Source: https://apati.eu/pages/faq
Timestamp: 2019-04-23 04:16:06+00:00

Document:
Here you can find a sum up of all questions we receive from you rather often, and we thought you might wanna have a look.
§1 Is it possible to edit or cancel my order?
No, unfortunately, once you have received your order confirmation it is not possible to cancel or edit it.
§2 Can I return my order?
Yes, you have 14 days to return your order and get your money back, if the product has not been used and it is in a perfect condition. Just send an email to info@apati.eu and inform us about your decision, we will also cover the expenses of the return.
§3 Can I exchange the products?
Yes, you don’t even need to explain why, simply send an email to info@apati.eu and inform us about your decision, and we will help you proceed with the exchange explaining all the necessary steps.
§4 Do you inform me once you received my returned products?
Yes, we will send you an email confirmation. Keep in mind, it might take up to 10 business days to deliver the package, but we will inform you if you do not hear from us within 10 days, then please follow up at info@apati.eu.
§5 When do I get the amount refunded?
After the goods have been delivered to our office, we will inform you about it, and transfer the money to the same credit card that was used for the purchase at the first place, unless agreed otherwise. Keep in mind, that it might take up to 10 business days to transfer the money, depending on your bank account.
§6 When do you ship my order?
Please see delivery for more information.
§7 What about shipping? Do I need to pay for it?
Yes, you can find more detailed information about shipping fees under deliveries and returns. We do offer free shipping occasionally, so stay tuned.
§8 How long does it take to deliver my order?
We have prepared some more detailed info for each destination under deliveries and returns. Have a look, and if in doubt, please email info@apati.eu.
§9 Is Apati Aps responsible for any delay after dispatching the order?
No, Apati Aps is not liable for any delays with the shipping or local customers, however, you can always contact us, and we will do our best to investigate the problem with the carrier.
Please see delivery for more information about the transit time stated for your country.
§10 The product I received was different than the one I ordered, what now?
If you have received a wrong or incomplete product, please contact info@apati.eu.
§11 What payment methods do you accept online?
We accept Dankort, Visa, Mastercard, and Mobile Pay.
In case of any questions, issues, do not hesitate to contact us via info@apati.eu. We are here for you and will do everything in our power to help you, and to make the shopping experience more optimal.

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