action
dict | intent
dict | timestamps
sequencelengths 3
35
| dialogue
sequencelengths 3
35
| expected_action
dict | search_info
listlengths 0
297
| correct_sample
unknown |
|---|---|---|---|---|---|---|
{
"status": "book",
"name": "Jacob Johnson",
"flight": [
1009
]
} | {
"return_month": "Dec",
"return_day": "4",
"max_price": 1000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "Dec",
"name": "Jacob Johnson",
"return_airport": "PHL"
} | [
1520528323,
1520528329,
1520528335,
1520528358,
1520528373,
1520528401,
1520528401,
1520528448,
1520528464,
1520528468,
1520528485,
1520528500,
1520528505,
1520528537
] | [
"customer: Hello.",
"agent: Hello.",
"customer: Jacob Johnson here.",
"agent: Welcome to flight travelling agency, what help that I can do for you right now?",
"customer: I want to travel from SFO to PHL for attending a seminar. Can you please help me for booking the flight ticket?",
"agent: Sure, I am gleeful to help you in flight ticket booking. Can I know your travelling dates of your journey to book the flight ticket on your route?",
"customer: My travelling dates are from 12/02 to 12/04.",
"agent: Please give me a moment.",
"customer: Ok, I will wait.",
"agent: As per your intent there is a flight 1009 in Hawaiian airlines with a 1 halt in your trip, can I proceed with ticket booking?",
"customer: Please proceed for booking the flight ticket.",
"agent: Ok, your flight ticket booking is done on your journey dates. Have a happy journey.",
"customer: Thanks for helping me.",
"agent: You are most welcome and thank you for reaching us."
] | {
"status": "book",
"name": "Jacob Johnson",
"flight": [
1009,
1013,
1014,
1019
]
} | [] | true |
{
"status": "no_flight",
"name": "Michelle Thompson",
"flight": []
} | {
"return_month": "Aug",
"return_day": "15",
"max_price": 500,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "13",
"goal": "book",
"departure_month": "Aug",
"name": "Michelle Thompson",
"return_airport": "DFW"
} | [
1515135185,
1515135202,
1515135376,
1515135400,
1515135459,
1515135476,
1515135505,
1515135523,
1515135556,
1515135608,
1515135664,
1515135666
] | [
"customer: Hello.",
"agent: Hello, how may I be of your service?",
"customer: My name is Michelle Thompson. I want to attend for a bike racing in Dallas & Fort Worth, so please book a flight ticket with a single connection.",
"agent: Ok. May I know when you are willing to travel?",
"customer: My departure day is 08/13, return day is 08/15.",
"agent: Is there any price limit you need?",
"customer: My price limit is 500.",
"agent: Can you provide me your airport code to proceed?",
"customer: My source and destination airport codes are CA-OAK, TX-DFW.",
"agent: Thanks for providing your details. We did not find any flights available at this moment matching your particulars.",
"customer: No problem, thanks for your service.",
"agent: Thank you for choosing us."
] | {
"status": "no_flight",
"name": "Michelle Thompson",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Mark Adams",
"flight": [
1019
]
} | {
"return_month": "June",
"return_day": "2",
"max_price": 200,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "31",
"goal": "book",
"departure_month": "May",
"name": "Mark Adams",
"return_airport": "LGA"
} | [
1519953875,
1519953877,
1519953913,
1519953952,
1519954006,
1519954011,
1519954048,
1519954062,
1519954070,
1519954079,
1519954108,
1519954149,
1519954161,
1519954178,
1519954190,
1519954195
] | [
"customer: Hello. I am Mark Adams.",
"agent: Hello, how may I help you today?",
"customer: Please book a flight ticket to New York, LGA from Houston, IAH.",
"agent: Sure, may I your journey dates please?",
"customer: My travelling dates are from 05/31 to 06/02.",
"agent: Do you have any requirements?",
"customer: I need a flight with a connection.",
"agent: OK, please wait for a while, I will check the best flight for you.",
"customer: Sure.",
"agent: Thanks for waiting.",
"customer: Ok.",
"agent: We found Southwest airline with single connection of flight and fare is 100. Shall I proceed to confirm?",
"customer: Ok, Proceed.",
"agent: Your ticket has been booked with 1019 flight number.",
"customer: Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Mark Adams",
"flight": [
1019
]
} | [] | true |
{
"status": "no_reservation",
"name": "Gregory Young",
"flight": []
} | {
"return_month": "May",
"return_day": "15",
"max_price": 200,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "13",
"goal": "cancel",
"departure_month": "May",
"name": "Gregory Young",
"return_airport": "ATL"
} | [
1523900794,
1523900809,
1523900828,
1523900894,
1523900914,
1523900968,
1523900980,
1523900987
] | [
"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: Owing to an emergency I want to cancel my recent reservation. Can you help me?",
"agent: Ok, may I know your name?",
"customer: Ok, I am Gregory Young.",
"agent: Sorry, no reservation found on your name to cxancel.",
"customer: Ok, not an problem. Thank you for your information.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Gregory Young",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Margaret Garcia",
"flight": [
1014
]
} | {
"return_month": "Dec",
"return_day": "1",
"max_price": 5000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "29",
"goal": "book",
"departure_month": "Nov",
"name": "Margaret Garcia",
"return_airport": "LAX"
} | [
1524136599,
1524136603,
1524136616,
1524136617,
1524136656,
1524136661,
1524136684,
1524136686,
1524136703,
1524136738,
1524136744,
1524136753,
1524136766,
1524136768
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Margaret Garcia.",
"agent: How may I guide you today?",
"customer: I want to travel from DTW to LAX. Can you please help me to book a flight?",
"agent: Margaret Garcia, may I know your planned dates please?",
"customer: Sure, my journey dates are Nov 29 - Dec 1.",
"agent: Do you need a direct flight?",
"customer: No, I need a connecting flight.",
"agent: Flight-1014 is available as per your requirements. Can I book it for you?",
"customer: Ok, you can proceed for booking.",
"agent: Your booking is confirmed.",
"customer: Thank you for assisting me.",
"agent: Have a safe trip."
] | {
"status": "book",
"name": "Margaret Garcia",
"flight": [
1014
]
} | [] | true |
{
"status": "no_reservation",
"name": "Janet Williams",
"flight": []
} | {
"return_month": "Aug",
"return_day": "23",
"max_price": 5000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "21",
"goal": "change",
"departure_month": "Aug",
"name": "Janet Williams",
"return_airport": "LAS"
} | [
1534516971,
1534516981,
1534516997,
1534516999,
1534517011,
1534517013,
1534517025,
1534517028,
1534517033
] | [
"customer: Hello.",
"agent: Hello, How can I best serve you today?",
"customer: Can you please help me to change my existing reservation?",
"agent: Sure, I am here to help you with that, can I know your good name to proceed further?",
"customer: Myself Janet Williams.",
"agent: I am very sorry to inform you that there is no reservation found under your name in our database.",
"customer: Ok, not an issue.",
"agent: Thank you for choosing us.",
"customer: Thank you for checking."
] | {
"status": "no_reservation",
"name": "Janet Williams",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1534517172072
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Janet Williams",
"timestmamp": 1534517241246
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1534517242407
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1534517244312
}
] | true |
{
"status": "book",
"name": "Helen Evans",
"flight": [
1005
]
} | {
"return_month": "May",
"return_day": "20",
"max_price": 1000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "18",
"goal": "book",
"departure_month": "May",
"name": "Helen Evans",
"return_airport": "PHX"
} | [
1522651687,
1522651689,
1522651821,
1522651838,
1522651868,
1522651873,
1522651901,
1522651921,
1522651932,
1522651959,
1522651988,
1522652014,
1522652026,
1522652030
] | [
"customer: Hello,. I am Helen Evans.",
"agent: Hello, how can I assist you today?",
"customer: Can you please book a flight ticket from DCA to PHX?",
"agent: Sure, may I know your planned travel dates?",
"customer: My journey dates are 05/18 and 05/20.",
"agent: Do you need a halt in between your journey?",
"customer: Yes, I need a halt in between journey.",
"agent: Please wait for a moment.",
"customer: Sure.",
"agent: We found an airline: Delta, flight number: 1005 and price is 100 with a single connection.",
"customer: Ok, proceed with the booking.",
"agent: Your flight ticket has been reserved.",
"customer: Thanks for the help.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Helen Evans",
"flight": [
1005
]
} | [] | true |
{
"status": "no_reservation",
"name": "Carol Green",
"flight": []
} | {
"return_month": "July",
"return_day": "15",
"max_price": 200,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "13",
"goal": "cancel",
"departure_month": "July",
"name": "Carol Green",
"return_airport": "ORD"
} | [
1520818300,
1520818304,
1520818341,
1520818373,
1520818394,
1520818400,
1520818421,
1520818441
] | [
"customer: Hi. I am Carol Green.",
"agent: Hello, how may I amend you?",
"customer: Owing to an emergency, I want to cancel my reservation. Can you please help me out?",
"agent: Sure, let me check the reservation list and revert you.",
"customer: Ok.",
"agent: We hardly tried to find your reservation but, no reservation has been found with your name.",
"customer: Ok, no issues. Thank you for your response.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Carol Green",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Carol Young",
"flight": []
} | {
"return_month": "Nov",
"return_day": "3",
"max_price": 1000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Nov",
"name": "Carol Young",
"return_airport": "PHL"
} | [
1534167029,
1534167037,
1534167049,
1534167051,
1534167062,
1534167066,
1534167074,
1534167077
] | [
"customer: Hi.",
"agent: Hello, how may I render you today?",
"customer: Due to sudden change of my business meeting because of some technical problem, I need to change my reservation so can you help me with that?",
"agent: Sure, may I know your good name?",
"customer: I am Carol Young.",
"agent: I have checked in reservation list to change your ticket, but could not find any reservation with your name.",
"customer: Not a problem, thank you.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Carol Young",
"flight": [
1008,
1013
]
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1534167082194
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1534167083858
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Carol Young",
"timestmamp": 1534167087145
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1534167087826
}
] | false |
{
"status": "no_reservation",
"name": "Jack Lee",
"flight": []
} | {
"return_month": "Apr",
"return_day": "7",
"max_price": 1000,
"departure_airport": "IAD",
"max_connections": 0,
"departure_day": "5",
"goal": "cancel",
"departure_month": "Apr",
"name": "Jack Lee",
"return_airport": "DFW"
} | [
1528114713,
1528114727,
1528114753,
1528114776,
1528114792,
1528114838,
1528114845,
1528114905,
1528114919,
1528114943
] | [
"customer: Hello.",
"agent: Hello. Is there any help that I can do for you now?",
"customer: I would like to cancel my reservation due to heavy rainfalls in my travelling area, can you please help me out with that?",
"agent: Sure, I can help you with flight ticket booking process and may I know your name for checking purpose?",
"customer: Thank you, I have reserved it on the name of Jack Lee.",
"agent: Please allow me a moment.",
"customer: Sure, take your time.",
"agent: There is no reservation found for the user name in our back end to cancel the ticket.",
"customer: Oh! I think the ticket was not booked due to server issue. Anyway, thank you for checking.",
"agent: You are most welcome and thank you for approaching us."
] | {
"status": "no_reservation",
"name": "Jack Lee",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jack Lee",
"timestmamp": 1528114809146
},
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528114841433
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1528114843169
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528114949489
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528114951193
}
] | true |
{
"status": "book",
"name": "Stephanie Brown",
"flight": [
1007
]
} | {
"return_month": "May",
"return_day": "2",
"max_price": 200,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "30",
"goal": "book",
"departure_month": "Apr",
"name": "Stephanie Brown",
"return_airport": "DCA"
} | [
1527264797,
1527264802,
1527264840,
1527264843,
1527264876,
1527264878,
1527264890,
1527264894,
1527264913,
1527264941,
1527264944,
1527264980,
1527264984,
1527264988,
1527264993
] | [
"customer: Hello.",
"agent: Hello, how can I help you?",
"customer: I am planning to attend music concert at DCA, can you please help me with booking a flight ticket from SEA?",
"agent: May I know your desired travel dates please?",
"customer: I would like to take off on Apr 30 and return on May 2.",
"agent: Do you have any specifications?",
"customer: I am looking for a connecting flight.",
"agent: May I know your name please?",
"customer: My name is Stephanie Brown.",
"agent: There is a flight with connection limit 1 and fare 100, shall I proceed for booking?",
"customer: Yes, please proceed with the booking.",
"agent: Your ticket is booked, flight number 1007 with Southwest Airlines, departure time is 4:00 hours and arrival time is 13:00 hours.",
"customer: I appreciate your help, thank you.",
"agent: Thank you for contacting us.",
"customer: You are welcome."
] | {
"status": "book",
"name": "Stephanie Brown",
"flight": [
1007,
1011,
1016,
1026
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527264844158
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SEA",
"timestmamp": 1527264847861
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DCA",
"timestmamp": 1527264851334
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/30",
"timestmamp": 1527264881729
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "05/02",
"timestmamp": 1527264883853
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1527264896237
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "05/02",
"timestmamp": 1527264897501
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Stephanie Brown",
"timestmamp": 1527264917325
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527264918518
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527264990684
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1007",
"timestmamp": 1527264992668
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527264994300
}
] | true |
{
"status": "no_flight",
"name": "Kenneth Jackson",
"flight": []
} | {
"return_month": "May",
"return_day": "4",
"max_price": 200,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "May",
"name": "Kenneth Jackson",
"return_airport": "SFO"
} | [
1522674924,
1522674962,
1522675010,
1522675031,
1522675038,
1522675047,
1522675061,
1522675107,
1522675144,
1522675151
] | [
"customer: Hello.",
"agent: Hello. How can I assist you at this you at this moment?",
"customer: I am Kenneth Jackson. I want to book a flight ticket from LGA to SFO. Can you make a reservation for me?",
"agent: Nice to meet you Jackson. I will help you with that. Can I have your travel dates please?",
"customer: Sure, my itinerary dates are on 05/02 and return on 05/04.",
"agent: Ok Jackson, please wait a moment to check flight availability.",
"customer: Ok, make sure that the connection limit 1.",
"agent: Sorry Jackson, no flight is available to you on your dates with connection 1 due to heavy traffic in your route.",
"customer: Ok, not a problem. Thank you for your valuable information.",
"agent: Thank you for choosing us, have a good day."
] | {
"status": "book",
"name": "Kenneth Jackson",
"flight": [
1021
]
} | [] | false |
{
"status": "book",
"name": "Paul Gonzalez",
"flight": [
1024
]
} | {
"return_month": "May",
"return_day": "7",
"max_price": 200,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "May",
"name": "Paul Gonzalez",
"return_airport": "MSP"
} | [
1513947454,
1513947477,
1513947517,
1513947566,
1513947580,
1513947635,
1513947682,
1513947690,
1513947721,
1513947787,
1513947805,
1513947811
] | [
"customer: Hello.",
"agent: Hello, what can I do for you?",
"customer: I am attending a Live Music Event in Minneapolis, I need your help in booking the ticket from PHL to MSP.",
"agent: Sure, I will help you with that. Can you provide your planned dates to travel?",
"customer: My travelling dates are from 05/05 to 05/07.",
"agent: Please give a moment, let me check the best airlines for you.",
"customer: Sure, book me a ticket with the name of Paul Gonzalez.",
"agent: According to your request, there is a flight 1024 of Southwest airlines available for you.",
"customer: Please book me a ticket with this flight.",
"agent: Your ticket is confirmed Paul.",
"customer: Thank you for your help.",
"agent: Thank you for flying with our service."
] | {
"status": "book",
"name": "Paul Gonzalez",
"flight": [
1024
]
} | [] | true |
{
"status": "book",
"name": "Sarah Thomas",
"flight": [
1020
]
} | {
"return_month": "Sept",
"return_day": "22",
"max_price": 200,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "Sept",
"name": "Sarah Thomas",
"return_airport": "OAK"
} | [
1519747799,
1519747815,
1519747899,
1519747927,
1519747946,
1519748007,
1519748034,
1519748056,
1519748078,
1519748139
] | [
"customer: Hi.",
"agent: Hello. How may I help you?",
"customer: I am Sarah Thomas. I want you to book my flight ticket from SEA to OAK as I have to meet my grandfather at Oakland, can you please do that for me?",
"agent: That's fine, may I know your travel dates?",
"customer: I will depart on 09/20 and return back on 09/22.",
"agent: There is a flight-1020 with connection 1 and price 100 of Southwest airline. Is it fine for you?",
"customer: Yes, you can book the ticket.",
"agent: Ok, your ticket reservation is done with your name Sarah Thomas.",
"customer: Thank you very much for your help.",
"agent: Welcome."
] | {
"status": "book",
"name": "Sarah Thomas",
"flight": [
1020
]
} | [] | true |
{
"status": "no_flight",
"name": "Joshua Mitchell",
"flight": []
} | {
"return_month": "Sept",
"return_day": "2",
"max_price": 200,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "31",
"goal": "book",
"departure_month": "Aug",
"name": "Joshua Mitchell",
"return_airport": "EWR"
} | [
1522997388,
1522997403,
1522997450,
1522997492,
1522997516,
1522997555,
1522997576,
1522997595,
1522997620,
1522997623
] | [
"customer: Hello, I am Joshua Mitchell.",
"agent: Hello, how may I assist you?",
"customer: Can you please assist me to book a flight ticket from Atlanta, ATL to reach New York, EWR?",
"agent: Sure, may I know your preferable travel dates?",
"customer: Sure, my journey dates are from 08/31 to 09/02.",
"agent: Do you prefer connecting flight or direct flight?",
"customer: I prefer connecting flight.",
"agent: Sorry there is no connecting flight on your route.",
"customer: Ok, no problem. Thanks for your information.",
"agent: Thank you."
] | {
"status": "book",
"name": "Joshua Mitchell",
"flight": [
1021,
1023
]
} | [] | false |
{
"status": "no_flight",
"name": "Timothy Moore",
"flight": []
} | {
"return_month": "Mar",
"return_day": "3",
"max_price": 200,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Mar",
"name": "Timothy Moore",
"return_airport": "ATL"
} | [
1515765497,
1515765522,
1515765524,
1515765554,
1515765572,
1515765609,
1515765644,
1515765648
] | [
"customer: Hello.",
"agent: Hello. How may I assist you today?",
"customer: I am Timothy Moore. I would like to book a flight ticket from IAD to ATL.",
"agent: On which dates you want to travel?",
"customer: I am planning to start my trip on 04/01 and return back 04/03.",
"agent: Sorry, I cannot find any flight with your travel dates.",
"customer: Ok. Thank you for the information.",
"agent: It's my pleasure, have a great day."
] | {
"status": "book",
"name": "Timothy Moore",
"flight": [
1000
]
} | [] | false |
{
"status": "book",
"name": "Ronald Martinez",
"flight": [
1010
]
} | {
"return_month": "June",
"return_day": "3",
"max_price": 1000,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "June",
"name": "Ronald Martinez",
"return_airport": "EWR"
} | [
1527003610,
1527003627,
1527003641,
1527003652,
1527003673,
1527003699,
1527003714,
1527003720,
1527003751,
1527003796,
1527003814,
1527003818,
1527003826,
1527003830
] | [
"customer: Hi.",
"agent: Hello. How can I help you?",
"customer: Can you check the availability of flights from DFW to EWR?",
"agent: Let me know your name.",
"customer: Sure, Ronald Martinez here.",
"agent: Can I know your travel dates?",
"customer: My travel dates are June 01 and 03.",
"agent: Do you have any preference?",
"customer: I need a connecting flight.",
"agent: Ticket is found with airline Frontier for price 100 having flight number 1010.",
"customer: Please proceed with the booking.",
"agent: Ticket is booked.",
"customer: Thanks for the support.",
"agent: Thank you."
] | {
"status": "book",
"name": "Ronald Martinez",
"flight": [
1010,
1018
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527003657498
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DFW",
"timestmamp": 1527003662082
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "EWR",
"timestmamp": 1527003669386
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Ronald Martinez",
"timestmamp": 1527003686260
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/01",
"timestmamp": 1527003724486
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/03",
"timestmamp": 1527003728186
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1527003756618
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527003757525
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527003760771
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1010",
"timestmamp": 1527003763763
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527003832562
}
] | true |
{
"status": "no_reservation",
"name": "Roberts Adams",
"flight": []
} | {
"return_month": "Mar",
"return_day": "17",
"max_price": 500,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "15",
"goal": "cancel",
"departure_month": "Mar",
"name": "Robert Adams",
"return_airport": "DEN"
} | [
1515654161,
1515654180,
1515654216,
1515654269,
1515654317,
1515654396,
1515654406,
1515654450,
1515654481,
1515654495
] | [
"customer: Hello.",
"agent: Hello, may I know your name please?",
"customer: I am Roberts Adams.",
"agent: Yes, how may I aid you for today Adams?",
"customer: I made a reservation to New York to attend a music concert but the concert is cancelled, can you cancel my ticket?",
"agent: Sure, I am here to assist you. Give me a moment to check existing reservation in our listing.",
"customer: Sure.",
"agent: Sorry, I do not find any reservation under your name to cancel. It might not be confirmed previously.",
"customer: Ok, thank you for the information.",
"agent: Thank you for opting our service. Hope you have a great day ahead."
] | {
"status": "no_reservation",
"name": "Robert Adams",
"flight": []
} | [] | false |
{
"status": "book",
"name": "Susan Taylor",
"flight": [
1003
]
} | {
"return_month": "Apr",
"return_day": "7",
"max_price": 5000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "Apr",
"name": "Susan Taylor",
"return_airport": "DTW"
} | [
1517823779,
1517823802,
1517823834,
1517823858,
1517823888,
1517823910,
1517823931,
1517823958,
1517823967,
1517823999,
1517824018,
1517824048,
1517824064,
1517824067,
1517824080
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I have a meeting to attend at Detroit. Please help me in booking a ticket.",
"agent: Yes, I can help you. Could you share me your dates of travel?",
"customer: I would like to start on 04/05 and return by 04/07.",
"agent: Ok, can I know your nearest airport codes?",
"customer: My journey starts from DCA to DTW.",
"agent: Give me a moment.",
"customer: Sure, take your time.",
"agent: I have found a flight ticket for you with a fare of 100 and 1 connection. Can I proceed to booking?",
"customer: Sure, please book the ticket with the name Susan Taylor.",
"agent: Ok, your ticket is booked.",
"customer: Thank you for your kind response.",
"agent: Thank you for reaching us.",
"customer: You are welcome."
] | {
"status": "book",
"name": "Susan Taylor",
"flight": [
1003,
1021
]
} | [] | true |
{
"status": "no_flight",
"name": "Gary Mitchell",
"flight": []
} | {
"return_month": "Jan",
"return_day": "16",
"max_price": 500,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "Jan",
"name": "Gary Mitchell",
"return_airport": "JFK"
} | [
1512576038,
1512576077,
1512576170,
1512576193,
1512576223,
1512576271,
1512576329,
1512576334
] | [
"customer: Hi, My name is Gary Mitchell.",
"agent: Hello Gray, can you please tell me how may I help you?",
"customer: I have a plan to visit JFK from MCO on 01/14 to 01/16, there is a plan of family get together in New York.",
"agent: Ok, wait a minute.",
"customer: Ok, find the ticket which costs under 500.",
"agent: Sorry to say, there is no flight for you to travel as per your details.",
"customer: That's fine, thank you for your quick response.",
"agent: Thank you for contacting us."
] | {
"status": "book",
"name": "Gary Mitchell",
"flight": [
1003,
1017
]
} | [] | false |
{
"status": "book",
"name": "Thomas Anderson",
"flight": [
1014
]
} | {
"return_month": "Aug",
"return_day": "4",
"max_price": 1000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "2",
"goal": "change",
"departure_month": "Aug",
"name": "Thomas Anderson",
"return_airport": "DTW"
} | [
1524246279,
1524246287,
1524246295,
1524246296,
1524246335,
1524246363,
1524246377,
1524246391,
1524246435,
1524246438,
1524246473,
1524246475,
1524246485,
1524246560,
1524246572,
1524246584,
1524246587,
1524246597
] | [
"customer: Hello.",
"agent: Hello.",
"customer: Thomas Anderson here.",
"agent: How may I assist you?",
"customer: I would like to change my recent reservation because my trip dates are postponed.",
"agent: Sure, I will help you. Please wait a moment.",
"customer: Sure, take your own time.",
"agent: I have found your reservation, please help me with your airport codes.",
"customer: My travelling airport codes are DCA and DTW.",
"agent: Can I have your planned travel dates?",
"customer: My travelling dates are 02 and 04 of Aug.",
"agent: Please wait a moment, I will find the availability of flights.",
"customer: Sure.",
"agent: I found an economy class ticket in Southwest airlines with fare 400 and it is a connecting flight. Can I book your ticket?",
"customer: Proceed to booking.",
"agent: Ok, your booking is confirmed with flight number 1014.",
"customer: Thanks for helping me.",
"agent: Thank you for choosing our services."
] | {
"status": "change",
"name": "Thomas Anderson",
"flight": [
1014
]
} | [] | false |
{
"status": "book",
"name": "Carolyn Thomas",
"flight": [
1007
]
} | {
"return_month": "Dec",
"return_day": "4",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "Dec",
"name": "Carolyn Thomas",
"return_airport": "PHL"
} | [
1517536023,
1517536032,
1517536170,
1517536185,
1517536198,
1517536220,
1517536223,
1517536243,
1517536247,
1517536283,
1517536290,
1517536318,
1517536325,
1517536335
] | [
"customer: Hello, I am Carolyn Thomas.",
"agent: Hello, how can I support you today?",
"customer: I want to book a flight ticket from Orlando, FL - MCO to Philadelphia, PA -PHL for doing Christmas shopping.",
"agent: Ok, May I know your travelling dates?",
"customer: My departure day is 12/02, return day is 12/04.",
"agent: Ok, do you need any halt?",
"customer: Yes, I need a halt.",
"agent: Ok, please wait.",
"customer: Sure.",
"agent: Thank you for your time, There is a flight found in 1007 JetBlue plane with price 100.",
"customer: You can proceed to booking.",
"agent: Sure, the ticket has been booked with a halt.",
"customer: Thank you for booking a flight ticket.",
"agent: Thank you for availing us."
] | {
"status": "book",
"name": "Carolyn Thomas",
"flight": [
1007
]
} | [] | true |
{
"status": "book",
"name": "Jack Hernandez",
"flight": [
1021
]
} | {
"return_month": "Dec",
"return_day": "26",
"max_price": 200,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "24",
"goal": "book",
"departure_month": "Dec",
"name": "Jack Hernandez",
"return_airport": "ATL"
} | [
1511785792,
1511785821,
1511785874,
1511785924,
1511785952,
1511785982,
1511785993,
1511786051,
1511786161,
1511786214,
1511786259,
1511786289,
1511786313,
1511786323
] | [
"customer: Hello.",
"agent: Hello. How may I help you?",
"customer: Could you please help me out to book a ticket from MI-DTW to GA-ATL?",
"agent: Sure, could you please provide your journey dates?'.",
"customer: I have planned to travel on 12/24 and 12/26.",
"agent: Ok, wait a moment I'll check the available flights.",
"customer: OK.",
"agent: Thanks for waiting, found a flight with with airline UA and number 1021 with 1 connection and price is 200.",
"customer: OK, I'am satisfied with the details of flight which you have mentioned. Please book the ticket.",
"agent: Sure, can you provide your name for ticket booking?",
"customer: Yes, I'am Jack Hernandez.",
"agent: Ok, your booking is done.",
"customer: Thank you for the help.",
"agent: Thank you, have a great journey!."
] | {
"status": "book",
"name": "Jack Hernandez",
"flight": [
1021
]
} | [] | true |
{
"status": "no_flight",
"name": "Larry Williams",
"flight": []
} | {
"return_month": "Feb",
"return_day": "10",
"max_price": 500,
"departure_airport": "ORD",
"max_connections": -1,
"departure_day": "8",
"goal": "book",
"departure_month": "Feb",
"name": "Larry Williams",
"return_airport": "JFK"
} | [
1533736849,
1533736861,
1533736877,
1533736894,
1533736899,
1533736914,
1533736920,
1533736956,
1533736966,
1533736988,
1533737001,
1533737022,
1533737030,
1533737041
] | [
"customer: Hi.",
"agent: Hello, how can I help you?",
"customer: Could you please help me to book a flight ticket from ORD to JFK?",
"agent: Sure, may I know the travelling dates?",
"customer: My trip dates are Feb 08 and Feb 10.",
"agent: Do you have any connection limit?",
"customer: No.",
"agent: Are there any other specifications?",
"customer: No.",
"agent: May I know your name?",
"customer: I am Larry Williams.",
"agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.",
"customer: Not a problem, thank you for the information.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Larry Williams",
"flight": [
1027
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1533736917515
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "0",
"timestmamp": 1533736920298
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ORD",
"timestmamp": 1533736924915
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "JFK",
"timestmamp": 1533736927562
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1533736991569
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/08",
"timestmamp": 1533736996654
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/10",
"timestmamp": 1533737000589
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1533737001820
},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
"timestmamp": 1533737005016
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1533737005691
},
{
"button_name": "",
"field_name": "class",
"field_value": "",
"timestmamp": 1533737007674
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Larry Williams.",
"timestmamp": 1533737033228
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1533737048018
}
] | false |
{
"status": "no_reservation",
"name": "Emma Allen",
"flight": []
} | {
"return_month": "Jan",
"return_day": "21",
"max_price": 200,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "19",
"goal": "cancel",
"departure_month": "Jan",
"name": "Emma Allen",
"return_airport": "CLT"
} | [
1525711533,
1525711538,
1525711540,
1525711555,
1525711573,
1525711586,
1525711592,
1525711594,
1525711606,
1525711634,
1525711650,
1525711661
] | [
"customer: Hi.",
"agent: Hello.",
"customer: I am Emma Allen.",
"agent: How can I assist you for the day?",
"customer: Could you please help me to cancel my recent reservation as my plan to meet my girl friend got postpone?",
"agent: Sure, I am here to help you with that reservation cancel.",
"customer: Thank you.",
"agent: Please hold for a moment.",
"customer: Sure.",
"agent: There is no active reservation found with your name in our database to cancel it.",
"customer: Ok, not an issue. Thank you for your information.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Emma Allen",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525711599708
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Emma Allen",
"timestmamp": 1525711653582
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "cancel",
"timestmamp": 1525711655516
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1525711658956
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525711663099
}
] | true |
{
"status": "book",
"name": "Edward Brown",
"flight": [
1026
]
} | {
"return_month": "Sept",
"return_day": "17",
"max_price": 5000,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Sept",
"name": "Edward Brown",
"return_airport": "JFK"
} | [
1527268952,
1527268964,
1527268987,
1527269008,
1527269040,
1527269043,
1527269067,
1527269072,
1527269081,
1527269091,
1527269112,
1527269153,
1527269166,
1527269170,
1527269172,
1527269181
] | [
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: Can you help me to book a flight ticket from CLT to JFK?",
"agent: Sure, let me know your planned journey dates?",
"customer: I will start on Sept, 15 and return back on Sept, 17.",
"agent: May I know your connection limit?",
"customer: I prefer to connecting flight.",
"agent: Is there any other specifications?",
"customer: No, thanks.",
"agent: May I know your name?",
"customer: Edward Brown here.",
"agent: Thanks for your details, I found a connecting flight 1026 of American airline with fare 100 and class economy. Shall I proceed?",
"customer: Please proceed.",
"agent: Your ticket has been booked.",
"customer: Thank you.",
"agent: Thank you."
] | {
"status": "book",
"name": "Edward Brown",
"flight": [
1026,
1028
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527269036862
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "CLT",
"timestmamp": 1527269042294
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "JFK",
"timestmamp": 1527269045246
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "09/15",
"timestmamp": 1527269055486
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "09/17",
"timestmamp": 1527269065902
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "0",
"timestmamp": 1527269087951
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1527269095806
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527269099686
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Edward Brown",
"timestmamp": 1527269197574
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527269198893
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1026",
"timestmamp": 1527269203629
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527269212902
}
] | true |
{
"status": "no_flight",
"name": "Nicholas Hall",
"flight": []
} | {
"return_month": "Feb",
"return_day": "19",
"max_price": 5000,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Feb",
"name": "Nicholas Hall",
"return_airport": "OAK"
} | [
1523882427,
1523882452,
1523882477,
1523882500,
1523882542,
1523882563,
1523882566,
1523882579,
1523882582,
1523882650,
1523882670,
1523882675
] | [
"customer: Hello.",
"agent: Hello. What assistance do you want from our travel agency?",
"customer: I am Nicholas Hall. I want to reserve a flight ticket from LGA to OAK. Can you make a reservation for me?",
"agent: Sure, I am gleeful to help you with the ticket booking. Can you please tell me your travel dates?",
"customer: Thank you. my journey dates are on 02/17 and back on 02/19.",
"agent: Ok, do you have any requirement related to connection limit?",
"customer: Yes, I want a single connecting flight.",
"agent: Ok, please give me a minute.",
"customer: Sure.I will.",
"agent: I regret to inform you that, I have not found any flight with your details in our portal.",
"customer: That's sad to hear, no problem. Thank you for your information.",
"agent: You are welcome. Thank you for contacting us."
] | {
"status": "no_flight",
"name": "Nicholas Hall",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Ruth Jones",
"flight": []
} | {
"return_month": "Nov",
"return_day": "11",
"max_price": 200,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Nov",
"name": "Ruth Jones",
"return_airport": "ORD"
} | [
1519057284,
1519057286,
1519057303,
1519057306,
1519057601,
1519057613,
1519057693,
1519057772,
1519058215,
1519058295,
1519058352,
1519058473,
1519058540,
1519058547,
1519058564,
1519058703,
1519058745,
1519058833,
1519058905,
1519058936,
1519058962
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Ruth Jones.",
"agent: What kind of help are you expecting from my side?",
"customer: All of my cousins are planning for a music concert which is being held in Chicago in the month of November, so we are planning to book our flight tickets. Could you please help us out with the booking process?",
"agent: Sure, I am here to help you Ruth.",
"customer: Feeling good to know that.",
"agent: Ruth, can you provide me the location from which you are planning to depart?",
"customer: Sure, as many of my cousins are from New York, we all have planned to meet in New York and we will be leaving from New York only.",
"agent: Ok Ruth, can you provide me your fly off and fly back dates?",
"customer: Sure, we are planning to start our journey on 11/09 and fly back on 11/11.",
"agent: Ok, can you provide me the nearest airport codes of your source and destination locations.",
"customer: Well, our nearest source airport code is NY-JFK and final destination airport code IL-ORD.",
"agent: Ruth, please hold on for a moment while I check for the best available flights for you.",
"customer: Sure, please take your best time possible.",
"agent: I am sorry Ruth, as there are high number of bookings, there are no flights available for the given dates.",
"customer: Ok, that's so sad to hear.",
"agent: Ruth, would you like to re modify your schedule as there are flights available for the next day.",
"customer: No, we will find some other way to travel and attend the concert.",
"agent: Ok. Thank you, hope you reach your destination safely.",
"customer: You are welcome. Thank you for your valuable service."
] | {
"status": "no_flight",
"name": "Ruth Jones",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Pamela Johnson",
"flight": []
} | {
"return_month": "Aug",
"return_day": "13",
"max_price": 5000,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "Aug",
"name": "Pamela Johnson",
"return_airport": "HOU"
} | [
1528131230,
1528131234,
1528131282,
1528131326,
1528131339,
1528131344,
1528131363,
1528131365,
1528131384,
1528131395,
1528131414,
1528131417
] | [
"customer: Hello. Pamela Johnson here.",
"agent: Hello, how may I help you?",
"customer: I would like to prefer a flight with lay-by option for my business trip to Houston. Can you book the flight ticket?",
"agent: Sure, may I know your airport codes?",
"customer: The airport codes are from DFW to HOU.",
"agent: When do you want to travel?",
"customer: The travel dates are from Aug 11 to Aug 13.",
"agent: Can I know your other preferences?",
"customer: That is it.",
"agent: Sorry, there are no flights available on your travelling dates.",
"customer: Not a problem. Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "no_flight",
"name": "Pamela Johnson",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Pamela Johnson ",
"timestmamp": 1528131248639
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528131338794
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "HOU",
"timestmamp": 1528131348202
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DFW",
"timestmamp": 1528131352162
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/11",
"timestmamp": 1528131368995
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528131371240
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/13",
"timestmamp": 1528131373283
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1528131398714
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528131427090
}
] | true |
{
"status": "cancel",
"name": "Ronald Walker",
"flight": []
} | {
"return_month": "Jan",
"return_day": "2",
"max_price": 1000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "31",
"goal": "cancel",
"departure_month": "Dec",
"name": "Ronald Walker",
"return_airport": "LAS"
} | [
1529492891,
1529492900,
1529492923,
1529492932,
1529492949,
1529492955,
1529492960,
1529493008,
1529493027,
1529493030
] | [
"customer: Hello.",
"agent: Hello, how may I assist you today?",
"customer: Can you please cancel my reservation, due to cancel of my trip with colleagues?",
"agent: Sure, may I know your name?",
"customer: My name is Ronald Walker.",
"agent: Ok, please wait for a while.",
"customer: Sure.",
"agent: Thanks for waiting, we found reservation on your name and it has been cancelled successfully.",
"customer: Ok, thank you for cancelling my reservation.",
"agent: Thank you for reaching us."
] | {
"status": "cancel",
"name": "Ronald Walker",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1529492958017
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "cancel",
"timestmamp": 1529492961248
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Ronald Walker",
"timestmamp": 1529492968500
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529493032017
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Ronald Walker",
"timestmamp": 1529493032468
}
] | true |
{
"status": "book",
"name": "Joshua Mitchell",
"flight": [
1017
]
} | {
"return_month": "Dec",
"return_day": "14",
"max_price": 500,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Dec",
"name": "Joshua Mitchell",
"return_airport": "EWR"
} | [
1513696426,
1513696431,
1513696465,
1513696485,
1513696491,
1513696537,
1513696560,
1513696569,
1513696626,
1513696630,
1513696662,
1513696666
] | [
"customer: Hello.",
"agent: Hello, how may I help you today?",
"customer: I want to travel from AUS to EWR, can you book the ticket for me?",
"agent: Sure, may I know your travel dates?",
"customer: My preferable dates are from 12/12 till 12/14.",
"agent: Ok, as per your details there is a flight to book your ticket with airliner Delta. Shall I proceed?",
"customer: Ok, proceed it.",
"agent: For booking purpose, may I know your name?",
"customer: Joshua Mitchell.",
"agent: Your ticket has been booked with flight number 1017.",
"customer: Thank you.",
"agent: It's my pleasure."
] | {
"status": "book",
"name": "Joshua Mitchell",
"flight": [
1017
]
} | [] | true |
{
"status": "book",
"name": "Jason Wright",
"flight": [
1019
]
} | {
"return_month": "Mar",
"return_day": "23",
"max_price": 1000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "21",
"goal": "book",
"departure_month": "Mar",
"name": "Jason Wright",
"return_airport": "LAX"
} | [
1515508653,
1515508655,
1515508662,
1515508674,
1515508733,
1515508753,
1515508766,
1515508774,
1515508799,
1515508840,
1515508844,
1515508865,
1515508912,
1515508915,
1515508922
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I'm Jason Wright.",
"agent: How can I help you Jason?",
"customer: I am planning to attend music concert at Las Angeles, LAX. Can you please help me with booking a flight ticket from LAS?",
"agent: Can you please share your desired travel dates?",
"customer: Sure, I would like to take off on 03/21 and return back on 03/23.",
"agent: Do you have any other specifications?",
"customer: Yes, please make sure that the price limit does no exceed 1000.",
"agent: Ok, there is a flight available with Southwest airlines, with connection limit 1 and fare 100. Shall I proceed for booking?",
"customer: That's perfect, please proceed with the booking.",
"agent: Your ticket is booked, flight number 1019.",
"customer: I appreciate your help, thank you.",
"agent: Thanks for utilizing our services.",
"customer: You are welcome."
] | {
"status": "book",
"name": "Jason Wright",
"flight": [
1019,
1020
]
} | [] | true |
{
"status": "no_reservation",
"name": "Melissa Moore",
"flight": []
} | {
"return_month": "July",
"return_day": "27",
"max_price": 500,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "25",
"goal": "change",
"departure_month": "July",
"name": "Melissa Moore",
"return_airport": "MSP"
} | [
1524668186,
1524668188,
1524668195,
1524668219,
1524668261,
1524668281,
1524668287,
1524668316,
1524668334,
1524668338
] | [
"customer: Hello.",
"agent: Hello.",
"customer: My name is Melissa Moore.",
"agent: How may I help you? Nice to meet you Melissa.",
"customer: Due to health issue, I need to change my existing reservation. Please help me in that.",
"agent: Sure, please wait for a moment.",
"customer: Sure.",
"agent: Thanks for waiting. But I am sorry to say that there is no flight reservation on your name to change it.",
"customer: No problem, thanks for your information.",
"agent: Thank you."
] | {
"status": "no_reservation",
"name": "Melissa Moore",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Jonathan Green",
"flight": [
1001
]
} | {
"return_month": "Sept",
"return_day": "5",
"max_price": 500,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "Sept",
"name": "Jonathan Green",
"return_airport": "LAS"
} | [
1517309231,
1517309241,
1517309248,
1517309249,
1517309287,
1517309298,
1517309320,
1517309332,
1517309355,
1517309362,
1517309380,
1517309403,
1517309408,
1517309417,
1517309421,
1517309433,
1517309436
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I'm Jonathan Green.",
"agent: How may I aid you today?",
"customer: I am planning to attend music concert at Las Vegas, can you please help me with booking a flight ticket?",
"agent: Sure, we are oblige to help you. Can you please provide your preferable dates that you want to travel?",
"customer: Sure, I would like to take off on 09/03 and return back on 09/05.",
"agent: Ok, may I know your origin and destination airport codes for booking?",
"customer: My source airport code is MSP and the destination airport code is LAS.",
"agent: Please wait a moment to check the flights.",
"customer: Ok, but please make sure that the price limit does not exceed 500.",
"agent: Based on your information, I have found a flight with 1 connection with the fare of 100. Is it ok for you?",
"customer: Yes, please proceed with the booking.",
"agent: Ok, your ticket has been booked with flight number 1001.",
"customer: I appreciate your help, thank you.",
"agent: Thank you for reaching us, have a great journey.",
"customer: You are welcome."
] | {
"status": "book",
"name": "Jonathan Green",
"flight": [
1001
]
} | [] | true |
{
"status": "no_flight",
"name": "Janet Thompson",
"flight": []
} | {
"return_month": "Oct",
"return_day": "7",
"max_price": 5000,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "Oct",
"name": "Janet Thomas",
"return_airport": "IAH"
} | [
1526660485,
1526660501,
1526660505,
1526660517,
1526660524,
1526660527,
1526660535,
1526660564,
1526660567,
1526660604,
1526660607,
1526660624,
1526660632,
1526660666,
1526660677,
1526660687
] | [
"customer: Hi.",
"agent: Hello, how can I help you today?",
"customer: Can you please book a flight ticket from CLT to IAH?",
"agent: Sure, kindly share your travel dates.",
"customer: My travelling dates are Oct 05 and Oct 07.",
"agent: Do you have any connection limit?",
"customer: I need a connecting flight.",
"agent: May I know your class preference?",
"customer: I want a ticket in business class.",
"agent: Is there any other specifications?",
"customer: I want to depart in the morning.",
"agent: Please share your name.",
"customer: My name is Janet Thompson.",
"agent: Sorry to say, no flights found with your requirement.",
"customer: Ok, thank you for the response.",
"agent: Thanks for reaching us."
] | {
"status": "no_flight",
"name": "Janet Thomas",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526660551749
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "CLT",
"timestmamp": 1526660555365
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "IAH",
"timestmamp": 1526660559469
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526660562741
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/05",
"timestmamp": 1526660572237
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/07",
"timestmamp": 1526660579445
},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
"timestmamp": 1526660584221
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526660591725
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "morning",
"timestmamp": 1526660598869
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526660600133
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526660662276
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Janet Thompson",
"timestmamp": 1526660671502
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526660674436
}
] | false |
{
"status": "no_flight",
"name": "Alexander Green",
"flight": []
} | {
"return_month": "Aug",
"return_day": "24",
"max_price": 1000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Aug",
"name": "Alexander Green",
"return_airport": "DFW"
} | [
1520322108,
1520322115,
1520322166,
1520322187,
1520322216,
1520322223,
1520322273,
1520322334,
1520322341,
1520322393,
1520322403,
1520322411
] | [
"customer: Hi.",
"agent: Hello, how may I aid you today?",
"customer: I am Alexander Green. I want to book a flight ticket to attend an event from MI-DTW to TX-DFW. Can you help me?",
"agent: Sure, may I know your connection limit?",
"customer: I need a connecting flight.",
"agent: Ok, please tell me your travelling dates?",
"customer: 08/15 and 08/17 are my travelling dates.",
"agent: Ok, please wait for some time.",
"customer: Ok.",
"agent: There are no flights available on your requested dates.",
"customer: No issue. Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Alexander Green",
"flight": [
1020
]
} | [] | false |
{
"status": "book",
"name": "James Smith",
"flight": [
1020
]
} | {
"return_month": "Mar",
"return_day": "10",
"max_price": 500,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Mar",
"name": "James Smith",
"return_airport": "MSP"
} | [
1516770629,
1516770658,
1516770730,
1516770762,
1516770791,
1516770885,
1516770887,
1516770954,
1516770982,
1516770987,
1516770994,
1516771002
] | [
"customer: Hi, I am James Smith.",
"agent: Hello. How can I serve you?",
"customer: Please book a flight ticket with the price of 500, from TX - IAH, Houston. As I would like to visit an orphan foundation, to conduct a charity match.",
"agent: Sure, Can I know your travelling dates?",
"customer: I want to travel on 03/08. I intend to return on 03/10.",
"agent: Where do you want to land on?",
"customer: MN - MSP, Minneapolis & St. Paul.",
"agent: We found a AA airline, flight number:1020 and the price is 200.",
"customer: Sure, please proceed for booking.",
"agent: Your flight ticket has been confirmed.",
"customer: Thank you for serving me.",
"agent: Thank you for contacting us."
] | {
"status": "book",
"name": "James Smith",
"flight": [
1020,
1029
]
} | [] | true |
{
"status": "no_flight",
"name": "Ashley Green",
"flight": []
} | {
"return_month": "Nov",
"return_day": "10",
"max_price": 5000,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Nov",
"name": "Ashley Green",
"return_airport": "PHL"
} | [
1527785174,
1527785201,
1527785203,
1527785215,
1527785220,
1527785229,
1527785248,
1527785263,
1527785279,
1527785280,
1527785297,
1527785310
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I would like to travel from SEA to PHL. Can you please help me in ticket booking?",
"agent: Sure, may I know your trip dates please?",
"customer: My travel dates are from Nov 08 to Nov 10.",
"agent: Ok, do you have any other requirements?",
"customer: I want a single connection.",
"agent: Ok, can I know your name please?",
"customer: Myself Ashley Green.",
"agent: Sorry, we regret to inform you that there is no flight available as per your request.",
"customer: It's ok, thank you.",
"agent: My pleasure."
] | {
"status": "no_flight",
"name": "Ashley Green",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527785172193
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SEA",
"timestmamp": 1527785175338
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "PHL",
"timestmamp": 1527785177914
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/08",
"timestmamp": 1527785191962
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/10",
"timestmamp": 1527785197345
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1527785197985
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527785198674
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1527785274769
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Ashley Green",
"timestmamp": 1527785303321
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527785311112
}
] | true |
{
"status": "no_reservation",
"name": "Jason Edwards",
"flight": []
} | {
"return_month": "Mar",
"return_day": "16",
"max_price": 500,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "14",
"goal": "cancel",
"departure_month": "Mar",
"name": "Jason Edwards",
"return_airport": "ORD"
} | [
1519096100,
1519096105,
1519096111,
1519096114,
1519096148,
1519096261,
1519096338,
1519096351,
1519096365
] | [
"customer: Hello,.",
"agent: Hello.",
"customer: I am Jason Edwards.",
"agent: How may I aid you today?",
"customer: I want to cancel my recent reservation due to some issues, can you please help with that?",
"agent: Sure, I will help you. Thanks for your time, you have not reserved with any of the airlines. We can not change the existing reservation.",
"customer: Thank you.",
"agent: Thank you for choosing us.",
"customer: Thanks for your service."
] | {
"status": "no_reservation",
"name": "Jason Edwards",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Emma Hall",
"flight": [
1017
]
} | {
"return_month": "Feb",
"return_day": "17",
"max_price": 500,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Feb",
"name": "Emma Hall",
"return_airport": "EWR"
} | [
1528112927,
1528112944,
1528112959,
1528113008,
1528113015,
1528113036,
1528113046,
1528113077,
1528113081,
1528113183,
1528113206,
1528113222,
1528113224,
1528113236
] | [
"customer: Hi.",
"agent: Hello. How may I aid you?",
"customer: Please reserve a seat for me in a flight from DCA to EWR.",
"agent: May I know your travelling dates to go?",
"customer: Ok, my travelling dates are from Feb 15 to 17.",
"agent: Is there any other specifications?",
"customer: I need a connecting flight.",
"agent: May I know your good name?",
"customer: Sure, I am Emma Hall.",
"agent: Southwest airlines providing a connecting flight in economy class.",
"customer: Please confirm it.",
"agent: Your booking is done.",
"customer: Thanks for your help.",
"agent: Thank you."
] | {
"status": "book",
"name": "Emma Hall",
"flight": [
1017
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528113089398
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DCA",
"timestmamp": 1528113097045
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "EWR",
"timestmamp": 1528113099973
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/15",
"timestmamp": 1528113108857
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/17",
"timestmamp": 1528113114416
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528113114512
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1528113118846
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Emma Hall",
"timestmamp": 1528113131103
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1528113241262
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528113242718
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1017",
"timestmamp": 1528113246190
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528113278822
}
] | true |
{
"status": "book",
"name": "Brian Nelson",
"flight": [
1002
]
} | {
"return_month": "Mar",
"return_day": "24",
"max_price": 500,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "22",
"goal": "change",
"departure_month": "Mar",
"name": "Brian Nelson",
"return_airport": "LAX"
} | [
1525281775,
1525281786,
1525281801,
1525281822,
1525281837,
1525281844,
1525281862,
1525281894,
1525281896,
1525281940,
1525281980,
1525281990,
1525281998,
1525282012,
1525282018,
1525282056
] | [
"customer: Hi. I am Brian Nelson.",
"agent: Hello, how may I aid you today?",
"customer: Can you please help me in changing my existing reservation?",
"agent: Sure, wait a minute.",
"customer: Ok.",
"agent: We found your reservation, can you share your travelling dates?",
"customer: My trip dates are 03/22 - 03/24.",
"agent: May I know your airport codes?",
"customer: My airport codes are MCO - LAX.",
"agent: Do you need a connecting flight?",
"customer: Yes.",
"agent: We found a flight on AA airline, flight number as 1002 withe fare of 300.",
"customer: Please reserve.",
"agent: Your ticket has been booked.",
"customer: Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "change",
"name": "Brian Nelson",
"flight": [
1002
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Brian Nelson",
"timestmamp": 1525281792057
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525281805528
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/22",
"timestmamp": 1525281899977
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/24",
"timestmamp": 1525281904208
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LAX",
"timestmamp": 1525281905992
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "MCO",
"timestmamp": 1525281913801
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525281915642
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525281993296
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1002",
"timestmamp": 1525281996576
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525282079016
}
] | false |
{
"status": "book",
"name": "Lisa Scott",
"flight": [
1001
]
} | {
"return_month": "Nov",
"return_day": "17",
"max_price": 500,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Nov",
"name": "Lisa Scott",
"return_airport": "PHL"
} | [
1515544626,
1515544666,
1515544671,
1515544685,
1515544765,
1515544839,
1515544897,
1515544947,
1515544981,
1515545018,
1515545070,
1515545129,
1515545196,
1515545233,
1515545239,
1515545288,
1515545292,
1515545321,
1515545331,
1515545352
] | [
"customer: Hello.",
"agent: Hello. How may I support you at this moment?",
"customer: My name is Lisa Scott.",
"agent: OK.",
"customer: I would like to attend my convocation at Philadelphia. Can you help me in book a flight ticket?",
"agent: Sure, I are here to help you only. At what price range you are looking for a flight?",
"customer: Make sure that price limit is 500.",
"agent: Ok, are you comfortable with direct flight or connecting flight?",
"customer: I need a connecting flight between my journey.",
"agent: Ok, may I know on which dates you are willing to travel?",
"customer: My travelling dates are from 11/15 to 11/17.",
"agent: Please provide your origin airport and destination airport code?",
"customer: My origin and destination are Houston, IAH and Philadelphia, PHL.",
"agent: Thanks for the information.",
"customer: Ok.",
"agent: We found an AA airline flight with 1001 number is available under you price limit. Airfare is 200. Shall I go to booking process?",
"customer: Ok, Proceed.",
"agent: Ok, your booking with AA airline is confirmed.",
"customer: Ok, Thanks for your service.",
"agent: Thanks for reaching us, have a safe journey."
] | {
"status": "book",
"name": "Lisa Scott",
"flight": [
1001
]
} | [] | true |
{
"status": "no_reservation",
"name": "Brandon Hall",
"flight": []
} | {
"return_month": "Nov",
"return_day": "10",
"max_price": 5000,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "8",
"goal": "change",
"departure_month": "Nov",
"name": "Brandon Hall",
"return_airport": "JFK"
} | [
1519726691,
1519726708,
1519726800,
1519726840,
1519726847,
1519726890,
1519726922,
1519726927
] | [
"customer: Hi.",
"agent: Hello. How can I help you?",
"customer: I would like to change my existing reservation as my appointment with doctor got postponed. Can you help me update my reservation which was made on the name of Brandon Hall?",
"agent: Sure, I will help with that, please wait for a minnute.",
"customer: Ok.",
"agent: Thanks for your patience, I could not find any reservation with your name.",
"customer: It's ok, thank you for the information.",
"agent: It's my pleasure, have a nice day."
] | {
"status": "no_reservation",
"name": "Brandon Hall",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "William Carter",
"flight": []
} | {
"return_month": "Mar",
"return_day": "29",
"max_price": 500,
"departure_airport": "SEA",
"max_connections": 0,
"departure_day": "27",
"goal": "book",
"departure_month": "Mar",
"name": "William Carter",
"return_airport": "IAH"
} | [
1522641491,
1522641497,
1522641521,
1522641553,
1522641588,
1522641626,
1522641649,
1522641659,
1522641671,
1522641716,
1522641751,
1522641760
] | [
"customer: Hello, I am William Carter.",
"agent: Hello, how may I help you?",
"customer: Can you help me booking a flight ticket from SEA to IAH?",
"agent: Sure, can I know your preferable dates?",
"customer: I will start on 03/27 and return on 03/29.",
"agent: Do you have any halt in between your journey?",
"customer: I need a direct flight.",
"agent: Ok, please hold on a moment.",
"customer: Sure.",
"agent: Sorry, there are no flights found on given dates.",
"customer: No problem, thank you for the information.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "William Carter",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Lisa Williams",
"flight": []
} | {
"return_month": "Sept",
"return_day": "3",
"max_price": 200,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Sept",
"name": "Lisa Williams",
"return_airport": "OAK"
} | [
1518742979,
1518742998,
1518743098,
1518743111,
1518743146,
1518743163,
1518743193,
1518743210,
1518743221,
1518743241,
1518743268,
1518743271
] | [
"customer: Hello, I am Lisa Williams.",
"agent: Hello, how can I assist you for the day?",
"customer: I am going to enjoy my holiday trip in the Redwood Regional Park with my colleagues at Oakland, OAK. Will you help me in booking a flight ticket?",
"agent: Sure, let me know your journey dates.",
"customer: My journey dates are from 09/01 to 09/03.",
"agent: May I know your source point?",
"customer: My source is from Washington, IAD.",
"agent: Ok, please be on hold.",
"customer: Sure.",
"agent: Thanks for being on hold, no flights were found based on your schedule.",
"customer: No problem, thank you for the information.",
"agent: Thank you for picking us."
] | {
"status": "no_flight",
"name": "Lisa Williams",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Jonathan Williams",
"flight": []
} | {
"return_month": "Oct",
"return_day": "22",
"max_price": 5000,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "Oct",
"name": "Jonathan Williams",
"return_airport": "PHX"
} | [
1523416537,
1523416561,
1523416646,
1523416672,
1523416694,
1523416729,
1523416747,
1523416795,
1523416821,
1523416824
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I want to book a connected flight to Phoenix, AZ - PHX to participate in Arts and Crafts festival. Can you please book a ticket on the name of Jonathan Williams?",
"agent: Sure, let me know your travelling dates?",
"customer: My travelling dates are 10/20 and 10/22.",
"agent: May I know your source airport code please?",
"customer: My source is Charlotte, NC - CLT.",
"agent: Sorry to inform that, there is no flights found on your route.",
"customer: Ok, no worries. Thank you.",
"agent: Thank you for opting us."
] | {
"status": "no_flight",
"name": "Jonathan Williams",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Larry Collins",
"flight": []
} | {
"return_month": "May",
"return_day": "23",
"max_price": 200,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "21",
"goal": "book",
"departure_month": "May",
"name": "Larry Collins",
"return_airport": "ATL"
} | [
1525773756,
1525773759,
1525773767,
1525773770,
1525773815,
1525773844,
1525773853,
1525773879,
1525773893,
1525773936,
1525773957,
1525773963
] | [
"customer: Hello.",
"agent: Hello.",
"customer: Myself Larry Collins.",
"agent: How may I guide you today?",
"customer: I am planning to visit Atlanta, will you help me in booking the flight ticket from DEN to ATL?",
"agent: Sure, I will help you with that. Can you please share your travelling dates?",
"customer: My preferable journey dates are May 21 and May 23.",
"agent: Do you have any specifications?",
"customer: I need a flight with single connection which departs in afternoon time.",
"agent: I am sorry to say that there is no flight found under your details.",
"customer: Ok, not an issue. Thank you for your response.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Larry Collins",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Larry Collins",
"timestmamp": 1525773781952
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525773858772
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/21",
"timestmamp": 1525773892926
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/25",
"timestmamp": 1525773898621
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/23",
"timestmamp": 1525773902575
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525773902774
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DEN",
"timestmamp": 1525773910189
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ATL",
"timestmamp": 1525773912653
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525773913478
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1525773946636
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525773964347
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525773966051
}
] | true |
{
"status": "book",
"name": "Dennis Gonzalez",
"flight": [
1000
]
} | {
"return_month": "Nov",
"return_day": "6",
"max_price": 200,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "4",
"goal": "book",
"departure_month": "Nov",
"name": "Dennis Gonzalez",
"return_airport": "IAD"
} | [
1516295096,
1516295117,
1516295202,
1516295225,
1516295476,
1516295478,
1516295525,
1516295543,
1516295588,
1516295712,
1516295738,
1516295813,
1516295992,
1516295998,
1516296062,
1516296133,
1516296272,
1516296318,
1516296319
] | [
"customer: Hello.",
"agent: Hello, we provide all booking services regarding flights. How can I be helping hand to you today?",
"customer: I am Dennis Gonzalez, I am agriculturist, so I want to visit to Washington to adopt new cultivation techniques. Can you make reservation for me?",
"agent: That's really great profession, can I know the codes from where you need to board the flight?",
"customer: Sure, I will depart from Houston IAH and as my destination is Washington, nearby airport to me will be IAD.",
"agent: Noted, please send me the dates when you are planning for your trip. It will help me to find out the flights which are available for you to travel.",
"customer: I would like to leave between 11/04 and 11/06.",
"agent: Can I call you Dennis?",
"customer: Sure, all of my friends will call me Dennis.",
"agent: Please be online for a short span of time, I will sort out the best flight available for you. Thank you for being online Dennis, here I got a best flight available for you on your required dates with Delta airlines. Shall I make your reservation in this flight?",
"customer: Sure, I want a break in my journey, so make sure that flight should contain 1 connection.",
"agent: Exactly, you will be having 1 break in your journey.",
"customer: That's perfect, please proceed further if the flight ticket costs with in 200.",
"agent: Well it's cost is 100. I have booked your ticket in this flight, you need to board the flight whose number is 1000. Have a good experience in your journey.",
"customer: Great! You have been very helpful. Thanks!.",
"agent: Thank you for the acknowledgement. Thank you for approaching us, keep connecting with us in further too.",
"customer: Sure, I will refer my friends too regarding your agency.",
"agent: Thank you, I hope your trip goes successful.",
"customer: You are welcome."
] | {
"status": "book",
"name": "Dennis Gonzalez",
"flight": [
1000,
1007,
1015,
1029
]
} | [] | true |
{
"status": "no_reservation",
"name": "Stephanie Carter",
"flight": []
} | {
"return_month": "Sept",
"return_day": "11",
"max_price": 500,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "9",
"goal": "change",
"departure_month": "Sept",
"name": "Stephanie Carter",
"return_airport": "HOU"
} | [
1529501102,
1529501124,
1529501132,
1529501157,
1529501167,
1529501178,
1529501200,
1529501221,
1529501243,
1529501262
] | [
"customer: Hello.",
"agent: Hello, How can I serve you?",
"customer: Can you please assist me to change the travel dates in the past ticket?",
"agent: Sure, May I know your name?",
"customer: Thank you for considering my request. My name is Stephanie Carter.",
"agent: Please wait a moment.",
"customer: Sure, I can wait for your reply.",
"agent: Sorry, No reservation found on your name.",
"customer: It's ok, not a problem with that. Anyhow thanks a lot for spending your time.",
"agent: Thank you for opting us."
] | {
"status": "no_reservation",
"name": "Stephanie Carter",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1529501140606
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1529501143229
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Stephanie Carter.",
"timestmamp": 1529501196766
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529501277365
}
] | true |
{
"status": "book",
"name": "Nicole Johnson",
"flight": [
1001
]
} | {
"return_month": "Jan",
"return_day": "24",
"max_price": 500,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Jan",
"name": "Nicole Johnson",
"return_airport": "DCA"
} | [
1515605738,
1515605754,
1515605782,
1515605791,
1515605814,
1515605824,
1515605840,
1515605924,
1515605935,
1515605993,
1515606001,
1515606013,
1515606015
] | [
"customer: Hello, I am Nicole Johnson.",
"agent: Hello. How may I guide you?",
"customer: I would like to visit a church in Washington, so could you please book a ticket to me?",
"agent: Sure, I am here to help you, can you please provide me your travelling dates?",
"customer: I would like to go on 01/22 and return back on 01/24.",
"agent: Ok, may I know your airport codes?",
"customer: My source and destination airport codes are DCA and DCA respectively.",
"agent: Yes Nicole, I found a flight for you with Delta airline and it costs you 100. Shall I proceed for booking?",
"customer: Ok, please proceed if it is a single connecting flight.",
"agent: Yes its with single connection. Your ticket is booked with flight number 1001.",
"customer: Thank you.",
"agent: Welcome, have a safe journey.",
"customer: Welcome."
] | {
"status": "book",
"name": "Nicole Johnson",
"flight": [
1001,
1013
]
} | [] | true |
{
"status": "book",
"name": "Alexander Roberts",
"flight": [
1028
]
} | {
"return_month": "Apr",
"return_day": "27",
"max_price": 1000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "Apr",
"name": "Alexander Roberts",
"return_airport": "DTW"
} | [
1511950568,
1511950602,
1511950635,
1511950679,
1511950770,
1511950823,
1511950853,
1511951115,
1511951191,
1511951234,
1511951258
] | [
"customer: Hello.",
"agent: Hi,. How may help you ?",
"customer: Myself Alexander Roberts. Will you help me out in booking a ticket?",
"agent: Sure , may i know your details ?",
"customer: My airport codes are from LAS to DTW. My travel dates are from 04/25 to 04/27.",
"agent: Do you have any other requirements.",
"customer: The price should be 1000 and with 1 connection.",
"agent: Excitedly there is a JetBlue airlines matching your requirement with 1028 flight.",
"customer: Please book my ticket.",
"agent: So can I confirm your flight ticket . your ticket was confirmed. Thank you .",
"customer: Thank you for your help."
] | {
"status": "book",
"name": "Alexander Roberts",
"flight": [
1028
]
} | [] | true |
{
"status": "no_flight",
"name": "Paul Collins",
"flight": []
} | {
"return_month": "Sept",
"return_day": "22",
"max_price": 5000,
"departure_airport": "LAX",
"max_connections": 0,
"departure_day": "20",
"goal": "book",
"departure_month": "Sept",
"name": "Paul Collins",
"return_airport": "CLT"
} | [
1515036521,
1515036525,
1515036641,
1515036837,
1515036891,
1515036898,
1515036921,
1515036923,
1515036960,
1515036976,
1515036981,
1515037010,
1515037022,
1515037031,
1515037059,
1515037081,
1515037086
] | [
"customer: Hi.",
"agent: Hello, How can I provide assistance to you?",
"customer: I want to book a direct flight to attend a client meeting at NC-CLT .",
"agent: Ok. Please provide your travelling dates.",
"customer: 09/20 and 09/22 are my travelling dates.",
"agent: May I know your source point?",
"customer: I would like to board at CA-LAX.",
"agent: Do you have any requirements to met?",
"customer: No.",
"agent: Please wait a moment.",
"customer: Ok.",
"agent: We found that there are no flights available with your requirement.",
"customer: No issue.",
"agent: May I know your good name please?",
"customer: I am Paul Collins.",
"agent: Thank you for availing us, have a great day ahead.",
"customer: Thank you for your help."
] | {
"status": "no_flight",
"name": "Paul Collins",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Carol Miller",
"flight": [
1010
]
} | {
"return_month": "July",
"return_day": "26",
"max_price": 200,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "24",
"goal": "book",
"departure_month": "July",
"name": "Carol Miller",
"return_airport": "IAD"
} | [
1518173648,
1518173652,
1518173671,
1518173673,
1518173744,
1518173761,
1518173782,
1518173784,
1518173794,
1518173852,
1518173860,
1518173870,
1518173897,
1518173900
] | [
"customer: Hello.",
"agent: Hello.",
"customer: My name is Carol Miller.",
"agent: How may I assist you?",
"customer: I need a round trip flight from IAD to IAD. Can you help me in booking a ticket?",
"agent: Sure, please provide your travelling dates.",
"customer: My journey dates are 07/24 and 07/26.",
"agent: Please hold on a moment.",
"customer: Ok, take your time.",
"agent: Thank you for your waiting, I found a flight for you in Spirit airlines with price 100. Can I proceed?",
"customer: Please book the ticket.",
"agent: Ok, your booking is confirmed with flight number 1010.",
"customer: Thank you for your assistance.",
"agent: Thank you for choosing our service."
] | {
"status": "book",
"name": "Carol Miller",
"flight": [
1010,
1011,
1019
]
} | [] | true |
{
"status": "book",
"name": "Christopher Turner",
"flight": [
1003
]
} | {
"return_month": "May",
"return_day": "30",
"max_price": 5000,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "28",
"goal": "book",
"departure_month": "May",
"name": "Christopher Turner",
"return_airport": "LGA"
} | [
1519954308,
1519954315,
1519954329,
1519954350,
1519954371,
1519954423,
1519954446,
1519954487,
1519954518,
1519954565,
1519954598,
1519954624,
1519954627,
1519954630
] | [
"customer: Hello.",
"agent: Hello,.",
"customer: I am Christopher Turner.",
"agent: How shall I assist you?",
"customer: I want to visit New York, NY-LGA due to holiday. Can you please book a ticket with a price limit of 5000?",
"agent: Please mention your travel dates?",
"customer: My travelling dates are from 05/28 to 05/30.",
"agent: Please specify boarding airport code?",
"customer: My boarding point is Denver, CO-DEN.",
"agent: Ticket can be booked with connections 1, flight number 1003, airline Hawaiian having price 100.",
"customer: That's perfect airline for me, you can proceed for booking.",
"agent: Ticket is booked.",
"customer: Thanks for your service.",
"agent: Thank you."
] | {
"status": "book",
"name": "Christopher Turner",
"flight": [
1003,
1006
]
} | [] | true |
{
"status": "book",
"name": "Pamela Perez",
"flight": [
1009
]
} | {
"return_month": "Jan",
"return_day": "31",
"max_price": 1000,
"departure_airport": "MSP",
"max_connections": -1,
"departure_day": "29",
"goal": "book",
"departure_month": "Jan",
"name": "Pamela Perez",
"return_airport": "OAK"
} | [
1524500196,
1524500206,
1524500281,
1524500284,
1524500326,
1524500372,
1524500393,
1524500395,
1524500401,
1524500403
] | [
"customer: Hello.",
"agent: Hello. How may I help you out?",
"customer: I am Pamela Perez from Minneapolis. I would like to book a ticket to visit a new place at OAK. Can you please help me out to book a ticket from MSP?",
"agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?",
"customer: Thank you for response, I want to take off on Jan 29 and please confirm my return ticket also on Jan 31.",
"agent: There is a flight with connection 1 and price 800, can I proceed?",
"customer: Please confirm this flight ticket for me.",
"agent: Ok, your ticket has been booked with flight number 1009.",
"customer: Thank you for assisting me.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Pamela Perez",
"flight": []
} | [] | false |
{
"status": "book",
"name": "Virginia Harris",
"flight": [
1001
]
} | {
"return_month": "Mar",
"return_day": "24",
"max_price": 1000,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Mar",
"name": "Virginia Harris",
"return_airport": "BOS"
} | [
1520240981,
1520240989,
1520241017,
1520241022,
1520241034,
1520241053,
1520241066,
1520241078,
1520241081,
1520241090,
1520241092,
1520241101
] | [
"customer: Hello, I am Virginia Harris.",
"agent: Hello, how can I help you today?",
"customer: I want to fly from CLT to BOS, can you please book a flight with fare 1000?",
"agent: Sure, when are you willing to fly?",
"customer: My trip dates are 03/22 to 03/24.",
"agent: Ok, do you need any connection limit?",
"customer: Yes, I need a halt.",
"agent: Ok, flight- 1001, airline- Jetblue, price- 100 with connection matches your requested details.",
"customer: Ok, book the ticket.",
"agent: Ok, your ticket has been processed.",
"customer: Thanks for your help.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Virginia Harris",
"flight": [
1001,
1003,
1022
]
} | [] | true |
{
"status": "no_flight",
"name": "Anthony Hall",
"flight": []
} | {
"return_month": "Jan",
"return_day": "25",
"max_price": 1000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "23",
"goal": "book",
"departure_month": "Jan",
"name": "Anthony Hall",
"return_airport": "BOS"
} | [
1528811962,
1528811969,
1528812013,
1528812016,
1528812026,
1528812029,
1528812040,
1528812061,
1528812097,
1528812100,
1528812105,
1528812113,
1528812145,
1528812148,
1528812201,
1528812202,
1528812221,
1528812259,
1528812288,
1528812430,
1528812470,
1528812473
] | [
"customer: Hello.",
"agent: Hello, how can I help you?",
"customer: I am planning to take my children to International Film Festival in Boston, can you please make a reservation from PHL?",
"agent: Sure, I am here to help you with your concern.",
"customer: Thank you.",
"agent: May I know your trip dates?",
"customer: My journey dates are on Jan 23rd and 25th.",
"agent: Do you have any connection limit preference?",
"customer: I prefer a flight with single connection.",
"agent: Do you have any class preference?",
"customer: No.",
"agent: Do you have any airline preference?",
"customer: Any airline is ok for me.",
"agent: Do you have any specific time concern?",
"customer: I don't have any other requirements.",
"agent: Could you help me with your name please?",
"customer: My name is Anthony Hall.",
"agent: Thank you for sharing all the necessary information, please bear with me for 2-3 minutes while I check with the availability of flights.",
"customer: Sure, I will wait.",
"agent: Thank you for waiting, Anthony Hall. Sorry, there is no flight available for the flights.",
"customer: Ok, no problem. Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Anthony Hall",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528812038704
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHL",
"timestmamp": 1528812067871
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "BOS",
"timestmamp": 1528812071526
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/23",
"timestmamp": 1528812090269
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "01/25",
"timestmamp": 1528812094547
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528812094649
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1528812181430
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Anthony Hall",
"timestmamp": 1528812289624
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528812487811
}
] | true |
{
"status": "no_flight",
"name": "Charles Adams",
"flight": []
} | {
"return_month": "July",
"return_day": "9",
"max_price": 5000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "July",
"name": "Charles Adams",
"return_airport": "BOS"
} | [
1528220568,
1528220574,
1528220591,
1528220603,
1528220617,
1528220619,
1528220641,
1528220649,
1528220657,
1528220678,
1528220695,
1528220736,
1528220747,
1528220754,
1528220772,
1528220778,
1528220784
] | [
"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: Can you please help me to book a flight from LAS to BOS?",
"agent: Sure, may I know your planned travel dates please?",
"customer: Sure, I want to travel on July 7 and need to return on July 9.",
"agent: May I know your good name please?",
"customer: I am Charles Adams.",
"agent: Do you have any particular time for departing and returning?",
"customer: No.",
"agent: Would you like to travel in a connecting flight or a direct flight?",
"customer: I would like to travel in a connecting flight.",
"agent: May I know your good name please?",
"customer: My name is Charles Adams.",
"agent: Sorry, there is no flight available on your requested dates.",
"customer: Ok, not an issue.",
"agent: Thank you for reaching us.",
"customer: Thank you for providing information."
] | {
"status": "no_flight",
"name": "Charles Adams",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528220684277
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LAS",
"timestmamp": 1528220687588
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "BOS",
"timestmamp": 1528220690100
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "07/07",
"timestmamp": 1528220693432
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "07/09",
"timestmamp": 1528220699049
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1528220700564
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528220703263
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Charles Adams",
"timestmamp": 1528220769056
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1528220769964
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528220786123
}
] | true |
{
"status": "book",
"name": "Amy Clark",
"flight": [
1014
]
} | {
"return_month": "Nov",
"return_day": "8",
"max_price": 5000,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "6",
"goal": "book",
"departure_month": "Nov",
"name": "Amy Clark",
"return_airport": "DCA"
} | [
1514966550,
1514966557,
1514966614,
1514966618,
1514966661,
1514966696,
1514966706,
1514966708,
1514966712,
1514966718
] | [
"customer: Hi. I am Amy Clark.",
"agent: Hello, how can I assist you?",
"customer: Planning to book a ticket to DCA from AUS to meet my grandmother. Can you help me to book a flight with one connection limit?",
"agent: Sure, May I know the travelling dates?",
"customer: My travelling dates are 11/06 to 11/08. I can afford up to 5000.",
"agent: There is a flight 1014 and Delta airline and price 100 with a connection.",
"customer: Please proceed to reserve my ticket.",
"agent: Your ticket is done.",
"customer: Thank You.",
"agent: Thanks for choosing us."
] | {
"status": "book",
"name": "Amy Clark",
"flight": [
1014
]
} | [] | true |
{
"status": "book",
"name": "Michelle Thomas",
"flight": [
1001
]
} | {
"return_month": "Aug",
"return_day": "13",
"max_price": 500,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "Aug",
"name": "Michelle Thomas",
"return_airport": "MSP"
} | [
1527085867,
1527085883,
1527085905,
1527085922,
1527085930,
1527085945,
1527085963,
1527085973,
1527085991,
1527086018,
1527086023,
1527086089,
1527086101,
1527086105,
1527086121,
1527086125
] | [
"customer: Hello.",
"agent: Hello. How may I assist you?",
"customer: I would like to visit MSP to meet my family, can you please help me to book a flight ticket from DEN?",
"agent: Sure, may I know your travel dates please?",
"customer: Sure, my journey dates are Aug 11 and Aug 13.",
"agent: Is there any connection limit?",
"customer: I need a single connection flight.",
"agent: May I know your name please?",
"customer: My name is Michelle Thomas.",
"agent: Do you have any other specifications?",
"customer: No.",
"agent: Delta airlines is providing connecting flight for you with the fare of 200 in economy class, shall I proceed with the booking?",
"customer: Ok, please book.",
"agent: Your ticket is booked with the flight-1001.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Michelle Thomas",
"flight": [
1001
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527085924342
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DEN",
"timestmamp": 1527085929734
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "MSP",
"timestmamp": 1527085931813
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1527085979494
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/11",
"timestmamp": 1527085982920
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/13",
"timestmamp": 1527085985965
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Michelle Thomas",
"timestmamp": 1527086037344
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527086037413
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527086118684
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1001",
"timestmamp": 1527086120156
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527086127789
}
] | true |
{
"status": "book",
"name": "Edward Martin",
"flight": [
1005
]
} | {
"return_month": "Mar",
"return_day": "21",
"max_price": 1000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "19",
"goal": "change",
"departure_month": "Mar",
"name": "Edward Martin",
"return_airport": "ORD"
} | [
1518690584,
1518690642,
1518690663,
1518690698,
1518690751,
1518690755,
1518690794,
1518690807,
1518690860,
1518690864,
1518690876,
1518690928,
1518690968,
1518690983,
1518691006,
1518691008
] | [
"customer: Hi.",
"agent: Hello. How may I help you?",
"customer: Can you help me to change my reservation to next week? Because my exam is postponed to next week at Chicago.",
"agent: Sure, may I know your name?",
"customer: My name is Edward Martin.",
"agent: Please hold on for a while.",
"customer: Ok.",
"agent: We found your reservation, could you share your itinerary dates?",
"customer: My travelling dates are 03/19 and 03/21.",
"agent: May I know your airport codes?",
"customer: My airport codes are BOS and ORD.",
"agent: Please hold on for a moment. Frontier airlines with flight 1005 is available.",
"customer: Proceed with booking.",
"agent: Your ticket is confirmed.",
"customer: Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "change",
"name": "Edward Martin",
"flight": [
1005
]
} | [] | false |
{
"status": "no_flight",
"name": "Kathleen Scott",
"flight": []
} | {
"return_month": "June",
"return_day": "7",
"max_price": 1000,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "June",
"name": "Kathleen Scott",
"return_airport": "EWR"
} | [
1521655692,
1521655709,
1521655723,
1521655737,
1521655771,
1521655785,
1521655802,
1521655833,
1521655878,
1521655880
] | [
"customer: Hello.",
"agent: Hello. How may I aid you at this moment?",
"customer: I am Kathleen Scott, want to travel from PHX to EWR. Please help me in booking my ticket.",
"agent: Sure, I am glad to help you with that. Could send me your travelling dates?",
"customer: Sure, my travelling dates are from 06/05 to 06/07.",
"agent: Please wait for a while.",
"customer: sure.",
"agent: Sorry to say that, there are no flight's available based on your travelling dates.",
"customer: It's ok, thank you.",
"agent: Thank you for approaching us."
] | {
"status": "no_flight",
"name": "Kathleen Scott",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Mark Campbell",
"flight": [
1000
]
} | {
"return_month": "Aug",
"return_day": "9",
"max_price": 200,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "Aug",
"name": "Mark Campbell",
"return_airport": "ORD"
} | [
1521811708,
1521811712,
1521811715,
1521811719,
1521811764,
1521811785,
1521811791,
1521811818,
1521811845,
1521811881,
1521811907
] | [
"customer: Hello.",
"agent: Hello.",
"customer: Mark Campbell here.",
"agent: How may I help you?",
"customer: Can you please help me out in booking the ticket from EWR to ORD? As I have to attend my graduation ceremony.",
"agent: Sure, may I know your travel dates please?",
"customer: Sure, my travel dates are 08/07 and 08/09.",
"agent: Thanks for your patience. I have found UA airlines which flies with one connection.",
"customer: That's fine, you can proceed for booking.",
"agent: Yes, I have confirmed your flight ticket with flight number 1000. Thank you.",
"customer: Thank you so much for your help."
] | {
"status": "book",
"name": "Mark Campbell",
"flight": [
1000
]
} | [] | true |
{
"status": "no_reservation",
"name": "James Turner",
"flight": []
} | {
"return_month": "Jan",
"return_day": "3",
"max_price": 1000,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "1",
"goal": "change",
"departure_month": "Jan",
"name": "James Turner",
"return_airport": "LAX"
} | [
1528213351,
1528213360,
1528213386,
1528213446,
1528213450,
1528213460,
1528213465,
1528213511,
1528213523,
1528213528
] | [
"customer: Hi.",
"agent: Hello, how may I help you today?",
"customer: I need to change my existing reservation owing to an emergency.",
"agent: Sure, I will help you with that. Let me know your name to check your reservation?",
"customer: My name is James Turner.",
"agent: Ok, please wait a moment.",
"customer: Sure.",
"agent: Thank you for waiting. I have checked in reservation list to change your ticket, but could not find any reservation with your name.",
"customer: Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "James Turner",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "James Turner",
"timestmamp": 1528213472388
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528213474044
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1528213475668
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528213632371
}
] | true |
{
"status": "book",
"name": "Robert Scott",
"flight": [
1018
]
} | {
"return_month": "May",
"return_day": "10",
"max_price": 5000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "May",
"name": "Robert Scott",
"return_airport": "EWR"
} | [
1517920887,
1517920943,
1517920955,
1517920975,
1517920988,
1517920990,
1517921013,
1517921017,
1517921023,
1517921027
] | [
"agent: Hello, how may I help you?",
"customer: Hello. My name is Robert Scott.",
"agent: How may I help you?",
"customer: I would like to travel from PHL to EWR.",
"agent: Ok, please tell me your travel dates.",
"customer: My preferable dates are from 05/08 to 05/10.",
"agent: JetBlue airline is available with 1 connection and the price limit is 100. Shall I proceed?",
"customer: Please proceed with the booking.",
"agent: Your ticket has been booked. Most welcome.",
"customer: Thank you."
] | {
"status": "no_flight",
"name": "Robert Scott",
"flight": []
} | [] | false |
{
"status": "no_reservation",
"name": "Betty Young",
"flight": []
} | {
"return_month": "Apr",
"return_day": "10",
"max_price": 500,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "8",
"goal": "cancel",
"departure_month": "Apr",
"name": "Betty Young",
"return_airport": "BOS"
} | [
1516868009,
1516868025,
1516868061,
1516868065,
1516868121,
1516868150,
1516868155,
1516868178,
1516868203,
1516868208
] | [
"customer: Hello.",
"agent: Hello. May I know your good name?",
"customer: My name is Betty Young.",
"agent: How can I help you with?",
"customer: I want to cancel my recent reservation due to cancel of my client meeting.",
"agent: Ok. Please stay online, I will revert to you.",
"customer: Sure.",
"agent: We did not find any reservation with your name in our data base.",
"customer: Not an issue, thank you for your help.",
"agent: Thanks for availing us, Have a great day."
] | {
"status": "no_reservation",
"name": "Betty Young",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Sandra Edwards",
"flight": []
} | {
"return_month": "Mar",
"return_day": "19",
"max_price": 5000,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Mar",
"name": "Sandra Edwards",
"return_airport": "ATL"
} | [
1525884874,
1525884886,
1525884916,
1525884918,
1525884930,
1525884932,
1525884945,
1525884948,
1525884961,
1525884962,
1525884974,
1525885006,
1525885009,
1525885011
] | [
"customer: Hi, I am Sandra Edwards.",
"agent: Hello, how may I aid you today?",
"customer: Can you please help me in booking a flight ticket which is having it's depart time in the afternoon?",
"agent: May I know your planned trip dates please?",
"customer: My trip dates are 03/17 - 03/19.",
"agent: Is there any class preference for you?",
"customer: I need a business class.",
"agent: Can you please share me your airport codes?",
"customer: My airport codes are JFK - ATL.",
"agent: Please provide your specifications.",
"customer: I need a single connection.",
"agent: There is no flight found with your given information.",
"customer: No issues, thank you for your help.",
"agent: Thank you."
] | {
"status": "no_flight",
"name": "Sandra Edwards",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Sandra Edwards",
"timestmamp": 1525884892880
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525884965599
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "afternoon",
"timestmamp": 1525884967999
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/17",
"timestmamp": 1525884972209
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/19",
"timestmamp": 1525884975856
},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
"timestmamp": 1525884979695
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "JFK",
"timestmamp": 1525884985919
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ATL",
"timestmamp": 1525884988191
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525884988968
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1525885013127
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525885016111
}
] | true |
{
"status": "book",
"name": "Deborah Clark",
"flight": [
1007
]
} | {
"return_month": "Feb",
"return_day": "5",
"max_price": 1000,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "3",
"goal": "book",
"departure_month": "Feb",
"name": "Deborah Clark",
"return_airport": "ORD"
} | [
1514986696,
1514986750,
1514986803,
1514986846,
1514986853,
1514986902,
1514986931,
1514986983,
1514987005,
1514987018,
1514987029,
1514987053,
1514987080,
1514987120,
1514987149,
1514987176
] | [
"customer: Hello.",
"agent: Hello. I hope you are doing good today, what can I do for you? We are from flight booking agency.",
"customer: Ok fine. Can you help me to book a flight ticket?",
"agent: Sure, please share your travel details?",
"customer: Deborah Clark this side, please help me to reach ORD on 02/03 as I have interview on one of the company there.",
"agent: Deborah Clark, May I know your source airport please?",
"customer: Currently, I am staying in MN-MSP.",
"agent: Ok, if you want to return from ORD, please mention the return date.",
"customer: M y return date on 02/05.",
"agent: Wait a while, I will check and inform you.",
"customer: Sure.",
"agent: There is a flight with connection limit 1 and fare 100, is it ok for you?",
"customer: Ok fine, you can book a ticket for me.",
"agent: Ticket is booked on the name Deborah Clark, flight number 1007 with Frontier airlines.",
"customer: Thanks for helping me.",
"agent: Thanks for utilizing our services."
] | {
"status": "book",
"name": "Deborah Clark",
"flight": [
1007
]
} | [] | true |
{
"status": "book",
"name": "Jerry Collins",
"flight": [
1002
]
} | {
"return_month": "Apr",
"return_day": "28",
"max_price": 200,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "26",
"goal": "book",
"departure_month": "Apr",
"name": "Jerry Collins",
"return_airport": "MCO"
} | [
1529666582,
1529666588,
1529666598,
1529666616,
1529666618,
1529666627,
1529666638,
1529666656,
1529666661,
1529666710,
1529666711,
1529666721,
1529666729,
1529666734
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am looking for a flight from IAD to MCO, can you help me in booking?",
"agent: Sure, help me with the trip dates?",
"customer: Sure, my planned travel dates are Apr 26 and Apr 28.",
"agent: May I know your name please?",
"customer: Myself Jerry Collins.",
"agent: Do you have any preferences?",
"customer: Please look for a connecting flight.",
"agent: We found an airline: Delta, flight number: 1002 and price is 100 with one connection. Shall I proceed to book?",
"customer: That's fine, please proceed with booking.",
"agent: Your flight ticket has been booked.",
"customer: Thank you for the service.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Jerry Collins",
"flight": [
1002
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529666637324
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "IAD",
"timestmamp": 1529666642492
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "MCO",
"timestmamp": 1529666645140
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/26",
"timestmamp": 1529666650653
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "04/28",
"timestmamp": 1529666654765
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jerry Collins",
"timestmamp": 1529666661837
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529666666462
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1529666729499
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1002",
"timestmamp": 1529666731475
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529666747011
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529666747195
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529666747794
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529666747979
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529666748122
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529666748458
}
] | true |
{
"status": "no_reservation",
"name": "Andrew Wilson",
"flight": []
} | {
"return_month": "May",
"return_day": "25",
"max_price": 500,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "23",
"goal": "cancel",
"departure_month": "May",
"name": "Andrew Wilson",
"return_airport": "DFW"
} | [
1524570148,
1524570167,
1524570192,
1524570223,
1524570244,
1524570258,
1524570296,
1524570301,
1524570366,
1524570371
] | [
"customer: Hello.",
"agent: Hello, how may I aid you today?",
"customer: Can you please help me in cancelling my recent reservation? As my visiting place is fully destroyed by floods.",
"agent: Sure, I am here to help you. May I know your name to check the reservation?",
"customer: Sure, my name is Andrew Wilson.",
"agent: Please wait, I will get back to you in a while.",
"customer: Sure, I'll wait for your response.",
"agent: Sorry, we couldn't find any reservation on your name in the database to cancel.",
"customer: Oh! That's ok, thank you for giving the information.",
"agent: Thank you for contacting us."
] | {
"status": "no_reservation",
"name": "Andrew Wilson",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Janet Harris",
"flight": []
} | {
"return_month": "Mar",
"return_day": "3",
"max_price": 1000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "1",
"goal": "change",
"departure_month": "Mar",
"name": "Janet Harris",
"return_airport": "SEA"
} | [
1528467045,
1528467073,
1528467087,
1528467090,
1528467111,
1528467113,
1528467118,
1528467138,
1528467150,
1528467151,
1528467160,
1528467163
] | [
"customer: Hi.",
"agent: Hello. How may I help you?",
"customer: Owing an emergence, I want to change my existing reservation. Can you please help me with it?",
"agent: Ok, may I know your name?",
"customer: My name is Janet Harris.",
"agent: Ok, please allow me to check with availability.",
"customer: Ok.",
"agent: Sorry, no reservation was found by your name.",
"customer: Ok, no issues.",
"agent: Thank you for choosing us.",
"customer: Thank you.",
"agent: Have a nice day."
] | {
"status": "no_reservation",
"name": "Janet Harris",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528467093754
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1528467096250
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Janet Harris ",
"timestmamp": 1528467123514
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528467163441
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528467164985
}
] | true |
{
"status": "book",
"name": "Nicholas Hall",
"flight": [
1028
]
} | {
"return_month": "May",
"return_day": "17",
"max_price": 1000,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "May",
"name": "Nicholas Hall",
"return_airport": "BOS"
} | [
1525342180,
1525342193,
1525342254,
1525342283,
1525342314,
1525342328,
1525342375,
1525342379,
1525342393,
1525342422,
1525342431,
1525342434,
1525342437,
1525342440
] | [
"customer: Hi.",
"agent: Hello. How may I assist you?",
"customer: I am Nicholas Hall. I would like to book a flight ticket from Oakland, can you please help me in booking a flight ticket to Boston?",
"agent: Sure, I am gleeful to help you. Could you please provide your travelling dates to search for the flight?",
"customer: My travelling dates are May 15th and May 17th.",
"agent: Ok, may I know your airport codes to get a flight for you?",
"customer: My airport codes are from OAK to BOS.",
"agent: Do you have any class preferences?",
"customer: No.",
"agent: There is a flight-1028 in economy class with single connection, shall I proceed?",
"customer: You can reserve it.",
"agent: Ok, booking is done on AA airlines.",
"customer: Thank you.",
"agent: Thanks for reaching us."
] | {
"status": "book",
"name": "Nicholas Hall",
"flight": [
1028
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Nicholas Hall",
"timestmamp": 1525342226330
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525342331367
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "05/15",
"timestmamp": 1525342336843
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "05/17 ",
"timestmamp": 1525342339608
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "OAK",
"timestmamp": 1525342384054
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "BOS",
"timestmamp": 1525342385695
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525342394497
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1028",
"timestmamp": 1525342445742
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525342447462
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525342448431
}
] | true |
{
"status": "book",
"name": "Sandra Turner",
"flight": [
1021
]
} | {
"return_month": "Mar",
"return_day": "23",
"max_price": 500,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "21",
"goal": "book",
"departure_month": "Mar",
"name": "Sandra Turner",
"return_airport": "EWR"
} | [
1519010750,
1519010754,
1519010788,
1519010797,
1519010811,
1519010815,
1519010826,
1519010830,
1519010838,
1519010854,
1519010856,
1519010893,
1519010895,
1519010909,
1519010910,
1519010929
] | [
"customer: Hi, I am Sandra Turner.",
"agent: Hello, how can I help you at this moment?",
"customer: I would like to attend Classical music event in Carnegie Hall at New York, NY - EWR. Can you help me to book a connecting flight?",
"agent: Sure, I Am glad to help you, may I know your preferable travelling dates?",
"customer: I want to fly on 03/21 and recur on 03/23.",
"agent: Please mention your source code.",
"customer: My source is from Phoenix, AZ - PHX.",
"agent: How much you can afford for the ticket?",
"customer: I can afford up to 500.",
"agent: Please wait for a while.",
"customer: Sure.",
"agent: There is a UA 1021 airline with fare of 200 which matches your travelling dates. Shall I proceed with booking?",
"customer: I am comfortable with this UA airline, reserve my seat.",
"agent: Your booking has been confirmed on name of Sandra Turner.",
"customer: Thanks for your prompt service.",
"agent: Thank you for opting us, have a safe journey."
] | {
"status": "book",
"name": "Sandra Turner",
"flight": [
1021
]
} | [] | true |
{
"status": "book",
"name": "Nancy Jackson",
"flight": [
1023
]
} | {
"return_month": "July",
"return_day": "13",
"max_price": 1000,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "July",
"name": "Nancy Jackson",
"return_airport": "SEA"
} | [
1512478933,
1512478969,
1512479025,
1512479037,
1512479089,
1512479110,
1512479190,
1512479253,
1512479271,
1512479298,
1512479326,
1512479346,
1512479350,
1512479370
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I would like to book a ticket from PHX to SEA.",
"agent: Sure, can I know your travel dates please?",
"customer: From 07/11 to 07/13.",
"agent: May I know your name for booking a ticket?",
"customer: Myself Nancy Jackson and I would like to have 1 connection limit.",
"agent: I found a flight for you with single connection and airline is Jet Blue.",
"customer: And also my price limit is 1000.",
"agent: The price is 100.",
"customer: Ok, book a flight for me.",
"agent: I have booked your ticket with flight number 1022.",
"customer: Thank you.",
"agent: Thank you for reaching us, have a safe journey."
] | {
"status": "book",
"name": "Nancy Jackson",
"flight": [
1022,
1024,
1027
]
} | [] | false |
{
"status": "no_flight",
"name": "Jennifer Clark",
"flight": []
} | {
"return_month": "May",
"return_day": "17",
"max_price": 500,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "May",
"name": "Jennifer Clark",
"return_airport": "EWR"
} | [
1526493368,
1526493377,
1526493384,
1526493395,
1526493403,
1526493417,
1526493421,
1526493430,
1526493448,
1526493451,
1526493454,
1526493461,
1526493483,
1526493500,
1526493510,
1526493533,
1526493545,
1526493547
] | [
"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: Can you please help me to book a flight from CLT to EWR?",
"agent: Sure, we are here to help you.",
"customer: Thank you.",
"agent: May I know your itinerary dates?",
"customer: I will travel on may 15th and 17th.",
"agent: Do you prefer any way station in your journey?",
"customer: I am fine with one connection.",
"agent: Is there any airline preference for you?",
"customer: I want a normal-cost airline.",
"agent: May I know your good name please?",
"customer: My name is Jennifer Clark.",
"agent: Do you have any other preferences?",
"customer: No.",
"agent: Sorry to inform you that, there are no flights available with your requirements.",
"customer: No problem, thank you.",
"agent: Thank you for availing us."
] | {
"status": "no_flight",
"name": "Jennifer Clark",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526493471027
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "CLT",
"timestmamp": 1526493477331
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "EWR",
"timestmamp": 1526493480539
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "05/15",
"timestmamp": 1526493489285
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "05/17",
"timestmamp": 1526493493956
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526493495219
},
{
"button_name": "",
"field_name": "airline",
"field_value": "normal-cost",
"timestmamp": 1526493497691
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jennifer Clark",
"timestmamp": 1526493514431
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526493514485
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526493549786
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526493550882
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526493681329
}
] | true |
{
"status": "book",
"name": "Deborah Thompson",
"flight": [
1002
]
} | {
"return_month": "Nov",
"return_day": "9",
"max_price": 500,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "Nov",
"name": "Deborah Thompson",
"return_airport": "DFW"
} | [
1521518042,
1521518047,
1521518081,
1521518103,
1521518113,
1521518123,
1521518162,
1521518180,
1521518201,
1521518216,
1521518220,
1521518266,
1521518272,
1521518293,
1521518296,
1521518318
] | [
"customer: Hi. I am Deborah Thompson.",
"agent: Hello, how can I assist you for the day?",
"customer: Can you please assist me in booking a flight ticket to Dallas, DFW to go for an adventure?",
"agent: Sure, I am here to help you.",
"customer: Thank you.",
"agent: When you are willing to travel?",
"customer: I am planning to start my journey on 11/07. My return will be on 11/09.",
"agent: Can you help me with your source code?",
"customer: Charlotte, CLT is my take off airport code.",
"agent: Please wait for a moment.",
"customer: Sure.",
"agent: We found 1002 UA airlines with single connection with price 200. Shall I proceed with the booking?",
"customer: Please, proceed with booking.",
"agent: Your booking has been confirmed.",
"customer: Thank you for your service.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Deborah Thompson",
"flight": [
1002,
1005,
1026
]
} | [] | true |
{
"status": "no_flight",
"name": "Justin Martinez",
"flight": []
} | {
"return_month": "Mar",
"return_day": "16",
"max_price": 5000,
"departure_airport": "ATL",
"max_connections": -1,
"departure_day": "14",
"goal": "book",
"departure_month": "Mar",
"name": "Justin Martinez",
"return_airport": "IAH"
} | [
1524833684,
1524833687,
1524833705,
1524833709,
1524833737,
1524833758,
1524833830,
1524833836,
1524833901,
1524833937,
1524833948,
1524833976,
1524834014,
1524834038
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Justin Martinez.",
"agent: How may I assist you now?",
"customer: Can you book a flight ticket from ATL to IAH?",
"agent: Sure, I will help you with that. Can you please provide your preferable dates of travelling?",
"customer: My planned travel dates are Mar, 14 and Mar, 16.",
"agent: Do you have any class preference?",
"customer: Yes, I want to travel in business class.",
"agent: Please wait a moment to check the flights on your route.",
"customer: Sure.",
"agent: We regret to inform you that, there are no flights moving to your region with your planned dates of travelling.",
"customer: Ok, not an issues. Thank you for the information.",
"agent: Thank you for reaching us, hope you have a great day."
] | {
"status": "no_flight",
"name": "Justin Martinez",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1524833762403
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ATL",
"timestmamp": 1524833764755
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "IAH",
"timestmamp": 1524833770547
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/14",
"timestmamp": 1524833871580
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1524833873229
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/16",
"timestmamp": 1524833899925
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Justin Martinez",
"timestmamp": 1524833996988
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1524833997570
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1524834047835
}
] | true |
{
"status": "book",
"name": "Catherine Nelson",
"flight": [
1020
]
} | {
"return_month": "Jan",
"return_day": "3",
"max_price": 5000,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Jan",
"name": "Catherine Nelson",
"return_airport": "PHL"
} | [
1520416293,
1520416306,
1520416367,
1520416386,
1520416414,
1520416437,
1520416455,
1520416492,
1520416512,
1520416531,
1520416555,
1520416557
] | [
"customer: Hi.",
"agent: Hello. How can I assist you now?",
"customer: I am Catherine Nelson. I am planning to go for PHL from SEA, can you please search a flight ticket for me?",
"agent: Sure, I am happy to help you with that. Can I have your travel dates please?",
"customer: Ok, my travelling dates are 01/01 and 01/03.",
"agent: Ok, please wait a moment.",
"customer: Ok, sure.",
"agent: I have found a flight with connection 1 and price 400 in Delta airlines. Shall I proceed with booking?",
"customer: Ok, please proceed.",
"agent: Ok Catherine Nelson, your booking has done with flight number 1020.",
"customer: Thank you for your help.",
"agent: Thank you for choosing us, have a great journey."
] | {
"status": "book",
"name": "Catherine Nelson",
"flight": [
1013
]
} | [] | false |
{
"status": "book",
"name": "Jacob Smith",
"flight": [
1005
]
} | {
"return_month": "Nov",
"return_day": "21",
"max_price": 5000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Nov",
"name": "Jacob Smith",
"return_airport": "IAH"
} | [
1527773855,
1527773866,
1527773905,
1527773922,
1527773941,
1527773944,
1527773957,
1527773968,
1527773985,
1527774000,
1527774003,
1527774033,
1527774039,
1527774114,
1527774127,
1527774149,
1527774156,
1527774161
] | [
"customer: Hello.",
"agent: Hello. How may I assist you?",
"customer: I am planning to visit NASA Space Center with my students at IAH, can you help me with booking?",
"agent: Sure, I am here to help you out. May I know your connection limit?",
"customer: Thank you. I need a break in between my journey.",
"agent: Can you please share your travelling dates?",
"customer: My travelling dates are Nov 19 and Nov 21.",
"agent: May I know your origin airport code please?",
"customer: My origin airport code is MCO.",
"agent: Is there any time concern?",
"customer: I prefer to depart in the afternoon time.",
"agent: Can I have your name please?",
"customer: I am Jacob Smith.",
"agent: JetBlue airlines is providing connecting flight for you with the fare of 200 in economy class, shall I proceed with the booking?",
"customer: Please proceed.",
"agent: Your ticket is booked with the flight-1005 which departs in 15:00 hours.",
"customer: Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Jacob Smith",
"flight": [
1005
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527773946065
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1527773950602
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "IAH",
"timestmamp": 1527773974873
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/21",
"timestmamp": 1527773982579
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/19",
"timestmamp": 1527773985467
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "MCO",
"timestmamp": 1527774012929
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "afternoon",
"timestmamp": 1527774016905
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527774034755
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jacob Smith",
"timestmamp": 1527774168056
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527774168840
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1005",
"timestmamp": 1527774170759
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527774171934
}
] | true |
{
"status": "book",
"name": "Amanda Adams",
"flight": [
1007
]
} | {
"return_month": "May",
"return_day": "24",
"max_price": 5000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "May",
"name": "Amanda Adams",
"return_airport": "CLT"
} | [
1523015367,
1523015368,
1523015396,
1523015404,
1523015415,
1523015479,
1523015494,
1523015520,
1523015539,
1523015553
] | [
"customer: Hello. I am Amanda Adams.",
"agent: Hello, do you need any help from us?",
"customer: I would like to book a ticket from PHL to CLT, can you please help me out?",
"agent: Sure, could you please share your departure and arrival day?",
"customer: I am travelling on these dates 05/22 and 05/24.",
"agent: The AA airline with flight number 1007 is available having fare as 100 and connection as 0, is it ok for you?",
"customer: Ok, you can proceed.",
"agent: Ok, your reservation is confirmed.",
"customer: Thank you for your services.",
"agent: Thank you for consulting us, have a great day."
] | {
"status": "book",
"name": "Amanda Adams",
"flight": [
1007,
1012
]
} | [] | true |
{
"status": "book",
"name": "Timothy Carter",
"flight": [
1021
]
} | {
"return_month": "July",
"return_day": "18",
"max_price": 1000,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "16",
"goal": "book",
"departure_month": "July",
"name": "Timothy Carter",
"return_airport": "LAS"
} | [
1526491971,
1526491981,
1526491992,
1526491994,
1526492007,
1526492011,
1526492047,
1526492072,
1526492075,
1526492090,
1526492097,
1526492156,
1526492158,
1526492177,
1526492179,
1526492186
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: Can you please help me in booking a flight ticket from LGA to LAS?",
"agent: May I know your travel dates?",
"customer: My preferable journey dates are July 16 and July 18.",
"agent: Do you have any preferences?",
"customer: I prefer normal cost airlines.",
"agent: Do you have any other preferences?",
"customer: I prefer connecting flight.",
"agent: May I know your name?",
"customer: My name is Timothy Carter.",
"agent: Flight-1021 is available in AA airlines with single connection and the flight fare is 200. Can I proceed?",
"customer: That's ok for me. Please reserve my ticket in this flight.",
"agent: Your booking is confirmed.",
"customer: Thank you for booking my ticket.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Timothy Carter",
"flight": [
1021
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526492023200
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LGA",
"timestmamp": 1526492031663
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LAS",
"timestmamp": 1526492035191
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "07/16",
"timestmamp": 1526492041816
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "07/18",
"timestmamp": 1526492044784
},
{
"button_name": "",
"field_name": "airline",
"field_value": "normal-cost",
"timestmamp": 1526492076023
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526492077872
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526492091488
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Timothy Carter",
"timestmamp": 1526492194191
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526492195103
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1021",
"timestmamp": 1526492197775
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526492199055
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526492209071
}
] | true |
{
"status": "no_flight",
"name": "Carol Lewis",
"flight": []
} | {
"return_month": "Mar",
"return_day": "18",
"max_price": 1000,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "16",
"goal": "book",
"departure_month": "Mar",
"name": "Carol Lewis",
"return_airport": "MCO"
} | [
1526031824,
1526031842,
1526031859,
1526031905,
1526031908,
1526031945,
1526031975,
1526032023,
1526032102,
1526032123,
1526032176,
1526032234,
1526032251,
1526032256
] | [
"customer: Hello. I am Carol Lewis.",
"agent: Hello, how can I aid you today?",
"customer: I planned to meet my cousin in MCO, can you please help me to book a flight ticket from OAK?",
"agent: Sure, on which dates do you want to start and return on?",
"customer: I prefer to travel on Mar 16 and Mar 18.",
"agent: Do you prefer a connecting flight or a direct flight?",
"customer: I would like to travel in a connecting flight.",
"agent: Do you prefer a business class or a economy class?",
"customer: I am comfortable with any class.",
"agent: At which time do you want to depart and return on?",
"customer: I want to return in afternoon.",
"agent: Thank you for your details, there are no flights found with the given details.",
"customer: Ok, no problem. Thank you for your time.",
"agent: Thank you."
] | {
"status": "no_flight",
"name": "Carol Lewis",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Carol Lewis",
"timestmamp": 1526031856224
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526032128128
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "MCO",
"timestmamp": 1526032137864
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "OAK",
"timestmamp": 1526032144008
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/16",
"timestmamp": 1526032151433
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/18",
"timestmamp": 1526032155625
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526032155769
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "afternoon",
"timestmamp": 1526032184384
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526032185593
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "afternoon",
"timestmamp": 1526032200121
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526032201337
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526032246225
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526032264473
}
] | true |
{
"status": "book",
"name": "Jonathan Anderson",
"flight": [
1010
]
} | {
"return_month": "Sept",
"return_day": "3",
"max_price": 500,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Sept",
"name": "Jonathan Anderson",
"return_airport": "PHX"
} | [
1513100037,
1513100053,
1513100089,
1513100122,
1513100128,
1513100148,
1513100165,
1513100192,
1513100208,
1513100245,
1513100250
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I want to visit PHX, can you book a ticket from BOS?",
"agent: Sure, I will help you with that. May I know the travelling dates?",
"customer: My travel dates are 09/01 and 09/03.",
"agent: Please wait for a while.",
"customer: I want to book a ticket in the name of Jonathan Anderson.",
"agent: Thank you for waiting, there is a flight 1010 in AA airline.can I proceed?",
"customer: You can proceed.",
"agent: Your booking is done. Thank you for choosing us, have a safe journey.",
"customer: Thank you for helping."
] | {
"status": "book",
"name": "Jonathan Anderson",
"flight": [
1010
]
} | [] | true |
{
"status": "book",
"name": "Joshua Davis",
"flight": [
1029
]
} | {
"return_month": "July",
"return_day": "28",
"max_price": 500,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "26",
"goal": "book",
"departure_month": "July",
"name": "Joshua Davis",
"return_airport": "LGA"
} | [
1527778468,
1527778477,
1527778498,
1527778504,
1527778519,
1527778525,
1527778542,
1527778580,
1527778602,
1527778641,
1527778652,
1527778697,
1527778702,
1527778757
] | [
"customer: Hello.",
"agent: Hello, how may I aid you today from my end?",
"customer: Can you please make my reservation from CLT to LGA?",
"agent: Sure, I am here to help you out. Please provide me your trip dates.",
"customer: Sure, my trip dates are July 26 and July 28.",
"agent: May I know your name to proceed further?",
"customer: My name is Joshua Davis.",
"agent: Joshua Davis, do you have connection limit?",
"customer: I need a connecting flight.",
"agent: Here is a direct flight in JetBlue airlines, can I proceed with it?",
"customer: Ok, please book.",
"agent: Your ticket has been booked with 1029 flight.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Joshua Davis",
"flight": [
1029
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527778448368
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LGA",
"timestmamp": 1527778454048
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "CLT",
"timestmamp": 1527778456456
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "07/26",
"timestmamp": 1527778477912
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "07/28",
"timestmamp": 1527778499200
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Joshua Davis",
"timestmamp": 1527778508751
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1527778525919
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527778528440
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527778702358
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1029",
"timestmamp": 1527778705415
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527778706303
}
] | true |
{
"status": "no_flight",
"name": "Gregory Martin",
"flight": []
} | {
"return_month": "Apr",
"return_day": "14",
"max_price": 1000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Apr",
"name": "Gregory Martin",
"return_airport": "ATL"
} | [
1526061868,
1526061895,
1526061903,
1526061924,
1526061929,
1526062022,
1526062043,
1526062047,
1526062081,
1526062101,
1526062121,
1526062122,
1526062126,
1526062172,
1526062196,
1526062197
] | [
"customer: Hello. My name is Gregory Martin.",
"agent: Hello, how may I support you?",
"customer: Please book a flight ticket from DTW to ATL.",
"agent: Sure, on what dates are you planning to travel?",
"customer: My travel dates are Apr 12th and 14th.",
"agent: Do you have connection preference?",
"customer: I am fine with one connecting flight.",
"agent: Ok, please share your other preferences.",
"customer: I want to return back in the morning time.",
"agent: Do you have airline preference?",
"customer: I prefer normal-cost airline.",
"agent: Wait a minute please.",
"customer: Sure.",
"agent: Thank you for waiting, sorry we didn't find any flights with your details.",
"customer: No problem, thank you for your time.",
"agent: Thank you for reaching us, have a good day."
] | {
"status": "no_flight",
"name": "Gregory Martin",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Gregory Martin",
"timestmamp": 1526061902501
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526061926315
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DTW",
"timestmamp": 1526061933978
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ATL",
"timestmamp": 1526061936963
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/12",
"timestmamp": 1526061944452
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "04/14",
"timestmamp": 1526061951028
},
{
"button_name": "",
"field_name": "airline",
"field_value": "normal-cost",
"timestmamp": 1526062144458
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "morning",
"timestmamp": 1526062148498
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526062149849
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526062150749
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526062153194
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526062935024
}
] | true |
{
"status": "no_flight",
"name": "Deborah Turner",
"flight": []
} | {
"return_month": "Feb",
"return_day": "4",
"max_price": 1000,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "Feb",
"name": "Deborah Turner",
"return_airport": "MSP"
} | [
1525518635,
1525518641,
1525518721,
1525518739,
1525518750,
1525518754,
1525518776,
1525518778,
1525518798,
1525518824,
1525518837,
1525518847,
1525518866,
1525518870
] | [
"customer: Hi. I am Deborah Turner.",
"agent: Hello, What kind of help are you expecting from our side?",
"customer: Can you please reserve me a flight ticket which is having it's return time in the afternoon?",
"agent: Sure, we are here to make your journey comfort.",
"customer: Thank you.",
"agent: Ok, may I know your boarding and landing airports with codes?",
"customer: My airport codes are SEA - MSP.",
"agent: On which dates would you like me to book a flight ticket for you?",
"customer: My trip dates are 02/02 - 02/04.",
"agent: Please be on hold for sometime to check the suitable flight for your journey.",
"customer: Sure.",
"agent: We are sorry to say that, there is no flight found on your requested dates.",
"customer: No issues, thank you for your information.",
"agent: Thanks for approaching us. have a great day."
] | {
"status": "no_flight",
"name": "Deborah Turner",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Deborah Turner",
"timestmamp": 1525518648125
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525518757253
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "MSP",
"timestmamp": 1525518786854
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SEA",
"timestmamp": 1525518790598
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "afternoon",
"timestmamp": 1525518796791
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/02",
"timestmamp": 1525518804167
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/04",
"timestmamp": 1525518805943
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525518806182
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1525518873101
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525518873901
}
] | true |
{
"status": "no_reservation",
"name": "Christine Rodriguez",
"flight": []
} | {
"return_month": "Mar",
"return_day": "6",
"max_price": 1000,
"departure_airport": "PHL",
"max_connections": -1,
"departure_day": "4",
"goal": "change",
"departure_month": "Mar",
"name": "Christine Rodriguez",
"return_airport": "EWR"
} | [
1527169711,
1527169716,
1527169765,
1527169789,
1527169798,
1527169819,
1527169825,
1527169882,
1527169894,
1527169921
] | [
"customer: Hello.",
"agent: Hello, how can I be your helping hand today?",
"customer: I need to change my recent reservation, can you please help me out?",
"agent: Sure, I can change your reservation right now. Before that I need to know your good name please to track the details?",
"customer: Myself Christine Rodriguez.",
"agent: Ok, Please allow me a moment to check for the previous reservation in our database.",
"customer: Please take your own time.",
"agent: Thanks for remaining so positive. We are sorry to specify that there is no active reservation found on your name.",
"customer: That's ok, thank you for your information.",
"agent: Thanks for reaching us, wish you a great day."
] | {
"status": "no_reservation",
"name": "Christine Rodriguez",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527169769321
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Christine Rodriguez",
"timestmamp": 1527169826380
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527169981466
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527169999107
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Christine Rodriguez",
"timestmamp": 1527169999926
}
] | true |
{
"status": "no_reservation",
"name": "Kenneth Moore",
"flight": []
} | {
"return_month": "Apr",
"return_day": "6",
"max_price": 1000,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "4",
"goal": "change",
"departure_month": "Apr",
"name": "Kenneth Moore",
"return_airport": "IAD"
} | [
1516586456,
1516586461,
1516586491,
1516586530,
1516586540,
1516586565,
1516586579,
1516586595,
1516586605,
1516586614,
1516586619
] | [
"customer: Hello, I am Kenneth Moore.",
"agent: Hello, how can I best assist you now?",
"customer: I want to change my journey date as my plan to visit Washington is postponed, can you help me with changing the reservation?",
"agent: Sure, I am here to help you.",
"customer: Thank you.",
"agent: Please wait for a while, I will check the reservation list and revert to you.",
"customer: Sure, take your time.",
"agent: Sorry to inform you that there is no reservation found on your name.",
"customer: Ok, no problem.",
"agent: Thanks for opting us and have a nice day.",
"customer: Thanks for the information."
] | {
"status": "no_reservation",
"name": "Kenneth Moore",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Susan Miller",
"flight": [
1023
]
} | {
"return_month": "Oct",
"return_day": "20",
"max_price": 500,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "18",
"goal": "book",
"departure_month": "Oct",
"name": "Susan Miller",
"return_airport": "EWR"
} | [
1523969649,
1523969652,
1523969658,
1523969669,
1523969689,
1523969716,
1523969724,
1523969739,
1523969760,
1523969782,
1523969813,
1523969843,
1523969870,
1523969905,
1523969909,
1523969913
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Susan Miller.",
"agent: How may I guide you, Susan?",
"customer: I am planning to attend music concert at EWR, can you please help me with booking a flight ticket from HOU?",
"agent: May I know your desired dates for this journey?",
"customer: Sure, I would like to take off on 10/18 and return on 10/20.",
"agent: Do you have any other preferences?",
"customer: Yes, make sure that the price limit does not exceed 500.",
"agent: Do you need any halt between your journey?",
"customer: Yes, I need a halt in between the journey.",
"agent: Flight-1023 is available with 1 connection at the price of 100. Can I book it for you?",
"customer: Yes, please proceed with the booking.",
"agent: Your booking is done. Thank you for approaching us.",
"customer: Thank you for your help.",
"agent: Have a safe journey."
] | {
"status": "book",
"name": "Susan Miller",
"flight": [
1023
]
} | [] | true |
{
"status": "no_reservation",
"name": "Ashley Adams",
"flight": []
} | {
"return_month": "June",
"return_day": "9",
"max_price": 200,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "7",
"goal": "cancel",
"departure_month": "June",
"name": "Ashley Adams",
"return_airport": "BOS"
} | [
1518769441,
1518769479,
1518769511,
1518769545,
1518769553,
1518769581,
1518769592,
1518769613,
1518769616
] | [
"customer: Hello.",
"agent: Hello, how may I serve you?",
"customer: Aid me in cancelling the reservation with the name of Ashley Adams, as my friend met with an accident.",
"agent: Sure, please wait a moment.",
"customer: Ok.",
"agent: Sorry, there is no reservation found on your name.",
"customer: No worries at all.",
"agent: Thank you for opting us.",
"customer: Thank you for your support."
] | {
"status": "no_reservation",
"name": "Ashley Adams",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Charles Baker",
"flight": []
} | {
"return_month": "Oct",
"return_day": "14",
"max_price": 500,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Oct",
"name": "Charles Baker",
"return_airport": "IAH"
} | [
1526381742,
1526381765,
1526381820,
1526381848,
1526381857,
1526381868,
1526381886,
1526381909,
1526381919,
1526381927,
1526381943,
1526381951,
1526381974,
1526381980
] | [
"customer: Hello,.",
"agent: Hello, How can I best assist you now?",
"customer: I am Charles Baker. Can you please help me in reservation from EWR to IAH?",
"agent: Sure, I am ravish to help you. Can you please let me know your travelling dates?",
"customer: My journey dates are on Oct 12th and 14th.",
"agent: Do you have any particular time for departing and returning?",
"customer: My return time should be in the afternoon.",
"agent: Ok, what do you prefer either economy class or in a business class?",
"customer: I am ok with any class.",
"agent: Is there any other specifications regarding your journey?",
"customer: I need a stopover in between journey.",
"agent: Thanks for sharing your details, we are unable to provide flight in between your journey routes due to heavy snowfall at destination airport.",
"customer: Ok, no problem. Thank you for your information.",
"agent: Thanks for connecting with us, have a good day."
] | {
"status": "no_flight",
"name": "Charles Baker",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Charles Baker",
"timestmamp": 1526381775652
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526381849562
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "IAH",
"timestmamp": 1526381852378
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "EWR",
"timestmamp": 1526381857034
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/12",
"timestmamp": 1526381873725
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/14",
"timestmamp": 1526381875677
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526381875820
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "afternoon",
"timestmamp": 1526381912449
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526381913634
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526381969185
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526381985473
}
] | true |
{
"status": "no_flight",
"name": "John Lee",
"flight": []
} | {
"return_month": "Nov",
"return_day": "17",
"max_price": 500,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Nov",
"name": "John Lee",
"return_airport": "MCO"
} | [
1525869277,
1525869288,
1525869372,
1525869390,
1525869415,
1525869433,
1525869438,
1525869461,
1525869500,
1525869550,
1525869569,
1525869571
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: My name is John Lee. I am a scientist and would like to visit Orlando Science Center in MCO, can you please search a flight from SEA?",
"agent: Do you have any particular time for departing and returning?",
"customer: I want to depart in the evening time.",
"agent: Sure, could you please provide your travelling dates to search for the flight?",
"customer: My travel dates are Nov 15th and 17th.",
"agent: Do you have any requirements?",
"customer: I am fine with max one connection.",
"agent: Sorry, no flight is available for you.",
"customer: Ok, thank you for the information.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "John Lee",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "John Lee",
"timestmamp": 1525869298143
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525869318576
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525869319639
},
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525869321110
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525869324102
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525869325158
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SEA",
"timestmamp": 1525869399334
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "evening",
"timestmamp": 1525869449614
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/15",
"timestmamp": 1525869468619
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/17",
"timestmamp": 1525869470871
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "MCO",
"timestmamp": 1525869529542
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525869531463
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1525869534735
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525869580958
}
] | true |
{
"status": "book",
"name": "Amy Anderson",
"flight": [
1022
]
} | {
"return_month": "Jan",
"return_day": "17",
"max_price": 500,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Jan",
"name": "Amy Anderson",
"return_airport": "LGA"
} | [
1527241134,
1527241152,
1527241169,
1527241225,
1527241234,
1527241264,
1527241285,
1527241316,
1527241350,
1527241362,
1527241381,
1527241437,
1527241463,
1527241478,
1527241490,
1527241526
] | [
"customer: Hello.",
"agent: Hello. How may I guide you today?",
"customer: I want to book a flight ticket from DFW to New York LGA. Can you make a reservation for me?",
"agent: Sure, I will help you with that. Can you please share your preferable journey dates?",
"customer: Ok, my planned trip dates are on Jan 15 and return Jan 17.",
"agent: Do you have any connection limit?",
"customer: Yes, I need a single connecting flight to travel.",
"agent: Do you have any depart and return time?",
"customer: Yes, I want to return in the afternoon time.",
"agent: May I know your name please?",
"customer: Yes, I am Amy Anderson.",
"agent: I found a ticket for you with price of 200, flight number is 1022 in economy class and connection is 0 with Jet blue airline.",
"customer: You can proceed with the ticket booking.",
"agent: I confirmed your ticket successfully.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Amy Anderson",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527241227244
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DFW",
"timestmamp": 1527241232444
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LGA",
"timestmamp": 1527241237004
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/15",
"timestmamp": 1527241322911
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "01/17",
"timestmamp": 1527241339453
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527241339597
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "afternoon",
"timestmamp": 1527241376267
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527241377348
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527241378852
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Amy Anderson",
"timestmamp": 1527241446405
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527241529059
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1527241531643
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527241533844
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1022",
"timestmamp": 1527241539019
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527241548164
}
] | false |
{
"status": "book",
"name": "Eric Harris",
"flight": [
1020
]
} | {
"return_month": "Jan",
"return_day": "23",
"max_price": 200,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "21",
"goal": "book",
"departure_month": "Jan",
"name": "Eric Harris",
"return_airport": "HOU"
} | [
1521049035,
1521049040,
1521049044,
1521049052,
1521049092,
1521049109,
1521049115,
1521049132,
1521049141,
1521049176,
1521049192,
1521049197,
1521049212,
1521049220
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Eric Harris.",
"agent: How may I help you, Eric?",
"customer: I am planning to visit Downtown Aquarium at Houston, could you please help me with booking a flight ticket from IAD to HOU?",
"agent: Sure, may I know your planned journey dates please?",
"customer: I would like to take off on 01/21 and return on 01/23.",
"agent: Please wait for a minute.",
"customer: Sure, take your time.",
"agent: JetBlue airlines is providing service on your preferred journey dates with price 100. Shall I book the ticket for you?",
"customer: Please confirm the booking if the connection is 1.",
"agent: Your ticket is confirmed and the flight number is 1020.",
"customer: I really appreciate your help, thank you for your service.",
"agent: Thank you for contacting us."
] | {
"status": "book",
"name": "Eric Harris",
"flight": [
1020
]
} | [] | true |
{
"status": "book",
"name": "Justin Perez",
"flight": [
1004
]
} | {
"return_month": "Feb",
"return_day": "18",
"max_price": 200,
"departure_airport": "DFW",
"max_connections": 0,
"departure_day": "16",
"goal": "book",
"departure_month": "Feb",
"name": "Justin Perez",
"return_airport": "EWR"
} | [
1512665092,
1512665111,
1512665218,
1512665229,
1512665264,
1512665280,
1512665361,
1512665365,
1512665375,
1512665432,
1512665448,
1512665486,
1512665496,
1512665502
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am travelling to New York on some personal work, can you book a ticket for me?",
"agent: Sure, can I know your good name?",
"customer: My name is Justin Perez.",
"agent: Can I get the airport codes and dates of journey?",
"customer: DFW and EWR are my airport codes. My travel dates are 02/16 and 02/18.",
"agent: Ok, please give me some time for checking the availability of flights on your required dates.",
"customer: Sure.",
"agent: Thank you for waiting Perez, there is flight available on your required dates, shall I proceed?",
"customer: Please proceed.",
"agent: Your ticket is booked with Frontier airlines and flight number is 1004.",
"customer: Thank you for your assistance.",
"agent: Thanks for consulting us."
] | {
"status": "book",
"name": "Justin Perez",
"flight": [
1025
]
} | [] | false |
{
"status": "no_reservation",
"name": "Mary Campbell",
"flight": []
} | {
"return_month": "Apr",
"return_day": "10",
"max_price": 500,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "8",
"goal": "cancel",
"departure_month": "Apr",
"name": "Mary Campbell",
"return_airport": "BOS"
} | [
1527847564,
1527847579,
1527847600,
1527847618,
1527847635,
1527847652,
1527847667,
1527847699,
1527847756,
1527847763
] | [
"customer: Hi.",
"agent: Hello, how may I assist you today?",
"customer: I need to cancel my reservation due to some issues, can you help me out regarding my concern?",
"agent: Sure, may I know your good name please?",
"customer: Please check the reservation status on Mary Campbell.",
"agent: Please wait for a moment.",
"customer: Sure, take your own time.",
"agent: Sorry Campbell, there is no reservation found as per your name in our database.",
"customer: That's ok, not an issue. Thank you for your help.",
"agent: Thank you for reaching us with a query."
] | {
"status": "no_reservation",
"name": "Mary Campbell",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Mary Campbell",
"timestmamp": 1527847661181
},
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527847661290
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527847717385
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527847769985
}
] | true |
{
"status": "no_flight",
"name": "Betty Wilson",
"flight": []
} | {
"return_month": "July",
"return_day": "12",
"max_price": 1000,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "July",
"name": "Betty Wilson",
"return_airport": "SEA"
} | [
1515691497,
1515691512,
1515691513,
1515691525,
1515691571,
1515691587,
1515691597,
1515691613,
1515691635,
1515691639,
1515691709,
1515691714,
1515691740,
1515691756
] | [
"customer: Hi.",
"agent: Hello, firstly may I know your name please?",
"customer: I am Betty Wilson.",
"agent: How can I help you today?",
"customer: My convocation is going to held in Seattle, can you help me in booking?",
"agent: Sure, can you please mention the preferable dates of your journey?",
"customer: My travel dates are 07/10 and 07/12.",
"agent: May I know the travelling airport codes please?",
"customer: My airport codes are from PHX to SEA.",
"agent: Please wait for a moment.",
"customer: Sure. I need a flight with connection limit as 1.",
"agent: Sorry, there is no flight with 1 connection limit.",
"customer: No problem, thanks for checking.",
"agent: You are welcome, have a nice day. Thank you for approaching us."
] | {
"status": "book",
"name": "Betty Wilson",
"flight": [
1023
]
} | [] | false |
{
"status": "book",
"name": "Susan Smith",
"flight": [
1020
]
} | {
"return_month": "Oct",
"return_day": "23",
"max_price": 1000,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "21",
"goal": "book",
"departure_month": "Oct",
"name": "Susan Smith",
"return_airport": "ATL"
} | [
1513835805,
1513835823,
1513835885,
1513835925,
1513835933,
1513835967,
1513835994,
1513836069,
1513836081,
1513836084,
1513836090,
1513836107
] | [
"customer: Hello, I am Susan Smith.",
"agent: Hello, how may I help you?",
"customer: I want to visit the botanical garden with my childrens. Can you please help me to book a ticket?",
"agent: Sure, may I know your airport codes?",
"customer: I would like to travel from NC - CLT to GA - ATL.",
"agent: To book a ticket I need your travelling dates.",
"customer: 10/21 to 10/23.",
"agent: There is a flight with airline:Spirit and flight number: 1020 with price 100. Shall I proceed?",
"customer: Yes, you can.",
"agent: Your ticket has been confirmed.",
"customer: Thank you.",
"agent: Thank you have a nice day."
] | {
"status": "book",
"name": "Susan Smith",
"flight": [
1020
]
} | [] | true |
{
"status": "book",
"name": "Jacob Jackson",
"flight": [
1021
]
} | {
"return_month": "Dec",
"return_day": "20",
"max_price": 200,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "18",
"goal": "book",
"departure_month": "Dec",
"name": "Jacob Jackson",
"return_airport": "CLT"
} | [
1529415462,
1529415475,
1529415490,
1529415500,
1529415529,
1529415532,
1529415542,
1529415549,
1529415620,
1529415622,
1529415653,
1529415656,
1529415670,
1529415676
] | [
"customer: Hello.",
"agent: Hello. How can I aid you?",
"customer: Please book a flight ticket from JFK to CLT?",
"agent: Sure, may I know the planned travel dates?",
"customer: My journey dates are Dec 18 and Dec 20.",
"agent: Please provide me the specifications.",
"customer: I need a connecting flight.",
"agent: May I know the name?",
"customer: I am Jacob Jackson.",
"agent: Here, I found a flight with 1 connection and airfare is about 100. Shall I proceed with booking?",
"customer: Go ahead.",
"agent: In an economy class, your ticket has been confirmed for the flight 1021 in Frontier Airlines.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Jacob Jackson",
"flight": [
1021,
1024
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529415513919
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "JFK",
"timestmamp": 1529415519175
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "CLT",
"timestmamp": 1529415522663
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "12/18",
"timestmamp": 1529415536047
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "12/20",
"timestmamp": 1529415540568
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529415540625
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jacob Jackson",
"timestmamp": 1529415692774
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1529415694373
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1021",
"timestmamp": 1529415697693
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529415698941
}
] | true |
{
"status": "no_flight",
"name": "Donna Parker",
"flight": []
} | {
"return_month": "Dec",
"return_day": "10",
"max_price": 200,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Dec",
"name": "Donna Parker",
"return_airport": "OAK"
} | [
1517476727,
1517476735,
1517476807,
1517476867,
1517476881,
1517476903,
1517476912,
1517476928,
1517476955,
1517476962
] | [
"customer: Hello.",
"agent: Hello, how can I serve you today?",
"customer: I am Donna Parker. I want to go for shopping at Oakland, OAK. Can you help me in booking a flight ticket from Washington, DCA.",
"agent: Sure. May I know your travelling dates?",
"customer: My travelling dates are from 12/08 to 12/10.",
"agent: Please wait for a while.",
"customer: Sure.",
"agent: Thanks for waiting, there is no flights found on your given specified dates.",
"customer: Ok, No problem. Thank you.",
"agent: Thank you."
] | {
"status": "book",
"name": "Donna Parker",
"flight": [
1013,
1016
]
} | [] | false |