Source: http://www.seamonkeybusiness.com/reservation_policy.htm
Timestamp: 2019-04-20 06:55:49+00:00

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We accept Visa, Master Card and American Express. If you do not have one of these credit cards you can send us a wire transfer. Please contact one of our Travel Consultants for further details.
Rates are quoted in different currencies which are accordingly highlighted at all times. Rates shown in Mexican Pesos will be charged in Mexican Pesos, all other currencies will be converted to US dollars at the exchange rate on the date of the transaction. Please note that the amount which will be posted on your monthly billing statement can differ up to three percent due to fluctuating international currency exchange rates. Viajes Beda S. A. de C. V. cannot be held responsible for fluctuating exchange rates and by accepting these policies you acknowledge that you have been advised of the exchange rate fluctuations and agree to our processing the transaction in US dollars.
The corresponding reservation amount will immediately be charged to your credit card once submitted and reservation status shows confirmed. Please note that your billing statement will read “E-Travel Reservation Center”. All reservations are subject to availability at the time of reservation processing. Availability cannot be guaranteed until full payment is received. For some reservations (accordingly highlighted before entering your contact and credit card details) we have to verify availability directly with the supplier’s reservation department before confirming to you. We ask for a maximum of 48 hours of such availability check and confirmation.
The rates displayed are valid only for the date of your quote. If reserved, these rates will apply for your charge, if not they may vary without prior notice. A reservation is considered complete once you have a confirmation number and the according charge has been applied. By reserving you confirm having accepted our reservation and cancellation policies. Your verbal and/or written authorization to use your credit card number for payment indicates your compliance with our reservation and billing policies, whether or not you have actually signed the appropriate draft. To avoid any inconveniences you must print your reservation voucher and present it at the moment of using the reserved service. If you want to change or cancel your reservation please contact your assigned Travel Consultant (mentioned at the moment of reserving) together with your reservation and/or confirmation number. Cancellation requests have to be received in writing. Any change is subject to availability and re-quoting of rates; cancellations are subject to our cancellation policies.
Despite our best efforts, there may be a small number of miss-priced items or wrong information in our database. Rest assured, however, that we verify prices as part of our confirmation procedures. If an item's correct price is lower than our stated price, we charge the lower amount. If an item's correct price is higher than our stated price, we will contact you for instructions or cancel your order and notify you of such cancellation. In case of wrong information had been provided Viajes Beda S. A. de C. V. will do its best efforts to correct the information, however, cannot be held responsible for indemnifications of inconveniences caused by such mistake. In these cases you have the option to cancel without any penalizations.
Viajes Beda S. A. de C. V. makes arrangements with suppliers who provide travel services such as but not limited to hotels, ground transportation, sightseeing or other activities included in your tour. Although we try our best to choose the most reputable suppliers, Viajes Beda S. A. de C. V. cannot be held responsible for their acts and omissions. The travel services are subject to the conditions imposed by these suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. Viajes Beda S. A. de C. V. acts only in the capacity of agent for the client or for the supplier of the goods and services rendered and as such, mains no control over the personnel, equipment, operations or goods of the supplier.
Viajes Beda S. A. de C. V. will not assume responsibility for any claims, costs or expenses arising out of personal or third party injury, accidents or death, loss or damage of personal property, loss of enjoyment, upset, disappointment, distress or frustration, whenever physical or mental, resulting from any of the following: (a) The act or omission of any party other than Viajes Beda S. A. de C. V. or its employees; (b) Sickness, theft, labor disputes, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond Viajes Beda S. A. de C. V.’s direct control; (c) Your failure to obtain the documentation required for your trip such as, but not limited to, passports, visas and certificates, in which case you will also not be entitled to any refund; (d) Your failure to follow instructions including but not limited to airport departure times, check-in and check-out dates and times, voucher redemption policies; (e) Cancellation or change for any reason in the travel services offered. We reserve the right to cancel or change the travel services at our discretion, but will try to substitute comparable services. If we must completely cancel your reservation, Viajes Beda S. A. de C. V.’s liability will be limited to a refund of all monies paid to Viajes Beda S. A. de C. V.; (f) A full refund, however, will not be honored in situations where travel must be cancelled, interrupted and/or postponed by Viajes Beda S. A. de C. V. for reasons which are beyond its control (force majeure situations, such as but not limited to weather, hurricane, earthquakes, acts of terrorism, etc.) and where Viajes Beda S. A. de C. V.’s contractual obligations with its suppliers does not allow it to obtain reimbursement of the sum paid, or to be paid, to the supplier on behalf of the customer. In any case, a 10% administrational fee of the total amount of the reservation can be retained at the discretion of Viajes Beda S. A. de C. V.
Viajes Beda S. A. de C. V. herewith states that (a) Photographs shown are representational only and do not guarantee that everything will be exactly as depicted upon arrival; (b) Hotel and service star ratings are based on Viajes Beda S. A. de C. V.’s interpretation and may differ from ratings reported elsewhere; (c) travel service descriptions are updated at the best of Viajes Beda S. A. de C. V.’s knowledge but do not guarantee that everything will be exactly as described upon arrival; (d) Viajes Beda S. A. de C. V. reserves the right to decline any client at any time; (e) Written notice or any claim against Viajes Beda S. A. de C. V. must be received no later than fourteen (14) days after your return from your trip.
What constitutes a reservation. A reservation is not confirmed until you receive an email from e-travel solutions that states that your reservation has been fulfilled and paid for in full. Not receiving an email does not constitute and do not assume that you have a reservation. It is up to you the client to make sure that you have a valid reservation. If we have not answered you within 48 hours please send us an email to make sure that the process is going along as it should be.
Reservations cancelled 15 days or more prior to arrival date are subject to a charge of 10% of the total amount of the reservation.
Reservations cancelled 14 to 3 days prior to arrival date are subject to a 2 night charge.
Reservations cancelled 2 to 0 days prior to arrival date, "No shows" and early departures are 100% non-refundable.
Different cancellation policies for reservations made for Christmas, New Year and Easter may apply. Please request further information.
Reservations cancelled 3 days or more prior to the scheduled service are subject to a charge of 10% of the total amount of the reservation.
Reservations cancelled 2 to 0 days prior to the scheduled service or "No shows" are 100 % non-refundable.
RESERVATION POLICIES: Rates listed are exclusively valid for the inquiry date. They are subject to change and will only be honored as shown on the website if the service requested is confirmed by means of charge to your credit card and you receive a confirmation number. Upon making a reservation it becomes necessary for you to give your authorization, written and/or verbal, to run the corresponding charge on your credit card and by this you declare to have full knowledge of our Reservation and Payment Policies, Disclaimer and Cancellation Policies. All reservations are subject to availability existing at the moment of your request. No confirmation can be issued until full payment for the requested service has been made. In some cases (which are duly marked for you to easily identify them before filling out contact information and credit card number fields) it will be necessary to check availability directly with the service operator before a confirmation can be issued to you. Please note that this verification and confirmation process may take up to, and never more than, 24 hours. In order to avoid inconveniences, please make a printout of your reservation voucher and have it ready for check-in to the reserved service. Should a change to a confirmed reservation be needed, please contact your assigned Travel Consultant and have your reservation and/or confirmation number handy. We strongly suggest reading the CANCELLATION POLICIES section hereinafter. Any changes are subject to availability and rate adjustments when necessary. Our CANCELLATION POLICIES are applicable at all times without exception. PAYMENT POLICIES: The amount corresponding to your reservation will be immediately charged to your credit card, provided it has a confirmed reservation status. Please bear in mind that your credit card billing statement will show "E-TRAVEL RESERVATION CENTER" as the company responsible for the charge, except for some reservations including flights where you might have two charges, one for the airfare amount and another for the remaining amount of all other services such as your hotel, airport shuttle or activity reservation, taxes, fees, and other. These charges may appear as “E-TRAVEL RESERVATION CENTER” and the corresponding “AIRLINE COMPANY NAME”. VISA, MASTERCARD and AMERICAN EXPRESS are welcome. We will be glad to accept your wire transfer as an alternative form of payment. Please contact one of our Travel Consultants for further details. The currency in which service rates are quoted on the website may be other than Mexican pesos or US dollars, in which case the specific currency will be readily specified for your easy identification. Mexican pesos rates will always be charged in Mexican pesos. For any other currency, however, the amount to charge will be first converted into US Dollars and the exchange rate prevailing on the transaction date will be applied. This movement may cause a variation of up to 3% above the international fluctuation index for currency exchange and such difference will show on your billing statement. The website cannot be held responsible for this variation and upon accepting the PAYMENT POLICIES you acknowledge to have been informed of the exchange rate fluctuation and declare your agreement to the corresponding charge being made into US Dollars. DISCLAIMER: The website works as a middle-agent between the client and the operator of services listed on the website. As such, the website creates the necessary commercial connections in compliance with its own service and quality standards to provide services such as, but not limited to, hotel accommodations, ground transportation and other travel activities. Only the most reputable suppliers are selected for this purpose. However the website cannot be held liable for their acts, omission, wrongdoing or other. Travel services are subject to the conditions set by those suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. The website acts only in its role of agent for the client or for the supplier of the goods and services rendered and as such, does not keep any legal authority or control over the operator’s Personnel, assets, operation and/or property. The website herewith declares that, (a) Photographic material published on its website is intended to render a general depiction of the service in question and by no means can be guaranteed that the service will be supplied exactly as depicted. (b) Star ratings assigned to hotel accommodations and services are based on the website’s own standards and quality criteria and may not necessarily match rating criteria used elsewhere. (c) Travel services descriptions are regularly updated for a depiction of the product as close to reality as possible. However, the website cannot be held accountable for variations occurring upon your arrival at the Travel Service site. (d) The website will reserve the right to deny the supply of a service to any client at any given moment if and when it considers convenient to do so. (e) Any claim or comments that the client should present about the services received must be submitted in writing within a period of time no longer than 14 (fourteen) days from travel’s end date. The website will not assume liability for any claims, costs or expenses arising from personal injuries to the client or third parties, or caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following: (a) Acts committed or omissions caused by any party other than the website or its employees. (b) Illness, theft, labor disputes, mechanical failures, quarantine, Government actions, weather or any other circumstance beyond direct control of the website. (c) The client’s failure to obtain the required travel documentation such as, but not limited to, passport, visas and certificates, in which case no refund will be granted. (d) The client’s failure to comply with travel instructions such as, but not limited to, flight schedules, hotel check-in and check-out dates and times, and voucher redemption policies. (e) Changes to, or cancellation of, the travel services offered, notwithstanding the reason. The website reserves the right to cancel or change the travel services at its discretion, but will try to substitute them with comparable services. If a reservation must completely be canceled, the website’s liability will be limited to a refund of all monies paid to the website. (f) A full refund will not be granted by the website in situations when a service must be interrupted, postponed or cancelled for reasons beyond its control (acts of God such as bad weather -including hurricanes- , earthquakes or war, acts of terrorism or else), circumstances under which the website is not allowed to obtain full refund from service operators in view of specific contract terms. In order to cover book-keeping and administration services, the website will be thus entitled to up to a 10% retention upon the total amount paid by the client for his/her reservation. Despite our close communication with our selected group of service suppliers, there is still a possibility that changes on the rates may occur without notice. As some of the rates become expired and cannot be timely updated by the operator to your immediate convenience, the website regularly runs a rates verification process which may yield differences between the price you have paid for your reservation and the price you need to pay to actually enjoy the service. When an updated rate happens to be lower than the originally offered to you, the website will only charge the lower amount. When an updated price is higher than the originally quoted price, the website will have a Travel Consultant inform you of the specific variation and the resulting balance that needs to be covered. Should you not agree to the correct amount and decide to cancel upon the circumstances, the website will honor you cancellation request without penalization. The website and its service suppliers will also be released from any responsibility towards compensations that the client may claim and will not be considered liable for any inconveniences arising from the said rate difference and/or cancellation.
Cancellation Policies: Reservations cancelled 15 days or more prior to arrival date are subject to a charge of 10% of the total amount of the reservation. Reservations cancelled 14 to 3 days prior to arrival date are subject to a 2 night charge. Reservations cancelled 2 to 0 days prior to arrival date, "No shows" and early departures are 100% non-refundable. Christmas, New Year, Easter and any other holiday: Reservations cancelled 31 days or more prior to arrival date are subject to a charge of 10% of the total amount of the reservation. Reservations cancelled 30 to 15 days prior to arrival date are subject to a 2 night charge. Reservations cancelled 14 to 0 days prior to arrival date, "No shows" and early departures are 100% non-refundable.

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