Source: https://filatelistyka.poczta-polska.pl/sklep_en/poczta,regulamin
Timestamp: 2019-04-21 07:02:16+00:00

Document:
Terms & Conditions of the online shop of Poczta Polska S.A.
1. The Terms & Conditions of the online shop of Poczta Polska S.A., hereinafter called the "Terms & Conditions", specify the rules of submission of orders and sale of postage stamps, philatelic materials and other goods via the online shop operating at: www.filatelistyka.poczta-polska.pl, hereinafter called the "online shop".
2. Before placing an order with the online shop, the Orderer is obliged to read the Terms & Conditions and accept the terms contained therein.
3. The online shop is operated by Poczta Polska S.A. with registered office in Warsaw at ul. Rodziny Hiszpańskich 8, entered in the register of business entities of the National Court Register (KRS) maintained by the Regional Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division, under KRS number: 0000334972, share capital: PLN 774,140,000.00, paid in full, NIP (Taxpayer's Identification Number): 525-000-73-13, hereinafter referred to as the "Seller"
4. The online shop is operated by the Order Service Section in Lublin, 20-900 Lublin, ul. Moritza 2, which is the organisational unit of the Office of Development of Commercial Activity of Poczta Polska S.A.
6. For routine matters regarding contracts concluded under the Terms and Conditions, the Seller can be contacted at the following e-mail addresses: filatelistyka@poczta-polska.pl (for Polish Orderers) or at: philately@poczta-polska.pl (for foreign Orderers) and at the following phone number: (+48) 81-584-70-76.
7. Any reference to goods in these Terms & Conditions shall also include philatelic materials.
3) other goods contained in the offer available on the website of the shop.
1a. The manner of sale of philatelic materials referred to in par. 1 pt 1 shall be determined by the Seller.
2. The Seller does not guarantee the performance of an order in full sheets and with labels.
3. In the case of an issue of postage stamps with low volumes, the Seller reserves the right to limit the quantities of philatelic materials provided to the Orderer. In such case, information about limitations shall be published in the form of a message on the website of the online shop.
4. The Seller assumes responsibility for the fact that goods delivered to the Orderer shall be free of defects. The Seller is responsible under the warranty for defects of goods that existed at the time of delivery of goods to the Orderer or the cause of which inhered in goods at the same time.
6) access password to the online shop.
1a. The consumer means a person referred to in Art. 221 of the Civil Code, i.e., a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity. For the conclusion of agreements by Orderers other than consumers, the provisions of § 7 of the Terms & Conditions shall apply. By indicating the "Customer Type" as "Company" in the account registration panel, the Orderer confirms that it is not a consumer.
2. The Orderer logs into its account in the online shop after entering the login and the password. The password should consist of at least 8 characters and contain lowercase letters, uppercase letters, digits or special characters and should be changed every 30 days. The system makes it possible to change the password. The Orderer shall be responsible for changing the password from time to time. If the password is not changed, the Orderer shall bear the risk of loss of identity and integration of data.
3. Orders are accepted on a round-the-clock basis. The possibility of performance of orders is verified within a period of maximum 2 working days from the time of their submission. Orders submitted on working days after 5:00 p.m. (Polish time) and on Saturdays, Sundays and holidays shall be treated as submitted on the following working day.
4) after completing the selection of goods to be purchased under the agreement, the Orderer shall make a final verification of the list of goods and select the type of shipment (if applicable) and the method of payment in the "Your Basket" window; if the Seller is responsible for the selection of the type of shipment under these Terms & Conditions, the "Your Basket" window shall contain the following information: "the method of shipment selected by and at the expense of Poczta Polska S.A."; however, the method of payment referred to in § 4 par. 1 shall be indicated by the Orderer.
4. The acceptance of the order shall be acknowledged by the Seller immediately by e-mail. Together with such acknowledgement, the Seller shall send the Orderer information about terms of the agreement, i.e., an order summary indicating purchased goods, unit prices, all additional costs and the gross value of the order, and a file in .pdf format containing these Terms & Conditions. The moment of sending the acknowledgement of the order to the Orderer's e-mail address shall be the moment of entering into the agreement.
5. The performance of the order (dispatch of goods) shall commence upon receipt of the guarantee amount equal to the gross value of the order by the Seller, except as stipulated in par. 6. The guarantee amount shall be transferred to the Seller not later than within 14 working days from the date of acceptance of the order. The date of payment shall be regarded as the day of crediting of the Seller's bank account. If the guarantee amount is not transferred within the indicated period, the Seller shall submit a statement of withdrawal from the agreement. The Seller shall submit the statement to the Orderer by e-mail.
6. In the case of an order shipped C.O.D. (cash on delivery), the provisions of par. 5 shall not apply. Payment for the order shall be made at the time of receipt of the C.O.D. parcel.
8. If the performance of the order is not possible, particularly because of the unavailability of goods indicated in the order, the Seller shall immediately notify the Orderer by e-mail, specifying the scope within which the order can be performed, including information referred to in par. 4 with regard to this scope, and information about the time of performance of the order. If the Orderer does not agree to the scope or time of performance of the modified order by e-mail within 3 days from the receipt of the above information, the order shall be cancelled. If the Orderer expresses its consent, the Seller shall send an acknowledgement of the order. The provisions of par. 4 shall apply accordingly.
12. In case the Orderer paid the guarantee amount referred to in par. 5 in respect of the order that was subsequently cancelled, the Seller shall refund the equivalent of the paid amount to the Orderer in the same manner in which the payment was made within 14 days from the date of cancellation of the order. If an overpayment occurs as a result of the impossibility of full performance of the original order after payment was already made, such overpayment shall be refunded in the manner determined above within 14 days from the date of performance of the order. An overpayment resulting from other circumstances, particularly in the case referred to in § 4 par. 3, shall be refunded only at the request of and at the expense of the Orderer.
13. Prices of goods available in the online shop are expressed in Polish zlotys and are gross prices. The price stated for each item of goods is binding upon the submission of the order by the Orderer and guaranteed till the date of acknowledgment of the performance of the order. The above shall also apply to any additional costs included in the gross value of the order.
f) by cash on delivery (the amount due is paid in cash only upon receipt of the package in PLN).
e) by international postal order sent to the address indicated at the online shop.
2. The Seller shall accept payments in Polish zlotys (PLN), euro (EUR) or dollars (USD). Information about the kind of currency in which individual bank accounts are kept is notified to the Orderer in the acknowledgement of the order.
2a. If the Orderer makes a payment to the Seller's bank account in a currency other than the one in which the bank account is kept, such payment shall be converted into the proper currency by the bank keeping the account according to terms specified in the agreement between this bank and the Seller. The Orderer shall be responsible for the consequences of payment made in a currency other than indicated in par. 2, particularly those related to the time of payment, the currency rate or the impossibility of conversion. The Seller shall inform the Orderer about the status of the Orderer's payment according to the procedure set out in § 1 par. 6.
3. The transfer of payment to the Seller in any other form than indicated in par. 1 shall not be regarded as a valid payment in respect of the order. In such a case, the amount of payment shall be refunded to the Orderer.
1. Delivery of goods ordered in the online shop shall be carried out in parcels sent via Poczta Polska S.A.
2. If the value of purchased goods does not exceed PLN 50.00, costs of delivery in Poland shall be incurred by the Orderer in accordance with the current price-list of Poczta Polska S.A. valid for the given kind of shipment.
3. Information about kinds of postal parcels that can be used for shipping an order to the Orderer shall be visible in the "Your Basket" window before the submission of the order.
4. Any order with the total one-off gross value equal to or higher than PLN 50.00 that comprises goods with the weight not exceeding 2 kg, including the packaging of the parcel, shall be sent in the territory of Poland at the expense of the Seller.
6. Any order with the total one-off gross value equal to or higher than PLN 50.00 that comprises goods with a weight exceeding 2 kg shall be sent in the territory of Poland at the expense of the Orderer. The provision of par. 3 shall apply accordingly.
7. The dispatch of an order outside the territory of Poland, irrespective of its value and weight, shall be carried out at the expense of the Orderer in parcels sent via Poczta Polska S.A.
9. A proof of purchase (a VAT invoice or specification) shall be attached to each shipped parcel. The proof of payment shall contain the information referred to in § 3 par. 4.
6. The Orderer is entitled to submit a complaint in the case of inconformity of goods with the agreement. The complaint in this respect shall be submitted by the Orderer in writing or by e-mail within 2 years from the date of delivery of goods to the Orderer. The address for correspondence and the e-mail address are specified in § 1 par. 4 and 6. The complaint may contain one of the following requests: to decrease the price, to remove the defect or to replace defective goods with defect-free goods, or a statement of withdrawal from the agreement.
8. If the claim is admitted, the Seller shall promptly notify the Orderer and, depending on the request: reduce the price or provide the Orderer with a defect-free item. If this is not possible, the Seller shall refund the amount due to the Orderer within 14 days by postal order to the indicated address or by bank transfer to the indicated account or (if the payment was made by payment card) to the account of the card. The Seller shall issue the relevant correction of the proof of purchase to the Orderer (correcting VAT invoice or correcting specification).
8b. The use of a specific method of out-of-court dispute resolution can take place only upon mutual consent of the Buyer and Seller. The specific procedures for out-of-court resolution of disputes between the Orderer and the Seller are available on the website of the Office of Competition and Consumer Protection (Urząd Ochrony Konkurencji i Konsumentów) at www.uokik.gov.pl and on the websites of the Provincial Inspectorates of Trade Inspection, and they can also be obtained from county (municipal) consumer advocates. For the amicable settlement of consumer disputes, the claimant can use the ODR online EU platform available at: http://ec.europa.eu/consumers/odr/. Amicable settlement of the dispute using that online platform can only be done in accordance with the principles specified at the indicated web address and upon mutual consent of Poczta Polska S.A. and the claimant.
10. Irrespective of the procedure indicated above, if the delivered package contains items that are damaged or incomplete (missing contents), the Orderer, as the addressee of the package, has the right to file a complaint and pursue claims for compensation under the general principles specified in the Act of 23 November 2012 - Postal Law (consolidated text, Journal of Laws of 2016, item 1113, as amended), Regulation of the Minister of Administration and Digitisation of 26 November 2013 on complaints against postal services (Journal of Laws of 2013, item 1468), Terms and Conditions for the provision of public services (available at: www.bip.gov.pl and www.poczta-polska.pl) and, for packages sent abroad, in accordance with the acts of the Universal Postal Convention (consolidated text, Journal of Laws of 2015, item 1522, as amended).
a) in deviation from § 3 par. 4, before acknowledging the acceptance of an order, the Seller shall immediately inform the Orderer by e-mail about the actual gross value of the order and shall provide supplementary information about the order that are referred to in § 3 par. 4. If the Orderer does not agree to the performance of the order according to received information by e-mail within 3 days from the receipt of the above information, the order shall be cancelled. If the Orderer expresses its consent, the Seller shall send an acknowledgement of acceptance of the order.
b) in deviation from § 3 par. 3a, information about ordered goods and their quantity in the "Your Basket" window shall be regarded as binding, whereas information about the gross value of the order is not binding; binding information about the gross value of the order shall be included in an e-mail message sent in accordance with pt 5a.
10) no reference to the Consumer Rights Act specified in § 9 par. 2 shall be used.
1.	The Controller of your personal data shall be Poczta Polska S.A. with its registered office in Warszawa, ul. Rodziny Hiszpańskich 8, 00-940 Warszawa.
2.	Contact details of the data protection officer: Data Protection Officer of Poczta Polska S.A., ul. Rodziny Hiszpańskich 8, 00-940 Warszawa, e-mail address: inspektorodo@poczta-polska.pl.
3.	Your personal data referred to in paragraph 1 shall be processed by Poczta Polska S.A. pursuant to Articles 6(1)(b) and 6(1)(c) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119 of 4 May 2016), hereinafter referred to as the GDPR, in order to provide the services referred to in the Terms and Conditions and in order to process complaints.
3)	conducting market research concerning customer preferences and behaviour in order to use the results of such research in the business of Poczta Polska S.A. after completing the activities carried out as part of operation of the online store at: http://filatelistyka.poczta-polska.pl.
5.	Providing your data is voluntary, but it is required in order to perform the activities specified in the Terms and Conditions. Giving consent to processing of your personal data for the purposes referred to in paragraph 4, however, is voluntary.
6.	The data subjects may revoke the consents referred to in paragraph 4 at any time without affecting the lawfulness of processing based on such consents before their withdrawal.
7.	By using the "Update data" function at https://filatelistyka.poczta-polska.pl in the "Your details" tab, you can modify your data and revoke the consents specified in paragraph 4.
8.	Data subjects have the right to complain to the supervisory authority. Information about this authority has been provided on the website of Poczta Polska S.A.: www.poczta-polska.pl.
3)	until you revoke the consent granted to processing for the purposes specified in paragraph 4.
10.	Specific information about personal data protection not included in the Terms and Conditions and arising from the GDPR can be found on the website of Poczta Polska S.A. www.poczta-polska.pl.
1. If the Orderer has more than one account in the online shop, the Seller may delete additional accounts according to the principle that only the most recently registered account shall remain at the disposal of the Orderer. The Seller shall inform the Orderer about its intention of deleting the account in one week's advance.
2. In any matters not regulated in these Terms & Conditions, the provisions of the Civil Code, the Consumer Rights Act of 30 May 2014 and the Act on the Provision of Electronic Services of 18 July 2002 shall particularly apply.

References: Art. 221
 § 7
 § 4
 § 4
 § 1
 § 3
 § 1
 § 3
 § 3
 § 3
 § 9