Datasets:

hhamxa678

/

fiverr_faq_T

like 0

<s>[INST] Is my personal information safe?" [/INST] We care about your privacy. You can read our Privacy Policy here for more information on your personal information. The Privacy Policy is part of our Terms of Service. Privacy Policy: https://www.fiverr.com/legal-portal/privacy/privacy-policy Terms of Service: https://pro.fiverr.com/legal-portal/legal-terms/terms-of-service. " </s>

<s>[INST] What are my payment options when using the mobile app?" [/INST] You can purchase Gigs using PayPal or a credit card Apple Pay is available for iOS users and Google Pay is available for Android users Enable Single Click payments to take the hassle out of logging into your PayPal account Alternatively, you can log into PayPal for each purchase." </s>

<s>[INST] Can I cancel my withdrawal? [/INST] Withdrawals are final and can't be undone. We won't be able to refund or change this process once it has begun. </s>

<s>[INST] How do I claim unclaimed withdrawals? [/INST] If your withdrawal is marked as unclaimed on your PayPal account, then you must verify the email address you sent the withdrawal to with PayPal. Once a withdrawal is initiated, it will not be reversed as stated in our Terms of Service. </s>

<s>[INST] What URLs can I use in my profile or Gig description?" [/INST] The following URLs may be used in your Profile or Gig Description: 1. ammyy.com 2. blogspot.com 3. flickr.com 4. mixcloud.com 5. reverbnation.com 6. soundcloud.com 7. spotify.com 8. teamviewer.com 9. tumblr.com 10. vimeo.com 11. wetransfer.com 12. wikipedia.org 13. youtube.com - Note: General websites (such as google.com), or websites that provide free tools (such as wordcount.com or colorpicker.com) are allowed. If you use a URL that is not listed above, your Gig may be removed from the marketplace. Repetitive violations may also cause an account to be permanently suspended." </s>

<s>[INST] How do I cancel my order?" [/INST] We always encourage you to try and work things out with your seller using the Resolution Center. Accessing the Resolution Center: 1. Go to your Order page > select the order you want to resolve (click View). 2. Click Resolution Center—located on the right side of the page. 3. Select the action you'd like to take and press Continue. - Clients can Get an order update or Cancel order - Freelancers can Ask to cancel the order 4. View and/or withdraw your open disputes via your order page." </s>

<s>[INST] How do I buy a Gig using the mobile app?" [/INST] On the Gig page, click Continue Add Gig extras or order multiples by clicking on Add Gig Extras or Extra Quantity Click Continue > Payment page Complete the purchase using your preferred payment method/ Enable Single Click Payments orders to be created automatically" </s>

<s>[INST] Will it change my ratings? [/INST] Ratings will not be affected by packages. </s>

<s>[INST] Can I purchase Gigs with my revenue?" [/INST] You can purchase Gigs with your cleared revenue if you have enough needed to complete the full purchase. Keep in mind, in cases where the Gig costs more than your cleared revenue, you can not split the purchase between your revenue and one of Fiverr’s payment providers (e.g. credit card, PayPal, etc.). However, you can purchase a $5 Gig with your revenue—and if needed, add Gig extras before the order becomes active with one of Fiverr’s payment providers." </s>

<s>[INST] Why is there a watermark on my delivery? [/INST] This is in place to protect the seller's work. When a seller delivers your order, you will see a watermark on the image preview. After you have accepted your delivery, you will be able to download the original image without the watermark. </s>

<s>[INST] Do I have to pay taxes on income earned on Fiverr? [/INST] It is the sole responsibility of sellers to verify their personal tax obligation, report, and pay taxes according to the laws of the state and/or country of residence, as applicable and required by local law and regulations. </s>

<s>[INST] How do I close my account?" [/INST] We hate to see you go, but if you insist, you can learn more about the process with How to deactivate or permanently delete your account. https://help.fiverr.com/hc/en-us/articles/360010215497-How-to-deactivate-or-permanently-delete-your-account" </s>

<s>[INST] Do I own what is delivered to me? [/INST] Unless clearly stated otherwise in the Gig’s description text, when the order is delivered, you are granted all the intellectual property rights. This includes, but is not limited to, copyrights for the work delivered from the seller; the seller waives any and all moral rights therein. All transfer and assignment of intellectual property to the buyer is subject to the full payment of the Gig. For more information on ownership of materials </s>

<s>[INST] Does my refund include the service fee? [/INST] Yes, Fiverr will refund the entire amount of your purchase to your Fiverr balance. If you do not want the money refunded to your Fiverr balance, and would prefer that the money be reimbursed to your PayPal or credit card </s>

<s>[INST] What does it mean if a seller has activated their Set Availability? [/INST] It means that they are taking a break from Fiverr. On a seller's Profile and Gig pages, you can see their intended return date. You can send a seller a message by clicking Contact and get notified when the seller's time-off is scheduled to be over. You will receive an email on the seller’s return if the seller chooses to allow it. </s>

<s>[INST] Does Fiverr charge fees when withdrawing revenue to a PayPal account?" [/INST] it’s not enough to just say we care about our Fiverr sellers—so we did something to prove it. We revised our agreement with PayPal and from now on you will enjoy a 0% withdrawal fee on your PayPal withdrawals." </s>

<s>[INST] How much should I charge for my package?" [/INST] You can price your packages anywhere starting from $5, up to the maximum price for that package. - Note: Some Gig categories and subcategories may have a higher minimum price. Learn more with Standardized Gig packages. - Tip: Another way to understand how packages are being priced is to click around your category and see how other sellers’ packages similar to yours are priced." </s>

<s>[INST] What if my file upload or delivery upload fails?" [/INST] Uploading files can sometimes fail for various reasons. Please check the following before asking for further assistance: - Make sure your flash is up to date on your computer Flash normally updates automatically for most modern browsers (Chrome, Firefox) but may still have limitations in older versions of modern browsers (Internet Explorer). - Disable pop-up blockers for Fiverr.com or allow uploads/downloads through your Firewall/Anti-Virus protector from Fiverr.com - Make sure your image is a JPEG or PNG - Clear your cookies for Fiverr.com Sometimes cookies can hold on to a ""session"" where your browser thinks it's still loading an image file. Refreshing your page helps clear the session, but in most cases, clearing your cookies helps." </s>

<s>[INST] Can I pay my seller directly? [/INST] No, for your safety, all payments are made through Fiverr on the Order page, and buyers pay for orders in advance. Important: Fiverr will not be able to assist if you pay a seller outside the platform. If you are asked to use an alternative payment method, please report it to Customer Service immediately. </s>

<s>[INST] What is the difference between the Fiverr App and the Fiverr site? [/INST] The Fiverr Mobile App enables customers to browse all the Gigs offered on Fiverr.com. Customers can communicate with each other through the App on the go to help create and manage orders. Future updates will include more features that are exclusive to the full site. </s>

<s>[INST] Does Fiverr contact its users? [/INST] From time to time, we reach out to the Fiverr community. </s>

<s>[INST] Does Fiverr contact its customers? [/INST] From time to time, we do reach out to the Fiverr community. If you receive a message from an official Fiverr Team member, it will have a button labeled Fiverr Team next to the username. </s>

<s>[INST] What’s the difference between extras and upgrades? [/INST] Upgrades are predefined factors that can be added to a selected package on checkout. Extras are unique upgrades that you can’t include in your package, and that you’d like to offer to your Buyers. </s>

<s>[INST] How to add feedback as a buyer" [/INST] 1. Log in and click Orders from the top menu bar. 2. At the top of the Orders page, you’ll see a banner that says Your order was completed. Click the Rate Experience button found in the banner." </s>

<s>[INST] Does the service fee change? [/INST] No, Fiverr’s standard service fee still applies. </s>

<s>[INST] How do I download attachments and files?" [/INST] When you receive messages, you have the option to download any attached files. This also applies when you accept deliveries from a seller. If you experience issues downloading files to your computer, try to: - Review your browser extensions (i.e., additional features for your web browser) - Review if you have any firewall/ antivirus software that prevents downloads - Clear your browser cache/cookies (i.e., temporary files in your browser) - Verify if you have a pop-up blocker enabled. If enabled, disable it for Fiverr.com Once you've verified the steps, go to your Order page and click the file or link provided in the delivery message. When you get your order's delivery, make sure to download the full sized-file. If you copy the preview thumbnail shown on the order page, the file will have very low quality." </s>

<s>[INST] How do I change/reset my password?" [/INST] You can change or reset your password via your security settings. Log in > click on your Profile picture > Settings > Security." </s>

<s>[INST] Can I accept a tip?" [/INST] You can accept a tip, however, it's advised not to ask for one. Do your best as a seller—ultimately it's up to the buyer whether to leave a tip or not." </s>

<s>[INST] Where is my order?" [/INST] Payments don't always create an immediate order. Pre-screening transactions conducted by your payment processor/ bank take place before the funds can be released to Fiverr. There could also be a technical issue with the payment processor in sending those funds to Fiverr. If this happens, contact Customer Support with the following information: - Your Paypal purchase transaction ID: Payments are alphanumeric strings following a hashtag (Example: #123ABC456DEF). Transaction IDs are found in your receipt email or, in your PayPal account in the ""details"" of the payment. Receipt numbers can be helpful as well so, if you can, include them too. - The Gig title or seller name - The total purchase amount Customer Support can attempt to restore the order with the payment provided, or make a refund to the payment provider if you're unable to. " </s>

<s>[INST] What are packages?" [/INST] Packages are a structure for selling services on Fiverr that allow you to combine your basic Gig with built-in revisions and extras to create an offer that gives buyers exactly what they want. Packages make buying and selling on Fiverr easier in a few ways: - Freedom Sellers have the freedom to position their services exactly how they want to, at a price they choose. - Efficiency Buyers can order exactly what they need in just one click. - Clarity Buyers and sellers are totally aligned on what’s included in the order from the start, so there’s no reason for lots of back-and-forth communication about what the Gig includes." </s>

<s>[INST] Will you ever ask for my password?" [/INST] Customer Support will never ask you for your password, but they may ask you for your security question's answer in specific situations (e.g., to verify account ownership). This is always managed through an official Customer Support request. Here is what you need to know about your password and security: Never give out your password Now and again we may ask for a few things from you, but keep in mind: - We will never ask you by email, messages, or comments to provide us with your password or sign-in credentials - We will never ask you to email us your password - We will never prompt you to log into a site outside of the fiverr.com domain, nor to download and install an application - Please never download or run such applications or email attachments, since Fiverr will never send these" </s>

<s>[INST] Can I withdraw money from my Fiverr account?" [/INST] Only sellers can withdraw money from their Fiverr accounts, and only if they have earned revenue through Fiverr. Revenue is deposited into the sales balance, and is available for withdrawal after Fiverr's clearance period. As a buyer, if you receive a refund, it will appear in your Fiverr balance and can be used for another purchase. If an order is canceled, your refund (the original order amount and service fee) will be placed in your Fiverr balance. If you would prefer to receive a direct refund, you can request a direct refund" </s>

<s>[INST] Is my personal information safe?" [/INST] Your privacy is very important to us. Learn more about Fiverr's Privacy Policy: https://www.fiverr.com/legal-portal/privacy/privacy-policy, which is part of our Terms of Service: https://pro.fiverr.com/legal-portal/legal-terms/terms-of-service. " </s>

<s>[INST] What is "online status"?" [/INST] The online status is indicated by a small green circle next to the username, which lets you know that the user is currently logged in to Fiverr's website or mobile application. The online user status is visible on various pages, such as the profile, conversations, and Gig pages. On the category, subcategory, and advanced search pages, you can filter the marketplace results according to users who are online." </s>

<s>[INST] How do I leave my seller a tip? [/INST] Once an order is marked as "Completed," you have the option to leave a tip for your seller. The tip option will stay open for 30 days after the order has been completed. There are 3 tip options available, one to give your seller a custom tip, leave a review of your seller's work, or simply say "thanks." </s>

<s>[INST] How can I contact a buyer?" [/INST] Sellers can't contact new buyers. To communicate with a buyer, an order needs to be placed which will create a ""conversation"" thread and you will be able to communicate with the buyer. You may also contact the buyer without an order being placed, if the buyer contacts you first. Note: If you previously completed an order for a buyer, you can access ""My contacts"" to contact buyers. My Contacts enables you to keep in touch with Fiverr users you have interacted with in the past. Your contact lists display key interactions between you and your contact (the number of completed orders, the amount spent, when the last order was made, and a link to your Inbox conversation)." </s>

<s>[INST] How do packages work in fiverr?" [/INST] You can activate the triple packages mode from the pricing section on the Create a Gig page by clicking the 3 packages toggle. Once you’re in packages mode, you can set the elements (basic Gig plus the upgrades and revisions) that you will include in that package. - Tip: When deciding what to put in your package, think about the most popular or most-requested extras from buyers—or the elements that you think are necessary to make your Gig work best. Then, create the package you think will best meet your buyers’ needs and set the description, pricing, and delivery details." </s>

<s>[INST] What are Gig Extras and Gig multiples?" [/INST] Gig Extras These are additional services are offered on top of a seller's Gig for an extra price—the extra amount is defined by the seller. Gig Multiples This refers to your option to purchase additional quantities of a seller's Gig In both cases: If you increase the quantity, it does not automatically adjust the delivery time. On a practical level, your seller may need extra time to complete the order due to the additional work required. We highly recommend communicating with your seller before the order to clarify any deadline expectations and to ensure that your order will be successfully delivered on time." </s>

<s>[INST] How much can I tip my seller?" [/INST] The limitations below are in place to prevent fraud: - The minimum amount of a tip is $5 - For orders below $25, the tip can be up to $25 - For orders above $25, the tip can be up to 100% of the price of the order Once you click Tip Now, the tip amount will be deducted from your Fiverr balance. If there are no funds in your Fiverr balance, you will be redirected to the payment page. Note: All transactions including tips are required to pay the service fee. " </s>

<s>[INST] What are milestones in fiverr?" [/INST] Milestones allow your seller to split tasks into bite-size chunks. They are usually used for larger, and more complex projects. Follow the order progress and approve results throughout the project's delivery. Milestones are only available for orders over $100. Example: You order a logo design > Your seller splits your order into 6 milestones > The first milestone is 3 initial concepts > the second milestone is a draft of your selected logo > and so on, until the final delivery contains the final files for the entire order." </s>

<s>[INST] What is commercial use? [/INST] Commercial use is a phrase used when you intend to use a seller’s delivered work for anything business-related and is intended for profit. This relates to the service’s License Details and makes sure that you have the resell rights to a service. Ex. A logo. Without these commercial rights, a company is unable to trademark a logo. </s>

<s>[INST] Are there any fees when withdrawing revenue? [/INST] Yes, each payout method has its own specifications for withdrawing. </s>

<s>[INST] How can I tell if a seller is on or offline? [/INST] The small circle next to each Fiverr customer’s username lets you know if the seller you're working with is on or offline (green is online; grey is offline). Whether logged in via desktop or mobile, you can quickly see which sellers are available for an immediate response. Find a seller's status on their profile, in your Inbox/Order conversations, and on sellers' Gig pages. What's more is that you can filter marketplace results according to online sellers—from the Category, Subcategory, and advanced search pages. </s>

<s>[INST] Why does Fiverr charge tipping fees?" [/INST] The limitations below are in place to prevent fraud: - The minimum amount of a tip is $5 - For orders below $25, the tip can be up to $25 - For orders above $25, the tip can be up to 100% of the price of the order Once you click Tip Now, the tip amount will be deducted from your Fiverr balance. If there are no funds in your Fiverr balance, you will be redirected to the payment page. Note: All transactions including tips are required to pay the service fee. " </s>

<s>[INST] Can I partially cancel/refund an order?" [/INST] Yes. There is a partial refund option that is available so you can make the necessary payment adjustments to your existing order. Learn more with Partial refunds. Note: This feature is still in the beta testing phase and is not yet available to all sellers." </s>

<s>[INST] What is the difference between Fiverr Balance and Fiverr Credits?" [/INST] Your Fiverr Balance reflects the funds you have in your account. There are 3 different types of funds: - Earnings Funds you may have earned from completing orders as a seller - Reimbursements Funds that were credited to your account for canceled orders - Previous Reimbursements Funds that were credited to your account for orders that were canceled before January 1, 2019. As services and taxes were not included in these reimbursements, you will not be charged for these fees again when placing a new order. Keep in mind: - Fiverr Credits appear in your account and reflect the funds awarded to you by Fiverr For example, through the Fiverr Referral program. - You can only use your Fiverr Credits to buy services on Fiverr Be wary of the expiration date and note that Credits are non-refundable. - Fiverr Credits are applied first when you place a new order" </s>

<s>[INST] How should I label or name my packages?" [/INST] Keep it simple and descriptive—and try to think about what will catch a buyer’s eye. The name of each package should highlight what is distinctive about that particular package." </s>

<s>[INST] What kind of information will Fiverr never ask me to provide? " [/INST] We may ask for a few things, but we will never ask for: Your password or sign-in credentials You to email us your password You to log into a site outside of the fiverr.com domain You to download or install an application If you receive any such request or message, please never download or run the applications or email attachments—they are definitely not sent from us. " </s>

<s>[INST] Can I have more than one withdrawal provider? [/INST] Your Fiverr profile can be associated with only one account from each Fiverr withdrawal provider (payout method). This means you cannot have the same PayPal, Payoneer, or any other withdrawal method for two Fiverr accounts. For example, you can have PayPal and Bank Transfer, but you cannot have Bank Transfer and Fiverr revenue card as they are both provided by Payoneer. </s>

<s>[INST] How long does it take for me to receive revenues from an order?" [/INST] Buyers pay Fiverr for orders in advance. - Once the order is created and started Sellers must fulfill their orders as described in their Gig description and must deliver completed files and/or proof of work using the Deliver your order button (located on the order page). - Once work is delivered The buyer has three days to respond and post a review (or 14 days for gigs with shipping). If no response is provided within the response time, the order will be considered completed. - After the order is marked as complete You have to wait 14 days to withdraw your funds. Note: A shorter holding period may vary for Top Rated, Fiverr Pro, or other eligible programs." </s>

<s>[INST] How do I change my notification settings? " [/INST] Manage your notifications using the mobile app or the desktop site. Mobile Menu > Settings > Scroll down to Notifications > Enable/disable the notifications you would like to receive. Desktop Click your Profile Picture > Settings > Notifications > Enable/disable the notifications you would like to receive" </s>

<s>[INST] Why was my payment declined?" [/INST] Payments can be declined for a number of reasons. Make sure that: Your payment details have been entered correctly Your credit/debit card is valid (and not expired) You have available funds on your card Please note: Your chosen source of payment has more information about why your payment was declined than us. Check with your bank or PayPal if payment issues arise. If you still have issues with your payment: Try using a different payment option Example: If you are using PayPal, consider using your credit card If you still have payment issues, contact Customer Support." </s>

<s>[INST] How do I use a Promo Code? [/INST] If you got a Promotional Code, apply it during the checkout process. To apply Promo Codes: Click Proceed to Order on the Gig you would like to purchase. Customize your order (if desired) > Proceed to Payment. Before placing your order, click Enter promo code under "Summary" > Apply > Place Your Order. Note: Promo Codes can't be applied to an ongoing order—meaning Promo Codes are not able to be added retroactively. Once the order has been placed without the Promo Code being used, it can't be applied later. </s>