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doc2dial

Task Categories: question-answering
Languages: en
Multilinguality: monolingual
Size Categories: 1K<n<10K
Licenses: cc-by-3.0
Language Creators: found
Annotations Creators: expert-generated
Source Datasets: original
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dial_id (string)doc_id (string)domain (string)turns (json)
9f44c1539efe6f7e79b02eb1b413aa43
Top 5 DMV Mistakes and How to Avoid Them#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "4", "label": "precondition" } ], "utterance": "Hello, I forgot o update my address, can you help me with that?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "hi, you have to report any change of address to DMV within 10 days after moving. You should do this both for the address associated with your license and all the addresses associated with all your vehicles." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "56", "label": "solution" } ], "utterance": "Can I do my DMV transactions online?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "56", "label": "solution" } ], "utterance": "Yes, you can sign up for MyDMV for all the online transactions needed." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "48", "label": "precondition" } ], "utterance": "Thanks, and in case I forget to bring all of the documentation needed to the DMV office, what can I do?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" } ], "utterance": "This happens often with our customers so that's why our website and MyDMV are so useful for our customers. Just check if you can make your transaction online so you don't have to go to the DMV Office." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "Ok, and can you tell me again where should I report my new address?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "Sure. Any change of address must be reported to the DMV, that's for the address associated with your license and any of your vehicles." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "40", "label": "precondition" } ], "utterance": "Can you tell me more about Traffic points and their cost?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "41", "label": "solution" }, { "sp_id": "43", "label": "solution" } ], "utterance": "Traffic points is the system used by DMV to track dangerous drivers. The cost of the traffic points is independent of the DRA, so you get a separate charge based on the total points you accumulate." } ]
88ecf840ea87f8c53faff15d4f0bb214
Top 5 DMV Mistakes and How to Avoid Them#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "Will you keep me informed about when my insurance is about to lapse?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "Yes. The New York State requires every motorist to maintain their insurance up to date so we at DMV make sure to inform you if you have any problem with your insurance." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "Is it needed that my address is always up to date with you guys?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "Yes, It is required. If not we won't be able to keep you informed about your insurance and we'll suspend your registration and license. You should make sure to turn in your vehicle's license plate before canceling your insurance policy" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "40", "label": "precondition" } ], "utterance": "Can you tell me more about the traffic points and its cost?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "41", "label": "solution" }, { "sp_id": "43", "label": "solution" } ], "utterance": "Yes. This is the system DM uses to keep a record of dangerous drivers. The cost of the DMV charge, that it's a separate charge from the DRA, depends on the total points you accumulate." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "48", "label": "precondition" } ], "utterance": "It's always a hassle to bring all the required documents to the DMV Office. Please tell me an alternative." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" } ], "utterance": "This happens quite often with our customers when they don't bring some of the necessary documents or requirements to complete their transactions. The best you can do is to check our website to see if you can do your transaction online so you don't have to go to the DMV Office." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "31", "label": "precondition" } ], "utterance": "In case I have a problem with my insurance and your inquiry letter does not resolve the problem, what would happen." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "32", "label": "solution" }, { "sp_id": "33", "label": "solution" } ], "utterance": "In that case, we must suspend the vehicle registration and if the problem continues, your driver's license. More than 300,000 registrations a year are suspended due to failing to maintain insurance." } ]
3c079944cf36c05b45f668669cc3301b
Top 5 DMV Mistakes and How to Avoid Them#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "4", "label": "precondition" } ], "utterance": "I moved recently and forgot to update my address. Could this be a problem?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "Yes, by statute, you have to report a change of address to DMV before ten days after moving." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "48", "label": "precondition" } ], "utterance": "Is it common to delay a transaction due to forgetting any prerequisite when going to the DMV office? what could be the alternative?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" } ], "utterance": "Yes. Around 10% of our customers forget some of the pre-requisites when going to a DMV office. To avoid this, you could check on the DMV website to see if you can do your transaction online." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "31", "label": "precondition" } ], "utterance": "What if the inquiry letter you send to me doesn't resolve the problem with my insurance?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "32", "label": "solution" }, { "sp_id": "33", "label": "solution" } ], "utterance": "In that case, we must suspend the vehicle registration and if the problem persists, your driver's license. This happens quite often a year due to failing to maintain insurance." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "What could happen if I forget to update my new address with you guys?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "If you move and don't update your address who won't know about any insurance problem and we'll have to suspend your registration and license." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "14", "label": "precondition" } ], "utterance": "Can I leave the state without notifying DMV?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "Thanks to the communications between states you can resolve any previous problem you have in New York State before registering in the new state." } ]
9fa8c68e2f211edad9fb65eb5897d600
Top 5 DMV Mistakes and How to Avoid Them#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "Can you keep me up to date with my insurance so it doesn't lapse?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "The New York State requires every motorist to maintain auto insurance always that a vehicle is registered, due to that, DMV works with insurance companies to monitor your insurance coverage and keep you informed." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "How would you contact me about any insurance problem?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "After knowing about the problem we will send you a mail with an insurance inquiry letter to allow you to solve the problem." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "40", "label": "precondition" } ], "utterance": "tell me about the cost of traffic points." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "41", "label": "solution" }, { "sp_id": "43", "label": "solution" } ], "utterance": "the charge you get from DMV is based on how many points you have accumulated." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "48", "label": "precondition" } ], "utterance": "tell me about the documentation I should bring when going to a DMV office." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" } ], "utterance": "Since many of our customers tend to forget some document or requirement for their transactions, we recommend that you go first to our website to see if you can do your transaction online, that way you can avoid any hassle from going to the DMV Office." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "18", "label": "solution" }, { "sp_id": "20", "label": "solution" }, { "sp_id": "22", "label": "solution" } ], "utterance": "Would there be a problem if I leave the state without notifying DMV?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "18", "label": "solution" }, { "sp_id": "20", "label": "solution" }, { "sp_id": "22", "label": "solution" } ], "utterance": "You should resolve any pending problem you have here before moving to another state, if you not, you could not get a new license in your new home state." } ]
423bd6a66d14c22f8be69add96679255
Top 5 DMV Mistakes and How to Avoid Them#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "Tell me about what can I do to not let my insurance lapse." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "Since we work with the insurance company to make sure that all the vehicles maintain their insurances properly and according to the New York State requirements, we sill inform you of any problems with your insurance coverage. " }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "What if I cancel my insurance policy?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "you have to turn in your vehicle's license plates at DMV." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "48", "label": "precondition" } ], "utterance": "I more often than not tend to forget one or some of the documents needed for my transaction at the DMV Office, please tell me, is there another way to do my DMV transactions?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" } ], "utterance": "Yes, before going to the DMV office you should check our website to see if you can do your transaction online." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "8", "label": "solution" } ], "utterance": "Can I just write my new address in the back of my license if I haven't updated my address at the DMV?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "8", "label": "solution" } ], "utterance": "No, by statute, you must update your address at the DMV whenever you move from your registered address. It's not enough to just write the new address in the back of your license, or inform an officer when getting a ticket, or tell the United States Postal Service." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "29", "label": "solution" } ], "utterance": "How will you contact me about a problem with my insurance?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" } ], "utterance": "When we detect any problem with your insurance, we'll mail you an insurance inquiry letter to let you resolve the problem." } ]
15aa88cc47d6c698af75ce5a00cc7c04
Top 5 DMV Mistakes and How to Avoid Them#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "Can you help me with how to avoid the lapse of my insurance?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "DMV is always in contact with insurance companies to electronically monitor your insurance coverage and comply with the New York State requirements." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "8", "label": "solution" } ], "utterance": "Can I just notify the United States Postal Service about a change of address or do I have to update this info with the DMV too?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "8", "label": "solution" } ], "utterance": "You have to keep your address up to date in the DMV. It is not enough to inform the US Postal Service." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "48", "label": "precondition" } ], "utterance": "Tell me about the mistake of not bringing the proper documentation to a DMV office." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" } ], "utterance": "Around 10% of our customers that visit a DMV office, forget to bring all of the requirements for their transactions. Before going to a DMV Office you should see if your transaction can be performed online, like an address change, registration renewal, and more. This way you can avoid going to a DMV Office." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "8", "label": "solution" } ], "utterance": "what could happen in case I don't update my address in the DMV?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "8", "label": "solution" } ], "utterance": "first, is not enough to update your address with a third party, you should keep your address updated in the DMV, if not, you could miss a suspension order and may be charged with operating an unregistered vehicle." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "40", "label": "precondition" } ], "utterance": "Tell me about the costs of traffic points." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "41", "label": "solution" }, { "sp_id": "43", "label": "solution" } ], "utterance": "the cost of the charge you can get from the DMV due to a traffic violation varies according your accumulated traffic points." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "What else could happen if I don't update my address with you guys?." }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "You won't learn about any insurance problem and we'll suspend your registration and license." } ]
eec4a276b8f0aebb4069d0dbca94b30f
Top 5 DMV Mistakes and How to Avoid Them#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "4", "label": "precondition" } ], "utterance": "Is it that important to update my address at the DMV?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "By statute, you must always report any change of address to the DMV within 10 days of moving. This applies for the address associated with your license and all addresses associated with your registered vehicles." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "Do I have only 10 days to report a change of address?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "Yes, this is required by law. You have to report your new address within ten days of moving." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "30", "label": "solution" } ], "utterance": "How often do you send inquiry letters?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "30", "label": "solution" } ], "utterance": "We send about 500.000 inquiry letters per year." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "40", "label": "precondition" } ], "utterance": "I want to know about the traffic points cost." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "41", "label": "solution" }, { "sp_id": "43", "label": "solution" } ], "utterance": "The points is the system used for the DMV to keep track of dangerous drivers. The amount you pay from a DMV charge for a traffic ticket depends on the number of accumulated points." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "41", "label": "solution" }, { "sp_id": "43", "label": "solution" } ], "utterance": "Isn't the DMV charge included in the DRA charge?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "41", "label": "solution" }, { "sp_id": "43", "label": "solution" } ], "utterance": "No, the DRA and DMV charge are separate charges." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "31", "label": "precondition" } ], "utterance": "What if I have an insurance problem and the inquiry letter does not resolve it?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "32", "label": "solution" }, { "sp_id": "33", "label": "solution" } ], "utterance": "In that case, we have to suspend the vehicle registration and, if the problem persists, your license." } ]
8b326c47087dfbec10f9ad1e4df1df2b
Top 5 DMV Mistakes and How to Avoid Them#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "4", "label": "precondition" } ], "utterance": "Hello, I recently moved with my family and I forgot to Update my address. I read an article about the Top 5 DMV mistakes people do, and figured out it'd be a problem if I don't update it. What can I do?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "Hello. First, you have to report a change of address to DMV within ten days of having moved, for both the address associated with your license and all the addresses associated with each vehicle you have. " }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "It's been 2 weeks since I moved. What are the consequences of not having updated my address within those ten days?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "You will be charged with operating an unregistered vehicle and/or aggravated unlicensed operation." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "14", "label": "precondition" } ], "utterance": "Ok. I'll pay the charges.I have another question: I'm planning on leaving the state next month, what are the steps I should take? I don't want to leave the state without notifying DMV" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "Well, you need to know that States communicate with each other, so if you leave the state without notifying DMV will be aware of that. Before leaving the state, make sure to resolve any unaswered tickets, suspensions or revocations. \nYou also have to surrender your license(s) plate(s) to NYS when you get to the new state. " }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "Ok. I suppose I have to get a new car insurance in the new state. What happens if by accident I let the insurance lapse?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "DMV will suspend your registration and license. " }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "30", "label": "solution" } ], "utterance": "Let's say I get to a new state, I register my vehicle, get my car insurance and all that stuff but my coverage is dropped for any reason. What would DMV do in that case? " }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "30", "label": "solution" } ], "utterance": "We would send you an inquiry letter to allow you to clear up the problem. We send 500000 inquiry letters a year, so that's covered. " } ]
494fe90938a0d159620d0229fbe059b2
Top 5 DMV Mistakes and How to Avoid Them#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "4", "label": "precondition" } ], "utterance": "Hi , I forget to update my adress. And What will happen now.?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "5", "label": "solution" }, { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "You must inform your adrees change to DMV in ten days. If you are in ten days, please hurry." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "If I don't, is there any serious problem for me?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "Yes , in thşs case you can miss a suspensin order, and so you can continue to drive an unregistered vehicle" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "8", "label": "solution" } ], "utterance": "Is it useless to inform the police officer about the situation?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "8", "label": "solution" } ], "utterance": "No it is not sufficient. You must do more." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "I didn't know that adress is so important.Is there any other matter where the address is important?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "Yes There are lots of section about adress. For instance we mail insurance problems to your address." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "Insurance problems? Like what. Can you explain more?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "New York State wants every motorist to maintain auto insurance , and we watch your insurance status electronically" }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "28", "label": "precondition" } ], "utterance": "Does your insurance coverage continue?" }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "sp_id": "28", "label": "precondition" } ], "utterance": "Yes I think. I will check again." }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" } ], "utterance": "Already, If coverage is dropped, we mail you about that. So your adress is so important." } ]
1f84f158224bcc4b92bf466b7f0986b7
Top 5 DMV Mistakes and How to Avoid Them#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "What happens if my insurance lapses?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "Because we all pay indirectly for crashes involving uninsured motorists, New York State requires every motorist to maintain auto insurance every single day a vehicle is registered. DMV works with insurance companies to electronically monitor your insurance coverage" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "28", "label": "precondition" } ], "utterance": "When did your insurance lapse?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "sp_id": "28", "label": "precondition" } ], "utterance": "Does it matter?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" } ], "utterance": "Yes. we mail you an insurance inquiry letter to allow you to clear up the problem" }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "What happens if I change address?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "If you fail to maintain an updated address with us you won t learn that you have an insurance problem and we will suspend your registration and license. Make sure you turn in your vehicle s license plates at DMV before you cancel your insurance policy" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "sp_id": "40", "label": "precondition" } ], "utterance": "How much do traffic points cost?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "41", "label": "solution" }, { "sp_id": "42", "label": "solution" }, { "sp_id": "43", "label": "solution" } ], "utterance": "DMV maintains a point system to track dangerous drivers. Often motorists convicted of a traffic ticket feel they have resolved all their motoring issues with the local court , but later learn that the Driver Responsibility Assessment DRA is a separate DMV charge based on the total points they accumulate " }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "31", "label": "precondition" } ], "utterance": "What happens if I still have a problem afer getting the inquiry letter?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "32", "label": "solution" } ], "utterance": "we must suspend the vehicle registration" }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "sp_id": "5", "label": "solution" }, { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "When do I need to report my address update?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "5", "label": "solution" }, { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": " you must report a change of address to DMV within ten days of moving" } ]
bff4b3a39caf7bf81d620f8e6ec27694
Top 5 DMV Mistakes and How to Avoid Them#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "4", "label": "precondition" } ], "utterance": "What happens if I forget to update my address?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "5", "label": "solution" }, { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "You must report a change of address to DMV within ten days of moving. That is the case for the address associated with your license , as well as all the addresses associated with each registered vehicle , which may differ" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "What happens if I forget to update my current address?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "You will miss a suspension order and may be charged with operating an unregistered vehicle and/or aggravated unlicensed operation , both misdemeanors." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "31", "label": "precondition" } ], "utterance": "What happens if I have more questions after receiving the inquiry letter?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "32", "label": "solution" } ], "utterance": "We will suspend the vehicle registration" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "What happens if I fail to update my address?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "You will miss a suspension order and may be charged with operating an unregistered vehicle and/or aggravated unlicensed operation , both misdemeanors. This really happens but the good news is this is a problem that is easily avoidable" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "What happens if my insurance runs out?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "Because we all pay indirectly for crashes involving uninsured motorists, New York State requires every motorist to maintain auto insurance every single day a vehicle is registered. DMV works with insurance companies to electronically monitor your insurance coverage" }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "28", "label": "precondition" } ], "utterance": "Has your insurance lapsed?" }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "sp_id": "28", "label": "precondition" } ], "utterance": "Yes" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" } ], "utterance": "We mail you an insurance inquiry letter to allow you to clear up the problem" } ]
3314f46cb90d186ba3bc7a024e174c80
Top 5 DMV Mistakes and How to Avoid Them#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "4", "label": "precondition" } ], "utterance": "I just moved. How long do I have to update my address?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "5", "label": "solution" }, { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "You have 10 days to update your address." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "You have not updated to your current address?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "Not yet, but it's only been 5 days." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "40", "label": "precondition" } ], "utterance": "Are there costs associated with traffic points?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "41", "label": "solution" }, { "sp_id": "42", "label": "solution" }, { "sp_id": "43", "label": "solution" } ], "utterance": "Yes, the DRA charge is based on the number of points you have accumulated." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "1", "label": "solution" }, { "sp_id": "2", "label": "solution" }, { "sp_id": "3", "label": "solution" } ], "utterance": "Are there any common mistakes people make with the DMV?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "1", "label": "solution" }, { "sp_id": "2", "label": "solution" }, { "sp_id": "3", "label": "solution" } ], "utterance": "Yes, there are several common issues people have that could have been easily fixed beforehand." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "1", "label": "solution" }, { "sp_id": "2", "label": "solution" }, { "sp_id": "3", "label": "solution" } ], "utterance": "Are there consequences for simple mistakes?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "1", "label": "solution" }, { "sp_id": "2", "label": "solution" }, { "sp_id": "3", "label": "solution" } ], "utterance": "Yes, anything up to an impounded vehicle or encounters with law enforcement officers." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "33", "label": "precondition" } ], "utterance": "What happens if my insurance lapses?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "Your license and registration will be suspended." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "sp_id": "31", "label": "precondition" } ], "utterance": "Will that happen automatically, or will I get a chance to reinstate my coverage first?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "32", "label": "solution" } ], "utterance": "You will be sent an inquiry letter first, then if it isn't resolved your registration will be suspended." } ]
6ad62ea7a0a74030c0df7cd5be594e1f
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "Can I know if anybody asked for my records?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "60", "label": "solution" } ], "utterance": "Yes, since the records of searches are public we'll inform any motorist if his records were searched." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "71", "label": "precondition" } ], "utterance": "it looks like my browser is not compatible with your website." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "72", "label": "solution" } ], "utterance": "You should visit https://encryption.ny.gov/ to check the compatibility of your website and if it says that is not compatible, please update your browser." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "I need to contact DMV about my dial-in search account" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "Our contact address for that is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137e - mail" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "67", "label": "precondition" } ], "utterance": "Sorry, it looks like my chat didn't show your message well, can you please how to tell me how to contact DMV about my dial-in search account." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "ok our mail address for dial-in search account related problems is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "73", "label": "precondition" } ], "utterance": "What should I do if your site says my browser is not compatible?." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "74", "label": "solution" } ], "utterance": "First, you should update your browser to its newest version available." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "62", "label": "solution" }, { "sp_id": "63", "label": "solution" }, { "sp_id": "65", "label": "solution" } ], "utterance": "What info can you give me about those that search for my DMV records?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "62", "label": "solution" }, { "sp_id": "63", "label": "solution" }, { "sp_id": "65", "label": "solution" } ], "utterance": "We can supply you with the name and business address of the Dial-In account holder and the time, date and search criteria they used for the records." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "Just to check the address of contact is correct please tell me if this is the right one: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "Yes, that's correct." } ]
f37f2bd7ba6325cd54b73559e0989b89
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "45", "label": "precondition" } ], "utterance": "I need to know if DMV could contact me regarding my dial-in searches I do with my dial-in search account." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "47", "label": "solution" }, { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" } ], "utterance": "Yes, DMV can ask you about your dial-in searches. We do this to monitor compliance with the DIAL-IN Terms of Service." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "55", "label": "precondition" } ], "utterance": "What about if I didn't perform the search I'm asked about?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "56", "label": "solution" }, { "sp_id": "57", "label": "solution" } ], "utterance": "If you or any of the known users performed the search, you should contact us immediately. You have to respond to our inquiry about the dial-in search or your search privileges will be suspended until you respond." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" } ], "utterance": "What kind of documents or business records can I use to document my searches" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" } ], "utterance": "Some examples are invoices, retainer agreements, consent forms, and surveillance reports, among other types of records. You should maintain these records to comply with our terms of service." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "29", "label": "solution" }, { "sp_id": "30", "label": "solution" } ], "utterance": "How much should I pay for the dial-in search account fees?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" }, { "sp_id": "30", "label": "solution" } ], "utterance": "The first deposit have to be enough to pay for two months of searches." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "What is the contact address for problems related to my dial-in search account?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "you can mail the DMV to NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137" } ]
ae733d952ff00401815427cbe0cdfdaf
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "2", "label": "precondition" } ], "utterance": "I want to know about dial-in search accounts." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "3", "label": "precondition" } ], "utterance": "I need to do searches for DMV records for driver licenses and other info. Can I use it for this?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "4", "label": "solution" }, { "sp_id": "5", "label": "solution" } ], "utterance": "Yes, with the Dial-in service you can actually search for records of driver licenses, registrations and other similar information at the DMV. This service is typically used by attorneys, insurance and private investigators, process servers and security personnel." }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "60", "label": "solution" } ], "utterance": "Are the records given by this service public records?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "60", "label": "solution" } ], "utterance": "Yes, al the records of searches are public records" }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "17", "label": "solution" }, { "sp_id": "18", "label": "solution" }, { "sp_id": "19", "label": "solution" } ], "utterance": "Will I get an account to check my application?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "17", "label": "solution" }, { "sp_id": "18", "label": "solution" }, { "sp_id": "19", "label": "solution" } ], "utterance": "Yes, an account will be created for you and we'll send you your account number and password. Your account number will never change." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "22", "label": "solution" }, { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "is there a fee for using the dial-in search account?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "22", "label": "solution" }, { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "Yes, there's a fee that we must charge according to the NYS Vehicle and Traffic Law. This fee applies to private persons, commercial organizations and not-for-profit organizations." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "51", "label": "precondition" } ], "utterance": "Do I need anything specific if I perform a search on behalf of a client?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "52", "label": "solution" } ], "utterance": "You'll have to show permissible use of your client and your client-agent relationship." } ]
7acf86eb7c1d60739089bccb3dda9c0e
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "Can a motorist know if I searched his records using the dial-in search account?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "60", "label": "solution" } ], "utterance": "Yes, we will if asked. All the records of searches are public." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "60", "label": "solution" } ], "utterance": "What info would the motorist get when asking if his records were searched?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "60", "label": "solution" } ], "utterance": "As I mentioned before, all the search records are public records." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "Are your security protocols strong enough to protect the data?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "Our security protocols are being upgraded to ensure the protection of your data." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "Would the upgrading of the security protocols affect the compatibility of my browser?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "Due to the upgrading of our security protocols, you should make sure your browser is compatible." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "4", "label": "solution" }, { "sp_id": "5", "label": "solution" } ], "utterance": "What kind of clients usually use the dial-in search account service?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "4", "label": "solution" }, { "sp_id": "5", "label": "solution" } ], "utterance": "The most common clients are attorneys, security personnel, insurance and private investigators and process servers." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "71", "label": "precondition" } ], "utterance": "How can I verify if my browser is compatible?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "72", "label": "solution" } ], "utterance": "You can visit https://encryption.ny.gov/ , there you will be informed if your browser is incompatible." } ]
dd40961cfd20b3df375a803ac2d90448
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "69", "label": "precondition" } ], "utterance": "Can you tell me about browser compatibility?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "You should know that we are improving our security protocols to better protect your data." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "Can you give me an address for dial-in search account consultations?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "You can mail DMV at NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "17", "label": "solution" }, { "sp_id": "18", "label": "solution" }, { "sp_id": "19", "label": "solution" } ], "utterance": "how many digits is the account number?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "17", "label": "solution" }, { "sp_id": "18", "label": "solution" }, { "sp_id": "19", "label": "solution" } ], "utterance": "You'll be sent a seven-digit account number that will never change." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "73", "label": "precondition" } ], "utterance": "What can I do if my browser is not compatible?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "74", "label": "solution" } ], "utterance": "You should update your browser to its latest version." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "71", "label": "precondition" } ], "utterance": "I need to check my browser compatibility." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "72", "label": "solution" } ], "utterance": "To check for your browser compatibility yo should visit https://encryption.ny.gov/" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "47", "label": "solution" }, { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" } ], "utterance": "Why would DMV ask me about my searches?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "47", "label": "solution" }, { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" } ], "utterance": "We need to verify the compliance of the dial-in Terms of Service." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "sp_id": "4", "label": "solution" }, { "sp_id": "5", "label": "solution" } ], "utterance": "Would the dial-in search account service be useful for an attorney?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "4", "label": "solution" }, { "sp_id": "5", "label": "solution" } ], "utterance": "Yes, attorneys are among our most common clients." } ]
47871f98e5844e0624fb4a9322c3ddf9
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "69", "label": "precondition" } ], "utterance": "tell me about the dial-in search account website and browser compatibility" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "About the website, we can assure you that your data is safe thanks to our upgraded security protocols." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "Can you give me a mailing address to contact the DMV about my dial-in search account?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "the DMV contact address is NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "11", "label": "solution" } ], "utterance": "where should I send the form for applying for an account?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "11", "label": "solution" } ], "utterance": "you should send the form to Data Services - New Search AccountNYS Department of Motor Vehicles6 Empire State PlazaAlbany , NY 12228" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "73", "label": "precondition" } ], "utterance": "The website says that my browser is not compatible." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "74", "label": "solution" } ], "utterance": "We recommend you update your browser to its latest version." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "71", "label": "precondition" } ], "utterance": "How can I verify my browser compatibility?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "72", "label": "solution" } ], "utterance": "You can verify your browser compatibility by visiting https://encryption.ny.gov/" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "29", "label": "solution" }, { "sp_id": "30", "label": "solution" } ], "utterance": "How should I pay for my dial-in account fees?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" }, { "sp_id": "30", "label": "solution" } ], "utterance": "Customers must include a deposit with the application and the first deposit should be enough to pay for the first 2 months of searches." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "sp_id": "11", "label": "solution" } ], "utterance": "Can you repeat the address where I should send the form?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "11", "label": "solution" } ], "utterance": "Yes, the address is Data Services - New Search AccountNYS Department of Motor Vehicles6 Empire State PlazaAlbany , NY 12228" } ]
5c46d9d32e41f540c814fef6a08f36ad
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "69", "label": "precondition" } ], "utterance": "Hi, I'm constantly searching DMV records for driver license, registration and insurance information. So I thought I'd get a DIAL-IN search account, but I need to fill the form MV-15D. I've been trying to get the form on the website but it's seems the website is down, or maybe my browser is not compatible. Could you assist me with that? " }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "We are currently upgrading our security protocols to better protect your data, so the platform has been down recently, but right now the website if available. If you want to check whether your browser is compatible, visit https://encryption.ny.gov/." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "73", "label": "precondition" } ], "utterance": "Thanks, I checked and my browser it's not compatible, what should I do now?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "74", "label": "solution" } ], "utterance": "Upgrade your browser to the latest version. " }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "71", "label": "precondition" } ], "utterance": "Done, so now to re-verify whether is compatible should I go to the same link?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "72", "label": "solution" } ], "utterance": "Absolutely, visit https://encryption.ny.govc to verify again. " }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "Thanks, I already got in, but I can't seem to download the form. How can I contact DMV about this? I need to get that Dial-in search acount asap." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "You can contact DMV at: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228 473 - 2137 dmvaccounts@gmail.com" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "Thanks! But why can't I download the form? Does it have anything to do with the new security? " }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "Yes, we upgraded our security for better protection of the data. So, now you can't download any form as you usually did, to request a form you have to contact DMV." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "72", "label": "solution" } ], "utterance": "Can I visit the page with mi phone? " }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "72", "label": "solution" } ], "utterance": "Yes, most of smart phones have compatible browsers. Visit https://encryption.ny.gov/ to check that. " } ]
602db763d295521b510bb20f1052dd78
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "I've searched a motorist's records, will he know I did it?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "60", "label": "solution" } ], "utterance": "Yes, he will be informed as search records are public records." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "22", "label": "solution" }, { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "I had to pay a fee for using DIAL-IN search account, why?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "22", "label": "solution" }, { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "According to the NYS Vehicle and Traffic Law, we must charge a fee to search DMV records. It is a legal step that must be met by private persons, commercial organizations and not-for-profit organizations." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "17", "label": "solution" }, { "sp_id": "18", "label": "solution" }, { "sp_id": "19", "label": "solution" } ], "utterance": "I have filled out and submitted the Motor Vehicle Record Search Account Application MV-15D form, how do I know if it was accepted?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "17", "label": "solution" }, { "sp_id": "18", "label": "solution" }, { "sp_id": "19", "label": "solution" } ], "utterance": "If your application is complete, we will create an account and send you the number and password. The account is made up of a 7-digit number that will never change." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "67", "label": "precondition" } ], "utterance": "I have forgotten my Dial-in Search Account data, what should I do?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "To solve your problem with your Dial-in Search Account, you must contact us at: NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany , NY 12228." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "60", "label": "solution" } ], "utterance": "I understood that records of searches are private, is this true?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "60", "label": "solution" } ], "utterance": "No, records of searches are public records." } ]
e2941161305690dcd649a1c8c9588cb3
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "69", "label": "precondition" } ], "utterance": "Hey, i'm having some issues with your site not opening in my browser?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "We are currently going through upgrade for our security protocols in order to offer you a better data protection." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "22", "label": "solution" }, { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "Oh, i see. Yeah, tought you could be doing any of that, but wanted to be sure. Anyway, i wanted to go on some records searching, there is any fee involved if i use a Dial-In search?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "22", "label": "solution" }, { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "Indeed, you have to pay a fee for search DMV records. Whether you are a private person, an commercial organization or an NGO, there is a fee for using that service, according to law." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "35", "label": "solution" } ], "utterance": "Thanks. Can i pay that fee with my credit card?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" } ], "utterance": "No, sorry, but at the moment DMV isn't accepting any payments with credit cards." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "73", "label": "precondition" } ], "utterance": "Um, ok. Now back with browser issue, what about if i'm still having problems with your page after being updated?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "74", "label": "solution" } ], "utterance": "In case that occurs, just update you browser to its newer version and try accessing once again." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "I'll do that, thanks. One more question, if i request some searches being delivered to me via mail-order, do i need to pay for them in which way, please?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "In that case, you can use you account balance to make the corresponding payment for those mail-order searches." } ]
e9b59dee482244ceaab8944ea4f9f98e
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "2", "label": "precondition" } ], "utterance": "I would like to know about DIAL-IN search account and can i get one?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "3", "label": "precondition" } ], "utterance": "DIAL-IN is a service provided to search regularly records that DMV has on driver license, registration, vehicle title or insurance information. If you need this service, then you can get one." }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "sp_id": "3", "label": "precondition" } ], "utterance": "So that is all about the service?" }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "sp_id": "21", "label": "precondition" } ], "utterance": "Is that all i need to know about DIAL-IN service?Do i need to pay any fees to use this service?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "22", "label": "solution" }, { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "Yes but you need to know about the permissible uses of DMV records. There are some limitations which you can view in more details at Drivers Privacy Protection Act DPPA [ 2 ] . The fee applied to private persons, commercial organizations and not - for - profit organizations. This is according to the NYS Vehicle and Traffic Law. " }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" } ], "utterance": "Do i need to prepare or keep any documents for the searches I perform?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" } ], "utterance": "Yes. You need to show records of business purpose of the search. These records may include invoices, employment applications and any other types of documents related to the purpose of the search. The DMV may request these documents according to the Term of Services of the Search Account." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "26", "label": "solution" }, { "sp_id": "27", "label": "solution" } ], "utterance": "What organizations are exempted from search fees?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "26", "label": "solution" }, { "sp_id": "27", "label": "solution" } ], "utterance": "Organizations that are exempted from the search fees are any public organizations and other private entities acting pursuant to section 722 of the New York State County Law that makes a search due to a public purpose." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "55", "label": "precondition" } ], "utterance": "What do I need to do if the DMV inquire me about a search that i did not perform?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "56", "label": "solution" } ], "utterance": "If something like that happens, you first need to check whether other users of your account did the search. If that is not the case, you need to contact the DMV immediately to inform about this." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "If I searched a motorist records, will the DMV tells the owner of the records?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "59", "label": "solution" }, { "sp_id": "60", "label": "solution" } ], "utterance": "Yes. This is because, the records of searches are public records and the DMW will inform the motorist if the motorist ask the DMV." } ]
9c64bbe0936b2d0e537646e08ee27432
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "69", "label": "precondition" } ], "utterance": "Do I need to check browser compability for DMV Dial-in Search Account?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "Yes. Since our security protocols are currently updating, You need to make sure that your browser is compatible to use any of the state's government websites." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "71", "label": "precondition" } ], "utterance": "To do this, you can visit https://encryption.ny.gov/ [ 6 ] ." }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "sp_id": "71", "label": "precondition" } ], "utterance": "So, as long as my browser is compatible to use any of the state 's government websites, it should be compatible with the Dial-in Search Account?" }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "73", "label": "precondition" } ], "utterance": "Yes. Therefore, if it is not compatible, you just need to update it to the latest version." }, { "turn_id": 6, "role": "user", "da": "response_negative", "references": [ { "sp_id": "73", "label": "precondition" } ], "utterance": "Okay. So i do not need to switch to different kinds of browser?I just need to update to the latest version?" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" } ], "utterance": "Can you give me some examples of business records that I must keep in order to document the searches?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" } ], "utterance": "Yes. Just update it. Examples of business records to keep can be invoices, retainer agreements and accident reports. These documents can be any kinds of document to justify the reason you perform your searches." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "May i know how to contact you guys for my Dial-in Search Account?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "There are few ways to contact us. You can always come to our physical location at NYS DMV DIAL - IN Accounts Room 2316 Empire State Plaza, Albany , NY 12228. You can also email us at [ email protected ] [ 5 ] ." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "34", "label": "solution" } ], "utterance": "How do i pay for the searches that i have done?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "34", "label": "solution" } ], "utterance": "We would subtract the fee from the balance in your account." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "Does security protocols update relates to browser compatibility?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "70", "label": "solution" } ], "utterance": "Yes. In order to better protect your data, we need to update it. Updating the security protocols means that latest version of browser is needed to enable the updates to be executed." } ]
cdb19fb9f4c07a21b59ef981132040ad
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "will you tell a motorist if i search their records?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "59", "label": "solution" }, { "sp_id": "60", "label": "solution" } ], "utterance": "yes. records of searches are public records" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "61", "label": "precondition" } ], "utterance": "did you ask the dmv if your records were searched?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "sp_id": "61", "label": "precondition" } ], "utterance": "Yes" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "62", "label": "solution" }, { "sp_id": "63", "label": "solution" }, { "sp_id": "64", "label": "solution" } ], "utterance": "the dmv supplies the name and business address of the DIAL - IN account holder" }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "71", "label": "precondition" } ], "utterance": "what about browser compatibility?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "72", "label": "solution" } ], "utterance": "please visit https://encryption.ny.gov" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "how do i contact dmv about my dial-in search account?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "you can contact use at : NYSDMV DIAL - IN AccountsRoom 2316 Empire State PlazaAlbany" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "67", "label": "precondition" } ], "utterance": "what the area code" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "12228" }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "sp_id": "26", "label": "solution" }, { "sp_id": "27", "label": "solution" } ], "utterance": "are there fees for using a dial-in search account?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "26", "label": "solution" }, { "sp_id": "27", "label": "solution" } ], "utterance": "there are some organizations that are exempt from search fees" }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "what is their phone number?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" } ], "utterance": "473-2137" } ]
845c8fa3e9b4872072bc370e4c086743
DIAL-IN search accounts#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "12", "label": "precondition" } ], "utterance": "Can you tell me how I will know if my application has been accepted?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "13", "label": "solution" } ], "utterance": "Sure, we will have to review your application first." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "14", "label": "precondition" } ], "utterance": "We will let you know if it is not complete." }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "sp_id": "14", "label": "precondition" } ], "utterance": "I believe it has all been filled out." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "15", "label": "solution" } ], "utterance": "We will send your application back with what is wrong and give more instructions on what to do if something else is needed." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "31", "label": "precondition" } ], "utterance": "How do I pay for the DIAL-IN Search account fees?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "32", "label": "solution" } ], "utterance": "You will pay those fees once we accept your application." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "26", "label": "solution" }, { "sp_id": "27", "label": "solution" } ], "utterance": "How do I know if there are fees for using a DIAL-IN search account?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "26", "label": "solution" }, { "sp_id": "27", "label": "solution" } ], "utterance": "Some organizations are exempt from search fees. Any public organization , its officers , a volunteer fire company , a volunteer ambulance service , or a legal aid bureau or society or other private entity acting pursuant to section 722 of the New York State County Law , that makes a search for a public purpose, is exempt from the search fees." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "37", "label": "precondition" } ], "utterance": "How do I know if it's a public organization?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "38", "label": "solution" }, { "sp_id": "40", "label": "solution" } ], "utterance": "For more information, please visit our Escrow Accounts page." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "sp_id": "11", "label": "solution" } ], "utterance": "How do I apply?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "11", "label": "solution" } ], "utterance": "Go to Data Services - New Search Account NYS Dept of Motor Vehicles." } ]
b9d3da1f4aba75ee4729d8f91030e16f
New York State Insurance Requirements#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "45", "label": "precondition" } ], "utterance": "Can I use insurance documents from other states?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "46", "label": "solution" } ], "utterance": "We can't accept any out-of-state vehicle insurance coverage of any kind." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "47", "label": "precondition" } ], "utterance": "My vehicle was registered in New York. what insurance should I use?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "48", "label": "solution" } ], "utterance": "All vehicles registered in New York must have New York State auto liability insurance coverage." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "I own a motorcycle, do I need to get insurance for it?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "If you're going to use your motorcycle on any public road or highway you must have insurance coverage. Motorcycle registrations are only valid for one year and expire on April 30." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "What if I use my motorcycle only on the outskirts of the city?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "Any public road counts so you have to get insurance coverage." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "20", "label": "solution" }, { "sp_id": "21", "label": "solution" }, { "sp_id": "22", "label": "solution" } ], "utterance": "With how many names can I register a vehicle?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "20", "label": "solution" }, { "sp_id": "21", "label": "solution" }, { "sp_id": "22", "label": "solution" } ], "utterance": "There're only 1 or 2 names allowed on a registration registrant. Both, the primary registrant and the co-registrant must sign the vehicle registration and provide proof of identity and date of birth." } ]
eedbe9b734f00554095eaf6f8c2618c9
New York State Insurance Requirements#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "45", "label": "precondition" } ], "utterance": "What out of state insurance documents can I give to DMV?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "46", "label": "solution" } ], "utterance": "We can't accept any out of state insurance documents of any type." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "46", "label": "solution" } ], "utterance": "What can I do to get an acceptable insurance if my vehicle is registered in New York?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "46", "label": "solution" } ], "utterance": "Since we will not accept any out of state insurance documents, your vehicle must have New York State auto liability insurance coverage." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "47", "label": "precondition" } ], "utterance": "So, since my vehicle is registered in New York, does that mean that I have to get a New York-based insurance?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "48", "label": "solution" } ], "utterance": "Yes, your vehicle must have New York State auto liability insurance coverage." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "Do I need to have insurance coverage for a motorcycle?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "Yes, if you are going to use your motorcycle on a public road or highway, you must have insurance coverage." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "12", "label": "solution" }, { "sp_id": "13", "label": "solution" }, { "sp_id": "14", "label": "solution" } ], "utterance": "What should I take into consideration for my liability insurance coverage?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "12", "label": "solution" }, { "sp_id": "13", "label": "solution" }, { "sp_id": "14", "label": "solution" } ], "utterance": "Your liability insurance coverage must remain in effect for as long as your registration is valid, there are exceptions for motorcycles." } ]
2e57b0f1649126e40147190d4d65ae62
New York State Insurance Requirements#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "Do I need to get insurance to register a vehicle in New York State?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "3", "label": "solution" } ], "utterance": "Yes. In order to register your vehicle in New York State, you need to have New York State issued automobile liability insurance coverage." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "12", "label": "solution" }, { "sp_id": "13", "label": "solution" }, { "sp_id": "14", "label": "solution" } ], "utterance": "for how long should the liability insurance coverage remain in effect?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "12", "label": "solution" }, { "sp_id": "13", "label": "solution" }, { "sp_id": "14", "label": "solution" } ], "utterance": "As long as the registration of your vehicle remains valid." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "12", "label": "solution" }, { "sp_id": "13", "label": "solution" }, { "sp_id": "14", "label": "solution" } ], "utterance": "Does this apply for motorcycles too?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "12", "label": "solution" }, { "sp_id": "13", "label": "solution" }, { "sp_id": "14", "label": "solution" } ], "utterance": "There are some exceptions for motorcycles." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "Regarding the name on my vehicle registration application and the one on the Insurance Identification Card, do they need to be the same?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "40", "label": "solution" } ], "utterance": "yes, the names must match in both documents." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "41", "label": "precondition" } ], "utterance": "Can I submit copies or faxes of my Insurance identification card to the DMV?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "44", "label": "solution" } ], "utterance": "yes, you can. But take into consideration that the card will be rejected if the DMV barcode reader can not scan the barcode." } ]
7c32a9addbe97cbb8b55dd7378091022
New York State Insurance Requirements#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "Do I have to get insurance to register my vehicle?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "25", "label": "solution" } ], "utterance": "Yes, you have to. DMV requires auto liability insurance to be able to register a vehicle in New York." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "47", "label": "precondition" } ], "utterance": "I have a vehicle registered in New York, where should I get the insurance." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "48", "label": "solution" } ], "utterance": "for vehicles registered in New York, you have to get a New York State auto liability insurance coverage." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "44", "label": "solution" } ], "utterance": "Should the copy of my Insurance Identification Card be perfectly legible?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "44", "label": "solution" } ], "utterance": "Yes. The DMV will not accept a card if our barcode reader can't read the barcode." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "Should I get insurance for a motorcycle?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "Yes. If you plan to ride your motorcycle on any public road or highway, you must have insurance coverage." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "41", "label": "precondition" } ], "utterance": "So can I use a copy or fax of my Insurance Identification Card to give it to the DMV?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "44", "label": "solution" } ], "utterance": "We do accept copies and faxes of Insurance identification cards, just make sure that the barcode is perfectly legible or it will get rejected if the DMV barcode reader can't scan it." } ]
6af22c0acf99a8ae685f36374f843705
New York State Insurance Requirements#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "I need to know if I have to get insurance to register my vehicle." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "25", "label": "solution" } ], "utterance": "Yes, this is a requirement to register a vehicle in New York, you have to have auto liability insurance." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "41", "label": "precondition" } ], "utterance": "Will the DMV accept a fax of my Insurance identification card?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "44", "label": "solution" } ], "utterance": "Yes, but make sure it's clearly legible. If the DMV barcode reader can't scan the barcode your card will be rejected." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "How much last the registration for a motorcycle?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "It lasts for 1 year." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "Do the names on my vehicle registration application and insurance identification card have to match?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "40", "label": "solution" } ], "utterance": "Yes, the names must be the same in both documents." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "26", "label": "precondition" } ], "utterance": "will the insurance company give insurance proof after getting the insurance?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "27", "label": "solution" } ], "utterance": "yes, the insurance company will issue proof of insurance in two ways." } ]
0ff7ad2dd0d8e9d65c34be0175a79b7a
New York State Insurance Requirements#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "In order for me to register my vehicle, do I have to have an insurance policy in place on that vehicle" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "25", "label": "solution" } ], "utterance": "For you to register a vehicle in New York, it is a requirement of the DMV that you have auto liability insuranc " }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "I have a question in relation to my vehicle registration application. Does my name on that application form have to match my Insurance Identification Card" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "40", "label": "solution" } ], "utterance": "Yes, your name as it appears on your insurance card must match the name that appears on your vehicle registration application" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "56", "label": "solution" }, { "sp_id": "57", "label": "solution" }, { "sp_id": "58", "label": "solution" } ], "utterance": "Are there any restrictions in place regarding out-of-state insurance and what are the implications of not having these in order" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "56", "label": "solution" }, { "sp_id": "57", "label": "solution" }, { "sp_id": "58", "label": "solution" } ], "utterance": "You cannot drive your motorcycle on public highways without having insurance in place. If your name differs from your insurance to your registration, your insurance coverage may lapse and become invalid, which could result in the DMV suspending your driver license and registration " }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "41", "label": "precondition" } ], "utterance": "I will have a problem in providing my original Insurance Identification Card. Will the DMV be able to accept a copy or a fax?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "44", "label": "solution" } ], "utterance": "Once the DMV barcode reader can read scan the barcode on your Insurance Identification Card, this will be acceptable" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "25", "label": "solution" } ], "utterance": "What type of policy do I need to have in place before I can register a vehicle?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "25", "label": "solution" } ], "utterance": "Auto insurance liability is a pre-requisite before you can register a vehicle in New York" } ]
ce03f757b42419a8ebb693d7c9627d47
New York State Insurance Requirements#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "Do I need insurance to register my car?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "3", "label": "solution" } ], "utterance": "Yes. New York law requires that you have auto liability insurance coverage." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "4", "label": "precondition" } ], "utterance": "What happens if I forget to maintain my insurance?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "5", "label": "solution" } ], "utterance": "Unfortunately you will be without registration and without a driver's license because the DMV will suspend both." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "41", "label": "precondition" } ], "utterance": "Can I submit a copy of my Insurance Identification Card to DMV or should it only be the original document?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "44", "label": "solution" } ], "utterance": "You can submit a copy or even a fax as long as the DMV barcode reader can read and scan the barcode, otherwise, the DMV will not accept your card." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "26", "label": "precondition" } ], "utterance": "What do I do to register my vehicle if I already have my insurance?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "27", "label": "solution" } ], "utterance": "Once you have your insurance, the insurance company must show proof of insurance." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "20", "label": "solution" }, { "sp_id": "21", "label": "solution" }, { "sp_id": "22", "label": "solution" } ], "utterance": "How many names can there be in the vehicle registration?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "20", "label": "solution" }, { "sp_id": "21", "label": "solution" }, { "sp_id": "22", "label": "solution" } ], "utterance": "1 or 2 names on a registration registrants." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "6", "label": "precondition" } ], "utterance": "What kind of insurance do I need to register my vehicle?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "7", "label": "solution" }, { "sp_id": "8", "label": "solution" }, { "sp_id": "9", "label": "solution" } ], "utterance": "New York law requires that you have auto liability insurance coverage with a minimun amount of liability coverage of $10,000 for property damage for a single accident." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "sp_id": "19", "label": "precondition" } ], "utterance": "Can there be 2 different names in the vehicle registration?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "20", "label": "solution" }, { "sp_id": "21", "label": "solution" }, { "sp_id": "22", "label": "solution" } ], "utterance": "There can only be 1 or 2 names on a registration registrants. Fill and sign the form Vehicle Registration/Title Application PDF MV-82 and provide their proofs of identity and date of birth. Both names must appear on the Insurance ID Card." } ]
d77bed8d891da4e8e4374822dcbb98f3
New York State Insurance Requirements#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "Hey, do I need an insurance to register a vehicle? If so, what are the New York State Insurance requirements." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "25", "label": "solution" } ], "utterance": "Yes, the DMV requires auto liability insurance to register a vehicle in New York .\n" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "Okey, I have a bit of a problem: I have a different name on both my vehicle registration application and my Insurance Identification Card, do they have to be the same or that woudn't be a problem?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "40", "label": "solution" } ], "utterance": "Yes, that's a problem. Your insurance cards and vehicles must have the same name." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "26", "label": "precondition" } ], "utterance": "I'll sort that out then. I want to know what sort of proof will I receive after getting the insurance?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "27", "label": "solution" } ], "utterance": "Your insurance company will issue a proof of insurance in two ways: \n1) They will either give you to original NY state Insurance Cards or provide you with acces to your digital electronic NY State Insurance.\n2) They will send an electronic notice of insurance coverage to the DMV." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "41", "label": "precondition" } ], "utterance": "Great! I accidentally lost my Insurance Identification Card but I have a copy, would DMV accept a copy or a fax of my IIC?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "44", "label": "solution" } ], "utterance": "Yes, they accept faxes or copies. Don't worry about that. However, if the barcode is not readable DMV won't accept it. " }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "47", "label": "precondition" } ], "utterance": "Thanks! One more question, I was living in a different State a few months ago, so I have an Insurance coverage from another state, If I want to register my vehicle here in new york can that out-of-state insurance be accepted? " }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "48", "label": "solution" } ], "utterance": "No, those documents are not accepted. If you want to register a car in New York, it MUST have a New York State insurance coverage." } ]
d544d461086e7facc9fec5206cb6eadc
New York State Insurance Requirements#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "45", "label": "precondition" } ], "utterance": "Hello, good morning. I recently moved here to New York and I want to get an Insurance for my new car. I was hoping you could help me with the requirements, and also telling me if my out of state insurance document would work?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "46", "label": "solution" } ], "utterance": "For the requirements you just need your ID, your car, and the minimum wave coverage which is $10000, go to a DMV and you can begin your process. \nRegarding out of states documents: No. We will NEVER accept out of states insurance documents/coverages" }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "46", "label": "solution" } ], "utterance": "But what can I do with my insurance from another state?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "46", "label": "solution" } ], "utterance": "If your coverage time haven't lapse you can still use it there. Whenever you go to a different state, that you have an insurance in, DMV will cover you there. So, if you ever go back to that state your insurance will still work. " }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "47", "label": "precondition" } ], "utterance": "If my vehicle is registered here in new york, would that be a problem when I visit another state I have a insurance in? " }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "48", "label": "solution" } ], "utterance": "If your vehicle is registered in New York, it MUST have a New York insurance. If you go to texas (where you have a Insurance coverage) you'll have to first register the vehicle there, in order to be able to use their insurance. " }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "12", "label": "solution" }, { "sp_id": "13", "label": "solution" }, { "sp_id": "14", "label": "solution" } ], "utterance": " What if I don't use the vehicle?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "12", "label": "solution" }, { "sp_id": "13", "label": "solution" }, { "sp_id": "14", "label": "solution" } ], "utterance": "As long as your registration is valid, your insurance will remain in effect." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "12", "label": "solution" }, { "sp_id": "13", "label": "solution" }, { "sp_id": "14", "label": "solution" } ], "utterance": "Does that work for motorcycles too? " }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "12", "label": "solution" }, { "sp_id": "13", "label": "solution" }, { "sp_id": "14", "label": "solution" } ], "utterance": "Motorcycles are the black sheep in the family:Your motorcycle must have insurance coverage any time it is operated on a public road or highway. Unlike most other motor vehicles, motorcycles are registered for one year rather than two. By any means your motorcycle should operate on public highways without liability coverage in effect.\n" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "When do my motorcyle registration expire? " }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "On April 30." } ]
4f4ecf4f2b55a32c7636046832a780c2
New York State Insurance Requirements#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "or can i register without one?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "yes" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "3", "label": "precondition" } ], "utterance": "no" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "sp_id": "3", "label": "precondition" } ], "utterance": "Could i use other than New York State issued automobile liability insurance coverage?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "5", "label": "solution" } ], "utterance": "No you could not and you need to maintain the coverage to avoid suspension of your vehicle registration and driver license by the DMV." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" } ], "utterance": "Is it compulsory that the name on the insurance card and vehicle registration application must be similar?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" } ], "utterance": "Yes. It must be similar." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "5", "label": "solution" } ], "utterance": "Why would the DMV suspend my driving license if i am unable to maintain my insurance coverage?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "5", "label": "solution" } ], "utterance": "It is up to the DMV. The DMV may or may not suspend both the vehicle registration and driving license when you are unable to maintain the coverage." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "7", "label": "solution" }, { "sp_id": "8", "label": "solution" }, { "sp_id": "9", "label": "solution" } ], "utterance": "What is the minimum amount of liability coverage for a single accident?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "7", "label": "solution" }, { "sp_id": "8", "label": "solution" }, { "sp_id": "9", "label": "solution" } ], "utterance": "It is $ 10,000 for a single accident." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "41", "label": "precondition" } ], "utterance": "Can i just sent copies or fax my Insurance Identification Card?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "42", "label": "solution" }, { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" } ], "utterance": "Yes but please make sure the barcode on the document is clear because the DMV will not accept a card that the DMV barcode reader could not read." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "What if the name on my vehicle registration application and Insurance Identification Card does not match?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" } ], "utterance": "You could not proceed with the registration." } ]
afe95ae4226e9b2b691fae4298351875
New York State Insurance Requirements#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "I was just wondering if i need insurance to register my vehicle?\n" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" } ], "utterance": "yes, the DMV requires you to have insurance in order to register your vehicle." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "26", "label": "precondition" } ], "utterance": "would you like me to tell you some more information?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "sp_id": "26", "label": "precondition" } ], "utterance": "Yes, please" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "27", "label": "solution" }, { "sp_id": "28", "label": "solution" }, { "sp_id": "29", "label": "solution" } ], "utterance": "sure. When you get insurance there are 2 ways that your insurance company will provide you with in order to provide you with proof that your insurance has been accepted.\nIt will either give you 2 original NY State Insurance ID Cards or provide you with access to an electronic version of your NY State Insurance ID Card" }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "41", "label": "precondition" } ], "utterance": "Will the DMV accept a copy of my insurance ID card?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "42", "label": "solution" }, { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" } ], "utterance": "Yes, however, the card will not be accepted by the DMV if there are issues with the barcode reader being unable to scan or read the barcode." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "33", "label": "solution" }, { "sp_id": "34", "label": "solution" }, { "sp_id": "35", "label": "solution" } ], "utterance": "When do I need to register my vehicle?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "33", "label": "solution" }, { "sp_id": "34", "label": "solution" }, { "sp_id": "35", "label": "solution" } ], "utterance": "You must register it within 180 days once your insurance ID card has been accepted" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "so, i must get insurance in order to register my vehicle?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "yes" }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "does the name on my application form and my insurance ID card need to be the same?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" } ], "utterance": "yes\n" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "sp_id": "47", "label": "precondition" } ], "utterance": "Do I have to get my insurance from New York? Do you accept out-of-state insurance?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" } ], "utterance": "No, we do not accept out-of-state insurance. The insurance must be from New York " } ]
14bf00331123b8ad7ddef90f7de8b081
Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "13", "label": "precondition" } ], "utterance": "Tell me about county taxes and supplemental fees" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "This are taxes that all residents of New York City and several counties in New York must pay for the registration of a commercial vehicle or the renewal of any commercial vehicle registration. These taxes are collected by the DMV for the city and the counties." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "30", "label": "solution" }, { "sp_id": "32", "label": "solution" }, { "sp_id": "33", "label": "solution" } ], "utterance": "What about the supplemental MCTD fee for taxis?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "30", "label": "solution" }, { "sp_id": "32", "label": "solution" }, { "sp_id": "33", "label": "solution" } ], "utterance": "In the case of a passenger vehicle like a taxi, the supplemental MCTD fee is $50 for two years. All registrants for TC vehicles must pay the tax," }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "How much is the vehicle use tax?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "It's $80 for 2 years for all passenger vehicle registrations and renewals. For Livery and for-hire vehicles, the tax is $400 for one year." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "My vehicle registration is from Manhattan, New York. Does the tax apply to my vehicle?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "Yes, your location apply to the vehicle use tax for all passenger registrations and renewals." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" }, { "sp_id": "41", "label": "solution" } ], "utterance": "tell me about the sales tax, how can I determine the fee?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" }, { "sp_id": "41", "label": "solution" } ], "utterance": "For this, you should add 3.25% to the fee listed on the cart and then change the result to the nearest 0.25$" } ]
2584ea78406f561ad23b66abcd9a7cee
Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "I need help to determine the fees of my commercial vehicle." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "To determine the correct fee you have to use both the registration fee and county use tax charts." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "What fees apply if my vehicle is registered in Manhattan, New York." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "For the renewal or original registration of all passenger vehicles, the vehicle use tax is 80$ for 2 years and for livery and for-hire vehicles in these registration classes, the fee is 400$ for 1 year." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "30", "label": "solution" }, { "sp_id": "32", "label": "solution" }, { "sp_id": "33", "label": "solution" } ], "utterance": "What about the supplemental MCTD fee?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "30", "label": "solution" }, { "sp_id": "32", "label": "solution" }, { "sp_id": "33", "label": "solution" } ], "utterance": "The supplemental MCTD fee is 50$ for 2 years." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "And for the use tax for counties outside of New York City?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "You can see the use taxes and supplemental fees for all original registrations and renewals on the chart. The sales tax depends on the purchase price and your locality. You can go to the Department of Taxation and Finance website to see the current sales tax rates per jurisdiction." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "18", "label": "solution" } ], "utterance": "Where can I know more about these taxes?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "18", "label": "solution" } ], "utterance": "You can ask the city or county where you reside or have a business." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "What charts should I use to determine the fees for commercial vehicles?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "You have to use the registration fee and the county use tax charts." } ]
f6b78d79ddfde99fc69306fa67faf1d6
Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "I need help on how to calculate the fees of a commercial vehicle." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "For that, you have to use the charts for the registration fee and the county use tax." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "Please tell me more about the county use tax chart for counties outside New York City," }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "You can use the chart to determine the use taxes and supplemental fees for all original registrations and renewals. For example, the amount of sales tax depends on your locality and what was the purchase price. You can know more about the current rates by jurisdiction at the Department of Taxation and Finance website." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "When does the county use tax applies to me?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "This tax is for all the residents of New York City and several counties in New York, and it applies to all the registrations and renewals of commercial vehicles." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "21", "label": "precondition" } ], "utterance": "I reside in New York City and I'm exempt from the NYC vehicle use tax, what should I do." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "22", "label": "solution" } ], "utterance": "In your case, you should get form UT-11 from a local DMV office or a DMV call center." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "17", "label": "precondition" } ], "utterance": "I want to know more about these taxes." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "18", "label": "solution" } ], "utterance": "You can ask the city or county where you currently reside or have your business." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "8", "label": "precondition" } ], "utterance": "I want to know more about the registration fee chart." }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "9", "label": "solution" }, { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" } ], "utterance": "The fees on this chart are for commercial vehicles that are less than 18000 lbs in weight. For diesel commercial vehicles that are 8501 pounds or more in weight, there is an additional fee." } ]
05b2d770c75bb572a85795ef15e7cf87
Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "13", "label": "precondition" } ], "utterance": "Can you please tell me more about the county use taxes?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "This is the tax that applies to all residents of New York City and several counties in New York for the registration or renewals of a commercial vehicle" }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "Can you tell me how to determine the fees for a commercial vehicle?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "For that, you can use the registration fee and the county use tax charts." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "How should I calculate the correct fee?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" }, { "sp_id": "41", "label": "solution" } ], "utterance": "You have to add 3.25% to the fee listed in the chart and then change the result you get to the nearest 0.25$." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "19", "label": "precondition" } ], "utterance": "What form should I use If I'm from outside New York City and exempt from the vehicle use tax in my county?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "20", "label": "solution" } ], "utterance": "For your case, you have to complete form UT-11C" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "What can I use the use tax chart for counties outside New York City?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "This chart shows the use taxes and supplemental fees for all the original registrations and renewals." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "21", "label": "precondition" } ], "utterance": "And what if I'm from New York City and exempt from the NYC vehicle use tax?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "22", "label": "solution" } ], "utterance": "Go and get the form UT-11 from a local DMV or from a DMV Call center" } ]
8c6cd87f7e375ca7133e6aef64571f4c
Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "I want to know about the fees for commercial vehicles." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "You can use the registration fee and county use tax charts to know your registration fee and county use fee." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "22", "label": "solution" } ], "utterance": "Where can I get the UT-11 form?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "22", "label": "solution" } ], "utterance": "You can get the form from a local DMV office or from a DMV call center." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "So what is the chart for county use tax?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "The chart have the same name, county use tax chart." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "18", "label": "solution" } ], "utterance": "Where can I know more about these taxes?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "18", "label": "solution" } ], "utterance": "You can ask your city or county about these taxes." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "Help me determine the correct fee." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" }, { "sp_id": "41", "label": "solution" } ], "utterance": "ok, you have to add 3.25% to the fee listed in the chart and then change the value you get to the nearest 0.25$." } ]
201c3cdadbca8728e390792201cdc049
Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "I need to know the fees for my car, please." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "You must use both the registration fee and the county use tax charts to determine your registration fee and the county use tax" }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "30", "label": "solution" }, { "sp_id": "32", "label": "solution" }, { "sp_id": "33", "label": "solution" } ], "utterance": "How much is the Supplemental MCTD fee and who is responsible for regulating the \"TC\" plates?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "30", "label": "solution" }, { "sp_id": "32", "label": "solution" }, { "sp_id": "33", "label": "solution" } ], "utterance": "The Supplemental MCTD fee is $50 for two years and $25 per year. The New York City Taxi and Limousine Commission regulates all \"TC\" vehicle plates" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "19", "label": "precondition" } ], "utterance": "I live outside of New York and I'm exempt from the vehicle use tax in my county, How do I pay my fees?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "20", "label": "solution" } ], "utterance": "You must complete the form UT-11C if you are living outside New Yor City." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "I am from New York and I want to register my vehicle. Do I have to pay any taxes? If so, where should I go?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "Yes, you must pay a vehicle use tax when they register a commercial vehicle, To pay your vehicle taxes, you must go to the nearest DMV office or your preferred one." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "17", "label": "precondition" } ], "utterance": "I'm a little lost, I don't know anything about paying my vehicle taxes or where to go." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "18", "label": "solution" } ], "utterance": "Don't worry, ask in your city or county where you reside." } ]
02aac14a4ec65acc080a056b9eb937b9
Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "13", "label": "precondition" } ], "utterance": "Morning, I would like to have some information regarding my taxes and fees. I got a car today, do I have to pay an use tax or fees?." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "If you are a resident of New York, you MUST pay a vehicle use tax when you register your car. " }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "I'm in a county outside of NY, could you tell me the use tax and fee that I have to pay?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" }, { "sp_id": "41", "label": "solution" } ], "utterance": "To determine the use tax you should be paying in counties outside of NY state please use this chart: www.chartfortaxesoutsidenewyorkstate.com, find your location in the chart and then add 3.25% to the fee listed in the chart. " }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "Ok, I have the chart. But I don't know understand it. Could you help me out with that? " }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "The chart shows you a list of counties: find the one you are living in and see the amount of the use tax.\nYou also have one chart for the registration fee depending on how much your vehicle weights. " }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "17", "label": "precondition" } ], "utterance": "I have some questions regarding those taxes, with whom should I talk? " }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "18", "label": "solution" } ], "utterance": "You can ask the city or county where you reside. They will help you. " }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "19", "label": "precondition" } ], "utterance": "Ok, because it seems that I am exempt from the vehicle use tax in my county." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "20", "label": "solution" } ], "utterance": "If you are exempt from the vehicle use tax, please complete the form UT-11C." } ]
4bd7b3c79d961200c5c076234cddbadf
Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "I need to know how much is the fee for my vehicle." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "You must check your county use tax charts to determine your registration fee and county use tax." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "8", "label": "precondition" } ], "utterance": "What kind of vehicles can I see in the registration fee chart?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "9", "label": "solution" }, { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" } ], "utterance": "Commercial vehicles that weigh less than 18,000 lbs, Diesel-powered commercial vehicles that weigh 8,501 pounds or more require an additional fee." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "21", "label": "precondition" } ], "utterance": "I live in New York and I am exempt from the NYC vehicle use tax, what should I do?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "22", "label": "solution" } ], "utterance": "You need to fill the form UT-11 at DMV office or a DMV Call Center." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "19", "label": "precondition" } ], "utterance": "And what should I do if I live outside of New York and I am also exempt from the vehicle use tax in my county?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "20", "label": "solution" } ], "utterance": "In that case, the form you must fill out is the UT-11C." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "I am going to register my vehicle and I don't know if I have to pay a vehicle use tax or where to pay. Can you help me?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "You must pay a vehicle use tax when you register a commercial vehicle or renew a commercial vehicle registration if you are residents of New York City. The DMV is responsible for collecting all taxes in the city and its counties." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" }, { "sp_id": "41", "label": "solution" } ], "utterance": "How can I know the fee I must pay?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" }, { "sp_id": "41", "label": "solution" } ], "utterance": "Add 3.25% to the fee listed in the chart and change the result to the nearest $0.25." } ]
727b6d5ade4048f00b5cfa5a95a80360
Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "13", "label": "precondition" } ], "utterance": "Hello, I want to know about county use taxes and supplemental fees." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "these are taxes that all commercial vehicles must pay as residents of New York City and other counties in New York. This is a vehicle use tax that the DMV collects for the city and the counties." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "17", "label": "precondition" } ], "utterance": "Do you have more questions about these taxes?" }, { "turn_id": 4, "role": "user", "da": "response_positive", "references": [ { "sp_id": "17", "label": "precondition" } ], "utterance": "Yes, please, where can I get more info about it." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "18", "label": "solution" } ], "utterance": "You can ask the city or county in which you reside or have your business." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "Does this tax apply for the renewable of commercial vehicles?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "Yes, the vehicle use tax applies for commercial vehicles and the renewal of commercial vehicle registration." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "sp_id": "19", "label": "precondition" } ], "utterance": "In the county I currently reside, I'm exempt from the vehicle use tax. What should I do?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "20", "label": "solution" } ], "utterance": "You have to complete the form UT-11C" }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "What are the fees for vehicles from Manhattan" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "For all passenger vehicle registrations and renewals, the fees are 80$ for 2 years of Vehicle use tax and 400$ for 1 year for livery and for-hire vehicles." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "tell me about the county use tax chart for counties outside of New York City" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "This chart shows the use taxes and supplemental fees for registrations and renewals. For the sales taxes, it depends on the purchase price and your locality. You can get more info about the sales tax rates by jurisdiction at the Department of Taxation and Finance website" }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "sp_id": "21", "label": "precondition" } ], "utterance": "What if I'm from New York City and exempt from the vehicle use tax?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "22", "label": "solution" } ], "utterance": "for that case, get the form UT-11 from a local DMV office or a DMV call center." } ]
47bfc651569c3d7610cbd4d7f9d92274
Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "13", "label": "precondition" } ], "utterance": "\nI would like to know the cost of the registration fee of a commercial vehicle" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" }, { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" } ], "utterance": "debe pagar un impuesto sobre el uso del vehículo" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "17", "label": "precondition" } ], "utterance": "If you have questions about these taxes, I will help you solve it." }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "sp_id": "17", "label": "precondition" } ], "utterance": "\nI might have some questions about it." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "What would be the final cost on a rental vehicle?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "\n$ 400 for 1 year" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "Does my location influence the cost?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "\nYes, the amount of the sales tax depends on the purchase price and its location." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "21", "label": "precondition" } ], "utterance": "What happens if I am in New York city." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "22", "label": "solution" } ], "utterance": "\nobtain form UT-11 from a local DMV office [1] or a Call Center" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "23", "label": "precondition" } ], "utterance": "\nIs New York an exempt city?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "Yes, New York Bronx, Kings (Brooklyn), Nueva York (Manhattan), Queens, Richmond (Staten Island)." } ]
4c0ce77d02f128ff3ee14ca46b5074ed
Commercial vehicle registration fees, vehicle use taxes and supplemental fees#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "Can you help me determine my total registration fees for my commercial vehicle?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "I will be happy to assist you with that. Does your vehicle weigh more than 18,000 lbs? 9" }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "3", "label": "precondition" } ], "utterance": "And is this the original registration of your vehicle?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "sp_id": "3", "label": "precondition" } ], "utterance": "Yes my vehicle is less than 18,000 lbs." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "9", "label": "solution" }, { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" } ], "utterance": "And this is the original registration of my vehicle.\n" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "9", "label": "solution" }, { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" } ], "utterance": "Also, are you transferring vehicle plates from another vehicle?" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "30", "label": "solution" }, { "sp_id": "32", "label": "solution" }, { "sp_id": "33", "label": "solution" } ], "utterance": "No I am not." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "30", "label": "solution" }, { "sp_id": "32", "label": "solution" }, { "sp_id": "33", "label": "solution" } ], "utterance": "Original registration fees include vehicle plate is $25 and the fee for the title certificate of $50. The chart will determine additional fees. 5&6" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "Thank you. Do I have to pay use tax?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "For some counties outside of New York City, there is a use tax. Refer to the chart." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "Ok thank you." }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" }, { "sp_id": "37", "label": "solution" } ], "utterance": "Hope this has been helpful." } ]
7b12a88d3fefc83153d143495691f35b
Surrender (return or turn in) your plates to the DMV#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "Can you tell me when do I need to surrender my plate¡" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "You should surrender your vehicle's plate before you end the vehicle's liability insurance coverage." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "I lost my plate, what should I do?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "You have to report your lost plate and surrender the registration to the DMV. The DMV will issue you a new registration and plate." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "42", "label": "solution" } ], "utterance": "Can another person surrender the plate for me and what would I need after?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "42", "label": "solution" } ], "utterance": "you just have to make sure that the other person gives you the FS-6 T receipt for your records." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "44", "label": "precondition" } ], "utterance": "What about refunds. will I get a refund for my surrenderd plate?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "46", "label": "solution" } ], "utterance": "That depends. You can check the section \"registrations refunds for surrendered plates\" for more info about that " }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "48", "label": "precondition" } ], "utterance": "In case I need to surrender my plate temporarily, can I do it?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "50", "label": "solution" } ], "utterance": "Yes, you can. There's more info about this in the section \" special procedures to surrender plates for a season - temporary surrender of plates\"" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "How should I mail my plate so I can get the FS-6 T receipt?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "You should send the plate via registered or certified mail and request a return receipt, that way you can be notified by the US Postal Service that we received the plate." } ]
6b1d6e3b580b24ca96973d6ffac14ec3
Surrender (return or turn in) your plates to the DMV#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "7", "label": "precondition" } ], "utterance": "I need to surrender my New York State plates." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "And in case my vehicle's plates are from another state, can I surrender them to the New York State DMV?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" } ], "utterance": "No, for that, you have to surrender the plates to its state DMV." }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "67", "label": "solution" }, { "sp_id": "68", "label": "solution" }, { "sp_id": "69", "label": "solution" } ], "utterance": "Will I get my driver license suspended if I can't surrender my trailer's plates?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "67", "label": "solution" }, { "sp_id": "68", "label": "solution" }, { "sp_id": "69", "label": "solution" } ], "utterance": "Usually, trailers don't need liability insurance, so the DMV will not suspend your driver's license if you can't surrender the trailer's plates." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "55", "label": "precondition" } ], "utterance": "If I have a trailer, do I have to surrender its plates?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "56", "label": "solution" }, { "sp_id": "57", "label": "solution" } ], "utterance": "Only if your trailer doesn't have a valid registration." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "33", "label": "solution" }, { "sp_id": "35", "label": "solution" } ], "utterance": "Can I give my plates to another person?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "33", "label": "solution" }, { "sp_id": "35", "label": "solution" } ], "utterance": "No, unless that person is going to surrender your plates for you." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "What would be the date used as the surrendered plates date?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "The date we use for the surrendered plate dates is the mail postmark date." } ]
dbae0f26657edabd36b6aaca869c51b8
Surrender (return or turn in) your plates to the DMV#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "7", "label": "precondition" } ], "utterance": "Can you tell me what to do to surrender New York State plates?" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "11", "label": "precondition" } ], "utterance": "Can I do it by mail?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "13", "label": "solution" } ], "utterance": "Yes, to do it by mail you first need to remove plates and stickers," }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "What do I have to do if my plates were destroyed?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "You have to report your destroyed plates to the DMV and surrender the registration. The DMV can issue you a new registration and plates." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "13", "label": "solution" } ], "utterance": "What else do I need to do after removing the plates?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "13", "label": "solution" } ], "utterance": "Remove the plates and the stickers." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "My plates were destroyed." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "What should I do about it?" }, { "turn_id": 10, "role": "user", "da": "response_positive", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "I can't surrender my plates." }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "Just report the destroyed plates and surrender the registration. Later the DMV will give you a new registration and plates." } ]
bf41bded46675e76c191f66ad66e3a73
Surrender (return or turn in) your plates to the DMV#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "51", "label": "precondition" } ], "utterance": "I want to know about motorcycles and trailer plates." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "52", "label": "precondition" } ], "utterance": "Do I have to surrender my motorcycle's plates?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "It's not needed to surrender motorcycle's plates, you only should make sure to have it insured if you ride it." }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "So, I have to get insurance for my motorcycle?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "yes, you should keep your motorcycle insured if you ride it." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "55", "label": "precondition" } ], "utterance": "And what about trailer's plates, do I need to surrender trailer plates?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "56", "label": "solution" }, { "sp_id": "57", "label": "solution" } ], "utterance": "Some trailers do not need to have liability insurance but if your trailer doesn't have a valid registration, you must surrender the plates." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "67", "label": "solution" }, { "sp_id": "68", "label": "solution" }, { "sp_id": "69", "label": "solution" } ], "utterance": "Will the DMV suspend my license if I don't surrender my trailer's plates?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "67", "label": "solution" }, { "sp_id": "68", "label": "solution" }, { "sp_id": "69", "label": "solution" } ], "utterance": "Usually is not needed to surrender a trailer's plates, so the DMV won't suspend your license if you fail to surrender the plates, Is just recommended to surrender any unused vehicle's plates to make sure the plates are destroyed." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "My plates were stolen." }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "What can I do if I have to surrender stolen plates?" }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "yes, my plates were stolen." }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "You have to report the stolen plates and surrender the registration, then the DMV will give you new registration and plates." }, { "turn_id": 14, "role": "user", "da": "query_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "how should I mail my surrendered plates?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "mail the plates by registered or certified mail and ask for a return receipt." } ]
4f4de7c06bd470791539429f3c5ddcea
Surrender (return or turn in) your plates to the DMV#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "I went to a mall and stole my car plates in the parking lot, what should I do?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "I'm sorry for that. Did you surrender your registration?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "Yes, I did it." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "You must report the theft of your plates and surrender the registration in order to obtain new plates and registration from the DMV." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "67", "label": "solution" }, { "sp_id": "68", "label": "solution" }, { "sp_id": "69", "label": "solution" } ], "utterance": "If the plates were stolen from a trailer without liability insurance, would I have problems requesting new plates? Will I have problems with my license if fail to surrender a stolen plates?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "67", "label": "solution" }, { "sp_id": "68", "label": "solution" }, { "sp_id": "69", "label": "solution" } ], "utterance": "Normally a trailer does not need liability insurance, and no, the DMV will not suspend your driver license if you fail to surrender the plates." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "17", "label": "solution" }, { "sp_id": "19", "label": "solution" } ], "utterance": "I want to give my plates to a friend, is that possible?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "17", "label": "solution" }, { "sp_id": "19", "label": "solution" } ], "utterance": "Just if that friend will surrender the plates for you." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "36", "label": "solution" }, { "sp_id": "38", "label": "solution" } ], "utterance": "What form should I fill to surrender my plates?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "36", "label": "solution" }, { "sp_id": "38", "label": "solution" } ], "utterance": "The Plate Surrender Application PD-7 for each set of plates you are surrendering, you must to bring the plates and the form PD-7 to a DMV office." } ]
2fb80f530d9b0a5f28bc2d3917cb40ec
Surrender (return or turn in) your plates to the DMV#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "47", "label": "precondition" } ], "utterance": "Hello, I'm going to another state for a month. So I'd like to temporary surrender them. Could you assist me with this?" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "48", "label": "precondition" } ], "utterance": "The thing is I'm going on holidays to another state for about 3 weeks so I need to register my vehicle if a different state and that's why I'm surrendering my plate; but as I'll be back in less than a month I'd like to have my same plate and I also think the process would be easier than getting a new plate... so can I surrender my plates temporarily?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "50", "label": "solution" } ], "utterance": "Yes, you can. See special procedures to surrender plates temporarily here: www.dmvtemporal.com" }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "Okey, thanks. Btw, last week we got a plate stolen from one of our vehicles. Do I need to surrender the registration?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "Yes, you have to surrender the registration. Please report the plate as stolen, and then surrender the registration." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "What if is a motorcycle? Do I need to surrender the plate?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "It's not necessary to surrender motorcycle plates, but your motorcycle must be insured if you ride it" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "40", "label": "solution" } ], "utterance": "Got it! About my temporary surrender, I read in the link you sent me something about a fee. What's that fee if I go to a DMV office to surrender the plate?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "40", "label": "solution" } ], "utterance": "DMV offices will charge you a $1 fee to process the surrender" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "I think I'd rather do that online, so how can I get the FS-6 T receipt if I do the process by mail?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "We will mail you your FS-6 T receipt" }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "55", "label": "precondition" } ], "utterance": "Awesome! One last question, is it necessary to surrender trailer plates?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "56", "label": "solution" }, { "sp_id": "57", "label": "solution" } ], "utterance": "If the trailer has no valid registration, you MUST surrender the plate. " } ]
9eeb5f80b44986e2f417a943ab1e6eb9
Surrender (return or turn in) your plates to the DMV#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "47", "label": "precondition" } ], "utterance": "Hi, good morning, please i need help on temporary surrender." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "48", "label": "precondition" } ], "utterance": "Need to know if my plates can be surrendered temporarily?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "50", "label": "solution" } ], "utterance": "Sure you can. In any case, you need to go and check under special procedures to surrender your plates temporarily for a season." }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "30", "label": "solution" }, { "sp_id": "31", "label": "solution" }, { "sp_id": "32", "label": "solution" } ], "utterance": "Thanks, i'll sure do that. Um, when i surrender my plates, i just turn them in as they are and no problem?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "30", "label": "solution" }, { "sp_id": "31", "label": "solution" }, { "sp_id": "32", "label": "solution" } ], "utterance": "No. You need to remove some things from the plates first before surrender. You have to remove any plate frames and fasteners, as well as any sticker you may have attached on it. Besides, you need destroy the registration and inspection stickers you have attached into your windshield." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "20", "label": "solution" }, { "sp_id": "22", "label": "solution" } ], "utterance": "Got it. There is something else i need to do along with the removal?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "20", "label": "solution" }, { "sp_id": "22", "label": "solution" } ], "utterance": "Yes. Along with that, you nee to complete the Plate Surrender Application form PD-7 for each set of plates you present to surrender. When you complete that, you can proceed to mail both the application and the plates." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "Ok, ok, thanks, i'll do that. Now, i need some info about plates if they get lost, or if they are stolen from me or you know, get destroyed." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "No problem. Have you lost your plates? Or this have been stolen from you or got destroyed?" }, { "turn_id": 10, "role": "user", "da": "response_positive", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "Yeah, well, they were stolen from my vehicle some day ago." }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "I see. In that case, you need report those plates along with your registration. The DMV can issue to you a new registration and plates if everything is in order." } ]
4759a0e5fd7a68c9407bf3b2661c07ee
Surrender (return or turn in) your plates to the DMV#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "Morning! I need some information about surrendering plates. I'd like to know, when do I have to surrender them?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "Morning, Mr. You have to surrender your plates before you end the vehicle's liability insurance coverage, or when you will not use the registration. " }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "67", "label": "solution" }, { "sp_id": "68", "label": "solution" }, { "sp_id": "69", "label": "solution" } ], "utterance": "I have a trailer, and my plate got stolen on a trip to the beach. I found out yesterday I had no plate, what should I do? " }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "67", "label": "solution" }, { "sp_id": "68", "label": "solution" }, { "sp_id": "69", "label": "solution" } ], "utterance": "Don't worry, as you may already know: \"normally\" a trailer does not need liability insurance, so DMV will not suspend your driver license or registration because your plate got stolen, and therefore you will fail to surrender it." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "55", "label": "precondition" } ], "utterance": "So, just to make sure: do I need yo surrender trailer plates? " }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "56", "label": "solution" }, { "sp_id": "57", "label": "solution" } ], "utterance": "You must surrender your plate if your trailer doesn't have a valid registration, it's ok if you \"lost\" it as long as your registration is valid. " }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "Ok, thanks for that! Btw, my girlfriend wants to surrender her plate, but she's very new with this stuff.. Could you send me some information on how to surrender plates by mail? So that I can send it to her, please," }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" }, { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" } ], "utterance": "Yes, sure!\nFirst, you need to remove the plate and the stickers on it. Then go to www.dmvplatebymail.com and download de PD-7 application, and after that mail us the application to: NYS DMV6 Empire State PlazaRoom B240Albany , NY 12228. \nWhen we got all that, and after your application has been accepted we'll mail you your FS-6 T receipt." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "Ok, one last question. You told me that's it's ok to have gotten my plate stolen for trailer, because the liability insurance is not a MUST, and as long as I have a valid registration I'll be fine. But what If I have a car, and the plate is lost, stolen, or destroyed?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "In that case, you need to report the plate as \"stolen, lost or destroyed\" and immediately surrender the registration. DMV will issue you a new plate and registration. " }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "What if I'm in an another state? Would it be a problem? Or can I do the whole process by mail as if I was here?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" } ], "utterance": "You have to go to that state's DMV agency and surrender them there, but you can still surrender them by mail. Just make sure, you are in that specific state when you are in the DMV website. " } ]
9c64df97892aca89e14dc7643d08d11d
Surrender (return or turn in) your plates to the DMV#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "51", "label": "precondition" } ], "utterance": "I would like to ask about motorcycle and trailer plates." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "52", "label": "precondition" } ], "utterance": "What do you want to know?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "sp_id": "52", "label": "precondition" } ], "utterance": "Do i need to surrender my motorcycle plates if it is not insured?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "No. It is not compulsory but if you ride the motorcyle, you need to insured it." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "What if i lost it?or if it is stolen?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "60", "label": "solution" }, { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "If that happens, then you need to surrender the registration and report the lost, stolen or destroyed plates. New registration and plates will be issued by the DMV." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "29", "label": "solution" } ], "utterance": "When i go to the DMV Office to surrender my plates, what the first thing that i need to do?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "29", "label": "solution" } ], "utterance": "You will need to first remove the plates and stickers." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "55", "label": "precondition" } ], "utterance": "I heard that liability insurance are not required by some trailers. So do i need to surrender the plates if the trailer is not insured?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "56", "label": "solution" }, { "sp_id": "57", "label": "solution" } ], "utterance": "Yes however, if the trailer does not have a valid registration, you need to surrender the plates regardless of whether the trailer required or not to have a liability insurance." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "29", "label": "solution" } ], "utterance": "After i remove the plates and stickers at the DMV Office to surrender my plates, what should i do?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "29", "label": "solution" } ], "utterance": "You will need to check the plates. Plate attached with plate frames and fasteners will not be accepted." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "sp_id": "60", "label": "solution" }, { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "For lost, stolen or destroyed plates, can i get a new one using the old registration?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "60", "label": "solution" }, { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "No. You need to surrender the registration and a new registration and plates will be issued after that by the DMV." } ]
6b5362bf86a9e387550099fd1b45e016
Surrender (return or turn in) your plates to the DMV#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "43", "label": "precondition" } ], "utterance": "How can I get a refund?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "44", "label": "precondition" } ], "utterance": "Do you want a refund after surrendering your plates?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "sp_id": "44", "label": "precondition" } ], "utterance": "Yes" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "45", "label": "solution" }, { "sp_id": "46", "label": "solution" } ], "utterance": "See registrations refunds for surrendered plates for more information" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "52", "label": "precondition" } ], "utterance": "Do I need to surrender motorcycle plates?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "It s not necessary to surrender motorcycle plates but your motorcycle must be insured if you ride it" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "When do I need to give up my plates?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "Before you end the vehicle 's liability insurance coverage" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "48", "label": "precondition" } ], "utterance": "Can I surrender my plates temporarily?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" } ], "utterance": "Yes, see special procedures to surrender plates for a season temporary surrender of plates" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "What happens if my plates are missing?" }, { "turn_id": 12, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "Have they been lost or stolen?" }, { "turn_id": 13, "role": "user", "da": "response_positive", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "Yes stolen" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "60", "label": "solution" }, { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "Then you need to report plates that are lost , stolen or destroyed and surrender the registration. In these cases the DMV can issue you a new registration and plates" } ]
6c30ff4dd0a9220a952e2ffa8e117999
Surrender (return or turn in) your plates to the DMV#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "Hello my vehicle plates were stolen, what do I do? Please help me." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "You will need to surrender your registration if the plates have been stolen." }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "No someone might have taken them but I'm going to go look for them later." }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "60", "label": "solution" }, { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "If I do determine that they have been stolen, how do I get new plates?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "60", "label": "solution" }, { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "You will need to report that the plates have been stolen and surrender their registration. The DMV can then issue a new registration and plates." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "17", "label": "solution" } ], "utterance": "If I find the plates can my brother-in-law bring them in to prove that I got them back?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "17", "label": "solution" } ], "utterance": "Yes but only if he intends to surrender the plates for you." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "17", "label": "solution" } ], "utterance": "Maybe I don't trust him so much. Can my little brother some in instead?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "17", "label": "solution" } ], "utterance": "Yes as long as he will surrender the plates for you." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "34", "label": "solution" }, { "sp_id": "35", "label": "solution" } ], "utterance": "He's probably too young to understand forms and stuff. Can I fill in some of the paperwork online?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "34", "label": "solution" }, { "sp_id": "35", "label": "solution" } ], "utterance": "Yes there is the Complete the PD-7 application that is available as a PDF online." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "sp_id": "34", "label": "solution" }, { "sp_id": "35", "label": "solution" } ], "utterance": "Can I submit that online or do I have to print it up and give it to him to bring in?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "34", "label": "solution" }, { "sp_id": "35", "label": "solution" } ], "utterance": "Yes you can submit the form online." } ]
658301133a55ae99dc91bb1921124a3c
Surrender (return or turn in) your plates to the DMV#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "43", "label": "precondition" } ], "utterance": "will i get a refund when i surrender my plates?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "44", "label": "precondition" } ], "utterance": "will i receive a refund when i surrender my plates. does this apply to you?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "sp_id": "44", "label": "precondition" } ], "utterance": "no" }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "39", "label": "solution" } ], "utterance": "how can i find a dmv office near me" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" } ], "utterance": "at the dmv office" }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "60", "label": "solution" }, { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "do i need to surrender the registration if the plates are lost, destroyed or stolen?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "60", "label": "solution" }, { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "yes. you need to report plates that are lost, stolen or destroyed and surrender the registration in these causes the dmv can issues you a new registration and plates" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "24", "label": "solution" } ], "utterance": "do you use mail?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "24", "label": "solution" } ], "utterance": "we use the mail postmark date as the date that you surrendered your plates" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "is there an application i need to do?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "you must complete the plate surrender application PDE" }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "59", "label": "precondition" } ], "utterance": "do motorcycles have a liability?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "60", "label": "solution" }, { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "the dmv can issue you a new registration and plates." } ]
5d4478f731608602dfaaf504a2177c75
Renew non-driver ID card#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "I need help to renew my non-driver ID card" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "Ok. You can renew your non-driver ID card only 1 year before and up to 2 years after your card expires." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "53", "label": "precondition" } ], "utterance": "My ID card is an Enhanced non-driver ID, is the cost the same?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "54", "label": "solution" } ], "utterance": "the additional 30$ still applies to the renewal." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "90", "label": "precondition" } ], "utterance": "In case I'm overseas what can I do to renew my non-driver ID card?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "92", "label": "solution" } ], "utterance": "When overseas you can renew your non-driver ID card via mail." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "87", "label": "solution" }, { "sp_id": "88", "label": "solution" }, { "sp_id": "89", "label": "solution" } ], "utterance": "If my Temporary Visitor status is extended can I renew my non-driver ID card?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "87", "label": "solution" }, { "sp_id": "88", "label": "solution" }, { "sp_id": "89", "label": "solution" } ], "utterance": "for that case, you have to go to a DMV office with your updated paperwork from the DHS and we'll update our records to show your new status so you can renew your non-driver ID card." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "5", "label": "precondition" } ], "utterance": "My father is 64 years old, can he get a reduced fee benefit when renewing his non-driver ID card?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "6", "label": "solution" }, { "sp_id": "7", "label": "solution" } ], "utterance": "Yes, he is eligible to get a reduced fee or even \"No Fee\" ID card." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" } ], "utterance": "What would apply to him? he also receives SSI." }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" } ], "utterance": "Well, for his case, he receives SSI and is over 62 years old, he can get the \"No Fee\" renewal. The fee for those under 62 is $6.50." } ]
7827f6fc9ee62dfde357442343f003a1
Renew non-driver ID card#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "77", "label": "precondition" } ], "utterance": "Can you give me any additional information about renewing my non-driver ID card?" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "90", "label": "precondition" } ], "utterance": "Like, in the case of overseas renewal." }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "92", "label": "solution" } ], "utterance": "When you are out of the country you can renew your non-driver ID card via mail." }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "What are the time limits to renew the non-driver ID card?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "The limits are: 1 year before and 2 years after your non-driver ID card expires." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "62", "label": "solution" }, { "sp_id": "63", "label": "solution" }, { "sp_id": "64", "label": "solution" } ], "utterance": "What documents can I submit as proof of SSI?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "62", "label": "solution" }, { "sp_id": "63", "label": "solution" }, { "sp_id": "64", "label": "solution" } ], "utterance": "As prove of SSI we accept the Notice of Award notifying you that you are eligible for SSI benefits." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "sp_id": "80", "label": "precondition" } ], "utterance": "What if I renew more than 41 days before turning 21?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "81", "label": "solution" } ], "utterance": "in that case, you'll receive your ID with an \"Under 21\" message written on it." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "124", "label": "solution" } ], "utterance": "Are there any fees for renewing online?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "124", "label": "solution" } ], "utterance": "You'll just have to pay the regular fee for renewing your non-driver ID card." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "123", "label": "precondition" } ], "utterance": "so, for renewing online the fee is?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "124", "label": "solution" } ], "utterance": "Just the normal fees paid for a non-driver ID card renewal." } ]
02bb63077ace346ec705d420b9e7dc4b
Renew non-driver ID card#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "77", "label": "precondition" } ], "utterance": "can you give me more information about renewing the non-driver ID card?" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "84", "label": "precondition" } ], "utterance": "My status is Temporary Visitor." }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "85", "label": "solution" } ], "utterance": "You'll be able to renew your non-driver ID card only if your Temporary Visitor status is not expired at the DMV." }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "85", "label": "solution" } ], "utterance": "So how can I renew my non-driver ID card?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "85", "label": "solution" } ], "utterance": "You can do it online, via mail or at a DMV office." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "106", "label": "precondition" } ], "utterance": "I got my non-driver ID on February 12, 2917. It's not enhanced. What kind of ID do I have?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "107", "label": "solution" } ], "utterance": "In your case, you have a Standard document." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "sp_id": "80", "label": "precondition" } ], "utterance": "Can I renew more than 41 days before my 21st birthday?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "81", "label": "solution" } ], "utterance": "You can but your ID will have a \"UNDER 21\" message on it." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "82", "label": "precondition" } ], "utterance": "What if my renewal is processed 40 days before my birthday?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "83", "label": "solution" } ], "utterance": "We'll send you your non-driver ID card with the \"UNDER 21\" message on or near your birth date." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "101", "label": "precondition" } ], "utterance": "In case my non-driver ID is expired for over 2 years can I still renew it?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "102", "label": "solution" }, { "sp_id": "103", "label": "solution" } ], "utterance": "you have to apply for an original non-driver ID card." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "sp_id": "86", "label": "precondition" } ], "utterance": "My Temporary Visitor status was recently extended, what should I do now?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "87", "label": "solution" }, { "sp_id": "88", "label": "solution" }, { "sp_id": "89", "label": "solution" } ], "utterance": "Go to a DMV office with your updated paperwork from the DHS. We'll use your updated paperwork to update our records to show that your status has been extended so you can renew your non-driver ID card. Your new card will show the new temporary visitor expiration date." } ]
09c700b32ea82f9d3913e262174615bd
Renew non-driver ID card#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "Yes, I need to know more about how to renew my non-driver ID card" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "You must know that you can only renew your non-driver ID card if it's between the time limits of 1 year prior and 2-year post its expiration date." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "What if it's expired for more than 2 years?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "Then you can't renew it, no exceptions." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "47", "label": "precondition" } ], "utterance": "Who can opt for the reduced fee or \"No Fee\" non-driver IDs?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" } ], "utterance": "In case you receive Supplemental Security Income and are under 62 years old, your fee would be 6.50$" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "4", "label": "solution" } ], "utterance": "Is there any alternative to renew a non-driver ID card that's expired for over 2 years?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "4", "label": "solution" } ], "utterance": "No, there is no exception to this." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "102", "label": "solution" }, { "sp_id": "103", "label": "solution" } ], "utterance": "So what can I do with my over 2 years expired non-driver ID card?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "102", "label": "solution" }, { "sp_id": "103", "label": "solution" } ], "utterance": "You have to get a new original non-driver ID card." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "9", "label": "solution" }, { "sp_id": "10", "label": "solution" } ], "utterance": "I need to renew but I'm planning on going on a trip soon." }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "9", "label": "solution" }, { "sp_id": "10", "label": "solution" } ], "utterance": "We recommend you to renew before your trip so you can get an Enhanced or REAL ID, and avoid another visit to the office later." } ]
b7b01bac45dd95f3eded23b8f1d80cd8
Renew non-driver ID card#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "77", "label": "precondition" } ], "utterance": "I need all possible information about renew my non-driver ID card, please." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "78", "label": "precondition" } ], "utterance": "Are you under 21 years old?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "sp_id": "78", "label": "precondition" } ], "utterance": "No, I'm already 21 years old" }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "sp_id": "90", "label": "precondition" } ], "utterance": "How do I renew if I am out of the country?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "92", "label": "solution" } ], "utterance": "No problem if you are out of the country, you can renew by mail." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "113", "label": "precondition" } ], "utterance": "I have completed the steps to renew by mail but I have not received a renewal notice, what should i do?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "114", "label": "solution" }, { "sp_id": "116", "label": "solution" } ], "utterance": "You can use an Application for Permit, Driver License or Non-Driver ID Card, form MV-44 or or you can come to a DMV office when you can." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "sp_id": "109", "label": "precondition" } ], "utterance": "I'd rather go to an office to keep my Standard document type, what are the steps?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "110", "label": "solution" }, { "sp_id": "112", "label": "solution" } ], "utterance": "You must follow the steps that I will indicate and complete the renewal notice MV-2 we mailed you." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "101", "label": "precondition" } ], "utterance": "My non-driver ID expired 3 years ago, is this a problem?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "102", "label": "solution" }, { "sp_id": "103", "label": "solution" } ], "utterance": "Don't worry, we can solve it. You must apply for an original non-driver ID card. You can see the steps you should take in \"Get a non-driver ID card NDID\"." } ]
281c595977e5f5517ffb16a4696075f0
Renew non-driver ID card#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "I want to renew my non-driver ID card, please, help me with info about it." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "You can renew 1 year before and up to 2 years after your non-driver ID expires." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "Can I renew my non-driver ID card if it expired 3 years ago?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" } ], "utterance": "No, just 1 year before and up to 2 years after your non - driver ID expires." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "9", "label": "solution" }, { "sp_id": "10", "label": "solution" } ], "utterance": "I am going out of the country for a while and would like information regarding the renewal of my non-driver ID, can you help me with this, please?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "9", "label": "solution" }, { "sp_id": "10", "label": "solution" } ], "utterance": "Before your trip I recommend that you go through a DMV office and get an Enhanced or REAL ID , and avoid a second office visit later." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "57", "label": "precondition" } ], "utterance": "Do I need to know something important before going to a DMV office?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "58", "label": "solution" } ], "utterance": "You must bring an original copy of proof of your eligibility to get a reduced fee." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" } ], "utterance": "What is my fee if I receive Supplemental Security Income SSI and I am 60 years old?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" } ], "utterance": "If you are 60 years old,, your fee is $ 6.50." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "30", "label": "precondition" } ], "utterance": "I am somewhat busy and prefer to renew my Standard by mail. There is a problem with that?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "31", "label": "solution" } ], "utterance": "If you renew by mail, your new ID will show: \"NOT FOR FEDERAL PURPOSES\"." } ]
cf1447278cf6c444aac2b179c1e53d8c
Renew non-driver ID card#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "77", "label": "precondition" } ], "utterance": "Hello, I'm looking for some information on renewing my non-driver ID card #1 please." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "78", "label": "precondition" } ], "utterance": "I will be turning 21 soon, so I need to know what additional requirements there are for me to renew my non-driver ID card#1?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "79", "label": "solution" } ], "utterance": "In order to renew your non-driver ID card #1, it is our requirement that you wait until you are within 40 days of your 21st birthday to renew." }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "sp_id": "80", "label": "precondition" } ], "utterance": "Will I be subject to a fine if I attempt to renew my non-driver ID card#1 41 days or more before my 21st birthday, or will it be allowed through as I'm so close to the date?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "81", "label": "solution" } ], "utterance": "If you attempt to renew your card within 40 of your 21st birthday, we will process it and your ID will actually have the words UNDER 21 on it on or near the date of your birthday." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "124", "label": "solution" } ], "utterance": "I will be living overseas for the next two years at least. Will I need to pay the regular fees for a non-driver ID card renewal under these circumstances?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "124", "label": "solution" } ], "utterance": "Yes, you will need to pay the regular fees for a non-driver ID card renewal even if you are living out of the country. The fees will not be discounted in a situation such as this." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" } ], "utterance": "Will I be eligible for a reduced fee or 'No Fee' non-drivers ID if am in receipt of Supplemental Security Income (SSI) and I am under the age of 62?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" } ], "utterance": "Yes, if your circumstances dictate that you do receive Supplemental Security Income SSI and if you are aged 62 or younger, the fee you will be charged is $6.50." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "44", "label": "solution" } ], "utterance": "Mailing documents is my preferred choice of communication. Can I please confirm the address that I can mail my ID renewal to is NYS Department of Motor Vehicles207 Genesee Street , Suite 6Utica , NY 13501 - 2874? " }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "44", "label": "solution" } ], "utterance": "Yes, I can confirm that information is correct." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "90", "label": "precondition" } ], "utterance": "If I am out of the country, how will the Department of Motor Vehicles contact me if they required additional information?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "92", "label": "solution" } ], "utterance": "It is a requiredment of the Department of Motor Vehicles that if you are overseas you must renew your non-drivers ID card through the mail. You will be including your overseas address with this application for their records." } ]
282f17a2f400af16c70e583c3c6f43a7
Renew non-driver ID card#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "77", "label": "precondition" } ], "utterance": "Good morning, i wanted to know if there is any kind of additional information about renewing a non-driver ID card?" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "90", "label": "precondition" } ], "utterance": "More exactly, if i need to renew it in case i go overseas?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "92", "label": "solution" } ], "utterance": "Yes, you must renew your non-driver ID card if you are planning to go overseas. You can do it through mail." }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "sp_id": "82", "label": "precondition" } ], "utterance": "Ok. I'm turning 21 soon, so i was wondering if i won't have any problems renewing my ID before that date or if must wait until i turn 21?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "83", "label": "solution" } ], "utterance": "Well, in case you go through renewal for at least forty days before your birthday, you'll be issued a non-driver ID card with the words UNDER 21 on it, near of your birthday date." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "109", "label": "precondition" } ], "utterance": "Right, i'll keep that in mind. Now please, i'm willing to go to an office and renew my ID there, but i would like to keep my standard document. What should i do in that case?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "110", "label": "solution" }, { "sp_id": "112", "label": "solution" } ], "utterance": "Very well. In that case, you'll need to complete the renewal notice form MV-2 that we mailed to you in order to proceed." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" } ], "utterance": "Ok, yeah, i received that form. And what about the possibility for an ID with reduced fee or none at all?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "48", "label": "solution" }, { "sp_id": "49", "label": "solution" }, { "sp_id": "50", "label": "solution" } ], "utterance": "That will depend if you meet the requirements. For reduced fee ID you have to being on receiving supplemental security income and to be under sixty two, which would get you a $6.50 fee." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "123", "label": "precondition" } ], "utterance": "Ok, and what about fees if i renew via online?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "124", "label": "solution" } ], "utterance": "In that case, you'll have to pay the normal fees applying to a non-driver ID card renewal process." } ]
41a11c14de12ae9709478489aa6de7ae
Refunds and transfer credits for surrendered plates#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "8", "label": "precondition" } ], "utterance": "I want to know more about transfer credit." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "Like, what if I transfer my remaining registration to another vehicle?." }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "In that case, your new registration will expire the same date as your old one, and you can only do this for an new original registration. You can not use it to renew a registration." }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "sp_id": "21", "label": "precondition" } ], "utterance": "If I'm eligible for a refund, how can I get one?" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "25", "label": "precondition" } ], "utterance": "I also wants to request a transfer receipt." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "26", "label": "solution" } ], "utterance": "When not eligible for a refund or wanting a transfer receipt, the DMV office can give you a Receipt FS-6 T for you to use to transfer the registration to another vehicle." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "36", "label": "precondition" } ], "utterance": "What do I need to apply for a full 2-year refund?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "37", "label": "solution" } ], "utterance": "you have to surrender the vehicle plate and the unused registration sticker and stop at your local DMV office and request a 2-year refund." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "My registration sticker is attached to the vehicle windshield, is that a problem?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" } ], "utterance": "yes, you can't remove the sticker and can't apply for a full refund." } ]
9bb01bb3cd4f4044cc8ed0377bd017c8
Refunds and transfer credits for surrendered plates#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "13", "label": "precondition" } ], "utterance": "I want to know more about the refunds-" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" } ], "utterance": "I can give you some examples of how the refunds are determined." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "yes please, tell me how are the refunds determined." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "for example, you paid 137.50$ to register your vehicle for two years. In the amount of money you paid is included 62.50$ for the two years registration, that is 31.25$ per year, there's also included 50$ for the tittle certification and the final 25$ is for the vehicle registration." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "So, what do I need to do to get a refund." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "After surrendering your plates, the receipt FS-6T indicates if you are eligible for a refund. If you are eligible and you do not request a transfer receipt, we'll process your refund immediately and you'll receive it in your mail after several weeks." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "How can I know again if I'm eligible for a refund?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "Check your Receipt FS-6T, there you can find out if you are eligible for a refund." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "so, what amount would be the refund in the example case?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "in the example, from the 137.50$ paid and if you surrender your vehicle plates during the first year of the registration, you'll qualify for a 30.25$ refund." } ]
c2b8b4fca30feff00484c7a9ea4ed9bd
Refunds and transfer credits for surrendered plates#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "13", "label": "precondition" } ], "utterance": "I need to know more about refunds" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" } ], "utterance": "Do you want an example to show how the refund amount is determined?" }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "Yes, please show me the example." }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "Let's say you paid 137.50$ to register your vehicle for a period of 2 years. In the amount paid, there is included a 62.50$ for the two years or the registration, 32.25$ per year, 50$ for the title certificate and 25$ for the vehicle's plates. In this case, the amount to refund would be of 30.25$" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "50", "label": "precondition" } ], "utterance": "And if I changed my name, can I still get a refund?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "yes, you can. First, you have to surrender the vehicle plates at a DMV office and then request a transfer receipt, not a refund receipt. Secondly, you have to send some items to the address on the Request for Refund MV-215 form." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "42", "label": "precondition" } ], "utterance": "I have my unused registration sticker and stop and I got a refund for the second year of registration, can I get a refund for the first year?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" } ], "utterance": "Yes, you may be eligible to apply for the first year of the registration fee refund. You have a maximum 60 days after the date you got issued the registration to apply for the first year of the registration fee refund." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "60", "label": "precondition" } ], "utterance": "If the registrant died is it possible to get a refund?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "62", "label": "solution" }, { "sp_id": "63", "label": "solution" }, { "sp_id": "64", "label": "solution" } ], "utterance": "Yes, in that case, the DMV will issue the refund to the name of the state. You'd have to surrender the vehicle plates at a DMV office and ask for a transfer receipt." } ]
893d68b9d383dae403c76d50be8592e1
Refunds and transfer credits for surrendered plates#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "13", "label": "precondition" } ], "utterance": "I want to know how the refunds are determined and the period in which I should surrender my plates." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" } ], "utterance": "I can give you an example of how a refund is determined." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "42", "label": "precondition" } ], "utterance": "Can I get a refund for the first year of my registration after receiving a refund for the second year?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" } ], "utterance": "Yes, but only if you have the unused registration sticker and stub. If so, then you are eligible for the refund of the first year of the registration. You have a maximum of 60 days after the date the registration was made to apply for a refund for the first year of the registration fee." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "60", "label": "precondition" } ], "utterance": "In case the registrant passed away, can I get a refund?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "62", "label": "solution" }, { "sp_id": "63", "label": "solution" }, { "sp_id": "64", "label": "solution" } ], "utterance": "Yes. The refund will be issued to the name of the state. You need to surrender the vehicle plates at DMV office and request a transfer receipt, not a refund receipt." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "74", "label": "precondition" } ], "utterance": "My registration sticker was attached to the windshield." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "75", "label": "solution" } ], "utterance": "In that case, you can not remove the sticker and can't apply for a refund." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "How can I know if I'm eligible for a refund?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" } ], "utterance": "After confirming your eligibility, the DMV will issue a receipt that displays \"two year refund\"" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "So there's nothing I can do if the sticker was attached to the windshield?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" } ], "utterance": "You can't apply for a full refund if you attached the sticker, you can't remove it." }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "31", "label": "solution" }, { "sp_id": "32", "label": "solution" } ], "utterance": "What is needed in order to apply for a full 2-year refund?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "31", "label": "solution" }, { "sp_id": "32", "label": "solution" } ], "utterance": "The full 2-year refund can only be applied if the registration was never used and it's been no more than 60 days since the date the registration was issued. A processing fee of 1$ is deducted from the refund amount." } ]
95b488521cae4c511eabf82bf4ff5c8b
Refunds and transfer credits for surrendered plates#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "8", "label": "precondition" } ], "utterance": "Tell me about rounds and transfer credit." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "I want to transfer my remaining registration to another vehicle." }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "When transferring your remaining registration to another vehicle, take into consideration that the new registration will expire the same day as the old one, and you can only use the transfer credit for a new original registration, you can't use it for a renewal." }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "How can I know if am eligible for a refund?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "23", "label": "solution" }, { "sp_id": "24", "label": "solution" } ], "utterance": "After you surrender your plates, your Receipt FS-6 T indicates if you are eligible for a refund. If you are and you do not request a transfer receipt, your refund will be processed automatically and you'll get it in your mail after some weeks." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "Can I still apply for a refund if the registration sticker was attached to the plate?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" } ], "utterance": "No, in that case, the sticker can't be removed and you won't be able to apply for a full refund." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "31", "label": "solution" }, { "sp_id": "32", "label": "solution" } ], "utterance": "What is needed to apply for the 2-year refund?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "31", "label": "solution" }, { "sp_id": "32", "label": "solution" } ], "utterance": "The 2-year registration fee refund can only be applied if the registration was never used and it hasn't been more than 60 days from the date the registration was issued." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "30", "label": "precondition" } ], "utterance": "So if I applied for a registration but never used the registration sticker, can I get a 2-year refund?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "31", "label": "solution" } ], "utterance": "yes, you can apply for a refund of the 2-year fee you paid when you renewed the registration." } ]
0da1f89b54d23d6bb660484e05c6c309
Refunds and transfer credits for surrendered plates#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "13", "label": "precondition" } ], "utterance": "How would I go about getting a refund for my surrendered vehicle plates?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "14", "label": "solution" } ], "utterance": "I can give you an example to explain how your refund amount is determined" }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "What happens if my name has changed since I registered the plates, can I still get a refund?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "If your name had changed and you are looking for a refund, bring the plates with you to the DMV office when surrendering. Yu must request a transfer receipt and not a refund receipt. You then send these to the address that you'll find on the Request for Refund MV-215 form" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "How is my refund actually determined?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "When you registered your plates, you paid $137.50, which was for two years. This amount included $62.50, which was the registration fee for two years, that is $31.25 per year. Also included was $50.00 for the title certificate and then $25.00 for the vehicle plates. The registration fee for one year is refunded to you, as you surrendered the plates during the first year of registration " }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "62", "label": "solution" }, { "sp_id": "63", "label": "solution" }, { "sp_id": "64", "label": "solution" } ], "utterance": "If the person who registered a vehicle dies, is a refund possible?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "62", "label": "solution" }, { "sp_id": "63", "label": "solution" }, { "sp_id": "64", "label": "solution" } ], "utterance": "If a person dies, a refund for the registration of the vehicle is issued to the estate of the person by the DMV. The plates must be surrendered at the DMV office and a transfer receipt requested instead of a refund receipt" }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "74", "label": "precondition" } ], "utterance": "Wat happens if the registration sticker belonging to the deceased is attached to the windshield or the vehicle plate of the vehicle in question?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "75", "label": "solution" } ], "utterance": "If the registration sticker of the deceased is attached to the windshield or vehicle plate of the registered vehicle, it can not be removed a refund applied for" } ]
19340127efcf2fc8363c48e7cd266254
Refunds and transfer credits for surrendered plates#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "8", "label": "precondition" } ], "utterance": "What amounts are refundable if I return my plates to the DMV? " }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "Are you wanting to transfer the remaining registration credit to another vehicle that you need to register? " }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "I wasn't wanting to transfer the credit that way. I was not aware that I could, but, since you said that it is possible to transfer the remaining registration credit to another vehicle, I might wait as I am about to purchase my husband a new car. " }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "When you surrender your vehicle plates to the DMV, you may be eligible to transfer the remaining registration credit to another vehicle you want to register, or get a refund for the registration fee. You get a refund or registration transfer credit for your vehicle plate fee, title certificate fee and any other fee or tax that you paid when you registered the vehicle. " }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "31", "label": "solution" }, { "sp_id": "32", "label": "solution" } ], "utterance": "Will I get this refund immediately when I surrender my plates? " }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "31", "label": "solution" }, { "sp_id": "32", "label": "solution" } ], "utterance": "When you surrender your plates, your Receipt FS-6 T indicates if you are eligible to receive a refund. If you are eligible and you do not request a transfer receipt, the refund will be processed automatically and you will receive it in the mail in several weeks. " }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "What was the form that would indicate if I am eligible for the refund? " }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "Your Receipt FS-6 T indicates if you are eligible to receive a refund. " }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "33", "label": "solution" } ], "utterance": "How do I apply for a full 2-year refund if my registration was never used? " }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "33", "label": "solution" } ], "utterance": "You can apply for a refund of the 2-year registration fee only if the registration was truly never used and it is not more than 60 days from the date the registration was issued. A processing fee of a dollar is subtracted from the refund amount. To apply, you must surrender the vehicle plates and the unused registration sticker and stub at the DMV office and request a 2-year refund. If you are eligible, the DMV will issue a receipt that displays two year refund. " }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" } ], "utterance": "What procedure to I have to follow to get this refund, though, if I have changed my name? " }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" } ], "utterance": "You must still surrender the vehicle plates at a DMV office, but request a transfer receipt, not a refund receipt. You will then send that to the address of the Request for Refund MV-215 form along with the completed and signed Request for Refund [1] MV-215 and proof of the name change such as a marriage certificate, divorce certificate, or other court papers. At that point, the DMV will issue your refund in your new name if you are eligible. " }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "sp_id": "25", "label": "precondition" } ], "utterance": "Will the DMV issue a refund if the registrant died? " }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "26", "label": "solution" } ], "utterance": "The DMV will issue the refund to the name of the estate if the plates are surrendered at the DMV office and a transfer receipt is requested and the executor of the estate sends a completed and signed Request for Refund [1]MV-215, with \"deceased\" written on the form, a photocopy of the death certificate, and the transfer certificate to the address listedon the Request for Refund MV-215. " } ]
382ac0779c128efc13fdb7c56e57cda6
Refunds and transfer credits for surrendered plates#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "8", "label": "precondition" } ], "utterance": "I was wondering if you could give me some more information about whether i can transfer credit from my old vehicle plate?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "null" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "am i able to transfer my remaining registration to another vehicle?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "yes, however, there are a few conditions, you can only transfer credit for a new original registration, the new registration will expire the same day as your old registration, and you can not use it for a registration renewal" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "45", "label": "solution" }, { "sp_id": "46", "label": "solution" }, { "sp_id": "47", "label": "solution" } ], "utterance": "how do i apply for a refund?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "45", "label": "solution" }, { "sp_id": "46", "label": "solution" }, { "sp_id": "47", "label": "solution" } ], "utterance": "To apply for a refund for the first year-registration fee, you must send the original registration document, and you must complete and sign the request for a refund form and send it to the address on the page." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "am i eligible? for a refund" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" } ], "utterance": "It will depend on the DMV, if you are eligible for a refund the office will issue you a receipt" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "31", "label": "solution" }, { "sp_id": "32", "label": "solution" } ], "utterance": "are there conditions that apply when applying for a full 2-year refund?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "31", "label": "solution" }, { "sp_id": "32", "label": "solution" } ], "utterance": "yes, you can only apply for the refund if the registration was never used and it has been no more than 60 days from when the registration was issued" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "29", "label": "precondition" } ], "utterance": "I'm sorry, i don't quite understand, could you explain it in more detail?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "31", "label": "solution" } ], "utterance": "sure, you can apply for a refund for the amount that you paid when you renewed your registration" }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "sp_id": "50", "label": "precondition" } ], "utterance": "can i get a refund if i change my name?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "51", "label": "solution" }, { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" } ], "utterance": "yes, that shouldn't be a problem, you will just need to surrender the vehicle plates at a DMV office and request a transfer receipt" } ]
4592e30d9d318911e585ea23b413d566
Refunds and transfer credits for surrendered plates#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "8", "label": "precondition" } ], "utterance": "how do i transfer credit?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "if you transfer your remaining registration to another vehicle your new registration will espire the same day" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "doesnt apply to me" }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "26", "label": "solution" } ], "utterance": "how can i get a refund?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "26", "label": "solution" } ], "utterance": "the dmv office issues a receipt that you can use to transfer the registration to another vehicle." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "50", "label": "precondition" } ], "utterance": "can i get a refund if i changed my name?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "51", "label": "solution" }, { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" } ], "utterance": "yes. follow these instructions. surrender the vehicle plates at a dmv office and quest a transfer receipt not a refund receipt" }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "51", "label": "solution" }, { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" } ], "utterance": "how do i prove the name has changed?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "51", "label": "solution" }, { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" } ], "utterance": "a photocopy of the marriage certificate" }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "49", "label": "solution" } ], "utterance": "is it possible to receive a refund of the first year of my registartion fee?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "49", "label": "solution" } ], "utterance": "dmv will process a refund of the first year if eligible" }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "22", "label": "precondition" } ], "utterance": "how can i get a refund?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "23", "label": "solution" } ], "utterance": "your receipt FS-6 T indicatiates if you are eligible to receive a refund" } ]
c30115ff5d1266e6a1ddbca647348b7a
Refunds and transfer credits for surrendered plates#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "8", "label": "precondition" } ], "utterance": "I need help with transferring a credit." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "Do you need to transfer your remaining registration to another vehicle?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "No, I don't need that." }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "26", "label": "solution" } ], "utterance": "How can I get my refund ? " }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "26", "label": "solution" } ], "utterance": "The DMV issues a receipt FS-6 that you can use to transfer the registration to different vehicles." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "How do I apply for a full 2-year refund if the registration was never used?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" } ], "utterance": "If the sticker was attached to the windshield or vehicle plate, you cannot remove it and apply for a full refund." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "35", "label": "solution" } ], "utterance": "Can I turn in the plates?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" } ], "utterance": "Yes you can do that." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "22", "label": "precondition" } ], "utterance": "How do I turn in the plates?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "23", "label": "solution" } ], "utterance": "When you surrender them, your receipt FS-6 indicates if you are eligible to receive a refund." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "74", "label": "precondition" } ], "utterance": "If the sticker was attached to the windshield or vehicle plate of a registrant who has died, can we get a refund?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "75", "label": "solution" } ], "utterance": "You cannot remove the sticker and apply for a refund." } ]
3f974b4e9dbb8e248f2421f12f5fafe7
Prepare for your road test#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "I want to know about the pre-licensing course." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "This is a DMV-approved and standardized classroom course that teaches you all you need to know as a new driver, such as: driving within the highway transportation system." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "73", "label": "precondition" } ], "utterance": "What should I do in case I encounter stop lines or crosswalks?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "74", "label": "solution" } ], "utterance": "You should stop before crossing them." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" } ], "utterance": "What should I take into consideration for my road test?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" } ], "utterance": "Remember to steer smoothly in all circumstances, accelerate in a controlled and smooth way and don't force the engine or cause it to stall." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "2", "label": "solution" }, { "sp_id": "4", "label": "solution" }, { "sp_id": "5", "label": "solution" } ], "utterance": "Is there anything I need to do before I take my road test?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" }, { "sp_id": "4", "label": "solution" }, { "sp_id": "5", "label": "solution" } ], "utterance": "Once you get your learner permit you should always obey the permit restrictions on where and when you may drive. Then you have to complete a 5-hour pre-licensing course." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "93", "label": "precondition" } ], "utterance": "What should I do in case I lost my certificate?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "94", "label": "solution" } ], "utterance": "You have to contact the school that issued the certificate to obtain another one." } ]
3329b7296bf19ec8a34e498dc5aa102a
Prepare for your road test#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "What are the things that I need to organise before I am eligible to take my road test?\n" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" }, { "sp_id": "4", "label": "solution" }, { "sp_id": "5", "label": "solution" } ], "utterance": "Firstly, you will need a learner permit, and please remember that you must obey all rules and conditions that are applicable to being a learner driver. You must also have completed a Pre-Licensing Course OR a high school/college Driver Education Course" }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "Are there age restrictions involved regarding the amount of supervised practice driving that I should have" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" } ], "utterance": "In order for you to be eligible to take the road test, you must have a minimum of 50 hours of supervised driving practice completed" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "76", "label": "solution" }, { "sp_id": "77", "label": "solution" }, { "sp_id": "78", "label": "solution" } ], "utterance": "Are there particular rules regarding proceeding in a vehicle when stopped or when selecting a position in a lane on the highway" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "76", "label": "solution" }, { "sp_id": "77", "label": "solution" }, { "sp_id": "78", "label": "solution" } ], "utterance": "When the vehicle is stopped, you must not proceed until you can clearly see in both directions, you must also be very vigilant when choosing a lane on the highway" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "21", "label": "solution" } ], "utterance": "Is there a particular place where I can find the necessary information regarding the Pre-Licensing course" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "21", "label": "solution" } ], "utterance": "You can search online for the course or alternatively, contact a local Driving Instructor from your telephone directory" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "If I was to change my license from one class to another, is there a necessity for a Pre-Licensing Course Certificate" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "To amend the class on your license, there is no need to have a Pre-Licensing Course Certificate, provided you have a valid NY State driver license" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "43", "label": "solution" } ], "utterance": "What proof of supervise driving practice do I need to bring with me to the driver test" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "43", "label": "solution" } ], "utterance": "You must present a Certificate of Supervised Driving MV-262 to the license examiner. This Certificate is completed by your parent of guardian which certifies that you have the required amount of supervised driving practice" } ]
b18f218bec7f459425cc40aa3da772a3
Prepare for your road test#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "Anything I need to do before taking the road test?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" }, { "sp_id": "4", "label": "solution" }, { "sp_id": "5", "label": "solution" } ], "utterance": "Once you get your learner permit, you have to obey the restrictions on where and when you are allowed to drive. You should also complete a 5-hour pre-licensing course or a high school or college driver education course." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "29", "label": "solution" }, { "sp_id": "30", "label": "solution" } ], "utterance": "How long it lasts the pre-licensing course certificate?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" }, { "sp_id": "30", "label": "solution" } ], "utterance": "The pre-licensing course certificate lasts for 1 year from the date it is issued, and the student certificate of completion lasts for two years." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "2", "label": "solution" }, { "sp_id": "4", "label": "solution" }, { "sp_id": "5", "label": "solution" } ], "utterance": "anything else I need to do before the road test?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" }, { "sp_id": "4", "label": "solution" }, { "sp_id": "5", "label": "solution" } ], "utterance": "apart from obeying the learner permits restrictions and completing a 5-hour pre-licensing course, you should get a good amount of supervised driving practice." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "44", "label": "solution" }, { "sp_id": "45", "label": "solution" } ], "utterance": "please give me more recommendations about practicing and lessons for my road test." }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "44", "label": "solution" }, { "sp_id": "45", "label": "solution" } ], "utterance": "It is recommended a minimum of 50 hours of supervised driving for drivers of all ages and that you take a driver education course or professional driving lessons." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "7", "label": "precondition" } ], "utterance": "I'm under 18, what I need to do before taking the road test?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "8", "label": "solution" } ], "utterance": "You have to wait for at least six months from the date you received your learner permit to schedule a road test." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "93", "label": "precondition" } ], "utterance": "What should I do in case I lost my certificate?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "94", "label": "solution" } ], "utterance": "You must contact the school that issued the certificate, they will give you a replacement." } ]
5f9713af315a62eb0eccf869a20913c1
Prepare for your road test#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "28", "label": "precondition" } ], "utterance": "I have 6 months with my Pre-licensing Course Certificate, how much longer is it valid?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" }, { "sp_id": "30", "label": "solution" } ], "utterance": "It is valid for 1 year since the certificate is issued, while a Student Certificate of Completion is valid for 2 years." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "63", "label": "solution" }, { "sp_id": "65", "label": "solution" }, { "sp_id": "66", "label": "solution" } ], "utterance": "What should I know about speed and following distance when practicing for my road test?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "63", "label": "solution" }, { "sp_id": "65", "label": "solution" }, { "sp_id": "66", "label": "solution" } ], "utterance": "Always respect the posted speed limit and adjust your speed taking into account factors such as weather, road, visibility and traffic conditions. Maintain adequate \"cushion\" space between your vehicle and the ones you are following. Always keep in mind the \"two second rule\" described in the Driver's Manual." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "73", "label": "precondition" } ], "utterance": "Is it okay to cross a crosswalk during my road test?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "74", "label": "solution" } ], "utterance": "No, you must stop before crossing the crosswalk." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "37", "label": "precondition" } ], "utterance": "Can I take my road test without having supervised practice driving?" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "Can I take my road test if I am under 18?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" } ], "utterance": "You must have at least 50 hours of supervised practice driving before you take your road test." }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "90", "label": "precondition" } ], "utterance": "How many hours of supervised practice driving do I need if I have a Class DJ or MJ learner permit?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "91", "label": "solution" }, { "sp_id": "92", "label": "solution" } ], "utterance": "A minimum of 50 hours that includes at least 15 hours of driving after sunset before you take a road test, and you must bring to the road test a completed Certification of Supervised Driving MV-262 signed by your parent or guardian." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "34", "label": "precondition" } ], "utterance": "What do I need to change the class of my license?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "You need just a valid NY State driver license and you apply to amend to another license Class." } ]
a0e246e843bf894891fb6518bb625eec
Prepare for your road test#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "37", "label": "precondition" } ], "utterance": "Good morning. I'm preparing for my road test, I'ld like to know how much supervised practice driving I must get before taking my road test. " }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "I'm 17 years old, can you help me with that please?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" } ], "utterance": "Morning! Before taking your road test (as you are 16) you must have a minimum of 50 hours of supervised practice driving. " }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "sp_id": "75", "label": "precondition" } ], "utterance": "I am currently practicing some stopping positions for my test... but I'm not quite sure what to do when my view is blocked after stopping behind the crosswalk, do you know?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "76", "label": "solution" }, { "sp_id": "77", "label": "solution" }, { "sp_id": "78", "label": "solution" } ], "utterance": "You have to move up until you can clearly see your way, remember to stop again if it's necessary" }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "90", "label": "precondition" } ], "utterance": "I am aiming for a MJ license because I'm into motorcyles, does the 50 hours of supervised practice applies to MJ as well? " }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "91", "label": "solution" }, { "sp_id": "92", "label": "solution" } ], "utterance": "Pretty much the same. You must have a minimum of 50 hours of supervised pratice driving, and that includes at least 15 hours after sunset. So driving 15 hours at night is important. " }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "Thanks!!! That's really helpful. BTW, if I want to change my license from one class to another, would I need a Pre-Licensing Course Certificate?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "No, you don't need a Pre-Licensing Course Certificate or a SCC, you can apply for changing your license class with just a Valid NY state driver license. " }, { "turn_id": 10, "role": "user", "da": "query_condition", "references": [ { "sp_id": "93", "label": "precondition" } ], "utterance": "What if I lose my certificate?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "94", "label": "solution" } ], "utterance": "You should contact the school that issued it to obtain a replacement. " }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "sp_id": "46", "label": "solution" }, { "sp_id": "47", "label": "solution" } ], "utterance": "One more question,as I want to get a motorcycle license do I need additional requirements?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "46", "label": "solution" }, { "sp_id": "47", "label": "solution" } ], "utterance": "Yes, there are additional requirements. You can visit www.getamotorcylelicense.com to see them. " } ]
de4171f44936d0a42755204ecd8089b1
Prepare for your road test#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "28", "label": "precondition" } ], "utterance": "Yeah, hi, i went through pre-licensing course and got my certificate, but i wanted to know how much time is it valid before expiring?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" }, { "sp_id": "30", "label": "solution" } ], "utterance": "Sure, no problem. Your certificate will be valid for one year period, starting on the date it was issued to you. In case you have a certificate of completion, that will be valid for a two years period." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "48", "label": "precondition" } ], "utterance": "Great, thanks. Another question, please. What do i need to know for doing the road test? Need to practice something specific?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" } ], "utterance": "Certainly. It's a road test, so you'll need to practice some basics moves, so they know you are ready, for example you must focus on steering and acceleration, basic stuff." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "29", "label": "solution" }, { "sp_id": "30", "label": "solution" } ], "utterance": "Oh, i see, thanks. Sorry, but again about the certificate, did you mention a different one from pre-licensing, and that being valid for a greater period?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" }, { "sp_id": "30", "label": "solution" } ], "utterance": "That would be Student Completion Certificate, and that will be valid for a two years period, unlike your Pre-licensing that only is valid for one year." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "37", "label": "precondition" } ], "utterance": "Ok then i heard well. Going back for the road test stuff, you told me about things i need to focus, but i was wondering how much i need to go with supervised driving before going for the real thing?" }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "I'm under 18, by the way." }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" } ], "utterance": "Very well, that's important. Well, as you are under 18, the minimum hour requirement would be 50 hours of supervised practice driving." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "Wow, that much, huh?. Well, thanks. Oh, please, could you tell if i would need to have a pre-licensing certificate in case i need to change my license class sometime?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "That would be a no. If you are in possesion of an valid NY State driver license, you don't need to own a pre-licensing course certificate in order to change form one class to another. Just go with your valid NY State license and apply to amend it to another class." } ]
a14fccf164a587adf5d8fcbe723cb7ad
Prepare for your road test#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "Hi, i need to do some pre-licensing course but don't know what's that, can you help me´?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "No problem. Pre-licensing course is a DMV-approved, standardized classroom course that will fill you in on many topics that are important to you as a new driver." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "Ah, i see. So you need that before i get my license. Um, by the way, right now a friend of mine wants to change its license class, does he needs pre-licensing?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "If he is in possession of a valid NYS driver license, he doesn't need to have a pre-licensing course certificate o a student certificate of completion in order to change license's class. The same will apply to you." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "24", "label": "precondition" } ], "utterance": "Great, good to know that. Another question, i'm a high school student and there's indeed driving lessons being offered. If a itake that course, it will help me in any way with licensing?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "25", "label": "solution" }, { "sp_id": "26", "label": "solution" }, { "sp_id": "27", "label": "solution" } ], "utterance": "Sure it will. Once you complete that course, you'll get an Student Certificate of Completion, and won't need to pass through the other course. With that certificate you can schedule your road test. Remember to bring it so you can turn it in to your license examiner." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "21", "label": "solution" } ], "utterance": "That sounds nice. i'll look into it. But lets say i'm still interested in the other course, how i can find one, please?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "21", "label": "solution" } ], "utterance": "No problem. You can use your local telephone directory to search for a driving instruction facility or go online and perform the same search." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "Ok, What can you tell me about the topics being discussed on the course?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "As said before, the course cover many important topics for you as new driver, but for example, a pair of topics would be attitudes and risk taking while driving and other would be use of drugs." }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" } ], "utterance": "Um, ok. And before to go on my road test, what i should focus on?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" } ], "utterance": "Well, you have many topics but for name some of them, you can focus on steering and acceleration, it is pretty much the most important." } ]
f9369b7f6c5ddfeb1799fa8227d3c982
Prepare for your road test#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "37", "label": "precondition" } ], "utterance": "Hello, I'm getting prepared for my road test and I'd like to know how much supervised practice driving must I get before I take my road test" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "Are you under age 18?" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "Yes, I'm 16" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" } ], "utterance": "You must have a minimum of 50 hours of supervised practice driving with: \na) at least 15 hour at night after sunset \nb) at least 10 hours in moderate to heavy traffic" }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "48", "label": "precondition" } ], "utterance": "Thank you! What should I be practicing for my test? " }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" } ], "utterance": "You should be practicing \"everything\": steering, acceleration, braking, speed, clutch... etc. But if you ask what are the most important things, I can tell you Steering, and Acceleration.Make sure to steer smoothly whether you are driving straight ahead, turning or backing up, and moderate and smoothly acceleration are key!" }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "If I want to change my license from one class to another (in the near future), would I need a Pre-Licensing Course certificate?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "36", "label": "solution" } ], "utterance": "No. You don't need a PLCC, as long as you have a valid NY state driver license you can apply to change your class. " }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" } ], "utterance": "One more question, you said before that accelerating smoothly and moderately was key, but what if I have to drive on a highway in my test? I can't go moderately, since all the vehicles will be honking since I'm going slow. " }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "50", "label": "solution" }, { "sp_id": "52", "label": "solution" }, { "sp_id": "53", "label": "solution" } ], "utterance": "Don't worry about that! When you are taking the driving test, your headlights will be on so everyone know you are in a test, also the car we use is a special car and has a logo. So it's ok, just stick to a smoothly and moderately acceleration, and don't force the engine so it does not stall. " } ]
ac7167a18e5c58b1e23f104a99efd2a2
Prepare for your road test#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "37", "label": "precondition" } ], "utterance": "Is there a minimum amount of proven supervised practice driving that I must have before I can take the raod test?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "What age are you? The reason I ask is because there are different rules that relate to applicants that are aged under 18 and those that are aged over 18" }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "I am under 18" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "39", "label": "solution" }, { "sp_id": "40", "label": "solution" } ], "utterance": "As you are under 18 years of age, you must have a minimum of 50 hours supervised driving practice before you are eligible to take the road test " }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "93", "label": "precondition" } ], "utterance": "What happens if I lose my Certificate of Supervised Driving before taking the road test?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "94", "label": "solution" } ], "utterance": "If you have lost your Certificate of Supervised Driving, you should contact the office that issued this certificate to you, who will be able to replace it for you" }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "73", "label": "precondition" } ], "utterance": "What should I do in the event of stoplines or crosswalks being present during my road test?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "74", "label": "solution" } ], "utterance": "In this case, you must come to a full stop before crossing them" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "29", "label": "solution" }, { "sp_id": "30", "label": "solution" } ], "utterance": "How long exactly is my Pre-licensing Course Certificate valid for?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" }, { "sp_id": "30", "label": "solution" } ], "utterance": "Your Pre-licensing course Certificate is valid for one year from the date of issue, and in the case of a Student Certificate of Completion, this is valid for two years" }, { "turn_id": 11, "role": "user", "da": "query_solution", "references": [ { "sp_id": "63", "label": "solution" }, { "sp_id": "65", "label": "solution" }, { "sp_id": "66", "label": "solution" } ], "utterance": "What things should I know in relation to travelling speed of my vehicle and the correct distances that should be kept between myself and other vehicles during the road test" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "63", "label": "solution" }, { "sp_id": "65", "label": "solution" }, { "sp_id": "66", "label": "solution" } ], "utterance": "Applicants should abide by the relevant speed limits, being mindful of the weather conditions/road conditions/visibility and traffic conditions that are prevalent. An adequate space \"cushion\" should be kept between yourself and any traffic in front of you. The \"two second rule\" that is described in the Driver's Manual should be referred to and used" }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "sp_id": "75", "label": "precondition" } ], "utterance": "What should I do if my view is obscured after stopping at a crosswalk during the road test?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "76", "label": "solution" }, { "sp_id": "77", "label": "solution" }, { "sp_id": "78", "label": "solution" } ], "utterance": "If your view is obstructed while stopped at a crosswalk, you should move until your view is not obscured and if necessary, you should stop again" } ]
c3b657255212b74ec6e8446dbf9e921e
Prepare for your road test#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "How can I prepare for my road test?\n" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" }, { "sp_id": "3", "label": "solution" }, { "sp_id": "4", "label": "solution" } ], "utterance": "First you need to obtain a learner permit and follow the restrictions on when and where you are allowed to drive." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "2", "label": "solution" }, { "sp_id": "3", "label": "solution" }, { "sp_id": "4", "label": "solution" } ], "utterance": "I see. Anything else I need to do?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" }, { "sp_id": "3", "label": "solution" }, { "sp_id": "4", "label": "solution" } ], "utterance": "No, that should cover the preparations." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "72", "label": "solution" } ], "utterance": "Okay, so I have one more question. Before I reach an intersecting street, do I need to completely stop the vehicle?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "72", "label": "solution" } ], "utterance": "Yes, your vehicle needs to come to a full halt." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "That's what I thought. So, I've been interested in a pre-licensing course. What does it contain and how can I find one?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "The pre-licensing course is a classroom course approved by the DMW and will provide knowledge you will find useful as a driver. Many topics are covered by the course, for example driving within the highway transportation system." }, { "turn_id": 9, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "20", "label": "precondition" } ], "utterance": "I can help you find providers in your area." }, { "turn_id": 10, "role": "user", "da": "response_negative", "references": [ { "sp_id": "20", "label": "precondition" } ], "utterance": "Yes, please. Where can I take the course?" }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "22", "label": "precondition" } ], "utterance": "Also, what happens if I successfully complete it?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "23", "label": "solution" } ], "utterance": "For completion of the course you'll receive a Pre-licensing Course Certificate MV-278." } ]
3fc370123d3d706b5035cd62446dfe7d
Prepare for your road test#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "9", "label": "precondition" } ], "utterance": "How do i find the pre-licensing course?\n" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "This is a course from the DMV," }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "20", "label": "precondition" } ], "utterance": "How can i find providers in my area?" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "sp_id": "20", "label": "precondition" } ], "utterance": "Look online or in the telephone directory." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "37", "label": "precondition" } ], "utterance": "Tell me how many hours of supervised driving i need before taking the road test?\n" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "have a minimum of 50 hours of supervised practice driving with\n [41] at least 15 hours at night after sunset\n [42] at least 10 hours in moderate to heavy traffic\n" }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "sp_id": "38", "label": "precondition" } ], "utterance": "this doer not apply to me." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" } ], "utterance": "Is a Pre-Licensing Course Certificate needed to switch my license?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" } ], "utterance": "No you do not need that." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "90", "label": "solution" }, { "sp_id": "91", "label": "solution" }, { "sp_id": "92", "label": "solution" } ], "utterance": "What are the requirements if i have a Class DJ permit?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "90", "label": "solution" }, { "sp_id": "91", "label": "solution" }, { "sp_id": "92", "label": "solution" } ], "utterance": "You need to have a minimum of 50 hours of supervised practice driving that includes at least 15 hours of driving after sunset before you take a road test" }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "73", "label": "precondition" } ], "utterance": "Should i practice stop lines and crosswalks for my driving test?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "74", "label": "solution" } ], "utterance": "Yes you should practice this." } ]
e7f065b53cde4287619fd6f3f237a917
Prepare for your road test#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "What do I need to do before I take my road test?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" }, { "sp_id": "3", "label": "solution" }, { "sp_id": "4", "label": "solution" } ], "utterance": "Once you have a learner permit you must obey the learner permit restrictions on where and when you may drive." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "76", "label": "solution" }, { "sp_id": "77", "label": "solution" }, { "sp_id": "78", "label": "solution" } ], "utterance": "What should I do if my view is blocked after stopping at a crosswalk?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "76", "label": "solution" }, { "sp_id": "77", "label": "solution" }, { "sp_id": "78", "label": "solution" } ], "utterance": "Move up until you can clearly see your way, then stop again if necessary." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "2", "label": "solution" }, { "sp_id": "3", "label": "solution" }, { "sp_id": "4", "label": "solution" } ], "utterance": "Are there restrictions on a learner permit?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "2", "label": "solution" }, { "sp_id": "3", "label": "solution" }, { "sp_id": "4", "label": "solution" } ], "utterance": "Yes, there are restrictions on where and when you may drive." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "20", "label": "precondition" } ], "utterance": "How do I find a pre-licensing course?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "21", "label": "solution" } ], "utterance": "To find one in your area look online or in your telephone directory." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "What is covered in the Pre licensing course?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "10", "label": "solution" }, { "sp_id": "11", "label": "solution" }, { "sp_id": "12", "label": "solution" } ], "utterance": "The course covers many important topics such as driving within the highway transportation system." }, { "turn_id": 11, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "22", "label": "precondition" } ], "utterance": "Have you successfully completed the pre-Licensing course?" }, { "turn_id": 12, "role": "user", "da": "response_positive", "references": [ { "sp_id": "22", "label": "precondition" } ], "utterance": "No I have not." }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "23", "label": "solution" } ], "utterance": "Once completed you will be given a Pre-Licensing Course Certificate MV-278" } ]
7a16f492663886f6b3ed5a5262d887fc
Appeal a TVB ticket conviction#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "109", "label": "precondition" } ], "utterance": "Can I file an appeal by mail?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "110", "label": "precondition" } ], "utterance": "You don't want to file the appeal online?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "sp_id": "110", "label": "precondition" } ], "utterance": "I don't" }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "11", "label": "solution" } ], "utterance": "Ok, in case you want to file the appeal online, remember that the traffic ticket must display the words \"Traffic Violations Bureau\" at the bottom of the ticket." }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "11", "label": "solution" } ], "utterance": "Yes, the traffic ticket must have the words \"Traffic Violations Bureau\" at the bottom." }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" } ], "utterance": "Do I have to submit all the exhibits and documents to the hearing officer?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" } ], "utterance": "Yes, otherwise any of the exhibits and documents may not be filed with the appeal." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "91", "label": "solution" }, { "sp_id": "92", "label": "solution" }, { "sp_id": "93", "label": "solution" } ], "utterance": "Can I avoid to pay the fine after filing an appeal?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "91", "label": "solution" }, { "sp_id": "92", "label": "solution" }, { "sp_id": "93", "label": "solution" } ], "utterance": "no, you have to pay the fine, filing an appeal won't change your obligation to pay the fine." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "11", "label": "solution" } ], "utterance": "What if my traffic ticket does not show the words \"Traffic Violations Bureau\" at the bottom?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "11", "label": "solution" } ], "utterance": "It has to display the words \"Traffic Violations Bureau\" at the bottom of the ticket, if not then you can't file an appeal with the Department of Motor Vehicles." } ]
1aa22417c2af613f4dc5315e5f43acab
Appeal a TVB ticket conviction#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "52", "label": "precondition" } ], "utterance": "Can I send an appeal by mail?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "Yes, you can. You should use the Traffic Violations Bureau Appeal AA-33 form and mail your appeal plus a 10$ appeal fee." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" } ], "utterance": "Can I mail the DMV exhibits that can't be submitted online?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "35", "label": "solution" }, { "sp_id": "36", "label": "solution" } ], "utterance": "Yes, you can mail any exhibits that you can't submit online. Take into consideration that any exhibits or documents not submitted to the hearing officer may not be filed with the appeal." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "What info do I need to submit for an Additional Argument?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "50", "label": "solution" }, { "sp_id": "51", "label": "solution" } ], "utterance": "You can submit your name, date of birth and the 3-digit appeal access number." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "31", "label": "solution" } ], "utterance": "What would I need to submit when appealing a ticket online if I request a stay of a suspension?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "31", "label": "solution" } ], "utterance": "For that, you need to submit a written \"Stay Argument\"" }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "86", "label": "solution" } ], "utterance": "When can I appeal the denial of an application to reopen the default conviction?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "86", "label": "solution" } ], "utterance": "only after the DMV TVB Default Unit has denied your Application to Reopen a Default Conviction AA-3.3" } ]
db07505a3e44ef6b70f2c0912f936b97
Appeal a TVB ticket conviction#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "66", "label": "precondition" } ], "utterance": "I want to know how to check the status of my appeal online" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "67", "label": "solution" } ], "utterance": "you the Appeals Board will acknowledge the receipt of your appeal form and fee by sending you a letter." }, { "turn_id": 3, "role": "user", "da": "query_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" }, { "sp_id": "45", "label": "solution" } ], "utterance": "What is the time limit to submit an additional argument?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" }, { "sp_id": "45", "label": "solution" } ], "utterance": "you have to submit the additional argument before 30 days has passed since the transcript you ordered has been sent to you." }, { "turn_id": 5, "role": "user", "da": "query_condition", "references": [ { "sp_id": "97", "label": "precondition" } ], "utterance": "What's next after ordering a transcription for my appeal?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "98", "label": "solution" } ], "utterance": "You have to mail the additional arguments to the Appeals Board before 30 days have passed since the transcript you ordered was sent to you." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "68", "label": "solution" }, { "sp_id": "69", "label": "solution" }, { "sp_id": "70", "label": "solution" } ], "utterance": "What service can I use to check my appeal status?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "68", "label": "solution" }, { "sp_id": "69", "label": "solution" }, { "sp_id": "70", "label": "solution" } ], "utterance": "You can use the TVB Traffic Ticket Appeal service to check the status of your appeal." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "110", "label": "precondition" } ], "utterance": "What if I don't want to file the appeal online?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "111", "label": "solution" } ], "utterance": "Then you can use the Traffic Violations Bureau Appeal AA-33" } ]
02ad15e1e527f7537752a5df0688bb04
Appeal a TVB ticket conviction#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "I need to know how to appeal a TVB ticket, please." }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "2", "label": "precondition" } ], "utterance": "How can I appeal a TVB ticket?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "3", "label": "solution" }, { "sp_id": "4", "label": "solution" } ], "utterance": "You must file your appeal within 30 days of the date of conviction and pay a $10 non refundable appeal fee for each conviction appealed. This is the way you can appeal." }, { "turn_id": 4, "role": "user", "da": "query_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" }, { "sp_id": "45", "label": "solution" } ], "utterance": "What are the deadlines to submit an additional Appeal Argument?" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" }, { "sp_id": "45", "label": "solution" } ], "utterance": "The Additional Argument must be submitted within 30 days after the transcript you ordered has been sent to you from the Transcriber. To send an additional argument after receiving your transcript, you must access the transaction again and enter the ticket number." }, { "turn_id": 6, "role": "user", "da": "query_condition", "references": [ { "sp_id": "97", "label": "precondition" } ], "utterance": "Is it possible to order a transcript of my appeal?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "98", "label": "solution" } ], "utterance": "Yes, you can. When the transcript you ordered has been sent to you, you must mail the additional arguments to the Appeals Board within 30 days." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "sp_id": "12", "label": "precondition" } ], "utterance": "What happens if my traffic ticket does not have the words \"Traffic Violations Bureau\"?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "13", "label": "solution" } ], "utterance": "In that case, you can't file an appeal with the DMV." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "5", "label": "solution" }, { "sp_id": "6", "label": "solution" } ], "utterance": "I just sent my appeal by mail, was it already accepted?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "5", "label": "solution" }, { "sp_id": "6", "label": "solution" } ], "utterance": "No,That does not mean that your appeal has already been accepted. This is determinated by the DMV Appeals Board after check the legal requirements of your appeal." } ]
0cc5eafeabe1e30f89dcd0a0be26ea2e
Appeal a TVB ticket conviction#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "Hi, please i need info about appealing a TBV ticket conviction. Can you help me on this?" }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "2", "label": "precondition" } ], "utterance": "Sure, no problem. To appeal a TVB, you have two options to do that. You can go online or you can make use of mail service." }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "sp_id": "2", "label": "precondition" } ], "utterance": "Ok. But i don't have access to a computer and sincerely i don't like using mail service." }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "sp_id": "7", "label": "precondition" } ], "utterance": "Well, i suppose i can go online. Can you tell me what i need to do or if there is any condition to appeal in that way?" }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "8", "label": "precondition" } ], "utterance": "Sure. First, can you tell me when and where you received the conviction, please?" }, { "turn_id": 6, "role": "user", "da": "response_positive", "references": [ { "sp_id": "8", "label": "precondition" } ], "utterance": "Um, well, that was like a week ago and ocurred here in NYS." }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "9", "label": "solution" }, { "sp_id": "10", "label": "solution" } ], "utterance": "Perfect. As you was convicted in NYS and it was in a time period less than thirty days ago, then you can perfectly use the online option to appeal you TVB ticket conviction." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "sp_id": "28", "label": "precondition" } ], "utterance": "Ok, thanks. Another question, can i bring an attorney with me to represent me on the appealing?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" } ], "utterance": "Sure you can, In that case make sure to supply attorney's name and mailing address when you go online and be requested about that." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "13", "label": "solution" } ], "utterance": "Got it, thanks. Sorry but other thing is, do the ticket need to be branded as TVB or it doesn't matter?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "13", "label": "solution" } ], "utterance": "Yeah, it does need to have the words Traffic Violations Bureau on it, more precisely on the bottom of the ticket, or you won't be able to file it on the DMV." }, { "turn_id": 12, "role": "user", "da": "query_solution", "references": [ { "sp_id": "86", "label": "solution" } ], "utterance": "Ok i'll check on that. One more question, please. After i file the appeal, can i appeal the denial of an application, i mean, my application, in order to reopen the default conviction?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "86", "label": "solution" } ], "utterance": "Yes, you can, but only after the DMV TVB Default Unit has denied your Application to Reopen a Default Conviction." } ]
304bd4f351ecb7ac42a67f628adf88f6
Appeal a TVB ticket conviction#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "Hi, i wanna know something about appealing a TVB ticket conviction." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "2", "label": "precondition" } ], "utterance": "Sure, i can help you on that. Please, can you tell me if you are going to appeal via online or by mail?" }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "sp_id": "2", "label": "precondition" } ], "utterance": "No, i'm not planning to use any of those." }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "sp_id": "7", "label": "precondition" } ], "utterance": "But if i'm needed to choose one, i may just go for the online option." }, { "turn_id": 5, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "8", "label": "precondition" } ], "utterance": "I understand you need info about appealing via online, then?" }, { "turn_id": 6, "role": "user", "da": "response_positive", "references": [ { "sp_id": "8", "label": "precondition" } ], "utterance": "Yes, please. guide me through the online option." }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "9", "label": "solution" }, { "sp_id": "10", "label": "solution" } ], "utterance": "Perfect. To use the online option, you had to been convicted for traffic offense in a NYS TVB, plus that conviction must have occurred in the last thirty days." }, { "turn_id": 8, "role": "user", "da": "query_solution", "references": [ { "sp_id": "86", "label": "solution" } ], "utterance": "Ok. Oh and, you know, lets say i pass the procedure and after all that i get a denial on my application, can i appeal that denial later?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "86", "label": "solution" } ], "utterance": "You can surely do that. But you must know that you can only go for it after the DMV TVB Default UNit has denied your Application to Reopen a Default Conviction." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "9", "label": "solution" }, { "sp_id": "10", "label": "solution" } ], "utterance": "I understand. So to summarize about what i need to use online,is been convicted in NYS TVB and offense less than thirty days, i'm right?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "9", "label": "solution" }, { "sp_id": "10", "label": "solution" } ], "utterance": "That would be correct. Your offense must have been convicted in a NYS TVB and happened in a period no more than thirty days." }, { "turn_id": 12, "role": "user", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "Oh right, thanks. Glad i got it right. So, what about if a need to appeal something else apart from a TVB conviction?" }, { "turn_id": 13, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "59", "label": "solution" } ], "utterance": "If you have some other penalty in addition to your current TVB conviction, you can make use of the Appeal From DMV Hearing Determination to process that." }, { "turn_id": 14, "role": "user", "da": "query_condition", "references": [ { "sp_id": "28", "label": "precondition" } ], "utterance": "Um, ok, i'll have it into account. One last issue, what i need to submit if i'm going to have an attorney to represent me in the appeal?" }, { "turn_id": 15, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "29", "label": "solution" } ], "utterance": "Well, if you are going to use representation, then in the online option, you'll need to submit your attorney's name and mailing address." } ]
5ad608ae0081e4652a687943276aca6b
Appeal a TVB ticket conviction#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "I would like to ask about a TVB ticket conviction." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "2", "label": "precondition" } ], "utterance": "Do you want to appeal for a TVB ticket conviction?It can be done through online or by mail." }, { "turn_id": 3, "role": "user", "da": "response_positive", "references": [ { "sp_id": "2", "label": "precondition" } ], "utterance": "Yes. That means, i could not go to a physical address to appeal?The only available options is through online or by mail?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "3", "label": "solution" }, { "sp_id": "4", "label": "solution" } ], "utterance": "Yes and your appeal must be done within 30 days from the conviction date." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "3", "label": "solution" }, { "sp_id": "4", "label": "solution" } ], "utterance": "Do i need to pay any fee to appeal?" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "3", "label": "solution" }, { "sp_id": "4", "label": "solution" } ], "utterance": "Yes. A $ 10 non refundable appeal fee is applied for each appeal within 30 days from the date of conviction." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "112", "label": "precondition" } ], "utterance": "How to appeal it by mail?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "113", "label": "solution" } ], "utterance": "To appeal, you can use Appeal Form AA-33A to appeal a DMV determination other than a TVB conviction or penalty. You can mail your appeal and fee to DMV Appeals Board, P.O. Box 2935 Albany, NY 12220-0935." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" }, { "sp_id": "45", "label": "solution" } ], "utterance": "Can i submit an additional Appeal Arguemnt?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" }, { "sp_id": "45", "label": "solution" } ], "utterance": "Yes and it must be submitted within 30 days after your transcript were sent to you by the Transcriber. You may also do this after receiving the transcript by accessing the transaction again and enter either." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "82", "label": "precondition" } ], "utterance": "Can NYS law requirements affect my appeal?" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "80", "label": "solution" } ], "utterance": "Yes. Your appeal will be rected if it does not meet the requirements on NYS law." }, { "turn_id": 13, "role": "user", "da": "query_condition", "references": [ { "sp_id": "99", "label": "precondition" } ], "utterance": "What should i do if i do not need the transcript?" }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "100", "label": "solution" }, { "sp_id": "101", "label": "solution" }, { "sp_id": "102", "label": "solution" } ], "utterance": "If you do not need the transcript, within 10 days of your appeal submission, you need to mail exhibits or arguments. failure in doing that, may result in the documents no be filed with the appeal." } ]
33af4003b5287c85417f83e483100cb4
Appeal a TVB ticket conviction#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "1", "label": "precondition" } ], "utterance": "I want to appeal a TVB ticket conviction." }, { "turn_id": 2, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "2", "label": "precondition" } ], "utterance": "You can appeal online or via mail." }, { "turn_id": 3, "role": "user", "da": "response_negative", "references": [ { "sp_id": "2", "label": "precondition" } ], "utterance": "I want to appeal a different way." }, { "turn_id": 4, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "7", "label": "precondition" } ], "utterance": "Has the ticket conviction been issued in the last 30 days?" }, { "turn_id": 5, "role": "user", "da": "response_negative", "references": [ { "sp_id": "7", "label": "precondition" } ], "utterance": "No" }, { "turn_id": 6, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "52", "label": "precondition" } ], "utterance": "You can appeal via mail." }, { "turn_id": 7, "role": "user", "da": "response_negative", "references": [ { "sp_id": "52", "label": "precondition" } ], "utterance": "I cannot send appeal via mail." }, { "turn_id": 8, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "60", "label": "precondition" } ], "utterance": "You can not appeal the TVB conviction via phone." }, { "turn_id": 9, "role": "user", "da": "response_positive", "references": [ { "sp_id": "60", "label": "precondition" } ], "utterance": "Ok i understand that you cant appeal via the phone." }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "61", "label": "solution" }, { "sp_id": "62", "label": "solution" } ], "utterance": "I hope this makes things clearer to you." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "112", "label": "precondition" } ], "utterance": "Can i use the Appeal Form AA-33A" }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "113", "label": "solution" } ], "utterance": "Yes " }, { "turn_id": 13, "role": "user", "da": "query_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" }, { "sp_id": "45", "label": "solution" } ], "utterance": "When should the additional argument be submitted " }, { "turn_id": 14, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "43", "label": "solution" }, { "sp_id": "44", "label": "solution" }, { "sp_id": "45", "label": "solution" } ], "utterance": "It has to be submitted within 30 days." } ]
043f514ac493d31cbb7c4457991d8b91
Appeal a TVB ticket conviction#1_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "52", "label": "precondition" } ], "utterance": "I'm looking to appeal a conviction." }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "Ok, Please use form AA-33 with a $10 fee." }, { "turn_id": 3, "role": "agent", "da": "query_condition", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "If you have other convictions, please use form AA-33A" }, { "turn_id": 4, "role": "user", "da": "response_negative", "references": [ { "sp_id": "58", "label": "precondition" } ], "utterance": "What convictions are those?" }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "Anything not covered by Form 33-AA" }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "53", "label": "solution" }, { "sp_id": "54", "label": "solution" } ], "utterance": "You can do this via mail as well as in person." }, { "turn_id": 7, "role": "user", "da": "query_condition", "references": [ { "sp_id": "81", "label": "precondition" } ], "utterance": "What if I didn't fill out the form quickly enough?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "80", "label": "solution" } ], "utterance": "You can check the status of all appeals on our website. If it wasn't filed quickly enough, please contact a local branch." }, { "turn_id": 9, "role": "user", "da": "query_condition", "references": [ { "sp_id": "84", "label": "precondition" } ], "utterance": "What if the appeal doesn't meet DMV requirements but I already paid?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "80", "label": "solution" } ], "utterance": "You will receve a refund, *if* you cancel the appeal request before it is processed." }, { "turn_id": 11, "role": "user", "da": "query_condition", "references": [ { "sp_id": "95", "label": "precondition" } ], "utterance": "Sounds ok to me, I guess." }, { "turn_id": 12, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "96", "label": "solution" } ], "utterance": "Is there anything else I can help you with today?" } ]
28fe9f147277dd8b1cb51f893f5a9851
Registrations#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "6", "label": "precondition" } ], "utterance": "My vehicle is already registered in New York" }, { "turn_id": 2, "role": "user", "da": "query_condition", "references": [ { "sp_id": "14", "label": "precondition" } ], "utterance": "What transactions can I do online?" }, { "turn_id": 3, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "Some of the transactions you can do online are: Change your address, change the name or other information and check the status of your registration." }, { "turn_id": 4, "role": "user", "da": "query_condition", "references": [ { "sp_id": "27", "label": "precondition" } ], "utterance": "Tell me about registering a vehicle in New York" }, { "turn_id": 5, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "29", "label": "solution" } ], "utterance": "You have to register any vehicle owned by you or your business at a New York DMV office" }, { "turn_id": 6, "role": "user", "da": "query_solution", "references": [ { "sp_id": "65", "label": "solution" }, { "sp_id": "66", "label": "solution" } ], "utterance": "Would there be any problem if a don't answer a parking ticket?" }, { "turn_id": 7, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "65", "label": "solution" }, { "sp_id": "66", "label": "solution" } ], "utterance": "yes. The locality may contact the DMV about it and this can prevent the renewal of your vehicle and even suspend your vehicle registration." }, { "turn_id": 8, "role": "user", "da": "query_condition", "references": [ { "sp_id": "30", "label": "precondition" } ], "utterance": "Ok, can you tell me now what do I need to register a vehicle?" }, { "turn_id": 9, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "31", "label": "solution" } ], "utterance": "You should first complete the DMV's Document Guide to make sure that you have all the proofs of identification and documents you need before going to the DMV office." }, { "turn_id": 10, "role": "user", "da": "query_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "29", "label": "solution" } ], "utterance": "where should I register my business vehicle?" }, { "turn_id": 11, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "28", "label": "solution" }, { "sp_id": "29", "label": "solution" } ], "utterance": "If your business is located in New York then you should register it at the lock DMV office." } ]
0229864e9ffa4a94a691f63cba7eac53
Registrations#3_0
dmv
[ { "turn_id": 1, "role": "user", "da": "query_condition", "references": [ { "sp_id": "53", "label": "precondition" } ], "utterance": "What resources do I count with?" }, { "turn_id": 2, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "54", "label": "solution" }, { "sp_id": "55", "label": "solution" }, { "sp_id": "56", "label": "solution" } ], "utterance": "Some of the resources available to you are: Business regulated by the DMV (inspection stations, transporters, repair shops, etc), be able to determine if a car was flooded or stolen, to know if a family member died." }, { "turn_id": 3, "role": "user", "da": "query_condition", "references": [ { "sp_id": "64", "label": "precondition" } ], "utterance": "What if I fail to answer a parking ticket?" }, { "turn_id": 4, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "65", "label": "solution" }, { "sp_id": "66", "label": "solution" } ], "utterance": "In cases like that, the locality can inform the DMV and this can prevent the renewal of your vehicle's certification and even suspend your vehicle registration." }, { "turn_id": 5, "role": "user", "da": "query_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "Tell me some transactions I can do online." }, { "turn_id": 6, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "15", "label": "solution" }, { "sp_id": "16", "label": "solution" }, { "sp_id": "17", "label": "solution" } ], "utterance": "Some of the transactions available online are: Change your address, change the name or other information, check the status of your registration, etc." }, { "turn_id": 7, "role": "user", "da": "query_solution", "references": [ { "sp_id": "54", "label": "solution" }, { "sp_id": "55", "label": "solution" }, { "sp_id": "56", "label": "solution" } ], "utterance": "Ok, what other resource is available for me?" }, { "turn_id": 8, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "54", "label": "solution" }, { "sp_id": "55", "label": "solution" }, { "sp_id": "56", "label": "solution" } ], "utterance": "Apart from business regulated by DMV, determine if a vehicle was stolen or flooded and know the death of a family member, you can also get tips for buying a vehicle." }, { "turn_id": 9, "role": "user", "da": "query_solution", "references": [ { "sp_id": "45", "label": "solution" }, { "sp_id": "46", "label": "solution" }, { "sp_id": "47", "label": "solution" } ], "utterance": "What other information can I get?" }, { "turn_id": 10, "role": "agent", "da": "respond_solution", "references": [ { "sp_id": "45", "label": "solution" }, { "sp_id": "46", "label": "solution" }, { "sp_id": "47", "label": "solution" } ], "utterance": "You can know about abandoned and unclaimed vehicles, apply for Clean Pass that can't be registered in New York, etc." } ]

Dataset Card for doc2dial

Dataset Summary

Doc2dial is dataset of goal-oriented dialogues that are grounded in the associated documents. It includes over 4500 annotated conversations with an average of 14 turns that are grounded in over 450 documents from four domains. Compared to the prior document-grounded dialogue datasets this dataset covers a variety of dialogue scenes in information-seeking conversations.

Supported Tasks and Leaderboards

Supported Task: Shared Task hosted by DialDoc21 at ACL.

Leaderboard: LINK

Languages

English

Dataset Structure

Data Instances

Sample data instance for dialogue_domain :

{
    "dial_id": "9f44c1539efe6f7e79b02eb1b413aa43",
    "doc_id": "Top 5 DMV Mistakes and How to Avoid Them#3_0",
    "domain": "dmv",
    "turns": [
        {
            "da": "query_condition",
            "references": [
                {
                    "sp_id": "4",
                    "label": "precondition"
                }
            ],
            "role": "user",
            "turn_id": 1,
            "utterance": "Hello, I forgot o update my address, can you help me with that?"
        },
        {
            "da": "response_solution",
            "references": [
                {
                    "sp_id": "6",
                    "label": "solution"
                },
                {
                    "sp_id": "7",
                    "label": "solution"
                },
                {
                    "sp_id": "4",
                    "label": "references"
                }
            ],
            "role": "agent",
            "turn_id": 2,
            "utterance": "hi, you have to report any change of address to DMV within 10 days after moving. You should do this both for the address associated with your license and all the addresses associated with all your vehicles."
        },
        {
            "da": "query_solution",
            "references": [
                {
                    "sp_id": "56",
                    "label": "solution"
                },
                {
                    "sp_id": "48",
                    "label": "references"
                }
            ],
            "role": "user",
            "turn_id": 3,
            "utterance": "Can I do my DMV transactions online?"
        },
        {
            "da": "respond_solution",
            "references": [
                {
                    "sp_id": "56",
                    "label": "solution"
                },
                {
                    "sp_id": "48",
                    "label": "references"
                }
            ],
            "role": "agent",
            "turn_id": 4,
            "utterance": "Yes, you can sign up for MyDMV for all the online transactions needed."
        },
        {
            "da": "query_condition",
            "references": [
                {
                    "sp_id": "48",
                    "label": "precondition"
                }
            ],
            "role": "user",
            "turn_id": 5,
            "utterance": "Thanks, and in case I forget to bring all of the documentation needed to the DMV office, what can I do?"
        },
        {
            "da": "respond_solution",
            "references": [
                {
                    "sp_id": "49",
                    "label": "solution"
                },
                {
                    "sp_id": "50",
                    "label": "solution"
                },
                {
                    "sp_id": "52",
                    "label": "solution"
                },
                {
                    "sp_id": "48",
                    "label": "references"
                }
            ],
            "role": "agent",
            "turn_id": 6,
            "utterance": "This happens often with our customers so that's why our website and MyDMV are so useful for our customers. Just check if you can make your transaction online so you don't have to go to the DMV Office."
        },
        {
            "da": "query_solution",
            "references": [
                {
                    "sp_id": "6",
                    "label": "solution"
                },
                {
                    "sp_id": "7",
                    "label": "solution"
                },
                {
                    "sp_id": "4",
                    "label": "references"
                }
            ],
            "role": "user",
            "turn_id": 7,
            "utterance": "Ok, and can you tell me again where should I report my new address?"
        },
        {
            "da": "respond_solution",
            "references": [
                {
                    "sp_id": "6",
                    "label": "solution"
                },
                {
                    "sp_id": "7",
                    "label": "solution"
                },
                {
                    "sp_id": "4",
                    "label": "references"
                }
            ],
            "role": "agent",
            "turn_id": 8,
            "utterance": "Sure. Any change of address must be reported to the DMV, that's for the address associated with your license and any of your vehicles."
        },
        {
            "da": "query_condition",
            "references": [
                {
                    "sp_id": "40",
                    "label": "precondition"
                }
            ],
            "role": "user",
            "turn_id": 9,
            "utterance": "Can you tell me more about Traffic points and their cost?"
        },
        {
            "da": "respond_solution",
            "references": [
                {
                    "sp_id": "41",
                    "label": "solution"
                },
                {
                    "sp_id": "43",
                    "label": "solution"
                },
                {
                    "sp_id": "40",
                    "label": "references"
                }
            ],
            "role": "agent",
            "turn_id": 10,
            "utterance": "Traffic points is the system used by DMV to track dangerous drivers. The cost of the traffic points is independent of the DRA, so you get a separate charge based on the total points you accumulate."
        }
    ]
}

Sample data instance for document_domain :

{
    "doc_id": "Benefits Planner: Retirement | Online Calculator (WEP Version)#1_0",
    "domain": "ssa",
    "doc_html_raw": "<main class=\"content\" id=\"content\" role=\"main\">\n\n<section>\n\n<div>\n<h2>\nBenefits Planner: Retirement\n</h2>\n</div>\n</section>\n\n\n<section>\n\n<div>\n\n<div>\n\n\n</div>\n\n<article>\n<section>\n\n<h3>Online Calculator (WEP Version)</h3>\n<p>The calculator shown below allows you to estimate your Social Security benefit.\nHowever, for the most accurate estimates, <a>use the Detailed Calculator</a>.</p>\n<p>You need to enter all your past earnings\n, which are shown on your <a>online </a>.</p>\n\n<p>Please Note:</p>\n<ul class=\"browser-default\">\n<li>The Online Calculator is updated periodically<span>*</span> with new benefit increases and other benefit amounts. Therefore, it is likely that your benefit estimates in the future will differ from those calculated today.</li>\n<li>The Online Calculator works on PCs and Macs with Javascript enabled.</li>\n<li>Some browsers may not allow you to print the table below. </li>\n</ul>\n<p></p>\n\n<div>\nThe Online Calculator temporarily stores information on your local computer while your browser is open. To protect your personal information, you should close your browser after you have finished your estimate.\n</div>\n<p></p>\n\n<div>\n<p>Note: If your birthday is on January 1st, we figure your benefit as if your birthday was in the previous year.</p>\n<p>If you qualify for benefits as a Survivor, your <a>full retirement age for survivors benefits</a> may be different.</p></div>\n\n<div>\n</div></section></article></div></section></main>",
    "doc_html_ts": "<main><section><div><h2 sent_id=\"1\" text_id=\"1\">Benefits Planner: Retirement</h2></div></section><section><div><article><section><h3 sent_id=\"2\" text_id=\"2\">Online Calculator (WEP Version)</h3><div tag_id=\"1\"><u sent_id=\"3\" tag_id=\"1\"><u sent_id=\"3\" tag_id=\"1\" text_id=\"3\">The calculator shown below allows you to estimate your Social Security benefit .</u></u><u sent_id=\"4\" tag_id=\"1\"><u sent_id=\"4\" tag_id=\"1\" text_id=\"4\">However ,</u><u sent_id=\"4\" tag_id=\"1\" text_id=\"5\">for the most accurate estimates ,</u><u sent_id=\"4\" tag_id=\"1\" text_id=\"6\">use the Detailed Calculator .</u></u></div><div tag_id=\"2\"><u sent_id=\"5\" tag_id=\"2\"><u sent_id=\"5\" tag_id=\"2\" text_id=\"7\">You need to enter all your past earnings , which are shown on your online .</u></u></div><div tag_id=\"3\"><u sent_id=\"6\" tag_id=\"3\"><u sent_id=\"6\" tag_id=\"3\" text_id=\"8\">Please Note:</u></u></div><ul class=\"browser-default\" tag_id=\"3\"><li tag_id=\"3\"><div tag_id=\"3\"><u sent_id=\"9\" tag_id=\"3\"><u sent_id=\"9\" tag_id=\"3\" text_id=\"9\">The Online Calculator is updated periodically * with new benefit increases and other benefit amounts .</u></u><u sent_id=\"10\" tag_id=\"3\"><u sent_id=\"10\" tag_id=\"3\" text_id=\"10\">Therefore ,</u><u sent_id=\"10\" tag_id=\"3\" text_id=\"11\">it is likely that your benefit estimates in the future will differ from those calculated today .</u></u></div></li><li tag_id=\"3\"><u sent_id=\"11\" tag_id=\"3\"><u sent_id=\"11\" tag_id=\"3\" text_id=\"12\">The Online Calculator works on PCs and Macs with Javascript enabled .</u></u></li><li tag_id=\"3\"><u sent_id=\"12\" tag_id=\"3\"><u sent_id=\"12\" tag_id=\"3\" text_id=\"13\">Some browsers may not allow you to print the table below .</u></u></li></ul><div>The Online Calculator temporarily stores information on your local computer while your browser is open. To protect your personal information, you should close your browser after you have finished your estimate.</div><div><div tag_id=\"4\"><u sent_id=\"13\" tag_id=\"4\"><u sent_id=\"13\" tag_id=\"4\" text_id=\"14\">Note:</u></u><u sent_id=\"14\" tag_id=\"4\"><u sent_id=\"14\" tag_id=\"4\" text_id=\"15\">If your birthday is on January 1st ,</u><u sent_id=\"14\" tag_id=\"4\" text_id=\"16\">we figure your benefit as if your birthday was in the previous year .</u></u></div><div tag_id=\"5\"><u sent_id=\"15\" tag_id=\"5\"><u sent_id=\"15\" tag_id=\"5\" text_id=\"17\">If you qualify for benefits as a Survivor ,</u><u sent_id=\"15\" tag_id=\"5\" text_id=\"18\">your full retirement age for survivors benefits may be different .</u></u></div></div></section></article></div></section></main>",
    "doc_text": "\n\nBenefits Planner: Retirement \n\n\nOnline Calculator (WEP Version) \nThe calculator shown below allows you to estimate your Social Security benefit. However , for the most accurate estimates , use the Detailed Calculator. You need to enter all your past earnings, which are shown on your online. Please Note: The Online Calculator is updated periodically * with new benefit increases and other benefit amounts. Therefore , it is likely that your benefit estimates in the future will differ from those calculated today. The Online Calculator works on PCs and Macs with Javascript enabled. Some browsers may not allow you to print the table below. Note: If your birthday is on January 1st , we figure your benefit as if your birthday was in the previous year. If you qualify for benefits as a Survivor , your full retirement age for survivors benefits may be different. ",
    "title": "Benefits Planner: Retirement | Online Calculator (WEP Version)#1",
    "spans": [
        {
            "end_sec": 32,
            "end_sp": 32,
            "id_sec": "t_0",
            "id_sp": "1",
            "parent_titles": "[]",
            "start_sec": 0,
            "start_sp": 0,
            "tag": "h2",
            "text_sec": "\n\nBenefits Planner: Retirement \n",
            "text_sp": "\n\nBenefits Planner: Retirement \n",
            "title": "Benefits Planner: Retirement"
        },
        {
            "end_sec": 67,
            "end_sp": 67,
            "id_sec": "t_1",
            "id_sp": "2",
            "parent_titles": "[{'id_sp': '1', 'text': 'Benefits Planner: Retirement', 'level': 'h2'}]",
            "start_sec": 32,
            "start_sp": 32,
            "tag": "h3",
            "text_sec": "\n\nOnline Calculator (WEP Version) \n",
            "text_sp": "\n\nOnline Calculator (WEP Version) \n",
            "title": "Online Calculator (WEP Version)"
        },
        {
            "end_sec": 220,
            "end_sp": 147,
            "id_sec": "1",
            "id_sp": "3",
            "parent_titles": "[]",
            "start_sec": 67,
            "start_sp": 67,
            "tag": "u",
            "text_sec": "The calculator shown below allows you to estimate your Social Security benefit. However , for the most accurate estimates , use the Detailed Calculator. ",
            "text_sp": "The calculator shown below allows you to estimate your Social Security benefit. ",
            "title": "Online Calculator (WEP Version)"
        }
    ]
}

Sample data instance for doc2dial_rc :

{
    "id": "78f72b08b43791a4a70363fe62b8de08_1",
    "is_impossible": false,
    "question": "Hello, I want to know about the retirement plan.",
    "answers": {
        "answer_start": [
            0
        ],
        "text": [
            "\n\nBenefits Planner: Retirement \n\n\nOnline Calculator (WEP Version) \n"
        ]
    },
    "context": "\n\nBenefits Planner: Retirement \n\n\nOnline Calculator (WEP Version) \nThe calculator shown below allows you to estimate your Social Security benefit. However , for the most accurate estimates , use the Detailed Calculator. You need to enter all your past earnings, which are shown on your online. Please Note: The Online Calculator is updated periodically * with new benefit increases and other benefit amounts. Therefore , it is likely that your benefit estimates in the future will differ from those calculated today. The Online Calculator works on PCs and Macs with Javascript enabled. Some browsers may not allow you to print the table below. Note: If your birthday is on January 1st , we figure your benefit as if your birthday was in the previous year. If you qualify for benefits as a Survivor , your full retirement age for survivors benefits may be different. ",
    "title": "Benefits Planner: Retirement | Online Calculator (WEP Version)#1_0",
    "domain": "ssa"
}

Data Fields

For document_domain,

  • doc_id: the ID of a document;
  • title: the title of the document;
  • domain: the domain of the document;
  • doc_text: the text content of the document (without HTML markups);
  • doc_html_ts: the document content with HTML markups and the annotated spans that are indicated by text_id attribute, which corresponds to id_sp.
  • doc_html_raw: the document content with HTML markups and without span annotations.
  • spans: key-value pairs of all spans in the document, with id_sp as key. Each span includes the following,
    • id_sp: the id of a span as noted by text_id in doc_html_ts;
    • start_sp/ end_sp: the start/end position of the text span in doc_text;
    • text_sp: the text content of the span.
    • id_sec: the id of the (sub)section (e.g. <p>) or title (<h2>) that contains the span.
    • start_sec / end_sec: the start/end position of the (sub)section in doc_text.
    • text_sec: the text of the (sub)section.
    • title: the title of the (sub)section.
    • parent_titles: the parent titles of the title.

For dialogue_domain:

  • dial_id: the ID of a dialogue;
  • doc_id: the ID of the associated document;
  • domain: domain of the document;
  • turns: a list of dialogue turns. Each turn includes,
    • turn_id: the time order of the turn;
    • role: either "agent" or "user";
    • da: dialogue act;
    • references: the grounding span (id_sp) in the associated document. If a turn is an irrelevant turn, i.e., da ends with "ood", reference is empty. Note that spans with labels "precondition"/"solution" are the actual grounding spans. Spans with label "reference" are the related titles or contextual reference, which is used for the purpose of describing a dialogue scene better to crowd contributors.
    • utterance: the human-generated utterance based on the dialogue scene.

For doc2dial_rc, this conforms to SQuAD data format. For how to load Doc2Dial data for reading comprehension task, please refer here.

  • id: the ID of a QA instance;
  • question: user query;
  • answers: the answers that are grounded in the associated document;
    • answer_start: the start position of the grounding span in the associated document (context);
    • text: the text content of the grounding span;
  • title: the title of the associated document;
  • domain: the domain of the associated document;
  • context: the text content of the associated document (without HTML markups).

Data Splits

Training & dev split for dialogue domain Training split only for document domain

Dataset Creation

Curation Rationale

[More Information Needed]

Source Data

Initial Data Collection and Normalization

[More Information Needed]

Who are the source language producers?

[More Information Needed]

Annotations

Annotation process

[More Information Needed]

Who are the annotators?

[More Information Needed]

Personal and Sensitive Information

[More Information Needed]

Considerations for Using the Data

Social Impact of Dataset

[More Information Needed]

Discussion of Biases

[More Information Needed]

Other Known Limitations

[More Information Needed]

Additional Information

Dataset Curators

Song Feng, Hui Wan, Chulaka Gunasekara, Siva Sankalp Patel,Sachindra Joshi. Luis A. Lastras

Licensing Information

Creative Commons Attribution 3.0 Unported

Citation Information

@inproceedings{feng-etal-2020-doc2dial, title = "doc2dial: A Goal-Oriented Document-Grounded Dialogue Dataset", author = "Feng, Song and Wan, Hui and Gunasekara, Chulaka and Patel, Siva and Joshi, Sachindra and Lastras, Luis", booktitle = "Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing (EMNLP)", month = nov, year = "2020", publisher = "Association for Computational Linguistics", url = "https://www.aclweb.org/anthology/2020.emnlp-main.652", }

Contributions

Thanks to @songfeng, @KMFODA for adding this dataset.

Models trained or fine-tuned on doc2dial

None yet