Source: https://emiliafood.love/pages/terms-condition
Timestamp: 2019-04-19 08:20:28+00:00

Document:
EMILIA FOOD LOVE di PERRI ROSSELLA with registered office in via Camillo Prampolini, 51 42020 QUATTRO CASTELLA, RE - Tel. 0522 1607119, Fax 0522 1601388 VAT NUMBER: IT02716660358 Registered with the Reggio Emilia Business Registry with R.E.A. [EAI] no. RE307078 VAT No. 02716660358, is an exclusive licensee of the websites www.emiliafood.love, www.emiliafoodlove.com, www.emiliafoodlove.co.uk, www.emiliafoodlove.eu, www.emiliafoodlove.co, www.emiliafoodlove.it, hereinafter referred to as "Online Shop" or "EMILIA FOOD LOVE".
The terms and expressions listed hereunder shall have the meanings given below, it being understood that the terms in the singular are also considered defined in the plural, and vice-versa.
Customer: is any person (natural or legal person) purchasing one or more Products from the Online Shop who accepts the terms and conditions.
Parties: are EMILIA FOOD LOVE and Customers jointly.
Online Shop: is the virtual shop, managed by EMILIA FOOD LOVE and accessible via the website’s URL through which the Products are purchased.
Contracts: is any contract entered into, pursuant to article 6, between EMILIA FOOD LOVE and the Customers through the Online Shop.
Order: is the contract proposal sent by the Customers when purchasing any Products, under the General terms and following the procedure set forth in Articles 5 and 6.
Order Receipt: is the email message acknowledging that EMILIA FOOD LOVE has received the Customer’s Order.
Order Confirmation: is the email message with which EMILIA FOOD LOVE informs the Customer that the Order has been accepted.
Price: is the price of the Products in the Online Shop.
Profile: is the area of the Online Shop where the Customers can, after authentication: (i) check and edit their personal data and addresses where the products, specified on the Orders, are to be shipped and delivered to; (ii) view previous Orders; (iii) access any other specific function relevant to their activity in the Online Shop.
Consumer: according to the definition in Article 3, Italian Legislative Decree No. 206/2005, is a natural person acting for purposes outside his trade, business, craft or profession.
Products: are the products offered in the Online Shop.
2.2 The General Terms and Conditions govern all Contracts entered into between the parties and constitute an integral part thereof.
3.1 Customer registration is a procedure for making an order. Upon registration, the Customer data are saved and at each LOGIN the system shall recognise and remember the data (only personal data and addresses) without there being the need to enter them each time.
3.2 The Consumer Customer who registers shall be asked to provide personal data (first name, surname, address, any shipping address, email, telephone number) required for conclusion of the Contract.
For a Non-Consumer Customer, all information deemed necessary for accurate identification will be required, especially: company name, VAT number, Tax Code, registered office address, any different shipping address, telephone number, and name of the company’s contact person.
3.3 Upon registration, the Customer shall enter his personal email address (which shall become the USER name) and choose a password at his free will.
3.4 After the registration process has been completed, a Welcome email shall be sent to the new Customer with the data needed to access his Profile.
4.1 The Price is expressed in € (Euro). The applicable Price is the one published in the Online Shop when the Customer sends the Order.
4.2 The Price includes VAT unless otherwise specified. The Non-Consumer Customers shall find in their respective personal accounts the required products excluding VAT and taxes.
4.3 The Price does not include shipping costs for which reference should be made to Articles 8 and 9.
4.4 The shipping cost is given separately from the Price, before the Customer sends the Order, and is paid by the Customer together with and at the same time as payment of the Price, according to the procedures set forth in Article 7.
4.5 Any taxes, levies, duties and other charges, set forth by the laws of the State where the Products are shipped and delivered, shall be entirely borne by the Customer and paid upon delivery of the Products, directly to the competent tax or customs authorities, or to the courier in charge of the delivery.
5.1 The shopping basket allows the Customer to promptly check the products added therein, together with the unit cost including VAT. The Customer can decide the quantities to be purchased for each type of product chosen, or remove one or more products from the shopping basket that he no longer wishes to purchase.
5.2 Once the desired products have been put into the shopping basket, they can be purchased and the payment method can be chosen, together with the shipping mode. Before completing the transaction, some data required to identify the Customer shall be requested. Data for a different addressee can also be entered for delivery. Any registered Customer can immediately access the website and place an order simply by clicking on LOGIN.
5.3 Before proceeding with the order transaction, the Customer shall be asked to check and correct any data entry errors.
5.4 Once the order has been completed, the Customer shall receive a copy of said order by email, which shall include any basic information relevant to the purchased Product, details of the price, terms of payment, and delivery costs.
6.1 By placing an Order, the Customer sends a proposal to EMILIA FOOD LOVE to purchase the selected product or products. Sending the proposal is deemed as consenting, pursuant to the law, to receive further communications from EMILIA FOOD LOVE as described below, intended exclusively for the conclusion and execution of the contract.
6.2 EMILIA FOOD LOVE shall send an Order Confirmation to the Customer with an "Order Number", which is to be specified on all further communications with EMILIA FOOD LOVE. The Order Confirmation shall indicate all the data relevant to the purchase, specifically: Products with information on their main features, Product Prices, Delivery costs and applicable Taxes; payment methods; the Customer’s personal data and contact details and the links through which the Customer can check the order.
6.3 The Contracts are deemed concluded between the Parties when the Customer receives the Order Confirmation indicating the order number. EMILIA FOOD LOVE declines any liability and is exempted from any right to compensation and/or compensation of the Customer for the failure and/or incorrect and/or incomplete receipt of the Order Confirmation email due to causes not attributable to EMILIA FOOD LOVE but resulting, for example, from the Customer’s negligence or the absence of electronic devices used by the Customer.
6.4 By sending the Orders, the Customer declares to have read all instructions relevant to the Product purchasing method, accepted in full the General Terms and Conditions, and read all additional information given in the Online Shop, also through the referral links.
6.5 The Orders are saved in the Online Shop database, according to the procedures and under the provisions of the Italian Legislative Decree dated 30.06.2003, no. 196 ("Personal Data Protection Code"), and are accessible either by contacting EMILIA FOOD LOVE at the address in the header of these general terms and conditions.
6.6 EMILIA FOOD LOVE reserves the right to not process any purchase order that does not provide sufficient solvency guarantees, or results as incomplete or incorrect, or if the product is unavailable. EMILIA FOOD LOVE does not guarantee the certainty of provision of the ordered goods, therefore it reserves the right to not process any purchase order if the Product is unavailable. The Customer does not have the right to any damages or compensation, nor any contractual or tort liability for direct or indirect damages to persons and/or property, caused by the rejection of a full or partial Order confirmation.
6.7 The Customer can purchase products from the electronic catalogue on www.emiliafood.love. It is understood that the picture accompanying the description of the Products, where available, has the sole purpose of presenting them for sale, without any guarantee or commitment by EMILIA FOOD LOVE on the exact correspondence of the picture in the Online Store with the actual product, which may differ in colour, size and accessories.
6.8 The actual weight of some of the Products, which by their nature have a variable weight (such as cutting products), is determined at the time of packaging and may therefore be susceptible to a variation of up to 15% compared to the weight specified in the electronic catalogue of the Online Shop. The average weight of the package in stock when ordering is specified on the product sheet. For this reason, the weight will always be followed by the letters apx. (circa [approx.]). During preparation of the products ordered, EMILIA FOOD LOVE shall ensure that the weight is as accurate as possible to that ordered, and in any event it shall not exceed the tolerance percentage of the already specified 15%.
7.1 Paypal. EMILIA FOOD LOVE uses PAYPAL for online payments. When this method of payment is chosen, the Customer shall be directed to Paypal’s secure server.
The Customer shall enter all requested data directly on the relative servers that are created, guaranteed and managed by Paypal. The Customer shall then accept the general terms and conditions of Paypal in order to access the service. At no time whatsoever during the purchasing procedure shall EMILIA FOOD LOVE be aware of the information regarding the Customer’s data entered directly onto the above secure servers. In no event shall EMILIA FOOD LOVE therefore be held liable for any damage caused to the Customer resulting from use of the services offered by Paypal.
7.2 Credit card. The accepted cards for payment on www.emiliafood.love are Visa, MasterCard, American Express, Diners and other main circuits.
At no time whatsoever during the purchasing procedure shall EMILIA FOOD LOVE be aware of the information regarding the Customer’s credit card transmitted by secure connection directly to the bank that handles the transaction. In no event shall EMILIA FOOD LOVE therefore be held liable for any fraudulent or improper use of credit cards by a third party upon payment of the products purchased. To ensure maximum security of payments, EMILIA FOOD LOVE will automatically direct the Customer to the bank’s secure page (SSL), according to the online payment method chosen. On this page, the Customer can safely enter the Card details (full name, number and expiry date). The data is in fact entered directly onto the bank’s server, ensuring maximum safety and security. Nobody, not even EMILIA FOOD LOVE, shall know the code of the Credit Card used by the Customer. The code is only used for payment; if payment is successful, confirmation is instant and EMILIA FOOD LOVE will receive only the transaction ID from the payment operator.
There shall be no trace of the Credit Card’s code in any of our archives.
7.3 Advance Bank Transfer the Customer who chose this kind of payment, will find the national and international bank details to make the transfer. It is recommended to enter the order number and date in the reason for the transfer, without which it would be difficult to link the order to the Customer. To hasten the procedures, it is advisable to give us the order number and your details (full name) once payment has been made. The products ordered by the Customer shall be reserved until receipt of the bank transfer for a maximum of 3 days from the Order Confirmation data pursuant to Art. 6.2. EMILIA FOOD LOVE reserves the right to not accept orders paid for by Bank Transfer if the amounts are not actually credited. The ordered Products shall be shipped only after the amount due has been credited to our current account.
7.4 Amazon Pay. EMILIA FOOD LOVE uses AMAZON PAY for online payments. When this method of payment is chosen, the Customer shall be directed to Amazon’s secure server.
The Customer shall enter all requested data directly on the relative servers that are created, guaranteed and managed by Amazon pay. The Customer shall then accept the general terms and conditions of Amazon pay in order to access the service. At no time whatsoever during the purchasing procedure shall EMILIA FOOD LOVE be aware of the information regarding the Customer’s data entered directly onto the above secure servers. In no event shall EMILIA FOOD LOVE therefore be held liable for any damage caused to the Customer resulting from use of the services offered by Amazon pay.
12.1 EMILIA FOOD LOVE shall be released from the obligation of fulfilment and execution of this contract due to force majeure, temporary or permanent, such as - by way of example and not limited to - strikes, arrests, fires, natural and/or atmospheric disasters, and for any other cause, even pre-existing, beyond the control of EMILIA FOOD LOVE and not attributable to them, which prevents or aggravates the total or partial execution of this contract.
13.1 This contract binds the parties and their respective legal representatives, successors permitted assigns.
14.1 If the manufacturer has provided a warranty for the Products (sales/conventional warranty), any Product faults or defects shall be communicated by the Customer directly to the manufacturer in the manner and terms set forth in the warranty itself.
14.2 “Consumer” Customers are entitled to Consumer rights set forth in Art. 130 of Italian Legislative Decree 206/05; these rights must be exercised within the terms of Art. 132 of Italian Legislative Decree 206/05.
14.3 EMILIA FOOD LOVE shall not be held liable in the event the Product delivered does not comply with the legislation of the country of delivery that is not Italy.
15.1 The manufacturer of the Products is liable for any damages caused by defects of said Products.
15.2 EMILIA FOOD LOVE shall not be held liable for the poor condition of the Products caused by improper storage after delivery. EMILIA FOOD LOVE shall not be held liable for any information provided/acquired by individual Manufacturers of the Products sold.
16 EMILIA FOOD LOVE is committed to constantly monitoring the Online Shop in order to prevent any errors or inaccuracies. However, it is possible that the Online Shop might now, or over time, contain errors, inaccuracies or omissions. EMILIA FOOD LOVE therefore reserves the right to correct any errors, inaccuracies or omissions in the Online Shop even after an Order has been placed, and it also reserves the right to change or update the information at any time without prior notice to the Customers.
17.1 All intellectual property rights connected to the Online Shop (including its contents and photographic images) are reserved. The Online Shop and its contents cannot be reproduced either in whole or in part, transferred by electronic or conventional means, modified, linked or used in any way without the prior written consent of EMILIA FOOD LOVE unless expressly authorised in the manner and terms specified by EMILIA FOOD LOVE.
20.1 The General Conditions and Contracts are governed by Italian law and in light of this shall be interpreted as such. Any matter relating to Contracts shall be subject to Italian jurisdiction.
21.1 For all disputes arising from this contract, including those concerning its validity, interpretation, execution and termination, for a “Consumer” Customer the mandatory territorial jurisdiction shall be the Court of the place of residence or domicile of the consumer.
21.2 In cases not covered by the previous paragraph, all disputes arising from this contract, including those concerning its validity, interpretation, execution and termination, shall be the exclusive jurisdiction of the Court of Reggio Emilia for any actions relating to warranties, damages or, in general, payments.
Art. 6 CONCLUSION OF THE CONTRACTS; Art. 7 METHODS OF PAYMENT; Art. 8 DELIVERY OF PRODUCTS; Art. 9 SHIPPING COSTS; Art. 10 RIGHT OF TERMINATION; Art. 11 EXCLUSION OF THE RIGHT OF TERMINATION; Art. 12 FORCE MAJEUR; Art. BINDING EFFECT; Art. 14 FAULTS AND DEFECTS OF THE PRODUCT; Art. 15 PRODUCT LIABILITY; Art. 16 ERRORS OR INACCURACIES IN THE ONLINE SHOP; Art. 17 INTELLECTUAL PROPERTY; Art. 18 COMPLAINTS; Art. 20 APPLICABLE LAW AND JURISDICTION; Art. 21 COURT OF JURISDICTION.

References: Art. 6
 Art. 130
 Art. 132

Art. 6
 Art. 7
 Art. 8
 Art. 9
 Art. 10
 Art. 11
 Art. 12
 Art. 14
 Art. 15
 Art. 16
 Art. 17
 Art. 18
 Art. 20
 Art. 21