Source: https://venicecitytours.it/terms-conditions/
Timestamp: 2019-04-22 11:59:54+00:00

Document:
ART. 1 APPLICABLE NORMS: The tourist package is organized and operated by 4M by Venice Tours S.r.l., a fully licensed tour operator authorized on 19/07/2016 n. 2110. The contract is regulated by the Legislative Decree No. 206 of September 6th 2005, and by the international Convention, Law No. 1084/1977.
ART. 2 CONTRACT CONTRIBUTION: This contract comprises these general conditions and the printed programme.
ART. 3 PRICE – REVISION: The program indicates the price of the tourist package. Prices include: transportation as mentioned, guide service, entrance fee and Vat. Prices do not include: personal extras and all items not mentioned in the program. Venice Tours reserves the right to change the price or schedule of their tours at any time.
ART. 4 INSURANCE: The agency organizing the tours possesses an insurance policy in compliance with the laws in force of the Italian law. Insurance Policy Unipol 1/39298/319/81747626/12.
ART. 5 THE ORGANISER’S RESPONSIBILITY: the Organizer’s responsibility towards the Client for any damage caused by lacking or inaccurate fulfilment of the obligation of this contract will be regulated by the laws and international standards described in article 1. Therefore, for no reason may the organizer’s responsibility towards the Client exceed the limits described by these laws and regulations concerning the damage caused. The Travel agent (Vendor) where the original reservation is made does not have any responsibility concerning the organization of the package and only responds to matters linked to his ability as an intermediary and however according to the limits of the abovementioned documents. The Organizer and Vendor will not have any responsibility for non-fulfilments of the conditions caused by the Client or due to force majeure. In addition, the Organization will not be held responsible for damage for services offered by unknown third parties that are not part of the package and derive from the Client’s autonomous initiatives during the trip.
ART. 6 COMPLAINTS: Any inadequacy in executing this contract must be reported swiftly to the Organizer, its local representative of the holiday guide by the Client to enable them to find a solution as quickly as possible. The Client must also file his complaint in writing by means of registered mail addressed to the Organizer and the Vendor not more than ten days from the date of the excursion. You are kindly requested to immediately notify 4M by Venice Tours S.r.l. by writing.
ART. 7 CANCELLATION TERMS: Within 3 days prior to date of the service: full refund; Within 2 days prior to date of the service: 50% penalty; Within 1 day prior to the date of service: full penalty. Late arrivals and No-Shows: full penalty. For cancellations resulting directly or indirectly from any occurrence or conditions beyond its control, the organizing Agency shall fully refund the customer.
PLEASE NOTE: We can’t delay departure times of any of our tours/transfers due to late arrivals and we reserve the right to cancel your reservation if you do not arrive at the meeting point on time. Refunds cannot be provided for non-arrivals. If you are unsure of meeting points, please do not hesitate to contact us for guidance.
ART. 8 COMPETENT FORUM: the Forum of Venice will be the only competent forum for any controversy. All detailed terms foreseen by art. 69 of L.R. 33/2002 are available at 4M by Venice Tours office.
Aforementioned conditions are valid for the services bought by you. In some particular products may be inserted further and specific conditions that modify the terms and conditions generally excepted and above-mentioned.

References: ART. 2

ART. 3

ART. 4

ART. 5

ART. 6

ART. 7

ART. 8
 art. 69