TABLE OF CONTENTS
Page
14.6
Publicity
28
14.7
Further Assurances
28
14.8
Governing Law
28
14.9
Contract Interpretation
28
14.10
Waivers
29
14.11
Relationship
29
14.12
Non-Solicitation
29
14.13
Notice
29
14.14
Severability
30
14.15
Third-Party Rights Excluded
30
14.16
DOJ Agreement
31
14.17
Exhibits
31
EXHIBIT A:
STANDARD TERMS AND CONDITIONS
EXHIBIT A-1: PRICING SCHEDULE
EXHIBIT B:
STATEMENTS OF WORK
EXHIBIT B-1: MAKATI, PHILIPPINES, STATEMENT OF WORK
EXHIBIT B-2: KINGSTON, ONTARIO, CANADA, STATEMENT OF WORK
EXHIBIT B-3: CHAT SERVICES STATEMENT OF WORK
EXHIBIT B-4: ORTIGAS, PHILIPPINES STATEMENT OF WORK
EXHIBIT B-5: SAN PEDRO SULA, HONDURAS STATEMENT OF WORK
EXHIBIT C:
T-MOBILE CUSTOMER CARE SYSTEM
EXHIBIT C-1: REQUIRED INTERNET SITES (URLS)
EXHIBIT D:
DESKTOP LICENSED SOFTWARE
EXHIBIT E:
COMPUTING AND NETWORK SPECIFICATIONS
EXHIBIT F:
LIST OF STANDARD REPORTS
EXHIBIT G:
DEFINITIONS
EXHIBIT H:
TRANSITION SERVICES
EXHIBIT I:
BENCHMARKING
EXHIBIT J:
ADDITIONAL SAFEGUARDS
EXHIBIT K:
DISASTER RECOVERY PLAN
EXHIBIT L:
REGULATORY REQUIREMENTS
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TABLE OF CONTENTS
Page
EXHIBIT M:
RAMP PLAN TERMS
EXHIBIT N:
TRAINING AND PRODUCTION DEVICE LICENSE AGREEMENT
v
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T-MOBILE USA, INC. SERVICES AGREEMENT
WORLDWIDE CALL CENTER SERVICES
THIS SERVICES AGREEMENT - WORLDWIDE CALL CENTER SERVICES (collectively, with the
exhibits, schedules, attachments, any amendments, modifications or supplements
hereto or thereto, this "Agreement") is made effective as of July 1, 2011 (the
"Effective Date"), between T-Mobile USA, Inc., a Delaware corporation with a
principal place of business at 12920 SE 38th Street, Bellevue, Washington 98006,
USA and any entity in which T-Mobile USA, Inc. has a direct or indirect
ownership interest in or any entity in which T-Mobile USA, Inc. has a technical
assistance agreement, management agreement or customer service agreement
(collectively, "T-Mobile"), and StarTek, Inc., a Delaware corporation organized
under the laws of the State of Delaware, with a principal place of business at
44 Cook Street, Suite 400, Denver, Colorado 80206, ("Provider").
Capitalized
terms used herein shall have the meanings set forth in Exhibit G (Definitions)
hereto or otherwise provided herein.
For good and valuable consideration, T-Mobile and Provider (together, the
"Parties" and individually, a "Party") agree as follows:
1.
Background
T-Mobile and Provider have previously entered into, and are currently parties
to, that certain T-Mobile USA, Inc. Services Agreement Call Center Services,
dated October 1, 2007 (the "Prior Services Agreement"), pursuant to which
Provider currently provides certain call center services to T-Mobile from
facilities located in the United States and from certain approved facilities
located outside of the United States.
The Parties desire to hereby agree to
terminate the Prior Services Agreement in its entirety and supersede with this
Agreement, including the rights and obligations set forth in this Agreement, for
all Services performed by Provider on and after the Effective Date (except to
the limited extent that terms of the Prior Services Agreement is expressly
incorporated hereinafter), whereby Provider would provide worldwide call center
services to T-Mobile from the Facilities as described in the attached Statements
of Work.
The Parties are hereby entering into this Agreement in order to
document the understanding that