Source: https://www.uspto.gov/trademarks-application-process/filing-online/filing-documents-during-outage
Timestamp: 2019-04-24 15:01:51+00:00

Document:
The United States Patent and Trademark Office (USPTO) makes every effort to have the Trademark Electronic Application System (TEAS) available 24 hours a day, 7 days a week. Sometimes, the website is unavailable for routine maintenance or is unexpectedly inaccessible. In such cases, the USPTO makes every attempt to restore service as soon as possible.
If your deadline is today and the document cannot be filed via TEAS due to an outage, you must use an alternative method of filing (explained below) to ensure that the document is timely received by the USPTO. A deadline that falls on a Saturday, Sunday or federal holiday within the District of Columbia extends the due date to the next succeeding day that is not a Saturday, Sunday, or federal holiday. 37 C.F.R. §2.196. See TMEP §308.
If you experience technical difficulties with TEAS, immediately e-mail TEAS@uspto.gov. Please include: (1) your name; (2) telephone number; (3) application serial number or registration number; (4) a description of your issue, including the name of the TEAS form you are having problems with (e.g., Response to Office Action Form, Request for Extension of Time to File a Statement of Use, etc.); and (5) a screen shot of any error message that you are receiving.
The TEAS team will make every attempt to assist you in addressing your particular problem and appreciates all notifications about the outage to be directed to them.
During a TEAS outage, all electronic forms are unavailable. To ensure a timely response is received customers must adopt one the alternative methods of filing listed below.
See TMEP §306 for additional information on fax transmission of documents.
All documents except those listed below may be filed by fax. The documents listed below may not be filed by fax, and will not be given a filing date if filed by fax.
Madrid Protocol documents, including applications for international registration.
Submissions by fax should be transmitted to the work unit or location for which they are intended. TMEP §306.02. See the USPTO Contacts List for a listing of relevant work unit fax numbers.
I hereby certify that this correspondence is being facsimile transmitted to the United States Patent and Trademark Office on the date shown below.
See TMEP §305 for additional information on mailing documents to the USPTO.
All trademark documents may be filed by mail. The filing date of the document is the date the document is received by the USPTO.
A list of addresses for mailing documents is available on the USPTO website at http://www.uspto.gov/trademarks/mail.jsp.
In certain situations documents filed on paper through the U.S. Postal Service with a certificate of mailing as set forth below will be considered timely as of the date on the certificate. TMEP §305.02(e).
Some filings, including new applications and certain Madrid Protocol documents, may not be filed using the certificate of mailing procedure. For a complete list of documents that may not be filed using the certificate of mailing procedure, see TMEP §305.02(a).
The hours listed above for hand-or courier-delivery of documents to the USPTO are subject to change in the event of local emergencies or government closures affecting the USPTO.
The USPTO strongly encourages parties who are hand-delivering trademark correspondence to the USPTO to bring it directly to the Trademark Assistance Center at the address listed above. However, the USPTO will accept trademark correspondence hand-delivered to the Customer Service Window located in the Randolph Building, 401 Dulany Street, Alexandria, Virginia. The Customer Service Window is open from 8:30 a.m. until 12:00 midnight, Eastern Standard Time, Monday through Friday, except Federal holidays within the District of Columbia.
See TMEP §307 for additional information on hand delivery of documents to the USPTO.
When mailing documents to the USPTO, if the filer wants a receipt, he or she should provide a self-addressed stamped postcard identifying the document being submitted, which will be date-labeled and mailed back. If the filer wants a receipt for documents being hand delivered or delivered by courier to the USPTO, he or she should provide a card listing the applicant's name, the application serial number or registration number, the mark, the title or a description of the document being filed, and a listing of the items submitted with the filing (e.g., drawing,specimen, fee). The card will be date-labeled and handed back to the person delivering the document.
See TMEP §303.02(c) for detailed information on filing receipts for documents submitted to the USPTO.
Credit Cards accepted are VISA, MasterCard, Discover, and American Express. To pay by credit card when not using TEAS, you must submit a "Credit Card Payment Form."
USPTO Deposit Accounts can be established and maintained for a fee. Please review the additional information on deposit accounts.
Check or Money Orders must be made payable to "Director of the U.S. Patent and Trademark Office." There is a $50 processing fee for any check returned to the USPTO unpaid.
Please review the current fee schedule for information on trademark processing fees.
If you do not have a USPTO paper form for filing a document, the Trademark Manual of Examining Procedure (TMEP) specifies the filing requirements for particular documents. Below are the relevant TMEP sections for commonly filed documents.
Initial Trademark Application: See TMEP Chapter 800.
General Information: Most responses to Office actions must be received within 6 months from the mailing date on the Office action. In certain circumstances, the Office action will specify a different response period. Each refusal and/or requirement raised in the Office action and the desired changes must be explicitly addressed in the response. If the Office action includes a refusal, arguments and/or evidence as to why the refusal should be withdrawn must be provided. The Office action may be viewed at http://tsdr.uspto.gov/. Enter the application serial number or registration number and click the "Documents" button.
Examining Attorney Responses to Office Actions: See TMEP §711.
Post Registration Section 8 Responses to Office Action: See TMEP §1604.16.
Post Registration Section 9 Responses to Office Action: See TMEP §1606.12.
Post Registration Section 71 Responses to Office Action: See TMEP §1613.16.
Statement of Use: See TMEP §1109.06.
Request for Extension of Time to File a Statement of Use: See TMEP §1108.02.
Petition to Revive Abandoned Application: See TMEP §1714.
Petition to the Director: See TMEP §1702.
Request to Divide Application: See TMEP §1110.
Declaration of Use and/or Excusable Nonuse under Section 8: See TMEP §1604.05.
Application for Renewal under Section 9: See TMEP §1606.02.
Declaration of Use and/or Excusable Nonuse under Section 71: See TMEP §1613.05.
Application for International Registration: See TMEP §1902. When filing on paper, applicants must submit the official international application form issued by the International Bureau (IB) of WIPO, the MM2 form, to the USPTO. This form is available on the IB website. If you have a priority filing deadline of today for an "Application for International Registration," please fill out the MM2 form and then file a "Petition to the Director under Trademark Rule 2.146" using the basic application serial or registration number. Attach the MM2 form in the "File Upload" section. Request that the $100 petition fee be applied to the U.S. certification fee(s). Indicate whether you would like to be contacted to provide the international application fees, that you authorize payment to USPTO deposit account or that you will pay WIPO directly. You will be notified of any certification fee deficiency. Once the petition is filed, contact the Petitions Office at 571-272-8950 and let them know that an International Application was filed by petition. Provide the basic application serial or registration number used for filing the petition and request that processing be expedited. If you are unable to use the petition form, please send the required petition and paper MM2 form by email to TEAS@uspto.gov with appropriate certification fees payable by deposit account or by submitting a credit card payment form.
NOTE: For Trademark Trial and Appeal Filings, please see the TTAB outage page.
applicant's/registrant's or attorney's e-mail address.
For additional information on trademark correspondence and signature requirements, see TMEP §302.
ESTTA - the Electronic System for Trademark Trials and Appeals - is the Board's electronic filing system. If ESTTA filing is not possible prior to a deadline for any reason, parties should timely submit their filings on paper, using another filing option as appropriate (e.g., certificate of mailing or Express Mail procedures). See TBMP § 110 (Certificate of Mailing), and TBMP § 111 ("Express Mail" procedure). Note, however, that an extension of time to oppose, or a notice of opposition involving an application under Trademark Act § 66(a) must be filed through ESTTA. Users should not anticipate that the Board will extend a deadline because it was not possible to file a paper by ESTTA on the due date. For assistance with an ESTTA filing, e-mail ESTTA@uspto.gov.

References: §2
 §308
 §306
 §306
 §305
 §305
 §305
 §307
 §303
 §711
 §1604
 §1606
 §1613
 §1109
 §1108
 §1714
 §1702
 §1110
 §1604
 §1606
 §1613
 §1902
 §302
 § 110
 § 111
 § 66