Source: https://ecu-service.info/en/content/1-terms-conditions
Timestamp: 2019-04-22 20:34:49+00:00

Document:
1. Terms and Conditions define the general terms, conditions and manner of sales by Ecu-Service based in Nowogród Bobrzański, conducted via the online store available on www.ecu-service.info (hereinafter: „the Online Store”) and, define terms and conditions of chargeable and non-chargeable electronic services of Ecu-Service based in Nowogród Bobrzański.
1. Working days – days of the week are from Monday to Friday excluding public holidays.
2. Delivery – means the physical act involving the delivery of the merchendise specified in the order to the Customer by the Seller, by means of providers.
3. Supplier – means the courier company, which works with the seller in order to deliver goods.
4. Password – is a string of alpha-numerical or other selected by the customer during the registration in the Online Store, used to secure access to customer accounts in the Online Store.
5. Customer – means the entity, for whom, in accordance with Terms and Conditions and laws can be provided electronic services, or with whom may be concluded a contract of sale..
6. Consumer – means an individual making a transaction not directly related to his trade or profession.
7. Customer Account – means a panel that is individual to every client, run by the seller for the benefit of the customer after the customer registered an account.
8. Login – means a customer’s individual identification name consisting of a string of alpha-numerical symbols or otherwise, required together with a password in order to set up a customer account in the Online Store. Login is an appropriate address of the customer’s email address.
9. Entrepreneur – means any natural person, legal person or entity who is not a legal person, whom the law awards the legal capacity, running their own professional activity.
10. Terms and Conditions – means hearby Terms and Conditions of the Online Store.
11. Registration – means the act actually made in the manner specified in Terms and Conditions, required from a customer to be able to use all the functionalities of the Online Store.
12. Seller – Mark Hajducki is running their own business under the name Ecu-Service based in Nowogród Bobrzanski, postcode: 66-010, street: 9 Maja 21, Tax Code: 9730717761, Register of companies: 320450327, registered in the Register of Entrepreneurs kept by the Mayor of Nowogród Bobrzanski, e-mail address: sales@ecu-service.info, which is also the owner of the Online Store.
13. The Website of the Online Store – means websites, which are used so that the seller is able to run the Online Store, operating in the domain: www.ecu-service.info.
14. Goods – means a product described by the seller via the Website of the Online Store.
15. The contract of sale – the sale is a contract concluded by electronic means in accordance to Terms and Conditions, between the Customer and the Seller.
1. All rights to the Online Store, including copyrights, intellectual property rights, Internet domain, the Website of the Online Store, as well as patterns, forms, logos belong to the seller, and using them can take place only in the manner prescribed and in accordance with Terms and Conditions.
2. The Online Store is made available by the seller through the Internet and the Website of the Online Store, as a resource and information communication system.
3. The seller reserves the right to place advertising content concerning offered goods, as well as the products and services of third parties, in the forms used in the Internet.
4. It is forbidden to use the Online Store or the Website of the Online Store by customers or others to send unsolicited commercial information.
1. Using the Online Store means any activity carried out by a customer that leads to getting familiarized with the contents of the Website of the Online Store, except for the paragraph § 4 of Terms and Conditions.
2. Using the Online Store can only take place in accordance to conditions specified in Terms and Conditions.
4.To place an order in the Oline store and to use services of Website of the Online Store, it is neccessary that the customer has an active e-mail account.
5. The Customer wanting to take advantage of a chargeable subscription service, as in § 10, should have an active internet connection.
6. Your use of the Online Store is not entitled to interfere with the content, structure, form, graphics, mechanism of how the Online Store and the Website of the Online Store work.
7. A customer is forbidden to provide illegal content and use the Online Store and the Website of Online Store in a manner that may infringe law, morality, violate personal rights of third parties or legitimate interests of the seller.
8. You are entitled to use the resources of the Online Store for personal use only. It is not allowed to use the resources and functions from the Online Store for the purpose of commercial activities by a customer or one that would undermine interests of the Seller.
9. The Seller represents that the public nature of the Internet and the use of electronic services may be associated with risk of acquiring customer data and modifying them by unauthorized persons, and therefore customers should use appropriate technical measures to minimize the risks mentioned above. In particular, they should use anti-virus programs, and protect the identity of users of the Internet. The seller never asks the customer to disclose their password.
1. In order to create a customer account, a customer shall be obliged to make a registration.
2. Registration is required so that a customer can place orders in the Online Store.
3. In order to register, you must complete the registration form provided by the seller on the Website of the Online Store and forward the completed registration form electronically to the seller by selecting appropriate functions contained in the registration form. During registration the customer sets up an individual password.
e)customer should agree to the processing of personal data included in the registration form in order to carry out services on the basis of agreements concluded in accordance toTerms and Conditions (Article 23 para. 1 point 3 of the Law regarding protection of personal data) and in accordance with the provisions of the RODO Regulation on the protection of personal data. The customer shall have the right to access their data and correct them.
b) authorizing the seller to process your personal data included in the registration form in order to provide the running of a customer account. Further, the customer agrees to be sent information concerning technical service of a customer account to the e-mail address the seller received from the customer.
c) entrustment of personal data to the seller ocurrs the moment the customer ticks an appropriate box in the registration form.
Giving a consent to the processing of personal data for marketing purposes, in particular, means the consent to receive commercial information from the seller or advertisers working with the seller being sent to the customer’s e-mail address specified in the registration form.
When a customer has submited a completed registration form, the customer shall promptly receive a confirmation email of the registration sent to an email adress provided in the registration form. Submission of a completed registration form means that the contract has been concluded for the provision of electronic services conducted regarding the running of a customer account. The customer gets access to their customer account and can make changes to the information provided, with the exception of the login.
The seller creates and implements security measures against unauthorized use, reproduction or distribution of contents on the Website of the Online Store. The customer undertaking to remove or break the security measures imposed by the seller are to discontinue such an activity.
1. The information included on the Website of the Online Store does not constitute an offer of the seller.
2. The customer can place orders in the Online Store seven days a week and 24 hours per day via the Website of the Online Store.
3. The customer completes an order by selecting the product by clicking on the „ADD TO CART” at the merchandise located on the Website of the Online Store. After the order has been completed and a method of payment chosen, the order gets sent to the seller. Submitting of the order form follows by activating an appropriate box in the order form.
Before each order submittion, the total price of selected goods and the total cost of the chosen method of delivery are presented.
4. Placing an order constitues a submission of an offer to enter into a contract of sale of the goods, which are the subject of the order.
5. After placing an order, the seller shall send an e-mail confirmation of the order to the email address provided by the customer. Confirmation of the order is a statement of the seller’s acceptance of the offer referred to in § 5 para. 4 above.
6. On the basis of the placed order, the seller shall verify the availability of ordered goods in the Online Store.
7. In the case when ordered goods are out of stock, or of inability to perform the sale transaction for other reasons, including when buying goods from the seller’s suppliers will not be possible in the time provided for completion of the order, the seller will inform the customer of the circumstances by e-mail or telephone.
c) division of the order and defining the time for its completion in this part where the implementation was originally not possible (the choice of this option by the customer implies that the delivery will be made in separate shipments but the customer shall have no additional costs associated with the delivering of the divided order).
9. In the case of positive verification of the availability of the goods, the customer receives information by email that the order has been received for fulfilment, subject to the provisions of paragraph § 5, art. 13 below.
b) do not contain information concerning the cost of delivery, about which the customer will be informed when choosing a method of delivery.
11. The final binding price of a sale transaction is the price of the goods placed on the Website of the Online Store at the time of when the customer places an order.
12. Information on the total sales value is determined each time the order is placed in the „basket” once the customer chose a delivery option and chose a payment method.
15. The customer can modify their order until the time of receiving an e-mail confirmation of the shipment. In particular, the changes may affect the scope of the order, its partial or full cancellation, delivery address changes, or changes made to the data on a VAT invoice. Addition of new goods by the customer into the order, which is already in progress, but before the departure of the consignment by the Seller may affect the time of order fulfilment. When cancelling the whole or part of the order if payment had been made by the customer in advance, the seller shall refund an appropriate amount of money within 14 days as of the date when the customer made modifications to their order. The terms and conditions concerning refunds are defined in § 8 and § 9 below.
16. On the Website of the Online Store, the seller may post indicative information of how many workings days are needed for fulfillment of an order.
17. Ordered goods are delivered to the customer by the supplier the delivery address indicated in the order form.
18. On the day of shipment of the goods to the customer (if the delivery in person was chosen as a delivery option) the customer is sent by the seller an e-mail confirmation of shipment with a tracking number.
19. The customer must examine the consignment delivered in time, and in the manner adopted for consignments of that type in the presence of the Supplier’s employee.
20. The customer has the right to require from the supplier’s employee to write up a protocol if there is loss or damage to the shipment.
21. In the consignment being the subject of the delivery, the seller encloses a receipt or an invoice covering the goods to be delivered, in accordance to the will of the customer.
22. In the absence of the customer at the address indicated by them as delivery address when placing an order, the supplier’s employee will leave a confirmation of shipment.
In the case when ordered goods are being sent back to the Online Store by the supplier, the seller will contact the customer via e-mail or phone to establish a new delivery date and costs of delivery.
1. The information contained on the Website of the Online Store does not constitute an offer of the seller.
2. The customer can place orders in the Online Store for seven days a week and twenty-four hours per day via the Website of the Online Store.
3. The customer places an order by selecting a service they are interested in and then select the „ADD TO CART” button on the website. Once the whole order is completed and a method of payment chosen by the customer, the order is being placed as soon as the order form is sent to the seller. The sending of the order form takes place as a result of activating an appropriate field in the order form. Before the order gets sent by the customer, the seller informs the customer of costs and a period of a paid service.
4. Placing an order by the customer constitutes submitting to the seller an offer of concluding a contract of a paid service being the subject of the order.
5. After placing an order, the seller shall send an e-mail confirmation of the order to the e-mail address provided by the customer. Confirmation of the order is a statement of seller’s acceptance of the offer referred to in § 6. 4 above.
6. Prices on the Website of the Online Store are presented next to every product. They are expressed in gross terms and defined in the Euro.
7. The final binding price is established every time a customer places an order and one that appears on the Website at the moment of order placement.
8. Information on the total order value is determined in each case in the basket having the customer chosen the payment method.
10. Validity period of chargable services is calculated as of the activation of the service. Service activation implies starting a paid service for the customer.
11. The seller shall give a receipt or an invoice including the services paid for, as requested by the customer.
1. The seller is responsible for non-conformity of the goods with the contract in the case of this being determined by the customer before the passing of two years from the date of delivery. The customer is obliged to notify the seller of the non-conformity within two months from the finding of non-compliance.
2. Within fourteen days, the seller will address the claim of the goods notified by the customer and inform the customer of proceedings.
3. In order to address the claim of the goods, the customer ought to send or deliver the goods they wish to return with a confirmation of purchase (i.e. receipt or invoice). The goods should be sent or delivered to the seller’s address. The seller returns the customer all the documented costs of shipment.
4. In the case when a claim is considered in favor of the customer, the seller will repair or replace the product to the customer. If repair or replacement would cause significant inconvenience to the customer, the seller will lower the price or make a full refund within fourteen days in accoradnce to the customer’s request. This can happen as a result of the customer’s withdrawal from the contract. In the case of withdrawal from the contract, the parties shall return one another what they provided each other with.
5. The goods sold by the seller may be given a warranty by the relevant manufacturer or distributor. The seller offers no warranty for any of the products they sell.
a) exercising powers resulting from your warranty.
In such circumstances, the customer is required to make a claim directly to the guarantor. The seller is only an intermediary forwarding the claim. The customer may as an option turn directly to a warranty service or the seller.
7. The customer can submit a claim to the seller in connection with the use of electronic services provided by the seller . A claim may be submitted in electronic form and sent to the seller’s e-mail address. The customer warranty claim must include your username and description of the problem. The seller shall immediately, but no later than fourteen days consider the claim and send an answer to the customer’s e-mail address specified on the claim form.
1. You may cancel the contract or part of the order by directly contacting the seller via e-mail or telephone provided that the goods have not yet been shipped.
2. The customer who is a consumer may terminate the contract of sale without providing a reason but is required to make a statement in writing within 14th days from the date of delivery. To comply with this deadline you must send a statement before its expiry. The template declaration of contract termination is given by the seller on the Website of the Online Store.
3. In the case of an effective termination of a sale contract, it shall be deemed void. The customer is obliged to return the purchased goods immediately, no later than fourteen days. The goods should be returned in the same state, unless a change was necessary in the course of its usage. A return may be made, for example by the Polish Post by sending the goods to the seller’s address.
a) in the case of bank transfer payment made in advance, the seller shall make a refund to a customer’s bank account.
b) in the case of cash on delivery payment, the seller makes a refund to a customer’s bank transfer or postal order after the details needed for making a refund have been obtained from the customer and a method of repayment chosen.
3. The seller is not liable for failure or delay in reimbursement of such a refund, if, despite the seller’s request made by e-mail as referred to in § 9. 2 above, the customer does not provide the required data or data will be fractional and this in effect prevents the seller to carry out a succesful refund procedure. The seller is not also liable, if a reimbursement has not been made or has been delayed due to the details needed for making a bank transfer or a postal order being incorrect.
In such a circumstance a customer will be reimbursed as soon as correct details have been obtained.
2. The seller provides customers with electronical paid subscription service.
3. Services specified in § 10 art. 1 and § 10 art. 2 above are provided 24 hours a day, 7 days a week.
4. The seller reserves the right to choose and change the type, form, time and method of providing aforementioned services. Of which, all customers will be informed in a manner appropriate so that amendments can be made to Terms and Conditions.
5. Running a customer account service is available after registration, as described § 4 and § 5.
6. The newsletter can be used by any customer that ticked an appropriate field in the registration form during registration or entered their e-mail address, using the registration form provided by the seller on the website of online Store. After submitting the registration form , the customer shortly receives an e-mail confirmation sent by the seller to the email address provided by the customer. As of this moment a contract is concluded between the seller and the customer concerning provision of newsletter services conducted via electronic means.
7. Newsletter service is about sending an e-mail containing information about new products or services offered by the seller to the customer’s e-mail address. Newsletter is sent by the seller to all customers who have subscribed.
9. Chargable subscription service is about enabling customers having a customer account to access the dedicated content of the Web Store for a fixed period of time providing the relevant fee has been paid.
10. The customer may at any time opt out of receiving Newsletter by unsubscribing. This can be done by clicking on the link stated in each e-mail sent as part of Newsletter service, or by activating an appropriate field in a customer account.
11. A customer who has registered can request removal of the seller’s customer account, and in the case of the request to remove a customer account by the seller, it may be removed with fourteen (14) days from the day of the request.
12. A customer can submit a complaint to the sellers in connection with the use of free services provided electronically by the seller. A complaint may be submitted in electronic form and sent to the seller’s e-mail address. The customer’s complaint must include their username and description of the problem. The seller shall immediately, but no later than fourteen (14) days consider the complaint and send an answer the customer’s e-mail address specified on the complaint.
13. The seller shall be entitled to block access to a customer account and services, in the event of the customer acting detrimentally to the seller or other customers, when a customer breaches the law or the provisions of the Online Store’s Terms and Conditions, as well as when blocking access to a customer account and services is justified on grounds of security – in particular, customer’s attemps to breaks security measures on the Online Store or other hacking activities. Blocking access to a customer account and services as a result of aforementioned reasons take the time necessary to resolve the issue giving grounds for blocking access to a customer account and services. The seller shall notify the customer of blocking access to a customer account and services electronically by sending a message to the e-mail address provided by the customer in the registration form.
14. In order to opt out of receiving commercial information, the customer should inform the seller of such a request by e-mail.
2. The seller shall be liable for non-performance or improper performance of the contract, but in the case of contracts with customers who are entrepreneurs the seller is liable only for intentional damage and within losses actually incurred by the customer who is an entrepreneur.
3. The seller is not liable for non-performance or improper performance of the services provided electronically, if it is caused by third parties (in particular, telecommunications operators, providers of telecommunication lines and electricity). However, the seller shall be liable for their own act as well as omission of activities by persons who have been appointed to perform the provision of services provided electronically, or whom have been entrusted to perfom the provision of services.
4. The seller is not responsible for the impossibility or difficulty in using the Online Store, due to reasons attributable to the customer, in particular if a customer looses their password or when a third party comes into possession of the customer’s password . However, the seller is responsible for the loss of the password if this is a consequence of reasons on the part of the seller or reasons, for which the seller is responsible.
5. The seller is not liable for damages caused by acts or omissions of the customer, in particular their use of the Online Store in a manner congruent with applicable law or Terms and Conditions.
6. The sole source of the seller’s obligations is these Terms and Conditions and applicable law.
1. The Administrator of the CLIENT’S personal data being processed in relation to the use of the INTERNET STORE is the SELLER.
2. Providing personal data, as well as a consent of its processing is completely voluntary. All personal data provided to this company is processed only to the extent and purpose for which the CUSTOMER agreed. In the event that the CUSTOMER does not provide the data necessary to perform an order and does not agree to its processing, the processing of the order may not be possible.
3. The Administrator ensures security of the transferred data and the implementation of CUSTOMER's rights resulting from the GDPR Regulation. The CLIENT has the right to access their personal data, as well as to its rectification, to requesting its complete deletion (if it is not contrary to the law) or to limiting the right to process their personal data at any time - to this end, the CUSTOMER can use the functions in the user account store update program or send a request (e.g. to the e-mail address provided) specifying the request for changes or deletion of data from the records.
4. The CLIENT has the right to receive their data in a structured, commonly used machine-readable format. The CLIENT also has the right to send this data to another Administrator, without any obstacles on the part of the ADMINISTRATOR from which the data will be extracted (Article 20 (1)). In cases where it is technically possible, the CLIENT may request the ADMINISTRATOR to forward their data directly to another Administrator (Article 20 (2)).
5. The ADMINISTRATOR may refuse to delete the CUSTOMER’S data only in cases specified by applicable law, in particular if the CLIENT has not paid all amounts due to the ADMINISTRATOR.
•in the case of a company – company name and Tax ID.
7. All personal data provided during the ordering process is used only to form, conclude, change or terminate the Contract between the SERVICE PROVIDER and the CLIENT and to complete the Contract of Sale or contract for the provision of electronic service or order fulfilment and are not made available to other institutions or third parties - except those described in point .6.
8.In the case of the sale of products via the ONLINE STORE in order to deliver the products to the CLIENT, personal data necessary to address and deliver the parcel are provided to companies professionally involved in the delivery of parcels - in particular Poczta Polska and courier companies - together with entrusting the delivery of the parcel.
9. If the CLIENT consents to the processing of their data for the purpose of marketing and to the sending of commercial information and signs up to the list of subscribers, the CLIENT will receive a “newsletter” to the e-mail address provided by them. At any time the CLIENT may resign from the newsletter service.
10. The seller does not provide, sell or lend your personal data to other persons or institutions. Unless it happens to be as a matter of a clear agreement or at the request of the customer in accordance the law or at the request of the court, prosecutor’s office, the police or other authority in the event of a breach of the law by the customer.
11. The seller reserves the right to disclose the general statistical summaries concerning the customers to companies and websites who cooperate with the seller. These summaries are related to website viewings and do not contain customers’ personal data.
15. Each customer can disable cookies in the browser of their terminal device. The seller indicates that disabling cookies may cause difficulties in the use of the Website of the Online Store.
1. Either party may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to the rights acquired by the other party before termination of the contract above and the provisions below.
services by sending the seller a request to remove their customer account, using any means of communication at a distance, allowing the seller to read the statement of the customer’s will. The termination occurs after the notice period of seven days.
3. The seller terminates the contract for the provision of electronic services by sending the customer an appropriate declaration of will to the email address provided by the customer during registration. The termination occurs after the notice period of seven days.
4. A customer who has activated a paid subscription service, terminates the contract for the provision of electronic services by sending the seller an appropriate declaration of will to the service provider’s e-mail address. The termination occurs after the notice period of seven days.
5. In the event of termination by the Seller to the Customer, the Customer has an active service a paid subscription, the customer receives a proportionate refund for unused time service of the service, measured from the end of the period to the date of termination to when the service should be activated.
6. In the event of the contract termination by the a customer who is a consumer when the customer has an active subscription service, the customer is entitled to a refund for the unused time of this subscription.
7. In the event of the contract termination by a customer who is an entrepreneur when the customer has activated a paid subscription service, the customer is not entitled to a refund for the unused time of this subscription.
1. Terms and Conditions come into force from the date of their publication on the Website of the Online Store and replaces previously existing Terms and Conditions.
2. The content of these Terms and Conditions may be perpetuated by printing, saving into a storage device or downloaded at any time from the the Website of the Online Store.
3. Terms and Conditions are subject to amendments. Customers will be informed of any amendments made in Terms and Conditions by the seller. For this the seller will place on the Website of the Online Store an appropriate notification of amendments made to Terms and Conditions. This notification will remain on the Online Store for at least ten consecutive working days. Those customers who have a customer account will be additionally informed by the seller via e-mail. The information containing amendments to Terms and Conditions will be sent to an e-mail address provided in the registration form.
5. All the orders submitted in the Online Store prior to the implementation of amendments to Terms and Conditions are fulfilled based on Terms and Conditions being in force at the date of the order placement by the customer.
6. In the event of a dispute on the basis of the sale contract, the parties will seek to resolve the matter amicably. The law applicable to the settlement of any disputes arising under these Terms and Conditions shall be the Polish law.
7. The Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (general regulation on data protection) - hereinafter referred to as the GDPR and related provisions. - valid from 25 May 2018.
8. Terms and Conditions come into force on 04.12.2018.
Protocol of complaint of the goods.
Declaration of withdrawal from a remote agreement.

References: § 4
 § 10
 § 5
 § 5
 art. 13
 § 8
 § 9
 § 6
 § 9
 § 10
 art. 1
 § 10
 art. 2
 § 4
 § 5