Source: https://www.kleinwalsertal.com/en/Current-and-Service/Service/GTC
Timestamp: 2019-04-20 17:17:07+00:00

Document:
Kleinwalsertal Tourismus eGen (KT) operates as a travel agent and conducts business on the instructions of, on behalf of and for the account of tourist accommodation providers, other companies and operators. In the event of a booking, the contract shall be exclusively between the person booking and the respective provider of accommodation, other companies or operators. Kleinwalsertal Tourismus eGen (KT) states explicitly that it only acts as an intermediary for the various services offered and that it does not perform or organise them in any way. With respect to the services that it offers, Kleinwalsertal Tourismus eGen (KT) is not a travel agent as defined by the Package Travel Act (PRG), unless it is explicitly stated during the booking process that it is acting in the capacity of a travel agent. The services provided by Kleinwalsertal Tourismus eGen (KT) may be subject to the conditions stipulated under § 2 para. 5 of the PRG which relate to associated travel services.
The legal relationship between Kleinwalsertal Tourismus eGen and the person making the booking, in terms of the associated travel services and services which Kleinwalsertal Tourismus eGen (KT) has expressly stated it has performed in the capacity of a travel agent, is subject to the regulations defined under the latest version of the Package Travel Act (PRG), except when provisions that are contrary to the PRG apply and are subsequently invoked in supplementary provisions.
A booking/the conclusion of a contract will only come into effect when a booking/reservation confirmation has been sent in writing or by email by Kleinwalsertal Tourismus (KT).
Kleinwalsertal Tourismus eGen (KT) does not accept any liability for the content and accuracy of the image material provided by the tourist accommodation providers, other companies or event operators.
Due dates for deposits and outstanding payments shall be based on the arrangements made with the person making the booking or the client and are noted in the details outlined in the booking confirmation. It should be noted that the credit card company used by Kleinwalsertal Tourismus eGen (KT) is not the same as the credit card company used by the establishment that is providing accommodation, any other company or operator.
The place of performance for services provided by Kleinwalsertal Tourismus eGen (KT) is the municipality of Mittelberg.
Austrian law applies exclusively for contracts which are not concluded with consumers. The materially competent court responsible for the municipality of Mittelberg shall be the exclusive place of jurisdiction.
If any provision of these GT&Cs should not be legally effective or should become invalid, the validity of the remaining provisions shall not be affected. In this case and in the event that a legal loophole becomes evident, another appropriate provision shall apply in place of an invalid, unenforceable or missing provision, which (if legally possible) should be as close as possible to the one which the contracting parties would have wanted or would have desired in terms of its economic aim and purpose if they had considered that point when they concluded the agreement.
- claims for damages based on minor negligence which extend beyond the entitlement to commission that can be derived from business that was procured.
3.2.1. When Kleinwalsertal Tourismus eGen (KT) procures associated travel services as defined within the meaning of the PRG, it is liable, in accordance with § 17 of the PRG, for attributable errors resulting from technical defects in the booking system and for errors that are made during the booking process. Liability is not recognised if any booking errors are attributable to the person making the booking or travelling or if they are caused by unavoidable or extraordinary circumstances.
3.2.2. The other liability and warranty provisions specified in point 3.1. remain unaffected.
3.3.1. If Kleinwalsertal Tourismus eGen (KT) acts as a travel agent which puts together, contractually agrees or offers a package holiday, there then exists a warranty and liability obligation in accordance with the provisions stipulated in §§ 11 to 14 of the PRG.
3.3.2. If a package holiday cannot be delivered either in full or in part as a result of force majeure (weather conditions, risk of avalanche and similar) or due to insufficient numbers of participants which was well known in advance, Kleinwalsertal Tourismus eGen (KT) is not liable for either warranty or liability obligations. As the aforementioned circumstances are not within the control of Kleinwalsertal Tourismus eGen (KT), Kleinwalsertal Tourismus eGen (KT) is not liable for any unforeseen expenses such as hotel and travel costs or similar damages.
In the case of bookings which only include services provided by a tourist accommodation provider, the latest valid version of the General Terms and Conditions of Business for the Hotel Industry (AGBH 2006) apply to the relationship between the person making the booking and the accommodation provider, unless another arrangement has been explicitly agreed in writing or if the AGBH 2006 contradicts point 3 of these General Terms and Conditions of Business.
When specifically booking a ski course or other services provided by ski schools, the GT&Cs stipulated by the respective ski school that is providing the services apply, unless another arrangement has been explicitly agreed in writing or if the ski school’s GT&Cs contradict point 3 of these General Terms and Conditions of Business.
When making a booking that includes services provided by the Kleinwalsertal Snowcompany (e.g. winter sports equipment etc.), the GT&Cs of the Kleinwalsertal Snowcompany apply, unless another arrangement has been explicitly agreed in writing or if the Kleinwalsertal Snowcompany’s GT&Cs contradict point 3 of these General Terms and Conditions of Business.
When making a booking that includes services provided by the Kleinwalsertal Bergschule, the GT&Cs of the Kleinwalsertal Bergschule apply, unless another arrangement has been explicitly agreed in writing or if the Kleinwalsertal Bergschule’s GT&Cs contradict point 3 of these General Terms and Conditions of Business.
Other General Terms and Conditions of Business for operators, service providers and other partners of Kleinwalsertal Tourismus eGen (KT) are stated on the offer.
In these cases, the person making the booking is entitled to withdraw from the contract up to 30 days before the event begins without incurring any cancellation charges. From the 29th day before the event begins, the full price must be paid for the service that was contractually agreed.
of the cost of the trip.
4.3.2. In accordance with point 4.3.1., no cancellation charges apply if exceptional circumstances arise at the package holiday destination or in its immediate vicinity which have a significant impact on the performance of the package holiday or the transportation of travellers to the destination. In the event of withdrawal from the contract, the customer is entitled to a full refund of payments that have already been made, however, the customer is not entitled to additional compensation.
4.3.3. Kleinwalsertal Tourismus eGen (KT)’s right to withdraw from the contract remains unaffected in accordance with § 10 para. 3 of the PRG if the minimum number of participants specified in the contract has not been reached or if Kleinwalsertal Tourismus eGen (KT) is prevented from performing the contract due to unavoidable or exceptional circumstances.
A consumer is entitled to revoke this contract within 14 days without having to state any reasons. This right of revocation is valid for 14 days from the day the contract was concluded.
To exercise this right of revocation, Kleinwalsertal Tourismus eGen, Walserstrasse 264, 6992 Hirschegg, info@kleinwalsertal.com Telephone: +43 5517 5114 0 must be provided with a clear statement (e.g. by a letter sent by post, fax or email) concerning the decision to revoke the contract.
In order to comply with the revocation deadline, it is sufficient for consumers to send notification of their wish to exercise their right to cancel prior to the expiry of the revocation deadline.
services which are rendered by companies who provide accommodation that is used for purposes other than residential use, companies that transport goods, companies that rent motor vehicles, companies that provide food and drink and services connected with leisure activities provided that in each case for the fulfilment of the contract a specific deadline or time frame is provided for in the contract.
the contract is revoked, all payments received by Kleinwalsertal Tourismus eGen (KT) shall be paid back immediately and within fourteen days at the latest from the date that Kleinwalsertal Tourismus eGen (KT) received communication confirming the revocation of the contract. The same means of payment that was used to process the original transaction shall be used to repay the sums in question, unless another means of payment is otherwise agreed; fees will never be charged for the processing of these payments.
If it is requested that the services should begin during the revocation period, an appropriate amount must be paid to Kleinwalsertal Tourismus eGen (KT) for the services already performed up to the point that Kleinwalsertal Tourismus eGen (KT) was informed that the contract has been revoked which is in proportion to the extent of the service already provided in comparison with the full coverage of the contract.
Travel cancellation insurance, luggage insurance, health insurance, repatriation insurance or other private liability insurance are not included in the cost of travel.
The registration number 2007/0088 is recorded in the Tour Operator Register of the Austrian Federal Ministry of Economy, Family and Youth.
The deposit shall be paid no earlier than eleven months before the agreed end of the trip. The remaining balance shall be paid no earlier than 20 days before the departure date; the travel documents will be handed to the traveller on a delivery versus payment basis. Additional payments, advance payments or balance payments may not be demanded and are also not protected.
The Walser Privatbank AG, 6992 Hirschegg, Walserstrasse 263 (Bank guarantee from 17/01/2013) is guarantor.
In the case of other claims for losses, all claims must be registered with the liquidator within eight weeks from the start of insolvency (Europäische Reiseversicherung AG, A-1220 Vienna, Kratochwjlestrasse 4, Tel. No. +43/(0)1/3172500 73930, Fax No. +43/(0)1/3199367).
5.1.6. Insolvency protection for package holidays and related travel services.
Kleinwalsertal Tourismus eGen is covered by insolvency protection insurance for tour operators with the company Europäischen Reiseversicherung AG. This insurance is mandatory in accordance with the Travel Agency Assurance Regulation (RSV) and the Package Travel Act (PRG).
5.2.1 Associated travel services do not constitute a package holiday as defined within the meaning of the PRG and the person making the booking or the traveller cannot exercise any rights that arise from them. Kleinwalsertal Tourismus eGen (KT) is NOT responsible for the proper performance of the services that have been individually booked. Each travel service provider is responsible only for the contractual fulfilment of his services. This also applies to the obligation to arrange return transportation which is not guaranteed (unless expressly agreed by the service provider).
5.2.2. Travellers also benefit from (limited) insolvency protection pursuant to Austrian provisions adopted to comply with article 19 para. 1 in conjunction with article 17 of the (EU) 2015/2302 guidelines concerning package holidays and associated travel services, amending regulation (EG) No. 2006/2004, 2011/83/EU guidelines and repealing guidelines 90/31/EWG, ABl. No. L326 from 11.12.29015 p. 1. The insurer is cited in point 5.1.6.
5.2.3 Kleinwalsertal Tourismus eGen (KT) is covered by insolvency insurance that it has taken out with the insurer cited in point 5.1.6.
5.2.4 When booking the associated travel services, the person making the booking will be provided with the information defined in the standard information sheet in annex II of the PRG, part B or E before the booking is completed.
5.3.1 In the case of package holidays, the traveller can exercise all EU rights which apply to package holidays. Kleinwalsertal Tourismus eGen (KT) assumes full responsibility for the proper performance of the full package holiday.
5.3.2 Kleinwalsertal Tourismus eGen (KT) has taken out mandatory insurance protection to cover the reimbursements of payments made by the person making the booking or the traveller – if transport costs are included in the travel package – in order to guarantee transport home if the company becomes insolvent.
5.3.3 Kleinwalsertal Tourismus eGen (KT) is covered by insolvency insurance that it has taken out with the insurer cited in point 5.1.6.
5.3.4 When booking a package holiday as defined by the PRG, the person making the booking will be provided with the information defined in the standard information sheet in annex I of the PRG, part A, B or C before the booking is completed.
Orders are possible from countries worldwide.
Thank you for showing an interest in our website. Protecting your privacy is of the utmost importance to us. The following statement provides detailed explanations on how we handle your personal data.
For questions regarding the collection, processing or use of your personal data; for information or to correct, block or delete data; how to revoke your permission or how to object to a specific way your data is being used, please contact datenschutz@kleinwalsertal.com.
We collect, process and use your personal data when you voluntarily provide it to us during the order process, when you contact us (e.g. using a contact form or email), when you create a customer or booking account, when legal permission is granted or when you grant your consent. We undertake organisational, contractual and technical security measures using the best available technology in order to ensure that we comply with data protection regulations and to protect the data that we manage from accidental or deliberate manipulation, loss, destruction or from being accessed by unauthorised individuals. Your personal data is used to enable us to carry out our services. The type of details that will be collected is specified on the form that you intend to complete. We use the details provided by you to perform the contract and to deal with any of your queries. Your data will be blocked against further use and will be deleted once tax and commercial law regulations have been satisfied when the contract has been fully executed or your customer account has been deleted, unless you have expressly consented to the further use of your data or we have reserved the right to continue using your data as permitted by the law and you will be informed of this. Customer accounts can be deleted at any time by either sending a message to datenschutz@kleinwalsertal.com or by selecting the option in the customer account or booking account that is specifically intended for this purpose.
Kleinwalsertal Tourismus eGen complies with data protection standards as a matter of course and places a high priority on protecting your privacy and personal data. You expressly acknowledge and agree that your data is used for accounting purposes, to process orders etc. and is captured and stored in electronic form. Personal data is only forwarded to third parties without the user’s consent if this is a mandatory legal requirement or to the extent this is required to process the booking or facilitate the arrangements.
We only forward your data to companies who we have appointed to help perform the contract insofar as this is necessary to fulfil the contract. In order to process payments, we forward the necessary payment information to the bank that has been entrusted with this task and, if necessary, to the payment service provider we have appointed to handle the payment using the payment service you selected during the order process.
The following information is intended to provide information on the content of our newsletter, the registration process, the distribution process, the statistical evaluation process and your right to object. When you subscribe to our newsletter, you acknowledge that you have agreed to receive the newsletter and that you agree with the processes that have been described.
We send the newsletter, emails and other electronic messages with advertising information (hereinafter referred to as ‘newsletter’) only with the recipient’s consent or if we have been granted legal permission to do so. The content which is precisely defined within the registration process applies when obtaining the user’s consent. Our newsletter also contains information about holiday offers, holiday recommendations and advertising partners.
A double opt-in process is used when users register to receive our newsletter. This means that you will receive an email after registering which asks you to confirm your registration. This confirmation is necessary so that it is not possible for people to log in with external email addresses.
New registrations to the newsletter are logged in order to verify that the registration process complies with the legal requirements. This involves storing the IP address and time that the new user registers and confirms the registration. Changes to any of your data that is stored by MailChimp are also logged.
7.5.3. Use of the marketing automation platform MailChimp.
The newsletter is sent via MailChimp,a newsletter distribution platform operated by the American company Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA.
The email addresses of the recipients of our newsletter and the data described within the scope of this information are stored on the MailChimp server in the USA. MailChimp uses this information to distribute and to evaluate the newsletter on our behalf. Furthermore, according to information provided by MailChimp, MailChimp can use this data to optimise and improve their own services, e.g. to enhance how the distribution process operates on a technical level and how the newsletter is presented, or for financial reasons in order to determine which countries the newsletter recipients are based in. However, MailChimp does not use our newsletter recipients’ data to contact them or to disclose this information to third parties.
You only need to provide your first name, surname, title, language and email address when you register to receive the newsletter.
You also have the option to select your specific interests. This information is used solely to personalise the newsletter. We only use this information to tailor the content of the newsletter to the interests of our readers.
The newsletters contain a web-beacon which is a pixel-sized file that is called up from the MailChimp server when the newsletter is opened. Technical information such as information on your browser, your operating system and IP address are collected at the time the file is called up. This information is used to facilitate technical improvements in our services by means of gathering technical data, information on target groups and their reading behaviour by analysing access times and the locations from which readers call up the files (determined by means of IP addresses).
Further statistical analysis includes determining whether the newsletter has been opened, when it was opened and which links have been clicked. This information can be matched to individual newsletter recipients due to technical reasons. However, neither Kleinwalsertal Tourismus eGen (KT) nor MailChimp intends to monitor individual users. The main purpose of this analysis is to identify the reading habits of our users and to tailor our content to their requirements or to publish content that matches the interests of our readers.
You can cancel your subscription to our newsletter i.e. revoke your consent, at any time. In doing so, your consent to receive the newsletter via MailChimp and statistical analysis both also terminate. Your revocation request means that you will both no longer receive the newsletter via MailChimp and statistical analysis will also cease; unfortunately, you cannot terminate these services separately.
In accordance with the provisions stipulated in theGeneral Data Protection Regulation (GDPR) which came into effect on 25 May 2018, we would like to inform you that consenting to sharing email addresses is based on art. 6 para. 1 lit. a, 7 GDPR and § 7 para. 2 No. 3 and para. 3 of the Fair Trade Practices Act (UWG). The use of the message distribution platform MailChimp, carrying statistical surveys and analysis, and recording the registration process are conducted on the basis of our legitimate interests in accordance with art. 6 para. 1 lit. f of the GDPR. Our prime goal is to deploy a user-friendly and safe newsletter system that both serves our commercial interests and meets our users’ expectations.
We like to stress once again that you are entitled to object to the processing of your personal data in the future at any time as stipulated in the legal provisions according to art. 21 of the GDPR. You can specifically object to having your data processed for the purposes of direct marketing.
You have the right to access any personal information that we have saved about you free of charge and you have the right to have any of your data corrected, to revoke your consent and to have this data blocked or deleted. If you require information or have any questions in relation to the collection, processing or use of your personal data relating to the correction, blocking or deletion of data, or the withdrawal of any consent which has been granted, please contact us using the contact details provided in our legal notice.
The provision of content and/or graphical material from this website to other websites is only allowed with the express permission of Kleinwalsertal Tourismus eGen (KT). The information contained on this website has been created to the best of our knowledge and its accuracy has been carefully checked. Nevertheless, factual errors and incorrect content cannot be completely ruled out. Kleinwalsertal Tourismus eGen (KT) cannot guarantee or assume any liability for ensuring that the information that is provided is accurate, complete and up to date. All information is provided without guarantee. This also applies to links to other/external websites which are mentioned on our website.
Kleinwalsertal Tourismus eGen (KT) does not assume any liability for the content of external links, for content which has been posted on its service partners’ (accommodation providers, event operators, suppliers, companies etc.) websites and for the content of its partners’ websites and participating companies to which the links refer. The operators are solely responsible for the content of linked pages and for any content posted by third parties on their websites.
Kleinwalsertal Tourismus eGen (KT) shall accept no liability for any losses or damages whatsoever irrespective of their type (including consequential or indirect damages, or lost profits) which may have arisen through or in connection with an attack on the Kleinwalsertal Tourismus website. This includes downloading, using or requesting content or attacks that my occur via any links set up on the Kleinwalsertal Tourismus with other website operators’ websites or URLs. This also applies if Kleinwalsertal Tourismus eGen (KT) was advised of the possibility of such damages. Furthermore, Kleinwalsertal Tourismus eGen (KT) shall not be liable for any technical faults such as server failures, the disruption or failure of telecommunications links or similar which mean that either the whole of the Kleinwalsertal Tourismus website is (temporarily) inaccessible or parts thereof are (temporarily) inaccessible, or which lead to the corruption of data.
The placement of interest-based advertising by means of retargeting.
that are used by third-party providers by visiting the deactivation page on the ‘Network Advertising Initiative’ website where it is possible to amend the settings.
This website uses Google Analytics, a web analytics service provided by Google Inc. (Google).
Google Analytics uses ‘cookies’ which are text files that are stored on your computer that facilitate the analysis of how you use our website. The information generated by the cookie on how you use our website is usually transferred to a Google server in the USA and stored there. If, however, IP anonymisation has been activated on this website, then Google will first abbreviate your IP address if you are within the European Union, or in other treaty states of the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google uses this information on behalf of the operator of the website to evaluate your use of the website for the purposes of generating reports on website activity in order to provide the website operator with further services related to website and internet use. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google. You can prevent cookies being stored on your computer by selecting the appropriate settings in your browser. If you do so, however, you may not be able to use all the features of this website to their full extent.
As an alternative to the browser plugin, you can click on this link to prevent Google Analytics from collecting any other data on this website in the future. This will then place an opt-out cookie on your device. If you delete your cookies, you will have to click on the link again.
Our website offers an additional service called Social Buttons which enables users to interact with social media services. If you wish to prevent your user data (e.g. addresses of pages visited) being sent to these services, you can first click the link to the (Shariff Social-Media-Buttons)service. The specified social media networks can collect data on users and their internet use from the pages of our website. We cannot influence the extent to which this data is collected and evaluated.
you may be directly connected to the servers of the aforementioned services when you click on the links. Information relating to your visit to our website is then indirectly sent (referer) to these services. If during your visit to our website you have already logged on to your personal user account on the social media site, you can usually share a document or leave a comment etc. after you have clicked on the social buttons. If you do not wish your data to be transferred in this way, we recommend that you do not click on social buttons.
Please refer to these services’ data protection statements for further information on the purpose and scope of the data collection by social media services and to find out more about how they process and use your data, as well as your rights in this regards, plus the options you have to change your settings to protect your privacy (please also see: Social-Media-Buttons ‘Shariff’).
This website uses the web analysis tool Matomo for the purpose of analysing the use of our website on the legal basis of overriding legitimate interest (website usage analysis). This tool is installed on our website and the data is not disclosed to third parties.
This website uses the ‘IP anonymisation’ function. This abbreviates your IP address and consequently anonymises your data.
Kleinwaslertal Tourism eGen | https://www.kleinwalsertal.com uses Sociomatic, a Display Advertising Service of dunnhumby Germany GmbH, Berlin, Germany ("Sociomatic"). Kleinwalsertal Tourismus eGen | https://www.kleinwalsertal.com Sociomatic tags to enable targeted advertising through so-called targeting campaigns. With this technology and based on cookies, users of our website, who are interested in certain content, are addressed again on other websites. The display of relevant interest-based ads is made possible by collecting and evaluating the use of this website. The information collected on the use of this website (such as timestamps, pages visited or technical information about the browser) are stored exclusively pseudonym. For more information on privacy at Sociomatic, please visit https://www.sociomatic.com/privacy/en. On this page, you also have the opportunity to object to the further survey by Sociomatic if you no longer want to receive usage-based advertising.
Kleinwalsertal Tourism eGen | https://www.kleinwalsertal.com collects the above data on the basis of a legitimate interest within the meaning of Art. 6 para. 1 lit. f of the General Data Protection Regulation (GDPR), for advertising purposes.
We are constantly developing new offers, initiatives and services. We would like to improve the way that we tailor these towards your personal interests, preferences and circumstances and ensure that we can make them available to you in a targeted manner. We would like to deliver customer-focused content so that we can tailor our service to your individual needs. It is therefore necessary to collect certain data which we analyse internally.
You hereby give us your express permission to use your personal data to, among other things, evaluate certain personal details and in particular to analyse and predict your personal interests, preferences and personal circumstances.
This data will only be used by us internally and this statement of consent does not permit us to disclose any of your information to third parties.
We reserve the right to change our data protection declaration in order to ensure that it complies with any changes in the law or to ensure that it conforms with any changes to our services or the way we process data. However, this only applies with respect to declarations relating to data processing. Whenever your consent is required or elements of the data protection declaration contain provisions relating to our contractual relationship with you, changes can only be made with your agreement.
We request that you ensure that you regularly read and understand the contents of the data protection declaration.

References: § 2
 § 17
 § 10
 art. 6
 § 7
 art. 6
 art. 21
 Art. 6