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An amazing APP!

I travel a lot. Every country has a different rate per minute on a phone call. WhatsApp has allowed my family and I to maintain connected and communicate via WiFi. When adding to a phone plan, the app uses off of your data plan (as any app would) and allows video and audio calls to any other WhatsApp user. We love it and recommend it. My family and many friends are in Puerto Rico and I’m about to submit this review and call them on video for free... From Korea!!!! If you don’t have this app, you should!

Messaging, Messaging, Messaging

Voice and Video Calling, Connectivity, Free Usage

Positive, Positive, Positive

Messaging - Voice and Video Calling - Positive, Messaging - Connectivity - Positive, Messaging - Free Usage - Positive

### USER: An amazing APP!: I travel a lot. Every country has a different rate per minute on a phone call. WhatsApp has allowed my family and I to maintain connected and communicate via WiFi. When adding to a phone plan, the app uses off of your data plan (as any app would) and allows video and audio calls to any other WhatsApp user. We love it and recommend it. My family and many friends are in Puerto Rico and I’m about to submit this review and call them on video for free... From Korea!!!! If you don’t have this app, you should! ### ASSISTANT: Messaging - Voice and Video Calling - Positive, Messaging - Connectivity - Positive, Messaging - Free Usage - Positive )))

### Review: title: An amazing APP!, content: I travel a lot. Every country has a different rate per minute on a phone call. WhatsApp has allowed my family and I to maintain connected and communicate via WiFi. When adding to a phone plan, the app uses off of your data plan (as any app would) and allows video and audio calls to any other WhatsApp user. We love it and recommend it. My family and many friends are in Puerto Rico and I’m about to submit this review and call them on video for free... From Korea!!!! If you don’t have this app, you should! ### Analysis: categories: Messaging, Messaging, Messaging, aspects: Voice and Video Calling, Connectivity, Free Usage, sentiments: Positive, Positive, Positive )))

### Review: title: An amazing APP!, content: I travel a lot. Every country has a different rate per minute on a phone call. WhatsApp has allowed my family and I to maintain connected and communicate via WiFi. When adding to a phone plan, the app uses off of your data plan (as any app would) and allows video and audio calls to any other WhatsApp user. We love it and recommend it. My family and many friends are in Puerto Rico and I’m about to submit this review and call them on video for free... From Korea!!!! If you don’t have this app, you should! ### Analysis: categories: (Messaging, Messaging, Messaging) aspects: (Voice and Video Calling, Connectivity, Free Usage) sentiments: (Positive, Positive, Positive) )))

“Communication:” a strong power of relationship

WhatsApp, to me is highly respected and one the even the best among means communication applications. It has promoted lots of relationships among family/families, friends, associations and so on. It has promoted religious activities among people of the world. It has promoted business, social life and education as well. Time and space might not permit me to write much. In one of my books “Be Ye Doers Of The Word”. I made people to know power and importance of communication. Communication holds the world in unison. Hence, I commend WhatsApp as one of resourceful anchor that holds the world together in unison and harmony. God bless WhatsApp the more in Jesus name.

Communication

communication

positive

Communication - communication - positive

### USER: “Communication:” a strong power of relationship: WhatsApp, to me is highly respected and one the even the best among means communication applications. It has promoted lots of relationships among family/families, friends, associations and so on. It has promoted religious activities among people of the world. It has promoted business, social life and education as well. Time and space might not permit me to write much. In one of my books “Be Ye Doers Of The Word”. I made people to know power and importance of communication. Communication holds the world in unison. Hence, I commend WhatsApp as one of resourceful anchor that holds the world together in unison and harmony. God bless WhatsApp the more in Jesus name. ### ASSISTANT: Communication - communication - positive )))

### Review: title: “Communication:” a strong power of relationship, content: WhatsApp, to me is highly respected and one the even the best among means communication applications. It has promoted lots of relationships among family/families, friends, associations and so on. It has promoted religious activities among people of the world. It has promoted business, social life and education as well. Time and space might not permit me to write much. In one of my books “Be Ye Doers Of The Word”. I made people to know power and importance of communication. Communication holds the world in unison. Hence, I commend WhatsApp as one of resourceful anchor that holds the world together in unison and harmony. God bless WhatsApp the more in Jesus name. ### Analysis: categories: Communication, aspects: communication, sentiments: positive )))

### Review: title: “Communication:” a strong power of relationship, content: WhatsApp, to me is highly respected and one the even the best among means communication applications. It has promoted lots of relationships among family/families, friends, associations and so on. It has promoted religious activities among people of the world. It has promoted business, social life and education as well. Time and space might not permit me to write much. In one of my books “Be Ye Doers Of The Word”. I made people to know power and importance of communication. Communication holds the world in unison. Hence, I commend WhatsApp as one of resourceful anchor that holds the world together in unison and harmony. God bless WhatsApp the more in Jesus name. ### Analysis: categories: (Communication) aspects: (communication) sentiments: (positive) )))

Recent update feedback

Hello! I am not one to normally review apps, but this recent update is bothering me. I enjoy using WhatsApp and it has been very handy for me on a few fronts. But this latest update added “channels” to the “status” or now called “update” page. I have no problem with the channels, but having them both on the same page is causing clutter and confusion. I’d prefer if I want either status’s or channels to have specific pages for each instead of them being thrown together. Or at least give the option to clear channels off the status page if it is something that someone won’t be using. It just gets in the way.

Interface, Interface

Feature, Clutter

Negative, Negative

Interface - Feature - Negative, Interface - Clutter - Negative

### USER: Recent update feedback: Hello! I am not one to normally review apps, but this recent update is bothering me. I enjoy using WhatsApp and it has been very handy for me on a few fronts. But this latest update added “channels” to the “status” or now called “update” page. I have no problem with the channels, but having them both on the same page is causing clutter and confusion. I’d prefer if I want either status’s or channels to have specific pages for each instead of them being thrown together. Or at least give the option to clear channels off the status page if it is something that someone won’t be using. It just gets in the way. ### ASSISTANT: Interface - Feature - Negative, Interface - Clutter - Negative )))

### Review: title: Recent update feedback, content: Hello! I am not one to normally review apps, but this recent update is bothering me. I enjoy using WhatsApp and it has been very handy for me on a few fronts. But this latest update added “channels” to the “status” or now called “update” page. I have no problem with the channels, but having them both on the same page is causing clutter and confusion. I’d prefer if I want either status’s or channels to have specific pages for each instead of them being thrown together. Or at least give the option to clear channels off the status page if it is something that someone won’t be using. It just gets in the way. ### Analysis: categories: Interface, Interface, aspects: Feature, Clutter, sentiments: Negative, Negative )))

### Review: title: Recent update feedback, content: Hello! I am not one to normally review apps, but this recent update is bothering me. I enjoy using WhatsApp and it has been very handy for me on a few fronts. But this latest update added “channels” to the “status” or now called “update” page. I have no problem with the channels, but having them both on the same page is causing clutter and confusion. I’d prefer if I want either status’s or channels to have specific pages for each instead of them being thrown together. Or at least give the option to clear channels off the status page if it is something that someone won’t be using. It just gets in the way. ### Analysis: categories: (Interface, Interface) aspects: (Feature, Clutter) sentiments: (Negative, Negative) )))

Downloaded photos to my phone

Not sure who there thought it was a smart idea to automatically download all photos in a chat to my phone, even if I just scroll past them, but I find it to be very presumptuous and a huge invasion of privacy. I had to weed out dozens of unwanted photos from a phone I also use for work purposes. If I wanted to download a photo or photos, I would do it manually, like I do with any other app. What’s more, when I tried to figure out how to toggle it off, WhatsApp’s own instructions are wrong; it tells me to look for an option that doesn’t exist. Tempted to just dump this app rather than risk potential embarrassment; who knows if they’ll just turn this idiot feature back on or do something equally invasive when the app updates.

Privacy

Automatic Photo Download

Negative

Privacy - Automatic Photo Download - Negative

### USER: Downloaded photos to my phone: Not sure who there thought it was a smart idea to automatically download all photos in a chat to my phone, even if I just scroll past them, but I find it to be very presumptuous and a huge invasion of privacy. I had to weed out dozens of unwanted photos from a phone I also use for work purposes. If I wanted to download a photo or photos, I would do it manually, like I do with any other app. What’s more, when I tried to figure out how to toggle it off, WhatsApp’s own instructions are wrong; it tells me to look for an option that doesn’t exist. Tempted to just dump this app rather than risk potential embarrassment; who knows if they’ll just turn this idiot feature back on or do something equally invasive when the app updates. ### ASSISTANT: Privacy - Automatic Photo Download - Negative )))

### Review: title: Downloaded photos to my phone, content: Not sure who there thought it was a smart idea to automatically download all photos in a chat to my phone, even if I just scroll past them, but I find it to be very presumptuous and a huge invasion of privacy. I had to weed out dozens of unwanted photos from a phone I also use for work purposes. If I wanted to download a photo or photos, I would do it manually, like I do with any other app. What’s more, when I tried to figure out how to toggle it off, WhatsApp’s own instructions are wrong; it tells me to look for an option that doesn’t exist. Tempted to just dump this app rather than risk potential embarrassment; who knows if they’ll just turn this idiot feature back on or do something equally invasive when the app updates. ### Analysis: categories: Privacy, aspects: Automatic Photo Download, sentiments: Negative )))

### Review: title: Downloaded photos to my phone, content: Not sure who there thought it was a smart idea to automatically download all photos in a chat to my phone, even if I just scroll past them, but I find it to be very presumptuous and a huge invasion of privacy. I had to weed out dozens of unwanted photos from a phone I also use for work purposes. If I wanted to download a photo or photos, I would do it manually, like I do with any other app. What’s more, when I tried to figure out how to toggle it off, WhatsApp’s own instructions are wrong; it tells me to look for an option that doesn’t exist. Tempted to just dump this app rather than risk potential embarrassment; who knows if they’ll just turn this idiot feature back on or do something equally invasive when the app updates. ### Analysis: categories: (Privacy) aspects: (Automatic Photo Download) sentiments: (Negative) )))

Best messaging app!

The first time you have a chance at the first game is in a month and you can get the game on your own if you’re interested and I will be able get you the second one in the second game if you’re willing I would be interested if not I’ll give them your phone and I’ll get it on your way home if not then you have the opportunity for it if not then I’ll get the first two and the first game and the third and one in your other games that I can have it in your hand

App

Features

Positive

App - Features - Positive

### USER: Best messaging app!: The first time you have a chance at the first game is in a month and you can get the game on your own if you’re interested and I will be able get you the second one in the second game if you’re willing I would be interested if not I’ll give them your phone and I’ll get it on your way home if not then you have the opportunity for it if not then I’ll get the first two and the first game and the third and one in your other games that I can have it in your hand ### ASSISTANT: App - Features - Positive )))

### Review: title: Best messaging app!, content: The first time you have a chance at the first game is in a month and you can get the game on your own if you’re interested and I will be able get you the second one in the second game if you’re willing I would be interested if not I’ll give them your phone and I’ll get it on your way home if not then you have the opportunity for it if not then I’ll get the first two and the first game and the third and one in your other games that I can have it in your hand ### Analysis: categories: App, aspects: Features, sentiments: Positive )))

### Review: title: Best messaging app!, content: The first time you have a chance at the first game is in a month and you can get the game on your own if you’re interested and I will be able get you the second one in the second game if you’re willing I would be interested if not I’ll give them your phone and I’ll get it on your way home if not then you have the opportunity for it if not then I’ll get the first two and the first game and the third and one in your other games that I can have it in your hand ### Analysis: categories: (App) aspects: (Features) sentiments: (Positive) )))

Been good until Recently

App has been pretty good for me until about 2weeks ago I moved to America and my 8year old line was banned permanently, facebook app was also banned even after I changed my location to access marketplace. I have sent emails to support over 15times but all I get is automatic response that it will remained banned. I have never had a notice or suspension, never spam, never added contacts to groups without their notice, I don’t even post up to 30post a year on my status, only Bc I have sent in 5years is Happy new year. It’s insane to me that I don’t even get to notice that this is terms I have violated. Facebook does the exact same I submit a request to review, after 7days I get unban and i get apologies that everything is fine, In 24hrs without doing anything I get ban again till 7days again.

App

Functionality

Negative

App - Functionality - Negative

### USER: Been good until Recently: App has been pretty good for me until about 2weeks ago I moved to America and my 8year old line was banned permanently, facebook app was also banned even after I changed my location to access marketplace. I have sent emails to support over 15times but all I get is automatic response that it will remained banned. I have never had a notice or suspension, never spam, never added contacts to groups without their notice, I don’t even post up to 30post a year on my status, only Bc I have sent in 5years is Happy new year. It’s insane to me that I don’t even get to notice that this is terms I have violated. Facebook does the exact same I submit a request to review, after 7days I get unban and i get apologies that everything is fine, In 24hrs without doing anything I get ban again till 7days again. ### ASSISTANT: App - Functionality - Negative )))

### Review: title: Been good until Recently, content: App has been pretty good for me until about 2weeks ago I moved to America and my 8year old line was banned permanently, facebook app was also banned even after I changed my location to access marketplace. I have sent emails to support over 15times but all I get is automatic response that it will remained banned. I have never had a notice or suspension, never spam, never added contacts to groups without their notice, I don’t even post up to 30post a year on my status, only Bc I have sent in 5years is Happy new year. It’s insane to me that I don’t even get to notice that this is terms I have violated. Facebook does the exact same I submit a request to review, after 7days I get unban and i get apologies that everything is fine, In 24hrs without doing anything I get ban again till 7days again. ### Analysis: categories: App, aspects: Functionality, sentiments: Negative )))

### Review: title: Been good until Recently, content: App has been pretty good for me until about 2weeks ago I moved to America and my 8year old line was banned permanently, facebook app was also banned even after I changed my location to access marketplace. I have sent emails to support over 15times but all I get is automatic response that it will remained banned. I have never had a notice or suspension, never spam, never added contacts to groups without their notice, I don’t even post up to 30post a year on my status, only Bc I have sent in 5years is Happy new year. It’s insane to me that I don’t even get to notice that this is terms I have violated. Facebook does the exact same I submit a request to review, after 7days I get unban and i get apologies that everything is fine, In 24hrs without doing anything I get ban again till 7days again. ### Analysis: categories: (App) aspects: (Functionality) sentiments: (Negative) )))

I’ll give it 4 stars,

Once someone blocks you or you block them, they shouldn’t be able to unblock you and send you an annoying message, UNLESS they first send you an invitation to be friends again and if you do not wish too, then you should be able to press a deny button or accept button to be able to chat again! Many people want to block unblock as they wish and send you messages out the blue like nothing never happened! Can you please add this feature ?! ( The accept or deny button & the invite button to invite blocked/unblocked “friends”) similar to the Hangouts app... Thanks in Advance, Glenda 💕

Communication

Unblocking

Negative

Communication - Unblocking - Negative

### USER: I’ll give it 4 stars,: Once someone blocks you or you block them, they shouldn’t be able to unblock you and send you an annoying message, UNLESS they first send you an invitation to be friends again and if you do not wish too, then you should be able to press a deny button or accept button to be able to chat again! Many people want to block unblock as they wish and send you messages out the blue like nothing never happened! Can you please add this feature ?! ( The accept or deny button & the invite button to invite blocked/unblocked “friends”) similar to the Hangouts app... Thanks in Advance, Glenda 💕 ### ASSISTANT: Communication - Unblocking - Negative )))

### Review: title: I’ll give it 4 stars,, content: Once someone blocks you or you block them, they shouldn’t be able to unblock you and send you an annoying message, UNLESS they first send you an invitation to be friends again and if you do not wish too, then you should be able to press a deny button or accept button to be able to chat again! Many people want to block unblock as they wish and send you messages out the blue like nothing never happened! Can you please add this feature ?! ( The accept or deny button & the invite button to invite blocked/unblocked “friends”) similar to the Hangouts app... Thanks in Advance, Glenda 💕 ### Analysis: categories: Communication, aspects: Unblocking, sentiments: Negative )))

### Review: title: I’ll give it 4 stars,, content: Once someone blocks you or you block them, they shouldn’t be able to unblock you and send you an annoying message, UNLESS they first send you an invitation to be friends again and if you do not wish too, then you should be able to press a deny button or accept button to be able to chat again! Many people want to block unblock as they wish and send you messages out the blue like nothing never happened! Can you please add this feature ?! ( The accept or deny button & the invite button to invite blocked/unblocked “friends”) similar to the Hangouts app... Thanks in Advance, Glenda 💕 ### Analysis: categories: (Communication) aspects: (Unblocking) sentiments: (Negative) )))

TRASH

I downloaded the app since I was leaving the US to travel in Europe. I had the app for about a week when my account got banned. I attempted to dispute but they continued to ban my account. I have used several other messaging apps with no problems. I have never been banned before so this is surprising since I was just messaging family and friends to keep in touch while traveling abroad since I cannot use my AT&T data to avoid over priced charges. It’s also wild knowing all the drug dealers that use the app that my account would get banned. lol. So far whatsapp has been TRASH! Idk, maybe download the app months before leaving the country to avoid an unnecessary interruptions? Not sure. Of course this app does NOT have a customer service number and only refers you to email or to read terms of condition but it never states the reason for banning my account?! They can just look at my messages and realize it’s normal text. But meh. So far TRASH for me.

App

Customer Support

Negative

App - Customer Support - Negative

### USER: TRASH: I downloaded the app since I was leaving the US to travel in Europe. I had the app for about a week when my account got banned. I attempted to dispute but they continued to ban my account. I have used several other messaging apps with no problems. I have never been banned before so this is surprising since I was just messaging family and friends to keep in touch while traveling abroad since I cannot use my AT&T data to avoid over priced charges. It’s also wild knowing all the drug dealers that use the app that my account would get banned. lol. So far whatsapp has been TRASH! Idk, maybe download the app months before leaving the country to avoid an unnecessary interruptions? Not sure. Of course this app does NOT have a customer service number and only refers you to email or to read terms of condition but it never states the reason for banning my account?! They can just look at my messages and realize it’s normal text. But meh. So far TRASH for me. ### ASSISTANT: App - Customer Support - Negative )))

### Review: title: TRASH, content: I downloaded the app since I was leaving the US to travel in Europe. I had the app for about a week when my account got banned. I attempted to dispute but they continued to ban my account. I have used several other messaging apps with no problems. I have never been banned before so this is surprising since I was just messaging family and friends to keep in touch while traveling abroad since I cannot use my AT&T data to avoid over priced charges. It’s also wild knowing all the drug dealers that use the app that my account would get banned. lol. So far whatsapp has been TRASH! Idk, maybe download the app months before leaving the country to avoid an unnecessary interruptions? Not sure. Of course this app does NOT have a customer service number and only refers you to email or to read terms of condition but it never states the reason for banning my account?! They can just look at my messages and realize it’s normal text. But meh. So far TRASH for me. ### Analysis: categories: App, aspects: Customer Support, sentiments: Negative )))

### Review: title: TRASH, content: I downloaded the app since I was leaving the US to travel in Europe. I had the app for about a week when my account got banned. I attempted to dispute but they continued to ban my account. I have used several other messaging apps with no problems. I have never been banned before so this is surprising since I was just messaging family and friends to keep in touch while traveling abroad since I cannot use my AT&T data to avoid over priced charges. It’s also wild knowing all the drug dealers that use the app that my account would get banned. lol. So far whatsapp has been TRASH! Idk, maybe download the app months before leaving the country to avoid an unnecessary interruptions? Not sure. Of course this app does NOT have a customer service number and only refers you to email or to read terms of condition but it never states the reason for banning my account?! They can just look at my messages and realize it’s normal text. But meh. So far TRASH for me. ### Analysis: categories: (App) aspects: (Customer Support) sentiments: (Negative) )))

I like the privacy but….

The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons…

**Privacy**, **Customization**, **Video Call**

Privacy, Features, Quality

Positive, Negative, Negative

**Privacy** - Privacy - Positive, **Customization** - Features - Negative, **Video Call** - Quality - Negative

### USER: I like the privacy but….: The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… ### ASSISTANT: **Privacy** - Privacy - Positive, **Customization** - Features - Negative, **Video Call** - Quality - Negative )))

### Review: title: I like the privacy but…., content: The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… ### Analysis: categories: **Privacy**, **Customization**, **Video Call**, aspects: Privacy, Features, Quality, sentiments: Positive, Negative, Negative )))

### Review: title: I like the privacy but…., content: The app itself is very simple and reliable. I just wish it can be more customizable like Messenger. I miss all the fun features of Messenger like setting up themes, filters, games, watching videos together, etc. but due to privacy concerns I recently switched over to WhatsApp. The video call quality and reception is not as great as Messenger also. I was expecting a lot more from WhatsApp since this app has been around for more than a decade. I’m pretty surprised and disappointed of how lacking this app is compared to Messenger! I’m very tempted to switch back to Messenger because of these reasons… ### Analysis: categories: (**Privacy**, **Customization**, **Video Call**) aspects: (Privacy, Features, Quality) sentiments: (Positive, Negative, Negative) )))

Wish I could lock the record button easier

First I’d like to say I love this app. Best app out there for communicating with family friends and friends on the other side of the world., Now the downside. Being a voiceover user on Apple, I wish there was an easy way to lock the record button. Sometimes holding your thumb there after a long time becomes a problem and you relax your finger or flex it or something, and then there goes your message that you haven’t completed yet., If there was some sort of magic That a voiceover user could do like a two finger double tap on the screen that might be a solution. I’m not sure. Wish we could resolve this issue. Otherwise again this app is fantastic.

App, App, App

Functionality, Ease of Use, Overall

Negative, Negative, Positive

App - Functionality - Negative, App - Ease of Use - Negative, App - Overall - Positive

### USER: Wish I could lock the record button easier: First I’d like to say I love this app. Best app out there for communicating with family friends and friends on the other side of the world., Now the downside. Being a voiceover user on Apple, I wish there was an easy way to lock the record button. Sometimes holding your thumb there after a long time becomes a problem and you relax your finger or flex it or something, and then there goes your message that you haven’t completed yet., If there was some sort of magic That a voiceover user could do like a two finger double tap on the screen that might be a solution. I’m not sure. Wish we could resolve this issue. Otherwise again this app is fantastic. ### ASSISTANT: App - Functionality - Negative, App - Ease of Use - Negative, App - Overall - Positive )))

### Review: title: Wish I could lock the record button easier, content: First I’d like to say I love this app. Best app out there for communicating with family friends and friends on the other side of the world., Now the downside. Being a voiceover user on Apple, I wish there was an easy way to lock the record button. Sometimes holding your thumb there after a long time becomes a problem and you relax your finger or flex it or something, and then there goes your message that you haven’t completed yet., If there was some sort of magic That a voiceover user could do like a two finger double tap on the screen that might be a solution. I’m not sure. Wish we could resolve this issue. Otherwise again this app is fantastic. ### Analysis: categories: App, App, App, aspects: Functionality, Ease of Use, Overall, sentiments: Negative, Negative, Positive )))

### Review: title: Wish I could lock the record button easier, content: First I’d like to say I love this app. Best app out there for communicating with family friends and friends on the other side of the world., Now the downside. Being a voiceover user on Apple, I wish there was an easy way to lock the record button. Sometimes holding your thumb there after a long time becomes a problem and you relax your finger or flex it or something, and then there goes your message that you haven’t completed yet., If there was some sort of magic That a voiceover user could do like a two finger double tap on the screen that might be a solution. I’m not sure. Wish we could resolve this issue. Otherwise again this app is fantastic. ### Analysis: categories: (App, App, App) aspects: (Functionality, Ease of Use, Overall) sentiments: (Negative, Negative, Positive) )))

WhatsApp crashes no matter what

My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further.

Functionality, Responsiveness

Stability, Support

negative, negative

Functionality - Stability - negative, Responsiveness - Support - negative

### USER: WhatsApp crashes no matter what: My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further. ### ASSISTANT: Functionality - Stability - negative, Responsiveness - Support - negative )))

### Review: title: WhatsApp crashes no matter what, content: My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further. ### Analysis: categories: Functionality, Responsiveness, aspects: Stability, Support, sentiments: negative, negative )))

### Review: title: WhatsApp crashes no matter what, content: My latest WhatsApp version on iPhone 13 Pro stopped working all of a sudden last night. After following all troubleshooting steps recommended by Apple team I figured out that only WhatsApp application is not functioning but rest all applications on my phone are working as expected., , Irrespective of offload/reinstall, delete and fresh install WhatsApp keeps crashing. Strange thing is that after deleting and reinstalling the WhatsApp in iPhone storage settings WhatsApp shows 22GB memory consumption which means good and bad. Delete operation didn’t really erase data and docs but bad thing is that it doesn’t allow WhatsApp to function when it gets reinstalled. , , Most disappointing thing in this situation is that WhatsApp support team’s lack of intent to address this issue for their loyal customer. They don’t even attempt to understand and triage the issue but just prescribe a next step saying that it is iOS issue and I need to reconfigure my iPhone as a brand new device and ready to afford to lose all my other apps, data, etc. in this process., , I am expecting some one from WhatsApp support team to look into this review and address this genuine issue further. ### Analysis: categories: (Functionality, Responsiveness) aspects: (Stability, Support) sentiments: (negative, negative) )))

Bad chat backup system

I’ve been using WhatsApp for a number of years now, lately I’ve been having a lot of issues with chat backups, I have them set to backup weekly, but I find myself having to go back in and press the backup now button because it tells me that a connection error occurred and it couldn’t do the backup, now I’ve lost everything, all my chats, pictures, everything all because the stupid backup wouldn’t load fully, it got stuck at around 36mb out of 900, now I know it’s a lot of data but I haven’t had a problem before with large amounts of data backups, I gave it about two or three days to sort itself out, well it didn’t, I had to erase and redownload the app and when I signed back it, it said that I didn’t have any backups, and now I’ve lost everything I had, I am very upset and will consider a different app if this isn’t fixed

App

Chat Backup

Negative

App - Chat Backup - Negative

### USER: Bad chat backup system: I’ve been using WhatsApp for a number of years now, lately I’ve been having a lot of issues with chat backups, I have them set to backup weekly, but I find myself having to go back in and press the backup now button because it tells me that a connection error occurred and it couldn’t do the backup, now I’ve lost everything, all my chats, pictures, everything all because the stupid backup wouldn’t load fully, it got stuck at around 36mb out of 900, now I know it’s a lot of data but I haven’t had a problem before with large amounts of data backups, I gave it about two or three days to sort itself out, well it didn’t, I had to erase and redownload the app and when I signed back it, it said that I didn’t have any backups, and now I’ve lost everything I had, I am very upset and will consider a different app if this isn’t fixed ### ASSISTANT: App - Chat Backup - Negative )))

### Review: title: Bad chat backup system, content: I’ve been using WhatsApp for a number of years now, lately I’ve been having a lot of issues with chat backups, I have them set to backup weekly, but I find myself having to go back in and press the backup now button because it tells me that a connection error occurred and it couldn’t do the backup, now I’ve lost everything, all my chats, pictures, everything all because the stupid backup wouldn’t load fully, it got stuck at around 36mb out of 900, now I know it’s a lot of data but I haven’t had a problem before with large amounts of data backups, I gave it about two or three days to sort itself out, well it didn’t, I had to erase and redownload the app and when I signed back it, it said that I didn’t have any backups, and now I’ve lost everything I had, I am very upset and will consider a different app if this isn’t fixed ### Analysis: categories: App, aspects: Chat Backup, sentiments: Negative )))

### Review: title: Bad chat backup system, content: I’ve been using WhatsApp for a number of years now, lately I’ve been having a lot of issues with chat backups, I have them set to backup weekly, but I find myself having to go back in and press the backup now button because it tells me that a connection error occurred and it couldn’t do the backup, now I’ve lost everything, all my chats, pictures, everything all because the stupid backup wouldn’t load fully, it got stuck at around 36mb out of 900, now I know it’s a lot of data but I haven’t had a problem before with large amounts of data backups, I gave it about two or three days to sort itself out, well it didn’t, I had to erase and redownload the app and when I signed back it, it said that I didn’t have any backups, and now I’ve lost everything I had, I am very upset and will consider a different app if this isn’t fixed ### Analysis: categories: (App) aspects: (Chat Backup) sentiments: (Negative) )))

Cash app

I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account. I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week.

Customer Service

Responsiveness

Negative

Customer Service - Responsiveness - Negative

### USER: Cash app: I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account. I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week. ### ASSISTANT: Customer Service - Responsiveness - Negative )))

### Review: title: Cash app, content: I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account. I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week. ### Analysis: categories: Customer Service, aspects: Responsiveness, sentiments: Negative )))

### Review: title: Cash app, content: I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account. I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week. ### Analysis: categories: (Customer Service) aspects: (Responsiveness) sentiments: (Negative) )))

Great Avenue for Communicating

Due to relocation outside of the US, this app has been my “go to” and main source of communicating with family and friends. I have tried other apps similar such as Skype, however his app by far is the best in regards to quality and reliability. I rarely have issues with calls and video chats dropping and the messaging is superb. The picture quality while using video is very clear and although my family and I are thousands of miles away, with the use of this app we are still able to feel a sense of home. If you’re considering this app, I say give it a try, just make sure the ppl who you are trying to stay in contact with have the app as well and you’re good to go!

Communication, Communication, Communication, Communication

Call quality, Video quality, Messaging quality, Reliability

positive, positive, positive, positive

Communication - Call quality - positive, Communication - Video quality - positive, Communication - Messaging quality - positive, Communication - Reliability - positive

### USER: Great Avenue for Communicating: Due to relocation outside of the US, this app has been my “go to” and main source of communicating with family and friends. I have tried other apps similar such as Skype, however his app by far is the best in regards to quality and reliability. I rarely have issues with calls and video chats dropping and the messaging is superb. The picture quality while using video is very clear and although my family and I are thousands of miles away, with the use of this app we are still able to feel a sense of home. If you’re considering this app, I say give it a try, just make sure the ppl who you are trying to stay in contact with have the app as well and you’re good to go! ### ASSISTANT: Communication - Call quality - positive, Communication - Video quality - positive, Communication - Messaging quality - positive, Communication - Reliability - positive )))

### Review: title: Great Avenue for Communicating, content: Due to relocation outside of the US, this app has been my “go to” and main source of communicating with family and friends. I have tried other apps similar such as Skype, however his app by far is the best in regards to quality and reliability. I rarely have issues with calls and video chats dropping and the messaging is superb. The picture quality while using video is very clear and although my family and I are thousands of miles away, with the use of this app we are still able to feel a sense of home. If you’re considering this app, I say give it a try, just make sure the ppl who you are trying to stay in contact with have the app as well and you’re good to go! ### Analysis: categories: Communication, Communication, Communication, Communication, aspects: Call quality, Video quality, Messaging quality, Reliability, sentiments: positive, positive, positive, positive )))

### Review: title: Great Avenue for Communicating, content: Due to relocation outside of the US, this app has been my “go to” and main source of communicating with family and friends. I have tried other apps similar such as Skype, however his app by far is the best in regards to quality and reliability. I rarely have issues with calls and video chats dropping and the messaging is superb. The picture quality while using video is very clear and although my family and I are thousands of miles away, with the use of this app we are still able to feel a sense of home. If you’re considering this app, I say give it a try, just make sure the ppl who you are trying to stay in contact with have the app as well and you’re good to go! ### Analysis: categories: (Communication, Communication, Communication, Communication) aspects: (Call quality, Video quality, Messaging quality, Reliability) sentiments: (positive, positive, positive, positive) )))

Love Everything except...

WhatsApp is an amazing chatting app that conveniently connects you to a broad chat base of your family & loved ones, friends and acquaintances alike at a quick setup without having to generate unique ways to connect with each other. It has a plethora of other cool features like ability to make voice and video calls etc. and now even make payments to each other for a dinner you shared but did not pay for... BUT all this power without the possibility to lock the app or have a password access is a waste of opportunity to complete the offering by WhatsApp. I really feel THEY ARE RATHER LATE. PASSWORD PROTECT OPTION at starting the app window IS MISSING AND should have been there like yesterday ... it’s a simple feature addition but gives many people the safety they want to protect their communication and today communication is everything!

Security

Password

Negative

Security - Password - Negative

### USER: Love Everything except...: WhatsApp is an amazing chatting app that conveniently connects you to a broad chat base of your family & loved ones, friends and acquaintances alike at a quick setup without having to generate unique ways to connect with each other. It has a plethora of other cool features like ability to make voice and video calls etc. and now even make payments to each other for a dinner you shared but did not pay for... BUT all this power without the possibility to lock the app or have a password access is a waste of opportunity to complete the offering by WhatsApp. I really feel THEY ARE RATHER LATE. PASSWORD PROTECT OPTION at starting the app window IS MISSING AND should have been there like yesterday ... it’s a simple feature addition but gives many people the safety they want to protect their communication and today communication is everything! ### ASSISTANT: Security - Password - Negative )))

### Review: title: Love Everything except..., content: WhatsApp is an amazing chatting app that conveniently connects you to a broad chat base of your family & loved ones, friends and acquaintances alike at a quick setup without having to generate unique ways to connect with each other. It has a plethora of other cool features like ability to make voice and video calls etc. and now even make payments to each other for a dinner you shared but did not pay for... BUT all this power without the possibility to lock the app or have a password access is a waste of opportunity to complete the offering by WhatsApp. I really feel THEY ARE RATHER LATE. PASSWORD PROTECT OPTION at starting the app window IS MISSING AND should have been there like yesterday ... it’s a simple feature addition but gives many people the safety they want to protect their communication and today communication is everything! ### Analysis: categories: Security, aspects: Password, sentiments: Negative )))

### Review: title: Love Everything except..., content: WhatsApp is an amazing chatting app that conveniently connects you to a broad chat base of your family & loved ones, friends and acquaintances alike at a quick setup without having to generate unique ways to connect with each other. It has a plethora of other cool features like ability to make voice and video calls etc. and now even make payments to each other for a dinner you shared but did not pay for... BUT all this power without the possibility to lock the app or have a password access is a waste of opportunity to complete the offering by WhatsApp. I really feel THEY ARE RATHER LATE. PASSWORD PROTECT OPTION at starting the app window IS MISSING AND should have been there like yesterday ... it’s a simple feature addition but gives many people the safety they want to protect their communication and today communication is everything! ### Analysis: categories: (Security) aspects: (Password) sentiments: (Negative) )))

Can’t delete group videos

One of out team members sent a video by accident to a WhatsApp group and there was no way she could delete for all after sent. The video was not authorized by some of the people in it. WhatsApp automatically places it in all group members phone pictures. , There should be an amount of time before the video or picture is saved in people’s phones to give the sender a chance to confirm. As the administrator of the group, i removed everyone from the group, removed myself and deleted the group overall but even after doing so, everyone could still see the video., Whatsapp, is there a solution to this dilema?

App Feature

Group Video Deletion

Negative

App Feature - Group Video Deletion - Negative

### USER: Can’t delete group videos: One of out team members sent a video by accident to a WhatsApp group and there was no way she could delete for all after sent. The video was not authorized by some of the people in it. WhatsApp automatically places it in all group members phone pictures. , There should be an amount of time before the video or picture is saved in people’s phones to give the sender a chance to confirm. As the administrator of the group, i removed everyone from the group, removed myself and deleted the group overall but even after doing so, everyone could still see the video., Whatsapp, is there a solution to this dilema? ### ASSISTANT: App Feature - Group Video Deletion - Negative )))

### Review: title: Can’t delete group videos, content: One of out team members sent a video by accident to a WhatsApp group and there was no way she could delete for all after sent. The video was not authorized by some of the people in it. WhatsApp automatically places it in all group members phone pictures. , There should be an amount of time before the video or picture is saved in people’s phones to give the sender a chance to confirm. As the administrator of the group, i removed everyone from the group, removed myself and deleted the group overall but even after doing so, everyone could still see the video., Whatsapp, is there a solution to this dilema? ### Analysis: categories: App Feature, aspects: Group Video Deletion, sentiments: Negative )))

### Review: title: Can’t delete group videos, content: One of out team members sent a video by accident to a WhatsApp group and there was no way she could delete for all after sent. The video was not authorized by some of the people in it. WhatsApp automatically places it in all group members phone pictures. , There should be an amount of time before the video or picture is saved in people’s phones to give the sender a chance to confirm. As the administrator of the group, i removed everyone from the group, removed myself and deleted the group overall but even after doing so, everyone could still see the video., Whatsapp, is there a solution to this dilema? ### Analysis: categories: (App Feature) aspects: (Group Video Deletion) sentiments: (Negative) )))

THANKS FOR A GREAT SERVICE

It is such a joy to have a service that is not all about the money- and can give something away that is free. You truly are a joy to the many thousands who use your service., Some hiccups - calls are sometimes dropped, but a big problem is when you are finished on a call and want to make another - it says you cannot make a back to back call - and that message can remain on all day - when in fact no calls were made. I would like to understand what that means, can you enlighten me ? THANK YOU FIR HELPING THE PUBLIC SAVE MONEY!!!!!

Functionality, Functionality, Pricing

Calling, General, General

Negative, Positive, Positive

Functionality - Calling - Negative, Functionality - General - Positive, Pricing - General - Positive

### USER: THANKS FOR A GREAT SERVICE: It is such a joy to have a service that is not all about the money- and can give something away that is free. You truly are a joy to the many thousands who use your service., Some hiccups - calls are sometimes dropped, but a big problem is when you are finished on a call and want to make another - it says you cannot make a back to back call - and that message can remain on all day - when in fact no calls were made. I would like to understand what that means, can you enlighten me ? THANK YOU FIR HELPING THE PUBLIC SAVE MONEY!!!!! ### ASSISTANT: Functionality - Calling - Negative, Functionality - General - Positive, Pricing - General - Positive )))

### Review: title: THANKS FOR A GREAT SERVICE, content: It is such a joy to have a service that is not all about the money- and can give something away that is free. You truly are a joy to the many thousands who use your service., Some hiccups - calls are sometimes dropped, but a big problem is when you are finished on a call and want to make another - it says you cannot make a back to back call - and that message can remain on all day - when in fact no calls were made. I would like to understand what that means, can you enlighten me ? THANK YOU FIR HELPING THE PUBLIC SAVE MONEY!!!!! ### Analysis: categories: Functionality, Functionality, Pricing, aspects: Calling, General, General, sentiments: Negative, Positive, Positive )))

### Review: title: THANKS FOR A GREAT SERVICE, content: It is such a joy to have a service that is not all about the money- and can give something away that is free. You truly are a joy to the many thousands who use your service., Some hiccups - calls are sometimes dropped, but a big problem is when you are finished on a call and want to make another - it says you cannot make a back to back call - and that message can remain on all day - when in fact no calls were made. I would like to understand what that means, can you enlighten me ? THANK YOU FIR HELPING THE PUBLIC SAVE MONEY!!!!! ### Analysis: categories: (Functionality, Functionality, Pricing) aspects: (Calling, General, General) sentiments: (Negative, Positive, Positive) )))

Chat History Download

I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem.

App Feature

Chat History Download

Negative

App Feature - Chat History Download - Negative

### USER: Chat History Download: I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem. ### ASSISTANT: App Feature - Chat History Download - Negative )))

### Review: title: Chat History Download, content: I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem. ### Analysis: categories: App Feature, aspects: Chat History Download, sentiments: Negative )))

### Review: title: Chat History Download, content: I never had an issue with my WhatsApp app but for the first time having a huge issue. I have deleted the app about 5 to 6 times and every time I do it I set everything up as normal but when says to restore it will go up to 99% then boots me out and I get a message sorry wasn’t able to restore your chat history and to delete it the app and re install it. I can get as far viewing my chats I can be in the middle of writing to someone and I will get booted out. When I go back in my WhatsApp I get a message to restore my chat history and this will go in circles can someone help me solve my problem. ### Analysis: categories: (App Feature) aspects: (Chat History Download) sentiments: (Negative) )))

Bad update

I came here to express how stupid the recent update has turned out to be . From the status side ( there is no longer a search button there ) there was a function where statue can be viewed even without actually viewing them directly , but now it no longer there .. it's better you and your team revert everything to how it was before . It's gradually becoming a useless app by the day . And you'll loose your users here in Nigeria if another app surface out with easier function cause WhatsApp has turned out stressful and difficult to use . How do you expect users to scroll through the status update just to look for a particular contact ( what if I have up to 300 contact on my phone ?) It's annoying

App Functionality

Status Feature

Negative

App Functionality - Status Feature - Negative

### USER: Bad update: I came here to express how stupid the recent update has turned out to be . From the status side ( there is no longer a search button there ) there was a function where statue can be viewed even without actually viewing them directly , but now it no longer there .. it's better you and your team revert everything to how it was before . It's gradually becoming a useless app by the day . And you'll loose your users here in Nigeria if another app surface out with easier function cause WhatsApp has turned out stressful and difficult to use . How do you expect users to scroll through the status update just to look for a particular contact ( what if I have up to 300 contact on my phone ?) It's annoying ### ASSISTANT: App Functionality - Status Feature - Negative )))

### Review: title: Bad update, content: I came here to express how stupid the recent update has turned out to be . From the status side ( there is no longer a search button there ) there was a function where statue can be viewed even without actually viewing them directly , but now it no longer there .. it's better you and your team revert everything to how it was before . It's gradually becoming a useless app by the day . And you'll loose your users here in Nigeria if another app surface out with easier function cause WhatsApp has turned out stressful and difficult to use . How do you expect users to scroll through the status update just to look for a particular contact ( what if I have up to 300 contact on my phone ?) It's annoying ### Analysis: categories: App Functionality, aspects: Status Feature, sentiments: Negative )))

### Review: title: Bad update, content: I came here to express how stupid the recent update has turned out to be . From the status side ( there is no longer a search button there ) there was a function where statue can be viewed even without actually viewing them directly , but now it no longer there .. it's better you and your team revert everything to how it was before . It's gradually becoming a useless app by the day . And you'll loose your users here in Nigeria if another app surface out with easier function cause WhatsApp has turned out stressful and difficult to use . How do you expect users to scroll through the status update just to look for a particular contact ( what if I have up to 300 contact on my phone ?) It's annoying ### Analysis: categories: (App Functionality) aspects: (Status Feature) sentiments: (Negative) )))

THESE BUGS ARE ANNOYING!

Firstly I’d like to commend u guys for creating such a fantastic updated version by including voice notes recording to WhatsApp status, to be honest it’s so good. But it’s got few bugs and you’ve got to fix them; 1) once I go offline and I get back online I won’t see any status that was posted while I wasn’t online and it’s heartbreaking especially for business owners like us, we post goods available for sale and most of our customers are unable to see them and patronize us because they were not online the moment we updated our status. 2) As a business owner I have lots of contacts of customers but due to the traffick on the app my WhatsApp hangs really bad I find it difficult to post on my status and if atall I try to it take up to 1hr before my post finally get uploaded. Pls this is really frustrating pls fix it before I start considering abandoning WhatsApp for another social media app that doesn’t glitch. Thank you.

App, App, App

Bugs, Voice Notes, Offline Status

Negative, Positive, Negative

App - Bugs - Negative, App - Voice Notes - Positive, App - Offline Status - Negative

### USER: THESE BUGS ARE ANNOYING!: Firstly I’d like to commend u guys for creating such a fantastic updated version by including voice notes recording to WhatsApp status, to be honest it’s so good. But it’s got few bugs and you’ve got to fix them; 1) once I go offline and I get back online I won’t see any status that was posted while I wasn’t online and it’s heartbreaking especially for business owners like us, we post goods available for sale and most of our customers are unable to see them and patronize us because they were not online the moment we updated our status. 2) As a business owner I have lots of contacts of customers but due to the traffick on the app my WhatsApp hangs really bad I find it difficult to post on my status and if atall I try to it take up to 1hr before my post finally get uploaded. Pls this is really frustrating pls fix it before I start considering abandoning WhatsApp for another social media app that doesn’t glitch. Thank you. ### ASSISTANT: App - Bugs - Negative, App - Voice Notes - Positive, App - Offline Status - Negative )))

### Review: title: THESE BUGS ARE ANNOYING!, content: Firstly I’d like to commend u guys for creating such a fantastic updated version by including voice notes recording to WhatsApp status, to be honest it’s so good. But it’s got few bugs and you’ve got to fix them; 1) once I go offline and I get back online I won’t see any status that was posted while I wasn’t online and it’s heartbreaking especially for business owners like us, we post goods available for sale and most of our customers are unable to see them and patronize us because they were not online the moment we updated our status. 2) As a business owner I have lots of contacts of customers but due to the traffick on the app my WhatsApp hangs really bad I find it difficult to post on my status and if atall I try to it take up to 1hr before my post finally get uploaded. Pls this is really frustrating pls fix it before I start considering abandoning WhatsApp for another social media app that doesn’t glitch. Thank you. ### Analysis: categories: App, App, App, aspects: Bugs, Voice Notes, Offline Status, sentiments: Negative, Positive, Negative )))

### Review: title: THESE BUGS ARE ANNOYING!, content: Firstly I’d like to commend u guys for creating such a fantastic updated version by including voice notes recording to WhatsApp status, to be honest it’s so good. But it’s got few bugs and you’ve got to fix them; 1) once I go offline and I get back online I won’t see any status that was posted while I wasn’t online and it’s heartbreaking especially for business owners like us, we post goods available for sale and most of our customers are unable to see them and patronize us because they were not online the moment we updated our status. 2) As a business owner I have lots of contacts of customers but due to the traffick on the app my WhatsApp hangs really bad I find it difficult to post on my status and if atall I try to it take up to 1hr before my post finally get uploaded. Pls this is really frustrating pls fix it before I start considering abandoning WhatsApp for another social media app that doesn’t glitch. Thank you. ### Analysis: categories: (App, App, App) aspects: (Bugs, Voice Notes, Offline Status) sentiments: (Negative, Positive, Negative) )))

Noticing a trend of bad updates

Stories now need to be opened from the menu, OK. I had most of them silenced anyways so a cleaner interface for me. Now, why trigger us into following channels putting suggestions at the click of a button we now press unconsciously? If I wanna follow someone I’ll use Facebook or Instagram. Leave channels there, but give us the option of searching them in a add (+) button or search bar and *then* bring out those suggestions. Is annoying to see people I don’t want to follow again and again. Sorry, Mark! GIF thumbnails are bigger making it harder to quickly find and use a GIF, and most of my favorites were eliminated or the app doesn’t allow me to scroll down further.

Interface, Functionality, Functionality, Functionality, Interface

menu, GIF thumbnails, GIF search, GIF variety, cleaner

negative, negative, negative, negative, positive

Interface - menu - negative, Functionality - GIF thumbnails - negative, Functionality - GIF search - negative, Functionality - GIF variety - negative, Interface - cleaner - positive

### USER: Noticing a trend of bad updates: Stories now need to be opened from the menu, OK. I had most of them silenced anyways so a cleaner interface for me. Now, why trigger us into following channels putting suggestions at the click of a button we now press unconsciously? If I wanna follow someone I’ll use Facebook or Instagram. Leave channels there, but give us the option of searching them in a add (+) button or search bar and *then* bring out those suggestions. Is annoying to see people I don’t want to follow again and again. Sorry, Mark! GIF thumbnails are bigger making it harder to quickly find and use a GIF, and most of my favorites were eliminated or the app doesn’t allow me to scroll down further. ### ASSISTANT: Interface - menu - negative, Functionality - GIF thumbnails - negative, Functionality - GIF search - negative, Functionality - GIF variety - negative, Interface - cleaner - positive )))

### Review: title: Noticing a trend of bad updates, content: Stories now need to be opened from the menu, OK. I had most of them silenced anyways so a cleaner interface for me. Now, why trigger us into following channels putting suggestions at the click of a button we now press unconsciously? If I wanna follow someone I’ll use Facebook or Instagram. Leave channels there, but give us the option of searching them in a add (+) button or search bar and *then* bring out those suggestions. Is annoying to see people I don’t want to follow again and again. Sorry, Mark! GIF thumbnails are bigger making it harder to quickly find and use a GIF, and most of my favorites were eliminated or the app doesn’t allow me to scroll down further. ### Analysis: categories: Interface, Functionality, Functionality, Functionality, Interface, aspects: menu, GIF thumbnails, GIF search, GIF variety, cleaner, sentiments: negative, negative, negative, negative, positive )))

### Review: title: Noticing a trend of bad updates, content: Stories now need to be opened from the menu, OK. I had most of them silenced anyways so a cleaner interface for me. Now, why trigger us into following channels putting suggestions at the click of a button we now press unconsciously? If I wanna follow someone I’ll use Facebook or Instagram. Leave channels there, but give us the option of searching them in a add (+) button or search bar and *then* bring out those suggestions. Is annoying to see people I don’t want to follow again and again. Sorry, Mark! GIF thumbnails are bigger making it harder to quickly find and use a GIF, and most of my favorites were eliminated or the app doesn’t allow me to scroll down further. ### Analysis: categories: (Interface, Functionality, Functionality, Functionality, Interface) aspects: (menu, GIF thumbnails, GIF search, GIF variety, cleaner) sentiments: (negative, negative, negative, negative, positive) )))

Offline

Brilliant App but with two main problems. , 1. If you change your phone and phone number because the previous one was damaged and have no not back-up of it, then there is no way to recover your messages or access the App because you cannot verify the new phone; and 2. If you accidentally delete the App and have no back-up then there is no way that you could recover the data, for this problem why not simply enable the App to back-up the WhatsApp messages to the phone itself on weekly basis unless deleted by the user within the week.

Functionality, Functionality

Recovery, Backup

negative, negative

Functionality - Recovery - negative, Functionality - Backup - negative

### USER: Offline: Brilliant App but with two main problems. , 1. If you change your phone and phone number because the previous one was damaged and have no not back-up of it, then there is no way to recover your messages or access the App because you cannot verify the new phone; and 2. If you accidentally delete the App and have no back-up then there is no way that you could recover the data, for this problem why not simply enable the App to back-up the WhatsApp messages to the phone itself on weekly basis unless deleted by the user within the week. ### ASSISTANT: Functionality - Recovery - negative, Functionality - Backup - negative )))

### Review: title: Offline, content: Brilliant App but with two main problems. , 1. If you change your phone and phone number because the previous one was damaged and have no not back-up of it, then there is no way to recover your messages or access the App because you cannot verify the new phone; and 2. If you accidentally delete the App and have no back-up then there is no way that you could recover the data, for this problem why not simply enable the App to back-up the WhatsApp messages to the phone itself on weekly basis unless deleted by the user within the week. ### Analysis: categories: Functionality, Functionality, aspects: Recovery, Backup, sentiments: negative, negative )))

### Review: title: Offline, content: Brilliant App but with two main problems. , 1. If you change your phone and phone number because the previous one was damaged and have no not back-up of it, then there is no way to recover your messages or access the App because you cannot verify the new phone; and 2. If you accidentally delete the App and have no back-up then there is no way that you could recover the data, for this problem why not simply enable the App to back-up the WhatsApp messages to the phone itself on weekly basis unless deleted by the user within the week. ### Analysis: categories: (Functionality, Functionality) aspects: (Recovery, Backup) sentiments: (negative, negative) )))

Deleted - Invades Privacy

I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no.

Privacy

Data Sharing

Negative

Privacy - Data Sharing - Negative

### USER: Deleted - Invades Privacy: I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no. ### ASSISTANT: Privacy - Data Sharing - Negative )))

### Review: title: Deleted - Invades Privacy, content: I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no. ### Analysis: categories: Privacy, aspects: Data Sharing, sentiments: Negative )))

### Review: title: Deleted - Invades Privacy, content: I’ve had app for many, many years but latest privacy update clearly and concisely says they will share “my personal data” with Facebook and its partner companies. The policy update even advises deleting the App if I don’t accept data sharing. Faced with a “screw you” ultimatum from Big Tech, I’m moving to Signal. It offers everything I wanted from WhatsApp without trying to invade my privacy or telling me to “piss-off” if I don’t like it. Sad because I really liked WhatsApp., , Update: Been using Signal since Feb. it’s now mid-March 2021. No problems with my switch. Just about everyone I chat with moved too so it’s been no hardship at all. Now Facebook is playing hardball and killing app function if you don’t comply with their demand. Well I’ll just say you don’t need to. There is a really good option if you say no. ### Analysis: categories: (Privacy) aspects: (Data Sharing) sentiments: (Negative) )))

Backup issue

Pls fix this problem , the progress stuck in same percentage every time and we need to clear last backup data every day if we chose every day plan of backup , And another problem is the connection distributed when we using cellular for getting back up and notice up that “waiting for wifi connection “ and after 2-3 minutes it resume getting back up with out any change of connection with previous cellular , Theses are bugs that should be fix if u wanna be the #1 in social media

App

Backup

negative

App - Backup - negative

### USER: Backup issue: Pls fix this problem , the progress stuck in same percentage every time and we need to clear last backup data every day if we chose every day plan of backup , And another problem is the connection distributed when we using cellular for getting back up and notice up that “waiting for wifi connection “ and after 2-3 minutes it resume getting back up with out any change of connection with previous cellular , Theses are bugs that should be fix if u wanna be the #1 in social media ### ASSISTANT: App - Backup - negative )))

### Review: title: Backup issue, content: Pls fix this problem , the progress stuck in same percentage every time and we need to clear last backup data every day if we chose every day plan of backup , And another problem is the connection distributed when we using cellular for getting back up and notice up that “waiting for wifi connection “ and after 2-3 minutes it resume getting back up with out any change of connection with previous cellular , Theses are bugs that should be fix if u wanna be the #1 in social media ### Analysis: categories: App, aspects: Backup, sentiments: negative )))

### Review: title: Backup issue, content: Pls fix this problem , the progress stuck in same percentage every time and we need to clear last backup data every day if we chose every day plan of backup , And another problem is the connection distributed when we using cellular for getting back up and notice up that “waiting for wifi connection “ and after 2-3 minutes it resume getting back up with out any change of connection with previous cellular , Theses are bugs that should be fix if u wanna be the #1 in social media ### Analysis: categories: (App) aspects: (Backup) sentiments: (negative) )))

Almost there

As the pandemic forced everybody to communicate more electronically, WhatsApp became the most convenient solution. We see more and more improvements frequently so they are close to substitute email services on some companies, but the app is still short on a few services, and I personally would like one in particular, changing a message back to unread., I assume I’m not the only one that reads a message and think about answering it later but then forgets. Putting the message back to unread will help to avoid unanswered messages., Hopefully it will be include it in the next update 😉

App Features

Message Management

Negative

App Features - Message Management - Negative

### USER: Almost there: As the pandemic forced everybody to communicate more electronically, WhatsApp became the most convenient solution. We see more and more improvements frequently so they are close to substitute email services on some companies, but the app is still short on a few services, and I personally would like one in particular, changing a message back to unread., I assume I’m not the only one that reads a message and think about answering it later but then forgets. Putting the message back to unread will help to avoid unanswered messages., Hopefully it will be include it in the next update 😉 ### ASSISTANT: App Features - Message Management - Negative )))

### Review: title: Almost there, content: As the pandemic forced everybody to communicate more electronically, WhatsApp became the most convenient solution. We see more and more improvements frequently so they are close to substitute email services on some companies, but the app is still short on a few services, and I personally would like one in particular, changing a message back to unread., I assume I’m not the only one that reads a message and think about answering it later but then forgets. Putting the message back to unread will help to avoid unanswered messages., Hopefully it will be include it in the next update 😉 ### Analysis: categories: App Features, aspects: Message Management, sentiments: Negative )))

### Review: title: Almost there, content: As the pandemic forced everybody to communicate more electronically, WhatsApp became the most convenient solution. We see more and more improvements frequently so they are close to substitute email services on some companies, but the app is still short on a few services, and I personally would like one in particular, changing a message back to unread., I assume I’m not the only one that reads a message and think about answering it later but then forgets. Putting the message back to unread will help to avoid unanswered messages., Hopefully it will be include it in the next update 😉 ### Analysis: categories: (App Features) aspects: (Message Management) sentiments: (Negative) )))

Can no longer listen to audio outside of App

With the latest iPhone update I can no longer click out of WhatsApp and hear the audios continue to play. It cuts them. This was a huge perk that everyone I knew as well as myself raved over as it allowed multi tasking while on phone. Another thing WhatsApp has never had and sorely lacks is that there is no option or ability (as there is on every other app and other messaging software or app such as Skype), to be offline or invisible. For those of us with many chats and many friends on WhatsApp there’s no ability to be invisible while on and anyone may say you and contact. Yes you can turn last seen off but you will still show as online when checking messages. This is my largest complaint about the app from a many year user.

App Features

Multitasking

Negative

App Features - Multitasking - Negative

### USER: Can no longer listen to audio outside of App: With the latest iPhone update I can no longer click out of WhatsApp and hear the audios continue to play. It cuts them. This was a huge perk that everyone I knew as well as myself raved over as it allowed multi tasking while on phone. Another thing WhatsApp has never had and sorely lacks is that there is no option or ability (as there is on every other app and other messaging software or app such as Skype), to be offline or invisible. For those of us with many chats and many friends on WhatsApp there’s no ability to be invisible while on and anyone may say you and contact. Yes you can turn last seen off but you will still show as online when checking messages. This is my largest complaint about the app from a many year user. ### ASSISTANT: App Features - Multitasking - Negative )))

### Review: title: Can no longer listen to audio outside of App, content: With the latest iPhone update I can no longer click out of WhatsApp and hear the audios continue to play. It cuts them. This was a huge perk that everyone I knew as well as myself raved over as it allowed multi tasking while on phone. Another thing WhatsApp has never had and sorely lacks is that there is no option or ability (as there is on every other app and other messaging software or app such as Skype), to be offline or invisible. For those of us with many chats and many friends on WhatsApp there’s no ability to be invisible while on and anyone may say you and contact. Yes you can turn last seen off but you will still show as online when checking messages. This is my largest complaint about the app from a many year user. ### Analysis: categories: App Features, aspects: Multitasking, sentiments: Negative )))

### Review: title: Can no longer listen to audio outside of App, content: With the latest iPhone update I can no longer click out of WhatsApp and hear the audios continue to play. It cuts them. This was a huge perk that everyone I knew as well as myself raved over as it allowed multi tasking while on phone. Another thing WhatsApp has never had and sorely lacks is that there is no option or ability (as there is on every other app and other messaging software or app such as Skype), to be offline or invisible. For those of us with many chats and many friends on WhatsApp there’s no ability to be invisible while on and anyone may say you and contact. Yes you can turn last seen off but you will still show as online when checking messages. This is my largest complaint about the app from a many year user. ### Analysis: categories: (App Features) aspects: (Multitasking) sentiments: (Negative) )))

Large video sharing

This app is one of the best ever tried . I can send people videos of my pets without having to cut and clip. Same with watching TickTock videos I can download and share them with ease. There are even times when my personal cell phone doesn’t deliver photographs and my friend will say I sent you a picture and there’s not even a suggestion that the picture didn’t come through to either one of us . After many issues we trust WhatsApp to be extremely trustworthy when it comes to sending anything .

Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication

Photo, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Photo, Photo, Video, Video, Photo, Communication, Communication

Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive

Communication - Photo - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Photo - Positive, Communication - Photo - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Photo - Positive, Communication - Communication - Positive, Communication - Communication - Positive

### USER: Large video sharing: This app is one of the best ever tried . I can send people videos of my pets without having to cut and clip. Same with watching TickTock videos I can download and share them with ease. There are even times when my personal cell phone doesn’t deliver photographs and my friend will say I sent you a picture and there’s not even a suggestion that the picture didn’t come through to either one of us . After many issues we trust WhatsApp to be extremely trustworthy when it comes to sending anything . ### ASSISTANT: Communication - Photo - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Photo - Positive, Communication - Photo - Positive, Communication - Video - Positive, Communication - Video - Positive, Communication - Photo - Positive, Communication - Communication - Positive, Communication - Communication - Positive )))

### Review: title: Large video sharing, content: This app is one of the best ever tried . I can send people videos of my pets without having to cut and clip. Same with watching TickTock videos I can download and share them with ease. There are even times when my personal cell phone doesn’t deliver photographs and my friend will say I sent you a picture and there’s not even a suggestion that the picture didn’t come through to either one of us . After many issues we trust WhatsApp to be extremely trustworthy when it comes to sending anything . ### Analysis: categories: Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, aspects: Photo, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Photo, Photo, Video, Video, Photo, Communication, Communication, sentiments: Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive )))

### Review: title: Large video sharing, content: This app is one of the best ever tried . I can send people videos of my pets without having to cut and clip. Same with watching TickTock videos I can download and share them with ease. There are even times when my personal cell phone doesn’t deliver photographs and my friend will say I sent you a picture and there’s not even a suggestion that the picture didn’t come through to either one of us . After many issues we trust WhatsApp to be extremely trustworthy when it comes to sending anything . ### Analysis: categories: (Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication, Communication) aspects: (Photo, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Video, Photo, Photo, Video, Video, Photo, Communication, Communication) sentiments: (Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive, Positive) )))

Let the device vibrate

As you call someone and he didn't picked up, the device vibrates when calling process finishes, can you the same when you are calling and he answers the call ?? In this case you will have to cancel the ending vibration, just a question to the developers, this is needed when you call someone and you neglect your phone until they answes but you don't notice that, if you are going to tell me use the handsfree mode, I will tell you this mode is useless when you are having a noisy around place, please consider this in the next update please, thank you

Functionality

Vibration

Positive

Functionality - Vibration - Positive

### USER: Let the device vibrate: As you call someone and he didn't picked up, the device vibrates when calling process finishes, can you the same when you are calling and he answers the call ?? In this case you will have to cancel the ending vibration, just a question to the developers, this is needed when you call someone and you neglect your phone until they answes but you don't notice that, if you are going to tell me use the handsfree mode, I will tell you this mode is useless when you are having a noisy around place, please consider this in the next update please, thank you ### ASSISTANT: Functionality - Vibration - Positive )))

### Review: title: Let the device vibrate, content: As you call someone and he didn't picked up, the device vibrates when calling process finishes, can you the same when you are calling and he answers the call ?? In this case you will have to cancel the ending vibration, just a question to the developers, this is needed when you call someone and you neglect your phone until they answes but you don't notice that, if you are going to tell me use the handsfree mode, I will tell you this mode is useless when you are having a noisy around place, please consider this in the next update please, thank you ### Analysis: categories: Functionality, aspects: Vibration, sentiments: Positive )))

### Review: title: Let the device vibrate, content: As you call someone and he didn't picked up, the device vibrates when calling process finishes, can you the same when you are calling and he answers the call ?? In this case you will have to cancel the ending vibration, just a question to the developers, this is needed when you call someone and you neglect your phone until they answes but you don't notice that, if you are going to tell me use the handsfree mode, I will tell you this mode is useless when you are having a noisy around place, please consider this in the next update please, thank you ### Analysis: categories: (Functionality) aspects: (Vibration) sentiments: (Positive) )))

I have a huge problem with this app

Ok whatsapp why are so you put exit when you have no space literally what if yo have no service I literally had no service and then your like oh no space exit what if someone has a problem and needs my help then I fixed that problem and deleted photos but then I noticed when I clicked on camera or mic it says to go to setting to enable it and I never unable it and then it takes me to the setting where it says WhatsApp and it says nothing to enable a camera I search it up and it says to go to some photo thing so I can turn it on WhatsApp the photos and mic and it shows nothing all it shows is apps that have requested to access to you will appear hear please fix this I did nothing to WhatsApp I like it but this is frustrating

Settings

Camera

Negative

Settings - Camera - Negative

### USER: I have a huge problem with this app: Ok whatsapp why are so you put exit when you have no space literally what if yo have no service I literally had no service and then your like oh no space exit what if someone has a problem and needs my help then I fixed that problem and deleted photos but then I noticed when I clicked on camera or mic it says to go to setting to enable it and I never unable it and then it takes me to the setting where it says WhatsApp and it says nothing to enable a camera I search it up and it says to go to some photo thing so I can turn it on WhatsApp the photos and mic and it shows nothing all it shows is apps that have requested to access to you will appear hear please fix this I did nothing to WhatsApp I like it but this is frustrating ### ASSISTANT: Settings - Camera - Negative )))

### Review: title: I have a huge problem with this app, content: Ok whatsapp why are so you put exit when you have no space literally what if yo have no service I literally had no service and then your like oh no space exit what if someone has a problem and needs my help then I fixed that problem and deleted photos but then I noticed when I clicked on camera or mic it says to go to setting to enable it and I never unable it and then it takes me to the setting where it says WhatsApp and it says nothing to enable a camera I search it up and it says to go to some photo thing so I can turn it on WhatsApp the photos and mic and it shows nothing all it shows is apps that have requested to access to you will appear hear please fix this I did nothing to WhatsApp I like it but this is frustrating ### Analysis: categories: Settings, aspects: Camera, sentiments: Negative )))

### Review: title: I have a huge problem with this app, content: Ok whatsapp why are so you put exit when you have no space literally what if yo have no service I literally had no service and then your like oh no space exit what if someone has a problem and needs my help then I fixed that problem and deleted photos but then I noticed when I clicked on camera or mic it says to go to setting to enable it and I never unable it and then it takes me to the setting where it says WhatsApp and it says nothing to enable a camera I search it up and it says to go to some photo thing so I can turn it on WhatsApp the photos and mic and it shows nothing all it shows is apps that have requested to access to you will appear hear please fix this I did nothing to WhatsApp I like it but this is frustrating ### Analysis: categories: (Settings) aspects: (Camera) sentiments: (Negative) )))

Highly recommend

This app is great! I highly recommend this app for anyone who has trouble contacting people. I have an iPhone and the rest of my family has androids and so I am unable to text them which is a big problem. My great aunt introduced me to this app back when it wasn’t a problem. Now that it is, I’ve convinced my family to get WhatsApp and it’s a great tool. THOUGH THIS APP IS GREAT, one thing to keep in mind is that if someone sends you a picture it automatically saves to your phone and you have to delete it yourself if you do t want it. But overall, this app is great 👍🏻👍🏻👍🏻👍🏻👍🏻

Communication Tool, Communication Tool, Communication Tool

Functionality, Ease of Use, Picture Management

positive, positive, negative

Communication Tool - Functionality - positive, Communication Tool - Ease of Use - positive, Communication Tool - Picture Management - negative

### USER: Highly recommend: This app is great! I highly recommend this app for anyone who has trouble contacting people. I have an iPhone and the rest of my family has androids and so I am unable to text them which is a big problem. My great aunt introduced me to this app back when it wasn’t a problem. Now that it is, I’ve convinced my family to get WhatsApp and it’s a great tool. THOUGH THIS APP IS GREAT, one thing to keep in mind is that if someone sends you a picture it automatically saves to your phone and you have to delete it yourself if you do t want it. But overall, this app is great 👍🏻👍🏻👍🏻👍🏻👍🏻 ### ASSISTANT: Communication Tool - Functionality - positive, Communication Tool - Ease of Use - positive, Communication Tool - Picture Management - negative )))

### Review: title: Highly recommend, content: This app is great! I highly recommend this app for anyone who has trouble contacting people. I have an iPhone and the rest of my family has androids and so I am unable to text them which is a big problem. My great aunt introduced me to this app back when it wasn’t a problem. Now that it is, I’ve convinced my family to get WhatsApp and it’s a great tool. THOUGH THIS APP IS GREAT, one thing to keep in mind is that if someone sends you a picture it automatically saves to your phone and you have to delete it yourself if you do t want it. But overall, this app is great 👍🏻👍🏻👍🏻👍🏻👍🏻 ### Analysis: categories: Communication Tool, Communication Tool, Communication Tool, aspects: Functionality, Ease of Use, Picture Management, sentiments: positive, positive, negative )))

### Review: title: Highly recommend, content: This app is great! I highly recommend this app for anyone who has trouble contacting people. I have an iPhone and the rest of my family has androids and so I am unable to text them which is a big problem. My great aunt introduced me to this app back when it wasn’t a problem. Now that it is, I’ve convinced my family to get WhatsApp and it’s a great tool. THOUGH THIS APP IS GREAT, one thing to keep in mind is that if someone sends you a picture it automatically saves to your phone and you have to delete it yourself if you do t want it. But overall, this app is great 👍🏻👍🏻👍🏻👍🏻👍🏻 ### Analysis: categories: (Communication Tool, Communication Tool, Communication Tool) aspects: (Functionality, Ease of Use, Picture Management) sentiments: (positive, positive, negative) )))

My Love Lifeline

WhatsApp keeps me in touch with my loved ones!!! I am in California and my brother moved to Germany… Way too far away… But with whatsapp we text and video chat to stay connected!!! The rest of my family is on the East Coast in New England and will use it now too!!! My roommate also had to go to Mexico and didn’t want to get an international phone plan so I suggested WhatsApp and now we can keep in touch while she’s on her two week trip!!!, I like to keep my Love Lifeline open with WhatsApp ... it makes my heart feel good to stay in touch with my family and friends!!!

Social Interaction, Social Interaction, Social Interaction

Video Chat, Texting, Staying Connected

positive, positive, positive

Social Interaction - Video Chat - positive, Social Interaction - Texting - positive, Social Interaction - Staying Connected - positive

### USER: My Love Lifeline: WhatsApp keeps me in touch with my loved ones!!! I am in California and my brother moved to Germany… Way too far away… But with whatsapp we text and video chat to stay connected!!! The rest of my family is on the East Coast in New England and will use it now too!!! My roommate also had to go to Mexico and didn’t want to get an international phone plan so I suggested WhatsApp and now we can keep in touch while she’s on her two week trip!!!, I like to keep my Love Lifeline open with WhatsApp ... it makes my heart feel good to stay in touch with my family and friends!!! ### ASSISTANT: Social Interaction - Video Chat - positive, Social Interaction - Texting - positive, Social Interaction - Staying Connected - positive )))

### Review: title: My Love Lifeline, content: WhatsApp keeps me in touch with my loved ones!!! I am in California and my brother moved to Germany… Way too far away… But with whatsapp we text and video chat to stay connected!!! The rest of my family is on the East Coast in New England and will use it now too!!! My roommate also had to go to Mexico and didn’t want to get an international phone plan so I suggested WhatsApp and now we can keep in touch while she’s on her two week trip!!!, I like to keep my Love Lifeline open with WhatsApp ... it makes my heart feel good to stay in touch with my family and friends!!! ### Analysis: categories: Social Interaction, Social Interaction, Social Interaction, aspects: Video Chat, Texting, Staying Connected, sentiments: positive, positive, positive )))

### Review: title: My Love Lifeline, content: WhatsApp keeps me in touch with my loved ones!!! I am in California and my brother moved to Germany… Way too far away… But with whatsapp we text and video chat to stay connected!!! The rest of my family is on the East Coast in New England and will use it now too!!! My roommate also had to go to Mexico and didn’t want to get an international phone plan so I suggested WhatsApp and now we can keep in touch while she’s on her two week trip!!!, I like to keep my Love Lifeline open with WhatsApp ... it makes my heart feel good to stay in touch with my family and friends!!! ### Analysis: categories: (Social Interaction, Social Interaction, Social Interaction) aspects: (Video Chat, Texting, Staying Connected) sentiments: (positive, positive, positive) )))

!!!Scammers and fake reviews!!!

This app is full of scammers! They make everyone’s info public on different sites and when they are done using you, your phone number will be banned from WhatsApp. After going through all this I went back and looked at the reviews and noticed something weird with all the 5 star reviews. Most of them mention the same things like “talking to people/friends around the world”. Another thing I noticed was that the other 5 star reviews came with a short paragraph on how they should fix the app but it has 5 stars. I don’t know about you but most people don’t leave 5 stars and dump on the app. With everything going on with the app I truly believe majority of the 5 star reviews are fake and they’re just trying to make the app look good by giving excellent reviews . Please don’t fall for this! it’s not worth it!

App

Reviews

Negative

App - Reviews - Negative

### USER: !!!Scammers and fake reviews!!!: This app is full of scammers! They make everyone’s info public on different sites and when they are done using you, your phone number will be banned from WhatsApp. After going through all this I went back and looked at the reviews and noticed something weird with all the 5 star reviews. Most of them mention the same things like “talking to people/friends around the world”. Another thing I noticed was that the other 5 star reviews came with a short paragraph on how they should fix the app but it has 5 stars. I don’t know about you but most people don’t leave 5 stars and dump on the app. With everything going on with the app I truly believe majority of the 5 star reviews are fake and they’re just trying to make the app look good by giving excellent reviews . Please don’t fall for this! it’s not worth it! ### ASSISTANT: App - Reviews - Negative )))

### Review: title: !!!Scammers and fake reviews!!!, content: This app is full of scammers! They make everyone’s info public on different sites and when they are done using you, your phone number will be banned from WhatsApp. After going through all this I went back and looked at the reviews and noticed something weird with all the 5 star reviews. Most of them mention the same things like “talking to people/friends around the world”. Another thing I noticed was that the other 5 star reviews came with a short paragraph on how they should fix the app but it has 5 stars. I don’t know about you but most people don’t leave 5 stars and dump on the app. With everything going on with the app I truly believe majority of the 5 star reviews are fake and they’re just trying to make the app look good by giving excellent reviews . Please don’t fall for this! it’s not worth it! ### Analysis: categories: App, aspects: Reviews, sentiments: Negative )))

### Review: title: !!!Scammers and fake reviews!!!, content: This app is full of scammers! They make everyone’s info public on different sites and when they are done using you, your phone number will be banned from WhatsApp. After going through all this I went back and looked at the reviews and noticed something weird with all the 5 star reviews. Most of them mention the same things like “talking to people/friends around the world”. Another thing I noticed was that the other 5 star reviews came with a short paragraph on how they should fix the app but it has 5 stars. I don’t know about you but most people don’t leave 5 stars and dump on the app. With everything going on with the app I truly believe majority of the 5 star reviews are fake and they’re just trying to make the app look good by giving excellent reviews . Please don’t fall for this! it’s not worth it! ### Analysis: categories: (App) aspects: (Reviews) sentiments: (Negative) )))

Waste of Time

I was told this app would be a nice addition to have for an alternate messaging app. Ever since I got this app, I’ve been getting constant message from people initially believing I was someone else. When I tell them I’m not, they apologize, being the kid of person that my parents raised me to be I tell them it’s ok and not to worry. Then the trouble starts, they then say I’m a kind person and ask me if I would be friends with them and then start asking about what I like and what not. Then they start telling me that they’re into finances and talking non-stop about Crypto-currency and ask if I want to be part of it. If this only happened once I could pass it off as a mistake but it’s been a constant thing from dozens of random people ever since I got the app. So I uninstalled the app and never looked back. Unless you really know someone else you uses this app, it’s a Waste of Time.

App, App, App

Usability, Safety/Security, Overall

Negative, Negative, Negative

App - Usability - Negative, App - Safety/Security - Negative, App - Overall - Negative

### USER: Waste of Time: I was told this app would be a nice addition to have for an alternate messaging app. Ever since I got this app, I’ve been getting constant message from people initially believing I was someone else. When I tell them I’m not, they apologize, being the kid of person that my parents raised me to be I tell them it’s ok and not to worry. Then the trouble starts, they then say I’m a kind person and ask me if I would be friends with them and then start asking about what I like and what not. Then they start telling me that they’re into finances and talking non-stop about Crypto-currency and ask if I want to be part of it. If this only happened once I could pass it off as a mistake but it’s been a constant thing from dozens of random people ever since I got the app. So I uninstalled the app and never looked back. Unless you really know someone else you uses this app, it’s a Waste of Time. ### ASSISTANT: App - Usability - Negative, App - Safety/Security - Negative, App - Overall - Negative )))

### Review: title: Waste of Time, content: I was told this app would be a nice addition to have for an alternate messaging app. Ever since I got this app, I’ve been getting constant message from people initially believing I was someone else. When I tell them I’m not, they apologize, being the kid of person that my parents raised me to be I tell them it’s ok and not to worry. Then the trouble starts, they then say I’m a kind person and ask me if I would be friends with them and then start asking about what I like and what not. Then they start telling me that they’re into finances and talking non-stop about Crypto-currency and ask if I want to be part of it. If this only happened once I could pass it off as a mistake but it’s been a constant thing from dozens of random people ever since I got the app. So I uninstalled the app and never looked back. Unless you really know someone else you uses this app, it’s a Waste of Time. ### Analysis: categories: App, App, App, aspects: Usability, Safety/Security, Overall, sentiments: Negative, Negative, Negative )))

### Review: title: Waste of Time, content: I was told this app would be a nice addition to have for an alternate messaging app. Ever since I got this app, I’ve been getting constant message from people initially believing I was someone else. When I tell them I’m not, they apologize, being the kid of person that my parents raised me to be I tell them it’s ok and not to worry. Then the trouble starts, they then say I’m a kind person and ask me if I would be friends with them and then start asking about what I like and what not. Then they start telling me that they’re into finances and talking non-stop about Crypto-currency and ask if I want to be part of it. If this only happened once I could pass it off as a mistake but it’s been a constant thing from dozens of random people ever since I got the app. So I uninstalled the app and never looked back. Unless you really know someone else you uses this app, it’s a Waste of Time. ### Analysis: categories: (App, App, App) aspects: (Usability, Safety/Security, Overall) sentiments: (Negative, Negative, Negative) )))

Sending photos

This is a great app, very easy to use however there’s one thing about it that’s not very practical. When you want to send photos, it exists the chat then it takes you to your album, and you can’t select more than one thing to send, you have to select a picture or a video separately then it gives you the option to select more. , I think it would be more practical if 1) the user was able to select multiple photos & videos together at once. 2) choose the photos whilst still being in the chat.

App

Usability

Negative

App - Usability - Negative

### USER: Sending photos: This is a great app, very easy to use however there’s one thing about it that’s not very practical. When you want to send photos, it exists the chat then it takes you to your album, and you can’t select more than one thing to send, you have to select a picture or a video separately then it gives you the option to select more. , I think it would be more practical if 1) the user was able to select multiple photos & videos together at once. 2) choose the photos whilst still being in the chat. ### ASSISTANT: App - Usability - Negative )))

### Review: title: Sending photos, content: This is a great app, very easy to use however there’s one thing about it that’s not very practical. When you want to send photos, it exists the chat then it takes you to your album, and you can’t select more than one thing to send, you have to select a picture or a video separately then it gives you the option to select more. , I think it would be more practical if 1) the user was able to select multiple photos & videos together at once. 2) choose the photos whilst still being in the chat. ### Analysis: categories: App, aspects: Usability, sentiments: Negative )))

### Review: title: Sending photos, content: This is a great app, very easy to use however there’s one thing about it that’s not very practical. When you want to send photos, it exists the chat then it takes you to your album, and you can’t select more than one thing to send, you have to select a picture or a video separately then it gives you the option to select more. , I think it would be more practical if 1) the user was able to select multiple photos & videos together at once. 2) choose the photos whilst still being in the chat. ### Analysis: categories: (App) aspects: (Usability) sentiments: (Negative) )))

Biggest battery consumption

This update drains battery. Though the background activity is turned off. While making audio calls in whatsapp the screen remains ON. Even after I lock the screen after a while the screen turns on back and every time I wud have to manually turn of my screen to save battery. When speaking to someone if I receive a text in the background it should notify me and then turn of the display. Not just keep my display ON all the time and also while switching over from wifi to mobile data it will remain reconnecting for a very long time. Most of the time when I open the app it says connecting and stays there for a long time. I’m using fiber broadband with 1gbps speed and also 4g data. The network isn’t a problem here.

Battery, Display, Display, Network

battery consumption, display remaining on, screen turning back on, connectivity

negative, negative, negative, negative

Battery - battery consumption - negative, Display - display remaining on - negative, Display - screen turning back on - negative, Network - connectivity - negative

### USER: Biggest battery consumption: This update drains battery. Though the background activity is turned off. While making audio calls in whatsapp the screen remains ON. Even after I lock the screen after a while the screen turns on back and every time I wud have to manually turn of my screen to save battery. When speaking to someone if I receive a text in the background it should notify me and then turn of the display. Not just keep my display ON all the time and also while switching over from wifi to mobile data it will remain reconnecting for a very long time. Most of the time when I open the app it says connecting and stays there for a long time. I’m using fiber broadband with 1gbps speed and also 4g data. The network isn’t a problem here. ### ASSISTANT: Battery - battery consumption - negative, Display - display remaining on - negative, Display - screen turning back on - negative, Network - connectivity - negative )))

### Review: title: Biggest battery consumption, content: This update drains battery. Though the background activity is turned off. While making audio calls in whatsapp the screen remains ON. Even after I lock the screen after a while the screen turns on back and every time I wud have to manually turn of my screen to save battery. When speaking to someone if I receive a text in the background it should notify me and then turn of the display. Not just keep my display ON all the time and also while switching over from wifi to mobile data it will remain reconnecting for a very long time. Most of the time when I open the app it says connecting and stays there for a long time. I’m using fiber broadband with 1gbps speed and also 4g data. The network isn’t a problem here. ### Analysis: categories: Battery, Display, Display, Network, aspects: battery consumption, display remaining on, screen turning back on, connectivity, sentiments: negative, negative, negative, negative )))

### Review: title: Biggest battery consumption, content: This update drains battery. Though the background activity is turned off. While making audio calls in whatsapp the screen remains ON. Even after I lock the screen after a while the screen turns on back and every time I wud have to manually turn of my screen to save battery. When speaking to someone if I receive a text in the background it should notify me and then turn of the display. Not just keep my display ON all the time and also while switching over from wifi to mobile data it will remain reconnecting for a very long time. Most of the time when I open the app it says connecting and stays there for a long time. I’m using fiber broadband with 1gbps speed and also 4g data. The network isn’t a problem here. ### Analysis: categories: (Battery, Display, Display, Network) aspects: (battery consumption, display remaining on, screen turning back on, connectivity) sentiments: (negative, negative, negative, negative) )))

Amazing

This app is really good especially when I text and call my family that lives on another continent. I love how it’s free to use and I can message at any time. 3 features that I wish there could be is being able to customize your own special emoji that you can save to photos, use as your profile, or use in any chat. My second with is been able to tag anybody even when you’re not in a group conversation. My third wish is group calls of up to 15 people so no one is left out or the ability to make a call with 20 people is good too.

App Features, App Features, App Features

Custom Emoji, Group Calls, Tagging

Positive, Positive, Positive

App Features - Custom Emoji - Positive, App Features - Group Calls - Positive, App Features - Tagging - Positive

### USER: Amazing: This app is really good especially when I text and call my family that lives on another continent. I love how it’s free to use and I can message at any time. 3 features that I wish there could be is being able to customize your own special emoji that you can save to photos, use as your profile, or use in any chat. My second with is been able to tag anybody even when you’re not in a group conversation. My third wish is group calls of up to 15 people so no one is left out or the ability to make a call with 20 people is good too. ### ASSISTANT: App Features - Custom Emoji - Positive, App Features - Group Calls - Positive, App Features - Tagging - Positive )))

### Review: title: Amazing, content: This app is really good especially when I text and call my family that lives on another continent. I love how it’s free to use and I can message at any time. 3 features that I wish there could be is being able to customize your own special emoji that you can save to photos, use as your profile, or use in any chat. My second with is been able to tag anybody even when you’re not in a group conversation. My third wish is group calls of up to 15 people so no one is left out or the ability to make a call with 20 people is good too. ### Analysis: categories: App Features, App Features, App Features, aspects: Custom Emoji, Group Calls, Tagging, sentiments: Positive, Positive, Positive )))

### Review: title: Amazing, content: This app is really good especially when I text and call my family that lives on another continent. I love how it’s free to use and I can message at any time. 3 features that I wish there could be is being able to customize your own special emoji that you can save to photos, use as your profile, or use in any chat. My second with is been able to tag anybody even when you’re not in a group conversation. My third wish is group calls of up to 15 people so no one is left out or the ability to make a call with 20 people is good too. ### Analysis: categories: (App Features, App Features, App Features) aspects: (Custom Emoji, Group Calls, Tagging) sentiments: (Positive, Positive, Positive) )))

WhatsApp allows criminal activity

The site is terrible- when you report someone for harassment and stalking and other forms of abuse WhatsApp just ignores the report and let’s the person doing the harassment to continue their behavior which also includes threats of extortion and blackmail. Again WhatsApp is a vehicle for this type of criminal behavior, abuse and activity. Worse yet when you try to block the person making these threats, WhatsApp allows them to continue their attacks by letting them create multiple accounts. So it is almost impossible to escape this behavior unless you entirely delete the app. This site is run by amateurs who only care about maintaining as many active accounts as possible even though some of these accounts are criminal enterprises. The management at WhatsApp needs to be held accountable.

Technology, Technology, Usability

Platform, Safety, Design

Negative, Negative, Negative

Technology - Platform - Negative, Technology - Safety - Negative, Usability - Design - Negative

### USER: WhatsApp allows criminal activity: The site is terrible- when you report someone for harassment and stalking and other forms of abuse WhatsApp just ignores the report and let’s the person doing the harassment to continue their behavior which also includes threats of extortion and blackmail. Again WhatsApp is a vehicle for this type of criminal behavior, abuse and activity. Worse yet when you try to block the person making these threats, WhatsApp allows them to continue their attacks by letting them create multiple accounts. So it is almost impossible to escape this behavior unless you entirely delete the app. This site is run by amateurs who only care about maintaining as many active accounts as possible even though some of these accounts are criminal enterprises. The management at WhatsApp needs to be held accountable. ### ASSISTANT: Technology - Platform - Negative, Technology - Safety - Negative, Usability - Design - Negative )))

### Review: title: WhatsApp allows criminal activity, content: The site is terrible- when you report someone for harassment and stalking and other forms of abuse WhatsApp just ignores the report and let’s the person doing the harassment to continue their behavior which also includes threats of extortion and blackmail. Again WhatsApp is a vehicle for this type of criminal behavior, abuse and activity. Worse yet when you try to block the person making these threats, WhatsApp allows them to continue their attacks by letting them create multiple accounts. So it is almost impossible to escape this behavior unless you entirely delete the app. This site is run by amateurs who only care about maintaining as many active accounts as possible even though some of these accounts are criminal enterprises. The management at WhatsApp needs to be held accountable. ### Analysis: categories: Technology, Technology, Usability, aspects: Platform, Safety, Design, sentiments: Negative, Negative, Negative )))

### Review: title: WhatsApp allows criminal activity, content: The site is terrible- when you report someone for harassment and stalking and other forms of abuse WhatsApp just ignores the report and let’s the person doing the harassment to continue their behavior which also includes threats of extortion and blackmail. Again WhatsApp is a vehicle for this type of criminal behavior, abuse and activity. Worse yet when you try to block the person making these threats, WhatsApp allows them to continue their attacks by letting them create multiple accounts. So it is almost impossible to escape this behavior unless you entirely delete the app. This site is run by amateurs who only care about maintaining as many active accounts as possible even though some of these accounts are criminal enterprises. The management at WhatsApp needs to be held accountable. ### Analysis: categories: (Technology, Technology, Usability) aspects: (Platform, Safety, Design) sentiments: (Negative, Negative, Negative) )))

Using Whatsapp to manage my activities >

I’m 75 and disabled (fell down a flight of stairs 26 years ago)., , I rely on communicating with service providers through this app. I use it daily to confirm upcoming appointments- AND GETTING TO THEM; Getting my RX’s delivered by CVS; Hearing about Test results (Blood & other results… Colonoscopy, Cancer screenings/other AGE related highlights!, , I even use this to create my shopping lists (both to see if someone is able to get some items for me & to read what I need and go to get the stuff myself providing someone drives me there)., , I use it as a ‘social’ networking tool / And yes I’m 75 and these online tools help to keep my mind (sig. brain) functioning as well as it can. It will also alert caregivers if I’m not doing well . They can alert me to that fact; and get help. So it’s a creative tool that I have incorporated into a ‘lifestyle’ framework.

Messaging, Messaging, Social, Social, Social

Utility, Accessibility, Socialization, Mental health, Caregiving

positive, positive, positive, positive, positive

Messaging - Utility - positive, Messaging - Accessibility - positive, Social - Socialization - positive, Social - Mental health - positive, Social - Caregiving - positive

### USER: Using Whatsapp to manage my activities >: I’m 75 and disabled (fell down a flight of stairs 26 years ago)., , I rely on communicating with service providers through this app. I use it daily to confirm upcoming appointments- AND GETTING TO THEM; Getting my RX’s delivered by CVS; Hearing about Test results (Blood & other results… Colonoscopy, Cancer screenings/other AGE related highlights!, , I even use this to create my shopping lists (both to see if someone is able to get some items for me & to read what I need and go to get the stuff myself providing someone drives me there)., , I use it as a ‘social’ networking tool / And yes I’m 75 and these online tools help to keep my mind (sig. brain) functioning as well as it can. It will also alert caregivers if I’m not doing well . They can alert me to that fact; and get help. So it’s a creative tool that I have incorporated into a ‘lifestyle’ framework. ### ASSISTANT: Messaging - Utility - positive, Messaging - Accessibility - positive, Social - Socialization - positive, Social - Mental health - positive, Social - Caregiving - positive )))

### Review: title: Using Whatsapp to manage my activities >, content: I’m 75 and disabled (fell down a flight of stairs 26 years ago)., , I rely on communicating with service providers through this app. I use it daily to confirm upcoming appointments- AND GETTING TO THEM; Getting my RX’s delivered by CVS; Hearing about Test results (Blood & other results… Colonoscopy, Cancer screenings/other AGE related highlights!, , I even use this to create my shopping lists (both to see if someone is able to get some items for me & to read what I need and go to get the stuff myself providing someone drives me there)., , I use it as a ‘social’ networking tool / And yes I’m 75 and these online tools help to keep my mind (sig. brain) functioning as well as it can. It will also alert caregivers if I’m not doing well . They can alert me to that fact; and get help. So it’s a creative tool that I have incorporated into a ‘lifestyle’ framework. ### Analysis: categories: Messaging, Messaging, Social, Social, Social, aspects: Utility, Accessibility, Socialization, Mental health, Caregiving, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Using Whatsapp to manage my activities >, content: I’m 75 and disabled (fell down a flight of stairs 26 years ago)., , I rely on communicating with service providers through this app. I use it daily to confirm upcoming appointments- AND GETTING TO THEM; Getting my RX’s delivered by CVS; Hearing about Test results (Blood & other results… Colonoscopy, Cancer screenings/other AGE related highlights!, , I even use this to create my shopping lists (both to see if someone is able to get some items for me & to read what I need and go to get the stuff myself providing someone drives me there)., , I use it as a ‘social’ networking tool / And yes I’m 75 and these online tools help to keep my mind (sig. brain) functioning as well as it can. It will also alert caregivers if I’m not doing well . They can alert me to that fact; and get help. So it’s a creative tool that I have incorporated into a ‘lifestyle’ framework. ### Analysis: categories: (Messaging, Messaging, Social, Social, Social) aspects: (Utility, Accessibility, Socialization, Mental health, Caregiving) sentiments: (positive, positive, positive, positive, positive) )))

Notification Preview Update

Hello, I’ve been using WhatsApp for years and it’s great as we all know it, but just today I don’t like the way a message notification appears since I turned off my ‘show preview’. It will usually show the contact name who sent me a message without knowing what he or she sent to me about, but right now I’m having an issue where the notification only shows ‘message’ and it doesn’t tell who sent me a message and of course I don’t know what’s in the message since I turned off the preview from my settings, but I really don’t like what’s going on, if this is an update, please I’m really hoping WhatsApp could do something to make it like what was it before, thank you, I would really appreciate if anything is done.

Notification, Notification

UI, Functionality

negative, negative

Notification - UI - negative, Notification - Functionality - negative

### USER: Notification Preview Update: Hello, I’ve been using WhatsApp for years and it’s great as we all know it, but just today I don’t like the way a message notification appears since I turned off my ‘show preview’. It will usually show the contact name who sent me a message without knowing what he or she sent to me about, but right now I’m having an issue where the notification only shows ‘message’ and it doesn’t tell who sent me a message and of course I don’t know what’s in the message since I turned off the preview from my settings, but I really don’t like what’s going on, if this is an update, please I’m really hoping WhatsApp could do something to make it like what was it before, thank you, I would really appreciate if anything is done. ### ASSISTANT: Notification - UI - negative, Notification - Functionality - negative )))

### Review: title: Notification Preview Update, content: Hello, I’ve been using WhatsApp for years and it’s great as we all know it, but just today I don’t like the way a message notification appears since I turned off my ‘show preview’. It will usually show the contact name who sent me a message without knowing what he or she sent to me about, but right now I’m having an issue where the notification only shows ‘message’ and it doesn’t tell who sent me a message and of course I don’t know what’s in the message since I turned off the preview from my settings, but I really don’t like what’s going on, if this is an update, please I’m really hoping WhatsApp could do something to make it like what was it before, thank you, I would really appreciate if anything is done. ### Analysis: categories: Notification, Notification, aspects: UI, Functionality, sentiments: negative, negative )))

### Review: title: Notification Preview Update, content: Hello, I’ve been using WhatsApp for years and it’s great as we all know it, but just today I don’t like the way a message notification appears since I turned off my ‘show preview’. It will usually show the contact name who sent me a message without knowing what he or she sent to me about, but right now I’m having an issue where the notification only shows ‘message’ and it doesn’t tell who sent me a message and of course I don’t know what’s in the message since I turned off the preview from my settings, but I really don’t like what’s going on, if this is an update, please I’m really hoping WhatsApp could do something to make it like what was it before, thank you, I would really appreciate if anything is done. ### Analysis: categories: (Notification, Notification) aspects: (UI, Functionality) sentiments: (negative, negative) )))

Why we can't actually mute a contact?

The only way to silent a contact video call is put the phone into silent mode!!! Why we must silent the phone for just one app? It rings even when we turn on do not disturb!!! Apple says this is a third party app problem and they can't do anything, so I'm asking you! Please fix it! My phone keeps ringing and the problem is WhatsApp. I can't silent this app calls and the only solution is put the phone in silent mode!!! I don't want to miss calls that are made out of WhatsApp, on the other hand, this app won't be silented in any other circumstances. Even after I mute a contact, there is still ringtone when that contact calls and my phone is not in silent mode !!!!

Functionality

Contact muting

Negative

Functionality - Contact muting - Negative

### USER: Why we can't actually mute a contact?: The only way to silent a contact video call is put the phone into silent mode!!! Why we must silent the phone for just one app? It rings even when we turn on do not disturb!!! Apple says this is a third party app problem and they can't do anything, so I'm asking you! Please fix it! My phone keeps ringing and the problem is WhatsApp. I can't silent this app calls and the only solution is put the phone in silent mode!!! I don't want to miss calls that are made out of WhatsApp, on the other hand, this app won't be silented in any other circumstances. Even after I mute a contact, there is still ringtone when that contact calls and my phone is not in silent mode !!!! ### ASSISTANT: Functionality - Contact muting - Negative )))

### Review: title: Why we can't actually mute a contact?, content: The only way to silent a contact video call is put the phone into silent mode!!! Why we must silent the phone for just one app? It rings even when we turn on do not disturb!!! Apple says this is a third party app problem and they can't do anything, so I'm asking you! Please fix it! My phone keeps ringing and the problem is WhatsApp. I can't silent this app calls and the only solution is put the phone in silent mode!!! I don't want to miss calls that are made out of WhatsApp, on the other hand, this app won't be silented in any other circumstances. Even after I mute a contact, there is still ringtone when that contact calls and my phone is not in silent mode !!!! ### Analysis: categories: Functionality, aspects: Contact muting, sentiments: Negative )))

### Review: title: Why we can't actually mute a contact?, content: The only way to silent a contact video call is put the phone into silent mode!!! Why we must silent the phone for just one app? It rings even when we turn on do not disturb!!! Apple says this is a third party app problem and they can't do anything, so I'm asking you! Please fix it! My phone keeps ringing and the problem is WhatsApp. I can't silent this app calls and the only solution is put the phone in silent mode!!! I don't want to miss calls that are made out of WhatsApp, on the other hand, this app won't be silented in any other circumstances. Even after I mute a contact, there is still ringtone when that contact calls and my phone is not in silent mode !!!! ### Analysis: categories: (Functionality) aspects: (Contact muting) sentiments: (Negative) )))

Features don't work, support unprofessional

It's not like we're paying money for this, but the features Meta claims this app offers should probably be offered. A 3-year-old iPhone running the latest iOS 16.5 with the most recently updated Whatsapp version should be able to setup as a linked device as advertised - but no - only this backup iPhone can be primary and the everyday iPhone 12 can only be a companion device. Support is trash; it's all pasted-in general information for kindergartener-level setup problems, they won't actually read your questions, and they'll close your unsolved issue to mark it resolved if you dare be to busy with work to reply to their nonsense after just one day (because "it's been a while" since they've heard from you). This company is among the worst, and this app is a case-in-point

App Features, App Support

Features, Support

negative, negative

App Features - Features - negative, App Support - Support - negative

### USER: Features don't work, support unprofessional: It's not like we're paying money for this, but the features Meta claims this app offers should probably be offered. A 3-year-old iPhone running the latest iOS 16.5 with the most recently updated Whatsapp version should be able to setup as a linked device as advertised - but no - only this backup iPhone can be primary and the everyday iPhone 12 can only be a companion device. Support is trash; it's all pasted-in general information for kindergartener-level setup problems, they won't actually read your questions, and they'll close your unsolved issue to mark it resolved if you dare be to busy with work to reply to their nonsense after just one day (because "it's been a while" since they've heard from you). This company is among the worst, and this app is a case-in-point ### ASSISTANT: App Features - Features - negative, App Support - Support - negative )))

### Review: title: Features don't work, support unprofessional, content: It's not like we're paying money for this, but the features Meta claims this app offers should probably be offered. A 3-year-old iPhone running the latest iOS 16.5 with the most recently updated Whatsapp version should be able to setup as a linked device as advertised - but no - only this backup iPhone can be primary and the everyday iPhone 12 can only be a companion device. Support is trash; it's all pasted-in general information for kindergartener-level setup problems, they won't actually read your questions, and they'll close your unsolved issue to mark it resolved if you dare be to busy with work to reply to their nonsense after just one day (because "it's been a while" since they've heard from you). This company is among the worst, and this app is a case-in-point ### Analysis: categories: App Features, App Support, aspects: Features, Support, sentiments: negative, negative )))

### Review: title: Features don't work, support unprofessional, content: It's not like we're paying money for this, but the features Meta claims this app offers should probably be offered. A 3-year-old iPhone running the latest iOS 16.5 with the most recently updated Whatsapp version should be able to setup as a linked device as advertised - but no - only this backup iPhone can be primary and the everyday iPhone 12 can only be a companion device. Support is trash; it's all pasted-in general information for kindergartener-level setup problems, they won't actually read your questions, and they'll close your unsolved issue to mark it resolved if you dare be to busy with work to reply to their nonsense after just one day (because "it's been a while" since they've heard from you). This company is among the worst, and this app is a case-in-point ### Analysis: categories: (App Features, App Support) aspects: (Features, Support) sentiments: (negative, negative) )))

Connection lost in computer

I enjoy WhatsApp and have used it since for a while now, but recently I have issues with the connection on my computer. It keeps showing the “phone not connected” message if I don’t have the WhatsApp screen and the screen unlocked on my phone. this was never an issue before and I think this makes it hard or defeats the purpose of having WhatsApp on my computer. I don’t always have my phone next to me and having to worry about unlocking my phone and opening the app is not as useful as it used to. Also, it drains my phones battery faster.

App

Connectivity

Negative

App - Connectivity - Negative

### USER: Connection lost in computer: I enjoy WhatsApp and have used it since for a while now, but recently I have issues with the connection on my computer. It keeps showing the “phone not connected” message if I don’t have the WhatsApp screen and the screen unlocked on my phone. this was never an issue before and I think this makes it hard or defeats the purpose of having WhatsApp on my computer. I don’t always have my phone next to me and having to worry about unlocking my phone and opening the app is not as useful as it used to. Also, it drains my phones battery faster. ### ASSISTANT: App - Connectivity - Negative )))

### Review: title: Connection lost in computer, content: I enjoy WhatsApp and have used it since for a while now, but recently I have issues with the connection on my computer. It keeps showing the “phone not connected” message if I don’t have the WhatsApp screen and the screen unlocked on my phone. this was never an issue before and I think this makes it hard or defeats the purpose of having WhatsApp on my computer. I don’t always have my phone next to me and having to worry about unlocking my phone and opening the app is not as useful as it used to. Also, it drains my phones battery faster. ### Analysis: categories: App, aspects: Connectivity, sentiments: Negative )))

### Review: title: Connection lost in computer, content: I enjoy WhatsApp and have used it since for a while now, but recently I have issues with the connection on my computer. It keeps showing the “phone not connected” message if I don’t have the WhatsApp screen and the screen unlocked on my phone. this was never an issue before and I think this makes it hard or defeats the purpose of having WhatsApp on my computer. I don’t always have my phone next to me and having to worry about unlocking my phone and opening the app is not as useful as it used to. Also, it drains my phones battery faster. ### Analysis: categories: (App) aspects: (Connectivity) sentiments: (Negative) )))

Lost data

So I finally managed to do a backup of all my WhatsApp conversations, supposedly including photos, voice notes, etc. I erase the app, install it again and wait for it to restore all my data. At the end I lost everything. All images are just question marks, voice notes won’t reproduce at all, stickers won’t download. Nothing. No solution in Google for this. I’ve been crying for my files all afternoon, there were some really really important., , Everything was cool before it got bought by Facebook

App, App

Data Management, Functionality

Negative, Negative

App - Data Management - Negative, App - Functionality - Negative

### USER: Lost data: So I finally managed to do a backup of all my WhatsApp conversations, supposedly including photos, voice notes, etc. I erase the app, install it again and wait for it to restore all my data. At the end I lost everything. All images are just question marks, voice notes won’t reproduce at all, stickers won’t download. Nothing. No solution in Google for this. I’ve been crying for my files all afternoon, there were some really really important., , Everything was cool before it got bought by Facebook ### ASSISTANT: App - Data Management - Negative, App - Functionality - Negative )))

### Review: title: Lost data, content: So I finally managed to do a backup of all my WhatsApp conversations, supposedly including photos, voice notes, etc. I erase the app, install it again and wait for it to restore all my data. At the end I lost everything. All images are just question marks, voice notes won’t reproduce at all, stickers won’t download. Nothing. No solution in Google for this. I’ve been crying for my files all afternoon, there were some really really important., , Everything was cool before it got bought by Facebook ### Analysis: categories: App, App, aspects: Data Management, Functionality, sentiments: Negative, Negative )))

### Review: title: Lost data, content: So I finally managed to do a backup of all my WhatsApp conversations, supposedly including photos, voice notes, etc. I erase the app, install it again and wait for it to restore all my data. At the end I lost everything. All images are just question marks, voice notes won’t reproduce at all, stickers won’t download. Nothing. No solution in Google for this. I’ve been crying for my files all afternoon, there were some really really important., , Everything was cool before it got bought by Facebook ### Analysis: categories: (App, App) aspects: (Data Management, Functionality) sentiments: (Negative, Negative) )))

emanuel

yes, i get to connect with my ex boufridbd who is struggling with alcohol, still. he was in a coma after i had left germany to be back and united with my children here in NY., i thank god that he helped me through my hard times living without my children. i thank god that he gave him a second chance in life. He lives with his mother now in the same building. they owe 2 houses . the other house where his brother stayed and his son came to visit from poland every month. his brother was a drug abuser also, abused by their father for 14 years. he died. i pray for his( rip), tonight before i go to sleep… that he will stay strong by his mothers side and may he and her be blessed through your holy spirit. in your name and our father and the holy spirit. amen 🙏🏼

Religion

Spirituality

Positive

Religion - Spirituality - Positive

### USER: emanuel: yes, i get to connect with my ex boufridbd who is struggling with alcohol, still. he was in a coma after i had left germany to be back and united with my children here in NY., i thank god that he helped me through my hard times living without my children. i thank god that he gave him a second chance in life. He lives with his mother now in the same building. they owe 2 houses . the other house where his brother stayed and his son came to visit from poland every month. his brother was a drug abuser also, abused by their father for 14 years. he died. i pray for his( rip), tonight before i go to sleep… that he will stay strong by his mothers side and may he and her be blessed through your holy spirit. in your name and our father and the holy spirit. amen 🙏🏼 ### ASSISTANT: Religion - Spirituality - Positive )))

### Review: title: emanuel, content: yes, i get to connect with my ex boufridbd who is struggling with alcohol, still. he was in a coma after i had left germany to be back and united with my children here in NY., i thank god that he helped me through my hard times living without my children. i thank god that he gave him a second chance in life. He lives with his mother now in the same building. they owe 2 houses . the other house where his brother stayed and his son came to visit from poland every month. his brother was a drug abuser also, abused by their father for 14 years. he died. i pray for his( rip), tonight before i go to sleep… that he will stay strong by his mothers side and may he and her be blessed through your holy spirit. in your name and our father and the holy spirit. amen 🙏🏼 ### Analysis: categories: Religion, aspects: Spirituality, sentiments: Positive )))

### Review: title: emanuel, content: yes, i get to connect with my ex boufridbd who is struggling with alcohol, still. he was in a coma after i had left germany to be back and united with my children here in NY., i thank god that he helped me through my hard times living without my children. i thank god that he gave him a second chance in life. He lives with his mother now in the same building. they owe 2 houses . the other house where his brother stayed and his son came to visit from poland every month. his brother was a drug abuser also, abused by their father for 14 years. he died. i pray for his( rip), tonight before i go to sleep… that he will stay strong by his mothers side and may he and her be blessed through your holy spirit. in your name and our father and the holy spirit. amen 🙏🏼 ### Analysis: categories: (Religion) aspects: (Spirituality) sentiments: (Positive) )))

Camera

When you take pictures with the iPhone 14 Pro Max’s camera, it switches lenses depending on how far or near the object is. You get very close to something and it switches to the macro lens. That’s well and all, but when you use WhatsApp to take a picture, it stays stuck on the one lens. I use WhatsApp at work and I have to take pictures of part numbers printed in very small letters. I have to be switching between the camera app and WhatsApp to be able to get a clear picture or video (same thing happens with video). Would be nice if WhatsApp could utilize all the lenses on the camera, which would help me a lot at work since I’m always in a hurry. If it is a limitation that Apple imposes on third party apps, I don’t know. But, it is a limitation.

App

Camera

Negative

App - Camera - Negative

### USER: Camera: When you take pictures with the iPhone 14 Pro Max’s camera, it switches lenses depending on how far or near the object is. You get very close to something and it switches to the macro lens. That’s well and all, but when you use WhatsApp to take a picture, it stays stuck on the one lens. I use WhatsApp at work and I have to take pictures of part numbers printed in very small letters. I have to be switching between the camera app and WhatsApp to be able to get a clear picture or video (same thing happens with video). Would be nice if WhatsApp could utilize all the lenses on the camera, which would help me a lot at work since I’m always in a hurry. If it is a limitation that Apple imposes on third party apps, I don’t know. But, it is a limitation. ### ASSISTANT: App - Camera - Negative )))

### Review: title: Camera, content: When you take pictures with the iPhone 14 Pro Max’s camera, it switches lenses depending on how far or near the object is. You get very close to something and it switches to the macro lens. That’s well and all, but when you use WhatsApp to take a picture, it stays stuck on the one lens. I use WhatsApp at work and I have to take pictures of part numbers printed in very small letters. I have to be switching between the camera app and WhatsApp to be able to get a clear picture or video (same thing happens with video). Would be nice if WhatsApp could utilize all the lenses on the camera, which would help me a lot at work since I’m always in a hurry. If it is a limitation that Apple imposes on third party apps, I don’t know. But, it is a limitation. ### Analysis: categories: App, aspects: Camera, sentiments: Negative )))

### Review: title: Camera, content: When you take pictures with the iPhone 14 Pro Max’s camera, it switches lenses depending on how far or near the object is. You get very close to something and it switches to the macro lens. That’s well and all, but when you use WhatsApp to take a picture, it stays stuck on the one lens. I use WhatsApp at work and I have to take pictures of part numbers printed in very small letters. I have to be switching between the camera app and WhatsApp to be able to get a clear picture or video (same thing happens with video). Would be nice if WhatsApp could utilize all the lenses on the camera, which would help me a lot at work since I’m always in a hurry. If it is a limitation that Apple imposes on third party apps, I don’t know. But, it is a limitation. ### Analysis: categories: (App) aspects: (Camera) sentiments: (Negative) )))

Many options for easy and fun communication

I use WhatsApp because my friends all have different phones and standard messaging does not work. I much prefer using WhatsApp. You can reply to messages, star messages, and reply privately. Stickers make the use of the app super fun especially if you make your own stickers (which you can do with a separate app). I have joined groups (through shared links) with international people and messaging has been smooth and easy. The story feature acts like Instagram stories so my friends and I can see what we are up to! 10/10 recommend for ANY user of ANY phone type.

Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality

Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, Stickers, Stickers, Groups, Groups, Stories

positive, positive, positive, positive, positive, positive, positive, positive, positive, positive, positive, positive

Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Stickers - positive, Functionality - Stickers - positive, Functionality - Groups - positive, Functionality - Groups - positive, Functionality - Stories - positive

### USER: Many options for easy and fun communication: I use WhatsApp because my friends all have different phones and standard messaging does not work. I much prefer using WhatsApp. You can reply to messages, star messages, and reply privately. Stickers make the use of the app super fun especially if you make your own stickers (which you can do with a separate app). I have joined groups (through shared links) with international people and messaging has been smooth and easy. The story feature acts like Instagram stories so my friends and I can see what we are up to! 10/10 recommend for ANY user of ANY phone type. ### ASSISTANT: Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Messaging - positive, Functionality - Stickers - positive, Functionality - Stickers - positive, Functionality - Groups - positive, Functionality - Groups - positive, Functionality - Stories - positive )))

### Review: title: Many options for easy and fun communication, content: I use WhatsApp because my friends all have different phones and standard messaging does not work. I much prefer using WhatsApp. You can reply to messages, star messages, and reply privately. Stickers make the use of the app super fun especially if you make your own stickers (which you can do with a separate app). I have joined groups (through shared links) with international people and messaging has been smooth and easy. The story feature acts like Instagram stories so my friends and I can see what we are up to! 10/10 recommend for ANY user of ANY phone type. ### Analysis: categories: Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, aspects: Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, Stickers, Stickers, Groups, Groups, Stories, sentiments: positive, positive, positive, positive, positive, positive, positive, positive, positive, positive, positive, positive )))

### Review: title: Many options for easy and fun communication, content: I use WhatsApp because my friends all have different phones and standard messaging does not work. I much prefer using WhatsApp. You can reply to messages, star messages, and reply privately. Stickers make the use of the app super fun especially if you make your own stickers (which you can do with a separate app). I have joined groups (through shared links) with international people and messaging has been smooth and easy. The story feature acts like Instagram stories so my friends and I can see what we are up to! 10/10 recommend for ANY user of ANY phone type. ### Analysis: categories: (Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality) aspects: (Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, Messaging, Stickers, Stickers, Groups, Groups, Stories) sentiments: (positive, positive, positive, positive, positive, positive, positive, positive, positive, positive, positive, positive) )))

PLEASE HELP

I need to communicate with friends and family outside the country. I just got a new phone, and I choose to make a new WhatsApp account, it worked perfectly fine for the first three days I had it, then I accidentally deleted the app, so of course I downloaded it back., The a screen pops up that says "agree to terms and conditions", I press yes, then another thing appears and has a little thing to put your number in,when I put in my number, a tab popped up that says, "NUMBER CONFORMATION", then states my number, and says "is your phone number above correct?" I press yes, (because it was) and the it just goes back to the original screen before that says "WhatsApp will need to verify your account. Carrier charges may apply." I don't know what this means and why it says that. I've never done anything wrong and it's a brand new account and number. I use this app ALL THE TIME for texting my friends and even work. Please verify my account WhatsApp and then let me access it., PLEASE

Usage, Usage

Accessibility, Interface

Negative, Negative

Usage - Accessibility - Negative, Usage - Interface - Negative

### USER: PLEASE HELP: I need to communicate with friends and family outside the country. I just got a new phone, and I choose to make a new WhatsApp account, it worked perfectly fine for the first three days I had it, then I accidentally deleted the app, so of course I downloaded it back., The a screen pops up that says "agree to terms and conditions", I press yes, then another thing appears and has a little thing to put your number in,when I put in my number, a tab popped up that says, "NUMBER CONFORMATION", then states my number, and says "is your phone number above correct?" I press yes, (because it was) and the it just goes back to the original screen before that says "WhatsApp will need to verify your account. Carrier charges may apply." I don't know what this means and why it says that. I've never done anything wrong and it's a brand new account and number. I use this app ALL THE TIME for texting my friends and even work. Please verify my account WhatsApp and then let me access it., PLEASE ### ASSISTANT: Usage - Accessibility - Negative, Usage - Interface - Negative )))

### Review: title: PLEASE HELP, content: I need to communicate with friends and family outside the country. I just got a new phone, and I choose to make a new WhatsApp account, it worked perfectly fine for the first three days I had it, then I accidentally deleted the app, so of course I downloaded it back., The a screen pops up that says "agree to terms and conditions", I press yes, then another thing appears and has a little thing to put your number in,when I put in my number, a tab popped up that says, "NUMBER CONFORMATION", then states my number, and says "is your phone number above correct?" I press yes, (because it was) and the it just goes back to the original screen before that says "WhatsApp will need to verify your account. Carrier charges may apply." I don't know what this means and why it says that. I've never done anything wrong and it's a brand new account and number. I use this app ALL THE TIME for texting my friends and even work. Please verify my account WhatsApp and then let me access it., PLEASE ### Analysis: categories: Usage, Usage, aspects: Accessibility, Interface, sentiments: Negative, Negative )))

### Review: title: PLEASE HELP, content: I need to communicate with friends and family outside the country. I just got a new phone, and I choose to make a new WhatsApp account, it worked perfectly fine for the first three days I had it, then I accidentally deleted the app, so of course I downloaded it back., The a screen pops up that says "agree to terms and conditions", I press yes, then another thing appears and has a little thing to put your number in,when I put in my number, a tab popped up that says, "NUMBER CONFORMATION", then states my number, and says "is your phone number above correct?" I press yes, (because it was) and the it just goes back to the original screen before that says "WhatsApp will need to verify your account. Carrier charges may apply." I don't know what this means and why it says that. I've never done anything wrong and it's a brand new account and number. I use this app ALL THE TIME for texting my friends and even work. Please verify my account WhatsApp and then let me access it., PLEASE ### Analysis: categories: (Usage, Usage) aspects: (Accessibility, Interface) sentiments: (Negative, Negative) )))

Rampant false bans

This app has a major issue with falsely banning people, especially without warning. You’ll log on one day without violating any rules and find your account banned, and appeals take time IF (and that’s a very big if) they even go through. Customer support is also nonexistent, it’s nearly all automated and talking with another person to resolve false-bans, reset a phone number, deal with hacking problems, or solve any other issues is impossible., I was depending on this app to talk with people overseas and now cannot communicate with any international friends, colleagues, or family., If you rely on this app for work or communication, stop. Make sure to always have a backup method of communication because you may find yourself unable to use this app one day for no reason, wether that be for 24 hours in the best case or permanently at worst. If you can’t afford this risk of random bans then just avoid the app.

App, App, App, App

False Bans, Customer Support, Communication, Reliability

Negative, Negative, Negative, Negative

App - False Bans - Negative, App - Customer Support - Negative, App - Communication - Negative, App - Reliability - Negative

### USER: Rampant false bans: This app has a major issue with falsely banning people, especially without warning. You’ll log on one day without violating any rules and find your account banned, and appeals take time IF (and that’s a very big if) they even go through. Customer support is also nonexistent, it’s nearly all automated and talking with another person to resolve false-bans, reset a phone number, deal with hacking problems, or solve any other issues is impossible., I was depending on this app to talk with people overseas and now cannot communicate with any international friends, colleagues, or family., If you rely on this app for work or communication, stop. Make sure to always have a backup method of communication because you may find yourself unable to use this app one day for no reason, wether that be for 24 hours in the best case or permanently at worst. If you can’t afford this risk of random bans then just avoid the app. ### ASSISTANT: App - False Bans - Negative, App - Customer Support - Negative, App - Communication - Negative, App - Reliability - Negative )))

### Review: title: Rampant false bans, content: This app has a major issue with falsely banning people, especially without warning. You’ll log on one day without violating any rules and find your account banned, and appeals take time IF (and that’s a very big if) they even go through. Customer support is also nonexistent, it’s nearly all automated and talking with another person to resolve false-bans, reset a phone number, deal with hacking problems, or solve any other issues is impossible., I was depending on this app to talk with people overseas and now cannot communicate with any international friends, colleagues, or family., If you rely on this app for work or communication, stop. Make sure to always have a backup method of communication because you may find yourself unable to use this app one day for no reason, wether that be for 24 hours in the best case or permanently at worst. If you can’t afford this risk of random bans then just avoid the app. ### Analysis: categories: App, App, App, App, aspects: False Bans, Customer Support, Communication, Reliability, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Rampant false bans, content: This app has a major issue with falsely banning people, especially without warning. You’ll log on one day without violating any rules and find your account banned, and appeals take time IF (and that’s a very big if) they even go through. Customer support is also nonexistent, it’s nearly all automated and talking with another person to resolve false-bans, reset a phone number, deal with hacking problems, or solve any other issues is impossible., I was depending on this app to talk with people overseas and now cannot communicate with any international friends, colleagues, or family., If you rely on this app for work or communication, stop. Make sure to always have a backup method of communication because you may find yourself unable to use this app one day for no reason, wether that be for 24 hours in the best case or permanently at worst. If you can’t afford this risk of random bans then just avoid the app. ### Analysis: categories: (App, App, App, App) aspects: (False Bans, Customer Support, Communication, Reliability) sentiments: (Negative, Negative, Negative, Negative) )))

How the heck did this ever become popular?

This is such a poorly written application, try loading it onto phones and it kicks you off the other one you have to scan some kind of cake you could just log into the computer I mean honestly how did this ever get popular in Asia just doesn't make any sense, it's like 10 years behind Skype or Hangouts this thing is pure garbage I wish people wouldn't use it, , WhatsApp is threatening users who violate its rules with lawsuits, even if the only evidence of “rule-breaking” exists outside of the Facebook-owned messaging app and the only judge is an AI., “WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse… even if that determination is based on information solely available to us off our platform,” the company warned in an ominous FAQ entry posted on Monday.

- Usability, - Usability, - Overall, - Overall, - User Interface

Connectivity, Sign In, Functionality, Popularity, Overall

Negative, Negative, Negative, Negative, Negative

App Review: ('How the heck did this ever become popular?', ': ', "This is such a poorly written application, try loading it onto phones and it kicks you off the other one you have to scan some kind of cake you could just log into the computer I mean honestly how did this ever get popular in Asia just doesn't make any sense, it's like 10 years behind Skype or Hangouts this thing is pure garbage I wish people wouldn't use it\n\nWhatsApp is threatening users who violate its rules with lawsuits, even if the only evidence of “rule-breaking” exists outside of the Facebook-owned messaging app and the only judge is an AI.\n“WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse… even if that determination is based on information solely available to us off our platform,” the company warned in an ominous FAQ entry posted on Monday."), , - Usability - Connectivity - Negative, - Usability - Sign In - Negative, - Overall - Functionality - Negative, - Overall - Popularity - Negative, - User Interface - Overall - Negative

### USER: How the heck did this ever become popular?: This is such a poorly written application, try loading it onto phones and it kicks you off the other one you have to scan some kind of cake you could just log into the computer I mean honestly how did this ever get popular in Asia just doesn't make any sense, it's like 10 years behind Skype or Hangouts this thing is pure garbage I wish people wouldn't use it, , WhatsApp is threatening users who violate its rules with lawsuits, even if the only evidence of “rule-breaking” exists outside of the Facebook-owned messaging app and the only judge is an AI., “WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse… even if that determination is based on information solely available to us off our platform,” the company warned in an ominous FAQ entry posted on Monday. ### ASSISTANT: App Review: ('How the heck did this ever become popular?', ': ', "This is such a poorly written application, try loading it onto phones and it kicks you off the other one you have to scan some kind of cake you could just log into the computer I mean honestly how did this ever get popular in Asia just doesn't make any sense, it's like 10 years behind Skype or Hangouts this thing is pure garbage I wish people wouldn't use it\n\nWhatsApp is threatening users who violate its rules with lawsuits, even if the only evidence of “rule-breaking” exists outside of the Facebook-owned messaging app and the only judge is an AI.\n“WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse… even if that determination is based on information solely available to us off our platform,” the company warned in an ominous FAQ entry posted on Monday."), , - Usability - Connectivity - Negative, - Usability - Sign In - Negative, - Overall - Functionality - Negative, - Overall - Popularity - Negative, - User Interface - Overall - Negative )))

### Review: title: How the heck did this ever become popular?, content: This is such a poorly written application, try loading it onto phones and it kicks you off the other one you have to scan some kind of cake you could just log into the computer I mean honestly how did this ever get popular in Asia just doesn't make any sense, it's like 10 years behind Skype or Hangouts this thing is pure garbage I wish people wouldn't use it, , WhatsApp is threatening users who violate its rules with lawsuits, even if the only evidence of “rule-breaking” exists outside of the Facebook-owned messaging app and the only judge is an AI., “WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse… even if that determination is based on information solely available to us off our platform,” the company warned in an ominous FAQ entry posted on Monday. ### Analysis: categories: - Usability, - Usability, - Overall, - Overall, - User Interface, aspects: Connectivity, Sign In, Functionality, Popularity, Overall, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: How the heck did this ever become popular?, content: This is such a poorly written application, try loading it onto phones and it kicks you off the other one you have to scan some kind of cake you could just log into the computer I mean honestly how did this ever get popular in Asia just doesn't make any sense, it's like 10 years behind Skype or Hangouts this thing is pure garbage I wish people wouldn't use it, , WhatsApp is threatening users who violate its rules with lawsuits, even if the only evidence of “rule-breaking” exists outside of the Facebook-owned messaging app and the only judge is an AI., “WhatsApp will take legal action against those we determine are engaged in or assisting others in abuse… even if that determination is based on information solely available to us off our platform,” the company warned in an ominous FAQ entry posted on Monday. ### Analysis: categories: (- Usability, - Usability, - Overall, - Overall, - User Interface) aspects: (Connectivity, Sign In, Functionality, Popularity, Overall) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

sufficient for IM but little else

i use wechat as everyone in china uses it. i just installed whatsapp because all my friends in italy use whatsapp (china and italy are two countries we go to multiple times every year, will eventually move to part time) whatsapp is fine if just went to send msg and pic. but compared to wechat, it is very limited. wechat has so many integrated tools and usage including a payment system simple to apple pay, there is just no comparison . one thing i wish whatapp a had is something actually very simple.... have some more interesting animated cartoons (it is called sticker in wechat) as opposed to just boring emoji would make it a lot more interesting.

Features

Animated cartoons

Negative

Features - Animated cartoons - Negative

### USER: sufficient for IM but little else: i use wechat as everyone in china uses it. i just installed whatsapp because all my friends in italy use whatsapp (china and italy are two countries we go to multiple times every year, will eventually move to part time) whatsapp is fine if just went to send msg and pic. but compared to wechat, it is very limited. wechat has so many integrated tools and usage including a payment system simple to apple pay, there is just no comparison . one thing i wish whatapp a had is something actually very simple.... have some more interesting animated cartoons (it is called sticker in wechat) as opposed to just boring emoji would make it a lot more interesting. ### ASSISTANT: Features - Animated cartoons - Negative )))

### Review: title: sufficient for IM but little else, content: i use wechat as everyone in china uses it. i just installed whatsapp because all my friends in italy use whatsapp (china and italy are two countries we go to multiple times every year, will eventually move to part time) whatsapp is fine if just went to send msg and pic. but compared to wechat, it is very limited. wechat has so many integrated tools and usage including a payment system simple to apple pay, there is just no comparison . one thing i wish whatapp a had is something actually very simple.... have some more interesting animated cartoons (it is called sticker in wechat) as opposed to just boring emoji would make it a lot more interesting. ### Analysis: categories: Features, aspects: Animated cartoons, sentiments: Negative )))

### Review: title: sufficient for IM but little else, content: i use wechat as everyone in china uses it. i just installed whatsapp because all my friends in italy use whatsapp (china and italy are two countries we go to multiple times every year, will eventually move to part time) whatsapp is fine if just went to send msg and pic. but compared to wechat, it is very limited. wechat has so many integrated tools and usage including a payment system simple to apple pay, there is just no comparison . one thing i wish whatapp a had is something actually very simple.... have some more interesting animated cartoons (it is called sticker in wechat) as opposed to just boring emoji would make it a lot more interesting. ### Analysis: categories: (Features) aspects: (Animated cartoons) sentiments: (Negative) )))

The app was useful until it stop working

I have been using this app for over a year until today. I was able to communicate with people that I know through it and all. As soon as I going on it this afternoon, the app would not connect to ANY WiFi or data connection. I have uninstalled it off my phone and then re install to go back it. When I went to go back in with my current number, I keep getting an error that my phone is not connected to a strong WiFi which in my case, I have been just app does not want to work any more. Please fix this issue as soon as possible, please.

App Features

Connectivity

Negative

App Features - Connectivity - Negative

### USER: The app was useful until it stop working: I have been using this app for over a year until today. I was able to communicate with people that I know through it and all. As soon as I going on it this afternoon, the app would not connect to ANY WiFi or data connection. I have uninstalled it off my phone and then re install to go back it. When I went to go back in with my current number, I keep getting an error that my phone is not connected to a strong WiFi which in my case, I have been just app does not want to work any more. Please fix this issue as soon as possible, please. ### ASSISTANT: App Features - Connectivity - Negative )))

### Review: title: The app was useful until it stop working, content: I have been using this app for over a year until today. I was able to communicate with people that I know through it and all. As soon as I going on it this afternoon, the app would not connect to ANY WiFi or data connection. I have uninstalled it off my phone and then re install to go back it. When I went to go back in with my current number, I keep getting an error that my phone is not connected to a strong WiFi which in my case, I have been just app does not want to work any more. Please fix this issue as soon as possible, please. ### Analysis: categories: App Features, aspects: Connectivity, sentiments: Negative )))

### Review: title: The app was useful until it stop working, content: I have been using this app for over a year until today. I was able to communicate with people that I know through it and all. As soon as I going on it this afternoon, the app would not connect to ANY WiFi or data connection. I have uninstalled it off my phone and then re install to go back it. When I went to go back in with my current number, I keep getting an error that my phone is not connected to a strong WiFi which in my case, I have been just app does not want to work any more. Please fix this issue as soon as possible, please. ### Analysis: categories: (App Features) aspects: (Connectivity) sentiments: (Negative) )))

sue for banning

I've been randomly banned from WhatsApp, and when i emailed them i received this, email: Our system flagged your account, activity as a violation of our Terms of, Service and banned your phone number., Your account will remain banned as a result, of the violation., I've done nothing wrong and WhatsApp is, my main messaging and communication, app, I use it to study, work and most, important to keep in contact with my, immediate family members who live far, from me in another country, i have never, done anything illegal or against their policy, on there and I'm desperate to get my, account back. And I've not used any, unofficial app I've always only used the, official app. At this point I don't even know, yet if it's a permanent or temporary ban, I've sent hundreds of emails since this, happened more than 6 days ago, I've tried, everything I could imagine to get in contact, with support and I've not received a single, reply. I have not know from my family for, days because of this and is starting to, frustrate me more, the only option I have, left is keep sending messages through, Instagram and Facebook as well and even, post this here because I don't know what, else I can do since this was obviously done, by mistake. I cannot change my phone, number because this number in linked to, Today

App

Support

Negative

App - Support - Negative

### USER: sue for banning: I've been randomly banned from WhatsApp, and when i emailed them i received this, email: Our system flagged your account, activity as a violation of our Terms of, Service and banned your phone number., Your account will remain banned as a result, of the violation., I've done nothing wrong and WhatsApp is, my main messaging and communication, app, I use it to study, work and most, important to keep in contact with my, immediate family members who live far, from me in another country, i have never, done anything illegal or against their policy, on there and I'm desperate to get my, account back. And I've not used any, unofficial app I've always only used the, official app. At this point I don't even know, yet if it's a permanent or temporary ban, I've sent hundreds of emails since this, happened more than 6 days ago, I've tried, everything I could imagine to get in contact, with support and I've not received a single, reply. I have not know from my family for, days because of this and is starting to, frustrate me more, the only option I have, left is keep sending messages through, Instagram and Facebook as well and even, post this here because I don't know what, else I can do since this was obviously done, by mistake. I cannot change my phone, number because this number in linked to, Today ### ASSISTANT: App - Support - Negative )))

### Review: title: sue for banning, content: I've been randomly banned from WhatsApp, and when i emailed them i received this, email: Our system flagged your account, activity as a violation of our Terms of, Service and banned your phone number., Your account will remain banned as a result, of the violation., I've done nothing wrong and WhatsApp is, my main messaging and communication, app, I use it to study, work and most, important to keep in contact with my, immediate family members who live far, from me in another country, i have never, done anything illegal or against their policy, on there and I'm desperate to get my, account back. And I've not used any, unofficial app I've always only used the, official app. At this point I don't even know, yet if it's a permanent or temporary ban, I've sent hundreds of emails since this, happened more than 6 days ago, I've tried, everything I could imagine to get in contact, with support and I've not received a single, reply. I have not know from my family for, days because of this and is starting to, frustrate me more, the only option I have, left is keep sending messages through, Instagram and Facebook as well and even, post this here because I don't know what, else I can do since this was obviously done, by mistake. I cannot change my phone, number because this number in linked to, Today ### Analysis: categories: App, aspects: Support, sentiments: Negative )))

### Review: title: sue for banning, content: I've been randomly banned from WhatsApp, and when i emailed them i received this, email: Our system flagged your account, activity as a violation of our Terms of, Service and banned your phone number., Your account will remain banned as a result, of the violation., I've done nothing wrong and WhatsApp is, my main messaging and communication, app, I use it to study, work and most, important to keep in contact with my, immediate family members who live far, from me in another country, i have never, done anything illegal or against their policy, on there and I'm desperate to get my, account back. And I've not used any, unofficial app I've always only used the, official app. At this point I don't even know, yet if it's a permanent or temporary ban, I've sent hundreds of emails since this, happened more than 6 days ago, I've tried, everything I could imagine to get in contact, with support and I've not received a single, reply. I have not know from my family for, days because of this and is starting to, frustrate me more, the only option I have, left is keep sending messages through, Instagram and Facebook as well and even, post this here because I don't know what, else I can do since this was obviously done, by mistake. I cannot change my phone, number because this number in linked to, Today ### Analysis: categories: (App) aspects: (Support) sentiments: (Negative) )))