Source: https://myborovets.net/en/%D0%B1%D0%BE%D1%80%D0%BE%D0%B2%D0%B5%D1%86-borovets-3/general-terms
Timestamp: 2019-04-20 09:09:45+00:00

Document:
The rules for enforcement of the order established in the ski centers in Borovets resort by Borosport Jsc.
1.2. There are three ski centers in Borovets, namely: Sitnyakovo, Yastrebetz and Markudjiks. They include: ski runs of different level of difficulty - from beginners to experts with a total length of 58 km. and an overall surface of 85 ha as well as ski ways and connections between the ski centers and the ropeways and transportation facilities for passengers located in them. Borosport Jsc. manages and maintains the following transportation facilities: 1 gondola lift, 4 quad chair lifts, 8 stationary surface lifts, 2 mobile surface lifts, 1 transportation ski belt, a baby ski belt and a carrousel as well as the respective buildings and service premises - offices, ticket offices, ski rentals, garages, workshops etc.
1.3. The present General Conditions do not cover the services provided by Borosport Jsc. under "Ski School, Ski and Snowboard Rental Equipment " in the ski depots to which separate conditions of Borosport Jsc. apply.
1.4. By the act of purchasing (paying for) any of the services provided by Borosport Jsc. or engaging in any activity within the scope of the present General Terms and Conditions a tourist or guest agrees with the provisions of said General Terms and Conditions and accepts them and this shall be deemed to be an evidence for the user's understanding of the service. By the act of buying (paying for) any of the services provided by Borosport Jsc. or engaging in any activity within the scope of the present General Terms and Conditions a tourist or guest also understands and accepts the specific terms and conditions applying to the respective service and agrees with them, provided such specific terms and conditions are applicable and have been notified to the user of the service.
1.5. A tourist or guest to the resort or any user of services provided by Borosport Jsc. who does not accept the present General Terms and Conditions or any specific provision in them or does not accept them in their entirety may apply their right to free choice and decision not to use the service/s offered. Otherwise the provision of art.1.4 above shall apply.
2.1. The ski centers (ski zones) in Borovets resort are accessible, safe, delimited and clearly marked by level of difficulty. The maintenance of the ski runs is provided by qualified service personnel in compliance with the safety standards, using the necessary machines and technical equipment for their maintenance and according to the specificities of weather conditions and terrain features.
2.2. The ropeways for passengers (lifts and surface lifts) in the ski centers in Borovets resort have been built and are operating in accordance with the applicable legislation in the R.Bulgaria, they comply with the safety requirements and, according to Certification No С354/15.05.2008 of the State Agency for Metrological and Technical Surveillance (SAMTS), they are serviced by qualified personnel and their operation is supervised by the respective State authorities - the Directorate General “Technical Inspection” in Sofia city.
2.3. The working hours of the ski runs in the ski centers in Borovets resort are set out so as to correspond to the working hours of the passenger ropeways which service them and are subject to the specific weather and potential avalanche conditions.
In other circumstances stipulated by the legislation in force.
2.5. All instructions and restrictions relating to the usage of ski runs and passenger ropeways located in the ski centres in Borovets resort are displayed in public spaces - information boards at the down stations of ropeways/lifts and at access points to ski runs.
2.6. The potentially dangerous areas on the ski runs (narrow sections in woodland, getting off the ski run hazard areas, prohibition of crossing ski run areas etc.) are marked with the respective signs, placed in clearly visible locations on the ski run before the dangerous area.
2.7. The following information shall be displayed on the information boards at the ticket offices at the lower stations of the lifts: Map of the Ski Centers; Working Hours of the Lifts; Rules on Provision and Usage of Passes Providing Access to the Lifts; Price List for Lift Tickets and Passes; Price List for All the Services Provided by Borosport Jsc.; Mountain Rescue Service Information; Emergency telephone numbers.
2.8. The tourists using the ski centres in Borovets resort shall read carefully the present General Terms and Conditions and Rules of Use and shall abide unconditionally by their provisions. They must observe the instructions and the restrictions displayed on the information boards located in the ski centers as well as the guidelines provided by the personnel servicing the ski centers relating to the correct use of the ski runs and ropeways so as to limit the risks of accidents and avoid disrupting the operation of the facilities in the ski centers.
2.9. Tourists (if underage or minor - their parents or custodians) acknowledge that when skiing/snowboarding in the ski centers in Borovets resort, do so at their own risk.
2.10. SPECIAL ATTENTION is drawn by Borosport Jsc. to all tourists and guests to the resort that practicing snow sports (skiing, snowboarding, ski running and others, involving direct or indirect movement on snowy or icy surface) involves serious risks and each individual tourist assumes it is their sole responsibility. Skiing or learning sking/snowboarding including engaging in other activities on snowy or icy surface, the use of lift facilities and transport belts, is a hazardous sport (activity) which may result in pain, serious injury or trauma, death and/or property damage to the person/tourist practicing it and each tourist (practicing individual, user of service) shall use their own discretion so as to whether to engage or not in said activities. Borosport Jsc. shall be discharged of any liability or consequences resulting from the use of the tourist’s discretion as stipulated in the previous sentence including any adverse consequences of whatever nature - personal (non material) or material suffered by any user of provided services (skier, snowboarder, tourist) or ski centers in the resort.
2.11. The conditions on the ski slopes and trails are subject to constant change due to weather conditions or/and use and this is an inherent part of the risks relating to the practicing of snow (winter) sports. Other such hazards without limitation are: change in snow quality, inclination and terrain, ice and icy surface, rough terrain, bare rocks, trees and other types of forest vegetation or debris (above or under the surface), bare areas, lift towers, facilities and electrical poles or other utilities installations, fences or their absence, snow production equipment, snow grooming machines and their components, motor vehicles on snow as well as any other obstacles - natural or manmade, and terrain features within or outside the marked ski runs and trails as well as collision with equipment, obstacles or other participants to the snow (winter) sports including power outage and the resulting stoppage in ropeways and transportation belts operation.
2.13. Before starting to use the services provided in the ski centers in Borovets resort and Borosport Jsc. in particular any tourist shall assess carefully their actual psychological and physical health state, the concrete snow/weather conditions and the potentiality for their sudden change, and their capacity and required skills to engage in the respective activity - skiing/snowboarding on the slopes in the ski center and/or the use of the ropeways servicing them (lifts, surface lifts including transportation belts) and to make an assessment about their capacity to assume the risks specified in the present General Terms and Conditions. Any individual (skier, snowboarder, tourist) who failed to make such assessment or made it incorrectly shall bear the liability for any consequence resulting from it.
2.14. Tourists (if under age or minor - their parents or custodians) bear full responsibility for the state of their skiing/snowboarding equipment and the correct fastening of the ski/snowboard bindings and for keeping their equipment fit and in good condition.
2.15. Borosport Jsc. shall not be held liable and shall pay no compensation of whatever nature or kind and for any damages resulting from traumas, other injuries and/or death suffered as a result of accidents with tourists in the ski centers which are not a function solely and uniquely of Borosport's faulty conduct. So as to avoid any doubt each user of the services provided by Borosport Jsc. hereby accepts such release of liability and assumes to indemnify and hold harmless Borosport Jsc., the company owners or personnel for the traumas, inconvenience and/or injuries suffered during the use of the facilities and in general during the use of services provided by Borosport Jsc.
Ambulance transportation to the nearest hospital or other suitable medical office.
All rescue operations in case of accident on the ski slopes are carried out by the Mountain Rescue Service only - Bulgarian Red Cross (BRC).
2.17. Borosport Jsc. shall not be held liable and shall have no obligation to provide for the tourists at Borosport's expenses any insurance covering major risks such as death and permanent disability, medical costs and repatriation. Each tourist may at his/her own discretion provide for such insurance coverage.
3.1. The working hours of the ski runs in the ski centers in Borovets resort are approved so as to be in conformity with the working hours of the passenger ropeways/lifts which service them without days off unless the occurrence of an extraordinary event/s requires the closing of the ski run/s.
3.2. Working hours of ski runs Martinovi Baraki 2 and 3, Rila, Iglika and the lift facilities which service them: Martinovi Baraki Quad, stationary surface lifts Rila and Iglika for night skiing (lighted up) is from 06:00 PM to 10:00 PM without day off unless the occurrence of extraordinary event/s require the closing of the ski run/s.
3.3. No skiing/snowboarding is allowed on the ski runs outside the working hours.
3.4. No night skiing/snowboarding is allowed on the dark sections of the ski run.
3.5. Individuals who are visibly under the influence of alcohol or drugs are prohibited from using the ropeways or skiing/snowboarding.
3.6. No mountain biking is allowed outside the marked trails or on the ski runs in the ski centers in Borovets.
3.7. No motor sledges or ATVs are allowed on the ski runs in the ski centers in day or night time. Exceptions are made only for emergency medical assistance by the Mountain Rescue Service or whenever police intervention is needed or a technical failure on the facilities of Borosport requires repairing works. Motor sledges and ATVs are allowed only outside the ski centers in Borovets resort on tracks especially designated in an ordinance by the Mayor of Samokov city.
4.1. Skiers and snowboarders shall use only marked and open ski runs and shall comply with all marks and signs alongside the slope.
4.2. Skiing/snowboarding outside the marked trails and out of the working hours as well as any disregard of the requirement to stay off closed runs and trails or some sections on them is forbidden and any failure to comply with this requirement shall be at the skier’s/snowboarder’s own risk and responsibility.
4.3. All tourists are bound to adopt a conduct on the ski slopes so as to be no threat or impediment to others or themselves.
4.4. All skiers and/or snowboarders are bound to be in command of their skiing/snowboarding at any time, to adapt their speed and movement to their skills and capacities, to the terrain, the snow cover, to weather conditions and traffic on the slopes. In areas with high traffic and bad visibility the tourists shall slow down and proceed with care.
4.5. All skiers and/or snowboarders who are ahead of the others have the right of way. Skiers and/or snowboarders coming behind shall not put at risk those ahead of them and shall keep an appropriate distance.
4.6. Any skier/snowboarder overtaking another skier/snowboarder shall leave enough space for any intentional or unintentional movement of the latter.
4.7. When entering a marked ski run (initially or after a pause) as well as when moving up the slope every skier/snowboarder shall look around to estimate the surrounding conditions and shall then join the traffic without posing a threat to themselves or the others.
4.8. Stopping at narrow sections or areas with reduced visibility is admissible only as a last resort and the skier/snowboarder who has stopped shall move to a safe place at the earliest practicable. Should a skier/snowboarder fall at a narrow section or an area with reduced visibility they must move to a safe place as soon as practicable.
4.9. Walking up or down the marked ski runs by tourists without skis or snowboard must be done only alongside the ski run and is entirely at the risk of the tourist.
4.10. In the event of accident (independently of the fact whether they are involved in it or not) the skiing/snowboarding individuals must secure the injured person and immediately inform the ski patrol and/or the Mountain rescue service and provide their name and address.
5.1. All tickets and lift passes for use on the ropeways/lifts and the transportation belts in the ski centers in Borovets resort are issued and sold by Borosport Jsc. only at the company's ticket offices located at the lifts' lower stations and the cash desk in the Rila Hotel. Reloadable lift passes issued on plastic cards for multiple use (KeyCard Basic) may be reloaded at the ticket offices of Borosport Jsc. as well as online at: www.Borovets-bg.com.
5.2. The prices of all tickets and lift passes are in Bulgarian currency - BGN, VAT included and are displayed by Borosport Jsc. on their Pricelists for tickets and lift passes for use on the ropeways/lifts in the ski centers in Borovets resort. The pricelists are displayed to be clearly visible at each ticket office of the company and is available at: www.Borovets-bg.com.
5.3. A BGN 5.00 fee is charged as stated on the pricelist for reloadable lift cards.
5.4. The working hours of the ticket offices for tickets and lift passes are from 08:30 AM to 04:00 PM, no days off. Payment for tickets and lift passes is made in Bulgarian currency - BGN or by bank debit and credit cards at the POS terminals at the ticket offices.
5.5. Borosport Jsc. may, at its discretion, extend the working hours of the ticket offices for sale of tickets and lift passes. Working hours may be shortened as an exception only.
5.5.1. The working hours of the ticket offices where night skiing passes are purchased (night skiing on lighted ski runs) is according to the working hours of the respective ski run or the ropeway/lift which services it.
5.6.1. Return (round-trip) tickets - valid for the Gondola lift and "Sitniakovo Express" Quad only.
а). Morning half-day lift pass giving the right to use all operating ropeways (lifts and surface lifts), transport belts and ski runs in the centers during the morning starting from 8:30 AM to 12:30 PM.
5.7. Season lift passes and reloadable lift cards for multiple use shall have the full name and photo of the holder printed on them.
5.8. Passes with discount for handicapped people shall have the individual’s full name and photo printed on them.
5.9. The price of each purchased ticket/lift pass includes an insurance coverage for transportation of people on ropeways and transport belts as well as Accident coverage valid for the ski centers in Borovets which covers the costs for searching in the event of accident on the ski slopes, the provision of first medical aid on the slope or in the rescue center of the Mountain Rescue Service and the transportation of the insured individual by special rescue means to the nearest medical center within the ski centers.
5.10. Permits authorizing the practice of snow sports tuition/istruction as a business activity shall be released and sold at the ticket office at the Rila Hotel reception only and solely to persons listed as licensed ski instructors by Bulgaria's Ski Federation - Bulgarian Professional Ski Instructors Department, in conformity with the specific provisions set out by Borosport. The forms adopted by Borosport for these permits are obligatory. The permit is personal and contains a photo of the holder, their full name and the name of the ski school. In the event of violation or fraudulent use of the permit it shall be seized without compensation as provided by the rules governing the release and the use of said permits.
5.11. The terms and conditions for the release of a document under art.5.10 shall be subject to additional regulations under the following priority conditions, listed non exhaustively: (1) the right is attributed personally and the document which materializes said right cannot be transferred to a third person; (2) validity for use of the document; (3) the document is provided in return for a payment; (4) the permit is released based on a set of documents required by the releasing authority and provided by the candidate prior to the release and available for the duration of its validity.
5.12. Children below 6 year of age are entitled to a free use of the ropeways/lifts servicing the ski runs in the centers of Borovets resort. Children below 6 years of age may use the ropeways with an adult only who shall bear full responsibility for their safety during transportation.
5.13. Lift passes for children above 6 years of age but below 12 years of age shall be issued with a validity term as set out in art. 5.6.2 b. „а“ to b. „f” including and may be purchased at the ticket offices at a price for children specified in the Pricelist. A document certifying the age of the child shall be required for the release of a child pass, such as a school booklet, passport or other document on which such information is available.
5.14. Lift passes for children over 12 years of age shall be issued with a term of validity as specified in art. 5.6.2, b. „а“- b. „e” including and may be purchased at the ticket offices at a price as set out in the Pricelist for adults.
5.15. Anyone having purchased a ticket or lift pass shall keep it and show it at the request of the authorized staff.
5.15.1. Borosport's “Ticket Control” staff are the persons authorized to control the validity and the correct use of the tickets/lift passes by tourists at the gates to the ropeways' access system. They are in charge of controlling the access to the ropeways. On the territory of the ski runs in the ski centers in Borovets resort the control is performed by the Ski Patrol staff. Ticket control and Ski Patrol staff identify themselves with a personal service card so as to establish their authority.
A lift pass with a counterfeited validity term and/or counterfeited name and photo of the holder.
5.16. Anyone having purchased a ticket or lift pass shall produce it for inspection upon request by the authorized staff.
5.17. Selling lifts passes is allowed only at the ticket offices on the territory of Borovets resort. Reselling lift passes is prohibited.
5.18. No transfer for use by another person or resale shall be allowed for any reason whatsoever.
5.19. Should violations of the prohibitions under the above mentioned art.5.17 and art.5.18 be established by the authorized controlling staff the transferred/resold/sold lift pass shall be seized and cancelled and a protocol shall be made.
5.20. Should a lift pass/ticket be seized for fraudulent use at the moment it is being used at the access gates the ticket/pass shall be seized and cancelled by the Ticket Control staff and the violator shall be refused further access to the ropeways.
6.1.8. Termination of the use by the purchaser of the pass prior to the expiry date independently of the reason for the termination.
6.2. Any claims and complaints relating to the services provided by Borosport Jsc. in the ski centers in Borovets resort shall be taken into consideration provided they have been filed in writing with Borosport's head office or the Information Center (Borosport Adventure Center) in the Rila Hotel or at the ticket offices at the lift stations not later than 24 hours after the expiration of the validity of the ski pass.
6.3. All claims and complaints executed in writing and filed within the deadline stipulated in art.6.2 shall be examined and Borosport Jsc. shall provide its best efforts to satisfy the customers' requests provided they are founded.
7.1.1. To carry out complete control on the observance of the established order on the ski slopes and the ropeways which service them in the ski centers both by the users of the services on the territory of the resort as well as by the personnel on same territory.
7.1.2. To supervise the observance of the rules for the use of the ski runs and the ropeways which service them.
7.1.3. To prevent individuals with inadequate conduct and visibly under the influence of alcohol or drugs to use the ski runs and the servicing ropeways in the ski centers in Borovets resort.
7.1.4. To prevent individuals from using the ski runs and the servicing ropeways in the ski centers in Borovets resort in an inconsiderate manner putting at risk their own health and safety as well as the health and safety of other tourists in the ski centers.
7.1.5. To provide random control on the use of lift passes or tickets.
7.1.6. To act upon a call from tourists or Boroposrt Jsc. Ticket Control or Security staff who safeguard and control the access to the ropeways and to provide assistance in the event of violation of the General Terms and Conditions on the use of ski centers and to detain the violators whenever necessary.
7.1.7. To prevent any unauthorized traffic of motor sledges, ATVs and bikes along the ski runs in the ski centers.
7.1.8. To prevent any unauthorized snow sports training and education carried out by individuals without a valid permit for such activity.
7.1.9. To request personal identification during check-ups.
7.2.2. Seize and cancel immediately lift passes which have been subject to fraudulent use found during control checks as well as the lift passes of anyone violating the rules set out under the present general terms and conditions and to register the facts in a protocol.
7.2.3. To restrict the use of the ski centers by tourists failing to abide to the provisions set out in the present general terms and conditions or failing to observe the instructions provided by the personnel or, with their actions put at risk public security and order.
7.3. Anyone using the services provided on the territory of the ski centers in Borovets resort shall provide full cooperation during the Ski Patrol controls.
8.1. Anyone using the services on the territory of the ski centers in Borovets resort may report a violation of these General Terms and Conditions at the following telephone numbers: +359 889 607 000; +359 750 32 484 and +359 750 32 217 or at any lower lift station. The Bulgarian Mountain Rescue Service answers the following telephone numbers: +359 88 14 73; +359 887 100 237; +359 887 100 243 or the telephone of Borovets Center +359 750 32 450.
8.3. Anyone using the ski services on the territory of the ski centers (ski zones) and having purchased a lift pass or a ticket at the ticket offices of Borosport Jsc. agrees with the present General Terms and Conditions and accepts to observe them.
8.4.2. full text - at the Information Center of Borosport Jsc. in the Rila Hotel (Borosport Adventure Center) or at the official website of Borosport Jsc.: www.Borovets-bg.com.
8.5. Borosport Jsc. reserves the right to amend the present General Terms and Conditions based on precedents and past experience and/or in a bid to comply with the best practices in other ski zone (centers) and/or in order to add specifics to the present General Terms and Conditions. The amendments shall enter into force with regard to third persons as from the date of the public notification at the above listed locations.
8.6. Any disputes that may arise in connection with the provided services under these General Terms and Conditions, as well as from their interpretation and application shall be resolved by way of negotiations. Should the parties fail to reach an agreement the dispute shall be brought to the competent Bulgarian court. The provisions of the Bulgarian legislation in force will apply.
The present General Terms and Conditions have been approved by Ordinance, dated 18 Nov. 2013, signed by the managing directors of Borosport Jsc. and shall enter into force as from the date of their approval.

References: art.1
 art.5
 art. 5
 art. 5
 art.5
 art.5
 art.6