, AFTER CONSULTING ITS PARENT COMPANY HUGIN AB , REPLIED ON 11 OCTOBER 1976 . THIS LETTER CONTAINED THE FOLLOWING STATEMENTS :
( A ) ' ALL CASH REGISTERS SOLD BY THE GROUP ARE ASSEMBLED IN OUR FACTORIES IN SWEDEN . ALL CASH REGISTER PARTS ARE PRODUCED BY APPROXIMATELY SIX HUNDRED SUPPLIERS LOCATED MAINLY IN SWEDEN , SWITZERLAND AND THE USA AND THE MAJORITY OF THESE PARTS ARE PRODUCED TO HUGIN ' S DESIGN AND WITH TOOLS BELONGING TO HUGIN AND THEY ARE THEREFORE EXCLUSIVE TO HUGIN . '
( B ) ' WE IMPOSE NO RESTRICTIONS ON TRADE BETWEEN OUR SUBSIDIARIES IN DIFFERENT COUNTRIES BUT IN PRACTICE SUCH TRADE IS RARE . THIS IS BECAUSE CUSTOMERS NORMALLY ARRANGE GUARANTEE AND TECHNICAL SERVICE UNDER CONTRACT IN THE COUNTRY WHERE THE REGISTER WILL BE IN USE . IT IS THEREFORE CONVENIENT AND NATURAL FOR CUSTOMERS TO DEAL WITH THEIR NEAREST HUGIN BRANCH OFFICE OR AUTHORIZED DEALER . SHOULD SUCH SALES OCCUR , THE HUGIN SUBSIDIARY IN THE CUSTOMER ' S COUNTRY IS REIMBURSED THE COST OF GUARANTEE , INSTALLATION , TRAINING , ETC ., BY THE HUGIN SUBSIDIARY WHICH SOLD THE EQUIPMENT . '
( C ) ' CASH REGISTERS ARE TECHNICALLY COMPLICATED PRODUCTS AND ARE FREQUENTLY BUILT AND ADAPTED TO SUIT THE REQUIREMENTS OF INDIVIDUAL CUSTOMERS . IF A CUSTOMER ' S CASH REGISTER DOES NOT FUNCTION CORRECTLY THE CONSEQUENCES WILL BE SERIOUS . FOR EXAMPLE MANUAL PAYMENT ROUTINES WILL HAVE TO BE ADOPTED AND THIS MAY RESULT IN LOWER SALES , INCREASED EMPLOYEE DISHONESTY AND INFERIOR ANALYSIS OF SALES FIGURES . '
( D ) ' IT IS THEREFORE ESSENTIAL THAT THE CUSTOMER IS OFFERED A RELIABLE AND SPEEDY MAINTENANCE AND REPAIR SERVICE AND EVERY CUSTOMER IS OFFERED A MAINTENANCE CONTRACT WITH A HUGIN COMPANY OR WITH AN AUTHORIZED DEALER . HUGIN WISHES TO AVOID HAVING ITS PRODUCTS SERVICED BY UNQUALIFIED PERSONNEL AS THIS COULD LEAD TO CUSTOMER DISSATISFACTION AND THEREFORE AUTHORIZED DEALERS ARE NOT APPOINTED BY HUGIN UNLESS THEY ARE ABLE TO MAINTAIN HUGIN ' S HIGH STANDARDS OF SERVICE AND MAINTENANCE . ONLY THOSE FIRMS WHICH HAVE PROVED THEIR CAPABILITIES ARE CHOSEN TO BECOME AUTHORIZED DEALERS . ANY FIRM MAY APPLY TO BECOME AN AUTHORIZED DEALER AND IF IT REACHES OUR STANDARDS IT WILL BE APPOINTED IF THERE IS A VACANCY IN THE AREA IN QUESTION . IN THE UNITED KINGDOM ALL SERVICING IS CARRIED OUT BY HUGIN CASH REGISTERS LTD WHICH HAVE SET UP AN EXTENSIVE ORGANIZATION FOR THIS PURPOSE . IN NO CASES ARE SPARE PARTS SOLD FOR RESALE OTHER THAN TO AUTHORIZED DEALERS AS EACH HUGIN COMPANY MAINTAINS ONLY SUCH A STOCK OF SPARE PARTS AS IS NECESSARY FOR ITS OWN USE AND THAT OF ITS AUTHORIZED DEALERS . '
( E ) ' AUTHORIZED DEALERS ARE APPOINTED IN THOSE AREAS WHERE DISTRIBUTION IS NOT CARRIED OUT BY A HUGIN COMPANY . THERE IS HOWEVER NO RESTRICTION ON SUCH DEALERS SUPPYING HUGIN PRODUCTS TO CUSTOMERS IN OTHER AREAS . FOR THE REASONS STATED ABOVE