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When was Admedika founded?

AdMedika was founded in 2002

When did Admedika become part of the Telkom Group?

AdMedika became part of the Telkom Group in 2010 through PT Multimedia Nusantara (TelkomMetra)

What steps is AdMedika taking to transform its business?

AdMedika is taking steps to transform from a Third Party Administration (TPA) service provider into a comprehensive healthcare service provider

How many health facilities have collaborated with AdMedika and how many members have trusted AdMedika?

AdMedika has collaborated with more than 8400 health facilities and has been trusted by more than 5,300,000 members

In which countries are AdMedika partner facilities located?

Facilities from AdMedika partners are spread across various regions in Indonesia and neighboring countries such as Malaysia, Singapore, India and China

What is AdMedika's vision?

to become the largest provider of health service solutions in Indonesia

What is AdMedika's mission?

is to strengthen its position as a leader in the TPA business

What is the vision and mission of AdMedika?

AdMedika's vision is to become the largest healthcare solutions provider in Indonesia, and its mission is to strengthen its position as a leader in the TPA business

segmentation used in STP (Segmenting, Targeting, Positioning) Product AdClaim Managed Care?

Geographic Segmentation, Psychographic Segmentation, Behavioral Segmentation

AdClaim Managed Care Geographic Segmentation?

Targeting companies and insurance in West Java, Central Java, Banten, Bali, DKI Jakarta, East Java, Kalimantan and Sumatra

AdClaim Managed Care Psychographic Segmentation?

Targeting labor-intensive companies, BUMD/BUMN, Yakes, holding companies, and industries/regions

Behavioral Segmentation

Targeting companies that want to streamline employee health costs, companies that manage health costs in-house or with indemnity services, insurance with managedcare products, and insurance that focuses on lower middle or upper middle social classes.

What are the CoB AdClaim Product segmentations?

Geographic Segmentation, Psychographic Segmentation, Behavioral Segmentation

AdClaim Managed Care Geographic Segmentation?

Focus on companies and insurance in several specific regions in Indonesia

AdClaim Managed Care Psychographic Segmentation?

Targeting labor-intensive companies, BUMD, regional governments, ministries, Yakes, holding companies, and industries/regions

Behavioral Segmentation

companies that want to increase the efficiency of health costs, use BPJS services, have BPJS top-up products, and various conditions of cooperation with providers

Who is the target market for AdMedika's Managecare and BPJS Top Up products?

1. Corporate holdings, large companies, companies with limited health budgets, those that have class 1 health facilities or special agreements with providers, and companies that do not require indemnity services, especially those in West Java, Central Java, Banten, Bali

What is the purpose of behavioral segmentation in the context of AdMedika's Managed Care Insight?

The goal of behavioral segmentation in the context of ADMEDIKA's Managed Care Insight is to identify and target companies and insurers based on their specific needs and behavior regarding managing health costs.

What does Telemedicine offer the public, especially in areas with a limited number of doctors?

Telemedicine offers convenience for people, especially in areas with a limited number of doctors, to obtain health services.

How has the COVID-19 pandemic affected public perception of Telemedicine services?

The COVID-19 pandemic has made patients more aware of the risks of visiting hospitals, forcing both patients and doctors to use telehealth services.

What are the main challenges facing the Telemedicine industry in Indonesia?

The Telemedicine industry in Indonesia faces several main challenges.

How does Telemedicine have the potential to change health services in Indonesia?

Telemedicine has the potential to revolutionize health services in Indonesia by offering easier and more affordable access to health services, especially in areas with a limited number of doctors.

What are the main problems with the paper-based health claims process that AdMedika is trying to overcome with CMS services?

The paper-based health claims process has proven to be inefficient, lacks transparency, and is prone to abuse.

What is the solution to overcome the problem of paper-based claims processing?

AdMedika addresses this problem by providing Electronic Data Capture (EDC) based CMS services which increase efficiency, transparency and reduce the risk of misuse.

How does AdMedika make the health claims process easier through their services?

AdMedika makes the health claims process easier by using Electronic Data Capture (EDC) which is placed at each partner health service provider (provider) and connected to the AdMedika Claim Processing System (AdCPS) application and Data Center.

What are the benefits for participants from AdMedika Claims Management services?

ease in diverting human resources to other tasks, managing employee health budgets more easily, supporting quality and efficient employee health services, and supporting internal and external coordination of the company in providing employee health services.

What are the cost benefits of AdMedika Claims Management services?

The cost benefits of AdMedika Claims Management services include cost efficiency, time efficiency, and shortened claims cycles, which contribute to reduced overhead and improved corporate financial management.

How does AdMedika Claims Management service support compliance and performance management?

AdMedika Claims Management Services supports compliance and performance management by increasing professionalism, providing auditable and accountable documentation, and improving company access and services to health resources such as hospitals and regular doctors.

What is E-stamp?

E-stamp is an electronic seal that replaces the physical seal on official documents, enabling an efficient and easy document stamping process in a digital environment.

What components are in the E-stamp system?

E-seal components include a digital system, digital certificates, electronic signatures, stamp data, a central database, and security algorithms.

What are the benefits of using Admedika E-stamps for providers or hospitals?

data confidentiality guaranteed by Admedika, effective management of medical documents related to patient data protection (PDP), existing collaboration with hospitals through PKS, and cost savings thanks to documents in softcopy form.

What is the process for purchasing and using E-stamps in the AdPAS application by the provider?

The process of purchasing and using E-stamps includes sending an SPK by the provider to order the number of E-stamps as initial stock in the AdPAS application, with a minimum purchase of 500 E-stamps.

What provider documents can be affixed with E-seal in the AdPAS application?

Inpatient Statement and Invoice with a value of more than Rp.

How does AdMedika support providers or hospitals in the process of socializing and using E-stamps?

assisting the process of socializing the purchase and use of E-stamps, setting document templates that will be affixed with E-stamps.

What is I-Assist?

I Assist is a guarantee for medical expenses carried out abroad and emergency medical evacuation services, which are available in all health facilities throughout the world

What are the I-Assist services

emergency medical evacuation, sending a doctor or specialist, arranging the delivery of bodies, assistance for lost luggage or travel documents, 24-hour medical consultation and referral services, as well as various other emergency medical services

How many health facilities collaborate with I-Assist?

AdMedika collaborates with more than 40,000 health facilities spread across 237 countries and more than 7,800 health facility partners throughout Indonesia through the I Assist Network.

What specific services does I-Assist Med provide?

I-Assist Med provides emergency medical evacuation services, sending doctors or specialists, arranging the delivery of bodies, assistance for lost luggage or travel documents, 24-hour medical consultation and referral services, as well as various other emergency medical services to help members while abroad

Who is I-Assist Go designed for and what guarantee does it offer?

I Assist Go is designed for short-haul travel insurance coverage, medical tourist and expatriate insurance.

What is MyAdMedika?

MyAdMedika is a mobile application that provides complete health information for members, facilitating access to various health services digitally.

How does the MyAdMedika application help users?

MyAdMedika allows members to find out health recommendations, claim status, claim history, have a digital member card, contact the 24-hour help center, find out their plan

What benefits does the MyAdMedika application offer to its users?

find out health recommendations based on profile, status of claims being processed, claim history, digital membership card, access special button to contact the 24-hour help center, information about plans

Can MyAdMedika be customized?

Yes, MyAdMedika allows other brands to customize application features according to their needs.

Who founded TelkoMedika and when?

TelkoMedika was founded by PTAdministration Medika (AdMedika) and the Telkom Health Foundation at the end of 2008.

What is the main focus of the services provided by TelkoMedika?

providing routine examination services, referrals and periodic health examinations for employees, prospective employees and the general public as preventive measures.

Where can TelkoMedika services be found?

Jakarta, Medan, Palembang, Lampung, Bogor, Depok, Semarang, Bandung, Surabaya, and a number of other cities

What types of health services does TelkoMedika offer?

clinics, laboratories, pharmacies, optics and other health services.

What is Adbrief?

collaboration with experts in analyzing information and presenting data that is useful in making strategic decisions by hospitals, companies, insurance and other institutions

What benefits does Adbrief offer?

improve the quality of health services, minimize risks that will occur, and assist in making strategic decisions, formulating promotive, preventive and curative plans.

How does Adbrief Analytics help institutions in decision making?

Adbrief Analytics works together with data scientists and health experts, using infrastructure with the latest technology, to help companies, hospitals, insurance and other institutions make fast and accurate strategic decisions.

What are the advantages of Adbrief Dashboard?

Adbrief Dashboard presents information that has been curated by the AdMedika team in an interactive dashboard, allowing readers to focus on crucial information that plays a significant role in decision making.

What does AdKes provide?

medical equipment for hospitals, clinics, schools, or other health institutions.

What benefits does AdKes offer to health institutions?

improve hospital service facilities, support the efficiency of activities carried out by medical personnel, and help provide more accurate medical data.

What is Hisys and what are its main capabilities?

Hisys is a web application solution that is used as an information system that includes patient service management and reporting management

What are Hisys' abilities?

high level of security, integrated with BPJS, Indonesia Case Base Groups (INA-CBGs), 24 hour service facilities, accredited, digital medical records, can be customized

What is ePuskesmas?

ePuskesmas is a web-based application used by community health centers as an information system that integrates service units up to management level, specifically designed to meet the needs of community health centers

What are the benefits of ePuskesmas?

integrated with third party applications, cloud-based, no installation, available dashboard for monitoring, comprehensive reports, responsive design, and interconnection with network health facilities.

What is digiclinic?

a web-based solution that is here to modernize health services by offering convenience

What are the benefits of digiclinic?

24 hour access, without installation, ease of development, integration with participant eligibility letter (SEP) BPJS Health and Indonesia Case Base Groups (INA-CBGs), SMS gateway, online payment, and automation of registration to become an AdMedika partner

What are AdMedika's Core Values?

Trustworthy, Competent, Harmonious, Loyal, Adaptive, Collaborative

Explain the meaning of Amanah's Core Value?

uphold the trust given.

Explain the meaning of Competent Core Values?

continue to learn and develop capabilities.

Explain the meaning of Harmonious Core Values?

care for each other and respect differences.

Explain the meaning of Core Value Loyalty?

dedicated and prioritizing the interests of the nation and state

Explain the meaning of Adaptive Core Value?

continue to innovate and be enthusiastic in driving or facing change

Explain the meaning of Collaborative Core Values?

build synergistic cooperation

What awards has AdMedika received?

1. Gold Award at the 2022 Asia Pacific Stevie Awards for Accelerate the digitization of Indonesian Health with Region Health Office in the Innovation in Health Care Industries category, 2. TPA with Highest Number of Referral Award.

What certificate does Admedika have?

1. ISO 9001:2015 for Quality Management Systems in May 2020 by MSC Global

What patents and other awards has Admedika received?

EDC

What is the purpose of the anti-bribery policy implemented by AdMedika?

1. to carry out company operations ethically and responsibly

How does AdMedika guarantee the implementation of anti-bribery policies?

1. provide responsibility, authority and independence to the Anti-Bribery Compliance Function (FKAP)

How does AdMedika ensure their commitment to anti-bribery policies?

1. comply with applicable laws and other regulations

How does AdMedika expand its services at the regional level?

AdMedika takes advantage of synergies within the business group to expand the reach of its services, not only in Indonesia but also at the regional level, through various digital health solutions.

What are the main services offered by AdMedika?

Health claims administration, MyAdMedika mobile application for accessing digital health services, and Health Facility Management Services (Provider Management Service) to assist health facilities in managing operations.