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{ "status": "book", "name": "Rebecca Gonzalez", "flight": [ 1019 ] }
{ "return_month": "July", "return_day": "30", "max_price": 1000, "departure_airport": "OAK", "max_connections": 1, "departure_day": "28", "goal": "book", "departure_month": "July", "name": "Rebecca Gonzalez", "return_airport": "BOS" }
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[ "customer: Hi.", "agent: Hello, how can I assist you?", "customer: Rebecca Gonzalez here. Please help me out in booking the ticket from OAK to BOS.", "agent: Sure, can you please provide your travel dates?", "customer: My trip dates will be 07/28 to 07/30.", "agent: Do you have any preferences?", "customer: My depart time must be in the morning.", "agent: Is there any class preference?", "customer: No.", "agent: Ok, please wait a minute.", "customer: Ok.", "agent: We found an American airline with flight 1019 having a fare 100 with stopover. Shall I proceed with booking?", "customer: Please proceed.", "agent: Your booking has been done.", "customer: Thank you.", "agent: Thank you." ]
{ "status": "book", "name": "Rebecca Gonzalez", "flight": [ 1019 ] }
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true
{ "status": "no_flight", "name": "Susan King", "flight": [] }
{ "return_month": "Jan", "return_day": "12", "max_price": 1000, "departure_airport": "PHX", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "Jan", "name": "Susan King", "return_airport": "SEA" }
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[ "customer: Hello. I am Susan King.", "agent: Hello, how may I support you?", "customer: I want to give beer party to my friends at Seattle, SEA. Can you help me in booking a flight ticket with a connecting flight?", "agent: Sure, can you please share me your travelling dates?", "customer: My travelling dates are from 01/10 to 01/12.", "agent: Where are your travelling from?", "customer: I am boarding from Phoenix, PHX.", "agent: Ok, please wait for a while.", "customer: Sure.", "agent: Sorry to inform you that there is no flight found on your requested dates.", "customer: Ok, No problem. Thank you.", "agent: Thanks for communicating us, have a good day." ]
{ "status": "no_flight", "name": "Susan King", "flight": [] }
[]
true
{ "status": "book", "name": "John Hall", "flight": [ 1024 ] }
{ "return_month": "Sept", "return_day": "1", "max_price": 5000, "departure_airport": "LAS", "max_connections": 1, "departure_day": "30", "goal": "book", "departure_month": "Aug", "name": "Larry Hernandez", "return_airport": "CLT" }
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[ "customer: hello,.", "agent: Hello, how may I aid you today?", "customer: I am passionate towards books, I am planning to visit The Billy Graham library at Charlotte, can you please help me in booking?", "agent: Sure, I will help you with booking.", "customer: Thank you.", "agent: May I know your planned journey dates?", "customer: My planned travel dates are 08/30 and 09/01.", "agent: Please share me from which city you flying to?", "customer: I am heading from Las Vegas, LAS. Charlotte airport code is CLT.", "agent: Do you need any halt in between the journey?", "customer: Yes, I need a halt.", "agent: Please wait for the while.", "customer: Sure.", "agent: Thank you for waiting, I found a connecting flight 1024 of airline AA and fare is 100.", "customer: Proceed with the booking.", "agent: Your ticket has been boked.", "customer: Thank you.", "agent: Thank you for reaching us, have a nice journey." ]
{ "status": "book", "name": "Larry Hernandez", "flight": [ 1024 ] }
[]
false
{ "status": "no_flight", "name": "Stephen Hall", "flight": [] }
{ "return_month": "Nov", "return_day": "10", "max_price": 200, "departure_airport": "BOS", "max_connections": 0, "departure_day": "8", "goal": "book", "departure_month": "Nov", "name": "Stephen Hall", "return_airport": "DCA" }
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[ "customer: Hello.", "agent: Hello, how may I assist you?", "customer: My name is Stephen Hall.", "agent: Nice to meet you Hall.", "customer: I want to travel from BOS to DCA to attend my business meeting. Will you please help me in booking my ticket?", "agent: Sure, I'm here to help you. Can you help me providing your journey dates please?", "customer: My preferable dates are 11/08 to 11/10. Please make sure the connection is 0.", "agent: Sorry to say this Hall, there are no flights with 0 connections.", "customer: That's ok. Thank you for checking.", "agent: Thank you for reaching us. Have a great day." ]
{ "status": "no_flight", "name": "Stephen Hall", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Dorothy Baker", "flight": [] }
{ "return_month": "Mar", "return_day": "25", "max_price": 1000, "departure_airport": "LGA", "max_connections": 1, "departure_day": "23", "goal": "book", "departure_month": "Mar", "name": "Dorothy Baker", "return_airport": "PHX" }
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[ "customer: Hello.", "agent: Hello. How may I help you?", "customer: I have to attend a Live Concert at Phoenix, could you please help me with booking a flight ticket from LGA to PHX?", "agent: Ok, may I know your travel dates?", "customer: I would like to depart on Mar 23rd and return on Mar 25th.", "agent: Let me know your connection limit.", "customer: I am looking for a connecting flight.", "agent: Do you have any other requirements?", "customer: I am looking for a normal- cost airline.", "agent: May I know your good name?", "customer: I am Dorothy Baker.", "agent: Sorry, no flight is running on your route.", "customer: Ok, not an issue. Anyways, thank you for the information.", "agent: Thanks for reaching us." ]
{ "status": "no_flight", "name": "Dorothy Baker", "flight": [] }
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true
{ "status": "no_flight", "name": "Jeffery Martin", "flight": [] }
{ "return_month": "July", "return_day": "3", "max_price": 5000, "departure_airport": "DCA", "max_connections": -1, "departure_day": "1", "goal": "book", "departure_month": "July", "name": "Jeffrey Martin", "return_airport": "LAX" }
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[ "customer: Hello. .", "agent: Hello, how can I help you?", "customer: I want to attend mechanical workshop, can you please book the ticket from DCA to LAX?", "agent: Sure, we are perky to assist you. Can you please let me know your travelling dates?", "customer: Sure, my planned departure and return travel dates are 1st and 3rd of July.", "agent: Is there any connection limit for you?", "customer: I don't have any specifications, I'm ok with any flight.", "agent: May I know your good name?", "customer: My name is Jeffrey Martin.", "agent: Sorry, we are unable to provide flights on your journey routes.", "customer: Oh! That's ok, thank you for giving the information anyways.", "agent: Thank you for contacting us." ]
{ "status": "no_flight", "name": "Jeffrey Martin", "flight": [] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1531392122182 }, { "button_name": "", "field_name": "from_city", "field_value": "DCA", "timestmamp": 1531392124230 }, { "button_name": "", "field_name": "to_city", "field_value": "LAX", "timestmamp": 1531392127070 }, { "button_name": "", "field_name": "return_day", "field_value": "", "timestmamp": 1531392158950 }, { "button_name": "", "field_name": "departure_day", "field_value": "07/01", "timestmamp": 1531392162754 }, { "button_name": "", "field_name": "return_day", "field_value": "07/03", "timestmamp": 1531392166175 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1531392204799 }, { "button_name": "", "field_name": "customer-name", "field_value": "Jeffery MArtin", "timestmamp": 1531392240697 }, { "button_name": "", "field_name": "customer-name", "field_value": "Jeffery Martin", "timestmamp": 1531392247683 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_flight", "timestmamp": 1531392264028 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1531392265101 } ]
false
{ "status": "no_reservation", "name": "Jeffrey Williams", "flight": [] }
{ "return_month": "Apr", "return_day": "21", "max_price": 5000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "19", "goal": "change", "departure_month": "Apr", "name": "Jeffrey Williams", "return_airport": "AUS" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am Jeffrey Williams.", "agent: How may I abet you today?", "customer: I want to change my existing reservation as my tournament got rescheduled. Please help me.", "agent: Sure, wait a moment I will check whether the reservation available or not.", "customer: Ok.", "agent: Thanks for waiting, we did not found any reservation by this name.", "customer: No issues, thank you.", "agent: Thanks for reaching us." ]
{ "status": "no_reservation", "name": "Jeffrey Williams", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Paul Collins", "flight": [] }
{ "return_month": "July", "return_day": "28", "max_price": 500, "departure_airport": "SFO", "max_connections": 0, "departure_day": "26", "goal": "book", "departure_month": "July", "name": "Paul Collins", "return_airport": "DFW" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Paul Collins.", "agent: How can I help you out?", "customer: Could you help me in booking a flight ticket from SFO to DFW?", "agent: Sure, Can you please let me know your planned trip dates?", "customer: I will start on July 26, return on July 28.", "agent: Is there any connection limit for you?", "customer: I want direct flight.", "agent: Please help me with your specific depart and arrival timings.", "customer: My return time should be morning.", "agent: Do you have any class preference?", "customer: No.", "agent: Is there nay other specifications to be met?", "customer: I want normal cost airline.", "agent: Thanks for providing details, no flights are available on your journey routes.", "customer: Not an issue, thank you.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "Paul Collins", "flight": [] }
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true
{ "status": "book", "name": "John Scott", "flight": [ 1012 ] }
{ "return_month": "Oct", "return_day": "5", "max_price": 5000, "departure_airport": "DFW", "max_connections": 1, "departure_day": "3", "goal": "book", "departure_month": "Oct", "name": "John Scott", "return_airport": "ATL" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am John Scott.", "agent: How can I be your helping hand?", "customer: I would like to book a flight ticket to Atlanta, GA -ATL on 09/03.", "agent: Ok.", "customer: Sorry, book on 10/03.", "agent: May I have your travelling details?", "customer: Dallas& Fort Worth, TX - DFW is my source. And I should return on 10/05.", "agent: Do you have any specifications?", "customer: Yes, 5000 is my price limit.", "agent: Thanks for waiting. You have 1012 flight with 1 connection of price 300 in Delta airline. Shall I reserve your ticket?", "customer: Ok,proceed.", "agent: Your ticket was booked.", "customer: Thank yopu.", "agent: Thank you for your time with us." ]
{ "status": "book", "name": "John Scott", "flight": [ 1012, 1018 ] }
[]
true
{ "status": "book", "name": "Gregory Carter", "flight": [ 1025 ] }
{ "return_month": "Jan", "return_day": "13", "max_price": 1000, "departure_airport": "EWR", "max_connections": 1, "departure_day": "11", "goal": "book", "departure_month": "Jan", "name": "Gregory Carter", "return_airport": "MCO" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Gregory Carter.", "agent: How may I help you today?", "customer: Can you please reserve me a flight ticket which is having it's depart time in the afternoon and return in the afternoon?", "agent: Sure, let me know your travel dates please?", "customer: I have planned to travel on Jan 11th and return on Jan 13th.", "agent: Could you please share me your airport codes?", "customer: I would like to fly from EWR to MCO.", "agent: Ok, is there any class preference?", "customer: I prefer connecting flight.", "agent: Do you need any airline preference?", "customer: No.", "agent: Please wait for a while.", "customer: Ok.", "agent: Jet Blue airlines is providing a connecting flight with the ticket fare of 100 and depart time is 14:00 PM, arrival time is 16:00 PM. Shall I proceed?", "customer: Ok, please book this ticket.", "agent: Your ticket has been confirmed by flight number 1025 and an economy class.", "customer: Thank you.", "agent: Thanks for choosing us." ]
{ "status": "book", "name": "Gregory Carter", "flight": [ 1025 ] }
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true
{ "status": "no_reservation", "name": "Anthony King", "flight": [] }
{ "return_month": "Sept", "return_day": "14", "max_price": 1000, "departure_airport": "MSP", "max_connections": 1, "departure_day": "12", "goal": "cancel", "departure_month": "Sept", "name": "Anthony King", "return_airport": "DFW" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am Anthony King.", "agent: How may I assist you?", "customer: Would you it be possible to cancel my reservation?", "agent: Sure, I am here to help you with your concern.", "customer: Thanks.", "agent: Please wait a moment, I will check your reservation status and revert you.", "customer: Sure, take your time.", "agent: Anthony, no reservation has been found on your name in our database.", "customer: It's ok, thanks for your information.", "agent: Thank you for choosing our agency." ]
{ "status": "no_reservation", "name": "Anthony King", "flight": [] }
[]
true
{ "status": "book", "name": "Jerry Perez", "flight": [ 1028 ] }
{ "return_month": "Nov", "return_day": "3", "max_price": 5000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "Nov", "name": "Jerry Perez", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello. How may I guide you now?", "customer: I would like to attend a meeting at Houston, please help me in booking a ticket from HOU to IAH.", "agent: May I know your desired dates for this journey?", "customer: My desired travel dates are on Nov 1 and Nov 3.", "agent: May I know your maximum connection limit?", "customer: I need a flight with single connection.", "agent: Do you have any other requirements?", "customer: No more requirements. Thank you for asking.", "agent: Meanwhile, may I know your name please?", "customer: My name is Jerry Perez.", "agent: There is a flight-1018 by Frontier Airlines with 1 connection at the price of 100 in economy class with depart at 16:00 hours and return at 11:00 hours. Can I book it for you now?", "customer: Ok, please book my ticket.", "agent: Your ticket is successfully reserved, thank you for choosing us.", "customer: Thank you for your assistance.", "agent: Have a safe flight journey." ]
{ "status": "book", "name": "Jerry Perez", "flight": [ 1028 ] }
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true
{ "status": "no_reservation", "name": "Carol Clark", "flight": [] }
{ "return_month": "Apr", "return_day": "9", "max_price": 500, "departure_airport": "DEN", "max_connections": 1, "departure_day": "7", "goal": "book", "departure_month": "Apr", "name": "Carol Clark", "return_airport": "OAK" }
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[ "customer: Hi.", "agent: Hello, how can I help you?", "customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?", "agent: Sure, may I know your name?", "customer: I am Carol Clark.", "agent: Please wait a second.", "customer: Sure.", "agent: Sorry, no reservation found on your name.", "customer: Ok, no problem. Thanks for the information.", "agent: Thank you for opting us." ]
{ "status": "book", "name": "Carol Clark", "flight": [ 1003, 1021 ] }
[ { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1532610253647 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1532610273703 }, { "button_name": "", "field_name": "customer-name", "field_value": "Carol Clark.", "timestmamp": 1532610302331 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1532610341407 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1532610343023 } ]
false
{ "status": "book", "name": "Dennis Harris", "flight": [ 1011 ] }
{ "return_month": "July", "return_day": "28", "max_price": 200, "departure_airport": "ORD", "max_connections": 1, "departure_day": "26", "goal": "book", "departure_month": "July", "name": "Dennis Harris", "return_airport": "PHX" }
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[ "customer: Hello.", "agent: Hello, how may I aid you today?", "customer: I need to reserve a ticket from ORD to PHX, can you help me in doing that?", "agent: Sure, please share me your trip dates.", "customer: My trip dates are July 26 to 28.", "agent: Is there any class preferences for you?", "customer: No.", "agent: Is there any time concern for you?", "customer: No.", "agent: Please share me your other specifications.", "customer: I need a connecting flight.", "agent: For booking, we need your good name. Please mention it.", "customer: I am Dennis Harris.", "agent: We found a AA airlines and 1011 is flight number with a fare of 600. Shall I proceed?", "customer: Ok, proceed.", "agent: Your ticket is confirmed with a business class.", "customer: Thank you.", "agent: Thank you for opting us." ]
{ "status": "no_flight", "name": "Dennis Harris", "flight": [] }
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false
{ "status": "book", "name": "Christopher Allen", "flight": [ 1010 ] }
{ "return_month": "Nov", "return_day": "11", "max_price": 1000, "departure_airport": "PHL", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Nov", "name": "Christopher Allen", "return_airport": "DCA" }
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[ "customer: Hi.", "agent: Hello, how can I assist you?", "customer: I would like to book a ticket from PHL to DCA, can you please help me with that?", "agent: Sure, may I know your name to proceed further?", "customer: Christopher Allen here.", "agent: Do you need any connections between your trip?", "customer: I need a flight with 1 connection limit.", "agent: May I know your preferred dates to reserve your seat?", "customer: The travel dates are from 11/09 to 11/11.", "agent: Do you need any other requirements?", "customer: No.", "agent: As per your requirements there is a Southwest airlines, Flight number:1010 is going on your way with single connection and price:100. Is that Ok for you?", "customer: Please proceed.", "agent: Your ticket has been booked successfully.", "customer: Thank you.", "agent: Thank you for opting us." ]
{ "status": "book", "name": "Christopher Allen", "flight": [ 1010 ] }
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true
{ "status": "book", "name": "Jason Hall", "flight": [ 1011 ] }
{ "return_month": "Dec", "return_day": "30", "max_price": 500, "departure_airport": "OAK", "max_connections": 1, "departure_day": "28", "goal": "book", "departure_month": "Dec", "name": "Jason Hall", "return_airport": "HOU" }
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[ "customer: Hello,. I am Jason Hall.", "agent: Hello, how can I serve you today?", "customer: Can you please book a flight ticket from Oakland, OAK to Houston, HOU?", "agent: Sure, I can book a ticket for you.", "customer: Thank you.", "agent: May I know your planned travel dates?", "customer: My journey dates are, depart on 12/28 and return back on 12/30.", "agent: Hawaiian airline plane is available for you with a fare of 200, are you ok with this flight?", "customer: Ok, proceed with the booking.", "agent: Ok, your booking has been confirmed with 1011 flight.", "customer: Thanks for your service.", "agent: Thanks for approaching us, have a nice day." ]
{ "status": "book", "name": "Jason Hall", "flight": [ 1011 ] }
[]
true
{ "status": "no_flight", "name": "Andrew Baker", "flight": [] }
{ "return_month": "July", "return_day": "14", "max_price": 1000, "departure_airport": "OAK", "max_connections": 1, "departure_day": "12", "goal": "book", "departure_month": "July", "name": "Andrew Baker", "return_airport": "DFW" }
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[ "customer: Hello.", "agent: Hello, how can I aid you for today?", "customer: Can you book a connecting flight from OAK to DFW?", "agent: I am here to help you in booking your flight ticket. Can you please provide your planned dates of journey?", "customer: July, 12 and July, 14 are my travel dates.", "agent: Do you have any preference about the connection limit for your journey?", "customer: I prefer to connecting flight.", "agent: Do you have any other requirement to met with for your journey?", "customer: I need to return at evening time.", "agent: Can you please provide your name for further proceeding?", "customer: Andrew Baker here.", "agent: Sorry to say this Andrew Baker, I am not able to find any flights which travels to your region.", "customer: That's ok, no problem. Thank you.", "agent: You are welcome, thank you for reaching us." ]
{ "status": "no_flight", "name": "Andrew Baker", "flight": [] }
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true
{ "status": "book", "name": "Alexander Anderson", "flight": [ 1025 ] }
{ "return_month": "Dec", "return_day": "30", "max_price": 5000, "departure_airport": "SEA", "max_connections": 1, "departure_day": "28", "goal": "book", "departure_month": "Dec", "name": "Alexander Anderson", "return_airport": "AUS" }
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[ "customer: Hello, I am Alexander Anderson.", "agent: Hello, How exactly I can serve you the best today?", "customer: Please book a ticket to TX - AUS, Austin, with a connecting flight. As I need to attend citizenship day celebration with my neighbours.", "agent: Sure, we are perky to serve you.", "customer: Thank you.", "agent: Can you please provide your take off airport code?", "customer: Seattle, WA - SEA.", "agent: Could you let me know when you are willing to travel?", "customer: On 12/28, I will start.", "agent: Let me know your return date?", "customer: And I will return on 12/30.", "agent: Ok, wait for a while I will check the availability of flights and revert you.", "customer: Sure.", "agent: Thanks for your precious time. We found AA airline fare of 100. Shall I proceed for booking with single stop over flight?", "customer: Yes, please proceed for booking.", "agent: Your ticket has been reserved with flight number 1025.", "customer: Thank you for your service.", "agent: Thank you for availing us, Have a safe journey!." ]
{ "status": "book", "name": "Alexander Anderson", "flight": [ 1025 ] }
[]
true
{ "status": "no_reservation", "name": "Elizabeth Green", "flight": [] }
{ "return_month": "Mar", "return_day": "23", "max_price": 500, "departure_airport": "SEA", "max_connections": 1, "departure_day": "21", "goal": "cancel", "departure_month": "Mar", "name": "Elizabeth Green", "return_airport": "MSP" }
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[ "customer: Hello.", "agent: Hello, how may I help you for this moment?", "customer: Due to my ill health, I would like to cancel my recent reservation. Please help me out.", "agent: Sure, could you please mention your name for further process?", "customer: My name is Elizabeth Green.", "agent: Ok, please wait for a mean while.", "customer: Sure.", "agent: Sorry Green, there is no reservation found as per your name to cancel your reservation.", "customer: Ok, no issue. Thank you for your information.", "agent: You are welcome and have a great day." ]
{ "status": "no_reservation", "name": "Elizabeth Green", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Brandon Miller", "flight": [] }
{ "return_month": "June", "return_day": "12", "max_price": 200, "departure_airport": "HOU", "max_connections": 1, "departure_day": "10", "goal": "change", "departure_month": "June", "name": "Brandon Miller", "return_airport": "HOU" }
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[ "customer: Hello.", "agent: Hello. How may I serve you now?", "customer: Can you please change reservation due to climate issues?", "agent: Ok. To change your reservation, may I have your name please?", "customer: Brandon Miller is my name.", "agent: Sorry, there was no reservation with your name.", "customer: Ok, no issues.", "agent: Thank you for reaching us.", "customer: Thanks for your information." ]
{ "status": "no_reservation", "name": "Brandon Miller", "flight": [] }
[]
true
{ "status": "book", "name": "Jeffrey Davis", "flight": [ 1011 ] }
{ "return_month": "May", "return_day": "3", "max_price": 1000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "May", "name": "Jeffrey Davis", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello, how may I support you?", "customer: I am Jeffrey Davis, I want to book a flight ticket to attend my sister's baby shower ceremony. Can you help me with that?", "agent: Sure, can you please share your airport codes?", "customer: I would like to travel from HOU to SEA.", "agent: Kindly share your price limit?", "customer: Price limit should not exceed 1000.", "agent: Please provide your journey dates?", "customer: I want to fly from 05/01 and return on 05/03.", "agent: Please wait a while.", "customer: Ok.", "agent: Thank you for waiting. We found a flight with AA airlines and flight number is 1011 having single connection.", "customer: It is perfect for me, please proceed with the booking.", "agent: Your reservation has been done.", "customer: Thanks for helping me.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Jeffrey Davis", "flight": [ 1011 ] }
[]
true
{ "status": "book", "name": "Timothy Rodriguez", "flight": [ 1020 ] }
{ "return_month": "June", "return_day": "25", "max_price": 5000, "departure_airport": "LAX", "max_connections": 1, "departure_day": "23", "goal": "book", "departure_month": "June", "name": "Timothy Rodriguez", "return_airport": "CLT" }
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[ "customer: Hi.", "agent: Hello, how may I assist you today?", "customer: I am planning to visit the Daniel Stowe Botanical Garden at Charlotte. Can you please help me in booking a ticket?", "agent: Sure, can you share your travel dates please?", "customer: My travel dates are June 23 and June 25.", "agent: May I know your specific airport codes?", "customer: My journey airport codes are LAX and CLT.", "agent: Do you have any connection limit?", "customer: Yes, I am looking for a flight with one connection.", "agent: Please share me your good name to proceed for further.", "customer: My name is Timothy Rodriguez.", "agent: Do you have any other specifications?", "customer: No.", "agent: We found a connecting flight 1020 in United Airlines with cost 300. Shall I proceed for booking with economy class?", "customer: Yes, proceed.", "agent: Your ticket has been reserved.", "customer: Thank you for your help.", "agent: Thank you for supporting us." ]
{ "status": "book", "name": "Timothy Rodriguez", "flight": [ 1020 ] }
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true
{ "status": "book", "name": "Dorothy Jones", "flight": [ 1010 ] }
{ "return_month": "Nov", "return_day": "27", "max_price": 1000, "departure_airport": "SEA", "max_connections": 1, "departure_day": "25", "goal": "book", "departure_month": "Nov", "name": "Dorothy Jones", "return_airport": "PHL" }
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[ "customer: Hello. I am Dorothy Jones.", "agent: Hello, how shall I aid you?", "customer: I need to book a flight ticket from WA-SEA to PA-PHL.", "agent: May I know your travelling dates please?", "customer: Sure, My travelling dates are from 11/25 to 11/27.", "agent: Ok, I will check the flight availability and revert you in a moment.", "customer: Sure.", "agent: We found an airline Jet Blue with airline number 1010. Price is 100 with two connections.", "customer: You can proceed for booking a flight ticket.", "agent: Ok, your reservation has been processed.", "customer: Thanks for your information.", "agent: Thank you for contacting us, have a safe journey." ]
{ "status": "book", "name": "Dorothy Jones", "flight": [ 1020 ] }
[]
false
{ "status": "no_reservation", "name": "Richard Evans", "flight": [] }
{ "return_month": "Dec", "return_day": "6", "max_price": 200, "departure_airport": "MSP", "max_connections": 1, "departure_day": "4", "goal": "change", "departure_month": "Dec", "name": "Richard Evans", "return_airport": "DTW" }
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[ "customer: Hello.", "agent: Hello. How may I help you today?", "customer: My holiday vacation has been postponed, can you please help me for changing the existing reservation?", "agent: I will help you with that.", "customer: Thank you.", "agent: Please wait for a moment. May I know your name please?", "customer: Sure, please check the reservation is on the name of Richard Evans.", "agent: I am sorry to say that there is no reservation found.", "customer: Ok, no problem. Thank you for your information.", "agent: Thank you for contacting us." ]
{ "status": "no_reservation", "name": "Richard Evans", "flight": [] }
[]
true
{ "status": "book", "name": "Carol Brown", "flight": [ 1011 ] }
{ "return_month": "Jan", "return_day": "27", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "25", "goal": "book", "departure_month": "Jan", "name": "Carol Brown", "return_airport": "ATL" }
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[ "customer: Hello,.", "agent: Hello. How may I assist you today?", "customer: I am Carol Brown. I need to book a flight ticket from JFK to ATL, can you please help me to book a flight ticket?", "agent: Sure, I am here to assist you about this but I need some information from you, like when you are going to travel for this trip.", "customer: My journey dates are Jan 25 and Jan 27.", "agent: Please wait for a minute, let me check.", "customer: Sure.", "agent: I found a direct flight with price 100, shall I proceed?", "customer: Yes, please proceed.", "agent: Your ticket has been booked with flight-1011.", "customer: May I know the airline name please?", "agent: Frontier airline is providing flight for you.", "customer: Thank you for your service.", "agent: My pleasure." ]
{ "status": "book", "name": "Carol Brown", "flight": [ 1011, 1023, 1028 ] }
[]
true
{ "status": "book", "name": "Carolyn Robinson", "flight": [ 1005 ] }
{ "return_month": "May", "return_day": "30", "max_price": 1000, "departure_airport": "ORD", "max_connections": 1, "departure_day": "28", "goal": "book", "departure_month": "May", "name": "Carolyn Robinson", "return_airport": "CLT" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: I am Carolyn Robinson, I would like to visit Charlotte to attend a my sister birthday party, can you help me to find a flight from ORD to CLT?", "agent: On which dates would you like me to book your ticket?", "customer: My period of journey are 05/28 and 05/30.", "agent: Thanks for your data, there is a flight-1005 on Hawaiian airline, shall I proceed?", "customer: Yes, you can proceed.", "agent: Ok, your reservation is done with your name Carolyn Robinson.", "customer: Thank you very much.", "agent: Thanks for consulting us, have a safe trip." ]
{ "status": "book", "name": "Carolyn Robinson", "flight": [ 1005 ] }
[]
true
{ "status": "book", "name": "Helen Parker", "flight": [ 1013 ] }
{ "return_month": "Nov", "return_day": "19", "max_price": 1000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "Nov", "name": "Helen Parker", "return_airport": "IAH" }
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[ "customer: Hi.", "agent: Hello, how may I help you today?", "customer: Please help me to book a flight ticket from DTW to IAH.", "agent: Sure, may I know your travelling dates?", "customer: My journey dates are from Nov, 17 to Nov, 19.", "agent: On which name shall I reserve flight ticket?", "customer: Helen Parker.", "agent: Do you need any specifications?", "customer: I need a single connecting flight and I prefer an economy class to fly.", "agent: Please wait.", "customer: Sure.", "agent: There is a flight with one connection and the price is 100 in JetBlue Airlines, can I proceed with the reservation?", "customer: Please proceed.", "agent: Your ticket has been reserved with the flight number 1013.", "customer: Thank you.", "agent: Thank you for reaching our service." ]
{ "status": "book", "name": "Helen Parker", "flight": [ 1013 ] }
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true
{ "status": "no_flight", "name": "Karen Lee", "flight": [] }
{ "return_month": "May", "return_day": "12", "max_price": 200, "departure_airport": "HOU", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "May", "name": "Karen Lee", "return_airport": "SEA" }
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[ "customer: Hi.", "agent: Hello. How can I assist you today?", "customer: I am Karen Lee. I am planning to travel from HOU to SEA, can you help in booking a flight?", "agent: Definitely, I will help you with that booking. Please share your travelling dates.", "customer: My travelling dates are 05/10 to 05/12.", "agent: Just give a moment.", "customer: Ok.", "agent: Sorry, there is no flight available on your desired route.", "customer: That's ok, thank you.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Karen Lee", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Raymond Martinez", "flight": [] }
{ "return_month": "July", "return_day": "23", "max_price": 1000, "departure_airport": "PHX", "max_connections": 1, "departure_day": "21", "goal": "change", "departure_month": "July", "name": "Raymond Martinez", "return_airport": "DEN" }
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[ "customer: Hello.", "agent: Hello, how may I aid you?", "customer: Due to heavy rain, I want to change my reservation. Can you help me?", "agent: Sure, I am here to help you. May I know your name to proceed further?", "customer: Raymond Martinez here.", "agent: Please wait for a while, I will check the status and revert to you.", "customer: Ok.", "agent: Thank you for your time, There was no reservation found on your name.", "customer: No problem, Thanks for the information.", "agent: Thank you for choosing us." ]
{ "status": "no_reservation", "name": "Raymond Martinez", "flight": [] }
[]
true
{ "status": "book", "name": "Stephen White", "flight": [ 1017 ] }
{ "return_month": "June", "return_day": "7", "max_price": 200, "departure_airport": "OAK", "max_connections": 1, "departure_day": "5", "goal": "book", "departure_month": "June", "name": "Stephen White", "return_airport": "DFW" }
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[ "customer: Hi.", "agent: Hello. How may I guide you today?", "customer: Can you find a flight for me from OAK to DFW?", "agent: Sure, I am here to help you with that. Can you please share your planned travel dates?", "customer: Ok, my journey dates are from June 05 to 07.", "agent: May I know your name please?", "customer: Sure, I am Stephen White.", "agent: Do you have any class preference?", "customer: No, I need a connecting flight.", "agent: Would you like to travel in a connecting flight or in direct flight?", "customer: I need a connecting flight as I said before.", "agent: Do you have any other specifications?", "customer: No.", "agent: Flight-1017 is available in Delta Airlines with single connection limit and the ticket price is 100. Shall I proceed with booking?", "customer: Yes, please.", "agent: Stephen White, your booking is done in economy class, the depart time and return time is afternoon.", "customer: Thank you.", "agent: Most welcome, thank you for reaching us. Have a safe journey." ]
{ "status": "book", "name": "Stephen White", "flight": [ 1017 ] }
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true
{ "status": "book", "name": "James Roberts", "flight": [ 1006 ] }
{ "return_month": "May", "return_day": "13", "max_price": 200, "departure_airport": "MCO", "max_connections": 1, "departure_day": "11", "goal": "book", "departure_month": "May", "name": "James Roberts", "return_airport": "DEN" }
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[ "customer: Hi.", "agent: Hello.", "customer: James Roberts here.", "agent: How may I guide you today?", "customer: Please help me out in booking the ticket from MCO to DEN.", "agent: Sure, I will help you with that. Can you please share your preferable journey dates?", "customer: My trip dates will be 05/11 to 05/13.", "agent: Is there any halt in between journey?", "customer: Yes, I need 1 lay by with in my route.", "agent: Please wait for a minute.", "customer: Ok.", "agent: I found a flight for you with price of 100, flight number is 1006 and connection is 1. Is it ok for you?", "customer: Please confirm with it.", "agent: I confirmed your ticket successfully.", "customer: Thank you." ]
{ "status": "book", "name": "James Roberts", "flight": [ 1006 ] }
[]
true
{ "status": "no_flight", "name": "Edward Williams", "flight": [] }
{ "return_month": "Nov", "return_day": "16", "max_price": 500, "departure_airport": "LAS", "max_connections": 1, "departure_day": "14", "goal": "book", "departure_month": "Nov", "name": "Edward Williams", "return_airport": "AUS" }
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[ "customer: Hello, I am Edward Williams.", "agent: Hello Edward Williams. How can I aid you today?", "customer: Can you please assist me in booking a flight ticket from NV-LAS to TX-AUS?", "agent: Sure, when are you planning to travel?", "customer: My journey dates are from 11/14 to 11/16.", "agent: Do you need a halt?", "customer: Yes, I need a halt in between journey.", "agent: Thank you for your details, there are no flights found with the given details.", "customer: That's ok, not a problem. Thanks for your information.", "agent: Ok, thank you." ]
{ "status": "no_flight", "name": "Edward Williams", "flight": [] }
[]
true
{ "status": "book", "name": "Anna Edwards", "flight": [ 1009 ] }
{ "return_month": "Jan", "return_day": "24", "max_price": 500, "departure_airport": "MSP", "max_connections": 1, "departure_day": "22", "goal": "book", "departure_month": "Jan", "name": "Anna Edwards", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello, how may I support you?", "customer: I am Anna Edwards. I would like to visit Lady Bird Lake at San Francisco with my friend, please help me in booking a ticket from MSP to SFO.", "agent: Sure, may I know how much can you spend for this booking?", "customer: I can pay up to 500.", "agent: Are you looking for an economy class or business class ticket?", "customer: I need a economy class flight.", "agent: On what dates are you planning to travel?", "customer: My travelling dates are 01/22 and return on 01/24.", "agent: Do you need a stop over in the middle of your journey?", "customer: I need a stopover in between the journey.", "agent: At what time do you prefer to travel?", "customer: No restriction on time.", "agent: Ok, please be on hold for sometime, as I can check a flight for your journey with the best airlines.", "customer: Sure.", "agent: Hawaiian airline with flight number 1009 is leaving in the evening with a total tariff of 100. Is that fine?", "customer: You can proceed with booking.", "agent: Your booking has been done in economy class.", "customer: Thank you.", "agent: Thank you for picking us." ]
{ "status": "book", "name": "Anna Edwards", "flight": [ 1009 ] }
[]
true
{ "status": "book", "name": "Lisa Edwards", "flight": [ 1014 ] }
{ "return_month": "May", "return_day": "9", "max_price": 5000, "departure_airport": "BOS", "max_connections": 1, "departure_day": "7", "goal": "book", "departure_month": "May", "name": "Lisa Edwards", "return_airport": "JFK" }
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[ "customer: Hi.", "agent: Hello, how may I render you?", "customer: I want to book a ticket from BOS to JFK, can you help me?", "agent: Sure, may I know your journey dates?", "customer: My travel dates are 05/07 and 05/09.", "agent: Do you have any specification?", "customer: I need a flight with connection 1.", "agent: May I know your good name for further process?", "customer: Myself Lisa Edwards.", "agent: Thank you for sharing your journey details, please hold on. You have a flight with airline Hawaiian and flight number is 1014 with 1 connection and price is 200.", "customer: Sure. You can book it.", "agent: Your reservation is done.", "customer: Thank you for booking.", "agent: Thank you for choosing us, have a nice day." ]
{ "status": "book", "name": "Lisa Edwards", "flight": [ 1014 ] }
[]
true
{ "status": "no_reservation", "name": "Stephanie Carter", "flight": [] }
{ "return_month": "Sept", "return_day": "11", "max_price": 500, "departure_airport": "DCA", "max_connections": 1, "departure_day": "9", "goal": "cancel", "departure_month": "Sept", "name": "Stephanie Carter", "return_airport": "PHX" }
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[ "customer: Hi.", "agent: Hello. How may I help you for today?", "customer: Please cancel my recent reservation. As budget was very high for our planned trip and we are not able to arrange our budget, so can you help me with this?", "agent: Sure, may I know your name?", "customer: Sure, my name is Stephanie Carter.", "agent: Sorry to say, no reservation found on your name.", "customer: That's ok, thank you.", "agent: Thank you for reaching us, have a nice day." ]
{ "status": "no_reservation", "name": "Stephanie Carter", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Richard Edwards", "flight": [] }
{ "return_month": "Jan", "return_day": "28", "max_price": 200, "departure_airport": "LAX", "max_connections": 0, "departure_day": "26", "goal": "book", "departure_month": "Jan", "name": "Richard Edwards", "return_airport": "DCA" }
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[ "customer: Hi.", "agent: Hello, how can I assist you today?", "customer: Can you help me to book a direct flight?", "agent: Sure, On which dates would you like me to book a flight ticket for you?", "customer: My travelling dates are Jan 26 and 28.", "agent: On what name, do I need to reserve your ticket?", "customer: Please book under my name Richard Edwards.", "agent: Can you please provide your take off and landing airport codes?", "customer: My airport codes are LAX and DCA.", "agent: Do you have any other requirements?", "customer: No.", "agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.", "customer: No issues, thank you.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Richard Edwards", "flight": [] }
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true
{ "status": "book", "name": "Raymond Gonzalez", "flight": [ 1004 ] }
{ "return_month": "June", "return_day": "13", "max_price": 200, "departure_airport": "MCO", "max_connections": 1, "departure_day": "11", "goal": "book", "departure_month": "June", "name": "Raymond Gonzalez", "return_airport": "IAD" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: Please book me a flight ticket from MCO to IAD to meet my family.", "agent: May I know your trip dates to go?", "customer: I have planned to travel on June 11th and return on June 13th.", "agent: Do you have any connection limit?", "customer: I prefer one connection limit.", "agent: Is there any other specifications?", "customer: No, thanks.", "agent: Can I have your name?", "customer: Myself Raymond Gonzalez.", "agent: There is a connecting flight-1004 in economy class, is it fine for you?", "customer: Ok, please book this ticket.", "agent: Ok, booking is done on Delta airlines.", "customer: Thank you.", "agent: Thanks for choosing us." ]
{ "status": "book", "name": "Raymond Gonzalez", "flight": [ 1004, 1011 ] }
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true
{ "status": "book", "name": "Rachel Young", "flight": [ 1011 ] }
{ "return_month": "July", "return_day": "21", "max_price": 1000, "departure_airport": "SEA", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "July", "name": "Rachel Young", "return_airport": "PHX" }
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[ "customer: Hello.", "agent: Hello. How can I aid you at this moment?", "customer: Can you please help me to book a ticket from SEA to PHX?", "agent: Sure, I will help you with this. Can you please provide your journey dates?", "customer: My journey dates are on July 19 and July 21.", "agent: Do you have any connection limit preference.", "customer: I need single stopover.", "agent: Do you have any other specifications?", "customer: No.", "agent: May I know your good name please?", "customer: My name is Rachel Young.", "agent: United Airlines is providing connecting flight on this route with a ticket fare of 100 and flight departs at 15:00PM and arrives at 2:00AM, shall I book your ticket in this flight?", "customer: You can proceed.", "agent: Rachel Young, your ticket is booked in economy class of flight number 1011.", "customer: Thank you.", "agent: You are welcome and have a safe journey." ]
{ "status": "book", "name": "Rachel Young", "flight": [ 1011 ] }
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true
{ "status": "no_reservation", "name": "Debra Roberts", "flight": [] }
{ "return_month": "Dec", "return_day": "19", "max_price": 200, "departure_airport": "MCO", "max_connections": 1, "departure_day": "17", "goal": "change", "departure_month": "Dec", "name": "Debra Roberts", "return_airport": "DFW" }
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[ "customer: Hi.", "agent: Hello, how may I aid you today?", "customer: I am Debra Roberts. As my friend met with an accident last day, I need to change my reservation. Can you help me out?", "agent: Sure, we are here to help you.", "customer: Thank you.", "agent: Please hold a moment, let me check your reservation and revert to you.", "customer: Ok.", "agent: Thanks for your time, sorry, no reservation found with provided name.", "customer: Ok, no issues. Thank you for your information.", "agent: Thank you for availing us." ]
{ "status": "no_reservation", "name": "Debra Roberts", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Carol Young", "flight": [] }
{ "return_month": "May", "return_day": "18", "max_price": 1000, "departure_airport": "DCA", "max_connections": 1, "departure_day": "16", "goal": "cancel", "departure_month": "May", "name": "Carol Young", "return_airport": "ORD" }
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[ "customer: Hi.", "agent: Hello, how can I aid you today?", "customer: Please help me to cancel my recent reservation due to my trip got cancelled.", "agent: Sure, may I know your good name please?", "customer: I am Carol young.", "agent: Ok, give me a minute.", "customer: Ok.", "agent: We didn't found any reservation according to your requirements.", "customer: Ok,not an issue. Thank you.", "agent: Thank you for availing us." ]
{ "status": "no_reservation", "name": "Carol Young", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Robert Mitchell", "flight": [] }
{ "return_month": "Jan", "return_day": "12", "max_price": 1000, "departure_airport": "DEN", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "Jan", "name": "Robert Mitchell", "return_airport": "SEA" }
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[ "customer: Hi. Robert Mitchell here.", "agent: Hello, how may I serve you today?", "customer: I am looking for a flight ticket with return time as morning. Can you book it?", "agent: Sure, I will help you with booking. Please share me your source and destination airport code?", "customer: Yes, the airport codes are from DEN to SEA.", "agent: May I know your connection limit?", "customer: I am looking for a single connection.", "agent: Please mention your planned journey dates?", "customer: Yes, my travel dates are from Jan 10 to Jan 12.", "agent: Thank you for the details, sorry there is no flight available on your given journey dates.", "customer: Ok, not a problem.", "agent: Thank you for visiting us, we hope see you again.", "customer: Thank you." ]
{ "status": "no_flight", "name": "Robert Mitchell", "flight": [] }
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true
{ "status": "no_flight", "name": "Brenda Adams", "flight": [] }
{ "return_month": "Feb", "return_day": "20", "max_price": 200, "departure_airport": "OAK", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "Feb", "name": "Brenda Adams", "return_airport": "DFW" }
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[ "customer: Hi. I am Brenda Adams.", "agent: Hello, how can I aid you?", "customer: As my budget is low, I need a flight with fare 200.", "agent: Sure.", "customer: .Can you help me in booking?", "agent: Sure. Can I know your travelling dates?", "customer: I planned my trip on 02/18 and return on 02/20.", "agent: May I know your journey points?", "customer: My journey starts from OAK and end at DFW.", "agent: Do you need any connection?", "customer: I need a connecting flight in between my journey.", "agent: We did not find any flights matching your criterion.", "customer: No issue, thank you for your time.", "agent: Thank you for opting us." ]
{ "status": "book", "name": "Brenda Adams", "flight": [ 1000, 1013 ] }
[]
false
{ "status": "book", "name": "Edward Hall", "flight": [ 1014 ] }
{ "return_month": "June", "return_day": "27", "max_price": 1000, "departure_airport": "SEA", "max_connections": 1, "departure_day": "25", "goal": "book", "departure_month": "June", "name": "Edward Hall", "return_airport": "SEA" }
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[ "customer: Hi. I am Edward Hall.", "agent: Hello. How can I help you today?", "customer: I want to conduct a sports festival at Seattle. Can you help me in finding a flight with 1 connection?", "agent: Sure, I am glad to help you.", "customer: Thank you.", "agent: Please share your travelling dates.", "customer: My journey dates are from 06/25 to 06/27.", "agent: Please provide your airport codes?", "customer: It is a round trip, my airport code is Seattle, WA - SEA.", "agent: Ok, please wait for a while.", "customer: Ok.", "agent: Thanks for waiting, flight- 1014, airline- Southwest, price- 100 with connection matches with your requested details.", "customer: Proceed with my booking.", "agent: Ok, your ticket has been booked.", "customer: Thank you for your help.", "agent: Thanks for choosing us." ]
{ "status": "book", "name": "Edward Hall", "flight": [ 1014 ] }
[]
true
{ "status": "no_flight", "name": "Andrew Hill", "flight": [] }
{ "return_month": "Dec", "return_day": "28", "max_price": 500, "departure_airport": "PHX", "max_connections": 1, "departure_day": "26", "goal": "book", "departure_month": "Dec", "name": "Andrew Hill", "return_airport": "MSP" }
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[ "customer: Hello, I am Andrew Hill.", "agent: Hello, how can I be helping hand to you?", "customer: I am planning to go for Music festival at MN-MSP, can you please book a ticket from AZ-PHX?", "agent: Sure, can you please provide your scheduled dates to travel?", "customer: My planned dates of travel are from 12/26 to 12/28.", "agent: Ok, may I know the budget you can afford for a ticket?", "customer: I can afford upto 500.", "agent: Ok, please wait for a moment I will get back to you.", "customer: Ok.", "agent: Sorry, we have not found any flights on your preferred dates.", "customer: Ok, no issue. Thank you for your information.", "agent: Thank you for contacting us, have a nice day." ]
{ "status": "no_flight", "name": "Andrew Hill", "flight": [] }
[]
true
{ "status": "book", "name": "Carolyn Jones", "flight": [ 1001 ] }
{ "return_month": "Aug", "return_day": "22", "max_price": 500, "departure_airport": "EWR", "max_connections": -1, "departure_day": "20", "goal": "book", "departure_month": "Aug", "name": "Carolyn Jones", "return_airport": "DFW" }
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[ "customer: Hi.", "agent: Hello, how can I be your helping hand today?", "customer: Can you please avail me a flight ticket with the name of Carolyn Jones?", "agent: Sure, I am here to help you.", "customer: Thank you.", "agent: Can you please tell me your airport codes?", "customer: My airport codes are from NY - EWR to TX - DFW.", "agent: Ok, when you want to return from DFW?", "customer: I would like to return on 08/22.", "agent: Ok, kindly mention your start date of the journey?", "customer: I want to start my journey on 08/20.", "agent: Ok, please wait a minute.", "customer: Sure.", "agent: We found a Delta airline with a halt in between the journey.", "customer: Please go ahead with the booking.", "agent: Your ticket has been confirmed with flight number 1001 with fare of 100.", "customer: Thank you.", "agent: Thank you for contacting us." ]
{ "status": "book", "name": "Carolyn Jones", "flight": [ 1001 ] }
[]
true
{ "status": "no_reservation", "name": "Gary Mitchell", "flight": [] }
{ "return_month": "Sept", "return_day": "7", "max_price": 500, "departure_airport": "EWR", "max_connections": 1, "departure_day": "5", "goal": "cancel", "departure_month": "Sept", "name": "Gary Mitchell", "return_airport": "MSP" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am Gary Mitchell.", "agent: How can I assist you?", "customer: Can you help me to cancel my reservation?", "agent: Sure Gary, please wait a moment.", "customer: Sure.", "agent: Sorry, there is no reservation found on your name.", "customer: Ok, no issues, thank you for your time.", "agent: Thank you for approaching us." ]
{ "status": "no_reservation", "name": "Gary Mitchell", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Mark Lewis", "flight": [] }
{ "return_month": "Oct", "return_day": "15", "max_price": 500, "departure_airport": "ORD", "max_connections": 1, "departure_day": "13", "goal": "change", "departure_month": "Oct", "name": "Mark Lewis", "return_airport": "LGA" }
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[ "customer: Hello,.", "agent: Hello, how may I help you?", "customer: I am Mark Lewis, I want to change my existing reservation as my company meeting got postponed.", "agent: Sure Mark, please wait a moment I'll check the details of your reservation.", "customer: Sure.", "agent: Sorry for the inconvenience, there is no reservation found on your name.", "customer: Ok, no problem . Thank you for the information.", "agent: Thank you for approaching us. Have a nice day!." ]
{ "status": "no_reservation", "name": "Mark Lewis", "flight": [] }
[]
true
{ "status": "book", "name": "Kimberly Wright", "flight": [ 1017 ] }
{ "return_month": "Aug", "return_day": "24", "max_price": 500, "departure_airport": "PHL", "max_connections": 1, "departure_day": "22", "goal": "book", "departure_month": "Aug", "name": "Kimberly Wright", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello. How can I assist you?", "customer: My name is Kimberly Wright. I am planning to book a plane ticket from PHL to IAH.", "agent: Sure, I can do that for you. Can you please provide me your trip dates?", "customer: Sure, my trip dates are from 08/22 to 08/24.", "agent: Ok, please wait for a moment.", "customer: Ok, take your time.", "agent: There is a fight available in Southwest airlines and the ticket costs you 100 only. Shall I book the ticket?", "customer: Ok, please proceed and confirm my reservation.", "agent: Wright, your ticket is booked successfully with the flight-1017.", "customer: Thank you.", "agent: Your are most welcome and thank you for choosing us." ]
{ "status": "book", "name": "Kimberly Wright", "flight": [ 1017, 1026 ] }
[]
true
{ "status": "book", "name": "Kathleen Turner", "flight": [ 1013 ] }
{ "return_month": "Nov", "return_day": "1", "max_price": 1000, "departure_airport": "DEN", "max_connections": 1, "departure_day": "30", "goal": "book", "departure_month": "Oct", "name": "Kathleen Turner", "return_airport": "HOU" }
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[ "customer: Hello.", "agent: Hello.", "customer: Kathleen Turner here.", "agent: How may I assist you?", "customer: I want to attend a Marriage in Houston. Can you please help me for booking the flight ticket?", "agent: Sure, may I know your source and destination airport codes please?", "customer: My airport codes are DEN and HOU.", "agent: Can I have your planned travel dates please?", "customer: My travelling dates are 10/30 and 11/01.", "agent: Do you have any specifications?", "customer: I want to return on afternoon time.", "agent: Do you need a halt in between your journey?", "customer: I would prefer single halt.", "agent: I found an economy class ticket in Southwest airlines with price 200 and it is a connecting flight. Can I book your ticket?", "customer: Please proceed for booking the flight ticket.", "agent: Ok, your booking is confirmed with flight number 1013.", "customer: Thanks for helping me.", "agent: Thank you for approaching us." ]
{ "status": "book", "name": "Kathleen Turner", "flight": [ 1013 ] }
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true
{ "status": "book", "name": "Robert Smith", "flight": [ 1027 ] }
{ "return_month": "Nov", "return_day": "16", "max_price": 1000, "departure_airport": "LAX", "max_connections": 1, "departure_day": "14", "goal": "book", "departure_month": "Nov", "name": "Robert Smith", "return_airport": "HOU" }
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[ "customer: Hello.", "agent: Hello,. How may I amend you?", "customer: I am Robert Smith.", "agent: Ok.", "customer: I have a plan to meet my childhood friend in Houston, TX - HOU. Can you aid me for booking from Los Angeles, CA - LAX?", "agent: Sure, I am gleeful to help you. Please mention your planned dates?", "customer: Sure, I have a plan to travel on 11/14 to 11/16.", "agent: How much you can afford for a flight ticket?", "customer: I can afford up to 1000.", "agent: Ok, are you looking for direct flight or connecting flight?", "customer: I need a connected flight.", "agent: Please wait, let me check and get back to you.", "customer: Sure.", "agent: Thanks for your time, I found a connecting flight from Hawaiian airline of fare 100 and flight number 1027. Shall I confirm?", "customer: Sure, you can proceed for booking.", "agent: Your flight ticket is processed.", "customer: Thank you,.", "agent: Thanks for opting us, have a good day." ]
{ "status": "book", "name": "Robert Smith", "flight": [ 1027 ] }
[]
true
{ "status": "no_reservation", "name": "Gary Carter", "flight": [] }
{ "return_month": "June", "return_day": "3", "max_price": 500, "departure_airport": "BOS", "max_connections": 1, "departure_day": "1", "goal": "cancel", "departure_month": "June", "name": "Gary Carter", "return_airport": "SFO" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am Gary Carter.", "agent: How can I assist you Gary Carter?", "customer: I am unable to travel at this moment due to climate issues, so can you help me cancelling my recent reservation?", "agent: Sure, I will help you with this.", "customer: Thank you.", "agent: Wait a moment please, let me check the database and get back to you.", "customer: Ok, I will wait for your reply.", "agent: There is no active reservation found with your name in our database.", "customer: Oh! I think my sister's already cancelled my reservation, anyway thank you for your services.", "agent: Thank you for contacting us." ]
{ "status": "no_reservation", "name": "Gary Carter", "flight": [] }
[]
true
{ "status": "book", "name": "Jessica Moore", "flight": [ 1013 ] }
{ "return_month": "Aug", "return_day": "3", "max_price": 200, "departure_airport": "IAD", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "Aug", "name": "Jessica Moore", "return_airport": "PHL" }
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[ "customer: Hi, I am Jessica Moore.", "agent: Hello, how may I help you today?", "customer: I need to travel to Philadelphia PHL to enjoy long trips with friends. Can you make a reservation with fare 200?", "agent: Sure, when you are willing to travel?", "customer: Sure, I need to fly on 08/01 and 08/03.", "agent: May I know your source code please?", "customer: Sure, my boarding point is Washington IAD.", "agent: Ok, please wait.", "customer: Sure.", "agent: Thanks for waiting, we found connecting flight 1013 in Frontier airline with fare of 100.", "customer: Please proceed to book.", "agent: Your ticket has been booked on your name.", "customer: Thank you for your help.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Jessica Moore", "flight": [ 1013 ] }
[]
true
{ "status": "no_reservation", "name": "Melissa Carter", "flight": [] }
{ "return_month": "Sept", "return_day": "17", "max_price": 500, "departure_airport": "ATL", "max_connections": 1, "departure_day": "15", "goal": "cancel", "departure_month": "Sept", "name": "Melissa Carter", "return_airport": "LGA" }
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[ "customer: Hi.", "agent: Hello, How can I assist you?", "customer: Will you help me to cancel my recent reservation?", "agent: Sure, May I know your name?", "customer: My name is Melissa Carter.", "agent: Please wait a minute.", "customer: Sure.", "agent: Sorry, No reservation found on your name.", "customer: That's ok, thank you for checking.", "agent: Thank you for opting us." ]
{ "status": "no_reservation", "name": "Melissa Carter", "flight": [] }
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true
{ "status": "book", "name": "Larry Williams", "flight": [ 1004 ] }
{ "return_month": "June", "return_day": "6", "max_price": 500, "departure_airport": "MCO", "max_connections": 1, "departure_day": "4", "goal": "book", "departure_month": "June", "name": "Larry Williams", "return_airport": "PHX" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am Larry Williams.", "agent: How can I assist you?", "customer: Please search flights on these routes MCO to PHX to attend my business meeting?", "agent: Can I know your travel dates?", "customer: My travelling dates are 06/04 and 06/06.", "agent: Please give me a minute.", "customer: Ok, I will wait for your reply.", "agent: The flight 1004 of Spirit airlines is available on your requested dates with a price of 100. Shall I proceed?", "customer: Proceed to booking that flight.", "agent: Larry, your reservation has done successfully.", "customer: Thank you for booking.", "agent: You are welcome." ]
{ "status": "book", "name": "Larry Williams", "flight": [ 1004, 1010, 1015 ] }
[]
true
{ "status": "no_flight", "name": "William Garcia", "flight": [] }
{ "return_month": "Apr", "return_day": "20", "max_price": 500, "departure_airport": "MSP", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "Apr", "name": "William Garcia", "return_airport": "IAH" }
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[ "customer: Hi.", "agent: Hello, how can I help you today?", "customer: Could you please help me in booking a flight ticket from MSP to IAH?", "agent: On which dates would you like me to book a flight ticket for you?", "customer: My travelling dates are Apr 18 and Apr 20.", "agent: On what name, do I need to reserve your ticket?", "customer: My name is William Garcia.", "agent: Let me know your connection limit?", "customer: I need a single connecting flight.", "agent: Do you have any other requirements?", "customer: I want to depart in the morning.", "agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.", "customer: Not an issue, thank you for the information.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "William Garcia", "flight": [] }
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true
{ "status": "no_flight", "name": "Alexander Roberts", "flight": [] }
{ "return_month": "Nov", "return_day": "9", "max_price": 1000, "departure_airport": "MSP", "max_connections": 0, "departure_day": "7", "goal": "book", "departure_month": "Nov", "name": "Alexander Roberts", "return_airport": "OAK" }
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[ "customer: Hi,.", "agent: Hello, how can I assist you?", "customer: Please provide a ticket from Minneapolis & St. Paul, MN-MSP to Oakland, CA-OAK.", "agent: Sure, please share me your willing dates to travel.", "customer: My travel dates are from 11/07 to 11/09.", "agent: Ok, is there any restriction in connection?", "customer: Please provide direct flight.", "agent: Can I have your name please?", "customer: My name is Alexander Roberts.", "agent: Ok, please hold on.", "customer: Sure.", "agent: Sorry to inform you that there is no flight available on your dates.", "customer: Thanks for the assistance.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Alexander Roberts", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Jeffrey Parker", "flight": [] }
{ "return_month": "Aug", "return_day": "19", "max_price": 200, "departure_airport": "ATL", "max_connections": 1, "departure_day": "17", "goal": "cancel", "departure_month": "Aug", "name": "Jeffrey Parker", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello, How can I help you?", "customer: I want to cancel my recent reservation, as my grand father's health is not good. Can you please help me in cancelling my recent reservation?", "agent: Sure, May I know your name?", "customer: Thank you for the quick response. Myself Jeffrey Parker.", "agent: Ok, please wait a minute.", "customer: Ok, sure. I will wait for your quick response.", "agent: Thanks for waiting, there is no active reservation on your name.", "customer: Ok, not an issue. Anyways, thank you for the information.", "agent: Thank you." ]
{ "status": "no_reservation", "name": "Jeffrey Parker", "flight": [] }
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true
{ "status": "no_flight", "name": "Steven Roberts", "flight": [] }
{ "return_month": "Jan", "return_day": "20", "max_price": 1000, "departure_airport": "DCA", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "Jan", "name": "Steven Roberts", "return_airport": "IAD" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Steven Roberts.", "agent: How may I help you?", "customer: Can you please help me in booking a flight ticket from DCA to IAD?", "agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?", "customer: My travelling dates are Jan 18th and Jan 20th.", "agent: Do you have any other specifications?", "customer: The depart time should be morning.", "agent: Sorry for this inconvenience, I could not find any flight with your requirements.", "customer: Ok, not an issue. Thank you.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Steven Roberts", "flight": [] }
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true
{ "status": "book", "name": "Angela Jackson", "flight": [ 1027 ] }
{ "return_month": "Nov", "return_day": "2", "max_price": 1000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "31", "goal": "book", "departure_month": "Oct", "name": "Angela Jackson", "return_airport": "LAX" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am Angela Jackson.", "agent: How may I guide you today?", "customer: Can you please help me with booking a flight ticket from HOU to LAX?", "agent: Can you please share your preferable journey dates?", "customer: Journey dates are 10/31 and 11/02.", "agent: Is there any class preference?", "customer: No.", "agent: Is there any connection limit?", "customer: I need a connecting light.", "agent: Do you have any specifications?", "customer: I would like to depart at afternoon.", "agent: I found a ticket for you with price of 200, flight number is 1027 in economy class and connection is 1. Is it ok for you?", "customer: You can proceed with booking.", "agent: I confirmed your ticket successfully.", "customer: Thanks for the help.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Angela Jackson", "flight": [ 1027 ] }
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true
{ "status": "no_reservation", "name": "Ryan Perez", "flight": [] }
{ "return_month": "Mar", "return_day": "27", "max_price": 500, "departure_airport": "DCA", "max_connections": 1, "departure_day": "25", "goal": "cancel", "departure_month": "Mar", "name": "Ryan Perez", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello, how may I assist you at this moment?", "customer: Due to heavy rain, I want to cancel my reservation. Can you help me?", "agent: Sure, may I know your name to check the reservation status?", "customer: Ryan Perez here.", "agent: Ok, please be on hold.", "customer: Sure.", "agent: Sorry, there is no reservation found on your name.", "customer: No problem, Thanks for the information.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Ryan Perez", "flight": [] }
[]
true
{ "status": "cancel", "name": "Justin Walker", "flight": [] }
{ "return_month": "Nov", "return_day": "19", "max_price": 1000, "departure_airport": "ORD", "max_connections": 1, "departure_day": "17", "goal": "cancel", "departure_month": "Nov", "name": "Justin Walker", "return_airport": "DTW" }
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[ "customer: Hello,.", "agent: Hello, how can I help you today?", "customer: I want to cancel my recent ticket booking due to office work that my manager did not approved my leaves, so can you please cancel it?", "agent: Sure, we are here to help you.", "customer: Thank you.", "agent: May I know your name?", "customer: My name is Justin Walker.", "agent: Ok, wait for a while.", "customer: Sure.", "agent: Thanks for waiting we found reservations on your name.Shall I cancel your ticket?", "customer: Yes, please cancel it.", "agent: Your ticket has been cancelled.", "customer: Thank you for the help.", "agent: Thanks for approaching us." ]
{ "status": "cancel", "name": "Justin Walker", "flight": [] }
[]
true
{ "status": "book", "name": "Emma Johnson", "flight": [ 1013 ] }
{ "return_month": "Oct", "return_day": "12", "max_price": 1000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "Oct", "name": "Emma Johnson", "return_airport": "MSP" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Emma Johnson.", "agent: How can I help you today?", "customer: I am looking for a flight from DTW to MSP, can you please help me out?", "agent: Sure, I am here to help you in booking process. Can I have your travel dates please?", "customer: My travelling dates are Oct 10 and Oct 12.", "agent: Do you have any specification?", "customer: I need a connecting flight.", "agent: Please wait a moment.", "customer: Ok, take your time.", "agent: Here, I found a direct flight for you and it costs you 100. Can I proceed?", "customer: Please proceed.", "agent: Your booking is done with flight 1013 in Hawaiian airlines.", "customer: Thank you for booking.", "agent: Thank you for reaching us, have a safe flight." ]
{ "status": "book", "name": "Emma Johnson", "flight": [ 1013 ] }
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true
{ "status": "no_flight", "name": "Nancy Roberts", "flight": [] }
{ "return_month": "Oct", "return_day": "8", "max_price": 1000, "departure_airport": "EWR", "max_connections": 0, "departure_day": "6", "goal": "book", "departure_month": "Oct", "name": "Nancy Roberts", "return_airport": "LGA" }
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[ "customer: Hello, I am Nancy Roberts.", "agent: Hello, how can I help you?", "customer: I need a direct flight to attend my Sister's Baby Shower Function in New York. Can you book a flight ticket?", "agent: Sure, we are here to help you.", "customer: Thank you.", "agent: Let me know when you are willing to travel?", "customer: I wish to start my journey on 10/06 and end on 10/08.", "agent: Can you share me your source point and destination point?", "customer: Sure, my origin is from New York, NY - EWR and I want to reach to NY - LGA.", "agent: Do you need any halts in between your journey?", "customer: I already mentioned above.", "agent: Ok, wait for some time.", "customer: Sure.", "agent: Thanks for waiting there is no flights found on your details.", "customer: Thanks.", "agent: Thanks for approaching us." ]
{ "status": "no_flight", "name": "Nancy Roberts", "flight": [] }
[]
true
{ "status": "book", "name": "Larry Thompson", "flight": [ 1028 ] }
{ "return_month": "Dec", "return_day": "21", "max_price": 500, "departure_airport": "ORD", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Dec", "name": "Larry Thompson", "return_airport": "OAK" }
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[ "customer: Hello.", "agent: Hello. How may I assist you now?", "customer: Can you please help me to book a flight ticket from ORD to OAK?", "agent: Sure, I am glad to help you with that. Can you please provide your itinerary dates of travelling?", "customer: My travelling dates are Dec 19 to Dec 21.", "agent: Can I know your name to book the flight ticket?", "customer: Larry Thompson.", "agent: Do you have any connection limit?", "customer: I need a single connection of flight.", "agent: Any other preferences do you have?", "customer: No.", "agent: Please be on hold to check the flights.", "customer: Ok.", "agent: I have found a business class flight for your journey having with the ticket fare of 900 provided by Delta airlines. Are you ok with this flight?", "customer: Ok, please proceed to book.", "agent: Ok, your ticket has been confirmed in flight number 1028.", "customer: Thank you.", "agent: Thank you for reaching to our services, hope you have a safe journey." ]
{ "status": "no_flight", "name": "Larry Thompson", "flight": [] }
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false
{ "status": "book", "name": "Patricia Carter", "flight": [ 1011 ] }
{ "return_month": "June", "return_day": "9", "max_price": 1000, "departure_airport": "DEN", "max_connections": 1, "departure_day": "7", "goal": "book", "departure_month": "June", "name": "Patricia Carter", "return_airport": "CLT" }
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[ "customer: Hi.", "agent: Hello, how can I help you?", "customer: I am Patricia Carter here, I want to reserve my ticket from DEN to CLT, can you please help me?", "agent: May I know your desired travel dates please?", "customer: Sure, my preferable dates of journey is from 06/07 to 06/09.", "agent: There is a flight with connection limit 1 and fare 100, shall I proceed for booking?", "customer: Ok, you can book it.", "agent: Your ticket is booked, flight number 1011.", "customer: Thank you for your help in booking my ticket.", "agent: Thank you for your information. Thank you for opting us." ]
{ "status": "book", "name": "Patricia Carter", "flight": [ 1011 ] }
[]
true
{ "status": "no_reservation", "name": "Kimberly Nelson", "flight": [] }
{ "return_month": "Jan", "return_day": "12", "max_price": 5000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "10", "goal": "change", "departure_month": "Jan", "name": "Kimberly Nelson", "return_airport": "PHX" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: I want to change my reservation as I am stuck with my work and can not go on this trip. Can you please help?", "agent: Sure, we are here to help you.", "customer: Thank you.", "agent: May I know your name?", "customer: Sure, my name is Kimberly Nelson.", "agent: Ok, wait for some time.", "customer: Sure.", "agent: Thanks for waiting there is no reservation found on your name.", "customer: No problem. Thank you.", "agent: Thanks for approaching us." ]
{ "status": "no_reservation", "name": "Kimberly Nelson", "flight": [] }
[]
true
{ "status": "book", "name": "Patrick Young", "flight": [ 1027 ] }
{ "return_month": "Sept", "return_day": "14", "max_price": 500, "departure_airport": "BOS", "max_connections": 1, "departure_day": "12", "goal": "book", "departure_month": "Sept", "name": "Patrick Young", "return_airport": "IAD" }
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[ "customer: Hello.", "agent: Hello, how can I assist you?", "customer: I am a stand-up comedian, I have to host a show at Washington DC. So please book my ticket from Boston.", "agent: Sure, I am here to help you. Could you please let me know your preferred airport codes?", "customer: My itinerary dates are 09/12 and 09/14.", "agent: Ok, may I know your source and destination airport codes?", "customer: My airport codes are BOS and IAD.", "agent: Ok, please wait for a while.", "customer: Sure.", "agent: There is a flight with single connection available in Delta airlines and the ticket fare is 100 only. Are you comfortable with this flight?", "customer: Yes, please book my ticket.", "agent: Your ticket is confirmed successfully and your flight number is 1027.", "customer: Thank you.", "agent: Ok, may I know your name?", "customer: Patrick Young here.", "agent: Your ticket is booked on the name of Patrick Young.", "customer: Thanks.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "Patrick Young", "flight": [] }
[]
false
{ "status": "book", "name": "Dennis Walker", "flight": [ 1000 ] }
{ "return_month": "Aug", "return_day": "4", "max_price": 1000, "departure_airport": "CLT", "max_connections": 1, "departure_day": "2", "goal": "book", "departure_month": "Aug", "name": "Dennis Walker", "return_airport": "HOU" }
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[ "customer: Hi.", "agent: Hello, how can I help you?", "customer: Please book a ticket from Charlotte, NC-CLT to Houston, TX-HOU.", "agent: Sure, Kindly mention your travelling dates.", "customer: My travelling dates are from 08/02 to 08/04.", "agent: Ok, how much do you want to spend on your ticket?", "customer: Price limit 1000.", "agent: Ok, May I know your name?", "customer: My name is Dennis Walker.", "agent: Thank you for providing details, we found a connecting flight in 1000 AA airline with a fare of 100. Can I proceed for booking?", "customer: Please book a flight.", "agent: Sure, your ticket has been booked.", "customer: Thanks.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Dennis Walker", "flight": [ 1000, 1016 ] }
[]
true
{ "status": "book", "name": "Larry Green", "flight": [ 1000 ] }
{ "return_month": "Nov", "return_day": "11", "max_price": 5000, "departure_airport": "CLT", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Nov", "name": "Larry Green", "return_airport": "ORD" }
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[ "customer: Hi, I am Larry Green.", "agent: Hello, how can I help you?", "customer: I need to schedule my holiday trip at Chicago, IL-ORD to have a fun at Navy pier, can you please help me to book a flight ticket from Charlotte, NC-CLT?", "agent: Sure, please share me your travelling dates?", "customer: I will depart on 11/09 and I intend to return on 11/11.", "agent: Do you have any specifications?", "customer: Yes, I need a break within my journey.", "agent: Please wait for a minute.", "customer: Sure.", "agent: Thanks for waiting. We found a 1000 Spirit airline with single connection and price of 100. Shall I proceed with booking?", "customer: That's perfect, you can book the ticket.", "agent: Your ticket has been booked.", "customer: Thanks for your assistance.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Larry Green", "flight": [ 1000 ] }
[]
true
{ "status": "no_flight", "name": "Barbara Lopez", "flight": [] }
{ "return_month": "Mar", "return_day": "4", "max_price": 5000, "departure_airport": "IAD", "max_connections": -1, "departure_day": "2", "goal": "book", "departure_month": "Mar", "name": "Barbara Lopez", "return_airport": "DEN" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Barbara Lopez.", "agent: Barbara Lopez. How can I help you?", "customer: I am planning to book a ticket from IAD to DEN. Can you please share your preferable journey dates?", "agent: May I have your travel dates please?", "customer: I am planning to travel on Mar 02 and return back on Mar 04.", "agent: Do you have any airline preferences?", "customer: No, I am looking for a business class.", "agent: Is there any time concern?", "customer: Yes, my return time is morning.", "agent: Let me know the connection limit?", "customer: I am ok with any connection.", "agent: Are there any other requirements, you want to avail?", "customer: No.", "agent: Give me a moment.", "customer: Sure.", "agent: I regret to inform that there are no flights available according to your preferences?", "customer: That's fine, thank you for your service.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Barbara Lopez", "flight": [] }
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true
{ "status": "book", "name": "Matthew Thompson", "flight": [ 1025 ] }
{ "return_month": "Mar", "return_day": "23", "max_price": 200, "departure_airport": "SFO", "max_connections": 1, "departure_day": "21", "goal": "book", "departure_month": "Mar", "name": "Matthew Thompson", "return_airport": "CLT" }
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[ "customer: Hi. I am Matthew Thompson. I want to travel from SFO to CLT can you help me with that?", "agent: Hello, I can help you. Please provide the travelling dates?", "customer: From 03/21 to 03/23.", "agent: I found a flight with 1025 to your region, can I proceed to book it?", "customer: May I know the connection and fare details?", "agent: Yes, the fare is 100 and limit is 1.", "customer: Ok, book it.", "agent: Matthew Thompson, your ticket has reserved. Have a safe journey.", "customer: Thank you.", "agent: Your welcome." ]
{ "status": "book", "name": "Matthew Thompson", "flight": [ 1025 ] }
[]
true
{ "status": "book", "name": "Janet Young", "flight": [ 1023 ] }
{ "return_month": "Nov", "return_day": "13", "max_price": 1000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "11", "goal": "book", "departure_month": "Nov", "name": "Janet Young", "return_airport": "MCO" }
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[ "customer: Hello. Is this a flight ticket booking agency?", "agent: Please let me know, what kind of service your looking for?", "customer: Yes, I have seen that your agency can help the customer in flight ticket booking. So, now please help me with ticket booking from DTW to MCO. Can you help me in that one?", "agent: Sure, please share me your trip dates.", "customer: Thank you and I have planned to travel in the month of Nov and the travel dates would be 11 and 13.", "agent: May I know your airlines preferences?", "customer: I am ok with any airlines.", "agent: Please share me your connection limit.", "customer: I am looking for a single connection flight in between my journey.", "agent: Is there any class specifications for you?", "customer: No, that's it. The above mentioned are my requirements, check with that one.", "agent: We found a Delta airline and 1023 is flight number with a fare of 200. Shall I proceed?", "customer: I am Janet Young and you can proceed with booking the ticket on my name.", "agent: Your ticket is confirmed with an economy class.", "customer: Thank you for your immediate response with my flight ticket reservation.", "agent: Thank you for reaching us.", "customer: Welcome." ]
{ "status": "book", "name": "Janet Young", "flight": [ 1023 ] }
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true
{ "status": "no_reservation", "name": "Karen Thomas", "flight": [] }
{ "return_month": "Mar", "return_day": "13", "max_price": 200, "departure_airport": "MCO", "max_connections": 1, "departure_day": "11", "goal": "change", "departure_month": "Mar", "name": "Karen Thomas", "return_airport": "EWR" }
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[ "customer: Hello.", "agent: Hello, how may I serve you?", "customer: I want to change my existing reservation. Could you help me with that?", "agent: Sure, I will help you. Please send your travelling dates.", "customer: Please check with this name Karen Thomas for my previous reservation.", "agent: Sure. Sorry, there is no reservation available with your given name.", "customer: That's ok, thank you.", "agent: You are welcome, have a nice day." ]
{ "status": "no_reservation", "name": "Karen Thomas", "flight": [] }
[ { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1528382771144 }, { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1528382839014 }, { "button_name": "", "field_name": "customer-name", "field_value": "Karen Thomas", "timestmamp": 1528382907729 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "cancel", "timestmamp": 1528382909438 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1528382911070 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1528382912086 } ]
true
{ "status": "no_flight", "name": "John Parker", "flight": [] }
{ "return_month": "Aug", "return_day": "22", "max_price": 1000, "departure_airport": "AUS", "max_connections": 1, "departure_day": "20", "goal": "book", "departure_month": "Aug", "name": "John Parker", "return_airport": "LAS" }
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[ "customer: Hi.", "agent: Hello. How may I help you today?", "customer: I ma John Parker, want to travel from AUS to LAS. Please help me in booking my ticket.", "agent: Sure, I will help you with that. Can you please share your preferable journey dates?", "customer: Sure, my travelling dates are from 08/20 to 08/22.", "agent: Please wait for a minute.", "customer: Sure, take your time.", "agent: I found a ticket for you with price of 100, flight number is 1011 and connection is 1. Is it ok for you?", "customer: It is ok for me, please proceed with the booking.", "agent: I confirmed your ticket successfully.", "customer: Thank you for your help.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "John Parker", "flight": [ 1011, 1019 ] }
[]
false
{ "status": "book", "name": "Christine Davis", "flight": [ 1001 ] }
{ "return_month": "Jan", "return_day": "19", "max_price": 5000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "Jan", "name": "Christine Davis", "return_airport": "DCA" }
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[ "customer: Hello, I am Christine Davis.", "agent: Hello, how can I assist you?", "customer: I am planning to participate in pioneer festivals in DCA, can you please help me to book a flight ticket from HOU?", "agent: Sure, let me know your travelling dates?", "customer: My journey dates are 01/17 to 01/19.", "agent: Please provide your specifications.", "customer: I need a halt. And my price is 5000.", "agent: Southwest airlines with single connection and price is 100 of 1001 flight.", "customer: Ok, book the ticket.", "agent: Your ticket has been confirmed.", "customer: Thanks for your help.", "agent: Thank you." ]
{ "status": "book", "name": "Christine Davis", "flight": [ 1001, 1010, 1011, 1021, 1025 ] }
[]
true
{ "status": "book", "name": "Raymond Parker", "flight": [ 1020 ] }
{ "return_month": "Nov", "return_day": "11", "max_price": 200, "departure_airport": "LAS", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Nov", "name": "Raymond Parker", "return_airport": "PHL" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am Raymond Parker.", "agent: How may I help you?", "customer: I am a doctor and there is an operation that I have to do in PHL, so I need to travel that place form my region LAS, can you book the ticket for me?", "agent: Sure, I am here to help you.", "customer: Thank you for considering my request.", "agent: Ok, can you please help me with travel dates?", "customer: I am probably planning my dates on 11/09 and back on 11/11.", "agent: Ok, please wait a minute.", "customer: Sure, take your own time.", "agent: There is a flight with connection limit 1 and the flight airlines is Delta with price 200. Can I proceed with ticket booking?", "customer: Yes, you can confirm my flight ticket booking.", "agent: Ok, I have confirmed your ticket with the flight number 1020.", "customer: I appreciate your service in my flight ticket booking. Thank you so much.", "agent: You are welcome. Thank you for reaching us." ]
{ "status": "book", "name": "Raymond Parker", "flight": [ 1020 ] }
[]
true
{ "status": "book", "name": "Samuel Turner", "flight": [ 1012 ] }
{ "return_month": "Feb", "return_day": "14", "max_price": 500, "departure_airport": "IAD", "max_connections": 1, "departure_day": "12", "goal": "book", "departure_month": "Feb", "name": "Samuel Turner", "return_airport": "OAK" }
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[ "customer: Hi.", "agent: Hello, how may I assist you today?", "customer: I need to book a flight ticket from IAD to OAK, Can you please help me for booking?", "agent: Sure, may I know your good name please?", "customer: Samuel Turner here.", "agent: May I know on which dates you are willing to travel?", "customer: I would like to travel on 02/12 to return on 02/14.", "agent: May I know your class preference please?", "customer: I am comfortable with any class.", "agent: May I know your preferable time for journey?", "customer: I would be return on morning.", "agent: May I know your connection limit please?", "customer: I need a connecting flight.", "agent: There is a connecting flight of fare 300 with economy class in Frontier airline, shall I proceed for booking?", "customer: Ok, proceed for booking.", "agent: Your reservation has bee confirmed with flight number 1012, depart time is at 18:00 hours on Feb, 12 and return time is at 5:00 hours on Feb, 14.", "customer: Thanks for your information.", "agent: You are welcome." ]
{ "status": "book", "name": "Samuel Turner", "flight": [ 1012 ] }
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true
{ "status": "no_flight", "name": "Stephanie Hernandez", "flight": [] }
{ "return_month": "Apr", "return_day": "3", "max_price": 500, "departure_airport": "DCA", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "Apr", "name": "Stephanie Hernandez", "return_airport": "EWR" }
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[ "customer: Hello,.", "agent: Hello, how can I help you?", "customer: Can you please help me in booking my flight ticket from DCA to EWR?", "agent: Sure, may I know your travelling dates?", "customer: My planned travel dates are April 01-03.", "agent: Do you have any connection limit?", "customer: I prefer to fly in connected flight.", "agent: Any other preferences?", "customer: I am looking for not to fly in low cost airlines.", "agent: May I know your name?", "customer: Stephanie Hernandez is my name.", "agent: Sorry, there are no flights found with your details.", "customer: Ok, no issues. Thank you for your service.", "agent: Thank you." ]
{ "status": "no_flight", "name": "Stephanie Hernandez", "flight": [] }
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true
{ "status": "no_flight", "name": "Brian Perez", "flight": [] }
{ "return_month": "Feb", "return_day": "19", "max_price": 1000, "departure_airport": "LAX", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "Feb", "name": "Brian Perez", "return_airport": "MCO" }
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[ "customer: Hello. I am Brian Perez.", "agent: Hello, how may I serve you today?", "customer: I am planning to visit Orlando best locations for my movie shooting. Can you book me a ticket from LAX to MCO?", "agent: Sure, please share me your trip dates.", "customer: I would start on 02/17 and return on 02/19.", "agent: Do you need any specifications?", "customer: Yes, I need a stop over within my route to MCO.", "agent: Sure, please wait for a while.", "customer: Sure.", "agent: Sorry to say that, there are no flights available on the routes of your journey.", "customer: That's Ok, thanks for your response.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Brian Perez", "flight": [] }
[]
true
{ "status": "book", "name": "Janet Davis", "flight": [ 1004 ] }
{ "return_month": "Jan", "return_day": "13", "max_price": 500, "departure_airport": "PHL", "max_connections": 1, "departure_day": "11", "goal": "book", "departure_month": "Jan", "name": "Janet Davis", "return_airport": "EWR" }
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[ "customer: Hi.", "agent: Hello, how can I assist you?", "customer: I need to book a flight ticket from PHL to EWR, Can you please help me for booking?", "agent: Sure, I am happy to help you. Please let me know your travelling dates.", "customer: I would like to travel on 01/11 to return on 01/13.", "agent: Do you have any stopover in between journey?", "customer: I need a connecting flight.", "agent: Is there any other specifications for you?", "customer: I am comfortable with economy class.", "agent: May I know your good name?", "customer: Janet Davis here.", "agent: JetBlue Airlines is providing connecting flight with the ticket fare of 100 and depart time is 16:00 hours, arrival time is 17:00 hours. Shall I proceed?", "customer: Ok, proceed for booking.", "agent: Ok, your ticket is reserved in an economy class and the flight number is 1004.", "customer: Thanks for your information.", "agent: Thank you for contacting us." ]
{ "status": "book", "name": "Janet Davis", "flight": [ 1004 ] }
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true
{ "status": "book", "name": "Pamela Scott", "flight": [ 1010 ] }
{ "return_month": "June", "return_day": "22", "max_price": 200, "departure_airport": "EWR", "max_connections": 1, "departure_day": "20", "goal": "book", "departure_month": "June", "name": "Pamela Scott", "return_airport": "LAS" }
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[ "customer: Hello.", "agent: Hello, how can I aid you for today?", "customer: I have a business conference meeting at Las Vegas. Can you please help me in reserving the ticket from EWR to LAS?", "agent: I am here to help you in booking your flight ticket, can you please let me know your planned dates of journey?", "customer: I am planning my trip on June 20 and again I will return back on June 22.", "agent: Would you like to have a single connecting flight or a direct flight for your journey?", "customer: I want to travel in single connection flight.", "agent: Is there any other requirement for your journey to complete the trip?", "customer: I would like to depart in the morning.", "agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 is provided by American Airlines. Shall I proceed with this flight ticket booking?", "customer: Yes, please go ahead and reserve the ticket.", "agent: Can you please provide your name to confirm the booking under your name?", "customer: Myself Pamela Scott.", "agent: I have confirmed your flight ticket successfully with the flight 1010 in an economy class.", "customer: Thank you very much for reserving the ticket.", "agent: You are welcome, thank you for employing our service." ]
{ "status": "book", "name": "Pamela Scott", "flight": [ 1010, 1026 ] }
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true
{ "status": "book", "name": "Margaret Phillips", "flight": [ 1018 ] }
{ "return_month": "Nov", "return_day": "24", "max_price": 200, "departure_airport": "LGA", "max_connections": 1, "departure_day": "22", "goal": "book", "departure_month": "Nov", "name": "Margaret Phillips", "return_airport": "DTW" }
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[ "customer: Hello, I am Margaret Phillips.", "agent: Hello, how may I support you today?", "customer: I would like to attend a meeting with my client in Fisher Building at Detroit, DTW. Can you help me with booking a connecting flight ticket?", "agent: Sure, may I know your source point?", "customer: My source code is LGA.", "agent: Ok, help me with your dates.", "customer: My travelling dates are from 11/22 to 11/24.", "agent: Ok, please hold on a minute.", "customer: OK.", "agent: Thanks for being on hold, there is a 1018 number flight with a fare of 100 in Spirit airlines.", "customer: You can proceed with booking.", "agent: Ok, your seat has been confirmed.", "customer: Thank you for the help.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Margaret Phillips", "flight": [ 1018, 1028 ] }
[]
true
{ "status": "book", "name": "Dorothy Turner", "flight": [ 1015 ] }
{ "return_month": "July", "return_day": "1", "max_price": 1000, "departure_airport": "CLT", "max_connections": 1, "departure_day": "29", "goal": "book", "departure_month": "June", "name": "Dorothy Turner", "return_airport": "IAD" }
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[ "customer: Hello.", "agent: Hello. How can I help you today?", "customer: I am Dorothy Turner, I am going to Washington DC to take tour of White house with my family. Help me to find a flight of price 1000.", "agent: Could you please provide me airport codes?", "customer: I will fly from NC-CLT to DC-IAD. Please find a flight with single connection.", "agent: Sure. To check with availability of flights, I need your travel dates.", "customer: My travel dates are for depart is 06/29 and returning on 07/01.", "agent: Please be online, I will revert you with flight details.", "customer: Ok.", "agent: Thanks for your time, Delta airline is available with flight number 1015. Can I process the booking?", "customer: Yes.", "agent: Ok, Your ticked is confirmed.Thanks for reaching us.", "customer: Thanks for your service." ]
{ "status": "book", "name": "Dorothy Turner", "flight": [ 1015 ] }
[]
true
{ "status": "no_reservation", "name": "Jeffery Rodriguez", "flight": [] }
{ "return_month": "Sept", "return_day": "5", "max_price": 200, "departure_airport": "PHL", "max_connections": 1, "departure_day": "3", "goal": "change", "departure_month": "Sept", "name": "Jeffrey Rodriguez", "return_airport": "HOU" }
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[ "customer: Hi.", "agent: Hello, how may I help you?", "customer: I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?", "agent: Sure, may I know your name please?", "customer: Jeffery Rodriguez.", "agent: Ok, please wait for a while.", "customer: Ok.", "agent: Sorry, there is no active reservation found with your name in our records.", "customer: No issue. Thank you.", "agent: Most welcome." ]
{ "status": "no_reservation", "name": "Jeffrey Rodriguez", "flight": [] }
[ { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1529331356444 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1529331370460 }, { "button_name": "", "field_name": "customer-name", "field_value": "Jeffery Rodriguez", "timestmamp": 1529331491148 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1529331571420 } ]
false
{ "status": "no_flight", "name": "Stephen Martin", "flight": [] }
{ "return_month": "Oct", "return_day": "30", "max_price": 200, "departure_airport": "BOS", "max_connections": 1, "departure_day": "28", "goal": "book", "departure_month": "Oct", "name": "Stephen Martin", "return_airport": "LGA" }
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[ "customer: Hello,.", "agent: Hello. How can I assist you today?", "customer: Can you please help me in booking my flight ticket from BOS to LGA?", "agent: Sure, can you please share your travel dates?", "customer: My planned travel dates are Oct 28-30.", "agent: May I know your connection limit?", "customer: I prefer a connecting flight.", "agent: Do you have any other specification that you are looking for?", "customer: I want to return in the morning.", "agent: May I know your name to proceed further?", "customer: Myself, Stephen Martin.", "agent: I am sorry to inform you that there is no flight available at your request.", "customer: Ok, no issues. Thank you for your service.", "agent: Thank you for contacting us." ]
{ "status": "no_flight", "name": "Stephen Martin", "flight": [] }
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true
{ "status": "book", "name": "paul thompson", "flight": [ 1013 ] }
{ "return_month": "Aug", "return_day": "10", "max_price": 500, "departure_airport": "DEN", "max_connections": 1, "departure_day": "8", "goal": "book", "departure_month": "Aug", "name": "Paul Thompson", "return_airport": "CLT" }
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[ "customer: Hello.", "agent: Hello. How can I serve you?", "customer: I am Paul Thompson want to visit Charlotte, can you book a ticket on 08/08 and 08/10?", "agent: Sure, I can help you. Can I know your preferable airport codes?", "customer: Sure, I want to travel from DEN to CLT.", "agent: Do you have any connection limit?", "customer: Yes, I need a flight with 1 connection.", "agent: Please wait a while.", "customer: Ok.", "agent: Thanks for your time. We found a Hawaiian airline, flight number:1013 and the price is 100.", "customer: Ok, proceed with my booking.", "agent: Your flight ticket has been confirmed.", "customer: Thank you.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Paul Thompson", "flight": [ 1013 ] }
[]
true
{ "status": "book", "name": "Scott Davis", "flight": [ 1022 ] }
{ "return_month": "Mar", "return_day": "11", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Mar", "name": "Scott Davis", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello. How can I serve you today?", "customer: My name is Scott Davis, I want to book a connecting flight to Houston city for short vacation. Can you book a flight with in fare of 500?", "agent: Ok, Scott Davis. May I know your source and destination codes?", "customer: My source point is NY-JFK and my destination is TX-IAH.", "agent: Can you please share your trip dates to book a flight ticket?", "customer: I will fly on 03/09 and return on 03/11.", "agent: Do you need any halt?", "customer: Yes, I need a halt.", "agent: Thanks for your details, please wait for a while.", "customer: Sure.", "agent: We found a connecting flight with an airline AA and flight number 1022. Shall I reserve it?", "customer: Please proceed with booking.", "agent: Your ticket has been confirmed with fare of 200.", "customer: Thank you for helping me.", "agent: Thank you for approaching us." ]
{ "status": "book", "name": "Scott Davis", "flight": [ 1022 ] }
[]
true
{ "status": "no_reservation", "name": "Katherine Evans", "flight": [] }
{ "return_month": "Sept", "return_day": "5", "max_price": 500, "departure_airport": "CLT", "max_connections": 1, "departure_day": "3", "goal": "book", "departure_month": "Sept", "name": "Katherine Evans", "return_airport": "BOS" }
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[ "customer: Hello.", "agent: Hello, how can I help you?", "customer: I want to cancel my reservation as my project got ramp down. Can you help me with that?", "agent: Sure, may I know your name please?", "customer: I am Katherine Evans.", "agent: Ok, please wait for a while.", "customer: Sure.", "agent: Sorry, there was no reservation found with your given name.", "customer: Ok, no issues. Thanks for the information.", "agent: Thank you for opting us." ]
{ "status": "no_flight", "name": "Katherine Evans", "flight": [] }
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false
{ "status": "book", "name": "Shirley Wilson", "flight": [ 1010 ] }
{ "return_month": "May", "return_day": "5", "max_price": 200, "departure_airport": "ATL", "max_connections": 1, "departure_day": "3", "goal": "book", "departure_month": "May", "name": "Shirley Wilson", "return_airport": "BOS" }
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[ "customer: Hi,.", "agent: Hello, how can I assist you?", "customer: I will be travelling from Atlanta, GA-ATL to Boston, MA-BOS as there is festival celebration. My travelling dates are from 05/03 to 05/05.", "agent: Ok, can you share me your connection limit with price limit?", "customer: Connection limit is 1 with price limit 200. Connection limit is 1 with price limit 200.", "agent: Ok, wait for a while. Thanks for waiting we are found Spirit airline with number 1010. Shall I proceed for booking a flight ticket?", "customer: I'm Shirley Wilson. Is the flight with connection 1 and price limit 200.", "agent: One connection limit with the price of 100.", "customer: Please proceed with flight booking.", "agent: Your ticket has been booked.", "customer: Thanks for the help." ]
{ "status": "book", "name": "Shirley Wilson", "flight": [ 1010 ] }
[]
true
{ "status": "no_flight", "name": "Dorothy Roberts", "flight": [] }
{ "return_month": "Dec", "return_day": "31", "max_price": 1000, "departure_airport": "LGA", "max_connections": 1, "departure_day": "29", "goal": "book", "departure_month": "Dec", "name": "Dorothy Roberts", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello. What can I do for you?", "customer: Dorothy Roberts here. I would like to visit space centre which in Houston, can you book the ticket for me?", "agent: Dorothy can you tell me your journey dates?", "customer: My travelling dates will be from 12/29 till 12/31.", "agent: Provide me your airport codes?", "customer: My location codes are from LGA to IAH. Make sure that the connection limit should be 1.", "agent: No flights were found by your name. Can I help you with anything else? No flights were found by your requirement.", "customer: That's ok. Thank you for your information.", "agent: You are welcome." ]
{ "status": "no_flight", "name": "Dorothy Roberts", "flight": [] }
[]
true
{ "status": "book", "name": "Carolyn Martinez", "flight": [ 1009 ] }
{ "return_month": "Aug", "return_day": "21", "max_price": 5000, "departure_airport": "LGA", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Aug", "name": "Carolyn Martinez", "return_airport": "PHX" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am Carolyn Martinez.", "agent: Carolyn, how may I aid you?", "customer: Can you please help me in booking my flight ticket from 08/19 and 08/21.", "agent: Please provide your airport codes.", "customer: My travelling airport codes are LGA to PHX.", "agent: Please hold on for a moment.", "customer: Ok.", "agent: We found a flight with 1 connection from Delta airlines and ticket costs you 200.", "customer: Ok, please proceed.", "agent: Your ticket is reserved in flight 1009.", "customer: Thank you .", "agent: Thank you for approaching us." ]
{ "status": "book", "name": "Carolyn Martinez", "flight": [ 1009, 1028 ] }
[]
true
{ "status": "book", "name": "karen scott", "flight": [ 1004 ] }
{ "return_month": "July", "return_day": "20", "max_price": 500, "departure_airport": "DEN", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "July", "name": "Karen Scott", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello. Can I know your name?", "customer: Sure, my name is Karen Scott.", "agent: How can I serve you?", "customer: I want to go to San Francisco to meet my grand parents, can you book a ticket on 07/18 and 07/20?", "agent: Sure, I can help you. May I know your travelling airport codes?", "customer: Sure, I want to travel from DEN to SFO.", "agent: Do you have any connection limit?", "customer: Yes, I need a flight with 1 connection.", "agent: We found a Frontier airline, flight number:1004 and the price is 200. Can I proceed?", "customer: yes, proceed.", "agent: Your flight ticket has been confirmed.", "customer: Thank you.", "agent: Thank you for picking us." ]
{ "status": "book", "name": "Karen Scott", "flight": [ 1004 ] }
[]
true
{ "status": "no_flight", "name": "Angela Taylor", "flight": [] }
{ "return_month": "June", "return_day": "21", "max_price": 1000, "departure_airport": "ATL", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "June", "name": "Angela Taylor", "return_airport": "OAK" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Angela Taylor.", "agent: Taylor, how can I serve you now?", "customer: I am planning to book a ticket from ATL to AOK. Ca you please help me out?", "agent: May I know your preferred dates of trip?", "customer: I would like to travel on 06/19 and return back on 06/21.", "agent: Please wait.", "customer: Ok.", "agent: Sorry, no flight is available.", "customer: That's fine. Thank you for your help.", "agent: Welcome, have a nice day." ]
{ "status": "no_flight", "name": "Angela Taylor", "flight": [] }
[]
true
{ "status": "book", "name": "Kimberly Hall", "flight": [ 1012 ] }
{ "return_month": "Mar", "return_day": "6", "max_price": 200, "departure_airport": "HOU", "max_connections": 1, "departure_day": "4", "goal": "book", "departure_month": "Mar", "name": "Kimberly Hall", "return_airport": "EWR" }
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[ "customer: Hello, I am Kimberly Hall.", "agent: Hello. How can I help you?", "customer: I would like to travel from HOU to EWR. can you please help me to book a ticket?", "agent: Help me with your boarding and landing dates?", "customer: My travelling dates will be on 03/04 to 03/06.", "agent: Do you have any preferences?", "customer: I need a connecting flight.", "agent: We found a connecting flight Southwest with flight number 1013 and price is 600.", "customer: You can proceed to booking.", "agent: Your booking is confirmed.", "customer: Thank you.", "agent: Thanks for opting us." ]
{ "status": "no_flight", "name": "Kimberly Hall", "flight": [] }
[]
false
{ "status": "book", "name": "Emily Roberts", "flight": [ 1005 ] }
{ "return_month": "June", "return_day": "25", "max_price": 5000, "departure_airport": "IAD", "max_connections": 1, "departure_day": "23", "goal": "book", "departure_month": "June", "name": "Emily Roberts", "return_airport": "BOS" }
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[ "customer: Hi.", "agent: Hello, how can I help you?", "customer: I am Emily Roberts want to visit Museum of Science at Boston, can you book a ticket to BOS?", "agent: Please share your desired travel dates?", "customer: Sure, my travelling dates will be 06/23 and 06/25.", "agent: May I know your source airport code please?", "customer: Yes, I want to depart from IAD.", "agent: Please wait a while. There is a flight with connection limit 1 and fare 100, is it ok for you?", "customer: Ok, proceed with my booking.", "agent: Ticket is reserved on the name Emily Roberts, flight number 1005.", "customer: Thank you.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "Emily Roberts", "flight": [] }
[]
false
{ "status": "no_flight", "name": "Emma Martinez", "flight": [] }
{ "return_month": "Mar", "return_day": "17", "max_price": 500, "departure_airport": "HOU", "max_connections": 1, "departure_day": "15", "goal": "book", "departure_month": "Mar", "name": "Emma Martinez", "return_airport": "AUS" }
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[ "customer: Hi, I am Emma Martinez.", "agent: Hello, how may I oblige you today?", "customer: I am planning to go for Rainey street walk along with fiance on 03/15.Can you please reserve a flight ticket for me?", "agent: Sure, we are mirthful to help you.", "customer: Thank you.", "agent: Let me know your source point and return date?", "customer: As Houston, HOU is my nearest airport, I want to board from here.", "agent: Ok.", "customer: I scheduled to return on 03/17.", "agent: Can you share me destination point please?", "customer: Austin, AUS is my landing point.", "agent: Do you need a stopover in between the journey?", "customer: Yes, I need a lay by.", "agent: Kindly mention your price limit?", "customer: My budget limit is 500.", "agent: Ok, wait for a while I will check the availability of flights and revert to you.", "customer: Sure.", "agent: Thanks for waiting. There is no flight found in search to your route on your dates of journey.", "customer: It's ok, no problem. Thank you for the kind information.", "agent: Thank you for choosing us. Have a blissful day!." ]
{ "status": "no_flight", "name": "Emma Martinez", "flight": [] }
[]
true
{ "status": "book", "name": "Kenneth Lee", "flight": [ 1011 ] }
{ "return_month": "Apr", "return_day": "18", "max_price": 5000, "departure_airport": "IAH", "max_connections": 1, "departure_day": "16", "goal": "book", "departure_month": "Apr", "name": "Kenneth Lee", "return_airport": "PHL" }
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[ "customer: Hello.", "agent: Hello, how may I assist you?", "customer: I am Kenneth Lee. Will you please help me to book a flight ticket from IAH to PHL?", "agent: Sure, can you help me with your journey dates to search the flight?", "customer: My journey dates are 04/16 and 04/18.", "agent: There is a flight-1011 from UA airlines, shall I proceed?", "customer: If the flight is with connection limit 1,then only proceed with the booking process.", "agent: Ok, your booking is done.", "customer: Thank you very much.", "agent: Welcome." ]
{ "status": "book", "name": "Kenneth Lee", "flight": [ 1011, 1024 ] }
[]
true
{ "status": "no_flight", "name": "Sharon Campbell", "flight": [] }
{ "return_month": "Nov", "return_day": "22", "max_price": 200, "departure_airport": "DCA", "max_connections": 1, "departure_day": "20", "goal": "book", "departure_month": "Nov", "name": "Sharon Campbell", "return_airport": "DTW" }
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[ "customer: Hi.", "agent: Hello, how may I help you today?", "customer: Can you please help me with booking a flight ticket from DCA to DTW?", "agent: Sure, let me know your travelling dates.", "customer: My travel dates are Nov 20 and 22.", "agent: Do you want connecting flight?", "customer: I need a connecting flight.", "agent: Do you have any other requirements?", "customer: I would like to depart at morning.", "agent: May I know your name please?", "customer: My name is Sharon Campbell.", "agent: Ok, please wait for a moment.", "customer: Ok.", "agent: Sorry, there are no flights found with your given details.", "customer: Ok, no issues. Thank you.", "agent: Thank you for opting us." ]
{ "status": "no_flight", "name": "Sharon Campbell", "flight": [] }
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true
{ "status": "no_flight", "name": "Thomas Young", "flight": [] }
{ "return_month": "Apr", "return_day": "26", "max_price": 5000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "24", "goal": "book", "departure_month": "Apr", "name": "Thomas Young", "return_airport": "DTW" }
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[ "customer: Hello, I am Thomas Young.", "agent: Hello Thomas Young. How can I help you today?", "customer: I have planned a trip with my friends, can you help in the process of booking ticket.", "agent: Sure, can you provide me your travellings details?", "customer: My travelling is from San Francisco, CA - SFO to Detroit, MI - DTW. My travelling dates are on 04/24 to 04/26.", "agent: Sure, wait for a moment, I will revert you.", "customer: I need a single connection with price of 5000. Sure,.", "agent: Thanks for waiting. We could not find any flights for your specification.", "customer: OK, thank you for the information. Thank you.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Thomas Young", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Nancy Scott", "flight": [] }
{ "return_month": "Apr", "return_day": "6", "max_price": 5000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "4", "goal": "book", "departure_month": "Apr", "name": "Nancy Scott", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello, how may I be at your service today?", "customer: I have to attend a Live Concert at Seattle, could you please help me with booking a flight ticket from HOU to SEA?", "agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?", "customer: I would like to depart on Apr 4th and return on Apr 6th.", "agent: Do you have any other specifications?", "customer: I am looking for a connecting flight.", "agent: Please help me with your name for booking.", "customer: I am Nancy Scott.", "agent: Sorry for this inconvenience, I could not find any flight with your requirements.", "customer: Ok, not an issue.", "agent: Thank you for reaching us.", "customer: Anyways, thank you for the information." ]
{ "status": "no_flight", "name": "Nancy Scott", "flight": [] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1529405599293 }, { "button_name": "", "field_name": "from_city", "field_value": "HOU", "timestmamp": 1529405606373 }, { "button_name": "", "field_name": "to_city", "field_value": "SEA", "timestmamp": 1529405610501 }, { "button_name": "", "field_name": "departure_day", "field_value": "04/04", "timestmamp": 1529405619646 }, { "button_name": "", "field_name": "return_day", "field_value": "04/06", "timestmamp": 1529405623341 }, { "button_name": "", "field_name": "max_connection", "field_value": "1", "timestmamp": 1529405625021 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1529405626173 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_flight", "timestmamp": 1529405634557 }, { "button_name": "", "field_name": "customer-name", "field_value": "Nancy Scott", "timestmamp": 1529405655191 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1529405686684 } ]
true