requests from Integrator's End Users.
In either
case, Integrator would like Cisco to provide information about MACDs requested
by the End Users to the following contacts:
Billing contact:
Gary Derheim
Cell Phone:
214.893.1409
Pager:
Email:

MAC & Disconnect contact:
Jon Groves
Cell Phone:
972.786.4006
Pager:
Email:

Designate any additional contacts on an attachment to this Exhibit. If contact
information changes, it is Integrator's responsibility to notify Cisco of the
change.
-End of Attachment 6-
Page 15 of 17
Attachment 7 TO EXHIBIT H
Limited Warranty and Disclaimer for Remote Operations Services
1.0 GENERAL WARRANTY REGARDING ALL SERVICES FOR EACH END USER.
WITH RESPECT TO SERVICES, CISCO'S EXCLUSIVE WARRANTY IS THAT THE SERVICES SHALL
BE PERFORMED IN A WORKMANLIKE FASHION. IN ANY MONTH IN WHICH CISCO HAS BREACHED
THIS WARRANTY, CISCO WILL CREDIT INTEGRATOR UP TO ONE HUNDRED PERCENT (100%) OF
THE SERVICE FEES FOR THAT MONTH FOR THE SERVICES. IN ORDER TO RECEIVE A CREDIT,
INTEGRATOR MUST NOTIFY CISCO IN WRITING WITHIN THIRTY (30) DAYS FOLLOWING THE
END OF THE MONTH DURING WHICH THE SERVICES WERE PROVIDED STATING (I) THE REASON
INTEGRATOR IS DISSATISFIED WITH THE SERVICES AND (II) THE AMOUNT OF SERVICE FEES
INTEGRATOR REQUESTS TO BE CREDITED. ANY CREDIT PAID BY CISCO TO INTEGRATOR (UP
TO THE LIMITS ABOVE) APPLY TO THE NEXT BILLING CYCLE AND WILL CONSTITUTE
INTEGRATOR'S SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THE WARRANTY UNDER THIS
SECTION 1.0. CISCO SHALL NOT BE OBLIGATED TO CREDIT INTEGRATOR AN AGGREGATE
AMOUNT EXCEEDING TWO MONTHS' SERVICE FEES IN ANY TWELVE MONTH PERIOD, OR AN
AGGREGATE AMOUNT EXCEEDING THREE MONTHS' SERVICE FEES IN ANY EIGHTEEN (18) MONTH
PERIOD.
2.0 ISDN WARRANTY.
ON MANAGED COMPONENTS CONFIGURED BY CISCO TO USE AN ISDN DIAL BACKUP
(DBU) CIRCUIT, INTEGRATORS ARE RESPONSIBLE FOR ISDN CHARGES ASSOCIATED WITH ANY
CONFIGURATION AND TESTING, THE NORMAL OPERATION OF THE ISDN DBU IN THE EVENT OF
A PRIMARY WAN CIRCUIT FAILURE, AND INTEGRATOR-REQUESTED ACTIVATION OF THE ISDN
DBU. IN THE EVENT OF A CONFIGURATION ERROR MADE BY CISCO THAT CAUSES THE ISDN
DBU TO BECOME ACTIVE, INTEGRATOR'S SOLE AND EXCLUSIVE REMEDIES FOR A BREACH OF
WARRANTY UNDER THIS SECTION 2.0 SHALL BE FOR CISCO TO CORRECT THE CONFIGURATION
UPON DISCOVERY WITHIN THE CHANGE MANAGEMENT PROCESS, AND ALSO THAT CISCO MAY
CREDIT THE INTEGRATOR FOR UP TO $2,500.00 PER ISDN LINE PER EVENT.
3.0 NETWORK AVAILABILITY (WAN MANAGEMENT SERVICES ONLY).
NETWORK AVAILABILITY EXTENDS UP TO AND INCLUDING LAYER 3 OF THE OSI MODEL,
PROVIDED THAT THE SOURCE OF THE PROBLEM(S) IS A NETWORK COMPONENT, AND IS
CALCULATED AS FOLLOWS:
Availability =1-
Total Downtime (in minutes) for all Network Links
(# of minutes in month) x (Total Network Links)
CISCO WARRANTS THAT NETWORK AVAILABILITY WILL BE EQUAL TO OR GREATER THAN 99.5%
FOR EACH MONTH DURING THE SERVICE TERM. IN THE EVENT SUCH NETWORK AVAILABILITY
GOAL FOR ANY GIVEN CALENDAR MONTH IS NOT ACHIEVED, INTEGRATOR'S SOLE AND
EXCLUSIVE REMEDY FOR A BREACH OF WARRANTY UNDER THIS SECTION 3.0 SHALL BE FOR
CISCO TO CREDIT INTEGRATOR