CELEX: 32015M7730
Language: en
Date: 2015-09-09 00:00:00
Title: Commission Decision of 09/09/2015 declaring a concentration to be compatible with the common market (Case No COMP/M.7730 - GROUPE ACTICALL / SITEL WORLDWIDE CORPORATION) according to Council Regulation (EC) No 139/2004 (Only the English text is authentic)

|[pic]                             |EUROPEAN COMMISSION                                                                                      |

                                        Brussels, 9.9.2015
                                        C(2015) 6310 final

                                        [pic]

|                                                                       |To the notifying party:                                                |

Dear Sirs,

Subject:    Case M.7730 - GROUPE ACTICALL / SITEL WORLDWIDE CORPORATION
         Commission decision pursuant to Article 6(1)(b) of Council Regulation (EC) No 139/2004[1] and Article 57 of the Agreement on the
         European Economic Area[2]

 1. On 14/08/2015, the European Commission received notification of a proposed concentration pursuant to Article 4 of the Merger  Regulation  by
    which the undertaking Groupe Acticall SA (‘Acticall’, Luxembourg) acquires within the meaning of Article 3(1)(b) of  the  Merger  Regulation
    control of the whole of the undertaking Sitel Worldwide Corporation (‘Sitel’, USA), by way of purchase of shares.[3]

 2. The business activities of the undertakings concerned are:

      – For Acticall: integrated services group specialised in customer relationship management, including inbound  call  management  by  contact
        centres, customer relationship consulting, digital CRM consulting, and customer CRM training.  Acticall’s  main  shareholder  is  Creadev
        S.A.S., a private equity firm,

      – for Sitel: customer care outsourcing services through contact centres, offering a full range of  services,  including  customer  service,
        customer acquisition and technical support. Sitel’s main shareholder is Onex Corporation, a Canadian diversified company.

 3. After examination of the notification, the European Commission has concluded that the notified operation  falls  within  the  scope  of  the
    Merger Regulation and of paragraph 5(c) of the Commission Notice on a simplified procedure for treatment  of  certain  concentrations  under
    Council Regulation (EC) No 139/2004.[4]

 4. For the reasons set out in the Notice on a simplified procedure, the European Commission has decided not to oppose  the  notified  operation
    and to declare it compatible with the internal market and with the EEA Agreement. This decision is adopted in application of Article 6(1)(b)
    of the Merger Regulation and Article 57 of the EEA Agreement.

                                        For the Commission
                                        (signed)
                                        Johannes LAITENBERGER
                                        Director-General
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[1]   OJ L 24, 29.1.2004, p. 1 (the "Merger Regulation"). With effect from 1 December 2009, the Treaty on the Functioning of the  European  Union
    ("TFEU") has introduced certain changes, such as the replacement of "Community" by "Union" and "common market"  by  "internal  market".  The
    terminology of the TFEU will be used throughout this decision.

[2]   OJ L 1, 3.1.1994, p. 3 ("the EEA Agreement").

[3]   Publication in the Official Journal of the European Union No C 281, 26.8.2015, p. 5.

[4]   OJ C 366, 14.12.2013, p. 5.

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                                                                  PUBLIC VERSION

                                                           SIMPLIFIED MERGER PROCEDURE