Source: https://www.cialdeitalia.it/info_pages.php?pages_id=5&osCsid=2cf25eacbe3900eee0e44ed97baff7e8
Timestamp: 2019-04-19 20:52:28+00:00

Document:
CialdeItalia di A. Zambernardi & C. S.n.c.
Le purchase operations will be governed by the provisions referred to in D. lgs. n. 185 of the 22.5.1999, while the protection of confidentiality (privacy) will be submitted the discipline of D. lgs. 196/03.
The present general conditions will be able to be updated or modified by Antonio Zambernardi at any time, without notice, and will be valid from the date of publication in the website CialdeItalia.it.
The consumer agrees and forces, every time a modification is of these general conditions, it behind vision and when it deems appropriate to provide for their printing and storage.
and a consumer customer, in the context of a system of sale in organized distance from a supplier, ie the legal transaction transaction concerning goods furniture, which for this contract employs exclusively the technology of communication at a distance called Internet. To consumer is the person physics who buys goods and services for purposes not directly related to their professional activity eventually carried out.
The conditions foreseen in the premise are an integral part and essential part of this contract.
All contracts will be concluded directly by accessing by the Customer (business and private) to the site Internet corresponding to the address CialdeItalia.it. At which point the Customer may conclude the contract for the purchase of the desired product carefully following the instructions and procedures laid down.
Le present general conditions of sale must be examined on-line by the customer, before the completion of the purchase procedure. The forwarding of the order confirmation therefore implies full knowledge of themselves and their full acceptance.
The customer, with the sending electronic confirmation of own purchase order, unconditionally accepts and obliged to observe, in its relations with CialdeItalia.it the conditions general and payment of described below, claiming to have taken vision and accepting all the indications provided by him within the meaning of the rules mentioned above, taking and also recognizing that sole proprietorship called Cialdeitalia not it is believed bound to different conditions if not preventively agreed in writing.
All prices of sale of the products displayed and indicated within the site Internet CialdeItalia.it, for which they constitute offer to the public pursuant to art. 1 336 d.c., are inclusive of I.V.A. and of all other taxes.
The total cost of the shipment until to the domicile of customer is charged to of the the client himself, unless otherwise specified. This cost will be, in any case made known to the customer before the confirmation of purchase.
The purchase contract is perfects through the exact compilation and the consensus the purchase manifested by the accession date on-line after you have registered.
The customer can pay the goods ordered using the payment methods indicated on-line at the time of purchase.
Purchases made with mode 'special: Book here.
In the cases set forth hereunder point 2.6.1 and with the mode 'described in point 2.6.2 the customer can use the mode' of purchase Reservation, ie the inclusion of any an order in order to book one or more 'products not available in that moment.
La mode 'of purchase booking and' applicable only and exclusively to orders containing one or more 'articles not available at time of order entry same. The articles do not available will be identified from a disc of red color.
The same will be reported into your page - SHOP -, before the beginning of the purchase procedure, from 3 asterisks.
1 - The customer, after registering and having inserted in their own Shopping Cart Purchases one or more 'articles like said up to point 2.6.1, must' initiate the normal procedure of order confirmation.
2 - Subsequently the Customer dovra 'complete the insertion up to receive the message that confirmation complete the operation and the payment. The articles ordered will be shipped within 7gg from the moment of payment, in case of delays the buyer will be promptly contacted and may decide to cancel the order and receive your refund of the amounts paid.
3 - Do not soon as the items ordered will be available, CialdeItalia.it will communicate 'the arrival of the products to the customer with the confirmation of which took place shipment.
Cialdeitalia, will provide to deliver to customers, at the address indicated by the customer, the products selected and ordered, with the modalities envisaged by preceding article, by couriers expressed or postal means.
The purchased goods will be delivered within the terms provided by art. 6 Decree. 185/1999. No responsibility can be attributed to Cialdeitalia snc for late or non delivery due to force majeure or unforeseeable circumstances, it delays the delivery with respect to the estimated time and not binding. The quick service order processing offered by Cialdeitalia snc is an advantage for the customer, but it is not binding on Cialdeitalia Inc which is committed to still ship the items ordered within 30 days from the confirmation order or payment.
The customer is held to verify, upon of the receipt, the conformity of the product delivered to him with the order made; only after such verification, and unless of course the right of withdrawal provided to the point n. 8, the customer must sign the documents of delivery. Should the goods are purchased with without "reserve of verification" written on the bubble which will be retained from the courier, our company is completely exonerated from all responsibility for any damage or tampering, you invites therefore customers to accept products ALWAYS with RESERVE of VERIFICATION, also in order to avoid any unpleasant discussions.
At the time of delivery of the goods, the customer must verify the integrity of packages and correspondence quantitative and qualitative as indicated in the accompanying document. In case of discrepancy, the same should be reported on the same document accompanying and confirmed, within seven days via fax, PEC or registered letter ar, to Cialdeitalia. Pur in the presence of packaging intact, the goods must be verified within seven days of receipt. Any anomalies hidden, should be reported in writing to by fax or registered ar. Each alert over these terms, will will not be taken into account. For each statement, the customer assumes the responsibility full of the statements.
La delivery to domicile, unless otherwise written agreement between the parties, will take on the ground floor, of all the days, excluding Saturdays, Sundays and holidays.
The customer is required to make available in order to avoid any additional charges for non-delivery by the courier, charges that otherwise focus on the customer. For shipments with pre-payment is not accepted in case the product will be charged to the customer shipping costs and return at our warehouse, which amounted to € 19.80 + € 15.00 which cost of storage.
IMPORTANT! For shipments with cash on delivery (delivery) if not paid the mark and is not withdrawn the goods the customer will immediately be sued and sued, and the practice of cost recovery / damage will be entrusted to a debt collection agency.
3.7 For orders placed by dealers, conditions reserved for them, without prejudice to the provisions of the preceding Article 3.6, the costs of reimbursement of expenses will go up by the cost of shipping back in order.
3.8 The shipments with priority mail are at purchaser's risk who agrees to avail of a service Shipping cheap, but not traceable and for this CialdeItalia is not responsible in case of thefts of shipments. To all the products for where you can choose the shipment with priority mail is always available with a secure service traced with recommends or express courier. The customer from the moment who chooses the priority mail is aware of the risk and for this you do not accept claims for shipments never delivered.
Cialdeitalia, he is not responsible for damage caused by the carrier to the products purchased. Is offered an optional insurance service to the customer who can choose whether or not insure the goods during the purchase, it is possible that choice, the responsibility for uninsured shipments is fully borne by the buyer.
The customer can only purchase products currently present in the electronic catalog of CialdeItalia.it. Should the request made through an order on-line should exceed the quantity available for a given article, CialdeItalia.it accept the purchase limited to what is actually available of his virtual warehouse. It will be care d CialdeItalia.it make known to the customer (via phone or e-mail) if the products ordered will be or not available in the future.
Cialdeitalia, do not assumes no responsibility for disservices caused by delays in the phases of delivery of the goods not dipendendi by delays in the shipment (packing time up to 72 working hours from the order with exception where signposted), or other events attributable to causes of force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that could prevent, in whole or in partly, to give execution in the times agreed to the contract. The delivery will be in any case completed in-term maximum foreseen by previous point 3.2. For this are not ammissimibili requests for compensation for no reason. E 'Permissible the application for redemption exclusively amounts paid as a result of damage total of the goods, that shall be reported in a clear and wrote to the courier upon delivery on the delivery note withheld by the carrier, and upon purchase of the insured shipping when ordering service, as laid down in point 3.9.
Cialdeitalia, do not be responsible towards to any party or of third parties in regarding damages, losses and costs incurred a result of failure execution of the contract for the reasons mentioned above, since the consumer entitled solely to reimbursement of the corresponded price.
Cialdeitalia, is not responsible for any fraudulent or illegal use that may be done by part of third parties, of cards of credit, checks and other means of payment, upon of the payment of the products purchased.
Cialdeitalia, in fact, in no time during the the purchase procedure is in able to know the number of buyer's credit card that, via a protected connection, is transmitted directly to the manager of banking service.
Cialdeitalia is not responsible for any damages of any kind arising from the use of compatible and / or original capsules sold, neither for manufacturing defects nor for improper use. Only in the obvious presence of a manufacturing defect that must be known promptly and with accurate documentation, the customer will be entitled to a refund of the amount paid for the defective product only, even if it is contained in larger packages, excluding shipping costs and other costs incurred by the customer at the time of purchase.
All our products are covered by warranty for any defect or inherent vice to the product itself, to be reported within 60 days from the discovery. Will be our care replace the product at our expense or refund to the consumer the amount paid, shipping costs included, in compliance with what provisions of Articles 1519 quater and sexies of the civil code.
The subjects producers of the goods marketed on a CialdeItalia.it they offer a guarantee the duration of which minimum depends on the type of product purchased. The guarantee begins on day of purchase of the good. Such a service is provided directly from the houses manufacturers of the assets. Please be reminded that Items purchased with VAT shall enjoy the maximum guarantee of the law equal to 12 months.
For detailed warranty conditions read the following article 8.1.
The consumer agrees and undertakes, once concluded the procedure of purchase on-line, to handle the press and to the conservation of these general conditions, which, moreover, will have already seen and accepted in how much passage in the registration procedure out of CialdeItalia . en, as well as of the specifications of product object of the purchase, and what in order to integrally satisfy the condition of which to art. 3 and 4 of D.lgs. n. 185/1999.
The present conditions overheads may be updated or changed at any time by Cialdeitalia, which provvederà to give communication via your own website. The consumer agrees and forces, every time a modification is of these general conditions, to provide for their printing and storage.
It is made strict prohibition the purchaser to enter false data, and / or invented, and / or of fantasy, in the procedure of registration process required to activate in its comparisons the iter for the execution of the present contract and the relative further communications; i data details and e-mail must be exclusively the their real personal data and not of third people, or of fantasy.
It is expressly forbidden to make double entries corresponding to a single person or enter data of third parties people. Cialdeitalia, reservoir to pursue legally any violation and abuse, in the interest and for the protection of all consumers.
Customer raises Cialdeitalia, from any liability arising from the issue of tax documents incorrect because of errors related to data supplied by the Customer, being the Client same only person responsible the correct insertion.
As required by Legislative Decree n. 206 of 06/09/2005, the customer Cialdeitalia consumer is granted the right to cancel the contract.
The right of withdrawal, making it possible for the consumer to return the product purchased and the reimbursement thereof, is provided only in respect of the natural persons who, in the conclusion of the contract, acted for purposes unrelated to business or professional eventually carried out. The right of withdrawal must be exercised within a period of 14 working days from receipt of goods. The right of withdrawal does not apply to audiovisual products and computer software sealed open by the consumer nor to the supply of goods made to specifications or clearly personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly, as perishable food items.
The right of withdrawal can only be exercised with regard to the product purchased in its entirety; it can be exercised only on the withdrawal of the product (ex .: accessories, software, attachments, etc. ...).
by registered letter with acknowledgment of receipt, the withdrawal form downloadable compiled in all its parts in which communicates the intention to withdraw from the contract. The withdrawal form, within the same period of 14 working days from receipt of goods, can be anticipated by fax to +39 0564/467066 or PEC to cialdeitaliasnc@pec.it. In this case, the cancellation must be confirmed by the customer within 48 hours, by sending the withdrawal form by registered letter with acknowledgment of receipt.
2. Within 14 days after sending the withdrawal form, the customer must return the products at Cialdeitalia snc - via zircone, 145-58100 Grosseto, indicating the package (even internally) the order number and the name and surname of the customer, including any order confirmations and receipts showing that the withdrawal period is not exceeded.
3. The customer must prepare the product, carefully packed in its original packaging (including internal protections) avoiding damage by adhesive labels, etc., complete with all the accessories and in origin content. If the product you get Cialdeitalia damaged during shipment reduction will be applied to the value based on the damage of the product itself, which could compromise the reselling.
4. The goods must be made exclusively by courier since this is typically food so it is necessary to minimize transit times. We recommend you insure the shipment against theft, loss or transport damage. If the product does not travel insured, in case of damage or loss during transportation, Cialdeitalia reserves the right to charge for any damages incurred.
5. The shipment by the customer shall be made exclusively by registered mail within 14 days of the customer's communication of withdrawal.
On receiving the goods, Cialdeitalia will verify its integrity and refund the customer the amount of the goods purchased.
The repayment of the total amount paid will take place with the same payment method used by the customer only in case of payment on delivery reimbursement is exclusively via bank transfer to the account specified by the Client in the withdrawal form. Cialdeitalia will send a refund within 14 days of receipt by the customer made the Cialdeitalia. (Remember that the refund varies according to the payment method used when ordering, orders paid by credit card or PayPal will be repaid through the payment reversal, others by bank transfer).
If the goods are damaged during transport, Cialdeitalia shall notify the Customer thereof (within five working days from receipt of product in their stores), to allow the customer to file a timely complaint against the courier chosen by him and get the refund of product value (if insured by the Customer). Please note that in the case of coffee cans or other products that are damaged, then with visible dents, tears, or otherwise, the reimbursement will be partial and in severe cases it is possible that the product is no longer marketable, and then the client will automatically lose entitled to a refund for the non respect of the forwarding conditions and integrity of the returned goods.
Cialdeitalia is liable to the consumer customer ( natural person who, in the conclusion of the contract, acted for purposes unrelated to the business or profession ) for any lack of conformity which exists at the time of delivery of the goods (Articles 128-135 of the Leg. n . 206 of 06/09/2005 ) .
The legal guarantee in favor of the consumer covers defects of conformity existing at the time of delivery of the goods , which appear within two years after delivery of the asset. The lack of conformity must be communicated, under penalty of forfeiture , within two months from the date on which the consumer has discovered the defect . The action against the seller shall expire in any case within a period of twenty-six months from delivery. The guarantee is not applicable , for example, in the case of negligence and carelessness in the use and maintenance of the product, connecting the product to the electrical system or any other kind of non-compliant.
In case of lack of conformity , the consumer has the right to restore , without charge, the conformity of the goods by repair or replacement , or at a suitable price reduction or termination of the contract , in accordance with the provisions of art. 130 of Legislative Decree no. 206/2005 .
by registered mail, or by fax to the number +39 0564/467066 or PEC to cialdeitaliasnc@pec.it .
2 . Upon receiving such notification , the Customer Service Cialdeitalia contact the Customer to communicate how to return.
3 . Customer must prepare the product carefully packed (preferably in its original packaging and in this case avoiding damage by adhesive labels, etc. ) and complete with all the original content.
Cialdeitalia will send a courier to pick the right product at no additional cost to the customer . After checking the product returned by the Customer , Cialdeitalia will replace or repair and will proceed to the shipment of the product, except as provided for by art. 130 of Legislative Decree no. 206/2005 .
Cialdeitalia trying to make all the above procedure in less time as possible trying to cause the least inconvenience to the customer .
To do this, Cialdeitalia the collaboration of leading transportation companies that provide care , efficiency and speed of shipments , shipments are insured against damage and theft in order to ensure the customer peace of mind.
Cialdeitalia informs its Customers that the average timing to perform the entire procedure ( signaling, product withdrawal , repair / replace the goods and restitution thereof) of about 25 days.
In case of failure to guarantee the procedure is the same as indicated in section 8.2.1 . . Cialdeitalia directly intervenes to repair or replace all equipment brand Cialdeitalia , Gimoka , Espresso Italian and PANAFE . For electronic equipment for other brands such as Bialetti , Saeco , Gaggia , WE.GA. , etc. .... Cialdeitalia of use of the service made ​​available by the various manufacturers , so the customer can bring your own device directly at the assitance center nearest you, simply by proof of purchase. Service is free for all faults not attributable to neglect, carelessness in the use and maintenance of the product , connecting the product to the electrical system or any other kind norma. Per not know the assitance center nearest you can consult the websites or contact the manufacturer .
If Cialdeitalia shipping errors will restore and / or replace the missing goods to the customer at his own expense if the value of the goods to be integrated is more than € 15,00. In all icasi in which the value of goods missing or replaced is less than € 15.00 cialdeitalia will issue the customer a refund equal to the value of the goods missing and / or incorrect.
Although not described or for more information, please refer to the text of the Code Of Consumption on the website of the Ministry of Economic Development from here.
Filling in the appropriate space, present on the website, the Customer authorizes Cialdeitalia, to using the own credit card, or other card issued in replacement thereof, and to debit your own bank account in favor of Cialdeitalia the total amount indicated as the cost with the purchase made on-line. The whole procedure is done via secure connection directly connected to the bank holder and manager of the payment service on-line, to which Cialdeitalia can not access.
If the consumer were to exercise the right of withdrawal, as well as articulated to the point 8 of these general conditions, the amount to be refunded will be credited by means of method previously agreed with the customer.
Cialdeitalia, has the faculty to resolve the stipulated contract giving simple communication to the customer indicating the motivation, in such case the customer will be entitled only to refund the amount already paid.
The obligations assumed by the customer in art. 7 (Obligations of buyer), and the guarantee of successful end of the payment that the customer makes with the media in art. 2, they have character essential, so that by express agreement, the failure by part of the Customer, of a just one of said bonds will determine the resolution of law of the contract former art.1456 cc, without necessity of judicial pronunciation, fact prejudice to the right for Cialdeitalia, to act in discretion to claim for of any further damage.
This is our privacy statement that explains who we are, the reasons and methods of processing personal data, its rights and references to contact us.
Be one of our customers or suppliers.
Both a person who intends to work with us for the marketing of our goods or services or who intends to communicate with us. In that case, we may have obtained your contact details directly from you (for example, through our website, forwarded by email or other source).
Your address, telephone number, e-mail address or other address that is deemed necessary due to the nature of our relationship.
Information concerning you and that provides us by communicating with us by telephone, by e-mail or through our website, social networks or otherwise.
Information that supplies us or that we obtain for the performance or supply of the good / service.
(Uniform Resource Identifier) ​​of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and the user's computer environment.
✔ The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message. Specific summary information will be progressively reported or displayed on the pages of the site prepared for particular services on request.
✔ Apart from that specified for navigation data, the user is free to provide personal data contained in the request forms to our Company or indicated in contacts with the Office to request the sending of informative material or other communications. . Failure to provide such data may make it impossible to obtain what has been requested.
Your data will be processed in paper form, computerized and for their protection regarding the paper archive, we have adopted appropriate protections in accordance with the law as well as for computer systems.
The provision of your personal data is necessary to provide products, information and services requested by you, failure to communicate your personal data will make it impossible for us to provide you with what you request.
our external and internal partners, employees, professionals, our partners for carrying out tasks in the ordinary course of business.
In the event that, in order to be authorized, it is necessary to obtain your consent to the processing in advance, we will obtain and base our consent on the treatment in question (see below how to withdraw your consent at any time).
Otherwise, we will process your personal data, for the fulfillment and the contractual purposes.
The data processed by us related to you are stored on local server at our office, while the treatments related to the web services of our site, are managed on external server resident in Italy.
The data stored on the local server are handled only by our employees, or by persons in charge, external consultants for occasional maintenance operations, while the data present on external server where our website is based, are processed by qualified internal and external personnel. , for normal maintenance and use of corporate marketing activities.
No data deriving from the web service is communicated or disseminated. The personal data provided by users who request dispatch of informative material are used only to perform the service or provision requested and are communicated to third parties only if this is necessary for that purpose.
All personal data processed by us are stored securely.
We process personal data only for the time necessary for the (i) end (s) for the (i) which (i) were originally collected, after which (i) which (i) will be deleted or archived, except in the measure in which their treatment continues to be necessary for us in order to comply with legal obligations to which we are subject or for any other lawful and legitimate purpose.
You can request access to your personal data (please see the next section on how to get access to your personal data).
You can request the correction of personal data being processed that have errors.
In some circumstances (normally when personal data has been supplied by you and it is no longer necessary for us to process it), you can request its cancellation, which will be carried out within a maximum period of 30 days.
Where we process personal data relating to you on the basis of the consent granted prior to processing, you may withdraw your consent at any time and, as a result of such revocation, we will terminate the processing in question.
You can object to the processing performed on the basis of our legitimate interests or to send you marketing communications. In this case, the right to object to the processing of data for direct marketing purposes through automated means of contact also extends to the processing of data by non-automated means, unless you wish to oppose the processing only in part.
In case of complaint about any processing of your personal data, we may contact us or file a formal complaint with the Guarantor for the protection of personal data.
By writing to the address indicated below.
Please note that further information may be required to confirm your identity before providing the desired information.
The Guarantor for the protection of personal data is the supervisory authority in Italy. The Guarantor may also provide further information on his rights and obligations in relation to his personal data, as well as manage any complaint he had regarding the processing of his personal data that we have made.
Any dispute regarding the application, execution, interpretation and violation of contracts of purchase stipulated on-line via the website CialdeItalia.it, it is subject to Italian jurisdiction; the present general conditions you reported, although not expressly provided herein, to the combined willing of D.lgs. n. 50 of 15.1.1992 and of the D.lgs. n. 185 of the 22.5.1999.
For any dispute between the parties in relating to this contract will be competent the Foro exclusive of Grosseto.
The present sales conditions may be modified by cialdeitalia snc at any time without notice.
This is an English translation of the General Conditions of Sale existing in Italian language, created for the sole purpose of helping the foreign customer, but for any dispute shall be valid to the original version in Italian language.

References: art. 1
 art. 6
 art. 3
 art. 130
 art. 130
 art. 7
 art. 2
 art.1456