Source: https://diggle.com/privacy-policy/
Timestamp: 2019-04-22 05:57:58+00:00

Document:
Throughout this document, we will define a few terms to describe various roles within Diggle. Diggle Users are people using the service we provide in some capacity. They may be further classified into three categories: Diggle Account Owners who legally pays for the services, Diggle Creators who create content on Diggle and host a session, and Diggle Participants who participate in sessions created by Diggle Creators. Every Account will have one Account Owner, but may have several Diggle Creators (as agreed upon with our representatives). Because Account Owners are also Diggle Creators within their respective accounts, everything in this document that applies to Diggle Creators also applies to Account Owners.
User account information. Users that choose to register, will have to provide a valid email address and username. The information may be used for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. This is required to deliver the Service to you as user, by taking steps, at your request, to enter into such a contract (Terms of Service) cf. GDPR art. 6 (1) b.
Transaction information. Customers that have purchased a paid version of the Services provide Diggle (and our payment processors) with billing details such as credit card information, billing email, banking information, location at the time of transaction and/or a billing address. The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. This data may be used for the purpose of delivering the Services to you. Collecting this information is required for performing the contract we entered into with you, at your request (our Terms of Service) cf. GDPR art. 6 (1) b.Additionally, this information needs to be retained in order to comply with accounting and tax regulation cf. GDPR art. 6 (1) c.
Technical log data. Like most digital services, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited within the Services, browser type and settings, the date and time the Services were used, information about browser configuration, plugins and language preferences.
Device information. We may collect information about devices used to access the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this information depends on the type of device used and its settings.
Collecting this information it is required for performing the contract we entered into with you, at your request (our Terms of Service), as well as our legitimate interest of handling your requests cf. GDPR art. 6 (1) f.
Service and transactional notifications. Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “service or transactional” emails (unless you delete your account). The legal grounds for collecting this information is that it is required for performing our commitment about communicating changes in plans and pricing to you in the contract we entered into with you, at your request (our Terms of Service) cf. GDPR art. 6 (1) b, and our legitimate interest of communicating important information about your account to you, cf. GDPR art. 6 (1) f.
If you, as an Account Owner or Diggle Creator, store any personal data in Diggle, for example as a result of creating a survey, you are seen as responsible for that data.
With Diggle you have full control over your data. A common scenario is that you want to retain the aggregated responses for a session, while removing identifying data. We want to make this easy. You can download an excel report with the click of a button, then download displays for the sessions and you have all the data for the session. Then you can simply delete the session, and, except for our database backups and logs, we will have no records of the session ever occurring.
Our database is backed up daily and the backups are removed 120 days after the next backup is made.
If you require information to be completely deleted from the system in a shorter time frame, you can send us an email and we will speed that up.
You are responsible for managing the data provided by participants in your Diggle sessions and complying with GDPR and local law.
You are free to distribute the images of the answer displays and excel reports generated from your Diggle sessions to anyone. By distributing such images or excel documents, you are responsible for complying with regulations and laws regarding distribution of personal data.
If you decide to cancel your account subscription, Diggle will not delete your content, or account data. You can, however, request an account deletion. Diggle will then delete your account, and all its data and content from our servers. After 120 days, the data will also be automatically and permanently deleted from our backups.
Contact data. When you create an account on Diggle, you provide us with some information to contact you, such as an email address. In certain cases, you may also choose to share your phone number for support purposes. If you participate in a session, you may also need to provide an email address if you wish to receive your customized report at the end of the session (not yet available on publishing date).
Content data. This includes any content that you create or upload on Diggle such as exercises (title, choices, url’s, pictures..), demographics and information. As a participant, this corresponds to the information you send such as your answers or inputs.
Billing data. If you purchase a predefined subscription plan (not a custom made plan), our third-party payment processor (Stripe) will collect and store your billing address and credit card information. We do not store any parts of your credit card number, card type or expiration date on our servers. We may store your name, email and other data we may need in communication with you.
Profile data. Diggle Users may give us permission to access their information in other services. For example, with your consent, you may want to get newsletters from Diggle to your email. As this process is partially handled using a third-party marketing and email managing tool (ActiveCampaign), the third party is given access to parts of your personal information, such as username, email, subscription plan and possibly more, depending on the situation. The information we get from those services help us manage our users and grow Diggle, effectively making it possible for us to provide and improve our services.
Log & Device data. When you use Diggle, our servers automatically record information (“log data”), including information that your browser sends whenever you visit our Website. This log data may include your web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or location. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.
Other Website Analytics Services. Subject to your opt-out preferences (see Your Rights and Choices below), we use third party service providers such as Active Campaign to provide certain analytics and user interactions services to Diggle in connection with our operation of our Platform, including the collection and tracking of certain data and information regarding the characteristics and activities of visitors. You may opt-out of third-party services using Opt-Out Features on their website.
Provide the Diggle Service. We will use your information to provide our Platform and services to you; to facilitate interactivity between Diggle Creators and Diggle Participants; to manage your account; to respond to your inquiries; and for other customer service and support purposes. We use the payment information you provide to us in order to alert you of past, current, and upcoming charges, to allow us to present the billing history to you on your account page in the platform, and to perform internal financial processes, such as looking at the status of a credit card charge. In the session of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge.
Understand and improve our products. We will perform research and analysis about your use of, or interest in, our products, services or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
Service related communications. We may send you service and administrative emails to ensure the service is working properly. We may also email you if a session report becomes available. These messages are considered part of the service and you may not opt out of these messages.
Promotional. Subject to your opt-out preferences, we may send you emails about new product features or other news about Diggle or on topics we think would be relevant to you. You may opt out of receiving these communications at any time. Please see the Your Rights and Choices section below.
Protecting Rights and Interests. We may use your information to protect our rights and interests as well as the rights and interests of our users and any other person, as well as to enforce this Policy or our Terms of Service.
Business Transfers. We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy. In such transactions, customer information is typically one of the business assets that is transferred or acquired by a third party. If we are acquired by or merged with another company, if we sell or transfer a business unit or assets to another company, in the unlikely session of a bankruptcy proceeding, or as part of any other similar business transfer, you acknowledge that such transfers may occur.
Consent. We may use your personal information as described in this Policy subject to your consent. To withdraw your consent, please contact us at: info@diggle.com. You may also refrain from providing, or withdraw, your consent for cookies. Please see Your Rights and Choices below for more information on opt-outs.
Performance of a contract. We may need to collect and use the personal information of Diggle Users, as applicable, to perform our contractual obligations.
Legitimate Interests. We may use your personal information for our legitimate interests to provide our Platform and services and to improve our services and the content on our Platform. We also process information to improve the user experience. We may use technical information as described in this Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.
Account. In order to keep your personal information accurate and complete, you can log in to review your account information, including contact and subscription plan information, via your account settings page. You may also contact us to request information about the personal data we have collected from you and to request the correction, modification or deletion of such personal information. We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, cancel your account or request we delete or no longer use your account information to provide you Services, contact us at: info@diggle.com. Subject to applicable law, we will retain and use your account information only as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
E-mail. As described above, if you do not wish to receive promotional emails from us, you may opt out at any time by following the unsubscribe link contained in the email itself. Please note that it may take up to ten (10) days to process your request. Please also note that if you opt out of receiving marketing communications from us, we may continue to send to you service-related emails which are not available for opt-out. If you do not wish to receive any service-related emails from us, you have the option to deactivate your account.
Cookies. You may also refrain from providing, or withdraw, your consent for cookies. Your browser’s help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. Here, you may find instructions for your browser: https://cookies.insites.com/disable-cookies/.
Third Party Analytics Services. Some of the services used provide the ability to opt-out. You may opt-out of Google Analytics, and promotional emails from us and our email marketing partner, ActiveCampaign.
Google Analytics is only used on our landing page www.diggle.com/ and is provided by Google Inc. You can prevent Google Analytics from using your information for analytics purposes on their Opt-Out page at https://tools.google.com/dlpage/gaoptout/.
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, and if we do we’ll post any changes, including any material changes, on this page, so please be sure to check back periodically. If you continue to use Diggle after those changes are in effect, you agree to the revised Policy.
Any notices must be sent to Diggle in English at info@diggle.com. A printed version of this agreement and any warning mention delivered in electronic form will be accepted in any legal or administrative procedure resulting from, or related to this agreement, in the same way and under the same conditions as other documents and trade registers created and stored in written form.

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