Source: https://www.lufthansagroup.com/en/service/privacy.html
Timestamp: 2019-04-25 00:07:11+00:00

Document:
We, DEUTSCHE LUFTHANSA AG (Venloer Straße 151-153, 50672 Cologne, Germany) (hereinafter also “Lufthansa Group”, “we”, “us”), wish to inform you how your personal data is processed when you use our website www.lufthansagroup.com (“website”).
The data is also saved in our system’s log files. This data is not stored together with other personal data of the user.
We collect and use this technical information for purposes of (network) security (for example, to ward off cyberattacks), to better understand our users’ needs, to continuously improve our website and to enable users to access the website from their computers.
The data is saved in log files in order to ensure website functionality. The data also helps us to improve the website and safeguard our information technology systems. The data is not analysed for marketing purposes in this context.
Art. 6 (1) (f) of the General Data Protection Regulation (GDPR) forms the legal basis for the temporary storage of the data and log files.
a) Transient cookies are deleted automatically when your close your browser. They particularly include session cookies. They store what is referred to as a session ID, with which your various browser requests can be assigned to a common session. As a result, your computer can be recognised again when you return to our website. The session cookies are deleted when you log out or close the browser.
b) Persistent cookies are automatically deleted after a specified period, which can differ according to the cookie. You may delete the cookies in security settings of your browser at any time.
The software runs exclusively on our website’s servers. The user's personal data is only stored there. Distribution of the data to third parties is prohibited.
Our legitimate interest pursuant to Art. 6 (1) (f) GDPR in increasing the efficiency of our website is the legal basis for the use of the tool.
The processing of the user’s personal data enables us to analyse the browsing behaviour of our users. By analysing the data collected, we are in the position to compile information about the use of the individual components of our website. This helps us to steadily improve our website and its user friendliness. For these purposes, our legitimate interest in the processing of data is provided by Art. 6 (1) (f) GDPR. The anonymisation of the IP address adequately serves the interests of users in the protection of their personal data.
The data is deleted as soon as it is no longer needed for our record-keeping purposes.
In our case, this is after 90 days.
Lufthansa shares are registered shares with transfer restrictions. Pursuant to Section 67 German Stock Corporation Act (AktG) and the provisions of the German Aviation Compliance Documentation Act (LuftNaSiG) applicable to Lufthansa, personal data is required for entering a shareholder in the shareholders’ register. You can find more detailed information on data protection for the shareholders of Deutsche Lufthansa AG here.
The fields with a star next to them are mandatory. Unless this information is provided, the reports cannot be delivered. Our service provider will delete the data immediately after the report is sent. If you subscribe to the sustainability report, the data for delivery is stored until you cancel the subscription.
The legal basis for the use of the described process is our legitimate interest pursuant to Art. 6 (1) (f) GDPR since we cannot send the requested report to you without your postal address.
The fields with a star next to them are mandatory, otherwise we cannot refer adequately to the request. The data will only be used for internal processing and to respond to your inquiry.
Accordingly, Art. 6(1)(a) GDPR forms the legal basis for data processing following the user’s application process if the user has given consent.
When registering for online services, you have the option to receive the invitation to the Annual General Meeting and additional important shareholder information by electronic delivery.
The legal basis for the processing of the aforementioned personal data for the described purpose is your consent pursuant to Art. 6 (1) (a) GDPR, which you issue when registering for the online service.
The data is deleted after three years, according to legal requirements.
The fields with a star next to them are mandatory. Unless this information is provided, the newsletter cannot be sent via email.
The data is deleted as soon as it is no longer needed for achieving the purpose for which it was collected. As a result, the user’s email address is stored for as long as the subscription to the newsletter is active. Accordingly, Art. 6(1)(a) GDPR forms the legal basis for data processing following the user’s subscription to the newsletter if the user has given consent.
There is a possibility that your data may be analysed in a data warehouse to evaluate the preferences of our registered customers (“statistical analysis”) for the purposes of possible distribution at the Annual General Meeting as well as the optimisation of our website. We undertake this processing in order to acquire a better understanding of what our customers expect from our web presence. This analysis also helps us with auditing and safeguarding security, which is why we perform this processing to protect our legitimate interests, in accordance with Art. 6 (1) (f) GDPR.
2.4. Our legitimate interest in processing personal data.
To protect the Company against material and intangible damage.
The input fields that are mandatory for performing the requested contract or service are marked accordingly on the website. The input is mandatory because of either legal or contractual requirements.
Your data is deleted as soon as it is no longer needed for the specified purposes. In certain circumstances, personal data is kept for the period during which claims against Deutsche Lufthansa AG may be enforced (statutory limitation period of three to thirty years). Personal data is also saved to the extent that and for so long as Deutsche Lufthansa AG is legally obliged to do so. Corresponding burdens of proof and duties of retention arise from, among others, the Commercial Code, Tax Code and Money Laundering Act. These prescribe retention periods of up to ten years.
The controller shall no longer process your personal data unless the controller demonstrates compelling legitimate grounds for the processing that override your interests, rights and freedoms or the processing is necessary for the establishment, exercise or defence of legal claims.
Where your personal data is processed for direct marketing purposes, you have the right to object at any time to processing of personal data, which includes profiling to the extent that it is related to such direct marketing.
Personal data may be transmitted to third countries or international organisations as part of this. For your protection and the protection of your personal data, appropriate safeguards are provided for such data transmissions as per and in accordance with legal requirements (particularly the use of EU standard contractual clauses) or an adequacy decision has been issued by the European Commission (Art. 45 GDPR).
For information on EU standard contractual clauses, please visit https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32010D0087&from=DE. The European Commission provides the relevant information relating to its adequacy decisions at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en#dataprotectionincountriesoutsidetheeu.
A copy of the security precautions used may also be requested from lufthansa-group(at)dlh.de.
We are also legally obliged to provide personal data to German and international authorities pursuant to Art. 6 (1) (c) GDPR with regard to local and international regulations and agreements.
Deutsche Lufthansa AG is committed to ensuring fair and transparent processing. That is why it is important to us that data subjects can not only exercise their right to object but also the following rights where the respective legal requirements are satisfied.
To exercise your rights, please email dsb@dlh.com. In order to process your request and for identification purposes, please note that we will process your personal data in accordance with Art. 6 (1) (c) GDPR.
If you have given your consent to us for processing your personal data, please note that you may withdraw this consent at any time.
If you have given your consent to receive our newsletter, you may withdraw this consent by using the “Unsubscribe” link in the newsletter.
In all other cases or if you have problems withdrawing your consent on this website, you can contact lufthansa-group(at)dlh.de.
Please note that your consent can only be withdrawn for future effect and such a withdrawal does not have any influence on the lawfulness of past processing. In some cases, we may be entitled regardless of your withdrawal to continue to process your personal data on a different legal basis – e.g. to perform a contract.
These data protection notices only apply to processing for the website www.lufthansagroup.com. Other websites are not covered by these data protection notices and provide their own specific data protection notices.

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