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E81050 | asplands-medical-centre | https://www.nhs.uk/services/gp-surgery/asplands-medical-centre/E81050/ratings-and-reviews?currentpage=1 | What's changed? | 3 | Have been with this practice for a number of years and always found them excellent. However, since the pandemic something has dramatically changed. GPS are never available. Previously same or following day appointments were the normal. Not now. Have just called for an appointment to be told no GP is available for 2 weeks. Appointments seem to be palmed off onto 'nurse practitioners'. Where are the Doctors? This surgery seems to have gone from excellent to marginal, but why? Same Doctors, so what has happened? | August 2022 |
E81050 | asplands-medical-centre | https://www.nhs.uk/services/gp-surgery/asplands-medical-centre/E81050/ratings-and-reviews?currentpage=1 | Woburn surgery | 5 | I have been a patient at this practice for many years and have always found them all very helpful. On this occasion I saw doctor on time and he listened to problem and arranged for further investigation to be carried out at hospital. Thank you. | July 2022 |
E81050 | asplands-medical-centre | https://www.nhs.uk/services/gp-surgery/asplands-medical-centre/E81050/ratings-and-reviews?currentpage=1 | Don't waste your time GPs never available | 1 | Visited my gp, over resistant hypertension. Great appointment changed medication looked to review the situation in a month's time. Try to book a follow up appointment and nothing for two months. Might as well have gone and sat in a&e.
Everything that is wrong with the nhs gp service is evident in this practice. | June 2022 |
E81050 | asplands-medical-centre | https://www.nhs.uk/services/gp-surgery/asplands-medical-centre/E81050/ratings-and-reviews?currentpage=1 | Great practice | 5 | I contacted the surgery by telephone for a non urgent appointment. Reception were extremely helpful and after asking me for the reason for contacting the surgery an appointment was arranged for the following week, face to face which i was extremely surprised to be offerred in current covid climate. The GP was her usual brilliant self, addressing the reason for my visit and also offering a health check and sorting out my prescription. I could not fault the care I received from start to finish. Thank you | June 2022 |
K82064 | fishermead-medical-centre | https://www.nhs.uk/services/gp-surgery/fishermead-medical-centre/K82064/ratings-and-reviews?currentpage=1 | Welcoming and supportive | 5 | I have great respect for the staff at Fishermead Medical Centre. From the welcoming smiles and friendly manner of the receptionists to the encouraging and non judgemental manner of the nursing staff. The GP I normally see is very warm,empathetic and helpful. There is nothing too much trouble to arrange or to do minor procedures in surgery with the utmost care and concern.i find the appointment system fair, the prescription service efficient and the record keeping accurate. I have a good communication channel through the secretary to manage anything I need. | July 2023 |
K82064 | fishermead-medical-centre | https://www.nhs.uk/services/gp-surgery/fishermead-medical-centre/K82064/ratings-and-reviews?currentpage=1 | Selective service | 1 | when I tried to register to go on doctors list I was told I am not in the catchment area but on the NHS website it can be possible to be out of area despite I am only living 1 mile away. The area is convenient for me as I attend the dental services. Is this service selective and biased. | October 2022 |
K82615 | walnut-tree-health-centre | https://www.nhs.uk/services/gp-surgery/walnut-tree-health-centre/K82615/ratings-and-reviews?currentpage=1 | Rude staff and no GP appointments ever available | 1 | Staff are rude and talk over you. Cant get an appointment for love or money. One stern reply is to go to walk in centre. GP is either sick or on holidays. What is the point of this surgery if you cant get to even have a telephone call with the clinical staff?? | July 2023 |
K82615 | walnut-tree-health-centre | https://www.nhs.uk/services/gp-surgery/walnut-tree-health-centre/K82615/ratings-and-reviews?currentpage=1 | Thank you | 3 | I have been in contact with two members of staff from the practice this last week, one a health care assistant and another one that books appointments. The health care assistant is always lovely, approachable, caring and expert in her job. She always gives time needed and genuinely cares about her patients. The admin staff was able to make an appointment for me to see the GP which was convenient for me. She listened and was empathetic when I explained the reason for my appointment and that I am unable to use the new consult engage system as I am at work at that time . It is frustrating and causes anxiety trying to get an appointment that fits around work commitments. But thank you both for being caring and helpful. | July 2023 |
K82615 | walnut-tree-health-centre | https://www.nhs.uk/services/gp-surgery/walnut-tree-health-centre/K82615/ratings-and-reviews?currentpage=1 | unprofessional staff | 1 | I have been ringing for 2 days trying to sort out my medication which was due 2 days ago and is predated and one member of staff has been repeatedly rude to me Refusing to listen to me I am now without medication i really need. | June 2023 |
K82615 | walnut-tree-health-centre | https://www.nhs.uk/services/gp-surgery/walnut-tree-health-centre/K82615/ratings-and-reviews?currentpage=1 | This practice is failing | 1 | Queued outside practice from 7:30 to be told all appointments gone
When I asked what to do to get an appointment I was told I could queue up again tomorrow. | April 2023 |
K82615 | walnut-tree-health-centre | https://www.nhs.uk/services/gp-surgery/walnut-tree-health-centre/K82615/ratings-and-reviews?currentpage=1 | Never felt a thing! | 5 | I came in for a blood test and the nurse on duty was excellent - no 'sharp scratch' when inserting the needle - I never felt a thing. Couldn't have gone better! | March 2023 |
K82615 | walnut-tree-health-centre | https://www.nhs.uk/services/gp-surgery/walnut-tree-health-centre/K82615/ratings-and-reviews?currentpage=1 | Positive | 4 | A positive meeting with nurse - a pleasant lady who listens to your concerns and offers practical and helpful advise - Many thanks | February 2023 |
K82615 | walnut-tree-health-centre | https://www.nhs.uk/services/gp-surgery/walnut-tree-health-centre/K82615/ratings-and-reviews?currentpage=1 | Great team | 5 | I feel everyone is very friendly and caring. They are always polite and try to help. The doctors are knowledgeable and reception staff is very approachable. | February 2023 |
K82615 | walnut-tree-health-centre | https://www.nhs.uk/services/gp-surgery/walnut-tree-health-centre/K82615/ratings-and-reviews?currentpage=1 | Non existent GP | 1 | I have been trying to book an appointment since April for a follow up to my medicine treatment. Every time I call I get "no more appointment" and yes I often call exactly at 8am and there are 13 people in the queue. Once it just hung up on me. This really doesn't encourage people to go to the doctor and address issues. I understand this is busy times but other GPs are able to handle this by allowing online messaging or book routine appointments in the future | August 2022 |
K82615 | walnut-tree-health-centre | https://www.nhs.uk/services/gp-surgery/walnut-tree-health-centre/K82615/ratings-and-reviews?currentpage=1 | Nurse practitioner service | 5 | I had a very thorough phone appointment with the nurse practitioner. She asked lots of questions not only about my current state of health, but also about my general mental wellbeing as I have a stressful job. She explained the courses of treatment available and took time to identify the best treatment plan for me. A wonderful asset to this practice. | July 2022 |
K82615 | walnut-tree-health-centre | https://www.nhs.uk/services/gp-surgery/walnut-tree-health-centre/K82615/ratings-and-reviews?currentpage=1 | Great new Doctor - thank you! | 5 | I rang the surgery on Friday for a call with the doctor. I was told there weren’t any appointments and I was told to go A&E if I got worse. However, I explained my situation to the reception and asked to pass on my message to the duty doctor. Not expecting a call. To my surprise the duty doctor rang me. She appears to be a new partner in the practice. She listened and prescribed me all the meds I needed as a vulnerable patient. It prevented an unnecessary hospital admission. Thank you! | July 2022 |
E81615 | ashburnham-road-surgery | https://www.nhs.uk/services/gp-surgery/ashburnham-road-surgery/E81615/ratings-and-reviews?currentpage=1 | Rude reception staff, | 1 | They tell you call back at 8ap for emergency appointments, they don't have waiting system on phone calls, straight away show line is busy, I have called about over 79 time to get through by the time I have managed to talk they say yo need to keep try calling.
Rude lady was on phone not try understand me, I said I need to see the doctor I have tried to call from 8am but u were so busy, she was getting so rude, she was like u need try again tomorrow and there is no appointments until next 2 week | March 2023 |
E81038 | king-street-surgery | https://www.nhs.uk/services/gp-surgery/king-street-surgery/E81038/ratings-and-reviews?currentpage=1 | Terrible: almost impossible to book an appointment | 2 | Not enough staff to cover influx of patients. This is evident due to how long it can take to speak with a GP, I have tried for a week to get just a chance to speak to a receptionist let alone book an appointment, may consider changing practice. | December 2023 |
E81038 | king-street-surgery | https://www.nhs.uk/services/gp-surgery/king-street-surgery/E81038/ratings-and-reviews?currentpage=1 | Ignored for ages at reception | 2 | All I wanted to do was to leave a consent letter. I stood at reception for 5 minutes and was ignored by both reception staff. So I had to say excuse me, I asked what I had to do with the letter, she said just put it there without making eye contact. Really unfriendly service. | December 2023 |
E81038 | king-street-surgery | https://www.nhs.uk/services/gp-surgery/king-street-surgery/E81038/ratings-and-reviews?currentpage=1 | Why can appointments not be made on line? | 3 | Sometimes an appt is needed but not immediately. Why is there no facility to book a future appt on line. The NHS web site looks like it is set up to do this, but not here yet? | September 2023 |
E81038 | king-street-surgery | https://www.nhs.uk/services/gp-surgery/king-street-surgery/E81038/ratings-and-reviews?currentpage=1 | Appointments | 2 | It is very hard to get an appointment on the phone even if you call at 08:30.
I did this and was in a queue of in excess of 30 people.
When I got through they were very helpful and the treatment I received was good. | September 2023 |
E81038 | king-street-surgery | https://www.nhs.uk/services/gp-surgery/king-street-surgery/E81038/ratings-and-reviews?currentpage=1 | E-consultations | 4 | This is a highly effective and well structured process used by the surgery. It is an efficient use of everyone’s time - patients and professionals. I was very impressed by this system and the responsive and constructive response from the GP concerned. Please keep this system in place as an option for your patients. It reduces stress for everyone. | August 2023 |
E81038 | king-street-surgery | https://www.nhs.uk/services/gp-surgery/king-street-surgery/E81038/ratings-and-reviews?currentpage=1 | Great practice | 5 | I just been to see the nurse and she was very friendly and put me at ease straight away . She took time to answer my questions and any concerns I had . Thank you so much | July 2023 |
E81038 | king-street-surgery | https://www.nhs.uk/services/gp-surgery/king-street-surgery/E81038/ratings-and-reviews?currentpage=1 | Very good service | 5 | I attend the practice last Friday seeking to sort out my prescription, the receptionist was extremely helpful and kind the issue was completed to my absolute satisfaction, this was done in the am period,please thank the person concerned. | June 2023 |
E81038 | king-street-surgery | https://www.nhs.uk/services/gp-surgery/king-street-surgery/E81038/ratings-and-reviews?currentpage=1 | Very helpful receptionist | 5 | I attended the practice today seeking to amend my prescription, the person working behind the desk was extremely helpful in sorting out a complex issue, which was completed professionally
The person who attended to me, in the am period was wonderful, great service, thank you very much. | June 2023 |
E81038 | king-street-surgery | https://www.nhs.uk/services/gp-surgery/king-street-surgery/E81038/ratings-and-reviews?currentpage=1 | Very pleasant and helpful receptionist | 5 | I went to Cater Street this morning 20.06.2023 very helpful and friendly receptionist who listened and help me solve my problem, thank you very much, | June 2023 |
E81038 | king-street-surgery | https://www.nhs.uk/services/gp-surgery/king-street-surgery/E81038/ratings-and-reviews?currentpage=1 | Extremely poor attitude to the patient | 1 | GP makes myself and my friend anxious.
I have been there to translate to my friend as he does not speak English.
The whole appoitment time was 11minutes and 5 seconds. GP repeted several times that we can speak only about 2 health issues at the appoitment. We raised 2 health issues and disscuss about this. The last thing which we wanted to ask why the referal from GP to the hospital did not arrive? GP send a referral at the end of May but the Hospital did not receive it. GP was agruing that we alredy spoke about 2 issues and he did not want to help us to chase up referal even thought was not health issue.
Moreover, GP spends more than 1,5 minutes on his computer which was stucked. It is not patients issue .. this is computer issue which stolen the patient valuable time with GP.
Overall the quality, emphaty and professional of this GP is very poor.
I do not recommend King Street Surgery if you seroiusly careing about own health. | June 2023 |
E81021 | queens-park-health-centre | https://www.nhs.uk/services/gp-surgery/queens-park-health-centre/E81021/ratings-and-reviews?currentpage=1 | Very good | 4 | I've had 2 routine cervical screening appointments at Queens Park, with different nurses, and both have been the least painful, most straightforward smears in the 20+ years I have been having them. | July 2022 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=1 | good practise , but website not pleasing | 4 | I have found the practise very helpful but the website is a nightmare
e consult takes you to various medical problems to allow symptom match ..but my specific symptoms are not there ..it is very complicated to navigate ..even when asking how to make an appointment via the question box it does not specify how .click on make an appointment and zilch..very frustrating and I am fairly computer literate ..those of an older generation probably loose the will to live and give up...practise itself is good and waiting times are also but you cannot book an appointment in advance even if GP wishes to see you in following week ..! | December 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=1 | GP is wonderful. Making an appointment is problematic. | 4 | I cannot fault my specific GP at all, he is warm, friendly and understanding of my needs. Making an appointment through econsult can be a nightmare as some of the questions are not constructed to meet specific needs, queries or questions and, if it is to make an appointment there is no way to indicate which specific surgery you wish to go to, either Wootton or Shortstown. But responding to the email sent confirming the appointment is fruitless as they are "undelivered". This is extremely frustrating and not at all helpful to those with communication needs - not everyone can communicate via telephone. | October 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=1 | Excellent help for asthma attack | 4 | The nurses and GP responded very quickly when I came to the surgery with asthma difficulties. They treated me immediately until the ambulance arrived. They've also been caring and professional with my late husband throughout his life, living with multiple complex medical conditions. | August 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=1 | Beyond difficult to work out how to contact the practice | 2 | There are multiple apps, multiple ways they expect you to contact them. It is quite ridiculous. I am happy for contacting the surgery online, but it needs to be clear and on one system. There is the website, that is a bit of a joke really, the nhs App, Airmid uk SystmOnline. Really? And only some seem to talk to one another. make it simpler please. | July 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=1 | Great service | 5 | I contacted the surgery via the on line app in the morning, described symptoms, within a few hours received an email link to where I could book a face to face appointment the next morning, attended the appointment, got a prescription and obtained medicine from the pharmacy that morning, all done in 24 hours,
Receptionist and doctor very friendly and helpful, 10 out of 10 , very happy with the service I reviewed. | June 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=1 | Good service | 5 | I like the new booking service, went on line and got a text back with an appointment the next day. Helpful receptionist and good doctors. | May 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=1 | Caring and professional | 5 | I find the staff helpful and kind. They do their best to facilitate an appointment when needed. The medical team take time to care for me and explain how to to best treat my health conditions. | May 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=1 | Need training | 1 | I visit to Surgery and was told I needed a scan was told to go to the hospital as it was urgent on Saturday morning with told I had to phone up and it was on a look at the Form basis and then I would get an appointment in the post had to pay for parking at the hospital And a half a day wasted Staff need to know about the system if you’re referring | March 2023 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=1 | very happy with the new appointment booking system | 5 | Following a recurrence of an ongoing medical condition I felt I needed a non urgent face to face appointment with a GP. I messaged the surgery with details of my condition and requested an appointment. I received a reply and a text link within a few days and on using the link I was able to choose from a good selection of appointments and doctors within a week or so. I saw a lovely doctor today who was very thorough, caring and helpful and who is arranging an appointment to see him again in a week. I will receive a text with the time. Thank you all, | December 2022 |
Y00560 | wootton-vale-healthy-living-centre | https://www.nhs.uk/services/gp-surgery/wootton-vale-healthy-living-centre/Y00560/ratings-and-reviews?currentpage=1 | Very helpful receptionist | 5 | Would like to say a really big thank you to the receptionist who was so helpful in obtaining a prescription for my son. thank you | December 2022 |
E81069 | caddington-surgery | https://www.nhs.uk/services/gp-surgery/caddington-surgery/E81069/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I have been suffering with long Covid . Called up to speak to Gp. Receptionist called me back to say GP would prefer to see me face2face. Appointment given for later that day, good job the GP wanted to see me.Treatment was needed straight away .
All staff very friendly . Gp,s have time to sit and listen to you. Surgery is very accomadating, best surgery I’ve ever been to , well done and thank you. | April 2023 |
E81069 | caddington-surgery | https://www.nhs.uk/services/gp-surgery/caddington-surgery/E81069/ratings-and-reviews?currentpage=1 | Good practice and got an apt straight away | 5 | Called up at 8:30am and got an appointment the same day. Spoke to a lovely doctor and got everything sorted! Thank you for great service. | March 2023 |
E81069 | caddington-surgery | https://www.nhs.uk/services/gp-surgery/caddington-surgery/E81069/ratings-and-reviews?currentpage=1 | Very Poor Service From A Receptionist | 1 | Having been quite unwell over the last 24/48 hours, and as my symptoms didn’t appear to be improving I resorted to calling my surgery this morning to try and speak to a doctor/clinician. I looked at the practice website beforehand so I knew exactly what the process was in regard to making an on the day (urgent) appointment and so called at 0800hrs (as per the information displayed on the website). On answering the call the receptionist immediately told me that the practice wasn’t open until 0830hrs and said that this was an emergency line, I clarified whether this line was for urgent/duty calls for on the day appointments - she said yes, to which I replied that my call was urgent as I was unwell and that I would like to speak to somebody today. The receptionist simply repeated that this was an emergency line (which doesn’t in itself actually make sense in core hours - if it was an emergency then I would be dialing 999, not calling my GP Surgery!) and that they open at 0830hrs. Then, as I was in the middle of speaking to the receptionist she simply put the phone down on me!! Which, given her role and obligation as a front line member of the practice team to deliver (what I would expect to be) a good and professional level of service to patients, I found to be shocking and extremely rude, which was made even worse by the fact that I am unwell! | March 2023 |
E81069 | caddington-surgery | https://www.nhs.uk/services/gp-surgery/caddington-surgery/E81069/ratings-and-reviews?currentpage=1 | great surgery | 5 | good, quick service and had a very productive appointment. I was booked in promptly the doctor I saw was extremely helpful. | February 2023 |
E81069 | caddington-surgery | https://www.nhs.uk/services/gp-surgery/caddington-surgery/E81069/ratings-and-reviews?currentpage=1 | Good practice | 4 | I have always found the receptionist helpful, my experience of the doctors I have seen have been caring ,understanding & professional . | September 2022 |
E81069 | caddington-surgery | https://www.nhs.uk/services/gp-surgery/caddington-surgery/E81069/ratings-and-reviews?currentpage=1 | Speedy Results!!! | 4 | I am a live-in carer and noticed some red patches on my client's body over the weekend. My client has limited mobility. So, with my client's consent, I took some pictures and sent them to the GP surgery around noon time. Within 2-3 hours, I was informed my client had the 'classic' symptoms of shingles. I would like to say thank you to the surgery and Dr for their speedy response. I was able to collect her medication (on the same) from the pharmacy and administer their first dose without actually taking my client to the Doctor. It is not always easy to get an immediate appointment with GPs and it can be challenging with senior citizens with limited mobility. Keep up the good work. And Big Big Thank You!!! | August 2022 |
E81069 | caddington-surgery | https://www.nhs.uk/services/gp-surgery/caddington-surgery/E81069/ratings-and-reviews?currentpage=1 | Go elsewhere | 1 | I’m horrified that this practice is still “open”. By open I mean the lights are on- but I can assure you GP’s aren’t working. Given the impending energy crisis, it’s probably just best to turn the lights off and end the charade.
The receptionists do their best most of the time- If you can get through on the phone. But finding a GP who will meet you face to face or phone you about anything urgent or otherwise- good luck. Getting them to actually do the prescriptions they offer, good luck. Getting them to treat you seriously instead of dismissing your concerns and health as overthinking- only to later find your condition was extremely serious and you needed urgent care- good luck. They can provide comedy at times; such as when you complain about getting an appt and they advise you to use engage consult online (which is only open when they are) and there are no appointments available whatsoever and in the three years of trying to book one online I have never found an appointment available.
Strained NHS and all the rest, I can be sympathetic- but this place is jokes. Non stop jokes….
Go to another local surgery- or if you can afford it, go private. Your life and health matter too much. | August 2022 |
E81069 | caddington-surgery | https://www.nhs.uk/services/gp-surgery/caddington-surgery/E81069/ratings-and-reviews?currentpage=1 | Amazed by lack of care | 1 | My mother received a terminal diagnosis I then called twice to try to speak with her GP, advised receptionist both times of awful situation we were in asking for help & guidance. Have never received a call back or any contact from the surgery. Appalled at lack of interest or care. | July 2022 |
E81069 | caddington-surgery | https://www.nhs.uk/services/gp-surgery/caddington-surgery/E81069/ratings-and-reviews?currentpage=1 | Never had a problem | 4 | I've been using this surgery for the past four years and found they have always done their best
I've generally had the phone answered - managed to get an appointment and had my problem resolved
They are just the same as any other surgery battling against difficult odds at times
Give them a break | May 2022 |
E81069 | caddington-surgery | https://www.nhs.uk/services/gp-surgery/caddington-surgery/E81069/ratings-and-reviews?currentpage=1 | Unacceptable level of service. | 1 | This is practise is putting lives at risk by making it so difficult to actually make an appointment, the phones are constantly engaged however the waiting area is empty of people! GP did not send two prescriptions electronically to the local pharmacy over a period of 3 days however at the time stating they would be there waiting for me. I am at present waiting for yet another call back which I requested online even though I was told to return to the GP if my antibiotics did not work, well they haven't worked but can't get hold of the GP to get further urgent treatment. | February 2022 |
E81045 | kingsbury-court-surgery | https://www.nhs.uk/services/gp-surgery/kingsbury-court-surgery/E81045/ratings-and-reviews?currentpage=1 | Bad practice | 1 | How on earth can receptionist decide who can see a doctor, how ridiculous, not are not trained in health. No wonder the A & E are so very busy. I was advised if my chest infection did not feel better after antibiotics to see my gp...but the receptionist will not allow it | December 2023 |
E81045 | kingsbury-court-surgery | https://www.nhs.uk/services/gp-surgery/kingsbury-court-surgery/E81045/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I never had a problem with this surgery, yes when you ring at 8am you are in a queue but 90% of the time you get either a telephone appointment or a face to face one. they are very good at giving you results of any test, my twice now I've had swabs done on a wound the first time I got a telephone call, the second time a text message both telling my to go and pick up a prescription, swab done on Friday text message on the following Tuesday. Well done Kingsbury Court | October 2023 |
E81045 | kingsbury-court-surgery | https://www.nhs.uk/services/gp-surgery/kingsbury-court-surgery/E81045/ratings-and-reviews?currentpage=1 | Rude receptionist | 1 | Have been with them since 2016:some doctors /nurses are very professional and compassionate (especially nurses that perform annual cervical screening tests), I also had some GPs that were absolutely incompetent and unjustifiably arrogant. Nowadays, since the NHS is so broken I don't see the point going somewhere else as most likely everywhere is the same situation with appointments and availability, however I must agree with all other reviews regarding the receptionist or receptionists that work at Kingsbury. Today I received my blood tests back that had a few abnormalities (you can see it on the Airmid app). My health concerns are of a very sensitive subject so it was very thrilling for me to talk to GP regarding those results. When called for an appointment had a receptionist who told me that " unfortunately there're is no appointment available for you today as its nothing serious anyway, just keep calling next week"... I could understand that there is no appointments today however how dare someone who doesn't know anything about me, my health and medicine whatsoever say something like that. You just cant do that. This practice really need to review their receptionists' behaviour and hire someone who is more resilient and customer focused. Chatbots have more personality than some of the surgery staff. | March 2023 |
E81045 | kingsbury-court-surgery | https://www.nhs.uk/services/gp-surgery/kingsbury-court-surgery/E81045/ratings-and-reviews?currentpage=1 | One of the worst surgeries I have ever been to | 1 | Been with the for over 5 years and I don't why I am still with them. Probably I can't be bothered to change.
You can never reach them for an appointment There is an option to call and book if availble appointments on the same day by calling at 8am and 1pm.
Minimum wait on the phone 30-40 minutes. When join the queue over the phone you are on 10 - 12 position.but by the time they answer the call either 8.30 or 1.30 or later than that. 10 or more calls to answer and book immediate appointments.
Once answered says no appointments available.
Google has over 50 reviews and average 2 star or below.
Once went for an appointment and I was 2 minutes late. Anyway Once checked at the reception waiting for another 15 or minutes and I don't hear they calling my name. So popped into reception to ask what's happening. Nurse said give few mire minutes and later she comes and telling me , the Doctor is not in his consultation room. And no body knows where the doctor is.. then had to see a nurse after.
It is funny no one knows what's happening in that place.
They should close that surgery where we would be kicked out I think.
What a shame | January 2023 |
E81045 | kingsbury-court-surgery | https://www.nhs.uk/services/gp-surgery/kingsbury-court-surgery/E81045/ratings-and-reviews?currentpage=1 | What a poor practice | 1 | You spend up to 2 hours getting through 35 minutes getting in to the que then up to an hour and 15 minutes to get through to recpetionists.
You cant get a face to face appointment unless the doctor brings you in after a phone appointment if you have no phone your out of luck here
When doctors forget to call ypu back or you have a complaint the fob you off to email them.
No practice manager onsite and they wont even cal them so you can talk to them. very unprofessional so dont hold hopes on complaint
Besides the actual doctors and nurses who are polite and professional.
the receptionists ask us to treat them with respect but treat you like dirt and when your not happy say calm down dont have a go or you wil not be served. Treat patients better and we will respect you.
This surgery needs to offer the choice when you ring and wait to get through from up to 2 hours wait
Allow people to walk in to see if theres a doctor they can see
Let us choose to either have a phone call or actually see a gp face to face again.
Also sort out your extremley attroucious phones instead of telling every one to ring at the same times at either 8am or 1pm so people arent spending £10 to 15 amonth just contacting your gp
Kingsbury court yes its a court alright the reception booth is run buy jesters. | April 2022 |
E81045 | kingsbury-court-surgery | https://www.nhs.uk/services/gp-surgery/kingsbury-court-surgery/E81045/ratings-and-reviews?currentpage=1 | Disorganised and Not at all Customer Focused | 1 | Trying to book an appointment the Doctor requested. You wait on the phone for 30 minutes before someone disinterested tells you all appointmets are gone for the day and you need to phone back tomorrow. It's okay o waste peoples time and money as long as it does not inconvenience them. I used to really rate this surgery but they stopped caring during Covid. | March 2022 |
E81045 | kingsbury-court-surgery | https://www.nhs.uk/services/gp-surgery/kingsbury-court-surgery/E81045/ratings-and-reviews?currentpage=1 | Great Experience | 5 | Called the GP was through to a receptionist in under 5 mins.
Was able to book an appointment for the same morning.
GP called me in under and hour and tests booked the following morning | January 2022 |
E81052 | kirby-road-surgery | https://www.nhs.uk/services/gp-surgery/kirby-road-surgery/E81052/ratings-and-reviews?currentpage=1 | Disgraceful | 1 | It is virtually impossible to get an appointment , after waiting an hour on hold I got through to the practise and told them a very concerning discovery about my health to be told that they are fully booked and would have to try again the following week , it’s genuinely like they don’t care | April 2023 |
E81052 | kirby-road-surgery | https://www.nhs.uk/services/gp-surgery/kirby-road-surgery/E81052/ratings-and-reviews?currentpage=1 | Disorganised | 2 | After never being able to get an appointment on the day, I managed to pre book an appointment on the 24th February for the 29th March. On arrival along with two other ladies that had managed to book in advance, we were told that their was a technical issue and the Doctor we had booked was not in that day! Looks like his day off and been changed without anyone being notified. There is no consideration that people change and re arrange their plans. It would make the practice and the patients life a lot easier if pre booked appointments, came back and left on the day to emergencies only. The current set up does not help the staff or the patience. I have been a patient for over 30 years and prior to covid and the changes it would always be a surgery I could recommend for efficiency, communication and helpfulness. | March 2023 |
E81052 | kirby-road-surgery | https://www.nhs.uk/services/gp-surgery/kirby-road-surgery/E81052/ratings-and-reviews?currentpage=1 | Kirby Road Surgery Dunstable Beds | 0 | Kirby Road Surgery, Dunstable, Beds is awful, theres a constant change of staff, mainly doctors, you have to ring on the day for an appointment at 8am and when you do you're immediately in a queue of 10 people or more, you're kept on hold whilst the queue goes down and by the time you get through all appointments have gone! They tell you to ring back at 1pm - where exactly the same thing happens! This us every single day. Its near impossible to get an appointment. | January 2023 |
E81052 | kirby-road-surgery | https://www.nhs.uk/services/gp-surgery/kirby-road-surgery/E81052/ratings-and-reviews?currentpage=1 | Very bad practice | 1 | Unfortunately this practice never has appointment! Always ask to call same day for appointment and thought been on time to call never received the appointment. This is frustrating and disappointing. Although I have lots of health issue but fed up to call them. The staff specifically nurses and receptionist are so rude! They don’t support or help and just ignore | January 2023 |
E81052 | kirby-road-surgery | https://www.nhs.uk/services/gp-surgery/kirby-road-surgery/E81052/ratings-and-reviews?currentpage=1 | Awful practice | 1 | I have been with this practice for many many years. This surgery does not warrant a 1 star, never ever able to get an appointment, except for a couple of helpful receptionists & nurses, really badly managed. I have now changed to a surgery where they actually see patients, luckily no more remote doctors. | December 2022 |
E81052 | kirby-road-surgery | https://www.nhs.uk/services/gp-surgery/kirby-road-surgery/E81052/ratings-and-reviews?currentpage=1 | Terrible appointments system | 1 | I have been a patient of this practice for many years and have always found the staff to be professional, polite and caring. Things have changed in the last couple of years. I appreciate, of course, that they are under pressure and the covid pandemic made changes to the way patients are seen, however, they are still running things as if it were April 2020!
It is totally impossible to book an appointment in advance for a routine matter. The only way is to call at 8am or 1pm for an on the day phone appointment. This could be for the least urgent issue but then you are taking an appointment from someone who does have an urgent issue. So many times I have phoned day after day at 8 and 1, to find you are number 30 in the queue and when you reach the receptionist, all the appointments have gone. It’s a crazy system.
The receptionists are under enormous strain and it shows, they are abrupt at best, rude and aggressive at worst, interrupting you and talking over you on the phone and asking for detailed information about your reason for calling. This really should be only discussed with a dr. There are also times when it might might be useful for a dr to actually see their patients, a phone call does not always suffice.
During a rare face to face appointment, one of the practice nurses rolled their eyes and sighed when I asked if I could ask a question, I then said it didn’t matter as I could tell they weren’t interested. I was ushered out with a slammed door behind me.
Literally the only saving grace is that if you can ever get to see one, the doctors are professional and invested in helping you. But it is impossible to overstate how difficult it is to get to speak with a dr let alone actually see one! | October 2022 |
E81052 | kirby-road-surgery | https://www.nhs.uk/services/gp-surgery/kirby-road-surgery/E81052/ratings-and-reviews?currentpage=1 | Try getting an appointment! Their system is shocking. | 2 | This surgery has a very bad appointment system. To see a doctor, you can only phone 8 o’clock in the morning for a morning appointment or at 1 pm for an afternoon appointment on that day. If you’re off work that’s fine and don’t mind being on hold for ages, but if you are not so ill that you can go to work but still need to see a doctor for something that is not urgent, you cannot make an appointment for any time in advance. If you work in a school, for example, you can phone in the morning, be one of the very very lucky ones to actually get an appointment after having been on hold for about 20 minutes plus, but then it is not possible to just tell work you won’t be in later as classes have to be covered etc. It must be the same for any other workers that cannot just drop everything to go to the doctors for a short while - for example driving examiners, firemen etc. There are no opportunities to make doctor appointments in advance - you can to see a nurse though. When you’re there, the surgery is fine but it’s almost impossible to get there in the first place. Something needs to change. It took me five attempts to get an appointment… I don’t work on Tuesdays so am only able to try and get an appointment on that day. Therefore, it took me well over a fortnight to get to see a doctor.
This system is crazy… it is no wonder that the hospitals A & E depts are so busy - people are unable to get an appointment at their GP so they go to A & E. | September 2022 |
E81052 | kirby-road-surgery | https://www.nhs.uk/services/gp-surgery/kirby-road-surgery/E81052/ratings-and-reviews?currentpage=1 | Difficult to see a doctor but excellent doctors | 3 | Yes its very hard to get an appointment but once I spoke to a doctor I was super impressed with the empathy and clinical expertise. I was not rushed through the appointment.
I think they are doing a great job under incredible pressure. | August 2022 |
E81052 | kirby-road-surgery | https://www.nhs.uk/services/gp-surgery/kirby-road-surgery/E81052/ratings-and-reviews?currentpage=1 | Unable to make appointments, awful service | 1 | Having been with the practice for over 40years, the service now is disgusting. You can never get an appointment, you cannot book appointments for the next week unless it is a blood test. When a telephone call is booked for the GP, sometimes they don't ring and other times they ring back, give you 4 rings and then hangup. Who can answer a mobile in 4rings!!! Even when a nurse practionier rang my husband regarding an issue from November last year, she had not read his notes to see the problem has been resolved. You can no longer make appointments on line, very helpful when you are working. You go to the surgery to complain that you have been trying to get an appt to be told you cannot make an appt in person, you need to phone in. How can you phone in when you need to hold on the line for well over half an hour to be told, all the appts have been gone. Have we got that many sick people in Dunstable!! I could not tell you who the doctors are any more as I never to go up to the surgery, I don't even know who I have got now as my GP as my original doctor retired a few years ago and then I have been moved around the surgery each time one retires. This appointment system needs to be reviewed and addressed. I feel I should not have to go to the "GP surgery" at the hospital when my own in the town but it looks like this is the only option left. Fingers crossed when the new hub opens in the town, we see a big improvement in the system.
I would love to move surgery but unfortunately I am unable to so I will have put up with this appalling service. Finally, fortunately my husband and myself are well people so we only need the service infrequently however when we do, it would be good to get an appointment when we need to. Kirby Road please look at your systems and try to improve them. | June 2022 |
E81052 | kirby-road-surgery | https://www.nhs.uk/services/gp-surgery/kirby-road-surgery/E81052/ratings-and-reviews?currentpage=1 | Cant get seen! | 1 | practically impossible to get through let alone seen. you have to call on the day at 8.30am (and be in a queue for 40-60 minutes, to then be told everything has gone). The 2nd batch of appointments are released at 1/1.30pm that day so the cycle starts again of trying to get through. You cannot book an appointment for a couple of days or weeks time, everything has to be 'on the day' if you are working - in a school for example you cannot sit on your phone at these times of day to get an appointment. It's an unrealistic system and is letting people down. We end up at the GP centre at the hospital just to see someone which is appalling. | March 2022 |
E81014 | priory-gardens-surgery | https://www.nhs.uk/services/gp-surgery/priory-gardens-surgery/E81014/ratings-and-reviews?currentpage=1 | Appalling | 1 | Had chest pains on the Tuesday called the surgery only to be told I could talk to a pharmacist on the Thursday ended up having to call 111 and was admitted to hospital immediately.this practice is a complete disaster area .will be looking to move to a more caring practice | December 2023 |
E81014 | priory-gardens-surgery | https://www.nhs.uk/services/gp-surgery/priory-gardens-surgery/E81014/ratings-and-reviews?currentpage=1 | A waste of time, energy on the back of family's health | 1 | As a parent of two, it happens that kids get a cold from time to time. In the past year, they were never available to see the kids, and only solution given was to call 111. Every single time.
What really got us very disappointed, in December, the kids developed some skin rash. offcourse they couldn't see them, but was offered a telephone appointment. Unfortunately the medication prescribed only made it worst, so we called back explaining the situation. We've been told we have a face to face appointment with a Nurse / Doctor and we should get a message. No message received and the morning we had the appointment we called to confirm. Surprise, we were told we have no appointment and we should call back later that day as they had no other morning availability. We had a call back saying that actually we did have an appointment, but the person was new and didn't know where to look in the system. Only option given was a next day appointment with no possibility for my kids to be seen the same day. Useless to say it meant treatment for our kids is being delayed, had to make new office arrangements for me not being able to get the kids to GP myself the next day and so one.
Just stop what you are doing, this is a ridiculous service you are providing, putting in danger people's health, wasting our time and your time- your efficiency must by under the sea level | December 2023 |
E81014 | priory-gardens-surgery | https://www.nhs.uk/services/gp-surgery/priory-gardens-surgery/E81014/ratings-and-reviews?currentpage=1 | Not a very good practice | 2 | Been trying to get threw for a doctor phone appointment due to having chest infection and have COPD and asthma so need antibiotics but cannot get through after waiting over an hour each time I've called the surgery and still no luck.. | November 2023 |
E81014 | priory-gardens-surgery | https://www.nhs.uk/services/gp-surgery/priory-gardens-surgery/E81014/ratings-and-reviews?currentpage=1 | It is great st times but impossible to get through | 3 | Phoned at 1.00 p.m.and was caller no. 31. Hung on for 30 mins and obviously all appointments gone. As I am 74 too old for the sit and wait clinic. Feel very let down and forgotten for being old x | November 2023 |
E81014 | priory-gardens-surgery | https://www.nhs.uk/services/gp-surgery/priory-gardens-surgery/E81014/ratings-and-reviews?currentpage=1 | They can't give me an appointment | 1 | I have a knee problem, last week I couldn't walk, I tried to get an appointment over the phone, the only answer was" we can't give you an appointment", I'm very disappointed, I started looking for another GP | November 2023 |
E81014 | priory-gardens-surgery | https://www.nhs.uk/services/gp-surgery/priory-gardens-surgery/E81014/ratings-and-reviews?currentpage=1 | Very poor | 1 | 3 days of calling for an appointment for my daughter, who has a clear infection, no bookable appointments for 2 weeks, told to ring again in the morning or call 111! I was 26 in line today and my husband 38, only to be told no appointments when eventually got through! Took my daughter to the pharmacy, their response, she needs antibiotics, contact your GP!!! Total joke | November 2023 |
E81014 | priory-gardens-surgery | https://www.nhs.uk/services/gp-surgery/priory-gardens-surgery/E81014/ratings-and-reviews?currentpage=1 | Appointment nightmare | 2 | This surgery really needs to review its appointments system/ policy, I put in a repeat prescription for the contraceptive pill, and received a text to call and book an appointment with the nurse for a review, tried to call on Monday after I finished work, I spent 45 mins on hold whilst there were over 20 calls in front of me, decided to call the following morning at 8am, 47 in the queue, absolutely ridiculous !! I do not have the time to spend all day on the phone only to be told to call back tomorrow, when again I will have to queue for hours, it is really not good enough, god knows what would happen in the cases of genuine emergency. | October 2023 |
E81014 | priory-gardens-surgery | https://www.nhs.uk/services/gp-surgery/priory-gardens-surgery/E81014/ratings-and-reviews?currentpage=1 | Seating problems | 3 | I have mobility issues and found that only 1 chair in zone C waiting room had arms to aid a person sitting or rising from the seat. The seat was occupied I went to another waiting room and there were no seats at all with arms. I had to ask the person in the chair with arms if they would mind that if I sat next to them that I could use the arm of the their seat to get up, luckily they agreed. Please look into the seating situation. Thank you. | September 2023 |
E81014 | priory-gardens-surgery | https://www.nhs.uk/services/gp-surgery/priory-gardens-surgery/E81014/ratings-and-reviews?currentpage=1 | Bad experience | 2 | I called the clinic in the morning for some kidney-related symptoms. The gentleman who answered gave me no option. He started saying no to everything I asked him. He has no idea why he's there or what he's supposed to do. It is not possible to call and be told that there are no appointments and to call 111. I would have wanted an appointment at least for next week, but of course his answer was again no appointments. What should I do now? | September 2023 |
E81014 | priory-gardens-surgery | https://www.nhs.uk/services/gp-surgery/priory-gardens-surgery/E81014/ratings-and-reviews?currentpage=1 | Lack of communication | 2 | I never miss an appointment, they are too precious! I was sent a text message with a telephone appointment with a Diabetic nurse for the 30 th Septembers Saturday. I was on holiday but not a problem as it was a telephone call. I got a miss call a couple of days before the 30th, so I rang to see what it was about. The receptionist said it was the diabetic nurse and she would ring back. The next day I had another miss call. I waited all day on the Saturday for my appointment call. No call. I looked on my record on line and the nurse said she had called multiple times! What on earth is going on there? What is the point in having an appointment if you change it without informing the patient? I am very annoyed that it looks like I have missed my appointment by what is written there. I have never missed an appointment! There are some excellent Doctors and nurses at this practice but actually getting to see one is getting more and more difficult. My husband was recently Ill With an ear infection and could hardly stand up. ( which is why I didn’t hear the call from the nurse. I was busy trying to get an appointment for him, I was very worried. ) I rang for a telephone appointment at 8, I finally got through at 8.30 no appointment and was told to ring back at 1pm. I rang back, no appointments and was advised to ring 111. We ended up getting a private Bupa gp. Are things likely to improve there? This is not good practice. | September 2023 |
E81009 | west-street-surgery | https://www.nhs.uk/services/gp-surgery/west-street-surgery/E81009/ratings-and-reviews?currentpage=1 | great practice | 5 | have always found reception staff helpful and friendly. Aways have been able to see a doctor or nurse and prompt telephone calls back when needed. nothing to complain about - given how stretched practices are | May 2023 |
E81009 | west-street-surgery | https://www.nhs.uk/services/gp-surgery/west-street-surgery/E81009/ratings-and-reviews?currentpage=1 | Great service | 5 | We have had over 6 weeks of our three children being poorly with general childhood illness’. Each time we’ve asked to see a dr the receptionists have been helpful and accommodating and the Drs and Nurses we have seen have been thorough and reassuring. We really appreciate the service from your whole team. Thank you | April 2023 |
E81009 | west-street-surgery | https://www.nhs.uk/services/gp-surgery/west-street-surgery/E81009/ratings-and-reviews?currentpage=1 | Unprofessional reception staff | 1 | My family and I have been at this practice for many years. Overall, the doctors and nurses are generally ok. However, the reception staff are almost always rude and have no patience. I have no idea why, but reception staff speak down to patients, they are often condescending and show no empathy. Reading some of the comments, it seems that this is a common recurrence and patients at this practice would be tremendously grateful if reception staff could be nicer, more courteous and treat patients with dignity. We know the NHS is under awful pressures but showing kindness does not take much more time. Please could further training be provided to ensure professionalism is retained with reception staff? | December 2022 |
E81009 | west-street-surgery | https://www.nhs.uk/services/gp-surgery/west-street-surgery/E81009/ratings-and-reviews?currentpage=1 | Efficient Service | 5 | Arrived for my flu jab. Warm welcome, happy service throughout the visit. There was no waiting and the team were throughly efficient and warm during the visit. | October 2022 |
E81009 | west-street-surgery | https://www.nhs.uk/services/gp-surgery/west-street-surgery/E81009/ratings-and-reviews?currentpage=1 | Frustrating | 2 | October 2021, I have spoken to a GP about my concern regarding the possibility of having obstructive sleep apnoea due to enlarged tonsils. I was told that a referral will be made to ENT and sleep clinic. I have been very patient in waiting because I am aware of the back logs that covid caused. February 2022, I phoned to follow up the referrals since I haven’t heard from either GP or hospital. To my disappointment, I was told that there was no referral made and that I need to book another GP appointment again. I booked another appointment and every time, I was given an appointment but on the day of my phone appointment, I have always received a text message saying that GP has been trying to contact me but no one was answering. There were no call logs on my phone which clearly mean that no one tried to phone me. Whenever I call reception, I am always given an appointment and the same thing happens again. They do have my correct mobile number but for some reason the GP always fail to reach me because there was “no answer”. | April 2022 |
E81009 | west-street-surgery | https://www.nhs.uk/services/gp-surgery/west-street-surgery/E81009/ratings-and-reviews?currentpage=1 | Awful administration | 1 | Yet again I sat on a bench outside Waitrose chasing up a repeat prescription which I had submitted online. The receptionist rapidly reordered the relevant items but as this happens far too often I submitted a complaint. Response 1 was you need to write, I exploded and the receptionist agreed to send a message to the practice manager. It was Friday afternoon and apparently no one with any authority was prepared to speak to me or in fact at work.
I try not to get angry but I always feel that this practice does not care for its patients. Is it really too much trouble to have someone who can deal with problems available during normal working hours? | March 2022 |
E81009 | west-street-surgery | https://www.nhs.uk/services/gp-surgery/west-street-surgery/E81009/ratings-and-reviews?currentpage=1 | Receptionist thinks she is a doctor | 2 | Couple of days ago my daughter rang to the surgery trying to arrange an appointment with a doctor because she had an allergic reaction after taking medication. Her eyes had been red and swollen. She heard from the receptionist that there is nothing to worry about and that could be just coincidence so she should take another tablet to see if she will have the same reaction. How irresponsible is that?! How is someone with no medical qualifications and without knowing my daughters medical records giving advice? What if another allergic reaction was to be much stronger and something happened to her? Receptionists - please stop pretending you are doctors! | March 2022 |
K82057 | cobbs-garden-surgery | https://www.nhs.uk/services/gp-surgery/cobbs-garden-surgery/K82057/ratings-and-reviews?currentpage=1 | Very long telephone wait times | 1 | Virtually impossible to get an appointment on Mondays. On the while their telephone appointment service is poor. | May 2023 |
K82057 | cobbs-garden-surgery | https://www.nhs.uk/services/gp-surgery/cobbs-garden-surgery/K82057/ratings-and-reviews?currentpage=1 | Lack of patient focus and medical needs. | 1 | I am waiting for urgent eye surgery and require blood tests in order to proceed. Upon trying to arrange an urgent blood test the surgery has decided that their requirements are more important than my need for urgent surgery and have told me i have to wait for three months before they will arrange the test. This is very unhelpful and only decreases further my quality of life.
Not at all what is expected of the NHS | April 2023 |
K82057 | cobbs-garden-surgery | https://www.nhs.uk/services/gp-surgery/cobbs-garden-surgery/K82057/ratings-and-reviews?currentpage=1 | Disappointed | 1 | This used to be such a good GP practice but it has sadly gone downhill. I understand that the population of Olney has grown but to call up and ask for an appointment and told to wait 2 months is totally unacceptable. Apparently it's possible to call on the day and if the receptionists deems your need is urgent then you may get an appointment. When did receptionists become skilled in deciding how urgent your medical problems are? Really disappointed! | March 2023 |
K82057 | cobbs-garden-surgery | https://www.nhs.uk/services/gp-surgery/cobbs-garden-surgery/K82057/ratings-and-reviews?currentpage=1 | Used to be a 10 out of 10 practice. | 2 | The practice has gone massively down hill. It's not unusual to now hold on the phone for an hour. The staff on reception are not the friendly souls they used to be. There are no walk in appointments and if you just turn up they make you go home and wait for a phone call triage. Overall the practice has gone form a 10/10 to barely deserving a 3/10. | May 2022 |
K82013 | the-red-house-surgery | https://www.nhs.uk/services/gp-surgery/the-red-house-surgery/K82013/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | Whenever I hear people complaining about their GP surgery, I count my blessings. I have been with the Red House practice for almost 50 years and cannot praise them highly enough.
The doctors are amazing and very reassuring always dealing with any situation with the attitude that you as a patient do matter. The nurses also, I have always found them to be helpful, friendly and take good care of you.
The receptionists are always available to help with whatever the situation. I just explain to them and they are always efficient in getting me the help and appointment if needed. If they cant help at the time they will always call back with the answer. It is not every time I am ill that I need to see a doctor sometimes just reassuring advice but whichever I always get the help I need.
So a massive thank you to all at The Red House Surgery in Queensway Bletchley, I don't know what I would do without you. | August 2023 |
K82026 | whaddon-healthcare | https://www.nhs.uk/services/gp-surgery/whaddon-healthcare/K82026/ratings-and-reviews?currentpage=1 | Great practice | 5 | Excellent staff especially front of house staff.The usual receiptionist goes over and above to help and their team leader has the same qualities.Would have to go a long way to bet this practice having been with them 55years. | November 2023 |
K82026 | whaddon-healthcare | https://www.nhs.uk/services/gp-surgery/whaddon-healthcare/K82026/ratings-and-reviews?currentpage=1 | Excellent receptionist | 4 | Your regular receptionist (on the front desk most days) is brilliant. She is cheerful, competent and efficient and always goes the extra mile if she possibly can. She is even learning some sign language to better communicate with people with a hearing impairment including my deaf son. Thank you and well done! | November 2023 |
K82026 | whaddon-healthcare | https://www.nhs.uk/services/gp-surgery/whaddon-healthcare/K82026/ratings-and-reviews?currentpage=1 | Brilliant practice | 5 | I have numerous conditions which have resulted in first class treatment by kind caring staff.
Everyone has gone the extra mile in supporting me. | November 2023 |
K82026 | whaddon-healthcare | https://www.nhs.uk/services/gp-surgery/whaddon-healthcare/K82026/ratings-and-reviews?currentpage=1 | Community Specialist Heart Failure Nurse | 5 | Hello, I just wanted to drop a line to say what wonderful care I’ve received from the Community Heart Failure Specialist Nurse. I’ve a complex heart condition, and I’ve had first class care from the Community Heart Failure Specialist Nurse. They’ve contributed to getting me on the most appropriate medication and given the best care, treatment and advice to manage my condition. They epitomise everything that is wonderful about our NHS, and I just wanted to say a very grateful thank you for the expertise, professionalism and the amazing care given to me. | October 2023 |
K82026 | whaddon-healthcare | https://www.nhs.uk/services/gp-surgery/whaddon-healthcare/K82026/ratings-and-reviews?currentpage=1 | Amazing improvement | 5 | Over recent months there has been a noticeable change throughout the medical practice.
The awful waiting on the phone to make connection has been dramatically improved and the staff appear happier in their workplace making the patient experience so much better. | September 2023 |
K82026 | whaddon-healthcare | https://www.nhs.uk/services/gp-surgery/whaddon-healthcare/K82026/ratings-and-reviews?currentpage=1 | Lovely nurse | 5 | I just wanted to thank the amazing nurse I saw today for my smear test. She was extremely informative, kind and really put me at ease- talking about her cat and generally being lovely. She is an absolute asset to your team. In a time where everyone is complaining about the nhs etc I felt the need to thank you for having such a lovely team member! | July 2023 |
K82026 | whaddon-healthcare | https://www.nhs.uk/services/gp-surgery/whaddon-healthcare/K82026/ratings-and-reviews?currentpage=1 | Response to feedback | 5 | Leaving this positive review after a negative experience earlier today.
Very quickly rectified in professional manner. Thank you 💙 | June 2023 |
K82026 | whaddon-healthcare | https://www.nhs.uk/services/gp-surgery/whaddon-healthcare/K82026/ratings-and-reviews?currentpage=1 | Brilliant service | 4 | Called for appointment today, got the appointment this morning, need blood tests, booked for Monday, review results in a month, booked at the same time. | November 2022 |
K82026 | whaddon-healthcare | https://www.nhs.uk/services/gp-surgery/whaddon-healthcare/K82026/ratings-and-reviews?currentpage=1 | Wonderful service | 5 | Had to see the GP today at the Water Eaton site for some results, didn’t wait long to see her, the doctor was very helpful, cheerful and friendly put me at ease straight away, also the reception staff were very helpful and friendly too, the only problem might be seeing the same GP for a follow up consultation. | November 2022 |
K82026 | whaddon-healthcare | https://www.nhs.uk/services/gp-surgery/whaddon-healthcare/K82026/ratings-and-reviews?currentpage=1 | How do I get an urgent appointment | 1 | I only ever visit a doctor when I am really unwell. Call at 8am wait 30 minutes to be told no appointments available for emergencies, all gone. They can see me in 6 days time which is really of no use. Alternatively more appointments available at 1.30pm. Call back at 1.30pm wait another 30 minutes to be told again no appointments available. How does one get to see a doctor??? | November 2022 |
E81030 | cauldwell-medical-centre | https://www.nhs.uk/services/gp-surgery/cauldwell-medical-centre/E81030/ratings-and-reviews?currentpage=1 | Wonderful GP practice | 5 | Your Review: Sadly my mother died in September,I needed some urgent forms to be done, my mother was end of life at the time and I required some financial help after going to the surgery and being told it would take a month to complete the forms I was advised to speak to a young woman who deals with this work. I spoke to this lovely caring lady who listened to my issues and understood the urgency of the work. She spoke to me with care and compassion and completed the paperwork for me as soon as she was able to. This little thing helped me at an already distressing time and had I waited for the end of the month then I would not have been able to get any help. This surgery like many others have issues with appointments ect but all I have to say is some individuals in this practice are amazing. I am glad my mother got the care she required, credit to the staff and the doctors. thank you | September 2023 |
E81030 | cauldwell-medical-centre | https://www.nhs.uk/services/gp-surgery/cauldwell-medical-centre/E81030/ratings-and-reviews?currentpage=1 | Very good experience | 4 | Over the years, I can say that my experience with this practice was positive, I always had a quick response to my enquiries, they offered me an appointment when I needed and a plan or treatment in place. The receptionists are very kind and welcoming and we have to appreciate all their hard work specially in these conditions where the staff is short and isn’t easy for any of them and considering it’s also free of charge, we should be grateful! Thank you | August 2023 |
E81030 | cauldwell-medical-centre | https://www.nhs.uk/services/gp-surgery/cauldwell-medical-centre/E81030/ratings-and-reviews?currentpage=1 | Very poor service | 1 | Call my GP at 8:00 phone call answered at 09:15 just to heard that they don’t have appointments available they referred to 111 to give me and appointment with a waking Center I had called 111 after tell them all my symptoms tell them then I even had high temperature that I am shivering than my left back side is burning and the pain is unbearable I was no eligible for an appointment | May 2023 |
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England NHS GP Reviews (2022 - 2024)
England NHS GP Reviews (2022 - 2024) Scrapped from https://www.nhs.uk/service-search/find-a-gp
Dataset Details
Dataset Description
England NHS GP Reviews (2022-2024) Scraped from https://www.nhs.uk/service-search/find-a-gp
This dataset contains reviews of GP surgeries across England scraped from the NHS website. Each GP surgery is identified by an ODS code and surgery name. The scraped data includes the first 7 pages of reviews for each surgery, capturing the following attributes:
- Surgery ODE Code
- Surgery name
- Scrape URL
- Review Title
- Star Rating (1-5)
- Review Comment Text
- Date of Review (Month and Year)
In total the dataset covers GP surgery reviews posted between 2022-2024. Over 61,000 individual reviews have been gathered providing insight into patient experiences with GP surgeries relating to aspects like appointments, staff, facilities and overall service.
The data is intended to enable further analysis into the quality of GP surgeries based on patient reviews submitted to the official NHS platforms. It can facilitate identification of review trends and top performing GP surgeries based on review metrics like average ratings and most frequent positive/negative review topics.
The reviews have been gathered through web scraping the NHS public websites, but are not officially endorsed NHS data products. The provided reviews should be considered assertions by individual anonymous patients regarding their experience with the listed GP surgery. Personal information has been removed during the scraping process to protect patient privacy.
- Curated by: Jan du Plessis
- Language(s) (NLP): English
- License: UK open-government-license
Dataset Sources [optional]
Uses
The dataset is intended for use with BERTopic for topic analysis.
Direct Use
NLP ML + Deep Learining Projects
Dataset Structure
- Surgery ODE Code
- Surgery name
- Scrape URL
- Review Title
- Star Rating (1-5)
- Review Comment Text
- Date of Review (Month and Year)
Dataset Creation
Curation Rationale
Traininig a model to classify medical reviews.
Source Data
https://www.nhs.uk/service-search/find-a-gp
Data Collection and Processing
Web Scrapping using BeautifulSoup. Duplicates has been removed and NAN dropped.
Personal and Sensitive Information
Reviews are anonymise with not patient identifyable information captured.
Dataset Card Authors [optional]
Jan du Plessis
Dataset Card Contact
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