AGREEMENTS APPLICABLE THERETO;
(C)
EXPLAIN DEVIATIONS FROM THE PERFORMANCE STANDARDS AND SERVICE LEVEL
AGREEMENTS AND INCLUDE A PLAN FOR CORRECTIVE ACTION WHERE APPROPRIATE;
(D)
DESCRIBE THE STATUS OF ANY SOFTWARE DEVELOPMENT PROJECTS, PROBLEM
RESOLUTION EFFORTS, AND OTHER INITIATIVES;
(E)
IF REQUESTED BY TEXTRON, SET FORTH A RECORD OF ALL SUPPORTED EQUIPMENT
AND SOFTWARE INSTALLED THEREON, AND TO THE EXTENT BILLABLE TO TEXTRON, CHANGES
TO CSC EMPLOYEES IN KEY CSC POSITIONS, IN EACH CASE THAT PERTAIN TO EACH TOWER
OF SERVICES AND DESCRIBE PLANNED CHANGES DURING THE UPCOMING [***] THAT MAY
AFFECT SUCH TOWER OF SERVICES;
(F)
SET FORTH THE UTILIZATION OF RESOURCES FOR THE [***] AND REPORT ON
UTILIZATION TRENDS AND STATISTICS;
(G)
INCLUDE SOFTCOPY DATABASE EXTRACTS FROM THE MANAGEMENT DATABASES THAT
TRACK PROJECTS, PROBLEMS AND ISSUES; AND
(H)
INCLUDE SUCH DOCUMENTATION AND OTHER INFORMATION AS TEXTRON MAY
REASONABLY REQUEST TO VERIFY CSC'S COMPLIANCE WITH THIS AGREEMENT.
13.3
TECHNOLOGY PLAN
13.3.1
THE RESPONSIBILITY FOR ESTABLISHING THE INFORMATION TECHNOLOGY
ARCHITECTURE, STANDARDS, AND THE STRATEGIC DIRECTION OF TEXTRON SHALL AT ALL
TIMES REMAIN WITH TEXTRON.
CSC, IN PERFORMING THE SERVICES, SHALL CONFORM TO
AND SHALL SUPPORT SUCH ARCHITECTURE, STANDARDS AND STRATEGIC DIRECTION, PROVIDED
THAT (A) THE TRANSFORMATION PLANS AND THE PROJECT DEFINITIONS THEREUNDER, AND
(B) THE TECHNOLOGY PLANS, EACH IN A FORM APPROVED BY TEXTRON, ARE DEEMED TO BE
IN ACCORDANCE WITH SUCH STRATEGIC DIRECTION.
13.3.2
FOR EACH TOWER OF SERVICES, CSC SHALL PREPARE AN ANNUAL
TECHNOLOGY PLAN IN ACCORDANCE WITH THE PROVISIONS OF THIS SECTION 13.3 (EACH A
"TECHNOLOGY PLAN") AND SHALL PERFORM THE SERVICES IN ACCORDANCE WITH THE
TECHNOLOGY PLANS. THE TECHNOLOGY PLANS SHALL ADDRESS COMPREHENSIVELY THE
INFORMATION TECHNOLOGY REQUIREMENTS OF TEXTRON'S ACTIVITIES AND SHALL INCLUDE,
AT A MINIMUM:
39
(A)
A COMPREHENSIVE ASSESSMENT AND STRATEGIC ANALYSIS OF TEXTRON'S
THEN-CURRENT INFORMATION TECHNOLOGY SYSTEMS AND SERVICES REQUIREMENTS FOR THE
NEXT [***], INCLUDING:
(I)
AN ASSESSMENT OF THE APPROPRIATE DIRECTION FOR SUCH SYSTEMS AND
SERVICES, IN LIGHT OF TEXTRON'S BUSINESS PRIORITIES AND STRATEGIES AND
COMPETITIVE MARKET FORCES (TO THE EXTENT SUCH BUSINESS INFORMATION IS PROVIDED
BY TEXTRON TO CSC);
(II)
A SPECIFIC IDENTIFICATION OF PROPOSED INFRASTRUCTURE SYSTEMS, NEW
TECHNOLOGIES, STRATEGIES AND DIRECTION;
(III)
A COST PROJECTION;
(IV)
A COST/BENEFIT ANALYSIS OF ANY PROPOSED CHANGES;
(V)
A DESCRIPTION OF THE TYPES OF INDIVIDUAL SKILLS AND ABILITIES NEEDED
TO RESPOND TO ANY RECOMMENDED CHANGES OR UPGRADES IN TECHNOLOGY;
(VI)
A GENERAL PLAN AND A PROJECTED TIME SCHEDULE FOR DEVELOPING AND
ACHIEVING THE RECOMMENDED ELEMENTS; AND
(VII)
REFERENCES TO APPROPRIATE INFORMATION SERVICES OPERATIONS PLATFORMS
THAT SUPPORT PERFORMANCE STANDARD REQUIREMENTS AND EXPLOIT INDUSTRY TRENDS IN
PRODUCTION CAPABILITIES, AND OFFER POTENTIAL PRICE PERFORMANCE IMPROVEMENT
OPPORTUNITIES; AND
(B)
AS NECESSARY TO SUPPORT THE OVERALL OBJECTIVES AND DIRECTIONS OF THE
[***] PLAN DESCRIBED ABOVE, AN ANNUAL IMPLEMENTATION PLAN WHICH SHALL:
(I)
PROVIDE SPECIFIC GUIDANCE AS TO THE INFORMATION SERVICES
REQUIREMENTS, PROJECTS, AND PLANS FOR THE UPCOMING [***] PERIOD, INCLUDING
DETAILS ON OPERATIONS, MAINTENANCE BACKLOG AND DEVELOPMENT ACTIVITIES; AND
(II)
INCLUDE A SUMMARY REVIEW OF CSC'S PERFORMANCE OF THE SERVICES IN THE
PREVIOUS [***] PERIOD, THEN CONCLUDING AND REVIEW