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Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past. beneficiary_not_allowed
How did you guys get your exchange rate? exchange_rate
I am still waiting on my card? card_arrival
Why is the purchase I made this morning still pending? pending_card_payment
I made a mistake and need to cancel a transfer. cancel_transfer
How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though... wrong_amount_of_cash_received
I think a fee was applied for paying with a card. card_payment_fee_charged
How long does it take for a cash withdrawal to show? pending_cash_withdrawal
I attempted a transfer, but it failed. failed_transfer
How do you decide what the exchange rates are? exchange_rate
what steps do i do to get a real card order_physical_card
Fees for currency exchange exchange_charge
Is it possible to obtain both a Visa and a Mastercard from you? visa_or_mastercard
why was a extra fee added to my account for transfer ? transfer_fee_charged
I am not happy with your company. Please delete my account asap. terminate_account
Why did I not get the amount I specified at the ATM? wrong_amount_of_cash_received
Why can't I withdraw cash from this ATM? declined_cash_withdrawal
Am I able to get both a Visa and MasterCard from you? visa_or_mastercard
I am not satisfied with your company. Close my account. terminate_account
How can I exchange currencies in the app? exchange_via_app
How do I modify my account details? edit_personal_details
Will I be fined for topping up by transfer? top_up_by_bank_transfer_charge
I want to top up by card, what do you support? supported_cards_and_currencies
Tell me how to renew my new card? activate_my_card
The card can be used at which ATMs? atm_support
Can i choose a specific delivery date? card_delivery_estimate
want to know where funds come from verify_source_of_funds
My card isn't working at all, I need assistance. It's really frustrating. card_not_working
My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined? card_not_working
Why was I charged $1 in a transaction? extra_charge_on_statement
Why are all my transfers failing? I have the details right and they won't complete. I've been trying all day and they still won't go through, this is URGENT, please help. declined_transfer
Can I add money to top up my account via a bank transfer? transfer_into_account
I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ? top_up_reverted
Where do you get those exchange rates? exchange_rate
The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly. reverted_card_payment?
How do I sign up for a card if I'm in America? country_support
Can I get spare cards? getting_spare_card
I've transferred money into my account but the balance is the same balance_not_updated_after_bank_transfer
I haven't received my transfer funds yet, where are they? pending_transfer
I want to change my account details. edit_personal_details
I'm getting concerned here. I sent a friend some money and she isn't seeing it. What's going on? transfer_not_received_by_recipient
My card payment is just showing up as pending since forever, what's going on with that, when should it be going through? pending_card_payment
There is a payment with my card which i definitely did not make by me .Never seen that it before. card_payment_not_recognised
How much will I be charged for exchanging foreign currency exchange_charge
I have lost my credit card in the ATM! card_swallowed
I recently made a transfer that I would like to cancel cancel_transfer
My card needs to be topped up. topping_up_by_card
Why was I denied the option to transfer money to a selected beneficiary? beneficiary_not_allowed
I live in the EU, can I get one of your cards? country_support
Can I use this app for both USD and GBP? exchange_via_app
What do I need to see my source of money? verify_source_of_funds
Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money. declined_cash_withdrawal
Why does my transfer say it is pending? pending_transfer
Someone withdrew money from my account, and it wasn't me. cash_withdrawal_not_recognised
How do I shut down my account and get out of this company? terminate_account
How long do I have to wait for my transaction to be completed? transfer_not_received_by_recipient
Will you be able to exchange to EUR? fiat_currency_support
Hello, I have noticed a problem on my recent withdrawal at the banks atm machine. I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal. Are these types of transactions free of charge? cash_withdrawal_charge
How can many disposable cards can I have per day? disposable_card_limits
Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from? exchange_rate
I want to use a payment card to top up my account. How can I do this? supported_cards_and_currencies
I can't get the card itself to work. card_not_working
I want a refund on the things i bought request_refund
In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved? transaction_charged_twice
I made a card payment, but it has been declined? declined_card_payment
What are the fees for using transfer to top off my account? top_up_by_bank_transfer_charge
Do you have an auto-top function and how do I use it if so? automatic_top_up
How can I find an ATM that accepts this card? atm_support
I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card? declined_transfer
I have the cash already, my account still shows up as pending. How can my account be still pending? pending_cash_withdrawal
Do you know when the withdrawal will show? pending_cash_withdrawal
How much can I top up on my card? top_up_limits
Is topping up unlimited? top_up_limits
Can you tell me what I need to do to have my pin changed? change_pin
what is this extra charge for a withdrawal? cash_withdrawal_charge
how to recover my passcode passcode_forgotten
The transfer finally worked, but how long does it stay pending? pending_transfer
Where do I go to unblock my PIN? pin_blocked
Why did my credit card get declined for top up? top_up_failed
A transfer was not allowed to an account. beneficiary_not_allowed
Payment I did not make. card_payment_not_recognised
I couldn't pay with card in a shop declined_card_payment
I was trying to top up my account and it isn't working top_up_failed
Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me? Refund_not_showing_up
Do I need to use a limit on top-ups? top_up_limits
How can I find out why my transfer didn't go through? failed_transfer
I made a card payment but it didn't work. Why not? declined_card_payment
How much is it to use my US debit or credit card to top up? top_up_by_card_charge
Do you support direct deposits from my employer? receiving_money
My wallet is empty even though I topped it up an hour ago. topping_up_by_card
I haven't received my PIN yet. Do I need to get it from you? get_physical_card
Can I top up my balance with a cheque? top_up_by_cash_or_cheque
How long does it take for me to get my new card? card_arrival
"Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying ""they did not receive my payment"" then the payment was returned to my account. so I would like to see why it did that please." reverted_card_payment?
I see a direct debit payment on my statement that wasn't me direct_debit_payment_not_recognised
Can I have another card in addition to my first one? getting_spare_card
I'm not certain my top-up went through yet. pending_top_up
can I link a card of yours I already have? card_linking
How much would I be charged for a transfer? top_up_by_bank_transfer_charge
My pin isn't here yet get_physical_card
My card wants to be topped what do you guys support? supported_cards_and_currencies
I am having trouble transferring money to a beneficiery. beneficiary_not_allowed
Where did my extra fee for the transfer come from? transfer_fee_charged
I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app. cancel_transfer
Why have I been charged an extra pound? extra_charge_on_statement
Salary in GBP has been received. Does it need to be configured into another place? receiving_money
Give me a refund request_refund
Do i have to top-up with my credit card before I can transfer? topping_up_by_card
Can you do exchanges of EUR? fiat_currency_support
Why can't I transfer to another account? beneficiary_not_allowed
What is the process for activating my card and using it? activate_my_card
Why can't I see my top up? topping_up_by_card
There's a payment showing in the app today even though I have not used my card at all. I want a refund. direct_debit_payment_not_recognised
Is the ATM broken? I can't get cash from it. declined_cash_withdrawal
How can I check to see where my funds come from? verify_source_of_funds
I punched in the wrong pin too many times and I'm locked out. pin_blocked
How to receive virtual card? getting_virtual_card
My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened? card_payment_wrong_exchange_rate
Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item? Refund_not_showing_up
what is this extra charge with my purchase? card_payment_fee_charged
What countries are you issuing cards for? country_support
How do I get the passcode reset? passcode_forgotten
I am still waiting for a the cash I deposited this morning balance_not_updated_after_cheque_or_cash_deposit
Do you have a limit for someone's age? age_limit
Change of location, need to change details edit_personal_details
How can I make my card ready to use? activate_my_card
How do you top up with a cheque? top_up_by_cash_or_cheque
Why did I get less from the ATM? wrong_amount_of_cash_received
I wish to cancel a transfer cancel_transfer
Please explain to me how to know where my funds are from. verify_source_of_funds
Can I order a card please? order_physical_card
What are the steps to change my PIN to something else? change_pin
What is the Top up rate charge for using a card in the US? top_up_by_card_charge
Which ATMs accept this bill of fare ? atm_support
why hasn't my virtual card come yet? getting_virtual_card
How is my money transferred to the account transfer_into_account
I'm still waiting for my new card. card_arrival
How long does it take to receive my card? card_delivery_estimate
Will you guys charge me for topping up by transfer? top_up_by_bank_transfer_charge
What is taking so long with my top up? pending_top_up
can I choose delivery times to suite me? card_delivery_estimate
Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it. Refund_not_showing_up
What's the tracking on the card you sent? card_arrival
Which flat currencies are supported for holding and exchange? fiat_currency_support
What should I do if I think someone is using my card without my permission? compromised_card
How can I transfer money to a beneficiary? beneficiary_not_allowed
Why would the app deny my top-up? top_up_failed
I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her? transfer_not_received_by_recipient
How long will a transaction to a friend take? transfer_not_received_by_recipient
I have a new email. edit_personal_details
Can you provide me a disposable virtual card? get_disposable_virtual_card
Can I change my pin through the app? change_pin
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges. transaction_charged_twice
What needs to be done to activate and use a card? activate_my_card
How long will this transfer from europe take? transfer_timing
My PIN has been blocked, what should I do? pin_blocked
How can I get my PIN unblocked? pin_blocked
How long does a check take to show up in the account balance? balance_not_updated_after_cheque_or_cash_deposit
I made a mistake and performed a transaction on the wrong account! cancel_transfer
Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out? top_up_failed
Why was I charged twice for the same transaction? transaction_charged_twice
Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days. pending_transfer
How would I go about getting a physical card to use in stores? order_physical_card
My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening? top_up_reverted
I might have been charged on my debit statement by fraud. direct_debit_payment_not_recognised
I didn't get my card back from the ATM. card_swallowed
Why was the wrong rate applied when I bought something in a different currency? card_payment_wrong_exchange_rate
A payment I didn't do shows in my app card_payment_not_recognised
How much is the charge to top up via credit card? top_up_by_card_charge
Do you hold money and if so, what currencies do you accept? fiat_currency_support
There is a withdrawal in my account I didn't make. cash_withdrawal_not_recognised
Why am I still not able to see the money I deposited a week ago? This is urgent!! balance_not_updated_after_cheque_or_cash_deposit
Where is the closest ATM I can use? atm_support
I heard you have virtual cards. How do I get one? getting_virtual_card
Where do I find PIN for my card? pin_blocked
I don't think I should have been charged a fee to use my card. card_payment_fee_charged
What are the fees imposed when I make a transaction? card_payment_fee_charged
Explain to me how to verify the top-up card. verify_top_up
I keep being asked to verify my identity. Is this normal? why_verify_identity
I need to find out where the card is that I ordered. card_arrival
I am still waiting for a transfer I did balance_not_updated_after_bank_transfer
I was charged a fee for the transfer, but can you tell me why? transfer_fee_charged
Why hasn't my top-up finished pending yet? pending_top_up
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app. cancel_transfer
I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it? request_refund
When are cards shipped? card_delivery_estimate
The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account? declined_cash_withdrawal
How high is the exchange fee? exchange_charge
My ATM withdrawal is taking forever pending_cash_withdrawal
How do I get a card if I live in the US? country_support
I topped up recently and saw the money go through, but now it's just gone? What's going on top_up_reverted
Why was I charged an extra fee from the ATM? cash_withdrawal_charge
Which fiat currencies are supported by you? fiat_currency_support
A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please. Refund_not_showing_up
how do the cards work? get_disposable_virtual_card
How do I get extra cards? getting_spare_card
how do I link an old card? card_linking
How would I change my details? edit_personal_details
My card is missing! Help! lost_or_stolen_card
What does it mean if my cash withdrawal does not show up properly? pending_cash_withdrawal
lost my card in atm card_swallowed
How do I replace a card that's going to expire? card_about_to_expire
Not sure what my password is. passcode_forgotten
Can someone help with my passcode? passcode_forgotten
I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong? wrong_amount_of_cash_received
How does it work when I transfer money into my account? transfer_into_account
What currencies and cards do you support? supported_cards_and_currencies
Can it specifically be delivered on a certain date? card_delivery_estimate
My refund has not arrived, and I am unsure why. Who do I contact? Refund_not_showing_up
My app shows a payment I didn't make card_payment_not_recognised
I see cash in my app but I did not get it. cash_withdrawal_not_recognised
Why hasn't my refund been appiled to my account? Refund_not_showing_up
I had a dollar charged to my account that's still pending and wanted to know what the charge is for? extra_charge_on_statement
Why isn't the transferred money there? balance_not_updated_after_bank_transfer
I can't make purchases with my virtual card. virtual_card_not_working
What proof of identification is needed? verify_my_identity
Please help me! My physical card isn't working right. card_not_working
There are duplicate transactions on my account transaction_charged_twice
How can I find your exchange rates? exchange_rate
Did I not get my refund? I don't see it. Refund_not_showing_up
Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour. If this verification has in fact, failed, double-check to make sure that your images are clear. Also make sure that your document photos have no blur or glare. They need to be readable. You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account. unable_to_verify_identity
Why on earth do you need so much personal id info from me? why_verify_identity
How do I activate auto top-up when traveling? automatic_top_up
Why is my 'top up' not showing up in my wallet? topping_up_by_card
I'm not sure why my payment has been declined? Please tell me why, I thought it was all good. declined_card_payment
For some reason, I'm unable to transfer funds. beneficiary_not_allowed
Help! The app has an ATM withdrawl that I didn't make. cash_withdrawal_not_recognised
I received a fee for obtaining cash, is this correct? cash_withdrawal_charge
Can I transfer money using the SWIFT service? top_up_by_bank_transfer_charge
How many transactions can be made with a disposable card? disposable_card_limits
How long does it take for the money to show up in my account? transfer_timing
I have used all of my PIN tries. What should I do now? pin_blocked
Will my other US credit card be accepted? supported_cards_and_currencies
Which currencies do you handle? supported_cards_and_currencies
I don't recognize this payment card_payment_not_recognised
Which merchants accept my card? card_acceptance
is it ok if i use both visa and mastercard visa_or_mastercard
How do I get my card PIN? get_physical_card
For the identity check, do I need any kind of documentation? verify_my_identity
Do you need to know my first and last name? why_verify_identity
How do I take a block off my card? pin_blocked
How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move pending_card_payment
I moved, can I edit my personal details? edit_personal_details
Which fiat currencies are supported? fiat_currency_support
My refund isn't showing up on my statement. Refund_not_showing_up
There is a charge I don't recognize. card_payment_not_recognised
My top up hasn't gone through pending_top_up
I put my check in the bank, but I haven't gotten my cash yet? balance_not_updated_after_cheque_or_cash_deposit
I've been trying to transfer funds to top-up my card, but the transaction is not going through. Is there something I'm doing wrong? top_up_failed
When will I get my money? It's been too long. transfer_not_received_by_recipient
Where is the refund on my statement? Refund_not_showing_up
Please explain how disposable virtual card work. get_disposable_virtual_card
The app isn't letting me log in, but my info is correct. unable_to_verify_identity
why cant you just refund me instead of a merchant Refund_not_showing_up
I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while direct_debit_payment_not_recognised
oh my god I lost my card! what should I do? lost_or_stolen_card
I have been overcharged. transaction_charged_twice
Disaster, I've totally forgotten my passcode, can you help me? passcode_forgotten
how can i get it to add money automatically while travelling automatic_top_up
Will my GPB update my salary receiving_money
Can I top up with cash top_up_by_cash_or_cheque
I cannot seem to use my card. card_not_working
When did you start charging to make a withdrawal? How much is it now? I always thought it was free. cash_withdrawal_charge
Why is your exchange rate so bad? card_payment_wrong_exchange_rate
Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible? cancel_transfer
I was mugged. They took everything. I can't use the app. What do I do? lost_or_stolen_phone
What are the countries you support. country_support
I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash? pending_cash_withdrawal
I cannot seem to buy something online with my card? the payment comes back, what's going on? reverted_card_payment?
The exchange rate from my card payment isn't right. card_payment_wrong_exchange_rate
I have an emergency and lost my phone. I need help accessing my account. lost_or_stolen_phone
What currencies do you accept for adding money to my account? supported_cards_and_currencies
Can you tell me what the problem with my card is? It was declined at a restaurant today. card_not_working
What is the time period for money to be transferred? transfer_timing
What do I do if I think someone has used my card? compromised_card
Why is my identity not being verified? unable_to_verify_identity
How can I information on my limit for top-ups? top_up_limits
When the time is right will this automatically replenish my balance? automatic_top_up
I'm waiting for my transaction to complete. transfer_not_received_by_recipient
I am seeing in the App a some cash withdrawal that I did not do cash_withdrawal_not_recognised
Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please. reverted_card_payment?
Why did you charge me a fee when I made a transfer? transfer_fee_charged
Where is the top-up verification code located? verify_top_up
I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me? Refund_not_showing_up
Is top-up possible with Apple Pay? apple_pay_or_google_pay
Are there any restrictions for the disposable cards that I need to be aware of? disposable_card_limits
Am I allowed to carry an additional card? getting_spare_card
My package is taking too long to arrive and I don't want it anymore. Can I get a refund? request_refund
I'd like to open an account for my kids can I do that? age_limit
I did not do this payment card_payment_not_recognised
I sent a payment but it isn't showing up in the app transfer_not_received_by_recipient
How long does it take for a new purchase to stop being considered pending? pending_card_payment
What do I do if my top-up has not gone through? pending_top_up
I think the payment from my card was revereted reverted_card_payment?
How do I modify my details? edit_personal_details
Is there a way to link the card i just got? card_linking
Can i set up an auto top-up? automatic_top_up
What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this. wrong_amount_of_cash_received
Can friends I have top-up my account? topping_up_by_card
Is it possible to change from AUD to GBP? exchange_via_app
I deposited a cheque and its been days and I still haven't received the cash!! balance_not_updated_after_cheque_or_cash_deposit
I have been charged twice on my statement. transaction_charged_twice
What about an auto top-up, is that a option? automatic_top_up
I misplaced my phone so I can't use the app! Does this mean I can't use my card? lost_or_stolen_phone
The exchange rate for my payment last Saturday must be wrong because I was charged extra. card_payment_wrong_exchange_rate
What do I need in regards to identification? verify_my_identity
the exchange rate is wrong from something I got in another country card_payment_wrong_exchange_rate
I don't recognize this payment at all! Help! card_payment_not_recognised
What's the top-up limit? top_up_limits
Are you able to delete my account? terminate_account
I would like to reactivate my card that I previously reported lost. I located the card this morning. card_linking
Can you tell me about why the account I have was charged an extra 1$ extra_charge_on_statement
I need to order a new card. order_physical_card
Why was there a transfer fee on my account? transfer_fee_charged
I need a Visa and a Mastercard from you. visa_or_mastercard
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already but same thing is happening. declined_transfer
I have questions about how to transfer money to my account. transfer_into_account
Where did the1 fee in my statement come from extra_charge_on_statement
I need help with understanding why my card is not working. card_not_working
Will be Apple Watch be able to let me top up? apple_pay_or_google_pay
I was charged for getting cash. cash_withdrawal_charge
my money, where is it coming from? verify_source_of_funds
How can I set a new pin. change_pin
I think I was charged extra on my payment on last Saturday. Maybe the exchange rate was wrong? I'd like a refund. card_payment_wrong_exchange_rate
A transfer could not be completed. failed_transfer
What is the limit on disposable cards? disposable_card_limits
What is the proper way to activate a card? activate_my_card
I want to link my new card. Can you help? card_linking
Any chance of getting the card outside the UK? country_support
Where can I get a card in the EU? country_support
My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money! cash_withdrawal_not_recognised
Is there a reason my top-up has been cancelled? top_up_reverted
Help me! I don't know what my password is. passcode_forgotten
In my statement, there was an extra €1 fee extra_charge_on_statement
Can you tell me how to get AUD not GBP? exchange_via_app
can i verify my identity i the app verify_my_identity
My cheque is taking a while balance_not_updated_after_cheque_or_cash_deposit
I bought something and received it, but the payment went back to my account. Is the seller okay? reverted_card_payment?
The wrong exchange rate was applied to me while pulling out cash. wrong_exchange_rate_for_cash_withdrawal
My top up is giving me problems. What is wrong with it? top_up_failed
I see a $1 charge in a transaction. extra_charge_on_statement
What steps do I have to take to change my PIN? change_pin
My top-up funds aren't available yet. pending_top_up
When can I expect my card? card_delivery_estimate
My card is stolen. Help! lost_or_stolen_card
What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap. balance_not_updated_after_cheque_or_cash_deposit
The store card reader would not accept my card. declined_card_payment
What businesses can I use this card with? card_acceptance
Where can the cards be delivered? order_physical_card
what are limits to top up top_up_limits
When will I receive my card? card_delivery_estimate
Can I use your app to exchange between USD and GBP exchange_via_app
I deposited cash into my account and I'm having trouble seeing it on my account. balance_not_updated_after_cheque_or_cash_deposit
I didn't cancel my top-up. top_up_reverted
My card payment's cancelled reverted_card_payment?
My new card hasn't came in. card_arrival
There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added? card_payment_fee_charged
Hi, I tried to withdraw some money from an ATM and the machine was broken. It says that the transaction is still in progress. Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money. pending_cash_withdrawal
What is the fee for accepting money from a foreign country? exchange_charge
how long are my top ups pending pending_top_up
I got less money than I asked for. wrong_amount_of_cash_received
What fees are there for adding money using an international card top_up_by_card_charge
Why wouldn't the ATM give me my money? declined_cash_withdrawal
I was double charged at a restaurant can you take the second charge off? transaction_charged_twice
Money transfer help? How long? transfer_timing
Help me access the card I already got so I can information from it. card_linking
The passcode isn't working for me. passcode_forgotten
Is the 1 pound charge I can see an error or an incorrect entry? extra_charge_on_statement
I just deposited cash to my account and can't find it! balance_not_updated_after_cheque_or_cash_deposit
I made a payment with my card and it hasn't changed. How long do you think this will take? pending_card_payment
Is there any way to cancel a recent transfer? I did not mean to make it and need to make sure it does not go through. cancel_transfer
My top up didn't go through top_up_failed
I got this stupid fee after taking cash out, why? cash_withdrawal_charge
My card's expiration date is close. card_about_to_expire
When is my balance going to update, I just transferred some money balance_not_updated_after_bank_transfer
How come when I tried to pay contactless at the bus it didnt work? contactless_not_working
Why does my identity need verification? why_verify_identity
Can I choose from either Visa or Mastercard? visa_or_mastercard
There's an unauthorized cash withdraw cash_withdrawal_not_recognised
I don't need to transfer anymore and I want to cancel it. cancel_transfer
I think there's a purchase at a store that I didn't go to. card_payment_not_recognised
Can you accept my other card from the U.S.? It is the only other one I have. supported_cards_and_currencies
When I made a transfer I was charged extra. transfer_fee_charged
I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already. transfer_not_received_by_recipient
I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it declined_cash_withdrawal
A payment that I didn't make appears in my app. card_payment_not_recognised
Why did the ATM give me less money than what I requested? wrong_amount_of_cash_received
When will I have access to my pin number? get_physical_card
Send me my card now! ASAP card_delivery_estimate
On my disposable card, is there a transaction limit? disposable_card_limits
What is the price for an additional card? getting_spare_card
I need a single use card for shopping online get_disposable_virtual_card
How do I discontinue my account? terminate_account
I need a new card and I live in the United States. country_support
I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments? card_payment_fee_charged
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again? contactless_not_working
There is a direct debit set up that I didn't create. direct_debit_payment_not_recognised
How can I open an account for my children? age_limit
What is the maximum number of transactions I can do with a disposable card? disposable_card_limits
Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain? top_up_reverted
What's the reason my new card hasn't come? card_arrival
How many digits identify the top-up verification code? verify_top_up
Whats the transfer process transfer_into_account
I was wondering, Can I get my pay in another currency? receiving_money
I was charged an incorrect exchange rate for a withdrawal. wrong_exchange_rate_for_cash_withdrawal
Can I change my card PIN? change_pin
How long is US delivery? card_delivery_estimate
How do I revert a transaction? cancel_transfer
What is the foreign exchange rate you will apply? exchange_rate
I would like my refund for this item I bought. request_refund
How do I transfer cash my into my account? transfer_into_account
I could not access my money at the ATM declined_cash_withdrawal
I am trying to transfer money and something is going wrong. failed_transfer
I believe that someone is using my card without my knowledge! compromised_card
I topped up but my money is not showing. Why is that? top_up_reverted
I'm sure I have enough money so why didn't the store accept my card? declined_card_payment
How do I get a new expiration date? card_about_to_expire
How do I use disposable cards? get_disposable_virtual_card
What reasons would a topup fail? top_up_failed
I attempted to get cash in the ATM but it was not authorized declined_cash_withdrawal
How long does it take for deliver to the US? card_delivery_estimate
What is the length of a transaction completion? transfer_not_received_by_recipient
How much is a physical card? order_physical_card
I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do? pending_top_up
I made a purchase but never expected to see a fee charged for the transaction. card_payment_fee_charged
I was charged for using my card? card_payment_fee_charged
If I don't have all my documents can they still verify my identity? verify_my_identity
If I were to use a European bank card for a top up, will I incur a charge? top_up_by_card_charge
Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem? beneficiary_not_allowed
How do I close my account? terminate_account
I want to change my PIN. change_pin
My app statement shows I took out cash from an ATM but I did not. What can I do? cash_withdrawal_not_recognised
Why are you asking so many questions about who I am why_verify_identity
I do not see the card PIN anywhere? get_physical_card
Can someone assist me with activating my card? activate_my_card
Is it possible for me to top up with Google Pay? apple_pay_or_google_pay
What is this extra fee that I got when I used my card to pay? card_payment_fee_charged
Can I stop a transaction? cancel_transfer
Can I reactivate my card? I reported it lost and found it this morning in my jacket. card_linking
How long will my transfer stay pending? pending_transfer
I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong? failed_transfer
The transfer I made isn't reflected in my balance balance_not_updated_after_bank_transfer
Where do I go to activate my card? activate_my_card
I deposited a check a few days ago and it's still not gone in! Please help me with this balance_not_updated_after_cheque_or_cash_deposit
hello I have lost my phone and I'm worried someone's going to steal money from me lost_or_stolen_phone
My card got charged twice for the same thing! transaction_charged_twice
When exchanging, how much are the rates? exchange_rate
Top up is not working even though I have my AMEX in apple pay. apple_pay_or_google_pay
I had to pay money for paying with my card. card_payment_fee_charged
why can't my beneficiary make transactions? beneficiary_not_allowed
I think my card is lost. What do I do? lost_or_stolen_card
Why is it required to verify my identity? why_verify_identity
What are the countries that you operate in? country_support
What is the handling fee for transfer? top_up_by_bank_transfer_charge
The app failed to verify me. unable_to_verify_identity
Is there any fees for top ups? top_up_by_card_charge
The exchange rate is incorrect for my cash withdrawal transaction. wrong_exchange_rate_for_cash_withdrawal
How do I add an existing card to the app? card_linking
Why won't you take my transfer, I keep getting an error message. beneficiary_not_allowed
I prefer to get a Mastercard. visa_or_mastercard
Am I allowed to hold money in multiple currencies? fiat_currency_support
Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working. declined_transfer
Can I increase my top-up maximum? top_up_limits
what is the exchange rate when i get cash wrong_exchange_rate_for_cash_withdrawal
Why was I charged a random fee for a transfer I made? transfer_fee_charged
I just bought an item and changed my mind. I have not received it yet how can I get refunded. Thank you. request_refund
Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge? transaction_charged_twice
I have an unknown debit charge in my statement, why? direct_debit_payment_not_recognised
How do I go about getting a refund? request_refund
Why did the ATM eat my card? card_swallowed
Why can't I transfer money to a beneficiary beneficiary_not_allowed
How can I exchange to EUR? fiat_currency_support
Is there any way I could open an account for my daughter? age_limit
The payment on my card shows as pending. pending_card_payment
I would like to receive a refund for something I bought. request_refund
i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong? balance_not_updated_after_cheque_or_cash_deposit
There is a payment with my card which i definitely did not do. card_payment_not_recognised
How can I dispute a direct debit transaction? direct_debit_payment_not_recognised
I'd like to know what the foreign exchange rate will be. exchange_rate
I am inquiring about your auto top up feature. automatic_top_up
My card was stolen and used to make several purchases. Please freeze my card so no one can use it. compromised_card
I need to figure out who has access to my card there are some payments I didn't make that are showing on the app. Could you please help? card_payment_not_recognised
What ATM accepts Mastercard? atm_support
Will I be charged for a cash withdrawal? cash_withdrawal_charge
How long will the transfer take? pending_transfer
Where can I change my PIN? change_pin
Are there any fees if I want to add money using an international card? top_up_by_card_charge
I would like to know what the restrictions are for the disposable cards. disposable_card_limits
Can I receive payment in another currency? receiving_money
I am not seeing recent cash withdrawal on my account. pending_cash_withdrawal
The top up failed top_up_failed
How long do transfers take to show up in my account? balance_not_updated_after_bank_transfer
How old do I need to be? age_limit
What is the age requirement? age_limit
Waiting for the cash I deposited this morning still balance_not_updated_after_cheque_or_cash_deposit
How does one send me money? receiving_money
My salary is in GBP, is this something I need to configure? receiving_money
how do i find top up for cash deposit top_up_by_cash_or_cheque
Do I get charged if I am receiving money? top_up_by_bank_transfer_charge
How do I find the top-up verification code? verify_top_up
My card has not come in the mail yet. card_arrival
I was charged the wrong exchange rate on a purchase card_payment_wrong_exchange_rate
I think my card has been compromised in some way. compromised_card
It says that my payment is pending, what does that mean? pending_card_payment
Why is the exchange rate wrong for my cash withdrawal? wrong_exchange_rate_for_cash_withdrawal
Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago? direct_debit_payment_not_recognised
How long does it take for transfers to process? I sent funds to a friend, and she says that she has not yet received anything. transfer_not_received_by_recipient
Changing my PIN change_pin
I must verify the source of my funds verify_source_of_funds
I need my card to be delivered fast card_delivery_estimate
do you have a fee for receiving a SEPA transfer? top_up_by_bank_transfer_charge
I cannot get my google pay to work. apple_pay_or_google_pay
What is the purpose of requiring my identification? why_verify_identity
There is a strange charge on my debit statement direct_debit_payment_not_recognised
It appears my transfer was declined. declined_transfer
Why is the transaction not posting? pending_transfer
I exchange currencies a lot. Can I get a discount? exchange_charge
Hello, I went ahead and checked my account details to be sure, and they are definitely correct. I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet. pending_transfer
In a month, my card will reach its expiration date, am I required to request the next card? card_about_to_expire
What are ways to test why my card might not be working? card_not_working
When will my pending payment finish? pending_card_payment
Hi, I have done a topup, but my money was reverted. Please look into this issue. top_up_reverted
There has been a red flag on my top up. top_up_failed
You can use it anywhere that accepts Mastercard. card_acceptance
I was trying to use contactless earlier, but it didn't work. contactless_not_working
Why is the refund not on my statement? Refund_not_showing_up
The atm didn'y give me all the cash wrong_amount_of_cash_received
If I am in China, can I still order a new card and if so, how? card_about_to_expire
How much are you going to charge me if I top up my US card? top_up_by_card_charge
Is there an age limit to when my child can use these services? age_limit
Can I receive payments in another currency? receiving_money
Its been 3 days, How long will my transfer take to get to my wallet? transfer_timing
I requested a refund but can't see it. Refund_not_showing_up
Can I link my card I previously received? card_linking
What kind of charges should I expect to exchange currencies? exchange_charge
My card got trapped inside an ATM, what should I do? card_swallowed
Could you please help me? I made my rent payment and have double checked that I sent it to the right account. The person receiving it says he has not received it but it shows complete on my side. transfer_not_received_by_recipient
I need to get some Euros for my holiday. Am I able to exchange some of my money? exchange_via_app
Help me activate my new card. activate_my_card
I transferred money and it hasn't come yet transfer_not_received_by_recipient
Can I get a Visa card? visa_or_mastercard
How is my card payment still pending? pending_card_payment
Why hasn't my account updated to reflect my current balance? balance_not_updated_after_bank_transfer
I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please? top_up_failed
Is there any way to get another card on the same account? getting_spare_card
I did not receive my full withdrawal amount wrong_amount_of_cash_received
do i need to wait for my card before i get pin get_physical_card
Why do I need to have my identity verified? why_verify_identity
How do I receive a disposable virtual card? get_disposable_virtual_card
I just transferred some money into my account and do not see it updated yet, can you assist? balance_not_updated_after_bank_transfer
How do I change my last name? edit_personal_details
Where are you present globally? country_support
Where can i exchange between GBP and USD exchange_via_app
Would it be possible to open up an account for children? age_limit
Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened? top_up_reverted
What is the procedure of unblocking my PIN? pin_blocked
I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service transfer_fee_charged
Where do I go to terminate my account? terminate_account
Someone took my card without my permission. lost_or_stolen_card
I would like to know how much I can top-up. top_up_limits
Where are the ATMs that I can use Mastercard? atm_support
When will you be taking orders for disposable virtual cards? get_disposable_virtual_card
I need a refund for something I bought. request_refund
Can this app exchange American and English currency? exchange_via_app
There is a direct debit that I didn't set up, what should I do? direct_debit_payment_not_recognised
Can I top up using cash? top_up_by_cash_or_cheque
How do I go about exchanging currencies with this app? exchange_via_app
Do all businesses take this card? card_acceptance
Is there a fee for transferring money transfer_fee_charged
Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message beneficiary_not_allowed
This is not right, I was told I could take out cash at the ATM for free? cash_withdrawal_charge
Why won't the machine accept my card anymore? card_not_working
I can't find my code passcode_forgotten
Which fiat currencies are supported for holding and exchanging? fiat_currency_support
I just pulled money out of the ATM and was charged a fee, WHy? cash_withdrawal_charge
I made a transaction at an atm and was charged extra for it. cash_withdrawal_charge
How can I transfer money to this account from another bank? transfer_into_account
What card types can I choose from? visa_or_mastercard
It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once. declined_transfer
I took out some cash from the ATM but it is still showing the transaction is pending. pending_cash_withdrawal
I haven't received my virtual card yet!! getting_virtual_card
Are there any fiat currencies that you will not work with? fiat_currency_support
The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue? failed_transfer
Why is the payment I made still pending? pending_card_payment
Visa and Mastercard can both be received from you? visa_or_mastercard
I would like to pay by cheque. top_up_by_cash_or_cheque
I want to top up by transfering accounts, What do I do? transfer_into_account
My card arrived but I don't know how to get my PIN. get_physical_card
I don't know how to verify my identity. verify_my_identity
Is there a fee to get an actual card? order_physical_card
I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now? wrong_amount_of_cash_received
I transferred some money but the balance stayed the same. balance_not_updated_after_bank_transfer
THere is some cash that is showing up on my app. cash_withdrawal_not_recognised
Why has my card payment not yet been applied to my account? pending_card_payment
Can I exchange currencies with the app? exchange_via_app
There was an unexpected fee for my cash withdrawal! cash_withdrawal_charge
Why has another fee been placed on my statement? extra_charge_on_statement
Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account. cancel_transfer
The payment for the card did not go through declined_card_payment
The money that I have transferred hasn't arrived yet. balance_not_updated_after_bank_transfer
Is there a way to track the new card you sent me? card_arrival
Where is my last money transaction transfer_not_received_by_recipient
My card payment has been declined declined_card_payment
Why hasn't the transaction I did to my friend arrive yet? transfer_not_received_by_recipient
I was just shopping online for some tickets and the payment was declined by you. Why has this happened? I am certain I have the right amount of funds in my account. declined_card_payment
I want to revert a transaction I did this morning cancel_transfer
There was an extra fee when I was at the ATM. Why? cash_withdrawal_charge
Exchange rate for my card payment is wrong card_payment_wrong_exchange_rate
Can you explain why I was charged extra when I used the card? card_payment_fee_charged
There is an unexplained $1 charge on my statement, can you please explain this to me? extra_charge_on_statement
I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message. beneficiary_not_allowed
How can I verify my top up? verify_top_up
Is there a transaction limit for a disposable card? disposable_card_limits
I want to start using my card. activate_my_card
How can I change my information? edit_personal_details
Can I get the Mastercard? visa_or_mastercard
Is topping up with Apple Pay possible? apple_pay_or_google_pay
My top up is not showing up in my wallet! topping_up_by_card
How is my ATM deposit not available yet? pending_cash_withdrawal
I asked for cash but I did not receive all the funds wrong_amount_of_cash_received
Where is my virtual card? getting_virtual_card
What is the price for a physical card? order_physical_card
If I am running low on credit can I auto top up? automatic_top_up
Where did the money I deposit go?? balance_not_updated_after_cheque_or_cash_deposit
I'm due a refund and it is not on my statement. Refund_not_showing_up
Will I be charged for topping up? top_up_by_card_charge
When I was transferring money I was charged extra why? transfer_fee_charged
Can you tell me why I wasn't able to complete my transfer? failed_transfer
Please help me figure out the reason for the odd withdrawal amount from my account? cash_withdrawal_not_recognised
Should I order a new card before I freeze my original one? compromised_card
what is the matter? direct_debit_payment_not_recognised
How do I get a real card? order_physical_card
How long will I have to wait for my money to be in my account? transfer_timing
I'm still waiting for a money transfer to show. pending_transfer
I left my phone at the hotel. lost_or_stolen_phone
My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it. top_up_reverted
Can I use my account without verifying identity? why_verify_identity
Can another family member hold a card for this account in addition to mine? getting_spare_card
Where is my top-up generated from? verify_source_of_funds
I transferred money from the US, How long does it take? transfer_timing
Is it normal to get charged extra when i use my card? card_payment_fee_charged
My top-up appears to be pending. pending_top_up
How come I can't put money in my top up account? top_up_reverted
Why did the ATM cancel my transaction declined_cash_withdrawal
I'm going to cancel a purchase. request_refund
What exchange rate is it? exchange_rate
Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late. direct_debit_payment_not_recognised
If I want to send out more cards, do you charge extra for that? getting_spare_card
I can't see my Google Pay top up. Is it not working correctly? apple_pay_or_google_pay
Where am I able to get my PIN unblocked? pin_blocked
Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account top_up_reverted
Can I get a physical card order_physical_card
Why was my payment declined? I keep trying my card but it's not working. declined_card_payment
DO I have to be 18 to open an account? age_limit
I went to top up my card and it was cancelled. top_up_reverted
I wasn't able to withdraw money at an ATM declined_cash_withdrawal
Why have I been charged a fee for cash withdrawal? cash_withdrawal_charge
Am I able to top up with Apple Pay? apple_pay_or_google_pay
I tried to get funds in hard cash but it was rejected! declined_cash_withdrawal
Is there a limit on disposable cards? disposable_card_limits
Is there a fee for topping up by charge card? top_up_by_card_charge
Can topping up be automatic? automatic_top_up
I transferred money, but I think I've been charged a fee for it? transfer_fee_charged
I would like to give another card to my daughter, how can I proceed? getting_spare_card
How does the exchange rate work? exchange_rate
Why are my transfers getting declined? declined_transfer
Will I get charged for sending out more cards? getting_spare_card
How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this? declined_cash_withdrawal
why would a merchant refuse a payment reverted_card_payment?
Am I supposed to verify my identity? why_verify_identity
Could you please put a freeze on my card? There are some payments on it that I don't know where they came from. card_payment_not_recognised
Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message. beneficiary_not_allowed
why does it take so long to verify my id unable_to_verify_identity
How can I hold and exchange fiat currencies? fiat_currency_support
I have been waiting for my top-up to complete and it still hasn't gone through. pending_top_up
I would like a virtual card...how do I get one? getting_virtual_card
What is this card payment, I do not recognize it. card_payment_not_recognised
Will you help me unblock my pin after putting in the wrong pin too many times? pin_blocked
I've been waiting for a top up to come through for over an hour and I need the funds now. pending_top_up
What is the source of the money in my account? verify_source_of_funds
Can I have my money refunded for an item request_refund
Is there a daily auto top-up limit? automatic_top_up
My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it? pending_transfer
I no longer have my phone. lost_or_stolen_phone
phone is gone, dont want others to access account information lost_or_stolen_phone
Is there a Mastercard ATM nearby? atm_support
make my account go away terminate_account
I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this? card_payment_fee_charged
I lost my passcode. passcode_forgotten
My payment was cancelled reverted_card_payment?
what are weekend rates for getting cash wrong_exchange_rate_for_cash_withdrawal
What do I need to do to receive my payroll in the account? receiving_money
When I received my cash; they had my exchange rate incorrect. wrong_exchange_rate_for_cash_withdrawal
how many transactions can go on a disposable card? disposable_card_limits
What should I do once my card expires? card_about_to_expire
Hi there, I came across a problem with my top up and my money is missing, was there a system error? top_up_reverted
How do I activate my card that just arrived? activate_my_card
I did a payment but it was reverted by the app reverted_card_payment?
Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me? card_payment_wrong_exchange_rate
I prefer using Mastercard, can I substitute? visa_or_mastercard
Are there restrictions to transfers to certain accounts? beneficiary_not_allowed
A fee shouldn't apply to me if my card was stolen. lost_or_stolen_card
Why is my friend not getting a transaction arrival yet? transfer_not_received_by_recipient
What is the longest a US transfer should take to appear in my account? transfer_timing
Are you ripping people off with the exchange rate? It can't be that atrocious between banks. card_payment_wrong_exchange_rate
What countries are getting support? country_support
My card payment was reverted reverted_card_payment?
What will happen after my card expires? card_about_to_expire
Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances. card_payment_fee_charged
I would like to use cash to make a top-up? top_up_by_cash_or_cheque
I was supposed to receive my new card by now, but it hasn't came in. card_arrival
You have declined my payment. declined_card_payment
Can you let me know why my cash withdrawal is still pending? pending_cash_withdrawal
How do I get this damn virtual card to work? virtual_card_not_working
Some cash withdrawal that I didn't make showed up in the app. cash_withdrawal_not_recognised
I did not ask for the amount of cash that I received. wrong_amount_of_cash_received
Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket. card_linking
I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away. cancel_transfer
Tell me why my card payment would be reverted. reverted_card_payment?
I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked. Should this not be faster than this? balance_not_updated_after_cheque_or_cash_deposit
Why can I not make a transfer? failed_transfer
I think there was an error in your exchange rate. card_payment_wrong_exchange_rate
I'm not sure why my card didn't work declined_card_payment
It can take between 10 minutes to an hour before you hear back from us about the verification result. Please try again if your verification fails. Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account. unable_to_verify_identity
When I use my card, it says decline? declined_card_payment
Help my find the verification code on a top-up. verify_top_up
How do I make my top up complete? pending_top_up
Will I be charged for exchanging foreign currencies? exchange_charge
How do I add my new card to the app? card_linking
I moved to a new city and need to change my address edit_personal_details
I am still awaiting the money I put into my account this morning. balance_not_updated_after_cheque_or_cash_deposit
I can't verify identity through the app. unable_to_verify_identity
I don't understand why my payment was declined. I thought everything was ok. declined_card_payment
Why is a transfer I did recently still processing? pending_transfer
Where's the button to top up with a cheque? top_up_by_cash_or_cheque
My refund isn't showing up Refund_not_showing_up
A foreign purchase I made has the incorrect rate applied to it. card_payment_wrong_exchange_rate
Am I able to change my PIN at certain cash machines? change_pin
What countries are you available in? country_support
Which part of the app do I order virtual cards from? getting_virtual_card
I was charged a fee when I transferred my funds, why? transfer_fee_charged
How do I order a new card if my current one is about to expire? card_about_to_expire
It declined my transfer. declined_transfer
Your exchange rate was off. I was charged extra on my payment that I made last Saturday. card_payment_wrong_exchange_rate
I tried using my credit card with top up but it didn't work! I thought it was supposed to? top_up_failed
Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online. declined_transfer
I need help from someone in your department with finding my nearest ATM. atm_support
Do I get a discount if I exchange currencies a lot? exchange_charge
Why did you charge me extra? extra_charge_on_statement
I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did. Help! wrong_amount_of_cash_received
Why has my money been returned back to my card. reverted_card_payment?
I don't have a way to prove my identity. unable_to_verify_identity
Can you tell me what I need for identity validation? verify_my_identity
I checked the app and there is a payment that I don't recognize. card_payment_not_recognised
I only made one transaction at this place, but it's appearing multiple times. transaction_charged_twice
Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending? pending_top_up
what is the exchange rate for foreign ATMs wrong_exchange_rate_for_cash_withdrawal
I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it? request_refund
I only have one more US credit card, is it accepted? supported_cards_and_currencies
Can you tell me why a cheque deposit isn't showing in my balance? balance_not_updated_after_cheque_or_cash_deposit
Do you have the option for a disposable virtual card? get_disposable_virtual_card
I still don't have a card. How do I get one? order_physical_card
How do I link the new card that I just got from you guys? card_linking
I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash? pending_cash_withdrawal
What happens with the duplicate charge in my account? transaction_charged_twice
To many charges on my card how do I go about fixing that? transaction_charged_twice
why is there a service fee on my statement? extra_charge_on_statement
Tell me why there is an extra charge when I used an ATM? cash_withdrawal_charge
I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it declined_cash_withdrawal
I am unable to use my card for some reason. card_not_working
Is there a way to find an ATM around me? atm_support
Why is the exchange rate different than expected on my transaction? wrong_exchange_rate_for_cash_withdrawal
Why was my transaction declined? failed_transfer
I have a cash withdrawal that I don't recognize. cash_withdrawal_not_recognised
Why do I need to verify a top-up? verify_top_up
How do I protect my phone from someone using it after I lost it. lost_or_stolen_phone
Must I verify my identity? why_verify_identity
How do I verify the top up? verify_top_up
Tell me more about getting a virtual disposable card. get_disposable_virtual_card
I prefer Visa, can I get that instead? visa_or_mastercard
Why is the cash withdraw I made shown as pending? pending_cash_withdrawal
Help me verify my identification. unable_to_verify_identity
Can you help me track my card? card_arrival
How do I go forth on holding money in multiple currencies? fiat_currency_support
My daughter needs an acount. age_limit
A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened? transfer_fee_charged
Just received my replacement card, what steps do i need to take to activate it? activate_my_card
Why is my transfer stuck on pending? pending_transfer
What does a 'pending payment' mean? pending_card_payment
I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long. I know that I have the correct account details, so that isn't the problem. pending_transfer
There is a cash withdrawal on my statement that I don't recognize cash_withdrawal_not_recognised
When will I see an updated balance after a transfer? balance_not_updated_after_bank_transfer
I need a second card on this account for my daughter. getting_spare_card
How long does it take transfers from Europe to complete? transfer_timing
There are transactions that I did not make on my account, I think someone has my information. compromised_card
Could you tell me about the restrictions that are on the disposable cards? disposable_card_limits
This morning, I tried to send money to my friends several times but each time the transfer fails. Why does it keep failing? The transfer gets rejected but I do not know what is causing it to be rejected. failed_transfer
Can I use my Apple Watch to pay for gas? apple_pay_or_google_pay
Is there a limit on how much I can top up? top_up_limits
there were two of the same charge to my account transaction_charged_twice
What are the charges if I exchange foreign currency? exchange_charge
My new card has arrived, what's the activation procedure? activate_my_card
There's something wrong on my bill. A transfer fee should never have been added. transfer_fee_charged
Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive. balance_not_updated_after_bank_transfer
My cards were stolen lost_or_stolen_phone
Do I need to re-apply to order a new card when my old one's about to expire? card_about_to_expire
Can I change my in at all ATM's? change_pin
My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card. compromised_card
What countries have access to this service. country_support
Can I have a discount if I exchange currency often? exchange_charge
How long does transfers take? balance_not_updated_after_bank_transfer
Is there a few for exchanging foreign currencies? exchange_charge
Is there a charge for receiving money? top_up_by_bank_transfer_charge
I want to top up by using a credit card, which ones do you support? supported_cards_and_currencies
I can't seem to be able to use my card card_not_working
There's a $200 withdrawal on my statement that seems fishy to me. cash_withdrawal_not_recognised
Why is my transfer not showing balance_not_updated_after_bank_transfer
How do I find the code needed in order to verify my top-up card? verify_top_up
I want to reactivate my card, I found it after thinking it was lost. card_linking
There is money missing from my account. cash_withdrawal_not_recognised
Show me how to look at the source of my current funds? verify_source_of_funds
I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about? extra_charge_on_statement
Why would a merchant revert a card payment? reverted_card_payment?
I would like to get additional physical cards at this time getting_spare_card
The amount of cash I selected to withdraw is different than what I received. wrong_amount_of_cash_received
I tried withdrawing money in another country and the exchange rate was wrong. wrong_exchange_rate_for_cash_withdrawal
Please tell me how to get a refund for something I bought. request_refund
I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this? lost_or_stolen_card
Can I add to my account using a cheque? top_up_by_cash_or_cheque
My transfer has not arrived. transfer_not_received_by_recipient
I was unable to transfer money from my account. failed_transfer
your company is awful, i would like to delete my account please terminate_account
The ATM didn't give me the amount I asked for wrong_amount_of_cash_received
Why do I have a strange payment on my statement? card_payment_not_recognised
I need to renew a card that's about to expire card_about_to_expire
Report stolen card lost_or_stolen_card
I think I lost my phone. Is there a way to prevent anyone from getting into my account on it? lost_or_stolen_phone
My cash withdrawal was declined. Why? declined_cash_withdrawal
I just transferred some money. Why was I charged a fee? transfer_fee_charged
Can I pick between Visa and Mastercard? visa_or_mastercard
Will you accept my credit card? supported_cards_and_currencies
Can you tell me how I go about activating a new card? activate_my_card
Where is the cash I deposited? balance_not_updated_after_cheque_or_cash_deposit
Cancelling a transaction cancel_transfer
I need assistance with understanding which fiat currencies that you support. fiat_currency_support
If I bought something I didn't like, can I get a refund? request_refund
When will the money from a transfer be made available on my account? transfer_timing
Where do I access the auto top-up function? automatic_top_up
how much does it cost to add money to my card top_up_by_card_charge
Where can I find the verification code for the card top-up? verify_top_up
What is the verification process used for? verify_top_up
I sent some money but the intended recipient says it hasn't arrived transfer_not_received_by_recipient
I'm expecting to see a cash withdrawal but I'm still waiting. pending_cash_withdrawal
May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please? declined_card_payment
How often can I top up my account? top_up_limits
show me how to top up topping_up_by_card
I don't recognize what this payment on my statement would be for. card_payment_not_recognised
My disposable virtual card was rejected. virtual_card_not_working
How much will it cost me for a SEPA transfer? top_up_by_bank_transfer_charge
Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete. pending_card_payment
Was there a problem with topping up? top_up_failed
Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees? wrong_exchange_rate_for_cash_withdrawal
I would like to get an item refunded request_refund
Can you tell me what currencies I can use to add money? supported_cards_and_currencies
My card is about to expire. Are there any costs with a replacement card? How quick do you mail it to me? card_about_to_expire
please help me with this transfer, for some reason i can't transfer to a cryptocurency account declined_transfer
How do I know where my funds come from? verify_source_of_funds
How do I top up my account using transfer? transfer_into_account
How do I know when my new card is going to arrive? card_arrival
My product was faulty. request_refund
I am trying to transfer and it has been stopped why is that beneficiary_not_allowed
What documents are required for proof of identity? verify_my_identity
Can my PIN be changed in any cash machine? change_pin
I want a new card getting_spare_card
I've been charged an extra £1 and I don't know why extra_charge_on_statement
What does the1 fee mean? extra_charge_on_statement
What is needed for identity verification? verify_my_identity
I don't understand why I was charged an additional fee for this service. Can you clarify? card_payment_fee_charged
There is a missing transfer on my account balance_not_updated_after_bank_transfer
My account is locked because I used the wrong pin too many times. Please help.p pin_blocked
Why hasn't my money transfer showed up yet? balance_not_updated_after_bank_transfer
My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately. compromised_card
Why am I being charged again? transaction_charged_twice
I withdrew some cash and the exchange rate seems to be wrong. wrong_exchange_rate_for_cash_withdrawal
The exchange rate looks wrong on a holiday purchase card_payment_wrong_exchange_rate
I topped up my account but the app failed to process it. top_up_failed
With this app, will I be able to exchange currency? exchange_via_app
Why is my card payment still pending? pending_card_payment
Why can I not choose the card i want? visa_or_mastercard
Where do I get a disposable card get_disposable_virtual_card
Can I use my apple watch to top-up? apple_pay_or_google_pay
Can I make an account for my daughter? age_limit
I was charged twice for a few things this week when I only bought one. What do I do? transaction_charged_twice
I would like to delete my account. I'm not happy with the service you're providing terminate_account
Why do I need to verify my account? why_verify_identity
What's the transfer time from Europe? transfer_timing
Can you tell me how to get my card on the app? card_linking
Can I top up using my apple watch? apple_pay_or_google_pay
If my phone was stolen, do I need to do anything? lost_or_stolen_phone
What is the process when my card is due to expire? card_about_to_expire
How can I find a way to transfer money without it being rejected? declined_transfer
I have no way to prove my identity. unable_to_verify_identity
There is an urgent transfer I need to make from China. How long will it take to get it processed? transfer_timing
I made a top up yesterday but it's still pending. pending_top_up
The applied exchange rate is wrong for the cash I got abroad. wrong_exchange_rate_for_cash_withdrawal
There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou direct_debit_payment_not_recognised
Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about. card_payment_fee_charged
Why haven't I gotten my payment yet? pending_card_payment
I would like to top up via credit card, which credit cards do you support? supported_cards_and_currencies
I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds. card_payment_wrong_exchange_rate
Has my top up gone through? pending_top_up
How can I check on the status of my new card? card_arrival
Please explain the extra fee when I paid with the card. card_payment_fee_charged
I was charged an extra dollar on my account and would like to know the reason. extra_charge_on_statement
I can't find how to top up my account with a check. Where is that? top_up_by_cash_or_cheque
My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this? extra_charge_on_statement
I requested $100 but only got $20 wrong_amount_of_cash_received
Where do I go to see the source of my available money? verify_source_of_funds
Is there an alternative to a physical card? getting_virtual_card
I need a transaction reversed from my account. transaction_charged_twice
why hasn't my virtual card arrived? getting_virtual_card
I was only given $20 when I tried to get $100 wrong_amount_of_cash_received
I need your help immediately. There is a 500£ cash withdrawal that I know nothing about. I think my account has become compromised. cash_withdrawal_not_recognised
I noticed a charge for a transfer. Why is this? Is it because I did an international transfer? transfer_fee_charged
There was an extra fee when I paid with my card, why was i charged this extra fee? card_payment_fee_charged
how do i get a pin for my card get_physical_card
I was checking my statement and my top-up has been reverted top_up_reverted
There is a fee from a transfer that is not supposed to be here! transfer_fee_charged
I was checking the app for my account and I noticed there is an authorized charge on it. I haven't used my card today, so I know I didn't do it. I would like the transaction reversed and the money replaced. direct_debit_payment_not_recognised
There is a direct debit transaction that I did not authorize direct_debit_payment_not_recognised
Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account? transaction_charged_twice
What's the limit for auto top-up? automatic_top_up
How do I get a refund for something I bought? request_refund
Am I able to do a SWIFT transfer with you? top_up_by_bank_transfer_charge
How will I know when I can use the auto top-up feature? automatic_top_up
I need to reverse a transaction cancel_transfer
Is my card actually working? It's the first time I tried using it declined_cash_withdrawal
I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain? direct_debit_payment_not_recognised
google pay top up did not work apple_pay_or_google_pay
Can I top up using my cheque? top_up_by_cash_or_cheque
What is the number of transactions for one disposable card? disposable_card_limits
Why did the cash deposit not show up in my account? balance_not_updated_after_cheque_or_cash_deposit
I'd like to know what you guys look at to decide an exchange rate exchange_rate
I don't know what my passcode is, can you help? passcode_forgotten
What is the procedure for activating this card? activate_my_card
Can I order a new card? Mine is about to expire. card_about_to_expire
Is there a way to get a virtual card? getting_virtual_card
Why does my transfer still say it is pending? pending_transfer
I need to get hold of a physical card? order_physical_card
I was denied cash at an ATM declined_cash_withdrawal
Is there a tracking number for the card? card_arrival
I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem? declined_transfer
I'm supposed to have a refund but it isn't there Refund_not_showing_up
I think my card payment has been refunded reverted_card_payment?
How long will a transfer from the US take? transfer_timing
A payment is showing twice. Why is that? transaction_charged_twice
Is there an extra fee for using an ATM? cash_withdrawal_charge
Is my PIN sent separably? get_physical_card
Can I use your app to exchange USD for GBP? exchange_via_app
Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply. wrong_exchange_rate_for_cash_withdrawal
How can I transfer some money into a foreign account? transfer_into_account
Everything was stolen from me. I can't use the app. Please advise. lost_or_stolen_phone
I noticed my transfer was declined. declined_transfer
How do I delete my account now terminate_account
what do I need to do if the ATM kept my card? card_swallowed
How simple is it to transfer money into my account? transfer_into_account
What do I do if my Google pay top up isn't working? apple_pay_or_google_pay
I think I was charged by mistake on my debit statement. direct_debit_payment_not_recognised
While abroad, I got cash, and the exchange rate applied is wrong. wrong_exchange_rate_for_cash_withdrawal
How long do bank transfers usually take? balance_not_updated_after_bank_transfer
Please verify my top-up card verify_top_up
I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account? reverted_card_payment?
Can I track my card while it is in the process of delivery? card_arrival
I'm confused as to why my transfer is still listed as pending on the website. pending_transfer
I have my card now how do I activate it? activate_my_card
Why was I unable to complete my transfer? failed_transfer
I attempted to get cash in the ATM but I was denied declined_cash_withdrawal
Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain? cash_withdrawal_charge
When I bought something abroad, the exchange rate was wrong. card_payment_wrong_exchange_rate
would I need to pay extra for exchanging currencies? exchange_charge
My new card just arrived, how can I activate it? activate_my_card
Why can't I complete my transfer? failed_transfer
is my pin the same as my passcode get_physical_card
Why can't I make multiple payments with my virtual card? virtual_card_not_working
I withdrew cash and was charged cash_withdrawal_charge
I could not get the top-up to go through top_up_failed
Will my card work at all merchant locations? card_acceptance
Is there a reason my transfer failed? failed_transfer
Where in the app do I go to verify my identity? verify_my_identity
I am seeing in the App a diret debit that its not mine direct_debit_payment_not_recognised
How do I authenticate my top-up? verify_top_up
Where can I use this card? card_acceptance
You've incorrectly calculated the exchange rate for my cash withdrawal wrong_exchange_rate_for_cash_withdrawal
I would like to change my name after marriage. edit_personal_details
I paid with card and I was charged a fee card_payment_fee_charged
Is it possible to transfer money to my credit card? topping_up_by_card
I've just been married and need to update my name edit_personal_details
How does someone else top up my account topping_up_by_card
Why is the payment from my card still pending? pending_card_payment
I wanted to take out $100 but I only got $20. wrong_amount_of_cash_received