Patent Abstract:
Representative embodiments are directed to systems and methods for notifying a first party of an impending arrival of a second party. One of the systems comprises: a first data structure that identifies a plurality of sites that the second party is scheduled to visit that includes a predetermined location; a second data structure that defines when the first party is to receive notification of impending arrival of the second party; an interface process for receiving navigational data that is indicative of a location of the second party; a monitoring process that utilizes the navigational data and the first data structure to estimate arrival times associated with the plurality of sites; and a notification process that is operable in response to the monitoring process to generate a notification message for the first party to communicate the impending arrival of the first party according to the second data structure.

Full Description:
FIELD OF THE INVENTION 
   The invention relates generally to arrival notification, and more particularly to systems and methods for providing information regarding the arrival of at least one party. 
   DESCRIPTION OF THE RELATED ART 
   In today&#39;s business environment, a first party will frequently plan to meet a second party at an identified location. Frequently, businesses send their employees or subcontractor&#39;s employees to a site of one of its customers to deliver a product and/or provide a service. For example, a furniture retailer may maintain business relationships with a number of delivery firms to deliver the purchases of consumers. Typically, the consumers may identify a particular day for the delivery of their purchased products. However, due to the difficulty in scheduling the large number of purchases among a number of delivery firms, the exact time of the deliveries are not specified. Thus, consumers are typically required to simply wait at the delivery sites (e.g., their respective residences) until the products are delivered. 
   Several automated systems have been developed to address this problem. For example, known scheduling systems generate a list of customer to whom deliveries will be made. Also, a predetermined rate of deliveries is assumed (e.g., 1.5 deliveries per hour per delivery agent). Based upon the number of customers, the predetermined rate, and the number of delivery agents, the automated systems calculate a respective window of time for each delivery. The automated system may generate a telephone call to customers to inform the customers of the window of time expected for the deliveries. Although these systems are an improvement over completely indefinite times, these scheduling systems are not particularly accurate. Specifically, these systems do not account for discrepancies between the expected rate of deliveries and actual rates. For example, if a particular delivery truck is delayed at a specific location, these scheduling systems do not provide a mechanism to account for this situation. Accordingly, these systems typically provide a relatively large window of time during the identified day for the delivery. 
   BRIEF SUMMARY OF THE INVENTION 
   Representative embodiments are directed to systems and methods for notifying a first party of an impending arrival of a second party. One of the systems comprises: a first data structure that identifies a plurality of sites that the second party is scheduled to visit that includes a predetermined location; a second data structure that defines when the first party is to receive notification of impending arrival of the second party; an interface process for receiving navigational data that is indicative of a location of the second party; a monitoring process that utilizes the navigational data and the first data structure to/estimate arrival times associated with the plurality of sites; and a notification process that is operable in response to the monitoring process to generate a notification message for the first party to communicate the impending arrival of the first party according to the second data structure. 
   One of the methods comprises: storing first data that identifies a plurality of sites that the second party is scheduled to visit that includes a predetermined location; storing second data that defines when the first party is to receive notification of impending arrival of the second party; receiving navigational data that is indicative of a location of the second party; estimating arrival times associated with the plurality of sites utilizing the navigational data and the first data; and sending a message in response to the estimating to notify the first party to communicate the impending arrival of the first party according to the second data. 

   
     BRIEF DESCRIPTION OF THE DRAWINGS 
       FIG. 1  depicts a system for estimating arrival times and notifying customers of the impending arrival of agents according to representative embodiments. 
       FIG. 2  depicts a personal digital assistant for communicating navigational data according to representative embodiments. 
       FIGS. 3-5  depict flowcharts to facilitate notification of an impending arrival of a party according to representative embodiments. 
   

   DETAILED DESCRIPTION 
     FIG. 1  depicts system  100  for notifying a first party of the impending arrival of a second party according to representative embodiments. In representative embodiments, system  100  may be utilized to estimate when a company&#39;s employees or agents will arrive at customer locations to perform specified tasks and/or to deliver various products. Although system  100  is suitable for managing a commercial enterprise, system  100  is not limited to any particular business application. 
   System  100  may be implemented utilizing a suitable computing platform such as a server platform that includes appropriate network connectivity. For example, system  100  may possess a network connection to a wireless network to communicate wireless packet data. System  100  may also be connected to the Internet, the Public Switched Telephone Network (PSTN), and/or any other suitable network. 
   System  100  comprises database  101  to store data structures that enable system  100  to estimate when one or more agents will arrive at customer locations. Database  101  includes agent location data  111  that is indicative of the current locations of agents. Agent location data  111  may be updated from time to time. Specifically, system  100  may include navigational data interface  102  that receives navigational data pertaining to the respective agents. Representative embodiments may utilize several types of data to update agent location data  111 . For example, global positioning system (GPS) data may be utilized if the agents and/or their vehicles possess GPS receivers. The GPS data may be used to pinpoint the location of the agents and/or their average speed during travel from one location to another. The navigational data may include street addresses or other location data that is manually identified by the agents. For example, when an agent arrives at a particular location, the agent may utilize a suitable interface on a personal digital assistant (PDA) to indicate that the agent has arrived at a customer location. Alternatively, the agent may utilize a cellular telephone or other suitable wireless device to communicate that the agent has arrived at a customer location. The locating facilities associated with the cellular or wireless network accessed by the device may be utilized to communicate the agent&#39;s current location. Alternatively, the agent may communicate the location by interacting with an interactive voice response (IVR) unit. 
   Database  101  may include customer location data  108 . Customer location data  108  may be entered when a customer order or invoice is created, for example. Database  101  may further include task data  107 . Task data  107  may indicate the purpose of the arrival of an agent at a respective customer location. Task data  107  may be encoded within customer order data, invoices, and/or the like. Task data  107  may be utilized to estimate the amount of time that an agent will spend at a particular location. For example, for one customer location, an agent may merely deliver a particular product. For the next location, the agent may be required to install another product thereby requiring an additional amount of time to be spent at that location. In addition, certain dependencies may affect arrival times as will be discussed below. 
   Database  101  may include arrival and notification preferences data  109  to specify when and under what circumstances customers wish to have agents arrive at their locations. Preferences data  109  may be utilized to assign customers to a particular position in a queue based upon when customers wish to have the agent arrive at the defined location. Preferences data  109  may further specify when customers wish to receive notification of the impending arrival of an agent. For example, customers may require at least one hour notice to return to their locations to meet the agent upon arrival. Scheduling interface  103  may enable customers to provide such data. Scheduling interface  103  may be implemented as a website and/or an IVR unit. Scheduling interface  103  may provide other functionality. For example, scheduling interface  103  may communicate to a customer the customer&#39;s position in a queue, the distance between an agent and the customer&#39;s premises, and/or any other suitable information. Furthermore, scheduling interface  103  may enable a customer to reschedule an arrival of an agent. Dependency information may be received via scheduling interface  103 . For example, a particular work order or service request may require associated personnel (in addition to the personnel performing the work order or service) to deliver necessary parts to the location. The associated personnel may communicate their expected arrival time via scheduling interface  103 . Then, the arrival time of the personnel performing the work order or service may be estimated using that information. 
   Database  101  may further include geographical data  110 . For example, geographical data  110  may be implemented to define street locations within a given city. The geographical data may be utilized to estimate distances between locations and to estimate the routes that agents will take to a location. In addition to or in lieu of geographical data  110 , system  100  may include geographical data web-service interface  106  that may query a remote web-service to obtain suitable geographical information. 
   System  100  may further include monitoring process  105 . When navigational data for an agent is received, monitoring process  105  may utilize the navigational data to estimate when the agent will arrive at various scheduled locations. In response to monitoring process  105 , notification process  104  may utilize the estimated times and preferences data  109  to generate notification messages. The notification messages may be used to communicate that an agent will arrive at customer locations within a particular time frame. The notification may occur by generating a telephone call to a customer. The notification may occur by utilizing an e-mail notification, a wireless text message, a page, and/or the like. 
     FIG. 2  depicts PDA  200  adapted according to representative embodiments for facilitating notification of the impending arrival of a party. PDA  200  may comprise wireless interface  203 . Wireless interface  203  may communicate navigational data to system  100  utilizing any number of suitable communication networks and protocols. For example, wireless interface may implement the general packet radio service (GPRS) to communicate the navigational data. The navigational data may be obtained autonomously utilizing GPS receiver  202 . Additionally or alternatively, the navigational data may be obtained manually. For example, PDA  200  may include graphical user interface (GUI)  201 . GUI  201  may identify customer locations. When an agent arrives at a location, the agent may select GUI object  204  to communicate that the agent has arrived. When the agent completes the defined tasks (e.g., delivered a product into the customer&#39;s premises), the agent may select GUI object  205  to indicate the completion of the task. If the agent will not proceed directly to the next location, the agent may select GUI object  206  to indicate a delay in the agent&#39;s activities. 
   Although representative embodiments have been described as utilizing PDA  200  to communicate navigational data, embodiments are not so limited. For example, suitable navigational data gathering and communicating functionality may be embedded in any suitable system (e.g., an agent vehicle) according to representative embodiments. Furthermore, the estimated arrival times may also be communicated to any other suitable party as desired. 
     FIG. 3  depicts a flowchart to facilitate notification of an impending arrival of a party. In step  301 , order data, invoice data, and/or the like may be received. In step  302 , customer location data (e.g., an address) may be received. In step  303 , arrival and notification preference data may be received. In step  304 , the received data may be stored in database  101 . 
     FIG. 4  depicts another flowchart to facilitate notification of an impending arrival of a party. In step  401 , an update may be received to provide navigational data for an agent. In step  402 , the arrival times associated with that agent may be recalculated. In step  403 , the estimated arrival times may be compared to notification preferences. In step  404 , appropriate customers may be notified of the impending arrival of the agent. 
     FIG. 5  depicts another flowchart to facilitate notification of an impending arrival of a party. In step  501 , a plurality of locations that an agent is scheduled to visit may be retrieved from a queue. In step  502 , the time until completion of the agent&#39;s current task is completed. In step  503 , the transit time to the next location is estimated. In step  504 , the respective time expected for the agent&#39;s task at the respective location is estimated. In step  505 , the estimated times are accumulated to generate an estimated arrival time. In step  506 , a logical comparison is made to determine whether there are further locations to be processed. If there are further locations, the process flow returns to step  503 . If not, the process flow proceeds to step  507 . In step  507 , the estimated arrival times are compared to customer preferences. In step  508 , appropriate customers are notified. 
   Representative embodiments may provide numerous advantageous. Specifically, representative embodiments enable more accurate estimates of arrival times to be provided to customers. By providing more accurate estimates of arrival times, customer satisfaction associated with the delivery of goods and/or services may be increased. Furthermore, representative embodiments enable customers to define how the notification should occur. Customers may define a minimum amount of time for the notification of the impending arrival of an agent to ensure that the customer is at the arrival location. Thus, customers are not required to spend an inordinate amount of time at the arrival location to ensure that the customer is present when the agent arrives. The customer may utilize the minimum notification period to return to the arrival location.

Technology Classification (CPC): 6