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  1. dev.tsv +1001 -0
  2. test.tsv +0 -0
  3. train.tsv +0 -0
dev.tsv ADDED
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1
+ text label
2
+ Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past. beneficiary_not_allowed
3
+ How did you guys get your exchange rate? exchange_rate
4
+ I am still waiting on my card? card_arrival
5
+ Why is the purchase I made this morning still pending? pending_card_payment
6
+ I made a mistake and need to cancel a transfer. cancel_transfer
7
+ How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though... wrong_amount_of_cash_received
8
+ I think a fee was applied for paying with a card. card_payment_fee_charged
9
+ How long does it take for a cash withdrawal to show? pending_cash_withdrawal
10
+ I attempted a transfer, but it failed. failed_transfer
11
+ How do you decide what the exchange rates are? exchange_rate
12
+ what steps do i do to get a real card order_physical_card
13
+ Fees for currency exchange exchange_charge
14
+ Is it possible to obtain both a Visa and a Mastercard from you? visa_or_mastercard
15
+ why was a extra fee added to my account for transfer ? transfer_fee_charged
16
+ I am not happy with your company. Please delete my account asap. terminate_account
17
+ Why did I not get the amount I specified at the ATM? wrong_amount_of_cash_received
18
+ Why can't I withdraw cash from this ATM? declined_cash_withdrawal
19
+ Am I able to get both a Visa and MasterCard from you? visa_or_mastercard
20
+ I am not satisfied with your company. Close my account. terminate_account
21
+ How can I exchange currencies in the app? exchange_via_app
22
+ How do I modify my account details? edit_personal_details
23
+ Will I be fined for topping up by transfer? top_up_by_bank_transfer_charge
24
+ I want to top up by card, what do you support? supported_cards_and_currencies
25
+ Tell me how to renew my new card? activate_my_card
26
+ The card can be used at which ATMs? atm_support
27
+ Can i choose a specific delivery date? card_delivery_estimate
28
+ want to know where funds come from verify_source_of_funds
29
+ My card isn't working at all, I need assistance. It's really frustrating. card_not_working
30
+ My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined? card_not_working
31
+ Why was I charged $1 in a transaction? extra_charge_on_statement
32
+ Why are all my transfers failing? I have the details right and they won't complete. I've been trying all day and they still won't go through, this is URGENT, please help. declined_transfer
33
+ Can I add money to top up my account via a bank transfer? transfer_into_account
34
+ I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ? top_up_reverted
35
+ Where do you get those exchange rates? exchange_rate
36
+ The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly. reverted_card_payment?
37
+ How do I sign up for a card if I'm in America? country_support
38
+ Can I get spare cards? getting_spare_card
39
+ I've transferred money into my account but the balance is the same balance_not_updated_after_bank_transfer
40
+ I haven't received my transfer funds yet, where are they? pending_transfer
41
+ I want to change my account details. edit_personal_details
42
+ I'm getting concerned here. I sent a friend some money and she isn't seeing it. What's going on? transfer_not_received_by_recipient
43
+ My card payment is just showing up as pending since forever, what's going on with that, when should it be going through? pending_card_payment
44
+ There is a payment with my card which i definitely did not make by me .Never seen that it before. card_payment_not_recognised
45
+ How much will I be charged for exchanging foreign currency exchange_charge
46
+ I have lost my credit card in the ATM! card_swallowed
47
+ I recently made a transfer that I would like to cancel cancel_transfer
48
+ My card needs to be topped up. topping_up_by_card
49
+ Why was I denied the option to transfer money to a selected beneficiary? beneficiary_not_allowed
50
+ I live in the EU, can I get one of your cards? country_support
51
+ Can I use this app for both USD and GBP? exchange_via_app
52
+ What do I need to see my source of money? verify_source_of_funds
53
+ Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money. declined_cash_withdrawal
54
+ Why does my transfer say it is pending? pending_transfer
55
+ Someone withdrew money from my account, and it wasn't me. cash_withdrawal_not_recognised
56
+ How do I shut down my account and get out of this company? terminate_account
57
+ How long do I have to wait for my transaction to be completed? transfer_not_received_by_recipient
58
+ Will you be able to exchange to EUR? fiat_currency_support
59
+ Hello, I have noticed a problem on my recent withdrawal at the banks atm machine. I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal. Are these types of transactions free of charge? cash_withdrawal_charge
60
+ How can many disposable cards can I have per day? disposable_card_limits
61
+ Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from? exchange_rate
62
+ I want to use a payment card to top up my account. How can I do this? supported_cards_and_currencies
63
+ I can't get the card itself to work. card_not_working
64
+ I want a refund on the things i bought request_refund
65
+ In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved? transaction_charged_twice
66
+ I made a card payment, but it has been declined? declined_card_payment
67
+ What are the fees for using transfer to top off my account? top_up_by_bank_transfer_charge
68
+ Do you have an auto-top function and how do I use it if so? automatic_top_up
69
+ How can I find an ATM that accepts this card? atm_support
70
+ I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card? declined_transfer
71
+ I have the cash already, my account still shows up as pending. How can my account be still pending? pending_cash_withdrawal
72
+ Do you know when the withdrawal will show? pending_cash_withdrawal
73
+ How much can I top up on my card? top_up_limits
74
+ Is topping up unlimited? top_up_limits
75
+ Can you tell me what I need to do to have my pin changed? change_pin
76
+ what is this extra charge for a withdrawal? cash_withdrawal_charge
77
+ how to recover my passcode passcode_forgotten
78
+ The transfer finally worked, but how long does it stay pending? pending_transfer
79
+ Where do I go to unblock my PIN? pin_blocked
80
+ Why did my credit card get declined for top up? top_up_failed
81
+ A transfer was not allowed to an account. beneficiary_not_allowed
82
+ Payment I did not make. card_payment_not_recognised
83
+ I couldn't pay with card in a shop declined_card_payment
84
+ I was trying to top up my account and it isn't working top_up_failed
85
+ Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me? Refund_not_showing_up
86
+ Do I need to use a limit on top-ups? top_up_limits
87
+ How can I find out why my transfer didn't go through? failed_transfer
88
+ I made a card payment but it didn't work. Why not? declined_card_payment
89
+ How much is it to use my US debit or credit card to top up? top_up_by_card_charge
90
+ Do you support direct deposits from my employer? receiving_money
91
+ My wallet is empty even though I topped it up an hour ago. topping_up_by_card
92
+ I haven't received my PIN yet. Do I need to get it from you? get_physical_card
93
+ Can I top up my balance with a cheque? top_up_by_cash_or_cheque
94
+ How long does it take for me to get my new card? card_arrival
95
+ "Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying ""they did not receive my payment"" then the payment was returned to my account. so I would like to see why it did that please." reverted_card_payment?
96
+ I see a direct debit payment on my statement that wasn't me direct_debit_payment_not_recognised
97
+ Can I have another card in addition to my first one? getting_spare_card
98
+ I'm not certain my top-up went through yet. pending_top_up
99
+ can I link a card of yours I already have? card_linking
100
+ How much would I be charged for a transfer? top_up_by_bank_transfer_charge
101
+ My pin isn't here yet get_physical_card
102
+ My card wants to be topped what do you guys support? supported_cards_and_currencies
103
+ I am having trouble transferring money to a beneficiery. beneficiary_not_allowed
104
+ Where did my extra fee for the transfer come from? transfer_fee_charged
105
+ I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app. cancel_transfer
106
+ Why have I been charged an extra pound? extra_charge_on_statement
107
+ Salary in GBP has been received. Does it need to be configured into another place? receiving_money
108
+ Give me a refund request_refund
109
+ Do i have to top-up with my credit card before I can transfer? topping_up_by_card
110
+ Can you do exchanges of EUR? fiat_currency_support
111
+ Why can't I transfer to another account? beneficiary_not_allowed
112
+ What is the process for activating my card and using it? activate_my_card
113
+ Why can't I see my top up? topping_up_by_card
114
+ There's a payment showing in the app today even though I have not used my card at all. I want a refund. direct_debit_payment_not_recognised
115
+ Is the ATM broken? I can't get cash from it. declined_cash_withdrawal
116
+ How can I check to see where my funds come from? verify_source_of_funds
117
+ I punched in the wrong pin too many times and I'm locked out. pin_blocked
118
+ How to receive virtual card? getting_virtual_card
119
+ My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened? card_payment_wrong_exchange_rate
120
+ Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item? Refund_not_showing_up
121
+ what is this extra charge with my purchase? card_payment_fee_charged
122
+ What countries are you issuing cards for? country_support
123
+ How do I get the passcode reset? passcode_forgotten
124
+ I am still waiting for a the cash I deposited this morning balance_not_updated_after_cheque_or_cash_deposit
125
+ Do you have a limit for someone's age? age_limit
126
+ Change of location, need to change details edit_personal_details
127
+ How can I make my card ready to use? activate_my_card
128
+ How do you top up with a cheque? top_up_by_cash_or_cheque
129
+ Why did I get less from the ATM? wrong_amount_of_cash_received
130
+ I wish to cancel a transfer cancel_transfer
131
+ Please explain to me how to know where my funds are from. verify_source_of_funds
132
+ Can I order a card please? order_physical_card
133
+ What are the steps to change my PIN to something else? change_pin
134
+ What is the Top up rate charge for using a card in the US? top_up_by_card_charge
135
+ Which ATMs accept this bill of fare ? atm_support
136
+ why hasn't my virtual card come yet? getting_virtual_card
137
+ How is my money transferred to the account transfer_into_account
138
+ I'm still waiting for my new card. card_arrival
139
+ How long does it take to receive my card? card_delivery_estimate
140
+ Will you guys charge me for topping up by transfer? top_up_by_bank_transfer_charge
141
+ What is taking so long with my top up? pending_top_up
142
+ can I choose delivery times to suite me? card_delivery_estimate
143
+ Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it. Refund_not_showing_up
144
+ What's the tracking on the card you sent? card_arrival
145
+ Which flat currencies are supported for holding and exchange? fiat_currency_support
146
+ What should I do if I think someone is using my card without my permission? compromised_card
147
+ How can I transfer money to a beneficiary? beneficiary_not_allowed
148
+ Why would the app deny my top-up? top_up_failed
149
+ I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her? transfer_not_received_by_recipient
150
+ How long will a transaction to a friend take? transfer_not_received_by_recipient
151
+ I have a new email. edit_personal_details
152
+ Can you provide me a disposable virtual card? get_disposable_virtual_card
153
+ Can I change my pin through the app? change_pin
154
+ I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges. transaction_charged_twice
155
+ What needs to be done to activate and use a card? activate_my_card
156
+ How long will this transfer from europe take? transfer_timing
157
+ My PIN has been blocked, what should I do? pin_blocked
158
+ How can I get my PIN unblocked? pin_blocked
159
+ How long does a check take to show up in the account balance? balance_not_updated_after_cheque_or_cash_deposit
160
+ I made a mistake and performed a transaction on the wrong account! cancel_transfer
161
+ Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out? top_up_failed
162
+ Why was I charged twice for the same transaction? transaction_charged_twice
163
+ Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days. pending_transfer
164
+ How would I go about getting a physical card to use in stores? order_physical_card
165
+ My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening? top_up_reverted
166
+ I might have been charged on my debit statement by fraud. direct_debit_payment_not_recognised
167
+ I didn't get my card back from the ATM. card_swallowed
168
+ Why was the wrong rate applied when I bought something in a different currency? card_payment_wrong_exchange_rate
169
+ A payment I didn't do shows in my app card_payment_not_recognised
170
+ How much is the charge to top up via credit card? top_up_by_card_charge
171
+ Do you hold money and if so, what currencies do you accept? fiat_currency_support
172
+ There is a withdrawal in my account I didn't make. cash_withdrawal_not_recognised
173
+ Why am I still not able to see the money I deposited a week ago? This is urgent!! balance_not_updated_after_cheque_or_cash_deposit
174
+ Where is the closest ATM I can use? atm_support
175
+ I heard you have virtual cards. How do I get one? getting_virtual_card
176
+ Where do I find PIN for my card? pin_blocked
177
+ I don't think I should have been charged a fee to use my card. card_payment_fee_charged
178
+ What are the fees imposed when I make a transaction? card_payment_fee_charged
179
+ Explain to me how to verify the top-up card. verify_top_up
180
+ I keep being asked to verify my identity. Is this normal? why_verify_identity
181
+ I need to find out where the card is that I ordered. card_arrival
182
+ I am still waiting for a transfer I did balance_not_updated_after_bank_transfer
183
+ I was charged a fee for the transfer, but can you tell me why? transfer_fee_charged
184
+ Why hasn't my top-up finished pending yet? pending_top_up
185
+ I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app. cancel_transfer
186
+ I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it? request_refund
187
+ When are cards shipped? card_delivery_estimate
188
+ The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account? declined_cash_withdrawal
189
+ How high is the exchange fee? exchange_charge
190
+ My ATM withdrawal is taking forever pending_cash_withdrawal
191
+ How do I get a card if I live in the US? country_support
192
+ I topped up recently and saw the money go through, but now it's just gone? What's going on top_up_reverted
193
+ Why was I charged an extra fee from the ATM? cash_withdrawal_charge
194
+ Which fiat currencies are supported by you? fiat_currency_support
195
+ A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please. Refund_not_showing_up
196
+ how do the cards work? get_disposable_virtual_card
197
+ How do I get extra cards? getting_spare_card
198
+ how do I link an old card? card_linking
199
+ How would I change my details? edit_personal_details
200
+ My card is missing! Help! lost_or_stolen_card
201
+ What does it mean if my cash withdrawal does not show up properly? pending_cash_withdrawal
202
+ lost my card in atm card_swallowed
203
+ How do I replace a card that's going to expire? card_about_to_expire
204
+ Not sure what my password is. passcode_forgotten
205
+ Can someone help with my passcode? passcode_forgotten
206
+ I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong? wrong_amount_of_cash_received
207
+ How does it work when I transfer money into my account? transfer_into_account
208
+ What currencies and cards do you support? supported_cards_and_currencies
209
+ Can it specifically be delivered on a certain date? card_delivery_estimate
210
+ My refund has not arrived, and I am unsure why. Who do I contact? Refund_not_showing_up
211
+ My app shows a payment I didn't make card_payment_not_recognised
212
+ I see cash in my app but I did not get it. cash_withdrawal_not_recognised
213
+ Why hasn't my refund been appiled to my account? Refund_not_showing_up
214
+ I had a dollar charged to my account that's still pending and wanted to know what the charge is for? extra_charge_on_statement
215
+ Why isn't the transferred money there? balance_not_updated_after_bank_transfer
216
+ I can't make purchases with my virtual card. virtual_card_not_working
217
+ What proof of identification is needed? verify_my_identity
218
+ Please help me! My physical card isn't working right. card_not_working
219
+ There are duplicate transactions on my account transaction_charged_twice
220
+ How can I find your exchange rates? exchange_rate
221
+ Did I not get my refund? I don't see it. Refund_not_showing_up
222
+ Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour. If this verification has in fact, failed, double-check to make sure that your images are clear. Also make sure that your document photos have no blur or glare. They need to be readable. You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account. unable_to_verify_identity
223
+ Why on earth do you need so much personal id info from me? why_verify_identity
224
+ How do I activate auto top-up when traveling? automatic_top_up
225
+ Why is my 'top up' not showing up in my wallet? topping_up_by_card
226
+ I'm not sure why my payment has been declined? Please tell me why, I thought it was all good. declined_card_payment
227
+ For some reason, I'm unable to transfer funds. beneficiary_not_allowed
228
+ Help! The app has an ATM withdrawl that I didn't make. cash_withdrawal_not_recognised
229
+ I received a fee for obtaining cash, is this correct? cash_withdrawal_charge
230
+ Can I transfer money using the SWIFT service? top_up_by_bank_transfer_charge
231
+ How many transactions can be made with a disposable card? disposable_card_limits
232
+ How long does it take for the money to show up in my account? transfer_timing
233
+ I have used all of my PIN tries. What should I do now? pin_blocked
234
+ Will my other US credit card be accepted? supported_cards_and_currencies
235
+ Which currencies do you handle? supported_cards_and_currencies
236
+ I don't recognize this payment card_payment_not_recognised
237
+ Which merchants accept my card? card_acceptance
238
+ is it ok if i use both visa and mastercard visa_or_mastercard
239
+ How do I get my card PIN? get_physical_card
240
+ For the identity check, do I need any kind of documentation? verify_my_identity
241
+ Do you need to know my first and last name? why_verify_identity
242
+ How do I take a block off my card? pin_blocked
243
+ How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move pending_card_payment
244
+ I moved, can I edit my personal details? edit_personal_details
245
+ Which fiat currencies are supported? fiat_currency_support
246
+ My refund isn't showing up on my statement. Refund_not_showing_up
247
+ There is a charge I don't recognize. card_payment_not_recognised
248
+ My top up hasn't gone through pending_top_up
249
+ I put my check in the bank, but I haven't gotten my cash yet? balance_not_updated_after_cheque_or_cash_deposit
250
+ I've been trying to transfer funds to top-up my card, but the transaction is not going through. Is there something I'm doing wrong? top_up_failed
251
+ When will I get my money? It's been too long. transfer_not_received_by_recipient
252
+ Where is the refund on my statement? Refund_not_showing_up
253
+ Please explain how disposable virtual card work. get_disposable_virtual_card
254
+ The app isn't letting me log in, but my info is correct. unable_to_verify_identity
255
+ why cant you just refund me instead of a merchant Refund_not_showing_up
256
+ I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while direct_debit_payment_not_recognised
257
+ oh my god I lost my card! what should I do? lost_or_stolen_card
258
+ I have been overcharged. transaction_charged_twice
259
+ Disaster, I've totally forgotten my passcode, can you help me? passcode_forgotten
260
+ how can i get it to add money automatically while travelling automatic_top_up
261
+ Will my GPB update my salary receiving_money
262
+ Can I top up with cash top_up_by_cash_or_cheque
263
+ I cannot seem to use my card. card_not_working
264
+ When did you start charging to make a withdrawal? How much is it now? I always thought it was free. cash_withdrawal_charge
265
+ Why is your exchange rate so bad? card_payment_wrong_exchange_rate
266
+ Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible? cancel_transfer
267
+ I was mugged. They took everything. I can't use the app. What do I do? lost_or_stolen_phone
268
+ What are the countries you support. country_support
269
+ I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash? pending_cash_withdrawal
270
+ I cannot seem to buy something online with my card? the payment comes back, what's going on? reverted_card_payment?
271
+ The exchange rate from my card payment isn't right. card_payment_wrong_exchange_rate
272
+ I have an emergency and lost my phone. I need help accessing my account. lost_or_stolen_phone
273
+ What currencies do you accept for adding money to my account? supported_cards_and_currencies
274
+ Can you tell me what the problem with my card is? It was declined at a restaurant today. card_not_working
275
+ What is the time period for money to be transferred? transfer_timing
276
+ What do I do if I think someone has used my card? compromised_card
277
+ Why is my identity not being verified? unable_to_verify_identity
278
+ How can I information on my limit for top-ups? top_up_limits
279
+ When the time is right will this automatically replenish my balance? automatic_top_up
280
+ I'm waiting for my transaction to complete. transfer_not_received_by_recipient
281
+ I am seeing in the App a some cash withdrawal that I did not do cash_withdrawal_not_recognised
282
+ Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please. reverted_card_payment?
283
+ Why did you charge me a fee when I made a transfer? transfer_fee_charged
284
+ Where is the top-up verification code located? verify_top_up
285
+ I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me? Refund_not_showing_up
286
+ Is top-up possible with Apple Pay? apple_pay_or_google_pay
287
+ Are there any restrictions for the disposable cards that I need to be aware of? disposable_card_limits
288
+ Am I allowed to carry an additional card? getting_spare_card
289
+ My package is taking too long to arrive and I don't want it anymore. Can I get a refund? request_refund
290
+ I'd like to open an account for my kids can I do that? age_limit
291
+ I did not do this payment card_payment_not_recognised
292
+ I sent a payment but it isn't showing up in the app transfer_not_received_by_recipient
293
+ How long does it take for a new purchase to stop being considered pending? pending_card_payment
294
+ What do I do if my top-up has not gone through? pending_top_up
295
+ I think the payment from my card was revereted reverted_card_payment?
296
+ How do I modify my details? edit_personal_details
297
+ Is there a way to link the card i just got? card_linking
298
+ Can i set up an auto top-up? automatic_top_up
299
+ What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this. wrong_amount_of_cash_received
300
+ Can friends I have top-up my account? topping_up_by_card
301
+ Is it possible to change from AUD to GBP? exchange_via_app
302
+ I deposited a cheque and its been days and I still haven't received the cash!! balance_not_updated_after_cheque_or_cash_deposit
303
+ I have been charged twice on my statement. transaction_charged_twice
304
+ What about an auto top-up, is that a option? automatic_top_up
305
+ I misplaced my phone so I can't use the app! Does this mean I can't use my card? lost_or_stolen_phone
306
+ The exchange rate for my payment last Saturday must be wrong because I was charged extra. card_payment_wrong_exchange_rate
307
+ What do I need in regards to identification? verify_my_identity
308
+ the exchange rate is wrong from something I got in another country card_payment_wrong_exchange_rate
309
+ I don't recognize this payment at all! Help! card_payment_not_recognised
310
+ What's the top-up limit? top_up_limits
311
+ Are you able to delete my account? terminate_account
312
+ I would like to reactivate my card that I previously reported lost. I located the card this morning. card_linking
313
+ Can you tell me about why the account I have was charged an extra 1$ extra_charge_on_statement
314
+ I need to order a new card. order_physical_card
315
+ Why was there a transfer fee on my account? transfer_fee_charged
316
+ I need a Visa and a Mastercard from you. visa_or_mastercard
317
+ Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already but same thing is happening. declined_transfer
318
+ I have questions about how to transfer money to my account. transfer_into_account
319
+ Where did the €1 fee in my statement come from extra_charge_on_statement
320
+ I need help with understanding why my card is not working. card_not_working
321
+ Will be Apple Watch be able to let me top up? apple_pay_or_google_pay
322
+ I was charged for getting cash. cash_withdrawal_charge
323
+ my money, where is it coming from? verify_source_of_funds
324
+ How can I set a new pin. change_pin
325
+ I think I was charged extra on my payment on last Saturday. Maybe the exchange rate was wrong? I'd like a refund. card_payment_wrong_exchange_rate
326
+ A transfer could not be completed. failed_transfer
327
+ What is the limit on disposable cards? disposable_card_limits
328
+ What is the proper way to activate a card? activate_my_card
329
+ I want to link my new card. Can you help? card_linking
330
+ Any chance of getting the card outside the UK? country_support
331
+ Where can I get a card in the EU? country_support
332
+ My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money! cash_withdrawal_not_recognised
333
+ Is there a reason my top-up has been cancelled? top_up_reverted
334
+ Help me! I don't know what my password is. passcode_forgotten
335
+ In my statement, there was an extra €1 fee extra_charge_on_statement
336
+ Can you tell me how to get AUD not GBP? exchange_via_app
337
+ can i verify my identity i the app verify_my_identity
338
+ My cheque is taking a while balance_not_updated_after_cheque_or_cash_deposit
339
+ I bought something and received it, but the payment went back to my account. Is the seller okay? reverted_card_payment?
340
+ The wrong exchange rate was applied to me while pulling out cash. wrong_exchange_rate_for_cash_withdrawal
341
+ My top up is giving me problems. What is wrong with it? top_up_failed
342
+ I see a $1 charge in a transaction. extra_charge_on_statement
343
+ What steps do I have to take to change my PIN? change_pin
344
+ My top-up funds aren't available yet. pending_top_up
345
+ When can I expect my card? card_delivery_estimate
346
+ My card is stolen. Help! lost_or_stolen_card
347
+ What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap. balance_not_updated_after_cheque_or_cash_deposit
348
+ The store card reader would not accept my card. declined_card_payment
349
+ What businesses can I use this card with? card_acceptance
350
+ Where can the cards be delivered? order_physical_card
351
+ what are limits to top up top_up_limits
352
+ When will I receive my card? card_delivery_estimate
353
+ Can I use your app to exchange between USD and GBP exchange_via_app
354
+ I deposited cash into my account and I'm having trouble seeing it on my account. balance_not_updated_after_cheque_or_cash_deposit
355
+ I didn't cancel my top-up. top_up_reverted
356
+ My card payment's cancelled reverted_card_payment?
357
+ My new card hasn't came in. card_arrival
358
+ There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added? card_payment_fee_charged
359
+ Hi, I tried to withdraw some money from an ATM and the machine was broken. It says that the transaction is still in progress. Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money. pending_cash_withdrawal
360
+ What is the fee for accepting money from a foreign country? exchange_charge
361
+ how long are my top ups pending pending_top_up
362
+ I got less money than I asked for. wrong_amount_of_cash_received
363
+ What fees are there for adding money using an international card top_up_by_card_charge
364
+ Why wouldn't the ATM give me my money? declined_cash_withdrawal
365
+ I was double charged at a restaurant can you take the second charge off? transaction_charged_twice
366
+ Money transfer help? How long? transfer_timing
367
+ Help me access the card I already got so I can information from it. card_linking
368
+ The passcode isn't working for me. passcode_forgotten
369
+ Is the 1 pound charge I can see an error or an incorrect entry? extra_charge_on_statement
370
+ I just deposited cash to my account and can't find it! balance_not_updated_after_cheque_or_cash_deposit
371
+ I made a payment with my card and it hasn't changed. How long do you think this will take? pending_card_payment
372
+ Is there any way to cancel a recent transfer? I did not mean to make it and need to make sure it does not go through. cancel_transfer
373
+ My top up didn't go through top_up_failed
374
+ I got this stupid fee after taking cash out, why? cash_withdrawal_charge
375
+ My card's expiration date is close. card_about_to_expire
376
+ When is my balance going to update, I just transferred some money balance_not_updated_after_bank_transfer
377
+ How come when I tried to pay contactless at the bus it didnt work? contactless_not_working
378
+ Why does my identity need verification? why_verify_identity
379
+ Can I choose from either Visa or Mastercard? visa_or_mastercard
380
+ There's an unauthorized cash withdraw cash_withdrawal_not_recognised
381
+ I don't need to transfer anymore and I want to cancel it. cancel_transfer
382
+ I think there's a purchase at a store that I didn't go to. card_payment_not_recognised
383
+ Can you accept my other card from the U.S.? It is the only other one I have. supported_cards_and_currencies
384
+ When I made a transfer I was charged extra. transfer_fee_charged
385
+ I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already. transfer_not_received_by_recipient
386
+ I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it declined_cash_withdrawal
387
+ A payment that I didn't make appears in my app. card_payment_not_recognised
388
+ Why did the ATM give me less money than what I requested? wrong_amount_of_cash_received
389
+ When will I have access to my pin number? get_physical_card
390
+ Send me my card now! ASAP card_delivery_estimate
391
+ On my disposable card, is there a transaction limit? disposable_card_limits
392
+ What is the price for an additional card? getting_spare_card
393
+ I need a single use card for shopping online get_disposable_virtual_card
394
+ How do I discontinue my account? terminate_account
395
+ I need a new card and I live in the United States. country_support
396
+ I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments? card_payment_fee_charged
397
+ I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again? contactless_not_working
398
+ There is a direct debit set up that I didn't create. direct_debit_payment_not_recognised
399
+ How can I open an account for my children? age_limit
400
+ What is the maximum number of transactions I can do with a disposable card? disposable_card_limits
401
+ Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain? top_up_reverted
402
+ What's the reason my new card hasn't come? card_arrival
403
+ How many digits identify the top-up verification code? verify_top_up
404
+ Whats the transfer process transfer_into_account
405
+ I was wondering, Can I get my pay in another currency? receiving_money
406
+ I was charged an incorrect exchange rate for a withdrawal. wrong_exchange_rate_for_cash_withdrawal
407
+ Can I change my card PIN? change_pin
408
+ How long is US delivery? card_delivery_estimate
409
+ How do I revert a transaction? cancel_transfer
410
+ What is the foreign exchange rate you will apply? exchange_rate
411
+ I would like my refund for this item I bought. request_refund
412
+ How do I transfer cash my into my account? transfer_into_account
413
+ I could not access my money at the ATM declined_cash_withdrawal
414
+ I am trying to transfer money and something is going wrong. failed_transfer
415
+ I believe that someone is using my card without my knowledge! compromised_card
416
+ I topped up but my money is not showing. Why is that? top_up_reverted
417
+ I'm sure I have enough money so why didn't the store accept my card? declined_card_payment
418
+ How do I get a new expiration date? card_about_to_expire
419
+ How do I use disposable cards? get_disposable_virtual_card
420
+ What reasons would a topup fail? top_up_failed
421
+ I attempted to get cash in the ATM but it was not authorized declined_cash_withdrawal
422
+ How long does it take for deliver to the US? card_delivery_estimate
423
+ What is the length of a transaction completion? transfer_not_received_by_recipient
424
+ How much is a physical card? order_physical_card
425
+ I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do? pending_top_up
426
+ I made a purchase but never expected to see a fee charged for the transaction. card_payment_fee_charged
427
+ I was charged for using my card? card_payment_fee_charged
428
+ If I don't have all my documents can they still verify my identity? verify_my_identity
429
+ If I were to use a European bank card for a top up, will I incur a charge? top_up_by_card_charge
430
+ Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem? beneficiary_not_allowed
431
+ How do I close my account? terminate_account
432
+ I want to change my PIN. change_pin
433
+ My app statement shows I took out cash from an ATM but I did not. What can I do? cash_withdrawal_not_recognised
434
+ Why are you asking so many questions about who I am why_verify_identity
435
+ I do not see the card PIN anywhere? get_physical_card
436
+ Can someone assist me with activating my card? activate_my_card
437
+ Is it possible for me to top up with Google Pay? apple_pay_or_google_pay
438
+ What is this extra fee that I got when I used my card to pay? card_payment_fee_charged
439
+ Can I stop a transaction? cancel_transfer
440
+ Can I reactivate my card? I reported it lost and found it this morning in my jacket. card_linking
441
+ How long will my transfer stay pending? pending_transfer
442
+ I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong? failed_transfer
443
+ The transfer I made isn't reflected in my balance balance_not_updated_after_bank_transfer
444
+ Where do I go to activate my card? activate_my_card
445
+ I deposited a check a few days ago and it's still not gone in! Please help me with this balance_not_updated_after_cheque_or_cash_deposit
446
+ hello I have lost my phone and I'm worried someone's going to steal money from me lost_or_stolen_phone
447
+ My card got charged twice for the same thing! transaction_charged_twice
448
+ When exchanging, how much are the rates? exchange_rate
449
+ Top up is not working even though I have my AMEX in apple pay. apple_pay_or_google_pay
450
+ I had to pay money for paying with my card. card_payment_fee_charged
451
+ why can't my beneficiary make transactions? beneficiary_not_allowed
452
+ I think my card is lost. What do I do? lost_or_stolen_card
453
+ Why is it required to verify my identity? why_verify_identity
454
+ What are the countries that you operate in? country_support
455
+ What is the handling fee for transfer? top_up_by_bank_transfer_charge
456
+ The app failed to verify me. unable_to_verify_identity
457
+ Is there any fees for top ups? top_up_by_card_charge
458
+ The exchange rate is incorrect for my cash withdrawal transaction. wrong_exchange_rate_for_cash_withdrawal
459
+ How do I add an existing card to the app? card_linking
460
+ Why won't you take my transfer, I keep getting an error message. beneficiary_not_allowed
461
+ I prefer to get a Mastercard. visa_or_mastercard
462
+ Am I allowed to hold money in multiple currencies? fiat_currency_support
463
+ Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working. declined_transfer
464
+ Can I increase my top-up maximum? top_up_limits
465
+ what is the exchange rate when i get cash wrong_exchange_rate_for_cash_withdrawal
466
+ Why was I charged a random fee for a transfer I made? transfer_fee_charged
467
+ I just bought an item and changed my mind. I have not received it yet how can I get refunded. Thank you. request_refund
468
+ Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge? transaction_charged_twice
469
+ I have an unknown debit charge in my statement, why? direct_debit_payment_not_recognised
470
+ How do I go about getting a refund? request_refund
471
+ Why did the ATM eat my card? card_swallowed
472
+ Why can't I transfer money to a beneficiary beneficiary_not_allowed
473
+ How can I exchange to EUR? fiat_currency_support
474
+ Is there any way I could open an account for my daughter? age_limit
475
+ The payment on my card shows as pending. pending_card_payment
476
+ I would like to receive a refund for something I bought. request_refund
477
+ i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong? balance_not_updated_after_cheque_or_cash_deposit
478
+ There is a payment with my card which i definitely did not do. card_payment_not_recognised
479
+ How can I dispute a direct debit transaction? direct_debit_payment_not_recognised
480
+ I'd like to know what the foreign exchange rate will be. exchange_rate
481
+ I am inquiring about your auto top up feature. automatic_top_up
482
+ My card was stolen and used to make several purchases. Please freeze my card so no one can use it. compromised_card
483
+ I need to figure out who has access to my card there are some payments I didn't make that are showing on the app. Could you please help? card_payment_not_recognised
484
+ What ATM accepts Mastercard? atm_support
485
+ Will I be charged for a cash withdrawal? cash_withdrawal_charge
486
+ How long will the transfer take? pending_transfer
487
+ Where can I change my PIN? change_pin
488
+ Are there any fees if I want to add money using an international card? top_up_by_card_charge
489
+ I would like to know what the restrictions are for the disposable cards. disposable_card_limits
490
+ Can I receive payment in another currency? receiving_money
491
+ I am not seeing recent cash withdrawal on my account. pending_cash_withdrawal
492
+ The top up failed top_up_failed
493
+ How long do transfers take to show up in my account? balance_not_updated_after_bank_transfer
494
+ How old do I need to be? age_limit
495
+ What is the age requirement? age_limit
496
+ Waiting for the cash I deposited this morning still balance_not_updated_after_cheque_or_cash_deposit
497
+ How does one send me money? receiving_money
498
+ My salary is in GBP, is this something I need to configure? receiving_money
499
+ how do i find top up for cash deposit top_up_by_cash_or_cheque
500
+ Do I get charged if I am receiving money? top_up_by_bank_transfer_charge
501
+ How do I find the top-up verification code? verify_top_up
502
+ My card has not come in the mail yet. card_arrival
503
+ I was charged the wrong exchange rate on a purchase card_payment_wrong_exchange_rate
504
+ I think my card has been compromised in some way. compromised_card
505
+ It says that my payment is pending, what does that mean? pending_card_payment
506
+ Why is the exchange rate wrong for my cash withdrawal? wrong_exchange_rate_for_cash_withdrawal
507
+ Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago? direct_debit_payment_not_recognised
508
+ How long does it take for transfers to process? I sent funds to a friend, and she says that she has not yet received anything. transfer_not_received_by_recipient
509
+ Changing my PIN change_pin
510
+ I must verify the source of my funds verify_source_of_funds
511
+ I need my card to be delivered fast card_delivery_estimate
512
+ do you have a fee for receiving a SEPA transfer? top_up_by_bank_transfer_charge
513
+ I cannot get my google pay to work. apple_pay_or_google_pay
514
+ What is the purpose of requiring my identification? why_verify_identity
515
+ There is a strange charge on my debit statement direct_debit_payment_not_recognised
516
+ It appears my transfer was declined. declined_transfer
517
+ Why is the transaction not posting? pending_transfer
518
+ I exchange currencies a lot. Can I get a discount? exchange_charge
519
+ Hello, I went ahead and checked my account details to be sure, and they are definitely correct. I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet. pending_transfer
520
+ In a month, my card will reach its expiration date, am I required to request the next card? card_about_to_expire
521
+ What are ways to test why my card might not be working? card_not_working
522
+ When will my pending payment finish? pending_card_payment
523
+ Hi, I have done a topup, but my money was reverted. Please look into this issue. top_up_reverted
524
+ There has been a red flag on my top up. top_up_failed
525
+ You can use it anywhere that accepts Mastercard. card_acceptance
526
+ I was trying to use contactless earlier, but it didn't work. contactless_not_working
527
+ Why is the refund not on my statement? Refund_not_showing_up
528
+ The atm didn'y give me all the cash wrong_amount_of_cash_received
529
+ If I am in China, can I still order a new card and if so, how? card_about_to_expire
530
+ How much are you going to charge me if I top up my US card? top_up_by_card_charge
531
+ Is there an age limit to when my child can use these services? age_limit
532
+ Can I receive payments in another currency? receiving_money
533
+ Its been 3 days, How long will my transfer take to get to my wallet? transfer_timing
534
+ I requested a refund but can't see it. Refund_not_showing_up
535
+ Can I link my card I previously received? card_linking
536
+ What kind of charges should I expect to exchange currencies? exchange_charge
537
+ My card got trapped inside an ATM, what should I do? card_swallowed
538
+ Could you please help me? I made my rent payment and have double checked that I sent it to the right account. The person receiving it says he has not received it but it shows complete on my side. transfer_not_received_by_recipient
539
+ I need to get some Euros for my holiday. Am I able to exchange some of my money? exchange_via_app
540
+ Help me activate my new card. activate_my_card
541
+ I transferred money and it hasn't come yet transfer_not_received_by_recipient
542
+ Can I get a Visa card? visa_or_mastercard
543
+ How is my card payment still pending? pending_card_payment
544
+ Why hasn't my account updated to reflect my current balance? balance_not_updated_after_bank_transfer
545
+ I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please? top_up_failed
546
+ Is there any way to get another card on the same account? getting_spare_card
547
+ I did not receive my full withdrawal amount wrong_amount_of_cash_received
548
+ do i need to wait for my card before i get pin get_physical_card
549
+ Why do I need to have my identity verified? why_verify_identity
550
+ How do I receive a disposable virtual card? get_disposable_virtual_card
551
+ I just transferred some money into my account and do not see it updated yet, can you assist? balance_not_updated_after_bank_transfer
552
+ How do I change my last name? edit_personal_details
553
+ Where are you present globally? country_support
554
+ Where can i exchange between GBP and USD exchange_via_app
555
+ Would it be possible to open up an account for children? age_limit
556
+ Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened? top_up_reverted
557
+ What is the procedure of unblocking my PIN? pin_blocked
558
+ I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service transfer_fee_charged
559
+ Where do I go to terminate my account? terminate_account
560
+ Someone took my card without my permission. lost_or_stolen_card
561
+ I would like to know how much I can top-up. top_up_limits
562
+ Where are the ATMs that I can use Mastercard? atm_support
563
+ When will you be taking orders for disposable virtual cards? get_disposable_virtual_card
564
+ I need a refund for something I bought. request_refund
565
+ Can this app exchange American and English currency? exchange_via_app
566
+ There is a direct debit that I didn't set up, what should I do? direct_debit_payment_not_recognised
567
+ Can I top up using cash? top_up_by_cash_or_cheque
568
+ How do I go about exchanging currencies with this app? exchange_via_app
569
+ Do all businesses take this card? card_acceptance
570
+ Is there a fee for transferring money transfer_fee_charged
571
+ Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message beneficiary_not_allowed
572
+ This is not right, I was told I could take out cash at the ATM for free? cash_withdrawal_charge
573
+ Why won't the machine accept my card anymore? card_not_working
574
+ I can't find my code passcode_forgotten
575
+ Which fiat currencies are supported for holding and exchanging? fiat_currency_support
576
+ I just pulled money out of the ATM and was charged a fee, WHy? cash_withdrawal_charge
577
+ I made a transaction at an atm and was charged extra for it. cash_withdrawal_charge
578
+ How can I transfer money to this account from another bank? transfer_into_account
579
+ What card types can I choose from? visa_or_mastercard
580
+ It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once. declined_transfer
581
+ I took out some cash from the ATM but it is still showing the transaction is pending. pending_cash_withdrawal
582
+ I haven't received my virtual card yet!! getting_virtual_card
583
+ Are there any fiat currencies that you will not work with? fiat_currency_support
584
+ The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue? failed_transfer
585
+ Why is the payment I made still pending? pending_card_payment
586
+ Visa and Mastercard can both be received from you? visa_or_mastercard
587
+ I would like to pay by cheque. top_up_by_cash_or_cheque
588
+ I want to top up by transfering accounts, What do I do? transfer_into_account
589
+ My card arrived but I don't know how to get my PIN. get_physical_card
590
+ I don't know how to verify my identity. verify_my_identity
591
+ Is there a fee to get an actual card? order_physical_card
592
+ I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now? wrong_amount_of_cash_received
593
+ I transferred some money but the balance stayed the same. balance_not_updated_after_bank_transfer
594
+ THere is some cash that is showing up on my app. cash_withdrawal_not_recognised
595
+ Why has my card payment not yet been applied to my account? pending_card_payment
596
+ Can I exchange currencies with the app? exchange_via_app
597
+ There was an unexpected fee for my cash withdrawal! cash_withdrawal_charge
598
+ Why has another fee been placed on my statement? extra_charge_on_statement
599
+ Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account. cancel_transfer
600
+ The payment for the card did not go through declined_card_payment
601
+ The money that I have transferred hasn't arrived yet. balance_not_updated_after_bank_transfer
602
+ Is there a way to track the new card you sent me? card_arrival
603
+ Where is my last money transaction transfer_not_received_by_recipient
604
+ My card payment has been declined declined_card_payment
605
+ Why hasn't the transaction I did to my friend arrive yet? transfer_not_received_by_recipient
606
+ I was just shopping online for some tickets and the payment was declined by you. Why has this happened? I am certain I have the right amount of funds in my account. declined_card_payment
607
+ I want to revert a transaction I did this morning cancel_transfer
608
+ There was an extra fee when I was at the ATM. Why? cash_withdrawal_charge
609
+ Exchange rate for my card payment is wrong card_payment_wrong_exchange_rate
610
+ Can you explain why I was charged extra when I used the card? card_payment_fee_charged
611
+ There is an unexplained $1 charge on my statement, can you please explain this to me? extra_charge_on_statement
612
+ I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message. beneficiary_not_allowed
613
+ How can I verify my top up? verify_top_up
614
+ Is there a transaction limit for a disposable card? disposable_card_limits
615
+ I want to start using my card. activate_my_card
616
+ How can I change my information? edit_personal_details
617
+ Can I get the Mastercard? visa_or_mastercard
618
+ Is topping up with Apple Pay possible? apple_pay_or_google_pay
619
+ My top up is not showing up in my wallet! topping_up_by_card
620
+ How is my ATM deposit not available yet? pending_cash_withdrawal
621
+ I asked for cash but I did not receive all the funds wrong_amount_of_cash_received
622
+ Where is my virtual card? getting_virtual_card
623
+ What is the price for a physical card? order_physical_card
624
+ If I am running low on credit can I auto top up? automatic_top_up
625
+ Where did the money I deposit go?? balance_not_updated_after_cheque_or_cash_deposit
626
+ I'm due a refund and it is not on my statement. Refund_not_showing_up
627
+ Will I be charged for topping up? top_up_by_card_charge
628
+ When I was transferring money I was charged extra why? transfer_fee_charged
629
+ Can you tell me why I wasn't able to complete my transfer? failed_transfer
630
+ Please help me figure out the reason for the odd withdrawal amount from my account? cash_withdrawal_not_recognised
631
+ Should I order a new card before I freeze my original one? compromised_card
632
+ what is the matter? direct_debit_payment_not_recognised
633
+ How do I get a real card? order_physical_card
634
+ How long will I have to wait for my money to be in my account? transfer_timing
635
+ I'm still waiting for a money transfer to show. pending_transfer
636
+ I left my phone at the hotel. lost_or_stolen_phone
637
+ My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it. top_up_reverted
638
+ Can I use my account without verifying identity? why_verify_identity
639
+ Can another family member hold a card for this account in addition to mine? getting_spare_card
640
+ Where is my top-up generated from? verify_source_of_funds
641
+ I transferred money from the US, How long does it take? transfer_timing
642
+ Is it normal to get charged extra when i use my card? card_payment_fee_charged
643
+ My top-up appears to be pending. pending_top_up
644
+ How come I can't put money in my top up account? top_up_reverted
645
+ Why did the ATM cancel my transaction declined_cash_withdrawal
646
+ I'm going to cancel a purchase. request_refund
647
+ What exchange rate is it? exchange_rate
648
+ Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late. direct_debit_payment_not_recognised
649
+ If I want to send out more cards, do you charge extra for that? getting_spare_card
650
+ I can't see my Google Pay top up. Is it not working correctly? apple_pay_or_google_pay
651
+ Where am I able to get my PIN unblocked? pin_blocked
652
+ Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account top_up_reverted
653
+ Can I get a physical card order_physical_card
654
+ Why was my payment declined? I keep trying my card but it's not working. declined_card_payment
655
+ DO I have to be 18 to open an account? age_limit
656
+ I went to top up my card and it was cancelled. top_up_reverted
657
+ I wasn't able to withdraw money at an ATM declined_cash_withdrawal
658
+ Why have I been charged a fee for cash withdrawal? cash_withdrawal_charge
659
+ Am I able to top up with Apple Pay? apple_pay_or_google_pay
660
+ I tried to get funds in hard cash but it was rejected! declined_cash_withdrawal
661
+ Is there a limit on disposable cards? disposable_card_limits
662
+ Is there a fee for topping up by charge card? top_up_by_card_charge
663
+ Can topping up be automatic? automatic_top_up
664
+ I transferred money, but I think I've been charged a fee for it? transfer_fee_charged
665
+ I would like to give another card to my daughter, how can I proceed? getting_spare_card
666
+ How does the exchange rate work? exchange_rate
667
+ Why are my transfers getting declined? declined_transfer
668
+ Will I get charged for sending out more cards? getting_spare_card
669
+ How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this? declined_cash_withdrawal
670
+ why would a merchant refuse a payment reverted_card_payment?
671
+ Am I supposed to verify my identity? why_verify_identity
672
+ Could you please put a freeze on my card? There are some payments on it that I don't know where they came from. card_payment_not_recognised
673
+ Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message. beneficiary_not_allowed
674
+ why does it take so long to verify my id unable_to_verify_identity
675
+ How can I hold and exchange fiat currencies? fiat_currency_support
676
+ I have been waiting for my top-up to complete and it still hasn't gone through. pending_top_up
677
+ I would like a virtual card...how do I get one? getting_virtual_card
678
+ What is this card payment, I do not recognize it. card_payment_not_recognised
679
+ Will you help me unblock my pin after putting in the wrong pin too many times? pin_blocked
680
+ I've been waiting for a top up to come through for over an hour and I need the funds now. pending_top_up
681
+ What is the source of the money in my account? verify_source_of_funds
682
+ Can I have my money refunded for an item request_refund
683
+ Is there a daily auto top-up limit? automatic_top_up
684
+ My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it? pending_transfer
685
+ I no longer have my phone. lost_or_stolen_phone
686
+ phone is gone, dont want others to access account information lost_or_stolen_phone
687
+ Is there a Mastercard ATM nearby? atm_support
688
+ make my account go away terminate_account
689
+ I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this? card_payment_fee_charged
690
+ I lost my passcode. passcode_forgotten
691
+ My payment was cancelled reverted_card_payment?
692
+ what are weekend rates for getting cash wrong_exchange_rate_for_cash_withdrawal
693
+ What do I need to do to receive my payroll in the account? receiving_money
694
+ When I received my cash; they had my exchange rate incorrect. wrong_exchange_rate_for_cash_withdrawal
695
+ how many transactions can go on a disposable card? disposable_card_limits
696
+ What should I do once my card expires? card_about_to_expire
697
+ Hi there, I came across a problem with my top up and my money is missing, was there a system error? top_up_reverted
698
+ How do I activate my card that just arrived? activate_my_card
699
+ I did a payment but it was reverted by the app reverted_card_payment?
700
+ Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me? card_payment_wrong_exchange_rate
701
+ I prefer using Mastercard, can I substitute? visa_or_mastercard
702
+ Are there restrictions to transfers to certain accounts? beneficiary_not_allowed
703
+ A fee shouldn't apply to me if my card was stolen. lost_or_stolen_card
704
+ Why is my friend not getting a transaction arrival yet? transfer_not_received_by_recipient
705
+ What is the longest a US transfer should take to appear in my account? transfer_timing
706
+ Are you ripping people off with the exchange rate? It can't be that atrocious between banks. card_payment_wrong_exchange_rate
707
+ What countries are getting support? country_support
708
+ My card payment was reverted reverted_card_payment?
709
+ What will happen after my card expires? card_about_to_expire
710
+ Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances. card_payment_fee_charged
711
+ I would like to use cash to make a top-up? top_up_by_cash_or_cheque
712
+ I was supposed to receive my new card by now, but it hasn't came in. card_arrival
713
+ You have declined my payment. declined_card_payment
714
+ Can you let me know why my cash withdrawal is still pending? pending_cash_withdrawal
715
+ How do I get this damn virtual card to work? virtual_card_not_working
716
+ Some cash withdrawal that I didn't make showed up in the app. cash_withdrawal_not_recognised
717
+ I did not ask for the amount of cash that I received. wrong_amount_of_cash_received
718
+ Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket. card_linking
719
+ I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away. cancel_transfer
720
+ Tell me why my card payment would be reverted. reverted_card_payment?
721
+ I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked. Should this not be faster than this? balance_not_updated_after_cheque_or_cash_deposit
722
+ Why can I not make a transfer? failed_transfer
723
+ I think there was an error in your exchange rate. card_payment_wrong_exchange_rate
724
+ I'm not sure why my card didn't work declined_card_payment
725
+ It can take between 10 minutes to an hour before you hear back from us about the verification result. Please try again if your verification fails. Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account. unable_to_verify_identity
726
+ When I use my card, it says decline? declined_card_payment
727
+ Help my find the verification code on a top-up. verify_top_up
728
+ How do I make my top up complete? pending_top_up
729
+ Will I be charged for exchanging foreign currencies? exchange_charge
730
+ How do I add my new card to the app? card_linking
731
+ I moved to a new city and need to change my address edit_personal_details
732
+ I am still awaiting the money I put into my account this morning. balance_not_updated_after_cheque_or_cash_deposit
733
+ I can't verify identity through the app. unable_to_verify_identity
734
+ I don't understand why my payment was declined. I thought everything was ok. declined_card_payment
735
+ Why is a transfer I did recently still processing? pending_transfer
736
+ Where's the button to top up with a cheque? top_up_by_cash_or_cheque
737
+ My refund isn't showing up Refund_not_showing_up
738
+ A foreign purchase I made has the incorrect rate applied to it. card_payment_wrong_exchange_rate
739
+ Am I able to change my PIN at certain cash machines? change_pin
740
+ What countries are you available in? country_support
741
+ Which part of the app do I order virtual cards from? getting_virtual_card
742
+ I was charged a fee when I transferred my funds, why? transfer_fee_charged
743
+ How do I order a new card if my current one is about to expire? card_about_to_expire
744
+ It declined my transfer. declined_transfer
745
+ Your exchange rate was off. I was charged extra on my payment that I made last Saturday. card_payment_wrong_exchange_rate
746
+ I tried using my credit card with top up but it didn't work! I thought it was supposed to? top_up_failed
747
+ Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online. declined_transfer
748
+ I need help from someone in your department with finding my nearest ATM. atm_support
749
+ Do I get a discount if I exchange currencies a lot? exchange_charge
750
+ Why did you charge me extra? extra_charge_on_statement
751
+ I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did. Help! wrong_amount_of_cash_received
752
+ Why has my money been returned back to my card. reverted_card_payment?
753
+ I don't have a way to prove my identity. unable_to_verify_identity
754
+ Can you tell me what I need for identity validation? verify_my_identity
755
+ I checked the app and there is a payment that I don't recognize. card_payment_not_recognised
756
+ I only made one transaction at this place, but it's appearing multiple times. transaction_charged_twice
757
+ Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending? pending_top_up
758
+ what is the exchange rate for foreign ATMs wrong_exchange_rate_for_cash_withdrawal
759
+ I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it? request_refund
760
+ I only have one more US credit card, is it accepted? supported_cards_and_currencies
761
+ Can you tell me why a cheque deposit isn't showing in my balance? balance_not_updated_after_cheque_or_cash_deposit
762
+ Do you have the option for a disposable virtual card? get_disposable_virtual_card
763
+ I still don't have a card. How do I get one? order_physical_card
764
+ How do I link the new card that I just got from you guys? card_linking
765
+ I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash? pending_cash_withdrawal
766
+ What happens with the duplicate charge in my account? transaction_charged_twice
767
+ To many charges on my card how do I go about fixing that? transaction_charged_twice
768
+ why is there a service fee on my statement? extra_charge_on_statement
769
+ Tell me why there is an extra charge when I used an ATM? cash_withdrawal_charge
770
+ I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it declined_cash_withdrawal
771
+ I am unable to use my card for some reason. card_not_working
772
+ Is there a way to find an ATM around me? atm_support
773
+ Why is the exchange rate different than expected on my transaction? wrong_exchange_rate_for_cash_withdrawal
774
+ Why was my transaction declined? failed_transfer
775
+ I have a cash withdrawal that I don't recognize. cash_withdrawal_not_recognised
776
+ Why do I need to verify a top-up? verify_top_up
777
+ How do I protect my phone from someone using it after I lost it. lost_or_stolen_phone
778
+ Must I verify my identity? why_verify_identity
779
+ How do I verify the top up? verify_top_up
780
+ Tell me more about getting a virtual disposable card. get_disposable_virtual_card
781
+ I prefer Visa, can I get that instead? visa_or_mastercard
782
+ Why is the cash withdraw I made shown as pending? pending_cash_withdrawal
783
+ Help me verify my identification. unable_to_verify_identity
784
+ Can you help me track my card? card_arrival
785
+ How do I go forth on holding money in multiple currencies? fiat_currency_support
786
+ My daughter needs an acount. age_limit
787
+ A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened? transfer_fee_charged
788
+ Just received my replacement card, what steps do i need to take to activate it? activate_my_card
789
+ Why is my transfer stuck on pending? pending_transfer
790
+ What does a 'pending payment' mean? pending_card_payment
791
+ I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long. I know that I have the correct account details, so that isn't the problem. pending_transfer
792
+ There is a cash withdrawal on my statement that I don't recognize cash_withdrawal_not_recognised
793
+ When will I see an updated balance after a transfer? balance_not_updated_after_bank_transfer
794
+ I need a second card on this account for my daughter. getting_spare_card
795
+ How long does it take transfers from Europe to complete? transfer_timing
796
+ There are transactions that I did not make on my account, I think someone has my information. compromised_card
797
+ Could you tell me about the restrictions that are on the disposable cards? disposable_card_limits
798
+ This morning, I tried to send money to my friends several times but each time the transfer fails. Why does it keep failing? The transfer gets rejected but I do not know what is causing it to be rejected. failed_transfer
799
+ Can I use my Apple Watch to pay for gas? apple_pay_or_google_pay
800
+ Is there a limit on how much I can top up? top_up_limits
801
+ there were two of the same charge to my account transaction_charged_twice
802
+ What are the charges if I exchange foreign currency? exchange_charge
803
+ My new card has arrived, what's the activation procedure? activate_my_card
804
+ There's something wrong on my bill. A transfer fee should never have been added. transfer_fee_charged
805
+ Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive. balance_not_updated_after_bank_transfer
806
+ My cards were stolen lost_or_stolen_phone
807
+ Do I need to re-apply to order a new card when my old one's about to expire? card_about_to_expire
808
+ Can I change my in at all ATM's? change_pin
809
+ My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card. compromised_card
810
+ What countries have access to this service. country_support
811
+ Can I have a discount if I exchange currency often? exchange_charge
812
+ How long does transfers take? balance_not_updated_after_bank_transfer
813
+ Is there a few for exchanging foreign currencies? exchange_charge
814
+ Is there a charge for receiving money? top_up_by_bank_transfer_charge
815
+ I want to top up by using a credit card, which ones do you support? supported_cards_and_currencies
816
+ I can't seem to be able to use my card card_not_working
817
+ There's a $200 withdrawal on my statement that seems fishy to me. cash_withdrawal_not_recognised
818
+ Why is my transfer not showing balance_not_updated_after_bank_transfer
819
+ How do I find the code needed in order to verify my top-up card? verify_top_up
820
+ I want to reactivate my card, I found it after thinking it was lost. card_linking
821
+ There is money missing from my account. cash_withdrawal_not_recognised
822
+ Show me how to look at the source of my current funds? verify_source_of_funds
823
+ I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about? extra_charge_on_statement
824
+ Why would a merchant revert a card payment? reverted_card_payment?
825
+ I would like to get additional physical cards at this time getting_spare_card
826
+ The amount of cash I selected to withdraw is different than what I received. wrong_amount_of_cash_received
827
+ I tried withdrawing money in another country and the exchange rate was wrong. wrong_exchange_rate_for_cash_withdrawal
828
+ Please tell me how to get a refund for something I bought. request_refund
829
+ I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this? lost_or_stolen_card
830
+ Can I add to my account using a cheque? top_up_by_cash_or_cheque
831
+ My transfer has not arrived. transfer_not_received_by_recipient
832
+ I was unable to transfer money from my account. failed_transfer
833
+ your company is awful, i would like to delete my account please terminate_account
834
+ The ATM didn't give me the amount I asked for wrong_amount_of_cash_received
835
+ Why do I have a strange payment on my statement? card_payment_not_recognised
836
+ I need to renew a card that's about to expire card_about_to_expire
837
+ Report stolen card lost_or_stolen_card
838
+ I think I lost my phone. Is there a way to prevent anyone from getting into my account on it? lost_or_stolen_phone
839
+ My cash withdrawal was declined. Why? declined_cash_withdrawal
840
+ I just transferred some money. Why was I charged a fee? transfer_fee_charged
841
+ Can I pick between Visa and Mastercard? visa_or_mastercard
842
+ Will you accept my credit card? supported_cards_and_currencies
843
+ Can you tell me how I go about activating a new card? activate_my_card
844
+ Where is the cash I deposited? balance_not_updated_after_cheque_or_cash_deposit
845
+ Cancelling a transaction cancel_transfer
846
+ I need assistance with understanding which fiat currencies that you support. fiat_currency_support
847
+ If I bought something I didn't like, can I get a refund? request_refund
848
+ When will the money from a transfer be made available on my account? transfer_timing
849
+ Where do I access the auto top-up function? automatic_top_up
850
+ how much does it cost to add money to my card top_up_by_card_charge
851
+ Where can I find the verification code for the card top-up? verify_top_up
852
+ What is the verification process used for? verify_top_up
853
+ I sent some money but the intended recipient says it hasn't arrived transfer_not_received_by_recipient
854
+ I'm expecting to see a cash withdrawal but I'm still waiting. pending_cash_withdrawal
855
+ May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please? declined_card_payment
856
+ How often can I top up my account? top_up_limits
857
+ show me how to top up topping_up_by_card
858
+ I don't recognize what this payment on my statement would be for. card_payment_not_recognised
859
+ My disposable virtual card was rejected. virtual_card_not_working
860
+ How much will it cost me for a SEPA transfer? top_up_by_bank_transfer_charge
861
+ Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete. pending_card_payment
862
+ Was there a problem with topping up? top_up_failed
863
+ Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees? wrong_exchange_rate_for_cash_withdrawal
864
+ I would like to get an item refunded request_refund
865
+ Can you tell me what currencies I can use to add money? supported_cards_and_currencies
866
+ My card is about to expire. Are there any costs with a replacement card? How quick do you mail it to me? card_about_to_expire
867
+ please help me with this transfer, for some reason i can't transfer to a cryptocurency account declined_transfer
868
+ How do I know where my funds come from? verify_source_of_funds
869
+ How do I top up my account using transfer? transfer_into_account
870
+ How do I know when my new card is going to arrive? card_arrival
871
+ My product was faulty. request_refund
872
+ I am trying to transfer and it has been stopped why is that beneficiary_not_allowed
873
+ What documents are required for proof of identity? verify_my_identity
874
+ Can my PIN be changed in any cash machine? change_pin
875
+ I want a new card getting_spare_card
876
+ I've been charged an extra £1 and I don't know why extra_charge_on_statement
877
+ What does the €1 fee mean? extra_charge_on_statement
878
+ What is needed for identity verification? verify_my_identity
879
+ I don't understand why I was charged an additional fee for this service. Can you clarify? card_payment_fee_charged
880
+ There is a missing transfer on my account balance_not_updated_after_bank_transfer
881
+ My account is locked because I used the wrong pin too many times. Please help.p pin_blocked
882
+ Why hasn't my money transfer showed up yet? balance_not_updated_after_bank_transfer
883
+ My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately. compromised_card
884
+ Why am I being charged again? transaction_charged_twice
885
+ I withdrew some cash and the exchange rate seems to be wrong. wrong_exchange_rate_for_cash_withdrawal
886
+ The exchange rate looks wrong on a holiday purchase card_payment_wrong_exchange_rate
887
+ I topped up my account but the app failed to process it. top_up_failed
888
+ With this app, will I be able to exchange currency? exchange_via_app
889
+ Why is my card payment still pending? pending_card_payment
890
+ Why can I not choose the card i want? visa_or_mastercard
891
+ Where do I get a disposable card get_disposable_virtual_card
892
+ Can I use my apple watch to top-up? apple_pay_or_google_pay
893
+ Can I make an account for my daughter? age_limit
894
+ I was charged twice for a few things this week when I only bought one. What do I do? transaction_charged_twice
895
+ I would like to delete my account. I'm not happy with the service you're providing terminate_account
896
+ Why do I need to verify my account? why_verify_identity
897
+ What's the transfer time from Europe? transfer_timing
898
+ Can you tell me how to get my card on the app? card_linking
899
+ Can I top up using my apple watch? apple_pay_or_google_pay
900
+ If my phone was stolen, do I need to do anything? lost_or_stolen_phone
901
+ What is the process when my card is due to expire? card_about_to_expire
902
+ How can I find a way to transfer money without it being rejected? declined_transfer
903
+ I have no way to prove my identity. unable_to_verify_identity
904
+ There is an urgent transfer I need to make from China. How long will it take to get it processed? transfer_timing
905
+ I made a top up yesterday but it's still pending. pending_top_up
906
+ The applied exchange rate is wrong for the cash I got abroad. wrong_exchange_rate_for_cash_withdrawal
907
+ There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou direct_debit_payment_not_recognised
908
+ Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about. card_payment_fee_charged
909
+ Why haven't I gotten my payment yet? pending_card_payment
910
+ I would like to top up via credit card, which credit cards do you support? supported_cards_and_currencies
911
+ I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds. card_payment_wrong_exchange_rate
912
+ Has my top up gone through? pending_top_up
913
+ How can I check on the status of my new card? card_arrival
914
+ Please explain the extra fee when I paid with the card. card_payment_fee_charged
915
+ I was charged an extra dollar on my account and would like to know the reason. extra_charge_on_statement
916
+ I can't find how to top up my account with a check. Where is that? top_up_by_cash_or_cheque
917
+ My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this? extra_charge_on_statement
918
+ I requested $100 but only got $20 wrong_amount_of_cash_received
919
+ Where do I go to see the source of my available money? verify_source_of_funds
920
+ Is there an alternative to a physical card? getting_virtual_card
921
+ I need a transaction reversed from my account. transaction_charged_twice
922
+ why hasn't my virtual card arrived? getting_virtual_card
923
+ I was only given $20 when I tried to get $100 wrong_amount_of_cash_received
924
+ I need your help immediately. There is a 500£ cash withdrawal that I know nothing about. I think my account has become compromised. cash_withdrawal_not_recognised
925
+ I noticed a charge for a transfer. Why is this? Is it because I did an international transfer? transfer_fee_charged
926
+ There was an extra fee when I paid with my card, why was i charged this extra fee? card_payment_fee_charged
927
+ how do i get a pin for my card get_physical_card
928
+ I was checking my statement and my top-up has been reverted top_up_reverted
929
+ There is a fee from a transfer that is not supposed to be here! transfer_fee_charged
930
+ I was checking the app for my account and I noticed there is an authorized charge on it. I haven't used my card today, so I know I didn't do it. I would like the transaction reversed and the money replaced. direct_debit_payment_not_recognised
931
+ There is a direct debit transaction that I did not authorize direct_debit_payment_not_recognised
932
+ Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account? transaction_charged_twice
933
+ What's the limit for auto top-up? automatic_top_up
934
+ How do I get a refund for something I bought? request_refund
935
+ Am I able to do a SWIFT transfer with you? top_up_by_bank_transfer_charge
936
+ How will I know when I can use the auto top-up feature? automatic_top_up
937
+ I need to reverse a transaction cancel_transfer
938
+ Is my card actually working? It's the first time I tried using it declined_cash_withdrawal
939
+ I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain? direct_debit_payment_not_recognised
940
+ google pay top up did not work apple_pay_or_google_pay
941
+ Can I top up using my cheque? top_up_by_cash_or_cheque
942
+ What is the number of transactions for one disposable card? disposable_card_limits
943
+ Why did the cash deposit not show up in my account? balance_not_updated_after_cheque_or_cash_deposit
944
+ I'd like to know what you guys look at to decide an exchange rate exchange_rate
945
+ I don't know what my passcode is, can you help? passcode_forgotten
946
+ What is the procedure for activating this card? activate_my_card
947
+ Can I order a new card? Mine is about to expire. card_about_to_expire
948
+ Is there a way to get a virtual card? getting_virtual_card
949
+ Why does my transfer still say it is pending? pending_transfer
950
+ I need to get hold of a physical card? order_physical_card
951
+ I was denied cash at an ATM declined_cash_withdrawal
952
+ Is there a tracking number for the card? card_arrival
953
+ I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem? declined_transfer
954
+ I'm supposed to have a refund but it isn't there Refund_not_showing_up
955
+ I think my card payment has been refunded reverted_card_payment?
956
+ How long will a transfer from the US take? transfer_timing
957
+ A payment is showing twice. Why is that? transaction_charged_twice
958
+ Is there an extra fee for using an ATM? cash_withdrawal_charge
959
+ Is my PIN sent separably? get_physical_card
960
+ Can I use your app to exchange USD for GBP? exchange_via_app
961
+ Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply. wrong_exchange_rate_for_cash_withdrawal
962
+ How can I transfer some money into a foreign account? transfer_into_account
963
+ Everything was stolen from me. I can't use the app. Please advise. lost_or_stolen_phone
964
+ I noticed my transfer was declined. declined_transfer
965
+ How do I delete my account now terminate_account
966
+ what do I need to do if the ATM kept my card? card_swallowed
967
+ How simple is it to transfer money into my account? transfer_into_account
968
+ What do I do if my Google pay top up isn't working? apple_pay_or_google_pay
969
+ I think I was charged by mistake on my debit statement. direct_debit_payment_not_recognised
970
+ While abroad, I got cash, and the exchange rate applied is wrong. wrong_exchange_rate_for_cash_withdrawal
971
+ How long do bank transfers usually take? balance_not_updated_after_bank_transfer
972
+ Please verify my top-up card verify_top_up
973
+ I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account? reverted_card_payment?
974
+ Can I track my card while it is in the process of delivery? card_arrival
975
+ I'm confused as to why my transfer is still listed as pending on the website. pending_transfer
976
+ I have my card now how do I activate it? activate_my_card
977
+ Why was I unable to complete my transfer? failed_transfer
978
+ I attempted to get cash in the ATM but I was denied declined_cash_withdrawal
979
+ Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain? cash_withdrawal_charge
980
+ When I bought something abroad, the exchange rate was wrong. card_payment_wrong_exchange_rate
981
+ would I need to pay extra for exchanging currencies? exchange_charge
982
+ My new card just arrived, how can I activate it? activate_my_card
983
+ Why can't I complete my transfer? failed_transfer
984
+ is my pin the same as my passcode get_physical_card
985
+ Why can't I make multiple payments with my virtual card? virtual_card_not_working
986
+ I withdrew cash and was charged cash_withdrawal_charge
987
+ I could not get the top-up to go through top_up_failed
988
+ Will my card work at all merchant locations? card_acceptance
989
+ Is there a reason my transfer failed? failed_transfer
990
+ Where in the app do I go to verify my identity? verify_my_identity
991
+ I am seeing in the App a diret debit that its not mine direct_debit_payment_not_recognised
992
+ How do I authenticate my top-up? verify_top_up
993
+ Where can I use this card? card_acceptance
994
+ You've incorrectly calculated the exchange rate for my cash withdrawal wrong_exchange_rate_for_cash_withdrawal
995
+ I would like to change my name after marriage. edit_personal_details
996
+ I paid with card and I was charged a fee card_payment_fee_charged
997
+ Is it possible to transfer money to my credit card? topping_up_by_card
998
+ I've just been married and need to update my name edit_personal_details
999
+ How does someone else top up my account topping_up_by_card
1000
+ Why is the payment from my card still pending? pending_card_payment
1001
+ I wanted to take out $100 but I only got $20. wrong_amount_of_cash_received
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