app.py

from pydantic import NoneStr
import os
import mimetypes
import requests
import tempfile
import gradio as gr
import openai
import re
import json
from transformers import pipeline
import matplotlib.pyplot as plt
import plotly.express as px

class SentimentAnalyzer:
    def __init__(self):
        self.model="facebook/bart-large-mnli"
    def analyze_sentiment(self, text):
        pipe = pipeline("zero-shot-classification", model=self.model)
        label=["positive","negative","neutral"]
        result = pipe(text, label)
        sentiment_scores= {result['labels'][0]:result['scores'][0],result['labels'][1]:result['scores'][1],result['labels'][2]:result['scores'][2]}
        sentiment_scores_str = f"Positive: {sentiment_scores['positive']:.2f}, Neutral: {sentiment_scores['neutral']:.2f}, Negative: {sentiment_scores['negative']:.2f}"
        return sentiment_scores_str
    def emotion_analysis(self,text):
        prompt = f""" Your task is to analyze {text} and predict the emotion using scores. Emotions are categorized into the following list: Sadness, Happiness, Joy, Fear, Disgust, and Anger. You need to provide the emotion with the highest score. The scores should be in the range of 0.0 to 1.0, where 1.0 represents the highest intensity of the emotion.
Please analyze the text and provide the output in the following format: emotion: score [with one result having the highest score]."""
        response = openai.Completion.create(
            model="text-davinci-003",
            prompt=prompt,
            temperature=1,
            max_tokens=60,
            top_p=1,
            frequency_penalty=0,
            presence_penalty=0
        )

        message = response.choices[0].text.strip().replace("\n","")
        print(message)
        return message

    def analyze_sentiment_for_graph(self, text):
        pipe = pipeline("zero-shot-classification", model=self.model)
        label=["positive", "negative", "neutral"]
        result = pipe(text, label)
        sentiment_scores = {
            result['labels'][0]: result['scores'][0],
            result['labels'][1]: result['scores'][1],
            result['labels'][2]: result['scores'][2]
        }
        return sentiment_scores

    def emotion_analysis_for_graph(self,text):

        list_of_emotion=text.split(":")
        label=list_of_emotion[0]
        score=list_of_emotion[1]
        score_dict={
          label:float(score)
        }
        print(score_dict)
        return score_dict


class Summarizer:
    def __init__(self):
        pass

    def generate_summary(self, text):
        model_engine = "text-davinci-003"
        prompt = f"""summarize the following conversation delimited by triple backticks.
                     write within 30 words.
                     ```{text}``` """
        completions = openai.Completion.create(
            engine=model_engine,
            prompt=prompt,
            max_tokens=60,
            n=1,
            stop=None,
            temperature=0.5,
        )
        message = completions.choices[0].text.strip()
        return message

history_state = gr.State()
summarizer = Summarizer()
sentiment = SentimentAnalyzer()

class Chat_Bot:

    def __init__(self):
        pass

    def _add_text(self,history, text):
        history = history + [(text, None)]
        history_state.value = history
        return history,gr.update(value="", interactive=False)

    def _agent_text(self,history, text):
        response = text
        history[-1][1] = response
        history_state.value = history
        return history

    def _chat_history(self):
        history = history_state.value
        formatted_history = " "
        for entry in history:
            customer_text, agent_text = entry
            formatted_history += f"Customer: {customer_text}\n"
            if agent_text:
                formatted_history += f"Agent: {agent_text}\n"
        return formatted_history

    def _display_history(self):
        formatted_history=self._chat_history()
        summary=summarizer.generate_summary(formatted_history)
        return summary

    def _display_graph(self,sentiment_scores):
        labels = sentiment_scores.keys()
        scores = sentiment_scores.values()
        fig = px.bar(x=scores, y=labels, orientation='h', color=labels, color_discrete_map={"Negative": "red", "Positive": "green", "Neutral": "gray"})
        fig.update_traces(texttemplate='%{x:.2f}%', textposition='outside')
        fig.update_layout(height=500, width=200)
        return fig

    def _history_of_chat(self):
        history = history_state.value
        formatted_history = ""
        client=""
        agent=""
        for entry in history:
            customer_text, agent_text = entry
            client+=customer_text
            formatted_history += f"Customer: {customer_text}\n"
            if agent_text:
                agent+=agent_text
                formatted_history += f"Agent: {agent_text}\n"
        return client,agent


    def _suggested_answer(self,text):
      try:
        history = self._chat_history()
        start_sequence = "\nCustomer:"
        restart_sequence = "\nVodafone Customer Relationship Manager:"
        prompt = 'your task is make a conversation between a customer and vodafone telecom customer relationship manager.'
        file_path = "vodafone_customer_details.json"
        with open(file_path) as file:
            customer_details = json.load(file)
        prompt += f"{history}{start_sequence}{text}{restart_sequence} if customer ask any information take it from {customer_details} and if customer say thankyou You should end the conversation with greetings."
        response = openai.Completion.create(
            model="text-davinci-003",
            prompt=prompt,
            temperature=0,
            max_tokens=500,
            top_p=1,
            frequency_penalty=0,
            presence_penalty=0.6,
        )

        message = response.choices[0].text.strip()
        if  ":" in message:
          message = re.sub(r'^.*:', '', message)
        return message.strip()
      except:
        return "I can't get the response"



    def _text_box(self,customer_emotion,agent_emotion,agent_sentiment_score,customer_sentiment_score):
        agent_score = ", ".join([f"{key}: {value:.2f}" for key, value in agent_sentiment_score.items()])
        customer_score = ", ".join([f"{key}: {value:.2f}" for key, value in customer_sentiment_score.items()])
        return f"customer_emotion:{customer_emotion}\nagent_emotion:{agent_emotion}\nAgent_Sentiment_score:{agent_score}\nCustomer_sentiment_score:{customer_score}"

    def _on_sentiment_btn_click(self):
        client,agent=self._history_of_chat()

        customer_emotion=sentiment.emotion_analysis(client)
        customer_sentiment_score = sentiment.analyze_sentiment_for_graph(client)

        agent_emotion=sentiment.emotion_analysis(agent)
        agent_sentiment_score = sentiment.analyze_sentiment_for_graph(agent)

        scores=self._text_box(customer_emotion,agent_emotion,agent_sentiment_score,customer_sentiment_score)

        customer_fig=self._display_graph(customer_sentiment_score)
        customer_fig.update_layout(title="Sentiment Analysis",width=800)

        agent_fig=self._display_graph(agent_sentiment_score)
        agent_fig.update_layout(title="Sentiment Analysis",width=800)

        agent_emotion_score = sentiment.emotion_analysis_for_graph(agent_emotion)

        agent_emotion_fig=self._display_graph(agent_emotion_score)
        agent_emotion_fig.update_layout(title="Emotion Analysis",width=800)

        customer_emotion_score = sentiment.emotion_analysis_for_graph(customer_emotion)

        customer_emotion_fig=self._display_graph(customer_emotion_score)
        customer_emotion_fig.update_layout(title="Emotion Analysis",width=800)

        return scores,customer_fig,agent_fig,customer_emotion_fig,agent_emotion_fig



    def gradio_interface(self):
      with gr.Blocks(css="style.css",theme=gr.themes.Soft()) as demo:
          with gr.Row():
            gr.HTML("""<img class="leftimage" align="left" src="https://templates.images.credential.net/1612472097627370951721412474196.png" alt="Image" width="210" height="210">
            <img align="right" class="rightimage" src="https://download.logo.wine/logo/Vodafone/Vodafone-Logo.wine.png" alt="Image" width="230" height="230" >""")

          with gr.Row():
            gr.HTML("""<center><h1>Vodafone Generative AI CRM ChatBot</h1></center>""")
          chatbot = gr.Chatbot([], elem_id="chatbot").style(height=300)
          with gr.Row():
              with gr.Column(scale=0.50):
                  txt = gr.Textbox(
                      show_label=False,
                      placeholder="Customer",
                  ).style(container=False)
              with gr.Column(scale=0.50):
                  txt2 = gr.Textbox(
                      show_label=False,
                      placeholder="Agent",
                  ).style(container=False)

              with gr.Column(scale=0.40):
                  txt3 =gr.Textbox(
                      show_label=False,
                      placeholder="GPT_Suggestion",
                  ).style(container=False)
              with gr.Column(scale=0.10, min_width=0):
                  button=gr.Button(
                      value="🚀"
                  )
          with gr.Row():
              with gr.Column(scale=0.40):
                  txt4 =gr.Textbox(
                      show_label=False,
                      lines=4,
                      placeholder="Summary",
                  ).style(container=False)
              with gr.Column(scale=0.10, min_width=0):
                  end_btn=gr.Button(
                      value="End"
                  )
              with gr.Column(scale=0.40):
                  txt5 =gr.Textbox(
                      show_label=False,
                      lines=4,
                      placeholder="Sentiment",
                  ).style(container=False)

              with gr.Column(scale=0.10, min_width=0):
                  Sentiment_btn=gr.Button(
                      value="📊",callback=self._on_sentiment_btn_click
                  )
          with gr.Row():
            gr.HTML("""<center><h1>Sentiment and Emotion Score Graph</h1></center>""")
          with gr.Row():
              with gr.Column(scale=0.70, min_width=0):
                  plot =gr.Plot(label="Customer", size=(500, 600))
          with gr.Row():
              with gr.Column(scale=0.70, min_width=0):
                  plot_2 =gr.Plot(label="Agent", size=(500, 600))
          with gr.Row():
              with gr.Column(scale=0.70, min_width=0):
                  plot_3 =gr.Plot(label="Customer_Emotion", size=(500, 600))
          with gr.Row():
              with gr.Column(scale=0.70, min_width=0):
                  plot_4 =gr.Plot(label="Agent_Emotion", size=(500, 600))


          txt_msg = txt.submit(self._add_text, [chatbot, txt], [chatbot, txt])
          txt_msg.then(lambda: gr.update(interactive=True), None, [txt])
          txt.submit(self._suggested_answer,txt,txt3)
          button.click(self._agent_text, [chatbot,txt3], chatbot)
          txt2.submit(self._agent_text, [chatbot, txt2], chatbot).then(
              self._agent_text, [chatbot, txt2], chatbot
          )
          end_btn.click(self._display_history, [], txt4)

          Sentiment_btn.click(self._on_sentiment_btn_click,[],[txt5,plot,plot_2,plot_3,plot_4])

      demo.title = "Vodafone Generative AI CRM ChatBot"
      demo.launch()
bot = Chat_Bot()
bot.gradio_interface()