Source: https://www.alessi.com/se_en/conditions-of-sale
Timestamp: 2019-04-24 17:55:56+00:00

Document:
1.1. These general terms and conditions of sale (hereafter also the "Conditions") shall apply to the purchase of “Alessi S.p.A.” brand products (hereafter the “Products” or individually the "Product") via the e-commerce website (hereafter the “Site”). The Site, which is the property of Alessi S.p.A., with registered office in Omegna-Crusinallo (VB), via Privata Alessi 6, tax code, VAT no. and Verbano Cusio Ossola Business Register enrolment no. 00465840031(hereafter the “Owner”), is managed by Triboo Digitale S.r.l. - a Triboo Group company - with registered office in Viale Sarca 336, 20126 Milan, Italy, tax code, VAT No, and Milan Business Registry Enrolment No. 02912880966 hereafter "TRIBOO DIGITALE").
2bis.1. Description and validity of the Gift Card.
2bis.1.1. The virtual "Gift Card", available for the amounts indicated on the Site, can be used by the Buyer of a third party to purchase any Product on the Site, except other Gift Cards, until the credit runs out. The Gift Card is not issued in a specific name.
The Buyer can purchase a Gift Card for himself or as a gift for others.
The Gift Card can not be topped up and can be used, until the credit runs out, to purchase products in separate orders from the Site - except other Gift Cards.
2bis.1.2. The Gift Card, that will be supplied in an electronic format and sent by email, can be purchased on the Site clicking the following link. When authenticated Buyers access the Site, (by logging in to the Site), the name and email address will be auto-populated with the data provided during the Site registration procedure.
(ii) from the date the recipient receives the email containing the Gift Card code, if the Buyer has purchased the Gift Card as a present for another person.
2bis.1.4. The amount spent to purchase the Gift Card will be transferred to the Seller, to a non-interest bearing account, which can not be converted into cash or transferred to a credit card of bank account.
2bis.1.5. The purchase of the Gift Card is not subject to VAT under art. 2 par. 3, lett. a), Presidential Decree 633/1972. The purchase invoice shall therefore bear the wording "Exempted from VAT under art. 2 par. 3, lett. a), Presidential Decree 633/1972".
2bis.2. Gift Card purchase procedure - Completion of the purchase contract.
2bis.2.1. If the Gift Card is bought for a third party, enabling the "buy as a gift" option, the Buyer can request deferred delivery of the Gift Card to the recipient, selecting the delivery date within a 90 (ninety) day period from the date the Gift Card is purchased. If no Gift Card delivery date is indicated, it will be sent to the recipient by email as soon as payment for the Gift Card has been confirmed.
The recipient of the Gift Card shall be entitled to use the entire value of the same at the following conditions.
If the Buyer intends to purchase a Gift Card for another person, he must provide that person's name and email address during the relative purchase process. These details will only be processed by the Seller to send the Gift Card by email to the recipient, to unlock and the same and to fulfil all services and obligations of the Seller. The details (name and email address of the recipient) shall only be retained until confirmation is received that the recipient has unlocked the Gift Card, following the instructions below or, whichever occurs later, until the date within which the Buyer is entitled to exercise his right of withdrawal expires: once the Gift Card has been unlocked, or, whichever occurs later, once the date within which the Buyer is entitled to exercise his right of withdrawal has expired, the details of the recipient processed for the purposes illustrated herein will be erased. The Buyer is warned and declares to acknowledge that should the Buyer provide an incorrect email address for the recipient of the Gift Card during the purchase process, this will make it impossible for the recipient to receive and use the Gift Card, for which the Seller shall have no form of responsibility.
2bis.2.2. Before confirming the order, the Buyer will be presented with a summary of his order, which he is still able to edit where necessary: at this point, the Buyer, is required to carefully read and expressly approve the general terms and conditions of sale and the clauses indicated by art. 1341 of the Italian Civil Code, by ticking the relative check box and, finally, confirm the order by pressing the "Confirm order with payment obligation" button; this will send the order to the Seller with the consequences illustrated in paragraph. 3.2. of these General Sales Conditions. During the order summary phase, the Buyer will also be asked to select a payment method from those available on the Site. If the Buyer selects immediate payment by credit card, Pay Pal or real-time bank transfer, he will be prompted to provide the relevant data via a secure socket connection. The Seller reserves the right to check the personal details provided by the Buyer for accounting and administration purposes. For payments by credit card, the purchase price will only be charged to the Buyer when the Seller sends the actual order confirmation.
2bis.2.3. On completing the procedure indicated in par. 2bis.2.2. above, the Buyer who has ordered one or more Gift Cards will receive an order confirmation email with the order number, the order summary and these General Sales Conditions.
(i) the Buyer will receive a Gift Card activation email containing the order number, the Gift Card code and value, its expiry date and a "PDF" file for each purchased Gift Card containing the relative detailed information.
(ii) If the Buyer has purchased the Gift Card as a gift for another person, the Buyer will receive an email containing the order number, the Gift Card code with the final [●] digits obscured and its value. If the Buyer has requested for the Gift Card to be sent to the recipient on a certain date, the activation email will be sent on the date indicated by the Buyer.
(iv) When the Gift Card has been unlocked by the recipient, using the link provided in the mail referred to in the previous par. (iii), the Gift Card Buyer will receive another email confirming the recipient has received the gift.
It is understood that, if the Gift Card is purchased as a gift for another person, the twelve (12 ) month validity period will start from the date the recipient receives the activation email as per par. (iii) regardless of the date on which the Gift Card is unlocked via the link provided in this email.
2bis.3. How to use the Gift Card.
2bis.3.1. Immediately after activation or, if the "buy as a gift" option is selected, immediately after the Gift Card has been successfully unlocked by the recipient as per par. 2bis.2.4, section (iii), the Gift Card can be used to purchase any Product on the Site, including the shipping costs and, if present and available on the Site, gift notes and wrapping. The Gift Card can not be used to purchase another Gift Card. No additional cost is charged for the activation or use of Gift Cards.
2bis.3.2. More than one Gift Card can be used to purchase Products from the Site on the same order.
2bis.3.3. To purchase Products using a Gift Card, please enter the Gift Card code in the designated field on the virtual shopping cart page.
2bis.3.4. The Gift Card can be used to make several purchases on the Site until the credit runs out and within the validity period of the same.
2bis.3.5. If the total amount of the order exceeds the credit available on the Gift Card, the residual amount shall be paid by the Buyer or recipient using one of the payment methods available on the Site in order to complete the process.
2bis.3.6. When the Gift Card validity period (12 months) expires, it can no longer be used and any credit left on the Gift Card will not be refunded.
2bis.3.7. If one or more Products in an order paid for (totally or partially) using a Gift Card are out of stock, the Seller will cancel the order and refund the total amount paid. The Gift Card credit used to pay for such orders will be credited back to the Gift Card, whilst any additional amounts paid using other payment methods, will be refunded using the same payment method selected by the Buyer during the order confirmation phase.
(b) the status of each Gift Card (residual credit and expiry date) for all Gift Cards except those sent as a gift to another recipient.
2bis.3.9. Even without registering on the Site, the Buyer or recipient can check the status of the Gift Cards (residual credit and expiry date) in the shopping cart check-out section, clicking the button and entering the Gift Card code in the relative field.
2bis.3.10. The Buyer is expressly warned and hereby acknowledges that any person who knows the Gift Card code can use it on the Site: the Buyer, or any third party to whom the code is communicated, must keep the code in a safe place. As for the conditions of use of the Gift Card, it is understood that the Buyer or recipient of the Gift Card shall abide by the conditions and sales system provided by the Seller each time, also in computerised form.
2bis.4.1. The Buyer is entitled to withdraw from the Gift Card purchase contract, without penalties, within a maximum of 14 (fourteen) days from the Gift Card purchase date, i.e. the date the Gift Card activation email is received. The exercising of the right of withdrawal is expressly excluded in cases of withdrawals from the purchase of a Gift Card that has been partially or totally used to purchase Products on the Site.
2bis.4.2. To exercise a right of withdrawal, within the term indicated in par. 2bis4.1 above and on the condition the Gift Card has not bee partially or totally used to purchase Products on the Site, the Buyer must inform the Seller of his decision to withdraw from the contract sending an explicit statement using the Contact Form, or by email to the address ecustomercare@alessi.com, or using the form Attached.
(iii) the expiry date and value of the Gift Card.
If the right of withdrawal is exercised on a Gift Card purchased as a gift for another person, the latter will receive an email informing him that the Gift Card has been deactivated as a result of the Buyer exercising his right of withdrawal.
2bis.4.4. In case of withdrawal under par. 2bis.4 herein, the Buyer will receive a refund for the amount paid to purchase the Gift Card, without undue delay and, in any case, no later than 14 (fourteen) days from the date he communicates his intention to exercise his right of withdrawal. Said refund will be effected using the same means of payment used by the Buyer to purchase the Gift Card, unless the Buyer requests the refund to be made using a different means of payment: in the latter case, the Buyer will be charged all additional costs incurred to refund the amount to the different means of payment.
2bis.5.1. If one or more Products are purchased using a Gift Card, the Buyer is entitled to exercise a right of withdrawal, in accordance with art. 10 of these General Sales Conditions, excluding purchase orders containing one or more personalised Products as set forth by previous art. 2.5. Exercising this right of withdrawal will affect the entire order and, therefore, it will be necessary to return all the Products purchased in relation to the same. If the Buyer exercises his right of withdrawal for Products totally or partially paid for using Gift Card credit, if the terms provided in art. 10 of these General Sales Conditions are met, the amount paid for the purchase order for which the right of withdrawal is exercised, will be refunded, for the part paid for by Gift Card, directly to the Gift Card - which can be spent by the Buyer under the above indicated terms and conditions - and any other amounts paid using other means of payment available on the Site will be refunded to the Buyer, under the terms and conditions provided in par. 10.5 of these General Sales Conditions, net of any stamp duty, using the same payment method, unless the Buyer requests the refund via a different means of payment: in the latter case, the Buyer will be charged all additional costs incurred to refund the amount using the different means of payment.
3.3. The Client's purchase order is accepted by the Seller by sending an e-mail to the Client confirming the order, to the address provided to the Seller during the Site registration process, or during the order process if the Client has not registered on the Site; the order confirmation email which will include a link to these Conditions, a summary of the order placed, including a detailed list of the prices, shipping costs and applicable duties, along with a description of the product features. The Client’s order, the Seller's order confirmation and the Conditions applicable to the contract signed between the Parties will be filed electronically by the Seller’s IT systems and the Client may request a copy of the same by sending an e-mail to the Seller at ecustomercare@alessi.com.
4.2. In the event that during the Product selection procedure on the Site pursuant to art. 4.1 above, the Client should notice that the price of one or more of the Products he/she intends to select and purchase is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site, the Client is kindly requested not to proceed with the purchase order and report the technical error to the Seller's Customer Care service by e-mail to the following address ecustomercare@alessi.com.
If the Seller undertakes to refund the Consumer for the price paid, the refund will be effected, where possible, using the same payment method used by the Consumer to purchase the product, or by bank transfer. The Purchaser will be responsible for sending the Seller, using the same e-mail address ecustomercare@alessi.com the bank details for the bank transfer in his favour, and allow the Seller to to transfer the refund.
10.2 To exercise a right of withdrawal, the Consumer shall, before the deadline indicated in paragraph 10.1 above, access the "My Returns" page in the My Account area or, if the same is not a registered user, by accessing the designated page and entering the order number and email address used to place the order. As an alternative, the Consumer can send an explicit declaration to Triboo Digitale, using the Contact Form or email address ecustomercare@alessi.com of his intention to exercise the right of withdrawal using the withdrawal form enclosed.
11.1. The Client acknowledges that he or she is aware that all trademarks, names and other distinctive signs as well as any names, images, photographs, written text or graphics used on the Site or relating to the Products are and remain the exclusive property of Alessi S.p.A. and/or its assignees, with no rights arising on the part of the Client in relation to the same as a result of access to the Site and/or purchase of the Products.
11.2. Unless prior specific consent is granted in writing by Alessi S.p.A., no contents of the Site can be reproduced in whole or in part, transferred using electronic or conventional means, modified or used for any purpose whatsoever.
12.1. In order to proceed with the registration process, place an order and conclude this contract under these Conditions of sale, the Client is required to provide certain personal details. The Client hereby acknowledges that the personal data provided will be recorded and used by the Seller and by Alessi S.p.A. in accordance with and subject to the provisions of Italian Legislative Decree no. 196/2003 as subsequently amended - the Privacy Code (Personal Data Protection Code), to process each purchase via the Site and, upon granting his consent, for any other activities as illustrated in the specific Information Notice on the Personal Data Protection Code provided to the Client via the Site during the registration phase.
14.3. As an alternative to the settlement proposed in art. 14.2 above, the Consumer is also entitled to access the European Online Dispute Resolution Platform (European ODR Platform) to resolve any disputes between the Seller and the Consumer. The European ODR Platform is developed and managed by the European Council implementing Directive no. 2013/11/EU and Regulation (EU) no. 524/2013, to provide out-of-court solutions that are independent, impartial, transparent, simple, efficient, fast and low-cost ways of resolving domestic and cross-border disputes which arise from online sales or service contracts between a Consumer residing in the EU and a professional residing in the EU by means of the intervention by an ADR entity (Alternative Dispute Resolution) providing such services, as seen in the list provided. For further information on the European ODR Platform, or to submit a complaint and start alternative termination procedures concerning the dispute relating to this contract, please use the following link: http://ec.europa.eu/odr. The Seller's email address to be reported to the European ODR Platform is as follows:ecustomercare@alessi.com.

References: art. 2
 art. 2
 art. 1341
 art. 10
 art. 2
 art. 10
 art. 4
 art. 14