Number
stringlengths 10
10
| Description
stringlengths 6
1.99k
| Short description
stringlengths 10
190
| Close notes
stringlengths 14
3.69k
⌀ | Full description
stringlengths 24
2.05k
| group_id
int64 0
665
|
|---|---|---|---|---|---|
INC1656681 | So for the order placed on .., how % uplift will reflect. Sl # PC # NaPlease refer this : . | Order : Order Promotion : Promotion Inquiry. | Kindly co-ordinate with business team regarding the PV adjustment for the order. | So for the order placed on .., how % uplift will reflect. Sl # PC # NaPlease refer this : .-Order : Order Promotion : Promotion Inquiry. | 11 |
INC1642946 | Still % pv uplift is not activated for ADSP after fssai details updated in system. | Order : Order Promotion : Promotion Issue. | Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
| Still % pv uplift is not activated for ADSP after fssai details updated in system.-Order : Order Promotion : Promotion Issue. | 11 |
INC1658206 | Dear Team, The % points uplift has not been given on the below orders. The below order details are there in the list shared for the - FSSAI points to be uplifted file.Ordernumber OrderDate volumeabo sponser ProductCode Price OrderPrice Ordertax QualificationDate Quantity ProductPV Actual PV PV given UpliftedPV Adjustment Eligibility : 319687ID . . : . . . . . : 319687ID . . : . . . . . : 319687ID . . : . . . . . FSSAI Document uploaded on -- at :: | Order : Order Promotion : Promotion Issue. | Hi Team
Please be informed that the reported concern of Order No
has been already reported to Business and the further necessary actions will be taken from their end.
Regards | Dear Team, The % points uplift has not been given on the below orders. The below order details are there in the list shared for the - FSSAI points to be uplifted file.Ordernumber OrderDate volumeabo sponser ProductCode Price OrderPrice Ordertax QualificationDate Quantity ProductPV Actual PV PV given UpliftedPV Adjustment Eligibility : 319687ID . . : . . . . . : 319687ID . . : . . . . . : 319687ID . . : . . . . . FSSAI Document uploaded on -- at ::-Order : Order Promotion : Promotion Issue. | 11 |
INC1697517 | Promotion Issue: Kindly check the Nutilite Jacket offer not picking on this pincode. Screenshot is being attached. | Order : Order Promotion : Promotion Issue. | User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
| Promotion Issue: Kindly check the Nutilite Jacket offer not picking on this pincode. Screenshot is being attached.-Order : Order Promotion : Promotion Issue. | 11 |
INC1655243 | Dear Team, The % points uplift has not been given on the below orders. FSSAI Document uploaded on -- at :: | Order : Order Promotion : Promotion Issue. | as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production. | Dear Team, The % points uplift has not been given on the below orders. FSSAI Document uploaded on -- at ::-Order : Order Promotion : Promotion Issue. | 11 |
INC1695221 | Hi Team,We are aware of all those conditions but the question is why the items were displayed in the cart before payment?When we click the payment, whatever is shown in the cart should be delivered, otherwise its like cheating a customer that used to show some items to pay but after payment items disappeared. The items could be available for all places but I added the item after mentioning the location so it should be visible only what stock is available for my location.. These are free items but what is the guarantee that your website will not do the same for other items which I paid for? You should improve your website to make that clear information. I never expected this from Amway and I will inform all these to my link members not to trust anything in the website. Please refer this : . | Order : Order Promotion : Promotion Issue. | Hi team
This could have happened as we usually have a limited stock for the items , however as per system if an item is out of stock it wont appear in cart, here it seems product was available however by the time user did checkout it went out of stock. Similarly if user purchases a normal product and it runs out of stock cart value gets updated while making the payment . | Hi Team,We are aware of all those conditions but the question is why the items were displayed in the cart before payment?When we click the payment, whatever is shown in the cart should be delivered, otherwise its like cheating a customer that used to show some items to pay but after payment items disappeared. The items could be available for all places but I added the item after mentioning the location so it should be visible only what stock is available for my location.. These are free items but what is the guarantee that your website will not do the same for other items which I paid for? You should improve your website to make that clear information. I never expected this from Amway and I will inform all these to my link members not to trust anything in the website. Please refer this : .-Order : Order Promotion : Promotion Issue. | 11 |
INC1651337 | S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on ..but he converted into PC on .he converted PC to ADS on now system is not picking % uplift (FSSAI OFFER) OPEN | Order : Order Promotion : Promotion Issue. | User was elgible for the offer ,However as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production
| S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on ..but he converted into PC on .he converted PC to ADS on now system is not picking % uplift (FSSAI OFFER) OPEN-Order : Order Promotion : Promotion Issue. | 11 |
INC1648818 | Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated :: PM but system not showing uplifts points at the time of ordering. Please check the same & do activate the same asap. | Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ). | User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
| Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated :: PM but system not showing uplifts points at the time of ordering. Please check the same & do activate the same asap.-Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ). | 11 |
INC1656050 | Dear Team, This is to inform you that ADis eligible for three Atmo Mini filter on FOC basis.She wants to place his third year FOC filter but system not picking his third FOC filter.When we select the FOC Atmo Mini filter in POS system is not allowing the filter & not showing eligible qty. Pls. check & activate his third FOC mini filter | Order : Order Promotion : Promotion Issue. | Hi Team
Filter has been added for the user . Kindly check now and let us know in case of any concerns. | Dear Team, This is to inform you that ADis eligible for three Atmo Mini filter on FOC basis.She wants to place his third year FOC filter but system not picking his third FOC filter.When we select the FOC Atmo Mini filter in POS system is not allowing the filter & not showing eligible qty. Pls. check & activate his third FOC mini filter-Order : Order Promotion : Promotion Issue. | 11 |
INC1648837 | Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated but system not showing uplifts points at the time of ordering. please check the same & do activate the same asap. | Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ). | User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
| Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated but system not showing uplifts points at the time of ordering. please check the same & do activate the same asap.-Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ). | 11 |
INC1647845 | Dear Team, User is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on dated ... Please check the same & do activate the same. er#-- | Order : Order Promotion : Promotion Issue. | Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
| Dear Team, User is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on dated ... Please check the same & do activate the same. er#---Order : Order Promotion : Promotion Issue. | 11 |
INC1645300 | As per ADSP while ordering through NLCP % pv uplift is not showing. | Order : Order Promotion : Promotion Issue. | Offer is activated for the user and is eligible for NLCP orders as well . Kindly ask the user to try again and let us know in case of any concerns.
| As per ADSP while ordering through NLCP % pv uplift is not showing.-Order : Order Promotion : Promotion Issue. | 11 |
INC1649449 | Hi Team, The ADSP updated the FSSAI details on still the % uplift offer is not picked on order# | Order : Order Promotion : Promotion Issue. | User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
| Hi Team, The ADSP updated the FSSAI details on still the % uplift offer is not picked on order#-Order : Order Promotion : Promotion Issue. | 11 |
INC1651339 | S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on // ..but he converted into PC on // .he converted PC to ADS on // now system is not picking % uplift (FSSAI OFFER) OPEN North / Jaipur | Order : Order Promotion : Promotion Issue. | Hi
The given user is added to promo, kindly check
Regards | S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on // ..but he converted into PC on // .he converted PC to ADS on // now system is not picking % uplift (FSSAI OFFER) OPEN North / Jaipur-Order : Order Promotion : Promotion Issue. | 11 |
INC1689001 | Promotion Issue: Please check TN promo offer t shirt is not picking while ordering for below ADSP offer is not picking on pin code. Kindly activate the offer for this .Required screenshot is being attached: | Order : Order Promotion : Promotion Issue. | User is eligible for T- Shirt size XL and stock for the same is not present at user's address. Kindly verify and let us know in case of any concerns. | Promotion Issue: Please check TN promo offer t shirt is not picking while ordering for below ADSP offer is not picking on pin code. Kindly activate the offer for this .Required screenshot is being attached:-Order : Order Promotion : Promotion Issue. | 11 |
INC1656643 | Dear Team, Please note that FSSAI Registration Points Promo @ % promo is not picking on ADSP no # FSSAI Registration Points Promo @ % . You have received % uplift on PV.! Rule Based Promotion FSSAI Registration done but %, but pv not uplift againts order no # Order No # | Order : Order Promotion : Promotion Issue. | Hi Team
Please be informed that the reported concern of Order # has been already reported to Business and the further necessary actions will be taken from their end.
Regards | Dear Team, Please note that FSSAI Registration Points Promo @ % promo is not picking on ADSP no # FSSAI Registration Points Promo @ % . You have received % uplift on PV.! Rule Based Promotion FSSAI Registration done but %, but pv not uplift againts order no # Order No #-Order : Order Promotion : Promotion Issue. | 11 |
INC1648002 | T -shirt Not shoing while ordering. Rest two( Yoga mate and Shaker is showing). he is a Team Nutrilite Phase Qualifier. | Order : Order Promotion : Promotion Issue. | Tshirt for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
| T -shirt Not shoing while ordering. Rest two( Yoga mate and Shaker is showing). he is a Team Nutrilite Phase Qualifier.-Order : Order Promotion : Promotion Issue. | 11 |
INC1643693 | Hi Team, has updated the FSSAI details on September , due to which he is eligible for % PV uplift promo on his and his PC's order. But promo was not applied on his order dated . Kindly check and update on this asap. | Order : Order Promotion : Promotion Issue. | Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
| Hi Team, has updated the FSSAI details on September , due to which he is eligible for % PV uplift promo on his and his PC's order. But promo was not applied on his order dated . Kindly check and update on this asap.-Order : Order Promotion : Promotion Issue. | 11 |
INC1649715 | Hi Team,, has uploaded FSSAI details on but still FSSAI registration uplift promo @ % not yet activated in his no..Please refer this : . | Order : Order Promotion : Promotion Issue. | User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
| Hi Team,, has uploaded FSSAI details on but still FSSAI registration uplift promo @ % not yet activated in his no..Please refer this : .-Order : Order Promotion : Promotion Issue. | 11 |
INC1693978 | ADSP Qualified for but system is not picking TN offer (Nutrilite Jacket), kindly check and rectify. | Order : Order Promotion : Promotion Issue. | User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
| ADSP Qualified for but system is not picking TN offer (Nutrilite Jacket), kindly check and rectify.-Order : Order Promotion : Promotion Issue. | 11 |
INC1693977 | ADSP Qualified for Team Nutrilite Phase- but system is not picking TN offer (Nutrilite Jacket), kindly check and rectify. | Order : Order Promotion : Promotion Issue. | User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
| ADSP Qualified for Team Nutrilite Phase- but system is not picking TN offer (Nutrilite Jacket), kindly check and rectify.-Order : Order Promotion : Promotion Issue. | 11 |
INC1656641 | Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in PC ID FSSAI Registration Points Promo @ You have received % uplift on PV.! Rule Based Promotion | Order : Order Promotion : Promotion Issue. | User was added to the promo in and order was placed on . Hence the promo was not applied . Kindly verify and let us know in case of any concerns. | Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in PC ID FSSAI Registration Points Promo @ You have received % uplift on PV.! Rule Based Promotion-Order : Order Promotion : Promotion Issue. | 11 |
INC1647538 | Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in PRM1200344 FSSAI Registration Points Promo @ % . You have received % uplift on PV.! Rule Based Promotion :: PM Personal Id Add Logged In A | Order : Order Promotion : Promotion Issue. | Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
| Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in PRM1200344 FSSAI Registration Points Promo @ % . You have received % uplift on PV.! Rule Based Promotion :: PM Personal Id Add Logged In A-Order : Order Promotion : Promotion Issue. | 11 |
INC1655253 | ADS is Eligible for % Pv upliftment which has not picked for placed order details mentioned below..PC order details.. dtd FSSAI uploaded on | Order : Order Promotion : Promotion Issue. | as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production. | ADS is Eligible for % Pv upliftment which has not picked for placed order details mentioned below..PC order details.. dtd FSSAI uploaded on-Order : Order Promotion : Promotion Issue. | 11 |
INC1694950 | ADS is eligible for TN rewards Phase (JACKET) but system is not picking the reward. | Order : Order Promotion : Promotion Issue. |
Hi Team
As per the data received from marketing user has size M allocated to him. Kindly verify and let us know in case of any concerns. | ADS is eligible for TN rewards Phase (JACKET) but system is not picking the reward.-Order : Order Promotion : Promotion Issue. | 11 |
INC1700800 | Dear Team, This ADSP placed Order For Promo of Nutrilite Jacket But Due to some Technical Issue this Order could Not be completed .and Promo got stuck in this . No ADSP Asking For Jacket PromoPlease Check and look in to matter. | Order : Order Promotion : Promotion Issue. | Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
| Dear Team, This ADSP placed Order For Promo of Nutrilite Jacket But Due to some Technical Issue this Order could Not be completed .and Promo got stuck in this . No ADSP Asking For Jacket PromoPlease Check and look in to matter.-Order : Order Promotion : Promotion Issue. | 11 |
INC1668832 | % Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details | Order : Order Promotion : Promotion Issue. | Hi
Please be informed that the given user is added to 10% PV uplift promo , kindly check
Regards | % Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details-Order : Order Promotion : Promotion Issue. | 11 |
INC1648008 | As per instruction of Amway Corporation our fssai registration has already tagged with Amway on & PV movement has done by us with ordebut as per instruction no extra PV has added so far.Please look into this matter and do the needful help. Uplift not Reflecting | Order : Order Promotion : Promotion Issue. | Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
| As per instruction of Amway Corporation our fssai registration has already tagged with Amway on & PV movement has done by us with ordebut as per instruction no extra PV has added so far.Please look into this matter and do the needful help. Uplift not Reflecting-Order : Order Promotion : Promotion Issue. | 11 |
INC1669680 | Dear Team, The FSSAI % PV uplift promo is not being applied to the order. I've attached a screenshot for your reference. The promo is working for the ADSP's number but not for the PC's number. Please review this and take the necessary action. | ZD-13768351Order : Order Promotion : Promotion Issue. | Hi
Please be informed that the given PC is added to 10% PV uplift promo , kindly check
Regards | Dear Team, The FSSAI % PV uplift promo is not being applied to the order. I've attached a screenshot for your reference. The promo is working for the ADSP's number but not for the PC's number. Please review this and take the necessary action.-ZD-13768351Order : Order Promotion : Promotion Issue. | 11 |
INC1656640 | Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number u IN Order No # (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in P Jeetu. PC N | Order : Order Promotion : Promotion Issue. | User was added to the promo on 9th October and the order was placed on 6th october . Kindly verify and let us know in case of any concerns. | Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number u IN Order No # (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in P Jeetu. PC N-Order : Order Promotion : Promotion Issue. | 11 |
INC1642846 | Hi Team, ADSP has updated the FSSAI details on due to which he was elegible for % PV uplift promo on his and his PC's order. But promo was not applied on his PC order . Kindly check and update on this asap. | Order : Order Promotion : Promotion Issue. | User has now been added to the uplift offer , and will be able to avail the offer . Kindly verify and let us know in case of any concerns. | Hi Team, ADSP has updated the FSSAI details on due to which he was elegible for % PV uplift promo on his and his PC's order. But promo was not applied on his PC order . Kindly check and update on this asap.-Order : Order Promotion : Promotion Issue. | 11 |
INC1668830 | Hi Team,Getting a complaint from ADSP .He has updated the FSSAI details on -Nov- . ADSP % Points uplift Offer is not reflecting while placing the order. Please check and resolve this. Screenshot attached. | Order : Order Promotion : Promotion Issue. | Hi
Please be informed that the given PC is added to 10% PV uplift promo , kindly check
Regards | Hi Team,Getting a complaint from ADSP .He has updated the FSSAI details on -Nov- . ADSP % Points uplift Offer is not reflecting while placing the order. Please check and resolve this. Screenshot attached.-Order : Order Promotion : Promotion Issue. | 11 |
INC1670960 | This customer has completed Nutrilite Live through in 2nd batch, Now he was not continuing this program.Please do the needful to remove the order and activate his Team Nutrilite !st Phase. | Order : Order Promotion : Promotion Issue. | From the nutrilite phase 1 rewards , user has availed the tshirt in order . and Shaker and yoga mat was stuck in a failed order , we have now reactivated the shaker and at and user will be able to avail the offer now. Kindly verify and let us know in case of any concerns. | This customer has completed Nutrilite Live through in 2nd batch, Now he was not continuing this program.Please do the needful to remove the order and activate his Team Nutrilite !st Phase.-Order : Order Promotion : Promotion Issue. | 11 |
INC1669410 | % Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details on He already placed the order on -Nov- but pv is not increased. Please do needful against this order | Order : Order Promotion : Promotion Issue. | Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
| % Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details on He already placed the order on -Nov- but pv is not increased. Please do needful against this order-Order : Order Promotion : Promotion Issue. | 11 |
INC1653525 | ADSP is Eligible for % PV uplift which has not picked order placed for .36pv.. details mentioned below.. Order Detail Headerct , | Order : Order Promotion : Promotion Issue. | as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production | ADSP is Eligible for % PV uplift which has not picked order placed for .36pv.. details mentioned below.. Order Detail Headerct ,-Order : Order Promotion : Promotion Issue. | 11 |
INC1647520 | ADSP is Eligible for % PV upliftment has not picked order details mentioned below... | Order : Order Promotion : Promotion Issue. | User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
| ADSP is Eligible for % PV upliftment has not picked order details mentioned below...-Order : Order Promotion : Promotion Issue. | 11 |
INC1653483 | After successfully Completed months constancy pv on Nutrilite program 1st phase but promotion is not picked up by system please resolve this issue screenshot attached below. | Order : Order Promotion : Promotion Issue. | User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
| After successfully Completed months constancy pv on Nutrilite program 1st phase but promotion is not picked up by system please resolve this issue screenshot attached below.-Order : Order Promotion : Promotion Issue. | 11 |
INC1644631 | ADSP# Seema Agarwal has filed a complaint concerning the % PV uplift promotion not being reflected in the customer account of while placing the order, both on the website and in the physical store. I have attached a screenshot for your review. kindly check and do the needful. FSSAI updated details:- Poss order details:- Offer is not picking the Website screen. | Order : Order Promotion : Promotion Issue. | Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
| ADSP# Seema Agarwal has filed a complaint concerning the % PV uplift promotion not being reflected in the customer account of while placing the order, both on the website and in the physical store. I have attached a screenshot for your review. kindly check and do the needful. FSSAI updated details:- Poss order details:- Offer is not picking the Website screen.-Order : Order Promotion : Promotion Issue. | 11 |
INC1645514 | ADSP l has filed a complaint concerning the % PV uplift promotion not being reflected in the customer account of Indu patodia while placing the order, both on the website and in the physical store. I have attached a screenshot for your review. kindly check and do the needful. FSSAI registered and reflected in BOSS.PC order uplift pv not reflected. | Order : Order Promotion : Promotion Issue. | Offer was activated for the user on . Kindly ask the user to try again and let us know in case of any concerns.
| ADSP l has filed a complaint concerning the % PV uplift promotion not being reflected in the customer account of Indu patodia while placing the order, both on the website and in the physical store. I have attached a screenshot for your review. kindly check and do the needful. FSSAI registered and reflected in BOSS.PC order uplift pv not reflected.-Order : Order Promotion : Promotion Issue. | 11 |
INC1700469 | Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.IT team their name is there in the list. Proof of their name: | Order : Order Promotion : Promotion Issue. | User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
| Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.IT team their name is there in the list. Proof of their name:-Order : Order Promotion : Promotion Issue. | 11 |
INC1700464 | Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.Proof of their name being in the activation list: | Order : Order Promotion : Promotion Issue. | User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
| Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.Proof of their name being in the activation list:-Order : Order Promotion : Promotion Issue. | 11 |
INC1696542 | is eligible for TN rewards Phase but system is not picking the reward. is eligible for TN rewards Phasebut system is not picking the reward. | Order : Order Promotion : Promotion Issue. | User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
| is eligible for TN rewards Phase but system is not picking the reward. is eligible for TN rewards Phasebut system is not picking the reward.-Order : Order Promotion : Promotion Issue. | 11 |
INC1689927 | ADS is eligible for TN rewards Phase (JACKET) but system is not picking the reward. | Order : Order Promotion : Promotion Issue. | User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
| ADS is eligible for TN rewards Phase (JACKET) but system is not picking the reward.-Order : Order Promotion : Promotion Issue. | 11 |
INC1671786 | Dear Team, below mention ADS eligible for atmomini free filter and he avail one coupon on . now balance two coupon not active in system. kindly check and activate balance mini filter coupon ASAP. Order no Years Month Date SKU Promo IMC Number Business Nature Desc IMC Business Name Warehouse City Warehouse State Warehouse region Sales Mobile No Mailing City Mailing State Desc Mailing region Mailing Postal Code Current Group Platinum Amway Account Number Current Group Platinum Name Current Group Diamond Amway Account Number Current Group Diamond Name Pin Group Diamond Amway Account Number Pin Group Diamond Name Havells Offer | Order : Order Promotion : Promotion Issue. | Filter has been added for the user . Kindly verify and let us know in case of any concerns, | Dear Team, below mention ADS eligible for atmomini free filter and he avail one coupon on . now balance two coupon not active in system. kindly check and activate balance mini filter coupon ASAP. Order no Years Month Date SKU Promo IMC Number Business Nature Desc IMC Business Name Warehouse City Warehouse State Warehouse region Sales Mobile No Mailing City Mailing State Desc Mailing region Mailing Postal Code Current Group Platinum Amway Account Number Current Group Platinum Name Current Group Diamond Amway Account Number Current Group Diamond Name Pin Group Diamond Amway Account Number Pin Group Diamond Name Havells Offer-Order : Order Promotion : Promotion Issue. | 11 |
INC1699236 | Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order. | Order : Order Promotion : Promotion Issue. | User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
| Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.-Order : Order Promotion : Promotion Issue. | 11 |
INC1666591 | Promotion Issue -- Rule Base Promotion for FSSAI % PV uplift not taking for the DIstributor ADSP updated the FSSAI details in System on 29th Oct Please check and do the Needful. | Order : Order Promotion : Promotion Issue. | User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
| Promotion Issue -- Rule Base Promotion for FSSAI % PV uplift not taking for the DIstributor ADSP updated the FSSAI details in System on 29th Oct Please check and do the Needful.-Order : Order Promotion : Promotion Issue. | 11 |
INC1678156 | Dear Team, Please assist on the above query. Pls check the PDF copy of the attachment. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the gievn order has already completed 2 orders for NLCP, 3rd is scheduled for Nov 25, 23
Please ask user to make payment through link once available, as per screenshot user is trying to place order through NLCP tab this is why getting error.
Regards | Dear Team, Please assist on the above query. Pls check the PDF copy of the attachment.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1681100 | Dear Team, Kindly check and confirm if ADSP has placed his NLCP order and part of Liv program. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has 2 active subscriptions under which he has placed total of 3 orders:
| Dear Team, Kindly check and confirm if ADSP has placed his NLCP order and part of Liv program.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1702475 | Dear Team, As per your remarks in ticket-, you have mentioned that Next order scheduled on The ADSP's concern is that they have already placed NLCP orders but still they are getting the payment link notifications to make the payment. Please find the below order details shared by the ADSP of their NLCP orders. lease check & confirm if they have already completed NLCP orders. and why the notification is getting shown on their homepage to make the payment. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
User has completed order, notification has been removed as well.
Please ask user to make order from NLCP tab
Regards | Dear Team, As per your remarks in ticket-, you have mentioned that Next order scheduled on The ADSP's concern is that they have already placed NLCP orders but still they are getting the payment link notifications to make the payment. Please find the below order details shared by the ADSP of their NLCP orders. lease check & confirm if they have already completed NLCP orders. and why the notification is getting shown on their homepage to make the payment.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1705762 | Customer called and stated that they have purchased bundle order of NLCP consecutive months which is in c below mentioned the order numbers, wherein the is showing as schedule on under manage NCLP section, but customer has received the link to proceed the payment before . Your NLCP Health Basket order payment is due. Please make the payment by to continue receiving your benefits. Now customer wanted to know if they purchase through this link, it will be calculated this month or next month. customer want the confirmation kindly have a check and help us on the same at the earliest. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | User has started there NLCP journey in Nov and had placed orders in Nov and Dec.
Therefore there
Please check and feel free to raise anew ticket if any issues still persists. | Customer called and stated that they have purchased bundle order of NLCP consecutive months which is in c below mentioned the order numbers, wherein the is showing as schedule on under manage NCLP section, but customer has received the link to proceed the payment before . Your NLCP Health Basket order payment is due. Please make the payment by to continue receiving your benefits. Now customer wanted to know if they purchase through this link, it will be calculated this month or next month. customer want the confirmation kindly have a check and help us on the same at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1663354 | Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they got a link to their mobile number to complete NLCP 2nd bundle payment on , and customer has paid the amount of Rs. ,., and they have received order confirmation message also to their reg number with the order details (), wherein the order was placed from their downline ID # on , but they have made payment for their personal id, kindly have a check and help us on the same at the earliest. Could you please check and confirm whether the ADSP completed the second-month NLCP order.. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | this case was resolved over the chat and mail,
The link for upline was sent to downline and payment was done later on. | Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they got a link to their mobile number to complete NLCP 2nd bundle payment on , and customer has paid the amount of Rs. ,., and they have received order confirmation message also to their reg number with the order details (), wherein the order was placed from their downline ID # on , but they have made payment for their personal id, kindly have a check and help us on the same at the earliest. Could you please check and confirm whether the ADSP completed the second-month NLCP order..-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1704281 | Hi Team, The closure remarks are not clear of they have not received the payment link for NLCP order. Kindly check and update. | Business : Nutrilite LIV : Nutrilite LIV Enquiry | Hi
Please be informed that the given user has active subscriptions and both has completed orders each. User need to place 4th order from NLCP tab
Regards | Hi Team, The closure remarks are not clear of they have not received the payment link for NLCP order. Kindly check and update.-Business : Nutrilite LIV : Nutrilite LIV Enquiry | 12 |
INC1691447 | Daer Team, As per the ADSP, they have placed NLCP orders but the Nutriperks are showing only for orders. Please check & assist. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | We verified in the system ABO placed 2 NLCP orders only . Next Scheduled order was . User must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to check.
| Daer Team, As per the ADSP, they have placed NLCP orders but the Nutriperks are showing only for orders. Please check & assist.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1668518 | Hi Team, ADSP is unable to place the NLCP order. Please reactivate the link for ADSP to order the NLCP bundle. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As we checked ABO already placed the order NLCP successfully and completed for month of oct also. Please ask abo to check. If still facing any issue, please feel free to raise the new incident. | Hi Team, ADSP is unable to place the NLCP order. Please reactivate the link for ADSP to order the NLCP bundle.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1666066 | ADS unable to place the NLCP second month bundle...Below error showing. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As we checked with payment link, its working fine. Please ask ABO to clear the browser cache, history and then check again. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order. | ADS unable to place the NLCP second month bundle...Below error showing.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1683266 | ADSP is unable to place NLCP order. Please find attached screenshot. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has successfully placed his 3rd order .
Kindly note that with an active subscription user cannot place order through tab, it has to be through payment link only.
Regards | ADSP is unable to place NLCP order. Please find attached screenshot.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1679834 | Hi Team, has placed the 2nd NLCP order today and the payment has been deducted. However, as checked, the order status shows as Payment not captured... Kindly check whether we have received the payment for the order or if the ADSP needs to make the payment again through the link which is available on the website. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please ask user to try payment through the available link on website, if extra payment is deducted it will be refunded soon.
Regards | Hi Team, has placed the 2nd NLCP order today and the payment has been deducted. However, as checked, the order status shows as Payment not captured... Kindly check whether we have received the payment for the order or if the ADSP needs to make the payment again through the link which is available on the website.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1686404 | Dear Team, As per the he has already placed NLCP orders and still getting the email and messages from Amway regarding the same. Kindly check on this. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As user has two subscriptions now therefore he need to complete the 6 orders against the two subscriptions.
user has completed the 4 orders and we have generated the two new orders for which user can make payment through payment link.
please ask user to complete the payment. | Dear Team, As per the he has already placed NLCP orders and still getting the email and messages from Amway regarding the same. Kindly check on this.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1699723 | ADSP unable to place order bundle of liv360.kindly active the same | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards | ADSP unable to place order bundle of liv360.kindly active the same-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1681811 | ADSP is unable to process order. Link is not working and redirecting to the payment page. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user has successfully placed 2 orders:
3rd order scheduled for Nov 25, 23
Regards | ADSP is unable to process order. Link is not working and redirecting to the payment page.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1699728 | Plz reactivate the NLCP link for purchase. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards | Plz reactivate the NLCP link for purchase.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1673520 | Customer called and stated that they are unable to order NLCP bundle it is showing as you have reached maximum limit, even they are ordering from the link since days it is reflecting same. Kindly, check and help them. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | closing this incident as the Zendesk ticket got closed. | Customer called and stated that they are unable to order NLCP bundle it is showing as you have reached maximum limit, even they are ordering from the link since days it is reflecting same. Kindly, check and help them.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1641849 | Unable to place bundle as previous orders were failed. Getting below error. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that user has successfully placed 1 SOP order:
1031420014 2023-09-30 13:56:44.774
User need to wait for 30-45 Minutes if the proceed to pay option is disabled, to get it enabled again.
Kindly check
Regards | Unable to place bundle as previous orders were failed. Getting below error.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1699725 | Plz reactivate the NLCP link for purchase. | usiness : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards | Plz reactivate the NLCP link for purchase.-usiness : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1701800 | Dear Team,This ADSP missed the last date of ordering their Liv Bundle for the 3rd month and the link expired. So, this ADPS wants to get the link generated again.Please Look into matter and activate the Link for the same.Regards | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As checked user has already completed there 3 NLCP orders.
Please ask user to check and if issues still persists feel free to raise a new ticket.
| Dear Team,This ADSP missed the last date of ordering their Liv Bundle for the 3rd month and the link expired. So, this ADPS wants to get the link generated again.Please Look into matter and activate the Link for the same.Regards-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1695299 | Dear Pooja,We are in receipt of this concern from one of our ADSPs ( KUMAR ASHISH) that, some points have been deducted from his and his downlines numbers. When we checked the same in the MAGIC system, it is showing that the points have been deducted against some NLCP Perks. I would request you to please look into the same and do let us know the reason for these deductions, so that we could update the ADSP regarding the same accordingly.These are the ADSP numbers shared by the ADSP : - | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | We have made this deduction against the PV/BV which were given for 1st phase of SOP (May-July), in place of these PV/BV. has been credited to user's account. Also please ask user to use this AR balance | Dear Pooja,We are in receipt of this concern from one of our ADSPs ( KUMAR ASHISH) that, some points have been deducted from his and his downlines numbers. When we checked the same in the MAGIC system, it is showing that the points have been deducted against some NLCP Perks. I would request you to please look into the same and do let us know the reason for these deductions, so that we could update the ADSP regarding the same accordingly.These are the ADSP numbers shared by the ADSP : --Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1696637 | Dear Team, ADSP# is saying that he has already placed order through NLCP payment link. Still he is getting link to place order, kindly check and update if his 3rd NLCP order is completed. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As per last comment. Closing the incident. | Dear Team, ADSP# is saying that he has already placed order through NLCP payment link. Still he is getting link to place order, kindly check and update if his 3rd NLCP order is completed.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1700563 | Kindly activate the 3rd Bundle Purchase link. As its not active for the ADS.Screenshot of the same is attached . | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Given user has 2 active subscription and he has already placed 3 order in each
Regards | Kindly activate the 3rd Bundle Purchase link. As its not active for the ADS.Screenshot of the same is attached .-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1664502 | ADS is unable to order Nut Live Bundle order getting , maximum NLCP creation limit . | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | kindly note that user cannot place 2nd NLCP order from NLCP tab, order 1038441987 has been already placed and user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order. | ADS is unable to order Nut Live Bundle order getting , maximum NLCP creation limit .-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1641827 | ADSP informed that the N Liv360 bundle is not activated on the website The payment was failed for the order and now unable to add the Bundle to cart. Please assist with the same | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Both the sub id's are in created state please ask user to try now.
If issue still persists feel free to raise anew ticket .
Also please be noted if order failed due to any reason try placing order only after 30 min of the previous order. | ADSP informed that the N Liv360 bundle is not activated on the website The payment was failed for the order and now unable to add the Bundle to cart. Please assist with the same-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1678247 | N Customer called and stated that they are unable to place the Nutrilite LIV bundle, they are getting error Maximum NLCP creation limit reached no more order can be placed at the moment, kindly have a check and help us on the same at the earliest. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | We have checked ABO already placed 2 NLCP orders in active SOP and Next NLCP on Please ask abo to check. If still facing any issue, please feel free to raise the new incident. | N Customer called and stated that they are unable to place the Nutrilite LIV bundle, they are getting error Maximum NLCP creation limit reached no more order can be placed at the moment, kindly have a check and help us on the same at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1671879 | Customer called and stated that they are unable to place order Nutrilite LIV 3rd bundle, they are getting error. Kindly check and help it out as soon as possible.The order will be placed as per the scheduled date of last month purchase. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the 3rd order for the NLCP for this user will be created on Nov 28, 23 and payment link will be shared for the same.
User cannot place order from NLCP tab
Regards | Customer called and stated that they are unable to place order Nutrilite LIV 3rd bundle, they are getting error. Kindly check and help it out as soon as possible.The order will be placed as per the scheduled date of last month purchase.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1699724 | Plz reactivate the NLCP link for purchase. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
User has 1 subscription and 3 orders are completed, user need to place 4th order from the NLCP tab manually.
Regards | Plz reactivate the NLCP link for purchase.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1691455 | Hi Team, We have received complaint from the ADS Partner that she has not received NLCP Liv 3rd bundle's payment link. So pls check this & share the payment link to the ADS Partner. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. |
We verified in the system ABO placed 1 NLCP orders. We have re-scheduled the order, please ask user to check and place next order on . if issue persist please let us know with error screen shot. | Hi Team, We have received complaint from the ADS Partner that she has not received NLCP Liv 3rd bundle's payment link. So pls check this & share the payment link to the ADS Partner.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1691453 | Hi Team, As per the ADSP -they have already placed NLCP orders still getting notifications as due purchase. Kindly check and update. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | We have scheduled the correct date of order. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot. | Hi Team, As per the ADSP -they have already placed NLCP orders still getting notifications as due purchase. Kindly check and update.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1674980 | Customer called and stated that they didn't receive the link to purchase the second bundle, and they got a call from PUC stated that they can purchase the bundle after days, but still now they didn't receive the link, kindly have a check and help us on the same. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Scheduled order payment link is expired now. we have noted and will share the new order soon. | Customer called and stated that they didn't receive the link to purchase the second bundle, and they got a call from PUC stated that they can purchase the bundle after days, but still now they didn't receive the link, kindly have a check and help us on the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1683905 | Hi Team, mentioned that he has placed NLCP orders and still getting the payment link. The link is also active on the home page. He is requesting to get this checked. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As per last comment. Closing the incident. | Hi Team, mentioned that he has placed NLCP orders and still getting the payment link. The link is also active on the home page. He is requesting to get this checked.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1698136 | he below said ADSP placed NLCP Ordered through Link. Due to system Error payment not capturing.order not confirmed Again ADSP Place the Order through link . Link not working . Request you kindly resend the link to the ADSP. rder Detail Header | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | New link will "pop up" soon on Web, SOP date is now set for month.
Please pay before due date for payment gets over. | he below said ADSP placed NLCP Ordered through Link. Due to system Error payment not capturing.order not confirmed Again ADSP Place the Order through link . Link not working . Request you kindly resend the link to the ADSP. rder Detail Header-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1670191 | NLCP purchase due date was on .. but till date they have not received any link and notifications for the purchase. In this ADSP number both husband and wife are participating for the program. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As we checked in system, we could not find any created or active NLCP for mentioned user . Please ask user to create NLCP and place the 1st order. if issue persist please let us know with error screen shot. | NLCP purchase due date was on .. but till date they have not received any link and notifications for the purchase. In this ADSP number both husband and wife are participating for the program.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1675934 | Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they are unable to place the Nutrilite LIV 2nd bundle, as the last date was yesterday today customer is not getting link to purchase the 2nd bundle, kindly have a check and help us on the same at the earliest. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Scheduled order payment link is expired now. we have noted and will share the new order soon. | Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they are unable to place the Nutrilite LIV 2nd bundle, as the last date was yesterday today customer is not getting link to purchase the 2nd bundle, kindly have a check and help us on the same at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1674987 | Hi Team, The ADSP has purchased Nutrilite products on the below orders and requesting to add the Nutriperks to these orders as while purchasing NLCP order the items were unavailable due to TNA. As continuing NLCP for 2nd months phase I am eligible for % Nutriperks.I also request you to add AVH & Cal mag D plus in the Bundle schedule.Hope Nutriperks & correction of Bundle will be done accordingly. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Provided orders are not SOP or NLCP order. User should complete the three order in 1 SOP as per process if user cancelled the SOP before completing the three orders Nutri Perk point will deduct. These point depends on active SOP not on order. | Hi Team, The ADSP has purchased Nutrilite products on the below orders and requesting to add the Nutriperks to these orders as while purchasing NLCP order the items were unavailable due to TNA. As continuing NLCP for 2nd months phase I am eligible for % Nutriperks.I also request you to add AVH & Cal mag D plus in the Bundle schedule.Hope Nutriperks & correction of Bundle will be done accordingly.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1664492 | Hi Team, ADSP has complained that, he is getting ordering link for second purchase against the failed/cancelled orders instead of the actual NCLP order#. Please check attached screenshot . As per ADSP he is not getting the same NCLP bundle that was added the successful order and getting the link for a different bundle ( which was there in cancelled/failed order) | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As we checked, the provided order is not SOP order and the orders for which user has received links are for actual SOP orders placed in September and returned the same order . Please ask ABO to verify again. If still facing any issue, please feel free to raise the new incident with correct order | Hi Team, ADSP has complained that, he is getting ordering link for second purchase against the failed/cancelled orders instead of the actual NCLP order#. Please check attached screenshot . As per ADSP he is not getting the same NCLP bundle that was added the successful order and getting the link for a different bundle ( which was there in cancelled/failed order)-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1666464 | NLCP order link is not working, when ADSP try to order on 2nd nov .Kindly find the attached screenshot and do needful. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Validity of payment link is extended till 5 Nov please ask user to make payment till then and place there 2nd SOP order. | NLCP order link is not working, when ADSP try to order on 2nd nov .Kindly find the attached screenshot and do needful.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1702472 | Dear Team, Received a complaint from ADS that he is in LIV Program since September he take Bundle one for him and one for her wife, In October month he continue it (Taken both Second bundle). But in November month he only taken one bundle instead of Two, Now he complain kindly provide the link thus he complete the November month whole criteria, So request you to kindly look the case and suggest- GKP PUC-XPP | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
3rd order will be created tomorrow morning, please ask user to complete payment.
Regards | Dear Team, Received a complaint from ADS that he is in LIV Program since September he take Bundle one for him and one for her wife, In October month he continue it (Taken both Second bundle). But in November month he only taken one bundle instead of Two, Now he complain kindly provide the link thus he complete the November month whole criteria, So request you to kindly look the case and suggest- GKP PUC-XPP-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1685566 | Dear Pooja, Please help to answer the below query. ADSP Query :- Dear all,Thanks for your reply on subject matter.While placing my order no on 23rd this month my NCLP kit premium benefit not add to my account which is confirmed as per your below mail.Kindly look into it and do the needful.Regards, | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi Team
Kit Bag and shaker was only applicable for user's first order only . Kindly co-ordinate with marketing regarding the same. | Dear Pooja, Please help to answer the below query. ADSP Query :- Dear all,Thanks for your reply on subject matter.While placing my order no on 23rd this month my NCLP kit premium benefit not add to my account which is confirmed as per your below mail.Kindly look into it and do the needful.Regards,-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1686068 | Dear Team, The ADSP is trying to place the order for 2nd bundle but getting teh attajed error, Please confirm, if the payment link can be activated for them for the 2nd month purchase. The ADSP is trying to place the order for 2nd bundle but getting the above attached error, Please confirm, if the payment link can be activated for them for the 2nd month purchase. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the given user placed his 1st order on 2nd Oct 2023, 2nd order was created on 2nd Nov for which user did not make payment in the due time and thus it got marked as payment failed, next order will be placed on 02 Dec 2023 and link will be available once order created.
Kindly note that placing order from NLCP tab is not allowed this is why user is getting error
Regards | Dear Team, The ADSP is trying to place the order for 2nd bundle but getting teh attajed error, Please confirm, if the payment link can be activated for them for the 2nd month purchase. The ADSP is trying to place the order for 2nd bundle but getting the above attached error, Please confirm, if the payment link can be activated for them for the 2nd month purchase.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1706414 | Hi Team, Kindly assist with the below NLCP 4th bundle purchase related query. Query: If I do not purchase the bundle in December for 4th time then what problem can arise for me. Please inform me . Also, Pls check and suggest whether the ADSP can place the 4th bundle in , if yes, what is the due date. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please assign to marketing team
Regards | Hi Team, Kindly assist with the below NLCP 4th bundle purchase related query. Query: If I do not purchase the bundle in December for 4th time then what problem can arise for me. Please inform me . Also, Pls check and suggest whether the ADSP can place the 4th bundle in , if yes, what is the due date.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1663730 | ADSP has placed the budle from NLCP TAB order on oRDER NO , But second month link is not activated. please check on priority | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | user paid for NCLP on 31st oct 2023,
resolving it as of now | ADSP has placed the budle from NLCP TAB order on oRDER NO , But second month link is not activated. please check on priority-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1700477 | Hi Team, ADS Partner continuously asking us about his Nutriperk points as he had participated second batch of Nutrilite Liv360 Program but his Nutriperk points yet not updated on web . We created two high priority follow up tickets but both high priority tickets have been closed by the IT team with out mention proper remarks. ADS Partner is getting annoyed with this behaviour of closing tickets with out any resolution. So pls prioritize this ticket and update us accordingly, so that we can respond to the ADS Partner. | Business : Nutrilite LIV : Nutrilite LIV Enquiry/Nutriperk Points Second Batch. | Hi
The Batch 2 redemption will happen by Mid Jan
Regards | Hi Team, ADS Partner continuously asking us about his Nutriperk points as he had participated second batch of Nutrilite Liv360 Program but his Nutriperk points yet not updated on web . We created two high priority follow up tickets but both high priority tickets have been closed by the IT team with out mention proper remarks. ADS Partner is getting annoyed with this behaviour of closing tickets with out any resolution. So pls prioritize this ticket and update us accordingly, so that we can respond to the ADS Partner.-Business : Nutrilite LIV : Nutrilite LIV Enquiry/Nutriperk Points Second Batch. | 12 |
INC1679267 | Hi Team, Kindly activate the link to purchase the NLCP order, since the due date | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the 3rd order for the user is scheduled for , link will be available on the same day
Regards | Hi Team, Kindly activate the link to purchase the NLCP order, since the due date-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1679411 | customer is clamming that he is not able to make the payment for NLCP requesting you to help us in getting payment link. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that none of the orders of given user are in awaiting payment mode, payment has been already done for NLCP order.
Regards | customer is clamming that he is not able to make the payment for NLCP requesting you to help us in getting payment link.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1701203 | ADSP Pankaj jasathia unable to place order bundle of liv360.kindly active the same | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards
| ADSP Pankaj jasathia unable to place order bundle of liv360.kindly active the same-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1678359 | customer is clamming that he is not able to make the payment for NLCP requesting you to help us in getting payment link | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | As we checked ABO already placed the NLCP order successfully . Please ask abo to check. If still facing any issue, please feel free to raise the new incident. | customer is clamming that he is not able to make the payment for NLCP requesting you to help us in getting payment link-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1684712 | Hi Team, placed their first NLCP order at the Delhi address, as he was in Delhi at the time. Now, he has moved to his registered address (mentioned below) in Odisha, but the address of his 3rd NLCP order is by default showing as Delhi. Kindly check and confirm if the address can be changed at the time of ordering or not. As ADSP has mentioned, he changed the address while ordering for 2nd NLCP order , but the address was not changed by the system. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that the address cannot be changed for subscription, kindly reach out to customer support team to get the shipping address updated.
Regards | Hi Team, placed their first NLCP order at the Delhi address, as he was in Delhi at the time. Now, he has moved to his registered address (mentioned below) in Odisha, but the address of his 3rd NLCP order is by default showing as Delhi. Kindly check and confirm if the address can be changed at the time of ordering or not. As ADSP has mentioned, he changed the address while ordering for 2nd NLCP order , but the address was not changed by the system.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1673518 | ADSP trying to place NLCP through link getting failure message frequently | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | We have checked for provided ABO . ABO successfully placed 2 SOP orders.
However in the screen shot orde kindly note that user cannot place 2nd NLCP order from NLCP tab, order has been already placed and user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order. | ADSP trying to place NLCP through link getting failure message frequently-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1690684 | As per Account manager they considered this case as an exception ..by mistake both orders purchased under NLCP tab by ADS but for third time they have taken approval for link activation 1st order for NLCP bundle order kindly activate the link for 3rd order | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | User doesn't have any active NCLP program. Please ask user to place new NLCP bundle order same as previous orders. Then confirm the orders number, we will merge in one NLCP program. | As per Account manager they considered this case as an exception ..by mistake both orders purchased under NLCP tab by ADS but for third time they have taken approval for link activation 1st order for NLCP bundle order kindly activate the link for 3rd order-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1689922 | customer called and stated that they have already purchased the Nutrilite bundle but still they are getting the notification and messages, kindly check and help out with the resolution as the earliest. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Please be informed that the given user has 2 active subscriptions:
Since it is a 2 order programme he will receive notifications for each next order to be scheduled in each subscription. Please ask user to check.
| customer called and stated that they have already purchased the Nutrilite bundle but still they are getting the notification and messages, kindly check and help out with the resolution as the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1681135 | Dear Team, Please assist on the above query. Query We had enrolled in the Nutrilite liv program as a couple in the month of it was a three-month program and as per the conditions of the program we had purchased our respective bundles in three consecutive months, July, August and September. we did not book our bundles onwards as per Nutrilite liv policy. NLCP was launched in. Now, the website is showing that we are not eligible for any special benefits under Nutrilite Liv special phase and NLCP tab is showing order payment is due. please look into the matter.PLEASE TREAT THE MATTER AS MOST URGENT.Regards | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Kindly reach out to marketing team for same.
Regards | Dear Team, Please assist on the above query. Query We had enrolled in the Nutrilite liv program as a couple in the month of it was a three-month program and as per the conditions of the program we had purchased our respective bundles in three consecutive months, July, August and September. we did not book our bundles onwards as per Nutrilite liv policy. NLCP was launched in. Now, the website is showing that we are not eligible for any special benefits under Nutrilite Liv special phase and NLCP tab is showing order payment is due. please look into the matter.PLEASE TREAT THE MATTER AS MOST URGENT.Regards-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1690763 | Please assist with the query. I have ordered times in NLCP Program but in manage NLCP, it is showing only ordered . My NUTRIPERK is showing times order. kindly arrange to correct my NLCP order as in manage NLCP. | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | In manage NLCP user is having two items one as draft and another health basket scheduled for therefore it is showing as orders.
It is not the order count of NLCP order placed by user.
| Please assist with the query. I have ordered times in NLCP Program but in manage NLCP, it is showing only ordered . My NUTRIPERK is showing times order. kindly arrange to correct my NLCP order as in manage NLCP.-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |
INC1683241 | Hi Team, ADSP has purchased NLCP bundle on 18th Nov but due to technical glitch payment was not captured and refund processed, kindly reactivate the link so that user can purchase second month bundle | Business : Nutrilite LIV : Nutrilite LIV Enquiry. | Hi
Please be informed that we have placed a new order for the user, please ask user to complete the order with payment link available on his login.
Regards | Hi Team, ADSP has purchased NLCP bundle on 18th Nov but due to technical glitch payment was not captured and refund processed, kindly reactivate the link so that user can purchase second month bundle-Business : Nutrilite LIV : Nutrilite LIV Enquiry. | 12 |