tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,679,210,454,724,600 | positive | 0.6799 | null | 0 | American | null | VeniceWhiteBoy | null | 0 | @AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho. | null | 2015-02-22 18:04:42 -0800 | Austin, TX | Central Time (US & Canada) |
569,678,905,344,270,340 | positive | 1 | null | null | American | null | stf_tsm | null | 0 | Thank you for sending more details @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA | null | 2015-02-22 18:03:29 -0800 | null | null |
569,678,749,056,294,900 | negative | 1 | Late Flight | 0.3768 | American | null | CFISteve | null | 0 | @AmericanAir aa223 being ignored | null | 2015-02-22 18:02:52 -0800 | Cape Cod | null |
569,678,620,878,376,960 | negative | 1 | Customer Service Issue | 1 | American | null | NickLeghorn | null | 0 | @AmericanAir FYI twice now I've tried the "we'll call you when someone is free" thing. Both times it called, I picked up, then it hung up. | null | 2015-02-22 18:02:21 -0800 | San Antonio, TX | null |
569,678,544,869,199,900 | negative | 1 | Customer Service Issue | 1 | American | null | larrylarry | null | 0 | @AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today | null | 2015-02-22 18:02:03 -0800 | Toronto | Eastern Time (US & Canada) |
569,678,456,478,404,600 | negative | 1 | Flight Attendant Complaints | 0.692 | American | null | CFISteve | null | 0 | @AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F | null | 2015-02-22 18:01:42 -0800 | Cape Cod | null |
569,678,397,158,268,900 | negative | 1 | Customer Service Issue | 0.6741 | American | null | reebokpumped | null | 0 | @AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time | null | 2015-02-22 18:01:28 -0800 | Milwaukee | Central Time (US & Canada) |
569,678,349,846,450,200 | neutral | 1 | null | null | American | null | curtis_mount | null | 0 | @AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming | null | 2015-02-22 18:01:17 -0800 | null | null |
569,678,154,152,828,900 | negative | 1 | Customer Service Issue | 1 | American | null | Daaaaaaang16 | null | 0 | @AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed. | null | 2015-02-22 18:00:30 -0800 | null | Pacific Time (US & Canada) |
569,678,153,783,877,600 | negative | 0.6492 | Bad Flight | 0.3632 | American | null | MatthewJMedlin | null | 0 | @AmericanAir I didn't miss my flight. American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault. | null | 2015-02-22 18:00:30 -0800 | Rossford, Ohio | Atlantic Time (Canada) |
569,678,065,422,311,400 | neutral | 0.6529 | null | 0 | American | null | faisal_tayebjee | null | 0 | @AmericanAir Please help AA 2258 Monday Cancelled Flightled. Can you advise on reFlight Booking Problems / refund. Have children and need to make plans now | null | 2015-02-22 18:00:09 -0800 | null | Dublin |
569,677,848,983,801,860 | neutral | 0.6629 | null | 0 | American | null | papenfold | null | 0 | @AmericanAir DM sent. Answer me please | [35.23776431, -80.92233988] | 2015-02-22 17:59:17 -0800 | Guatemala. | Mountain Time (US & Canada) |
569,677,660,890,116,100 | negative | 1 | Late Flight | 1 | American | null | andreach1 | null | 0 | @AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines | [32.89772724, -97.03561645] | 2015-02-22 17:58:33 -0800 | ATX | Central Time (US & Canada) |
569,677,591,055,106,050 | negative | 1 | Can't Tell | 0.6257 | American | null | Aero0729 | null | 0 | @AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand | null | 2015-02-22 17:58:16 -0800 | null | null |
569,677,563,334,942,700 | negative | 1 | Can't Tell | 0.671 | American | null | agoldenbrown | null | 0 | @AmericanAir I've never witnessed such covert tactics from an airline. | null | 2015-02-22 17:58:09 -0800 | NYCATL | Eastern Time (US & Canada) |
569,677,513,539,981,300 | negative | 1 | Late Flight | 0.3395 | American | null | KingFilson | null | 0 | @AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now. | null | 2015-02-22 17:57:57 -0800 | null | Central Time (US & Canada) |
569,677,478,077,136,900 | negative | 1 | Damaged Luggage | 0.3734 | American | null | CineDrones | null | 0 | @AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items | null | 2015-02-22 17:57:49 -0800 | Orlando, FL | Eastern Time (US & Canada) |
569,677,287,551,049,700 | neutral | 1 | null | null | American | null | lindseyjerin | null | 0 | @AmericanAir American Airlines. | null | 2015-02-22 17:57:04 -0800 | Alexandria, VA | Quito |
569,676,866,824,642,560 | negative | 1 | Can't Tell | 0.3487 | American | null | agoldenbrown | null | 0 | @AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence. | null | 2015-02-22 17:55:23 -0800 | NYCATL | Eastern Time (US & Canada) |
569,676,702,030,262,300 | negative | 1 | Can't Tell | 0.6998 | American | null | realscooterward | null | 0 | @AmericanAir the worst air experience I have ever had and I am not in the first plane yet. | null | 2015-02-22 17:54:44 -0800 | washington, dc | Eastern Time (US & Canada) |
569,676,640,692,752,400 | neutral | 0.354 | null | 0 | American | null | EAFiedler | null | 0 | @AmericanAir I just DMed you | null | 2015-02-22 17:54:29 -0800 | Philly | Eastern Time (US & Canada) |
569,676,450,552,537,100 | neutral | 1 | null | null | American | null | Aero0729 | null | 0 | @AmericanAir why is it most first class passengers now request the sand which from coach ? | null | 2015-02-22 17:53:44 -0800 | null | null |
569,676,336,635,236,350 | positive | 0.6414 | null | null | American | null | georgetietjen | null | 0 | @AmericanAir @DAI_President Good luck at DFW this evening AA! | null | 2015-02-22 17:53:17 -0800 | null | null |
569,676,333,766,328,300 | negative | 1 | Cancelled Flight | 1 | American | null | clara_ennist | null | 0 | @AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point. | null | 2015-02-22 17:53:16 -0800 | Arlington, VA | null |
569,676,317,144,133,600 | negative | 1 | Customer Service Issue | 0.6684 | American | null | dogbuckeye | null | 0 | @AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting | null | 2015-02-22 17:53:12 -0800 | null | null |
569,676,304,154,554,400 | positive | 1 | null | null | American | null | whague | null | 0 | @AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx! | [41.9774863, -87.90414419] | 2015-02-22 17:53:09 -0800 | 60093 | Central Time (US & Canada) |
569,676,250,312,249,340 | negative | 0.6689 | Bad Flight | 0.3612 | American | null | Aero0729 | null | 0 | @AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food | null | 2015-02-22 17:52:56 -0800 | null | null |
569,676,227,981,791,200 | negative | 1 | Customer Service Issue | 1 | American | null | Active_Aly | null | 0 | @AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful 😳 | [25.8058675, -80.1260541] | 2015-02-22 17:52:51 -0800 | London, England | Eastern Time (US & Canada) |
569,676,217,432,977,400 | negative | 1 | Flight Booking Problems | 0.6669 | American | null | reebokpumped | null | 0 | @americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF | null | 2015-02-22 17:52:48 -0800 | Milwaukee | Central Time (US & Canada) |
569,675,979,284,721,660 | negative | 1 | Customer Service Issue | 1 | American | null | Active_Aly | null | 0 | @AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service. | [25.8058666, -80.126062] | 2015-02-22 17:51:52 -0800 | London, England | Eastern Time (US & Canada) |
569,675,799,122,591,740 | negative | 1 | Lost Luggage | 0.6655 | American | null | PhotosBySharon | null | 0 | @AmericanAir To add, I have to get up to go to work tomorrow am. I don't like having to wait up until 12 or Late Flightr. CS sucks. | null | 2015-02-22 17:51:09 -0800 | Massachusetts | Quito |
569,675,774,627,848,200 | negative | 1 | Can't Tell | 0.671 | American | null | Allieism_ | null | 0 | @AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams. | null | 2015-02-22 17:51:03 -0800 | Bay Area, CA | Pacific Time (US & Canada) |
569,675,637,365,071,900 | neutral | 1 | null | null | American | null | DontenPhoto | null | 0 | @AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http://t.co/j0mhMkDiVl | null | 2015-02-22 17:50:30 -0800 | Englewood, Florida | Eastern Time (US & Canada) |
569,675,608,969,465,860 | negative | 1 | Late Flight | 0.6526 | American | null | drguzman | null | 0 | @AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance | null | 2015-02-22 17:50:23 -0800 | Springfield, Illinois | Central Time (US & Canada) |
569,675,530,792,013,800 | negative | 1 | Lost Luggage | 0.6298 | American | null | PhotosBySharon | null | 0 | @AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight. | null | 2015-02-22 17:50:05 -0800 | Massachusetts | Quito |
569,675,527,662,874,600 | neutral | 1 | null | null | American | null | BrennyCarroll | null | 0 | @AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying | null | 2015-02-22 17:50:04 -0800 | Redwood City, CA | Central Time (US & Canada) |
569,675,481,857,064,960 | negative | 0.6629 | Can't Tell | 0.3714 | American | null | Aero0729 | null | 0 | @AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose | null | 2015-02-22 17:49:53 -0800 | null | null |
569,675,178,227,081,200 | negative | 1 | Cancelled Flight | 1 | American | null | faisal_tayebjee | null | 0 | @AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives? Very poor. | null | 2015-02-22 17:48:41 -0800 | null | Dublin |
569,674,883,099,205,600 | negative | 1 | longlines | 0.6959 | American | null | agoldenbrown | null | 1 | @AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293 | null | 2015-02-22 17:47:30 -0800 | NYCATL | Eastern Time (US & Canada) |
569,674,812,781,695,000 | negative | 1 | Flight Booking Problems | 1 | American | null | Aero0729 | null | 0 | @AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks. | null | 2015-02-22 17:47:14 -0800 | null | null |
569,674,725,623,926,800 | negative | 1 | longlines | 0.6669 | American | null | reebokpumped | null | 0 | @americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ | null | 2015-02-22 17:46:53 -0800 | Milwaukee | Central Time (US & Canada) |
569,674,597,479,677,950 | negative | 1 | Bad Flight | 1 | American | null | Aero0729 | null | 0 | @AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out | null | 2015-02-22 17:46:22 -0800 | null | null |
569,674,565,074,481,150 | negative | 0.688 | Lost Luggage | 0.3686 | American | null | agoldenbrown | null | 0 | @AmericanAir the bags arent even loaded on the plane??? #Flight293 | null | 2015-02-22 17:46:15 -0800 | NYCATL | Eastern Time (US & Canada) |
569,674,298,924,900,350 | negative | 1 | Customer Service Issue | 1 | American | null | MDDavis7 | null | 0 | @AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice | null | 2015-02-22 17:45:11 -0800 | US | Eastern Time (US & Canada) |
569,674,294,411,669,500 | negative | 0.6991 | Flight Booking Problems | 0.6991 | American | null | galen_emery | null | 0 | @AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks. | null | 2015-02-22 17:45:10 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,674,237,079,744,500 | negative | 1 | Cancelled Flight | 0.361 | American | null | realtmh | null | 0 | @AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help? | null | 2015-02-22 17:44:56 -0800 | Dallas | null |
569,674,205,920,411,650 | negative | 0.6726 | Late Flight | 0.6726 | American | null | nsj | null | 0 | @AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect? | null | 2015-02-22 17:44:49 -0800 | Raleigh, NC | Eastern Time (US & Canada) |
569,673,981,164,277,760 | neutral | 0.6963 | null | 0 | American | null | ScottBerry18 | null | 0 | @AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help? | null | 2015-02-22 17:43:55 -0800 | Albuquerque, New Mexico | Arizona |
569,673,900,805,783,550 | negative | 1 | Cancelled Flight | 1 | American | null | PhilAuxier | null | 0 | @americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight | null | 2015-02-22 17:43:36 -0800 | Hutchinson, KS | Central Time (US & Canada) |
569,673,773,567,381,500 | negative | 1 | Customer Service Issue | 1 | American | null | clara_ennist | null | 0 | @AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy. | null | 2015-02-22 17:43:06 -0800 | Arlington, VA | null |
569,673,764,562,010,100 | negative | 1 | Cancelled Flight | 1 | American | null | the_Dyp | null | 0 | @AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick "Goodbye" Very Sad! | null | 2015-02-22 17:43:04 -0800 | Madison, WI | Central Time (US & Canada) |
569,673,758,501,412,860 | negative | 1 | Flight Booking Problems | 0.6433 | American | null | Active_Aly | null | 0 | @AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help! | [25.8058656, -80.1260481] | 2015-02-22 17:43:02 -0800 | London, England | Eastern Time (US & Canada) |
569,673,709,520,158,700 | neutral | 0.6999 | null | 0 | American | null | ScottBerry18 | null | 0 | @AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me? | null | 2015-02-22 17:42:51 -0800 | Albuquerque, New Mexico | Arizona |
569,673,582,609,088,500 | negative | 1 | Customer Service Issue | 1 | American | null | clara_ennist | null | 0 | @AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back. | null | 2015-02-22 17:42:20 -0800 | Arlington, VA | null |
569,673,434,721,951,740 | negative | 1 | Customer Service Issue | 1 | American | null | mjmckay | null | 0 | @AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives? | null | 2015-02-22 17:41:45 -0800 | Bay Area | null |
569,673,346,864,037,900 | negative | 1 | Can't Tell | 0.3415 | American | null | papenfold | null | 0 | @AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation | [35.23770686, -80.92243302] | 2015-02-22 17:41:24 -0800 | Guatemala. | Mountain Time (US & Canada) |
569,673,275,183,386,600 | negative | 1 | Can't Tell | 1 | American | null | Mike_Schlechter | null | 0 | @AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta! | null | 2015-02-22 17:41:07 -0800 | Weston, CT USA | Quito |
569,673,044,802,854,900 | negative | 1 | Customer Service Issue | 0.6588 | American | null | otisday | null | 0 | @AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer... | null | 2015-02-22 17:40:12 -0800 | Pekin | Eastern Time (US & Canada) |
569,672,974,657,146,900 | negative | 1 | Flight Booking Problems | 0.6698 | American | null | drivers98 | null | 0 | @AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800# | null | 2015-02-22 17:39:55 -0800 | 'Greatness has no limits' | Central Time (US & Canada) |
569,672,930,851,844,100 | negative | 1 | Cancelled Flight | 1 | American | null | jaxtonypiper | null | 0 | @AmericanAir flight from DFW to LIT tomorrow has been Cancelled Flightled. What do I do next? Pls advise. #HELP | null | 2015-02-22 17:39:45 -0800 | Arkansas | Central Time (US & Canada) |
569,672,905,270,800,400 | negative | 1 | Customer Service Issue | 1 | American | null | MichaelJMaas | null | 0 | @AmericanAir how can you not be taking calls? I need to change my flight! | null | 2015-02-22 17:39:39 -0800 | null | Mountain Time (US & Canada) |
569,672,807,715,463,200 | negative | 0.6888 | Cancelled Flight | 0.6888 | American | null | Cbarker5 | null | 0 | @AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund? | null | 2015-02-22 17:39:16 -0800 | Kingsville, TX | Central Time (US & Canada) |
569,672,361,890,295,800 | positive | 1 | null | null | American | null | Travelingwellfl | null | 0 | @AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome | null | 2015-02-22 17:37:29 -0800 | San Diego, CA | Pacific Time (US & Canada) |
569,672,329,321,701,400 | negative | 0.6762 | Bad Flight | 0.3685 | American | null | nrosenb1 | null | 0 | @AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH | null | 2015-02-22 17:37:21 -0800 | null | null |
569,672,292,919,173,100 | negative | 1 | Bad Flight | 0.6839 | American | null | MrMarioMendoza | null | 0 | @AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot. Makes a person paranoid. | null | 2015-02-22 17:37:13 -0800 | null | null |
569,672,021,078,114,300 | negative | 1 | Bad Flight | 0.6941 | American | null | cd_mcfadden | null | 0 | @AmericanAir "overweight" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is. | null | 2015-02-22 17:36:08 -0800 | Birmingham, AL | null |
569,672,003,403,313,150 | neutral | 0.6873 | null | 0 | American | null | georgetietjen | null | 0 | @AmericanAir @jaynegelman How,about more@Blacklist too!! | null | 2015-02-22 17:36:04 -0800 | null | null |
569,671,659,394,699,260 | negative | 1 | Late Flight | 1 | American | null | seangotcher | null | 0 | @AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF? | null | 2015-02-22 17:34:42 -0800 | Los Angeles | Pacific Time (US & Canada) |
569,671,368,788,172,800 | negative | 1 | Customer Service Issue | 0.6496 | American | null | MeereeneseKnot | null | 0 | @AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled. | null | 2015-02-22 17:33:32 -0800 | null | null |
569,671,290,111,393,800 | negative | 1 | Cancelled Flight | 0.6596 | American | null | dogbuckeye | null | 0 | @AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting.... | null | 2015-02-22 17:33:14 -0800 | null | null |
569,671,087,820,111,900 | positive | 1 | null | null | American | null | lizmkim | null | 0 | @AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA | [33.93871373, -118.40746172] | 2015-02-22 17:32:25 -0800 | Los Angeles | null |
569,671,053,594,591,200 | negative | 1 | Lost Luggage | 0.6753 | American | null | edhgro | null | 0 | @AmericanAir been waiting on hold for more than an hour | null | 2015-02-22 17:32:17 -0800 | null | null |
569,670,802,867,556,350 | negative | 1 | Late Flight | 0.6625 | American | null | CantankerousCMF | null | 0 | @AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning. | null | 2015-02-22 17:31:18 -0800 | North of 146th | Indiana (East) |
569,670,634,718,023,700 | positive | 1 | null | null | American | null | erina_jones | null | 0 | @AmericanAir that's ok, thanks for letting me know. Appreciate all the responses. | null | 2015-02-22 17:30:37 -0800 | London | null |
569,670,589,646,032,900 | negative | 1 | longlines | 0.341 | American | null | smb510 | null | 0 | @AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least. | null | 2015-02-22 17:30:27 -0800 | Far From Home | Eastern Time (US & Canada) |
569,670,559,300,239,360 | neutral | 0.3707 | null | 0 | American | null | georgetietjen | null | 0 | @AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8 | null | 2015-02-22 17:30:19 -0800 | null | null |
569,670,523,765,960,700 | positive | 1 | null | null | American | null | gerardoquezada_ | null | 0 | @AmericanAir thanks for the show! 👍 | null | 2015-02-22 17:30:11 -0800 | Ciudad Juárez MX. [CJS/MMCS] | Mountain Time (US & Canada) |
569,670,354,030,989,300 | negative | 0.6594 | Can't Tell | 0.6594 | American | null | dabatty01 | null | 0 | @AmericanAir well done, you have taken the fun out of air travel @PHLAirport | null | 2015-02-22 17:29:31 -0800 | null | null |
569,670,286,418,841,600 | positive | 0.3691 | null | 0 | American | null | lmaxwell11 | null | 0 | @AmericanAir no worries even though I was talking about seat assignment :) | null | 2015-02-22 17:29:14 -0800 | O.K.C. | Central Time (US & Canada) |
569,670,155,132,907,500 | neutral | 0.662 | null | null | American | null | georgetietjen | null | 0 | @AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA. | null | 2015-02-22 17:28:43 -0800 | null | null |
569,670,147,893,383,200 | negative | 1 | Customer Service Issue | 1 | American | null | BobTheBruin | null | 0 | @AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible! | null | 2015-02-22 17:28:41 -0800 | null | null |
569,669,795,559,432,200 | negative | 1 | Customer Service Issue | 1 | American | null | otisday | null | 0 | @AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits | null | 2015-02-22 17:27:17 -0800 | Pekin | Eastern Time (US & Canada) |
569,669,669,948,424,200 | neutral | 0.6298 | null | null | American | null | georgetietjen | null | 0 | @AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights! | null | 2015-02-22 17:26:47 -0800 | null | null |
569,669,603,443,519,500 | negative | 1 | longlines | 0.6907 | American | null | dabatty01 | null | 0 | @AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport | null | 2015-02-22 17:26:32 -0800 | null | null |
569,669,381,128,654,850 | negative | 1 | Customer Service Issue | 1 | American | null | otisday | null | 0 | @AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing! | null | 2015-02-22 17:25:39 -0800 | Pekin | Eastern Time (US & Canada) |
569,669,174,731,153,400 | neutral | 0.6387 | null | 0 | American | null | rcwhalen | null | 0 | @AmericanAir Yo, could that be a catering truck before mine eyes? Unmoving? http://t.co/ASW6QwUf1Z | null | 2015-02-22 17:24:49 -0800 | New York City | null |
569,669,062,206,332,900 | negative | 1 | Customer Service Issue | 1 | American | null | otisday | null | 0 | @AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center | null | 2015-02-22 17:24:23 -0800 | Pekin | Eastern Time (US & Canada) |
569,668,652,045,369,340 | positive | 1 | null | null | American | null | georgetietjen | null | 0 | @AmericanAir Great seats on this aircraft! | null | 2015-02-22 17:22:45 -0800 | null | null |
569,668,644,529,147,900 | negative | 1 | Customer Service Issue | 1 | American | null | BenRandall7 | null | 0 | Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane😡 | null | 2015-02-22 17:22:43 -0800 | null | Casablanca |
569,668,637,369,491,460 | neutral | 0.6598 | null | 0 | American | null | ProConPartners | null | 0 | @AmericanAir Both pictures taken at the same time but which is right? #totallyconfused http://t.co/dvSLtQZKmQ | null | 2015-02-22 17:22:41 -0800 | UK | null |
569,668,455,202,484,200 | negative | 1 | Late Flight | 0.6488 | American | null | Curyf | null | 0 | @AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal! | null | 2015-02-22 17:21:58 -0800 | Brasil | Brasilia |
569,668,448,718,073,860 | neutral | 1 | null | null | American | null | Mcoltro | null | 1 | @AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere | null | 2015-02-22 17:21:56 -0800 | Seat 4B | Eastern Time (US & Canada) |
569,667,918,557,900,800 | negative | 1 | Flight Attendant Complaints | 0.6793 | American | null | Ikimulisa | null | 0 | @AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on! | null | 2015-02-22 17:19:50 -0800 | The Greatest City in The World | null |
569,667,782,910,058,500 | neutral | 1 | null | null | American | null | georgetietjen | null | 0 | @AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !! | null | 2015-02-22 17:19:18 -0800 | null | null |
569,667,675,603,009,540 | negative | 1 | Bad Flight | 0.6575 | American | null | MenawatSharad | null | 0 | @AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles. | null | 2015-02-22 17:18:52 -0800 | null | null |
569,667,517,146,222,600 | neutral | 1 | null | null | American | null | MarkZeihenJr | null | 0 | @AmericanAir who's your pick for best picture? I don't want to board your airline until I know | null | 2015-02-22 17:18:14 -0800 | Milwaukee, WI | Central Time (US & Canada) |
569,667,378,457,391,100 | negative | 0.6987 | Cancelled Flight | 0.3504 | American | null | SentieriMelinda | null | 0 | @AmericanAir we have 3 more passengers with me There are two more reservation numbers | null | 2015-02-22 17:17:41 -0800 | null | null |
569,666,885,035,409,400 | negative | 1 | Can't Tell | 0.6428 | American | null | otisday | null | 0 | @AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs | null | 2015-02-22 17:15:43 -0800 | Pekin | Eastern Time (US & Canada) |
569,666,866,932,813,800 | neutral | 0.6458 | null | 0 | American | null | rcwhalen | null | 0 | @AmericanAir 8:30 departure? Sure. Is there a catering strike at JFK? @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o | null | 2015-02-22 17:15:39 -0800 | New York City | null |
569,666,814,017,294,340 | neutral | 0.6554 | null | 0 | American | null | derekc21 | null | 0 | @AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca easier | null | 2015-02-22 17:15:27 -0800 | Innisfail, Alberta | Mountain Time (US & Canada) |