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I am currently staying in the hotel it is a hotel I have stayed in many times but this is the first time I have brought my children. | en | neutral |
First I would like to say it is a hotel I like a lot hence the reason I have come back on many occasions. | en | positive |
Unfortunately today I have been extremely disappointed in one aspect of the service. | en | negative |
As an SPG member I particularly booked this hotel as they offered a very good deal which was book a family package and save 50% off the second room and they then offer a deal and I quote "kids under 12 eat for free from the kids menu with purchase of an adult meal in the restaurant" | en | positive |
This is great for us as I have three children ranging in age from 4 - 8. | en | positive |
I ate in the Mediterranean last night and this is the deal I got but today I ate in the restaurant by the pool and apparently the deal doesn’t apply here I am not someone that normally moans but I did go and enquire at reception how the deal worked. | en | negative |
After many confused looks and a few phone calls to head office I was reliably informed that the deal only worked for breakfast and buffets and not for lunch or evening meals ordering off the al la carte. | en | negative |
I don’t have a problem with this but I suggest if you are staying here don’t pay the overinflated SPG prices and walk across the road to the shopping centre and order better food for a fraction of the price. | en | negative |
Mohcine the best barman! | en | positive |
Always a smile and knows the drinks we love ready in no time as soon as we walk into the bar! | en | positive |
Recommend a visit to the sports bar great games to play and win😊 - first class! | en | positive |
Myself husband and two children (3.5 yr old and 6 yr old) had a fantastic time at Kenzi Agdal Medina. | en | positive |
We stayed there from 22nd (early morning) till 26th April midday. | en | neutral |
As soon as we arrived we were offered refreshing mint tea and check in was very easy. | en | positive |
Our luggage was stored away as you check in is at 2.30 so they directed us to the main restaurant (which is simply huge!!) where we were able to have lunch (very nice too!) before we were shown to our rooms in a buggy (much like a golf buggy). | en | positive |
We had a fantastic time because there was such a huge variety of food and with my two very fussy eaters who also have multiple allergies (dairy egg nuts and seeds) I was still able to find plenty of food that were safe for the kids to eat. | en | positive |
They couldnt eat most desserts but even that was not an issue as there is such a huge supply of fruit (watermelons fruit salads etc). | en | positive |
They even made a jelly cake for my daughters birthday so she had that on her special day! | en | positive |
The pool was perfect for children. | en | positive |
We didnt venture to the adult swimming pool which also looked lovely as well as the laps pool for more serious swimmers. | en | positive |
They have a shuttle to the medina and all you have to do is book it a day in advance. | en | neutral |
Though they also accomodated our last minute changes in plans when it came to this too. | en | positive |
Overall I would recommend staying near the main part of the hotel so in rooms 200- 300 so you are not too far away and also an upstairs room if you can get it as you do get more sun in those rooms. | en | positive |
Anyone with kids would love this place. | en | positive |
Just absoutely amazing and the hard work of the staff to make it as great as it is really needs to be seen to be appreciated. | en | positive |
They are constantly on the go from 6.30 in the morning till very late at night. | en | positive |
And the great time we had - the relaxation we felt was purely done to them. | en | positive |
I cant thank them enough. | en | positive |
Great hotel with a world class service! | en | positive |
Nothing bad to say about this hotel. | en | positive |
They'll make you feel like a king/queen. | en | positive |
Also only 10minutes from the airport yet no noise from the planes. | en | positive |
Great food in the restaurants. | en | positive |
Spent 7 days at this hotel all i can say is that it was an amzing holiday. | en | positive |
The hotel is very ckean and tidy and the cleaning staff work so hard. | en | positive |
All staff are professional and cannnot do enough to assist all your queries. | en | positive |
Sunbeds are easy enough to get in the morning and if not the staff always assist to ensure you get one. | en | positive |
Food was good and always a variety to be found in the restautant. | en | positive |
The kids had fun from morning till evening in the pool to be honest I felt that tui undersell this resort in their brouchure as the pictures do not do it ant justice i can truly recommend this hotel to anyone and i shall definately be returning. | en | positive |
A beautiful place to stay! | en | positive |
The service was incredible very comfy bedrooms and the pool retreat a short transfer away was very peaceful. | en | positive |
I would highly recommend this place to stay for anyone visiting Marrakesh | en | positive |
It's a wonderful place with fabulous animation. | en | positive |
The staff very kind excellent food excellent cleanliness and the entertainment staff friendly and fantastic. | en | positive |
They filled our days excellently. | en | positive |
Thanks to Didy khalid mouss racha mimi kids club and souso raf Council to come. | en | positive |
We will definitely return. | en | positive |
Clara and Marco and Lavinia | en | neutral |
Just returned from visiting this Hotel in Marrakech with two friends and could not be more pleased with the decision we made to stay at this lovely Hotel. | en | positive |
We had a triple room and were very pleased to find we were over looking the city although it was noisy we loved watching the traffic and the the wonderful sight of the theater building opposite( well worth a visit as although not finished the care taker will show you around for a small tip) | en | positive |
The room and the hotel were spotless staff were wonderful politefriendly and always willing to help with any information we wanted. | en | positive |
The food both at.breakfast and at the evening meal was exceptional with the pancakes and pizzas being a firm favourite with us all. | en | positive |
The hotel was very well placed with the tourist bus stopping just out side . | en | positive |
Many guests have said in reviews that the wine is expensive we found that the prices were comparable to good hotels in the UK.. | en | positive |
The only disappointment I had was the pool was unheated but we were so busy seeing the wonderfull sights it didn't realy matter. | en | negative |
I would recommend this hotel to even the most decerning of travelers and will definitely be returning. | en | positive |
My wife and I had an amazing time at this hotel. | en | positive |
It was nice and clean and the receptionist Imad was a extremely helpful and nice! | en | positive |
I would stay here again and I can't wait for my next trip to Marrakech. | en | positive |
Just returned from this hotel after spending a very relaxing week there. | en | positive |
The hotel.......Two storey buildings set amongst beautifully maintained gardens with a childrens' pool an activity pool and a very quiet zen pool. | en | positive |
Lots of different activities around the gardens ie tennis courts trapeze exercise bikes golf and archery to name a few. | en | positive |
The hotel is gated and guarded by security they also patrol around the grounds which is very reassuring. | en | positive |
The staff.......Obviously all retrained under the Iberostar flag after the dreadful reviews from the previous owners. | en | positive |
The managers set a fine example to their staff being very helpful and courteous at all times. | en | positive |
Special mention to Immad who even walked around the pools to introduce himself and offer any assistance or advice. | en | positive |
When you meet him again he amazingly remembers everybodys' name and I mean everybody! | en | positive |
Almost without exception all the staff are very cheerful chatty and courteous. | en | positive |
The restaurant......Caters for all nationalities hot and cold buffet style something for everyone in a very relaxed cool atmosphere. | en | positive |
There is an outside dining area for those who prefer alfresco | en | positive |
The entertainment.......There always seems to be some activity happening throughout the hotel and the guys and girls work very hard. | en | positive |
If you have children they will have a ball here. | en | positive |
The rooms..... We were located down the end near the zen pool. | en | neutral |
The rooms are very generous with beautiful bathrooms and are cleaned spotlessly every day | en | positive |
The beds are huge and very comfortable. | en | positive |
Flatscreen TV's with a few English speaking channels. | en | positive |
The shuttle bus.........From memory I think it runs into Marrakesh about 5 times a day with a return which is a free service. | en | positive |
The bus stops about a 25 minute walk into the medina or if you walk into the other direction to the newer shopping mall and shops its about a 15 minute walk. | en | neutral |
Top tip catch the 9am shuttle for a more relaxed and cooler stroll around the souks after 11am it gets very hot and the square gets much more populated with obviously more hassling. | en | neutral |
Conclusion........ Iberostar have done a first class job with this hotel but I have a couple of negatives | en | positive |
To me the face of the hotel is the reception staff and we did not find them as cheerful or as helpful as the rest of the staff. | en | negative |
They could be more welcoming and consistent.. | en | negative |
There are no tea or coffee making facilities in the rooms as a suggestion a machine could be located in each block. | en | negative |
A five star hotel should have this facility. | en | negative |
My third negative is the fact that Brits are being targeted for this hotel and its still predominantly aimed at French speaking people. | en | negative |
The Thomas Cook desk for excursions for instance does not have English literature. | en | negative |
We also attended a show one evening and did not understand the compere as it was in French. | en | negative |
The next evening was a star friends show which was also French speaking. | en | negative |
We did not attend any other shows. | en | neutral |
I was told by another Swiss Karaoke loving guest that the karaoke songs to choose from were also predominantly French and he was very disappointed. | en | negative |
All in all a fabulous stay and fantastic value for money. | en | positive |
It was a great holiday | en | positive |
I had a lot of fun with my friends | en | positive |
Big thanks to Loco and Nacer zeoo kandy they was so kind and helpful absolutely will come back for soon | en | positive |
I can’t wait for that ❤️❤️❤️❤️ | en | positive |
We have had an amazing time at the Aqua mirage. | en | positive |
We were a party of five. | en | neutral |
Two adults and three children aged five twelve and sixteen. | en | neutral |
We all had a flawless holiday. | en | positive |
The food was great only repetitive because we aren't adventurous. | en | positive |
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