human: What if my Digital Certificate stops working?
assistant: If a Digital Certificate stops working you can recover online if you previously created recovery codes or by calling the EBC. If you have not previously created recovery codes you will need to contact the EBC to perform the recovery. Recovery through the EBC will take up to seven business days.
To ""Recover with Self-Recovery Codes"" you should go to https://dcm.uspto.gov/UserRegistration/do/Home and follow these steps:
1. Click the ""Recovery with Self-Recovery Codes"" link
2. If you see a Security Dialog box choose ""Run"" to continue.
3. Enter your Registered email address and click Submit. This is the email address you previously entered when you registered for the recovery codes.
4. Enter your Self Recovery code where requested, and then click Submit.
5. Click the Save as Button to choose a file location on your work station where you want the profile to be saved at (somewhere you can locate the file easily, such as your desktop), then in the ""filename"" box, name your file (i.e. johndoe.epf) *making sure to leave the .EPF at the end of the file name, and then click ""open"".
5. A new window will appear if you choose an existing location and filename. If you wish to delete the existing file select OK, otherwise click Cancel and choose a new location and filename.
Enter and confirm a password and click on the ""Recover Profile"" button.
You will now see the Digital Certificate Recovery progress page. When the processing is complete a screen will appear indicating that your digital certificate has been recovered and saved based on the path and location that you have just provided.