Source: https://www.sncollection.co.uk/about-us/privacy.html
Timestamp: 2019-04-25 23:48:50+00:00

Document:
Second Nature is a brand owned by PWS within the Danesmoor group and we take our responsibilities to protect your privacy very seriously and recognise our responsibility to handle, manage and secure your data appropriately and legally. We operate in compliance with the European General Data Protection Regulation (GDPR) and Data Protection Act 2018 (UK).
PWS is the Data Controller for the personal data we collect about our customers, prospective customers, employees, potential new employees and those enquiring about our products and services. We are also a Data Processor on behalf of our trade customers (retailers) to allow us to deliver our products. This privacy notice explains what you can expect when PWS collects and processes your personal information.
Generally, we do not give your information to third parties, but there are some exceptions. For example, we do share information across the Danesmoor Group to keep you up to date with details about our services & in some cases retailers of our products.
To access your personal data we hold about you and understand how we process it.
our processing or withdraw previously given consent.
our profiling of you and your data and automated decision making.
If you have concerns or a complaint about how we handle your data please contact us and we will try to resolve the issue. If you remain unhappy with how we have resolved your concern or complaint you have the right to contact the Information Commissioner's Office for an independent review.
We keep our privacy notice under regular review. This privacy notice was last updated on 19th October 2018.
At PWS we take security seriously and are committed to information security best practice. PWS will store, process and transmit (when necessary) your information securely, we will do this using encryption and recognised appropriate security controls. We will ensure our staff respect your data and your privacy and when no longer required we will dispose of your data in a secure manner using recognised deletion and sanitisation techniques, cross cut shredding or appropriately vetted disposal contractors.
However, we do have a small number of companies providing services to us and they may process your data on our behalf. These third parties may include: legal advisors, auditors, our website hosting services, Website analytics and profiling providers, PR Agencies, relevant suppliers to fulfil your order.
If you request information via our website request forms we will gather your name and contact details, so we can respond to you, you can of course opt out at any time by letting us know.
In order to more appropriately tailor our marketing to you we may profile your preferences and where you visit on our website, you can request to opt out of this if you require.
If you have requested information via our website eg. our Information Request Forms, in some cases we will share your data with your nearest relevant Second Nature retailers who will follow up on your enquiry. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential clients want. We may also use your contact details to inform you of related home improvement products or services you may be interested in (this may be done by one of our retailers), however you can opt out at any time.
6(a) Consent if you have asked us to provide you with information on a product and service and provided us with your details to enable us or one or more of our retailers to contact you.
Art 6(f) Legitimate interests of PWS to generate business by maintaining contacts, generating quotations and communicating with prospective trade clients regarding their requirements. If you have previously been a customer of the Danesmoor group or have requested information regarding our products or services, we may send you information about related home improvement products and services we offer (marketing); however, you can object to this at any time and we will add you to our suppression list and cease sending you such marketing communications.
When someone visits www.sncollection.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
6(f): Legitimate interests where it is in the business interests of PWS to secure our IT infrastructure, improve the services we offer and gather data to aid business strategy planning.
We also rely on this to process your data for profiling purposes in order to record your preferences and movements on our websites in order to better tailor our marketing.
We use the information we hold about you and your business to provide the best service we can, to communicate with you regarding products or services we are providing or to inform you of other related home improvement products or services you may be interested in.
6(b) Contractual requirement to fulfil our contracts with you and communicate with you regarding contracts.
Art 6(f) Legitimate interests of PWS to generate business by maintaining contacts, generating quotations / designs and communicating with customers regarding their requirements and making you aware of other related home improvement products and services you may be interested in (marketing). However, you can object to this at any time and we will add you to our suppression list and cease sending you such marketing communications, you may still receive service communications. If the need arises we may also rely on legitimate interests for the recovery of unpaid debts.
Your preferences and pages of our websites you have visited.
6(a) Consent if you have asked us to provide you with information regarding our products and services - this may be done by one of our retailers.
Art 6(f) Legitimate interests of PWS to generate business by maintaining contacts, generating quotations/designs and communicating with prospective customers regarding their requirements. If you have previously been a customer of the Danesmoor group or have requested information about our products or services, we may send you information about related home improvement products and services we offer (marketing); however, you can opt out at any time and we will add you to our suppression list and cease sending you such marketing communications.
If you give us a ring or make contact by email, we will follow up on your enquiry and see if there is a way in which we can help you. This may be done by ourselves or one of retailers. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential customers want.
Art 6(f) Legitimate interests of PWS to generate business by maintaining contacts, generating quotations/designs and communicating with prospective customers regarding their requirements. If you have previously requested information we may send you information about related home improvement products and services we offer, however you can object to this at any time and we will add you to our suppression list and cease sending you such marketing communications.
Art 6(f) Legitimate interests of PWS to securely and fairly manage recruitment to ensure we employ the right people for our company and we will use your details to make the appropriate checks.
Art 6(f): Legitimate interests where it is in PWS’ interests to ensure prospective employees are appropriately vetted.

References: Art 6

Art 6

Art 6

Art 6

Art 6

Art 6