CELEX: 62019CA0380
Language: en
Date: 2020-06-25 00:00:00
Title: Case C-380/19: Judgment of the Court (Sixth Chamber) of 25 June 2020 (request for a preliminary ruling from the Oberlandesgericht Düsseldorf — Germany) — Bundesverband der Verbraucherzentralen und Verbraucherverbände — Verbraucherzentrale Bundesverband eV v Deutsche Apotheker- und Ärztebank eG (Reference for a preliminary ruling — Consumer protection — Directive 2013/11/EU — Alternative dispute resolution — Article 13(1) and (2) — Mandatory information — Accessibility of information)

24.8.2020   
            
            
               EN
            
            
               Official Journal of the European Union
            
            
               C 279/12
            
         
      Judgment of the Court (Sixth Chamber) of 25 June 2020 (request for a preliminary ruling from the Oberlandesgericht Düsseldorf — Germany) — Bundesverband der Verbraucherzentralen und Verbraucherverbände — Verbraucherzentrale Bundesverband eV v Deutsche Apotheker- und Ärztebank eG
      (Case C-380/19) (1)
      
      (Reference for a preliminary ruling - Consumer protection - Directive 2013/11/EU - Alternative dispute resolution - Article 13(1) and (2) - Mandatory information - Accessibility of information)
      (2020/C 279/16)
      Language of the case: German
      
         Referring court
      
      Oberlandesgericht Düsseldorf
      
         Parties to the main proceedings
      
      
         Applicants: Bundesverband der Verbraucherzentralen und Verbraucherverbände — Verbraucherzentrale Bundesverband eV
      
         Defendant: Deutsche Apotheker- und Ärztebank eG
      
         Operative part of the judgment
      
      Article 13(1) and (2) of Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on consumer alternative dispute resolution and repealing Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on ADR) are to be interpreted as meaning that a trader who provides in an accessible manner on his website the general terms and conditions of sales or service contracts, but concludes no contracts with consumers via that website, must provide in his general terms and conditions information about the ADR entity or ADR entities by which that trader is covered, when that trader commits to or is obliged to use that entity or those entities to resolve disputes with consumers. It is not sufficient in that respect that the trader either provides that information in other documents accessible on his website, or under other tabs thereof, or provides that information to the consumer in a separate document from the general terms and conditions, upon conclusion of the contract subject to those general terms and conditions.
      
         (1)  OJ C 288, 26.8.2019.