Source: https://shop.rollerblade.com/rb_en_at/customer/account/create/
Timestamp: 2019-04-22 08:22:05+00:00

Document:
Triboo Digitale srl (single-member company) with registered office at Viale Sarca 336, 20126 Milano (MI) (Italy) - tax code 02912880966 and Economic and Administrative Index (REA) no. MI - 1901658 supplies and sells (via e-commerce) the products included on the website shop.rollerblade.com (hereinafter referred to as the "Products" or the "Rollerblade Products").
Order confirmation and submission by the customer (with the term "Customer" used to refer to the user of the website shop.rollerblade.com accessing the e-commerce checkout), according to the instructions given on the web page, shall entail full acknowledgement and acceptance of these general conditions of sale by the Customer. The contract of sale between Triboo Digitale srl and the Customer is stipulated upon acceptance of the order by Triboo Digitale srl.
If the Customer is a consumer (natural person purchasing the goods for personal and non-business related reasons and therefore not indicating any reference to a VAT number on the Triboo Digitale srl order form when making the purchase), once the on-line purchase procedure has been completed, he/she will print out or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions laid down on remote sales by Italian Legislative Decree no. 205/2006, as supplemented by the later European Community Regulations.
The Customer shall have no right to compensation for damages or indemnity, nor for any contractual or non-contractual liability caused by failure to accept all or part of an order.
The Customer may purchase only the products present in the on-line catalogue at the time the order is submitted, and which can be viewed on-line at shop.rollerblade.com, as described on the related information sheets. The order will be validly processed once e-mail confirmation is delivered to the e-mail address provided by the Customer, of the debit of the Price and transport costs against the Customer's credit card, as specified at Article 5 below.
The image provided with the sheet describing a product may not be perfectly representative of its characteristics; it may differ in terms of colour, dimensions and accessories shown. All the information provided in support of the purchase (glossary, purchase guide, etc.) is intended as simple generic informative material and does not relate to the actual characteristics of any individual product.
Correct receipt of an order is confirmed by Triboo Digitale srl by means of an e-mail reply sent to the e-mail address given by the Customer. This confirmation message will state the date and time at which the order was received and give a Customer order number to be used in all additional communication with Triboo Digitale srl. The message gives all data entered by the Customer, all information on the essential characteristics of the goods, it specifies the price, method of payment, delivery costs and methods and applicable tax. The Customer must verify that it is correct and provide timely notice of any corrections necessary in the ways described in this document.
Should the order not be accepted, Triboo Digitale srl guarantees that the Customer will be promptly informed of this.
Products will be sold at the prices specified on the on-line product sheet at the time the Customer confirms the order. Before the customer confirms the order by clicking on the specific button, the web page will show a summary of the prices of the products in the basket, taxes and delivery costs. This data will then be automatically added to the order form that the Customer sends to Triboo Digitale srl following order confirmation.
For each order accepted and made, Triboo Digitale issues a tax receipt (or invoice is the Customer is not a Consumer and has given a VAT number on the order) for the materials delivered, e-mailing the addressee of the order, in accordance with Article 14 of Italian Presidential Decree no. 445/2000. The information supplied by the Customer at the time of placing the order will be used to issue the tax receipt and/or invoice). It will not be possible to alter the tax document after it has been issued.
Triboo Digitale will not accept any liability in the event of a delay in the processing of the order or delivery of items ordered.
The Customer can make payment by credit card, cash on delivery or bank transfer. At the same time as the Customer places the order, the reference bank will authorise the commitment of the amount relating to the order placed on the Customer's credit card. The price of the goods dispatched, fully or partially, will be effectively debited against the Customer's credit card only upon notification to Triboo Digitale srl by the courier that the materials of the goods ordered have effectively been delivered. If the Customer exercises his/her right to withdraw, in the ways defined by Article 6 below, Triboo Digitale srl shall refund the amount previously debited (with the exception of any supplementary costs deriving from the Customer's having chosen a delivery option other than the standard, least expensive option provided).
At no point during the purchase procedure is Triboo Digitale srl able to gain awareness of the Customer's credit card details, which are supplied by means of a protected connection directly on the website of the bank managing the transaction, and no computer archive of Triboo Digitale srl will retain this data.
In accordance with Article of Italian Legislative Decree no. 206 of 06 September 2005, as amended by Italian Legislative Decree no. 21 of 21/02/2014 (the "Consumer Code"), if the Customer is a consumer (i.e. a natural person buying goods for personal and non-business related reasons and therefore not indicating any reference to a VAT number on the Triboo Digitale srl order form when making the purchase), he/she has the right to withdraw from the purchase contract for any reason, with no need to provide any explanations and with no penalty, within 14 days of receipt of the Product purchased.
always sent within said terms of 14 days. Once this notice of withdrawal has been received, the Triboo Digitale srl Customer Services will quickly inform the Customer as to how he/she is to return the goods. The consumer must return the Product/s or deliver them to the seller or a third party authorised by the seller to receive them, without undue delay and in any case within fourteen days of the date on which he/she informed the seller that he/she wished to withdraw from the contract.
The Customer will pay all direct costs for delivery to return the Product.
The Product purchased must be returned whole and intact, with all accessories and any spare parts, in the original packaging and complete in all its parts (including packing and any documentation, etc.).
The Customer may handle the Product in order to establish its nature, characteristics and function, but it he/she is responsible for any reduction in Product value resulting from handling other than that necessary to this end.
If the Customer should withdraw from this contract, he/she will be reimbursed for all payments made in favour of the seller, including delivery costs (with the exception of any supplementary costs deriving from the choice for a different type of delivery than the most inexpensive standard delivery option we offer); this refund will be made once the Product has been re-delivered or once the Customer can prove that he/she has returned the Product, depending on which is first. Said refunds will be made using the same means of payment used for the initial transaction, unless the Customer has specifically agreed otherwise. In any case, the Customer shall not incur any cost as a consequence of said refund.
The right to withdraw is in any case subject to the exceptions pursuant to Article 59 of the Consumer Code: in the event that the goods should be damaged during transport, Triboo Digitale srl shall notify the Customer of the event (within 5 working days of receipt of the goods in the warehouses), to enable him/her to present a timely report to the courier chosen and obtain reimbursement of the value of the goods (if insured). In this event, the product will be made available to the Customer for return, simultaneously cancelling the request for withdrawal. Triboo Digitale srl will not be held liable in any way for any damages or theft/loss of goods returned by uninsured deliveries. Upon arrival (in the warehouse), the product will be examined to assess any damages or tampering not deriving from the transport.
The returns warehouse address will be provided by Triboo Digitale Customer Services, upon receipt of the return request.
All Rollerblade Products sold by Triboo Digitale are covered by a conventional manufacturer's warranty in accordance with Italian Legislative Decree no. 206/05. In order to receive assistance under warranty, the Customer must keep the tax receipt or invoice (or delivery document) received by e-mail in electronic PDF format.
The exercise of the Warranty may include a request for assistance from authorised service centres in the territory and/or application of the methods explained in the documentation contained in the product packaging.
The conventional manufacturer's warranty is provided as described in the documentation included in the product packaging. If, following intervention by an authorised service centre, the flaw should prove not to be covered by the conventional manufacturer's warranty, the Customer will be charged any costs for verifying and restoring it, as may be demanded by the authorised service centre, as well as costs for transport, if paid by Triboo Digitale srl.
Replacements in the event of DOA (Dead On Arrival: product that does not function at delivery) are only provided if specifically established by the manufacturer. Time required to replace or repair the product will depend exclusively on the manufacturer's policies.
If, for any reason, it should be unable to return the Customer a product under warranty (replaced or repaired), Triboo Digitale srl may, at its own discretion, choose to refund the amount paid, considering the use of the goods, or replace it with a product of equal or better characteristics.
The time required for repair or replacement of the product will depend exclusively on the manufacturer's policies; no damages can be claimed against Triboo Digitale srl for any delays in carrying out said repairs or replacements.
If the application of the warranty involves the return of the product, the goods must be returned by the Customer in the original packaging, complete in all parts (including packing and any accessories and documents: manuals, leads, etc.); to limit damage to the original packaging, we recommend placing it inside a second box. Do not, under any circumstances, stick any labels or adhesive tape directly to the original product packaging.
Please hereby note, in accordance with and pursuant to Art. 13 of Italian Legislative Decree no. 196 of 30/06/2003, that the personal data supplied by the Customer to Triboo Digitale srl will be processed by it, using manual and automated means, for inclusion in the customer archives and is necessary for the potential stipulation of a contract and for subsequent statutory, tax and managerial compliance. The data may also be used for statistical processing and commercial and promotional communications, without prejudice to the right of the Customer to declare that he/she no longer wishes to receive such communications, at any time in the future.
The supply of data is optional but failure to do so will make it impossible to stipulate a contract of sale and, therefore, to accept the order.
• the updating, rectification or integration of the data.
To settle civil and criminal disputes arising from the stipulation of this Contract, if the Customer is a consumer, the territorial jurisdiction lies with the court of reference in his/her municipality of residence; in all other cases, territorial jurisdiction lies exclusively with the Court of Milano.
The supply of Personal Data for Commercial Purposes (in particular personal information, your e-mail address, postal address, credit/debit card and bank details and telephone numbers) to Triboo Digitale is necessary in order to pursue the Commercial Purposes. Any refusal to provide Triboo Digitale with said Personal Data required to this end may make it impossible to fulfil the purchase contract of products on the Website or, further, to correctly fulfil legal and regulatory obligations. Failure to provide Personal Data may therefore constitute, as applicable, legitimate, justified grounds not to fulfil the contract for the purchase of products on the Website. The indication of additional Personal Data, over and above that required as compulsory, is instead optional and shall have no consequence with respect to the purchase of products from the Website.
The supply to Tecnica of Personal Data for Marketing Purposes is always optional and is connected with the Website registration process. Failure to supply such, and failure to consent to processing for Marketing Purposes shall not have any consequence in terms of the purchase process, apart from the fact that it will be impossible to finalise registration and therefore to benefit from services such as newsletters, generalised or customised offers and access to reserved promotional areas. We will duly inform you each time as to whether the supply of the Personal Data to Triboo Digitale and Tecnica is compulsory or optional and of any consequences should you fail to supply it. Please remember that failure to provide optional Personal Data shall result in no obligation nor disadvantage for Users.
Personal Data may be made available to third party companies providing Triboo Digitale and Tecnica with specific services, as data supervisors; it may also be disclosed to other third parties - whose names will be duly specified - which process data autonomously purely in order to fulfil the contract for the purchase of products from the Website (such as banks, for remote electronic payment services made by credit/debit card) and only when these purposes are not incompatible with the purposes for which the Personal Data was collected and thereafter processed and, in any case, in compliance with the law.
More specifically, Triboo Digitale uses Tecnica, as external data supervisor, to process Personal Data of Users necessary to carry out, under the scope of the Commercial Purposes, the delivery, return and management of non-conformities connected with products purchased on the Website, as better described in the Website Conditions of Sale, available for consultation at the following link. To this end, in turn Tecnica uses, for the delivery stage, professional carriers (UPS, Federal Express, DHL, etc.), which, as external data supervisors, process the personal data of the Users purely in order to fulfil their appointment.
(c) of consent given to personal data processing.
Personal Data will not be otherwise disclosed, sold or transferred to any other third parties, without informing the Users in advance and obtaining due consent to such, where so required by the law.
Triboo Digitale and Tecnica collect the Personal Data and other information from the Users directly during processes that each of the two companies manages respective (purchase of products on the Website for the stipulation of electronic trade transactions/completion of User registration forms with the Website for the marketing purposes of Tecnica).
More specifically, in the pursuit of the Commercial Purposes, under the scope of the processes for purchasing products on the Website, Triboo Digitale collects Personal Data (such as personal information, e-mail address, postal address, credit card and bank details, telephone number, etc.) using the order form for the sale of products on the Website.
As regards the best possible protection of your Personal Data, with regards to aspects lying outside the control and management of Triboo Digitale and Tecnica, we recommend ensuring that the computer used is equipped with suitable software to protect the internet transmission of data, both incoming and outgoing (such as updated antivirus systems) and that the chosen internet service supplier has used suitable measures to guarantee the security of data transmission over the internet (such as firewalls and antispamming filters).
Please note that Triboo Digitale and Tecnica may process Personal Data even without consent in certain cases envisaged by the law, such as, for example, when this is necessary in order to fulfil a legal obligation. For example, Personal Data may be disclosed to the police force or legal authorities in compliance with the law and following a formal request submitted by such subjects, for example as part of anti-fraud services.
1) following the cancellation instructions given at the foot of each e-mail message.
2) e-mailing rollerblade.customercare@triboo.it with the specific request.
If you wish to receive more information on how Triboo Digitale and Tecnica process Personal Data, please e-mail: privacy@fullycommerce.com. To obtain information on your rights and be kept up-to-date on personal protection legislation with respect to personal data processing, we recommend you visit the website of the Privacy Guarantor at www.garanteprivacy.it.
2) The Privacy Code guarantees that personal data is processed in compliance with fundamental freedoms and rights and in respect of the dignity of the data subject, with specific reference to the confidentiality, personal identity and right to protection of personal data.
B) Without prejudice to disclosure to third parties in compliance with legal obligations or obligations deriving from regulations or other European Community legislation, the data will be disclosed by us to our appointed members of the administration, marketing, sales, after-sales and claims departments, as well as, both nationally and abroad, to the following subjects: 1) banks and credit institutes, for payments to be made; 2) insurance firms (for transport insurance cover); 3) debt collection companies, insurance and/or credit transfer companies; 4) commercial information companies; 5) consultants and professionals; 6) professionals and professional firms (lawyers, chartered accountants, auditors, etc.); 7) independent auditors; 8) other companies, entities and/or natural persons providing instrumental, support or essential services to the fulfilment of the contracts or services you may have requested (e.g. packaging companies and postal distribution companies, carriers and couriers, sub-suppliers, companies managing commercial information instruments, web space management companies for data archiving). These subjects will in turn process and disclose the data to third parties as "controllers" in accordance with Art. 28 of Italian Legislative Decree no. 196/2003, entirely independently.
C) Processing and disclosure shall take place with the following aims: 1) to satisfy pre-contractual (e.g. instruction of offers or your orders, solvency checks); 2) fulfilment of contractual obligations (connected with the supply or purchase of goods and/or services) and legal requirements (e.g. the keeping of accounts, tax formalities, administrative, accounting and treasury management); 4) customer and supplier management; 5) management of loans and risk control (fraud, insolvency, etc.); 6) management of disputes and the transfer of credits); 7) financial services instrumental to the management of customers/suppliers and management of electronic payment instruments; 8) insurance services instrumental to customer/supplier management. The internal parties appointed as above by Tecnica may also process said data for the purpose of 9) proliferation, 10) gaining fidelity and 11) sending newsletters and other promotional and commercial materials.
D) The conferral of data by yourself is only compulsory for the purposes specified under point C) above, from items 1 to 8 and, therefore, your prior consent for processing to this end, is not necessary. For processing for the purposes specified under points 9, 10 and 11, consent is not compulsory, but any failure to provide consent will prevent us from fulfilling the activities for which said purpose was required. More specifically, please note that the processing for purpose 11 shall also entail the minimum amount of profiling and obtaining fidelity as is strictly necessary to ensure the targeted fulfilment of your request to receive newsletters and promotional and advertising materials specific to you and/or in your exclusive interests and which, in accordance with Art. 130, paragraph 4 of the Privacy Code, will not require any consent for the sending of advertising e-mails featuring products and services similar to those you have purchase on the Website, except where you should specifically refuse such consent. Data will be processed for the duration of the contracts stipulated with yourself and thereafter, for the time necessary to fulfil our legal obligations and to keep your business profile, in order to rationalise the selection of customers and/or suppliers. You are free to refuse your consent, however such refusal will make it impossible for us to fulfil the contract with yourself.
F) You may in any case exercise the following rights in relation to your personal data, as established by Articles 7, 8 and 9 of the Privacy Code: Paragraph 1 (...): to obtain confirmation as to whether or not personal data concerning him/her exists, regardless of whether or not it has been recorded, and to communication of such data in intelligible form; Paragraph 2 (...): to be informed: a) of the source of the personal data processed; b) of the purposes and methods of processing; c) of the logic applied to the processing, if this is carried out with the help of electronic means; d) of the identification data concerning the data controller, data supervisors, the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative in the State’s territory, data supervisors or persons in charge of the processing. Paragraph 3 (...): to obtain the: a) updating, rectification or, where interested therein, integration of the data; b) erasure, anonymisation or blocking of any data that has been processed unlawfully, including data whose retention is unnecessary for the purposes for which it has been collected or subsequently processed; c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data was communication or disclosed, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected; Paragraph 4 (...): to object, in whole or in part: a) on legitimate grounds, to the processing of personal data concerning him/her, even though relevant to the purpose of the collection; b) to the processing of personal data concerning him/her where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys (NB: our company, however, if processing the data for the purposes indicated in paragraph 4 of Art. 7 above, will ask you for specific written consent with an appropriate disclosure). Art. 8 Paragraph 1 (...): The rights referred to in Article 7 may be exercised by making a request to the data controller or processor without formalities, also by the agency of a person in charge of the processing. A suitable response shall be provided to said request without delay. Paragraph 2 (...): The rights pursuant to Art. 7, where not regarding objective data, may be exercised without prejudice to where such concerns the rectification or supplement of personal data of an evaluation nature, in relation to the judgements, opinions or other such subjective considerations and the indication of how to behave or decisions being made by the data controller. Art. 9 Paragraph 1 (...): the request made of the controller or supervisor can also be sent a) by letter sent recorded delivery, fax or e-mail, b) if regarding the exercise of the rights pursuant to Art. 7, paragraphs 1 and 2, also orally, and in this case, it is noted in summary form by the person in charge of processing or the supervisor. Paragraph 2 (...): in exercising the above rights, the data subject may issue a written delegation or power of attorney to a natural person, entity, association or organisation. The data subject may also be assisted by a trusted person. Paragraph 3 (...): the rights pursuant to Art. 7 in connection with personal data concerning deceased persons may be exercised by those with an interest or acting on behalf of the data subject or, for family reasons, deserving of protection. Paragraph 5 (...): the request pursuant to Art. 7, paragraphs 1 and 2, can be renewed by the data subject, without prejudice to the existence of justified grounds, at least ninety days apart.

References: Art. 13
 Art. 28
 Art. 130
 Art. 7
 Art. 8
 Art. 7
 Art. 9
 Art. 7
 Art. 7
 Art. 7