Abstract:
Methods, apparatuses, and software to monitor, troubleshoot, or diagnose one or more specialty modules associated with a portable communication device are provided. The methods, apparatuses, and software identify the specialty module, obtain and execute procedures to monitor, test, or diagnose the specialty module. If unsatisfactory, error, defective or the like performance is identified, a solution is applied to correct, the performance.

Description:
CLAIM OF PRIORITY UNDER 35 U.S.C. §119  
       [0001]    None. 
       CLAIM OF PRIORITY UNDER 35 U.S.C. §120 
       [0002]    None. 
       REFERENCE TO CO-PENDING APPLICATIONS FOR PATENT  
       [0003]    None. 
       BACKGROUND 
       [0004]    1. Field 
         [0005]    The technology of the present application relates to modules associated with portable communication devices, and more specifically to monitoring and troubleshooting a module, such as a personal health module, associated with a portable communication device. 
         [0006]    2. Background 
         [0007]    Mobile computing devices are getting more capable with each new generation of technology. Mobile computing devices may generically be referred to as wireless devices, arid include, for example, cellular telephones, wireless laptop computers, MP3 players (such as the IPOD®, by Apple, Inc.), electronic games, audio/video players, navigation devices (such as satellite position systems like the global positioning system), and the like. Moreover, as mobile devices become more and more ubiquitous in society, the distinctions and differences between various mobile computing devices are blurring. For example, many cellular telephones now contain capabilities for processing data typically associated with processing devices such as personal computers. Cellular telephones also double as digital cameras, video recorders and playback devices. Computers frequently contain voice communication capability and the like. 
         [0008]    As wireless devices become more ubiquitous and robust, proper operation of the devices have become more critical to the user. Critical to the user may revolve around personal information, job information, or the like including, for example, medical information, navigational information, banking and financial information, and the like. 
         [0009]    One useful way to increase the functionality of a wireless device is to provide a portable communication device portion that provides base functionality but can couple to one or more specialty modules, for example, a personal health, module. Thus, the wireless device will have multiple and increased functionality but the base device can remain constant. In other words, using specialty modules provide a mechanism to increase the functionality of the wireless device while leaving the base portable communication device relatively unchanged. 
         [0010]    As the uses of wireless devices increase, the need to monitor, diagnose, and troubleshoot operation of the portable communication device and the specialty modules associated with the wireless device increases. Thus, there is a need for improvements relating to monitoring, diagnosing, and troubleshooting a wireless device including the portable communication device and one or more specialty modules. 
       SUMMARY 
       [0011]    Embodiments disclosed herein address the above stated needs by providing methods for monitoring, troubleshooting, or diagnosing specialty modules connected to portable communication devices. The methods comprise, for example, identifying a specialty module connected to the portable communication device from a plurality of specialty modules adapted to be connected to the portable communication device and obtaining monitoring, testing, or diagnostic procedures based on the specialty module identified. The obtained procedures are executed by the portable communication device to generate a report. Using the report, it is determined whether a solution exists and, if so, the solution is applied. 
         [0012]    Embodiments disclosed herein address the above stated needs by providing a wireless device. The wireless device includes a portable communication device contained in a housing with a control processor for controlling, functions of at least fee portable communication device, a user interface to allow a user to interact with at least the portable communication device, transmit and receive circuits to provide modulation and demodulation of radio frequency signals between an antenna and the control processor and one or more specialty modules attachable to the portable communication device. A monitoring, troubleshooting, or diagnostic unit connected to the control, processor to monitor, troubleshoot, and diagnose the specialty module. The monitoring, troubleshooting, or diagnostic unit accesses a memory containing executable code for one or more monitoring, troubleshooting, or diagnostic procedures, wherein the monitoring, troubleshooting, or diagnostic unit accesses the memory to execute the one or more monitoring, troubleshooting, or diagnostic procedures. 
     
    
     
       BRIEF DESCRIPTION OF THE DRAWINGS 
         [0013]      FIG. 1  is a functional block diagram of an exemplary wireless device using technology of the present application; 
           [0014]      FIG. 2  is a is a functional block diagram of portable communication device and specialty module of  FIG. 1 ; 
           [0015]      FIG. 3  is a functional block diagram of a communication, system using the technology of the present application; 
           [0016]      FIG. 4  is a flow chart diagram illustrating the operational steps of an exemplary embodiment; 
           [0017]      FIG. 5  is a flow chart diagram illustrating the operational steps of an exemplary embodiment; and 
           [0018]      FIG. 6  is a flow chart diagram illustrating the operational steps of an exemplary embodiment. 
       
    
    
     DETAILED DESCRIPTION 
       [0019]    The technology of the present application will now be explained with reference to the figures. While the description and figures specifically relate to a cellular telephone for a portable communication device and a personal health module, such as a blood glucose monitor, for the specialty module, one of ordinary skill in the art on reading the disclosure would now understand that other portable communication devices and specialty modules are possible. For example, other portable communication devices may include, wireless computers, handheld computers, electronic games, MP3 players, portable digital assistance, and the like. Other specialty modules may include, financial modules, navigation modules, combining two or more portable communication devices or the like (for example, a cellular telephone with an MP3 player). Moreover, the technology of the present application will be described with reference to exemplary embodiments thereof. The word “exemplary” is used herein to mean “serving as an example, instance, or illustration.” Any embodiment described herein as “exemplary” is not necessarily to be construed as preferred or advantageous over other embodiments. Moreover, unless explicitly stated, all provided examples should be considered exemplary. 
         [0020]    Referring now to  FIG. 1 , a wireless device  100  constructed, using the technology of the present application is illustrated. In this exemplary wireless device  100 , wireless device  100  includes a portable communication device  102  and a specialty module  104 . Wireless device  100  is shown partially exploded for convenience. Portable communication device  102  would have at least one radio frequency antenna  106 , but may have multiple antennas. Frequently, portable communication device  102  will transmit and receive radio frequency signals over multiple operational frequencies that may require either multiple antennas or a single antenna that operates over the necessary frequencies. Portable communication, device  102  may consist of any number of devices such as, for example, a wireless computer, a portable digital assistant (such as a BLACKBERRY®, from Research in Motion, Ltd), a cellular telephone, or the like. Although shown and described as a portable communication device, one of ordinary skill in the art on reading the present application will now recognize that wireless device  100  may be a wired, (or a traditionally non-portable) device including a conventional computing device that is connected to a network via a conventional modem, ISP, or the like via a wired connection. For example, instead of a portable communication device, wireless device  100  may comprise a desktop computer. 
         [0021]    Wireless device  100  as explained above also has one or more specialty modules (SMs)  104  attachable to portable communication device  102 , although only one SM  104  is shown for convenience. Optionally, portable communication device  102  has a recess  101  to accommodate SM  104  such that wireless device  100  houses both portable communication device  102  and SM  104 . SMs  104  may include, by way of non-limiting example, personal health modules, such as, a pulse meter, a blood glucose meter, a oxygen meter, a cardio monitor, etc. SMs  104  may include, by way of non-limiting example, application modules, such as, a navigation module, a financial module, a game module, a MPEG player, a MP3 player, etc. SMs  104  may be integrated into wireless device  100  or attachable to wireless device  100  as a plug-in module or the like, which would facilitate several SMs  104  being attachable to wireless device  100 . SM  104  shown in  FIG. 1  is removable from or attachable to wireless device  100  by, for example, a plurality of connections  108 , which are shown as snap fit connection  108 . As shown, snap fit connection  108  includes a protrusion  110  extending from SM  104  with a flared end  112  forming lip  114 . Protrusion  110  and flared end  112  fit into a corresponding socket  116  in wireless device  100  having a shoulder  118 . Protrusion  110  should be flexible to allow flared end  112  to pass shoulder  118  such that lip  114  and shoulder  118  abut to mechanically couple or snap fit SM  104  to portable communication device  102 . Electrical connection could be by conductive traces  120  on the snap fitting or a separate tab  122  with conductive traces  120  fitting into a slot  124  with corresponding conductive traces  120 . Electrical and mechanical coupling of SM  104  to portable communication device  102  should be arranged such that the electrical connection and mechanical connections facilitate connecting a plurality of SMs  104  to a plurality of portable communication devices  102 . Thus, for example, portable communication device  102  may couple (electrically and mechanically) to a first blood glucose meter SM  104  and a second navigation module SM  104 . Moreover, for example, first blood glucose meter SM  104  may couple (electrically and mechanically) to a cellular telephone portable communication device  102  or a personal computer portable communication device  102 . 
         [0022]    Alternatively to, for example, conductive traces  120  on tab  122  and corresponding conductive traces  120  in slot  124 , SM  104  may be wirelessly connected to portable communication device  102 . For example, SM  104  may include a radio frequency antenna  122   b  coupled to a corresponding radio frequency antenna  124   b  fanning a local wireless network between SM  104  and portable communication device  102 . While any radio frequency protocols couple be used to couple radio frequency antenna  122   b  and  124   b , low power radio frequency systems used for personal area networks are particularly suited for such applications. Some exemplary personal area network protocols include IEEE 802.15, Bluetooth, Zigbee to name but three examples personal area networks. However, other wireless protocols also could be used, such as those protocols more commonly associated with IEEE 802.11 of which will is but one example. 
         [0023]    Wireless device  100  is described generally as a compact device for mobility, but one of ordinary skill is the art will recognize that wireless device  100  also may be a special processor uniquely designed for the above system. 
         [0024]    Referring now to  FIG. 2 , a functional block diagram of portable communication device  102  and SM  104  are shown in more detail in an exemplary embodiment. Portable communication device  102  includes several components including a control processor  202 . Control processor  202  controls the major functions of portable communication device  102  including providing computing functionality to process the inputs and/or data required for the operation of portable communication device  102 . Transmit/receive circuitry  204  is connected to control processor  202  and antenna(s)  106 . Transmit/receive circuitry  204  may be one or more actual circuits and may work over various protocols and wavelengths. Transmit/receive circuitry  204  functions typical of such components as used in wireless communications, such as modulating signals received from the control processor  202  that are to be transmitted from antenna  206 , and demodulating signals received at antenna  206 . The demodulated signal is provided to control processor  202 . 
         [0025]    Portable communication device  102  includes a user interface  256 . User interface  256  may comprise a user interface typical of a cellular phone or typical of the wireless device, such as, for example, a keyboard, alphanumeric pad, mouse, track ball, touch screen, voice recognition, microphones, speakers, data ports, input ports, or the like. Optionally, as in this exemplary embodiment, user interface  256  may include features typical of SM  104 . Alternatively, SM  104  may have, a separate user interface. 
         [0026]    Portable communication device  102  includes a memory  208  connected to control processor  202 . Memory  208  may store data and processing instructions necessary or convenient for operation of portable communication device  102 . Memory  208  may include volatile and/or nonvolatile memory on any suitable media. Moreover, memory  208  may include a protected portion accessible only on entry of an authentication code, such as, for example, a password, or biometric data. Moreover protected portion may be encrypted. Memory  208  may store data relating to information recorded by SM  104  as well. For data contained in memory  208  relating to SM  104 , the data may be stored in memory  208  as if memory  208  was a primary store of data, a backup store of data for a memory contained in SM  104  (not specifically shown), used to check data stored in primary memory, or the like. 
         [0027]    Portable communication device  102  includes a power source  210 . Power source  210  may be any conventional power source and is typically a battery pack. Power source  210  is connected to a recharge port  218  that is connectable to, for example, a wall socket, a car lighter, or the like. Portable communication device  102  also may include a data port  212  (data port  212  may sometimes be referred to as an input port  212  or an output port  212  depending on the context) connected to control processor  202 . While not illustrated in  FIG. 2 , portable communication device  102  includes additional components and connections, such as, for example, cables, interfaces, circuit boards, and the like conventional in such devices for operation. 
         [0028]    In some cases, it may be desirous to isolate operation of SM  104  and portable communication device  102 . In those cases, portable communication device  102  may include an isolation circuit  214 . Isolation circuit  214  provides electrical isolation between portable communication device  102  and SM  104  to inhibit failures or operations of portable communication device  102  from electrically interfering with SM  104 . Alternatively, isolation circuit  214  may be contained in SM  104 . Additionally, shielding  216 , which may reside in portable communication device  102  or SM  104  may be provided to further isolate portable communication device  102  and SM  104 . For example, shielding  216  may include electromagnetic shielding to inhibit radio frequency transmissions from antenna  106  or other RF transmission components from interfering with the SM  104  or the associated SM control processor  220 . Types of electromagnetic shielding are generally well known in the art and will not be further explained herein. Shielding  216  may include beat shielding as is generally know in the art, such as, fiberglass insulation, phase change material insulations, or the like to regulate the temperature internal to SM  104 . Heat shielding may be necessary in some cases where SM  104  requires operation in a controlled, temperature (additional temperature precautions are described below). Heat shielding may be particularly useful as portable communication device may include electronic components that generate sufficient heat to impact the SM  104  operation. Shielding  216  also may include sealing components such as a gasket or o-ring to provide a moisture barrier to inhibit moisture from impacting SM  104 . Sealing components may include hermetic sealing components to reduce environmental impacts to SM  104 . Sealing components additionally may include antibacterial or anti microbial components and the like. 
         [0029]    As shown, control processor  202  contains a monitoring, troubleshooting, and diagnostic (MTD) component or unit  224 . While shown integrated in control processor  202 , MTD unit  224  may be a separate component integrated with portable communication device  102 . Operation of MTD unit  224  will be explained further below. 
         [0030]    Referring now to  FIG. 3 , a wireless communication system  300  is provided. Wireless communication system  300 , for example, may be a cellular communication system, such as, for example CMDA, GSM, or the like, in this system, wireless device  100  communicates, through antenna  206  for example, via a data link  308  to a base station  310 . Base station  310  has an antenna  312 . Antenna  206  and base station antenna  312  can transmit and receive respective radio frequency signals to allow data transfer between wireless device  100  and base station  310 . Base station  310  may have a network interface  314  such that it is interconnected to a network  316 . Network  316  may be several networks, but network  316  will be described as a single network for convenience. Network  316  typically is connected to servers  318  and/or service centers  320  as necessary. Servers  318  may include a remote monitoring, troubleshooting, and diagnostic (Remote MTD) component or unit  322 , the operation of which will be explained further below. 
         [0031]    Wireless communication system  300  is shown with a single wireless device  100  connected to a single base station  310 . It is envisioned, however, that wireless communication system  300  would support multiple wireless devices  304 , multiple base station  310  and multiple networks as a matter of design choice. In these instances, it may be beneficial to incorporate security measures in the system and assign unique identifiers to the remote stations. 
         [0032]    As mentioned above, for a cellular telephone portable communication device  102  associated with wireless device  100 , it may communication with base station  310  using a conventional protocol, such as CDMA or the like, although any analog or digital protocol is acceptable. Moreover, while described using a cellular network for communication and data transfer between wireless device  100  and base station  310 , other wireless or wired networks are possible. 
         [0033]    As will be further explained in exemplary diagrams illustrating the operation of the technology, it can be appreciated that wireless communication system  300  provides MTD unit  224  to provide local monitoring, troubleshooting, and diagnostics locally of the wireless device  100  including portable communication device  102  and SM  104 . Wireless communication system  300 , however, additionally provides Remote MTD unit  322  to provide remote monitoring, troubleshooting, and diagnostic support to wireless device  100 . Remote MTD  322  may provide back-up functionality for MTD unit  224  as well as augmented and/or different monitoring, troubleshooting, and diagnostic functions that wireless device  100  may not have the capacity or speed to perform. 
         [0034]    Referring now to  FIG. 4 , an exemplary flow chart  400  illustrating one possible operation of an embodiment of the technology of the present invention. The operations described here and below provide step by step illustrations of operation. However, one of ordinary skill in the art would recognize now on reading the disclosure that these may be other, more, or less steps in the disclosed or alternative orders are possible. First, at step  402 , MTD  224  detects whether a SM  104  is connected to a portable communication device  102 . Detecting SM  104  may include mechanical means  170 , such as a switch or other mechanical switch connection (mechanical means  170  is shown as a switch depressed by protrusion  110 ), and/or electrical connectivity, such as through conductive traces  120  on the snap fitting or a separate tab  122  with conductive traces  120  fitting into a slot  124  with corresponding conductive traces  120 . Detecting SM  104  may in combination or alternatively occur when user  302  inputs through the user interface or the like, that a SM  104  is connected. Next, at step  404 , MTD  224  determines or identifies SM  104 . Determining or identifying SM  104  may occur as SM  104  sends a positive indication of what type of module it is, such as, for example, a financial module, a cardio module, or the like, alternatively, control processor  202  may send a polling signal or interrogation signal requesting the identification information from SM  104 . Alternatively still or in some combination with the aforementioned, user  302  may input the type of module manually through a user interface. As can be appreciated from the above, different SMs  104  may be designed for connect with portable communication device  102 ; therefore, for MTD  224  to run proper tests or the like, it likely should first identify the module connected. For example, MTD  224  may have a first set of tests or the like for a personal health module and a second set of tests of the like for a navigation module. Once identified, MTD  224  obtains testing, monitoring, and/or diagnostic procedures, step  406 . The procedures may be stored, within MTD  224 . Optionally, the procedures may be fetched from memory  208  or from servers  318 , step  408 . Once obtained, the testing, monitoring, and/or diagnostic procedures are executed on the identified SM  104 , step  410 . After execution, optionally, a report is generated regarding the procedures, step  412 . The report simply may be identification of deficiencies, unsatisfactory performance, errors, issues or the like associated with specialty module. Alternatively still, the MTD process may be remotely invoked by a network based service provider based on preset conditions, such as, for example, when a user initiates a session by signing in or the like, due to a period of inactivity of the specialty module for a period exceeding a predetermined threshold, based upon a reported problem from the user of the specialty module or the like, or upon the reception of unusual data. 
         [0035]    Testing, monitoring, or diagnosis of SM  104  may result from standard procedures for all modules or be specifically related to the type module involved. Some test include, for example, mechanical connection, tests, electrical connection tests, software operation diagnostic tests, providing test signals and receiving proper return signals, or the like. Additional, and non-limiting, examples of types of testing and diagnostics include service availability testing (verifying the availability of network based services from the user&#39;s location); performance testing such as response time, available throughput, or the like; usage tracking logs; and security reporting, such as failed logins, suspicious packets from the network and certain unusual subscriber behaviors; and configuration and version testing. 
         [0036]    Referring now to  FIG. 5 , an exemplary flowchart  500  is provided illustrating one possible operation of an embodiment of the technology of the present invention. First, the report regarding the testing, monitoring, and/or diagnostic procedures is obtained, step  502 . The report may be contained in local or remote memory. The control processor  202  reviews the report to determine whether the SM  104  is operating satisfactory, step  504 . If the report indicates the SM  104  is operating satisfactory, the process terminates, step  506 . If the report indicates one or more non-satisfactory results, the control processor  202  reviews a troubleshooting database in memory (local or remote), step  508 , and determines whether a potential, solution to the one or more non-satisfactory result, step  510 . If a solution is not available, a warning or exception report may be, for example, communicated to the user  302 , step  512 . Alternatively, the procedures may be transferred to a remote system, see below (which may include escalating the issue to a human technician for trouble shooting). If a potential solution is available, the solution is applied, step  514 . Such solution may involve numerous troubleshooting and corrective procedures and steps such as, for example, powering down the SM  104  and restarting the SM  104 , booting the processors, installing a patch, transferring information and application between processors using simple network management protocols, downloading new software, updating versions, or the like as are generally known in the art. 
         [0037]    While MTD unit  224  may be completely installed on a portable unit, the portable unit limitations may require MTD unit  224  to be limited due to constraints associated with processing power, costs, and the like related to the portable communication device. Thus, the technology of the present application provides a Remote MTD unit  322 . Referring now to  FIG. 6 , an exemplary flowchart  600  is provided illustrating one possible operation of an embodiment of the technology of the present invention. First, a communication path is established between the wireless device and the servers, step  602 . The communication path may be established, for example, by the wireless device calling the servers, the servers calling the wireless device, or the like depending on the actual network protocols recognizing that calling is typically associated with cellular networks, such as CDMA or GSM networks. Next, a signal is transmitted to Remote MTD unit  322  requesting testing, monitoring, and/or diagnostic procedures, step  604 . The signal transmitted to Remote MTD unit  322  may be initiated by the wireless device to for a variety of reasons including, for example, the MTD unit  224  identified, but could not resolve a problem, the MTD unit  224  is not operating correctly, the MTD unit  224  did not identify a problem although the module is not working properly. Alternatively, Remote MTD unit  322  may poll wireless devices to see if services are necessary and/or the services may be scheduled in advance. Once requested, Remote MTD unit  322  would initiate monitoring, troubleshooting, and/or diagnostic procedures similar to those described above in relation to  FIG. 4 , step  606 . Next, remote MTD unit  322  would generate a report from the procedures and solve the identified issues similar to the operation described in  FIG. 5 , step  608 . Once the solution is presented, the process would terminate by disconnecting the connection, step  610 . Alternatively, as shown by the alternative flow path in dashed lines, Remote MTD  322  would receive information generated by MTD  224 , step  612 . Based on the information received, Remote MTD  322  may tailor a testing procedure or protocol, step  614 . Once developed, control would continue with initiating the testing procedure at step  606 . 
         [0038]    Although described, as Remote MTD  322  accessible via a network connection. One of ordinary skill in the art on reading the disclosure would now recognize that Remote MTD unit  322  may be located on a general purpose computer such as, for example, a conventional laptop or desktop computer or the like. SM  104  may be connected to Remote MTD unit  322  via a conventional connection from SM  104  to the general purpose computer. The connection may be a wired connection, such as a plug in port, a universal serial bus, or the like or a wireless connection, such as bluetooth or the like. 
         [0039]    Those of skill in the art would understand that information and signals may be represented using any of a variety of different technologies and techniques. For example, data, instructions, commands, information, signals, bits, symbols, and chips that may be referenced throughout the above description may be represented by voltages, currents, electromagnetic waves, magnetic fields or particles, optical fields or particles, or any combination thereof. 
         [0040]    Those of skill would further appreciate that the various illustrative logical blocks, modules, circuits, and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both. To clearly illustrate this interchangeability of hardware and software, various illustrative components, blocks, modules, circuits, and steps have been described above generally in terms of their functionality. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the overall system. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention. 
         [0041]    The various illustrative logical blocks, modules, and circuits described in connection with the embodiments disclosed herein may be implemented or performed with a general purpose processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other programmable logic device, discrete gate or transistor logic, discrete hardware components, or any combination thereof designed to perform the functions described herein. A general purpose processor may be a microprocessor, hut in the alternative, the processor may be any conventional processor, controller, microcontroller, or state machine. A processor may also be implemented as a combination of computing devices, e.g., a combination of a DSP and a microprocessor, a plurality of microprocessors, one or more microprocessors in conjunction with a DSP core, or any other such configuration. 
         [0042]    The steps of a method or algorithm described in connection with the embodiments disclosed herein may be embodied directly in hardware, in a software module executed by a processor, or in a combination of the two. A software module may reside in Random Access Memory (RAM), flash memory, Read Only Memory (ROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), registers, hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art. An exemplary storage medium is coupled to the processor such the processor can read information from, and write information to, the storage medium. In the alternative, the storage medium may be integral to the processor. The processor and the storage medium may reside in an ASIC. 
         [0043]    The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.