Source: http://www.spell.org.br/documentos/buscaredicao/periodico/revista-de-gestao/idedicao/5420
Timestamp: 2019-04-20 22:56:51+00:00

Document:
Autoria: Adriana Marotti de Mello, Marcelo Pedroso.
Fonte: Revista de Gestão, v. 25, n. 4, p. 338-339, Outubro-Dezembro, 2018. 2 página(s).
Autoria: Elza Fátima Rosa Veloso, Leonardo Nelmi Trevisan, Rodrigo Cunha da Silva, Joel Souza Dutra.
Fonte: Revista de Gestão, v. 25, n. 4, p. 340-357, Outubro-Dezembro, 2018. 18 página(s).
Autoria: Daniel Winter Fernandes, Roberto Giro Moori, Valdir Antonio Vitorino Filho.
Fonte: Revista de Gestão, v. 25, n. 4, p. 358-372, Outubro-Dezembro, 2018. 15 página(s).
PURPOSE – A way that companies have found to respond to the challenges of customer satisfaction (CS) is the development logistics services quality. In this sense, the purpose of this paper is to estimate the quality of logistical service as a mediator factor in the relationship between logistics capabilities (LC) and CS. For this, an exploratory survey of the descriptive type was carried out with 117 companies in the Brazilian market of lubricant oil. The collected data, modeled in structural equations, have shown evidence that the quality of logistics services totally mediates the relation between the LC and the satisfaction of clients. DESIGN/METHODOLOGY/APPROACH – In order to respond to the research problem and to meet the stated objective, a study was carried out in two phases. The first used an exploratory qualitative design, and involved recorded in-depth interviews with five clients and five managers of a lubricant oil producer located in the municipality of Umuarama and nearby areas in Paraná state, Brazil. The second used an exploratory survey of the descriptive type was carried out with 117 companies in the Brazilian market of lubricant oil. FINDINGS – The collected data, modeled in structural equations, have shown evidence that the quality of logistics services totally mediates the relation between the LC and the satisfaction of clients. RESEARCH LIMITATIONS/IMPLICATIONS – It is suggested that new studies be conducted in order to increase the size of the sample, since the number of responses obtained (117 respondents), for the number of initial variables (34 measures). Practical implications – In the pursuit of CS, the managers of lubricant oil producers should make major investments in LC, to enable the company to be active in the search for logistics solutions, integration and provision of reliable information to its customers. SOCIAL IMPLICATIONS – The studies should also be carried out in other market segments, in order to compare the results obtained in the lubricating oil segment of Brazil and corroborate knowledge about the influence of logistical capabilities on the relation between logistics service quality and CS. ORIGINALITY/VALUE – The logistics services quality perceived by the customers is derived from the service capacity of the producer’s employees and the quality of information provided to the customers.
Autoria: Jurandir Peinado, Alexandre Reis Graeml, Fernando Vianna.
Fonte: Revista de Gestão, v. 25, n. 4, p. 373-389, Outubro-Dezembro, 2018. 17 página(s).
PURPOSE – The purpose of this paper is to assess the differences in importance assigned by manufacturing or service organizations to topics related to operations management and its attendant body of knowledge. DESIGN/METHODOLOGY/APPROACH – The authors did this by cataloguing and analyzing vacancy announcements related to operations management, presented by manufacturing and services companies in major Brazilian human resources websites. FINDINGS – The results show that manufacturing companies primarily hire personnel with skills in routine process management, quality management, lean manufacturing, ergonomics and work organization. Service companies generally seek professionals with knowledge and experience in logistics, supply chain management and project management. RESEARCH LIMITATIONS/IMPLICATIONS – This study presents some limitations that reduce the power of its conclusions. There is some degree of subjectivity in the interpretation of the contents of the analyzed ads. In order to reduce this problem, the authors who did the tabulation of data marked the situations for which there were some doubts about the classification, discussing them with the other author, until they reached a consensus on the best way to classify each one. ORIGINALITY/VALUE – The discussion about the importance assigned by manufacturing and service companies to the topics of operations management is crucial for not only the results obtained, but also to stimulate the debate on topics that comprise or should comprise the body of knowledge of operations management, and the way they are incorporated into business practice. This provides an additional opportunity to reflect on the potential of operations management in supporting business managers now and in the future.
Autoria: Cíntia Cristina Silva de Araújo, Cristiane Drebes Pedron, Claudia Bitencourt.
Fonte: Revista de Gestão, v. 25, n. 4, p. 390-412, Outubro-Dezembro, 2018. 23 página(s).
PURPOSE – The purpose of this paper is to identify the existing measure instruments for dynamic capabilities (DCs) in order to understand the tendencies of quantitative studies on DCs as well as to evaluate the reliability and validity of these scales. DESIGN/METHODOLOGY/APPROACH – To accomplish this objective, the authors conducted a systematic review of literature on DCs. FINDINGS – Main findings indicate that quantitative research works on DCs have focused on the relationship between DCs, innovation, organization performance, knowledge management and absorptive capacity. Findings also show that efforts to measure DCs quantitatively are recent and lack reliable methodology. RESEARCH LIMITATIONS/IMPLICATIONS – One limitation of this research is that the authors conducted the systematic review on two databases. However, the authors conducted the research on the two most used databases in management research. PRACTICAL IMPLICATIONS – Findings show that academicians have plenty of room to work on quantitative research works on DCs as well as to develop robust scales to measure this construct in diverse business sectors. ORIGINALITY/VALUE – This paper is the first to analyze the existing scales that measure DCs.
Autoria: Flavio Hourneaux Jr., Marcelo Luiz da Silva Gabriel, Dolores Amalia Gallardo-Vázquez.
Fonte: Revista de Gestão, v. 25, n. 4, p. 413-429, Outubro-Dezembro, 2018. 17 página(s).
PURPOSE – The purpose of this paper is to propose a minimum set of indicators to be measured by industrial companies to represent the triple bottom line (TBL) approach. DESIGN/METHODOLOGY/APPROACH – The research is both descriptive and quantitative. Three hypotheses establish associations among the degrees of use of TBL indicators and their different degrees of use in firms. The authors used confirmatory factor analysis (CFA) to validate the scale and structural equation modelling to represent the final measurement model. The survey gathered 149 industrial companies. FINDINGS – The results pointed out that there are positive associations among the degree of use of environmental indicators and social indicators, economic, environmental and social indicators have different degrees of use in firms, a positive association between the degree of use of environmental and social indicators and the use of economic indicators was not confirmed. The findings suggest how to measure sustainable performance for industrial companies and highlight the differences in the degree of use for the three dimensions of TBL. RESEARCH LIMITATIONS/IMPLICATIONS – The limitations refer to the non-probabilistic sample, applied in a specific context, industrial companies. Practical implications – This set of indicators is intended to be used by industrial companies as a reliable instrument to sustainable performance assessment of the current stage of the TBL deployment and provide alternative approaches to address specific issues related to the environmental, social and economic sustainability. SOCIAL IMPLICATIONS – The results offer tangible results for measuring and reporting firm’s social and environmental performance. ORIGINALITY/VALUE – This paper intends to offer an integrated and consistent way of measuring sustainability in industrial companies.
Autoria: Aline de Vargas Pinto, Antonio Carlos Gastaud Maçada, Gabriela Labres Mallmann.
Fonte: Revista de Gestão, v. 25, n. 4, p. 430-446, Outubro-Dezembro, 2018. 17 página(s).
PURPOSE – Thepurposeofthispaperistoprovideananalysisofthestudiesaboutworkaroundbehaviorinthe Information Systems (IS) area, addressing its positive and negative aspects and raising the key related issues. DESIGN/METHODOLOGY/APPROACH – A systematic literature review was conducted to verify how workaround behavior has been approached in IS studies. A qualitative method was adopted and implemented in two stages: selection of articles from the time period 2007-2017 in the databases Web of Science, Science Direct and Scopus and analysis of the selected articles. FINDINGS – The results showed that many studies have been concerned with identifying the principal reasons for the manifestation of workaround behavior and the measures taken to reduce its impacts. Many studies from international journals examined the implementation of an ERP along with the workaround behavior. The need to expand the national studies on workaround behavior is emphasized, because the majority of the identified studies are international. RESEARCH LIMITATIONS/IMPLICATIONS – The key limitation is related to the period of analysis, because only articles published since 2007 were selected. PRACTICAL IMPLICATIONS – This paper contributes to both theory and practice, bringing relevant concepts about workaround behavior, and corroborating the importance of the studies on workaround in the IS area. The literature review of the 20 articles analyzed reveals the main features in each article, such as theoretical and methodological aspects that support the research. Based on this analysis, a conceptual map was developed presenting the most relevant points about workaround behavior, where the causes, the negative and positive consequences, the types of solutions and the organizational and individual impacts are presented. ORIGINALITY/VALUE – Research into workaround behavior has increased in recent years, however very few studies have been conducted in Brazil. To the best of the authors’ knowledge, no articles regarding Brazil and this subject were published between 2007 and 2017. Thus, this paper seeks to redress this imbalance.

References: v. 
 v. 
 v. 
 v. 
 v. 
 v. 
 v.