Datasets:

Alisairlines

/

SentimentA

like 0

Qatar Airways lost my luggage and refused to deliver it after 5 horrible days in a different country.

Terrible staff, no professionalism at all, no one answers emails and it's impossible to solve anything.

They make it seem like it was your fault somehow and have the AUDACITY to find ways for you to solve their problems.

Qatar Airways: "Why don't you hire someone to pick up the luggage from the airport?"

How dare you?

Everyone is trying to copy Emirates business model and offers services to every destination in the middle east by portraing as providers of a quality service - but you cant handle luggage and still wants me to pick it up from the airport after 5 days?

When I am in a different country?

And you KNOW I AM IN QUARANTINE AND CANNOT LEAVE THE HOTEL?

Terrible and un-humane.

They will promptly sell you a 2000 USD ticket but when they make a mistake and lose your luggage for almost a week?

Don't even try contacting them

Flew Doha to Brisbane Business Class on Tuesday 4th January

Couldn't fault the flight and on board service.

Flight arrived 15 minutes early into Brisbane, just what you want after a long haul flight.

Well done Qatar.

Flew Manchester to Dohar Business Class on Tuesday 4th January

The flight was 90 minutes late leaving but made up time and only arrived 30 minutes late, still enough time for me to get my connecting flight to Brisbane

Firstly, for no apparent reason my initial flight got cancelled earlier and I had to rebook a new flight which they could only give me a new flight date for a week later.

I came a week later with all my documentation in place, PCR done within the required time, all my UK paperwork in accordance with UK regulation and everything in order.

They refused to let me board because according to Qatar I had not met the UK regulations due to the fact that although I was transiting to Jersey in Heathrow, I was still required to book a PCR test in London upon arrival.

Although according to the actual regulations in the UK which I had followed accordingly.

From their end there was no effort to assist me in the matter, their solution was simply we cannot let you board the flight so I had to cancelled my flight

To begin with our flight was delayed for 3 hours to take off from the US when we reached qatar, after waiting for 3 hours the plane taking off from qatar to lebanon left without us we were supposed to be on the flight going to lebanon from qatar.

They gave us a free ticket for our next flight but WITHOUT ANY SERVICES.

No rooms to sleep we had to sleep on chairs for the next 12 hrs waiting for our next flight .

They offered one meal but It took them too long to do that .

In addition to that they BROKE MY 2 NEW TRAVEL BAGS.

QATAR AIRLINE IS THE WORST AIRLINE EVER NOT RECOMMENDED AT ALL.

Never traveling with them again shame.

Qatar states you have 4000 entertainment option including wifi.

I did not have anything I asked to go to economy so I could watch a movie.

I was told that was not allowed.

I felt they did not provide the amenities promised.

I complained to customer service and was offered $250 on a $4400 ticket, I asked for $1000 as only the one flight was affected.

I would have been happy to get $1000 on a voucher on Qatar or a codeshare.

By time I received their response I have 4 months to use the ticket, also not appropriate

Please avoid this airline , they refunded my return ticket saying I asked for it when I DID NOT , they wanted me to buy a new ticket for 5 thousand dollars , this is how they treat their passengers , I’m a senior who has traveled with so many airlines but never faced a problem like I did with Qatar , avoid this airline

Website says to phone them to change booking, but none of their phone lines are operational.

An automated voice just says ‘this call cannot be completed due to network error’.

They have no email address listed either

So I have had to message the airline on Instagram, and they are still not answering.

It’s just unacceptable.

Flight cancelled 3 day before departure date

NOT recommending

Customer Service not picking up phone

Hi All, I had upgraded my ticket from economy to business class for my return trip from Deli to Copenhagen.

I had done the same for my trip from Copenhagen to Delhi.

Unfortunately, I could only do so for the Doha-Copenhagen sector as I could couldn't get the option to upgrade Delhi-Copenhagen sector.

Our flight from Deli was at 0340 but we reached airport early as I had booked a private lounge in Delhi airport to be on the safer side and catch enough sleep before flying.

We reached the counter at 1045 and were informed that our ticket has unfortunately been cancelled.

It was not until 0115 that this situation was sorted and we were kept waiting at the counter.

After the painful wait of close to 2,5 hours at the counter standing, by the time we reached the lounge after immigration it was 0215 with hardly any time left before boarding, so the complete money got wasted.

Our experience just got worse, when we reached Copenhagen, 1 out of the 7 checked in bags didn't arrive.

We were told that within 24/48 hours we will get our bag but we got the bag the 4th day with some of the perishables in the bag completely wasted.

I had written to Qatar Airways customer care and I got an standard auto created message which showed no personalization and lack of empathy.

On top of this I get an email to fill a post resolution survey.

This is what I call bad customer service.

I hope this is just a one time anomaly.

they are really good inflight service

First time in my life we flew Qatar Airways.

Overall a surprising good experience.

Modern fleet, very nice staff on the ground and on board.

The Business Class cabin layout was in some ways unusual - I usually fly Miles &amp

More partners - but very comfortable and good equipped.

Flying backwards in a plane was something I never experienced in the past.

Unusual but was not disturbing in any kind.

Qatar changed 1 leg of my fligh so I would have 9 hours during the night in Doha.

Qatar wrote I could change, but it was impossible to do online, so I try call customer care.

i wait long time and when I finally get through my phone is blocked due to insufficient funds.

I try to cancel my flight and book another, but I fail to book another flight as Qatar tells me to call customer care.

I call again, wait long , and customer care change my ticket and email it to me

1 month later I arrive at airport for my flight.

Qatar cannot find my booking in their system and cannot tell me why or help me.

After 4 hours in the airport, I succeed getting through on phone to Qatar who tells me ticket was cancelled despite they never send me a confirmation of the cancellation and the last email was a ticket send from Qatar After I tried to cancel.

I am really surpriced of lack of support.

I did all I could and spend much time and money to phone calls, transport and PCR tests to make this flight

What a waste!

We flew from Doha to Madrid in Business Class.

Firstly, I have to say that the check-in experience was one of the best I have ever experienced for Business Class.

Our car drew up outside the Business Class area and a porter immediately took our bags.

Inside the terminal there was a row of Business Class check-in desks, all fully staffed even at 5.30am.

The check-in process was quick and efficient.

We had booked the Al Maha service and the our escort was summoned who whisked us through priority immigration and security checks, before taking us to the lounge.

The lounge was very large and airy, but quite busy and frankly was a bit of a disappointment as it lacked a "special" feel.

However, it did have the advantage of both a locker room so we did not have to drag hand baggage around with us, and a smoking room.

When it came to the flight itself, we were a bit disappointed that it was a bus transfer to the aircraft.

When we made our booking we had selected seats, but were surprised and annoyed that when we checked in our seat allocation had been changed.

The suggestion at check-in was that this was probably due to a change of aircraft which I think was the case.

Our seats were in row 6 and felt little strange as it seemed as if they were a after thought and were "socially distanced" from the rest of the business class cabin.

Whilst this was a B787 I think it was an older one where the cabin had not been upgraded I found the seat reasonably comfortable is a little narrow but my wife found it difficult to find a comfortable position.

The service my wife and I experienced did vary.

The attendant on my side of the plane was efficient, friendly and gave very good service.

However, the attendant on my wife's side of the plane was a little tardy, and actually appeared to fall asleep as the plane was coming into land.

The food was good and provided when we asked for it.

The flight was on time, which was pretty essential for us as we had a connection to make in Madrid.

Overall an OK experience, but did not excite us too much

I have booked Mumbai-SFO flight on the website for 24Th January2022.

Since we are senior citizens and Corona is rampant in both India and USA, we decided to postpone our trip and we requested refund voucher.

But there is no acknowledgement nor any email stating the voucher code.

I am trying to reach them on India Numbers as well as Qatar numbers without any luck.