Source: https://www.chocolate.lindt.com/privacy-notice/?no_cache=1
Timestamp: 2019-04-25 21:57:59+00:00

Document:
- We will protect your privacy and we wish to offer you tailormade service.
- Personal data is collected for specific purposes based on your consent or on a legitimate interest when you interact with us.
- You have the right to be informed about and to access your personal data at any time you like and may request correction or deletion.
- We do not sell your personal data to anyone. However, if need be and if mentioned or agreed by you, we may share your data with group companies, brand licensees, partners and other service providers via which their own privacy notice may apply.
- We ensure that we will take all reasonable steps in order to protect your data from misuse and keep it secure.
We appreciate you visiting and using our websites, our online shops, our applications and our social media pages (called the "Sites"). We trust you will you enjoy learning more about LINDT & SPRÜNGLI, the story of our Brands and our products and services.
This Privacy Notice explains how and for what purposes we use the information collected about you through our Sites, our offline programs, your visits to our retail stores or our festive events.
1. WHEN DOES THIS PRIVACY NOTICE APPLY?
We here at LINDT & SPRÜNGLI respect your right to privacy when you use our Sites or when you interact with us in our stores or during our events. By using our Sites or by providing personal data, you in turn accept the practices described in this Privacy Notice. If you do not agree to this Privacy Notice, we suggest you refrain from using or visiting our Sites or providing personal data.
LINDT & SPRÜNGLI reserves the right to make changes to this Privacy Notice at any time, so make sure you review it regularly. The changes will be effective when posted on this Website and we will provide you reasonable notice of any material change.
2. HOW DO YOU CONSENT?
We will only collect, use or disclose your personal information where it is fair and lawful to do so. In most cases, we will request your consent explicitly but, in some cases, we will deduce consent from your actions and behaviours. In addition, we will process your data for legal purposes or based on our legitimate interests.
We will ask you to provide additional consent if we need to use your personal information for purposes not covered by this Privacy Notice. You are not obliged to give such consent but if you decide not to, your access to some activities may be limited.
3. HOW IS DATA COLLECTED BY LINDT & SPRÜNGLI?
This Privacy Notice applies to personal data that LINDT & SPRÜNGLI collects from individuals or entities via a number of sources (for example websites, online shops and mobile apps, social networking sites, events or consumer engagement services) and, in some instances, from third parties.
- User-generated content, including any content (e.g. photos, videos and personal stories) that you create and share by uploading it to our Sites.
- We collect personal data from third party social networking sites (such as the "Like" functionality on Facebook, the "Follow" functionality on Twitter or the YouTube functionality) through so called social plug-ins. The purpose of the data collection and the further processing and use of the data by the providers on their pages as well as the rights and setting options for the protection of your privacy can be found in the data protection references of the respective providers. If you do not want the third party social networking site to allocate data collected through our Sites to your account with this social network, you must log out of the respective social networking site before visiting our Sites.
- Public sources, such as publicly-available sources such as open government databases or other data in the public domain.
- publicly available information such as user-generated content, blogs and postings, as permitted by law.
Most of our Sites are designed and intended for use by adults. Where a Site is offering content to a younger audience, we will gather consent from a parent or guardian prior to collecting personal information where we feel it is appropriate or where it is required by applicable laws and regulations (the age of consent varies per country). If we detect that children's personal data has been transmitted to us, it will be deleted from our database. The parents (or legal guardians) of the child may contact us and request deletion of the data or de-registration (contact details see below). For this purpose, we may ask for a copy of an identification document, confirming the parental or guardian relationship.
5. WHY DO WE COLLECT PERSONAL DATA AND USE IT?
- to allow you to create and access your user account including any loyalty program associated with your account [so-called "request or contract legal basis (according Art. 6 para. 1 lit. b GDPR)"].
- to process and ship your orders and purchases [so-called "request or contract legal basis (according Art. 6 para. 1 lit. b GDPR)"].
o to send you information, products or samples that you have requested [so-called “consent legal basis (according Art. 6 para. 1 lit. a GDPR)”].
o to contact you in relation with your queries, complaints or comments, via email, letter, telephone or online chat features [so-called “request or contract legal basis (according Art. 6 para. 1 lit. b GDPR)”].
o to get you more actively engaged with our products and services by publishing your content for example [so-called “consent legal basis (according Art. 6 para. 1 lit. a GDPR)”].
o to administrate contests or promotions [so-called “request or contract legal basis (according Art. 6 para. 1 lit. b GDPR)”].
o to publish the contact details of the winners [so-called “legitimate interest legal basis (according Art. 6 para. 1 lit. f GDPR)”].
o to allow you to participate in our loyalty program and interact with us within the program [so-called request or contract legal basis (according Art. 6 para. 1 lit. b GDPR)” or based on your consent (according Art. 6 para. 1 lit. a GDPR)].
o to send you our newsletters, if you have subscribed to such a service.
o to suggest products or services which we think may be of interest to you.
o to offer you the opportunity to take part in competitions or promotions.
o to contact you via mobile message service if you have subscribed to such services. If done via a partner, we will communicate its name to you.
o to evaluate the use of our Sites, using data such as information about account login, computer usage, and/or previous website usage.
o to evaluate the use of our Sites with tracking-tools. Find out more in our Cookie Notice.
o to improve our products and services using demographic information, consumer profiling and consumer feedback.
o to analyse the effectiveness of our advertisement and promotions, via cookies or tracking technologies.
o to personalize your website experience based on targeted advertising.
- to offer you social features via community forums, tell-a-friend program or social networking features such as Facebook Connect [so-called "consent legal basis (according Art. 6 para. 1 lit. a GDPR)"].
- to process your job application for employment and possibly to determine whether you would be suitable for other positions available with our company [so-called "consent legal basis (according Art. 6 para. 1 lit. a GDPR)"].
o to maintain the day-to-day operation, the maintenance and the security of LINDT & SPRÜNGLI Sites.
o to conduct demographic studies or audits.
o to contact you for consumer research.
o to manage risks, disputes and records.
o to comply with legal and regulatory requirements.
6. WHY DO WE SHARE PERSONAL INFORMATION WITH OTHER PARTIES?
LINDT & SPRÜNGLI does not share your personal information with any third party that intends to use it for direct marketing purposes, unless you have provided specific consent in relation to this.
- authorities for legal reasons and potential buyers to carry a specific transaction.
- a company receiving a query and transferring it to another company entitled to respond.
- a company sharing a job application should it be addressed to another company.
- a company transferring an account opened on its company site to another company site if so requested by you.
- entities participating to a joint promotion or a loyalty program and wishing you to send you information if you have consented to it. Both LINDT & SPRÜNGLI and the partner might be joint controllers of your personal data. The privacy notice of such partner will apply to the processing of your personal information by the partner.
- at your request, and provided we are under no legal obligation to keep it, we shall delete or anonymize your personal data from the Sites. However, you should note that your personal data may still be available in the partner's own databases if transmitted prior to us receiving your request.
- advertising, media and marketing agencies delivering and analysing our campaigns.
- postal and logistic companies delivering a product you have ordered.
- data processing entities acting upon instructions of LINDT & SPRÜNGLI, such as recruitment agencies, hosting or security providers.
- web analytics tools providers.
- governmental or law enforcement authorities requesting us to disclose the information based on applicable law.
- entities to which LINDT & SPRÜNGLI divest all or a part of its business or a brand, or in connection with a merger, change in control, or liquidation of that business or brand.
We require such third parties, possibly based outside the country from which you have accessed the Sites, to comply with all relevant data protection laws and security requirements in relation to you personal data. Such third parties are obliged to protect data privacy to the same extent as we do ourselves. If the level of data protection in a country does not comply with Swiss or EU data protection laws, we contractually ensure the protection of your personal data is the same as that in Switzerland or the European Economic Area (EEA) at all times.
Various third-party service providers have their residence in the USA. We would like to point out to users residing or based in Switzerland that in the USA there are monitoring measures taken by the US authorities that generally allow the storage of all personal data relating to all persons whose data has been transferred from Switzerland to the USA. This happens without differentiation, limitation or exception on the basis of the aim pursued and without an objective criterion that makes it possible to limit access to the data by US authorities and its later use to very specific, strictly limited purposes that may justify the intervention associated with both access to this data and use thereof. We would also like to point out that there are no judicial remedies in place in the USA for affected persons from Switzerland/EEA that would make it possible to receive access to the data relating to them and to have this corrected or deleted, as well as no effective legal protection against general access rights by US authorities. We refer the persons affected explicitly to this legal and factual situation so that they can make an appropriately informed decision on whether or not to consent to their data being used.
For users residing in EU Member States, please note that, from the point of view of the European Union, the USA does not have sufficient data protection levels due, inter alia, to the issues mentioned in this section. To the extent that we have explained in this Privacy Notice that recipients of data (such as Google, Facebook and Twitter) are located in the USA, we will either based on a contract or by securing certification of these companies under the EU-US -Privacy Shield ensure that your data is protected at an appropriate level by our partners.
If we propose social plugins or if you connect your Account to your accounts on third party platforms like Facebook, we can collect and process account related information. If you connect with Facebook, your Facebook identity name, email, location, friends list and profile picture will be stored and is used to connect your Facebook account to provide certain functionality on the Sites. The third-party platform's use of information collected from you (or as authorized by you) is governed by its own privacy notice and your settings on the service. For further information please check the privacy notice of the respective social network.
7. HOW DO WE STORE AND SECURE DATA AND FOR HOW LONG?
LINDT & SPRÜNGLI takes all reasonable technical and organisational measures to protect the personal data we hold against loss, unauthorised access or disclosure and against other misuse.
Personal data will not be sold, shared or otherwise disclosed or transferred to any other third parties except as provided in the Privacy Notice.
We keep your personal data for as long as necessary for the given purpose, such as to send you our newsletter and other marketing communication, answer queries, resolve problems or provide improved and new services, or for legal requirements. We are allowed to retain the data for a reasonable time after you stop using our services. After a certain period, we will destroy or delete it in a secure manner, if there is no legal obligation to retain the information for a longer period.
b) to use tracking advertising and analysis services within the scope of our legitimate interest.
You may request access to your personal data we hold by contacting us at Privacy.int@lindt.com. You have the right to tell us if you would like to correct, update or delete your personal data in our records. You also have the right to reclaim from us the data you have given us. In order to assist us in dealing with your request, please provide your full name and details. For this purpose, we may require a copy of an identification document at our discretion.
If your personal data are processed on the legal ground of legitimate interests you have the right to object processing. If the processing is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You can opt-out at any time from marketing communications, including targeted advertising messages, by choosing to 'opt-out' of marketing preferences or by contacting us at Privacy.int@lindt.com. You can also limit the use of tracking technologies (such as cookies for which you can set your browser to warn you before accepting them, or you can simply set it to refuse them).
If you have an account with LINDT & SPRÜNGLI, you can use the corresponding option to change your opt-in/opt-out preferences.
Lindt & Sprüngli (International) AG, Seestrasse 204, 8802 Kilchberg, Switzerland, registered in Switzerland under company number CHE‑102.231.350, is operating this Website and the Sites referring to this Privacy Notice. Lindt & Sprüngli acts as a "data controller" for the personal data it processes in the framework of this Privacy Notice and the compliance of our data processing with applicable Data Protection Regulations, including the Swiss Federal Act on Data Protection (FADP), the Ordinance on the Federal Data Protection Act (OFDPA) and the EU General Data Protection Regulation (GDPR).
Should you be concerned about a possible interference with your privacy or misuse of your personal data by us, or if you have any questions or comments, you can contact via our online form: www.chocolate.lindt.com/consumer-service, by email Privacy.int@lindt.com or write to us using the address mentioned above.

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