Source: https://www.rickhindererknives.com/rick-hinderer-terms-conditions/
Timestamp: 2019-04-26 02:18:35+00:00

Document:
All RICK HINDERER KNIVES products are guaranteed against material defects and workmanship, and they carry a life time warranty. Our guarantee is void if the knife has been abused beyond normal wear and tear, or used beyond what are considered normal parameters for the tool. If you do have a problem with your knife, it will be left up to us whether to repair or replace damaged or defective items.
All RICK HINDERER KNIVES products carry a limited warranty for the serviceable lifetime of the product. We guarantee our knives, pens and tools against manufacturing defects in materials, construction and to perform as advertised when maintained and used properly. Our Warranty does not cover normal signs of wear, rust, damage or breakage due to improper use, improper modification, or lack of maintenance. We cannot cover lost fasteners or hardware under warranty, but we do sell those parts. Any product we determine to be defective will be repaired or replaced at our discretion. To receive warranty repair or replacement, the owner must send the product to us to be evaluated. No other warranties are implied or expressed other than what is specifically stated here.
User modifications to folding knives that are not covered under warranty: Modifying or altering the detent in the blade or lockside, the lockface itself, the blade tang, thumbstud, and lockbar cutout. If modifications like these are performed on your knife they can ruin the lock up and or action of your folding knife. These modifications could render the knife unsafe.
3rd Party Anodizing: We cannot warranty a knife that has been heat anodized with a torch. HOWEVER we will not void your warranty for using DC current to electro-anodize your titanium parts.
Using Aftermarket Fasteners and Parts: You are welcome to change your knife hardware without voiding your warranty. Example: Titanium clip screws are a common upgrade, installing a set would not void your warranty. The only case that would cause a warranty issue would be using improper hardware that would cause an issue with the knife that otherwise would not be there if you had the stock Hinderer parts installed.
Bevel Re-Grinds: If you have your bevels reground by someone else we will not void your warranty unless the grind has a direct impact on the problem with your knife. For instance if you had someone grind the tang to change the lock up and a problem with the lock occurred, there would be a cost associated to fix the problem caused by someone else.
If we determine that it is something other than a defect in workmanship or materials, we will inform you if the product can be repaired and your cost. If your knife has been abused or has seen hard use for a long period of time, it is possible that the useful life of the product has been exceeded.
We offer 3 types of Cosmetic Refurbs – Bead Blast, Sand Blast, and Tumbled, we no longer refurb satin blade finishes. Most complete refurbs run around $65.00 + shipping. Before you send a knife to us, please contact us prior for details. We do refurbs when time and opportunity present themselves so we can provide a quick turnaround. It is not an open door policy, because there are times when we won’t be able to get right to it and we don’t want it to sit here in the shop.
We do not do “custom” detent work, meaning we do not make detents lighter or stiffer, all folders are made to a certain spec, however it may not be absolutely perfect for “you”. An example would be for those of you that have trouble flipping your knife without using wrist, we do not stiffen detents. Or in the case of someone who finds the detent too stiff, we do not lighten them either.
We do not change or alter the lock bar engagement.
We do not have a stripped screw removal service. Big boy rules apply, you strip it, you remove it.
We do sell production XM-18’s directly to current / active military personnel and first responders and we offer a 10% discount. All other XM-18 sales go through our dealers. Hand ground custom knives are primarily available at knife shows throughout the year. We do not take orders for hand ground customs. Sorry to our northern neighbors, but we do not sell or ship knives to Canada.
Rick decided years ago to stop taking orders directly for XM folders, but left it open for military, law enforcement, fire, EMT/EMS personnel so they had quick access to tools they require in the field. Direct orders are prioritized based on if you have ordered from us in the past, and the frequency. If you are someone who has had the chance to have already purchased one directly from us, you will have to wait for us to work through the first timers. First time orders will get the priority, if there are knives left from the particular batch after those orders are processed we will address folks that have purchased previously. There is a limit to one knife per person per batch. We allow each individual to purchase 1-2 knives a year, and a maximum of 3 knives total under the program. Knives purchased direct from us through flash sales are taken into account as well.
We will ask that you verify your current employment with us prior to ordering. If you do not have an ID from one of the above fields, you are not qualified to order direct from us.
LEO/FIRE/EMT: We will request a copy of your ID, and/or a letter on Department Letterhead to verify employment. Active Military members: you can simply write us from your .mil address. If you do not have a .mil email you may also provide a Statement of Service from your local personnel office in the form of a signed letter confirming military status, or a written statement from your chain of command.
Depending on in-stock availability, when ordering a folder you will have a choice between a flipper or non-flipper and your choice of a Spanto or Slicer Blade Style. Also you will have your choice of G10 handle scale color. All direct order knives ship with our standard tumbled finish, there are no options for custom finishes.
We do sell the following knife hardware – handle screws, clip screws, pivot screws, pivot washers, and filler tabs.
We DO NOT sell: Folding knife blades, locksides, liners, pivots, stop pins, thumbstuds, standard titanium pocket clips or handle nuts. If your knife requires one of these parts contact us for service.
Minimal care is all that is required to insure the maximum potential from your knife. Cleaning your knife periodically along with lubrication with a light oil is all that is needed, especially after exposure to salt water or an acidic environment.
We use premium stainless cutlery steels in all of our knives. Stainless steel provides outstanding edge retention and corrosion resistance, but can rust if not cared for. It is possible for rust to form when your knife is used in or around salt water, exposed to moisture, or simply neglected. If exposed to salt water, thoroughly rinse the knife with fresh water, and then dry completely and apply a light coat of oil to all steel parts.
It is a good idea to regularly inspect the interior of the knife for dirt and grime. Clean inside the handle with a Q-Tip and water with a small amount of detergent or mild soap. Rinse everything thoroughly, dry the knife inside and out and oil all of the steel components. A couple drops of lubricant around the pivot will slick up the action nicely.
A sharp knife is a happy knife, and sharp knives makes cutting safer and easier. You should maintain your knifes edge regularly, the more it is used and the duller the edge becomes the more difficult it is to sharpen. We do not promote one particular method or sharpening system, but there are numerous available.
We do offer sharpening as a service, the cost is $15 and that includes return shipping in the USA, please drop us a line for the details.
RICK HINDERER KNIVES designs are increasingly being copied by unscrupulous foreign manufacturers and we feel we have a major role in protecting our customers from knockoffs.
Counterfeit products strangle innovation, create unfair competition, they do economic harm to businesses, and of course they mislead consumers into purchasing poorly made, cheaply priced fakes. These substandard built products, especially knives can be a safety hazard. We will use all legal means to hold those accountable who manufacture, distribute and /or sell counterfeit RICK HINDERER KNIVES products.
At RICK HINDERER KNIVES we won’t sell, trade, or share your personal information with anybody; it’s as simple as that. If you are interested in reading about the specifics of our policy, they are explained below.
At RICK HINDERER KNIVES we pride ourselves on satisfying you in every way we can. That is why close attention is paid to the way we handle your personal information. When you provide us your name, e-mail, phone number, address, credit card number, or bank account number, you can be assured it will not be shared with anyone that doesn’t need it to process your order. We do reserve the right to permit official use of your information in the result of a subpoena or a legitimate legal issue.
Your e-mail address is used to correspond with you regarding the following things: 1. Answers to questions from our sales, customer, and technical support staff. 2. Promotional/marketing messages from us.
We do not share your information with anyone outside RICK HINDERER KNIVES unless it is a request that is in the interest of the law or certified government agencies (e.g. subpoena or legal reasons). We share your information internally at RICK HINDERER KNIVES for the sole purpose of processing your order.
If you receive a damaged or incorrect item please contact us within 5 days of receipt for cost free and headache free resolution. We will offer to repair or replace the item at no cost to you if we are contacted within the allotted time.
We do not refund shipping charges on multiple orders placed through our website on the same day, or different days. We ask that before you submit your order to be sure that you have all of the items you would like to purchase in your cart to prevent you from incurring multiple shipment charges.
RICK HINDERER KNIVES wants you to be 100% satisfied with your purchase. If you’re not satisfied for any reason, you may return the unused product within 30 days of delivery for a full refund minus shipping costs.. and no hassle! Products must be in new condition with all packaging, labels, and tags intact.
and quantity you would like to return, and why.
2. All returns MUST be accompanied by an RA # or they will not be accepted.
3. Include a copy of your original invoice. We do not offer exchanges.
automatically apply a credit to your original method of payment.
We ship USPS Priority Mail for all packages. We do our best to ship all orders received by 1 PM (EST) the same day, if not we will ship the following day. Please allow 2-4 days for your package to arrive.
Some of the items on this website are subject to the International Traffic in Arms Regulations (ITAR), and export is strictly prohibited without authorization or a license issued by the U.S. Department of State’s Directorate of Defense Trade Controls. By proceeding with a transaction to purchase any ITAR restricted item(s), the Customer certifies that (i) the purchase does not require RICK HINDERER KNIVES, LLC. to export such items; (ii) the Customer does not intend to export such items after receipt from RICK HINDERER KNIVES, LLC. without the appropriate U.S. Government export authorization; (iii) the Customer does not intend to export, transfer, sell, or furnish the item to any foreign person, whether abroad or in the U.S., including any Foreign Embassy in the U.S., without the appropriate U.S. Government export authorization; (iv) the Customer understands that a foreign person under the ITAR § 120.16 means “any natural person who is not a lawful permanent resident as defined by 8 U.S.C. § 1101(a)(20) or who is not a protected individual as defined by 8 U.S.C. § 1324b(a)(3),” and can mean “any foreign corporation, business association, trust, society, or any other entity or group that is not incorporated or organized to do business in the U.S., as well as international organizations, foreign governments, and any agency or subdivisions of government (e.g. diplomatic missions)” (See ITAR § 120.16); (v) the Customer is a U.S. Person as defined by ITAR § 120.15, meaning the Customer is a lawful permanent resident of the U.S., as defined by 8 U.S.C. § 1101(a)(20), or is a protected individual as defined by 8 U.S.C. § 1324b(a)(3), or is a “corporation, business association, partnership, society, trust, or any other entity, organization or group that is incorporated to do business in the U.S., or is a governmental (federal, state, or local) entity” (See ITAR § 120.15).
We place a 48-72 hour hold on all international transactions completed on our website before shipping. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from rickhindererknives.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. We ship USPS Priority Mail International, the charges will based on the weight and destination. The purchaser is responsible for any and all additional fees, duties, taxes, associated with orders shipped outside of the USA. Additional charges for customs clearance are the recipient’s responsibility. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. When customs clearance procedures are required, it may create delays beyond the original delivery estimates. We will not process a refund or replacement on any international shipment that does not reach its destination whether lost, seized or damaged.
Please do not ask us to undervalue products on customs invoices, we will not do it.

References: § 120
 § 1101
 § 1324
 § 120
 § 120
 § 1101
 § 1324
 § 120