RESELLER SHALL NOT MODIFY, COPY, AMEND,
REVERSE ENGINEER, DISASSEMBLE, DECOMPILE, ADD TO OR IN ANY WAY ALTER THE
SOFTWARE AS SUPPLIED UNDER THIS AGREEMENT,
5.
CUSTOMER AGREEMENTS
5.1.
THE RESELLER IS ENTITLED TO RESELL AND DISTRIBUTE LICENSES TO THE
LICENSED SOFTWARE, AND RELATED MAINTENANCE, UNDER THE TERMS OF THE SUPPLIER'S
STANDARD CUSTOMER AGREEMENT WHICH SHALL BE IN THE SAME FORM AS THAT SET FORTH IN
APPENDIX 1. THE SUPPLIER RESERVES THE RIGHT TO ADD TO, SUBTRACT FROM OR
OTHERWISE MODIFY THE TERMS AND CONDITIONS IN THE CUSTOMER AGREEMENT. THE
RESELLER IS HEREBY AUTHORIZED TO SIGN AND EXECUTE THE CUSTOMER AGREEMENT WITH
THE CUSTOMER.
5.2.
THE RESELLER IS NOT ENTITLED TO LICENSE LICENSED SOFTWARE TO A
CUSTOMER WITHOUT INCLUDING THE RELATED MAINTENANCE IN THE CUSTOMER AGREEMENT,
WITH THE MAINTENANCE PERIOD BEGINNING UPON EXECUTION OF THE SOFTWARE LICENSE
AGREEMENT.
5.3.
WHERE THE RESELLER IN ACCORDANCE WITH APPENDIX 2 HAS THE RIGHT TO
SUB-LICENSE THIRD PARTY SOFTWARE, SUCH THIRD PARTY SOFTWARE MAY ONLY BE LICENSED
TOGETHER WITH THE SOFTWARE AND ON THE TERMS AND CONDITIONS DESIGNATED BY THE
LAWSON GROUP OR BY THE SUPPLIER OF THAT THIRD PARTY SOFTWARE.
6.
ORDERING AND SHIPMENT OF LICENSED SOFTWARE TO CUSTOMERS
6.1.
UPON RECEIPT OF TWO (2) ORIGINALS OF THE CUSTOMER AGREEMENT,
SIGNED BY THE CUSTOMER AND RESELLER, THE RESELLER SHALL WITHIN FIVE (5) WORKING
DAYS THEREOF, SEND TO THE SUPPLIER A COPY OF SUCH SIGNED CUSTOMER AGREEMENT.
6.2.
TO FULFILL ACCEPTED CUSTOMER ORDERS, THE SUPPLIER WILL DELIVER
COPIES OF THE THEN CURRENT VERSION OF THE LICENSED SOFTWARE, AS ORDERED BY THE
CUSTOMER, INCLUDING COUNTRY MODIFICATIONS DISTRIBUTED BY THE SUPPLIER, DIRECTLY
TO THE CUSTOMER WITHIN SEVEN (7) BUSINESS DAYS FROM RECEIPT OF THE COPY OF THE
SIGNED CUSTOMER AGREEMENT.
6.3.
ALL SHIPMENTS BY THE SUPPLIER WILL BE MADE FOB PLACE OF SHIPMENT
(GENERALLY LAWSON GROUP'S PREMISES IN LINKÖPING, SWEDEN, OR ST PAUL, MINNESOTA,
US, AS APPLICABLE).
7.
MAINTENANCE
7.1.
THE RESELLER SHALL DEVELOP AND MAINTAIN THE INFRASTRUCTURE AND
TRAINED PERSONNEL REQUIRED TO FULFILL THE RESELLER SUPPORT REQUIREMENTS.
7.2.
THE RESELLER SHALL ENSURE THAT THE CUSTOMER COMPLIES WITH ALL
REGULATIONS OF LAWSON'S SUPPORT OPERATIONS HANDBOOK AND OTHER REQUIREMENTS
NECESSARY TO SUCCESSFULLY DELIVER SUPPORT, AS DESCRIBED IN APPENDIX 5. THE
SUPPORT OPERATIONS HANDBOOK SHALL BE MADE AVAILABLE BY THE SUPPLIER AS AND WHEN
THERE ARE ANY CHANGES MADE, IT, SO THAT THE RESELLER MAY COMPLY WITH THE SAME,
BY POSTING THE AMENDED HANDBOOK ON THE PARTNER COMMUNITY WEBSITE.
5
7.3.
THE RESELLER IS RESPONSIBLE TO PROVIDE FOR TIER 2 SUPPORT (AS
DEFINED IN THE LAWSON SUPPORT OPERATIONS HANDBOOK) TO ALL RESELLER CUSTOMERS FOR
ALL LAWSON SOFTWARE AND ANY THIRD PARTY PRODUCTS DESIGNATED AS SUPPORTED BY
LAWSON IN THE APPLICABLE PRODUCT ORDER FORM.
7.4.
THE RESELLER IS ENTITLED TO UTILIZE LAWSON SUPPORT FOR TIER 3
SUPPORT (AS DEFINED IN THE LAWSON SUPPORT OPERATIONS HANDBOOK). ALL
COMMUNICATION WITH LAWSON SUPPORT, WHETHER ORAL, ELECTRONIC, OR OTHERWISE, AND
ALL ACCOMPANYING DOCUMENTATION SHALL BE IN ENGLISH.
7.5.
THE COMPLETE SUPPORT PROCESS BETWEEN THE CUSTOMER, THE RESELLER,
AND LAWSON IS GOVERNED BY LAWSON'S