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{
"status": "book",
"name": "Richard Davis",
"flight": [
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} | {
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"goal": "book",
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"name": "Richard Davis",
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"customer: Hello.",
"agent: Hello. How may I help you?",
"customer: I am Richard Davis. I want to travel from IAD to ORD to visit the state which is located at Michigan in Chicago. Can you help me to book a ticket?",
"agent: Sure, I am here to help you. May I know your travelling dates?",
"customer: My departure date is 07/23 and return date is 07/25.",
"agent: Ok, wait a moment.",
"customer: Sure.",
"agent: We found a flight for you with 2 connection limit. Shall I proceed for booking?",
"customer: Sorry my connection limit is 1.",
"agent: Sorry, there no flight available with 1 connection.",
"customer: That's fine. Thank you for your help.",
"agent: Ok, wait a moment. There is flight with 1 connection again I have searched.",
"customer: That's great. Confirm the booking.",
"agent: Your ticket is confirmed with flight number 1022 and airline is UA. Thank you for choosing us.",
"customer: Thank you for your service."
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{
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"customer: Hi.",
"agent: Hello.",
"customer: I am Jessica Young.",
"agent: How may I help you?",
"customer: I would like to meet my friend on her birthday at Phoenix, PHX. Can you reserve me a flight ticket from Philadelphia, PHL?",
"agent: Please let me know your travelling dates.",
"customer: My planned journey dates are 09/03 and 09/05.",
"agent: Connecting flight can be booked with airline Delta for price 200. Shall I book a ticket?",
"customer: Yes, please.",
"agent: Your ticket is booked having flight number 1010.",
"customer: Thank you for assisting me.",
"agent: Thanks."
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"status": "book",
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{
"status": "book",
"name": "Larry Taylor",
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"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: Can you please help me in booking a flight ticket from IAH to DEN?",
"agent: Sure, may I know your travelling dates?",
"customer: I want to fly on Nov 16 and return on Nov 18.",
"agent: Do you have any other specifications?",
"customer: I would like to prefer economy class.",
"agent: May I know your name?",
"customer: Myself Larry Taylor.",
"agent: Can I know your connection limit?",
"customer: I need a single connection.",
"agent: We found a flight on Southwest airline, flight number 1018 with the fare of 100. Can I proceed for booking?",
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"customer: Thank you.",
"agent: Thank you for choosing us."
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{
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"name": "Emma Wright",
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"customer: Hi.",
"agent: Hello, how may I help you?",
"customer: I would like to change my recent reservation, can you help me with that?",
"agent: Sure, can I know your name?",
"customer: I am Emma Wright.",
"agent: Please hold on a moment.",
"customer: Sure.",
"agent: Sorry, there is no reservation found on given name.",
"customer: That's ok, thank you.",
"agent: Thank you for reaching us."
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{
"status": "book",
"name": "Stephen Hill",
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"goal": "book",
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"name": "Stephen Hill",
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"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: I want to attend my brother wedding, could you please book my ticket?",
"agent: Ok, help me with the travelling details.",
"customer: I would like to move from EWR on 11/13.",
"agent: Can I know the destination code with date?",
"customer: My destination airport code is IAH and return date on 11/15.",
"agent: May I know your name?",
"customer: Sure, my name is Stephen Hill.",
"agent: There is a flight with airline Southwest and fare is 200. Can I book it?",
"customer: Ok, please book my ticket.",
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"customer: Thank you for helping me."
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{
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"name": "Robert Carter",
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"customer: Hi.",
"agent: Hello. How may I assist you?",
"customer: I want to cancel my reservation, can you help me with that?",
"agent: Sure, I am here to help you with your concern.",
"customer: Thank you for accepting my bid request.",
"agent: May I know your name please to check your reservation status?",
"customer: Sure, Robert Carter here.",
"agent: Please wait a moment.",
"customer: Sure.",
"agent: Robert Carter, no reservation has been found on your name in our database.",
"customer: Ok, thank you.",
"agent: Thank you for choosing us."
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{
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"customer: Hi.",
"agent: Hello. How may I assist you?",
"customer: Can you please help me to book flight ticket from JFK to LAX?",
"agent: Sure, may I know your travel dates please?",
"customer: My trip dates are July 18 and July 20.",
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"customer: Sorry, I am Gary Walker.",
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"agent: American airlines is providing connecting flight for you with the fare of 100 in economy class, shall I proceed with the booking?",
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"customer: Thank you.",
"agent: Thank you for choosing us."
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{
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"agent: Thanks for reaching us, have a good day."
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{
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"customer: OK, No issues. Thank you for information."
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{
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"agent: Thank you for reaching us."
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{
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"agent: Hello, how may I help you today?",
"customer: I am Amanda Jackson.",
"agent: Ok.",
"customer: I want to cancel my recent reservation, due to ill health. Can you please help me?",
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"agent: Hello, how may I aid you?",
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"agent: Welcome. Thank you for reaching us.",
"customer: Welcome."
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"customer: Hello.",
"agent: Hello, how can I help you?",
"customer: I am planning to visit Denver, will you help me in booking the flight ticket from JFK to DEN?",
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"agent: May I know your name please?",
"customer: Myself Jack Robinson.",
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"agent: Sure, I will help you with that Emily.",
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"agent: Sorry to say this Emily, there are no active reservations with your name to change.",
"customer: Oh! It may not be booked properly due to server issues while booking. Anyway, thank you for your time.",
"agent: You are welcome, thank you for reaching out here.",
"customer: Most welcome."
] | {
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"customer: I will start on Oct 16, return on Oct 18.",
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"agent: Thanks for waiting. .According to your given information we have found a flight with an airline Southwest of flight 1008 in an economy class with single connection. Would you like me to proceed further?",
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"agent: Thanks for waiting, Jack Perez.",
"customer: Ok.",
"agent: Sorry for the inconvenience, there were no flights moving to your location due to sold out of tickets.",
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"agent: Thank you for consulting our chat service. Hope we serve you again."
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"customer: Sure, I would like to go on 01/27 and return back on 01/29.",
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"agent: There is a flight available with Spirit airline, shall I book it?>.",
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"agent: Ok, no problem. Can you let me know on which date you booked your reservation?",
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"customer: Thank you."
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"customer: Samuel Nelson here. I would like you to book a ticket to Houston on the occasion of my sons convocation.",
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"customer: My genesis and terminus airport codes are LAX and IAH.",
"agent: Can I know your travelling dates?",
"customer: My trip details are as follows Mar 27 and Mar 29.",
"agent: Give me a moment.",
"customer: Sure.",
"agent: I have found a business class ticket with a price of 700 and 1 connection.",
"customer: Can you check for economy class with cost of 500?",
"agent: Sorry to inform you that there are no flights found with your requirements.",
"customer: No problem, I will find an alternative way.",
"agent: Thank you for contacting our agency."
] | {
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{
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"customer: Hello, I am Sharon Green.",
"agent: Hello, how may I help you?",
"customer: I would like to celebrate Steampunk festivals with my family at New York, NY - LGA. Will you help me to book a connecting flight?",
"agent: Sure, please share your journey dates?",
"customer: Ok, my journey dates are 10/24 and 10/26.",
"agent: May I know your origin airport code?",
"customer: Sure, Phoenix, PHX is my origin airport code.",
"agent: Do you need any price limit?",
"customer: Yes, I can spend up to 500.",
"agent: Sorry, no flights found on your given dates.",
"customer: Ok, no worries at all.",
"agent: Thank you for choosing us.",
"customer: Thank you."
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{
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"customer: Hi, I'm Margaret Taylor.",
"agent: Hello. How may I guide you?",
"customer: I am searching a flight, which travel towards IAD.",
"agent: Ok.",
"customer: Can you help me in booking a flight? Price limit is 500.",
"agent: Sure, I would be happy to help you. May I know your preferable dates?",
"customer: My preferable dates are 09/18 and 09/20.",
"agent: I need your source code to proceed the booking, can you provide me?",
"customer: I would like to start my journey from my location, i.e MSP. Please check.",
"agent: Sure, I will check it.",
"customer: Ok.",
"agent: Give me a minute. I am sorry to say that there is no flight with your details.",
"customer: Oh! ok. Thank you for your help.",
"agent: Thank you for reaching us."
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{
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"customer: Hi.",
"agent: Hello. How can I assist you at this moment?",
"customer: Would it be possible to cancel my reservation, which I have done with my name?",
"agent: Sure, can I have your good name please to check your reservation status?",
"customer: My name is Karen Jackson.",
"agent: Ok, please wait a moment.",
"customer: Ok.",
"agent: Sorry Karen Jackson, no reservation has found under your name to cancel.",
"customer: It's ok, thank you for the information.",
"agent: Thank you for choosing us."
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"customer: Hi.",
"agent: Hello, how may I serve you at this moment?",
"customer: Can you please book a flight ticket from DCA to HOU?",
"agent: Sure, can you please share your journey dates?",
"customer: My journey dates are Mar 3rd and Mar 5th.",
"agent: Do you have any connection limit?",
"customer: I am looking for a connecting flight.",
"agent: Are there any more specifications?",
"customer: No.",
"agent: May I know your name please?",
"customer: Charles Hall.",
"agent: We found a Spirit airlines, flight number 1004, and the fare of 300 in economy class. Shall I proceed?",
"customer: Please proceed.",
"agent: Your ticket has been reserved with connecting flight.",
"customer: Thank you.",
"agent: Thank you for approaching us."
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{
"status": "no_reservation",
"name": "Samantha Hill",
"flight": []
} | {
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"customer: Hello, I am Samantha Hill.",
"agent: Hello, how may I assist you for today?",
"customer: Due to my health issue I want to cancel my recent reservation, so can you please assist me with this?",
"agent: Sure, please wait a moment I will check your reservation details and get back to you.",
"customer: Sure.",
"agent: Sorry, I regret to say that there is no reservation found under your name.",
"customer: No problem, thank you for the information.",
"agent: Thank you for choosing us, have a nice day."
] | {
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"name": "Samantha Hill",
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} | [] | true |
{
"status": "no_reservation",
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"agent: Hello, How can I serve you?",
"customer: I want to change my existing reservation so, can you help me with this?",
"agent: Sure, Please wait a second.",
"customer: Sure.",
"agent: Sorry, No reservation found on your name.",
"customer: No problem, thank you for the information.",
"agent: Thank you for availing us."
] | {
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{
"status": "no_reservation",
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"customer: Hello.",
"agent: Hello. How may I help you?",
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"agent: Sure, I am here to help you. Can I know your name please?",
"customer: My name is Deborah Jones.",
"agent: Ok, please wait a moment. I will check your ticket status and let you know.",
"customer: Ok.",
"agent: Sorry to intimate you that, there is no reservation found on your name.",
"customer: Anyway, thanks for the information.",
"agent: You are welcome. Thank you for approaching us."
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