(2) CONSECUTIVE
MONTHS, IN ACCORDANCE WITH EXHIBIT A1, THEN THE RATES FOR CATEGORIES 0, 1, 2 AND
3 AS OUTLINED AT EXHIBIT A1 SHALL BE USED TO CALCULATE A REVISED BLENDED MONTHLY
RATE FOR FUTURE MONTHS.
14.3
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14.4
ALL RATES AND FEES QUOTED HEREIN ARE STATED AND PAYABLE IN SWEDISH
KRONOR (SEK). THE SUPPLIER SHALL NOT RAISE ITS RATES FOR SUPPORT RESOURCES TILL
***. THE RATES FOR THE SUPPORT RESOURCES SHALL THEREAFTER BE ADJUSTED IN
ACCORDANCE WITH THE BELOW ADJUSTMENT TERMS FOR RESOURCES PROVIDING INTENTIA WITH
DEVELOPMENT SERVICES. THE MONTHLY RATES FOR THE RESOURCES (DEVELOPMENT SERVICES)
WILL REMAIN IN EFFECT UNTIL *** AND SHALL THEN BE ADJUSTED AS FOLLOWS (THE RATES
SHALL NOT DECREASE UNDER ANY CIRCUMSTANCES AND SHALL REMAIN THE SAME IF NO
INCREASE IS APPLICABLE HEREUNDER): ON EACH ANNIVERSARY OF APRIL 1 EACH YEAR, THE
MONTHLY RATES WILL BE ADJUSTED BY THE LESSER OF (A) *** PERCENT (***%) INCREASE
OR (B) ADJUSTED IN ACCORDANCE WITH THE HEWITT-NORTON SALARY SURVEY FOR I.T
PROFESSIONALS IN INDIA FOR THE PAST TWELVE (12) MONTH.
IF THE HEWITT-NORTON
SALARY SURVEY IS NOT AVAILABLE, OR CEASES TO BE PUBLISHED, THEN THE INDIAN CPI
FOR URBAN NON-MANUAL EMPLOYEES INDEX (CPI-UNME INDEX) WILL BE USED IN PLACE OF
THE HEWITT-NORTON SURVEY FOR INTENTIA GOC WORKERS IN INDIA. THIS NEW RATE WILL
REMAIN IN EFFECT FOR A PERIOD OF ONE (1) YEAR. IF SUPPLIER WISHES TO USE THE
HEWITT-NORTON SALARY SURVEY TO ESTABLISH THE ANNUAL PRICE INCREASE, THEN
SUPPLIER MUST PROVIDE A FULL COPY OF THE ENTIRE HEWITT-NORTON SALARY REPORT TO
INTENTIA AT LEAST TWENTY (20) WORKING DAYS PRIOR TO THE ANNUAL PRICE INCREASE
DATE, OTHERWISE THE INDIAN CPI FOR URBAN NON-MANUAL EMPLOYEES INDEX (CPI-UNME
INDEX) WILL BE USED.
15.
OPERATIONS ENVIRONMENT AND EXPENSES
15.1
THE SUPPLIER SHALL ENSURE THAT THE OPERATIONS ENVIRONMENT IN THE
FORM OF EQUIPMENT (HARDWARE), SOFTWARE, MATERIALS AND OTHER INFRASTRUCTURE WHICH
ENABLE THE PROVISION OF THE SERVICES AT ANY TIME CORRESPOND WITH INTENTIA'S
REASONABLE AND CUSTOMARY DEMANDS NOT INCONSISTENT WITH THE TERMS OF THIS
AGREEMENT. THE ALLOCATION OF COSTS FOR THE OPERATIONS ENVIRONMENT RELATING TO
THIS AGREEMENT IS SET OUT IN SECTIONS 15.2 - 15.4.
15.2
THE SUPPLIER WILL, AT MINIMUM, MAINTAIN THE FOLLOWING INTERNET
CONNECTIVITY AND BANDWIDTH:
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Represents text which has been redacted and filed separately with
the Securities and Exchange Commission pursuant to a confidential treatment
request pursuant to Rule 24b-2 of Securities Exchange Act of 1934, as amended.
10
15.3
Except for those items listed in Section 15.3 below and subject to
Intentia's prior written approval of such equipment and items, Intentia shall in
all cases be responsible for paying all capital costs for equipment and other
items reasonable or necessary for the operation of the GOC, including, without
limitation:
(i)
office improvements requested by Intentia;
(ii)
servers specific to Intentia's software and development environment;
(iii)
application software;
(iv)
development software;
(v)
Third Party software, if any, with which Intentia Products are to be
integrated;
(vi)
Greater than *** MBPS