Source: https://www.borovets-bg.com/en/page/info/useful-tips/general-terms
Timestamp: 2019-04-25 18:00:41+00:00

Document:
1.2. There are three ski centers in Borovets, namely: Sitnyakovo, Yastrebetz and Markudjiks. They include: ski runs of different level of difficulty - from beginners to experts with a total length of 58 km. and an overall surface of 85 ha and ways and connections between the ski centers as well as the ropeways and transportation facilities for passengers on their territory. Borosport Jsc. manages and maintains the following transportation facilities: 1 gondola lift, 3 quad chair lifts, 1 high-speed six-seater chair lift, 8 stationary surface lifts, 2 mobile surface lifts, 1 transportation ski belt, a baby ski belt and a carrousel as well as the respective buildings and service premises - offices, ticket offices, ski rentals, garages, workshops etc. Also on the territory of Borovets resort is located Sports Center Bistritsa - for the practice of cross-country skiing and biathlon.
1.3. The present General Conditions do not apply to the services provided by Borosport Jsc. under "Ski School, Ski and Snowboard Rental Equipment " in the ski depots to which separate conditions of Borosport Jsc. are in force.
1.4. The act of purchasing (paying for) any of the services provided by Borosport Jsc. or engaging in any activity within the scope of the present General Terms and Conditions shall be deemed to be an evidence for their understanding and knowledge by the user of the service. The act of purchasing (paying for) any of the services provided by Borosport Jsc. or engaging in any activity within the scope of the present General Terms and Conditions shall further mean understanding and acceptance of the specific conditions applying to the respective service if applicable and that they have been brought to the attention and knowledge of the user of the service.
1.5. A tourist or guest of the resort as well as any user in general of services provided by Borosport Jsc. who does not accept the present General Terms and Conditions in their completeness or any specific provision in them may apply their right to free choice and resolution not to use the service/s offered. Otherwise the provision of art.1.4 above shall apply.
2.1. The ski trails and runs in the centers (ski zone) in Borovets resort are accessible, secured, clearly delimited and marked by level of difficulty. The maintenance of the ski runs is provided by qualified service personnel in compliance with the safety standards, using the necessary machines and technical equipment for their maintenance and according to the specificities of weather conditions and terrain features.
2.2. The ropeways for passengers (lifts and surface lifts) in the ski centers in Borovets resort have been built and are operating in accordance with the applicable legislation in the R.Bulgaria, they comply with the safety requirements and, according to Certification No С354/15.05.2008 of the State Agency for Metrological and Technical Surveillance (SAMTS) are serviced by qualified personnel and their operation is supervised by the respective State authorities - the Directorate General “Technical Inspection” in Sofia city.
In other hypothesis stipulated by the legislation in force.
2.5. All instructions and restrictions relating to the use of ski runs and passenger ropeways located in the ski centers in Borovets resort are publicly displayed - on information boards at the down stations of ropeways/lifts and at access points to ski the runs.
2.6. The potentially hazardous areas on the ski runs (narrow sections in woodland, getting off the ski run hazard areas, areas where crossing the ski runs is prohibited etc.) are marked with the respective signs, placed in clearly visible locations on the ski run ahead of the dangerous area.
2.7. The following information shall be displayed on the information boards at the ticket offices at the lower stations of the lifts: Map of the Ski Centers; Working Hours of the Lifts; Rules on Provision and Use of Passes Providing Access to the Lifts; Obligatory rules for safe conduct, Price List for Lift Tickets and Passes; Price List for All the Services Provided by Borosport Jsc.; Mountain Rescue Service Information; Emergency telephone numbers.
2.8. The tourists using the ski centers in Borovets resort shall read carefully the present General Terms and Conditions and Rules of Use and shall abide unconditionally by their provisions. They must observe the instructions and the restrictions publicly displayed on the information boards located in the ski centers as well as the guidelines provided by the personnel servicing the ski centers relating to the correct use of the ski runs and ropeways so as to limit the risks of accidents and avoid disrupting the operation of the facilities in the ski centers.
2.9. Tourists (if underage or minor - their parents or custodians) acknowledge that when skiing/snowboarding in the ski centers in Borovets resort, they do so at their own risk.
2.10. SPECIAL ATTENTION is drawn by Borosport Jsc. to all tourists and guests to the resort that practicing snow sports (skiing, snowboarding, ski running and others, involving direct or indirect movement on snowy or icy surface) involves serious risks and each individual tourist assumes it is their sole responsibility. Skiing or learning skiing/snowboarding including engaging in other activities on snowy or icy surface, the use of lift facilities and transport belts, is a hazardous sport (activity) which may result in pain, serious injury or trauma, death and/or property damage to the person/tourist practicing it and each tourist (practicing individual, user of service) shall use their own discretion so as to whether to engage or not in said activities. Borosport Jsc. shall be discharged of any liability or consequences resulting from the tourist’s using or not using their own discretion as stipulated in the previous sentence including any adverse consequences of whatever nature - personal (non material) or material suffered by any user of provided services (skier, snowboarder, tourist) or ski centers in the resort.
2.11. The conditions on the ski slopes and trails are subject to constant change due to weather conditions and use and this is an inherent part of the risks relating to the practicing of snow (winter) sports. Other such hazards including but not limited to are: change in snow quality, inclination and terrain, ice and icy surface, rough terrain, bare rocks, trees and other types of forest vegetation or debris (above or under the surface), bare areas, lift towers, facilities and electrical poles or other utilities installations, fences or their absence, snow production equipment, snow grooming machines and their components, motor vehicles on snow as well as any other obstacles - natural or manmade, and terrain features within or outside the marked ski runs and trails as well as collision with equipment, obstacles or other participants to the snow (winter) sports including power outage and the resulting stoppage in ropeways and transportation belts operation.
2.12. Borosport WARNS AND INFORMS that all risks referred to (not exhaustively) in the present General Terms and Conditions carry serious potential risk of discomfort (physical and/or emotional), injuries and traumas of different level of gravity, serious health damage and even death.
2.13. Before starting to use the services provided in the ski centers in Borovets resort and Borosport Jsc. in particular any tourist must assess carefully their current actual psychological and physical health state, the concrete snow/weather conditions and the potentiality for their sudden change, and their capacity and required skills to engage in the respective activity - skiing/snowboarding on the slopes in the ski center and/or the use of the ropeways servicing them (lifts, surface lifts including transportation belts) and to make an assessment about their capacity to assume the risks specified in the present General Terms and Conditions. Any consequence resulting by the failure of any individual (skier, snowboarder, tourist) to make such assessment or making it incorrectly shall be entirely borne by the individual.
2.15. Borosport Jsc. shall not be held liable and shall pay no compensation of whatever nature or kind and for any damages resulting from traumas, other injuries and/or death suffered as a result of accidents with tourists in the ski centers which are not a function solely and uniquely of Borosport's faulty conduct. So as to avoid any doubt all users of the services provided by Borosport Jsc. shall be considered duly informed about such release of liability through publicly provided access to the present General Terms at the following locations: the lift ticket offices, the Information Center of Borosport Jsc. in the Rila Hotel, Borovets resort as well as by posting the full text on the official website of the company, and shall have no right to claims towards Borosport Jsc., its owners and employees for traumas, inconvenience and/or injuries suffered during the use of the facilities and during the use of services provided by Borosport Jsc. in general.
2.17. Borosport Jsc. shall not be held liable and shall have no obligation to provide at their own expenses to the tourists using services in the ski centers of Borovets resort any insurance covering major risks such as death and permanent disability, medical costs and repatriation. Each tourist may at his/her own discretion provide for such insurance coverage.
3.1. The working hours of the ski runs in the ski centers in Borovets resort are in conformity with the working hours of the passenger ropeways/lifts which service them without days off unless the occurrence of an extraordinary event/s requires the closing of the ski run/s.
3.2. The working hours of ski runs “Martinovi Baraki 1, 2, 3 and 4”, “Rila”, “Iglika”, “Rotata” and the lower section of Sitnyakovo ski way which are designated for night skiing/snowboarding (under artificial light) are between 06:00 PM and 10:00 PM with no closure day except in the event some extraordinary circumstances requiring the closure of the ski run/s. The working hours of the respective lifts which service them: (high-speed six-seater chair lift) Martinovi Baraki Expres, stationary surface lifts Rila, Iglika and Rotata is from 06:00 PM to 21:30 PM without closure day except in the event some extraordinary circumstances requiring the closure of the ski run/s.
3.3. No skiing/snowboarding is allowed on the ski runs outside the working hours and after the closing hour of the respective ski center.
3.4. Dark sections of the ski runs are prohibited for night skiing/snowboarding.
3.5. Individuals who are visibly under the influence of alcohol or drugs are prohibited from using the ropeways and/or skiing/snowboarding.
3.6. No mountain biking is allowed outside the marked trails or on the ski runs in the ski centers in Borovets resort.
3.7. No motor sledges or ATVs are allowed on the ski runs in the ski centers in day or night time. Exceptions are made only for emergency medical assistance by the Mountain Rescue Service or police intervention or in the event of technical failure on the facilities of Borosport. Motor sledges and ATVs are allowed only outside the ski centers in Borovets resort and may circulate on tracks only expressly specified by ordinance of the Mayor of Samokov city.
4.1.1. Skiers/snowboarders/runners must use only marked and open ski runs and must obey all posted markings and signs.
4.1.2. Riding outside the marked ski runs and trails and outside the working hours and closure time of the respective ski center, as well as any disregard of closed runs and trails and/or sections on them, is forbidden and by all means shall be at the skier’s/snowboarder’s own risk and responsibility.
4.1.3. All tourists are bound in their general conduct on the slopes and in using the ropeways to be no threat or obstruction to others or themselves.
4.2.1. The rules apply to all users of ski and snowboard equipment in Borovets resort. Each skier or snowboarder should know and observe these rules.
7. must provide assistance to victims of injury or accident by putting them at safety and calling without any delay the rescue service.
4.3.1. Cross country trails are used one way only. If a two-way use is allowed exceptionally partition fences and nets are obligatory.
4.3.2. Cross country skiers moving at a lower speed should keep at the right side of the trail.
4.3.3. Tourists-cross country skiers shall give way to others coming from behind at request.
(*). The rules under art. 4.2 shall apply as well to tourists- cross country skiers when not in breach of any of the provisions under art.4.1.
1. To ride only on areas of the ski slopes which are marked and lit up.
2. To not ride outside the trails specified (lit up) for nigh skiing.
3. To stay away from the ski slopes after closing hours of the ski center when lights are off which is set for 10:00 PM.
4. To use personal equipment which is suited to the specific conditions of riding under artificial light and to weather conditions typical for the winter mountains after sundown.
The ski/snow bike must have a good working and reliable stop system.
4.5.2. All other alternative forms of riding on the ski slopes and the connections between them are forbidden including but not limited to: airboard, taking off and landing on the slope with one wing, fat bikes and others.
4.5.3. Riding on sledges is allowed in just one specifically delimited and secured area of the ski trail which is located at the bottom lower part of Cherveno zname trail and is marked with all necessary signs. Riding on skis and snowboard is not allowed in this area.
4.6. Specific rules applying to tandem and other forms of paragliding on the territory of Borovets resort.
The area designated by Borosport AD for take off is marked and secured and is located right before the start of Yastrebetz 1 trail (Temeto). The direction of the take off is Beli Iskar village which is the landing area as well. Yastrebets gondola lift gives access to Markudjik ski center from where you can ride along Haramia trail which leads directly to the take off area.
In winter season take off in shoes only is not allowed. Pilots must have skis or snowboard and be able to ride on them and be in control.
Flying over ski trails and the connections between them as well as landing on ski trails and the connections between them is strictly forbidden. The entire flight must unfold over the trees and outside the limits of the ski trails and the connections between them until the final destination landing point is reached.
We recommend that the pilots be equipped with portable high frequency radios for connection and use them during the flight.
The final landing point of the flights in winter season is Beli Iskar village.
5.3. When buying a reloadable lift pass a BGN 5.00 fee is charged for the plastic as stated on the pricelist.
5.4. The working hours of the ticket offices for tickets and lift passes are from 08:30 AM to 04:00 PM, no days off. Payment for tickets and lift passes is made cash or by bank debit and credit cards at the POS terminals at the ticket offices.
5.5.1. The working hours of the ticket offices where night skiing (riding under artificial light) passes are purchased is according to the working hours of the respective ski run or the ropeway/lift which services it.
5.6.1. Return (round-trip) tickets - valid for the Gondola lift and " Sitnyakovo Express" Quad only.
а). Morning half-day lift pass giving the right to use all operating ropeways (lifts and surface lifts), transport belts and runs in the ski/snowboarding centers from 08:30 AM to 12:30 AM.
f). Lift pass for six non-consecutive days giving the right to use all operating ropeways (lifts and surface lifts), transport belts and ski runs in the ski centers within the ropeways' respective working hours (the lifts servicing the night skiing runs not included) as from the date of purchase of the respective pass to the end of the working time on the date on which the ski/snowboarding season in Borovets resort is closed.
g). Season lift pass giving the right to use all operating ropeways (lifts and surface lifts), transport ski belts and ski runs in the ski centers within the working hours of the ropeways as from the date of its purchase until the end of the working hours on the date on which the ski season in Borovets resort is closed.
h). Annual passes for adults and annual passes for children shall be on sale at the ticket offices at prices for adults and prices for children as specified in the Price list. The annual pass gives the right to use the lift facilities in the resort for the period stated on it as from the date it was issued.
5.7. Season lift passes issued for multiple use shall have the first and family name of the user printed on them. Rechargeable cards issued for multiple use must display the first and family name of the user.
5.9. The price of each purchased ticket/lift pass includes an insurance coverage for transportation of people on ropeways and transport belts as well as Accident coverage valid for the ski centers in Borovets (which include the marked ski runs and trails, ski ways and connections between them) which is valid only for the winter season and covers the costs for searching in the event of accident on the ski slopes, the provision of first medical aid on the slope or in the rescue center of the Mountain Rescue Service and the transportation of the insured individual by special rescue means to the nearest medical center within the ski centers. insurance coverage is not valid in the freestyle (terrain) parks - Borosport Snowpark and PromoPark Borosport and for freeride.
5.10. Permits authorizing the practice of snow sports tuition/instruction as a business activity shall be released and sold at the ticket office next to the Adventure Center in the Rila Hotel only to persons who meet the standard sector requirements and in conformity with the specific provisions set out by Borosport JSC. The forms adopted by Borosport for these permits are obligatory. The permit is personal and contains a photo of the holder, their full name and the name of the ski school. In the event of violation or fraudulent use of the permit it shall be seized without compensation as provided by the rules governing the release and the use of said permits.
5.12. Children aged up to 7 years (uncompleted) can use the ropeways servicing the runs in the ski centers in Borovets resort free of charge. The use of the ropeways by children aged up to 7 years (uncompleted) shall be permitted only with an accompanying adult bearing the responsibility for their safety during the ride.
5.13. Lift passes for children above 7 years of age but below 14 years of age shall be issued with a validity term as set out in art. 5.6.2 and may be purchased at the ticket offices at a price for children specified in the Pricelist. A document certifying the age of the child shall be required for the release of a child pass, such as a school booklet, passport or other document on which such information is available.
5.14. Lift passes for youth - persons above 14 years of age but below 23 years of age (uncompleted), shall be issued with validity period as stipulated in art. 5.6.2 and shall be on sale at the ticket offices at prices for youth as stated in the Price list. A binding condition for the issuing a youth pass is the provisions of an paper certifying the age - student's or school booklet, passport, personal ID card or other document displaying such information.
5.15. Lift passes for elderly - people above 65 years of age shall be issued with validity period as stipulated in art. 5.6.2 and shall be on sale at the ticket offices at prices for elderly as detailed in the Price list. For an elderly pass to be issued a paper shall be required certifying the age - passport, personal ID card or other document displaying such information.
5.16. Lift passes for families - for up to two adults and up to three children (7-14 years uncompleted) shall benefit from a 20% discount on the regular price at the ticket office for the respective lift pass. The discount shall be applied to the lift passes for the adults only.
5.17. Anyone having purchased a ticket or a lift pass shall keep the ticket/pass for control of its validity by the authorized personnel.
5.18.1. Borosport's “Ticket Control” staff are the persons authorized to control the validity and the correct use of the tickets/lift passes by tourists at the gates of the ropeways' access system. They are in charge of controlling the access to the ropeways. On the territory of the ski runs in the ski centers in Borovets resort the control is performed by the Ski Patrol staff. Ticket control and Ski Patrol staff identify themselves with a personal service card so as to establish their authority.
A lift pass with a counterfeited validity term and/or counterfeited name and photo.
5.20. Anyone having purchased a ticket or lift pass shall produce it for control of its validity upon request by the authorized staff.
5.21. Selling of lifts passes at places other than the ticket offices as well as reselling of lift passes is prohibited on the territory of Borovets resort.
5.22. Anyone having purchased a lift pass shall have no right to transfer them for use by another person or resale them for any reason whatsoever.
5.23. Should violations of the prohibitions under the above mentioned art.5.21 and art.5.22 be established by the authorized controlling staff the transferred/resold/sold lift pass shall be cancelled and a protocol shall be made.
5.24. Should a lift pass/ticket be seized for fraudulent use at the moment it is being used at the access gates the ticket/pass shall be cancelled by the Ticket Control staff and the violator shall be refused further access to the ropeways.
6.2. Any claims and complaints relating to the services provided by Borosport Jsc. in the ski centers in Borovets resort shall be considered provided they have been filed in writing with Borosport's head office or the Information Center in the Rila Hotel or at the ticket offices at the lift stations not later than 24 hours after the expiration of the validity of the ski pass.
7.1.4. To prevent the use of the ski runs and the servicing ropeways in the ski centers in Borovets resort by individuals whose conduct is in violation of the obligatory rules for safe conduct provided under section IV and/or in an inconsiderate manner putting at risk their own health and safety as well as the health and safety of other tourists in the ski centers.
7.1.8. To prevent any unauthorized snow sports tuition carried out by individuals without a valid permit for such activity.
7.1.9. To assess the conditions for practicing snow sports on a given day and to give information relating to closing trails or portions of them.
7.1.10. In the event of impending danger to alert and give instructions to the skiers about how to act in the given situation.
7.1.11. To provide help and assistance to injured people by securing the place of the incident and waiting for the medical or rescue staff.
7.1.12. To request personal identification during check-ups.
7.1.13. The patrol, in providing for their professional obligations, has the right to address warning to the persons who do not observe the provisions stipulated in the present General Rules.
7.2.2. Cancel immediately lift passes which have been subject to fraudulent use found during control checks as well as the lift passes of anyone violating the rules set out under the present general terms and conditions and to register the facts in a protocol.
8.1. Anyone using the services on the territory of the ski centers in Borovets resort may report a violation of these General Terms and Conditions at the following telephone numbers: +359 889 607 000; +359 750 32 484 and +359 750 32 217 or at any lower lift station. The Bulgarian Mountain Rescue Service answers the following telephone numbers: +359 887 100 237 14 73; +359 887 100; 238; +359 887 100 243 or the telephone of Borovets Center +359 750 32 450.
8.3. Anyone using the ski services on the territory of the ski centers in the ski zone and who has purchased a lift pass/ticket at Borosport's ticket offices shall, by the fact of acquiring and using the pass express their positive attitude towards the rules provided in the present General Terms.
8.4.2. at the Information Center of Borosport Jsc. in the Rila Hotel (Borosport Adventure Center) or at the official website of Borosport Jsc.: www.Borovets-bg.com.
8.5. Borosport Jsc. reserves the right to amend the present General Terms and Conditions based on precedents and past experience and/or in a bid to comply with the best practices in other ski centers and/or in order to add specifics to the present General Terms and Conditions. The amendments shall enter into force with regard to third persons as from the date of the public notification at the above listed locations.
The present general Terms and Conditions have been approved with Ordinance dated 01.06.216 signed by the Executive Directors of Borosport JSC and shall com into force as from the date of their approval.

References: art.1
 art. 4
 art.4
 art. 5
 art. 5
 art. 5
 art.5
 art.5