Source: https://www.ncleg.net/Sessions/2017/Bills/House/HTML/H403v4.html
Timestamp: 2019-04-23 06:14:05+00:00

Document:
Short Title: Behavioral Health and Medicaid Modifications.
AN ACT to modify certain requirements pertaining to local management entities/managed care organizations, to modify the medicaid transformation legislation, to require the department of health and human services to notify the general assembly upon the submission or nonsubmission of a medicaid state plan amendment, and to make changes to the north carolina lme/mco enrollee grievances and appeals statutes to conform with recent changes to federal law.
SECTION 1.(a) The Department of Health and Human Services (DHHS) shall specify a single, nationally recognized, standardized electronic format to be used by all local management entities/managed care organizations (LME/MCOs) when submitting encounter data to DHHS. LME/MCOs must submit to DHHS encounter data, consisting of records of claims payments made to providers, for Medicaid and State‑funded mental health, intellectual and developmental disabilities, and substance abuse disorder services utilizing the single, nationally recognized, standardized electronic format specified by DHHS.
(1) Setting LME/MCO capitation rates.
(2) Measuring the quality of services managed by LME/MCOs.
(3) Assuring compliance with State and federal regulations.
(4) Conducting oversight and audit functions.
(5) Other purposes determined necessary by DHHS.
SECTION 1.(c) DHHS shall work with LME/MCOs to ensure that the process for submitting encounter claims through NCTracks is successful.
SECTION 1.(d) DHHS shall report to the Joint Legislative Oversight Committee on Health and Human Services regarding the status of subsection (a) of this section on or before February 1, 2018.
"(39) Develop and use a standard contract contracts for all local management entity/managed care organizations for operation of the 1915(b)/(c) Medicaid Waiver and management of State appropriations and federal block grant funds that requires compliance by each LME/MCO with all provisions of the contract contracts to operate the 1915(b)/(c) Medicaid Waiver and manage State appropriations and federal block grant funds and with all applicable provisions of State and federal law. Each of these standard contracts must include quality outcome measures for mental health, developmental disabilities, and substance use disorders."
SECTION 2.(b) This section becomes effective January 1, 2018, and applies to contracts entered into on or after that date.
(1) "Area authority" means the area mental health, developmental disabilities, and substance abuse authority.
(2) "Area board" means the area mental health, developmental disabilities, and substance abuse board.board that is the governing body for the area authority, local management entity, or local management entity/managed care organization.
(2a) "Area director" means the administrative head of the area authority program authority, local management entity, or local management entity/managed care organization appointed pursuant to G.S. 122C‑121. All provisions of Chapter 122C of the General Statutes that apply to the area director also apply to the administrative head of the area authority, LME, or LME/MCO, regardless of whether (i) the administrative head uses the title "CEO" or any other name or title assigned to him or her by the area authority, LME, or LME/MCO and (ii) a contract, memorandum of understanding, or other agreement in effect between the Department and the area authority, LME, or LME/MCO refers to the administrative head as the "CEO" or any other name or title.
(2b) "Board of county commissioners" includes the participating boards of county commissioners for multicounty area authorities and multicounty programs.authorities.
(5) "Catchment area" means the geographic part of the State served by a specific area authority or county program.authority.
(10a) "County program" means a mental health, developmental disabilities, and substance abuse services program established, operated, and governed by a county pursuant to G.S. 122C‑115.1.
(20b) "Local management entity" or "LME" means an area authority, county program, or consolidated human services agency. It is a collective term that refers to functional responsibilities rather than governance structure.authority.
(29a) "Program director" means the director of a county program established pursuant to G.S. 122C‑115.1.
"§ 122C‑117. Powers and duties of the area authority.
(7) Appoint an area director in accordance with G.S. 122C‑121(d).G.S. 122C‑121.
(18) Maintain disability‑specific infrastructure and competency to address the clinical, treatment, rehabilitative, habilitative, and support needs of all disabilities covered by the 1915(b)/(c) Medicaid Waiver.
(19) Maintain administrative and clinical functions, including requirements for customer service, quality management, due process, provider network development, information systems, financial reporting, and staffing.
(20) Maintain full accountability for all aspects of Medicaid Waiver operations and for meeting all contract requirements specified by the Department."
"§ 122C‑124.1. Actions by the Secretary upon area authority or area director failure to comply or when area authority or county program is not providing minimally adequate services.
(a) Notice of Likelihood of Action. – When the Secretary determines that there is a likelihood of suspension of funding, assumption of service delivery or management functions, or appointment of a caretaker board under this section within the ensuing 60 days, the Secretary shall so notify in writing the area authority board or the county program and the board of county commissioners of the area authority or county program.authority. The notice shall state the particular deficiencies in program services or administration that must be remedied to avoid action by the Secretary under this section. The area authority board or county program shall have 60 days from the date it receives notice under this subsection to take remedial action to correct the deficiencies. The Secretary shall provide technical assistance to the area authority or county program in remedying deficiencies.
(1) Withhold funding for the particular service or services in question from the area authority or county program and ensure the provision of these services through contracts with public or private agencies or by direct operation by the Department.
Upon suspension of funding, the Department shall direct the development and oversee implementation of a corrective plan of action and provide notification to the area authority or county program and the board of county commissioners of the area authority or county program of any ongoing concerns or problems with the area authority's or county program's finances or delivery of services.
(2) Assume control of the particular service or management functions in question or of the area authority or county program and appoint an administrator to exercise the powers assumed. This assumption of control shall have the effect of divesting the area authority or county program of its powers in G.S. 122C‑115.1 and G.S. 122C‑117 and all other service delivery powers conferred on the area authority or county program by law as they pertain to this service or management function. County funding of the area authority or county program shall continue when the State has assumed control of the catchment area or of the area authority or county program.authority. At no time after the State has assumed this control shall a county withdraw funds previously obligated or appropriated to the area authority or county program.authority.
Upon assumption of control of service delivery or management functions, the Department shall, in conjunction with the area authority or county program,authority, develop and implement a corrective plan of action and provide notification to the area authority or county program and the board of county commissioners of the area authority or county program of the plan. The Department shall also keep the area authority board and the board of county commissioners informed of any ongoing concerns or problems with the delivery of services.
(c) Appointment of Caretaker Administrator. – In the event that a county, through an area authority or county program,authority, fails to comply with the corrective plan of action required when funding is suspended or when the State assumes control of service delivery or management functions, the Secretary, after providing written notification of the Secretary's intent to the area authority or county program and the applicable participating boards of county commissioners of the area authority or county program,authority, shall appoint a caretaker administrator, a caretaker board of directors, or both.
The Secretary may assign any of the powers and duties of the area director or program director or of the area authority board or board of county commissioners of the area authority or county program pertaining to the operation of mental health, developmental disabilities, and substance abuse services to the caretaker board or to the caretaker administrator as it deems necessary and appropriate to continue to provide direct services to clients, including the powers as to the adoption of budgets, expenditures of money, and all other financial powers conferred on the area authority or county program by law pertaining to the operation of mental health, developmental disabilities, and substance abuse services. County funding of the area authority or county program shall continue when the State has assumed control of the financial affairs of the program. At no time after the State has assumed this control shall a county withdraw funds previously obligated or appropriated to the area authority or county program.authority. The caretaker administrator and the caretaker board shall perform all of these powers and duties. The Secretary may terminate the area director or program director when it appoints a caretaker administrator. Chapter 150B of the General Statutes shall apply to the decision to terminate the area director or program director. Neither party to any such contract shall be entitled to damages. After a caretaker board has been appointed, the General Assembly shall consider, at its next regular session, the future governance of the identified area authority or county program.authority."
"§ 122C‑151. Responsibilities of those receiving appropriations.
(4) Holiday parties or similar social gatherings.
(5) Any meeting, whether a formal public meeting or an informal retreat, of the area board outside of the State.
(2) With written notification of cause and subject to an appeal as provided by G.S. 122C‑151.2, reduce or deny payment of funds. Restoration of funds upon compliance is within the discretion of the Secretary."
SECTION 7.(a) The definitions in G.S. 122C‑3 apply to this section.
(1) No later than September 1, 2017, the Office of State Human Resources, in collaboration with the Secretary of the Department of Health and Human Services and the LME/MCO area boards, shall revise and update the job description for area directors, taking into account the LME/MCOs' functions and current size, including number of covered lives, annual service and administrative expenditures, and geographic service areas.
(2) No later than December 1, 2017, the Office of State Human Resources shall recommend to the State Human Resources Commission a revision to the salary range for area directors. In forming its recommendation, the Office of State Human Resources shall conduct a market compensation study of organizations nationwide with similar functions as the LME/MCOs and of similar size, including number of covered lives, annual service expenditures, and geographic service areas. The market compensation study shall include both public and not‑for‑profit managed care organizations. In forming its recommendation, the Office of State Human Resources shall seek input from the Secretary of the Department of Health and Human Services and the LME/MCO area boards.
(3) No later than March 1, 2018, the State Human Resources Commission shall revise the salary range for area directors based on the recommendation of the Office of State Human Resources. Once a new salary range for area directors is adopted, the State Human Resources Commission shall inform each LME/MCO's area board of the new salary range.
(1) The LME/MCO area boards shall not authorize any increase in the salaries of an area director. This section shall not be construed to prohibit an LME/MCO from authorizing a salary pursuant to G.S. 122C‑121(a1) to be paid to an area director filling a vacant position after the date this act becomes law.
(2) An LME/MCO area board shall not pay an area director a salary that exceeds by more than thirty percent (30%) the average salary of the area directors of the remaining LME/MCOs. For area directors who are under an employment contract with an LME/MCO area board at the time this act becomes law, the salary limitation required by this subdivision applies after the end of the current contract period or upon amendment of the contract and applies to extensions of those contracts.
SECTION 7.(d) After completion of the revision and update required by subsection (b) of this section, each LME/MCO area board shall reestablish the salary for its area director in accordance with G.S. 122C‑121(a1). For area directors who are under an employment contract with an LME/MCO area board at the time this act becomes law, any salary reduction required by this subsection applies after the end of the current contract period or upon amendment of the contract and applies to contract extensions.
SECTION 7.(e) After the date that the State Human Resources Commission revises the salary range for area directors as required by subdivision (3) of subsection (b) of this section and until four years after the date, Medicaid capitated contracts with Prepaid Health Plans begin in accordance with S.L. 2015‑245, as amended, the Office of State Human Resources, at the discretion of the Director of the Office of State Human Resources, may recommend to the State Human Resources Commission adjustments to the salary range for area directors. In forming a recommendation under this subsection, the Office of State Human Resources shall conduct a market compensation study of organizations nationwide with similar functions as the LME/MCOs and of similar size, including number of covered lives, annual service expenditures, and geographic service areas. The market compensation study shall include both public and not‑for‑profit managed care organizations. In forming a recommendation under this subsection, the Office of State Human Resources shall seek input from the Secretary of the Department of Health and Human Services and the LME/MCO area boards.
"(1) The public provider must meet all the provider qualifications as defined by rules adopted by the Commission. A county that satisfies its duties under G.S. 122C‑115(a) through a consolidated human services agency may not be considered a qualified provider for purposes of this subdivision."
SECTION 8.(b) G.S. 122C‑115.1 and Part 2A of Article 4 of Chapter 122C of the General Statutes are repealed.
SECTION 8.(c) The Revisor of Statutes shall delete every reference to G.S. 122C‑115.1, G.S. 122C‑127, and the phrases "county program" and "consolidated human services agency" wherever they occur in Chapter 122C of the General Statutes.
(1) DHHS authority. – The Department of Health and Human Services (DHHS) shall have full authority to manage the State's Medicaid and NC Health Choice programs provided that the total expenditures, net of agency receipts, do not exceed the authorized budget for each program, except the General Assembly shall determine eligibility categories and income thresholds. DHHS shall be responsible for planning and implementing the Medicaid transformation required by this act. DHHS shall have the authority to adopt rules related to the activities listed in this section and the regulation of PHPs, except that any rules adopted relating to PHP licensure under Chapter 58 of the General Statutes and Section 6 of this act shall be adopted by the Department of Insurance.
a. Commercial plan or CP. – Any person, entity, or organization, profit or nonprofit, that undertakes to provide or arrange for the delivery of health care services to enrollees on a prepaid basis except for enrollee responsibility for copayments and deductibles and holds a PHP license issued by the Department of Insurance.is not a PLE.
a. Behavioral health Medicaid services for Medicaid recipients currently covered by the local management entities/managed care organizations (LME/MCOs) for Medicaid recipients with a serious mental illness, a serious emotional disturbance, a substance use disorder, an intellectual/developmental disability, or who have survived a traumatic brain injury for four years after the date capitated contracts begin.
g. The fabrication of eyeglasses, including complete eyeglasses, eyeglass lenses, and ophthalmic frames."
a. Recipients who are dually eligible for Medicaid and Medicare. Medicare for two years after the date capitated contracts begin. Recipients in the aged program aid category that are eligible for Medicare shall be considered recipients who are dually eligible for Medicaid and Medicare. The Division of Health Benefits shall develop a long‑term strategy to cover dual eligibles through capitated PHP contracts, as required by subdivision (11) of Section 5 of this act.As recommended by DHHS in its "Report to the Joint Legislative Oversight Committee on Medicaid and NC Health Choice on the Managed Care Strategy for North Carolina Medicare‑Medicaid Dual Eligible Beneficiaries" dated January 31, 2017, enrollment of dually eligible recipients shall begin two years after the date capitated contracts begin, may be phased as described in DHHS's January 31, 2017, report, and shall be completed within two years after the date that dually eligible recipients are first enrolled with PHPs.
a. Three No less than three and no more than five contracts between the Division of Health Benefits and PHPs to provide coverage to Medicaid and NC Health Choice recipients statewide (statewide contracts).
b. Up to 124 contracts between the Division of Health Benefits and PLEs for coverage of regions specified by the Division of Health Benefits pursuant to subdivision (2) of Section 5 of this act (regional contracts). Regional contracts shall be in addition to the three statewide contracts required under sub‑subdivision a. of this subdivision. Each regional contract shall provide coverage throughout the entire region for the Medicaid and NC Health Choice services required by subdivision (4) of this section. A PLE may bid for more than one regional contract, provided that the regions are contiguous.
(9) LME/MCOs. – LME/MCOs shall continue to manage the behavioral health services currently covered for their enrollees under all existing waivers, including the 1915(b) and (c) waivers, forFor four years after the date capitated PHP contracts begin.begin, LME/MCOs shall continue to manage the Medicaid services that are currently covered by the LME/MCOs for Medicaid recipients with a serious mental illness, a serious emotional disturbance, a substance use disorder, an intellectual/developmental disability, or who have survived a traumatic brain injury. Beginning on the date that capitated contracts begin, LME/MCOs shall cease managing Medicaid services for all other Medicaid recipients. During thisthe four‑year period,period described in this subdivision, the Division of Health Benefits shall continue to negotiate actuarially sound capitation rates directly with the LME/MCOs in the same manner as currently utilized. LME/MCOs. Capitation payments under contracts between the Division of Health Benefits and the LME/MCOs shall be made directly to the LME/MCO by the Division of Health Benefits during the four‑year period. No later than November 1, 2017, DHHS shall report to the Joint Legislative Oversight Committee on Medicaid and NC Health Choice with a plan for defining and determining whether a Medicaid recipient has a serious mental illness, a serious emotional disturbance, a substance use disorder, an intellectual/developmental disability, or has survived a traumatic brain injury. The report shall also include a plan for ensuring that recipients who experience a change in status appropriately transition between the LME/MCO delivery system and the PHP delivery system. No later than March 1, 2018, DHHS shall report to the Joint Legislative Oversight Committee on Medicaid and NC Health Choice with a plan for providing coordinated Medicaid services to the recipients described in sub‑subdivision a. of subdivision (4) of this section."
(1) Submit to CMS a demonstration waiver application pursuant to Section 1115 of the Social Security Act and any other waivers and State Plan amendmentsamendments, as well as any modifications to these submissions, necessary to accomplish the requirements of this act within the required time frames. If DHHS submits any modification to these submissions, DHHS shall provide notice in accordance with G.S. 108A‑54.1A(d1).
(2) Define six regions comprised of whole contiguous counties that reasonably distribute covered populations across the State to ensure effective delivery of health care and achievement of the goals of Medicaid transformation set forth in Section 1 of this act. Every county in the State must be assigned to a region.
(14) Study options for capitating Medicaid payments for dental services as part of the transformed Medicaid delivery system, including adding dental services coverage to capitated contracts or entering into capitated contracts with prepaid dental plans. No later than March 1, 2018, DHHS shall report findings and recommendations on the options considered as well as any proposed legislation related to the findings and recommendations."
"§ 108A‑54.1A. Amendments to Medicaid State Plan and Medicaid Waivers.
(a) The Department of Health and Human Services is expressly authorized and required to take any and all necessary action to amend the State Plan and waivers in order to keep the program within the certified budget, except as provided in G.S. 108A‑54(f). For purposes of this section, the term "amendments to the State Plan" includes State Plan amendments, Waivers, and Waiver amendments.
(b), (c) Repealed by Session Laws 2015‑245, s. 18, effective September 23, 2015.
(d) No fewer than 10 days prior to submitting an amendment to the State Plan to the federal government, the Department shall post the amendment on its Web site and notify the members of the Joint Legislative Oversight Committee on Medicaid and NC Health Choice and the Fiscal Research Division that the amendment has been posted. For any amendments to the State Plan that add or eliminate an optional service, the notice required by this subsection shall be 90 days. This notice requirement shall not apply to draft or proposed amendments submitted to the federal government for comments but not submitted for approval.
(d1) Upon the submission of an amendment to the State Plan or a modification to a previously submitted amendment to the State Plan to the federal government, the Department shall notify the Joint Legislative Oversight Committee on Medicaid and NC Health Choice and the Fiscal Research Division that the amendment or modification has been submitted.
If the Department determines that an amendment posted on its Web site in accordance with subsection (d) of this section will not be submitted to the federal government, then the Department shall notify the Joint Legislative Oversight Committee on Medicaid and NC Health Choice and the Fiscal Research Division upon making that determination.
(e) Repealed by Session Laws 2015‑245, s. 18, effective September 23, 2015.
(f) Any public notice required under 42 C.F.R. 447.205 shall, in addition to any other posting requirements under federal law, be posted on the Department's Web site. Upon posting such a public notice, the Department shall notify the members of the Joint Legislative Oversight Committee on Medicaid and NC Health Choice and the Fiscal Research Division that the public notice has been posted. Public notices shall remain posted on the Department's Web site."
SECTION 12. This Part is effective when it becomes law and applies to amendments to the State Plan posted on the Department of Health and Human Services Web site on or after that date.
(1) Adverse benefit determination. – As defined in 42 C.F.R. § 438.400(b).
(1)(1a) Applicant. – A provider of mental health, intellectual or developmental disabilities, and substance abuse services who is seeking to participate in the closed network of one or more local management entity/managed care organizations.
(2) Closed network. – The network of providers that have contracted with a local management entity/managed care organization to furnish mental health, intellectual or developmental disabilities, and substance abuse services to enrollees.
(3) Contested case hearing. – The hearing or hearings conducted at the Office of Administrative Hearings under G.S. 108D‑15 to resolve a dispute between an enrollee and a local management entity/managed care organization about a managed care action.an adverse benefit determination.
(4) Department. – The North Carolina Department of Health and Human Services.
(5) Emergency medical condition. – As defined in 42 C.F.R. § 438.114.
(6) Emergency services. – As defined in 42 C.F.R. § 438.114.
(7) Enrollee. – A Medicaid beneficiary who is currently enrolled with a local management entity/managed care organization.
(8) Local Management Entity or LME. – As defined in G.S. 122C‑3(20b).
(9) Local Management Entity/Managed Care Organization or LME/MCO. – As defined in G.S. 122C‑3(20c).
(10) Managed care action. – An action, as defined in 42 C.F.R. § 438.400(b).
(11) Managed Care Organization or MCO. – As defined in 42 C.F.R. § 438.2.
(12) Mental health, intellectual or developmental disabilities, and substance abuse services or MH/IDD/SA services. – Those mental health, intellectual or developmental disabilities, and substance abuse services covered under a contract in effect between the Department of Health and Human Services and a local management entity to operate a managed care organization or prepaid inpatient health plan (PIHP) under the 1915(b)/(c) Medicaid Waiver approved by the federal Centers for Medicare and Medicaid Services (CMS).
(13) Network provider. – An appropriately credentialed provider of mental health, intellectual or developmental disabilities, and substance abuse services that has entered into a contract for participation in the closed network of one or more local management entity/managed care organizations.
(14) Notice of managed care action.adverse benefit determination. – The notice required by 42 C.F.R. § 438.404.
(15) Notice of resolution. – The notice described in 42 C.F.R. § 438.408(e).
(16) OAH. – The North Carolina Office of Administrative Hearings.
(17) Prepaid Inpatient Health Plan or PIHP. – As defined in 42 C.F.R. § 438.2.
(18) Provider of emergency services. – A provider that is qualified to furnish emergency services to evaluate or stabilize an enrollee's emergency medical condition."
"(a) Filing of Grievance. – An enrollee, or a network provider authorized in writing to act on behalf of an enrollee, has the right to file a grievance with an LME/MCO at any time to express dissatisfaction about any matter other than a managed care action.an adverse benefit determination. Upon receipt of a grievance, an LME/MCO shall cause a written acknowledgment of receipt of the grievance to be sent by United States mail."
"§ 108D‑13. Standard LME/MCO level appeals.
(a) Notice of Managed Care Action.Adverse Benefit Determination. – An LME/MCO shall provide an enrollee with a written notice of a managed care action adverse benefit determination by United States mail as required under 42 C.F.R. § 438.404. The notice of action will employ a standardized form included as a provision in the contracts between the LME/MCOs and the Department of Health and Human Services.
(b) Request for Appeal. – An enrollee, or a network provider authorized in writing to act on behalf of the enrollee, has the right to file a request for an LME/MCO level appeal of a notice of managed care action adverse benefit determination no later than 30 60 days after the mailing date of the grievance disposition or notice of managed care action.adverse benefit determination. Upon receipt of a request for an LME/MCO level appeal, an LME/MCO shall acknowledge receipt of the request for appeal in writing by United States mail.
(c) Continuation of Benefits. – An LME/MCO shall continue the enrollee's benefits during the pendency of an LME/MCO level appeal to the same extent required under 42 C.F.R. § 438.420.
(d) Notice of Resolution. – The LME/MCO shall resolve the appeal as expeditiously as the enrollee's health condition requires, but no later than 45 30 days after receiving the request for appeal. The LME/MCO shall provide the enrollee and all other affected parties with a written notice of resolution by United States mail within this 45‑day 30‑day period.
(e) Right to Request Contested Case Hearing. – An enrollee, or a network provider authorized in writing to act on behalf of an enrollee, may file a request for a contested case hearing under G.S. 108D‑15 as long as (i) the enrollee or network provider has exhausted the appeal procedures described in this section or G.S. 108D‑14.G.S. 108D‑14 or (ii) the enrollee has been deemed to have exhausted the LME/MCO level appeals process under 42 C.F.R. § 438.408(c)(3).
(f) Request Form for Contested Case Hearing. – In the same mailing as the notice of resolution, the LME/MCO shall also provide the enrollee with an appeal request form for a contested case hearing that meets the requirements of G.S. 108D‑15(f)."
"§ 108D‑14. Expedited LME/MCO level appeals.
(a) Request for Expedited Appeal. – When the time limits for completing a standard appeal could seriously jeopardize the enrollee's life or health or ability to attain, maintain, or regain maximum function, an enrollee, or a network provider authorized in writing to act on behalf of an enrollee, has the right to file a request for an expedited appeal of a managed care action an adverse benefit determination no later than 30 days after the mailing date of the notice of managed care action. adverse benefit determination. For expedited appeal requests made by enrollees, the LME/MCO shall determine if the enrollee qualifies for an expedited appeal. For expedited appeal requests made by network providers on behalf of enrollees, the LME/MCO shall presume an expedited appeal is necessary.
(d) Notice of Resolution. – If the LME/MCO grants a request for an expedited LME/MCO level appeal, the LME/MCO shall resolve the appeal as expeditiously as the enrollee's health condition requires, and no later than three working days 72 hours after receiving the request for an expedited appeal. The LME/MCO shall provide the enrollee and all other affected parties with a written notice of resolution by United States mail within this three‑day 72‑hour period.
(e) Right to Request Contested Case Hearing. – An enrollee, or a network provider authorized in writing to act on behalf of an enrollee, may file a request for a contested case hearing under G.S. 108D‑15 as long as (i) the enrollee or network provider has exhausted the appeal procedures described in G.S. 108D‑13 or this section.section or (ii) the enrollee has been deemed to have exhausted the LME/MCO level appeals process under 42 C.F.R. § 438.408(c)(3).
"§ 108D‑15. Contested case hearings on disputed managed care actions.
(a) Jurisdiction of the Office of Administrative Hearings. – The Office of Administrative Hearings does not have jurisdiction over a dispute concerning a managed care action, an adverse benefit determination, except as expressly set forth in this Chapter.
(b) Exclusive Administrative Remedy. – Notwithstanding any provision of State law or rules to the contrary, this section is the exclusive method for an enrollee to contest a notice of resolution issued by an LME/MCO. G.S. 108A‑70.9A, 108A‑70.9B, and 108A‑70.9C do not apply to enrollees contesting a managed care action.an adverse benefit determination.
(d) Filing Procedure. – An enrollee, or a network provider authorized in writing to act on behalf of an enrollee, may file a request for an appeal by sending an appeal request form that meets the requirements of subsection (e) of this section to OAH and the affected LME/MCO by no later than 30 120 days after the mailing date of the notice of resolution. A request for appeal is deemed filed when a completed and signed appeal request form has been both submitted into the care and custody of the chief hearings clerk of OAH and accepted by the chief hearings clerk. Upon receipt of a timely filed appeal request form, information contained in the notice of resolution is no longer confidential, and the LME/MCO shall immediately forward a copy of the notice of resolution to OAH electronically. OAH may dispose of these records after one year.
(1) A statement that in order to request an appeal, the enrollee must file the form in accordance with OAH rules, by mail or fax to the address or fax number listed on the form, by no later than 30 days after the mailing date of the notice of resolution.
(2) The enrollee's name, address, telephone number, and Medicaid identification number.
(3) A preprinted statement that indicates that the enrollee would like to appeal a specific managed care action adverse benefit determination identified in the notice of resolution.
(4) A statement informing the enrollee of the right to be represented at the contested case hearing by a lawyer, a relative, a friend, or other spokesperson.
(5) A space for the enrollee's signature and date.
(i) Mediation. – Upon receipt of an appeal request form as provided by G.S. 108D‑15(f) or other clear request for a hearing by an enrollee, OAH shall immediately notify the Mediation Network of North Carolina, which shall contact the enrollee within five days to offer mediation in an attempt to resolve the dispute. If mediation is accepted, the mediation must be completed within 25 days of submission of the request for appeal. Upon completion of the mediation, the mediator shall inform OAH and the LME/MCO within 24 hours of the resolution by facsimile or electronic messaging. If the parties have resolved matters in the mediation, OAH shall dismiss the case. OAH shall not conduct a hearing of any contested case involving a dispute of a managed care action an adverse benefit determination until it has received notice from the mediator assigned that either (i) the mediation was unsuccessful, (ii) the petitioner has rejected the offer of mediation, or (iii) the petitioner has failed to appear at a scheduled mediation. If the enrollee accepts an offer of mediation and then fails to attend mediation without good cause, OAH shall dismiss the contested case.
(k) New Evidence. – The enrollee shall be permitted to submit evidence regardless of whether it was obtained before or after the LME/MCO's managed care action adverse benefit determination and regardless of whether the LME/MCO had an opportunity to consider the evidence in resolving the LME/MCO level appeal. Upon the receipt of new evidence and at the request of the LME/MCO, the administrative law judge shall continue the hearing for a minimum of 15 days and a maximum of 30 days in order to allow the LME/MCO to review the evidence. Upon reviewing the evidence, if the LME/MCO decides to reverse the managed care action adverse benefit determination taken against the enrollee, it shall immediately inform the administrative law judge of its decision.
(1) Exceeded its authority or jurisdiction.
(3) Failed to use proper procedure.
(4) Acted arbitrarily or capriciously.
SECTION 18. This Part is effective when it becomes law and applies to notices of adverse benefit determination and notices of resolution mailed on or after that date and to requests for LME/MCO level appeals received by the LME/MCOs on or after that date.
SECTION 19. Except as otherwise provided, this act is effective when it becomes law.

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