action
dict | intent
dict | timestamps
sequencelengths 3
35
| dialogue
sequencelengths 3
35
| expected_action
dict | search_info
listlengths 0
297
| correct_sample
unknown |
|---|---|---|---|---|---|---|
{
"status": "no_reservation",
"name": "Edward hall",
"flight": []
} | {
"return_month": "Sept",
"return_day": "13",
"max_price": 5000,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "11",
"goal": "change",
"departure_month": "Sept",
"name": "Edward Hall",
"return_airport": "ATL"
} | [
1532340243,
1532340256,
1532340271,
1532340294,
1532340299,
1532340318,
1532340329,
1532340365,
1532340378,
1532340403
] | [
"customer: Hello.",
"agent: Hello. How may I help you?",
"customer: Can you help me to change my recent reservation because my trip dates are got postponed?",
"agent: I will help you with that please share your name to proceed further?",
"customer: Edward hall here.",
"agent: Please wait for a while.",
"customer: Sure, take your own time.",
"agent: There is no active reservation found under your name to amend it.",
"customer: That's ok, thank you for checking.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "Edward Hall",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1532340320889
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Edward hall",
"timestmamp": 1532340419156
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1532340420306
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1532340422018
}
] | true |
{
"status": "book",
"name": "Stephen Evans",
"flight": [
1006
]
} | {
"return_month": "Apr",
"return_day": "5",
"max_price": 1000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "Apr",
"name": "Stephen Evans",
"return_airport": "LAS"
} | [
1518078655,
1518078670,
1518078716,
1518078717,
1518078742,
1518078746,
1518078759,
1518078772,
1518078787,
1518078789,
1518078792,
1518078827,
1518078837,
1518078846,
1518078847,
1518078857
] | [
"customer: HI.",
"agent: Hello. How may I be of your address?",
"customer: I want to book a flight ticket to Las Vegas with price under 1000. Can you please help me with it?",
"agent: Sure, can I know your connection limit?",
"customer: I need a single connection.",
"agent: Please let me know your boarding and landing points.",
"customer: Airport codes are HOU-LAS.",
"agent: Kindly share your planned travelling dates to proceed further.",
"customer: Travel dates are 04/03 and 04/05.",
"agent: Please wait a while.",
"customer: Ok.",
"agent: We found a Frontier airline matching your essential details with one connection and the flight number-1006.",
"customer: Please proceed booking with the name Stephen Evans.",
"agent: Your booking has been processed successfully.",
"customer: Thanks for the help.",
"agent: You're welcome. Happy journey."
] | {
"status": "book",
"name": "Stephen Evans",
"flight": [
1006,
1017
]
} | [] | true |
{
"status": "book",
"name": "Gary Taylor",
"flight": [
1014
]
} | {
"return_month": "Apr",
"return_day": "5",
"max_price": 1000,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "Apr",
"name": "Gary Taylor",
"return_airport": "ATL"
} | [
1530014779,
1530014792,
1530014815,
1530014842,
1530014850,
1530014853,
1530014870,
1530014894,
1530014899,
1530014906,
1530014919,
1530014984,
1530015036,
1530015045,
1530015059,
1530015074
] | [
"customer: Hello.",
"agent: Hello, do you need any help from us?",
"customer: Can you please help me in reserving my flight from ORD to reach ATL?",
"agent: Sure, could you please share your departure and arrival day?",
"customer: Thank you, my travelling dates are Apr 3rd and Apr 5th.",
"agent: Ok, could I have your name please?",
"customer: I am Gary Taylor.",
"agent: Ok, do you need direct or connecting flight?",
"customer: I prefer a single connecting flight.",
"agent: Ok, do you have any other specifications?",
"customer: I don't have any other specifications.",
"agent: The economy class with flight number 1014 of Frontier airline is available having fare as 200 and connection as 1, is it ok for you?",
"customer: Yes, please proceed by booking.",
"agent: Ok, your reservation is confirmed. The departure time is 6:00 hours and the arrival time is 10:00 hours.",
"customer: Thank you for the help.",
"agent: Thank you for reaching our service."
] | {
"status": "book",
"name": "Gary Taylor",
"flight": [
1014,
1020,
1021
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530014855515
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/03",
"timestmamp": 1530014866408
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "04/05",
"timestmamp": 1530014872133
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "CLT",
"timestmamp": 1530014875003
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ORD",
"timestmamp": 1530014876803
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ATL",
"timestmamp": 1530014881516
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530014882157
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Gary Taylor",
"timestmamp": 1530014912858
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1530014914523
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1014",
"timestmamp": 1530014916732
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530015110299
}
] | true |
{
"status": "book",
"name": "Donna Evans",
"flight": [
1018
]
} | {
"return_month": "Feb",
"return_day": "3",
"max_price": 1000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Feb",
"name": "Donna Evans",
"return_airport": "OAK"
} | [
1528211735,
1528211740,
1528211814,
1528211822,
1528211838,
1528211854,
1528211870,
1528211881,
1528211897,
1528211919,
1528211947,
1528211956,
1528211957,
1528211971
] | [
"customer: Hi. Donna Evans here.",
"agent: Hello, how can I help you today?",
"customer: I would like to prefer a flight with lay-by option for my business trip to Oakland. Can you book a flight ticket?",
"agent: Sure, let me know your travel dates please?",
"customer: The trip dates are from 01 Feb to 03 Feb.",
"agent: Can I know your airport codes?",
"customer: The airport codes are from PHL to OAK.",
"agent: Any preferences you have?",
"customer: No, that is it.",
"agent: Spirit Airlines has a connecting flight with number 1018 for fare 200, shall I proceed?",
"customer: I am fine with the airlines. You can book the flight ticket.",
"agent: Your ticket is reserved in economy class.",
"customer: Thank you.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Donna Evans",
"flight": [
1018
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Donna Evans",
"timestmamp": 1528211747101
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528211831285
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1528211833236
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/01",
"timestmamp": 1528211847733
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/03",
"timestmamp": 1528211850581
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "OAK",
"timestmamp": 1528211872844
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHL",
"timestmamp": 1528211876500
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528211883973
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528211933476
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1018",
"timestmamp": 1528211936636
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528211972428
}
] | true |
{
"status": "book",
"name": "Gregory Allen",
"flight": [
1000
]
} | {
"return_month": "Oct",
"return_day": "12",
"max_price": 5000,
"departure_airport": "ORD",
"max_connections": 0,
"departure_day": "10",
"goal": "book",
"departure_month": "Oct",
"name": "Gregory Allen",
"return_airport": "EWR"
} | [
1519915651,
1519915670,
1519915730,
1519915733,
1519915825,
1519915833,
1519915843,
1519915912,
1519915943,
1519916019,
1519916027
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I am Gregory Allen. I want to attend a live music concert in EWr, can you please find a flight from ORD?",
"agent: Sure, I will help you to book a flight. Can you please share me your travelling dates?",
"customer: I want to start my journey on 10/10 and my return will be on 10/12.",
"agent: Please hold on for a moment.",
"customer: Ok, take your time.",
"agent: Here, I found a flight for you with single connection. Shall I proceed for booking?",
"customer: Please proceed.",
"agent: Your ticket is booked with flight number 1000 and airline is Southwest.",
"customer: Thank you for booking."
] | {
"status": "no_flight",
"name": "Gregory Allen",
"flight": []
} | [] | false |
{
"status": "book",
"name": "Richard Perez",
"flight": [
1010
]
} | {
"return_month": "May",
"return_day": "17",
"max_price": 1000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "May",
"name": "Richard Perez",
"return_airport": "SFO"
} | [
1522216194,
1522216199,
1522216240,
1522216267,
1522216282,
1522216295,
1522216318,
1522216322,
1522216350,
1522216356,
1522216361,
1522216410,
1522216415,
1522216444,
1522216446,
1522216455
] | [
"customer: Hello, I am Richard Perez.",
"agent: Hello, how may I be your helping hand?",
"customer: I have an meeting at NV - LAS, with my company CEO. As per my company rules I need to travel only in a connecting flight.",
"agent: Sure, do you have any fare limit?",
"customer: My fare is 1000.",
"agent: Please specify your travelling dates?",
"customer: My travelling dates are from 05/15 to 05/17.",
"agent: Can you let me know your source code?",
"customer: My source code is SFO.",
"agent: Please hold on.",
"customer: OK.",
"agent: We found a direct flight in AA airline with flight number 1010. Shall I proceed with booking?",
"customer: You can proceed with booking.",
"agent: Your flight ticket has been reserved.",
"customer: Thank you for the help.",
"agent: Thank you for approaching us."
] | {
"status": "book",
"name": "Richard Perez",
"flight": [
1003
]
} | [] | false |
{
"status": "book",
"name": "Kevin Harris",
"flight": [
1026
]
} | {
"return_month": "Aug",
"return_day": "17",
"max_price": 5000,
"departure_airport": "DEN",
"max_connections": -1,
"departure_day": "15",
"goal": "book",
"departure_month": "Aug",
"name": "Kevin Harris",
"return_airport": "PHX"
} | [
1528971632,
1528971639,
1528971661,
1528971671,
1528971678,
1528971694,
1528971700,
1528971719,
1528971723,
1528971793,
1528971810,
1528971822,
1528971827,
1528971829
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: Can you please help me in booking a flight ticket from Denver, DEN to Phoenix, PHX?",
"agent: Sure, help me with the trip dates?",
"customer: My journey dates are from Aug 15 to Aug 17.",
"agent: Do you have any specifications to be met?",
"customer: No.",
"agent: May I know your name for the documentation purpose?",
"customer: My name is Kevin Harris.",
"agent: We found a flight in an airline Hawaiian with 1026 number having a single connection in an economy class. Shall I proceed to book?",
"customer: Sure, you can proceed for booking.",
"agent: Your flight ticket has been confirmed.",
"customer: Thanks for your help.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Kevin Harris",
"flight": [
1026
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528971722643
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DEN",
"timestmamp": 1528971728797
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "PHX",
"timestmamp": 1528971732107
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/15",
"timestmamp": 1528971736396
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/17",
"timestmamp": 1528971741028
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528971741126
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528971807027
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Kevin Harris",
"timestmamp": 1528971815883
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1026",
"timestmamp": 1528971818971
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528971834971
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528971835427
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528971835659
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528971835860
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528971836043
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528971836252
}
] | true |
{
"status": "book",
"name": "Emily Green",
"flight": [
1018
]
} | {
"return_month": "June",
"return_day": "20",
"max_price": 200,
"departure_airport": "MSP",
"max_connections": 0,
"departure_day": "18",
"goal": "book",
"departure_month": "June",
"name": "Emily Green",
"return_airport": "BOS"
} | [
1519821958,
1519821963,
1519821980,
1519821983,
1519821998,
1519822000,
1519822007,
1519822008,
1519822015,
1519822020
] | [
"customer: Hello.",
"agent: Hello, how may I guide you?",
"customer: I am Emily Green. I would like to book a ticket from MSP to BOS.",
"agent: Sure, can I know your preferable dates?",
"customer: I am starting on 06/18 and return back on 06/20.",
"agent: I found a flight 1018 of AA airlines matches with your preferences, can I proceed?",
"customer: Yes, pleas eproceed.",
"agent: Your ticket is booked.",
"customer: Thank you for the help.",
"agent: Thank you, have a good day."
] | {
"status": "book",
"name": "Emily Green",
"flight": [
1006
]
} | [] | false |
{
"status": "no_reservation",
"name": "Ronald Davis",
"flight": []
} | {
"return_month": "June",
"return_day": "24",
"max_price": 1000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "22",
"goal": "cancel",
"departure_month": "June",
"name": "Ronald Davis",
"return_airport": "SEA"
} | [
1524062653,
1524062669,
1524062684,
1524062689,
1524062705,
1524062725,
1524062762,
1524062765,
1524062778,
1524062790,
1524062798,
1524062810,
1524062811
] | [
"customer: Hi.",
"agent: Hello. How may I guide you today?",
"customer: I want to cancel my reservation which is done recently due to some problems, can you please help me?",
"agent: Sure, I will help you with that.",
"customer: Thank you.",
"agent: May I know your name please?",
"customer: Sure, my name is Ronald Davis.",
"agent: Please wait for a minute.",
"customer: Sure.",
"agent: I am sorry to say that there is no reservation found under your name.",
"customer: Ok, no problem.",
"agent: Thank you for reaching us.",
"customer: Thank you for your service."
] | {
"status": "no_reservation",
"name": "Ronald Davis",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Rebecca Moore",
"flight": [
1024
]
} | {
"return_month": "June",
"return_day": "19",
"max_price": 500,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "June",
"name": "Rebecca Moore",
"return_airport": "ORD"
} | [
1530202324,
1530202334,
1530202348,
1530202360,
1530202369,
1530202374,
1530202401,
1530202458,
1530202472,
1530202499,
1530202525,
1530202529,
1530202535,
1530202537
] | [
"customer: Hi.",
"agent: Hello. How may I help you out?",
"customer: I need to book a flight ticket from OAK to ORD, can you help me in booking a flight ticket?",
"agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?",
"customer: Sure, my journey dates are Jun 17 and Jun 19.",
"agent: Can I know your name please?",
"customer: Sure, Rebecca Moore here.",
"agent: Do you need any specifications?",
"customer: No.",
"agent: There is a flight with connection 1 and price 100, can I proceed?",
"customer: Yes, you can.",
"agent: Ok, your ticket has been booked with flight number 1024.",
"customer: Thank you for your assistance.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Rebecca Moore",
"flight": [
1024,
1028
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530202384788
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "OAK",
"timestmamp": 1530202388620
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "OAK",
"timestmamp": 1530202390139
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ORD",
"timestmamp": 1530202393003
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06",
"timestmamp": 1530202440016
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "0617",
"timestmamp": 1530202443771
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/",
"timestmamp": 1530202449445
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/17",
"timestmamp": 1530202451827
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/19",
"timestmamp": 1530202453827
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Rebecca Moore ",
"timestmamp": 1530202477460
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530202477549
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1530202540298
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1024",
"timestmamp": 1530202542602
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530202543554
}
] | true |
{
"status": "book",
"name": "Amy Mitchell",
"flight": [
1017
]
} | {
"return_month": "Jan",
"return_day": "26",
"max_price": 5000,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "24",
"goal": "book",
"departure_month": "Jan",
"name": "Amy Mitchell",
"return_airport": "BOS"
} | [
1523245451,
1523245460,
1523245505,
1523245514,
1523245529,
1523245547,
1523245579,
1523245582,
1523245593,
1523245665,
1523245679,
1523245681,
1523245696,
1523245700
] | [
"customer: Hello.",
"agent: Hello, How can I aid you?",
"customer: I am Amy Mitchell want to travel to MA- BOS to enjoy beach holidays with my cousins.",
"agent: Ok.",
"customer: Can you book a ticket from TX-IAH?",
"agent: Sure, I am here to help you. May I know your travelling dates?",
"customer: My travelling dates are 01/24 and 01/26.",
"agent: Please wait.",
"customer: Ok.",
"agent: Thanks for waiting. You have a single connecting flight in JetBlue airline and flight number 1017 having price 100. Shall I proceed?",
"customer: Ok, you can proceed.",
"agent: Your ticket has been booked.",
"customer: Thank you for booking.",
"agent: Thank you."
] | {
"status": "book",
"name": "Amy Mitchell",
"flight": [
1017
]
} | [] | true |
{
"status": "no_reservation",
"name": "Kimberly Johnson",
"flight": []
} | {
"return_month": "Nov",
"return_day": "18",
"max_price": 5000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "16",
"goal": "cancel",
"departure_month": "Nov",
"name": "Kimberly Johnson",
"return_airport": "HOU"
} | [
1528727328,
1528727335,
1528727356,
1528727370,
1528727392,
1528727396,
1528727408,
1528727420,
1528727438,
1528727440
] | [
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: I would like to cancel my recent reservation, can you help me in that?",
"agent: Sure, can I have your name please?",
"customer: Sure, the ticket has been reserved on the name Kimberly Johnson.",
"agent: Ok, please hold on a moment.",
"customer: Sure, I will wait for your response.",
"agent: Thanks for waiting, there is no active reservation on your given name.",
"customer: That's ok, no problem. Thank you for the information.",
"agent: Thank you for connecting with us."
] | {
"status": "no_reservation",
"name": "Kimberly Johnson",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528727378330
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1528727380162
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Kimberly Johnson",
"timestmamp": 1528727404299
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528731430721
}
] | true |
{
"status": "no_flight",
"name": "Ronald Brown",
"flight": []
} | {
"return_month": "Oct",
"return_day": "22",
"max_price": 1000,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "Oct",
"name": "Ronald Brown",
"return_airport": "CLT"
} | [
1526922435,
1526922449,
1526922461,
1526922474,
1526922523,
1526922530,
1526922542,
1526922559,
1526922594,
1526922604,
1526922629,
1526922630,
1526922673,
1526922677,
1526922698,
1526922712,
1526922729,
1526922733,
1526922743
] | [
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: Can you aid me in booking a flight ticket from LGA to CLT?",
"agent: Sure, may I know your planned trip dates?",
"customer: Sure, I would like to go on Oct 20th and return back on Oct 22nd.",
"agent: Do you have any connection limit?",
"customer: Ensure it is a single connecting flight.",
"agent: Is there any class preference?",
"customer: Ensure it is in the business class.",
"agent: May I know your arrival and depart timings?",
"customer: No, I don't have any specific timings.",
"agent: Do you have any other specifications?",
"customer: No, I don't have any other specifications.",
"agent: Please forward your name.",
"customer: Myself Ronald Brown.",
"agent: Sorry, there are no flights found on your specified routes.",
"customer: That's ok, thank you for checking.",
"agent: Thank you for availing us.",
"customer: Welcome."
] | {
"status": "no_flight",
"name": "Ronald Brown",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526922476437
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LGA",
"timestmamp": 1526922479757
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "CLT",
"timestmamp": 1526922482652
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/20",
"timestmamp": 1526922534176
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/22",
"timestmamp": 1526922537063
},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
"timestmamp": 1526922607099
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526922609854
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Ronald Brown.",
"timestmamp": 1526922740039
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526922740964
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526923788416
}
] | true |
{
"status": "no_reservation",
"name": "Patrick Miller",
"flight": []
} | {
"return_month": "Sept",
"return_day": "6",
"max_price": 1000,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "4",
"goal": "cancel",
"departure_month": "Sept",
"name": "Patrick Miller",
"return_airport": "CLT"
} | [
1530116350,
1530116363,
1530116365,
1530116382,
1530116384,
1530116393,
1530116405,
1530116439,
1530116451,
1530116457
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: Please help me to cancel my recent reservation.",
"agent: Sure, may I know your name please?",
"customer: Patrick Miller.",
"agent: Ok, please wait.",
"customer: Ok.",
"agent: Sorry to inform you that there is no active reservation found with your name in our records.",
"customer: Thank you for your information.",
"agent: Most welcome."
] | {
"status": "no_reservation",
"name": "Patrick Miller",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1530116384438
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Patrick Miller",
"timestmamp": 1530116399894
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1530116460254
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530116464510
}
] | true |
{
"status": "book",
"name": "Ryan Turner",
"flight": [
1007
]
} | {
"return_month": "June",
"return_day": "5",
"max_price": 200,
"departure_airport": "PHL",
"max_connections": 0,
"departure_day": "3",
"goal": "book",
"departure_month": "June",
"name": "Ryan Turner",
"return_airport": "BOS"
} | [
1528384415,
1528384422,
1528384449,
1528384466,
1528384470,
1528384504,
1528384537,
1528384572,
1528384581,
1528384599,
1528384633,
1528384638,
1528384640,
1528384642
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I need you to book a flight ticket from PHL to BOS. Please help me.",
"agent: Can I know your travelling dates?",
"customer: June 03 and 05 are my planned travelling dates.",
"agent: Do you have any preference?",
"customer: I wish to depart at afternoon in a direct flight.",
"agent: Let me know your name.",
"customer: My name is Ryan Turner.",
"agent: Found ticket with Southwest airlines for price 200 having flight number 1007.",
"customer: Thank you. Please book the ticket in that flight.",
"agent: Ticket is booked.",
"customer: Thank you for the help.",
"agent: Thank you."
] | {
"status": "book",
"name": "Ryan Turner",
"flight": [
1007
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528384467891
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHL",
"timestmamp": 1528384471443
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "BOS",
"timestmamp": 1528384475490
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/03",
"timestmamp": 1528384480670
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/05",
"timestmamp": 1528384487396
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "afternoon",
"timestmamp": 1528384551545
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "0",
"timestmamp": 1528384553962
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528384557931
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528384562865
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1007",
"timestmamp": 1528384565602
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Ryan Turner",
"timestmamp": 1528384606663
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528384644561
}
] | true |
{
"status": "book",
"name": "Daniel Brown",
"flight": [
1005
]
} | {
"return_month": "May",
"return_day": "7",
"max_price": 500,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "May",
"name": "Daniel Brown",
"return_airport": "SFO"
} | [
1514914543,
1514914559,
1514914613,
1514914630,
1514914694,
1514914734,
1514914742,
1514914756,
1514914765,
1514914776
] | [
"customer: Hello.",
"agent: Hello, how may I aid you?",
"customer: Myself Daniel Brown. I would like to attend seminar, so can you help me booking flight from MSP to SFO?",
"agent: can I know your travel dates?",
"customer: My travel starts from 05/05 to 05/07. Provide flight with connection 1.",
"agent: Basing on your details, I got a flight with flight number 1005 with price 100 and connection limit 1. Can I proceed?",
"customer: Ok, proceed to booking.",
"agent: Your booking is done.",
"customer: Thank you for your services.",
"agent: Most welcome."
] | {
"status": "book",
"name": "Daniel Brown",
"flight": [
1005
]
} | [] | true |
{
"status": "no_flight",
"name": "James Wilson",
"flight": []
} | {
"return_month": "June",
"return_day": "22",
"max_price": 5000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "June",
"name": "James Wilson",
"return_airport": "PHL"
} | [
1523369072,
1523369079,
1523369081,
1523369088,
1523369103,
1523369115,
1523369144,
1523369240,
1523369280,
1523369300
] | [
"customer: Hi.",
"agent: Hello.",
"customer: I am James Wilson.",
"agent: How may I help you?",
"customer: Ia m planning to travel from SFO to PHL, can you help me in booking?",
"agent: May I know your travel dates?",
"customer: my travelling dates are 06/20 to 06/22.",
"agent: Sorry, there is no flight found basis on your details.",
"customer: Ok, fine thank you for checking.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "James Wilson",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Ronald Rodrigues",
"flight": []
} | {
"return_month": "Sept",
"return_day": "6",
"max_price": 500,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "4",
"goal": "cancel",
"departure_month": "Sept",
"name": "Ronald Rodriguez",
"return_airport": "PHX"
} | [
1515039606,
1515039629,
1515039656,
1515039671,
1515039677,
1515039722,
1515039727,
1515039748,
1515039759,
1515039800,
1515039808,
1515039812,
1515039822,
1515039828
] | [
"customer: Hi.",
"agent: Hello. What can I do for you now?",
"customer: Due to the sudden demise of my Granny, I am unable to catch a flight.",
"agent: Ok.",
"customer: So I had a request to you to cancel my existing reservation?",
"agent: Sure, I will cancel your reservation. For this I want to know your name.",
"customer: Sure, my name is Ronald Rodriguez.",
"agent: Give a minute, I will get back to you.",
"customer: Sure.",
"agent: Thanks for waiting. You have no reservation found with your name.",
"customer: Ok, no problem.",
"agent: Thank you for approaching us.",
"customer: Thanks for your valuable information.",
"agent: Have a pleasant day."
] | {
"status": "no_reservation",
"name": "Ronald Rodriguez",
"flight": []
} | [] | false |
{
"status": "no_reservation",
"name": "Linda Collins",
"flight": []
} | {
"return_month": "Jan",
"return_day": "22",
"max_price": 1000,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "20",
"goal": "change",
"departure_month": "Jan",
"name": "Linda Collins",
"return_airport": "LGA"
} | [
1527159807,
1527159813,
1527159861,
1527159875,
1527159902,
1527159909,
1527159932,
1527159935,
1527159978,
1527160040
] | [
"customer: Hello.",
"agent: Hello, do you need any help from us?",
"customer: Please help me in changing my existing reservation, as my trip got postponed.",
"agent: Sure, could I have your name please?",
"customer: My name is Linda Collins.",
"agent: Ok, please allow me a moment.",
"customer: Ok.",
"agent: Sorry, there is no reservation with your name in our portal to make changes further.",
"customer: That's ok, thank you for the response.",
"agent: You are welcome, have a great day."
] | {
"status": "no_reservation",
"name": "Linda Collins",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527159877616
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "",
"timestmamp": 1527159880658
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527159882520
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Linda Collins",
"timestmamp": 1527160053096
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527160078032
}
] | true |
{
"status": "book",
"name": "Donald Lopez",
"flight": [
1024
]
} | {
"return_month": "Sept",
"return_day": "17",
"max_price": 1000,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Sept",
"name": "Donald Lopez",
"return_airport": "DCA"
} | [
1522071538,
1522071568,
1522071605,
1522071656,
1522071679,
1522071803,
1522071813,
1522071822,
1522071835,
1522071844,
1522071872,
1522071903,
1522071914,
1522071935,
1522071938,
1522071958
] | [
"customer: Hello. Donald Lopez here.",
"agent: Hello, how can I be in your service?",
"customer: I wan to attend a Seminar in Washington. Can you please help me for booking the flight ticket?",
"agent: Ok, I will be glad to assist you with that. May I know the airport codes to check?",
"customer: My airport codes are from LGA to DCA.",
"agent: Ok, please can you let me know your travel dates too?",
"customer: My travelling dates are from 09/15 to 09/17.",
"agent: Ok, please wait a moment.",
"customer: Make sure my connections limit is 1.",
"agent: Ok, I will check.",
"customer: Ok.",
"agent: Thank you for waiting, there is a flight with airfare 100 and the airlines is JetBlue. Can I book it?",
"customer: Please proceed for booking the flight ticket.",
"agent: Ok, the flight is been booked with 1 connecting flight limit as you needed.",
"customer: Thanks for helping me.",
"agent: Thank you for choosing our agency."
] | {
"status": "book",
"name": "Donald Lopez",
"flight": [
1024
]
} | [] | true |
{
"status": "book",
"name": "Patricia Scott",
"flight": [
1009
]
} | {
"return_month": "Aug",
"return_day": "11",
"max_price": 5000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Aug",
"name": "Patricia Scott",
"return_airport": "CLT"
} | [
1528827609,
1528827617,
1528827628,
1528827658,
1528827661,
1528827695,
1528827708,
1528827710,
1528827717,
1528827772,
1528827788,
1528827831,
1528827836,
1528827860,
1528827899,
1528827915
] | [
"customer: Hi.",
"agent: Hello, how can I help you today?",
"customer: I am looking for a flight from SFO to CLT, can you help me out?",
"agent: Sure, can you share me your travel dates?",
"customer: My trip dates are from Aug 9th till Aug 11th.",
"agent: Do you have any connection limit?",
"customer: I am looking for a connecting flight.",
"agent: Is there any other specifications?",
"customer: No, thanks.",
"agent: I found a flight with the price of 100 having one connection and economy class. Can I proceed to booking?",
"customer: Please proceed with it.",
"agent: Your ticket has been reserved with the flight- 1009.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us. Can I know your good name?",
"customer: Patricia Scott.",
"agent: Most Welcome."
] | {
"status": "book",
"name": "Patricia Scott",
"flight": [
1009,
1018
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528827664177
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SFO",
"timestmamp": 1528827671361
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "CLT",
"timestmamp": 1528827675977
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/11",
"timestmamp": 1528827719101
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/09",
"timestmamp": 1528827726339
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1528827727433
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528827729307
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528827846313
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1009",
"timestmamp": 1528827848225
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Patricia Scott. 23:54",
"timestmamp": 1528827922154
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Patricia Scott",
"timestmamp": 1528827926549
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528827926673
}
] | true |
{
"status": "no_flight",
"name": "Jacob Anderson",
"flight": []
} | {
"return_month": "May",
"return_day": "22",
"max_price": 200,
"departure_airport": "DFW",
"max_connections": 0,
"departure_day": "20",
"goal": "book",
"departure_month": "May",
"name": "Jacob Anderson",
"return_airport": "IAH"
} | [
1512669285,
1512669305,
1512669401,
1512669438,
1512669510,
1512669543,
1512669548,
1512669599,
1512669640,
1512669773,
1512669792,
1512669798
] | [
"customer: Hello.",
"agent: Hello. How may I help you today?",
"customer: I'm Jacob Anderson here, and my planning is to travel from DFW to IAH to meet my cousin at Houston.",
"agent: That's good, let me know your journey dates?",
"customer: Sure, my dates of journey is from 05/20 to 05/22. My connections limit is 0.",
"agent: Thank you for your information. Let me check. Thank you for waiting.",
"customer: Do you have any ticket for me?",
"agent: Sorry, there is flight with 0 connection limit. Thank for reaching us, have a nice day.",
"customer: Is there any flight is available?",
"agent: Sorry, there is no flight for your information.",
"customer: Thank you, for your information.",
"agent: Welcome."
] | {
"status": "no_flight",
"name": "Jacob Anderson",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Alexander Mitchell",
"flight": []
} | {
"return_month": "Nov",
"return_day": "1",
"max_price": 1000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "30",
"goal": "cancel",
"departure_month": "Oct",
"name": "Alexander Mitchell",
"return_airport": "ORD"
} | [
1525436839,
1525436855,
1525436892,
1525436909,
1525436911,
1525436932,
1525436936,
1525436941,
1525436944
] | [
"customer: Hello.",
"agent: Hello. How can I help you at this moment?",
"customer: I am Alexander Mitchell here. I need to cancel my existing reservation, which is done recently. Can you please hep me out?",
"agent: Sure. I will help you with that. Please wait a moment.",
"customer: Thank you for considering my request.",
"agent: There is no previous reservation available under your name.",
"customer: Not a big problem, anyway thank you for the information.",
"agent: Thank you for reaching us.",
"customer: Thank you for searching."
] | {
"status": "no_reservation",
"name": "Alexander Mitchell",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Alexander Mitchell ",
"timestmamp": 1525436882425
},
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525436910872
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1525436943640
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525436945223
}
] | true |
{
"status": "no_reservation",
"name": "Catherine Wilson",
"flight": []
} | {
"return_month": "Nov",
"return_day": "13",
"max_price": 200,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "11",
"goal": "change",
"departure_month": "Nov",
"name": "Catherine Wilson",
"return_airport": "JFK"
} | [
1527504432,
1527504441,
1527504494,
1527504516,
1527504536,
1527504547,
1527504551,
1527504582,
1527504606,
1527504628
] | [
"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: Actually, my friend book a flight ticket in economy class instead of business class. Can you please help me in changing of my existing reservation?",
"agent: Sure, may I know your good name please?",
"customer: Myself Catherine Wilson.",
"agent: Please wait for a moment.",
"customer: Ok.",
"agent: Sorry, there is no reservation found on your name in our database to change.",
"customer: Ok, no problem. Thank you for your information.",
"agent: You are most welcome."
] | {
"status": "no_reservation",
"name": "Catherine Wilson",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527504502298
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Catherine Wilson",
"timestmamp": 1527504591408
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527504592323
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527504631787
}
] | true |
{
"status": "book",
"name": "Linda Robinson",
"flight": [
1005
]
} | {
"return_month": "Jan",
"return_day": "10",
"max_price": 5000,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Jan",
"name": "Linda Robinson",
"return_airport": "SFO"
} | [
1520396087,
1520396091,
1520396139,
1520396161,
1520396234,
1520396248,
1520396346,
1520396354,
1520396418,
1520396422,
1520396425,
1520396434
] | [
"customer: Hello, I am Linda Robinson.",
"agent: Hello, how can I help you today?",
"customer: I would like to travel to SFO from OAK to celebrate flowers festivals. can you please help me to book a ticket?",
"agent: Sure, help me with your travelling dates?",
"customer: My travelling dates will be on 01/08 to 01/10.",
"agent: Ok, any specific requirements?",
"customer: I need a connecting flight.",
"agent: Ok, flight- 1005, airline- Southwest, price- 200 with connection-1 matches your requested details.",
"customer: You can proceed to booking.",
"agent: Ok, your ticket has been processed.",
"customer: Thank you.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Linda Robinson",
"flight": [
1005,
1022
]
} | [] | true |
{
"status": "book",
"name": "Joshua Phillips",
"flight": [
1005
]
} | {
"return_month": "July",
"return_day": "21",
"max_price": 500,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "July",
"name": "Joshua Phillips",
"return_airport": "MCO"
} | [
1516152113,
1516152128,
1516152223,
1516152287,
1516152345,
1516152356,
1516152394,
1516152414,
1516152441,
1516152480,
1516152496,
1516152514,
1516152534,
1516152581,
1516152601,
1516152651,
1516152663,
1516152687,
1516152691
] | [
"customer: Hi, I am Joshua Phillips.",
"agent: Hello, how can I assist you?",
"customer: I have heard that Orlando is the best place for site seeing. So, can you book a flight ticket from Philadelphia, PA - PHL?",
"agent: Sure, we are here to help you. Can I have the exact airport code of Orlando?",
"customer: Sure, my destination code is FL - MCO.",
"agent: How much can you afford for this trip?",
"customer: I can afford up to 500.",
"agent: When are you planning to go Orlando?",
"customer: I want to travel on 07/19.",
"agent: Ok, do you need a stopover in between your route?",
"customer: Yes, I need a stopover.",
"agent: Please help me with your return date.",
"customer: My arrival date is on 07/21.",
"agent: Joshua, there is a flight from Frontier airline with fare 100 only. Shall I proceed with the booking?",
"customer: You may proceed if it is a connecting flight.",
"agent: Yes, it is a connecting flight.",
"customer: Thank you for your support, regarding flight booking process.",
"agent: Your reservation is confirmed with flight number 1005 on your name Joshua Phillips. Thank you for consulting us.",
"customer: Thank you."
] | {
"status": "book",
"name": "Joshua Phillips",
"flight": [
1005,
1028
]
} | [] | true |
{
"status": "book",
"name": "Jessica Crown",
"flight": [
1002
]
} | {
"return_month": "Apr",
"return_day": "4",
"max_price": 1000,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "Apr",
"name": "Jessica Brown",
"return_airport": "JFK"
} | [
1526912298,
1526912307,
1526912330,
1526912358,
1526912369,
1526912417,
1526912423,
1526912431,
1526912447,
1526912479,
1526912508,
1526912526,
1526912529,
1526912536,
1526912537,
1526912554
] | [
"customer: Hello.",
"agent: Hello, how may I assist you today?",
"customer: Could you please help me to book a business class ticket from Los Angeles to attend a business meeting in New York?",
"agent: Sure, may I know your travel dates?",
"customer: I need to depart on Apr 2nd and my return date will be on Apr 4th.",
"agent: Where would you like land in New York?",
"customer: My boarding point is LAX and my destination point is JFK.",
"agent: Please share me your name.",
"customer: I am Jessica Crown.",
"agent: Do you have any specifications?",
"customer: I need a break in between my journey.",
"agent: We found a economy class flight on your details with Southwest Airline, flight number: 1002. Shall I book this ticket?",
"customer: That's fine, you can book the ticket.",
"agent: Your ticket has been reserved.",
"customer: Thank you for your assistance in booking.",
"agent: Thank you so much for choosing us."
] | {
"status": "no_flight",
"name": "Jessica Brown",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526912359814
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LAX",
"timestmamp": 1526912365502
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "",
"timestmamp": 1526912441247
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "JFK",
"timestmamp": 1526912445446
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/02",
"timestmamp": 1526912449441
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526912452194
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "04/04",
"timestmamp": 1526912454353
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jessica Crown",
"timestmamp": 1526912461488
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526912557398
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1002",
"timestmamp": 1526912559535
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526912563887
}
] | false |
{
"status": "book",
"name": "Patricia Smith",
"flight": [
1025
]
} | {
"return_month": "Jan",
"return_day": "10",
"max_price": 1000,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Jan",
"name": "Patricia Smith",
"return_airport": "DCA"
} | [
1521723467,
1521723483,
1521723500,
1521723505,
1521723518,
1521723521,
1521723534,
1521723536,
1521723539,
1521723603,
1521723645,
1521723653,
1521723655,
1521723661
] | [
"customer: Hi.",
"agent: Hello. How can I assist you today?",
"customer: I am Patricia Smith, can you help me to book a flight with 1 connection?",
"agent: Sure, will you mention your travelling dates please?",
"customer: My travelling dates are 01/08 and 01/10.",
"agent: Please provide your airport codes that you want to travel.",
"customer: I would like to fly from ORD to DCA.",
"agent: Please give me a moment.",
"customer: Ok.",
"agent: Thanks for waiting, there is a flight with price 100 and the connections 1 is available. Shall I confirm your ticket?",
"customer: Proceed with booking.",
"agent: Your ticket is booked. The flight number is 1025 and the airline is Delta.",
"customer: Thank you.",
"agent: Welcome, have a great day."
] | {
"status": "book",
"name": "Patricia Smith",
"flight": [
1025
]
} | [] | true |
{
"status": "book",
"name": "Anthony Turner",
"flight": [
1007
]
} | {
"return_month": "Feb",
"return_day": "29",
"max_price": 500,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "Feb",
"name": "Anthony Turner",
"return_airport": "DFW"
} | [
1521177908,
1521177912,
1521178012,
1521178034,
1521178049,
1521178055,
1521178064,
1521178095,
1521178131,
1521178147,
1521178165,
1521178195,
1521178207,
1521178215,
1521178224,
1521178232
] | [
"customer: Hello, I am Anthony Turner.",
"agent: Hello, how can I help you today?",
"customer: I would like to start my journey from Chicago, IL-ORD to attend my family meeting at Dallas, TX-DFW, can you help me in booking?",
"agent: Sure, I am here to help you.",
"customer: Thank you.",
"agent: On which dates would you like me to book a flight ticket for you?",
"customer: I would like to start on 02/27 and my return date will be on 02/29.",
"agent: Do you need a stopover in between your journey?",
"customer: I need a stopover in between my journey.",
"agent: OK, please hold on.",
"customer: Ok.",
"agent: Thanks for waiting, we found 1007 flight in UA airline with single connection and fare of 100.",
"customer: Ok, please book my ticket.",
"agent: Your ticket has been booked with your name.",
"customer: Thank you for helping in booking.",
"agent: Thank you for reaching us, have a safe journey."
] | {
"status": "book",
"name": "Anthony Turner",
"flight": [
1007
]
} | [] | true |
{
"status": "book",
"name": "Laura Walker",
"flight": [
1021
]
} | {
"return_month": "Nov",
"return_day": "12",
"max_price": 5000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "Nov",
"name": "Laura Walker",
"return_airport": "MCO"
} | [
1526051686,
1526051693,
1526051753,
1526051782,
1526051810,
1526051816,
1526051831,
1526051857,
1526051876,
1526051885,
1526051911,
1526051993,
1526052025,
1526052036,
1526052039,
1526052044
] | [
"customer: Hi. I am Laura Walker.",
"agent: Hello, how can I aid you today?",
"customer: As I keep travelling due to the nature of my work, this time I have to travel to MCO. Please help me to book a flight from PHL.",
"agent: Sure, when are you planning to start and return on?",
"customer: I am planning to start my journey on Nov 10th and return on Nov 12th.",
"agent: Do you need a connecting flight?",
"customer: Yes, I need a connecting flight.",
"agent: What are your departure and return timings?",
"customer: The return time should be afternoon.",
"agent: In which class do you want to fly?",
"customer: I am comfortable with any class.",
"agent: Thank you for your details, we found a connecting flight 1021 in economy class with American Airline. Shall I proceed with afternoon flight while returning?",
"customer: Please proceed.",
"agent: Your ticket has been confirmed.",
"customer: Thank you.",
"agent: Thank you."
] | {
"status": "book",
"name": "Laura Walker",
"flight": [
1021,
1026
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Laura Walker",
"timestmamp": 1526051702075
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526051799659
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHL",
"timestmamp": 1526051806395
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "MCO",
"timestmamp": 1526051811827
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "",
"timestmamp": 1526051818243
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/10",
"timestmamp": 1526051823227
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/12",
"timestmamp": 1526051827171
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526051827310
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "afternoon",
"timestmamp": 1526051889899
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526051890931
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526051906252
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526051907356
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526052025211
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1021",
"timestmamp": 1526052029035
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526052046178
}
] | true |
{
"status": "no_reservation",
"name": "Alexander Parker",
"flight": []
} | {
"return_month": "Nov",
"return_day": "25",
"max_price": 500,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "23",
"goal": "book",
"departure_month": "Nov",
"name": "Alexander Parker",
"return_airport": "EWR"
} | [
1531831171,
1531831179,
1531831181,
1531831187,
1531831199,
1531831203,
1531831224,
1531831236
] | [
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?",
"agent: Let me know your name to check your reservation?",
"customer: I am Alexander Parker.",
"agent: I have checked in reservation list to change your ticket, but could not find any reservation with your name.",
"customer: No problem, thank you for the information.",
"agent: Thank you for choosing us."
] | {
"status": "no_flight",
"name": "Alexander Parker",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1531831189226
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1531831191186
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Alexander Parker",
"timestmamp": 1531831213112
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1531831242329
}
] | false |
{
"status": "book",
"name": "James Jackson",
"flight": [
1000
]
} | {
"return_month": "Oct",
"return_day": "11",
"max_price": 1000,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Oct",
"name": "James Jackson",
"return_airport": "DEN"
} | [
1530265400,
1530265412,
1530265427,
1530265448,
1530265460,
1530265466,
1530265479,
1530265505,
1530265526,
1530265540,
1530265549,
1530265587,
1530265599,
1530265603,
1530265606,
1530265676
] | [
"customer: Hello.",
"agent: Hello, how may I help you today?",
"customer: Please help me in booking a flight ticket from CLT to DEN.",
"agent: Sure, can you please help me with your dates of journey?",
"customer: Oct, 9 and Oct, 11 are my journey dates.",
"agent: May I know your name please?",
"customer: James Jackson here.",
"agent: Are you looking for any other help from my side please?",
"customer: I am looking for connecting flight.",
"agent: Ok, wait for a mean while please.",
"customer: Sure.",
"agent: I found a connecting flight of fare 100 with the Hawaiian airline, are you ok with this ticket booking?",
"customer: Yes, please book.",
"agent: Ok, I have reserved your ticket with the flight number 1000.",
"customer: Thank you.",
"agent: You are welcome, have a safe flight."
] | {
"status": "book",
"name": "James Jackson",
"flight": [
1000
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530265468834
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "CLT",
"timestmamp": 1530265471873
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DEN",
"timestmamp": 1530265475049
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/11",
"timestmamp": 1530265483252
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/09",
"timestmamp": 1530265486155
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "James Jackson",
"timestmamp": 1530265521139
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1530265547602
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530265554693
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1530265679588
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1000",
"timestmamp": 1530265681140
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530265688820
}
] | true |
{
"status": "book",
"name": "Raymond Allen",
"flight": [
1013
]
} | {
"return_month": "Apr",
"return_day": "2",
"max_price": 1000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "31",
"goal": "book",
"departure_month": "Mar",
"name": "Raymond Allen",
"return_airport": "DFW"
} | [
1512099714,
1512099761,
1512099790,
1512099840,
1512099960,
1512100016,
1512100022,
1512100198,
1512100221,
1512100298,
1512100329,
1512100378
] | [
"customer: Hi,.",
"agent: Hello, How can I support you?",
"customer: I am Raymond Allen, can you be my helping hand in booking a ticket.",
"agent: Sure, Could you please share your travelling details?",
"customer: I want to travel to Fort Worth, TX-DFW from Philadelphia, PA- PHL. My journey dates are mar/31 and apr/2. I need one connection within the price limit of 1000.",
"agent: Thank you for your information. Please wait for a while I will check and get back to you.",
"customer: OK.",
"agent: Thank you for waiting. We are happy to inform you that there is a flight based on your details. The flight details are as follows airline : Southwest, Flight number : 1013, Price : 600 with one connection.",
"customer: OK, proceed with the booking.",
"agent: Ok, The ticket has been booked.",
"customer: Thank you for the service.",
"agent: Thank you for contacting us."
] | {
"status": "book",
"name": "Raymond Allen",
"flight": [
1013
]
} | [] | true |
{
"status": "no_flight",
"name": "Sarah Robinson",
"flight": []
} | {
"return_month": "June",
"return_day": "19",
"max_price": 1000,
"departure_airport": "EWR",
"max_connections": 0,
"departure_day": "17",
"goal": "book",
"departure_month": "June",
"name": "Sarah Robinson",
"return_airport": "JFK"
} | [
1517330272,
1517330286,
1517330293,
1517330313,
1517330350,
1517330357,
1517330398,
1517330402,
1517330418,
1517330472,
1517330481,
1517330492
] | [
"customer: Hello.",
"agent: Hello. How can I assist you today?",
"customer: I am Sarah Robinson.",
"agent: Nice to meet you.",
"customer: I want to go New York next for my film shooting purpose, can you please book a flight ticket from EWR to JFK?",
"agent: Sure, will you mention your travelling dates please?",
"customer: My departure date is 06/17 and please book my return ticket also on 06/19.",
"agent: Please give me a moment.",
"customer: I want a direct flight to New York.",
"agent: Thank you for waiting. There is no flights found under your preferable journey details.",
"customer: Oh! It's ok no problem, I will go with another airline. Thank you for your information.",
"agent: Welcome, have a great day."
] | {
"status": "no_flight",
"name": "Sarah Robinson",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Pamela Rodriguez",
"flight": [
1003
]
} | {
"return_month": "Feb",
"return_day": "4",
"max_price": 500,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "Feb",
"name": "Pamela Rodriguez",
"return_airport": "DTW"
} | [
1517543950,
1517543956,
1517544016,
1517544039,
1517544057,
1517544070,
1517544071,
1517544112,
1517544115,
1517544120,
1517544122,
1517544133
] | [
"customer: Hello, I am Pamela Rodriguez.",
"agent: Hello, what can I do for you today?",
"customer: I want to reach Detroit, MI-DTW to meet my old friend to start a new business, can you help me to book a flight ticket from Dallas, TX-DFW?",
"agent: Sure, do you need a connection in between your journey?",
"customer: 02/04 and 02/04 are my planned travelling dates. I prefer one connection.",
"agent: Ok, please wait a minute.",
"customer: Ok.",
"agent: We found a AA airline with flight number 1003 and price is 100 available according to your requirements.",
"customer: That's good you can book the ticket.",
"agent: Your reservation is done.",
"customer: Thanks for your assistance.",
"agent: Thank you for picking us."
] | {
"status": "book",
"name": "Pamela Rodriguez",
"flight": [
1003
]
} | [] | true |
{
"status": "no_flight",
"name": "Pamela Walker",
"flight": []
} | {
"return_month": "Apr",
"return_day": "17",
"max_price": 200,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Apr",
"name": "Pamela Walker",
"return_airport": "SFO"
} | [
1515638754,
1515638758,
1515638803,
1515638854,
1515638877,
1515638946,
1515638967,
1515638993,
1515639017,
1515639024,
1515639050,
1515639054,
1515639096,
1515639096,
1515639134,
1515639137
] | [
"customer: Hello, I am Pamela Walker.",
"agent: Hello, how may I serve you now?",
"customer: I want to visit my brother home town in San Francisco, can you help me with reservation?",
"agent: Sure, I can make your reservation right now. Can you please provide me your airport codes?",
"customer: My origin is LAS and destination is SFO.",
"agent: Do you need any halt in between your journey?",
"customer: Yes, I need flight with single halt.",
"agent: May I know your travelling dates?",
"customer: My depart is on 04/15 and return on 04/17.",
"agent: Is there any price limit for you?",
"customer: My price limit is 200.",
"agent: Ok, please wait a moment.",
"customer: OK.",
"agent: Unfortunately, there is no flight found on your journey details.",
"customer: No problem, I will try with another airline. Thank you for the information.",
"agent: Thanks for approaching us and have a great day."
] | {
"status": "no_flight",
"name": "Pamela Walker",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Carolyn Lopez",
"flight": [
1015
]
} | {
"return_month": "Jan",
"return_day": "5",
"max_price": 500,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "Jan",
"name": "Carolyn Lopez",
"return_airport": "PHL"
} | [
1521623972,
1521623974,
1521623980,
1521623984,
1521624026,
1521624032,
1521624054,
1521624060,
1521624074,
1521624092,
1521624103,
1521624158,
1521624162,
1521624177,
1521624181,
1521624188
] | [
"customer: Hi.",
"agent: Hello,.",
"customer: I am Carolyn Lopez.",
"agent: How can I assist you?",
"customer: I want to attend a pagan festival at Philadelphia. Can you help me in my booking?",
"agent: Sure, may I know your trip dates please?",
"customer: My journey dates are from 01/03 to 01/05.",
"agent: Let me know your airport codes please?",
"customer: My airport codes are from EWR to PHL.",
"agent: Do you need any other requirements to be met?",
"customer: I can pay up to 500.",
"agent: Thanks for your details, there is a connecting flight with 1015 flight number of fare 100 from an airline UA.",
"customer: Proceed with my booking.",
"agent: Your flight ticket has been booked.",
"customer: Thank you for your help.",
"agent: Thank you."
] | {
"status": "book",
"name": "Carolyn Lopez",
"flight": [
1015
]
} | [] | true |
{
"status": "no_flight",
"name": "Sharon Brown",
"flight": []
} | {
"return_month": "Mar",
"return_day": "26",
"max_price": 500,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "24",
"goal": "book",
"departure_month": "Mar",
"name": "Sharon Brown",
"return_airport": "LAX"
} | [
1529943191,
1529943202,
1529943233,
1529943254,
1529943257,
1529943268,
1529943272,
1529943290,
1529943319,
1529943321,
1529943324,
1529943340,
1529943360,
1529943396,
1529943403,
1529943410,
1529943413,
1529943418
] | [
"customer: Hi.",
"agent: Hello, how can I help you today?",
"customer: I would like to meet my childhood friend after a long time in Los Angeles, so I would like to book a flight ticket. Can you help me?",
"agent: Sure, we are here to help you. Can you please share your travel dates?",
"customer: Ok, my trip dates are from Mar 24 to 26.",
"agent: May I know your airport codes?",
"customer: Sure, my locations are from PHX to LAX.",
"agent: Do you have any connection limit?",
"customer: I need a connecting flight with business class.",
"agent: Is there any other specification?",
"customer: I would like to depart in the morning and returning in the evening.",
"agent: Ok, please share your name.",
"customer: Sure, I am Sharon Brown.",
"agent: Please wait a moment.",
"customer: Sure.",
"agent: Sorry to say, no flights found with your requirement.",
"customer: It's ok, thank you.",
"agent: Thanks for reaching us."
] | {
"status": "no_flight",
"name": "Sharon Brown",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529943278687
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/24",
"timestmamp": 1529943283313
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/26",
"timestmamp": 1529943291257
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHX",
"timestmamp": 1529943324855
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LAX",
"timestmamp": 1529943327416
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "evening",
"timestmamp": 1529943352799
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "evening",
"timestmamp": 1529943360567
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "morning",
"timestmamp": 1529943363359
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1529943365543
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529943372322
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1529943430471
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Sharon Brown",
"timestmamp": 1529943436905
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529944870983
}
] | true |
{
"status": "no_flight",
"name": "Paul Garcia",
"flight": []
} | {
"return_month": "Aug",
"return_day": "4",
"max_price": 1000,
"departure_airport": "SFO",
"max_connections": 0,
"departure_day": "2",
"goal": "book",
"departure_month": "Aug",
"name": "Paul Garcia",
"return_airport": "DEN"
} | [
1526397902,
1526397910,
1526397939,
1526397980,
1526398022,
1526398038,
1526398042,
1526398061,
1526398064,
1526398095,
1526398112,
1526398129,
1526398156,
1526398197,
1526398206,
1526398213
] | [
"customer: Hi, Paul Garcia here.",
"agent: Hello, how can I help you?",
"customer: Can you please reserve me a flight ticket which is having it's return time in the evening?",
"agent: Sure, we are happy to help you. When are you planning to make your journey?",
"customer: Thank you, my trip dates are 08/02 - 08/04.",
"agent: Please help me with your respective airport codes.",
"customer: My airport codes are SFO - DEN.",
"agent: Do you have any lay by in between journey?",
"customer: I need a direct flight.",
"agent: Is there specific depart and arrival timings for this trip?",
"customer: Already mentioned above.",
"agent: Do you have any other specifications?",
"customer: No, thank you for asking.",
"agent: Thanks for providing details, no flights are available on your journey routs.",
"customer: No issues, thank you.",
"agent: Thank you for choosing us."
] | {
"status": "no_flight",
"name": "Paul Garcia",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526397984657
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "evening",
"timestmamp": 1526397988368
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SFO",
"timestmamp": 1526398069185
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DEN",
"timestmamp": 1526398071617
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "0",
"timestmamp": 1526398099017
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/02",
"timestmamp": 1526398139772
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/04",
"timestmamp": 1526398149587
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526398161435
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Paul Garcia",
"timestmamp": 1526398229926
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526398233818
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526398295859
}
] | true |
{
"status": "book",
"name": "George Carter",
"flight": [
1008
]
} | {
"return_month": "Oct",
"return_day": "25",
"max_price": 500,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "23",
"goal": "book",
"departure_month": "Oct",
"name": "George Carter",
"return_airport": "DCA"
} | [
1527516247,
1527516257,
1527516293,
1527516310,
1527516315,
1527516341,
1527516360,
1527516388,
1527516396,
1527516413,
1527516461,
1527516466,
1527516485,
1527516496,
1527516536,
1527516569,
1527516595,
1527516605,
1527516621,
1527516656
] | [
"customer: Hello.",
"agent: Hello, welcome to flight ticket booking agency.",
"customer: Thank you.",
"agent: How may I help you?",
"customer: Can you help me in booking a flight ticket from JFK to DCA?",
"agent: Sure, I can reserve a flight ticket for you. Can I know your respective name please?",
"customer: I am George Carter.",
"agent: Ok, when do you want to depart from JFK and return back from DCA?",
"customer: I want to travel on 10/23, and return on 10/25.",
"agent: Ok, please let me know the connection limit preference.",
"customer: I need a connecting flight.",
"agent: There is an economy class flight in this route. Is that ok for you?",
"customer: Yes.",
"agent: If you have any other requirements that should met, please tell me?",
"customer: No.",
"agent: Ok, the flight is available in the JetBlue airlines which is departing and returning in the afternoon time and the flight ticket cost is 100. Shall I reserve the ticket?",
"customer: Proceed with the booking.",
"agent: I have confirmed your flight ticket with the service number 1008. Have a nice and happy journey.",
"customer: Thanks for the assistance.",
"agent: That's my pleasure to assist you. Thank you for contacting us."
] | {
"status": "book",
"name": "George Carter",
"flight": [
1008,
1018
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527516345795
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "JFK",
"timestmamp": 1527516349226
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DCA",
"timestmamp": 1527516351809
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "George Carter",
"timestmamp": 1527516394195
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/23",
"timestmamp": 1527516417253
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527516418832
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/25",
"timestmamp": 1527516420812
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527516610321
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1008",
"timestmamp": 1527516612425
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527516660655
}
] | true |
{
"status": "no_flight",
"name": "Betty Lewis",
"flight": []
} | {
"return_month": "Feb",
"return_day": "29",
"max_price": 5000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "Feb",
"name": "Betty Lewis",
"return_airport": "LGA"
} | [
1520226025,
1520226036,
1520226067,
1520226191,
1520226250,
1520226254,
1520226291,
1520226297,
1520226330,
1520226340,
1520226356,
1520226358,
1520226365,
1520226368
] | [
"customer: Hello, Betty Lewis is my name.",
"agent: Hello, how may I assist you today?",
"customer: Can you please book a connected flight from Minneapolis & St. Paul, MN - MSP?",
"agent: Sure, we will help you. Ok, please let me know your journey dates.",
"customer: My journey dates are 02/27 and 02/29.",
"agent: May I know your destination point?",
"customer: I want to land at New York, NY - LGA.",
"agent: Ok, please wait for a while.",
"customer: Sure.",
"agent: Thanks for your time, we found a direct flight based on your given data.",
"customer: Do not proceed for booking.",
"agent: Ok.",
"customer: Thanks for your help.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Betty Lewis",
"flight": [
1007
]
} | [] | false |
{
"status": "no_reservation",
"name": "George Moore",
"flight": []
} | {
"return_month": "Dec",
"return_day": "30",
"max_price": 1000,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "28",
"goal": "change",
"departure_month": "Dec",
"name": "George Moore",
"return_airport": "DTW"
} | [
1524476837,
1524476843,
1524476880,
1524476914,
1524476923,
1524476949,
1524476961,
1524476972
] | [
"customer: Hello.",
"agent: Hello, how may I aid you?",
"customer: I am George Moore. I had planned to go on a trip, but it was postponed. Can you change my recent reservation?",
"agent: Sure, I am happy to help you. Please wait, let me check your reservation status in our database.",
"customer: Ok, take your time.",
"agent: Sorry, there is no reservation under your name in our database.",
"customer: That's ok. Anyways, thank you for your help.",
"agent: You are welcome and have a nice day."
] | {
"status": "no_reservation",
"name": "George Moore",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Kimberly Hill",
"flight": []
} | {
"return_month": "Sept",
"return_day": "25",
"max_price": 200,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "23",
"goal": "book",
"departure_month": "Sept",
"name": "Kimberly Hill",
"return_airport": "LGA"
} | [
1517389615,
1517389623,
1517389683,
1517389719,
1517389739,
1517389745,
1517389753,
1517389778,
1517389801,
1517389804
] | [
"customer: Hello.",
"agent: Hello, what can I do for you at this time?",
"customer: I am Kimberly Hill. I want to book a ticket to NY-LGA from TX-AUS.",
"agent: Sure, can I know your dates?",
"customer: My travelling dates are 09/23 and 09/25.",
"agent: Just hold on for a moment.",
"customer: Ok.",
"agent: Sorry for the inconvenience, there is no flight available on your dates.",
"customer: Ok, thank you for you response.",
"agent: Thank you for opting us."
] | {
"status": "no_flight",
"name": "Kimberly Hill",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Mary Mitchell",
"flight": [
1016
]
} | {
"return_month": "Dec",
"return_day": "28",
"max_price": 1000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "26",
"goal": "book",
"departure_month": "Dec",
"name": "Mary Mitchell",
"return_airport": "DFW"
} | [
1525965191,
1525965202,
1525965219,
1525965226,
1525965252,
1525965261,
1525965294,
1525965296,
1525965313,
1525965316,
1525965329,
1525965368,
1525965413,
1525965417,
1525965422,
1525965425
] | [
"customer: Hello. Myself Mary Mitchell.",
"agent: Hello, how can I help you?",
"customer: I am looking for a flight from DTW to DFW, can you help me in booking?",
"agent: Sure, please share me your travelling dates?",
"customer: My planned travel dates are Dec 26 and Dec 28.",
"agent: Do you have any class preference?",
"customer: No, I am not looking for any class preferences.",
"agent: Do you have any connection limit?",
"customer: Sure, I am looking for a connecting flight.",
"agent: Is there any other specifications?",
"customer: Yes, I would like to start my journey for the morning flight.",
"agent: We found 1016 American airline with single connection and price of 200, shall I proceed with booking?",
"customer: That's fine, please proceed in booking with this flight if the depart time is for morning session.",
"agent: Your booking is done.",
"customer: Thank you for the service.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Mary Mitchell",
"flight": [
1016
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Mary Mitchell",
"timestmamp": 1525965329719
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525965358486
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DTW",
"timestmamp": 1525965363302
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ORD",
"timestmamp": 1525965397238
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DFW",
"timestmamp": 1525965400390
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "12/26",
"timestmamp": 1525965403849
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "12/28",
"timestmamp": 1525965406862
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1525965443510
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "morning",
"timestmamp": 1525965456718
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525965457831
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525965497869
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1016",
"timestmamp": 1525965500798
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525965548485
}
] | true |
{
"status": "book",
"name": "Emma Scott",
"flight": [
1005
]
} | {
"return_month": "Oct",
"return_day": "9",
"max_price": 500,
"departure_airport": "DEN",
"max_connections": -1,
"departure_day": "7",
"goal": "book",
"departure_month": "Oct",
"name": "Emma Scott",
"return_airport": "HOU"
} | [
1528467101,
1528467108,
1528467136,
1528467140,
1528467167,
1528467169,
1528467190,
1528467197,
1528467213,
1528467217,
1528467238,
1528467241,
1528467286,
1528467296,
1528467314,
1528467316,
1528467318,
1528467323
] | [
"customer: Hello.",
"agent: Hello, what kind of service your looking for?",
"customer: I want to attend an interview in Houston, HOU. Can you please book a ticket from DEN?",
"agent: Sure, please share me your trip dates.",
"customer: My travelling dates are Oct 7 and Oct 9.",
"agent: For booking, we need your good name. Please mention it.",
"customer: Sure, I am Emma Scott.",
"agent: May I know your class preferences?",
"customer: I am comfortable with any class.",
"agent: Is there any time concern for you?",
"customer: My depart time is morning.",
"agent: Do you need direct flight or connecting flight?",
"customer: I am comfortable with both flights.",
"agent: We found a Delta airline and 1005 is flight number with a fare of 200. Shall I proceed?",
"customer: Yes, please proceed for booking.",
"agent: Your ticket is confirmed with an economy class.",
"customer: Thank you.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Emma Scott",
"flight": [
1005
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528467188209
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "HOU",
"timestmamp": 1528467190457
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DEN",
"timestmamp": 1528467194368
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/07",
"timestmamp": 1528467202484
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/09",
"timestmamp": 1528467204645
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528467206603
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "morning",
"timestmamp": 1528467245176
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528467245833
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528467246025
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528467246193
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528467246369
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528467246553
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528467246729
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Emma Scott",
"timestmamp": 1528467288994
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528467327240
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1005",
"timestmamp": 1528467329311
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528467341839
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528467343655
}
] | true |
{
"status": "cancel",
"name": "Angela Mitchell",
"flight": []
} | {
"return_month": "Feb",
"return_day": "23",
"max_price": 500,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "21",
"goal": "cancel",
"departure_month": "Feb",
"name": "Angela Mitchell",
"return_airport": "MSP"
} | [
1521687697,
1521687704,
1521687707,
1521687712,
1521687771,
1521687804,
1521687840,
1521687895,
1521687908,
1521687913,
1521687926,
1521687936
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Angela Mitchell.",
"agent: How may I serve you today?",
"customer: I want to cancel my recent reservation due to cancel of my event at Charlotte. Could you please help me?",
"agent: Please wait for a moment, I will check your reservation and revert to you.",
"customer: Sure, I will wait for your response.",
"agent: We are glad to inform you that there is a reservation found with your given name in our records. Shall I confirm your cancellation?",
"customer: Yes, please proceed.",
"agent: Your ticket has been cancelled.",
"customer: Thank you for your service.",
"agent: Thank you for connecting with us."
] | {
"status": "cancel",
"name": "Angela Mitchell",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Angela Wright",
"flight": []
} | {
"return_month": "Oct",
"return_day": "8",
"max_price": 1000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "6",
"goal": "book",
"departure_month": "Oct",
"name": "Angela Wright",
"return_airport": "LGA"
} | [
1529664553,
1529664564,
1529664590,
1529664593,
1529664606,
1529664606,
1529664627,
1529664628,
1529664642,
1529664656,
1529664671,
1529664681,
1529664699,
1529664701,
1529664720,
1529664724
] | [
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: I would like to visit New York to meet my family, please help me in booking a ticket from HOU to LGA.",
"agent: Sure, we are here to help you.",
"customer: Thank you.",
"agent: Can you share me your travelling dates?",
"customer: My planned travel dates are on Oct 6 and Oct 8.",
"agent: May I know your name?",
"customer: My name is Angela Wright.",
"agent: Do you have any other specifications?",
"customer: I prefer a connecting flight.",
"agent: Ok, wait for some time.",
"customer: Sure.",
"agent: Thanks for waiting there are no flights found on your details.",
"customer: Ok, no issues. Thank you for your information.",
"agent: Thanks for approaching us."
] | {
"status": "no_flight",
"name": "Angela Wright",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529664617013
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "HOU",
"timestmamp": 1529664619149
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LGA",
"timestmamp": 1529664621477
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/06",
"timestmamp": 1529664645135
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529664651035
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/08",
"timestmamp": 1529664653742
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Angela Wright",
"timestmamp": 1529664671494
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1529664672084
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529664737404
}
] | true |
{
"status": "no_reservation",
"name": "Jerry Robinson",
"flight": []
} | {
"return_month": "Nov",
"return_day": "27",
"max_price": 1000,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "25",
"goal": "cancel",
"departure_month": "Nov",
"name": "Jerry Robinson",
"return_airport": "MSP"
} | [
1518009409,
1518009423,
1518009461,
1518009476,
1518009492,
1518009510,
1518009537,
1518009540
] | [
"customer: Hello, I am Jerry Robinson.",
"agent: Hello Jerry. How can I assist you?",
"customer: I would like to cancel my recent reservation due to postpone of my conference at Denver. Could you please help me with the cancellation?",
"agent: Sure, please give me a minute.",
"customer: Sur.",
"agent: Jerry, there is no reservation available on your name.",
"customer: That's fine, thank you for the information.",
"agent: You are welcome."
] | {
"status": "no_reservation",
"name": "Jerry Robinson",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Andrew Robinson",
"flight": []
} | {
"return_month": "Sept",
"return_day": "16",
"max_price": 1000,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "14",
"goal": "cancel",
"departure_month": "Sept",
"name": "Andrew Robinson",
"return_airport": "PHX"
} | [
1525445486,
1525445502,
1525445547,
1525445633,
1525445637,
1525445676,
1525445714,
1525445718
] | [
"customer: Hello.",
"agent: Hello. How can I help you today?",
"customer: My holiday trip has been cancelled, could you please help me with cancelling my recent reservation?",
"agent: Sure, I am glad to help you with that. May I know your name?",
"customer: My reservation was done under the name Andrew Robinson.",
"agent: Sorry, no reservation found on your name to cancel your reservation.",
"customer: Ok, not an issue. Anyways, thank you for the information.",
"agent: Thank you for reaching us, have a great day."
] | {
"status": "no_reservation",
"name": "Andrew Robinson",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525445637746
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Andrew Robinson",
"timestmamp": 1525445648698
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1525445693058
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525445922130
}
] | true |
{
"status": "no_reservation",
"name": "Janet Perez",
"flight": []
} | {
"return_month": "Oct",
"return_day": "13",
"max_price": 5000,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "11",
"goal": "cancel",
"departure_month": "Oct",
"name": "Janet Perez",
"return_airport": "OAK"
} | [
1533905429,
1533905445,
1533905450,
1533905464,
1533905475,
1533905488,
1533905502,
1533905510
] | [
"customer: Hi.",
"agent: Hello, how can I assist you?",
"customer: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?",
"agent: Sure, I am here to help you with that, can I know your good name to proceed further?",
"customer: Janet Perez here.",
"agent: Sorry, we found no reservation on your given name.",
"customer: That's ok, thank you for your help.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Janet Perez",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1533905466665
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Janet Perez",
"timestmamp": 1533905503455
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1533905504361
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1533905542905
}
] | true |
{
"status": "book",
"name": "Mary Walker",
"flight": [
1024
]
} | {
"return_month": "Oct",
"return_day": "31",
"max_price": 200,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "29",
"goal": "book",
"departure_month": "Oct",
"name": "Mary Walker",
"return_airport": "MCO"
} | [
1515140179,
1515140193,
1515140324,
1515140356,
1515140388,
1515140394,
1515140410,
1515140437,
1515140445,
1515140495,
1515140505,
1515140544,
1515140546,
1515140557
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am Mary Walker. I want to visit Titanic the aircraft exhibition at MCO, can you please book a ticket for me?",
"agent: Sure, we are here to help you. May I know your planned dates of travelling?",
"customer: My trip dates are 10/29 to 10/31.",
"agent: May I Know your boarding point?",
"customer: Source: PHX.",
"agent: Thank you for the details. Please be on hold.",
"customer: Sure.",
"agent: I found a flight with number 1024 and Delta airline. Shall I proceed?",
"customer: You can proceed.",
"agent: Your flight ticket has been booked with single connection and fare of 200.",
"customer: Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Mary Walker",
"flight": [
1024
]
} | [] | true |
{
"status": "no_flight",
"name": "Paul Wilson",
"flight": []
} | {
"return_month": "June",
"return_day": "6",
"max_price": 1000,
"departure_airport": "IAD",
"max_connections": 0,
"departure_day": "4",
"goal": "book",
"departure_month": "June",
"name": "Paul Wilson",
"return_airport": "MSP"
} | [
1517410601,
1517410614,
1517410722,
1517410727,
1517410746,
1517410750,
1517410781,
1517410825,
1517410865,
1517410868
] | [
"customer: Hi.",
"agent: Hello. How can I help you today?",
"customer: I am Paul Wilson. I am planning to travel from IAD to MSP, can you please help in that?",
"agent: Sure, can you please provide your travelling dates to proceed further?",
"customer: My date of travelling is on 06/04 to 06/06.",
"agent: Wait a moment please.",
"customer: sure, but I want to travel in direct flight.",
"agent: Paul Wilson, there are no direct flights available on this route.",
"customer: That's ok, thanks for helping me.",
"agent: Thank you for contacting us."
] | {
"status": "no_flight",
"name": "Paul Wilson",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Mary Jones",
"flight": [
1009
]
} | {
"return_month": "Sept",
"return_day": "28",
"max_price": 5000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "26",
"goal": "book",
"departure_month": "Sept",
"name": "Mary Jones",
"return_airport": "DCA"
} | [
1516351877,
1516351878,
1516351908,
1516351932,
1516351947,
1516351949,
1516351966,
1516351968,
1516351973,
1516352007,
1516352011,
1516352023,
1516352028,
1516352030
] | [
"customer: Hello, I am Mary Jones.",
"agent: Hello, how can I assist you?",
"customer: I want to attend sports festival with festival in DCA, can you help me with reservation?",
"agent: Sure, may I know your source code?",
"customer: My source is MSP.",
"agent: Help me with the travelling dates?",
"customer: My depart is on 09/26 and return on 09/28.",
"agent: Please be on hold.",
"customer: OK.",
"agent: We have found a flight in an airline Delta with the flight number 1009.",
"customer: OK, proceed with booking.",
"agent: Your flight ticket has been booked.",
"customer: Thank you for the help.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Mary Jones",
"flight": [
1009
]
} | [] | true |
{
"status": "no_reservation",
"name": "Anna Young",
"flight": []
} | {
"return_month": "May",
"return_day": "31",
"max_price": 500,
"departure_airport": "CLT",
"max_connections": 0,
"departure_day": "29",
"goal": "change",
"departure_month": "May",
"name": "Anna Young",
"return_airport": "ATL"
} | [
1527160214,
1527160227,
1527160272,
1527160291,
1527160305,
1527160311,
1527160319,
1527160337,
1527160356,
1527160360
] | [
"customer: Hi.",
"agent: Hello. How may I assist you?",
"customer: Owing to an emergency I had to request for this change reservation.",
"agent: Ok, I will help you with that. Can I have your name , please?",
"customer: My name is Anna Young.",
"agent: Hold on a moment.",
"customer: Sure.",
"agent: I am sorry, there is no reservation found on your name to change.",
"customer: Thank you.",
"agent: Thank you for availing us."
] | {
"status": "no_reservation",
"name": "Anna Young",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Anna Young",
"timestmamp": 1527160315548
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527160316680
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527160351968
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527161772257
}
] | true |
{
"status": "book",
"name": "James Robinson",
"flight": [
1020
]
} | {
"return_month": "June",
"return_day": "16",
"max_price": 200,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "June",
"name": "James Robinson",
"return_airport": "DCA"
} | [
1516374934,
1516374936,
1516374949,
1516374950,
1516375004,
1516375023,
1516375033,
1516375037,
1516375043,
1516375057,
1516375081,
1516375084,
1516375094,
1516375098
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am James Robinson.",
"agent: How can I assist you?",
"customer: I am planning to attend a meeting. Can you please book a ticket from DCA to DCA?",
"agent: Sure, help me with the travelling dates?",
"customer: My travelling dates are 06/14 and return on 06/16.",
"agent: Give me a minute.",
"customer: Sure.",
"agent: There is a flight with number 1020 in airline Frontier.",
"customer: Yes, you can book it.",
"agent: Your ticket is confirmed, happy journey.",
"customer: Thank you for your help.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "James Robinson",
"flight": [
1020
]
} | [] | true |
{
"status": "no_reservation",
"name": "Mark Jones",
"flight": []
} | {
"return_month": "Jan",
"return_day": "22",
"max_price": 200,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "20",
"goal": "change",
"departure_month": "Jan",
"name": "Mark Jones",
"return_airport": "PHX"
} | [
1518078636,
1518078657,
1518078686,
1518078705,
1518078711,
1518078733,
1518078763,
1518078764
] | [
"customer: Hi, I am Mark Jones.",
"agent: Hello, how can I help you?",
"customer: Owing to an emergency, my boxing championship has been postponed. So I have a request to you to change my existing reservation?",
"agent: Sure, wait for some time.",
"customer: Sure.",
"agent: Thanks for waiting there is no reservations found on your name.",
"customer: Ok, no issues at all. Thanks for your assistance.",
"agent: Thanks for choosing us."
] | {
"status": "no_reservation",
"name": "Mark Jones",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Carol Edwards",
"flight": [
1013
]
} | {
"return_month": "Dec",
"return_day": "2",
"max_price": 1000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "30",
"goal": "book",
"departure_month": "Nov",
"name": "Carol Edwards",
"return_airport": "AUS"
} | [
1523544380,
1523544395,
1523544435,
1523544447,
1523544466,
1523544471,
1523544478,
1523544534,
1523544555,
1523544575,
1523544577,
1523544588,
1523544590
] | [
"customer: Hello. I am Carol Edwards.",
"agent: Hello. How can I assist you at this moment?",
"customer: I need some immediate assistance in my flight ticket booking from DTW to AUS, can you help me in that booking process?",
"agent: Sure Carol, I am ready to help you with that. Can I have your travel dates please?",
"customer: Thank you and my travel dates are 11/30 and back on 12/02.",
"agent: Ok Carol, please wait a moment to check flight availability.",
"customer: Sure, I can wait for your response.",
"agent: AA airlines running a flight in your route with connection 1 and the ticket fare is 100. Shall I proceed with booking?",
"customer: Yes, please go ahead and confirm my flight ticket booking.",
"agent: Ok Carol Edwards, your ticket booking has done and the flight number is 1013.",
"customer: Thank you so much for your kind service in my ticket booking.",
"agent: Thank you for choosing us, have a great journey.",
"customer: Welcome."
] | {
"status": "book",
"name": "Carol Edwards",
"flight": [
1013,
1027
]
} | [] | true |
{
"status": "no_reservation",
"name": "Matthew Parker",
"flight": []
} | {
"return_month": "Oct",
"return_day": "11",
"max_price": 5000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "9",
"goal": "change",
"departure_month": "Oct",
"name": "Matthew Parker",
"return_airport": "MSP"
} | [
1513778713,
1513778724,
1513778728,
1513778749,
1513778775,
1513778824,
1513778838,
1513778847,
1513778849
] | [
"customer: Hello.",
"agent: Hello. How may I help you?",
"customer: I am Matthew Parker.",
"agent: Matthew nice to meet you.",
"customer: Due to some reasons, my trip has been postponed. Can you change my reservation.",
"agent: Actually, there is no previous reservation found on your name.",
"customer: It's ok.",
"agent: Thank you for reaching us.",
"customer: Thank you for your help."
] | {
"status": "no_reservation",
"name": "Matthew Parker",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Richard Adams",
"flight": [
1000
]
} | {
"return_month": "Mar",
"return_day": "3",
"max_price": 1000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Mar",
"name": "Richard Adams",
"return_airport": "BOS"
} | [
1520213904,
1520213908,
1520213939,
1520213941,
1520213945,
1520213965,
1520213986,
1520213988,
1520214017,
1520214020,
1520214024,
1520214060,
1520214075,
1520214077,
1520214086,
1520214090
] | [
"customer: Hello,. I am Richard Adams.",
"agent: Hello, how can I render you today?",
"customer: I would like to attend for prayers in Old North Church at Boston, BOS. Can you help me in booking with a connecting flight?",
"agent: Sure, I am here to assist you.",
"customer: Thank you.",
"agent: Can you please provide your take off airport code?",
"customer: I want to take off from Washington, DCA.",
"agent: On which dates would you like me to book a flight ticket for you?",
"customer: I would like to travel on 03/01 and intend to return on 03/03.",
"agent: Ok, please wait a moment, let me search a flight for you.",
"customer: Sure.",
"agent: Thanks for your precious time. We found Delta airline fare of 100. Shall I proceed for booking with single stopover flight?",
"customer: Yes, proceed with the booking.",
"agent: Your ticket has been confirmed with airline number 1000.",
"customer: Thank you for your service.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Richard Adams",
"flight": [
1000
]
} | [] | true |
{
"status": "book",
"name": "Deborah Robinson",
"flight": [
1002
]
} | {
"return_month": "Sept",
"return_day": "21",
"max_price": 1000,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Sept",
"name": "Deborah Robinson",
"return_airport": "PHL"
} | [
1520341878,
1520341894,
1520341945,
1520341951,
1520341987,
1520342015,
1520342022,
1520342052,
1520342054,
1520342321,
1520342336,
1520342349,
1520342371,
1520342399
] | [
"customer: Hello.",
"agent: Hello. How can I aid you at this moment?",
"customer: Deborah Robinson here. I would like to visit Philadelphia for business meeting in the month of September, can you please help me out with booking of a flight ticket to go there?",
"agent: Sure, I will assist you with that. Can you please mention your preferable airport code names for booking flight ticket?",
"customer: Sure, I will prefer EWR and PHL as my origin and destination airport codes for booking.",
"agent: May I know your trip dates for further process?",
"customer: I am planning to leave on 09/19 and please book my return ticket on 09/21.",
"agent: Thank you for providing your travel details. I will put the conversation on hold to check the best flights available in your route.",
"customer: Ok, take your time.",
"agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 200 is provided by Hawaiian airlines. Shall I proceed with this?",
"customer: That's fine for me, you can proceed with booking.",
"agent: Your flight ticket is booked successfully, flight number is 1002.",
"customer: Thank you for your kind assistance in booking of my ticket, have a nice day.",
"agent: Thank you for choosing us, have a nice day."
] | {
"status": "book",
"name": "Deborah Robinson",
"flight": [
1002,
1025
]
} | [] | true |
{
"status": "no_flight",
"name": "Kimberly Green",
"flight": []
} | {
"return_month": "Nov",
"return_day": "15",
"max_price": 200,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "13",
"goal": "book",
"departure_month": "Nov",
"name": "Kimberly Green",
"return_airport": "IAD"
} | [
1523901837,
1523901849,
1523901891,
1523901916,
1523901957,
1523901963,
1523901987,
1523902002,
1523902042,
1523902046,
1523902099,
1523902106
] | [
"customer: Hello.",
"agent: Hello, how can I support you today?",
"customer: I am Kimberly Green. I want to book a flight ticket from IAH to IAD. Can you find a flight ticket for me?",
"agent: Sure, we are here to make a reservation for you. Please share your planned journey dates.",
"customer: Thank you, my itinerary dates are on 11/13 and return on 11/15.",
"agent: Ok, Is there any halt?",
"customer: Yes, I need one connecting flight.",
"agent: Ok, please wait.",
"customer: Ok, take your time.",
"agent: Thanks for your time, there were no flights found based on your requested dates.",
"customer: It's ok, not a problem with that. Anyways thank you for your help.",
"agent: Thank you for availing us."
] | {
"status": "no_flight",
"name": "Kimberly Green",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Jacob Thomas",
"flight": [
1001
]
} | {
"return_month": "Nov",
"return_day": "14",
"max_price": 500,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Nov",
"name": "Jacob Thompson",
"return_airport": "OAK"
} | [
1525800053,
1525800063,
1525800117,
1525800171,
1525800209,
1525800222,
1525800251,
1525800260,
1525800281,
1525800331,
1525800363,
1525800386,
1525800393,
1525800406
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: My name is Jacob Thomas, I want to book a flight from DTW to OAK to visit trade fair. Can you book a flight for me?",
"agent: Sure, may I know your travelling dates?",
"customer: I will fly on Nov 12 and return on Nov 14.",
"agent: Do you have any depart and return time?",
"customer: I will depart in afternoon.",
"agent: Can I know your class?",
"customer: Sorry there is no any class preference.",
"agent: There is a flight on United airline, flight number 1001 with the fare of 200 and depart is 17 PM. Can I proceed?",
"customer: Please proceed if it have a single connection.",
"agent: Your ticket has been booked.",
"customer: Thank you for helping me.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Jacob Thompson",
"flight": [
1001
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Jacob Thomas",
"timestmamp": 1525800177967
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525800178106
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "OAK",
"timestmamp": 1525800180724
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DTW",
"timestmamp": 1525800186780
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/12",
"timestmamp": 1525800227852
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525800230207
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/14",
"timestmamp": 1525800233182
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "afternoon",
"timestmamp": 1525800263940
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525800265572
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525800353155
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1001",
"timestmamp": 1525800355611
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525800410083
}
] | false |
{
"status": "no_reservation",
"name": "Stephanie Carter",
"flight": []
} | {
"return_month": "Sept",
"return_day": "11",
"max_price": 500,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "9",
"goal": "change",
"departure_month": "Sept",
"name": "Stephanie Carter",
"return_airport": "EWR"
} | [
1516683128,
1516683137,
1516683206,
1516683210,
1516683235,
1516683236,
1516683260,
1516683265,
1516683276,
1516683280,
1516683288
] | [
"customer: Hi.",
"agent: Hello, how can I assist you?",
"customer: Owing to emergency, my planned trip to New York to attend a workshop on SAP has been postponed. So I want you to change my existing reservation?",
"agent: May I know your name?",
"customer: Sure, I had a reservation with name Stephanie Carter.",
"agent: Please wait a moment.",
"customer: Sure.",
"agent: Sorry, there is no reservation found on your name.",
"customer: Ok, no worries at all.",
"agent: Thank you for choosing us.",
"customer: Thanks for your kind service."
] | {
"status": "no_reservation",
"name": "Stephanie Carter",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Stephanie Turner",
"flight": [
1007
]
} | {
"return_month": "Apr",
"return_day": "19",
"max_price": 200,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Apr",
"name": "Stephanie Turner",
"return_airport": "IAH"
} | [
1516275945,
1516275966,
1516275992,
1516276022,
1516276028,
1516276034,
1516276076,
1516276093,
1516276119,
1516276161,
1516276180,
1516276184,
1516276188,
1516276210,
1516276216,
1516276225
] | [
"customer: Hi.",
"agent: Hello. How may I help you?",
"customer: I am Stephanie Turner. Can you help me searching flights with connection 1?",
"agent: Yes, I can help you.",
"customer: Thank you.",
"agent: Could you tell me your dates of travel?",
"customer: My travelling dates are 04/17 and 04/19.",
"agent: Ok, can I know your nearest airport codes?",
"customer: My airport codes are LAX to IAH.",
"agent: Give me a second, I will get back to you.",
"customer: Sure.",
"agent: I have found a flight ticket for you with a price of 100 and 1 connecting flight.",
"customer: That's perfect, proceed to booking.",
"agent: Ok, your ticket is booked with JetBlue airlines.",
"customer: Thank you for confirming my flight ticket.",
"agent: Thank you for consulting us."
] | {
"status": "book",
"name": "Stephanie Turner",
"flight": [
1007
]
} | [] | true |
{
"status": "book",
"name": "Brian Lewis",
"flight": [
1001
]
} | {
"return_month": "Oct",
"return_day": "21",
"max_price": 500,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Oct",
"name": "Brian Lewis",
"return_airport": "BOS"
} | [
1530023042,
1530023061,
1530023105,
1530023109,
1530023137,
1530023141,
1530023161,
1530023166,
1530023185,
1530023187,
1530023212,
1530023224,
1530023247,
1530023259,
1530023262,
1530023283
] | [
"customer: Hello.",
"agent: Hello, how can I aid you?",
"customer: I would like to meet my school friend at Boston, please help me in booking a ticket from PHX to BOS.",
"agent: Sure, can you please let me know your trip dates?",
"customer: My planned trip dates are on Oct 19 and Oct 21.",
"agent: Do you have any connection limit preference?",
"customer: I need a flight with single connection.",
"agent: Do you have any other specifications?",
"customer: No, thank you for asking.",
"agent: Could you help me with your name please?",
"customer: My name is Brian Lewis.",
"agent: American Airlines is having a single stopover with 1001 flight number and airfare is 200. Shall I proceed with this flight?",
"customer: Ok, please proceed for booking.",
"agent: For a economy class your ticket is booked.",
"customer: Thank you for your services.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Brian Lewis",
"flight": [
1001,
1012
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530023050731
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHX",
"timestmamp": 1530023055212
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "BOS",
"timestmamp": 1530023056970
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/19",
"timestmamp": 1530023083459
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/21",
"timestmamp": 1530023086275
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530023086349
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Brian Lewis",
"timestmamp": 1530023236003
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1530023237298
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1001",
"timestmamp": 1530023238986
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530023240698
}
] | true |
{
"status": "book",
"name": "Eric Anderson",
"flight": [
1001
]
} | {
"return_month": "June",
"return_day": "5",
"max_price": 200,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "June",
"name": "Eric Anderson",
"return_airport": "SFO"
} | [
1517336408,
1517336415,
1517336417,
1517336429,
1517336434,
1517336447,
1517336458,
1517336473,
1517336489,
1517336514,
1517336524,
1517336568,
1517336575,
1517336589,
1517336592,
1517336605,
1517336607
] | [
"customer: Hello.",
"agent: Hello.",
"customer: Myself Eric Anderson.",
"agent: In which way I can assist you today?",
"customer: Can you please book a flight ticket from ORD to SFO?",
"agent: Sure, I can help you in booking flight ticket.",
"customer: Thank you.",
"agent: May I know your preferable travel dates for booking flight ticket?",
"customer: Sure, I need to travel on dates of 06/03 and 06/05.",
"agent: Ok, please wait a moment, I will check flight availability.",
"customer: Sure, take your time.",
"agent: There is a flight available in this route, airline is Spirit and flight number is 1001. Are you ok with this flight?",
"customer: That's fine, please proceed with booking.",
"agent: Your flight ticket is booked successfully.",
"customer: Thank you for your help.",
"agent: Thank you for contacting us, have a nice day.",
"customer: Most welcome."
] | {
"status": "book",
"name": "Eric Anderson",
"flight": [
1001,
1003,
1013,
1026
]
} | [] | true |
{
"status": "no_flight",
"name": "Jason Parker",
"flight": []
} | {
"return_month": "July",
"return_day": "4",
"max_price": 200,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "July",
"name": "Jason Parker",
"return_airport": "SEA"
} | [
1512640042,
1512640063,
1512640064,
1512640109,
1512640164,
1512640214,
1512640253,
1512640314,
1512640370,
1512640413,
1512640442,
1512640474,
1512640511,
1512640521
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I am Jason Parker.",
"agent: Ok.",
"customer: I need to attend farewell party in my college, could you please help me to book a flight ticket?",
"agent: Sure, will you provide your source and destination airport codes.",
"customer: My origin and destination airport codes are AUS and SEA.",
"agent: Will you provide your travelling dates?",
"customer: I planned to travel on 07/02 and 07/04. Please make sure that the connection is 1 and price limit is 200.",
"agent: Please give me a moment.",
"customer: Sure.",
"agent: Unfortunately there is no flights found under your required details.",
"customer: That's ok. Thank you for your information.",
"agent: Thank you for reaching us.Have a nice day."
] | {
"status": "no_flight",
"name": "Jason Parker",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Stephen Lopez",
"flight": []
} | {
"return_month": "Oct",
"return_day": "24",
"max_price": 500,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "22",
"goal": "change",
"departure_month": "Oct",
"name": "Stephen Lopez",
"return_airport": "HOU"
} | [
1525885211,
1525885215,
1525885221,
1525885226,
1525885248,
1525885262,
1525885267,
1525885283,
1525885286,
1525885321,
1525885337,
1525885341
] | [
"customer: Hi.",
"agent: Hello.",
"customer: I am Stephen Lopez.",
"agent: How may I assist you at this moment?",
"customer: Owing to an emergency, I want to change my reservation. Can you please help me in that?",
"agent: Sure, I am glad to help you out.",
"customer: Thank you.",
"agent: Please give me a moment to check your reservation status.",
"customer: Ok.",
"agent: Sorry, we couldn't find any reservation on your name in our records.",
"customer: Ok, no problem. Thank you for your response.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Stephen Lopez",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Stephen Lopez",
"timestmamp": 1525885233287
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525885287406
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1525885333846
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525885353805
}
] | true |
{
"status": "book",
"name": "Margaret King",
"flight": [
1012
]
} | {
"return_month": "Mar",
"return_day": "19",
"max_price": 200,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Mar",
"name": "Margaret King",
"return_airport": "PHL"
} | [
1517312563,
1517312575,
1517312610,
1517312631,
1517312638,
1517312655,
1517312665,
1517312705,
1517312734,
1517312757,
1517312767,
1517312788
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I am planning to visit Philadelphia, can you please book me a ticket from LAS to PHL?",
"agent: Sure, I will help you. Can you please share your travel dates?",
"customer: My preferable journey dates are from 03/17 to 03/19.",
"agent: Please wait a moment.",
"customer: Sure.",
"agent: Hawaiian airlines are providing service on your route with 1 connection and fare is 100. Can I proceed?",
"customer: Please book my ticket with the name Margaret King.",
"agent: Ok. Your booking is done with flight 1012.",
"customer: Thank you for booking my ticket.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Margaret King",
"flight": [
1012
]
} | [] | true |
{
"status": "book",
"name": "Cynthia Jackson",
"flight": [
1027
]
} | {
"return_month": "Apr",
"return_day": "3",
"max_price": 200,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Apr",
"name": "Cynthia Jackson",
"return_airport": "IAH"
} | [
1520948938,
1520948941,
1520948965,
1520949048,
1520949050,
1520949143,
1520949166,
1520949205,
1520949210
] | [
"customer: Hello. I am Cynthia Jackson.",
"agent: Hello, what can I serve you today?",
"customer: I want to attend an event in Washington. Can you book a flight ticket from IAD to IAH?",
"agent: Sure, please share your preferred travelling dates?",
"customer: I want to travel on 04/01 and 04/03.",
"agent: We found a Delta airline with fare of 100 matches your schedule. Shall I proceed with booking?",
"customer: Yes, proceed to booking.",
"agent: Your ticket has been confirmed with flight number 1027. Thank you reaching us.",
"customer: Thank you for your help."
] | {
"status": "book",
"name": "Cynthia Jackson",
"flight": [
1027
]
} | [] | true |
{
"status": "book",
"name": "Margaret Smith",
"flight": [
1004
]
} | {
"return_month": "Nov",
"return_day": "22",
"max_price": 5000,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "Nov",
"name": "Margaret Smith",
"return_airport": "LGA"
} | [
1520590419,
1520590424,
1520590428,
1520590432,
1520590463,
1520590474,
1520590484,
1520590501,
1520590516,
1520590584,
1520590603,
1520590629,
1520590633,
1520590645
] | [
"customer: Hello.",
"agent: Hello.",
"customer: My name is Margaret Smith.",
"agent: How can I aid you?",
"customer: Can you please book me a flight ticket to LGA from EWR?",
"agent: Sure, may I know your preferable journey dates please?",
"customer: Sure, my trip dates are from 11/20 to 11/22.",
"agent: Wait for a while please.",
"customer: Ok, take your time.",
"agent: Hawaiian airlines is available in your route with the ticket fare of 100, shall I proceed with the booking?",
"customer: Ok, please confirm my reservation.",
"agent: Your ticket is booked with the flight-1004.",
"customer: Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Margaret Smith",
"flight": [
1005
]
} | [] | false |
{
"status": "book",
"name": "Paul Clark",
"flight": [
1003
]
} | {
"return_month": "Aug",
"return_day": "12",
"max_price": 500,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "Aug",
"name": "Paul Clark",
"return_airport": "HOU"
} | [
1533649650,
1533650064,
1533650077,
1533650082,
1533650111,
1533650123,
1533650144,
1533650185,
1533650200,
1533650220,
1533650223,
1533650240,
1533650246,
1533650255
] | [
"customer: Hello.",
"agent: Hello, how may I be at your service today?",
"customer: Can you please help me to book a flight from JFK to HOU?",
"agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?",
"customer: Sure, I want to depart on Aug 10 and need to return on Aug 12.",
"agent: Do you have any other specifications?",
"customer: I am looking for a flight with single connection.",
"agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 with flight number 1003. Shall I proceed with this flight?",
"customer: Ok, please proceed.",
"agent: Please help me with your name for booking.",
"customer: Myself Paul Clark.",
"agent: Your booking is done.",
"customer: Thank you.",
"agent: Most welcome."
] | {
"status": "book",
"name": "Paul Clark",
"flight": [
1003
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1533650141589
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "JFK",
"timestmamp": 1533650146238
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "HOU",
"timestmamp": 1533650149349
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/10",
"timestmamp": 1533650154023
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/12",
"timestmamp": 1533650157070
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1533650162653
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1533650164048
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1533650227908
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1003",
"timestmamp": 1533650229885
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Paul Clark.",
"timestmamp": 1533650252340
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1533650280677
}
] | true |
{
"status": "book",
"name": "David Moore",
"flight": [
1012
]
} | {
"return_month": "Oct",
"return_day": "21",
"max_price": 500,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Oct",
"name": "David Moore",
"return_airport": "PHX"
} | [
1532448346,
1532448361,
1532448370,
1532448389,
1532448396,
1532448413,
1532448419,
1532448440,
1532448446,
1532448463,
1532448466,
1532448484,
1532448486,
1532448513,
1532448522,
1532448528,
1532448530,
1532448555
] | [
"customer: Hi.",
"agent: Hello, how can I assist you?",
"customer: Could you please check the flight availability in economy class?",
"agent: Sure, I am here to help you. Please let me know your travelling dates.",
"customer: My travelling dates are Oct 19 and Oct 21.",
"agent: Kindly mention your respective airport codes.",
"customer: My source is SEA and destination is PHX.",
"agent: Do you prefer any break in between journey?",
"customer: I need a single connecting flight.",
"agent: Are there any other specifications for you?",
"customer: I want to return in the evening.",
"agent: May I know your good name?",
"customer: I am David Moore.",
"agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 with flight number 1012. Shall I proceed with this flight?",
"customer: Ok, proceed.",
"agent: Your booking is done in United Airlines.",
"customer: Thank you.",
"agent: Thank you for availing us."
] | {
"status": "book",
"name": "David Moore",
"flight": [
1012
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1532448390586
},
{
"button_name": "",
"field_name": "class",
"field_value": "economy",
"timestmamp": 1532448392210
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "",
"timestmamp": 1532448415356
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/19",
"timestmamp": 1532448417126
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/21",
"timestmamp": 1532448419950
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SEA",
"timestmamp": 1532448444514
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "PHX",
"timestmamp": 1532448448169
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1532448465642
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "evening",
"timestmamp": 1532448470489
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1532448471849
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "David Moore",
"timestmamp": 1532448564646
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1532448565909
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1532448566097
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1000",
"timestmamp": 1532448567809
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1001",
"timestmamp": 1532448568065
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1002",
"timestmamp": 1532448568450
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1003",
"timestmamp": 1532448568722
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1004",
"timestmamp": 1532448569222
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1005",
"timestmamp": 1532448569251
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1006",
"timestmamp": 1532448569282
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1007",
"timestmamp": 1532448569312
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1008",
"timestmamp": 1532448569341
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1009",
"timestmamp": 1532448569373
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1010",
"timestmamp": 1532448569404
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1011",
"timestmamp": 1532448569435
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1012",
"timestmamp": 1532448569465
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1013",
"timestmamp": 1532448569497
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1014",
"timestmamp": 1532448569527
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1013",
"timestmamp": 1532448570033
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1012",
"timestmamp": 1532448570337
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1532450023887
}
] | true |
{
"status": "book",
"name": "Brandon Lee",
"flight": [
1027
]
} | {
"return_month": "July",
"return_day": "31",
"max_price": 1000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "29",
"goal": "book",
"departure_month": "July",
"name": "Brandon Lee",
"return_airport": "ORD"
} | [
1521183546,
1521183551,
1521183657,
1521183669,
1521183675,
1521183695,
1521183736,
1521183750,
1521183773,
1521183799,
1521183805,
1521183836,
1521183857,
1521183870,
1521183873,
1521183877
] | [
"customer: Hi, I am Brandon Lee.",
"agent: Hello, how may I serve you today?",
"customer: I am planning to conduct an woman empowerment event at Chicago, can you help me in booking a ticket with single connection?",
"agent: Sure, I will help you.",
"customer: Thank you.",
"agent: Can I know your source and destination airport codes?",
"customer: My source and destination airport codes are Minneapolis, MN-MSP and Chicago, IL-ORD.",
"agent: On which dates are you going to travel?",
"customer: My travel dates are from 07/29 to 07/31.",
"agent: Ok, wait a minute.",
"customer: Ok.",
"agent: We found a flight on UA airline, flight number as 1027 with the fare of 100.",
"customer: Please proceed for booking.",
"agent: Your ticket has been booked.",
"customer: Thank you for your service.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Brandon Lee",
"flight": [
1027
]
} | [] | true |
{
"status": "no_flight",
"name": "Larry Wilson",
"flight": []
} | {
"return_month": "Sept",
"return_day": "4",
"max_price": 5000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "Sept",
"name": "Larry Wilson",
"return_airport": "OAK"
} | [
1519046098,
1519046100,
1519046107,
1519046109,
1519046130,
1519046145,
1519046150,
1519046160,
1519046167,
1519046206,
1519046223,
1519046235
] | [
"customer: Hello.",
"agent: Hello.",
"customer: My name is Larry Wilson.",
"agent: How can I help you today?",
"customer: I have a plan to meet my friend in Oakland, can you help me for booking a flight ticket?",
"agent: Sure, I will help you in booking. Can you please share your travel dates?",
"customer: My travelling dates are from 09/02 till 09/04.",
"agent: Ok, may I know your airport codes?",
"customer: My travelling airport codes are from DTW to OAK.",
"agent: Sorry, no flights are available on your route.",
"customer: That's ok, thank you for checking.",
"agent: Welcome, have a nice day."
] | {
"status": "no_flight",
"name": "Larry Wilson",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Pamela Lewis",
"flight": []
} | {
"return_month": "Sept",
"return_day": "17",
"max_price": 200,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "15",
"goal": "change",
"departure_month": "Sept",
"name": "Pamela Lewis",
"return_airport": "ATL"
} | [
1525532788,
1525532790,
1525532796,
1525532803,
1525532844,
1525532864,
1525532871,
1525532889,
1525532911,
1525532913
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Pamela Lewis.",
"agent: How may I aid you?",
"customer: Can you please help me to change my existing reservation as my plan to attend a film festival got postponed?",
"agent: Sure, I am ready to help you.",
"customer: Thank you.",
"agent: Sorry, there are no reservation found on your name.",
"customer: Ok, no problem. Thank you for the information.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "Pamela Lewis",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Pamela Lewis",
"timestmamp": 1525532934415
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525532938030
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1525532971662
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525534602984
}
] | true |
{
"status": "book",
"name": "Brain Gonzalez",
"flight": [
1008
]
} | {
"return_month": "June",
"return_day": "13",
"max_price": 500,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "June",
"name": "Brian Gonzalez",
"return_airport": "LAX"
} | [
1512434429,
1512434451,
1512434723,
1512434809,
1512434836,
1512434905,
1512435000,
1512435094,
1512435177,
1512435225,
1512435240,
1512435267,
1512435310,
1512435326
] | [
"customer: Hello,.",
"agent: Hello, how may I help you?",
"customer: I am Brain Gonzalez want to give a surprise to my mom on her birthday. Can you be my helping hand in booking a ticket from Denver to Los Angeles.",
"agent: Sure, we are here to help you. Could you please provide me your travelling details?",
"customer: Airport codes are CO- DEN to CA-LAX.",
"agent: May I know your journey dates?",
"customer: I want to leave on june/11 and return on june/13. Please make sure that the price should not be 500 with a single connection.",
"agent: We are happy to inform you that there is a flight found on your information.",
"customer: OK, please provide me flight details?",
"agent: Flight details are Flight number:1008, airline: Hawaiian with price limit 200 and one connection. Shall I proceed for booking?",
"customer: OK, confirm my booking.",
"agent: Your ticket has been confirmed.",
"customer: Thank you for your srvice.",
"agent: Thank you."
] | {
"status": "book",
"name": "Brian Gonzalez",
"flight": [
1008,
1024
]
} | [] | false |
{
"status": "no_reservation",
"name": "Nancy Jones",
"flight": []
} | {
"return_month": "Oct",
"return_day": "8",
"max_price": 200,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "6",
"goal": "change",
"departure_month": "Oct",
"name": "Nancy Jones",
"return_airport": "SFO"
} | [
1522727255,
1522727278,
1522727296,
1522727305,
1522727312,
1522727313,
1522727315,
1522727335,
1522727362,
1522727364
] | [
"customer: Hello.",
"agent: Hello. How can I help you now?",
"customer: I am Nancy Jones, I want to change my recent reservation. Can you please help me with it?",
"agent: Sure, I can help you in that.",
"customer: Thank you.",
"agent: Please wait for a while.",
"customer: Sure.",
"agent: Sorry Nancy Jones, there is no active reservation on your name to change it.",
"customer: No issues, thank you for your assistance.",
"agent: Thanks for choosing us."
] | {
"status": "no_reservation",
"name": "Nancy Jones",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Jacob Roberts",
"flight": [
1002
]
} | {
"return_month": "June",
"return_day": "29",
"max_price": 200,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "June",
"name": "Jacob Roberts",
"return_airport": "OAK"
} | [
1522048715,
1522048730,
1522048764,
1522048788,
1522048816,
1522048833,
1522048852,
1522048871,
1522048939,
1522048953,
1522048971,
1522048992,
1522048996,
1522049008
] | [
"customer: Hi.",
"agent: Hello, how can I help you today?",
"customer: Could you please make a reservation with the name of Jacob Roberts to Oakland, OAK?",
"agent: Sure, may I know your planned travel dates?",
"customer: My planned travel dates are 06/27 - 06/29.",
"agent: Please share me your source point.",
"customer: My source is from Houston, IAH.",
"agent: May I know your good name?",
"customer: I already mentioned above, please check it.",
"agent: We are glad to say that, we found an airline: Frontier, flight number: 1002 and price is 100.",
"customer: Ok, proceed with the booking.",
"agent: Your flight ticket has been reserved.",
"customer: Thank you for assisting me.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Jacob Roberts",
"flight": [
1002,
1004,
1008
]
} | [] | true |
{
"status": "book",
"name": "Patricia Wright",
"flight": [
1006
]
} | {
"return_month": "May",
"return_day": "28",
"max_price": 500,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "26",
"goal": "book",
"departure_month": "May",
"name": "Patricia Wright",
"return_airport": "LGA"
} | [
1512052017,
1512052093,
1512052252,
1512052301,
1512052393,
1512052433,
1512052473,
1512052528,
1512052604,
1512052726,
1512052772,
1512052817,
1512052823
] | [
"customer: Hello.",
"agent: Hello,tell me how may I help you?",
"customer: I want to travel from New York, NY- JFK from 05/26 to 05/28.",
"agent: OK,I can help you with that?",
"customer: My destination airport is New York, NY-LGA. Do you have any ticket for me?",
"agent: OK, can you please tell me your name?",
"customer: Sure, this is Patricia Wright.",
"agent: OK,may I know your connection limit and price?",
"customer: I want my trip within the limits of 500 with connection 1.",
"agent: OK,as per your requirements there is a flight for you,may I a ticket for you?",
"customer: Sure, you can book it for me.",
"agent: OK,your ticket has been booked. Thank you.",
"customer: Thank you, for your suggestions."
] | {
"status": "book",
"name": "Patricia Wright",
"flight": [
1006,
1026
]
} | [] | true |
{
"status": "no_flight",
"name": "Edward Young",
"flight": []
} | {
"return_month": "Aug",
"return_day": "15",
"max_price": 5000,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "13",
"goal": "book",
"departure_month": "Aug",
"name": "Edward Young",
"return_airport": "OAK"
} | [
1520387039,
1520387046,
1520387142,
1520387148,
1520387224,
1520387248,
1520387271,
1520387297,
1520387332,
1520387373,
1520387391,
1520387395
] | [
"customer: Hello. My name is Edward Young.",
"agent: Hello, how can I serve you today?",
"customer: I would like to attend Environmental Science Conferences in Lawrence Hall of Science at Oakland, OAK. So, please help me with booking a connecting flight ticket.",
"agent: Sure, may I know your journey dates?",
"customer: I will depart on 08/13 and intend to back on 08/15.",
"agent: May I know your source point?",
"customer: I will board at LAX.",
"agent: Do you need a halt in between your journey?",
"customer: Yes, I need a halt.",
"agent: Sorry to say that, no flights were found with your given details.",
"customer: Not an issue, thank you.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Edward Young",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Jacob Allen",
"flight": []
} | {
"return_month": "Apr",
"return_day": "14",
"max_price": 500,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "12",
"goal": "cancel",
"departure_month": "Apr",
"name": "Jacob Allen",
"return_airport": "DTW"
} | [
1517478398,
1517478426,
1517478469,
1517478530,
1517478535,
1517478608,
1517478643,
1517478647
] | [
"customer: Hi.",
"agent: Hello. How may I assist you?",
"customer: I want to cancel my reservation due to heavy snowfall in my region.",
"agent: Sure, I will help you. May I know your name please to check your reservation status?",
"customer: Sure, my name is Jacob Allen.",
"agent: Jacob, no reservation has been found on your name.",
"customer: No problem, thank you for checking.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Jacob Allen",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Catherine Robinson",
"flight": []
} | {
"return_month": "June",
"return_day": "27",
"max_price": 1000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "25",
"goal": "change",
"departure_month": "June",
"name": "Catherine Robinson",
"return_airport": "HOU"
} | [
1519093088,
1519093092,
1519093152,
1519093156,
1519093160,
1519093186,
1519093189,
1519093200
] | [
"customer: Hello.",
"agent: Hello, how may I aid you today?",
"customer: My name is Catherine Robinson, I want to change my existing reservation. Can you please help me with it?",
"agent: Sure, please wait for a while.",
"customer: Ok.",
"agent: Sorry, we couldn't find a reservation on your name.",
"customer: Not an issue, thank you.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "Catherine Robinson",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Katherine Baker",
"flight": []
} | {
"return_month": "Mar",
"return_day": "3",
"max_price": 500,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "1",
"goal": "cancel",
"departure_month": "Mar",
"name": "Katherine Baker",
"return_airport": "ORD"
} | [
1520298382,
1520298402,
1520298413,
1520298506,
1520298511,
1520298522,
1520298527,
1520298587,
1520298604,
1520298620
] | [
"customer: Hi,.",
"agent: Hello,. On what way, can I assist you the best today?",
"customer: Please cancel my recent reservation.",
"agent: Sure, I will help you in cancellation. To cancel your ticket, we need your name. Can you provide it?",
"customer: I am Katherine Baker.",
"agent: Thanks for the details, please wait.",
"customer: Sure.",
"agent: Thanks for your time. Sorry Katherine, Unfortunately there is no active reservation on your name to cancel it.",
"customer: Thank you.",
"agent: Thanks for choosing us for your ticket cancellation process."
] | {
"status": "no_reservation",
"name": "Katherine Baker",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Margaret Wright",
"flight": [
1006
]
} | {
"return_month": "July",
"return_day": "3",
"max_price": 1000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "July",
"name": "Margaret Wright",
"return_airport": "BOS"
} | [
1522213333,
1522213345,
1522213394,
1522213416,
1522213425,
1522213438,
1522213466,
1522213513,
1522213532,
1522213598,
1522213634,
1522213646,
1522213672,
1522213687,
1522213693,
1522213741,
1522213768,
1522213781,
1522213799,
1522213809,
1522213816,
1522213820
] | [
"customer: Hello.",
"agent: Hello, how may I assist you today?",
"customer: Would you please confirm a seat in flight which is heading to Boston, BOS?",
"agent: Sure, we will help you.",
"customer: Thank you.",
"agent: Can you please share your connection limit?",
"customer: Yes, I need to halt in between my journey.",
"agent: May I know your landing point?",
"customer: It's BOS, Boston.",
"agent: When you are planning to make your journey?",
"customer: I planned my journey on 07/01 to 07/03.",
"agent: Can you please let me know your take off airport?",
"customer: Origin point is Minneapolis, MSP.",
"agent: Ok, please be on hold.",
"customer: Sure.",
"agent: We found a connecting flight with Delta airlines, flight number 1006 and the fare of 100.",
"customer: Ok, you can confirm a seat.",
"agent: To proceed further, may I know your name please?",
"customer: I am Margaret Wright.",
"agent: Ok, your ticket has been confirmed with the name of Margaret Wright.",
"customer: Ok, Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Margaret Wright",
"flight": [
1006,
1008
]
} | [] | true |
{
"status": "no_flight",
"name": "Pamela Baker",
"flight": []
} | {
"return_month": "Dec",
"return_day": "19",
"max_price": 1000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Dec",
"name": "Pamela Baker",
"return_airport": "LAS"
} | [
1520527826,
1520527827,
1520527843,
1520527852,
1520527854,
1520527857,
1520527861,
1520527919,
1520527930,
1520527931
] | [
"customer: Hello, Pamela Baker here.",
"agent: Hello, how may I guide you?",
"customer: I would like to play poker at Las Vegas. Can you help me in booking a ticket from DCA to LAS?",
"agent: Sure, may I know your journey dates please?",
"customer: My planned journey dates are 12/17 and 12/19.",
"agent: Please wait a moment.",
"customer: Ok, take your time.",
"agent: Pamela, no flights has been found on your journey dates.",
"customer: Its ok, thank you for the information.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Pamela Baker",
"flight": [
1025
]
} | [] | false |
{
"status": "no_reservation",
"name": "Patricia Baker",
"flight": []
} | {
"return_month": "June",
"return_day": "6",
"max_price": 5000,
"departure_airport": "MSP",
"max_connections": 0,
"departure_day": "4",
"goal": "change",
"departure_month": "June",
"name": "Patricia Baker",
"return_airport": "EWR"
} | [
1525259390,
1525259421,
1525259467,
1525259509,
1525259527,
1525259551,
1525259579,
1525259587
] | [
"customer: Hi.",
"agent: Hello. How can I help you?",
"customer: I am Patricia Baker. I want to stay for some more days at Minneapolis, can you please help me to change my flight reservation?",
"agent: Please wait a moment to check the reservation status.",
"customer: Sure.",
"agent: Sorry, no reservation found by your name.",
"customer: Not an issue. Anyway, thank you for checking.",
"agent: Thanks."
] | {
"status": "no_reservation",
"name": "Patricia Baker",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Patricia Baker",
"timestmamp": 1525259490576
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525259514055
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1525259516863
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525259589272
}
] | true |
{
"status": "no_flight",
"name": "Jack Phillips",
"flight": []
} | {
"return_month": "Dec",
"return_day": "25",
"max_price": 5000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "23",
"goal": "book",
"departure_month": "Dec",
"name": "Jack Phillips",
"return_airport": "ATL"
} | [
1526492694,
1526492705,
1526492732,
1526492737,
1526492763,
1526492765,
1526492795,
1526492836,
1526492852,
1526492860,
1526492897,
1526492904,
1526492919,
1526492938,
1526492965,
1526492970
] | [
"customer: Hello.",
"agent: Hello. How may I guide you today?",
"customer: I would like to book a ticket from LAS to ATL to attend a meeting.",
"agent: Sure, I will help you with that. Can you please share your preferable journey dates?",
"customer: My travel dates are as follows Dec 23 and Dec 25.",
"agent: Do you have any airline preference?",
"customer: Yes, I prefer normal cost.",
"agent: May I know your name please?",
"customer: My name is Jack Phillips.",
"agent: Is there any connection limit?",
"customer: I prefer single connection flight with return in the evening.",
"agent: Do you have any specifications?",
"customer: No.",
"agent: I am sorry to say that there is no flight found under your details.",
"customer: No issue, thank you for the help.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Jack Phillips",
"flight": [
1029
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526492739200
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LAS",
"timestmamp": 1526492746207
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ATL",
"timestmamp": 1526492749942
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "12/23",
"timestmamp": 1526492768919
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "12/25",
"timestmamp": 1526492772904
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526492773023
},
{
"button_name": "",
"field_name": "airline",
"field_value": "normal-cost",
"timestmamp": 1526492839742
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526492841247
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526492842390
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Jack Phillips",
"timestmamp": 1526492869823
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "evening",
"timestmamp": 1526492908774
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526492909838
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526492910862
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526492950341
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526492954742
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526492971629
}
] | false |
{
"status": "no_reservation",
"name": "Alexander Scott",
"flight": []
} | {
"return_month": "Mar",
"return_day": "12",
"max_price": 200,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "10",
"goal": "change",
"departure_month": "Mar",
"name": "Alexander Scott",
"return_airport": "CLT"
} | [
1517461128,
1517461130,
1517461165,
1517461184,
1517461201,
1517461202,
1517461212,
1517461216
] | [
"customer: Hello, I am Alexander Scott.",
"agent: Hello, how can I assist you?",
"customer: I need to alter my reservation, as my exam scheduled has been postponed. Please help me in changing?",
"agent: Sure, please wait a moment.",
"customer: Ok.",
"agent: Sorry, there is no reservation found on your name.",
"customer: Ok, no worries. Thanks for your help.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "Alexander Scott",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Michelle Thompson",
"flight": [
1000
]
} | {
"return_month": "Dec",
"return_day": "13",
"max_price": 5000,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "Dec",
"name": "Michelle Thompson",
"return_airport": "IAH"
} | [
1519791314,
1519791323,
1519791399,
1519791451,
1519791492,
1519791494,
1519791525,
1519791528,
1519791542,
1519791587,
1519791598,
1519791620,
1519791622,
1519791637
] | [
"customer: Hi. I am Michelle Thompson.",
"agent: Hello, how may I guide you today?",
"customer: I have to submit my research record at Houston university with my college friend from New York. Will you please help me in making an airline reservation?",
"agent: Sure, I will help you. Could you please provide me your airport codes?",
"customer: My source code is NY-EWR and destination code is TX-IAH.",
"agent: When you have planned to travel?",
"customer: My planned dates are 12/11 and 12/13.",
"agent: Kindly mention your fare limit?",
"customer: Fare limit is under 5000.",
"agent: We found a flight with Southwest airline and 1000 flight with fare 100 having a lay by.",
"customer: You can continue with booking.",
"agent: Your ticked has been confirmed.",
"customer: Thank you for your kind service.",
"agent: Thank you for picking us, have a great day."
] | {
"status": "book",
"name": "Michelle Thompson",
"flight": [
1000,
1015,
1027
]
} | [] | true |
{
"status": "no_flight",
"name": "John Baker",
"flight": []
} | {
"return_month": "Feb",
"return_day": "8",
"max_price": 1000,
"departure_airport": "LAS",
"max_connections": 0,
"departure_day": "6",
"goal": "book",
"departure_month": "Feb",
"name": "John Baker",
"return_airport": "DFW"
} | [
1518512075,
1518512088,
1518512142,
1518512157,
1518512185,
1518512188,
1518512247,
1518512266,
1518512287,
1518512293,
1518512304,
1518512335
] | [
"customer: Hello,.",
"agent: Hello, how may I assist you?",
"customer: I need to book a flight ticket to TX-DFW with a direct flight, so can you please help me out with this?",
"agent: Sure, may I know your journey dates?",
"customer: I want to start on 02/06 and return on 02/08.",
"agent: Can you share your origin airport code?",
"customer: My origin is Las Vegas, LAS.",
"agent: May I know your good name for further process?",
"customer: My name is John Baker.",
"agent: No flights found on your journey dates.",
"customer: Not a problem, thank you.",
"agent: Thank you for choosing us, have a nice day."
] | {
"status": "no_flight",
"name": "John Baker",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Barbara Martinez",
"flight": [
1002
]
} | {
"return_month": "Mar",
"return_day": "12",
"max_price": 500,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "Mar",
"name": "Barbara Martinez",
"return_airport": "DFW"
} | [
1528206889,
1528206893,
1528206933,
1528206936,
1528206964,
1528206967,
1528206983,
1528206986,
1528207002,
1528207018,
1528207026,
1528207045,
1528207049,
1528207051
] | [
"customer: Hello.",
"agent: Hello, how can I aid you?",
"customer: I have planned to visit DFW from JFK, please assist me in booking.",
"agent: Sure, can you share your trip dates?",
"customer: My preferred dates are Mar 10th and return Mar 12th.",
"agent: Do you have any preferences?",
"customer: Yes, I need economy class.",
"agent: May I know your name?",
"customer: Barbara Martinez.",
"agent: There is a connecting flight with number 1002 in airline Spirit, the fare is 100 in economy class. Can I book it?",
"customer: Proceed.",
"agent: Your ticket is reserved, the depart time is 23:00 hours and return time is 13:00 hours.",
"customer: Thank you for booking.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Barbara Martinez",
"flight": [
1002
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528206938498
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "JFK",
"timestmamp": 1528206941274
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DFW",
"timestmamp": 1528206944185
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/10",
"timestmamp": 1528206975667
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528206978269
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/12",
"timestmamp": 1528206979909
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528206980617
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1002",
"timestmamp": 1528206982058
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Barbara Martinez",
"timestmamp": 1528207060298
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528207060393
}
] | true |
{
"status": "book",
"name": "Linda Thomas",
"flight": [
1029
]
} | {
"return_month": "Aug",
"return_day": "11",
"max_price": 5000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Aug",
"name": "Linda Thomas",
"return_airport": "LAS"
} | [
1512741307,
1512741322,
1512741373,
1512741400,
1512741408,
1512741440,
1512741448,
1512741472,
1512741498,
1512741531,
1512741538,
1512741560,
1512741572
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: Myself Linda Thomas. I want to visit a trip.I just want to book a ticket.",
"agent: Sure. Help me with the full details of journey.",
"customer: My airport codes are from PA-PHL to NV-LAS.",
"agent: May I know the dates?",
"customer: My dates are from 08/09 to 08/11.",
"agent: Sorry, there is no flight found.",
"customer: Ok, thank you for your help.",
"agent: There is a flight with connection 1 and airline is UA. Can I book it?",
"customer: Ok.",
"agent: Your ticket is booked with number 1029. Thank you.",
"customer: Thank you for your help."
] | {
"status": "book",
"name": "Linda Thomas",
"flight": [
1029
]
} | [] | true |
{
"status": "no_flight",
"name": "Dennis Phillips",
"flight": []
} | {
"return_month": "Dec",
"return_day": "18",
"max_price": 5000,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "16",
"goal": "book",
"departure_month": "Dec",
"name": "Dennis Phillips",
"return_airport": "LGA"
} | [
1526653908,
1526653917,
1526653945,
1526653965,
1526653967,
1526653988,
1526654036,
1526654039,
1526654051,
1526654073,
1526654091,
1526654094,
1526654107
] | [
"customer: Hello.",
"agent: Hello, how can I support you?",
"customer: Can you please book a ticket from ATL to LGA? As I'm planning to visit Statue of Liberty.",
"agent: Sure, we are here to assist you. May I know your itinerary dates?",
"customer: Sure, my planned departure and return travel dates are 16th and 18th of December.",
"agent: Would you like to travel in business class or economy class?",
"customer: I prefer business class to travel.",
"agent: May I know your connection limit?",
"customer: My maximum connection has to be 1.",
"agent: Sorry to notify to you that, there are no flights available with your needs.",
"customer: That's ok, thank you for giving the information.",
"agent: For documentation, may I know your name please?",
"customer: Yes, my name is Dennis Phillips."
] | {
"status": "no_flight",
"name": "Dennis Phillips",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526654019626
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ATL",
"timestmamp": 1526654022810
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LGA",
"timestmamp": 1526654027410
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "12/16",
"timestmamp": 1526654033956
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "12/18",
"timestmamp": 1526654038267
},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
"timestmamp": 1526654042490
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526654043619
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526654046298
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Dennis Phillips",
"timestmamp": 1526654120955
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526654129234
}
] | true |
{
"status": "book",
"name": "Ruth Campbell",
"flight": [
1003
]
} | {
"return_month": "Sept",
"return_day": "8",
"max_price": 1000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "6",
"goal": "book",
"departure_month": "Sept",
"name": "Ruth Campbell",
"return_airport": "DEN"
} | [
1514891586,
1514891604,
1514891612,
1514891646,
1514891683,
1514891746,
1514891752,
1514891795,
1514891810,
1514891893,
1514891906,
1514891945,
1514891965,
1514891980
] | [
"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: Is this Travel leaders agency?",
"agent: Yes.",
"customer: I am Ruth Campbell, I am planning to travel from Houston to Denver to meet my friends after a long time.",
"agent: Sure, I will help you to travel. May I know your airport codes?",
"customer: I am departing from HOU and my destination airport is DEN.",
"agent: Ok, can you please provide me your travelling dates?",
"customer: My departure from Houston is on 09/06 and return from Denver on 09/08.",
"agent: I am happy to say you this, I found a flight for you with 1 connection. Shall I proceed for booking?",
"customer: Yes, please proceed for booking.",
"agent: Your ticket is reserved with flight number 1003 and airline is Southwest.",
"customer: Thanks for your assistance.",
"agent: Thank you for choosing us. Welcome."
] | {
"status": "book",
"name": "Ruth Campbell",
"flight": [
1003,
1026
]
} | [] | true |
{
"status": "no_flight",
"name": "Christine Adams",
"flight": []
} | {
"return_month": "Aug",
"return_day": "10",
"max_price": 5000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Aug",
"name": "Christine Adams",
"return_airport": "DCA"
} | [
1513221613,
1513221637,
1513221731,
1513221839,
1513221844,
1513221866,
1513221869,
1513221945,
1513221974,
1513222021,
1513222057,
1513222063
] | [
"customer: Hello,.",
"agent: Hello, how can I assist you today?",
"customer: I want to attend a press conference in the capital city of United States, DC- DCA>.",
"agent: Sure, Can you please provide your source and travelling dates?",
"customer: My depart date is 08/08 and return date is 08/10 and I want to fly from Minneapolis, MN- MSP.",
"agent: Ok, please wait for a while.",
"customer: Ok.",
"agent: Thank you for waiting, No flights were found with your given details.",
"customer: Its ok, Thank you for the information.",
"agent: May I know your name?",
"customer: I am Christine Adams.",
"agent: Ok, Thank you for choosing us."
] | {
"status": "no_flight",
"name": "Christine Adams",
"flight": []
} | [] | true |
{
"status": "book",
"name": "William Jones",
"flight": [
1014
]
} | {
"return_month": "Apr",
"return_day": "21",
"max_price": 500,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Apr",
"name": "William Jones",
"return_airport": "DCA"
} | [
1521011129,
1521011134,
1521011174,
1521011197,
1521011233,
1521011236,
1521011268,
1521011272,
1521011291,
1521011328,
1521011337,
1521011353,
1521011354,
1521011361
] | [
"customer: Hello. I am William Jones.",
"agent: Hello, how may I help you today?",
"customer: Could you please help em to book a flight from DEN - DCA to meet my cousin?",
"agent: Sure, we are perky to help you. On which dates would you like me to book a flight ticket for you?",
"customer: My travel dates are 04/19 and 04/21.",
"agent: Do you need a lay by in between your journey?",
"customer: Yes, I need a halt in between the journey.",
"agent: Thank you for providing your details.",
"customer: Ok.",
"agent: We found a flight in UA airline has fare 100 matches given specifications. Shall I proceed for booking?",
"customer: Ok, please proceed.",
"agent: Your booking has been confirmed with flight number 1014.",
"customer: Thank you.",
"agent: Thank you for availing us."
] | {
"status": "book",
"name": "William Jones",
"flight": [
1014
]
} | [] | true |
{
"status": "no_reservation",
"name": "Ashley Thomas",
"flight": []
} | {
"return_month": "Jan",
"return_day": "31",
"max_price": 1000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "29",
"goal": "cancel",
"departure_month": "Jan",
"name": "Ashley Thomas",
"return_airport": "SEA"
} | [
1521681369,
1521681375,
1521681392,
1521681444,
1521681450,
1521681497,
1521681502,
1521681509
] | [
"customer: Hello. Ashley Thomas here.",
"agent: Hello, what can I do for you now?",
"customer: Due to an emergency, I need to cancel my reservation. Can you please help me with it?",
"agent: Sure, I will help you. Wait a minute, I will check and let you know the details.",
"customer: Ok.",
"agent: Thanks for being patience. Sorry to say, no reservation was found on your name.",
"customer: Not an issue, thank you.",
"agent: Thank you for your time with us."
] | {
"status": "no_reservation",
"name": "Ashley Thomas",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Daniel Moore",
"flight": []
} | {
"return_month": "June",
"return_day": "16",
"max_price": 1000,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "June",
"name": "Daniel Moore",
"return_airport": "CLT"
} | [
1519346135,
1519346139,
1519346174,
1519346200,
1519346211,
1519346214,
1519346242,
1519346262,
1519346293,
1519346319,
1519346361,
1519346372,
1519346383,
1519346409,
1519346442,
1519346446
] | [
"customer: Hi. I am Daniel Moore.",
"agent: Hello, how can I help you?",
"customer: I want to attend a political meeting at Charlotte. Can you help me in my reservation?",
"agent: Sure, I will help you.",
"customer: Thank you.",
"agent: Please provide me your travelling dates?",
"customer: I Will start my journey on 06/14. I will return back on 06/16.",
"agent: Kindly mention me your airport codes?",
"customer: My source airport code is New York, NY - JFK. My destination airport code is Charlotte, NC - CLT.",
"agent: Do you have any specifications?",
"customer: I need a layover in my journey. I can pay up to 1000.",
"agent: Please wait a minute.",
"customer: Sure.",
"agent: Thanks for waiting, sorry to inform you that there are no flights with your specifications.",
"customer: Not an issue. Thank you for your kind information.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Daniel Moore",
"flight": [
1021
]
} | [] | false |
{
"status": "book",
"name": "Rachel Wilson",
"flight": [
1006
]
} | {
"return_month": "Feb",
"return_day": "20",
"max_price": 5000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "18",
"goal": "book",
"departure_month": "Feb",
"name": "Rachel Wilson",
"return_airport": "DEN"
} | [
1513817871,
1513817881,
1513817946,
1513818008,
1513818057,
1513818102,
1513818120,
1513818212,
1513818245,
1513818266,
1513818268
] | [
"customer: Hello, I am Rachel Wilson.",
"agent: Hello, how can I aid you today?",
"customer: Can you help me with a connection flight to Denver, CO-DEN from PA-PHL?",
"agent: Sure, could you provide me your travel dates?",
"customer: I will start my journey from 02/18 and will be returning on 02/20.",
"agent: Ok, please wait a moment I will check and get back to you.",
"customer: Sure.",
"agent: We found a flight with your requirement, price is 100 with a connection in between the journey. Your ticket is confirmed with Delta airline and flight number is 1006.",
"customer: Thanks for the information.",
"agent: Thanks for reaching us, have a good day.",
"customer: Thank you."
] | {
"status": "book",
"name": "Rachel Wilson",
"flight": [
1006
]
} | [] | true |
End of preview. Expand
in Dataset Viewer.
Dataset Card for air_dialogue
Dataset Summary
AirDialogue, is a large dataset that contains 402,038 goal-oriented conversations. To collect this dataset, we create a contextgenerator which provides travel and flight restrictions. Then the human annotators are asked to play the role of a customer or an agent and interact with the goal of successfully booking a trip given the restrictions.
News in v1.3:
- We have included the test split of the AirDialogue dataset.
- We have included the meta context for OOD2 in the original AirDialogue paper.
Supported Tasks and Leaderboards
We use perplexity and BLEU score to evaluate the quality of the language generated by the model. We also compare the dialogue state generated by the model s and the ground truth state s0. Two categories of the metrics are used: exact match scores and scaled scores
The inference competition & leaderboard can be found here: https://worksheets.codalab.org/worksheets/0xa79833f4b3c24f4188cee7131b120a59
Languages
The text in the dataset is in English. The BCP 47 code is en
Dataset Structure
Data Instances
The data is provided in two set of files. The first one has the dialogues (air_dialogue_data) and the knowledge-base (air_dialogue_kb)
BuilderConfig: air_dialogue_data
{"action": {"status": "book", "name": "Emily Edwards", "flight": [1027]}, "intent": {"return_month": "June", "return_day": "14", "max_price": 200, "departure_airport": "DFW", "return_time": "afternoon", "max_connections": 1, "departure_day": "12", "goal": "book", "departure_month": "June", "name": "Emily Edwards", "return_airport": "IAD"}, "timestamps": [1519233239, 1519233244, 1519233249, 1519233252, 1519233333, 1519233374, 1519233392, 1519233416, 1519233443, 1519233448, 1519233464, 1519233513, 1519233525, 1519233540, 1519233626, 1519233628, 1519233638], "dialogue": ["customer: Hello.", "agent: Hello.", "customer: My name is Emily Edwards.", "agent: How may I help you out?", "customer: I need some help in my flight ticket reservation to attend a convocation meeting, can you please help me?", "agent: Sure, I will help you out. May I know your travelling dates please?", "customer: Thank you and my dates are 06/12 and back on 06/14.", "agent: Can I know your airport codes?", "customer: The airport codes are from DFW to IAD.", "agent: Ok, please wait a moment.", "customer: Sure.", "agent: There is a flight with connection 1 and price 200, can I proceed with this flight?", "customer: Yes, do proceed with booking.", "agent: Ok, your ticket has been booked.", "customer: Thank you for your assistance in my flight ticket reservation.", "agent: Thank you for choosing us.", "customer: You are welcome."], "expected_action": {"status": "book", "name": "Emily Edwards", "flight": [1027]}, "correct_sample": true}
BuilderConfig: air_dialogue_kb
{"kb": [{"return_airport": "DTW", "airline": "Spirit", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1000, "departure_month": "June", "departure_time_num": 17, "class": "economy", "return_time_num": 2, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 200}, {"return_airport": "DTW", "airline": "Frontier", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1001, "departure_month": "June", "departure_time_num": 0, "class": "business", "return_time_num": 15, "return_month": "June", "return_day": "13", "num_connections": 0, "price": 500}, {"return_airport": "DTW", "airline": "JetBlue", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1002, "departure_month": "June", "departure_time_num": 0, "class": "business", "return_time_num": 13, "return_month": "June", "return_day": "13", "num_connections": 1, "price": 600}, {"return_airport": "IAD", "airline": "Hawaiian", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1003, "departure_month": "June", "departure_time_num": 6, "class": "economy", "return_time_num": 5, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 200}, {"return_airport": "DFW", "airline": "AA", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1004, "departure_month": "June", "departure_time_num": 9, "class": "economy", "return_time_num": 11, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 100}, {"return_airport": "IAD", "airline": "AA", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1005, "departure_month": "June", "departure_time_num": 3, "class": "economy", "return_time_num": 17, "return_month": "June", "return_day": "13", "num_connections": 1, "price": 100}, {"return_airport": "DTW", "airline": "Frontier", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1006, "departure_month": "June", "departure_time_num": 10, "class": "economy", "return_time_num": 10, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 100}, {"return_airport": "IAD", "airline": "UA", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1007, "departure_month": "June", "departure_time_num": 14, "class": "economy", "return_time_num": 20, "return_month": "June", "return_day": "13", "num_connections": 1, "price": 100}, {"return_airport": "DFW", "airline": "AA", "departure_day": "13", "departure_airport": "DTW", "flight_number": 1008, "departure_month": "June", "departure_time_num": 6, "class": "economy", "return_time_num": 8, "return_month": "June", "return_day": "14", "num_connections": 2, "price": 400}, {"return_airport": "DFW", "airline": "Delta", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1009, "departure_month": "June", "departure_time_num": 18, "class": "economy", "return_time_num": 6, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 200}, {"return_airport": "DFW", "airline": "Frontier", "departure_day": "13", "departure_airport": "DTW", "flight_number": 1010, "departure_month": "June", "departure_time_num": 4, "class": "economy", "return_time_num": 2, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 100}, {"return_airport": "DFW", "airline": "Southwest", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1011, "departure_month": "June", "departure_time_num": 17, "class": "economy", "return_time_num": 22, "return_month": "June", "return_day": "13", "num_connections": 0, "price": 100}, {"return_airport": "DTW", "airline": "JetBlue", "departure_day": "11", "departure_airport": "DFW", "flight_number": 1012, "departure_month": "June", "departure_time_num": 13, "class": "economy", "return_time_num": 22, "return_month": "June", "return_day": "13", "num_connections": 1, "price": 100}, {"return_airport": "DTW", "airline": "Southwest", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1013, "departure_month": "June", "departure_time_num": 16, "class": "economy", "return_time_num": 13, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 200}, {"return_airport": "DTW", "airline": "Delta", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1014, "departure_month": "June", "departure_time_num": 0, "class": "economy", "return_time_num": 8, "return_month": "June", "return_day": "15", "num_connections": 1, "price": 100}, {"return_airport": "DTW", "airline": "Southwest", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1015, "departure_month": "June", "departure_time_num": 17, "class": "economy", "return_time_num": 1, "return_month": "June", "return_day": "15", "num_connections": 1, "price": 300}, {"return_airport": "DTW", "airline": "UA", "departure_day": "11", "departure_airport": "DFW", "flight_number": 1016, "departure_month": "June", "departure_time_num": 10, "class": "economy", "return_time_num": 4, "return_month": "June", "return_day": "14", "num_connections": 0, "price": 200}, {"return_airport": "DFW", "airline": "AA", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1017, "departure_month": "June", "departure_time_num": 14, "class": "economy", "return_time_num": 23, "return_month": "June", "return_day": "14", "num_connections": 2, "price": 400}, {"return_airport": "DTW", "airline": "JetBlue", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1018, "departure_month": "June", "departure_time_num": 3, "class": "economy", "return_time_num": 1, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 100}, {"return_airport": "DFW", "airline": "Hawaiian", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1019, "departure_month": "June", "departure_time_num": 7, "class": "economy", "return_time_num": 18, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 200}, {"return_airport": "DFW", "airline": "Delta", "departure_day": "12", "departure_airport": "IAD", "flight_number": 1020, "departure_month": "June", "departure_time_num": 6, "class": "economy", "return_time_num": 18, "return_month": "June", "return_day": "14", "num_connections": 2, "price": 200}, {"return_airport": "IAD", "airline": "Delta", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1021, "departure_month": "June", "departure_time_num": 11, "class": "business", "return_time_num": 8, "return_month": "June", "return_day": "14", "num_connections": 0, "price": 1000}, {"return_airport": "IAD", "airline": "JetBlue", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1022, "departure_month": "June", "departure_time_num": 4, "class": "economy", "return_time_num": 14, "return_month": "June", "return_day": "13", "num_connections": 0, "price": 200}, {"return_airport": "IAD", "airline": "Frontier", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1023, "departure_month": "June", "departure_time_num": 19, "class": "economy", "return_time_num": 23, "return_month": "June", "return_day": "13", "num_connections": 1, "price": 200}, {"return_airport": "DFW", "airline": "UA", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1024, "departure_month": "June", "departure_time_num": 11, "class": "economy", "return_time_num": 19, "return_month": "June", "return_day": "15", "num_connections": 1, "price": 200}, {"return_airport": "DTW", "airline": "Hawaiian", "departure_day": "11", "departure_airport": "IAD", "flight_number": 1025, "departure_month": "June", "departure_time_num": 6, "class": "economy", "return_time_num": 10, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 100}, {"return_airport": "DTW", "airline": "UA", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1026, "departure_month": "June", "departure_time_num": 0, "class": "economy", "return_time_num": 18, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 300}, {"return_airport": "IAD", "airline": "Delta", "departure_day": "12", "departure_airport": "DFW", "flight_number": 1027, "departure_month": "June", "departure_time_num": 17, "class": "economy", "return_time_num": 15, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 200}, {"return_airport": "IAD", "airline": "Southwest", "departure_day": "12", "departure_airport": "DTW", "flight_number": 1028, "departure_month": "June", "departure_time_num": 23, "class": "economy", "return_time_num": 13, "return_month": "June", "return_day": "14", "num_connections": 1, "price": 100}, {"return_airport": "DFW", "airline": "Spirit", "departure_day": "11", "departure_airport": "DTW", "flight_number": 1029, "departure_month": "June", "departure_time_num": 22, "class": "business", "return_time_num": 4, "return_month": "June", "return_day": "14", "num_connections": 0, "price": 800}], "reservation": 0}
Data Fields
BuilderConfig: air_dialogue_data:
Provides for customer context, dialogue states and environment
| key name | Description |
|---|---|
| 'search_action' | search action performed by customer |
| 'action' | Action taken by the agent |
| 'intent' | Intents from the conversation |
| 'timestamps' | Timestamp for each of the dialogues |
| 'dialogue' | Dialogue recorded between agent & customer |
| 'expected_action' | Expected action from agent (human-annotated) |
| 'correct_sample' | whether action performed by agent was same as expected_action |
BuilderConfig: air_dialogue_kb:
Provides for the Agent Context ca = (db, r )
| key name | Description |
|---|---|
| 'kb' | Available flights in the database |
| 'reservation' | whether customer has an existing reservation |
Data Splits
Data is split into Train/Dev & Test in the ration of 80%, 10% and 10%
Dataset Creation
Curation Rationale
[Needs More Information]
Source Data
Initial Data Collection and Normalization
[Needs More Information]
Who are the source language producers?
[Needs More Information]
Annotations
Annotation process
To collect this dataset, we create a contextgenerator which provides travel and flight restrictions. We then ask human annotators to play the role of a customer or an agent and interact with the goal of successfully booking a trip given the restrictions. Key to our environment is the ease of evaluating the success of the dialogue, which is achieved by using ground-truth states (e.g., the flight being booked) generated by the restrictions. Any dialogue agent that does not generate the correct states is considered to fail.
Who are the annotators?
[Needs More Information]
Personal and Sensitive Information
No personal and sensitive information is stored
Considerations for Using the Data
Social Impact of Dataset
[Needs More Information]
Discussion of Biases
[Needs More Information]
Other Known Limitations
[Needs More Information]
Additional Information
Dataset Curators
For issues regarding HuggingFace Dataset Hub implementation Aakash Gupta
Licensing Information
cc-by-nc-4.0
Citation Information
@inproceedings{wei-etal-2018-airdialogue,
title = "{A}ir{D}ialogue: An Environment for Goal-Oriented Dialogue Research",
author = "Wei, Wei and
Le, Quoc and
Dai, Andrew and
Li, Jia",
editor = "Riloff, Ellen and
Chiang, David and
Hockenmaier, Julia and
Tsujii, Jun{'}ichi",
booktitle = "Proceedings of the 2018 Conference on Empirical Methods in Natural Language Processing",
month = oct # "-" # nov,
year = "2018",
address = "Brussels, Belgium",
publisher = "Association for Computational Linguistics",
url = "https://aclanthology.org/D18-1419",
doi = "10.18653/v1/D18-1419",
pages = "3844--3854",
abstract = "Recent progress in dialogue generation has inspired a number of studies on dialogue systems that are capable of accomplishing tasks through natural language interactions. A promising direction among these studies is the use of reinforcement learning techniques, such as self-play, for training dialogue agents. However, current datasets are limited in size, and the environment for training agents and evaluating progress is relatively unsophisticated. We present AirDialogue, a large dataset that contains 301,427 goal-oriented conversations. To collect this dataset, we create a context-generator which provides travel and flight restrictions. We then ask human annotators to play the role of a customer or an agent and interact with the goal of successfully booking a trip given the restrictions. Key to our environment is the ease of evaluating the success of the dialogue, which is achieved by using ground-truth states (e.g., the flight being booked) generated by the restrictions. Any dialogue agent that does not generate the correct states is considered to fail. Our experimental results indicate that state-of-the-art dialogue models can only achieve a score of 0.17 while humans can reach a score of 0.91, which suggests significant opportunities for future improvement.",
}
Contributions
Thanks to @skyprince999 for adding this dataset.
- Downloads last month
- 193