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{
"status": "no_reservation",
"name": "George White",
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"goal": "change",
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"name": "George White",
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"customer: Hello, I am George White.",
"agent: Hello, George White, how can I support you?",
"customer: I have a change of plan, in my flight reservation.",
"agent: Sure, I will check and get you back.",
"customer: I am an Army officer my posting was at Los Angeles, California. but due to an emergency it was cancelled. So, please change my flight reservation.",
"agent: Sorry, we did not find any reservation based on your specified name.",
"customer: Ok. Thanks for your information.",
"agent: Thanks for availing us, have a nice day."
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{
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"customer: Hello, I am Nicole Parker.",
"agent: Hello, how may I help you for the day?",
"customer: I have to cancel the reservation, due to heavy snow-storm at my place. Please help me in cancelling the reservation as it is inconvenience to travel.",
"agent: Sure, we are here to help you.",
"customer: Thank you.",
"agent: Please give a moment, I will check in our reservation data and let you know.",
"customer: Ok, take your time.",
"agent: Thank you for your time,there is no reservation found with the given name.",
"customer: Fine, thank you.",
"agent: Thank you for reaching us."
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"name": "Nicole Parker",
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{
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"customer: Hello.",
"agent: Hello, how may I serve you?",
"customer: Can you help me to book a flight ticket from DFW to DCA?",
"agent: Sure, I will help you. Please send your travelling dates.",
"customer: Please book for the dates May 4th and May 6th.",
"agent: Do you have any preferences?",
"customer: Yes, I need a direct flight.",
"agent: May I know your name please?",
"customer: My name is Sandra Gonzalez.",
"agent: Sorry, there is no flight available with your requirements.",
"customer: That is ok, thank you for choosing our agency.",
"agent: You are welcome, have a nice day."
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{
"status": "book",
"name": "Edward Thompson",
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} | {
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"goal": "book",
"departure_month": "Nov",
"name": "Edward Thompson",
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"customer: Hi.",
"agent: Hello,.",
"customer: I am Edward Thompson.",
"agent: How can I amend you today?",
"customer: I want to book a ticket to Las Vegas, NV-LAS, can you please book me a ticket?",
"agent: Sure, we are glad to aid you. Please, share your journey dates.",
"customer: My journey dates are from 11/25 to 11/27.",
"agent: Where are you heading from?",
"customer: I am heading from Washington, DC-IAD.",
"agent: What is the budget for your ticket?",
"customer: My budget limit is 5000.",
"agent: Please, wait for a while I will check the availability of flights and revert to you.",
"customer: Ok.",
"agent: Thanks for your time, there is a plane found with a connecting flight with the fare of 300. Airline: JetBlue. Flight number: 1006.",
"customer: Please proceed.",
"agent: Reservation is done.",
"customer: Thank you for confirming my ticket.",
"agent: Thank you for availing us."
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"status": "book",
"name": "Edward Thompson",
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{
"status": "book",
"name": "Dorothy Miller",
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"name": "Dorothy Miller",
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"customer: Hello.",
"agent: Hello, what services are you seeking from us?",
"customer: Can you book a flight ticket from SFO to CLT?",
"agent: Sure, let me know your journey dates.",
"customer: Oct, 1 and Oct, 3 are my journey dates.",
"agent: Ok, please share your connection limit.",
"customer: I don't have any connection limit.",
"agent: Which type of class you prefer to go?",
"customer: I am comfortable with any class.",
"agent: Do you have any other specifications?",
"customer: No.",
"agent: Can I have your name please?",
"customer: Dorothy Miller here.",
"agent: Thanks for your name, please wait.",
"customer: Sure.",
"agent: Thank you for waiting, we found a direct flight with a fare of 200 in 1015 JetBlue Airline. Shall I proceed in economy class?",
"customer: Please proceed.",
"agent: Ok, your ticket has been confirmed.",
"customer: Thank you.",
"agent: Thank you for choosing us."
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{
"status": "no_flight",
"name": "Betty Turner",
"flight": []
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"name": "Betty Turner",
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"customer: Hi.",
"agent: Hello, How can I respond to your request?",
"customer: Betty Turner here. I want to book a flight ticket from SEA to CLT. Can you help me in that?",
"agent: Sure, we are mirthful to help you.",
"customer: Thank you.",
"agent: Please let me know your journey dates for further booking.",
"customer: My trip dates are Feb 26 to Feb 28.",
"agent: Do you like to go with a economy class or business class?",
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"customer: My depart and arrival should be in the afternoon.",
"agent: Do you need any specifications in connection?",
"customer: I need a connecting flight.",
"agent: Sorry to inform you that there are no flights available on your preferable dates.",
"customer: Ok, no problem. Thank you.",
"agent: Thanks for reaching us."
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{
"status": "no_reservation",
"name": "Jessica Phillips",
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"goal": "change",
"departure_month": "Oct",
"name": "Jessica Phillips",
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"customer: Hello.",
"agent: Hello, how may I assist you today?",
"customer: I am Jessica Phillips. I want to change my existing reservation due to postponed of my exams dates. Can you please help me with this?",
"agent: Sure, we are here to help you. Please wait a moment.",
"customer: Thank you. Sure.",
"agent: Thank you for your time, sorry, no reservation found with provided name.",
"customer: Ok, no problem. Thank you for your information.",
"agent: Thank you for opting us."
] | {
"status": "no_reservation",
"name": "Jessica Phillips",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Melissa Green",
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"departure_month": "July",
"name": "Melissa Green",
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"customer: Hello.",
"agent: Hello, how can I support you now?",
"customer: As I am a singer I want to attend for song recording at OAK. So, can you please book a ticket for me with price below 200?",
"agent: Sure, I will help you in booking the flight ticket. Please share me your journey dates?",
"customer: I want to leave on 07/28 and return on 07/30.",
"agent: May I know your name?",
"customer: I am Melissa Green.",
"agent: Please share me from where would you like to fly?",
"customer: I want to fly from DEN.",
"agent: Do you have any restriction on connection?",
"customer: I want a break in my journey, so make sure that flight should contain 1 connection.",
"agent: Thanks for the information, please wait for a while.",
"customer: Ok.",
"agent: Thanks for waiting, there is flight of Hawaiian, flight number 1004 with price of 100. Shall I proceed with booking?",
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"agent: Sure. Your flight ticket has been booked.",
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"agent: Thank you have a safe trip."
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"status": "book",
"name": "Melissa Green",
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} | [] | true |
{
"status": "book",
"name": "Robert Garcia",
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"goal": "book",
"departure_month": "Sept",
"name": "Robert Garcia",
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"customer: Hi. Robert Garcia here.",
"agent: Hello. How can I aid you at this moment?",
"customer: Can you book a connecting flight to Chicago for my family vacation?",
"agent: Sure, I am here to help you.",
"customer: Ok.",
"agent: Could you please help me with your travelling dates?",
"customer: Yes, my travel dates are from Sept 16 to Sept 18.",
"agent: May I know your travelling airport codes?",
"customer: My airport codes for the journey are from PHX to ORD.",
"agent: Ok, please wait for a couple of minutes.",
"customer: Sure.",
"agent: There is a Hawaiian 101. Sorry. There is a Hawaiian 1013 airline with fare of 100 and a halt in between the journey. Shall I proceed with booking?",
"customer: I am fine with the fare. You can book it.",
"agent: Your booking has been confirmed on name of Robert Garcia.",
"customer: Thank you.",
"agent: Thank you for choosing us, have a nice day."
] | {
"status": "book",
"name": "Robert Garcia",
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{
"status": "no_reservation",
"name": "Timothy Gonzalez",
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"goal": "cancel",
"departure_month": "June",
"name": "Timothy Gonzalez",
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"customer: Hello.",
"agent: Hello. How may I assist you today?",
"customer: Timothy Gonzalez here. Due to my ill health, I would like to cancel my recent reservation. Please help me out.",
"agent: Please wait a moment.",
"customer: Sure, take your time.",
"agent: Sorry, there are no active reservations on your given name to cancel.",
"customer: Ok, no problem. Thank you for your information.",
"agent: Thank you for reaching our service."
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"customer: Hello, I am Jason Nelson.",
"agent: Hello, how can I help you?",
"customer: Can you please help me in booking my flight ticket from CLT to MCO for my college seminar.",
"agent: Sure, May I know your travelling dates?",
"customer: My planned trip dates are Mar 08 to 10.",
"agent: Do you have any preferences?",
"customer: I need a connecting flight within the fare of 1000.",
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"agent: Thank you."
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"customer: Hello.",
"agent: Hello.",
"customer: I am James Clark.",
"agent: How may I serve you at this moment?",
"customer: Please book me a ticket from ORD to MCO to meet my family.",
"agent: Sure, please share your travelling dates.",
"customer: I have planned to travel on 09/10 and 09/12.",
"agent: Ok, do you need any break in between the journey?",
"customer: I need a halt.",
"agent: Ok, please wait for few minutes. We found a Delta airline with fare of 100 and a halt in between the journey matches your schedule. Shall I proceed with booking?",
"customer: Yes, please book this ticket.",
"agent: Your ticket has been confirmed with flight number 1010. Thank you for reaching us."
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"customer: I need to submit my research record in space center at Dallas, TX- DFW.",
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"agent: Thank you."
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"customer: Thank you. I would like to go on 05/26 and return back on 05/28.",
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"agent: Ok, your ticket is booked with AA airlines.",
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"agent: Thank you for contacting us.",
"customer: Welcome."
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"customer: I am Benjamin Gonzalez.",
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"agent: Hello. How can I assist you for today?",
"customer: I want to book a flight reservation on the route from Las Vegas LAS to Los Angeles LAX to meet my grandmother as she is hospitalised, can you help me?",
"agent: Yes, I can help you. Could you share me your dates of travelling?",
"customer: Ok, I will be travelling from 08/12, and I want to return back on 08/14.",
"agent: Give me a moment, I will revert to you.",
"customer: Ok, please let me know the available flight details.",
"agent: I have found a flight ticket for you with a price of 100 and 1 connecting flight. Can I proceed to booking/.",
"customer: Ok, please proceed with booking by the name of Melissa Baker.",
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"agent: Thank you for contacting us.",
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"customer: Can you please assist me for booking from DEN on the month of August?",
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"agent: Ok, please allow me few minutes.",
"customer: Sure.",
"agent: Thanks for waiting, there is no reservation found active under your name in our data base.",
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