CELEX: 52011PC0707
Language: en
Date: 2011-11-09
Title: Proposal for a REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on a consumer programme 2014-2020

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		52011PC0707
		
			Proposal for a REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on a consumer programme 2014-2020 /* COM/2011/0707 final - 2011/0340 (COD) */
			
				
		
		
			
			   	EXPLANATORY MEMORANDUM
1.           CONTEXT OF THE PROPOSAL
The Europe
2020 Strategy calls for "citizens to be empowered to play a full role in
the single market", which "requires strengthening their ability and
confidence to buy goods and services cross-border".
It has become
more and more apparent that at a time when Europe needs new sources of growth,
consumer policy is one area which can make a telling contribution to meeting
the Europe 2020 objectives. In Europe there are 500 million consumers and
consumer expenditure amounts to 56% of EU GDP. The more consumers are able to
make informed decisions, the greater the impact they can have on strengthening
the Single Market and stimulating growth. Empowered consumers that are
well-protected and able to benefit from the Single Market can thus drive
innovation and growth by demanding value, quality and service. The businesses
which respond will be the best-placed to cope with the pressures of the global
market.
Empowerment is
not only a question of consumer rights but of building an overall environment
that enables consumers to make use of those rights and benefit from them. It
means building a framework wherein consumers can rely on the basic premise that
safety is assured and that tools are in place to detect failings in standards
and practices and to address them effectively across Europe. It means building
an environment where consumers through education, information and awareness
know how to navigate the Single Market to benefit from the best offers on
products and services. Finally empowerment requires that consumers can
confidently exercise their EU rights across Europe and that, when something
goes wrong, they can count both on the effective enforcement of those rights
and on easy access to efficient redress.
The
Communication 'A budget for Europe 2020'[1]
of 29 June 2011 allocated EUR 175 millions (in constant 2011 prices) to the
Consumer Programme for the period 2014-2020.
In this context, this proposal aims at
establishing a Consumer Programme for the period 2014-2020, as a successor to
the 2007-2013 Programme of Community Action in the field of consumer policy.
The new Consumer Programme will support the
general objective of future consumer policy placing the empowered consumer at
the centre of the Single Market. European consumer policy supports and
complements national policy by seeking to ensure that EU citizens can fully
reap the benefits of the Single Market and that in so doing, their safety and
economic interests are properly protected.
Leveraging the
vast economic force of consumer expenditure (which represents 56% of EU GDP)
will make an important contribution to meeting the EU objective of reigniting
growth.
·                        
General context
The main problems
to be addressed through the funding of actions under the new Programme are
grouped in the following four categories:
i)          Safety: differences between Member States in
enforcing product safety legislation, the presence of unsafe products on the
Single Market; risks linked to the globalisation of the production chain; services
safety; lack of an adequate coordination structure at EU level to ensure the
best value of EU co-financing.
ii)         Information and education: lack of robust and good quality data and analysis on the
functioning of the Single Market for consumers; insufficient capacity of
consumer organisations, including lack of resources and expertise, notably in
the new Member States; lack of transparent, comparable, reliable and
user-friendly information for consumers, particularly for cross-border cases;
poor knowledge and understanding of key consumer rights and protection measures
by consumers and retailers alike; inadequacy of current EU consumer education
tools, especially with regards to the developments in the digital environment.
iii)         Rights and redress: sub-optimal protection of consumer
rights, in particular in cross-border situations; need to further improve the
integration of consumer interests in EU policies; problems faced by consumers
when trying to secure redress, notably cross-border.
iv)        Enforcement: CPC Network (network of national enforcement authorities) not used
to its full potential; low awareness about ECC-Net (network of European
Consumer Centres) among consumers and need to strengthen its effectiveness.
At the same time, the new Programme, with its
four priorities of Safety, Information and education, Rights and redress, and
Enforcement (SIRE), needs to take into account new societal challenges which
have grown in importance in recent years. They include: the increased
complexity of consumer decision-making, the need to move towards more
sustainable patterns of consumption, the opportunities and threats that
digitalisation brings, an increase in social exclusion and the number of
vulnerable consumers and an ageing population.
·                        
The focus of actions under the Consumer
Programme
While the
problems to be tackled by consumer policy are wide ranging, the relatively
small size of the Consumer Programme means that actions to be financed under it
have to be targeted on areas where intervention at EU level can make a
difference and add value. The selected areas for actions are of three kinds:
i)          Actions corresponding to
legal obligations imposed by the Treaty and the existing EU acquis
in the field of consumer protection on the EU and Member States:
–                        
Financing the maintenance and proper functioning
of the RAPEX[2]
Network, of the CPC Network of enforcement authorities and of the cosmetics
databases.
ii)         Actions which are not or
could not be undertaken at national level because of their EU-level
character:
–                        
Assisting consumers on cross-border issues by:
-        co-financing the operation of the
Network of European Consumer Centres (ECCs). National authorities or consumer
organisations are usually not in a position to provide advice and support to
consumers on cross-border issues;
-        supporting the
development of a Union-wide on-line dispute resolution system dealing also with cross-border cases;
–                        
Developing cooperation with international
partners to deal with the impact of the globalisation of the production chain
on product safety;
–                        
Supporting the production of EU-level comparable
consumer markets data for benchmarking between Member States and input into
EU-level policy-making;
–                        
Ensuring EU-level representation of consumer
interests by financially supporting EU-level consumer organisations.
iii)         Actions complementing and
enhancing the efficiency of measures undertaken at national level:
–                        
Coordination and co-financing of joint actions
in the field of product safety and of consumer rights enforcement;
–                        
Supporting awareness-raising campaigns on
consumer issues with Member States and other stakeholders and working with
intermediaries to contribute to the provisions of clear, transparent and
reliable information to consumers;
–                        
Supporting the training of national consumer
organisations, which would be much more costly at national level without
economy of scale;
–                        
Providing a platform for exchange and sharing of
good practices in the field of consumer education.
·                        
Objectives of the proposal
The aim of the Consumer Programme is to
support the policy objective of placing the empowered consumer at the centre of
the Single Market. The Programme will do so by contributing to protecting the
health, safety and economic interests of consumers, as well as to promoting
their right to information, education and to organise themselves in order to
safeguard their interests. The Programme will complement, support and monitor
the policies of Member States.
The actions will support the following four
specific objectives:
i)          Safety: to consolidate and
enhance product Safety through effective market surveillance throughout the EU;
ii)         Information and education: to improve consumers' education, information and awareness of their
rights, to develop the evidence base for consumer policy and to provide support
to consumer organisations.
iii)         Rights and redress: to consolidate consumer rights in particular through regulatory
action and improving access to redress including alternative dispute resolution.
iv)        Enforcement: to support enforcement of consumer rights by strengthening
cooperation between national enforcement bodies and by supporting consumers
with advice.
These objectives support the objectives of
Europe 2020 as regards growth and competitiveness. They will integrate specific
Europe 2020 concerns on digital agenda (ensure that digitalisation
actually leads to increased consumer welfare), sustainable growth
(moving towards more sustainable patterns of consumption), social inclusion
(taking into account the specific situation of vulnerable consumers and the
need of an ageing population), smart regulation (consumer market
monitoring to help in designing smart and targeted regulations).
2.           RESULTS OF CONSULTATIONS
WITH THE INTERESTED PARTIES AND IMPACT ASSESSMENTS
·                        
Consultation of interested parties
A mid-term evaluation of the current legal
base, the Programme of Community action in the field of consumer policy
(2007-2013), was conducted between May 2010 and February 2011[3]. In this context, the main
stakeholders (Member States national authorities involved in consumer policies,
EU and national consumer organisations and business) were consulted on the
actions conducted under the current Programme.
The evaluation highlighted the added value
of the Programme, despite the fact that European consumer policy is a
relatively new field and that the level of EU funding under the Programme is
relatively small. It underlined that actions under the Strategy and Programmes
contribute to the Europe 2020 objectives of smart, sustainable and inclusive
growth.
In particular, the results were globally
positive with regard to the relevance of the objectives of the Programme, its
impacts and added-value. The evaluation also concluded that the Programme will
have long-term effects on consumer protection. National authorities generally
confirmed that the Strategy and Programme were complementary to national
consumer policies. However, the evaluation concluded that emerging social and
environmental challenges were only partly addressed by the current Strategy and
Programme.
In addition, subsequent discussions with
stakeholders have taken place in the course of preparing the new Consumer
Programme, notably at the 2011 Consumer Summit in April 2011 and in the context
of the consumer networks: the Consumer Policy Network (CPN) of national authorities,
the Consumer Protection Cooperation Network (CPC) of national enforcement
authorities and the European Consumer Consultative Group (ECCG), composed of
European and national consumer organisations.
Contributions from the three main
horizontal business organisations (BusinessEurope, UEAPME and EuroCommerce)
were also requested.
Despite differences in focus, the
contributions from national authorities and consumer organisations were
generally supportive of the priority issues proposed by DG Sanco relevant to
the Programme. Business organisations generally agreed with the priorities
proposed by the Commission, stressing that the right balance should be struck
between consumer protection and competitiveness. 
In addition, the European Parliament has in
recent years published a series of reports directly relevant to the activities
conducted under the Programme[4].
·                        
Impact assessment
An impact assessment was conducted between
February and July 2011 by the Directorate-General for Health and Consumers. It
considered four options:
-           Option 0 corresponds to
the absolute minimum actions to be financed resulting from the legal
obligations imposed by the Treaty and the existing EU acquis in the field of
consumer protection.
-           Option 1 corresponds to
the baseline scenario. Under this option, the majority of actions conducted
under the 2007-2013 Programme are pursued, with some adaptation. Some actions
are substantially reduced or no longer implemented because they are no longer
relevant, while some new actions are launched with a limited level of ambition
(for instance on redress). It corresponds to a budget equal to or lower than
the one provided under the current Programme.
-           Option
2 corresponds to a more ambitious approach in line with Commission
priorities (Europe 2020, Single Market Act) and the on-going reflection on the
future of consumer policy[5].
The budget under this option is around EUR 25 millions annually.
-           Option
3 would require a budget increase compared to the current Programme for
some additional actions such as: the development of a public consumer product
safety database; redress: setting up a fund to support the financing of
cross-border redress actions.
The impact assessment has concluded that
option 2 is the best option from a cost/benefit point of view. The budget under
this option would be around 25 millions euro annually, which is in line with
the proposed budget allocation for the consumer programme in the Communication
'A Budget for Europe 2020' of June 2011.
·                        
Simplification of the funding process
The funding process will be simplified in
particular through the use of partnership agreements and the support given to
an EU-level coordination body for market surveillance relating to safety[6].
The possibility of using lump sums whenever
possible will be examined so as to reduce the administrative burden.
Should the Commission decide to use an
executive agency for the implementation of the Consumer Programme, this would
also contribute to the streamlining of procedures in funding process. 
·                        
Added-value of the actions
The Programme will support the objectives
of future consumer policy putting EU consumers at the centre of the Single
Market. The added-value of the actions under the four specific objectives is
summarised below.
i)          Safety
In the field of safety, actions at EU level
and cooperation through the General Product Safety Directive (GPSD) network
delivers better results than a series of individual actions by Member States
since it fills information gaps, including using information collected by other
countries, and avoids disparities in the Single Market.
ii)         Information and education
Consumer market monitoring helps to
identify weaknesses in national markets and Single Market obstacles that could
be removed with reforms improving innovation and competition. In general, the
data are designed to be sufficiently robust and representative to be used not
only at EU but also at national level, thereby delivering some EU-scale
efficiency gains and enabling Member States' benchmarking.
Support for strong and coherent
representation from the consumer movement at EU level contributes to the
provision of consolidated consumer input into EU policy-making, EU institutions
and EU-level dialogues. It also ensures direct empowerment of and support for
particularly weak organisations in the new Member States. Capacity-building
actions for national consumer organisations supports the development of
transnational networks between participants, including for mentoring and peer review.

EU consumer information and education initiatives
increase consumer knowledge and confidence in cross-border transactions, thus
supporting the completion of the Single Market. They facilitate best practice
sharing between Member States and will contribute to the creation of a coherent
and authoritative source of information/education at EU level.
iii)         Rights and redress
Alternative Dispute Resolution (ADR) will
offer a cheap, rapid and easy way of getting redress throughout the EU,
ensuring a level playing field. ADR is a key action in the Single Market Act. The development of a Union-wide on-line dispute resolution system will lead to a co-ordinated approach, creating economies of scales
and synergies.
iv)        Enforcement
The European Consumer Centres' network contributes
to the completion of the Single Market by providing advice and support to
consumers on cross-border issues, which national authorities and consumer
organisations are most often not in a position to do. Coordinated joint
enforcement actions with the Consumer Protection Cooperation (CPC) Network of
national enforcement authorities such as the 'sweeps' are a very efficient way
to tackle issues which have a cross-border EU dimension.
3.           LEGAL ELEMENTS OF THE
PROPOSAL
The proposal is based on Article 169 of the
Treaty on the Functioning of the European Union (TFEU). Measures adopted under
Article 169 TFEU should have as their object the promotion of consumer
interests and a high level of consumer protection. This proposal undertakes to
financially support EU and Member State actions aiming at protection of
consumers' safety, improvement of their access to information, and further
strengthening of their rights. The choice of Article 169 TFEU as a legal basis
is thus justified both by the objective and the content of the proposal. This
proposal is to be adopted in accordance with the ordinary legislative procedure
and after consulting the European Economic and Social Committee.
4.           BUDGETARY IMPLICATION 
The financial appropriations for
implementing the Programme over the period from 1 January 2014 to 31 December
2020 will amount to EUR 197 millions in current prices. This corresponds to the
proposed budget allocation for the consumer programme in the Communication 'A
Budget for Europe 2020' of June 2011.
2011/0340 (COD)
Proposal for a
REGULATION OF THE EUROPEAN PARLIAMENT
AND OF THE COUNCIL
on a consumer programme 2014-2020
THE EUROPEAN PARLIAMENT AND THE
COUNCIL OF THE EUROPEAN UNION,
Having regard to the Treaty on the
Functioning of the European Union, and in particular Article 169 thereof,
Having regard to the proposal from the
European Commission,
After transmission of the draft legislative
act to the national Parliaments,
Having regard to the opinion of the
European Economic and Social Committee[7],

Having regard to the opinion of the
Committee of the Regions[8],

Acting in accordance with the ordinary
legislative procedure,
Whereas:
(1)              
The Communication from the Commission 'Europe
2020 – A strategy for smart, sustainable and inclusive growth'[9] calls for citizens to be
empowered to play a full part in the single market, which requires
strengthening their ability and confidence to buy goods and services
cross-border, in particular on-line.
(2)              
The Union should contribute to putting consumers
at the centre of the internal market by supporting and complementing Member
States' policies in seeking to ensure that citizens can fully reap the benefits
of the internal market and that in so doing, their safety and economic
interests are properly protected by means of concrete actions.
(3)              
This Regulation takes into account the economic,
social and technical environment and the concomitant emerging challenges. In
particular, actions funded under this programme will seek to address issues
linked to globalisation, digitalisation, the need to move towards more
sustainable patterns of consumption, population ageing, social exclusion and the
issue of vulnerable consumers. Integrating consumer interests into all Union
policies, in accordance with Article 12 TFEU, should be given high priority.
Coordination with other Union policies and programmes is a key part of ensuring
that consumer interests are taken fully into account in other policies. In
order to promote synergies and avoid duplication, other Union funds and
programmes should provide for financial support for the integration of consumer
interests in their respective fields. 
(4)              
These actions should be laid down in a consumer programme
for the period 2014 – 2020 (hereinafter 'the Programme'), providing a framework
for funding Union actions. In accordance with Article 49 of Council Regulation
(EC, Euratom) No 1605/2002 of 25 June 2002 on the Financial Regulation
applicable to the general budget of the European Communities[10], this Regulation is to provide
the legal basis for the action and for the implementation of the Programme. This
Regulation builds on and continues the actions funded under Decision No
1926/2006/EC of the European Parliament and of the Council of 18 December 2006
establishing a programme of Community action in the field of consumer policy
(2007-2013)[11].
(5)              
It is important to improve consumer protection.
To achieve this general objective, specific objectives should be set as regards
safety, consumer information and education, rights and redress as well as
enforcement in respect of consumer rights. The value and impact of the measures
taken under the Programme should regularly be monitored and evaluated. For the
purposes of evaluating consumer policy indicators should be developed.
(6)              
It is necessary to provide for the eligible
actions by which those objectives are to be achieved.
(7)              
It is necessary to define the categories of
potential beneficiaries eligible for grants.
(8)              
The Programme should be for a period of seven
years to align its duration with that of the multiannual financial framework
laid down in Article 1 of the Council Regulation laying down the multiannual
financial framework for the year 2014-2020.
(9)              
This Regulation should lay down, for the entire
duration of the Programme, a financial envelope constituting the principle reference,
within the meaning of point [17] of the Interinstitutional Agreement of XX/YY/201Y
between the European Parliament, the Council and the Commission on cooperation
in budgetary matters and on budgetary discipline and sound financial management[12], for the budgetary authority
during the annual budgetary procedure.
(10)          
The Agreement on the European Economic Area
(hereinafter referred to as 'the EEA Agreement') provides for cooperation in
the field of consumer protection between the European Union and its Member
States, on the one hand, and the countries of the European Free Trade
Association participating in the European Economic Area (hereinafter referred
to as 'the EFTA/EEA countries'), on the other. Provision should also be made to
open the Programme to participation by other countries, in particular the
neighbouring countries of the European Union and countries which are applying
for, are candidates for or are acceding to, membership of the European Union.
(11)          
In the context of the implementation of the
Programme, where appropriate, cooperation with third countries not
participating in the Programme should be encouraged, taking into account any
relevant agreements between those countries and the Union.
(12)          
In order to amend certain non-essential elements
of this Regulation, the power to adopt acts in accordance with Article 290 TFEU
should be delegated to the Commission in respect of the adaptation of the
indicators set out in Annex II. It is of particular importance that the
Commission carry out appropriate consultations during its preparatory work,
including at expert level. The Commission, when preparing and drawing up
delegated acts, should ensure simultaneous, timely and appropriate transmission
of relevant documents to the European Parliament and Council.
(13)          
In order to ensure uniform conditions for the
implementation of this Regulation, implementing powers should be conferred on
the Commission in respect of the adoption of annual work programmes. Those
powers should be exercised in accordance with Regulation (EU) No 182/2011 of
the European Parliament and of the Council of 16 February 2011 laying down the
rules and general principles concerning mechanisms for control by Member States
of the Commission's exercise of implementing powers[13]. Given that the Programme does
not set out criteria for the safety of products but aims at providing financial
support to tools for the implementation of product safety policy, and given the
relatively small amount concerned, it is appropriate that the advisory
procedure applies.
(14)          
It is appropriate to ensure a transition between
the programme of community action in the field of consumer policy (2007-2013)
and this Programme, in particular regarding the continuation of multi-annual
measures and the evaluation of the previous programme's successes and areas
that need more attention. As of 1 January 2021, the technical and
administrative assistance appropriations should cover, if necessary, the
expenditure related to the management of actions not completed by the end of
2020.
(15)          
Since the objectives of this Regulation cannot
be sufficiently achieved by the Member States due to the cross-border nature of
the issues involved, and can therefore by reason of the greater potential of
Union action efficiently and effectively to protect the health, safety and
economic interests of citizens be better achieved at Union level, the Union may
adopt measures in accordance with the principle of subsidiarity as set out in
Article 5 of the Treaty on the European Union. In accordance with the principle
of proportionality, as set out in that Article, this Regulation does not go
beyond what is necessary in order to achieve those objectives.
(16)          
Decision No 1926/2006/EC of the European
Parliament and of the Council of 18 December 2006 establishing a programme of
Community action in the field of consumer policy (2007-2013) should accordingly
be repealed.
(17)          
The financial interests of the Union should be
protected through proportionate measures throughout the expenditure cycle,
including the prevention, detection and investigation of irregularities, the
recovery of funds lost, wrongly paid or incorrectly used and, where
appropriate, penalties,
HAVE ADOPTED THIS REGULATION:
Article 1
Establishment

This Regulation establishes a multiannual consumer
programme for the period from 1 January 2014 to 31 December 2020, hereinafter
'the Programme'.
Article 2
General
objective
The aim of the Programme is to support the
policy objective of placing the empowered consumer at the centre of the internal
market. The Programme will do so by contributing to protecting the health,
safety and economic interests of consumers, as well as to promoting their right
to information, education and to organise themselves in order to safeguard
their interests. The Programme will complement, support and monitor the
policies of Member States. 
Article 3
Specific
objectives and indicators
1.           The general objective
referred to in Article 2 shall be pursued through the following specific
objectives:
(a)                   
Objective 1 - safety: to consolidate and enhance
product safety through effective market surveillance throughout the Union.
This objective will be measured in particular
through the activity of the EU rapid alert system for dangerous consumer
products (RAPEX).
(b)                   
Objective 2 - information and education: to
improve consumers' education, information and awareness of their rights, to
develop the evidence base for consumer policy and to provide support to
consumer organisations.
(c)                   
Objective 3 - rights and redress: to consolidate
consumer rights in particular through regulatory action and improving access to
redress including alternative dispute resolution.
This objective will be measured in particular
through the recourse to alternative dispute resolution to solve cross-border
disputes and through the activity of a Union-wide on-line dispute resolution
system.
(d)                   
Objective 4 - enforcement: to support enforcement
of consumer rights by strengthening cooperation between national enforcement
bodies and by supporting consumers with advice.
This objective will be measured in particular
through the level of information flow and cooperation within the Consumer
Protection Cooperation Network and the activity of the European Consumer
Centres.
2.           The description of the
indicators is provided in Annex II.
3.           The Commission shall be
empowered to adopt delegated acts in accordance with Article 15 to adapt the indicators
set out in Annex II.
Article 4
Eligible
actions
The specific objectives referred to in
Article 3 shall be achieved by means of the actions set out in the following list
and in accordance with the priorities set out in the annual work programmes
referred to in Article 12:
(a)                   
under objective 1 - safety:
(1)         
scientific advice and risk analysis relevant to
consumer health and safety regarding non-food products and services including
support for the tasks of the independent scientific committees established by
Commission Decision No 2008/721/EC setting up an advisory structure of Scientific
Committees and experts in the field of consumer safety, public health and the
environment[14];

(2)         
coordination of market surveillance and
enforcement actions on product safety with regard to Directive No 2001/95/EC of
the European Parliament and of the Council on general product safety[15], and actions to improve
consumer services safety;
(3)         
maintenance and further development of databases
on cosmetics;
(b)                   
under objective 2 – information and education:
(4)     building the evidence base for
policy-making in areas affecting consumers;
(5)     support to consumer organisations;
(6)     enhancing the transparency of consumer
markets and consumer information;
(7)     enhancing consumer education;
(c)                   
under objective 3 – rights and redress:
(8)     preparation by the Commission of
consumer protection legislation and other regulatory initiatives, monitoring
the transposition by Member States and the subsequent evaluation of its impact,
and the promotion of co-regulatory and self-regulatory initiatives;
(9)     facilitating access to and monitoring
of the functioning and the effectiveness of dispute resolution mechanisms for
consumers, in particular of alternative dispute resolution schemes, including on-line,
also through the development and maintenance of relevant IT tools;
(d)                   
under objective 4 – enforcement:
(10)   coordination of surveillance and
enforcement actions with regard to Regulation (EC) No 2006/2004 of 27 October
2004 on cooperation between national authorities responsible for the
enforcement of consumer protections laws[16];

(11)   financial contributions for joint
actions with public or non-profit bodies constituting Union networks which
provide information and assistance to consumers to help them exercise their
rights and obtain access to appropriate dispute resolution, including out of
court online resolution schemes (the European Consumer Centres Network).
A more detailed description of the content that
those actions may have is included in Annex I.
Article 5
Beneficiaries
eligible for grants
1.           Grants for the functioning
of consumer organisations at Union level may be awarded to European consumer
organisations which comply with all of the following conditions:
(a)                   
they are non-governmental, non-profit-making,
independent of industry, commercial and business or other conflicting
interests, and have as their primary objectives and activities the promotion
and protection of the health, safety, economic and legal interests of consumers
in the Union;
(b)                   
they are mandated to represent the interests of
consumers at Union level by organisations in at least half of the Member States
that are representative, in accordance with national rules or practice, of
consumers, and that are active at regional or national level.
2.           Grants for the functioning
of international bodies promoting principles and policies which contribute to
the objectives of the Programme may be awarded to organisations which comply
with all of the following conditions:
(a)                   
they are non-governmental, non-profit-making,
independent of business or other conflicting interests, and have as their
primary objectives and activities the promotion and protection of the health,
safety, economic and legal interests of consumers;
(b)                   
they carry out all of
the following activities: provide for a formal mechanism for consumer
representatives from the Union and third countries to contribute to political
discussions and policies, organise meetings with policy officials and
regulators to promote and advocate consumer interests with public authorities,
identify common consumers issues and challenges, promote consumer views in the
context of bilateral relations between the Union and third countries, contribute
to the exchange and dissemination of expertise and knowledge on consumer issues
in the Union and third countries, and produce policy
recommendations.
3.           Grants for the functioning
of Union-level bodies established for the coordination of enforcement actions in
the field of product safety may be awarded to bodies recognised for this
purpose by Union legislation.
4.           Grants for action to Union-wide
bodies for the development of codes of conduct, best practices and guidelines
for price, products quality and sustainability comparison may be awarded to
bodies which comply with all of the following conditions:
(a)                   
they are non-governmental, non profit-making,
independent of producers of goods and service providers, free of conflicting
interests, and have amongst their primary objectives and activities the
promotion and protection of consumer interests;
(b)                   
they are active in at least half of the Member
States.
5.           Grants for action to
Member States' authorities responsible for consumer affairs and to corresponding
authorities of third countries may be awarded to authorities notified to the
Commission in accordance with Regulation (EC) No 2006/2004 or Directive
2001/95/EC by a Member State or by a third country referred to in Article 7 of
this Regulation.
6.           Grants to enforcement
officials from Member States and third countries may be awarded to officials
from authorities notified to the European Commission for the purposes of
Regulation (EC) No 2006/2004 and of Directive 2001/95/EC by a Member State or
by a third country referred to in Article 7 of this Regulation.
7.           Grants for action may be
awarded to a public body or a non-profit-making body selected through a
transparent procedure and designated by a Member State or a third country
referred to in Article 7 of this Regulation. The designated body shall be part
of an Union network which provides information and assistance to consumers to
help them exercise their rights and obtain access to appropriate dispute
resolution (the European Consumer Centres Network).
8.           Grants for action may be
awarded to complaint handling bodies established and operating in the Union and
in countries of the European Free Trade Associations participating in the
European Economic Area, which are responsible for collecting consumer
complaints, or attempting to resolve complaints, or giving advice, or providing
information to consumers about complaints or enquiries, and which are a third
party to a complaint or enquiry by a consumer about a trader.. They do not
include consumer complaint handling mechanisms operated by traders and dealing
with enquiries and complaints directly with the consumer or mechanisms
providing complaint handling services operated by or on behalf of a trader.
Article 6
Financial
framework
The financial envelope for the
implementation of the Programme shall be EUR 197,000,000 in current prices.
Article 7
Participation
of third countries in the Programme
Participation in the Programme shall be
open to the participation of:
(a)                   
the countries of the European Free Trade
Associations participating in the European Economic Area, in accordance with
the conditions established in the Agreement on the European Economic Area;
(b)                   
third countries, in particular acceding and
candidate countries as well as potential candidates, and countries to which the
European Neighbourhood Policy applies, in accordance with the general principles
and general terms and conditions for their participation in Union programmes
established in the respective Framework Agreements, Association Council
Decisions or similar agreements.
Article 8
Types
of intervention and maximum level of co-financing
1.           In accordance with
Regulation (EC, Euratom) No 1605/2002, financial contributions by the Union may
take the form of either grants or public procurement or any other interventions
needed to achieve the objectives referred to in Articles 2 and 3.
2.           The grants by the Union
and their corresponding maximum levels shall be as follows:
(a)         
grants for the functioning of consumer
organisations at Union level, as defined in Article 5(1), not exceeding 50% of the
eligible costs; 
(b)         
grants for the functioning of international
bodies promoting principles and policies which contribute to the objectives of
the Programme, as defined in Article 5(2), not exceeding 50% of the eligible
costs;
(c)         
grants for the functioning of Union level bodies
established for the coordination of enforcement actions in the field of product
safety and recognised for this purpose by Union legislation, as defined in
Article 5(3), not exceeding 95% of the eligible costs;
(d)         
grants for action to Union-wide bodies for the
development of codes of conduct, best practices, guidelines for price, products
quality and sustainability comparison, as defined in Article 5(4), not
exceeding 50% of the eligible costs; 
(e)         
grants for action to Member States authorities
responsible for consumer affairs and to the corresponding authorities in third
countries participating pursuant to Article 7, as defined in Article 5(5), not
exceeding 50% of the eligible costs, except in the case of actions of
exceptional utility as defined in the annual work programmes, in which case the
contribution by the Union to the costs shall not exceed 70%;
(f)           
grants for the exchange of enforcement officials
from Member States and third countries participating pursuant to Article 7, as
defined in Article 5(6), covering travelling and subsistence allowances;
(g)         
grants for action to bodies designated by Member
States authorities responsible for consumer affairs and by the equivalent
authorities in third countries participating pursuant to Article 7, as defined
in Article 5(7), not exceeding 70% of the eligible costs;
(h)         
grants for action to national consumer complaint
bodies, as defined in Article 5(8), not exceeding 50% of the eligible costs. 
Article 9
Administrative
and technical assistance
The financial allocation for the Programme
may also cover expenses pertaining to preparatory, monitoring, control, audit
and evaluation activities which are required for the management of the
programme and the achievement of its objectives; in particular, studies,
meetings of experts, information and communication actions, including corporate
communication of the political priorities of the Union as far as they are
related to the general objectives of this Regulation, expenses linked to IT
networks focusing on information processing and exchange, together with all
other technical and administrative assistance expenses incurred by the Commission
for the management of the Programme.
Article 10
Methods
of implementation
The Commission shall implement the
Programme by means of the management modes referred to in Article 53 of Regulation
(EC, Euratom) No 1605/2002. 
Article 11
Consistency
and complementarity with other policies
The Commission shall, in cooperation with
the Member States, ensure overall consistency and complementarity between the
Programme and other relevant Union policies, instruments and actions.
Article 12
Annual
work programmes
The Commission shall implement the
Programme by adopting annual work programmes in the form of implementing acts
setting out the elements provided for in Regulation (EC, Euratom) No 1605/2002 and
in particular:
(a)         
the implementation priorities and the actions to
be undertaken, including the allocation of financial resources;
(b)         
the essential selection and award criteria to be
used to select the proposals receiving financial contributions;
(c)         
the time schedule of the planned calls for
tenders and calls for proposals;
(d)         
where appropriate, the authorisation to use lump
sums, standard scales of unit costs or flat-rate financing in line with Regulation
(EC, Euratom) No 1605/2002;
(e)         
the criteria for assessing whether or not
exceptional utility applies.
Those implementing acts shall be adopted in
accordance with the advisory procedure referred to in Article 16.
Article 13
Evaluation
and dissemination of results
1.           At the request of the
Commission, Member States shall submit to it information on the implementation
and impact of the Programme.
2.           No later then mid-2018, an
evaluation report shall be established by the Commission on the achievement of
the objectives of all the measures (at the level of results and impacts), the
efficiency of the use of resources and its European added value, in view of a
decision on the renewal, modification or suspension of the measures. The
evaluation shall additionally address the scope for simplification, its
internal and external coherence, the continued relevance of all objectives, as
well as the contribution of the measures to the Union priorities of smart,
sustainable and inclusive growth. It shall take into account evaluation results
on the long-term impact of the predecessor programme; 
The longer-term impacts and the sustainability
of effects of the Programme should be evaluated with a view to feeding into a
decision on a possible renewal, modification or suspension of a subsequent
programme.
3.           The Commission shall make
the results of actions undertaken pursuant to this Regulation publicly
available.
Article 14
Protection
of the financial interests of the Union
1.           The Commission shall take
appropriate measures ensuring that, when actions financed under this Regulation
are implemented, the financial interests of the Union are protected by the
application of preventive measures against fraud, corruption and any other
illegal activities, by effective checks and, if irregularities are detected, by
the recovery of the amounts wrongly paid and, where appropriate, by effective, proportionate and deterrent penalties.
2.           The Commission or its
representatives and the Court of Auditors shall have the power of audit, on the
basis of documents and on-the spot, over all grant beneficiaries, contractors
and subcontractors who have received Union funds.
The European Anti-fraud Office (OLAF) may  carry
out on-the-spot checks and inspections on economic operators concerned directly
or indirectly by such funding in accordance with the procedures laid down in
Regulation (Euratom, EC) No 2185/96[17]
with a view to establishing whether there has been fraud, corruption or any
other illegal activity affecting the financial interests of the Union in
connection with a grant agreement or grant decision or a contract concerning
Union funding.
Without prejudice to the first and second subparagraphs,
cooperation agreements with third countries and international organisations and
grant agreements and grant decisions and contracts resulting from the
implementation of this Regulation shall expressly empower the Commission, the
Court of Auditors and OLAF to conduct such audits, on-the-spot checks and
inspections.
Article 15
Exercise
of delegation
1.           The power to adopt
delegated acts is conferred on the Commission subject to the conditions laid
down in this Article.
2.           The delegation of power
referred to in Article 3 shall be conferred on the Commission for the period of
the Programme 2014-2020.
3.           The delegation of power
referred to in Article 3 may be revoked at any time by the European Parliament
or by the Council. A decision of revocation shall put an end to the delegation
of the power specified in that decision. It shall take effect on the day
following publication of the decision in the Official Journal of the European
Union or at a later date specified therein. It shall not affect the validity of
any delegated acts already in force.
4.           As soon as it adopts a
delegated act, the Commission shall notify it simultaneously to the European
Parliament and to the Council.
5.           A delegated act adopted
pursuant to Article 3 shall enter into force only if no objection has been
expressed either by the European Parliament or by the Council within a period
of two months of notification of that act to the European Parliament and the
Council or if, before the expiry of that period, the European Parliament and
the Council have both informed the Commission that they will not object. That
period shall be extended by two months at the initiative of the European
Parliament or the Council.
Article 16
Committee
procedure
1.           The Commission shall be
assisted by a committee within the meaning of Regulation (EU) No 182/2011.
2.           Where reference is made to
this paragraph, Article 4 of Regulation (EU) No 182/2011 shall apply.
Article 17
Transitional
measures
1.           Article 6 of Decision No
1926/2006/EC shall continue to apply to actions covered by that Decision which
have not been completed by 31 December 2013. Therefore, financial allocation
for the Programme may also cover technical and administrative assistance
expenses necessary to ensure the transition between the measures adopted under
Decision No 1926/2006/EC and the Programme.
2.           If necessary,
appropriations may be entered in the budget beyond 2020 to cover expenses
provided for in Article 9, to enable the management of actions not completed by
31 December 2020.
Article 18
Repeal

Decision No 1926/2006/EC is repealed
with effect from 1 January 2014.
Article 19
Entry
into force and date of application
This Regulation shall enter into force on
the twentieth day following that of its publication in the Official Journal
of the European Union. 
It shall apply from 1 January 2014.
This
Regulation shall be binding in its entirety and directly applicable in all
Member States.
Done at Brussels,
For the European Parliament                       For
the Council
The President                                                 The
President
ANNEX I – Types of actions
Objective I - Safety: to consolidate and enhance product safety
through effective market surveillance throughout the EU
1.           Scientific
advice and risk analysis relevant to consumer health and safety regarding non-food products and services
support for the tasks of the independent
scientific committees established by Commission Decision 2004/210/EC setting up
Scientific Committees in the field of consumer safety, public health and the
environment[18].
2.           Coordination of market
surveillance and enforcement actions on product safety with regard to Directive
2001/95/EC of the European Parliament and of the Council on general product
safety, and actions to improve consumer services safety:
(a)                   
development and maintenance of IT tools (e.g.
databases, information and communication systems);
(b)                   
organisation of seminars, conferences, workshops
and meetings of stakeholders and experts on risks and enforcement in the area
of product safety;
(c)                   
exchanges of enforcement officials and training;
(d)                   
specific joint cooperation actions in the area
of the safety of non-food consumer products and services, under Directive
2001/95/EC;
(e)                   
monitoring and assessment of the safety of
non-food products and services, including the knowledge base for further
standards or the establishment of other safety benchmarks;
(f)                     
administrative and enforcement cooperation with
third countries other than the ones falling under Article 7;
(g)                   
support to  bodies recognised by Union legislation
for the coordination of enforcement actions between Member States.
3.           Maintenance and further
development of databases on cosmetics
(a)                   
maintenance of the Cosmetic Products
notification Portal set up under Regulation (EC) No 1223/2009 of the European
Parliament and of the Council of 30 November 2009 on cosmetic products[19];
(b)                   
maintenance of the database on cosmetics
ingredients to support the implementation of Regulation (EC) No1223/2009.
Objective II – Information and
education: to improve consumers' education, information and awareness of their
rights, to develop the evidence base for consumer policy and to provide support
to consumer organisations 
4.           Building the evidence
base for policy-making in areas affecting consumers
that provide an evidence base for the development
of consumer policy and for the integration of consumer interests into other
Union policies, including:
(a)                   
Union-wide studies and analysis on consumers and
consumer markets;
(b)                   
development and maintenance of databases;
(c)                   
development and analysis of national statistical
and other relevant evidence. Collection of national data and indicators on
prices, complaints, enforcement, redress, etc. will be developed in
collaboration with national stakeholders.
5.           Support to consumer
organisations
(a)                   
financial contributions to the functioning of Union-level
consumer organisations representing consumer interests according to the
provisions of Article 5(1);
(b)                   
capacity building for regional, national and
European consumer organisations, notably through training and exchange of best
practice and expertise for staff members, in particular for consumer
organisations in Member States which demonstrate a relatively low level of
consumer confidence and awareness as evidenced by monitoring of consumer
markets and the consumer environment in the Member States;
(c)                   
support to international bodies promoting
principles and policies which are consistent with the objectives of the
Programme.
6.           Enhancing the
transparency of consumer markets and consumer information
(a)                   
awareness-raising campaigns on issues affecting
consumers, including through joint actions with Member States;
(b)                   
actions enhancing the transparency of consumers
markets with regard to e.g. retail financial products, energy, digital and
telecommunications, transport;
(c)                   
actions increasing consumers' access to relevant
information on products and markets;
(d)                   
actions enhancing consumers' access to
information on sustainable consumption of goods and services;
(e)                   
support to events concerning consumer policy of
the Union which are organised by the presidency of the Union on issues in line
with established Union policy priorities;
(f)                     
financial contributions to national complaint
bodies to assist with the use of a harmonised methodology for classifying and
reporting consumer complaints and enquiries for the collection and reporting of
consumer complaints;
(g)                   
support to Union-wide bodies for the development
of codes of conduct/best practices/guidelines for price/quality/sustainability
comparison;
(h)                   
support for communication on consumer issues,
including through support to the media to drive consumer empowerment and
enforcement.
7.           Enhancing consumer
education
(a)                   
development of an interactive platform for
exchange of best practices and consumer education materials directed to key
target groups in particular young consumers, in synergy with the European
financing programme in education and training;
(b)                   
development of education measures and materials
on e.g. consumer rights including cross-border issues, health and safety, Union
consumer legislation, sustainable consumption, financial literacy .
Objective III – Rights and redress: to
consolidate consumer rights in particular through regulatory action and
improving access to redress including alternative dispute resolution
8.           Preparation,
transposition assessment, monitoring, evaluation, implementation and
enforcement by Member States of consumer protection legislative and other
regulatory initiatives and the promotion of co-regulatory and self-regulatory
initiatives, including
(c)                   
studies, ex ante and ex-post evaluations, impact
assessments, public consultations, evaluation of existing legislation;
(d)                   
seminars, conferences, workshops and meetings of
stakeholders and experts;
(e)                   
development and maintenance of easily and
publicly accessible databases covering the implementation of Union legislation
on consumer protection ;
(f)                     
evaluation of actions undertaken under the
Programme.
9.           Facilitating access to
and monitoring of the functioning and effectiveness of dispute resolution mechanisms
for consumers, in particular of alternative dispute
resolution schemes, including on-line, also through the development and
maintenance of relevant IT tools 
(a)                   
development and maintenance of IT tools;
(b)                   
support for the development of a Union-wide
on-line dispute resolution system and its maintenance, including for associated
services such as translation.
Objective IV – Enforcement: to support enforcement of
consumer rights by strengthening cooperation between national enforcement
bodies and by supporting consumers with advice
10.         Coordination of
surveillance and enforcement actions with regard to Regulation (EC) No 2006/2004
of 27 October 2004 on cooperation between national authorities responsible for
the enforcement of consumer protection laws , including
(a)                   
development and maintenance of IT tools (e.g.
databases, information and communication systems);
(b)                   
actions to improve cooperation between
authorities as well as coordination of monitoring and enforcement such as
exchanges of enforcement officials, common activities, trainings for
enforcement officials and for members of the judiciary;
(c)                   
organisation of seminars, conferences, workshops
and meetings of stakeholders and experts on enforcement;
(d)                   
administrative and enforcement cooperation with
third countries which are not participating in the Programme.
11.         Financial contributions
for joint actions with public or non-profit bodies constituting Community
networks which provide information and assistance to consumers to help them
exercise their rights and obtain access to appropriate dispute resolution,
including out of court online resolution schemes (the European Consumer Centres
Network), including
the development and maintenance of IT tools
(e.g. databases, information and communication systems) necessary for the
proper functioning of the European Consumer Centres Network.
This list might be completed with
additional actions of similar type and impact pursuing the specific objectives
mentioned in Article 3.
ANNEX II 
Indicators
according to Article 3 of the Consumer Programme
Objective 1:      Safety:
To consolidate and enhance product safety through effective market surveillance
throughout the EU
 Indicator || Source || Current situation || Target 
 % of RAPEX notifications entailing at least one reaction (by other Member States) || RAPEX || 43% (843 notifications) in 2010 || Increase of 10% in 7 years 
 Ratio number of reactions / number of notifications (serious risks)* || RAPEX || 1.07 in 2010 || Increase of 15% in 7 years 
*
a notification can trigger several reactions from authorities from other Member
States
Objective 2:      Information
and education: to improve consumers' education,
information and awareness of their rights, to develop the evidence base for
consumer policy and to provide support to consumer organisations 
 Indicator || Source || Current situation || Target 
 Number of complaint bodies submitting complaints to the ECCRS || ECCRS (European Consumer Complaints Registration system) || na || 60% of complaint bodies in 7 years 
 Trust in cross-border transactions - % of consumers who are equally confident or more confident in making an internet purchase from sellers from another Member State || Consumer Eurobarometer || 37% in 2010 || 50% in 7 years 
Objective 3:      Rights
and redress: to consolidate consumer rights in particular through regulatory
action and improving access to redress including alternative dispute resolution
 Indicator || Source || Current situation || Target 
 % of cross-border cases referred to ADR by ECCs || Annual ECC report || 9% in 2010 || 50% in 7 years 
 Number of cases dealt with by an EU-wide on-line dispute resolution system ||   || 17.500 (complaints received by ECCs related to e-commerce transactions) in 2010 || 38.500 (+120%) in 7 years 
Objective 4:      Enforcement:
to support enforcement of consumer rights by
strengthening cooperation between national enforcement bodies and by supporting
consumers with advice
   Indicator || Source || Current situation || Target 
 Level of information flow and cooperation within the CPC Network: - number of requests to exchange information between CPC authorities - number of requests for enforcement measures between CPC authorities - number of alerts within the CPC network || CPC Network Database (CPCS)   || annualised averages 2007-2010   129 142   63 ||   - increase of 40% in 7 years - increase of 40% in 7 years - increase of 30% in 7 years 
 Number of contacts with consumers handled by the European Consumer Centres (ECC) || ECC report || 71.000 in 2010 || Increase of 50% in 7 years 
These indicators might be
supplemented by general context indicators.
LEGISLATIVE FINANCIAL STATEMENT FOR PROPOSALS
1.           FRAMEWORK OF THE
PROPOSAL/INITIATIVE 
              1.1.    Title of the proposal/initiative 
              1.2.    Policy
area(s) concerned in the ABM/ABB structure
              1.3.    Nature
of the proposal/initiative 
              1.4.    Objective(s)

              1.5.    Grounds
for the proposal/initiative 
              1.6.    Duration
and financial impact 
              1.7.    Management
method(s) envisaged 
2.           MANAGEMENT MEASURES 
              2.1.    Monitoring
and reporting rules 
              2.2.    Management
and control system 
              2.3.    Measures
to prevent fraud and irregularities 
3.           ESTIMATED FINANCIAL
IMPACT OF THE PROPOSAL/INITIATIVE 
              3.1.    Heading(s)
of the multiannual financial framework and expenditure budget line(s) affected 
              3.2.    Estimated
impact on expenditure 
              3.2.1. Summary of estimated impact on expenditure 
              3.2.2. Estimated
impact on operational appropriations 
              3.2.3. Estimated
impact on appropriations of an administrative nature
              3.2.4. Compatibility
with the current multiannual financial framework
              3.2.5. Third-party
participation in financing 
              3.3.    Estimated impact on revenue
LEGISLATIVE FINANCIAL STATEMENT FOR PROPOSALS
1.           FRAMEWORK OF THE
PROPOSAL/INITIATIVE 
1.1.        Title of the
proposal/initiative 
Proposal for a European Parliament and Council Regulation on the
Consumer Programme 2014-2020 
1.2.        Policy area(s) concerned
in the ABM/ABB structure[20] 
Consumer policy
1.3.        Nature of the
proposal/initiative 
¨ The
proposal/initiative relates to a new action 
¨ The
proposal/initiative relates to a new action following a pilot
project/preparatory action[21]

þ The
proposal/initiative relates to the extension of an existing action 
¨ The
proposal/initiative relates to an action redirected towards a new action 
1.4.        Objectives
1.4.1.     The Commission's
multiannual strategic objective(s) targeted by the proposal/initiative 
The aim of the Consumer Programme is to support the policy objective
of placing the empowered consumer at the centre of the Single Market. The
Programme will do so by contributing to protecting the health, safety and
economic interests of consumers, as well as to promoting their right to
information, education and to organise themselves in order to safeguard their
interests. The Programme will complement, support and monitor the policies of
Member States.
1.4.2.     Specific objective(s) and
ABM/ABB activity(ies) concerned 
Specific objective No.1.
Safety: to consolidate and enhance product Safety through effective
market surveillance throughout the EU
ABM/ABB activity(ies) concerned
Consumer policy
Specific objective No 2
Information and education: to improve
consumers' education, information and awareness of their rights, to develop the
evidence base for consumer policy and to provide support to consumer
organisations 
ABM/ABB activity(ies) concerned
Consumer policy
Specific objective No 3
Rights and redress: to consolidate consumer rights in particular
through regulatory action and improving access to redress including alternative
dispute resolution
ABM/ABB activity(ies) concerned
Consumer policy
Specific objective No 4
Enforcement: to support enforcement of
consumer rights by strengthening cooperation between national enforcement
bodies and by supporting consumers with advice
ABM/ABB activity(ies) concerned
Consumer policy
1.4.3.     Expected result(s) and
impact
Specify the effects
which the proposal/initiative should have on the beneficiaries/groups targeted.
The beneficiaries of the Programme will be consumers, national
authorities in charge of consumer protection and consumer organisations,
with the overarching objective of improving the situation of consumers
throughout the EU.
The Programme will offer support to consumer organisations at
EU and national level, as well as Member States national authorities in charge
of product safety and enforcement.
The Programme will also de facto benefit reputable businesses, as
effective consumer policy supports the proper functioning of the Single Market,
rewards the most competitive companies and drives out rogue operators.
Empowered consumers are drivers of innovation and consumer policy will
therefore support innovative business. Finally, economic operators will
benefit from a level playing field based on clear rules and better coordinated
enforcement. In this context, the Programme will contribute to stimulating the
economic growth.
1.4.4.     Indicators of results and
impact 
Specify the
indicators for monitoring implementation of the proposal/initiative.
Objective 1:   Safety: to consolidate
and enhance product Safety through effective market surveillance throughout the
EU
- % of RAPEX notifications entailing at least one reaction (by other
Member States)
- Ratio number of reactions / number of notifications (serious risks)
Objective 2:   Information and
education: to improve consumers' education, information and awareness of their
rights, to develop the evidence base for consumer policy and to provide support
to consumer organisations 
- Number of complaint bodies submitting complaints to the European
Consumer Complaints Registration system (ECCRS)
- Trust in cross-border transactions - % of consumers who are
equally confident or more confident in making an internet purchase from sellers
from another EU country
This indicator has been included on a tentative basis in the absence
of a clearly better alternative. It is likely to be amended / supplemented in
future. 
Objective 3:   Rights and redress: to consolidate consumer rights in particular through regulatory
action and improving access to redress including alternative dispute resolution
- % of cross-border cases referred to ADR by European Consumer
Centres (ECCs)
- Number of cases dealt with by an EU-wide on-line dispute
resolution system
Objective 4:   Enforcement: to support enforcement of consumer rights by strengthening
cooperation between national enforcement bodies and by supporting consumers
with advice
- Level of flow of information and cooperation within the Consumer
Protection Cooperation (CPC) Network:
- number of requests to exchange information between CPC authorities
- number of requests for enforcement measures between CPC
authorities
- number of alerts within the CPC network
- Number of contacts with consumers handled by the European Consumer
Centres (ECCs)
1.5.        Grounds for the
proposal/initiative 
1.5.1.     Requirement(s) to be met in
the short or long term 
The post-2013 Consumer Programme (hereafter the
"Programme") will support the implementation of Commission action in
the field of consumer policy from 2014 onwards. It builds on the results
achieved though the current (2007-2013) Programme.
The new Programme will support the future
consumer policy placing EU citizens as empowered consumers at the centre of the
Single Market and complement initiatives focussing on the supply side.
There is a need for some continuity between the
current and future Programmes, in line with the results of the mid-term
evaluation of the 2007-2013 Strategy and Programme which underlines that the
policy is relatively young at EU level and that continuity is key to achieving
impact.
At the same time, new societal challenges have grown in importance,
such as the increased complexity of decision making (information overload; more
responsibility shifted to consumers following liberalisation; sophisticated
products, services and advertising), the need to move towards more sustainable
patterns of consumption, the opportunities and threats brought by the
development of digitalisation, an increase in social exclusion and the number
of vulnerable consumers and an ageing population.
The main problems to be addressed through the funding of actions
relates to safety; information and education; rights and redress; and
enforcement, as described in the Explanatory Memorandum.
1.5.2.     Added value of EU
involvement
The added value of EU involvement is described in the Explanatory
Memorandum.
1.5.3.     Lessons learned from
similar experiences in the past
The ex-post evaluation of the 2004-2007 Programme stresses the added
value, as it does for the mid-term evaluation of the 2007-2013 Programme (and
Consumer Policy Strategy), despite the fact that European consumer policy is a
relatively new field and that the level of EU funding under the Programme is
relatively small. It underlines that actions under the Strategy and Programmes
contribute to the Europe 2020 objectives of a smart, sustainable and inclusive
growth.
The results are globally positive with regard to the relevance of
the objectives of the Strategy and the Programme, their impacts and their
added-value. It also concludes that the Programme will have long-term effects
on consumer protection.
The evaluation makes apparent a certain divergence in views on the
Strategy and the Programme between national authorities and consumer
organisations, the former being more positive on the achievements of the Strategy
and Programmes (overall 88% of national authorities and 82% of consumer
organisations believe that the current Strategy has made a large or moderate
(medium positive) contribution to EU consumer policy initiatives).
National authorities generally confirm that the Strategy and
Programme are complementary to national consumer policy.
However, the evaluation concludes that emerging social and
environmental challenges are only partly addressed by the current Strategy and
Programme.
More specifically on the specific actions undertaken under the
Programme:
i)        Safety:
-        On product safety, coordination has increased
between market surveillance authorities. The report recommends further
strengthening surveillance and enforcement through RAPEX, pursuing the efforts
aimed at addressing the international dimension of the safety of products and
capitalising on the use of new technologies.
ii)       Consumer information and education:
-        Consumer market monitoring, the Consumer Market
Scoreboard and in-depth market studies have played an important role to support
consumer policy. They play an essential role in the proper integration of
consumer concerns into relevant EU policies and the design of effective
legislation. The report also suggests further developing the understanding of
actual consumer behaviour.
-        Progress on consumer education has been variable, in
particular for Dolceta where there is a concern as regards the definition of
the target audience. The report suggests consolidating education tools, better
defining Dolceta's target audience, its content and dissemination, and looking
for synergies with national curricula.
-        The support provided through the Programmes to EU level and
national consumer organisations has been evaluated positively. The role
of EU level organisations is seen as crucial for ensuring the representation of
consumer interests in EU policy making. The reports suggests pursuing the
training (capacity building) provided to national consumer organisations, and
examining the possibility of providing courses at national level.
iii)      Consumer rights and redress:
-        The report points to the added value linked to the greater
level of harmonisation brought by the legislative developments, either
finalised or still in the making.
-        The Programmes and the Strategy have been increasingly
successful in the integration of consumer policy into relevant EU
policies. The report suggests pursuing efforts in this field and to address new
emerging challenges such as: issues linked to digitalisation, the move towards
more sustainable patterns of consumption, the vulnerability of consumers caused
by the crisis. It also calls for a clarification vis-à-vis stakeholders of the
role of the various Commission services on consumer issues.
-        Consumer access to redress remains a problem. The report
refers to the need to make progress on this issue and to increase consumer
awareness about the means of redress.
iv)      Enforcement:
-        Under the Strategy and Programmes, cross-border enforcement
cooperation has been strengthened through the network of enforcement
authorities (CPC Network) and coordinated actions such as "sweeps".
The report suggests further increasing the coordination within the CPC Network
and enforcement authorities.
-        The Strategy and Programmes have provided increasing
support to consumers who seek advice on disputes cross-border through the
network of European Consumer Centres (ECC-net). However, the report suggests
increasing their visibility and hence consumers awareness.
1.5.4.     Coherence and possible
synergy with other relevant instruments
Links to Europe 2020 and flagships
The Europe 2020 Strategy calls for the "citizens to be
empowered to play a full role in the single market", which "requires
strengthening their ability and confidence to buy goods and services cross-border,
in particular on-line". 
Only informed and empowered consumers are able to make the best
choices for their own welfare and for the health of the economy, through
intensifying competition, innovation and the integration of the Single Market,
thus supporting the overarching goal of the Europe 2020 Strategy. Leveraging
the vast economic force of consumer expenditure (which represents 56% of EU
GDP) will make an important contribution to meeting the EU objective of
reigniting growth. This is confirmed by the 2011 Annual Growth Survey which
identifies better consumer conditions as one of the drivers of growth. Consumer
policy helps consumers navigate the extensive choice offered to them thereby
promoting businesses which are more efficient and innovative.
Consumer policy will provide key contributions to the Digital Agenda
flagship initiative (borderless and safe services and digital content markets,
access, digital literacy), social inclusion (taking into account the situation
of the more vulnerable consumers), sustainable growth (sustainable consumption)
and the importance of smart regulation (consumer market monitoring as the basis
for designing effective and targeted policies).
Links to Single Market Act and other initiatives
The Monti report on the new strategy for the Single Market
argues that "Consumers and consumer welfare should be at the centre of the
next stage of the single market." It stresses the importance of empowering
consumers, basing policies on evidence and detecting markets failing consumers,
the establishment of a digital single market, redress (through Alternative
Dispute Resolution and collective redress), product safety and standardisation.
The Single Market Act highlights a number of these consumer
related issues, in particular redress (as a strategic initiative), product
safety, and the development of problem solving tools.
The 2010 Citizenship report, presented as a complementary
initiative to the Single Market Act, identifies amongst others the absence of a
single set of consumer protection rules, lack of awareness about existing means
of redress and insufficient means of redress as obstacles to fully realising
European citizenship.
The European Parliament issued several reports in 2010 including
recommendations for the future of consumer policy:
The Grech report calls for a holistic approach putting
consumers' interests at the heart of the Single Market. The report highlights
inter alia: the importance of an evidence base and market monitoring, the issue
of product and services safety, the major role played by consumer
organisations, improving the capacity of problem solving mechanisms,
integrating consumers' interests into relevant EU policies and legislation,
consumer protection in financial services, redress and consumer information.
The Hedh report stresses the importance of the evidence base
(Scoreboard, studies, complaints) and enforcement in the consumer law and
product safety (including ADR, sweeps, the need for resources for CPC and ECC).
It also highlights the need to include consumer interests into all EU policies
and requests the Commission to publish an annual report on this issue, the role
of consumer organisations, the need to develop consumer education (including
for adults), consumer information (including through web portals, reaching
vulnerable consumers), the need to promote sustainable consumption.
In the field of product safety, the Schaldemose report (2011)
calls upon the Member States and the Commission to deploy adequate resources
for efficient market surveillance activities, emphasising that failing market
surveillance could generate a distortion of competition, jeopardise consumers'
safety and undermine citizens' trust in the Single Market. The report also
calls upon the Commission to further fund joint market surveillance actions and
to allocate sufficient resources to support financially the creation of a
platform and/or an organisation supporting extended coordination between Member
States. The report also urges the Commission to establish a public Consumer
Product Safety Information Database, including a platform for complaints.
The Arias report (2010) on e-commerce highlighted the
importance of strengthening consumer confidence in this field.
In the context of the debate on the Single Market Act, the Kalniete
report on "Governance and Partnership in the Single Market"
underlined the importance of the future proposal on Alternative Dispute
Resolution (ADR).
Finally, the Parliament is preparing for October an own-initiative
report on the future consumer policy (rapporteur: Ms. Eva-Britt
Svensson/Mr. Kyriakos Triantaphyllides).
1.6.        Duration and financial
impact 
þ Proposal/initiative of limited
duration 
–     
þ  Proposal/initiative in effect from [01/01]2014 to [31/12]2020
–     
þ  Financial impact from 2014 to 2020 in payment appropriations
¨ Proposal/initiative of unlimited
duration
–     
Implementation with a start-up period from YYYY
to YYYY,
–     
followed by full-scale operation.
1.7.        Management mode(s)
envisaged[22] 
þ Centralised direct management by the Commission 
þ Centralised indirect management with the delegation of implementation tasks to:
–     
þ  executive agencies 
–     
¨  bodies set up by the Communities[23]

–     
¨  national public-sector bodies/bodies with public-service mission 
–     
¨  persons entrusted with the implementation of specific actions
pursuant to Title V of the Treaty on European Union and identified in the
relevant basic act within the meaning of Article 49 of the Financial Regulation

¨ Shared management with the Member States 
¨ Decentralised management with third countries 
þ Joint management with international organisations (to be specified)
If more than one
management mode is indicated, please provide details in the
"Comments" section.
Comments 
Executive
agency EAHC: In accordance with Council Regulation (EC) No 58/2003 of 19
December 2002 laying down the statute for Executive Agencies to be entrusted
with certain tasks in the management of Community programmes[24], the Commission has entrusted[25] the Executive Agency for
Health and Consumers with implementation tasks for the management of the
Programme of Community Action in the field of Consumer policy for 2007-2013.
The Commission may therefore decide to entrust the Executive Agency for Health
and Consumers also with implementation tasks for the management of the
Consumers Programme 2014-2020.
Joint
management : envisaged to support the OECD working
party on product safety
2.           MANAGEMENT MEASURES 
2.1.        Monitoring and reporting
rules 
Specify frequency
and conditions.
The Programme foresees that the Commission informs a Member States
Committee of the actions undertaken in the implementation of the Programme.
The Programme foresees that no later then mid-2018, an evaluation
report shall be established by the Commission on the achievement of the
objectives of all the measures, the efficiency of the use of resources and its
European added value, in view of a decision on the renewal, modification or
suspension of the measures.
Furthermore, the longer-term impacts and the sustainability of
effects of the Consumer Programme should be evaluated with a view to feeding
into a decision on a possible renewal, modification or suspension of a
subsequent programme.
The ex-post evaluation of the current (2007-2013) Programme, which
is foreseen before end 2015, will also provide useful elements for the
implementation of the Programme 2014 – 2020.
2.2.        Management and control
system 
2.2.1.     Risk(s) identified 
The budget implementation covers the attribution of service
contracts as well as grants.
Grants will be awarded for support activities mainly to Member
States authorities and to public bodies or non-profit making bodies designated
and co-financed by the Member States. The period of execution of the subsidised
projects is usually between one and two years. The annual number of grant
agreements is limited and covers a budget of about EUR 13 million per year.
Service contracts will be concluded in particular for studies, data
collection, evaluation, training, information campaigns, IT and communication
services, facilities management etc. The contractors will be mainly institutes,
laboratories, consultancy firms and other private companies of which many SMEs.
The average annual budget for contracts is estimated at some EUR 12
million; the number of individual contracts is currently assessed at around 25
per year.
The main risks are the following:
·              
Risk of poor quality of selected projects and
poor technical implementation of the project, reducing the programmes' impact;
due to inadequate selection procedures, lack of expertise or insufficient
monitoring;
·              
Risk of inefficient or non-economic use of funds
awarded, both for grants (complexity of reimbursing actual eligible costs
coupled with limited possibilities to check eligible costs at the desk) and for
procurement (sometimes limited number of economic providers with the required
specialist knowledge entailing insufficient possibilities to compare price
offers);
·              
Reputational risk for the Commission, if fraud
or criminal activities are discovered; only partial assurance can be drawn from
the third parties' internal control systems due to the rather large number of
heterogeneous contractors and beneficiaries, each operating their own control
system, often rather small in size.
2.2.2.     Control method(s) envisaged

The budget will be implemented by centralised direct management,
though parts of the implementation tasks of the programme might be delegated to
the existing executive agency EAHC. This agency set up its own internal control
system, is supervised by DG SANCO, and audited by the Commission's internal auditor
as well as the Court of Auditors.
DG SANCO and the EAHC alike put in place internal procedures that
aim at covering the risks identified above. The internal procedures are in full
compliance with the financial regulation and include cost-benefit considerations.
Within this framework, SANCO continues to explore possibilities to enhance the
management and to increase simplification. Main features of the control
framework are the following:
·              
Characteristics of the selection process of
projects: each call for proposals/tender is based
on the annual Work Programme adopted by the Commission. In each call, the
exclusion, selection and award criteria for selecting proposals/offers are
published. Against these criteria, an evaluation committee evaluates each proposal/offer
observing the principles of independence, transparency, proportionality, equal
treatment and non-discrimination. 
·              
External Communication strategy: DG SANCO has a well developed communication strategy that seeks to
ensure the contractors'/beneficiaries' full understanding of the contractual
requirements and provisions. Following means are being used: EUROPA Programme
website; information meetings with beneficiaries/contractors; extensive
guidance notes as well as "frequently asked questions" and a help
desk.
·              
Controls before and during the implementation of
the projects:
–              
DG SANCO and the EAHC alike, use the model grant
agreements and service contracts recommended by the Commission. They provide
for a number of control provisions such as audit certificates, financial
guarantees, on-site audits as well as inspections by OLAF. The rules governing
the eligibility of costs will be simplified, for example, by using lump sums
in a limited number of cost categories. This will also help to better
concentrate the checks and controls. The introduction of partnership
agreements is expected to improve the working relations with the
beneficiaries and to enhance the understanding of the eligibility rules.
–              
All staff signs the code of good administrative
behaviour. Staff who are involved in the selection procedure or in the
management of the grant agreements/contracts also sign a declaration of absence
of a conflict of interest. Staff is regularly trained and uses networks to
exchange best practices.
–              
Technical implementation of a project is checked
at regular intervals at the desk on the basis of technical progress reports of
the contractor; in addition contractors' meetings and on-site-visits are
foreseen on a case by case basis.
–              
Both SANCO's and EAHC's financial procedures are
supported by the Commission's IT tools and have a high degree of segregation of
duties: all financial transactions related to contracts/grant agreements are
verified by two independent persons before they are signed by the authorising
officers responsible for the activity. Operational initiation and verification
is carried out by different members of staff of the policy areas. Payments are
made on the basis of a number of pre-defined supporting documents such as
approved technical reports as well as verified cost claims and invoices. For a
sample of transactions, the central financial cell performs a second-level
ex-ante desk verification; on a case by case basis, also an ex-ante on-site
financial control can be carried out prior to final payment.
·              
Controls at the end of the project: Both DG SANCO and the EAHC have a centralised audit team who
verifies on-the-spot the eligibility of cost claims. The aim of these controls
is to prevent, detect and correct material errors related to the legality and regularity
of financial transactions. With a view to achieving a high control impact, the
selection of contractors to be audited foresees to (a) combine a risk
based selection with a random sampling, and (b) pay attention to
operational aspects whenever possible during the on-site audit.
Costs and benefits of controls: The
programme's management and control measures are designed on the basis of past
experience: in the past three years, the established internal control system
ensured an average residual error rate of less than 2% as well as compliance
with the grant and procurement procedures laid down in the financial
regulation. These are the two main "control objectives" of both the
previous and the new consumer programme.
As the main design features of the new programme are not
significantly different from the previous programme, the risks related to
programme implementation are considered to remain relatively stable. Thus, the
established management and control measures are planned to be continued; nevertheless,
further simplifications that might become possible under the new financial
regulation will be taken up as soon and as far as possible. The management
costs included in the Financial Statement (part 3.2.1) amount to EUR 12,5
million for EUR 197,2 million of funds managed from 2014 to 2020; this leads to
a ratio "management costs to managed funds" of about 6,4%, which
should be viewed in the context of a policy area which is not as
spending-oriented as other EU policies. 
Thanks to the combination of grants and procurement, risk based
ex-ante and ex-post controls as well as desk checks and on-site audits, the
"control objectives" will be achieved at a reasonable cost level. The
benefits of achieving an average residual error rate of less than 2% and compliance
with the provisions of the financial regulation are assessed as sufficiently
important to justify the chosen management and control measures.
2.3.        Measures to prevent fraud
and irregularities 
Specify existing or
envisaged prevention and protection measures.
In addition to the application of all regulatory control mechanisms,
DG SANCO will devise an anti-fraud strategy in line with the Commission's new
anti-fraud strategy (CAFS) adopted on 24 June 2011 in order to ensure inter
alia that its internal anti-fraud related controls are fully aligned with
the CASF and that its fraud risk management approach is geared to identify
fraud risk areas and adequate responses. Where necessary, networking groups and
adequate IT tools dedicated to analysing fraud cases related to the Consumer
Programme will be set up. In particular a series of measures will be put in
place such as:
·              
decisions, agreements and contracts resulting
from the implementation of the Consumer Programme will expressly entitle the
Commission, including OLAF, and the Court of Auditors to conduct audits,
on-the-spot checks and inspections;
·              
during the evaluation phase of a call for
proposals/tender, the proposers and tenderers are checked against the published
exclusion criteria based on declarations and the Early Warning System (EWS);
·              
the rules governing the eligibility of costs
will be simplified in accordance with the provisions of the Financial
Regulation.
·              
regular training on issues related to fraud and
irregularities is given to all staff involved in contract management as well as
to auditors and controllers who verify the beneficiaries' declarations on the
spot.
3.           ESTIMATED FINANCIAL
IMPACT OF THE PROPOSAL/INITIATIVE 
3.1.        Heading(s) of the
multiannual financial framework and expenditure budget line(s) affected 
·      Existing expenditure budget lines 
In order of
multiannual financial framework headings and budget lines.
 Heading of multiannual financial framework || Budget line || Type of expenditure || Contribution 
 Number [Description………………………...……….] || Diff./non-diff ([26]) || from EFTA[27] countries || from candidate countries[28] || from third countries || within the meaning of Article 18(1)(aa) of the Financial Regulation 
 3 || 17 01 04 03 Administrative expenditure in support of the Consumer Programme 2014 - 2020 || Diff./non-diff. || YES/NO || YES/NO || YES/NO || YES/NO 
 3 || 17 01 04 30 Executive Agency for –Health and Consumers (EAHC) || Diff./non-diff. || YES/NO || YES/NO || YES/NO || YES/NO 
·      New budget lines requested 
In order of multiannual financial framework
headings and budget lines.
 Heading of multiannual financial framework || Budget line || Type of expenditure || Contribution 
 Number [Heading……………………………………..] || Diff./non-diff. || from EFTA countries || from candidate countries || from third countries || within the meaning of Article 18(1)(aa) of the Financial Regulation 
 3 || 17 02 06 Consumer Programme 2014 - 2020 || Diff./non-diff. || YES/NO || YES/NO || YES/NO || YES/NO 
3.2.        Estimated impact on
expenditure 
3.2.1.     Summary of estimated impact
on expenditure 
EUR million (to 3 decimal places)
 Heading of multiannual financial framework: || 3 || Security and citizenship 
 DG: SANCO ||   ||   || Year || Year || Year || Year || Year || Year || Year || TOTAL 
 2014 || 2015 || 2016 || 2017 || 2018 || 2019 || 2020[1] 
 Ÿ Operational appropriations ||   ||   ||   ||   ||   ||   ||   ||   
 17 02 06 Consumer Programme 2014 - 2020 || Commitments || -1 || 23,347 || 24,111 || 24,652 || 25,204 || 25,767 || 26,341 || 26,928 || 176,350 
 Payments || -2 || 6,819 || 14,336 || 24,126 || 24,668 || 25,220 || 25,783 || 55,400 || 176,350 
 Appropriations of an administrative nature financed ||   ||   ||   ||   ||   ||   ||   ||   
 from the envelope for specific programmes ||   ||   ||   
 17 01 04 [1] ||   || -3 || 2,950 || 2,950 || 2,950 || 2,950 || 2,950 || 2,950 || 2,950 || 20,650 
 TOTAL appropriations || Commitments || =1+3 || 26,297 || 27,061 || 27,602 || 28,154 || 28,717 || 29,291 || 29,878 || 197,000 
 for DG SANCO || Payments || =2+3 || 9,769 || 17,286 || 27,076 || 27,618 || 28,170 || 28,733 || 58,350 || 197,000 
  TOTAL operational appropriations || Commitments || -4 || 23,347 || 24,111 || 24,652 || 25,204 || 25,767 || 26,341 || 26,928 || 176,350 
 Payments || -5 || 6,819 || 14,336 || 24,126 || 24,668 || 25,220 || 25,783 || 55,400 || 176,350 
  TOTAL appropriations of an administrative nature financed from the envelope for specific programmes || -6 || 2,950 || 2,950 || 2,950 || 2,950 || 2,950 || 2,950 || 2,950 || 20,650 
 TOTAL appropriations || Commitments || = 4+ 6 || 26,297 || 27,061 || 27,602 || 28,154 || 28,717 || 29,291 || 29,878 || 197,000 
 under HEADING 3 
 of the multiannual financial framework || Payments || = 5+ 6 || 9,769 || 17,286 || 27,076 || 27,618 || 28,170 || 28,733 || 58,350 || 197,000 
[1] The Commission may entrust an executive
agency with implementation tasks for the management of the Consumer Programme
2014 – 2020. Amounts and imputations will be adjusted if necessary according to
the results of the externalisation process.
If more than one heading is affected by the proposal /
initiative: NOT APPLICABLE
  TOTAL operational appropriations || Commitments || (4) ||   ||   ||   ||   ||   ||   ||   ||   
 Payments || (5) ||   ||   ||   ||   ||   ||   ||   ||   
  TOTAL appropriations of an administrative nature financed from the envelope for specific programmes || (6) ||   ||   ||   ||   ||   ||   ||   ||   
 TOTAL appropriations under HEADINGS 1 to 4 of the multiannual financial framework (Reference amount) || Commitments || =4+ 6 ||   ||   ||   ||   ||   ||   ||   ||   
 Payments || =5+ 6 ||   ||   ||   ||   ||   ||   ||   ||   
 Heading of multiannual financial framework: || 5 || " Administrative expenditure " 
EUR million (to 3 decimal places)
   ||   ||   || Year 2014 || Year 2015 || Year 2016 || Year 2017 || Year 2018 || Year 2019 || Year 2020 || TOTAL 
 DG: SANCO – Consumer Policy || 
  Human resources [2] || 1,146 || 1,169 || 1,192 || 1,216 || 1,240 || 1,265 || 1,291 || 8,520 
  Other administrative expenditure [2] || 0,228 || 0,233 || 0,237 || 0,242 || 0,247 || 0,252 || 0,257 || 1,695 
 TOTAL || Appropriations || 1,374 || 1,401 || 1,430 || 1,458 || 1,487 || 1,517 || 1,547 || 10,215 
 TOTAL appropriations under HEADING 5 of the multiannual financial framework || (Total commitments = Total payments) || 1,374 || 1,401 || 1,430 || 1,458 || 1,487 || 1,517 || 1,547 || 10,215 
EUR million (to 3 decimal places)
   ||   ||   || Year || Year || Year || Year || Year || Year || Year || TOTAL 
 2014 || 2015 || 2016 || 2017 || 2018 || 2019 || 2020 
 TOTAL appropriations || Commitments || 27,671 || 28,463 || 29,031 || 29,612 || 30,205 || 30,808 || 31,425 || 207,215 
 under HEADINGS 1 to 5 
 of the multiannual financial framework || Payments || 11,143 || 18,687 || 28,505 || 29,076 || 29,657 || 30,250 || 59,897 || 207,215 
[2] The Commission
may entrust an executive agency with implementation tasks for the management of
the Consumer Programme 2014 – 2020. Amounts and imputations will be adjusted if
necessary according to the results of the externalisation process.
3.2.2.     Estimated impact on operational
appropriations
–     
¨  The proposal/initiative does not require the use of operational
appropriations 
–     
þ  The proposal/initiative requires the use of operational appropriations,
as explained below:
Commitment appropriations in EUR million
(to 3 decimal places)
 Objectives and outputs ||   ||   || Year 2014 || Year 2015 || Year 2016 || Year 2017 || Year 2018 || Year 2019 || Year 2020 || TOTAL 
 OUTPUTS 
 Type of output || Average cost of the output || Number of outputs || Cost || Number of outputs || Cost || Number of outputs || Cost || Number of outputs || Cost || Number of outputs || Cost || Number of outputs || Cost || Number of outputs || Cost || Total number of outputs || Total cost 
 SPECIFIC OBJECTIVE No 1 - To consolidate and enhance product safety through an effective market surveillance ||   ||   ||   ||   
 - Output || scientific advice || 0,417 || 1 || 0,393 || 1 || 0,400 || 1 || 0,409 || 1 || 0,417 || 1 || 0,425 || 1 || 0,434 || 1 || 0,442 || 7 || 2,919 
 - Output || market surveillance and enforcement actions || 0,564 || 7 || 3,343 || 7 || 3,707 || 7 || 3,840 || 7 || 3,976 || 7 || 4,115 || 7 || 4,256 || 7 || 4,400 || 49 || 27,637 
 - Output || cosmetics portal and database || 0,620 || 2 || 1,167 || 2 || 1,191 || 2 || 1,214 || 2 || 1,239 || 2 || 1,264 || 2 || 1,289 || 2 || 1,315 || 14 || 8,678 
 Sub-total for specific objective No 1 || 10 || 4,903 || 10 || 5,298 || 10 || 5,463 || 10 || 5,631 || 10 || 5,803 || 10 || 5,978 || 10 || 6,157 || 70 || 39,234 
 SPECIFIC OBJECTIVE No 2 - To improve consumers' access to useful information and enhance consumer education, to develop the evidence base and to support trusted intermediaries such as consumer organisations ||   ||   ||   ||   
 - Output || evidence base || 1,089 || 3 || 3,078 || 3 || 3,139 || 3 || 3,202 || 3 || 3,266 || 3 || 3,331 || 3 || 3,398 || 3 || 3,466 || 21 || 22,879 
 - Output || support to consumer organisations || 0,808 || 3 || 2,282 || 3 || 2,327 || 3 || 2,374 || 3 || 2,421 || 3 || 2,470 || 3 || 2,519 || 3 || 2,569 || 21 || 16,962 
 - Output || consumer information || 0,290 || 7 || 1,910 || 7 || 1,948 || 7 || 1,987 || 7 || 2,027 || 7 || 2,068 || 7 || 2,109 || 7 || 2,151 || 49 || 14,201 
 - Output || consumer education || 0,789 || 2 || 1,486 || 2 || 1,515 || 2 || 1,546 || 2 || 1,577 || 2 || 1,608 || 2 || 1,640 || 2 || 1,673 || 14 || 11,045 
 Sub-total for specific objective No 2 || 15 || 8,755 || 15 || 8,930 || 15 || 9,109 || 15 || 9,291 || 15 || 9,477 || 15 || 9,666 || 15 || 9,860 || 105 || 65,087 
 SPECIFIC OBJECTIVE No 3 - To consolidate and further strengthen consumer rights and effective redress ||   ||   ||   ||   
 - Output || preparation of legislation || 0,394 || 5 || 1,857 || 5 || 1,894 || 5 || 1,932 || 5 || 1,971 || 5 || 2,010 || 5 || 2,050 || 5 || 2,091 || 35 || 13,806 
 - Output || coordination and monitoring of ADR || 0,310 || 2 || 0,584 || 2 || 0,595 || 2 || 0,607 || 2 || 0,619 || 2 || 0,632 || 2 || 0,644 || 2 || 0,657 || 14 || 4,339 
 Sub-total for specific objective No 3 || 7 || 2,441 || 7 || 2,490 || 7 || 2,539 || 7 || 2,590 || 7 || 2,642 || 7 || 2,695 || 7 || 2,749 || 49 || 18,145 
 SPECIFIC OBJECTIVE No 4 - To strengthen the enforcement of consumer rights ||   ||   ||   ||   
 - Output || coordination of enforcement actions || 0,239 || 4 || 0,902 || 4 || 0,920 || 4 || 0,938 || 4 || 0,957 || 4 || 0,976 || 4 || 0,996 || 4 || 1,016 || 28 || 6,706 
 - Output || support to the European Consumer Centres || 3,370 || 2 || 6,346 || 2 || 6,473 || 2 || 6,602 || 2 || 6,734 || 2 || 6,869 || 2 || 7,007 || 2 || 7,147 || 14 || 47,178 
 Sub-total for specific objective No 4 || 6 || 7,248 || 6 || 7,393 || 6 || 7,541 || 6 || 7,692 || 6 || 7,846 || 6 || 8,002 || 6 || 8,162 || 42 || 53,884 
 TOTAL COST || 38 || 23,347 || 38 || 24,111 || 38 || 24,652 || 38 || 25,204 || 38 || 25,767 || 38 || 26,341 || 38 || 26,928 || 266 || 176,350 
3.2.3.     Estimated impact on
appropriations of an administrative nature
3.2.3.1.  Summary 
–     
¨  The proposal/initiative does not require the use of administrative
appropriations 
–     
þ  The proposal/initiative requires the use of administrative appropriations,
as explained below:
EUR million (to 3
decimal places)
   || Year 2014 || Year 2015 || Year 2016 || Year 2017 || Year 2018 || Year 2019 || Year 2020 || TOTAL 
 HEADING 5 of the multiannual financial framework ||   ||   ||   ||   ||   ||   ||   ||   
 Human resources || 1,146 || 1,169 || 1,192 || 1,216 || 1,240 || 1,265 || 1,291 || 8,520 
 Other administrative expenditure || 0,228 || 0,233 || 0,237 || 0,242 || 0,247 || 0,252 || 0,257 || 1,695 
 Subtotal HEADING 5 of the multiannual financial framework || 1,374 || 1,401 || 1,430 || 1,458 || 1,487 || 1,517 || 1,547 || 10,215 
 Outside HEADING 5[29] of the multiannual financial framework || NOT APPLICABLE 
 Human resources ||   ||   ||   ||   ||   ||   ||   ||   
 Other expenditure of an administrative nature ||   ||   ||   ||   ||   ||   ||   ||   
 Subtotal outside HEADING 5 of the multiannual financial framework ||   ||   ||   ||   ||   ||   ||   ||   
 TOTAL || 1,374 || 1,401 || 1,430 || 1,458 || 1,487 || 1,517 || 1,547 || 10,215 
The above figures and budget lines will be
adjusted if necessary in accordance with the externalisation process envisaged.
3.2.3.2.  Estimated requirements of
human resources 
–     
¨  The proposal/initiative does not require the use of human
resources 
–     
þ  The proposal/initiative requires the use of human resources, as
explained below:
Estimate to be expressed in full amounts
(or at most to one decimal place)
 ||   || Year 2014 || Year 2015 || Year 2016 || Year 2017 || Year 2018 || Year 2019 || Year 2020 
  Establishment plan posts (officials and temporary agents) || 
 || 17 01 01 01 (Headquarters and Commission’s Representation Offices) || 6 || 6 || 6 || 6 || 6 || 6 || 6 
 || XX 01 01 02 (Delegations) ||   ||   ||   ||   ||   ||   ||   
 || XX 01 05 01 (Indirect research) ||   ||   ||   ||   ||   ||   ||   
 || 10 01 05 01 (Direct research) ||   ||   ||   ||   ||   ||   ||   
 ||  External personnel (in Full Time Equivalent unit: FTE)[30] || 
 || 17 01 02 01 (CA, INT, SNE from the "global envelope") || 6 || 6 || 6 || 6 || 6 || 6 || 6 
 || XX 01 02 02 (CA, INT, JED, LA and SNE in the delegations) ||   ||   ||   ||   ||   ||   ||   
 || XX 01 04 yy [31] || - at Headquarters[32] ||   ||   ||   ||   ||   ||   ||   
 || - in delegations ||   ||   ||   ||   ||   ||   ||   
 || XX 01 05 02 (CA, INT, SNE - Indirect research) ||   ||   ||   ||   ||   ||   ||   
 || 10 01 05 02 (CA, INT, SNE - Direct research) ||   ||   ||   ||   ||   ||   ||   
 || Other budget lines (specify) ||   ||   ||   ||   ||   ||   ||   
 || TOTAL || 12 || 12 || 12 || 12 || 12 || 12 || 12 
The human resources required
will be met by staff from the DG who are already assigned to management of the action
and/or have been redeployed within the DG, together if necessary with any
additional allocation which may be granted to the managing DG under the annual
allocation procedure and in the light of budgetary constraints. Naturally,
amounts and imputations will be adjusted depending on the results of the
envisaged externalisation process.
Description of
tasks to be carried out:
 Officials and temporary agents || Co-ordinate, draft and organise the adoption procedure for the annual work programmes (financing decisions), including consultation of a Member States committee Follow up / monitor programming and implementation of financial activities according to the budgetary and financial rules in force; contribute to activity reports Prepare and maintain information tools; provide information for internal and external audits Establish and verify payments, commitments, and procurement/grant files; ensure they comply with the contract terms, and financial rules/regulations Assure proper accounting of the financial transactions Monitor deadlines of payments in accordance with the financial regulation and rules, as well as work-flows of individual financial files Prepare and provide training to external organisations regarding applications to calls for proposals Communicate relevant information to the contractors and beneficiaries throughout the project time Launch, manage and monitor calls for proposals / tenders, evaluation and selection of projects Follow up the implementation of projects and the performance of project managers and partners, monitor contractual obligations Monitor deadlines of payments in accordance with the financial regulation and rules as well as work-flows of individual financial files Verify the respect of the Financial Regulation, Implementing rules, internal rules on budget execution, Basic Act, Financing decision and other related rules and budgetary dispositions in the financial transactions Verify the grant agreement / contract with the selected beneficiary / contractor, and its justification Verify that the methodology, including eligibility, selection criteria and award criteria were correctly applied in the selection process and that the selection process was carried out in accordance with the rules Check correctness of commitment processes 
 External personnel || Prepare and maintain information tools; provide information for internal and external audits Establish and verify payments, commitments, and procurement/grant files; ensure they comply with the contract terms, and financial rules/regulations Assure proper accounting of the financial transactions Monitor deadlines of payments in accordance with the financial regulation and rules, as well as work-flows of individual financial files Prepare and provide training to external organisations regarding applications to calls for proposals Communicate relevant information to the contractors and beneficiaries throughout the project time Launch, manage and monitor calls for proposals / tenders, evaluation and selection of projects Follow up the implementation of projects and the performance of project managers and partners, monitor contractual obligations Monitor deadlines of payments in accordance with the financial regulation and rules as well as work-flows of individual financial files. Verify the respect of the Financial Regulation, Implementing rules, internal rules on budget execution, Basic Act, Financing decision and other related rules and budgetary dispositions in the financial transactions Verify the grant agreement / contract with the selected beneficiary / contractor, and its justification Verify that the methodology, including eligibility, selection criteria and award criteria were correctly applied in the selection process and that the selection process was carried out in accordance with the rules Check correctness of commitment processes 
3.2.4.     Compatibility with the
current multiannual financial framework 
–     
þ  Proposal/initiative is compatible with the 2014 – 2020 multiannual
financial framework, as proposed by the Commission in its Communication
COM(2011)500 of 29.06.2011.
–     
¨  Proposal/initiative will entail reprogramming of the relevant
heading in the multiannual financial framework.
Explain what reprogramming is required,
specifying the budget lines concerned and the corresponding amounts.
NOT APPLICABLE
–     
¨  Proposal/initiative requires application of the flexibility
instrument or revision of the multiannual financial framework[33].
Explain what is required, specifying the
headings and budget lines concerned and the corresponding amounts.
NOT APPLICABLE
3.2.5.     Third-party contributions 
–     
þ The proposal/initiative does not provide for co-financing by third
parties 
–     
¨ The proposal/initiative provides for the co-financing estimated
below:
Appropriations in EUR million (to 3 decimal places)
   || Year 2014 || Year 2015 || Year 2016 || Year 2017 || Year 2018 || Year 2019 || Year 2020 || Total 
 Specify the co-financing body ||   ||   ||   ||   ||   ||   ||   ||   
 TOTAL appropriations cofinanced ||   ||   ||   ||   ||   ||   ||   ||   
3.3.        Estimated impact on
revenue 
–     
þ  Proposal/initiative has no financial impact on revenue.
–     
¨  Proposal/initiative has the following financial impact:
–                   
¨         on own resources 
–                   
¨         on miscellaneous revenue 
EUR million (to 3 decimal places)
 Budget revenue line: || Appropriations available for the ongoing budget year || Impact of the proposal/initiative[34] 
 Year 2014 || Year 2015 || Year 2016 || Year 2017 || Year 2018 || Year 2019 || Year 2020 
 Article …………. ||   ||   ||   ||   ||   ||   ||   ||   
For miscellaneous
assigned revenue, specify the budget expenditure line(s) affected.
NOT APPLICABLE
Specify the method for
calculating the impact on revenue.
NOT APPLICABLE
[1]               COM(2011)500
[2]               RAPEX:
EU rapid alert system for all dangerous consumer products (with the exception
of food, feed, pharmaceuticals
and medical devices)
[3]               jointly
with the ex-post evaluation of the previous Programme and the mid-term
evaluation of the Consumer Policy Strategy 2007-2013.
[4]               Grech,
Hedh and Arias reports, in 2010, Schaldemose and Kalniete reports in 2011. Svensson/Triantaphyllides
report under completion.
[5]               which
might take the form of a Consumer Agenda to be published in 2012.
[6]               this
EU-level body should be established in the context of the revision of the
General Product Safety Directive (GPSD) in order to ensure the streamlining of
the funding procedures, better planning, coordination and information sharing
between Member States authorities. It will not take the form of an agency.
[7]               OJ
C , , p. .
[8]               OJ
C , , p. .
[9]               COM(2010)
2020 final of 3 March 2010
[10]             OJ
L 248, 16.9.2002, p. 1
[11]             OJ
L 404, 30.12.2006, p. 39
[12]             …
[13]             OJ L 55, 28.02.2011, p. 13
[14]             OJ
L 241, 10.09.2008, p. 21
[15]             OJ L 11, 15.01.2002, p. 4
[16]             OJ L 364, 09.12.2004, p.1
[17]             OJ
L 292, 15.11.1996, p. 2
[18]             OJ L 66, 04.03.2004, p.45
[19]             OJ
342, 22.12.2009, p.59
[20]             ABM:
Activity-Based Management – ABB: Activity-Based Budgeting.
[21]             As
referred to in Article 49(6)(a) or (b) of the Financial Regulation.
[22]             Details
of management modes and references to the Financial Regulation may be found on
the BudgWeb site: http://www.cc.cec/budg/man/budgmanag/budgmanag_en.html
[23]             As
referred to in Article 185 of the Financial Regulation.
[24]             OJ
L 11, 16.1.2003, p. 1.
[25]             Commission
Decision C(2008)4943 of 9 September 2008.
[26]             Diff.
= Differentiated appropriations / Non-Diff. = Non-differentiated appropriations
[27]             EFTA:
European Free Trade Association. 
[28]             Candidate
countries and, where applicable, potential candidate countries from the Western
Balkans.
[29]             Technical
and/or administrative assistance and expenditure in support of the
implementation of EU programmes and/or actions (former "BA" lines),
indirect research, direct research.
[30]             CA=
Contract Agent; INT= agency staff ("Intérimaire"); JED= "Jeune
Expert en Délégation" (Young Experts in Delegations); LA= Local Agent;
SNE= Seconded National Expert; 
[31]             Under
the ceiling for external personnel from operational appropriations (former "BA"
lines).
[32]             Essentially
for Structural Funds, European Agricultural Fund for Rural Development (EAFRD) and
European Fisheries Fund (EFF).
[33]             See
points 19 and 24 of the Interinstitutional Agreement.
[34]             As
regards traditional own resources (customs duties, sugar levies), the amounts
indicated must be net amounts, i.e. gross amounts after deduction of 25% for collection
costs.