Source: https://www.navieraarmas.com/en/preguntas_frecuentes_en
Timestamp: 2019-04-23 00:24:06+00:00

Document:
In some cases, subsidies have been extended to citizens of non-EU countries, or rather, who are not from the European Union, the European Economic Area or Switzerland.
This measure will take effect on tickets sold as of day, 1 April 2013.
Inclusion of the new beneficiaries in the automated accreditation system (SARA) is currently under way.
Madrid, 1 April 2013 (Ministry of Public Works).
As of today, 1 April, the Ministry of Public Works has extended the application of subsidies on air and sea travel tickets for residents of the Canary Islands, the Balearic Islands and the autonomous cities of Ceuta and Melilla.
Until now, discounts on air travel for non-mainland residents were only available to Spanish citizens, citizens of other European Union member States, of Sates signed up to the European Economic Area Agreement or of Switzerland.
With this extension for tickets sold as of 1 April 2013, as established in the Thirteenth Supplementary Provision of the Spanish National Budget Act for 2013, this state-assistance programme now applies to citizens of non-EU countries who are related to residents already entitled to the subsidy; and to citizens of non-EU countries who are long-term residents.
In both cases, residency in the Canary Islands, Balearic Islands, Ceuta or Melilla must be verified through presentation of a local residency certificate issued by the municipal council and a corresponding, valid residency permit, until these new cases for discounts are included in the automated residency accreditation system (SARA). From 1 October last year, SARA was made available to all air and sea travel companies and to all booking operators in order to assist citizens with the residency accreditation procedure.
"For an indefinite period until the Spanish Government either modifies or replaces the current subsidies scheme for regular maritime passenger transport, the cost of tickets, which must be previously communicated to the General Management of Merchant Shipping, will be subsidised, except for the difference relating to the price of first class seating or cabins occupied by only one person."
- Spanish citizens:	the registration certificate issued by the municipal council according to the model in Annex 1 of Royal Decree 1316/2001, accompanied by the national identification document (DNI) as proof of identity. Spanish citizens under 14 years old who do not have a DNI will only need to present the municipal registration certificate.
- Foreign citizens: (national residents of the 27 EU member states and Norway, Liechtenstein, Iceland and Switzerland):	the registration certificate issued by the municipal council according to the model in Annex 1 of Royal Decree 1316/2001, accompanied by the national identification document (DNI) as proof of identity.
These documents will only be effective for proof of residency if they are currently valid.
From 01 September, make sure you have your municipal registration certificate and the aforementioned identification documents in order to receive your subsidised ticket and obtain the corresponding boarding card. If you are unable to prove your residency or identity you will not be able to make the subsidised journey.
In order to make the new accreditation requirement as easy as possible, the Public Works Ministry, in collaboration with the Finance and Public Administration Ministry, is working with the shipping companies and reservation systems to develop a telematic system to confirm that the citizen complies with the subsidy requirements when the ticket is issued, therefore avoiding the need to bring the municipal certification. This will be implemented during the coming months.
The process can be started on the main page and also on the 'Buy a Ticket' tab.
Select the route you wish to travel, the date (and the return date, if applicable) and the accommodation you want on board.
If there is only one type of accommodation available, it will be selected automatically.
If you wish different types of accommodation on the departure and return, you can select them on the ‘Buy a Ticket’ page only (not on the main page).
Select the type of vehicle (leave empty if not travelling with a vehicle).
Finally, state the number of people who are going to travel and remember that you cannot select more than 5 (adults and children) per ticket.
If you are not sure of the date you want to travel, you can click on the ‘Flexible on dates’ box so the search results provide several options.
A table will be displayed with the different times available and the price of each one according to the stated fare.
In order to proceed, select the date of departure you wish (and return if applicable), the residence discount and the fare you want (see the conditions below).
If there are departures in the list that cannot be selected, it means that there is no availability on that route.
For return tickets, the selected fare will apply both ways.
The price that appears on each line is the total price for passengers and vehicles for the selected route (one way or return) for the fare stated in the column.
In the lower part, once you have selected the requested routes, the total price of the ticket (return included) will appear for the total number of passengers and vehicles for that fare.
After confirming the route and fare you must state the personal details of the travellers on the ticket, taking into account the condition of resident and that it is mandatory to insert the identity card number (Spanish Identity Card or Foreign Residence Permit for non-nationals).
If there is an error in the data or the temporary availability is affected during the purchasing process, the system will inform you of the error, and you will have to start the purchasing process again.
In order to finish the process you must pay for the ticket with your credit card.
The payment process is carried out with our bank. This operation will be carried out under the highest security measures and following current regulations.
If the payment is denied, it is the bank that carries out this operation and verification. NAVIERA ARMAS does not act as an active agent in this process.
In order to provide the best service, NAVIERA ARMAS would like to remind you that you must insert the payment details exactly as they appear on your credit card because these details will be used to retrieve your ticket on the web site.
After the payment process, the ticket will be shown on the screen and it can be printed easily with the button.
If you are not able to print your ticket, take note of the ticket number that appears on the screen and take it to the offices in order to issue your boarding card.
NAVIERA ARMAS has started up the new AUTO CHECK-IN with which to obtain boarding cards without queues at the port. With these you will be able to board without having to go to the desk.
This service is available for all our routes.
Only valid for passengers with seat accommodation (not valid for cabins).
For tickets with residence discount, you will only be able to retrieve your electronic boarding card if your identity card has been digitalised and is active on our system. It includes ‘Armas Style’ cardholders.
Boarding cards must be printed on DIN-A4 paper.
This regulation establishes rules for the rights of passengers when travelling by sea and inland waterway transport. It covers non-discrimination between passengers regarding transport conditions offered by carriers, non-discrimination and assistance for disabled persons and persons with reduced mobility, rights of passengers in case of cancellation or delay, minimum information to be provided to passengers, the handling of complaints and general rules on enforcement.
on ships not propelled by mechanical means and historical ships, certified to carry up to 36 passengers.
Carriers, travel agents and tour operators must not refuse to accept reservations, issue tickets or embark persons on the grounds of disability or of reduced mobility, and nor must tickets be offered at an additional cost. Reservations and tickets may, however, be refused to disabled persons or persons with reduced mobility in order to meet applicable safety requirements and where the design of the passenger ship or port infrastructure and equipment makes the safe embarkation, disembarkation or carriage of disabled persons impossible. In the case of such a refusal, carriers, travel agents and tour operators must make all reasonable efforts to find an alternative means of transport for the person concerned.
After selecting the route details (origin, destination, date, accommodation), there may be a message that informs that there is no availability on the selected dates. This may occur because the system has not loaded the departures yet for the route on the selected dates. Please contact out Call Centre 902 456 500, Monday to Sunday, from 8 to 20, canaries timetable (from 9 to 21 mainland Spain timetable), for more information on the routes you wish to book.
As a requirement prior to issuing the ticket, the employee of the shipping company or the agency must ask the interested parties for a photocopy of their valid National Identity Cards or the Registration Certificates, as well as the original document, in order to check that they are the same as the photocopies presented.
The shipping companies will periodically check, on boarding, the identity of the person whose name is on the ticket, with their personal documentation, aside from any checks that the administration may carry out.
A minor is defined as a person under the age of 18 years.
- Minors between the ages of 14 and 17 years inclusive can travel alone if they present their documentation.
* If they are travelling with the father, mother or legal guardian they require their Spanish National ID card or Family Book (minors under the age of 14 years are not obliged to show their Spanish National ID card.).
Signed authorization by one of the parents or legal guardian using Naviera's official consent form or the model document issued by the Spanish police.
A photocopy of the Spanish National ID card of the person authorizing the travel.
Spanish National ID card or Family Book of the minor.
Photocopy of the Family Book in which the minor and parent or legal guardian are named.
- Minors aged between 16 and 17 years inclusive may travel unaccompanied, provided they have the written authorization of their parents in the format stipulated by La Naviera or the official police standard document. They may also present their Spanish National ID document or passport.
* If they are travelling with the father, mother or legal guardian they require their Spanish National ID card or Family Book (minors under the age of 15 years are not obliged to show their Spanish National ID card.).
On these routes, where there is a police embarkation control, the State Security Forces will conduct the checking all minors before allowing them to embark.
AUTHORISATION FORM FOR A MINOR TRAVELLING WITH A PERSON OTHER THAN HIS/HER FATHER, MOTHER OR GUARDIAN.
Pregnant women are able to travel on all ships, provided that they are not more than 36 weeks pregnant. They must also always present a medical certificate authorising them to travel.
Whether they are buying their tickets at the ticket office, through a travel agency or on the internet, we recommend that passengers with reduced mobility inform the staff of the shipping company of their special requirements at least 24 hours in advance, so that the staff on land and crews on board the ship can ensure that their access to the vessel, stay on board and disembarkation are as comfortable as possible, so that they can enjoy the same conditions as the rest of the passengers on the trip. When purchasing the ticket, they will also be asked to sign the notification of special assistance request.
This will enable the staff in the land terminal who are there to accompany them to the ship, and the crew who will accompany them on board, to have a list of all people who need their services, so that they can arrange the best possible assistance for them.
As a general rule, and for reasons of operational safety, people with reduced mobility will be the first to embark and the last to disembark. Furthermore, NAVIERA ARMAS, S.A. cannot guarantee that there will be places available for disabled passengers if the notification is not received at least 24 hours in advance.
Naviera Armas has wheelchairs on each ship, although for reasons of comfort, we recommend that they bring their own, as well as any other item they require for their well-being.
Fill in the REQUEST FOR SPECIAL ASSISTANCE.
Adults: applicable to all passengers over 12 years.
Children: applicable to all passengers from 4 to 11 years.
Infants: applicable to all passengers under 4 years. Except for the Lines from Motril (Granada) to Melilla, Al Hoceima and Nador and Almeria to Melilla and Nador, the age of a baby is between 0 and 12 months.
Discount package*: fare with a special discount, which includes a return trip, for the number of people selected plus a vehicle.
LORO PARQUE*, packages with a special discount that includes a ticket to the Loro Parque, 2-5 passengers, with vehicle.
SIAM PARK*, packages with a special discount that includes a ticket to Siam Park, 2-5 passengers, with vehicle.
* Rate that includes restrictions for refunding the ticket.
Resident in the Canary Islands: fare with a residence discount In order to apply the discount you must insert a valid identity card number in the passenger details page and hand in a photocopy of said document when retrieving the ticket, in accordance with the RD 1316/2001 described in section 4. RESIDENCE IN THE CANARY ISLANDS.
Non-resident Large Family: general fare with a large family discount, in accordance with the RD 1621/2005 described in section 6. LARGE FAMILIES.
Resident Large Family: fare with Resident’s discount and Large Family discount.
The Loro Parque and Siam Park fares are not applicable to travellers with discounts for people under 26 or over 60, and all the travellers must be filled in as adults.
Naviera Armas disclaims responsibility for the loss of this entry. Reprinting this is not allowed. Keep until use.
Car which is less than 4.85 m long and 1.85 m high.
Car which is between 4.86 and 5 m long and 1.86 and 2 m high.
Car which is more than 5.01 m long and 2.01 m high, and up to 6 m long.
Car which is less than 4.85 m long and 1.85 m high + trailer less than 1.85 m long. The total length of the car and trailer does not exceed 7 m.
Medium car between 4.86 and 5 m long and 1.86 m and 2 m high + trailer less than 2 m high. The total length of the car and trailer does not exceed 7 m.
Car which is more than 5.01 m long and 2.01 m high, and up to 6 m long + trailer. The total length of the car and trailer does not exceed 7 m.
** VEHICLE LENGTH: including baggage, merchandise and all other goods ** The technical specifications must be presented for all vehicle types, which will help us to establish the correct charge for the vehicle.
You may travel with NAVIERA ARMAS with your rental car (if the rental company allows it) When you book online you can fill in the vehicle field with a licence no. like ‘ALQ-1234’, which will be changed when you retrieve your boarding card at our offices.
What constitutes a CARGO vehicle?
A passenger vehicle (of the aforementioned types) is classified as a cargo vehicle when travelling without a driver.
This includes all types of heavy vehicles such as vans, trucks and any vehicles larger than these, which are carrying goods.
Private vehicles used for moving house, even if carrying furniture and other personal belongings, will be classified as passenger vehicles, when accompanied by a driver. If such vehicles are not accompanied by a driver, they will be classified as cargo vehicles.
Any vehicle that cannot be loaded/ unloaded without assistance (broken-down vehicles) will also be classified as a cargo vehicle.
respect other passengers and animals that may be passing through the area.
All animals must be kept on a leash when not inside their cage/animal carrier.
Animals considered to be dangerous breeds must comply with all specific rules and regulations (including use of a leash and muzzle).
The animal's owner is responsible for collecting and disposing of droppings.
Routes of under 3 hrs duration. Both for embarking and disembarking, dogs must be on a leash and owners must comply with the rules and regulations applying to each type of animal. All other pets must be under the control of their owners. Pets are not allowed to travel inside vehicles. If you wish your pet to travel inside your vehicle, you must sign a waiver of responsibility, which you may request from the crew. If you wish to travel with exotic animals, you must present the documentation that shows you are authorized to be the owner. Animals with health problems may only travel with the mandatory veterinary documentation that permits them to travel. You may carry your pet with you if you comply with the above rules, whether you carry it on the inside or outside of the vessel. In any case, and depending on the route of travel, you must comply with the rules and regulations on the transportation of animals in effect in both the country of origin and the destination of the journey you make. The passenger is solely responsible for complying with the rules and regulations. I NEED TO TRAVEL WITH MY GUIDE DOG In compliance wish the specific regulations, guide dogs accompanied by visually impaired passengers shall have unrestricted access to travel lounges. They may not take up a seat must be placed at the side of the visually impaired person without obstructing the other passengers; no ticket is required and there are no restrictions in terms of size and weight. WHAT KIND OF CAGES ARE AVAILABLE? Naviera Armas vessels have internal and external cages. These in turn come in large and small sizes. The following ships are equipped with internal and external cages: V. Tinamar, V. Teide, V. Tijarafe. The following ships are equipped with internal cages only: V. Tirajana, V. Tauce, V. Tindaya, V. Tamasite, V. Timanfaya, V. Taburiente, V. Tamadaba, V: Teno, Alborán, HSC Express. If you wish to accommodate your pet in an internal cage, visits will be restricted for reasons of safety, operational reasons, and travel conditions. If a passenger wishes to see his/her pet, s/he must ask the crew if this is possible, who shall accompany the passenger if they decide it is feasible. In turn, you may find there are large and small cages. Please select the size of cage that is most appropriate for your pet. CAGE SIZES LARGE CAGE A: HEIGHT: 1 M / WIDTH: 68 CM / DEPTH: 1 M 30 CM LARGE CAGE B: HEIGHT: 78 CM / WIDTH: 71 CM / DEPTH: 1 M 30 CM SMALL CAGE: HEIGHT: 61 CM / WIDTH: 69 CM / DEPTH: 65 CM Please ensure you stay within the maximum dimensions and weights stipulated by the Company, as if you exceed them you may be refused permission to board. ** YOU MUST USE AS MANY CAGES AS YOU HAVE ANIMALS TRAVELLING WITH YOU. IF YOU WITH TO CARRY MORE THAN ONE ANIMAL IN ONE CAGE, YOU MUST ASK THE CREW.
Now you can board directly with only your identity card and without stopping at the ticket window, whether boarding directly on foot or in your vehicle. With this change it is no longer necessary to obtain your boarding pass at the ticket window or perform self check-in (as long as the system has indicated so. In some cases it will still be necessary to present yourself at the ticket window, in which case we will notify you of this requirement).
Avoid waiting and save time by simply presenting at the time of boarding your valid identity card used to purchase your ticket. Our staff will take care of checking you in directly from embarking the ship, whether you are travelling on foot or in a vehicle.
Similarly, to ensure proper inspection of your identity card (national identity card (DNI), foreign identity card (NIE) or passport), please make sure it is in good condition. If travelling with a passport, please ensure that your passport is compatible with ICAO Standard 9303 specifications regarding machine-readable passports.
Boarding with identity cards has already been implemented and is currently in use on all our Canary Islands lines, for both general and resident passengers.
1 HOUR prior to departure, for passengers with vehicles (2 HOURS for departures from Huelva).
The latest time for issuing tickets is 15 MINUTES prior to departure. After this deadline the shipping company shall not be liable for passengers and/or vehicles not being allowed on board.
In order to offer a comprehensive service, the NAVIERA ARMAS web site has the option of retrieving a ticket that was already purchased in order to print it out again. For this, click on the BUY A TICKET tab and in the RETRIEVE TICKET tab you will find a form to retrieve the ticket. You must fill in the details regarding your purchase(s), for your privacy and safety.
If you have the ARMAS STYLE card, the points from your online ticket purchase will be immediately put on your card. For this there is an ARMAS STYLE box on the traveller’s details page where you must state your card number. On the same page you will be able to log in to see your points balance, as well as the points you need for travelling.
You also have, on this web site, an up-to-date timetable with the different connections that NAVIERA ARMAS offers. For this, click on the TIMETABLES/DESTINATIONS tab and select the origin and destination you wish to check. On the right of the screen you will see a table with the scheduled departures.

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