tweet_id
int64
567,588,279B
570,310,600B
airline_sentiment
stringclasses
3 values
airline_sentiment_confidence
float64
0.34
1
negativereason
stringclasses
10 values
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float64
0
1
airline
stringclasses
6 values
airline_sentiment_gold
stringclasses
3 values
name
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2
19
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stringclasses
13 values
retweet_count
int64
0
44
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12
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user_timezone
stringlengths
3
27
570,077,847,672,328,200
negative
1
Cancelled Flight
1
United
null
CaseyWoodTV
null
0
@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like
null
2015-02-23 20:28:45 -0800
null
Eastern Time (US & Canada)
570,076,814,585,913,340
negative
1
Cancelled Flight
0.708
United
null
fortytoo
null
0
@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city
null
2015-02-23 20:24:38 -0800
WX report for 41 Mile, Hwy 50
Pacific Time (US & Canada)
570,074,864,708,669,440
negative
0.6386
Lost Luggage
0.6386
United
null
michaelsalinger
null
0
@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.
null
2015-02-23 20:16:53 -0800
mentor, Ohio
Eastern Time (US & Canada)
570,074,833,993,670,660
negative
1
Customer Service Issue
1
United
null
wordstern
null
0
@united better train your support staff with appropriate decorum, consider revisiting your terrible "provide a death certificate' policy
null
2015-02-23 20:16:46 -0800
San Francisco, CA
Pacific Time (US & Canada)
570,074,583,379,939,300
negative
1
Can't Tell
1
United
null
CharlieGMoney
null
1
@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?
[41.88298649, -87.63403627]
2015-02-23 20:15:46 -0800
Chicago, IL
null
570,073,969,690,169,340
neutral
0.7029
null
0
United
null
sacsmitty
null
0
@united My post was just more of disappointment. I'm a frequent United flyer, it was a simple ??. 1 bad apple doesn't spoil the bunch.
null
2015-02-23 20:13:20 -0800
Rocklin, CA
null
570,073,757,508,726,800
positive
0.6634
null
0
United
null
Meyer47
null
1
@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM
null
2015-02-23 20:12:29 -0800
Iowa
null
570,072,918,094,442,500
negative
0.6352
Customer Service Issue
0.3231
United
null
The5y5Adm1n
null
0
@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!
null
2015-02-23 20:09:09 -0800
null
null
570,072,252,026,376,200
neutral
1
null
null
United
null
The5y5Adm1n
null
0
@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.
null
2015-02-23 20:06:30 -0800
null
null
570,071,999,780,933,600
neutral
0.6464
null
0
United
null
Gouwerijn
null
0
@united question:are there onboad 110 volt outlets in all planes? If so, where?
[35.8056542, -78.786848]
2015-02-23 20:05:30 -0800
Alphen aan den Rijn
Amsterdam
570,071,482,182,692,860
negative
0.6588
Can't Tell
0.6588
United
null
oduric
null
0
@united Your website deserves a new design. #html5 FTW!
null
2015-02-23 20:03:27 -0800
Singapore
Berlin
570,070,877,351,469,060
negative
1
Lost Luggage
0.6863
United
null
kbleggett
null
1
@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW
null
2015-02-23 20:01:03 -0800
Ottawa, Canada
Eastern Time (US & Canada)
570,069,236,971,806,700
neutral
0.631
null
0
United
null
xRaeCatherine
null
0
@united Twitter isn't letting me DM you..
null
2015-02-23 19:54:32 -0800
null
null
570,068,435,805,311,000
neutral
0.732
null
null
United
null
BinyGlancz
null
0
@united I hope so too
null
2015-02-23 19:51:21 -0800
null
null
570,067,529,206,358,000
negative
1
Customer Service Issue
0.3582
United
null
sacsmitty
null
0
@united agent helps the person in front of me. Finishes up with them and then walks away. The guy behind me is as shocked as I am.
null
2015-02-23 19:47:44 -0800
Rocklin, CA
null
570,067,181,733,580,800
negative
1
Lost Luggage
1
United
null
ColtonWoytas
null
1
@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.
null
2015-02-23 19:46:22 -0800
NY
Mountain Time (US & Canada)
570,067,079,253,991,400
negative
0.7055
Lost Luggage
0.7055
United
null
danmedwards
null
0
@united Not encouraged that I'll have my CPAP tonight.
null
2015-02-23 19:45:57 -0800
Westerville, Ohio
null
570,066,805,810,602,000
negative
1
Lost Luggage
1
United
null
danmedwards
null
0
@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery
null
2015-02-23 19:44:52 -0800
Westerville, Ohio
null
570,066,634,976,555,000
neutral
1
null
null
United
null
Kelley_Myers
null
0
@United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.
null
2015-02-23 19:44:11 -0800
Pacific Northwest
Pacific Time (US & Canada)
570,066,450,796,257,300
negative
1
Late Flight
0.697
United
null
gregriv
null
1
@united Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??
null
2015-02-23 19:43:27 -0800
Cleveland, OH
null
570,066,391,388,172,300
negative
1
Flight Attendant Complaints
0.3819
United
null
Greg_Mueller
null
0
@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!
[33.9411179, -118.3972405]
2015-02-23 19:43:13 -0800
Hermosa Beach, CA
Pacific Time (US & Canada)
570,065,109,420,101,600
negative
0.6957
Lost Luggage
0.6957
United
null
michaelsalinger
null
0
@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD.
null
2015-02-23 19:38:08 -0800
mentor, Ohio
Eastern Time (US & Canada)
570,065,037,231,927,300
neutral
0.6548
null
0
United
null
andreaSanger
null
0
@united where is my flight voucher?
null
2015-02-23 19:37:50 -0800
null
null
570,063,869,596,475,400
negative
1
Late Flight
1
United
null
RyanMagovs
null
0
@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.
null
2015-02-23 19:33:12 -0800
null
null
570,063,826,508,320,800
negative
1
Can't Tell
1
United
null
handsomanderson
null
1
@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.
null
2015-02-23 19:33:02 -0800
Los Vancouver, CA
Pacific Time (US & Canada)
570,063,574,858,493,950
negative
1
Lost Luggage
1
United
null
PreyingMantis02
null
0
@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.
null
2015-02-23 19:32:02 -0800
null
null
570,063,450,174,464,000
negative
1
Bad Flight
1
United
null
theBRYZness
null
0
@united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!
null
2015-02-23 19:31:32 -0800
Broad & Pattison
null
570,063,224,328,081,400
negative
1
Flight Attendant Complaints
1
United
null
hellojennizzle
null
0
@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool
null
2015-02-23 19:30:38 -0800
Cornfields
London
570,061,339,604,987,900
negative
0.6688
Can't Tell
0.3519
United
null
cyberhosed
null
0
@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?
null
2015-02-23 19:23:09 -0800
null
null
570,060,997,907,447,800
negative
0.7
Late Flight
0.7
United
null
CharlieGMoney
null
0
@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.
[41.98191311, -87.80888924]
2015-02-23 19:21:47 -0800
Chicago, IL
null
570,059,605,662,834,700
negative
1
Can't Tell
0.6305
United
null
_mhertz
null
0
@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet
null
2015-02-23 19:16:15 -0800
null
Pacific Time (US & Canada)
570,059,565,947,101,200
negative
1
Late Flight
1
United
null
whs1973
null
0
@united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help?
null
2015-02-23 19:16:06 -0800
null
null
570,059,530,567,962,600
negative
1
Can't Tell
1
United
null
_mhertz
null
1
@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!
null
2015-02-23 19:15:57 -0800
null
Pacific Time (US & Canada)
570,058,986,025,672,700
positive
0.6702
null
null
United
null
family6travels
null
0
@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY
null
2015-02-23 19:13:48 -0800
null
null
570,058,190,647,271,400
positive
0.3388
null
0
United
null
throthra
null
0
@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA
null
2015-02-23 19:10:38 -0800
null
null
570,057,930,332,102,660
positive
1
null
null
United
null
ChrisMD123
null
0
@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f
null
2015-02-23 19:09:36 -0800
null
null
570,057,601,976,631,300
negative
1
Damaged Luggage
1
United
null
throthra
null
0
@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.
null
2015-02-23 19:08:18 -0800
null
null
570,057,521,353,764,860
negative
1
Bad Flight
1
United
null
davidchernin
null
0
@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?
null
2015-02-23 19:07:58 -0800
null
Eastern Time (US & Canada)
570,057,178,687,475,700
negative
1
Customer Service Issue
0.6632
United
null
AndyA3
null
0
@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going
null
2015-02-23 19:06:37 -0800
San Francisco
Pacific Time (US & Canada)
570,056,648,137,576,450
negative
1
Late Flight
1
United
null
kevinaom
null
0
@united 5 gate changes, two delays. Even the crew thinks the airline sucks
null
2015-02-23 19:04:30 -0800
Michigan
Eastern Time (US & Canada)
570,055,898,367,799,300
negative
1
Cancelled Flight
0.3417
United
null
kimberlytwaters
null
0
@united I'm very frustrated and have wasted 2 days now due to your equipment failures.
[39.85862444, -104.6768992]
2015-02-23 19:01:31 -0800
Gainesville GA
Atlantic Time (Canada)
570,055,700,790,931,460
negative
1
Customer Service Issue
0.6667
United
null
JeffPKirkland
null
0
@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!
null
2015-02-23 19:00:44 -0800
Oregon
Pacific Time (US & Canada)
570,055,285,500,469,250
negative
1
Customer Service Issue
1
United
null
BethStuever
null
0
@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?
null
2015-02-23 18:59:05 -0800
iPhone: 42.734546,-84.483753
Eastern Time (US & Canada)
570,054,647,689,322,500
positive
1
null
null
United
null
AlexanderKrach
null
0
@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.
null
2015-02-23 18:56:33 -0800
null
Pacific Time (US & Canada)
570,054,574,389,788,700
negative
1
Customer Service Issue
1
United
null
rholbrook
null
0
@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2)
null
2015-02-23 18:56:16 -0800
Brooklyn, NY
Eastern Time (US & Canada)
570,054,360,505,323,500
negative
1
Customer Service Issue
0.6633
United
null
real_steve_ward
null
0
@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?
null
2015-02-23 18:55:25 -0800
Chicago / Orlando / airplanes
Eastern Time (US & Canada)
570,053,912,214,024,200
positive
1
null
null
United
null
thetonyblank
null
0
@united I appreciate your efforts getting me home!
[38.9470418, -77.4511456]
2015-02-23 18:53:38 -0800
Denver, CO
Eastern Time (US & Canada)
570,053,838,499,143,700
negative
1
Flight Booking Problems
0.6469
United
null
rholbrook
null
1
@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)
null
2015-02-23 18:53:20 -0800
Brooklyn, NY
Eastern Time (US & Canada)
570,053,734,639,792,100
negative
1
Late Flight
0.3536
United
null
CharlieGMoney
null
1
@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.
null
2015-02-23 18:52:56 -0800
Chicago, IL
null
570,053,482,029,277,200
negative
1
Late Flight
1
United
null
stopz
null
0
@united what is the real deal with the delay on flight UA 1032 from Denver to Vegas?
null
2015-02-23 18:51:55 -0800
null
null
570,053,417,311,342,600
negative
1
Flight Attendant Complaints
1
United
null
CharlieGMoney
null
0
@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.
[41.97758714, -87.91388554]
2015-02-23 18:51:40 -0800
Chicago, IL
null
570,051,875,652,767,740
negative
1
Bad Flight
0.3458
United
null
gguilber
null
0
@united system failure again = bad trend. Software projects are like flying an airplane; there's no such thing as an emergency takeoff.
null
2015-02-23 18:45:32 -0800
null
null
570,051,265,373,171,700
negative
1
Late Flight
1
United
null
gguilber
null
0
@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.
null
2015-02-23 18:43:07 -0800
null
null
570,051,191,943,483,400
neutral
0.6684
null
0
United
null
Zgrinch
null
0
@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes
null
2015-02-23 18:42:49 -0800
iPhone: 39.201706,-106.854080
Mountain Time (US & Canada)
570,050,891,929,280,500
positive
1
null
null
United
null
thetonyblank
null
0
@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..
[38.9470207, -77.4511745]
2015-02-23 18:41:38 -0800
Denver, CO
Eastern Time (US & Canada)
570,050,785,490,419,700
negative
1
Customer Service Issue
0.697
United
null
rholbrook
null
1
@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn.
null
2015-02-23 18:41:12 -0800
Brooklyn, NY
Eastern Time (US & Canada)
570,050,323,017,920,500
neutral
0.6702
null
0
United
null
AndyA3
null
0
@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.
null
2015-02-23 18:39:22 -0800
San Francisco
Pacific Time (US & Canada)
570,050,268,588,597,250
negative
0.6847
Lost Luggage
0.6847
United
null
MommyPR
null
0
@united can you tell me how to file a claim for clothing that had to be purchased?
null
2015-02-23 18:39:09 -0800
Global
Pacific Time (US & Canada)
570,049,923,858,567,200
negative
0.6776
Can't Tell
0.3451
United
null
AndyA3
null
0
@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board
null
2015-02-23 18:37:47 -0800
San Francisco
Pacific Time (US & Canada)
570,049,743,549,833,200
negative
0.6354
Lost Luggage
0.6354
United
null
MommyPR
null
0
@united GRK13575M is the file reference
null
2015-02-23 18:37:04 -0800
Global
Pacific Time (US & Canada)
570,049,697,924,010,000
negative
1
Customer Service Issue
1
United
null
jlgustafson1
null
0
@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!
null
2015-02-23 18:36:53 -0800
DEN
null
570,049,295,040,307,200
negative
1
Bad Flight
0.3525
United
null
theKos
null
0
@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.
null
2015-02-23 18:35:17 -0800
DC949
Pacific Time (US & Canada)
570,048,844,702,076,900
negative
1
Can't Tell
0.3723
United
null
MommyPR
null
0
@united Been trying since 1230 to file a report.
null
2015-02-23 18:33:30 -0800
Global
Pacific Time (US & Canada)
570,048,726,380,765,200
negative
1
Customer Service Issue
1
United
null
jasonjernigan
null
0
@united I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again.
null
2015-02-23 18:33:02 -0800
Raleigh, NC
Central Time (US & Canada)
570,048,528,602,374,140
neutral
1
null
null
United
null
thelaurenmoore
null
0
@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?
null
2015-02-23 18:32:14 -0800
CA
Eastern Time (US & Canada)
570,045,712,211,288,060
negative
0.6644
Flight Booking Problems
0.3437
United
null
TravelShopVT
null
0
@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee
null
2015-02-23 18:21:03 -0800
null
Eastern Time (US & Canada)
570,045,020,402,626,560
negative
1
Bad Flight
0.6392
United
null
Nikki62878
null
1
@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat
null
2015-02-23 18:18:18 -0800
null
null
570,044,681,670,696,960
positive
1
null
null
United
null
j0rdanj0nes
null
0
@united thank you.
null
2015-02-23 18:16:57 -0800
Dallas
null
570,044,554,130,423,800
neutral
0.6641
null
null
United
null
momsgoodeats
null
0
Decisions Decisions @MandarinJourney @united: We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”
null
2015-02-23 18:16:27 -0800
#Omaha
Central Time (US & Canada)
570,044,428,678,778,900
neutral
1
null
null
United
null
momsgoodeats
null
0
Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”
null
2015-02-23 18:15:57 -0800
#Omaha
Central Time (US & Canada)
570,044,286,991,015,940
negative
1
Flight Booking Problems
0.6489
United
null
rholbrook
null
1
@united: I don't care that a @thehipmunk link showed me a "wrong" price on your site—it's your site & responsibility to ensure correctness.
null
2015-02-23 18:15:23 -0800
Brooklyn, NY
Eastern Time (US & Canada)
570,043,937,244,622,850
neutral
1
null
null
United
null
DeputyBrans
null
0
@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?
null
2015-02-23 18:14:00 -0800
null
null
570,043,820,278,050,800
negative
0.3482
Cancelled Flight
0.3482
United
null
xRaeCatherine
null
0
@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?
null
2015-02-23 18:13:32 -0800
null
null
570,043,574,097,555,460
negative
1
Can't Tell
0.6702
United
null
mllovelace
null
0
“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?
null
2015-02-23 18:12:33 -0800
San Francisco, CA
Pacific Time (US & Canada)
570,042,013,908,914,200
negative
1
Lost Luggage
0.376
United
null
Ted_Bray
null
0
@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime
null
2015-02-23 18:06:21 -0800
Colorado Springs, Colorado USA
Mountain Time (US & Canada)
570,041,988,986,347,500
negative
0.3721
Can't Tell
0.3721
United
null
MommyPR
null
0
@united Dmed you. Thank you
null
2015-02-23 18:06:15 -0800
Global
Pacific Time (US & Canada)
570,041,112,624,295,940
positive
1
null
null
United
null
DickAltavista
null
0
@united thanks we'll be in touch!
null
2015-02-23 18:02:46 -0800
Ottawa
null
570,040,644,451,708,900
positive
1
null
null
United
null
Clking_sf
null
0
@united Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day!
null
2015-02-23 18:00:55 -0800
Silicon Valley
Central Time (US & Canada)
570,040,251,764,183,040
negative
1
Lost Luggage
1
United
null
Bozboyku1
null
0
@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story
null
2015-02-23 17:59:21 -0800
Lees Summit
Mountain Time (US & Canada)
570,039,756,731,494,400
neutral
1
null
null
United
null
rdowning76
null
0
@united @RenoAirport hi, when do direct flights from Houston to Reno begin? Don't see any days in March?
null
2015-02-23 17:57:23 -0800
usa
null
570,039,279,050,580,000
neutral
0.67
null
0
United
null
brando_787
null
0
@united like continental's chicken feat fairs
null
2015-02-23 17:55:29 -0800
North Texas, USA
null
570,039,094,257,938,400
neutral
1
null
null
United
null
j0rdanj0nes
null
0
@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?
null
2015-02-23 17:54:45 -0800
Dallas
null
570,038,991,527,002,100
positive
0.3427
null
0
United
null
NonYourBusines9
null
0
@united I left my comment with customer care. Thanks for contacting me.
null
2015-02-23 17:54:21 -0800
null
null
570,038,694,817,767,400
negative
1
Lost Luggage
1
United
null
Ted_Bray
null
0
@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.
null
2015-02-23 17:53:10 -0800
Colorado Springs, Colorado USA
Mountain Time (US & Canada)
570,037,961,020,080,100
negative
1
Lost Luggage
1
United
null
Ted_Bray
null
0
@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!
null
2015-02-23 17:50:15 -0800
Colorado Springs, Colorado USA
Mountain Time (US & Canada)
570,037,336,886,546,400
positive
1
null
null
United
null
whitterbug
null
0
Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”
null
2015-02-23 17:47:46 -0800
Houston, TX
Central Time (US & Canada)
570,036,932,270,358,500
positive
1
null
null
United
null
drewziIIa
null
0
@united captain "on behalf of the front office, welcome on board.".... Never heard that before. I laughed...hard. #funnycaptain
null
2015-02-23 17:46:10 -0800
null
Central Time (US & Canada)
570,035,728,832,446,460
negative
1
Lost Luggage
1
United
null
MommyPR
null
0
@united Can you please follow for a Dm on a missing bag?
null
2015-02-23 17:41:23 -0800
Global
Pacific Time (US & Canada)
570,033,778,300,620,800
neutral
0.666
null
0
United
null
throthra
null
0
@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG
null
2015-02-23 17:33:38 -0800
null
null
570,033,627,939,131,400
positive
1
null
null
United
null
ginanotjenna
null
0
@united These are great fares!!!!!
null
2015-02-23 17:33:02 -0800
Honeoye Falls
Atlantic Time (Canada)
570,033,341,250,056,200
negative
1
Customer Service Issue
0.6689
United
null
dannydibiase1
null
0
@united i left an item on the plane and have been calling non stop and no one has been answering can you please help
null
2015-02-23 17:31:53 -0800
null
null
570,033,309,113,131,000
positive
0.6699
null
null
United
null
frqnttraveler
null
0
@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.
null
2015-02-23 17:31:46 -0800
california
null
570,033,062,202,863,600
negative
1
Lost Luggage
0.6512
United
null
throthra
null
2
@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?
null
2015-02-23 17:30:47 -0800
null
null
570,031,379,456,643,100
positive
1
null
null
United
null
goodenufmother
null
1
@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother
null
2015-02-23 17:24:06 -0800
GEM HQ (aka walk-in closet) NY
Eastern Time (US & Canada)
570,031,098,513,592,300
negative
1
Lost Luggage
1
United
null
tpensari
null
0
@united where's my damn bag??
null
2015-02-23 17:22:59 -0800
null
null
570,031,016,800,161,800
negative
1
Lost Luggage
1
United
null
tpensari
null
0
@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!
null
2015-02-23 17:22:39 -0800
null
null
570,030,715,900,792,800
neutral
1
null
null
United
null
AlexanderKrach
null
0
@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.
null
2015-02-23 17:21:27 -0800
null
Pacific Time (US & Canada)
570,027,321,178,099,700
neutral
0.6479
null
0
United
null
startupstella
null
0
@united how is Mexico not international from the us?
null
2015-02-23 17:07:58 -0800
Chicago, IL
Central Time (US & Canada)
570,026,514,923,675,650
negative
1
Customer Service Issue
0.3639
United
null
tpensari
null
0
@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared
null
2015-02-23 17:04:46 -0800
null
null
570,024,703,256,956,900
negative
1
Flight Attendant Complaints
0.6634
United
null
gregriv
null
0
@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?
null
2015-02-23 16:57:34 -0800
Cleveland, OH
null