query
stringlengths 13
433
| positive
sequencelengths 1
1
| negative
sequencelengths 76
76
| cluster
int64 0
643
|
|---|---|---|---|
I am still waiting on my card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 603 |
What can I do if my card still hasn't arrived after 2 weeks? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 353 |
I have been waiting over a week. Is the card still coming? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472 |
Can I track my card while it is in the process of delivery? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173 |
How do I know if I will get my card, or if it is lost? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458 |
When did you send me my new card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 453 |
Do you have info about the card on delivery? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 311 |
What do I do if I still have not received my new card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
Does the package with my card have tracking? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
I ordered my card but it still isn't here | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55 |
Why has my new card still not come? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
I still haven't received my card after two weeks, is it lost? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472 |
Can you track my card for me? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173 |
Is there a way to track the delivery of my card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173 |
It's been a week since I ordered my card and it's not here. Please help? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472 |
Will I be able to track the card that was sent to me? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
I don't have my card in 1 week. Should I be worried? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472 |
How do I know when my new card is going to arrive? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458 |
My new card has not been delivered to my home yet. What is going on? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472 |
On the card that is coming, what's the tracking info? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
What is the status of my card's delivery? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458 |
Have you sent out my card yet? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 311 |
My card isn't here yet. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55 |
where is my new card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 543 |
It's been a week since you sent my card and I still don't have it. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55 |
How do I track the card you sent me? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
When will I recieve my new card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 453 |
When will I get my new card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 453 |
What is the expected delivery date for my card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 388 |
Is there a tracking number for the card you sent me? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
I would like to track the card you sent to me. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
Has my card been lost in delivery? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472 |
My new card hasn't came in. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55 |
Where is the card I ordered 2 weeks ago? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472 |
Can I get an update on my replacement card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 311 |
How long does it take for a new card to ship? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 71 |
What's the tracking on the card you sent? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
I haven't received my card and am worried it is lost. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 332 |
My card still hasn't been delivered | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55 |
I need to find out where the card is that I ordered. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 446 |
Where is my credit card that was to be mailed? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472 |
I ordered my card but it hasn't been delivered yet | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55 |
Am I able to track the card that was just sent to me? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
Can you tell me why I haven't received my new card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
I'm still waiting for my new card. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 603 |
Is my card lost? I am still waiting for it to be delivered. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472 |
Should I keep waiting for my card to be delivered? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
Can I track when my card will be delivered? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173 |
How can I check on the status of my new card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458 |
A card has been sent to me, how do I track it? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
Is there a way I can get my card expedited? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 197 |
What can I do to track the card you sent me? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
why hasnt my card come in yet? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
How can I periodically check the delivery of the card you sent? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458 |
What's the reason my new card hasn't come? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
How long does it take for me to get my new card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 71 |
I don't have my card after 1 week. What are my next steps? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 353 |
I know I'm getting a new card but would like know when I can expect to receive it. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 94 |
I want to find out what happened to my new card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 311 |
Was there a way for me to get tracking for that? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
I am still waiting for my card. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 603 |
My card hasn't arrived. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55 |
Can I track the card you sent to me? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
I haven't gotten my new card. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55 |
How long should it take for my new card to arrive in them mail? What should I do if I never receive it? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 71 |
Will I have to wait much longer for my new card to arrive? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 71 |
how to track the card you sent | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
2 weeks ago I ordered my new card. It isn't here. What should I do? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 353 |
How can I check on the delivery status of my card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458 |
My card has not been delivered yet and its been a week since I ordered it, please help | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 472 |
What's the expected wait time to recieve my new card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 71 |
How can I see the progress of delivery of the card that was sent? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458 |
My card was supposed to arrive, but hasn't? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
I ordered a card and would like to know how to track the delivery progress of it. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458 |
How long will it take for me to get my card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 388 |
My card hasn't shown up yet. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 55 |
Does the card you sent have a tracking number? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 353 |
maximum how many days get the courier? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 207 |
Is there a reason my new card hasn't arrived yet? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
I've been waiting a while for my card, is there a way to know when it will arrive? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 458 |
How can I track my card's delivery? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173 |
Can I track the card that was just sent to me? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
If I ordered my new card last week, how much longer should I wait to receive it? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 71 |
What's go on, where is my new card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
Where is my new card if I haven't received it yet? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
Where is my card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 131 |
Can you tell me why I haven't received my new card yet? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
Is there a way to track my card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173 |
Is there a way to track the new card you sent me? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
I'm still waiting for my card. | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 603 |
What do I need to do to get my new card which I have requested 2 weeks ago? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 543 |
WHAT IS THE SOLUTION OF THIS PROBLEM | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 126 |
Could I get tracking on the card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
Can you help me track my card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 173 |
Shouldn't my new card be here by now? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
Is there a reason my new card hasn't arrived? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 518 |
I would like to track a card sent to me, how do I do that? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
Is there a tracking number for the card? | [
"card_arrival"
] | [
"Refund_not_showing_up",
"passcode_forgotten",
"request_refund",
"card_payment_wrong_exchange_rate",
"beneficiary_not_allowed",
"card_payment_fee_charged",
"top_up_limits",
"reverted_card_payment?",
"order_physical_card",
"topping_up_by_card",
"card_acceptance",
"exchange_via_app",
"verify_top_up",
"transfer_timing",
"transfer_fee_charged",
"verify_source_of_funds",
"unable_to_verify_identity",
"pending_cash_withdrawal",
"visa_or_mastercard",
"transaction_charged_twice",
"apple_pay_or_google_pay",
"fiat_currency_support",
"top_up_by_cash_or_cheque",
"top_up_by_card_charge",
"atm_support",
"get_disposable_virtual_card",
"top_up_by_bank_transfer_charge",
"top_up_reverted",
"verify_my_identity",
"card_swallowed",
"automatic_top_up",
"lost_or_stolen_phone",
"age_limit",
"cash_withdrawal_charge",
"card_payment_not_recognised",
"contactless_not_working",
"get_physical_card",
"card_linking",
"virtual_card_not_working",
"getting_virtual_card",
"disposable_card_limits",
"pending_transfer",
"cancel_transfer",
"balance_not_updated_after_cheque_or_cash_deposit",
"cash_withdrawal_not_recognised",
"change_pin",
"lost_or_stolen_card",
"extra_charge_on_statement",
"declined_cash_withdrawal",
"pending_top_up",
"exchange_charge",
"pin_blocked",
"card_about_to_expire",
"activate_my_card",
"supported_cards_and_currencies",
"terminate_account",
"wrong_exchange_rate_for_cash_withdrawal",
"exchange_rate",
"pending_card_payment",
"getting_spare_card",
"edit_personal_details",
"transfer_into_account",
"compromised_card",
"card_not_working",
"card_delivery_estimate",
"why_verify_identity",
"failed_transfer",
"country_support",
"receiving_money",
"transfer_not_received_by_recipient",
"top_up_failed",
"declined_card_payment",
"direct_debit_payment_not_recognised",
"balance_not_updated_after_bank_transfer",
"declined_transfer",
"wrong_amount_of_cash_received"
] | 101 |
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