Source: https://www.riflejeans.com/se_en/returns-refunds/
Timestamp: 2019-04-23 19:50:12+00:00

Document:
If for any reason you are not satisfied with your purchase, you are free to return the purchased products within 14 days from receiving the order.
On receiving the order, please wait at least 24 hours to allow the delivery information to be updated on your personal account. Once it has been updates, you will be able to request the return of your purchase.
If you are a registered user, please send your request from your reserved area. If you are not a registered user, click on the “Non registered user” link below to send your request.
1. After 24 hours from receiving the order, access your account here: Login. Click on "My Orders” and then click "RMA Request". Select the order containing the products you wish to return or replace, stating the reason and the request.
Please be reminded that we only replace products that are received damaged, faulty or are the wrong item: we do not effect replacements for changes in size.
2. Check your mailbox as you will receive a confirmation email containing the Return Material Authorisation (RMA) form and code, the courier to use and the address of our warehouse which must be printed and applied to the outside of the packaging of the products to be returned.
If you choose to use our courier, the cost of the service cost will be deducted from the product refund.
Do you wish to print off your RMA Form? You can download it from your account in the “My Returns” area. Select the RMA Code, view the request and click on “Download the RMA Form (PDF)”.
3. Return the products in their original packaging: products must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals, and labels and tags still attached to the products.
Our warehouse operators will check all returned products to ensure they are in perfect conditions; you will be charged for any loss of value of the product, and receive a refund for the residual amount.
4. Print the RMA Form and insert it inside the packaging of the products to be returned. Apply our warehouse address to the outside of the box.
7. When our warehouse receives the returned products, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer.
In case of defects and / or non-compliance, you will have the right to restore the conformity of the product, through repair or replacement, or alternative remedies in the cases expressly provided for by art. 130 of the Italian Legislative Decree n. 206/2005.
If the received products are damaged, non-compliant, faulty or incorrect, you may apply for a repair or replacement or refund of the purchased goods within 2 (two) months of acknowledging the same.
The Seller, in accordance with European Directive 44/99/CE and Italian Legislative Decree No. 206/2005, provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer.
To request a refund, follow the instructions provided in the "RMA Request" paragraph above, indicating Damaged, non-compliant, or incorrect product as the reason, and attach one or more images of the product that clearly show the defect.
On completing the procedure, you will receive a confirmation email containing the RMA Form and relative instructions on how to proceed.
The authorization to return the product will not in any way constitute non-conformity, the existence of which must be ascertained by us after the return.
We reserve the right to refund faulty products after conducting all quality controls to assess actual non-conformities.
If the non-conformity of the product is confirmed, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc) or by bank transfer.
The data collected (name, surname, e-mail: mandatory to obtain the subscription to the newsletter service) will be used to send personalized emails from Rifle & Co. Srl related to exclusive offers, new arrivals, invitations to events, competitions and more promotional content.
The data can be processed both in paper and electronic: the use habits of the newsletter will be monitored (such as the success in reception, the consultation modalities such as the activation of active areas will be able to direct the contents of the subsequent newsletters). The personalization of the contents of the newsletter may be a function of the purchase habits and the age of the interested party, if collected.
The data will be kept until terminated by the interested party, always possible through a link at the end of each newsletter, which allows deletion from the distribution list through a guided procedure.
The data collected will not be disclosed but may be communicated to technical partners, appointed according to the GDPR regulations as External Data Processor for data processing and kept confidential and to protect data collected according to rules signed between the parties by means of a DPA (Data Protection Agreement) prepared in accordance with the aforementioned GDPR regulations.
The Data Controller is the company Rifle & Co. Srl, via G. Matteotti 2B / 2C, 50031 Barberino in Mugello, (FI); technical partner and External Data Processor is the company MAPP Digital Italy S.R.L., Via Pietro Orseolo 12 (20144 Milan), ITALY.
Pursuant to articles 15 - 21 of EU Regulation 2016/679 a number of rights are recognized to each interested party.
Right of Access: the interested party, pursuant to art. 15, has the right to obtain confirmation that the processing of personal data concerning him is underway and, if necessary, to obtain a copy thereof. You also have the right to obtain access to your personal data and to further information such as the purpose of the processing, the categories of recipients, the retention period and the rights that can be exercised.
Right of rectification: the interested party, pursuant to art. 16, has the right to obtain the correction of inaccurate personal data concerning him or their integration.
Right to cancellation: the interested party has the right to obtain the cancellation of personal data concerning him/her, without unjustified delay, if one of the reasons provided for by art. 17.
Right to limit processing: the interested party has the right, in the cases provided for by Article 18 of Regulation 2016/679, to obtain the limitation of treatment.
Right to object to the processing: the interested party has the right to object to the processing of personal data concerning him/her according to the provisions of art. 21 of the 2016/679 Regulations.
Data Controller: Rifle & Co. Srl, Viale G. Matteotti 2B-C, 50031 Barberino di Mugello (FI), ITALY, VAT number 06759530485, email info@riflejeans.it - ​​Certified Email Service*: refleandco@pec.it, phone +39 05584761.
The Data Controller reserves the right to modify, supplement or periodically update this Privacy Statement in accordance with the applicable legislation or the measures adopted by the Italian Data Protection Authority.
The data collected (name, surname, email, telephone, address: obligatory for the delivery of the goods) will be used exclusively for the completion of the shipment of the goods purchased and for the acquisition of sales data for statistical purposes.
The data can be processed both in paper and electronic: the company uses a CRM system (Customer Relationship Management) inside which all the historical data of their customers and their profiling on the habits converge of purchase on the basis of which, following the expression of any consent by the interested party, personalized purchase proposals may be sent based on age and the aforementioned purchase habits.
The legal basis for data processing is the collection of consent by the interested party: consent is not mandatory but the lack of consent will not allow the completion of purchases.
The data will be kept for a period of 24 months to allow customer care activities, the management of guarantees and complaints from customers.
The data collected will not be disclosed but may be communicated to technical partners, appointed according to the GDPR regulations as External Data Processor for data processing and kept confidential and to protect data collected according to rules signed between the parties by means of a DPA (Data Protection Agreement) prepared in accordance with the aforementioned GDPR regulations. The communication of the shipping data of the goods will be communicated to the External Data Processor’s logistics partners for the completion of the delivery of the goods purchased.
The Data Controller is the company Rifle & Co. Srl, via G. Matteotti 2B / 2C, 50031 Barberino in Mugello, (FI); technical partner and External Data Processor is the company Triboo S.R.L., Viale Sarca 336, Building 16, (20126 Milan), ITALY.
1.1. These general terms and conditions of sale (hereafter also the "Conditions") shall apply to the purchase of “RIFLE” brand products (hereafter the “Products” or individually the "Product") via the e-commerce website (hereafter the “Site”) by users falling within the definition of "Consumers” pursuant to article 1.2 below. The Site, which is the property of Rifle & Co S.r.l, with registered office in Barberino di Mugello (FI) 50031, Viale Giacomo Matteotti n. 2/B , tax code, VAT no. 06759530485 and Business Register enrolment no. R.E.A. n 654050 (hereafter the “Owner”), is managed by Triboo Digitale S.r.l. - a Triboo Group company - with registered office in Viale Sarca 336, 20126 Milan, Italy, tax code, VAT No, and Milan Business Registry Enrolment No. 02912880966 hereafter "TRIBOO DIGITALE").
1.2. TRIBOO DIGITALE sells the Products on the Site on behalf of the Owner. The Parties involved in the purchase of Products via the Site shall be TRIBOO DIGITALE as Seller (hereafter the "Seller ") and the party purchasing one or more Products for reasons other than in relation to the profession, business, trade or craft conducted by that party, as the buyer (hereafter the "Consumer") (the Seller and the Consumer shall be referred to jointly as the "Parties"). The purchase order processing activities, including the delivery of the Products, shall be managed directly by the Owner.
1.3. The Owner is not a party of these Conditions, but holds all rights to the Site's domain name, the logos, the registered trademarks relating to the Products available on the Site and holder of all copyrights relating to the Site and its contents.
1.8. Consumers must be aged 18 or over in order to make purchases on the Site and have legal capacity; the Consumer declares compliance with such requirements.
1.9. The Consumer shall be charged for any costs incurred to connect to the Site via the Internet, including any telephone expenses, according to the rates applied by the service provide chosen by the same.
2.2. The Seller reserves the right to amend these Conditions of sale at any time, at his own discretion, without being liable to provide any notice to Website users. Any amendments shall come into force from the date on which they are published on the Site, and will only apply to sales concluded from that date onwards.
3.2. The purchase order submitted by the Consumer to the Seller via the Site shall be a valid contractual offer and is subject to these General Terms and Conditions of sale, which form an integral part of said order; by placing an order with the Seller the Consumer undertakes to fully accept the same without reservation. Before proceeding with the purchase of the Products by sending the purchase order, Consumers will be asked to read these general terms and conditions of sale carefully, further to the notice concerning withdrawal rights, to print off a copy of the same by clicking on the ‘print’ button and to save or keep a copy of the same for their own records. Consumers will also be asked to check and correct any errors in their personal data.
3.3. The Consumer's purchase order is accepted by the Seller by sending an e-mail to the Consumer confirming the order, to the address provided to the Seller during the Site registration process, or during the order process if the Consumer has not registered on the Site; the order confirmation email which will include a link to these Conditions, a summary of the order placed, including a detailed list of the prices, shipping costs and applicable duties, along with a description of the product features. The Consumer’s order, the Seller's order confirmation and the Conditions applicable to the contract signed between the Parties will be filed electronically by the Seller’s IT systems and the Consumer may request a copy of the same by sending an e-mail to the Seller at customercare@rifle.it.
4.1. The Products displayed on the Site can only be purchased by selecting the relative Products and adding them to your virtual shopping cart. Once that selection is complete, in order to purchase the Products chosen and added to the shopping cart, the Consumer will be asked to (i) register with the Site, providing details as requested, or, (ii) where already registered, to login, or (iii) to provide their details so that the order can be completed and the contract can be concluded. If the details on the order are different from those provided during the Site registration phase, the Consumer will be asked to confirm the details (by way of example and not limited to: name, surname etc.) as well as the delivery address for the Products chosen, the billing address and, on an optional basis, a telephone number on which the Consumer can be contacted in relation to the purchase made. The Consumer will be shown a summary of the order to be processed, and change the contents: at this point, the Consumer, is required to carefully read and expressly approve these Conditions by ticking the relative check box and, finally, confirm the order by pressing the "Place Order" button; this will send the order to the Seller with the consequences illustrated in paragraph. 3.2. of this contract. The Consumer will also be asked to select a delivery option and a payment method from those available. If the Consumer selects immediate payment by credit card, Pay Pal or real-time bank transfer, he will be prompted to provide the relevant data via a secure socket connection. The Seller reserves the right to check the personal details provided by the Consumer for accounting and administration purposes. For payments by credit card, the purchase price will only be charged to the Consumer when the Seller sends the actual order confirmation.
4.2. In the event that during the Product selection procedure on the Site pursuant to art. 4.1 above, the Consumer should notice that the price of one or more of the Products he/she intends to select and purchase is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site, the Consumer is kindly requested not to proceed with the purchase order and report the technical error to the Seller's Customer Care service by e-mail to the following address customercare@rifle.it.
5.2 The Seller undertakes to do everything within its power to comply with the delivery times given on the Site and, in any event, to deliver within a maximum of 30 (thirty) days from the day after the Consumer places the order. If the order cannot be processed by the Seller, as the Product ordered by the Consumer is not available, even temporarily, for delivery, the Seller shall notify the Consumer in writing and refund the amount already paid as illustrated in more detail in art. 5.3 below. If the Consumer has selected the bank transfer payment method, the delivery term will become effective from the moment the Seller receives the payment.
5.3. The Products ordered by the Consumer shall be delivered according to the method chosen from those available and listed on the Site when the order was placed. The Consumer undertakes to promptly check, as quickly as possible, that the delivery is correct and includes all and only the purchased Products, and to notify the Seller, within this deadline, of any faulty products received or any discrepancy between the order and the goods actually received, following the procedure referred to in art. 8 of this contract; failure to do so will infer that the Products shall be deemed as accepted. In the event that the packaging or boxing of the Products ordered by the Consumer reaches its destination visibly damaged, the Consumer is invited to refuse to accept the delivery from the carrier/courier or accept the delivery “with reservations”.
6.3. If the Products are to be delivered to a country outside the European Union, the total price stated in the order and order confirmation, including indirect taxes, is net of any customs duties and any other taxes which the Consumer hereby agrees to pay for, if required, in addition to the price stated in the order and order confirmation, as required by laws in force in the country to which the Product will be delivered. For further information on any duties or taxes applicable in his country of residence or destination of the Products, the Consumer is invited to check with the relevant authorities in his country of residence or destination of Products.
7.1. Payment for Products purchased on the Site shall be made strictly within 10 (ten) days from when the order confirmation is sent by the Seller to the Consumer. The Consumer expressly agrees that processing of the contract by the Seller will commence the moment the price of the purchased product/s is credited to the Seller’s bank account.
7.2. Payments for orders can be effected by credit card or PayPal at the conditions provided below. The Seller may allow additional payment methods, indicating them in the Website's payment section.
7.3. When payment is by credit card, the Consumer will be transferred to a secure site and the credit card information will be communicated directly to Banca Sella S.p.A., with registered office in Biella (Italy), Piazza Gaudenzio Sella, 1 - 13900 Biella, registered with the Chamber of Commerce, Industry, Agriculture and Crafts of Biella, VAT no. 02224410023 the operator designated by the Seller to handle all such transactions. The data provided will be sent securely using SSL (Secure Socket Layer) 128 bit encrypted file transfer systems. Such data remain inaccessible even for the Seller.
7.4. Orders may be paid for by bank transfer to the Seller, where the Consumer shall use the "Swift" and IBAN codes indicated on the order confirmation, together with the order number.
7.5. The invoice/tax records relating to the purchase will be sent to the Consumer, where foreseen by applicable laws in force, in electronic format to the e-mail address provided by the Purchaser during the registration process, if the products are to be delivered to a recipient in the Italian territory, or attached to the purchased product in paper format, in all other cases.
8.1. The Seller, in accordance with European Directive 44/99/CE and Italian Legislative Decree No. 206/2005 (hereinafter "Consumer Protection Code"), provides Consumers with a legal warranty that the purchased products are free from material or manufacturing defects, and conform to the descriptions published on the Site for a period of 2 (two) years from the date on which the Products are delivered to the Consumer. Warranties are not applicable when Products have been used or washed in an inappropriate manner, without following the instructions/warnings provided by the Seller and/or the Owner of the product, on the information leaflets, tags or labels.
8.4. In cases of defects and/or nonconformities, the Consumer shall be entitled to have the conformity of the Product reinstated with repair or replacement of the same by the Seller, or alternate remedies in the cases expressly foreseen by art. 130 of Legislative Decree no. 206/2005.
If the Seller undertakes to refund the Consumer for the price paid, the refund will be effected, where possible, using the same payment method used by the Consumer to purchase the product, or by bank transfer. The Purchaser will be responsible for sending the Seller, using the same e-mail address customercare@rifle.it the bank details for the bank transfer in his favour, and allow the Seller to to transfer the refund.
10.1 Notwithstanding the exceptions under art. 59 of the Consumer Code, the Consumer shall have the right to withdraw from any contract concluded pursuant to these general Conditions of sale, without incurring any penalty, within 14 (fourteen) days from (i) the day on which the Product is delivered or (ii) if several Products on one order are delivered separately, from the date the last Product was received.
10.2 To exercise a right of withdrawal, the Consumer shall, before the deadline indicated in paragraph 10.1 above, access the "My Returns" page in the My Account area or, if the same is not a registered user, by accessing the designated page and entering the order number and email address used to place the order. As an alternative, the Consumer can send an explicit declaration to Triboo Digitale, using the contact form or email address customercare@rifle.it, of his intention to exercise the right of withdrawal using the withdrawal form enclosed.
10.4 If the Consumer has received the product, he is required to return it to the above indicated address without undue delay and, in any event, within 14 days from the day that notice of such withdrawal was given. The deadline shall be met if the Consumer returns the goods before the period of 14 days has expired. The Consumer shall be responsible for the direct risks and costs of returning the goods, and providing proof of the same. If the Consumer exercises his right of withdrawal via the Site and wishes to use the return service provided by the Site, before confirming the withdrawal request, the cost to return the goods will be indicated.
10.5 If the Consumer withdraws from this contract, a refund of all payments received will be effected, including the costs of delivery (with the exception of the supplementary costs resulting from the choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from exercising the right of withdrawal. Such refunds shall be effected using the same means of payment used by the Consumer for the initial transaction, unless the Consumer requests the refund via a different means of payment, in which case the Consumer will be charged for any additional fees incurred as a result of the choice of such means. We may withhold the refund until we have received the returned goods or the Consumer has supplied evidence of having despatched the goods, whichever is the earliest.
to use the original packaging of the Products plus further protective packaging that will keep them intact and protect them from writing or labels.
11.1. The Consumer acknowledges that he or she is aware that all trademarks, names and other distinctive signs as well as any names, images, photographs, written text or graphics used on the Site or relating to the Products are and remain the exclusive property of Rifle. and/or its assignees, with no rights arising on the part of the Consumer in relation to the same as a result of access to the Site and/or purchase of the Products.
11.2. Unless prior specific consent is granted in writing by Rifle., no contents of the Site can be reproduced in whole or in part, transferred using electronic or conventional means, modified or used for any purpose whatsoever.
12.1. In order to proceed with the registration process, place an order and conclude this contract under these Conditions of sale, the Consumer is required to provide certain personal details. The Consumer hereby acknowledges that the personal data provided will be recorded and used by the Seller and by Rifle S.p.A. in accordance with and subject to the provisions of Italian Legislative Decree no. 196/2003 as subsequently amended - the Privacy Code (Personal Data Protection Code), to process each purchase via the Site and, upon granting his consent, for any other activities as illustrated in the specific Information Notice on the Personal Data Protection Code provided to the Consumer via the Site during the registration phase.
13.1. While the Seller takes all necessary precautions to protect personal data against loss, falsification, manipulation and improper use by unlawful third parties, due to the characteristics and technical limitations concerning the protection of electronic communications via the Internet, the Seller does not guarantee that the information or data viewed by the Consumer on the Site, even after the Consumer has provided relative login credentials, will not be accessible or viewable by unauthorised third parties.
13.2. Where data in relation to payments made by credit card are concerned, the Seller uses the services provided by Global Collect Service BV which adopts technological systems to guarantee maximum levels of reliability, security, protection and confidentiality for information transmitted over the web.
14.4. 14.3 If no settlement attempt is made, as under section 14.2, or the attempt is not successful, exclusive jurisdiction for all disputes shall be granted to the competent court in the Consumer's place of residence or domicile address.
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References: art. 130
 art. 15
 art. 16
 art. 17
 art. 21
 art. 4
 art. 5
 art. 8
 art. 130
 art. 59