Patent Abstract:
A system and method for providing automatic call-back services between subscribers and designated callers. The system and method use the features of an advanced intelligent network to intercept calls to a subscriber from designated callers. The callers are instructed to hang up and wait for the return call. The system then initiates a return call originating from the subscriber&#39;s line and using the subscriber&#39;s long distance carrier. The system and method allows subscribers to identify certain callers for whom the subscriber is willing to incur long distance charges when the caller attempts to call the subscriber. Unlike traditional systems allowing a called party to reverse charges for incoming calls, the system and method of the present invention advantageously uses the subscriber&#39;s preferred long distance service provider. In this manner, the subscriber need not pay the additional surcharges normally associated with traditional “collect” calling services.

Full Description:
BACKGROUND 
     1. Field of the Invention 
     The present invention relates generally to telecommunications systems. More particularly, the present invention relates to an advanced intelligent network system for facilitating a subscriber&#39;s billing preferences. 
     2. Background of the Invention 
     Long distance telephone calls are normally billed to the calling party number (“CgPN”) unless the calling party provides an alternative billing number. Using conventional systems and methods, alternative billing numbers may be a credit card, a calling card or some other billing code recognized by the local exchange carrier (“LEC”) and the long distance carrier, i.e., inter-exchange carrier (“IXC”), as a valid billing account. Additionally, the calling party may place a collect call wherein an operator or an automated system obtains authorization from the called party to “reverse” the charges. In this situation, the calling party&#39;s LEC and IXC must communicate with the called party&#39;s LEC to bill the called party for the call. 
     Each of the above identified options increase the costs the LECs and IXCs incur to provide the telephone connection between parties. The increased costs are generally passed on to the billed party. Generally, calling card, credit card and collect calls cost are more expensive than direct-dialed long distance calls. Also, subscribers often have preferred long distance carriers that they wish to bill calls through. Such long distance carriers may offer incentives to subscribers who use their services. Such incentives include, e.g., earning frequent flyer miles for each dollar spent in long distance calling, reduced rates for higher calling volumes, and earning points which can be used towards the purchase of special merchandise. 
     To keep costs down and to retain the benefits of using a single preferred provider, some subscribers developed special procedures to “manually” reverse the charges for some long distance calls. For example, some parents may wish to pay for incoming calls from their child who is away at college. One manual technique used by some parents is partially effective. In this technique, the child places an initial telephone call to the parents&#39; home telephone number. After the parents answer the call, both parties hang up their telephones, and the parents then return the call. As noted above, this technique is only partially effective because the child still incurs some long distance charges. An alternative manual technique used by some parents can eliminate this problem. In this technique, the parents may instruct their child to direct-dial the parents&#39; home telephone number, let the telephone ring twice and then hang up. When the parents hear only two rings before the caller hangs up, they know that their child wishes to speak to them. The parents then call the child back using the parents&#39; preferred long distance carrier. 
     Before the advent of caller-Id, such procedures were effective only if (1) the called party is home, and hears the phone ring only two times, (2) the called party has only one calling party using the code of two rings followed by a hang up (additional calling parties would require more elaborate procedures, e.g., caller I rings once and hangs up, caller II rings twice and hangs up, caller III rings once, hangs up, then immediately calls back, rings once and hangs up) and (3) the called party does not accidentally answer the phone before the calling party hangs up. 
     With the advent of caller-Id services, some of these problems were alleviated. For example, using call-Id, the called party is informed that a call was received and the time it was received, even if the called party was not home when the call came in. The caller-Id system also provides the calling party&#39;s number or name (if calling name delivery service is active) so the called party will know if the call was from someone that should be called back using the called party&#39;s preferred long distance carrier. Although caller-Id identifies the calling party, the call-back system is still manually operated. The burden of returning the call is placed on the called party. Thus a system and method providing long distance automatic call-back from the called party to the calling party is desirable. 
     Moreover, unless the called party also has call-waiting with caller-Id, if the called party&#39;s line is busy, the calling party must redial the called party&#39;s line until it is available before the caller-Id system is activated. Conventional systems currently provide an automatic call-back service wherein, if the called party&#39;s line is busy, the system monitors the line and initiates a call when the line is free. However, the call is generated and billed as a call from the original calling party to the original called party. No service currently exists wherein, even if the called party&#39;s line is busy, a telephone call is automatically connected from the called party back to the calling party, thereby billing the “called party” using that party&#39;s preferred long distance carrier. 
     Another conventional means for reversing charges for long distance calling uses “toll free” numbers. Telephone calls to toll free numbers, i.e., 1-800 or 1-888 numbers, are not charged to the calling party. However, as with collect calls or calling card calls described above, the subscriber will ultimately pay a higher price because of the additional cost of providing toll service. 
     SUMMARY OF THE INVENTION 
     The present invention utilizes an Advanced Intelligent Network (“AIN”) to provide a system and method for automatic call-back services for long distance calls. AIN systems are described in U.S. Pat. No. 5,701,301, U.S. Pat. No. 5,774,533, Bellcore Specification TR-NWT-001284, Switching Systems Generic Requirements for AIN 0.1, and Telcordia Specification GR-1298, AINGR: Switching Systems, which are all incorporated herein by reference in their entirety. 
     When a call is placed from a designated calling party to a called party, the system and method of the present invention intercepts the call to prevent a bill from being generated for the calling party&#39;s line. The system and method of the present invention then initiates a call from the called party&#39;s line to the calling party. If either the original called party or the original calling party are not available (i.e., the line is busy or not answered) when the automatic call-back system initiates the call, the system tries again. The frequency and number of retries can be pre-set by the LEC or by the subscriber. 
     Under the system and method of the present invention, a subscriber first identifies the authorized parties that the subscriber agrees to automatically call-back, thus incurring the cost of the call. In a preferred embodiment, the list comprises the telephone directory numbers (“DNs”) from which the authorized parties will call the subscriber. In an alternate embodiment, the list comprises personal identification numbers (“PINs”) assigned to the authorized parties. The list may be created using any suitable procedure and is stored in a database on a service control point (“SCP”). The database also stores the address, i.e., the point code, for the subscriber&#39;s switch, which is necessary for creating the call back to the authorized parties. 
     A suitable trigger is provisioned on the subscriber&#39;s service switching point (“SSP”) or “switch” for the subscriber&#39;s line. Whenever a call to the subscriber&#39;s line is received at the subscriber&#39;s switch the trigger causes the switch to send a database query to the SCP. In response to the trigger, the SCP checks the database to see if the calling party is on the subscriber&#39;s list of authorized parties for the long distance automatic call-back service. If the calling party is not an authorized party, the SCP sends a Continue message or an Authorize_Termination message to the switch and the call is terminated to the subscriber as a normal call. 
     If the calling party is an authorized party, the SCP notes the call in the database, then instructs the switch to disconnect the call. In a preferred embodiment, the switch plays an announcement to the caller informing the caller that the long distance automatic call-back service has been activated and instructing the caller to hang up. In this preferred embodiment, the switch also provides the caller with an option to let the call go through using normal billing procedures. If the caller accepts the option, the call proceeds and the calling party line is billed for the call. If the caller declines, the call is disconnected either by the switch or when the caller hangs up. 
     On a periodic basis, e.g., every 5 minutes, the SCP looks through its database to see which subscribers have entries indicating a call-back is required. When such an entry is identified, the SCP sends a message to the subscriber&#39;s switch, identified by its point code, instructing the switch to create a call. In a preferred embodiment, the message sent is a Create_Call message defined in the AIN 0.2 standards. The message comprises the subscriber&#39;s telephone DN and the DN for the authorized party to be called from the subscriber&#39;s line. In addition to the Create_Call message, the SCP sends a Send_Notification request. 
     When the switch receives the instructions from the SCP it checks the subscriber&#39;s line to see if it is available. If the line is available, the switch rings the line and waits for the line to be answered. If the line is answered, the switch then initiates the call to the authorized calling party. In a preferred embodiment, the switch plays a message informing the subscriber that a long distance call-back is being connected. 
     The call is processed by the subscriber&#39;s switch and the authorized calling party&#39;s switch just like any normal call. However, in response to the Send_Notification request, the subscriber&#39;s switch informs the SCP of the result of the call. The SCP uses this information to update the database of subscribers requiring a call-back. For a predetermined period or a predetermined number of attempts, the SCP periodically checks its database and initiates call-back procedures as required. After the predetermined period expires or the predetermined number of attempts have been made, the SCP updates the database and stops the call-back procedures. Similarly, if a call-back is successfully connected between the two parties, the SCP updates the database accordingly. 
     It is an object of the present invention to provide an automated system for placing a return call using a subscriber&#39;s telephone line when an authorized caller dials the subscriber&#39;s number. 
     It is a further object of the present invention to use an Advanced Intelligent Network to “reverse” the charges for long distance calls placed by a first party to a second party without incurring a long distance bill for the first party. 
     It is another object of the present invention to provide a system to allow subscribers to be billed for designated inbound calls. 
     It is another object of the present invention to provide a system to allow subscribers to use a preferred long distance service provider to return calls placed by designated callers. 
    
    
     These and other objects of the present invention are described in greater detail in the detailed description of the invention, the appended drawings and the attached claims. 
     DESCRIPTION OF THE DRAWINGS 
     FIG. 1 is a schematic diagram showing the key components of an AIN used in an embodiment of the present invention. 
     FIG. 2 is a flowchart showing the steps performed in a preferred embodiment of the present invention. 
     FIG. 3 is a flowchart showing the steps performed in a first alternate embodiment of the present invention. 
    
    
     DETAILED DESCRIPTION OF THE INVENTION 
     FIG. 1 shows the key components of the AIN used in the present invention. Such AIN components include one or more switches, SSP  13  and  23 , SCP  24 , and Common Channel Signaling System  7  (“SS 7 ”) network  16 . The steps performed in a preferred invention are shown in the flowchart in FIG.  2 . 
     As shown in FIG. 2, the sequence starts in step  200 , when caller  10  calls subscriber  20  using telephone  11  and line  12  (shown in FIG.  1 ). In step  205 , SSP  13  processes the call with subscriber  20 &#39;s switch, SSP  23 , just as it would process any call between the two parties. As shown in FIG. 1, caller  10  need not be served by LEC  14 , which serves subscriber  20 . Caller  10 &#39;s telephone call in this example is processed through IXC  15 , with signaling between the switches processed within SS 7  network  16 . When the call setup message reaches SSP  23 , it hits the trigger on subscriber  20 &#39;s line  22  (step  210 ). In a preferred embodiment, the trigger is a Termination_Attempt_Trigger (“TAT”). 
     In response to the TAT, SSP  23  sends a database query to SCP  24  (step  215 ). SCP  24  checks to see whether or not caller  10  is on subscriber  20 &#39;s list of authorized callers who will receive an automatic call-back (step  220 ). The list is compiled and organized in any suitable manner, and is stored in database  24   a  on SCP  24 . In a preferred embodiment, the list has the subscriber&#39;s telephone DN, the point code for the subscriber&#39;s SSP and the telephone DNs for each person authorized to receive an automatic call-back through the system. Thus, in response to the database query, SCP  24  looks up subscriber  20 &#39;s DN, i.e., the called party number (“CdPN”), then checks to see if caller  10 &#39;s DN, i.e., the calling party number (“CgPN”), is associated with subscriber  20 . 
     If the CgPN is not associated with subscriber  20 , then SCP  24  moves on to step  225 , where it issues an Authorize_Termination message to SSP  23  and the call is terminated to subscriber  20 &#39;s telephone, just like any other call to line  22 . If subscriber  20  answers the call on telephone  21  or (or some other customer premises device), the bill for the call will begin tolling for caller  10 . If the call is not answered, neither party is changed for the call. 
     If SCP  24  locates caller  10 &#39;s DN on subscriber  20 &#39;s authorization list in database  24   a , in step  230 , SCP  24  updates database  24   a  to flag caller  10  for a call-back from subscriber  20 . Furthermore, SCP  24  responds to the database query by issuing a Send_To_Resource message to SSP  23 . This message instructs SSP  23  to play an announcement to caller  10  according to the resource identified by the SCP. For the automatic call-back system of the present invention, the announcement informs caller  10  that the subscriber has authorized an automatic call-back to caller  10  (step  235 ). The announcement further instructs caller  10  to hang up to allow the call-back system to return the call. In a preferred embodiment, the announcement further offers caller  10  the opportunity to override the automatic call-back system (step  240 ). If caller  10  elects to override the system, SCP  24  moves on to step  225  and the call proceeds as a regular call billed to caller  10 , as described above. If caller  10  does not override the automatic call-back system, SSP  23  disconnects the call (step  245 ). 
     As noted above, SCP  24  periodically checks database  24   a  to identify all callers requiring a call-back from a subscriber under the current invention (step  250 ). In a preferred embodiment, the subscriber&#39;s LEC is free to configure the frequency of the SCP&#39;s checks. Moreover, the LEC is free to configure the number of times the system attempts to automatically return the call. In an alternate embodiment, the LEC could allow the subscriber to elect the frequency and number of attempts on a case-by-case basis for each entry in the subscriber&#39;s list of authorized users of the system. 
     In step  255 , SCP  24  issues suitable AIN messages to SSP  23  instructing SSP  23  to set up a call from subscriber  20  to caller  10 . In a preferred embodiment, a Create_Call message defined in AIN 0.2 Generic Requirements is sent to SSP  23 . The Create_Call message comprises subscriber  20 &#39;s DN in the CgPN field and caller  10 &#39;s DN in the CdPN field. As noted above, SCP  24  is able to initiate the communication to the subscriber&#39;s SSP because database  24   a  contains the point code for the SSP. Additionally, SCP  24  sends a Send_Notification request to SSP  23 . 
     In steps  260  and  265 , SSP  23  determines whether or not both subscriber  20  and caller  10  are available. In a preferred embodiment, SSP  23  first rings line  22  and waits for the line to be answered. If it is answered, SSP  23  plays an announcement to subscriber  20  informing the subscriber to hold while the system dials caller  10 . If caller  10  is available, i.e., the call is terminated by SSP  13  to line  12  and caller  10  answers the call, SSP  23  informs SCP  24  that the call was successful (step  270 ). On the other hand, if either subscriber  20  or caller  10  are not available, i.e., lines  22  or  12  are busy or not answered, SSP  23  informs SCP  24  that the call was not successful (step  275 ). 
     If the call was successful, SCP  24  updates database  24   a  to remove the flag on caller  10  and the automatic call-back procedure is complete (step  280 ). However, if the call was not successfully connected, SCP  24  updates database  24   a  to increment a counter tracking the number of attempts made by the automatic call-back system (step  285 ). In a preferred embodiment, if the counter is greater than a predetermined number defined by the LEC or subscriber, as described above, SCP  24  zeros out the counter and removes the flag from the caller&#39;s entry. Otherwise, SCP  24  returns to step  255  where the periodic check of the database is repeated. 
     First Alternate Embodiment 
     In a first alternate embodiment, the subscriber&#39;s list of persons authorized to receive an automatic call-back through the system comprises one or more personal identification numbers (“PINs”). One advantage offered by this embodiment is that the subscriber need not know the telephone DN that will be used by the authorized users of the automatic call-back system. 
     The PINs may be of any appropriate length, and may be unique to the subscriber or to each caller, depending on the subscriber&#39;s requirements. For example, a business entity seeking to reduce costs of “toll free” 800-numbers may use a simple PIN known to the public, or no PIN at all. Effectively, every incoming call to the business subscriber&#39;s DN will be processed under the automatic call-back system described herein. On the other hand, the a private subscriber may wish to use a single PIN that the subscriber gives to each person who is authorized for the call-back service. Similarly, the individual PINs could be selected by the subscriber for each authorized person. 
     In this embodiment, most of the steps described above are still performed, i.e., steps  300 - 385  in FIG. 3 are identical to steps  200 - 285  in FIG. 2, except as explained herein. However, in new step  317 , shown in FIG. 3, SCP  24  instructs SSP  23  to prompt caller  10  to enter a PIN. In step  320 , SCP  24  looks up subscriber  20 &#39;s DN as described above, and checks to see if the PIN entered by caller  10  is associated with subscriber  20 . If so, database  24   a  is updated in step  230  as described above. However, in addition to flagging caller  10  for a call-back, SCP  24  also records the telephone DN from which caller  10  is presently calling. That is, in step  330 , SCP  24  logs the CgPN in the database. In this manner, when SCP  24  issues the Create_Call message, it has a telephone number to use for the new called party. 
     Second Alternate Embodiment 
     In the second alternate embodiment the subscriber&#39;s authorization list is a combination of telephone DNs and PINs. Thus, under this embodiment, the subscriber can further define the list of authorized users of the automatic call-back system. This embodiment may implemented in a variety of ways. For example, the SCP could be programmed to prompt every caller to the subscriber&#39;s DN to enter a PIN. Thus, the steps described in FIG. 3 would be performed as described above. 
     In another embodiment, the SCP could be programmed to check the database first to see if the caller&#39;s DN is associated with the subscriber. If the caller&#39;s DN is in the subscriber&#39;s authorization list and also requires a PIN, the SCP then prompts the caller to enter the PIN. Thus in this embodiment, not all callers must have a PIN. 
     The foregoing disclosure of embodiments of the present invention has been presented for purposes of illustration and description. It is not intended to be exhaustive or to limit the invention to the precise forms disclosed. Many variations and modifications of the embodiments described herein will be obvious to one of ordinary skill in the art in light of the above disclosure. The scope of the invention is to be defined only by the claims appended hereto, and by their equivalents.

Technology Classification (CPC): 7