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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,655,012,915,322,900 | negative | 1 | Bad Flight | 0.3363 | American | null | point_princess | null | 0 | @AmericanAir any idea what's up with flight AA3181? | null | 2015-02-22 16:28:33 -0800 | Ann Arbor, MI | null |
569,654,988,877,668,350 | negative | 1 | Late Flight | 1 | American | null | SummerofGus1 | null | 0 | @AmericanAir your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes! | null | 2015-02-22 16:28:27 -0800 | null | Central Time (US & Canada) |
569,654,735,592,140,800 | negative | 0.6367 | longlines | 0.3542 | American | null | macario2 | null | 0 | @AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu | [40.64935461, -73.79198785] | 2015-02-22 16:27:27 -0800 | Pocos de Caldas | Brasilia |
569,654,562,031,685,600 | negative | 1 | Lost Luggage | 0.6542 | American | null | cbratch67 | null | 0 | @AmericanAir You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck | null | 2015-02-22 16:26:45 -0800 | null | null |
569,654,393,898,864,640 | negative | 1 | Customer Service Issue | 0.6375 | American | null | c_cgottlieb | null | 0 | @AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago? | null | 2015-02-22 16:26:05 -0800 | Washington, DC | Atlantic Time (Canada) |
569,654,332,246,904,800 | negative | 1 | Customer Service Issue | 1 | American | null | _BLeLLeN_ | null | 0 | @AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home | null | 2015-02-22 16:25:51 -0800 | null | Quito |
569,654,204,375,175,200 | negative | 1 | Can't Tell | 0.6543 | American | null | rafalotto | null | 0 | @AmericanAir we're still here guys - you are the worst | null | 2015-02-22 16:25:20 -0800 | São Paulo | Brasilia |
569,654,198,901,608,450 | negative | 1 | longlines | 0.69 | American | null | rafalotto | null | 0 | @AmericanAir 24 hours on the AirPort | null | 2015-02-22 16:25:19 -0800 | São Paulo | Brasilia |
569,654,178,789,724,160 | negative | 1 | Customer Service Issue | 1 | American | null | dibs65 | null | 0 | @AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :( | null | 2015-02-22 16:25:14 -0800 | null | null |
569,654,047,151,562,750 | negative | 1 | Late Flight | 0.628 | American | null | RobVyvey | null | 0 | @AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM. | null | 2015-02-22 16:24:43 -0800 | Kingston ontario Canada | Eastern Time (US & Canada) |
569,653,752,279,531,500 | negative | 1 | Cancelled Flight | 0.6726 | American | null | BMichael319 | null | 0 | @AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness | null | 2015-02-22 16:23:32 -0800 | Behind you, look again. | Indiana (East) |
569,653,423,836,045,300 | negative | 1 | Cancelled Flight | 1 | American | null | dibs65 | null | 0 | @AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info | null | 2015-02-22 16:22:14 -0800 | null | null |
569,652,564,544,761,860 | negative | 1 | Flight Attendant Complaints | 0.6762 | American | null | Lioninflorida | null | 0 | @AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying. Supvrs at iah extremely rude. #poorservice #travel | null | 2015-02-22 16:18:49 -0800 | Fort Myers, Florida | Eastern Time (US & Canada) |
569,652,510,950,101,000 | negative | 1 | Bad Flight | 0.3627 | American | null | Asigottech | null | 0 | @AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child. | null | 2015-02-22 16:18:36 -0800 | everywhere | Helsinki |
569,652,478,020,489,200 | negative | 1 | Customer Service Issue | 0.6659 | American | null | MeereeneseKnot | null | 0 | @AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours. | null | 2015-02-22 16:18:29 -0800 | null | null |
569,652,313,813,430,300 | negative | 0.669 | Late Flight | 0.669 | American | null | breakthemark | null | 0 | @AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz. | null | 2015-02-22 16:17:49 -0800 | Portland, OR | Pacific Time (US & Canada) |
569,651,818,453,708,800 | negative | 0.6708 | Cancelled Flight | 0.6708 | American | null | McKennon | null | 0 | @AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online. How am I supposed to get some help? | null | 2015-02-22 16:15:51 -0800 | null | Atlantic Time (Canada) |
569,651,816,197,169,150 | negative | 0.6451 | Cancelled Flight | 0.3618 | American | null | rosieblisss | null | 0 | @AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel | null | 2015-02-22 16:15:51 -0800 | null | Eastern Time (US & Canada) |
569,651,579,307,069,440 | negative | 1 | Lost Luggage | 0.6568 | American | null | cloop87 | null | 0 | @AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice. | null | 2015-02-22 16:14:54 -0800 | New York, NY | Eastern Time (US & Canada) |
569,651,504,753,332,200 | negative | 1 | Late Flight | 1 | American | null | lesleysiu | null | 0 | @AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... 😒 | null | 2015-02-22 16:14:37 -0800 | washington, dc | Eastern Time (US & Canada) |
569,651,366,018,166,800 | negative | 1 | Customer Service Issue | 1 | American | null | LIGal19 | null | 0 | @AmericanAir not to mention its a three hour wait to get an agent on the phone. | null | 2015-02-22 16:14:03 -0800 | ÜT: 40.881241,-73.107717 | Quito |
569,651,357,491,327,000 | negative | 1 | Cancelled Flight | 1 | American | null | Eleonora7 | null | 0 | @AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL. | null | 2015-02-22 16:14:01 -0800 | New York, NY | Eastern Time (US & Canada) |
569,651,320,736,522,240 | negative | 1 | Customer Service Issue | 1 | American | null | SchrierCar | null | 0 | @AmericanAir we did for the last 8 hours. Your customer service is horrendous. I should have flown Delta | null | 2015-02-22 16:13:53 -0800 | null | null |
569,651,226,280,751,100 | negative | 1 | Late Flight | 1 | American | null | drguzman | null | 0 | @AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay | null | 2015-02-22 16:13:30 -0800 | Springfield, Illinois | Central Time (US & Canada) |
569,651,129,136,459,800 | negative | 1 | Can't Tell | 0.6418 | American | null | LIGal19 | null | 0 | @AmericanAir why a different airport! I have no way of getting to a different airport. | null | 2015-02-22 16:13:07 -0800 | ÜT: 40.881241,-73.107717 | Quito |
569,651,021,175,267,300 | negative | 1 | Customer Service Issue | 0.6659 | American | null | tumitran | null | 0 | @AmericanAir AA agent said I repeated myself when I was explaining. I told him "I understand English." His reply?"Our conversation is over." | null | 2015-02-22 16:12:41 -0800 | Cambridge, MA | Eastern Time (US & Canada) |
569,650,859,371,405,300 | negative | 1 | Late Flight | 0.3503 | American | null | dotnetnate | null | 0 | @AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better | null | 2015-02-22 16:12:03 -0800 | Phoenix, AZ | Arizona |
569,650,813,070,483,460 | negative | 1 | Late Flight | 1 | American | null | SandraSSaid | null | 0 | @AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc | null | 2015-02-22 16:11:52 -0800 | Brookfield, WI | Eastern Time (US & Canada) |
569,650,542,995,116,000 | negative | 0.6258 | Cancelled Flight | 0.6258 | American | null | StarkJedi | null | 0 | @AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow? | null | 2015-02-22 16:10:47 -0800 | null | null |
569,650,276,380,110,850 | negative | 1 | Bad Flight | 0.3363 | American | null | redpaintrain | null | 0 | @AmericanAir Stuck on the plane in Charlotte. Going to miss my connection. No words from staff. Maybe some damn pretzels? | null | 2015-02-22 16:09:44 -0800 | saint paul | null |
569,650,273,091,584,000 | neutral | 1 | null | null | American | null | HowardSlutsken | null | 0 | @AmericanAir Do you happen to know if that plane will be repainted, or fly "off into the sunset?" | null | 2015-02-22 16:09:43 -0800 | Vancouver, BC | Pacific Time (US & Canada) |
569,650,182,331,084,800 | negative | 1 | Cancelled Flight | 1 | American | null | kathyjazztx | null | 0 | @AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)? | null | 2015-02-22 16:09:21 -0800 | null | null |
569,649,747,213,987,840 | negative | 1 | longlines | 0.689 | American | null | cwalshnews | null | 0 | @AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ | null | 2015-02-22 16:07:37 -0800 | null | Pacific Time (US & Canada) |
569,649,712,996,823,040 | negative | 1 | Lost Luggage | 1 | American | null | SandraSSaid | null | 0 | @AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE | null | 2015-02-22 16:07:29 -0800 | Brookfield, WI | Eastern Time (US & Canada) |
569,649,508,113,625,100 | negative | 1 | Flight Attendant Complaints | 0.3543 | American | null | 5amantha_marie | null | 0 | @AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing. | null | 2015-02-22 16:06:40 -0800 | null | Amsterdam |
569,649,222,963,871,740 | negative | 1 | Late Flight | 0.6877 | American | null | natnicc | null | 0 | @AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs. | null | 2015-02-22 16:05:32 -0800 | null | null |
569,649,152,696,516,600 | positive | 1 | null | null | American | null | hautetravelgirl | null | 0 | @AmericanAir many trips coming up! I will see you soon 😃 | null | 2015-02-22 16:05:16 -0800 | Santa Monica, CA | null |
569,648,849,494,675,460 | neutral | 1 | null | null | American | null | fritzmt | null | 1 | @AmericanAir message and pics sent... | null | 2015-02-22 16:04:03 -0800 | U.S.A. | Mountain Time (US & Canada) |
569,648,713,980,715,000 | negative | 1 | Late Flight | 1 | American | null | drguzman | null | 0 | @AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why? | null | 2015-02-22 16:03:31 -0800 | Springfield, Illinois | Central Time (US & Canada) |
569,648,102,669,471,740 | negative | 1 | Flight Booking Problems | 1 | American | null | MariaJesusV | null | 0 | @AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website? | null | 2015-02-22 16:01:05 -0800 | NYC | Santiago |
569,647,825,299,963,900 | neutral | 1 | null | null | American | null | nrtaylor92 | null | 0 | @AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters. | null | 2015-02-22 15:59:59 -0800 | null | Melbourne |
569,647,618,932,002,800 | positive | 1 | null | null | American | null | wooqiaoqi | null | 0 | @AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection. | null | 2015-02-22 15:59:10 -0800 | null | null |
569,647,146,712,113,150 | negative | 1 | Customer Service Issue | 0.6509 | American | null | MariaJesusV | null | 0 | @AmericanAir Now your site is not working! WTF | null | 2015-02-22 15:57:17 -0800 | NYC | Santiago |
569,646,934,031,343,600 | negative | 1 | Can't Tell | 0.701 | American | null | la_anne | null | 0 | @AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines. | null | 2015-02-22 15:56:27 -0800 | Global | null |
569,646,854,402,486,300 | negative | 1 | Cancelled Flight | 0.6217 | American | null | JamieStrong38 | null | 0 | @AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour | null | 2015-02-22 15:56:08 -0800 | null | null |
569,646,827,567,501,300 | positive | 1 | null | null | American | null | HertzOnMyCouch | null | 0 | @AmericanAir I'm great thanks keep up the good work | null | 2015-02-22 15:56:01 -0800 | hertz's couch | null |
569,646,613,183,885,300 | negative | 1 | Late Flight | 0.6762 | American | null | vanessaannz | null | 0 | @AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume. | null | 2015-02-22 15:55:10 -0800 | -тнαт νσι¢є ιиѕι∂є уσυя нєα∂ | Alaska |
569,646,601,398,067,200 | negative | 1 | Can't Tell | 0.6715 | American | null | 219jondn | null | 0 | @AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website? | null | 2015-02-22 15:55:07 -0800 | Charlotte, NC | Köln, NRW | Quito |
569,646,347,705,561,100 | negative | 0.6575 | Can't Tell | 0.3525 | American | null | celiseev | null | 0 | @AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday? | null | 2015-02-22 15:54:07 -0800 | Worldwide, based in Dallas, TX | Central Time (US & Canada) |
569,646,280,214,847,500 | negative | 1 | Cancelled Flight | 0.6548 | American | null | la_anne | null | 0 | @AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA | null | 2015-02-22 15:53:51 -0800 | Global | null |
569,646,230,264,885,250 | neutral | 0.6551 | null | 0 | American | null | colts482 | null | 0 | @AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts. | null | 2015-02-22 15:53:39 -0800 | Somewhere East | null |
569,646,144,805,953,540 | negative | 1 | Customer Service Issue | 1 | American | null | SilverStim | null | 0 | @AmericanAir I even went to ticket counter and got no help | null | 2015-02-22 15:53:19 -0800 | null | null |
569,645,815,268,044,800 | negative | 1 | Cancelled Flight | 0.6925 | American | null | McKennon | null | 0 | @AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions? | null | 2015-02-22 15:52:00 -0800 | null | Atlantic Time (Canada) |
569,645,783,974,195,200 | negative | 1 | Customer Service Issue | 0.6575 | American | null | larrylarry | null | 0 | @AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help? | null | 2015-02-22 15:51:53 -0800 | Toronto | Eastern Time (US & Canada) |
569,645,502,729,457,660 | neutral | 0.6556 | null | 0 | American | null | MO3TVida | null | 0 | @AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU | null | 2015-02-22 15:50:46 -0800 | null | null |
569,645,350,379,757,600 | negative | 1 | Customer Service Issue | 0.6641 | American | null | quadbaconHD | null | 0 | @AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air? | [35.2176668, -80.9426912] | 2015-02-22 15:50:09 -0800 | Jacksonville Beach, Florida | Central Time (US & Canada) |
569,645,294,708,609,000 | negative | 1 | Flight Booking Problems | 0.3636 | American | null | mattlurrie | null | 0 | .@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number. | null | 2015-02-22 15:49:56 -0800 | New York City | Eastern Time (US & Canada) |
569,645,082,414,080,000 | negative | 1 | Cancelled Flight | 0.3436 | American | null | totestoked | null | 0 | @AmericanAir I want the flight I have on hold. I don't want a new flight. | null | 2015-02-22 15:49:05 -0800 | Naperville, IL | Eastern Time (US & Canada) |
569,644,902,637,813,760 | negative | 1 | Late Flight | 0.7149 | American | null | Mwoodshop | null | 0 | @AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed? | null | 2015-02-22 15:48:22 -0800 | Jerz | Eastern Time (US & Canada) |
569,644,759,024,853,000 | neutral | 0.6579 | null | null | American | null | KuperMini | null | 0 | @AmericanAir @dfwairport got rebooked through the AA online app. | null | 2015-02-22 15:47:48 -0800 | null | null |
569,644,716,343,455,740 | negative | 1 | Can't Tell | 0.3582 | American | null | CineDrones | null | 0 | @AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography | null | 2015-02-22 15:47:38 -0800 | Orlando, FL | Eastern Time (US & Canada) |
569,644,637,343,711,200 | positive | 0.3642 | null | 0 | American | null | jkhoey | null | 1 | @AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP | null | 2015-02-22 15:47:19 -0800 | New York, NY | Eastern Time (US & Canada) |
569,644,495,517,589,500 | negative | 1 | Can't Tell | 0.6626 | American | null | bfriend10 | null | 0 | @AmericanAir ...is this how you want to treat your platinum (and two gold) flyers?? | null | 2015-02-22 15:46:45 -0800 | Chicago | null |
569,644,335,014,092,800 | negative | 1 | Flight Attendant Complaints | 0.6521 | American | null | CineDrones | null | 0 | @AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish | null | 2015-02-22 15:46:07 -0800 | Orlando, FL | Eastern Time (US & Canada) |
569,644,332,573,007,900 | negative | 1 | Late Flight | 1 | American | null | bfriend10 | null | 0 | @AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening? No info.... | null | 2015-02-22 15:46:07 -0800 | Chicago | null |
569,644,168,584,106,000 | negative | 1 | Flight Attendant Complaints | 1 | American | null | andrearothcraig | null | 0 | @AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers. | null | 2015-02-22 15:45:27 -0800 | College Station, TX | Central Time (US & Canada) |
569,644,070,470,963,200 | negative | 1 | Cancelled Flight | 1 | American | null | bfriend10 | null | 0 | @AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email. NOT NICE FOR WE PLATINUMS. | null | 2015-02-22 15:45:04 -0800 | Chicago | null |
569,644,041,857,421,300 | negative | 1 | Cancelled Flight | 0.676 | American | null | farfalla818 | null | 0 | @AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations! | null | 2015-02-22 15:44:57 -0800 | Plano, Texas | null |
569,643,921,543,958,500 | neutral | 1 | null | null | American | null | KiraMercedes_ | null | 0 | @AmericanAir what name and department does it come under? Thanks | null | 2015-02-22 15:44:29 -0800 | null | London |
569,643,614,113,919,000 | negative | 1 | Cancelled Flight | 1 | American | null | MattWalter13 | null | 0 | @AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation? | null | 2015-02-22 15:43:15 -0800 | null | null |
569,643,388,611,330,050 | negative | 1 | Customer Service Issue | 1 | American | null | andrearothcraig | null | 0 | @AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication. | null | 2015-02-22 15:42:21 -0800 | College Station, TX | Central Time (US & Canada) |
569,643,354,557,796,350 | negative | 1 | Customer Service Issue | 1 | American | null | letyak | null | 0 | @AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help | null | 2015-02-22 15:42:13 -0800 | Philadelphia, PA | Eastern Time (US & Canada) |
569,643,344,462,262,300 | negative | 0.6512 | Customer Service Issue | 0.6512 | American | null | sarrraright | null | 0 | #nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance. | null | 2015-02-22 15:42:11 -0800 | Cathedral Heights | Eastern Time (US & Canada) |
569,643,301,332,258,800 | negative | 1 | Customer Service Issue | 0.6504 | American | null | KellyOlexa | null | 0 | @AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through? | null | 2015-02-22 15:42:01 -0800 | Chicago, IL | Central Time (US & Canada) |
569,643,210,785,497,100 | negative | 1 | Customer Service Issue | 1 | American | null | galen_emery | null | 0 | @AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue? | null | 2015-02-22 15:41:39 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,643,184,067,727,360 | neutral | 0.6783 | null | 0 | American | null | PepdogSez | null | 0 | @AmericanAir Cancelled Flight previous request. Will accept ticket number for document number | null | 2015-02-22 15:41:33 -0800 | null | Central Time (US & Canada) |
569,642,989,515,112,450 | negative | 1 | Customer Service Issue | 1 | American | null | lindseyjerin | null | 0 | @AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer | null | 2015-02-22 15:40:46 -0800 | Alexandria, VA | Quito |
569,642,766,407,483,400 | neutral | 0.6668 | null | 0 | American | null | albertiagustin | null | 0 | @AmericanAir 62 inches !? | null | 2015-02-22 15:39:53 -0800 | SCL | Santiago |
569,642,757,767,082,000 | positive | 1 | null | null | American | null | DanielLassman | null | 0 | @AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights | null | 2015-02-22 15:39:51 -0800 | Ocean Ridge, FL | Eastern Time (US & Canada) |
569,642,742,852,268,000 | negative | 1 | Customer Service Issue | 1 | American | null | jenw714 | null | 0 | @AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again! | null | 2015-02-22 15:39:48 -0800 | Atl | Central Time (US & Canada) |
569,642,306,640,306,200 | neutral | 0.631 | null | 0 | American | null | PepdogSez | null | 0 | @AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it? | null | 2015-02-22 15:38:04 -0800 | null | Central Time (US & Canada) |
569,642,267,385,798,660 | positive | 0.6516 | null | null | American | null | louiswoof | null | 0 | @AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks. | null | 2015-02-22 15:37:54 -0800 | Tucson, Arizona | null |
569,642,200,595,898,400 | negative | 1 | Bad Flight | 0.6646 | American | null | LeoSouza1977 | null | 0 | @AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA! | null | 2015-02-22 15:37:38 -0800 | New York City | Eastern Time (US & Canada) |
569,642,145,977,479,200 | negative | 0.6835 | Customer Service Issue | 0.6835 | American | null | cwalshnews | null | 0 | @AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines | null | 2015-02-22 15:37:25 -0800 | null | Pacific Time (US & Canada) |
569,641,915,114,659,840 | negative | 1 | Flight Booking Problems | 0.3546 | American | null | Cameratown | null | 0 | @AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped? | null | 2015-02-22 15:36:30 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,641,880,276,893,700 | positive | 1 | null | null | American | null | Dawn_Davis | null | 0 | “@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week! | null | 2015-02-22 15:36:22 -0800 | ★ Chicago'ish ★ | Central Time (US & Canada) |
569,641,841,454,239,740 | negative | 1 | Late Flight | 0.6833 | American | null | praywinn | null | 0 | @americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure | null | 2015-02-22 15:36:13 -0800 | null | Eastern Time (US & Canada) |
569,641,810,571,763,700 | negative | 1 | Lost Luggage | 1 | American | null | Princessk91 | null | 0 | @AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭 | null | 2015-02-22 15:36:05 -0800 | ☀️SoFla☀️ | Atlantic Time (Canada) |
569,641,785,347,059,700 | negative | 1 | Lost Luggage | 1 | American | null | edhgro | null | 0 | @AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there. | [32.9272165, -97.0396313] | 2015-02-22 15:35:59 -0800 | null | null |
569,641,693,726,842,900 | neutral | 1 | null | null | American | null | exclusiveaccess | null | 0 | @AmericanAir check your dm pls | null | 2015-02-22 15:35:37 -0800 | in your fav mags & blogs!!! | Eastern Time (US & Canada) |
569,641,676,244,791,300 | negative | 1 | Flight Attendant Complaints | 0.6654 | American | null | cwalshnews | null | 0 | @AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines | null | 2015-02-22 15:35:33 -0800 | null | Pacific Time (US & Canada) |
569,641,587,766,009,860 | negative | 1 | Customer Service Issue | 1 | American | null | Cameratown | null | 0 | @AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops. | null | 2015-02-22 15:35:12 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,641,551,116,177,400 | positive | 1 | null | null | American | null | TreyWheelerCEO | null | 0 | @AmericanAir Thank you! You will see me :) | [0.0, 0.0] | 2015-02-22 15:35:03 -0800 | Lima, OH | Eastern Time (US & Canada) |
569,641,343,439,360,000 | negative | 1 | Customer Service Issue | 0.6652 | American | null | clara_ennist | null | 0 | @AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely. | [38.83598483, -77.10864801] | 2015-02-22 15:34:14 -0800 | Arlington, VA | null |
569,641,336,652,967,940 | neutral | 0.655 | null | null | American | null | afeltus | null | 0 | @AmericanAir a guy try right... | null | 2015-02-22 15:34:12 -0800 | Reading MA | Eastern Time (US & Canada) |
569,641,259,826,061,300 | negative | 1 | Late Flight | 1 | American | null | erina_jones | null | 0 | @AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go. | null | 2015-02-22 15:33:54 -0800 | London | null |
569,641,247,075,213,300 | negative | 1 | Flight Attendant Complaints | 0.3769 | American | null | cwalshnews | null | 0 | @AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines | null | 2015-02-22 15:33:51 -0800 | null | Pacific Time (US & Canada) |
569,640,847,119,163,400 | positive | 0.3611 | null | 0 | American | null | lmaxwell11 | null | 0 | @AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries. | null | 2015-02-22 15:32:16 -0800 | O.K.C. | Central Time (US & Canada) |
569,640,139,288,412,160 | negative | 1 | Cancelled Flight | 0.6948 | American | null | Hoffbuhr | null | 0 | @AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH? | null | 2015-02-22 15:29:27 -0800 | null | Arizona |
569,640,038,302,134,300 | negative | 1 | Can't Tell | 0.6676 | American | null | manuel_c | null | 0 | As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :( | null | 2015-02-22 15:29:03 -0800 | USA | Eastern Time (US & Canada) |