reference_files/paragraph-validation.tripadvisor.txt

Very charming hotel with artsy interior, located in the perfect part of town for sightseeing. The staff was extremely helpful and responsive. The room was lovely -- only problem was a wall air conditioner that didn't work very well in that the "low" setting was a full-on cold air blast. The room was stuffy and warm or getting blasted with cold air, so that wasn't so great. Otherwise, comfy bed and loads of amenities. Definitely eat at the hotel's cafe -- delicious high-end fare at incredibly reasonable prices. Loved our stay -- we will come back again... in the winter! 
Great location on Union Square, booked twin and king both with city views. Rooms both good size. When checking in worth asking for a room on higher floor, The restaurant and bar on the top floor is well worth a visit. We had a drink there in the evening, fantastic views, equally so in the morning for breakfast which was very good value. Expensive valet parking but when you dont know your way around a city there isnt really any other option. Watch where you book these rooms. The hyatt website proclaims to offer the cheapest rate and offers a price promise however when I found a cheaper rate elsewhere which met all of their published criteria they started quoting other criteria that I had to meet which wasnt published on their site. As we were travelling from the UK I had booked with Virgin holidays who were much cheaper than anyone else. 
My daughter and I stayed 5 nights at Hotel Whitcomb during her spring break. My husband suggested this hotel because of the special rate at the time and the fact that the BART stopped right outside. When we saw the pictures on their web site we were both psyched to stay there. It turned out to be a great choice for us. I didn't want the bother of parking a rental car in SF. We took the BART from the airport and got a Muni Passport which allowed us unlimited rides on the cable cars, buses and the subway. Right outside the hotel was a stop for buses and cable cars, down stairs was the subway. With the map the hotel provided we could find our way to anywhere in the city. The hotel was charming, clean and except for sirens, quiet. The staff was friendly. Our room was small, but the beds were super comfortable. We joked that we had a suite. The closet was really big and we used it for a changing room. The only thing we missed in the room was a coffee maker. However, there is a Starbucks downstairs and a couple of places the next block down that had even better coffe and a great selection of doughnuts. There are good places to eat across the street - Sam's Diner, Munch Haven Cafe. Even though I am from a tiny town, I never felt threatened outside. A special bonus - Wicked was playing at the Orpheum on the next block across the street. We both had a fantastic time!I highly recommend this hotel. 
Disappointed in rooms. After checking out the huge beautiful lobby we were excited about the rooms. Rooms in need of repair. Closet mirror doors falling off track and ridiculous to open. Bathroom tile and grout old and chipping. I thought counters were dirty, but just old and can't clean. Something removed from wall and metal parts still there. No ventilation fan in bathroom so had to keep tossing bags or ice bucket on the floor to keep the door open a crack for air. Internet and parking way overpriced for the quality of the rooms. Lucky to have a good view in one of the rooms and although the furniture run down, the bedding and towels were nice. Location was great though, and the employees wonderful. We never did find the "Lobby Bar". Nobody was at the front desk to ask so assuming the only bar is in the restaurant which closes too early to go to after theatre. 
Thanks to Jesse the Mgr for making our 12 yr post-honeymoon/pre-anniversary trip to SF the best getaway we've ever had! The hotel was in the perfect location, reasonably priced, and everything fell into place. We were pleasantly surprised at how close we were to the pier (Bus#47 was our 2nd home), in fact we traveled down there twice a day with a bus transfer. Yes, we did the whole trip w/o a Rental! From the Airport we took the BART and Bus!! So yes, the transportation was safe, and we even ventured out past the hotel (on Polk). As a result, we experienced the charm of SF. We ate at the Victor's Pizza (who will deliver to your room) and Chai-Yo (excellent dessert). We searched on yelp.com and locked in the hotel's address, and read the reviews of those in the neighborhood. We can kick ourselves for not trying the Greek restaurant, down on Polk St., but we'll definitely be back!!We planned our whole trip on transit511.org from our room (yes via the internet access). I can go on and on, but I wanted to share our wonderful experience and thank everyone for their wonderful reviews in helping us to find the HI gateway, because we'll be returning REALLY SOON!! Thanks Jesse and the HI Staff! Oh yah! Tell the cleaning crew that next time we won't lock ourselves in the room so long that they can't come in and clean it! HEE HEE! 
We stayed at the Hotel Rex for four nights in early November. The check in staff were extremely helpful and friendly and we found all staff were the same high calibre. We had a deluxe double double room and found it plenty big enough even with our cases laid out on the floor. The beds were very comfy and the shower wonderful. I would've liked to have had a coffee maker in the room but complimentary tea and coffee was available in the bar area in the morning. Also, missed a complimentary breakfast. Cafe Andree, next door, served breakfast but it is quite pricy in comparison to local restarants. The complimentary wine of an evening was great though!The hotel was in a great location, a block or so from Union Square and with a cable car station in the adjoining street. The hotel staff are great for recommending tours and restaurants. We'd recommend Lori's diner for breakfast and great coffee and Puccini and Pinetti for dinner.Overall, we'd recommend the Hotel Rex for a stay in this wonderful city. 
Stayed at Hotel Serrano for 5 nights (Jan. 06). Location is a block or two off of Union Square--ideal for first-time visitors and returnees like me. The suites and exec. king rooms(we peeked in a few) were well laid out, not huge but not small. Our suite had a decent sized living room with a view of the city and a peek of the bay far, far away, very nice to wake up to. The bathroom tub was large, but the bathroom was small and had no counter space (we moved a table in from the living room). This hotel is part of Kimpton chain, with fun bathrobes and Aveda bath amenities in our room. The 24 hour dry sauna was delightful (there's also a small gym and 2 computer terminals for web browsing. Wine was served at 5pm in the lobby, but only pretzels to nibble on. Morning coffee and tea was a nice touch. Staff was helpful and accomodating. We had a B&B package that provided an OK (not exciting) continental breakfast at the adjacent restaurant. The only drawback is that the cost of parking (adjacent to hotel or at a different lot across the street) is very costly ($30 per 24 hours). THere is no available neighborhood parking so if you are driving there, be forewarned . 
We stayed here for 4 days when we arrived for a 3 week trip to california. Our room was on the same level as reception and we had a view over the city. We knew it was located in Pacific Heights and not near Downtown but it is a beautiful neighbourhood with amazing views over the bay, golden gate bridge and Presidio within just a short walk. The staff were fantastic - couldn't have been more helpful - they gave us good recommendations for restaurants and were able to give us clear directions and a map of bus routes (which made getting around town very easy), they were also extremely pleasant and welcoming. The wine and cheese in the evening is a lovely treat after a day on the go! Our room was very clean and the bathroom was excellent. We stayed one more night later in the holiday and were given a room on the dining room level - admittedly this room wasn't just a nice as the first one we'd had but it was just for a night and we were fine with that. Thank you Hotel Drisco - it was an absolute pleasure staying with you! If we're back in SF some time we'll be back to stay with you! 
We stay at this hotel often when we visit friends and family in the area and it is still terrific. As other people have noted, the lower rooms don't have the great views the upper floors do, but the rooms are all still large (by Union Square standards) and clean. Everyone from the front desk, the concierge, the maid service and valet -- is always polite and prompt to take care of our many requests (we travel a lot and tend to be picky). The location is great. For shoppers, Union Square is paradise. The main entrance to Chinatown is a short 2 blocks walk away. North Beach is a 10 minute cab ride, F'sherman's Wharf and Pacific Heights are about 15 min by cab. The Ferry Bldg with its fabulous new weekend market is about 5 mins away. There are also a variety of public transportation options at Union Square. What's the only downside? You don't need a car if you're just touring San Francisco (the public transportation is fabulous), but if you have one (we visit outside the city) parking is OUTRAGEOUS all over San Francisco. Valet at the hotel was $42 a day (ouch!) 
The motel is very nice with renovated, spacious rooms. It is situated in walking distance to wisherman's warf. We really can recommend the hotel. It was the best quality of rooms that we had during our trip and all that for a very good rate.Thanks again for the hospitality and kind service!If we are back in SF we definately will stay again at Redwood Inn!Manuel&Tabea 
I go to San Francisco on business several times a year and have usually stayed at the Stanford Court. My last couple visits were less than satisfactory. I recommended the hotel to other co-workers who stayed there and they did not receive complimentary coffee. When I wrote to the management, it was checked out and determined that one WAS delivered (tho the time stated was after the guest checked out!!) and the other one just "slipped through the cracks" or some such thing. I was told that on my next visit, I would be given an upgraded room with a view. When I stayed there again (Feb 2005), I brought the letter that said I'd be given an upgraded room and was told that the manager who wrote the letter no longer worked there. The room I got was an interior room with NO view! The following day, I stopped at the vending machine on the 2nd floor to get bottled water and the machine dispensed soda instead. I brought it to the front desk for either a refund or replacement and the clerk asked a bellboy to get me some bottled water to replace it and he said that there was none in the fridge. The clerk then told me that WARM water was better for me than cold anyway. I just said that I had paid for cold water. I went back to my room and a while later, housekeeping brought me some warm bottled water. As others have said in reviews, the location is great, but the hotel itself worn and tired, some of the staff ok, others indifferent at best. Personally, I won't stay there again. Grosvenor Suites is right around the corner and a better deal. 
I like both an overall review and details when I use this site, so I'll do both here.HILTON STAFF WERE AMAZINGThe staff at this hotel were wonderful. Scott in reservations was incredibly gracious to us when we were in a bind and made magic happen before we even arrived. He saved our trip.The rest of the staff had the same can do attitude, from checking in to constantly being greeting in the elevators and hallways, all the way to the end when we retrieved our bags.ROOMS WERE GREATThe rooms were also nice, well appointed. The bathroom and closet area is a little tight but a small thing considering all the views. Our friends had an AMAZING view of the bay and downtown. We also had so much fun with the views. I love to people watch down on the street; this view afforded that opportunity. The bed was medium in terms of firmness and the pillows a mix of feather and non. All very nice.There was a long desk area by the window and a chair with ottoman by the bathroom wall so, plenty of places to lounge and store things.We are light sleepers but were a little surprised by the road noise, especially bc we were on one of the highest floors. However, turning the AC unit to "on", playing music and/or using ear plugs solved the problem.FITNESS = FUNThe amenities were great as well. Being into hotel fitness centers, I was elated at how nice this one was! Treadmills, stationary bikes, weight machines, etc. Even apples and water in the room, all with a great view in front of you.LOCATION WAS IDEALThe location was perfect for us. Chinatown is right there with plenty of restaurants. We ate at E Tutto Qua which is .2 miles from the hotel and it was lovely. Not a bad walk to Union Square, the BART, etc. Just enough away from all the big touristy areas. We walked the whole time from the hotel, only taking a cab once and the BART to and from SFO. It's a great location.OVERALL - THANK YOU, HILTON!This was a great stay. All six of us in our group had a wonderful time. It was always nice to go back to our rooms each day after playing hard. The Hilton did it right and we tremendously enjoyed it! 
This was a wonderful experience. A pal helped me book and got me a room for $90. Even if it had been $200, I'd still give this place great marks. First, the place was truly modernized and had really fresh, design-y furniture, bedding, accessories. Second, my view - I think I was in the 20-something floors - was magnificent. I had a beautiful wide view of the north side of the city, including North Beach, Golden Gate Bridge, etc. Just wonderful to wake up to. My main complaint is the high cost of parking - $42 for valet or self-parking. That's downtown SF for you. I found my own lot - there's one just across the street - and paid a bit less. 
Teriffic location; fantastic bar with complimentary wine every afternoon. Rooms more than adequate; and best of all, a very competitive price. 
Hotel is close to China town and Union Square, a little further walk to Fisherman's wharf. Cable car stop just outside. Room was amazing. Beautiful views of the city. Bathroom was luxurious. Service was outstanding. The slightest request brought swift and curtious responses. Only thing was the dining room was closed when we arrived at 6pm for some reason, and valet parking added $50 a day to an already expensive bill. 
Great hotel! Excellent location. We walked everywhere. Front desk staff was friendly, knowledgeable and really helpful. Room (double/double) was lovely: clean, quiet and well-appointed. Take the stairs to your room and enjoy reading quotes from famous writers on each floor. Maximo the pug is an extra special addition. Every hotel should have such an ambassador. 
A fantastically central hotel. Close enough to shopping and Union Square that we felt comfortable leaving our kids off to shop on their own. Wonderful concierge service. We did have a bit of a mess up when we tried to change rooms for an interconnecting room but overall we can live with that. I would recommend asking for a high up room on the 1st Tower as the views are great. A small point of note we were on the 25th floor. I can't speak for the other floors but the odd numbered rooms are smaller than the even on that floor. I know of people that stayed on the even on the 44th floor and they said that the views were stunning. Overall can't fault it.. Very busy but quiet at the same time away from the foyer. 
Reading the reviews on TripAdvisor, we contacted the Drisco and booked a triple room for my husband, my elderly mother and myself. Although we were kindly warned by the staff that the room was too small to comfortably accomdate three people, we were pleasantly surprised. The room was spacious, with the most comfortable beds we had ever tried, a huge bathroom, and all the possible amenities. The staff is extremely gracious and ready to help with suggestions for places to go shopping or dining, the best transportation options, and even doing the booking on your behalf. There is nothing they do not go out of their way williningly to do for their guests. I have to single out Bob, with his warm friendly attitude, big smile and exhaustive knowledge of the neighborhood and extreme kindness to my elderly mother; the well read Julio and the extremely cooperative Tan. The hotel is in a lovely picturesque neighborhood with several options for dining and shopping - even just walking up and down the streets - although steep - is a pure joy. The hotel provides a filling breakfast with plenty of options that keep you satisfied easily through lunch and also offers a wine and cheese hour by which you can easily skip lunch simply have only dinner. Coffee is available 24/7; even at 3 in the morning, you can count on freshly brewed coffee in the lobby.If you are going to Frisco, there is no other place to stay. Don't look beyond the Drisco! 
My husband and I stayed here on our wedding night after a terrible fiasco at the Inn Above Tide in Sausalito (awful place) which forced us to find another hotel ASAP. We chose the Hotel Monaco and were so happy with our choice!We stayed in a Monte Carlo Suite, which looked EXACTLY, if not better, than it did online. Our suite was #323, and was two rooms, with large floor to ceiling windows, fabulous and fun decor, enourmous bed with down comforter, huge plasma TV, free wireless and a large bathroom with elegant fixtures and a two-person whirlpool tub. Not to mention plentiful Aveda bath products, which were refilled daily.Everything about our stay was top-notch. Excellent customer service from valets, front desk staff, room service staff, housekeeping. They have a great wine hour from where they offer free chair massages and tarrot card readings. We took advantage of both and had a great time. Also, they offered a large selection of fine wines and were very generous with the amount they poured.We oreded a room service dinner and it was wonderful. It is served from the Grand Cafe located in the hotel and we were very pleased. They also offered a nightly turn-down service which was a nice touch. We cant wait to come back for our 1 year anniversary. Keep up the excellent work, Hotel Monaco!!!PS - I would share my photos of the room, but they look exactly the same as the ones online. For once, a website which actually shows what you get! 
My friends and I have our quarterly Girlfriends' Getaway and this getaway was special as it fell on our birthdays. The stay at the Inn was FANTASTIC--EXCEEDING OUR EXPECTATIONS!!! From the moment we walk in the door we were treated as though we were royalty. Joseph, Tony, Wayne Olson, Heidi, Omar, and our favorite, Josie, were very accommodating in providing not only great service, but recommendations on what to see, where to go, where to eat, etc. The nightly wine and cheese reception was a nice touch and very relaxing after a day of sightseeing and shopping. Wayne and Heidi made certain we had everything and spent time chatting with us about the sights of San Francisco. Tony and Josie were great and made certain we didn't want for anything. Joseph and Omar provided great tips on where to eat, shopping areas (not that we needed help on that one) and took the time to ask how our day went when we returned to the Inn. We stayed in the Penthouse and never bumped into each other as we each had plenty of room. The continental breakfast provided healthy choices and again, was so relaxing you hated to get up. We will definitely return to the Inn. Thank you all for making this one of our best weekend getaways! 
I just returned from a week-long stay at The Fairmont Hotel in San Francisco, and my experience there was great. The view from the room I was given at first was not what I expected, and the room was also in a noisy location. However I contacted the front desk and they promptly upgraded me to an even larger room, that had a breathtaking view of the bay--for the same cost. The service at the hotel was wonderful--everyone I encountered there was very accomodating and professional. I especially enjoyed the exceptional room service. The room service menu was extensive and the food was delicious. The hotel's restaurants were also quite good. The Tonga Room was a very unique restaurant with an interesting atmosphere and refreshing Asian-Polynesian cuisine. The room itself was wonderful. It was very clean, and well kept, and was also decorated nicely. The bathroom was large and spotlessly clean.The beautiful lobby was another thing about this hotel that I loved. It had a very classic feel to it, with marble floors and lovely furnishings.The hotel felt safe and secure and it was also in a good location within walking distance to Union Square and close to Cable Cars. Overall, the hotel was wonderful and I look forward to returning to it for my next visit to San Francisco. 
We enjoyed our four-night stay here in late July. We had a "Grand View" room on the 25th floor in the tower, with a great view stretching from the Golden Gate Bridge on one side (when visible) to Coit Tower and some of the bay. The room was spacious for a city hotel, and nicely done, with a large, attractive bath. (This is clearly a hotel where booking a better room category makes a big difference in your experience.) Views from the Tower elevators were equally impressive, although in a different direction, and made each elevator ride a real treat. The lobby of the tower building was very elegant and attractive, while the lobby of the main hotel maintained a nice mix of the historic architecture and modern decor.  We took advantage of the mid-week special dinner menu for St. Francis guests at Michael Mina, which was wonderful, and a fraction of the cost of the more extensive normal menu. The breakfast buffet at the Oak Room was very good, with lots of fresh fruit and excellent pastries (great chocolate croissants and banana nut muffins) as well as the usual hot items. (Although not listed on the menu, the cold buffet is available for less than the full buffet.) Some mornings we just picked up good pastries and coffee from the small bar in the lobby of the tower building, with plenty of spacious seating.  The spa is convenient, and I was able to make bookings on less than a day's notice. The services and locker room/facilities were fine, but this is clearly a convenience offering, not a "destination spa."  While this is a huge, busy hotel (often with lines for the concierge), our floor and rooms were very peaceful and quiet, and the hotel has both history and personality. Go speak to the delightful gentleman who runs a shoe-shining service near the Oak Room - he will surely put a smile on your face, and may even sing you a song! 
we stayed here for 4 nights before travelling on to vegas. we went for a honeymoon and it couldn't have been more perfect. very friendly staff on arrival. Ice bucket with champagne in our room. very comfortable room, very clean. The hotel was in an excellent location right in the centre of union square so you will never get bored! The hotel swimming pool is a nice area although we didnt really get to use it because of the weather! The hotel restaurant "the daily grill" was excellent food and very good value for money! Reception staff were very friendly and helpful!All in all a wonderful trip and I would definitely stop at this hotel if I went back to San Francisco 
We just spent three days at the Clift and found the experience mixed. The good:1. Location--can't be beat.2. Front desk crew--helpful and friendly.3. Bed and bed linens--comfy.The OK:1. Lobby decor2. Doormen--friendly enough, but rarely open the door for you.The bad:1. Lighting--terrible in the lobby and in the rooms. Hard to even read.2. Storage--essentially none. They use funny plastic cubes as nightstands and have no dresser available.3. Room size. Pretty small for a good hotel. SMALL bathroom.3. Charge for internet service. 
If you are not on an expense account this is a simple, clean, quiet and centrally located place to stay. Beds were comfortable and the showers had great water pressure and heat. Continental breakfast was sufficient to get you going before taking the bus right outside to Fisherman's Wharf or walking 5 blocks to Union Square. Great mix of Americans, Europeans, Football Fans and Airline crews all who came and went during the day. Staff was friendly and helpful. No need to drive as the hotel is a short 10-15 minute relatively flat walk from BART which directly connects either to SFO or OAK. A great find. We will be back. 
This is the perfect place to base your trip to San Francisco. The Hotel is literally in the middle of it all and is incredibly easy to find from either car or public transport. This is an historic gem of a Hotel. We stayed on the twelth floor of the old tower, which according to my research was built in 1908. Yes it is old, but well kept and in excellent condition. I appreciate the 'old' smell. The Hotel staff seemed nice enough although we had no interactions with them except for at check in and check out. Pros: Historic PropertyProximity of cable cars/BART/ F LineAt the center of it all feelingQuick walking distance to shopping and restaurantsCons:None!Would definitely stay here again as there are always cheap deals to be found online. 
This is a hard to find hotel in the financial district. When I arrived the bellman said " you couldn't park there." I said "what I am checking in this hotel" he said "you are going to get a ticket.. " I said "Can I get my baggage out of my car?".. Finally I went to another bellman and said that guy said I cant park her but I need to check in.. He said "sorry" and when and got my luggage. I don't know if the was a language problem or what? But it not the usual greeting I get at hotels. I complained as I checked in and got a cool response apology. It was Valentine Day weekend and stayed in the Lotus Suite. I had flowers delivered and I noticed the bell man had them in his hand in a box.. I quietly said to him why do you have the flowers in your hand in a box, it supposed to be in the room as a surprise. He seemed not to understand as he puts the flower down on the dresser, I ask can I get a vase? It was a weird start to a trip at a 5 star hotel. The trip got better because the Lotus Room was simply beautiful and the view was spectacular out each window. I say through out my 3 day stay, I didn't find the front desk to be that friendly like other 5 star hotels, but the room made up for the lack of good customer service. A week after I the trip I received a request for a customer survey like many hotels send. I gave the hotel great marks besides customer service. When I marked down customer service then the survey ask me why low on customer service and I told them what happen when I arrived. Within a week I received a scolding letter from the hotel customer service supervisor mad because I marked them down in customer service. I couldn't believe it? They were saying will we investigated and they were making excuses for the bellman and said the bellman said he was sorry. Which didn't happen the other bellman said sorry for his co worker. But it wasn't just that incident that made me give low grades on customer service, it was the overall way they treated us. They didn't greet you as you pass the lobby, didn't rush to open the door as you came and they weren't that friendly or welcoming. I wasn't going to write a review on this hotel but when I got a scolding letter from the hotel because I marked them down was very insulting. When I wrote back and told them well I thought the customer service could be better and that I never got a apology from the bell man, they NEVER wrote back or responded to my letter it was like they just want to tell me off about my survey answers. The hotel has great views and the bed felt wonderful but just don't look for excellent customer service!!! 
This Hotel is a great choice. It is very comfortable, very european and is just plain fun. The hotel is only 4-5 blocks from Union Square and the Embarcadero BART Station. They have a wine and beer hour 5-6PM. The Ponzu Restaraunt attached is great too. Next door is first class wine shop. The only down fall is that is right next to the Tenderloin District, but don't let that stop you. This place is a great value and awesome place to stay in the City. Also check out the lepoard print fun wear in the rooms. 
What a pleasant stay. We have been to San Francisco several times before and expected very cramped accomodations. We were pleasantly surprised. We booked 2 rooms for 2 nights and had the staff open the door between as our daughters were next door. Nicely decorated, excellent staff, and very comfortable atmosphere. Matresses could have been better but they were bearable. The weather was cool and the room heating was nice. Again, the lobby and staff were just so pleasant. I definitely recommend this hotel. Also, we enjoy walking and had a nice walk to Union Square, China Town, and other surrounding areas. The staff made good recommendations on areas to visit and to avoid. Parking is tough but we utilized the parking directly across the street. Pricey but again... it is San Francisco and you must expect that. 
My four-day stay at the Hotel Monaco was fabulous. Because I was in San Francisco to attend a conference, I wanted a place that was quiet and comfortable. My accomodation requests, made months prior through a centralized conference coordination system, asked for a non-smoking room far away from elevators and other noise-making devices (like electrical/mechanical rooms). With other hotels, this request is rarely granted (or it is ignored entirely). Even though the Hotel Monaco was booked solid when I checked in--and late at that, since my flight was delayed--they had reserved a room for me that was ideally located, per my requests. Amazing!The hotel staff were courteous, friendly, and pleasant. The atmosphere was welcoming, and rarely have I felt so relaxed at a hotel. Coming back to my room after hours of sessions, or just sitting by the fireplace in their lobby, felt like returning home rather than returning to "the hotel." 
Got the Columbus Motor Inn recommended through Trip Advisor and glad we decided to stay there. Just returned from 4 night stay and would definatley stay there again. In ideal location just two minute walk from Fisherman's Wharf, Lombard Street and Washington Square. Free parking was excellent. Busses stop right outside and the cable car was two minutes away. Staff were really helpful and gave us lots of tips for getting around etc. 
I traveled to the Hilton for a conference, I thought the location was great, close to the Powell Street BART. The amenities were good. The restaurant was good. I wish there was free internet available. 
This hotel is not for everyone, but I got the sense of that after reading about it on their website and on Trip Advisor. We needed a place to stay for one night before we flew back home, so I figured I'd give the Phoenix a try.We got in later in the evening. I was tired from being in the car all day. Parking was difficult - very small lot and not enough spaces, but we got the car squeezed in and checked in. The front desk clerk was pleasant, but definitely had his own "style," which I could see might put someone else off. I was too tired to spend much time chatting. We had a lot of stuff to take out of the car and repack for flying the next day, so the fact that there was parking right there, easily accessible, was a plus. Our hotel was on the first floor - opens right into the courtyard. It was Friday night and the Bambuddaha Lounge was rockin'!! It was such a vibrant scene of young people partying. We thought it was pretty funny and if we hadn't been so exhausted, would have gotten changed and checked out the scene. The heated pool was small, but very funky. It is open late, which is nice, and their were young kids playing in the pool, right near all these hip young party-goers, which was neat to see.The hotel is so funky - decorated with lots of interesting art. The rooms are standard '60s motel rooms repainted and furnished to make them seem hip and current. The room was big and comfortable. My only critique would be the bathroom needed a little updating - but even that was fun with a funky shower curtain and kitchy duck decales in the tub.The noise from the club was pretty loud. If you are looking for a quiet retreat, I wouldn't recommend staying here on a Friday night. I think they close down at 2 a.m., we had no trouble getting to sleep, but the big windows don't block out all the noise. We had fun listening to drunk people try to carry on conversations and pick up girls/boys. I woke up around 4 a.m. and could still hear people talking outside.We took advantage of the continental breakfast by the pool. A very nice spread for a continental breakfast and it was nice to have it right out the door by the pool. They have these cool "cabana" type things set up with curtains and people were having their breakfast there. We opted for poolside chairs. The best part was that they included Pop Tarts in the offerings - how cool is that?!Overall, it was a fun experience. The neighborhood was not a great one and it was bit off-putting to get a note about car vandalism and theft when you got your parking tag. I'm not sure I would rush back to stay here next time I'm in San Francisco, but I'm not disappointed I tried it. If you are young, like to party, and can appreciate the kitchy fun atmosphere, I say, go for it!!! 
We stayed at the hilton for two nights as part of a Caravan tour. unlike other viewers who say the hotel was noisy, we stayed in a section which faced a courtyard, and the room was very quiet..others in our group did face the street and commented that it was a bit noisy there......the room was clean and relatively new, the staff was pleasant and helpful, and went out of the way to help us with a problem we had with a piece of luggage that was damaged at the airport...the location is fine if you want to be near fisherman's wharf, but if I had a choice, I would have stayed up near union square, I think that is a better location overall....but I have nothing bad to say about this two story hotel, everything was just fine, including the breakfast there which is quite good. 
On first sight the Castle hotel is not great, but the rooms are fine and the location is good once you get your bearings.Varsa, the hotel manageress was wonderful.She advised us to buy an 18 dollar , 3 day public transport pass which was well worth the money and enabled us to use the bus and trolley system all day long.If you are looking for luxury then the Castle is not for you, but for a clean, convenient place to stay its great. 
We stayed one night at Le Meridien on Memorial Day weekend. The room was fantastic, well decorated, with a fantastic view. The service from the check in staff was exceptional. We really enjoyed our time there, we would definately go back. 
The Mosser Hotel in San Francisco, was recommended to us by friends. We were looking to stay at a great boutique hotel with some charm and history. The experience was great. It's beautifully renovated in keeping with the original details. The staff is very personable and accomodating. The hotel's consideration of the environment was another plus. Adjacent to the hotel is Anabelle's Bar & Grill, which has been there since 1913. Definitely recommend going there. We can't wait for our next visit to the hotel. 
Stayed over President's Day weekend as a birthday surprise for my girlfriend. It was enjoyable and memorable.The hotel is in a wonderful location at the top of Nob Hill. We had upgraded to an upper floor room with city view, which cannot be beat. The valet service and the check-in were friendly and efficient, with our package details clearly spelled out. However, there was a snafu with the bags and I ended up having to go back downstairs to get them myself. The room was nicely appointed and clean. The room size was fairly small, not surprising for an older hotel but adequate for 2 people. Elevators were a bit slow, but acceptable considering the property is 80 years old.The Top of the Mark was great for late evening drinks (no kids allowed, drinks average $10 and proper dress is expected) with wonderful nighttime views of the city. Breakfast was outstanding, a high quality buffet with panaromic views stretching from downtown to Alcatraz and the Golden Gate Bridge. There is a cable car stop outside which can get you around, otherwise you are looking at a VERY steep walk to get down to Union Square and a real killer to walk back up Powell to California Street. Checkout was a bit slow, but all charges were clearly explained, unlike some earlier posters who seemed to have problems. Maybe it helps to be an InterContinental member. The car was waiting outside with no delay.Overall, if you like a place with history and class, this is a great place to stay. The package value I received was outstanding, for $219 a great room, parking ($50) and breakfast for two ($52 value) included. Classic architecture, romantic history and a fabulous view of a wonderful city make for a memorable stay. 
As others have noted, Hotel Nikko is located in a great neighborhood. Steps from Union Square and the Powell Street Bart Station. Shopping is literally steps away. I followed the advice of other tripadvisor members (exiting right out of the hotel, rather than left) and was able to avoid the Tenderloin (which is apparently very close).The hotel itself is clean and has all of the normal amenities. The rooms are on the large size for San Francisco. Flat panel TV was nice. As others have noted, the mini bars are the kind where if you take something out, it ends up on your bill. Don't think about buying a soda and then replacing it later.The staff were friendly and helpful. The hotel was busy, but check in was quick and efficient, and staff were available when I needed help or information.The adjacent Starbucks is convenient and opens early (if you're an east coaster who is up and needs caffeine).The only trouble I had was with the hotel's wireless. I never was able to connect to the internet (never even could get to the place where you enter the credit card). I suspect that they must use javascript (or something else that my company deems a security risk).All in all, a please (albeit short) stay. 
After reading the reviews on this site, I was terrified of my choice, but had already paid in full through Expedia. The hotel turned out better than I expected and I completely relaxed. Room was charming, although it was the absolute smallest hotel room that I have ever stayed in, and the bathroom was really itty bitty!Didn't have much contact with the staff, but what contact I did have was pleaseant. I arrived at the hotel at 11 a.m. was allowed to check in, which helped me enjoy a full day in San Francisco without worrying about check in times, etc.I took Bart from the airport and highly recommend it over taking a $40 or more taxi ride. 
We stayed at the Grand Hyatt a few weeks ago, on the last leg of our 10 day vacation. I thought I had found a great bargain in an expensive city (I had a discount for $100 off a 2 night stay) and was prepared to give this hotel 4 stars. After reading other users' reviews, I've changed my opinion--I think I'm going to have to start using Priceline! Hearing that people stayed here for $75 a night makes me feel like I got ripped off since we paid just under $200 a night (without the discount). We figured for that price, the location, and the Hyatt name, it would be worth the price. Thinking back, the hotel was really nothing special. It was ok as far as decor, and the room wasn't THAT small. We were only on the 5th floor, so we had no view. Also, you could hear people talking in the hall and in adjacent rooms, which was annoying. I don't think the hotel has a pool (not that we found, anyway) which would be an amenity you would expect to find at most of the larger hotels. The parking fee was outrageous! The staff was friendly and helpful with directions and suggestions of where to eat. I really wish that we had stayed closer to Fisherman's Wharf, because that's where we ended up spending most of our time anyway. All in all, we had a pleasant stay, but now that I look back on it, I don't think we got our money's worth. 
The hotel was in a GREAT location, close to all the downtown shopping.but once we walked in the room was average. we stayed on the 32nd floor and had a great city view. but the tv was likely a 10 year old tv. The Bed was great.the bathroom was average, and had a small 5" tv. that was long and likely from 1990.there is NO pool.. I just assumed a 4 star hotel would have a pool.the view from the 36th floor restaurant was amazing, but you could stay at motel 6 and come eat up here as well.the lobby is just average.I travel a bunch, and this would easily be a 3 star hotel. 
The hotel is proximate to a lot of interesting things -- it's at the terminus of the cable car line to Chinatown, there's a BART stop right out the door, the Moscone and MoMA are three blocks away. The disadvantage of this location is the location: that part of the city is very noisy. The staff were top notch in helpfulness and enthusiasm. The room was small, but comfortable with a lot of pillows on the bed and a ceiling fan for cooling. For amenities, there was a flat screen TV (basic channels), free wireless, coffee maker, and hair dryer.As for minuses: the bathroom had mini-blinds whose louvers weren't adjustable, but pointed down. The problem was the hotel across the street would have a [bad] into the activities in the bathroom. 
I had a great stay at this beautiful, historic hotel while in San Francisco for a meeting. My room which was reasonably priced had a lovely view and although near the elevator was very quiet. I enjoyed the Tonga room and am sorry to hear that it will be closing . The only reason I did not give the hotel 5 stars is that on more than one occasion personnel seemed to be steering me to specific restaurants and/or tour companies. 
This is one of the best hotel experiences we have ever had - stunning views of the city, top notch service, and very nice rooms with all of the amenities you would expect from a Mandarin Oriental. The courtesy car was a pleasant surprise and helped us save on taxi fares when going out to dinner at night. Highly, highly recommended. 
I had high hopes for our trip to San Francisco and staying at the Drisco ensured a wonderful trip. From my first contact with the staff to make our reservation, everything went incredibly smoothly. The staff is exceptional, always willing to go the extra step. They are professional yet friendly and if they can't answer a question immediately they will find the answer quickly. The actual number of staff is also impressive. The hotel is located in a magnificent area in SF and while it is not in the center of all the action, the view from the hills of Pacific Heights is far more exciting. The hills are rigorous but we also had a car and we had no trouble parking. You do have to move the car every three hours but the staff offered to do it for us if we weren't around! We had no trouble getting a cab as the hotel called them for us and they were there within 10 minutes. You are also near the Fillmore Street and Chestnut Street shopping areas which are a lot of fun. Our family stayed in a lovely two bedroom city view suite, which gave us ample room and stunning views. The bathrooms are large and well appointed. The continental breakfast and wine and cheese hour included for all guests makes the Drisco even more special and affordable. The dining room and sitting rooms are quite comfortable and inviting. We stayed a week and were extremely happy and would not even think of staying anyplace else when we return to SF. 
We just returned from our Easter trip. My family was pleasantly welcomed by the door man "Ken" He gave us tips on the area and chatted like he was a dear friend.Next we approached the front desk and again, greeted warmly ! Then our sweet "Benji" took us to our room (Our home- sweet- home for the next 4 days)We requested a gold fish for our 8 year old daughter. She was thrilled with "Spacehog" THANKS !!We were amazed at the warm greetings (by name) each time we passed by staff. Rooms are charming and have style. Great wine hour. Nice restaurants. A perfect hotel and I'm VERY picky. Tuscan Inn and MacArthur Place could learn from this place. Miss the Monaco already ! 
My family stayed for two nights in August at the Marriott Fisherman's Wharf at the start of our California trip. We arrived about noon and had easy check-in with the very courteous staff up front. Our room was small but clean and nice. The location is excellent, right near the Wharf and close to North Beach and Chinatown. Easy to walk everywhere if you enjoy exercise!The staff here was really great..friendly and professional. We were amazed at the international feel of the guests...it was fun to hear the different languages.The lounge area downstairs is nice...great bar with microbrews on tap and big screen TV.No pool or spa...only markdowns for that and rooms are a little small..otherwise a great place to stay!. 
This is an boutique hotel with small rooms and an excellent location. But the hotel has a weird smell... Like being in a horse stable. I don't know what they use for cleaning, but it doesn't smell nice.When we arrived, we discovered that the top blanket on the bed was dirty with stains. We went to the front desk and asked for another, and he sent op a man to remove it.The bathroom was clean but needed a remodeling, it seemed pretty outdated. The complimentary breakfast was not even a breakfast, but only three kinds of pastry and coffee/tea. Thats too poor for a 3 star hotel. No free internet. But the location is very good and close to everything. 
I really have no complaints about this hotel, the staff was courteous, the room was clean (although very small). The sheets on the bed were sub-par, which I wouldnt complain about except for the fact that we were paying $180 a night. Overall, my stay was plesant but I would only stay here again if I got a significantly discounted rate. My advice is to check out the Chancellor Hotel...its closer to union square, has the same size rooms and service, but is half the price. The only difference between the two is that the Chancellor's lobby isnt as nice, and the carpet is older at the Chancellor as well. 
This hotel is really well located - it's next to a BART station so it's easy to get to and from the airport without having to get a cab; it's one or two blocks from all the great shopping at Union Sq; it's around the corner from the cable car; it's walking distance to some good bars/restaurants. Getting to Pier 39 was no problem as it's just a short cab ride away. China Town is also walking distance - about 10 minutes or so as long as you don't mind walking up steep roads! It is best to get a cab to go to Golden Gate Bridge - and get their number so you can call for a cab back as it can be difficult to flag down a cab here!The rooms are well equipped with the basics. We booked a standard room which was compact but prefectly fine. Rooms are clean. The bed is big and really comfortable. The bathroom could do with an update as they are really old. It's not a fancy hotel, so if that's what you're looking for don't stay here. However, the hotel does have lots of pluses, location being one of them and which is why we chose to stay here. 
My husband and I stayed for a long weekend in September with our 6yr old son. We got a good deal through Hotwire, $220/nt. The room was comfortable and well appointed, if a bit small. The service was great. The concierge was very helpful recommending terrific restaurants every night. We also used the nanny service they suggest and they are great! We have only 2 complaints: 1) the ice maker on our floor was broken. This was fantastic for our son who loved riding the elevator down a few floors to get ice! 2) Room service and restaurant hours are short. We would stay there again if we could get another good deal. . 
I can't believe I booked this room at a rate of $189.00 per night.. I must have had the same room as the reviewer from Germany. The staff was nice enough but this place smelled horrible, had ratty bedding, and no air conditioning. Noisy room with a view of a brick wall. Since there's no air conditioning all windows in hotel were open which allowed for cigarette smoke, sirens, and other guests noise to float right into my room. If you are a woman traveling alone I would avoid this place. The doors were not very secure and there was so little staff in the lobby there's no way they had any real security. This place was so bad I left after the first night and moved into the San Fransico Marriott a few blocks away. 
Got a great deal: paid the state rate and then got upgraded to a jr suite in the best tower with the best view. The room was very large. It had a computer desk chair to die for. i loved to sit in it and just look out the huge picture window. Employees were friendly, my room steward was great. She took really good care of me the four nights I was there. The place is huge. I enjoyed it. Nice lobby and other features such as a Starbucks. Great conference hotel. 
My 81 year old Mom visted. We are seasoned travelers. We loved The Mark Hopkins. Sort of older style hotel... but very classy, comfortable, clean etc. Rooms are great, beds are great. Staff is short handed when check check out is crowded, but they are very attentive. The best prices believe it or not are on their own website. Same price we got on Priceline. The $169 rooms are almost the same as the $189 rooms. The $169 room have a lower floor view. Both are great.If you go to The Top of The Mark Rest.... do it for drinks and the view. The food is very expensive. Breakfast while ok was too much money. Take the cable car down to Union Square or walk and go to smeoplace like Sears or The Diner.dcr, Middletown, Ca 
Perfect location. Would stay again. Hotel was fairly new and very pleasant. The rooms were good size, comfortable, and stylish. The Continental Breakfast was quick and convenient. The cinnamon rolls were a family favorite! Excellent value. 
There is not much to add to the previous glowing and detailed reviews. The service is friendly yet professional. Our room was immaculate and nicely decorated. The breakfasts and evening wine tastings (including cheeses, crackers, almonds, dried fruit and chocolate) as well as the hot cider and cookies were greatly appreciated. And the location was perfect. I have mixed emotions writing this review because I'd like to keep it my little secret but I think the word is out. 
My husband and I stayed here for a night in December when he had a business trip of SF. The front desk staff was very nice and upon hearing it was my birthday, they upgraded us to a corner room on one of the high floors, so we had a beautiful view and a larger room. The rooms are nice, clean and beds are comfortable. The bathroom was nice sized as well. The hotel itself is modern (kind of sterile feeling). It is close to Union Square and a couple blocks from Chinatown. If you are travelling with kids, I would recommend staying closer to Fishermans Wharf, but for adults visiting, this is a nice choice. 
I have been a regular visitor to the bar and restaurant at this hotel for many years, back when I used to live in the Bay Area. Recently I booked a 1 year anniversary trip with my wife and decided to stay here. We had some sort of large suite that was very spacious, but very sparse. The bed was not exceedingly comfortable, but wasn't bad either. The rooms are edgy but cold. The bathroom was huge but felt like a hospital and had a serious issue with the water from the shower ending up in the hallway.The lobby is fantastic and the Redwood Room Bar and Asia De Cuba restaurant are some of the cooler spots in the entire city. We returned nightly to long lines of people waiting to get past the ropes into the bar, but the staff remembered us by sight and let us through quickly with a pleasant hello. Most staff remembered our names even though we were only here for 4 days. The staff were as good as any Four Seasons or Peninsula. Surprisingly the incredibly loud bar scene of the lobby did not make it to our room on the 5th floor. Street noise, however, had no problem at all getting into our room at all times and woke us up every morning. The location is excellent.Ultimately the hotel will guarantee a pleasant and exciting stay- but not a quiet and luxurious one. Like most Ian Schrager properties (hotel owner) the aim is for a Cool, Hip, Edgy feeling, not pampering. The staff are great though- no edge at all just awesome service. We knew what we were getting into and liked it. Probably would have been more appropriate for another type of trip, rather than a 1 year anniversayr because "romantic" doesn't come to mind- but we had a great time anyway.No spa onsite. We went to the Ritz for that. 
Me and my friend checked in the hotel on August 15, 2007 and checked out on August 18, 2007. I was nicely surprised to find a spacious room with a nice size bathroom and a walk-in closet(something rare for SF). Everything was extremely clean!!! The staff was very friendly and attentive. The hotel has a cozy lobby with a fireplace and couches. In addition, the hotel is environment -friendly. The hotel is located in a very safe place, close to downtown and Union Square; however, it is a 30+ min walk to the bay. There is valet and self parking available in the hotel (something like $30/$20 per day). There is in/out up until midnight.Later on our trip, me and my friend stayed in a Ramada Limited hotel in Santa Cruz, CA ($150 per night) where the room was bigger but lacked the clean feel of the room in Carlton. Also, stayed in a Carmel hotel in Santa Monica, CA ($130 per night) where the room was tiny, very dated, and not as clean as the one in Carlton. Both of these hotels were same price or more expensive than the Carlton (paid on average $130 per night) and not worthed the money at all.I would definately recommend this hotel to everyone. You will enjoy your stay!!! 
My wife is picky about hotels and not easily impressed. The lobby was a good start-- easy on the eye, jazzy techno in the background. The staff was friendly and helpful with hints like "don't waste your time at Pier 39." But when the missus entered our room, she exclaimed: "Oh, hell yes." Cool furniture, nice bed and bathroom. Plenty of space. There was even a small couch and an i-pod adapter on the nightstand. I'd done well picking this place. 
We started staying at the Pan Pacific 15 years ago on our Honeymoon night. Every once in a while we try a different hotel in SF and are dissapointed and go back to Pan Pacific. The rooms are typical size for SF but the luxury is there in every room. It is not only clean and beautiful, but the service is perfect and we stay there probably 4 or 5 times a year and it is always consistent. I am a very picky traveler and this hotel fits the bill. If you stay here you won't be disspointed. 
We stayed at the Mark while attending a Holiday Party. My boyfriend won a free stay in his company raffle, and as we live 15 miles away, we went ahead and stayed the night.The hotel is pretty average for San Francisco standards. A small room, nicely decorated, with breathtaking views. The staff was a disappointment, when I called to confirm the reservation, I was transferred 4 times and then hung up on. They weren't much nicer in person.Parking runs something like $48.00 a day. That's (unfortunately) about normal for San Francisco. However, we shopped around online and saw that you can park at the Nob Hill Masonic Center, which is located at 1111 California Street (apprx. 1 1/2 blocks away) for $27 for a 24 hour period. And that's only if you need to drive. San Francisco has fantastic public transportation, so usually a car is not necessary.The rooms were okay, the room service prices were ridiculous, $18 for a cheeseburger!! (but that's par for the course, I guess). The only reason I would recommend this hotel would be for out of town visitors who want some views and don't know which parts of the City to avoid (we do have our problem areas). The hill leading up to the hotel is one of the steepest in the City, so I don't recommend this hotel for anyone who has trouble walking.Overall, we weren't really impressed with the hotel, but we didn't pay anything for it, so it was okay. I'd stay there again, but only if the room was free. 
We stayed at The Holiday Inn at Fishermans Wharf for 3 nights at the end of April 2006. This was our first stop on our tour of California. We had flown all the way over from the UK and was absolutely exhausted when we arrived. We were greated by a friendly Bell Boy once entering the main reception and were checked in by a helpful and friendly receptionist. We were told that we were in the Annex building on Beach Street which is just opposite. (It would appear that the Brits package holidaymakers are put in the annex building - we booked through Virgin). The building hads a 24 hr Dennys restaurant on the ground floor and it also has a reception area, however it wasn't always manned when we were there. The Denny's restaurant is really handy, and the staff very polite and courteous. It was a little more expensive than the other Denny's restaurants that we have used, but the food and service was excellent. Our hotel room was in very good/ clean order and it would appear that it was newly refurbished. The carpet was like new and the general decor in very good order. There is a in room safe, iron and Ironing board and tea making facilities provided in the room. In the main building, there is a little gift shop, coffee bar, restaurant and bar. It is also very well located to Pier 39, and the restaurants and shops etc locally. This is a all round excellent hotel, and would definately stay here again. 
Beautiful hotel, both inside and out. We got an excellent rate using expedia. The hotel is located in union square, making it extremely convenient to get around. 
I booked the Hotel Whitcomb for a one-night stay on Hotwire for $73 and then read the reviews on TripAdvisor and was a little skeptical. However, my stay at the Whitcomb was great. I guess I lucked out with a good room. The customer service was excellent. The staff at the check-in desk were very friendly and enthusiastic. The lobby is very impressive and beautiful. Sure, the hotel is not in a great neighborhood, but it's SF - neighborhoods change block by block. Plus, with the BART entrance literally steps outside the hotel entrance, it couldn't be more convenient. My room was on the 7th floor at the back of the hotel (not facing Market St). It was quiet and decently-sized. The bathroom was very small, but I was traveling alone, so it was fine. The bed was comfortable and the room had all the amenities I needed. It seemed to be very clean. The decor was nice, I felt like the hotel had a lot of character. I travel to SF on a regular basis for work and will plan to stay at the Whitcomb again. 
My husband and I stayed at the Handlery in May this year for 3 nights. The location of this hotel is fantastic being right outside Union Square. We had a standard room which was nice, a king bed which was really comfy, and it also had a mini fridge. The concierge was extremely helpful and went out of his way to help. Their on site restaurant "The Daily Grill" is really good for breakfast or dinner. I highly recommend the Key Lime Pie! 
We chose this hotel because of its location, the price and the good reviews on Trip Advisor. We were not disappointed.We used the BART to and from the airport - a couple blocks walk from the Powell station to the hotel. Lots of great restaurants, theatre (live), and MUNI stations very close. The location is great.The price was very reasonable. We were given a room on the "historic" side of the hotel - the older side. Our room had one double bed and it almost filled the room - that was fine with us as we don't need a lot of space. We actually don't spend much time in the room anyway - other than sleeping. The room was very clean, the bathroom was very clean and it had a good shower, good lighting, hot water and lots of water pressure. The bed was comfortable. Our window looked out to an inner courtyard, but mostly we could just see hotel walls and windows around the courtyard - not a good view, but that is not what we were after. The staff were all very helpful and courteous. We used the adjacent Daily Grill for our breakfasts and it was very good - food and service. We would definitely book here again and would readily recommend the hotel to others. 
The Palce Hotel is everything we were hoping for. The hotel is a piece of history, very beautiful and the staff was great. 
We stayed in this hotel for 4 nights in August. The front of house staff member was unsmiling but efficient at check in.Our two rooms were "Club " rooms and overlooked onto the street which had a pub virtually opposite. Unfortunately the noise from the pub was loud and meant most nights we were disturbed. Maybe triple glazing would help.The hotel has a room in the lobby area with computer terminals available for use at $5 for 20mins, ideal when travelling with teens. The rooms themselves were large with comfortable beds and co-ordinated soft furnishing.  There was adequate tea and coffee making facilities and each room had a small fridge for milk if you did not want to use the powder milk provided. The bathrooms were provided with toiletries and bathrobes, towels appearred to be changed daily irrespective of wether used ones had been hung up. The pool area had loungers and chairs but no pool towels available. Unfortunately this also appearred to be the area that was used by smokers resident in the hotel. This hotel is very well placed for shopping and sightseeing and the concierge was extremely helpful with maps, and advice. I would stay at this hotel again, but I would ask for a pool view room next time. 
Very nice hotel in Fishermans Wharf, close to all amenities. Arrived at the hotel at 10.00 pm and was greeted by a very friendly receptionist, we got a room on the 3rd floor, the room itself was nice and big but the bathroom was tiny. The hotel is in a great location in Fisherman's Wharf, close to some lovely bars and restaurants, the food and drink in the hotel is quite expensive so worth while having a walk around, especially around Pier 39, it is only a block from the hotel. I would definately stay here again. 
This is a great little inn with a fantastic wine & cheese hour and great continental breakfast. We stayed at the Westin St. Francis (right across the street) the next night and I wish we would have stayed at the Inn at Union Sq. both nights. Not only a much more charming experience, but also a better value. Great rooms and very comfortable beds. 
I made the mistake, apparently like every other person who has left a review about this hotel, of going without checking the other reviews left online. But THIS review is more about what they put us through AFTERWARDS then during....(not putting any names in this review, but now, we knew that entire hierarchy by name, as you will later see)Our stay was starting on August 11th. My two friends and I arrive after our flight at 11AM, so we decide to drop off our bags in the lobby and go around town before check-in at 3PM. We get to the lobby, and my friend, who has major asthma, asked if we could get a peek at one of the rooms. The woman at the front desk was kind enough to give us a key to take a look. We opened the door, and the smell of mold hit us in the face like a brick. My friend was nervous, because she didn't think she'd be able to handle the smell, but we decided to wait to see if the room they gave us was the same, or if this was just a fluke.3PM comes, and we check in, and the room that they gave us is the same exact way. My friend already starts to feel a slight reaction, so we go to the lobby to see about a switch. According to the same rude and horrible Indian guy that everyone else describes working there, there are no other rooms available. I say that she cannot stay in that room because of her condition, and he says that his supervisor will be in in a half hour, if we want to talk to him. I said that we'll wait to ask about a refund, and suddenly, he had another room for us to check out. THAT room, however, was even worse! The door didn't lock fully, a light didn't work, the mold smell was even worse, and there was what seemed to be cat hair all over the single chair and the countertops. Now, the fun starts:We go back downstairs, and we say that we absolutely cannot stay there, and we want a refund. Apparently, we booked the non-refundable rate, the money was already taken out and there was nothing we could do about it. I said that we'd wait for his supervisor, and suddenly, he wasn't coming in anymore that night. He wasn't answering his phone, and we had to call back the next day between 9AM and 1PM. (Obviously, with the line of people out the door still waiting to check in with the horrible service, they didn't want any problems in the lobby) We said fine, and spent the rest of our first day in San Francisco looking for another hotel.Tthe next day, the woman who answered the lobby phone said that the supervisor DID come in about an hour after we left, and got off at 8:30 in the morning, RIGHT BEFORE we were supposed to call. I asked when he was going to be in again...she said 3:00. I asked for the manager's number. She gave me a different phone number and a different name, and asked me to explain the situation to her. I did, and she suddenly said that the supervisor wasn't coming in anymore today because he was tired, and I don't have to call the manager, but to deal with the supervisor, who will be in TOMORROW between 10 and 2. I called back at 3, and again, the Indian guy answered, and said the supervisor was around, but it was hard for him to get to a phone, and he'll do his best, but he doesn't know if he'll be able to talk. To make a long story longer, the supervisor never called back. We called the manager several times, and we are STILL being given the run around to get a refund for our non-stay. This hotel is the worst experience I have EVER had in ANY hotel. It should be closed down immediately, people should not be subjected to it, and the people at the front desk and in charge should never be allowed to work in a hotel again. I spent a total of about 20 minutes in this place, and the stress and trouble they are causing us now to get a refund for a time we didn't spend there is awful (especially since it's not like we didn't show up....we did, and they expect to just take our money for nothing, because WE have some sort of decency and hope to sleep comfortably without bed bugs, mold, and sickness).Please avoid this hotel at all costs....I would give it negative stars if possible...... 
Our family (2 adults and 2 teenagers) stayed here for 3 nights at the end of July. The room was fairly typical and nothing special but it was clean. The hotel is in a very safe area and we felt perfectly happy walking around at night. The staff were incredibly helpful. The hotel has interesting touches around the lobby, bar and lounge areas which are copper/brass items placed around, e.g. a pair of slippers in front of the fire and a cat curled up. The pool was very nice (if smaller than I expected) and there was a small terrace outside that overlooks the central courtyard. The courtyard itself was a pleasant place to sit and all the public areas were well kept up. We didn't eat in the hotel as it was expensive but there were lots of places within walking distance to eat at. I would recommend this hotel. 
I stayed at the Omni for 2 nights over Memorial Day weekend. I got a great weekend rate at $169 a night. LOCATION: The location could not be any better. We took the BART and walked 4 blocks (10 minutes) to the hotel. Just make sure you don't have too much luggage. The hotel is also within walking distance of Union Square and Chinatown. There are also Muni lines and cable car lines very close by.HOTEL:I knew that it was an older hotel, but I guess I expected the rooms to be nicer. It is very clean, but there was no "wow" factor that I have seen at other hotels like Novotel Singapore or Venetian in Vegas. It was a regular room with regular t.v. with nice amenities but nothing ultra-modern. The bed was very comfortable. The rooms were very quiet, although you could hear some hallway noise, but nothing from outside the building. I guess that is why they are not considered a 5 star hotel. Minus one star for the room.SERVICE:The service was very good overall. Check in was quick and all the staff were extremely friendly. We are a select guest, so we get morning beverage service (you are supposed to get a card outside your room and you hang it out with your beverages). Since this is our first stay, we had no idea how this worked. We never got a card and got no beverages in the morning. When I called the front desk, they forwarded me to room service, and I got my beverages. I also told front desk that I didn't get a beverage card, just a room service, when they asked if I hung it outside. Well, for a #1 rated Tripadvisor and 4 star hotel, I would expect a select guest beverage card the following night, but no. So, minus one star for that. However, when I wanted coffee the next morning at 11:00 a.m. (they have a pot of coffee in Bob's every morning until 10:00 a.m.), the staff got me one, so add one star.Overall, this is a great hotel with great service. I can see why it is not 5 stars, but the service really makes it above the rest.HOTEL TIPS:Get free water and fruit in the fitness room. There is also free fruit in the afternoon and free lemonade in the lobby. There is free coffee in the morning at Bob's bar until 10:00 a.m. But, you get free beverage service delivered to your room if you sign up as a selected guest.RESTAURANT TIPS:We found two great restaurants within walking distance of the hotel. Both are highly rated on yelp. The first is Bix. It is on Gold St., which is about 5 blocks north of Montgomery (10 minutes walk). It's in a small alley, and the food is awesome and moderately priced (entrees $25 to 35 range). Their appetizers are incredible, and the atmosphere is very nice. The second is Great Eastern in Chinatown for dim sum. This place is located on Jackson St. by Kearny. It is very clean compared to the other Chinatown places, and you order off of a menu with pictures (no carts). Service is a bit slow, but if you are looking for an adventure in Chinatown, definitely try dim sum there. Go early (before 11:00) to avoid the crazy crowds! 
We stayed at this hotel for a week in late February. We chose the Regency club, which meant we were on a higher floor and breakfast was included. Great hotel and staff. Rooms are very comfortable, view wonderful! Would definitely stay there again. 
After being delayed on the way to SF we didn't check into the hotel until just after midnight. We were made welcome by Tove on front desk who even though it was late answered any questions which we had and also gave us a menu for a takeaway because we'd not eaten properly for almost 15 hours. We got up for breakfast which was ok (it was a free breakfast so don't expect a huge variety) it had selve serve waffle makers which always had a line, mini muffins, boiled eggs, bread for toast and tea and coffee making facilities. The room was spacious, we had bay views, a television with a variety of channels. The bathroom wasn't very big but it was ok. The hotel itself is in a great location about 6 blocks away from fishermans wharf and in a good location for bars and restaurants in the evening. I would recommend this hotel it is a great base, not the most luxurious in the world but a good option and the staff are really nice. 
We stayed here over Labor Day for 3 nights in a deluxe queen room. The room wasn't huge but it was a good size for two people. The bed was a true queen size and very comfortable with nice bedding. The room was nicely decorated and had a medium size TV, a desk, 2 chairs, cd player with cd's, AC, and a small fridge. The room was very clean and housekeeping did a wonderful job cleaning everyday. We had our bedding and towels changed every day. Although you have the option of not having them changed everyday to save water (good idea!). They also have a turn down service and left yummy chocolates on our pillows. The bathroom has a small hairdryer and Aveda products. Our room didn't have much of a view but we didn't mind since we didn't spend much time in the room anyway. The hotel staff was very friendly. We were allowed to check in early and they asked if we needed help with restaurant reservations or general information about SF. There are free maps and guidebooks in all tourist spots so no need to bring your own. The hotel also has free computer access and a room where you could either work or read. The restuarant is very small and didn't have a chance to eat there. I think there are less than 20 seats. So it's wise to make a reservation or arrive early. There was also a bar/lounge area. The elevator is fairly small and if there were other people waiting, we just took the stairs. The hotel is within walking distance from the BART station. Exit Powell and it's about ten minute walk. The fridge is fully stocked but like any other hotel, the prices are high. There is a Walgreens down the street from the hotel where you can stock up on water or snack. There are a lot of restaurants in the area. Some a bit expensive but it's expected as SF as a whole is expensive. There are 3 Starbucks coffee houses near the hotel. If you like to shop, the hotel is minutes from Union Square and is also within walking distance to Chinatown. We actually walked from Pier 39 and it didn't seem far at all. SF has reliable and efficient transportation that is fairly priced in case you don't want to walk. I don't recall the exact price for parking since we flew but most of the hotels charge from $40 and up per night. Overall we had a great stay at this hotel. I highly recommend it and would stay here again. 
Although my stay was only one night, it was great! Located right next to the Chinatown gate, I couldn't have asked for a better location for my final night in San Fran. I loved the fact that it was a green business as well- not many hotels go to the lengths they do to be green. The bed was fabulous with extremely comfortable and fluffy bedding. The service was great- all questions and needs were taken care of. Wireless access in my room and a printer available downstairs in the business center were convenient. ~4 blocks from BART (montgomery st station). Very clean and well kept hotel. 
A Pleasant surprise ---the Galleria Park HotelDate : July 23, 2008Reviewer: Las Cruces, NMMy wife and I have just returned from the Galleria Park Hotel and had a pleasant surprise. A great hotel with a fantastic staff situated in almost a perfect location.Mind you this is a simple euro style hotel with basic amenities. If you do not mind walking it is ... Four blocks from Chinatown Five from Market Square, 15 from the Ferry Building. The wine hour from 17:30 -18:30 was nice and the staff offered great sightseeing ideas and helpful hints for dining , coffee and nightlife. Truly a great stay ! No breakfast but great coffee ! If you are interested in SEEING San Francisco ... I would recommend not taking a car into SF as most hotels charge $35 - $50.00 a night for parking. Lorrie Taxi will pick you up at the airport and take you to you hotel. Also the "MUNI " pass for $11 a day or $18.00 for 3 day will get you around SF via bus/ cable car / trolley and train. 
The location of this hotel is great. Lots to see and do and just a short taxi ride to see the San Francisco Giants! The hotel staff was friendly and the breakfast buffet was nice in the morning. The biggest problem was the noise...and the people by us weren't even noisy! The walls and ceilings are very "thin". You could hear EVERY word anyone said next door and above us..much more so than other hotels we have stayed. This could be a risky hotel to stay at if you are wanting a quiet night, fortunately for us our neighbors turned the tv of before midnight each night. 
I've stayed at many Marriott locations around the world and this was my first time staying at a JW Marriott. The hotel is beautiful. A great lobby but this is matched by equally great spacious rooms which are tastefully furnished. I stayed there on points so I'm not sure if its really value for money if you're going to put your credit card down.There was one problem with the girl at the check in desk but that was a one off. (See had a bit of an attitude and got my room specifications wrong. It took a few phone calls to straighten it out.) However all other staff were great. They even refunded my the full bar tab when there was an issue with the bill. Concierge was great. Very knowlegable and informative. The hotel is central. Everything you need/want is around you or in walking distance.One of the best chain hotels I've stayed at....globally.Yes it was that good! 
Just returned from 3 nights at the Sheraton Fishermans Wharf. A nice facility in the heart of Fishermans Wharf. Our double room overlooked a/c units on the roof (I don't think any of the rooms have much of a view). Room was well appointed & clean with great beds. Bathroom was extremely small as stated by other reviewers, contained tub and commode. My only complaints are no free wifi in rooms and ridiculous prices at coffee bar in lobby. 
We stayed for one night after an international flight. We were so tired we stayed at the hotel for most of tour stay. We booked directly.We have ambassador status and our upgrade request was honored.1) Rooms 4/5 - This was a historic hotel and the rooms were designed that way with modern conveniences. The bathrooms had marble floors and granite tops. I did not like the tub area because it looked old. The views were great. The room was not as large even with the upgrade. 2) Customer service 5/5 - it was excellent, they checked us in early at 9 am. Porters were busy but tried to help as much as they can. Their concierge was helpful with directions and arranged an airport limo which was the same price as a cab ride.3) Location 4/5 - excellent and safe but it was difficult to walk around due to the steep incline. Otherwise, Nob hill is a good place to be.Overall, if you like historic hotels, this is one of them. Customer service is great and the views are one of the best in San Francisco. 
I arrived midday during a business trip and needed to get some work done and found myself in a beautiful room with all the amenities to make my "office time" great. Sunny, spacious, and supremely comfortable. Fantastic, gracious staff...very personal...almost felt like I was staying in a private inn or B&B. Wonderful neighborhood. This hotel entirely changed my view (literally and figuratively) of SF, as I'd only stayed in downtown hotels on past visits.I'd recommend to colleagues, family or friends (and already have!). I will definitely visit again when returning to SF. 
We stayed at this hotel for two nights on a vacation. It was awful. My own complaints are very similar to the other reviews. We booked on priceline. We also called to confirm a smoking king room (and also emailed). When we checked in we were told we could not have the room we had requested (and they confirmed). The hotel manager (sounds like the same one discussed in earlier reviews) told us "thats what you get for booking on priceline" and said that we should have booked through them instead. The front desk staff was extremely rude. This is no four star hotel. The rooms are dirty and dingy. Ours faced the driveway on the ground floor. All night there were cars driving in and out, idling their engines. Our window was blocked by a wooden beam and cement post. The washroom was tiny and the tiles were caved in around the faucet and appeared to be rotten underneath. The rooms are also extremely small. I do not know if this is all rooms, or just the second class rooms that they relegate people who do not book directly through their site to. We asked for guest robes and were told we would have to "sign them out" (again, duplicating the treatment of an earlier reviewer who felt like a criminal). The location is the only positive feature...but it is not worth it! There are so many nicer (and less expensive) hotels in the area with the same location.When we checked in (in the early afternoon) there were still dirty breakfast dishes (with dead flies floating in the orange juice) left outside our door in the hallway. It was dirty and dingy. We requested an in room fridge (none were available) and to get ice we had to walk to a different building, and then up an elevator and down a hall. I felt very poorly treated. For the amount of money that they charge, this hotel is not worth it. It is not the same class or standards that you might expect from other hotels in the Sheraton line. It was awful. Do not stay here. 
After getting this hotel on Priceline, I read some of the reviews from other travelers and was a bit "scared" about what I was in for.....I was prepared for a horrible room, snotty desk people, hard beds, etc.. I was plesantly relieved! We payed $80.00 for a nice room. I called the hotel in advance and requested a king bed which they gave me with no problem. We did not have a view of the street, but their courtyard. The desk staff and concierge were wonderful. The hotel was extremely quiet and was located right next to two of SF's most expensive hotels on Nob Hill. We walked down the STEEP hill to Union Square for breakfast at Sears Pancake House. We had wonderful Swedish pancakes and made the walk back to the hotel....WHEW!!! A real workout. The only downfall is the parking fee of 43.00. But that is SF, parking is expensive. I would recommend this hotel again. 
The mosser hotel allowed us to stay in the middle of union square for a more than reasonable rate. The service was amazing as was the location! The staff were warm and friendly!! Loved it and will be back 
We were very unhappy with this hotel. The location is not great, close to the Civic Center and Van Ness, the area is frequented by crack heads, prostitutes, drunks and homeless. The hotel itself is very outdated, carpets are dirty; the hotel, including rooms, smell of cigarette smoke and sour mop. Of course the pillows smell bad, too. The bed cover was absolutely filthy with many cigarette burns. We had no other choice since all hotels were fully booked due to a conference in town. We woke up in a freezing room, the heater had no knobs to control the temperature. We requested to be moved to another room but were told that the hotel was fully booked although their web site suggested that number of rooms were available. Also, the hotel was very noisy throughout the night and early morning. I will definitely stay away from this place. 
Let me be clear... this is NOT a new hotel! It's a refurbished old high rise close to the "Tenderloin" district. It's close to Union Square alright, but it's also very very close to lots of shady places in town. The immediate neighborhood looked dirty. Overall, the hotel has received a nice face lift, but there are definitely some issues here: the water pressure is god-awful, the furniture - though stylish - looks a bit cheap; elevators can take awhile; and parking really sucks. Staff is nice, but I frequently overheard casual conversations between the bell staff and the front desk employees (subject was usually cars) and some comments from the Maintenance crew (about leaks). The restaurant is great. Loved the bar! Very busy, too, so make sure to call ahead for reservations. 
Stayed at the Grand Hyatt on Union Square with my sister for a fabulous weekend 9/25/08-9/29/08. It is conveniently located close to Union Square shopping, the Mason St cable cars and the streetcars on Market down to the wharf. The hotel was very nice. The accomodations were clean and comfortable. There was individual air/heat control in the room-not one of those awful noisy wall units. The concierges were amazing. They knew the best ways to get around. They recommended a wonderful Hop-on/Hop-off tour of the city with the tickets good for two days at a very reasonable price. They recommended a fabulous little Italian restaurant "Fino" about 2 blocks walk away and made the reservations for us. They had an appropriate solution to any question or challenge we presented them. They went above and beyond the call of duty in all things. The staff in the breakfast area were very accomodating also and made sure our needs were met in a timely manner. Housekeeping was superb-when asked to bring an extra towel, they were there within 10 minutes. I would certainly stay in this wonderful hotel with this fabulous staff again. As a matter of fact, I am trying to talk my husband into a trip there next year. The beds are comfortable with down comforters and plenty of pillows for all tastes.We were hesitant based on some of the previous reviews. Once we realized that some of these reviews were 3 to 4 years old and when we saw the hotel and the quality of the service, we were sure we made the right choice. 
We visited the Mandarin Oriental the first week of October. It was our first trip to San Fran and without a doubt will definitely return to both the city and the hotel. We don't even want to consider another hotel.We had a Bridge to Bridge view room (worth every penny) with outstanding views of Golden Gate Bridge, Bay Bridge, & Alcatraz. The bathroom was large with beautiful tile and really nice amenities (scale, slippers, Frette linen hand towel, nice size amenities, & where else do they give you a loofah sponge with bath gel?) The service was very good and prompt; staff was friendly. The welcoming tea service was a very nice touch and the maids always offered lots of bottled water. The decor had an Asian influence which was nice for a change, and it wasn't too overboard. Can't wait to return. 
We spent the weekend at the Westin St. Francis. We arrived at the hotel via BART from SFO, it is only a short 3 block walk up Powell and if you are looking to save a little money riding BART is not a bad option. Once at the hotel there was a short check-in line, but there was an employee greeting people in the line and thanking them for their patience. Once thru the line we were quickly checked in and head up to our room on the 26th floor. It is definitely worth the little extra for a higher room because of the view, but mainly because of the glass elevator ride each time you go to and from the room. The room was a nice size and had a flat screen TV (with actual HD programming) and of course the heavenly bed was great. We used the concierge a couple of time and Glen was great giving suggestions for things to do and places to eat, and remembered our names the second day we saw him. However one of the other concierges was not as friendly and he acted as we were inconveniencing him with numerous questions. The location is great right on Union Square, close to shopping and adjacent to the cable car line. If you are spending multiple days get the MUNI 3-day pass it is only $18 and you can ride the cable cars, electric street cars and buses as much as you like during the 3 days and save some money, as it is $5 to ride one way on the cable car. 
My wife and I took two trips to San Fran in 2004 and stayed at the best western both times. The first was for a week in January. The hotel location was great. We flew in to San Fran airport, took the BART downtown, and then took a cable car to a stop 1 block from the hotel. We didnt have or need a car so we didnt have to deal with parking a car I believe it is $30 a day-- par for the city. The hotel is clean and neat, our room was clean and comfortable. If I had to be critical the room could use a little updateing, but not a big deal. The front desk was friendly, however not terribly knowledgeable--I would assume high turnover. The location is great, if your an active person you can walk everywhere from this hotel, in fact we took a long run up the shore --crissy field and accross the golden gate bridge. North Beach starts a block away and heads north, we skipped the touristy fishermans warf area. Restaurants are everywhere, however we did not eat at the Tuscan restaurant in the hotel. As far as convenience--the cable car stop is 1 block away and that along with the outstanding bus system will get you everywhere you need to go. We plan on visiting the city often, and we plan on staying at this location for the foreseeable future. 
Our recent weekend stay at The Palace was a mixed bag overall. Here's my take on the pros and cons of this hotel:Pros: Central location is fairly handy, lobby area was quite classy and beautiful, room nicely appointed/furnished, great view of Market street from our large window that opened, nice linens, superb showerhead, valet parking was VERY quick and the housekeeping staff was exceptionally friendly. Pool/spa area on 4th floor looked nice though we only walked through to take a peek. Cons: Standard room was quite small -(common in S.F, I know) a nice chair with ottoman was so close to bathroom door you usually bumped right into it on the way out, vanity area was very small - just a very small amount of room around sink in bathroom, awful hallway noise after midnight - could clearly hear people talking in the halls and a couple of slamming doors jolted me awake more than once during the night, price was a bit steep at $199 per night and the buffet breakfast in hotel was outrageous at $21.99.Overall, a classy yet overpriced hotel for what is delivered. I have definitely stayed in less expensive hotels in S.F. and was much more satisfied with my overall experience so I will not be returning to The Palace unless someone else is footing the bill. 
A lovely boutique-type hotel 3 mins from Chinatown, Nob Hill right next to the Hyde-Powell cable car stop. Was here for 3 days on business and got upgraded to a suite (room 301). Great space and a gargantuan bathroom. Hotel staff were wonderful, pleasant greeting from door staff through to the cleaners, really top notch. They couldn't have been more helpful.The hotel is very central and on my one day off, was a great starting place to walk through Chinatown to North Beach and Fisherman's Wharf. Room itself was clean, tidy, well decorated and the bed was fantastic, if I could've sneaked it out of the room and to my house, I would have. Would definitely come back again. 
I attended a conference in town and stayed here. Initially, I was going to stay at a different hotel in Union Square, but I'm so glad I chose the Hilton instead! I got into town early and I was able to check in early. The service at the front desk was prompt and friendly. I was given a room on the 22nd floor. The staff were helpful in guiding me to the nearest MUNI stops - there is one a short walk around the corner of the building. This hotel is located right in Chinatown and close to the Financial District. It is a nice 10 minute walk to the nearby Embarcadero Center (where you can go shopping). This hotel is about 15 minutes from the SF airport. The room was very clean and I was very impressed with everything. The bed was soft, as were the pillows, and the comforter. I wish my own bed was as nice! The towels were fluffy and the bathroom had Evelyn Crabtree amenities. When I left the hotel and asked for a cab, the staff were prompt with getting me one. They went out in the streets and hailed each taxi that drove by. I had a very nice time here and would definitely stay here again on my next visit. 
The rooms are compact but well organized with very comfortable beds and pillows, good lighting and adequate storage. There is a flat screen TV and free wireless connection in a spotless, modern setting. The bathrooms are well appointed with Aveda products. The water pressure seemed weak, perhaps to save water.The windows do not open which is a drawback when you just want fresh air. Although the AC/heating system worked well, it was very noisy. Also, avoid a room with an adjoining room door. The doors are not very soundproof, but the efficient staff moved us right away to a quieter room. We also prefer the rooms facing the street than some of the rooms that have the wall of another building as your view.The buffet breakfast was disappointing and boring. Better to get a rate without breakfast and eat elsewhere (french cafe across the street). Also, the gym is very small and claustrophobic.In many respects we prefer their sister hotel, but the hotel's LEEDcertification and emphasis on sustainability is very appealing. Hopefully, it will become the industry standard. Overall, the staff was very helpful and friendly making our stay enjoyable. 
We have just spent 4 nights at the Handlery hotel in the Club section overlooking the pool. The king room was a good size for the two of us and the bed was comfortable and pillows soft. The bathroom was clean I always like to see really clean towels which they were. A small downside was that our room (316) was a little too near the elevator and although there was no noise from the elevator itself there was from guests coming and going at early/late hours. Staff made us feel at ease and answered all our enquiries and requests quickly and were very helpful. We ate both breakfast and dinner in the attached Daily Grill and were not disappointed by either the prices or the quality of food served. The pool area is a lovely sun spot and the pool was warm to swim in. Altogether a very nice hotel (Club Section) with helpful and willing staff. Would stay again if visiting the Union Square area again. 
This is a very modern "Green" hotel - rooms had separate bins for bottles, paper, trash, etc. Everything seemed very clean and well maintained. Front desk staff were friendly and attentive. Beds were very clean and comfortable, especially with the down comforters. Housekeeping staff were almost a bit too attentive (just be careful when using those "Do Not Disturb" cards - one side says "Please clean room early!") Hotel itself is VERY small - lobby has no lounge area, just the front desk and the restaurant. Rooms also have dvd players, which I wasn't expecting. Free dvds are available for rent if you ask at the front desk - not a huge selection though. Room service is extremely expensive for what you get - I would not recommend that. Otherwise, hotel experience was generally good. 
What a wonderful hotel. My husband and I were from the San Francisco area and recently moved to Hawaii. We were back for the holidays and stayed here right before Christmas and we loved it! The staff were so pleasant and greeted us each night when we came in. We felt like they went above and beyond to be pleasant. The location is close to all, near Union Square and close to good restaurants. I will definitely stay here again. 
I LOVE this clean, economical, funky hotel in the Marina District! The property is cool, the neighborhood is fantastic (short cab ride to any attractions you can't walk to, but you can walk to plenty!). The front desk staff make the Del Sol the BEST choice. They'll set you up with all the info you could ever want, from practical needs like laundry and dry cleaning, to day trip ideas/restaurats/bars that aren't in the guide books. They all go above and beyond to ensure a great stay. Frasier, in particular, is knowledgeable,friendly and super helpful - he's always a star! I discovered the Del Sol over a year and a half ago, and have been back SEVEN times since then. I'll never stay at another hotel in SF. FREE PARKING - that's unheard of! My only advice for making a good stay even better is to bring earplugs if you'll be there on the wkend, but that's good advice no matter where you're staying. 
We have just return from our stay in Omni. Hotel was beautiful. Service was unbelievable. Bathrobe and slippers were provided. Everyone was extremely friendly. Very convenient location, in front of the cable car line, but very quiet on the weekend. We walked to Chinatown, the Coit Tower, Pier 39, Fisherman's Wharf. You can also take a bus to all the tourist attractions. Great shower in the bathroom. Loved our stay. 
I was travel to SF for business for a few days and vacation for the last few days. I had a few friends meet me up there and I was excited to stay at a hotel that I thought would live up to all the standards of a 4-star hotel.Room Quality - horribleWhen we arrived in on our floor, we were disappointed to find the hallways had a musty odor. We figured it was an older property, so we looked the other way until we arrived in our room only to find the same. The room smelled very musty and the carpets looked horrible. Our view of what they call a "courtyard" is a view of the roof with some astroturf looking material. The bathrooms were not the cleanest and very small. And if someone can tell me why they would even leave the 1970's TV in the already small bathroom, is beyond me. The room is very outdated, with what seemed to be Hawaiian headboard, flowery-printed drapery, and asian lamps and pictures on the wall. I've seen nicer rooms at college dorms. The beds were very uncomfortable and it seems that the mattresses were extremely old (perhaps purchased at the same time as the TV in the bathroom!). I shared a bed with my sister and the bed was so saggy that we ended up rolling into the middle of the bed - making for an unpleasant evening with a lovely backache to start off the day. They did have the feather-down comforter and pillow, but that can only do so much.Poor customer service - horribleWhen I arrived at check-in, no one even greeted us to check in. I had to ask the person at the front desk for some assistance. I received a $500 Marriott Travel Card for recognition from my employer. No one on the front desk staff new how to process this card. They then tried to call the number on the back of the card to verify that I really had a $500 balance on the card. There was woman who worked at the front desk who assisted me after the initial person didn't know what to do with the travel card. I can't remember her name but she had big glasses and short spiked grey hair. She seemed impatient not only with me, but with the front desk associate who originally assisted me. I mentioned to them both that I had received and used these travel cards in the past and how they were processed. They continued to tell me that's not what they do, and then told me I would need to surrender the travel card. My two nights stay would not total $500, so I questioned why I would need to give up my card that would still have a balance remaining after my stay. Again, the front desk staff didn't know how to handle this and instead tried to credit my room with $500. After my apparent frustration, they called the manager out and he wasn't quite sure how to handle it, but said if there was a credit balance, he would just credit one of my credit cards or send me a check in the mail. I knew this was probably not supposed to work that way, but had already stood at the front desk for 15 minutes and did not want to debate with them any longer. About 15 minutes after arriving in my room, I received a phone that I needed to come down to the front desk and pick up my travel card. I went back down, picked up my card. The next morning, the message light came on, and it was the front desk telling me they needed to see me because they didn't properly obtain a credit card at check in. This was all extremely frustrating as I tried to handle all of this when I originally checked in. I had 2 guests with me, and I can honestly say that we will never stay at this property and perhaps a Renaissance property again. I also called for a wake up call, and thought I would take advantage of the complimentary hot coffee and hot chocolate service that came with the wake up call. We received the complimentary beverages 30 minutes before the 9 a.m. wake-up call (only because my friend heard them through the paper-thin walls). When the beverages arrived, coffee and tea had been delivered. We had requested hot chocolate, so I called down to the front desk to inquire about this. They said they had me down for tea. I informed them I specifically asked for hot chocolate as I do not drink tea. Their exact words were in a very abrupt and rude voice, "Well it says here you requested tea." I very politely informed her that I had requested hot chocolate and wanted to see if we could have some sent up. Her response to me was, "You can't have this unless you request it the night before." I then told her that I had requested this the night before, that is how I received this service in the first place. She then sighed and said she would send some hot chocolate up. The concierge staff was rude and didn't even want to try and help us. I must say however, the driver with their complimentary car service was the only highlight of our stay.I definitely would stay far, far away from this property. Thank goodness I didn't really have to spend much time in my room during the day. It really is a depressing room. Its too bad, as I stay in Marriott properties at least 15 times a year. The location is great, but too much of a sacrifice in my mind. 
I stayed at the Mark Hopkins Hotel for 7 days last July and I had a wonderful time. The service was excellent, room service was great and the food was so good. My Mom always say "You get what you pay for." That's exactly what you'll get at Mark Hopkins. You pay a higher price for an excellent hotel stay. You will not be disappointed. In fact, I have made another reservation to stay at this hotel while I am in San Francisco for business. I don't think I can ever stay elsewhere. I highly recommend this hotel. 
This is a beautiful hotel, befitting its name. We parked at the Walnut Creek Bart station on a Friday ($1 for the weekend, and $8.50 round trip) and took Bart into SF; the Palace was less than a block from the Montgomery station. The history of the Palace is explained in little exhibits throughout the lobby. We found the room where President Warren G. Harding died when we went to get ice. We didn't eat at the Garden Court, but it was very lovely to see so many people enjoying brunch there Saturday, such a light and airy place. We had a great crab cake at the Pied Piper Bar with our wine Friday evening before setting out for our evening's entertainment. Although we were staying for a $139 rate, offered by the hotel on the Internet, the check-in and service were superb, as was our room - very quiet and comfortable. We have used promotional rates at other supposedly fine hotels in SF and have been stuck by the elevators or ice machines, but not here. 
This hotel is in great location close to Union Square, and all the major shopping areas. The employees are attentive, friendly and provides excellent service. And the room is very clean with nice amenities. Strongly recommended for leisure or business stay. Cheers 
The Palace Hotel is a lovely building with beautiful public spaces. The rooms have high-celings and nice (if a bit worn) empire furniture, but they don't seem as grand as the rest of the building and they don't live up to the Luxury Collection expectations I had when I checked in. The service here is merely adequate, not bad, but not really good either. I was, frankly, surprised, as my experiences at other Luxury Collection properties have all been marked by very good to excellent service. My stay at the Palace (earlier this month) was fine, but I doubt I'd stay here again. I would suggest Starwood either rebrand this hotel as a Sheraton, or work with the hotel's owners to freshen the rooms and revitalize the service. 
Stayed here for four nights on business last month and it was a pleasant although not perfect experience. Location is great, right next to Chinatown and close to Union Square, lots of places to walk to for food and coffee.The room was good, got upgraded to a superior king with a view to Bush street. Room was very quiet, bed and linens were great, loved the recycling bins right in the room too. The bathroom was large and laid out pretty well but I prefer more water pressure in the shower, I have long thick hair and it felt like it took me a half hour to wash it! Loved the EO products provided, especially the grapefruit mint glycerin soap. Would have preferred to receive USA Today rather than the local paper, and never saw the USA Today available in the lobby as was mentioned in the room, but oh well, that's no biggie.Fitness center had nice machines but there are only three (!) - one bike, one treadmill and one elliptical plus a small area with a mat and an excercise ball. I know it's not a big hotel but IMO there should be more machines available, a minimum of two treadmills and at least some free weights. Also thought it was gross that there was no sanitizer to wipe the machines with - yuck. Luckily, there is a lot of cardio available from the city itself :)Did not have room service since there are so many options nearby - Starbucks kitty corner from the hotel, Working Girl's Cafe going the other way (awesome place) and Cafe Amici down the block (wouldn't really recommend that one). Favorite restaurant of the trip? Capurro's down at the wharf - great seafood, pizza and steaks, awesome happy hour and fabulous service. We liked it so much we went there three times in four days! Had lunch at Nonna Rose down by the wharf and liked it alot, and went to the trusty Boudin for tasty and inexpensive food too. Also went to the Irish Bank Bar and Restaurant which I would never recommend to anyone - horrible food, service and the place was dirty. Two out of three of us got a stomach ache after dinner here. All in all, I would choose to stay at the Orchard Garden again. It's not my favorite hotel but it certainly fills the bill for a business trip. 
The staff and rooms here are great. We spent Sunday, Monday nights and a Friday night. The rooms are not huge but definetly big enough for us. They are clean. Our only complaint was the noise level at night. The hotel is located right on the highway leading to and from the Golden Gate Bridge. The traffic noise in the front of the hotel was very loud on Sunday and Friday nights. Also if you call the hotel you can get a better rate (for us $25/night) then if you go through one of the web sites. Overall it was a nice experience and a very clean hotel with great staff. 
spend 4 days there for business. try to get a room with a view over the bay: I was overlooking Alcatraz Prison! the hotel has a great history as it is probably one of the first luxurious hotel of SF. Many famous people, from US president to actors came there. You feel the history with the rococo design. a bit kitschy but perfect for a romantic stay and great if you like this kind one hotel which reminds you the French Riviera. The staff was very helpful. the rooms are big, bathrooms nice with bath and shower, 32 LCD TVs. the lobby is huge with lots of private space if you need to meet people. There is a bar where you can have a big breakfast in the morning or have a drink later in the day. there is also another bar in the former swimming pool with an Tahitian theme where you can have cocktails or diner. didn't try the food but the cocktail were good (and pricey as it is a first class hotel). the gym is ok but you have to pay, sthg like $10 or $15/day. the hotel in on top of a hill so if you are a lazy type person you will have to take a cab or the tramway to come back or find another hotel downtown! it s a 5 min cab ride to go downtown and there are always cabs waiting at the entrance. the concierge has great restaurant recommendations. indicated me an awesome tapas place in the Spanish area. I would definitely come back even if they lack a pool....(I was there in the winter so not so inconvenient).last thing: have a drink in the hotel next door, in the tower: great view over SF 
The location is good, close to pier 39 and to the cable cars stop. The room was ok with comfortable beds. The car parking is very expensive 49$ per night . We felt that it was a rip off and they should have reduced the rate for hotels guests. There is a public car park near by that charges 25$ per night. Not sure that we would stay there again. 
This hotel was absolutely horrible! I always read trip advisor before staying at a hotel. However, considering we were in San Francisco for a cheer competition, we thought it would be in our best interest to stay at the Whitcomb with the rest of our daughters team. I just could not take it! As we checked in , I thought to myself that the hotel did not seem too bad, the lobby was descent. But oh my goodness....when we went upstairs, it was terrible. I never stayed somewhere like this! The rooms and beds were so small, I wondered how my 6'2" husband would fit in these beds. The shower area was just disgusting! And the smell was just undescribable, it sort of smelled like mildew. I literally began to fell nauseated. This hotel needs to go under serious renovations. I do not recommend this place to anyone. We stayed in this room all of 2 hours and went to the Hilton approximately 5 minutes away. The rate was only $20 more a night. Well worth it! The Hotel Whitcomb has given me a new appreciation for nicer hotels. This website is an awesome source for information concerning any hotel. 
Great setting at the end of the wharf (so your not in the midst of all of the craziness associated with the shops/bars). Very close to a lot of things....and reasonable cab ride to any SOMA, Marina, or Pacific Heights restaurants you may want to try out. There is a Starbucks at the back of the building....just in case you like a quick cup of coffee to help you get your day going. No complaints - really happy with what this hotel offered for the price. It's not the Mandarin Oriental or Four Seasons (these would be 5 star, excellent hotels) - but it is a quality 4-star hotel that allows you to start your San Francisco visit off on the right foot! We ventured off to Sonoma, Muir Woods, Sausalito, Alcatraz, SOMA/Mission District, and Pacific Heights...we never once felt inconveniences or let down by our hotel - the guys at the front door and front desk are very friendly and helpful as well. 
Our room was very clean! The beds were really comfy in my opinion with goose down pillows and the sheets were changed every day! Our room was on the 16th floor, which I really LOVED! The view was awesome at night and during the day. The flat screen TV was a nice bonus, too! The bathroom was very clean as well. The hotel was awesome in regards to keeping the noise level down. It felt like we were the only ones there. So quiet and peaceful; the Japanese style sliding doors that covered the glass doors that led to the balcony allowed for virtually no light to peak through so it was very dark at night and kept noise out of the room from outside. The neighborhood seemed very safe. Overall, we really liked this hotel. My two kids and husband enjoyed it just as much as me! I would definitely recommend this hotel again. Just don't pay their $35 a night parking for valet. There is a parking garage adjacent to the hotel for $16 a day, but you have to pay to go in and out. Just park along the street during the day and pay $16 overnight. 
I just completed a 13-night stay here while I was in San Francisco on business. The original reasons I decided to stay at the Diva were the 10,000 frequent flier miles my airline was offering for the stay, and the free wireless internet service they offer in all the rooms (if you have a laptop). While the internet was nice and convenient and I was happy to get tons of airline miles, the hotel itself left a lot to be desired. The floors creak like you wouldn't believe, and when your "neighbor" takes a shower at 6 AM it sounds like a loud freight train, making it impossibile to sleep. Speaking of 6 AM, I must mention the morning they gave me an unrequested wake-up call at 6 on a Saturday. A SATURDAY. The one morning I was able to sleep in and they screwed it up. The room and the entire hotel had this really strange odor which never really went away the whole time I was here, and the TV had far fewer channels than practically every hotel I've stayed at before.The excercise room was okay. Nothing special but it had everything I needed (treadmill and stairmaster) so I can't complain too much about that. As I mentioned, the in-room wireless internet was nice but it sure did break down a bunch, at least twice a day. It was always back up and running an hour or so later, but still an inconvenience. I should also mention that the room was pretty quiet (besides the creaky floors and loud pipes), since they gave me a room that faced the "courtyard" instead of Geary Street, but I've heard it can get really loud if you get a room facing the street so definitely keep that in mind if you decide to stay here.The only reason I give the hotel 2 dots out of 5 instead of 1 is due to the free internet as well as the decent location. The hotel needs a major overhaul, and I seriously doubt I'll ever stay here again no matter how many miles my airline offers me. 
I have stayed at this property several times on business trips when I had a limited budget. Since I am working, I do not spend too much time in the room. Every visit, I have found the staff to be very friendly and helpful. If you take the right exit from BART, the Hotel entrance is just steps from the station exit. It is also a few blocks from Davies Hall, where the Symphony plays. The down side of the location is that this is not a great section of Market and most people probably will not feel too comfortable walking at night. So, take BART or the ample public transit. The hotel is nicely kept and clean. The building has some interesting architectural details. Still, it is an old and somewhat tired property and some of the remodeling is not the best. Same for the fitness center -- the room and equipment are older, but meet my needs. The food is good, but overpriced. If you are bothered by traffic notice, ask for a quiet room in back. The rooms in front overlook Market, which is a busy street. The staff, the price and the BART station make the difference for me. 
I have used trip advisor for several trips now and I have not been disappointed. I have found that you are the best source to find a hotel. My family and I were traveling to Yosemite and decided to stay three days in San Francisco. It was a hard decision to make but after reading your reviews decided on the Pan Pacific in San Francisco. What a wonderful decision. The hotel' s location is great -- it is within walking distance of many many stores/shopping. It is a short distance (5 minute walk) to the cable cars, Chinatown (walking distance a little longer), if you are renting from Hertz I believe they will do that for you (at least I know they will return the car for a $5 fee), and many other restaurants for breakfast, lunch and dinner. They are also close to several drug stores and mini markets. The hotel is beautiful inside and the rooms were roomy for 2 adults and 2 children with 5 pieces of luggage. The service and concierge were exceptional and went out of their way to do extra things for us. I cannot say enough about this place and the people who are working there. After going to Yosemite and several others places we needed to return to San Francisco for our return flight home and wanted to stayed again at the Pan Pacific which we did. The concierge printed our boarding passes for our airline and even arranged for a cab to be downstairs at a certain time to take us to the airport. This hotel even offers free car service during certain times of the day and several times instead of a cab they offered us the car for our own use. We loved this hotel and its location and would definitely stay here again. Finally, although a little more in price I was able to go on the Pan Pacific web site and get an internet special for several nights. Even if you pay a little more for this hotel -- you get what you pay for! 
Stayed at the Chancellor recently for 3 nights. What a find. Can't beat the location. Staff very helpful and the suite we had on the 14th floor was great with 2 bathrooms and a great view. Our room wasn't ready when we arrived so we went down Powell for a cafe lunch. We're pretty low maintenance hotel guests as we prefer to do our own research on sightseeing, restaurants, etc but everyone at the hotel was pleasant from Alice in housekeeping to Matthew who helped us with luggage at check in . For a hotel that's been around since 1914, the Chancellor has been kept in good condition and has a comfortable, quality feel to it. Don't know what the other reviewer meant by thin walls, but we didn't hear a peep from any other guest.  Rooms are updated as well with flat screen TVs and free wireless internet. Can't wait to return! 
We moved here after an awful experience at Hotel Monaco and were grateful to get in for the three nights we stayed. The hotel is located in the middle of SF on Market St, which was very central for all of the sights and good restaurants. I'm sure there are other more trendy areas of SF to stay, but this was ideal for getting to all the places we wanted to. Service was impeccable and reliable - all our requests were accomodated and we were shown a couple of different rooms on check-in. We found Market Street typical of SF - quite noisy - and it was nice to be 10 stories or so up - good view and relatively quiet. Rooms are not the most impressive of the FS I have stayed at but decent size and very acceptable. Public areas nice and bar okay but nothing special compared to other FS. Concierge hugely helpful and everything felt relaxed - what you pay for with FS. I'm sure there are plusher and more trendy hotels in SF - and possibly better value. But there are certaintly far worse in our experience and the FS did everything it says on the tin. You simply don't have to worry about poor room, poor location, poor service or stress. Solid but expensive - but you won't go far wrong. 
Location in Japan Town was excellent and close to great food and culture. Hotel was OK but nothing out of the ordinary. Lobby and Garden were as described and quite beautiful but the rooms were basic and standard at best. My number one complaint was the popcorn ceiling. Really?...in this day and age? Scrape that old stuff off! The bathroom perplexed w/too many doors that actually hit each other if opened all at once. The restaurant had great decor but the Sunday breakfast buffet was forgettable. $18 dollars for powdered eggs? Luckily, we were there for the City and not the Hotel. But, would have liked to have been 'Wowed'. One last thing...the advertised 'welcoming tea' was non-existent. :-( 
I stayed at Hotel Vitale for a bachelorette weekend and it was wonderful. The service, decor and beds were awesome. The staff was at our beckon call and we loved sleeping in the beds!! The hotel was kind enough to give us a bottle of champagne and a tray of gourmet cupcakes for the group which was super sweet. We loved the rooftop terrace (what a view!) and overall the hotel was great. Overnight parking was $$ at $40/night but that was my only complaint....we went to the bar in the hotel and had a lot of fun there as well. Next time I go to this hotel, I am going to do a more romantic trip as the hotel is good for both scenarios...great stay overall. Thanks Hotel Vitale! (more specifically Nicole Muller) 
Loved the location - so close to Union Square and you can walk to so many key locations. Loved the authenticity - felt like I was part of the history of San Francisco. The hotel is old but it was clean, the bedding was fresh and the bathroom sparkled. Loved the service - the people at the desk were helpful and went out of the way to ensure we got everything we needed. Loved the free breakfast and wine reception - the free breakfast was a great way to save a bit of money and the waffles were great - the wine reception helped reduce our wine bill at dinner and was a great place to meet others and share the day's experiences. Loved the price - the hotel honoured a great deal that was briefly available on the internet even though I had already booked our rooms. $110.00 U.S. a night. Only problems - there was some work being done outside our rooms during the day which was a problem for those trying to get a catnap in late in the afternoon prior to going out for dinner. As well, we were there during an unbelievable cold snap and gettingthe temperature just right in the room was a bit difficult given the age of the hotel.  Cheers 
Exceptional service. The concierge will respond to your every request very promptly and eagerly. I was very impressed with how they responded when I asked if they could get a rental car for me. Within 20 minutes there was one waiting outside the hotel and I just had to sign the contract and take the keys. If you like to not have to lift a finger when you are on a vacation/getaway, this is a great place to stay. Also very clean and comfortable room with a great view. 
I was traveling on business but with a significant other, so this trip was as much a vacation as anything. I booked this hotel on Priceline for a quarter what it was selling for on the open market. From what I can tell Priceliners usually get a very cramped room with no view in the "old" section. That was still fine with me, as the spectacular location, gorgeous public spaces, fantastic staff, and Heavenly Bed and Bath were good enough for me. And regardless, for about $60 a night they would have upgrading into the newer section (still a good value). We checked in late and, I'm assuming as a result, were given an upgraded room in the "new" tower on a high floor. It was magnificent. Spacious, clean, modern and with great views of San Francisco... it transformed out trip. As I mentioned, all Westin rooms (including this one) had wonderful beds and bathrooms. The front desk staff was friendly and more importantly polished - something I find less and less of these days. The room service, cleaning staff, and doormen were all excellent as well. I find the reviews complaining about extra charges at a four star hotel a little lame. It is, in fact, really annoying to pay high fees for internet, the business center, parking, fitness, breakfast etc. However that high end hotels charge for these services is no secret - avoiding them is a big part of why so many business travelers stay at places like Courtyard or Hilton Garden Inn. While those hotels might be a better value, they simply cannot touch the heritage and, frankly, class of the Westin St. Francis and its staff. They actually succeeded in turning a hotel stay into a memorable experience for my partner and me - something very hard to come by for otherwise budget travelers. 
We recently enjoyed a weekend stay at The Fairmont San Francisco through Disney Vacation Club points usage. As a quintessential San Francisco property, there is much to this property as well as nearby.We stayed in room 590, the Dunkirk suite. It is a corner accomodation with great city views. It is well appointed in the classic sense; elegant Napoleonic decor along with modern touches like large flatscreens and two full baths. Along with numerous lounges and restaurants, I would recommend the Tonga Room. It is a Polynesian themed lounge and restaurant replete with thatched roofs, tiki iodols and rain falling from the ceiling accompanied by thunder from the loudspeaker. A true nostalgic experience!This hotel is ideally situated at the intersection of two cable car lines, and walking distance to Chinatown. It boasts an enviable location atop Nob Hill, and the service aspect from the staff is one of total service.This hotel is ideal for couples or families on a holiday, all the way to conventions. As it is a classic hotel, it will not have all the wired amenities of newer properties like a W Hotel, and Nob Hill is a bit far from the airport or Silicon Valley. However, if you enjoy classic hotels, this is among the best. 
Yep, I have to agree with all those folks who gave the Castle Inn 5 stars. Spacious rooms, clean and tidy, and modern furnishings in excellent condition. No noise or security problems. Central location in a decent neighbourhood, and pretty close to just about anywhere you might want to go. Walgreens just around the corner for all your bits and pieces, and you can catch the 49 and 47 buses (to get you to Market Street) two minutes from the hotel. Very friendly and helpful folks on the front desk. And very reasonably priced. Overall, excellent value for money and highly recommended. 
Hotel is close to China town and Union Square, a little further walk to Fisherman's wharf. Cable car stop just outside. Room was amazing. Beautiful views of the city. Bathroom was luxurious. Service was outstanding. The slightest request brought swift and curtious responses. Only thing was the dining room was closed when we arrived at 6pm for some reason, and valet parking added $50 a day to an already expensive bill. 
We stayed at this hotel for two nights while recently in San Fran. Be warned the photos you see of this place on the web and in magazines make it look A LOT nicer that it really is. Art hotel, sure. Boutique hotel, noooo way!Rooms are surely individual and uniquely painted, but that is all that they have going for them. Contemporary beds and the room furniture were nothing more than plywood construction w/ a nice coat of black paint. At least our chair was from Ikea. The carpet is dingy + we wore sandals the entire time for fear of foot-born illness. There was graffiti on our toilet seat. Sick. I can't imagine what it would have been like had we not splurged for the private bath.Worst of all...I woke up in the middle of the night w/ really itchy legs. After being awakened at 6:30 am by someone using a saw in the building next door, I noticed my calves and thighs were covered in bites that i didn't have prior to getting into be there. Bed bugs to the max!!! We found the staff to be quite unhelpful and not friendly. They seemed like they just don't want to be there. This place is totally a hostel in disguise. Setup and facilities aside, be aware of the lack of cleanliness. Take your money + go elsewhere. 
We had a wonderful time at the J.W. Marriott. The staff was top rate, very attentive. For e.g., when we checked in, the computer showed our room was not ready but the staff went to the room personally to check on it and found that it was ready, saving us the wait. I asked for extra hangers for the closet and they were delivered in a matter of minutes. The hotel is in a nice location, and has great amenities inc. their concierge room. We stayed in a room not yet renovated, but still very clean and pleasant. 
A friend and myself visited San Francisco for 4 days. We booked rooms at the Whitcomb through Orbitz and had a very reasonable rate for staying in the City. The hotel is classic and the rooms were quite nice with high ceilings and fully furnished. The bathrooms are huge. It is an historic hotel and with that you would expect high ceilings and larger rooms and that is what you get. At check in, I requested rooms at the front of the hotel overlooking Market St. I am so glad I did that. We both had rooms with a view of City Hall and at night it was wonderful to have this view. As is typical of older city hotels, this hotel does have rooms that overlook nothing or a wall. Always ask for rooms at the front of the building. The Starbucks in the lobby is quite nice and the service is totally fast Starbucks. Other people here have reviewed this hotel and complained about the homeless population around the hotel. Well, guess what? There are homeless everywhere in San Francisco, this is NOT a reflection of this hotel. The neighborhood is safe and equal to any in the City. The transportation outside the front door is wonderful, you can go ANYWHERE in the City from this hotel front door. My encounters with the concierge desk were wonderful. They were friendly and quite helpful, AND they knew what they were talking about. There was no "Hmm, I don't know". It was like staying in a hotel in Europe for me, the hallways were huge, so old style. And the elevators were there in seconds. They all worked and did the job well. The staff was friendly and helpful. Thank you for a nice stay. Only problem I could come up with is that the internet service seem to be overwhelmed, so slow to download, but that is the fault of the service that they contract with, they could try another service. And I was on the 6th floor and the ice machine was missing, so I had to hoof it to the 5th or 7th floor for ice. But maintenance is maintenance. 
My stay at the Hotel Adagio provided me with the opportunity to experience the best of San Francisco. Within short walking distance to Union Square, excellent dining, shopping and theatre Hotel Adagio is a wonderful retreat. It's spacious rooms, wonderful views, hip decor and professional, friendly service make it hard to leave. The atmosphere at Cortez, Adagio's restaurant is fabulous and the food even better. I look forward to my next visit! 
My boyfriend and I stayed at the Nikko July 4 - July 8. The price on Expedia was a better deal than what the hotel's website was directly offering so I called Nikko and they matched it. Upon arriving we checked in and were immediately helped by the very friendly staff. No lines and it took only a few minutes.Our room was 1523 and yes the room was kind of small but we were never in the room so it didn't matter. The bed was VERY comfortable and the flat screen tv was an added bonus. We didn't have a spectacular view but a hotel room isn't the reason we decided to come to San Fran. The bathroom is on the old side but served it's purpose fine. The only issue we ever had is that they didn't clean our room one day. We even called twice during the day and asked them to come clean it and when we arrived back to our room at 11pm it still hadn't been cleaned. But other than that, no problems.The location is absolutely perfect. Very easy to get to the cable cars and shopping. Taxis are always lined up on the street between the Nikko and the Hilton. We had drinks at Farleys across from Starbucks and First Crush which is on OFarrell and Cyril. Very dark and romantic and very nice service. We sat at the bar and saw a couple get engaged behind us. We never made it to Anzu although we heard it was great. Starbucks every morning and there is always a line but it goes very fast. Check out was very easy b/c we had no problem with our bill and could just check out through the tv. Overall, great stay! 
After months of research and obsessing over which hotel to book for our 15 yr. annversary trip, we chose the Westin St. Francis. We could not have been more thrilled! What a beautiful hotel. We stayed in a Grandview room in the newer tower rooms. To die for beds, awesome views and great room service. We ordered room service one evening and was delivered quickly and was DELICIOUS. For breakfast one morning, we ordered from the menu that you leave on your doorknob the night before and choose your delivery time. It was delivered right on time and was the best breakfast I have ever had! And the location is unbeatable. The cable cars, buses and BART are just short steps away. The hotel is really beautiful, convenient and safe. Take time to explore this historic beauty. I will NEVER stay anywhere else!!!TIP: You can walk to Chinatown or hop on the bus on Stockton Street. The 30 and 45 will take you to Chinatown, North Beach, Fishermans Wharf... get a muni passport for 3 or 7 days and ride unlimited rides on the buses, BART, cable cars and street cars. Alcatraz - Awesome, book tickets online if you can. Fills up fast. Bike the Bridge - If you are up to it. It is really a wonderful experience. The map is easy to navigate. Ride is beautiful and you ride a ferry back with you bike from Sausolito. If you eat breakfast out of the hotel, Sears Fine Dining is just up the street on Powell (Bkfst, Lunch, Dinner). There are several Lori's Diners up and down from the hotel. 
I stayed here for 3 nights on our trip through California. Overall, was very impressed with the Hotel Whitcomb, a beautiful building - must have been a very grand hotel back in its day. Yes, it has aged but they have done a great job at keeping it maintained.Rooms are a little small but the beautiful high ceilings certainly make up for it. Bathroom is also a good size and was clean and neat. Beds were super comfortable and big TV. Aircon worked well too!There is a good business center downstairs if you don't have a computer with you ($5 minimum for 20 mins), if you have a laptop, wireless in rooms works ok but can be a little tempremental.Really enjoyed our stay here, however, I would caution anyone travelling on their own that its not the best location to be roaming around on your own after dark. Its in a little bit of a sketchy area of town but the metro stop is literally right outside the door as does the F Line street car which takes you straight down to the Fisherman's Wharf. Location is very close to Union Square only about 5-10 minute walk and 5 minute walk from the Powell Street station where you can catch the cable cars if you want to.My only complaint would be about the restaurant (a little bit too up market for the location and bit too expensive), we are budget travellers (hence our choice to stay at the Hotel Whitcomb) and felt that food wise, it was a little more expensive then what we would have liked. Ended up having Starbucks breakfast most mornings and got Subway in the evenings (just across the road).Apart from that I would definitely recommend the Hotel Whitcomb for any budget travellers out there. Just be aware of the area you are staying in and take precaution after dark. 
I would recommend this hotel as a place to stay, it has really friendly, welcoming and knowledgable staff, is situated in a lovely part of San Fransisco and the room we had was perfect - clean, large and very comfortable - I loved the bathrobes !We arrived from the UK having been travelling for most of the day and it was great to get such a warm welcome from David at the front desk. Registration was carried out very efficiently and we were impressed with the spacious, clean and welcoming room we were given.We asked David for advice on where to eat and he gave us four recommendations, all of which we tried over the following couple of days - Max, Scampos (I think the name was) , Four Seas and Finos. The breakfast buffet was really good with a choice of cereal, croissants, bagels, pastries, yogurt, fruit etc. All of the staff were very friendly and more than willing to give us a hand with our luggage and order and hail taxi's for us The hotel is ideally situated in San Fransisco within walking distances of public transport and near some great shops. When we mentioned to one of the other staff that we were going to Macy's he gave us a 10% off voucher that proved very useful.If we ever come to San Fransisco again we would definately stay here and I have no problems recommending this hotel 
I used an online discount site (Priceline) and after submitting my request for a 4 Star Room etc I was assigned the Mark Hopkins. Only stayed one night as was in town for office party. Check in was simple (once you were able to get their attention). Since I booked through a discount site, had to call ahead and request double bed smoking room (not guaranteed) and that's the room I got. Sadly, I saw no difference between this room or one at a Hyatt. Actually, looked exactly like a Hyatt room. Was small and basic and a disappointment. Not that the room was awful, but should not be advertised as a 4 Star at all. Would not recommend if your looking for a 4 star room to spoil yourself or do something different, or are accustomed to 4 star lodging. Room service was good, food was delicious but also pricey. Two cheeseburgers with fries= 55.00. Went to the Top of The Mark (hotel rest and bar) for a nightcap but they were shutting down and it wasn't even midnight! Neighborhood is nice, but beware and either take the bus (1 California) or take a cab, because the hills are steep....very steep. Think mountain. 
I was traveling to San Francisco with my parents and we booked Hotel Drisco based on the great reviews from Trip Advisor, making our reservation nearly two months before arriving in SF. When we made our reservation we were torn between booking two separate non-suite rooms or the adjoining two bedroom suite. We ended up going with the two separate rooms because of the giant cost difference. When we arrived at Hotel Drisco to check in, we were told that my parent's room had been upgraded to a suite, however both rooms were located in the basement, down the hall from the service entrance, across from an ice machine and the breakfast room. Our windows overlooked the kitchen of the hotel and the rooms were very dark. Needless to say we were disappointed and considered switching hotels, however the desk staff was able to move us both into an adjoining two bedroom suite on the corner of the top floor. The new rooms had beautiful light, gorgeous views of the Bay and Alcatraz and it was like we were staying in a completely different hotel. We loved, loved loved our new rooms.The adjoined two bedroom suites are great if you're traveling as a group, however one of the bedrooms in these two bedroom suites has no bathroom attached. You have to cross the private hall (to which both bedrooms in the suite have access) to get to the bathroom. If the person staying in the other bedroom is not traveling with you, you could conceivably be walking out of your shower into your room and pass a stranger in the hall. It was a bit bizarre. I would recommend this hotel ONLY if you are given a room on the top two floors. It would be quite loud otherwise, and much less private. The only problem is, you are given no guarantees as to where your room is until you check in. It's a bit of a gamble. Also, beware. The prices of rooms fluctuate. When we were moved to the double room suite, the price we were quoted at the desk was nearly $100 less per night than what we were quoted when we originally made the decision to stick with the smaller, single rooms. That said, bathrooms in both suites and non-suites were beautiful and large, the breakfast were very nice, and Thanh (sp?) the bellhop/doorman was so kind and friendly. We loved the private, neighborhood feel of Pacific Heights. There are some great nearby restaurants (try Sociale) and the buses run frequently if you're wanting to go further afield. There's also a complimentary town car service running to Union Square every morning between 7 and 9, which is handy. 
I stayed at the Fairmont in San Francisco once before about eight years ago and had memories of outdated decor and paper-thin walls. I decided to give it another try for a recent overnight stay, enticed by a good rate, and was thoroughly impressed. Usually when I come into town I stay at the Campton Place hotel on Union Square, which I have always liked for being an upscale but smaller and more personal hotel with great value rates. While the location for the Campton Place is better (the Fairmont is at the top of Nob Hill and while it has stunning views it can be a bit of a hike to get someplace, or you need to take a taxi), I was impressed with the Fairmont this time around and would stay there again.I was given a beautiful, large renovated room on the 6th floor with a view of the garden courtyard and a distant view of the Transamerica Tower. There was not a problem with noise this time around and I did not hear anyone in the surrounding rooms. Room service was efficient and very good, and the quality of everything from the bed linens to the bathroom fixtures was very luxurious.Parking is expensive at $57 a day and I paid it because I needed access to my car for business appointments outside the city. If you can avoid it, you should, as getting a taxi was very easy through the nice doormen at the front of the hotel.The business center is accessable with your room key and has internet access, printers and fax machines. It has not been renovated like other areas of the hotel but I found it quite functional, albeit no frills. 
The Palace Hotel is a cool place. It has a grand elegance and appears to have history. The location was great for us. It is within easy walking distance to the Ferry Building. The staff was great and the room was clean and comfortable. Two things to know. The walls are thin. When the folks next door decided to watch TV at 11:30pm, I could hear every word (we had to get up at 4am for a flight!). Also, the charge to keep your car in their valet garage is $48 per night! They don't tell you this until they have possession of your vehicle. Beware! 
Hotel Drisco was two blocks away from where we were attending a 50th Anniversary Celebration and was a joy to come home to. We could not have been happier with the Concierge Marti, the front desk Michael and Bob who helped with everything. The breakfast was excellent and fully staffed. Everyone else has said it all. Top quality and fabulous staff. 
Traveled to San Francisco with my wife and friends. We all stayed at the Drake. We found this to be an extremely enjoyable experience and would recommend it highly to anyone looking for a unique experience. Yes the rooms were a bit small, but they were nicely furnished and comfortable. From our room we could see the bay and part of Union Square. We will stay here again! Our friends also enjoyed this hotel! 
My first impression was this place is beautiful. When I walked into the room, It was immaculate. It is the best and most beautiful hotel I have ever stayed at. Everyone was very courteous and charming. I definately would recommend to anyone to stay at Hotel Drisco and hopefully I will stay here again.