AB STATED ' THERE ARE ALSO IMPORTANT GOODWILL ARRANGEMENTS BEHIND THE NON-DELIVERY OF SPARE PARTS TO COMPANIES OUTSIDE THE HUGIN ORGANIZATION ' . HUGIN AB STATED THAT MAINTENANCE SERVICE AND REPAIR OF ANY HUGIN CASH REGISTER REQUIRES HIGH TECHNICAL KNOWLEDGE AND SPECIAL TRAINING . FAILURE TO GIVE ADEQUATE SERVICE WILL RESULT IN GRAVE PROBLEMS FOR THE CUSTOMER WHICH IN TURN MAY WELL RESULT IN A DETERIORATION OF HUGIN ' S REPUTATION .
AS FOR LIPTONS , HUGIN AB STATED THAT IT RESERVES THE RIGHT TO PERFORM MAINTENANCE AND SERVICE ON ALL HUGIN CASH REGISTERS IN USE IN THE UNITED KINGDOM AND THAT LIPTONS , HAVING NOT FOR SEVERAL YEARS HAD THE NECESSARY TRAINING , NOR ACCESS TO MANUALS AND OTHER TECHNICAL MATERIAL IS NOT CAPABLE OF PROVIDING RELIABLE SERVICE AND REPAIRS ON HUGIN MACHINES IN USE IN THE UNITED KINGDOM . THE FACT THAT LIPTONS IN THE YEARS 1969 TO 1972 PERFORMED SERVICE ON HUGIN CASH REGISTERS DOES NOT ALTER THIS SINCE THE TECHNICAL DEVELOPMENT ON THE CASH REGISTER MARKET IS VERY RAPID . SHOULD HUGIN UK THEREFORE START SUPPLYING SPARE PARTS TO LIPTONS IT WOULD HAVE TO DO THIS AT THE RISK OF DETERIORATED REPUTATION AS TO THE QUALITY OF HUGIN CASH REGISTERS AND THEIR SERVICE , WHICH MIGHT RESULT IN LOSS OF CUSTOMERS .
HOWEVER , AT THE HEARING ON 21 JUNE 1977 , HUGIN AB AGREED THAT , WITH ONE EXCEPTION , HUGIN IS STILL SUPPLYING THE SAME MODELS OF CASH REGISTERS TODAY AS IT DID IN 1972 , ALTHOUGH THERE ARE CERTAIN DIFFERENCES DUE TO TECHNICAL DEVELOPMENT AND , SECONDLY , THAT THE COMPLEXITY OF HUGIN CASH REGISTERS IS AT ABOUT THE SAME LEVEL AS THAT OF THE CASH REGISTERS SUPPLIED BY ITS MAJOR COMPETITORS .
WITH REGARD TO THE FACT THAT HUGIN ' S MAJOR COMPETITORS SUPPLY SPARE PARTS OUTSIDE THEIR DISTRIBUTION NETWORK , HUGIN AB SAID THAT SWEDA AND NATIONAL CASH REGISTER WERE IN A DIFFERENT POSITION FROM HUGIN SINCE THEY HAD REDUCED THEIR ACTIVITY ON THE CASH REGISTER MARKET AND WERE NOW CONCENTRATING ON COMPUTERS . THUS THEY MIGHT NOT CARE VERY MUCH ABOUT THE CASH REGISTER MARKET AND SERVICING OF THEIR CASH REGISTERS . HUGIN , ON THE OTHER HAND , IS STAYING IN THE MARKET AND IS MORE CONSCIOUS ABOUT SERVICING AND MAINTENANCE .
WITH REGARD TO THE PROHIBITIONS ADMITTED BY THE SUBSIDIARIES AND THE EXPRESS PROHIBITIONS ON DEALERS TO SUPPLY OUTSIDE THEIR TERRITORIES , HUGIN AB HAS STATED THAT AMOUNTED TO AN EXPORT PROHIBITION HUGIN AB IS PREPARED TO SEND A CIRCULAR LETTER , WHICH HUGIN AB ALLEGES IS MERELY A CLARIFICATION TO ITS VARIOUS SUBSIDIARIES IN THE EEC STATING THAT SUCH SUBSIDIARIES , UPON A REQUEST FROM A CUSTOMER IN ANOTHER COUNTRY , ARE ALLOWED TO EXPORT CASH REGISTERS TO SUCH CUSTOMER .
HUGIN AB WILL ALSO SEND A CIRCULAR LETTER TO ITS DISTRIBUTORS IN THE EEC STATING THAT IT HAS NEVER BEEN ITS INTENTION TO PROHIBIT EXPORTS FROM ONE MEMBER STATE TO ANOTHER AND THAT THE DISTRIBUTORS ARE