Source: https://transition.fcc.gov/eb/Orders/2017/FCC-17-128A1.html
Timestamp: 2019-04-21 18:12:16+00:00

Document:
Rosenworcel issuing a statement; Commissioner O’Rielly approving in part and dissenting in part.
Communications Act of 1934, as amended (Act), and Section 64.1120 of the Commission’s rules (Rules).
Commission as evidence of consumer authorization in apparent violation of Section 1.17 of the Rules.
apparent violations, the Commission proposes a monetary forfeiture of $3,963,722.
associated with a UPS mail facility).  Neon’s President is Marcela Getman.
3 See ITC-214-20160308-00117 (granted May 11, 2016).
Bills on file in EB-TCD-17-00023719.
Telefonicas Latinas Corp. (owned by Rodney Harrison); and Tele Circuit Network Corp. (owned by Ashar Syed).
64.1120(c)(3) of the Rules.  Id.
2017 with the Colorado Public Utilities Commission).
to Neon Phone Service, Inc. (Mar. 2, 2017) (on file in EB-TCD-17-00023719) (LOI).
Marcela Getman, President, Neon Phone Service, Inc. (May 1, 2017, 14:23 EDT).  Neon did not respond to the LOI.
complaints with the Commission.17  Neon failed to provide to the Bureau any such proof of verification.
10 47 U.S.C. §§ 201(b), 258.
11 47 CFR §§ 1.17, 64.1120.
13 47 U.S.C. § 258(a).
electronically.  47 CFR §§ 64.1120(c)(2), 64.1130.
information from state regulatory authorities to ascertain that Neon uses TPV to verify consumer authorization.
the alleged incidents took place.
17 See LOI at 4.
the time of the alleged telemarketing call from Neon.24  “That is not my voice.  It is not my wife’s voice.
18 47 CFR § 64.1150(d).
minimum of two years from the time of the verification.  47 CFR § 64.1120(c)(3)(iv).
23 See Complaint from R. Toepfer (filed Oct. 24, 2016).
24 See Complaint from S. Deganis (filed Nov. 11, 2016).
FCC Enforcement Bureau (Aug. 2, 2017; 11:27 EDT).
with the Commission’s rules when it did not).
27 47 CFR § 1.17(a)(2).
omissions that are the result of negligence, as well as an intent to deceive”).
written responses to CGB’s Notices of Informal Complaints.
carriers apparently violated Section 1.17 of the Rules for submitting fabricated TPV recordings to the Commission).
32 The complaints to which Neon responded to the Commission with false material information were filed by R.
33 47 U.S.C. § 201(b).
Forfeiture, 25 FCC Rcd 5178, 5180-82, paras. 5-7 (2010) (Silv NAL).
35 See Complaint from J. Llerandi (filed Dec. 19, 2016).
Apparent Liability for Forfeiture, 26 FCC Rcd 8853, 8853-54, para. 2 (2011) (Main Street NAL).
TPV recordings Neon used to submit requests to switch consumers’ long distance service providers.
such term.”  47 U.S.C. § 153(32).
40 See Optic NAL, 29 FCC Rcd at 9063, para. 19; Advantage NAL, 28 FCC Rcd at 6850, para. 18 & n.48.
place within the last 12 months.  The complainants are A. Crabtree, E. Muniz, and R. Rodriguez.
authorized.  The complainants are A. Bazan, L. Castillo, , J. Llerandi, O. Martinez, C. Quave, J.
Ruedisueli, and E. Ybarra.  See Complainant LEC Information on file in EB-TCD-17-00023719.
43 47 U.S.C. §§ 154(i), 218, 155(c)(3).  “Any order . . . or action made or taken pursuant to any [ ] delegation . . .
Forfeiture, 27 FCC Rcd 4012 (EB 2012); SBC Communications, Inc., Forfeiture Order, 17 FCC Rcd 7589 (2002).
Enforcement Bureau, to Marcela Getman, President, Neon Phone Service, Inc. (Mar. 27, 2017; 11:44 EDT).
46 See 47 U.S.C. § 503(b).
$1,000,000 per any single act or failure to act).  The Federal Civil Penalties Inflation Adjustment Act of 1990, Pub.
Sec. 31001, 110 Stat. 1321 (DCIA), as further amended by the Federal Reports Elimination Act of 1998, Pub. L. No.
Monetary Penalties to Reflect Inflation, 82 Fed. Reg. 8170 (Jan. 24, 2017).
48 See 47 U.S.C. § 503(b)(2)(E).
49 47 CFR § 1.80(b)(8), Note to paragraph (b)(8).
51 See 47 CFR § 1.80, Appendix A, Section I.
imposed by the Commission in the forfeiture order).
53 See supra para. 15.
54 See also supra note 41.
55 See supra note 42.
identified in the Appendix results in a proposed forfeiture of $1,480,000.
n.79 (citing NOS Communications, Inc., Notice of Apparent Liability for Forfeiture, 16 FCC Rcd 1833 (2001)).
addressing the protections afforded consumers.
toll service except in accordance with [the Commission’s] verification procedures . . . .”).
58 See Silv NAL, 25 FCC Rcd at 5186, para. 16.
59 CTI NAL, 28 FCC Rcd at 17209, para. 29 (citing Main Street NAL, 26 FCC Rcd at 8861, para. 24).
60 Neon placed unauthorized charges on more than one telephone bill for the following complainants:  , R.
Neon’s telemarketer misrepresented their identity).
website.  See supra note 5.
63 GPSPS NAL, 30 FCC Rcd at 2522, para. 1.  The Commission also took action against Optic Internet Protocol, Inc.
business in an entirely fraudulent manner).
between June and October 2016).
the first place.  When I called they said it would be two billing cycles before I would get a refund.”).
66 47 CFR § 1.80(b)(8), Note to paragraph (b)(8).
Commission authorizations in cases involving egregious misconduct).
68 See supra para. 3.
Rcd 303 (1999) (Forfeiture Policy Statement).
FCC Rcd at 5186, para. 16.
misconduct.  See, e.g., USTLD NAL, 29 FCC Rcd at 836, para. 25; Central NAL, 29 FCC Rcd at 5530, para. 26.
73 Forfeiture Policy Statement, 12 FCC Rcd at 17113; 47 CFR § 1.80(b)(4), Note to Paragraph (b)(4); Section I.
Base Amounts for Section 503 Forfeitures.
74 See supra para. 18, note 47.
of Proposed Rulemaking, 17 FCC Rcd 3296, 3297, para. 3 (2002).
76 The two instances of apparent violations of Section 1.17 of the Rules are identified in the Appendix.
77 47 CFR § 1.80; Forfeiture Policy Statement, 12 FCC Rcd at 17114, Appendix A, Section I.
failure to respond fully to an LOI).
denied, Memorandum Opinion and Order, 30 FCC Rcd 1021 (EB 2015).
provide a complete response to an LOI).
this Notice of Apparent Liability for Forfeiture.
the statutory factors, we propose a total forfeiture of $3,963,722, for which Neon is apparently liable.
Rules, and a Commission order.  As such, Neon is apparently liable for a forfeiture of $3,963,722.
the Act,84 Sections 1.17 and 64.1120 of the Rules,85 and a Commission order.
81 See 47 U.S.C. § 503(b)(2)(E); 47 CFR § 1.80(b)(8), Note to paragraph (b)(8).
82 47 U.S.C. § 503(b).
83 47 CFR § 1.80.
84 47 U.S.C. §§ 201(b), 258.
85 47 CFR § 64.1120.
86 47 CFR § 1.80.
reference to the financial documentation.
President, Neon Phone Service, Inc., 3810 Murrell Road, Suite 272, Rockledge FL 32955.
88 See 47 CFR § 1.1914.
89 47 CFR §§ 1.16, 1.80(f)(3).
Re:     Neon Phone Service, Inc., File No. EB-TCD-17-00023719.
companies egregiously flout our rules, this option should be on the table.
Service, some of whom previously have been subject to multiple Commission enforcement actions.
they cheat any other consumers.

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