Source: https://ja.scribd.com/document/378981035/Butterfly-Keyboard-Class-Action
Timestamp: 2019-04-25 17:43:30+00:00

Document:
2 among other places, on Apple’s website, which is maintained by Apple employees based in California.
3 Warranty policies and procedures were developed and carried out by Apple employees in Cupertino.
7 case occurred in Santa Clara County.
11 with Touch Bar from B&H Photo Video online for $2,499.
16 computer’s initial setup process, in which Apple provided him with information about the device.
22 keyboard. His attempts were not successful in alleviating the effects of the keyboard defect.
26 advised Mr. Rao that he could bring his laptop in for a repair, but that it would take about a week.
7 the butterfly switch keys on the keyboard of his MacBook Pro.
10 from Apple’s online store for $2,548.94.
16 process, in which Apple provided him with additional information about the device.
19 cleaning the keyboard with compressed air, but the problem persisted.
25 unresponsive. The technician offered to send the laptop to Apple’s service depot for repairs.
2 keyboard defect. Mr. Barbaro returned to the Genius Bar to seek assistance.
6 repairs. He still has the MacBook. It remains defective.
9 regarding the quality and functionality of the keyboards on the MacBook.
12 to disclose to any Plaintiff that the MacBook is defective.
3 keyboard—which is typically not a feature of tablets.
5 core functions of a laptop cannot be performed without a working keyboard.
8 clunky and mechanical keys that operated on buckling spring mechanisms.
10 technology to make laptops more portable and sleek.
17 keyboards with the goal of improving key stability, comfort, and reliability.
21 responsiveness.”3 An image of one of Apple’s MacBook advertisements appears on the next page.
https://www.apple.com/macbook/ (last visited May 8, 2018).
22 accurate, even if you strike them on the side. It is a beautiful keyboard . . . .
25 contained 512 GB of storage and a faster processor.
9 that the MacBook keyboard is “highly responsive” and sensitive to type commands.
16 went on sale on October 27, 2016, with Touch Bar models shipping in the weeks that followed.
19 third-party retailers such as B&H, Amazon, Best Buy, and Walmart.
23 MacBook’s keyboard has a propensity to fail.
26 portal does not—and never did—disclose that the MacBook is prone to keyboard failure.
15 could have returned their laptop for a full or partial refund. Apple failed to do so.
28 use MacBook for its ordinary and intended purpose.
3 plagued by—and will eventually experience—the keyboard defect.
6 of the problems with the MacBook shortly after its release.
9 voice dissatisfaction, frustration, and outrage about the defect.
the “H” doesn’t register when I press it on the corners. I have to hit it right in the middle.
https://discussions.apple.com/thread/7048209 (last visited May 9, 2018).
https://forums.macrumors.com/threads/new-keyboard-h-key.1867551/ (last visited May 9, 2018).
(BTO with 2.9 GHz and 1TB SSD) arrived. And guess what - the keyboard is defective.
21 hard, canned air, the usual stuff - no dice.
https://forums.macrumors.com/threads/macbook-12-c-key-failing.1885101/ (last visited May 9, 2018).
28 Id. (last visited May 9, 2018).
https://discussions.apple.com/thread/7759662 (last visited May 9, 2018).
repeat. Also have a defective trackpad, rattles and other things. Not a great showing at all.
I have a stuck key on the butterfly keyboard of a MacBook Pro (13-inch, 2016). . . .
https://discussions.apple.com/thread/7769334 (last visited May 9, 2018).
28 https://discussions.apple.com/thread/8359279 (last visited May 9, 2018).
https://discussions.apple.com/thread/8375729 (last visited May 9, 2018).
6 Macbook Pro 2018 butterfly keyboard, solutions?
15” Macbook Pro 2017 keyboard problem.
https://discussions.apple.com/thread/8353304 (last visited May 9, 2018).
27 https://discussions.apple.com/thread/8362778 (last visited May 9, 2018).
https://discussions.apple.com/thread/8051207 (last visited May 9, 2018).
28 https://discussions.apple.com/thread/8106230 (last visited May 9, 2018).
Well I have similar issue as well. After 2 months, the notorious ‘b’ key started acting up.
the key to look. I have to pay $400 to get it repaired and it will take 4-5 days.
(last visited May 10, 2018).
25 issue.2083845/page-2 (last visited May 10, 2018).
26 (last visited May 10, 2018).
27 Id. (last visited May 10, 2018).
https://discussions.apple.com/thread/8106230 (last visited May 10, 2018).
different-working-keyboard (last visited May 8, 2018).
5 even earlier, through standard pre-release product testing.
7 69. Apple provided (and provides) a written one-year limited warranty with each MacBook.
9 WHAT IS COVERED BY THIS WARRANTY?
6 keyboard, and that consumers—not Apple—should try to fix this problem.
https://support.apple.com/en-us/HT205662 (last visited May 9, 2018).
18 keyboard defect or prevent the keyboard from failing.
https://discussions.apple.com/thread/8142456 (last visited May 10, 2018).
21 later). It is because of this defect that the keyboards fail repeatedly, even after Apple attempts a repair.
27 continuing to manifest—which it did shortly after Mr. Rao left the Apple store.
10 keyboards failed. The 2017 I have seems to be OK so far.
they had to send it to Apple and replace the whole top piece where the keyboard is.
18 After three topcase replacements they put a 2017 topcase & keyboard back in January.
Three months later I’m starting to get double keys registered instead of single ones.
consistent with their defective nature.
27 https://discussions.apple.com/thread/8106230 (last visited May 10, 2018).
Id. (last visited May 10, 2018).
5 MacBook Pro laptop, equipped with a “butterfly” keyboard.
9 modify, change, or expand the Class definitions based upon discovery and further investigation.
17 Apple would respond inadequately when the defect manifested.
21 consumer protection class actions involving defective consumer electronics.
19 relief, and if so, in what amount.
23 member is likely to pursue legal redress individually for the violations detailed in this complaint.
28 adjudication, economies of scale, and comprehensive supervision by a single court.
11  The claims of Class members include common issues that are appropriate for certification.
14 and purchased his MacBook while in California.
92. Plaintiffs incorporate the above allegations by reference.
10 and existed at all relevant times.
14 operating instructions prior to manifestation of the latent defect.
16 Plaintiffs and Class members their laptops and received timely notice of the breaches they experienced.
18 an effective remedy to Plaintiffs and Class members.
23 Class members have been damaged in an amount to be proven at trial.
101. Plaintiffs incorporate the above allegations by reference.
11 non-defective MacBook, or purchase-price refund.
25 reasonable expectations arising from the express warranty.
27 occurred as Plaintiffs’ and Class members’ MacBooks were materially defective.
2 fair dealing, Plaintiffs and Class members have been damaged in an amount to be proven at trial.
5 108. Plaintiffs incorporate the above allegations by reference.
15 with the laptop. Apple’s express warranty was designed for and intended to benefit end-users only.
20 prone at the point of sale.
23 them during their respective sellers’ buyer’s remorse periods.
8 115. Plaintiffs incorporate the above allegations by reference.
9 116. The MacBook is a “consumer product” under the MMWA. 15 U.S.C. § 2301(1).
10 117. Plaintiffs and Class members are “consumers” under the MMWA. 15 U.S.C. § 2301(3).
11 118. Apple is a “supplier” and “warrantor” under the MMWA. 15 U.S.C. § 2301(4)-(5).
14 the ordinary purposes for which a laptop is used.
17 ordinary and intended purposes.
20 detailed above, but failed to provide an adequate remedy.
21 122. The amount in controversy for purposes of Plaintiffs’ individual claims exceeds $25.
23 the basis of all claims to be adjudicated in the suit.
26 to be determined at trial.
28 MMWA. 15 U.S.C. § 2310(d)(2).
2 CAL. CIV. CODE § 1792, et seq.
3 125. Plaintiff Rao incorporates the above allegations by reference.
5 his MacBook while located in California.
9 128. The MacBook is a “consumer good” within the meaning of CAL. CIV. CODE § 1791(a).
11 “merchantable” under CAL. CIV. CODE §§ 1791.1(a) and 1792.
16 not pass without objection in the laptop trade.
20 not bar an implied warranty claim under the Song-Beverly Act.
5 members have been damaged in an amount to be proven at trial.
6 134. Mr. Rao seek costs and expenses, including reasonable attorneys’ fees, under CAL. CIV.
135. Plaintiffs incorporate the above allegations by reference.
unfair, deceptive, untrue or misleading advertising.” CAL. BUS. & PROF. CODE § 17200.
and constitutes breach of express and implied warranties, and fraudulent concealment.
ensure that goods it places on the market are fit for their ordinary and intended purposes.
11 keyboard when Apple knew that doing so would be ineffective.
15 public at large and is part of a common and uniform course of wrongful conduct.
19 discovering, that the MacBook butterfly keyboards are defective.
24 or suitable non-defective replacement laptops to consumers with failed keyboards.
2 MacBook contains a latent defect that renders the keyboards prone to failure.
9 defective, and failed to correct its misleading partial disclosures.
16 returned them during their respective buyer’s remorse periods.
19 the laptops and their butterfly keyboards without also disclosing the latent defect.
24 for a refund during their respective buyer’s remorse periods.
26 directly and as passed on by Apple’s authorized resellers (e.g., B&H, Best Buy, Amazon, Walmart).
6 149. Plaintiffs incorporate the above allegations by reference.
8 provided “goods” within the meaning of CAL. CIV. CODE §§ 1761(a) and 1770.
9 151. Apple’s acts and practices, as alleged in this complaint, violate the CLRA, CAL. CIV.
11 connection with transactions—namely, the sale of defective laptops to Plaintiffs and Class members.
17 MacBook’s keyboard is defective and prone to failure.
21 including the keyboard, that were materially misleading.
26 Plaintiffs’ and Class members’ respective buyer’s remorse periods expired.
4 attorneys’ fees and costs, declaratory relief, and punitive damages.
6 Class, Plaintiffs Rao and Barbaro each sent CLRA notices to Apple on May 10, 2018.
11 complaint to include a request for monetary damages pursuant to the CLRA.
13 accordance with CAL. CIV. CODE § 1780(d).
16 160. Plaintiffs incorporate the above allegations by reference.
24 incomplete, false, or misleading, or that it had failed to disclose that the MacBook is defective.
26 to purchase or expiration of their respective buyer’s remorse periods.
3 it during their respective buyer’s remorse periods.
7 defect before the MacBook’s release, and only Apple had access to this information.
15 the existence of the defect.
24 MacBook launch event—provided any indication that the MacBook is defective.
27 refunds under its Warranty.
8 defect in deciding to purchase their laptops.
11 receive the value of the premium price they paid for their laptops.
4 F. Grant such other and further relief as the Court deems appropriate.
7 triable as of right.
4 2. I am a Plaintiff in the above-captioned action.
6 on violations of the Consumers Legal Remedies Act, California Civil Code section 1750 et seq.
7 4. The Class Action Complaint has been filed in the proper place for trial of this action.
10 issue in this action, within Santa Clara County.
11 6. I purchased my MacBook Pro from B&H Photo Video.
14 and correct to the best of my knowledge. Executed on May 11, 2018 in San Diego, CA.

References: § 2301
 § 2301
 § 2301
 § 2310
 § 1792
 § 1791
 § 17200
 § 1780