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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,666,689,589,231,600 | negative | 0.6282 | Customer Service Issue | 0.3292 | American | null | otisday | null | 0 | @AmericanAir @manuel_c "here for you" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or.... | null | 2015-02-22 17:14:57 -0800 | Pekin | Eastern Time (US & Canada) |
569,666,687,253,008,400 | negative | 1 | Late Flight | 0.6749 | American | null | agoldenbrown | null | 0 | @AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded. | null | 2015-02-22 17:14:56 -0800 | NYCATL | Eastern Time (US & Canada) |
569,666,244,317,618,200 | negative | 1 | Customer Service Issue | 1 | American | null | joseglopez00 | null | 0 | @AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful | null | 2015-02-22 17:13:11 -0800 | Springfield, MO | Central Time (US & Canada) |
569,666,226,974,294,000 | negative | 1 | Customer Service Issue | 1 | American | null | otisday | null | 0 | @AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got | null | 2015-02-22 17:13:07 -0800 | Pekin | Eastern Time (US & Canada) |
569,666,202,634,743,800 | positive | 1 | null | null | American | null | KellyOlexa | null | 0 | @AmericanAir DONE!! thank you so much!! | null | 2015-02-22 17:13:01 -0800 | Chicago, IL | Central Time (US & Canada) |
569,666,042,672,369,660 | negative | 0.6818 | Late Flight | 0.6818 | American | null | rcwhalen | null | 0 | @AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs | null | 2015-02-22 17:12:23 -0800 | New York City | null |
569,665,983,113,080,800 | negative | 1 | Can't Tell | 0.6792 | American | null | vickie_frisbie | null | 0 | @AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue | null | 2015-02-22 17:12:08 -0800 | Dallas, Texas | Mountain Time (US & Canada) |
569,665,738,165,891,100 | negative | 1 | Cancelled Flight | 0.6782 | American | null | amyeferrer | null | 0 | @AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this. | null | 2015-02-22 17:11:10 -0800 | Newark, DE | Eastern Time (US & Canada) |
569,665,707,870,285,800 | negative | 1 | Lost Luggage | 0.6946 | American | null | jasminewallas | null | 0 | @AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, >1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS | null | 2015-02-22 17:11:03 -0800 | null | null |
569,665,295,381,614,600 | negative | 0.6848 | Late Flight | 0.3717 | American | null | rcwhalen | null | 0 | @AmericanAir Yeah, try harder. No catering truck in sight. Can we just leave now w/o the food won't eat anyway? | null | 2015-02-22 17:09:24 -0800 | New York City | null |
569,665,260,375,793,660 | negative | 1 | Customer Service Issue | 1 | American | null | JaJillian | null | 1 | @AmericanAir this is awful customer service. | [34.02109254, -118.50287086] | 2015-02-22 17:09:16 -0800 | New York, NY | Eastern Time (US & Canada) |
569,665,225,940,709,400 | positive | 1 | null | null | American | null | MaggieRisbara | null | 0 | @AmericanAir everything's good now brothaaaaaa | null | 2015-02-22 17:09:08 -0800 | null | null |
569,665,193,266,909,200 | negative | 1 | Late Flight | 0.3602 | American | null | vickie_frisbie | null | 1 | @AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired | null | 2015-02-22 17:09:00 -0800 | Dallas, Texas | Mountain Time (US & Canada) |
569,664,965,658,972,160 | neutral | 0.6717 | null | 0 | American | null | georgetietjen | null | 0 | @AmericanAir 740pm wheels up to be exact. I'm sending a DM. | null | 2015-02-22 17:08:06 -0800 | null | null |
569,664,878,434,254,850 | negative | 1 | Customer Service Issue | 1 | American | null | otisday | null | 1 | @AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care. | null | 2015-02-22 17:07:45 -0800 | Pekin | Eastern Time (US & Canada) |
569,664,828,911,919,100 | negative | 1 | Customer Service Issue | 1 | American | null | shacker56 | null | 0 | @AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK | null | 2015-02-22 17:07:33 -0800 | southeast | Central Time (US & Canada) |
569,664,787,946,164,200 | negative | 1 | Can't Tell | 0.6613 | American | null | vickie_frisbie | null | 0 | @AmericanAir we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with | null | 2015-02-22 17:07:23 -0800 | Dallas, Texas | Mountain Time (US & Canada) |
569,664,668,010,225,660 | negative | 0.6701 | Late Flight | 0.3849 | American | null | smb510 | null | 0 | @AmericanAir 719. Looks like we are about to get going, finally! | null | 2015-02-22 17:06:55 -0800 | Far From Home | Eastern Time (US & Canada) |
569,664,514,142,183,400 | negative | 1 | Customer Service Issue | 0.6579 | American | null | otisday | null | 0 | @AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots | null | 2015-02-22 17:06:18 -0800 | Pekin | Eastern Time (US & Canada) |
569,664,330,163,200,000 | negative | 1 | Customer Service Issue | 1 | American | null | Pumpoclock | null | 0 | @AmericanAir pls tell me how to get a person on the phone asap | null | 2015-02-22 17:05:34 -0800 | Philadelphia | Quito |
569,664,265,218,600,960 | negative | 1 | Customer Service Issue | 0.6987 | American | null | HaileyUrban | null | 0 | @AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home! | null | 2015-02-22 17:05:19 -0800 | null | Alaska |
569,664,261,678,600,200 | neutral | 1 | null | null | American | null | Pumpoclock | null | 0 | @AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call. | null | 2015-02-22 17:05:18 -0800 | Philadelphia | Quito |
569,664,191,574,859,800 | negative | 1 | Late Flight | 0.3601 | American | null | SentieriMelinda | null | 0 | @AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please | null | 2015-02-22 17:05:01 -0800 | null | null |
569,664,087,740,715,000 | negative | 1 | Late Flight | 0.3706 | American | null | RalphPearce3 | null | 0 | @AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth | null | 2015-02-22 17:04:37 -0800 | null | Pacific Time (US & Canada) |
569,664,077,049,384,960 | negative | 1 | Late Flight | 1 | American | null | drguzman | null | 0 | @AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded | null | 2015-02-22 17:04:34 -0800 | Springfield, Illinois | Central Time (US & Canada) |
569,664,007,864,492,000 | negative | 0.6732 | Flight Booking Problems | 0.3791 | American | null | squishtine | null | 0 | @AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat. | null | 2015-02-22 17:04:17 -0800 | null | null |
569,663,928,701,038,600 | negative | 1 | Late Flight | 1 | American | null | joeyquart | null | 0 | @AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids | null | 2015-02-22 17:03:59 -0800 | Buda Texas | Central Time (US & Canada) |
569,663,851,928,485,900 | neutral | 0.6553 | null | 0 | American | null | sigmanu56 | null | 0 | @AmericanAir 3198 to AEX. Is it still going? | null | 2015-02-22 17:03:40 -0800 | Natchitoches, LA | null |
569,663,735,217,971,200 | negative | 1 | longlines | 0.633 | American | null | WishUpon_26 | null | 0 | @AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning! | null | 2015-02-22 17:03:12 -0800 | KY | Eastern Time (US & Canada) |
569,663,701,017,624,600 | negative | 0.6896 | Late Flight | 0.6896 | American | null | quadbaconHD | null | 0 | @AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure? | [35.20493157, -80.92540817] | 2015-02-22 17:03:04 -0800 | Jacksonville Beach, Florida | Central Time (US & Canada) |
569,663,687,948,181,500 | negative | 1 | Customer Service Issue | 0.3849 | American | null | KearyDennison | null | 0 | @AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare. I was hung up on once. Can you help me rebook? | null | 2015-02-22 17:03:01 -0800 | null | Eastern Time (US & Canada) |
569,663,577,226,915,840 | negative | 1 | Customer Service Issue | 0.7282 | American | null | WishUpon_26 | null | 0 | @AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me? | null | 2015-02-22 17:02:35 -0800 | KY | Eastern Time (US & Canada) |
569,663,351,124,422,660 | negative | 1 | Can't Tell | 1 | American | null | lifeletterj | null | 0 | @AmericanAir Close down | null | 2015-02-22 17:01:41 -0800 | Indiana | Bogota |
569,663,325,383,979,000 | positive | 0.6541 | null | null | American | null | jlr0117 | null | 0 | @AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight! | null | 2015-02-22 17:01:35 -0800 | ÜT: 38.830712,-77.110175 | Eastern Time (US & Canada) |
569,662,896,344,592,400 | positive | 1 | null | null | American | null | jadedhippie09 | null | 0 | @AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with. | null | 2015-02-22 16:59:52 -0800 | null | null |
569,662,471,213,948,900 | negative | 1 | Late Flight | 0.6278 | American | null | johnruvolo | null | 0 | @AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags. | null | 2015-02-22 16:58:11 -0800 | New York | Quito |
569,662,418,898,579,460 | negative | 1 | Customer Service Issue | 0.6579 | American | null | MariaJesusV | null | 0 | @AmericanAir I’ve been on the line waiting for 40 minutes again. | null | 2015-02-22 16:57:59 -0800 | NYC | Santiago |
569,662,221,099,384,800 | negative | 1 | Customer Service Issue | 1 | American | null | Davitossss | null | 1 | @AmericanAir you know nothing about customer service and I'll make sure everyone knows it | null | 2015-02-22 16:57:11 -0800 | null | null |
569,662,145,886,957,600 | negative | 1 | Cancelled Flight | 1 | American | null | Apas717 | null | 1 | @AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable. | null | 2015-02-22 16:56:54 -0800 | Jacksonville Florida | null |
569,662,113,989,439,500 | negative | 1 | Customer Service Issue | 0.6524 | American | null | Davitossss | null | 1 | @AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone | null | 2015-02-22 16:56:46 -0800 | null | null |
569,661,937,203,572,740 | negative | 1 | Customer Service Issue | 1 | American | null | Davitossss | null | 0 | @AmericanAir your 1800 kept hanging up on me and made me miss a second flight | null | 2015-02-22 16:56:04 -0800 | null | null |
569,661,901,468,270,600 | negative | 1 | Lost Luggage | 1 | American | null | GMFujarski | null | 0 | @AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped. | null | 2015-02-22 16:55:55 -0800 | null | null |
569,661,852,235,509,760 | negative | 1 | Customer Service Issue | 0.6404 | American | null | Davitossss | null | 0 | @AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us | null | 2015-02-22 16:55:44 -0800 | null | null |
569,661,761,449,791,500 | negative | 1 | Cancelled Flight | 1 | American | null | 2tsieRole | null | 0 | @AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out! | null | 2015-02-22 16:55:22 -0800 | I'm everywhere. | Brasilia |
569,661,662,648,610,800 | negative | 1 | Customer Service Issue | 1 | American | null | KottemannFYW | null | 0 | @AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :( | null | 2015-02-22 16:54:58 -0800 | Lafayette, LA | null |
569,661,649,138,941,950 | negative | 1 | Late Flight | 1 | American | null | DrDemetre | null | 0 | @AmericanAir not enough push crews for JFK = 1.5 he delay and counting.... | null | 2015-02-22 16:54:55 -0800 | Brooklyn | Eastern Time (US & Canada) |
569,661,596,898,709,500 | negative | 1 | Late Flight | 0.6677 | American | null | thebrainlair | null | 0 | @AmericanAir I cannot believe how long flight 759 PHI is taking. I know it's US Airways but you own it. I would really like to get home. | null | 2015-02-22 16:54:43 -0800 | Indiana | Eastern Time (US & Canada) |
569,661,509,988,708,350 | negative | 0.6275 | Cancelled Flight | 0.3166 | American | null | SeguineJ | null | 0 | @AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days.. | null | 2015-02-22 16:54:22 -0800 | Russell, KS | Central Time (US & Canada) |
569,661,464,509,861,900 | negative | 1 | Cancelled Flight | 0.664 | American | null | ProConPartners | null | 0 | @AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful! | null | 2015-02-22 16:54:11 -0800 | UK | null |
569,661,321,744,134,140 | negative | 1 | Late Flight | 1 | American | null | tyfletch | null | 0 | @AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here. Thanks again for a sleepless night. | null | 2015-02-22 16:53:37 -0800 | null | null |
569,661,233,923,629,060 | negative | 1 | Customer Service Issue | 1 | American | null | Gregm528 | null | 0 | @AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles | null | 2015-02-22 16:53:16 -0800 | NY | Eastern Time (US & Canada) |
569,660,666,014,859,260 | negative | 0.6667 | Cancelled Flight | 0.6667 | American | null | stephaniestran | null | 0 | @AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options? | null | 2015-02-22 16:51:01 -0800 | San Francisco, California | Arizona |
569,660,648,738,697,200 | negative | 0.6917 | Can't Tell | 0.3834 | American | null | PhilHagen | null | 0 | @AmericanAir is that something the crew on the current leg can request of the gate team on the next leg? | null | 2015-02-22 16:50:57 -0800 | Lewes, DE, USA | Eastern Time (US & Canada) |
569,660,558,112,239,600 | negative | 1 | Customer Service Issue | 1 | American | null | JaJillian | null | 0 | @AmericanAir I have not. There's no option for even getting a call back! | [34.02148779, -118.50289643] | 2015-02-22 16:50:35 -0800 | New York, NY | Eastern Time (US & Canada) |
569,660,501,526,859,800 | negative | 1 | Customer Service Issue | 0.6678 | American | null | ti2469 | null | 0 | @AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool. | null | 2015-02-22 16:50:22 -0800 | null | null |
569,660,442,408,321,000 | negative | 1 | Cancelled Flight | 1 | American | null | HaileyUrban | null | 0 | @AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow. | null | 2015-02-22 16:50:07 -0800 | null | Alaska |
569,660,363,794,468,860 | negative | 1 | Customer Service Issue | 0.6833 | American | null | agoldenbrown | null | 0 | @AmericanAir how hard is it to have catering ready to go? | null | 2015-02-22 16:49:49 -0800 | NYCATL | Eastern Time (US & Canada) |
569,660,166,959,865,860 | negative | 1 | Customer Service Issue | 1 | American | null | joerago | null | 0 | @AmericanAir Why does your iPhone app not have any sort of notifications option? | null | 2015-02-22 16:49:02 -0800 | Chicago, IL | Central Time (US & Canada) |
569,660,164,149,800,960 | negative | 1 | Bad Flight | 0.3605 | American | null | agoldenbrown | null | 0 | @AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day. | null | 2015-02-22 16:49:01 -0800 | NYCATL | Eastern Time (US & Canada) |
569,660,029,093,204,000 | negative | 1 | Cancelled Flight | 0.3576 | American | null | TheJoshAbides | null | 0 | @AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz. | null | 2015-02-22 16:48:29 -0800 | New York City | Eastern Time (US & Canada) |
569,659,956,384,788,500 | negative | 1 | Late Flight | 0.3812 | American | null | drguzman | null | 0 | @AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting | null | 2015-02-22 16:48:12 -0800 | Springfield, Illinois | Central Time (US & Canada) |
569,659,668,412,407,800 | negative | 1 | Late Flight | 1 | American | null | agoldenbrown | null | 0 | @AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering? | null | 2015-02-22 16:47:03 -0800 | NYCATL | Eastern Time (US & Canada) |
569,659,620,517,662,700 | negative | 1 | Late Flight | 0.3726 | American | null | debby_hester | null | 0 | @AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight | null | 2015-02-22 16:46:51 -0800 | Lake Norman NC | Eastern Time (US & Canada) |
569,659,617,699,074,050 | negative | 1 | Customer Service Issue | 0.6775 | American | null | WishUpon_26 | null | 0 | @AmericanAir if this is how you guys work then i will never fly with you guys again. | null | 2015-02-22 16:46:51 -0800 | KY | Eastern Time (US & Canada) |
569,659,599,709,704,200 | positive | 1 | null | null | American | null | Gamerguy212 | null | 0 | @AmericanAir versus @JetBlue
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali <3 | null | 2015-02-22 16:46:46 -0800 | New York City | Eastern Time (US & Canada) |
569,659,556,869,120,000 | negative | 1 | Customer Service Issue | 0.6593 | American | null | KaelaMari | null | 0 | @AmericanAir agents refuse to help, "too busy" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO | null | 2015-02-22 16:46:36 -0800 | Corona Del Mar | Pacific Time (US & Canada) |
569,659,515,706,028,000 | negative | 1 | Cancelled Flight | 0.642 | American | null | grant_person | null | 0 | @AmericanAir fight got Cancelled Flighted can u help me rebook a flight? Call center is too busy to answer calls or even put me on hold #yuck | null | 2015-02-22 16:46:26 -0800 | null | Central Time (US & Canada) |
569,659,367,001,186,300 | neutral | 1 | null | null | American | null | JulianaSheldon | null | 0 | @AmericanAir you should be contacting her for a refund - dm me and I will provide phone number | null | 2015-02-22 16:45:51 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,659,364,530,728,960 | negative | 1 | Flight Booking Problems | 0.6658 | American | null | tampajody | null | 0 | @AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united? | null | 2015-02-22 16:45:50 -0800 | Miami | Eastern Time (US & Canada) |
569,659,317,458,243,600 | negative | 1 | Customer Service Issue | 1 | American | null | agoldenbrown | null | 0 | @AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced. | null | 2015-02-22 16:45:39 -0800 | NYCATL | Eastern Time (US & Canada) |
569,659,230,929,555,460 | negative | 1 | Customer Service Issue | 1 | American | null | JulianaSheldon | null | 0 | @AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins | null | 2015-02-22 16:45:19 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,659,173,044,129,800 | negative | 1 | Late Flight | 0.6318 | American | null | WishUpon_26 | null | 0 | @AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help! | null | 2015-02-22 16:45:05 -0800 | KY | Eastern Time (US & Canada) |
569,659,162,281,377,800 | negative | 1 | Flight Attendant Complaints | 1 | American | null | poolinenaidoo | null | 0 | @AmericanAir pathetic to have your gate agents lie to my face when you are at fault | null | 2015-02-22 16:45:02 -0800 | Kitchen, office or on the road | Central Time (US & Canada) |
569,658,953,828,732,900 | negative | 1 | Customer Service Issue | 1 | American | null | DuaneNClark | null | 0 | @AmericanAir trying to check in for flight. On line not working & agents too busy to take my call. | null | 2015-02-22 16:44:13 -0800 | The Hague | Pacific Time (US & Canada) |
569,658,878,939,410,400 | neutral | 0.6315 | null | 0 | American | null | SouljaCoy | null | 0 | @AmericanAir yep, they moved me to 16A as they showed me flying "standby" | null | 2015-02-22 16:43:55 -0800 | Orange County, CA | Pacific Time (US & Canada) |
569,658,725,016,809,500 | negative | 1 | Customer Service Issue | 0.3622 | American | null | U2Ken | null | 0 | @AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day | null | 2015-02-22 16:43:18 -0800 | Tucson | Pacific Time (US & Canada) |
569,658,686,999,818,240 | negative | 1 | Cancelled Flight | 1 | American | null | WishUpon_26 | null | 0 | @AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel? | null | 2015-02-22 16:43:09 -0800 | KY | Eastern Time (US & Canada) |
569,658,340,147,646,460 | neutral | 0.6791 | null | 0 | American | null | dgoot | null | 0 | @AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?. | null | 2015-02-22 16:41:46 -0800 | Boston, MA | Mountain Time (US & Canada) |
569,658,322,413,965,300 | negative | 0.6751 | Customer Service Issue | 0.3611 | American | null | JonKohler | null | 0 | @AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive | null | 2015-02-22 16:41:42 -0800 | Denver, CO | Eastern Time (US & Canada) |
569,658,243,871,608,800 | negative | 1 | Cancelled Flight | 0.6486 | American | null | HaileyUrban | null | 0 | @AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me. | null | 2015-02-22 16:41:23 -0800 | null | Alaska |
569,658,153,115,250,700 | negative | 1 | Flight Attendant Complaints | 0.6759 | American | null | ChaimOsina | null | 0 | @AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer. | null | 2015-02-22 16:41:02 -0800 | Chicago, IL | Central Time (US & Canada) |
569,658,152,741,957,600 | neutral | 0.6693 | null | 0 | American | null | kudzugirl | null | 0 | @AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w | null | 2015-02-22 16:41:02 -0800 | null | Eastern Time (US & Canada) |
569,657,850,856,919,040 | negative | 1 | Can't Tell | 1 | American | null | BioMoneyTrees | null | 0 | @AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos | null | 2015-02-22 16:39:50 -0800 | null | Eastern Time (US & Canada) |
569,657,763,069,952,000 | neutral | 0.6395 | null | 0 | American | null | AlfonsoSandova3 | null | 0 | @AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon? | null | 2015-02-22 16:39:29 -0800 | El Paso, TX | null |
569,657,618,576,355,300 | negative | 1 | Cancelled Flight | 0.3699 | American | null | macario2 | null | 0 | @AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus | [40.64931132, -73.79263138] | 2015-02-22 16:38:54 -0800 | Pocos de Caldas | Brasilia |
569,657,523,944,366,100 | negative | 1 | Customer Service Issue | 0.6654 | American | null | hovy5019 | null | 0 | @AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr. | null | 2015-02-22 16:38:32 -0800 | null | null |
569,657,504,273,027,100 | negative | 1 | Customer Service Issue | 0.3413 | American | null | poolinenaidoo | null | 0 | @AmericanAir Flight AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX | null | 2015-02-22 16:38:27 -0800 | Kitchen, office or on the road | Central Time (US & Canada) |
569,657,264,262,533,100 | negative | 1 | Customer Service Issue | 1 | American | null | BioMoneyTrees | null | 0 | @AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say... | null | 2015-02-22 16:37:30 -0800 | null | Eastern Time (US & Canada) |
569,657,112,109,965,300 | negative | 1 | Late Flight | 0.6596 | American | null | Durrant71 | null | 1 | @AmericanAir here we go again #aa106 "Plane not ready". Are we going to find the crew run out of time again like last night #shortstaffed | null | 2015-02-22 16:36:53 -0800 | Canterbury, Kent | Amsterdam |
569,656,873,315,487,740 | negative | 1 | Late Flight | 0.3627 | American | null | drguzman | null | 0 | @AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded | null | 2015-02-22 16:35:56 -0800 | Springfield, Illinois | Central Time (US & Canada) |
569,656,858,400,694,300 | neutral | 0.6368 | null | 0 | American | null | peteerboe | null | 0 | @AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads? | null | 2015-02-22 16:35:53 -0800 | Mexicali, B.C. | Pacific Time (US & Canada) |
569,656,756,764,217,340 | negative | 1 | Customer Service Issue | 1 | American | null | DrAndyBaldwin | null | 0 | @AmericanAir why does your customer service line say "we are experiencing high call volume" and then spontaneously hangup on the person? | null | 2015-02-22 16:35:29 -0800 | DC | Eastern Time (US & Canada) |
569,656,727,995,600,900 | negative | 1 | Customer Service Issue | 1 | American | null | tomrquicksell | null | 0 | @AmericanAir well its been over 4 hours now and still no one has picked up try paying overtime and bring in more people | null | 2015-02-22 16:35:22 -0800 | Tampa, Fl | Eastern Time (US & Canada) |
569,656,281,885,077,500 | neutral | 0.6896 | null | 0 | American | null | KyleSauce | null | 0 | @AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday? | null | 2015-02-22 16:33:35 -0800 | null | Central Time (US & Canada) |
569,656,230,769,262,600 | positive | 1 | null | null | American | null | SavageRoyal | null | 0 | @americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ❤❤ | null | 2015-02-22 16:33:23 -0800 | Atlanta Ga && Traveling | null |
569,655,861,297,049,600 | negative | 1 | Lost Luggage | 1 | American | null | KerithBurke | null | 0 | @AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :( | null | 2015-02-22 16:31:55 -0800 | SNY in NYC. | Eastern Time (US & Canada) |
569,655,392,931,876,860 | neutral | 1 | null | null | American | null | TimMoore | null | 0 | @AmericanAir Here you go https://t.co/oM1vIEg74a | null | 2015-02-22 16:30:04 -0800 | New York | Hong Kong | Eastern Time (US & Canada) |
569,655,339,135,725,600 | neutral | 1 | null | null | American | null | julesecruz | null | 0 | @AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please? | null | 2015-02-22 16:29:51 -0800 | West Covina, CA | Pacific Time (US & Canada) |
569,655,141,890,170,900 | positive | 1 | null | null | American | null | PLHamel | null | 0 | @AmericanAir ok, thanks you! Have a great night AA team! | null | 2015-02-22 16:29:04 -0800 | Rive-sud de Montréal | Atlantic Time (Canada) |
569,655,113,477,988,350 | neutral | 0.6604 | null | 0 | American | null | BurkhalterTrvl | null | 0 | @AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks. | null | 2015-02-22 16:28:57 -0800 | Southern Wisconsin | Central Time (US & Canada) |