Abstract:
A central location receives calls from remotely located job applicants and handles said calls including transmitting messages to applicants and receiving information from applicants over an electronic telecommunication link, automatically and directly. The system provides for real time applicant involvement while permitting applicants to initiate a job application procedure at a time and location selected by the applicant. Preferably calls are handled by a software engine which can identically process any of a plurality of script files containing both provisions for messages sent to and received from applicants and logic flow or branch records, all of which are preferably end-user configurable.

Description:
The present invention relates to a job application method and apparatus and in particular to a system which facilitates receiving and processing job application information from remote applicants using a telecommunications system. 
     BACKGROUND INFORMATION 
     A number of institutions expend considerable time and other resources in an effort to find, evaluate and hire employees. These efforts commonly include written employment application forms, personal interviews or a combination thereof. Each of these techniques involves committing company time and other resources and are associated with certain disadvantages. 
     The preparation of a written job application form requires an amount of company time particularly when it is desired to customize the solicitation of information to various different jobs. Filing out such a form also requires a time investment by an applicant, often greater than the time investment needed for e.g., orally answering questions, and thus could result in discouraging a number of desirable and qualified applicants. In addition to the time required to prepare the form, processing the written form requires time such as time for processing requests for application forms from potential applicants, selecting the proper form for a given job, mailing or otherwise distributing the form to applicants, receiving completed forms and, typically, transferring the data from the written form to another format such as data entry into a computer and/or reviewing the information presented in the written application form. Thus, the written application form procedure is not a “real time” procedure in the sense that the company does not receive the information from the applicant simultaneously with it being provided by the applicant (i.e. there is a delay involved in the applicant filling out the form and the company processing the data in the form). Processes which are not real time, in addition to typically requiring company time for such procedures as data entry, also inherently fail to provide an indication of how the applicant reacts under a time stress situation and provide relatively unreliable data regarding the applicant&#39;s responsiveness (e.g. for employment situations in which promptness of response is a factor in evaluating an applicant or awarding a job). 
     Personal interviews of job applicants can provide some degree of real time involvement, but have a number of disadvantages. Personal interviews require a substantial investment of time by company personnel conducting the interview. There is a potential, in personal interviews, for the interviewer to solicit information in an undesirable fashion. For example, the company personal conducting personal interviews may ask improper questions (e.g. questions which are not relevant to the particular job involved or which may violate legal or internal company standards, such as questions improperly relating to applicant&#39;s race, marital status and the like. Additionally, company personnel conducting personal interviews may exhibit a certain degree of inconsistency (particularly when different company personnel conduct interviews for the same job) e.g. by asking different questions of different applicants. Although many of these disadvantages can be reduced by establishing stringent training and supervision standards for interviewers, there is a cost associated with establishing such training and supervision standards. The cost of training and supervising interviewers is particularly acute when it is desired to provide different interview processes with respect to different jobs. Although personal interviews involve a degree of real time involvement, this is achieved by, typically, requiring the applicant to conform his or her schedule to that of the interviewer, and often by requiring the applicant to physically travel to a central interview location, both of which may discourage otherwise desirable and qualified applicants. Typically after a personal interview, it is necessary to evaluate the interview data which often requires the interviewer to provide written or other summaries of the interview, potentially introducing the possibility of interviewers (intentionally or unintentionally) misrepresenting the information provided by the applicant and requiring additional expenditure of time by company personnel. 
     Accordingly, it would be advantageous to provide a job application procedure and apparatus which avoids discouraging potentially qualified applicants, particularly those that may be remotely located, reduces time and other company resource expenditures, even when it is desired to tailor the job application procedure to different jobs, provides for consistency and compliance with legal and company policies and provides a substantial degree of real time involvement by the applicant during the application procedure. 
     SUMMARY OF THE INVENTION 
     The present invention provides for a job application procedure and apparatus in which a central location, provided with a computer, receives telecommunications initiated by remotely-located applicants, typically in response to advertisements indicating that applicants may call a specified telephone number to apply for one or more jobs. The central computer obtains information regarding the identity of the applicant (e.g. name, telephone number, address, etc.) which is stored by the computer at the central location. The computer asks questions or otherwise provides prompts to the applicant, such as, in one embodiment, playing audio prompts over a telephone connection. The applicant responds to at least some such prompts such as by providing dual tone multi-frequency (DTMF or “touch tone”) responses via a telephone keypad or other user input device and/or by providing a audio or voice response e.g. using a telephone handset microphone or other microphone. Some, or preferably all, responses of the job applicant are stored in the computer in a manner associated with the identity of the applicant. 
     In one embodiment, calls are handled using a script file which contains both communication-type elements (e.g. elements specifying that a message should be played or data received) and logic-type elements (such as a “go to”, branch or other flow specifier) providing a system in which the logic by which a call is processed is stored in a script file (rather than, e.g., in the engine or program itself) allowing new scripts to be created, modified or deleted without having to interrupt the computer and stop taking calls and without requiring re-compilation. Preferably the system is configured to answer incoming phone calls and perform different services for each call wherein even when there is a problem with a call on one channel, processing of a different call of another channel can continue without interruption. 
     By providing a system permitting remote job applicants to complete a job application procedure in real time from a remote location, the system avoids discouraging applicants, reduces time and other resources used in obtaining and processing job applications, even when the job application processes are tailored to specific jobs, provides consistency and compliance with legal and company policies and provides real time involvement of applicants. 
    
    
     BRIEF DESCRIPTION OF THE DRAWINGS 
     FIG. 1 is a schematic block diagram of a system for use in a job application procedure according to an embodiment of the present invention; 
     FIG. 2 is a flow chart depicting a job application procedure according to an embodiment of the present invention; 
     FIG. 3 is a flow chart depicting one example of call handling according to an embodiment of the present invention; 
     FIG. 4 is a block diagram showing a system for call handling to accommodate script revision; and 
     FIG. 5 is a flow chart depicting a procedure involving call handling where script revision occurs. 
    
    
     DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS 
     The present invention can be implemented in a context where a telecommunications procedure involves the use of a telephone system. Accordingly, before describing embodiments of the present invention certain features found in previous telephone-based systems will be described. 
     One telephone-based system involves a simple survey application running on a standard interactive voice response (IVR) system such as a system with a personal computer, equipped with a “voice card” coupled to a telephone system. This previous application is written like a standard computer application in which both the prompts played and logic are predefined in a compiled computer program. Prompts (e.g. welcome messages, leave message, close, number of questions, order of questions and the like) are predefined and, in this system, cannot be changed, without modifying and then recompiling the source code. Typically, in order to achieve such modification, the old application must be stopped in order to replace it with the new application. In such a system, it is not possible to handle a new incoming call with a new or revised application at the same time that the system is still handling a previous call with the old (premodification) application. 
     Examples of this type of application include phone answering systems that are provided for home or home office use on many standard personal computers. Such applications permit recording custom messages into mail boxes that are played by the answering machine software. These applications typically have a predefined order determining how they work, including the number of options that are available. In many cases, the software manufacturer may add enhancements to the system over time and offer upgrades to users. This system is thus limited in that, to accommodate different uses, all possibilities must be thought of ahead of time and programmed into the system. Such a system is thus static in the sense that both logic and prompts played are unchangeable without making modifications to the source code. In such a system, changing the order of questions, the number of questions, the number of DTMF characters accepted or the like requires a programming change. 
     Another example is a previous survey system which provides a certain amount of dynamic performance running on a standard IVR system. This application is configured such that the logic is predefined in a compilable computer program but questions, (welcome messages, leave messages, close messages) are stored in a data file and the messages can be changed without recompiling the source code. However, in this system, when it is desired to change the logic or flow of the application, or the number of questions asked, it is necessary to modify and recompile the source code. 
     With this context, embodiments of the present invention will now be described. The procedure will be described with respect to both FIGS. 1 and 2. In the embodiment depicted in FIG. 1, a central location  112  is provided with one or more computers  114  coupled to one or more memory devices  116  such as disk memories or other well known memory devices. The computer  114  is also coupled to an output device such as a printer  118 . The computer  114  is configured  212  (e.g. by incorporating a modulator-demodulator or “modem”) to receive electronic telecommunication over a telecommunication link  122  such as a telephone line and the like. 
     In the depicted embodiment, the job application procedure with respect to a particular applicant and job is initiated by the applicant. In order to facilitate this procedure, the employer, employment agency or the like disseminates information  214 , (e.g. by advertising in various media, such as, for example, newspaper advertising  124 ), which may include an access number for the telecommunication link  122 , such as the telephone number  126  by which an applicant may initiate a job application procedure. For example, an employer, in this embodiment, may place a newspaper ad listing various available jobs, possibly with details such as location and description of job qualifications desired or required for applicants and the like, and a different telephone number for each job being offered. Alternatively, there may be a central telephone number applicable to a number of different jobs, preferably with the applicant being given an opportunity (as described below) to select one or more jobs for which the applicant wishes to apply. 
     An applicant who learns of the job being advertised and the associated telephone number, via the above described advertisement or otherwise, can then initiate the job application procedure by dialing the telephone number. Preferably the computer  114  is configured to receive job application communications at any time and accordingly an applicant may initiate the procedure at the applicant&#39;s convenience, to accommodate the applicant&#39;s schedule. As one example, an applicant who currently works during normal working hours can apply for a job during nighttime or weekend hours, thus being able to achieve a real time job application procedure without the need to take time off from a current job. Additionally, the applicant can achieve a real time job application procedure at the remote location, such as a location convenient to the applicant, thus without requiring the applicant to travel to a central location for the initial job application procedure. 
     When the applicant places a call using the applicant&#39;s remote terminal and input device  126 , such as a telephone the computer  114  at the central location  112  receives the phone call  216  from the remote applicant. A system for call handling which may be used in the depicted embodiment is described more thoroughly below. However, regardless of the type of call handling procedures used, the computer  114  at the central location preferably prompts the user to provide information to identify the job applicant  218  such as requesting the job applicant to provide his or her name, address, telephone number or the like. If desired, the system may be configured to receive and store an identifying designation such as a social security number or other identifying number which is already associated with or assigned to the applicant. In this way, when the central location is configured to potentially receive multiple calls from the same applicant (e.g. where the central location is a employment agency) the applicant, in subsequent calls, may input only a identifier number so that the system  112  can recall name, address or other identifying information from memory (possibly prompting for verification of identity information) without requiring the applicant to re-input such information. The system can skip (or verify) other type of previously-input information (such as applicant&#39;s educational history, age and the like). This procedure may assist in reducing the amount of data entry required when multiple calls from a given applicant are contemplated. 
     When data is received from an applicant over a telephone system, the data will typically be provided as DTMF (“touch tone”) inputs using the telephone keypad or as audio information. It is contemplated that, typically, information such as name and address will be provided as audio information. Audio information received over a telephone line from an applicant will typically be stored, as least temporarily, in memory  116  as an audio file, typically a compressed audio file using any of a number of audio storage protocols known to those of skill in the art. In one embodiment, some audio responses, especially those of a “yes/no” or other simple response nature, may be processed by a voice recognition routine so that certain responses may be stored as the content or meaning of the audio information rather than as audio files (e.g. when a “yes” audio response is received, the response may be processed and stored as a logical “true”). When audio responses are stored as audio files, the system at the central location  112  may be configured to provide for or assist in transcribing such audio files into written form for storage as text files or the audio files may be provided as part of the output of summary given to a decision maker e.g. for playback as an audio file at a computer work station or PC terminal of the person in the company making decisions about hiring job applicants. 
     In some situations, the central location  112  may receive independent identification information  122 , such as caller ID information. If desired this information may be stored and/or may be used in identifying or helping to identify the caller (e.g. to permit the system to skip or merely verify applicant identification information and other information as described above in connection with an identification number embodiment). Automatic caller identification information  222  may also be useful in contacting an applicant where applicant identification information  218  is lost or indecipherable. 
     Although, as noted above, it is possible to provide an embodiment in which a different telephone number is associated with each different job, in other embodiments it is possible to use a single telephone number for handling calls applying for any of a number of different jobs. In this case, the applicant may be prompted to provide a response (audio or DTMF) indicating which type of job the applicant is seeking or which particular job the applicant is seeking  224 . 
     As described more thoroughly below, the system preferably contains in memory  116  a set of questions or prompts associated with a particular job which the applicant is seeking. Also as described more thoroughly below, in some situations the number, type or order of questions involved in the application procedure may depend on the circumstances (such as previous answers to questions or prompts, the location from which the applicant is calling, e.g. as indicated by an area code or other circumstances). In any case the central location  112  provides such prompts or questions, specific to a particular job to the applicant  226 . It is contemplated that, typically, this will involve playing back certain prerecorded or generated audio messages over the telephone link  122 . Although the system is configured to permit tailoring of questions and logic to a particular job, it is possible that, in some circumstances, some or all questions or logic may be common to two or more jobs. For example, it may be desired to first provide a standard series of questions e.g. involving education, citizenship, experience and the like before prompting for information specific to a particular job. If desired, the system can be configured to provide a first type of job application procedure (which may be common to two or more jobs) in response to an initial call from an applicant and to provide for more job-specific questions or prompts in a later interview or portion of the interview either in the same telephone call or in a later telephone call (which may be a call back initiated from the central location). 
     In response to the questions or prompts provided by the central system  226 , the applicant  126  will provide responses which may be in the form of DTMF responses or audio responses and the central location  112  will receive and store some, or preferably all, such responses, including preferably recording all DTMF responses  228 . The response information is stored in a fashion such that it is or can be associated with the identification information. 
     In order for the information provided during the job application procedure to be used in making hiring decisions, the information is output in a fashion to facilitate review by the hiring personnel or other decision maker. Preferably the output is provided in a fashion which is perceptible to humans such as written or graphical form. As noted above, some input from a user may include DTMF signals corresponding to digits 1 through 0. Preferably, the output provided to the decision maker includes information indicative of the content of the information rather than the raw DTMF digits. For example, if a prompt asks a user to press “1” if he is a U.S. citizen or “2” if he is not a U.S. citizen, preferably the output will include “U.S. citizen” or “not U.S. citizen” (rather than “1” or “2”, which would require the decision maker to consult a response key to discern the meaning of “1” or “2”). 
     It is possible to output all information received from all applicants for a given job. It is also possible to provide only selected information. For example, it may be desired to provide the decision maker only with information indicative of educational background and experience and to withhold from the decision maker information such as names of applicants (which might indicate gender or other information which is not to be considered by the decision maker in hiring). It is also possible to output to the decision maker information on fewer than all of the applicants, e.g. when the responses of some applicants indicate they do not possess minimum educational, experience or other qualifications deemed necessary for a job. 
     Information may be output in a variety of forms. Information may be output in printed form, e.g. using a printer  118 . Information may be output in electronic form, e.g. in the form of an electronic or video display at a PC of a decision maker. Some or all information may be provided in audio form, e.g. by playing back stored audio responses of an applicant, recorded as described above. Information may combine a number of the formats such as printed information, video display information and audio playback information. It is also possible to automate an initial portion of hiring decisions. For example, rather than outputting results of an initial applicant call, call backs to applicants who have at least minimum requirements may be automatically or partially automatically initiated, e.g. inviting or soliciting entry into a next phase of the application process (which may include an additional automated or semi-automated telephone or other electronic interview, personal interview, a written form or the like). 
     A number of procedures and systems can be used in connection with providing prompts and receiving responses specific to particular job situations, some of which are depicted in FIGS. 3-5. In the example of FIG. 3, three types of components are depicted: a script file  312 , which contains a plurality of script elements  314   a - 314   h , a plurality of execution modules  316  containing, in the depicted embodiment, individual modules  318   a - 318   f , and an engine  318 . Each element  314  of the script file  312  is associated with one of a plurality of script file record types which may be identified by a type number. Table I shows an example of a number of record types which can be used according to an embodiment of the present invention. Of particular note is the fact that, in the depicted system, the script record types include both (a) record types for playing and receiving information such as playing and receiving audio information and/or receiving DTMF information (e.g. record types 01, 02, 03, 06, 07) and (b) record types which can result in changing the flow (or sequence or logic) of call handling, e.g. record types 5 and 10 (as well as other record types). 
     
       
         
               
             
               
               
             
           
               
                 TABLE I 
               
               
                   
               
               
                 RECORD TYPES 
               
               
                   
               
             
             
               
                   
               
             
          
           
               
                 01 
                 Play a Prompt or message file 
               
               
                 02 
                 Get DTMF from the caller 
               
               
                 03 
                 Play a sequence of numbers 
               
               
                 04 
                 Save a value to a variable 
               
               
                 05 
                 Test a variable for a given value and branch to a record in the 
               
               
                   
                 SEQUENCE database 
               
               
                 06 
                 Record the caller&#39;s message 
               
               
                 07 
                 Play a date 
               
               
                 08 
                 Open a file 
               
               
                 09 
                 Close a file 
               
               
                 10 
                 Branch to a different point in the SEQUENCE file 
               
               
                 11 
                 Save and internal variable to a database field 
               
               
                 12 
                 Append a blank record to a database 
               
               
                 13 
                 Standard routine for saving pre-defined information to a variable 
               
               
                 14 
                 Standard Routine for retrieving a value from a database and storing it 
               
               
                   
                 to and internal variable 
               
               
                 15 
                 Standard routine for seeking a value in a database 
               
               
                   
               
             
          
         
       
     
     Also of particular note is the fact that the engine  318  is configured so that it operates in the same fashion on all the record types, i.e. there is no need to change or recompile the engine  318  when a script file  312  is changed. In particular, in the embodiment of FIG. 3, after initially checking for a ring  322 ,  324  to determine that a incoming call has occurred execution steps  326 ,  332  handle script elements. Specifically, the engine  318  looks up the action  326 , i.e. determines the record type for the script file element or record, performs an action corresponding to the record type  328 , e.g. by calling one of the modules or subroutines  316  corresponding to the record type, and then determines whether the call is terminated  332 . If the call is not terminated, the flow loops  334  to repeat the execution procedure steps  326 - 332 . If the call has terminated the procedure returns  336  to listen for the next incoming call. In the embodiment of FIG. 3, once a call is received the engine  318  will begin at the entry or initial point of the script file  312  and, using procedure  326 , will determine that the first record  314   a  (in the depicted example) is record type 01, i.e. a record type to play a prompt or message file. The engine  318  then performs the appropriate action  328  by calling the module  318   a  corresponding to record type 01 which is a “play message” module. The “play message” module  318   a  is passed a parameter from the first element  314   a  of the script file  312  which includes an indication of which message is to be played by module  318   a . In this case, the parameter indicates that a “welcome” message is to be played and the appropriate sound file is retrieved from memory and played by module  318   a . The flow returns from subroutine or module  318   a  and, when the engine  318  determines that the call has not terminated  332 , it loops  334  to look up the next action. In this case, the next item in the script file  314   b , is also record type 01 but, in this case, the parameter passed to module  318   a  causes playback of prompt question 1. 
     Following handling of the second script file record  314   b  by the engine execution items  324 ,  328 , 332 , the engine then looks up the action  326  for the next item in the script file  314   c . In this case, the record  314   c  has record type 02 and, accordingly the engine  318  causes the “perform action” step  328  to call to a different module  318   b  associated with record type 02, causing the system to receive one DTMF character and store it in memory. The next six items in the script file  314   d ,  314   e ,  314   f ,  314   g ,  314   h ,  314   i  are handled in a similar fashion, causing the system to play a second prompt and get a second DTMF character, play a third prompt and get a third DTMF character, play a fourth prompt and get a fourth DTMF character. In the depicted example, the fourth prompt asks whether the user wishes to leave a message. The engine  318  then performs a look up action  326  with respect to the tenth element or record of script file  314   j  and determines that it is of record type 5. Accordingly, the engine  318  executes a “perform action” step  328  resulting in a call to module or subroutine  318   c  associated with the record type 5. 
     Unlike previous record types in this example, record type 5 does not play or receive data to or from the caller. Rather, record type 5 tests or determines the value of a variable, such as a previously received DTMF character, and may, in response, perform a branch. One manner of performing a branch is to store a variable or to otherwise control which record or element of the script file  312  will next be processed by the execution steps  326 ,  328 ,  332  of the engine  318 . For example, if the user was prompted to enter a “1” DTMF character, if the caller wishes to leave a message and a “2” DTMF character if the caller does not wish to leave a message, execution of module  312   d ,  312   c  will be configured (and passed parameters) such that it will determine whether the DTMF character received and stored in response to script file  314   i  was a “1”. If the DTMF character was not a 1, module  318   c  will cause the engine  318  to perform the next look-up action  326  on the twelveth (rather than the eleventh) record or element of the script file  312 , thus skipping element or record eleven  314   k  of the script file  312 . On the other hand, if module  318   c  determines that the caller provided a “1” DTMF character in response to the prompt provided at record  314   h , the result of module  318   c  will be that the next record or element of the script file  312  processed by the engine  318  will be the eleventh element  314   k  which will result in the engine  318  calling the module  318   d  associated with the record type of record eleven (which is record type 06), causing the system to record a message from the caller. Similar handling of the remaining records causes the system to play a “closing message prompt”  314   l  and hang up  314   m  before saving the data  314   h  e.g. into a disk file  342 . In this way, it is possible to not only change the number and contents of messages played to or received from the caller by modifying, adding or deleting script file records, but also to change the logic, i.e. the sequence or flow, preferably in a dynamic and interactive fashion, i.e. in response to the content of information received from the caller (or lack thereof) also by adding, deleting or modifying script file elements or records. Since script file elements or records are all handled by the same steps  326 ,  328 ,  332  of the engine  318 , changes in logic, number or type of items played or received can be changed without recompiling since only the engine  318  and, possibly the modules  318  requires compilation before execution. This means, as a practical matter, it is feasible for end users to modify the system, including its logic and flow, by editing a script file, e.g. using a database editor, text editor or the like, and it is not necessary to have these actions performed by a computer programmer nor is it necessary to recompile the system or any part thereof following such a modification. 
     Although FIG. 3 depicts script file records in operative fashion, typically a script file will be configured such that each element has a number of fields or components which may be stored in a fixed-field or delimited fashion, preferably similar to a database storage system. Table IIA, IIB, and IIC provide examples of script files that may be used according to embodiments of the present invention. 
     
       
         
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
             
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
             
           
               
                 EXAMPLE 1    TABLE II-A 
               
               
                   
               
               
                   
                   
                 VOICE 
                   
                   
                   
                   
                   
                   
                   
                   
                 HIGH 
                   
                   
                   
               
               
                 ORDER 
                 TYPE 
                 FILE 
                 TERM 
                 TIME 
                 SIL 
                 TERM 
                 DIGITS 
                 ON 
                 GOTO 
                 LOW DIGITS 
                 DIGITS 
                 ALIAS 
                 VARIABLE 
                 COMMENT 
               
               
                   
               
             
             
               
                   
               
             
          
           
               
                 1 
                 01 
                 9094.SPC 
                 @ 
                 60 
                 5 
                 2 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Enter Extension Now 
               
               
                 2 
                 02 
                   
                   
                 5 
                 5 
                 3 
                 2 
                 0 
                 1 
                 10 
                 99 
                   
                 pacR27 
                 Accept Extension 
               
               
                 3 
                 04 
                 7519 
                   
                 0 
                 0 
                 4 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                 pacjob 
                 Save job Number 
               
               
                 4 
                 01 
                 5399.SPC 
                 @ 
                 60 
                 5 
                 5 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Accept Extension 
               
               
                 5 
                 01 
                 13118.SPC 
                 @ 
                 60 
                 5 
                 6 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Flight Attendant Job Description 
               
               
                 6 
                 01 
                 511.SPC 
                 @ 
                 60 
                 5 
                 7 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Instructions 
               
               
                 7 
                 01 
                 631.SPC 
                 @ 
                 60 
                 5 
                 8 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Instructions 
               
               
                 8 
                 20 
                   
                   
                 0 
                 0 
                 12 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get SSN 
               
               
                 12 
                 01 
                 540.SPC 
                 @ 
                 60 
                 5 
                 13 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Instructions 
               
               
                 13 
                 01 
                 632.SPC 
                 @ 
                 60 
                 5 
                 150 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Instructions 
               
               
                 150 
                 04 
                 27695 
                   
                 0 
                 0 
                 151 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                 pacQ1 
                 Save Question Number to paCQ1 
               
               
                 151 
                 01 
                 27695.SPC 
                   
                 60 
                 5 
                 152 
                 1 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Question 1 - 27695 
               
               
                 152 
                 02 
                   
                   
                 5 
                 5 
                 250 
                 1 
                 0 
                 150 
                 1 
                 2 
                   
                 pacR1 
                 Question 1 - 27695 
               
               
                 250 
                 04 
                 21681 
                   
                 0 
                 0 
                 251 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                 pacQ2 
                 Save Question Number to pacQ2 
               
               
                 251 
                 01 
                 27681.SPC 
                   
                 60 
                 5 
                 252 
                 1 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Question 2 - 27681 
               
               
                 252 
                 02 
                   
                   
                 5 
                 5 
                 253 
                 1 
                 0 
                 150 
                 1 
                 2 
                   
                 pacR2 
                 Question 2 - 27681 
               
               
                 253 
                 30 
                 353.SPC 
                   
                 5 
                 5 
                 350 
                 1 
                   
                 9500 
                 0 
                 0 
                 YN 
                 pacR1 
                 Question 1 - Check for knockout 
               
               
                 350 
                 04 
                 21682 
                   
                 0 
                 0 
                 351 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                 pacQ3 
                 Save Question Number to pacQ3 
               
               
                 351 
                 01 
                 21682.SPC 
                   
                 60 
                 5 
                 352 
                 1 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Question 3 - 27682 
               
               
                 352 
                 02 
                   
                   
                 5 
                 5 
                 353 
                 1 
                 0 
                 250 
                 1 
                 2 
                   
                 pacR3 
                 Question 3 - 27682 
               
               
                 353 
                 30 
                 353.SPC 
                   
                 5 
                 5 
                 450 
                 1 
                 0 
                 9500 
                 0 
                 0 
                 YN 
                 pacR2 
                 Question 2 - Check for knockout 
               
               
                 450 
                 04 
                 21691 
                   
                 0 
                 0 
                 451 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                 paCQ4 
                 Save Question Number to pacQ4 
               
               
                 451 
                 01 
                 29697.SPC 
                   
                 60 
                 5 
                 452 
                 1 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Question 4 - 27697 
               
               
                 452 
                 02 
                   
                   
                 5 
                 5 
                 453 
                 1 
                 0 
                 350 
                 1 
                 2 
                   
                 pacR4 
                 Question 4 - 27697 
               
               
                 453 
                 30 
                 353.SPC 
                   
                 5 
                 5 
                 550 
                 1 
                 0 
                 9500 
                 0 
                 0 
                 YN 
                 pacR3 
                 Question 3 - Check for knockout 
               
               
                 8000 
                 21 
                   
                   
                 0 
                 0 
                 8001 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Home Phone 
               
               
                 8001 
                 22 
                   
                   
                 0 
                 0 
                 8002 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Work Phone 
               
               
                 8002 
                 25 
                   
                   
                 0 
                 0 
                 8003 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Caller&#39;s Zip Code 
               
               
                 8003 
                 23 
                   
                   
                 0 
                 0 
                 8004 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Caller&#39;s Name 
               
               
                 8004 
                 24 
                   
                   
                 0 
                 0 
                 9000 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Caller&#39;s Address 
               
               
                 9000 
                 04 
                 Y 
                   
                 0 
                 0 
                 9001 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                 pacComplt 
                 Application Completed 
               
               
                 9001 
                 01 
                 @ 
                   
                 60 
                 5 
                 9500 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Company Closing 
               
               
                 9500 
                 99 
                 @ 
                   
                 0 
                 0 
                 9900 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Hangup 
               
               
                 9900 
                 26 
                 @ 
                   
                 0 
                 0 
                 9901 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Save Information to STATS.DBF 
               
               
                 9001 
                 21 
                 @ 
                   
                 0 
                 0 
                 9902 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Save Information to ASPPLFILE.DBF 
               
               
                 9902 
                 28 
                 @ 
                   
                 0 
                 0 
                 99o3 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Save Information to DUPAPPS.DBF 
               
               
                 9903 
                 29 
                 @ 
                   
                 0 
                 0 
                 9999 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Savt Information to PREV.DBF 
               
               
                 9999 
                   
                 @ 
                   
                 0 
                 0 
                 9999 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 End of job 
               
               
                   
               
             
          
         
       
     
     
       
         
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
             
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
             
           
               
                 EXAMPLE 2    TABLE II-B 
               
               
                   
               
               
                 OR- 
                   
                 VOICE 
                   
                   
                   
                 ON 
                 DIG- 
                   
                 GO- 
                 LOW 
                 HIGH 
                   
                 VARI- 
                   
               
               
                 DER 
                 TYPE 
                 FILE 
                 TERM 
                 TIME 
                 SIL 
                 TERM 
                 ITS 
                 ON 
                 TO 
                 DIGITS 
                 DIGITS 
                 ALIAS 
                 ABLE 
                 COMMENT 
               
               
                   
               
             
             
               
                   
               
             
          
           
               
                 1 
                 01 
                 5487.SPC 
                 @ 
                 60 
                 5 
                 2 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Company 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 Introduction 
               
               
                 2 
                 20 
                   
                   
                 0 
                 0 
                 0 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get SSN 
               
               
                 3 
                 01 
                 5476.SPC 
                 @ 
                 120 
                 5 
                 4 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Play Long 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 Introduction 
               
               
                 4 
                 23 
                   
                   
                 0 
                 0 
                 5 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Name 
               
               
                 5 
                 25 
                   
                   
                 0 
                 0 
                 6 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Zip Code 
               
               
                 6 
                 24 
                   
                   
                 0 
                 0 
                 7 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Address 
               
               
                 7 
                 21 
                   
                   
                 0 
                 0 
                 9000 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Phone Number 
               
               
                 9000 
                 04 
                 Y 
                   
                 0 
                 0 
                 9001 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                 pacComplt 
                 Completed 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 Application 
               
               
                 9001 
                 01 
                 64174.SPC 
                 @ 
                 60 
                 5 
                 9500 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Play Closing 
               
               
                 9500 
                 99 
                   
                 @ 
                 60 
                 5 
                 9900 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Hangup 
               
               
                 9900 
                 26 
                   
                 @ 
                 0 
                 0 
                 9001 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Save Information 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 to STATS.DBF 
               
               
                 9901 
                 27 
                   
                 @ 
                 0 
                 0 
                 9902 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Save Information 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 to APPLFILE.DBF 
               
               
                 9902 
                 28 
                   
                 @ 
                 0 
                 0 
                 9903 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Save Information 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 to DUPAPFS.DBF 
               
               
                 9903 
                 29 
                   
                 @ 
                 0 
                 0 
                 9999 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Save Information 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 to PREY.DBF 
               
               
                 9999 
                   
                   
                 @ 
                 0 
                 0 
                 9999 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 End of job 
               
               
                   
               
             
          
         
       
     
     
       
         
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
             
               
               
               
               
               
               
               
               
               
               
               
               
               
               
               
             
           
               
                 TABLE II-C 
               
               
                   
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 LOW 
                   
                   
                   
                   
               
               
                 OR- 
                   
                 VOICE 
                   
                   
                   
                 ON 
                 DIG- 
                   
                   
                 DIG- 
                 HIGH 
                 ALI- 
                 VARI- 
               
               
                 DER 
                 TYPE 
                 FILE 
                 TERM 
                 TIME 
                 SIL 
                 TERM 
                 ITS 
                 ON 
                 GOTO 
                 ITS 
                 DIGITS 
                 AS 
                 ABLE 
                 COMMENT 
               
               
                   
               
             
             
               
                   
               
             
          
           
               
                  01 
                 01 
                 509.SPC 
                 @ 
                 60 
                 5 
                 2 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Thank you for 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 your interest in 
               
               
                  02 
                 01 
                 1533.SPC 
                 @ 
                 60 
                 5 
                 3 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Day Warehouse 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 Worker 
               
               
                  03 
                 01 
                 11583.SPC 
                 @ 
                 60 
                 5 
                 4 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Day Warehouse 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 Worker job description 
               
               
                  04 
                 01 
                 511.SPC 
                 @ 
                 60 
                 5 
                 5 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Instructions 
               
               
                  05 
                 01 
                 631.SPC 
                 @ 
                 60 
                 5 
                 6 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Instructions 
               
               
                  06 
                 20 
                   
                   
                 0 
                 0 
                 7 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get SSN 
               
               
                  07 
                 21 
                   
                   
                 0 
                 0 
                 s 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Home Phone 
               
               
                  08 
                 22 
                   
                   
                 0 
                 0 
                 9 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Work Phone 
               
               
                  09 
                 25 
                   
                   
                 0 
                 0 
                 10 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Caller&#39;s Zip Code 
               
               
                  10 
                 23 
                   
                   
                 0 
                 0 
                 11 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Caller&#39;s Name 
               
               
                  11 
                 24 
                   
                   
                 0 
                 0 
                 12 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Get Caller&#39;s Address 
               
               
                  12 
                 01 
                 540.SPC 
                 @ 
                 60 
                 5 
                 13 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Instructions 
               
               
                  13 
                 01 
                 632.SPC 
                 @ 
                 60 
                 5 
                 150 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Instructions 
               
               
                  150 
                 04 
                 28214 
                   
                 0 
                 0 
                 151 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                 pacQ1 
                 Save Question 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 Number to pacQ1 
               
               
                  151 
                 01 
                 29214.SPC 
                   
                 60 
                 5 
                 152 
                 1 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Question 1 - 28214 
               
               
                  152 
                 02 
                   
                   
                 5 
                 5 
                 250 
                 1 
                 0 
                 150 
                 1 
                 2 
                   
                 pacR1 
                 Question 1 - 28214 
               
               
                  250 
                 04 
                 18729 
                   
                 0 
                 0 
                 251 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                 pacQ2 
                 Save Question 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 Number to pacQ2 
               
               
                  251 
                 01 
                 18729.SPC 
                   
                 60 
                 5 
                 252 
                 1 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Question 2 - 18729 
               
               
                  252 
                 02 
                   
                   
                 5 
                 5 
                 350 
                 1 
                 0 
                 150 
                 1 
                 5 
                   
                 pacR2 
                 Question 2 - 28179 
               
               
                  350 
                 04 
                 18727 
                   
                 0 
                 0 
                 351 
                 1 
                 0 
                 0 
                 0 
                 0 
                   
                 pacQ3 
                 Save Question 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 Number to pacQ3 
               
               
                  351 
                 01 
                 18727.SPC 
                   
                 60 
                 5 
                 352 
                 1 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Question 3 - 18727 
               
               
                  352 
                 02 
                   
                   
                 5 
                 5 
                 9000 
                 1 
                 0 
                 250 
                 1 
                 2 
                   
                 pacR3 
                 Question 3 - 18727 
               
               
                 9000 
                 04 
                 Y 
                   
                 0 
                 0 
                 9001 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                 pacComplt 
                 Application Completed 
               
               
                 9001 
                 CI 
                 64045.SPC 
                 @ 
                 60 
                 5 
                 9500 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Company Closing 
               
               
                 9500 
                 99 
                   
                 @ 
                 0 
                 0 
                 9900 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Hangup 
               
               
                 9900 
                 26 
                   
                 @ 
                 0 
                 0 
                 9901 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Save Information to 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 STATS.DBF 
               
               
                 9901 
                 27 
                   
                 @ 
                 0 
                 0 
                 9902 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Save Information to 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 APPFILE.DBF 
               
               
                 9002 
                 29 
                   
                 @ 
                 0 
                 0 
                 9999 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 Save Information to 
               
               
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                   
                 PREV.DBF 
               
               
                 9999 
                   
                   
                 @ 
                 0 
                 0 
                 9999 
                 0 
                 0 
                 0 
                 0 
                 0 
                   
                   
                 End of job 
               
               
                   
               
             
          
         
       
     
     As seen in these examples, tables IIA, B, and C contain a number of fields indicated by the column headings in Tables IIA, B, and C. In some cases, the use of information in a particular field depends on the record type. The “order” field provides a number indicating an initial order for the records in the script file with the records with lower numbers occurring before those with higher numbers. As described above, the system is configured so that branches may occur, i.e. such that, depending on circumstances, some or all records may be executed out of order, i.e. in an order other than that indicated by the order number. In one embodiment, the order number also acts as a record label so that a branch procedure can identify the record to which a branch is made by its order number. Preferably the system is configured such that, in the absence of a branch or other flow control, execution of any script file record will be followed by the record with the next-higher order number. 
     A “voice file” column, for example, record type 01, provides an address or other identifier of a storage location for a file containing a message to be played. In the case, of for example, record type 04, the “voice file” column can be used to indicate a value to be stored. 
     The “term” field designates a termination character which may be used by the caller to, for example, indicate that the caller has finished inputting audio for an audio response. In one embodiment, a particular entry in the “term” field may be used to indicate that any DTMF character input by the caller will act as a termination character. 
     The “time” field can be used to designate, for example, the amount of time allotted for an audio response for the amount of time allotted to play an audio file. 
     The “SIL” field designates the length of time of silence (or minimum level) audio which will result in a response by the system. For example, the system can be configured such that if the caller is silent for five seconds, the current audio recording will terminate or cause a new prompt to be played. 
     The “on term field” column designates a branch to be taken in the case of a time out or receipt of a termination character. 
     The “digit” field designates the number of digits which may be received or accepted from the caller in DTMNF format. 
     The “on” and “go to” fields indicate that, upon receipt of a digit designated in a “on” field, a branch should be made to the “go to” order number record. 
     The “low digits” and “high digits” fields indicate the lowest and highest values of DTMF inputs that are acceptable in response to a prompt. 
     The “alias” field may be used, if desired, for opening a non-standard database (e.g. a database used for appointment scheduling) and/or for testing. 
     The “variable” field provides a name of a variable in which information received may be stored. 
     The “comment” field is provided for entering descriptive information to assist in programming and is not used during execution. 
     One of the features preferably provided in the present invention is a configuration such that it is not necessary to terminate execution of a program or wait for completion of handling of a call in order to implement a program or logic revision or introduce a new script file. As shown in FIG. 4, the central location may be configured to simultaneously accept calls from two or more callers  412   a ,  412   b  such as when caller  2  places a call after a first call is received from caller  1  but before the first call has terminated. One manner of implementing the invention involves coupling a computer  414  to first and second memories  416 ,  418  (or first and second locations in a single memory). With reference to both FIGS. 4 and 5, when the system receives a call  512  from a first caller  412   a , the computer  414  can control the memory  416  to load an appropriate script file from the second or long-term memory  424  so that a copy  426  resides in the first memory or “scratch” memory  416 . (Rather than creating a second copy of the script file  424 ,  426 , the procedure may also involve storing pointers to memory locations, as will be apparent to those of skill in the art.) The scratch copy of the script file  426  is then used for handling the call from caller  1   516 . In one embodiment, in connection with handling the call, it may be desirable to store an indication of which script file or script file version was used in handling a particular call. If it is desired to revise the script file associated with a particular job, this may be accomplished by a process which includes storing a new revision script file  432  into the long-term or main memory  418  and preferably disabling or erasing the earlier version  424  from memory two  518  or making appropriate revisions to pointer variables, as will be apparent to those of skill in the art) Once this is accomplished, if another call has been received  522  from caller  2 ,  412   b , even though caller  1  may still be in the process of having his or her call handled, caller  2  may still be handled according to the new or revised script. For example, in response to a call from caller  2   412   b , the computer  414  may control the memory to load the most recent portion  432  of the script file  524  into the scratch memory  416  to provide a second copy or scratch copy  434  of the revised script file. The computer  414  can then handle the call from caller  2   412   b  ( 526 ) using the new or revised script  434  in scratch memory  416  at the same time that it is using the original version of the script file in scratch memory  426  for completing the handling of the call from the caller  1   412   a . At the termination of handling the call from caller  1   412   a , the script file  426  in scratch memory may be erased  528 . Any new calls can then be handled using the revised script file  432 , either loaded into scratch memory  416 , as needed, or with the appropriate use of pointers. 
     FIGS. 4 and 5 illustrate not only how new script files can be implemented without requiring termination of processing on current calls or ending a running program, but also illustrate that there is a degree of segregation in connection with handling calls from different callers so that it is possible to configure the system such that even when there is a problem with handling of a first call (such as loss of signal, random memory or other computer error or the like), this will not necessarily affect handling of the second call, so the call processing can continue to operate even when there is such a problem with a first call. 
     In light of the above description, a number of advantages of the present invention can be seen. The present invention permits applicants to initiate a job application procedure at the time and location selected by and/or convenient to the applicant, without the need for waiting for or filling out written forms or accommodating the applicant&#39;s schedule to that of the company or company personnel and, for these and other reasons, avoids a situation in which an applicant who may otherwise be desirable or qualified is discouraged from applying for a job. The present invention reduces or eliminates the need for preparing written job application forms and/or training personal interviewers, reduces or eliminates the need for following an initial job application form or interview with a data entry or summary step and, for these and other reasons, reduces the time and other resource expenditures involved in a job application procedure, even when job application procedures are tailored to specific job or job requirements. The system facilitates implementation of procedures for providing consistency in the interview process so that all applicants may be handled in a similar or identical fashion, and are asked similar or identical questions and facilitates compliance with legal and company policy by asking the correct questions related to a particular job and avoiding asking improper questions. Such consistency in compliance with policy can be provided without the need for extensive training and supervision of personal interviewers. The present invention provides for real time interaction or involvement of an applicant so that the delay inherent in certain aspects of data entry or processing can be reduced or eliminated and interviewee performance in the context of real time limitations or pressures can be evaluated and an accurate indication of applicant response time can be provided. The system is preferably configured to record all or substantially all answers rather than, e.g., using answers only for on-the-fly processing and without recording answers of individual callers. The present invention is preferably configured to store answers in a manner associated with individual callers rather than, for example, accumulating statistics on answers without the ability to recover the association of a particular answer or set of answers with a given caller. The present invention permits a job application process to be readily and accurately tailored or configured to each different job so that all applicants for a given job may be asked pertinent questions. Some or all aspects of the described application procedure provide for data being gathered directly, i.e. such that DTMF or audio data provided by an applicant is immediately and directly stored in the central location computer i. e. without requiring an extra step of data entry, with the attendant delay, cost and potential for error. Because delay in data entry and other delays are reduced or eliminated, the system can be configured to provide rapid or immediate evaluation or ranking of applicants, e.g., so that the system can, at any time, for example, output a list of the ten most experienced applicants currently on file for a given job. By providing the ability to rapidly evaluate and make offers or hires, the system reduces the risk that a highly qualified applicant will take another job before the interviewing and evaluation and hiring process is sufficiently complete that an offer can be made. 
     According to one embodiment, the system provides a modular and dynamic procedure preferably capable of running on a standard IVR system. In one embodiment, the application is written in such a fashion that the logic of how the application is to process a call, the prompts that are played and the characters captured are contained within a script file. The system is able to answer incoming calls and perform different services for each call. Preferably the system isolates each call from every other call on the system so that if there is a problem with one call on a channel, it does not affect the call on another channel. Storing logic in a script file rather than in a program allows new scripts to be created, modified or deleted without having to interrupt the computer and stop taking calls. 
     A number of variations and modifications of the invention can be used. Although the present invention has been described in the context of a telephone telecommunication system, other telecommunication systems can also be used including cellular telephone systems, radio telephone systems, satellite communication systems, interactive television systems, cable systems, optical fiber systems, local area network (LAN) systems and/or Internet communications. For example, in the case of Internet communications, URLs may play some or all of the roles described above in connection with caller ID information and input may be via a keyboard or mouse or other computer input system, including computer audio input systems. Although a system involving audio and DTMF data has been described, it is possible to provide for a system which includes any or all of text or facsimile image data, digital or digitized text, logical, video or audio information and the like. In one embodiment, two different callers inquiring about two different jobs will be asked different sets of questions (although some of the questions may be in common). This is in contrast to, for example, a typical survey system where the goal is to provide identical questions to all respondents). On the other hand, when first and second callers are both inquiring about the same job, it is preferred in the present system, to configure the system so that both applicants are handled according to the same script, and asked substantially the same questions. 
     Although examples of procedures have been given, it is possible to use the invention with procedures which include fewer or more steps or which perform steps in different order. For example, in connection with the procedure depicted in FIG. 2, it is possible to transmit prompts specific to the job before receiving applicant identification information. It is possible to skip the receipt of applicant identification information, e.g., in situations which provide for caller ID or otherwise as desired. The system may be configured to facilitate later steps in a job application procedure such as by branching to an automated appointment database to allow a caller (e.g. those callers that meet minimum requirements) to schedule a personal interview. 
     It is in general possible to use some aspects of the invention without using others. For example, it is possible to use a job application system for remote applicants generally as described in connection with FIG. 2 without using the script file system as depicted in FIG.  3 . Although as described, the interview procedure is initiated when the applicant places a telephone call, the system can be configured to provide for the central location  112  placing a call-back to the applicant, following such initial contact, e.g., to reduce or avoid toll charges to the applicant (based on a call back number provided by applicant in response to a prompt or using a caller ID telephone number). Although the description above has concentrated on job application questions and responses, the system  112  preferably also provides other information or services such as playing back a more complete description of the job, qualifications, location and the like, “courtesy” features such as greetings, closings and the like, offers to provide additional services such as mailings of information on this or other jobs, descriptions of the company, alternate telephone numbers such as for company product information or the like. 
     Although the application has been described by way of a preferred embodiment and certain variations and modifications, other variations and modifications can also be used, the invention being defined by the following claims.