Source: https://blackhoundsports.com/contact-us/
Timestamp: 2019-04-23 16:39:06+00:00

Document:
Customer Care T: 0044 1344 626072 Monday to Friday 0900 -1700 (GMT) e: info@blackhoundsports.com.
In this Data Protection Notice we are informing you of the way in which your personal data are processed when you use our website and order via our online shop, by phone or via email.
details about the items you ordered, such as model, size, colour, price, etc.
We process your data to fulfil your order, to deliver your order and to handle returns and exchanges if applicable.
When we process your data in this way, we call upon the legal basis of “the performance of a contract” (Art. 6 (1) b) GDPR).
After you created your account you can log into at “MY ACCOUNT” using your e-mail address and password.
We process your data so you can view and manage your details, your wishlist, your shopping bag your current orders and your payment details.
You can provide your telephone numbers so that we can contact you quickly if there is a query on your order. This is voluntary.
The legal basis for the above mentioned data processing is Art. 6 (1) a) GDPR.
You can contact us using e-mail, the contact form, live-chat or mail. We process your data including content of you messages solely to communicate with you, e.g. to solve any problems or concerns you may have.
To assist with training and to maintain and improve our customer service we sometimes record incoming telephone calls. However this is voluntary.
If you do not wish the call to be recorded please tell the agent as soon as your call is answered.
You can pay your order by card or Paypal, bank transfer and invoice are also available.
Depending on the chosen payment method we securely transmit your payment data to the assigned bank or the payment service provider assigned by us.
If you take part in one of our surveys, we shall use your data for market and opinion research. We shall use them only in anonymised form and for internal purposes.
Insofar in the exceptional case as data are not evaluated anonymously, such data will be collected only with your consent.
GDPR does not apply to anonymous surveys.
In the exceptional case of evaluations with a personal reference the legal basis is the said declaration of consent under Art. 6 (1) a) GDPR .
In the course of competitions we shall use your data to run the competition and to notify the winner(s).
You will find detailed notes in any Terms & Conditions of Participation for the competition in question.
You have the possibility of ordering our Email Newsletter, in which we tell you regularly of the latest news about our products and campaigns.
We shall store your e-mail address, the time of registration and the IP address used for the registration for such time until you cancel the Newsletter.
This storage serves only the purpose of sending you the Newsletter and being able to provide your registration.
In our Newsletter we use technologies usual in the market by which the interactions with the Newsletter can be measured (e.g. opening of the e-mail, links clicked).
We use these data in pseudonymised form for general statistical evaluations and to optimise and develop our contacts and customer communication further.
This is done with the aid of graphics which are embedded in the Newsletter (so-called pixels). This data is collected only in pseudonymised way, and in addition the data once collected are not combined with your personal data.
We wish via our Newsletter to share subjects with our customers which are of maximum relevance to them and to understand better what our readers are actually interested in.
If you do not wish your user pattern to be analysed, you can cancel the Newsletter or disable graphics in your e-mail program in a standard way.
Or click the unsubscribe link in the newsletter or email us at info@Blackhoundsports.com.
You can give us feedback about our website. We process your experiences during your visit of our website, your name and your e-mail address.
The legal basis for the above mentioned data processing is Art. 6 (1) a) DSGVO.
Every time our website is used, we collect the access data which your browser automatically transmits to make your visit to the website possible.
The processing of these access data is necessary in order to make the visit to the website possible and to ensure the permanent functionality and security of our systems.
The access data are in addition saved for the foregoing purposes in internal logfiles, in order to develop our website further with regard to the usage patterns of our visitors (e.g. if the proportion of mobile devices on which the pages are called up rises) and in order to administer our website in a general way.
The legal basis for the above mentioned data processing is Art. 6 (1) b) DSGVO.
The information saved in the logfiles allows no direct conclusion to be drawn about you as a person – in particular, we save the IP addresses only in abbreviated, anonymised form.
The logfiles are saved for 30 days and archived following subsequent anonymisation.
Our website uses social-media plug-ins ( “Plugins”) of the social network Facebook and Google+.
Facebook is operated by Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA (“Facebook”).
An overview of the plugins of Facebook and their appearance can be found here.
Should personal data be transmitted to the USA, Facebook has acceded to the EU-US Privacy Shield.
Google+ is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
An overview of the plugins of Google and their appearance can be found here.
Should personal data be transmitted to the USA, Google has acceded to the EU-US Privacy Shield.
When visiting a page of our website that contains such a plugin, your browser creates a direct connection to the servers of the providers.
The content of the plugin is transmitted by the providers directly to your browser and integrated into the page.
By this integration the providers receive the information that your browser has called up the corresponding page of our website, even if you do not have an account with the respective provider or are not currently logged in there.
This information (including your IP address) is transmitted directly from your browser to a server of the respective provider in the USA and stored there.
If you are logged in with the provider, the provider can immediately assign the visit of our website to your account.
If you interact with the plugins, for example by clicking the “Like” button or making a comment, this information is also transmitted directly to a server of the respective provider and stored there.
The information is also published on your account and displayed to your friends or followers.
If you do not want Google or Facebook to associate the data collected via our website directly with your profile in the respective service, you must log out of the respective service before activating the plugins.
You can also completely prevent individual plug-ins from loading with add-ons for your browser, e.g. the Facebook plug-ins with the “Facebook Blocker”.
The legal basis of the above mentioned data processing is Art. 6 (1) f) GDPR, based on our justified interest in you sharing our contents via social media and in our expanding our reach in this way.
This is legally permissible and requisite, pursuant to Art. 6 (1) b) GDPR, for the handling of contracts with yourself or for the execution of precontractual actions which are being carried out at your request.
A part of the data processing may be effected through via service providers.
Along with the service providers stated in this Data Protection Notice, these may include in particular computer centres which store our website and databases, IT service providers which maintain our system, and consultancy firms.
Should we pass data on to our service providers, this data may only be used for performance of their tasks.
We select and commission these service providers carefully.
They are bound contractually to follow our instructions, have suitable technical and organisational measures for the protection of the rights of data subjects, and are monitored by ourselves on a regular basis.
We store personal data only for as long as is necessary to fulfil contractual or statutory duties for which the data were collected.
We then erase the data immediately, unless we still need these data until expiry of the statutory period of limitation for purposes of evidence in civil claims or due to statutory duties of storage.
For purposes of evidence we must still store contact data for five years from the end of the year in which business relations with you end.
Any claims will expire, under the normal statutory period of limitation, no earlier than at this time.
Thereafter we must also store some of your data for purposes of book-keeping.
We have an obligation to do so under statutory duties of documentation which may arise.
To exercise your rights as described above, you may at any time contact us using the contact details mentioned under “IDENTITY AND CONTACT DETAILS OF THE CONTROLLER”.
You also have the right to lodge a complaint with a supervisory authority responsible for us.
You may also exercise this right before a supervisory authority in the member state you are staying, working or the location of alleged infringement.
You can exercise this right at a regulatory authority in the member country of your place of residence, of your workplace, or of the place of alleged breach.
Under Article 7 (3) GDPR you have the right to withdraw your consent given to us at any time.
This will have as a consequence that in future we no longer continue the data processing based on this consent.
Through this revocation of consent the legality of the processing carried out until the said revocation will not be affected.
Insofar as we process your data on the basis of legitimate interests under Art. 6 (1) f) GDPR, you have the right under Article 21 GDPR to object to processing of your data insofar as grounds exist arising from your particular situation or the objection is directed towards direct advertising.
In the latter case you have a general right of objection which will also be implemented by us without your stating reasons.
If you wish to make use of your right to withdraw or object, a notification without set form to the contact details mentioned under ” IDENTITY AND CONTACT DETAILS OF THE CONTROLLER” will be sufficient.
The security of your personal details is our utmost concern – that is why we have taken a number of measures to ensure your details are protected.
We use the most up to date security system and our site is regularly scanned for vulnerabilities by a third party to ensure it remains secure.
We don’t keep your details online, our website uses a SSL encrypted secure internet connection to protect your personal and payment details.
This means all the details you supply and any responses are encrypted before they are sent over the internet.
If you are still not confident shopping via the internet, please email on the email address provided under “IDENTITY AND CONTACT DETAILS OF THE CONTROLLER“.
There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you. We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise.
For a part of our service it is necessary for us to insert cookies.
A cookie is a small text file which is saved by your browser on your device.
Cookies are not inserted to execute programs or to load viruses into your computer.
Instead the main purpose of cookies is to provide a product or service especially tailored to yourself and to make use of our services as time-saving as possible.
The legal basis for the above-mentioned data processing is Art. 6 (1) f) GDPR based on our legitimate interest.
We wish to enable you to use our website in a convenient and individual way.
This is described more precisely in the following sections.
Some of the access data accrued during the use of our website are used for interest-based advertising.
By analysing and evaluating these access data we are able to display personalised advertising to you on our website and on the websites of other providers.
That means advertising which reflects your actual interests and needs.
The legal basis for the above-mentioned data processing is Art. 6 (1) f) GDPR based on our legitimate needs design and continual optimisation of our website and in providing you with personalised advertising.
The data collected are saved only in pseudonymous form, so that no direct conclusions can be drawn about you personally.
In the following descriptions of the technology which we employ you will find instructions on how to object to our analysis procedures and advertising campaigns by means of a so-called opt-out cookie.
Please note that after the deletion of all cookies in your browser or the later use of another browser and/or profile, another opt-out cookies must be placed.
In the following paragraphs we describe the ways in which you can object to our analysis processes and advertising campaigns.
Truste or Your Online Choices, which provide objection facilities by many advertisers in bundled form.
Both sites make it possible to disable all advertisements at once for the providers listed, using opt-out cookies, or alternatively to make the settings for each provider individually.
Our website uses Bing Ads, a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA (“Microsoft”).
The use of these technologies enables Microsoft and its partner websites to insert advertisements on the basis of previous visits to our or other websites on the internet.
The data accrued in this context may be transmitted to a server in the USA and stored there.
Should personal data be transmitted to the USA, Microsoft has acceded to the EU-US Privacy Shield.
You can prevent the storage of cookies by adjusting your browser to that effect (as set out above); we must point out, however, that in this case you may not be able to use all the functions of the website in full.
You can further prevent the capture to Microsoft of the data created by the cookies relating to your use of the website and the processing of these data by Microsoft by disabling the personalised advertisements on the Microsoft Opt-Out Page.
Please note in this case that, after the deletion of all cookies in your browser or the later use of another browser and/or profile, the objection must be exercised again.
You will find more detailed information on this matter in Microsoft’s Privacy Statement.
For marketing purposes our websites use so-called conversion and retargeting tags (also (Facebook pixels”) of the social network Facebook, a service of Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA (“Facebook”).We use Facebook pixels in order to analyse the general use of our websites and to trace the efficacy of Facebook advertising (“conversion”).In addition, we use the Facebook pixels to play you individualised publicity messages based on your interest in our products (retargeting”).For this purpose Facebook processes data which the service collects via cookies and similar technologies on our websites.The data accrued in this context may be transmitted by Facebook for evaluation to a server in the USA and stored there.Should personal data be transmitted to the USA, Facebook has acceded to the EU-US Privacy Shield.If you are a Facebook member and have allowed Facebook to do so via the privacy settings of your account, Facebook may in addition link with your member account the information about your visit captured by ourselves and use it for the targeted insertion of Facebook Ads.You can view and change the privacy settings in your Facebook profile at any time.If you are not a Facebook member, you can prevent this data processing by Facebook by operating the disable button for the provider “Facebook” on the TRUSTe website mentioned above.You can further prevent this data processing by clicking the following button.Custom Opt-OutIf you deactivate this data processing by Facebook, Facebook will only display general advertisements, which are not selected on the basis of the information captured about you.You will find more detailed information on this matter in Facebook’s Privacy Statement.
Black Hound Limited is a registered company in England and Wales (UK company number 08148109 ).
VAT registration number GB 210545452 Registered office 10-12 Mulberry Green, Old Harlow, Essex CM17 0ET.
Welcome to the BLACKHOUNDSPORTS.COM website (the ‘website’). By accessing this website you agree to these terms and conditions (the ‘Terms’). If you do not agree to them you may not use this website and should leave it immediately.
BLACKHOUNDSPORTS.COM is an online service of Blackhound Limited (‘BLACKHOUNDSPORTS.COM’/‘We’/‘our’/‘us’) provided solely for your personal use for the sale of clothing, accessories and other Items (‘Items’).
If your personal information changes then please notify us immediately by contacting Customer Care on the following email info@blackhoundsports.com.
When you order an Item from BLACKHOUNDSPORTS.COM you are offering to buy it for the price stated, subject to these Terms.
Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from BLACKHOUNDSPORTS.COM.
We will try to keep our Website as up to date as reasonably possible, but cannot guarantee that any particular Item will always be available. If we can’t supply any Item we will release the funds being held in your account for the purchase.
Currency: Your card will be charged in: GBP £.
VAT: If you are in the UK and choose to have the goods shipped to the UK prices will be shown inclusive of VAT (where applicable) at the current rate. If the country of shipment is outside the UK but within the EU and dependent territories prices will be shown inclusive of VAT. All other countries are shown a price excluding VAT as no VAT will be due on these orders.
All shipping is door to door, shipping outside if the UK is sent on a DTU (Duties and taxes unpaid) basis it will be your responsibility to pay any applicable charges on delivery.
Delivery to countries other than UK may be subject to local import taxes, which are your responsibility (where applicable). If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
Estimated delivery times are to be used as a guide only. BLACKHOUNDSPORTS.COM cannot take responsibility for delays owing to customs clearance or payment issues. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number.
Please order from BLACKHOUNDSPORTS.COM with enough lead-time to prevent any loss or disappointment resulting from the delivery time as BLACKHOUNDSPORTS.COM cannot be responsible for this.
As BLACKHOUNDSPORTS.COM online purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder’s registered email address, and we will require a signature upon delivery for all goods shipped.
All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that the BLACKHOUNDSPORTS.COM box is properly protected.
You have 14 days from receipt of order to request your returns number, which will be emailed to you. You will receive your returns number by email. Unsuitable items must then be returned within 14 days of receiving your returns number. Return outside the 28-day window may be accepted at our discretion. The item(s) should be returned unworn and in perfect condition, with all BLACKHOUNDSPORTS.COM and garment tags still attached. Returns that are damaged, soiled, personalised or returned without their original labels may not be accepted and may be sent back to the customer.
If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.
All successfully returned items will be only credited to the account used originally to purchase the items, less any taxes, import duties or original shipping charges incurred and will be refunded in the currency in which you paid at the price you paid at the exchange rate prevailing on the day when you bought the item. For more information about our returns process, please see our Returns Policy or contact our Customer Care team +44 (0)1344 626072 or by email on info@BLACKHOUNDSPORTS.COM.
If, for any reason, you wish to cancel your order before your Items have been despatched, you need to let us know. In order to do so, you will need to confirm in writing to info@BLACKHOUNDSPORTS.COM. If you cancel your order, we will reimburse all payments received from you, including the cost of delivery within 14 days (except for any supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
BLACKHOUNDSPORTS.COM allows orders to be processed online, or over the phone, using a valid credit or debit card.
BLACKHOUNDSPORTS.COM wants to ensure your complete satisfaction with the Items. For online purchases, we will accept Items not worn, used or damaged for a full refund as set out above.
All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the ‘Content’) is the property of BLACKHOUNDSPORTS.COM, our affiliates, our partners or our licensors, and is protected by UK and international copyright laws.
The trade marks, logos, and service marks displayed on the Website (collectively, the ‘Trade Marks’) are the registered and unregistered marks of BLACKHOUNDSPORTS.COM, our affiliates, our licensors or our partners, in the UK and other countries, and are protected by UK and international trade mark laws. All or any other trade marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any Items from BLACKHOUNDSPORTS.COM shall be submitted to confidential arbitration in London, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the English Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator’s award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in London, and all applicable provisions of this section shall apply.
If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by BLACKHOUNDSPORTS.COM shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.
If you have any questions regarding these Terms, please contact us by email at info@BLACKHOUNDSPORTS.COM.
Your use of this Website and any purchase by you of any Item from BLACKHOUNDSPORTS.COM shall be governed by English law and you hereto submit to the exclusive jurisdiction of the English courts.
We can collect your return for free from your home, work or alternative address.
If you have any questions on how to return your item to us, contact us at returns@blackhoundsports.com and we will help you.
We have made every effort to display as accurately as possible the colours of our products, however, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

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