Source: http://xps-line.ro/terms_and_conditions.html
Timestamp: 2019-04-21 14:06:33+00:00

Document:
"We", "our", "us" refers to the company Cargo Delivery s.r.l (the carrier), with the registered office in Romania, Timis County, Timisoara, 2 Chimistilor St., Cladire administrativa, etj.2, recorded in the Trade Register at number J35/3536/2007, with the issued VAT number: RO22468615, further referred to as Cargo Delivery or carrier, as well as all its subsidiaries, affiliates and their respective employees, agents or independent contractors.
"You", "user" refers to the physical or juridical parties this service is intended for: consigner, exporter, consignee, importer, shipment owner, agent, assignee (representative) or any other party entitled to legal rights over the content of the shipment. It is in your duty to notify any of your representatives of the content of the "General Terms and Conditions of Carriage" herein.
"Air Waybill", "AWB" - is the transport document specifying the shipment details and the "General Terms and Conditions related to the supply of Mail Services".
"Transport", "shipping" - includes all the operations and legal services related to a shipment entrusted to us.
"Delivery", "deliverance" represents the postal delivery containing any type of documents, freight bills, items and goods, parcels, packages and cargo traveling with one AWB, accepted by us for carriage and described or identified on the front page(recto) of the AWB.
"Mail Publicity service" - a mail service having as main activity object at least 500 internal or international mail deliveries that are to be transported and delivered to the addresses indicated by the consigner, by means of the same shipment, consisting exclusively in advertisement, marketing, publicity materials, that contain identical messages, excepting the name, address and id no. of the consignee, as well as other changes that do not alter the message. There will not be considered a mail publicity the receipts, bills, financial records and other messages with different contents, besides the mail advertisement, as well as the mail from the same package.
2.1. The "GENERAL TERMS AND CONDITIONS REGARDING THE SUPPLY OF MAIL SERVICES" represents a legal contract between "We" and "You". You will enter into a contract with Cargo Delivery's representatives, or any other company contracted by us for air freight carriage.
2.2. The herein "Terms and Conditions" simultaneously protect all parts who entered into a contract with us, for collection, transportation or delivery of your shipment.
3.1. Te scope of the contract represents the fulfillment by Cargo Delivery of the delivery services, in due time and in exchange for a charge.
3.2. No employee of the Carrier or anyone else shall have authority to alter or modify any provision of the Terms and Conditions of Carriage.
4.1. The individual contract between the consigner and Cargo Delivery shall be considered concluded, without written consent, subject to the general conditions of carriage stated herein, at the time of receipt for a shipment in the Carrier's delivery network.
4.2. The time of receipt for a shipment, is the time the shipment has been checked in at the access point or the time of undertaking of the shipment by us. By undertaking the shipment, we acknowledge the consigner's compliance to the acceptance conditions of the delivery.
5.1. By checking the shipment in, you accept and agree to the "GENERAL TERMS AND CONDITIONS REGARDING THE SUPPLY OF MAIL SERVICES" on behalf of yourself or any other party that might share a joint interest in the shipment thereof, regardless of cosigning the AWB. You acknowledge to have filled in the AWB or to authorize us to fill it in on your behalf. By issuing the consignment document- AWB to you, you also agree to the processing of personal data.
5.2. In case you consign us a shipment accompanied by written or oral instructions that infringe upon the contract, Cargo Delivery shall not be held liable for this instructions.
5.3. The consigner is responsible for ensuring that the cargo is packed in an appropriate way for air carriage, so as to ensure protection against total or partial loss and damage, and so as not to inflict any injury, endanger or damage a person, environment, used appliance or other transported goods, for the whole operation implying collection, carriage and delivery.
5.4. The consigner must make all arrangements for meeting the consignment safety rules, through reliable employed personnel, and for protecting it against unauthorized interference that might occur during preparation, storage, handling and transportation, before the package has been checked in by Cargo Delivery.
5.5. The packing used by the consigner is deemed sufficient when it is considered to adequately protect the shipment from its check in at the access point and till its release to the consignee, under regular conditions of collecting, sorting, carriage and delivery.
5.6. In all cases, liability regarding packing conditions devolves entirely upon the consigner. Exception to this makes the case when the packing service is expressly requested from us.
5.7. Imperishable food and fragile goods can be accepted for carriage, if the consigner undertakes in writing the liability for it.
5.8. The consigner must provide all the specification (considering every particular instance) needed for accompanying the consignment and fulfillment of all operations (including customs duties) and services requested.
5.9. You have to provide all identification details of the consignee and the consigner, including: name and last name of the person, name of the company (for legal parties), the VAT registration number (for legal parties), address (boulevard, street, avenue, walkway, etc. name, residence, bldg., entry, floor and apartment no.); locality (for countryside locality shall be followed by commune name); area code, county (district), province or state (for international deliveries), country, phone number, email address. If the destination country uses a different character and number set, it is advisable to mark the address also using the respective character set.
5.10. For the Payment on delivery service the maximum acceptable limit for reimbursement is 1500 Euro (or the equivalent in local currency). The Payment on delivery service is admitted only for declared value shipments.
5.11. For the Insured Value delivery service, the maximum acceptable limit for the declared value is 5000 Euro (or the equivalent in local currency).
6.1. The tariffs for the mail services performed by Cargo Delivery are displayed to any check-in point involving personnel or from its website.
6.2. If you agree to pay the equivalent value for the transportation between the two locations indicated on AWB, pursuant to the tariffs in force on the transportation date or in compliance with the details separately agreed upon.
6.3. Our tariffs apply for the highest between the physical weight and the volumetric weight (obtained by means of the volumetric conversion rate: length x width x height (cm) divided to 6000 - for air transportation and respectively, to 4000, for road transportation) and any mail can be weighted and measured again in order to certify this calculation.
6.4. If you pay or reimburse to Cargo Delivery all the fees related to transportation, storage fees, special manipulation, repackage, customs duties and any other fees owed for the services provided or contracted by us on your behalf, as well as all the claims, damages, fines and necessary costs caused by the fact that the delivery might be considered unacceptable for transportation, pursuant to these conditions.
6.5. Even if you let us know cerain payment instructions or if you decided together with the consignee or any other third party to pay the value of the transport and /or any other fees, customs duties or additional costs, we are entitle to recover any such costs from you if the consignee, importer or third party refuses to make this payment.
6.6. If Cargo Delivery returns your mail, the cost afferent to the transportation and any other fees will be borne by you.
6.7. Should you fail to pay within 30 days since the date when you received the written or electronic notification, Cargo Delivery is entitled to retain the transported goods without holding any responsibility towards you or any other party.
6.8. If you want that the customs clearing procedure to be performed in other customs point than the customs point used by us, you will bear the additional transit fees, and if you decide to redirect the mail to a different address than the initial one, you will bear any supplementary costs related to the new transportation route.
6.9. The services Express, Reimbursement, Destination Change, Special delivery, Acknowledgment of receipt represent additional characteristics of the added value services in comparison to the courier standard service, for which supplementary fees are collected.
7.1. The tariffs as well as any other fees are paid in cash, by bank wire or as a down payment.
7.2. The tariffs and other fees are paid as a down payment for the performance of the mailing service.
7.3. In the case in which the conditions stipulated at art. 7.2 is not applicable, the tariffs and other fees should be paid within 7 days since the invoice is received.
7.4. Cargo Delivery may accept, by entering into written agreements with the consigners and consignees, the payment under different conditions than those set forth to art. 7.3.
7.5. The invoice issued by Cargo Delivery for the services performed does not include a copy after the proof of delivery or any other additional documents.
Cargo Delivery DOES NOT delivers goods whose movement is forbidden by any law, regulation or statute of any federal, state or local government of any country to which or through which the delivery is being sent: guns or gun components and ammunition, jewelries, animals, ingots, precious metals and stones, antiquities, travel checks, money, blank checks, notes of hand, passports, seals, perishable food, furs, hazardous and flammable and substances (according to IATA regulation), narcotics, obscene and pornographic materials, documents considered as current and personal mail, as well as any mail of any type exchanged between individuals, other than the consigner and consignee or the persons living with these two.
a) consisting in goods whose transportation is legally forbidden.
h) the items described at art. 8 or similar items.
9.2. If, in a wrongly manner, there are accepted, when being submitted, mail deliveries that do not comply with the conditions indicated to art. 9.1, Cargo Delivery will not be liable for the non-discharge of its obligations.
9.3. If, in a wrongly manner, there are accepted to the presentation any mails containing forbidden objects, indicated by art. 8, such deliveries will not sent to the destination, or distributed to the consignees, or returned to the consigners. In such cases, Cargo Delivery is obliged to inform the supplier from the mail source, in case of an international delivery, or the consigner, in case of an internal delivery, about the treatment applied to such mail, specifying the interdiction applicable to such retained mail.
10.1.1.1. Cargo Delivery has the obligation to take over the mail and to deliver it in the same condition to the consignee.
10.1.1.2. The taking over of the mail will be performed by the agency of the supplier's personnel, at the check-in points or to the address indicated by the consigner.
b) to the contact facility, personally to the consignee or to the authorized person to receive the mail, after sending a prior notification to announce the arrival of the mail.
10.1.1.4. Cargo Delivery is entitled to decline the taking over and / to delivery to consignees, complying with the requirements of art. 9.
10.1.1.5. In case of the service: Reimbursement, Cargo Delivery has the obligation to cash in, at the delivery of the mail, the equivalent value of the good subject to this delivery, a value that was declared by the consigner, and to transmit it subsequently to the consignee. This option is accepted only for Declared Value mails.
10.1.1.6. In case of the service: Reception acknowledgment, Cargo Delivery has the obligation to deliver the mail only if the consignee fills in a AWB form that will be handed over to the consigner.
10.1.1.7. In case of the service: Destination change, the consigner can expressly request the change of the consignee or the change of the address on the mail, as well as the stop of the delivery. The request can be made only in written form, to the contact facility, by fax, by registered mail with acknowledgment of receipt or in electronic format. The request must be made before the delivery of mail. In this case, towards the initial delivery term, it is added the delivery term afferent to the new destination address. In case of stopping the delivery, the mail can be stored for a period of 5 working days in the transit point, after which, at the consigner's demand, the mail can be returned to it or damaged, on its expense.
10.1.2.2. In cases of the mail packages that were returned ungrounded, the consigner is entitled to choose between the re-delivery of the mail, without paying the appropriate tariffs or the returning of all tariffs paid when taking over the delivery.
d) the consigner in this matter declined the reception.
10.1.3.2. After the expiry of the storing term, the mailing deliveries that are not claimed can be sold, thrown away or will become the property of the supplier.
10.1.3.3. Cargo Delivery can destroy the delivery which caused or may cause serious damages to individuals, environment, used installations or to other deliveries, informing the consigner, if this is possible. In this circumstance, the agreement will be cancelled by unilateral termination by the supplier.
10.1.3.4. Cargo Delivery is entitled to set forth additional tariffs for storing the delivery at the user's disposal.
10.1.4.1. Cargo Delivery has the obligation to legibly mark all the deliveries recorded in its mailing network with its name or commercial brand, as well as with the date of the acceptance of the recorded mailing deliveries.
10.1.4.2. Cargo Delivery has the obligation to mark all the deliveries subject to the Express service or publicity service by mail, with the following label: "Express" or, respectively, "Publicity".
10.1.5.1. Cargo Delivery has the obligation not to disclose and not to provide for the third parties any information related to the identity or other deponent's, consigner's or consignee's personal data, or related to the contents of the delivery, unless the legal circumstances do require this fact.
10.2.1.1. You have the obligation to pay the appropriate tariffs that are applied by Cargo Delivery, under the conditions stipulated by art. 7.1 - 7.4.
10.2.2.1. You have the obligation not to record in the mailing network the deliveries indicated to art. 8 and art. 9.1.
10.2.2.2. In case in which, in a wrongly manner, there are admitted deliveries pursuant to art. 8 and art. 9.1, the conditions indicated to art. 9.2 - 9.3 are applicable.
10.2.3.1. You have the obligation to certify the fact that the statements you give regarding an internal or international delivery or related to the export or import of a delivery, are real and to are aware of the fact that any fraudulent or unreal statement regarding the delivery itself or its contents will be subject to a civil or criminal claim against you.
b) for the international deliveries, the time when the delivery is on the Romanian territory cannot exceed the limits indicated in art. 11.1.2 let. a).
c) in case of the international deliveries, the time when the mail delivery is outside the Romanian territory cannot exceed the time when the same delivery would be outside the Romanian borders if it would be subject to the standard mailing service performed by the universal mailing suppliers.
11.2. Cargo Delivery will make all the reasonable efforts to guarantee and observe the delivery times undertook by this quality requirements, but it will also specify that for the clauses indicated at art. 13 it will not be held liable for any delays, whatsoever.
12.1. Cargo Delivery enters into this agreement with you, starting from the principle that Cargo Delivery's responsibility strictly limits to the direct loss and to the weight restrictions (kg/lb) from this section. All other types of losses or damages are excluded (including, but without limiting to the loss of profits, installments, future businesses), even if these are considered special or indirect and even if the risks of such losses or damages was indicated to us before or after the acceptance of the delivery, as long as you can conclude an insurance policy against the special risks.
1. with the entire declared value, for a delivery subject to a value added mailing service, less the fee afferent to the insurance of the value declared, if this fee was collected by us.
4. with the amount indicated at let. a) point 4, in case of partial loss, partial damage or breakage of the mails, other than packages.
12.2.1. Besides the compensations indicated by art. 12.2 par. 1 let. a), there will be returned the tariffs collected when sending the delivery from the check-in point.
12.2.2. To the amounts indicated by art. 12.2 let. a) and b), the legal interest that is applicable from the moment of filing the previous claim, will be added.
12.4. In case of performance of the Express service, exceeding the delivery term indicated by art. 11.1.3, Cargo Delivery will return the user only the tariffs additionally collected in comparison to the tariffs applicable for the standard courier service.
12.5. In case of the non-performance of the obligations regarded as additional characteristics of the added value services, specified by the consigner by means of special indications, only the tariffs additionally collected in comparison to the tariffs applicable for the standard courier's services, will be returned .
12.7. The claims limit to one delivery claim, whose settlement will be the complete and final settlement of any losses or damages regarding that delivery.
a) inappropriate or insufficient packages, security, marking, inappropriate labeling of the package by you, even if it was accepted by us.
k) breaching of any term herein.
14.1. You are responsible for the damages caused to Cargo Delivery by the non-compliance of your contractual obligations.
15.1. Cargo Delivery has the obligation to receive the prior claim addressed by the user who considered prejudiced by the inappropriate performance of the service.
15.2. The claim must be filed by the consigner or consignee on behalf of the consigner, in written form, by fax or electronic format, to the registered office of Cargo Delivery, within 30 days since Cargo Delivery took over the delivery; it will be recorded based on a registration number or, in case in which it is mail delivered, based on a letter with receipt acknowledgment.
15.3. The claim should be accompanied by the evidence of delivery and the proof of the capacity of claimant (consigner or consignee).
15.4. The claim must comprise all the relevant data regarding the loss, damage or delay caused, the weight, the amount of the declared value, the contents or any other particulars considered to be necessary. The consigner or the consignee indicates in the claim its challenges, if the claim proves to be grounded.
15.5. In order to consider the claim, depending on the case, you should make available to us the original package for assessment purposes.
15.6. The consigner can anytime waive the claim filed by the consignee.
15.7. We will consider the deliverance to be delivered under the best conditions if the consignee makes no reference on the transportation document when receiving the parcel.
15.8. The fees for the mail delivery as well as for any other fees, should be paid by you and you are not entitled to deduct any amounts from these fees. Should these conditions are not observed, Cargo Delivery will hold no responsibility whatsoever.
15.9. Both the consigner and the consignee will undertake towards Cargo Delivery that will not allow to any third parties with interests upon the contents or delivery itself to file a claim or judicial action against Cargo Delivery, even if this is due to our negligence.
15.10. In case in which this claim or action is filed, you will guaranty against any consequences caused by this action or claim, including the costs that necessary for the settlement of such actions or claims.
15.11. In case of a mail service performed by more suppliers, the supplier who delivered the mail or one of the intermediary suppliers are obliged to transmit the claim filed for settlement to the supplier who took over the order for that mail.
15.12. When in such cases the claim proves to be grounded, the supplier who took over the order for the mail delivery, will compensate the claimant, following that this supplier to recover such amount from the supplier found guilty of the inappropriate performance of that service.
15.13. Cargo Delivery has the obligation to permanently draw up and update a register in which there will be recorded all the claims addressed by consigners and consignees, including the case in which the mail service is performed by more suppliers, as well as the results of these claims.
15.14. The period time intended for the settlement of the claim is of max. 3 months from the date of recording the claim.
15.15. In case in which the user's claim will be found grounded, he/she will be explained such aspect by means of a registered letter or by e-mail with receipt acknowledgment; at the same time, by means of this notification, the user is requested that, within 3 days, to communicate the manner in which he/she intends to cash in the compensations (in cash, banking wire or registered mail), following that, when applicable, to indicate the bank account or the address to which the mail will be sent.
15.16. Within 30 days after the favorable settlement of the claim, the applicant will be compensated pursuant to the previous provisions, depending on the type of the service chosen, with or without declared value.
15.17. In case of granting compensations for the loss or damage of a mail delivery, the claimant undertakes to restitute the compensation received if the claim proved to be ungrounded (the mail being distributed, returned or returned in the initial state, if applicable).
16. DELIVERY INSURANCE (not valid for documents).
16.1. For the internal and international deliveries subject to a delivery added value service, you have the right to complete a special value statement and to request an insurance policy or to conclude your own insurance policy, in default of which you assume all the risks regarding possible losses, damages. This provision is mandatory for packages, the insurance's role being that of covering the declared value, in case of damage compensations.
16.2. Cargo Delivery can perform for you the insurance that will cover the real value, in currency, regarding any looses or physical damages brought to the delivery, provided that you fill in the section regarding the AWB insurance and to pay the afferent insurance bonus.
16.3. The delivery insurance does not cover the indirect looses or damages or the losses or damages caused by delay.
17.1. We are assigned as your "agent" for the purpose of performing, on your behalf, the import, export, customs representation, customs clearing, delivery release operations as well as any other related services subsequent to customs clearing. At the same time, you certify that we are allowed to designate a customs commissioner, broker or customs agent.
17.2. You have the responsibility to make available, if necessary, bearing all the afferent expenses, the additional documentation requested by the customs authorities or other public or governmental authorities. All the expenses (fines, storage fees, manipulation operations, etc) that results subsequent to an action carried out by the customs or public or governmental authority as well as the costs brought about by the impossibility of the consigner or consignee to make available this documentation will be borne by you.
17.3. Cargo Delivery holds no responsibility for possible delays, losses or damages caused by the interference with the customs officers or other governmental representatives.
18.1. You agree that us and any other national authority, including here the customs authority, to open and inspect the mail, without your previous endorsement.
18.2. If the inspection is performed by scanning with X-rays, you cannot file any claim for the damages brought about as a result of scanning.
19.1. Both the routes and the transportation means of your delivery are subject to Cargo Delivery's discretion.
19.2. You authorize us to choose a transportation company for performing the delivery by road or by air. We reserve the right to change the transportation routes and the transporters depending on the equipment and space intended for delivery.
19.3. We do not make any deliveries to the mail boxes.
20.1. The force majeure and the acts of God exonerate Cargo Delivery of any liability, should it fail to execute the contractual obligations.
20.2. By force majeure, we understand an event independent of the parties' will, unpredictable and insurmountable event occurred after the conclusion of the agreement and which impedes Cargo Delivery to partially or completely discharge its contractual obligations.
20.2. Should a Cargo Delivery invokes the force majeure, it has the obligation to make it known, either by written notifications or means of public communication, within maximum 5 days since occurrence, and the proof of existence of the force majeure and its cessations will be communicated within maximum 15 days since occurrence.
20.3. By Acts of God one should understand an unpredictable event independent on the parties' will, occurred after the conclusion of the agreement and which impedes Cargo Delivery to partially or fully execute its contractual obligations.
e) by the unilateral termination of the agreement, claimed by the supplier, in circumstances indicated herein.
22.1. Any litigation occurred from or in relation herein will be amiably settled. Otherwise, the litigation will be deferred to the Court Law in Timisoara, observing the Romanian legislation, and you will also compulsory observe this jurisdiction, excepting the case in which this fact contradicts the applicable jurisdiction.
22.2. The term for submitting the summon is of 6 months for the internal mail and 1 year for the international mail.
22.3. If you address a summon to the court, this summon will be accompanied by the proof indicating that you complied with the previous petition procedures.

References: art. 7
 art. 7
 art. 8
 art. 9
 art. 8
 art. 9
 art. 7
 art. 8
 art. 9
 art. 8
 art. 9
 art. 9
 art. 11
 art. 13
 art. 12
 art. 12
 art. 11