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{
"status": "no_reservation",
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"name": "Angela Phillips",
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"customer: Hello, I am Angela Phillips.",
"agent: Hello, how can I help you?",
"customer: Due to an emergency meeting, I want to cancel my reservation. Can you help me with it?",
"agent: Ok, please wait I will revert you in a moment.",
"customer: Sure.",
"agent: Sorry to inform you that no reservation was found on your name.",
"customer: No problem, thank you for the information.",
"agent: Thank you for availing us."
] | {
"status": "no_reservation",
"name": "Angela Phillips",
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{
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"customer: Hello.",
"agent: Hello. How may I assist you?",
"customer: My name is Raymond Phillips. I have a business meeting in Washington, can you help me for booking a flight ticket from IAD to IAD?",
"agent: Sure, I will help you. Can you please let me know your travel dates?",
"customer: My travelling dates are 01/28 and 01/30.",
"agent: Ok, please wait for a while.",
"customer: Make sure that my connection limit should be 1.",
"agent: As per your requirements, there is a flight available with Delta airlines and the ticket fare is 100 only. Shall I book the ticket for you?",
"customer: Ok, please proceed for booking.",
"agent: Phillips, your ticket is booked and your flight number is 1016.",
"customer: Thank you for booking.",
"agent: You are welcome and thank you for choosing us."
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{
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"customer: Hi.",
"agent: Hello. How can I assist you?",
"customer: Due to bad weather conditions, I cannot attend my meeting. Can you help me to change my existing reservation?",
"agent: Sure, may I know your name?",
"customer: Sure, my name is Frank Perez.",
"agent: Please give me a moment to check your ticket status.",
"customer: Ok.",
"agent: Sorry Frank, no reservation is available by your name.",
"customer: That's ok, thank you.",
"agent: Thank you for contacting us."
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"status": "no_reservation",
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{
"status": "book",
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"customer: Hello.",
"agent: Hello. how may I help you?",
"customer: I am Jessica Smith. I am planning a trip from PHX to EWR for my uncle anniversary, can you help in finding a flight?",
"agent: Sure, Smith may I know your travelling dates?",
"customer: My date of journey is on 12/08 to 12/10.",
"agent: Yes, I found a flight-1002 with spirit airlines and the price is 100, can I proceed?",
"customer: Proceed with that flight.",
"agent: Ok, your booking is confirmed.",
"customer: Thank you.",
"agent: Thank you for approaching us."
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"status": "book",
"name": "Jessica Smith",
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{
"status": "book",
"name": "Frank Collins",
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"departure_month": "Aug",
"name": "Frank Collins",
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"customer: Hi.",
"agent: Hello. How may I guide you today?",
"customer: I want to fly from LAS to ORD. Can you check the flight availability on that route?",
"agent: Sure, I will help you with that. Can you please share your preferable travel dates?",
"customer: My planned travel dates are 08/09 and 08/11.",
"agent: May I know your name please?",
"customer: Sure, Frank Collins here.",
"agent: Do you have any class preference?",
"customer: I am comfortable with economy class.",
"agent: Is there any other requirements regarding your journey?",
"customer: I want a flight with single connection.",
"agent: United Airlines are providing a flight with single connection limit and the ticket fare is 100. Shall I book it?",
"customer: Yes, you can proceed with that booking.",
"agent: Frank Collins, your booking has been done in economy class.",
"customer: Thank you for the booking.",
"agent: Thank you for reaching us, have a safe journey."
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{
"status": "no_reservation",
"name": "Deborah Lee",
"flight": []
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"return_month": "July",
"return_day": "29",
"max_price": 500,
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"name": "Deborah Lee",
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"customer: Hi. My name is Deborah Lee.",
"agent: Hello, how may I help you?",
"customer: I want to change my recent reservation due to some health issue.",
"agent: Sure, please give me a moment, I will check the possibilities.",
"customer: Ok.",
"agent: Sorry Lee, there is no reservations on this name.",
"customer: It's ok. No problem. Thank you.",
"agent: Thanks for approaching us."
] | {
"status": "no_reservation",
"name": "Deborah Lee",
"flight": []
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{
"status": "no_flight",
"name": "Laura Campbell",
"flight": []
} | {
"return_month": "May",
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"departure_month": "May",
"name": "Laura Campbell",
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"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: Will you please book me a flight ticket from CLT to SEA?",
"agent: Sure, may I know your trip dates please?",
"customer: I will start on May 17th and return on May 19th.",
"agent: Do you have any connection limit?",
"customer: I need a direct flight.",
"agent: Any other requirements to be met?",
"customer: No.",
"agent: Can I know your name please?",
"customer: I am Laura Campbell.",
"agent: Sorry to inform you there is no flight available as per your request.",
"customer: That's alright, thanks for your assistance.",
"agent: My pleasure."
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"status": "no_flight",
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{
"status": "book",
"name": "Jerry Lopez",
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} | {
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"name": "Jerry Lopez",
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"customer: Hi, I am Jerry Lopez.",
"agent: Hello, how can I help you today?",
"customer: Could you please reserve me a flight ticket to Houston, TX - IAH from Denver, CO - DEN?",
"agent: Sure, we are here to help you.",
"customer: Thank you.",
"agent: Kindly mention your travel dates.",
"customer: My travel dates are 07/06 - 07/08.",
"agent: How much can you afford for this journey?",
"customer: I can afford up to 500 only.",
"agent: Ok, please wait a moment.",
"customer: Sure.",
"agent: There is a flight with your requirement, airline is AA with price 200 and single connection. Shall I proceed with booking?",
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"customer: Thank you.",
"agent: Thanks for reaching us."
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{
"status": "no_reservation",
"name": "Janet Garcia",
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"customer: Hello.",
"agent: Hello, how may I help you today?",
"customer: Janet Garcia here. I want to cancel my ticket due to snow storm in my place.",
"agent: Sure, I will help you. Please wait for a moment.",
"customer: Ok.",
"agent: Sorry Garcia, there is no existing reservation existing on your name.",
"customer: No problem, thank you.",
"agent: You are welcome, have a nice day."
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{
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"name": "Nancy Moore",
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"customer: Hi.",
"agent: Hello.",
"customer: I am Nancy Moore.",
"agent: How can I aid you?",
"customer: I am looking for a flight from SEA to IAH, can you book the flight ticket?",
"agent: Sure, may I know your preferable dates?",
"customer: My trip dates are from 03/11 till 03/13.",
"agent: Here, I found a flight with 1 stop and airfare is about 200. Shall I proceed in booking?",
"customer: Please proceed with it.",
"agent: Your ticket has been confirmed for the flight 1016 in JetBlue airlines.",
"customer: Thank you for your help.",
"agent: Thank you for your service."
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{
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"goal": "book",
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"name": "Anthony Campbell",
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"customer: Hello.",
"agent: Hello, How can I serve you?",
"customer: I am Anthony Campbell, I want to book a flight ticket to Washington DC - IAD to attend a wedding event. Please book a ticket from Charlotte, NC - CLT.",
"agent: Sure.",
"customer: I wish to travel on 06/25 and 06/27.",
"agent: Is there any other requirements?",
"customer: Yes, price can be 200 with a connection.",
"agent: We have found a flight from Frontier airline with flight number 1012.",
"customer: Please go for booking process.",
"agent: Your ticket has been reserved.",
"customer: Thanks for your service.",
"agent: Thank you for choosing us."
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{
"status": "book",
"name": "Carol Edwards",
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"customer: Hello. I am Carol Edwards.",
"agent: Hello, How can I help you?",
"customer: As I am an event organiser for Pagan festivals, so to look after all the events, I have to book a ticket to Charlotte, CLT.",
"agent: Sure. May I know your travelling dates?",
"customer: I am willing to start my journey on 05/20 and return back on 05/22.",
"agent: Do you have any connection limit?",
"customer: Yes, I need a halt in between my journey.",
"agent: Kindly, share your price limit.",
"customer: I can afford up to 5000.",
"agent: Let me know your origin.",
"customer: Denver, DEN is my nearest point, I want to board from here.",
"agent: You have a flight in Hawaiian airline and flight number 1011 and fare 100 with a halt and it is a economy class. Shall I proceed?",
"customer: You can proceed.",
"agent: Your ticket has been generated and it will be sent to your Email-Id shortly.",
"customer: Thank you.",
"agent: Thank you."
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{
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"customer: Hello.",
"agent: Hello, how can I aid you for today?",
"customer: I would like to book a ticket from ORD to MCO, can you please help me out?",
"agent: I am here to help you about that, can you please provide your planned dates of journey?",
"customer: I am travelling on these dates Aug 19th and 21st.",
"agent: Do you need any connecting flight for your journey?",
"customer: I need single connected flight.",
"agent: Can you please let me know your name?",
"customer: Kathleen Allen here.",
"agent: Do you have any other requirement for your journey?",
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"agent: I have found a connecting flight having a ticket fare of 100 which is provided by JetBlue airlines. Shall I proceed with the booking?",
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"agent: I have booked your flight ticket with the flight 1006.",
"customer: Thank you for your services.",
"agent: You are welcome, thank you for reaching us."
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"agent: Thank you."
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"customer: I am Amy Scott.",
"agent: I am here to assist you with all your concerns related to the flight reservations.",
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"agent: Thank you for choosing us, have a good day."
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{
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"name": "Donna Parker",
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"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I want to travel from MCO to HOU, can you please help book a flight?",
"agent: Sure, may I know your travelling dates?",
"customer: My travelling dates are 01/12 and 01/14.",
"agent: Please give me a while.",
"customer: Ok. My connection limit should be 1.",
"agent: There is a flight available with Southwest airlines with 1 connection, shall I book it?",
"customer: Ok, proceed.",
"agent: Your ticket is confirmed, flight number is 1026.",
"customer: Thank you for booking.",
"agent: Thank you for reaching us, happy journey. Can I know your good name?",
"customer: My name is Donna Parker.",
"agent: Thank you, have a nice day?",
"customer: Welcome."
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{
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"customer: Hello,.",
"agent: Hello, how can I assist you now?",
"customer: I need to attend an interview in University of Texas at Austin, AUS.",
"agent: Ok.",
"customer: Can you please help in booking on 09/11 and 09/13?",
"agent: Sure, may I know your airport codes?",
"customer: My source point is Atlanta, ATL.",
"agent: Ok, do you need any connection limit?",
"customer: I need a halt in between journey.",
"agent: There is a flight found with Delta airline of flight number 1003 and fare is 100. Shall I proceed for booking?",
"customer: Yes you can proceed.",
"agent: To proceed further, I need to know your good name?",
"customer: Brandon Scott is my name.",
"agent: Your ticket has been confirmed.",
"customer: Thank you for your help.",
"agent: Thanks for choosing us."
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{
"status": "book",
"name": "Melissa Walker",
"flight": [
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"return_day": "14",
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"goal": "book",
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"name": "Melissa Walker",
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"customer: Hello.",
"agent: Hello, how can I assist you?",
"customer: Please book a ticket from Phoenix, AZ-PHX to Washington DC-IAD.",
"agent: Sure, please share your travelling dates.",
"customer: Depart date is 01/12 and 01/14 is return.",
"agent: We found a flight with single connection and price is 100 of 1016 flight. Shall I proceed for booking?",
"customer: Please book a flight.",
"agent: Your ticket has been confirmed with UA airlines.",
"customer: Thanks.",
"agent: May I know your name?",
"customer: My name is Melissa Walker.",
"agent: Thank you.",
"customer: Thanks."
] | {
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"name": "Melissa Walker",
"flight": [
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{
"status": "book",
"name": "Stephen Collins",
"flight": [
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]
} | {
"return_month": "July",
"return_day": "21",
"max_price": 1000,
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"departure_day": "19",
"goal": "book",
"departure_month": "July",
"name": "Stephen Collins",
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"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: Can you aid me in booking a flight ticket from HOU to IAH?",
"agent: Sure, I will help you. Can you please share me your travelling dates?",
"customer: Sure, I would like to go on July 19th and return back on July 21st.",
"agent: Ok, please share me your name.",
"customer: Myself Stephen Collins.",
"agent: Ok, do you have any connection limit?",
"customer: Make sure it is a single connecting flight.",
"agent: Ok, do you have any other specifications?",
"customer: Make sure it is a normal-cost airline.",
"agent: Here, I found a flight for you with single connection and ticket fare is 200 in economy class. Shall I proceed for booking?",
"customer: Ok, please proceed for further.",
"agent: Your ticket is booked with flight number 1011 and airline is Delta.",
"customer: Thank you for booking.",
"agent: Welcome, have a safe flight."
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