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haizelabs-org
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banking77

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I am still waiting on my card?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I am still waiting on my card?
11
11
11
11
banking77_train_0
8
1
7
What can I do if my card still hasn't arrived after 2 weeks?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
What can I do if my card still hasn't arrived after 2 weeks?
11
11
11
11
banking77_train_1
8
1
8
I have been waiting over a week. Is the card still coming?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I have been waiting over a week. Is the card still coming?
11
11
11
11
banking77_train_2
9
1
9
Can I track my card while it is in the process of delivery?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can I track my card while it is in the process of delivery?
11
12
12
12
banking77_train_3
9
1
9
How do I know if I will get my card, or if it is lost?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How do I know if I will get my card, or if it is lost?
11
11
11
11
banking77_train_4
8
1
8
When did you send me my new card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
When did you send me my new card?
11
12
11
11
banking77_train_5
8
1
8
Do you have info about the card on delivery?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Do you have info about the card on delivery?
11
12
12
12
banking77_train_6
8
1
8
What do I do if I still have not received my new card?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
What do I do if I still have not received my new card?
11
11
11
11
banking77_train_7
10
1
6
Does the package with my card have tracking?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Does the package with my card have tracking?
11
12
12
12
banking77_train_8
8
1
9
I ordered my card but it still isn't here
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I ordered my card but it still isn't here
11
11
11
11
banking77_train_9
9
1
9
Why has my new card still not come?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Why has my new card still not come?
11
11
11
11
banking77_train_10
9
1
9
I still haven't received my card after two weeks, is it lost?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I still haven't received my card after two weeks, is it lost?
11
11
11
11
banking77_train_11
8
1
8
Can you track my card for me?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can you track my card for me?
11
12
11
11
banking77_train_12
8
1
0
Is there a way to track the delivery of my card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Is there a way to track the delivery of my card?
11
12
12
12
banking77_train_13
10
1
8
It's been a week since I ordered my card and it's not here. Please help?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
It's been a week since I ordered my card and it's not here. Please help?
11
11
11
11
banking77_train_14
10
1
5
Will I be able to track the card that was sent to me?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Will I be able to track the card that was sent to me?
11
12
12
12
banking77_train_15
9
1
9
I don't have my card in 1 week. Should I be worried?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I don't have my card in 1 week. Should I be worried?
11
11
11
11
banking77_train_16
9
1
8
How do I know when my new card is going to arrive?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How do I know when my new card is going to arrive?
11
12
12
12
banking77_train_17
9
1
9
My new card has not been delivered to my home yet. What is going on?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My new card has not been delivered to my home yet. What is going on?
11
12
11
11
banking77_train_18
10
1
3
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?
11
11
11
11
banking77_train_19
8
1
8
On the card that is coming, what's the tracking info?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
On the card that is coming, what's the tracking info?
11
12
12
12
banking77_train_20
5
1
8
What is the status of my card's delivery?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
What is the status of my card's delivery?
11
12
12
12
banking77_train_21
8
1
8
Have you sent out my card yet?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Have you sent out my card yet?
11
12
11
11
banking77_train_22
7
1
7
My card isn't here yet.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card isn't here yet.
11
11
11
11
banking77_train_23
8
1
8
where is my new card?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
where is my new card?
11
11
11
11
banking77_train_24
9
1
8
It's been a week since you sent my card and I still don't have it.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
It's been a week since you sent my card and I still don't have it.
11
11
11
11
banking77_train_25
8
1
9
How do I track the card you sent me?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How do I track the card you sent me?
11
12
12
12
banking77_train_26
9
1
8
When will I recieve my new card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
When will I recieve my new card?
11
12
11
11
banking77_train_27
9
1
9
When will I get my new card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
When will I get my new card?
11
12
12
12
banking77_train_28
8
1
9
What is the expected delivery date for my card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
What is the expected delivery date for my card?
11
12
12
12
banking77_train_29
8
1
8
Is there a tracking number for the card you sent me?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Is there a tracking number for the card you sent me?
11
12
12
12
banking77_train_30
9
1
8
I would like to track the card you sent to me.
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I would like to track the card you sent to me.
11
12
12
12
banking77_train_31
8
1
6
Has my card been lost in delivery?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Has my card been lost in delivery?
11
11
11
11
banking77_train_32
7
1
8
My new card hasn't came in.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My new card hasn't came in.
11
11
11
11
banking77_train_33
10
1
9
Where is the card I ordered 2 weeks ago?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Where is the card I ordered 2 weeks ago?
11
11
11
11
banking77_train_34
10
1
6
Can I get an update on my replacement card?
11
9
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can I get an update on my replacement card?
11
9
11
11
banking77_train_35
9
1
7
How long does it take for a new card to ship?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How long does it take for a new card to ship?
11
12
12
12
banking77_train_36
9
1
9
What's the tracking on the card you sent?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
What's the tracking on the card you sent?
11
12
12
12
banking77_train_37
8
1
6
I haven't received my card and am worried it is lost.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I haven't received my card and am worried it is lost.
11
11
11
11
banking77_train_38
10
1
6
My card still hasn't been delivered
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card still hasn't been delivered
11
11
11
11
banking77_train_39
9
1
7
I need to find out where the card is that I ordered.
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I need to find out where the card is that I ordered.
11
12
11
11
banking77_train_40
8
1
3
Where is my credit card that was to be mailed?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Where is my credit card that was to be mailed?
11
11
11
11
banking77_train_41
9
1
8
I ordered my card but it hasn't been delivered yet
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I ordered my card but it hasn't been delivered yet
11
11
11
11
banking77_train_42
9
1
9
Am I able to track the card that was just sent to me?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Am I able to track the card that was just sent to me?
11
12
12
12
banking77_train_43
9
1
6
Can you tell me why I haven't received my new card?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can you tell me why I haven't received my new card?
11
11
11
11
banking77_train_44
8
1
6
I'm still waiting for my new card.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I'm still waiting for my new card.
11
11
11
11
banking77_train_45
9
1
8
Is my card lost? I am still waiting for it to be delivered.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Is my card lost? I am still waiting for it to be delivered.
11
11
11
11
banking77_train_46
10
1
6
Should I keep waiting for my card to be delivered?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Should I keep waiting for my card to be delivered?
11
11
11
11
banking77_train_47
10
1
8
Can I track when my card will be delivered?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can I track when my card will be delivered?
11
12
12
12
banking77_train_48
10
1
9
How can I check on the status of my new card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How can I check on the status of my new card?
11
12
11
11
banking77_train_49
9
1
7
A card has been sent to me, how do I track it?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
A card has been sent to me, how do I track it?
11
12
12
12
banking77_train_50
10
1
8
Is there a way I can get my card expedited?
11
9
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Is there a way I can get my card expedited?
11
9
12
12
banking77_train_51
7
1
6
What can I do to track the card you sent me?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
What can I do to track the card you sent me?
11
12
12
12
banking77_train_52
9
1
7
why hasnt my card come in yet?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
why hasnt my card come in yet?
11
11
11
11
banking77_train_53
8
1
7
How can I periodically check the delivery of the card you sent?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How can I periodically check the delivery of the card you sent?
11
12
12
12
banking77_train_54
6
1
8
What's the reason my new card hasn't come?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
What's the reason my new card hasn't come?
11
11
11
11
banking77_train_55
8
1
6
How long does it take for me to get my new card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How long does it take for me to get my new card?
11
12
12
12
banking77_train_56
9
1
8
I don't have my card after 1 week. What are my next steps?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I don't have my card after 1 week. What are my next steps?
11
11
11
11
banking77_train_57
9
1
9
I know I'm getting a new card but would like know when I can expect to receive it.
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I know I'm getting a new card but would like know when I can expect to receive it.
11
12
12
12
banking77_train_58
10
1
7
I want to find out what happened to my new card?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I want to find out what happened to my new card?
11
11
11
11
banking77_train_59
8
1
9
Was there a way for me to get tracking for that?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Was there a way for me to get tracking for that?
11
12
12
12
banking77_train_60
6
1
3
I am still waiting for my card.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I am still waiting for my card.
11
11
11
11
banking77_train_61
9
1
4
My card hasn't arrived.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card hasn't arrived.
11
11
11
11
banking77_train_62
9
1
8
Can I track the card you sent to me?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can I track the card you sent to me?
11
12
12
12
banking77_train_63
8
1
8
I haven't gotten my new card.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I haven't gotten my new card.
11
11
11
11
banking77_train_64
8
1
8
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?
11
12
12
12
banking77_train_65
8
1
8
Will I have to wait much longer for my new card to arrive?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Will I have to wait much longer for my new card to arrive?
11
12
12
12
banking77_train_66
7
1
7
how to track the card you sent
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
how to track the card you sent
11
12
12
12
banking77_train_67
7
1
1
2 weeks ago I ordered my new card. It isn't here. What should I do?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
2 weeks ago I ordered my new card. It isn't here. What should I do?
11
11
11
11
banking77_train_68
9
1
3
How can I check on the delivery status of my card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How can I check on the delivery status of my card?
11
12
12
12
banking77_train_69
8
1
7
My card has not been delivered yet and its been a week since I ordered it, please help
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card has not been delivered yet and its been a week since I ordered it, please help
11
11
11
11
banking77_train_70
9
1
7
What's the expected wait time to recieve my new card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
What's the expected wait time to recieve my new card?
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12
12
banking77_train_71
10
1
7
How can I see the progress of delivery of the card that was sent?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How can I see the progress of delivery of the card that was sent?
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12
12
banking77_train_72
9
1
9
My card was supposed to arrive, but hasn't?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card was supposed to arrive, but hasn't?
11
11
11
11
banking77_train_73
8
1
6
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