Source: https://www.totalconnect.it/en/customer-care-ticketing-system/
Timestamp: 2019-04-24 18:10:21+00:00

Document:
For each request support fill out our form that you find below , our staff will respond as soon as possible .
1) purposes related to the registration to www.totalconnect.it website, the use of its services, the execution of the contract and the management of the purchase order of all the products included in the offer. Without those data, we will not be able to provide you with any service. Therefore, any refusal to provide such data may determine the impossibility to use such services.
2) Functional purposes for our activitiy such as: market research, economic and statistical analysis, marketing of products and services, sending of advertising / informative / promotional material and updates on initiatives and offers aimed at rewarding customers. These activities may concern products and services of our company as well as commercial partners and can be performed, even through an automated call system, without the intervention of an operator, MMS messages (Multimedia Message Service) and SMS (Short Message Service) that you can receive on the users you are registering, e-mail and fax. The consent to the processing of data for the aforementioned purposes is optional and may be revoked. In case of lack of consent you can still use the services but your data can not be processed for the purposes described at this point. Any refusal or omitted manifestation of this consent to the processing of personal data for these purposes does not imply the revocation of consent previously given.
With reference to the purposes described above, the consent also concerns the activity carried out by trustworthy companies that perform technical and organizational tasks on our behalf.
The Data Controller is Archynet Servizi Telematici based in Via Principe Tommaso 55, 10125 Torino (TO). Responsible for the customer database is the pro tempore manager in charge, domiciled, for the position he holds, at ARCHYNET.
The data will be processed in compliance with the guarantees of confidentiality and security measures required by current legislation.
e) of the subjects or categories of subjects to whom the personal data may be communicated or who may come to know as appointed representative in the territory of the State, managers or agents.
b) to the processing of personal data concerning him / her, provided for the purposes of commercial information or the sending of advertising or direct sales material or for carrying out market research or interactive commercial communication.
2.1 ARCHYNET undertakes to provide the Customer with the Service and the Customer undertakes to accept the Service provided by ARCHYNET in compliance with the terms of this Contract. The CUSTOMER undertakes to pay the fee based on the current price list.
4.1 The fee related to the Service subject of this contract will be paid by the Customer according to the price lists from time to time in force. 4.2 It is up to ARCHYNET to change the price list. Any changes to the rising price list will be communicated through the media, published on the website, or when the first invoice is sent, or by separate notice, by fax or by e-mail, at the address provided to the following art. 16. The effective date of the change must be at least 7 days later than that of the ARCHYNET communication. If the CUSTOMER does not consider to accept the changes communicated, it will have the right to withdraw from the report by registered letter that will have to be sent (the postmark will attest) at least 7 (seven) days before the effective date of the changes. Until the effective date of the changes, the CUSTOMER who has communicated the wish to withdraw is obliged to pay the consumptions made in compliance with the current price list. 4.3 Invoices, if the shipment by ordinary mail has not been expressly requested, at the time of subscription, will be sent by e-mail. 4.4 The payment of the fees takes place in advance or postponed for amounts and methods established by the CUSTOMER, on the basis of which a credit limit is assigned by Archynet. In the event that the Customer uses the Service for a consideration greater than the established credit limit, ARCHYNET will have the right to proceed with the limitation and / or suspension of the Service until the payment of the related invoice and the consequent reinstatement of the credit. 4.5 The limitation and / or suspension of the Service pursuant to art. 5.4 is a mere faculty of ARCHYNET. Therefore the Customer can not make any claim if this right is not exercised. 4.6. The payment of the invoices issued by ARCHYNET must be made at the exact deadline and in the event of partial objection, it will still have to be paid for at least the remaining part. 4.7 In case of delayed payments, default interest will be charged to the Customer calculated in the measure of the average rate for personal loans and other loans to households made by banks in the previous quarter, pursuant to Law 108/96, increased within the limits maximum permitted in the aforementioned legislation. 4.8 ARCHYNET will report to the Customer any delays found in the payment of invoices. 4.9 Regardless of the provisions of art. 4.7 and 4.8 in the event of total or partial non-fulfillment of the Customer’s obligation to pay invoices, ARCHYNET may suspend the provision of the Service; after 15 days from suspension, if the customer has not paid his debt, the contract will be resolved pursuant to art. 1456 C.C ..
5.1 In the event that the Customer intends to raise complaints about billing, he can do so by sending written notice by registered mail addressed to ARCHYNET, Customer Service, Via Principe Tommaso 55-10125 Turin, or via email at: amministrazione@totalconnect.it 5.2 L sending the complaint does not suspend the obligation to pay the disputed invoice. 5.3 ARCHYNET will examine the complaint and send the results of the verification to the Client within 30 days from the date of receipt of the complaint. If any amounts are paid in excess by the Customer, they will be reimbursed by crediting the following invoice or, upon express request by the Customer, paid directly to the latter. 5.4 The Customer who considers the outcome of the complaint as unsatisfactory, may request the documentation relating to the verifications carried out by ARCHYNET and, if necessary, carry out the conciliation procedure referred to in point n. 13.
6.1 To access our GTW via the SW, you must have a connection to the Internet. The costs for the connection, of any kind (fees, telephone traffic, necessary hardware), are fully charged to the customer. Access to the GTW is permitted through a user code chosen by the latter during registration, and a keyword assigned and sent to the Customer by means of an SMS message or an email at the end of registration on our WEBSITE. The assigned password can be freely changed by the user in the control panel. The customer is required to keep the password with the utmost diligence, keeping the code and the password secret throughout the duration of the contract. The customer will therefore be solely responsible for any damage caused by the knowledge, or use, of the password or user code by third parties. The customer agrees to immediately notify ARCHYNET of any theft, loss, loss or appropriation of any password by third parties of the password or user name. By signing this Agreement, the user agrees to provide ARCHYNET, where required, with all necessary information. In the event that even one of the above information should be incorrect, false or misleading, or inserted for the purpose of using the Services abusive or contrary to this contract, ARCHYNET has the right to suspend or immediately terminate this Agreement with the consequent cessation of the provision of the Services and without the right to any reimbursement for the Customer. The Customer therefore expressly declares and under his responsibility that all the data indicated in the registration form have been filled out with care and they are correct. It is expressly forbidden to access the GTW, through programs or methods other than those officially released and managed directly by ARCHYNET. The attempt to violate the safety of our GTW and to perform hacking or reverse engineering interventions on the GTW, SW and WEBSITE, constitutes a civil and criminal offense that will be pursued by ARCHYNET in every appropriate location. 6.2 The customer expressly guarantees that the content of the SMS-EMAIL-FAX-WAP PUSH he has entered in the ARCHYNET system does not in any way infringe rights of third parties, does not contain anything in violation of the current legislation on public security and good debt, not it is used for “spamming” purposes in violation of third party rights established by the Legislative Decree n.196 / 2003. The Customer expressly declares that the sender number of the SMS messages (when this service is available depending on the type of messages purchased) indicated by him belongs to his availability and does not in any way violate third party rights. The personalization of the sender of SMS messages is currently envisaged in the case of a price list with a cost increase, but it can not be guaranteed (being a function under the sole control of mobile operators) for the future. Therefore ARCHYNET will continue to offer it only and until this will be made possible by the mobile operators, without any responsibility or implicit or explicit guarantee. Customer Signature ———– The right of ARCHYNET to automatically terminate the contract in accordance with the following article 7, is also in the power of ARCHYNET to suspend at its discretion the service whenever there is reasonable evidence of a violation of customer obligations.
7.1 The Customer acknowledges that the service, due to its intrinsic technological characteristics, is not to be used in cases in which the failure to receive a message within a certain time is likely to produce damage to the Customer or third parties. ARCHYNET does not guarantee the delivery of messages, and, in the event of non-delivery, is not responsible in any way towards the customer or third parties. Moreover, there is no responsibility of ARCHYNET in case of partial or total interruption of the service, also extended over time, in case of socio-political or natural events such as, by way of example, strikes, looting, demonstrations, earthquakes, floods, floods, acts of the public authority, failure to provide electricity or telephone supply, malfunctioning of the Internet, unavailability or clogging of services or of the mobile telephone operators or gateways used, which are causes of force majeure and therefore not imputable in no way to the responsibility of ARCHYNET. No reimbursement or compensation is therefore in those cases due to any title to the Customer. Finally, ARCHYNET is not responsible for the unavailability, congestion, or possible malfunctions of GSM networks, and even in those cases no refund or compensation will be due to any title to the Customer. 7.2 ARCHYNET will not be liable to the CUSTOMER, subjects directly or indirectly connected to the CUSTOMER itself and / or third parties for damages, losses or costs incurred as a result of suspension or interruption of the Service due to force majeure or accidental circumstances, unless directly attributable to fraud or fault of ARCHYNET. 7.3. Moreover, for the specific structure of the telematic services, in which many entities are involved, no guarantee can be given regarding the constant usability of the service. In this sense, the user agrees not to consider ARCHYNET responsible in case of losses or damages of any kind resulting from data loss, from the impossibility of access to services, from the impossibility of transmitting or receiving information, caused by, or resulting from, delays , canceled transmissions or service interruptions.
8.1. The CLIENT will promptly inform ARCHYNET about any dispute, claim or proceeding initiated by third parties relating to the Service, of which the CUSTOMER would become aware. The CLIENT will be responsible for direct and indirect damages that ARCHYNET should suffer as a result of such failure to promptly notify. 8.2 The CUSTOMER shall inform ARCHYNET within 10 (ten) days of any total or partial interruption of the local access service provided by another telecommunications operator. 8.3. The Customer is required to: a) use telephone equipment duly approved and compliant with the regulations in force; b) not to directly and / or through third parties not authorized by ARCHYNET interventions on how to perform the Service; c) not to use or make use of the Service from third parties to make communications that cause damage or disturbance to telecommunications operators or users and / or that violate the regulations in force. 8.4 The Customer is responsible for the use of their account even if such use is made without his consent. 8.5 L? user is responsible for the content of the information entered at? internal SMS messages (Short Message System). 8.6 You agree to relieve Archynet of any liability in the event of complaints, lawsuits, governmental or administrative actions, losses or damages (including legal fees and fees) arising from the illegal use of services by the user. The civil and criminal liability of the information conveyed through the service offered by Archynet remains charged to the? user. 8.7 L? user takes advantage of the services made available by Archynet assuming all responsibility for his actions. It is absolutely forbidden the use by the? user of Archynet’s telematic services for illicit purposes, requesting calls to specific or premium telephone numbers and for sending unsolicited advertising and / or to addresses or telephone numbers of users who have no relationship with the sender. 8.8 If the user fails to comply with the terms mentioned above, Archynet will terminate the service without notice and without anything being due to Archynet. 8.9 The user must pay the utmost attention so as not to use the services of Archynet in an illegal manner, violating the laws of the Italian Republic and the laws in force in the locations in which the user and their customers reside.
This contract is considered completed after the user has registered for the service, expressly accepting all the clauses indicated here. Upon registration, as a whole, a number of messages or messages is assigned to prove the efficiency and characteristics of the service. Once this message credit has expired, the contract is automatically terminated, unless an additional credit for messages is purchased for consideration. In this second hypothesis, the contract remains in force, except for the methods of withdrawal and resolution determined later, for the duration of one year from the date of the last completed SMS purchase.
11.1 This contract will be automatically terminated, with consequent interruption of the Service, as well as in the case referred to in paragraph 4.9 above, in case of default by the Customer to the obligations imposed on him by art. 8.3a), 8.3b), 8.3c).
12.1 For disputes relating to this Contract, the conditions, criteria and procedures for the non-judicial settlement of the disputes established by the Authority for communications guarantees will be valid; in particular, an appeal can not be lodged in court until a compulsory conciliation attempt has been carried out to be completed within the application to the aforementioned Authority, pursuant to art. 1, paragraph 11, of Law 249/97. To this end, the terms for acting in court shall be suspended until the end of the conciliation procedure. This Agreement can not be transferred by the Customer to third parties, except with the prior written consent of ARCHYNET.
13.1 If the Contract has been stipulated outside the business premises, in accordance with the provisions of art. 5 of Legislative Decree 22 May 1999, n.185, the CUSTOMER may withdraw by informing ARCHYNET by registered letter A.R. within 10 (ten) days from the activation of the Service, sending, to the address indicated in the following art. 14 (“Communications”), specific communication by registered letter A.R. pursuant to art. 4 et seq. of the same decree, without prejudice to the right of ARCHYNET to charge, pursuant to art. 7, paragraph 2, of the same decree, the fees for the activation and use of the Service and the related taxes or duties. The communication can be sent, within the same term, also by telegram, telex and facsimile, provided it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours. The registered letter can be replaced by a signed e-mail with a time stamp in accordance with the T.U. 445/2000.
14.1 Any communication relating to this Contract, including any reports of faults and objections to charges, will be sent to the following address: – ARCHYNET Customer Service Via Principe Tommaso 55-10125 Turin, ARCHYNET will make known, in the most appropriate form, any activation other methods of communication (eg free-call numbers, e-mail, etc.). Regarding the customer’s address, the one indicated in this contract will be valid. Any changes will take effect only after they have been communicated to the other party in writing with at least 10 days’ notice.
For all disputes that arise in relation to the interpretation, execution and validity of this contract will be the exclusive jurisdiction of the Court of Turin. The eventual nullity and / or invalidity of clauses or part of one or more clauses does not overwhelm the entire contract or the other clauses contained therein not affected by nullity and / or invalidity which must therefore be considered fully valid and effective.
16.1 For all matters not expressly provided for in this Contract, the applicable laws will be applicable.
2 (Bonds of the Parties), 3 (Conclusion of the contract), 4 (Consideration and payment conditions), 5 (Complaints on invoicing Reimbursement requests), 6 (Use of the Internet and access to services), 7 (Responsibility of Archynet), 8 (Responsibility of Client), 9 (Confidentiality), 10 (Duration), 11 (Express termination clause), 12 (Conciliation procedure), 13 (Right of withdrawal), 14 (Information).
The contract must be signed on all pages, faxed to 011 19837000 or by email at amministrazione@totalconnect.it and sent in original.
Attached to this copy of the identity document and trade certificate in the case of a company.

References: art. 16
 art. 5
 art. 4
 art. 1456
 art. 8
 art. 1
 art. 5
 art. 14
 art. 4
 art. 7