Source: http://www.asromastore.com/en/terms-and-conditions
Timestamp: 2019-04-21 12:45:41+00:00

Document:
Welcome to asromastore.com, the official online shop of A.S. Roma Merchandising s.r.l..
The Products on sale on asromastore.com are distributed by EPI s.r.l, located in Milan, Via Magistretti n. 10 (CAP: 20128), company registered by the C.C.I.A.A. of Milan, with n. 359848 of the Companies Registration List - C.F. P. IVA n. 11670080156.
Contents, such as information, texts, graphics and images contained in this site are protected by copyright; accordingly, any copy and reprint of any images displayed on this site without the prior written authorization of EPI is forbidden.
1.1. The term “Site” refers to the internet site asromastore.com, dedicated to the sale of official merchandising items on behalf of A.S. Roma Merchandising s.r.l..
1.3. The term “Order” refers to the request’s form of the Products (as defined below) on sale, filled in by the Customer on the Site.
1.4. The term “Products” refers to the goods on sale on the Site according to the following general sale conditions.
1.5. The term “Customized Products” refers to the goods that are customized at the Customer’s request.
1.6. The term “Price” refers to the amount to be paid by the Customer for the Products purchased on the Site.
1.7. The term “Contract” refers to the remote sale contract, whose object is the sale of the Products according to the following general sale conditions.
1.8. The term “Parties” refers to EPI and the Customer.
1.9. “Consumer” is the Customer as natural person who acts for purposes other than those related to the business, commercial, handcrafted or professional activity he/she carries out.
2.1. Products are sold according to the terms and conditions provided by the contract published on the Site when making the order. Prices and Products may vary, without notice. Every contract will be considered entered into at the price in force at the order’s receipt.
I) to select the Product and to click on the button “Add to cart”: at this step, the summary of the main Product’s features and the total Price, including the shipping cost (except possible customs duties, if applicable) and the taxes, will appear.
II) to click on the button “Proceed to Checkout” and to fill in the request’s form (“Order”), by stating the preferred payment modality; before going on to the next step, the Customer shall verify that the data he/she provided are correct. The Customer is responsible for the truthfulness of the data he/she provided.
IV) to click on the button “Place order now”: by law, the button will point out that the order itself will entail the obligation to pay the ordered Products.
2.3. Once the purchase is completed, the Customer will receive a confirmation of the order, which will point out: the type of purchased Products, the Price of each Product, the shipping cost and the chosen payment modality; the right of withdrawal (please refer to the following Art. 8) - which can be exercised provided that the relevant conditions necessary are met - will also be specified.
2.4. The Contract is concluded and binding upon both Parties when the order confirmation is issued by EPI and provided to the e-mail address indicated by the Customer.
2.5. The contract is filed with the faculty for the customer to view it by accessing to the personal area or contacting the Customer Care service.
2.6. The fulfilment and supply of customized Products proposed on the Site is subject to a specific request by the Customer, which must be submitted based ormation on the Site. This kind of Products shall be paid in advance and the Customer is not entitled to withdraw from the purchase Contract.
3.1. EPI will arrange the delivery by courier of all ordered Products to the address specified in the Customer's order.
3.2. The Products’ delivery will take place within 24-48 hours for Italy, within 48-72 hours for Europe, within 3 or more working days for non-EU countries. The delivery dates indicated on the Site are merely approximate and not binding upon EPI. At any rate, the delivery will take place at the latest within 30 days from the Contract’s conclusion.
3.3. In the event of missed Product's delivery within the agreed time limit (30 days), the Customer must exhort EPI to finalise the delivery within an appropriate additional time and will be entitled to terminate the contract should such additional time expire without the delivery being finalised.
3.4. Should one or more Products be out of stock after the order being made, EPI will inform the Customer by e-mail and will carry out the delivery of the other Products ordered by the Customer. The partial delivery of the ordered Products will still be valid and the Customer will not be entitled to either refuse the delivery or the payment for the delivered Products, or claim compensation. The Customer will only be entitled to receive the full refund of the lacking Product or Products’ Price, in case of advance payment.
4.1. To purchase the Products, the registration on the Site is not mandatory. However, the Customer can decide to make the registration, which is free, fast and does not entail any purchase obligation. At the first order, the Customer may decide to register an account and he/she will receive a generic password. The password may changed immediately through the link pointed out in the confirmation e-mail. The Customer is responsible for providing complete, correct and true data relating to personal information, personal address and, in general terms, all other information useful to fulfil the order.
4.2. The Customer is responsible for keeping a copy of the purchase order confirmation, sent by customerservice@asroma.it to the e-mail address provided by the same Customer during the registration on the Site.
5.1. Prices are expressed in Euros (€) - the conversion into different currencies is purely approximate. Prices include the VAT (Value Added Tax) in force at the time of the order and it varies according to the different type of Products.
5.2. The ensuing total Price at the end of the purchase procedure is inclusive of transport charges, but it does not include custom duties and possible additional charges on the sale price, necessary to import the Products in a foreign country. Any supplementary charges relating to clearance procedures shall be paid exclusively by the receiving party.
for “cash on delivery” payments, at the Products’ delivery. In this case, the payment is by cash only and is allowed only for orders delivered within the Italian territory.
6.1. In case of impossibility to perform the Contract, in whole or in part, for the Product's unavailability or due to force majeure, EPI will inform the Customer by e-mail within 30 days from the order submission day and will not be liable vis-à-vis the Customer, except for the refund of the amounts that were already paid by the Customer.
8.1. According to art. 52 and following of the Italian Legislative Decree n.21/2014, the Customer-Consumer is entitled to terminate the Contract, without any liability and without specifying the reason thereof, by and not later than 14 days from the Product's receipt (or in case of numerous Products being purchased with a sole order and being delievered separately, the Customer's termination right will run from receipt of the last ordered Product).
8.3. In case of enforcement of the withdrawal right, the Customer must return to EPI the Products he/she had received, by posting such Products at EPI headquarters in Milan, Via Magistretti n. 10 (CAP 20128), without improper delay and in any case within 14 days following his/her written communication to EPI about his/her choice to terminate the Contract; the time limit is respected if the Customer returns the Products before the above-mentioned deadline of 14 days.
8.6. If the withdrawal right is exercised in accordance with the above-mentioned instructions, EPI will pay back – within 30 days from receipt of the withdrawal communication – the whole Price received by the Customer, only with respect to the order to which the withdrawal relates. EPI will use the same payment modality used by the Customer for the purchase, provided that no further costs for the refund are entailed. However, under art. 56, paragraph III, of the Italian Legislative Decree. n. 21/2014, EPI can withhold the refund if either the Products arrive or the Customer proves that he returned the Products, depending on what situation occurs first.
8.7. The withdrawal right may be exercised by the natural person, who acts for purposes that do not fall within and may are not related to his/her business, commercial, handcrafted or professional activity. Accordingly, the withdrawal right does not apply in connnection with purchases carried out by retailers and/or companies.
8.8. The withdrawal right is also excluded, under the art. 59 Legislative Decree. n. 21/2014, in the event of supply of customized Products (see previous art. 2.6.), as well as sealed Products which are not suitable to be returned for sanitary reasons or related to the health’s protection, and/or which have been opened after the relevant delivery; as well as in case of audio or video recordings, which have been opened after the delivery.
8.9. No replacements or refunds are possible for customized Products (clothing with specific name /or number or initials, except if with defects or damaged); for underwear and swimsuits. Discounted Products (clearance or special promotions) are not refundable; a replacement of the item or a voucher of the same value to be spent on the next purchase are granted.
9.1. If the Customer is a Consumer and complaints defects of the Product, he/she may ask for either the free restoration or the replacement of the Product, provided that its replacement is possibile and not extremely costly. Should the foregoing options not be possible or extremely costly, the Customer may either ask for a congrous reduction of the Price or terminate the Contract. The termination is however excluded in case of minor complaints.
9.2. Following the Customer's notification, EPI will arrange for a pick-up of the Product at the Customer's address within a congruous time limit and, upon a check of the defect, for a replacement of the same or – if the conditions necessary are met – for the partial or full refund of the Price. At any rate, EPI can try to find a different solution, as for example the replacement of the Product with a different one but of equivalent value, to be chosen among the Products displayed on the Site, or the release of a voucher equivalent to the amount paid by the Customer, to be spent later on by the latter by contacting the Customer Service; if the Customer accepts, EPI will provide for the proposed solution to be fulfilled.
9.3. If the Customer fails to notify EPI with his/her compaint within 2 months from the defect discovery, the rights set forth under art. 9.1 will not be enforceable.
11.1. All communications between the Parties shall be made in writing and provided to the address of the other party indicated in the Contract, as regards EPI, and in the order, as regards the Customer.
12.1. The parties, by contracting under the previous Art. 2, agree that the Contract will be governed by and interpreted according to Italian law. The Parties acknowledge that the application to this Contract of the United Nations Agreement on the contracts for the International Sale of Goods is expressly excluded.
b) in any other case, exclusively the Court of Milan, Italy.

References: Art. 8
 art. 52
 art. 56
 art. 59
 art. 2
 art. 9
 Art. 2