A.115
"REQUIRED MODIFICATION" MEANS A SOFTWARE OR HARDWARE UPDATE THAT IS
REQUIRED TO ELIMINATE A PROGRAM ERROR, ENSURE RELIABILITY, ENSURE LEGAL
COMPLIANCE OR THAT IS REQUIRED TO ENABLE SYSTEM COMPATIBILITY.
A.116
"RESOURCE BASELINE" FOR EACH APPLICABLE CATEGORY OF SERVICE, MEANS
THAT QUANTITY OF RESOURCE UNITS THAT IS INCLUDED IN THE MONTHLY BASE CHARGES SET
FORTH IN SCHEDULE E-3.
THE RESOURCE BASELINES FOR EACH MONTH OF THE TERM ARE
SET FORTH IN SCHEDULE E-5.
8
A.117
"RESOURCE UNIT" MEANS, FOR EACH APPLICABLE SERVICE, THE INDIVIDUAL
UNIT OF RESOURCE CONSUMPTION INCLUDED IN THE RESOURCE BASELINE AND USED TO
CALCULATE ADJUSTMENTS TO BASE CHARGES IN THE FORM OF EITHER AN ARC OR A RRC, AS
APPLICABLE, FOR RESOURCE UNIT CONSUMPTION [***]ACCORDING TO THE FORMULAS DEFINED
IN SECTION 2.4(B) OF SCHEDULE E-1.
A.118
"RESPONSIBLE EXECUTIVE" HAS THE MEANING SET FORTH IN
SECTION 2.2.8(A) OF THE "GOVERNANCE AND CHANGE CONTROL" EXHIBIT.
A.119
"RETAINED EXPENSES" ARE THOSE EXPENSES AND COSTS FOR WHICH CUSTOMER
IS FINANCIALLY RESPONSIBLE.
A.120
"ROOT CAUSE ANALYSIS" MEANS THE PROCESS TO IDENTIFY THE ROOT CAUSE OF
PROBLEMS AND DEVELOPING A PLAN FOR CORRECTIVE ACTIONS.
A.121
"ROUTER" HAS THE MEANING SET FORTH IN THE "NETWORK" SECTION OF
SCHEDULE E-7.
A.122
"RRC" MEANS A REDUCED RESOURCE CREDIT ISSUED TO CUSTOMER BY SERVICE
PROVIDER PURSUANT TO THE ARC/RRC PROCESS DESCRIBED IN SECTION 2.4 AND
SECTION 2.5 OF SCHEDULE E-1.
A.123
"RRC POINT" MEANS THE THRESHOLD POINT AT WHICH RESOURCE UNIT
CONSUMPTION MUST BE REDUCED BELOW THE RESOURCE BASELINE BEFORE A RRC WILL BE
APPLIED. [***]
A.124
"RRC RATE" MEANS THE MONETARY RATE PER UNIT TO BE CREDITED BY SERVICE
PROVIDER TO CUSTOMER FOR ANY RESOURCE UNIT CONSUMPTION FOR EACH APPLICABLE
RESOURCE UNIT [***] ACCORDING TO THE FORMULAS DEFINED IN SECTION 2.4(B) OF
SCHEDULE E-1.
A.125
"RUGGEDIZED MOBILE DEVICE" HAS THE MEANING SET FORTH IN THE "END
USER" SECTION OF
SCHEDULE E-7.
A.126
"SENIOR EXECUTIVES" MEANS THE SENIOR OFFICIAL FROM EACH PARTY (OR THE
PARTY'S PARENT COMPANY) DESIGNATED IN SECTION 2.3(C)(III) OF THE "DISPUTE
RESOLUTION PROCEDURES" EXHIBIT.
A.127
"SERVICE AUTHORIZATION" MEANS A REQUEST IN THE FORM OF A PROJECT WORK
ORDER OR SIMILAR APPROVAL FOR THE PROVISION OF CERTAIN SERVICES THAT AUTHORIZES
A CHANGE IN THE VOLUME OF CERTAIN RESOURCE UNITS WHICH WILL TRIGGER AN ARC OR
RRC.
FOR CERTAIN NON-PROJECT RELATED RESOURCE UNITS THE REQUIREMENT FOR A
SERVICE AUTHORIZATION SHALL BE SATISFIED VIA THE MUTUALLY AGREED UPON PROCESS BY
WHICH END USERS ARE AUTHORIZED TO REQUEST A SERVICE FROM SERVICE PROVIDER.
A.128
"SERVICE LEVEL COMMENCEMENT DATE" MEANS THE COMMENCEMENT DATE, OR
SUCH OTHER DATE DELINEATED IN THE APPLICABLE "SERVICE LEVEL" SCHEDULE, UPON
WHICH A CPI MAY BE SUBJECT TO SERVICE LEVEL CREDITS.
A.129
[***]
A.130
"SERVICE LEVEL CREDIT" MEANS THE FINANCIAL CREDITS INCURRED BY
SERVICE PROVIDER IN FAVOR OF CUSTOMER FOR SERVICE LEVEL DEFAULTS FOR CPIS
DETERMINED IN ACCORDANCE WITH THE PROVISIONS OF SECTION 6(A) OF THE "SERVICE
LEVEL METHODOLOGY" SCHEDULE.
A.131
"SERVICE LEVEL DEFAULT" MEANS A MINIMUM SERVICE LEVEL DEFAULT OR
EXPECTED SERVICE LEVEL DEFAULT.
9
A.132
"SERVICE LEVEL IMPROVEMENT DATE" MEANS THE