Source: https://www.jacobsa.de/info/withdrawal.html
Timestamp: 2019-04-24 14:45:41+00:00

Document:
Any customer has the right to revoke his / her contractual statement without stating reasons within 14 days in writing (e.g. Letter, e-mail) or by returning the goods, if these have been received by the customer before the expiration of this period. The period begins at the earliest on the day after the goods have been received along with a copy of these instructions in written form, but not before the customer has received the goods and not before we have fulfilled our duty to inform according to § 312c Sect. 2 BGB in connection with § 1 Sect. 1, 2 and 4 BGB-InfoV as well as our duties according to § 312e Sect. 1 sentence 1 BGB in connection with § 3 BGB-InfoV. The prompt return of said merchandise or order satisfies a preservation of the revocation period.
In the event of an effective cancellation the mutually provided goods and services shall be returned and, if applicable, any benefits enjoyed (e. g. interest) surrendered. In case the customer cannot return the received goods and services in total or in part or only in deteriorated condition, the customer has to, if applicable, provide compensation insofar. This does not apply for the delivery of goods, if the deterioration of the goods were due exclusively to their inspection - as would have been possible for you in a retail shop for example. Incidentally the customer can avoid the obligation for compensation by not using the goods, as if they were his/hers property, and by refraining from doing anything, that could impair their value. Items that are capable of being shipped are to be returned. The customer is responsible for the cost of said return, if the supplied commodity corresponds to the ordered and if the price of the good does not exceed 40 Euro, or if the price does exceed 40 Euro and the customer at the time of the revocation has not yet executed consideration or if a contractually arranged payment instalment has not yet been rendered. The costs of return delivery are otherwise free of charge for the customer. Goods that can be dispatched as parcels have to be returned at our risk and expense. Goods that cannot be returned as parcels will be collected from your address. Obligations for refunding of payments must be fulfilled by you within 30 days after dispatch of the customer’s declaration of cancellation.
(1) This corresponds to the new policy by the legislature in Annex 1 to Article 246 § 2 para 3 sentence 1 BGB provided from 04.08.2011 and valid model for a withdrawal.
(2) The period of withdrawal is in accordance with § 355 paragraph 2 BGB if the consumer no later than 14 days of contract or immediately after conclusion of the contract in writing a revocation is communicated. If the instruction in writing later, the period one month.

References: § 312
 § 1
 § 312
 § 3
 § 2
 § 355