Patent Abstract:
The technology disclosed relates to connecting a user&#39;s location via a location mediation server with indications of interest in products and product groups and in real time. An application executing on a user&#39;s mobile computing device supplies a location. The location mediation server works with the application, using various allocations of effort, to match current locations to sales environments that set the product(s) of interest and, in some implementations, to product exemplars outside sales environments.

Full Description:
RELATED APPLICATION 
       [0001]    This application is a divisional application of U.S. patent application Ser. No. 13/924,779 entitled, “Geographically-oriented Profile-Based object Assistance,” filed Jun. 24, 2013 which claims the benefit of three U.S. provisional Patent Applications, including: No. 61/664,486, entitled, “Geographically-Oriented Profile-Based Object Assistance,” filed 26 Jun. 2012; No. 61/757,830, entitled, “Lifecycle Tracking Fingerprint,” filed 29 Jan. 2013; No. 61/701,423, entitled, “System and Method for Anticipating User Activity,” filed 14 Sep. 2012. It is related to U.S. provisional Patent Application No. 61/813,052, entitled, “System and Method for Connected Object Lifecycles,” filed 17 Apr. 2012. All of these related applications are hereby incorporated by reference for all purposes. 
     
    
     BACKGROUND 
       [0002]    The subject matter discussed in the background section should not be assumed to be prior art merely as a result of its mention in the background section. Similarly, a problem mentioned in the background section or associated with the subject matter of the background section should not be assumed to have been previously recognized in the prior art. The subject matter in the background section merely represents different approaches, which in and of themselves may also correspond to implementations of the claimed inventions. 
         [0003]    The technology disclosed relates to connecting a user&#39;s location via a location mediation server with indications of interest in products and product groups and in real time. An application executing on a user&#39;s mobile computing device supplies a location. The location mediation server works with the application, using various allocations of effort, to match current locations to sales environments that set the product(s) of interest and, in some implementations, to product exemplars outside sales environments. 
         [0004]    Existing location aware applications have not combined location information with product of interest data stored in a database as a result of the user&#39;s previous actions. Therefore, an opportunity arises to extend the use of location data for the benefit of users by providing a flexible approach to user-product communication using mobile technology. Improved user experience and higher customer satisfaction and retention may result. 
         [0005]    A combination of location information and product information data can be used to provide a user with real time alerts when they are close to a product in which they are interested in purchasing. Increasingly wide-spread use of mobile devices has made it highly desirable for product vendors to enable their products to directly communicate with users via these mobile devices. 
       SUMMARY 
       [0006]    The technology disclosed relates to connecting a user&#39;s location via a location mediation server with indications of interest in products and product groups and in real time. An application executing on a user&#39;s mobile computing device supplies a location. The location mediation server works with the application, using various allocations of effort, to match current locations to sales environments that set the product(s) of interest and, in some implementations, to product exemplars outside sales environments. 
     
    
     
       BRIEF DESCRIPTION OF THE DRAWINGS 
         [0007]    The included drawings are for illustrative purposes and serve only to provide examples of possible structures and process operations for one or more implementations of this disclosure. These drawings in no way limit any changes in form and detail that may be made by one skilled in the art without departing from the spirit and scope of this disclosure. A more complete understanding of the subject matter may be derived by referring to the detailed description and claims when considered in conjunction with the following figures, wherein like reference numbers refer to similar elements throughout the figures. 
           [0008]      FIG. 1  shows an example environment in which the technology disclosed may be used. 
           [0009]      FIG. 2  shows data that can be maintained in a product group. 
           [0010]      FIG. 3  is a high level flowchart of example processes in the system. 
           [0011]      FIG. 4  is an example of a database schema. 
           [0012]      FIG. 5  is an example showing a tangible and an intangible object connected to the environment of  FIG. 1 . 
           [0013]      FIG. 6  is an example of a lifecycle for an online ad campaign. 
           [0014]      FIG. 7  is an example showing how an ad campaign propagates as it is viewed by users. 
           [0015]      FIG. 8  is an example of tracking objects in an ad campaign. 
       
    
    
     DETAILED DESCRIPTION 
       [0016]    The following detailed description is made with reference to the figures. Sample implementations are described to illustrate the technology disclosed, not to limit its scope, which is defined by the claims. Those of ordinary skill in the art will recognize a variety of equivalent variations on the description that follows. 
         [0017]      FIG. 1  illustrates a block diagram of an example environment  100  in which an interest server and location mediation server technologies can be used. The environment  100  includes a user computing device  164 , an interest server  112 , an interest records database  114 , a location mediation server  116 , and a product location database  128 . The environment also includes a communication network  145  that allows communication among the various components in the environment  100 . It further includes sales environments  166  with their own servers and communication components at which products of interest  142  are available to users  162 . It depicts product exemplars  174 ,  176 ,  178  in a product exemplar environment outside a sales environment and which may include a temporary location. While sales environments almost always include product exemplars, the exemplars  174 ,  176  or  178  are separately called out to indicate that they are outside the normal sales environment  166 . 
         [0018]    In one implementation, the network  145  includes the Internet. The network can also utilize dedicated or private communication links that are not necessarily part of the Internet. In one implementation the network  145  uses standard communication technologies, protocols and/or inter-process communication technologies. 
         [0019]    During operation the user  162  interacts with the interest server  112  and the location mediation server  116  through the user computing device  164  and an app or application  165  running on the device. The client (user) computing device  164 , the interest server  112 , location mediation server  116  and servers in the sales environment  166  each include memory for storage of data and software applications, processor(s) for accessing data and executing applications, and components that facilitate communication over communications network  145 . 
         [0020]    The user computing device  164  executes an application  165  that allows the user to interact with the interest server and location mediation server. This application could be a web browser. For many platforms, a custom application adapted to a mobile device form factor may perform better than a browser. The user computing device  164  can be a stationary device such as a desktop computer, set-top box, workstation or other computing appliance. For mobile applications, it may be a mobile communications device such as a smartphone, PDA, tablet, or laptop. 
         [0021]    Databases for interest records  114 , product location  128 , product purchase  148  and lifecycle information  122  can be maintained on database servers, including multi-tenant database servers. These databases may be maintained on separate systems or aggregated onto a common system or common database. They can be centralized or distributed. They can be implemented using any kind of persistent memory, including rotating and solid state memories. 
         [0022]    The interest server  112  receives an indication of interest from a user device  164  that indicates interest in a product  142 . The interest server  112  can be repeatedly invoked for different user interests. The interest server can obtain user data from an interest database  114 . Interest in a particular product  142  can be expanded by the interest server into a product group interest  242 , as illustrated in  FIG. 2 . 
         [0023]    The database for lifecycle information  122  can be used to track the status of a product from initial interest (user considering purchasing the product) to purchase and then to owner status, in which case the service or operational status of the product may be tracked. In this case, the status of initial interest can be obtained from a user registration of interest online and the record of purchase can be obtained from a point-of-sale (POS) terminal when the user buys the product. After purchase, the object status, as in the case of a washing machine, can be updated to service. Thus there is a natural transition in status from initial interest to purchase to service. 
         [0024]      FIG. 2  is a data structure for a product group that includes the product of interest. In addition, the product group may include versions of the product of interest  252 , products similar to the products of interest  262  and products compatible with the products of interest  272 . For instance, an expressed interest in a car might result in generation of a product interest group  242  that includes the particular car as the product of interest  142 , model versions of the car  252 , and other cars in the same class  262 . The other cars can be produced by a different manufacturer than the car of interest. The product group interest  242  may also include compatible products  272  such as automobile insurance or an extended warranty. Additionally, the product group may contain specific information related to exemplar products  282 , such as known instances of the product that may provide opportunities for user interaction. 
         [0025]    Returning to  FIG. 1 , the indication of interest may be the result of online browsing, using a smart phone application to image a barcode or 2-D code, entry of requests through an interactive voice response system, or another opt-in process that the user controls. In some implementations, the user&#39;s interest may be inferred and a product interest record  142  created on the interest server  112  in response to the inference. For instance, a user “friending” or “liking” a product on a manufacturer&#39;s social site may create an inference of interest in the product. 
         [0026]    The user computing device  164  interacts with the location mediation server  116  by directly providing location information or by checking in upon arrival at a location. Location information can be obtained from GPS or GNNS location technology. Alternatively, this can be obtained from identification of wireless access points in an environment, using a database such as Skyhook. Private location services are also beginning to emerge. In some circumstances, triangulation from cellular networks or other cellular-implemented technology can provide a location. Checking in upon arrival at a location is an alternative that can be automatic or manual. An application running on the user computing device  164  can sense arrival at a location and automatically check in. Alternatively, the user can carry out the check-in process. 
         [0027]    The location mediation server  116  interacts with a product location database  128  to relate the location of the user number  162  to the locations of sales environments  166  at which products of interest  142  are being sold. Either the location mediation server  116  or the application  165  can determine if the user is currently approaching or located at a sales environment selling the product of interest. 
         [0028]    In one implementation, the user computing device  164  provides frequent location data updates to the location mediation server  116 . The location media server  116  compares the location of the user computing device  164  to known sales environment locations in the product location database for products of interest and product groups. 
         [0029]    Timing for display of a message or alert to a user depends on how quickly they are moving—on foot, in a car, on a train or trolley, in a boat or on a plane. When the device and product are within a given distance, the user computing device  164  is approaching or within the sales environment location. For walking a distance of 10-50 feet can be used. In a shopping mall a larger distance of 50-200 feet can be used. While driving a distance of 500 to 1000 feet can be used to trigger the user computing device  164  to send a message to the user alerting him to an opportunity to learn more about a product. In other implementations, time separation can be used instead of distance. The relative speed of the user computing device  164  with respect to a sales environment location can be determined by calculating the change in distance between the user computing device  164  and the sales environment location  166 , then dividing this by the elapsed time. At a calculated speed of 0.5 to 6 miles per hour the distance can be set at 10-200 feet for a user who is walking. At a calculated speed of 6.1 to 20 miles per hour the distance can be set to 500 to 1000 feet for a user driving slowly. At calculated speeds of 25-60 miles per hour, the distance can be set to 2000-1000 feet to allow adequate reaction time for the user. 
         [0030]    In other implementations, the user computing device  164  can cache locations for sales environments where the products of interest are sold from the product location database  128  and rely primarily or solely on locally stored data. The user computing device  164  can locally apply the distance ranges described above to determine if it is approaching a sales environment where the product of interest is sold. 
         [0031]    In a hybrid implementation, the user computing device  164 , rather than sending its location data at intervals of its choosing, can wait until it receives requests for this data from the location mediation server  116 , which can then use the response to calculate the location of the user computing device  164 . When the device  164  is approaching a sales environment  166  that sells the product of interest  162 , the location mediation server  116  can send a message to the device  164 . The message can display a user alert that presents opportunities to the user to learn about the product: nearby demonstration, local product expert, live online chat session, help desk or salesperson. 
         [0032]    In an alternate enhanced implementation, the user may establish rules that determine acceptable response delivery vehicles for the message, e.g. “If no human is available then I can accept a document but not a live chat.” Another example of a rule is for the user to specify that he has a technical question and therefore only wishes to be contacted by a product expert. Another example of a rule and acceptable response delivery vehicle may be for the user to specify that he wants to see a video of a product demo. In this case, the video is the acceptable response delivery vehicle that contains the response to the user&#39;s request. 
         [0033]    Rules may also be used to limit the number of messages or alerts sent to a user. For example, a user may specify that he will only accept alerts when on-site in a sales environment and that he will only accept a limited number of messages per day. This mitigates the problem of overloading the user with too much information at too many different times. 
         [0034]    In another implementation, purchase incentives may also be included, such as discount coupons or reward points. The user may also opt-in to have information from his record of product interest sent to a salesperson that can help him. For instance, the user can save time at a car dealership by providing information that describes cars he is interested in purchasing and desired options such as color, engine size, wheel selection and trim package. 
         [0035]    In another implementation, the user computing device  164  can detect its approach to a product at a sales location using peer-to-peer communication. A Wi-Fi access point (WAP) in a large department store is one example. The user computing device  164  communicates with the WAP and feeds its MAC address (a unique hardware address assigned to the WAP) to the location mediation server  116 , which can verify the location of the WAP via the product location database  128  and send a message to the user communication device  164  indicating that it is in a sales environment  166 . Other proprietary location signaling beacons are emerging from manufacturers such as Nokia. 
         [0036]    In another implementation, the user computing device  164  can use near field communications (NFC) technology and the like to detect its proximity to a sales environment. For instance, the device  164  can read an RFID tag that corresponds to a sales environment location  166  at which the product of interest  142  is sold. In this case the RFID tag can be passive since it is read by the user computing device. An active NFC device at a sales location can communicate with both the location mediation server  116  and the user computing device  164 , it can detect the presence of the user computing device when it is in a range of one inch to three feet, and use an Internet connection to contact location mediation server  116  and perform an automatic check in for the user at the corresponding sales location. 
         [0037]    After the user computing device  164  is triggered by proximity to a sales location, the application  165  can communicate with the product location server  128  to find out what opportunities are available in the sales environment for the user to learn about the product. It can then present these opportunities to the user as alerts directly from the application, email messages, text messages and voicemails. 
         [0038]    For instance, if a user  162  wants to purchase a new car and is in the proximity of a car dealer, then the application  165  can contact the product location database to verify that the dealer is currently open and has the car the user wants. The application  165  can then alert the user that the dealer has the car which the user wants and even provide specific directions if they are available from the product location server. In this case, the user may have the opportunity to interact with the car by seeing it, touching it and perhaps driving it. 
         [0039]    In another implementation, the user computing device  164  can detect proximity to an exemplar product  174 ,  176  or  178  by frequently sending its location to the location mediation server  116 , which can determine the distance between the user computing device  164  and the exemplar product  174 ,  176  or  178 . When the user computing device  164  and an exemplar product are within a threshold distance, an alert can be presented to the user  162  via the application  165 . The alert can indicate the presence of the nearby exemplar as an opportunity to learn about the product of interest. The threshold value can be preset at a fixed number, e.g. 100 feet, or it may be dynamically determined based on the location and movement speed of the user computing device, which can be determined in real time by either the application  165  or the location mediation server  116 . 
         [0040]      FIG. 3  is a high level flowchart  300  of a series of processes from an indication of interest in a product through purchase and service. Other implementations may perform the steps in different orders and/or perform different or additional steps than the ones illustrated in  FIG. 3 . For convenience,  FIG. 3  will be described with reference to a system of one or more computers that perform the processes with one or more databases. The system includes one of the components described above with reference to  FIG. 1 . 
         [0041]    Steps  310 - 330  illustrate a pre-sales process leading up to the purchase of a product in step  320 . 
         [0042]    At step  310 , the system receives an indication of interest and assigns the product to a product group. 
         [0043]    At step  320 , the system recognizes a user&#39;s location as indicated by a mobile user computing device and finds locations at which the product is sold  310 . 
         [0044]    At step  330 , alerts are presented to a user when he is near to the product. 
         [0045]    At step  340  the product purchase database records that the user purchased the product. 
         [0046]    Steps  350 - 370  include similar steps for a post-sales process. 
         [0047]    At step  350 , the system recognizes a user&#39;s location as indicated by a mobile user computing device and finds locations at which a compatible product is sold. 
         [0048]    At step  360 , alerts are presented to a user when he is near to the product. 
         [0049]    At step  370 , the product purchase database records that the user purchased the compatible product. 
         [0050]    A more detailed explanation of these steps follows. 
         [0051]    The indication of interest in step  310  can occur as a registration of interest in a product or be inferred from an online browsing session, a scan of a barcode or 2-D code, an interactive voice response system or another opt-in process. The interest database  112  saves the indication of interest as a digital record and the product is assigned to a product group as shown in  FIG. 2 . 
         [0052]    The application  165  running on the user computing device  164  recognizes the user&#39;s location within a sales environment in step  320  and retrieves information about the sales environment from the product location database  128 . If the product of interest is found within the sales environment, then in step  330 , the application  165  alerts the user  162  to the product&#39;s presence. Further, since the application  165  can access a product location database  128 , it can obtain information regarding opportunities in the sales environment for the customer to learn more about the product. Alternatively, the product information can be cached in whole or in part on the user computing device  164 . The application  165  can present the opportunities in step  330 , such as a nearby demonstration or sales representative, to the customer, along with their location in the sales environment if that information is available. Other opportunities may be presented to the customer as well including incentives like discounts, rewards points and similar special offers. 
         [0053]    The purchase database records a record of the user&#39;s purchase of the product as a digital record in the product purchase database  148  in step  340 . 
         [0054]    In step  350 , the user computing device number  165  in  FIG. 1  communicates with the location mediation server  116  and the product location database  128  to find nearby compatible products. These include products that can work with the originally purchased product  162  in some way. For instance, a full-featured surround sound receiver is compatible with a user&#39;s newly purchased video system. Another example is a special dishwashing detergent on sale for use with a newly purchased dishwasher. Opportunities to learn about these are then located and presented by the user computing device  164  to the customer in step  350 . 
         [0055]    The correlation of the locations of the user computing device  164  and a compatible product can be done by either the location mediation server  116 , the user computing device  164  using the information available in the product location database  128 , or a combination in which the location mediation server  116  requests location information from the user computing device  164 . As an example, if an indication of purchase in the product purchase server  148  that shows a user  162  has purchased a new dishwasher, the product location database may show that a compatible product is a recommended detergent on sale. When the location of the user computing device  164  is verified by the location mediation server  116  to be within a sales environment  166  which sells the detergent, the application  165  can communicate with the product location database  128  to find out about the detergent and alert the user  162  via the application  165  to the presence of the detergent in the sales environment. Another way to implement this is to download an RFID code of the detergent from the product location database  116 , which can maintain product location information as well as product feature information, to the user computing device  164 . The user computing device may then use NFC technology to detect an RFID tag present on or near the detergent as the user  162  passes within range of the RFID tag, such as within three feet. Longer range, up to 300 feet, RFID tag communication is possible with active RFID tags, which have their own power source. 
         [0056]    In step  370  the purchase database  148  records the indication that the customer has purchased a compatible product. Additional opportunities for compatible products may be presented to the customer whenever the location aware application discovers them. 
         [0057]      FIG. 4  is an example database schema  400  that shows the classes as blocks, with the name of the class at the top portion of each block. The main portion of each block contains the class members. The classes in this schema are equivalent to tables in a relational database with the class members being equivalent to fields. 
         [0058]    Digital record  405  tracks the product of interest, the customer&#39;s indication of interest and their indication of purchase. 
         [0059]    The product of interest is assigned to a product group  415  using a one-to-one relationship. In an alternate embodiment, a one-to-many relationship that assigns multiple product groups to a single product of interest may be used. 
         [0060]    Each product group includes at least the product of interest, and may contain similar or equivalent products as well as compatible products. The product members in classes  433 ,  435  and  437  may refer to any type of product in the product group  415 . Additional products related to the product of interest may also appear in the product group class. Any of these products may have specific details and therefore a many-to-many relationship is shown between the members of the product group class  415  and the product details class  433 . Details may include but are not limited to the product version, a description of the version and features of the version. 
         [0061]    Likewise, multiple sales environments  435  may exist for any of the products in the product group class  415 . Hence, a one-to-many relationship is shown here. Each sales environment may have a location and on-site opportunities for the customer to learn more about the product of interest, a similar product or a compatible product. Similarly, many product exemplars  437  may exist for any product in the product group class  415 . Each product exemplar may have a description and features as indicated. 
         [0062]    The information gathered and stored in online databases via the network  145  in the previous figures includes the details of a customer&#39;s journey from initial exposure through interest to purchase of a product. It can include a reference to any ads that were presented to the customer and a URL or other object that customer used to register his initial interest. It can include locations, both physical and online, that the customer visited to learn more about the product. After sale of the product, the manufacturer has many opportunities to track the product online through its lifecycle online. The manufacturer can provide useful ads for follow-on products to the user and track the effectiveness of the ads. The next figure illustrates tracking the product and ads online after sale. 
         [0063]      FIG. 5  shows an example of objects connected to the networked environment  100  described in  FIG. 1  that can respond to requests from other components in the environment. Their lifecycle can be tracked since they are connected via a network  145 . The lifecycle engine  133  can perform the lifecycle tracking function, the lifecycle information is stored in a database  122  and a vendor engine  547  provides information to and from a vendor of a connected object. 
         [0064]    Objects may also be able to send requests and status information that can be stored on other databases in the environment or communicated to other objects in the environment. In addition, these objects can be intangible, for example, an ad for a marketing campaign. 
         [0065]    Objects can be “dumb” and simply labeled with a barcode that a customer can scan to request more information if physically present as described above. They can also be “smart” if they include, for example, a CPU with dedicated storage and memory. In some implementations, an object may include its own smart communications module which is connected via a network  145  to a location mediation server  116  which can alert a nearby customer to its presence. 
         [0066]    Objects can also be tangible or intangible. Tangible objects indicated in the example shown on  FIG. 5  include a user computing device  164  and a washing machine  557 . An example of an intangible smart object is a banner ad on a webpage, shown as  569  in  FIG. 3 , which can detect a user&#39;s interest via an action, for instance a mouse click, on the web browser interface. It can then log the action and respond to it by displaying another web page with additional information. The user&#39;s response to the ad can also serve as an automatic registration, if the user has opted-in, and any following webpages can be tracked. 
         [0067]    The advantage of having a smart object is that it can, for example, communicate its status dynamically to other components in the environment via its communications link. Examples of statuses include: Available/Unavailable (on/off, ready/busy), In range/Out of range (via GPS), Active/Inactive (disabled/enabled), Broken/Fixed, Under warranty/Out of warranty. The status of an object can change as it progresses through its lifecycle. The lifecycle of an object can be captured, stored and tracked using a lifecycle engine  133  and an accompanying database  122 . 
         [0068]    To enable accurate tracking, an object may be assigned a fingerprint in the form of a unique ID. Using a washing machine as an example, the lifecycle status described in  FIG. 1  progresses from initial interest to purchase to service. In this example, these statuses are obtained indirectly from the user and a POS terminal. When the status transitions to service, a unique ID such as a serial number can be assigned to track the washing machine. In another implementation, the washing machine may be barcoded and a user in a sales environment may use a smartphone to scan the barcode, register interest and request information. 
         [0069]    In another implementation the washing machine  557  is a smart object and it can communicate with the lifecycle engine  133  which accesses the database for lifecycle information  122 . The database can store its status and other relevant information, including recommended types of detergents, a history of service calls and warranty details. One advantage of being a smart object comes into play after the user purchases the washing machine  557 : it can update its status dynamically. For instance, if it detects a problem it can log that status in the lifecycle information database via the lifecycle engine. In another implementation, the lifecycle engine can be setup to notify the user of the problem through the user computing device  164 . Given access to the user&#39;s calendar and warranty information it could also automatically schedule a warranty repair call at the user&#39;s convenience and notify the user of this action. In this case, the user would have opted-in to have the lifecycle engine track the washing machine lifecycle and automatically schedule warranty repairs. 
         [0070]    In another example, a smart washing machine  557 , connected via a network  145  to a lifecycle engine  133 , can enter a “broken” lifecycle in which it can provide all of its diagnostic data to the vendor information engine  547  via an online connection. In a more enhanced example, the vendor information engine can perform a remote diagnostic on the washing machine or request the washing machine to perform its own self-diagnostic. The results can be used to automatically order necessary parts and schedule a repair call at the convenience of the user. 
         [0071]    After the washing machine is repaired, it can re-run a self-diagnostic and update its lifecycle status to “fixed” using its network connection to the lifecycle engine  133 . To complete the process, a survey can be emailed to the user to collect feedback on the process in order to continually improve customer service and satisfaction. 
         [0072]    The foregoing example relates to a tangible object, the washing machine  557 . The notion of lifecycle tracking and management can also be applied to intangible objects like an advertising campaign. 
         [0073]    Object  569  is an ad campaign on a webpage—a smart, intangible object that communicates via the network  145  in  FIG. 1  with a lifecycle engine  133  and accompanying database  122 . Being an object implemented in software allows detailed lifecycle tracking and connectivity to other related objects. If the ad  569  is part of a campaign, it and all its subsequent ads, shown as a stack of ads  645  in  FIG. 6 , may be tracked across many users to measure its effectiveness in generating purchases of its associated products and services. All the ads in an online ad campaign can be fingerprinted with a unique ID, registered with each person who interacts with each of them and tracked with that person&#39;s unique ID. 
         [0074]    To satisfy privacy concerns, an opt-in option can be provided to users wishing to benefit from having their actions tracked with respect to a particular service or product. Such benefits may include being pushed relevant information, alerted to opportunities to learn more about the product when they are in a sales environments and receiving special discounts and incentives. 
         [0075]      FIG. 6  is an example of how the tracking process can be applied to ad campaign  569  in  FIG. 5  to follow a user&#39;s progress from initial interest to purchase to use and thence to recommendation to a friend. Throughout the process, the online ad object and related objects communicate with and are tracked via the lifecycle engine  133  in  FIG. 5 . For convenience, an ad may refer to any materials that include marketing and/or sales materials. In other implementations, ads may not have the same content or material as those described in this application and/or may have other/different content or material instead of, or in addition to, those described in this application. In some implementations, ads may refer to online advertisements, informational brochures, articles and/or demos relevant to products that may be purchased. 
         [0076]    The tracking process can be used to measure the success of the ads in various ad campaigns along with measuring overall success of the campaigns. For instance, success can be measured in terms of customer loyalty, repeat business, lead generation through channels like Facebook, Twitter, and the like. In some implementations, different forms of customer sharing and recommendation indicators can be used to measure the success of ads and/or ad campaigns. 
         [0077]    The tracking can be done using fingerprinting that can assign unique IDs to the objects being tracked, which can include tangible or physical objects and intangible objects. In some implementations, examples of lifecycle objects can include household appliances, web-based ads, online registrants to the ads, etc. 
         [0078]    In some implementations, objects can be associated with a geographic location such as “Times Square” or an online location or URL such as “www.timessquare.xyz.” In the case of ads and incentives, this can result in efficient identification of locations that produce more sales than others or meet pre-assigned criteria set by the ad campaign administrator(s). 
         [0079]    An object can have many associated states referred to as “stages.” In some implementations, these stages can be modified and customized, depending on the object.  FIG. 6  illustrates stage modification and customization at user state  607  and ad state  609 , both of which correspond to a user action  601 . In this example the user progresses through six states from presented  637  to recommended  687 , while the ad progresses through five states from presented  639  through terminated  689 . In other implementations, the states may not have the same name during the progression. In some implementations, the user may have a state but the ad may not have a corresponding state or vice-versa. 
         [0080]    When a user first logs in via an application  165 , a unique ID can be assigned to the user. In some implementations, application  165  can be a web browser running on a user computing device  164  using an online social network such as Facebook. In some implementations, the unique ID can be the Facebook ID of the user. In other implementation, the unique ID can be generated from a user&#39;s Facebook ID using a hash algorithm to produce a unique number. 
         [0081]    In some implementations, the ad campaign lifecycle can begin when the user selects the ad banner screen object  569 . The ad banner can include a pre-assigned unique ID. When the user selects an ad banner at user action  631 , the technology disclosed can update the object lifecycle to presented stage  637  (stage 1) to indicate that it was presented to the user. Similarly, the user state  607  can also be set to presented state  639 . 
         [0082]    When a user is browsing  641  related ads  645  and selects a screen object such as “like”, “choice”, etc., the technology disclosed can change the user state  637  to liked  646  and further update the ad state to viewed state  649  (stage 2) to indicate that the ads were viewed by the user. 
         [0083]    When a vendor  651  is called, the technology disclosed changes the user state  607  to requested state  657 , which can indicate that the user requested more information. In some implementations, the ad state may not be updated at this time. 
         [0084]    When the product is purchased at  661  the user state  607  is updated to purchased  667 . The ad state can indicate that the product was purchased by progressing to purchased  669  (stage 3). 
         [0085]    In user action  671 , the user can share his experiences with friends using short messages on his smartphone, which can allow photos of his experiences to be shared. Other communication channels can be used including Twitter, Facebook, email, etc. The sharing is visible to the lifecycle engine which can track user sharing and update the user state  677  and the ad state  679  to shared (stage 4). 
         [0086]    When the product is recommended at  681  to a friend, the user state  607  updates to recommended  687 . The ad state has now completed its full lifecycle and changes to terminated  689  (stage 5). Alternatively, the ad state may be continued by registering it to the user&#39;s friend and repeating the ad lifecycle. 
         [0087]    Individual statistics for each ad in an ad campaign can be collected together and analyzed to assess which ads, or sequence of ads, resulted in the best conversion (to purchase) rates. 
         [0088]    When multiple recommendations are connected together it is possible to form a graph showing how the ad generated interest through a first person who purchased the product and recommended it to one or more friends, who then recommended it to yet other friends. Such a graph, as shown in  FIG. 7 , can be used to show the effectiveness of a single ad or a collection of ads in an ad campaign. 
         [0089]      FIG. 7  is an example graph that tracks the interactions and responses of four people to an ad campaign similar to the one described in  FIG. 6 . It tracks the lifecycle of the ad campaign in terms of customer behavior, using the stages described in the example of  FIG. 6 : presented, viewed, purchased, shared and terminated. 
         [0090]      FIG. 7  illustrates a customer lifecycle advocacy graph  755  for an ad campaign. The customer lifecycle advocacy graph  755  describes a thread based progression of user experiences of various ad campaigns. Furthermore, it represents the paths followed by users culminating in an actual purchase.  FIG. 7  includes three dotted rectangles  733 ,  737  and  777 , which represent three instances of viewers&#39; rejection of or lack of response to an ad campaign. The dotted rectangle  783  shows a first user&#39;s purchase and referral of three other users who bought the same product as the first user. In this example, a customer loyalty metric may be calculated for the first user, Mr. Isaacs. One implementation of a customer loyalty metric can be based on the number of purchases or the money spent on purchases. Another implementation may be based on the number of referrals. Yet another implementation may be based on the kind or type of purchases, for instance online purchases versus in store purchases or full price purchases versus discount purchases. 
         [0091]    An ad campaign&#39;s success with a first user can be used to make sales based deductions about the first user&#39;s demographics. When an ad campaign succeeds with a first user, the technology disclosed can analyze the first user&#39;s demographics to discover the particular ad content that is likely to enhance user engagement leading to purchase. These analytics can then be extended to create more effective and focused ads directed at other users that share the same demographics as the first user. 
         [0092]    The following example illustrates how different lifecycle objects can be used to track an ad campaign through its various stages. Other lifecycle objects can be devised for different product lifecycles that have fewer or more stages and different tracking requirements. 
         [0093]      FIG. 8  is an example of some of the different objects that can be used to track the lifecycle of an ad campaign from initial targeting to identifying prospects and converting them to customers who purchase a product and related services. 
         [0094]    The campaign begins with several widely targeted online ads oriented towards different customer demographics. A target object  832  can be used to track the ads, including related material, a user views during this stage. After a potential customer interacts with several widely targeted ads, these ads are merged and transformed into a prospect object  834  which can be tied to a more narrow series of ads and promotional material. 
         [0095]    The technology disclosed can also include ad click-through histories that can be captured and evaluated. In some implementations, these ad click-through histories can follow the progression of ads as viewed by a prospective customer. A progression can proceed from general ads focused on branding and market positioning to ads focused on a particular product category, and finally to model specific ads as a prospect converges with user preferences. These user preferences can be stored in a prospect profile. Additionally, click-through histories of multiple customers can be correlated to find the most frequent click through history, which can provide a measure of most effective ads and/or ad sequences. 
         [0096]    An example of the above-described ad click-through histories can be illustrated when a user researches a new car. While looking at ads for purchase purposes, the user may decide on a particular type of car based on his or her preferences. For instance, the user may purchase a sports car for driving pleasure or a mini-van for transporting his family. In some implementations, user&#39;s search may include browsing several versions of the chosen car that can have different features and price points. In other implementations, the technology disclosed can deduce user preferences based on the above-described search process such as price, functionality, color, comfort, serviceability, fuel economy, style and other attributes associated with a car purchase. 
         [0097]    In some implementations, a user&#39;s behavior during the search can be captured in a target lifecycle tracking object  832 . When the user views more narrowly targeted ads to learn about a product, various objects can be created such as a new targeting object, a prospect lifecycle tracking object  834 . The prospect object may inherit information from the initial target object. In other implementations, the initial target object can be extended into a prospect object by adding additional information. 
         [0098]    Various kinds of advertising material can be tracked using lifecycle tracking objects. Examples of lifecycle tracking objects can include target and prospect objects  832  and  834 . In some implementations, information related to comparison shopping that includes direct feature-to-feature comparison can be very useful to manufacturer that are trying to narrow their product line to the most profitable items. The comparison information can help users converge their preferences while enhancing the likelihood of a purchase. 
         [0099]    In some implementations, the technology disclosed can track user reviews and online sites that publish online customer reviews. It can further evaluate their contribution to a final sale. 
         [0100]    When a product is purchased, the prospect object  832  is transformed or converted into a purchase object  836  that can be extended to include specific attributes of the product that was purchased such as model, serial number, color and special features. Following purchase, a service object  838  can be created from a transformed purchase object. The service object  838  can be an extension of the purchase object by including attributes such as warranty tracking, availability of extended warranties, automatic servicing for the product (e.g., automatically shipping water filters to the user every six months for a refrigerator), repair history, customer contact information and user notification of problems. The service object can persist for the remaining useful lifetime of the product, and can offer follow-on sales opportunities, extended warranties and the like. 
       Particular Implementations 
       [0101]    While the technology disclosed is disclosed by reference to the preferred embodiments and examples detailed above, it is to be understood that these examples are intended in an illustrative rather than in a limiting sense. It is contemplated that modifications and combinations will readily occur to those skilled in the art, which modifications and combinations will be within the spirit of the invention and the scope of the following claims. 
         [0102]    In one implementation, a method is described for automatically anticipating and responding to a customer&#39;s needs given an indication of interest in a product. This implementation includes receiving an electronic record of a customer&#39;s interest in a product and assigning the product of interest to a product group; then building a digital record of the customer&#39;s interest in the product and efforts to become informed about the product and the product group. The implementation further includes recognizing from the location of a portable device, such as a smartphone, when the customer is approaching or located within a sales environment in which the product is for sale and providing alerts to the customer indicating opportunities within the sales environment to learn more about at least the product. 
         [0103]    This method and other implementations of the technology disclosed can each optionally include one or more of the following features. 
         [0104]    In one implementation, the method includes receiving a customer opt-in and specification of how much information to receive regarding the product. 
         [0105]    In another implementation, the method includes determining the location of the portable device based on a check-in between the portable device and a device at the sales environment. 
         [0106]    In yet another implementation, the method further includes determining the location of the portable device based on a peer-to-peer communication between the portable device and a device at the sales environment. 
         [0107]    In another implementation, the method further includes providing alerts to the customer based on timing that takes into account how fast the customer is approaching the sales environment. 
         [0108]    In another implementation, the method includes receiving an indication of interest based on a customer friending a product-related social site and authorizing contact. 
         [0109]    In another implementation, the method further includes providing alerts to the customer from a cache of sales environment-related information sent to the portable device. 
         [0110]    In yet another implementation, a method is described for automatically anticipating and responding to a customer&#39;s needs given an indication of a purchase of a product. This implementation includes receiving an electronic record of a customer purchasing a product and identifying compatible products and building a digital record of the purchase and the compatible products. This implementation further includes, recognizing from the location of a portable device when the customer is located within a sales environment in which one or more of the compatible products are for sale and providing alerts to the customer indicating opportunities within the sales environment to learn more about at least one of the compatible products. 
         [0111]    In another implementation, a method is described for automatically anticipating and responding to a customer&#39;s needs given an indication of interest in a product. This method further includes receiving an electronic record of a customer&#39;s interest in a product and assigning the product of interest to a product group, then building a digital record of the customer&#39;s interest in the product and efforts to become informed about at least the product. It also includes identifying one or more exemplars of the product; and utilizing a location trigger from the location of a portable device to recognize when the customer has an opportunity to interact with at least one of the product exemplars, and to responsively provide an alert to the customer indicating an opportunity to interact with the product exemplar. 
         [0112]    In one implementation a method is described for tracking a person&#39;s engagement with a product over its sales cycle and the product lifecycle. This method includes tracking efforts to engage a person using targeting objects with unique IDs and linking the targeting objects to an identified person via a unique ID for the person. This method further includes merging and transforming a plurality of targeting objects into a prospect object when the person affirms interest in a target product, and extending and transforming the prospect object into a target object that is a purchase object when the person purchases the product. This method further includes a product instance identifier and purchase-related data for the product. 
         [0113]    In another implementation, the targeting objects can include a service object that is transformed and extended from a purchase object and further includes warranty information. 
         [0114]    In another method, the targeting objects can include a share object that is transformed and extended from a purchase object and further includes tracking information related to sharing experiences with a purchased product. 
         [0115]    In another method, the tracking information from targeting objects preceding the purchase of a product can be summarized as graph showing the sequence in which a person traversed the targeting objects. 
         [0116]    Other implementations may include a non-transitory computer readable storage media storing instructions executable on a processor to perform a method is described above. Yet another implementation may include a system with memory and one or more processors operable to execute instructions, stored in memory, perform the method as described above. This is true of each of the following implementations and will, for the sake of brevity, not be repeated. 
         [0117]    While the technology disclosed is disclosed by reference to the preferred embodiments and examples detailed above, it is to be understood that these examples are intended in an illustrative rather than in a limiting sense. It is contemplated that modifications and combinations will readily occur to those skilled in the art, which modifications and combinations will be within the spirit of the invention and the scope of the following claims.

Technology Classification (CPC): 6