COMMENCING ON THE APPLICABLE COMMENCEMENT DATE, VENDOR SHALL PERFORM
THE WORK DESCRIBED IN THE DOCUMENTS.
ALL WORK PROVIDED BY OR FOR THE VENDOR
SHALL BE APPROPRIATELY INTERFACED AND INTEROPERABLE AND SHALL COMPLY WITH ALL
RELEVANT APPLICABLE LAWS, APPLICABLE PERMITS, SPECIFICATIONS, STANDARDS AND BEST
PRACTICES. VENDOR SHALL ALSO ENSURE THAT ALL PRODUCTS AND SERVICES WILL, AS A
MINIMUM, MEET THE PERFORMANCE AND DESIGN REQUIREMENTS, FUNCTIONALITY AND
CAPABILITY DEFINED IN THE APPROPRIATE STANDARD.
3.1.2
THE SCOPE OF SERVICES PROVIDED BY THE VENDOR TO RELIANCE, THE
RELIANCE AFFILIATES AND THE USERS, SHALL, AT RELIANCE'S REQUEST BY WAY OF ONE OR
MORE PURCHASE ORDERS, INCLUDE THE FOLLOWING:
MANAGEMENT SERVICES, INCLUDING OVERALL MANAGEMENT OF A SEAMLESS END-TO-END
NETWORK SOLUTION, INCLUDING APPROPRIATE MANAGEMENT OF:
(I)
PROJECTS AND PROGRAMS
27
(II)
COSTS AND EXPENSES
(III)
CHANGES
(IV)
QUALITY
(V)
SCHEDULES AND TIMETABLES
(VI)
TECHNICAL EQUIPMENT AND SOFTWARE REQUIREMENTS TO PROVIDE
SUFFICIENT CAPACITY AND SUPPORT RELIANCE ESTIMATES OF ANTICIPATED DEMAND
(VII)
ADMINISTRATION
(VIII)
EXECUTION INCLUDING INSTALLATION, COMMISSIONING, AND ACCEPTANCE
TESTING
(IX)
LOGICAL SECURITY
(X)
INTEGRATION, OPTIMIZATION, BACKWARDS COMPATIBILITY AND
INTEROPERABILITY
(XI)
PERSONNEL, SUBCONTRACTOR AND ACCOUNT
(XII)
TRAINING
(XIII)
ENHANCEMENTS, CONTINUOUS IMPROVEMENT AND TECHNOLOGY REFRESH
(XIV)
DISPUTE RESOLUTION
(xvii)
Product technical requirements
(xviii)
Network performance requirements
(xix)
Standards compliance matrix for all Products and Services
(XV)
LOGISTICS
3.1.3
THE SCOPE OF SERVICES PROVIDED BY THE VENDOR TO RELIANCE AND
RELIANCE AFFILIATES, SHALL, IF SPECIFICALLY AGREED BY THE PARTIES IN THE
RELEVANT DOCUMENTS, INCLUDE THE FOLLOWING:
(A)
ARCHITECTURE, DESIGN AND PLANNING SERVICES
(B)
SERVICES TO REVIEW THIRD PARTY PROVIDER SPECIFICATIONS AND/OR
DEVELOP SPECIFICATIONS
(C)
ORDER/PROCUREMENT SERVICES
(D)
INSTALLATION AND COMMISSIONING SERVICES
(E)
INTEGRATION SERVICES
(F)
INTERCONNECTION AND INTEROPERABILITY SERVICES
(G)
CONFIGURATION AND CUSTOMIZATION SERVICES
(H)
OPERATIONS SUPPORT SERVICES FOR [***] FOLLOWING THE COMPLETION OF
THE BROADBAND ACCESS RELIANCE NETWORK BUILD OUT
(I)
OVERALL NETWORK ACCEPTANCE TESTING SERVICES
(J)
NOC SERVICES AND INTEGRATION WITH NOC SERVICES
(K)
SERVICES TO IMPLEMENT AND/OR
INTEGRATE WITH OPERATION SUPPORT
SYSTEMS ("OSS"), OPERATIONS MANAGEMENT SYSTEMS ("OMS"), GIS SYSTEM AND
ENTERPRISE MANAGEMENT SYSTEMS ("EMS") FOR FAULT MANAGEMENT, TROUBLE RESOLUTION,
ALARM ESCALATION, DIAGNOSTICS, REPAIR/UPGRADE, SPARE/INVENTORY MANAGEMENT,
CHANGE CONFIGURATION, PROVISIONING OF SUBSCRIBER SERVICES, CAPACITY PLANNING,
NOC INTEGRATION ETC.
(L)
IMPLEMENTATION/INTEGRATION OF VOICE/DATA USAGE INFORMATION
COLLECTION, BILLING SYSTEMS, BILLING SUPPORT SYSTEMS ("BSS") AND OTHER
APPLICATION SUPPORT SERVICES
28
(M)
PROBLEM MANAGEMENT, REPAIR, SPARING AND MAINTENANCE SERVICES TILL
THE EXPIRY OF THE PENULTIMATE WARRANTY PERIOD
(N)
TSS SERVICES, INCLUDING WITHOUT LIMITATION HELP DESK SERVICES,
(O)
CALL CENTER AND OTHER SUPPORT SERVICES AND SERVICES FOR
INTEGRATION WITH CALL CENTER
(P)
SPECIALTY SERVICES INCLUDING AS THE IMPLEMENTATION OF FRAUD
DETECTION SYSTEMS, TRAFFIC PATTERN ANALYSIS AND CAPACITY ESTIMATION.
3.2
WORK NOT DESCRIBED ELSEWHERE.
If any services, functions or responsibilities not specifically described herein
or in the Documents are an inherent, necessary or customary part of the Work in
accordance with the Documents they shall be deemed to be included within the
scope of the Work to be delivered for the base charges (as set forth in each of
the pricing schedules and associated Purchase Orders), as if such services,
functions or responsibilities