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First time Jetblue flyer

First time flying with this airline last week and it was one of the best flight I have ever taken. The airplane/seats are very specious, they offer in flight wifi and entertainment and the service I received from the flight attendants was top notch. Great job jet blue I will be flying with you again

JetBlue

trip_advisor

['Tangibles', 'Responsiveness']

Changing flights inconsistent policy

I try to fly out of Westchester when possible, knowing if there is equipment problems the delays could be quite long. This was just a weekend trip so I only had carry-on bags with me. My recent trip (Westchester to Chicago with connection in Detroit) I was able to switch to an earlier flight that had been delayed 4 hours. This switch put me in Detroit earlier than my scheduled flight. The gate agent was great and accommodating. There was no charge incurred for this change. This flight landed early in Detroit and I saw that a flight going from Detroit to Chicago had been delayed and just started to board. I hustled over to that gate (30 gates away) and asked the gate agent if there were seats available. I was advised that there were plenty of open seats but if I wanted to change flights I would incur a $75 fee. I explained that I had no checked bags and that I had upgraded to premium economy for every leg of the trip. I also advised that I was not charged in Westchester for the same change. He reiterated that if I wanted to get on board I now I needed to pay (which I did). Fast forward to the return trip through Detroit. I arrived at the airport early and the same situation presented itself. Another relatively empty flight was leaving earlier than my scheduled flight. I asked the gate agent if I could change to that flight and again, I was told they would charge me a $75 fee. I told the agent the earlier flight still had the same connection as my later flight. Since they had a fair amount of empty seats my giving up the seat on the later flight might be useful to them if they needed more seats. The agents response was they do not care if they have empty seats, if I want to switch they would charge $75. The flight itself was fine, the flight attendants were great on all the flights. As a business person I do not understand why there would be a charge if seats are available. To me, freeing up a later seat gives opportunity to sell a full fare ticket. An empty seat on a departing plane gives no opportunity for revenue and doesn’t create good will. The experience will not make me cease flying Delta but I will not go out of my way to choose it as my first choice airline. FYI, no inflight entertainment on the Chicago to Detroit flight nor Detroit to NY. Wifi also was not working in the second leg. Thanks Delta!

Delta

trip_advisor

['Responsiveness', 'Assurance']

Why do they have to stress me out like this

URL: URL Thumbnail: URL Images: URL

AirCanada

reddit

['Responsiveness']

Extra Leg Room in Premium Economy Was Well Worth It

Paying $159 to upgrade to premium economy was well worth the price. The extra leg room made the 12 hour flight far less onerous.

United

trip_advisor

['Tangibles']

Flight canceled last minute

My flight was canceled 3 hours before it was supposed to leave. I was on hold for over an hour (without speaking to anyone) before just deciding to go to the airport. There, I was given a refund, but they couldn't/wouldn't put me on any other flights. I had to go over to American Airlines and buy a ticket for myself, which (one-way) was more than the Allegiant flight originally was. NOT WORTH IT. I will just pay the extra in the future to fly with other better airlines.

Allegiant

trip_advisor

['Responsiveness']

No

Eh. Dont care about the price, I get that you have to pay extra for everything and honestly whatever, the flights alone are fine. But their covid protocols: terrible. No social distancing, barely saw hand sanitizer in the airport, the plane seating is TERRIBLE. Three to a row (during covid), people in front and behind. Money is more important than safety I guess. Hoping for a good and safe flight, I honestly trust the plane and pilot, but as a business (the seating, idk what to call it) they’re not someone I would recommend.

SpiritAir

trip_advisor

['Tangibles']

RN

Go somewhere else. Trust me. Rude employees and flight attendant. Not to me personally but just witness them being rude to others

FrontierAirlines

trip_advisor

['Assurance']

TRASH

Worst airline in history. Got to the airport but NO GATE?! Sat over an hour ON the airport waiting to get off

FrontierAirlines

trip_advisor

['NA']

Staff should be in Jail

The silly disgusting vile flight attendant who STOLE the passengers eye mask should be charged with extortion after offering sanctions for refusing to hand over PRIVATE property. The rest of the crew inc' supervisor should be charged too, for their participation. Would rather walk and swim than fly with this despicable company. You will never catch me on a JB flight.

JetBlue

trip_advisor

['Assurance']

Made reservations through JustFly but had to have United fix them

Made the reservations Feb. 2019 with JustFly. With the China Flu Europe will be shutdown past our reservation time. Tried using the JustFly web page to re-book for next year. The submit button is not working or JustFly web system is overloaded. I tried cancelling the flights on several times over a three week period without success. Finally called United directly and within 5 minutes everything was fixed. You may think you are getting a better deal with JustFly, but after paying their hidden fee and total lack of customer service, I'd look at just booking with the airline. I would choose united. Just bring a pillow to sit on.

United

trip_advisor

['Responsiveness']

Airline with best available prices.

We love using this airline because you can find/get get prices and you can change your flight due to cheaper prices at anytime you find a new one, just update.

SouthWest

trip_advisor

['NA']

nice flight

We baorded right on time, left gate on time,crew was wonderful (based out of Bpston). they were very freindly and accommodating. arrived early.

Delta

trip_advisor

['Responsiveness']

Surprised!

I had been told Allegiant is a low quality airline. Armed with that feedback I was apprehensive to use them for my trip to Vegas, but their price was almost half the cost of their competition . Furthermore they offered ia direct flight, where the competition had a four hour layover in Seattle . My wife and I were pleasantly surprised with the quality and service allegiant offered. The Airbus a319 we flew on was in very good shape. No missing seats, back rests, or luggage containers others had warned about with this airline. The plane was no different than any other plane I have flown on. Our flight was scheduled to be 2 hours and 40 minutes, but we actually arrived 20 minutes early. “Yes” you have to pay for drinks and luggage, but that sure doesn’t add up to the $220 ticket price difference offered by the competitor. If you’re traveling from Bellingham to Vegas, I would highly recommend this airline .

Allegiant

trip_advisor

['Tangibles', 'Reliability']

Ticket Cancelled 10 hrs before departure. Will I get money back?

I cancelled 10hrs before my flight. Total ticket value is around $280. Cancellation fee is $99. Will I get remaining $179 to my credit card?

FrontierAirlines

reddit

['Responsiveness']

Spirit’s inadequacy

First of all, getting messages to get to the airport 3hrs prior, when the staff doesn’t show up until 2 hrs before the flight started things off bad. It would be nice if any of the updates from Spirit reminding online checkin informs the customer of the actual time the checkin desk will open so customers know what to expect. I was traveling with 3 children and 2 elderly disabled parents. I needed wheelchair assistance for BOTH of them. They had me wait in the “priority”assistance line which was supposed to be faster. When it got to my turn, they turned me away and asked to go to the self bag drop because the priority line was just for military folks, and that the wheelchair assistance would only be available at 4am (meanwhile my flight was at 5:10am). Meanwhile, an elderly couple behind me were assisted at the priority line because the female elderly customer was supposedly disabled and needed assistance (meanwhile no cane, walker, or wheelchair was being used). Almost felt racial discrimination at that point (can’t help to think that as the agent and those customers were of same racial background, and myself being different). Then I go to the self bag drop area which had a huge line, and the machines were acting up, delaying things further. I was at the airport 3hrs prior to departure time. Only made it to the gate 20 minutes before boarding time. This was not because of TSA, but simply because of Spirit’s inadequacy. Just some compassion in your daily routine from every individual is all you need. The flight itself was not bad.

SpiritAir

trip_advisor

['Responsiveness', 'Assurance']

Plane was NOT cleaned....food and drinks prominant on the floor/seats

Plane came from Ft. Lauderdale with younger partying College Crowd. Some passengers remained on plane. Plane was NOT cleaned. Had to choose another seat....which also had drinks underneath my feet.

SpiritAir

trip_advisor

['Tangibles']

Lack of Communication

Our flight was diverted due to weather, which I understand, but the passengers were never informed of our new itinerary. We moved Gates a few times, but were not informed of our destination until we were on the plane. We were unable to arrange for transportation at that late hour from the airport to our resort. We were offered $50 off a future flight.

Allegiant

trip_advisor

['Responsiveness']

Southwest Round Trip

I was going home to the Los Angeles, CA area from Little Rock, AR. The flight out was a typical Southwest experience, short layover in Phoenix, AZ, no issues. On the return flight out of Ontario, CA the flight was delayed 35 minutes for an unknown reason. I had a layover in Phoenix, AZ and that flight was delayed 80 minutes. Over the last year I have experienced delays about half the time which can be a huge inconvenience. I have flown Southwest approximately 10 times over the past 12 months, so about 5 delayed flights. On one layover trying to get home I was at the Las Vegas airport for 3 hours. There has never even been any kind of apology from Southwest. I guess we should just expect delays?

SouthWest

trip_advisor

['Reliability']

Rip Off my Travel Credits

I had travel credits with United, about $1200 of them. United "lost" them and refuses to credit me although I have a copy of the uplift loan I used to pay for my cancelled tickets. They are horrible people.

United

trip_advisor

['Responsiveness']

terrible customer service on the phone

impossible to book seats on the system, options show up on app but dont save, seating plan does not show up at all on the web site. trying hours to contact customer service, just stupid long 'bot' menus that randmoly throw you out of the phonse call. keeps trying to say do it on line when that clearly does not work. it is really simple operations that any other budget airline can do on their website, but not here. typing this during a long wait on the phone hopefully to talk to someone, who will probably tell me they cant do anything because the whole system is a joke. We are about to do an international long haul flight with no option to select seats for the family !!! grrrrrrrr

AirCanada

trip_advisor

['Responsiveness']

Always a nice experience

Southwest always has done an excellent job. The staff pilots gate folks etc have always been great. Very flew flight delays free bags etc make it a great choice. Now a couple more inches of legroom and perfecto

SouthWest

trip_advisor

['NA']

Review

Great flight, clean, space, and they took safety precautions. The flight attendants where vice nice and welcoming. the bag rules suck but i booked another flight for this month lol

SpiritAir

trip_advisor

['Responsiveness']

Flight Cancelled! Refund not complete! Way overpriced for the service they offer

I tried confirming the flight and the app would not open. Therefor I was not able to confirm the flight since the night before. The flight was cancelled. Instead of calling or sending a text they sent an email. Meaning I made it all the way to the airport on time for no good reason. Like if one is checking the email all day with so much to do to actually get to the airport. To top it off they refuse to give me the a full refund because I had made a modification moving my flight up to a sooner day. Something I PAID FOR. It was of no fault of my own for them to not make an exeption to a full refund. I will never ever ever again book through Spirit Airlines nor would I recommend them. If I new before hand that they have a tendency and reputation for cancelling and delaying flights I would of never booked with them to begin with.

SpiritAir

trip_advisor

['Tangibles', 'Responsiveness']

Stranded for a Flight Attendant

Entire plan passengers waiting for hours for flight attendant to show. Many people lost international connection because of a no show flight attendant.

United

trip_advisor

['Responsiveness']

Flight attendant courtesy

What is happening? Cultural decline I’m guessing. Unbelievable how unfriendly this airline is. It seems passengers trying to please flight attendants rather than the reverse. Grumpy Gloria for example. Gloria refuses to hang my blazer because I missed sitting in first class by 10 minutes and one row. Gloria said she needed to make sure she had enough room for her first class. (I was happy to hang my own blazer, by the way) Moments later Gloria proceeded to hang the giant parka of a United employee was just riding along sitting much further back. Classic customer service :-) lol still there remained plenty of room and hangers, but she never once asked. Hey United; attitude reflects leadership, Captain

United

trip_advisor

['Assurance']

Pretty average.

We have been flying with United for a while. The airline is pretty average. We were flying back home after an amazing vacation. Check-in at the airport was a mess. Flight was delayed by a few minutes. We then boarded our flight to Newark. The seats were average. The cushioning on my son's seat's armrest was taped on. The IFE needs to be updated. We were served a few snacks. The flight was pretty uneventful. In summary, United is an average airline.

United

trip_advisor

['Tangibles', 'Responsiveness']

Worst flight experience I've had

I've flown over 70 times (yes, I keep a journal of flights) and this was the worst travel experience I've ever had. The United flights were from OKC to O'Hare to Fort Wayne. It was supposed to be a 6-hour itinerary with the layover. It turned into a 14-hour ordeal (not including travel time to the OKC airport and to my mother's home in Fort Wayne. We left the house at 5am and didn't get in to my mother's house until 11:pm. All in all, there were 4 flight delays (moving the departure times), 3 different excuses for late flights, 3 gate changes, and one piece of damaged luggage. One of the excuses was "snow" at O'Hare....well, it was a dusting at best. I wrote United customer service and explained the whole fiasco. They put the blame elsewhere and sent a $50 voucher for a future flight, but it appears to be a major pain to jump through all the hoops to use it. In general, what was the most frustrating was the general lack of concern, empathy, or assistance by employees in Oklahoma City, Chicago, and Fort Wayne, so clearly the problem is systemic. It seems every time I fly United there is an issue. I will only fly United in the future if there are no other options. I'm willing to pay more to use another airline.

United

trip_advisor

['Responsiveness', 'Empathy']

NO handicapped assistance. Flight crew frightened me in appearance and knowledge.

My flight was booked through Air France but for the first time it was a code share with Delta. Don't know if this is because of the labor disputes now taking place in France. One large flight attendant looks almost asleep. She should have been replaced. Another large flight attendant, he took up the full aisle. Bellinis were flat. Headsets not on seat as with Air France and handed out later than I expected. Crew wasn't familiar with new menu. I noted sandwiches were noted as snacks and then they looked around and found them. At least they looked after telling me it was catering fault. Wine is served from a large bottles. No bridge at landing and we were at a remote terminal and had to walk down stairs with no handicapped assistance;

Delta

trip_advisor

['Tangibles', 'Assurance']

Worst company ever

I booked my trip in June 2021. Two days prior they changed my flights so it took 15 hours to get there and 15 hours back home. They took away my entire vacation. It was only a 3 day trip. I WILL NEVER FLY JETBLUE AGAIN. I suggest you stay away unless you are ok with them robbing your time on VK away from you.

JetBlue

trip_advisor

['Reliability']

ek 185

Can anyone at the Dubai airport update me on ek185 Dxb-BCN? I am not finding much info online

Emirates

reddit

['Responsiveness', 'Empathy']

Overnight cross country

The flight from NY to Nevada was a late flight. So we landed in Nevada around 10pm. The flight crew was very professional and courteous. The return flight was the same. I have not utilized Delta in many years. They only offered as most carriers do these days.....something to drink and a lite snack. They have earbuds that you can purchase inflight. I would suggest bringing your own, they work just as well. They offered TV series and top movies. Movies that you will have to pay for at home or via redbox. The seating could be little better. If you weigh more than 175 lbs. might be a little tight. Prices were not bad, I would suggest looking for a flight earlier. Overall, I enjoyed my flights.

Delta

trip_advisor

['NA']

lousy experience

i am active business traveler with +70.000 a year for a quite few years, I fully understand the complexity of the operations of a airline with so many issues involve from weather matters to operational challenges, but one think I do not understand is their way of treating passengers, the way the communicate their problems that affect directly their main source of revenue WE THE PASSANGER !! and sometimes its a simple as inform them nicely and on time, but having a bunch of us on a boarding gate for 2 hours with the staff playing on their phone and not explain why we were late that is unacceptable !!!!

Avianca

trip_advisor

['Responsiveness', 'Assurance']

Southwest Airlines is the Best Airlines!!

Southwest Airlines is the best Airlines! They have awesome prices not to mention 2 free bags, a carry-on and 1 personal item! How can you beat that! You don't get to pick your seat, they put you in A-B-C categories but it really doesn't matter where you sit, does it? My husband, son and I always have a great seat! We were in category B on our return flight and ended up in row 1. They give you a complementary drink and snack. The flight attendants are super nice and extremely accommodating. When we fly Southwest, the majority of the time we arrive earlier than expected. We never have a problem with lost luggage or extra fees. Remember to check in 24 hours prior to your flight to get a good category which will allow you to choose a better seat when you get to the airport if you desire, on our flight to Nashville we were in Category A and we ended up in Row 7. The plane was new and looked like a spaceship inside it was really cool. If you've never experienced Southwest you should, you'll never go back to another airline. The wanna getaway price on southwest is the best! Good Luck!

SouthWest

trip_advisor

['Responsiveness']

Great flight as usual !

Great airline.The new jets are nice. Appreciate the snacks and free drinks. Whatever happened to the free, and hot out of the oven, chocolate chip cookies?

SouthWest

trip_advisor

['NA']

Leg room in economy

Flew a380 Melbourne to venice stopping in dubai. Economy class legroom was actually had more room than other a380 different company. Food was really good for airline food, service was about the same as other airlines, clean plane, friendly staff and entertainment choice, movies etc, was extensive. Would definitely fly again.

Emirates

trip_advisor

['Responsiveness']

Bad time

We got to the airport in Puerto Rico got in and got on plane and they said they need to fix it so we sat on for 1 hour and they made us get off and we waited for 4 hours then the plane was finally ready to board and we got on took off landed our layover and now hotel and don’t get to go home until the next day:(

FrontierAirlines

trip_advisor

['Reliability']

Return trip from Eastern Europe

We had booked our flights to and from Europe 6 months in advance. At that time, there were two scheduled flights from Budapest to Brussels as part of our return leg. We booked the early flight leaving us several hours for a layover in Brussels before returning to the USA. However, the early flight leaving Budapest was eliminated from the flight schedule and we were never notified. This led to chaos and re-scheduling of our vacation. We ended up leaving Budapest on a flight later in the day and staying overnight in Brussels which was both inconvenient and more costly.

United

trip_advisor

['Reliability']

Room to stretch while stretching your dollars

Lots of leg room! The staff is very friendly and the seats are comfortable. It's easy to relax. I like that you can upgrade so you don't have to pay for checking your bag. It only saves a few dollars, but you don't have to worry about cash at the counter.

JetBlue

trip_advisor

['Tangibles']

Inexpensive, comfortable flight in a brand new plane.

Everything was on time. Staff at every touch point was terrific. Plane was new, clean and comfortable. It was cheaper than other airlines and just fine for a short flight.

SpiritAir

trip_advisor

['Tangibles', 'Reliability', 'Assurance']

Choose a Different Airline

Flew non stop to Tampa. Seat narrow (and I weigh 95 pounds). Head rest odd angle. My return flight was with American. Seat wider, and just more comfortable. Guess which airline I'd choose for another flight.

United

trip_advisor

['Tangibles']

Great service as always

Our favourite airline, been a loyal customer for years now. Love the service and friendliness of the staff. Highly recommend. I have also encouraged family members and friends to use the airline. Never let us down. Our flight back to Birmingham on Sunday morning from Kuala Lumpur 3/11 midnight will give us silver status membership looking forward to the extra perks love the loyalty programme it suits us well as we are such frequently flyers :) thanks you Emirates we love travelling in our favourite airlines x

Emirates

trip_advisor

['Reliability', 'Responsiveness', 'Empathy']

Garbage Airline

Fly this airline if you like to be dollared to death and don't mind paying for the air you breath while on a flight. The customer service is even worse. Don't dare have a problem with your flight you will learn what true frustration feels like. You'll wait on hold for HOURS and when you do get someone, they'll appear to be helping you and then, strangely, the call will get disconnected. Guess what you'll have to do? Call again and get back in queue for HOURS again. Please, please don't fly this trash airline. Walk. Swim. Crawl. Horseback. Tiptoe to your destination. Just don't fly Spirit.

SpiritAir

trip_advisor

['Responsiveness']

Not a Good Experience

We flew UA on our return from a long trip in Europe and were hoping for a nice, easy trip home. We were sorely disappointed. Things started terribly at the Munich airport. Our flight was delayed and we had to descend about 6 flights of stairs to board a bus which took us to the plane, then had to ascend a steep set of stairs just to get in the plane. The flight was very long, and UA was extremely cheap with the food and drinks, the worst I’ve seen on a transatlantic flight. I’ll not be choosing UA again if I have other choices.

United

trip_advisor

['Reliability']

Canceled flight next flight 24 hours later, no help with lodging or food

They didn’t even notify of the cancellation I found out at the airport. I felt bad for the employees they were doing their best. Don’t fly them they are terrible

FrontierAirlines

trip_advisor

['Responsiveness']

Will never fly with them again

Absolutely awful. 4 delays for our flight before canceling it all together. Followed by 3 seat changes without notice, a flight time pushed earlier by an hour without notice causing a missed flight, and the slowest staff I’ve ever experienced in my years of flying. I will drive cross country before stepping foot in any of their facilities again. DO NOT FLY WITH THIS AIRLINE

United

trip_advisor

['Responsiveness', 'Assurance']

You'd be better off booking a hot air balloon

My departing flight was canceled twice, then when I finally made it to Atlanta, the airline lost my luggage. Due to the multiple cancellations, I lost two full days of visitation and had to push back my return flight. It cost me over $200 to rebook the return flight and my refund request was denied. I was also advised that I would be charged an additional $100 to rebook via phone (as opposed to online rebooking). ALSO, I was advised that I would be charged $100 to cancel the flight. This business is truly pathetic. I will forever tell my friends and family to avoid this airline at all costs. Just spend the extra money elsewhere, drive, or take a hot air balloon! :)

FrontierAirlines

trip_advisor

['Reliability', 'Responsiveness']

TERRIBLE CUSTOMER EXPERIENCE. Don’t FLY!

My flight UA1543 1/26 (EWR to SJU) was sent back to the gate for a medical emergency last night. The gentleman sitting next to me in the middle seat was EXTREMELY massive and took up most of my aisle seat. Once we got back to the gate, we waited for over 3 hours for a new medical, which is COMPLETELY unacceptable but that’s not where the problem was. Seated in front of me were 3 flight attendants that were, I’m assuming going to SJU to work another flight? We were parked at the gate for 4 HOURS and were told they had to legally allow us to get up and the opportunity to step off the plane to stretch. I got up and walked to the front of the plane because I had to stand up and stretch my back because I was practically sitting in the aisle due to the man next to men. I went up to the flight attendants in the front of the plane (one of which being one that was seated in front of me) and VERY NICELY asked if it were possible to PLEASE potentially be moved to one of the seats that were empty in the rear of the plane. I was told, that that was a possibility once we were ready to go. Time had passed and the 3 flight attendants seated in front of me wound up taking over the flight as the new crew because we had been waiting for such a long time and the original crew took their bags off the plane and I assumed went home. The one VERY nice flight attendant approached me and told me that I could have her seat located in the exit row. I was EXTREMELY appreciative. So nice of her. That wouldn’t last very long. Shortly after settling into my new seat. I was abruptly approached by the male flight attendant and asked where my seat was because it wasn’t the one I was in. I was completely taken back. When I informed him that the other flight attendant allowed me to sit there, that wasn’t good enough. She saw him talking to me and came to see what was going on. When she verified that she allowed it, he proceeded to talk about how it was economy plus seat and that he wasn’t going to allow me to sit there because I hadn’t paid for it. GREAT CUSTOMER SERVICE! We’ve only been patiently sitting here at the gate for 4 hours waiting for a new medical kit but we’re going to worry about me paying for a seat. ABSOLUTELY APPALLED! The flight attendant that had given me her seat (just as shocked as I was) said that he was more senior than her and that there was nothing she could do for me. I would’ve HAPPILY sat in the rear of the aircraft if it meant that I could have some comfort. Especially since I had a 2 hour drive once I arrived in PR. But let’s not worry about my safety. Let’s worry about the fact that if I wanted to sit in the exit row I had to paid extra. He was ready to pull out his credit card machine if that what i wanted to do. Instead, the gentleman seated at the window then had an entire row to him that we laid across. I didn’t see him being asked to pay for the other 2 seats! He was extremely rude and that was uncalled for. Terrible customer service. I was made to feel like I didn’t matter and I’m not at all happy with my experience. I am not at all one to complain but this was uncalled for and unnecessary. Also contacting customer service was a complete waste of time.

United

trip_advisor

['Responsiveness', 'Assurance', 'Empathy']

Always on time

I have been flying Allegiant Air between Punta Gorda Florida and Pittsburgh every two weeks for the past several.months. Allegiant is always on time. They always have the same Flight crew which provides consistently great service. The pricing is always good as well! Others that have flown this route that I have talked to all rate Allegiant very highly.

Allegiant

trip_advisor

['Reliability', 'Assurance']

Flight From Mexico

The trip from the States had a few problems with the equipment itself on one leg which caused a long delay. But that happens. The trip back from a Mexico went without a hitch. Everything was on time and the service was very good. No complaints,

United

trip_advisor

['Responsiveness']

Refund for unused baggage fees unfair

The flight was great but, I paid for an additional bag but at least moment realized that it wasn't required. Spirit representatives DID NOT offer any solutions toward refunding that fee. I think it's unfair. Representatives should've offered solutions. Larger seats have very little leg room, couldn't open the table.

SpiritAir

trip_advisor

['Responsiveness', 'Tangibles']

ESTAFADORES!! NO COMPREN PASAJES (SON BARATOS PERO ES UNA TRAMPA)

Hace un año (marzo 2021) compramos pasajes. Unos días antes, nos cancelaron el viaje. pedimos reembolso. Hasta el día de la fecha nunca nos devolvieron el dinero. Te mandan mails diciendo que no pudieron realizar el reintegro porque el banco los rechaza. Hoy nos dicen que ya lo devolvieron y no nos pueden presentar el comprobante bancario. Nos estafaron y estamos iniciando acciones penales. Entren en Facebook (estafados por Avianca y Damnificados por Avianca) hay miles de personas en esta situación estafados en el mundo. Nros reclamos ya iniciados BOGWE-544714 y BOGWE-544718

Avianca

trip_advisor

['Reliability']

Ending flight on way home from Alaska

This was a smaller plane than I usually fly on but the flight was good. The only problem I had was my carry on bag would not fit in the overhead compartment. An attendant was happy to let me put in in first class where there was more spce. He was very helpful.

AirCanada

trip_advisor

['Responsiveness']

Long haul dream

Great flight and we felt better that usual on arrival. I think the cabin pressure and the extra room helped. Food and entertainment were great, the even had live sport. Would definitely recommend. We stopped over in Dubai on the way back which I didn’t enjoy.

Emirates

trip_advisor

['Tangibles']

Never good

I don’t have to fly Allegiant but they fly direct so I can get there quicker. Usually How we, lately they run behind and this time had to sit 40 minutes on runway after landing because they are too cheap to pay the time slot for another gate. Made this arrival an hour late and next flight after was late as well.

Allegiant

trip_advisor

['Responsiveness']

First time flying with Spirit

no complaints, quick flight to and forth from ORD to Denver. The flight landed on time and earlier on the way back home.

SpiritAir

trip_advisor

['Reliability']

Poor customer service with ACV

I recently made a booking with Air Canada Vacations. I had a future travel credit that I wanted to use for the purchase. Unfortunately, I had to call their 800-line and ended up waiting for over three hours and two days of calling before speaking to a representative. It was quite frustrating. However, the next day the option for a call back was I was offered, which I appreciated. I provided my number at 11:30 am and received a call back at 3:13 pm. The call itself only took three minutes to apply my credit, which was efficient. Nonetheless, I found the overall turnaround time to be disappointing, especially since I could have done it myself if there was an option on their booking site. It is my hope that Air Canada Vacations can improve their customer service in all aspects.

AirCanada

trip_advisor

['Responsiveness']

Quick Direct Flight

This is a great economical direct flight into NOLA. The flight was smooth and comfortable couldn't ask for more for the price we paid.

Allegiant

trip_advisor

['Tangibles']

Choose another airline.

Sitting here at 1 am when we were supposed to arrive at 11:15. Friend waiting on me. No luggage has come out yet. Charge for all incidentals/ amenities on flight. You aren't saving enough to settle for this. Won't be using Allegiant again.

Allegiant

trip_advisor

['NA']

Don't ever travel with your pet!

Don't travel with your pet on this airline. They will make it extremely difficult, with many forms, and signatures required. No other airline makes it this complicated. I believe this is on purpose, in order to deter people from flying with pets, after the incident they had with a dog on a flight. Be sure to ask what color of ink to fill out the forms with. They might not like the color!

United

trip_advisor

['Responsiveness']

Refund

Im being denied a refund for 3 seat i purchased for $47.. they moved us to other seats last minute without giving me an option and now they dont want to refund my $141.. what kind of irresponsable airline is this?? You are stealing my money. I will never fly with frontier again

FrontierAirlines

trip_advisor

['Responsiveness']

Home for Christmas!

Charlotte airport is in repair but the Delta airlines representatives are great, they dealt with the line in a fast efficient manner. Security screening was also quick and everyone was extremely friendly. My initial flight was a little late leaving and I had no real waiting time for my connecting flight. I believe it is worth while paying for the extra leg room as the plane was fully booked and also check your carry on if they offer. The return flight was very similar with a longer delay on the connecting flight.

Delta

trip_advisor

['Responsiveness', 'Assurance']

Very Impressive

We flew to Dubai last year on a different airline and the experience was not a good one. My wife found a deal this year which included flights with Emirates, and I was pleased as I had been given positive feedback regarding this airline. The space around us seemed to be a lot more than alternative airlines we had flown with, and the layout was very impressive. The service was faultless, the food as good as a 'premium' product and the selection of entertainment was outstanding. I would highly recommend using Emirates wherever possible.

Emirates

trip_advisor

['Tangibles', 'Assurance']

Love Southwest

I think this airline does an amazing job! Check in was easy and the staff was very friendly. Flight attendants and pilots were all professional.....and even funny at times, making the usually boring pre-flight stuff a little more enjoyable. Non-alcoholic drinks and snacks are complimentary and instead of pushing a drink cart through the aisle, they write down your order and bring it out on a tray- thought that was a much better method. Seats are pretty comfy and I did like the onboard entertainment you could access from your phone. There are movies, games, or can even watch TV! I had no issues whatsoever with my flights and will continue to fly Southwest whenever possible. Just to note: there are no assigned seats with this airline. You are assigned either A, B, or C group with a number and you sit where you want.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

New to Allegiant - Checking-In Lacrosse Defensive Stick

Hi, We are flying Allegiant to Jacksonville on Friday. In the past we have used Southwest and we have always been able to check-in my son's lacrosse defensive pole/stick as one of his checked-in bags. Edit: Stick is 70in long with the head on it... we will plan to take the head off which makes it about 62in. Based on the website for Allegiant, since it won't be a total of 80in (w+h+l) it should be ok but I want to make sure I'm not missing anything. Can the same be done when flying Allegiant? Thanks

Allegiant

reddit

['NA']

Poor customer service; fraudulent $9 Fare Club

We've taken several Spirit flight to various destinations, but mostly direct flights to and from New Orleans where our daughter goes to school. The $9 fare club seems like a good deal if you fly regularly, but cancellation is handled very poorly. After they eliminated direct flights MSP-MSY in 2020, I didn't use them anymore. In September, I recieved the annual email warning of the automatic 69.95 renewal min October. I promptly went to the Spirit site and cancelled. In Mid-October, I says the charge pending on my credit card despite the cancellation. I went to the website and it said I had renewed(or joined) that day! I again cancelled, and this time kept copies of my efforts. When I went back later that day, there was no evidence of cancellation. I tried calling customer service. For 3 HOURS, all efforts either ended in a machine loop dead end, or the calls were dropped. Never able to speak to human. The customer service line was essentially a robot that answered no to everything! I finally used the web complaint form and was able to register a complaint. A few days later, I received an email that my complaint was denied since I was listed as a member. Again I objected vociferously, and noted the results of Googling them and their fare program. I suggested another class action lawsuit was in order. That night, they emailed they were going to honor my cancellation and the next day my cc was credited. So very disappointed about the stickiness of the program in general, the way their website consistently ignored my efforts to cancel, that their website appears designed to ignore such request, and that their telephone customer service was a disservice. It was nonexistent. They get one star because, for a time, you could get a hard plastic seat for cheap.

SpiritAir

trip_advisor

['Responsiveness']

Spirit Air is not a bargain at all!

There is a reason why Spirit Air has such a bad reputation and it is because the airline is horrible. I booked a flight and was going to take a pet. When I called to find out about taking the pet (the website has no real info on the pet protocol), I was told there were already 6 pets scheduled and so I could not take my pet. That was bad enough, but what was really bad was the charge to cancel -- only a couple of dollars less than the ticket. I had purchased the extra room seats (their version of first class) and still no decent refund or even credit!!! I will never fly this airline again. The reason they are still in business is because they have all of these fees and extras charges that apply. This is not an inexpensive airline at all.

SpiritAir

trip_advisor

['Responsiveness']

Lamentable servicio

Creo es la peor Aerolínea en la que he viajado. En un vuelo internacional de casi 6 horas es increíble que no te ofrezcan ni un vaso de agua. El servicio a bordo debe pagarse ( incluso una manta) pero más allá que debe pagarse, solamente puede hacerse con tarjetas credito/ débito Visa o Master Csrd, en nuestro vuelo Visa no funcionaba y Master más o menos, es decir de cada 20 personas que querían xonsumir algo, von suerte 1 lograba hacerlo, realmente una vergüenza. Entretenimiento muy pobre. Asientos... algo de lugar para las piernas pero extremadamente angosto e incómodo tanto el asiento como el pasillo. Muy mala experiencia, NUNCA MAS AVIANCA, si pueden evitarla mejor

Avianca

trip_advisor

['NA']

scammers is the word I would use for them. rude customer service including supervisor

just don't expect any accountability on there'd when they make a mistake. cancel one of the tickets I booked, got the confirmation but they canceled the wrong flight and did not help with the switch even though I have my confirmation of the person who canceled.

Delta

trip_advisor

['Responsiveness']

Short Pleasant Flight

If you don't ask, you don't get! Travelling to Washington with my wife and sister. We wanted to seat together, so at the Gate I asked the attendant if she could keep us together as the flight was not full. To my surprise, she upgraded us to First Class, Row 1. Had a wonderful Breakfast and coffee, all complimentary. Needless to say, it was an excellent flight! Thanks to the Gate Attendant for making our flight wonderful.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Avianca nunca mais

Pior experiência que já tive em um voo internacional. Quando vendem a passagem não dizem que é uma low cost da pior categoria. As comissárias de bordo são extremamente mau educadas, não entendo o motivo, assentos duros e que não reclinam, isso mesmo, não reclinam, sem serviço de bordo, nem água. Olha, se eu depender dessa empresa no futuro para voltar a viajar, não viajarei nunca mais. Nem de graça. Não recomendo…. repito, NÃO RECOMENDO.

Avianca

trip_advisor

['Responsiveness']

very clean friendly and professional

highly recommend very clean professional friendly. fast and easy boarding and assistance to when needed/asked

SpiritAir

trip_advisor

['Responsiveness', 'Assurance']

Love the Airline

Great people, great services, great food, I love to travel with this airline, and their prices are good too...

Avianca

trip_advisor

['Responsiveness']

Direct flight to Fort Myers Beach, FL from Cleveland, OH

Only direct flight from Cleveland to Fort Myers Beach. Reasonably priced, purchased the round trip bundle which included seat upgrade,one check in suitcase for each passenger. Was also given TAX PRE Check which was nice. Flight left right on time. All around great flight. My only complaint is that you have to pay for simple things like coffee, tea & pop.

FrontierAirlines

trip_advisor

['NA']

Canceled Flights

Very Bad Experience, they canaceld the flights. First time and last for me. Buy cheap buy twice. They offered refund and options available to change flught but they were not suitable for me, at the end I had to remove one day of my vacations becasue of this. I understand these problems happen but I really didnt take the time to search for reviews in internet before I buy booked with them and as you can see if you look a little bit, they are doing this quite offten. Be aware of the risks to flight with them.

Delta

trip_advisor

['Responsiveness']

A pretty good flight

It was a pretty good flight overall given the cramped seating and your offer to give me a few inches of extra space for $94 per person!!! Are you freakin' kidding me???

Delta

trip_advisor

['Tangibles']

positive as always

Purchasing the extra to get better in line position was worth it. The check in process was great. Not a regular traveler, the staff was most helpful!

SouthWest

trip_advisor

['Responsiveness', 'Empathy']

Mejor vaya a pie

Es el servicio business más deplorable que he conocido, creo que no debería llevar ese nombre. El espacio es insuficiente, aún para alguien de baja estatura como yo. Los auxiliares son increíblemente amables y atentos, pero el personal de tierra no lo es. Salimos de Buenos aires a Bogotá y de allí a Santa Marta. Una semana después volamos de Santa Marta a Bogotá y de allí a Panamá. Fuimos maltratados de distintas maneras y frente a mis quejas, nadie se hizo cargo; por el contrario, decidieron que los problemas eran mi responsabilidad. Por ejemplo, no había silla de ruedas cuando llegué a Panamá y aunque la silla apareció, me responsabilizaron del inconveniente, sin siquiera chequear previamente. Para ellos, yo no la había pedido. No quiero enumerar la lista de incomodidades que pasé. Mientras yo volé a Panamá mi esposo lo hizo a Cúcuta y también pasó por las mil y una incomodidades y para remate, mi hijo voló de Cúcuta a Buenos Aires un día después, perdió la conexión (de Avianca) y pretendían que pasara la noche en el aeropuerto. Tuvo que luchar a brazo partido para que le pagaran un hotel. Mandé algunos tuits a la compañía y la respuesta fue la misma que la de los empleados: era mi responsabilidad. Concluyo que es el entrenamiento que reciben: reboten la quejas, no asuman responsabilidades. Si al lugar al que quiere ir sólo vuela Avianca, desista, vaya para otro lado.

Avianca

trip_advisor

['Assurance', 'Empathy']

Disappointing

The worst thing was the food. No vegetarian option, only vegan. We were offered pretty awful curry for every meal. Check in was very slow with 2 staff leaving there desks to stare at a colleague’s screen which wasn’t working whilst we waited. And waited (no apology of course). Dubai stop over on way was very expensive. Paid for extra leg room and on the way back it was a window seat right up against the window and the body of the plane curved in at this point. Plenty of leg room but far too cramped in seat as a result. The stewardess couldn’t have been more unhelpful really when I asked to move. We accidentally booked a 2 stopover return. Worst decision. Would never fly Emirates again.

Emirates

trip_advisor

['Tangibles', 'Responsiveness']

Economical Travel

We recently purchased a second home in MB so we shopped around for the best flight options, deals, and rewards and found Allegiant Air to be the best in all categories. You truly reap the benefits from their rewards program and don't find yourself subscribing to useless magazines! Now there are things to consider and ways to ensure you save the most money. Knowing how to navigate this makes a huge difference. For instance, print your own boarding pass or use the mobile app, otherwise, you will have to pay them to print one for you. Also, let them assign your seat, you have to pay to reserve the seat. Letting them assign your seat does not ensure your will sit with your travel partner(s) so if this is important to you, go ahead and pay to reserve your seat. As far as checked baggage, they are $20 each way for 1 bag (40 lb limit). Be careful with regards to carry-on luggage. Allegiant is a bit different in this area in that you are allowed one personal item for free but it must be able to fit completely under the seat in front of you so backpacks and small bags/totes with no wheels. I carry a small bag and a crossbody purse and it's fine. For carry-on luggage that does not fit under the seat in front of you and you have to use the overhead bins, they charge (I think $35) so you can see that it is cheaper to check luggage in this case! Take caution here as well to pay for any baggage online before your travel as everything is more expensive if you do it at the airport. Typcially, you will get an e-mail with a cheaper option for carry on baggage ($17 each way) - but not always. The key thing to remember is to pay for everything before you travel. You can always go back and update items after you book if you are unsure at that time. The rewards program is only offered through an Allegiant MasterCard. You earn points based on purchases with Allegiant purchases giving you the most (3x), select dining (2x), and general purchases (1x). Points add up quickly and may be used on future bookings - no limit, no blackout, and no expiration! I highly recommend booking travel packages. If you purchase airline tickets and have either a 7-day hotel stay or car rental, one airfare is free! And you are earning 3x points while doing this! A no brainer for us! Be sure to check out their website and carefully review the process and rules and you won't be disappointed. They do not offer complimentary onboard refreshments, everything is for purchase and you cannot use cash. However, if you have an Allegiant MC, you receive one drink free (any drink you want, including alcohol). You also get priority boarding with the Allegiant MC. Or you can also pay for that as well if it is important to you. The bottom line here is that you can travel inexpensively with some minor sacrifices! You just have to determine how you like to travel, what is important to you, and what do you want to pay for. This is how they keep the cost down - offering ala carte service, which may not be for everyone but I will take this deal any day!

Allegiant

trip_advisor

['Tangibles']

Flight kept changing, booked a flight that was not refundable. Their major chgs should make this refundable!!!

My trip was scheduled for June, 2021, but that is not an option in the list below. I have been a Southwest fan for years. They used to be really great. In the past couple years not so much. In Nov I had a flight booked for Hawaii. My sister in texas and Colorado also booked with SW Airlines so we could fly together. Then I got a notification the my cancelation had been completed. In calling them, they canceled my flight, I had not. I had to book with another airline quickly and both sisters also changed their flight. I booked a flight to Norfolk before, my grandson and I were meeting at the layover from Phoenix and Albuquerque, they changed my flight to a different day! Now the one that has tipped me over the edge. I booked my flight very early to make sure I could be at my granddaughters graduation. I have received notifications of flight changes. The layover is in another state, my travel time went from reasonable to a full day of travel. I canceled this flight because I cannot do an over 3 hour layover right after I take off from here. I cannot get my money back because my tickets are nonrefundable. I would accept that but believe an exception should be made when the cancelation is due to THEIR changes. I am very frustrated!!! Also, if you don't use your travel funds within a specific amount of time they will keep your money and you have no options to get it back!!! I now believe you should never book in advance with SW at least. I don't know how other airlines handle it, because I was one of their biggest fans before all these issues.

SouthWest

trip_advisor

['Responsiveness']

Got to Dominican Republic on time but unfortunately my baggage was 30 Hours behind us.

Landed in Punta Cana on December 15th 2019 from Toronto (We caught our connecting flight in Toronto from Windsor) and unfortunately my luggage did not make it. After much conversation with many Air Canada employees we were assured it would be on the next flight as it was left in Toronto. I received my luggage 30 hours after we arrived in Punta Cana. Needless to say the first day or our vacation was pretty much a write off as I had nothing with me. Our travel agent contacted air Canada to see what kind of compensation would be offered and she did not get a response after several attempts. I also tried and after hours of speaking to air Canada Employees I finally found out the right website I was to email. I also found out you have 21 days to make a claim at this time. This time was well used up waiting for my travel agent to resolve this issue with air Canada and waiting for a response from them which never came. I am very disappointed with air Canada and it seems no one cares about their customers issues (It wasn't them who had their first day of their vacation ruined I guess). Knowing that I had this issue at the airport (They were well aware that my luggage did not make it on the plane) one would assume that a reputable company would reach out to their customers who have issues and try to resolve them but this was not the case. Very disappointed with air Canada and I will tell anyone who will listen not to fly air Canada as they do not seem to care about their customers or their issues when they arise. What a shame!!!!!

AirCanada

trip_advisor

['Responsiveness']

Promo Codes??

Anyone have any $20 off promo codes??

Allegiant

reddit

['Tangibles']

Great business class flight and service

First time for me to fly the airline. Impressed with the service in business class. Very pleasantly surprised at the complimentary limo service at both ends

Emirates

trip_advisor

['NA']

Delta, sometimes we fly,...sometimes we don't..

It would be a shorter list to say what they got right. Twice they cancelled flights on two different trips. They damaged my luggage. Their agents have a poor attitude and wait time on hold is hours. Their website doesn't work most days when you do have to change a flight. On one cancellation they offered me a free hotel, but I had to wait outside after dark for two hours in the cold in Seattle for the shuttle. Bottom line, Delta, given the chance, will show you that you don't matter as a customer.

Delta

trip_advisor

['Reliability', 'Responsiveness']

Newark United Agent so rude

The "United Agent" was so rude (Lisa.S) . She insisted we remove 2lb from our suitcases even though we were flying Priority! We removed stuff to carry on and AFTER our suitcases were checked the other agent said she was wrong and we infact had 70lbs allowance, as we had said!!! We then carried extra hand luggage to Australia! So disappointed!

United

trip_advisor

['Responsiveness', 'Assurance']

Great just wished they had more destinations.

Great value and service. Had my daughter come and visit. She is a military spouse and Allegiant offers discounts for this. No baggage fees and no seat charges. Appreciative of the sacrifices these men and women incur. I only wish they flew to more locations. We will be using Allegiant Air for visits anytime we can. All the larger airlines should take notice.

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

Waste of time and money

One of the worst experiences I’ve ever had with a company. The flight was changed three different times in the months before the flight, each time moving me from my paid even more space seat to a regular seat, then trying to charge again for the more space. You then have to sit on hold for AT LEAST an hour to talk to someone in customer service. I tried to move flights unsuccessfully and spoke to customer service (after waiting 2+ hours on hold) and was told no charges would be made only to be charged $150 dollars days later. Waited another two hours on hold only to be told basically I was out of luck and the first person lied to me. Worst customer service ever. On the flight home, half the TVs didn’t work even after they rebooted the entire planes TVs. Not worth the insane prices and extras fees.

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

WORST airline to be

I genuinely cannot express how horrible of an airline this is. Workers are the absolute epitome of lazy, unreliable, and little USELESS!!! They are no help AT ALL. You will literally suffer from their own mistakes which they will again not help you with. They’re literal scammers in that they will continuously charge you non stop fees on top of your tickets. Please, consider all of the horrible factors on top of the cheap tickets.

SpiritAir

trip_advisor

['Responsiveness']

Weather delays

We flew direct from Arcata to Denver and returned to see our son, his wife, and our new granddaughter. The flight to Denver was uneventful. The return flight was delayed 5 hours. The connecting flight takeoff from the Dakota's was delayed by a thunderstorm there, then a later flight opportunity was delayed by a thunder cell moving through Denver. Due to time change we did arrive in Arcata before midnight. The flight was smooth.

United

trip_advisor

['Reliability']

Love JerBlue

Am always happy with JetBlue. Helpful staff, comfortable seating, on time. Head and shoulders above other airlines I've flown.

JetBlue

trip_advisor

['Assurance']

Never again

3 hr delay to Edmonton. A whole $10 voucher for food for lunch at the airport. Food was terrible on the plane and in the airport and no inflight movie or TV on the back of the chair. Old plane. Had to disembark on the tarmac in wind and rain and the building wasn't very close either. A totally totally archaic experience. Going to pay whatever extra I have to, too fly another airline.

AirCanada

trip_advisor

['Responsiveness']

Ripoff, trash, garbage airline

I had to pay 90 extra dollars to bring a carry-on bag. Never flying this crappy airline again. You get better service in a 3rd world country

SpiritAir

trip_advisor

['Responsiveness']

Worst company ever!

They have no indication on there websites about different prices for tourists and Ecuadorians and charged me 150$ at the airport each way! Disgusting!!! They are racist and never answer complaints! Try any other company! Never ever give them your money! You will not get it back!

Avianca

trip_advisor

['Responsiveness', 'Empathy']

The service is SO BAD. They generally have very angry staff at checkin jfk.

I get holiday season was busy but they run this business like a joke having angry staff telling people to call 1800 JetBlue for help to then hold for 3 hours. The wait for service at the airport was 4 hours at JFK on dec 26th. I missed an entire chain of connections and hotels and ruined my holiday becaue of this poorly run business. Their IT is terrible doesn’t work properly for international post codes and phone number.

JetBlue

trip_advisor

['Responsiveness']

No problems on time

Fly with Allegiant all the time. Never any problems. Have always been on time. Will use them again and again

Allegiant

trip_advisor

['Reliability']

Comfortable flight with genuine service. Food was impressive. Great on-board entertainment available.

Very comfortable flight, I would go with Emirates again. The economy class did not disappoint. With the food and entertainment on offer is great value. Very polite service. The cost to travel is comparative also. No wonder it's 4th ranked best airline in the world for 2019.

Emirates

trip_advisor

['Assurance']

I get it, delays happen, but come on!

7 hr delay not notified until thru security. Offered a $21 voucher AFTER all vendors had closed. I get it weather happens, but I didn't get one single notification it had been delayed. The gate supervisor hid the whole time. They were also unable to switch the planes for the one already here for a 5am flight. Just sitting here all night hoping it's not cancelled.

SpiritAir

trip_advisor

['Responsiveness']

UAL 160 MUC-IAH

Arrived at Munich 3 hours early, for mid-morning departure. Check-in staff was a mix of UAL and Lufthansa personnel. I noticed the line hadn't been moving for at least 20 minutes, several trans-con flights departing same time period. After 30 minutes, we were advised that the computers were down, hoped to be back up shortly. Overall, it was an hour to check-in. Passport control had faulty readers, over 2/3 of people attempting to use had to go to lines for personal attention. Security checkpoint was very efficient. Also had secondary security approaching the gate area, I was waived through. Gate area: UAL has the end of the concourse for departures. While roomy and spacious, it was very hot for mid-morning in September. No water fountains or bottle fill points after completing the secondary checkpoint. Had to buy bottled water at 2.50 euro each! Boarding was a little slow for this flight. Push-back was on time, plane was approx 80% full, 767-300, 2-3-2 seating. I had tried several times to re-select seats further back on our side of the plane, but kept getting rejected, even though it showed them as empty. Once on the plane, determined they were blocked out for crew rest. 11+ hour flight, all daylight. Seat back entertainment was the same as the B777 we flew over, finished watching my TV series. Lunch was served about an hour after departure. Same crappy grain salad, the chicken dish was alright. Afternoon snack about 90 minutes before landing was warm ham and cheese sandwich, which I thought was really good. Two of those for the main meal, and you can keep the stupid salad.... Probably because this was a daylight flight, we saw the flight staff quite a bit more. Had someone walking down the aisle handing out water bottles at least every 60-90 minutes the whole flight. Seats definitely not made for 10+ hours for straight sitting. Luckily with the plane quiet and fairly empty towards the rear, I was able to move around when needed. Overall, a very good flight. Just the uinitial issues at Munich as noted. Bad weather at Houston, but the flight deck handled it just fine, minimal turbulence.

United

trip_advisor

['Responsiveness']

Great job

Went to the Bay Area for a day on private matters. Southwest is a very efficiently run airline, reliable, great schedules, and they consistently provide good customer service. Initially a 10 minute push delay was announced for this flight. But thanks to experience (and Burbank’s easy, non-congested operational location) the Southwest experienced ground staff, pilots & flight attendants were able to make up some time to get right back on schedule. End-result: On-time push and on-time arrival. Hats off to the great people running this airline, from the management to front-line employees!

SouthWest

trip_advisor

['Responsiveness']

Needs help!

Worst experience ever with Southwest Airlines. Taxi out to take off, right before takeoff supposedly windshield wiper not working. Think you might wanna test those before leaving. 20 mins back to gate, maintenance fixes wipers by hitting it with a dead blow hammer. Great mechanics!! That’s the good news. Lol. Now the bad news, pilot now says he’s timed out on his flight time, mind you this was a scheduled 2.5 hour flight. Maybe we’ll find you a new pilot, but unsure when that will be. Meanwhile a full plane just sits here. Southwest Airlines needs to figure out what they’re doing.

SouthWest

trip_advisor

['Responsiveness']