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<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn’t recognise either source anymore for some reason. Any ideas? please read the above.
agent: Let’s investigate this together. To start, can you tell us the software versions your iPhone and Apple Watch are running currently?
user: My iPhone is on 11.1.2, and my watch is on 4.1.
agent: Thank you. Have you tried restarting both devices since this started happening?
user: I’ve restarted both, also un-paired then re-paired the watch.
agent: Got it. When did you first notice that the two devices were not talking to each other. Do the two devices communicate through other apps such as Messages?
user: Yes, everything seems fine, it’s just Health and activity.
agent: Let’s move to DM and look into this a bit more. When reaching out in DM, let us know when this first started happening please. For example, did it start after an update or after installing a certain app?
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Customer enquired about his Iphone and Apple watch which is not showing his any steps/activity and health activities. Agent is asking to move to DM and look into it.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: hi team! i m planning to get Apple AirPods ! it shows on the website it has 10 days replacement warranty, can u explain me what is it ?
agent: We've a 10days replacement policy if the item you received is damaged or defective. ^SH
user: Ok ! But what if i didn’t like the product and want to return it
agent: We wouldn't be able to accept the remorse returns. For more information on mobile returns policy. Kindly click on the link shared here: Appreciate your understanding.
user: Ok thanks ! But these are earphones so does it mean same policy apply for these as well
agent: Yes, headsets/ earphones are not eligible for remorse returns. In case of any damage/ defect you can reach out to us, we'll check and help you accordingly. ^VN
user: Oh ok ! Thanks for the help ! Much appreciated :)
agent: Thanks to you too for understanding. Do keep us posted for any further concerns. We'll be happy to help. 😊 ^VN
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Customer is eager to know about the replacement policy on the earphones he wishes to buy. Agent stated that it only applies if the received item is defective or damaged.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: Where do I write to address a customer service issue to higher management?
agent: Hi Chris. Which U.S. based card is this concerning? Please do not release any personal or card information. ^Clarissa Hi I never heard back from you. Let me know if I can assist. All the best. ^Clarissa
user: It was the Delta sky miles card.
agent: Good Morning. What is this concerning and I may be able to help? ^RK
user: Signed up for new card with Delta to book immediately book tix. Card number didn't come up. Customer svce refused to help.
agent: Good morning, thanks for reaching out. Please call our New Accounts Team at 877-399-3086, for assistance. They're available, Monday - Friday 8:00 AM to 12:00 AM (ET); Saturday 10:00 AM to 6:00 PM (ET). Sorry for the inconvenience.^In
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Signed up for an AmexCard with Delta but it didn't go through. Told to phone the new accounts team.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: Wow, expected 4 packages yesterday, but only 2 showed up. 50% failure rate-not impressed. Glad I paid for fast shipping. Last month driver delivered box, sat in van for 10 min on phone, and drove off. Then got notice that package was "lost in transit".
agent: I'm sorry you only received two of the orders. Is this happening with the same carrier each time? We can see what options are available for the lost items, reach us by phone or chat here: ^MG
user: Problems are mostly with AMZL US delivery, but this time it's UPS. UPS is usually pretty good. Also, the item isn't lost. I watched them deliver it. Status still says "lost in transit", though. No big deal, but it makes Amzn look silly
agent: Okay, thanks for that info, Dave. Have you received any updates via e-mail for the last two packages you were expecting? Let us know. We'd like to help in any way we can! ^SM
user: Got shipping refunded via chat, and packages will be here when they get here. Thanks for letting me vent.
agent: Keep us posted, Dave! ^SM
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The customer have a problem. The agent is very cordial and offers to follow up on the case.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: I'd rather you spent some time making your app & website work properly rather than spending millions on pointless new advertising.
agent: Hi. We are in the middle of huge £7.5bn investment with new trains due soon. It’s important to tell this story to as many people as possible
user: This is what comes up no matter what I do on your website after the homepage... 24/7 for 5 days.
agent: Hi Drayton. The websites been working. Have you tried clearing your cache or using a different browser? Lewis
user: Tried to buy a ticket 6 times in half an hour. Every time greeted with this. Not even 30 seconds between choosing a ticket and signing in.
agent: Sorry to see this Drayton. To confirm, is this on the app or mobile site? Phil.
user: Literally irrelevant if ppl can't buy tix for the new trains. I've never hated a website so much that I physically dread having 2 use it. App. I havent been able to purchase a ticket since your insane revamp. It worked perfectly before and now it's an absolute sh*tshow.
agent: Sorry for the difficulty you've had, can you try un/reinstalling and booking again? Phil.
user: Believe me Phil I've tried every trick in the book. Off and on again in all sense of the word.
agent: Sorry to see this - I'll report to our Development team. Can you use mobile or desktop site in the meantime? Phil.
user: No Phil, am going to get the bus instead app works flawlessly.
agent: Apologies again for the difficulty you've had today Drayton, I appreciate this is frustrating. Phil.
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Customer cannot purchase a train ticket on the rail providers site since the revamp. Will report the issue to the development team.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: doesn’t seem like a customer’s time/money is of value to you! just because you are a low-cost carrier!? Nvr again! !
agent: Sorry for the delay, Saim. Flight Change is subject to Change Fee (per person/per flight) at plus >> >>Fare Difference, so you only have to pay for those. If you think it's cheaper to make a new booking, you may consider so.-Floi
user: bt how can the rescheduling charges be more than the ticket charges.
agent: Really sorry as flight change is subject to change fee + fare difference accordingly.Thanks - Ed
user: i will go ahead with fresh booking bt will u move my baggage n food to the new pnr?
agent: Hi Saim , We are sorry as the add ons cannot be transferred to another booking. Thanks - Khairul
user: never seen somebody sooo least bothered about customer... feel cheated.. and feel robbed... did nt expect this from such a reputed airlines... #cheated #robbed
agent: Terribly sorry for the inconvenience but if you make a flight change, the baggage will be transfered to your new flight. However, if you make a new booking, it can not be transferred since it is a totally different booking. -Yana
user: as a basic courtesy and for customer satisfaction u can take so little of efforts... remember a satisfied customer is a best marketing its a request plz support
agent: Really sorry Saim, but they're non-transferable and non-refundable. We just have to be fair to all of our guests >> >>hence Ticket rules apply. However, you may opt for Tax refund in case of No Show. Thanks for your patience. -Floi
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The client is visibly upset with the service. The agent cannot help the customer.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:I don't know what have done to their website, but it's crawling and crashing on my machine with 16 cores and 24 GB RAM. So the problem appears to be that Firefox is running at 100% CPU for the website tab. This is suboptimal.
agent: Hi Iain, I would like to log your feedback for our IT team, could you please DM your full name, address and postcode? Thanks - Dani
user: Nice try, but you won't be stealing my identity today. Using FF 52.4.0 (64bit/Linux) and here's my stats with only Tesco groceries open:
agent: Hi Iain, I'm afraid without those details we couldn't log your feedback. - Peter
user: Have you considered that your feedback logging mechanism is broken? The problem is in the website, not in me.
agent: Hi Iain, we are aware of some issues with our website that we are currently working on. I've logged your feedback anonymously. Thanks - Emma
user: Thanks. There's probably a middle ground between full name, address and postcode and complete anonymity, but this will do. If it is helpful to your website team, I'm happy to try things out. Contact details at
agent: Hi Iain, without completing data protection, we're unable to log this against your account or check for account errors. TY - Kelly.
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Tesco's website is badly set up and crashing a person's computer. The agent asks for intrusive personal details to log the problem which the customer refuses to provide so the agent does not do anything helpful at all.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: when is thrtr going to be an android update last one was April?
agent: Hi there! Which phone do you have? ^KJ
user: Galaxy s7 on android 7
agent: The current android version for the Galaxy S7 is 7.0.0 and the base band version is G930R4TYU4BQE1. Is that what you have? ^KJ
user: Yes but why is it still on April when there is a September from samsung
agent: This is the most recent version we have available. ^KJ
user: Why not contact about getting the next few security updates
agent: I have contacted Samsung and the current version is the most recent available for this phone at this time. ^KJ
user: So is there will not be anymore updates for a 1 1/2 old phone?
agent: We don't have any information on future updates. ^KJ
user: Is there any plans to release security updates for this phone? Why not just let Samsung do a direct to consumer update if you aren't going to secure customers phones?
agent: Samsung has advised that there are no additional updates available. You may contact the manufacturer directly for more information. ^KJ
user: So current customers are not getting may,june,july,august,September security updates while on your network?
agent: Bob, once Samsung shares the updates with us, we will then share them with customers. ^AW
user: So why haven't you pushed Samsung for may-sept security updates?
agent: We don't have any information on future updates. ^KJ
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Customer is enquiry about the latest android version of samsung. Agent inform that they will going to update once samsung updates.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: can anyone help me (the last system I used was Nintendo) I have a silly question about purchasing a digital game
agent: Hi! Let's have you follow us, DM us your Gamertag, and some more info about what you're seeing:
^BL
user: I don't know what a game tag is. My question is I want to buy on Amazon a game for Xbox one for some1 without Xbox live. Can I? Like can I purchase/use a digital Xbox one game off Amazon without Xbox live membership. There person does have internet access
agent: Gotcha. Some game titles do require an active internet connection in order to install updates, however, if they put 1/2 ^JA their console into offline mode: then they should be able to launch this content. 2/2 ^JA
user: That didn't answer my question. If I buy a digital code of Forza horizon 3 from Amazon do I need Xbox live membership to install & keep game Basically do u need Xbox live membership to purchase/install/own/continually use a digital game purchase
agent: If you purchase a digital game, you would not need an Xbox Live Gold subscription to keep it: ^EZ
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Customer is asking whether he needs to install Xbox live membership if he buy a digital code. Agent updated that there is no need of Xbox live gold subscription if they purchase a digital game.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: ok, I need to change the shipping address on some shipments, I just realized they're going to the wrong place.
agent: If the order hasn't entered the shipping process then you can edit the address
^KM
user: I successfully did it with 2 items, but someone named murfbooks is being difficult. I told them I wanted a refund if they won't cooperate.
agent: Hi, glad to hear you were able to do this for both items. Have they submitted the refund ? ^CR
user: No. I only put in the initial order an hour ago. They were quick to respond the first time, but now have not replied for about 15 minutes.
agent: Ah okay- Has the order been marked as shipped? ^NV
user: I am not sure... It says edit order, but it won't let me cuz it's 3rd party.
agent: Please allow the seller a bit longer to respond. ^AT
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Customer wants to change address ordered items are shipped to, and it only updated for 2 out of 3 items. The third items is with a seller on the site who will need a bit longer to respond and do the update.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:Bought these biscuits a couple of weeks ago, only just opened and looked at the best before date...
agent: We can't see a picture of the best before date or biscuits attached to your tweets here. Please can you tweet or DM it to us again? Thanks.
user:
agent: We'd certainly like to take a closer look into this. Please DM us a picture of your full receipt.
user: Don’t have a receipt as they were bought for my grandparents 3 weeks ago and have only just realised the date on them The biscuits were purchased at the Marks and Spencer’s Store at the Ricoh Arena, Coventry
agent: Did yo use a sparks card on your transaction, Cian?
user: Yes
agent: Hi Cian. I'm really sorry to see this, especially when it was such a lovely gesture too! No worries though - we got your back ;) 1/3 Is there a barcode on the tin anywhere? If there is, could you take a pic and DM it to us please & also let us know how much they cost? 2/3 Once we have those, we'll explain what happens next. Cheers, Steve :) 3/3
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Customer bought a tin of biscuits and the use by date was old. Wants a photo of the tin and date and how much they cost then they'll explain what happens next.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: how do I make a complaint? You lot are shit
agent: Could you please DM us with more information with regards to your complaint. - Zeeshan
user: Can u reply?
agent: Hiya Ethan, I am sorry to see that you want to make a complaint, we can take the complaint on here, are you able to provide the details and any order number name and address including postcode if there was an order via a DM please? Thanks - LJ
user: Gonna reply?
agent: Hiya I am just wondering if you saw my response? Thanks - LJ
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The customer has a big problem and is visibly upset about it. The agent tries to handle the situation in the most professional way possible.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: morning - when's the next train at Fulwell? Info board is frozen on 'delayed '..website shows on time!
agent: Hi Rhys, where are you travelling to please? ^JM
user: Fulwell to Waterloo
agent: The delayed 06:23 should be with you at 06:41 and will be running fast from Teddington to Waterloo ^JM
user: Thanks. ..why was there no detail of this on the website? Info board also not giving much in the way of information. ..
agent: The alteration to this service can be found on our JourneyCheck page here ^JM
user: So the is of no use?
agent: No, our website is ^JM
user: Which is the site I meant. ...which has only just been refreshed to show the delay..as the train pulled into the station.. ...and the info sign showing no information?
agent: Can you let me know please, was the display entirely blank? Was this on platform 1? ^JM
user: No, segment to show train arrival time just showed 'Delayed '. No further information then provided.
agent: Thanks for the info Rhys, we'll report this fault. ^JH
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Wants to know the time of the next train because the info board at the station is just showing delayed. Gives the time of the required train and will report the fault of the display board.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: I need help!! !
agent: I’d be happy to help! What are you needing assistance with? ^M
user: My sisters account has been locked as it has been linked to an account with a negative balance though this is not possible!! !
agent: We’d be happy to look into it further. Have your sister call in or reach out to us here or on Facebook. ^M
user: She don’t have twitter and your call centers have been ABSOLUTELY useless
agent: Calling in will be the fastest way to resolve any issues or if she has a Facebook acct she can reach out to us there. Thanks! M
user: Called in 4 times now with no resolve this is ABSOLUTELY disgusting
agent: 2/2 Facebook by visiting or she can email us at __email__. We'll be happy to talk with her. ^CR Sorry to hear you're still having trouble. We won't be able to discuss your sister's account, but she can also contact us on 1/2
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The customer have a big problem. The agent tried to solve the problem and offers choices to the customer.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: cancelled flight last night and now delayed flight tonight in CLT. Plane is @ gate and still delayed. #keepingtothebadservicerecord
agent: That sure isn't the record we want to have with you. We're showing an estimated departure time of 8:25p.
user: It’s now 8:05 pm and not boarded. Highly doubt 8:25 pm departure. No announcements at gate in CLT. Really bad service! !
agent: It appears our crew has been delayed on an incoming flight. Thanks for your patience. We should have an update soon.
user: Negative. There was a crew on board that was taken of by Charlotte Police! This is really, really bad. Never before have I seen a cop take a crew off a plane!! ! So as I learned the original crew got into a fight with the cleaning crew. The flight required a police report. This, ur crew delayed a whole flight over an issue that likely wasn’t an issue. #bad Now they will start to board the flight! Almost 1 hour delayed on boarding due to American Airline employee problems. Over 20 years of flying this is a first. #terribleservice
agent: We see that you're now boarding with an estimated departure of 9:10p. Our apologies for the disruptions to your travels this evening.
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Flight delayed due to crew fighting, the company not keeping customers updated with expected departure time. Provides an estimated departure time but only as the customer is boarding so would have that information already.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:Hey! Amazon pantry order was late by 7 days so i cancelled it, but i m still being asked 2 wait 4 refund. Can u help?
agent: Apologies for the unpleasant experience. Kindly share your details here: and I'll contact you. ^GS
user: There were 2 separate orders 408-1929729-8238743 and 408-0714060-7645942. Both were Delayed. i have added my details as suggested
agent: Thanks. We'll check and revert at the earliest. ^HK Also, please don't provide your order/account details as we consider them to be personal information. ^HK
user: Ok Sure ! Guys any update on this !
agent: We're working on your details, we'll reach out to you soon with an update. ^SG
user: Hi Thank you for the refund! i got it last night. Still, i got delivery of one of the product. You can take it whenever u want 2 let me know if you want more details on this ! !
agent: As you have already provided your details, our team will look into it and will reach out to you for any further updates. ^GU
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Amazon pantry order was delayed by 7 days but refund is being held up. Looking into the problem.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: purchased prime membership by adding gift card to pay balance . Will i eligible for rs. 250 cashback. Contact 9899955881
agent: We would like to investigate this further. Could you let us know the date of purchase of the Prime membership? ^VM
user: 24th Oct . You can check this in my account details 24th oct 2017 . Please tell me whether I am eligible for Rs. 250 cashback.
agent: Kindly contact our team here: and we'll check. ^GK
user: already contacted but confusion remains the same that's why asking you people to call me who is expert on this on 9899955881
agent: Kindly share your details here: and I'll look into this. ^SG
user: Are you callin me for this ? Please call me for more clarification on 9899955881
agent: Wee can't access your account details over Twitter. Kindly share the same over the secure link we shared. (1/2)^CB Please don't provide your order details as we consider it personal info. Our twitter page is visible to public. (2/2)^CB
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Customer bought prime membership with a gift card and wants to know if he is eligible for the cashback offer. Offers a link to a secure place to look into this issue.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: absolutely appalled by the fact that Tesco don’t believe that 90% girls shoes and 10% boys is not sexism! Are boys not entitled to dry warm feet same as girls? If not why not? !
agent: Hi Lucinda, I'm sorry you feel this has been represented and for any upset this has caused. 1/2 Can you please DM your name, email address and local store so I can log your feedback? Ty - Marian 2/2
user: the manager said it was an HQ issue not store so please explain?! Everything from the brown shoes on the left to the far right are girls. Please explain why? Boys need to wear shoes too!
agent: I apologise if this looks in any way prejudiced but I assure you we are just trying to do the best for our customers. :) Thanks, Calum 2/2 Hi Lucinda. I'm sorry you feel this way, I appreciate your frustration. We flex our space, and range, to support customer needs and perennial trends. We manage stock to each store to ensure we are giving a balanced offer. 1/2
user: So you’re saying girls needed a choice of over 10 boots & 8 trainers and 10 shoes boys only need one pair of boots and no shoes or trainers? Because that’s what your advertising. It is sexism & appalling of you to do this! Boys require clothes & choice just as much as girls! It in no way is balanced! Please provide me details to take this issue further? I cannot believe your bias to girls over boys. No explanation other than your wish for £££! No thought to customers at all! 50% of kids are boys STOP DISCRIMINATING on sex! Hmm claiming 1 choice of trainer & boot for boys is balanced against over 10 choices of each for girls! How is that not discrimination and sexism? Boys not allowed choice cause they’re boys?!
agent: Hi Lucinda. I assure you this is not discriminating. There is just a much higher demand for female footwear than male footwear in our stores. 1/3 Due to this big difference in demand we offer more female footwear as that is what our customers are more interested in investing in. 2/3 This decision is down to our customers choices, and we try to change and improve to our customers needs and wants. :) Thanks, Calum 3/3
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Customer is visibly frustrated at not getting enough variety. The agent tries to deal with the client in the best way.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:Dear your website is very jacked at the moment. Just thought you might want to know.
agent: Hey, thank you for bringing this up to our attention. What seems to be the issue? Are you experiencing any error on
user: Logged into my account and trying to change plans. Keep getting error messages and the site keeps asking me to log back in/pages crashing. Also, it just took one of your reps half an hour to explain something that should have been pretty simple. I’m a customer since 2000. Feeling pretty annoyed/overcharged and seriously considering moving to Google Fi.
agent: Oh, What is the web browser you are currently using? If you would like me to review this on your account, please DM me :) -MP
user: Chrome. Browser is up to date.
agent: Alright. I'd like to send a feedback to our IT team & I'd also like to get the chance to take a closer look into your account options. DM me to get started ;) -MP
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The customer has a problem with the website. The agent tries to solve the problem but in the end must escalate it to a higher level.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: how long is it before you contact someone who's taken my bag by mistake. I've got a lost luggage ref number. Got told today that a similar bag got left so that's who probably has mine. I've got the majority of my clothes in it and want them back asap.
agent: We're sorry, Dan. If we delivered your bag to the carousel and someone else picked it up we're not responsible for contacting them on your behalf. However, if there's been a bag left behind we'll do all we can to get in touch with that customer for them to retrieve it. ^Julie
user: When I spoke to BA on the phone earlier they said there had been a bag left behind that is similar. They said you can't return theirs until mine has been returned. It's a bit annoying that you can't contact them and enquire if they have mine by mistake. What are my options?
agent: Hi Dan, I can appreciate your frustration. Unfortunately, we're unable to do anything until your bag has been returned, as you already know. You could contact the police and report your bag as stolen, or file a lost bag claim with your travel insurance company. ^Linds
user: So people can just get off your flights and take whatever baggage they want? great that is!! You literally have to ring up one person and you won't, I'll not be using BA again in a hurry!
agent: Hi Dan. As soon as the passenger who has collected your bag gets back in touch with us, we'll have more information. I'm sorry we're unable to assist further. ^Kev
user: Thanks Kev how long do I need to leave it before putting a claim in with you or the insurance?
agent: Hi Dan. If another passenger has your bag, you wouldn't be able to make a claim with us. You may be able to claim through your insurance so you may want to contact them. ^Kev
user: So is there absolutely no possibility that you can contact the person who's bag was left and ask. Obviously I would but you wouldn't be able to give me their details. I've got presents etc in the bag and no money to replace them now, so it's essentially ruined my Christmas.
agent: We wouldn't be able to give you their details for data protection reasons, Dan. We can't guarantee we can do anything, as your bag arrived on the carousel. However, please DM us your baggage ref, email and postal address. ^Leanne
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Someone else has taken their bag after a flight and left their own similar case and wants to know when BA will contact the customer, also asks when they can make an insurance claim. Says that BA will not take any steps to contact the person to return the mistaken bag and that the customer could contact the police and report their bag stolen.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: why do y’all disconnect while in cut when you’re in the wrong? I’m so upset with your CS and would like to speak to a Supervisor
agent: I hate that this happened. Without providing personal info, can you tell us what's going on? We'd like to help if we can. ^AL
user: Money was taken from my debit card for services I’ve never even used or received and now my money was put on another card? Yea ok How’d y’all take my money from one card but say you refunded it to a whole other card? & don’t feel I should be compensated your mishap😔🙁
agent: I'm sorry for the frustration so far. When you spoke with us, what insight was provided for you? ^SJ
user: That I would have to locate where they “supposedly “ refunded it to. Why charge my card but not refund my card? Then just cut me off in chat
agent: I'm so sorry for the poor experience. We'd like another chance to look into it with you via phone: ^WJ
user: I’ve tried that twice already! What’s the next step for me to take on this matter? Supervisor or management? I have all the screenshots And emails too
agent: Reaching out via the link above would be the next step, so we can take care of it appropriately by phone. ^QJ
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Customer is complaining about the money deducted from his/her card. Agent stated that they will connect through phone and resolve the issue.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: #azTechHelp ¿ Como configuro una VPNGateway entre una red virtual de Azure y una red local personal?
agent: Just checking, do the details on help in any way? If not, let 1 ^FC us know and we can look at this in more details, if needed. 2 ^FC
user: en mi red virtual de azure tengo la subred "default" y ocupa todo el rango de direcciones, como la elimino si tengo una maquina virtual.
agent: Could you please sum up your questions about VPN Gateway (in English) here: and send us the link? ^SN
user: Is this the right link? Can you see my question with the title "How to configure VPN Gateway in my virtual net of" ?
agent: Got it, thanks. We have flagged these details with our team and someone will be in touch through the forum. ^FC Looks like your forum has received a response. Can you review the response and confirm if you have any further concerns? ^FC
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Needs instructions on how to configure the vpn gateway. Someone will respond through the forum.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:Really wish had more vegetarian options in their meal deals. Getting tired of only having one choice or none at all.
agent: We're limited by stock availability as to what we include in our promotions, but our team are looking into this. Thanks.
user: How do you work out stock availability then?
agent: Hi Jasmine, each store is different depending on space. Which offers do you usually treat yourself to?
user: It's usually the dine in for two for £10 mainly
agent: Thanks, Jasmine - please can we ask which stores you usually visit too?
user: Mostly it's the one at Glasgow silverburn I go to.
agent: Thanks, Jasmine - we'll let our Food team know.
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The client has many questions. The agent answers all questions even if they are not problems to solve.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: like what is the deal with the “I️” button? You’re gonna make everybody hard reset their phone because of your flawed update? It’s the worst yet. Not being able to reply to a text without closing messages and reopening it....
agent: We want to help. Can you tell us which steps you've tried so far? This way we won't have you do any steps over again.
user: I️ went to the Apple store. And they had me reset my overall settings, hoping it would fix the keyboard. That didn’t help. They recommended a hard reset. I’d rather not. I’m seeing this random “I️” issue pop up on other people’s texts as well out of nowhere. “I️” = I Please see my pictures in the original tweet. Also. My phone keeps freezing.
agent: Thanks for keeping us updated. Are you running iOS 11.1? Meet us over in DM with more details, and we’ll work there.
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Update to the phone means customer cannot reply to messages without first closing them and the apple store he went to couldn't solve it and recommended a hard reset. Offers to take the issue into DM to work with the customer to solve the problem.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: bought a celcus tv from your Finchley store last year in December and it stopped working yesterday - can you repair it or change Your cctv recording from the date we bought it -
agent: Can you confirm did you pay cash or card for the telvision? We accept credit/debit card statements as a proof of purchase. Steven
user: Yes. I paid by card, I think there were other things I bought with the tv as well , but I remember the price of the television was £175 Actually, I just checked my bank statements and I bought the tv in January 2017 and not dec 2016 and paid for it by card - £175
agent: We would use the bank statements transaction ID to match our till receipts. If you return the television with your credit/debit card...1/2 ...statement our in store colleagues will advise you further. Steven 2/2
user: Great! Thank you. One last question, I’ve recycled the Tv’s box - is it rwqur Required**
agent: As long as you've got proof of purchase you'll be fine Dimitar! Ewan
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Customer is asking to repair or change the television which is not working. Agent updated to return the television with their credit/debit card.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: any idea why this happened to my laptop
agent: with your Dell system. Did you try to run Dell diagnostics on the computer to reach here? (2) The system seems to be having LCD screen flickering issue. I sincerely apologize for the technical troubles you are experiencing (1) (5) Also, please DM us the system service tag along with registered owner's name.^RC BIOS screen (F2 during startup) to check if the issue reoccurs? (4) Is this issue intermittent? Does the same issue occur on the Dell logo screen during startup? Please boot into the (3) To Find Service Tag: Hope you are doing fine. This is a follow up message. Please share the details requested so that we can check and assist you further.^RC
user: I turned the pc off when it had the flickering issue, then turned it on again and now I no longer have the issue. It happened when I moved it while it was on, happened once before. Not really a big deal was just wondering. Thanks
agent: We would suggest you to observe the system for a little longer and let us know if anything comes up. ^SD Since the issue is not reoccurring, we will archive this case for now. Please reach out to us at your convenience and (1) (2) we will have your system concern addressed. ^RC
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Had flickering issues on Dell laptop when he moved it. Advises running Dell diagnostics.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: advertising you have the iPhone x, yet you have none to supply your customers, shambles and time to move to a new supplier
agent: Hi there, have you placed a pre-order?
user: Yes, told 20th December, shocking !
agent: Wait times can vary depending on the time you ordered & the colour and size chosen. We'll get it out to you as soon as we can 👍
user: Not good enough o2, I can join Vodafone today and get one ! What a flippant non action reply, absolute shambles ! ! Not a care for customers was given ! Shame on you o2, I have 4 separate phone accounts, I will be moving all of them
agent: ☹ The device is in high demand. Please let us know if you'd like us to check your expected delivery time.
user: These are the details #
agent: Your expected delivery date is the 20th Dec but if we can get it to you sooner we will. We'll drop you a text when it's ready. We'd recommend deleting these tweets as they are public and contain your personal info. If you'd like to DM click here ⬇
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Pre ordered the iPhone x but there are none available. Explains availability depends on exact model chosen and advises for this customer delivery date is 20th Dec.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:. if an ATM doesn't work because of suspicious activity out of your normal withdrawl zone why does it take $ out ur act??? . now hundreds taken out of my act... And now not gonna show up til Tuesday?
agent: Hello, we're here to help. ^mm Please use link below to send your full name/ZIP/phone/account type and we’ll follow up with you. ^mm
user: Don't see a link. Sent a DM, tried calling in but said the wait time was 42 minutes........
agent: I called and left a message for you. What's the best time to reach you? ^kc
user: I just missed it call again I called back entered extension. On hold leaving u a vm
agent: I called and left a message for you. Please let us know if you still need help. ^kc
user: I called back and left a VM and tweeted right back. But of course never heard anything besides a tweet almost a day later
agent: I called back and left a message. Please let us know when is good time to call you. ^kc
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Customer is asking about the denied transaction at the ATM he faced. Agent is requesting to know the right time to call the customer.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:My touchpad stopped working after #FallCreatorsUpdate, and it is so persistent despite everything I tried including downloading vendor drivers, Synaptics drivers, all kinds of drivers. Still yellow exclamation mark.
agent: Hello. Let's take a look at this. To troubleshoot this issue, follow Harshavardhan Rathod's post on this link:
user: I tried all steps he suggested. None worked, unfortunately. Still, like this ⬇️ I am really disappointed...
agent: Let’s sort the touchpad issue by performing a clean boot, here’s how:
user: I performed a clean boot, tried installing vendor provided drivers, drivers downloaded from Synaptic website, Windows drivers ("I have a diskette") None worked. Any other suggestions? I am using an HP notebook.
agent: Got it. For in-depth troubleshooting in resolving this issue, let's seek the help of our Answer Desk team. Contact them here: Hello. Just checking up on you. Were you able to contact our Answer Desk team?
user: Honestly I skipped this last step you suggested. Still no touchpad on #FallCreatorsUpdate.
agent: Thanks for the info. For better assistance, we suggest contacting our Answer Desk team so they can look at the issue. Click here to reach them:
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Customer enquired that Touch pad is not working after Fall creator update. Agent updated to contact Answer Desk Team for resolving the issue.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: For the love of GOD what has your last update done to Word?? My fellow editors all notice the problems: lagging and freezing being the biggest ones.
agent: Hi. Thank you for reaching out. Just to clarify, which version of Office are you running?
user: 2016. And Windows 10. Which was preinstalled on the machine.
agent: Hi. Let's work on this. To make sure that the Office is up-to-date. You may follow the steps on this link:
user: Was this the horribly long recent update? I went to Settings>Windows Update. It says my device is up to date.
agent: Let's get that resolved. You may check this article that may help you repair an Office application:
user: Thank you! This helped. Okay it’s hanging up again, but this happens, sadly, with heavily edited documents!
agent: Thanks for the update. We suggest that you contact our Answer Desk for further support about the issue you’ve encountered:
user: I will but entire editorial professional associations report that Word historically freezes and lags if there are too many Tracked Changes to a document. The other thing that triggers freezing and lagging is lots of comments. And editors comment and query.
agent: May we ask if you were able to contact our Answer Desk support? If yes, could you send us the service request number via direct message? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍
user: I had to delete Malwarebytes. I couldn’t reach out to the help desk because I had a midnight deadline (Word problems added 2 hours to completion time). 1/ I have never spent less than 3 hours on the phone. Usually Office tells me they aren’t Microsoft and Microsoft tells me to go back to Office. It’s a project. For Monday. 2/
agent: Were you provided a Service Request Number? Kindly send it to us and we'll have it checked.
[/INST]
Word freezing after a Microsoft update. A link to repairing an office application.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: when you get an email to say your order is ready and waiting 😁 then get told to go away because it is 11.45am and you can’t have it until 12pm 😡 said I could wait but was told it still may not be ready..... 😳
agent: We're sorry to hear this, Gemma :( We do say orders can be collected from midday here but can completely understand you being annoyed when you'd had an email. 1/2 Which store were you collecting from and did you manage to get your order before you let? 2/2
user: Hello, it was the York Vangarde store, and no I went away empty handed as they said they couldn’t guarantee they would have scanned all parcels even if I waited an extra 15mins until 12pm... I went back today and collected my parcel On balance, I went to the Harrogate store Sat 18th Nov and received amazing service from Jerome on the refund/ collection point. He processed my refund, found my item to collect and even took away the extra packaging. Very helpful ☺️☺️☺️
agent: We've fed this back to our Store Manager, Gemma. We're glad you have your parcel now but really sorry this wasn't sorted yesterday for you. 1/2 We've also been in touch with our Harrogate Store Manager to let them know what you've said about Jerome. We'll make sure this gets back to him and he gets some well deserved recognition :) Thanks. 2/2
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Customer arrived fifteen minutes early to pick up a package and was told it was unknown when the package would be ready for pick up. Agent asked which store gave the poor service and did the customer ever receive his package.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:Hey why are there episodes of season 7 missing?
agent: Episode 2 is unavailable at this time, but we've reached out to see if it may be possible to re-add it!
user: Thank you for the response. Any idea on when it might be added? ?
agent: We don't have a timeline to share, but rest assured we're working on it. Please keep the show in WL/My Stuff for updates.
user: Thank you for the response Hi - any new developments on this
agent: Sorry--still no updates quite yet, but we'll continue sharing the interest in seeing it re-added for the future!
user: okay - so here is another issue that i have; i changed my service level to DISCONTINUE the live portion and drop it back down to the $7.99 version - i did this back in Sept and STILL seeing $40 charges for the live package - please move me back to $7.99 and refund last month.
agent: Sorry to hear about this! Chat with us here: and we'll get this sorted out ASAP.
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Customer enquired about the episodes of season 7 missing. Agent updated that episode 7 will try to checkout to re-add for the future.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: product undeliver n said customer refused to receive the product and now processing for refund.i order when sell start for one plus 5t.no one contact for delivery I was waiting but received that msg.disppointed from Amazon.order i407-6768178-8573154
agent: That's unusual! Apologies. Please report this to our support team here: and we will take corrective actions. Also, Please don’t provide your order details as we consider them to be personal info. Our Twitter page is visible to public. ^BS
user: It's really felling bed ,after waiting so long n ordered placed at the time of launch where it took time to place order n finally this is happening.very disappointed from amazon.n they are saying I am deny to receive the order where no one call. Your package with OnePlus 5T (Midnight Black 8GB RAM + 128GB memory) was refused at the time of delivery. If you have not refused the package, please contact Amazon. This msg I received.without any call without attempting delivery how can u say this.
agent: We'll not be able to view your order details on social platform, Pankaj. Please reach out to us from the link provided earlier and we'll check this. ^YP
user: No update weather product get cancelled or it will get deliver.its always taking time to get in touch with customer care.its to frustrating.
agent: As informed earlier, we cannot access your account/order details from social media. Also, I'm sorry to know you aren't able to connect to our support team. Please try arranging a call from us here:
user: I seen new product dispatch and suddenly it got cancelled and refunded process.trying to contact customer care but no luck.ordered again with extra charge to get it next day delivery again it's showing delay.why you are charging if not able to deliver on time.
agent: Apologies for the experience you had with this order. Please share your details here: and we'll contact you soon. ^JS
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An item was attempted to be delivered but Amazon said refused delivery and customer wants to know if it will be redelivred. No order details can be accessed on social media.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: Eleweran area of Abeokuta, Ogun State isn't enjoying this Gr8 network, especially Ogun State Police headquarters. What can be done?
agent: We apologize Samson, Kindly provide your phone number and device type. Thank you. UO.
user: 08112438872
Itel 1501
agent: Afternoon Yemi, may we know the exact issue being experienced at your location to offer you assistance? TT
user: The browsing and downloading speed in Eleweran area is very slow compared to Ibara area, Ibadan, Ijebu-ode and Lagos.
agent: Kindly select 3G only network; not Auto, on your device setting for better connection. Revert if issue persist. TT
user: Having searched, I only saw GLO 2G (FORBIDDEN). There is no 3G to select.
agent: Please may we know your device name and model type? TT
user: Itel 1501
agent: Please select WCDMA only on it and revert with your experience. TT
user: Only GSM is listed. Another thing is do I choose gloflat or glo secure
agent: The issue reported has been escalated for resolution. Kindly be patient. TT For data plan use gloflat APN. For PAYU data connection at N1 per MB use the glosecure APN. TT
user: Ok. I now understand
agent: You are welcome Yemi, stay Unlimited! TT
[/INST]
Downloading speed is very slow in the Eleweran area. Tells customer to select £G (which customer doesn't see in list) same with WCDMA setting.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:Getting a #BSOD when installing the latest win10 update on my Laptop
agent: Oh no! This is not how it should be, Henry. Can you tell us if your Surface Laptop is on Windows 10 S or it's in Windows 10 Pro?
user: Hi. It's on Windows 10 Pro.
agent: Got it. To clarify, are you trying to install Fall Creators Update or the latest firmware update when this issue happened?
user: It download the firmware and the Fall Creators update. Installed the Firmware but has not installed the Fall Creators update.
agent: Got it. To resolve a blue screen error, check this link:
user: Hi. Managed to update it. Did a clean boot into windows. Then did updated it via media creation tool.
agent: That's great! We'd like to hear from you. Help us improve our support by clicking this link: Thanks!
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Win10 updated caused a BSOD error on laptop. Provided a link to resolve the blue screen error - and it worked!</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: are you ever gonna deliver my COD WW2 only pre ordered it in June!! !
agent: What delivery date were you given in your original order confirmation email? ^KM
user: Friday which was the release date
agent: What is showing on your tracking? I'm afraid we don't have access to account details here on Twitter. ^KM
user: Obviously ain’t even left yet Oh n here’s my original order I’ve only contacted customer services 5 times and sent 2 complaint emails in 3 days n gotten nothing but lies and fake promises
agent: What Customer Service advise you when you contacted the last time? ^KM
user: That it would be delivered today not looking likely though is it?
agent: Orders can ship the day of delivery and still arrive on time. Please keep us posted, we want to help any way we can, Andrew! ^KN
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COD WWII was pre-ordered to arrive on day of release but had not arrived. Items can be sent same day (but it didn't arrive, useless help so hard to put a good response in here).</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:
I accidentaly put a wrong title for my niece name. Instead of MS. i put MR. Is it gonna be a problem because our booking is already confirmed
agent: Apologies for taking so long in responding to your tweet. >>> Kindly provide the booking number, passenger name and date of birth for further assistance. Thanks-Sha
user: Hi sha, thanks for responding. My booking number is: KZBCKZ
Name: Alliyha Ashley Dacian
Birthdate: Nov. 9, 2003
I may have written her name wrong too. Thanks for your help in advance and hope to hear from you.
agent: Hi Ivory, we unable found this booking KZBCKZ exiting at our system. Kindly provide us correct booking number and snap >>1/2 > shot of passport copy Alliyha Ashley Dacian then send via Dm. Thanks- Mariya 2/2
user: Hi good morning, This is the copy of our flight booking with you. I hope that everything will be in order. My niece doesn't have a passport yet. I hope to hear from you and thanks in advance. Ivory
agent: We’ve amend accordingly. Please check your mailbox for the revised itinerary. Thanks-Sha
user: Thank you very much for your help. I hope its not too much to ask. if its possible that you send the new itenirary to the email: __email__
I am having trouble opening my mail nowadays. I hope you understand. One more thing. Both of my nieces doesn't have passport yet. Is school ID okay during check in? Hope to hear from you. Ivory
agent: Hi Ivory , we had resent the itinerary to : __email__ . Yes , you may do so. Thanks - Nod
[/INST]
Customer identified niece as a male in error. Agent has corrected nieces title to female.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: #azTechHelp - where is the link to the API console for the Bing Search API?
agent: Are you referring to the portal console for it: ^PB
user: There was a page where you could key in the header, params, subscription key etc. for the Image search API & it would show the results I can't find it now. It used to be there with v5 for sure.. the default query would Bill Gates..
agent: I can't find anything regarding this offhand. If you wouldn't mind Can you create a forum post 1 ^PB with the tag “Microsoft-Cognitive” and send us the link? We can have and engineer answer this. 2 ^PB
user: Is there a similar console available for v7 Image Search API? (2)
agent: It appears it should be. Billing/subscription would have the best answer for this. 1 ^PB We recommend filing a free billing support case here: Feel free to keep us updated.
user: Thanks! I created a support request.Is Image Search v5 API still supported?My v5 image service that I had added to Dashboard is missing
agent: Honestly, I can't find a definitive answer to this other than there is still a pricing page for it. May be able to roll back. ^PB
user: They promised to reply in 2 hours.. It's 13 hours and counting. :(
Our customers using our mobile app are facing issues..
agent: Can you DM us the request details and we will have a look into this. You can DM the details through ^FC
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V5 had an image service which is missing from the dashboard on V7. Can't find an answer but billing dept may be able to help.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: CAN U HELP ME
agent: Very sorry for the delay! Is the issue still happening? Did you get any error?
user: it didnt go away so i just had to delete some games but i really didnt wat to do it but thanks anyway even though i had 25gb free
agent: Do you see any kind of error message or error code?
user: No its fine now i managed to sort it out
agent: Feel free to tweet us any time.
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The customer needed help but figured it out. The agent wanted to know if there was still a problem and if there was an error code.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: are trains from London Paddington to Hereford tomorrow delayed or cancelled? Need to get home then
agent: There are expected to be signalling issues between Paddington and Hayes and Harlington, but no cancellations expected. What time? Phil.
user: After 8am tomorrow thanks
agent: Trains may be delayed but no cancellations expected. Updates will show at You can check with us in the AM too.
user: Good morning, what is the delay on the 8.20 paddington to Hereford train this morning? Thanks
agent: Hi Simon. Nothing has been reported to suggest this service will be delayed - Josh
user: Are these new trains - bought by 1st class ticket, but this is sub standard and completely unacceptable - feel cheated - disgraceful
agent: Sorry you feel like this Simon. This service is not one of our new services. To make a complaint please email __email__ - Josh
[/INST]
The customer have a question. The agent solve the question and offer alternative solution.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:Never flying or ever again! A normal 5 hour trip turned into 15 hours and having to spend an extra $400. Unbelievable!
agent: We do our best to always get you to your destination on time and apologize for the extended travel time.
user: your delayed flight & plane issues w/ jet bridge caused me to miss my connecting flight. I had no choice but to pay $400... ...why do I have to pay for something that was your guy's fault? Such a crazy amount for something that was because of your plane messing up
agent: If your tickets were in the same reservation, our team would rebook you at no added cost.
user: The same flight reservation only leaves once a day from DFW-BOI. I would've had to stay overnight in Dallas and miss an extra day. I needed to be in Boise that day so was forced to buy a connecting flight. Ur flight delay/issues aren't something I should pay extra for.
agent: Our agents are certainly able to assist with any but we're unable to offer reimbursements for flights purchased on another airline.
user: I purchased the connecting flight from AA tho. I was told to pay the PHX - BOI AA flight was the only way to get to BOI that day. So...?? ?
agent: We'd like to take a closer look into this for you. Give us a follow and then slide on over to DMs with your record locator.
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Customer complaining about 5 hours trip turned into 15 hours and also having to spend extra $400. Agent telling that we had to take a closer look for u give us a follow and dm with your record locator.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:
Simple question: I upgraded yesterday by phone. You have - so far - sent me 11 emails and 5 texts confirming various bits of this.Why?
agent: 🤦 We'd always send you confirmation Geoff. What are the emails about? Drop us some more info over DM.
user: God, I despair of 02 sometimes. YOU sent me every one of these (now 17) messages. Now, you want ME to tell YOU what they are about! Why?
agent: Are they the same? Please DM us screen shots of the messages you're receiving so we can help further:
user: No, they're not. But same answer: go and look in YOUR files - instead of expecting me to do an exercise that I am sure will change nothing!
agent: We're unable to view the texts from here Geoff. Please DM us a screenshot of the messages you're receiving, we'd like to help.
user: If you'd like to help:
1. Change your email system so 02 can see what 02 has sent
2. If a customer places an order, send one acknowledgment
agent: Right, okay. If you change your mind and would like us to help, please send us a screenshot of what you've received.
[/INST]
Customer is questioning after upgrading their phone, so far they have received 11 emails and 5 texts confirming various bits. Agent updates to DM them a screenshot of the messages they have received.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: please help, my new surface device has been in replacement in first 7 days and now onceagain up for replacement 1/3 And I have been waiting for About 20 days to receive the replacement, and so far it's not going anywhere, helppppp (2/3) 7 cases & multiple calls later I am still waiting for a product that I can work with #surfacepro #surfaceproissues #microsoftqualitycontrol please help a man get a quality product that I have already paid $1200 for.
agent: That's not what we want to hear. Meet us in DM using the link below. We'd like some additional details to assist.
user: Hello Team, have sent you all the details
agent: Hi. We have responded to your Direct Message. Thank you.
user: Thanks team for another case number, hopefully this 8th case would sort the situation. 2nd replacement came in, was the panel fit fine? - NO and this one also greeted me with a massive backlight bleed, so no thanks 10 days of ownership and 45 days with support... quite an experience with Surface Pro 4 #qualitycontrol #surfacepro4 #surface
agent: Please communicate this directly with our Tier 3 team as they need to be aware of the condition of the item you recieved.
[/INST]
Here customer is asking for the help as he has replaced his new device few days before and still waiting to get it replaced and still no response from the service company and also he wants best quality product for which he already paid 1200 . Here agent note downs the issues and tells him to DM for better solution and stay connected and also they responded to the issues.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: assuming the 16:03 Bristol Parkway - London Paddington can’t be held?? On the delayed 15:41 BTM - Parkway, currently due into parkway 11 mins late at 16:03 Never mind, getting more & more delayed now. Seriously hate the trains. Given myself 2 hours spare to get to my final destination & now looking unlikely that’ll be enough time.
agent: Hi Natasha. Sorry for the delay. The 15:41 service was delayed due to following a late running preceding service. Apologies for the problems this has caused. The next train to London Paddington us at 16:33. Lewis
user: Ok, so due into London 40 mins later than planned (assuming we aren’t delayed further...🙃), as the 16:33 takes 10 mins longer than the 16:03. At what point does this journey qualify for a refund (partial or otherwise)? So stressed.
agent: If delayed by an hour on that journey you can claim compensation. Lewis
user: Beginning to look likely. Any idea when the signal problems will be fixed - currently stuck at didcot parkway with no departure est. Signal issues are so common in this area I’ve lost track of how often I’ve been delayed here.
agent: That service is currently expected to reach Paddington at 18:37. Apologies again for the delay. Lewis
user: Finally arrived nearly 1hr 30mins late due to delays. Assume I can’t claim as the delays were split on 2 trains? Going to miss the first half of the show I’m due to see. Overall a great Friday 🙁
agent: Hi Natasha. Really sorry for this. Including train times what full journey did you make please? - Josh
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Customer is complaining about the delayed journey by 1hr 30mins. Agent states that the compensation can be claimed if the delay is over an hour.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: are y'all EVER gonna fix this? No matter how fast I tap the notification... No matter how fast I tap the notification, I get delivery not available. Stacking orders from the same place used to be fun. Now it's straight up depressing. What's up with this batched orders nonsense? Are you making us do twice the work by paying us a quarter of the effort? Why can't I tip my courier after two days? I'm deeply upset about this.
agent: We'd be happy to help! Please DM us the email address for your account.
user: No thanks. I'd just like the option to tip whenever I want. Bring that back because this is infuriating. You're not helping. So why did you cut the time to tip? Seems like you aren't happy at all to help. I want the option to tip my courier whenever I want and I want everybody else to as well.
agent: You can add a tip anytime. The tweet you are referring to is from an issue months ago that is now resolved.
user: Oh okay. So there is no time limit to tip?
agent: No. If the tipping screen is closed out for whatever reason, we can manually add the tip on our end.
[/INST]
Customer is complaining about the stacking orders and batched orders and demanding to have an option to tip the courier whenever he need it. Agent requests to DM the email address and states that tip can be add anytime and for some reason if tipping screen is closed, they will add the tip manually.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: Missed 3 trains due to no parking spaces because of changes! What are you going to do? #didcotstation
agent: Hello Jo. Are you a car park season ticket holder? - Jordan
user: No - there are spaces in that one. I always get in somewhere, roadworks in big car park have reduced spaces
agent: The work is for a new £20 million multi-storey car-park, information here: . Do you travel regularly? - Jordan
user: Yes Thanks for sending,very impressive but seems to say reduced parking till summer 2018. Alternatives not identified. You should warn people
agent: Apologies again for the issues you've had Jo. We'll feed this back. I trust that you'll start seeing the improvements very soon. Natalie
[/INST]
Customer is complaining that 3 trains got missed due to no parking space. Agent asked to reduce the parking so that there will be improvement and issue can be done with.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:NO SERVICE - AGAIN!!! EMERGENCY CALLS ONLY?!?! *FIX IT! PERMANENT FIX WOULD BE APPRECIATED. #sprint #infuriating
agent: Hi, please send us a DM so that we can further assist you. -RA
user: I've talked to countless people through DM with you. Just fix the problem - I'm done explaining my case to different reps every time. Fix it
agent: I'll be happy to assist you. Are you sure you don't want to DM us so that we can help resolve the issue? -RA
user: Listen, look above: I don't have the time and patience to go through this again with y'all. Fix the problem. My zip is 80593. Fix it.
agent: Thank you for providing a ZIP code, but what is the closest cross street to you so we can check the coverage in your area? -DD
user: Airport and Nelson
agent: Are you currently overseas right now? I am showing this is not a valid ZIP code in the United States. -DD
user: 80503
agent: In order for us to better assist you today, can you please send us DM so we can get further information from you. -DD
[/INST]
Customer is complains about No service and still the issue is not resolved. Agent updated the customer to send the DM for further assist.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: There's a $258 flight from PDX-DFW on 12/22 but when I try & book with my discount, the flight doesnt appear flights are 250+?
agent: What's the Discount Code you're using? ~Angel
user: "CUSTOMER CARE $100 SR E-CERT"
agent: is this for flight #652? I just searched using the Discount Code and it does display. ~Angel
user: Yes! Is there any reason it wouldn't be showing up for me? The only flight it shows me around that time is #3308.
agent: Do you have other search features selected that might restrict it? When entering search only enter cities, date,code & # of guest ~Angel
user: Ah yes that was the issue! Thanks so much for the help, I'm booked! 😍
agent: Great! ~Angel
[/INST]
Customer is unable to search flight by using discount code. Agent informs customer to check with search features which may restrict.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:Hi Kindly let me know how you can help me replace my line. Phone lost but still on.
agent: Hi, kindly get a new replacement card and contact us for further assistance. You will need to confirm your full name, ID ..cont ...number, last airtime top up and three frequently dialed numbers. ^RO
user: Am at a replacement center but lost the original card with pin n puk. Had changed pin too. Please see DM. Thanks!
agent: Share a reachable contact number and the number to be replaced for assistance. ^JN We are dealing. ^AA
[/INST]
Customer is requesting for assistance in replacing the line. Agent requests for the name, ID number, last airtime top up and 3 frequently dialed numbers.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: I need help. I do not have your service (6+ hours to setup and cancel an install!) but the previous homeowner did. There is an ONT in the basement that sends out a loud, very annoying beep every 15 minutes? This is ridiculous. How do I stop it?
agent: Press and hold the alarm silence button/ONT reboot button on the unit for 30 seconds. That will silence it.
user: Alright, done. Will reply back later if it beeps again. Am I expected to do this every 24 hours? That's how long the Alarm Silence lasted. Bedden back to beeping every 15 minutes since this morning.
agent: Try unplugging the power and removing the battery. After 3mins, put the battery back in and power on. This should help with the beeping. Let us know. ^DDG
user: I have no service with you at all. Can't I just unplug it and remove the battery forever?
agent: Yes, you can do that since you do not have service with us. When the battery is dead the beeping will stop. ^HSB
user: Thank you!
agent: You are welcome!
[/INST]
Customer is complaining that there is an ONT in the basement that send a loud beep evry 15 mins and they do not have any service. Agent updates that they can unplug it and remove the battery forever since they do not have service wth them, when battery is dead, the beeping will automatically stops.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: Miza, this issue still not resolved, please assist asap, departure next week, thanks
agent: Hi Lee Chia Shiun, we apologies on this as we still on process rectifying your request, you will be updated once done -Anwar
user: pls check the phone record, and refer ur team that call me, and case number, if u make mistake, can't change, then jz let me know i don't want wasting time for the non-sense bcoz time is running out, if u can't fixed this, let me know, i ask guest to buy new ticket, or travel back the same date suppose a simple instruction, i don't know why take so long time to resolved
agent: No worries, Chia Sun. Correction will be done accordingly. Revised itinerary will be sent out once done. Thank you. -Miza It requires approval as the flight moved incorrectly, Chia Sun. Correction will be done within today though. -Miza
user: I hope it cn be done, I wasting too much time on tis
agent: Hi Lee Chia Shiun, we regret on this to happen but kindly provide us bit more time on your request - Anwar
user: OK, as long as, u can fixed, I m OK..
agent: Yes and we understand, we do our best on it and will keep you updated by email once done- Anwar Thank You so much! See you again soon once it is been updated via email . We always here to assist you 24/7. Cheers! -Anwar
[/INST]
Customer is complaining about unresolved issue as the date of departure is nearing. Agent requests for more time and assures to keep the customer updated once it is done.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: i want to PORT-IN...
can u plzz help me..,,
agent: Thank you for choosing Idea Cellular. Please DM us your contact number and pincode number for further assistance.
user: done dat..
waiting for ur response great going idea,,,number, pincode,messaged you..waited whole day,yet to hv any response fom ur end...
shows you much you value customer
agent: Please allow us some time to look into this. Will update you on status shortly.
user: what is their to look upon,,,
i want to PORT_IN,,
just tell me the procedure..dats it..
or are u kinda evaluating that do we need him or not
agent: Our team will surely contact you for further assistance. Request you to wait for some time. Regards, Mahindra
[/INST]
Customer is asking help to Port in. Agent updates to DM their contact number and pincode and tells that their team will surely contact them for further assistance and requests to wait for some time.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: - paid for two season tickets (weekly) that start tomorrow.. picked Staines as pickup location... guess what? Can’t load the ticket £82 out of pocket and no tickets on my smart card... how do I get my money back? ?
agent: Hi Andrew, have you tried all Smart Card readers at this station? ^JM
user: Gate, platform (couldn’t try ticket machine as out of service). The ticket is a weekly that starts tomorrow.. Richmond to Staines.. Your system clearly broken for people who commute OUT of London.. was told I could pick up a day early in Staines... clearly incorrect
agent: Sorry to hear that, please contact our dedicated Smart Card team on 0345 810 1010. They may be able to assist ^JM
user: If I fail to collect, is my money refunded? What time are the team available until?
agent: They are open until 22:00 this evening ^JM
[/INST]
Customer complains that though he had paid for tickets he is unable to receive it because of out of service and asking for refund. Agent suggested to contact dedicated smart card team for further assistance.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: - Thank you... Flight canceled due to crew being illegal and I have surgery
agent: Send us your record locator in DMs, please. We'd like to work on getting you rebooked.
user: I got rebooked - payed for internet, paid for an upgraded seat and paid extra for this more direct route to Seoul... All for nothing... AFGVQE In SFO had an epic breakdown to get a seat out, as this lovely company had me rebooked only after all my scheduled surgeries...
agent: We see you've been rebooked onto the very next available option. Our sincerest apologies for this experience.
user: I am showing up in Seoul on the day of my surgery... compensation? 146 for the seat, 20 for internet and close to 200 for the more direct.. Our apologies? You canceled the flight!! ! I paid for services I did not receive and convenience I am not getting... Are you serious?? ?
agent: Once you arrive you can DM us here and we'd be happy to review the entire situation.
[/INST]
Customer is complaining about the service, that after the cancellation of the flight due to crew being illegal, they have rebooked, paid extra and paid interest still got no service. Agent updates to DM them once they arrive and they will be happy to review the entire situation.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: For some odd reason. The vibration on my controller doesn't work when i play Destiny 2. I went through every setting but nothin
agent: Hi there! Were you also able to check the in game settings as well as the console settings? ^BL
user: Yeah i have checked the game settings, and Xbox Accessories
agent: Would you mind sending us a picture of what you have the settings set to exactly? ^RR
user:
agent: Thank you for the pictures. Is the controller fully charged? Also, does the vibration work for other games? ^RM
user: It is fully charged and yes it does work for other games
agent: Okay, that is odd. Was the controller vibrating with the game before or has it never vibrated? ^RM
user: It stopped working a couple weeks after release
agent: Thank you, let's go ahead and remove your profile: then power cycle 1 ^BL the console: and check again if the vibration is still disabled. 2 ^BL
[/INST]
Customer is facing issue with his controller as vibarator not working while playing Destiny 2. Agent provides with an URL to check with settings still being disabled.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: hello Size! I would like to cancel order #83975908 because I picked the wrong size. Or if you could change the size from UK10 (UK 10.5) to UK 9.5 (US10) , it will be a huge help. Please let me know, the order is made 35mins ago. Thank you in advance!
agent: Hello,
I have looked into this for you and can confirm your order is still under review, once this passes security we will be able to cancel this for you. Thanks, George
user: Hey thanks man! So the displayed size is on UK size right? Im gonna order it 9.5UK then.. thanks Size!
agent: Hello,
All sizes on the UK website are in UK sizes :)
Thanks, George
user: Hi George, how long does it usually take to cancel an order #83975908 ? Will I be notified via email? I want to re-order with different size (10 UK to 9.5 UK). Thank you in advance!
agent: Hello,
Once this does get cancelled you should receive an email stating so along with details of your refund. - George
user: Hi George! Please check order #83975908 . I have requestes cancellation but why now it is dispatched? Thank you in advance
agent: Please can you follow us and advise us when you have so we can DM you and assist further? Thanks.
[/INST]
Customer is asking to cancel the order because he picked the wrong size. Agent suggests that all the sizes on the UK website are in UK sizes.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: ios 11.0.1 can’t connect bluetooth to my car’s head unit. Will wait for your reply.
agent: We want to help. What happens when you try to connect your car and iPhone? Does your iPhone work with other Bluetooth devices?
user: It connects successfully but when i try to play a song from my iphone, the car’s head unit freezes and restarts.
agent: Does this happen with any app that plays audio? Did this work as expected prior to updating your iPhone?
user: Yes. I it happens to all apps that plays audio. It works just fine in ios 10
agent: Does your iPhone have any issues when your car stereo restarts? Have you tried another Bluetooth device with your iPhone?
user: It doesn’t have issues, only the car stereo. I haven’t tried it yet.
agent: We'd like to have you backup and update the iOS to 11.0.2 and try again. Read here for more:
user: Ive updated to ios 11.0.2 but my car stereo still cant connect I tried to connect it with an android phone, my car stereo worked perfectly.
agent:
We'd like to gather some more information for better troubleshooting. Can you DM us the country you are located in?
[/INST]
Customer is unable to connect Bluetooth to his car. Agent asked what happens when connected and informed to DM them with location,So that they can gather more information for better troubleshoot.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: remind me to cancel my contract on 30th November please
agent: Hi Ryan 😩 Why is it you're looking to cancel exactly? Please DM us more info, we wouldn't want to loose you.
user: Removing the TU app and still charging me the same price even after the 2 year contract is finished, I should be paying a SIM only rate now
agent: There are some alternatives like WiFi Calling > What handset make and model are you using?
user: Samsung galaxy s6 which I have no intention of changing
agent: We'll extend our 4G/Wifi calling compatible handsets. Third party calling/messaging apps may offer similar functionality.
user: Would be helpful to actually get 3g signal let alone 4G, getting one bar of signal where I live is a luxury, your staff say there's 1/2 2/2 coverage but in reality there is none whatsoever
agent: We're always working to improve our network, especially in areas that need it most. We hope you see improvements soon.
[/INST]
Customer wants to quit the contract for charging higher bill even after removing TU app. Agent requests to try other alternatives like WiFi calling and other 3rd party apps.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: can you help? DL 121 from LGA diverted to JFK. No update from staff. Late for meetings. Can you give us an update please? Nothing Solid support guys...
agent: Hello, Hamish! I am sorry about the diversion due to maintenance. Please accept my apology for any inconvenience that this has caused. *TCC
user: Your staff at the gate can’t board us because the seat map won’t match. Surely this has happened before? Get it together. And a stock apology doesn’t cut it. We want a full refund. Have missed two meetings. You boarded us on a plane with a known issue. Who do I speak to about the refund? I guess you only reply to the easy questions and pat yourself on the back Still stranded at JFKwithout answers. 4:20 delay now.
agent: I can offer you a refund on the flight. Shall I cancel your reservation and process a refund for both passengers? *TCC
user: Are you joking? We’re waiting to board for the second time, we do not want to cancel, we want a refund.
agent: We cannot offer a refund on a flight that you will fly. As a gesture of apology, I can offer both passengers a $100 voucher. It is... 1/2 ...good one year from date of issue and is nontransferable. *TCC 2/2
user: Amazing business you have here. You manage to not deliver the product we paid for, but still charge for it. Vouchers won’t be necessary. I won’t be flying with you again.
agent: ...for any inconveniences and delays that this has caused. *TCC 2/2 The offer will remain open to you. This will be noted in your ticket numbers. Safety is Delta top priority, once again I apologize... 1/2
[/INST]
Customer having an issue that the staff at the gate can't board us because the seat map won't match and also customer wants the amount to be refund. Agent asked the customer shall i cancel the reservation and process a refund for both passengers and inform the customer that hey cannot offer a refund on a flight that they will fly.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: any chance of getting the complaints procedure today?? ?
agent: Your complaint has been escalated. Please refer to our User Agreement for further info. ^VM
user: That's weird that because a day ago you were telling me there is no escalation process??? Hmmmmm The user agreement doesn't specifically mention a complaints procedure. Send me the details of your complaints procedure When should I expect to hear from someone?
agent: We can pass along your feedback, but this "escalation" does not result in a contact back. Sorry for the confusion. ^B
user: Seriously? Why is your customer service so bad? So how do I complain higher?
agent: While we do not have escalation options on Twitter, you are welcome to contact customer support and ask for a supervisor. ^B
[/INST]
Customer is asking is there any chance of getting the complaints procedure today. Agent updates since they do not have escalation options on Twitter, they are welcome to contact customer support ask for a supervisor.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: hi I have had a problem with FIFA points and I was told by to contact you
agent: Here to help! Please provide us with more details of this issue in order to assist you better.
user: I bought FIFA points and never got them I have pictures that have more information about my purchase if needed
agent: Sorry to hear that. Restore Licenses to refresh your privileges and try again:
user: Thank you
agent: Anytime!
user: It didn't work😞
agent: If your game is a physical copy make sure it's from the same region as your PSN account.
user: How do I know that
agent: That will depend on where you bought it.
user: It is aisian and so is my account. ( my account is Omani and oman is in Asia)
agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!
user: I followed you🙂
agent: We have sent you a Direct Message via Twitter with further instructions.
[/INST]
Customer is complaining about the FIFA points which they never got them. Agent replied that they have Direct Message them via twitter with further instructions.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: shaeb idea company chya phone varun call tar te Gujarati , Hindi, English made snagtat ki tumcha call lago shakat nahi.
agent: We are here to help.Please DM us your idea number and elaborate us your concern to assist you further.Regards,Pritam
user: 9594406936 y der is Gujarati in place of Marathi when I hear that phone is switched off or out off coverage area is Mumbai comes in Gujarat or in Maharashtra
agent: We would like to inform you that the number is belongs to mumbai and mumbai comes in Maharashtra.Regards,Pritam
user: please remove that Gujarati and take Marathi.
agent: Numbers are circle specific. Request you to dial 12345 or 198 regarding your concern. Regards,Sneha.
user: I know it than y in Mumbai it says in Gujarati.
agent: Sorry for trouble. Please select the language while dialing the Idea customer care helpline number. Regards, Vicky
[/INST]
The customer is asking to change the language from gujarati to marathi. The agent asked to call to 12345 or 198 regarding their concern.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: Please may you help me recover my email account. Somehow my recovery has been denied twice. I receive emails on this account daily but very rarely send. I have already submitted a number change as the used number is old but it's blocked me out again.
agent: Hi, Luke. We know how important this is to you. Just to verify, when was the last time you've successfully accessed your account?
user: This morning after I received the email. I accessed the account via my phone and I started to number change process as I realised it was using my old number. When I attempted to access the account via my PC it was blocked again.
agent: Thank you for the information. Let's try this link: to get your account unblock. Keep us posted. Hi, Luke. Following up with you to see if your issue got resolved. Message us back if you need further assistance.
user: I attempted to recover my account for the third time, this time on my home PC. Despite giving more accurate information my attempt was declined and I was suggested to make a new account instead of trying again. My number change is already in motion and will be done by 30/12/17. I really can’t afford to wait 30 days, being December and how important the account is. I’m going to miss out on a lot of very important emails. Can you help me get my account back in any way to prevent the waiting period?
agent: Hmm, let’s try another approach. To get your account access back, please follow the steps on this link:
user: Those are no help to me unfortunately. I have been through the recovery process 3 times and have been given my 'final update'. Unless you can unlock my account for me, I have no other choice but to wait. I use the account to sign into windows 10.
agent: Hmm. If that’s the case, let’s get in touch with our Account Specialist team: to walk you through on how to regain access to your Microsoft account. Please secure a Service Request number after contacting them to serve as your future reference.
[/INST]
Customer is complaining about email were messeges are rearly send and they have blocked the email. Agent says to go to the URL and follow the steps to unblock.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: hi, will there be any problems on the trains in a couple of days time? ?
agent: Hi Steve. What journey are you going to be making please? - Josh
user: I'm just wondering from Bristol P to Weston-S-M on 30th
agent: Good morning. Thank you for your enquiry. One of the team will respond to you first thing in the morning. AndyD
user: Ok thanks - why not now?? And why does it take so long to reply throughout the night? ? Ok thanks - why not now? ? Ok thanks - why not now? ?
agent: No delays are expected, services will run as advertised at with any disruption information posted at
user: Ok thanks - why couldn't i be advised of this last night? ?
agent: We have a team who covers our Twitter page overnight and they normally help with live journey enquiries. Sorry this info wasn't given last night. Natalie
user: Ok no worries - from what times do they do that? ?
agent: The overnight cover is between midnight and 0600 on weekdays and between 2300 and 0700 on weekends. Natalie
user: Ok thank you for your help Hi, is this still the same??
agent: Hi. We're not expecting problems tomorrow but if anything changes our website will be updated. Lewis
user: Ok thank you for your help
agent: You're welcome. Have a good journey. Lewis
[/INST]
Customer is enquiring about the trains which does not have any problem for couple of days. Agent says that they are not expecting any problem tomorrow but anything changes our website will be updated.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: logic: new legislation means can use allowance abroad, something my contract charges me £5 a month for as part of contract 1/2
agent: This was included in the tariff along with other services such as music streaming. The price of your tariff cannot be changed.
user: My question is why I'm still paying it when it's now free by law? Seems unfair to others that also on same tariff as myself.
agent: The tariff agreed also included your minutes, texts, data and allowed you to have O2 Travel at no extra cost.
user: But it was advertised and sold as an extra £5 a month so £40 not £35. So just wondering why I'm still paying it if this service is now free
agent: Your tariff charge is for UK minutes, UK texts & UK data. Can you send a screenshot or link to show us where you've seen this?
user: Hi O2 can I please have an email address to contact? Fed up of dm-ing and missing calls as you always call back during work hours 😫
agent: 😔 We don't have an email address for you to contact us Beki, what is this regarding? Can you send over some more info by DM?
[/INST]
Customer is complaining about paying fee for free service. Agent is requesting for more details about the issue.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: also, how do I import my iTunes smart playlist songs to Spotify?
agent: Hey there! You can try following the steps at Let us know how it goes. On the other hand, we're afraid that local files will not appear under Your Library (Songs, Artists, Albums).
user: please do. I've worked the past 10 years on creating those playlists in iTunes, and the whole purpose of migrating to Spotify is that it's social. So now I don't have any benefits of being a Spotify subscriber... is there really no workaround for this? I wouldn't mind putting some time into making this work, but Spotify just has so little use for me if this can't be done...
agent: We're afraid this isn't possible, but we can see how that'd be handy. Your feedback has been noted. Don't worry, once you've imported your iTunes tracks, you can easily move them to playlists by following the steps at /WP
user: I think Im missing the point. That article doesn’t say anything about iTunes or how to move songs added through iTunes to playlists :-(
agent: Sorry about the confusion. The steps you're looking for are on the first link we provided. Just head here:
user: yes I already did that before I asked my initial question (about importing smart playlists).
agent: We understand where you're coming from. Currently, it won't be possible to do this. Rest assured, we'll let our devs know this is something you'd like to see /DV
user: okay, thanks. How do I cancel my subscription? Is this possible each month, or is it per year?
agent: No problem. Canceling the subscription can be done anytime. Can you also let us know your account's username or email address? We'll see what we can suggest /DN
[/INST]
The customer is asking that how to import my tunes smart playlists to spotify. The agent updated that they will let their devs know that something they would like to see and asked to dm accounts username and email address.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:Hey , my book export to pdf fails with "indesign cannot finish export", but doesn't tell me what is the root of the pb
agent: Hi Sébastien, do you have large images in your project? Here's an article that has some troubleshooting steps: ^Wren
user: It has large images, but fixed by selecting "zip" in compression settings. BTW, the 2 first solutions on the link are strange. the first one asks to update InDesign CS4... 13 versions older than current one ;) And solution 2 cannot be applied since export fails !
agent: Glad to hear it's resolved. Please feel free to tweet us back if you have any other trouble. Thanks! ^AJ
user: Here is a fun one. InDesigns says font is missing and ask to sync with typekit, whereas typekit says its synched already ;) And if I click "Sync" it does nothing of course!
agent: Hi Sebastien we've passed this info on to our expert- they will review and get back to you ASAP. ^AJ
user: Thx! It's already 10:43pm here, and still trying to dodge the bug bullets. I cannot believe how much I've stumbled upon in the last 2 days I'm glad you guys are helping, thx a lot for that, but InDesign is so rocky I can't believe it's an actual released version.
agent: That is strange! Here's a Typekit troubleshooting article: ^Wren
[/INST]
Customer is asking about the routes of the pdf files. Agent says typekit troubleshooting article:URL.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: - Trying to solve a network extender issue. Extender will replicate existing SSIDs for a few days, then revert to random default SSIDs. Tried power down and hard reset. No luck. Any ideas?
agent: Is this a replacement WIFI extender? ^CAR
user: Not a replacement - just the standard Network Extender.
agent: Is it losing power in that time? ^KMG
user: Power supply has been constant; no outages.
agent: Have you tried factory resetting both the extender and router at the same time?
user: I haven't. Should I factory reset the router first, or try to reset both at exactly the same time? I assume this wipes the SSID names/passwords.
agent: Both at the same time please and yes, unfortunately, it does wipe them. ^RMD
[/INST]
Customer is complaining about the network extender issue where extender will replicate existing SSIDs for some days then again it will changed to random default SSIDs. Agent asks to factory reset both extender and router at a time and states both SSID names/passwords will be deleted.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:
Normally one would also get chips with the queso.....???
agent: You got an empty bag? -Zach
user: I got a bag with queso in it then had to go buy Tostitos to eat the queso with Honest mistake haha
Just really wanted those chips lol
agent: Did you order chips initially? -Zach
user: Being a chef I'm pretty sure queso comes with chips, but yes I did order chips and queso....is that a real question? ? I guess next time I'll make sure I specify that I would also like chips with my chips and queso I still want to know if that was a serious question if I ordered chips injitially haha
agent: You could definitely order it on its own...just checking. Let a manager know or contact us here:
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Customer is complaining about the food service provided like chips was not served with queso. Agent updated that the customer needs to order specifically.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: in Miami Airport...where do I start..I’ll never fly you guys again. Your supervisor is not customer focus. Your check in/Drop kiosk only has 2 people with a line of people while people in back relaxing. Then made me miss my flight. Not enough staff. I need answers!
agent: We care about your experience and are here for you. Our apologies for the extra wait this morning. Did you need assistance with rebooking?
user: It is to late because of American staffing and non having customer service skills I missed my connecting flight which cost me money!!!. I need to be reimbursed! Or compensated in some way or form. American Express even called for me to have this situated and your reservation department could not handle it and said it had to be done in airport. Everyone keeps passing the puck! !I
agent: We ask passengers arrive with ample time to check in. We're sorry your flight was missed, but we're unable to offer anything further.
user: Time wouldn’t be an issue if you had better customer oriented a staff and and enough staffing as does. I will never ever again fly with this company. Only reason why I got stuck with you guys is because my assistant thought I wanted a later flight rather than and early am will always be my number one carrier as it has been. Never giving any other company a chance thanks to this company! Love you
agent: We're sorry you're upset with us and we hope you'll reconsider and give us a second chance to change your opinion of us.
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Customer complaining about supervisor he is not customer focus. Agent replying that he care for his experience and asking is he need any assistance with rebooking.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: I have being trying to purchase Call Of Duty WW2 since yesterday, my credit card and PayPal keeps coming up invalid
agent: That's odd. Try making the purchase via PC: Keep us posted!
user: Just tried on pc it didn’t take it. Said check transaction history
agent: Have you tried deleting the card from the account just to make the purchase?
user: Removed it and put in back in card and PayPal still got invalid message
agent: Thanks for trying that. Please make sure you are following us, so we can assist you better via a Direct Message.
user: Just followed you still trying it’s not working though
agent: Thanks for the follow. Please check your DM's for further instructions.
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The customer is complaining that they were about to purchase call of duty ww2 since yesterday but credit card and paypal keeps coming up invalid. The agent asked to follow them and chat with them via direct message.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: Verizon-you never fail to ruin my day, at least that is a constant. #Jinardin #verizonsux
agent: We don't want you to feel that way, what is going on?
user: Tell me - can you get a manager from the billing department and services to just call me back directly? So I don't have to cry again on the phone?
agent: Are you having trouble with your residential or cellular service bill?
user: I am having billing issues with fios tv and internet
agent: We are unable to assist you if you are on the phone with another agent, please let us know if you need additional assistance after the call.
user: So you actually want me to hang up on the person I am now on the phone with, in the hopes that you will call me? Seems counter productive.
agent: No, we work online only but cannot assist while you are working with someone else already. ^RMD
user: Well I am off the phone now, and with no help to be found- can you call me now?
agent: As stated, we are a small group that does not call. We work in the social space. Please follow and DM us. ^RMD
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The customer asks the billing manager to call as he was facing issue with service. The agent replies that the issue cannot be resolved since the customer was already interacting with another and asks to DM and follow.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: TMo is employing bait-n-switch practices. Untrustworthy and breach of contact. Limiting abroad LTE data.
agent: I want to work with you to provide you with complete peace of mind. I'm eagerly awaiting your reply to my DM. *SamanthaCassidy
user: No. We can discuss in public. Nothing to hide. You break a contract. You use bait-n-switch practices. What else to clarify? Untrustworthy!
agent: I want to get you information specific to your account. I value your privacy above all! Lets talk in DM. *SamanthaCassidy
user: No. Again, customers need to know that you are violating contracts. Nothing to discuss. Your practices should be reviewed by the
agent: Thank you so much for your feedback! We appreciate your time and value your privacy. 1/3 *SamanthaCassidy If you would like to review our privacy practices, you can check this link out for me 2/3 *SamanthaCassidy If you have any further questions, feel free to DM me anytime at 3/3 *SamanthaCassidy
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Customer is accusing of violating the privacy contracts and suggests to review it. Agent sates to check a link if want to review the privacy practices.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: i loaded N1500 today to subscribe for data and it dissappeared. No Data, no Airtime Kindly explain what is going on....really upset as this hampered my work flow today.
agent: Hello, kindly share the affected number via inbox for check and assistance. Thank you for choosing Airtel ^OSHO
user: 08127170613
agent: Hello thank you for this tweet. ^CO Hello, please be informed that your #1500 was used for bb unlimited bundle for 3G as seen on check. Kindly dial *140# to confirm your balance. Thank you for choosing Airtel. ^osho
user: you put it there after I complained about it.People should get their money's worth everytime, we already spend too much on data
agent: Hello apologies for the delayed response. Please be informed that your #1500 was used for bb unlimited bundle for 3G as seen on check. Kindly dial *140# to confirm your balance. Thank you for choosing Airtel. ^PAPU. Hello apologies for the delayed response. Please be informed that your #1500 was used for bb unlimited bundle . Kindly dial *140# to confirm your balance. Thank you for choosing Airtel. ^PAPU.
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The customer is complaining that the n1500 todat to subscribe to data has disappeared. The agent updated that as that #1500 was used for bb unlimited bundle for 3g as seen on check and asked to dail *140# to confirm their balance.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:What am I suppose to do about about failure to update the app? how do I turn off these alerts? 😡
agent: We'd love to help. You can turn off the automatic updates option in Settings > iTunes and App Stores.
user: Will this stop those stupid notifications?
agent: Yes, that is correct.
user: Did as instructed... didn’t stop the alerts! Not my problem if can’t get there act together! FIX THIS! The consumer should not be responsible for the failures of the developer. Take it out with What do I do about this? are you planning to update this????
agent: If you're still receiving those alerts, let's move to DM so we can check a few more settings.
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Customer is complaining about the failure to update the app and asks how to turn off the alerts. Agent updates that if they are still receiving those alerts then let's move to DM so that they can check with few more settings.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: just got home with my brand new X and hooked it up to a Samsung 8 Series. No picture. Triple checked all the connections. Reset the console. Still nothing. Any ideas?
agent: Hello! Let's try going through the steps here: to see if that helps with the blank screen. ^RR
user: Nothing happening still. Any other ideas? I’m plugging it into the same hdmi port my S was plugged into
agent: Are you using the HDMI cable that was included int he box with your console? ^RR
user: Yes
agent: If you try using a different TV or HDMI cable does that help? ^RR
user: I tried a different hdmi cable with no luck. I can’t try a different tv til morning I was able to connect to a non 4K non hdr tv and get a picture. It’s doing its updates now. Then I’ll try connecting it to the living room tv again. Could it be an issue with the tv already being set to 4K hdr and the Xbox not? Was able to dumb down the settings on the old tv and get it going on the 4K. Thanks for all your help. You were very informative
agent: Thanks for this info, glad to hear this was resolved! If any more Xbox support questions pop up we'll be here to help ^EZ
[/INST]
Customer is stating an issue that it is unable to connect hdmi cable to the tv. Agent has provided the URL as asked to follow the steps given in the link for black screen.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: my flight retimed in taiwan today. Will miss the connecting flight in kl today. Pls check the pm. Urgent!
agent: Hi, please confirmed on flight move to 31 OCT 07;00. We will forward it to the relevant team accordingly. Thanks- Ed
user: ok. Thanks confirm to move to 31st Oct. 7.00am flight. any accommodation provided due to the delay of ur flight from Taiwan?
agent: We forwarded it to the relevant team for flight move accordingly. Sorry but only free flight change is provided. Thanks- Ed
user: thanks, kindly send the changes to my email.
agent: Hi Francis,our relevant team already done move. The revise itinerary send to __email__. Check it out. Thank you-Mariya
[/INST]
Customer is complaining that his flight set a different time in talwan today and can't connect the flight in KL today. Agent updated that they have forwarded it to the relevant team for flight move accordingly.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: do you think the delays will be resolved by 20:07 EUS to LIV?
agent: Lines have now reopened, but services are subject to delay. You can keep up to date here ^BT
user: Hi is it still chaos? What's the likelihood of the 2007 EUS to LIV departing on time? Reservations still valid?
agent: Again, we wouldn't be to sure at the moment. We advise keeping up to date on the link above. ^BT
user: Will my ticket be accepted tomorrow morning?
agent: Yes Mark, you tickets are valid for travel tomorrow.^BTA
user: Ok. Thank you for your quick response.
agent: No problem, apologies for the inconvenience caused this evening ^HP
user: I understand, it's not your fault. Hopefully tomorrow will be ok. I've got a wedding to get to at 1430!
agent: We hope we can get you there Mark! Thanks for understanding. ^BT
[/INST]
The customer asks whether the delays be resolved and asks whether the reservation is still valid. The agent replies the tickets are still valid and the customer can travel with that.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:I'm never buying from a third party seller on again. I took a chance on one that had 99% feedback and they're trying to pull a fast one on me.
agent: Hi, I'm sorry to hear this. Without giving any personal information, can you tell us what problem you're having?^PJ
user: Hi PJ. I ordered a laptop from a 3rd party seller. They sent the right kind of laptop but it's lacking features that was in the description: suppose to be a 2 n 1 laptop meaning it's suppose have a touchscreen and fold into a tablet. The laptop they sent (cont) (Cont) lacked those features. I tried contacting the seller, they didn't reply. I submitted a claim, they finally replied saying they would give me a refund after they sent this laptop back, which is no bueno. I'm currently a student taking online classes and I need (cont) (Cont) a computer of some kind, so going through all the steps of sending the laptop back, waiting for my refund to be available, and then ording a new laptop and waiting for it get here will take too much time. I just want them to send the right computer I ordered. (Cont) I think I can mange sending them this one back first and waiting for the correct one. If you can help getting me the laptop I ordered, that would be amazing.
agent: Hello! Apologies for the trouble this has caused. When did you file the claim?^CN
user: It was yesterday and I received the reply like an hour ago
agent: Have you replied to the seller expressing your concerns about returning the laptop? Have you also asked if they are able to send the correct laptop out? - Jenna C.
user: Another representative (Jet N.) has emailed them on my behalf, but if it's gonna be like last time, I'm not expecting a speedy reply.
agent: We allow seller's 2 business days to reply. Keep us posted!^CN
user: Also, I just want to let y'all know, all my anger and frustration is directed at this seller and not y'all. Amazon has actually been nice, professional , and helpful in trying to help me.
agent: Not a problem at all! We completely understand the frustration when problems occur! Let us know if you are able to get a resolution with the seller. - Jenna C.
[/INST]
Customer ordered a laptop from 3rd party seller and they sent the laptop but its lack of features disappointed him. Agent updated that we will allow seller's 2 business days to reply and informed the customer to update once he get resolution with the seller.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:Anyone else having problems this morning booking a delivery slot with I can’t sign in! Book a slot! Or shop online!
agent: Hi Kyle, thanks for getting in touch. Sorry for the troubles experienced trying to place your order online. I understand how frustrating that must be. Has this sorted itself since? If not is there an error message appearing at all? 1/2 Have you tried clearing the cache and cookies or an alternative browser or device? Kind regards - Ross 2/2
user: Hi Ross,
Thanks for getting back to me, in the scheme of things it’s only shopping online, I just thought there might be a problem at your end, as I tried to order on my via my mobile too. Don’t worry about it, I’m not, I’ll just try again later. Have a good day Ross,
Kyle
agent: Hello Kyle, thanks for coming back to us. I would like to report this issue to our technical team. Can you please DM us your full name, email address, full home address details as well as which device and browser you are using? TY - Ross
user: Hello Ross, a colleague of yours ‘Mike’ has DM me and I’ve messaged him with all the details
Thanks again & have s good day
Kyle
agent: Hi Kyle, I hope the issue has now been resolved for you, if you need anything else then let me know! Have a nice day TY - Jennifer :)
[/INST]
Customer is enquiring that is their any problems in this morning booking a delivery slot. Agent suggests to clear cache and cookies and he would like to report issue with his technical team.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: After every TDM match, I am getting back to the lobby and can't see any players, orders, weapon attachments and can't access the headquarters. Any ideas what could be going on?
agent: Heya! Let's power down the console and unplug it for about 5 mins then reboot and try again. ^JL
user: Alright, after this game Ya, that did not work. I shut my Xbox One X down by holding in the power button and left it unplugged overnight and it is still doing the same thing. Side Note: Works if I am not partied up with another player, only occurs when I am with 1 other person. Didn't exp with 3 ppl Welp it is also occurring when there are 3 people partied up. I am not the party leader as well if that matters.
agent: Are you seeing issues like this with any other game on the console? ^JL
user: Um, the only other game that I play online is NHL 18 and I am not experiencing any issues with online connectivity.
agent: Definitely odd. Can you share your Nat type and your gamertag? Also, let's uninstall the game: then power cycle: and reinstall the game. Keep us in the loop on how that goes along with that info we asked for. ^IS
user: Nat type is open, I resolved that issue last week. Gamertag: BigWhiteKid412. I tried uninstalling the game and reinstalling but not the power cycle in between. Ill give that a try now
agent: Thanks for trying that for us! We were closed up overnight: but we're back open now - keep us posted on how that went! ^QZ
user: Okay, sorry for the delay. The game is still doing the same thing regardless of how many people that I party up with.
agent: Hi again! Mind sending us a direct message so we can gather more info and further assist? ^JA
[/INST]
The customer is complaining that after every tdm match, tthey getting back to the lobby. The agent asked to share nat type and their gamertag.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: good evening. This evening I have found a snail shell in my garden peas
agent: Hi there, sorry about this Marcella. We'd definitely expect more from our products. Can you send me a pic of the barcode please? Robbie
user:
agent: Thanks Marcella. Can I also ask which store you bought it from? Corey
user: Balderton
agent: Thank you, if you DM me your Nectar card number via this link I can get a refund added plus extra and make sure this is fed back. Robbie
user: Hi. I don't have a nectar card I'm afraid
agent: No worries Marcella, if you DM your full name and address via the link below we can send out a gift card instead. Corey
[/INST]
The customer is complaining that they found a snail shell in garden peas. The agent asked to send a pic of the barcode and to dm nectar card number via this link and get a refund added.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: SO I Can't castfrom my app to my TV?Really?
agent: As long as both devices are connected to your home network you should be able to cast content. If either device is not connected to your home network then casting is blocked due to our network agreements. ^RT
user: Spectrum Live TV and Spectrum Internet. But No option to cast. It's frustrating.
agent: It should be under Settings, then Display, then Cast. You should see a list of compatible devices on your network to cast to. The instructions for Apple Airplay are different and can be found here as well. ^RT
user: Nah. Not even an option. See
agent: Are you streaming to a chromecast or directly to the TV? ^RT
user: It's the APP. I'm wanting to stream/cast to the Chromecast.
agent: Are you able to reboot your modem and then log out of the app and see if the display option comes up for you when you log back in? ^RT
user: I will attempt that. Give me a few minutes to see if that helps.
agent: Sure thing. I'll be here once everything is done rebooting. ^RT
user: There is not a 'Display' setting under settings even after reboot of everything.
agent: I would be happy to get this issue escalated for you. Can you please DM the service address and phone number? ^RT
[/INST]
The customer is complaining that he can't able cast his app and tv. The agent responded that the devices need to connect to the home network and asked them dm.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: I want to elevate my status but the link on the website doesn’t work. The FAQ’s say you can buy miles for 2018 but the link given is expired. Help!
agent: Hi Meredith. Here is the link to the Elevate your Status. The answers are all on this webpage. *TMS
user: Correct. But the link to the elevate your status page that is given doesn’t work.
agent: I'm sorry to hear this. Try this *AMC
user: It isn’t the FAQ’s page that isn’t working. It is the elevate your status homepage. Under “How do I elevate my status” it gives a link to log in. It is that link that is expired.
agent: Meredith, the portal to Elevate Your Status will be able available starting December 1st through 11:59 PM CST February 15, 2018. *AOS
user: THANK YOU SO MUCH!
agent: You are most welcome, Meredith. Thanks for tweeting us today. *AOS
[/INST]
Customer is asking how to elevate his status when the link is not working. Agent replies that the portal to elevate their status which will be available on December 1st through 11:59 pm.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: I’m puzzled that you say this is suitable for vegans - it contains milk!
agent: Hi Valerie, I'll be back in touch to confirm this with you ASAP. Ewan Could you confirm which magazine this was in and also what issue this is please? Mariya
user: This is the display at my local Sainsbury’s, for food that can be ordered, so it is a statement from Sainsbury’s, not a third party
agent: Thank you Valerie. We'll take a look into this and be back in touch as soon as we have more information. Reid We can confirm that the Taste the Difference three nut and mushroom roast is suitable for vegans. The milk allergen warning was a mistake. Mariya
user: Thank you for this good news Mariya
agent: No problem at all, have a good day. Steven
[/INST]
Customer is complaining about the allergen warning which they have mentioned as it is suitable for vegans where it contains milk. Agent replied that the mistake was from their end.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: Hello, I want to ask which is the easiest way to arrive from Orly airport to Intercontinental Paris - Le Grand? I will appreciate your answer, greetings!
agent: 1/2 Hi, the Orly Airport is 25 kms from the Intercontinental Paris - Le Grand. You may take the Roissy Bus from the airport 2/2 which will take you about an hour or by taxi which will take about 50 minutes. Hope this helps. ^cd
user: Thank you! It definitely helps :). Can I also take de Roissy bus from the hotel area to the airport?
agent: Yes, you may also take the Roissy Bus from the hotel to the Orly airport. ^cd
user: Perfect! Thank you so much for the information 👌🏻☺️.
agent: You're most welcome! ^cd
user: Sorry for the inconvenience, but in internet it says that the Roissy bus only travels from Charles de Gaulle airport 😱. Are you sure I can also take this bus from Orly airport?
agent: For more information, you may contact the hotel directly at 33 1 40073232 or email them at __email__. ^cd
[/INST]
Customer is asking which is the easiest way to arrive from Orly airport to intercontinental Paris Le Grand. Agent replies for more information customer can directly contact hotel with the given Contact details or can email at given email address.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:It’s been long time since my last tweet let’s start our even with the new #UPDATE of #Apple IOS 11.1 20 hours without being able to use my iphone. Such great #UPDATE which troubles u more than serve u well. Chatted with over 5 advisors to solve my issue among them experts which couldn’t protect my personal data to be preserved
agent: Reach out to us via DM and let us know what's going on. We may be able to help resolve your issue.
user: the issue resolved by only restoring my iPhone which resulted in loss of data and memories. Really appreciated
agent: DM us using the link below, so that we can look further into this with you.
user: I’ve attached 4 pics shows the duration from what time till what time I spent with those advisors from 8 am till 11:30 and the final result restoring my iPhone such a great way to deal with apple users the new update is a smart way to force apple users to buy the new iPhone x. U were at the peak but no anymore:/
agent: Let us take a closer look at this for you. Join us in DM:
[/INST]
Customer is complaining that they are unable to use their iPhone with a new update of apple ios 11.1 and this issue is been chatted with 5 advisors which couldn't protect their personal data to be preserved. Agent updates to join in DM to have a closer look into this issue.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: cutting menus in restaurant by at least 2/3 no ham,egg,chips etc, big mistake!
agent: Hi Kate, can you send some more information via the link? What store were you in? Dan
user: I was in Northfleet. I had to walkout as there was no gluten free option, no baked potatoes left.
agent: Thanks Kate. Could you confirm when you visited the cafe? I'd like to ensure this is logged accurately for the Cafe Manager to review. Sam.
user: It was 1pm Friday. I spoke to the girl on the till & ordered but she said there were no baked pots so walked out. On Facebook someone mentioned there were no baked potatoes Thursday either. That’s half of your menu now.
agent: Really sorry Kate, I'll get this logged with the store manager for internal review. If you DM your Nectar card number using the below...1/2 ...link I'll add some points as a goodwill gesture to apologise for the inconvenience. Steven 2/2
[/INST]
Customer complains on cafe for unavailability of particular ordered food. Agent assures and has been escalated to manager to internal review.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:Actually still totally missing the point. Loyal customers deserve more than a meaningless gift card when you have let them down
agent: Hi Jo, I'm sorry that you feel we are missing the point. We do take all complaints seriously and see all customers as being loyal. 1/3 The gesture offered is a small token of our apologies for what has happened and see this as being suitable in this instance. 2/3 Can you please advise what you'd see as being a more suitable resolution? TY - Kelly 3/3
user: Something with some thought put into it, that acknowledges the annoyance & inconvenience of your failure and shows that you value the custom Not necessarily the same for each customer, you KNOW what each customer buys often, you have the power to choose something personal to them Just put a bit of thought into it. A bunch of flowers, a bottle of wine, that milk or box of cereals your customer really needed for the kids breakfast/lunchbox whatever Just sthing that shows you realise what a total & utter pain in the a**e it is when a v busy person is let down by a service provider Eg when they’ve had to change out of their pjs at 10.30pm to go & do the grocery shopping after a long day working & looking after family
agent: Hi Jo, I appreciate not receiving the delivery must have been inconvenient. 1/2 We do feel however the resolution provided is a fair one given the circumstances. Kind regards - James 2/2
[/INST]
Customer complains about the gift cards which is not suitable for the loyal customers. Agent replied that not receiving the delivery will be inconvenient and said the resolution which is provided is a fair one.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: I’m having problems finding the WiFi start page and the usual bbc news way of doing it no longer works. Do you have a link?
agent: Hi Darren, of course, please can you try this link: ^HP
user: Server cannot be found
agent: Oh no! Could you please try forgetting the network in your settings, reconnect & then follow the link again? This should do it
user: Nope. Same issue. Not to worry. I’ve got a book. Got it. Took a few attempts of forgetting network etc.
agent: Apologies about that, Darren, glad you've managed to connect now. Have a good journey :) ^HP
[/INST]
Customer is complaining about the WiFi start page and the usual bbc news way of doing it no longer works. Agent says to try forgetting the network in settings, reconnect & then follow the link again and will managed to connect.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: 9025288580is my number. I cannot open my bill. My plan is 349.bt billed amount is 499. Clarify that
agent: We regret the inconvenience caused. Your contact details are with us and we will get back to you soon. As per our recent telecon, your concern has been discussed & addressed.
user: You dont have any right to charge extra if you are going to stop or bar the service for late payment. Useless discussion.
agent: As checked your concern has been discussed & addressed by our team. Rgds, Amit
user: I am still having trouble in opening my bill. I can pay only 349 rupees. Don't cheat poor customers
agent: We are sorry for the inconvenience caused to you. We have noted your concern and will get in touch with you soon. Regards, Vicky As per our recent telecon, hope your concern has been discussed & addressed.Regards,HItesh
user: the issue is not solved. dont charge me extra
agent: Apologies for the trouble. We wish to affirm that your concern has been discussed & addressed.
user: hello cheaters when are you people going to solve this issue iam still not able to open the bill. when are yu going to cancel unwanted charges. i am still not getting proper coverage at my home. when this will be solved
agent: Dear Prasanna,
We regret the inconvenience caused. We have your contact details and will get back to you soon. As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali
user: how long should i wait
agent: We are working on this to get it resolved at the earliest. Please bear with us for some time.
[/INST]
Customer is not able to open the bill. Agent updated that they are working on it and they will resolved at earliest.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: selling online super off peak tickets for time tickets are not valid. You rip off customers with misleading fare availability
agent: How do you mean sorry, Amalia? ^MW
user: Bought tickets a month ago for Jan-March at 7.43 h. you were selling super off peak. Now discovered that Website is selling option not valid You cannot sell tickets and then say this fare is not valid at the time you buy.
agent: Do you have a screenshot of this at all? ^MW
user: Why are you giving an option super off peak at 7.43 am if then is not valid? This is ripping off customers who then have to buy again ticket Fanny thing since I started to write the customer service now you do not offer this fare anymore. Why you did it before? Should I have to loose all my money?
agent: Not sure why these are showing as Super Off-Peak. If you've booked these already please contact our Aftersales team through LiveChat so that they can look in to this further: ^CB
user: Already sent several waiting for a call.pretty sure nothing is changing.I write to journal as people should be aware
agent: I can't recreate this issue when booking here, so the team will look in to this further and get back to you if you've requested a call back ^CB
[/INST]
Customer is complaining about the online selling super off peak tickets where the tickets are not valid and tells that misleading customers with fare availability. Agent updates that they can recreate this issue when booking there and the team will look into this issue and will get back to them if they have requested a call back.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: just brought a new charger and threw away the packaging because i never had a problem with them fresh out the box. Why won’t my charger work? And nothing is wrong with my phone port because my car charger works fine.
agent: Let's get to the bottom of the situation together. What happens when attempting to use the cord? Are we using it with a power adapter or in a computer USB port?
user: Power adapter and it doesn’t charge at all but my old broken cord charges the phone just fine from the power adaptor , and it was past time for me to buy a new cord so i did only this one doesn’t charge
agent: Let's rule the power adapter out of the issue and attempt to charge your iPhone with this cord either in your car or in a computer's USB port. Please DM us the results.
user: Sent y’all a dm .
agent: Are you able to send a DM using Twitter's website? If not, you can connect with us via phone or chat here:
user: I sent you several DMs did you not receive them ? I can screenshot them for you See i DMed you a long time ago you haven’t responded
agent: Sorry for any confusion. We'd like to continue working here with you. Let's make sure we've gone through all the steps under "If your device charges slowly or won’t charge":
user: My device won’t charge . But it’s okay. I will never buy another Apple charger anyway. They are overpriced and don’t work. I got a $5 generic pink charger from the gas station and it charges my device just fine.
agent: We understand wanting to get your Apple Charger working again. Was it purchased directly from Apple? Let us know in DM and we would love to look at some service options together.
[/INST]
The customer is complaining that his iphone was not at all charging. The agent asked to dm to look at the service options together.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: hello. My wife and I are travelling back from London to Liverpool tonight from celebrating our 20th wedding anniversary. Any chance of an upgrade to first class? I am staff? Please :-)
agent: Hi Robbie, happy anniversary to you and your wife :) I'm afraid we can't promise anything on upgrades but we can do our best to contact the Train Manager to see if there's anything they can do. Which service are you travelling on? ^HP
user: Thanks for the reply. We will be on the 20:07 from Euston to Liverpool, coach A seats 17 and 18. We are still in Brussels now.
agent: Ok, could you please drop us a message when you board the service and we can get the Train Manager to double check to see if there's availability/what they can do for you :) ^HP
user: Great. Thanks we will:-) We have boarded the train!
agent: Thanks Robbie, we'll just get a message out to the TM now, where are you sitting please? ^HP
user: Coach A seats 17 & 18. Thanks
agent: Thanks Robbie, Thanks Robbie - sorry I just realised you sent us that info earlier. I have messaged the TM for you so will let you know as soon as we hear back ^HP
[/INST]
The customer is asking that can they upgrade their seats. The agent updated that they were afraid to promise but can able to best to contact the train manager to see something they can do.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: why can't i listen to all songs, in a playlist folder, on mobile anymore?
agent: Hey there! Does logging out, restarting your device, and logging back in help? Let us know /TF
user: No it doesn't unfortunately, happened sometime after a recent update on Android
agent: Got it. Best thing to try here is a reinstall. Just follow the steps at
user: Also didn't help :/
agent: We hear you. Does the issue happen on any other devices? Keep us posted /TF
user: The desktop layout is different to the mobile one. Lots of people complaining online that the feature was removed
agent: No worries! Can you DM us your account's username and email address? We'll take a look backstage /TF
[/INST]
The customer asks why can't he listen to all songs, in a playlist folder on mobile and adds that it happened sometime after a recent update on Android. The agent asks does logging out, restarting the device, and logging back in help to resolve the issue and asks to DM customer's account's username and email address to assist further on the issue.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: the 2120 Salisbury train from Waterloo. Not really getting much info guys.... So it was incorrectly coupled?? Really???? Your driver decoupled and recoupled it and the doors "magically worked". Serious breach in protocol there guys. Playing with safety because previous driver wanted to clock out.
agent: On occasion the electrical contacts that the trains use to pass communications for door controls, power and brake, information systems, etc will not make contact properly. In these cases, detaching and reattaching is the approved process taken in line with our fleet 1/3 team's fault-finding instructions, and done under the instruction of maintenance staff and the fleet control manager. The train's fail-safe systems would not allow it to move in this situation, and if we could not resolve the problem, the train would be taken out of service. 2/3 Safety is, and always will be, our first priority, and in this case protocols were followed correctly. Our fleet team will investigate using on-board monitoring systems as to what when wrong in this case and take appropriate action. ^DB 3/3
user: So wait a second. Once a driver couples the train it's not protocol to test immediately, but to wait until the carriages are full of passengers to then couple? That's your statement?
agent: On more modern stock the train will undertake the necessary tests to confirm. With older trains, there is a "pull-away" test to confirm the trains are physically coupled together, but it is not always immediately apparent that the all of the 100+ contacts on the train 1/3 type in question are making suitable contact. Any one of these pins not making proper contact can result in the train not being able to move as part of fail-safe systems built in. As mentioned, more modern trains such as our 450 and 444 types have computer systems on board 2/3 which test each signal passing through the contacts to confirm that the train is attached both physically and electronically. ^DB 3/3
user: Whilst I'm still shocked, I appreciate the fullness of the answer! :)
agent: No worries - I'm ex train-crew, so this is rather my specialist topic! Appreciate that it seems a little antiquated, but it's all vetted and okayed by the safety bodies. It's similar to the modern trains, where resolving problems can often come down to turning off the 1/2 train's management systems and turning them back on again! ^DB 2/2
user: Ahh that makes sense, thought the response was a little more detailed than usual. As a regular passenger I like understanding more, helps me to work around problems and know when to make alternative plans. It's amazing how often turning it off and on again actually works
agent: I always try to give something a bit more detailed, running a railway often has a lot more to it than it appears (I was recently conversing with about emissions standards, which was an interesting research topic). Benefits of 6 years experience though! ^DB
[/INST]
Customer is asking that salisbury train from waterloo. Agent updated that he was giving information more detailed, running a railway often gas a lot more to it than it appears.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user:. used to do a box of chocolate orange segments that I'd use for baking! Much cheaper than Terrys. Have you discontinued them? I can't find them at my local Extra anymore??
agent: Hi Amy, is there any chance that this is the product you're looking for:
Thanks, Calum
user: No it was an orange box with a foil bag of chocolate orange segments! Like this
agent: Hi Amy, I've checked & it's been discontinued from our range. I'm sincerely sorry for any inconvenience caused - Laura
user: Oh that's OK, I'm OK that's fine... 😭
agent: Sorry about that, Amy! Have a good day - Laura :)
user: Laura I'm not gunna lie my day got worse... just been told by the lady behind the hot deli counter you're also discontinuing cod bites!!! Is this true???
agent: Hi Amy, is this the product you're referring to? If so I have good news for you! Our Andover Extra on River Way still sells these :).
user: I mean the cooked ones you can buy over the hot counter! They're delish and a nice quick lunch for when I'm busy rushing around shopping!
agent: Oh...well in that case I have some bad news for you. We've stopped selling them in the Andover store however if you DM me your name and address I'll log your interest in bringing this item back :). Regards - Peter
[/INST]
Customer is complaining that they can't find a box of chocolate orange segments that was use for baking and asks whether they have discontinued them. Agent updates that they have stopped selling them and however if they DM their name and address, it will help them to bring this item back.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: no response for me regarding my lost baggage in Rome? Way to add to the already ill feelings #delta
agent: I'm sorry to hear that your luggage has been delayed further. That's certainly not the impression we want to portray. Do you have a delayed file reference number? *HEC
user: Luggage just showed up. Still very unimpressed on how it was handled at the Rome airport.
agent: I'm glad to hear that your luggage arrived! As a gesture of apology, I'd like to offer you 8K bonus SkyMiles for the inconvenience we caused. *HEC
user: Thank you. I would greatly appreciate it!
agent: Please, bear with me while I issue your miles. *AMV Your miles should be posted within 48 hours. Please, let us know if you need any further assistance. *AMV
user: No worries :)
agent: Enjoy your evening! *ABN
[/INST]
Customer is complaining that his luggage has been delayed. Agent says that the miles should be posted within 48 hours.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: I've downloaded the latest app (deleted and reinstalled) and the log in screen does not even appear in the app once loaded
agent: Hey Jack! Can you let us know the exact device you're using as well as the operating system versions it's running? /JL
user: iPhone 7 Plus, running 11.0.2. currently the log in screen just says "Log In" at the top, and the running intro video loop
agent: Could you send a screenshot of how exactly it appears from your end? /JL
user: It takes ~5 minutes between pressing “Log In” and getting to that screen. Then it holds there, with the video looping. Reinstalled twice
agent: Hmm. Could you try removing the app again, restarting your device, then reinstalling? Also, does this happen on other devices? /JL
user: I figured out a fix after this happening a few times: go back to main screen, press Log In again: correct screen loads Literally, it's go back a page, go forward again.
agent: It's good to hear that you can log in now. Just to check, after logging out, does the same still happen when trying to log back in? /JL
user: Yes. I logged out & shut down app. It took ten minutes to blank log in screen + additional blank screens for every time I hit "Log In"... ...after that: I had to hit "back" button many times to get to original screen, pressed Log In, that worked. Log Out w/o App quit is normal
agent: Just to confirm, does this also happen on any other device you have? Trying a different network connection might also help /JL
user: I see no reason to un/reinstall the application on desktop or continue to test this on different networks. Problem began with new mobile app
agent: We understand. Let's continue troubleshooting on your phone. Can you DM us your account's username and email address? /JL
[/INST]
Customer has some issue with logging into the Spotify app after installing the latest version. Agent requests for screenshots for more details and requests for the personal details. Also suggests to reinstall after restarting the device.</s> |
<s>[INST]<<SYS>> The following text is a conversation between a customer and an AI agent. Summarize the conversation. <</SYS>>
user: hi. Me again lol. Ur ch/out on ur app & Web aren't loading at all. Just says "oops something went wrong" on both. Even tried another handset n still nope. Xx
agent: Hi there, thank you for getting in touch :) sorry to hear that you are having issues using our grocery app and website.Please could you advise if you are using a Brand Guarantee voucher on your order? 1/2 If so, can you remove this from the order to see if this helps? you can then re-add this to your order. Kindest regards- Hannah. 2/2
user: Hiya. Thankyou for ur quick reply. I'm not using anything. Just plain shopping lol. Just not going through to checkout at all. I'm able to book a slot but that's all 😁
agent: Are you able to clear your cache/cookies & browsing history for us please & try again? - Mike
user: Hi. I already have lol
agent: Have you tried to delete and re-install the app? An in-private browsing tab can sometimes work also. Thanks - Murray
user: Hi. I've tried reinstalling the app too and on my browser I've logged out and back in too. Only been 2 days. Mite be ok tom 😁😁
agent: I am sorry, these are all the fixes we have. Can you DM your name, address, device and version of the app so I can log this? Charlotte
[/INST]
Customer is complaining that they have issue with the grocery app where its not loading and says "oops something went wrong" and have tried using another handset but still facing same issue. Agent apologies because these were the fixes they had and requests to DM their name, address, device and version of the app so that they can look into this.</s> |
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