Source: https://www.dotstay.com/about/3606/terms/?lan=en
Timestamp: 2019-04-25 11:57:41+00:00

Document:
Terms and general conditions for using the Dotstay web site.
PLEASE READ CAREFULLY THE TERMS OF THE SERVICE AS THEY PROVIDES IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, APPLICATIONS AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND RESTRICTIONS AND A CLAUSE RELATING TO JURISDICTION AND TO LITIGATIONS' OCCASION.
These pages, their content, their structure and any services offered are owned, run and offered by Dotstay S.r.l. ("Dotstay", "us","our") and are provided for your exclusive personal use for non-commercial purposes, regulated to the terms and conditions described below.
Certain areas of the Site (and the access or the use by the user of certain aspects of the Services or Collective Content) may have different terms and conditions or may require the user to agree and to accept additional terms and conditions. In the event of a conflict between these Terms and the terms and conditions published for a specific area of the Website, the Services or the Collective Content, the latter shall prevail over the use or access to that part of the Site , Services, or Collective Content from the user.
THE USER ACKNOWLEDGES AND AGREES THAT BY ACCESSING OR USING THE SITE, HE/SHE INDICATES TO HAVE READ AND TO HAVE UNDERSTOOD AND ACCEPTED TO BE BOUND BY THESE TERMS WHETER REGISTERED ON THE SITE OR NOT.
IF THE USER DOESN'T ACCEPT THESE TERMS, HE/SHE HAS NO RIGHT TO ACCESS OR TO USE THE SITE, SERVICES OR COLLECTIVE CONTENT.
If the user accepts or assents to observe these Terms and Conditions on behalf of a company or other legal entity declares and warrants to have the authority to bind that company or other entity to these Terms and, in that case, "User" and "its" will refer to and apply to such company or other legal entity.
The Dotstay Platform is a marketplace that allows to all the registered users (members) and to certain third parts who provide services (Members and third parties that provide services are the Angel and the services they provide are Angel services) to publish such Angel Services on the Dotstay Platform and to communicate and negotiate directly with members seeking to book such Angel Services (members who use the Angel Services are the Users).
Angel services can include long-term accommodation (accommodation), private pick-up from and to station or airport, help in opening a local sim, providing temporary accommodation and any other service, whether or not related to the transfer, which is previously authorized by Dotstay and loaded on the Angel's page (Angel's Profile).
As a provider of the Dotstay Platform, Dotstay does not own, create, sell, resell, make available, run, manage, offer, deliver, or provide Angel's Accommodation or Services. The Angel is solely responsible for what is published on the Personal Angel Profile.
When Users make or accept a reservation, they sign a contract directly between them.
Dotstay is not and will not become a part and will never participate in any contractual relationship between Members, nor is it a Real Estate Agent or an Insurer. Dotstay does not act as an agent for any title for any Member.
Although Dotstay may seek to help facilitate dispute resolution, Dotstay has no control over and does not guarantee (i) the safety, fitness or good faith of any Angel (ii) security, quality, fitness, the existence of any Angel's service, including Housing, (iii) the performance of any Member or third parties.
Dotstay does not approve any member, apartment or service of the Angel. Any reference to the fact that a Member is "verified" (or similar statements) only indicates that the Member has completed its verification or identification procedure and nothing else. Dotstay does not assume any responsibility and does not provide any guarantee or certification to members, their background, their adequacy, reliability, and any conduct whatsoever.
Members must pay due diligence and attention when deciding to book any of the Angel's Services, accept any reservation, submit a reservation request for any of the services, or send a request to a third-part owner \ manager \ realtor of apartments (from here onwards the Owner or Manager). They must pay due diligence and attention when interacting with Members, both online and face to face.
If you choose to use the Dotstay Platform as a User, Angel or Owner or Manager, you acknowledge and agree that your relationship with Dotstay is only that of an independent third party contractor and not that of Dotstay's employee, agent, joint venturer or partner for any reason and acknowledge and agree that you also act solely for your account and for your benefit and not for or on behalf of Dotstay.
To promote the Dotstay Platform and increase the exposure of the Angel Profiles, Angel Services, Accommodation Photos, uploaded by the Angel or any Owner or Manager, as well as all Platform Content may be viewed on other websites, such as applications, email and online and offline advertising. To assist Members who speak different languages, Angel Profiles, Angel Services, and Platform Content can be translated, in whole or in part, into other languages.
Dotstay, however, does not guarantee the accuracy and correctness of the translations. Members are responsible for reviewing and verifying their correctness.
The Dotstay Platform may contain links to third part websites or resources (Third Part Services). Such Third Part Services may be subject to different terms and conditions and to different data protection practices. Dotstay is not responsible for the availability or accuracy of such Third Party Services or the content, products, or services available through such third part services. Links to such Third Part Services do not constitute a Dotstay endorsement of such services.
Because of the nature of the Internet, Dotstay can not guarantee the continuous and uninterrupted availability and accessibility of the Dotstay Platform. Dotstay may limit the availability of the Dotstay Platform or certain sections or capabilities of the Dotstay Platform if this is necessary in view of capacity limits, security or integrity of our servers, or to perform maintenance work to ensure the correct or improved development of the Dotstay Platform. Dotstay reserves the right to improve, optimize and modify the Dotstay Platform from time to time and introduce new Dotstay Services.
To access and use the Dotstay Platform or to register a Dotstay Account you must be at least 18 years of age and have the ability to act required to enter into legally binding contracts. By switching on or using the Dotstay Platform, you declare and warrant that you are 18 years of age or older and thet you have the legal requirements which are necessary to stipulate a contract.
Dotstay may subordinate the access and the use of the Dotstay Platform or some of its areas or capabilities to certain requirements or conditions, including, for example, completion of an identity verification process, satisfaction of specific criteria quality or suitability.
Given the nature of Internet Dotstay is not take any responsibility for what concerns the verified identity of each user. Given such, in order to be transparent and to overcome fraudolence, and for what concerns the appliable laws we are not due to, but can, ask users to provide us with a valid identity card released by the Government along with other information or carry on deepers investigation with the aiming at veryfing the identities or any previous personal acts of the Members, carry on verifications on Members concerning Bank Datas of third parties or other sources and request a form from Service providers and when we have sufficient information to identify a member, obtain contacts from public Registers related to penalty accusations or evident sexual background crime or an equivalent version of past crimes or sexual harrasment accusation in the member's local law (if available).
Accessing or using certain areas and features of the Dotstay Platform may be subject to separate policies, standards or guidelines, or may require each Member to accept additional terms and conditions. In the event of any conflict between these Terms and the terms and conditions applicable to a specific area or feature of the Dotstay Platform, the latter shall have priority as regards access to or the use by the user of that area or functionality unless otherwise specified.
Dotstay reserves the right, in its own discretion, to modify the Website, or to modify these Terms, including the rates of the Services at any time and without prior notice. In case we change these Terms, we will post those changes to the Site, or we will notify the user of the change. We will also update the "Last Update Date" queued to these Terms. By continuing to access or use the Site, by posting a change to the Site, or through the application, or by notifying you of a change, you agree to be bound by such Modified Terms.
If the user feels that such changes are unacceptable, the only option for recourse is to stop using the website, the Application, and Services at state.
The Website, the Application and Services are intended exclusively for persons over the age of 18 or over. Any access to the website or use of the website, Application or Services by anyone under the age of 18 is expressly forbidden. By accessing or using the Site, Application or Services, you declare and guarantee that you are at least 18 years of age.
In order to access and use certain features of the Dotstay Platform, including, for example, booking an Angel, you must register and create an Account (Dotstay Account). If you register a Dotstay Account on behalf of a company or other legal person, you declare and guarantee that you have the authority to legally bind that entity and grant all the permissions and licenses provided for in these Terms.
You can register a Dotstay Account by using an email address and by creating a password or throughyour account registered on certain third-party social networking services, such as Facebook or Google ("SNS Accounts").
During the registration process, you will need to provide accurate, up-to-date and complete information and keep up-to-date on your Dotstay Account and your Dotstay Account profile page.
No user can register more than one (1) Dotstay Account unless Dotstay has provided express permission to do so. Each Member may neither transfer nor transfer their Dotstay Account to any third party.
The member is responsible for maintaining the confidentiality and security of access credentials to his Dotstay account and may not disclose it to third parties. It is the duty of each Member to promptly inform Dotstay of theft, loss or compromise attempted or suspicious of their credentials. It is also the Member's duty to alert Dotstay promptly about suspicious transactions with your Account and without express permission. The Member is also responsible for all transactions carried out with the Dotstay Account, unless the Member has previously authorized such actions and has been diligent, promptly notifying the unauthorized use or loss or theft of their credentials.
• access and view Content Members and any content made available on the Dotstay Platform, including Dotstay's own content and content licensed or authorized for use by or through Dotstay by third parties (the "Dotstay Content" that together the contents of the Members form the "Collective Content").
The Dotstay Platform, the Dotstay Content and the Content of Members may be wholly or partly protected by copyright laws, trademark protection and / or other Italian laws or those of other countries. Each Member or anyone using the Dotstay Platform recognizes and agrees that, together with the Dotstay Content, including all intellectual property rights, it is the only property of Dotstay and / or its licensors or third parties that grant their rights. They also undertake not to remove, alter or obscure copyright, trade marks, service marks, or other intellectual property rights cited or present in the Dotstay Platform, Dotstay Content, or Members Content. All trademarks, service marks, logos, trade names and any other proprietary Dotstay trademarks used in or related to the Dotstay Platform and the Content of Dotstay are trademarks or registered trademarks. Trademarks, service marks, logos, trade names, and any other third party proprietorships used in or in connection with the Dotstay Platform, the Dotstay Content and / or the Collective Content are used solely for the purposes of identification and may be the property of their respective owners.
Each Member or anyone who uses the Dotstay Platform undertakes not to use, copy, adapt, modify, create, distribute, license, sell, transfer, publicly display, transmit, disseminate or otherwise exploit the Dotstay Platform or Collective Content, unless they are the legitimate owner of such Content of Members or as expressly permitted in these Terms. No rights or licenses are granted, implicitly or otherwise, under any intellectual property right owned or controlled by Dotstay or its licensors, with the exception of rights and licenses expressly granted in these Terms.
Each Member acknowledges and agrees to be the only responsible of all Content Members who become available on or through the Dotstay Platform. As a result, each Member declares that it is (i) the sole and exclusive holder of all Content of the Members made available on or through the Dotstay Platform or has all the rights, licenses, permissions and releases required to grant to Dotstay the rights to and in relation to such Content of Members, as contemplated under these Terms; and (ii) neither the Content of the Members, nor the fact of publishing, uploading, sending or transmitting Content of Members nor the use by Dotstay of Members Content (or any part thereof) will infringe any violation of any applicable laws or regulations, or violates patents, copyrights, trade marks, commercial secrets, moral rights or other industrial property or intellectual property rights, advertising rights or third party privacy.
No Member shall publish, upload, submit or transmit any Content of Members that: (i) is fraudulent, false, misleading (either directly or through omission or failure to update the information) or misleading; (ii) is defamatory, slanderous, obscene, pornographic, vulgar or offensive; (iii) promote discrimination, intolerance, racism, hatred, harassment or harm to groups or individuals; (iv) is violent or threatening or promotes violence or acts that are threatening to other people; or (v) promote illicit or harmful activities or substances.
Dotstay may, without notice, remove or disable access to any Content of Members deemed to be in violation of these Dotstay Terms or Policies or Standards currently in force or which may otherwise be harmful or inappropriate for Dotstay, its Members, third parties or goods.
Dotstay does not approve any Member or any Service or Housing. Verified images are therefore not a waiver by Dotstay against any member, announcement or accommodation.
These Terms of Service require Members to provide accurate information. Although Dotstay may, for the sake of transparency or for the prevention or detection of fraud, either directly or through third parties, ask the user to provide a public identification document, birth date and other information, or carry out checks and carry out procedures additional to allow us to verify or control the identity or past history of the Members and / or verify the information of the Members in third party databases or other sources, we make no representations, nor do we confirm or accept any Member or the alleged identity or past history of the Member.
By registering a Dotstay Account, you acknowledge that Dotstay may require, although not having an obligation, a report on your credit rating at agencies or authorities. If we request such a report, these and the information contained herein will be required and used in accordance with applicable law.
Any reference to the Site, Application, or Services to a Member being "verified" or "linked" (or similar) only indicates that the Member has completed its verification or identification procedure, and shows nothing else. These instructions do not constitute a Dotstay endorsement, certification or warranty on any member, its identity, and the fact that the Member is trustworthy, safe, or adequate. Instead, such information is intended as useful information that the user can take into account when making decisions about the identity and fitness of individuals who contact or interact with the Site, Application, and Services. We therefore advise you to always pay due diligence and attention when deciding whether to book a Service and to stay with an Owner, accept a Booking Request from a User, or have any other contact with any other Member. Dotstay is in no way responsible for any damages resulting from your interactions with other Members.
By using the Site, Application, or Services, Members agree that any legal remedy or liability that will seek to claim for acts or omissions by other Members or third parties will be restricted to a claim against such Members or of the third parties that caused the damage. Each Member declares that it will not attempt to disclose any liability or seek any legal remedy by Dotstay regarding such actions or omissions. As a result, Dotstay encourages you to communicate directly with other Members on the Site and Services regarding any Booking or Announcement made by the same User.
The user understands and agrees that he is solely responsible for establishing his / her tax reporting obligations by consulting with his or her tax consultant. Dotstay can not offer and will not offer tax advice to any Website Member.
In addition, please note that each Angel or Owner is responsible for establishing Local Indirect Taxes and including any Applicable Tax tp Pay or Tax-related Obligations applicable to Accommodation Taxes.
• copy, retain or otherwise access any information contained on a Site for purposes other than expressly authorized by these Terms.
• violate the rights of any person or entity, including, without limitation, intellectual property rights, privacy, advertising or contractual rights.
• use our Site in connection with the distribution of unsolicited e-mail ("spam") or non-residential advertising in private homes.
• Use automated scripts to collect information or otherwise interact with the Site.
• Defend, encourage, or assist any third party in the performance of any such activity.
Dotstay will have the right to conduct investigations and to promote legal proceedings in the event of any violation of any of the above clauses to the maximum extent permitted by law. Dotstay has the right to engage and collaborate with law enforcement officers in pursuit of users who violate these Terms. Each Member acknowledges that Dotstay has no obligation to monitor access to or use of the Site by the Member, or to analyze or modify any Content, but has the right to do so in order to manage the Site to ensure its compliance of the Member with these Terms, or to comply with the applicable law or resolution of a court, an administrative agency or another government body. Dotstay reserves the right, at any time and without notice, to remove or disable access to any content Dotstay in its sole discretion, consider it questionable for any reason, in violation of these Terms, or otherwise damaging the website.
The site may contain links to third party websites or resources. Each Member acknowledges and agrees that Dotstay is not responsible for: (i) the availability or accuracy of such Web sites or resources; or (ii) the content, products, or services on or available from such Web sites or resources. Links to such Web sites or resources do not imply any support from Dotstay to such Web sites or resources or to the content, products, or services available from such websites or resources. Each Member assumes the sole responsibility and assumes all the risks arising from the use of such Web sites or resources or Content, Products or Services on or available from such Web sites or resources.
We may, at our own discretion and without any liability to the Member, with or without notice, with or without prior notice and at any time: (a) modify the terms of these Terms or access to our Site by the Member; and (b) deactivate or cancel the Member's Dotstay Account. In the event that Dotstay modifies these Terms or accesses our Site by the Member, or deactivates or cancels the Member Dotstay Account, the Member shall be liable for all the amounts due herein. Each Member is entitled to cancel its Dotstay Account at any time through the "Delete Account" feature of the Services or by sending an e-mail to in-fo@dotstay.com. Please note that if the Member's Dotstay Account is canceled, we have no obligation to remove or return to the Member any Content posted by the User on the Site.
By using the Site, each Member agrees that any legal remedy or liability that will seek to obtain any action or omission by other Members or other third parties will be restricted to a claim against the Member concerned or the other third party responsible for the damage, and the Member agrees that you will not attempt to impose any liability or seek any legal remedy by Dotstay in relation to such actions or omissions.
IF THE MEMBER CHOOSES TO USE THE WEBSITE HE/SHE DOES SO AT HIS OWN RISK. THE MEMBER RECOGNIZES AND AGREES THAT DOTSTAY DOES NOT HAVE TO OBTAIN PERSONAL CONTROLS TO ANY MEMBER, BUT IT HAS THE FACILITY TO CONDUCT THESE PERSONAL CONTROLS FOR THEIR OWN EXCLUSIVE DISCRETION. THE SITE AND THE CONTENT IN THESE PUBLICATIONS ARE PROVIDED "IN THE FIXED STATE" WITHOUT WARRANTY OF ANY KIND, EXPRESSLY IMPLIED. WITHOUT LIMITATION AS FOLLOWING ANY KIND, DOTSTAY EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NECESSARY OR NON-INFRINGEMENT, AND ANY WARRANTIES THAT MAY BE INCLUDED IN THE TREATMENT OR COMMERCIAL CONSULTATION. DOTSTAY MAKES NO WARRANTIES THAT THE SITE AND CONTENT, INCLUDING, BUT NOT LIMITED TO, THE ACCOMMODATION, OR ANY SERVICE, SATISFY THE REQUIREMENTS OF THE MEMBER OR ARE AVAILABLE IN CONTINUOUS, SECURE AND FREE OF ERRORS.
By making a reservation you agree to receive (i) an e-mail shortly before your arrival date, containing information about your destination and various suggestions and offers (including third parties, if you have given your consent) regarding your booking and destination, (ii) an e-mail after your stay, with an invitation to express your opinion on the Angel's Service received.
Without prejudice to the limitations and specifications given in the hypotheses provided by these terms and conditions and as permitted by law, we will be held liable only for damages due to a failure to comply with our obligations in respect of the services we would have to perform. Compensation may reach up to the total amount of the cost of your reservation, as stated in the confirmation email (or for a single circumstance or for a number of related circumstances).
However, and as far as permitted by law, neither us nor any of our operators, managers, employees, representatives, affiliates, affiliated companies, affiliated (distribution) partners, license holders, agents or persons involved in production, sponsorship, promotion or disclosure of the Site and its contents, we will be held responsible for (i) special, indirect, or consequential damages or damages, for any loss of production, profit, income, contract, injury or damage (iii) for the services provided or for the products offered by the facility, (iv) for the inadequacy of the information provided by the accommodation provided on our website; ) for damages (direct, indirect, consequential or punitive) for the losses or costs suffered, paid or incurred due to the inability to use or delay our site Web, but resulting or related to use, or (v) for personal (personal), death, property damage or other damages (direct, indirect, special, consequential or punitive) for any losses or costs suffered or faults, misdemeanors, omissions, negligence, false statements, civil or objective liability for an act that is attributable (partially or totally) to the property (or to which it has occurred) its employees, directors, executives, agents, affiliates or affiliated companies). including strike, force majeure or any other event outside our control.
Unless otherwise specified, the software required to provide our services, made available or used by our Web site, and the copyright of the content (including copyright), the information and material on our site are property of Dotstay Srl of its suppliers or suppliers.
Dotstay S.r.l. exclusively holds all rights, securities and interest in and against all intellectual property rights relating to the graphic aspect and the general interface (including the infrastructure) of the web site through which the service is rendered available. No one is authorized to copy, extract, link, publish, promote, integrate, use, combine, or otherwise use the content of the site (translations and guest reviews included) or our trademark in the absence of our express written approval. In the event that a subject uses or combines (partly or totally) our content (including User Reviews and Translations) or otherwise takes possession of any intellectual property right of the site or any content (or translation) , it shall assign, transfer and transfer all such intellectual property rights to Dotstay Srl. Any use that is not in accordance with the law or any of the above actions or behaviors constitutes a material breach of our intellectual property rights (including copyright and data protection rights).
To the extent permitted by law, these Terms, as well as the provision of our services, will be governed by and construed in accordance with Italian law and any dispute arising under these terms, the general conditions and our services will be referred to the exclusive jurisdiction of the Court of Milan (Italy).
This original Italian language text of these Terms and Conditions may have been translated into other languages. The translated version is unofficial and purely for illustrative purposes and therefore without legal value. In the event of disputes or inconsistencies or discrepancies between the Italian text and translations in the other languages ​​of these Terms, the Italian text will prevail and will be the final version. Italian text is available on our website (by selecting the Italian language) or will be sent upon written request.
If any of these Terms and Conditions is invalid clauses, loses validity, is or becomes non-binding, will continue to comply with all other provisions set out herein. In this case we will replace the clause with a clause is valid and binding, which has an effect as much as possible similar to that replaced and you implicitly accept in respect of the content and purpose of these Terms and Conditions.
19. Information on Dotstay S.r.l.
Dotstay S.r.l. is a limited liability company subject to Italian law and registered in Milan Via Taormina, 40 -20159, and registered at the Chamber of Commerce of Milan with the registration number MI - 2020889. The VAT is 08369730968.
Dotstay S.r.l. is headquartered in Milan, Italy. Dotstay S.r.l. he does not recognize or consider domicile in any place.
Incoraggiamo e apprezziamo il fatto che un Membro fornisca feedback, commenti e suggerimenti per il miglioramento della Piattaforma Dotstay (“Feedback”). È possibile inviare Feedback inviandoci un’email, oppure attraverso la sezione “Contatti” della Piattaforma Dotstay o tramite altri mezzi di comunicazione. Qualsiasi Feedback inviatoci dall’utente sarà considerato non confidenziale e non proprietario. Inviandoci un Feedback, l’utente concede a Dotstay una licenza non esclusiva, valida in tutto il mondo, esente da royalty, irrevocabile, sublicensable e perpetua per utilizzare e pubblicare tali idee e materiali per qualsiasi scopo, senza alcun compenso all’utente.
The Terms and Conditions of the Angel service 1 will be applied to all the bookings and services regarding the cities of Milan, Rome, Turin and Florence.
The Terms and Conditions of the Angel service 2 will be applied to all the bookings and services regarding the cities other than Milan, Rome, Turin and Florence.
These pages, their content, their structure, the service of online booking of accommodation provided thereon and through the Site and the Service for a fee (referred to as the "Services") are owned, managed and offered by Dotstay Srl. ("Dotstay")and are provided for personal use and non-commercial purposes, governed by the terms and conditions described below.
YOU ACKNOWLEDGE, BY ACCESSING OR USING THE SITE, THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY THESE TERMS AND CONDITIONS, although you are not registered on the Site. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU ARE NOT ENTITLED TO access or use the website, services and collective content which is to be found therein.
If the user accepts and declares to be bound by these terms and conditions on behalf of a corporation or other legal entity, s/he guarantees that s/he has the authority to bind the company or other legal entity to these terms and conditions and in such a case, the terms "user" and "his" will refer and apply to that company or other legal entity.
The user agree and declare on being informed by Dotstay a maximum of 5 accommodation options in 7 calendar days, according to variable affinity indexes between 80% and 100% with the search criteria specified by the user and entered into the online form on the Website. In this index of affinity aesthetic factors and/or formal ones which cannot be evaluated according to objective criteria, and which go beyond the search criteria provided in the appropriate online form on the site, shall not be considered. Dotstay will always and in any case guarantee the compliance with the maximum budget indicated by the user and the type of accommodation required, and these two factors will not be considered as a useful criteria to achieve 80-100% similarity index, because they are always guaranteed.
ACCEPTING THE TERMS OF THIS ARTICLE, THE USER ALSO ACCEPTS THE MATCHING RATE 80-100%, WHICH CANNOT THEREFORE BE CONTESTED FOR ANY REASON.
The user accepts that all the apartments which will be shown to him/her will be in the boundary selected during the compilation of the online form. The minimum distance will never be lower to 1.5km from the point of interest of each city and will be subject to a margin of error equal or lower than 500mt.
The user agrees that the 5 (five) housing options that Dotstay offers will be provided by private owners or real estate agents or by both.
The user will have the possibility to choose a personal Dotstay Angel assistant (hereinafter "Dotstay Angel"), who will go with him/her to visit rooms/apartments, serving as interpreter with roommates/owners, and helping the user at the time of the contract lease.
Dotstay Angel will be available for any kind of need for 7 (seven) days after check-in in the option chosen by the user.
The omit selection of Dotstay Angel in the dedicated Reserved Area within 7 (seven) days from the activation of the Service leads the assignment of a Dotstay Angel by the office.
The user agrees that the service will start on the date selected by him/herself, and never before the working day following the payment, and is committed to that moment to be in possession of the required documents - a valid passport (extra EU), Visa (extra EU), receipt of the residency permit (extra UE) identity card (EU) and the tax code (codice fiscale) – which is mandatory under Italian law for the valid signature of the lease.
Dotstay cannot accept the requests of the service starting date, in case the user will sent after the beginning of the service itself.
The user accepts the formula "Take or jump” in the selection process of accommodation: this will allow the user to confirm the accommodation viewed or go directly to the next one, at the time of the viewing. The user will also have the opportunity to visit all the five options of accommodation guaranteed in 7 days, but accepts that Dotstay cannot be held liable if, due to any delay in the decision of the user, the housing option selected will not be available. The user is willing to view the accommodation options provided by Dotstay and will be punctual in responding to text messages and confirm appointments notified by Dotstay.
Whether the user should have commitments for work or study purposes during the week of the service, he/she will have to update the schedule of available slot in the specific Reserved Area or, in case of website malfunction, to send and an e-mail at info@dotstay.com.
The schedule which is present in the customer’s Reserved Area indicates the days of the supply of the Service with 4 time slots of availability (9-12; 12-15; 15-18; 18-21). The user is obliged to select at least 2 of the 4 available time slots in order to grant to Dotstay the possibility to provide a fluid and fast Service. The user has the discretion of choosing only one day of total absence during the week of the Service. This aforementioned schedule can be completed within 24 hours from the activation of the Service and won’t be susceptible of variations except for serious and certified reasons. It is intended that in case the user doesn’t select his/her availabilities within the above-mentioned term, this person will be considered free at any time and day.
Dotstay is committed to arrange appointments on his/her behalf in accordance with the instructions received from the user. The user declares that he/she is aware of the fact that he/she will lose - with no possibility of recovery - the option proposed by Dotstay if he/she will not be present at the appointment for the viewing of rooms/apartments with his/her Dotstay Angel, at the time shown by the availability schedule provided.
If user, after possible solicits coming from his/her Dotstay Angel, will not confirm the appointment within 45 (forty-five) minutes from the fixed appointment, tour will be discretionally cancelled and the option will be considered lost.
Notifications related to appointment settled by Dotstay for the tour of the options will be always communicated with at least a 2 (two) hours warning from the hour settled for the appointment.
In case the notification for an appointment should be sent in less time than the one above, user will have the possibility to refuse the appointment without considering the option as lost.
Option will be considered lost with delay larger than 35 (thity-five) minutes.
Users commit to, furthermore, to obtain an italian telephone number as soon as possible or to be reachable at any time during the week Service.
Dotstay will be able to suspend the Service when the communication with user turns out to be impossible or, at least, too much hard.
The Service will be relieved in case the user informs by putting into writing to be unable to be present at the appointments due to objective and certified health reasons. The Service can be reclaimed in the same state that was before its interruption in any day (not non-working days) within a month from the communication of the suspension of the Service. The owed amount will remain locked on the payment method selected for the entire period of the suspension. In the event that the user doesn’t communicate the wishes of reclaim the Service in the above-mentioned terms and, after a potential request, Dotstay will be legitimated to collect the 50% of the owed Amount.
N.B. When the service has been purchased from friends/relatives looking for an apartment to be shared, all the persons concerned must be present at the apartment viewing Otherwise, Dotstay cannot guarantee the success of the service.
The user agrees that when he/she decides to take the room/house he/she saw, he/she will be asked to pay a symbolic fee to the owner as an advance of the deposit, in order to confirm the choice and prevent the room/house from being selected by other users. The Dotstay Angel will ask the user to send an email to formalize the acceptance of the viewed accommodation. From that time, the research phase of the Service has to be considered as completed.
If within 2 (two) hours from visiting the housing option, the user’s response should be positive but the housing option should not be available and that will not depend neither on the user’s will nor on Dotstay but only from the owner’s decision, Dotstay will not consider the viewed housing option as valid; therefore it will not be counted as one of the 5 weekly options.
The user agrees that, although the accommodation selected is immediately available, he will not be allowed to check into it until he/she has completed all the procedures established by Italian law regarding lease (payment of the deposit and the current month rental amount, conclusion of the contract, connections with utilities: electricity, water, gas etc.). The activation of the internet line, for which the user will be assisted and guided by his/her Dotstay Angel, will require technical times that depend exclusively on the operator/provider/supplier company the user has been chosen, and Dotstay will not be responsible in any case for any delay from other company or provider. When the service is delivered in the third decade of the calendar month, the user agrees that the accommodation will be available, starting from the day 1 of the next calendar month, although beyond the official deadline of the service.
The user agrees and declares to be aware that Dotstay is committed to offering the best service in order to provide the most appropriate tools in order to achieve the goal, but it is not responsible, and therefore does not provide warranties of any kind, concerning the positive outcome of any agreements or negotiations between the user and the owner of the property and/or roommates, after the user checks in the selected accommodation.
The user agrees that Dotstay will not be held responsible and, therefore, does not provide warranty of any kind, in relation to the behavior of owners and/or roommates, their religious, sexual or any other kind of orientation. Dotstay is not responsible for any dispute between the user and his/her roommates and/or home owners, following the check-in in the selected accommodation.
User, furthermore, relieve Dotstay from any responsibility in case the asked data for check-in is greater than 20 (twenty) days from accommodation tour and the owner asks the payment for the period between above-mentioned date and the room/accommodation check-in date.
The user relieve Dotstay from any responsibility regarding the positive or negative outcome of the negotiations between the user, the Angel and landlord after the sending of the official Agreement email from the user. Therefore no refund request can be made in the event of a non-positive outcome of the lease agreement between the user and the owner.
Users has lots of different payment methods to go through the Service reservation and the payment.
Different payment methods from those below are not allowed.
The services booking can be done through credit card.
Dotstay accepts the following credit cards: Visa, Mastercard, America Express, Maestro.
At the booking time, Dotstay will hold the credit card details.
At the same time, Dotstay will withdraw a Booking Fee, which is autonomus from the success of the Service. The Booking fee will be 69 Euro.
Dotstay, successively to the first charge, will use the information given in order to hold the right amount of money corresponding to the Total amount due (from now on the "Amount") starting from the 14° days before the Service starting date, as written in the cancellation policy (see nex article).
In order of the particular rules fixed by the different credit cards broadcaster, Dotstay will create different authorizations in order to guarantee the availability of the necessary funds for the Service payment.
If, for any reason that can’t be attributed to Dotstay, the amount will result unavailable or the credit card will be refuse, Dotstay will interrupt or suspend, by its own discretion, the Service and go through any legal action in order to receive all the payments.
The User – in case it is not possible to authorize the Amount on the method of payment provided – will receive an email from Dotstay. After 5 days from the official starting date of the Service with no possibility for Dotstay to authorize the amount, Dotstay can discretionary cancel the service and withdraw an amount of 100% as penalty for the cancellation of the Service.
User accept, therefore, that Dotstay obtain credit card data and successively use it to go through the right closing of the Service or with the purpose of applying the early cancellation rules.
In particular, Service will be considered positively closed when the customer send us the agreement on the apartment shown. In 72 (seventy-two) working hours from the receiving of above-mentioned agreement, Dotstay will charge the amount for the Service.
As to guarantee the security of payment on the Website and to prevent possible fraud, we will ask to the user, via e-mail, to send, a both side copy of the identity card and, if the purchase holder is different from the credit card holder, to send a identity card copy of this one. The document must be valid. Details for the deadline will be asked in the e-mail from Dotstay. This deadline will not, in any case, be more than 5 working days from when the request is made from Dotstay to the user. While waiting for the documents, Service will be suspended. The user is responsible for sending the required documents within the time specified.
In case Dotstay does not receive these documents within the time specified in the e-mail, or in case it receives expired or invalid documents, the contract will be terminated in accordance with art. 1456 cc, and consequently the order will be cancelled and subject to the right of Dotstay to compensation for any damage which it may incur as a result of conduct inconsistent with the user.
In case Dotstay will receive the valid documents required timely, the deadlines applicable to the order shall be effective from the date in which such documentation is received.
Dotstay reserve the possibility, at any time, to rescind the contract in accordance with the ART. 1456 c.c., in case credit card will be refused for any reason.
Dotstay use PayPal Inc. safe service payment, that use the SSL security protocol. Relevant credit card data (credit card number, holder, security code) are encrypt and transmitted in this way to payment manager.
In case user choose PayPal payment (specifically the Braintree online payment) he will be redirected to the site where www.paypal.it carry out the payment of the Service in accordance with the procedure provided for and governed by PayPal and the terms and conditions of the contract agreed upon by the user with PayPal.
Data entered on the website of PayPal will be processed directly by itself and will not be transmitted or shared with Dotstay, except different cases provided by this Terms and Conditions.
During the reservation, PayPal will acquire and hold necessary data as to complete the payment of the Cost of the Booking and for the following amount’s authorization.
Dotstay will ask to PayPal to freeze the amount 14 (fourteen) days before selected data for the Service activation.
User accept that Dotstay freeze the amount as to guarantee the availability of the funds for the Service period and for the week before. Authorizations number asked from Dotstay depend exclusively on rules fixed by different credit card broadcaster.
User agree that the Service activation data could be postponed if, for any particular reason unconnected with Dotstay, the amount authorization would result impossible.
The price of the service depends on the kind of accommodation chosen when filling in the form online.
All the amount include BAT.
The user accepts the early payment of the temporary accommodation (“DOT”), which will be charged the day of the check-in in the Dot. In case of late payment, Dotstay is not responsible for an eventual unavailability of the accommodation.
At the moment of the booking procedure, Dotstay will withdraw immediately a cost of Euro 69,00, this amount is in no way refundable and will be charged on the method of payment chosen online by the customer.
This cost of booking is no linked to the success of the service and its execution(if the user doesn’t start the service for his own reasons, the cost won’t be refundable).
Once the booking is completed, the user accepts that Dotstay “pre-authorize” the amount starting from the 14th (fourteenth) day preceding the date chosen for the Service's activation.
No cost will be withdrawn if the user renounces, for any reasons, to take advantage from the Service within 14 day from its activation date.
Dotstay will hold from the whole amount the 50% as penalty if the customer renounces the service from the fourteenth day and a one day before its beginning.
2. The user gives up the service during the 7 days by informing the Angel or whichever Dotstay's Agent through a message or an official email. The user can also cancel the service using the online Reserved Area. In these cases, Dotstay can discriminatingly cancel the service and withdraw the whole amount.
5. The user, once finished the service and after the sendig of the accepting mail regarding the accommodation which was shown, is in the impossibility of stipulate a valid lease agreement, for reasons which are not linked to the Dotstay's will.
7. The user jump or lose two consecutive apartments viewings in two consecutive days based on the availabilities provided. The consecutive days are considered according to the calendar set online by the user.
Dotstay doesn’t charge any cost if the user doesn’t confirm any of the houses that have been shown during the service or if Dotstay hasn’t shown him the 5 housing options for the whole time of the service.
The user, however, is committed, for a period of 30 days till the end of the service, not to stipulate any leases connected to rooms\apartments whose address and owner are the same of those of the five options shown during the service.
The user accepts the adoption of the Italian law for what concerns renting, deposit and payment of the accommodation. The user declares to understand that anything related to the rent, just mentioned, would not be under the responsibility of Dotstay.
PLEASE CAREFULLY READ THE TERMS AND CONDITIONS OF THE SERVICE AS THEY PROVIDE IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, APPLICATIONS AND OBLIGATIONS. THESE INCLUDE MISCELLANEOUS LIMITATIONS AND RESTRICTIONS AND A CLAUSE RELATING TO JURISDICTION AND THE DISPUTE CHAMBER.
Dotstay provides an online platform that connects those who move to a new city with locals who are committed to assisting them in the search for a new accommodation through the provision of some services (collectively the "Services"). These services are accessible on www.dotstay.com and through any other site through which Dotstay makes such Services available (collectively the "Site") and as an application for mobile devices, tablets and other devices and applications application interfaces (collectively, "Application").
"Member" means anyone who completes a registration process at the Dotstay Website as a User, Owner or Angel.
"User" means a Member who registers on the Website and can complete a reservation to move to a new city.
"Angel" means a Member who registers to the Website by completing the authentication steps required to provide its services to any user who wishes to move.
"Owner" means a Member who registers on the Website and provides the Angel with his or her Guest Accommodation.
"Profile" means a Member's page where it is possible to upload its own content to the maximum established and granted by the Site's functionality.
"Accommodation" means an apartment uploaded on the site by an Angel that can be viewed by the Members and subsequently proposed to the Users.
"Medium to long term accommodation" means an apartment that can be leased for more than 6 months.
"Content" means text, graphics, images, music, software (other than the Application), audio, video, information, or other material.
"Dotstay Content" means all Content that Dotstay makes available through the Website, Application, Services, or promotional campaigns and official social media channels, including any Content licensed by a third party, excluding any Content Members' Content.
"Collective Content" means the Content of Members and Content of Dotstay.
"Booking Time" means the time period from the time when the Request for Reservation is sent by a User, and within which an Angel may decide whether to confirm or reject such Booking, as set out in the Website, Application or Services. Different Booking Acceptance Times may apply depending on the location.
"Accommodation Page" indicates the page where all the information about a Site Loaded Site, Application, and Services Information is present. It will be visible from Angel alone and will be the contact of the Member who has published this Accommodation.
"Total Amount due" or "Amount" means the total amount resulting from the price of services provided by the User to the Angel.
"Tax" or "Taxes" indicate any sales tax, Value Added Tax (VAT), Goods and Services Tax (GST) and other similar indirect municipal, state or other tax deductions and personal income tax or company Terms of Service.
By using the Website, the Application, or the Services, each Member agrees to comply with and be legally bound by the terms and conditions of these Terms of Service (the "Terms of Service") regardless of whether or not to become a registered user of Services. These Terms of Service govern the access and use of the Site, Application and Services, and all Collective Content (as defined above).
In addition, certain areas of the Webite and Application (and access to or use by the user of certain aspects of Services or Collective Content) may have been published by different terms, conditions, standards, policies, or policies may require you to agree to and accept additional terms and conditions. If there is a conflict between these Terms of Service and the terms and conditions published for a specific area of ​​the Site, Application, Services or Collective Content, the latter will have priority over use or access to that site of the Website, Application, Services or Collective Content of the user.
If you do not agree with these Terms of Service, you will not have any right to obtain information or otherwise to continue using the Website, Application or Services. Failure to comply with these Terms of Service in the use of the Website, Application or Services may result in civil and criminal penalties.
THE WEBSITE, APPLICATION AND SERVICES INCLUDE AN ONLINE PLATFORM WHERE ANGELS MAY CREATE LOADING ON THE SITE AND USERS CAN MAKE INFORMATION AND BOOK THE SERVICES OFFERED BY ANY ANGEL.
YOU ACKNOWLEDGE AND AGREE THAT DOTSTAY IS NOT A PART OF ANY AGREEMENT BETWEEN MEMBERS OF THE SITE AND DOTSTAY IS NOT INTERMEDIATE FOR REAL ESTATE, AGENT OR INSURER.
DOTSTAY HAS NO CONTROLS ON THE CONDUCT OF THE SITE MEMBERS, THE APPLICATION OR SERVICES OR ANY SERVICES OR SERVICES OR ANY OWNERSHIP AND EXCLUDES ANY RESPONSIBILITY IN THESE SIZES WITH THE MAXIMUM EXTENT PERMITTED BY LAW.
CHOOSING TO CREATE A PROFILE ON DOTSTAY, YOU ACKNOWLEDGE AND ACCEPT THAT YOUR RELATIONSHIP WITH DOTSTAY IS LIMITED TO ANY MEMBER AND SUBSEQUENT AND INDEPENDENT SUBJECT TO AND NEVER QUALIFY AS AN OFFICIAL, AGENT, PARTICIPANT TO A JOINT VENTURE OR DOTSTAY COMPANY FOR NO REASON.
YOU ACKNOWLEDGE AND AGREE TO EXCLUSIVELY OWN NAME AND ITS ADVANTAGE AND NOT TO NAME OR DOTSTAY ADVANTAGE.
DOTSTAY DOES NOT CONTROL YOU, AND HAS NO RIGHT TO CONTROL, THE USER'S ADDRESS, YOUR OFFLINE ASSOCIATED WITH YOUR SERVICES OR ANY OTHER QUESTION RELATING TO THE ACTIVITIES LINKED TO THE COMPLETION OF THE SERVICES OFFERED ON THE SITE AND ON THE APPLICATION DOTSTAY. AS A MEMBER, YOU AGREE NOT TO MAKE ANYWHERE TO CREATE THE FALSE IMPRESSION TO AVAIL THEIR WALL, TO BE IN SOCIETY, OR TO CONTACT NAME OR DOTSTAY, INCLUDING ANY INAPPROPRIATE USE OF DOTSTAY’S INTELLECTUAL PROPERTY.
YOU ACKNOWLEDGE AND ACCEPT THAT, BY ACCESS OR USE OF THE SITE, APPLICATION OR SERVICES, OR DOWNLOADING OR PUBLISHING ANY SITUATION ON OR THE SITE, BY APPLICATION OR BY SERVICES, THE SAME INDICATION OF BETTER AND INCLUDE AND ACCEPT TO BE BOUND BY THESE TERMS OF SERVICE, TO PREVENT FROM THE FACT THAT IS REGISTERED OR LESS ON THE WEBSITE AND ON THE APPLICATION.
IF YOU DO NOT ACCEPT THESE TERMS OF SERVICE, YOU HAVE NO RIGHT TO ACCESS OR TO USE THE SITE, APPLYING, SERVICES, OR COLLECTIVE CONTENT.
If you agree to or agree to comply with these Terms of Service on behalf of a company or other legal entity, you declare and guarantee that you have the authority to bind that company or other entity to these Terms of Service and, if so, 'User' and 'you' will refer to and apply to that company or other legal entity.
Dotstay reserves the right, at its sole discretion, to modify the Website, Application or Services, or modify these Terms of Service, including the rates of the Services at any time and without notice. If we change these Terms of Service, we will post those changes on the Website or through the Application. We will also update the date of the "last update" indicated at the end of these Terms of Service. Any modification to these Terms of Service will be considered valid and effective as of its online publication. Access and continued use to Site, Application or Services following publication of a change on the Site or through the Application or from the notification of a change will constitute acceptance of the Terms of Service as amended.
If you believe such changes are unacceptable, the only remedy available is for you to stop using the Website, Application, and Services concerned. Failure to close your Dotstay Account will be interpreted as acceptance of the changes made.
The Website, the Application, and the Services may be used to publish by the Angel their services (the "Angel Services") by the Owners to make available their own Accommodation and Users to book the Angel Services.
Since the Dotstay Platform is an online marketplace, site members can virtually meet and agree between the terms of certain Services, as well as those already indicated on the Platform itself. Dotstay is not responsible nor can control such agreements and is not an agent or intermediary for the services offered there.
In addition, Dotstay is neither owner nor manager of real estate or portions of real estate. Unless otherwise indicated on the Platform, Dotstay's responsibilities are solely to facilitate the availability of the Site, Application and Services.
YOU PLEASE NOTE THAT THE SITE, APPLICATION AND SERVICES ARE INTENDED TO BE USED TO EASY THE INTERACTION BETWEEN ANGEL AND USERS DIRECTLY BETWEEN IT AND USE THE BOOKING OF THE SERVICES OFFERED AS PRECEDEMLY INDICATED.
DOTSTAY DOES NOT CHECK AND CAN CHECK THE CONTENT OF MEMBERS AND THE CONDITIONS, LEGALITY, RELIABILITY OR FITNESS FOR SERVICE OR ACCESSORIES THAT MUST BE SHOWN.
DOTSTAY IS NOT RESPONSIBLE AND EXCLUDES ANY LIABILITY FOR ANY CONTENT OF MEMBERS AND ACCOMMODATION. CONSEQUENTLY, ANY RESERVATION WILL BE EXTENDED OR ACCEPTED TO EXCLUSIVE RISK OF THE MEMBER.
Each Member can register on the Dotstay Platform as an Angel, completing the registration and verification process required to validate each single Angel. Registration is free.
In order to access certain features of the Website and Application, as well as to book a Accommodation or create an Announcement, you must register and create an account ("Dotstay Account") and become a Member. You may register yourself to use the Services directly through the Site or the Application or as described in this section.
The Member may also register by logging in to their account of certain third-party social network sites ("SSN") (including, but not limited to, Facebook, each of these accounts defined as a "Third Party Account") through our Site or Application, as described below. As an integral part of the Site, Application, and Services functionality, the Member may link your Dotstay Account to Third Party Accounts by either: (i) providing your Third Party Account with the login details of Dotstay through the Site, Services or Application; or (ii) allowing Dotstay to access the Third Party Account in accordance with what is permitted under the applicable terms and conditions governing the use of each of these Third Party Accounts. You declare that you have the right to disclose your third-party access data to Dotstay and / or allow Dotstay access to your Third Party Account (including, but not limited to, use of according to the purposes described herein), without violating any of the terms and conditions governing the use of the applicable Third Party Account, and without requiring Dotstay to pay commissions or make Dotstay subject to the limits of use imposed by that service provider of third parties. By granting Dotstay access to any Third Party Account, the Member acknowledges that Dotstay will access, make available and archive (if applicable) any Content provided and filed in its Third Party Account ("SSN Content") so that it is available through the Site, Services and Application through your Dotstay Account and the Dotstay Account Profile page. Except as otherwise specified in these Terms of Service, all SSN Content, if any, will be considered Content of the Member for all purposes of these Terms of Service. Depending on the third-party account selected by the member and subject to the privacy settings selected on such Third Party Accounts, the personal identification information published on such Third Party Accounts will be available through and through your Dotstay Account on the Site, Services and Application. Please note that if a Third Party Account or associated service becomes unavailable, or Dotstay's access to such Third Party Account should be terminated by the third-party service provider, the SSN Content does not will be more available on and through the Site, Services and Application. The member has the right to disable the connection between his Dotstay Account and the Third Party Accounts at any time by accessing the "Settings" section of the Site and Application. YOU KNOW THAT RELATIONS WITH THIRD PARTY SERVICES SUPPLIERS ASSOCIATED WITH THIRD PARTY ACCOUNTS ARE EXCLUSIVELY DISCIPLINED BY OWN AGREEMENTS WITH THESE SERVICE PROVIDERS OF THIRD PARTIES. Dotstay does not perform any SSN Content Analysis for any reason, including, but not limited to, the accuracy, legality or absence of any breach of these Terms and Dotstay is by no means responsible for SSN Content.
In order for the Member to use the Site and Application, the Dotstay Account and the Membership Account a Profile page of the member will be created on the basis of the personal information provided or obtained through a SSN, as indicated above. You can not have more than one (1) Active Dotstay Account. You agree to provide accurate, complete and current data during the registration process and to update such data to keep it accurate, up to date, and complete. Dotstay reserves the right to suspend or close your Dotstay Account and access to the Site, Application, and Services if you create more than one (1) Dotstay Account or any information provided during the registration process or later becomes inaccurate, non-veritable, not up-to-date, or incomplete, or otherwise in violation of these Terms of Service.
Each Member as it creates its own profile agrees that its activation and publication are subordinate to the verification process indicated therein. It also undertakes to provide true information.
Each Member is aware that Dotstay can not in any way control the truthfulness, legality, reliability and reliability of the information provided by each Angel and will only limit the process of verifying the correspondence of the documents provided with the information provided.
After completing the verification process and entering a valid payment method, as specified on the Dotstay Platform, you will be prompted to select each Angel the Angel Services.
Within 48 hours of the completion of the Profile, Dotstay will verify the correspondence of the information entered and will proceed to activate the profile or to notify any further details.
Unless you have a specific permission to do so by a specific Dotstay feature, it is forbidden to share information about your Dotstay Account with third parties or allow others to access your Dotstay Account and use it. You acknowledge and agree that I will assume the sole responsibility of any activity or activity related to your Dotstay Account, whether you have authorized such activities or actions. It will immediately notify Dotstay of any unauthorized use of your Dotstay Account.
Each Angel also has the option of selecting optional services (now "Extra Services"), pre-selected by Dotstay and whose choice is by no means a discriminating element by Dotstay.
Each Angel undertakes to provide assistance for a period of at least 7 days in the search for medium-long-term accommodation for each user who has a service.
This service will consist of sending targeted housing solutions in the week prior to the arrival of the user in the new city.
All accommodations must be pre-loaded on the Angel's profile and all required information must be entered in accordance with art. 4 (Housing).
You acknowledge and agree that Dotstay will in no way be able to verify the truthfulness, correctness, legality, congruence of the information entered by the Angel and may not in any way be held liable for any discrepancies in the description published on the Platform.
Angels are committed to providing multilingual assistance to Users who book their Services.
Angel undertakes to help, at its maximum, any of its user's services, in providing a valid lease for the accommodation selected by the user, providing language assistance for the negotiations. Angel also undertakes to explain local customs and lease laws.
The User acknowledges and agrees that Dotstay is not part of such negotiations and can not be held liable for any damages or damages to the User or the Angel.
The Angel can give users the option of booking their services, where required, to pick up the airport / station to the city. The cost of such a Service is a simple contribution to the vehicle usage costs and is determined by the User, as a driver, under his sole responsibility.
Angel can offer the user who is booking their services a temporary accommodation for the first few days in the city while assisting him in searching for a medium to long-term apartment.
Each Angel can set "Instant Booking" mode. This way, each user can book the Angel's services without the prior consent of the Angel himself.
The price of the individual services listed on the Angel's Profile is at the discretion of each Angel. Dotstay reserves the right to charge a minimum price and a maximum cost per single service at its sole discretion.
The Angel may at any time change the price (hereinafter referred to as the "Service Price"), subject to any reservations already made for which the prices previously agreed upon and accepted with the User remain.
If an Angel is required to book for your Services through the Website, Application or Services, you will be asked to confirm or reject such a Reservation Request within the acceptance time of the reservation (24 hours, unless otherwise specified on the Site) otherwise, the booking request will expire automatically. When a Reservation is requested through the Website, Application or Services, Dotstay will share with Angel the name and surname of the User who requested the Booking, (ii) a link to the account profile page of the (Iii) any other documents attesting to the person who made the reservation.
When the Angel confirms a Reservation Required by a User, Dotstay will send a Confirmation Communication to that Reservation, depending on the user's selections through the Site, Application, and Services.
Each Angel has the option to enter the Housing Platform for medium-long periods. To upload an Announcement, you will be asked a number of questions about the Accommodation, including, but not limited to, the location, capacity, size, features, availability and price as well as related rules and conditions economic. In order to be placed between the accommodation through the Site, the Application and the Services, all accommodations must have a valid physical address.
Such information will only be disclosed in part and only to the extent necessary for the reservation by a User. Angel acknowledges and agrees to be solely responsible for all posted and posted content by you. As a result, Angel declares and warrants that the published Terms (i) will not violate any agreement concluded by Angel with third parties, such as contracts with associations of housing owners, condominium contracts or other agreements with third parties; (ii) (a) will comply with all applicable laws (such as local laws), tax requirements, intellectual property rules, rules and regulations applicable to any Accommodation (including obtaining all necessary permits, licenses and recordings), and (b) will not be in conflict with third party rights.
Note that Dotstay assumes no responsibility as to the compliance of the Host with any agreement or obligation with third parties, laws, regulations and regulations in force. Dotstay reserves the right, at any time and without prior notice to Angel, to remove or disable any Accommodation for any reason, including any Dotstay Accommodation, in its sole discretion, deemed to be questionable for any reason in violation of these Terms of the service.
Angel Services will be cleared with different modes and timings, as shown below.
Payment upon acceptance of the user.
If the User selects one of the Lodgings shown by Angel, you will be prompted to confirm your choice using the command in the User Profile.
From that moment on, Paypal will pay the Amount due on the payment method indicated by Angel, subject to any sums due to the Owner as a percentage of the available Accommodation (see the Owner's Financial Terms).
The Angel accepts and acknowledges that Dotstay will not be responsible for any disputes arising with the User or the Owner regarding the payment and the amount of the Import and that Dotstay will not act as an intermediary for any Member.
The Angel accepts and acknowledges that Dotstay will not be held liable and that there will be no demand for any delays related to the Reference Financial Institution or any debit fees charged.
If, for whatever reason, the selected option is not available and you do not have to rent the accommodation, the Angel will have to return the Amount paid on your paid method.
You agree and acknowledge that Dotstay is in no way responsible for any disputes relating to the amount returned by the Angel.
You agree to apply the Italian law regarding the lease, security deposit and payment terms of the rented room / house, and declare that you are aware that they are in no way related to Dotstay and to the service.
For the purposes and for the effects of art. 1341, subsection 2, you declare that you have read and approve and specifically agree to the following clauses: 2 (reservation of service and visits to the apartments); 4 (limitation of liability); 6 (Terms of Payment); 7 (applicable law).
Each Member can register to the Dotstay Platform as a User by completing the registration process required to validate each and every User. Registration is free.
In order to access certain features of the Website and Application, as well as to book a Accommodation or create an Announcement, you must register and create an account ("Dotstay Account") and become a Member. You may register yourself to use the Services directly through the website or the Application or as described in this section.
The Member may also register by logging in to their account of certain third-party social network sites ("SSN") (including, but not limited to, Facebook, each of these accounts defined as a "Third Party Account") through our website or Application, as described below. As an integral part of the website, Application, and Services functionality, the Member may link your Dotstay Account to Third Party Accounts by either: (i) providing your Third Party Account with the login details of Dotstay through the Site, Services or Application; or (ii) allowing Dotstay to access the Third Party Account in accordance with what is permitted under the applicable terms and conditions governing the use of each of these Third Party Accounts. You declare that you have the right to disclose your third-party access data to Dotstay and / or allow Dotstay access to your Third Party Account (including, but not limited to, use of according to the purposes described herein), without violating any of the terms and conditions governing the use of the applicable Third Party Account, and without requiring Dotstay to pay commissions or make Dotstay subject to the limits of use imposed by that service provider of third parties. By granting Dotstay access to any Third Party Account, the Member acknowledges that Dotstay will access, make available and archive (if applicable) any Content provided and filed in its Third Party Account ("SSN Content") so that it is available through the Site, Services and Application through your Dotstay Account and the Dotstay Account Profile page. Except as otherwise specified in these Terms of Service, all SSN Content, if any, will be considered Content of the Member for all purposes of these Terms of Service. Depending on the third-party account selected by the member and subject to the privacy settings selected on such Third Party Accounts, the personal identification information published on such Third Party Accounts will be available through and through your Dotstay Account on the Site, Services and Application. Please note that if a Third Party Account or associated service becomes unavailable, or Dotstay's access to such Third Party Account should be terminated by the third-party service provider, the SSN Content does not will be more available on and through the Site, Services and Application. The member has the right to disable the connection between his Dotstay Account and the Third Party Accounts at any time by accessing the "Settings" section of the Site and Application. YOU KNOW THAT RELATIONS WITH THIRD PARTY SERVICES SUPPLIERS ASSOCIATED WITH THIRD PARTY ACCOUNTS ARE EXCLUSIVELY DISCIPLINED BY OWN AGREEMENTS WITH THESE SERVICE PROVIDERS OF THIRD PARTIES. Dotstay does not perform any SSN Content Analysis for any reason, including, but not limited to, the accuracy, legality or absence of any breach of these Terms and Dotstay is by no means responsible for SSN Content.
In order for the Member to use the website and Application, the Dotstay Account and the Membership Account Profile page of the member will be created on the basis of the personal information provided or obtained through a SSN, as indicated above. You can not have more than one (1) Active Dotstay Account. You agree to provide accurate, complete and current data during the registration process and to update such data to keep it accurate, up to date, and complete. Dotstay reserves the right to suspend or close your Dotstay Account and access to the Site, Application, and Services if you create more than one (1) Dotstay Account or any information provided during the registration process or later becomes inaccurate, non-veritable, not up-to-date, or incomplete, or otherwise in violation of these Terms of Service.
Each Member as it creates its own profile agrees that its activation and publication may be subordinate to the verification process indicated therein. It also undertakes to provide true information.
Each Member is aware that Dotstay can not in any way control the truthfulness, legality, reliability and reliability of the information provided by each User and will only limit the process of verifying the correspondence of the documents provided with the information provided.
Each User can send information requests and book an Angel. You agree that the service will start on the date you selected, and never before the business day following your booking, and you are committed to the required documents - a valid passport (extra EU), Visa ( extra EU), receipt of a residence permit (extra EU), identity card (EU) and tax code - compulsory under Italian law for the validity of the lease agreement.
The user declares to accept the "Take or Jump" formula in the accommodation selection process: this will allow the user to confirm the accommodation viewed or to go directly to the next option, at the time of the visit.
You agree that neither the Angel nor Dotstay will be liable if, due to a delay in your decision, the selected housing option will no longer be available.
If during the Service Week, you must have a job or study engagement, you will be committed to updating your time availability calendar in the appropriate Profile (now "User Profile").
The calendar in the User Reserved Area indicates the Service Days and their availability times (9-12, 12-15, 15-18, 18-21).
The Angel is committed to setting up appointments on behalf of the user with reference to the apartments already proposed and selected.
You agree that at the time you decide to take the room / house you are visiting, you may be asked to pay the owner a symbolic fee in advance of the security deposit, confirming the choice and preventing the room / house being selected from other users. The Angel will ask the user to confirm the acceptance of the accommodation shown on the site. From that moment on, the search phase of the Service will have to be considered completed.
You agree that although the selected accommodation is available immediately, you will not be allowed to enter before you have completed all the procedures provided by the Italian lease law (payment of the deposit and the current month, stipulation of the contract , connection of light, water, gas etc.) The activation of the internet line, for which the user will be assisted and guided by the Angel, will require technical times that depend solely on the provider / provider / supplier by the user, and Dotstay will in no way be liable for any delays due to third parties.
You agree and declare to be aware that Dotstay is committed to providing the best service in order to provide the most suitable means to reach the goal but is not responsible and therefore does not provide any guarantee in respect of the successful outcome of any agreement or negotiation resulting from the interaction between the user, Angel and the owner of the property and / or roommates, following the user's check in the selected accommodation.
You agree that Dotstay is not held liable and therefore does not provide any warranties of any kind with respect to the Angel's conduct and / or owners and / or partners, religious, sexual orientation or any other kind. Dotstay is not responsible for any dispute between the user and the Angel and / or roommates and / or homeowners, as a result of the check-in in the selected accommodation.
The user has different payment methods available to make the booking and payment of the Service.
No payment methods other than those listed below are accepted.
Booking of any website Service can be made by credit card or Paypal (credit cards accepted are listed on www.dotstay.com).
At the time of booking, Dotstay will acquire the data of the above mentioned card.
At the same time, Dotstay will charge a Reservation Cost, which is autonomous with respect to the successful outcome of the Service. The Booking Cost will be 69 euros.
After the first charge, three days before the start date of the service, the acquired data will be used to block a sum equivalent to the Total Amount Due (from this time "Amount") for a period equal to the service life, Service and dates that should legitimize an extension of the amount block.
If the Amount is unavailable or the card is declined, Dotstay will send an email requesting the provision of the funds and may, if requested by the Angel, suspend or terminate the Service and take any legal action to pay any amounts due.
The user therefore agrees that credit card data will be used after the positive end of the service or in order to apply the rules for early cancellation.
In particular, the Research Service will be deemed to be positively concluded at the time the User declares that he / she wants to accept the apartment offered by Angel. Within 72 (seventy-two) business hours of such acceptance, the amount will be transferred to the payment method indicated by the Angel.
In order to ensure the security of the payments made on the Site and to prevent any fraud, Dotstay reserves the right to ask the user, by e-mail, to send a duplicate copy of their paper by the same means, identity and if the purchaser is different from the cardholder, the identity card of the latter. The document must be valid. The request email will specify the deadline for the document to arrive at Dotstay. In any case, this term will not exceed 5 working days from the receipt of your request. Pending the requested document, the order will be suspended. You are required to send the requested documents within the specified time.
In the event that Dotstay does not receive such documents within the time specified in the request email or receives invalid or invalid documents, the contract will be resolved by law for the purposes and for the effects referred to in art. 1456 cc, and the order consequently canceled, except Dotstay's right to compensation for any damage he or she may incur due to the non-compliant behavior of the user. In case of prompt receipt by Dotstay of the valid documentation required, the delivery terms applicable to the order will be from the date of receipt of such documentation.
Dotstay reserves the right at any time to unilaterally terminate the contract under the terms and for the effects of art. 1456 cc, if the credit card is for any reason refused.
The price for the additional services offered by Angel and specifically for the provision of a local Sim, (ii) the contribution to transport from the airport / station to the city and (iii) the temporary accommodation will be collected at the moment of the Reservation and are non-refundable.
The user acknowledges and accepts that regardless of whether Dotstay is not part of the agreement between himself and the Owner or Angel.
Please note that Dotstay can not control any commissions charged to an Angel by its own and Dotstay excludes any liability in that regard.
Dotstay uses PayPal Inc.'s secure payment services that use the SSL security protocol. The confidential credit card details (card number, expiration date, security code) are encrypted and then transmitted to the payee.
If you choose PayPal (and specifically the Braintree online payment system), you will be redirected to www.paypal.com where you will pay for the Service according to the foreseen and disciplined procedure by Paypal and terms and conditions of contract agreed upon by you with Paypal.
The data entered on the Paypal site will be processed directly by the same and will not be transmitted or shared with Dotstay or Angel, unless expressly provided in these Terms and Conditions.
At the time of booking, PayPal will acquire and will receive the data necessary to complete the payment of the Booking Fee and for the subsequent authorization of the Amount.
Paypal will block the Import three days before the date selected for the start of the service.
The user also undertakes to make available a sum equal to the amount for a period equal to the one required for the performance of the Service., Dotstay's unilateral agreement on the contract and any damages, damages, for the purposes and for the effects of art. 1453 c.c.
In case of no coverage of the amount at the time of the first attempt by Paypal, Dotstay will email the fulfillment of this commitment within 3 (three) working days. Unnecessarily put this term down, the contract will be understood undoubtedly resolved.
It is understood that if the date of activation of the service coincides with one of the above three days, Dotstay may discretionally and in agreement with Angel refuse or delay the provision of the service, pursuant to and for the purposes of art. 1460 c.c.
Finally, you agree that the activation date of the Service may be postponed if, for any reason not depending on Dotstay, the Import License may not be possible.
At the time of the booking, Dotstay will deduct a sum of 69 euros. This cost is in no way refundable and will be charged to the payment method chosen by you on the website. The Booking Fee will not be refunded if the user does not start the service for causes caused by him / her.
After making the reservation, you agree to "pre-authorized" the Amount 3 (three) days before the date you have chosen for the beginning of the Service.
No cost will be charged if the User waives for any reason to avail the Service within 3 (three) days of the activation date. Any cancellation must be done by using the command in the Reserved Area.
50% of the amount will be retained as a penalty if the User waives the Service between the third and the previous day of the service being activated.
The same penalty will be due if no one visits are agreed upon (if the service is concluded without success).
Such penalty shall be deemed not applicable in case of serious reasons and certificates, such as for example the cancellation of a university course, the reason for the transfer, a death of a family member, serious health reasons.
I. You change your needs and / or search criteria for accommodation in the service week.
II. The user abandons the service during the week by communicating it to his Angel and deleting the service through his Profile.
III. You do not intend to pay the security deposit provided for by Italian law, ie you do not want to comply with the Italian leasing regulations in effect at the time of delivery of the property. This penalty will also apply if the User is unable to enter into a valid lease, for reasons beyond the will of Dotstay.
IV. The user is unable to provide the minimum solvency guarantees required by the owner when visiting the property once the apartment is accepted.
No amount will be charged to you if you do not confirm any of the homes displayed during the Service.
The user, however, undertakes, for a period of 30 days from the end of the Service, not to enter into lease agreements for rooms \ apartments whose address and owner are coincident with those shown in the Service.
You agree to apply the Italian law regarding the lease, security deposit and payment terms of the rented room / house, and declare that you are aware that they are in no way related to Dotstay and at the service.
Each Member can register at the Dotstay Platform as a Landlord, completing the registration and verification process required to validate each and every Owner. Registration is free.
In order to access certain features of the Site and Application, as well as to book a Accommodation or create an Announcement, you must register and create an account ("Dotstay Account") and become a Member. You may register yourself to use the Services directly through the Site or the Application or as described in this section.
The Member may also register by logging in to their account of certain third-party social network sites ("SSN") (including, but not limited to, Facebook, each of these accounts defined as a "Third Party Account") through our Site or Application, as described below. As an integral part of the Site, Application, and Services functionality, the Member may link your Dotstay Account to Third Party Accounts by either: (i) providing your Third Party Account with the login details of Dotstay through the Site, Services or Application; or (ii) allowing Dotstay to access the Third Party Account in accordance with what is permitted under the applicable terms and conditions governing the use of each of these Third Party Accounts. You declare that you have the right to disclose your third-party access data to Dotstay and / or allow Dotstay access to your Third Party Account (including, but not limited to, use of according to the purposes described herein), without violating any of the terms and conditions governing the use of the applicable Third Party Account, and without requiring Dotstay to pay commissions or make Dotstay subject to the limits of use imposed by that service provider of third parties. By granting Dotstay access to any Third Party Account, the Member acknowledges that Dotstay will access, make available and archive (if applicable) any Content provided and filed in its Third Party Account ("SSN Content") so that it is available through the Site, Services and Application through your Dotstay Account and the Dotstay Account Profile page. Except as otherwise specified in these Terms of Service, all SSN Content, if any, will be considered Content of the Member for all purposes of these Terms of Service. Depending on the third-party account selected by the member and subject to the privacy settings selected on such Third Party Accounts, the personal identification information published on such Third Party Accounts will be available through and through your Dotstay Account on the Site, Services and Application. Please note that if a Third Party Account or associated service becomes unavailable, or Dotstay's access to such Third Party Account should be terminated by the third-party service provider, the SSN Content will be available any more on and through the website, Services and Application. The member has the right to disable the connection between his Dotstay Account and the Third Party Accounts at any time by accessing the "Settings" section of the Site and Application.
YOU KNOW THAT RELATIONS WITH THIRD PARTY SERVICES SUPPLIERS ASSOCIATED WITH THIRD PARTY ACCOUNTS ARE EXCLUSIVELY DISCIPLINED BY OWN AGREEMENTS WITH THESE SERVICE PROVIDERS OF THIRD PARTIES.
Dotstay does not perform any SSN Content Analysis for any reason, including, but not limited to, the accuracy, legality or absence of any breach of these Terms and Dotstay is by no means responsible for SSN Content.
In order for the Member to use the Site and Application, the Dotstay Account and the Membership Account Profile Profile page of the member will be created on the basis of the personal information provided or obtained through a SSN, as indicated above. You can not have more than one (1) Active Dotstay Account. You agree to provide accurate, complete and current data during the registration process and to update such data to keep it accurate, up to date, and complete. Dotstay reserves the right to suspend or close your Dotstay Account and access to the Site, Application, and Services if you create more than one (1) Dotstay Account or any information provided during the registration process or later becomes inaccurate, non-veritable, not up-to-date, or incomplete, or otherwise in violation of these Terms of Service.
Each Member is aware that Dotstay can not in any way control the truthfulness, legality, reliability and reliability of the information provided by any Owner and will only limit the process of verifying the correspondence of the documents provided with the information provided.
Each Member, as a Landlord may publish their house on the website. To post an accommodation, a set of Housing questions will be asked to the Owner, including, but not limited to, Location, Capacity, Size, Characteristics and availability and price as well as related rules and economic conditions. In order to be placed on the platform through the Website, the Application and the Services, all Lodgings must have a valid physical address. Accommodation will be made available and visible to Angel only through the Website, Application and Services.
The Angel will be able to propose Accommodations through the Website, Application, and Services on the basis of the information, requests, search parameters and preferences of the User, by sending the link page of the Ad.
Each Angel will be able to propose to the User the Housing published by the Owners, by sending the related links. In the event of an affirmative answer by the User, the Angel will require Angel to have the opportunity to visit the selected Accommodation in one of the time slots indicated by the User.
Dotstay promotes equal treatment: It is forbidden to discriminate or harass any individual based on race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation or otherwise to put in place any abusive or disturbing behavior. If such occurrences occur, Dotstay may discretionally suspend the publication of such Lodgings and suspend access to the Account Holder.
Registration on the Dotstay Platform and the publication of the Lodgings are free of charge.
If an Accommodation selected by a User is an Accommodation Loaded by an Owner on the Dotstay Platform, the Owner will be paid 20% of the Accommodation Search Service Amount, as determined by Angel.
This payment will be made on the Paypal account indicated by the Owner at the time of registration and is subject to the free and unclaimed choice by the User through the appropriate command on the Site.
If you are a Landlord, you acknowledge and agree that Dotstay does not act as an insurer or as an agent. If a User decides to rent and accommodates, any agreement concluded with such Guest is an agreement between the User and the Owner, and Dotstay is not party to that agreement.
If you are an Owner, Dotstay provides you with certain tools that are designed to help you make informed decisions about the members you choose to confirm or pre-approve your Accommodation visit. You acknowledge and agree that, as a Owner, you are responsible for your actions and omissions, as well as the actions and omissions of any individual who resides or is otherwise present at the Accommodation upon your request or invitation, excluding the User.
The Owner accepts the Italian law regarding lease and declares that he or she is aware that they are in no way related to Dotstay and the Service.

References: art. 1456
 ART. 1456
 art. 4
 art. 1341
 art. 1456
 art. 1456
 art. 1453
 art. 1460