SUPPORT OPERATIONS HANDBOOK AND THE
ADDITIONAL REGULATIONS SET OUT IN
APPENDIX 5.
7.6.
THE RESELLER SHALL NOT DEVIATE FROM THE ABOVE OR OFFER
NON-STANDARD MAINTENANCE OFFERINGS, INCLUDING BUT NOT LIMITED TO MULTI-YEAR
MAINTENANCE AGREEMENTS WITHOUT PRIOR WRITTEN APPROVAL FROM SUPPLIER. HOWEVER FOR
ALL EXISTING MAINTENANCE AGREEMENTS THAT THE RESELLER HAS ENTERED INTO WITH ITS
CUSTOMERS WILL CONTINUE TO BE HONORED BY THE SUPPLIER SO LONG AS EACH EXISTING
CUSTOMER CONTINUES TO BE CURRENT ON MAINTENANCE AND RESELLER CONTINUES TO PAY
SUPPLIER FOR SUCH MAINTENANCE.
7.7.
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, RESELLER MAY ON
OCCASION OFFER TO CUSTOMERS OR POTENTIAL CUSTOMERS A FREE INITIAL SUPPORT PERIOD
("ISP"). THE RESELLER WILL REQUEST SUPPLIER TO APPROVE ANY ISP IN WRITING PRIOR
TO OFFERING SUCH TO THE SPECIFIC CUSTOMER OR POTENTIAL CUSTOMER. SUPPLIER
RESERVES THE RIGHT IN ITS SOLE DISCRETION TO REJECT ANY REQUEST FROM RESELLER
FOR AN ISP.
8.
FURTHER DEVELOPMENTS
8.1.
THE RESELLER SHALL BE ENTITLED, FREE OF CHARGE, TO ALL NEW
VERSIONS AND RELEASES OF THE LAWSON SOFTWARE MADE AVAILABLE BY THE SUPPLIER,
UPON THEIR OFFICIAL RELEASE, AND PROVIDED THE RESELLER IS CURRENT ON ANY
APPLICABLE THIRD PARTY PRODUCT MAINTENANCE FEES.
8.2.
SUBJECT TO A SEPARATE AGREEMENT ONLY, AND ON THE TERMS AND
CONDITIONS OF SUCH SEPARATE AGREEMENT, THE RESELLER WILL CREATE AND APPLY
TRANSLATION AND LEGAL AND LOCAL MARKET MODIFICATION OF NEW VERSIONS AND RELEASES
FOR THE TERRITORY, WHICH SHALL BE SOLD TO THE RESELLER'S CUSTOMERS WITHIN THE
TERRITORY AT AN ADDITIONAL COST OF LICENSE AND MAINTENANCE TO SUCH CUSTOMERS.
THIS IS EXCLUSIVE OF IMPLEMENTATION, TRAINING AND ANY CUSTOMER SPECIFIC
MODIFICATIONS.
8.3.
UPON EXECUTION OF THIS AGREEMENT, RESELLER WILL PROVIDE TO THE
SUPPLIER THE LOCAL AND MARKET MODIFICATIONS AND TRANSLATION OF THE SOFTWARE, AND
ANY DOCUMENTATION RELATED THERETO. THE RESELLER MODIFICATIONS AND ENHANCEMENTS
FOR THE LOCALIZATION OF THE SUPPLIER SOFTWARE SHALL BE PROVIDED INCLUSIVE OF THE
SOURCE CODE AND CONSIDERED CONFIDENTIAL INFORMATION UNDER THE TERMS OF THIS
AGREEMENT.
8.4.
THE PARTIES AGREE THAT WHERE THE SUPPLIER IDENTIFIES A CUSTOMER
OR POTENTIAL CUSTOMER WHO DESIRES TO PURCHASE THE SOFTWARE, SUPPLIER MAY REQUEST
THE RESELLER, TO SELL AND SHIP THE LOCALIZED VERSION OF THE SOFTWARE TO THE
CUSTOMER OR POTENTIAL CUSTOMER AT AN AGREED PRICE TO BE PRE-DETERMINED IN
ADVANCE AT THE BEGINNING OF EVERY FISCAL YEAR.
6
9.
LAWSON CERTIFICATION
9.1.
THE TRAINING NECESSARY TO OBTAIN A LAWSON CERTIFICATION FOR
PROVIDING CONSULTING AND IMPLEMENTATION SERVICES WILL BE PROVIDED ON THE GENERAL
TERMS AND AT THE SUBSIDIZED FEES APPLIED BY THE LAWSON GROUP. LAWSON RESERVES
THE RIGHT TO AMEND SUCH TERMS AND FEES UPON PROVISION OF SUFFICIENT NOTICE IN
ADVANCE OF ITS INTENTION TO DO SO. THE REQUIREMENTS FOR LAWSON CERTIFICATION ARE
SET OUT IN APPENDIX 3. ANY SALES OR PRE-SALES TRAINING WILL BE PROVIDED THROUGH
SUPPLIER TRAINING PROGRAMS AND ADDITIONALLY MADE AVAILABLE BY SUPPLIER ON THE
LAWSON PARTNER COMMUNITY.
9.2.
RESELLER WILL, WITHIN SIX (6) MONTHS FROM THE EFFECTIVE DATE OF
THIS AGREEMENT AND FOR THE TERM OF THIS AGREEMENT, MEET THE FOLLOWING TRAINING
REQUIREMENTS:
AT A MINIMUM ONE