Source: https://flyhacks.co.uk/terms_and_regulations
Timestamp: 2019-04-24 09:14:14+00:00

Document:
„Request„ – request for Insurance Contract filled out by User in Service with details needed to enter into Insurance Contract (or so submitted through the hotline).
use the following functionalities: price alert, flight connection information.
in respect of agreements between Users and LCC Carriers - as an entity providing User’s declaration of intent to LCC Carrier.
Flyhacks shall participate in purchasing airline ticket by User according to § 14 - § 17 of these Terms and Conditions, but in none of the cases described in sub-clause 1 of this section Flyhacks shall act as a party to an air carriage contract. In the cases described in sub-clause 1.b, Flyhacks shall not be treated as a representative of any parties to air carriage contract, but it shall enable to User to provide his/her declaration of intent to LCC Carrier and to purchase an airline ticket.
As regards entering into Insurance Contract, Flyhacks shall act as an intermediary, according to Article 3 Para. 2 of the Insurance Intermediation Act of 22 May 2003.
LCC Carriers shall not be subject of the IATA transportation rules. Air transport provided by the LCC Carriers is based on rules of such entities and provided to User before concluding an air carriage contract. Flyhacks encourages User to read those rules. Once those rules are accepted in the ticket purchase process, they shall be binding upon User.
the contracts described in sub-clause 1 of this section are performed according to the rules provided for by individual Carriers. Flyhacks encourages User to read those rules. Once those rules are accepted in the ticket purchase process, they shall be binding upon User.
No special technical requirements have to be fulfilled by User’s computer or any other device to use Service. Internet connection, e-mail address, standard operation system and standard internet browser updated version are sufficient.
Cookies have to be enabled in the browser for the needs of proper use of Service. Cookies are for maintenance of User’s session. It is possible to delete them afterwards through respective options available in the browser or through other software. Detailed information about cookies can be found in the Cookies Policy - Appendix 1 to the Terms and Conditions.
Service operates in the Latin alphabet and it does not accept special characters appearing in individual languages.
It is forbidden to take any actions which may interfere with Service software.
It is forbidden to add to Service any illegal content, i.e. breaching the binding provisions of law, rules of social life or personal rights of third parties.
all payments made by User shall be in the currency selected by User.
Moreover, Flyhacks points out that Euro shall be the main currency in Service. As a consequence, where User selects another currency as his/her default one, Service shall convert the value of coupons and discounts from Euro into that currency.
Flyhacks enables User to create an Account, which gives him/her access to respective functionalities in Service. Flyhacks shall bear costs of Service operation and maintenance. Creating the Account and use of respective functionalities connected with it shall be free of charge for User, however, after obtaining access to free of charge functionalities, User shall have to tolerate e-mail information regarding Service operations as described in § 23 of Terms and Conditions. When User does not want to receive such information any more, he/she shall be entitled to terminate the Account creation agreement any time, according to § 10.2 of Terms and Conditions. At the same time, Flyhacks points out that information described in § 23 of Terms and Conditions as well as Newsletter service provided for in § 20 of Terms and Conditions shall be independent from each other and shall be different each other, especially regarding the frequency of e-mail communication. This provision shall not exclude that Flyhacks may introduce payments for use of some of the functionalities.
User can create an Account through registration in two ways: either without airline ticket purchase or together with airline ticket purchase.
If User wants to conclude with Flyhacks an Account creation agreement without airline ticket purchase, he/she should fill in the form available on each page of Service after clicking a respective button on the toolbar.
Next, User should fill in the form mentioned above providing requested details and click a respective button. It is forbidden to add any unlawful content to the form. The form is considered as offer of Flyhacks to User in respect of entering into the Account creation agreement.
Before submitting the form, it shall be necessary to accept Terms and Conditions.
By clicking the button, as mentioned in provisions of sub-clause 4 above, the registration form is submitted to Flyhacks and it is considered as acceptance by User of Flyhacks offer to conclude the Account creation agreement. At that moment, the Account creation agreement between User and Flyhacks shall be concluded.
The Account creation agreement may be also concluded together with the airline ticket purchase. At the moment when the button finalizing the Account creation is clicked, the Account creation agreement shall be concluded. After clicking the respective button, User has an opportunity to set his/her Account password through a respective function.
An Account can be created also via Social Network. To this end, a person who wishes to create an Account should select the Social Network through which he/she wants to use Service. At the moment of clicking the button confirming singing in the Social Network, the Account creation agreement shall be concluded.
At the moment when the Account creation agreement is concluded, Flyhacks shall give User access to Service and the functionalities offered by Flyhacks through Service.
Flyhacks recommends User to store all his/her details used to sign in Service in the way which prevents unauthorized persons from having access to them.
The Account creation agreement shall be concluded for the indefinite period.
User can terminate the Account creation agreement any time with immediate effect by a respective Account function, sending notice of termination at the Flyhacks address as mentioned in § 1.2 of Terms and Conditions, by e-mail to airsupport@flyhacks.com or in any other form.
Flyhacks decides to terminate Service operations because of: amendments to law, judicial or administrative decisions which would unable further Service operations, or because of economic non-viability of Service. The Notice of termination should be sent via electronic mail to User e-mail address provided in Service.
Flyhacks can terminate the Account creation agreement with immediate effect, if: User breached § 5, or § 7.4 sentence 2 of Terms and Conditions. The notice of termination shall be sent via electronic mail at User’s e-mail address provided in Service.
User, once signed in his/her Account, can use the functionalities available in Service and edit his/her details.
User can use the flights search engine within Service. In order to do so, User should provide the desired flight direction and preferred dates.
Flyhacks can prepare the so called hub-flight (marked in Service as „hacked„) within flights between various airports, displaying to User the existing options of reaching an airport concerned with use of one or more flights operated by various Carriers.
User, after signing in the Account or without signing in can purchase airline tickets at Carriers, according to the parameters he/she has specified.
Payment by credit card shall be the only available payment method.
User should select the place of departure and arrival, as well as the dates of flights. Next, User should select from among available connections, including hub-flights, the best connection by clicking a respective button at the selected connection.
Next, User should provide details needed for booking, including but not limited to Passenger’s name and surname, e-mail address, phone number, baggage details, and, where the invoice option has been selected, the details required for invoicing.
The details displayed at this stage, together with price, baggage details, route and flight dates, shall be an invitation to User by Carrier, and in case of hub-flights – by Carriers, to submit the offer to conclude air carriage contract or contracts. By clicking a respective button, User submits to Carrier, and in case of hub-flights - to Carriers, an offer to conclude air carriage contract. Simultaneously, User submits to Flyhacks an offer to conclude a separate agreement for service that lets User purchase ticket or tickets selected by User through Service.
Next, the verification of authenticity of the provided credit card data is performed, checking if the card used for the payment has not been blocked and the financial means on the card-linked bank account are sufficient.
In case of negative verification mentioned in sub-clause 4 of this section, Flyhacks shall contact User and shall have the right to require additional verification of User’s identity by sending to Flyhacks the scan of his/her ID, in particular ID card or passport. Flyhacks shall also have the right to ask User to pay with another card or another means of payment.
User shall be informed, if the verification according to the procedure described in sub-clause 4 or 5 of this section is positive.
Next, the verification of availability of the seat on the route and for the price selected by User shall be performed. The verification is connected with the fact that due to the process of real time ticket sale by Carriers based on various sale channels, free seats on the route or for a price displayed to User can be no longer available between the submission of offer by User and reaching that offer to Carrier. The reason for it could be the so called queuing of ticket purchase in the systems of individual Carriers, which is out of Flyhacks’s control.
If the above mentioned verification of the availability of seats and prices at Carrier is positive, User shall receive his/her airline ticket or - in case of hub-flights - airline tickets at the e-mail address provided in Service. Such e-mail communication shall be considered as an acceptance by Carrier or - in case of hub-flights - by Carriers - of User’s offer to conclude air carriage contract. Simultaneously, such email communication shall be considered as an acceptance by Flyhacks of User’s offer to conclude service agreement that lets User purchase the selected airline ticket or tickets through Service.
In case of negative verification of the seats and prices availability at Carrier, User shall receive an e-mail at the address provided in Service regarding the non-availability of the seats or seats in the requested price range. Such e-mail communication shall be considered as a rejection by Carrier of User’s offer to conclude the air carriage contract, as well as a rejection by Flyhacks of the offer to conclude service agreement that lets User purchase the selected airline ticket or tickets through Service. That e-mail communication can also include information on current ticket prices for the desired route or on the alternative flight dates. Then, User can submit a new offer to Carriers as well as a new offer to Flyhacks to conclude Service agreement to let User purchase the selected airline ticket or tickets through Service. In case User does not want to use alternative connections, all payments made by User shall be returned within 14 days. In case when User decides to submit a new offer, the payment made by him/her shall be appropriately settled: if the price is lower, the overpayment shall be returned to User within 14 days, and if the price is higher, User shall have to pay the difference in the flight price and transaction fee. In case of submitting a new offer by User, the provisions of sub-clauses 1-8 shall apply accordingly.
Apart from the price for air carriage, Flyhacks shall charge User with the transaction fee.
Transaction fee for purchase of additional registered luggage online is 2 Euro for each piece of luggage.
User agrees to receive e-invoices from both Flyhacks and Carriers.
In the case of LCC Carriers, Service enables to fill in an additional form for the check-in. If User does not provide check-in data, he/she shall have to bear additional costs at the airport.
If the ticket purchase procedure is interrupted, Flyhacks can contact User, for instance via e-mail, to help him/her with the ticket purchase procedure and to enable to restore the stage at which the purchase procedure has been interrupted.
Any modifications of the air carriage contract or resignation from the air carriage shall be possible only if they are allowed by individual Carrier and according to the terms and conditions described in the conditions of carriage of that Carrier. Such modifications can be connected with the need of additional payment in favour of Carrier.
If an individual Carrier allows any modification to the air carriage contract, then Flyhacks shall make possible that such modification be made by User through Service. Flyhacks shall charge transaction fee for the modification of air carriage contract or resignation from air carriage through Service.
In case of resignation from air carriage according to the Carriers’ terms and conditions, Flyhacks shall be entitled to retain the transaction fee.
The modification shall be made according to § 15 of Terms and Conditions applied accordingly.
to make sure that any unauthorized person did not add any objects into User’s luggage.
User can enter into Insurance Contract through Service or the helpline operated by Flyhacks.
Insurance Contracts shall be made directly between User and Insurer, provided that Flyhacks shall act in that respect only as Insurer’s intermediary, by way of creating technical conditions for making Insurance Contract in the way specified in Para. 1.
Insurance Contract between User and Insurer shall be made on the day of payment of the insurance premium in accordance with GTCI in the manner specified in §14.2, if that payment has credited bank account in time of binding force of the price for Insurer, after User has submitted Request through Service before. If Request is submitted without paying the insurance premium, the insurance premium is paid in the amount lower than that specified by Insurer or the insurance premium is paid after the deadline as specified, Insurance Contract shall not be made.
Insurance Contract may be made in respect of treatment costs, accident insurance, third party liability, luggage delay, theft or robbery, insurance against cancellation charges – based on GTCI (General Terms and Conditions of Insurance).
Insurance Contract may be made for the term specified in GTCI, not shorter than 2 days and not exceeding 180 days.
The period of insurance selected by User and the date of commencement and end of the insurance cover is specified in the policy (“Period of Insurance„).
Rights and obligations of User, the Insured Party and Insurer, description of the performance due under Insurance Contract and the proceedings of pursuing claims due to an event under the insurance cover taking place are specified in GTCI.
During the term of Insurance Contract User shall be entitled to demand to have the Insurance Contract wording confirmed in writing.
Entering into Insurance Contract through the website shall take place according to the description in this Section.
Within the framework of the flight booking process, User shall get an opportunity of additional purchase of insurance to the determined extent. User should first acquaint with insurance-related information available on the website, including but not limited to the content of GTCI being an annex to that information. A declaration about the flight booking together with insurance shall mean User’s declarations about the request to enter into Insurance Contract with Insurer and User’s consent for use of both the details provided while flight booking and for transferring those details (including personal data) to Insurer; this shall also mean the choice of the insurance variant, the period of insurance, the number of insured individuals and the territory of insurance.
possible use of extra-judiciary complaint deliberation methods, if any, applied by Insurer and possible pursuing claims and rules of access to those procedures.
acquaint with the contents of GTCI available in Service.
acquaint with the insurance premium amount mentioned in Service. In order to have the insurance premium calculated User is to specify: the insurance variant, the period of insurance, the number of insured individuals, and the insurance territory. The insurance premium value (price) to be calculated using the insurance premium calculator shall be binding upon Insurer until the date specified as the deadline for payment of the insurance premium. After that date, Insurer shall be entitled to refuse entering into Insurance Contract, despite the insurance premium has been paid.
Insurance Contract shall be made on the grounds of Terms and Conditions, GTCI, User’s Request and the calculation of the insurance premium using the insurance premium (price) calculator. Insurance Contract shall be made at the moment specified in §18.3 of Terms and Conditions.
Insurer shall confirm that Insurance Contract having been made by sending an insurance policy at the email address provided by User in Request together with the information specified in Para. 3, including but not limited to the instruction in the right of withdrawal from Insurance Contract and the form of the declaration of withdrawal.
Entering into Insurance Contract through the helpline served by Flyhacks shall take place in the manner specified in this Section.
User provides via phone his/her details needed to fill out the Request, as well as the insurance variant, the period of insurance, the number of insured individuals, the territory of insurance. If User provided in Service the details for the needs of flight booking before, expressing his/her intent to enter into Insurance Contract, Flyhacks shall inform User that those details are to be used for the needs of filling out Request and making Insurance Contract, and it shall collect other details, if any, necessary to make the Insurance Contract.
Moreover, together with the confirmation mentioned in Para. 3, Flyhacks, as Insurer’s representative, shall deliver on User the information specified in §19.3 together with the information specified in Para. 3, including but not limited to the instruction in the right of withdrawal from Insurance Contract and the form of the declaration of withdrawal.
read the content of the offered insurance policy.
User shall make a declaration to confirm his/her intent to enter into Insurance Contract by clicking a link in the email mentioned in Para. 3, and by paying the insurance premium, which shall be equal to making a declaration of intent to enter into Insurance Contract. Subject to the next sentence, sending such declaration shall be a condition for entering into Insurance Contract according to law – the Consumer Protection Act. Once such declaration is sent, Customer shall pay the insurance premium, which is a condition for entering into Insurance Contract. User acknowledges and accepts that in order to have the premium calculated, User has specified: the insurance variant, the period of insurance, the number of insured individuals, the insurance territory. The insurance premium value provided in the confirmation mentioned in Para. 4 has been calculated using the insurance premium (price) calculator; it shall be binding upon Insurer until the date marked as the date of payment of the insurance premium (date of validity of the offer).
Insurer shall confirm that Insurance Contract has been made, sending an insurance policy at the email address specified by User in Request.
helpline – the amount shall be communicated to User during the conversation, and next, it shall be confirmed, according to §20.
at the moment of giving cash to Flyhacks as the intermediary (within the understanding of §3.3 of these Terms and Conditions), if Insured Party pays the premium in cash.
User shall be charged with costs of connecting Service, pursuant to his/her telecom operator’s prices.
User shall not be charged with any other costs connected with entering into Insurance Contract, except for the insurance premium and costs of connecting Service or the helpline (if User calls the helpline), pursuant to his/her telecom operator’s prices.
In order to enter into Insurance Contract, the insurance premium should be paid by the deadline specified to User. If that deadline is not met, the term of validity of Request shall expire with no insurance cover being activated.
from the day of receiving a declaration of withdrawal from Insurance Contract – in the case of Insurer’s performance.
Withdrawal from Insurance Contract shall not release User from the obligation of payment of the insurance premium for the period of providing insurance cover by Insurer.
on the day Insurer or intermediary (Flyhacks) is delivered with the notice of withdrawal from Insurance Contract.
If Insurance Contract is made through the website or the helpline, Insured Party, who is Consumer, shall be entitled to withdraw from Insurance Contract with the Period of Insurance of at least 30 days within 30 days after he/she is informed about Insurance Contract having been made.
If Insurance Contract is made directly, Insured Party shall be entitled to withdraw from Insurance Contract, if it is made for the Period of Insurance exceeding six months, within 30 days, and if Insured Party is an entrepreneur – within 7 days after the day of entering into Insurance Contract.
Exercising the rights mentioned in Para. 5, Para. 6 above shall not release Insured Party from the obligation to pay the insurance premium for the period of insurance cover having been provided by Insurer.
in the event of death of Insured Party - after the day following the day of death.
In order to withdraw from Insurance Contract and claim the insurance premium refund, Insured Party shall be obliged to deliver to Insurer or to intermediary (Flyhacks) a respective declaration (notice) in writing in respect of withdrawal from Insurance Contract. The day of delivery of that declaration to Insurer and/or to Flyhacks as the intermediary (within the understanding of §3.3 of Terms and Conditions) shall be deemed as the day of withdrawal from Insurance Contract.
In order to claim the insurance premium refund in the event of death of Insured Party, a claiming individual shall be obliged to submit to Insurer the abridged certificate of death of Insured Party and an insurance premium refund request in writing.
It is possible to conduct extra-judiciary proceedings to settle a dispute between Consumer User residing within the territory of the European Union or another person entitled under Insurance Contract, who is Consumer, and Insurer through the ODR web platform at: http://ec.europa.eu/consumers/odr/. Insurer’s email address: quality@axa-assistance.pl.
if the customer expects a response by email – the customer’s request in this respect.
If any additional request-related information needs to be obtained while deliberating the complaint, Insurer shall inform the customer about it, to have provided by the customer any and all information and details requested by Insurer to the extent and for the purpose as necessary to deliberate the complaint.
Insurer shall give response without unnecessary delay, not later however than within 30 days after being delivered with the complaint. In order to observe this deadline, it is sufficient to send the response before it elapses.
In especially complicated cases, preventing from deliberating the complaint and giving response by the deadline specified in Para. 10, Insurer shall explain the reason of delay, specify the circumstances to be found in order to deliberate the case, set forth the expected deadline for deliberation of the complaint and giving response.
To the extent not regulated in the procedure of complaining mentioned above, provisions of the Act of 5 August 2015 on deliberating complaints by financial market entities and on the Financial Ombudsman shall apply.
Customer may submit a request to the Financial Ombudsman to deliberate his/her case.
Any disputes arising from or connected with Insurance Contract shall be settled by the court having general jurisdiction or the court with jurisdiction over the place of residence or registered seat of User (policy holder), insured or entitled under Insurance Contract, and, in the event of pursuing claims by a heir of an insured person or a heir entitled under Insurance Contract - by the court with jurisdiction over the place of residence of a heir of an insured person or a heir entitled under Insurance Contract.
Insurer shall be the controller of the personal data sent in Request and of other data provided due to Insurance Contract being made or performed.
Personal data sent in Request shall be processed for the needs of performance of Insurance Contract and for performance of lawfully justified goals to be achieved by the data administrator. Subject to the separate consent of User, personal data shall be also processed, in order to send commercial information in the understanding of the Act of 18 July 2002 on Services Provided Electronically at the email address provided by User, or to use telephone, email, automatic calling system or other means of communication, in order to offer to enter into Insurance Contract.
User shall be entitled to access to his/her personal data and to correct them.
Providing the personal data specified in Request shall be voluntary.
Before providing personal data of other individuals, User – in the case of entering into the Insurance Contract on account of third parties – should receive their consents to provide their data to Insurer.
Flyhacks points out not to be a party to air carriage contracts. Such contracts are concluded between Carrier and User. Therefore, User shall make any claims regarding non-performance or inappropriate performance of such agreements against individual Carrier.
Flyhacks points out that Carriers shall be liable for non-performance or inappropriate performance of air carriage contract according to the provisions described in Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights (OJ EUL 2004.46.1).
Flyhacks points out not to be a party to insurance contracts. Such contracts are concluded directly between Insurer and User. Therefore, User shall make any claims regarding non-performance or inappropriate performance of such contracts directly against Insurer.
As regards Non-Consumer Users, Flyhacks shall be liable for non-performance or inappropriate performance of any agreement concluded between Flyhacks and Non-Consumer User only in respect of the amount of the transaction fee paid to Flyhacks based on the agreement which non-performance or inappropriate performance concern claims of Non-Consumer User. Flyhacks shall not liable for any lost profits of Non-Consumer User.
The foregoing provisions shall not apply to Consumer Users.
The form in the „Newsletter„ section shall be Flyhacks offer to User regarding the Newsletter service agreement.
User who would like to conclude with Flyhacks Newsletter service agreement shall fill in the above form by way of specifying his/her e-mail address in there.
By clicking the button to complete the Newsletter subscription this form is sent to Flyhacks and this shall mean the acceptance of Flyhacks offer as described in sub-clause 1 of this section. At that moment, the Newsletter service agreement is concluded between the person who has filled in the form and Flyhacks.
It is not necessary to create an Account to use Newsletter service.
While concluding the air carriage contracts as described in Appendix 2 to Terms and Conditions, User can conclude the Layover Cover agreement with Flyhacks. To do so, User should select a proper option. Flyhacks can also make an option Layover Cover available to selected Users within the framework of a given airline ticket purchase, without any need of additional declaration of intent to be made by User.
The Layover Cover detailed conditions are described in Appendix 2 to Terms and Conditions.
Once Flyhacks’s obligations towards User under Layover Cover are fulfilled, User shall assign to Flyhacks the receivables due to User from Carrier because of an event covered by Layover Cover up to the amount corresponding to the value of performance made by Flyhacks to User within the scope of Layover Cover.
User can also benefit from the price alert service.
To do so, User should specify the flight route, the period during which the price is to be monitored and the price level, about which Flyhacks is to inform User.
When the price on the flight route so chosen by User reaches the level appointed by User, Flyhacks shall inform about it User via e-mail.
It shall not be necessary to create an Account to benefit from Price Alert service.
According to § 7.1 of Terms and Conditions, User can create and use the Account free of charge, however User shall receive from Flyhacks e-mail information about interesting flight connections or other services accessible via Service.
Flyhacks can introduce solutions to let Users conclude agreements with entities offering assistance with seeking compensation from Carriers for payment of compensation according to regulations of airline passenger rights, including but not limited to flight delay or cancellation. In order to use such service of a company independent from Flyhacks, User has to fill in the form available in Service or sent to User by e-mail.
The compensation seeking service described in §24 shall not concern flights under the Layover Cover.
All complaints regarding Services by Flyhacks shall be filed to Flyhacks via contact form on www.flyhacks.com/contact, electronic mail at the following e-mail address airsupport@flyhacks.com, in mail directly to Flyhacks address provided in § 1.2 of Terms and Conditions or in person for the record in the Flyhacks office as described in § 1.2 of Terms and Conditions.
The complaint should include User’s details which are necessary to send information about the outcome of deliberation of the complaint and the description of irregularities in Service performed by Flyhacks.
Flyhacks shall deliberate the complaint and inform User within 14 days from the day of receiving it after the outcome of deliberation of the complaint.
Complaints connected with non-performance or inappropriate performance of air carriage contract shall be filed directly with Carriers according to the rules in their terms and conditions and in applicable provisions of law.
Insurance Contract-related complaints shall be filed at Insurer’s, according to Section § 23.3.
XIV. THE RIGHT OF WITHDRAWAL FROM SERVICE AGREEMENT.
Subject to Paragraphs 5 and 7 of this section, if User is Consumer, he/she shall have the right to withdraw from Flyhacks service agreement without giving reason. The period of notice to withdraw from the agreement shall expire after 14 days from concluding it.
In order to use the withdrawal right, User must inform Flyhacks about his/her decision about the withdrawal by means of a clear statement (for instance a letter sent at the address of Flyhacks office or via email to airsupport@flyhacks.com). User can use the form of withdrawal from Appendix 3 to Terms and Conditions, however this shall not be compulsory.
In order to observe the period of withdrawal, it shall be sufficient for User to send information about performance of the withdrawal right before the withdrawal period elapses.
In case of withdrawal from agreement with Flyhacks, Flyhacks shall return immediately to User the transaction fee, and in each case not later than 14 days from the date of receiving the information on withdrawal. Flyhacks shall make the return payment in the same way as the payment has been received during the original transaction, unless User clearly agreed for a different solution, in each case User shall not be charged with any costs connected with such return.
If User requested Flyhacks service to be fully performed before the period of withdrawal elapses, Consumer shall lose the right to withdraw from agreement with Flyhacks concerning that service.
Flyhacks points out that the withdrawal right as described in this Paragraph in any case shall not apply to air carriage contracts concluded between User and Carriers via Service.
In order to benefit from services available in Service, User has to fill in respective forms. It is required to provide particular personal data there. Also in correspondence with Flyhacks User can provide his/her personal data to make possible to Flyhacks to respond.
Providing personal data shall be voluntary, however it shall be necessary to benefit form services offered in Service.
All personal data provided to Flyhacks by Users are processed according to the provisions of Polish law, first of all Act of 29th of August 1997 on Personal Data Protection, and Act of 18th of July 2002 on Rendering Electronic Services.
Flyhacks can entrust another entity with processing provided personal data of Users, according to an agreement concluded with such entity.
In order to perform services available in Service, access to User’s data shall be given in particular to Carriers with whom User concludes air carriage contract.
Insurer shall be the controller of the personal data provided because of Insurance Contract having been made (§ 24).
User shall have the right to access to his/her personal data and to modify them. Flyhacks notes that at modification of data on airline ticket, rules described in § 16 of Terms and Conditions shall apply.
As regards the data given to Carrier, the request described in sub-clause 1 of this section should be directed also to the Carrier concerned.
Flyhacks shall process Users’ personal data and shall use them within the scope and for the purpose necessary for performance of services offered through Service.
On the grounds of Newsletter agreement, Layover Cover agreement or User’s consent Flyhacks shall be entitled to send to e-mail addresses or phone numbers given by User business information within the scope of direct marketing, including information sent via end devices (for instance computer, server) or automated calling systems.
Personal data collected by Flyhacks can be transferred to state authorities authorized according to binding provisions of law.
Flyhacks shall use technical means required by then binding provisions about personal data protection to prevent unauthorized persons from obtaining and modifying personal data provided by electronic means.
User shall have no opportunity to benefit from services provided through Service anonymously or under a nickname.
Flyhacks shall also register User’s IP address from which he/she would be accessing Service.
Based on User’s IP address and location connected with it, Flyhacks shall optimize the content of Service to match the needs of User to the best extent possible.
Flyhacks informs that under the following website address http://ec.europa.eu/consumers/odr/ one can find an internet platform for dispute settlement regarding the distance agreements concluded between Consumers and entrepreneurs. The platform is a point of access to Consumers and entrepreneurs who would like to apply the extrajudicial settlement of consumer disputes considering online transactions.
amendments to provisions of law, which would cause the need of modification of the provisions of Terms and Conditions, including but not limited to provisions about consumer protection, electronic services, personal data protection; in case any of those reason reasons occurs, Terms and Conditions may be amended within the scope needed to adapt them to new requirements of law.
In case one of the above-mentioned reasons occurs, Flyhacks shall send Users information about the planned modification of the Terms and Conditions with link to the new content of Terms and Conditions to the emails provided in Service at least 14 days before amendments enter into force.
User who does not accept planned amendments can terminate the Account creation agreement in Service according to the rules described in § 10.2 of Terms and Conditions. If User does not terminate the Account creation agreement before the date when new Terms and Conditions enter into force, then they become binding upon User on the date mentioned as the date the new Terms and Conditions enter into force.
As regards Non-Consumer Users, all their disputes with Flyhacks shall be under the jurisdiction of Polish courts. Such cases shall be submitted to the settlement of the court that has jurisdiction over the address of the place of business of Flyhacks.
Provisions of the sub-clause above shall not apply to Consumer Users.
Agreements concluded between Flyhacks and Non-Consumer User shall be governed by provisions of Polish law.
Agreements concluded between Flyhacks and Consumer User shall be governed by Polish law, provided that such choice of law shall not deprive Consumer legal protection he/she obtained according to provisions, which may not be excluded under an agreement, or under law, which would be applicable in case Polish law had not prevailed.
Terms and Conditions can be found on https://flyhacks.com/terms_and_regulations and in Flyhacks office as described in § 1.2 of Terms and Conditions.
Appendix 2. Layover Cover Flyhacks.
Appendix 3. Withdrawal form template.
Flyhacks uses both internal cookies, so those coming from Service, and the external ones, so coming from entities other than Flyhacks, including but not limited to Facebook Ireland Limited and Google Inc.
Flyhacks stores cookies files on User’s end device, and next, it gets access to information in them for the needs of statistics, analyse, adaptation of Service content to individual User’s preferences, marketing, and in order to ensure correct Service operations, including maintenance of the session after signing in. External cookies are stored for the needs of marketing, customer service, optimization of offers, statistics and analyse.
Flyhacks informs its Users that the internet browser can be so configured to prevent from storage of cookies on User’s end device.
Flyhacks points out that cookies can be deleted by User once they are saved by Flyhacks by: browser respective functions, software for this purpose or use of respective tools available in User’s operation system.
Moreover, Flyhacks informs Users that any change in the web browser configuration that prevents from or restricts the storage of cookies on User’s end device can cause restrictions in functionalities of provided service. Similar consequences can take place due to deletion of cookies when service is being provided. This can cause that signing in Service is impossible or the session is interrupted after signing in.
1.1. Hacked Deal – an itinerary that consists of flights of independent carriers or carriers offering direct flights, put together by Flyhacks in order to offer a substantial saving to the Traveller. Such flights are not covered by the airlines transfer guarantee or interlining agreements, but have been covered by the Layover cover, as per the terms stipulated in point VIII (Article 8) above. The Hacked Deal may further also be referred to as the “Connecting Flight„ or the “Trip„, depending on context.
1.2. Connecting flight – a flight that requires the Traveller to make a transfer to another flight at an intermediate stop en route to the final destination.
1.3. Itinerary change – a change in the itinerary caused by flight delay, cancellation or departure flight rescheduled by the airline so that the Traveller misses the next flight at the point of transfer and/or does not make it to his/her final destination. This shall not concern the situation when the itinerary change is due to Traveller’s fault or rescheduling the date or time of the departure flight of one of the air connections on Traveller’s request.
1.4. Force majeure - includes every event which could not be rationally foreseen, resisted or prevented, including but not limited to such events as: wars, floods, fires, natural disasters, weather conditions, volcanic eruptions, terrorist attacks, strikes, blockades, hacker attacks, malfunctions of the Internet network, computer viruses, etc.
1.5. Layover cover – service that the Traveller can activate by clicking an appropriate button on the booking site.
1.6.1 if, after starting travelling, the second hub flight within the Hacked Deal has been rescheduled for the next day, delayed or cancelled, and therefore, an Alternative Connection scheduled for another day has been offered to the Traveller, Flyhacks may refund for the Traveller the cost of the first overnight accommodation up to 50 Euro per person.
1.6.2 if due to the Itinerary Change, the Traveller has to spend more than 5 hours at the connecting point, Flyhacks may refund expenses on meals and beverages up to 10 Euro per person.
1.6.3 To receive the refund the Traveller should contact Flyhacks as soon as possible via phone and present receipt(s) no later than 14 days after the occurrence. The refund processes may take up 14 days after receipt of complete documentation. The documentation should be send to the address: Flyhacks.com Sp z o.o. Wolnosc 8d street Warsaw 01-018 Poland, with the note: LAYOVER GUARANTEE.
1.7. The amount of Assistance Services provided within the Layover cover is subject to the total Liability Cap stipulated in art. 2.2 hereof.
2.1. Flyhacks provides a set of assistant services (“Layover Cover„) only in relation to the itineraries marked as Hacked Deals and under the conditions stipulated herein below.
2.2. In case of the Itinerary Change Flyhacks will offer to the Traveller the cheapest alternative connection possible; by air or by other means of transport (if so is decided by the Traveller) and bear the related expenses (subject to restrictions laid out in these Terms and Conditions) so that the Traveller can reach his/her final destination, or, if the Traveller wishes so, return to the point of origin (hereinafter referred to as “Alternative Connection„).
2.4. If the Traveller is not satisfied with the Alternative Connections proposed to him/her by Flyhacks, the Traveller can propose his/her own Alternative Connection provided that the Traveller’s Alternative Connections is priced on par or lower than the Alternative Connections proposed by Flyhacks.
2.5. The Alternative Connection should enable the Traveller continuing his/her Trip not later than within 72h after the Itinerary Change was notified to Flyhacks or, in the case when the Trip has not yet started, within 72h from the moment when the Trip was scheduled to begin.
2.6. In case where the cost of the cheapest possible Alternative Connection exceeds the Liability Cap, Flyhacks shall cover the costs up to the Liability Cap, while the Traveller shall have to cover any value over that amount, provided that Flyhacks shall not be obliged to temporarily cover the excess on behalf of the Traveller. The Traveller shall be obliged to replenish the amount before purchasing a ticket.
2.7 In case Flyhacks is not able to provide any Alternative Connection that starts within 72h, the Traveller shall be refunded with the value of the Liability Cap. By doing so, Flyhacks shall meet all the obligations under the Layover Cover, so the Traveller shall pursue no further claims against Flyhacks.
The Traveller has 180 minutes for transfer, if the transfer requires changing airports within the same metropolitan area and the Traveller is traveling with or without check-in luggage.
3.2. In case of any disagreement between the Traveller and Flyhacks if the Traveller had enough time to transfer (Minimum Transfer Window), data from flightstats.com will be deemed authoritative.
3.3. If the Traveller has not succeeded in making the transfer in spite of there having been at least the amount of time as the Minimum Transfer Window, the Layover Cover shall not come into effect.
The Alternative Connection has been booked via Flyhacks.
The Traveller has notified Flyhacks of the need to use the Layover Cover immediately on learning of the Itinerary Change by phone at number +48 22 395 60 87. The notifications are received 24 hours a day, 7 days a week.
5.1. In case the airline and/or the airport provides or is obliged to provide the Traveller with an any alternative flight connection or other benefits, Flyhacks shall be released from the obligation to cover under the Layover Cover the cost of any such services coinciding with these offered to the Traveller by the airport and/or the airline concerned.
5.2. Any extra services or upgrades shall not be covered by Flyhacks within the Layover Cover.
5.3. The Layover Cover is deemed null and void if the Traveller has modified his/her booking without approval from Flyhacks.
5.4. The Layover Cover does not apply in cases when the Itinerary Change was caused by extraordinary circumstances including Force Majeure.
6.1. In order to benefit from the Layover Cover, the Traveller shall be required to cooperate with Flyhacks during and after the travel has finished – in particular, to send all documents, e.g. a scan of ID/passport, certificate of flight irregularity, travel documents requested by employees or partners of Flyhacks.com.

References: § 14
 § 17
 § 23
 § 10
 § 23
 § 20
 § 1
 § 5
 § 7
 § 15
 §14
 §18
 §19
 §20
 §3
 §3
 § 7
 §24
 § 1
 § 1
 § 23
 § 16
 § 10
 § 1
 art. 2