Patent Abstract:
A software system that performs the creation of compact discs (CDs) containing full product files (executables, binaries, etc.) is described. This system allows clients to produce, on demand, software CD&#39;s as required for purchases and avoid maintenance of stock of product. A method of providing software CD&#39;s also is described.

Full Description:
RELATED APPLICATIONS 
     This application claims the benefit of U.S. Provisional Application No. 60/764,200 filed 31 Jan. 2006, entitled “Physical On Demand,” which is incorporated herein by reference. 
     FIELD OF THE INVENTION 
     The present invention relates to remote manufacturing of software media over a network. More particularly, the present invention relates to a system and related method for creating and managing production of physical copies of software. 
     BACKGROUND OF THE INVENTION 
     Historically, to make physical software, one would have to make many copies of the product which may or may not sell before the product is obsolete. A need exists for a system that allows you to sell physical copies of your software created to order. No extra inventory is left on hand and there is no need to dispose of obsolete products. The issue from an administrative point of view, is that all of the compact disc (CD) or digital video disc (DVD) contents and graphics have to be uploaded and maintained. Software publishers generally want to produce on demand software CDs or DVDs as required for purchases to avoid maintenance of the stock of product. 
     The present invention provides a solution to these needs and other problems, and offers other advantages over the prior art. 
     BRIEF SUMMARY OF THE INVENTION 
     The present invention is related to a software system that solves the above-mentioned problems. In accordance with one embodiment of the invention, creation of compact discs (CDs) containing full product files (executables, binaries, etc.) are described. This will allow clients to produce, on demand, software CD&#39;s as required for purchases and avoid maintenance of stock of product. Additionally, with physical on demand fulfillment, there will be no concerns surrounding backorder or cancellation of orders. 
     Additional advantages and features of the invention will be set forth in part in the description which follows, and in part, will become apparent to those skilled in the art upon examination of the following or may be learned by practice of the invention. 
    
    
     
       BRIEF DESCRIPTION OF THE DRAWINGS 
         FIG. 1  shows a diagram of a physical on demand system. 
         FIG. 2  shows an order process flow in the physical on demand system. 
         FIG. 3  shows a configuration for a POD production lab. 
         FIG. 4  shows a flowchart of process for using the POD system. 
         FIGS. 5 and 6  are sample user interface pages for product selection. 
         FIG. 7  is a sample user interface page for upload of a CD/product case image. 
     
    
    
     DETAILED DESCRIPTION 
       FIG. 1  shows a preferred embodiment of the present invention physical on demand (POD) system  100 . It will be appreciated by those skilled in the art that although the following describes creation of software CDs, the present invention may also be practiced with the creation of software, music, or video CDs or DVDs without departing from the scope and spirit of the present invention. There are three main actors in this system  100 , including a publisher  102 , an e-commerce provider  104 , and warehouses  106 . 
     Initially, a client representative of the e-commerce provider  104  introduces  107  the publisher  102  to the POD system  100 . Subsequently, the publisher  102  creates  108  a POD product within a commerce system. After creating the POD product, the publisher  102  loads  110  their product source data into the commerce engine  112 . Next, the POD product description and source data are submitted  114  to a quality assurance (QA) team at the e-commerce provider  104 . Once QA is done, an account development manager (ADM) provides  116  quality assurance results and an approval form to the publisher  102 . At this point the publisher  102  approves or declines  118  publication of their product in the POD system. If the publisher declines, the process returns to the initial state  108  in the publisher&#39;s control. After publisher  102  approval  120 , the ADM receives  122  electronic approval back from the publisher/client  102 . Thereafter, QA releases  124  the product and the product is ready to sell. 
     Whenever commerce engine  112  receives new approved products, it updates a POD library  138 . Within approximately one hour, new product information is loaded  140  into local POD systems in various parts of the world. These local POD systems may be located in a North American production lab  142 , a European production lab  144 , or other locations like Japan, Australia or India. 
     When orders for the product are received  126  by the e-commerce provider  104  for the product, the system dynamically routes the order to the nearest POD warehouse  106 . The nearest POD warehouse  106  is calculated to be the one that saves the customer the most shipping and customs fees. Received E-commerce orders are sent  128  to the regional POD production lab  130  where a software CD is produced and shipped via a carrier  132  (e.g. UPS, postal service) to the end consumer/shopper  134 . At this point, a software publisher  102  is paid  136 . Note, a publisher  102  is only charged a processing fee by an E-commerce provider  104  for actual orders, there are no extra fees or hidden costs. 
       FIG. 2  shows a typical order process flow  150  according to a preferred embodiment of the present invention. An end customer/user  148  places  152  an order for a POD product which is received by an E-commerce provider  104  commerce engine  112 . The commerce engine  112  sends  154  a burn request XML message to the POD library/system  138 . The POD library/system  138  sends  156  the POD burn request via a secured copy mechanism to the appropriate POD production lab  130 . In parallel, the commerce engine  112  places  158  an order extract on an FTP server  160 . The warehouse  106  retrieves  162  the order extract file from the FTP server  160  and merges that with the POD burn request  156 . Once the POD production lab  130  completes the CD burn, it notifies  164  the FTP server that the order status has changed by placing a file back on the FTP server. Additionally, the warehouse  106  matches  166  the burned CD with order extract file, assembles the CD into a case and ships it to the end customer/user  148 . 
       FIG. 3  shows a configuration for a POD production lab  130 . The production lab  130  is connected to the internet  170  through an internet router  172 . The router  172  is coupled to a firewall/VPN server  174  on a DMZ network segment  176 . The firewall/VPN server  174  is also connected to a CD burner network segment  178  and protects the production lab  130  from hackers and other bad elements on the internet  170 . Depending on the particular request received from the internet  170 , the request is routed by a managed switch  180  to a file cache server  182  that has an external RAID storage array  184  or a CD burner module  186 ,  188 . Each CD burner module  186 ,  188  consists of a CD burner  190 , computer  192 , and a printer  194 . 
       FIG. 4  shows a flow chart of a preferred embodiment process  310  for using a POD system  100  to remote manufacture software media from a network. The process begins by providing  311  an interface to a user for selection of a file. An order is received  312  from a user for purchase of the selected file. The order includes a file identifier related to the file and an order identifier related to the order. The order identifier is verified  313  based upon particular information related to the order. Verification may be done by verifying one or more of the following: a file identifier; a version identifier related to the file; a uniform resource locator for the file; or a customer identifier associated with the user. The production facility is selected  314  based upon particular information related to the order, including: (i) determining the production facility geographically close to the delivery location identified by the user; (ii) determining the time to manufacture based upon current production schedule; and (iii) determining the time to deliver to the location identified by the user based upon identified shipping constraints. The delivery of the file is processed  315  based upon the determining of time to deliver and providing verification of the order to the user. 
     This POD system  100  can be implemented in phases to:
         Allow fulfillment of software CDs created on demand; and   Implement Physical on Demand process logic to systematically determine predefined CD burning facilities closet to shopper&#39;s location.       

     Assumptions for this system are that:
         Fixed pricing for all physical on demand products. No special pricing will be supported. (i.e. Tiered pricing, revenue share, discounts);   The extract will burn the version of the product, which is active at the time the order was received;   The production system can be integrated with other systems so that functionality developed within one system should replicate/integrate with other systems;   Each location will be treated separately to support their own internal SKU numbers;   CDs will use a standard linear file submission to manage the creation process;   Process logic should determine nearest shipping location. If unable to determine optimal shipping location, then net fulfillment will be used as the default shipping locale to the shopper; and   The overall system will support more than 1 location per country with an unlimited number of CD creation machines per location.       

     The following items may be added later to enhance the overall process or system:
         Pre-order functionality may be added;   Multiple products on a single CD could be added; and   Physical on demand products cancellation process could be added.       

     The system will be set up using a catalog manager so that a product can be selected as on demand fulfillment. This will indicate that the product upon purchase will be fulfilled through the creation of the product CD&#39;s at a predefined CD Burning Facility. At a site level, a CD fulfillment (whether on demand or to go) location will systematically be determined and established. Process logic should determine nearest shipping location. If unable to determine nearest location, net fulfillment will be used as the default shipping locale. QA is the only group that can release a new or revise physical on demand product or version. Only after the release is signed will QA activate CD. 
     One system preferably will handle all North American physical on demand orders. Net fulfillment will handle Europe (and service as the default facility). The United Kingdom will handle all other countries. When client need arises, UPS shipping can handle the Asia-Pacific region. 
     For products that are fulfilled through physical on demand, a publisher will have the ability to maintain the following information:
         Case Label information; includes image, spine text and text colour, front case text areas and associated colours (areas yet to be defined)   CD Information; includes background image and text colour   Files; upload and associate files required for product. Space required for the files will require validation. The system must ensure that the files take up no more than 2 CD&#39;s worth of space. In the event that this occurs, an error will be displayed to the user       

     The commerce engine  112  shall support an FTP process for moving uploaded binaries and executables to the POD servers  130  upon activation. The commerce engine  112  shall support physical on demand as a Global Family. (Ex. Download, Physical, Software, Physical on Demand). Versions of theses products will be handled as variations in the commerce engine  112 . Fulfillment centers will support all shipping methods. For example, UPS Ground, Federal Express Overnight, Next-day, Second day UPS and DSS will be treated as separate shipping locations for support of their own internal SKU numbers 
     The commerce engine  112  shall support post-CD activation process to alert mail groups of additions/changes to the client DVD insert file. Upon upload and activation of a new or existing product, the commerce engine  112  will email two Outlook defined mail groups (Operations, Print Vendors—TBD). Email contents will contain file attachments (PDF) of new/updated DVD insert received from vendor. 
     Product setup directory (CD files) should be limited to a size of 690 MB. This does not apply to images for labeling and jacket creation. Those files will be kept in a separate directory. In case of a production failure, the system will be developed to re-queue; (Event will trigger a configurable email notification with information about systems failure). 
     Product Purchase 
     At time of purchase for any product requiring CD fulfillment, a fulfillment request  154  will be forwarded to the Associated CD Fulfiller  130  for the site. Ordering a product as Physical on Demand will not allow the client/customer to receive a Backup CD for that same product. Physical on Demand products will be considered Requesting Fulfillment at time of fulfillment request. The Fulfiller  130  will supply a shipment notice. This notice will act as the indicator of fulfillment (triggering any events such as costing/accounting and order notifications). 
     Product Fulfillment 
     Physical on Demand machines will require the ability to print CD information in color. POD machines will require the ability to print CD information in black &amp; white. Shipping locale shall generate packing slips in the country&#39;s default language only (Net Fulfillment will create packing slips in English only). In the event a Physical on Demand machine goes down, the second Physical on Demand machine will maintain processing of requests. Upon receipt of a Physical on Demand fulfillment request, the machine will extract all files required and burn to a CD. These files include executables and binaries. Case Label generated for Physical on Demand will contain:
         Return address;   Mailing address; and   Barcode.       

     CD Label generated will contain:
         Customer Name;   Barcode;   Disc Number (example 1 of X); and   Order Id.       

     Barcodes contained on the Case Label and the CD Label will be scanned and matched to allow the completion of the pick/pack/ship process. For orders containing two CD&#39;s will require the ability to associate each CD barcode with the same label barcode. Countries will be defined in a data repository for fulfillment centers of Physical on Demand products. Based on country definitions and logic, a systematic process should invoke which POD extracts and processes the order. Countries:
         North America—Handles all North American POD orders;   Europe—Net Fulfillment handles all European POD orders;   United Kingdom—Handles all other countries; and   APAC—UPS handles all POD orders.
 
If a country code cannot be determined to process a POD order, Europe will be used at the default.
       

     Once product is shipment ready, the CD Fulfiller will create a shipment notice file. This file will contain order information as well as tracking information confirming orders that have been fulfilled. During the implementation, a time frame for these files will be established. The Physical on Demand delivery will include a CD and Case. Physical on Demand will be processed through typical accounting systems like physical fulfillment of products. 
     Post Fulfillment Processing 
     The process manager or owner will receive a shipment notice from each CD Fulfiller. Upon receipt of file, order will be updated with shipment information, and shipment confirmation notification will be forwarded to the Customer with provided tracking information. Costing/Accounting for shipped orders will be processed as they are currently by physical orders. Once the order reaches a state of shipped, costing will be triggered and allow for recognition of revenue. Accounting will be notified (via email) to setup a transaction fee for physical orders based on each POD. Once set up, Accounting personnel charge a standard fee for each unit. Attributes to facilitate Accounting/Costing for Physical on Demand are: SKU#, VERSION ID and PRICE. 
     Customer Service 
     A preferred system, namely the Commerce engine  112  will support:
         Reships. Will function as a new order; and   A zero price will be charged to the customer; however the system should still charge the POD system. That cost will be transferred back to the vendor.       

     Digital (software) products cannot be returned physically. Therefore for this project we authorize the use of an electronic letter of destruction (eLOD). There is no impact to Customer Service. Physical on Demand will be integrated just as current physical fulfillment is integrated with Customer Service. 
     Reporting 
     The Commerce engine  112  will generate additional reports to capture the following:
         Number of Physical on Demand versions live;   Sales by POD region, including (i) Region Codes: (North America, Europe, UK, APAC) and (ii) Filter by POD fulfillment center name; and   Average fee charged for Physical on Demand product.       

     Accounting reports such as the penetration report will operate as it currently stands. Fulfillment of Physical on Demand will be integrated to act as any physical fulfillment of product is currently reported 
     Notifications 
     Standard Order Confirmation will be utilized for Physical on Demand fulfillment. This fulfillment process will act as any physical fulfillment currently does. Customer will be informed that further notification from E-commerce provider will indicate when fulfillment has been completed. 
     Production failure event notification will be utilized for Physical on Demand. In the case of a system down or failure, the event will be logged in a database. From this status logged operation, a configurable email will be sent to notify a specified user(s) to take action. 
     Standard Shipping Confirmation will be utilized for Physical on Demand fulfillment. Upon receipt of shipping notification from the Fulfiller, the e-commerce system will generate this notification to the Customer to indicate fulfillment has been completed and product should be expected shortly. 
     Page Mock Ups 
     Below is a brief description of the web page flow of user interfaces for this process. The Product Search Page allows a client/administrator to select a product from the Catalog Manager (page not shown). The Product Selection pages shown in  FIGS. 5 and 6  allow the client/administrator to select what digital product the Physical On Demand will correspond to. They will also upload the relevant files/file structure that is to be burnt onto the CD. The Upload CD Image Page shown in  FIG. 7  allows the client/administrator to upload an image for the top of the CD itself. They will also be able to view what the CD would look like with the image on it. The Upload CD Jacket Page allows the client/administrator to upload images for the front, back and spine of the CD Jacket. They will also be able to preview what the jacket will look like. The print/design specifications for the CD jacket include: label insert measurement, resolution, image format, and bleed zone. More specifically, these specifications are:
         Label Insert Measurement: (Bleed Zone) The insert for the DVD case will measure 7¼×10¾ inches. (Live Zone=image size=cut line=7¼″×10¾″).   Resolution: For both the CD label and the DVD case the resolution is 300 dpi.   Image Format: The image for both the CD label and DVD case label must be a Microsoft JPEG.   Bleed Zone: Any edge with a full-bleed should extend ¼″ beyond the cut line. Consequently since the DVD case label is a 4-edge bleed image, the size would be 7⅝″×11″) text should be no closer than ¼″ from the edge of the cut line. Color Range—The printers are CMYK but an “RGB.eps” image is preferred for the DVD cover only.       

     Use Cases 
     For the following description, the following definitions will outline each actor in the physical on demand process. A Customer purchases product, which requires CD creation. A Client owns product which has Physical on Demand options available. A Fulfiller fulfills orders for CD portions of Physical on Demand product. The commerce engine  112  hosts and manages sales of Physical on Demand products for Client sites. In the following tables, each major process is outlined. 
     
       
         
               
             
               
               
             
               
               
               
             
           
               
                 TABLE 1 
               
             
             
               
                   
               
               
                 Create Physical on Demand Product 
               
             
          
           
               
                 Information 
                 Details 
               
               
                   
               
               
                 Use case name 
                 Same 
               
               
                 Summary 
                 Client establish a product for purchase on Client site 
               
               
                   
                 that contains CD fulfillment 
               
               
                 Primary actor 
                 Client 
               
               
                 Preconditions 
                 Client site exists. CD Burning facility location has 
               
               
                   
                 been established for site 
               
               
                 Minimal 
                 Any appropriate error messaging is 
               
               
                 guarantees 
                 communicated throughout the creation process 
               
               
                 Success 
                 Product is added and available for physical on 
               
               
                 guarantees 
                 demand 
               
               
                 Trigger 
                 Client adds product 
               
             
          
           
               
                 Basic course 
                 1. 
                 Client adds product 
               
               
                 of events 
                 2. 
                 System displays product details page 
               
               
                   
                 3. 
                 Client adds product information. Indicates product 
               
               
                   
                   
                 type as Physical on Demand 
               
               
                   
                 4. 
                 System shows download product file information 
               
               
                   
                   
                 (i.e. File names, number of files) 
               
               
                   
                 5. 
                 Systems allows client to specify platform type 
               
               
                   
                   
                 (Ex. Windows, MAC) 
               
               
                   
                 6. 
                 System indicates to establish CD image information 
               
               
                   
                 7. 
                 System indicates to establish Case Jacket 
               
               
                   
                   
                 information 
               
               
                   
                 8. 
                 Client uploads images and establishes settings for 
               
               
                   
                   
                 CD and Case Jacket 
               
               
                   
                 9. 
                 System adds files to Physical on Demand FTP 
               
               
                   
                   
                 Server 
               
               
                   
                 10. 
                 Client completes product set up process and 
               
               
                   
                   
                 deploys/publishes product 
               
               
                   
                 11. 
                 System adds files to Physical on Demand FTP 
               
               
                   
                   
                 Server 
               
               
                 Extensions 
               
               
                   
               
             
          
         
       
     
     
       
         
               
             
               
               
             
               
               
               
             
           
               
                 TABLE 2 
               
             
             
               
                   
               
               
                 Purchase Physical on Demand Product 
               
             
          
           
               
                 Information 
                 Details 
               
               
                   
               
               
                 Use case name 
                 Same 
               
               
                 Summary 
                 Customer purchases product that contains 
               
               
                   
                 Physical on Demand fulfillment 
               
               
                 Primary actor 
                 Customer 
               
               
                 Preconditions 
                 Product has been created and established 
               
               
                   
                 with Physical on Demand fulfillment 
               
               
                 Minimal guarantees 
                 Any appropriate error messaging is 
               
               
                   
                 communicated during the purchase process 
               
               
                 Success guarantees 
                 Product is purchased by Client. Fulfillment 
               
               
                   
                 request is forwarded to appropriate Physical 
               
               
                   
                 on Demand fulfillment center 
               
               
                 Trigger 
                 Customer adds product to cart 
               
             
          
           
               
                 Basic course of events 
                 1. 
                 Customer adds product to cart 
               
               
                   
                 2. 
                 System displays Shopping Cart page with 
               
               
                   
                   
                 added product 
               
               
                   
                 3. 
                 Customer chooses Physical on Demand 
               
               
                   
                   
                 option; checks out 
               
               
                   
                 4. 
                 System performs standard check out process. 
               
               
                   
                   
                 Financial information and screening 
               
               
                   
                   
                 is successful. Order is created. Product 
               
               
                   
                   
                 requires physical on demand fulfillment. 
               
               
                   
                   
                 Fulfillment request is forwarded to 
               
               
                   
                   
                 predefined site based on ship to 
               
               
                   
                   
                 location. Thank You page is displayed. 
               
               
                   
                   
                 Order Confirmation email is forwarded 
               
               
                   
                   
                 to Customer 
               
               
                 Extensions 
               
               
                   
               
             
          
         
       
     
     
       
         
               
             
               
               
             
               
               
               
             
               
               
             
               
               
             
           
               
                 TABLE 3 
               
             
             
               
                   
               
               
                 Fulfill Physical on Demand Product 
               
             
          
           
               
                 Information 
                 Details 
               
               
                   
               
               
                 Use case name 
                 Fulfill Physical on Demand Product 
               
               
                 Summary 
                 Fulfiller receives request for Physical on Demand fulfillment. Order is 
               
               
                   
                 fulfilled and indicated to E-commerce provider 
               
               
                 Primary actor 
                 Fulfiller 
               
               
                 Preconditions 
                 Order has been placed with Physical on Demand product requiring fulfillment 
               
               
                 Minimal guarantees 
               
               
                 Success guarantees 
                 Physical on Demand Product is created and fulfilled 
               
               
                 Trigger 
                 Physical on Demand request is received 
               
             
          
           
               
                 Basic course of events 
                 1. 
                 Fulfiller receives fulfillment request. Request is forwarded to Physical on 
               
               
                   
                   
                 Demand robot for creation 
               
               
                   
                 2. 
                 Robot receives request. Extracts product files and burns CD utilizing 
               
               
                   
                   
                 predefined settings established for CD information (colour/background 
               
               
                   
                   
                 image) 
               
               
                   
                 3. 
                 Barcode on CD is scanned 
               
               
                   
                 4. 
                 Colour printer receives request for generation of CD Case Jacket utilizing 
               
               
                   
                   
                 any configuration established 
               
               
                   
                 5. 
                 CD is placed in CD Case. Case Jacket is inserted to Case. Barcode is 
               
               
                   
                   
                 scanned on CD. Barcode is scanned on Case. Match is found. Package is 
               
               
                   
                   
                 shrink wrapped 
               
               
                   
                 6. 
                 Depending on fulfillment center, tracking number is assigned 
               
               
                   
                 7. 
                 Order is shipped to Customer. 
               
               
                   
                 8. 
                 Shipping Notification is forwarded to E-commerce provider 
               
               
                   
                 9. 
                 E-commerce provider receives shipping notice. Updates order 
               
               
                   
                   
                 information. Sends Shipping Confirmation email to Customer with 
               
               
                   
                   
                 appropriate tracking number. Accounting/Costing recognizes revenue 
               
             
          
           
               
                 Extensions 
                 2b. Robot is down 
               
             
          
           
               
                   
                 2b1. Robot receives request. System is down. Request is forwarded 
               
               
                   
                 to secondary Physical on Demand robot. Files are extracted and 
               
               
                   
                 burned on CD utilizing predefined CD configurations 
               
               
                   
               
             
          
         
       
     
     
       
         
               
             
               
               
             
               
               
               
             
           
               
                 TABLE 4 
               
             
             
               
                   
               
               
                 Receive Shipping Notice 
               
             
          
           
               
                 Information 
                 Details 
               
               
                   
               
               
                 Use case name 
                 Receive Shipping Notice 
               
               
                 Summary 
                 E-commerce provider receives shipping notice 
               
               
                   
                 from Fulfiller that Physical on Demand 
               
               
                   
                 product has been processed and shipped 
               
               
                   
                 to Customer 
               
               
                 Primary actor 
                 E-commerce provider 
               
               
                 Preconditions 
                 Order has been processed by Fulfiller 
               
               
                 Minimal guarantees 
               
               
                 Success guarantees 
                 Customer is indicated of fulfillment. 
               
               
                   
                 Order is settled and revenue is recognized 
               
               
                 Trigger 
                 Shipping Notice is received 
               
             
          
           
               
                 Basic course of events 
                 1. 
                 Shipping Notice is received from Fulfiller 
               
               
                   
                 2. 
                 System updates order information of 
               
               
                   
                   
                 fulfillment. Forwards shipping confirmation 
               
               
                   
                   
                 to Customer to indicate fulfillment. 
               
               
                   
                   
                 Accounting/Costing is performed. 
               
               
                   
                   
                 Revenue is recognized 
               
               
                 Extensions 
               
               
                   
               
             
          
         
       
     
     It is to be understood that even though numerous characteristics and advantages of various embodiments of the present invention have been set forth in the foregoing description, together with details of the structure and function of various embodiments of the invention, this disclosure is illustrative only, and changes may be made in detail, especially in matters of structure and arrangement of parts within the principles of the present invention to the full extent indicated by the broad general meaning of the terms in which the appended claims are expressed. For example, the particular elements may vary depending on the particular application for the web interface such that different dialog boxes are presented to a user that are organized or designed differently while maintaining substantially the same functionality without departing from the scope and spirit of the present invention.

Technology Classification (CPC): 6