Source: https://www.bitwala.com/privacy-policy/
Timestamp: 2019-04-20 08:55:45+00:00

Document:
We would like to inform you about the nature, scope and purpose of the collection and use of your personal data when using our Services on our website www.bitwala.com (the “Website”) and the associated Platform for Crypto and Fiat Banking (the “Platform”) consisting of the Web Interface (the “Web App”) and the Mobile Interface (the “Mobile App”), which Bitwala GmbH, Ohlauer Straße 43, 10999 Berlin, Germany (“Bitwala”) provides in cooperation with solarisBank AG, Anna-Louisa-Karsch-Straße 2, 10178 Berlin, Germany (“Partner Bank”).
Bitwala gathers, uses and saves your personal data to provide access to the Website.
This includes any information you provide manually as well as technical information that is required for the communication between your end-device and our applications.
With every access to our Website or our App, usage data are transmitted through the respective internet browser and stored in log files, the so-called server log files. The records stored in this case contain the following data: date and time of retrieval, page name, IP address, referrer URL (i.e. the page you have previously visited), the amount of data transferred, as well as the product and version information of the browser used. The IP addresses of users will be deleted or anonymized after the end of use. In the case of anonymization, the IP addresses are changed in such a way that the details of personal or factual circumstances can no longer be assigned to a specific or identifiable natural person, or only with a disproportionate amount of time, cost and manpower.
We use the log data and log files only for statistical evaluations for the purpose of operation, security and optimization of our offer.
Additionally you may provide us certain information by your own choice to use certain features of our Website.
In order to participate and register for the Pre-Sign Up process and our Newsletter, you have to enter your e-mail address and your name via the Website or the App, which we will then collect and save on the basis of Art. 6 para. 1 lit. b) GDPR.
We need your e-mail address and your name, in order to categorize you in the Pre-Sign Up list (places on the list) and to identify you in the list. Furthermore, we need your e-mail address to confirm your registration in the pre-sign up process and to communicate with you.
At the end of each newsletter, there is a link through which you can unsubscribe from the newsletter at any time. You can also unsubscribe from the newsletter at any time via a message to the imprint of our website ( https://www.bitwala.com/imprint/ ) or with a message to the contact details provided in Paragraph 1. Upon cancellation of the newsletter, the personal data provided for the purpose of providing of the newsletter have been deleted, unless a statutory retention requirement precludes this.
With our surveys and questionnaires, we would like to adapt and improve the service offering to the needs of our participants in the pre-signup process. For each participation in a survey, the registered user moves up several places on the pre-signup list. You can participate in our surveys by clicking on a button on our website or our app. If you participate in a survey, we will store your e-mail address and your name so that we can identify you and classify you in the pre-signup list.
We use this data to provide customer-oriented demographics for improving marketing strategies and products.
Our Website is hosted by a third party service provider based in the US. To protect your privacy when transferring data outside the EEA we have concluded Standard Contractual Clauses (https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32010D0087) provided by the EU commission. Furthermore, our hosting service provider is contractually bound to our instructions under a Data Processing Agreement. Additionally, this service provider is bound to our instructions by a data processing agreement.
To remember your cookie consent The processing of data collected via our cookies is based on our legitimate interest to provide you a convenient and individualised service on our website, ARt. 6 para. 1 lit. f GDPR.
You can withdraw your consent for cookie processing at any time by clicking on this link or contacting us via our email address provided above. Please keep in mind that withdrawal is only effective towards Bitwala and Partner Bank, therefore you may be tracked by other websites using the services listed below.
If you wish to disable tracking in general, you can always configure your browser to decline cookies, in which case we will not be able to process data in the above mentioned way. Alternatively you can prevent cookies on your device, using the services of Truste and Your Online Choices.
Google has committed itself to self-certification by the US Department of Commerce to adhere to the framework of the EU-US Privacy Shield.
Our Website uses the services of “AdWords Conversion-Tracking” and “AdWords Remarketing” from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“). “AdWords Conversion Tracking” allows us to comprehend and analyse defined customer actions (such as clicking on an advertisement, page views, downloads). “Adwords Remarketing” allows us to show you individualised advertisement messages of our products on partner-websites from Google. Both services are using Cookies and similar technologies. The data collected in this context can be transmitted for evaluation for Google to a server in the USA and can be stored there.
In the event that personal data is transferred to the USA, Google has committed itself to self-certification by the US Department of Commerce to adhere to the framework of the EU-US Privacy Shield.
If you are using a Google Account, Google may associate your web and app browsing history with your Google Account and use information from your Google Account to personalize your advertisement, based on the settings stored in your Google Account. If you do not want this connection to your Google Account, you have to log out of your Google account, before visiting our website.
As described before, you can configure your browser in order to reject cookies. You can also disable the Personalized Advertising button in the Google Ads Settings. In this case, Google will only display general advertising that has not been selected based on the information collected about you.
We use Facebook Pixel Codes on this website, an analytical tool from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
The use of Facebook Pixel causes that Facebook is aware of your visit on our website and thereby allows to initiate personal advertisements. In the event that you are logged into your Facebook account while visiting our website, Facebook will allocate your Facebook account to the visit on our website.
The legal basis for processing your personal data is Art. 6 para. 1 lit.) f GDPR. You can change your settings for advertisements from Facebook here, if you are logged into your Facebook account. By using YourOnlineChoices, you can change your preferences regarding individual online advertisement here.
The use of Twitter Pixel causes that Twitter is aware of your visit on our website and thereby allows to initiate personal advertisements. In the event that you are logged into your Twitter account while visiting our website, Twitter will allocate your Twitter account to the visit on our website.
The legal basis for processing your personal data is Art. 6 para. 1 lit.) f GDPR. You can change your settings for advertisements from Twitter here, if you are logged into your Twitter account. By using YourOnlineChoices, you can change your preferences regarding individual online advertisement here.
Our website is using AdRoll Pixel, a so-called retargeting technology from the service provider AdRoll Limited; Level 6; 1 Burlington Plaza Burlington Road; Dublin 4, Ireland.
AdRoll Pixel allows us to place personalized advertisements for you, by using a Cookie-based analysis of the user’s former behaviour.
Our Website is using Finative Pixel, a analysis tool from Finative GmbH, Im Mediapark 5, 506070 Cologne, Germany.
We are using Finative Pixel to analyse the user’s behaviour on our website. The analysis helps us with the evaluation and recording of the user’s conversion rate. The conversion rate identifies the number of users, which have sign up with us, after they have clicked on an advertisement from us that has redirected the user to our website. The Finative Pixel allows us to improve our advertisements and our marketing.
You can, as described above, configure your browser in a manner that no personal data is processed.
Wordpress has committed to self-certification with the US Department of Commerce to uphold the principles of the EU-US Privacy Shield. Further information on the privacy of Wordpress can be found here.
On the basis of your consent, we use Mailgun Technologies, Inc., a Delaware corporation headquartered at 535 Mission St. San Francisco, CA 94105 USA for sending and tracking emails. Mailgun is a marketing tool for sending emails for promotional purposes.
On the basis of your consent, we use Intercom, headquartered at 55 2nd St. San Francisco, CA 94105, USA for sending messages in sales and after-sales service. Intercom is a customer service tool for communicating with customers. Your personal data (name, e-mail address, possibly provided documents) will be transmitted on Intercom's servers in the USA and stored there.
On the basis of your consent, we use Mixpanel Inc, headquartered at 405 Howard Street, San Francisco, CA 94105, USA for analyzing mobile data service provider. Mixpanel is a tool for understanding user behavior in the interface and in the mobile application. Your personal data (name, e-mail address, IP address, personal data that you have provided us with) will be transmitted to the servers of Mixpanel Inc. in the USA and stored there.
The legal basis is Art. 6, Paragraph 1, Clause 1, Point (f) of the GDPR, based on our legitimate interest in you sharing our contents via social media and in our expanding our reach in this way. Should personal data be transmitted to the USA, these social networks have acceded to the EU-US Privacy shield. The social network may receive the information that you have called up the corresponding page of our online site. This will be done irrespective of whether you have an account with the provider and are logged-in there. If you are logged-in, these data will be assigned directly to your account. If you turn on the activated plug-in and e.g. link the page, the social network may also store this information, including data and time, in your user account and inform your contacts of this publicly if you have activated the relevant function. If you do not wish for assignment with your profile at the respective social network, you must log-out before activating the plug-in.
The providers may store these data as usage profiles and use them for purposes of advertising, market research and/or needs-based design of its website. Such an evaluation will be made in particular (for users not logged-in, too) for the display of needs-based advertising and to inform other users of the social network about your activities on our website.
as a Facebook user you can disable advertising on the basis of social actions in the Ad preferences. You can also completely prevent the loading of Facebook social media plug-ins by using supplementary programs for your browser, e.g. Facebook Blocker. You will find more detailed information in Facebook’s Privacy Statement.
as a Twitter user you can disable advertising on the basis of social actions in the Ad preferences. You can also completely prevent the loading of Twitter social media plug-ins by using supplementary programs for your browser. You will find more detailed information in Twitter’s Privacy Statement.
as a Reddit user you can disable advertising on the basis of social actions in the Ad preferences. You can also completely prevent the loading of Facebook social media plug-ins by using supplementary programs for your browser. You will find more detailed information in Reddit’s Privacy Statement.
*as a LinkedIn user you can disable advertising on the basis of social actions in the Ad preferences. You can also completely prevent the loading of LinkedIn social media plug-ins by using supplementary programs for your browser. You will find more detailed information in LinkedIn’s Privacy Statement.
If you use our Banking Platform, Bitwala and Partner Bank will be considered Joint Controllers within the meaning of the EU data protection regulation (GDPR) and the federal data protection law (BDSG) for any processing related to your use of the Platform.
As Joint Controllers both Bitwala and Partner Bank are responsible for any Platform related request and inquiries. Please address any privacy related matters to: dataprotection@bitwala.com or privacy@solarisbank.de As our Bitwala Customer Support Team has a special division for privacy related issues, your request is most likely processed faster if you contact us on dataprotection@bitwala.com.
While you can reach out to either Bitwala or Partner Bank, we have shared privacy related tasks according to our contribution to the Platform. Therefore, any banking and crypto related request will redirected to and handled by Partner Bank, even if you contact Bitwala. Vice Versa, inquiries regarding the technical provision and marketing use of the Platform will effectively be processed by Bitwala. Bitwala and Partner Bank work closely together in any case to provide the best service to you.
Bitwala will be considered the responsible Joint Controller for processing of personal data for the provision of your User Account and will therefore handle any of your account related requests.
To use our Platform you need a User Account. For this reason and based on Art. 6 para. 1 lit. b) GDPR, we process your Account Information.
The Partner Bank will be considered the responsible Joint Controller for processing of personal data for the provision of our Blockchain Interface and will therefore handle any of your blockchain related requests.
Core feature of our banking services is a Blockchain Interface that allows you to interact with your Wallet and the respective Blockchain. While we have no control over processing of personal data on the respective Blockchain, we are processing your data to create and manage the access to your wallet.
Your wallet will be provided by a third party service provider. For the creation process you have to generate a pair of keys which will be used to access your wallet. The original generation of the keys takes place exclusively on your own end device. At no point will Bitwala or BitGo have access to the funds in your wallet.
Please remember to save guard your keys with the appropriate measures and to always use strong password encryption. Bitwala will not be able to help with lost access to wallets and/or lost funds. As the wallet provider is located in the USA, Crypto Information in will be transferred to the US upon any of your interactions with the wallet, including its creation.
Any incoming or outgoing transactions will be initiated on our Platform and sent via your Wallet to the respective Blockchain. Therefore, for each transaction, one of the addresses stored in your wallet will be published to the respective open public blockchain and be publicly available over the internet. While the transaction data may not seem to be personally identifiable information it is still considered personal data under GDPR as it is possible for us to match single addresses to our users for the provision of our services.
While we are not able to control any processing that happens on the Blockchain, we take industry standard precautions to ensure that your privacy is protected.
Our Platform provides you an overview over any transaction sent or received from both your wallet and bank account. To maintain an overview of your crypto transaction we keep a history of all incoming and outcoming transactions on your wallet.
Your digital assets are stored on the blockchain and can be accessed or transferred using the wallet. Neither Bitwala or Partner Bank nor the wallet provider can cause transactions from your wallet except on your request. Any request issued via our Blockchain Interface to the wallet provider must be signed with a private key which is exclusively known to you and serves as you “wallet password”.
To further increase security, our Blockchain Interface is whitelisted with the wallet provider. Therefore, any interaction from another interface with your wallet will be blocked by default. If you wish, however, to transfer your wallet and make it accessible from third party interfaces, you may transfer your wallet by following the instructions in the Bitwala Help Center.
Partner Bank will be considered the responsible Joint Controller for processing of personal data for the provision of our Banking Interface and will therefore handle any of your banking related requests.
Partner Bank will be considered the responsible Joint Controller for processing of personal data for the hosting of the applications that enable you to interact with your bank accounts and wallet and will therefore handle any of your requests related to the technical provision of the Banking and Blockchain Interface.
In addition to the data processed to provide the functionality of our Blockchain and Banking Interfaces, whenever you access our Platform via the Website or Bitwala Mobile App, we will process the above mentioned technical data to establish the communication between your end-device and our applications.
Additionally, when you access our Platform via the Bitwala Mobile Application, we collect certain App Specific Data to provide our Services, based on on Art. 6 para. 1 lit. b GDRP, as well as to optimize and market our product, based on our legitimate interest to do so, Art. 6 para. 1 lit. f GDPR.
If you enable push notifications, we will process your App ID in order to send you relevant information which may be triggered by certain events on your account, wallet or mobile device. This Processing is based on your implicit consent given when you chose to which extent you would like to receive notifications, Art. 6 para. 1 lit. a GDPR.
In our App, we also use tracking devices for performance and marketing analytics purposes. While technically different, effectively these tracking devices work similar to cookies by enabling us to assign a pseudonymous identifier to a certain device. Based on your consent, provided when first accessing our App, we use Google Analytics, Customer.io and Mixpanel for mobile devices. Please see above for relevant information on how we transfer data to these services and how we protect your data when doing so or how you can prevent these services from tracking you.
The web and mobile applications on which our Platform runs are hosted on servers provided by Amazon Web Services Inc., 410 Terry Avenue North, Seattle, Washington 98109, USA (“AWS”). The servers we use are located within the European Economic Area. For certain technical services, however, data may be processed outside the EEA, especially in the USA.
AWS is Privacy Shield certified, asserting an adequate level of protection according to the adequacy decision of the European Commission 2016/1250. Additionally, AWS is bound to our instructions by a data processing agreement, implementing Standard Contractual Clauses of the European Commission.
This is legally permissible and requisite, pursuant to Art. 6 para. 1 lit. b GDPR, for the handling of contracts with yourself or for the execution of precontractual actions which are being carried out at your request.
We store personal data only as long as necessary to fulfil our contractual or statutory duties. This means that, as long as your account is active, we will keep any data required to provide our Services. Upon your deletion of your account, we will delete any of your data, provided it is not required for purposes of evidence, in which case we keep it until expiration of statutory periods of limitation, or for statutory retention periods.
You have the right to information about the processing of your personal data at any time and free of charge. This information includes an overview of the data relating to you, as well as a copy of such data (Right to Access). Should data be or become inaccurate, we are obliged to correct the information on your request (Right to Rectification). You may at any time request the deletion of data (Right to Erasure). Wherever we are not able to delete your data, as may be the case when we are subject to statutory retention periods, data processing will be restricted. Processing will also be restricted upon your request, if you believe that the data we have stored are not correct or if there is a dispute over the legality of the processing (Right to Restriction of Processing). You may at any time request us to transfer your personal data to you or a third party of your choice (Right to Data Portability).
Alternatively you may use features provided within our applications to withdraw your consent.

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