Source: https://www.romeguestcenter.com/conditions-of-sale/
Timestamp: 2019-08-26 08:15:41+00:00

Document:
CONDITIONS OF SALE - Rome Guest Center
GENERAL TERMS AND CONDITIONS FOR THE SALES OF TOURIST PACKAGES
TOURIST INFORMATIN – TECHNICAL FILE
At the time of conclusion of the contract the organizer will also inform the passengers aboutthe identity of the actual vector/s in effect, without prejudice to art. 11 of EC Regulation2111/2005, and its / their possible inclusion in the cd. “Black list” under that Regulation.
In the case that the proposed alteration as per paragraph 1, is not accepted by the tourist, the latter can alternatively exercise the right to reclaim the previously paid sum or to accept an alternative tourist package pursuant to paragraph 2 and 3 of article 10.
– increase of the price exceeding 10%, as per aforementioned art. 8;
– to enjoy an alternative tourist package without any increase of price, or with refund of the excess price if the second tourist package should be of inferior value;
– to the refund of the sole down payment. Such refund will be due within 7 working days from receipt of the application for refund.
MODIFICATION AFTER DEPARTURE
TOURIST OBBLIGATIONS
OBBLIGATION OF ASSISTANCE
If not specifically included in the price, it is possible, and even advisable, to stipulate at the moment of booking at the office of the promoter or of the seller, a special insurance covering expenses arising from cancellation of the tourist package, injuries and incidents related to the transportation of luggage. It is also possible to stipulate an assistance contract covering repatriation expenses in case of accidents, illness,incidentals and/or force majeure. The tourist will exercise rights inherent these contracts exclusively in respect of the Insurance Companies stipulated, according to the conditions and in the manner provided by these policies.
GUARANTEE FUND (art. 51 TOURISM CODE)
Furthermore, the Fund must promptly provide tourists with financial funds in the event of forced return from countries not included in the European Community, due to emergencies which may be ascribable, or not, to the behaviour of the promoter.
GENERAL CONTRACT CONDITIONS FOR THE SALE OF SINGLE TOURIST SERVICES
Contracts having as their object the offer of the sole service of transport, of the sole service of accommodation, or of whatsoever other separate tourist service, cannot be considered negotiable in point of travel or tourist package, but rather are governed by the following CCV provisions: article 1 no.3 and no.6; articles 17 to 23, articles 24 to 31, (limited to the parts of those provisions that do not relate to the promoter’s contract) and other agreements concerning the sale of the single service contract.
The seller who undertakes to procure via third parties, including electronically, a disaggregated tourist service, is required to issue the tourist documents relating to this service, that will indicate the amount paid for the service, and can not in any way be considered travel organizer.
These contracts are also subject to the following clauses to the general conditions of the contracts for the sale of the above mentioned tourist packages: art. 6 paragraph 1; art. 7 paragraph 2; art. 13; art. 18.
The application of these clauses does not determine the configuration of related services such as tourist packages. The terminology of the said clauses regarding the tourist package contract (organizer, travel, etc.) can be understood with reference to the corresponding figures of the contract of sale of individual tourist services (seller, accommodation, etc.).
The translation is provided as a courtesy. In the event of controversy the letter of the Italian text applies:
CONDIZIONI GENERALI DI CONTRATTO DI VENDITA DI PACCHETTI TURISTICI E SINGOLI SERVIZI PER TURISTI
INOFORMAZIONI AL TURISTA – SCHEDA TECNICA
MODIFICA DEL PACCHETTO PRIMA DELLA PARTENZA
I turisti dovranno informare l’intermediario e l’organizzatore della propria cittadinanza e, al momento della par- tenza, dovranno accertarsi definitivamente di essere muniti dei certificati di vaccinazione, del passaporto individuale e di ogni altro documento valido per tutti i Paesi toccati dall’itinerario, nonché dei visti di soggiorno, di transito e dei certificati sanitari che fossero eventualmente richiesti.
Il turista è sempre tenuto ad informare l’Intermediario e l’organizzatore di eventuali sue esigenze o condizioni particolari (gravidanza, intolleranze alimentari, disabilità, etc.) ed a specificare esplicitamente la richiesta di relativi servizi personalizzati.
ASSICURAZIONE PER LE SPESE DI ANNULLAMENTO E DI RIMPATRIO
STRUMENTI ALTERNATIVI RISOLUZIONE CONTROVERSIE
I contratti aventi ad oggetto l’offerta del solo servizio di trasporto, del solo servizio di soggiorno, ovvero di qualunque altro separato servizio turistico, non potendosi configurare come fattispecie negoziale di organizzazione di viaggio ovvero di pacchetto turistico, sono disciplinati dalle seguenti disposizioni della CCV: art. 1, n. 3 e n. 6; artt. da 17 a 23; artt. da 24 a 31 (limitatamente alle parti di tali disposizioni che non si riferiscono al contratto di organizzazione) nonché dalle altre pattuizioni specificamente riferite alla vendita del singolo servizio oggetto di contratto. Il venditore che si obbliga a procurare a terzi, anche in via telematica, un servizio turistico disaggrega- to, è tenuto a rilasciare al turista i documenti relativi a questo servizio, che riportino la somma pagata per il servi- zio e non può in alcun modo essere considerato organizzatore di viaggio.

References: art. 11
 art. 8
 art. 6
 art. 7
 art. 13
 art. 18
 art. 1