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9.91k
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|---|---|---|
I'm supposed to have a refund but it isn't there | Refund_not_showing_up | 5,740 |
As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller. | Refund_not_showing_up | 5,805 |
My card needs to be activated. | activate_my_card | 9,186 |
Would you be so kind as to activate my card? Thanks | activate_my_card | 9,219 |
How old can one use your service? | age_limit | 1,642 |
How old does my daughter have to be to open an account? | age_limit | 1,567 |
google pay top up did not work | apple_pay_or_google_pay | 9,652 |
My google top-up pay is not going through | apple_pay_or_google_pay | 9,694 |
What locations can I get money from? | atm_support | 4,547 |
Is there an automatic top up feature? | automatic_top_up | 1,126 |
Do I have to manually top up once I'm too low? | automatic_top_up | 1,169 |
My money hasn't been transferred yet. | balance_not_updated_after_bank_transfer | 8,667 |
How long does it take for money to transfer as my balance hasn't been updated | balance_not_updated_after_bank_transfer | 8,758 |
I put money in my account a week ago but its still not there, what is happening? | balance_not_updated_after_cheque_or_cash_deposit | 3,384 |
I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it? | balance_not_updated_after_cheque_or_cash_deposit | 3,308 |
For some reason, I'm unable to transfer funds. | beneficiary_not_allowed | 7,031 |
Why can't I transfer money to a beneficiary | beneficiary_not_allowed | 7,059 |
I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow Please. | cancel_transfer | 2,084 |
Please help me cancel a transaction. | cancel_transfer | 2,121 |
When will I get a new card when I order it, and how much will it cost. | card_about_to_expire | 9,555 |
After my card expires what should I do? | card_about_to_expire | 9,539 |
Which establishments will accept my card? | card_acceptance | 3,122 |
How do I track the card you sent me? | card_arrival | 26 |
I was expecting my new card by now. | card_arrival | 135 |
How long will this take to get to me? | card_delivery_estimate | 1,032 |
Can cards be dispatched on a specific date? | card_delivery_estimate | 1,054 |
I found my card. How can I put it into my app? | card_linking | 161 |
Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket. | card_linking | 243 |
My card was declined at a restaurant today and I don't know what the problem is. | card_not_working | 1,271 |
I am unable to use my card. | card_not_working | 1,293 |
Why am I charged a fee when using my debit or credit card? | card_payment_fee_charged | 2,618 |
Please tell me why I was charged additionally when I used the card. | card_payment_fee_charged | 2,556 |
There are a few payments in the app that I didn't make! Does someone else have my card? What should I do? | card_payment_not_recognised | 3,633 |
I have a payment I didnt make on my account | card_payment_not_recognised | 3,538 |
I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly? | card_payment_wrong_exchange_rate | 554 |
Your exchange rate was off. I was charged extra on my payment that I made last Saturday. | card_payment_wrong_exchange_rate | 460 |
How do I get my card out of the ATM? | card_swallowed | 6,271 |
When I withdrew money from my account the other day, I noticed that there was a fee. I didn't think that there were any fees for withdrawals...? How much will I be charged? | cash_withdrawal_charge | 9,392 |
what is this extra charge for a withdrawal? | cash_withdrawal_charge | 9,488 |
My account shows that I made a cash withdrawal but I cannot remember doing so! | cash_withdrawal_not_recognised | 8,894 |
I noticed that there is a withdrawal in the app that is not mine. | cash_withdrawal_not_recognised | 8,896 |
Please help me change my PIN. | change_pin | 6,967 |
Am I allowed to change my PIN anywhere? | change_pin | 6,980 |
I think my account has been hacked there are charges on there I don't recognize. | compromised_card | 4,461 |
I was trying to use contactless earlier, but it didn't work. | contactless_not_working | 1,811 |
Are cards issued to people living in the US? | country_support | 9,914 |
As far as courtries go which ones are supported? | country_support | 9,898 |
I use this card all the time so why did it get declined at the store today? | declined_card_payment | 5,862 |
Why would my card payment not work? | declined_card_payment | 5,971 |
My ATM card isn't working for a withdrawl | declined_cash_withdrawal | 4,973 |
I just had my card get declined at the ATM! I need to get money out but I am unable to. Why has this happened? | declined_cash_withdrawal | 5,065 |
Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working. | declined_transfer | 5,635 |
How can I find a way to transfer money without it being rejected? | declined_transfer | 5,671 |
I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did? | direct_debit_payment_not_recognised | 4,726 |
Please tell me what this direct debit in my statement is | direct_debit_payment_not_recognised | 4,650 |
What are the restrictions on the virtual cards? | disposable_card_limits | 4,386 |
Are there any restrictions for the disposable cards? | disposable_card_limits | 4,432 |
I need to add my new address now that I've moved. | edit_personal_details | 3,698 |
How can I update my personal information after moving? | edit_personal_details | 3,744 |
Fees for currency exchange | exchange_charge | 8,992 |
Are currency exchanges free? | exchange_charge | 9,038 |
How do you determine your exchange rates? | exchange_rate | 318 |
What are the exchange rates you assign? | exchange_rate | 340 |
How do I make a currency exchange? | exchange_via_app | 1,443 |
I would like to change currency | exchange_via_app | 1,442 |
My statement is showing I was Charged a dollar and I am not sure why. | extra_charge_on_statement | 734 |
Why was my account assessed a fee? | extra_charge_on_statement | 705 |
I've been trying to do a transfer multiple times and have failed? Is the system down? | failed_transfer | 7,454 |
Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times! | failed_transfer | 7,436 |
How many currencies can I have? | fiat_currency_support | 888 |
Can my account have different types of currency in it. | fiat_currency_support | 930 |
What is the process to create a disposable virtual card? | get_disposable_virtual_card | 8,397 |
How do I find my new pin? | get_physical_card | 4,093 |
I do not see the card PIN anywhere? | get_physical_card | 4,004 |
Can I have a duplicate second card? | getting_spare_card | 7,844 |
Can I have a third card? | getting_spare_card | 7,828 |
How do I go about getting hold of a virtual card? | getting_virtual_card | 3,024 |
Are you able to guide me to my card's location? | lost_or_stolen_card | 1,502 |
I misplaced my phone so I can't use the app! Does this mean I can't use my card? | lost_or_stolen_phone | 5,299 |
My phone was left at a hotel and I can't access the app. | lost_or_stolen_phone | 5,345 |
How do I get my card? | order_physical_card | 8,095 |
IS there anywhere that a card cannot be delivered? | order_physical_card | 8,141 |
Not sure what my password is. | passcode_forgotten | 4,840 |
How can I go about resetting my passcode? | passcode_forgotten | 4,875 |
How long does a payment usually show as pending? Is it normal that mine is still pending? | pending_card_payment | 5,099 |
What is the longest that a payment will show pending? There is one showing that has been sitting there a few days. | pending_card_payment | 5,132 |
My cash withdrawal isnt showing on my account | pending_cash_withdrawal | 782 |
I took out money from the ATM and it's still showing as pending? | pending_cash_withdrawal | 855 |
What's taking my top-up so long? | pending_top_up | 2,061 |
Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me. | pending_top_up | 2,037 |
How long is a transfer in the pending status? | pending_transfer | 6,013 |
Why is a transfer I have still pending? | pending_transfer | 5,996 |
I attempted to enter my pin to many times. | pin_blocked | 1,677 |
I forgot my pin and am blocked now. Can I reset it somewhere? | pin_blocked | 1,741 |
Salary in GBP has been received. Does it need to be configured into another place? | receiving_money | 7,335 |
I just bought an item and would like to stop payment can you tell me if the item has been sent yet? | request_refund | 5,524 |
I would like to cancel my previous purchase. | request_refund | 5,428 |
Can you tell me why my card payment was cancelled? | reverted_card_payment? | 6,833 |
One of my card payments has reverted | reverted_card_payment? | 6,835 |
Is American Express supported for adding funds? | supported_cards_and_currencies | 2,909 |
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