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sentiment.suggestion
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sequencelengths
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null
74194048-4270-4e14-b5d8-58193abd969c
pending
70e66e5f-32a6-4376-9b89-48c355365e56
I need to reset my passcode. How do I do it?
neutral
null
null
[ "passcode_forgotten" ]
null
null
e581fec0-b96a-4ef3-ac7b-e2d7954d7f5b
pending
5ccce4ce-dc63-4835-85f6-1dbe28b63480
Show me please how to reset my passcode.
neutral
null
null
[ "passcode_forgotten", "Refund_not_showing_up" ]
null
null
664ab62c-98f6-49bc-8d80-c2d774d3cc4a
pending
c96f455b-4367-4eab-bf5d-d283fc7e682a
Help me reset the passcode.
neutral
null
null
[ "passcode_forgotten" ]
null
null
f1040193-e009-49db-9d14-c146462f21e4
pending
0b9971db-67c9-46f2-85e7-2b39266e1785
I have forgotten my passcode to access my app
neutral
null
null
[ "exchange_via_app", "passcode_forgotten" ]
null
null
847b96df-fb33-42d8-ac8e-bf909aee8ef1
pending
03b8ee11-ef51-494c-8a72-9ebfab903616
What should I do if the passcode doesn't work for me?
neutral
null
null
[ "passcode_forgotten" ]
null
null
58278ebd-6a9e-4945-babf-d3f1690ee5d1
pending
6f59f135-6b28-48e5-be3c-449044316e6b
I do not remember the code, what should I do?
neutral
null
null
[ "passcode_forgotten" ]
null
null
9580dacf-dfb2-4c18-afcb-8bf56bd0ef45
pending
de7d9809-7016-4776-85b7-8a39674bebe7
Where can I reset the passcode?
neutral
null
null
[ "passcode_forgotten" ]
null
null
c0fc052e-ae7f-4956-8295-cde1adac1938
pending
8cafa2b6-920c-49a5-afc4-7a3b6552fea4
I need help resetting my passcode to access my app.
neutral
null
null
[ "exchange_via_app", "passcode_forgotten" ]
null
null
d90fe98e-bb47-4233-8b02-2e3238779c5e
pending
bb172187-0dc2-427d-ac62-e17496ae8868
What steps do I take to receive another passcode?
neutral
null
null
[ "passcode_forgotten" ]
null
null
3fa31516-0700-46ac-a571-72eefe555731
pending
96a3e3e1-fd11-42e6-bb61-49d1fe302579
I forgot my password
positive
null
null
[ "passcode_forgotten", "transfer_into_account", "verify_my_identity" ]
null
null
ae35bb2d-d79f-40e8-8361-5f7bd7d1516d
pending
27ce1e76-71e7-45a7-a78e-f0266cdc7f7d
I forgot my code to get into the app.
positive
null
null
[ "exchange_via_app" ]
null
null
6fa77f7a-dcad-40e4-92d0-064085902f87
pending
d80a13a0-7daf-4397-8b4b-73cefbdf9491
I have forgotten my password.
positive
null
null
[ "passcode_forgotten", "verify_my_identity" ]
null
null
e671f18e-8a05-49a9-bfb4-1965d8e9ac09
pending
5fe217e7-6d30-40ba-b2b0-732b3efd094f
I forgot the code to access the app.
neutral
null
null
[ "exchange_via_app" ]
null
null
c57c278c-bf32-469c-9500-22a0675f2be8
pending
90fbd65b-abe7-410f-ad3e-12887397c2fe
Is there a way to reset my passcode?
neutral
null
null
[ "passcode_forgotten" ]
null
null
92fd1066-70a3-47e6-a30d-24a09fccb002
pending
7407626b-39c6-407e-9019-ce81ff0e8465
Can you help me reset my password?
positive
null
null
[ "passcode_forgotten" ]
null
null
36d0a2ba-6cc5-4139-bd7f-d897e7dd7288
pending
e1e1b7d1-6af5-4f50-aca2-fc9e9f605904
Can I reset my password? I don't know what it is.
positive
null
null
[ "passcode_forgotten" ]
null
null
826350bb-9b53-45e6-8776-bca94f9d14d1
pending
aed52edb-5c95-496e-87ff-0731be66527e
How do I reset the passcode?
neutral
null
null
[ "passcode_forgotten" ]
null
null
a6468b10-48ee-4d6b-94b2-e76eb0707a4d
pending
676bbabc-18ca-42b1-a949-5094bdb607a5
What should I do if I forgot my passcode?
neutral
null
null
[ "passcode_forgotten" ]
null
null
976c0cae-d7a1-45dd-85d2-9be8d1652575
pending
29bfeece-db3c-4d28-8f2a-d8f1cdfb6ea0
My passcode doesn't work
neutral
null
null
[ "passcode_forgotten" ]
null
null
5417191e-3795-49da-904b-4388c6ebf3a4
pending
36de5846-167f-4ef3-8972-71a4a6d9e0bb
Tell me how to reset the passcode.
neutral
null
null
[ "passcode_forgotten" ]
null
null
1ecbcba8-e085-41a9-9164-01da733da334
pending
782aa8e0-5302-46bb-a5b5-66db44f64afd
I need a new passcode.
neutral
null
null
[ "passcode_forgotten" ]
null
null
40ae5128-2b06-4fb7-b6c5-9e5dd0984ba4
pending
7958c506-b2b9-4a6d-afa8-ac69761e3821
I don't have my access code for the app.
neutral
null
null
[ "exchange_via_app" ]
null
null
baa64774-a882-473f-88b0-00cf7b8e10dc
pending
cce92a46-ca83-4f0b-9d7d-94f80143c097
Can you tell me what to do to reset my passcode?
neutral
null
null
[ "passcode_forgotten" ]
null
null
74aa0573-ad40-4c91-b309-328ceb89813c
pending
70e04b2d-eafb-4ff2-89fb-726be57a370a
What is the code I need to get into the app?
positive
null
null
[ "exchange_via_app" ]
null
null
31dbadba-5469-43e5-983e-9e5e44586cc4
pending
5e251d82-22d2-420d-94ea-bc19ab2d75cb
Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN.
negative
null
null
[ "receiving_money", "why_verify_identity" ]
null
null
919b2fd4-b712-4d5a-9026-a6e9e8e67ba2
pending
d7a699a6-4bc9-43ff-afad-d389ad970421
My withdrawal was cancelled.
neutral
null
null
[ "cancel_transfer", "declined_cash_withdrawal", "pending_cash_withdrawal" ]
null
null
7936e6a6-6be8-4df1-a772-e2f728bbe2bb
pending
14e63acc-f8b1-4a9d-8bd8-c68ec7c41631
This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately?
neutral
null
null
[ "atm_support", "card_not_working" ]
null
null
6ca86277-9ae4-4378-a5ac-25e4a5a1fb64
pending
8986ee28-38b8-4398-90d8-dd3be96c2736
The ATM did not allow me to withdraw
neutral
null
null
[ "atm_support" ]
null
null
198c9a5c-e90d-4a6d-a25f-0708220f1d93
pending
c1f0ad40-d29f-4222-ac08-f61020eb9f21
Why was my ATM transaction cancelled?
negative
null
null
[ "atm_support", "cancel_transfer", "why_verify_identity" ]
null
null
6b2d850a-7d99-46cd-8397-e67364314320
pending
9945e16d-b4dd-4d5a-945c-deda8cc72654
The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account?
negative
null
null
[ "atm_support" ]
null
null
3035d2c8-85a2-4a27-8d67-4443af5a2a67
pending
d311a740-979b-49b1-9c70-503d909ef863
I was at the ATM trying to made a withdraw and I was declined.
negative
null
null
[ "atm_support", "declined_cash_withdrawal" ]
null
null
0186d67e-1b47-460a-a9aa-1559193c1406
pending
ba3534bc-52fe-45f9-a787-826cf2fd7062
The ATM didn't let me get any cash
neutral
null
null
[ "atm_support" ]
null
null
90dbf28c-6991-4f15-8197-155ab9d18dc2
pending
7f6bfca9-7afe-4994-9bbe-0225615e9823
I want to know why I have been unable to withdrawn funds.
negative
null
null
[ "unable_to_verify_identity", "why_verify_identity" ]
null
null
6dc048ae-c9b1-4af8-94c7-a73506ef39a2
pending
959ba9b7-3b37-41d6-bd9c-6df69e8a3ea6
I need your help to check my account, please! My card keeps being declined at the ATM, and I've already tried two different ones!
neutral
null
null
[ "atm_support", "verify_my_identity" ]
null
null
65e5314c-e4f9-4824-a33f-8e55ebc6c5e1
pending
c5d07789-6193-4e02-8944-4bc1fe8b76df
Hi, My card withdrawal was declined this morning. It was working fine till yesterday. Please check and inform me.
negative
null
null
[ "declined_cash_withdrawal" ]
null
null
c07698ca-a15c-4bdb-ada6-9984291b86ae
pending
bb6eec2c-bb4e-45fa-861e-c166ce0b2081
Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account.
neutral
null
null
[ "atm_support" ]
null
null
1432ba09-7ff0-4133-8400-982f262efa9a
pending
80e94074-1ac5-483e-8d75-470289ae8e6f
I tried to make a cash withdrawal and it was declined. Why did this happen?
negative
null
null
[ "declined_cash_withdrawal", "why_verify_identity" ]
null
null
74a688fd-82e5-4c28-a0e4-dfa6fb98c1a4
pending
078340b3-fc4f-4dbe-8f3e-893a33948d05
I can't get money out of the ATM
negative
null
null
[ "atm_support", "receiving_money" ]
null
null
04f996f8-285d-4740-ad04-174510a050f8
pending
47562831-f6db-473b-9b96-4a72d71a64cc
The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account?
negative
null
null
[ "atm_support", "card_payment_wrong_exchange_rate" ]
null
null
90b68fb7-dbe0-40a9-b7e7-4727d5413447
pending
9ba2be1b-95c1-4377-a0d6-ed4ad14f7b6a
The withdrawal was declined I am unsure as to why this happened?
negative
null
null
[ "declined_cash_withdrawal", "why_verify_identity" ]
null
null
4fc61700-a572-4e5e-a819-ec8019082ce1
pending
d497c956-1e3b-4d15-a2d4-4c3764f499ac
I was declined when I tried to get cash.
negative
null
null
[ "declined_card_payment", "declined_cash_withdrawal" ]
null
null
94cd50db-2a34-4af7-b1a6-5f19b0230b0a
pending
03ba0343-5aac-4c2a-a728-9eceac255662
Why was I declined at the ATM today when I was trying to make a withdraw?
negative
null
null
[ "atm_support", "declined_cash_withdrawal", "why_verify_identity" ]
null
null
5ba3e3d0-791e-40ad-bc60-f8c40966ef57
pending
0e3bb4f5-7d13-417b-b453-371671ed209c
What are some reasons that would cause ATM machines to decline my card? It has happened to me multiple times!
negative
null
null
[ "atm_support", "why_verify_identity" ]
null
null
1709bf6b-2df8-45e4-ac6d-477854918bda
pending
4a7c8434-a476-4ad0-a674-9f7c421569e9
Why did the ATM machine fail to give me a cash withdrawal?
negative
null
null
[ "atm_support", "why_verify_identity" ]
null
null
8bde0ee9-a39b-4450-8ac1-e8283a54fae8
pending
b41efb05-9faf-4a20-a641-8179106672b3
My ATM transaction was unsuccessful.
negative
null
null
[ "atm_support", "failed_transfer", "top_up_failed" ]
null
null
73e9e852-88df-448a-87d9-a5c5277ba25d
pending
11974535-9167-4e6c-99da-19a3513881b2
I attempted to get cash but was declined.
negative
null
null
[ "declined_card_payment", "declined_cash_withdrawal", "declined_transfer" ]
null
null
7b2edfcf-0d49-4e41-889b-17a3caa9e309
pending
72a69b1a-3792-4b16-b0fa-ced8856e02fa
I tried to withdraw money but I was declined!
negative
null
null
[ "declined_cash_withdrawal", "receiving_money" ]
null
null
9ee506ad-51b6-4ef1-814d-1fb14f541563
pending
ab5c77eb-890b-4ad1-a249-ad272517ca64
How come I can't take money out of the ATM?
negative
null
null
[ "atm_support", "receiving_money" ]
null
null
8212664b-7bcf-498a-bad1-c58083da1411
pending
caf0f8b7-16c5-4df2-afc4-07ad3e5d45d0
The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account?
negative
null
null
[ "atm_support", "transaction_charged_twice" ]
null
null
a69582af-1afe-4f92-8797-de3839772ba6
pending
0a37c9d9-c3f3-430c-9bfe-8793a15c9f52
Why was my cash withdrawal declined?
negative
null
null
[ "declined_cash_withdrawal", "why_verify_identity" ]
null
null
ec27db6b-2382-4203-a0d2-f7ec902cda38
pending
aa3044ce-5642-445c-ad2d-f8268570e706
Why could I not get cash?
negative
null
null
[ "why_verify_identity" ]
null
null
e092b837-fe34-48c7-abbb-8bd4bf7a672f
pending
2da4763c-5ddb-4994-bc28-72a75593463d
why couldn't I get cash in the ATM?
negative
null
null
[ "atm_support", "why_verify_identity" ]
null
null
0a1ee38f-d63b-4c53-8579-d55dbe9adf62
pending
e1542ef3-f43a-496c-955a-e48eddee80ad
Why can't I get cash?
negative
null
null
[ "receiving_money", "unable_to_verify_identity", "why_verify_identity" ]
null
null
887afca3-a454-4cf5-a63d-0c6017e9603f
pending
3d21fd09-a205-412e-831f-df0fb796e717
Why didn't the ATM give me my money?
negative
null
null
[ "atm_support", "receiving_money", "why_verify_identity" ]
null
null
3ea8a70d-5b0b-4105-9f1c-ac7d5b23f858
pending
b194c6cf-7243-43c0-ae8e-4e4da4f8cee9
i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen?
negative
null
null
[ "atm_support", "declined_cash_withdrawal", "why_verify_identity" ]
null
null
215ea8f8-06fa-4804-9971-768303b6bd12
pending
5cea3b64-9b6e-417a-a0c5-a1d1f84be9ab
The ATM isn't giving out any money.
negative
null
null
[ "atm_support", "receiving_money" ]
null
null
bb86e2fb-9f37-4d8e-aabe-8aa231c809d8
pending
929136db-4731-4d90-b62f-57d20b5c9ded
Why was I declined getting cash?
negative
null
null
[ "declined_card_payment", "declined_cash_withdrawal", "why_verify_identity" ]
null
null
1dca1ee1-0ca1-4953-bb0f-8ff2fe2ef054
pending
b8f0a10d-7e0b-4ab4-846d-86b8099f0737
I couldn't get cash at the atm
neutral
null
null
[ "atm_support", "unable_to_verify_identity" ]
null
null
0ceddad9-f648-48dd-a3ed-22987a10292c
pending
c48b55ff-33ce-4596-97ff-370172c81151
Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account?
negative
null
null
[ "atm_support", "transaction_charged_twice" ]
null
null
4ad46d7e-1a14-4c9e-8cf1-5619c790c669
pending
50147398-431b-4959-9dad-f258215b6829
Why could I not choose cash at the ATM?
negative
null
null
[ "atm_support", "why_verify_identity" ]
null
null
6515fbae-8369-4d64-858b-c14ca763a8b9
pending
cd067280-b195-4974-9edf-48e3be282d75
My cash withdrawl was declined why?
negative
null
null
[ "declined_cash_withdrawal", "why_verify_identity" ]
null
null
b2dea1c1-f03e-46aa-b047-823cf531bb83
pending
4b827c89-889d-438d-91f6-e6f237140f5e
Is there a reason that the ATM declined my transaction?
negative
null
null
[ "atm_support", "why_verify_identity" ]
null
null
af123426-6268-4e7e-ba4d-faff00e06e21
pending
c695d566-1aba-408d-95bc-7c506aefbc10
The cash I tried to draw from the ATM was not approved.
neutral
null
null
[ "atm_support" ]
null
null
3d9bd8ff-8c09-47bf-ad45-36fa7753b208
pending
755b4d30-c146-4991-ace3-5e4069f7df5f
atm would not give me cash
negative
null
null
[ "atm_support" ]
null
null
467ea6a9-57a9-4043-9c28-8e159f91ea81
pending
3ee5e54f-c4fc-449f-9b0a-2e01987d2b26
My card payment is still on hold, why is it so?
positive
null
null
[ "pending_card_payment", "why_verify_identity" ]
null
null
0a1cb5ff-1a4b-4499-be94-c9ff44d773a8
pending
5dc241cc-6b0f-4eb0-8a54-b5caa63cf6c2
Why is my payment pending?
neutral
null
null
[ "pending_card_payment", "why_verify_identity" ]
null
null
fd939ff0-24e6-426f-b3ff-5cb377f6576b
pending
3cd1d9ba-0a4e-4865-a606-00bb4e1eab81
My card payment is still pending.
neutral
null
null
[ "pending_card_payment" ]
null
null
92c659ee-b93a-4846-8a7d-53ca0feeade1
pending
f0ea26ac-5a4d-40d9-9c87-3982b78276f1
How do i finalize a card payment
neutral
null
null
[ "pending_card_payment", "reverted_card_payment?", "terminate_account" ]
null
null
2223fce0-6c72-447b-a998-8dfb76e693f8
pending
e27c46a1-7038-4756-9587-0227031aaf42
Why is my card payment showing as pending?
neutral
null
null
[ "pending_card_payment", "Refund_not_showing_up", "why_verify_identity" ]
null
null
fd1e2e99-d1e3-428a-9e84-1d83c41f4183
pending
a9f13434-126b-45c3-ba6e-b05ecb5e3d6c
Why has my payment not gone through?
neutral
null
null
[ "why_verify_identity" ]
null
null
47e8210b-8444-4b4f-97fd-17d6b7fc86c6
pending
f7516b7b-605a-4308-a09a-d66a0b508c12
Please help me to know the status of my card payment as its pending since a while.
neutral
null
null
[ "pending_card_payment" ]
null
null
fe2fe4ff-c6a7-46f9-8d9f-3431301053fa
pending
3075c196-2a41-4c9f-a6c0-2dc808a5ab0b
I recently made a payment, and it is showing up in my account as "pending". What does that mean?
neutral
null
null
[ "pending_card_payment", "Refund_not_showing_up" ]
null
null
5d65cc61-d49e-41fc-980f-67d162fde71c
pending
6481bb75-5271-4f75-a39a-0fb94055d005
What does it mean by pending payment?
neutral
null
null
[ "pending_card_payment" ]
null
null
817619d4-6426-4882-9692-44c94c32b5d6
pending
07c18585-c628-401f-a57c-cc7799d215d6
When will my card payment be done pending?
neutral
null
null
[ "pending_card_payment" ]
null
null
78a55baa-4748-45dd-8fbf-9206c83fcf32
pending
46780c95-7e43-450f-b7b4-a55096fd8491
I made this payment days ago so why hasn't it gone through yet?
neutral
null
null
[ "pending_card_payment", "why_verify_identity" ]
null
null
7a5d0bd5-2d79-4f74-b4d1-e9dbf0ebc903
pending
7f53ad39-c49f-4315-abc1-a7e414dfb6f3
I am seeing pending from the card payment I made.
neutral
null
null
[ "pending_card_payment", "Refund_not_showing_up" ]
null
null
b8bca6d1-c1e5-4a75-9186-0e6e3c995d7b
pending
50347e67-924c-4b00-8286-a41533129c42
My card payment is showing pending.
neutral
null
null
[ "pending_card_payment", "Refund_not_showing_up" ]
null
null
bc4e0b87-ceb1-41cc-8d8d-120070993739
pending
2639dc02-6a21-4773-b896-b7471603b843
I bought some stuff this morning but the payment shows as pending
neutral
null
null
[ "pending_card_payment", "Refund_not_showing_up" ]
null
null
f9fd8e4f-df63-401b-9838-73dd492d5436
pending
daadca2e-71b3-4495-88fb-ea3e3ee9d413
I am waiting for a payment to go through.
positive
null
null
[ "pending_card_payment" ]
null
null
28124a2b-cdb1-406c-a9e9-a3840ca1e2c5
pending
1cf6d2fa-47ef-4637-9bf6-90a3a86a69e1
How long does an item I bought show as pending?
neutral
null
null
[ "Refund_not_showing_up", "transfer_timing" ]
null
null
45d53301-f6e2-4c96-a13b-4bc82f7d8fd6
pending
43055099-3811-47a0-8e59-8fd894ae6996
What is a pending payment?
neutral
null
null
[ "pending_card_payment" ]
null
null
7637d83b-49e4-4306-bdcc-3bc93046e961
pending
bfd5f305-1e2a-470f-9111-9f14a4069299
I would like to know why my purchases from this morning are still pending.
neutral
null
null
[ "pending_top_up", "why_verify_identity" ]
null
null
44559137-0368-4486-b3ed-0b758eccc73b
pending
82c397d1-9644-4188-b45b-6d59a00ad8d3
Why is there a pending transaction on my card?
neutral
null
null
[ "compromised_card", "pending_card_payment", "why_verify_identity" ]
null
null
7daf4c12-41c8-45f1-b39a-a2cc2f0a64a9
pending
90dbb083-f034-4d0a-960c-4e816c4c88f5
My card payment is pending.
neutral
null
null
[ "pending_card_payment" ]
null
null
6e39bf4d-0c38-4ba7-ad11-db04116f88ec
pending
21097c6b-f7ea-4892-b4d4-fc7202f3e972
Why is a payment showing up on my card as pending?
neutral
null
null
[ "pending_card_payment", "Refund_not_showing_up", "why_verify_identity" ]
null
null
1262da2a-51ee-484e-b414-1d02cab3cea3
pending
2a3eda42-7fe3-4729-b8b8-c01807b0a36b
I made a purchase and it says it's pending. What does that mean?
neutral
null
null
[ "pending_card_payment", "pending_top_up" ]
null
null
60b03055-2f79-4102-b58b-f826bbe661f6
pending
d19091af-849b-41c4-81a1-418da58d0365
How long do card transactions take to clear?
neutral
null
null
[ "transfer_timing" ]
null
null
c78bec4e-7c74-45a4-ae99-699f0f3bccfa
pending
dc5f0028-64c1-47fb-9acc-2dd20e728c59
what does pending mean?
neutral
null
null
[ "pending_card_payment", "pending_cash_withdrawal", "pending_top_up" ]
null
null
62a1d65b-5504-4bc5-ae12-a739ff1aca41
pending
a7223e47-e912-4097-8a88-7f020f259236
How long will this card payment stay pending?
positive
null
null
[ "card_about_to_expire", "pending_card_payment", "transfer_timing" ]
null
null
a4d6e534-b269-4fc8-be29-75b5715aa7f8
pending
3ca407f0-d217-44db-aa69-cdaebf24339a
My payment still hasn't processed!
neutral
null
null
[ "pending_card_payment" ]
null
null
34f36fc7-8da5-46e8-9d6f-006d0e380fe8
pending
3d38b08a-54a5-470c-881c-4c1af51be9c0
I was double charged, and the second charge is showing as "pending". How long will it be before I get my money back once the second charge has been refunded?
neutral
null
null
[ "Refund_not_showing_up", "transaction_charged_twice", "transfer_timing" ]
null
null
ebebd489-ceea-4782-95a9-9b32519143e9
pending
ebb62f76-6c55-4a00-80e6-fb7787e5f4f7
I have waited 15 days, but my payment still hasn't cleared.
neutral
null
null
[ "balance_not_updated_after_cheque_or_cash_deposit", "pending_card_payment", "top_up_failed" ]
null
null
1b1d8e75-f46a-4424-ae05-dc78cefa22ee
pending
afb8548e-63fb-4739-ba8b-d4f100610be7
Why would I have a pending payment?
neutral
null
null
[ "pending_card_payment", "why_verify_identity" ]
null
null
32d5f893-023d-49d7-ad81-c43d408c6074
pending
911637e2-c3e3-4607-a5da-a7cb62b57019
Explain what the pending payment means?
neutral
null
null
[ "pending_card_payment" ]
null
null
864c7371-acaa-4846-992e-48df917f4675
pending
13d884b8-c12b-4bb6-b639-fb3d7e9f6766
Why are my payments showing pending?
neutral
null
null
[ "pending_card_payment", "Refund_not_showing_up", "why_verify_identity" ]
null
null
8e02e1a4-cb1a-4750-8cc2-b00c97259fe5
pending
15ba48ee-4c8f-472e-aaef-eb094856dbeb
My card is still pending, I've been waiting a while.
positive
null
null
[ "pending_card_payment", "pending_cash_withdrawal", "pending_top_up" ]
null
null
19d470a6-e37f-4fd9-b001-7c1d76cd2068
pending
9da67178-6c01-4876-948b-2f876f9ef559
How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet.
neutral
null
null
[ "transfer_timing" ]
null
null
e34465c4-cceb-4aee-881a-7f5c852a0faa
pending
661d7964-ea0f-45e3-a368-647c3d726d60
I bought some things this morning but the payment shows that it is pending
neutral
null
null
[ "pending_card_payment", "Refund_not_showing_up" ]
null
null
153169e5-e6ff-4261-aca6-882509b69bfb
pending
17460f83-85f8-47b8-a5d2-8476cdfc07e8
How long does it take to authorise a payment?
positive
null
null
[ "pending_card_payment", "transfer_timing" ]
null
null
ba29624b-6f09-486a-9c8b-8e690f117be4
pending
c3d995c3-21a9-4021-a8c3-c975c502e9b0
I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though.
neutral
null
null
[ "card_about_to_expire", "pending_card_payment", "transfer_timing" ]
null
null

Dataset Card for my_setfit_dataset

This dataset has been created with Argilla. As shown in the sections below, this dataset can be loaded into your Argilla server as explained in Load with Argilla, or used directly with the datasets library in Load with datasets.

Using this dataset with Argilla

To load with Argilla, you'll just need to install Argilla as pip install argilla --upgrade and then use the following code:

import argilla as rg

ds = rg.Dataset.from_hub("SeungAhSon/my_setfit_dataset")

This will load the settings and records from the dataset repository and push them to you Argilla server for exploration and annotation.

Using this dataset with datasets

To load the records of this dataset with datasets, you'll just need to install datasets as pip install datasets --upgrade and then use the following code:

from datasets import load_dataset

ds = load_dataset("SeungAhSon/my_setfit_dataset")

This will only load the records of the dataset, but not the Argilla settings.

Dataset Structure

This dataset repo contains:

  • Dataset records in a format compatible with HuggingFace datasets. These records will be loaded automatically when using rg.Dataset.from_hub and can be loaded independently using the datasets library via load_dataset.
  • The annotation guidelines that have been used for building and curating the dataset, if they've been defined in Argilla.
  • A dataset configuration folder conforming to the Argilla dataset format in .argilla.

The dataset is created in Argilla with: fields, questions, suggestions, metadata, vectors, and guidelines.

Fields

The fields are the features or text of a dataset's records. For example, the 'text' column of a text classification dataset of the 'prompt' column of an instruction following dataset.

Field Name Title Type Required Markdown
text text text True False

Questions

The questions are the questions that will be asked to the annotators. They can be of different types, such as rating, text, label_selection, multi_label_selection, or ranking.

Question Name Title Type Required Description Values/Labels
topics Select the topic(s) of the request multi_label_selection True N/A ['activate_my_card', 'age_limit', 'apple_pay_or_google_pay', 'atm_support', 'automatic_top_up', 'balance_not_updated_after_bank_transfer', 'balance_not_updated_after_cheque_or_cash_deposit', 'beneficiary_not_allowed', 'cancel_transfer', 'card_about_to_expire', 'card_acceptance', 'card_arrival', 'card_delivery_estimate', 'card_linking', 'card_not_working', 'card_payment_fee_charged', 'card_payment_not_recognised', 'card_payment_wrong_exchange_rate', 'card_swallowed', 'cash_withdrawal_charge', 'cash_withdrawal_not_recognised', 'change_pin', 'compromised_card', 'contactless_not_working', 'country_support', 'declined_card_payment', 'declined_cash_withdrawal', 'declined_transfer', 'direct_debit_payment_not_recognised', 'disposable_card_limits', 'edit_personal_details', 'exchange_charge', 'exchange_rate', 'exchange_via_app', 'extra_charge_on_statement', 'failed_transfer', 'fiat_currency_support', 'get_disposable_virtual_card', 'get_physical_card', 'getting_spare_card', 'getting_virtual_card', 'lost_or_stolen_card', 'lost_or_stolen_phone', 'order_physical_card', 'passcode_forgotten', 'pending_card_payment', 'pending_cash_withdrawal', 'pending_top_up', 'pending_transfer', 'pin_blocked', 'receiving_money', 'Refund_not_showing_up', 'request_refund', 'reverted_card_payment?', 'supported_cards_and_currencies', 'terminate_account', 'top_up_by_bank_transfer_charge', 'top_up_by_card_charge', 'top_up_by_cash_or_cheque', 'top_up_failed', 'top_up_limits', 'top_up_reverted', 'topping_up_by_card', 'transaction_charged_twice', 'transfer_fee_charged', 'transfer_into_account', 'transfer_not_received_by_recipient', 'transfer_timing', 'unable_to_verify_identity', 'verify_my_identity', 'verify_source_of_funds', 'verify_top_up', 'virtual_card_not_working', 'visa_or_mastercard', 'why_verify_identity', 'wrong_amount_of_cash_received', 'wrong_exchange_rate_for_cash_withdrawal']
sentiment What is the sentiment of the message? label_selection True N/A ['positive', 'neutral', 'negative']

Data Instances

An example of a dataset instance in Argilla looks as follows:

{
    "_server_id": "70e66e5f-32a6-4376-9b89-48c355365e56",
    "fields": {
        "text": "I need to reset my passcode. How do I do it?"
    },
    "id": "74194048-4270-4e14-b5d8-58193abd969c",
    "metadata": {},
    "responses": {},
    "status": "pending",
    "suggestions": {
        "sentiment": {
            "agent": null,
            "score": null,
            "value": "neutral"
        },
        "topics": {
            "agent": null,
            "score": null,
            "value": [
                "passcode_forgotten"
            ]
        }
    },
    "vectors": {}
}

While the same record in HuggingFace datasets looks as follows:

{
    "_server_id": "70e66e5f-32a6-4376-9b89-48c355365e56",
    "id": "74194048-4270-4e14-b5d8-58193abd969c",
    "sentiment.suggestion": "neutral",
    "sentiment.suggestion.agent": null,
    "sentiment.suggestion.score": null,
    "status": "pending",
    "text": "I need to reset my passcode. How do I do it?",
    "topics.suggestion": [
        "passcode_forgotten"
    ],
    "topics.suggestion.agent": null,
    "topics.suggestion.score": null
}

Data Splits

The dataset contains a single split, which is train.

Dataset Creation

Curation Rationale

[More Information Needed]

Source Data

Initial Data Collection and Normalization

[More Information Needed]

Who are the source language producers?

[More Information Needed]

Annotations

Annotation guidelines

[More Information Needed]

Annotation process

[More Information Needed]

Who are the annotators?

[More Information Needed]

Personal and Sensitive Information

[More Information Needed]

Considerations for Using the Data

Social Impact of Dataset

[More Information Needed]

Discussion of Biases

[More Information Needed]

Other Known Limitations

[More Information Needed]

Additional Information

Dataset Curators

[More Information Needed]

Licensing Information

[More Information Needed]

Citation Information

[More Information Needed]

Contributions

[More Information Needed]

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