Source: https://www.arcotelhotels.com/en/camino_hotel_stuttgart/terms_and_conditions/
Timestamp: 2019-04-21 10:05:08+00:00

Document:
3. The customer’s terms and conditions apply only if so agreed in advance.
1. The contract is made when the hotel accepts the customer’s application. At its own discretion, the hotel may confirm the room reservation in writing.
4. Any claims against the hotel for circumstances which become known to the parties become time-barred one year from the beginning of the standard statutory period of limitation prescribed by § 199 I BGB Federal Civil Code). Regardless of whether the circumstances become known to the parties or not all claims become time-barred after five years. These restrictions on the period of limitation do not apply to claims which are based on a deliberate action or grossly negligent breach of obligations on the part of the hotel.
3. The agreed rates include applicable value-added tax as required by law. If the period between conclusion and fulfillment of contract exceeds four months, and if the rate generally charged by hotel for such services increases, then the hotel may raise the contractually agreed rate to a reasonable extent, but not by more than ten percent.
5. Hotel bills not showing a due date are payable in full within ten days of receipt. At any time, the hotel is entitled to call in accrued amounts owed and require immediate payment. In case of delayed payment, the hotel is entitled to charge a reminder fee of EUR 2.00 plus 8 per cent interest over the current discount rate in accordance with § 288. The customer and hotel reserve the right to show evidence of lower or higher damages, respectively.
4. At its discretion, the hotel may require flat-rate compensation from the customer for damages incurred. The customer is then obligated to pay 95 per cent of the contractually agreed rate for lodging with or without breakfast, 70 percent for room and half-board, and 60 percent for room and full-board arrangements. The customer is at liberty to show that no damages were incurred or that the damages incurred by the hotel were lower than the flat-rate amount charged.
4. The contracting party/guest is also obliged not to smoke in areas marked as No Smoking. Violations of this rule will be penalised with a contractual penalty of minimum €100 in a standard room and up to €500 in a suite. The contractual penalty will be agreed and added to the room charge and covers the costs of the special cleaning services required to repair the damage.
1. The hotel assumes liability for the due care and diligence of a prudent merchant. However, its liability for is limited in non-typical service areas to performance defects, damage, consequential damage, and discruptions resulting from intent or gross negligence on the part of the hotel. Should discruptions or defects occur in the hotels services, the hotel will endeavor to provide relief when it becomes aware of this or upon the customers immediate notification of the defect. The customer undertakes to contribute reasonable assistance in remedying the disruption and minimizing any possible damage.
2. The hotel’s liability for loss, destruction or damage of guest property brought onto the premises shall be limited under section 702 of the German Civil Code of Law (BGB) to 100 times the price of accommodation for one day, but not exceeding EUR 3,500.00. For cash, securities or valuable items liability shall be limited to a maximum of EUR 800.00. In any event, valuables are to be stored in the in-room safe.
2.1 The contract is concluded upon customer's acceptance of the offer made by the hotel. The hotel may confirm the booking in written or electronic form.
2.3 The reletting or subletting of hired rooms, areas, and objects requires prior written consent of ARCOTEL Hotels. § 540 Paragraph 1 Sentence 2 of the German Civil Code (Bundesgesetzbuch = BGB) is waived if the customer is not a consumer.
3.1 ARCOTEL Hotels is obligated to render the agreed-upon services according to contract and as put forth in these General Terms and Conditions of Business.
b) for businesses, the public sector, associations, or other institutions not covered under § 13 of the German Civil Code (Bundesgesetzbuch = BGB) interest on overdue accounts in accordance with § 288 Paragraph 2 of the German Civil Code is due in the amount of 8 % above the current prime lending rate.
3.4 Should the invoicing details provided subsequently require correction (e.g. billing address and/or splitting of the bill) a processing fee of EUR 10.00 will be charged for each change in invoice.
4.1 The hotel can grant the contracting party a right of rescission exercisable at any time. The agreement of the hotel to rescission is to be in written or electronic form. In such a case ARCOTEL Hotels has a claim to reasonable compensation for damages. The conditions for cancellation are a part of the contract agreed upon in writing between the contracting party and ARCOTEL Hotels.
• The contracting party has applied for the opening of insolvency proceedings in regard to its assets, has made a statutory declaration in accordance with § 807 of the Code of Civil Procedure (Zivilprozessordnung = ZPO), has initiated an extrajudicial debt settlement process or has stopped payment.
6.1 ARCOTEL Hotels can make an adequate substitute event room (of the same quality) available to the contracting party if this is reasonable for the contracting parties, especially when the differences are minor and the substitution is justified based on factual grounds.
authorizations as well as all other public law provisions pertaining to the event.
8.7 The contracting party is responsible for promptly taking care of the necessary applications with the competent authorities (e.g. GEMA) if it is itself arranging musical performances and to present the approved forms to ARCOTEL Hotels one week before the event. The costs of official applications are to be borne by the contracting parties.
9.1 The contracting party is obligated to inform the hotel for purposes of approval of any installation of decoration materials or other objects and to receive its consent. The event rooms are not to be damaged. The installation is to be undertaken by competent personnel. There must be compliance with all fire regulations in accordance with DIN (in any case B1, Q1).
9.2 Objects brought along for exhibition and other items that are brought into the event premises and/or into the hotel are done so at the risk of the contracting party. With the exception of the negligence or intentional acts on the part of the hotel, the hotel assumes no liability for loss, destruction, or damage. Exceptions to this exclusion of liability are damages resulting in death, bodily injury, or impairment of health.
limitations do not apply to claims based on intentional or grossly negligent violation of duty.
12.2 The agreed-upon place of jurisdiction is the location of the ARCOTEL Hotels that is the contracting party.
12.3 It is agreed that German law is to be applicable.

References: § 199
 § 288
 § 540
 § 13
 § 288
 § 807