Source: https://www.rebuy.co.uk/sell/s/privacy-policy
Timestamp: 2019-04-24 13:49:30+00:00

Document:
Entity responsible for data processing: reBuy reCommerce GmbH, Potsdamer Str. 188, 10783 Berlin, Germany. E-Mail: support@rebuy.co.uk.
The terms used, such as "personal data" or "processing", refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR).
The personal data of users processed in the context of this online offer includes profile data (personal address (gender), name, first name, shipping and billing addresses, e-mail address, registration date, account updates, arrival and departure times, opt-in modalities for newsletter customers, registrations for various reBuy services, e.g. purchase alerts), contract data (order data, payment information, bank details, credit card data), usage data (IP address, user behaviour on the websites visited for our online offer, origin of the traffic, subID for payback programs, user behaviour when receiving newsletters).
"Users" are all persons who use the online offer, including customers. "Customers" are all persons who have a customer account at reBuy.
We process personal data of customers and users only in compliance with the relevant data protection regulations. This means that the data of customers and users are only processed if a legal permission exists. That is, especially if the data processing for the provision of our contractual services (e.g. processing of orders) as well as online services required or required by law, the consent of the user exists, as well as our legitimate interests (i.e. interest in the analysis, optimisation and economic operation and security of our online offer within the meaning of Art. 6 para. 1 lit. of the GDPR, in particular in terms of range measurement, creation of profiles for advertising and marketing purposes, as well as collection of access data and use of third-party services).
Please note that the legal basis for consent according to Art. 6 para. 1 lit. a. and Art. 7 GDPR, the legal basis for the processing for the performance of our services and the performance of contractual measures Art. 6 para. 1 lit. b. GDPR, the legal basis for processing in order to fulfil our legal obligations Art. 6 para. 1 lit. c. GDPR, and the legal basis for processing in order to safeguard our legitimate interests Art. 6 para. 1 lit. f. GDPR.
We take organisational, contractual and technical security measures in compliance with state of the art technology to ensure that the provisions of data protection laws are adhered to and in order to protect the data processed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons.
One of these security measures is the encrypted transfer of data between your browser and our server.
We will only pass users' data on to third parties if this is the case, for example. on the basis of Art. 6 para. 1 lit. b) GDPR is required for contract purposes or based on legitimate interests in accordance with Art. Art. 6 para. 1 lit. f. GDPR in relation to the economical and effective operation of our business operations.
In the event that we use contractors to provide our services, we will take appropriate legal precautions and appropriate technical and organisational measures to protect personal data in accordance with applicable laws.
We process profile data according to Art. 6 para. 1 lit f. GDPR and contract data for the purpose of fulfilling our contractual obligations and services pursuant to Art. 6 para. 1 lit b. GDPR.
Users can create a customer account which, in particular, allows them to view their orders. As part of the registration process, the necessary mandatory information will be communicated to the users. Customer accounts are not public and cannot be indexed by search engines. If users want to delete their data, please use our contact form at https://service.rebuy.co.uk/customer/portal/emails/new. Subsequently, select the topic "Delete account". Afterwards we will send you an e-mail with a link to confirm deletion of the account. The account is blocked immediately; deletion of the stored data takes place separately, after all open purchases and sales transactions are completed, legal retention periods according to Art. 6 para. 1 lit. c GDPR have expired and / or data for fraud prevention or tracking are no longer needed. It is the responsibility of the users to save their data prior to deletion. We are entitled to irretrievably delete all user data stored during the term of the contract.
The IP address and the time of the respective user action will be saved as part of the registration and re-registration process, as well as use of our online services. Storage is based on our legitimate economic interests, as well as protecting the users from misuse and other unauthorised use. This data will not be forwarded to third parties, unless it is necessary for the prosecution of our claims or there is a legal obligation in accordance with. Art. 6 para. 1 lit. c GDPR.
We process usage data (IP address, user behaviour on the visited websites of our online offer, origin of the traffic, subID with Payback programs, user behaviour when receiving newsletters) for advertising purposes in a user profile in order to inform the user e.g. display product recommendations based upon their previously used services.
When contacting us (via contact form, e-mail or social network message), the information provided by the user is processed according to Art. 6 para. 1 lit. b) GDPR.
User information can be stored in our Customer Relationship Management System ("CRM System") or similar enquiry organisation system.
We use the "Desk" CRM system from Salesforce.com EMEA Limited Company no. 05094083, registered in England, Floor 26 Salesforce Tower, 110 Bishopsgate EC2N 4AY London, UK in relation to our legitimate interests (efficient and fast processing of user requests). For this purpose, we have entered into an agreement with Salesforce that is based upon the so-called EU standard contractual clauses, in which Salesforce commits itself to processing user data only in accordance with our instructions and compliance with the EU data protection standard. Salesforce has also joined the EU-US Privacy Shield Agreement, providing an additional guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt0000000KzX1AAK&status=Active).
We collect and process personal data on the basis of Article 6 lit. a GDPR and the associated consent of the participant when holding prize games. The e-mail address and the name provided by the participant will be stored and processed for the purpose of evaluating the competition and to contact the winners.
The data will be deleted once the prize game is concluded, unless you have subscribed to our newsletter.
Based on our legitimate interests as intended by Art. 6 para. 1 lit. f. GDPR, we log every access to the server on which this service is located (so-called server log files). The access data includes the name of the retrieved web page, file, date and time of retrieval, amount of data transferred, message about successful retrieval, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.
Logfile information is retained for security purposes (for example, to investigate abusive or fraudulent activities) as well as for evidential purposes and will not be deleted until final clarification of a possible incident.
On the basis of our legitimate interests in the profitable and technically secure operation of our product within the meaning of Art. 6 (1) lit. f we utilise the services of Distil Networkts Incorporated/ 4502 N Fairfax Drive, Suite 200, Arlington, VA 22203 USA. To ensure the integrity of our product in general and to detect Bots in particular, all traffic to our website is run through and analysed Distil Networks tools before it is forwarded to us.
Distil Networks is certified under the Privacy Shield Agreement, which provides a guarantee of compliance with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt00000008U6cAAE&status=Active).
We use "session cookies" or "tracking cookies". Session cookies are only stored for the duration of the current visit on our online presence (for example, to enable the storage of your login status or the shopping cart function and thus the use of our online offer). In a session cookie, a randomly generated unique identification number is stored, a so-called session ID. In addition, a cookie contains information about its origin and the retention period. These cookies cannot save any other data. Session cookies will be deleted once you have finished using our online offer and you have logged out or closed the browser. Tracking cookies remain on your computer to simplify shopping, personalisation and registration services on your next visit. For example, cookies may record what you have chosen to buy while you continue shopping. Tracking cookies can be manually removed by the user.
If users do not want cookies stored on their computer, they will be asked to disable the option in their browser's system settings. Saved cookies can be deleted using the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.
On the basis of our legitimate interests (i.e. interest in the personalisation of your shopping experience on our website) within the meaning of Art. 6 (1) lit. f GDPR we utilise the services of Prudsys AG, Zwickauer Strasse 16, 09112 Chemnitz, Germany. To offer you personalised product suggestions, information on your previous shopping behaviour on our website, i.e. previously purchased or saved products, are disclosed to Prudsys. You are not personally identifiable with this information; all information is exclusively stored anonymised.
Google is certified under the Privacy Shield Agreement, which provides a guarantee of compliance with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
Google will use this information on our behalf to evaluate how our online offer is utilised by users, to compile reports on the activities within this online offer and to provide us with further services related to the use of this online offer and the internet usage. In this case, pseudonymous usage profiles of the users can be created from the processed data.
We use Google Analytics to display advertisements displayed within Google and its affiliate advertising services only for users who have shown an interest in our online offering or who have certain characteristics (e.g. interests in specific topics or products visited by them, web pages) that we submit to Google (so-called "remarketing" or "Google Analytics audiences"). By utilising Remarketing Audiences, we also want to make sure that our ads are in line with the potential interest of users and are not annoying.
For more information about Google's use of data, hiring and opt-out options, please visit Google's websites: https://policies.google.com/technologies/partner-sites?hl=en ("Use of data by Google during use of our partner's apps or websites"), http://www.google.com/policies/technologies/ads ("Data usage for advertising purposes"), http://www.google.co.uk/settings/ads ("Managing information used by Google, to show you advertising").
To prevent the collection of your data via Google Analytics on our website, please click the following link: Google Analytics Opt-Out. Note: Clicking the link will save an opt-out cookie on your device. If you delete the cookies in this browser, you will again be required to click the link. Furthermore, the opt-out only applies within the browser you use and only within our web domain on which the link was clicked.
On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 (1) lit. GDPR) the we make use of Marketing and Remarketing Services ("Google Marketing Services") of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, ("Google").
Google Marketing Services allows us to better target advertisements for and on our website so that we only present to users ads that potentially match their interests. For example, if a user is shown ads for products that they've indicated an interest in on other websites, this is referred to as remarketing. For these purposes, when Google and our other websites accessing Google Marketing Services are directly accessed by Google, a code will be executed by Google and so-called (re) marketing tag (invisible graphics or code, also called "Web Beacons ") will be incorporated into the website. With their help, the user is provided with an individual cookie, i.e. a small file is saved (instead of cookies, similar technologies can also be used). Cookies can be set by different domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com or googleadservices.com. In this file is noted which web pages the user visited, for what content he is interested and what offers he has clicked, as well as technical information about the browser and operating system, referring web pages, visit time and other information on the use of the online offer. The IP address of the user is also recorded, whereby in the context of Google Analytics, we ensure that the IP address is shortened within member states of the European Union or other parties to the Agreement on the European Economic Area, and only in exceptional cases is the date sent to a Google server in the US and shortened there. The IP address will not be merged with the user's data within other offers from Google. The above information may also be linked by Google with such information from other sources. If the user then visits other websites, the ads displayed can be tailored according to their interests.
The data from users are pseudonyms processed in the context of Google marketing services. This means Google does not store and process, for example, the name and e-mail address of the user, but rather processes the relevant cookie-related data within pseudonymous user profiles. This means that from the perspective of Google, ads are not managed and displayed to a specifically identified person, but rather to the owner of the cookie, regardless of who that person is. This does not apply if a user has explicitly allowed Google to process the data without pseudonymisation. The information collected about users through Google Marketing Services is transmitted to Google and stored on Google's servers in the United States.
Among the Google marketing services we use is, among other things, the online advertising program "Google AdWords". In the case of Google AdWords, each advertiser receives a different "conversion cookie". Cookies cannot be tracked through AdWords advertisers' websites. The information collected through the cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. AdWords customers see the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that could personally identify users.
We may also use the service "Google Optimizer". Google Optimizer allows us to understand how various changes to a website (such as changes to the input fields, design, etc.) can take place by way of so-called "A/B testing". Cookies are stored on users' devices for these purposes. Only pseudonymous user data is processed.
If you wish to opt-out of interest-based advertising through Google Marketing Services, you can take advantage of Google's settings and available opt-out options: http://www.google.com/ads/preferences.
On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 (1) lit. GDPR) we also make use of other remarketing services. They work as described in point 9.
Another program with the same functionality is neXeps. To learn more about neXeps' data usage, please visit https://www.nexeps.com/Datenschutzbestimmungen1.pdf. If you would like to opt out of interest-based advertising by neXeps, you can use the opt-out option provided by neXeps: https://config.nexeps.com/consent/453.
We also use RTB House services in the same way. To learn more about RTB House's data usage, please visit https://www.rtbhouse.com/privacy/. If you wish to opt out of RTB House's interest-based advertising, you can take advantage of neXep's opt-out opportunity: https://www.rtbhouse.com/optout-page/.
On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 (1) lit. GDPR) we make use of social plugins ("plugins") of the social network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland ("Facebook"). The plugins can represent interaction elements or content (e.g. videos, graphics or text contributions) and can be recognised by one of the Facebook logos (white "f" on blue tile, the term "Like", or a "thumbs up" sign ) or are marked with the addition "Facebook Social Plugin". The list and appearance of the Facebook social plugins can be viewed here: https://developers.facebook.com/docs/plugins/.
Facebook is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European data protection law: (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
If a user invokes a feature of this online offering that includes such a plugin, their device establishes a direct connection to Facebook servers. The content of the plugin is transmitted by Facebook directly to the device of the user and incorporated by him into the online offer. In doing so, user profiles can be created from the processed data. Therefore, we have no influence on the amount of data that Facebook collects with the help of this plugin and thus inform users according to our knowledge.
By integrating the plugins, Facebook receives the information that a user has accessed the corresponding page of the online offer. If the user is logged in to Facebook, Facebook can assign the visit to his Facebook account. If users interact with the plugins, for example, by clicking the Like button or leaving a comment, the information is transmitted from your device directly to Facebook and stored there. If a user is not a member of Facebook, there is still the possibility that Facebook will find out and save their IP address. According to Facebook, only anonymous IP addresses are stored in Germany.
If a user is a Facebook member and does not want Facebook to collect data about him via this online offer and link it to his member data stored on Facebook, he must log out of Facebook and delete his cookies before using our online offer. Further settings and the option to object to the use of data for promotional purposes are detailed within the Facebook profile settings: https://www.facebook.com/settings?tab=ads or via the US website http://www.aboutads.info/choices/ or the EU website http://www.youronlinechoices.com/. The settings are platform independent, i.e. they are adopted for all devices, such as desktop computers or mobile devices.
Within our online offer and due to our legitimate interests in analysis, optimisation and economic operation of our online offer, we use the so-called "Facebook Pixel" provided by the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025 , USA, or, if you are located in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland ("Facebook").
With the help of Facebook Pixel, it is possible for Facebook to determine which visitors to our online offer belong to a target group for the display of advertisements (so-called "Facebook ads"). Accordingly, we use the Facebook Pixel to display the Facebook Ads we have been sent only to those Facebook users who have shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined by web pages visited by them), which we transmit to Facebook (so-called "Custom Audiences"). With the help of the Facebook Pixel, we also want to make sure that our Facebook ads are in line with the potential interest of users and are not annoying. With the help of the Facebook Pixel we can also understand the effectiveness of the Facebook ads for statistical and market research purposes, in which we see whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").
Facebook Pixel is integrated when accessing our website directly through Facebook and can store a so called cookie on your device, i.e. save a small file. If you subsequently log in to Facebook or visit Facebook in the logged-in state, your visit to our online offer will be noted in your profile. The data collected about you are anonymous to us, in other words, we are unable to draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and can be used by Facebook as well as for its own market research and advertising purposes. If we should send data to Facebook for comparison purposes, they will be encrypted locally in the browser and then sent to Facebook via a secure https connection. This is done solely for the purpose of establishing a comparison with the equally encrypted Facebook data.
The processing of the data by Facebook is part of Facebook's data usage policy. Accordingly, general notes on the presentation of Facebook Ads can be found in Facebook's data usage policy: https://www.facebook.com/policy.php. Special information and details about Facebook Pixel and how it works can be found in the Help section of Facebook: https://www.facebook.com/business/help/651294705016616.
You may object to Facebook Pixel capturing and using your data to display Facebook Ads. To set which types of ads you see within Facebook, you can go to the page set up by Facebook and follow the instructions on usage-based advertising settings: https://www.facebook.com/settings?tab=ads. The settings are platform independent, i.e. they are adopted for all devices, such as desktop computers or mobile devices.
To prevent the collection of your data by means of the Facebook Pixel on our website, please click the following link: Facebook opt-out. Note: If you click the link, an "opt-out" cookie will be saved on your device. If you delete the cookies in the browser, then you will have to click the link again. Furthermore, the opt-out only applies within the browser you used and only within our webdomain on which the link was clicked.
On the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 (1) lit. GDPR) we make use of the services of the company Roq.ad GmbH to understand cross-device use of our offer.
To learn more about Roq.ad's data usage, please visit https://www.roq.ad/en/privacy#privacy. If you would like to opt out of cross-device analysis by roq.ad, you can use the opt-out option provided by roq.ad: https://www.roq.ad/privacy#optout.
The following information informs you about the contents of our newsletter as well as registration, distribution and statistical evaluation procedures, as well as your right of objection. By subscribing to our newsletter, you agree to the receipt and the procedures described.
Content of the newsletter: We send newsletters, e-mails and other electronic notifications with advertising information (hereinafter "newsletter") only with the consent of the recipient or legal permission. Insofar as the contents of a newsletter are concretely described, they are authoritative for the consent of the users. Incidentally, our newsletters contain information about our promotions, vouchers, product recommendations, evaluation requests for your purchases, sales experience, reminders about products in your shopping cart or notepad, reminders about products in the shipping basket, and news from reBuy.
Double opt-in and logging: Registration for our newsletter takes place in a so-called double-opt-in procedure, provided that you register for a newsletter via our German or Dutch websites. This means that after registering, you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that nobody can register with third-party e-mail addresses. After confirmation, we will save your e-mail address for the purpose of sending you the newsletter. The legal basis for this is Art. 6 para. 1, page 1, lit. a GDPR. Registration for the newsletter will be logged in order to prove the registration process according to the legal requirements. This includes the storage of the login and confirmation time, as well as the IP address. Likewise, changes to your data stored with the shipping service provider will be logged.
Statistical Survey and Analysis - The newsletters contain a so-called web-beacon, i.e. a pixel-sized file that is retrieved from the distribution service provider's server when the newsletter is opened. This call will initially collect technical information, such as information about the browser and your system, as well as your IP address and time of retrieval. This information is used to improve the technical performance of services based on specifications or audience and their reading habits, based on location (which can be determined using the IP address) or access times. Statistical surveys also include determining if the newsletters have been opened, when they were opened and which links were clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our endeavour nor that of the distribution service provider to observe individual users. Evaluation serves only to recognise the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
The use of the distribution service provider, the implementation of statistical surveys and analyses as well as logging of the registration process are based on our legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR. We are interested in providing a user-friendly and secure newsletter system that serves both our business interests and the expectations of our users.
Termination/revocation - You may terminate the subscription to our newsletter at any time, i.e. revoke your consent. At the same time, your consent for delivery by the distribution service provider and statistical analyses expire. A separate revocation of delivery by the distribution service provider or the statistical evaluation is unfortunately not possible. A link to unsubscribe from the newsletter can be found at the end of each newsletter.
Within our online offer and within the framework of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 (1) lit. GDPR), we make use of third-party content or services in order to provide their content and services, e.g. include videos or fonts (collectively referred to as "content"). This always presupposes that the third-party providers of this content receive the IP address of users, since they could not send such content to their browser without the IP address. The IP address is therefore required for the presentation of this content. We endeavour to use only content whose respective providers use the IP address solely for the delivery of the content. Third parties may also use so-called pixel tags (invisible graphics, also referred to as "web beacons") for statistical or marketing purposes. These "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may include, but is not limited to, technical information about the browser and operating system, referring web sites, visit time, and other information regarding the use of our online offer.
Should our customers make use of third-party payment services (e.g. PayPal, Sofortüberweisung or credit card), the terms and conditions and the privacy information of the respective third party providers, which are available within the respective websites or mobile applications apply. For the processing payments we use the services of Adyen B.V., Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, The Netherlands.
In addition, users shall have the right to correct inaccurate data, limit the processing and deletion of their personal data, where applicable, assert their rights to data portability and, in the event of unlawful processing, file a complaint with the appropriate regulatory authority.
Likewise, users can revoke consent, generally with effect for the future.
The data stored is deleted as soon as it is no longer necessary for its purpose and the deletion does not conflict with any statutory storage requirements. Unless the users' data is deleted because it is required for other, legally permitted purposes, its processing will be restricted. This means the data is locked and not processed for other purposes. This applies, for example, for data of users which must be kept for commercial or tax reasons.
Users may object to the processing of their personal data in accordance with legal requirements at any time. The objection may, in particular, be made against data processing for direct marketing purposes.

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