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Question

How do I run a credit check?

Answer

To run a credit check, go to the payments tab on supplier.rekki.com and click the ‘credit check’ pill. Simply enter your customer’s name and company number to check their credit limit.

Additionally, you can now offer your customers credit through REKKI:

REKKI can provide credit terms to your customers so you don’t have to worry about credit control or chasing payments – we take on the risk of bad debt instead of you.

We also ensure you are always paid on time: even for customers who are on 30-day payment terms on REKKI, we pay you straight away for every invoice, keeping the cash flow in your business.

Question

What are the benefits of being a PRO supplier?

Answer

REKKI PRO allows suppliers like you to get the most out of your business by streamlining your operations, reducing your risk and making it easier and faster for new customers to start working with you. You can support your customers with an app built specifically for them, saving them time and allowing you to build on the relationships you already have.

Question

How to activate your business on PRO:

Answer

* Sign up to REKKI via rekki.com/suppliers

* Connect your account with Stripe Express and set up a direct debit via supplier.rekki.com.

* Provide an up to date price list. Customers will see this the first time they order, then it is replaced with the last invoiced price.

* Sign the contract sent via HelloSign.

Question

What is included in REKKI PRO?

Answer

Integration

* Orders do not need to be manually processed, saving time and reducing mistakes

* Once payment is received, invoices are marked as paid, removing the need for manual reconciliation

Payments

* You send invoices that are received by the customer instantly allowing for faster payments

* Receive payment per invoice via direct debit or credit card through REKKI

Risk Management

* Regardless of payment terms, REKKI will pay you directly and manage the payment from your customers independently

Marketplace

* Display your business on REKKI’s live marketplace

* Customers in your delivery area can find you, browse your catalog, order and pay – all through REKKI.

Content & website

* Take your catalog to the next level with product images – growing your basket and uplifting your new business enquiries

* Add REKKI to your website and convert web visitors to paying customers.

Basket grower

* Customers will be reminded of items they may have forgotten to add to their basket before completing the order

* Run campaigns and display promos and offers at the point of ordering for each customer

Question

How can I manage a customer's product list?

Answer

From supplier.rekki.comhttp://supplier.rekki.com , click on the "customers" tab

Type the name of your customer in the search bar

Click on your customer's name

Click on "product list"

Add, remove or edit relevant items from there

Question

How can I change and manage my customer's details?

Answer

From supplier.rekki.com , click on the "customers" tab

Type the name of your customer in the search bar

Click on your customer's name

Click on "details"

From there, change the customer's account ID, their customer representative, their specific cut-off time and minimum order amount, chat with them or update their product list.

Question

My customer cannot order from the app, how can I unblock them?

Answer

To ensure that a customer does not order if their previous invoices have not been paid, they are prevented from ordering on the app.

You cannot unblock them.

They will automatically be unblocked once they have paid all their invoices.

Note: this is only for PRO customers. They might be blocked due to outstanding payments with other suppliers.

Question

Who can see my prices?

Answer

Anyone who has access to REKKI app can see your catalogue prices. Customers who have previously ordered from you on REKKI will see the prices from their last invoice.

Currently the app is only available to customers who regularly order in bulk such as restaurants, cafes, bars, schools etc.

Question

What are integrations with REKKI?

Answer

We offer four different integrations to our PRO suppliers:

* Orders integration: when a customer orders with you via REKKI, the order gets uploaded as a sales order/invoice onto your system automatically and also gets confirmed on the app;

* Invoices status integrations: for customers where payment is taken through REKKI, invoices are automatically reconciled as paid on your system;

* Catalogue integration: your catalogue is updated daily on REKKI market with the most recent price;

* Customer pricing: for your existing customers, price lists can be automatically updated every 4 hours.

We have open API and FTP capabilities for your IT team to connect to.

Some of the systems that are supported for integration are: Quickbooks Online, Xero, SageOne, Sage50, Cybake, Freshware, Unleashed, Brightpearl, Nucleus, Caisoft and more.

If your system is not listed or you want to know more about integrations, contact integrations@rekki.com.