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{ "status": "book", "name": "Nicholas Martinez", "flight": [ 1018 ] }
{ "return_month": "June", "return_day": "10", "max_price": 200, "departure_airport": "DEN", "max_connections": 1, "departure_day": "8", "goal": "book", "departure_month": "June", "name": "Nicholas Martinez", "return_airport": "PHL" }
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[ "customer: Hello.", "agent: Hello. How can I assist you?", "customer: I am Nicholas Martinez. I am travelling from Denver-DEN to Philadelphia-PHL to meet my parents.", "agent: Sure, can I know the travel dates please?", "customer: My departure dates is on 06/08 and return on 06/10.", "agent: Ok, wait a moment please.", "customer: Ok.", "agent: There is a flight in JetBlue airline with price 100, can I book it?", "customer: Please proceed for booking.", "agent: Your ticket has been booked with flight number 1018.", "customer: Thank you for your help.", "agent: You are welcome." ]
{ "status": "book", "name": "Nicholas Martinez", "flight": [ 1018 ] }
[]
true
{ "status": "no_reservation", "name": "Steven Phillips", "flight": [] }
{ "return_month": "Aug", "return_day": "5", "max_price": 5000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "3", "goal": "cancel", "departure_month": "Aug", "name": "Steven Phillips", "return_airport": "LAX" }
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[ "customer: Hi.", "agent: Hello. How may I guide you today?", "customer: Can you help me to cancel my reservation?", "agent: Sure, I will hap you with that. Can you please give me a minute.", "customer: My name is Steven Phillips. Please check my details.", "agent: I am sorry to say that there is no reservation found under your name.", "customer: Ok, no issues.", "agent: Thank you for contacting us.", "customer: Thank you for your information." ]
{ "status": "no_reservation", "name": "Steven Phillips", "flight": [] }
[]
true
{ "status": "book", "name": "Daniel White", "flight": [ 1025 ] }
{ "return_month": "Sept", "return_day": "9", "max_price": 1000, "departure_airport": "PHX", "max_connections": 0, "departure_day": "7", "goal": "book", "departure_month": "Sept", "name": "Daniel White", "return_airport": "MCO" }
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[ "customer: Hello.", "agent: Hello. How can I assist you today?", "customer: I am Daniel White. I want to book a ticket from PHX to MCO to attend my friend's birthday party, can you help me in booking?", "agent: Sure, can you please share your travel dates?", "customer: I am departing on Sep 07 and return on Sep 09.", "agent: Do you have any class preference?", "customer: I am ok with any class, but I need a flight with connection limit 0.", "agent: Sure. Daniel White, there is a flight available with price 200 and the connection is 0 with Hawaiian airline. Would you like me to proceed with the booking?", "customer: Please proceed for booking.", "agent: Your booking is confirmed with departure time 13:00 PM, arrival time 21:00 PM and the flight number is 1025.", "customer: Thank you for your help.", "agent: You are welcome. Thank you for reaching us." ]
{ "status": "book", "name": "Daniel White", "flight": [ 1025 ] }
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true
{ "status": "book", "name": "Virginia Williams", "flight": [ 1002 ] }
{ "return_month": "May", "return_day": "5", "max_price": 200, "departure_airport": "SEA", "max_connections": 1, "departure_day": "3", "goal": "book", "departure_month": "May", "name": "Virginia Williams", "return_airport": "PHX" }
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[ "customer: Hi, I am Virginia Williams.", "agent: Hello, how may I assist you?", "customer: I need to book a ticket with 1 connection from SEA to PHX for visiting the Garden Hill with my family. Could you please help me in doing that?", "agent: Sure, let me know your travelling dates?", "customer: My travelling dates are 05/03 and return on 05/05.", "agent: Please wait for a while.", "customer: Sure.", "agent: Thanks for waiting, there is a flight with your request.", "customer: May I know the flight details?", "agent: Flight number: 1002, airline: JetBlue and price is 100 with one connection.", "customer: You can proceed with booking.", "agent: Ok, your ticket has been confirmed.", "customer: Thank you for helping me in booking a ticket.", "agent: Thanks for contacting us." ]
{ "status": "book", "name": "Virginia Williams", "flight": [ 1002 ] }
[]
false
{ "status": "book", "name": "Sarah Hall", "flight": [ 1001 ] }
{ "return_month": "Sept", "return_day": "21", "max_price": 1000, "departure_airport": "SEA", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Sept", "name": "Sarah Hall", "return_airport": "DCA" }
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[ "customer: Hello.", "agent: Hello, how can I assist you?", "customer: Can you book me a ticket from SEA to DCA?", "agent: Sure, can you please let me know your dates of travel?", "customer: I need to reach my destination by Sept 19th as I have a party meeting next day and will come back on Sept 21.", "agent: Do you have any connection limit?", "customer: Yes, I need 1 lay by.", "agent: Any other specifications to be met?", "customer: I would like to travel in a normal cost airline.", "agent: Ok, please wait a minute.", "customer: Sure.", "agent: We found an airline AA with flight 1001 having a fare 200 with stopover.", "customer: Fine, please proceed.", "agent: May I know your name?", "customer: I am Sarah Hall.", "agent: Your booking has been processed.", "customer: Thanks for your support.", "agent: Thank you." ]
{ "status": "book", "name": "Sarah Hall", "flight": [ 1001, 1018 ] }
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true
{ "status": "book", "name": "Larry Lewis", "flight": [ 1027 ] }
{ "return_month": "July", "return_day": "21", "max_price": 500, "departure_airport": "PHL", "max_connections": 1, "departure_day": "19", "goal": "change", "departure_month": "July", "name": "Larry Lewis", "return_airport": "PHX" }
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[ "customer: Hello.", "agent: Hello, how can I assist you?", "customer: I would like to change my reservation due bad weather condition at my destination location, can you please help me out with that?", "agent: Sure, may I know your name?", "customer: Myself Larry Lewis.", "agent: Please give me a moment to check your ticket status.", "customer: Sure, I will wait for your response.", "agent: I found your reservation, could you provide your itinerary dates?", "customer: Sure, my travel dates are from July 19 to July 21.", "agent: May I know your genesis and terminus airport codes?", "customer: My airport codes are PHL and PHX.", "agent: Do you have any specifications?", "customer: I would prefer connecting flight for my trip.", "agent: Let me know if you have any preferences.", "customer: I don't have any other specifications.", "agent: Spirit airlines with flight 1027 is providing a connecting flight and ticket costs you 100 in economy class.", "customer: Ok, please confirm my ticket.", "agent: Your ticket is confirmed Larry Lewis. Flight departs at 14:00 hours and arrives at 23:00 hours.", "customer: Thank you for booking.", "agent: Thank you for choosing us." ]
{ "status": "change", "name": "Larry Lewis", "flight": [ 1027 ] }
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false
{ "status": "no_flight", "name": "Amanda Evans", "flight": [] }
{ "return_month": "Feb", "return_day": "17", "max_price": 1000, "departure_airport": "LAS", "max_connections": 1, "departure_day": "15", "goal": "book", "departure_month": "Feb", "name": "Amanda Evans", "return_airport": "DCA" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: Can you aid me in booking a flight ticket from LAS to DCA?", "agent: Sure, may I know your trip dates?", "customer: I am planning to start on Feb 15th and return back on Feb 17th.", "agent: Do you have any connection limits?", "customer: Make sure that connection limit is 1.", "agent: Ok, please wait a minute.", "customer: I prefer to return back in evening time.", "agent: Thank you for waiting. May I know your name please?", "customer: Book the ticket on the name Amanda Evans.", "agent: Sure, give me a minute.", "customer: Take your time.", "agent: Sorry Amanda, we regret to inform you that there is no flight available as per your request.", "customer: No issues. Thank you for checking.", "agent: Most welcome." ]
{ "status": "no_flight", "name": "Amanda Evans", "flight": [] }
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true
{ "status": "no_reservation", "name": "Larry Jackson", "flight": [] }
{ "return_month": "Sept", "return_day": "8", "max_price": 1000, "departure_airport": "BOS", "max_connections": 1, "departure_day": "6", "goal": "change", "departure_month": "Sept", "name": "Larry Jackson", "return_airport": "LAS" }
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[ "customer: Hello.", "agent: Hello, how can I assist you?", "customer: Due to inconvenience of my work, I want to change my reservation. Can you please help me for that?", "agent: Sure, may I know your name to check your reservation from our data base?", "customer: My name is Larry Jackson.", "agent: We regret to inform you that there is no active reservation found on your name to change.", "customer: Anyway, thanks for the information.", "agent: Thank you for opting us." ]
{ "status": "no_reservation", "name": "Larry Jackson", "flight": [] }
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true
{ "status": "book", "name": "Mary Miller", "flight": [ 1005 ] }
{ "return_month": "Dec", "return_day": "17", "max_price": 1000, "departure_airport": "PHX", "max_connections": 1, "departure_day": "15", "goal": "book", "departure_month": "Dec", "name": "Mary Miller", "return_airport": "ATL" }
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[ "customer: Hello.", "agent: Hello, how can I help you?", "customer: Can you help me to book a flight ticket from PHX to ATL?", "agent: May I know your desired travel dates please?", "customer: Ok, please can you book a flight ticket for the dates Dec 15 and Dec 17 respectively?", "agent: Do you prefer a direct flight or connecting flight?", "customer: Ok, please book a connecting flight.", "agent: May I know your name please?", "customer: My name is Mary Miller.", "agent: There is a flight with connection limit 1 and fare 100, shall I proceed for booking?", "customer: Yes, please book.", "agent: Your ticket is booked, flight number 1004 with Spirit Airlines.", "customer: Ok, that is good to know. Thank you for assisting me.", "agent: Thank you for opting us." ]
{ "status": "book", "name": "Mary Miller", "flight": [ 1004 ] }
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false
{ "status": "no_reservation", "name": "Charles Carter", "flight": [] }
{ "return_month": "May", "return_day": "20", "max_price": 1000, "departure_airport": "DFW", "max_connections": 1, "departure_day": "18", "goal": "change", "departure_month": "May", "name": "Charles Carter", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello, how can I aid you today?", "customer: Can you help me in changing my recent reservation?", "agent: Sure, for further proceeding to change your reservation. May I know your name?", "customer: I am Charles Carter.", "agent: Please wait a moment.", "customer: Sure.", "agent: We are regret to inform you that there is no active reservation on your name in our data.", "customer: Its ok, thank you.", "agent: Thanks for reaching us." ]
{ "status": "no_reservation", "name": "Charles Carter", "flight": [] }
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true
{ "status": "book", "name": "Stephanie Carter", "flight": [ 1011 ] }
{ "return_month": "Sept", "return_day": "11", "max_price": 500, "departure_airport": "DTW", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Sept", "name": "Stephanie Carter", "return_airport": "LAS" }
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[ "customer: Hello.", "agent: Hello, how can I guide you today?", "customer: Can you please help me with booking a flight ticket from DTW to LAS?", "agent: Can you please share your travelling dates?", "customer: My travelling dates are from Sept 09-11.", "agent: Do you have class preference?", "customer: I am comfortable with any class.", "agent: Do you need connection limit?", "customer: I would be comfortable with single stop over.", "agent: May I know your name?", "customer: Stephanie Carter here.", "agent: We found Spirit Airline with fare 400 and flight number is 1011 with connecting flight. Shall I proceed with the booking?", "customer: You can proceed with booking.", "agent: Your booking is done.", "customer: Thank you for the help.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Stephanie Carter", "flight": [ 1011, 1024 ] }
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true
{ "status": "book", "name": "Christine Perez", "flight": [ 1024 ] }
{ "return_month": "Aug", "return_day": "15", "max_price": 5000, "departure_airport": "OAK", "max_connections": 1, "departure_day": "13", "goal": "book", "departure_month": "Aug", "name": "Christine Perez", "return_airport": "CLT" }
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[ "customer: Hi. I am Christine Perez.", "agent: Hello. How may I be of your help?", "customer: I want to book a flight ticket from OAK to CLT. Can you help me?", "agent: Sure, please share your planned travelling dates to proceed further.", "customer: Thank you. Aug 13th and 15th are my travelling dates.", "agent: Could you please let me know your depart and return timings?", "customer: I need to return in the afternoon.", "agent: May I know if you prefer to have any other comforts in your journey?", "customer: I need a connecting flight.", "agent: Ok, please wait a moment.", "customer: Ok.", "agent: Thank you for sharing your journey details, we found a economy class ticket in Frontier airline with flight number-1024. Shall I book the ticket?", "customer: That's Perfect, You can reserve it.", "agent: Your ticket has been confirmed with the connecting flight and your return time in the afternoon.", "customer: Thank you for your help.", "agent: It's pleasure to serve you." ]
{ "status": "book", "name": "Christine Perez", "flight": [ 1024 ] }
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true
{ "status": "no_reservation", "name": "Deborah Gonzalez", "flight": [] }
{ "return_month": "Oct", "return_day": "7", "max_price": 1000, "departure_airport": "PHL", "max_connections": 1, "departure_day": "5", "goal": "change", "departure_month": "Oct", "name": "Deborah Gonzalez", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello, how can I support you today?", "customer: I have to do some modifications in my journey. Can you please aid me to change it?", "agent: Sure, I am here to assist you.", "customer: Thanks for considering my request.", "agent: To proceed further, please mention your name.", "customer: Sure, my name is Deborah Gonzalez.", "agent: Ok, please wait for a moment.", "customer: Sure.", "agent: Thank you for being patient, we are sorry to inform you that there was no reservation found on your given name.", "customer: That's Ok, thanks for your time.", "agent: Thank you for choosing us." ]
{ "status": "no_reservation", "name": "Deborah Gonzalez", "flight": [] }
[ { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1526471897002 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1526471898921 }, { "button_name": "", "field_name": "customer-name", "field_value": "Deborah Gonzalez", "timestmamp": 1526472100161 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1526472103601 } ]
true
{ "status": "no_flight", "name": "Samantha perez", "flight": [] }
{ "return_month": "Aug", "return_day": "11", "max_price": 500, "departure_airport": "PHX", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Aug", "name": "Samantha Perez", "return_airport": "MSP" }
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[ "customer: Hello.", "agent: Hello, how can I help you?", "customer: For a holiday vacation I want to go to MSP on 08/09. Aid me in booking a ticket with the name of Samantha Perez.", "agent: Sure, I am here to help you. May I know your return date?", "customer: On 08/11, I have to return.", "agent: Could you please share your source code?", "customer: Phoenix, PHX is my source point.", "agent: Do you need any halt in between your journey?", "customer: Yes, connection is to be 1.", "agent: Thanks for your details, there is no flight found to reach your destination.", "customer: Fine, I will go with another flight. Thank you for your service.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Samantha Perez", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Samuel Thomas", "flight": [] }
{ "return_month": "July", "return_day": "27", "max_price": 5000, "departure_airport": "ORD", "max_connections": 0, "departure_day": "25", "goal": "book", "departure_month": "July", "name": "Samuel Thomas", "return_airport": "IAH" }
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[ "customer: Hi. I am Samuel Thomas.", "agent: Hello, How can I best assist you now?", "customer: I would like to travel from ORD to IAH for an important meeting, can you please search is there any flight available for me?", "agent: Sure, please let me know your journey dates for further booking.", "customer: My trip dates are Jul 25 to Jul 27.", "agent: Do you like to go with a economy class or business class?", "customer: I am ok with any class.", "agent: Do you require any stopovers in your journey?", "customer: I need a direct flight.", "agent: Please be on hold for sometime to check the suitable flight for your journey.", "customer: Sure.", "agent: We are sorry to say that, there is no direct flight found on your requested dates.", "customer: No issue, thank you.", "agent: Thanks for consulting with us." ]
{ "status": "no_flight", "name": "Samuel Thomas", "flight": [] }
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true
{ "status": "no_flight", "name": "Kevin Brown", "flight": [] }
{ "return_month": "Feb", "return_day": "12", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "Feb", "name": "Kevin Brown", "return_airport": "MCO" }
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[ "customer: Hi.", "agent: Hello.", "customer: Kevin Brown here.", "agent: How can I support you today?", "customer: Can you help me in ticket from JFK to MCO?", "agent: Could you please share your travelling dates?", "customer: My travelling dates are from 02/10 to 02/12.", "agent: There were no flights available at this moment which provides services in your route.", "customer: It's ok.", "agent: Thank you for contacting us.", "customer: Thank you." ]
{ "status": "no_flight", "name": "Kevin Brown", "flight": [] }
[]
true
{ "status": "book", "name": "Charles Allen", "flight": [ 1017 ] }
{ "return_month": "Apr", "return_day": "23", "max_price": 200, "departure_airport": "DCA", "max_connections": 1, "departure_day": "21", "goal": "book", "departure_month": "Apr", "name": "Charles Allen", "return_airport": "MSP" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: I'm Charles Allen, want to travel from DCA to MSP. Can you help me in this?", "agent: Sure, may I know your travelling dates?", "customer: My travelling dates are from 04/21 to 04/23.", "agent: There is a flight available as per your request in JetBlue airline with 1 connection. Shall I proceed your booking?", "customer: Please proceed with it.", "agent: Ok, your ticket is booked.", "customer: Thank you..", "agent: Most welcome." ]
{ "status": "book", "name": "Charles Allen", "flight": [ 1017 ] }
[]
true
{ "status": "no_reservation", "name": "Dennis Wilson", "flight": [] }
{ "return_month": "July", "return_day": "18", "max_price": 500, "departure_airport": "ORD", "max_connections": 1, "departure_day": "16", "goal": "cancel", "departure_month": "July", "name": "Dennis Wilson", "return_airport": "LAS" }
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[ "customer: Hi.", "agent: Hello, how may I serve you today?", "customer: Can you please help me in cancelling my recent reservation?", "agent: Sure, I am here to help you with this. May I know your name please?", "customer: I am Dennis Wilson.", "agent: Ok, wait for a mean while please.", "customer: Ok.", "agent: Sorry to say, that there is no active reservation found as per your name to cancel it in your database.", "customer: No issues, thank you.", "agent: You are welcome." ]
{ "status": "no_reservation", "name": "Dennis Wilson", "flight": [] }
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true
{ "status": "no_flight", "name": "George Hill", "flight": [] }
{ "return_month": "Aug", "return_day": "11", "max_price": 5000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Aug", "name": "George Hill", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello. How can I aid you today?", "customer: My name is George Hill, I want to book a flight ticket from HOU to SEA, can you help me?", "agent: Sure, I am here to help you. May I know your travel dates please?", "customer: My trip dates are Aug 09 and Aug 11.", "agent: Ok, do you have any other specifications?", "customer: My return time is afternoon.", "agent: Ok, hold on for a moment. Let me check the best available flight for you.", "customer: Sure, I need a connecting flight.", "agent: Sorry George Hill, there are no flights available on your requested dates.", "customer: Ok, no problem. Thank you.", "agent: Welcome, thank you for choosing us. Have a great day." ]
{ "status": "no_flight", "name": "George Hill", "flight": [] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1526321606991 }, { "button_name": "", "field_name": "from_city", "field_value": "HOU", "timestmamp": 1526321611095 }, { "button_name": "", "field_name": "to_city", "field_value": "SEA", "timestmamp": 1526321614606 }, { "button_name": "", "field_name": "customer-name", "field_value": "George Hill", "timestmamp": 1526321676152 }, { "button_name": "", "field_name": "departure_day", "field_value": "08/09", "timestmamp": 1526321679387 }, { "button_name": "", "field_name": "return_day", "field_value": "08/11", "timestmamp": 1526321684048 }, { "button_name": "", "field_name": "return_time", "field_value": "afternoon", "timestmamp": 1526321684870 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1526321685873 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_flight", "timestmamp": 1526321761102 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1526321789359 } ]
true
{ "status": "no_reservation", "name": "Christopher Moore", "flight": [] }
{ "return_month": "May", "return_day": "10", "max_price": 200, "departure_airport": "CLT", "max_connections": 1, "departure_day": "8", "goal": "change", "departure_month": "May", "name": "Christopher Moore", "return_airport": "OAK" }
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[ "customer: Hello.", "agent: Hello. How can I help you?", "customer: I am Christopher Moore. I need to amend my reservation, can you help me out please?", "agent: Sure, I will help you to change your reservation.", "customer: Thank you.", "agent: Sorry, there is no reservation found on your name to change.", "customer: That's ok, no problem. Thank you for your information.", "agent: Welcome, have a nice day." ]
{ "status": "no_reservation", "name": "Christopher Moore", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Linda Collins", "flight": [] }
{ "return_month": "Jan", "return_day": "20", "max_price": 200, "departure_airport": "AUS", "max_connections": 1, "departure_day": "18", "goal": "cancel", "departure_month": "Jan", "name": "Linda Collins", "return_airport": "DCA" }
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[ "customer: Hello.", "agent: Hello, how can I assist you today?", "customer: I need your assistance in cancelling the reservation, as my friend met with an accident.", "agent: Sure, may I know your good name?", "customer: The reservation was in the name of Linda Collins.", "agent: Please wait for a moment.", "customer: Sure, I will wait.", "agent: Sorry to say that, no reservation was found with your good name.", "customer: Fine, thank you.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Linda Collins", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Jacob White", "flight": [] }
{ "return_month": "Apr", "return_day": "10", "max_price": 1000, "departure_airport": "AUS", "max_connections": 1, "departure_day": "8", "goal": "book", "departure_month": "Apr", "name": "Jacob White", "return_airport": "MSP" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: Jacob White here. I want to travel from AUS to MSP.", "agent: May I know your travelling dates?", "customer: My travelling dates are from 04/08 to 04/10.", "agent: There is a flight available in UA airline with 2 connections. Shall I proceed?", "customer: Please don't proceed.", "agent: Ok, thank you for approaching us.", "customer: Most welcome." ]
{ "status": "book", "name": "Jacob White", "flight": [ 1022, 1027 ] }
[]
false
{ "status": "book", "name": "Laura Wright", "flight": [ 1028 ] }
{ "return_month": "Nov", "return_day": "20", "max_price": 1000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "Nov", "name": "Laura Wright", "return_airport": "DCA" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Laura Wright.", "agent: Can you please let me know how may I help you?", "customer: I would like to book a ticket to Washington DC , can you please help me in booking?", "agent: Sure, I am here to help you. Will you please share your travelling dates?", "customer: I am travelling on these dates 11/18 and 11/20.", "agent: Ok, can you please mention the source and destination airport codes?", "customer: I am flying from HOU to DCA.", "agent: Ok, I found a flight AA airlines with connection limit 1 and the price is 100. Can I reserve your ticket?", "customer: Sure, you can proceed with this flight.", "agent: Ok, your ticket is booked with the flight number 1028.", "customer: Thank you for your services.", "agent: You are welcome. Thank you for choosing us." ]
{ "status": "book", "name": "Laura Wright", "flight": [ 1028 ] }
[]
true
{ "status": "no_reservation", "name": "Anthony Scott", "flight": [] }
{ "return_month": "Mar", "return_day": "2", "max_price": 1000, "departure_airport": "DFW", "max_connections": 1, "departure_day": "29", "goal": "cancel", "departure_month": "Feb", "name": "Anthony Scott", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello. How may I assist you?", "customer: My name is Anthony Scott. Owing to an emergency, I want to cancel my reservation.", "agent: Sure, I will help you. Please wait for a while.", "customer: Sure.", "agent: Thanks for waiting. There was no reservation found on your name.", "customer: No problem, thank you for your help.", "agent: Thank you for choosing us." ]
{ "status": "no_reservation", "name": "Anthony Scott", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Alexander Hernandez", "flight": [] }
{ "return_month": "Apr", "return_day": "17", "max_price": 5000, "departure_airport": "MSP", "max_connections": 1, "departure_day": "15", "goal": "change", "departure_month": "Apr", "name": "Alexander Hernandez", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello. How may I help you?", "customer: I would like to do some changes in my existing reservation, can you please help me out?", "agent: Sure, I will help you in booking. May I know your name to proceed further?", "customer: Sure, myself Alexander Hernandez.", "agent: Alexander Hernandez, regret to inform that there is no active reservation found under your name to amend.", "customer: That's ok, no problem. Thank you for the information.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Alexander Hernandez", "flight": [] }
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true
{ "status": "cancel", "name": "Brian Scott", "flight": [] }
{ "return_month": "Aug", "return_day": "16", "max_price": 5000, "departure_airport": "DEN", "max_connections": 1, "departure_day": "14", "goal": "cancel", "departure_month": "Aug", "name": "Brian Scott", "return_airport": "SEA" }
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[ "customer: Hello, I am Brain Scott.", "agent: Hello, How can I serve you?", "customer: I want to cancel my recent reservation due to the ongoing tornado at my destination. Can you help me to cancel my recent reservation?", "agent: Sure, I am mirthful to help you. Ok, wait for a minute.", "customer: Sure.", "agent: We found a reservation on your name, Shall I proceed with the cancellation?", "customer: Ok, proceed.", "agent: Your reservation has been cancelled.", "customer: Thank you for your quick response.", "agent: Thank you for opting us, Have a great day." ]
{ "status": "cancel", "name": "Brian Scott", "flight": [] }
[]
true
{ "status": "book", "name": "Anthony Martin", "flight": [ 1029 ] }
{ "return_month": "May", "return_day": "1", "max_price": 500, "departure_airport": "EWR", "max_connections": 1, "departure_day": "29", "goal": "book", "departure_month": "Apr", "name": "Anthony Martin", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello. How may I aid you today?", "customer: Can you please make a reservation with the name of Anthony Martin?", "agent: Sure, kindly mention your airport codes?", "customer: My airport codes are, EWR to SFO.", "agent: May I know your departure date and arrival date?", "customer: My journey dates are on Apr 29th and May 1st.", "agent: Do you have any connection limit in between journey?", "customer: Yes, I prefer a connection in between journey.", "agent: Is there any airline preference for you?", "customer: No, I am ok with any airline.", "agent: We are glad to inform you that there is a flight found with an airline Frontier of flight 1029 in an economy class with lay by. Shall I confirm your booking?", "customer: Ok, proceed with the booking.", "agent: Your ticket has been reserved.", "customer: Thank you for your service.", "agent: Thank you." ]
{ "status": "book", "name": "Anthony Martin", "flight": [ 1029 ] }
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true
{ "status": "no_reservation", "name": "Lisa Adams", "flight": [] }
{ "return_month": "Mar", "return_day": "9", "max_price": 1000, "departure_airport": "DCA", "max_connections": 1, "departure_day": "7", "goal": "cancel", "departure_month": "Mar", "name": "Lisa Adams", "return_airport": "AUS" }
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[ "customer: Hello.", "agent: Hello. How may I help you?", "customer: Can you please assist me with cancelling my booking today?", "agent: Sure, we are here to help you.", "customer: Sure.", "agent: May I know your name please?", "customer: Ok, my name is Lisa Adams.", "agent: Sorry to inform you that there is no active reservation on your given name.", "customer: Oh! That's fine. Thank you for checking.", "agent: Thanks for contacting us." ]
{ "status": "no_reservation", "name": "Lisa Adams", "flight": [] }
[ { "button_name": "top-cancel-reservation", "field_name": "", "field_value": "", "timestmamp": 1528825374503 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1528825376694 }, { "button_name": "", "field_name": "customer-name", "field_value": "Lisa Adams", "timestmamp": 1528825423025 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1528825439718 } ]
true
{ "status": "no_reservation", "name": "Edward Thompson", "flight": [] }
{ "return_month": "Mar", "return_day": "14", "max_price": 1000, "departure_airport": "PHL", "max_connections": 1, "departure_day": "12", "goal": "cancel", "departure_month": "Mar", "name": "Edward Thompson", "return_airport": "CLT" }
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[ "customer: Hi.", "agent: Hello, how can I serve you now?", "customer: I want to cancel my recent reservation due to illness.", "agent: Sure, I will help you. May I know your name?", "customer: I am Edward Thompson.", "agent: Please wait for a moment.", "customer: Ok.", "agent: Thank you for waiting, Sorry to inform you there is no any reservation found on your name.", "customer: Ok, no issue. Thanks for your response.", "agent: Thank you, get well soon." ]
{ "status": "no_reservation", "name": "Edward Thompson", "flight": [] }
[]
true
{ "status": "book", "name": "Thomas Carter", "flight": [ 1002 ] }
{ "return_month": "Nov", "return_day": "23", "max_price": 5000, "departure_airport": "CLT", "max_connections": 1, "departure_day": "21", "goal": "book", "departure_month": "Nov", "name": "Thomas Carter", "return_airport": "MCO" }
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[ "customer: Hello.", "agent: Hello, how may I be at your service today?", "customer: Can you please help me to book a flight from CLT to MCO?", "agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?", "customer: I want to depart on Nov 21 and need to return on Nov 23.", "agent: Do you have any other specifications?", "customer: I need a connecting flight.", "agent: Please help me with your name for booking.", "customer: Thomas Carter here.", "agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 with flight number 1002. Shall I proceed with this flight?", "customer: Ok, please proceed.", "agent: Your booking is done.", "customer: Thank you.", "agent: Most welcome." ]
{ "status": "book", "name": "Thomas Carter", "flight": [ 1002, 1014, 1019 ] }
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true
{ "status": "no_reservation", "name": "Sandra Taylor", "flight": [] }
{ "return_month": "Mar", "return_day": "21", "max_price": 1000, "departure_airport": "DTW", "max_connections": -1, "departure_day": "19", "goal": "change", "departure_month": "Mar", "name": "Sandra Taylor", "return_airport": "SEA" }
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[ "customer: Hello, I am Sandra Taylor.", "agent: Hello, how may I aid you?", "customer: I want to change an existing reservation, can you please help me in that?", "agent: Sure, I am here to help you. Please wait for a while.", "customer: Sure.", "agent: Thanks for your time, there is no active reservation found in your name.", "customer: That's ok, not a problem. Thanks for your information.", "agent: Thank you for choosing us." ]
{ "status": "no_reservation", "name": "Sandra Taylor", "flight": [] }
[ { "button_name": "", "field_name": "customer-name", "field_value": "Sandra Taylor", "timestmamp": 1526055630514 }, { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1526055648289 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1526055650081 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1526055724145 } ]
true
{ "status": "cancel", "name": "Pamela Adams", "flight": [] }
{ "return_month": "Aug", "return_day": "23", "max_price": 1000, "departure_airport": "LAS", "max_connections": 1, "departure_day": "21", "goal": "cancel", "departure_month": "Aug", "name": "Pamela Adams", "return_airport": "ATL" }
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[ "customer: Hi.", "agent: Hello. How can I amend you now?", "customer: I would like to cancel my reservation which was made on the name of Pamela Adams. Can you help me with it?", "agent: Sure, we are ecstatic to help you. Just wait a moment. I will check the reservation list and let you know.", "customer: Sure.", "agent: Thank you for waiting, we found a reservation on your name. Your ticket was cancelled successfully.", "customer: Ok, thank you.", "agent: Thank you for opting us." ]
{ "status": "cancel", "name": "Pamela Adams", "flight": [] }
[]
true
{ "status": "book", "name": "Kenneth Anderson", "flight": [ 1022 ] }
{ "return_month": "Aug", "return_day": "24", "max_price": 500, "departure_airport": "ATL", "max_connections": 1, "departure_day": "22", "goal": "book", "departure_month": "Aug", "name": "Kenneth Anderson", "return_airport": "LAS" }
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[ "customer: Hello.", "agent: Hello. How can I assist you today?", "customer: I am Kenneth Anderson.", "agent: Nice to meet you.", "customer: I want to book a flight ticket from ATL to LAS, can you help me in booking?", "agent: Sure, please provide your travelling dates.", "customer: I am planning my trip dates on 08/22 and 08/24.", "agent: There is a flight with price 100 and the connections 1 is available.", "customer: Yes, you can confirm my ticket booking.", "agent: Your ticket is booked. The flight number is 1022.", "customer: Thank you for your help in my ticket booking.", "agent: Welcome, have a great day." ]
{ "status": "book", "name": "Kenneth Anderson", "flight": [ 1022 ] }
[]
true
{ "status": "no_flight", "name": "Kenneth Perez", "flight": [] }
{ "return_month": "Dec", "return_day": "10", "max_price": 1000, "departure_airport": "EWR", "max_connections": 1, "departure_day": "8", "goal": "book", "departure_month": "Dec", "name": "Kenneth Perez", "return_airport": "CLT" }
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[ "customer: Hi.", "agent: Hello, how may I aid you today?", "customer: Can you please help me with booking a flight ticket from EWR to CLT?", "agent: Sure, can you please let me know your dates of journey?", "customer: My journey dates are Dec 08 and 10.", "agent: May I know your good name please?", "customer: My name is Kenneth Perez.", "agent: Are you looking for any other help from my side please?", "customer: I prefer to travel in normal cost airlines.", "agent: Please wait for a mean while.", "customer: Ok.", "agent: Sorry Perez, there is no flight found as per your travelling details.", "customer: Ok, no issues. Thank you.", "agent: You are welcome." ]
{ "status": "no_flight", "name": "Kenneth Perez", "flight": [] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1529488914439 }, { "button_name": "", "field_name": "from_city", "field_value": "EWR", "timestmamp": 1529488918839 }, { "button_name": "", "field_name": "to_city", "field_value": "CLT", "timestmamp": 1529488922055 }, { "button_name": "", "field_name": "return_day", "field_value": "12/10", "timestmamp": 1529488963273 }, { "button_name": "", "field_name": "departure_day", "field_value": "12/08", "timestmamp": 1529488966492 }, { "button_name": "", "field_name": "airline", "field_value": "normal-cost", "timestmamp": 1529489032718 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1529489035489 }, { "button_name": "", "field_name": "customer-name", "field_value": " Kenneth Perez.", "timestmamp": 1529489076920 }, { "button_name": "", "field_name": "customer-name", "field_value": " Kenneth Perez", "timestmamp": 1529489080313 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_flight", "timestmamp": 1529489082103 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1529489128631 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1529489143710 } ]
true
{ "status": "no_flight", "name": "Sharon Martinez", "flight": [] }
{ "return_month": "Sept", "return_day": "3", "max_price": 500, "departure_airport": "JFK", "max_connections": -1, "departure_day": "1", "goal": "book", "departure_month": "Sept", "name": "Sharon Martinez", "return_airport": "OAK" }
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[ "customer: Hello. My name is Sharon Martinez.", "agent: Hello, how may I best serve you for the day?", "customer: I want to book a flight ticket to Oakland, CA - OAK to meet old friend. Please help me in booking a flight ticket.", "agent: Sure, when are you planning to travel?", "customer: My trip dates are from 09/01 to 09/03.", "agent: Which airport do you prefer to start from?", "customer: My source airport code is NY - JFK.", "agent: Thank you for your details, we hardly tried to find a flight with the given details, but there are no flights found with the given information.", "customer: No problem, thanks for your information.", "agent: Thank you, hope we serve you next time." ]
{ "status": "no_flight", "name": "Sharon Martinez", "flight": [] }
[]
true
{ "status": "book", "name": "Barbara Clark", "flight": [ 1014 ] }
{ "return_month": "Mar", "return_day": "15", "max_price": 500, "departure_airport": "DCA", "max_connections": 1, "departure_day": "13", "goal": "book", "departure_month": "Mar", "name": "Barbara Clark", "return_airport": "LAS" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Barbara Clark.", "agent: How can I help you?", "customer: I want to have a reservation with the flight to Las Vegas which is rich for it's arts and culture. So, I am willing to have a trip in the month of March. Can you please help me in booking my flight ticket from Washington?", "agent: Sure, may I know your airport codes please?", "customer: Thank you for reacting positively. My airport codes are DCA and LAS respectively.", "agent: May I know your travel dates please?", "customer: Sure, my travel dates are 03/13 and 03/15.", "agent: There is a flight with single connection, can I proceed for booking in Jet blue airlines?", "customer: Yes, do proceed with the booking.", "agent: Your booking is done in 1014 flight.", "customer: Thank you for booking my flight ticket with the JetBlue airlines.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Barbara Clark", "flight": [ 1014, 1029 ] }
[]
true
{ "status": "book", "name": "Carol Robinson", "flight": [ 1006 ] }
{ "return_month": "Apr", "return_day": "27", "max_price": 200, "departure_airport": "DCA", "max_connections": 1, "departure_day": "25", "goal": "book", "departure_month": "Apr", "name": "Carol Robinson", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello, how may I be at your service today?", "customer: I would like to attend for a family function in SEA. Can you please make a reservation from DCA?", "agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?", "customer: Sure, I want to depart on Apr 25 and need to return on Apr 27.", "agent: Do you have any other specifications?", "customer: I need a connecting flight.", "agent: Please help me with your name for booking.", "customer: Carol Robinson.", "agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 200 with flight number 1006. Shall I proceed with this flight?", "customer: Ok, please proceed.", "agent: Your booking is done.", "customer: Thank you.", "agent: Most welcome." ]
{ "status": "book", "name": "Carol Robinson", "flight": [ 1006, 1025 ] }
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true
{ "status": "no_reservation", "name": "Jonathan Lewis", "flight": [] }
{ "return_month": "Nov", "return_day": "27", "max_price": 200, "departure_airport": "AUS", "max_connections": 1, "departure_day": "25", "goal": "cancel", "departure_month": "Nov", "name": "Jonathan Lewis", "return_airport": "BOS" }
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[ "customer: Hi.", "agent: Hello. How can I aid you?", "customer: Can you please help me with cancelling my recent reservation?", "agent: Sure, may I know the name to check for the status?", "customer: My name is Jonathan Lewis.", "agent: Please be on hold, I will get back to you in a minute.", "customer: Ok.", "agent: Thank you for waiting. Here, there is no active reservation has been found under your name in our database to cancel it.", "customer: Ok, no issues.", "agent: Thank you for reaching us.", "customer: Thank you." ]
{ "status": "no_reservation", "name": "Jonathan Lewis", "flight": [] }
[ { "button_name": "", "field_name": "customer-name", "field_value": "Jonathan Lewis", "timestmamp": 1529502858955 }, { "button_name": "top-cancel-reservation", "field_name": "", "field_value": "", "timestmamp": 1529502859561 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1529502910592 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1529502916288 } ]
true
{ "status": "book", "name": "Ryan Miller", "flight": [ 1024 ] }
{ "return_month": "July", "return_day": "9", "max_price": 1000, "departure_airport": "JFK", "max_connections": 1, "departure_day": "7", "goal": "book", "departure_month": "July", "name": "Ryan Miller", "return_airport": "DEN" }
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[ "customer: Hi.", "agent: Hello, how can I help you today?", "customer: Can you help me to book a connecting flight?", "agent: Sure, may I know your source and destination points?", "customer: Sure, my airport codes are from JFK to DEN.", "agent: May I know your planned travel dates?", "customer: Sure, my journey dates are from July 07 to 09.", "agent: Do you have any other specifications?", "customer: No.", "agent: May I know your good name to proceed further?", "customer: My name is Ryan Miller.", "agent: We found an airline: JetBlue, flight number: 1024 and price is 100 with one connection.", "customer: Proceed with booking.", "agent: Your flight ticket has been reserved.", "customer: Thank you.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Ryan Miller", "flight": [ 1024, 1025 ] }
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true
{ "status": "book", "name": "Michelle Carter", "flight": [ 1019 ] }
{ "return_month": "Dec", "return_day": "12", "max_price": 1000, "departure_airport": "IAH", "max_connections": 0, "departure_day": "10", "goal": "book", "departure_month": "Dec", "name": "Michelle Carter", "return_airport": "LAS" }
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[ "customer: Hi, Michelle Carter here.", "agent: Hello Carter, how can I assist you?", "customer: I have planned to celebrate my wedding anniversary in Las Vegas, can you please help me to book my ticket from IAH to LAS?", "agent: Sure Carter, when are you planning your journey?", "customer: My wedding anniversary is on 12/11, so I want to depart on 12/10 and return on 12/12.", "agent: Please wait a minute while I check for best flights available for you.", "customer: Sure, take your time.", "agent: Carter, I have found a flight available with price 100 inclusive of all taxes. Shall I book the ticket?", "customer: That's great, please proceed with booking my ticket.", "agent: Your ticket is confirmed with Hawaiian airlines and flight number is 1019.", "customer: Thank you very much for booking my ticket.", "agent: Thank you for utilising our services. Hope you like our service." ]
{ "status": "book", "name": "Michelle Carter", "flight": [ 1027 ] }
[]
false
{ "status": "no_flight", "name": "Virginia Lopez", "flight": [] }
{ "return_month": "June", "return_day": "5", "max_price": 5000, "departure_airport": "IAH", "max_connections": 1, "departure_day": "3", "goal": "book", "departure_month": "June", "name": "Virginia Lopez", "return_airport": "ATL" }
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[ "customer: Hi.", "agent: Hello. How can I aid you?", "customer: I am Virginia Lopez. I need to submit my certificates in university at Atlanta, GA - ATL. Can you book a flight ticket from Houston, TX - IAH?", "agent: Sure, I can help you. Can I know your travelling dates?", "customer: 06/03 and 06/05 are my travelling dates.", "agent: Do you need any connection limit?", "customer: Yes, I need single connection.", "agent: Unfortunately, here are no flights found according to your requirements.", "customer: Ok, no issues. Thanks for your information.", "agent: Thank you for contating us." ]
{ "status": "no_flight", "name": "Virginia Lopez", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Anthony Hill", "flight": [] }
{ "return_month": "Oct", "return_day": "14", "max_price": 500, "departure_airport": "LGA", "max_connections": 1, "departure_day": "12", "goal": "change", "departure_month": "Oct", "name": "Anthony Hill", "return_airport": "EWR" }
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[ "customer: Hello.", "agent: Hello,. How can I assist you?", "customer: I am Anthony Hill want to change my reservation due to prepone of my exams. Can you help me in changing my reservation?", "agent: Sure, please be on hold.", "customer: Sure.", "agent: Thanks for holding on, we did not find any reservation with your name.", "customer: Ok, no issues. Thank you for your help.", "agent: Thanks for availing us." ]
{ "status": "no_reservation", "name": "Anthony Hill", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Paul Scott", "flight": [] }
{ "return_month": "Jan", "return_day": "20", "max_price": 200, "departure_airport": "DCA", "max_connections": 0, "departure_day": "18", "goal": "book", "departure_month": "Jan", "name": "Paul Scott", "return_airport": "AUS" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: I am Paul Scott, want to travel from DCA to AUS. Please help me in booking my ticket.", "agent: Sure, on which dates you are planning to travel?", "customer: Sure, my trip dates are from 01/18 to 01/20. Please check the flight with 0 connection.", "agent: Sorry, there is no flights available.", "customer: It's ok, thank you.", "agent: Most welcome." ]
{ "status": "no_flight", "name": "Paul Scott", "flight": [] }
[]
true
{ "status": "book", "name": "Samuel Wilson", "flight": [ 1000 ] }
{ "return_month": "Nov", "return_day": "14", "max_price": 1000, "departure_airport": "JFK", "max_connections": 1, "departure_day": "12", "goal": "book", "departure_month": "Nov", "name": "Samuel Wilson", "return_airport": "PHL" }
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[ "customer: Hello.", "agent: Hello, how may I aid you?", "customer: I want to book a flight ticket to attend a Seminar at Philadelphia, can you help me with booking?", "agent: Sure, I can help you. May I know your genesis airport code?", "customer: My takeoff airport code is JFK.", "agent: Please share your itinerary dates.", "customer: I will fly on Nov 12 and return on Nov 14.", "agent: Which class do you prefer?", "customer: No.", "agent: Do you prefer a direct flight?", "customer: No, I need a connecting flight.", "agent: May I know your name?", "customer: I am Samuel Wilson.", "agent: Please wait for a while.", "customer: Sure.", "agent: Spirit airlines with flight 1000 is providing a connecting flight and ticket costs you 100 in economy class.", "customer: Please proceed.", "agent: Your ticket is booked Samuel Wilson.", "customer: Thank you.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Samuel Wilson", "flight": [ 1000, 1022 ] }
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true
{ "status": "book", "name": "Melissa Carter", "flight": [ 1015 ] }
{ "return_month": "Oct", "return_day": "29", "max_price": 500, "departure_airport": "EWR", "max_connections": 1, "departure_day": "27", "goal": "book", "departure_month": "Oct", "name": "Melissa Carter", "return_airport": "DEN" }
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[ "customer: Hello.", "agent: Hello, how can I guide you for today?", "customer: I have planned to attend my office meeting in DEN from EWR, can you assist me in booking my ticket?", "agent: I am happy to help you in booking your flight ticket. Can you please let me know your planned dates of journey?", "customer: My trip dates are Oct 27th and Oct 29th.", "agent: Would you like to have a connecting flight or a direct flight for your journey?", "customer: Yes, I need one connection between my trip.", "agent: Can you please let me know your name for reservation purpose?", "customer: Melissa Carter.", "agent: Do you have any other specification for your journey to met with?", "customer: No.", "agent: JetBlue airlines is providing a flight to your region having a ticket fare of 200 with single connecting flight which departures in the evening. Shall I proceed with the booking in this flight?", "customer: Proceed.", "agent: I have booked your flight ticket with the flight 1015 in an economy class.", "customer: Thank you for booking.", "agent: You are welcome, thank you for employing our service. Have a safe journey." ]
{ "status": "book", "name": "Melissa Carter", "flight": [ 1015, 1016 ] }
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true
{ "status": "book", "name": "Ronald Williams", "flight": [ 1011 ] }
{ "return_month": "Feb", "return_day": "17", "max_price": 5000, "departure_airport": "BOS", "max_connections": 0, "departure_day": "15", "goal": "book", "departure_month": "Feb", "name": "Ronald Williams", "return_airport": "DTW" }
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[ "customer: Hello.", "agent: Hello, how may I help you today?", "customer: Can you please assist me with finding a flight on the route from BOS to DTW?", "agent: Sure, could you please share me with your dates of journey?", "customer: My journey dates are from Feb 15 to Feb 17.", "agent: May I know your name please?", "customer: Myself Ronald Williams.", "agent: Are you looking for any other help from my side?", "customer: I need a direct flight.", "agent: Please wait for a mean while.", "customer: Sure.", "agent: I found a direct flight of fare 700 with the Southwest airline, shall I proceed with this ticket booking?", "customer: Please book it.", "agent: Ok, I have reserved your ticket with the flight number 1011, your depart time is at 5:00 hours and return will be at 17:00 hours.", "customer: Thank you for helping me with booking.", "agent: You are welcome, have a safe journey.", "customer: Thank you." ]
{ "status": "book", "name": "Ronald Williams", "flight": [ 1011 ] }
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true
{ "status": "no_reservation", "name": "Benjamin Evans", "flight": [] }
{ "return_month": "Jan", "return_day": "8", "max_price": 200, "departure_airport": "JFK", "max_connections": 1, "departure_day": "6", "goal": "book", "departure_month": "Jan", "name": "Benjamin Evans", "return_airport": "SFO" }
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[ "customer: Hello. I am Benjamin Evans.", "agent: Hello, how may I abet you?", "customer: We planned a holiday trip at Private San Francisco City tour at San Francisco , CA - SFO.", "agent: Sure, I would be happy to help you. Can you please provide your take off airport code?", "customer: Can you help me to book a ticket from New York, NY - JKF.", "agent: What are your planned trip dates?", "customer: My trip dates are 01/06 and 01/08.", "agent: Ok, please wait a moment, let me search a flight for you.", "customer: Ok.", "agent: Thanks for your precious time. We found JetBlue airline fare of 200. Shall I proceed for booking with direct flight?", "customer: Ok, proceed with booking.", "agent: Your ticket has been confirmed with airline number 1003.", "customer: Sorry I need a halt over.", "agent: Ok, no issues. I did not proceed with the booking. Thank you for reaching us.", "customer: Ok, Thank you for your help." ]
{ "status": "book", "name": "Benjamin Evans", "flight": [ 1003 ] }
[]
false
{ "status": "book", "name": "Samuel Anderson", "flight": [ 1008 ] }
{ "return_month": "Jan", "return_day": "22", "max_price": 200, "departure_airport": "SEA", "max_connections": 1, "departure_day": "20", "goal": "book", "departure_month": "Jan", "name": "Samuel Anderson", "return_airport": "LGA" }
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[ "customer: Hello.", "agent: Hello. How may I help you?", "customer: I want to book a flight ticket from SEA to LGA. Could you help me in booking?", "agent: Sure, can you provide your trip dates?", "customer: My travelling dates are from Jan 20 - 22.", "agent: Do you need any connections?", "customer: I prefer for connecting flight.", "agent: Are there any other preferences?", "customer: I need to travel in normal-cost airline.", "agent: Do you have any class preference?", "customer: No.", "agent: May I know your name?", "customer: Samuel Anderson.", "agent: Direct flight number 1008 with price 100 in economy class is available. Is it ok?", "customer: Yes, please proceed.", "agent: Your ticket has been booked.", "customer: Thank you for helping me." ]
{ "status": "book", "name": "Samuel Anderson", "flight": [ 1008, 1017 ] }
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true
{ "status": "no_reservation", "name": "Donald Garcia", "flight": [] }
{ "return_month": "Dec", "return_day": "1", "max_price": 1000, "departure_airport": "EWR", "max_connections": 1, "departure_day": "29", "goal": "book", "departure_month": "Nov", "name": "Donald Garcia", "return_airport": "MCO" }
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[ "customer: Hi.", "agent: Hello, how can I assist you for the day?", "customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?", "agent: May, I know your good name?", "customer: I am Donald Garcia.", "agent: Please wait for a moment.", "customer: Sure.", "agent: Sorry, we found no reservation on your given name.", "customer: No problem, thanks for the information.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Donald Garcia", "flight": [ 1009, 1013 ] }
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false
{ "status": "book", "name": "Scott Roberts", "flight": [ 1028 ] }
{ "return_month": "Mar", "return_day": "28", "max_price": 5000, "departure_airport": "ORD", "max_connections": 1, "departure_day": "26", "goal": "book", "departure_month": "Mar", "name": "Scott Roberts", "return_airport": "ATL" }
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[ "customer: Hello.", "agent: Hello. How can I assist you today?", "customer: I want to book a ticket from ORD to ATL to attend seminar, can you help me in booking?", "agent: Sure, can you please share your travel dates?", "customer: I am departing on Mar 26 and return on Mar 28.", "agent: May I know your connection limit?", "customer: I prefer a connecting flight.", "agent: Do you have any other specification that you are looking for?", "customer: I do not have any other specifications.", "agent: May I know your name to proceed further?", "customer: My name is Scott Roberts.", "agent: There is a flight available with price 100 and the connection is 1 with Frontier airline. Would you like me to proceed with the booking?", "customer: Please proceed for booking.", "agent: Your booking is confirmed with 1028 flight number.", "customer: Thank you for your help.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Scott Roberts", "flight": [ 1028 ] }
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true
{ "status": "no_reservation", "name": "Jack Carter", "flight": [] }
{ "return_month": "Sept", "return_day": "14", "max_price": 500, "departure_airport": "ATL", "max_connections": 1, "departure_day": "12", "goal": "cancel", "departure_month": "Sept", "name": "Jack Carter", "return_airport": "OAK" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: I want to cancel my reservation, so please help me in the cancellation.", "agent: Sure, may I know your good name?", "customer: Myself Jack Carter.", "agent: Please wait for a moment.", "customer: Ok.", "agent: Sorry to say that, no reservation was found with your good name.", "customer: Not an issue. Thank you.", "agent: Thank you for reaching us." ]
{ "status": "cancel", "name": "Jack Carter", "flight": [] }
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false
{ "status": "book", "name": "Christopher Gonzalez", "flight": [ 1020 ] }
{ "return_month": "May", "return_day": "4", "max_price": 5000, "departure_airport": "IAH", "max_connections": 1, "departure_day": "2", "goal": "book", "departure_month": "May", "name": "Christopher Gonzalez", "return_airport": "IAD" }
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[ "customer: Hello.", "agent: Hello. How may I help you?", "customer: I am Christopher Gonzalez. I want to travel from IAH to IAD. Can you book a flight ticket for me?", "agent: Sure, I am here to help you. Could you please share your travelling dates?", "customer: I want to fly on 05/02 and 05/04.", "agent: Flight-1020 of Hawaiian airlines is available for you, shall I proceed?", "customer: Proceed with booking.", "agent: Ok, your ticket is booked.", "customer: Thank you for your help.", "agent: Welcome." ]
{ "status": "book", "name": "Christopher Gonzalez", "flight": [ 1020, 1029 ] }
[]
true
{ "status": "book", "name": "Anthony Perez", "flight": [ 1013 ] }
{ "return_month": "Nov", "return_day": "23", "max_price": 5000, "departure_airport": "DEN", "max_connections": -1, "departure_day": "21", "goal": "book", "departure_month": "Nov", "name": "Anthony Perez", "return_airport": "PHL" }
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[ "customer: Hello.", "agent: Hello, how can I aid you?", "customer: I am a magician, I have to host a show at Philadelphia. Could you book my ticket from Denver?", "agent: Sure, may I know your trip dates?", "customer: My itinerary dates are Nov 21 and Nov 23.", "agent: Can you please share your region airport codes?", "customer: My genesis and terminus airport codes are DEN and PHL.", "agent: Do you have any connection limit preference?", "customer: No.", "agent: Do you have any other specifications?", "customer: I want to depart from Denver in the afternoon.", "agent: Could you help me with your name please?", "customer: Anthony Perez here.", "agent: I found a connecting flight with Southwest Airlines and the airfare is about 100. Shall I proceed with flight 1013?", "customer: Please proceed.", "agent: For a economy class flight your ticket is booked.", "customer: Thank you.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Anthony Perez", "flight": [ 1013 ] }
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true
{ "status": "book", "name": "Charles Hall", "flight": [ 1002 ] }
{ "return_month": "Dec", "return_day": "6", "max_price": 5000, "departure_airport": "IAD", "max_connections": 1, "departure_day": "4", "goal": "book", "departure_month": "Dec", "name": "Charles Hall", "return_airport": "AUS" }
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[ "customer: Hello, I am Charles Hall.", "agent: Hello, how can I support you today?", "customer: I want to attend sports festival with my coach in Austin, can you help me with single connection of flight?", "agent: Sure. Let me know your travelling dates.", "customer: My depart is on 12/04 and return on 12/06.", "agent: May I know your airport codes?", "customer: My origin is IAD and destination is AUS.", "agent: Please wait for a moment.", "customer: OK.", "agent: There is a flight with airline: Spirit, flight number:1002, price 200, 1 connection. Shall I proceed?", "customer: OK, proceed with booking.", "agent: Your ticket has been confirmed.", "customer: Thank you for the help.", "agent: Thank you, have a nice day." ]
{ "status": "book", "name": "Charles Hall", "flight": [ 1002 ] }
[]
true
{ "status": "book", "name": "Stephanie Carter", "flight": [ 1002 ] }
{ "return_month": "Feb", "return_day": "29", "max_price": 500, "departure_airport": "DEN", "max_connections": 1, "departure_day": "27", "goal": "book", "departure_month": "Feb", "name": "Stephanie Carter", "return_airport": "HOU" }
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[ "customer: Hello.", "agent: Hello, how can I aid you?", "customer: I am planning to visit Houston, can you please book me a ticket from DEN to HOU?", "agent: Sure, please share your trip dates.", "customer: My planned dates of journey are Feb 27 and Feb 29.", "agent: May I know your connection limit?", "customer: I prefer connecting flight for this trip.", "agent: Which class do you prefer?", "customer: I am comfort with any class.", "agent: May I know your name?", "customer: My name is Stephanie Carter.", "agent: Please wait for a while.", "customer: Sure.", "agent: UA airlines with flight 1002 is providing a connecting flight and ticket costs you 300 in economy class.", "customer: Please reserve my ticket in this flight.", "agent: Your ticket is confirmed Stephanie Carter. Flight departs at 13:00 hours and arrives at 0:00 hours.", "customer: Thank you for booking my ticket.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Stephanie Carter", "flight": [ 1002 ] }
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true
{ "status": "book", "name": "Dorothy Brown", "flight": [ 1014 ] }
{ "return_month": "May", "return_day": "15", "max_price": 5000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "13", "goal": "book", "departure_month": "May", "name": "Dorothy Brown", "return_airport": "DEN" }
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[ "customer: Hello, I am Dorothy Brown.", "agent: Hello, how may I provide assistance to you?", "customer: I am planning to visit downtown aquarium at Denver CO - DEN, can you please book a flight from DTW?", "agent: Sure, I am ravish to help you. Can you please help me with providing your journey dates?", "customer: My journey dates are 05/13 to 05/15.", "agent: May I know at what price you are looking for airfare?", "customer: My affordable price is 5000.", "agent: Do you prefer any halt in between journey?", "customer: I need a halt.", "agent: We found a connecting flight with Frontier airlines, flight number 1014 and the fare of 200. Shall I proceed?", "customer: Yes, please proceed.", "agent: Your ticket has been reserved in economy class.", "customer: Thank you for your help.", "agent: Thank you for approaching us." ]
{ "status": "book", "name": "Dorothy Brown", "flight": [ 1014 ] }
[]
true
{ "status": "book", "name": "Thomas Lopez", "flight": [ 1015 ] }
{ "return_month": "July", "return_day": "2", "max_price": 500, "departure_airport": "DEN", "max_connections": 1, "departure_day": "30", "goal": "book", "departure_month": "June", "name": "Kevin Scott", "return_airport": "ORD" }
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[ "customer: Hi.", "agent: Hello. How may I assist you today?", "customer: Can you please book a ticket on 06/30?", "agent: Sure, may I know your return date?", "customer: I intend to return on 07/02.", "agent: Please let me know your source and destination points.", "customer: Denver, DEN is my Source to Chicago, ORD is my destination.", "agent: Is there any connection limit?", "customer: Yes, I need to travel with one halt in between my journey.", "agent: Thanks for giving your journey details, we found a Jet Blue airline matching airline with one connection and the price 200.", "customer: Ok. You can proceed to book.", "agent: Your booking has been confirmed. May I know your name please?", "customer: Thank you." ]
{ "status": "book", "name": "Kevin Scott", "flight": [ 1015, 1024 ] }
[]
false
{ "status": "no_flight", "name": "Shirley Lee", "flight": [] }
{ "return_month": "May", "return_day": "29", "max_price": 5000, "departure_airport": "CLT", "max_connections": 0, "departure_day": "27", "goal": "book", "departure_month": "May", "name": "Shirley Lee", "return_airport": "JFK" }
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[ "customer: Hello.", "agent: Hello. How can I aid you at this moment?", "customer: Will you please book me a plane ticket on dates May 27 to May 29?", "agent: Sure, I am here to help you. Can you please provide your airport codes of journey?", "customer: My origin is CLT and destination is JFK.", "agent: Do you have any connection limit preference?", "customer: Yes, I am looking for a direct flight.", "agent: Do you have any other specifications for this trip?", "customer: No.", "agent: May I know your good name please?", "customer: I am Shirley Lee.", "agent: Shirley Lee, there are no direct flight services are available on this route on your provided dates.", "customer: That's alright, thanks for your assistance.", "agent: Thank you for contacting us." ]
{ "status": "no_flight", "name": "Shirley Lee", "flight": [] }
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true
{ "status": "book", "name": "Gary Thompson", "flight": [ 1007 ] }
{ "return_month": "Apr", "return_day": "10", "max_price": 500, "departure_airport": "PHL", "max_connections": 1, "departure_day": "8", "goal": "change", "departure_month": "Apr", "name": "Gary Thompson", "return_airport": "MSP" }
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[ "customer: Hello.", "agent: Hello. How can I assist you?", "customer: Due to sudden change in my trip to another location, I would like to change my reservation. Can you please help me out?", "agent: Ok, may I know your name?", "customer: Gary Thompson is my name.", "agent: Ok, I have searched your reservation and got found. I can alter your reservation mean while may I know your travelling dates?", "customer: Sure, book me from PHL to MSP. My trip dates will be 04/08 to 04/10.", "agent: Here is a flight ticket with fare 200 and 1007 as flight number with in Frontier airline. Shall I proceed for booking?", "customer: Please proceed further.", "agent: Your ticket got altered.", "customer: thank you.", "agent: Thank you for reaching us." ]
{ "status": "change", "name": "Gary Thompson", "flight": [ 1007, 1015, 1029 ] }
[]
false
{ "status": "book", "name": "Donna Hernandez", "flight": [ 1012 ] }
{ "return_month": "Mar", "return_day": "9", "max_price": 1000, "departure_airport": "ORD", "max_connections": 0, "departure_day": "7", "goal": "book", "departure_month": "Mar", "name": "Donna Hernandez", "return_airport": "JFK" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Donna Hernandez.", "agent: How may I assist you?", "customer: I need a direct flight for my journey to attend an important meeting, can you please hep me in flight ticket booking from ORD to JFK?", "agent: Sure, I will help you in flight ticket booking.", "customer: Thank you and my travel dates are 03/07 and I will catch the return flight on 03/09.", "agent: Ok, wait for a moment please. While I am checking for the flights available.", "customer: Sure, I will wait for your response.", "agent: Thanks for waiting. I have found Delta airlines which flies with one connection.", "customer: Yes, please proceed with flight ticket booking.", "agent: Yes, I have confirmed your flight ticket with flight number 1012.", "customer: Thank you for your help in my flight ticket booking.", "agent: Thank you.", "customer: Welcome." ]
{ "status": "no_flight", "name": "Donna Hernandez", "flight": [] }
[]
false
{ "status": "no_reservation", "name": "Timothy Thompson", "flight": [] }
{ "return_month": "Dec", "return_day": "26", "max_price": 200, "departure_airport": "LAS", "max_connections": 1, "departure_day": "24", "goal": "cancel", "departure_month": "Dec", "name": "Timothy Thompson", "return_airport": "DTW" }
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[ "customer: Hello.", "agent: Hello, how can I assist you?", "customer: I want to cancel my reservation as my project got ramp down. Can you help me with that?", "agent: Sure, I am here to help you with that, can I know your good name to proceed further?", "customer: Timothy Thompson here.", "agent: Sorry, we found no reservation on your given name.", "customer: That's ok, thank you for checking.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Timothy Thompson", "flight": [] }
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true
{ "status": "book", "name": "Kevin Jackson", "flight": [ 1017 ] }
{ "return_month": "Apr", "return_day": "19", "max_price": 500, "departure_airport": "PHX", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "Apr", "name": "Kevin Jackson", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello. How can I help you?", "customer: I am Kevin Jackson. I am planning to visit IAH to meet my friend, can you please find a flight from PHX?", "agent: Sure Jackson, I will help you to book a flight. Can you please share me your travelling dates?", "customer: Sure, my planning dates are from 04/17 till 04/19.", "agent: Here, I found a flight for you with 1 connection and fare is 100. Shall I proceed?", "customer: Please proceed.", "agent: Your ticket is booked with flight number 1017 and airline is UA.", "customer: Thank you for booking.", "agent: Welcome, have a safe flight." ]
{ "status": "book", "name": "Kevin Jackson", "flight": [ 1017, 1024, 1027 ] }
[]
true
{ "status": "no_reservation", "name": "Rachel King", "flight": [] }
{ "return_month": "Feb", "return_day": "23", "max_price": 500, "departure_airport": "DTW", "max_connections": 1, "departure_day": "21", "goal": "cancel", "departure_month": "Feb", "name": "Rachel King", "return_airport": "EWR" }
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[ "customer: Hello, I am Rachel King.", "agent: Hello, How can I be your helping hand the day?", "customer: Due to bad weather condition, I want to cancel my reservation ticket. Can you help me out in this?", "agent: Sure, I am here to help you. Please wait for a minute, I will be right back.", "customer: Sure.", "agent: Thanks for being patient. We did not find any reservation with your name to cancel the reservation.", "customer: It's ok, not a problem.", "agent: Thank you for contacting us.", "customer: Thank you for your information." ]
{ "status": "no_reservation", "name": "Rachel King", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Scott Campbell", "flight": [] }
{ "return_month": "June", "return_day": "4", "max_price": 500, "departure_airport": "IAD", "max_connections": 1, "departure_day": "2", "goal": "change", "departure_month": "June", "name": "Scott Campbell", "return_airport": "AUS" }
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[ "customer: Hello.", "agent: Hello, how may I assist you today?", "customer: Please change my existing reservation due to some health issues?", "agent: Sure, may I know your name?", "customer: Sure, I am Scott Campbell.", "agent: Ok, please wait.", "customer: Sure.", "agent: Thanks for waiting, there is no reservation reservation found on your name.", "customer: Ok, not an issue. Thank you for your information.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Scott Campbell", "flight": [] }
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true
{ "status": "book", "name": "Emily Harris", "flight": [ 1029 ] }
{ "return_month": "Mar", "return_day": "7", "max_price": 5000, "departure_airport": "IAD", "max_connections": 1, "departure_day": "5", "goal": "book", "departure_month": "Mar", "name": "Emily Harris", "return_airport": "SFO" }
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[ "customer: Hi.", "agent: Hello. How can I aid you?", "customer: I am Emily Harris want to attend a sports meet at SFO, can you please help me in booking a ticket from IAD?", "agent: Sure, may I know your planned travel dates to check for the flight availability?", "customer: I want to depart in the month of march on 5th and arrive on 7th in the same month.", "agent: Do you have any specifications?", "customer: I want a ticket within price 5000. I want a single connection in between my journey.", "agent: Here, I found a flight with 1 connection and airfare is about 100 as per your request. Shall I proceed in booking?", "customer: Yes, please proceed.", "agent: In an economy class, your ticket has been confirmed for the flight 1029 in Hawaiian airlines.", "customer: Thank you.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Emily Harris", "flight": [ 1029 ] }
[]
true
{ "status": "book", "name": "Andrew Baker", "flight": [ 1007 ] }
{ "return_month": "June", "return_day": "19", "max_price": 500, "departure_airport": "DFW", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "June", "name": "Andrew Baker", "return_airport": "DTW" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: I am Andrew Barker. I am planning to book a ticket from DFW to DTW. Can you please help me out to book a ticket for me?", "agent: Sure, may I know your travelling dates?", "customer: I am planning to travel on June 17 and return back on June 19.", "agent: Ok, let me know your connection limit.", "customer: I am looking for a connecting flight.", "agent: Do you have any other specifications?", "customer: Yes, my depart time is evening.", "agent: Here I found a connecting flight-1007 in a economy class, shall I proceed?", "customer: That's fine, please proceed the booking.", "agent: Ok, booking is done on AA airlines.", "customer: Thank you for your service.", "agent: Thanks for choosing us." ]
{ "status": "book", "name": "Andrew Baker", "flight": [ 1007 ] }
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true
{ "status": "no_flight", "name": "Jason Phillips", "flight": [] }
{ "return_month": "May", "return_day": "24", "max_price": 200, "departure_airport": "DTW", "max_connections": 1, "departure_day": "22", "goal": "book", "departure_month": "May", "name": "Jason Phillips", "return_airport": "ORD" }
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[ "customer: Hi.", "agent: Hello, how can I aid you?", "customer: I am Jason Phillips. I want to go for a holiday trip to Chicago, IL-ORD, can you please book me a ticket?", "agent: Sure, I am here to help you. Can you please let me know your boarding airport code?", "customer: My boarding airport code is Detroit, MI-DTW.", "agent: Can I know your travelling dates?", "customer: My travelling dates are from 05/22 to 05/24.", "agent: Do you have any specifications?", "customer: My price limit is 200.", "agent: Please, wait for a while.", "customer: I want a single connection in between my journey. Ok.", "agent: Unfortunately, there were no flights available with your requirements.", "customer: No problem. Thank you.", "agent: Thank you for approaching us." ]
{ "status": "no_flight", "name": "Jason Phillips", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Stephanie Campbell", "flight": [] }
{ "return_month": "Mar", "return_day": "11", "max_price": 5000, "departure_airport": "LAX", "max_connections": 1, "departure_day": "9", "goal": "cancel", "departure_month": "Mar", "name": "Stephanie Campbell", "return_airport": "OAK" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Stephanie Campbell.", "agent: How may I guide you today?", "customer: My business meeting has been cancelled, could you please help me with cancelling my recent reservation?", "agent: Sure, I will help you with that. Please wait for a minute.", "customer: Sure, take your time.", "agent: I am sorry to say that there is no reservation found.", "customer: That's ok, not an issue. Anyways, thank you for the information.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Stephanie Campbell", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Christopher Taylor", "flight": [] }
{ "return_month": "Feb", "return_day": "20", "max_price": 200, "departure_airport": "PHL", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "Feb", "name": "Christopher Taylor", "return_airport": "DCA" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Christopher Taylor.", "agent: How can I help you?", "customer: I planned to meet my cousin in DCA, can you please help me to book a flight ticket from PHL?", "agent: Sure, can you please tell your travelling dates?", "customer: I planned to travel on 02/18 and 02/20.", "agent: Sorry, there are no flights available with your requested details.", "customer: Ok, no problem. Thank you for your time.", "agent: Thank you and have a nice day." ]
{ "status": "no_flight", "name": "Christopher Taylor", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Christine Phillips", "flight": [] }
{ "return_month": "Oct", "return_day": "31", "max_price": 5000, "departure_airport": "OAK", "max_connections": 1, "departure_day": "29", "goal": "cancel", "departure_month": "Oct", "name": "Christine Phillips", "return_airport": "PHL" }
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[ "customer: Hello.", "agent: Hello. How can I help you today?", "customer: Can you please help me to cancel my reservation?", "agent: Sure, I will help you.", "customer: Thank you.", "agent: Please wait a moment I will check the reservation list and I will inform you.", "customer: Ok.", "agent: Sorry for the inconveniences by what name do you reserved flight ticket?", "customer: Reservation was done on Christine Phillips.", "agent: Sorry Christine Phillips, there is no active reservation on your name.", "customer: Ok, thank you for informing me.", "agent: Thank you for choosing us." ]
{ "status": "no_reservation", "name": "Christine Phillips", "flight": [] }
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true
{ "status": "no_flight", "name": "Sharon Johnson", "flight": [] }
{ "return_month": "Sept", "return_day": "21", "max_price": 1000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Sept", "name": "Sharon Johnson", "return_airport": "LAS" }
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[ "customer: Hello. I am Sharon Johnson.", "agent: Hello, how may I succor you?", "customer: Can you please help me in flight ticket booking from SFO to LAS to attend a client meeting?", "agent: sure, may I know when do you want to travel?", "customer: Thank you and my travelling dates are 09/19 and back on 09/21.", "agent: Ok, please wait for a while.", "customer: Sure.", "agent: Thanks for sharing your essentials. There are no flights available on your route.", "customer: Ok, no issue with that. Thank you for your help.", "agent: Thank you for opting us.", "customer: Welcome." ]
{ "status": "no_flight", "name": "Sharon Johnson", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Linda Rodriguez", "flight": [] }
{ "return_month": "Apr", "return_day": "8", "max_price": 200, "departure_airport": "MSP", "max_connections": 1, "departure_day": "6", "goal": "cancel", "departure_month": "Apr", "name": "Linda Rodriguez", "return_airport": "AUS" }
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[ "customer: Hi.", "agent: Hello. How may I aid you for the day?", "customer: Owing to an emergency I want cancel my reservation, can you help me?", "agent: May I know your name please?", "customer: Myself Linda Rodriguez.", "agent: Ok, please wait a moment. Thank you for being waiting. There is no reservation found on your name.", "customer: No problem, thanks for checking.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Linda Rodriguez", "flight": [] }
[]
true
{ "status": "book", "name": "Brandon Garcia", "flight": [ 1025 ] }
{ "return_month": "May", "return_day": "11", "max_price": 500, "departure_airport": "DCA", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "May", "name": "Jason Wilson", "return_airport": "CLT" }
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[ "customer: Hello, I am Jason Wilson.", "agent: Hello. How can I aid you?", "customer: I am planning to visit the Reedy Creek Park in Charlotte, could you please help me in booking a flight ticket from Washington?", "agent: Sure, I will help you. May I know your airport codes?", "customer: My airport codes are DC - DCA, NC - CLT.", "agent: Can you share me your travelling dates?", "customer: I want to fly on 05/09 and return on 05/11.", "agent: Do you have any preferences?", "customer: Yes, I need a halt in between my journey.", "agent: There is a flight 1025 in Spirit airline and price 200 with a connection. Shall I go through booking?", "customer: You can proceed to booking.", "agent: Sure, Your reservation has been done.", "customer: Thank you for your service.", "agent: Thank you." ]
{ "status": "book", "name": "Jason Wilson", "flight": [ 1017 ] }
[]
false
{ "status": "no_flight", "name": "Jerry Lewis", "flight": [] }
{ "return_month": "Jan", "return_day": "26", "max_price": 200, "departure_airport": "PHL", "max_connections": 1, "departure_day": "24", "goal": "book", "departure_month": "Jan", "name": "Jerry Lewis", "return_airport": "AUS" }
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[ "customer: Hello, I am Jerry Lewis.", "agent: Hello, how can I assist you?", "customer: I am planning to go for a live music event at Austin TX - AUS, can you please help me to book a flight ticket from PHL?", "agent: Sure, I am here to help you. Can I know your travelling dates please?", "customer: Sure, the trip dates are 01/24 to 01/26.", "agent: Ok, do you need connection in between the journey?", "customer: I need a halt.", "agent: May I know how much you can afford for this ticket?", "customer: I can spend up to 200.", "agent: Wait a minute please.", "customer: Sure.", "agent: Thank you for you time, sorry to inform we didn't find any flights with your details.", "customer: Ok, not an issue. Thank you for your information.", "agent: Thank you for reaching us, have a nice day." ]
{ "status": "no_flight", "name": "Jerry Lewis", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Jason Edwards", "flight": [] }
{ "return_month": "Aug", "return_day": "11", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "9", "goal": "cancel", "departure_month": "Aug", "name": "Jason Edwards", "return_airport": "IAD" }
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[ "customer: Hi.", "agent: Hello. How may I help you today?", "customer: Can you please help me in cancelling my recent reservation? As my health is not good to do journeys.", "agent: Sure, I will help you. May I know your good name?", "customer: My name is Jason Edwards.", "agent: Please, wait a while.", "customer: Sure.", "agent: Thank you for waiting, there is no reservation found on your name.", "customer: That's ok, thank you.", "agent: Thank you." ]
{ "status": "no_reservation", "name": "Jason Edwards", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Gregory Martin", "flight": [] }
{ "return_month": "Jan", "return_day": "11", "max_price": 1000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "9", "goal": "change", "departure_month": "Jan", "name": "Gregory Martin", "return_airport": "JFK" }
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[ "customer: Hello.", "agent: Hello. How can I help you?", "customer: I want to change my existing reservation, as my exams have postponed suddenly. Can you please help me?", "agent: Sure, can you please provide the name on which your reservation has been confirmed?", "customer: Gregory Martin.", "agent: Sorry, there is no reservation found by your name.", "customer: Ok, no problem. Thank you for your information.", "agent: Thank you and have a nice day." ]
{ "status": "no_reservation", "name": "Gregory Martin", "flight": [] }
[]
true
{ "status": "book", "name": "Brian Walker", "flight": [ 1003 ] }
{ "return_month": "Dec", "return_day": "11", "max_price": 500, "departure_airport": "SFO", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Dec", "name": "Brian Walker", "return_airport": "LGA" }
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[ "customer: Hi.", "agent: Hello.", "customer: Brian Walker here.", "agent: How may I help you Brian?", "customer: I want to attend a birthday party in New York. Will you please book my ticket?", "agent: Ok, can you provide me New York airport code?", "customer: Airport codes are SFO and LGA.", "agent: May I know your travelling dates?", "customer: I want to depart on 12/09 and return by 12/11.", "agent: There is a flight with 1 connected flight which costs 200. Flight 1003 in AA airline.", "customer: Ok, please proceed for booking.", "agent: Shall I book it for you? Your booking is done.", "customer: Thank you for your service.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Brian Walker", "flight": [ 1003 ] }
[]
true
{ "status": "book", "name": "Carol White", "flight": [ 1000 ] }
{ "return_month": "Jan", "return_day": "15", "max_price": 500, "departure_airport": "AUS", "max_connections": 1, "departure_day": "13", "goal": "book", "departure_month": "Jan", "name": "Carol White", "return_airport": "EWR" }
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[ "customer: Hello.", "agent: Hello. How may I guide you at this moment?", "customer: Can you please make me a reservation of flight ticket which travel from AUS to EWR?", "agent: Sure, I am here to help you in booking. But for further process, I need your journey dates. Can you please provide it?", "customer: Sure, my preferable travelling dates are from Jan 13 to Jan 15.", "agent: Ok, let me know your connection limit.", "customer: I would like to prefer connecting flight for my trip.", "agent: Do you have any class preference for your journey?", "customer: I am comfortable with any class.", "agent: May I know your airline preference, please?", "customer: I don't have airline preference for my journey.", "agent: Please, provide me your departure and arrival timings.", "customer: I am flexible to travel at any time.", "agent: May I know your name for documentation purpose?", "customer: Sure, myself Carol White.", "agent: Ok, please wait for a moment.", "customer: Sure, take your time.", "agent: Spirit airlines is providing you the connecting flight in economy class and with a price of 100. Shall I reserve it?", "customer: Ok, please proceed with booking.", "agent: Your ticket has been reserved with the flight 1000, which departs at 18:00 and arrives at 16:00.", "customer: Thank you for your help.", "agent: Thank you for reaching us, have a good day." ]
{ "status": "book", "name": "Carol White", "flight": [ 1000 ] }
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true
{ "status": "no_flight", "name": "Debra Brown", "flight": [] }
{ "return_month": "Dec", "return_day": "27", "max_price": 500, "departure_airport": "DEN", "max_connections": 0, "departure_day": "25", "goal": "book", "departure_month": "Dec", "name": "Debra Brown", "return_airport": "ATL" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Debra Brown.", "agent: How can I assist you today?", "customer: I would like to book a ticket from DEN to ATL, can you please help me out?", "agent: Sure, can you please share your travel dates?", "customer: I am travelling on these dates 12/25 and 12/27.", "agent: Let me check for the availability of flight.", "customer: Make sure my connection limit is 0.", "agent: Debra, I am sorry to inform you that there is no flight available at your request.", "customer: Ok no problem, thank you for your services.", "agent: Thank you for contacting us, have a great day." ]
{ "status": "no_flight", "name": "Debra Brown", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Jeffrey Wright", "flight": [] }
{ "return_month": "Oct", "return_day": "16", "max_price": 200, "departure_airport": "CLT", "max_connections": 1, "departure_day": "14", "goal": "book", "departure_month": "Oct", "name": "Jeffrey Wright", "return_airport": "JFK" }
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[ "customer: Hi,.", "agent: Hello. How may I assist you?", "customer: I want to see the art work in DM Weil Gallery at New York, can you please book me a ticket?", "agent: Sure, I will help you in booking a ticket.", "customer: Thank you.", "agent: From where you are planning to take off?", "customer: I am planning to start my journey from Charlotte, NC-CLT.", "agent: Could you please share your journey dates?", "customer: My journey dates are from 10/14 to 10/16.", "agent: May I know your landing airport code?", "customer: Landing point airport code is NY-JFK.", "agent: Thank you for sharing the details, give me a minute to search for available flights on your route.", "customer: Ok.", "agent: Thanks for giving your valuable time. There is a connecting flight of UA airline running on your route with fare 300 having 1019 as flight number. Do you want me to confirm this flight for your journey?", "customer: Do not confirm. As my budget is only 200.", "agent: Ok, please provide your name for documentation purpose.", "customer: Myself Jeffrey Wright.", "agent: Thank you for approaching us.", "customer: Thank you." ]
{ "status": "no_flight", "name": "Jeffrey Wright", "flight": [] }
[]
false
{ "status": "no_reservation", "name": "Anthony Thomas", "flight": [] }
{ "return_month": "Aug", "return_day": "1", "max_price": 500, "departure_airport": "PHL", "max_connections": 1, "departure_day": "30", "goal": "change", "departure_month": "July", "name": "Anthony Thomas", "return_airport": "MCO" }
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[ "customer: Hi.", "agent: Hello, how may I aid you at this moment?", "customer: I would like to change my existing reservation, can you please help me in changing?", "agent: Sure, we are here to help you. May I know your good name?", "customer: Anthony Thomas.", "agent: Ok, please wait for a minute.", "customer: Sure.", "agent: Thanks for waiting, there is no active reservation found on your name.", "customer: Ok, not an issue. Thank you.", "agent: Thank you for choosing us." ]
{ "status": "no_reservation", "name": "Anthony Thomas", "flight": [] }
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true
{ "status": "book", "name": "Carol Edwards", "flight": [ 1007 ] }
{ "return_month": "May", "return_day": "22", "max_price": 5000, "departure_airport": "LAX", "max_connections": 1, "departure_day": "20", "goal": "book", "departure_month": "May", "name": "Carol Edwards", "return_airport": "IAD" }
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[ "customer: Hello, I am Carol Edwards.", "agent: Hello, how may I help you at this moment?", "customer: I would like to go to a Olympic National Park in Washington, so could you please book a ticket for me?", "agent: Can I have your journey dates?", "customer: I would like to go on 05/20 and return back on 05/22.", "agent: Please send your airport codes.", "customer: My source and destination airport codes are LAX and IAD.", "agent: Please wait for a moment.", "customer: Ok, ensure it is a single connecting flight.", "agent: There is a flight available with UA airlines, shall I book it?", "customer: Ok, please proceed for booking.", "agent: Your booking is done with flight number 1007.", "customer: Thank you.", "agent: Thank you for reaching us. Have a nice day.", "customer: Welcome." ]
{ "status": "book", "name": "Carol Edwards", "flight": [ 1007 ] }
[]
true
{ "status": "book", "name": "Jeffrey Thomas", "flight": [ 1026 ] }
{ "return_month": "June", "return_day": "1", "max_price": 500, "departure_airport": "DFW", "max_connections": 1, "departure_day": "30", "goal": "book", "departure_month": "May", "name": "Jeffrey Thomas", "return_airport": "DTW" }
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[ "customer: Hi.", "agent: Hello.", "customer: My name is Jeffrey Thomas.", "agent: How can I aid you today?", "customer: I need to book a flight ticket from DFW to DTW. Please help me in booking a flight ticket.", "agent: Sure, please provide your travel dates.", "customer: My trip dates are from 05/30 to 06/01.", "agent: Do you have any prefeences?", "customer: I need a halt in between my journey.", "agent: Ok, flight-1026 is avialble in Southwest airlines with single connection and the flight fare is 100. Can I proceed with the booking?", "customer: Please proceed for booking.", "agent: Your booking is confirmed and have a safe journey.", "customer: Thank you for booking.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Jeffrey Thomas", "flight": [ 1026 ] }
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true
{ "status": "no_reservation", "name": "Sharon Brown", "flight": [] }
{ "return_month": "Jan", "return_day": "29", "max_price": 500, "departure_airport": "IAD", "max_connections": 1, "departure_day": "27", "goal": "change", "departure_month": "Jan", "name": "Sharon Brown", "return_airport": "CLT" }
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[ "customer: Hello, I am Sharon Brown.", "agent: Hello Sharon. How can I assist you?", "customer: Last week, I made my booking with wrong flight.So, I want to change my reservation. Will you please help me?", "agent: Let me check, please wait for a while.", "customer: Sure.", "agent: Sorry, no reservation found by your name.", "customer: It's ok, no problem.", "agent: Thank you for reaching us.", "customer: You are welcome." ]
{ "status": "no_reservation", "name": "Sharon Brown", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Edwards Thomas", "flight": [] }
{ "return_month": "July", "return_day": "12", "max_price": 200, "departure_airport": "EWR", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "July", "name": "Edward Thomas", "return_airport": "DEN" }
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[ "customer: Hello.", "agent: Hello. How may I assist you?", "customer: I am planning to book a ticket from EWR to DEN. Can you please help me out?", "agent: Sure, may I know your planned trip dates?", "customer: I am planning to travel on July 10 and return back on July 12.", "agent: Do you have any other requirements?", "customer: I am looking for a connecting flight.", "agent: Can you please share me your name?", "customer: My name is Edwards Thomas.", "agent: We are sorry to inform you that there is no flight found with your given information.", "customer: That's fine, thank you for your service.", "agent: Thank you." ]
{ "status": "no_flight", "name": "Edward Thomas", "flight": [] }
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false
{ "status": "book", "name": "Robert Evans", "flight": [ 1013 ] }
{ "return_month": "Nov", "return_day": "14", "max_price": 200, "departure_airport": "EWR", "max_connections": 1, "departure_day": "12", "goal": "book", "departure_month": "Nov", "name": "Robert Evans", "return_airport": "DEN" }
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[ "customer: Hi.", "agent: Hello. May I know how best I can help you today?", "customer: Can you please help me in booking a flight ticket from EWR to DEN?", "agent: Sure, we are glad to assist you in booking. Please share your planned travelling dates to proceed further.", "customer: My travel dates are from Nov 12th to Nov 14th.", "agent: Would you like to travel in a connecting flight or a direct flight?", "customer: I want a single connection in between my journey.", "agent: Is there any other preferences that you would like to add before booking?", "customer: No.", "agent: Please forward your name.", "customer: I am Robert Evans.", "agent: Ok, please wait a moment I'll search best flight for you.", "customer: Ok.", "agent: Thank you for waiting, we found a direct flight at this moment providing by Frontier airline with the flight number-1013. Shall I book the ticket?", "customer: Please proceed.", "agent: Your flight booking is confirmed and ticket has been emailed.", "customer: Thank you.", "agent: Thank you for approaching us." ]
{ "status": "book", "name": "Robert Evans", "flight": [ 1013 ] }
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true
{ "status": "book", "name": "Scott Gonzalez", "flight": [ 1000 ] }
{ "return_month": "Oct", "return_day": "22", "max_price": 200, "departure_airport": "DFW", "max_connections": 1, "departure_day": "20", "goal": "book", "departure_month": "Oct", "name": "Scott Gonzalez", "return_airport": "DEN" }
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[ "customer: Hi.", "agent: Hello.", "customer: I am Scott Gonzalez.", "agent: How can I serve you today?", "customer: I would like to go Denver to attend our convocation so can you please book me a flight ticket within price 200?", "agent: Sure Scott Gonzalez, I am here to help you, Can you please share your journey dates that you prefer to travel?", "customer: Sure, I will prefer to travel on 10/20 and 10/22.", "agent: Please let me know your travelling airport codes.", "customer: Yes, my source and destination point is DFW and DEN.", "agent: Thank you for providing your details, please wait for a while.", "customer: Ok, take your time.", "agent: We found a airline with fare of 100 which matches your travelling dates. Shall I proceed with booking in Spirit airline?", "customer: Please go ahead with the booking.", "agent: Your booking has been done with name of Scott Gonzalez in Spirit 1000 airline.", "customer: Thank you for your help.", "agent: Thank you for choosing us, have a great day." ]
{ "status": "book", "name": "Scott Gonzalez", "flight": [ 1000 ] }
[]
true
{ "status": "book", "name": "Kathleen Perez", "flight": [ 1003 ] }
{ "return_month": "Mar", "return_day": "20", "max_price": 1000, "departure_airport": "BOS", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "Mar", "name": "Kathleen Perez", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello. How can I help you?", "customer: I am Kathleen Perez. I am planning to visit my cousin's home to attend a birthday party. Can you please help me out to book a ticket?", "agent: Sure.may I know your airport codes please?", "customer: Ok, my airport codes are BOS to SFO.", "agent: Travelling dates please?", "customer: Sure, my trip dates are 03/18 and 03/20.", "agent: There is a flight with single connection flight, can I proceed for booking?", "customer: Please proceed.", "agent: Your booking is done in 1003 flight. Thank you.", "customer: Thanks for your help." ]
{ "status": "no_flight", "name": "Kathleen Perez", "flight": [] }
[]
false
{ "status": "book", "name": "David King", "flight": [ 1005 ] }
{ "return_month": "July", "return_day": "23", "max_price": 1000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "21", "goal": "book", "departure_month": "July", "name": "David King", "return_airport": "EWR" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: I am David King want to travel to NY-EWR to meet my cousins from MI-DTW. Can you book a ticket?", "agent: Sure, we are here to help you.", "customer: Thank you.", "agent: Can you share me your travelling dates to book a flight ticket?", "customer: I will depart on 07/21 and return on 07/23.", "agent: Do you need any halt in between your journey?", "customer: I need a connecting flight.", "agent: Ok, wait for some time I will check the availability of flights on your details and get back to you. We found Jetblue airline with connecting flight and number 1005 fare of 100.", "customer: Ok, you can proceed.", "agent: Your ticket has been confirmed.", "customer: Thank you for booking.", "agent: Thanks for approaching us." ]
{ "status": "book", "name": "David King", "flight": [ 1005, 1010, 1016, 1021 ] }
[]
true
{ "status": "no_flight", "name": "Kevin Hill", "flight": [] }
{ "return_month": "July", "return_day": "10", "max_price": 200, "departure_airport": "HOU", "max_connections": 0, "departure_day": "8", "goal": "book", "departure_month": "July", "name": "Kevin Hill", "return_airport": "DFW" }
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[ "customer: Hello.", "agent: Hello. How may I assist you?", "customer: My name is Kevin Hill.", "agent: Glad to meet you Kevin Hill.", "customer: Could you do me a favour in booking a plane ticket with 0 connection?", "agent: Yes, I will try my level best. May I know your travelling dates?", "customer: Sure, my voyage dates are from 07/08 to 07/10.", "agent: Ok, let me know your airport codes too.", "customer: Sure, my airport codes are from HOU to DFW.", "agent: Please wait for a moment, while I search for the flight. Sorry for the inconvenience, there is no flight for you on your route.", "customer: That's ok, thank you for the information.", "agent: Thanks for choosing us." ]
{ "status": "no_flight", "name": "Kevin Hill", "flight": [] }
[]
true
{ "status": "book", "name": "Joseph Williams", "flight": [ 1001 ] }
{ "return_month": "Aug", "return_day": "15", "max_price": 1000, "departure_airport": "LAS", "max_connections": 1, "departure_day": "13", "goal": "book", "departure_month": "Aug", "name": "Joseph Williams", "return_airport": "BOS" }
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[ "customer: Hello, I'm Joseph Williams.", "agent: Hello, how I help you?", "customer: I have a board meeting to attend at Boston, MA - BOS. So, I would like to book a ticket from Las Vegas.", "agent: OK, please help me with your journey details?", "customer: My travel dates are from 08/13 to 08/15. Price limit of 1000 and connections limit of 1 are my other restrictions.", "agent: Ok, please provide me your origin airport code?", "customer: My Origin airport code is NV - LAS.", "agent: Ok, please wait I will let you know.", "customer: Sure.", "agent: Thanks for waiting. We found a flight matching with your requirements.", "customer: Excellent.", "agent: Airline is JetBlue with flight number 1001.", "customer: OK.", "agent: Price of 100 with single connection. Can I proceed for booking?", "customer: Yes, Please proceed with the ticket booking.", "agent: Your ticket is confirmed. Have a safe journey.", "customer: Thank you, For helping me to book a ticket." ]
{ "status": "book", "name": "Joseph Williams", "flight": [ 1001, 1016, 1029 ] }
[]
true
{ "status": "no_flight", "name": "Jennifer Edwards", "flight": [] }
{ "return_month": "May", "return_day": "24", "max_price": 200, "departure_airport": "AUS", "max_connections": 1, "departure_day": "22", "goal": "book", "departure_month": "May", "name": "Jennifer Edwards", "return_airport": "DCA" }
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[ "customer: Hello,. I am Jennifer Edwards.", "agent: Hello, how can I serve you today?", "customer: As I am a journalist I want to collect some data from library of congress at Washington, DCA.", "agent: OK.", "customer: Can you please help me in booking from Austin, AUS?", "agent: Sure, I can help you.", "customer: Thank you.", "agent: May I know your travel dates that you wish to travel?", "customer: My journey start on 05/22 and I need to catch return flight on 05/24.", "agent: Ok, please wait for sometime. I will revert you with available flights.", "customer: Sure.", "agent: Thanks for waiting, there is a flight in UA airline with fare 300 is available for you. Shall I proceed to book?", "customer: No do not proceed. My price limit is 200.", "agent: Ok, no problem.", "customer: Thank you for your information.", "agent: Thanks for consulting us, have a nice day." ]
{ "status": "no_flight", "name": "Jennifer Edwards", "flight": [] }
[]
true
{ "status": "book", "name": "Elizabeth Lopez", "flight": [ 1000 ] }
{ "return_month": "Mar", "return_day": "23", "max_price": 200, "departure_airport": "IAD", "max_connections": 1, "departure_day": "21", "goal": "book", "departure_month": "Mar", "name": "Elizabeth Lopez", "return_airport": "HOU" }
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[ "customer: Hi.", "agent: Hello.", "customer: Myself Elizabeth Lopez.", "agent: What service that you are looking from our agency?", "customer: There is a urgent business meeting at Houston. Can you please help me in booking the ticket from IAD to HOU?", "agent: Sure, I am oblige to help you with that. Can you please provide your preferable dates of travelling?", "customer: I will take-off 03/21 and again I will be return back on 03/23.", "agent: Please wait a moment to check the flights availability in your route.", "customer: Sure.", "agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 is provided by JetBlue airlines. Shall I proceed with this?", "customer: Yes, please proceed with that.", "agent: Ok, your ticket has been confirmed in flight number 1000.", "customer: Thank you very much for reserving the ticket.", "agent: Thank you for reaching us, hope you have a great journey." ]
{ "status": "book", "name": "Elizabeth Lopez", "flight": [ 1000, 1020 ] }
[]
true
{ "status": "no_reservation", "name": "Patrick Robinson", "flight": [] }
{ "return_month": "Feb", "return_day": "7", "max_price": 1000, "departure_airport": "LGA", "max_connections": 1, "departure_day": "5", "goal": "cancel", "departure_month": "Feb", "name": "Patrick Robinson", "return_airport": "CLT" }
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[ "customer: Hello.", "agent: Hello. Welcome to our travel agency. How may I help you today?", "customer: Can you please help me in cancelling my recent reservation, I did not found how to cancel my reservation.Can you please help me out?", "agent: Please give me a moment. Can I know your name for further proceedings?", "customer: Myself Patrick Robinson, please check my ticket on that name.", "agent: Sorry Patrick, there is no reservation found with your details.", "customer: Ok, fine thank you for your information.", "agent: Most welcome." ]
{ "status": "no_reservation", "name": "Patrick Robinson", "flight": [] }
[]
true
{ "status": "book", "name": "John Davis", "flight": [ 1022 ] }
{ "return_month": "Mar", "return_day": "11", "max_price": 200, "departure_airport": "EWR", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Mar", "name": "John Davis", "return_airport": "ORD" }
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[ "customer: Hi.", "agent: Hello. How may I assist you?", "customer: Can you please help me in booking a flight ticket from EWR to ORD?", "agent: Sure. May I know your name please?", "customer: My name is John Davis.", "agent: Are you looking for a stopover in your journey?", "customer: I am looking for a stopover.", "agent: May I know your name please?", "customer: I already mentioned above.", "agent: Any other preferences?", "customer: No.", "agent: Tell me your travel dates please?", "customer: My travel dates are Mar 9th and Mar 11th.", "agent: Please wait.", "customer: Sure.", "agent: Thanks for your patience. I have found Hawaiian airlines which is a stopover flight.", "customer: Please reserve it.", "agent: Yes, I have confirmed your flight ticket in flight number 1022.", "customer: Thank you.", "agent: Thank you." ]
{ "status": "book", "name": "John Davis", "flight": [ 1022 ] }
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true
{ "status": "no_flight", "name": "Ruth Nelson", "flight": [] }
{ "return_month": "May", "return_day": "18", "max_price": 500, "departure_airport": "PHX", "max_connections": 1, "departure_day": "16", "goal": "book", "departure_month": "May", "name": "Ruth Nelson", "return_airport": "CLT" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: Can you please reserve me a flight ticket from IAD to DTW?", "agent: Are you fine with connecting flight?", "customer: Yes, I am ok with connecting flight.", "agent: Sure, can you please specify me your dates of travel?", "customer: Sure, my travel dates are from May 16 to May 18.", "agent: May I know your specifications?", "customer: No more specifications.", "agent: Let me know your name?", "customer: Myself Ruth Nelson.", "agent: Sorry to say, no flight is available for you.", "customer: That's ok, no problem. Thank you for the information.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Ruth Nelson", "flight": [ 1008 ] }
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false
{ "status": "no_flight", "name": "Lisa Baker", "flight": [] }
{ "return_month": "May", "return_day": "18", "max_price": 200, "departure_airport": "OAK", "max_connections": 0, "departure_day": "16", "goal": "book", "departure_month": "May", "name": "Lisa Baker", "return_airport": "EWR" }
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[ "customer: Hi, I am Lisa Baker.", "agent: Hello, how can I serve you today?", "customer: I planned to participate in a Horse racing held at New York, NY - EWR, so I need to book a direct flight.", "agent: Sure, may I know your planned travel dates? Please share me your source point.", "customer: Sure, my planned dates are on 05/16 to 05/18. My source point is CA - OAK.", "agent: Sorry to say that, no flights were found with your given details.", "customer: No problem, thanks for your support.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Lisa Baker", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Anthony Miller", "flight": [] }
{ "return_month": "Sept", "return_day": "21", "max_price": 500, "departure_airport": "ATL", "max_connections": 1, "departure_day": "19", "goal": "change", "departure_month": "Sept", "name": "Anthony Miller", "return_airport": "IAD" }
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[ "customer: Hello.", "agent: Hello. How can I assist you?", "customer: I want to change my recent reservation, Can you please help me in that?", "agent: May I know your name?", "customer: My name is Anthony Miller.", "agent: Please wait.", "customer: Sure.", "agent: Sorry, no reservation found on your name to change.", "customer: Ok, that's not a problem.", "agent: Thank you for choosing us.", "customer: Thank you." ]
{ "status": "no_reservation", "name": "Anthony Miller", "flight": [] }
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true
{ "status": "no_reservation", "name": "Robert Anderson", "flight": [] }
{ "return_month": "Mar", "return_day": "3", "max_price": 200, "departure_airport": "IAD", "max_connections": 1, "departure_day": "1", "goal": "cancel", "departure_month": "Mar", "name": "Robert Anderson", "return_airport": "IAH" }
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[ "customer: Hi.", "agent: Hello, how may I aid you?", "customer: Can you help me to cancel my reservation? Because I have some work on that dates.", "agent: Sure, could you please provide your name to check your reservation status?", "customer: My name is Robert Anderson.", "agent: Ok, please wait a moment I will check your complete details and proceed further.", "customer: Sure, take your time to check.", "agent: Sorry to say, there is no reservation on your name in my database.", "customer: No, issues.", "agent: Thank you for reaching us, have a nice day.", "customer: Thank you for your time." ]
{ "status": "no_reservation", "name": "Robert Anderson", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Ryan Davis", "flight": [] }
{ "return_month": "Sept", "return_day": "12", "max_price": 200, "departure_airport": "MCO", "max_connections": 1, "departure_day": "10", "goal": "change", "departure_month": "Sept", "name": "Ryan Davis", "return_airport": "ATL" }
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[ "customer: Hello.", "agent: Hello. How may I guide you today?", "customer: I am Ryan Davis. I need to change my existing reservation as my plan to go for an historical tour got postponed. Can you please check if my reservation is active or not? If it is active, please change it.", "agent: Sure, I will help you with that.", "customer: Thank you.", "agent: Please wait for a minute.", "customer: Ok.", "agent: I am sorry to say that there is no reservation found under your name.", "customer: Ok, not a problem.", "agent: Thank you for reaching us.", "customer: Anyways, thanks for the information." ]
{ "status": "no_reservation", "name": "Ryan Davis", "flight": [] }
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true