diff --git "a/test.tsv" "b/test.tsv" new file mode 100644--- /dev/null +++ "b/test.tsv" @@ -0,0 +1,3091 @@ +text label +Can I exchange currencies with this app? exchange_via_app +My daughter would like a card as well, how can we make this happen? getting_spare_card +What countries can I travel to and have access to their currencies? fiat_currency_support +Think someone has took money out with my card. What shall I do? cash_withdrawal_not_recognised +What is the number of days I have to wait for my Europe transfer? transfer_timing +How can I unblock a blocked pin number for my account? pin_blocked +Something went wrong with my withdrawal. The amount of money isn't right. wrong_amount_of_cash_received +How can I check the source of my fund? verify_source_of_funds +What should I do if I see a payment I didn't make? card_payment_not_recognised +How do I freeze my bank card, as there has been a strange withdrawal? cash_withdrawal_not_recognised +I need to find out why my transfer didn't get there. transfer_not_received_by_recipient +My phone is lost. What do I do to prevent someone from using the app? lost_or_stolen_phone +Someone stole my phone. lost_or_stolen_phone +Can I get a card even if I live outside the UK? country_support +I ordered a card a week ago, and it's still not here. What do I do? card_arrival +How many transactions can I do with one disposable card? disposable_card_limits +can i do a transfer with swift top_up_by_bank_transfer_charge +What if I need multiple disposable cards? disposable_card_limits +What is the reason for this fee I got after a simple cash withdrawal? cash_withdrawal_charge +Please help me to know the status of my card payment as its pending since a while. pending_card_payment +Is Visa or Mastercard available? visa_or_mastercard +How can I get a new card ASAP to replace an old, soon to expire one? card_about_to_expire +Why was I charged extra for transferring money? transfer_fee_charged +How do I re-add a card to the app? card_linking +Why isn't my transfer going through? I get a message saying it's not possible. I've had no issues in the past. beneficiary_not_allowed +I don't understand why it says I have to verify the top-up. verify_top_up +How do I use a disposable virtual card? get_disposable_virtual_card +The app is showing an ATM withdrawl that I didn't make. cash_withdrawal_not_recognised +what is the exchange rate? exchange_rate +I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money Refund_not_showing_up +I believe my credit card was stolen. lost_or_stolen_card +lost phone, dont want others to access account lost_or_stolen_phone +I have a pending cash withdrawal pending_cash_withdrawal +How much does it cost to exchange currencies? exchange_charge +Is there a charge for a foreign currency exchange? exchange_charge +I withdrew money but the full amount wasn't dispensed. wrong_amount_of_cash_received +We need both a visa and a Mastercard. visa_or_mastercard +Do ATM cash withdrawals carry a charge now? They've been free in the past, but all of a sudden I have to pay to make ATM withdrawals? cash_withdrawal_charge +What kind of foreign exchange rate will I get when I exchange my money? exchange_rate +If my transfer is from Europe how long will it take? transfer_timing +Why is identity verification mandatory? why_verify_identity +Where are my funds being sourced from? verify_source_of_funds +Why hasn't my transfer been made? failed_transfer +I no longer live at my address on file, how do I change it? edit_personal_details +I have a new card and I want to activate it activate_my_card +How do I order a new card before It expires? card_about_to_expire +Are there extra charges for exchanging currency? exchange_charge +My card payment is still pending. pending_card_payment +How long will it take for my ID to verify? unable_to_verify_identity +I don't find your services useful anymore, how do I delete my account? terminate_account +I would like an account for my children, how do I go about doing this? age_limit +Are there charges for topping up US cards? top_up_by_card_charge +What is the time frame for a transfer from the US? transfer_timing +Where can I exchange my money for EUR? fiat_currency_support +Do you support any currency? fiat_currency_support +Will it cost more money if my currency needs to be exchanged? exchange_charge +My transfer appeared not to work. failed_transfer +Why caused my top up to not work? top_up_failed +I would like to add money to my account through my American Express. supported_cards_and_currencies +Why have I been charged twice for the same transaction? transaction_charged_twice +How can I use American Express to add money to my account? supported_cards_and_currencies +What is the payment in my account that I did not do? card_payment_not_recognised +can I choose a date for delivery? card_delivery_estimate +I think my identity has been stolen, can you check on unauthorized charges? compromised_card +Can I have a second card? getting_spare_card +Where can I find the source of my available money? verify_source_of_funds +what is the top up limit top_up_limits +In exchange for top ups will you take fees? top_up_by_card_charge +Since my card is about to expire, I need a new one. card_about_to_expire +How do I link a card that I already have? card_linking +A transaction is repeated several times on my account. transaction_charged_twice +I could not do a transfer because it was declined declined_transfer +Why am I being charged twice fro a restaurant? transaction_charged_twice +I want to use a European bank card for a top up. Must I pay? top_up_by_card_charge +I need my card quickly card_delivery_estimate +Can i get a single use virtual card get_disposable_virtual_card +Please delete my account right now! terminate_account +I transferred money yesterday, but it still isn't available? pending_transfer +Which credit or debit cards can I use to top up? supported_cards_and_currencies +Do you have to order a new card before your current card expires? card_about_to_expire +My attempted transfer failed. failed_transfer +My card got stolen! lost_or_stolen_card +How old do you have to be to get an account? age_limit +will i be able to open an account for my daughter age_limit +How do I report my card stolen? lost_or_stolen_card +What is this direct debit I am seeing? direct_debit_payment_not_recognised +I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate! wrong_exchange_rate_for_cash_withdrawal +How long does it take for funds to come through the US to my account? transfer_timing +Do I need to make a regular payment before a contactless one? contactless_not_working +My refund is missing Refund_not_showing_up +I didn't receive the right amount of cash back wrong_amount_of_cash_received +Can you tell me the limits for top ups? top_up_limits +I attempted to use my card while I was intoxicated, and I failed to input my PIN, and the machine kept my card. How soon can I have it back? pin_blocked +Can I give my friends access to my account so they can top it up for me? topping_up_by_card +Can you tell me why my top up didn't work? top_up_failed +I have tried transferring money numerous times. All I keep getting is an error message. Can you tell me what is going on and how this van be fixed? beneficiary_not_allowed +Why doesn't the card payment work declined_card_payment +I don't recall making that payment? card_payment_not_recognised +Am I able to change my PIN at any cash machines? change_pin +Activating my card activate_my_card +How long is my Europe transfer wait? transfer_timing +Do you know the closest ATM? atm_support +How do I deal with a stolen card? lost_or_stolen_card +Can my card be used everywhere? card_acceptance +Can I create a disposable virtual card? get_disposable_virtual_card +Help! My wallet was stolen and someone is taking money out. I need this money! What can I do? cash_withdrawal_not_recognised +Can I order extra cards? getting_spare_card +My bank statement doesn't show the cash deposit I made recently. balance_not_updated_after_cheque_or_cash_deposit +How can I fix a problem where contactless isn't working? contactless_not_working +What are the cards and currencies that are supported? supported_cards_and_currencies +I did not get as much cash as I requested at the ATM. wrong_amount_of_cash_received +I live in the US but want to get a card country_support +Why has payment been returned? reverted_card_payment? +Why can't I verify my identity? unable_to_verify_identity +Top up on my Google Pay isn't working. apple_pay_or_google_pay +I recently got charged twice from a restaurant that I was at this week and I would like for one of those payments to be removed from my account. transaction_charged_twice +Can you explain where I can find the auto-top option? automatic_top_up +There are some strange charges on my card that I didn't make from a few days ago. Is my card stolen and if so should I cancel it? Will I get refunded the charges? card_payment_not_recognised +I have a strange cash withdrawal in my statement cash_withdrawal_not_recognised +I tried using my card today and it's not working, can you help me? card_not_working +Why am i to verify the top-ups? verify_top_up +Is it possible to open an account for my children? age_limit +May I choose between Visa and Mastercard? visa_or_mastercard +My card has not arrived yet, where is it? card_arrival +I have a top up that didn't go through. Why? top_up_failed +I asked for a refund last week but nothing has happened yet, can you help me please? Refund_not_showing_up +In my statement there is a payment that is I do not recognize card_payment_not_recognised +I would like to order a disposable virtual card. How can I do this? get_disposable_virtual_card +I received cash from the ATM earlier, but this shows up as pending in the app. I've got the cash already. How can this be still pending? pending_cash_withdrawal +I don't want the transaction to go through now cancel_transfer +Is there a limit to top-up amounts? top_up_limits +I transferred my funds, why did it not go through? failed_transfer +How do I deposit cash into my account? top_up_by_cash_or_cheque +Is the bank the only place I can change my PIN> change_pin +Where do I link the new card? card_linking +Are my friends able to top up my account? topping_up_by_card +Which ATMs accept this card? atm_support +How much is a cross currency exchange, and can I check to see if I have any discounts available? exchange_charge +Where do I locate topping up with cash. top_up_by_cash_or_cheque +Are there restrictions for ordering extra cards? getting_spare_card +Why do I have a pending cash withdrawal? pending_cash_withdrawal +Please advise what is the exchange rate exchange_rate +My card is lost! What do I do now? lost_or_stolen_card +I broke my card card_not_working +when does the rate get determined exchange_rate +My card still hasn't arrived after 2 weeks. Is it lost? card_arrival +Can I use cash to top up my account? top_up_by_cash_or_cheque +I want to buy cryptocurrency, but your app doesn't let me. Why? beneficiary_not_allowed +I would rather the Mastercard. visa_or_mastercard +Are there any hindrances to using a disposable virtual card? disposable_card_limits +How many disposable cards can I make in a single day? disposable_card_limits +I have been charged a fee for paying with card card_payment_fee_charged +Where did your guys exchange rates come from? exchange_rate +I didn't take out money from an ATM but my app statement shows that I did. How can I fix this? cash_withdrawal_not_recognised +why wouldn't you support american express? its a card i like and use often and i don't want to get a different one supported_cards_and_currencies +My card does not work card_not_working +My transfer got declined. declined_transfer +How can I request cash back? The ATM just gave me the wrong amount, the app shows the amount that I've been actually charged though... wrong_amount_of_cash_received +I tried to get $100 but I just got $20 wrong_amount_of_cash_received +Why can't I get cash? declined_cash_withdrawal +I NEED TO KNOW HOW TO TRANSFER MONEY INTO MY BANK ACCOUNT. PLEASE HELP transfer_into_account +I need the source of my funds verified. How do I do this? verify_source_of_funds +How do I top-up using cash? top_up_by_cash_or_cheque +How much does it cost to top up by card? top_up_by_card_charge +Can I freeze my card right now? compromised_card +So, I am a new customer and attempted to top up for the very first time today. It's already been pending for half an hour and doesn't seem to be working. I need to please get this fixed. pending_top_up +what are exchange rates based on exchange_rate +Where do I go if I want to link my new card? card_linking +What stores can I sue my card? card_acceptance +How can I fund my top-up account using my bank account? transfer_into_account +Why is my debit card being declined when I have money? declined_card_payment +Where can I find your locations? country_support +I would like to close my account. terminate_account +unhappy with you, how to delete account terminate_account +Will my card be accepted all over the world? card_acceptance +Hello. Can you tell me if you use Visa or Mastercard? visa_or_mastercard +What is the best way to exchange currency? exchange_via_app +The transfer is coming up as pending the payment is due today. Will I be charged a fee? pending_transfer +Help. I have a stolen card! lost_or_stolen_card +Help me with my contactless which isn't working. contactless_not_working +I ordered a card but it has not arrived. Help please! card_arrival +What is the source of my funds. verify_source_of_funds +what do i do if my verification failed unable_to_verify_identity +I see what looks like duplicate charges on account. transaction_charged_twice +I'm not sure why my account has been refunded a payment for an item I've already received about 2 weeks ago. Can you please tell me what is going on? reverted_card_payment? +Can I unblock my card using the app? pin_blocked +If my card is about to expire, do I need to order a new one? card_about_to_expire +I am still waiting for my card after 1 week. Is this ok? card_arrival +If the transfer details have already but reviewed and confirmed that they are correct, what other reason would cause my transfer to be declined? declined_transfer +How long will it take for my transferred money to show up? balance_not_updated_after_bank_transfer +I am not seeing a refund in my statement. Refund_not_showing_up +From where are you getting your exchange rates? exchange_rate +How do I unblock my pin after entering it wrong too many times? pin_blocked +I was wondering whether exchanging currencies can be done on this app. exchange_via_app +Where's accounting for my cash withdrawal? pending_cash_withdrawal +I can't find the top-up verification code. verify_top_up +Can I reactivate my PIN? pin_blocked +I still don't have my card after 2 weeks. What should I do? card_arrival +Why was my card payment reverted? reverted_card_payment? +I need a new passcode. passcode_forgotten +Can you look into my top up please. I made it over three hours ago and yet it's still pending. pending_top_up +Is there a way to reset my passcode? passcode_forgotten +Do cash machines let me change my pin? change_pin +How can I lookup where funds came from? verify_source_of_funds +Can anyone help me, I lost my wallet and they've started withdrawing from my account. cash_withdrawal_not_recognised +I have paid by my card but payment is still its coming as pending. I think there is some issue please check and let me know when the status will complete. pending_card_payment +Is there a limit on top-ups? top_up_limits +Can I use my card anywere? card_acceptance +I found my card, I would like to reactivate it. card_linking +How long do card transactions take to clear? pending_card_payment +How do I select a Mastercard instead of a Visa? visa_or_mastercard +How long with my cash withdrawal stay pending for? pending_cash_withdrawal +What things do I need to verify my identity? verify_my_identity +What is the age to open an account? age_limit +I am attempting to make a purchase online, but my card is not working. I know there are funds available, is this an issue on the banks end? reverted_card_payment? +Card payment declined? declined_card_payment +I think someone else is using my card. There are transactions I didn't make. compromised_card +My credit card was declined. declined_card_payment +I can't top up my account using my American Express with Apple Pay. apple_pay_or_google_pay +Why is your exchange rate for my card payment wrong card_payment_wrong_exchange_rate +Where do I need to live to get support? country_support +How do I obtain a disposable virtual card? get_disposable_virtual_card +It seems my top up is reverted? top_up_reverted +How do I locate my card? card_arrival +What do you need for my identity check? verify_my_identity +How do I top up my card using your app? I'm new to this. topping_up_by_card +Where is my transfer from [country]? balance_not_updated_after_bank_transfer +My card was not accepted. declined_card_payment +I'd like to cancel a transfer cancel_transfer +How can I find the nearest ATM? atm_support +Why isn't my card working? card_not_working +Somebody has stolen my card, I need help please. lost_or_stolen_card +How can I top up automatically? automatic_top_up +I have completed a transfer but it is not showing up. balance_not_updated_after_bank_transfer +When will my transfer be available in my account. balance_not_updated_after_bank_transfer +Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account. declined_cash_withdrawal +Will I need to order a new card since mine expires next month? card_about_to_expire +When are cards delivered? card_delivery_estimate +Will it automatically top-up or do I need to do that manually if there isn't much cash left? automatic_top_up +how come the verification with the top up verify_top_up +I made a transaction this morning and would like to revert it. cancel_transfer +Can I add money with Apple Pay? apple_pay_or_google_pay +Where can I go to modify my detail? edit_personal_details +Where has my available money come from? verify_source_of_funds +My phone was stolen so I no longer have access to the app. lost_or_stolen_phone +How do I top up my account with a cash payment? top_up_by_cash_or_cheque +What can I use to verify my identify? verify_my_identity +There is a odd withdrawal on my account. cash_withdrawal_not_recognised +My transfer did not go through. failed_transfer +I need to get some more physical cards. getting_spare_card +Causes of top-up cancellation top_up_reverted +Where do I request another card? getting_spare_card +My card was rejected at the store for some reason, can you look into this for me? declined_card_payment +how do i change name? edit_personal_details +Is there a transfer fee? transfer_fee_charged +Can the card be mailed and used in Europe? country_support +Can I use my card for payment all over the world? card_acceptance +Can I verify the source of my funds? verify_source_of_funds +What steps do I take to receive another passcode? passcode_forgotten +If I wanted to make a change from GBP to AUD what is the process? exchange_via_app +Tell me how many transactions I can do with a disposable card. disposable_card_limits +I see some fees for cash withdraw. cash_withdrawal_charge +Is there a reason I was charged a fee for using my card as payment? I've never had an extra fee before. card_payment_fee_charged +I used an ATM in a foreign currency but the rate applied is wrong! wrong_exchange_rate_for_cash_withdrawal +Why am I required to verify my identity? why_verify_identity +Why did I not get my cash back after I withdrew? wrong_amount_of_cash_received +Why is my refund missing from my statement? Refund_not_showing_up +Why was I charged for card payment? card_payment_fee_charged +My daughter needs a card. Can I give her one of mine that's linked to my account? getting_spare_card +If my card payment is cancelled, what should I do? reverted_card_payment? +I took cash and got charged a fee cash_withdrawal_charge +I need a fast transfer from China? How fast will it be? transfer_timing +I really need money from my card today, but my card is getting declined. Please help!! top_up_failed +im so mad right now. theres several charges that I think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. DO something please. direct_debit_payment_not_recognised +I got mugged yesterday and lost access to the app. I need to regain it. lost_or_stolen_phone +My card payment did not complete. declined_card_payment +I cannot get my virtual card to work. virtual_card_not_working +My source of funds need verified. verify_source_of_funds +Does the card you sent have a way to track to it? card_arrival +Please give me both a visa and a master card. visa_or_mastercard +Where did this fee come from? extra_charge_on_statement +I think my top-up was cancelled. top_up_reverted +It doesn't look like the top-up completed. pending_top_up +Can I get a card despite the fact I'm not in the UK? country_support +I would like to exchange currencies, but is there an extra charge to do so? exchange_charge +Will there be any extra fees for European bank card for top up? top_up_by_card_charge +What should I do if I forgot my passcode? passcode_forgotten +What us the fee to transfer money from my bank? top_up_by_bank_transfer_charge +I need my card as soon as possible. card_delivery_estimate +I think my child used my card while I wasn't home. compromised_card +Looks like my card payment was duplicated. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined? transaction_charged_twice +Where can cards be delivered? order_physical_card +The amount of cash I received was different than what I requested. wrong_amount_of_cash_received +Can I top up with a cheque? top_up_by_cash_or_cheque +My card suddenly quit working. card_not_working +I need some spare physical cards. getting_spare_card +Why can't I verify my id? unable_to_verify_identity +I was charged for something I didn't expect transfer_fee_charged +My child needs a card, how can I add them to the account I currently have? getting_spare_card +Why isn't my transfer not going through? I keep getting an error message. beneficiary_not_allowed +What are the fees of using an international card to add money? top_up_by_card_charge +I need help cancelling a transaction. cancel_transfer +My phone was stolen yesterday. What should I do? lost_or_stolen_phone +I got mugged yesterday and can't use the app. lost_or_stolen_phone +Do I have to pay for topping up by transfer? top_up_by_bank_transfer_charge +My card is expiring shortly. How much will it cost for a replacement, and how soon can I get it? card_about_to_expire +How do I check my security settings to allow contactless pay? contactless_not_working +My address has updated and I need to change it. edit_personal_details +There is an extra $1 charge extra_charge_on_statement +The ATM did not allow me to withdraw declined_cash_withdrawal +I did transfer, why is it pending pending_transfer +How can I start using my card? activate_my_card +What do I need to do to change my PIN? change_pin +Why is there a direct debit payment on my app that is not from me? direct_debit_payment_not_recognised +My card was taken by the ATM. card_swallowed +How much money can i top up? top_up_limits +What all is needed to verify the top-up card? verify_top_up +how come my transfer didn't work failed_transfer +What are all the currencies and cards supported to use this? supported_cards_and_currencies +I don't know where this transaction came from? card_payment_not_recognised +Why do you need all this information about my Source of Funds? verify_source_of_funds +Contactless isn't working for me contactless_not_working +When my card expires, will I get a new one mailed to me? card_about_to_expire +I would like to change my pin. change_pin +How can my friend transfer money to me? receiving_money +I need to create several disposable cards per day. disposable_card_limits +I need to find out what is the limit for top-ups. top_up_limits +reason i need to verify top up verify_top_up +Can I put my old card back into the system? I just found it/ card_linking +I have a direct debit transaction I have not set up, but would like to . direct_debit_payment_not_recognised +I see a charge on my account that I don't recall making. I feel like my account may have been compromised. card_payment_not_recognised +What should I do if my card is missing? lost_or_stolen_card +Are there any ATM machines near me? atm_support +Can I exchange to EUR? fiat_currency_support +How long do i have to wait for a transfer to reach my account? transfer_timing +Who accepts my card? card_acceptance +Why is there a charge on my account for taking out cash? cash_withdrawal_charge +What are the top up charges for US cards? top_up_by_card_charge +Why did I get charged a fee when I tried to obtain cash? cash_withdrawal_charge +How do I get rid of my account ASAP? terminate_account +What are the steps in order to activate my new card? activate_my_card +My recent transfer needs to be cancelled immediately; it was a mistake, please can you cancel it before it goes through? cancel_transfer +Is there a top-up feature, if there isn't a lot of money left? automatic_top_up +What do I need to do to verify my identity? verify_my_identity +How can I freeze a stolen card? lost_or_stolen_card +The receipient doesn't see my money transfer. transfer_not_received_by_recipient +I can't use my card. card_not_working +I wasn't applied the correct exchange rate for an item I bought card_payment_wrong_exchange_rate +Are there limits on auto top-up? automatic_top_up +How many countries do you support? country_support +Is there a limit to how many transactions I can make on one disposable card? disposable_card_limits +What age can sign up for services? age_limit +How do I know if my top up was unsuccessful? top_up_failed +Is there any discount for someone that exchanges currencies frequently? exchange_charge +What do I need to verify my identity verify_my_identity +If I have more than one disposable card, can I make five payments on each of them? disposable_card_limits +What will I be charged for a physical card? order_physical_card +Problems with top up top_up_failed +When I got cash, my exchange rate was wrong. wrong_exchange_rate_for_cash_withdrawal +The refund isn't showing up on my account. Refund_not_showing_up +I want to skip verification of my identity. why_verify_identity +How do I go forth on verifying my identity? verify_my_identity +help me find the top-up card's verification code? verify_top_up +I would like to make a transfer. How much does it cost? top_up_by_bank_transfer_charge +I am experiencing difficulty providing my identity. unable_to_verify_identity +I got some cash of an ATM earlier but this shows up as pending in the app. How can this be still pending, I've got the cash already? pending_cash_withdrawal +I just got my new card but am not sure how to check its PIN. get_physical_card +Why is there a direct debit I didn't make showing in the app? direct_debit_payment_not_recognised +I have a pending transfer pending_transfer +does it cost to exchange currencies? exchange_charge +I bought something and the money appeared back into my account? Why? reverted_card_payment? +Is there a problem with receiving my salary in GBP? receiving_money +Why did I receive an error message saying that my transfer was not possible? beneficiary_not_allowed +do I need anything for the identity check? verify_my_identity +I completed a money transaction but the recipient hasn't received it transfer_not_received_by_recipient +Why does the app revert a payment? reverted_card_payment? +Is my pending cash withdrawal processed? pending_cash_withdrawal +I believe my money did not go through with my top up, was there a problem on your end? top_up_reverted +I want to return an item. request_refund +Should I just wait until the post office sends a change of address form? edit_personal_details +Is it possible to change to another currency? exchange_via_app +card is lost, please help lost_or_stolen_card +Is there a specific type you need for identity verification? verify_my_identity +I got a fee for an ATM withdrawal. cash_withdrawal_charge +locations to withdraw money atm_support +What currency's can i exchange for? exchange_via_app +How do I get a physical card? order_physical_card +Use credit card to transfer money topping_up_by_card +I have waited 15 days, but my payment still hasn't cleared. pending_card_payment +Did my refund go through? It's not on my statement. Refund_not_showing_up +What is the auto top up function and where can I find that at? automatic_top_up +I did a payment but the app reverted it reverted_card_payment? +I need help resetting my passcode to access my app. passcode_forgotten +Are there any extra fees for adding money into the international card? top_up_by_card_charge +My card payment didn't work, can you help? declined_card_payment +Where can I go to get a virtual card? getting_virtual_card +What is the process of obtaining a disposable virtual card get_disposable_virtual_card +My top-up for Google Pay isn't working apple_pay_or_google_pay +The ATM ate my card. card_swallowed +Where can I find the verification code on a top-up card? verify_top_up +I would like to transfer money from my other bank account into this one. transfer_into_account +Someone is using my account to do online shopping! Please freeze it asap compromised_card +What is this $1 charge on my statement? extra_charge_on_statement +How do I top up with Apple Pay? apple_pay_or_google_pay +My exchange went wrong. I swapped Russian Ruble for UK pounds and was charged too much. card_payment_wrong_exchange_rate +How do I get my paycheck through this? receiving_money +My transaction is still showing that is pending from my cash withdrawal. pending_cash_withdrawal +Why don't I have my transfer? balance_not_updated_after_bank_transfer +Is there anything I need to do since my phone was stolen? lost_or_stolen_phone +Can I top up my account with a cheque? top_up_by_cash_or_cheque +I would like to revert a transaction I did this morning cancel_transfer +Why did I get charged for something I bought online? Even though it was international, I thought it would be covered. transfer_fee_charged +Where can I get a virtual card? getting_virtual_card +There is a charge on my card that I did not make card_payment_not_recognised +How can I speed up a transfer? Mine is pending. pending_transfer +I am extremely unhappy with this app and want to get rid of my account? terminate_account +How can I top up with this cheque I got? top_up_by_cash_or_cheque +Do you support the exchange of EUR from my currency. fiat_currency_support +I don't know what's wrong, my contactless stopped working. Tried it in a few different places today and it didn't work in any of them. contactless_not_working +Where can the card be used? card_acceptance +Can someone please assist me with finding my nearest ATM? atm_support +I cannot prove my own identity. unable_to_verify_identity +The cash I tried to draw from the ATM was not approved. declined_cash_withdrawal +My card doesn't work. card_not_working +When I submit a transfer, it is being declined. The information I put in has been reviewed. declined_transfer +I need a disposable virtual card, how do I get one? get_disposable_virtual_card +The money I transferred does not show in the balance. balance_not_updated_after_bank_transfer +How much am I charged for a SEPA transfer? top_up_by_bank_transfer_charge +The app failed to verify my identity. unable_to_verify_identity +transaction failed? transfer_not_received_by_recipient +I just purchased a disposable virtual card. Am I able to use it for online purchases immediately? get_disposable_virtual_card +What do i have to do to change my name? edit_personal_details +The app reverted what I topped up. top_up_reverted +Is there a fee to exchange foreign money? exchange_charge +What cards and currencies are supported? supported_cards_and_currencies +Can I change from one currency to another? exchange_via_app +Why does the top-up need verification? verify_top_up +If I feel someone has my card information, can I get a new card? compromised_card +I was charged a fee after using my card and I shouldn't have been. card_payment_fee_charged +I want to use bank transfer for topping up my account. How is it handled? transfer_into_account +How do I make sure I don't run out of money on my card while traveling? automatic_top_up +I would like to change my card PIN. change_pin +Can you explain disposable cards? get_disposable_virtual_card +What do I need to do to get a refund? request_refund +What happened to where my top-up was canceled? top_up_reverted +I want to close my account terminate_account +I cannot verify my identity unable_to_verify_identity +Where's the money that got charged to my card? It's not showing up in my account balance topping_up_by_card +I have a transaction that shows several times transaction_charged_twice +Is it acceptable to use my card anywhere? card_acceptance +I am unhappy with my purchase, how do I cancel the order? request_refund +I don't know how to top up my Google pay. apple_pay_or_google_pay +I accidentally blocked my PIN. How do I reset it? pin_blocked +Why do you require so many identity details? why_verify_identity +I'm having a problem with a money transfer. I sent some money to a friend a couple of hours ago, and they haven't received it yet. Why hasn't it gotten to them? How long do transfers need to go through? transfer_not_received_by_recipient +Where can I reset the passcode? passcode_forgotten +I like to Mastercard rather than Visa. visa_or_mastercard +Send me a physical card order_physical_card +Is there an additional charge for topping up using a European card? top_up_by_card_charge +Why was my account deducted from a seller when I didn't approve of it? direct_debit_payment_not_recognised +The application reverted my top-up. top_up_reverted +If I only have 1 other US card, can you take it? supported_cards_and_currencies +I lost my phone! lost_or_stolen_phone +Can I use this app to change dollars into euros? exchange_via_app +For what reason was my transfer declined? declined_transfer +Why is there a fee for withdrawing? cash_withdrawal_charge +Why won't my passcode work? passcode_forgotten +How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple hours. transfer_not_received_by_recipient +Need to deposit a cheque into my account top_up_by_cash_or_cheque +Why can't I see my PIN? get_physical_card +May I receive a different card pin change_pin +Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please. card_payment_wrong_exchange_rate +Is there a maximum i can top up? top_up_limits +My statement has a dollar I have been charged showing up on it. extra_charge_on_statement +Is there a disposable virtual card I can order? get_disposable_virtual_card +Something went wrong, I was charged an extra pound? extra_charge_on_statement +Why can't I activate my card? activate_my_card +What if I need my salary in a different currency? receiving_money +What currencies are used in your exchange? fiat_currency_support +Will you accept my other card? supported_cards_and_currencies +I go the wrong exchange rate applied to my purchase in a foreign country. card_payment_wrong_exchange_rate +I recently got a new place while I'm staying abroad and have been using this account to manage payments, but suddenly I am seeing fees increase. Where are these additional fees coming from? transfer_fee_charged +What is the purpose of the extra fee that is showing up on my statement? extra_charge_on_statement +How long does it take for transfers to finish? I sent funds to my pal, and she says that she has not gotten anything. transfer_not_received_by_recipient +Can I exchange between GBP and USD on the app? exchange_via_app +I want information about the source of funds. verify_source_of_funds +The app won't let me log in as myself. unable_to_verify_identity +How much will I pay to exchange foreign currency? exchange_charge +My card payment is pending. pending_card_payment +I got my new card. How do I activate it? activate_my_card +My card stopped working when I use it card_not_working +Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me? Refund_not_showing_up +How to decide if I get a Visa or Mastercard? visa_or_mastercard +I am trying to make a transfer and am unsuccessful, can you please tell me why? failed_transfer +Are PIN separately? get_physical_card +They charged me for paying with my card. card_payment_fee_charged +Can you freeze my account? I just saw there are transactions on my account that I don't recognize. How can I fix this? card_payment_not_recognised +If I need to exchange currency is there an extra fee? exchange_charge +Please tell me which cash machines will allow me to change my pin. change_pin +Can I have a refund? request_refund +I am missing some funds from my account - I tried to transfer them using my credit card number, and it disappeared. topping_up_by_card +The hotel called and said I left my phone in the room. lost_or_stolen_phone +I requested a virtual card but it is not showing up. Why? getting_virtual_card +I would like to know any restrictions for the disposable cards. disposable_card_limits +How can I change the PIN? Do I have to go to a real bank? change_pin +Can I space out how often money is transferred along my travels? automatic_top_up +I just activated auto top-up, but it is not letting me enable it. Why not? automatic_top_up +My PIN is blocked, what do I do? pin_blocked +Do I need to verify my identity? why_verify_identity +I need to reorder my virtual card! getting_virtual_card +Where on the website do I go to link my card? card_linking +I am traveling to Germany, Will I be able to use my card there? card_acceptance +Where is the auto top-up option? automatic_top_up +Why doesn't my disposable virtual card work? virtual_card_not_working +I'm pretty sure something went wrong with my exchange. I changed Russian Ruble to UK pounds and was charged way too much! card_payment_wrong_exchange_rate +Why did you charge me for a cash withdrawal? cash_withdrawal_charge +Can I link another card to my account? card_linking +Is there a reason why my account isn't updating because I used a check to balance my account? balance_not_updated_after_cheque_or_cash_deposit +Can I unblock my pin? pin_blocked +Where can I find a virtual card? getting_virtual_card +Do you have a list of exchange rates? exchange_rate +When does the money get transferred to my account transfer_timing +Please help me get a new card, I reside in the United States. country_support +my phone is gone lost_or_stolen_phone +How do your exchange rates work? exchange_rate +Can I make a withdraw if I am out of country from with out any fees at an ATM? wrong_exchange_rate_for_cash_withdrawal +I'm trying to figure out the current exchange rate. exchange_rate +What's the top up limit? top_up_limits +I want to cancel a transfer right away! Can you help? cancel_transfer +Tell me if there are any top-up limits? top_up_limits +How do I link this new card? card_linking +Why hasn't my transfer gone through yet? pending_transfer +atm would not give me cash declined_cash_withdrawal +Why could my transfer have been declined? declined_transfer +I made a money transaction but the recipient can't see it transfer_not_received_by_recipient +Why was my virtual card declined when attempting to setup automatic billing? virtual_card_not_working +May I exchange currencies with this? exchange_via_app +I'm not sure why I was charged an extra fee for transferring funds. transfer_fee_charged +I tired to deposit some cash into my account but it's not there balance_not_updated_after_cheque_or_cash_deposit +My cash withdrawal was partly declined wrong_amount_of_cash_received +Will you deal with SWIFT transfers? top_up_by_bank_transfer_charge +Is there a fee for exchanging currencies? exchange_charge +Why are my payments showing pending? pending_card_payment +My American Express is in my Apple Pay and the top up is failing, why? apple_pay_or_google_pay +My friend still hasn't gotten a transaction I made. transfer_not_received_by_recipient +What currencies can I hold money in? fiat_currency_support +How do I report my card lost or stolen? lost_or_stolen_card +There is a withdrawal that isn't mind in the app. cash_withdrawal_not_recognised +Why is a money transfer not showing? pending_transfer +Do I have to do the identity check? why_verify_identity +What are the steps to verify my identity? verify_my_identity +What methods can I use to top up my account? top_up_by_cash_or_cheque +More than one time this week, I have been charged more than once for the same transaction. Please correct the issue and refund the duplicate charges. transaction_charged_twice +Hello, My money went through for my purchase but now I got contacted from the seller noting that they didn't receive it. Then the money was returned to my account and I'm not sure why this occurred. So if you can resolve this issue please. reverted_card_payment? +Where do I find the top-up verification code? verify_top_up +I payed with a card and was charged an extra fee card_payment_fee_charged +There appears to have been a reversion in my top up top_up_reverted +How many disposable cards is the limit? disposable_card_limits +How can I find the top-up verification code? verify_top_up +I made a transfer 12 hours ago. Why is it still listed as pending? pending_transfer +There is a strange payment on my statement. What should I do? card_payment_not_recognised +Why was my card payment declined? declined_card_payment +Will my transfer immediately show up in my account? transfer_timing +I need my funds verified. verify_source_of_funds +Do you have a top-up limit? top_up_limits +why couldn't I get cash in the ATM? declined_cash_withdrawal +How can I get a second card for my daughter? getting_spare_card +What is a pending payment? pending_card_payment +Would it be possible to get another card? getting_spare_card +I need a new PIN. change_pin +Can I have one of the virtual cards? getting_virtual_card +My transaction to pay for an item was returned to my account. reverted_card_payment? +I can't prove my identity. unable_to_verify_identity +How do I cancel my card? There are charges on my account that I didn't make. cash_withdrawal_not_recognised +Can I have it be delivered at a certain time? card_delivery_estimate +why does the app show a direct debit payment that I did not authorize direct_debit_payment_not_recognised +How many days until the money will be in my account? transfer_timing +Was my top up reversed? top_up_reverted +I requested a refund, and never received it. What can I do? Refund_not_showing_up +Why is my card not working? card_not_working +I would like to delete my account please. terminate_account +What is the exchange fee? exchange_charge +Why wouldn't the contactless payment work when I tried to pay at the bus today? contactless_not_working +Can you give me a visa? visa_or_mastercard +Can I get cash with this card anywhere? atm_support +Can you look to make sure the exchange rate is correct wrong_exchange_rate_for_cash_withdrawal +Help! The atm won't give me my card back. card_swallowed +Can you get me my card fast? card_delivery_estimate +I want a refund because my package has been taking too long to arrive. How do I go about doing that? request_refund +I have a pending payment in my account that I paid a while back ago and it still hasnt gone through. Why would it show pending for so long? pending_card_payment +Why am I being charged more ? card_payment_wrong_exchange_rate +where can user find pin? get_physical_card +I don't like that I have to fill out so much information about my identity. why_verify_identity +When can I expect to receive my new card? card_delivery_estimate +Can I add to my account balance with a cheque? top_up_by_cash_or_cheque +I don't recognise a card payment card_payment_not_recognised +How long until my friend receives my transaction? transfer_not_received_by_recipient +My card payment is showing pending. pending_card_payment +My card won't work. card_not_working +I've just come back from an eating holiday in the USA and Canada and have SO many pending and duplicated transactions on my account. I think there is something wrong, can you look in to it please? transaction_charged_twice +I'm in Spain and my stuff has been stolen. My card was with it and I need a new one shipped and the old one frozen. lost_or_stolen_card +My payment has been declined, I thought this issue was fixed! declined_card_payment +Are you able to unblock my pin? pin_blocked +What is the fee on my card payment? card_payment_fee_charged +Says my transfer can't be completed? failed_transfer +Are there any restrictions causing my transfer to be declined? declined_transfer +How are you determining your exchange rates? exchange_rate +Can I change the amount I made on a payment that I made to the payment is correct. cancel_transfer +Good morning. I tried to make a purchase with my credit card last night and again this morning. Both times it was declined. Can you investigate? declined_transfer +My card is about to expire. card_about_to_expire +The top-up is pending. pending_top_up +how do I link a card I already have? card_linking +I can't get my card to work. card_not_working +Why isn't my PIN available yet? get_physical_card +OMG! I'm trying to load my card and it wont top up! I desperately need the money either on my card or in my bank, where is it? pending_top_up +Hey I tried to get some money out earlier but the machine didn't work. Now just saw the transaction still seems in progress! Can you please check what's going there, seems something is broken, I don't want to be charged for money that I haven't actually received! pending_cash_withdrawal +Why didn't the ATM give me my money? declined_cash_withdrawal +I have friends that would like to top-up my account is that possible? topping_up_by_card +Once my card expires, what should I do? card_about_to_expire +how can i change my details edit_personal_details +I have been charged with a fee for paying with my card. card_payment_fee_charged +What type of ATMs accept this card? atm_support +You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I tried couple times already but same thing. declined_transfer +I've tried looking for the auto-top up option on your website and I can't seem to find it. Can you help me? automatic_top_up +Which fiat currencies do you support? fiat_currency_support +Can I get some money exchanged? exchange_via_app +What is the wait time for a transfer from the US? transfer_timing +I have multiple charges on the same transaction. transaction_charged_twice +How can I top up by card? topping_up_by_card +Can you tell me where you get your exchange rates? exchange_rate +The ATM didn't give me the card back! card_swallowed +I feel like too much money was taken during my currency exchange. wrong_exchange_rate_for_cash_withdrawal +why was my transfer declined declined_transfer +Who else can top up my account topping_up_by_card +Do you do SWIFT transfers? top_up_by_bank_transfer_charge +How do I view the card I received in the app? card_linking +I found my card, can I add it to the app? card_linking +Your top-up function isn't working, it still says pending even though I know my card works. pending_top_up +I have to verify the source of my funds verify_source_of_funds +If I want a physical card, do I have to pay anything? order_physical_card +Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined. declined_transfer +How would you use a disposable card? get_disposable_virtual_card +Do you accept checks? top_up_by_cash_or_cheque +I've received my card so now I need to know how to sync it to the app. card_linking +Can I use a bank transfer to refill my account? transfer_into_account +How would I use my money in a different country? exchange_via_app +My top-up was reverted, why did this happen? top_up_reverted +I submitted a cash deposit to my account but it hasn't posted yet. balance_not_updated_after_cheque_or_cash_deposit +Can I open an account for a child? age_limit +show me how to top up with my card topping_up_by_card +Can I link an existing card? card_linking +Are both Visa and Mastercard accepted? visa_or_mastercard +What is the necessity of verifying the top up? verify_top_up +What fees apply when using a card? card_payment_fee_charged +Can I use my account without verifying my identity? why_verify_identity +I've been charged more than once for the same transaction transaction_charged_twice +Why would my top up be cancelled? top_up_reverted +Hi, I have been overcharged for my payment last Saturday. I guess exchange rate was wrong. card_payment_wrong_exchange_rate +I already have one of your cards, how do I link them? card_linking +I just got my card and want to use it, how do I activate my card? activate_my_card +Are there restrictions for my disposable card since it does not seem to be working? virtual_card_not_working +Balance hasn't been updated following a cheque or cash deposit balance_not_updated_after_cheque_or_cash_deposit +What is a disposable virtual card? get_disposable_virtual_card +I just lost my wallet and I see that they are already withdrawing money from my account. How can I stop this? cash_withdrawal_not_recognised +How do I retrieve my card from the machine? card_swallowed +How do I transfer money to my account? transfer_into_account +I forgot the code to access the app. passcode_forgotten +Can you tell me the total cost of a transfer? top_up_by_bank_transfer_charge +How come the ATM gave me less cash than what I asked for? wrong_amount_of_cash_received +What ATMs will accept this type of card? atm_support +I am not able to do a transfer to an account beneficiary_not_allowed +Why did it decline my payment? declined_card_payment +Where is the tracking number for the card you sent me? card_arrival +When I made a purchase last Saturday, I was charged extra. Did I receive the right exchange rate? card_payment_wrong_exchange_rate +still waiting on my new card card_arrival +how do i get a card if i am in the usa country_support +My phone was stolen, what do I do? lost_or_stolen_phone +Can you tell me what to do to reset my passcode? passcode_forgotten +Where is the card PIN? get_physical_card +My card is lost! What can I do? lost_or_stolen_card +how many transactions can i make with a disposable card get_disposable_virtual_card +I was wondering how I could have two charges for the same item happen more than once in a 7 day period. Is there anyway I could get this corrected asap. transaction_charged_twice +Can i change my PIN at the ATM? change_pin +How do I make contactless work contactless_not_working +Can you freeze my card it was stolen lost_or_stolen_card +Help my verify my id. unable_to_verify_identity +Why wasn't I able to transfer to another account? beneficiary_not_allowed +I think my top up did not work top_up_failed +I don't like your company. Delete my account. terminate_account +I would like to delete my account. terminate_account +I am having difficulties to verify my identity. unable_to_verify_identity +I would like to exchange currencies exchange_via_app +Will I be charged if I use European bank card for top up? top_up_by_card_charge +What happens if a merchant doesn't accept a payment? reverted_card_payment? +Someone stopped my payment reverted_card_payment? +Can it automatically top-up money if there isn't much left? automatic_top_up +Why would a transfer fail? failed_transfer +My statement doesn't show that a refund has processed Refund_not_showing_up +Where are the virtual cards located? getting_virtual_card +My cash withdrawl was declined why? declined_cash_withdrawal +Somehow I am missing my card. What should I do? lost_or_stolen_card +What currencies or cards do you support for topping up? supported_cards_and_currencies +I thought cash withdrawals were free? Why have I been charged a fee? Also, how much is this fee? cash_withdrawal_charge +Where are the options to top up with a cheque on my account? top_up_by_cash_or_cheque +I'm quite confused as to what is going on. There is some odd extra pound charge on my statement in the app that's just listed as pending and doesn't go away since a couple days. extra_charge_on_statement +Can I make transfers before identity verification? why_verify_identity +The wrong exchange rate was used when I bought something with a foriegn currency. card_payment_wrong_exchange_rate +I can't find my phone. lost_or_stolen_phone +Do I need to verify my identity to use my account? why_verify_identity +Can you tell me if my pop-up went through? top_up_failed +I am not satisfied with your company and would like to delete my accounts! terminate_account +Does my PIN come with my card? get_physical_card +My card has not arrived yet. card_arrival +I was at an ATM and it swallowed my card. card_swallowed +Why did my transfer fail? failed_transfer +I need to make a transfer, what will the fee be? top_up_by_bank_transfer_charge +Why do I have to verify the top-up? verify_top_up +My disposable virtual card is not working when I try to use it at a point of sale transaction. What do I do now? virtual_card_not_working +The service of this company sucks, I need to terminate my account. terminate_account +Why did my cash get charged a fee that should not be there. cash_withdrawal_charge +The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account? declined_cash_withdrawal +I made an out of country transfer and it hasn't went through yet. balance_not_updated_after_bank_transfer +Are there certain ATMs that I can use this card at? atm_support +How do I go forth on transferring money into my account? transfer_into_account +The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account? declined_cash_withdrawal +how long and how much does it cost for new card card_about_to_expire +My disposable card seems not to be working am I doing something wrong? virtual_card_not_working +How do I get a visa card? visa_or_mastercard +Why doesn't my balance reflect my transfer balance_not_updated_after_bank_transfer +Why didn`t my topup go through? top_up_failed +Where do I go to get the code to verify the top up card? verify_top_up +Why was my cash withdrawal declined? declined_cash_withdrawal +Can I make multiple online transactions with my virtual card? virtual_card_not_working +Im very upset as my top-up was canceled and I have no idea why. top_up_reverted +What exchange rate do you use? exchange_rate +It's been two weeks, why has the transaction for $1.00 not been reversed? extra_charge_on_statement +Why am I not able to verify my id? unable_to_verify_identity +I need to edit the personal details section of my account edit_personal_details +The ATM machine stole my card. card_swallowed +I used my card for a purchase and was charged a fee card_payment_fee_charged +It wants me to verify the top up. Why? verify_top_up +Why can't I top up with a cheque? top_up_by_cash_or_cheque +How old does one have to be to have an account with the bank? age_limit +My latest payment was declined, I was told everything was back to working order. What happened? declined_card_payment +Why am I having trouble verifying my id? unable_to_verify_identity +What does it mean when my top up is saying still pending? pending_top_up +How much more do I have to pay to exchange currencies? exchange_charge +Can my friends send me money? receiving_money +Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated to a payment that was extra that no one made me aware of before at all. card_payment_fee_charged +I wanted to use my card contactless but it doesn't seem to be working, what could be the problem? contactless_not_working +How many disposable cards per day am I allowed to have? disposable_card_limits +My card isn't working card_not_working +Why do you charge fees on card payments? card_payment_fee_charged +How do I update my details? edit_personal_details +how to change name edit_personal_details +Is there an exchange fee? exchange_charge +My card broke. card_not_working +Do you do Visa or Mastercard? visa_or_mastercard +The amount of cash I received was incorrect wrong_amount_of_cash_received +What can I do if contactless doesn't work? contactless_not_working +Is there any limit to the amount I can add to a card at a time? top_up_limits +I'm really stuck. I don't know why but my card payment has not gone through. declined_card_payment +How can I get my card out of the damn ATM? card_swallowed +How can someone add money to my account? topping_up_by_card +I'm concerned about a payment that has recently been made on my card. I do not recognize the name that the transaction went to, can you help me? card_payment_not_recognised +Why is there more then one charge on my card I only paid for one not twice how can I fix this? transaction_charged_twice +There's a direct debit on my account that I didn't authorize direct_debit_payment_not_recognised +Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply. wrong_exchange_rate_for_cash_withdrawal +Why was my transfer charged fees? transfer_fee_charged +I need to reset my passcode. How do I do it? passcode_forgotten +Is my card usable anywhere? card_acceptance +how can i top up? topping_up_by_card +How do I freeze my card? I think someone is using it to make a bunch of online transactions. compromised_card +Why is the cash deposit not showing up in my account? balance_not_updated_after_cheque_or_cash_deposit +What is the process of card activation? activate_my_card +What is the limit to disposable cards you can have? disposable_card_limits +Can you freeze my card because someone used it while I was out of town. I did not make these purchases. compromised_card +Im waiting for my transaction to go through. transfer_not_received_by_recipient +My card got lost. lost_or_stolen_card +My money transfer has not arrived. transfer_not_received_by_recipient +Why is a transaction showing as pending when I recieved cash from an ATM? pending_cash_withdrawal +How can I view the source of my available funds? verify_source_of_funds +I am seeing in the App a some cash withdrawal that its not mine cash_withdrawal_not_recognised +How can I top-up my limit? top_up_limits +Can I find the origination of my funds? verify_source_of_funds +Help me cancel my transaction cancel_transfer +How fast can you deliver? card_delivery_estimate +The stupid machine just swallowed my card!! I need a new one ASAP card_swallowed +Where are cards delivered to? order_physical_card +It seems someone used my card! There are a few transactions from a small town in the middle of nowhere that I definitely have not made! Please prevent them from using it immediately! compromised_card +Can I use your app if I am from the EU? country_support +I have a payment listed in error. card_payment_not_recognised +What's the limit on automatic top-up? automatic_top_up +There's a recent charge on my card that I know I didn't make because I've never seen the name before. Can we investigate this? card_payment_not_recognised +Is my currency okay to add money with? supported_cards_and_currencies +Why do I get charged additional fees on some payments, but not others? card_payment_fee_charged +I would like a virtual card- where can I purchase one? getting_virtual_card +How do I open up an account for my child? age_limit +"Can you help me with a weird charge? It's a pound charge that never goes away from the statement view on the app I'm using. It's not described as anything but ""Pending"", and that status has never changed during the last two days." extra_charge_on_statement +The expiration date of my card is approaching . card_about_to_expire +I would like to cancel a payment. I purchased something several days ago and i still have not received it. request_refund +Are you sure when the withdrawal will show? pending_cash_withdrawal +Is there a fee for using a European bank card to top up? top_up_by_card_charge +Where can I receive my card? order_physical_card +i transfered however its still pending pending_transfer +How can I top-up my card? top_up_by_cash_or_cheque +How do i transfer money using my credit card? topping_up_by_card +Why didn't my transfer go through? failed_transfer +Do you have a limit to top ups? top_up_limits +Hello! I recently made a purchase and I'm needing to cancel my order and process a refund as soon as possible. request_refund +I tried making an update to my balance using cheque just yesterday but it doesn't appear to have worked. Should this not be a faster process? I need you to please check over my account because something has went wrong. balance_not_updated_after_cheque_or_cash_deposit +May I have another card? getting_spare_card +Where can I get my PIN unblocked? pin_blocked +"What do I do if an ATM ""stole"" my card?" card_swallowed +im not paying this transfer fee transfer_fee_charged +How can I verify my indentity? verify_my_identity +why do i not have a virtual card getting_virtual_card +I did a transfer to my account but it doesn't show up balance_not_updated_after_bank_transfer +I am sick of this damn company and want to close out my account. terminate_account +What is my card's PIN? get_physical_card +I made a transfer a few hours ago from a UK banking account. I do not yet see the transfer. Please check on this for me. balance_not_updated_after_bank_transfer +I got charged and extra fee when I transferred money so why was I charged? transfer_fee_charged +The atm won't give my card back! card_swallowed +How do I go through the process of currency exchange? exchange_via_app +How man currencies can I hold? fiat_currency_support +Is there any way to Auto top-up? automatic_top_up +I didn't get cash from an ATM, but the app says I did cash_withdrawal_not_recognised +How do my friends top up my account topping_up_by_card +Can I use app to freeze account and dispute fraud? compromised_card +I've notice I was charged for withdrawing cash, can you explain why? cash_withdrawal_charge +What countries will my card be supported in? country_support +Can you tell me why my refund is not showing in my statement? Refund_not_showing_up +Can I have a auto top-up when my account is short? automatic_top_up +My card is gone I think it was stolen lost_or_stolen_card +I'm at an ATM and withdrew 30 pounds and was only given 10. What should I do? wrong_amount_of_cash_received +What are the steps to activating a new card? activate_my_card +I can not seem to make a successful transfer, can you tell me what I'm doing wrong? failed_transfer +When I topped up, the app reverted my funds. top_up_reverted +What do you charge for physical cards? order_physical_card +What do you need so I can verify my identity? verify_my_identity +What should I do to verify my identity? verify_my_identity +I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have known about these charges I wouldn't have made a withdraw. wrong_exchange_rate_for_cash_withdrawal +What are some reasons that would cause ATM machines to decline my card? It has happened to me multiple times! declined_cash_withdrawal +My ecchange rate was wrong for a cash transaction. wrong_exchange_rate_for_cash_withdrawal +How do I add the card to my account? card_linking +What do I do if I think someone managed to get my card information? compromised_card +For what reason would a top up be reverted and returned to my account? top_up_reverted +Do you know why my card payment was reverted? reverted_card_payment? +What can you tell me about getting a virtual disposable card? get_disposable_virtual_card +I think my card was stolen. lost_or_stolen_card +I was supposed to get a purchase refunded but I don't see the money in my account Refund_not_showing_up +My salary is received in the form of GBP. Do I need to do anything specific to configure this? receiving_money +Someone has my card number, freeze my account. compromised_card +Is using my card free? card_payment_fee_charged +Where can I obtain my virtual card? getting_virtual_card +Why can't I top up? top_up_failed +Change currency exchange_via_app +The expiration date on my card is coming up card_about_to_expire +The app reverted my top off. top_up_reverted +going to need a new card what are the fees and time it takes card_about_to_expire +Can I cancel a transfer cancel_transfer +Where will I find my card? order_physical_card +If I transfer money from my bank to top-up my account will I be charged? top_up_by_bank_transfer_charge +Can you give me information about verification code? verify_top_up +Is there an auto top-up option? automatic_top_up +Is there a fee for withdrawing cash? cash_withdrawal_charge +Why was I charged a fee for withdrawing cash? cash_withdrawal_charge +The exchange rate on my purchase is wrong. card_payment_wrong_exchange_rate +Explain why I can't do a transfer to a beneficiary. beneficiary_not_allowed +I am not able to use the app since I forgot my phone at the hotel I was staying at. lost_or_stolen_phone +How are currencies exchanged? exchange_via_app +Why was a charged just for transferring? transfer_fee_charged +Can I receive a refund for my item? request_refund +Some idiot stole my card. lost_or_stolen_card +My transfer is still coming up as pending. pending_transfer +I was retrieving money and my card wouldn't remove. card_swallowed +Still waiting on a refund. Refund_not_showing_up +When will my balance update after a transfer? balance_not_updated_after_bank_transfer +my card was not in the mail again can you advise? card_delivery_estimate +How do I update the PIN on my account? change_pin +Can I exchange currencies? fiat_currency_support +I've tried my card a bunch of times and it never worked. card_not_working +Where can I withdrawal my money? atm_support +My card is about to expire. How do I get a new one? card_about_to_expire +I was trying to purchase something at the store today and my card has been declined. Why has this happened? declined_card_payment +Atm took my card card_swallowed +What are the most current exchange rates? exchange_rate +What places can I use my card? card_acceptance +What is the highest limit for Auto Top? automatic_top_up +how do I top up my money automatically automatic_top_up +To add money to my account, what currencies can I use? supported_cards_and_currencies +Can I do a bank transfer to put additional money in my account because I am out of money? transfer_into_account +Do I qualify for a visa card? visa_or_mastercard +How does a transfer work? transfer_into_account +can you assist me with the auto top up ? automatic_top_up +What is the code I need to get into the app? passcode_forgotten +Can I use my Apple Watch to to top up? apple_pay_or_google_pay +There is a direct debit that's not mine. direct_debit_payment_not_recognised +Do I need to establish I am paid in GBP before a transfer? receiving_money +It will be fine to use at any establishment that accepts Mastercard. card_acceptance +Why did I get less money than I asked for? wrong_amount_of_cash_received +My top-up failed, WHY? top_up_failed +Is their a fee for top ups? top_up_by_card_charge +How do I find the verification code for my top-up card? verify_top_up +how long dies it take for transfers to reflect on my balance transfer_timing +Who accepts this card? card_acceptance +Can I use app to freeze my card and dispute fraud? compromised_card +In terms of holding and exchange, what fiat currencies do you use. fiat_currency_support +What kind of cash machines would allow me to change my PIN? change_pin +Why would there be a payment on my account I don't recognize? card_payment_not_recognised +My card stopped working card_not_working +i have not received my card card_arrival +I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it. cash_withdrawal_not_recognised +When using a US card, what is the cost for a top up/off? top_up_by_card_charge +CAN YOU EXPLAIN HOW TO TRANSFER MONEY INTO MY ACCOUNT FOR ME? transfer_into_account +Do you offer additional currency options? fiat_currency_support +I show another charge on my card from when I used it, why? card_payment_fee_charged +My card was declined today when eating and I need to know what's wrong. card_not_working +There is a Direct Debit that I don't recognize. direct_debit_payment_not_recognised +How do I track my card? card_arrival +My ID won't be verified! unable_to_verify_identity +My card's expiring, what happens now? card_about_to_expire +Is there a limit for top-ups? top_up_limits +The exchange rate would be? exchange_rate +How can I top up my Google Pay? apple_pay_or_google_pay +Something is wrong with my payment account since it has been declined declined_card_payment +Can am I able to exchange currencies? exchange_via_app +How do you get a virtual card? getting_virtual_card +Where can I use my card? card_acceptance +I made a mistake with a transaction! cancel_transfer +What is the maximum number of transactions I can make with one card? disposable_card_limits +How many card payments can I use on a disposable card? disposable_card_limits +What is the tracking number for the card you sent? card_arrival +How can I use American Express to add funds to my account? supported_cards_and_currencies +Is there a maximum amount of top-ups? top_up_limits +I cannot use my card. card_not_working +What are the ATMs that will accept this card? atm_support +I want to withdraw money, where can I go? atm_support +My card is broke, what do I do? card_not_working +And what about the Card's PIN? get_physical_card +What is the need to verify my identity? why_verify_identity +Are SWIFT transfers accepted? top_up_by_bank_transfer_charge +What countries do you do business in? country_support +I'm out of money, can I add money with my bank? transfer_into_account +How do I top up my card? transfer_into_account +I need to validate the source of my funds. verify_source_of_funds +I don't know why my payment didn't work. declined_card_payment +I made a cash withdrawal but the pending status is taking forever. pending_cash_withdrawal +Where can I see the source of my money? verify_source_of_funds +My transfer will not go through. failed_transfer +Show me how to change my pin? change_pin +Is it permissible to hold money in multiple currencies? fiat_currency_support +I believe I left my smartphone at the hotel I was staying at. lost_or_stolen_phone +More fees, this time for withdrawing my own cash. Why are you robbing me? cash_withdrawal_charge +Can you cancel my purchase? request_refund +Why does it say pending cash withdrawal on my statement? pending_cash_withdrawal +I am waiting for a pending money transfer to process. pending_transfer +What is the exchange rate like? exchange_rate +Let me know the steps for the identity checks verify_my_identity +Are there fees for adding money using an international card top_up_by_card_charge +Will topping up by transfer lead to a charge on my account? top_up_by_bank_transfer_charge +I just got this card & I don't know how to activate it. activate_my_card +What do I need to do for a PIN? get_physical_card +I am not being recognized by the app. unable_to_verify_identity +May I get a disposable virtual card as well? get_disposable_virtual_card +Where did this 1 euro fee come from? extra_charge_on_statement +How can I create many temporary cards daily? disposable_card_limits +I tired to move my money, but my transfer was declined. declined_transfer +My card is just not working at this time. virtual_card_not_working +I would like to verify the source of my money verify_source_of_funds +are both visa and mastercard available to me? visa_or_mastercard +What's the right way to activate my card? activate_my_card +Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this beneficiary_not_allowed +I topped up but the app reverted it top_up_reverted +Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! Please fix it! pending_top_up +help me obtain a virtual card getting_virtual_card +I am still waiting for a money transfer to show pending_transfer +If I receive foreign currencies, am I able to exchange them on the app? exchange_via_app +When will the $1 transaction be credited to me? extra_charge_on_statement +When will a transfer reach my account? transfer_timing +There is a fee I don't recognize on my statement. extra_charge_on_statement +Can you provide a reason as to why my transfer did not work? failed_transfer +I need to use a European card for a top up, what will the charge be? top_up_by_card_charge +What are your policies for card transfers? failed_transfer +I don't know where to look to find my PIN. get_physical_card +I need to get an actual card so that I can use it for in person transactions. How would I do this? order_physical_card +Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket. card_linking +How do I avoid getting charged a fee on my card? card_payment_fee_charged +How do I find the exchange rate? exchange_rate +I tried to transfer money but it said it wasn't possible? I've done this before and it worked why isn't it working now? beneficiary_not_allowed +When I put the wrong pin too much, I got blocked, so can you help me unblock my pin pin_blocked +What kind of documents do I need for the identity check? verify_my_identity +I took out cash abroad and the exchange rate isn't correct. wrong_exchange_rate_for_cash_withdrawal +Hello, I found the card I misplaced and I need to reactive it, how do I do that? card_linking +Why do you charge for payments? Why aren't your charges clearly laid out in the agreement? card_payment_fee_charged +Which ATM's accept my card? atm_support +Why did my top up not work? top_up_failed +Hi,I tried to get some money out but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received. pending_cash_withdrawal +I transferred money and was charged and want to know why. transfer_fee_charged +What cards to do you support to top up. supported_cards_and_currencies +I live in the US, how long will it take for delivery? card_delivery_estimate +how to activate card? activate_my_card +I found an unauthorized card payment card_payment_not_recognised +I am from the EU, can I sign up? country_support +I was charged for a cash withdrawal. cash_withdrawal_charge +I think my card payment had been return reverted_card_payment? +Oh no! I lost my card! Help! lost_or_stolen_card +When should I expect my card? card_delivery_estimate +I initiated a Bank transfer form Europe, how long will this take? transfer_timing +Is there any nearby ATM's? atm_support +Get an item refund request_refund +I have an unauthorized transaction on my statement card_payment_not_recognised +Do you know if my top-up has been cancelled? top_up_reverted +I have no idea why my card payment did not work. declined_card_payment +Help! I forgot my PIN and have been locked out of using my card. pin_blocked +I received my new card, but I don't see it in the app anywhere. What do I do? card_linking +Unknown direct deposit direct_debit_payment_not_recognised +Is there currency exchange on this app? exchange_via_app +I still have not received my new card, I ordered over a week ago. card_arrival +how much can i top up? top_up_limits +Why is my transfer not done yet? pending_transfer +What do I do if an ATM ate my card? card_swallowed +The ATM didn't let me get any cash declined_cash_withdrawal +How do I activate a new card? activate_my_card +My transaction was just declined when I was using my disposable virtual card. What can I do? virtual_card_not_working +I didn't buy this twice transaction_charged_twice +Is there a way to top-up automatically? automatic_top_up +i was charged when i used a us issued card. why and what cards are free to use to add money top_up_by_card_charge +The exchange rate for my transaction last Saturday seems to have been wrong I got charged extra. Please fix. card_payment_wrong_exchange_rate +Does it cost anything for exchanges? exchange_charge +I want to order another crad getting_spare_card +What is the base amount for cross-currency exchanges? exchange_charge +Could it be that I deactivated my card, its not working? card_not_working +What are the fees for top ups? top_up_by_card_charge +Is it possible to receive a Visa and a MasterCard? visa_or_mastercard +How can I fix a problem where my virtual card is rejected? virtual_card_not_working +Can you explain why there is a payment showing twice? transaction_charged_twice +I need to change my PIN. change_pin +Do you accept exchanges to EUR? fiat_currency_support +Is it a good time to exchange? exchange_rate +There must be an issue, why has my card been cancelled? reverted_card_payment? +My top up was denied in the app. top_up_failed +I would like to know why my payment is still pending, can you help? pending_transfer +Can I request a physical card? order_physical_card +I'v exhausted all the of times I can try my PIN pin_blocked +Is PIN delivered separately? get_physical_card +Can I exchange and hold all fiat currencies? fiat_currency_support +Someone attacked me yesterday and took my things, so I am unable to use the app. I am in need of some help. lost_or_stolen_phone +Can you please make my top up go through as soon as possible. I really need the money and it has been pending for an hour already. pending_top_up +How do I delete my account? terminate_account +I topped up by card a while ago and it's still pending, surely it should be done by now? pending_top_up +What is stopping my money from transferring? failed_transfer +How many cards can I have for one account? getting_spare_card +Why am I seeing a transfer fee? transfer_fee_charged +The ATM isn't giving out any money. declined_cash_withdrawal +Is it possible to tell if my top up has reverted? top_up_reverted +Where can I find the card PIN? get_physical_card +How do I deal with a blocked PIN? pin_blocked +Can I use Apple Pay to top up? apple_pay_or_google_pay +Why would I be charged a fee for card payment? card_payment_fee_charged +My salary is in GBP; how can I note this in the app? receiving_money +I requested a refund and it is missing. Refund_not_showing_up +A wrong exchange rate was applied to a transaction made abroad. wrong_exchange_rate_for_cash_withdrawal +My contanctless has stopped working contactless_not_working +I am seeing an extra fee on my statement what is that for? extra_charge_on_statement +Help me locate the nearest ATM. atm_support +When I top up what are the amoutn limits. top_up_limits +I want to change my name. edit_personal_details +I bought some things this morning but the payment shows that it is pending pending_card_payment +When will I get my card? card_arrival +I'm not sure where my phone is, I think someone stole it or it's lost. lost_or_stolen_phone +I transferred money but the recipient says it has not arrived. Why would this be? transfer_not_received_by_recipient +My top up is not working in Apple Pay. apple_pay_or_google_pay +What countries do you support? country_support +I am confused as to why my transfer could still be pending. pending_transfer +What stores will take my credit card as payment? card_acceptance +What are the fees to get a physical card? order_physical_card +It appears that I am being double charged for some items that I have purchased this past week. Please review and correct. transaction_charged_twice +When will my card payment be done pending? pending_card_payment +How do I set a new pin? change_pin +I transferred the wrong amount and would like to cancel the transaction. cancel_transfer +How do I change my address? edit_personal_details +Cash deposit to my account but it has not appeared. balance_not_updated_after_cheque_or_cash_deposit +What are disposable cards? get_disposable_virtual_card +I just completed a bank transfer and the balance didn't update balance_not_updated_after_bank_transfer +Was charged an ATM fee despite it being a small withdrawal on the 1st day of the month. I thought I was allowed 200 per month? cash_withdrawal_charge +I can't find my password passcode_forgotten +If I need more cards, are there any fees? getting_spare_card +Can I use this card at an ATM? atm_support +How do I get an actual card? order_physical_card +How can I unlock the pin? pin_blocked +The app made a mistake and said I made a cash withdrawal. cash_withdrawal_not_recognised +Can I make sure my card is delivered on a specific day? card_delivery_estimate +I'm not in the UK, can I get a card? country_support +The app doesn't believe that I am me unable_to_verify_identity +What is the fee to receive money? top_up_by_bank_transfer_charge +Why did I not get a virtual card yet? getting_virtual_card +What are the top-up limits? top_up_limits +I'm still waiting on my card to be delivered. card_arrival +I would like to know why I was charged twice for my purchase. transaction_charged_twice +Why would I have a pending payment? pending_card_payment +How can i check if my card is working? card_not_working +Where do I go to change GBP? exchange_via_app +There is an unauthorized fee. card_payment_fee_charged +How can I top up with Google Pay? apple_pay_or_google_pay +I thought cash withdrawals didn't have a fee cash_withdrawal_charge +How do you verify an identity? verify_my_identity +Why doesn't a return show up im my account from a purchase I made? Refund_not_showing_up +The card I have doesn't work. card_not_working +What are the ways for others to transfer me money? receiving_money +I was mugged yesterday and they took everything. I can't access my app. What are my next steps? lost_or_stolen_phone +How did you come up with your exchange rates? exchange_rate +Someone transferred money to me and it doesn't show pending_transfer +Someone I don't know has used my card without permission. compromised_card +I am still waiting for a cash withdrawal to show pending_cash_withdrawal +Fix my contactless contactless_not_working +How do I get my top-up verification code? verify_top_up +$1 extra has been charged on my statement, why is that? extra_charge_on_statement +What's the deal? My card was just denied for top up. Why is it not going through? top_up_failed +Since my card is about to expire, what do I do to get a new one? card_about_to_expire +"Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my first time ever) and it's been stuck at ""pending"" for over an hour now. Is it supposed to do this or is there something wrong in the system?" pending_top_up +I need a card, but I'm in the US at the moment. country_support +I would prefer a visa card visa_or_mastercard +What is the activation process on my new card? activate_my_card +How do I convert currencies with the app? exchange_via_app +Can you assist me with unblocking my PIN? I put it in wrong too many times. pin_blocked +places i can use the card card_acceptance +How do I receive my physical card order_physical_card +Is there places where I can't withdraw money? atm_support +Why could I not choose cash at the ATM? declined_cash_withdrawal +The app doesn't recognize me. unable_to_verify_identity +I tried to take out cash but the amount isn't right, so what do I do? wrong_amount_of_cash_received +It seems there is an incorrect listing of a direct debit payment on my app that I did not make direct_debit_payment_not_recognised +There is a payment that is not mine in the app. Please advise/ card_payment_not_recognised +How can I get a physical card order_physical_card +My password isn't being accepted and I need to reset it. passcode_forgotten +Can I get a copy of the card by email? getting_virtual_card +My American express is experiencing a problem with apple play with top up, can you fix it? apple_pay_or_google_pay +Where is the closest Mastercard ATM? atm_support +Can you tell me how to link one of your cards that I already have? card_linking +What different ways are there for someone to send me money? receiving_money +still waiting on that card card_arrival +Can you explain the transfer fee to me? transfer_fee_charged +I didn't get all the cash I requested for at the ATM wrong_amount_of_cash_received +How long is it going to take for my funds to show in my account? transfer_timing +I saw a payment i did not do card_payment_not_recognised +I attempted to top up but the app denied it. top_up_failed +I was taking out funds and was unable to regain my card. card_swallowed +I had to pay in order to do a transfer transfer_fee_charged +I get paid in GBP. Should I configure this and if so, where? receiving_money +While I was checking out in the grocery store, I realized I needed cash so I requested some. However, I noticed there was a fee for this transaction. Why did I get charged a fee? cash_withdrawal_charge +What do I need to do to verify the source of my funds? verify_source_of_funds +I checked my account today and it said I was out of money. How do I transfer money into my account? transfer_into_account +Can you help me figure out what's happening? I'm trying to transfer money to a friend but it keeps getting returned. I'm not sure what i'm doing wrong. failed_transfer +What is the process for activating my card? activate_my_card +Do you know what the restriction of the disposable cards are? disposable_card_limits +why isnt top up working top_up_failed +How long will it take for the card to arrive? card_delivery_estimate +Can I top up using my car? topping_up_by_card +Can I use my American Express to add money to my account? supported_cards_and_currencies +I was charged on my account that shouldn't be there. direct_debit_payment_not_recognised +Where do I verify my identity? verify_my_identity +I've tried numerous times to submit a transfer of funds. Why isn't it going through? beneficiary_not_allowed +I do not wish to verify my identity. why_verify_identity +Can you explain your exchange rate policy to me? exchange_rate +Will I get a curreng foreign exchange rate? exchange_rate +I want to transfer money to a beneficiery. Why can't I? beneficiary_not_allowed +How come I'm not allowed to transfer funds right now? I just keep getting an error message. beneficiary_not_allowed +How do I update my current residence details? edit_personal_details +Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction. wrong_exchange_rate_for_cash_withdrawal +Is there a way I can get my ATM card back from the machine? card_swallowed +Can I use the system Google Pay for top-ups? apple_pay_or_google_pay +Can I use my card at any ATMs? atm_support +why is the exchange rate for a Foreign ATM different wrong_exchange_rate_for_cash_withdrawal +What do I need to show who I am? verify_my_identity +How do I reset a forgotten passcode, please? passcode_forgotten +I made a mistake when I did a transfer so now what can I do to fix that? cancel_transfer +Can I give a second card to my daughter? getting_spare_card +I don't know what to do. Should I transfer funds. My account is out of money. transfer_into_account +Can I have my card delivered on a specific day? card_delivery_estimate +Are there any fees for top ups? top_up_by_card_charge +Can I make online purchases with my card? card_acceptance +I just topped off my card will I be charged for it? top_up_by_card_charge +What is the fastest that I can make a transfer? transfer_timing +My card was taken from me lost_or_stolen_card +What would the price be for an expired card replacement and how long will it take me to get it? card_about_to_expire +I want a virtual card! getting_virtual_card +What do you charge for top ups? top_up_by_card_charge +I have a 1 euro fee on my statement. extra_charge_on_statement +Can I transfer money to my credit card? topping_up_by_card +My card was topped this morning but I can't see the funds. Why didn't it complete? pending_top_up +I made a bank transfer and my account balance did not show it. balance_not_updated_after_bank_transfer +I've already topped up, but I cannot see the funds being available. What happened? pending_top_up +How do I apply for a refund? request_refund +Why was the exchange rate different when I withdrew my cash? wrong_exchange_rate_for_cash_withdrawal +How do I link my card card_linking +I have a problem! The ATM stole my card! card_swallowed +Which forms of currency are accepted? supported_cards_and_currencies +I need to change my name what do I do? edit_personal_details +I made a cash deposit almost a week ago but it's still not there!! please sort this out asap I need the money balance_not_updated_after_cheque_or_cash_deposit +I need help changing my last name on my account. edit_personal_details +Why was I unable to do a transfer? declined_transfer +My top-up has been cancelled. top_up_reverted +Are there any fees if I use a European bank card for a top up? top_up_by_card_charge +I got 2 transfer fees and I thought transfers were free. transfer_fee_charged +How young can I be to open my own account? age_limit +I am being charged a transfer fee aren't they free? transfer_fee_charged +Why don't I see my top up in my wallet? topping_up_by_card +I just finished sending money, but it's not logging on the recipient side. transfer_not_received_by_recipient +where to funds come from verify_source_of_funds +Please help me! I need to cancel a transaction. cancel_transfer +There's a cash withdraw on my statement that I didn't make. cash_withdrawal_not_recognised +I made an error in payment yesterday and I need it fixed asap because it's for my rent tomorrow. cancel_transfer +Will I always be charged a fee for using my card? card_payment_fee_charged +why hasn't my top up gone through yet pending_top_up +Someone else used my card! compromised_card +Can you explain the virtual cards limit? disposable_card_limits +My account got charged for taking out cash, why did this happen? cash_withdrawal_charge +Does this card work everywhere? card_acceptance +I am having trouble proving my identity. unable_to_verify_identity +If I need GBP instead of AUD what do I do? exchange_via_app +A cheque deposit hasn't posted to my account, when will my balance update? balance_not_updated_after_cheque_or_cash_deposit +How long does a funds transfer take from one back to another? transfer_timing +What locations can a card be delivered to? order_physical_card +Is a SWIFT transfer okay? top_up_by_bank_transfer_charge +i want to close an account but im not sure about setting up a new one in the future, what do you recommend terminate_account +I want to transfer from accounts in order to Top up. What are the steps necessary. transfer_into_account +I need it delivered on a certain date. card_delivery_estimate +Why isn't my top up working using my saved American Express in ApplePay? apple_pay_or_google_pay +I have been waiting longer than expected for my bank card, could you provide information on when it will arrive? card_arrival +Can I cancel a transfer if is already processed? cancel_transfer +I thought I was going to get a virtual card but I haven't received it yet, how can we resolve this? getting_virtual_card +What is the transfer fee charge? transfer_fee_charged +i tried to make a transfer to a beneficiary and it didn't go through beneficiary_not_allowed +What are my remedies if I think I was charged twice for the same expense? transaction_charged_twice +Can this app help me exchange currencies? exchange_via_app +What is this charge on my account for a cash withdrawl? cash_withdrawal_charge +Can I get a card outside the UK? country_support +I was charged a fee when making this transfer, and I don't think I should have been! transfer_fee_charged +Where are my funds coming from? I need to know. verify_source_of_funds +Can I be topped up once I hit a certain balance? automatic_top_up +Has someone accessed my card there are payments I did not make that are showing up on the app. card_payment_not_recognised +How many tries do I have to enter my pin before I'm blocked? pin_blocked +Am I able to order a new card and have it sent to me in China? card_about_to_expire +I think my transfer was declined, but why? declined_transfer +Is there a fee for sending out more than one card? getting_spare_card +Which ATMs accept this placard ? atm_support +My card is about to expire. How much does it cost to order a new one and how fast will I get it? card_about_to_expire +I would like to apply for a visa card. visa_or_mastercard +Can I have an item refunded? request_refund +cash from this morning has not deposited balance_not_updated_after_cheque_or_cash_deposit +Where is the cash from my cheque I recently deposited? balance_not_updated_after_cheque_or_cash_deposit +What is my foreign exchange rate? exchange_rate +If I don't want a physical card can i get a virtual version? getting_virtual_card +This is URGENT, I typed the wrong payment information for a payment I needed to make and have clicked send, I need to reverse the transaction immediately. cancel_transfer +Where is the money I pushed it's on my mobile app as being withdrawn. wrong_amount_of_cash_received +can you check why I wasn't able to top up? top_up_failed +Freeze my account it's been hacked. compromised_card +Do you have Visa or Matercard? visa_or_mastercard +Where is my card accepted? card_acceptance +Why is there an extra charge for money that was withdrawn? cash_withdrawal_charge +app does not recognize me unable_to_verify_identity +Could you please check one of my transfer which i made few hours ago from my UK bank account, as its not showing yet. balance_not_updated_after_bank_transfer +When will my card be activated? activate_my_card +My refund is missing from my statement. Refund_not_showing_up +Where do I order a virtual card from? getting_virtual_card +Is there a fee for exchanging foreign currencies? exchange_charge +When adding money, what are the currencies you take? supported_cards_and_currencies +When considering currency holdings and exchanges, what fiat currencies are supported? fiat_currency_support +My payment still hasn't processed! pending_card_payment +how do i get a virtual card for one time use get_disposable_virtual_card +What currencies will this app exchange? exchange_via_app +Can I get one of your cards in the EU country_support +I was trying to use my virtual card at a merchant and it was rejected. How can I fix this? virtual_card_not_working +Where can I get my card at? order_physical_card +Please help me as i am continuously facing the issue in transferring money to my friends, as all my transactions are getting failed. failed_transfer +I was at the ATM trying to made a withdraw and I was declined. declined_cash_withdrawal +Do these virtual cards have any caps on using them? disposable_card_limits +Can I change my currency from USD to EUR? exchange_via_app +I couldn't do a transfer to an account beneficiary_not_allowed +Why is my virtual card is being declined? virtual_card_not_working +What kind of currencies can I use to add money? supported_cards_and_currencies +The new card that was just sent to me was declined multiple times yesterday when I tried to use it at a restaurant to pay for my dinner. I am really disappointed and embarrassed that my card was denied when I tried to use it to pay for my friend's birthday dinner. declined_card_payment +What steps do I need to take to change my card PIN? change_pin +How long will this card payment stay pending? pending_card_payment +Can my children have their own account? age_limit +I would like to create a disposable virtual card. How do I go about doing that? get_disposable_virtual_card +Please delete my account. terminate_account +where is theft-top option? automatic_top_up +Why can't I see my topup in my wallet anymore? topping_up_by_card +Where am I able to use the card? card_acceptance +Is it possible to top up with cash? If so how do I do it? top_up_by_cash_or_cheque +Where can I find an ATM to use this card? atm_support +Can I receive a new card while I am in China? card_about_to_expire +Is this where I order a virtual card? getting_virtual_card +Will I be charged a fee if I receive a SEPA transfer top_up_by_bank_transfer_charge +My phone is not with me at the moment so I will not be able to access the app. lost_or_stolen_phone +My card was declined in a shop declined_card_payment +Why was a charged a fee for using the card? card_payment_fee_charged +How do I do an international transfer? transfer_into_account +Is there an option to top up a with cheque? top_up_by_cash_or_cheque +what is required documents for new card process ? contactless_not_working +I lost my password passcode_forgotten +This rate is too low. Are you sure your using the right exchange rate. card_payment_wrong_exchange_rate +It looks like someone else withdrew cash from my account, can you help? cash_withdrawal_not_recognised +Do transfers from Europe take longer? transfer_timing +How long for money transfer to show? pending_transfer +Can you delete my account please? terminate_account +Are you able to locate my card? lost_or_stolen_card +I have a strange payment in my statement card_payment_not_recognised +Why is my payment pending? pending_card_payment +i want to track the card you sent card_arrival +"I was double charged, and the second charge is showing as ""pending"". How long will it be before I get my money back once the second charge has been refunded?" pending_card_payment +What is the source of my money? verify_source_of_funds +Is it possible to deposit money in GBP? receiving_money +Someone else may be using my card. There are transactions I don't recognize. compromised_card +At what ATMS am I able to use the card? atm_support +I'm looking for the cash deposit top up option but can't find it. Can you help me? top_up_by_cash_or_cheque +I'm not familiar with a card payment. card_payment_not_recognised +When would my card be charged an extra fee for a transaction? card_payment_fee_charged +Is it possible to use Apple Pay to put money in my account? apple_pay_or_google_pay +How can I get my physical card to work? card_not_working +What should I do if I think someone is using my card. compromised_card +Why was a transfer to an account not allowed? beneficiary_not_allowed +I am only 17. Can I make an account? age_limit +A couple weeks ago some money was deducted from my account by some seller that I don't remember. I'm pretty sure I didn't do that, but is it possible to trace back who that is just to make sure? direct_debit_payment_not_recognised +Where can I find instructions to change my PIN? change_pin +The exchange rate seems off on this transaction card_payment_wrong_exchange_rate +Are the top-ups limited? top_up_limits +My address has changed. edit_personal_details +What do I do since the machine swallowed my card. I need one. card_swallowed +I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now? Refund_not_showing_up +Do my kids have to be a certain age to use this service? age_limit +Where in the app can I find my PIN? get_physical_card +How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee cash_withdrawal_charge +Are there any documents needed for the identity check? verify_my_identity +Can I exchange money from abroad without additional costs? exchange_charge +I went to top up and it is no longer there. Was it sent back? top_up_reverted +Where should my card work? card_acceptance +I need a physical card. order_physical_card +what happens to the funds if a merchant refuses the payment reverted_card_payment? +Please help me get a virtual card. getting_virtual_card +There was an extra charge when I made a transfer. transfer_fee_charged +Hi, I am calling about a recent transaction that has happened on my account. I recently went to the ATM, and tried to make a withdrawal on my account. I just happened to check my transaction slip and noticed a fee for my withdrawal. How can I resolve this, I didn't know fees were charged for this type of action. cash_withdrawal_charge +Can you help with a transfer to an account beneficiary_not_allowed +i know i entered the right info, but my top up isn't in my balance topping_up_by_card +When will money be available in my account? transfer_timing +What is the reason my transfer was declined? declined_transfer +I believed crypto top up with something you offered. This does not seem to be working. The money has been removed from my account though so what's going on? top_up_reverted +My cash in the ATM is still pending pending_cash_withdrawal +The incorrect rate was used in my foreign purchase card_payment_wrong_exchange_rate +I want to get Visa and Mastercard visa_or_mastercard +I can not get the app to know it is me. unable_to_verify_identity +How do I report a stolen card? lost_or_stolen_card +Is it normal to have to verify my top-up or is something wrong? verify_top_up +I topped up but the app did not accept it. top_up_failed +I would like to transfer some money from my other bank account into this one. transfer_into_account +Can you let me know if Visa is among the card scheme assignments? visa_or_mastercard +What are the limits to using disposable virtual cards? disposable_card_limits +I need your help in deleting my account. terminate_account +Which cards do you guys support? I want to top up using my credit card. supported_cards_and_currencies +Why do you require so many details about my identity? why_verify_identity +For some reason my contactless has stopped working. I don't know what the problem is. What can I do? contactless_not_working +I do not see a top-up processed. pending_top_up +I would like some help getting a refund back from a seller. It still isn't showing up on my statement and I requested this a long time ago. I'm not sure why it's not returned yet. Can you assist me in getting this money back? Refund_not_showing_up +A transfer to an account was not allowed beneficiary_not_allowed +The right amount of cash was not sent to me. wrong_amount_of_cash_received +I'm attempting to top-up my account but it has been pending for an hour. pending_top_up +How do i cancel my transaction? cancel_transfer +How can the recipient see my money transaction? transfer_not_received_by_recipient +I did a top-up, but I'm not seeing it in my wallet yet. topping_up_by_card +I'm trying to transfer money into my account. transfer_into_account +Why did I have to pay a fee when I got cash? cash_withdrawal_charge +I need my card to come as soon as possible. card_delivery_estimate +Can I have it add money at certain time intervals when I travel? automatic_top_up +Can i have a card to my daughter? getting_spare_card +What methods can I use to add money to my account? transfer_into_account +How is the top-up card verified? verify_top_up +Is the top up feature available on the Apple Watch? apple_pay_or_google_pay +I want to change my address. edit_personal_details +I don't recognise a cash withdrawal cash_withdrawal_not_recognised +What do I need to do to transfer my paycheck to my account? receiving_money +Do I really need to verify my identity? why_verify_identity +Is there a verification code for the top-up card? verify_top_up +Is it possible for me to get money out in a different currency? receiving_money +My card payment was reverted. Why? reverted_card_payment? +Am I able to get a card in EU? country_support +I made this payment days ago so why hasn't it gone through yet? pending_card_payment +Where is the transaction I made to a friend? transfer_not_received_by_recipient +How do I claim a refund? request_refund +When traveling, can I auto top-up my card at certain times? automatic_top_up +Since my id hasn't been verified, when can I use my account? why_verify_identity +What do I do if I forget my passcode? Because I did. passcode_forgotten +What other methods are there to verify my identity? why_verify_identity +Do I need to verify my identity each time I wish to use my account? why_verify_identity +how do i add money with my apple watch apple_pay_or_google_pay +My friends want to top up my account topping_up_by_card +I'm not in the UK, can I still get a card? country_support +How long until the money is in my account? transfer_timing +Transferring money in 2018 to another country shouldn't take this long. My transfer has been pending for too long. I verified my account details are correct. pending_transfer +I don't know why the deposit I made a week ago still hasn't showed up, I really need the money now. balance_not_updated_after_cheque_or_cash_deposit +Weird charges are appearing in my debit account. direct_debit_payment_not_recognised +How can I find out where my contactless works? contactless_not_working +Where do you guys acquire your exchange rate? exchange_rate +Can I submit a check or cash payment? top_up_by_cash_or_cheque +What can I pay with? Does cash work? top_up_by_cash_or_cheque +How can I transfer money from an outside bank? transfer_into_account +Your exchange rate is totally wrong for my card payment card_payment_wrong_exchange_rate +It didnt work when I tried to pay contactless at the bus today. Why? contactless_not_working +The app denied my top-up top_up_failed +I want to order a card. Where do you deliver to? order_physical_card +I sent out money, but was charged extra for transferring. Why? transfer_fee_charged +The ATM at Metro bank on High St. Kensington swallowed my card. How do I get it back? card_swallowed +Why is my balance the same? I processed a transfer. balance_not_updated_after_bank_transfer +Why does my top up say still pending when I used my card to do it. pending_top_up +Is it necessary to verify my top up? verify_top_up +Why was a transaction on my card declined? declined_card_payment +Someone stole my phone yesterday :( is there anything I need to do? lost_or_stolen_phone +How long does an item I bought show as pending? pending_card_payment +Is it possible for me to get a virtual card? getting_virtual_card +When will my transfer go through? pending_transfer +I want to know where the funds come from. verify_source_of_funds +My new pin needs to be set. change_pin +I asked for $100 cash but only got $20? wrong_amount_of_cash_received +I tried taking money from the ATM but no money came out, but the transaction is still pending? How is this possible? pending_cash_withdrawal +Why is there a pending transaction on my card? pending_card_payment +What businesses accept this card? card_acceptance +How old do I have to be to open an account? age_limit +My credit card cancelled a payment for a purchase. reverted_card_payment? +On my last transaction it seem that my top-up was not successful. top_up_reverted +the app reverted my payment reverted_card_payment? +Can i get a throw away card get_disposable_virtual_card +In what countries do you do business? country_support +Do you have any restrictions to my top-up? top_up_limits +What is the charge for a physical card? order_physical_card +How do I make my virtual card work? virtual_card_not_working +A fee was charged for my recent withdrawal. cash_withdrawal_charge +There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm? direct_debit_payment_not_recognised +What is this €1 fee in my statement? extra_charge_on_statement +How do I enable auto-top up? automatic_top_up +Is there a way my new card can be renewed? activate_my_card +Is there a fee when you pay with your card? card_payment_fee_charged +What can you do to unblock my pin? pin_blocked +How can I check the exchange rate applied to my transaction? card_payment_wrong_exchange_rate +Could you explain why my top-up has gone through yet? pending_top_up +Do you offer services for children to have money saving experience? age_limit +I want to change my personal details. edit_personal_details +How many days does it take until funds are in my account? transfer_timing +My transfer hasn't gone through yet. pending_transfer +For the first time I got a fee on my account. How do I know when you charge these fees? card_payment_fee_charged +It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten a response. Please understand my frustration and put the money back in my account. Refund_not_showing_up +I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges! wrong_exchange_rate_for_cash_withdrawal +How long will it take to deliver something to US? card_delivery_estimate +Which cards and currencies do you support? supported_cards_and_currencies +Hi. I just withdrew cash from an ATM and received the wrong amount. However, my app shows the correct amount I withdrew. How do I get the rest of the cash? wrong_amount_of_cash_received +What is the €1 fee for? extra_charge_on_statement +When I deposit cheques and cash, my balance does not update. balance_not_updated_after_cheque_or_cash_deposit +From where can I withdraw? atm_support +Does every place of business accept this card? card_acceptance +My top up hasn't worked, it's been stuck in pending for the last couple hours pending_top_up +what is the most i can top up? top_up_limits +Please, how do I order a card? order_physical_card +I can see an extra 1£ charge on my app. Why did you charge me extra? extra_charge_on_statement +When will I see my new balance after making my bank transfer? balance_not_updated_after_bank_transfer +Why has my card payment been reverted? reverted_card_payment? +Why is it important to verify a top-up card? verify_top_up +Why has my transfer failed? failed_transfer +I followed the instructions to transfer money using my card, but then the money disappeared and I don't know what happened. topping_up_by_card +What are the fees for a physical card? order_physical_card +Can I hold money in other currencies? fiat_currency_support +Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP? request_refund +The ATM gave me less cash than I requested wrong_amount_of_cash_received +I was charged a fee for a card payment. Why? card_payment_fee_charged +I a having trouble proving my identity unable_to_verify_identity +Is there a limit to top-ups? top_up_limits +is there a fee for a transfer? if so how much will it be? top_up_by_bank_transfer_charge +I don't recognize a debit payment that was made and would like to find out about the payment. direct_debit_payment_not_recognised +I want to reverse my transaction from earlier cancel_transfer +Why has my card payment been cancelled? reverted_card_payment? +I'm not certain, but someone may be using my card. compromised_card +Can I order a virtual card? getting_virtual_card +lost my phone, dont want others to use it. lost_or_stolen_phone +Hi, i don't know what's going on i've just paid for my top up twice by accident can you help me get a refund please. top_up_reverted +What ATMs can I withdraw money from? atm_support +Why has my payment not gone through? pending_card_payment +How can I top-ff my account using my Apple Watch? apple_pay_or_google_pay +Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until I arrive in Britain. Will a withdrawal involve extra charges? wrong_exchange_rate_for_cash_withdrawal +Can I get my salary through this? receiving_money +I'm not quite understanding why my cash withdrawal is showing as pending. pending_cash_withdrawal +Do you know if I can use this for my salary? receiving_money +I can't recall my passcode and need to reset it. passcode_forgotten +I need the right foreign money, at the right rate, at ATMs, when I go abroad. wrong_exchange_rate_for_cash_withdrawal +What is the difference between standard and express delivery? card_delivery_estimate +I got topped up but the application reverted it. top_up_reverted +Do I need to choose GBP to get my salary deposited properly? receiving_money +Will you accept a cheque to top up my account? top_up_by_cash_or_cheque +I want to get an item refunded request_refund +What would be the reason there's an extra fee on my statement? extra_charge_on_statement +Can my daughter open an account? age_limit +I'm running out of money, can I auto top up? automatic_top_up +I need a few more physical cards. getting_spare_card +Tell me how I can exchange between different currency. exchange_via_app +I know that I am able to make transfers for free. That was something that I valued. After I bought something online from abroad I noticed that I got charged a fee? What is this and can it be removed? transfer_fee_charged +Can you tell me how to close my account? terminate_account +How can I process a refund for something I purchased? request_refund +Why didn't my balance change after I transferred some money? balance_not_updated_after_bank_transfer +Where is my new card? I have been waiting a week! card_arrival +Where can I get a disposable virtual card? get_disposable_virtual_card +How can I resolve a problem where my card won't go through at all? card_not_working +what's the process for getting a disposable virtual card? get_disposable_virtual_card +What do I do if it says my card payment has been cancelled? reverted_card_payment? +I need to do a refund request_refund +Is there a charge for physical cards order_physical_card +There is an important thing from China that I need to transfer. Approximately how long will this take? transfer_timing +If I will be traveling, is there a way to auto top-up my card on certain days? automatic_top_up +It doesn't let me verify my identity. unable_to_verify_identity +Will I be charged for topping up by card? top_up_by_card_charge +How does my identity get verified? verify_my_identity +Why can't I use my virtual card for subscription services? virtual_card_not_working +I'm just wondering when my card will get here. card_delivery_estimate +How come my cash deposit is not showing up. This can't be right. There must be some mistake. Where did my cash go. You better not have lost it as I need this money asap. balance_not_updated_after_cheque_or_cash_deposit +The person I sent money to hasn't gotten it yet! transfer_not_received_by_recipient +When can I expect my card to be delivered to the US? card_delivery_estimate +I wasn't charged the correct amount for an item I purchased, how can I fix this? request_refund +there's a delay in my top-up pending_top_up +What can I do about some payments on my card I didn't make. Please put a freeze on my card till we can figure this out. card_payment_not_recognised +Why do you require all my identity details? why_verify_identity +I am concerned about the security in my account and would like to make a dispute. direct_debit_payment_not_recognised +I tried to top up using my card, but now the money just disappeared! topping_up_by_card +What is the top-ups limit? top_up_limits +I have received my card, can you help me put it in the app? card_linking +Why is it asking me to verify my identity why_verify_identity +There was a canceled payment for my card. reverted_card_payment? +How long can an EU transfer take? pending_transfer +Can you please check if I was charged twice? transaction_charged_twice +can google pay be used to make a top-up apple_pay_or_google_pay +Where's the best place to get a disposable virtual card? get_disposable_virtual_card +Where can I find my PIN? get_physical_card +Help me check where the funds came from. verify_source_of_funds +What would make a decline message show up during a transfer? declined_transfer +I need your help to check my account, please! My card keeps being declined at the ATM, and I've already tried two different ones! declined_cash_withdrawal +Why hasn't my recipient received their money? transfer_not_received_by_recipient +Why is it taking so long for my cash withdrawal to no longer show as pending? pending_cash_withdrawal +Tell me how to reset the passcode. passcode_forgotten +The rate applied to my foreign purchase was incorrect card_payment_wrong_exchange_rate +I think there has been a purchase made that wasn't by me. card_payment_not_recognised +Is it possible to get a card if I'm not in the UK? country_support +Why is there a random withdrawal in my app? cash_withdrawal_not_recognised +Can i cancel a charge? cancel_transfer +My card didn't work in one of the shops. declined_card_payment +How do I go about activating my new card? activate_my_card +I didn't get as much cash as I asked for from the ATM, why? wrong_amount_of_cash_received +What do I need to do to activate my card? activate_my_card +My disposable virtual card is broken. virtual_card_not_working +Can you tell me what countries you operate in? country_support +I need to verify my identity verify_my_identity +I do not know my passcode. passcode_forgotten +Where can I order a virtual card? getting_virtual_card +How can I withdraw money? atm_support +I only own one other credit card from the USA. Will it be accepted? supported_cards_and_currencies +I'm starting to think my card is lost because it still hasn't arrived, can you help? card_arrival +I don't understand how to top up my account, can you please explain the process? transfer_into_account +My transfer is still pending and I know the account numbers are correct. Please help. pending_transfer +How do I order a virtual card? getting_virtual_card +I no longer have my passcode. passcode_forgotten +How long until my transfer goes through? transfer_timing +What locations can I top up with cash? top_up_by_cash_or_cheque +How do I use the top up app with my apple watch? apple_pay_or_google_pay +After the transfer, the balance did not update. balance_not_updated_after_bank_transfer +the conversion value for my card payments is incorrect. card_payment_wrong_exchange_rate +Why was I chaged twice for the same thing? transaction_charged_twice +i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen? declined_cash_withdrawal +How young can someone be in order to open an account? age_limit +What reason did my top-up fail for? top_up_failed +Is it possible to give a second card for this account to my daughter? getting_spare_card +Why was I charged multiple times for the same thing? transaction_charged_twice +How much am I charged to receive money? top_up_by_bank_transfer_charge +can you limit my top up? top_up_limits +The withdrawal was declined I am unsure as to why this happened? declined_cash_withdrawal +Can I see that history on my funds and where they came from? verify_source_of_funds +Can I change my information? edit_personal_details +I did not make this card payment. card_payment_not_recognised +Why would an ATM swallow my card? card_swallowed +HOw do I get my card back after the ATM has pulled it in? card_swallowed +what is this charge on my account direct_debit_payment_not_recognised +How do I fix a reverted top up? top_up_reverted +Need help with my card. It's not working. card_not_working +Will it automatically top-up money if there isn't a lot left? automatic_top_up +Can I hold money in multiple currencies? fiat_currency_support +What is the exchange rate like on this app? exchange_rate +How long do I have to wait for a transfer from the US? transfer_timing +I have 1 other US card. Can you take that? supported_cards_and_currencies +What do I need to do to transfer money into my account? transfer_into_account +How would I go about getting a second card? getting_spare_card +Help me please! My card was stolen! lost_or_stolen_card +I read about the auto-top up function, but can't find it in the app. automatic_top_up +May I use my account now, even though the identity verification has not gone through yet? why_verify_identity +How do I get my salary through this account? receiving_money +Would like to use my card and need to activate it first. Can you help me do this? activate_my_card +I would like to use the bank transfer feature, but I can't find it. Can you please give me the details? transfer_into_account +Please explain why the transfers shows up as pending? pending_transfer +Can it be delivered by a specific date? card_delivery_estimate +can I have a non virtual card? order_physical_card +The app doesn't show the card I received. card_linking +How do I change my PIN? change_pin +Do I get to choose between Visa and Mastercard? visa_or_mastercard +How old do my kids have to be to use your service? age_limit +The app denied my topped up. top_up_failed +Can I transfer money to a beneficiery? beneficiary_not_allowed +Are there limits to top-ups? top_up_limits +I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting my money back. Thank you. Refund_not_showing_up +My ATM transaction was unsuccessful. declined_cash_withdrawal +Help me. There is a Direct Debit that I didn't make. direct_debit_payment_not_recognised +For some reason my account's been charged an extra dollar. extra_charge_on_statement +How old do you have to be to be able to open an account? age_limit +What fiat currencies are supported for holding and exchange? fiat_currency_support +Something is wrong with my passcode passcode_forgotten +How can I change my Tholepin ? change_pin +The top-up has a definite problem! I regularly use your service and haven't had a problem before, but now the top-up just shows pending. Please tell my why it continues to show pending. pending_top_up +If I need to do a quick transfer from China, how long should I expect the transfer to take? transfer_timing +Will I be charged if someone needs to send me money? top_up_by_bank_transfer_charge +My card has been compromised compromised_card +Can I get paid in a different currency? receiving_money +How long will it take for my transaction to be completed? transfer_not_received_by_recipient +My top-up isn't working. top_up_failed +How long does it take to process transfers from Europe? transfer_timing +How long will it take to get my refund Refund_not_showing_up +Is there a limit when using auto top-up? automatic_top_up +What do I do if the bank machine won't accept my PIN attempts anymore? pin_blocked +When do I receive my PIN get_physical_card +I had cash transferred but the balance did not change. balance_not_updated_after_bank_transfer +What cards and currencies will suffice? supported_cards_and_currencies +Why am I being charged when I withdraw cash? cash_withdrawal_charge +Show me please how to reset my passcode. passcode_forgotten +I need help with a lost card lost_or_stolen_card +Why doesn't the app believe I am who I say I am? unable_to_verify_identity +My payments from my virtual card keep getting rejected. virtual_card_not_working +My passcode doesn't work passcode_forgotten +How do I reset the passcode? passcode_forgotten +Why is my top-up still pending? pending_top_up +Is it okay to use a bank card to top up top_up_by_card_charge +Do you know why my card payment is declined? declined_card_payment +How do I verify a top-up? verify_top_up +Is there a fee for transfer top-up? top_up_by_bank_transfer_charge +There was an error in exchange rate for my cash withdrawal wrong_exchange_rate_for_cash_withdrawal +I sent a cheque a few days ago and nothing has happened to my account yet. Can you please check on this for me? balance_not_updated_after_cheque_or_cash_deposit +I don't understand the money transfer process. transfer_into_account +What is the limit to a top-up? top_up_limits +My card's frozen, what can I do? pin_blocked +There's a Direct Debit payment in my account that I didn't make direct_debit_payment_not_recognised +What would the approximate delivery date be if I transferred something urgently to China? transfer_timing +I do not have my pin get_physical_card +The ATM won't give back my card card_swallowed +Are there any specific ATMs that this card can be used at? atm_support +Is there a way to know when my card will arrive? card_arrival +Are your cards available in Europe? country_support +Why hasn't my card been delivered? card_arrival +Why isn't my contactless not working? contactless_not_working +How old does my kids need to be to open an account? age_limit +Is there a way to revert my transaction from this morning? cancel_transfer +How to change the PIN on my card? change_pin +I need to verify my source of funds verify_source_of_funds +My top up didn't work. top_up_failed +What are the age requirements for opening an account? age_limit +I'm unsure of a withdrawl in my statement. cash_withdrawal_not_recognised +What will I need for identity verification? verify_my_identity +Is there any place I cannot use my card? card_acceptance +I submitted my transfer but it has been pending for quite a while and I was wondering what takes so long? why hasn't it completed pending_transfer +I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this? change_pin +What steps must I follow to get a Visa credit card? visa_or_mastercard +I got double charged for a payment so how do I fix that? transaction_charged_twice +Why did the app deny my top up? top_up_failed +"Why does my transfer say ""pending""?" pending_transfer +I could not get my transfer to happen correctly and was wondering why? failed_transfer +My account was charged for a withdraw I tried to make that was decline. pending_cash_withdrawal +I need to top up cash, How do I do it? top_up_by_cash_or_cheque +How can I tell if there is a top-up limit? top_up_limits +What fiat currencies are used for holding transactions? fiat_currency_support +Where do I need to go in the app to enter my card info? card_linking +Trouble transferring transaction contact for help declined_transfer +I have a payment listed as cancelled. reverted_card_payment? +The transactions showing up are strange, I think my card was used without me knowing. compromised_card +What fee is included if I top up by card? top_up_by_card_charge +Where did the extra fee on my statement come from? extra_charge_on_statement +What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment? pending_cash_withdrawal +Should i reinstall the payment app? contactless_not_working +My account shows the card payment cancelled. reverted_card_payment? +Am I able to exchange currencies? fiat_currency_support +How are exchange rates calculated? exchange_rate +I transferred some money and it didint arrive transfer_not_received_by_recipient +How old do my children need to be to open an account? age_limit +What places will accept my card for payment? card_acceptance +Why is a payment showing up on my card as pending? pending_card_payment +What is the next step if my card is about to expire. card_about_to_expire +I think my phone is either lost or stolen. lost_or_stolen_phone +what is the charges for new card? contactless_not_working +I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference. transfer_fee_charged +I paid with card and I think there was a fee applied. card_payment_fee_charged +Do you guys accept Visa or Mastercard? visa_or_mastercard +I did not get my card yet, is it lost? card_arrival +Can this be used to receive my salary? receiving_money +I want to make a currency exchange to EU. fiat_currency_support +Is it possible to also get a disposable virtual card? get_disposable_virtual_card +what is my card PIN get_physical_card +do i have to setup apple pay to use it apple_pay_or_google_pay +How do I become aware of where my funds come from? verify_source_of_funds +My cash withdrawal is still showing as pending. pending_cash_withdrawal +I'd rather get a Mastercard visa_or_mastercard +How can I edit my personal details? edit_personal_details +How do I get refunded? request_refund +Why is there a transaction that shows multiple times? transaction_charged_twice +Can I reactivate my lost card that I found this morning in my jacket pocket? card_linking +Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here? failed_transfer +How can I get my card back out? card_swallowed +What'll it charge me for a SEPA transfer? top_up_by_bank_transfer_charge +I asked for 100 but only got 20. wrong_amount_of_cash_received +how long do money transfers take? transfer_not_received_by_recipient +My phone was stolen lost_or_stolen_phone +It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so? cash_withdrawal_charge +Do you have any idea on when I will receive my refund? I got my statement and it was not there. Refund_not_showing_up +My card declined declined_card_payment +How long does a transfer take to be confirmed? pending_transfer +How do I make an exchange from one currency to another? exchange_via_app +What ATMs is the card okay to use at? atm_support +Am I allowed to give my daughter one of my cards to use? getting_spare_card +Why could I not get cash? declined_cash_withdrawal +Why did my transfer not go through? failed_transfer +What do you base your exchange rates on? exchange_rate +Somebody used my card to make a purchase card_payment_not_recognised +How do I transfer funds from my American Express into my account? supported_cards_and_currencies +How old do I need to be to open an account? age_limit +I don't remember my code to get into the app. passcode_forgotten +The wrong rate was applied to an item I bought in a currency different from mine. Can this be changed? card_payment_wrong_exchange_rate +My address needs to be revised. edit_personal_details +What is the base of the exchange rates? exchange_rate +The account transfer I was trying to do failed. beneficiary_not_allowed +Can I top up using an international card top_up_by_card_charge +How do the disposable cards work? get_disposable_virtual_card +Why can't I get my virtual card to work? virtual_card_not_working +What is the verification code on a top-up? verify_top_up +Why has my card payment been declined? declined_card_payment +Do you have any limit on the auto top-up? automatic_top_up +So what items actually come with extra fees card_payment_fee_charged +I wanted to use my contactless at the metro today but it didn't accept it! contactless_not_working +How can I unlock my pin from too many tries? pin_blocked +why do your exchange rates change exchange_rate +I want to get a disposable virtual card. get_disposable_virtual_card +How many miles away is the ATM? atm_support +Is there a limit to how high I can top-up? top_up_limits +If my phone is missing, can I block someone from using the app? lost_or_stolen_phone +I have a strange direct debit in my statement direct_debit_payment_not_recognised +I put money into my account for the minimum balance but the application didn't accept. top_up_reverted +how old do i need to be to get an account for myself age_limit +Is a copy of the police report necessary for completing the report process? lost_or_stolen_card +I had a wrong fee charged at this ATM. cash_withdrawal_charge +Someone else is using my card, freeze it. compromised_card +What do I do to stop unauthorized transactions on my card? I was never in the place from which the transactions on my bill were made and I never made them. Please help! compromised_card +What countries do you currently do business in? country_support +I was charged more when I transferred! transfer_fee_charged +My card was used without my permission. compromised_card +Do I have to do an identity check? why_verify_identity +got married, need to change account name edit_personal_details +How do I set-up my PIN for the new card? get_physical_card +Why are there fees for card usage? card_payment_fee_charged +The app doesn't know it's me. unable_to_verify_identity +I want to know how many different currencies my money can be in fiat_currency_support +I would like to refill my account using SWIFT. top_up_by_bank_transfer_charge +I need information about an extra €1 fee in my statement. extra_charge_on_statement +I need AUD not GBP, how do I change it? exchange_via_app +For some reason my contactless won't work for me. contactless_not_working +I need to activate my card can you do that now? activate_my_card +Will it automatically top-up if there isn't much money left? automatic_top_up +I think someone is using my card to make transactions I don't remember. compromised_card +Is there anyway, I can get a disposable virtual card? get_disposable_virtual_card +I had a cheque deposited, but I still haven't seen the cash. balance_not_updated_after_cheque_or_cash_deposit +Where is the money that I asked for? I asked for more than I got! wrong_amount_of_cash_received +virtual card is not working for me virtual_card_not_working +What do I do when my card expires? card_about_to_expire +Is cash good to top up with? top_up_by_cash_or_cheque +Can I get a physical card through this app? order_physical_card +Do I have to pay any fees in order to receive money? top_up_by_bank_transfer_charge +I am highly unsatisfied with this company and want to delete my account! terminate_account +Can I use this account to receive my salary? receiving_money +Can I top-up as much as I want? top_up_limits +I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before. card_payment_fee_charged +Is it possible to have both a Visa and a Mastercard from you? visa_or_mastercard +Is there an option to have a virtual card? getting_virtual_card +How do I go about setting up an account for my daughter? age_limit +My payment was reverted by the app reverted_card_payment? +How might I change my PIN? change_pin +What all am I required to show for the identity check? verify_my_identity +If I need a PIN for my card, where is it located? get_physical_card +Where can my card be delivered? order_physical_card +The app wouldn't accept my top up. top_up_reverted +Why is my disposable virtual card being denied? virtual_card_not_working +How long does shipping take to get to a US destination? card_delivery_estimate +I would like to change my PIN but I am not currently in the country. change_pin +Why is the exchange rate wrong for my international withdrawal? wrong_exchange_rate_for_cash_withdrawal +What are the steps I follow to transfer money into my account? transfer_into_account +When should I expect to see my transfer hit my account? transfer_timing +Why do you need to know where my money is coming from? verify_source_of_funds +I have forgotten my password. passcode_forgotten +I can't see my latest bank transfer balance_not_updated_after_bank_transfer +Tell me how to cancel a transfer. cancel_transfer +Where can I pay with my debit or credit card? card_acceptance +The exchange rate given to me wasn't correct, after i purchased an item card_payment_wrong_exchange_rate +I have been charged twice transaction_charged_twice +I was charge a fee for my transfer, why? transfer_fee_charged +My card is very close to expiring. When can I order a new one and how do I do so? card_about_to_expire +How do I link one your card if I have one already? card_linking +I bought an item and noticed the exchange rate was not correct. card_payment_wrong_exchange_rate +Where is the virtual card located? getting_virtual_card +I received my new card, how is it activated? activate_my_card +How can I perform a dual money transferring from one account to another? transfer_into_account +Why is there an extra 1 pound charge on my card? extra_charge_on_statement +Why is my exchange rate wrong for an item I bought? card_payment_wrong_exchange_rate +Why isn't my ID being verified? unable_to_verify_identity +I cannot locate the card PIN. get_physical_card +I bought something overseas and the wrong exchange rate is on my statement. card_payment_wrong_exchange_rate +I am awaiting my refund Refund_not_showing_up +If I want to exchange currency, will there be extras? exchange_charge +How long does a transfer stay pending? pending_transfer +I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that? beneficiary_not_allowed +Do you know why my card payment did not work? declined_card_payment +I cannot use my disposable virtual card. virtual_card_not_working +Why do you keep declining my payment? I tried several times already with this card and it's just not working declined_card_payment +I received my American Express card, but I am having problems making it work with Apple pay. Can you help me with this problem? apple_pay_or_google_pay +I bought something in a foreign currency but the rate applied is wrong! card_payment_wrong_exchange_rate +When will the card arrive? card_delivery_estimate +whats your exchange rate exchange_charge +Where do my funds come from? verify_source_of_funds +I made a card payment and a fee is showing up? card_payment_fee_charged +Where can I go to update my personal profile? edit_personal_details +May I have a second card? getting_spare_card +I ordered my card 2 weeks ago and it still isn't here? What do I do? card_arrival +Where can I view my PIN? pin_blocked +What is the process for using my credit card to transfer money? topping_up_by_card +What do I do if I notice a strange withdrawl in my statement? cash_withdrawal_not_recognised +Is it possible to get a transfer from SWIFT? top_up_by_bank_transfer_charge +How do I do a successful transfer to an account? beneficiary_not_allowed +I receive my salary in GBP. Do I need to configure this somehwere? receiving_money +What is the cause that the transfer shows as pending? pending_transfer +How did my top-up fail? top_up_failed +How do I change currencies to euros? fiat_currency_support +I am seeing pending from the card payment I made. pending_card_payment +WHERE IS MY MONEY I WAS USING MY CARD AND IT DISAPPEARED topping_up_by_card +I transferred some money but the receiver can't pick it up for some reason. transfer_not_received_by_recipient +I used the wrong ping too many times and now the account is blocked. How do I unblock? pin_blocked +Are there charges for receiving a SEPA transfer? top_up_by_bank_transfer_charge +Why does my account have a pending cash withdrawal? pending_cash_withdrawal +I would like to not have to do the identity verification. why_verify_identity +Will it cost anything to top up a US card? top_up_by_card_charge +What cards and currencies do you support? supported_cards_and_currencies +What is the limit to top-up? top_up_limits +There is an ATM withdrawl in the app I don't recognize. cash_withdrawal_not_recognised +When can I order a disposable virtual card? get_disposable_virtual_card +Why hasn't my balance increased after depositing a check? balance_not_updated_after_cheque_or_cash_deposit +The NFC payment wouldn't work on the bus today. Help? contactless_not_working +I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though. pending_card_payment +When will I see the cash I deposited this morning as available? balance_not_updated_after_cheque_or_cash_deposit +How do I change my information? edit_personal_details +How much can I expect to pay to top up a US card? top_up_by_card_charge +My transfer is pending. balance_not_updated_after_bank_transfer +How can I get a real-life card of my own? order_physical_card +Now that I live in the US how can I get a card? country_support +I need to know your exchange rates. exchange_rate +Why is there a fee for an extra pound in my statement? extra_charge_on_statement +Which cash machines will allow me to change my PIN? change_pin +I would like to know why my transfer was declined. declined_transfer +This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately? declined_cash_withdrawal +in china, need new card card_about_to_expire +What information do you need to verify my Source of Funds? verify_source_of_funds +I need to update my current address edit_personal_details +My non-physical card will not work virtual_card_not_working +My work sends me all over the world, can I get a discount for all the money I have to exchange? exchange_charge +I need a new card, my current card is nearly expired. card_about_to_expire +My beneficiary has been denied, is this normal? beneficiary_not_allowed +If I lost my phone, can someone use my account? lost_or_stolen_phone +I took out a foreign currency and the exchange rate is wrong. wrong_exchange_rate_for_cash_withdrawal +How do I use contactless pay? contactless_not_working +Can I use any currency to add money? supported_cards_and_currencies +Tell me why my transfer failed! failed_transfer +What is the cost for an exchange fee? exchange_charge +I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?! failed_transfer +I would like to get help from someone with activating my card. activate_my_card +My cash withdrawal charged me the wrong exchange rate wrong_exchange_rate_for_cash_withdrawal +How do i finalize a card payment pending_card_payment +Why was my payment reversed? reverted_card_payment? +What is the source of my available funds? verify_source_of_funds +Hi, I'm buying a flat and I'm trying to get my mortgage to go though. Every time I check I simply get an error message. Is there any way you can help me get this money transferred over. Thanks! failed_transfer +I need a new Pin how do I go about that? change_pin +What should I do if I've tried to enter my PIN too often? pin_blocked +Can someone assist me with the details explaining which fiat currencies that you support? fiat_currency_support +Why did I get a message saying that my transfer is not possible? I have done this before no problem. Please fix. beneficiary_not_allowed +The money would not transfer to a beneficiary. beneficiary_not_allowed +In what ATM can I change my pin? change_pin +How do people send me money? receiving_money +I tried using my card and it kept getting declined, Why? declined_card_payment +Is my card broken? card_not_working +My ATM got stuck and I'm not sure what to do. card_swallowed +Can you tell me how to order a virtual card? getting_virtual_card +The exchange rate was wrong when I bought something outside the country. card_payment_wrong_exchange_rate +Hey, my card was declined at an ATM in the city centre theatre. My account says the transaction is pending, though. I didn't get the money, though, so what does that mean? pending_cash_withdrawal +How do I reset my PIN, I can't seem to use my card? pin_blocked +My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used? lost_or_stolen_card +Is there a top up limit for my account? top_up_limits +Someone stole my cards! lost_or_stolen_phone +Can I link my new card? card_linking +I got less cash than the one I specified in the ATM wrong_amount_of_cash_received +I want my account deleted! terminate_account +I don't recognize some of the transactions on my card, I think someone must have gotten my card info and used it. compromised_card +Hey, I need some help figuring out way my transfer is not complete yet. My Landlord hasn't got the money yet.She should have received it by now. transfer_not_received_by_recipient +My top-up has failed. top_up_failed +Why is my withdrawal still pending? pending_cash_withdrawal +How long does it take to process cheque deposits? balance_not_updated_after_cheque_or_cash_deposit +When my card expires do you send a new card? card_about_to_expire +How long will it take to arrive? card_delivery_estimate +What foreign exchange rate will you use? exchange_rate +Why was there a fee for my transfer? transfer_fee_charged +Please check payments on my card. There is a duplicate and I only bought it once. transaction_charged_twice +I think my card payment has been stopped reverted_card_payment? +My account balance has not gone up even though I just transferred money into it balance_not_updated_after_bank_transfer +I see my top-up was canceled, but why? top_up_reverted +How can I get additional cards? getting_spare_card +I need to cancel my recent transfer immediately, I made a mistake there, please help quickly before it goes through cancel_transfer +When will the transfer go through? pending_transfer +I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates? wrong_exchange_rate_for_cash_withdrawal +Where is the money I topped off with? pending_top_up +Is there a fee for topping up top_up_by_card_charge +Will I be able to use my card anywhere? card_acceptance +Can I get my card expedited? card_delivery_estimate +I bought something but now I would like a refund. How do I do that? request_refund +Does topping up my card have a fee? top_up_by_card_charge +How long until my card is delivered? card_delivery_estimate +What's with not verifying my Id? unable_to_verify_identity +I need to know the time frame that is typical for a transfer from a UK account. I just made a transfer and it doesn't appear. I want to make sure everything is okay. balance_not_updated_after_bank_transfer +Are you able to explain the restrictions of the disposable cards? disposable_card_limits +I accidentally made a transaction to the wrong account. cancel_transfer +If I am overseas, how do I change my pin? change_pin +Why am I being asked to have an identity check why_verify_identity +Why couldn't I do a transfer to a beneficiary? beneficiary_not_allowed +Is there a charge or discount if I use a European bank in a top up? top_up_by_card_charge +Using an ATM caused me to incur an additional fee. Why? cash_withdrawal_charge +the balance on my account didnt change when i transferred money balance_not_updated_after_bank_transfer +I'd like to have another card getting_spare_card +How do I get the contactless feature to work for my card? contactless_not_working +There's a debit on my account that I didn't do. direct_debit_payment_not_recognised +Hello I made a bank transfer couple hours ago from my UK account but it doesn't show up yet. Can you please check if everything is alright with it? balance_not_updated_after_bank_transfer +I want a card. What is the procedure? order_physical_card +I am a new customer, and I happened to look at my app and there is a charge I am not familiar with. Could you tell me why the extra charge is there? extra_charge_on_statement +My top-up showed as complete, but it's no longer there! What's going on here? top_up_reverted +How long does it take to authorise a payment? pending_card_payment +Please tell me about SWIFT transfers at this bank. top_up_by_bank_transfer_charge +I need to change my pin but I am on the road. change_pin +What should I do if I think that someone else may be using my card. compromised_card +ATM still has my card card_swallowed +Is there an amount limit to my top-up? top_up_limits +My card is stuck in the ATM, what can I do? card_swallowed +got married and need to change name edit_personal_details +My actual card isn't working. card_not_working +Is there a list of ATM machines? atm_support +I topped up but it didn't complete pending_top_up +You did not apply the correct exchange rate for an item that I bought. card_payment_wrong_exchange_rate +Are contactless payments enabled on my new card? contactless_not_working +Does delivery to the US take long? card_delivery_estimate +What is needed to prove my identity? verify_my_identity +Can you explain the disposable cards to me? get_disposable_virtual_card +I want to set a new PIN change_pin +Will my friend be able to top off my account? topping_up_by_card +how do you determine your exchange rates because one of yours was off when i got cash wrong_exchange_rate_for_cash_withdrawal +How do I get my disposable virtual card to work? virtual_card_not_working +Is Apple Pay a possible top up option? apple_pay_or_google_pay +Will you accept my other card from the U.S.? supported_cards_and_currencies +Why does my money come from? verify_source_of_funds +Who can top up my accounts? topping_up_by_card +Can you top-up a card with a cheque? top_up_by_cash_or_cheque +I moved. Where do I update my details? edit_personal_details +What credit cards are supported? supported_cards_and_currencies +I need support options, I want to top my card supported_cards_and_currencies +I made a purchase and it says it's pending. What does that mean? pending_card_payment +Where can I change my personal information after I move? edit_personal_details +If I have this card, which ATMs can I go to? atm_support +Can I receive my salary in a currency other than what it is deposited in? receiving_money +Where does all this money come from though? verify_source_of_funds +I thought transfers were free, why was I charged a fee? transfer_fee_charged +My bags were stolen. I need a new card but need to cancel the stolen one. lost_or_stolen_card +Is there a reason I was charged a fee to transfer? transfer_fee_charged +How come my disposable virtual card used to pay for a gym subscription got rejected? virtual_card_not_working +Is my cash withdrawal pending? pending_cash_withdrawal +I purchased some makeup through a site in China, and I was under the impression that when I make transfers there is no fee. Why am I seeing this fee now? I am not happy about this at all. transfer_fee_charged +I am not Happy with this product can i get a refund? request_refund +Is it possible to edit my personal details on the app? edit_personal_details +My app shows some cash I didn't get. cash_withdrawal_not_recognised +I deposited cash this morning and I am still waiting balance_not_updated_after_cheque_or_cash_deposit +I got my American Express in Apple Bay but top up is not working apple_pay_or_google_pay +Cash withdrawal still pending? pending_cash_withdrawal +If I use a European bank card for top up, Do I get charged? top_up_by_card_charge +I don't live in the UK. Can I still get a card? country_support +What is the purpose for the identity check why_verify_identity +please tell me why my top-up failed. top_up_failed +I don't think I made this charge on my debit statement. direct_debit_payment_not_recognised +Why is my top up still pending? pending_top_up +An unauthorized payment is in my app card_payment_not_recognised +Explain what the pending payment means? pending_card_payment +Do you know if there is a tracking number for the new card you sent me? card_arrival +How do I change GBP to AUD? exchange_via_app +What are your currency exchange fees? exchange_charge +Do I get a choice between Visa and Mastercard? visa_or_mastercard +May I choose when it's delivered? card_delivery_estimate +My receipt shows an extra charge on my transfer, why is this? transfer_fee_charged +I need to make an immediate cancellation related to a transfer. This was a mistake. Please assist quickly so this does not actually go through. cancel_transfer +What would lead to my top up still pending? pending_top_up +I topped up my card but the money disappeared. topping_up_by_card +Why was my Payment declined declined_card_payment +whats the exchange charge exchange_charge +I have one of your cards already, how do I link it? card_linking +There is a payment in the App that is not mine. card_payment_not_recognised +I can't find my card and think it may have been stolen. lost_or_stolen_card +How do I go forth verifying my top-up card? verify_top_up +Where is my cash deposit? balance_not_updated_after_cheque_or_cash_deposit +Are US credit cards accepted? supported_cards_and_currencies +I was at the store earlier and my virtual card didn't work. What's the solution for this problem? virtual_card_not_working +Where do you get your exchange rates from? exchange_rate +I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? top_up_reverted +What is the extra €1 fee in my statement extra_charge_on_statement +What is the importance of verifying the top-up? verify_top_up +I transferred the rent payment for my new place a couple days ago but the landlord says it's not there yet, despite showing up as done on my side. I checked the account number I sent it to and it's definitely correct. Can you please verify if the transaction really went through or not? transfer_not_received_by_recipient +Where is my money? I transfered it and it isn't in my account. balance_not_updated_after_bank_transfer +Fix your system. I can't make transfers, I've tried like 5 times already. failed_transfer +My transfer was declined declined_transfer +I am still awaiting the completion of the transaction. transfer_not_received_by_recipient +Hi, Please help me, as i have transferred some amount but receiver did not get the same amount. He received a bit less. Due to this again i need to transfer the difference. I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this. transfer_fee_charged +how does a virtual card work get_disposable_virtual_card +Why am I being charged twice? transaction_charged_twice +Did you start charging for cash withdrawals? I thought it was free so far but noticed suddendly there is a fee. How much do I need to pay? cash_withdrawal_charge +How do I pay by check? top_up_by_cash_or_cheque +How many disposable cards can I own? disposable_card_limits +Can you tell me why my top up was reverted? top_up_reverted +What should I do if the passcode doesn't work for me? passcode_forgotten +I have a cryptocurrency exchange that won't go through. Please help me process it. beneficiary_not_allowed +Is there a charge for topping up by transfer? top_up_by_bank_transfer_charge +I need to verify my identity, but how do I do that? verify_my_identity +How can I see my source of funds? verify_source_of_funds +Can you tell me where I can order a virtual card? getting_virtual_card +I purchased something in a foreign currency but the rate applied is wrong card_payment_wrong_exchange_rate +Do I get charged if i am getting money? top_up_by_bank_transfer_charge +The app won't let me top up my account top_up_failed +Does Google Play have an app to Top up? apple_pay_or_google_pay +Could you please activate my card activate_my_card +I tried to make a cash withdrawal and it was declined. Why did this happen? declined_cash_withdrawal +Can I top up using a cheque? top_up_by_cash_or_cheque +The ATM won't give me my card back. card_swallowed +I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take? transfer_not_received_by_recipient +What's going on with the top-up? All it says is pending, pending, pending! I use your service several times a week and have never had a problem before! What's going on here? pending_top_up +Can I reset my password? I don't know what it is. passcode_forgotten +Topping up my card is not working because I believe the top up is pending pending_top_up +I think someone got my card details and used it because there are transactions i don't recognize. What do I do now? compromised_card +Someone has stolen my card. Even though I have my card with me, someone just made a 500£ cash withdrawal. Please help as soon as possible. cash_withdrawal_not_recognised +Why was my card payment cancelled? reverted_card_payment? +I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the seller? Refund_not_showing_up +Is there a limit on how much I can withdraw from my account without being charged? cash_withdrawal_charge +The ATM at Metro bank on High St. Kensington didn't return my card. What should I do now that the bank is closed? card_swallowed +My app says that I received cash from an ATM and I didn't. cash_withdrawal_not_recognised +I would like to exchange some currency. exchange_via_app +What steps do I need to take to close my account? terminate_account +Can you unlock my pin? I think I entered the wrong pin too many times. pin_blocked +I made a payment but the app reverted the payment. reverted_card_payment? +Something is wrong with my password. passcode_forgotten +When will my funds transfer? transfer_not_received_by_recipient +What does a pending transaction mean? pending_card_payment +It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else. wrong_exchange_rate_for_cash_withdrawal +Why was my account charged for using an ATM? cash_withdrawal_charge +Is a non-electronic card available as well order_physical_card +Please put a freeze on my card, I am worried there has been some payments on it and I don't know what for. card_payment_not_recognised +Why do I have to verify my identity? why_verify_identity +can you tell me what cards and currencies you take? supported_cards_and_currencies +I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known! wrong_exchange_rate_for_cash_withdrawal +Why is my money gone right when I attempted to top up topping_up_by_card +Why can't I transfer to a beneficiary? beneficiary_not_allowed +I didn't get the money I transferred balance_not_updated_after_bank_transfer +Why are fees charged on cash withdrawals? I went to withdraw some money earlier today after shopping. There's a fee that wasn't there before. cash_withdrawal_charge +There is a suspicious cash withdraw on the account. cash_withdrawal_not_recognised +How do I accept exchanges to EU? fiat_currency_support +Can you tell me what the transfer policy is? top_up_by_bank_transfer_charge +I need to change my name since I got married edit_personal_details +Someone has taken my money and I don't know who direct_debit_payment_not_recognised +What are the countries you operate in. country_support +I was mugged and everything taken. What do I do to protect my account? lost_or_stolen_phone +What do I do if my card is expiring soon? card_about_to_expire +I'm tired of all the problems I've had. I want to quit this account! terminate_account +My top up is pending. pending_top_up +The top-up verification code is missing verify_top_up +My card has been swallowed by an ATM card_swallowed +How can I tell what the limit is to top-ups? top_up_limits +I sent you a cheque couple days ago, nothing happened to my account yet! This is unacceptable, where is my money?? balance_not_updated_after_cheque_or_cash_deposit +Why isn't a recent refund on my statement? Refund_not_showing_up +what does pending mean? pending_card_payment +What exchange rates do you offer? exchange_rate +I checked the app and saw an extra cash withdrawal that I didn't authorize cash_withdrawal_not_recognised +I tried to withdraw money but I was declined! declined_cash_withdrawal +Why was the transfer declined? declined_transfer +What is the maximum I can transfer before I incur fees? transfer_fee_charged +Can I verify my identity online? verify_my_identity +I have never been charged a fee for cash withdrawal before. When did that change? cash_withdrawal_charge +I've lost track of my phone or someone stole it. lost_or_stolen_phone +I would like to receive and use the card in Europe, is that possible? country_support +Do I have to pay for exchanging currencies? exchange_charge +I want to choose a different PIN. change_pin +How do I reset my PIN? pin_blocked +There is a card payment I do not recognise. card_payment_not_recognised +I couldn't get cash at the atm declined_cash_withdrawal +When I got cash, I'm pretty sure there was a glitch that overcharged me. cash_withdrawal_charge +left phone at hotel, how to access app lost_or_stolen_phone +My disposable virtual card will not work virtual_card_not_working +Can you remove my account please? terminate_account +i think someone is using my card to withdraw money. Someone stole my wallet. What can I do? it is urgent. cash_withdrawal_not_recognised +I understand that this is extremely late. After going over my transactions for the last couple of months I noticed a large charge that I'm sure I did not make. Is there anyway I can still dispute this? direct_debit_payment_not_recognised +What's the deal with no cryptocurrency on your app? beneficiary_not_allowed +What currencies do you do exchanges for? fiat_currency_support +I need to change my PIN. Can I do that at a cash machine? change_pin +How come I was charged extra when I withdrew cash? cash_withdrawal_charge +Please close my account. I am unsatisfied with your service. terminate_account +I was charged extra for a withdrawal cash_withdrawal_charge +What's the refund process? request_refund +Hi, My card withdrawal was declined this morning. It was working fine till yesterday. Please check and inform me. declined_cash_withdrawal +Is my card accepted everywhere? card_acceptance +I have a cheque here, can I use it to top off my account? top_up_by_cash_or_cheque +What steps do I take to verify my identity? verify_my_identity +My card payment did not work. declined_card_payment +I would like to activate my card to use now, can you help me? activate_my_card +I have a pending payment from stuff I bought this morning. pending_card_payment +If I request that my funds be held, what currencies do you use? fiat_currency_support +What does a disposable virtual card do? get_disposable_virtual_card +I lost my phone and need help securing it. lost_or_stolen_phone +I transferred some money but it is yet to arrive. balance_not_updated_after_bank_transfer +What are the restrictions to top-offs? top_up_limits +The ATM gave me the wrong amount of cash today when I went to withdraw. The app says it was more. wrong_amount_of_cash_received +Why does my account not accept cash deposits? balance_not_updated_after_cheque_or_cash_deposit +I need a refund? request_refund +I need my PIN get_physical_card +what is source of my funds, need to verify verify_source_of_funds +How long does a transfer take from the point it's sent, to the point it arrives in my account? transfer_timing +How do I exchange my GBP to AUD? exchange_via_app +What do I do with my card PIN? get_physical_card +Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it? balance_not_updated_after_bank_transfer +I need a refund on an item I have not received. Am I able to simply cancel the payment? I don't know how to do this. request_refund +Why did I get a transfer declined? declined_transfer +price of physical card order_physical_card +How do I update my PIN to a new number? change_pin +I cant find my card, it's gone. lost_or_stolen_card +Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home wrong_exchange_rate_for_cash_withdrawal +Please terminate my account. terminate_account +How can I make my contactless work for the metro? contactless_not_working +How many disposable cards can I have? disposable_card_limits +What are your international exchange rates? exchange_rate +My withdrawl is still pending. Why? pending_cash_withdrawal +How do I unblock my card using the app? card_not_working +Next month my card will expire, do I need to order a new one? card_about_to_expire +Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening. declined_transfer +I tried to take money from my card, but it didn't work. Later I saw that the transaction is still in progress. What's goign on? pending_cash_withdrawal +They charged me wrong for a currency exchange on a purchase. card_payment_wrong_exchange_rate +My disposable virtual card has been rejected by the merchant earlier today. What should I do? virtual_card_not_working +So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on? top_up_failed +What all currencies can be exchanged? exchange_via_app +Why did I not get all the cash I asked for? wrong_amount_of_cash_received +someone stole my money direct_debit_payment_not_recognised +I should have received a refund however it is not showing on my statement Refund_not_showing_up +I need to transfer funds into my account. How can I do this? transfer_into_account +IM still waiting for my account to update from a cash deposit? balance_not_updated_after_cheque_or_cash_deposit +Salary in GBP has been received, does it need to be configured elsewhere? receiving_money +I believe my card has been stolen, what can I do about this situation? It's urgent. lost_or_stolen_card +Can a card stop working? card_not_working +How can I check the source of funds? verify_source_of_funds +How can I get paid in a different currency? receiving_money +How can I top up with cash? top_up_by_cash_or_cheque +I got my new card where do I go to activate it? activate_my_card +where do I request a disposable virtual card? get_disposable_virtual_card +I tried to transfer money and it did not work. failed_transfer +Where are the locations of ATMs that accept this card? atm_support +When will the transfer be completed? pending_transfer +when will i receive a US transfer transfer_timing +I was expecting my new card and am wondering why I haven't received it yet? card_arrival +I want to reverse a purchase. Can I cancel it? request_refund +I need help activating my new card. activate_my_card +Some cash is showing up in my app that I did not get. cash_withdrawal_not_recognised +Can I get a mastercard? visa_or_mastercard +My funding to my card didn't go through. top_up_failed +My pin was blocked, how do I make it so I can use it? pin_blocked +Do you happen to do exchanges of EUR? fiat_currency_support +where in the app can i find out about my new pin get_physical_card +can i top up with apple pay apple_pay_or_google_pay +Exchange rate for my cash withdrawal is wrong wrong_exchange_rate_for_cash_withdrawal +I want to top up using cash, where can I do that? top_up_by_cash_or_cheque +How can I see where my money comes from? verify_source_of_funds +I transferred some money but I think it has gotten lost somewhere. balance_not_updated_after_bank_transfer +Is there a reason that the ATM declined my transaction? declined_cash_withdrawal +My pins seems to be blocked, can you unblock it please pin_blocked +Why was I charged an extra fee when paying with my card? card_payment_fee_charged +Please delete my account. I am not happy with the service from your company. terminate_account +Do you support all cards and currencies? supported_cards_and_currencies +I may have a fraud charge on my debit statement. direct_debit_payment_not_recognised +I made a transfer and it doesnt' show up in my account. balance_not_updated_after_bank_transfer +My new card keeps getting declined. I was very excited to use it for the first time today. Why is this doing this? declined_card_payment +My account needs to be deleted. terminate_account +Will declined funds I tried to withdraw be returned to me? wrong_amount_of_cash_received +Can I get my paycheck through here? receiving_money +I tried to pay contactless at the bus today and it didn't work. Any ideas why? contactless_not_working +Why can't I use my American Express with Apple Pay to top up my account? apple_pay_or_google_pay +Can you look at my account ans see why my card was declined declined_card_payment +What kind of currency can I hold money in? fiat_currency_support +Do you have a list of countries you operate in? country_support +My transfers are being declined. IT has always worked for me but now it's declining my card. I've tried several times. declined_transfer +How do I cancel my transfer? cancel_transfer +Are there ways to transfer money into my account? transfer_into_account +How long is the wait for a US transfer? transfer_timing +The app will not let me into my account. unable_to_verify_identity +How do I get my PIN unlocked? pin_blocked +how much do you charge to accept transfers top_up_by_bank_transfer_charge +I don't understand where this debit came from and want it removed. direct_debit_payment_not_recognised +My card is about to expire and I need to know how much it costs and how long it takes to get a new one. card_about_to_expire +When trying to get more than one card is there a extra amount that needs to be paid? getting_spare_card +Why did my my transfer get declined? declined_transfer +What should I do to get transactions off of my account if I didn't make them? My card must have been compromised and I need to freeze it asap! card_payment_not_recognised +why isnt my account allowing transfers beneficiary_not_allowed +In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Don't you have a rewards programme for frequent users? transfer_fee_charged +Can a transaction be cancelled? cancel_transfer +I'm not okay with this fee on my statement. extra_charge_on_statement +Am I allowed to use any card to make a payment? visa_or_mastercard +What is the limit to number of transactions I can do with a disposable card? disposable_card_limits +Can my 19 year old daughter open a savings account at the bank? age_limit +Can you help me sign up for a virtual card? getting_virtual_card +I know I didn't make this payment showing up on my card, I don't remember this person at all. card_payment_not_recognised +How do I link to my credit card with you? card_linking +I submitted a transaction to the incorrect account. cancel_transfer +I think something went wrong with my card delivery as I haven't received it yet. card_arrival +Can I use my account if the identity verification is not complete? why_verify_identity +Why do you need so much information to verify my identity? why_verify_identity +How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet. pending_card_payment +My card payment is still on hold, why is it so? pending_card_payment +Are there any limits to how many disposable cards I can use? disposable_card_limits +Why hasn't my top-up been completed? pending_top_up +do i need a pin get_physical_card +I am trying to exchange crypto and it's not working. Tell me how to fix this. beneficiary_not_allowed +When my card expires what happens to my account? card_about_to_expire +Why was I charged a fee for a transfer? transfer_fee_charged +Why is my cash withdrawal from the ATM still not yet showing as confirmed in my account? pending_cash_withdrawal +What should I do with my atm that got stuck? card_swallowed +I deposited a check but my balance is still the same. balance_not_updated_after_cheque_or_cash_deposit +I have a payment I didn't do card_payment_not_recognised +My card hasn't arrived yet. card_arrival +Why am I being charged a fee for transferring money? transfer_fee_charged +I want to top-up using cash top_up_by_cash_or_cheque +I am missing a refund. Refund_not_showing_up +I moved. I need to update my details. edit_personal_details +How can I tell where my funds came from? verify_source_of_funds +Why are you declining my payment? Everything was fine. declined_card_payment +There is a direct debit I do not recognise in my statement direct_debit_payment_not_recognised +Transactions on my card look really weird. I've been charged twice for a couple things this week! Please check this and return the double charged ones. transaction_charged_twice +Why was my ATM transaction cancelled? declined_cash_withdrawal +I have exceeded the number of times I can try my PIN pin_blocked +for some reason I am having a problem with verifying my identity. unable_to_verify_identity +Is there any documentation needed for the identity check? verify_my_identity +What is the youngest age in order to have an account? age_limit +When will my top-up process? pending_top_up +What do i need to verify my id? unable_to_verify_identity +I was unable to make a transfer to another account. beneficiary_not_allowed +My cash deposit from a week ago hasn't shown up. I need the money - how quickly can you sort this out? balance_not_updated_after_cheque_or_cash_deposit +This company sucks! Can you terminate my account? terminate_account +Do charge fees for transfers? transfer_fee_charged +Can I check somewhere if there will be a fee on my payment or not? Seems you are charging in some cases, what's the pattern there? card_payment_fee_charged +how do i get a virtual card? getting_virtual_card +Double check your funds may be declined declined_transfer +What places will accept my card? card_acceptance +Is it possible to top up with Apple Pay? apple_pay_or_google_pay +Why was I not able to complete a transfer? failed_transfer +How come I don't see my deposit in my account yet? balance_not_updated_after_cheque_or_cash_deposit +Please tell me how to get a physical card. order_physical_card +How can I activate my card so I can start using it? activate_my_card +Can I get a spare card for someone else to use? getting_spare_card +Approximately how long will an urgent transfer from China take? transfer_timing +Will a transfer incur a fee? top_up_by_bank_transfer_charge +There are transactions I didn't make, someone else must have used my card. compromised_card +Can you tell me what currency I can have? fiat_currency_support +Is there tracking info available? card_arrival +there is a transaction on my account that i didnt make card_payment_not_recognised +I would like a refund on the extra pound I was charged. extra_charge_on_statement +Will this app exchange currencies? exchange_via_app +My contactless is not working contactless_not_working +How do I find my card PIN? get_physical_card +Why did I get blocked? pin_blocked +I made a withdrawal from my account but it has not posted? pending_cash_withdrawal +I am not able to do contactless. contactless_not_working +the card payment exchange rate is wrong card_payment_wrong_exchange_rate +I tried to send someone money but they haven't received it. transfer_not_received_by_recipient +I was declined when I tried to get cash. declined_cash_withdrawal +So what about the card PIN? get_physical_card +My top up failed. top_up_failed +I see a cash withdrawal that I did not perform. cash_withdrawal_not_recognised +I need to use my disposable card multiple times a day, is there a cutoff limit? disposable_card_limits +Where is the transfer I started? transfer_not_received_by_recipient +Nothing goes through on my card. card_not_working +When topping up by transfer, will I be charged? top_up_by_bank_transfer_charge +I like Mastercard better. visa_or_mastercard +Why are there limits on auto top-up? automatic_top_up +Where do I find the virtual card? getting_virtual_card +I would like a temporary virtual card get_disposable_virtual_card +Why did I get a fee? cash_withdrawal_charge +This company is terrible! Can you delete my account? terminate_account +Can you please identify the problem with my bank card? card_not_working +Pending transfer? pending_transfer +Is my salary eligible for this? receiving_money +Google pay and top up, I want it, can I get it? apple_pay_or_google_pay +Do you have an auto top-up option? automatic_top_up +There's a refund missing from my statement Refund_not_showing_up +If you send me more cards, are there any charges? getting_spare_card +Why isn't my top up showing on my wallet? topping_up_by_card +I'd rather not verify my identity. why_verify_identity +What is the point of an identity check? why_verify_identity +I bought something and returned it and the money from the return isn't in my account. Refund_not_showing_up +Assist me please with card activation. activate_my_card +Why did my transfer decline declined_transfer +What is accepted in regards to cards and currencies? supported_cards_and_currencies +How long does a UK transfer take? balance_not_updated_after_bank_transfer +What's the process for ID verification? verify_my_identity +Do I need to replace my card if it didn't work when I tried to pay contactless at the shop today? contactless_not_working +top-up is slow to process pending_top_up +It looks like this week I was double charged for a couple things. Is there any way that you can look into this for me and return the double charged items back to my card? transaction_charged_twice +I forgot my password passcode_forgotten +I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this sorted out soon. reverted_card_payment? +The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue ? failed_transfer +I made a deposit this morning but it is still pending? balance_not_updated_after_cheque_or_cash_deposit +Can I have more than one disposable card? disposable_card_limits +How do I link a new card? card_linking +If i'm not in the UK, can I still get a card? country_support +My card is about to expire. What do I need to do? card_about_to_expire +I want to do a cash top-up top_up_by_cash_or_cheque +Are cheques accepted to my account? Mine didn't seem to work. balance_not_updated_after_cheque_or_cash_deposit +I'm still waiting for delivery of my new card, why is it taking so long? card_arrival +I lost my card lost_or_stolen_card +When I tried to pay for my bus ride, the contactless payment wouldn't work. How can I prevent this in the future? contactless_not_working +is my card PIN saved in the app get_physical_card +Is there an age limit? age_limit +Why is my card payment showing as pending? pending_card_payment +I tried topping up but my funds seem to be pending. I want to buy something right now, what do I do? pending_top_up +There are a few transaction that I don't recognize, I think someone managed to get my card details and use it. compromised_card +If I make a transaction can I cancel it? cancel_transfer +app doesnt think its me unable_to_verify_identity +What will happen if I want to add money using an international card? Will I run into any fees? top_up_by_card_charge +Can I verify a top-up and what card is used? verify_top_up +what is the identity check? why_verify_identity +Would I be charged for exchanging currencies? exchange_charge +I can't verify my identity. unable_to_verify_identity +I have found my lost or stolen card. Is there a way I can link the card with my account through my app again? card_linking +When getting my ID checked, what are the steps involved? verify_my_identity +I can't find my phone but it has all my credit card information. lost_or_stolen_phone +There is an extra charge on my app that I was not told about or I was aware of! extra_charge_on_statement +How often do your exchange rates change exchange_rate +I need help because I drunken blocked my card? pin_blocked +cash deposit to my account has shown a red flag. balance_not_updated_after_cheque_or_cash_deposit +Can you tell my why my card payment has been reverted. reverted_card_payment? +Why did the disposable virtual card which I used to pay a gym subscription get denied? virtual_card_not_working +The amount of time that transfers usually take from a UK account is what?I just completed a transfer and it is not showing up at all. I'm wondering at this point if everything is actually okay. balance_not_updated_after_bank_transfer +Why do you need to know so much about me why_verify_identity +I want to top my account by using a bank transfer. How would that work? transfer_into_account +How much is the fee for a SEPA transfer? top_up_by_bank_transfer_charge +Can you please help me with this exchange? I am trying to get crypto and the app won't let me. beneficiary_not_allowed +My passcode doesn't seem to be working passcode_forgotten +I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken? declined_transfer +My transaction needs to be canceled. cancel_transfer +I need to cancel an incorrect transaction. cancel_transfer +My card doesn't accept any transaction at all. What's wrong?? card_not_working +How do I cancel a previous purchase request_refund +I tryed to make a top-up with cryptocurrency but the payment was referted. top_up_reverted +My top-up was cancelled; will I receive a refund? top_up_reverted +top up did not complete pending_top_up +What are the available cards? visa_or_mastercard +Why is my top-up still outstanding? pending_top_up +Can I directly transfer my salary onto here? receiving_money +Where do I change my PIN? change_pin +Where do I obtain my virtual card? getting_virtual_card +I had a duplicate card and got charged twice. How do I resolve this? transaction_charged_twice +Can you help my fix my contactless? contactless_not_working +I was looking to buy another card today. getting_spare_card +Where can I find the top-up verification code? verify_top_up +For how long will my transfer be pending? pending_transfer +How do disposable cards work? get_disposable_virtual_card +What is the limit to top up? top_up_limits +What is the amount of disposable cards I can have each day? disposable_card_limits +How much will I get with the exchange rate? exchange_rate +Why did a transfer get declined? declined_transfer +my atm cash out is still pending pending_cash_withdrawal +Can I dispute a payment even if I notice it several weeks after it was made? direct_debit_payment_not_recognised +I ordered a card and I still haven't received it. It's been two weeks. What can I do? card_arrival +How can someone send me money? receiving_money +I can't transfer money from my account. declined_transfer +Will salary be received through this? receiving_money +My card was denied at an ATM earlier today but the transaction is pending. Please cancel it as I did not receive my money. pending_cash_withdrawal +If my card is trapped in the ATM, what do I do? card_swallowed +I need it delivered by Saturday. card_delivery_estimate +Will filling stations accept my card? card_acceptance +Has the check I deposited cleared to I can get the cash? balance_not_updated_after_cheque_or_cash_deposit +I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem? transfer_not_received_by_recipient +do the details of my profile have to match my documents verify_my_identity +I need to change my account details edit_personal_details +How can my friend send me money? receiving_money +The conversion rate on the ATM that I used with foreign currency was wrong. wrong_exchange_rate_for_cash_withdrawal +please delete my account, your services are not up to par. terminate_account +Why was I charged a fee when I paid with card? card_payment_fee_charged +Hello! I need to order a disposable virtual card. Where can I do that at? get_disposable_virtual_card +How do I use auto top up? automatic_top_up +I do not have what is required to prove my identity unable_to_verify_identity +The exchange rate you gave me for my cash withdrawal is wrong wrong_exchange_rate_for_cash_withdrawal +Is my country supported country_support +Why did I only get $20 when I tried to get $100 wrong_amount_of_cash_received +Will I be able to get a disposable virtual card as well? get_disposable_virtual_card +When I want to transfer money to my account, how can I do that? transfer_into_account +What are the charges for US cards with top up. top_up_by_card_charge +The exchange rates are? exchange_rate +Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get my money back. Please it's urgent. request_refund +Can i have a second physical card for this account? getting_spare_card +Can you explain what this random $1 charge is? extra_charge_on_statement +Am I able to get a second card? getting_spare_card +The cash withdrawal exchange rate is not correct. wrong_exchange_rate_for_cash_withdrawal +The ATM didn't give me the the withdraw amount requested. wrong_amount_of_cash_received +I made a transaction and it is taking a very long time to go through. transfer_not_received_by_recipient +I want to know if there is a maximum I can top up. top_up_limits +I need some help with identity verification. verify_my_identity +I Submitted a cheque couple days ago, nothing happened to my account yet.Would you please check What could be the possible issue? balance_not_updated_after_cheque_or_cash_deposit +I think I see a withdraw I did not make. cash_withdrawal_not_recognised +Cannot access my top up. topping_up_by_card +If there isn't much money left can it automatically top-up? automatic_top_up +I need help getting the virtual card to work. virtual_card_not_working +I won't verify my identity. why_verify_identity +What can I use a virtual disposable card for? disposable_card_limits +I was charged a fee for my transfer. transfer_fee_charged +What locations are you in? country_support +Which ATMs accept this card? atm_support +Will any business take this card? card_acceptance +I'm not in the UK, is it possible for me to still get a card? country_support +help me with my transfer failed_transfer +what is the process for setting up a pin get_physical_card +Why do I have to give you all of my identification details? why_verify_identity +Can I also transfer with SWIFT? top_up_by_bank_transfer_charge +Why isn't my virtual card working? virtual_card_not_working +I've been unable to pay contactless with my card for over a week now. Is there a way to fix this issue? contactless_not_working +I just got $20 when I tried to get $100 wrong_amount_of_cash_received +Is there any way to cancel a transfer? cancel_transfer +What is the youngest someone can be to open an account? age_limit +I've just moved address from a place in Durham to a place in Walton-On-The-Naze. I have a new landlord at my new house and they haven't got my payment but I know I sent it on time, can you check they got it please? transfer_not_received_by_recipient +What options do I have in regards to payment? supported_cards_and_currencies +How come I can't take money out of the ATM? declined_cash_withdrawal +What major card payments are accepted? visa_or_mastercard +I still haven't seen a refund on my account Refund_not_showing_up +I made a transfer and am still waiting. balance_not_updated_after_bank_transfer +I have a duplicate payment showing transaction_charged_twice +how do I link an already existing card? card_linking +My transfer keeps failing and I just want to transfer the money can you please make it work? failed_transfer +how much you charge for exhcange exchange_charge +Do you support the EU? country_support +Will I get a real card? order_physical_card +I think someone copied the numbers on my card and is using them. compromised_card +How much is the charge to top up my card? top_up_by_card_charge +How come you need to know my identity? why_verify_identity +If my kids wanted to use your service how old would they have to be? age_limit +I think I want AUD and not GBP, can you help? exchange_via_app +I'm unable to use contactless payments for purchases. contactless_not_working +I have withdrawn cash from ATM but i received the wrong amount. I want cash back as in app its showing actual amount which i got. Please help me in this. wrong_amount_of_cash_received +I am chatting about an order from a long while back. I never got it to this day and am deeply upset by this! I want all of my money back! I just can not accept paying for something I never got. request_refund +how soon will I see the transfer in my account? transfer_timing +I've been waiting longer than expected for my card. card_arrival +How do I use my new card? activate_my_card +The rate of exchange isn't right for my cash withdrawal. wrong_exchange_rate_for_cash_withdrawal +My phone is not on me. How can I use the app? lost_or_stolen_phone +My beneficiary is not allowed, please may I have answer as to why this is? beneficiary_not_allowed +What do I do if the ATM didn't give me the correct amount I withdrew? I pulled out 30 pounds and the ATM gave me 10 pounds. wrong_amount_of_cash_received +I believe someone is using my card without my agreement! compromised_card +WHAT CAN I DO AFTER THE CARD MISSING activate_my_card +What do I do if I think my card was improperly used? compromised_card +Can friends add to my account topping_up_by_card +Can I add funds to the card directly from my bank account? transfer_into_account +So the transfer finally worked but now it's been pending for quite a long time. How long do you expect me to wait for it? It's quite urgent pending_transfer +The wrong amount of cash came out of the ATM today when I went to withdraw. When I looked at the app, it was showing it was much more. wrong_amount_of_cash_received +My disposable virtual card was rejected by the merchant, please help? virtual_card_not_working +Is it possible to verify a top up? verify_top_up +What are the fees for top-ups? top_up_by_bank_transfer_charge +Does your system support multiple currency. fiat_currency_support +I made a transaction but did it to the wrong account. cancel_transfer +How do I retrieve a trapped card from a ATM? card_swallowed +There's a direct debit I wish to dispute direct_debit_payment_not_recognised +I have a transfer that's pending and wanted to know how long it is going to take to process? pending_transfer +I made a payment that got charged twice instead of once. transaction_charged_twice +How old do I have to be? age_limit +Are there any fees for adding money with an international card? top_up_by_card_charge +I would like a refund for something I bought request_refund +How do I freeze my account? compromised_card +I have to have several disposable cards per day. disposable_card_limits +is there a way to do top up with cash deposit top_up_by_cash_or_cheque +My card is being used online to make a bunch of purchases! Someone else is using it fraudulently. Can you help me freeze it? compromised_card +How do I link my replacement card? card_linking +What happens if my card is stuck in the ATM? card_swallowed +I made a deposit of cash and check that has not been added to my balance. balance_not_updated_after_cheque_or_cash_deposit +I would like to transfer funds from one account to another. transfer_into_account +Please explain why my card was declined? declined_card_payment +The app reverted my action when I topped up. top_up_reverted +Are both Visa and Mastercard offered? visa_or_mastercard +I think something may have happened that caused a charge to show up twice. transaction_charged_twice +If I was mugged and lost everything, how do I access my account and app? lost_or_stolen_phone +An ATM fee was attached to my recent withdrawal. cash_withdrawal_charge +someone is using my account compromised_card +How do I enable contactless pay? contactless_not_working +What do I have to do to get a Visa credit card? visa_or_mastercard +I need help with activating my card activate_my_card +Why was I declined getting cash? declined_cash_withdrawal +Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account? declined_cash_withdrawal +Where is the nearest bank machine? atm_support +My account is blocked, how do I log in now pin_blocked +I think my statement has a fraudulent charge card_payment_not_recognised +I tried to top up. Why was it denied? top_up_failed +How do I send my account money through transfer? transfer_into_account +I cannot find my credit card. lost_or_stolen_card +Why are there so many fees on my statement? extra_charge_on_statement +Tell me how to go about activating my new card? activate_my_card +I will need to exchange currencies frequently, will I be able to get a discount? exchange_charge +Even though it's late, I wanted to see about disputing a charge. I was just looking through my transactions over the past couple of months and noticed a pretty large amount that was not completed by me. Is this possibly something I can still do. direct_debit_payment_not_recognised +My transfer didn't work failed_transfer +Is there a fee for exchanging cash? wrong_exchange_rate_for_cash_withdrawal +Am I free to top-up as much as I want? top_up_limits +Why doesn't it show that I did a balance transfer? balance_not_updated_after_bank_transfer +What's the most disposable cards I can have? disposable_card_limits +Is the system down? I've been trying to do a transfer and have failed? failed_transfer +How do I contact customer support about a transfer? declined_transfer +How do I exchange currency? exchange_via_app +Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise. Refund_not_showing_up +Why would I be charged more than once for the same transaction? transaction_charged_twice +I got a message that I need to verify my identity; what do I do? verify_my_identity +How can I get the cash deposit to show up on my account? balance_not_updated_after_cheque_or_cash_deposit +I would like a refund on one of your products that has been sold to me request_refund +How long does it take for an international transfer into my account? balance_not_updated_after_bank_transfer +I need help finding the verification code for my top-up card. verify_top_up +There are some payments with my card that I don't know where they are coming from. Just checked today and it's been since a couple days as well! What to I do? Can I revert this retrospectively? My card needs to be frozen immediately as well! card_payment_not_recognised +I'm pretty sure my top up failed. How do I fix this? top_up_failed +I do not remember purchasing anything for 1£, and it is on my statement. Can you please tell me what that is about? extra_charge_on_statement +is apple pay eligible for top up apple_pay_or_google_pay +How long do transfer pend for? pending_transfer +There is an error, the app says I made an ATM withdrawal and I didn't. cash_withdrawal_not_recognised +how do VR cards work get_disposable_virtual_card +I would appreciate it if I could get an item refunded request_refund +Do you offer multiple cards for the same account? getting_spare_card +For physical cards, do you charge? order_physical_card +Do you offer Visa or Mastercard? visa_or_mastercard +I am having problems transferring to a beneficiary. beneficiary_not_allowed +Why would my topup not go through? top_up_failed +This company isn't good, I would like to delete my account. terminate_account +How long does the cash withdrawal take to pend? pending_cash_withdrawal +Can i deposit my salary to this account? receiving_money +What is the best way to exchange currency between USD and GBP using your app? exchange_via_app +What is the tracking number for my card that was mailed? card_arrival +There is a payment that is not mine. card_payment_not_recognised +Delete this account! terminate_account +I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that? cash_withdrawal_not_recognised +I don't want the item, I bought it on accident, can I get a refund? request_refund +When I travel, what will it cost to switch for my currency? exchange_charge +I want to go back on what I did this morning cancel_transfer +What happened to the cash that I tried to deposit into my account? It's gone! balance_not_updated_after_cheque_or_cash_deposit +Can I get paid in another currency? receiving_money +how long does it take to post atm with drawl pending_cash_withdrawal +When will my card arrive? card_delivery_estimate +Where can I get a second card? getting_spare_card +I would like to link my card. How do I do it? card_linking +How long to I have to wait for a transfer to reach my account? transfer_timing +Heyy I tried to top up with my card today but it failed! I just got the couple days before but it has worked last time. What's going on, can you double check please? top_up_failed +I am having trouble verifying my identity. unable_to_verify_identity +Does it cost extra to exchange currencies? exchange_charge +What age do my kids need to be to use your service? age_limit +my phone was taken! can you place cancel my account so no one uses it lost_or_stolen_phone +I need you to cancel a transfer that I made. It is the wrong account number and the app won't let me stop the transaction. Please stop it! cancel_transfer +How to I transfer my funds into my account? transfer_into_account +I cannot make transactions with my virtual card. virtual_card_not_working +What are the limits for disposable virtual cards? disposable_card_limits +I am having issues with identity verification unable_to_verify_identity +This company is bad, please delete my account. terminate_account +What is the minimum age to open an account? age_limit +My disposable virtual card doesn't seem to work virtual_card_not_working +Is there anywhere my card will not be accepted? card_acceptance +What do I need to do to change the address on my account? edit_personal_details +What do I do for the identity check? verify_my_identity +My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is? reverted_card_payment? +Why am I unable to take money from my card but the statement says the transaction is still pending? pending_cash_withdrawal +Cancel my last transfer cancel_transfer +I was wondering if there were any discounts offered for frequent currency exchanges? exchange_charge +I have not received the amount of cash i was supposed to. wrong_amount_of_cash_received +"I recently made a payment, and it is showing up in my account as ""pending"". What does that mean?" pending_card_payment +I sent money. They haven't received it. transfer_not_received_by_recipient +Can I used my card even if my phone has been stolen? lost_or_stolen_phone +There is an incoming payment into my account, but it is deactivated. Will they still be processed? fiat_currency_support +Is there a trick to get the disposable virtual card to work? virtual_card_not_working +I tried to make a transfer and it was declined. Why? declined_transfer +I made a mistake and need to cancel a transaction cancel_transfer +Can I resent my passcode? passcode_forgotten +I'm not sure why my card payment was cancelled, can you find out why? reverted_card_payment? +I tried to make a transfer, but it was declined. Can you tell me why? declined_transfer +How do you fix my card payment? declined_card_payment +The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate. wrong_exchange_rate_for_cash_withdrawal +How do I deposit my paycheck to this account? receiving_money +How can I check to see if my top-up worked? top_up_failed +How long does it take to get my card? Can I choose when to receive it? card_delivery_estimate +How to change my address. edit_personal_details +Why won't my card show up on the app? card_linking +Why was the exchange rate wrong when I got cash wrong_exchange_rate_for_cash_withdrawal +What are the rules for transferring to a beneficiary? beneficiary_not_allowed +I was out today looking forward to pay with my new card, turns out the payment just kept getting declined. This is really sad, what's going on? declined_card_payment +Why do I have to verify the top-up that I started? verify_top_up +I still don't have my pin. get_physical_card +Is there a location near me that i can change my PIN? change_pin +What is the fee charged with this card payment? card_payment_fee_charged +How can I order virtual cards? getting_virtual_card +Why would i not be able to do a transfer to a beneficiary? beneficiary_not_allowed +Do you accept other currencies besides US Dollars? supported_cards_and_currencies +Help me. My card doesn't work. card_not_working +I would like to reactivate my card. card_linking +When I made a transfer, there was a fee. Why? transfer_fee_charged +How can I transfer funds from my bank to my top up account? transfer_into_account +I can't verify my ID. unable_to_verify_identity +Can I use this to receive my salary? receiving_money +It appears my card expires next month, can I order a new one? card_about_to_expire +Hello, I am facing the issue with my new card as payments are declining again and again. Please help me in this issue. declined_card_payment +So I just put my top-up into the card and it hasn't changed. pending_top_up +I need to update my info. edit_personal_details +Do you guys accept mastercard or visa? visa_or_mastercard +I received my card but not my PIN. get_physical_card +What age do I have to be? age_limit +I would like to receive a few more physical cards. getting_spare_card +Can you tell me the foreign exchange rate? exchange_rate +Where do you deliver cards by mail? order_physical_card +I relocated and need to change my personal details. edit_personal_details +What's the U.S. Delivery time? card_delivery_estimate +Besides USD what other currencies can I have? fiat_currency_support +I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency! wrong_exchange_rate_for_cash_withdrawal +my daughter needs a card, how do i add her? getting_spare_card +i was supposed to get a refund but my balance hasn't changed, why not? Refund_not_showing_up +Can I use American Express to add money into my account? supported_cards_and_currencies +Is it normal to have to wait over a week for my new card? card_arrival +How long does it take for a money transfer to show? pending_transfer +Tell me which cards and what currency is supported. supported_cards_and_currencies +I am travelling for two more weeks but really need to change my PIN asap. What do I do? change_pin +Why does top-up need verifying? verify_top_up +When should I receive my virtual card? getting_virtual_card +Help me transfer money to my credit card. topping_up_by_card +Where's the verification code for the top-up card? verify_top_up +I've attempted to do a very standard transfer and have tried 5 times at this point. Can you tell me what the issue is? Is the system down? failed_transfer +I would like to know why my purchases from this morning are still pending. pending_card_payment +Status of the card I ordered. card_arrival +I need to order a new card, mine is about to expire and I need to know how much it will cost and how long until I receive it. card_about_to_expire +Which ATM's will accept my card? atm_support +My PIN is not working and I need assistance. pin_blocked +I requested a refund from a merchant days ago but I do not see it in my account. Refund_not_showing_up +How long does a card delivery take? card_arrival +Why am I required to do an identity check? why_verify_identity +What are the charges for receiving money? top_up_by_bank_transfer_charge +I got my American Express in Apple Pay, why is top up not working? apple_pay_or_google_pay +I am waiting for a payment to go through. pending_card_payment +I tried activating my bill of fare and it didn't workplace activate_my_card +I don't have my access code for the app. passcode_forgotten +Where do I find the exchange rate? exchange_charge +I think my card is broken card_not_working +What countries are you currently in? country_support +My transfer didn't go through. failed_transfer +Can you please check why I am having this extra fee on my statement. extra_charge_on_statement +How do i get my salary in the account? receiving_money +Is it possible to get a Visa here? visa_or_mastercard +I'd like to make a new PIN selection. change_pin +I didn't make this direct debit transaction direct_debit_payment_not_recognised +I would like to see the source of my money. verify_source_of_funds +I cannot seem to find my PIN. Where is it? get_physical_card +How can i get multiple disposble cards. disposable_card_limits +Is it possible to make several disposable cards in a day? disposable_card_limits +I have paid money into my account but it doesn't show. balance_not_updated_after_cheque_or_cash_deposit +Will you reinstate my PIN? pin_blocked +The contactless I have won't work. contactless_not_working +I have a pending transaction in my app. How is it still pending if I pulled the cash out from the ATM earlier? pending_cash_withdrawal +what are exchange rates exchange_rate +How can I stop fraud on my account right now? compromised_card +How do I get the Top Up feature on my apple watch working? apple_pay_or_google_pay +Can I still use my account, even though the identity verification has not passed yet? why_verify_identity +Cash I didn't get shows in my app. cash_withdrawal_not_recognised +I need to transfer money into my account, how do I go about doing this? transfer_into_account +Are there fees for top ups? top_up_by_card_charge +Why couldn't I complete a transfer? failed_transfer +I would like use the bank transfer, but I don't understand the process, can you please explain, topping up? transfer_into_account +I need to update my personal details edit_personal_details +My things were stolen yesterday and I can't use any apps or anything, so I am going to need some help. lost_or_stolen_phone +What's the minimum age for opening an account? age_limit +The app said I withdrew cash at an ATM and I didn't cash_withdrawal_not_recognised +I need to know the cost and when I will receive a new card to replace an old one. card_about_to_expire +I want to add money but don't know what currencies you accept, can you tell me? supported_cards_and_currencies +Does Apple Pay give the option to top up? apple_pay_or_google_pay +Do you support all fiat currencies? fiat_currency_support +I lost my phone and would like to freeze my accounts. lost_or_stolen_phone +I am getting continuous failure for all my transfers. I have cross checked each recipient detail again and again and everything is correct. declined_transfer +I couldn't use my contactless this morning, it wasn't accepted. contactless_not_working +What are the benefits to verifying the top-up? verify_top_up +Is the PIN delivered separately? get_physical_card +Is there a way to obtain a virtual card? getting_virtual_card +How old do we have to be? age_limit +Are there any limits on where I can use my card? card_acceptance +Why did I have to pay extra because I paid with card? card_payment_fee_charged +Paying in card resulted in a fee card_payment_fee_charged +It is impossible to verify my identity unable_to_verify_identity +how come i can't find anywhere to load using cash top_up_by_cash_or_cheque +What happened to my top-up? top_up_reverted +What is the reason that my card payment was cancelled? reverted_card_payment? +Help me reset the passcode. passcode_forgotten +How long does it take for a transfer? transfer_timing +What is the current exchange rate for me? exchange_rate +I'd like to know why my top-up was canceled please. top_up_reverted +How do I freeze my card using the app? compromised_card +There is a fraudulent charge on my statement. card_payment_not_recognised +Can I reactivate a card I thought I lost? card_linking +I transferred some money but the recipient is having trouble withdrawing. transfer_not_received_by_recipient +I bought something, but the exchange rate looks wrong. card_payment_wrong_exchange_rate +At which ATMs can I use this card? atm_support +What kind of ATM's can I use? atm_support +do I need to verify my identity every time I log into my account? why_verify_identity +What type of deposits do you accept into my account? top_up_by_cash_or_cheque +My card payment was cancelled. reverted_card_payment? +Should I expect to be charged for topping up by transfer? top_up_by_bank_transfer_charge +If I started the Bank transfer from Europe, how long will the process take to complete? transfer_timing +Do all ATMs take this card? atm_support +Do you charge for physical cards order_physical_card +I got my new card but I am not sure if it need s activated and how? activate_my_card +I had made a transfer but its still pending. pending_transfer +My card isn't working anymore. card_not_working +Some of my card payments look different than where I purchased products from. Why is that? card_payment_not_recognised +How do I transfer money using a credit card? topping_up_by_card +Has my top up been reverted? top_up_reverted +I bought this item and was charged the wrong amount can I get a refund? request_refund +Is there a fee for extra cards? getting_spare_card +How do I show this stupid system that this is really my identity? unable_to_verify_identity +What are the rules to where I can use my card? card_acceptance +The balance on my account wasn't updated after I made a depost. balance_not_updated_after_cheque_or_cash_deposit +Why can't I see a recent refund in my statement? Refund_not_showing_up +I forgot my code to get into the app. passcode_forgotten +I have tried to use my card several times and it does not work. card_not_working +Will I be charged a fee for exchanging foreign currencies? exchange_charge +can I transfer my salary if it's in a different currency? receiving_money +There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately? cash_withdrawal_not_recognised +Payment i did not do card_payment_not_recognised +Can I exchange currencies with my account? exchange_via_app +Are my friends able to add funds to my account? topping_up_by_card +My transfer did not seem to work. failed_transfer +Help! Someone stole my card! lost_or_stolen_card +Why did I need to verfiy my identity? why_verify_identity +I requested a refund from a store but it hasn't arrived. Refund_not_showing_up +Can I send a cheque to do my top ups? top_up_by_cash_or_cheque +Which outlets accept my card? card_acceptance +I noticed an extra $1 charge on my statement, can you tell me why that is? extra_charge_on_statement +My bank transfer is still not showing up in my account. balance_not_updated_after_bank_transfer +I made a bank transfer a couple of hours ago from my UK account. It hasn't appeared, can you check to make sure it went through? balance_not_updated_after_bank_transfer +Can you help me get rid of my account? terminate_account +I purchased an item and the exchange rate I was given was incorrect. card_payment_wrong_exchange_rate +The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account? declined_cash_withdrawal +I'd like more information about choosing a Visa or Mastercard. visa_or_mastercard +I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different. wrong_exchange_rate_for_cash_withdrawal +can you tell me why my transfer failed? failed_transfer +Can I verify a top up? verify_top_up +I need a new card since my old one is about to expire. card_about_to_expire +Where is my PIN number located? get_physical_card +The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked. transfer_not_received_by_recipient +What do I do if the ATM ate my card? card_swallowed +How long does it take for a transfer to get to a recipient? transfer_not_received_by_recipient +How do I know when my card will arrive? card_arrival +The transfer I did hasn't arrived transfer_not_received_by_recipient +Does it cost money for currency exchange services? exchange_charge +Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me. reverted_card_payment? +How can I cancel a transfer? cancel_transfer +how secure is a disposable virtual card get_disposable_virtual_card +Would I be able to get another card for my account, so I could give one to my daughter? getting_spare_card +What currencies is an exchange rate calculated in? exchange_rate +I noticed after looking over my transactions that I have been charged twice from an earlier restaurant visit this week. Is it possible that one of these can be removed so I get the money back for the one that is not accurate? transaction_charged_twice +is apple pay costly? apple_pay_or_google_pay +how long til my cash out goes through? pending_cash_withdrawal +What is the procedure for getting another card? getting_spare_card +Will I get charged for topping off my card? top_up_by_card_charge +What do I do if my virtual card won't work. virtual_card_not_working +How do I use contactless payments? contactless_not_working +I have a duplicate payment showing up on the app. How do I stop myself being charged for the thing twice? transaction_charged_twice +What is going on? My top-up is still pending. I use your system all the time but now it is just showing as pending. pending_top_up +How much can I top-up to my card at a time? top_up_limits +Tell me why my virtual disposable card won't work. virtual_card_not_working +This company sucks! Can you delete my account? terminate_account +Is there an age minimum? age_limit +My card is still pending, I've been waiting a while. pending_card_payment +I'm going to be away for awhile, can I have it add money automatically in certain intervals? automatic_top_up +How can I check the source for my funds? verify_source_of_funds +I tried to make a transfer but it failed failed_transfer +Is GBP a supported currency? receiving_money +My transfer has been declined and I know it should have went through. declined_transfer +Why was the exchange rate incorrect for an item I recently bought? card_payment_wrong_exchange_rate +A cash withdrawal is showing up that I didn't do. cash_withdrawal_not_recognised +Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transaction is still pending. I didn't receive the money, so please cancel that transaction. pending_cash_withdrawal +Please help in finding my card PIN, thank you! get_physical_card +About this card PIN? get_physical_card +i need my card quick card_delivery_estimate +I believe my card payment exchange rate is incorrect. card_payment_wrong_exchange_rate +I had a transfer blocked beneficiary_not_allowed +This Direct Debit payment may not be right. direct_debit_payment_not_recognised +How do I find out why my card won't work? card_not_working +Can I use my American Express stored in Apple Pay to top up? apple_pay_or_google_pay +I need to bank account transfer from another account into this one, what is the easiest way that can be done, and what information do i need? transfer_into_account +"Is there something wrong with your website? I tried topping up my account and it's been close to two hours now and it's still at ""pending"" for some reason. I just joined with you guys and this is the first attempt at this, so maybe I'm wrong, but shouldn't this be instant?" pending_top_up +My disposable virtual card is not working virtual_card_not_working +Why does my statement have these extra charges? extra_charge_on_statement +Can I use my card everywhere? card_acceptance +The transfer I just made needs to be cancelled right now. It was my mistake. Please help me cancel it before it goes through! cancel_transfer +Whats the delivery time to the United States? card_delivery_estimate +Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge? wrong_exchange_rate_for_cash_withdrawal +There is a fee on my account. Why? card_payment_fee_charged +How do I retrieve my passcode? passcode_forgotten +I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled? direct_debit_payment_not_recognised +How do I use the app if I don't have my phone with me? lost_or_stolen_phone +Is there a reason my top up hasn't gone through pending_top_up +How can I fix my card, it got declined twice. declined_transfer +i live in the US can i still get a card? country_support +Since my pin is blocked, would you help me unblock it? pin_blocked +Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you? lost_or_stolen_card +What happens if the ATM doesn't give me back my card? card_swallowed +What are the steps I need to take to verify my identity? verify_my_identity +How many times can I use a disposable card? disposable_card_limits +There is a transaction from my account that I don't recognize can you trace back the information so I can make sure it's something I did or not? direct_debit_payment_not_recognised +Help! I can't find my card. lost_or_stolen_card +Where can I use this card at an ATM? atm_support +Which country's currency do you support? fiat_currency_support +I want one of those virtual cards! getting_virtual_card +Can I open a bank account for my newborn baby? age_limit +Am I able to choose my card? visa_or_mastercard +Do I need any kind of documentation for the identity check? verify_my_identity +Payments from my disposable virtual card don't work virtual_card_not_working +As for limits are top ups included? top_up_limits +I'm having trouble verifying my ID. unable_to_verify_identity +which kind of documentation do I need for identity check? verify_my_identity +Why was I declined at the ATM today when I was trying to make a withdraw? declined_cash_withdrawal +Would I be able to get a refund for something I bought? request_refund +I have a direct debit charge that I do not recognize direct_debit_payment_not_recognised +What is maximum top up? top_up_limits +I'm trying to transfer money to another country. It's just pending and not sending. My account details are correct. Please help me. pending_transfer +What options do I have for holding currencies? fiat_currency_support +My account has a weird withdrawal. cash_withdrawal_not_recognised +I am still waiting for a transaction to be completed transfer_not_received_by_recipient +I can't get money out of the ATM declined_cash_withdrawal +They declined my card payment. declined_card_payment +What do I do when my card is about to expire? card_about_to_expire +There is more than one of the same transaction on my account. transaction_charged_twice +Is there any way to verify who I am? verify_my_identity +Why do you need code verification for my top up? verify_top_up +What are the steps to getting a virtual card? getting_virtual_card +"Where can I find the ""auto-top"" feature?" automatic_top_up +Can I set up an automatic top-up for travel. automatic_top_up +How do I troubleshoot Google pay top up? apple_pay_or_google_pay +Will there be any charges for money received? top_up_by_bank_transfer_charge +I have forgotten my passcode to access my app passcode_forgotten +My card appears to be broken how can I fix it? card_not_working +What do I do to get a disposable virtual card? get_disposable_virtual_card +I found a charge for a direct debit that was not made by me. direct_debit_payment_not_recognised +I finally got my new card and was very excited to use it today. However, my payment kept declining. What is happening? declined_card_payment +Can you help me reset my password? passcode_forgotten +Can I purchase extra non-virtual cards? getting_spare_card +I think the atm ate my card. card_swallowed +How long will it take to get to me? card_delivery_estimate +what is the virtual card getting_virtual_card +Can you help me find top up by cash deposit? top_up_by_cash_or_cheque +I need my card now! card_delivery_estimate +I did not get the right amount of money when I used a different country's currency. wrong_exchange_rate_for_cash_withdrawal +How long should I expect for the card to arrive? card_delivery_estimate +I bought some stuff this morning but the payment shows as pending pending_card_payment +What do I need to do to activate my new card? activate_my_card +How do I top up? Can I use my apple watch? apple_pay_or_google_pay +How long should my new card take to arrive? card_arrival +If I want to top up, can I use Apple Pay? apple_pay_or_google_pay +What kind of fiat currency can I used for holding and exchange? fiat_currency_support +I'm not sure why my top up request was denied top_up_failed +How many disposable virtual cards can I have? disposable_card_limits +How can I activate my card> activate_my_card +Can you unblock my pin after too many wrong pin attempts? pin_blocked +How do I activate a card I received? activate_my_card +Can I change to another currency? exchange_via_app +I tried verifying my ID, but it won't let me. unable_to_verify_identity +I just have one other card from the US. Is that okay? supported_cards_and_currencies +Are there any sort of fees involved for top of transfers? top_up_by_bank_transfer_charge +The card I've got seems to be broken. card_not_working +I attempted to get cash but was declined. declined_cash_withdrawal +I don't think my top up is working correctly top_up_failed +I might need AUD instead of GBP, how to change? exchange_via_app +Help me find my card pin! get_physical_card +Can I top up by cheque? top_up_by_cash_or_cheque +Will you handle EUR? fiat_currency_support +Can I cancel my transaction? cancel_transfer +I have a disposable virtual card here, so would you tell me what to do with it? get_disposable_virtual_card +I tried to use my card to top up but all of the money has disappeared. topping_up_by_card +Can I have a card after my first one? getting_spare_card +Can you tell me if my top-up has been cancelled? top_up_reverted +I received my salary in GBP. How do I change this to my currency? receiving_money +How long can I expect a transfer to pend for? pending_transfer +Why was my top-up unsuccessful? top_up_failed +why did the app refuse to make an approved payment reverted_card_payment? +How do I make more than one disposable card in a day? disposable_card_limits +I lost my wallet today with all my credit cards. Will you please block the card and send a replacement? lost_or_stolen_card +I was getting cash and can't get my card back. card_swallowed +What are the top-up fees? top_up_by_card_charge +My refund doesn't seem to be showing on my statement. Refund_not_showing_up +How long until my transfer will be available to me balance_not_updated_after_bank_transfer +My virtual card won't work. virtual_card_not_working +What countries are supported? country_support +I didn't get the right amount at the ATM. wrong_amount_of_cash_received +There is a transaction for $1 and I don't know why it was charged. extra_charge_on_statement +What extra charges are there? transfer_fee_charged +I didn't receive all the cash I asked for wrong_amount_of_cash_received +Why is there an extra dollar charged to my account? extra_charge_on_statement +I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you check into my card please? declined_transfer +Can I get a real card? order_physical_card +How much does it cost to get a new card? Mine is almost expired. How fast does it come? card_about_to_expire +Will I be charged for a SEPA transfer? top_up_by_bank_transfer_charge +can i get a description of how to use a disposable virtual card get_disposable_virtual_card +How do I interconvert between AUD and GBP? exchange_via_app +I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken? declined_transfer +Do you offer a discount on multiple currency exchanges? exchange_charge +How can I transfer money to my account? transfer_into_account +lost phone, can i still access account? lost_or_stolen_phone +did not receive correct cash upon withdrawal wrong_amount_of_cash_received +areas card is accpeted card_acceptance +new customer and filling gas today, it's not working, the thing shows pending half an hour! pending_top_up +When I try and to buy something using my card it keeps getting declined. declined_transfer +Please delete my account, this company is not working for me! terminate_account +Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it? lost_or_stolen_card +dont understand why transfer failed failed_transfer +How many virtual cards do I get? disposable_card_limits +Do you know why my contactless won't work? contactless_not_working +Where can I see the refund in my account Refund_not_showing_up +My virtual card isn't working. What do I do? virtual_card_not_working +Is there a way to transfer funds directly from my card? topping_up_by_card +I will need to get a new card soon, how do I order? card_about_to_expire +I want to delete my account. I'm unhappy with the service you're providing. terminate_account +How do I add a card to the app? card_linking +The see the rate applied to my transaction was wrong at the atm. wrong_exchange_rate_for_cash_withdrawal +Why is the exchange rate wrong when I purchase something abroad? card_payment_wrong_exchange_rate +Hi there! I need to cancel an order I recently made and start processing a refund. Can you please help me with this and set up the refund as soon as possible? It's very urgent. request_refund +I couldn't make a transfer to a beneficiary! beneficiary_not_allowed +How do I know why my card isn't working? card_not_working +Why did the ATM machine fail to give me a cash withdrawal? declined_cash_withdrawal +My address has changed. How do I report it? edit_personal_details +Do you use Mastercard or Visa? visa_or_mastercard +I have to transfer something to China as fast as I can. How long will it take to arrive in China? transfer_timing +Can i make transactions before identity verification is complete? why_verify_identity +Can you please show me where I can find the location to link my card? card_linking +Where is my refund? I have been checking my account all day. Refund_not_showing_up +I see that I have been charged multiple times for the same transaction. transaction_charged_twice +How do I unblock my PIN? pin_blocked +I am waiting for my card to arrive. card_delivery_estimate +I can't pull my card out of the ATM. Help me. card_swallowed +How long will it take for the transfer to reach my account? transfer_timing +I want to know why I have been unable to withdrawn funds. declined_cash_withdrawal +I made a currency exchange and think I was charged more than I should of been. card_payment_wrong_exchange_rate +How does tranferring money into my account work? transfer_into_account +What can I use my card to pay for? card_acceptance +I'd like to use cash to top up. How do I find that option? top_up_by_cash_or_cheque +My contactless payments have not been completed successfully. contactless_not_working +I paid for something in foreign currency but noticed the exchange rate is incorrect. card_payment_wrong_exchange_rate +Where is my deposit? balance_not_updated_after_cheque_or_cash_deposit +I am in Austria right now. I need to change my PIN ASAP, so can I still do this from here? change_pin +My top-up was revoked. top_up_reverted +I don't know if this is an issue with the ATM or my account, but I just tried withdrawing 30 pounds from the ATM I'm at now and it only gave me 10. Is this a glitch or what exactly is going on? wrong_amount_of_cash_received +I need to know why my credit card was declined for top up? What is the deal here and why did it not go through? top_up_failed +Can I use my card anywhere I want? card_acceptance +I know I have enough funds in my account but my card payment hasn't worked for some reason. What do I do? declined_card_payment +The rate of exchange for my card payment is incorrect card_payment_wrong_exchange_rate +Is there a way to make my old card usable with the app? card_linking +How long does a transfer take from china? transfer_timing +Can I have it add money automatically in certain intervals? automatic_top_up +How much do I have to pay for the exchange fee? exchange_charge +I'm looking for the option to top up by cheque. top_up_by_cash_or_cheque +Do you work with all fiat currencies? fiat_currency_support +Your service is terrible,. Delete my account, terminate_account +Why was my payment cancelled? reverted_card_payment? +I have a card payment that was declined, but why? declined_card_payment +What can I do to verify my identity? verify_my_identity +what is the disposable cards limit? disposable_card_limits +Is my PIN located on my account somewhere? get_physical_card +From what countries can I use this product? country_support +I think someone has access to my card numbers that shouldn't. compromised_card +Is there a discount for frequently exchanging currencies? exchange_charge +I entered the wrong pin too many times and now I am blocked. Help me unblock! pin_blocked +Where do you support? country_support +Please explain to me the circumstances in which my card payment would be reverted? reverted_card_payment? +Can you tell me why I noticed a $1 charge on my statement? extra_charge_on_statement +Why can't I find my PIN? get_physical_card +How can I top up my account with a card? topping_up_by_card +Please stop my purchase. request_refund +has my top-up has been cancelled top_up_reverted +Why didn't my balance update after my cash or checque deposit? balance_not_updated_after_cheque_or_cash_deposit +I need to cancel a purchase I made. request_refund +The refund has not appeared in my account Refund_not_showing_up +Are virtual cards available to get? getting_virtual_card +Help me set up a new PIN? change_pin +Is it possible to use my credit card to transfer money? topping_up_by_card +My card is being declined online. Could you tell me what might be broken or wrong with the account? declined_transfer +Why did I have to pay more when I do it with my card? card_payment_fee_charged +How many times can I use the disposable virtual card I have? disposable_card_limits +Are there any extra hidden fees for exchanging currencies? exchange_charge +What do you need to verify my identity? verify_my_identity +Can someone assist me by explaining why my card is not working? card_not_working +Will you be able to send the new card to China? card_about_to_expire +What should I do if I lost my card? lost_or_stolen_card +How can I modify my details? edit_personal_details +Ordered awhile back, what is the ETA in the US? card_delivery_estimate +There is an unauthorized cash withdrawal from my account for 500£. I definitely didn't make this withdrawal. I need your help. cash_withdrawal_not_recognised +Can I top up from my Apple Watch? apple_pay_or_google_pay +My transfer to beneficiary didn't go through beneficiary_not_allowed +Can I make many disposable cards per day? disposable_card_limits +Any fee for topping up? top_up_by_card_charge +For some reason, the virtual card won't work for me. virtual_card_not_working +I wish to close my account. I do not like the service you provide. terminate_account +What currencies are accepted for adding money? supported_cards_and_currencies +I have moved. Where can I update my details? edit_personal_details +Is there a verification code for top-ups? verify_top_up +Where can you deliver cards? order_physical_card +Please, activate my card activate_my_card +My withdrawal was cancelled. declined_cash_withdrawal +Do you know where my card will be accepted? card_acceptance +There is a suspicious direct debit payment. direct_debit_payment_not_recognised +I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it? lost_or_stolen_card +Why were there additional charges when transferring? transfer_fee_charged +Where is the virtual card? getting_virtual_card +Why is my ATM cash withdrawal showing up as a pending transaction? pending_cash_withdrawal +The rate for a currency exchange was wrong when I bought something. card_payment_wrong_exchange_rate +Is there supposed to be a fee for the transfer I made? transfer_fee_charged +Send my card as soon as you are able to. card_delivery_estimate +Do I have to verify my identity? why_verify_identity +I want this amount reversed out of my account. request_refund +Can I be given a new passcode? passcode_forgotten +Do you ship cards to where I live? order_physical_card +I ordered something ages ago online but it's simply not arriving. I've got enough! Give me back my money, I'm not paying these people. request_refund +I was double charged transaction_charged_twice +Why was I overcharged a pound!? extra_charge_on_statement +I want a refund for my purchase request_refund +How do I know which ATMs will accept this card? atm_support +Any hidden fees associated with the international card if money is added? top_up_by_card_charge +What does it mean by pending payment? pending_card_payment +Can I still use the app if I switched phones? lost_or_stolen_phone +WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back? card_swallowed +Could I open an account for my children? age_limit +How much does it cost in fees to use your card? order_physical_card +My card was confiscated by an ATM. How do I get my card back? card_swallowed +I don't think my card payment exchange rate is correct. card_payment_wrong_exchange_rate +I went to withdraw some cash earlier today, but seems the ATM gave me the wrong amount of cash! The amount showing up in the app is a lot more wrong_amount_of_cash_received +Why was I charged an extra fee when using a card? card_payment_fee_charged +The card got declined twice when I tried to use it to buy something online yesterday. declined_transfer +Why can't I see the top-up amount I just added to my account? topping_up_by_card +Does it cost to exchange currencies with this card? exchange_charge +How long does it take for a refund? Refund_not_showing_up +Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN. declined_cash_withdrawal +Why isn't the transfer on my account showing up? balance_not_updated_after_bank_transfer +I see random purchases to my account, was it hacked? compromised_card +I can not find my card pin. get_physical_card +I do not remember the code, what should I do? passcode_forgotten +I got a extra €1 fee in my statement extra_charge_on_statement +There is a cash withdrawal transaction that I am unsure of. cash_withdrawal_not_recognised +I have got out the wrong amount from an ATM. Please tell me the process to get the cash back as in app its showing the amount i have been actually received. wrong_amount_of_cash_received +How long will it take to activate my new card? activate_my_card +Hello. I checked my transactions and saw I was double charged on my card for a restaurant visit. I would like to get my money back. transaction_charged_twice +How many days does a transfer from the US take? transfer_timing +I sent some money and the receiver can't access it. transfer_not_received_by_recipient +Where do I order my card? order_physical_card +My card has been charged two separate times for a single transaction. transaction_charged_twice +I double checked that I have the correct account details , they're right for sure. Transfer is still pending since forever. What should be done now? pending_transfer +I would like to know how I can verify my Identity. verify_my_identity +In receiving cash, the wrong exchange rate was used for my transaction. wrong_exchange_rate_for_cash_withdrawal +I cannot locate the verification code for my top-up card. Please help me. verify_top_up +If I make a top-up are there charges applied? top_up_by_bank_transfer_charge +What is the minimum age? age_limit +Is there a reason why my transaction is taking so long? transfer_not_received_by_recipient +im not sure what this charge is for card_payment_fee_charged +hello None +hello None +hello None +hello None +hello1 None +hello2 None +age_limit None +cancel_transfer None +hello1234 None +hello None