Source: https://janedeanparalegal.ca/small-claims/employment-law/restrictive-covenants
Timestamp: 2019-04-19 11:14:40+00:00

Document:
It is well-established law that an employee cannot take an employer’s customer list with them and use it to solicit customers. However, in an effort to draw an appropriate line, the law does permit a former employee to solicit customers from memory: Alberts v. Mountjoy (1977), 1977 CanLII 1026 (ON SC), 16 O.R. (2d) 682 (O.H.C.J.); Benson Kearly & Associates Insurance Brokers Ltd. v. Valerio,  O.J. 3476 (S.C.J.).
 An added layer of complexity is that in Tomenson Saunders Whitehead Ltd. v. Baird,  O.J. No. 386, Keith J. held that where insurance salesmen took personal diaries with them that had the names of clients and telephone numbers in them, he held this did not amount to misuse of confidential information when those salesmen, in their new positions, solicited past clients of the employer. Keith J. reasoned that they were entitled to take their diaries which also had other personal information in them, and found that no doubt they could have reconstructed the list from memory and have found the customers’ numbers in a phone directory. The reasoning and conclusion of Keith J. in Tomenson was approved of by the British Columbia Court of Appeal in Barton Insurance Brokers Ltd. v. Irwin (1999), 1999 BCCA 73 (CanLII), 170 D.L.R. (4th) 69 at para. 38. Nordheimer J. (as he then was) also relied on the judgment and found that in the case before him, the information of names, addresses, and telephone numbers of clients transferred to the former employee’s computer could not be reasonably characterized as confidential given that this information would have been readily available to the defendant without the computer list and he could have easily recreated it: Edac Inc. v. Tullo, 1999 CanLII 14868 (ON SC),  O.J. No. 4837 (S.C.J.). See also Professional Court Reporters v. Carter,  O.J. No. 673 (O.C.J.G.D.) at para. 35; Penncorp Life Insurance Co. v. Edison,  O.J. No. 3763 (S.C.J.).
when requested to do so by the owner or lessee of a motor vehicle.
10. A member shall make the member’s services available to the public in an efficient and convenient manner which will command respect and confidence and which is compatible with the integrity, independence and effectiveness of the member’s vocation.
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