3.3.4
[***] THE PMOS SHALL COORDINATE THE RESOURCES OF THEIR RESPECTIVE
ORGANIZATIONS AND PROVIDE PRIORITIZATION.
3.3.5
[***] CUSTOMER SHALL IDENTIFY AND COMMUNICATE TO SERVICE PROVIDER
THE CUSTOMER PERSONNEL WHO SHALL SERVE AS THE CUSTOMER SINGLE POINT(S) OF
CONTACT FOR EACH OF THE VARIOUS SERVICE PROVIDER PMO RESPONSIBILITIES, SERVICE
PROVIDER TMO RESPONSIBILITIES AND THE GOVERNANCE PROCESSES DESCRIBED IN
SECTION 2.4 ABOVE.
SUCH CUSTOMER PERSONNEL SHALL BE RESPONSIBLE TO THE CUSTOMER
GOVERNANCE ORGANIZATION IN THE EXECUTION OF THEIR RESPONSIBILITIES AS SUCH
RESPONSIBILITIES RELATE TO THE SERVICES.
3.4
PROJECTS AND ADDITIONAL SERVICES OR NEW SERVICES.
PROJECTS AND/OR
ADDITIONAL SERVICES OR NEW SERVICES MAY BE REQUESTED BY CUSTOMER IN ACCORDANCE
WITH THE AGREEMENT.
OPERATIONALLY, THE PARTIES SHALL IMPLEMENT THE PROJECT
INITIATION AND AUTHORIZATION PROCESS.
[***] IN ALL CASES, SERVICE PROVIDER
SHALL WORK WITH THE CUSTOMER GOVERNANCE ORGANIZATION AND THE PROJECT REQUESTOR
TO ENSURE THE JUSTIFICATION AND AUTHORIZATION STEPS ARE FOLLOWED.
5
3.5
ACCEPTANCE PROCESS FOR DELIVERABLES
3.5.1
ACCEPTANCE CRITERIA.
(A)
THE ACCEPTANCE CRITERIA SHALL BE SET FORTH IN THE APPLICABLE
SCHEDULE TO THE TRANSACTION DOCUMENT OR THE APPLICABLE PROJECT SCHEDULE.
[***]
UNLESS OTHERWISE SPECIFIED IN THE APPLICABLE PROJECT SCHEDULE, SERVICE PROVIDER
SHALL PROVIDE A COPY OF EACH DELIVERABLE TO CUSTOMER [***].
(B)
SERVICE PROVIDER SHALL PROVIDE, SUCCESSFULLY COMPLETE AND OBTAIN
CUSTOMER'S ACCEPTANCE OF EACH DELIVERABLE BY OR ON THE DUE DATE FOR SUCH
DELIVERABLE SET FORTH IN THE APPLICABLE TRANSITION AND TRANSFORMATION PLAN,
PROJECT OR OTHER SCHEDULE THAT CONTAINS DELIVERABLES.
(C)
UNLESS OTHERWISE AGREED BY THE PARTIES, EACH DELIVERABLE SHALL BE
ACCOMPANIED BY A DELIVERABLE FORM.
[***]
(D)
[***] ACCEPTANCE OF ANY PARTICULAR DELIVERABLE BY CUSTOMER IN
ACCORDANCE WITH THE PROVISIONS OF THIS SECTION 3.5 SHALL NOT, AND SHALL NOT BE
DEEMED TO, RELEASE SERVICE PROVIDER FROM ITS [***] OTHER OBLIGATIONS SET FORTH
IN THE TRANSACTION DOCUMENT OR THE PROJECT SCHEDULE, OR CONSTITUTE A WAIVER BY
CUSTOMER OF ANY OF ITS RIGHTS UNDER THE TRANSACTION DOCUMENT OR THE PROJECT
SCHEDULE (E.G., PROJECT STATEMENT OF WORK).
3.5.2
REVIEW AND ACCEPTANCE OF DELIVERABLES
(A)
[***] IF A DELIVERABLE IS SUBMITTED TO CUSTOMER AND CUSTOMER DOES
NOT RESPOND [***], UNLESS THE PARTIES AGREE IN WRITING, SERVICE PROVIDER SHALL
ESCALATE TO THE CUSTOMER RESPONSIBLE EXECUTIVE FOR PROMPT DECISION ON WHETHER
THE DELIVERABLE IS ACCEPTED OR REJECTED.
IF A DELIVERABLE IS ESCALATED TO THE
CUSTOMER RESPONSIBLE EXECUTIVE AND THE CUSTOMER RESPONSIBLE EXECUTIVE DOES NOT
RESPOND [***].
(B)
IN THE EVENT THAT CUSTOMER REJECTS THE DELIVERABLE, CUSTOMER
SHALL, AT THE TIME OF REJECTION, PROVIDE AN EXPLANATION OF WHY THE DELIVERABLE
WAS NOT ACCEPTED.
SERVICE PROVIDER SHALL THEN ADDRESS ANY ISSUES AND RESUBMIT
THE DELIVERABLE AND THE DELIVERABLE FORM TO CUSTOMER FOR APPROVAL AND CUSTOMER
SHALL THEN APPROVE OR REJECT THE DELIVERABLE; PROVIDED THAT SERVICE PROVIDER
REMAINS OBLIGATED TO COMPLETE THE DELIVERABLE AND OBTAIN CUSTOMER'S APPROVAL
PRIOR TO THE APPLICABLE COMMENCEMENT DATE OR OTHER DUE DATE SET FORTH IN THE
APPLICABLE TRANSITION AND TRANSFORMATION PLAN, PROJECT OR OTHER SCHEDULE,
INCLUDING AS SUCH PERIODS MAY BE EXTENDED IN ACCORDANCE WITH THE PROVISIONS OF
THIS EXHIBIT 4.
[***]
(C)
IF SERVICE PROVIDER