Patent Abstract:
An originating endpoint supports visual presence indications. The originating endpoint determines a destination endpoint with which to establish a desired communication session. A network communicates a notification message to the destination endpoint regarding the desired communication session. Prior to establishing the desired communication session and in response to the notification message, the originating endpoint receives image capture data representing the surroundings of the destination endpoint. The originating endpoint may then determine from the image capture data whether to continue or terminate the attempt to establish the communication session. Visual presence indications may increase productivity by reducing the time that would otherwise be spent on unsuccessful call attempts. Visual presence indications may also conserve network bandwidth and processing resources that would otherwise be spent on the unsuccessful call attempts.

Full Description:
FIELD OF THE INVENTION 
       [0001]    This invention relates to messaging systems which communicate presence information. In particular, this invention relates to expanding presence system capabilities to include video or image presence information. 
       BACKGROUND OF THE INVENTION 
       [0002]    Businesses are critically reliant on effective and efficient communication. The drive to improve communication, in conjunction with rapid advances in processing technology, have lead to sophisticated messaging systems which handle voice, text, facsimiles and other types of data. For example, instant messaging systems are available that support a text exchange between parties, along with basic presence indicators. 
         [0003]    Presence indicators attempt to give a potential caller an indication of whether another individual is available to take a call, answer an instant message, or otherwise engage in a communication session. However, the presence indicators (e.g., ‘Busy’) are primarily manually set and adjusted, leading to inaccurate indications of presence. Thus, even though a caller may check presence prior to calling, the presence indicator is frequently incorrect. The caller then wastes time initiating a call and waiting for the callee to answer, only to be redirected to voice mail. 
         [0004]    In limited cases, presence indicators are automatically set. As one example, an instant messaging program may watch for mouse, keyboard, or other user input. When no input is detected for a predetermined time period, the instant messaging program changes the presence state to ‘Away’ or another indicator of unavailability. However, whether an individual is present is not necessarily dependent on whether they are interacting with their computer. In other words, automatically set presence indicators are often no more accurate than manually set presence. 
         [0005]    Each attempt to initiate a messaging session consumes valuable, limited, resources. Each time a caller places a call, for example, the supporting messaging system and network infrastructure consume a portion of those limited resources. Each call consumes processor time, network bandwidth, physical channel (e.g., TDMA time slot) capacity, and other resources. Nevertheless, in prior messaging systems, a caller would often attempt to establish a messaging session based on inaccurate or incomplete presence indicators. 
         [0006]    A need has long existed for improved presence indication for messaging services. 
       SUMMARY 
       [0007]    A messaging system supports visual presence indication. Before establishing a communication session, the destination endpoint provides an image, video, or other visualization to the originating endpoint of the potential communication session. The visualization shows the surroundings of the destination endpoint. The originating endpoint thereby obtains a supplemented or independent indication of presence status associated with the destination endpoint. In the context of a voice call, for example, the person calling need not waste time allowing the callee&#39;s phone to ring, only to be redirected to voicemail. Instead, the caller may immediately see that the callee is not available to answer his phone and may immediately end the call attempt and return to productivity. 
         [0008]    A presence enabled communication system determines a destination endpoint with which to establish a desired communication session. The communication system may be the originating endpoint, or may be another system interacting with the originating and destination endpoints. The communication system sends a notification message to the destination endpoint regarding the desired communication session. Prior to establishing the desired communication session and in response to the notification message, the communication system receives image capture data. 
         [0009]    The image capture data provides a visualization of the surroundings of the endpoint. The originating endpoint uses the image capture data to provide an image capture display that may be employed as a supplemental or independent presence indicator. The originating endpoint may also obtain a decision (e.g., from an operator of the originating endpoint) regarding whether to continue or terminate the attempt to establish the desired communication session. 
         [0010]    The image capture data may be a digital picture of the environment surrounding the destination endpoint. Alternatively or additionally, the image capture data may be a video or video stream of the environment. The image capture data may visualize any environment in which an automated or non-automated endpoint may be located, including offices, conference rooms, parking garages, video, audio or other program providers, or other environments. 
         [0011]    The present invention is defined by the following claims, and nothing in this section should be taken as a limitation on those claims. Further aspects and advantages of the invention are discussed below in conjunction with the preferred embodiments. Any one or more of the above described aspects or aspects described below may be used independently or in combination with other aspects herein. 
     
    
     
       BRIEF DESCRIPTION OF THE DRAWINGS 
         [0012]      FIG. 1  illustrates a messaging network in which endpoints send and receive presence indicators in the form of image capture data. 
           [0013]      FIG. 2  illustrates data flow in a video enhanced messaging system. 
           [0014]      FIG. 3  illustrates a destination endpoint. 
           [0015]      FIG. 4  illustrates an originating endpoint. 
           [0016]      FIG. 5  illustrates acts that may be taken by an originating endpoint. 
           [0017]      FIG. 6  illustrates acts that may be taken by a destination endpoint. 
       
    
    
     DETAILED DESCRIPTION 
       [0018]    The elements illustrated in the Figures interoperate as explained in more detail below. Before setting forth the detailed explanation, however, it is noted that all of the discussion below, regardless of the particular implementation being described, is exemplary in nature, rather than limiting. For example, although selected aspects, features, or components of the implementations are depicted as being stored in memories, all or part of systems and methods consistent with the messaging systems may be stored on, distributed across, or read from other machine-readable media, for example, secondary storage devices such as hard disks, floppy disks, and CD-ROMs; a signal received from a network; or other forms of ROM or RAM either currently known or later developed. 
         [0019]    Furthermore, although specific components of the messaging and presence systems will be described, methods, systems, and articles of manufacture consistent with the messaging systems may include additional or different components. For example, a processor may be implemented as a microprocessor, microcontroller, application specific integrated circuit (ASIC), discrete logic, or a combination of other types of circuits or logic. Similarly, memories may be DRAM, SRAM, Flash or any other type of memory. Flags, data, databases, tables, and other data structures may be separately stored and managed, may be incorporated into a single memory or database, may be distributed, or may be logically and physically organized in many different ways. The programs discussed below may be parts of a single program, separate programs, or distributed across several memories and processors. 
         [0020]      FIG. 1  shows a messaging network  100  which establishes and manages communication sessions between endpoints. The messaging network  100  may also initiate communication sessions in certain situations. The communication sessions may include voice, text, image or other types of data. The communication sessions may be telephone calls, instant messaging sessions, fax messaging sessions, multi-media messaging sessions, text messaging exchanges, or other types of communication sessions. 
         [0021]    The entities interacting in the network  100  include the originating endpoint  102  (e.g., a caller), the destination endpoint  104  (e.g., a callee), and the networks  106 . The entities also include a messaging system  108  and a presence information system  110  which communicate through the networks  106 . The messaging system  108  and presence information system  110  may be systems commercially available from Siemens Communications, Inc. Furthermore, the endpoints  102  and  104 , messaging system  108 , and/or presence information system  110  may incorporate or perform any of the processing described below with regard to any of the entities interacting in the network  100 . For example, the originating endpoint  102  may implement the functions and/or features of both an endpoint and the messaging system  108 . 
         [0022]    In the example shown in  FIG. 1 , the destination endpoint  104  is a phone in an office  112  where an individual  114  works. The destination endpoint  104  may include or may exchange data with a video camera  116 , a still picture camera  118 , or any other image capture device. The image capture devices obtain and transmit image capture data. The image capture data may be used to render an image capture display  120  showing the destination endpoint surroundings. Thus, the image capture display  120  provides visual confirmation of whether the individual  114  is present. 
         [0023]    The image capture devices may be positioned to provide a field of view of any location in whole or in part. Thus, the image capture devices may cover the entire office  112 , a part of the office around the endpoint  104  (e.g., an office desk and chair), or any other portion of the office surroundings. The image capture devices thereby provide the image capture data for rendering a visualization of whether the individual  114  is present in the office  112  and/or available to interact with the destination endpoint  104 . 
         [0024]    The image capture devices may be added to any location where a visual representation of presence is desired. As examples, image capture devices may be added to conference rooms, lunch rooms, or other office locations; elevators, parking garages, hallways, stairwells, or other publicly accessible locations; and street signs, lampposts, intersections, or other traffic locations. The image capture devices may provide image capture data for interactive destination endpoints such as office phones, cell phones, and personal data assistants, or may provide image capture data for non-interactive destination endpoints such as automated response or information systems. Examples of non-interactive destination endpoints include cable television providers which may respond with image capture data showing movies that are currently playing or which are available for play, weather information providers which may responds with image capture data showing weather conditions, or any other automated response system. 
         [0025]    The individual  114  subscribes to the presence information system  110  and/or messaging system  108 . Accordingly, the destination endpoint  104  provides presence information for the individual  114  to the entities communicating over the networks  106  directly, or indirectly through the presence information system  110 . The presence information includes image capture data provided by the video camera  116 , picture camera  118 , or other image capture devices. 
         [0026]    The entities and networks  106  may exchange information using a packet based protocol. For example, the messaging system  108 , presence information system  110 , and endpoints  102  and  104  may employ the Real Time Protocol (RTP) over the User Datagram Protocol (UDP). Other protocols, including the Transmission Control Protocol/Internet Protocol (TCP/IP) or other network protocols may be additionally or alternatively employed. In addition, the signaling between the entities may proceed according to the H.323 packet-based multimedia communications system standard published by the International Telecommunications Union (ITU). The network or interconnection of networks  110  may include the Public Switched Telephone Network (PSTN) and may deliver data to cell phones, wireline phones, internet phones, or other communication devices. 
         [0027]    The entities in the network  100  may employ protocols that adhere to any desired specification. For example, the entities may employ the Session Initiation Protocol (SIP) developed for Internet conferencing, telephony, presence, events notification and instant messaging, the Jabber protocol, or SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE). The form and content of the presence information may be established according to protocols consistent with the Internet Engineering Task Force (IETF) Request for Comments (RFC) 2778 or IETF RFC 2779. Alternatively, the entities may employ extensions to RFC 2778 or RFC 2779, or may employ proprietary protocols. 
         [0028]    The endpoints  102  and  104  may be communication devices, automated response systems, or other types of devices. The endpoints  102  and  104  may include audio reproduction capability employed to deliver voice messages to a subscriber. The endpoints  102  and  104  may alternatively or additionally be cellular phones, desk phones, pagers, Personal Data Assistants (PDAs), computers, specific programs executing on the computers, or other devices or programs. 
         [0029]    The individual  114  may have one or more presence states with respect to one or more endpoints, including the destination endpoint  104 . Examples of presence states include ‘Available’, when the individual  114  is in the office  112  and available to receive messages; ‘Out of Office’, when the individual  114  is not in the office and is not available to receive message; and ‘On Vacation’, when the individual  114  is out of the office on vacation. 
         [0030]    As an addition to, or as an alternative to such presence states, the video camera  116  and picture camera  118  provide image capture data. The image capture data provides a visual representation of presence for the individual  114 . The entities communicating in the network  110  may communicate the image capture data between the endpoints  102  and  104 . In one implementation, the destination endpoint  104  communicates the image capture data directly to the originating endpoint  102 . In other implementations, the image capture data may be stored and/or archived in the presence information system  110 . The presence information system  110  may then provide the image capture data to the originating endpoint  102 . 
         [0031]    Accordingly, for example, rather than allow a callee&#39;s phone to repeatedly ring until a voicemail system answers, an operator at the originating endpoint  102  may observe that no one is present to answer the call. The operator may then instruct the originating endpoint  102  to hang up without wasting time as the callee&#39;s phone continues to ring. The early termination of the call attempt may also save network bandwidth and processing resources for handling what would otherwise be a continued, but fruitless, call attempt. 
         [0032]    The originating endpoint  102  may provide a decision of whether to continue the call attempt. For example, when the image capture display  120  reveals that the individual  114  is absent, the originating endpoint  102  may provide a decision to terminate the call attempt. Otherwise, the call attempt may proceed, and the endpoints  102  and  104  may establish the communication session  122  with or without the assistance of the messaging system  108  and/or the presence information system  110 . 
         [0033]      FIG. 2  shows the flow of messages between the originating endpoint  102  and the destination endpoint  104 . Although discussed below in the context of a voice call, the video enhanced systems may provide video presence for any type of communication session. The originating endpoint  102  (e.g., a telephone program on a personal computer) determines that the destination endpoint  104  (e.g., an office phone) is the desired endpoint for the voice call. 
         [0034]    The originating endpoint  102  sends a notification message  202  to the destination endpoint  104 . Alternatively, the originating endpoint  102  may inform the messaging system  108  that a communication session should be established between the endpoints  102  and  104 . The messaging system  108  may then send the notification message  202  to the destination endpoint  104 . 
         [0035]    The notification message  202  may be accompanied by a media specifier  204  which is part of the notification message  202  or which may be a separate message. The media specifier  204  includes one or more data fields that inform the destination endpoint  104  of the media handling capabilities and/or media requests of the originating endpoint  102 . Accordingly, the media specifier  204  may indicate that the originating endpoint  102  requests and/or can process images, video, video streams, or any combination of image data. 
         [0036]    The destination endpoint  104  communicates directly or indirectly with the capture device  206 . In response to the notification  202  and informed by the media specifier  204 , the destination endpoint  104  may command the capture device  206  to capture an image, multiple images, a video, begin a streaming video, or provide any combination of video information. Also, in reply to the notification  202 , the destination endpoint  104  or the messaging system  108  may provide a response  208 . 
         [0037]    The response  208  may provide a status of the initiation of the communication session to the originating endpoint  102 . For example, the response  208  may indicate that the destination endpoint  104  is ‘ringing’, or is otherwise awaiting a response from an operator of the destination endpoint  104 . In the same response  208 , or in one or more additional messages, the destination endpoint may communicate the image capture data  210  to the originating endpoint  102 . Alternatively or additionally, the destination endpoint  104  may provide the image capture data  210  to the presence information system  110 . 
         [0038]    The originating endpoint  102  receives the image capture data  210 . An image processing program in the originating endpoint  102  interprets and renders the image capture data as an image capture display  120 . The image processing program may be a program which displays .jpg, .gif, .bmp, .mpg, .avi, or .wmv files or any other type of image or video file. 
         [0039]    With the visualization of presence, the operator interacting with the originating endpoint  102  may decide whether to continue the call attempt or terminate the call attempt. To that end, the operator provides a decision  212  to the originating endpoint  102 . When the decision is to terminate the call attempt, the originating endpoint  102  and/or messaging system  108  may release the resources previously devoted to the attempt and thereby converse valuable and limited communication and processing resources. 
         [0040]    Otherwise, the call attempt continues, and the callee may answer. The endpoints  102  and  104  establish the communication session  122 . Communication data  214  flows between both endpoints  102  and  104 . The communication data  214  may represent packetized voice data, or any other type of information. 
         [0041]    In one implementation, the notification message  202  may be a SIP /INVITE/ message. The /INVITE/ message may be followed by the media specifier  204 . Similarly, the response message  208  may be a SIP /RINGING/ message. Other notification and response messages may be employed, however. 
         [0042]      FIG. 3  shows one example of a destination endpoint  104  in a visualization enhanced presence system. The destination endpoint  104  includes a processor  302 , a memory  304 , and an interface  306 . The interface communicates with the capture device  206 . 
         [0043]    The memory  304  stores presence state data  308 , image capture data  310 , and an image enable flag  312 . The presence state data  308  may represent manually or automatically derived presence states obtained, for example, from the presence information system  110 . For example, the presence state data  308  may indicate whether the individual  114  is unavailable, in a meeting, on vacation, or any other presence information. The image capture data  310  may be image files, video files, or any other type of visualization data. 
         [0044]    The individual  114  may set or clear one or more image enable flags  312  to determine when the destination endpoint  104  is allowed to acquire image captures. An image enable flag  312  may apply to every request for image capture data. Alternatively, image enable flags  312  may be established for image capture data requests from specific individuals or groups of individuals, for certain times or dates, or may otherwise have specific application. Furthermore, image enable flags  312  may be provided on a global or individual basis for any of the image capture devices in communication with the destination endpoint  104 . 
         [0045]    The memory  304  also stores a notification processing program  314  and a capture device control program  316 . The notification processing program  314  receives the notification  202  of the desired communication session and the media specifiers  204 . When the originating endpoint  102  has requested pre-communication session visualization, the notification processing program  314  may check the enable flags  312  to determine whether image capture is authorized. 
         [0046]    When image capture is requested and authorized, the capture device control program  316  issues a capture command  318  to the capture device  206 . The capture command  318  may direct the capture device  206  to obtain one or more images, obtain a video, start video streaming, or take any other visualization action. The capture device  206  thereby obtains a visualization of the surroundings of the destination endpoint  104 . The capture device  206  returns capture device data  320  to the destination endpoint  104 . The capture device data  320  may be raw compressed or uncompressed image data or video frames, or may be pre-processed images or video data in any format (e.g., an industry standard .jpg file), or any other type of image data. 
         [0047]      FIG. 4  shows one example of an originating endpoint  102  in a visualization enhanced presence system. The originating endpoint  102  includes a processor  402 , a memory  404 , an interface  406 , and a display  408 . The interface  406  communicates with the networks  106  to send notification messages  202  and receive image captures  210 . The interface  406  may also receive the decisions  212  to continue and/or terminate call attempts. To that end, the interface  406  may include operator mouse and keyboard interfaces as well as network interfaces. 
         [0048]    The memory  404  includes presence state data  408 , image capture data  410 , and media capability flags  412 . The presence state data  408  may represent manually or automatically derived presence states as described above. The originating endpoint  102  receives the present state data  408  for the destination endpoint  104  directly from the destination endpoint  104 , the presence information system  110 , or another presence provider. The image capture data  410  may be image files, video files, or any other type of visualization data received from the destination endpoint  104 , the presence information system  110 , or another presence provider. 
         [0049]    The media capability flags  412  may be set or cleared to indicate what types of visualizations the originating endpoint  102  is capable of processing and/or displaying. As examples, the media capability flags  412  may specify image, video, video streaming, certain types, formats, encoding, or protocols for images, video, or video streaming, or other media types. The media capability flags  412  may also specify from which destination endpoints the originating endpoint  102  will request image capture data. 
         [0050]    The memory  404  also includes an image processing program  414  and a notification processing program  416 . The notification processing program  416  prepares and communicates the notification message  202 . The notification processing program  416  may execute in response to a user requesting that a communication session be established between the endpoints  102  and  104 . The notification processing program  416  also may read the media capability flags  412 , prepare and communicate the media specifiers  204 , and receive the response  208  and/or image capture data  210 . 
         [0051]    The image processing program  414  renders the image capture data as an image capture display. To that end, the image processing program  414  may read the image capture data  410 , interpret the image capture data  410 , and provide the image capture display  120  to the display  408 . The image processing program  414  may be a picture viewer, media player, or any other type of program which renders images on the display  408 . 
         [0052]      FIG. 5  provides a flow diagram  500  that summarizes the acts that may be taken by the originating endpoint  102  and the programs operating in the originating endpoint  102 . At any time, the originating endpoint  102  determines that it will attempt to establish a communication session for a phone call, instant messaging sessions, or any other type of communication session. The originating endpoint  102  determines the destination endpoint for the communication session (Act  502 ). To that end, the originating endpoint  102  may consult a table of endpoint names or other identifiers, choose a contact from a contact or telephone number list, or otherwise identify the destination endpoint  104 . 
         [0053]    The originating endpoint  102  may then prepare and send the notification message  202  (Act  504 ) and the media specifier  204  (Act  506 ). The originating endpoint  102  receives a response  208  (Act  508 ), such as an indication that a callee&#39;s phone is ‘ringing’. If requested and the destination endpoint  104  has authorized it, the originating endpoint  102  may receive image capture data  210  from the destination endpoint  104  (Act  510 ). 
         [0054]    The image capture data may represent the surroundings or environment of the destination endpoint  104 . Pictures, movies, streaming video, or other types of visualization may capture the surroundings. The display  408  associated with the endpoint  102  shows the visualization (Act  512 ). The operator of the endpoint  102  may then refer to the visualization as a supplement to other presence information for the endpoint  104 , or as an independent statement of presence for the endpoint  104 . 
         [0055]    The operator of the endpoint  102  may issue a decision  212  of whether to continue the call attempt or terminate the call attempt. The endpoint  102  receives the decision (Act  514 ) through a keyboard, mouse, voice command, or other input mechanism. Alternatively or additionally, the endpoint  102  may perform automated or semi-automated image processing on the image capture data to determine the presence or absence of image features relevant to presence. For example, the endpoint  102  may apply an image processing algorithm to locate, identify, or determine the presence of a person, shape, or environmental condition. The endpoint  102  may then provide its own decision of whether to continue the call attempt, depending on the presence or absence of the person, shape, or environmental condition present in the image. 
         [0056]    The endpoint evaluates the decision  212  (Act  516 ). When the decision  212  is to terminate, the endpoint  102  ends the call attempt. Otherwise, the endpoint  102  continues the call attempt and may establish the communication session (Act  518 ). Any established communication session eventually terminates (Act  520 ). 
         [0057]      FIG. 6  provides a flow diagram  600  which summarizes the acts that may be taken by the destination endpoint  104  and the programs operating in the originating endpoint  104 . The destination endpoint  104  receives a notification message ( 202 ) from an entity in the network  100  (Act  602 ) and also receives a media specifier ( 204 ) (Act  604 ). The destination endpoint  104  sends a response ( 208 ) to the notification (Act  606 ). The response may include a flag, field, or other data which indicates whether the destination endpoint  104  has the capability to capture image data or make any other response requested by the originating endpoint  102 . 
         [0058]    The media specifier ( 204 ) may indicate that the originating endpoint  102  has asked for image capture. Before filling that request, the destination endpoint  104  may read the image enable flags  312  (Act  608 ) and may determine whether the originating endpoint  102  is authorized to receive image captures (Act  610 ). When authorized, the destination endpoint  102  captures image data (Act  612 ) and communicates the image capture data  210  to the originating endpoint  102  or other entity in the network  100  (Act  614 ). 
         [0059]    The destination endpoint  104  may or may not be capable or authorized to provide the image capture data  210 . Regardless, the destination endpoint  104  may establish the communication session (Act  616 ). The established communication session eventually terminates (Act  618 ). 
         [0060]    The origination endpoint  102  and destination endpoint  104  support visualization of presence. Before establishing a communication session  122 , the destination endpoint  104  captures a picture or video and provides the picture or video to the originating endpoint. The visualization shows the surroundings of the destination endpoint. The visualized presence provides an independent indication of presence status associated with the destination endpoint. 
         [0061]    The visualization may show the operator of the originating endpoint  102  that no one is present to respond to the instant message. Rather than allowing an instant messaging system to repeatedly prompt for an answer, the originating endpoint  102  may then terminate the attempt to establish the instant messaging session. The originating endpoint  102  thereby saves network bandwidth and processing resources devoted to what will be an unsuccessful attempt. 
         [0062]    The destination endpoint  104  may be an automated (e.g., a parking garage camera) or non-automated (e.g., a personal cell phone) endpoint. Accordingly, the image capture data may provide a view of an office, conference room, parking garage or other space. Automated endpoints may be established at service providers, such as cable television providers. The cable television endpoints may return image capture data representative of movies available for pay-per-view, movies currently playing on one or more television channels, services available from the cable television provider, or image capture data for any other purpose. 
         [0063]    It is therefore intended that the foregoing detailed description be regarded as illustrative rather than limiting, and that it be understood that it is the following claims, including all equivalents, that are intended to define the spirit and scope of this invention.

Technology Classification (CPC): 7