Source: https://www.cadillac.co.uk/help/privacy-statement.html
Timestamp: 2019-04-21 20:50:58+00:00

Document:
This website, iPad Lead Application, Virtual Reality Application, or advertisement on Facebook, as applicable (the "Site", “Website” or “App”) is operated by Cadillac Europe GmbH, a company registered under the Laws of Switzerland and having its registered office at Boulevard Lilienthal 6, 8152 Glattpark, Switzerland ("Cadillac Europe").
The information contained on this Site is designed to be as comprehensive as feasible. We reserve the right (but we will not have an obligation) to make changes at any time and without prior notice to prices, colors, materials, equipment, specifications, models and availability.
Some links provided on this Site may lead to sites furnished by unrelated third party site owners. The information presented therein is the sole responsibility of those site owners. Cadillac Europe has no control over or responsibility for the content of such sites and provides respective links to this Site's visitors for their convenience.
Images shown on this Site may include product details referring to U.S. or Canadian car configurations, which may differ from car configurations available in Europe. The written information contained on this Site is designed to be as comprehensive as feasible for the European market. Please contact your local Sales and Service Partner regarding product availability. You will find the respective contact details on our website under Dealer Locator.
(c) Cadillac Europe’s copyright and trademark or other notices appear in all copies.
Notwithstanding the generality of the foregoing, Cadillac Europe may from time to time at its sole discretion give you the opportunity to download wallpapers, screensavers and other utilities from the Site. Such downloads are covered by these terms.
Any use of the extracts from the Site for any purpose other than in accordance with these terms is prohibited. In particular, you shall not use the Site for commercial exploitation in any circumstances. The materials on this Site have been thoroughly scanned and tested at all stages of production. Notwithstanding this, Cadillac Europe recommends that you run a virus checker before use. Cadillac Europe also recommends that you use an up-to-date anti-virus software.
If you wish to provide a link to the Site this must be to http://www.cadillaceurope.com/ for the Cadillac Europe homepage and http://www.chevroleteurope.com/ for the Chevrolet Europe homepage.
While Cadillac Europe endeavors that the Site is normally available 24 hours a day, Cadillac Europe shall not be liable if for any reason the Site is unavailable at any time or for any period or not accessible by any device.
Access to the Site may be suspended temporarily and without notice in particular, but not limited to, cases of system failure, maintenance or repair or for reasons beyond Cadillac Europe’s control.
You may not misuse the Site in any way, in particular you shall not do any of the following while accessing or using the Site: (i) access, tamper with or use non-public areas of the Site (except for your own account), Cadillac Europe or General Motors computer systems or the technical delivery systems of our providers; (ii) probe, scan or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) attempt to access or search the Site or any data by any means (automated or otherwise) other than through our currently available, published interfaces; or (iv) interfere with or disrupt, or attempt to do so, the access of any user, host or network.
Cadillac Europe shall cooperate fully with any law enforcement authorities or courts ordering, requesting or directing Cadillac Europe to disclose the identity of or locate anyone posting any material in breach of this paragraph 4.
The information on this Site is intended for customers of Cadillac Europe. Cadillac Europe will use its reasonable endeavors to ensure that the contents of this Site are accurate and up-to-date. However, due to the nature of vehicle stocks and changes implemented in vehicle specifications during annual updates etc., products shown on this Site may differ from the latest specifications. Some of the equipment described or shown may only be available in certain countries or may be available only at extra cost. Customers are advised to check any specifically required vehicle features with their retailer before or at point of ordering. Cadillac Europe reserves the right (but has no obligation) to change among others product prices, specifications and availability at any time and does not accept any liability for any claims or losses arising from reliance upon the contents of the Site.
No reliance should be placed upon any of the statements made within the Site and the material on the Site is provided "as is", and Cadillac Europe – to the maximum extent permitted by applicable laws – excludes any conditions, representations, warranties or other terms of any kind whether express or implied (including, without limitation, of merchantability, fitness for a particular purpose, availability on an uninterrupted, secure or error-free basis or non-infringement of any copyrights, trademarks, designs, database rights, patents or other intellectual property rights in the jurisdiction in which you access and/or use the Site),which, but for these terms, might have effect in relation to the Site.
Cadillac Europe and its officers, directors, employees, agents, partners, affiliates and licensors shall, to the maximum extent permitted under applicable laws, not be responsible and/or liable for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, incidental, special, punitive or consequential losses or damages, or loss of income, profits, goodwill, data, contracts, use of money, loss or damages arising from or connected in any way to business interruption or any other intangible losses), and however they may arise and whether based on contract, tort or any other legal basis (including without limitation negligence), whether or not foreseeable and irrespective of whether Cadillac Europe has been informed in advance about the possibility of such damage, in connection with the Site in any way or in connection with the use, inability to use or the results of use of the Site (including, without limitation, completeness, accuracy, timeliness, security or reliability of the Site, or that the content is of satisfactory quality, up-to-date or free from viruses, trojans or other harmful or malicious programs), any websites linked to the Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing of the Site or your downloading of any material from the Site or any websites linked to the Site.
(c) any liability under applicable product liability law of for explicitly guaranteed characteristics which cannot be excluded or limited under applicable law.
To the maximum extent permitted under applicable laws, you hereby waive any claim you may have or acquire against Cadillac Europe or any of its officers, directors, employees, agents, partners, affiliates and licensors, and will indemnify and hold Cadillac Europe and any of its officers, directors, employees, agents, partners, affiliates and licensors harmless from any claims, proceedings, costs, damages and losses arising out of or connection with your use of the Site.
Cadillac Europe cares about your privacy. Via this Site, Cadillac Europe does only collect or otherwise process personal data as explained below.
This Site can also contain links to other Cadillac Europe websites or to websites of our affiliated companies, our dealers, authorized repairers or social media websites. When you click on such a link to any of such other websites, please be aware that these websites may have their own data privacy policies. Please check their privacy policies when using these websites.
Please be informed that Cadillac Europe does not accept any responsibility or liability for any third party websites.
For optimizing this Site in terms of system-performance, usability and providing useful information about our products and services, we automatically gather and store information in log files on your computer. This includes your Internet Protocol (IP) address shortened by the last four characters, browser type and language setting, operating system, internet service provider (ISP) and the date/time stamp ("Information").
We use this Information to manage the Site efficiently and upon your consent (via Cookie pop up), learn more about our users’ behaviors across the Site, analyze trends and gather demographic data about our users as a whole. The Information collected may be used upon your specific consent for our marketing and advertising services and communications (for example optimizing and improving the user experience, providing more attractive special offers and services).
If we use non-personal information together with personal data, this information is treated as personal data for as long as it remains combined.
This Site, e-mail messaging, online services, advertisements and interactive applications may use "cookies" for optimizing our services.
A "cookie" is a small file, typically of letters and numbers that we send to the cookie file of the browser on your computer’s hard disk by our web server. This, for example, allows our Site to recognize a user’s device when a connection has been established between the web server and the web browser. The main purpose of a cookie is to allow our web server to present the user with customized web pages that make the experience when visiting the Site more personal and more responsive to the user’s individual needs.
- Session cookies: these are temporary cookies that are stored in the cookie file of your browser until you end your browser session. Those cookies are mandatory for certain applications or functionalities on this Site to work properly.
- Persistent cookies: we may use persistent cookies for a better user experience (e.g. providing optimized navigation). Those cookies remain in the cookie file of your browser for a longer period. This time period will depend on the choice you make in the settings of your internet browser. Persistent cookies allow information to be passed to a web server each time someone visits the site. Persistent cookies are also known as tracking cookies.
This Site contains web beacons (also called: "pixel tags"). A web beacon is an often-transparent graphic image, usually no larger than 1 pixel x 1 pixel, that is placed on a website or in an e-mail to monitor the on-line behavior of the user visiting the web site or sending the e-mail. Web beacons are used by third-party technologies, on this Site those of ["Adobe Analytics"/"Omniture Analytics"/“Omniture Publish”] provided by Adobe Systems Inc.,San Jose, California, United States, to monitor the activity of the visitors to our Site. It allows to track which computer accessed a certain website, when and from where (country/city level).
Cadillac Europe uses for a continuous optimization of its marketing communication the analytical software "Google Analytics" by Google LLC, Mountain View, California, United States. It allows for tracking on-line behavior in terms of time, geographic location and usage of this Site. This information is collected via web beacons and/or cookies. The information gained via web beacons and/or cookies is anonymous and will not be connected to personal data. All information that is necessary for this analysis is stored on servers in the United States of America. Cadillac Europe and General Motors Holdings LLC, Detroit, Michigan, U.S.A.,("General Motors") do not share this information with any third party for its independent use.
Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/ or at https://policies.google.com.
You should have the ability to accept or decline all cookies on all the websites you visit by changing the settings in your internet browser. Please refer to your browser instructions to learn more about how to modify your browser settings or how to delete cookies. Please note that certain features and the full functionality of this Site will not be available once cookies are disabled.
In case you want to block third-party cookies (or change your mind later) you can make the appropriate choices on the following website: https://www.adobe.com/privacy.html.
Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our Site. We will use and process such information for fulfilling our obligations in connection with the contract concluded by such registration, or for providing the services subscribed or requested by you. Our legitimization under applicable data protection law will therefore be Art. 6 para. 1 lit. (a) or (b) GDPR. We may keep your personal data for a retention period of 10 years to cover any legal risk of action and claims.
If you contact us, we may keep a record of that correspondence for the time necessary to answer your request and 90 days thereafter. Our legitimization under applicable data protection law is Art. 6 para. 1 lit. (f) GDPR; our reasonable interest in keeping such records is our ability to better answer any subsequent questions you may have. We consider that our legitimate interests abide by the law and the legal rights and freedoms of our users.
We may also ask you to complete surveys that we use for research purposes which, however, regularly will be made on an anonymous basis and otherwise based on consent in accordance with Art. 6 para. 1 lit. (a).
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include your IP address shortened by the last four characters, the type of internet browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our Site or advertisement. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
When you view the Site, we may store some information on your computer. This information will be in the form of a "cookie" or similar file and will help us in many ways. To read more about the types of cookies in use on this site, please read the paragraphs above.
We will not collect any personally identifiable information about you (that is, your name, address, telephone number, or e-mail address) ("personal data") unless you provide it to us voluntarily. If you do not want your personal data collected, please do not submit it.
We will never sell your personal data. Your personal data will only be disclosed to Cadillac Europe, its affiliated or associated companies, retailers and companies used by Cadillac Europe as subcontractors to fulfill our obligations towards you ("select third parties").
We may ask you for your consent that we may use your personal data to keep you informed about new products, existing, products, services, market research, and special offers, and to measure and improve how we serve you, and we and/or our select third parties may contact you about these by post, telephone, e-mail or text messages/SMS.
If you are an existing customer, we and/or our select third parties might contact you with information relating to the products of General Motors.
If you are a new customer, we and/or our select third parties will contact you only if you have consented to this.
Our Site may, from time to time, contain links to and from the websites of our retailers, partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check the respective policies before you submit any personal data to these websites.
In the event that we sell or buy any business or assets we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Cadillac Europe, or all or substantially all of its assets, are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.
Right to data portability under Art. 20 GDPR, i.e. the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent pursuant to Art. 6 para. 1 lit. (a), Art. 9 para. 2 lit. (a) GDPR or on a contract pursuant to Art. 6 para. 1 lit. (b) GDPR; and our processing is carried out by automated means.
Right to object:You have the right to object the processing of personal data concerning you under the conditions specified in Art. 21 GDPR.
In so far as processing of personal data is based on Art. 6 para. 1 lit. (a) or Art. 9 para. 2 lit. (a) GDPR, you may withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
As of 25 May 2018, you can lodge a complaint under Art. 57 para. 1 lit. (f) GDPR with the data protection supervisory authority.
Your personal data is collected, processed, transferred and used by Cadillac Europe and General Motors and affiliated or associated companies, retailers, agents, suppliers and companies used by Cadillac Europe and/or General Motors as subcontractors to process your request(s) or message(s) as well as for marketing purposes, market research, tracking of sales data and in order to contact you. Your personal data may be transferred and processed outside the European Economic Area (“EEA”) (in particular, for the purpose of storage and processing by the commissioned data processing company in the U.S.). All steps reasonably necessary will be taken to ensure that your data is treated securely and in accordance with applicable laws. Cadillac Europe entered into a bilateral agreement with General Motors on the basis of the EU model clauses “controller to controller “ adapted to satisfy Swiss law requirements to ensure that General Motors complies with the data protection standards for the transfer of personal data to countries outside of the European Economic Area or Switzerland and will enter into the same or an agreement based on the EU model clauses "controller to processor" adapted to satisfy Swiss law requirements or the trans-border data flow agreement published by the Swiss Federal Data Protection and Information Commissioner, with any other recipients of personal data established in a country outside the EEA and Switzerland.
All information you provide to us is stored on our secure servers located [within the EU/in the U.S.]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
You may contact Cadillac Europe also via our Social Media Channels (i.e. Facebook, Instagram and Twitter). E.g., if you send us a message or post something on our Social Media Channels, we may use the information in your message or post to follow-up with you on the issue you contacted us for via the Social Media Channel which you used. In order to give you the assistance you requested, we may ask you to provide via direct or private message further information such as details on the issue, name, email, VIN, phone, location (city/state) and/or make, model and year of the vehicle. The information you provide will not be used for direct marketing; market research for service and product improvement will only be carried out on bases of aggregated (anonymized) data.
Please note that you should not include any sensitive data (such as information on racial or ethnic origin, political opinions, religious or philosophical convictions, or health) into you post or message. Be aware that if you post something on a public Social Media Channel, anyone might be able to read it.
Our Data Protection Officer, who has the primary task of ensuring your rights, monitoring the compliance with GDPR and with the other applicable provisions concerning the protection of personal data, will answer all your questions related to the processing of your personal data and to the exercise of your rights under GDPR.
Our Data Protection Officer can be contacted at the following e-mail address: privacy.europe@gm.com.

References: Art. 6
 Art. 6
 Art. 6
 Art. 20
 Art. 6
 Art. 9
 Art. 6
 Art. 21
 Art. 6
 Art. 9
 Art. 57