Newsgroup: it.tlc.cellulari
Titolo: Nokia & LiIon = MERDA

Salve a tutti,
	sono lo sfortunato possessore di un Nokia 6110,
e dopo TRE cellulari cambiati, il centro assistenza Nokia
della mia citta' e' rimasto senza cellulari da dieci 
gg ed io sono con un cellulare che si spegne, si riaccende
mi chide il pin...ma soprattutto una batteria del Ca##o
a LiIon che dura NON piu' di 40 ore in ricezione pur
avendo il BTS sotto casa e 4 tacche di segnale.
La batteria va a 4 tacche poi ad una poi risale a tre,
poi quando si sveglia dalla sua pennichella a quattro di
nuovo etc etc..
Il centro assistenza trovandosi contemporaneamente in
negozio piu' persone che lamentavano lo stesso problema
ha ammesse che risulta esistano partite difettate di
batterie LiIon, MA la Nokia NON le cambia.
Ed io DEVO prendermi in quel posto le 257.000 della
batteria quando ho pagato unmilione il telefono?
Chi di voi ha il numero di fax della Nokia in finland?
Grazie e NON comperate Nokia.
	Renzo

Grazie e NON comperate Nokia.
Beh questa è un affermazione un po esagerata anche se il tuo rancore è
comprensibile.
Io ho un 6110 e 5 altre persone che conosco bene lo possiedono e non
hanno nessun problema con la batteria.
Il cellulare è fantastico e non merita di essere denigrato.

         Renzo



Il cellulare č fantastico e non merita di essere denigrato.
   Ottimo... se funzionasse!
   Bella milano... se se potesse vede'! ;-)
Renzo MARCANZIN
Omessi i dati :-)
Nokia ITALIA
UFFICIO RECLAMI
Nokia Mobile Phones
P.O. Box 100
FIN-00045 Nokia Group
Finland
Tel. 
+358-10-5051
Fax 
+358-10-505 5768
Venezia Mestre 21 May, 1998
Dear NOKIA,
	on 21 - 03 -1998 I bought a Nokia 6110 Mobile Phone with the LiIon Battery
(BLS-2) from Multitel srl Via Don Tosatto Box 66, Mestre. The IMEI# of the
phone was (49)0518102864336. I decided that the phone with LiIon battery
was better, so I spent ITL 989.000 (as reported from the fiscal certificate
 #139 MF31 18018376). The woman that sold me the phone recommend me to
charge for 24h the battery for the first time. And this is what I did. From
the first week the phone started to present several problems. As first, one
day, it start to ring without any incoming call and it was impossible to
stop it ringing without remove the battery! I promptly called the tech
support of Nokia Italy, but they told me that mine was an unknown problem.
Some days after a black column appears on the display. I turned off the
phone, waited all the night and the day after the column was disappeared.
Some hours after the black line was still alive!
Of course the phone had the famous back-propagation noise problem, and the
awful  łcroak˛ using the hi łvolume˛.
I waited for some weeks , and after on April 21 (one month later) I went to
the Nokia official łInstant service point˛. A very gentle man
instantaneously gave me a new (or refurbished) phone! łGreat service˛ - I
thought. Anyway, also the new phone immediately started to have new
problems. The back propagation noise was still present, but the worst
problem was on battery!
The BTS of my GSM provider (Omnitel) is very next to my house (less than
half kilometer) and so I always have a very good signal, but leaving the
phone in std-by mode without any call (incoming or outgoing) the battery is
able to keep the phone up for not more than 2 days. I talked with some
other guys that have a phone like mine and everybody can keep the phone
alive for more than 100hours! I went to the łservice point˛ again, but from
more than two weeks they have not any good phone. Now I have to return the
next week to łsee˛ if good 6110 will be arrived.
Anyway I explained that the battery has a very strange behavior: I charge
it (slowly with ORIGINAL Nokia recharger) and after the phone inform me
that the battery is full charged I turn on the phone. The battery indicator
gave me  four bar level. After one five minutes call the level fall down to
two bars. I wait for a minute and the level sometimes fall down to one bar.
I turn off the phone, wait again, but this time with a turned off phone,
when I turn it on again the level is 3 bars!
I phoned to Italian Nokia customer care service, but they told me that the
battery is NOT under warranty, and so I can only buy a new one.
Sorry but I DONąT! Just two months ago I spent one million lire and now  I
have to spend 257.000 ITL more! I did NOT damage the battery, I did NOT use
it in a wrong way and I have to pay for a Nokia possible fault? I wrote
possible because I still have a NOT working phone due to the fact that the
service point has NOT a phone for replace mine. Of course NO courtesy
phone. The very gentle technician suggest me to return to the shop where I
bought the phone and to ask for a battery replacement, because mine was NOT
the first problem with the battery. In fact reading the news on Usenet in
the newsgroup it.tlc.cellulari, you will be able to find several people
having problems with short life batteries on Nokia 6110 phones. On the same
newsgroup you will find alot of guys with 6110s able to  stay alive for
more than 5 days!
łSorry I canąt˛ was the replay of the woman that sold me the phone. łNokia
refuse to replace batteries older than one week˛.
Yes, but IF a LiIon battery is able to works properly just after three or
four charge discharge operation, and if it should remain charged for more
than one week, how can I understand that itąs not working correctly in just
one week?
She told me that the only thing she could do is to ship my battery to
Nokia, and to try a regeneration operation! But of course no warranty! OK,
but HOW can I use my phone without my battery? Do you have a courtesy
battery? Was my question. łNo˛, łYou HAVE to buy a new one˛.
Great! This is the service?
Now I should understand that I made a big mistake when I decided for a
Nokia phone.
No buggy-firmware updates under warranty in Italy, no courtesy phone, no
courtesy battery, ...
Is this łKaizen˛?
Is this Customer Focus?
Is this Customer Care?
Is this TQM?
What I know is that łif˛ I will not able to receive a new FULLY WORKING
phone with a working battery, this will be my first, but you can bet, the
łLAST˛(!) NOKIA product that I will buy in all my life.
Kind Regards
	Renzo MARCANZIN


Credo anch'io.
Può succedere che, a volte, per prendere tempo o per tacitare
temporaneamente un Cliente che (a loro) pare un rompi###, diano magari un
altro telefono semi-guasto o comunque quello che capita al momento... ....
Un autorevole voce (la Nokia) potrebbe (perchè no ?) minimizzare tale
problema.
Ciao
TOMBO

Ma quanto collione e' il P.I. Marcanzin !!
Sta' rompendo le balle alla Nokia per una batteria che dura un'ora meno
del dichiarato !!!  
Che IMPARI a caricarla bene. Vedra' che il cellulare non chiedera' piu'
pin ne si spegnera'.
                            MAMALUC !!
Renzo Marcanzin 260080/IL (
ai...@maya.dei.unipd.it
) wrote:
: Salve a tutti,
: 	sono lo sfortunato possessore di un Nokia 6110,
: e dopo TRE cellulari cambiati, il centro assistenza Nokia
: della mia citta' e' rimasto senza cellulari da dieci 
: gg ed io sono con un cellulare che si spegne, si riaccende
: mi chide il pin...ma soprattutto una batteria del Ca##o
: a LiIon che dura NON piu' di 40 ore in ricezione pur
: avendo il BTS sotto casa e 4 tacche di segnale.
: La batteria va a 4 tacche poi ad una poi risale a tre,
: poi quando si sveglia dalla sua pennichella a quattro di
: nuovo etc etc..
: Il centro assistenza trovandosi contemporaneamente in
: negozio piu' persone che lamentavano lo stesso problema
: ha ammesse che risulta esistano partite difettate di
: batterie LiIon, MA la Nokia NON le cambia.
: Ed io DEVO prendermi in quel posto le 257.000 della
: batteria quando ho pagato unmilione il telefono?
: Chi di voi ha il numero di fax della Nokia in finland?
: Grazie e NON comperate Nokia.
: 	Renzo
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                    |    Alberto Veratelli    | 
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aver...@dsi.unive.it
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