Abstract:
A method for categorizing information of an organization includes presenting a user interface to a user for inputting the information. The user interface includes a plurality of categories including policy category, a process category, a role category and a fact category. The method further includes allowing a user to select at least one category of the plurality of categories, and allowing a user to input under the at least one category he information pertaining to the at least one category.

Description:
BACKGROUND OF THE INVENTION 
   1. Technical Field 
   The present disclosure relates to a method and system for decomposing and categorizing organizational information. 
   2. Discussion of the Related Art 
   Businesses are always looking for ways to increase their efficiency and maximize profits. Increased revenue can be achieved by minimizing the costs of producing or providing products or services. Further, if such costs are maintained at a consistent level, businesses may formulate prices that accurately reflect their desired profit margins. 
   Critical business information and the ease of access thereto by employees, suppliers, clients and customers is one way of eliminating waste and increasing productivity within an organization. For example, employees performing a task for the first time are able to complete the task in a more efficient and consistent manner when they can learn how the organization expects the task to be performed. Accordingly, granting employees easy access to key information about the organization and/or to individuals/employees with useful information can eliminate wasteful attempts at completing the task and increase productivity. 
   Some known attempts to streamline the flow of information within organizations include databases and electronic libraries of useful information, and tools for electronic management of products and business events and contacts. Also, computer-based solutions for locating experts on specific subjects within an organization and for gathering business information from e-mail have been proposed. 
   However, the known attempts are either product or task specific. For example, known databases address specific parts of a business, such as technical specifications, inventory, and customer lists. Although useful to some extent, these databases are not designed to fit within a general structure of business information and their utility is limited to a small sampling of tasks and employees. Similarly, the tools for electronic management of products or business contacts, and the solutions for locating experts or analyzing e-mail are limited to certain tasks within an organization, thereby limiting their usefulness to the entire organization. 
   None of the known attempts provide a useful taxonomy for categorizing information and procedures that can be commonly applied to different organizations to cover all functional aspects of each organization. 
   Accordingly, a need exists for a method and system for structuring organizational information that is applicable to multiple organizations and facilitates access to critical data. 
   SUMMARY OF THE INVENTION 
   A method for categorizing information of an organization, in accordance with an embodiment of the present invention, comprises presenting a user interface to a user for inputting the information, the user interface comprising a plurality of categories including a policy category, a process category, a role category and a fact category, allowing the user to select at least one category of the plurality of categories, and allowing the user to input under the at least one category the information pertaining to the at least one category. 
   The at least one category may include a sub-category and the method may further comprise allowing the user to input under the sub-category the information pertaining to the sub-category. The user interface may further comprise the policy category and/or the process category divided into at least one of a work product category, an oversight category and an infrastructure category. The user interface may further comprise the fact category divided into at least one of an application category, a database category, an external category, a form category, an other category, a report category, an expert category and a template category. 
   In accordance with another embodiment of the present invention, a program storage device readable by a machine, tangibly embodying a program of instructions executable by the machine to perform method steps for categorizing information of an organization is provided. The method steps comprise presenting a user interface to a user for inputting the information, the user interface comprising a plurality of categories including a policy category, a process category, a role category and a fact category, allowing the user to select at least one category of the plurality of categories, and allowing the user to input under the at least one category the information pertaining to the at least one category. 
   A system for categorizing information of an organization, in accordance with another embodiment of the present invention, comprises means for presenting a user interface to a user for inputting the information, the user interface comprising a plurality of categories including a policy category, a process category, a role category and a fact category, means for selecting at least one category of the plurality of categories, and means for inputting under the at least one category the information pertaining to the at least one category. 
   Another method for categorizing information of an organization, in accordance with an embodiment of the present invention, comprises presenting a user interface to a user for displaying the information, the user interface comprising a plurality of categories including a policy category, a process category, a role category and a fact category, allowing the user to select at least one category of the plurality of categories, and displaying the information pertaining to the at least one category. 
   Another method for categorizing information of an organization, in accordance with an embodiment of the invention, comprises presenting a user interface to a user for inputting the information, the user interface comprising at least one of a policy category, a process category, a role category and a fact category, allowing the user to select at least one of the policy category, the process category, the role category and the fact category, and allowing the user to input under the selected category the information pertaining to the selected category. 
   In accordance with an embodiment of the invention, a server connected to at least one client through a network includes a computer readable code embodied therein for causing a computer to perform method steps for categorizing information of an organization. The method steps comprise forwarding from the server to the at least one client a first interface for selecting at least one category of a plurality of categories, wherein the plurality of categories include at least one of a policy category, a process category, a role category and a fact category, receiving at the server a selection of the at least one category from the at least one client, forwarding a second interface for inputting under the at least one category the information pertaining to the at least one category from the server to the at least one client in response to the received selection, and receiving at the server inputted information pertaining to the at least one category from the at least one client. 

   
     BRIEF DESCRIPTION OF THE DRAWINGS 
     Preferred embodiments of the invention can be understood in more detail from the following descriptions taken in conjunction with the accompanying drawings in which: 
       FIG. 1  is a block diagram showing categories for organizing information of an organization, according to an embodiment of the present invention; 
       FIGS. 2A-2C  are block diagrams showing categories and sub-categories for organizing information of an organization, according to an embodiment of the present invention; 
       FIGS. 3A-3B  show a navigation control cluster displayed on a computer screen, according to an embodiment of the present invention; and 
       FIG. 4A  shows a policy list displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 4B  shows a process list displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 4C  shows a role list displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 4D  shows a fact list displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 4E  shows a policy list displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 5A  shows a narrative associated with a policy displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 5B  shows a narrative associated with a process displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 5C  shows a narrative associated with a role displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 5D  shows a narrative associated with a fact displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 6  shows a narrative associated with a fact used as a hyperlink displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 7  shows a lexicon list displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 8A  shows a directory displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 8B  shows a detailed directory listing displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 9  shows a search form displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 10  shows a diagram of organizations displayed on a computer screen, according to an embodiment of the present invention; 
       FIG. 11  shows a narrative associated with a process in an edit mode displayed on a computer screen, according to an embodiment of the present invention; and 
       FIG. 12  is a block diagram showing a network connection between a central server and clients, according to an embodiment of the present invention. 
   

   DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS 
   Preferred embodiments of the present invention will be described below in more detail with reference to the accompanying drawings. This invention may, however, be embodied in different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art. 
   The embodiments of the present invention relate to computer implemented systems and methods for categorizing information and procedures of organizations. The systems and methods for structuring the organizational information can be commonly applied to different organizations and are applicable to all functional aspects of each organization. 
   The embodiments described herein may be implemented in various forms of hardware, software, firmware, special purpose processors, or a combination thereof. Preferably, the embodiments described herein are implemented in software as applications comprising program instructions that are tangibly embodied on one or more program storage devices (e.g., magnetic floppy disk, RAM, CD ROM, ROM and Flash memory), and executable by any device or machine comprising a suitable architecture. Further, since the constituent system modules and method steps described herein are preferably implemented in software, the actual connections between the system components (or the flow of process steps) may differ depending upon the manner in which the embodiments of the present invention are programmed. Given the teachings herein, one of ordinary skill in the related art will be able to contemplate these and similar implementations or configurations of the embodiments of the present invention. 
   Referring to  FIG. 1 , in accordance with an embodiment of the present invention, information from an organization is organized into Policies  100 , Processes  200 , Roles  300  and Facts  400 . Information from multiple organizations, regardless of content, can be effectively managed through this paradigm. The terms “Policies”, “Processes”, “Roles” and “Facts” are convenient labels referring to different categories of organizational information. Different labels referring to the same categories of information may be used without departing from the scope or spirit of the invention. 
   As used herein, a “Policy” refers to a fundamental directive (often formally published), which is intended to insure that processes crafted and subordinate actions taken conform with and support the mission of an organization through sanctioned means. Policies are created to provide uniform guidance in support of organizational decisions and activities, and are often broadly applied and long lived. 
   As used herein, a “Process” refers to a formalized, sanctioned and required flow-of-events detailing some specific pursuit that adds value. A process may include, for example, a method of manufacturing a product of the organization. Processes may include detailed instructions, methods and requirements for completing a task. 
   As used herein, a “Role” refers to a function performed in a particular operation or process. Any individual or entity performing activities as permitted and/or demanded by a process is said to be acting in the context of a defined role. 
   Anyone or anything can be qualified or called upon to perform any number of roles regardless of their current title within the organization. 
   As used herein, a “Fact” refers to something that exists, has been demonstrated to exist or known to have existed. A fact also refers to something that has been done, for example, a real occurrence or event. Facts also include knowledge or information based on real occurrences. 
   Referring to  FIG. 2A , Policies  100  are divided into three sub-categories, Work Product Related  101 , Oversight Related  102 , and Infrastructure Related  103 . 
   Work product related policies  101  refer to governing directives focused on the production or provision of items that add value, such as the products or services offered by the organization. For example, a division of work policy is a work product related policy, whereby members of the organization are guided in decision making as to the fair and balanced assignment of work. 
   Oversight related policies  102  refer to governing directives focused on relationship, behavior, performance, audit and compliance matters. Oversight related policies  102  are typically created to provide guidance on subjects related to monitoring performance and the ‘protection’ of the organization. For example, a values and standards of conduct policy is an example of an oversight related policy  102 . Such a policy may include directives related to ethical conduct and sexual harassment. 
   Infrastructure related policies  103  refer to governing directives created to facilitate and support processes that add value to the organization. While not directly contributing to the processes to produce or provide the items that add value to the organization, they are intended to positively influence the pursuit of same. An example of an infrastructure related policy  103  is a supply stocking policy, whereby directives are set forth governing the stocking and ordering of supplies used in the processes that produce or provide the products or services of the organization. 
   Referring to  FIG. 2B , Processes  200  are divided into three sub-categories, Work Product Related  201 , Oversight Related  202 , and Infrastructure Related  203 . 
   Work product related processes  201  refer to those processes used to produce or provide products or services offered by the organization and which add value. Typically, work product related processes  201  are the processes that generate revenue for the organization and that are most clearly associated with the organization&#39;s responsibilities, contributions and mission. A work product related process  201  may be supported by infrastructure related processes  202  and/or influenced by oversight related processes  203 . For example, a method of manufacturing a product of the organization is a work product related process  201 . 
   Oversight related processes  202  refer to those processes that help organizations comply with business administrative policies/directives. Oversight related processes  202  may include “checks and balances” created to inform or protect the company as the products or services offered by the organization are routinely produced. For example, oversight related processes  202  can be processes for conducting an audit, filing a grievance or governing a hearing for an employee accused of unethical conduct. 
   Infrastructure related processes  203  refer to those processes that support and/or facilitate efforts to produce or provide the products or services of the organization. The infrastructure related processes are tools that are used during the creation of the items that add value to the organization. Examples of infrastructure related process  203  may include mailroom and secretarial procedures. 
   Referring to  FIG. 2C , Facts  400  are divided into eight sub-categories, Applications  401 , Databases  402 , External  403 , Forms  404 , Other  405 , Reports  406 , Subject Matter Experts  407  and Templates  408 . 
   An application  401  refers to a software-based work product aid deployed to accomplish or support internal and/or external activities of the organization. Examples of applications  401  may include the MICROSOFT WORD word-processing application and the COREL Photo House photo editing application. 
   A database  402  refers to a repository of information that may be acted upon through applications or individual ad-hoc queries. Databases  402  provide a means to efficiently store or retrieve large amounts of information. The term database may refer to the actual collection of information or the computer software that manages the collection of information. 
   An external fact  403  refers to fact established outside of an organization. External facts  403  reference entities, services, relationships, constraints or some other given set of circumstances outside of the realm of the organization. Examples of external facts include The Periodic Table of Elements, a supplier&#39;s inventory/shipping system, a recording artist&#39;s tour schedule, legal constraints, such as statutes and regulations, and a vendor from whom the organization purchases goods and/or services (e.g., raw materials, components, office supplies, energy, insurance, payroll, advertising, clinical testing). External facts  403  can be completely documented or briefly described. 
   A form  404  refers to a data vehicle in paper or electronic form that is used to coalesce and carry information. A form  404  can be used to support or initiate an action. Examples of forms  404  include an invoice, a facsimile cover sheet and an employment application. 
   Other  405  refers to a fact established within the enterprise, such as an entity, service, relationship, constraint or some other given set of circumstances within the organization. Examples of other facts  405  include definitions, a department or division within the enterprise, a company accounts payable system that a department feeds, and a department where users are required to send reports. Like external facts  403 , other facts  405  can be completely documented or briefly described. 
   A report  406  refers to a data presentation vehicle in paper or electronic form that is used to provide information. Examples of reports  406  include an annual report, marketability studies and a summary of recent developments in the law. 
   A subject matter expert (SME)  407  refers to an individual or entity with relevant specialized knowledge and/or skills. Examples of SMEs  407  include consultants, librarians, IT specialists and scientific advisors. 
   A template  408  refers to a data structure in paper or electronic form used as a starting point or reference when attempting to complete a task. Templates  408  facilitate reuse of a prior approach, structure and/or data processing methods. Examples of templates  48  include previously written letters or agreements. 
   It should be understood that different labels referring to the same sub-categories of information may be used without departing from the scope or spirit of the invention. Further, it should also be understood that in some situations certain information may fit into more than one category or sub-category. 
   Preferably, the embodiments of the invention are executed in an on-line, web-based application that presents the organizational information to a user in terms of the categories and sub-categories defined with reference to FIGS.  1  and  2 A- 2 C. 
   For example, a central computer system or systems, such as a mainframe, personal computer (PC), handheld computer, server etc., includes programs or modules implementing the embodiments of the invention. Referring to  FIG. 12 , a central server  630  is accessible by a number of users or clients  610  using, for example, PCs, laptop computers, personal digital assistants (PDAs) or cellular telephones via an information network  620  such as the Internet, an Intranet, a local area network (LAN), a wide area network (WAN), PSTN (public switched telephone network), an ad hoc network, such as Bluetooth or any combination thereof. Communication between users and the central server, for example, may be established through any suitable information protocol known to those of ordinary skill in the art, such as internet protocol (IP), transmission control protocol (TCP), etc. 
   It is to be appreciated that, depending on the device (e.g., PC, PDA, cellular telephone) used to access the central server  630 , a connection may be made, for example, using a dial-up connection through a modem or ISP (internet service provider), an HTML (hyper text markup language) browser, or a VoiceXML (voice extensible markup language) browser using VOIP (voice over internet protocol). 
   It is to be appreciated that depending on the configuration of the device used to access the central server, different types of user interfaces (UIs) may be used. For example, a graphical user interface (GUI) or a voice driven user interface may be used. Preferably, the GUIs illustrated in the screen layouts and models shown in the  FIGS. 3-11  are used. However, those GUIs are for reference when describing the embodiments of the invention and the embodiments of the invention are not limited to same. 
   Referring to  FIGS. 3A and 3B , a navigation control cluster  10  is shown as it would be seen on the screen of a user. The navigation control cluster  10  allows users to intuitively and quickly navigate to find desired information about the organization. A user&#39;s movement and access to different parts of the navigation control cluster  10  may be limited by predetermined security clearances depending on the user&#39;s status. 
   The navigation control cluster  10  includes the policies, processes, roles and facts categories  100 ,  200 ,  300 , and  400  and the associated sub-categories  101 - 103 ,  201 - 203  and  401 - 408 . In operation, each category and its sub-categories are listed in drop-down form so that a user utilizing a point and click operation of a mouse can respectively reveal and hide sub-categories by clicking on plus and minus signs  15  located next to the category labels. 
   As shown in  FIGS. 3A and 3B , a model organization, shown in the area  90  at the top of the navigation control cluster is referred to as “The Smiths”. The model organization is being used to illustrate how the embodiments of the invention are applied to an organization. It is to be understood that the model organization is being used for illustrative purposes only and the invention is not limited to this model organization. The Smiths represent a standard family. 
   Referring to  FIGS. 4A-4D , if a user clicks on any of the categories  100 ,  200 ,  300  or  400  in the navigation control cluster  10 , the screen displays a list of each policy  100 , process  200 , role  300  or fact  400  within the system. As shown in  FIG. 4A , with respect to each policy, a name  21 , a type  22 , and the organization  23  to which it pertains are listed in table form. Similarly, as shown in  FIGS. 4B-4D , with respect to each process  200 , role  300  and fact  400 , names  21 , types  22  and organizations  23  to which they pertain are listed in table form. As shown in  FIG. 4E , if a user clicks on a sub-category on the navigation control cluster  10 , such as oversight related policies  102 , the screen will display only a list of the oversight related policies and the name  21 , type  22  and organization  23  of same. 
   Referring to  FIGS. 5A-5D , by clicking on a specific policy  100 , process  200 , role  300 , or fact  400  shown in  FIGS. 4A-4E , a user may display a narrative associated with same. As shown in  FIG. 5A , the “Values and Standards of Conduct Policy”  120  is displayed with specific information such as, the official policy name  121 , AKA(s)  122 , a general policy overview  123 , targets  124  outlining those to whom the policy pertains, authority/ownership  125  outlining other policies affecting the policy or organizations controlling the policy, triggers  126  laying out the occurrence of events resulting in institution of the policy, a detailed policy statement  127 , the organization to which the policy pertains  128  and any contacts  129  having specialized knowledge or information about the policy. 
   Similarly, as shown in  FIG. 5B , a process  200 , such as the “Changing Light Bulb Process”  220  is displayed with information such as, the official name  221 , AKA(s)  222 , a general overview  223 , triggers  224  outlining the occurrence of events causing institution of the process, pre-conditions  225  required to exist before the process takes place, a flow-of-events  226  outlining the steps of the process, the organization to which the process pertains  227  and any contacts  228  having specialized knowledge or information about the process. 
   As shown in FIG. in  5 C, a role  300 , such as the “Equipment Maintenance Role”  320  is displayed with information such as the official name  321 , AKA(s)  322 , an overview  323  describing the role, the organization to which the role pertains  324  and any contacts  325  having specialized knowledge or information about the role. 
   As shown in FIG. in  5 D, a fact  400 , such as the “Shopping List Form”  420  is displayed with information such as the official name  421 , AKA(s)  422 , an overview  423  describing the fact, the organization to which the fact pertains  424  and any contacts  425  having specialized knowledge or information about the fact. An image, such as the shopping list form image  426 , can be inserted into the narrative of a policy  100 , process  200 , role  300  or fact  400  to further explain same. 
   It is to be understood that more or less information may be displayed with respect to each policy  100 , process  200 , role  300  or fact  400  and the invention is not limited to the specific displays of information shown in  FIGS. 5A-5D . 
   Referring to  FIGS. 5B and 6 , a hyperlink  230  can be provided in the narrative of a policy  100 , process  200 , role  300  or fact  400  to further describe the content of the narrative. For example, in  FIG. 5B , the term bulb  230  is hyperlinked to the description of light bulbs  430  as shown in  FIG. 6 , which is categorized as an external fact  403 . Therefore, when a user clicks on the hyperlink  230 , the page shown in  FIG. 6  is displayed for the user. The hyperlinked description  430  can include information such as the official name  431 , AKA(s)  432 , an overview  433  including images  434 , the organization  435  and any contacts  436  having specialized knowledge or information. Hyperlinks within a narrative may be to internal pages of the web-based application (e.g., pages on the same server as the web-based application) or to external websites on the Internet. 
   Referring back to  FIGS. 3A and 3B , the navigation control cluster  10  includes additional areas on which a user may click to navigate through an organization. The additional areas include Lexicon  30 , Directory  40 , Search  50 , Dashboards  60 , Categories  65 , Image Store  70  and Administration  80 . Referring to  FIG. 7 , when a user clicks on lexicon  30  in the navigation control cluster  10 , the user is provided with an alphabetical list of words or phrases representing the important terms within the system. For example, all of the policies  100 , processes  200 , roles  300  and facts  400  are listed in alphabetical order by name  31 , and are listed with their type  32  laying out their respective categories and sub-categories, and the organization  33  to which they pertain. 
   Referring to  FIG. 8A , when a user clicks on the directory  40  in the navigation control cluster  10 , the user is provided with an alphabetical listing of members of the organization, for example, the employees of a business. Contact information, such as telephone number  41  and e-mail address  42  are provided for each person. As shown in  FIG. 8B , a user can link from the alphabetical list of  FIG. 8A  to a more detailed description of a member of the organization. The more detailed description can include a picture  45  of the individual and her title  44 . 
   A user also has the ability to perform searches within the system. For example, if a user clicks on search  50  in the navigation control cluster  10 , a search form  51  shown in  FIG. 9  is displayed on the screen. As shown in box  52 , a user can define the search to include subject matter falling under one, some or all of the types of information listen therein. For example, if a user wants to search exclusively for policies and facts, the user will check only the boxes corresponding to policies and facts. As shown in box  53 , the user may further define the search by name, content (e.g., key words), author, category, organization and date. Upon running a search, a user may click on any of the search results to view desired pages. 
   Category within the contents of the search screen in box  53  refers to user-defined categories beyond the provided taxonomy of policies  100 , processes  200 , roles  300  and facts  400 . The user-defined categories may be organization specific. In other words, an organization may elect to further categorize its information into categories specific to its particular requirements or industry&#39;s terminology. For example, in addition to policies, processes, roles and facts, a zoo might utilize categories such as reptiles, birds and mammals to further pinpoint organizational information. The application allows for creation of a user-defined taxonomy that can be utilized in the application&#39;s search engine. By clicking on categories  65  in the navigation control cluster  10 , a list of the user-defined categories will be displayed. Users may click on the user-defined categories to display the information assigned thereto. 
   By clicking on dashboard  60  in the navigation control cluster  10 , a user can get quick summary information about the system including, for example, the number of policies, processes, roles and facts for each organization and when files including organization information, such as policies, processes, roles and facts, were created or added to the system and/or modified. By clicking on image store  70 , a user is provided with quick access to each image in the system, preferably listed alphabetically by file name. A user can view an image by clicking on the image file name. 
   The navigation control cluster  10  also includes an administration area  80 , which includes categories for Security  81  and Help  83 . The security area  81  may include employee information such as user identification names and level of security clearance for each user. Preferably, only administrators of the system can access the security area  81 . 
   If a user clicks on the help area  83 , the user is provided with a listing (preferably alphabetical) of terms that may require a definition and/or a list of frequently asked questions (FAQs). A user can click on a term or FAQ to display a definition or an answer. In addition, if a user seeks a definition of a category or sub-category, such as policies  100 , processes  200 , roles  300 , facts  400  and their respective sub-categories, or a definition of a field in a description (e.g., triggers  224  and pre-conditions  225  in  FIG. 5B ), the user can place a cursor over the category, sub-category or field and press the right mouse button to display the definition. Definitions and answers to FAQs, whether displayed through a help menu or by right clicking a mouse, can include hyperlinks to further descriptions. 
   As shown in  FIGS. 3A and 3B , the navigation control cluster  100  includes an area  90  referencing the organization. For illustrative purposes, the organization is The Smiths. Referring to  FIG. 10 , if a user clicks on the arrow cluster  91  above the organization name, a user is provided with a diagram of the structure of the organization including any parent or subsidiary organizations. If a user clicks on an organization block  95 , a description of the organization is displayed on the screen. The description can include the name of the organization, its parents or subsidiaries, its mission and any relevant contacts. 
   Users, depending on their privileges, may have the right to edit, delete and/or add information to the system. A user, for example, can delete, add or edit the content of existing policies  100 , processes  200 , roles  300  and facts  400 . As shown in  FIGS. 5A-5D , for example, the pages displaying organizational information include a new page icon  501 , an edit page icon  502  and a delete page icon  503 . Referring to  FIG. 11 , if a user is viewing a page and clicks on the edit icon  502 , the page that was being viewed is displayed in an edit mode. As shown in  FIG. 11 , the  FIG. 5B  page is displayed in an editor, for example. The editor is preferably an HTML editor or other editor known to one of ordinary skill in the art. 
   While in edit mode, a user is free to change or add to the information fields, such as the official name  221 , AKA(s)  222 , overview  223 , triggers  224 , pre-conditions  225 , flow-of-events  226 , organization  227  and contacts  228 . A user also can specify who is able to view the page by designating the visibility  529  of the page as public or private. Further, a user can specify a user-defined category  530  for the information, for example, reptiles, birds and mammals in the case of a zoo as discussed above. 
   A user is free to add hyperlinks for any of the words or phrases in the narrative to other pages within the system or to external web pages. For example, if a user wishes to hyperlink the word “bulb” in the overview section  223  to the page shown in  FIG. 6 , the user highlights the word “bulb” and moves the cursor to the “Link To” drop down menu  551 . The link menu  551  includes choices for specifying a link to a “policy”, “policy work product”, “policy oversight”, “policy infrastructure”, “process”, “process work product”, “process oversight”, “process infrastructure”, “role”, “fact”, “fact application”, “fact database”, “fact external”, “fact form”, “fact other”, “fact report”, “fact subject matter expert”, “fact template” and “help topic”. In this instance, the user selects “fact external”, is provided with a menu of external fact pages in the system and selects the external fact page corresponding to  FIG. 6 . In doing so, the user has established the link for a description of the word “bulb”. 
   Similarly, if a user wishes to add an external hyperlink to the page, the user highlights the term for linking and selects the “insert hyperlink” button  553 . Then, when prompted, the user types an external web address to establish the link thereto. Users may also remove hyperlinks by highlighting a hyperlinked term and clicking on the “remove hyperlink” button  552 . 
   Users may also add images or any other multi-media content to a narrative, such as the shopping list form image  426  shown in  FIG. 5D . The user places the cursor in a location for adding the image and clicks on the “insert image” button  554 , which provides the user with a list of images in the system similar to the list displayed when the user clicks on image store  70 . The user is able to select the desired image from the list for insertion into the narrative. 
   If a user clicks on the new icon  501 , the user can create a new page in the system, such as a process, policy, role or fact. It should be understood that a user with appropriate clearance can create and edit all pages in the system. For example, in order to create a new work product related policy, the user may click on work product related policy  101  in the navigation control cluster  10  and then click on the new icon  501  to display a policy page in the editor. Similarly, if a user wishes to create a new help topic, the user can click on the new icon  501  from a help page or menu. The user will be provided with an appropriate data entry mask with relevant fields of information pertaining to the subject matter being inputted (e.g., policy statement  127  for a policy, flow-of-events  226  for a process, topic and description for a help topic). If users want to delete a page that they are viewing, the users can click on the delete icon  503 . 
   When adding new information for an organization, a user must make a determination as to the appropriate category and sub-category to which the information applies. To assist the user in making the appropriate determination, the user can utilize the help area  83  or right click on category, sub-category and field terms to review definitions thereof. 
   It is to be understood that the embodiments of the present invention are not limited to the editing formats described and that other editing means known to those of ordinary skill in the art may be employed. 
   Although the illustrative embodiments have been described herein with reference to the accompanying drawings, it is to be understood that the present invention is not limited to those precise embodiments, and that various other changes and modifications may be affected therein by one of ordinary skill in the related art without departing from the scope or spirit of the invention. All such changes and modifications are intended to be included within the scope of the invention as defined by the appended claims.