Number
stringlengths 10
10
| Description
stringlengths 6
1.99k
| Short description
stringlengths 10
190
| Close notes
stringlengths 14
3.69k
⌀ | Full description
stringlengths 24
2.05k
| group_id
int64 0
665
|
|---|---|---|---|---|---|
INC1700524 | customer called and stated that he is unable to proceed place the order he is getting error as something went wrong kindly check and help us with the resolution as earliest as possible | Technology : Hybris Issues : Product/Order : Cart Not Working. | While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out. | customer called and stated that he is unable to proceed place the order he is getting error as something went wrong kindly check and help us with the resolution as earliest as possible-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1666738 | Customer called and stated that they are not able to do the payment as there getting a pop up that something went wrong and customer facing this issue from past few days , kindly check and do the needful as soon as possible . | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot and also the last order placed by the after that there is no order history for the user.
Please ask to user update your chrome version to the latest and try again. | Customer called and stated that they are not able to do the payment as there getting a pop up that something went wrong and customer facing this issue from past few days , kindly check and do the needful as soon as possible .-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1685557 | customer called and stated that they are not able to place the order, when they are adding the products to cart it is giving the error as the products cannot be added to the cart, kindly check and help out with the resolution as the earliest. | Technology : Hybris Issues : Product/Order : Cart Not Working. | Closing as per the request from caller. | customer called and stated that they are not able to place the order, when they are adding the products to cart it is giving the error as the products cannot be added to the cart, kindly check and help out with the resolution as the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1668823 | customer called and stated that while placing order they are facing Payment Gateway Issue multiple times. kindly please check and help with the same as soon as possible. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As we checked our records we found that the mentioned transaction has failed for which we have neither received the credit nor the online status from the customer's bank.
If the amount has been debited from the customer's account then please ask him to get in touch with his bank to obtain reversal into his account.
please ask user to try again if error occurs again feel free to raise new ticket with error screenshot.
| customer called and stated that while placing order they are facing Payment Gateway Issue multiple times. kindly please check and help with the same as soon as possible.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1678712 | Customer called and stated that they are not able to do the payment as they are not getting an OTP and getting pop up Something went wrong connected customer care and facing this issue from past days, kindly please check and resolve the issue at the earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As we checked in our records, we didn't find any error from our end, please check your email for OTP. Attached screenshot for your reference.
Please check again and feel free to raise new incident in case of any issue. | Customer called and stated that they are not able to do the payment as they are not getting an OTP and getting pop up Something went wrong connected customer care and facing this issue from past days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1704476 | customer called and stated that whenever they try to place to place the order at the time of payment, they are getting the error as something went wrong, kindly check and help out the same. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue | Please clear the cache and cookies, it is due to some cookies,
It is an intermittent issue Please try changing the device. | customer called and stated that whenever they try to place to place the order at the time of payment, they are getting the error as something went wrong, kindly check and help out the same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue | 13 |
INC1697273 | ADSP wants to place 3rd bundle for the NLCP order but link is not available Kindly generate and send a new link, so that ADSP can place 3rd month NLCP order | Technology : Hybris Issues : Product/Order : Cart Not Working. | Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards | ADSP wants to place 3rd bundle for the NLCP order but link is not available Kindly generate and send a new link, so that ADSP can place 3rd month NLCP order-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1696540 | Customer called and stated that while placing the order they are getting error like "Something went wrong" kindly check and help us as soon as possible. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
It is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again. | Customer called and stated that while placing the order they are getting error like "Something went wrong" kindly check and help us as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1699235 | Customer called and stated that customer is facing issue while doing payment it is showing as something went wrong, customer tried by changing device and customer is using the updated version. Kindly check and help. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that customer is facing issue while doing payment it is showing as something went wrong, customer tried by changing device and customer is using the updated version. Kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1696546 | customer called and stated that, while placing the order they are facing payment gateway issue from many days. kindly please check and help as soon as possible. NOTE: even customer is also facing the same issue. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
The user has placed an order on 13 Dec, it is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again. | customer called and stated that, while placing the order they are facing payment gateway issue from many days. kindly please check and help as soon as possible. NOTE: even customer is also facing the same issue.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1688988 | ADSP unable to make payment. Order is getting failed multiple time. After entering the OTP blank screen shown. Tried with different browser. Please help as soon as possible | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We can see the below error message for the order which were failed.
Also user has successfully placed order which is in completed state now.
please ask user to connect with there bank to check the issue regarding there card. | ADSP unable to make payment. Order is getting failed multiple time. After entering the OTP blank screen shown. Tried with different browser. Please help as soon as possible-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1698945 | Customer called and stated that they are not able to do the payment as they are getting pop up Sorry, something went wrong, if you get this error multiple times, please try contacting Customer Support, kindly please check and resolve the issue at the earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. |
As we checked our records we found that the transaction has failed for which we have neither received the credit nor the online status from the customer's bank.
If the amount has been debited from the customer's account, then please ask him to get in touch with his bank to obtain reversal into his account.
We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.
| Customer called and stated that they are not able to do the payment as they are getting pop up Sorry, something went wrong, if you get this error multiple times, please try contacting Customer Support, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1671101 | INCN [DO NOT DELETE THIS LINE]Customer called and stated that they are not able to place the order as they are getting PAYMENT_FAILED as they have tried may time and facing this issue from past few days, kindly please check and resolve the issue at the earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As we checked our records we found that the mentioned transactions are reported as aborted for which we have not received the credit from bank.
Hence, if the amount has been debited from the customer's account, then kindly ask him to co-ordinate with his bank for reversal of the same.
We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again.
| INCN [DO NOT DELETE THIS LINE]Customer called and stated that they are not able to place the order as they are getting PAYMENT_FAILED as they have tried may time and facing this issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1694941 | Dear Team, Billing address is updated in ADSP# profile, however he is facing below error while placing group order. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also billing address is visible in boss. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Dear Team, Billing address is updated in ADSP# profile, however he is facing below error while placing group order.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1683694 | Customer called and stated that customer is facing issue while paying it is showing as something went wrong, kindly check and help. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that customer is facing issue while paying it is showing as something went wrong, kindly check and help.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1702490 | Hi Team,PC is unable to place order of FOOD ITEMS as cart not working & he is very hyper so please do the needful. screenshot is attaching-- | Technology : Hybris Issues : Product/Order : Cart Not Working. | Fix Deployed on Prod all issues related to this stands fix | Hi Team,PC is unable to place order of FOOD ITEMS as cart not working & he is very hyper so please do the needful. screenshot is attaching---Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1680449 | Customer called and stated that they are not able to do the group order as when add product in their downline id there are getting a pop up that Product not added to cart, please retry. and facing the issue from past few days, kindly please check and resolve the issue at the earliest. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.
Incident closed based on closure of task
Please ask user to try now , if issue still persists feel free to raise a new ticket. | Customer called and stated that they are not able to do the group order as when add product in their downline id there are getting a pop up that Product not added to cart, please retry. and facing the issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1690737 | Hi Team,issue still persists.Please refer this : . | Technology : Hybris Issues : Product/Order : Cart Not Working. | As per leader's feedback, it's working fine as of now for all the users. | Hi Team,issue still persists.Please refer this : .-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1699279 | Customer called and stated that customer is facing issue while making payment, kindly check and help. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
The user has placed an order today, it is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again. | Customer called and stated that customer is facing issue while making payment, kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1698953 | Customer called and stated that they are not able to place the order when they are trying to do the payment, they are getting error like something went wrong please try again after some time kindly check and help with the resolution as earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
it is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again. | Customer called and stated that they are not able to place the order when they are trying to do the payment, they are getting error like something went wrong please try again after some time kindly check and help with the resolution as earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1647847 | Hi Team, ADSP is trying to place an order online, but all the orders failed and the payment is not getting deducted from her debit card. Hence, kindly check and do the needful to resolve this issue & provide the reason for order failures ADSP# - CHANDEL, KANTA & KEHAR SINGHMob: Email: kschandel57@gmail.comMessage My purchase amount is not deducting from my debt card. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option is visible for the user and also the last order placed by the user is - Shipped after that there is no order history for the user.
Please ask the user to use a different mode of payment as there could be some issue with the with payment providers and we are investigating the same.
Please ask to user update your chrome version to the latest and try again and feel free to raise new incident in case of any issue with screenshot. | Hi Team, ADSP is trying to place an order online, but all the orders failed and the payment is not getting deducted from her debit card. Hence, kindly check and do the needful to resolve this issue & provide the reason for order failures ADSP# - CHANDEL, KANTA & KEHAR SINGHMob: Email: kschandel57@gmail.comMessage My purchase amount is not deducting from my debt card.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1681050 | Customer called and stated that customer is facing issue while placing the order it is showing as " something went wrong ". Kindly check and help. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that customer is facing issue while placing the order it is showing as " something went wrong ". Kindly check and help.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1675381 | Customer called and stated that they are not able to place the group order when they are doing the payment, they are getting error like something went wrong they have change the payment mode but still they are facing the same error. kindly check and help with the resolution as earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As we checked , we could not find any recent failed or stuck order. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot. | Customer called and stated that they are not able to place the group order when they are doing the payment, they are getting error like something went wrong they have change the payment mode but still they are facing the same error. kindly check and help with the resolution as earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1675171 | Customer called and stated that they are trying to place the order from past days, but they are unable to place the order, while making payment the page is getting stuck/ white, requesting to kindly check and help us on the same at the earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As we checked , we could not find any recent failed or stuck order. Account Synced , Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot. | Customer called and stated that they are trying to place the order from past days, but they are unable to place the order, while making payment the page is getting stuck/ white, requesting to kindly check and help us on the same at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1681208 | Dear Team, ADSP is trying to place an group order, however he is unable to add product for below PC. Error occurred,"Product not added to card, please retry." Kindly check the error screenshot and resolve the same. | Technology : Hybris Issues : Product/Order : Cart Not Working. | Close notes copied from Parent Incident: Please ask user to try now , if issue still persists feel free to raise a new ticket. | Dear Team, ADSP is trying to place an group order, however he is unable to add product for below PC. Error occurred,"Product not added to card, please retry." Kindly check the error screenshot and resolve the same.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1703393 | customer called and stated that when they are placing the order, they are getting some error while doing the payment as something went wrong, and the customer is facing this issue from many days, kindly check and help out the same. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | Account has been mapped with party id for the user.
Kindly ask the user to try again now.
Please feel free to raise new incident in case of any issue. | customer called and stated that when they are placing the order, they are getting some error while doing the payment as something went wrong, and the customer is facing this issue from many days, kindly check and help out the same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1705616 | Customer called and stated that they are getting error like something went wrong while placing order from last 1week. kindly check and help us with the resolution as soon as possible. | Technology : Hybris Issues : Product/Order : Cart Not Working. | While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out. | Customer called and stated that they are getting error like something went wrong while placing order from last 1week. kindly check and help us with the resolution as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1702494 | customer called and stated that while placing the order and when they are trying to proceed the payment, they are getting the error and the customer is facing this issue from past many days, kindly check and help out with the resolution as the earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We have verified that ABO is able to place order. ABO recent order placed on. Please find the attached screen shot confirming the same. If still facing any issue, please feel free to raise the new incident with screen shot. | customer called and stated that while placing the order and when they are trying to proceed the payment, they are getting the error and the customer is facing this issue from past many days, kindly check and help out with the resolution as the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1661504 | Dear Team, Please assist on the below queries raised by the ADSP. . Opting payment through Dr/Cr card, out of occasions we don't see coloumn of CARD HOLDERS NAME. Ignoring this we fill all the fields, also get OTP but ultimately payment fails.WE ARE FORCED TO OPT UPI.(attached screenshots of all stages). .But today an entirely NEW PROBLEM arose in UPI payment also.Order was made by me for my PC, Akanksha kumar two times today itself.PAYMENT DEDUCTED BUT TRANSACTION FAILED.attching screenshot again. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As we checked the given transactions, txn ID was initially in a pending state and eventually got aborted as there were no responses received from the bank end and we couldn't find any records for transaction .
Furthermore, please note that while performing offline verification, when our system does not have any transaction record for the requested merchant transaction reference number, the response "Transaction Not Found" is returned.
Please ask user to connect with there bank for further queries or use a different mode of payment.
Please feel free to raise new incident in case of any issue with screenshot.
| Dear Team, Please assist on the below queries raised by the ADSP. . Opting payment through Dr/Cr card, out of occasions we don't see coloumn of CARD HOLDERS NAME. Ignoring this we fill all the fields, also get OTP but ultimately payment fails.WE ARE FORCED TO OPT UPI.(attached screenshots of all stages). .But today an entirely NEW PROBLEM arose in UPI payment also.Order was made by me for my PC, Akanksha kumar two times today itself.PAYMENT DEDUCTED BUT TRANSACTION FAILED.attching screenshot again.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1671698 | Hi Team,User Cart is reflected with products, but while clicking on the CART, it shows "your cart is empty' Kindly find the below error screenshot and do the needul in resolving this issue | Technology : Hybris Issues : Product/Order : Cart Not Working. | The cart was corrupted for the user which has been removed now.
Please ask the user to try again after clearing cache.
Please feel free to raise new incident in case issue persists. | Hi Team,User Cart is reflected with products, but while clicking on the CART, it shows "your cart is empty' Kindly find the below error screenshot and do the needul in resolving this issue-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1691225 | The ADSP # was unable to place orders and was getting a payment failed message on the mentioned orders.Kindly check on the same and provide the reason. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As we have checked and observed the below mentioned transaction with Cc Avenue is unsuccessful which is genuinely declined from bank end.
Ask user to now try again. | The ADSP # was unable to place orders and was getting a payment failed message on the mentioned orders.Kindly check on the same and provide the reason.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1705765 | ADSP still not able to do Ordering in web after clearing the cookies and also not able to do so in incognito mode Please check and do the needfull so that adsp can place order in web. | Technology : Hybris Issues : Product/Order : Cart Not Working. | Corrupted cart has been removed for the user.
Please ask user to try now if issue still persists feel free to raise a new ticket with error screenshot. | ADSP still not able to do Ordering in web after clearing the cookies and also not able to do so in incognito mode Please check and do the needfull so that adsp can place order in web.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1693989 | customer called and stated that they are not able to place group order, as they are getting the red color error on all the PC from past months. Kindly please check and help as soon as possible. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and please remove the cache, cookies and try again. | customer called and stated that they are not able to place group order, as they are getting the red color error on all the PC from past months. Kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1702269 | Hi TEAM, Please check & suggest on the complaint . While making payment and once payment done this come. If we try to go back on website, then this comes. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | While replicating the same through ASM we are able to proceed with checkout for the user .
Please ask user to try again with different browser or by clearing cache so that previous session get logged out. | Hi TEAM, Please check & suggest on the complaint . While making payment and once payment done this come. If we try to go back on website, then this comes.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1691983 | Customer called and stated that customer is facing issue while using the cart customer can not be able to see the group order account name, it is showing as something went wrong. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot and also the last order placed by the user is Shipped - Shipped after that there is no order history for the user.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that customer is facing issue while using the cart customer can not be able to see the group order account name, it is showing as something went wrong.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1680427 | Hi Team, Please check has complained that the NLCP order is getting failed after deduction of the payment amount. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | Please ask ABO to clear the browser cache, history and then check again, in case any amount is deducted against the order, same will be refunded. if issue persist please let us know with error screen shot. | Hi Team, Please check has complained that the NLCP order is getting failed after deduction of the payment amount.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1698956 | Customer called and stated that customer is facing problem while placing the order it is showing as something went wrong, customer tired by changing device and customer is using the updated version of chrome. Kindly check and help. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
It is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again. | Customer called and stated that customer is facing problem while placing the order it is showing as something went wrong, customer tired by changing device and customer is using the updated version of chrome. Kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1678471 | Customer called and stated that they are not able to place the order as they are getting a pop yup something went wrong after giving the OTP and facing this issue from past few days, kindly please check and resolve the issue at the earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that they are not able to place the order as they are getting a pop yup something went wrong after giving the OTP and facing this issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1651494 | The below said ADSP could not able to place the order in website . Pls find the Screenshot. | Technology : Hybris Issues : Product/Order : Cart Not Working. | Earlier party id was not mapped with Account in hybris, its done now.
please ask user to try now. | The below said ADSP could not able to place the order in website . Pls find the Screenshot.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1681245 | INCN [DO NOT DELETE THIS LINE]Please describe the issue here : Customer called and stated that they are not able to place the order when they are trying to place they are getting error like something went wrong kindly check and help with the resolution as earliest. | Technology : Hybris Issues : Product/Order : Cart Not Working. | While replicating the same through ASM we are able to proceed with checkout option for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out. | INCN [DO NOT DELETE THIS LINE]Please describe the issue here : Customer called and stated that they are not able to place the order when they are trying to place they are getting error like something went wrong kindly check and help with the resolution as earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1659866 | customer called and stated that they are not able to place the order, kindly check and help them out with the same.Please refer this : . | Technology : Hybris Issues : Product/Order : Cart Not Working. | As requested over previous ticket INC1654521
user pin code is not serviceable as confirm b
please ask to user to use nearby pincode and try again.
If issue still persists with the near by pin code feel free to raise a new ticket with error screenshot. | customer called and stated that they are not able to place the order, kindly check and help them out with the same.Please refer this : .-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1686251 | Customer called and stated that they are not able to place the order while doing the payment they are getting error like something went wrong please try again after some time kindly check and help with the resolution as earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that they are not able to place the order while doing the payment they are getting error like something went wrong please try again after some time kindly check and help with the resolution as earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1689008 | Hi Team, PC # is getting attached error while placing the order. Please check and help to resolve the complaint. "This is 5th or 6th time , after placing order & making payment error comes. Screen shot of the same is attached herewith fir your reference. Payment also get deducted and some times order get confirmed or may get cancelled." | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Hi Team, PC # is getting attached error while placing the order. Please check and help to resolve the complaint. "This is 5th or 6th time , after placing order & making payment error comes. Screen shot of the same is attached herewith fir your reference. Payment also get deducted and some times order get confirmed or may get cancelled."-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1693873 | Customer called and stated that while placing order they are getting error like something went wrong, kindly check and help us as soon as possible. | Technology : Hybris Issues : Product/Order : Cart Not Working. | ABO placed order
"Something went wrong" is an intermittent issue.
we are working in it, as a workaround please clear the cache | Customer called and stated that while placing order they are getting error like something went wrong, kindly check and help us as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1697275 | customer called and stated that when they are trying to place the order, they are getting error while doing the payment as this mobile number does not exists, kindly check and help out the same. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.
And as checked the last order was placed on | customer called and stated that when they are trying to place the order, they are getting error while doing the payment as this mobile number does not exists, kindly check and help out the same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1676107 | Customer called and stated that they are facing issue over browsing products and while placing orders, the error message has been popping up like something went wrong. Kindly, check and help as earliest. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that they are facing issue over browsing products and while placing orders, the error message has been popping up like something went wrong. Kindly, check and help as earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1684671 | Technology : Hybris Issues : Product/Order : Payment Gateway Issue Customer called and stated that they are unable to place the order from their Rupay Card, getting Error (bank info), when customer checked with their bank they told to connect with Amway, guided customer to share the screenshot to care, kindly have a check and help us on the same. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue Customer called and stated that they are unable to place the order from their Rupay Card, getting Error (bank info), when customer checked with their bank they told to connect with Amway, guided customer to share the screenshot to care, kindly have a check and help us on the same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1700534 | Hi Team,ADSP trying to make order from store in POS Application but unable to process the order.error is showing No value present. Please find attachment. | Technology : Hybris Issues : Product/Order : Cart Not Working. | party It was Duplicate, deleted the duplicate ID,
Please try to make cart now. | Hi Team,ADSP trying to make order from store in POS Application but unable to process the order.error is showing No value present. Please find attachment.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1679279 | Customer called and stated that they are unable to place order they are getting error as invalid card kindly check and help as soon as possible. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
We also checked your mentioned transaction has failed for which we have neither received the credit nor the online status from the customer's bank.
If the amount has been debited from the customer's account, then please ask him to get in touch with his bank to obtain reversal into his account.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that they are unable to place order they are getting error as invalid card kindly check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1685623 | INCN [DO NOT DELETE THIS LINE]stomer called and stated that they are not able to place the order when they are trying to do the payment, they are getting error like something went wrong please try again after some time. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | INCN [DO NOT DELETE THIS LINE]stomer called and stated that they are not able to place the order when they are trying to do the payment, they are getting error like something went wrong please try again after some time.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1693950 | customer called and stated that, whenever they login their account, it will be opened for -3mins but after that the page is getting black. due to this they are unable to place the order. they are facing these issues from past - months. kindly please check and help as soon as possible. also, they are unable to see their PV points. kindly please check and help as soon as possible. | Technology : Hybris Issues : Product/Order : Cart Not Working. | As per last comment. Closing the incident. | customer called and stated that, whenever they login their account, it will be opened for -3mins but after that the page is getting black. due to this they are unable to place the order. they are facing these issues from past - months. kindly please check and help as soon as possible. also, they are unable to see their PV points. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1696784 | Hi team, ADSP is very irritated and wants to know about the reason of order failure . Kindly check and share the reason. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | case customer has landed on CCAvenue payment page, however the payment page process is killed by the customer.
| Hi team, ADSP is very irritated and wants to know about the reason of order failure . Kindly check and share the reason.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1648941 | Hi team, ADSP is facing below cart & checkout issue while placing the order. Kindly check and resolve the same. )Products are not added to my cart in one go.) After trying for to times if at all products are added to cart the cart shows empty while the topmost right corner cart symbol shows /no. of products added to cart.) While purchasing the checkout , the checkout button remains inactive.hence no purchasing can be done.)"Something went wrong" is the message that flashed oftenly. | Technology : Hybris Issues : Product/Order : Cart Not Working. | The cart was corrupted for the user which has been removed now and we tried making cart for the user and hadn't found any error while proceeding with checkout.
Please ask the user to try again after clearing cache.
Please feel free to raise new incident in case issue persists. | Hi team, ADSP is facing below cart & checkout issue while placing the order. Kindly check and resolve the same. )Products are not added to my cart in one go.) After trying for to times if at all products are added to cart the cart shows empty while the topmost right corner cart symbol shows /no. of products added to cart.) While purchasing the checkout , the checkout button remains inactive.hence no purchasing can be done.)"Something went wrong" is the message that flashed oftenly.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1701362 | Dear Team, Kindly check and do the needful on the below ordering issue. The below PC is unable to place orders as the payment is not getting processed and has failed. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We could see the below mentioned failed reasons for the recent failed orders after these there is no order history for the user please ask user to try again with a different payment mode.
If issue still persists feel free to raise anew ticket with error screenshot. | Dear Team, Kindly check and do the needful on the below ordering issue. The below PC is unable to place orders as the payment is not getting processed and has failed.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1689746 | Customer called and stated that while placing the order they are getting error like "Something wants wrong", kindly check and help us as soon as possible. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that while placing the order they are getting error like "Something wants wrong", kindly check and help us as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1643711 | Dear Team, ADSP# is trying to place an order and getting below error. Kindly check and update if there is any issue at our end. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout also payment options are there please ask user to try again with a different browser or by clearing browser history.
Also the last order placed by the user is after that there is no order history for the user.
please find the attached screenshot for your reference and issue still persists feel free to raise a new ticket. | Dear Team, ADSP# is trying to place an order and getting below error. Kindly check and update if there is any issue at our end.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1687321 | Customer called and stated that customer is unable to use the cart when customer is going to use the cart it sis showing as something went wrong. | Technology : Hybris Issues : Product/Order : Cart Not Working. | While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out. | Customer called and stated that customer is unable to use the cart when customer is going to use the cart it sis showing as something went wrong.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1699991 | Technology : Hybris Issues : Product/Order : Payment Gateway Issue Customer called and stated that they are trying to place the order through Debit card (Kotak bank visa and master card) wherein payment is getting happened and payment page is redirecting back, kindly have a check and help us on the same at the earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As checked the order is failed due to Decline - Insufficient funds in the account.
Please ask user to try again with the different payment mode.If still error occurs feel free to raise new incident. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue Customer called and stated that they are trying to place the order through Debit card (Kotak bank visa and master card) wherein payment is getting happened and payment page is redirecting back, kindly have a check and help us on the same at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1700000 | Customer called and stated that they are not able to place the order as they are getting a pop up that Sorry, something went wrong, if you get this error multiple times, please try contacting Customer Support, kindly please check and resolve the issue at the earliest. | Technology : Hybris Issues : Product/Order : Cart Not Working. | While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out. | Customer called and stated that they are not able to place the order as they are getting a pop up that Sorry, something went wrong, if you get this error multiple times, please try contacting Customer Support, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1681104 | customer called and stated that he is not able process the order it is showing something went wrong on payment screen since yesterday, kindly check and help us the same | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | customer called and stated that he is not able process the order it is showing something went wrong on payment screen since yesterday, kindly check and help us the same-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1671967 | customer called and stated that while placing order as well as after the order they are getting the error as something went wrong since yesterday. kindly please check and help as soon as possible. | Technology : Hybris Issues : Product/Order : Cart Not Working. | Closing as per below comment. | customer called and stated that while placing order as well as after the order they are getting the error as something went wrong since yesterday. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1650771 | Dear Team, Kindly check the below payment gateway issue and do the needful. Below PCs are not able to place the orders as the payment is getting failed continuously. Below are the PC details and POS screenshot for your reference. PC# Name Mob# | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As we checked our records we found that the above mentioned transaction has failed for which we have neither received the credit nor the online status from the customer's bank.
Decline - Expired card. You might also receive this if the expiration date you provided does not match the date the issuing bank has on file.
If the amount has been debited from the customer's account then please ask him to get in touch with his bank to obtain reversal into his account.
Please ask the user to use a different mode of payment and to user update your chrome version to the latest and try again and feel free to raise new incident in case of any issue with screenshot.
| Dear Team, Kindly check the below payment gateway issue and do the needful. Below PCs are not able to place the orders as the payment is getting failed continuously. Below are the PC details and POS screenshot for your reference. PC# Name Mob#-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1663688 | team please check Order status is showing as payment captured, also showing payment status paid, But Payment Failure Reason Technical Error is also showing. customer also received the order confirmation message. Please check and update on priority Order no # | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As we checked in our record, we don't see any issue for the order. and above given order (1038354624) is successful and order status is shipped.
Please check again and feel free to raise new incident in case of any issue. | team please check Order status is showing as payment captured, also showing payment status paid, But Payment Failure Reason Technical Error is also showing. customer also received the order confirmation message. Please check and update on priority Order no #-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1700086 | ADSP wants to place a 3rd bundle for the NLCP order, but the link is not available.Kindly generate and send a new link, so that ADSP can place a 3rd month NLCP order. | Technology : Hybris Issues : Product/Order : Cart Not Working. | Order is scheduled . Please ask user to check, user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order. | ADSP wants to place a 3rd bundle for the NLCP order, but the link is not available.Kindly generate and send a new link, so that ADSP can place a 3rd month NLCP order.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1684697 | Customer called and stated that they are getting error multiple times, when they are trying to placed order, kindly check and help us as soon as possible | Technology : Hybris Issues : Product/Order : Cart Not Working. | Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot. | Customer called and stated that they are getting error multiple times, when they are trying to placed order, kindly check and help us as soon as possible-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1696815 | ADSP complained about the order, they can't order online, there are some problems since last month.It is getting error, please check below screenshot. he is using Android mobile and also using Apple i phone. please check and suggest. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
It is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again. | ADSP complained about the order, they can't order online, there are some problems since last month.It is getting error, please check below screenshot. he is using Android mobile and also using Apple i phone. please check and suggest.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1685341 | Customer called and stated that they are not able to do the payment as they are getting a pop up Sorry, something went wrong.If you get this error multiple times, please try contacting Customer Support and they tried to change the device and try the payment mode are getting freeze, kindly please check and resolve the issue at the earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that they are not able to do the payment as they are getting a pop up Sorry, something went wrong.If you get this error multiple times, please try contacting Customer Support and they tried to change the device and try the payment mode are getting freeze, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1703542 | customer called and stated that when he is adding product to cart and trying pay, he is facing an error of "something went wrong back to amway.in" kindly check and help us with the resolution. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout please ask user to try again with a different browser or by clearing browser history or by different payment mode.
if issue still persists feel free to raise a new ticket with error screenshot. | customer called and stated that when he is adding product to cart and trying pay, he is facing an error of "something went wrong back to amway.in" kindly check and help us with the resolution.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1685371 | Customer called and stated that whole doing the payment their getting error like something went wrong, kindly check and help us. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that whole doing the payment their getting error like something went wrong, kindly check and help us.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1690013 | Customer called and stated that customer is unable to use the cart while placing order it is showing as "something went wrong." Customer tried by changing device still the same is showing. Kindly check and help. | Technology : Hybris Issues : Product/Order : Cart Not Working. | Corrupted cart has been removed, kindly verify now.
If issue still persists feel free to raise a new ticket with error screenshot. | Customer called and stated that customer is unable to use the cart while placing order it is showing as "something went wrong." Customer tried by changing device still the same is showing. Kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1705113 | ADSP is placing 3rd NLCP bundle, but unable to place, getting message Maximum NLCP creation limit reached! No more orders can be placed at the moment.Kindly check and rectify, so that ADSP can place 3rd bundle of NLCP order. | Technology : Hybris Issues : Product/Order : Cart Not Working. | Hi
It seems user is trying to edit an Invalid subscription.
Please ask them to click on subscriptions where "Order scheduled on " is highlighted.
If still facing issue please provide login credentials to check further.
Regards | ADSP is placing 3rd NLCP bundle, but unable to place, getting message Maximum NLCP creation limit reached! No more orders can be placed at the moment.Kindly check and rectify, so that ADSP can place 3rd bundle of NLCP order.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1668482 | INCN [DO NOT DELETE THIS LINE] Customer called and stated that they are not able to place the order as they are doing the check out the are getting a pop up something went wrong, and they had tried clearing the history, but they are facing tgis issue from past few days, kindly please check and resolve the issue at the earliest.Please describe the issue here :- | Technology : Hybris Issues : Product/Order : Cart Not Working. |
We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again. | INCN [DO NOT DELETE THIS LINE] Customer called and stated that they are not able to place the order as they are doing the check out the are getting a pop up something went wrong, and they had tried clearing the history, but they are facing tgis issue from past few days, kindly please check and resolve the issue at the earliest.Please describe the issue here :--Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1689003 | Customer called and stated that they are unable to place order whenever they are trying to do payment it is getting out kindly check and help us. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that they are unable to place order whenever they are trying to do payment it is getting out kindly check and help us.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1683711 | Customer called and stated that they are facing issue over processiong payments from past week they have tried using different device and tried by clearing browser history, kindly check and helpus the same. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that they are facing issue over processiong payments from past week they have tried using different device and tried by clearing browser history, kindly check and helpus the same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1642672 | Hi Team, + products are showing in CART icon for PC . But when he is opening the cart, no product is showing. Kindly check below screenshot and resolve the issue asap. | Technology : Hybris Issues : Product/Order : Cart Not Working. | The cart was corrupted for the user which has been removed now.
Please ask the user to try again after clearing cache.
Please feel free to raise new incident in case issue persists. | Hi Team, + products are showing in CART icon for PC . But when he is opening the cart, no product is showing. Kindly check below screenshot and resolve the issue asap.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1705617 | customer called and stated that whenever they try to place the order, they are getting the error as something went wrong and it's taking them back to Amway homepage, they are facing this issue from past months. kindly please check and help as soon as possible. | Technology : Hybris Issues : Product/Order : Cart Not Working. | While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out. | customer called and stated that whenever they try to place the order, they are getting the error as something went wrong and it's taking them back to Amway homepage, they are facing this issue from past months. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1670963 | Customer called and stated that they are not able to place the order or do the payment as when they are doing it, it's taking them back to home page and getting a pop up something went wrong and ABO is facing this issue with his whole team, kindly please check and resolve the issue at the earliest. customer called to know the ticket status and stated that he wants the resolution soon guided him to share screenshot at kindly check and help us with the same. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot and we found that the order transaction has failed for which we have neither received the credit nor the online status from the customer's bank.
If the amount has been debited from the customer's account, then please ask him to get in touch with his bank to obtain reversal into his account.
Please ask to user update your chrome version to the latest and try again. | Customer called and stated that they are not able to place the order or do the payment as when they are doing it, it's taking them back to home page and getting a pop up something went wrong and ABO is facing this issue with his whole team, kindly please check and resolve the issue at the earliest. customer called to know the ticket status and stated that he wants the resolution soon guided him to share screenshot at kindly check and help us with the same.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1681834 | customer called and stated that they are not able to process the payment as they are getting the issue as something went wrong and the customer is facing this problem from many days, kindly check and help out with the resolution as the earliest. | Technology : Hybris Issues : Product/Order : Cart Not Working. | User should clear the cache and cookies, issue might be due to the token | customer called and stated that they are not able to process the payment as they are getting the issue as something went wrong and the customer is facing this problem from many days, kindly check and help out with the resolution as the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1688999 | Customer called and stated that customer is unable to use the cart as customer is getting pop up of "something went wrong" and "error", kindly check and help. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that customer is unable to use the cart as customer is getting pop up of "something went wrong" and "error", kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1671787 | Customer called and stated that they are not able to go the payment with any mode as when they are trying to do it the page get refried / Something went wrong/ page gets freeze, kindly please check and resolve the issue at the earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As we checked our records we found that the transaction has failed for which we have neither received the credit nor the online status from the customer's bank.
If the amount has been debited from the customer's account then please ask him to get in touch with his bank to obtain reversal into his account.
Please ask user to connect with there bank for further queries.
We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again.
| Customer called and stated that they are not able to go the payment with any mode as when they are trying to do it the page get refried / Something went wrong/ page gets freeze, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1689011 | Hi Team, ADSP facing below issue while opening the cart. Please chcek and resolve. | Technology : Hybris Issues : Product/Order : Cart Not Working. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Hi Team, ADSP facing below issue while opening the cart. Please chcek and resolve.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1684673 | Customer called and stated that they are not able to do the payment as they are getting a pop up something went wrong connected customer care and they have tried all the payment mode, kindly please check and resolve the issue at the earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that they are not able to do the payment as they are getting a pop up something went wrong connected customer care and they have tried all the payment mode, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1658255 | Customer called and stated that, they are facing Payment Gateway Issue, and they are not receiving OTP since yesterday. kindly please check and help as soon as possible as they want to place the order. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As we checked in our team we found that transaction was declined with the below mentioned reason.
Please ask user to connect with there bank for further queries or use a different mode of payment and ask to user update your chrome version to the latest and try again.
Please feel free to raise new incident in case of any issue with screenshot.
| Customer called and stated that, they are facing Payment Gateway Issue, and they are not receiving OTP since yesterday. kindly please check and help as soon as possible as they want to place the order.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1675157 | customer called and stated that they are getting a blank page when they click on the cart, this issue is occuring since days, kndly check and help with the resolution at earliest. | Technology : Hybris Issues : Product/Order : Cart Not Working. | As we checked with ASM, we are able to see the cart products. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot. | customer called and stated that they are getting a blank page when they click on the cart, this issue is occuring since days, kndly check and help with the resolution at earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1691227 | Customer called and stated that customer is facing issue while using the cart, it is showing as something went wrong. Kindly check and help. | Technology : Hybris Issues : Product/Order : Cart Not Working. | While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out. | Customer called and stated that customer is facing issue while using the cart, it is showing as something went wrong. Kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1671962 | Hi Team Please check is not able to place the NCLP order as it is getting failed, Please check the error screenshot and help to resolve the complaint. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As checked the given below screenshot that order is already completed | Hi Team Please check is not able to place the NCLP order as it is getting failed, Please check the error screenshot and help to resolve the complaint.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1678714 | Customer called and stated that they are not able to do the payment after putting OTP as they are getting pop up Something went wrong connect customer care and facing this issue from past few days, kindly please check and resolve the issue at the earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As we checked in our record that OTP is received on your email, please check and try again. Attached below screenshot for your reference. | Customer called and stated that they are not able to do the payment after putting OTP as they are getting pop up Something went wrong connect customer care and facing this issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1678455 | customer called and said that they are unable to place the order and there are getting the error as something went wrong, please kindly check | Technology : Hybris Issues : Product/Order : Cart Not Working. | We have verified and could not find any failed order for ABO. Last order is successfully placed. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot. | customer called and said that they are unable to place the order and there are getting the error as something went wrong, please kindly check-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1648829 | While placing group order by adsp - getting error on DOWNLINE adsp - adsp has no billing address where as adsp has update the address already and also pincode is serviceable. | Technology : Hybris Issues : Product/Order : Cart Not Working. | The account is Synced for the user now, please ask to user try again. if the issue still persist, please let us know with error screen shot.
| While placing group order by adsp - getting error on DOWNLINE adsp - adsp has no billing address where as adsp has update the address already and also pincode is serviceable.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1671096 | INCN [DO NOT DELETE THIS LINE]Customer stated their cart not working since days, kindly check and help with the same at earliest. | Technology : Hybris Issues : Product/Order : Cart Not Working. | The cart was corrupted for the user which has been removed now.
Please ask the user to try again after clearing cache.
Please feel free to raise new incident in case issue persists. | INCN [DO NOT DELETE THIS LINE]Customer stated their cart not working since days, kindly check and help with the same at earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1684670 | customer called and stated that, when they will open the website and while placing the order, they are getting the error as something went wrong from past days. kindly please check and help as soon as possible. | Technology : Hybris Issues : Product/Order : Cart Not Working. | While replicating the same through ASM we are able to proceed with checkout for the user.
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out. | customer called and stated that, when they will open the website and while placing the order, they are getting the error as something went wrong from past days. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1698950 | Customer called and stated that they are not able to do the payment as the payment mode is getting freeze and facing this issue from past few days, kindly check and solve the issue as soon as possible. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot and also the last order placed by the user is - Completed after that there is no order history for the user.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Customer called and stated that they are not able to do the payment as the payment mode is getting freeze and facing this issue from past few days, kindly check and solve the issue as soon as possible.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1699738 | Customer called and stated that they are not able to place the order as they are getting a pop up that Sorry, something went wrong If you get this error multiple times, please try contacting Customer Support and they have tried all the payment modes, kindly please check and resolve the issue at the earliest. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out. | Customer called and stated that they are not able to place the order as they are getting a pop up that Sorry, something went wrong If you get this error multiple times, please try contacting Customer Support and they have tried all the payment modes, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1680334 | Customer called and stated that customer is facing issue during payment is it showing as "something went wrong". Kindly check and help. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user.
Please ask to user update your chrome version to the latest and try again after clearing cache.
Please feel free to raise new incident in case issue persists. | Customer called and stated that customer is facing issue during payment is it showing as "something went wrong". Kindly check and help.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1690739 | issue still remains same. Kindly action in an urgent basis as offers are getting exhausted and adsp are unable to purchase.Please refer this : . | Technology : Hybris Issues : Product/Order : Cart Not Working. | corrupted cart has been removed, kindly ask user to try now.
If issue still persists feel free to raise anew ticket with error screenshot. | issue still remains same. Kindly action in an urgent basis as offers are getting exhausted and adsp are unable to purchase.Please refer this : .-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1690527 | Hi Team,customer called and stated that whenever they place the order, they are facing payment gateway issue from past - days. kindly please check and help with same. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
As checked in our system we are getting the following error message "Transaction aborted by user in bank website" for order .
Please ask user to connect with there bank for further queries or use a different mode of payment.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Hi Team,customer called and stated that whenever they place the order, they are facing payment gateway issue from past - days. kindly please check and help with same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1649601 | Dear Team, Kindly check the below payment issue and do the needful. The ADSP is complaining that he is unable to place online orders as the order is getting failed. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | As checked in our system we are getting the following error message Cancel reason is not specified by the customer.-"This is self-explanatory, customer itself dropped the transaction at CCAvenue." for order
For order Transaction with CCAvenue reference number : This transaction was unsuccessful and failed with the bank message: "Transaction cannot be completed; violation of law".
Please ask user to connect with their bank for further queries or use a different mode of payment.
Please ask to user update your chrome version to the latest and try again. | Dear Team, Kindly check the below payment issue and do the needful. The ADSP is complaining that he is unable to place online orders as the order is getting failed.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1676808 | customer called and stated that they are unable to click on proceed to pay after clicking on check out, they are facing this issue from past week. kindly please check and help as soon as possible as they want to place the order. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | customer called and stated that they are unable to click on proceed to pay after clicking on check out, they are facing this issue from past week. kindly please check and help as soon as possible as they want to place the order.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1704540 | is facing challenges frequently on the browser and Amway Creator+ APP as well, being unable to place the order. Find the screenshot below for references. Kindly check and update. | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | Please clear the cache and cookies, it is due to some cookies,
It is an intermittent issue Please try changing the device. | is facing challenges frequently on the browser and Amway Creator+ APP as well, being unable to place the order. Find the screenshot below for references. Kindly check and update.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |
INC1699078 | Customer called and stated that while placing the order they are getting error like something went wrong, kindly check and help us with the resolution. | Technology : Hybris Issues : Product/Order : Cart Not Working. | It is an intermittent issue, please ask user to clear the cache. | Customer called and stated that while placing the order they are getting error like something went wrong, kindly check and help us with the resolution.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |