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INC1694040 | Dear Team, has placed two NLCP orders, however NLCP order link is not activated. Kindly check and resolve. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards | Dear Team, has placed two NLCP orders, however NLCP order link is not activated. Kindly check and resolve.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1689722 | NLCP Link not received for third bundle . | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | We verified in the system ABO already placed 2 NLCP orders. Please ask user to check on and try to place order. if issue persist please let us know with error screen shot.
| NLCP Link not received for third bundle .-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1673652 | Hi team, Pls check below query and suggest a response on the same. I've registered for Nutrilite liv program started last month and hv also start purchase nlp basket from last monthDue to unknown reason last day before starting of program I hv been remove from it and inform me to get register in new batch.So I think I don't have to continue nlp basket buying....kindly confirm same as my purchase date is nearby...Also advice me about last month products as I need to start it again when I got chance ...Thanking you | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that user has an active NLCP , 1st order placed successfully and 2nd is awaiting payment for order .
Please ask user to make payment to complete his 2nd order and stay in programme.
Regards | Hi team, Pls check below query and suggest a response on the same. I've registered for Nutrilite liv program started last month and hv also start purchase nlp basket from last monthDue to unknown reason last day before starting of program I hv been remove from it and inform me to get register in new batch.So I think I don't have to continue nlp basket buying....kindly confirm same as my purchase date is nearby...Also advice me about last month products as I need to start it again when I got chance ...Thanking you-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1684530 | customer called and stated that they are getting links for the NLCP bundled with different date. Kinly check and help us with resolution. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has 2 active subscriptions:
| customer called and stated that they are getting links for the NLCP bundled with different date. Kinly check and help us with resolution.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1701352 | Dear Team, ADSP is unable to order bundle please check the same & do the needful. Thanks | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards | Dear Team, ADSP is unable to order bundle please check the same & do the needful. Thanks-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1641828 | Dear IT Team, ADSP is part of Nutrilite LIV program but while login via website Nutrilite LIV NLCP tab is not activated so please suggest us. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi team
NLCP has been activated from our end, kindly check
Regards | Dear IT Team, ADSP is part of Nutrilite LIV program but while login via website Nutrilite LIV NLCP tab is not activated so please suggest us.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1678179 | Hi Team, please confirm by when ADSP will recieve the new order link so that we can inform the ADSP, as he is making followups about the same. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Payment link for 2nd order is already active on user's profile. Please ask the user to login on his account and make the payment to complete the order.
Regards | Hi Team, please confirm by when ADSP will recieve the new order link so that we can inform the ADSP, as he is making followups about the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1664228 | ADSP is unable to order Nut Live Bundle order getting , maximum NLCP creation limit . | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | kindly note that user cannot place 2nd NLCP order from NLCP tab, order has been already placed and user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order. | ADSP is unable to order Nut Live Bundle order getting , maximum NLCP creation limit .-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1678341 | Dear Team, as per ADS, he place Nutrilite LIV order and same has been placed by provided link but amount was deducted and points and nutri perks also will be showing in his account and order not showing in his order history and not delivered to ADS till the date. kindly look into the matter and do the needful. Screenshots attached for your kind reference. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has 1 active NLCP and he has successfully completed below 2 orders under same | Dear Team, as per ADS, he place Nutrilite LIV order and same has been placed by provided link but amount was deducted and points and nutri perks also will be showing in his account and order not showing in his order history and not delivered to ADS till the date. kindly look into the matter and do the needful. Screenshots attached for your kind reference.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1660796 | Dear Team, trying to place 2nd order for Liv program, however order got failed. Kindly check and resolve the issue. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi Team
Please ask user to make the payment now.
Regards | Dear Team, trying to place 2nd order for Liv program, however order got failed. Kindly check and resolve the issue.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1688892 | Dear Team, As per the ADSP they have made the payment for their 3rd NLCP order which is but as per them, the amount has been deducted but the order is still showing as PAYMENT NOT CAPTURED. Apart from this they are still getting the link to make the payment for this order.Please confirm if this order will be considered as their 3rd NLCP order or not. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As checked with the finance team, we haven't received any amount for the order . And we have rescheduled the next NLCP order please ask user to check and pay the the amount with payment link on 6th dec23. if issue persist please let us know with error screen shot. | Dear Team, As per the ADSP they have made the payment for their 3rd NLCP order which is but as per them, the amount has been deducted but the order is still showing as PAYMENT NOT CAPTURED. Apart from this they are still getting the link to make the payment for this order.Please confirm if this order will be considered as their 3rd NLCP order or not.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1690534 | Dear Pooja, Please help to answer below mentioned query. ADSP Query :- Dear , Sir / Madam My name is Ravi Prasad Ada no . Address-above . I will not received any link of NLCP program after month November .I made frist purchase of NLCP program for September second on . After that month I am not getting any link of NLCP till .I didn't get any link till date. So please help me to solve my problem as soon as possible. Thanks & Regards | Business : Nutrilite LIV : Nutrilite LIV Enquiry. |
We verified in the system ABO placed 2 NLCP orders for now. We have re-scheduled the 3rd order is on . Please ask user to verify. if issue persist please let us know with error screen shot. | Dear Pooja, Please help to answer below mentioned query. ADSP Query :- Dear , Sir / Madam My name is Ravi Prasad Ada no . Address-above . I will not received any link of NLCP program after month November .I made frist purchase of NLCP program for September second on . After that month I am not getting any link of NLCP till .I didn't get any link till date. So please help me to solve my problem as soon as possible. Thanks & Regards-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1694047 | INCN [DO NOT DELETE THIS LINE]Please describe the issue here :Please suggest to respond the query Query - Bundle message has not yet come on email. It takes months to purchase. My product has expired. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
order for the user has been created and payment link is available on login. Please ask user to make payment and complete his orders for the programme.
Regards | INCN [DO NOT DELETE THIS LINE]Please describe the issue here :Please suggest to respond the query Query - Bundle message has not yet come on email. It takes months to purchase. My product has expired.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1671701 | Customer called and stated they are not able to place the NLCP by the link as when they have done the payment by card cart, but we are not able to see any order and customer facing some issue in the link, kindly please check and resolve the issue at the earliest. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that for the given user 92672069, below 2 NLCP orders are awaiting payment. Link is available on user profile as well.
| Customer called and stated they are not able to place the NLCP by the link as when they have done the payment by card cart, but we are not able to see any order and customer facing some issue in the link, kindly please check and resolve the issue at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1701355 | Customer called and stated that they have purchased the NLCP bundle products continuously -month, order details were mentioned below, but still they are getting a pop-up link to pay and place the bundle order, customer wants to know whether their subscription of liv was completed or not, kindly have a check and help us on the same at the earliest. Your NLCP Health Basket order payment is due. Please make the payment by to continue receiving your benefits.Proceed to Pay Your NLCP Health Basket order payment is due. Please make the payment by Dec to continue receiving your benefits.Proceed to Pay ,. NOTE: Order Number: Order Date: : AM Order Number: Order Date: : PM Order Number: Order Date: : PM Please refer this : . | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
User completed his 3 orders, will no longer get pop-up
Regards | Customer called and stated that they have purchased the NLCP bundle products continuously -month, order details were mentioned below, but still they are getting a pop-up link to pay and place the bundle order, customer wants to know whether their subscription of liv was completed or not, kindly have a check and help us on the same at the earliest. Your NLCP Health Basket order payment is due. Please make the payment by to continue receiving your benefits.Proceed to Pay Your NLCP Health Basket order payment is due. Please make the payment by Dec to continue receiving your benefits.Proceed to Pay ,. NOTE: Order Number: Order Date: : AM Order Number: Order Date: : PM Order Number: Order Date: : PM Please refer this : .-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1698928 | Hi Team, Please check and suggest a response on below request. I would like to tell you that was suffered from the Chikungunya fever disease. Due to which now I'm disqualified from the Live program and doesn't want to continue it further . So, I would request you to cancel my Live program & to cancel my NLCP order products from my Shopping Cart . So, that I could place order for my Nutrilite Club Jacket as soon as possible. Thanks & Regards | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
User's NLCP subscription has been cancelled.
Regards | Hi Team, Please check and suggest a response on below request. I would like to tell you that was suffered from the Chikungunya fever disease. Due to which now I'm disqualified from the Live program and doesn't want to continue it further . So, I would request you to cancel my Live program & to cancel my NLCP order products from my Shopping Cart . So, that I could place order for my Nutrilite Club Jacket as soon as possible. Thanks & Regards-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1673516 | Hi Team on 26th Sept' and 5th Oct' respectively, Now customer is getting msg "our health basket payment is due on so and so date" and lastly, on 5th Nove' I have received a mail on the same issue with a due date of 21st Nov'" Please confirm if the earlier orders are considered for 1st order and the link is being sent for the 2nd order so that we can inform the ADSP accordingly. Further ADSP has not been included in any "NLCP Group" so please check and assist on the same | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has only 1 NLCP programme for which below orders has been placed and completed
| Hi Team on 26th Sept' and 5th Oct' respectively, Now customer is getting msg "our health basket payment is due on so and so date" and lastly, on 5th Nove' I have received a mail on the same issue with a due date of 21st Nov'" Please confirm if the earlier orders are considered for 1st order and the link is being sent for the 2nd order so that we can inform the ADSP accordingly. Further ADSP has not been included in any "NLCP Group" so please check and assist on the same-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1665840 | Hi Team, The ADSP has placed NLCP orders for Oct Month. Kindly confirm if they are returning one of two orders and whether it will affect the consistency program. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | User can return the order there will be no impact on SOP. | Hi Team, The ADSP has placed NLCP orders for Oct Month. Kindly confirm if they are returning one of two orders and whether it will affect the consistency program.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1701804 | Dear Team,This missed the last date of ordering their Liv Bundle for the month and the link expired. So, this wants to get the link generated again.Please Look into matter and activate the Link for the same.Regards | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | There is already order generated for the user for which payment link is already active .
Please ask user to make payment till for this order.
If issue still persists feel free to raise anew ticket with error screenshot. | Dear Team,This missed the last date of ordering their Liv Bundle for the month and the link expired. So, this wants to get the link generated again.Please Look into matter and activate the Link for the same.Regards-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1683239 | As per ADSP, was the previous NLCP order for which he did not received any link | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
As informed earlier the given user do not have any active subscription. Also order was placed outside NLCP
Regards | As per ADSP, was the previous NLCP order for which he did not received any link-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1674984 | Dear Team, The below ADSP is unable to place the NLCP order as an error appears as "Maximum NCLP creation limit reached". The screenshot is shared for reference. Kindly check and do the needful. Given NamesMobile NumberEmail Id | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that user is already having 1 active NLCP, 2 orders has been placed and 3rd is scheduled for
Please ask user to make payment once order is created on scheduled date and not to place order from NLCP tab.
Regards
| Dear Team, The below ADSP is unable to place the NLCP order as an error appears as "Maximum NCLP creation limit reached". The screenshot is shared for reference. Kindly check and do the needful. Given NamesMobile NumberEmail Id-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1673519 | purchased 2nd bundle through link on order amount , but adone products not picked in the bundle , hence new order dated additional products purchased at Kolhapur store . Kindly add Nutri perks for order | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that points will be adjusted manually later.
Regards | purchased 2nd bundle through link on order amount , but adone products not picked in the bundle , hence new order dated additional products purchased at Kolhapur store . Kindly add Nutri perks for order-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1688808 | HI Team, ADSP did not pay for the NLCP order from the link or NLCP tab, but he placed a separate order on November . Kindly check and confirm if this order can be considered for the NLCP program.In addition to the last comments, ADSP has mentioned that he placed the order using payment link and order was generated as per below screenshot. But still he is receiving reminders for payment. Kindly check and update. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | We have verified the order . Its in under NLCP program. Please confirm the user. if still any issue please let us know with error screen shot.
Please be informed that the given user has 2 active subscriptions:
Since it is a 2 order programme user will receive notifications for each next order to be scheduled in each subscription. | HI Team, ADSP did not pay for the NLCP order from the link or NLCP tab, but he placed a separate order on November . Kindly check and confirm if this order can be considered for the NLCP program.In addition to the last comments, ADSP has mentioned that he placed the order using payment link and order was generated as per below screenshot. But still he is receiving reminders for payment. Kindly check and update.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1681818 | Dear Team, As per the ADSP was trying to place her order for NLCP but payment is getting failed. Also, in the last month when she was placing the order for NLCP it was showing her 2nd December as the last date, but now it is showing 29th Dec as the last date. Please confirm, if the ADSP is eligible for 2nd month purchase & if the payment links are still active for the same. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that user has created his NLCP program on 29th Sept this is why 3rd order is scheduled for 29th Dec.
We are awaiting payment for 2nd order , we do not have any payment transactions for this order yet. Please ask user to try payment again and if still any issue please provide us with transaction details if money gets deducted and order not ocnfirmed.
Regards | Dear Team, As per the ADSP was trying to place her order for NLCP but payment is getting failed. Also, in the last month when she was placing the order for NLCP it was showing her 2nd December as the last date, but now it is showing 29th Dec as the last date. Please confirm, if the ADSP is eligible for 2nd month purchase & if the payment links are still active for the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1694049 | Hi Team, ADSP unable to create the NLCP order, attached screenshot for your reference. ADSP - GHOSH, SUNIL KUMAR & ANITA | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has 2 active bundles:
Bundle 1:
completed order . 2nd order was created, however user did not made payment on time.
New order is created now , and payment link is available, Please ask user to make payment.
3rd order for this bundle will be created on Dec 23, 23 and payment link will be available.
Bundle 2:
COMPLETED
COMPLETED
3rd order will be created on Dec 24, 23 and payment link will be available.
User is trying to place an order through NLCP tab this is why error, order cannot be placed through tab it has to be placed via payment link only.
Regards | Hi Team, ADSP unable to create the NLCP order, attached screenshot for your reference. ADSP - GHOSH, SUNIL KUMAR & ANITA-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1641825 | ADSP - SAINI, SUNANDIT KAUR is registered for NLiv But the Bundle is not activated Please check & assist with the same | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi Team
It has been activated from our end, kindly check
Regards | ADSP - SAINI, SUNANDIT KAUR is registered for NLiv But the Bundle is not activated Please check & assist with the same-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1690765 | ADSP Query :- I am , my ADS no. , Sir I am a part of liv360 program, I purchased the 1st bundle on due to some issues I could not purchase the 2nd bundle of November, till the last date was , so when did I get that bundle? pur8kr skti hu | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | We verified in the system ABO placed NLCP orders. We have re-scheduled the order, please ask user to check and place next order on . if issue persist please let us know with error screen shot. | ADSP Query :- I am , my ADS no. , Sir I am a part of liv360 program, I purchased the 1st bundle on due to some issues I could not purchase the 2nd bundle of November, till the last date was , so when did I get that bundle? pur8kr skti hu-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1698132 | Hi Team, ADSP complained that she is not able to complete the 3rd NLCP order. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
User has already completed 3 orders:
If user will try to place order through an error will occur.
Regards | Hi Team, ADSP complained that she is not able to complete the 3rd NLCP order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1675373 | Hi Team, We have received complaint from ADS Partner that today he had placed an order of NLCP Liv360 bundle through link which he has received from the concern team but he got the message that your order was not placed due to payment failed. We have checked the status of order no which we have received from ADS Partner and found that order has shipped from Whs. So pls check and confirm that the below order will be counted in NLCP Liv program yes or not ? POS Order Screen Shot:- | Business : Nutrilite LIV : Nutrilite LIV Order Status Enquiry. | Hi
The order has been placed and part of NLCP
Regards | Hi Team, We have received complaint from ADS Partner that today he had placed an order of NLCP Liv360 bundle through link which he has received from the concern team but he got the message that your order was not placed due to payment failed. We have checked the status of order no which we have received from ADS Partner and found that order has shipped from Whs. So pls check and confirm that the below order will be counted in NLCP Liv program yes or not ? POS Order Screen Shot:--Business : Nutrilite LIV : Nutrilite LIV Order Status Enquiry. | 12 |
INC1665278 | Customer called and stated that he is unable to place order Nutrilite Bundle, tomorrow is the last date, kindly resend the link to him. give resolution as soon as possible. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As we checked , ABO is already having 1 NLCP for which order was created on and already made the payment on and the mentioned order is of newly created SOP for which no payment link generated. Please ask user to check order history. | Customer called and stated that he is unable to place order Nutrilite Bundle, tomorrow is the last date, kindly resend the link to him. give resolution as soon as possible.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1683908 | Hi Team, Please arrange a call to to understand the concern, as it is not clear in the email sent by him. Please do the needful as it's a long pending order In October, , wrongly received no's Bundle-(APP) instead of a combination of one Bundle- and one Bundle-. Now, it is their request that they be allowed two no's Bundle-(Green Tea) during November so as to continue their Liv360 participation, maintaining their individual requirements of Bundles. (Another order dated 20th November, shown in the order history should not create any confusion here) allow them to take no's Bundle- (Protein with Green Tea) during November and allow them to continue their participation in the Liv- Program. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi Team
AS per response received from business team , user currently doesn't have any issues .Hence resolving the incident. | Hi Team, Please arrange a call to to understand the concern, as it is not clear in the email sent by him. Please do the needful as it's a long pending order In October, , wrongly received no's Bundle-(APP) instead of a combination of one Bundle- and one Bundle-. Now, it is their request that they be allowed two no's Bundle-(Green Tea) during November so as to continue their Liv360 participation, maintaining their individual requirements of Bundles. (Another order dated 20th November, shown in the order history should not create any confusion here) allow them to take no's Bundle- (Protein with Green Tea) during November and allow them to continue their participation in the Liv- Program.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1664489 | Team please check Had purchased his 1st bundle in Sep (order no ) ) and his 2nd is due. But in system neither the Nutriperks points of his 1st month showing nor he has received any link for the order of 2nd bundle in Oct till date. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As we checked, the provided order is not SOP orde= . Please ask ABO to verify again. If still facing any issue, please feel free to raise the new incident with correct order. | Team please check Had purchased his 1st bundle in Sep (order no ) ) and his 2nd is due. But in system neither the Nutriperks points of his 1st month showing nor he has received any link for the order of 2nd bundle in Oct till date.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1688779 | Dear Team, As per the below ADSP, she has already purchased bundles in NLCP and tried to place but the error message is appearing that -"Maximum NLCP creation limit reached. No more orders can be placed at the moment." Request you to please confirm if they can continue to place the order for NLCP bundles again or what option they need to select in case they want to place the further NLCP orders. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As we checked User completed the orders successfully in active NLCP. User can place the order next schedule Please ask user to check. if issue persist please let us know with error screen shot. | Dear Team, As per the below ADSP, she has already purchased bundles in NLCP and tried to place but the error message is appearing that -"Maximum NLCP creation limit reached. No more orders can be placed at the moment." Request you to please confirm if they can continue to place the order for NLCP bundles again or what option they need to select in case they want to place the further NLCP orders.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1676102 | Hi Team, Please check Nutrilite points of are not added for in the NLCP Special phase points. Please check the below report screenshot and help to resolve the complaint. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Provided order is not SOP or NLCP order. User should complete the three order in 1 SOP as per process if user cancelled the SOP before completing the three orders Nutri Perk point will deduct. These point depends on active SOP not on order. | Hi Team, Please check Nutrilite points of are not added for in the NLCP Special phase points. Please check the below report screenshot and help to resolve the complaint.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1670193 | Dear Team, The below ADSP is complaining that they have not received the payment link on Email/SMS for placing the 2nd month NLCP order. however the link is showing in NLCP tab on website. Please check and help to trigger the link on email/sms. Please check & assist. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | kindly note that user cannot place 2nd NLCP order from NLCP tab, order has been already placed and user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order. | Dear Team, The below ADSP is complaining that they have not received the payment link on Email/SMS for placing the 2nd month NLCP order. however the link is showing in NLCP tab on website. Please check and help to trigger the link on email/sms. Please check & assist.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1688931 | Dear Team, My Amway id is & official Mobile # is. I am facing difficulty in ordering the NLCP pack. I have been receiving multiple purchase dates on my Amway dashboard. Received the last date asFor this I tried calling the Call centre yesterday TWICE but there was software data issue the executive was NOT able to find my details.I had called days before also despite reporting this issue I did not receive any ticket or any communication from Amway.When I try to purchase the bundle it says Maximum NLCP creation limit reached & the order is NOT processing (Please help me remove all the other drafts and options and change the bundle and redeem the perks). I have already made purchases & I want to change the bundles but it is NOT processing nor is the Nutriperks are getting redeemed which is allowed after orders which is already done by me. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Please be informed that the given user has 2 active subscriptions:
Since it is a 2 order programme he will receive notifications for each next order to be scheduled in each subscription. Please ask user to check. if issue persist please let us know. | Dear Team, My Amway id is & official Mobile # is. I am facing difficulty in ordering the NLCP pack. I have been receiving multiple purchase dates on my Amway dashboard. Received the last date asFor this I tried calling the Call centre yesterday TWICE but there was software data issue the executive was NOT able to find my details.I had called days before also despite reporting this issue I did not receive any ticket or any communication from Amway.When I try to purchase the bundle it says Maximum NLCP creation limit reached & the order is NOT processing (Please help me remove all the other drafts and options and change the bundle and redeem the perks). I have already made purchases & I want to change the bundles but it is NOT processing nor is the Nutriperks are getting redeemed which is allowed after orders which is already done by me.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1694042 | Dear Team, NLCP payment link has been expired which was shared to ADSP, last date was Kindly check and support. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards | Dear Team, NLCP payment link has been expired which was shared to ADSP, last date was Kindly check and support.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1666650 | ADS unable to place the NLCP second month bundle...payment link is not active kindly help | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Validity of payment link is extended till 5 Nov please ask user to make payment till then and place there 2nd SOP order. | ADS unable to place the NLCP second month bundle...payment link is not active kindly help-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1687185 | Hi Team, Kindly check on the ADS concern, mentioning that the Nutripersks are not adding to them.Also getting messages even after making the NLCP purchase. Kindly check on the same. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | We have verified that ABO have 2 NLCP. ABO has returned the 1 SOP order in which user earned the Nutri Perk of Due to this SOP Nutri perk point was deducted and showing as redeemed. | Hi Team, Kindly check on the ADS concern, mentioning that the Nutripersks are not adding to them.Also getting messages even after making the NLCP purchase. Kindly check on the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1696721 | Hi Team, Please look into the query very month I have received two NLCP health basket payment Link. Please manage it for every month one link. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has 2 active subscriptions , 1st order for 1st subscription was placed on 10/19 and 1st order of 2nd subscription was placed on 09/28 and thus they were getting 2 payment links in the same month.
However now 3 orders for the 1st subscription are already completed, and for 2nd subscription only 1 order is left which will be created on Dec 19, 23.
Regards | Hi Team, Please look into the query very month I have received two NLCP health basket payment Link. Please manage it for every month one link.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1705104 | customer called and stated that while he is using his Nutri perks to place an order the final pay able amount is rupee as he is not able to click on "proceed" and he is not able to go on payment mode kindly check and help us with the same. ADSP is unable to order for NLCP ( 4th Purchase ) , Proceed option is not working . | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
The given user has successfully completed 4th order
Regards | customer called and stated that while he is using his Nutri perks to place an order the final pay able amount is rupee as he is not able to click on "proceed" and he is not able to go on payment mode kindly check and help us with the same. ADSP is unable to order for NLCP ( 4th Purchase ) , Proceed option is not working .-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1703950 | ADSP is unable to order from NLCP. Request you to activate the same.. ADSP sent a mail . Please refer to the mail. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please ask the user to try now
Regards | ADSP is unable to order from NLCP. Request you to activate the same.. ADSP sent a mail . Please refer to the mail.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1668516 | Hi Team, ADS Partner received text msg from JM-Amway that Your NLCP health basket order payment is due, pls make the payment by We have checked and found that he has not participated After clicking on link which he has received from amway, its getting error that page not found. So pls look in to this case and do the required correction on priority basis. Test Msg:- Your NLCP Health Basket order payment is due. Please make the payment to avoid cancellation & continue receiving your benefits. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that user might have received payment link for any of his downline, this issue has been fixed now and he will not receive payment link for any other order which he did not placed.
Regards | Hi Team, ADS Partner received text msg from JM-Amway that Your NLCP health basket order payment is due, pls make the payment by We have checked and found that he has not participated After clicking on link which he has received from amway, its getting error that page not found. So pls look in to this case and do the required correction on priority basis. Test Msg:- Your NLCP Health Basket order payment is due. Please make the payment to avoid cancellation & continue receiving your benefits.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1681098 | Business : Nutrilite LIV : Nutrilite LIV Enquiry Name: Customer called and stated that they are tried to place the NLCP bundle wherein amount got deducted from their respective bank, but the order was not confirmed regarding this informed customer to share the payment details care, and even order details also not generated. hence customer is trying to replace the NLCP order, but they are unable to place the order payment is not getting process kindly have a check and help us on the same at the earliest. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the user did not have any order in awaiting payment status. His latest order has been placed successfully.
Regards | Business : Nutrilite LIV : Nutrilite LIV Enquiry Name: Customer called and stated that they are tried to place the NLCP bundle wherein amount got deducted from their respective bank, but the order was not confirmed regarding this informed customer to share the payment details care, and even order details also not generated. hence customer is trying to replace the NLCP order, but they are unable to place the order payment is not getting process kindly have a check and help us on the same at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1695840 | customer called and stated that, he wants to purchase 3rd NLCP bundle. Due to some personal family function, they did not purchase. now when they click on NLCP link they are getting the error as you have reached maximum limit. kindly please check and help as soon as possible. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards | customer called and stated that, he wants to purchase 3rd NLCP bundle. Due to some personal family function, they did not purchase. now when they click on NLCP link they are getting the error as you have reached maximum limit. kindly please check and help as soon as possible.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1663360 | Hi Team The ADSP has purchased Liv bundle in and enquiring about the nutri perks pertaining to the month of July and Aug bundle purchases. Kindly suggest a revert. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | user placed order in October for NLCP, and both are having Nutriperk.
Please ask user to connect to business for more clarity. | Hi Team The ADSP has purchased Liv bundle in and enquiring about the nutri perks pertaining to the month of July and Aug bundle purchases. Kindly suggest a revert.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1683904 | HI team, In reference to last ticket was not cancelled and has been successfully delivered to ADSP. KIndly check and update asap. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
As informed earlier, subscription under which order was placed got cancelled. (Not the order)
As per design, if subscription gets cancelled , points for all orders under that subscription gets reversed.
However we will adjust these points later which git reversed for
Regards
| HI team, In reference to last ticket was not cancelled and has been successfully delivered to ADSP. KIndly check and update asap.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1698133 | ADSP wants to do his 3rd month NLCP order getting message as already reached maximum limitattached screen shot | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
New order {} has been created and payment link is available. Please ask user to login and make payment to complete order.
User is trying to place order through Tab which is not allowed this is why getting error.
Regards | ADSP wants to do his 3rd month NLCP order getting message as already reached maximum limitattached screen shot-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1674353 | ADSP tried to place order for NLCP through link and amount deducted from the account, but Status is showing as payment in progress.It was done | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As checked order status is Payment Failed.
kindly raise ticket to finance team in case amount is deducted and not refunded. | ADSP tried to place order for NLCP through link and amount deducted from the account, but Status is showing as payment in progress.It was done-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1691456 | Hi Team, She has made her payment on only with given link in his profile and she registered her products also after few days then why I am getting this mail again and again.... | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As we checked for payment was not received due to this user was getting the message. Now order is marked as payment failed. And new order created . P lease ask user to check and pay the order via payment link. | Hi Team, She has made her payment on only with given link in his profile and she registered her products also after few days then why I am getting this mail again and again....-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1706368 | Dear Team, We have received a compliant from ADSP that she had placed all the NLCP bundles Orders but again she received link to please 3rd month order to complete the order for NLCP program. Please check the same & update us asap. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As checked user has completed there NLCP orders and we can't find any payment link pending for the user.
Please ask user to verify and share the error screenshot if issue still persists.
| Dear Team, We have received a compliant from ADSP that she had placed all the NLCP bundles Orders but again she received link to please 3rd month order to complete the order for NLCP program. Please check the same & update us asap.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1701814 | Dear Team, Please assist on below mentioned concern. ADSP Query :- I have already purchased and have not received any link for purchasing | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As per the flow user has already completed there NLCP order and for the NLCP user has to Create by them self through NLP tab and after that and order will be place automatically and they will get the link to make payment. | Dear Team, Please assist on below mentioned concern. ADSP Query :- I have already purchased and have not received any link for purchasing-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1706411 | Hi Team, Kindly clarify the ADSP query. The ADSP -Singh, Ashutosh is unable to see the due date of his NLCP orders (4th order ) and wants to understand where can he see the same. | Business : Nutrilite LIV : Nutrilite LIV Enquir. | Hi
For the given user there are 2 active subscriptions:
It is a continous program so 4th order for 1st subscription should be placed in December only and that needs to be done from Manage NLCP tab of user account
Regards | Hi Team, Kindly clarify the ADSP query. The ADSP -Singh, Ashutosh is unable to see the due date of his NLCP orders (4th order ) and wants to understand where can he see the same.-Business : Nutrilite LIV : Nutrilite LIV Enquir. | 12 |
INC1694041 | This Customer had joined in Nutrilite live (both applicant & Co applicant and did first purchase through link in the month of Sept. on this month 6th he got message that his link is expired.Now he is requesting to activate the link for the smooth purchase and to participate in Nutrilite Live Program. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has 2 active subscriptions,
New orders has been created and payment link is available. Please ask user to login and make payment to complete orders.
Regards
| This Customer had joined in Nutrilite live (both applicant & Co applicant and did first purchase through link in the month of Sept. on this month 6th he got message that his link is expired.Now he is requesting to activate the link for the smooth purchase and to participate in Nutrilite Live Program.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1675369 | Hi Pooja ADSP has not received the link for 2nd bundle of liv program. Please guide | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user do not have any order for NLCP.
Kindly check and if still any issue please share the previous orders number to which user is considering for NLCP.
Regards | Hi Pooja ADSP has not received the link for 2nd bundle of liv program. Please guide-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1706373 | Please confirm if this is the authentic link for this month as i have had multiple links with multiple last dates for nlcp.i have reported the same to the account manager, calcentre.Also, please clarify the merging of orders and how it will be done and what are the benefits | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has 2 active subscription:
The generated links were genuine and for 3rd order.
If user want to make any changes or merging please raise a new INC.
Regards
| Please confirm if this is the authentic link for this month as i have had multiple links with multiple last dates for nlcp.i have reported the same to the account manager, calcentre.Also, please clarify the merging of orders and how it will be done and what are the benefits-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1671675 | ADSP unable to place Nutri Bundle thru link.. Getting below error.. Kindly support with new link..Error : | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
The given payment link is for order for which payment has been done and currently is in Shipped status
Regards | ADSP unable to place Nutri Bundle thru link.. Getting below error.. Kindly support with new link..Error :-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1663679 | Dear Team, Please check and update. Nutriperks points are not reflecting forfor the sept Month.... against order no | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As we checked, the provided order is not not SOP order and we could not find any created SOP for ABO. Please ask ABO to verify again. If still facing any issue, please feel free to raise the new incident with correct order. | Dear Team, Please check and update. Nutriperks points are not reflecting forfor the sept Month.... against order no-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1701802 | Plz reactivate the NLCP link for purchase. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | User already have one pending purchase for which link is active.
Please ask user to make payment till 30 to complete there 3rd NLCP order.
If issue still persists feel free to raise a new ticket. | Plz reactivate the NLCP link for purchase.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1673666 | Hi Team The ADSP has not getting proceed to pay option for NLCP order. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Scheduled order payment link is expired now. we have noted and will share the new order soon. | Hi Team The ADSP has not getting proceed to pay option for NLCP order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1690683 | Dear Team, The below ADSP is unable to place the NLCP order as an error appears as "Maximum NCLP creation limit reached". The screenshot is shared for reference. Kindly check and do the needful. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Please be informed that the given user has 2 active subscriptions:
Since it is a order programme he will receive notifications for each next order to be scheduled in each subscription. user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to check. | Dear Team, The below ADSP is unable to place the NLCP order as an error appears as "Maximum NCLP creation limit reached". The screenshot is shared for reference. Kindly check and do the needful.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1696629 | Hi Team, ADSP have ordered first NLCP Bundle onand the second NLCP Bundle on ( order no. ) , both through website. He has not yet received any link for 3rd order. kindly activate the link for 3rd order | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Order has been scheduled, Pease ask user to check and pay the amount using payment link. Once user logged in user will get the payment link. | Hi Team, ADSP have ordered first NLCP Bundle onand the second NLCP Bundle on ( order no. ) , both through website. He has not yet received any link for 3rd order. kindly activate the link for 3rd order-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1692006 | Order Detail HeaderPlease provide order status of NLCP bundle as in system showing payment to be settled . | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Please ask user to retry the payment for the order as payment link is active.
Also checked at we haven't received the payment for the order. | Order Detail HeaderPlease provide order status of NLCP bundle as in system showing payment to be settled .-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1699721 | ADSP unable to place order bundle of liv360.kindly activate the same | usiness : Nutrilite LIV : Nutrilite LIV Enquiry. | Order link is expired now. We have rescheduled the new SOP order. Please ask user to check, user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order. | ADSP unable to place order bundle of liv360.kindly activate the same-usiness : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1681815 | customer called and stated that they have already purchased the Nutrilite bundle on November but still they are getting the notification as your due date is to complete your Nutrilite bundle is December. kindly check and help out the same. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has 2 active NLCP
| customer called and stated that they have already purchased the Nutrilite bundle on November but still they are getting the notification as your due date is to complete your Nutrilite bundle is December. kindly check and help out the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1706365 | Dear Team, Modify NLCP option not showing after payment failed. Find attached screenshot of error.v | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Subscription has been marked as Active now.
Please ask user to try again with there 4th NLCP order now.
If issue still persists feel free to raise anew ticket with error screenshot. | Dear Team, Modify NLCP option not showing after payment failed. Find attached screenshot of error.v-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1679833 | customer stated they placed an order, but it was cancelled due to payment failure, the guided to wait for to working days for refund. customer stated that when they try to reorder the bundle, they are getting an error as; MAXIMUM LIMIT REACHED, kindly check and help with the same at earliest.Attaching maximum limit reached screenshot . | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that we have created a new order for the user, please ask user to make the payment through the payment link available on his login.
As checked amount for order has been refunded.
User will not be able to place any order through the NLCP tab.
Regards | customer stated they placed an order, but it was cancelled due to payment failure, the guided to wait for to working days for refund. customer stated that when they try to reorder the bundle, they are getting an error as; MAXIMUM LIMIT REACHED, kindly check and help with the same at earliest.Attaching maximum limit reached screenshot .-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1701810 | Dear Team,This ADSP () missed the last date of ordering their Liv Bundle of 3rd month and the link got expired. So We need to get the link generated again for her.Please Look into matter and activate the Link For this ADSP. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As checked user have only one avtive subscriptions and for that user has already completed three below mentioned NLCP orders.
Please ask user to reverify and if issue still persists feel free to raise anew ticket.
| Dear Team,This ADSP () missed the last date of ordering their Liv Bundle of 3rd month and the link got expired. So We need to get the link generated again for her.Please Look into matter and activate the Link For this ADSP.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1704439 | ADSP Kumari, Nirmala, purchases her all LIV bundle from NLCP tab and now he wants to buy 4th bundle from NLCP tab but the same is not active in NLCP tab MSG showing.Please Advice can she purchases 4th Bundle from NLCP tab | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please ask the user to try now
Regards | ADSP Kumari, Nirmala, purchases her all LIV bundle from NLCP tab and now he wants to buy 4th bundle from NLCP tab but the same is not active in NLCP tab MSG showing.Please Advice can she purchases 4th Bundle from NLCP tab-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1663359 | Hi Team Please assist on the above query. ADSP wants to purchase all plant protein powder bundle | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | is placed with all protein in the bundle | Hi Team Please assist on the above query. ADSP wants to purchase all plant protein powder bundle-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1679264 | Dear Team, As per the ADSP, the link for NLCP order has been expired, as they forgot to place the order on Please confirm if the link will be activated now. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
A new order has been created for the user, please ask him to make the payment with the link available on website.
Regards | Dear Team, As per the ADSP, the link for NLCP order has been expired, as they forgot to place the order on Please confirm if the link will be activated now.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1664495 | Dear Team, As mentioned by the , she received an email link for NLCP health basket payment, they made the payment also through the link ron 26th Oct. but no order number generated. they placed 2nd order again through link on & the same got placed correctly on their ID. But the earlier order placed on 26th Oct, got processed on their downline's I The as shared feedback that this chreates a problem, & should not happen again. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Feedback is acknowledged.
we have fixed the previous cases and issue is fixed as of now | Dear Team, As mentioned by the , she received an email link for NLCP health basket payment, they made the payment also through the link ron 26th Oct. but no order number generated. they placed 2nd order again through link on & the same got placed correctly on their ID. But the earlier order placed on 26th Oct, got processed on their downline's I The as shared feedback that this chreates a problem, & should not happen again.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1674988 | customer called and stated that they have placed the order today that is on November, but in the order the date is showing different, and the amount got deducted for this order. kindly check and help out with the resolution.Courtesy call done to ADSTeam-Kindly guide - ADS wanted to place order on // but that time pmt was failed & order was not successful, he tried again for order on //..and pmt was successful but order date is // & points fallen in NOV' order date screen shot Pmt date screen shot | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Mentioned order is SOP order so order was created on scheduled date on 28 Oct and ABO paid the amount on 11th Nov. everything seems fine. If still facing any issue, please feel free to raise the new incident. | customer called and stated that they have placed the order today that is on November, but in the order the date is showing different, and the amount got deducted for this order. kindly check and help out with the resolution.Courtesy call done to ADSTeam-Kindly guide - ADS wanted to place order on // but that time pmt was failed & order was not successful, he tried again for order on //..and pmt was successful but order date is // & points fallen in NOV' order date screen shot Pmt date screen shot-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1705603 | ADS not received the Link for 3rd bundle purchasing. please share the link with the ADS. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
3rd order will be created tomorrow morning
Regards | ADS not received the Link for 3rd bundle purchasing. please share the link with the ADS.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1666064 | ADS unable to place the NLCP second month bundle...Below error showing. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi Team
The reported user placed his 1st successfull NLCP order on 25th sept , 2nd order was placed on and he cancelled the same with reason "I changed my Mind". Since he cancelled the order therefore NLCP also got cancelled.
Please ask user to create a new NLCP programme.
Regards | ADS unable to place the NLCP second month bundle...Below error showing.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1685304 | Dear Team, The ADSP is unable to make the payment through link as the same is not available on th website. Also, the bundle is showing out of stock. When checking the NLCP order available in DRAFT, the bundle is showing out of stock. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the 3rd order for the user has been successfully created and user completed payment as well.
Regards | Dear Team, The ADSP is unable to make the payment through link as the same is not available on th website. Also, the bundle is showing out of stock. When checking the NLCP order available in DRAFT, the bundle is showing out of stock.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1670190 | is yet to receive the payment link/notification on website to complete the purchase of bundle (LIV ). As per the excel file we received,last date to complete his purchase is on -Nov-' He recently done CMA and mail id changed to. Pls check. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | We have scheduled the NLCP order. User will get the link. Please ask user to try on 10 Nov23 for order.
| is yet to receive the payment link/notification on website to complete the purchase of bundle (LIV ). As per the excel file we received,last date to complete his purchase is on -Nov-' He recently done CMA and mail id changed to. Pls check.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1695300 | Dear Team,We are in receipt of this concern from one of our ADSPs () that, some points have been deducted from their number. When we checked the same in the MAGIC system, it is showing that the points have been deducted against some NLCP Perks. I would request you to please look into the same and do let us know the reason for the points deductions, so that we could update the ADSP regarding the same accordingly. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | HI Team,
We have made this deduction against the PV/BV which were given for 1st phase of SOP ), in place of these PV/BV. ARhas been credited to user's account. Also please ask user to use this AR balance by | Dear Team,We are in receipt of this concern from one of our ADSPs () that, some points have been deducted from their number. When we checked the same in the MAGIC system, it is showing that the points have been deducted against some NLCP Perks. I would request you to please look into the same and do let us know the reason for the points deductions, so that we could update the ADSP regarding the same accordingly.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1700565 | Kindly activate the 3rd Bundle Purchase link. As its not active for the ADS.Screenshot of the same is attached . | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
We have merged user's orders into 2 active subscriptions.
1 subscription is already having 3 orders, for the 2nd one we have created link for 3rd order. Please ask user to login and make payment to complete 3rd order of 2nd subscription.
Regards | Kindly activate the 3rd Bundle Purchase link. As its not active for the ADS.Screenshot of the same is attached .-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1641832 | CUSTOMER CALLED AND STATED THAT HE IS TRYING TO PLACE BANDLE FROM HIS CO-APPLICANT, BUT PAYMENT MODE IS DISABLE, KINDLY CHECK AND HELP IT OUT. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has already placed 2 SOP orders :
If the PAYMENT MODE is disabled user need to allow time of 30-45 minutes. Kindly check and if still any issue please share screenshot of the same.
Regards | CUSTOMER CALLED AND STATED THAT HE IS TRYING TO PLACE BANDLE FROM HIS CO-APPLICANT, BUT PAYMENT MODE IS DISABLE, KINDLY CHECK AND HELP IT OUT.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1688961 | Hi Team, Below ADS Partner participated second batch of Nutrilite Liv360 Program (July to Sep ) but his Nutriperk points yet not updated in web .So pls look in to this case and do the needful. | Business : Nutrilite LIV : Nutrilite LIV Enquiry/Nutriperk Points . | please connect with the marketing team on this, as of now for those Nutri perks are not shown. | Hi Team, Below ADS Partner participated second batch of Nutrilite Liv360 Program (July to Sep ) but his Nutriperk points yet not updated in web .So pls look in to this case and do the needful.-Business : Nutrilite LIV : Nutrilite LIV Enquiry/Nutriperk Points . | 12 |
INC1689723 | Hi Team, Please assist to respond the query Is i m still in NLCP order eligible? | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | User is eligible to place NLCP order as we verified that NLCP is active and order is scheduled. Please ask user pay the payment for order to proceed NLCP order.
| Hi Team, Please assist to respond the query Is i m still in NLCP order eligible?-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1691466 | Dear Team, Kindly check the below issue and do the needful. The below ADSP has placed - NLCP bundle orders in the month of Nov through the payment link shared from our end. Both the orders were delivered too. But still orders were reflecting as PAYMENT IN PROGRESS in the order history on the concerned ADSP on the Amway website. Below screenshot for reference. ADSP# - JAIN, KOKILA & AJITKindly check the below issue and do the needful. The below ADSP has placed - NLCP bundle orders in the month of Nov through the payment link shared from our end. Both the orders were delivered too. But more orders were reflecting as PAYMENT IN PROGRESS in the order history on the concerned ADSP on the Amway website. Below screenshot for reference. ADSP# - JAIN, KOKILA & AJIT | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Please be informed that the given user has 4 active subscriptions:
Since it is a order programme he will receive notifications for each next order to be scheduled in each subscription. Please ask user to check.
Moreover was not processed so we have marked the order as failed . | Dear Team, Kindly check the below issue and do the needful. The below ADSP has placed - NLCP bundle orders in the month of Nov through the payment link shared from our end. Both the orders were delivered too. But still orders were reflecting as PAYMENT IN PROGRESS in the order history on the concerned ADSP on the Amway website. Below screenshot for reference. ADSP# - JAIN, KOKILA & AJITKindly check the below issue and do the needful. The below ADSP has placed - NLCP bundle orders in the month of Nov through the payment link shared from our end. Both the orders were delivered too. But more orders were reflecting as PAYMENT IN PROGRESS in the order history on the concerned ADSP on the Amway website. Below screenshot for reference. ADSP# - JAIN, KOKILA & AJIT-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1671081 | Dear Team, The below ADSP is unable to place the NLCP order as an error appears as "Maximum NCLP creation limit reached". The screenshot is shared for reference. Kindly check and do the needful.Given Names Mobile Number Email Id ADSP Number | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
The payment link cannot be re-activated for now, we have noted the ADS number and will create a new order soon.
Regards | Dear Team, The below ADSP is unable to place the NLCP order as an error appears as "Maximum NCLP creation limit reached". The screenshot is shared for reference. Kindly check and do the needful.Given Names Mobile Number Email Id ADSP Number-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1694039 | Hi Team , Sahu, Kashi ram has not receive 3rd Month Nutrilite Live payment link in his Email/mobile no . Kindly send payment link . | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
New order {1049790104} has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards | Hi Team , Sahu, Kashi ram has not receive 3rd Month Nutrilite Live payment link in his Email/mobile no . Kindly send payment link .-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1664493 | Hi Team,I got a message my compain against my ticket has already been resolved but I have not yet received any link to order my product,rather expect feedback. Pl take this matter seriously , otherwise I shall send this matter to amway core committee because it is your mistake,that you have not sent link on the due date ie as per mail i have already received before the date,I am not your employee, rather I am a distributorIT Team please share the case with | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | user has already placed an SOP order | Hi Team,I got a message my compain against my ticket has already been resolved but I have not yet received any link to order my product,rather expect feedback. Pl take this matter seriously , otherwise I shall send this matter to amway core committee because it is your mistake,that you have not sent link on the due date ie as per mail i have already received before the date,I am not your employee, rather I am a distributorIT Team please share the case with-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1675233 | Hi Team, Kindly check as the has not able make the payment even though, received the Payment link for NLCP order. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | We verified in the system ABO already placed 2 NLCP orders. Next Scheduled order is on 28th Nov. Please ask user to verify. | Hi Team, Kindly check as the has not able make the payment even though, received the Payment link for NLCP order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1658129 | Dear Team, The ADS No. is unable to add the NLCP products to the bundle. Please check & assist. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Closing as per the update from caller. | Dear Team, The ADS No. is unable to add the NLCP products to the bundle. Please check & assist.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1694050 | is yet to receive the payment link/notification on website to complete the purchase of bundle last month purchase done on payment link not yet received for customer . | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Payment link for is now available, please ask user to login and make payment to placed order of bundle.
Regards | is yet to receive the payment link/notification on website to complete the purchase of bundle last month purchase done on payment link not yet received for customer .-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1665847 | Nutriperks got expired and deducted on 29th October irrespective of any purchase and his next order Nutriperks expiry is 4th November. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | User completed the order but cancelled the SOP. User should complete the three order in 1 SOP as per process if user cancelled the SOP before completing the three orders Nutri Perk point will deduct. These point depend on active SOP not on order.
If ABO canceled the SOP , Nutri Perk points will reversed even if the order is in completed status.
ABO has canceled the which user earned the Nutri Perk of Due to this SOP Nutri perk point was deducted. | Nutriperks got expired and deducted on 29th October irrespective of any purchase and his next order Nutriperks expiry is 4th November.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1664237 | Hi Team, Kindly confirm if this mentioned order is part of LIV NLCP order. As the ADSP is unable to recollect the same. Order # | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As we checked order is part of LIV NLCP order. Kindly ask user to check. if issue persist please let us know with error screen shot. | Hi Team, Kindly confirm if this mentioned order is part of LIV NLCP order. As the ADSP is unable to recollect the same. Order #-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1681820 | unable to place NLCP 2nd bundle- order not processed- amount deducted) kindly resend the link | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the payment link for previous order expired, we have created a new order and payment link is available on login. Please ask user to make payment and complete the order.
Regards | unable to place NLCP 2nd bundle- order not processed- amount deducted) kindly resend the link-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1690022 | Hi Team, ADSP has confirmed that she has completed the NCLP with consecutive months, but still getting the below pop-up message. Kindly check and do the needful. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 3rd order not placed yet. | Hi Team, ADSP has confirmed that she has completed the NCLP with consecutive months, but still getting the below pop-up message. Kindly check and do the needful.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1701356 | customer called and stated that they have purchased the Nutrilite bundle on December, but still, they are getting multiple links with multiple dates to purchase the bundle. kindly check and help out with the resolution as soon as possible. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Please be informed that the given user has 2 active subscriptions:
Since it is a 3 order programme he will receive notifications for each next order to be scheduled in each subscription. Please ask user to check. | customer called and stated that they have purchased the Nutrilite bundle on December, but still, they are getting multiple links with multiple dates to purchase the bundle. kindly check and help out with the resolution as soon as possible.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1678157 | Hi Team, has already placed NLCP orders. Please confirm the link showing for 23rd Nov' is for which Bundle order. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has 2 active NLCPs. For 1st below 2 order has been completed.
2nd one includes below orders, where payment for 2nd order is awaiting.
Regards | Hi Team, has already placed NLCP orders. Please confirm the link showing for 23rd Nov' is for which Bundle order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1694864 | Hi Team, Please confirm if the Payment link for this order is still active, as we are unable to see any pop-up message of the payment link to make the payment. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Please ask user to check the payment link and process the order . if issue persist please let us know with error screen shot. | Hi Team, Please confirm if the Payment link for this order is still active, as we are unable to see any pop-up message of the payment link to make the payment.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1687223 | customer called and stated that, whenever they login and place the order, they are facing the error as something went wrong from past one month. kindly please check and help as soon as possible. | Technology : Hybris Issues : Product/Order : Cart Not Working. | While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out. | customer called and stated that, whenever they login and place the order, they are facing the error as something went wrong from past one month. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1705115 | Customer called and stated that customer is unable to place order as customer cart is not working it is showing as something went wrong, customer tried by changing device and customer is using the updated version of google, kindly check and help. | Technology : Hybris Issues : Product/Order : Cart Not Working. | Please ask user to try again it is an intermittent issue , clearimg the cookies will help them , try in incognito mode once | Customer called and stated that customer is unable to place order as customer cart is not working it is showing as something went wrong, customer tried by changing device and customer is using the updated version of google, kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1701762 | Customer called and stated that while placing the order they are getting error like something went wrong, kindly check and help us with the resolution. | Technology : Hybris Issues : Product/Order : Cart Not Working. | Please clear the cache and cookies, it is due to some cookies,
It is an intermittent issue Please try changing the device. | Customer called and stated that while placing the order they are getting error like something went wrong, kindly check and help us with the resolution.-Technology : Hybris Issues : Product/Order : Cart Not Working. | 13 |
INC1678452 | Hi Team, Please check ADSP has complained that, after making the payment, he is getting the attached error. Please check and help to resolve the complaint, | Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache. | Hi Team, Please check ADSP has complained that, after making the payment, he is getting the attached error. Please check and help to resolve the complaint,-Technology : Hybris Issues : Product/Order : Payment Gateway Issue. | 13 |