Source: https://www.stern-chur.ch/fr/regles-de-confidentialite/
Timestamp: 2019-04-26 10:38:43+00:00

Document:
Hotel Stern Chur AG, Reichsgasse 11, 7000 Chur is the operator of the website www.stern-chur.ch and thus responsible for the collection, processing and use of your personal data and the Compatibility of data processing with the applicable data protection law.
Your trust is important to us, that's why we take the topic of data protection seriously and pay attention to appropriate security. Of course, we observe the legal provisions of the Federal Data Protection Act (DSG), the Federal Data Protection Act (VDSG), the Telecommunications Act (FMG) and other applicable data protection provisions under Swiss or EU law, in particular the General Data Protection Regulation (DSGVO).
- the transmission protocol used (e.g., HTTP / 1.1) and if applicable, your username from a registration / authentication.
The collection and processing of this data is for the purpose of enabling the use of our website (connection establishment), to ensure the long-term security and stability of the system and to optimize our website and for internal statistical purposes. This is our legitimate interest in the processing of data within the meaning of Art. 6 para. 1 lit. f DSGVO.
The IP address will also be evaluated together with the other data in case of attacks on the network infrastructure or other unauthorized or improper use of the website for the purposes of intelligence and defense and, where appropriate, used in criminal proceedings for identification and civil and criminal proceedings against the users concerned. This is our legitimate interest in the processing of data within the meaning of Art. 6 para. 1 lit. f DSGVO.
We use this data as well as a voluntarily given telephone number only to be able to answer your contact request in the best possible and personalized way. The processing of this data is therefore within the meaning of Art. 6 para. 1 lit. b DSGVO is required for the implementation of precontractual measures or is in our legitimate interest in accordance with Art. 6 para. 1 lit. f DSGVO.
We will only use this information and other information voluntarily provided by you (eg expected time of arrival, motor vehicle license plate, preferences, remarks) to process the contract, unless otherwise stated in this privacy statement or you have not specifically consented thereto. We will process the data by name in order to record your booking as requested, to provide the booked services, to contact you in case of any uncertainties or problems and to ensure the correct payment.
The legal basis for data processing for this purpose lies in the fulfillment of a contract pursuant to Art. 6 para. 1 lit. b DSGVO.
Cookies help in many ways to make your visit to our website easier, enjoyable and meaningful. Cookies are information files that your web browser automatically saves to your computer's hard drive when you visit our website.
The information is used to evaluate the use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage for the purposes of market research and tailoring of this website. This information may also be transferred to third parties if required by law or if third parties process this data in the order.
Provider of Google Analytics is Google Inc., a company of the holding company Alphabet Inc, based in the US. Before the data is transmitted to the provider, the IP address will be truncated by activating IP anonymisation ("anonymizeIP") on this website within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The anonymized IP address provided by Google Analytics within the scope of Google Analytics will not be merged with other data provided by Google. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. In these cases, we provide contractual warranties to ensure that Google Inc. maintains a reasonable level of data protection. According to Google Inc., under no circumstances will the IP address be associated with other data related to the user.
If you receive additional services during your stay (for example, make use of the mini-bar or the pay-TV service), the object of service as well as the time of receipt of the service will be recorded by us for billing purposes. The processing of this data is within the meaning of Art. 6 para. 1 lit. b DSGVO required for the execution of the contract with us.
Finally, we may be notified by the platform operators about disputes related to a booking. In doing so, we may also receive data on the booking process, which may include a copy of the booking confirmation as proof of the actual posting. We process this data in order to safeguard and enforce our claims. This is our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
We store the data specified in paragraphs 2-5 and 8-10 in a central electronic data processing system. The data relating to you are systematically recorded and linked to the processing of your bookings and the processing of the contractual services. For this we use a software of the company protel hotelsoftware GMbH, Europaplatz 8, 44269 Dortmund, Germany (reference via Rebag Data AG, Einsiedlerstrasse 533, 8810 Horgen, Switzerland). The processing of this data as part of the software is based on our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO on customer-friendly and efficient customer data management.
We only store personal information for as long as is necessary to use the above tracking services as well as any further processing within the scope of our legitimate interest. Contract data is kept longer by us, as this is required by statutory storage requirements. Retention requirements, which oblige us to keep data, result from rules on the right to report, over the accounting and from the tax law. According to these regulations, business communication, closed contracts and accounting documents must be kept for up to 10 years. As far as we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting purposes and for tax purposes.
We only pass on your personal data if you have expressly consented to a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce claims arising from the contractual relationship. In addition, we pass your data on to third parties, as far as this in the context of the use of the website and the contract (including outside the website), especially the processing of your bookings is required.
A service provider, to which the personal data collected via the website is passed on or has access to it, is our web host ennit interactive, Projensdorfer Str. 324, .24106 Kiel. The website is hosted on servers in Germany. The transfer of data is for the purpose of providing and maintaining the functionality of our website. This is our legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
Please also note regarding the data transfer to third parties and the notes in no. 7-8 and 10-11.
You can reach us for the aforementioned purposes via the e-mail address info@stern-chur.ch. We may, at our sole discretion, require proof of identity to process your requests.
For the sake of completeness, we would like to point out to users domiciled or domiciled in Switzerland that there are surveillance measures in the US by US authorities, which generally require the storage of all personal data of all persons whose data were transferred from Switzerland to the USA. allows. This is done without any differentiation, limitation or exception on the basis of the objective pursued and without an objective criterion that would limit the US authorities' access to the data and its subsequent use to very specific, strictly limited purposes, which is consistent with both the To justify access to these data as well as to interfere with their use. Furthermore, we would like to point out that in the USA there are no legal remedies available for the persons concerned from Switzerland which allow them to obtain access to the data concerning them and to obtain their rectification or deletion, or no effective judicial protection against general legal protection Access rights of US authorities. We explicitly inform the person concerned about this legal and factual situation in order to make a correspondingly informed decision to consent to the use of his data.

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