Jun 27, 2013 Kristal Y.
My husband and I only take our vehicles to Tuffy. They are honestly the best place in town! I would highly recommend them to any of my family or friends. They are extremely helpful and 100% on customer service. Very clean facility, and honest people. If you are not familiar with Mount Pleasant take my word you would not be disappointed at all. They also have the best rates too!
Jun 27, 2013 Rick R.
Rick R. review. Quality Excellent I have taken my personal car, as well as that of my elderly mother, here for years! They have always been honest, dependable and more than helpful! As a professional in the customer service industry, I appreciate honesty and service, and Tuffy of Mt. Pleasant will take car of your (or your mother's) car, and you will leave feeling comfortable that you were treated right!
Jun 27, 2013 Greg M.
Jun 19, 2013 Dylan W.
Very good service. Clean facility.
Jun 06, 2013 Customer .
Gave me a good deal on parts needed right away. They have never tried to just get me to fix things to scam money out of me when they weren't needed, and warned me if something looked like it needed to be done ahead of time. Would recommend to anyone who needed a good car repair.
May 31, 2013 Kalie D.
I am a CMU student and I come to Tuffy Auto Service Center for all of my oil changes. The staff is very friendly and the service is quick and helpful. I highly recommend this business for all your car care needs!
May 29, 2013 Greg M.
I wouldn't take my cars anywhere else. This shop offers honest estimates, good work, speedy service, and always goes the extra mile. These are good people to work with and can be trusted completely.
Feb 09, 2013 Betsey M.
Nov 07, 2012 Josh H.
The service at Tuffy was nothing short of outstanding! The brakes on my car were completely shot and required a total makeover (rotors, calipers, pads) along with some other issues. I took my car in just before closing one evening, and they had the job finished by the next afternoon. Not only were they timely, but they took the time to show and explain the issues as well as describe possible courses of action. I won't complain about the student discount on in-stock parts either! The employees of Tuffy seem to truly value their customers and go that extra mile to satisfy their needs. They're definitely my new favorite auto service center!
May 31, 2012 dave c.
Dan ‎ - Apr 15, 2012 Just ran into a problem with my fan on my car. I talked with Dan and the service i received was unmatched by anyone. The staff there is great and I will return here every time in the future that I have car problems. He even waived the $40 diagnostic fee. Excellent service.
Melissa ‎ - Apr 13, 2012 This is the third time I've gone to Tuffy to have repairs on my car. Each time they have been very friendly and understanding with the fact that I don't know much about cars and have been extremely helpful. Their customer service is great and so is the service at Tuffy. I would definitely go back again if I have future car problems.
Kristie ‎ - Apr 1, 2012 I have been a customer with Tuffy since I started working in Mt. Pleasant over 2 years ago. I am well pleased with the entire staff. I know that they are honest and take the time to let me know what needs to be repaired and the cost. I have never felt pressured to make a decision. I would recommend them to anyone for vehicle repair work and I have already done so. Thanks, Kristie C.
Mar 20, 2012 Ron B.
Mar 20, 2012 Amanda .
Mar 20, 2012 David .
David ‎ - Mar 15, 2012 THE ONLY PLACE I WILL GO WITH IN 100 MILES! The guys and gals are amazing. I went in for new brakes and left getting my brakes and back shocks re-done. My total bill was $830.00 and I was happy to pay it. The owner gave me $240 off of labor and he is the nicest auto mechanic I have ever meet. They allowed me to look at my car and showed me everything that was wrong and more importantly they explained why it need to be fixed. From now on I am only going to Tuffy for any auto re-pairs or even for a simple oil change. And to top it all off they even paid for me to get a ride home on a bus. They are the BEST!
Feb 28, 2012 Josh A.
These guys know their stuff and do it quickly. Why would you go anywhere else?
Jan 31, 2012 Shelly G.
Shelly g. ‎ - Jan 18, 2012 Haven't ever trusted my car w/anyone else, & have never been treated so well!
Jan 31, 2012 Joe H.
Joe H-College Student ‎ - Sep 1, 2011 If you are looking for superior quality at an affordable price tuffy mt p is the way to go. Dan and Dale are always upbeat, friendly and ready to go above and beyond the call to get your car in tip top shape. I wouldn't even THINK about going anywhere else. Thanks to these guys for always doing everything in their power to make sure my car is running smoothly and never fail to have me laughing no matter what the circumstances. You guys are the best!!
Jan 31, 2012 Cathy B.
Aug 8, 2010 Being a Woman with Car Troubles It is very annoying the way I am treated when contacting an auto repair facility. I am spoken down to and treated as if I am stupid and know nothing about my car. My father owned a car dealership with gas station when I was growing up so I lived in the garage during summers and after school. I learned all kinds of things and actually was paid for working on cars during my high school years. Simple things like oil changes, rust proofing and helping the guys on the real jobs all the time asking questions and learning. So I know when I am getting a BS job or if I am being treated as a customer with respect. I started bringing my car to the Mt. Pleasant Tuffy only because a neighbor worked there at the time but continued to bring it there because of the service received at a fair price. A price well below what the dealerships charge. It was about 1996 or 1997 the first time the guys worked on my car and I have since moved to Indiana but I still count on the Mt. Pleasant guys for most of the repairs. In August of 2010 I was driving from Ft. Wayne to Mt. Pleasant when my car started acting up about 20 miles from home. I called Dan and asked if it would be okay to continue or should I return home and get my other car. After some Q&A and suggestions we continue north. Dan even played Operator supplying the phone number for a car rental place. We made it and the car was repaired on time for us to return home. These guys go out of there way to help and fix my car the first time, with no hassle. There are times that I can't get to Mt. Pleasant for my car repairs and I am always disappointed those time. If only they would move the business to Ft Wayne. Thanks for over a decade of outstanding service!
Jan 31, 2012 Elton P.
Elton P. ‎ - Jan 3, 2011 EXCELLENT PLACE TO DO BUSINESS. Dan, Kim and the guys will bend over backwards to help a person out. They explain everything they do and why it needs to be done. THIS IS THE PLACE TO GO!! Thanks for the excellent service!!
Jan 31, 2012 Carrie M.
cbasscmu ‎ - Mar 28, 2011 This is by far the best place we have taken our cars to. They have done numerous things free of charge for us and have awesome customer service. If you need to take your car somewhere this is the place to go.
Jan 31, 2012 Georgia J.
Jan 31, 2012 Bob P.
Bob ‎ - Apr 11, 2011 I've been taking cars there for over 15 years. Always treated well and never had a complaint. I recommend to everyone and will return when needed.
Jan 31, 2012 Don S.
stoney ‎ - Apr 12, 2011 I have been coming to this establishment for 20 years for all my automotive engine and brakes and tires and exhaust needs. The service is excellent and you cannot beat the prices. I recommend Tuffy to all my friends and to anyone that asks about a good place to have their vehicles serviced. everyone there is so friendly and will do anything to help you with your automotive problems. I have tried other places in Mt. Pleasant but none of them compare to Tuffy.
Jan 31, 2012 Dennis H.
Dennis ‎ - May 16, 2011 They are honest and reliable.
Jan 31, 2012 Shannon M.
Shannon ‎ - Jun 23, 2011 Great service, fast and friendly staff.
Jan 31, 2012 Ben A.
Ben ‎ - Aug 19, 2011 They are always very quick and reliable to do anything that needs to be done on your vehicle.
Jan 31, 2012 Nicholas M.
Morgan ‎ - Dec 8, 2011 I have to say that it is refreshing to go to a shop and be told the absolute truth, and not to have to worry about my car. I always did my own work, but I have become disabled, and can't fix the hard stuff anymore. I am thrilled with their work as always, and will tell everyone I know.
Jan 31, 2012 MysticAmor A.
MysticAmor ‎ - Dec 20, 2011 The customer service is great. I went in to get a winter inspection and the mechanic showed me everything that needed to be fix/replaced instead of just telling me. I am satisfied with the service they provided.
Jan 31, 2012 Dan S.
Daniel ‎ - Dec 29, 2011 I have taken my State Vehicle there for service for several year. Customer service is great. They take care of all the paper work. They even installed a wireless internet connection so I can work while I am waiting. Staff are always friendly. Service is fast, and the work is excellent. I get my service done there whenever I can.
Jan 31, 2012 Melanie M.
Melanie ‎ - Jan 25, 2012 Finding a car repair shop you can trust is difficult to do and very important. I take my car to Tuffy because I trust Dan and his staff. They have never sold me anything I didn't need and their service is quick and they are all polite. You can count on them.
Jan 31, 2012 Kelsey A.
Tuffy Auto Mount Pleasant, Your Complete Auto Repair Specialist!
Tuffy Mount Pleasant has established itself as a pillar within the Mount Pleasant, MI, community thanks to our unrelenting passion for auto repair done right. Our hard-working team of certified technicians is the best in the business, and nothing pleases them more than seeing yet another satisfied customer walk through the door.
No matter the problem, Tuffy Mt Pleasant is the answer! We provide our customers with an abundance of automotive services that includes brake repair, auto repair, exhaust, transmission, radiator, suspension, electrical, engine, fuel system and more! For a more extensive inventory of our services please click the service list tab located in the main menu above.
Tuffy Mount Pleasant is also well known for being the Mount Pleasant community's number one certified tire dealer. Whether you are shopping for new tires or simply need a flat repaired, Tuffy is your destination! Our customers can choose from an extensive selection of new and used tires, and no one beats our technicians when it comes to tire repair services.
Our goal is to be the best auto repair service center and tire dealer in the Mount Pleasant area.

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