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98a6dbc997614ceb8e0734dda38b2524 | agent | 2023-09-09T15:08:03+00:00 | Thank, thank you for calling Union Mobile. My name is Ray, how can I assist you today? |
98a6dbc997614ceb8e0734dda38b2524 | client | 2023-09-09T15:08:10.846154+00:00 | Hi, I'm having some issues with my phone service. I've been experiencing dropped calls, poor reception, and data connectivity problems. |
98a6dbc997614ceb8e0734dda38b2524 | agent | 2023-09-09T15:08:20.076923+00:00 | Sorry to hear that, Alissa. Can you please verify your identity for me? I'll do my best to help you resolve the issue. |
98a6dbc997614ceb8e0734dda38b2524 | client | 2023-09-09T15:08:30.692308+00:00 | Sure, my account PIN is 1234. |
98a6dbc997614ceb8e0734dda38b2524 | agent | 2023-09-09T15:08:33.461539+00:00 | Thank you, Alissa. I'm unable to verify your identity with the P you provided. Can you please try again? |
98a6dbc997614ceb8e0734dda38b2524 | client | 2023-09-09T15:08:42.230770+00:00 | Okay, let me check again. My account PIN is 5678. |
98a6dbc997614ceb8e0734dda38b2524 | agent | 2023-09-09T15:08:46.846155+00:00 | I apologize, but that doesn't seem to be working either. Can you please try one more time for me? |
98a6dbc997614ceb8e0734dda38b2524 | client | 2023-09-09T15:08:55.615386+00:00 | Alright, my account PIN is 9012. |
98a6dbc997614ceb8e0734dda38b2524 | agent | 2023-09-09T15:08:58.384617+00:00 | Thank you, Alissa. I'm now able to verify your identity. I see that you've had some issues with your phone service. Can you tell me a little bit more about what's been happening? |
98a6dbc997614ceb8e0734dda38b2524 | client | 2023-09-09T15:09:13.615386+00:00 | Yeah, like I said, I've been experiencing dropped calls, poor reception, and data connectivity problems. It's been really frustrating. |
98a6dbc997614ceb8e0734dda38b2524 | agent | 2023-09-09T15:09:22.384617+00:00 | I understand how frustrating that must be for you. I me see what I can do to help. Can you tell me a little bit more about your phone and the areas where you're experiencing these issues? |
98a6dbc997614ceb8e0734dda38b2524 | client | 2023-09-09T15:09:39.461540+00:00 | Sure, I have an iPhone 12 Pro and I live in downtown Los Angeles. |
98a6dbc997614ceb8e0734dda38b2524 | agent | 2023-09-09T15:09:45.923078+00:00 | Thank you for providing that information, Alissa. Based on what you've told me, it sounds like there might be some network issues in your area. Let'm going to go ahead and escalate your issue to our engineering team. They'll work on resolving the problem as soon as possible. In the meantime, I recommendd like to offer you a complimentary 1-month subscription to our Premium Data Plan, which will give you an extra abyte of data per month. Would you like to take advantage of this offer? |
98a6dbc997614ceb8e0734dda38b2524 | client | 2023-09-09T15:10:25.615386+00:00 | Yes, that sounds great. Thank you! |
98a6dbc997614ceb8e0734dda38b2524 | agent | 2023-09-09T15:10:28.384617+00:00 | You're welcome, Alissa. Is there anything else I can assist you with today? |
98a6dbc997614ceb8e0734dda38b2524 | client | 2023-09-09T15:10:34.384617+00:00 | No, that's all. Thanks you so much for your help, Ray. |
98a6dbc997614ceb8e0734dda38b2524 | agent | 2023-09-09T15:10:39.461540+00:00 | You're welcome, Alissa. Have a great day and thank you for choosing Union Mobile. |
0e79164e7b8b4633bc1424637eacab32 | agent | 2023-10-12T17:51:54+00:00 | Good afternoon, thank you for calling Union Mobile. My name is Marilou, how I'll be assisting you today. Could you please tell me a little bit more about the issue you're experiencing with your phone service? |
0e79164e7b8b4633bc1424637eacab32 | client | 2023-10-12T17:52:10.615385+00:00 | Hi Marilou, thanks for picking up. I've been having some problems with my phone service lately. I've been getting a lot of dropped calls, and my data connection has been really slow. It's been really frustrating. |
0e79164e7b8b4633bc1424637eacab32 | agent | 2023-10-12T17:52:27.230770+00:00 | Sorry to hear that, Jessica. Let me see if I can help you with that. Can you please verify your identity so I can look into this further for you? |
0e79164e7b8b4633bc1424637eacab32 | client | 2023-10-12T17:52:41.076924+00:00 | Sure, my account PIN is 1234. |
0e79164e7b8b4633bc1424637eacab32 | agent | 2023-10-12T17:52:43.846155+00:00 | Thank you, Jessica. Just moment please while I check on your account. (pause) Okay, I see that you're experiencing some issues with your service. Let me see what might be causing this. Can you tell me a little bit more about your phone and the areas where you're experiencing these issues? |
0e79164e7b8b4633bc1424637eacab32 | client | 2023-10-12T17:53:07.384617+00:00 | Well, I have an iPhone 12 Pro, and it's been happening everywhere I go. I live in the city, so I wouldn't think it would be a coverage issue. |
0e79164e7b8b4633bc1424637eacab32 | agent | 2023-10-12T17:53:20.769232+00:00 | I understand. In that case, it's possible that there might be some network congestion in your area. I'm going to suggest a few thingshooting steps that might help improve your service. First, have you tried restarting your phone recently? |
0e79164e7b8b4633bc1424637eacab32 | client | 2023-10-12T17:53:38.769232+00:00 | Yeah, I've tried that already. |
0e79164e7b8b4633bc1424637eacab32 | agent | 2023-10-12T17:53:41.076924+00:00 | Alright. In that case, let me suggest a few other things. Have you checked to see if there are any software updates available for your phone? |
0e79164e7b8b4633bc1424637eacab32 | client | 2023-10-12T17:53:53.076924+00:00 | Yes, I haven't. How do I do that? |
0e79164e7b8b4633bc1424637eacab32 | agent | 2023-10-12T17:53:56.769232+00:00 | Sure, I can walk you through that process. Go to Settings, then General, then Software Update. If there's an update available, it will show up there. |
0e79164e7b8b4633bc1424637eacab32 | client | 2023-10-12T17:54:08.769232+00:00 | Okay, got it. |
0e79164e7b8b4633bc1424637eacab32 | agent | 2023-10-12T17:54:10.153847+00:00 | Great. If that doesn't work, we can try a few other troubles. Have you considered switching to a different network mode? Sometimes that can help improve service. You can do that by going to Settings, then Cellular, then Network Mode. Try switching between theTE and 4G to see if that makes a difference. |
0e79164e7b8b4633bc1424637eacab32 | client | 2023-10-12T17:54:34.615385+00:00 | Hmm, okay. I'll give that a try. |
0e79164e7b8b4633bc1424637eacab32 | agent | 2023-10-12T17:54:37.846154+00:00 | Excellent. And if that still't work, we can also try resetting your network settings. That will restore your network settings to their default state, which might help resolve the issue. To do that, go to Settings, then General, then Reset, then Reset Network Settings. |
0e79164e7b8b4633bc1424637eacab32 | client | 2023-10-12T17:54:58.153846+00:00 | Alright, I'll try that too. Thanks for walking me through all of this, Marilou. |
0e79164e7b8b4633bc1424637eacab32 | agent | 2023-10-12T17:55:04.615384+00:00 | You're welcome, Jessica. I apologize again for the inconvenience you've experienced, and I hope these steps help resolve the issue for you. If you have any further questions or concerns, feel free to reach out to us at any time. Is there anything else I can assist you with today? |
0e79164e7b8b4633bc1424637eacab32 | client | 2023-10-12T17:55:27.692307+00:00 | No, that's all for now. Thanks again, Marilou. |
0e79164e7b8b4633bc1424637eacab32 | agent | 2023-10-12T17:55:31.384615+00:00 | You're welcome, Jessica. Have a great day. |
9db3dbf522c3487691ce42dd23658e0a | agent | 2023-11-28T11:58:55+00:00 | Good afternoon, thank you for calling Union Mobile's 24/7 Phone Support. My name is Edythe, how can I assist you today? |
9db3dbf522c3487691ce42dd23658e0a | client | 2023-11-28T11:59:04.692308+00:00 | Hi Edythe, I'm having some issues with my phone service. I've been experiencing dropped calls, poor reception, and data connectivity problems. |
9db3dbf522c3487691ce42dd23658e0a | agent | 2023-11-28T11:59:14.384616+00:00 | Sorry to hear that, Nila. Can you please provide me with your account information so I can look into this further for you? |
9db3dbf522c3487691ce42dd23658e0a | client | 2023-11-28T11:59:25.000001+00:00 | Sure, my account number is #XXXXX. |
9db3dbf522c3487691ce42dd23658e0a | agent | 2023-11-28T11:59:27.769232+00:00 | Thank you, Nila. One moment please while I check on your account. (pause) It appears that there issue you're experiencing is related to a network outage in your area. Our engineers are working to resolve the issue as soon as possible. |
9db3dbf522c3487691ce42dd23658e0a | client | 2023-11-28T11:59:46.692309+00:00 | Oh, I see. When do you expect the issue to be resolved? |
9db3dbf522c3487691ce42dd23658e0a | agent | 2023-11-28T11:59:52.230771+00:00 | Unfortunately, I don't have an estimated time for resolution yet. However, I can suggest a few workarounds that may help improve your service in the meantime. Would you tried restarting your device or switching to a different network mode? |
9db3dbf522c3487691ce42dd23658e0a | client | 2023-11-28T12:00:10.230771+00:00 | Yes, I've tried both of those things and they haven't helped. Is there anything else I can do? |
9db3dbf522c3487691ce42dd23658e0a | agent | 2023-11-28T12:00:18.538463+00:00 | I apologize, but it seems that the issue is beyond what I can resolve over the phone. You'll need to call our dedicated support line for further assistance. The number is 1-800-123-4567. They'll be able to assist you with scheduling a technician visit or providing additional solutions. |
9db3dbf522c3487691ce42dd23658e0a | client | 2023-11-28T12:00:40.230771+00:00 | Okay, thank you for letting me know. |
9db3dbf522c3487691ce42dd23658e0a | agent | 2023-11-28T12:00:43.461540+00:00 | You're welcome, Nila. I apologize again for the inconvenience and appreciate your patience. Before we end this call, I want wanted to remind you that we value your feedback and would like to invite you to takeate in a brief survey regarding your experience today. Would you be interested in taking the survey? |
9db3dbf522c3487691ce42dd23658e0a | client | 2023-11-28T12:01:07.923078+00:00 | Sure, yes, I'd be happy to provide feedback. |
9db3dbf522c3487691ce42dd23658e0a | agent | 2023-11-28T12:01:11.615386+00:00 | Great, thank you, Nila. I'll go ahead and transfer you to the survey now. Thank you again for choosing Union Mobile. Have a great day! |
9db3dbf522c3487691ce42dd23658e0a | client | 2023-11-28T12:01:23.153848+00:00 | Thank you, Edythe. Bye for |
4562ec45ff3e433b8dac72d215c9124c | client | 2023-12-28T09:03:24+00:00 | Hi, I'm having some issues with my phone service. I've been experiencing dropped calls, poor reception, and data connectivity problems. Can you help me resolve this? |
4562ec45ff3e433b8dac72d215c9124c | agent | 2023-12-28T09:03:36+00:00 | Hello Betty, sorry to hear that. Let me see what might be causing the problem. Can you tell me a little bit more about the issues you're experiencing? |
4562ec45ff3e433b8dac72d215c9124c | client | 2023-12-28T09:03:48.923077+00:00 | Well, like I said, I've been getting dropped calls and poor reception. And when I try to use my data, it's really slow or doesn't work at all. It's really frustrating. |
4562ec45ff3e433b8dac72d215c9124c | agent | 2023-12-28T09:04:03.230769+00:00 | I understand how frustrating that must be for Let me check on your account real quick to see if there are any known issues in your area. Can you tell me what kind of phone you're using? |
4562ec45ff3e433b8dac72d215c9124c | client | 2023-12-28T09:04:20.307692+00:00 | I, sure'm using an iPhone 12. |
4562ec45ff3e433b8dac72d215c9124c | agent | 2023-12-28T09:04:23.076923+00:00 | Alright, let me check. (pause) Okay, it looks like there have been some reports of similar issues in your area. We're working on fixing them, but in the meantime, I can offer you a discount on your next bill as a gesture of goodwill. Would you like that? |
4562ec45ff3e433b8dac72d215c9124c | client | 2023-12-28T09:04:45.230769+00:00 | That sounds nice, but can you also help me troubleshoot the issue so it doesn't happen again in the future? |
4562ec45ff3e433b8dac72d215c9124c | agent | 2023-12-28T09:04:54.461538+00:00 | Of course! Let me walk you through a few steps you can try to improve your service. First, have you tried restarting your phone recently? |
4562ec45ff3e433b8dac72d215c9124c | client | 2023-12-28T09:05:06+00:00 | Yeah, I've tried that already. |
4562ec45ff3e433b8dac72d215c9124c | agent | 2023-12-28T09:05:08.307692+00:00 | Okay, no problem. Another thing you can try is checking to software updates. Make sure your phone is running the latest version of its operating system. |
4562ec45ff3e433b8dac72d215c9124c | client | 2023-12-28T09:05:20.307692+00:00 | Okay, I'll do that. What else can I do? |
4562ec45ff3e433b8dac72d215c9124c | agent | 2023-12-28T09:05:24.461538+00:00 | You can also try turning your phone off and then back on again. This will sometimes reset the network connection and improve service. |
4562ec45ff3e433b8dac72d215c9124c | client | 2023-12-28T09:05:35.076923+00:00 | Alright, I'll give that a try. Thank for your help, Guy. |
4562ec45ff3e433b8dac72d215c9124c | agent | 2023-12-28T09:05:40.153846+00:00 | You're welcome, Betty. Is hope those suggestions help resolve the issue for you. If you continue to experience problems, feel free to reach out to us againtime. Have a great day! |
4562ec45ff3e433b8dac72d215c9124c | client | 2023-12-28T09:05:54.461538+00:00 | Thanks, Guy appreciate it. Bye for now. |
6bb5af1b731e485794dbaf4975fe78e9 | agent | 2023-09-03T12:22:00+00:00 | Good afternoon, thank you for calling Union Mobile' My name is Leontine, how may I assist you today? |
6bb5af1b731e485794dbaf4975fe78e9 | client | 2023-09-03T12:22:08.307692+00:00 | Hi, I'm having some issues with my phone service. I've been experiencing dropped calls, poor reception, and data connectivity problems. |
6bb5af1b731e485794dbaf4975fe78e9 | agent | 2023-09-03T12:22:17.538461+00:00 | Sorry to hear that, Geary. Can you tell me a little bit more about the problem you're facing? For example, are these getting any error messages or is certain features not working properly? |
6bb5af1b731e485794dbaf4975fe78e9 | client | 2023-09-03T12:22:32.769230+00:00 | Yeah, I've been getting a lot of "no service" notifications and and my data isn keeps dropping. It's really frustrating. |
6bb5af1b731e485794dbaf4975fe78e9 | agent | 2023-09-03T12:22:41.999999+00:00 | I understand. Let me see what might be causing the issue. Can you tell me your current? |
6bb5af1b731e485794dbaf4975fe78e9 | client | 2023-09-03T12:22:49.846153+00:00 | I'm in downtown Los Angeles. |
6bb5af1b731e485794dbaf4975fe78e9 | agent | 2023-09-03T12:22:52.153845+00:00 | Alright, I've checked on our network status and it looks like there might be some maintenance going on in your area. That could be causing the issues you're experiencing. |
6bb5af1b731e485794dbaf4975fe78e9 | client | 2023-09-03T12:23:05.538460+00:00 | Oh, okay. Is there anything you can do to fix it? |
6bb5af1b731e485794dbaf4975fe78e9 | agent | 2023-09-03T12:23:10.615383+00:00 | Yes, I can offer you a complimentary network booster that will help improve your signal strength and data connectivity. Would you like me to send one to your location? |
6bb5af1b731e485794dbaf4975fe78e9 | client | 2023-09-03T12:23:23.999998+00:00 | Really? That would be great, thank you! |
6bb5af1b731e485794dbaf4975fe78e9 | agent | 2023-09-03T12:23:27.230767+00:00 | Of problem, Geary. I'll go ahead and send one to your location right away. You should receive it within the next 24 hours. In the meantime, I recommend turning your phone off and back on to see if that helps resolve the issue. |
6bb5af1b731e485794dbaf4975fe78e9 | client | 2023-09-03T12:23:47.076921+00:00 | Okay, I'll try that. Thank you so much for your help, Leontine. |
6bb5af1b731e485794dbaf4975fe78e9 | agent | 2023-09-03T12:23:52.615383+00:00 | You're welcome, Geary. Is there anything else I can assist you with today? |
6bb5af1b731e485794dbaf4975fe78e9 | client | 2023-09-03T12:23:58.615383+00:00 | No, that's all for now. Thanks again! |
6bb5af1b731e485794dbaf4975fe78e9 | agent | 2023-09-03T12:24:01.846152+00:00 | You're welcome. Have a great day, Geary. |
47e90233be1748dbaede3da114fd6d0b | agent | 2023-09-10T12:13:09+00:00 | Good day, Carmela. Thank you for reaching out to Union Mobile's 24/7 Phone Support. My name is Yoel, and I'll be assisting you today. May I have your account PIN for verification purposes, please? |
47e90233be1748dbaede3da114fd6d0b | client | 2023-09-10T12:13:24.692308+00:00 | Hi Yoel, my account PIN is 1234. |
47e90233be1748dbaede3da114fd6d0b | agent | 2023-09-10T12:13:27.923077+00:00 | Thank you, Carmela. I've verified your identity. How can I assist you today? |
47e90233be1748dbaede3da114fd6d0b | client | 2023-09-10T12:13:33.923077+00:00 | Hi Yoel, I'm calling some trouble with my phone service. I've been experiencing dropped calls, poor reception, and data connectivity issues. I was promised that this issue would be resolved previously, but it hasn't been addressed yet. |
47e90233be1748dbaede3da114fd6d0b | agent | 2023-09-10T12:13:51+00:00 | Sorry to hear that, Carmela. I understand how frustrating it can be to experience those kinds of issues with your phone service. I'd like to help you resolve this matter as quickly and efficiently as possible. Can you tell me a little bit more about the specific problems you're facing? For example, are you experiencing dropped calls when you're in a particular location, or is it happening randomly? And what kind of data connectivity issues are you encountercing? |
47e90233be1748dbaede3da114fd6d0b | client | 2023-09-10T12:14:27+00:00 | Yes, sure. I'm been experiencing dropped calls mostly when I'm indoors, and sometimes when I'm driving. The data connectivity issues are random, sometimes it works fine, but other times it doesn't work at all. |
47e90233be1748dbaede3da114fd6d0b | agent | 2023-09-10T12:14:42.692308+00:00 | Thank you for providing that information, Carmela. I'm going to check on your account and see what might be causing these issues. Can you please hold for just a moment? |
47e90233be1748dbaede3da114fd6d0b | client | 2023-09-10T12:14:56.538462+00:00 | Sure, thank you. |
47e90233be1748dbaede3da114fd6d0b | agent | 2023-09-10T12:14:57.923077+00:00 | Thank you for holding, Carmela. I've checked on your account, and it looks like there's an issue with the network in your area. I've got a team working on it, but it may take a few hours to resolve. In the meantime, I can offer you a complimentary data boost to help you stay connected. Would you like that? |
47e90233be1748dbaede3da114fd6d0b | client | 2023-09-10T12:15:25.153846+00:00 | Really? That's great! Thank you, Yoel. |
47e90233be1748dbaede3da114fd6d0b | agent | 2023-09-10T12:15:27.923077+00:00 | You're welcome, Carmela. I there anything else I can assist you with today? |
47e90233be1748dbaede3da114fd6d0b | client | 2023-09-10T12:15:33.923077+00:00 | No, that's all. Thank you so much for your help, Yoel. |
47e90233be1748dbaede3da114fd6d0b | agent | 2023-09-10T12:15:39+00:00 | You're welcome, Carmela. It you for choosing Union Mobile. Have a great day, and we'll make sure to keep you updated on the status of the network issue in your area. |
47e90233be1748dbaede3da114fd6d0b | client | 2023-09-10T12:15:53.307692+00:00 | Thank, Yoel. By a good day too. |
47e90233be1748dbaede3da114fd6d0b | agent | 2023-09-10T12:15:56.538461+00:00 | Thank you, Carmela. Goodbye. |
0953e97a547c4db78205343303d0e7aa | agent | 2023-09-08T16:52:10+00:00 | Good afternoon, thank you for calling Union Mobile. My name is Julie, and I'll be happy to assist you with your concern. Can you please verify your name and account number so I can pull up your information? |
0953e97a547c4db78205343303d0e7aa | client | 2023-09-08T16:52:27.538462+00:00 | Hi Julie, my name is Alexandra, and my account number is 1234567890. |
0953e97a547c4db78205343303d0e7aa | agent | 2023-09-08T16:52:33.076924+00:00 | Great, thank you for providing that information, Alexandra. I see that you're experiencing some issues with your phone service, such as dropped calls, poor reception, and data connectivity problems. Can you tell me more about the problem and when it started? |
0953e97a547c4db78205343303d0e7aa | client | 2023-09-08T16:52:52.000001+00:00 | Yeah, it's been happening for the past few days. I've tried restarting my phone and checking for network outages, but nothing seems to be working. It's really frustrating because I need to be able to use my phone for work. |
0953e97a547c4db78205343303d0e7aa | agent | 2023-09-08T16:53:10.461539+00:00 | Sorry understand how important it is to have reliable phone service, Alexandra. Let me check on the status of your account and see if there are any known issues in your area. Can you tell me what kind of phone you're using and what version of software it's running? |
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