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{
"status": "no_reservation",
"name": "Virginia Moore",
"flight": []
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"customer: Hello.",
"agent: Hello, how can I guide you for today?",
"customer: Owing to an emergency, I would like to cancel my recent reservation. Will you help me with this?",
"agent: I will help you with that.",
"customer: Thank you.",
"agent: May I know your name?",
"customer: My name is Virginia Moore.",
"agent: Please give me a minute, I will check the status of your existing reservation.",
"customer: Sure, take your own time.",
"agent: Sorry, there is no reservation found under your name in our database.",
"customer: Ok, not an issue.",
"agent: Thank you for contacting us, have a nice day.",
"customer: Thank you for providing information."
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{
"status": "book",
"name": "Gary Davis",
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"name": "Gary Davis",
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"customer: Hello.",
"agent: Hello. How can I assist you at this moment?",
"customer: Can you book a ticket from CLT to BOS? As I need to attend a conference.",
"agent: Sure. Can you please mention your preferable travel dates?",
"customer: Sure, my planned departure and return travel dates are 3rd and 5th of October.",
"agent: May I know your name for further process?",
"customer: Yes, my name is Gary Davis.",
"agent: Do you have any another specifications?",
"customer: Yes, I'm looking for single connected flight.",
"agent: Ok, please hold on a moment.",
"customer: Sure, I'll be online.",
"agent: Spirit airline flight available with connection limit 1 and fare is 100, shall I confirm this economy class flight?",
"customer: That's fine, you can proceed for booking the ticket.",
"agent: Your flight ticket is booked successfully, flight number is 1003.",
"customer: Thank you so much for your help.",
"agent: You are welcome Gary Davis."
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{
"status": "no_flight",
"name": "Stephen Collins",
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} | {
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"return_day": "21",
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"departure_airport": "SFO",
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"goal": "book",
"departure_month": "July",
"name": "Stephen Collins",
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"customer: Hi, I am Stephen Collins.",
"agent: Hello, How can I assist you?",
"customer: I would like to attend a seminar on social issues in pioneer plaza at Dallas & Fort Worth, DFW. Can you please help me with it?",
"agent: Sure, May I know the source code?",
"customer: Source code is SFO.",
"agent: Please help me with your travel dates.",
"customer: Travel dates are 07/19 and 07/21.",
"agent: Please wait a minute.",
"customer: OK.",
"agent: Thanks for sharing your details, we are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.",
"customer: Ok, no issues.",
"agent: Thank you for reaching us.",
"customer: Thanks for the help."
] | {
"status": "book",
"name": "Stephen Collins",
"flight": [
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{
"status": "book",
"name": "Lisa Roberts",
"flight": [
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} | {
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"return_day": "21",
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"goal": "book",
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"name": "Lisa Roberts",
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"customer: Hello.",
"agent: Hello. How can I assist you now?",
"customer: Lisa Roberts here. I want to travel from PHL to MSP for attending a seminar. Can you please help me for booking the flight ticket?",
"agent: Sure, I will help you with that. Can I have your travel dates please?",
"customer: My travelling dates are from 06/19 to 06/21.",
"agent: Ok, please wait a moment to check flight availability. I have found a flight with connection 1 and price 100 in AA airlines. Shall I proceed with booking?",
"customer: Please proceed for booking the flight ticket.",
"agent: Ok Lisa Roberts, your booking has done with flight number 1013.",
"customer: Thanks for helping me.",
"agent: Thank you for choosing us, have a great journey."
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"status": "book",
"name": "Lisa Roberts",
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{
"status": "book",
"name": "Mary Thompson",
"flight": [
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} | {
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"name": "Mary Thompson",
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"customer: Hello.",
"agent: Hello. How may I help you?",
"customer: I want to book a ticket from TX-IAH to CA-OAK.Can you help me out?",
"agent: Sure, may I know your travelling dates?",
"customer: I want to travel from 03/06 to 03/08.",
"agent: Sure, may I know your name?",
"customer: I am Mary Thompson.",
"agent: Yes, I found a flight-1001 with spirit airlines, can I proceed?",
"customer: May I know the price limite?",
"agent: Yes, the price is 200.",
"customer: Ok, you can proceed.",
"agent: Yes, your ticket has been confirmed.",
"customer: Thank you for your help.",
"agent: Thank you for contacting us."
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{
"status": "book",
"name": "Brenda Turner",
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"name": "Brenda Turner",
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"customer: Hello.",
"agent: Hello, how can I assist you?",
"customer: I would like to visit Las Vegas to meet my uncle, please help me in booking a ticket from SFO to LAS.",
"agent: Sure, I am glad to help you with that. Can you please provide your preferable dates of travelling?",
"customer: My planned travel dates are on Dec 1 and Dec 3.",
"agent: May I know your name?",
"customer: My name is Brenda Turner.",
"agent: Do you need any connections between your trip?",
"customer: I need a flight with single connection.",
"agent: Do you need any other requirements?",
"customer: I would like to depart in the evening.",
"agent: As per your requirements there is a Frontier airlines, flight number:1007 is going on your way with single connection and price:100. Is that Ok for you?",
"customer: Ok, please proceed for booking.",
"agent: Your ticket has been booked successfully.",
"customer: Thank you for your assistance.",
"agent: Thank you for opting us."
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{
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"name": "Jonathan Brown",
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"customer: Hello.",
"agent: Hello.",
"customer: Is this flight booking agency?",
"agent: What can I do for you today?",
"customer: I'm Jonathan Brown. As I have contacted 2 agencies for a flight with 0 connection, where they have not found with 0 connection, so I am hoping you will help me with 0 connection.",
"agent: I can help you out easily, if you share your journey dates?",
"customer: I would like to take off on 12/02 and return on 12/04.",
"agent: May I know your airport codes tom proceed the booking?",
"customer: I am planning to travel SEA to visit music festival, could you please help me with booking a flight ticket from MCO?",
"agent: Sure, give me a minute. I will help you that.",
"customer: Sure.",
"agent: I am sorry to say that there is no flight available on your details.",
"customer: That's ok, no issues.",
"agent: Thank you for reaching us.",
"customer: Anyways, thank you for your information.",
"agent: You are welcome."
] | {
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"name": "Jonathan Brown",
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{
"status": "no_flight",
"name": "Ashley Campbell",
"flight": []
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"customer: Hi. I am Ashley Campbell.",
"agent: Hello, how can I guide you for today?",
"customer: Can you help me in booking from SFO to MCO, as there is a family function?",
"agent: Can you please share on what dates you are willing to travel?",
"customer: My journey dates are 11/27 to 11/29.",
"agent: Please give me a minute, I will check the availability of flights on this route.",
"customer: Sure.",
"agent: Sorry, there are no flights available on your requested dates.",
"customer: No issue, thank you.",
"agent: Thank you for contacting us, have a nice day."
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"status": "no_flight",
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{
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"name": "Susan Rodriguez",
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"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: Myself Susan Rodriguez. I want to travel from PHL to DTW, can you please help me to book a flight ticket?",
"agent: Sure, can I have your travelling dates?",
"customer: My travelling dates are on 09/22 and 09/24.",
"agent: Ok, wait for a minute. Yes, I found a flight-1010 with Southwest airlines, can I proceed?",
"customer: Sure, please proceed with it.",
"agent: Yes Susan, your ticket is confirmed.",
"customer: Thank you so much.",
"agent: Thank you for reaching us, have a safe journey."
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{
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"customer: Hello.",
"agent: Hello, how can I help you?",
"customer: Will you please book me a flight ticket from SFO to PHX?",
"agent: Can you please provide me with the planned journey dates?",
"customer: I am planning to start on June 4th and return on June 6th.",
"agent: May I know if you have any airline preference?",
"customer: I am fine with any airline.",
"agent: Is there any time concern?",
"customer: No, I don't have any time restriction.",
"agent: Would you like to travel by direct or connecting flight?",
"customer: I am looking for a connecting flight only.",
"agent: Are there any more preferences that you want to avail?",
"customer: No.",
"agent: Can you provide me your name please?",
"customer: I am Donna Nelson.",
"agent: Give me a moment.",
"customer: Sure.",
"agent: Donna Nelson. Hawaiian Airlines with flight 1014 is providing service on your route with connecting flight and the cost is 100.",
"customer: Fine, please proceed.",
"agent: Your ticket is booked where depart SFO 14:00 hours June 04 and arrival PHX 7:00 hours June 06.",
"customer: Thanks for your support."
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{
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"goal": "book",
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"name": "Frank Johnson",
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"customer: Hello.",
"agent: Hello, how may I aid you today?",
"customer: I need to book a flight ticket from IAH to HOU to meet my friend. Can you please book a flight ticket?",
"agent: Sure, could you please share your departure and arrival dates?",
"customer: Sure, my journey dates are Dec 24 and Dec 26.",
"agent: Do you have any other specifications to be met?",
"customer: I prefer a normal cost airline.",
"agent: Are you looking for any preferred class?",
"customer: No.",
"agent: Ok, please wait a moment.",
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"agent: Can I have your name for processing?",
"customer: I am Frank Johnson.",
"agent: Thank you for your time, unfortunately no flights available on that route.",
"customer: No problem, thank you for your information.",
"agent: Thank you for opting us."
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"customer: I am planning to attend a wedding of my friend sister's, help me in booking my flight ticket from NY-JFK.",
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"customer: My travelling dates are from 02/09 to 02/11.",
"agent: May I know your destination?",
"customer: My destination airport code is IL-ORD.",
"agent: We found a flight with Spirit airline having a halt and fare is 200. Shall I proceed with booking?",
"customer: Please proceed with booking.",
"agent: Your ticket has been confirmed.",
"customer: Thank you for your assistance.",
"agent: Thank you for opting us."
] | {
"status": "book",
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} | [] | true |
{
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1020
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"customer: Hello, Helen Walker here.",
"agent: Hello, how can I assist you?",
"customer: I am planning to visit Seattle, can you please book me a ticket from ATL to SEA?",
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"customer: My preferable journey dates are from 12/12 to 12/14.",
"agent: Southwest airlines is having a flight with travel charge of 100, shall I proceed for booking?",
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"customer: Gary Allen here. Thank you for your support."
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"customer: Hi.",
"agent: Hello, how can I help you?",
"customer: Can you please help me in booking my flight ticket from LAX to DFW?",
"agent: Yes, I am here to help you. Can I know on which dates you want to travel?",
"customer: My travelling dates are Oct 06 and Oct 08.",
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"customer: I need connecting flight.",
"agent: Ok, please share if you have any other specifications.",
"customer: No.",
"agent: Wait a minute please I will get back to you.",
"customer: Sure, I will wait.",
"agent: Thank you for your time, we found a connecting flight with number 1008 at a price of 200 in economy class provided by United airlines.",
"customer: Please proceed with booking.",
"agent: On what name, do I need to reserve your ticket?",
"customer: Myself Sharon Green.",
"agent: Ok, your ticket is booked.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us, have a nice day."
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"customer: I am Stephen Turner, can you assist me to book a flight from DEN to ATL?",
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"customer: Ok, my travel date is on 01/07 from Denver and return date is on 01/09.",
"agent: Ok, please hold on for a mean while. The flight with the connecting flight of fare 100 has found, shall I book this ticket booking?",
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{
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"customer: Hi.",
"agent: Hello, how can I help you?",
"customer: On 10/19 my birthday so, I want to go to Baitul Islam Mosque to take namaz. Can you please book a ticket from New York, LGA?",
"agent: Sure, please share me your airport codes?",
"customer: My destination code is Detroit, DTW.",
"agent: Kindly mention me your return date?",
"customer: Sure, I have to return on 10/21.",
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"customer: Sure.",
"agent: We found 1013 UA airline with single connection and price of 200. Shall I proceed with booking?",
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"agent: To proceed with booking, we need your name?",
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"agent: Thank you for reaching us."
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{
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"agent: Hello. How can I assist you?",
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"customer: My journey starts on 06/13 and arrival on 06/15.",
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"customer: Sure.",
"agent: Ok, thank you for waiting. Here is a flight ticket with fare 100 and 1007 as flight number and provided by South west airline with single connection flight. Shall I proceed for booking?",
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"customer: I am Amanda Green.",
"agent: Thank you for reaching us."
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{
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"agent: Hello. How may I help you?",
"customer: Can you please check the availability of flights in between the points Washington and Boston?",
"agent: Sure, may I know you trip dates?",
"customer: I will depart on 08/10 and return on 08/12.",
"agent: Help me with the airport codes?",
"customer: Sure, my source airport code is DC - IAD and destination airport code is MA - BOS.",
"agent: May I know your name please?",
"customer: Sure, I am Deborah Phillips.",
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"agent: Your flight ticket has been processed.",
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"agent: Thank you."
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{
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"agent: Can I know your name?",
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{
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"customer: Thank you for considering my request.",
"agent: Please wait for a minute.",
"customer: Sure, I will wait for your response.",
"agent: I am sorry to say that there is no reservation found under your name.",
"customer: Not a problem, anyway, thank you for the information.",
"agent: Thank you for reaching us, have a great day."
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{
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"customer: Hello, I am Kathleen Anderson.",
"agent: Hello, how may I support you at present?",
"customer: I need to book a flight ticket to meet my brother to discuss about the new project for the new office at Detroit, MI - DTW.",
"agent: Sure, we are ecstatic to help you.",
"customer: Thank you.",
"agent: May I know your journey dates?",
"customer: My journey dates are 12/09 to 12/11.",
"agent: From which airport, you are willing to board?",
"customer: My boarding point is from New York, NY - EWR.",
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"agent: Thanks for your time, we found a connecting flight with 1017 number and the fare is 100.",
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"customer: Thank you.",
"agent: Thank you for choosing us."
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{
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"agent: Hello. How can I guide you now?",
"customer: I am Samantha King and I want to book a flight ticket under 200.",
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"customer: Can you help me to book a flight ticket?",
"agent: Sure. May I know your journey dates?",
"customer: My travelling dates are 12/14 and 12/16.",
"agent: And let me know your flight codes.",
"customer: My airport codes are from DC-DCA to NY-EWR.",
"agent: Thanks for being patience. You have Hawaiian airline of price 100 with 1 connection.",
"customer: I need a direct flight.",
"agent: No, we do not have direct flight.",
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"agent: Thanks for choosing us."
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{
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"customer: Hi,.",
"agent: Hello,.",
"customer: Myself Angela Hill.",
"agent: How may I abet you?",
"customer: I just want to cancel my recent reservation because my husband is suffering from Diabetics and his Blood Pressure was totally high. So, to take care of him I want to cancel it. Can you help me with this?",
"agent: Sure, I am here to help you.",
"customer: Thank you.",
"agent: Please wait a while, I will check the reservation list and get back to you with the status.",
"customer: Sure, I will wait for your response.",
"agent: Thank you for being so patience.",
"customer: My pleasure.",
"agent: I have checked in the reservation list to cancel your ticket, but couldn't find any reservation in your name in the data list.",
"customer: That's fine, not an issue.",
"agent: Thanks for your approach. Hope to serve you again.",
"customer: Thanks for your prompt response.",
"agent: Have a nice day."
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{
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"customer: Hello.",
"agent: Hello.",
"customer: I am Virginia Scott.",
"agent: Virginia Scott I will help you with your concerns.",
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"agent: Ok, I will help.",
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"agent: The reservation is not found on your name, I am sorry for the inconveniences hope you understand.",
"customer: Ok, not an issue. Thank you for providing information.",
"agent: Thank you for connecting our agency."
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"agent: Thank you for choosing us."
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"customer: Sure, I am Susan Miller.",
"agent: Ok Susan, please hold on to check. We regret that, there is no reservation found with your name in our records.",
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"agent: Thank you for approaching us, have a great day."
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{
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"agent: Hello. What kind of support are you looking for?",
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"customer: Thank you.",
"agent: On which dates do you want to fly and return on?",
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"customer: Myself Frank Anderson. I will be travelling from Oakland to visit my grandmother, can you help me?",
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"customer: I am Sharon Nelson.",
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"customer: Ok, no problem.",
"agent: Thank you for reaching us, have a great day.",
"customer: Thank you for your information.",
"agent: Most welcome."
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"customer: I am planning my trip to travel New York. Can you please help me in reserving the ticket from JFK to EWR?",
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"customer: I would like to travel on Aug 4 and again I will return back on Aug 6.",
"agent: May, I know your good name?",
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"customer: I am comfort to travel in single connection flight.",
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"customer: Sure.",
"agent: Thanks for your time, we are sorry to inform you that no reservation was found based on your name.",
"customer: Ok, not an issue. Thanks for your assistance.",
"agent: Thank you for choosing us."
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"agent: Hello. How should I assist you today?",
"customer: Myself Janet Garcia.",
"agent: Good morning Garcia.",
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"customer: My travel starts from 07/16 to 07/18. Connection limit should be 1.",
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"agent: Sorry no reservation has been found against your name.",
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"customer: Can you please help me in booking a flight ticket to OAK from MSP to attend a film festival?",
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"customer: My planned journey dates are from 07/01 to 07/03.",
"agent: Please wait for a moment.",
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"agent: Sorry to say that, no flights were found with your given details.",
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"agent: Thank you for reaching us.",
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{
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"agent: Hello, how may I assist you?",
"customer: I am Mark Thomas. I am planning to attend family gathering in ORD.Can you please help me to book a flight ticket from HOU?",
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"customer: I prefer to travel on 06/04 and 06/06.",
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"agent: Thank you. Happy journey."
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{
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"agent: Hello, how can I guide you for today?",
"customer: I would like to book a flight ticket from IAH to HOU for attending a event.",
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"customer: My travelling dates are Feb 21 and Feb 23.",
"agent: Are you looking for a connecting flight or direct flight?",
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