Friedman and Miles explore the implications of contentious relationships between stakeholders and organizations by introducing compatible/incompatible interests and necessary/contingent connections as additional attributes with which to examine the configuration of these relationships.
Friedman ja Miles uurisid riiakate suhete mõju sidusrühmade ja ettevõtete vahel, tutvustades sobivaid/mittesobivaid huve ning möödapääsmatuid/juhuslikke kokkupuuteid täiendavate tunnustena orienteerumaks suhete reguleerimisel.