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{ "status": "no_flight", "name": "Raymond Green", "flight": [] }
{ "return_month": "Nov", "return_day": "2", "max_price": 500, "departure_airport": "CLT", "max_connections": 0, "departure_day": "31", "goal": "book", "departure_month": "Oct", "name": "Raymond Green", "return_airport": "LAS" }
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[ "customer: Hello, I ma Raymond Green.", "agent: Hello, how may I assist you?", "customer: Can you book a ticket from CLT to LAS?", "agent: Sure, may I know your travel dates please?", "customer: I am planning to start on 10/31 and return back on 11/02.", "agent: Ok, hold on for a moment.", "customer: I want direct flight.", "agent: Sorry Green, there are no direct flights available on this route.", "customer: No issues. Thank you for checking.", "agent: Welcome, thank you for choosing us.", "customer: You are welcome." ]
{ "status": "no_flight", "name": "Raymond Green", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Barbara Williams", "flight": [] }
{ "return_month": "Oct", "return_day": "12", "max_price": 200, "departure_airport": "CLT", "max_connections": 1, "departure_day": "10", "goal": "change", "departure_month": "Oct", "name": "Barbara Williams", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello. How can I help you today?", "customer: My name is Barbara Williams, I want to change my reservation. Can your help me with that?", "agent: Sure, I am here to help you with that. Just give a moment.", "customer: Sure.", "agent: Sorry, there is no reservation on your name in our database.", "customer: Ok, thank you for the information.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Barbara Williams", "flight": [] }
[ { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1526062760250 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_flight", "timestmamp": 1526062821626 }, { "button_name": "", "field_name": "customer-name", "field_value": "Barbara Williams", "timestmamp": 1526062830331 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1526062830443 } ]
false
{ "status": "no_flight", "name": "Linda Collins", "flight": [] }
{ "return_month": "June", "return_day": "10", "max_price": 1000, "departure_airport": "JFK", "max_connections": 1, "departure_day": "8", "goal": "book", "departure_month": "June", "name": "Linda Collins", "return_airport": "DFW" }
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[ "customer: Hello.", "agent: Hello, how can I provide assistance to you today?", "customer: I am a traveller and would like to explore the new place and to visit Six Flags Over Texas, which is located in Dallas & Fort Worth.So I want to book a flight ticket from New York with my parents. Can you please aid me in making a plane reservation?", "agent: Sure, May I know your travel dates please?", "customer: My departure date is June 8th and arrival date is June 10th.", "agent: Ok, can you share your source airport code?", "customer: My source airport code is JFK.", "agent: Would you like to have any break in your journey?", "customer: Yes, I need a break in between journey.", "agent: Do you have any class preference?", "customer: I prefer to travel in an economy class.", "agent: Ok, any other requirements you have to make your journey comfortable?", "customer: No, thank you for asking.", "agent: May I know your name to proceed further?", "customer: You can check the flight with the name of Linda Collins.", "agent: Sorry, no flights are available as per your request.", "customer: Oh! its very sad to hear, I will choose another agency. Thank you for your assistance.", "agent: Thank you for contacting us." ]
{ "status": "no_flight", "name": "Linda Collins", "flight": [] }
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true
{ "status": "no_flight", "name": "Emma Moore", "flight": [] }
{ "return_month": "Mar", "return_day": "9", "max_price": 500, "departure_airport": "IAD", "max_connections": 1, "departure_day": "7", "goal": "book", "departure_month": "Mar", "name": "Emma Moore", "return_airport": "JFK" }
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[ "customer: Hello.", "agent: Hello. How can I help you?", "customer: Could you help me in booking a flight ticket from IAD to JFK?", "agent: Your travelling dates pleas?", "customer: My departure day is Mar 07, return day is Mar 09.", "agent: Do you have any specifications?", "customer: I want a economy class flight ticket. And I want a flight with one connection.", "agent: May I know your name please?", "customer: My name is Emma Moore.", "agent: I am sorry no flights found on your route.", "customer: Not an issue, thank you.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "Emma Moore", "flight": [] }
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true
{ "status": "no_flight", "name": "Samuel Harris", "flight": [] }
{ "return_month": "Oct", "return_day": "12", "max_price": 500, "departure_airport": "DFW", "max_connections": 0, "departure_day": "10", "goal": "book", "departure_month": "Oct", "name": "Samuel Harris", "return_airport": "DFW" }
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[ "customer: Hi.", "agent: Hello, how can I help you?", "customer: I am planning for a round trip to TX-DFW with my sister's. Please help me with booking a direct flight.", "agent: Sure, please share me your travelling dates?", "customer: I need to go on 10/10 to 10/12.", "agent: Do you have any specifications?", "customer: I can pay up to 500.", "agent: Please wait for few minutes.", "customer: Ok.", "agent: Sorry, there is no flight with your specifications. Can I know your name?", "customer: Ok, thanks for the information. I am Samuel Harris.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Samuel Harris", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Dennis Young", "flight": [] }
{ "return_month": "Mar", "return_day": "16", "max_price": 5000, "departure_airport": "DEN", "max_connections": 1, "departure_day": "14", "goal": "book", "departure_month": "Mar", "name": "Dennis Young", "return_airport": "EWR" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Dennis Young.", "agent: How may I aid you today?", "customer: Can you find a flight for me from DEN to EWR, hope you are helping me out.", "agent: Sure, I am blissful to help you. Could you send me your planned trip dates?", "customer: Ok, my planned dates are from Mar 14 to 16.", "agent: Do you have any other preferences?", "customer: Yes, I need a connecting flight.", "agent: Please wait for a moment.", "customer: Sure, take your time.", "agent: Sorry to say that, there are no flight's available based on your connection limit.", "customer: It's ok, thanks for your information.", "agent: Thank you for approaching us." ]
{ "status": "book", "name": "Dennis Young", "flight": [ 1000, 1003, 1008 ] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1525699249732 }, { "button_name": "", "field_name": "from_city", "field_value": "DEN", "timestmamp": 1525699253684 }, { "button_name": "", "field_name": "to_city", "field_value": "EWR", "timestmamp": 1525699257660 }, { "button_name": "", "field_name": "departure_day", "field_value": "", "timestmamp": 1525699259716 }, { "button_name": "", "field_name": "customer-name", "field_value": "Dennis Young", "timestmamp": 1525699265929 }, { "button_name": "", "field_name": "return_day", "field_value": "", "timestmamp": 1525699291629 }, { "button_name": "", "field_name": "departure_day", "field_value": "03/14", "timestmamp": 1525699295125 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1525699297047 }, { "button_name": "", "field_name": "return_day", "field_value": "03/16", "timestmamp": 1525699307588 }, { "button_name": "", "field_name": "max_connection", "field_value": "1", "timestmamp": 1525699357579 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1525699358396 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1525699359411 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1525699359628 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1525699359860 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1525699360044 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1525699360500 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1525699360700 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1525699360900 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1525699361092 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1525699361268 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_flight", "timestmamp": 1525699401075 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1525699476500 } ]
false
{ "status": "book", "name": "Matthew Thomas", "flight": [ 1017 ] }
{ "return_month": "Apr", "return_day": "7", "max_price": 500, "departure_airport": "PHX", "max_connections": 1, "departure_day": "5", "goal": "book", "departure_month": "Apr", "name": "Matthew Thomas", "return_airport": "LAX" }
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[ "customer: Hello. I am Matthew Thomas.", "agent: Hello, how may I amend you today?", "customer: I need to attend conference meeting at Los Angeles, CA - LAX. Can you aid me in booking a flight ticket from Phoenix, AZ - PHX?", "agent: Please provide your travelling dates?", "customer: 04/05 and 04/07 are my travelling dates.", "agent: Do you prefer any flag station in between the journey?", "customer: I prefer single connection.", "agent: We found a flight 1017 in Jet Blue airlines the price is 200 with a break in between the journey.", "customer: Please proceed for booking.", "agent: Your ticket has been confirmed.", "customer: Thanks for booking my ticket.", "agent: Thank you for making us to serve you." ]
{ "status": "book", "name": "Matthew Thomas", "flight": [ 1017 ] }
[]
true
{ "status": "book", "name": "David Adams", "flight": [ 1010 ] }
{ "return_month": "June", "return_day": "25", "max_price": 5000, "departure_airport": "CLT", "max_connections": 1, "departure_day": "23", "goal": "book", "departure_month": "June", "name": "David Adams", "return_airport": "LGA" }
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[ "customer: Hello.", "agent: Hello, how may I assist you today?", "customer: I am David Adams. Can you help me to book a flight ticket from CLT to LGA?", "agent: Sure, can you confirm your travel dates?", "customer: My travelling dates are 23 and 25 of June.", "agent: Do you have any another specifications?", "customer: I need a connecting flight.", "agent: United Airlines providing the ticket for you, the fare is 100 and connection limit 1. Would you like me to make the booking now?", "customer: Please proceed to booking.", "agent: Your ticket reservation done with the flight number 1010.", "customer: Thanks for helping me.", "agent: Welcome, have a great journey." ]
{ "status": "book", "name": "David Adams", "flight": [ 1010 ] }
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true
{ "status": "book", "name": "Nancy Hernandez", "flight": [ 1006 ] }
{ "return_month": "June", "return_day": "17", "max_price": 200, "departure_airport": "HOU", "max_connections": 1, "departure_day": "15", "goal": "book", "departure_month": "June", "name": "Nancy Hernandez", "return_airport": "OAK" }
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[ "customer: Hi.", "agent: Hello. How can I help you?", "customer: Please help me out in booking the ticket from HOU to OAK.", "agent: May I know your desired travel dates please?", "customer: My trip dates will be Jun 15 to Jun 17.", "agent: Do you have any specifications?", "customer: I need a connecting flight.", "agent: May I know your name please?", "customer: Nancy Hernandez is my name.", "agent: There is a flight with connection limit 1 and fare 100, shall I proceed for booking?", "customer: Please proceed.", "agent: Your ticket is booked, flight number 1006 with American Airlines.", "customer: Thank you.", "agent: Thank you for opting us." ]
{ "status": "book", "name": "Nancy Hernandez", "flight": [ 1006, 1009 ] }
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true
{ "status": "book", "name": "Patricia Brown", "flight": [ 1002 ] }
{ "return_month": "Nov", "return_day": "28", "max_price": 5000, "departure_airport": "LAS", "max_connections": -1, "departure_day": "26", "goal": "book", "departure_month": "Nov", "name": "Patricia Brown", "return_airport": "ATL" }
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[ "customer: Hi.", "agent: Hello, how may I guide you?", "customer: I am Patricia Brown here, I want to reserve my ticket from LAS to ATL, can you please help me?", "agent: Sure, can I know your preferable dates?", "customer: Sure, my planned dates of journey are from 11/26 to 11/28.", "agent: I found a direct flight 1002 of Frontier airlines matches with your preferences, can I proceed?", "customer: Ok, you can book it.", "agent: Your ticket is booked.", "customer: Thank you for your help in booking my ticket.", "agent: Thank you, have a good day." ]
{ "status": "book", "name": "Patricia Brown", "flight": [ 1002, 1017, 1023, 1026 ] }
[]
true
{ "status": "no_reservation", "name": "Ryan Taylor", "flight": [] }
{ "return_month": "Aug", "return_day": "10", "max_price": 200, "departure_airport": "OAK", "max_connections": 1, "departure_day": "8", "goal": "cancel", "departure_month": "Aug", "name": "Ryan Taylor", "return_airport": "OAK" }
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[ "customer: Hello. I am Ryan Taylor.", "agent: Hello, how can I assist you now?", "customer: I need to cancel my recent reservation, as my business meeting with my clients got cancelled. Could you help me in cancelling my recent reservation?", "agent: Sure, I would be happy to help you. Please wait for a while.", "customer: Ok.", "agent: Sorry there is no reservation found on your name.", "customer: Ok, no issues at all.", "agent: Thanks for choosing us and have a great day.", "customer: Thank you for your service." ]
{ "status": "no_reservation", "name": "Ryan Taylor", "flight": [] }
[]
true
{ "status": "book", "name": "Linda Nelson", "flight": [ 1001 ] }
{ "return_month": "Mar", "return_day": "13", "max_price": 5000, "departure_airport": "EWR", "max_connections": 1, "departure_day": "11", "goal": "book", "departure_month": "Mar", "name": "Linda Nelson", "return_airport": "CLT" }
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[ "customer: Hello.", "agent: Hi. How can I help you?", "customer: Myself Linda Nelson. I want to attend my cousin's marriage.I just want to book a ticket.", "agent: Sure, please provide me your details?", "customer: My airport codes are from NY-EWR to NC-CLT.", "agent: May I know you dates please?", "customer: My trip dates are from 03/11 to 03/13.", "agent: Delta airlines is matching your needs with 1001 fight number. Can I confirm your booking?", "customer: Ok, please book my ticket.", "agent: Your ticket was confirmed.", "customer: Thank you.", "agent: Thank you." ]
{ "status": "book", "name": "Linda Nelson", "flight": [ 1001 ] }
[]
true
{ "status": "book", "name": "George Phillips", "flight": [ 1019 ] }
{ "return_month": "May", "return_day": "9", "max_price": 1000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "7", "goal": "book", "departure_month": "May", "name": "George Phillips", "return_airport": "DCA" }
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[ "customer: Hello.", "agent: Hello, how can I assist you?", "customer: I want to book a flight ticket from SFO to DCA, can you please help me out?", "agent: Ok, please let me know your dates of journey to book a ticket.", "customer: My preferable dates are May 7 and May 9 respectively.", "agent: Ok, please can I know your specifications?", "customer: I am looking for a economy class flight and a single connecting flight limit.", "agent: Ok, please can I know if you need anything else?", "customer: No.", "agent: Ok, there is a economy class flight with 1 connection limit and the airfare is 100. Can I book a flight 1019?", "customer: Good to hear, please book for this flight.", "agent: Ok, please can I know your name to confirm?", "customer: George Phillips here.", "agent: Ok, the flight ticket is confirm and the airlines is UA. The depart time is 14:00PM and arrival time is 8:00AM.", "customer: Thank you for assisting me.", "agent: Thank you for availing our service, have safe journey." ]
{ "status": "book", "name": "George Phillips", "flight": [ 1019 ] }
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true
{ "status": "no_reservation", "name": "Matthew Garcia", "flight": [] }
{ "return_month": "Dec", "return_day": "10", "max_price": 1000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "8", "goal": "change", "departure_month": "Dec", "name": "Matthew Garcia", "return_airport": "OAK" }
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[ "customer: Hello, I am Matthew Garcia.", "agent: Hello, how could I assist you?", "customer: As my schedule of attending an press conference got postponed. Can you please help me in changing my existing reservation?", "agent: Please wait for sometime.", "customer: Sure.", "agent: There is no reservation found on your given name.", "customer: Ok, no issues. Thank you for your information.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Matthew Garcia", "flight": [] }
[]
true
{ "status": "book", "name": "Jason Wright", "flight": [ 1023 ] }
{ "return_month": "Nov", "return_day": "5", "max_price": 200, "departure_airport": "MSP", "max_connections": 1, "departure_day": "3", "goal": "book", "departure_month": "Nov", "name": "Jason Wright", "return_airport": "ORD" }
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[ "customer: Hello.", "agent: Hello. How can I assist you today?", "customer: I want to travel from MSP to ORD. Can you help me to book a flight ticket?", "agent: Please can I know your dates of journey to book?", "customer: I want to fly in the flight on Nov 03 and Nov 05.", "agent: Ok, please let me know your specifications.", "customer: I prefer to travel in economy class.", "agent: There is a flight ticket available for a connecting flight for the airfare 200. Can I book a flight 1023?", "customer: Proceed to booking.", "agent: Ok, please let me know your name to proceed.", "customer: I am Jason Wright.", "agent: The flight ticket is been confirmed and the airlines s Hawaiian. Thank you for choosing our agency.", "customer: Thank you for your help." ]
{ "status": "book", "name": "Jason Wright", "flight": [ 1023, 1028 ] }
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true
{ "status": "no_flight", "name": "Jonathan Taylor", "flight": [] }
{ "return_month": "Sept", "return_day": "19", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "17", "goal": "book", "departure_month": "Sept", "name": "Jonathan Taylor", "return_airport": "LAX" }
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[ "customer: Hi. Myself Jonathan Taylor.", "agent: Hello, how may I support you today?", "customer: I am planning for a trip with my family, can you help me with booking ticket from my departure in the afternoon time from JFK?", "agent: Sure, please share me your destination airport code?", "customer: Ok, my destination is LAX.", "agent: May I know your planned journey dates?", "customer: Fine, my planned dates are from Sept 17 to 19.", "agent: Do you want any connection in between your flight journey?", "customer: Yes, I need a connecting flight in a business class.", "agent: Do you have any other preferences?", "customer: No.", "agent: Thank you for the details, sorry there is no flight found on your given journey data.", "customer: It's ok, thanks for your information.", "agent: Thank you for reaching us, we hope see you again." ]
{ "status": "no_flight", "name": "Jonathan Taylor", "flight": [] }
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true
{ "status": "no_flight", "name": "Gary Rodrguez", "flight": [] }
{ "return_month": "Feb", "return_day": "6", "max_price": 1000, "departure_airport": "ATL", "max_connections": 1, "departure_day": "4", "goal": "book", "departure_month": "Feb", "name": "Gary Rodriguez", "return_airport": "DEN" }
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[ "customer: hello,.", "agent: Hello.", "customer: I am Gary Rodriguez.", "agent: How may I render you today?", "customer: I need to book my flight ticket to Denver, DEN to attend a event.", "agent: Ok.", "customer: Will you help me in booking me a flight ticket from Atlanta, ATL?", "agent: Sure, I will assist you in booking a flight ticket.", "customer: Thank you.", "agent: Please send me the trip dates.", "customer: 02/04 - 02/06 are my willing dates for travel.", "agent: Do you have any other requirements?", "customer: I need a halt in between my travel. 1000 is the budget.", "agent: Ok, Thanks for sharing your details. But no flights found in search.", "customer: Ok, I will choose other airline.", "agent: Thanks for availing us, Have a nice day.", "customer: Thank you for quick response." ]
{ "status": "no_flight", "name": "Gary Rodriguez", "flight": [] }
[]
false
{ "status": "book", "name": "Jerry Wilson", "flight": [ 1000 ] }
{ "return_month": "Dec", "return_day": "10", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "8", "goal": "book", "departure_month": "Dec", "name": "Jerry Wilson", "return_airport": "HOU" }
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[ "customer: Hi.", "agent: Hello. How may I help you out?", "customer: I am Jerry Wilson, want to travel from JFK to HOU. Please help me in booking my ticket.", "agent: Sure, I will help you out in booking the ticket. May I know your travelling dates please?", "customer: Sure, my travelling dates are from 12/08 to 12/10.", "agent: There is a flight with connection 1 and price 200, can I proceed?", "customer: Please proceed with the booking.", "agent: Ok, your ticket has been booked with flight number 1000.", "customer: Thank you for your help.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Jerry Wilson", "flight": [ 1000, 1014 ] }
[]
true
{ "status": "book", "name": "Michelle Brown", "flight": [ 1024 ] }
{ "return_month": "Apr", "return_day": "17", "max_price": 500, "departure_airport": "OAK", "max_connections": 1, "departure_day": "15", "goal": "book", "departure_month": "Apr", "name": "Michelle Brown", "return_airport": "DCA" }
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[ "customer: Hello.", "agent: Hello. How may I help you today?", "customer: Please reserve a flight ticket from OAK to DCA to meet my old family friends.", "agent: Sure, I am here to assist you in booking.", "customer: Thank you.", "agent: May I know your travelling dates please?", "customer: I have planned to leave on Apr 15th and return on Apr 17th.", "agent: Can you please share me your good name?", "customer: Myself Michelle Brown.", "agent: Do you need any other requirements?", "customer: I prefer normal cost airline.", "agent: There is an airline called Delta of flight 1024 in an economy class with single connection. Can I confirm your booking?", "customer: It's good, please reserve it.", "agent: Your flight ticket has been confirmed on name of Michelle Brown.", "customer: Thank you.", "agent: Thank you for availing us." ]
{ "status": "book", "name": "Michelle Brown", "flight": [ 1024, 1026 ] }
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true
{ "status": "no_reservation", "name": "Sarah Young", "flight": [] }
{ "return_month": "Nov", "return_day": "14", "max_price": 5000, "departure_airport": "CLT", "max_connections": 1, "departure_day": "12", "goal": "cancel", "departure_month": "Nov", "name": "Sarah Young", "return_airport": "PHX" }
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[ "customer: Hi.", "agent: Hello. How can I guide you?", "customer: I'm Sarah Young. I need your help in cancelling my ticket, please help me with that.", "agent: Sure, give me a minute.", "customer: Ok.", "agent: Sorry, there is no reservation found under your name.", "customer: That's ok, thank you for your information.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Sarah Young", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Patrick Lewis", "flight": [] }
{ "return_month": "Jan", "return_day": "31", "max_price": 1000, "departure_airport": "MSP", "max_connections": 1, "departure_day": "29", "goal": "book", "departure_month": "Jan", "name": "Patrick Lewis", "return_airport": "PHL" }
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[ "customer: Hi.", "agent: Hello. How may I help you?", "customer: Please help me out in booking the ticket from MSP to PHL.", "agent: May I know your travel dates?", "customer: My trip dates will be Jan 29 to Jan 31.", "agent: Do you have any connecting preferences?", "customer: I need a connecting flight.", "agent: Is there any other concern?", "customer: No.", "agent: May I know your name please?", "customer: Patrick Lewis is my name.", "agent: Sorry, no flights found at the moment as per your desired locations.", "customer: That's ok, thank you.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "Patrick Lewis", "flight": [] }
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true
{ "status": "no_flight", "name": "Lisa Hill", "flight": [] }
{ "return_month": "May", "return_day": "21", "max_price": 500, "departure_airport": "ATL", "max_connections": 0, "departure_day": "19", "goal": "book", "departure_month": "May", "name": "Lisa Hill", "return_airport": "LGA" }
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[ "customer: Hello.", "agent: Hello, how can I support you today?", "customer: I am Lisa Hill. Please book me a ticket from ATL to LGA at evening time.", "agent: Sure, I am glad to help you. May I know your journey dates please?", "customer: Thank you. I have planned to travel on 05/19 and 05/21.", "agent: Do you need any halt in between your journey?", "customer: I need a direct flight.", "agent: Is there any class preferences?", "customer: I am ok with any flight.", "agent: Thanks for your details, please wait.", "customer: Ok, I will wait.", "agent: Thank you for waiting, no flights were found based on your schedule.", "customer: Ok, no problem. Thank you.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "Lisa Hill", "flight": [] }
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true
{ "status": "book", "name": "Elizabeth Wilson", "flight": [ 1019 ] }
{ "return_month": "Sept", "return_day": "14", "max_price": 200, "departure_airport": "IAD", "max_connections": 1, "departure_day": "12", "goal": "book", "departure_month": "Sept", "name": "Elizabeth Wilson", "return_airport": "PHL" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Elizabeth Wilson.", "agent: How may I assist you today?", "customer: Can you please help me in booking my flight ticket from IAD to PHL?", "agent: Sure, please provide me your travel dates.", "customer: Ok, my travelling dates are 09/12 and 09/14.", "agent: Frontier airline is providing flight for you with price 100. Shall I proceed?", "customer: Ok, please proceed.", "agent: Your ticket has been booked with flight-1019.", "customer: Thank you.", "agent: My pleasure." ]
{ "status": "book", "name": "Elizabeth Wilson", "flight": [ 1019 ] }
[]
true
{ "status": "no_reservation", "name": "Paul Brown", "flight": [] }
{ "return_month": "May", "return_day": "23", "max_price": 500, "departure_airport": "DTW", "max_connections": 1, "departure_day": "21", "goal": "cancel", "departure_month": "May", "name": "Paul Brown", "return_airport": "JFK" }
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[ "customer: Hello,.", "agent: Hello, how may I oblige you today?", "customer: I am Paul Brown. Due to sudden changes in the dates of summit which was going to be held in the place. Could you please help me with cancellation?", "agent: Sure, could you please hold a moment, let me check your reservation.", "customer: Ok.", "agent: Thanks for your time, sorry, unfortunately no reservation found with provided name.", "customer: Ok, no issue.", "agent: Thanks for your interest, have a pleasant day.", "customer: Thank you for your response." ]
{ "status": "no_reservation", "name": "Paul Brown", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Charles Carter", "flight": [] }
{ "return_month": "Mar", "return_day": "5", "max_price": 5000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "3", "goal": "cancel", "departure_month": "Mar", "name": "Charles Carter", "return_airport": "EWR" }
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[ "customer: Hello.", "agent: Helllo.", "customer: I am Charles Carter.", "agent: How can I assist you?", "customer: I need to cancel my reservation, can you render me please?", "agent: Ok, I will help you. Please wait.", "customer: Thank you.", "agent: Sorry, there is no name found in our reservation records.", "customer: That's ok, no problem. Thank you for information.", "agent: Thank you for connecting our agency." ]
{ "status": "no_reservation", "name": "Charles Carter", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Emma Thompson", "flight": [] }
{ "return_month": "Jan", "return_day": "5", "max_price": 500, "departure_airport": "IAD", "max_connections": 1, "departure_day": "3", "goal": "book", "departure_month": "Jan", "name": "Emma Thomas", "return_airport": "MCO" }
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[ "customer: Hello, Emma Thompson here.", "agent: Hello, how can I serve you today?", "customer: I want to book a flight ticket to go for a flower's festival on 01/04, so I want to travel on 01/03 and return on 01/05. Can you please book me a flight ticket on those dates?", "agent: Sure, we are here to help you. Kindly mention your price limit.", "customer: Sure, I can pay up to 500.", "agent: Could you please provide me your airport codes?", "customer: Yes, my airport codes are Washignton, DC-DCA and Orlando, FL-MCO.", "agent: Do you need any connection preference in between the journey?", "customer: Yes, I need a connecting flight.", "agent: Ok, please wait a moment.", "customer: Ok.", "agent: Sorry to inform, no flights found with your requirement.", "customer: That's ok.", "agent: Thanks for reaching us, have a good day.", "customer: Thank you for the response." ]
{ "status": "book", "name": "Emma Thomas", "flight": [ 1006 ] }
[]
false
{ "status": "no_flight", "name": "Debra Edwards", "flight": [] }
{ "return_month": "Jan", "return_day": "21", "max_price": 500, "departure_airport": "DFW", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Jan", "name": "Debra Edwards", "return_airport": "PHL" }
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[ "customer: Hello.", "agent: Hello. How may I assist you?", "customer: Can you reserve me a ticket from DFW to PHL?", "agent: Sure, please share your planned travel dates?", "customer: My trip dates are Jan 19 to 21.", "agent: May I know your name please?", "customer: I am Debra Edwards.", "agent: Do you have any connection limits?", "customer: I need a single connecting flight.", "agent: Are you expecting any other specifications please?", "customer: No.", "agent: Sorry to inform you that, there is no flight found as per your name in our database.", "customer: Ok, no issues. Thank you for the information.", "agent: Thank you for opting us." ]
{ "status": "book", "name": "Debra Edwards", "flight": [ 1028 ] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1527590051408 }, { "button_name": "", "field_name": "from_city", "field_value": "DFW", "timestmamp": 1527590117584 }, { "button_name": "", "field_name": "to_city", "field_value": "PHX", "timestmamp": 1527590124240 }, { "button_name": "", "field_name": "departure_day", "field_value": "01/19", "timestmamp": 1527590151700 }, { "button_name": "", "field_name": "return_day", "field_value": "01/21", "timestmamp": 1527590179811 }, { "button_name": "", "field_name": "max_connection", "field_value": "1", "timestmamp": 1527590182665 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1527590190451 }, { "button_name": "", "field_name": "customer-name", "field_value": "Debra Edwards", "timestmamp": 1527590298683 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_flight", "timestmamp": 1527590313448 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1527590326656 } ]
false
{ "status": "book", "name": "Betty Nelson", "flight": [ 1009 ] }
{ "return_month": "Jan", "return_day": "3", "max_price": 1000, "departure_airport": "LAX", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "Jan", "name": "Betty Nelson", "return_airport": "ORD" }
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[ "customer: Hello.", "agent: Hello, how can I amend you today?", "customer: I am Betty Nelson, I want to book a flight to Chicago for vacation for few days. Can you book a flight on 01/01?", "agent: Sure, may I know your return date?", "customer: I will return on 01/03.", "agent: Ok, kindly mention your journey airport codes.", "customer: I will fly from CA-LAX to IL-ORD.", "agent: Ok, do you need any halt in between your journey?", "customer: Yes, I need a halt in between the journey.", "agent: Thanks for being patient, there is a flight found in 1009 UA airline with a fare of 100. Shall I proceed?", "customer: Sure, you can proceed.", "agent: Sure, your booking has been done.", "customer: Thank you for helping me.", "agent: Thank you for approaching us." ]
{ "status": "book", "name": "Betty Nelson", "flight": [ 1009, 1023 ] }
[]
true
{ "status": "no_reservation", "name": "Samuel Martin", "flight": [] }
{ "return_month": "Feb", "return_day": "17", "max_price": 1000, "departure_airport": "IAD", "max_connections": 0, "departure_day": "15", "goal": "change", "departure_month": "Feb", "name": "Samuel Martin", "return_airport": "MCO" }
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[ "customer: Hi.", "agent: Hello. How can I assist you at this moment?", "customer: Can you please help me in changing my reservation?", "agent: Sure, I am here to help you with that. May I know your name please?", "customer: I am Samuel Martin.", "agent: Please wait for a while.", "customer: Ok.", "agent: Thank you for waiting.", "customer: My pleasure.", "agent: There is no active reservation found on your name in our database to change.", "customer: Ok, no problem. Thank you.", "agent: Thank you for reaching us, have a great day." ]
{ "status": "no_reservation", "name": "Samuel Martin", "flight": [] }
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true
{ "status": "no_flight", "name": "Jennifer Smith", "flight": [] }
{ "return_month": "Nov", "return_day": "20", "max_price": 500, "departure_airport": "DFW", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "Nov", "name": "Jennifer Smith", "return_airport": "ATL" }
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[ "customer: Hello.", "agent: Hello. How may I help you?", "customer: Would you please help me in booking a ticket from DFW to ATL. Where I am going to meet my college mates.", "agent: Yes, can you tell me your dates of travel?", "customer: My itinerary travel dates are as follows Nov 18 and Nov 20.", "agent: Do you have any preferences?", "customer: I would like to board a single connecting flight where the class should be of business.", "agent: Give me a moment.", "customer: And depart time should be in the afternoon.", "agent: Sorry to inform you that there are no flights found on your requested dates.", "customer: No issue, thank you for the information.", "agent: Can I know your name?", "customer: Jennifer Smith.", "agent: Thank you for contacting us." ]
{ "status": "no_flight", "name": "Jennifer Smith", "flight": [] }
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true
{ "status": "book", "name": "Joshua Thompson", "flight": [ 1013 ] }
{ "return_month": "Feb", "return_day": "10", "max_price": 1000, "departure_airport": "DEN", "max_connections": 1, "departure_day": "8", "goal": "book", "departure_month": "Feb", "name": "Joshua Thompson", "return_airport": "IAD" }
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[ "customer: Hello,. I am Joshua Thompson.", "agent: Hello, how may I aid you?", "customer: I need to book a flight ticket to Washington with my friends, to enjoy fun-filled vacations. Could you please book a plane ticket?", "agent: Sure, please provide your travel dates?", "customer: I want to depart on 02/08 and return on 02/10.", "agent: Do you have any connection limit?", "customer: I need a connecting flight.", "agent: Please share your airport abbreviates?", "customer: My origin is CO-DEN and destination is DC-IAD.", "agent: Ok, please wait a minute I will check the availability of flights and let you know.", "customer: Ok.", "agent: Thank you for your time, there is 1013 flight available in Delta airline has fare 1200. May I proceed with this booking?", "customer: You may proceed with booking.", "agent: Ok, your booking has been confirmed.", "customer: Thank you for your quality service.", "agent: Thank you for availing with us. Have a safe flight." ]
{ "status": "no_flight", "name": "Joshua Thompson", "flight": [] }
[]
false
{ "status": "book", "name": "Ruth Hill", "flight": [ 1008 ] }
{ "return_month": "June", "return_day": "12", "max_price": 5000, "departure_airport": "SFO", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "June", "name": "Ruth Hill", "return_airport": "JFK" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Ruth Hill.", "agent: How can I help you?", "customer: I am planning to travel from SFO to JFK, can you help in finding a flight for me?", "agent: Can you please tell your travelling dates?", "customer: My date of journey is on 06/10 and I will be back on 06/12.", "agent: I found a flight with 1 connection and ticket price is just 200. Shall I proceed with it?", "customer: Proceed for booking with that flight.", "agent: Your reservation is confirmed with flight 1008 and it is Frontier airline.", "customer: Thank you for your help.", "agent: Thank you and have a nice day." ]
{ "status": "book", "name": "Ruth Hill", "flight": [ 1008, 1018 ] }
[]
true
{ "status": "book", "name": "Jason Johnson", "flight": [ 1009 ] }
{ "return_month": "July", "return_day": "2", "max_price": 1000, "departure_airport": "DEN", "max_connections": 1, "departure_day": "30", "goal": "book", "departure_month": "June", "name": "Jason Johnson", "return_airport": "OAK" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: Myself Jason Johnson. I want to travel from DEN to OAK on 06/30 to 07/02. Can you help me?", "agent: Sure,wait for a minute.", "customer: Sure.", "agent: Yes, I found a flight-1009 with Southwest airlines, Can I proceed?", "customer: Price limit shall be 1000 and connection shall be only 1, can you check this?", "agent: Yes, your ticket is booked.", "customer: Ok, thanks.", "agent: Thank you for contacting us." ]
{ "status": "book", "name": "Jason Johnson", "flight": [ 1009 ] }
[]
true
{ "status": "no_flight", "name": "Paul Gonzalez", "flight": [] }
{ "return_month": "May", "return_day": "7", "max_price": 200, "departure_airport": "DCA", "max_connections": 1, "departure_day": "5", "goal": "book", "departure_month": "May", "name": "Paul Gonzalez", "return_airport": "DFW" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: Myself Paul Gonzalez. I am planning to meet my friend at Dallas, will you help me in booking the flight ticket from DCA to DFW?", "agent: Sure, we are here to help you. Can you share me your travelling dates to book a flight ticket?", "customer: My preferable journey dates are May 05 and May 07.", "agent: How much you can afford for your ticket?", "customer: As, my budget is low I can afford only up to 200.", "agent: Do you prefer any economy class or business class?", "customer: I am comfortable with any class. I need a flight with single connection.", "agent: Ok, wait for some time I will check the availability of flights on your details and get back to you.", "customer: Ok, I will wait for your response.", "agent: Thanks for waiting there are no flights found on your details.", "customer: Ok, not an issue. Thank you for your information.", "agent: Thanks for approaching us." ]
{ "status": "no_flight", "name": "Paul Gonzalez", "flight": [] }
[]
true
{ "status": "book", "name": "Joseph Harris", "flight": [ 1025 ] }
{ "return_month": "Mar", "return_day": "18", "max_price": 200, "departure_airport": "DCA", "max_connections": 1, "departure_day": "16", "goal": "book", "departure_month": "Mar", "name": "Joseph Harris", "return_airport": "DFW" }
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[ "customer: Hello.", "agent: Hello. How may I assist you?", "customer: I am planning to attend my college fest from DCA to DFW. Can you make a reservation for me?", "agent: Ok, I will help you with that. May I know the travel dates to book?", "customer: Sure, my itinerary dates are on 03/16 and back on 03/18.", "agent: Ok, there is a flight with 1 connection limit and the airfare is 300. Can I book?", "customer: Yes, you can proceed with the booking.", "agent: May I know your name to book?", "customer: Yes, I am Joseph Harris.", "agent: Thank you for providing your travel details, the flight is been booked.", "customer: Thank you for your service.", "agent: The airlines is JetBlue and the flight is 1025. Thank you for choosing our agency." ]
{ "status": "no_flight", "name": "Joseph Harris", "flight": [] }
[]
false
{ "status": "no_reservation", "name": "Kevin Martinez", "flight": [] }
{ "return_month": "Mar", "return_day": "22", "max_price": 500, "departure_airport": "DEN", "max_connections": 1, "departure_day": "20", "goal": "cancel", "departure_month": "Mar", "name": "Kevin Martinez", "return_airport": "IAD" }
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[ "customer: Hello, myself Kevin Martinez.", "agent: Hello. Kevin, how can I render you today?", "customer: I want to cancel my recent reservation, can you please help me out?", "agent: Sure, I am here to help you out. Hold on for a moment. Let me check.", "customer: Thanks, I will wait for your response.", "agent: Sorry Kevin, there are no flights reserved on your given name.", "customer: It's ok, thank you for the information.", "agent: Welcome, thank you for choosing us. Have a great day." ]
{ "status": "no_reservation", "name": "Kevin Martinez", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Dennis Young", "flight": [] }
{ "return_month": "June", "return_day": "23", "max_price": 1000, "departure_airport": "LGA", "max_connections": 0, "departure_day": "21", "goal": "book", "departure_month": "June", "name": "Dennis Young", "return_airport": "MCO" }
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[ "customer: Hello.", "agent: Hello. How can I help you?", "customer: I am Dennis Young, and I just want to book a ticket from NY-LGA to FL-MCO for my brother's marriage.", "agent: May I know your travelling dates?", "customer: Sure, my dates of travel is from 06/21 to 06/23. Do you have any ticket for me?", "agent: As per your requirement I found a ticket for you.The price is 100, flight number is 1028 and with connection 1. Is it OK for you?", "customer: Can you please check with connection limit 0.", "agent: Sorry, I can't provide.", "customer: OK, that's fine.", "agent: Thank you.", "customer: Thank you." ]
{ "status": "no_flight", "name": "Dennis Young", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Sarah Wright", "flight": [] }
{ "return_month": "Feb", "return_day": "20", "max_price": 200, "departure_airport": "DEN", "max_connections": 1, "departure_day": "18", "goal": "change", "departure_month": "Feb", "name": "Sarah Wright", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello. How may I assist you?", "customer: I want to change my travel dates in my reservation so can you please help me with that?", "agent: Sure. Tell me your name please?", "customer: Thank you for your response, my name is Sarah Wright.", "agent: Please wait.", "customer: Ok.", "agent: Thanks for waiting. But I am sorry to say that there is no flight reservation on your name to change it.", "customer: Oh! It's ok, no problem.", "agent: Thank you.", "customer: Thank you for your information." ]
{ "status": "no_reservation", "name": "Sarah Wright", "flight": [] }
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true
{ "status": "book", "name": "Shirley Robinson", "flight": [ 1026 ] }
{ "return_month": "July", "return_day": "23", "max_price": 200, "departure_airport": "LAS", "max_connections": 0, "departure_day": "21", "goal": "book", "departure_month": "July", "name": "Shirley Robinson", "return_airport": "IAD" }
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[ "customer: Hi. I am Shirley Robinson.", "agent: Hello, how can I help you now?", "customer: I need to book a flight ticket from LAS to IAD, Can you please help me for booking?", "agent: Sure, please share me your planned journey dates?", "customer: I would like to travel on 07/21 to return on 07/23.", "agent: May I know your connection limit?", "customer: I need a connecting flight.", "agent: Please share me your depart and return flight timing?", "customer: I would be return on morning.", "agent: Do you have any other requirement related to booking?", "customer: No.", "agent: Thank you for the details, I found a connecting flight 1026 of airline Southwest, fare is 200 and class is economy. Shall I proceed with booking?", "customer: Ok, proceed for booking.", "agent: Your flight ticket has been booked.", "customer: Thanks for your information.", "agent: Thank you for reaching us, have a nice journey." ]
{ "status": "no_flight", "name": "Shirley Robinson", "flight": [] }
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false
{ "status": "no_flight", "name": "Donald Roberts", "flight": [] }
{ "return_month": "Sept", "return_day": "13", "max_price": 500, "departure_airport": "MCO", "max_connections": 0, "departure_day": "11", "goal": "book", "departure_month": "Sept", "name": "Donald Roberts", "return_airport": "PHX" }
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[ "customer: Hello.", "agent: Hello. How can I assist you today?", "customer: I want a direct flight from Orlando to Phoenix.", "agent: Sure, can you please share your travel dates?", "customer: My journey dates are 09/11 and 09/13.", "agent: Could you please help me with airport codes?", "customer: My airport codes are MCO and PHX.", "agent: May I know your name to proceed further?", "customer: Donald Roberts here.", "agent: Donald, there is no flight available at your requested dates.", "customer: It's ok, thank you for your help.", "agent: Thank you for contacting us." ]
{ "status": "no_flight", "name": "Donald Roberts", "flight": [] }
[]
true
{ "status": "book", "name": "Joshua Edwards", "flight": [ 1004 ] }
{ "return_month": "Mar", "return_day": "2", "max_price": 200, "departure_airport": "ATL", "max_connections": 1, "departure_day": "29", "goal": "book", "departure_month": "Feb", "name": "Joshua Edwards", "return_airport": "MCO" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Joshua Edwards.", "agent: How can I help you at this moment?", "customer: Can you please help me in booking a flight ticket from Atlanta, ATL to reach Orlando, MCO?", "agent: Sure, I am here to help you. Can you please provide your journey dates?", "customer: My travelling dates are from Feb 29 to Mar 02.", "agent: Do you have any connection limit for this trip?", "customer: My max connection is 1.", "agent: Do you have any specific depart and arrival timings for this trip?", "customer: My return time is morning.", "agent: Do you have any other specifications for this trip?", "customer: I am comfortable with any flight.", "agent: UA airlines is providing connecting flight on this route with a ticket fare of 200 and flight departs at 13:00PM and arrives at 11:00AM, shall I book your ticket in this flight?", "customer: Sure, you can proceed for booking.", "agent: Joshua Edwards, your ticket is booked in flight number 1004.", "customer: Thanks for your excellent support in flight booking.", "agent: You are welcome and have a safe journey." ]
{ "status": "book", "name": "Joshua Edwards", "flight": [ 1004 ] }
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true
{ "status": "no_reservation", "name": "Timothy Thompson", "flight": [] }
{ "return_month": "Apr", "return_day": "29", "max_price": 200, "departure_airport": "MCO", "max_connections": 1, "departure_day": "27", "goal": "change", "departure_month": "Apr", "name": "Timothy Thompson", "return_airport": "AUS" }
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[ "customer: Hi.", "agent: Hello, how can I assist you now?", "customer: I need your assistance about modification of my reservation which I have done long back to travel in the next month to Chicago but all of sudden my schedule got postponed to some other as on of my relative got expired last night. Can you please help me about that?", "agent: Sure, I am happy to help you with that.", "customer: Thank you for your positive response.", "agent: Can I have your name please?", "customer: Sure, my name is Timothy Thompson.", "agent: Ok, please wait a moment.", "customer: Sure, I will wait.", "agent: Sorry Robert Perez, no reservation has found under your name to change.", "customer: Not a big deal, anyways thank you for the information.", "agent: Thank you for choosing us, have a good day." ]
{ "status": "no_reservation", "name": "Timothy Thompson", "flight": [] }
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true
{ "status": "book", "name": "Jeffrey Wright", "flight": [ 1005 ] }
{ "return_month": "Feb", "return_day": "23", "max_price": 500, "departure_airport": "LGA", "max_connections": 1, "departure_day": "21", "goal": "book", "departure_month": "Feb", "name": "Jeffrey Wright", "return_airport": "HOU" }
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[ "customer: Hello, I am Jeffrey Wright.", "agent: Hello, how can I assist you?", "customer: I need to book a flight ticket to Houston for my alumni meet, please help me in booking from LGA to HOU?", "agent: Sure, when are you planning to travel?", "customer: My journey is from 02/21 to 02/23.", "agent: Please provide your specifications.", "customer: I need a connecting flight.", "agent: Hawaiian airlines with single connection and price is 100 of 1005 flight.", "customer: Ok, go ahead.", "agent: Your ticket has been confirmed.", "customer: Thanks for your service.", "agent: Thank you." ]
{ "status": "book", "name": "Jeffrey Wright", "flight": [ 1005, 1007, 1023 ] }
[]
true
{ "status": "book", "name": "Jonathan Walker", "flight": [ 1006 ] }
{ "return_month": "Mar", "return_day": "26", "max_price": 500, "departure_airport": "MCO", "max_connections": 1, "departure_day": "24", "goal": "book", "departure_month": "Mar", "name": "Jonathan Walker", "return_airport": "SEA" }
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[ "customer: Hi.", "agent: Hello, how can I help you today?", "customer: Please help me in booking flight ticket from MCO to SEA.", "agent: Sure, please share your planned travel dates?", "customer: My trip dates are Mar 24 to Mar 26.", "agent: Do you have any connection limit?", "customer: I prefer to travel in connecting flight.", "agent: Any other preferences?", "customer: No.", "agent: Can I have your name please?", "customer: Jonathan Walker here.", "agent: United airlines direct flight 1006 available with fare is 200, shall I confirm this economy class flight?", "customer: You can proceed.", "agent: Ok, your ticket has been processed.", "customer: Thank you for booking.", "agent: Thank you for opting us." ]
{ "status": "book", "name": "Jonathan Walker", "flight": [ 1006 ] }
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true
{ "status": "book", "name": "Patrick Williams", "flight": [ 1008 ] }
{ "return_month": "Feb", "return_day": "7", "max_price": 5000, "departure_airport": "MCO", "max_connections": 1, "departure_day": "5", "goal": "book", "departure_month": "Feb", "name": "Patrick Williams", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Patrick Williams.", "agent: How may I guide you today?", "customer: I want to book a ticket from MCO to IAH, can you please book a ticket?", "agent: Sure, I will help you with that. Can you please share you preferable journey dates?", "customer: My travelling dates are on Feb 05 and Feb 07.", "agent: Do you have any class preference?", "customer: No.", "agent: Is there any connection limit?", "customer: No. Sorry, I need single connection.", "agent: Do you have any specifications?", "customer: I want to return in the afternoon.", "agent: I found a flight ticket for you with 0 connection is it ok for you?", "customer: I am okay with it. You can proceed.", "agent: The flight number is 1008 in economy class, I confirmed your ticket successfully.", "customer: Thank you, may I know the airline name.", "agent: The airline is Delta.", "customer: Thank you.", "agent: Thank you for reaching us." ]
{ "status": "book", "name": "Patrick Williams", "flight": [ 1008 ] }
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true
{ "status": "book", "name": "Williams Hernandez", "flight": [ 1011 ] }
{ "return_month": "Dec", "return_day": "11", "max_price": 5000, "departure_airport": "MSP", "max_connections": 1, "departure_day": "9", "goal": "book", "departure_month": "Dec", "name": "William Hernandez", "return_airport": "EWR" }
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[ "customer: Hello, I am Williams Hernandez.", "agent: Hello,. How may I help you?", "customer: I want to visit EWR from my hometown MSP, can you help me with single connection of flight?", "agent: Ok. Please provide your journey dates?", "customer: My depart is on 12/09 and return on 12/11.", "agent: Ticket is available with flight number 1011, price is 200. Flight connections is 1 with airline Southwest.", "customer: OK, proceed with booking.", "agent: Ticket is booked.", "customer: Thank you for the help.", "agent: Thanks." ]
{ "status": "book", "name": "William Hernandez", "flight": [ 1011 ] }
[]
false
{ "status": "no_reservation", "name": "George Thomas", "flight": [] }
{ "return_month": "Oct", "return_day": "3", "max_price": 1000, "departure_airport": "IAD", "max_connections": 1, "departure_day": "1", "goal": "cancel", "departure_month": "Oct", "name": "George Thomas", "return_airport": "LGA" }
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[ "customer: Hi. I am George Thomas.", "agent: Hello, how can I serve you?", "customer: I want to cancel my recent reservation, because I want to travel with my friends by road.", "agent: Ok.", "customer: So, can you help me with it?", "agent: Sure, I am here to help you.", "customer: Thank you.", "agent: Please wait for a while, I will check your reservation.", "customer: Ok.", "agent: Thank you for your time, there is no reservation found on your name.", "customer: That's ok. Thank you for the response.", "agent: Thank you for availing us." ]
{ "status": "no_reservation", "name": "George Thomas", "flight": [] }
[]
true
{ "status": "book", "name": "Jeffrey Collins", "flight": [ 1008 ] }
{ "return_month": "Sept", "return_day": "23", "max_price": 5000, "departure_airport": "OAK", "max_connections": 1, "departure_day": "21", "goal": "book", "departure_month": "Sept", "name": "Jeffrey Collins", "return_airport": "DEN" }
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[ "customer: Hi.", "agent: Hello. How can I hand helping to you?", "customer: I am Jeffrey Collins want to attend a workshop at Denver, can you book a ticket from OAK to DEN?", "agent: Sure, can you please provide me the dates of your trip?", "customer: Sure, my travelling dates will be 09/21 and 09/23.", "agent: I found a 1 lay by in your journey in AA airlines, can I proceed with booking?", "customer: Yes, proceed with my booking.", "agent: Ok, the ticket booking is done in 1008 flight number.", "customer: Thank you.", "agent: Most welcome." ]
{ "status": "book", "name": "Jeffrey Collins", "flight": [ 1008 ] }
[]
true
{ "status": "no_flight", "name": "Christopher Martinez", "flight": [] }
{ "return_month": "Feb", "return_day": "24", "max_price": 5000, "departure_airport": "MCO", "max_connections": 0, "departure_day": "22", "goal": "book", "departure_month": "Feb", "name": "Christopher Martinez", "return_airport": "LGA" }
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[ "customer: Hello.", "agent: Hello, how can I assist you today?", "customer: Can you help me to book a flight ticket from MCO to LGA?", "agent: Sure, may I know your planned travel dates?", "customer: My travel dates are Feb 22 and Feb 24.", "agent: Do you want connecting flight?", "customer: I prefer direct flight for this trip.", "agent: Do you have any other requirements?", "customer: No, thanks for asking.", "agent: May I know your name please?", "customer: I am Christopher Martinez.", "agent: Sorry, there are no flights found with your given details.", "customer: No problem, thank you for the information.", "agent: Thank you for opting us." ]
{ "status": "no_flight", "name": "Christopher Martinez", "flight": [] }
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true
{ "status": "book", "name": "Katherine Collins", "flight": [ 1002 ] }
{ "return_month": "Apr", "return_day": "10", "max_price": 5000, "departure_airport": "MCO", "max_connections": 1, "departure_day": "8", "goal": "book", "departure_month": "Apr", "name": "Katherine Collins", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello. How can I assist you today?", "customer: I am Katherine Collins planning to visit Houston, can you book a ticket on 04/08 and 04/10?", "agent: Sure, will you provide your airport codes please?", "customer: Sure, I want to fly from MCO to IAH.", "agent: Please give me a moment.", "customer: Ok.", "agent: Thank you for waiting. There is a flight with price 100 and the connections 1 is available. Shall I proceed for booking the ticket?", "customer: Yes, proceed with my booking.", "agent: Your ticket is booked. The flight number is 1002 and the airline is UA.", "customer: Thank you.", "agent: Thank you for reaching us. Have a great day." ]
{ "status": "book", "name": "Katherine Collins", "flight": [ 1002, 1003 ] }
[]
true
{ "status": "no_reservation", "name": "Richard Nelson", "flight": [] }
{ "return_month": "Aug", "return_day": "8", "max_price": 1000, "departure_airport": "ATL", "max_connections": 1, "departure_day": "6", "goal": "cancel", "departure_month": "Aug", "name": "Richard Nelson", "return_airport": "PHX" }
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[ "customer: Hello.", "agent: Hello, what kind of help you are looking for?", "customer: I want to cancel my recent reservation, can you please help me?", "agent: Sure, may I know your name please?", "customer: I reserved my ticket under the name Richard Nelson.", "agent: Ok, please be on hold for some time.", "customer: Sure, I will wait.", "agent: Sorry, we could not find any reservation on your name in our database.", "customer: No issue, anyway thank you for checking.", "agent: Thank you for choosing us." ]
{ "status": "no_reservation", "name": "Richard Nelson", "flight": [] }
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true
{ "status": "book", "name": "David Smith", "flight": [ 1004 ] }
{ "return_month": "Aug", "return_day": "23", "max_price": 1000, "departure_airport": "OAK", "max_connections": 1, "departure_day": "21", "goal": "book", "departure_month": "Aug", "name": "David Smith", "return_airport": "SFO" }
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[ "customer: Hello. I am David Smith.", "agent: Hello, How can I respond to your request?", "customer: Can you please help me in booking a flight ticket from OAK to SFO?", "agent: Sure, we are ecstatic to help you. On which dates would you like me to book a flight ticket for you?", "customer: I would like to fly on Aug 21 and return on Aug 23.", "agent: Would you like to travel in an economy class or in a business class?", "customer: I am comfortable with any class.", "agent: Please be on hold for sometime to check the suitable flight for your journey.", "customer: Ok.", "agent: We have found a connected flight with AA airlines, flight number 1004 and the fare of 100. Would you like me to book the ticket?", "customer: You can proceed to booking.", "agent: Your ticket has been confirmed.", "customer: Thank you.", "agent: Thanks for approaching us." ]
{ "status": "book", "name": "David Smith", "flight": [ 1004, 1017 ] }
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true
{ "status": "no_flight", "name": "Carol Miller", "flight": [] }
{ "return_month": "May", "return_day": "3", "max_price": 500, "departure_airport": "DTW", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "May", "name": "Carol Miller", "return_airport": "JFK" }
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[ "customer: Hi.", "agent: Hello, how may I help you?", "customer: Can you please check a flight from DTW to JFK?", "agent: Sure, we are glad to assist you.", "customer: Thank you.", "agent: On which dates would you like me to book a flight ticket for you?", "customer: I will fly on May 1st and intend to return on May 3rd.", "agent: Would you like to travel in economy or business class?", "customer: I am comfortable to travel in any class.", "agent: May I know your good name?", "customer: I am Carol Miller.", "agent: Help me with your connection limit?", "customer: Sure, I need a connecting flight.", "agent: Please, wait.", "customer: Sure.", "agent: Thank you for waiting, sorry there is no flight available on your journey data.", "customer: No problem, thanks for your information.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Carol Miller", "flight": [] }
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true
{ "status": "no_flight", "name": "Stephen Hill", "flight": [] }
{ "return_month": "Sept", "return_day": "21", "max_price": 500, "departure_airport": "EWR", "max_connections": 0, "departure_day": "19", "goal": "book", "departure_month": "Sept", "name": "Stephen Hill", "return_airport": "MCO" }
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[ "customer: Hello.", "agent: Hello, how can I help you?", "customer: I have an urgent meeting in Orlando, FL - MCO. I want to go for a direct flight under price of 500.", "agent: Sure, May I know your journey dates and source point?", "customer: Can you help me to book? Ok, I want to start from New York, NY - EWR. My travel dates must be 09/19 and 09/21.", "agent: Thank you for the details. Please wait a moment, I will check and let you know.", "customer: Sure.", "agent: Thank you for waiting, We did not find any flight based on your given details.", "customer: Ok, no problem at all.", "agent: Thank you for reaching us, Have a nice day ahead.", "customer: Thanks for the information.", "agent: May I know you name?", "customer: Sure, I am Stephen Hill.", "agent: Thank you." ]
{ "status": "no_flight", "name": "Stephen Hill", "flight": [] }
[]
true
{ "status": "book", "name": "Kimberly Johnson", "flight": [ 1002 ] }
{ "return_month": "May", "return_day": "29", "max_price": 500, "departure_airport": "PHX", "max_connections": 1, "departure_day": "27", "goal": "book", "departure_month": "May", "name": "Kimberly Johnson", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello, how may I assist you?", "customer: I am planning to visit Seattle, SEA, can you find a flight ticket from PHX?", "agent: Sure, what date will you be travelling?", "customer: I am willing to travel in these dates: 05/27 and 05/29.", "agent: Please, wait a moment let me check the best flight to you.", "customer: Ok.", "agent: There is a flight in our airline with flight number 1004, and AA airline. Can I proceed it?", "customer: If the connection limit is 1, then go ahead with booking.", "agent: Yes, it is with 1 connection limit. Your ticket has been booked successfully.", "customer: Ok, thank you for aiding me.", "agent: Thank you for reaching, have a great service with AA airline. May I know your name?", "customer: Thank you. My name is Kimberly Johnson.", "agent: Thank you Johnson." ]
{ "status": "book", "name": "Kimberly Johnson", "flight": [ 1004 ] }
[]
false
{ "status": "book", "name": "Rebecca Thomas", "flight": [ 1007 ] }
{ "return_month": "May", "return_day": "9", "max_price": 5000, "departure_airport": "LGA", "max_connections": 1, "departure_day": "7", "goal": "change", "departure_month": "May", "name": "Rebecca Thomas", "return_airport": "MCO" }
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[ "customer: Hi.", "agent: Hello, how can I aid you today?", "customer: I need to amend an existing reservation, can you please help me?", "agent: Sure, may I know your good name?", "customer: Rebecca Thomas here.", "agent: We found a reservation on your name, please share your trip dates.", "customer: Sure, my planned travelling dates are May 07 and 09 respectively.", "agent: May I know your airport codes?", "customer: Sure, my airports codes are LGA and MCO respectively.", "agent: Do you need a connecting flight?", "customer: Yes, flight has to be with a single connection.", "agent: Do you have any other specifications?", "customer: No, thank you for asking.", "agent: Thank you for your details, we found a connecting flight 1007 in class economy which is in Jet Blue airline. Shall I proceed?", "customer: Please proceed for booking.", "agent: Your ticket has been confirmed.", "customer: Thank you for your service.", "agent: Thank you." ]
{ "status": "change", "name": "Rebecca Thomas", "flight": [ 1007 ] }
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false
{ "status": "no_reservation", "name": "Samuel White", "flight": [] }
{ "return_month": "Oct", "return_day": "8", "max_price": 5000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "6", "goal": "change", "departure_month": "Oct", "name": "Samuel White", "return_airport": "DTW" }
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[ "customer: Hello.", "agent: Hello, how can I help you?", "customer: I want to change my existing reservation due to heavy rainfall, can you please help me with that?", "agent: Sure, can you provide me your name?", "customer: My name is Samuel White.", "agent: Give me a moment.", "customer: Sure.", "agent: Samuel White. I regret to inform that there is no reservation by your name.", "customer: No problem, thank you.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Samuel White", "flight": [] }
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true
{ "status": "no_reservation", "name": "Jonathan Parker", "flight": [] }
{ "return_month": "Feb", "return_day": "16", "max_price": 500, "departure_airport": "DEN", "max_connections": 1, "departure_day": "14", "goal": "cancel", "departure_month": "Feb", "name": "Jonathan Parker", "return_airport": "ATL" }
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[ "customer: Hello, I am Jonathan Parker.", "agent: Hello, how can I assist you?", "customer: Due to an emergency, I need to cancel my reservation. Can you please help me with it?", "agent: Just hold on a moment, let me check and revert to you.", "customer: Ok.", "agent: There is no reservation found with your given name.", "customer: Ok, not an issue. Thank you for choosing us.", "agent: Thank you for approaching us." ]
{ "status": "no_reservation", "name": "Jonathan Parker", "flight": [] }
[]
true
{ "status": "book", "name": "Charles Green", "flight": [ 1010 ] }
{ "return_month": "Feb", "return_day": "6", "max_price": 500, "departure_airport": "JFK", "max_connections": 1, "departure_day": "4", "goal": "book", "departure_month": "Feb", "name": "Charles Green", "return_airport": "OAK" }
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[ "customer: Hello, I am Charles Green.", "agent: Hello, how can I help you for the day?", "customer: Can you please help me with booking a flight ticket from JFK to OAK?", "agent: Can you please share your travelling dates?", "customer: My travelling dates are from Feb 04 to Feb 06.", "agent: Do you have class preference?", "customer: I am comfortable with any class.", "agent: Do you need connection limit?", "customer: I need a connecting flight.", "agent: Do you prefer airline?", "customer: I prefer normal cost airline.", "agent: We found Delta Airline with fare 100 and flight number is 1010 with connecting flight. Shall I proceed with the booking?", "customer: You can proceed with booking.", "agent: Your booking has been confirmed.", "customer: Thank you for the help.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Charles Green", "flight": [ 1010, 1018 ] }
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true
{ "status": "no_reservation", "name": "Virginia Smith", "flight": [] }
{ "return_month": "Sept", "return_day": "5", "max_price": 200, "departure_airport": "DTW", "max_connections": 0, "departure_day": "3", "goal": "cancel", "departure_month": "Sept", "name": "Virginia Smith", "return_airport": "HOU" }
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[ "customer: Hi.", "agent: Hello, how can I help you?", "customer: My name is Virginia Smith, can you please help me to cancel my reservation?", "agent: Sure, I will help you.", "customer: Thank you.", "agent: There is no reservation on your name in our database.", "customer: No problem. Thank you so much.", "agent: Thank you for opting us." ]
{ "status": "no_reservation", "name": "Virginia Smith", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Jacob Carter", "flight": [] }
{ "return_month": "Jan", "return_day": "8", "max_price": 5000, "departure_airport": "PHX", "max_connections": 1, "departure_day": "6", "goal": "book", "departure_month": "Jan", "name": "Jacob Carter", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello, how may I help you today?", "customer: I am Jacob Carter.", "agent: Ok.", "customer: I would like to book a ticket from PHX to SEA, can you please help me out?", "agent: Sure, I would be happy to help you. Let me know your connection limit.", "customer: I need a connection limit 1.", "agent: In which class would you like me to book your flight ticket?", "customer: I don't have any class preferences.", "agent: On which dates would you like me to book a flight ticket for you?", "customer: Ok, you can proceed. I will mention the dates.", "agent: Ok.", "customer: I am travelling on these dates Jan 6th and 8th.", "agent: Do you have any other requirements?", "customer: I prefer departure in the afternoon.", "agent: Ok, please wait a moment, let me search a flight for you.", "customer: Sure.", "agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.", "customer: Ok no problem, thank you for your services.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "Jacob Carter", "flight": [] }
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true
{ "status": "no_flight", "name": "Lisa Smith", "flight": [] }
{ "return_month": "Jan", "return_day": "7", "max_price": 1000, "departure_airport": "BOS", "max_connections": 1, "departure_day": "5", "goal": "book", "departure_month": "Jan", "name": "Lisa Smith", "return_airport": "PHL" }
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[ "customer: Hi.", "agent: Hello, how can I best assist you now?", "customer: Can you please avail me a flight ticket from BOS to PHL?", "agent: Kindly mention your travelling dates?", "customer: My trip dates are Jan 5 - Jan 7.", "agent: Do you need any break in between journey?", "customer: I need a single connection.", "agent: May I know your name?", "customer: Lisa Smith here.", "agent: Is there any another specifications on your trip?", "customer: No.", "agent: Thanks for sharing your details, we are unable to provide flight in between your journey routes.", "customer: No issues, thank you.", "agent: Thanks for reaching us." ]
{ "status": "no_flight", "name": "Lisa Smith", "flight": [] }
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true
{ "status": "book", "name": "Christine Brown", "flight": [ 1004 ] }
{ "return_month": "Jan", "return_day": "14", "max_price": 200, "departure_airport": "PHX", "max_connections": 1, "departure_day": "12", "goal": "book", "departure_month": "Jan", "name": "Christine Brown", "return_airport": "LGA" }
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[ "customer: Hello. I am Christine Brown.", "agent: Hello. How can I help you?", "customer: I want to attend my friend's wedding in New York.Can you help me to book a flight ticket from PHX to LGA?", "agent: Sure, please tell your travelling dates?", "customer: I want to depart on 01/12 and return by 01/14.", "agent: Delta airlines is available with 1 connection and ticket price is just 200. Shall I proceed with it?", "customer: Please book this ticket for me.", "agent: Your reservation is confirmed with flight 1004.", "customer: Thank you for helping me out.", "agent: Thank you and have a nice day." ]
{ "status": "book", "name": "Christine Brown", "flight": [ 1004, 1026 ] }
[]
true
{ "status": "book", "name": "Eric Edwards", "flight": [ 1014 ] }
{ "return_month": "Oct", "return_day": "26", "max_price": 500, "departure_airport": "BOS", "max_connections": 1, "departure_day": "24", "goal": "book", "departure_month": "Oct", "name": "Eric Edwards", "return_airport": "PHL" }
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[ "customer: Hello. I am Eric Edwards.", "agent: Hello, how may I guide you?", "customer: I planned to attend for a wedding in PHL,can you please help me to book a flight ticket from BOS?", "agent: Sure, may I know your trip dates?", "customer: I planned to travel on 10/24 and 10/26.", "agent: The UA airline with flight number 1014 is available having price as 2 00 and connection as 1.", "customer: Ok, please confirm my booking.", "agent: Ok, your reservation is done.", "customer: Thank you.", "agent: My pleasure." ]
{ "status": "book", "name": "Eric Edwards", "flight": [ 1014 ] }
[]
true
{ "status": "book", "name": "Nicole Brown", "flight": [ 1026 ] }
{ "return_month": "Mar", "return_day": "20", "max_price": 500, "departure_airport": "DFW", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "Mar", "name": "Nicole Brown", "return_airport": "PHL" }
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[ "customer: Hello.", "agent: Hello, how may I assist you?", "customer: Nicole Brown here. In March month please reserve me a plane ticket to PHL from DFW.", "agent: May I know your preferable dates?", "customer: My planned travelling dates are from 03/18 to 03/20.", "agent: There is a flight available on your requested dates from Hawaiian airlines with 1 connecting flight.", "customer: Ok, please proceed.", "agent: Your ticket is booked with flight 1026.", "customer: Thank you so much.", "agent: Most welcome." ]
{ "status": "book", "name": "Nicole Brown", "flight": [ 1009 ] }
[]
false
{ "status": "book", "name": "Thomas Moore", "flight": [ 1004 ] }
{ "return_month": "July", "return_day": "28", "max_price": 500, "departure_airport": "AUS", "max_connections": 1, "departure_day": "26", "goal": "book", "departure_month": "July", "name": "Thomas Moore", "return_airport": "HOU" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Thomas Moore.", "agent: How can I assist you today?", "customer: Please book me a ticket from AUS to HOU to meet my family.", "agent: Sure, will you mention your travelling dates please?", "customer: My travelling dates are from 07/26 to 07/28.", "agent: Please give me a moment.", "customer: Ok.", "agent: Thanks for waiting, there is a flight with price 100 and the connections 0 is available. Shall I confirm your ticket?", "customer: Ok, please book this ticket.", "agent: Your ticket is booked. The flight number is 1004 and the airline is AA.", "customer: Thank you.", "agent: Welcome, have a great day." ]
{ "status": "book", "name": "Thomas Moore", "flight": [ 1004, 1022 ] }
[]
true
{ "status": "no_flight", "name": "Richard Clark", "flight": [] }
{ "return_month": "July", "return_day": "16", "max_price": 200, "departure_airport": "PHX", "max_connections": 1, "departure_day": "14", "goal": "book", "departure_month": "July", "name": "Richard Clark", "return_airport": "EWR" }
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[ "customer: Hi.", "agent: Hello. How can I help you?", "customer: I am Richard Clark, can you please help me in booking a flight ticket from PHX to EWR?", "agent: Sure, I will help you for booking. Can you please provide me your travelling dates?", "customer: My trip dates are from 07/14 till 0/716.", "agent: Ok, give me a moment.", "customer: Ok, take your time.", "agent: Sorry, there is no flights is available on your route.", "customer: It's ok, thank you for checking.", "agent: Welcome." ]
{ "status": "no_flight", "name": "Richard Clark", "flight": [] }
[]
true
{ "status": "book", "name": "Edward Hernandez", "flight": [ 1002 ] }
{ "return_month": "Dec", "return_day": "4", "max_price": 5000, "departure_airport": "BOS", "max_connections": 1, "departure_day": "2", "goal": "book", "departure_month": "Dec", "name": "Edward Hernandez", "return_airport": "MCO" }
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[ "customer: Hello.", "agent: Hello, how may I assist you?", "customer: I am Edward Hernandez, I am willing to have a trip in the month of December in Orlando city for two days. Can you help me with my flight ticket booking from Boston?", "agent: Sure, may I know your planned travel dates please?", "customer: Thank you for reacting positively, my planned travel dates are 12/02 and 12/04.", "agent: Can you please share your source and destination airport codes?", "customer: Sure, my nearest airports as my source and destination are BOS and MCO respectively.", "agent: There is a flight available on your requested dates from Frontier airlines with 1 connecting flight.Shall I confirm your booking?", "customer: You may confirm my reservation with this flight.", "agent: Your ticket is booked with flight 1002.", "customer: Thank you for our quick response.", "agent: You are welcome." ]
{ "status": "book", "name": "Edward Hernandez", "flight": [ 1002 ] }
[]
true
{ "status": "no_reservation", "name": "Amanda King", "flight": [] }
{ "return_month": "Oct", "return_day": "24", "max_price": 500, "departure_airport": "ATL", "max_connections": 1, "departure_day": "22", "goal": "cancel", "departure_month": "Oct", "name": "Amanda King", "return_airport": "DTW" }
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[ "customer: Hello.", "agent: Hello. How may I assist you?", "customer: I would like to cancel my reservation due to heavy rains. Will you please help me with that?", "agent: Sure, may I know your name please?", "customer: Myself Amanda King.", "agent: Sorry, no reservation has been found on your name in our database.", "customer: It's ok fine. Thank you for your information.", "agent: Thank you for choosing us, have a nice day." ]
{ "status": "no_reservation", "name": "Amanda King", "flight": [] }
[]
true
{ "status": "book", "name": "Anna Adams", "flight": [ 1013 ] }
{ "return_month": "Apr", "return_day": "21", "max_price": 1000, "departure_airport": "JFK", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Apr", "name": "Anna Adams", "return_airport": "IAH" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: I would like to travel from JFK to IAH, can you find flight in my route?", "agent: Sure, may I know your travelling dates?", "customer: My preferable dates of travelling will be from 04/19 till 04/21.", "agent: Ok, may I know your name?", "customer: Please, book the flight ticket on Anna Adams.", "agent: Yes, I found a ticket -1013 with southwest airlines, can I proceed?", "customer: Make sure that connection limit should be 1.", "agent: Yes, the flight is of connection 1.", "customer: Please, proceed it.", "agent: Yes, your ticket has been booked.", "customer: Thank you for your service.", "agent: Thank you for contacting us." ]
{ "status": "book", "name": "Anna Adams", "flight": [ 1013 ] }
[]
true
{ "status": "book", "name": "Anthony Edwards", "flight": [ 1003 ] }
{ "return_month": "Mar", "return_day": "30", "max_price": 500, "departure_airport": "ATL", "max_connections": 1, "departure_day": "28", "goal": "book", "departure_month": "Mar", "name": "Anthony Edwards", "return_airport": "DFW" }
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[ "customer: Hi.", "agent: Hello, how can I help you?", "customer: My name is Anthony Edwards. I would like to travel from ATL to DFW.", "agent: Ok Edwards, could you please share your preferable dates?", "customer: The journey dates are from 03/28 to 03/30. Make sure that the price and connection limit should be 500 and 1 respectively.", "agent: Ok, the JetBlue airlines is available for you with connection 1 and price 100.", "customer: Sure, you can proceed booking my ticket.", "agent: Ok, your ticket is confirmed with flight number 1003. Thank you for reaching us.", "customer: You are welcome.", "agent: Have a safe journey." ]
{ "status": "book", "name": "Anthony Edwards", "flight": [ 1003, 1022 ] }
[]
true
{ "status": "book", "name": "Frank Allen", "flight": [ 1009 ] }
{ "return_month": "July", "return_day": "12", "max_price": 5000, "departure_airport": "LGA", "max_connections": 1, "departure_day": "10", "goal": "book", "departure_month": "July", "name": "Frank Allen", "return_airport": "ORD" }
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[ "customer: Hello.", "agent: Hello, how may I aid you today?", "customer: Can you please help me to book a flight from LGA to ORD?", "agent: Sure, on which dates would you like me to book a flight ticket for you?", "customer: I want to depart on July 10 and need to return on July 12.", "agent: Do you need a lay by in between your journey?", "customer: Yes, I need a lay by in between journey.", "agent: Are there any more specifications?", "customer: No.", "agent: On what name, do I need to reserve the ticket?", "customer: Frank Allen.", "agent: We found a connecting flight 1009 from Frontier airline with a fare 100. Shall I proceed?", "customer: Ok, please proceed.", "agent: Your ticket has been confirmed in economy class.", "customer: Thank you.", "agent: Thank you for availing us." ]
{ "status": "book", "name": "Frank Allen", "flight": [ 1009, 1025 ] }
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true
{ "status": "book", "name": "James Rodriguez", "flight": [ 1000 ] }
{ "return_month": "Mar", "return_day": "3", "max_price": 200, "departure_airport": "BOS", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "Mar", "name": "James Rodriguez", "return_airport": "LAS" }
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[ "customer: Hello.", "agent: Hello. How may I assist you?", "customer: Can you please help me in booking a flight ticket from BOS to LAS?", "agent: Sure, I am here to help you. Can you please help me with your planned travel dates?", "customer: I want to fly on Mar 01 and return on Mar 03.", "agent: May I know your name please to proceed further?", "customer: Myself James Rodriguez.", "agent: Do you need a connecting flight or a direct flight?", "customer: I need a single connection.", "agent: Do you have any other specifications?", "customer: No.", "agent: I found an economy class in Delta airlines with fare 100 and it has single connection. Can I book your ticket?", "customer: You can proceed to booking.", "agent: Ok, your booking is confirmed with flight number 1000.", "customer: Thank you.", "agent: Thank you for choosing us, have a nice day." ]
{ "status": "book", "name": "James Rodriguez", "flight": [ 1000, 1002, 1007, 1028 ] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1528379082478 }, { "button_name": "", "field_name": "from_city", "field_value": "BOS", "timestmamp": 1528379086734 }, { "button_name": "", "field_name": "to_city", "field_value": "LAS", "timestmamp": 1528379089478 }, { "button_name": "", "field_name": "departure_day", "field_value": "03/01", "timestmamp": 1528379121416 }, { "button_name": "", "field_name": "return_day", "field_value": "03/03", "timestmamp": 1528379127159 }, { "button_name": "", "field_name": "customer-name", "field_value": "James Rodriguez", "timestmamp": 1528379153126 }, { "button_name": "", "field_name": "max_connection", "field_value": "1", "timestmamp": 1528379167341 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1528379171440 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "book", "timestmamp": 1528379244981 }, { "button_name": "", "field_name": "customer-flight-number", "field_value": "1000", "timestmamp": 1528379246965 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1528379247845 } ]
true
{ "status": "book", "name": "Anna Robinson", "flight": [ 1022 ] }
{ "return_month": "Aug", "return_day": "22", "max_price": 200, "departure_airport": "CLT", "max_connections": 1, "departure_day": "20", "goal": "book", "departure_month": "Aug", "name": "Anna Robinson", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello, how can I help you today?", "customer: I am planning to participate storytelling festivals at Seattle. Can you do the reservation?", "agent: Sure, kindly mention your travel dates.", "customer: Trip dates are 08/20 and 08/22.", "agent: Can you please provide me your airport codes?", "customer: My airport codes are CLT-SEA.", "agent: There is a flight with your requirement, airline is Hawaiian with price 100 and single connection. Shall I proceed with booking?", "customer: Please carry on.", "agent: Your booking is done.", "customer: Thank you so much.", "agent: May I know your name?", "customer: Anna Robinson here.", "agent: Thanks for reaching us, have a good day." ]
{ "status": "book", "name": "Anna Robinson", "flight": [ 1022 ] }
[]
true
{ "status": "book", "name": "Janet Moore", "flight": [ 1011 ] }
{ "return_month": "Dec", "return_day": "21", "max_price": 5000, "departure_airport": "DEN", "max_connections": 1, "departure_day": "19", "goal": "book", "departure_month": "Dec", "name": "Janet Moore", "return_airport": "LAX" }
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[ "customer: Hello.", "agent: Hello. May I please know your name?", "customer: Janet Moore here.", "agent: How can I be of service to you?", "customer: I want to visit my friend in Los Angeles.Can you please help me for booking a ticket?", "agent: Sure, I would be happy to help you. Sure, can you please give me your planning dates and airport codes?", "customer: My airport codes are from CO-DEN to CA-LAX. My departure date is 12/19 and return date is 12/21. Make sure my connections limit is 1.", "agent: Sure, wait a moment.", "customer: Ok.", "agent: There is a flight with price is 200 and airline is UA. Is it ok for you?", "customer: Please proceed for booking.", "agent: I have confirmed your ticket successfully. Everything looks to be in order.", "customer: Thank you for helping me.", "agent: Thank you for help." ]
{ "status": "book", "name": "Janet Moore", "flight": [ 1011, 1015 ] }
[]
true
{ "status": "no_flight", "name": "Jason Hill", "flight": [] }
{ "return_month": "Oct", "return_day": "17", "max_price": 200, "departure_airport": "IAH", "max_connections": 1, "departure_day": "15", "goal": "book", "departure_month": "Oct", "name": "Jason Hill", "return_airport": "BOS" }
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[ "customer: Hello, I am Jason Hill.", "agent: Hello. How can I serve you?", "customer: I want to visit Fenway Park at Boston, MA - BOS, can you help me in booking a ticket from Houston, TX - IAH?", "agent: Sure, I will help you out. May I know your travelling dates?", "customer: My travelling dates are from 10/15 to 10/17.", "agent: Do you need any connection limit?", "customer: Yes, I need a lay by.", "agent: Give me a minute.", "customer: Sure.", "agent: Thanks for your time. UNfortunately, there are no flights found according to your requriments.", "customer: Ok, no issues. Thank you for your information.", "agent: Thanks for choosing us." ]
{ "status": "no_flight", "name": "Jason Hill", "flight": [] }
[]
true
{ "status": "book", "name": "Anna Anderson", "flight": [ 1005 ] }
{ "return_month": "Apr", "return_day": "24", "max_price": 500, "departure_airport": "LAX", "max_connections": 0, "departure_day": "22", "goal": "book", "departure_month": "Apr", "name": "Anna Anderson", "return_airport": "PHX" }
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[ "customer: Hi.", "agent: Hello, how may I help you today?", "customer: Can you please help me in booking a flight ticket to PHX from LAX?", "agent: Sure, may I know your travel dates?", "customer: My travel dates are from Apr 22 to Apr 24.", "agent: Do you need a direct flight or connecting flight?", "customer: I need a direct flight.", "agent: May I know your name to proceed further?", "customer: I am Anna Anderson.", "agent: Ok, please wait a minute.", "customer: Ok.", "agent: We found a direct flight in Delta Airlines with flight number 1005 having an economy class.", "customer: You can proceed with booking.", "agent: Your booking has been confirmed.", "customer: Thank you for your help.", "agent: Thank you for approaching us." ]
{ "status": "book", "name": "Anna Anderson", "flight": [ 1005 ] }
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true
{ "status": "book", "name": "Kimberly David", "flight": [ 1025 ] }
{ "return_month": "Oct", "return_day": "7", "max_price": 5000, "departure_airport": "SEA", "max_connections": 1, "departure_day": "5", "goal": "book", "departure_month": "Oct", "name": "Kimberly Davis", "return_airport": "OAK" }
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[ "customer: Hi.", "agent: Hello, how may I help you today?", "customer: I am Kimberly David. I am planning to travel from SEA to OAK, can you help in finding a flight for me?", "agent: Sure David, can you please provide me with your dates of travel?", "customer: My travelling dates are 10/05 to 10/07.", "agent: Please wait for a moment to check for the availability.", "customer: Sure.", "agent: There is a flight with the connections limit 1 of fare 300 and the airline is naming as JetBlue, are you ok with this booking?", "customer: Proceed for booking.", "agent: Ok, your booking is done with the flight number 1025.", "customer: Thank you for your help.", "agent: You are welcome, have a safe flight." ]
{ "status": "book", "name": "Kimberly Davis", "flight": [ 1025 ] }
[]
false
{ "status": "book", "name": "Ryan Miller", "flight": [ 1008 ] }
{ "return_month": "July", "return_day": "6", "max_price": 5000, "departure_airport": "LAS", "max_connections": 1, "departure_day": "4", "goal": "book", "departure_month": "July", "name": "Ryan Miller", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello. How can I assist you?", "customer: I am Ryan Miller want to visit Seattle to attend a workshop, can you book a ticket on 07/04 and 07/06?", "agent: Can I know your travel airport codes?", "customer: Sure, I want to fly from LAS to SEA.", "agent: Please give me a minute.", "customer: Ok.", "agent: The flight 1008 of JetBlue airlines is available on your requested dates with a price of 100 and with 1 connection. Shall I proceed?", "customer: That's perfect! Proceed with my booking.", "agent: Miller, your ticket is booked successfully.", "customer: Thank you.", "agent: You are welcome." ]
{ "status": "book", "name": "Ryan Miller", "flight": [ 1008, 1009, 1020, 1023 ] }
[]
true
{ "status": "book", "name": "Scott White", "flight": [ 1004 ] }
{ "return_month": "Feb", "return_day": "1", "max_price": 5000, "departure_airport": "LGA", "max_connections": 1, "departure_day": "30", "goal": "book", "departure_month": "Jan", "name": "Scott White", "return_airport": "LAS" }
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[ "customer: Hello.", "agent: Hello, how may I assist you?", "customer: I am Scott White, find a flight from New York NY-LGA to attend a family meeting at my uncle place.", "agent: White, may I know your full journey details.", "customer: My destination airport is Las Vegas,NV-LAS. My return ticket is on 02/01. My date of journey for depart is 01/30.", "agent: Glad to say that we had found a flight with the airline JetBlue and the flight number is 1004. Can I proceed?", "customer: Sure.", "agent: Your reservation is done.", "customer: Thank you for helping me.", "agent: Thank you White, have a nice day." ]
{ "status": "book", "name": "Scott White", "flight": [ 1004 ] }
[]
true
{ "status": "no_reservation", "name": "Angela Walker", "flight": [] }
{ "return_month": "May", "return_day": "28", "max_price": 500, "departure_airport": "SEA", "max_connections": 1, "departure_day": "26", "goal": "cancel", "departure_month": "May", "name": "Angela Walker", "return_airport": "DTW" }
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[ "customer: Hi.", "agent: Hello, how may I assist you?", "customer: As my trip got cancelled due to heavy storm, please cancel my reservation.", "agent: Sure, wait a minute.", "customer: Ok.", "agent: May I know your name?", "customer: Reservation was made by the name Angela Walker.", "agent: Sorry, we could not find any reservation the name of Angela Walker.", "customer: No issue, thank you for your information.", "agent: Thank you for choosing us." ]
{ "status": "no_reservation", "name": "Angela Walker", "flight": [] }
[]
true
{ "status": "book", "name": "Anna King", "flight": [ 1022 ] }
{ "return_month": "Jan", "return_day": "13", "max_price": 1000, "departure_airport": "BOS", "max_connections": 1, "departure_day": "11", "goal": "book", "departure_month": "Jan", "name": "Anna King", "return_airport": "MCO" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: I would like to meet my business partner at Orlando, please book a ticket from BOS to MCO.", "agent: Sure, please share your journey dates?", "customer: My journey dates are on Jan 11 and Jan 13.", "agent: Do you have any specifications?", "customer: I need a flight with single connection.", "agent: Is there any class preference?", "customer: No, thank you for asking.", "agent: May I know your good name?", "customer: My name is Anna King.", "agent: We found a flight in Spirit airlines, flight number is 1022 with single connection and price is 300 business class. Shall I proceed?", "customer: Ok, please proceed for booking.", "agent: Your ticket has been booked.", "customer: Thank you for your services.", "agent: Thank you for choosing us." ]
{ "status": "book", "name": "Anna King", "flight": [ 1022 ] }
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true
{ "status": "no_flight", "name": "Kenneth Wilson", "flight": [] }
{ "return_month": "Feb", "return_day": "23", "max_price": 500, "departure_airport": "LGA", "max_connections": -1, "departure_day": "21", "goal": "book", "departure_month": "Feb", "name": "Kenneth Wilson", "return_airport": "MSP" }
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[ "customer: Hello.", "agent: Hello.", "customer: My name is Kenneth Wilson.", "agent: How can I aid you?", "customer: I am planning to book a flight ticket at Minneapolis, MSP to meet my friend. Could you help me in booking a flight ticket from LGA?", "agent: Sure, I am glad to help you in booking. May I know your planned travel dates?", "customer: My planned travel dates are from 02/21 to 02/23.", "agent: Ok, please allow me a moment to check for the flight availability.", "customer: Sure, I will wait for your response.", "agent: Thank you for waiting. Here, there are no flights available for your desired dates.", "customer: That's ok, no problem, thank you for checking.", "agent: Thank you for reaching us." ]
{ "status": "no_flight", "name": "Kenneth Wilson", "flight": [] }
[]
true
{ "status": "book", "name": "George Edwards", "flight": [ 1012 ] }
{ "return_month": "Jan", "return_day": "29", "max_price": 5000, "departure_airport": "HOU", "max_connections": 1, "departure_day": "27", "goal": "book", "departure_month": "Jan", "name": "George Edwards", "return_airport": "DEN" }
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[ "customer: Hello.", "agent: Hello, may I know your good name?", "customer: Sure, you can call me as George Edwards.", "agent: How may I assist you George?", "customer: Me and my friends have planned to celebrate Flower festival at Elitch Gardens in Denver, CO - DEN. Can you please be my helping hand for booking a flight ticket?", "agent: Sure, I am glad to help you. Please share me your price limit.", "customer: Ok, It should be under the price of 5000.", "agent: Could you please ensure your planned dates?", "customer: Sure, I intend to fly on 01/27 to 01/29.", "agent: From where do want to start your journey?", "customer: I would like to start from Houston, TX - HOU.", "agent: Please wait for a while. I will check and get back to you.", "customer: Ok, I will wait.", "agent: Thanks for your time, we found a connected flight in UA airline. Flight number: 1012 with fare of 100.", "customer: Excellent, you can book a seat for me.", "agent: Your seat has been proceed successfully.", "customer: Ok, thanks for being my helping hand.", "agent: Thanks for opting us. Have a safe journey." ]
{ "status": "book", "name": "George Edwards", "flight": [ 1012, 1016 ] }
[]
true
{ "status": "no_reservation", "name": "Andrew Johnson", "flight": [] }
{ "return_month": "July", "return_day": "20", "max_price": 5000, "departure_airport": "PHX", "max_connections": 1, "departure_day": "18", "goal": "cancel", "departure_month": "July", "name": "Andrew Johnson", "return_airport": "PHX" }
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[ "customer: Hello.", "agent: Hello. How can I help you today?", "customer: My name is Andrew Johnson. Owing an emergency, I want to cancel my reservation. Can you help me for that?", "agent: Sure, I am gleeful to help you to cancel your reservation.", "customer: Thank you.", "agent: Please wait a moment.", "customer: Sure, take your time.", "agent: Sorry, I didn't find any reservation on your name in our database to cancel your reservation.", "customer: That's ok, thank you for checking.", "agent: Thank you for opting us, have a great day." ]
{ "status": "no_reservation", "name": "Andrew Johnson", "flight": [] }
[]
true
{ "status": "book", "name": "Emily Evans", "flight": [ 1022 ] }
{ "return_month": "July", "return_day": "18", "max_price": 5000, "departure_airport": "PHL", "max_connections": 1, "departure_day": "16", "goal": "book", "departure_month": "July", "name": "Emily Evans", "return_airport": "DCA" }
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[ "customer: Hi.", "agent: Hello. How may I guide you?", "customer: I am Emily Evans here. I want to reserve my ticket from PHL to DCA, can you please help me out?", "agent: Emily Evans, I am here to help you for this. When you are planning to travel?", "customer: Sure, my willing to travel dates are from Jul, 16 to Jul, 18.", "agent: Do you have any airline specifications?", "customer: No, but I need a connecting flight.", "agent: Do you have any other requirements?", "customer: Not required.", "agent: As per your information, I found a flight with Delta Airlines and the ticket fare is 100. Would you like me to make the booking now?", "customer: Ok, please proceed.", "agent: Your ticket is reserved in economy class with the flight-1022.", "customer: Thank you for your help in booking.", "agent: Thank you very much for contacting our agency." ]
{ "status": "book", "name": "Emily Evans", "flight": [ 1022 ] }
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true
{ "status": "no_flight", "name": "Samuel Brown", "flight": [] }
{ "return_month": "Oct", "return_day": "9", "max_price": 500, "departure_airport": "LAS", "max_connections": 1, "departure_day": "7", "goal": "book", "departure_month": "Oct", "name": "Samuel Brown", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello. How may I assist you today?", "customer: I am looking for a flight ticket from LAS to SEA, can you help me?", "agent: Ok, may I know your travel dates?", "customer: Sure, I am planning from 10/07 to 10/09.", "agent: Sure, may I know your name to proceed further?", "customer: Sure, my name is Samuel Brown.", "agent: Sorry Brown, based on your request there is no flights.", "customer: It's ok. Thank you for your response.", "agent: Thanks for contacting us, have a great day." ]
{ "status": "no_flight", "name": "Samuel Brown", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Robert Davis", "flight": [] }
{ "return_month": "Oct", "return_day": "13", "max_price": 1000, "departure_airport": "DTW", "max_connections": 1, "departure_day": "11", "goal": "change", "departure_month": "Oct", "name": "Robert Davis", "return_airport": "OAK" }
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[ "customer: Hello, myself Robert Davis.", "agent: Hello Davis.", "customer: I want to do some changes in the existing reservation because my friends are not able to come on the those dates, can you please help me?", "agent: How can I help you today? Sure Davis. To make changes, I did not found any reservations with your name.", "customer: No problem.", "agent: Thank you for contacting us.", "customer: You are welcome." ]
{ "status": "no_reservation", "name": "Robert Davis", "flight": [] }
[]
true
{ "status": "no_flight", "name": "Jason Garcia", "flight": [] }
{ "return_month": "Sept", "return_day": "26", "max_price": 200, "departure_airport": "AUS", "max_connections": 0, "departure_day": "24", "goal": "book", "departure_month": "Sept", "name": "Jason Garcia", "return_airport": "HOU" }
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[ "customer: Hello.", "agent: Hello, how may I help you?", "customer: I planned to meet my friend in HOU, can you please help me to book a flight ticket from AUS?", "agent: Sure, please share your journey dates?", "customer: I prefer to travel on Sep 24 and Sep 26.", "agent: Do you have any specifications?", "customer: I would like to return back in afternoon.", "agent: Is there any class preference?", "customer: No.", "agent: May I know your good name?", "customer: I am Jason Garcia.", "agent: Sorry, no flights found on your given details.", "customer: Ok, no problem. Thank you for your information.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "Jason Garcia", "flight": [] }
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true
{ "status": "book", "name": "Nicholas Lee", "flight": [ 1019 ] }
{ "return_month": "Oct", "return_day": "3", "max_price": 200, "departure_airport": "MCO", "max_connections": 1, "departure_day": "1", "goal": "book", "departure_month": "Oct", "name": "Nicholas Lee", "return_airport": "OAK" }
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[ "customer: Hi.", "agent: Hello, how may I aid you?", "customer: Can you book a connecting flight to Oakland?", "agent: Sure, could you please provide your willing dates to travel?", "customer: My travel dates would be from 10/01 to 10/03.", "agent: Ok, may I know the code of airport to search for the flight?", "customer: I am planning a business trip and my airport codes are MCO to OAK.", "agent: Ok, please wait a moment.", "customer: Sure.", "agent: Ok, there is a flight 1019 in AA airline matching your details with price 100. Shall I proceed?", "customer: I am fine with this flight and you can book it.", "agent: May I know your name to book the ticket?", "customer: Nicholas Lee here.", "agent: Ok, your booking is done.", "customer: Thanks for your help.", "agent: You are welcome." ]
{ "status": "book", "name": "Nicholas Lee", "flight": [ 1019 ] }
[]
true
{ "status": "no_flight", "name": "Virginia Parker", "flight": [] }
{ "return_month": "Apr", "return_day": "15", "max_price": 500, "departure_airport": "BOS", "max_connections": 1, "departure_day": "13", "goal": "book", "departure_month": "Apr", "name": "Virginia Parker", "return_airport": "SFO" }
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[ "customer: Hello.", "agent: Hello, how can I aid you today?", "customer: Can you please help me to book a flight from BOS to SFO?", "agent: Please provide your trip dates.", "customer: Sure, I want to travel on Apr 13 and need to return on Apr 15.", "agent: Do you need any connection limit?", "customer: I need a flight with single connection.", "agent: Is there any other specifications?", "customer: My depart time must be in the evening.", "agent: May I know your name?", "customer: I am Virginia Parker.", "agent: There are no flights available on your routes.", "customer: Ok, not an issue. Thank you for checking.", "agent: Thank you for choosing us." ]
{ "status": "no_flight", "name": "Virginia Parker", "flight": [] }
[ { "button_name": "top-book-flight", "field_name": "", "field_value": "", "timestmamp": 1532091733317 }, { "button_name": "", "field_name": "from_city", "field_value": "BOS", "timestmamp": 1532091739845 }, { "button_name": "", "field_name": "to_city", "field_value": "SFO", "timestmamp": 1532091743780 }, { "button_name": "", "field_name": "departure_day", "field_value": "04/13", "timestmamp": 1532091749466 }, { "button_name": "", "field_name": "return_day", "field_value": "04/15", "timestmamp": 1532091752442 }, { "button_name": "", "field_name": "max_connection", "field_value": "1", "timestmamp": 1532091754564 }, { "button_name": "", "field_name": "departure_time", "field_value": "evening", "timestmamp": 1532091800604 }, { "button_name": "", "field_name": "flight_search_submit", "field_value": "", "timestmamp": 1532091802655 }, { "button_name": "", "field_name": "customer-name", "field_value": "Virginia Parker.", "timestmamp": 1532091855219 }, { "button_name": "", "field_name": "customer-name", "field_value": "Virginia Parker", "timestmamp": 1532091856975 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "book", "timestmamp": 1532091925236 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_flight", "timestmamp": 1532091927715 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1532091931954 } ]
true
{ "status": "book", "name": "Andrew Hill", "flight": [ 1026 ] }
{ "return_month": "Dec", "return_day": "28", "max_price": 500, "departure_airport": "PHX", "max_connections": 1, "departure_day": "26", "goal": "change", "departure_month": "Dec", "name": "Andrew Hill", "return_airport": "DEN" }
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[ "customer: Hi,.", "agent: Hello, how can I aid you today?", "customer: I am Andrew Hill. I want to know about ticket availability to DEN from PHX. Will you please give the information?", "agent: Sure, we are here to help you. Can you please provide your journey dates?", "customer: Yeah. My journey dates are 12/26 and 12/28.", "agent: Ok, please wait a moment. I will check the availability.", "customer: OK.", "agent: Thanks for your time. There is a flight with airline JetBlue and airline number is 1026. Fare of ticket is 200 with one connection. Shall I proceed with this booking?", "customer: You can proceed.", "agent: Your ticket has been reserved. Thank you for connecting wit us. Have a safe journey." ]
{ "status": "no_reservation", "name": "Andrew Hill", "flight": [] }
[]
false
{ "status": "book", "name": "Donna Carter", "flight": [ 1028 ] }
{ "return_month": "Feb", "return_day": "26", "max_price": 5000, "departure_airport": "ORD", "max_connections": 0, "departure_day": "24", "goal": "book", "departure_month": "Feb", "name": "Donna Carter", "return_airport": "SEA" }
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[ "customer: Hello.", "agent: Hello, how can I help you?", "customer: I am Donna Carter. Please book a flight ticket from Chicago, ORD to Seattle, SEA.", "agent: Sure, we are here to help. Let me know when you are willing to travel?", "customer: My travelling dates are from 02/24 to 02/26.", "agent: Ok, do you need any halt in your journey?", "customer: Yes, I need a halt in my journey.", "agent: Wait a minute please.", "customer: Sure.", "agent: We found Jetblue airline with connecting flight and number 1028 fare of 100. Shall I confirm it?", "customer: Ok, You can proceed.", "agent: Your ticket has been confirmed.", "customer: Thank you.", "agent: Thanks for approaching us." ]
{ "status": "no_flight", "name": "Donna Carter", "flight": [] }
[]
false
{ "status": "book", "name": "Alexander Perez", "flight": [ 1007 ] }
{ "return_month": "Nov", "return_day": "20", "max_price": 500, "departure_airport": "BOS", "max_connections": 1, "departure_day": "18", "goal": "book", "departure_month": "Nov", "name": "Alexander Perez", "return_airport": "ORD" }
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[ "customer: Hello.", "agent: Hello.", "customer: I am Alexander Perez.", "agent: How may I be at your service today?", "customer: I would like to book a flight ticket.", "agent: Sure, I can help you over that. Where are you travelling to?", "customer: I am travelling to Chicago, IL - ORD.", "agent: Ok, on what date will be travelling?", "customer: I will be planning to travel on 11/18 date.", "agent: Ok, would you prefer for return journey also?", "customer: Yes, I will like to have a return journey also. My return journey date is 11/20.", "agent: That's fine, can you share your current location airport code to get a flight for you?", "customer: Sure, I can share you my current location. My current location is Boston, MA - BOS.", "agent: There is a flight-1007 of UA airline, is it ok for you?", "customer: Ok, please proceed.", "agent: Ok, your ticket has been done with your name.", "customer: Thank you.", "agent: Welcome, have a nice day." ]
{ "status": "book", "name": "Alexander Perez", "flight": [ 1007, 1014, 1015 ] }
[]
true
{ "status": "no_reservation", "name": "George Edwards", "flight": [] }
{ "return_month": "Dec", "return_day": "29", "max_price": 500, "departure_airport": "LGA", "max_connections": 1, "departure_day": "27", "goal": "change", "departure_month": "Dec", "name": "George Edwards", "return_airport": "BOS" }
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[ "customer: Hi.", "agent: Hello. How may I help you?", "customer: I want to change my reservation due to health problem, can you help me?", "agent: Yes, I am here to help you. Let me know your name please.", "customer: Myself George Edwards.", "agent: Edwards, please wait for a while. I will check your reservation status and get back to you.", "customer: Ok.", "agent: Edwards, I have not found any reservation by your name in our database.", "customer: No problem, thanks for checking.", "agent: You are most welcome and thank you for contacting us." ]
{ "status": "no_reservation", "name": "George Edwards", "flight": [] }
[]
true
{ "status": "no_reservation", "name": "Ruth Edwards", "flight": [] }
{ "return_month": "Feb", "return_day": "20", "max_price": 500, "departure_airport": "BOS", "max_connections": 1, "departure_day": "18", "goal": "change", "departure_month": "Feb", "name": "Ruth Edwards", "return_airport": "OAK" }
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[ "customer: Hi,.", "agent: Hello, how may I serve you?", "customer: Please change my existing reservation owing to an emergency.", "agent: Sure, let me know your name to check the list and revert you.", "customer: I am Ruth Edwards.", "agent: Ok, please wait.", "customer: Sure.", "agent: We could not find any reservation by the name you gave.", "customer: Thank you.", "agent: Thank you for approaching us." ]
{ "status": "no_reservation", "name": "Ruth Edwards", "flight": [] }
[]
true
{ "status": "book", "name": "Nancy Moore", "flight": [ 1004 ] }
{ "return_month": "Oct", "return_day": "25", "max_price": 500, "departure_airport": "OAK", "max_connections": 1, "departure_day": "23", "goal": "book", "departure_month": "Oct", "name": "Nancy Moore", "return_airport": "HOU" }
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[ "customer: Hi. I am Nancy Moore.", "agent: Hello, how may I be at your service today?", "customer: Can you help me in booking from OAK to HOU, as there is a business meeting to attend?", "agent: Sure, can you please help me with providing your journey dates?", "customer: My trip dates are Oct 23 to Oct 25.", "agent: May I know your connection limit please?", "customer: I need a connecting flight.", "agent: Do you prefer business or economy class in your journey?", "customer: I am ok with any class.", "agent: Ok, please be on hold.", "customer: Sure.", "agent: We found a United airlines, flight number 1004 and the fare of 100 in economy class matching your details. Shall I proceed?", "customer: You can reserve it.", "agent: Your ticket has been reserved.", "customer: Thank you.", "agent: Thank you for opting us." ]
{ "status": "book", "name": "Nancy Moore", "flight": [ 1004, 1014 ] }
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true
{ "status": "book", "name": "Donna Rodriguez", "flight": [ 1009 ] }
{ "return_month": "Jan", "return_day": "13", "max_price": 500, "departure_airport": "DTW", "max_connections": 1, "departure_day": "11", "goal": "book", "departure_month": "Jan", "name": "Donna Rodriguez", "return_airport": "MSP" }
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[ "customer: Hello, Donna Rodriguez here.", "agent: Hello. How can I assist you today?", "customer: I planned to meet my friend in MSP, can you please help me to book the flight ticket from DTW?", "agent: Sure, will you provide your travelling dates that you want to travel?", "customer: I would like to travel on 01/11 and 01/13. Please search for a 1 connecting flight.", "agent: Please give me a moment.", "customer: Sure.", "agent: Thank you for waiting. Based on your details, there is a flight with price 100 and the connections 1 is available.", "customer: Ok, please proceed to book the ticket.", "agent: Your ticket is booked. The flight number is 1009 and the airline is UA.", "customer: Thank you for the help.", "agent: Welcome, have a great day." ]
{ "status": "book", "name": "Donna Rodriguez", "flight": [ 1009, 1014 ] }
[]
true
{ "status": "no_reservation", "name": "Jacob Green", "flight": [] }
{ "return_month": "Aug", "return_day": "3", "max_price": 500, "departure_airport": "PHX", "max_connections": 1, "departure_day": "1", "goal": "change", "departure_month": "Aug", "name": "Jacob Green", "return_airport": "BOS" }
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[ "customer: Hello. I am Jacob Green.", "agent: Hello, how can I help you today?", "customer: I want to change my reservation, can you please help me?", "agent: Sure, please wait for a moment.", "customer: Sure.", "agent: Sorry to say that, no reservation was found with your good name.", "customer: Ok, not a problem. Thank you.", "agent: Thank you for reaching us." ]
{ "status": "no_reservation", "name": "Jacob Green", "flight": [] }
[ { "button_name": "", "field_name": "customer-name", "field_value": "Jacob Green", "timestmamp": 1525708392175 }, { "button_name": "top-change-reservation", "field_name": "", "field_value": "", "timestmamp": 1525708421639 }, { "button_name": "", "field_name": "customer-final-action", "field_value": "no_reservation", "timestmamp": 1525708498078 }, { "button_name": "agent-end-conversation", "field_name": "", "field_value": "", "timestmamp": 1525708500310 } ]
true
{ "status": "book", "name": "Jerry Garcia", "flight": [ 1012 ] }
{ "return_month": "Jan", "return_day": "2", "max_price": 200, "departure_airport": "CLT", "max_connections": 1, "departure_day": "31", "goal": "book", "departure_month": "Dec", "name": "Jerry Garcia", "return_airport": "LAX" }
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[ "customer: Hello.", "agent: Hello. May I know your good name, please?", "customer: I am Jerry Garcia, can you help me to find a flight?", "agent: Sure, Jerry. May I know your source and destination airport codes?", "customer: I would like to travel from CLT to LAX.", "agent: Can you provide me your planned dates of journey?", "customer: My travelling dates are 12/31 and 01/02.", "agent: Give me a minute, I will check the availability of flights.", "customer: Sure.", "agent: AA airline is providing service on that route with flight-1012 on your planned dates.", "customer: Proceed.", "agent: 200 is your travelling charge, your ticket has been booked successfully. Have a safe journey.", "customer: Thank you for your help.", "agent: Thank you for using our service." ]
{ "status": "book", "name": "Jerry Garcia", "flight": [ 1012, 1018, 1019 ] }
[]
true