Source: https://tuccitime.com/gb/content/3-terms-and-conditions
Timestamp: 2019-04-25 20:26:28+00:00

Document:
Purchases from the website www.tuccitime.com are regulated by these General Conditions of Sales, together with the conditions set from time to time in the said website, as well as the provisions set forth by Italian legislative in decree 6 September 2005 no. 206 (art. 45 – 68 relating to distance contracts and art. 128-135 relating to guarantee on the conformity of goods), and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce. These General Conditions of Sales are considered as integral and substantial part of the contract: therefore, before sending the order, we advise the Customer to read carefully these General Conditions of Sales and the information hereby provided, print and keep them in a durable medium accessible to the Customer. Placing the order implies acceptance of the General Conditions of Sales in force as published on the website www.tuccitime.it at the time of the order from the Customer. The supplier of the goods is Franco Tucci S.r.l. (hereinafter referred to as the Company), with registered office Vicolo Barriera 2, 31058 Susegana TV Italy Company registration n IT04822730265, REA TV-400907. The products, shown in the website, may be purchased and are subject to availability. To place an order for the purchase of one or more products on www.tuccitime.com, you must fill out the online order form following the relevant instructions, to contract with the company the Customer must be over 18 years of age, residing legally in the territory of an EU Member State. When placing the order, the Customer undertakes that all details provided are true and accurate and that is an authorised user of the credit or debit card used to place the order. The Company retains the right to refuse any order placed, for any reason and at its sole discretion.
The prices quoted on the website www.tuccitime.com are in Euro and inclusive of IVA (other taxes or additional import duties are not included and are at Customer expense) and are only for products sold online as well as any other tax or charge, and exclusively refer to products sold online. The charged price will be the one in force at the time of order, regardless of any future increase or decreases in prices (i.e. as a result of promotions subsequently occurred). The Company reserves the right to alter the prices of products without notice: any new price will be effective from the moment of its publishing on the website www.tuccitime.com and will be applied to sales made from that moment onwards. The total amount of the order will be visible before the order confirmation. Tax records will be released by the Company at the time of delivery: they will indicate in details the purchased products and their prices.
Product features are visible online at the time of order confirmation. The Company displays the products in the most reliable and accurate way; colours and other aesthetic features of the product may be altered by the Customer’s computer screen or by other technical reasons. Therefore, if any color or other technical or aesthetic feature of the products are not exactly as they appear on www.tuccitime.com, this is not attributable to the fault of the Company. The type of products published online and their availability (this information shall not be binding) may change at any time without causing any responsibility for the Company.
Once the order has been confirmed, it cannot be cancelled and we can't make any changes. We encourage the Customer to communicate and resolve disputes by submitting any request to the following e-mail address customerservice@tuccitime.com. Otherwise the product may be returned, upon delivery, following our Return Policy 9) To purchase additional items, you must place a new order. In case of logistic and/or technical and/or organizational problems, the Company reserves the right to cancel the order notifying it to the Customer by e-mail within 30 days from the date when the Customer placed the order: in such case the Customer will not be entitled to any reimbursement, except for the paid amount refund. Purchases made by a customer residing outside EU countries will be cancelled without further notice.
the bank transfer must be addressed to Franco Tucci Srl Vicolo Barriera 2 31058 Susegana Treviso and as payment reference must indicate the order number; bank charges will be paid by the Customer.
The Customer shall make the entire amount payment in single settlement within 5 working days from the order confirmation e-mail. After the payment acceptance, the Customer will receive the payment confirmation e-mail from the Company and the products will be produced within 40 working days. In the event that all the products of the order are immediately available in stock, the order will be promptly sent to the Customer. In order to speed the dispatch procedure, it is possible to forward the receipt of the postal payment slip or the bank transfer via fax to the following n° +39 0438437935or by e-mail to the following address customerservice@tuccitime.com.
• The products match with what quoted in the transport documents and/or invoice both for quantity and type; any complaint shall be notified to the courier and be accounted at the moment of undersigning for the withdrawal by quoting “withdrawn subject to verification”; otherwise the content of the parcel shall be considered free from imperfections and/or defects.
It is also possible, at Customer’s discretion, to apply an insurance policy on the product as a warranty for any damages which may occur during the transport, with an additional cost for the Customer which may vary according to the means of transport and the destination and that has to be requested before the payment is cleared by sending a written request via e-mail to customerservice@tuccitime.com.
9) Right of withdrawal, complaints and request to replace the product.
Pursuant to and in accordance with art. 64 of D.Lgs. 206/2005, the Customer is entitled to withdraw without providing any specific reason within 14 working days from receipt of the product and receive a full refund of the price of the products including standard delivery costs, if any have been paid (but excluding supplementary costs for extra-requested delivery options). The right of withdrawal may be exercised by recorded mail to be sent to the Company (Franco Tucci S.r.l. Vicolo Barriera 2 31058 Susegana Treviso) or by e-mail (customerservice@tuccitime.com), fax (n. +390438437935). In case of exercising the right of withdrawal, the unwanted product shall be returned in its original packaging, complete in all its parts no later than 10 working days from following notification to the Company.
The products have to be intact, unsealed by the Customer following delivery, the products should not have been used, worn, washed or damaged. In any case, the exercise of the right to withdraw is reserved exclusively to the individuals who purchase the goods for purposes not connected with an entrepreneurial, business, craft or professional activity: therefore, the right to withdraw cannot be exercised by Customers who make VAT purchases or where there is an entrepreneurial, business, craft or professional activity. The return shipping costs of the product to the Company shall be paid by the Customer. The Customer has legal obligation to take reasonable care of the products and is responsible until the delivery to the Company. Once the products are delivered to Franco Tucci S.r.l. Vicolo Barriera 2 31058 Susegana (TV) Italy. The Company will examine all products returned and will notify the Customer via e-mail the refund approval within a reasonable period of time. In accordance with consumer protection legislation, the Company is entitled to deduct from any refund due, any decrease in the value of the returned products caused by improper handling of the products.
The refund, which includes the whole order or the part of the order involved in the withdrawal, shall be made by the Company using the same method originally used by the Customer to pay for the purchase within thirty (30) days from the products receipt and only if the products are under the conditions indicated to exercise the right of withdrawal. The Company shall not be responsible for delay caused by credit card/debit card companies refund policies.
If the Customer, after receiving the products, wishes to exchange one or more purchased product from a single order with other products for reasons not attributable to the Company, is entitled to request the Company their replacement no later than 14 days from their receipt: the Company, in return, shall be entitled to accept or otherwise to reject the request to exchange the products with other different products indicated by the Customer (after payment settlement). The delivery costs related to the replacement of the products shall be paid by the Customer.
All personalized items (for example with crystal designs, t-grip or e-tex features), limited editions ( for example Limited edition Scott Brash) or with personalized measurements, are FINAL SALES and are not eligible for a refund. These cannot be accepted for return or exchanged.
The Company guarantees that the products are free from any fault/defect. However, if the Customer notices any fault/defect, they may exercise the right to withdraw in case the terms set forth in art. 9 have not been expired yet. In any case, the Customer as “customer” (as defined in art. 9 paragraph 7) is entitled to the customer rights under art. 130 D.Lgs. 206/2005; such rights must be exercised in accordance with art. 132 of the aforesaid D.Lgs. 206/2005.
The Company is not responsible in case, under unforeseeable circumstances or force majeure, it is not able to deliver the order in the terms provided for by art. 8 or in case of any other inefficiency. The Company shall not be considered responsible, except for will full misconduct and gross negligence, for any Inefficiency or malfunctioning in connection to the use of the internet and out of control power from the Company itself. The Company shall not be responsible in case of damages, losses and costs afforded by the Customer following the failure to perform the contract for reasons not due to the Company, as the Customer is only entitled to the repayment of the amount paid. The Company is not responsible for any illicit or fraudulent use from third parties of credit cards, payslips or any other payment means at the time of payment of the purchased products, if the Company is able to prove the use of all the possible measures according to the best of its knowledge at the time when the event occurred.
The contract with the Company shall be intended as undersigned in Italy and are governed by the Italian law.
For any dispute that may arise from the application, performance and interpretation of these general conditions of sales or from the sales regulated therein, the competent court shall exclusively be the Court of Treviso.
Art. 4 (obligation for the Customer to print and keep the General Conditions of Sales together with product specifications provided on the website at completion of the purchase online).
Art. 8 (the Company is no responsible for delays due to the courier).

References: art. 128
 art. 64
 art. 9
 art. 9
 art. 130
 art. 132
 art. 8

Art. 4

Art. 8