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SENIOR INFORMATION TECHNOLOGY MANAGER Executive Summary Results-focused Information Technology management professional offering Twenty-Two years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to both financial and operational success. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth by challenging others beyond just doing the work, but, to bring creativity, ownership and pride i the work we do. Core Qualifications Operations management Staff development Change management Cross-functional team management Supervision and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Professional Experience Senior Information Technology Manager Jan 2000 to Jan 2016 Company Name － City , State Program Manager that drove and finalized a major project initiative consisting of migrating 13,000 Exchange On-Premise mail users/accounts to cloud based services (Office 365) Program Manager responsible for implementation and management of systems that allow Asset/Lease Reporting, Enterprise Backup, Patch Management and Application Distribution to over 10,000 PC's globally utilizing cloud based solutions. IT Lead role and stakeholder in reducing our global Data Center Footprint from Twenty-Three to Two Data Centers in North America and One Communications Hub in each global Region Long term expertise in Deployment and Management of Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory and Federated Services) SQL and System Center Management/Deployment products. Well versed in Disaster Recovery utilizing multiple Data Centers and Storage Arrays. Managed team of [number] of professionals.Reduced and controlled expenses by [actions].Defined strategy and business plan for [business area].Directed strategic initiatives to achieve [organizational objective]. Senior Information Systems Professional Jan 1996 to Jan 1999 Company Name － City , State Developed long and short-term technology Server and Storage plans, formulated policies and procedures, and provided technology presentations to diverse groups of internal customers. Worked closely with Washington State Agencies in regards to sharing healthcare data and trusted networks Supervised team of technicians in deployment and support of network and technology infrastructure. Significant design and execution of Directory based services, related servers and business systems Designed and monitored server and storage systems, implemented fault tolerance and redundancy. Network Support Engineer Jan 1995 to Jan 1996 Company Name － City , State Provided support for NT, Netware, Macintosh, Cisco, 3Com, and Bay networks. Clients included mid-size to large Enterprise Seattle-area corporations. Installations, upgrades, repairs, configuration, and troubleshooting on multiple platforms and infrastructures. Oversaw network systems, and implemented firewall and other network security functions. Senior Technician Jan 1993 to Jan 1995 Company Name － City End of the line hardware and software support. Responsible for troubleshooting, identifying, and resolving end user hardware and application issues. Trained and provided technical direction to junior technicians. Education Bachelor of Science , Industrial Technology East Carolina University － City , State , USA Industrial TechnologyCoursework in [Course Name] Associate of Arts , Business University of Phoenix/WIU BusinessCoursework in Business Administration and Finance[Number] GPA Certifications Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security + Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA) Affiliations VMware Users group EMC Users group Association of Information Technology Professionals Leadership Development Program Skills 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME721594346" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_721594346_1_467351344" style="padding-top:0px;"> <div class="name" itemprop="name"> <span class="field fName" id="721594346FNAM1"> </span> <span> </span> <span class="field" id="721594346LNAM1"> SENIOR INFORMATION TECHNOLOGY MANAGER</span> </div> </div> </div> <div class="section" id="SECTION_SUMM721594348" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM721594348"> Executive Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594348_1_467351354" style="padding-top:0px;"> <div class="field singlecolumn" id="721594348FRFM1"> <p align="LEFT"> Results-focused Information Technology management professional offering Twenty-Two years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to both financial and operational success. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth by challenging others beyond just doing the work, but, to bring creativity, ownership and pride i the work we do.</p> </div> </div> </div> <div class="section" id="SECTION_HILT721594349" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_HILT721594349"> Core Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594349_1_467355300" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="721594349SKC11"> <ul> <li> Operations management</li> <li> Staff development</li> <li> Change management</li> <li> Cross-functional team management</li> <li> Supervision and training</li> <li> Sound judgment</li> <li> Computer-savvy</li> <li> Calm under pressure</li> <li> Complex problem solving</li> </ul> </td> <td class="field twocol_2" id="721594349SKC21"> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR721594350" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR721594350"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594350_1_467351346" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="721594350JTIT1"> Senior Information Technology Manager</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="721594350JSTD1"> Jan 2000</span> <span> to </span> <span class="jobdates" format="%b %Y" id="721594350EDDT1"> Jan 2016</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="721594350COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="721594350JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="721594350JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="721594350JDES1" itemprop="description"> <ul> <li> Program Manager that drove and finalized a major project initiative consisting of migrating 13,000 Exchange On-Premise mail users/accounts to cloud based services (Office 365) Program Manager responsible for implementation and management of systems that allow Asset/Lease Reporting, Enterprise Backup, Patch Management and Application Distribution to over 10,000 PC's globally utilizing cloud based solutions.</li> <li> IT Lead role and stakeholder in reducing our global Data Center Footprint from Twenty-Three to Two Data Centers in North America and One Communications Hub in each global Region Long term expertise in Deployment and Management of Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory and Federated Services) SQL and System Center Management/Deployment products.</li> <li> Well versed in Disaster Recovery utilizing multiple Data Centers and Storage Arrays.</li> </ul> <p align="LEFT"> Managed team of [number] of professionals.Reduced and controlled expenses by [actions].Defined strategy and business plan for [business area].Directed strategic initiatives to achieve [organizational objective].</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_721594350_2_467351347" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="721594350JTIT2"> Senior Information Systems Professional</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="721594350JSTD2"> Jan 1996</span> <span> to </span> <span class="jobdates" format="%b %Y" id="721594350EDDT2"> Jan 1999</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="721594350COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="721594350JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="721594350JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="721594350JDES2" itemprop="description"> <ul> <li> Developed long and short-term technology Server and Storage plans, formulated policies and procedures, and provided technology presentations to diverse groups of internal customers.</li> <li> Worked closely with Washington State Agencies in regards to sharing healthcare data and trusted networks Supervised team of technicians in deployment and support of network and technology infrastructure.</li> <li> Significant design and execution of Directory based services, related servers and business systems Designed and monitored server and storage systems, implemented fault tolerance and redundancy.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_721594350_3_467351348" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="721594350JTIT3"> Network Support Engineer</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="721594350JSTD3"> Jan 1995</span> <span> to </span> <span class="jobdates" format="%b %Y" id="721594350EDDT3"> Jan 1996</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="721594350COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="721594350JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="721594350JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="721594350JDES3" itemprop="description"> <ul> <li> Provided support for NT, Netware, Macintosh, Cisco, 3Com, and Bay networks.</li> <li> Clients included mid-size to large Enterprise Seattle-area corporations.</li> <li> Installations, upgrades, repairs, configuration, and troubleshooting on multiple platforms and infrastructures.</li> <li> Oversaw network systems, and implemented firewall and other network security functions.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_721594350_4_467351350" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="721594350JTIT4"> Senior Technician</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="721594350JSTD4"> Jan 1993</span> <span> to </span> <span class="jobdates" format="%b %Y" id="721594350EDDT4"> Jan 1995</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="721594350COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="721594350JCIT4" itemprop="addressLocality"> City</span> <span class="joblocation jobstate" id="721594350JSTA4" itemprop="addressRegion"> </span> </span> <span class="jobline" id="721594350JDES4" itemprop="description"> <ul> <li> End of the line hardware and software support.</li> <li> Responsible for troubleshooting, identifying, and resolving end user hardware and application issues.</li> <li> Trained and provided technical direction to junior technicians.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC721594351" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC721594351"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594351_1_467351351" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="721594351DGRE1" itemprop="name"> Bachelor of Science</span> <span> , </span> <span class="programline" id="721594351STUY1"> Industrial Technology</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="721594351SCHO1" itemprop="name"> East Carolina University</span> <span> － </span> <span class="joblocation jobcity" id="721594351SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="721594351SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="721594351SCNT1"> USA</span> </span> <span class="field" id="721594351FRFM1"> <p align="LEFT"> Industrial TechnologyCoursework in [Course Name]</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_721594351_2_467351352" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="721594351DGRE2" itemprop="name"> Associate of Arts</span> <span> , </span> <span class="programline" id="721594351STUY2"> Business</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="721594351SCHO2" itemprop="name"> University of Phoenix/WIU</span> <span class="joblocation jobcity" id="721594351SCIT2"> </span> <span class="joblocation jobstate" id="721594351SSTA2"> </span> <span class="joblocation jobstate" id="721594351SCNT2"> </span> </span> <span class="field" id="721594351FRFM2"> <p align="LEFT"> BusinessCoursework in Business Administration and Finance[Number] GPA</p> </span> </div> </div> </div> <div class="section" id="SECTION_CERT721594353" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_CERT721594353"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594353_1_467351356" style="padding-top:0px;"> <div class="field singlecolumn" id="721594353FRFM1"> <p align="LEFT"> Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security + Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA)</p> </div> </div> </div> <div class="section" id="SECTION_AFIL721594352" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_AFIL721594352"> Affiliations</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594352_1_467351357" style="padding-top:0px;"> <div class="field singlecolumn" id="721594352FRFM1"> <p align="LEFT"> VMware Users group</p> <br/> <p align="LEFT"> EMC Users group</p> <br/> <p align="LEFT"> Association of Information Technology Professionals</p> <br/> <p align="LEFT"> Leadership Development Program</p> </div> </div> </div> <div class="section" id="SECTION_SKLL721594354" style="padding-top:0px;"> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL721594354"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_721594354_1_467351358" style="padding-top:0px;"> <div class="field singlecolumn" id="721594354FRFM1"> <p align="LEFT"> 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades</p> </div> </div> </div> </div>

INFORMATION-TECHNOLOGY

CONSTRUCTION SUPERINTENDENT Professional Summary More than 26 years in construction supervision including accurate takeoffs, estimating, budgeting, contracting, Purchasing and invoicing. Experience in full on-site construction management and land development; effectively schedule, monitor and inspect all work from mobilization to completion. Work with architects, engineers, developers, contractors, inspectors, city officials, designers. Experienced in all phases of building commercial and residential. Veteran Superintendent well-versed in preparing and interpreting graphs, charts and maps to create practical schedules for new construction projects. Skills Subcontractor supervision Construction materials knowledge Blueprint interpretation Good communication skills Strong team player Good multi-task Supervisory experience Works well independently Commercial site supervision Prolog experience Construction Scheduling experienced in P3, sure track Commercial construction Project management skills Power and hand tools Computer proficient Work History Construction Superintendent , 07/2017 to Current Company Name – City , State Assisted in budgeting, bidding and the award of subcontractors. Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects. Coordinated required inspections with local jurisdictions. Coordinated required inspections with local jurisdictions. Followed standards and procedures to maintain safe work environment. Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools. Followed company procedures to maintain work environment in a neat and orderly condition. Loaded and unloaded building materials used for construction. Implemented changes requested by designers, owners or inspectors. Accurately read, understood, and carried out written instructions. Owner -Operator , 04/2006 to 05/2017 Company Name – City , State Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements. Work in the foreclosure markets with the Leading Banks and Local Brokers. Manage and Maintained up to 1250 homes, for a fiscal year. Review plans and specs during the schematic design of pre-construction. Coordinate utility service providers per project schedules. Obtain building and specialty permits from local jurisdictional agencies. Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Perform regular job site observations to provide direction for all general contractor personnel. Digitally archive weekly progress and technical photographs of all assigned projects. Prepare and followed through on all required punch lists. Oversee the entire building turnover process, while enhancing communication between all construction management. Prepare regular interval progress reports. Avoid construction delays by efficiently following through with all site inspections in a timely manner. Schedule all contractors and materials deliveries. Train and promoted continued education for all on-site crew members. Project Manager/Superintendent , 07/2002 to 12/2005 Company Name – City , State Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion. Handled all payment application and change orders. Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests. Maintain budgets, process invoices and control overhead costs. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Reported the quality of performance on site to all site construction managers. Operations Manager , 06/2002 to 03/2003 Company Name – City , State Responsible for all operations of the warehouse, Installations of 22 million in systems furniture. Scheduled, monitored and inspected all work from start to customer orientation. Maintained budgets, processed invoices and controlled overhead costs. Offered technical assistance to service providers. Scheduled all contractors and materials deliveries. Project Manager , 08/1999 to 04/2002 Company Name – City , State Responsible for scheduling, monitoring overseeing all aspects of the project. Worked with owners directly. Maintained Budget processed Invoices and Billings. Worked in both Private and Public projects. Performed customer service and orientations in a professional manner. Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc. Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska. Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster. Construction took 11 month to completed and was completed on time, within budget with no claims. Position Held - Project Manager Project Size - 48.5 Million. Superintendent / Project Engineer , 08/1991 to 03/1999 Company Name – City , State Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects. Scheduled, monitored all work in progress worked with Project Manager. Worked in all phases of project. Helped with Budget Control, Billings, Invoices. Apprentice Carpenter, Journeyman Carpenter , 08/1986 to 04/1991 Company Name – City , State Rough Framing, Form Work, Roofing systems, General Cleanup. 1990- 1992. Reading Plans, Layout, Surveying, Setup crews for work loads. Finish work, electrical, plumbing rough-in and top out. Education Completed apprenticeship school obtained Journeyman certification: : 1990 H. s. Diploma : 1983 North Monterey High School - City , State Certifications General Contractor License# 961804EPA Accreditation # 18717Certified Open Water Diver (PADI)Certified Jump MasterCommunity InvolvementBoy Scouts of America Skills Subcontractor supervision Construction materials knowledge Blueprint interpretation Good communication skills Strong team player Good multi-task Supervisory experience Works well independently Commercial site supervision Prolog experience Construction Scheduling experienced in P3, sure track Commercial construction Project management skills Power and hand tools Computer proficient Work History Construction Superintendent , 07/2017 to Current Company Name – City , State Assisted in budgeting, bidding and the award of subcontractors. Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects. Coordinated required inspections with local jurisdictions. Coordinated required inspections with local jurisdictions. Followed standards and procedures to maintain safe work environment. Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools. Followed company procedures to maintain work environment in a neat and orderly condition. Loaded and unloaded building materials used for construction. Implemented changes requested by designers, owners or inspectors. Accurately read, understood, and carried out written instructions. Owner -Operator , 04/2006 to 05/2017 Company Name – City , State Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements. Work in the foreclosure markets with the Leading Banks and Local Brokers. Manage and Maintained up to 1250 homes, for a fiscal year. Review plans and specs during the schematic design of pre-construction. Coordinate utility service providers per project schedules. Obtain building and specialty permits from local jurisdictional agencies. Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Perform regular job site observations to provide direction for all general contractor personnel. Digitally archive weekly progress and technical photographs of all assigned projects. Prepare and followed through on all required punch lists. Oversee the entire building turnover process, while enhancing communication between all construction management. Prepare regular interval progress reports. Avoid construction delays by efficiently following through with all site inspections in a timely manner. Schedule all contractors and materials deliveries. Train and promoted continued education for all on-site crew members. Project Manager/Superintendent , 07/2002 to 12/2005 Company Name – City , State Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion. Handled all payment application and change orders. Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests. Maintain budgets, process invoices and control overhead costs. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. Reported the quality of performance on site to all site construction managers. Operations Manager , 06/2002 to 03/2003 Company Name – City , State Responsible for all operations of the warehouse, Installations of 22 million in systems furniture. Scheduled, monitored and inspected all work from start to customer orientation. Maintained budgets, processed invoices and controlled overhead costs. Offered technical assistance to service providers. Scheduled all contractors and materials deliveries. Project Manager , 08/1999 to 04/2002 Company Name – City , State Responsible for scheduling, monitoring overseeing all aspects of the project. Worked with owners directly. Maintained Budget processed Invoices and Billings. Worked in both Private and Public projects. Performed customer service and orientations in a professional manner. Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc. Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska. Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster. Construction took 11 month to completed and was completed on time, within budget with no claims. Position Held - Project Manager Project Size - 48.5 Million. Superintendent / Project Engineer , 08/1991 to 03/1999 Company Name – City , State Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects. Scheduled, monitored all work in progress worked with Project Manager. Worked in all phases of project. Helped with Budget Control, Billings, Invoices. Apprentice Carpenter, Journeyman Carpenter , 08/1986 to 04/1991 Company Name – City , State Rough Framing, Form Work, Roofing systems, General Cleanup. 1990- 1992. Reading Plans, Layout, Surveying, Setup crews for work loads. Finish work, electrical, plumbing rough-in and top out.

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAMEa9ec0420-06a3-4ec4-b6f8-624b666fc2ee" style="padding-top:NaNpx;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_a9ec0420-06a3-4ec4-b6f8-624b666fc2ee_1_628cbd63-86c9-4e39-820f-1417bbdfc994" style="padding-top:NaNpx;"> <div class="name" itemprop="name"> <span class="field" id="a9ec0420-06a3-4ec4-b6f8-624b666fc2eeFNAM1"> </span> <span> </span> <span class="field" id="a9ec0420-06a3-4ec4-b6f8-624b666fc2eeLNAM1"> CONSTRUCTION SUPERINTENDENT</span> </div> <div class="lowerborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM06c75d56-5daa-4a88-9345-1b78d5d2e018" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SUMM06c75d56-5daa-4a88-9345-1b78d5d2e018"> Professional Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_06c75d56-5daa-4a88-9345-1b78d5d2e018_1_b93c888a-c638-4dd0-8e8e-0f0c899ad9e9" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="06c75d56-5daa-4a88-9345-1b78d5d2e018FRFM1"> <p> More than 26 years in construction supervision including accurate takeoffs, estimating, budgeting, contracting, Purchasing and invoicing. Experience in full on-site construction management and land development; effectively schedule, monitor and inspect all work from mobilization to completion. Work with architects, engineers, developers, contractors, inspectors, city officials, designers. Experienced in all phases of building commercial and residential. Veteran Superintendent well-versed in preparing and interpreting graphs, charts and maps to create practical schedules for new construction projects. </p> </div> </div> </div> <div class="section" id="SECTION_HILT7626d131-121d-44a0-bba0-776f75920b38" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_HILT7626d131-121d-44a0-bba0-776f75920b38"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_7626d131-121d-44a0-bba0-776f75920b38_1_cc146c8e-1c79-4b89-9268-669f4ed2d0b0" style="padding-top:NaNpx;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1" id="7626d131-121d-44a0-bba0-776f75920b38SKC11"> <ul> <li> Subcontractor supervision </li> <li> Construction materials knowledge </li> <li> Blueprint interpretation </li> <li> Good communication skills </li> <li> Strong team player </li> <li> Good multi-task </li> <li> Supervisory experience </li> <li> Works well independently </li> </ul> </td> <td class="field twocol_2" id="7626d131-121d-44a0-bba0-776f75920b38SKC21"> <ul> <li> Commercial site supervision </li> <li> Prolog experience </li> <li> Construction Scheduling experienced in P3, sure track </li> <li> Commercial construction </li> <li> Project management skills </li> <li> Power and hand tools </li> <li> Computer proficient </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR028b0034-846f-421c-bdf3-1b31ec037ce7" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EXPR028b0034-846f-421c-bdf3-1b31ec037ce7"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_028b0034-846f-421c-bdf3-1b31ec037ce7_1_4aa955e2-e438-4c8d-9ff8-ec4b9e0fe67f" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="028b0034-846f-421c-bdf3-1b31ec037ce7JTIT1"> Construction Superintendent</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTD1"> 07/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7EDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="028b0034-846f-421c-bdf3-1b31ec037ce7COMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="028b0034-846f-421c-bdf3-1b31ec037ce7JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="028b0034-846f-421c-bdf3-1b31ec037ce7JDES1" itemprop="description"> <ul> <li> Assisted in budgeting, bidding and the award of subcontractors. </li> <li> Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects. </li> <li> Coordinated required inspections with local jurisdictions. </li> <li> Coordinated required inspections with local jurisdictions. </li> <li> Followed standards and procedures to maintain safe work environment. </li> <li> Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools. </li> <li> Followed company procedures to maintain work environment in a neat and orderly condition. </li> <li> Loaded and unloaded building materials used for construction. </li> <li> Implemented changes requested by designers, owners or inspectors. </li> <li> Accurately read, understood, and carried out written instructions. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_028b0034-846f-421c-bdf3-1b31ec037ce7_2_3c7f2151-bea8-4149-b8d5-c3518fefd24a" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="028b0034-846f-421c-bdf3-1b31ec037ce7JTIT2"> Owner -Operator</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTD2"> 04/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7EDDT2"> 05/2017</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="028b0034-846f-421c-bdf3-1b31ec037ce7COMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="028b0034-846f-421c-bdf3-1b31ec037ce7JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="028b0034-846f-421c-bdf3-1b31ec037ce7JDES2" itemprop="description"> <ul> <li> Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements. </li> <li> Work in the foreclosure markets with the Leading Banks and Local Brokers. </li> <li> Manage and Maintained up to 1250 homes, for a fiscal year. </li> <li> Review plans and specs during the schematic design of pre-construction. </li> <li> Coordinate utility service providers per project schedules. </li> <li> Obtain building and specialty permits from local jurisdictional agencies. </li> <li> Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. </li> <li> Perform regular job site observations to provide direction for all general contractor personnel. </li> <li> Digitally archive weekly progress and technical photographs of all assigned projects. </li> <li> Prepare and followed through on all required punch lists. </li> <li> Oversee the entire building turnover process, while enhancing communication between all construction management. </li> <li> Prepare regular interval progress reports. </li> <li> Avoid construction delays by efficiently following through with all site inspections in a timely manner. </li> <li> Schedule all contractors and materials deliveries. </li> <li> Train and promoted continued education for all on-site crew members. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_028b0034-846f-421c-bdf3-1b31ec037ce7_3_d63a174c-2011-4f10-8e38-41c3e2ce54a9" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="028b0034-846f-421c-bdf3-1b31ec037ce7JTIT3"> Project Manager/Superintendent</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTD3"> 07/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7EDDT3"> 12/2005</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="028b0034-846f-421c-bdf3-1b31ec037ce7COMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="028b0034-846f-421c-bdf3-1b31ec037ce7JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="028b0034-846f-421c-bdf3-1b31ec037ce7JDES3" itemprop="description"> <ul> <li> Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion. </li> <li> Handled all payment application and change orders. </li> <li> Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests. </li> <li> Maintain budgets, process invoices and control overhead costs. </li> <li> Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. </li> <li> Performed regular job site observations to provide direction for all general contractor personnel. </li> <li> Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. </li> <li> Reported the quality of performance on site to all site construction managers. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_028b0034-846f-421c-bdf3-1b31ec037ce7_4_c901d624-e7fd-484d-a1a5-35c15f56b592" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="028b0034-846f-421c-bdf3-1b31ec037ce7JTIT4"> Operations Manager</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTD4"> 06/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7EDDT4"> 03/2003</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="028b0034-846f-421c-bdf3-1b31ec037ce7COMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="028b0034-846f-421c-bdf3-1b31ec037ce7JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="028b0034-846f-421c-bdf3-1b31ec037ce7JDES4" itemprop="description"> <ul> <li> Responsible for all operations of the warehouse, Installations of 22 million in systems furniture. </li> <li> Scheduled, monitored and inspected all work from start to customer orientation. </li> <li> Maintained budgets, processed invoices and controlled overhead costs. </li> <li> Offered technical assistance to service providers. </li> <li> Scheduled all contractors and materials deliveries. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_028b0034-846f-421c-bdf3-1b31ec037ce7_5_3c3793cc-7ab3-4662-8153-4aed12f3e2e1" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="028b0034-846f-421c-bdf3-1b31ec037ce7JTIT5"> Project Manager</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTD5"> 08/1999</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7EDDT5"> 04/2002</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="028b0034-846f-421c-bdf3-1b31ec037ce7COMP5" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="028b0034-846f-421c-bdf3-1b31ec037ce7JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTA5" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="028b0034-846f-421c-bdf3-1b31ec037ce7JDES5" itemprop="description"> <ul> <li> Responsible for scheduling, monitoring overseeing all aspects of the project. </li> <li> Worked with owners directly. </li> <li> Maintained Budget processed Invoices and Billings. </li> <li> Worked in both Private and Public projects. </li> <li> Performed customer service and orientations in a professional manner. </li> <li> Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc. </li> <li> Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska. </li> <li> Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster. </li> <li> Construction took 11 month to completed and was completed on time, within budget with no claims. </li> <li> Position Held - Project Manager Project Size - 48.5 Million. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_028b0034-846f-421c-bdf3-1b31ec037ce7_6_2703e5c9-7498-4d5c-b1a6-0e285c278539" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="028b0034-846f-421c-bdf3-1b31ec037ce7JTIT6"> Superintendent / Project Engineer</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTD6"> 08/1991</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7EDDT6"> 03/1999</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="028b0034-846f-421c-bdf3-1b31ec037ce7COMP6" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="028b0034-846f-421c-bdf3-1b31ec037ce7JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTA6" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="028b0034-846f-421c-bdf3-1b31ec037ce7JDES6" itemprop="description"> <ul> <li> Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects. </li> <li> Scheduled, monitored all work in progress worked with Project Manager. </li> <li> Worked in all phases of project. </li> <li> Helped with Budget Control, Billings, Invoices. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_028b0034-846f-421c-bdf3-1b31ec037ce7_7_d3bdfba0-0015-47a2-82f1-29355a28bb0c" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" style="display: inline;"> <span class="jobtitle" id="028b0034-846f-421c-bdf3-1b31ec037ce7JTIT7"> Apprentice Carpenter, Journeyman Carpenter</span> <span> , </span> </span> <span class="paddedline" style="display: inline;"> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTD7"> 08/1986</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="028b0034-846f-421c-bdf3-1b31ec037ce7EDDT7"> 04/1991</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="028b0034-846f-421c-bdf3-1b31ec037ce7COMP7" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="028b0034-846f-421c-bdf3-1b31ec037ce7JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="028b0034-846f-421c-bdf3-1b31ec037ce7JSTA7" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="028b0034-846f-421c-bdf3-1b31ec037ce7JDES7" itemprop="description"> <ul> <li> Rough Framing, Form Work, Roofing systems, General Cleanup. </li> <li> 1990- 1992. </li> <li> Reading Plans, Layout, Surveying, Setup crews for work loads. </li> <li> Finish work, electrical, plumbing rough-in and top out. </li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC5471eb1c-2479-49e8-a376-cc406350c2a5" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_EDUC5471eb1c-2479-49e8-a376-cc406350c2a5"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_5471eb1c-2479-49e8-a376-cc406350c2a5_1_438d1876-848b-4c08-90d5-d47cea14e5ca" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="5471eb1c-2479-49e8-a376-cc406350c2a5DGRE1" itemprop="name"> Completed apprenticeship school obtained Journeyman certification:</span> <span> : </span> <span class="programline" id="5471eb1c-2479-49e8-a376-cc406350c2a5STUY1"> </span> <span class="jobdates" id="5471eb1c-2479-49e8-a376-cc406350c2a5GRYR1"> 1990</span> <br/> </span> <span class="field" id="5471eb1c-2479-49e8-a376-cc406350c2a5FRFM1"> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_5471eb1c-2479-49e8-a376-cc406350c2a5_2_e281d46a-1cb4-4455-844f-09625199d629" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="5471eb1c-2479-49e8-a376-cc406350c2a5DGRE2" itemprop="name"> H. s. Diploma</span> <span> : </span> <span class="programline" id="5471eb1c-2479-49e8-a376-cc406350c2a5STUY2"> </span> <span class="jobdates" id="5471eb1c-2479-49e8-a376-cc406350c2a5GRYR2"> 1983</span> <br/> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="5471eb1c-2479-49e8-a376-cc406350c2a5SCHO2" itemprop="name"> North Monterey High School</span> <span> - </span> <span class="joblocation jobcity" id="5471eb1c-2479-49e8-a376-cc406350c2a5SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="5471eb1c-2479-49e8-a376-cc406350c2a5SSTA2"> State</span> <br/> </span> <span class="field" id="5471eb1c-2479-49e8-a376-cc406350c2a5FRFM2"> </span> </div> </div> </div> <div class="section" id="SECTION_CERT1ed0f64d-28fa-49e1-b162-1c770b15febd" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_CERT1ed0f64d-28fa-49e1-b162-1c770b15febd"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1ed0f64d-28fa-49e1-b162-1c770b15febd_1_081d0886-483b-48ea-b2a6-b84af159d40b" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="1ed0f64d-28fa-49e1-b162-1c770b15febdFRFM1"> General Contractor License# 961804EPA Accreditation # 18717Certified Open Water Diver (PADI)Certified Jump MasterCommunity InvolvementBoy Scouts of America</div> </div> </div> <div class="" id="SECTION_PRFL96f550d2-d823-45c9-a71d-3b867703bfcb" style="padding-top:NaNpx;"> </div> <div class="section" id="SECTION_SKLL92579290-c1ae-4045-a667-fae68b312ec4" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_SKLL92579290-c1ae-4045-a667-fae68b312ec4"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_92579290-c1ae-4045-a667-fae68b312ec4_1_0aeb6bc6-e637-4882-b238-4c51b17207ca" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="92579290-c1ae-4045-a667-fae68b312ec4FRFM1"> <ul> <li> Subcontractor supervision </li> <li> Construction materials knowledge </li> <li> Blueprint interpretation </li> <li> Good communication skills </li> <li> Strong team player </li> <li> Good multi-task </li> <li> Supervisory experience </li> <li> Works well independently </li> </ul> <ul> <li> Commercial site supervision </li> <li> Prolog experience </li> <li> Construction Scheduling experienced in P3, sure track </li> <li> Commercial construction </li> <li> Project management skills </li> <li> Power and hand tools </li> <li> Computer proficient </li> </ul> </div> </div> </div> <div class="section" id="SECTION_WRKH9e7c3364-c2d7-4346-8dc2-9de6f01a547f" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle" id="SECTNAME_WRKH9e7c3364-c2d7-4346-8dc2-9de6f01a547f"> Work History</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_9e7c3364-c2d7-4346-8dc2-9de6f01a547f_1_53b34684-9e82-491e-b6b0-3aca4005c5d2" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJTIT1"> Construction Superintendent</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTD1"> 07/2017</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fEDDT1"> Current</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fCOMP1" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTA1" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJDES1" itemprop="description"> <ul> <li> Assisted in budgeting, bidding and the award of subcontractors. </li> <li> Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects. </li> <li> Coordinated required inspections with local jurisdictions. </li> <li> Coordinated required inspections with local jurisdictions. </li> <li> Followed standards and procedures to maintain safe work environment. </li> <li> Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools. </li> <li> Followed company procedures to maintain work environment in a neat and orderly condition. </li> <li> Loaded and unloaded building materials used for construction. </li> <li> Implemented changes requested by designers, owners or inspectors. </li> <li> Accurately read, understood, and carried out written instructions. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9e7c3364-c2d7-4346-8dc2-9de6f01a547f_2_10419332-df4b-48da-ba58-2abe960fdbc6" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJTIT2"> Owner -Operator</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTD2"> 04/2006</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fEDDT2"> 05/2017</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fCOMP2" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTA2" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJDES2" itemprop="description"> <ul> <li> Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements. </li> <li> Work in the foreclosure markets with the Leading Banks and Local Brokers. </li> <li> Manage and Maintained up to 1250 homes, for a fiscal year. </li> <li> Review plans and specs during the schematic design of pre-construction. </li> <li> Coordinate utility service providers per project schedules. </li> <li> Obtain building and specialty permits from local jurisdictional agencies. </li> <li> Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. </li> <li> Perform regular job site observations to provide direction for all general contractor personnel. </li> <li> Digitally archive weekly progress and technical photographs of all assigned projects. </li> <li> Prepare and followed through on all required punch lists. </li> <li> Oversee the entire building turnover process, while enhancing communication between all construction management. </li> <li> Prepare regular interval progress reports. </li> <li> Avoid construction delays by efficiently following through with all site inspections in a timely manner. </li> <li> Schedule all contractors and materials deliveries. </li> <li> Train and promoted continued education for all on-site crew members. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9e7c3364-c2d7-4346-8dc2-9de6f01a547f_3_b1c5a4ea-2762-4771-aaa7-eb6e62c084fd" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJTIT3"> Project Manager/Superintendent</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTD3"> 07/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fEDDT3"> 12/2005</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fCOMP3" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTA3" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJDES3" itemprop="description"> <ul> <li> Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion. </li> <li> Handled all payment application and change orders. </li> <li> Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests. </li> <li> Maintain budgets, process invoices and control overhead costs. </li> <li> Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. </li> <li> Performed regular job site observations to provide direction for all general contractor personnel. </li> <li> Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives. </li> <li> Reported the quality of performance on site to all site construction managers. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9e7c3364-c2d7-4346-8dc2-9de6f01a547f_4_de50c3b3-450d-498a-ac20-b19c79cb7273" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJTIT4"> Operations Manager</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTD4"> 06/2002</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fEDDT4"> 03/2003</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fCOMP4" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTA4" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJDES4" itemprop="description"> <ul> <li> Responsible for all operations of the warehouse, Installations of 22 million in systems furniture. </li> <li> Scheduled, monitored and inspected all work from start to customer orientation. </li> <li> Maintained budgets, processed invoices and controlled overhead costs. </li> <li> Offered technical assistance to service providers. </li> <li> Scheduled all contractors and materials deliveries. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9e7c3364-c2d7-4346-8dc2-9de6f01a547f_5_ad89d28f-938d-48b8-b86d-f3ce3c9a15b3" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJTIT5"> Project Manager</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTD5"> 08/1999</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fEDDT5"> 04/2002</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fCOMP5" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTA5" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJDES5" itemprop="description"> <ul> <li> Responsible for scheduling, monitoring overseeing all aspects of the project. </li> <li> Worked with owners directly. </li> <li> Maintained Budget processed Invoices and Billings. </li> <li> Worked in both Private and Public projects. </li> <li> Performed customer service and orientations in a professional manner. </li> <li> Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc. </li> <li> Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska. </li> <li> Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster. </li> <li> Construction took 11 month to completed and was completed on time, within budget with no claims. </li> <li> Position Held - Project Manager Project Size - 48.5 Million. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9e7c3364-c2d7-4346-8dc2-9de6f01a547f_6_122cf742-a67f-4453-9265-3ae75536033c" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJTIT6"> Superintendent / Project Engineer</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTD6"> 08/1991</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fEDDT6"> 03/1999</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fCOMP6" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTA6" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJDES6" itemprop="description"> <ul> <li> Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects. </li> <li> Scheduled, monitored all work in progress worked with Project Manager. </li> <li> Worked in all phases of project. </li> <li> Helped with Budget Control, Billings, Invoices. </li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9e7c3364-c2d7-4346-8dc2-9de6f01a547f_7_1842fdf8-accc-4e0e-bb1b-e77b5e77c000" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJTIT7"> Apprentice Carpenter, Journeyman Carpenter</span> <span> , </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTD7"> 08/1986</span> <span> to </span> <span class="jobdates" format="%m/%Y" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fEDDT7"> 04/1991</span> <br/> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fCOMP7" itemprop="name"> Company Name</span> <span> – </span> <span class="joblocation jobcity" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJSTA7" itemprop="addressRegion"> State</span> <br/> </span> <span class="jobline" id="9e7c3364-c2d7-4346-8dc2-9de6f01a547fJDES7" itemprop="description"> <ul> <li> Rough Framing, Form Work, Roofing systems, General Cleanup. </li> <li> 1990- 1992. </li> <li> Reading Plans, Layout, Surveying, Setup crews for work loads. </li> <li> Finish work, electrical, plumbing rough-in and top out. </li> </ul> </span> </div> </div> </div> </div>

CONSTRUCTION

PARALEGAL Summary Licensed Paralegal demonstrating confidence and tenacity in project analysis, as well as sound business judgment. Highlights Working knowledge of all aspects of the discovery process Demonstrated ability to conduct legal research using Westlaw Highly skilled at organizing and presenting information objectively Hands-on experience with PracticeMaster and Tabs3 legal Proficient in managing clerical duties pertinent to a law office Experience Paralegal January 2013 Company Name － State General Litigation, Commercial Litigation, Bankruptcy, Estate Planning, Worker's Compensation Researching legal issues on West Law; Digesting various legal documents and providing fact summary reports to attorney; Drafting issues via inter-office memorandums; Managing attorney's schedule by logging important dates and tasks on the company network; Reviewing and Analyzing attorney's work for grammar error; Drafting cover letters; Preparing motion packets; Corresponding with opposing counsel and Courthouse administration; Advising clients of changes in the status of their case; Scheduling depositions; Managing client files on company network through Company's practice management system, Practice Master; E-filing time-sensitive legal documents with various Courts; Preparing Pleadings Binders and Trial Exhibits for Court; Ardex Laboratories, 2050 Byberry Road. Receptionist January 2009 to January 2013 Company Name － City , State Provided quality customer service to guests upon entering lobby; Answered high volumes of calls on a multi-line phone system, and dispatched them according to priority; Organized and managed company data in Excel spreadsheets; Reviewed and separated paperwork submitted by each salesmen daily; Reviewed invoice information entered into MAS200; Generated weekly sales reports for each salesman; Advised inquiring customers of product order shipment and status changes; Managed hard copy files; faxed/emailed invoices and all other requested documents; Separated and dispersed mail to the addressed department; Maintained spreadsheets of all customer payments reported by salesmen according to business region; Applied all payments (checks, cash, and credit cards) to customer accounts according to salesman, location, and remittance advice; Processed all credit card transactions over company's terminal Deposited checks directly into company account using a PNC Pinnacle desktop scanner; Reviewed customer accounts for open invoices with a ninety day outstanding balance, and was entrusted to devise payment arrangements on a case-by-case basis to avoid excessive late fees and penalties; Tracked salesmen's expenses; Composed inter-office memorandums and account memorandums; Over the course of my final two weeks at Ardex Laboratories I trained two new hires in two positions (accounts receivables department and receptionist. Administrative Assistant January 2007 to January 2009 Provided quality customer service to people with diverse backgrounds; Answered phones on a multi-line system and dispatched them accordingly to priority; Scheduled and organized business/staff meetings and scheduled and organized appointments with clients; Drafted and typed proposals/invoices and other related documents on company letterhead; Made cold calls to customers that were due for maintenance; Faxed invoices; Entrusted to make managerial decisions to satisfy both the customer and the company's best interests; Maintained records for accounts receivable and accounts payable transactions; Responsible for all administrative duties as related to the Construction field such as filing customer orders, composing business letters, responding to legal matters, managing business accounts and being consulted for advertising ideas;. Customer Service Representative January 2005 to January 2007 Company Name Provided high quality customer service to Pilots and Business Aviation Companies; Communicated with pilots via radio to prepare lineman for estimated arrival and departure times; Provided and reviewed all catering and other accommodations for Pilots and Flight Attendants to ensure a comfortable flight; Scheduled hotel reservations and car rentals for Pilots and Crew; Permitted to use company vehicle; Scheduled aircraft preparation for departing flights; Input data and ticket information into POS system; All aspects of Administrative work such as typing, filing, answering phones and record keeping; Recognized for Customer Service Excellence at Atlantic Aviation. Education A.S : Paralegal Studies , 2012 Manor College Paralegal Studies American Bar Association approved institution Paralegal Certificate : 2012 Manor College American Bar Association approved institution High School Diploma : 2004 Nazareth Academy High School Middle States Association of Secondary Schools Skills accounts payable, accounts receivable, accounts receivables, Administrative, advertising, attorney, balance, credit, client, clients, Customer Service, Drafting, filing, Law, Legal, letters, Litigation, managerial, Managing, meetings, Access, Excel spreadsheets, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, network, Paralegal, phone system, POS, proposals, quality, radio, receptionist, record keeping, Researching, sales, scanner, Scheduling, spreadsheets, phones, answering phones, typing, Westlaw

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME530168879" style=" padding-top:0px; "> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_530168879_1_346268446" style=" padding-top:0px; "> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="530168879FNAM1"> </span> <span> </span> <span class="field" id="530168879LNAM1"> PARALEGAL</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM530168883" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM530168883"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_530168883_1_346273239" style=" padding-top:0px; "> <div class="field singlecolumn" id="530168883FRFM1"> <p align="LEFT"> Licensed Paralegal demonstrating confidence and tenacity in project analysis, as well as sound business judgment.</p> </div> </div> </div> <div class="section" id="SECTION_HILT530168885" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT530168885"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_530168885_1_346268468" style=" padding-top:0px; "> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="530168885SKC11"> <ul> <li> Working knowledge of all aspects of the discovery process</li> <li> Demonstrated ability to conduct legal research using Westlaw</li> <li> Highly skilled at organizing and presenting information objectively</li> </ul> </td> <td class="field twocol_2 charspace" id="530168885SKC21"> <ul> <li> Hands-on experience with PracticeMaster and Tabs3 legal</li> <li> Proficient in managing clerical duties pertinent to a law office</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM530169373" style=" padding-top:0px; "> </div> <div class="section" id="SECTION_EXPR530168886" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR530168886"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_530168886_1_346268451" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="530168886JTIT1"> Paralegal</span> <br/> <span> <span class="jobdates" format="%B %Y" id="530168886JSTD1"> January 2013</span> <span class="jobdates" format="%B %Y" id="530168886EDDT1"> </span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="530168886COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="530168886JCIT1" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="530168886JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="530168886JDES1" itemprop="description"> <ul> <li> General Litigation, Commercial Litigation, Bankruptcy, Estate Planning, Worker's Compensation Researching legal issues on West Law; Digesting various legal documents and providing fact summary reports to attorney; Drafting issues via inter-office memorandums; Managing attorney's schedule by logging important dates and tasks on the company network; Reviewing and Analyzing attorney's work for grammar error; Drafting cover letters; Preparing motion packets; Corresponding with opposing counsel and Courthouse administration; Advising clients of changes in the status of their case; Scheduling depositions; Managing client files on company network through Company's practice management system, Practice Master; E-filing time-sensitive legal documents with various Courts; Preparing Pleadings Binders and Trial Exhibits for Court; Ardex Laboratories, 2050 Byberry Road.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_530168886_2_346268453" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="530168886JTIT2"> Receptionist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="530168886JSTD2"> January 2009</span> <span> to </span> <span class="jobdates" format="%B %Y" id="530168886EDDT2"> January 2013</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="530168886COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="530168886JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="530168886JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="530168886JDES2" itemprop="description"> <ul> <li> Provided quality customer service to guests upon entering lobby; Answered high volumes of calls on a multi-line phone system, and dispatched them according to priority; Organized and managed company data in Excel spreadsheets; Reviewed and separated paperwork submitted by each salesmen daily; Reviewed invoice information entered into MAS200; Generated weekly sales reports for each salesman; Advised inquiring customers of product order shipment and status changes; Managed hard copy files; faxed/emailed invoices and all other requested documents; Separated and dispersed mail to the addressed department; Maintained spreadsheets of all customer payments reported by salesmen according to business region; Applied all payments (checks, cash, and credit cards) to customer accounts according to salesman, location, and remittance advice; Processed all credit card transactions over company's terminal Deposited checks directly into company account using a PNC Pinnacle desktop scanner; Reviewed customer accounts for open invoices with a ninety day outstanding balance, and was entrusted to devise payment arrangements on a case-by-case basis to avoid excessive late fees and penalties; Tracked salesmen's expenses; Composed inter-office memorandums and account memorandums; Over the course of my final two weeks at Ardex Laboratories I trained two new hires in two positions (accounts receivables department and receptionist.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_530168886_3_346268455" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="530168886JTIT3"> Administrative Assistant</span> <br/> <span> <span class="jobdates" format="%B %Y" id="530168886JSTD3"> January 2007</span> <span> to </span> <span class="jobdates" format="%B %Y" id="530168886EDDT3"> January 2009</span> </span> </span> <span class="paddedline"> <span class="jobline" id="530168886JDES3" itemprop="description"> <ul> <li> Provided quality customer service to people with diverse backgrounds; Answered phones on a multi-line system and dispatched them accordingly to priority; Scheduled and organized business/staff meetings and scheduled and organized appointments with clients; Drafted and typed proposals/invoices and other related documents on company letterhead; Made cold calls to customers that were due for maintenance; Faxed invoices; Entrusted to make managerial decisions to satisfy both the customer and the company's best interests; Maintained records for accounts receivable and accounts payable transactions; Responsible for all administrative duties as related to the Construction field such as filing customer orders, composing business letters, responding to legal matters, managing business accounts and being consulted for advertising ideas;.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_530168886_4_346268457" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="530168886JTIT4"> Customer Service Representative</span> <br/> <span> <span class="jobdates" format="%B %Y" id="530168886JSTD4"> January 2005</span> <span> to </span> <span class="jobdates" format="%B %Y" id="530168886EDDT4"> January 2007</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="530168886COMP4" itemprop="name"> Company Name</span> <span class="joblocation jobcity" id="530168886JCIT4" itemprop="addressLocality"> </span> <span class="joblocation jobstate" id="530168886JSTA4" itemprop="addressRegion"> </span> </span> <span class="paddedline"> <span class="jobline" id="530168886JDES4" itemprop="description"> <ul> <li> Provided high quality customer service to Pilots and Business Aviation Companies; Communicated with pilots via radio to prepare lineman for estimated arrival and departure times; Provided and reviewed all catering and other accommodations for Pilots and Flight Attendants to ensure a comfortable flight; Scheduled hotel reservations and car rentals for Pilots and Crew; Permitted to use company vehicle; Scheduled aircraft preparation for departing flights; Input data and ticket information into POS system; All aspects of Administrative work such as typing, filing, answering phones and record keeping; Recognized for Customer Service Excellence at Atlantic Aviation.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC530168888" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC530168888"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_530168888_1_346268460" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="530168888DGRE1" itemprop="name"> A.S</span> <span> : </span> <span class="programline" dependency="STUY" id="530168888STUY1"> Paralegal Studies</span> <span> , </span> <span class="jobdates" id="530168888GRYR1"> 2012</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="530168888SCHO1" itemprop="name"> Manor College</span> <span class="joblocation jobcity" id="530168888SCIT1"> </span> <span class="joblocation jobstate" id="530168888SSTA1"> </span> <span class="joblocation jobstate" id="530168888SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="530168888FRFM1"> Paralegal Studies</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_530168888_2_346268462" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="530168888DGRE2" itemprop="name"> American Bar Association approved institution Paralegal Certificate</span> <span> : </span> <span class="programline" dependency="STUY" id="530168888STUY2"> </span> <span class="jobdates" id="530168888GRYR2"> 2012</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="530168888SCHO2" itemprop="name"> Manor College</span> <span class="joblocation jobcity" id="530168888SCIT2"> </span> <span class="joblocation jobstate" id="530168888SSTA2"> </span> <span class="joblocation jobstate" id="530168888SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="530168888FRFM2"> American Bar Association approved institution</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_530168888_3_346268465" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="530168888DGRE3" itemprop="name"> High School Diploma</span> <span> : </span> <span class="programline" dependency="STUY" id="530168888STUY3"> </span> <span class="jobdates" id="530168888GRYR3"> 2004</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="530168888SCHO3" itemprop="name"> Nazareth Academy High School Middle States Association of Secondary Schools</span> <span class="joblocation jobcity" id="530168888SCIT3"> </span> <span class="joblocation jobstate" id="530168888SSTA3"> </span> <span class="joblocation jobstate" id="530168888SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="530168888FRFM3"> </span> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL530168903" style=" padding-top:0px; "> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL530168903"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_530168903_1_346268473" style=" padding-top:0px; "> <div class="field singlecolumn" id="530168903FRFM1"> accounts payable, accounts receivable, accounts receivables, Administrative, advertising, attorney, balance, credit, client, clients, Customer Service, Drafting, filing, Law, Legal, letters, Litigation, managerial, Managing, meetings, Access, Excel spreadsheets, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, network, Paralegal, phone system, POS, proposals, quality, radio, receptionist, record keeping, Researching, sales, scanner, Scheduling, spreadsheets, phones, answering phones, typing, Westlaw</div> </div> </div> </div>

AVIATION

ENGINEERING PLANNING MANAGER Experience Engineering Planning Manager May 2015 to August 2017 Company Name － City , State Company manufactures ankle monitoring systems. Maintain inventory. Maintain Manufacturing Orders issues and receipts. Senior Manufacturing Project Engineer May 1996 to March 2015 Company Name － City , State Company (OEM and CMS) manufactures PCB's, DH tools and electronics, box builds, etc. Supervise Planning Departments. This involved reviewing orders, monitoring shortages and reviewing work order reports for any discrepancies, which resulted in reducing delivery times to the customer. Coordinate with purchasing for proper scheduling of component parts from drawings and bills of material. Results were a faster turnaround times to the customer. Resolve customer issues involving deliveries, both in plant and at the customers' location. Results were improved customer relations. Translate customer documentation into our planning system for accurate processing. Implement a paperless document, and capacity/demand system, that resulted in faster turnaround. Train employees in MRP software, capacity/demand, and a paperless manufacturing system. Results were improved product quality and shipment improvements. Production Planner June 1995 to May 1996 Company Name － City , State Company (OEM) manufactures engine panels and gauges. Determine labor requirements for meeting production schedule and improving deliveries. Determine ship dates, order and maintain inventories, and schedule work through the department. Results were lower inventories and improved deliveries. Production Manager July 1994 to June 1995 Company Name － City , State Company (OEM) manufactures battery and cell research equipment. Determine the production schedule and material/ labor requirements. Responsibilities included planning, purchasing, engineering, production engineering, shipping/receiving, drafting, and developing outside vendors. Department Supervisor/Planner December 1992 to July 1994 Company Name － City , State Company (OEM) manufactures engine panels and gauges. Determine labor requirements for production schedule. Results include lower costs. Plan ship dates, order and maintain inventories, and schedule work through the department. Improvements in customers' costs were seen. Manage order ship dates for customers. Improved overall shipments. Production Supervisor January 1988 to January 1992 Company Name － City , State Company (OEM) manufactured pcb's and test equipment. Supervisor for high volume printed wiring board assemblies. Plan work schedule for department to improve shipments. Manage people, and process, to ensure a continuous flow of product through the operation. Results were faster shipments and improved costs. Manufacturing Engineer January 1981 to January 1988 Company Name － City , State Company (OEM) manufactures Variable Speed Drives. Plan products for the division. Implemented procedures that improved shipments. Manufacturing engineer for variable speed drives. Includes testing, assembly of parts, designing BOM's, router's, special instructions and installation. This help improve manufacturing output. Liaison between engineering, manufacturing, and field service in resolving, and improving, manufacturing. Promoted to various positions from inventory control, production control supervisor, and production supervisor. Education Bachelor of Business Administration : 1996 Langston University － City , State Magna Cum Laude GPA: 3.5 Summary Seeking a long term position. Supervise/manage planning departments for 10 years and improvements were seen in production rates and shipments. Manage/supervise estimating and quoting departments and reduced costs. Experience in reviewing documentation such as BOM's, routings, SOP's, routings, and change management, which led to reduced costs and improved deliveries. Implement a demand/capacity system and electronic work instruction system, which led to faster shipments to the customer. Experience includes ISO, Lean, Six Sigma, and APICS environments. MRP/ ERP systems include WDS, Syteline, Microsoft Great Plains, and others. Certifications SharePoint (Advanced) Adobe Acrobat (Advanced) MRP/ERP (Advanced) Altium/Protel (Intermediate) Excel (Advanced) AutoCAD (User) Word (Intermediate) CompliantPro (Advanced) PowerPoint (Intermediate) Shop Floor Control (Advanced) Access (User) Polydyne Quote Software (Intermediate) Windows (Advanced) WDS MRP Software (Advanced) Outlook (Advanced) Syteline MRP Software (Intermediate) Project (Intermediate) MS Great Plains (Intermediate) Skills Adobe Acrobat, AutoCAD, CMS, customer relations, delivery, designing, documentation, drafting, electronics, Train employees, ERP, Great Plains, Maintain inventory, inventory control, Manufacturing engineer, Access, Excel, Outlook, PowerPoint, SharePoint, Windows, Word, MRP, Protel, purchasing, quality, receiving, research, router, scheduling, shipping, Supervisor, test equipment, wiring

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAMEf79f947a-61b9-4128-b724-fc6d337549a7" style="padding-top:NaNpx;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_f79f947a-61b9-4128-b724-fc6d337549a7_1_65bba797-8b11-465f-8357-eb5c30ae0aa5" style="padding-top:NaNpx;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="f79f947a-61b9-4128-b724-fc6d337549a7FNAM1"> </span> <span> </span> <span class="field" id="f79f947a-61b9-4128-b724-fc6d337549a7LNAM1"> ENGINEERING PLANNING MANAGER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_EXPR9f9cfcba-4e48-4232-8073-d7222757a8a1" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR9f9cfcba-4e48-4232-8073-d7222757a8a1"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_9f9cfcba-4e48-4232-8073-d7222757a8a1_1_a5be36d2-9455-4937-95f9-17f8cb5ed4fb" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JTIT1"> Engineering Planning Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTD1"> May 2015</span> <span> to </span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1EDDT1"> August 2017</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9f9cfcba-4e48-4232-8073-d7222757a8a1COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JDES1" itemprop="description"> <ul> <li> Company manufactures ankle monitoring systems.</li> <li> Maintain inventory.</li> <li> Maintain Manufacturing Orders issues and receipts.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9f9cfcba-4e48-4232-8073-d7222757a8a1_2_3d75fc6f-2df9-4a44-96b7-df7b46807488" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JTIT2"> Senior Manufacturing Project Engineer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTD2"> May 1996</span> <span> to </span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1EDDT2"> March 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9f9cfcba-4e48-4232-8073-d7222757a8a1COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JDES2" itemprop="description"> <ul> <li> Company (OEM and CMS) manufactures PCB's, DH tools and electronics, box builds, etc.</li> <li> Supervise Planning Departments.</li> <li> This involved reviewing orders, monitoring shortages and reviewing work order reports for any discrepancies, which resulted in reducing delivery times to the customer.</li> <li> Coordinate with purchasing for proper scheduling of component parts from drawings and bills of material.</li> <li> Results were a faster turnaround times to the customer.</li> <li> Resolve customer issues involving deliveries, both in plant and at the customers' location.</li> <li> Results were improved customer relations.</li> <li> Translate customer documentation into our planning system for accurate processing.</li> <li> Implement a paperless document, and capacity/demand system, that resulted in faster turnaround.</li> <li> Train employees in MRP software, capacity/demand, and a paperless manufacturing system.</li> <li> Results were improved product quality and shipment improvements.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9f9cfcba-4e48-4232-8073-d7222757a8a1_3_7839d693-9cd7-4ad9-b451-7d22fa6c8970" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JTIT3"> Production Planner</span> <br/> <span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTD3"> June 1995</span> <span> to </span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1EDDT3"> May 1996</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9f9cfcba-4e48-4232-8073-d7222757a8a1COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JDES3" itemprop="description"> <ul> <li> Company (OEM) manufactures engine panels and gauges.</li> <li> Determine labor requirements for meeting production schedule and improving deliveries.</li> <li> Determine ship dates, order and maintain inventories, and schedule work through the department.</li> <li> Results were lower inventories and improved deliveries.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9f9cfcba-4e48-4232-8073-d7222757a8a1_4_45952bbc-ef0a-4d8a-a834-7686d0275baa" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JTIT4"> Production Manager</span> <br/> <span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTD4"> July 1994</span> <span> to </span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1EDDT4"> June 1995</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9f9cfcba-4e48-4232-8073-d7222757a8a1COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTA4" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JDES4" itemprop="description"> <ul> <li> Company (OEM) manufactures battery and cell research equipment.</li> <li> Determine the production schedule and material/ labor requirements.</li> <li> Responsibilities included planning, purchasing, engineering, production engineering, shipping/receiving, drafting, and developing outside vendors.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9f9cfcba-4e48-4232-8073-d7222757a8a1_5_4e03475f-e8b8-4ebd-8196-3c2a57e391d6" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JTIT5"> Department Supervisor/Planner</span> <br/> <span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTD5"> December 1992</span> <span> to </span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1EDDT5"> July 1994</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9f9cfcba-4e48-4232-8073-d7222757a8a1COMP5" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JCIT5" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTA5" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JDES5" itemprop="description"> <ul> <li> Company (OEM) manufactures engine panels and gauges.</li> <li> Determine labor requirements for production schedule.</li> <li> Results include lower costs.</li> <li> Plan ship dates, order and maintain inventories, and schedule work through the department.</li> <li> Improvements in customers' costs were seen.</li> <li> Manage order ship dates for customers.</li> <li> Improved overall shipments.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9f9cfcba-4e48-4232-8073-d7222757a8a1_6_e4a213ed-1df1-4613-ab04-76d790a667f5" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JTIT6"> Production Supervisor</span> <br/> <span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTD6"> January 1988</span> <span> to </span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1EDDT6"> January 1992</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9f9cfcba-4e48-4232-8073-d7222757a8a1COMP6" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JCIT6" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTA6" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JDES6" itemprop="description"> <ul> <li> Company (OEM) manufactured pcb's and test equipment.</li> <li> Supervisor for high volume printed wiring board assemblies.</li> <li> Plan work schedule for department to improve shipments.</li> <li> Manage people, and process, to ensure a continuous flow of product through the operation.</li> <li> Results were faster shipments and improved costs.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_9f9cfcba-4e48-4232-8073-d7222757a8a1_7_c9a67096-1b9b-4197-9cf0-62f1a2983135" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JTIT7"> Manufacturing Engineer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTD7"> January 1981</span> <span> to </span> <span class="jobdates" format="%B %Y" id="9f9cfcba-4e48-4232-8073-d7222757a8a1EDDT7"> January 1988</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="9f9cfcba-4e48-4232-8073-d7222757a8a1COMP7" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JCIT7" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JSTA7" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="9f9cfcba-4e48-4232-8073-d7222757a8a1JDES7" itemprop="description"> <ul> <li> Company (OEM) manufactures Variable Speed Drives.</li> <li> Plan products for the division.</li> <li> Implemented procedures that improved shipments.</li> <li> Manufacturing engineer for variable speed drives.</li> <li> Includes testing, assembly of parts, designing BOM's, router's, special instructions and installation.</li> <li> This help improve manufacturing output.</li> <li> Liaison between engineering, manufacturing, and field service in resolving, and improving, manufacturing.</li> <li> Promoted to various positions from inventory control, production control supervisor, and production supervisor.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC17990890-25f9-4e06-a26b-8ff5c1018f68" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC17990890-25f9-4e06-a26b-8ff5c1018f68"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_17990890-25f9-4e06-a26b-8ff5c1018f68_1_5c2401bf-364f-4b7d-a6e9-372cd6a16e1e" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:NaNpx;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="17990890-25f9-4e06-a26b-8ff5c1018f68DGRE1" itemprop="name"> Bachelor of Business Administration</span> <span> : </span> <span class="programline" dependency="STUY" id="17990890-25f9-4e06-a26b-8ff5c1018f68STUY1"> </span> <span class="jobdates" id="17990890-25f9-4e06-a26b-8ff5c1018f68GRYR1"> 1996</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="17990890-25f9-4e06-a26b-8ff5c1018f68SCHO1" itemprop="name"> Langston University</span> <span> － </span> <span class="joblocation jobcity" id="17990890-25f9-4e06-a26b-8ff5c1018f68SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="17990890-25f9-4e06-a26b-8ff5c1018f68SSTA1"> State</span> <span class="joblocation jobstate" id="17990890-25f9-4e06-a26b-8ff5c1018f68SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="17990890-25f9-4e06-a26b-8ff5c1018f68FRFM1"> Magna Cum Laude GPA: 3.5</span> </span> </div> </div> </div> <div class="section" id="SECTION_SUMMb194c255-e0fd-47d2-87e5-2ec0c26f9c23" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMMb194c255-e0fd-47d2-87e5-2ec0c26f9c23"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_b194c255-e0fd-47d2-87e5-2ec0c26f9c23_1_bbd07a1e-45ca-47a1-af03-c13a3b8e8cd7" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="b194c255-e0fd-47d2-87e5-2ec0c26f9c23FRFM1"> Seeking a long term position. Supervise/manage planning departments for 10 years and improvements were seen in production rates and shipments. Manage/supervise estimating and quoting departments and reduced costs. Experience in reviewing documentation such as BOM's, routings, SOP's, routings, and change management, which led to reduced costs and improved deliveries. Implement a demand/capacity system and electronic work instruction system, which led to faster shipments to the customer. Experience includes ISO, Lean, Six Sigma, and APICS environments. MRP/ ERP systems include WDS, Syteline, Microsoft Great Plains, and others.</div> </div> </div> <div class="section" id="SECTION_CERT75fa0ab8-241d-4126-bd26-f83f9e390a9e" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_CERT75fa0ab8-241d-4126-bd26-f83f9e390a9e"> Certifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_75fa0ab8-241d-4126-bd26-f83f9e390a9e_1_7ed532f5-d48b-49ee-81ff-f87761c95ef1" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="75fa0ab8-241d-4126-bd26-f83f9e390a9eFRFM1"> SharePoint (Advanced) Adobe Acrobat (Advanced) MRP/ERP (Advanced) Altium/Protel (Intermediate) Excel (Advanced) AutoCAD (User) Word (Intermediate) CompliantPro (Advanced) PowerPoint (Intermediate) Shop Floor Control (Advanced) Access (User) Polydyne Quote Software (Intermediate) Windows (Advanced) WDS MRP Software (Advanced) Outlook (Advanced) Syteline MRP Software (Intermediate) Project (Intermediate) MS Great Plains (Intermediate) </div> </div> </div> <div class="section" id="SECTION_SKLL24f0bd08-355e-40a4-a56e-8c0a1eb6c8ff" style="padding-top:NaNpx;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL24f0bd08-355e-40a4-a56e-8c0a1eb6c8ff"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_24f0bd08-355e-40a4-a56e-8c0a1eb6c8ff_1_84dc9b1b-9199-42f2-a090-635b30940525" style="padding-top:NaNpx;"> <div class="field singlecolumn" id="24f0bd08-355e-40a4-a56e-8c0a1eb6c8ffFRFM1"> Adobe Acrobat, AutoCAD, CMS, customer relations, delivery, designing, documentation, drafting, electronics, Train employees, ERP, Great Plains, Maintain inventory, inventory control, Manufacturing engineer, Access, Excel, Outlook, PowerPoint, SharePoint, Windows, Word, MRP, Protel, purchasing, quality, receiving, research, router, scheduling, shipping, Supervisor, test equipment, wiring</div> </div> </div> </div>

ENGINEERING

PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Profile Skilled and awarded Personal and Business Banker whose talents shine in a competitive, innovative and creative environment. Track record of exceeding sales goals, improving client retention and growing customer base. Team player who truly believes in providing clients with the utmost client experience. Has a contagious energy that surrounds the environment she works in. E xperienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment. Core Accomplishments Top Personal Banker and Business Advocate in the District Received The Star Credit Award Received The National Achiever Banker Award Received numerous awards for exceeding sales goals and customers satisfactions. Received Most Balanced Performer Award. Received Employee of the Year Award. Received several Employee of the Month Awards. Received Sales Winner Awards An MVP Award Winner A Productivity Award Winner Received Community Top Personal Banker Award Received numerous letters of appreciation and recognition from numbers of highly satisfied customers Ranked among the top Telephone Bankers and Customer Service Representatives in the Nation Received Highest Quality Score Award as Telephone Banker. Professional Experience PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Dec 2013 Company Name － City , State Consistently a top performing Personal Banker and Business Advocate in the district. Received a Star Credit Award. Recognized for achieving the highest number of partner referrals which includes mortgages, merchant services, payroll services and insurance products. Frequent recipient of customers recognition for providing exceptional customer service experience. Relationship Banker, Small Business Specialist, Investment Representative Nov 2009 to Aug 2013 Company Name － City , State Played a vital role in the customer banking experience. Built relationships with customers by providing them with products and services to meet their needs. Acquired, retained, deepened and managed relationships with customers. Generated growth in balances through sales, marketing, promotion and referral of products and services. Delivered outstanding customer experience and helped Branch meet sales objectives contributed to the success of the firm. Managed, maintained and developed assigned portfolio of customers. Profiled customers. Uncovered high potential and high balanced customers. Uncovered customer's financial needs and provided them product and service recommendations. Developed and cultivated existing customer relationships. Called existing and prospect customers. Partnered with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure customers get access to experts who can help them with specialized financial needs. Responsible in opening Consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues. Participated in and occasionally facilitated daily branch team meetings. Assisted with coaching and training new bankers, tellers and other branch professionals. Participated in special projects, sales campaigns and assignments as requested. Identified and resolved complex client service opportunities. Received a National Achiever Banker Award, Employee of the Month Award, Consistently exceeded monthly sales goals, Received recognition as one of Top Bankers in Arizona Market, District, and Community. Recognized for consistently providing customers with the utmost customer experience and for deepening and sustaining customers banking relationship. Was licensed in Investment- Series 6, 63 and Insurance. Trained as a Small Business Specialist. Personal banker. Jun 2009 to Oct 2009 Company Name － City , State Engaged in sales and service activities in a traditional branch setting. Opened consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues. Referred customers to other areas of U.S. Bank when appropriate. Converted service opportunities into sales events. Acquired, retained, deepened and managed relationships with customers. Responsible for generating growth in balances through the sale, marketing, promotion and referral of products and services. Provided banking sales solutions for deposit, loan and investment products. Acquired new clients and developed current book of business. Supported the branch in achieving sales goals. Provided sales and service assistance to customers. Developed and maintained broad knowledge of products and services to appropriately support client needs. Ensured compliance with operational, security and audit procedures and policies. Participated in special projects, sales campaigns and assignments as requested. Trained as a Business Banker and participated in extensive loan processing role. Telephone Banker/ Customer Service Representative Oct 2007 to Jun 2009 Company Name － City , State Answered inbound calls pertaining to customers questions and concerns regarding their accounts. Serviced customers existing accounts. Recommended new products and services. Overcame customers banking concerns which include some escalated issues by recommending solutions and by providing utmost client experience. Achieved aggressive sales goals which were measured in daily basis. Maintained a well balanced performancein the field of Sales and Customer Satisfactions. Referred customers to specialists when necessary. Assisted supervisors and managers in retaining new and existing employees. Served as a mentor shadower to other telephone bankers and customer service representatives. Assisted supervisors in coaching other bankers and customer service representatives. Provided and shared best practices to fellow employees. Education Bachelor's Degree , Social Work St. Bridget's College － City , Philippines Passed the Licensing exam in Social Work Skills Leadership Marketing Motivation Multi-unit Operation Management Negotiation Skills New Business Development Operations Start-Up Organizational Restructure and Change Outsourcing Performance Analysis Problem Resolution Project Management Project Planning Public Relations Sales, Sales Analysis Service Quality Improvement, Staff Development Staff Motivation, Staff Training Change Implementation Communication Skills Community Outreach Cross-Cultural Communications Customer Relations Departmental Operations Management Diverse Market/Industry Knowledge Event Management and Promotion Expense Control Fast Learner Hard-worker Interpersonal Skills Staff-Retention Programs Start-Ups and Acquisitions Team Building Team Leadership Team Player

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME536589997" style=" padding-top:0px; "> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_536589997_1_350341070" style=" padding-top:0px; "> <div class="name" itemprop="name"> <span class="field fName" id="536589997FNAM1"> </span> <span> </span> <span class="field" id="536589997LNAM1"> PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE</span> </div> </div> </div> <div class="section" id="SECTION_SUMM536589999" style=" padding-top:10px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SUMM536589999"> Profile</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_536589999_1_350341081" style=" padding-top:0px; "> <div class="field singlecolumn" id="536589999FRFM1"> <p align="LEFT"> Skilled and awarded Personal and Business Banker whose talents shine in a competitive, innovative and creative environment. Track record of exceeding sales goals, improving client retention and growing customer base. Team player who truly believes in providing clients with the utmost client experience. Has a contagious energy that surrounds the environment she works in. E<font> xperienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment.</font> </p> <p> <font> <br/> </font> </p> </div> </div> </div> <div class="section" id="SECTION_ACCM536590371" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_ACCM536590371"> Core Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_536590371_1_350362408" style=" padding-top:0px; "> <div class="field singlecolumn" id="536590371FRFM1"> <ul> <li> Top Personal Banker and Business Advocate in the District </li> <li> Received The Star Credit Award</li> <li> Received The National Achiever Banker Award</li> <li> Received numerous awards for exceeding sales goals and customers satisfactions. </li> <li> Received Most Balanced Performer Award. </li> <li> Received Employee of the Year Award. </li> <li> Received several Employee of the Month Awards. </li> <li> Received Sales Winner Awards </li> <li> An MVP Award Winner </li> <li> A Productivity Award Winner </li> <li> Received Community Top Personal Banker Award </li> <li> Received numerous letters of appreciation and recognition from numbers of highly satisfied customers</li> <li> Ranked among the top Telephone Bankers and Customer Service Representatives in the Nation</li> <li> Received Highest Quality Score Award as Telephone Banker. </li> </ul> </div> </div> </div> <div class="section" id="SECTION_EXPR536590001" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EXPR536590001"> Professional Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_536590001_1_350346013" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="536590001JTIT1"> PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="536590001JSTD1"> Dec 2013</span> <span class="jobdates" format="%b %Y" id="536590001EDDT1"> </span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="536590001COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="536590001JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="536590001JSTA1" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="536590001JDES1" itemprop="description"> <p align="LEFT"> Consistently a top performing Personal Banker and Business Advocate in the district. Received a Star Credit Award. Recognized for achieving the highest number of partner referrals which includes mortgages, merchant services, payroll services and insurance products. Frequent recipient of customers recognition for providing exceptional customer service experience.</p> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_536590001_2_350341075" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="536590001JTIT2"> Relationship Banker, Small Business Specialist, Investment Representative</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="536590001JSTD2"> Nov 2009</span> <span> to </span> <span class="jobdates" format="%b %Y" id="536590001EDDT2"> Aug 2013</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="536590001COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="536590001JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="536590001JSTA2" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="536590001JDES2" itemprop="description"> <ul> <li> Played a vital role in the customer banking experience.</li> <li> Built relationships with customers by providing them with products and services to meet their needs.</li> <li> Acquired, retained, deepened and managed relationships with customers.</li> <li> Generated growth in balances through sales, marketing, promotion and referral of products and services.</li> <li> Delivered outstanding customer experience and helped Branch meet sales objectives contributed to the success of the firm.</li> <li> Managed, maintained and developed assigned portfolio of customers.</li> <li> Profiled customers.</li> <li> Uncovered high potential and high balanced customers.</li> <li> Uncovered customer's financial needs and provided them product and service recommendations.</li> <li> Developed and cultivated existing customer relationships.</li> <li> Called existing and prospect customers.</li> <li> Partnered with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure customers get access to experts who can help them with specialized financial needs.</li> <li> Responsible in opening Consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues.</li> <li> Participated in and occasionally facilitated daily branch team meetings.</li> <li> Assisted with coaching and training new bankers, tellers and other branch professionals.</li> <li> Participated in special projects, sales campaigns and assignments as requested.</li> <li> Identified and resolved complex client service opportunities.</li> <li> Received a National Achiever Banker Award, Employee of the Month Award, Consistently exceeded monthly sales goals, Received recognition as one of Top Bankers in Arizona Market, District, and Community.</li> <li> Recognized for consistently providing customers with the utmost customer experience and for deepening and sustaining customers banking relationship.</li> <li> Was licensed in Investment- Series 6, 63 and Insurance.</li> <li> Trained as a Small Business Specialist.</li> <li> Personal banker.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_536590001_3_350341077" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="536590001JTIT3"> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="536590001JSTD3"> Jun 2009</span> <span> to </span> <span class="jobdates" format="%b %Y" id="536590001EDDT3"> Oct 2009</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="536590001COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="536590001JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="536590001JSTA3" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="536590001JDES3" itemprop="description"> <ul> <li> Engaged in sales and service activities in a traditional branch setting.</li> <li> Opened consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues.</li> <li> Referred customers to other areas of U.S.</li> <li> Bank when appropriate.</li> <li> Converted service opportunities into sales events.</li> <li> Acquired, retained, deepened and managed relationships with customers.</li> <li> Responsible for generating growth in balances through the sale, marketing, promotion and referral of products and services.</li> <li> Provided banking sales solutions for deposit, loan and investment products.</li> <li> Acquired new clients and developed current book of business.</li> <li> Supported the branch in achieving sales goals.</li> <li> Provided sales and service assistance to customers.</li> <li> Developed and maintained broad knowledge of products and services to appropriately support client needs.</li> <li> Ensured compliance with operational, security and audit procedures and policies.</li> <li> Participated in special projects, sales campaigns and assignments as requested.</li> <li> Trained as a Business Banker and participated in extensive loan processing role.</li> </ul> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_536590001_4_350341079" itemscope="" itemtype="https://schema.org/Organization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="536590001JTIT4"> Telephone Banker/ Customer Service Representative</span> <span> </span> <span class="datesWrapper"> <span class="jobdates" format="%b %Y" id="536590001JSTD4"> Oct 2007</span> <span> to </span> <span class="jobdates" format="%b %Y" id="536590001EDDT4"> Jun 2009</span> <br/> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="536590001COMP4" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="536590001JCIT4" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="536590001JSTA4" itemprop="addressRegion"> State</span> </span> <span class="jobline" id="536590001JDES4" itemprop="description"> <ul> <li> Answered inbound calls pertaining to customers questions and concerns regarding their accounts.</li> <li> Serviced customers existing accounts.</li> <li> Recommended new products and services.</li> <li> Overcame customers banking concerns which include some escalated issues by recommending solutions and by providing utmost client experience.</li> <li> Achieved aggressive sales goals which were measured in daily basis.</li> <li> Maintained a well balanced performancein the field of Sales and Customer Satisfactions.</li> <li> Referred customers to specialists when necessary.</li> <li> Assisted supervisors and managers in retaining new and existing employees.</li> <li> Served as a mentor shadower to other telephone bankers and customer service representatives.</li> <li> Assisted supervisors in coaching other bankers and customer service representatives.</li> <li> Provided and shared best practices to fellow employees.</li> </ul> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC536590002" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_EDUC536590002"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_536590002_1_350341080" itemscope="" itemtype="https://schema.org/EducationalOrganization" style=" padding-top:0px; "> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" id="536590002DGRE1" itemprop="name"> Bachelor's Degree</span> <span> , </span> <span class="programline" id="536590002STUY1"> Social Work</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" id="536590002SCHO1" itemprop="name"> St. Bridget's College</span> <span> － </span> <span class="joblocation jobcity" id="536590002SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="536590002SSTA1"> </span> <span class="joblocation jobstate" id="536590002SCNT1"> Philippines</span> </span> <span class="field" id="536590002FRFM1"> <p align="LEFT"> Passed the Licensing exam in Social Work</p> </span> </div> </div> </div> <div class="section" id="SECTION_SKLL536590011" style=" padding-top:0px; "> <div class="heading bottomborder"> <div class="sectiontitle" id="SECTNAME_SKLL536590011"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_536590011_1_350341082" style=" padding-top:0px; "> <div class="field singlecolumn" id="536590011FRFM1"> <ul> <li> Leadership</li> <li> Marketing</li> <li> Motivation</li> <li> Multi-unit Operation Management</li> <li> Negotiation Skills</li> <li> New Business Development</li> <li> Operations Start-Up</li> <li> Organizational Restructure and Change</li> <li> Outsourcing</li> <li> Performance Analysis</li> <li> Problem Resolution Project Management</li> <li> Project Planning</li> <li> Public Relations</li> <li> Sales, Sales Analysis</li> <li> Service Quality Improvement,</li> <li> Staff Development</li> <li> Staff Motivation,</li> <li> Staff Training</li> <li> Change Implementation</li> <li> Communication Skills</li> <li> Community Outreach</li> <li> Cross-Cultural Communications</li> <li> Customer Relations</li> <li> Departmental Operations Management</li> <li> Diverse Market/Industry Knowledge</li> <li> Event Management and Promotion</li> <li> Expense Control</li> <li> Fast Learner</li> <li> Hard-worker</li> <li> Interpersonal Skills</li> <li> Staff-Retention Programs</li> <li> Start-Ups and Acquisitions</li> <li> Team Building</li> <li> Team Leadership</li> <li> Team Player </li> </ul> </div> </div> </div> </div>

ADVOCATE

SALES ENGINEER Summary I am currently looking to advance my career in a position that offers a greater challenge, and the opportunity to enhance the company's productivity and reputation. With my educational background and the experience which I have gained in my previous position, I can effectively connect with customers, sales team, and the professional services department. Skills Strong analytical skills Excellent communication skills Strong interpersonal skills Critical thinker Data mining Data quality Data warehousing Database management Experience Sales Engineer November 2016 to May 2017 Company Name － City , State Deliver insight to clients via Webex about Mirth Solutions, primarily Mirth Connect, appliances and other NextGen Product solutions. Prepare a sales reports via salesforce by collecting, analyzing, and summarizing sales information and R&D and application trends. Provide expert level product consultation to align implementation deliverables with client expectations and sales objectives. Perform current state reviews and future state recommendations to enhance productivity and increase ROI. Achieved organizational objectives for the development and delivery of complex, multi-product proposals such as quotes, RFP's, and SOW's; to be delivered within timely and accurate manner. Review all proposals, whether by writing new content, editing technical content, and coaching other team members while ensuring that the proposal was compliant, compelling and aligned to client requirements and business drivers. EHR Application Specialist April 2014 to March 2016 Company Name － City , State Reviewed and analyzed pre-existing artifacts and associated applications to understand as-is process. Troubleshoot EHR/EMR case for Hosted clients by locating, reproducing issue, and using SQL Server Management Studio, SQL Statements, SQL Profiler, SQL Tracing. Communicate with development team regarding the application Defects and Enhancement Request while working with the support team to ensure the team meets goals at all times. Analyze and independently identify complex problems within the content-based software and/or a stakeholder's data to create requirements. Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions in order to determine the most appropriate way to define requirements. Xaxis, (24/7 Media. Business Data Analyst December 2013 to January 2014 Company Name － City , State Monitor, Analyzing, and Optimizing campaigns via Open Ad Stream (Ad Server), AppNexus, and Saleforce while being an expert on all areas of the sites and be able to make recommendations on placements based on key categories and clients. Understand the varied needs of and specific business objectives/goals of Client. Analyzing and identifying the trends and/or issues within data, and be able to make changes and/or recommendations to optimize. Perform regular quality checks (QC) of large data sets and large data loads through Oracle. Extracted, compiled and tracked data, and analyzed data to generate reports using advanced Excel functions to generate spreadsheets and pivot tables. Manage deliverables and requests for new retailers, items and data coverage. Data management tasks including receiving retail data from partners, data scrubbing, data loading into OAS application, data attribution and mapping. Education and Training B.S : Business Administration, Management & Marketing Option , May 2014 The Pennsylvania State University Business Administration, Management & Marketing Option 3.51 Dean's List (6) Master of Professional Studies in Data Analytics – Business Analytics Option , 2018 The Pennsylvania State University － City , State Master of Professional Studies : Data Analytics - Business Analytics Option , Present The Pennsylvania State University Data Analytics - Business Analytics Option 3.71 Marketing Assistant , October 2014 I.C.A.P (Indian Cultural Association of Pennsylvania) － City , State Marketing Assistant Complete event planning by analyzing budgetary constraints *Gain communication and relationship building skills while interacting with members during event setups *Market events through social media, while marketing the brand through self-branding Interests SASA (South Asian Student Association), Penn State Abington Vice President / Event Coordinator / Technical analysis September 2010 - May 2014 *Plan events to increase communication and cultural awareness on campus and in the community *Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles. Languages Trilingual - English, Hindi, and Guajarati Technical Qualifications Communication: Trilingual – English, Hindi, and Gujarati Documentation Tools: Microsoft Office Suite, Enterprise Architect Project Management: JIRA, Rally Methodologies: SDLC, Agile, and Scrum Language Familiarity: SQL, CSS, JavaScript, XML, HTML, XHTML, and HTML5 Data BI Tools: Tableau, R, SAS, and Excel Database Tools: MySQL, Microsoft SQL Server, and Oracle Network Software: Citric and MS Remote desktop CRM Applications: Salesforce, and Service Desk Enterprise Operating Systems: Windows XP/Vista/7/8/, Mac OSX 10, iOS, Android Additional Information SASA (South Asian Student Association), Penn State Abington Vice President / Event Coordinator / Technical analysis September 2010 - May 2014 *Plan events to increase communication and cultural awareness on campus and in the community *Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles.

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME1018282900" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_1018282900_1_676519779" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="1018282900FNAM1"> </span> <span> </span> <span class="field" id="1018282900LNAM1"> SALES ENGINEER</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM1018282914" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM1018282914"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1018282914_1_676519787" style="padding-top:0px;"> <div class="field singlecolumn" id="1018282914FRFM1"> I am currently looking to advance my career in a position that offers a greater challenge, and the opportunity to enhance the company's productivity and reputation. With my educational background and the experience which I have gained in my previous position, I can effectively connect with customers, sales team, and the professional services department.</div> </div> </div> <div class="section" id="SECTION_HILT1018282918" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT1018282918"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1018282918_1_676523548" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="1018282918SKC11"> <ul> <li class=""> Strong analytical skills</li> <li class=""> Excellent communication skills </li> <li class=""> Strong interpersonal skills</li> <li class=""> Critical thinker</li> </ul> </td> <td class="field twocol_2 charspace" id="1018282918SKC21"> <ul> <li> Data mining</li> <li> Data quality</li> <li> Data warehousing</li> <li> <span class=""> Database management </span> </li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_EXPR1018282909" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR1018282909"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1018282909_1_676519781" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1018282909JTIT1"> Sales Engineer</span> <br/> <span> <span class="jobdates" format="%B %Y" id="1018282909JSTD1"> November 2016</span> <span> to </span> <span class="jobdates" format="%B %Y" id="1018282909EDDT1"> May 2017</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1018282909COMP1" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1018282909JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1018282909JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1018282909JDES1" itemprop="description"> <ul> <li> Deliver insight to clients via Webex about Mirth Solutions, primarily Mirth Connect, appliances and other NextGen Product solutions.</li> <li> Prepare a sales reports via salesforce by collecting, analyzing, and summarizing sales information and R&amp;D and application trends.</li> <li> Provide expert level product consultation to align implementation deliverables with client expectations and sales objectives.</li> <li> Perform current state reviews and future state recommendations to enhance productivity and increase ROI.</li> <li> Achieved organizational objectives for the development and delivery of complex, multi-product proposals such as quotes, RFP's, and SOW's; to be delivered within timely and accurate manner.</li> <li> Review all proposals, whether by writing new content, editing technical content, and coaching other team members while ensuring that the proposal was compliant, compelling and aligned to client requirements and business drivers.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1018282909_2_676519782" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1018282909JTIT2"> EHR Application Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="1018282909JSTD2"> April 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="1018282909EDDT2"> March 2016</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1018282909COMP2" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1018282909JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1018282909JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1018282909JDES2" itemprop="description"> <ul> <li> Reviewed and analyzed pre-existing artifacts and associated applications to understand as-is process.</li> <li> Troubleshoot EHR/EMR case for Hosted clients by locating, reproducing issue, and using SQL Server Management Studio, SQL Statements, SQL Profiler, SQL Tracing.</li> <li> Communicate with development team regarding the application Defects and Enhancement Request while working with the support team to ensure the team meets goals at all times.</li> <li> Analyze and independently identify complex problems within the content-based software and/or a stakeholder's data to create requirements.</li> <li> Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions in order to determine the most appropriate way to define requirements.</li> <li> Xaxis, (24/7 Media.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1018282909_3_676519783" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="1018282909JTIT3"> Business Data Analyst</span> <br/> <span> <span class="jobdates" format="%B %Y" id="1018282909JSTD3"> December 2013</span> <span> to </span> <span class="jobdates" format="%B %Y" id="1018282909EDDT3"> January 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="1018282909COMP3" itemprop="name"> Company Name</span> <span> － </span> <span class="joblocation jobcity" id="1018282909JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="1018282909JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="1018282909JDES3" itemprop="description"> <ul> <li> Monitor, Analyzing, and Optimizing campaigns via Open Ad Stream (Ad Server), AppNexus, and Saleforce while being an expert on all areas of the sites and be able to make recommendations on placements based on key categories and clients.</li> <li> Understand the varied needs of and specific business objectives/goals of Client.</li> <li> Analyzing and identifying the trends and/or issues within data, and be able to make changes and/or recommendations to optimize.</li> <li> Perform regular quality checks (QC) of large data sets and large data loads through Oracle.</li> <li> Extracted, compiled and tracked data, and analyzed data to generate reports using advanced Excel functions to generate spreadsheets and pivot tables.</li> <li> Manage deliverables and requests for new retailers, items and data coverage.</li> <li> Data management tasks including receiving retail data from partners, data scrubbing, data loading into OAS application, data attribution and mapping.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC1018282911" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC1018282911"> Education and Training</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1018282911_1_676519784" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="1018282911DGRE1" itemprop="name"> B.S</span> <span> : </span> <span class="programline" dependency="STUY" id="1018282911STUY1"> Business Administration, Management &amp; Marketing Option</span> <span> , </span> <span class="jobdates" id="1018282911GRYR1"> May 2014</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1018282911SCHO1" itemprop="name"> The Pennsylvania State University</span> <span class="joblocation jobcity" id="1018282911SCIT1"> </span> <span class="joblocation jobstate" id="1018282911SSTA1"> </span> <span class="joblocation jobstate" id="1018282911SCNT1"> </span> </span> <span class="paddedline"> <span class="field" id="1018282911FRFM1"> Business Administration, Management &amp; Marketing Option 3.51 Dean's List (6)</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1018282911_2_676534437" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="1018282911DGRE2" itemprop="name"> </span> <span class="programline" dependency="STUY" id="1018282911STUY2"> Master of Professional Studies in Data Analytics – Business Analytics Option </span> <span> , </span> <span class="jobdates" id="1018282911GRYR2"> 2018</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1018282911SCHO2" itemprop="name"> The Pennsylvania State University </span> <span> － </span> <span class="joblocation jobcity" id="1018282911SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="1018282911SSTA2"> State</span> <span class="joblocation jobstate" id="1018282911SCNT2"> </span> </span> <span class="paddedline"> <span class="field" id="1018282911FRFM2"> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1018282911_3_676748131" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="1018282911DGRE3" itemprop="name"> Master of Professional Studies</span> <span> : </span> <span class="programline" dependency="STUY" id="1018282911STUY3"> Data Analytics - Business Analytics Option</span> <span> , </span> <span class="jobdates" id="1018282911GRYR3"> Present</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1018282911SCHO3" itemprop="name"> The Pennsylvania State University</span> <span class="joblocation jobcity" id="1018282911SCIT3"> </span> <span class="joblocation jobstate" id="1018282911SSTA3"> </span> <span class="joblocation jobstate" id="1018282911SCNT3"> </span> </span> <span class="paddedline"> <span class="field" id="1018282911FRFM3"> Data Analytics - Business Analytics Option 3.71</span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_1018282911_4_676748132" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="1018282911DGRE4" itemprop="name"> </span> <span class="programline" dependency="STUY" id="1018282911STUY4"> Marketing Assistant</span> <span> , </span> <span class="jobdates" id="1018282911GRYR4"> October 2014</span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="1018282911SCHO4" itemprop="name"> I.C.A.P (Indian Cultural Association of Pennsylvania)</span> <span> － </span> <span class="joblocation jobcity" id="1018282911SCIT4"> City</span> <span> , </span> <span class="joblocation jobstate" id="1018282911SSTA4"> State</span> <span class="joblocation jobstate" id="1018282911SCNT4"> </span> </span> <span class="paddedline"> <span class="field" id="1018282911FRFM4"> Marketing Assistant Complete event planning by analyzing budgetary constraints *Gain communication and relationship building skills while interacting with members during event setups *Market events through social media, while marketing the brand through self-branding</span> </span> </div> </div> </div> <div class="section" id="SECTION_INTR1018282916" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_INTR1018282916"> Interests</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1018282916_1_676519790" style="padding-top:0px;"> <div class="field singlecolumn" id="1018282916FRFM1"> SASA (South Asian Student Association), Penn State Abington Vice President / Event Coordinator / Technical analysis September 2010 - May 2014 *Plan events to increase communication and cultural awareness on campus and in the community *Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles.</div> </div> </div> <div class="section" id="SECTION_AFIL1018282921" style="padding-top:0px;"> </div> <div class="section" id="SECTION_LANG1018282917" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_LANG1018282917"> Languages</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1018282917_1_676519791" style="padding-top:0px;"> <div class="field singlecolumn" id="1018282917FRFM1"> Trilingual - English, Hindi, and Guajarati</div> </div> </div> <div class="section" id="SECTION_SKLL1018282919" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL1018282919"> Technical Qualifications</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1018282919_1_676519793" style="padding-top:0px;"> <div class="field singlecolumn" id="1018282919FRFM1"> <div> Communication: Trilingual – English, Hindi, and Gujarati</div> <div> Documentation Tools: Microsoft Office Suite, Enterprise Architect</div> <div> Project Management: JIRA, Rally Methodologies: SDLC, Agile, and Scrum</div> <div> Language Familiarity: SQL, CSS, JavaScript, XML, HTML, XHTML, and HTML5</div> <div> Data BI Tools: Tableau, R, SAS, and Excel</div> <div> Database Tools: MySQL, Microsoft SQL Server, and Oracle</div> <div> Network Software: Citric and MS Remote desktop</div> <div> CRM Applications: Salesforce, and Service Desk Enterprise</div> <div> Operating Systems: Windows XP/Vista/7/8/, Mac OSX 10, iOS, Android</div> </div> </div> </div> <div class="section" id="SECTION_ADDI1018282920" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ADDI1018282920"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_1018282920_1_676519794" style="padding-top:0px;"> <div class="field singlecolumn" id="1018282920FRFM1"> <ul> <li> SASA (South Asian Student Association), Penn State Abington Vice President / Event Coordinator / Technical analysis September 2010 - May 2014 *Plan events to increase communication and cultural awareness on campus and in the community *Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles.</li> </ul> </div> </div> </div> </div>

SALES

AVIATION OPERATION SPECIALIST Summary Pursuing a position as a Client Support Specialist II, along with the opportunity to achieve and maintain the highest level of customer service, data compilation, and team excellence. Highlights Staff training and development New employee orientations Microsoft Office Suite expert Attention to detail Maintains confidentiality People-oriented Organized Exceptional communicator Secret Security Clearance (Clearable) Accomplishments Awarded with good conduct medal for excellent military service Awarded (2) Army Achievement Medals. Experience Aviation Operation Specialist January 2014 to February 2015 Company Name - City , State Compiled, managed, and maintained sensitive flight data for more than 60 aviators ensuring all flight departures and arrivals were successful and all aviator flight information was accurately and consistently logged for daily and weekly flight reports. Safeguarded, analyzed and maintained up-to-date aviator flight hours and personnel individual flight records utilizing Centralized Aviation Flight Records (CAFRS) information operating systems for more than 60 aviators identifying and correcting deficiencies by 20%. Presented excellent communication skills through secured radios identifying all aviators medical status, their aircraft information and location in cases of precautionary landings due to aircraft deficiencies, weather or accidents, in order to inform the appropriate channels with a increased response and personnel and aircraft recovery time. Monitored secured radios in order to assist the aviators with their take off and landing by contacting maintenance crews and fueling crews when needed increasing communication between all parties and rapid service. Managed equipment with a cost of more than 30 thousand dollars with no loss conducting constant inventory checks and following detail specific procedures when issuing and receiving specific equipment. Continuously organized and created systems of labeling and storing of classified documents and equipment. Provided excellent customer service to all aviators who had issues or concerns regarding their flight hours by searching through all previous records ensuring that all their current hours were accurate. Tracked all aviators and aircraft utilizing digital mapping systems. Assisted the control tower and base ops by communicating aviator and flight information. Secret security clearance. Defense Travel System Representative January 2012 to December 2014 Company Name - City , State Managed over 1 million dollars of Federal funds in travel arrangements, claims and travel reimbursements for over 300 employees using Defense Travel Operating Systems (DTS) resulting in a decrease of error with excessive expenses by 10%. Ensured rapid travel pay reimbursement and entitlements. Excelled in communicating data, reports and trackers of all Federal funds utilized for personnel travel, claims and reimbursements. Safe guarded and destroyed all sensitive personnel information such as social security numbers, and bank accounts decreasing identity theft. Provided stellar customer service to more than 300 employees individually and collectively by coordinating all of their travel arrangements for career progression training and special missions within different states and countries providing them with a smooth transition. Maintained all accounts for over 300 employees and created trackers through excel their inbound and outbound dates. Worked side by side with SATO travel agency in order to book flights and car rentals for all employees who were travelling on missions, trainings and/or emergencies. Created reports for all employees who were delinquent in closing out their travel vouchers Trained 5 employees on DTS policies and procedures along with federal fund allocation and entitlements. Secret security clearance. Administrative Assistant July 2011 to December 2011 Company Name - City , State Secret security clearance Created weekly rotational day and night flight schedules on excel assigning aviators specific dates and times for potential flights enforcing fairness while maximizing productivity. Filed all approved flight schedules as per the FAA Created battle rhythm books for missions and training with policies, procedures, directories, maps, schedules, all content needed as reference to complete specific missions. Excellent communication skills by answering phone calls and relaying messages, sending out emails and replying to emails with a fast response time. Prepared weekly reports of actual flight times, aviators and of aircrafts flown. Education Bachelor of Arts : Organizational Leadership University of Brandman - City , State , US Expected graduation date of February 2017 BBA : Business Administration Accounting University of Puerto Rico - City , State , USA Completed 115 credit hours towards Business Administration, Accounting Personal Information I enjoy reading, dancing, watching scary movies, and spending time with my family. Additional Information Honorable Discharge Skills travel agent, flight hours keeper, trainer, excellent communication, fast learner, content, high motivation, excellent customer service, manager of DTS, digital mapping, manager of funds, inventory, excel, personnel tracker, policies enforcer and trainer, honest, high levels of integrity, efficient under high levels of stress, team leader, enjoy challenges, security clearance (clearable), travel arrangements coordinator, fully bilingual Spanish/English.

<div class="fontsize fontface vmargins hmargins linespacing pagesize" id="document"> <div class="section firstsection" id="SECTION_NAME692904498" style="padding-top:0px;"> <div class="paragraph PARAGRAPH_NAME firstparagraph" id="PARAGRAPH_692904498_1_449694290" style="padding-top:0px;"> <div class="name thinbottomborder" itemprop="name"> <span class="field" id="692904498FNAM1"> </span> <span> </span> <span class="field" id="692904498LNAM1"> AVIATION OPERATION SPECIALIST</span> </div> <div class="myGap"> </div> <div class="lowerborder thinbottomborder"> </div> </div> </div> <div class="section" id="SECTION_SUMM692904500" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SUMM692904500"> Summary</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_692904500_1_449694297" style="padding-top:0px;"> <div class="field singlecolumn" id="692904500FRFM1"> <p align="LEFT"> Pursuing a position as a Client Support Specialist II, along with the opportunity to achieve and maintain the highest level of customer service, data compilation, and team excellence.</p> </div> </div> </div> <div class="section" id="SECTION_HILT692904501" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_HILT692904501"> Highlights</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_692904501_1_449700213" style="padding-top:0px;"> <div class="singlecolumn maincolumn"> <table class="twocol"> <tbody> <tr> <td class="field twocol_1 charspace" id="692904501SKC11"> <ul> <li> Staff training and development</li> <li> New employee orientations</li> <li> Microsoft Office Suite expert</li> <li> Attention to detail</li> </ul> </td> <td class="field twocol_2 charspace" id="692904501SKC21"> <ul> <li> Maintains confidentiality</li> <li> People-oriented</li> <li> Organized</li> <li> Exceptional communicator</li> <li> Secret Security Clearance (Clearable)</li> </ul> </td> </tr> </tbody> </table> </div> </div> </div> <div class="section" id="SECTION_ACCM692904502" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ACCM692904502"> Accomplishments</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_692904502_1_449700532" style="padding-top:0px;"> <div class="field singlecolumn" id="692904502FRFM1"> <p align="LEFT"> Awarded with good conduct medal for excellent military service </p> <p align="LEFT"> Awarded (2) Army Achievement Medals.</p> </div> </div> </div> <div class="section" id="SECTION_EXPR692904503" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EXPR692904503"> Experience</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_692904503_1_449694292" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="692904503JTIT1"> Aviation Operation Specialist</span> <br/> <span> <span class="jobdates" format="%B %Y" id="692904503JSTD1"> January 2014</span> <span> to </span> <span class="jobdates" format="%B %Y" id="692904503EDDT1"> February 2015</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="692904503COMP1" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="692904503JCIT1" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="692904503JSTA1" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="692904503JDES1" itemprop="description"> <ul> <li> Compiled, managed, and maintained sensitive flight data for more than 60 aviators ensuring all flight departures and arrivals were successful and all aviator flight information was accurately and consistently logged for daily and weekly flight reports.</li> <li> Safeguarded, analyzed and maintained up-to-date aviator flight hours and personnel individual flight records utilizing Centralized Aviation Flight Records (CAFRS) information operating systems for more than 60 aviators identifying and correcting deficiencies by 20%.</li> <li> Presented excellent communication skills through secured radios identifying all aviators medical status, their aircraft information and location in cases of precautionary landings due to aircraft deficiencies, weather or accidents, in order to inform the appropriate channels with a increased response and personnel and aircraft recovery time.</li> <li> Monitored secured radios in order to assist the aviators with their take off and landing by contacting maintenance crews and fueling crews when needed increasing communication between all parties and rapid service.</li> <li> Managed equipment with a cost of more than 30 thousand dollars with no loss conducting constant inventory checks and following detail specific procedures when issuing and receiving specific equipment.</li> <li> Continuously organized and created systems of labeling and storing of classified documents and equipment.</li> <li> Provided excellent customer service to all aviators who had issues or concerns regarding their flight hours by searching through all previous records ensuring that all their current hours were accurate.</li> <li> Tracked all aviators and aircraft utilizing digital mapping systems.</li> <li> Assisted the control tower and base ops by communicating aviator and flight information.</li> <li> Secret security clearance.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_692904503_2_449694293" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="692904503JTIT2"> Defense Travel System Representative</span> <br/> <span> <span class="jobdates" format="%B %Y" id="692904503JSTD2"> January 2012</span> <span> to </span> <span class="jobdates" format="%B %Y" id="692904503EDDT2"> December 2014</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="692904503COMP2" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="692904503JCIT2" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="692904503JSTA2" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="692904503JDES2" itemprop="description"> <ul> <li> Managed over 1 million dollars of Federal funds in travel arrangements, claims and travel reimbursements for over 300 employees using Defense Travel Operating Systems (DTS) resulting in a decrease of error with excessive expenses by 10%.</li> <li> Ensured rapid travel pay reimbursement and entitlements.</li> <li> Excelled in communicating data, reports and trackers of all Federal funds utilized for personnel travel, claims and reimbursements.</li> <li> Safe guarded and destroyed all sensitive personnel information such as social security numbers, and bank accounts decreasing identity theft.</li> <li> Provided stellar customer service to more than 300 employees individually and collectively by coordinating all of their travel arrangements for career progression training and special missions within different states and countries providing them with a smooth transition.</li> <li> Maintained all accounts for over 300 employees and created trackers through excel their inbound and outbound dates.</li> <li> Worked side by side with SATO travel agency in order to book flights and car rentals for all employees who were travelling on missions, trainings and/or emergencies.</li> <li> Created reports for all employees who were delinquent in closing out their travel vouchers Trained 5 employees on DTS policies and procedures along with federal fund allocation and entitlements.</li> <li> Secret security clearance.</li> </ul> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_692904503_3_449694295" itemscope="" itemtype="https://schema.org/Organization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline"> <span class="jobtitle" id="692904503JTIT3"> Administrative Assistant</span> <br/> <span> <span class="jobdates" format="%B %Y" id="692904503JSTD3"> July 2011</span> <span> to </span> <span class="jobdates" format="%B %Y" id="692904503EDDT3"> December 2011</span> </span> </span> <span class="paddedline" itemscope="" itemtype="https://schema.org/postalAddress"> <span class="companyname" id="692904503COMP3" itemprop="name"> Company Name</span> <span> - </span> <span class="joblocation jobcity" id="692904503JCIT3" itemprop="addressLocality"> City</span> <span> , </span> <span class="joblocation jobstate" id="692904503JSTA3" itemprop="addressRegion"> State</span> </span> <span class="paddedline"> <span class="jobline" id="692904503JDES3" itemprop="description"> <ul> <li> Secret security clearance Created weekly rotational day and night flight schedules on excel assigning aviators specific dates and times for potential flights enforcing fairness while maximizing productivity.</li> <li> Filed all approved flight schedules as per the FAA Created battle rhythm books for missions and training with policies, procedures, directories, maps, schedules, all content needed as reference to complete specific missions.</li> <li> Excellent communication skills by answering phone calls and relaying messages, sending out emails and replying to emails with a fast response time.</li> <li> Prepared weekly reports of actual flight times, aviators and of aircrafts flown.</li> </ul> </span> </span> </div> </div> </div> <div class="section" id="SECTION_EDUC692904504" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_EDUC692904504"> Education</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_692904504_1_449695654" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="692904504DGRE1" itemprop="name"> Bachelor of Arts</span> <span> : </span> <span class="programline" dependency="STUY" id="692904504STUY1"> Organizational Leadership</span> <span class="jobdates" id="692904504GRYR1"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="692904504SCHO1" itemprop="name"> University of Brandman</span> <span> - </span> <span class="joblocation jobcity" id="692904504SCIT1"> City</span> <span> , </span> <span class="joblocation jobstate" id="692904504SSTA1"> State</span> <span> , </span> <span class="joblocation jobstate" id="692904504SCNT1"> US</span> </span> <span class="paddedline"> <span class="field" id="692904504FRFM1"> <p align="LEFT"> Expected graduation date of February 2017</p> </span> </span> </div> </div> <div class="paragraph" id="PARAGRAPH_692904504_2_449694296" itemscope="" itemtype="https://schema.org/EducationalOrganization" style="padding-top:0px;"> <div class="singlecolumn"> <span class="paddedline" itemprop="description"> <span class="degree" dependency="DGRE" id="692904504DGRE2" itemprop="name"> BBA</span> <span> : </span> <span class="programline" dependency="STUY" id="692904504STUY2"> Business Administration Accounting</span> <span class="jobdates" id="692904504GRYR2"> </span> </span> <span class="paddedline"> <span class="companyname companyname_educ" dependency="SCHO" id="692904504SCHO2" itemprop="name"> University of Puerto Rico </span> <span> - </span> <span class="joblocation jobcity" id="692904504SCIT2"> City</span> <span> , </span> <span class="joblocation jobstate" id="692904504SSTA2"> State</span> <span> , </span> <span class="joblocation jobstate" id="692904504SCNT2"> USA</span> </span> <span class="paddedline"> <span class="field" id="692904504FRFM2"> <p align="LEFT"> Completed 115 credit hours towards Business Administration, Accounting</p> </span> </span> </div> </div> </div> <div class="section" id="SECTION_PRIN692904505" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_PRIN692904505"> Personal Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_692904505_1_449694299" style="padding-top:0px;"> <div class="field singlecolumn" id="692904505FRFM1"> I enjoy reading, dancing, watching scary movies, and spending time with my family.</div> </div> </div> <div class="section" id="SECTION_ADDI692904508" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_ADDI692904508"> Additional Information</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_692904508_1_449694302" style="padding-top:0px;"> <div class="field singlecolumn" id="692904508FRFM1"> <ul> <li> Honorable Discharge</li> </ul> </div> </div> </div> <div class="section" id="SECTION_SKLL692904507" style="padding-top:0px;"> <div class="heading"> <div class="sectiontitle thinbottomborder" id="SECTNAME_SKLL692904507"> Skills</div> </div> <div class="paragraph firstparagraph" id="PARAGRAPH_692904507_1_449694301" style="padding-top:0px;"> <div class="field singlecolumn" id="692904507FRFM1"> <p align="LEFT"> travel agent, flight hours keeper, trainer, excellent communication, fast learner, content, high motivation, excellent customer service, manager of DTS, digital mapping, manager of funds, inventory, excel, personnel tracker, policies enforcer and trainer, honest, high levels of integrity, efficient under high levels of stress, team leader, enjoy challenges, security clearance (clearable), travel arrangements coordinator, fully bilingual Spanish/English. </p> </div> </div> </div> </div>

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