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Terrible experience

The customer service was terrible, the organization was worst, and we were supposed to be priority, but even with that we were in line for almost two hours just to check in

Allegiant

trip_advisor

['Responsiveness']

Never fly them again!!!

I used to fly them a lot. Then they started nickel and diming everything. But the worst was when they incentivized the gate checkers to charge for bags. They said you can't even somewhat squish them or else they will charge you one hundred dollars. I watched a teenager who was trying to fly home two days after Christmas, whose bag fit perfect, but they said she had squished it. They would not let her fly and she could not afford the one hundred dollars. This was the worst but not only occurrence. I will never fly you again and I hope that your sleeves always get wet when you wash your hands. .

FrontierAirlines

trip_advisor

['Assurance']

Not Perfect, but Definately the Best by Far of the Others!!

Short uneventful, uncrowded, trip that left on time and arrived early. More comfortable seat and more legroom than other carriers at a better fare. Had my usual Coke Zero and pretzels before dozing off a little. Don't fell like a second class citizen, and don't regret having to board with Southwest, like I do with other carriers.

SouthWest

trip_advisor

['Tangibles', 'Reliability']

Terrible "Customer Service"

This isn't the first time this has happened, but I will no longer book with this incompetent airline. The staff at the "Customer Service" desk have no services available and no knowledge of anything related to flights or policy. There are as useless as a wet tissue. My flight was cancelled because of "Construction" on the runway which Im sure they knew of prior to my booking of the flight. Missed an important business meeting. Next option was the next day in the evening. Defeated. I need to be compensated for this foolishness. If you know NY area, then you know White Plains quite a hike from Newark Airport using public transit. The United Staff is NO help at all. Refers you to a website to figure out compensation for flight cancellations. NO HUMANs to speak too. What a wait of time. According to the front desk staff, they cannot even contact the internal customer care department. This airline is a joke. I fly on avg with 40- 50 times a year for business, mostly with Delta. The one United flight a get causes the most confusion and headache.

United

trip_advisor

['Responsiveness', 'Assurance']

Nice Domestic First Class

I flew with my 90 year old mother. Staff extremely personable. I fly both United and Hawaiian and prefer the United product more.

United

trip_advisor

['NA']

Delta Airlines Great Service

Delta Airlines has been the most renowned and amazing airlines across the world with which no one can compete. We will request all our customers to rely on us and our services. Spirit Airlines Phone Number 1-800-305-1533 experts will never let you down. You can call the helpline number for knowing about updated discounts, offers, flight timing changes, additional charges or extra luggage.

Delta

trip_advisor

['Responsiveness']

Würde bei dieser Airline kein Ticket mehr buchen!

Schlechteste Airline mit der ich bis jetzt geflogen bin. Hände weg! Keine Chance das man jemanden erreicht, per Email oder Telefon. Würde die Airline wirklich nicht weiterempfehlen.

Avianca

trip_advisor

['NA']

Well managed, busy no frills flight across Canada

After having a disaster with a Delta itinerary, we were rebooked on Air Canada to Vancouver. Overall the service was friendly, well organized, and efficient. Like many US airlines boarding was by zone and there was not sufficient room for all roll on bags. It was a completely full 5 hour flight. Surprisingly for a flight of this distance, there were two rounds of drinks and just a few pretzels offered. There were sandwiches and other options available for purchase. Beer and wine also had to be purchased. The flight attendants were super friendly and the plane was very clean. There was a small in seat TV with a relatively limited array of recent movies. All in all, the service was great but one has to pay for anything extra these days.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Last minute delay

Overall this trip was a pleasant one, It didn't start off that well though. At the last minute when I was already on my way to the airport I received a text that there would be a two hour delay in takeoff. Since we were supposed to leave at 10AM now we had to wait until noon so we were sitting around for 2 extra hours. It seems the flight was not sold out so we had to wait for a smaller plane to arrive. After we finally got started every thing went smoothly and we were in FL in no time. The plane was new and comfortable and very clean. You should know that this is a no frills airline. You do not get free refreshments, if you want anything to eat or drink you have to buy it. The flight only took 2 hours so you could do without if you did not want to pay for a snack. I liked the fact that we could park at the local airport for free and did not have to drive to the city. I would recommend Allegiant and would use it again.

Allegiant

trip_advisor

['Responsiveness']

Average. Nothing amazing. Dont sit at Window Row 20

I always try to travel on local airlines of every country I travel to. In general the airline is basic. Nothing extra or fancy. Seats are small. Dont ever sit at row 20 as this does not have a window even though its a window seat! It was the most uncomfortable journey ever! Halal food was provided however halal food is not indian food. Need more options than a curry.

AirCanada

trip_advisor

['Tangibles']

Travel With Spirit!

I would definitely recommend this airline! The boarding was pretty simple. We got boarded by zones, I was zone 3. Once we got on the plane, I noticed that the legroom was tight. They went through their safety announcements which was automated. I would of preferred a flight attendant actually speaking on the PA system, but hey, beggars can't be choosers. The snacks were expensive so we did not get any. The cleanliness was amazing. I did not expect much for a low-cost carrier, but we got bang for our buck! Overall, I would recommend this airline.

SpiritAir

trip_advisor

['Tangibles']

Cancelled flights, no refunds, just don’t book it, will ruin your trip

This is the second time my flight has been cancelled with Frontier at Cleveland specifically, on two different occasions. With little warning upon warning of delayed flight. 12/midnight, waiting past 3am for help. Completely unacceptable to leave families with no where to sleep and out on the streets and spend another day or two away from work traveling with no clean clothes, or food and water accommodations. Not even a cash refund. I’ll never fly Frontier again. They will take your time and money.

FrontierAirlines

trip_advisor

['Reliability', 'Responsiveness']

Lack of integrity

Avianca has made changes and now they want to charge more for what I initially had for purchased tickets two months ago. When I was purchasing the tickets I ensured that I was not gonna take that red eye flight. I purchased tickets where I could fly early in the morning even they were more expensive. One month later I was notified that they had to change my flight to the earlier day because of operational requirements. I did not see any convenience with this as it was also to fly in the morning. This last week I was notified that I was switched to take the red eye flight. I talk to them that I was not willing to change my original time. Now they want to charge me more ($743 per person) in case I want to reschedule at a more convenient time, which I had done previously.

Avianca

trip_advisor

['Responsiveness']

good job from united team at Detroit airport

I missed my flight to denver,due to custom and luggages the people of united were very friendly and they help me to rebook my flight, they were wonderful ,thank you very much

United

trip_advisor

['Responsiveness', 'Assurance']

Mrs Santiago

Low cost and excelent service. The staffs are very courteous They help me with the carry on and explain me some instructions very gently

SpiritAir

trip_advisor

['Responsiveness']

Terrible airline

We arrived to the airport (IAH) 40 minutes before the flight due to a late cab ride. We were told we had to arrive for bag drop 45 mins before departure and that our flight was closed. Even though we could have made the flight, we were denied entry. They had no other flights to our destination that day and they refused to refund our flight. It took me 3 hours to just get our bag fee refunded. I will never fly this airline again. Their polices are ridiculous and their customer service is the worst!

SpiritAir

trip_advisor

['Responsiveness']

Top Notch Customer Service for New Marine Mom

I Would like to shout out to Henry who helped me when I called customer service today. He was able to fix our dilemma involving my new Marine's flight back after his first 10 day leave. He graciously explained the ins and outs of what Southwest offers active military personnel. My son and I are very appreciative for the time he spent answering questions and clarifying misunderstandings. Cheers to Henry! : )

SouthWest

trip_advisor

['Assurance', 'Empathy']

First flight worst experience ever

Just see for yourself i want his money back y'all are a joke!!! I've attached photos of everything..

FrontierAirlines

trip_advisor

['NA']

Changed My Flight

My grandson & I were scheduled to fly home on Dec 16th in the early afternoon. I attempted to check in the day before without success. I was informed that my flight had been changed from the 16th to the 14th ( without my knowledge ) and back to the 16th but on a later flight. I was told that there was no availability on my original flight. ( I have the confirmation number) I went on line and booked us on the original flight . ( At a higher price) .... Not one person at Frontier cared. They acknowledged their mistake but were unable to tell me how or why they changed my flight from the 16th back 2 days to the 14th.

FrontierAirlines

trip_advisor

['Responsiveness']

Great

Itis a great airline in comparisson to tohers. In the price you can take with you 2 bags instead of 1 like most of airlines. The food is good and the entertainment service on board is just fantastic. I love this airline

Avianca

trip_advisor

['Tangibles', 'Assurance']

recent flight

This was the first flight on Southwest and probably the last. They are known as an economy airline and they are. The flight service on a 4 hour flight was very poor. The boarding process is horrible. The flight was on time but that is all that I could say was good.

SouthWest

trip_advisor

['Responsiveness']

From Gatwick to Auckland

First time on Emirates . Good experience: good value , reasonable legroom, on time and food was not at all bad .

Emirates

trip_advisor

['Responsiveness']

US to Thailand

Overall the flight was ok. It was a codeshare flight with ANA (All Nippon Airways). The legs to/from Tokyo to Bangkok on ANA were fabulous...great food, relatively spacious seating, pleasant staff. The legs flown by UA consisted of very average good, crowded seating and average to below average attention by the (seemingly) weary flight attendants. (There was one exception...one male flight attendant seemed to carry the weight for the rest of the staff...perhaps he had been rested).

United

trip_advisor

['Tangibles', 'Assurance']

rude flight attendant

We initially boarded flight and then had to get off because it was announced that the pilot was not able to continue due to the fact that he'd gone over his flying limit we did reboard when another pilot arrived but upon entering onto the flight I kindly asked one of the male flight attendants (very tall flight attendant) if he knew by chance what time we would be landing in las vegas and his reply to me was look at your watch and count 4 hours from now and that's the time we land it was very rude and he was very annoyed that I had asked the question kindness goes a long way this was my 1st time flying spirit and perhaps my last

SpiritAir

trip_advisor

['Responsiveness', 'Assurance']

Scam ALERT !!!

Scam ALERT !!! Avianca is the most disgraceful company! I don’t understand how this “business “ is not only still standing, but allowed to do legally business. I chose Avianca as they are part of Star Alliance. I had bought tickets for my husband and I and bought the most expensive option so we can reschedule if need it. Sadly we had to and even thought we both had the “protection” we paid the same price as it was online. So we paid twice for tickets that we had “protection on”. That is not even the real issue I decided to never use them again and that would be that, but now when we have our secured tickets it was time to buy a ticket for our 5 years old daughter. On their website the price was $432 and with taxes came to $556 and change. You cannot order a ticket online for a child and we decided to call their customer care yet again. Once on the phone they quote me $789 for my daughter and online an adult was $602. I was shocked AND on top they wanted to charge me a fee for calling them. I got upset and wanted to speak with a manager. I waited close to 50 min to be told that they do not honor the prices on their website as they have their own. WHAT?!?!?!? It’s your company and your website but you cannot honor your OWN COMPANY PRICES?!? I asked her to check the prices and than she quoted me $900 for my 5 years old child ticket. So again. How is a blackmailing and lying company allowed to do business in the states? What a disgrace!!!!!!!!!!!!!!!! Bottom feeder mentality at its best!

Avianca

trip_advisor

['Responsiveness', 'Assurance']

amazing leg room for tall people

great leg room, amazing really, good food, nice service and we had individual screens for entertainment. For me this was about as good as it gets with out being in first class.

Avianca

trip_advisor

['Tangibles']

Only 4

4 hours and you're in paradise amongst the most beautiful, humble, gracious people! The travel maybe a chore as the roads are not great but well worth it.

Emirates

trip_advisor

['NA']

Ticket (not confirmation) number?

Anyone know when Allegiant issues an actual ticket number (not just the confirmation number), or where to find this on their site? I need a receipt with individual ticket numbers for a reimbursement, and I can't find it anywhere. This is for a flight that is still several weeks away.

Allegiant

reddit

['Responsiveness']

Everything went great and on time.

We changed planes in Atlanta and everything was on time. Had enough time to get a bit to eat and still catch the next plane to Columbia.

SouthWest

trip_advisor

['Reliability']

Visiting Daughter

I flew out Friday morning an d the flight arrived in Denver early, the flight was great, and coming home on Monday night the flight was excellent. The employees are very nice and helpful. I would recommend them.

SouthWest

trip_advisor

['Responsiveness']

Excellent service and high quality food

On the relatively short flight (4 to 4.5 hours) from Dhaka to Dubai, I enjoyed the relative comfort of business class. The boarding process is a bit chaotic in Dhaka as there was a long queue to go through security just before boarding. It was not clear initially but there is a separate entrance for business and first class customers (or Emirates gold or higher frequent flyer members) before security. The service was friendly and excellent. The quality of the food was also excellent. The wine options had changed since my last flight (less than a week ago) and included two excellent whites (a Bordeaux blanc and a premier cru Chablis) and two nice reds (a premier cru Burgundy and a petit Bordeaux). The only limitations were the seat quality (it was a Boeing 777-300) as the seat does not recline to a fully horizontal position and the controls for the video system. The hand held unit is really hard to use with the cursor jumping around in a seemingly random manner. There is a separate small pad that works much better. On the other hand, the range of movies available was outstanding.

Emirates

trip_advisor

['Tangibles', 'Responsiveness']

Worst airline e experience EVER!

Worst airline I have ever flown. After a 6 hour delay in NY, then taking off at after 1:00AM! On an ancient plane looking like from late 90s, into a storm, nearly crashing yet somehow made it to Boston. Terrible service overall. Worst flying experience EVER! Can't believe aer other airlines partner with them! They are a disgrace!

JetBlue

trip_advisor

['Tangibles', 'Assurance']

Cancels flights for no reason then says it is weather related so they don’t have to pay your hotel.

Cancel your flight blames the weather even when fine on both ends of the flight. Rebooks you for 2 days later and when you complain they send you to a room with just phones in it to try and get a better flight. After being on the phone for 1.5 hrs you finally get a flight the next day via Montreal. After spending a night in a hotel which I had to pay for we go back to the airport to be told we have been rescheuled for the following day. After speaking to two more people finally get flight out to Montreal and Charlottetown. When we arrived in Charlottetown was paged to be informed that there was considerable damage to our luggage. Today we took our luggage back to the airport and they will send to Halifax to be repaired(no way it can be repaired). I am sure we will be told it can’t be repaired and they will replace with some cheap piece if crap.

AirCanada

trip_advisor

['Reliability', 'Responsiveness']

Refused to give refund for annual fee

I signed up for the Frontier discount program last fall and didn't realize they would automatically deduct $59.99 from my account every year. I contacted them the morning they deducted the fee, but they said it was non-refundable. So they are keeping my $60 but I will never fly with them again. Terrible customer service. They are making record profits using underhanded tactics like this. They do not care for customers, they only want money. Shame on Frontier.

FrontierAirlines

trip_advisor

['Responsiveness']

Very average

The cabin crew seemed to be selective with their service and some of them were not friendly. Lunch served was not appealing with poor quality of beef served with biryani rice. Toilets were not cleaned well in Singapore.

Emirates

trip_advisor

['Tangibles', 'Responsiveness', 'Assurance', 'Empathy']

Bad customer service

Honestly they aren’t kind or considerate, would not recommend. Plus there are no complementary treats or beverages. Cabin quality is poor as well

FrontierAirlines

trip_advisor

['Tangibles', 'Assurance']

Just terrible experience with Delta Airlines, I missed my connecting Flight because my first flight was delayed.

Thi is the worst experience I had with the Delta Airlines. I bought a ticket from Departing from Boston to London, Departing BOS on Wednesday, Apr 12, 2023 at 1:45 PM Arriving ATL on Wednesday, Apr 12, 2023 at 4:40 PM Flight# DL0030 Departing ATL on Wednesday, Apr 12, 2023 at 5:30 PM Arriving LHR on Thursday, Apr 13, 2023 at 6:45 AM But the first Flight from Boston to ATL got delayed and when I asked to the Staffs, they told me that I can catch the next connecting flight. But When I reached Atlanta, It was already 5.10pm and my flight was at 5.30pm so I couldn't make it. This irresponsible staffs assured me that I can catch my next flight. I had to wait next day evening to get another flight. Never ever using this crap airlines in my life.

Delta

trip_advisor

['Reliability', 'Responsiveness']

They suck!

They charge for literally everything they possibly can, from luggage to getting a tag for your luggage, they don't do anything for you, they are very rude with customers, if we would have known about all the extra costs would have flown delta, they provide many extra services, must have got lucky enough to have our first flight thru delta, they provide many services for free no charge. Would not recommend to anyone!!!!!!

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Horrific

Spent 300 on flights and 500 on fees and baggage. Felt like I was accosted before boarding. Horrible waste. Will never be flying Frontier again. Save your money and spend a little more on a reliable carrier.

FrontierAirlines

trip_advisor

['NA']

Never again

Never again! Our flight on 7/18 from Chattanooga to Orlando/Sanford was cancelled at the last minute. Had to rent a car and drive to Knoxville for an Allegiant flight the next morning. That flight was also cancelled at the last minute. After paying for car rental, hotel, meals, etc. we got a flight on Delta @ $600 each. Worst flying experience ever!! Forget trying to get through to Allegiant customer service, minimum 2 hr wait time..

Allegiant

trip_advisor

['Responsiveness']

Flight cancelled on 28th May was horrible trip and Very bad refund money

I was travelling with my 2 kids .9 and 3 from Houston on 28th may. I have to attend my FIL funeral Back in India. They have cancelled the flight upon waiting for 4 hours in the flight on 28th may .and gave flight next day6PM and asked us to checkout from the hotel 11AM on 29th may I dont know how again to entertain kids for another half day until we board the Aircanada at 6 PM. They again delayed the flight at 6PM . we finally boarded the flight at 7:00PM I also had my connecting flight from delhi to my final destination .which Aircanada trying to rebook after 3 days which was june 3rd . So i have to cancel Delhi to Hyd flight and paid for this by myslef ... I requested aircrew to exit the flight once landed so I can be on time for my next flight ...but no luck they couldnt help on anything From delhi to hyd I paid $1300 and the refund I got is $200 How fair is this??? @aircanada Can u imagine my situation here ???? And their customer care numbers and sites wont work at all .. I raised a ticket and no response .. The refund I got is from other airlines Air Canada doesn't want to take any responsibility I wish I could give below 0 rating

AirCanada

trip_advisor

['Responsiveness', 'Reliability']

Personal Avianca de embarque en Madrid 💯💯💯

Fui asistido de manera cordial y profesional embarcando en Madrid hacia Cali ✈️ La inteligencia y amabilidad de Jennifer Jiménez ( la agente de Avianca ) que me consiguió un pasaje de salida en unos minutos mientras los demás pasajeros ya estaban embarcados Me asistió de una forma chévere 💯👌💯💯💯💯!

Avianca

trip_advisor

['Responsiveness', 'Assurance']

review of flight EK012 from LONDON TO DUBAI

Last week I flew from London Gatwick to Dubai in there new A380 business class. the experience started at the hotel itself with a chauffer drive from my hotel to the airport. at the airport we had to wait for the check-in service as it was rather slow. As business class passengers we were entitled to use the premium Gatwick pass which took us through hassle free security. the lounge service was great with a lot of food selection on display. Boarding followed which was convenient. once in the flight I was seated at seat 15F which is a aisle seat like all others on this aircraft with 1-2-1 configuration. The seat was very wide and comfortable and the wooden veneer gives the cabin a very royal look. Immediately afterwards the CC got some refreshments and I chose the apple juice. This followed with a hot towel. The flight took off at time. the CC then brought the menu and asked for our meal preferences. After the meal which was a real gastronomical experience the CC transformed my seat into a fully flat bed with a soft mattress and a puffy duvet. after two hours of sleep they got some light meals and I chose the chicken pie which was delicious.the quality of headphones was good and the TV screen was very wide. They also provided socks and eyeshades for a comfortable sleep onboard. in all it was a surreal experience and Emirates proved that they are one of the top airlines in the world.

Emirates

trip_advisor

['Tangibles', 'Reliability']

Awesome Airline!

Such a nice airline for flying around or getting to Latin America. They offer services from so many different places with a wide variety of destinations. The staff are all amazing and the airline has so much to offer. They do meals for vegetarians and gluten free folks and the options are pretty decent as far as airline food goes. They really go above and beyond to make your flight as comfortable as it can be.

Avianca

trip_advisor

['Tangibles', 'Assurance', 'Empathy']

Disappointed in one way trip

We flew one way first class from Pitt to rapid city and was disappointed to find that the second leg of the flight was not first class. And to add to the frustration, once on board, we were delayed 1 hour!!

Delta

trip_advisor

['Reliability']

NIGHTMARE

I will NEVER book with Allegiant again!!!! After arriving to the airport and checking in, we were informed that our flight had been cancelled and rescheduled for the NEXT day. Again we arrive and check in early only to be notified by text that the flight had been delayed AGAIN. Get this... Customer support (I really struggle to call it that) was not aware of the change until I told them. We have lost so much $$$ on this whole ordeal and Allegiant's 800 number has been busy for 24 hours. Moving forward, I will pay more with a better airline. This one is TRASH.

Allegiant

trip_advisor

['Responsiveness', 'Assurance']

Horrible Lufthansa/ United partnership

Had a terrible time with the Lufthansa United partnership. Went on trip to Frankfurt via Lufthansa. Flight was booked via a travel agency. When I tried connecting my frequent flyer number to the flight I was told by united that they could not find my flight b/c it was booked via lufthansa. I was told by lufthansa that they could find my flight but that they could not attach my united frequent flyer number and had to call united abck. After a few more rounds of phone tag it was clear they whatever star alliance partnership the brands claim to have might as well be in name only. They shared almost no information and were totally unable to track my information across both accounts. Terrible experience, very unhelpful.

United

trip_advisor

['Responsiveness', 'Assurance']

Flight attendant was hilarious!

One of the flight attendants was our entertainment on the flight. Had everyone laughing and happy to be on a completely full flight. Very enjoyable! Southwest has the best flight attendants! Of course, we took advantage of the 2 bags flying free... on time both ways.

SouthWest

trip_advisor

['Assurance']

It was a smooth flight but can be improved

This time for the JetBlue is much better than we flied before with JetBlue airlines.Because we booked Group A ticket , we did not need to wait for long line ,especially I did my early check in at home with my phone. So, the only thing I need to do just scan my phone and show my passport to the weird TSA officer who always treats passengers like terrorists.We are proud American citizens. please treat us with right attitude.The only problem for this flight was that we could hear the flight attendants were arguing each other with nasty attitude. One of the female attendant wanted to put my very small handbag to the overhead cabin without me there and without my permit to touch my personal belonging. which none of the flight attendants I flied before ask me to do so .she refused to follow the chief flight attendant's decision to let me keep my very small hand bag. Over all it was smooth flight. the chief flight attendant he was great.

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

Great value

Have found them on time every time I have used them, only problem is the boarding. Staff very pleasant and helpful

SouthWest

trip_advisor

['Responsiveness']

Not recommended for individuals with medical disabilities or limitations

I had a free carry on bag with medical devices in it that could not fit in personal item, as well as other medications. Air canada made me check my bag on a flight with connecting stop, leaving me without my IV pump and other medications. I let the person at the desk know of what my carry on had in it and they did not care.

AirCanada

trip_advisor

['Responsiveness']

RSW to San Jose CA

I flew from Ft Myers to ATL. The flight was a bit behind schedule landing but then there was delay in ATL for longer than expected. Eventually things became ready and we were on our way to CA. Pleasant trip and accomidating.

Delta

trip_advisor

['Reliability']

Not a bad flight

Wasn't a bad flight but the lady behind me put her toddler on her lap who then proceeded to kick me in the back the entire flight. The stewardess did say she would say something but by that time it was a bit late in the flight. Entertainment channels were good.

Emirates

trip_advisor

['Responsiveness']

Customer service leaves much to be desired

The flight staff from start to finish was extremely rude. Allegiant has continued to fall very short with regards to reliability and customer service. I would not recommend utilizing this airline.

Allegiant

trip_advisor

['Responsiveness']

Horrible Experience is an under statement!

I am currently on day 4 of an international trip and have yet to receive my luggage. Air Canada employees have been less than helpful. They have offered nothing in compensation for the emotional distress and disaster of a position I am in. I never get the opportunity to travel and they have made my trip an absolute nightmare. They have no clue where my bag is and are clearly making no effort to find it. The trip I have been so excited for has turned into the trip I can't wait to be over. I'll never travel with them again. This airline does not care about their customers in the least bit. Likeliness to recommend should have zero as an option. In fact, I would recommend not travelling with them at all.

AirCanada

trip_advisor

['Responsiveness', 'Empathy']

Zero help? Zero resolution

You have a travel credit, FORGET IT Frontier has no call center. They are NO help. Their chats error and time out. Their people hang up on you. Probably not their fault. Book these flights if you want to be delayed. And you shouldn’t bother canceling or even buying their trip flex. I bought it and it didn’t help. I got raped. Frontier has screwed me time and time again.

FrontierAirlines

trip_advisor

['Responsiveness']

Excelent, it's my favorite

I always travel by Avianca, the food is very good, the chairs are comfortables, the staff is very kind and polite, its service is wonderful, the flights are very on time, national or international trips.

Avianca

trip_advisor

['Assurance']

No respect or courtesy for their customers

We had a flight to New Orleans and when we show up to LAX they announced its canceled. The “manager” Erica then begins to yell at this Mexican family who is not understanding. Then when we come up to the desk, the gentleman that was helping us was looking to accommodate, when she tells him rudely “there’s a line” so I asked “in other words you do not have time to help us” she said “there is a line, that’s our priority!”

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

JetBlue round trip flight

Good flight, adequate legroom and seats. Good inflight service. Departed and arrived on time. No complaints.

JetBlue

trip_advisor

['Assurance']

Decent Flight for the Price

If you are looking for an airline that provides flights without all of the bells and whistles, Allegiant Air is the choice. This means you should be prepared to pay for your seat selection, carry-on bag(s), checked bag(s) and if you plan on eating any snacks or drinks on the plane, bring money. They do not provide any complimentary snacks or drinks. Essentially, with this airline, you truly get what you pay for.

Allegiant

trip_advisor

['Tangibles']

Direct/Non-stop flight cheap!!

My teenage children travel often on Allegiant Air from Sanford, Florida to Ogdensburg, New York. It’s a direct flight from Sanford to Ogdensburg, just 3 hours. Super cheap always. Ogdensburg is just 40 minutes from Ottawa where all our family is. Best flight deal and always direct from Sanford/Orlando. Service is great, efficient and well priced. Little hidden gem airline from Florida to Ottawa!! Worth the 40 minute drive to Ottawa. The airport is literally at the border. Allegiance is phenomenal!!!

Allegiant

trip_advisor

['Reliability', 'Responsiveness']

JET BLUE The BEST

Always fly JET BLUE 3-4 times a year , great experience, awesome service. free snack and soft Drinks

JetBlue

trip_advisor

['Responsiveness', 'Assurance']

Always delayed

It’s really annoying that every time I fly Jet Blue its always delayed not by a half hour but 3 to 4 hours. Free Wi-Fi I don’t think it’s worth flying anymore because they just can’t get their flights on time. So frustrating!

JetBlue

trip_advisor

['Reliability']

Early March flight with no problems! Southwest!

Nice flight on Southwest early March. Made it back home before things got crazier with the Covid19. No problems. Southwest always delivers!

SouthWest

trip_advisor

['Reliability']

Great flight

Staff at southwest is always friendly and do an amazing job. I always try to fly southwest if possible.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Excelente experiencia

El servicio a bordo es muy bueno, las personas son amable, tratan cordialmente de solucionar tus inconvenientes; tiene una aplicación para check in buenísima, puedes ver el estado del vuelo, entre otras El itinerario es cumplido La comida es buena (no tan mala para ser aerolínea) Tiene muy entretenimiento a bordo

Avianca

trip_advisor

['Tangibles', 'Responsiveness']

FAT to JAK

I elected to fly with United while they were offering a promotion, my ticket was cheap and I was able to board with group 2. My flights were comfortable and there was a good variety of in-flight entertainment.

United

trip_advisor

['NA']

Great Value

Very efficient attendants both at check-in and on the plane. Made me feel safe and comfortable. The plane was clean.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

Worst reliable airline bar none.

My husband has been commuting for work for a year, and flies Jetblue from Westchester to West Palm Beach. Virtually EVERY SINGLE FLIGHT has either been delayed, diverted or canceled. Today multiple flights, including his, have been canceled and their "solution" is to rebook him in 2 days flying out of a different airport (Newark, NJ) and flying into a different airport (Ft. Lauderdale). Totally unacceptable. Try calling? They don't even give you an option to speak to an agent. Try online chat? The wait is in excess of 2 hours. Want to manage your flight online? You aren't able to manage your flight online. This airline started out great and has been in a declining free fall since. Travelers beware.

JetBlue

trip_advisor

['Responsiveness']

Why Have Rules if They Are Not Enforced?

When booking you have to check off that you are Covid symptom free etc. An intoxicated gentleman (who was served 2 drinks on the plane in addition to his already inebriated state when boarding)was in front of us (he was moved up because there was limited passengers.) He proceeded to literally cough uncontrollably during 80% of a 4 hour flight. He had to be instructed to put his seat belt on when we landed though we were to leave it on all flight. He was thrashing around, dropping items and turning back towards us coughing the entire time. The only thing the flight attendant did was say "bless you" once as he walked by. No attempt was made to have him mask up or move. We felt as if our safety and health were compromised the entire flight. This experience will definitely weigh heavily on us and our family and friends choosing not to fly Spirit in the future.

SpiritAir

trip_advisor

['Responsiveness']

Highly Recommend. Staff are great!

Highly recommend travelling with Jet Blue. The staff couldn’t be more helpful. We had an issue with our flight. The times were changed and we didn’t know. They put us on a flight the next day with no hassle and no extra expense. It was a stressful time and they handled it with grace and speed.

JetBlue

trip_advisor

['Responsiveness']

DO NOT RECOMMEND for parents with young kids!

If you are flying with kids I would 10/10 NOT recommend Frontier. I booked this flight in November of 2023 to fly from Denver straight to CLT. My plane was supposed to leave the morning of the 28th and land that same afternoon, no stops. Frontier changed my flight in December without even notifying me. They had me flying from Denver at 12:30am to Orlando, being on a super long layover in Orlando until 8pm and then flying to CLT WITH TWO KIDS (a baby & a 6yo.) it was extremely difficult and took me a couple days to finally be able to talk to a human and explain why this flight wouldn’t work. They did change it thankfully to leave the next day. Day before the flight we get the email to check in. I fill everything out and had to spend another $50 just to have my 6yo sit next to me. They had her in a seat, 15 isles behind me! Did I mention she is 6!!!? Will never ever fly frontier again.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

worst airline!!

this was my first time taking spirit and i will never ride spirit ever again. I landed in Orlando Florida and my baggage never made it on the plane. i had checked in an hour and a half before we boarded the plane. They told me to file a clam which i did and they said that my bag was still in Pensacola. the next day, the update on my bag was that it is missing... I've had to call customer service 20 different times and each time i am told something different. This is the most frustrating thing ever. They are telling me to call a different number and when i called, it is out of service. I am on hold for 30 plus minutes each time for them to transferring me somewhere else..

SpiritAir

trip_advisor

['Responsiveness']

Terrible customer service and even worse on the app.

Spirit is terrible. To cancel my flights they were charging me so many additional fees. I made clear that personal reasons came up and I could no longer travel on that date and simply needed a different date. Initial cost of flights was 265, to change or cancel fees, were 245! So essentially my money was taken.

SpiritAir

trip_advisor

['Responsiveness']

Baggage

There was no email response back nor update the status of the luggage and phone no provided on report are not reachable. Totally no customer service response about my lost baggage from 3 jun 2022 flight (EK 0355/EK 007). Emirates bag tracker website I was told to check has keep show tracing in progress. Rubbish, expenses again and again, after 5 days still no update the status of my luggage. How agony feeling, i don't think Emirates airline can understand. Is horrible and lousy service I ever had in my life.

Emirates

trip_advisor

['Responsiveness', 'Assurance']

I have always been treated with professional and respectful agents.

I’ve come to love Air Canada and all its agents and crew. I fly from Calgary to Toronto on my first flight. Then from Toronto to Dubai. It’s a long flight of around 11-13 hours, but I have always appreciated how the flight attendants really try to make the flight as enjoyable as possible for the long journey. I have read some of the bad reviews and that is what pushed me to write my own. As with any company, there are some individuals that may hurt the airlines reputation, but the vast majority do their company proud.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Delta Premium Select: Disappointment in the air

The Class of Service list did not include the category in which we flew. It was actually Delta's new Premium Select and as much as I like Delta and rarely find fault with the airline, Premium Select was a huge disappointment. We flew the trans-Atlantic legs (Minneapolis-Amsterdam, Amsterdam-Seattle) of our trip from Vancouver to Athens on an Airbus A333 aircraft. The cabin looked good when we entered and we were warmly greeted by an ace cabin crew and provided with a blanket, pillow, and amenities kit. All very nice, but where do you put the pillow and blanket when you aren't using them —on your lap or on the floor (there was no room above)? Yes, there's more legroom than in economy or Comfort +, but not much more. Depending on your height, you may not find the seat very comfortable. (Frankly, the economy seats on our 45-minute shuttle flight from Seattle to Vancouver on our way home were much more comfortable.) The person in front of you can still fully recline (as the person in front of me did) which encroaches on your space, puts the entertainment screen in the seatback on your nose, and tilts the seat so that you have to crane your neck to watch the screen that's on your nose. Neckache, anyone? The lighting is also iffy: flying at night the cabin lights are turned off and individual lights for reading are not very strong; dim to be honest. It's as though Delta is saying "You must sleep!" And the food. Ah, yes, the food. Delta promotes a finer dining experience in Premium Select. Maybe, but not on our flights. I think the food was the same as what Comfort + gets, we just had nicer plates and utensils. But the gloppy dinner choices stunk up the cabin. Some would use the word "aromatic" to describe the garlic and onion aromas wafting through the cabin from our meal; I would use the word "odors." And breakfast? An egg McMuffin equivalent. Seriously? Bottom line: I think Delta is trying hard to offer more, but it has a long, long way to go in Premium Select to match similar Air France or KLM cabins across the water. Premium Select sits between Comfort + and Business Class on Delta and costs significantly more than Comfort +. It's just not worth it. Next time we'll go Comfort + and use the money we save on other parts of our trip. Sorry Delta, I like you, but not for Premium Select.

Delta

trip_advisor

['Tangibles']

Great flight, lousy customer service.

The flight was great, unfortunately my checked bag was crushed. When I went to the Frontier baggage office at DIA, I was advised by three Frontier employees behind the counter that I had to file a claim on their web site. I asked if they'd like to photograph and document the damage and just repeated "Do it online". When I got home, I went to the Frontier web site to discover that a claim had to be reported to a Frontier agent within 4 hours of the flight's arrival. When searching for the damaged bag claim form I discovered it was not on the page for damaged luggage, but rather on the page for "Lost of Stolen" luggage. As of today I'm still dealing with Frontier to replace the bag. The customer service is among the worst. Unfortunately the management of Frontier doesn't seem to care, or are completely oblivious of how bad their web site & customer service is.

FrontierAirlines

trip_advisor

['Responsiveness']

Don’t Believe the change fee hype

United speaks as if they are doing something special by waiving change fees. Right now ALL AIRLINES are waiving change fees. The hypocrisy comes in where if you change to a flight that costs more, naturally you would expect to pay the difference. But if that flight is less, shouldn’t you expect the difference in a credit/refund? American Airlines can apply that common sense, but United (being greedy as usual) absorbs all that is left. That’s as immoral as it comes. Wrote United, and got a reply back of the normal cookie cutter too bad, "We appreciate you taking time to share your thoughts about our ticket change policy. We're sorry you are disappointed, and your comments are very helpful to us in understanding how to improve your travel experience. We look forward to working toward the suggestions you've mentioned, and to welcoming you aboard your next flight." So back to American Airlines I go.

United

trip_advisor

['Assurance']

Colombian airline with great domestic and international service!

Travelled within Colombia with Avianca to Medellin and Barranquilla. Then I flew with them on an airbus A320 from Bogota to Quito. On all flights there was a beverage and a snack. On the international flight, to Ecuador there was a warm meal with complimentary beer, wine and other adult beverages. Flights were on time and luggage arrived well. The service at check in and on board was courteous and efficient.

Avianca

trip_advisor

['Responsiveness']

No refund

Worst airlines.. i booked my flight in may 2023.. its been 4 months I didn’t received my refund for the flight… service is very bad..i will never recommend air canada flight

AirCanada

trip_advisor

['Responsiveness']

Flight to vegas

We have been Delta flyers for years, Delta does a wonder job, I have alway had a great experience with the crew and I find them to be very helpful when I need something or have a question. They are always very polite

Delta

trip_advisor

['Assurance']

Great Flight on United

We experienced attentive service, comfortable seating and good food on the last flight we took on United.

United

trip_advisor

['Assurance']

The Unknown Soldiers ( dream team)

I flew recently from Manchester to Dubai as usual with Emirates, I always have the best experience and care, but I have never felt this experience that I noticed in this flight, recently I had a medical need to sit less, so I was walking and stretching near the cabin crew working area, and what I observed is something passengers to see, as we are sitting comfortably and served in economy class like a first class, I saw the crew working efficiently and effortlessly around the second , they have high standards of organisation and communication skill, the team worked at a high quality to achieve one goal which passengers safety and comfort, without compromising either, they still have the time to attend every person and be supportive of each other. The organisation skills was top notch and the hygiene was better than an operating theatre (doctor speaking), the staff was multi nationals but you don’t notice any culture clash as if there culture is Emirates airways. Could write an article if the space allows which I recommend the airline to publish an article in the flight magazine about the true nature of the job , the skills the staff have and the integrity they have in delivering the job right. Most of us they think the job is only about serving food and passengers comfort, the captain and the flying team deliver high standards of safe flying but the cabin crew are the sole responsible for passengers safety and I don’t many people knows this. All I would say this is a dream team who work well above any standard of care and duty just to deliver the job right. This dream team are Supervisor Omer, and Beate, Haifa, Thaysa, Christina, Kristiana, Rodrigo, Amina, Kirui and Menka ( who kept the facility spotless clean and tidy throughout the flight) big round of plause of me and I am if all passengers seen what I have seen they would have given them a standing ovation. Well done and keep up the hard work.

Emirates

trip_advisor

['Assurance', 'Empathy']

Trash 💓

This airlines should be illegal: it’s a tube with wings and a TRASH crew and service who can’t do anything but scam you. I had a flight at 6pm which frontier then claimed to have “mechanical complications”, which then proved to be a LIE after us passengers saw that they were actually short on pilots. This was not the first offense that the airlines made against me today. Secondly, frontier proceeded to cancel the entire flight after 4 hours of waiting for a status update. If this is not wrong enough, the airlines then increased their rebooking prices to $459 compared to the original price of $78. Frontier did this immediately after cancelling the flight. I have now been at the airport for 8 and a half hours in total and am not having it. Frontier's service does not deserve to be called service— the employees are rude and inconsiderate, they dismiss you when requesting a refund, and refuse to give a voucher for hotel stay. I am now paying extra money for flight rebooking, uber, and hotel. Overall, I have wasted a good amount of my life and energy with this damn frontier and will never NEVER EVER FLY FRONTIER AGAIN! Frontier, you should be ashamed for your lack of integrity and your distinct disorganization. You cause nothing but hardship and pain.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Typical United flight, nothing memorable. 17 HOURS!!!

Had to fly United to Singapore under the Fly America act. It was SFO SIN, 17 hours direct. While some people might love direct flights, to me that was a bit long and would have preferred to stop in either ICN or Japan. But it was a decent flight in economy, legroom fine (I'm not very tall at 5'8) and inflight entertainment decent. Had a few meals served, mostly forgettable. I think because the flight was so long and I had to go to work the moment I arrived, I just took the time to try to get some sleep (didn't watch very many movies at all like I'm used to). I do remember I was able to get lots of water to stay hydrated and walk around alot to stretch the legs. Was able to get lot of snacks too. Overall a typical United flight in economy with not a whole lot memorable about it except just being long. But it got met there on time.

United

trip_advisor

['Reliability']

Check all the details on your ticket when you check in!

In my opinion.... Allegiant positions itself as a discount airline... the planes sure feel like a discount airline... the up charges for a water or snack signify that you're on a discount airline. But the prices sure don't feel like a discount airline to me and I feel like they are getting sneaky. I purchased what appeared to be an inexpensive ticket to Boise... which then was driven up in price by the "bundle" that I purchased in order to get a seat and a carry on bag. This doubled the price of the ticket. Okay, so I accepted the bundle and went ahead so I could choose a seat and also have my carry on bag. When my check-in online came through, I noticed a very small icon that showed a checked bag, but no carry on bag. I called the airlines only to find out that... depending on the flight, they can change from a checked bag to carry on and vice versa. They wanted an additional $104 for 2 people to have carry on bags. After I already purchased the highest bundle. At this point, I could have booked a flight to Hawaii for less... seriously. In all fairness, they relented and changed my bundle back to checked.... but be careful and pay close attention to what you bought and what you get on your boarding pass. Southwest, Frontier, or Breeze airlines ought to give this company a run for their money.

Allegiant

trip_advisor

['Tangibles', 'Responsiveness']

nice flight with very cooperative staff

It was a busy domestic flight on an week end and the flight was full , we had vegetarian constraints but the staff went out of the way to make us comfortable and provide us what options were available

AirCanada

trip_advisor

['Responsiveness', 'Empathy']

Easy Breezy

After dealing with another airline (which will remain nameless) the boarding process was handled so professionally. No one pushing and shoving people out of the way. The flight attendants were courteous and helpful. Overall it was a pleasant trip. Will definitely fly with them again.

SouthWest

trip_advisor

['Responsiveness', 'Assurance']

PLEASANT EXPERIENCE

was treated like a VIP and it was very pleasant experience. And will recommend any one wants to travel in first class

AirCanada

trip_advisor

['Assurance', 'Empathy']

Almost 5 stars, but there was one glitch

Overall we enjoyed our flights to and from Canada on Air Canada, and would fly on them again. Our problem was that we had prepaid for meals on the flight, but by the time they got us they were out of meals. In the end we loaded up on snack items. The fact that we were only half way back on the plane is the surprising factor. They said that they were not given enough meals. I would say that they didn’t have very many since most people don’t buy meals. They should at least have enough meals for the people who prepaid for them. We did contact AC the next day and they offered us an apology and a voucher towards our next flight. Hopefully they will review their meal count process next time.

AirCanada

trip_advisor

['Responsiveness', 'Assurance']

Low Fares and Tight Seats

The fares are great, but be ready to pay for everything else, even water on the flight. The seats are tight, but the flight was non-stop and pretty short. Delays are not uncommon

Allegiant

trip_advisor

['Reliability']

Ms. Yoho

Very rude flight attendant at the checking counter. I saw 2 woman verbally abuse an elderly couple, They pulled them over to check their bags and both ladies from frontier ( they didn’t look or sounded like ladies in anyway) yelled at these couple in their 85-90 year old and told them if they interrupted they will not let them flight on frontier. Very sad to see this. Specially when they were that old and looked so confused. I tried helping them to translate and they didn’t let me board. I suggest you find another airline and saved yourself the abuses. In my opinion this is probably illegal and hope upper management select their employees more carefully.

FrontierAirlines

trip_advisor

['Responsiveness', 'Assurance']

Orlando to Pittsburgh 11_6

This a great place to fly into for visiting friends in eastern Ohio. Flights are cheaper and the airport is well done, lots of shops and restaurants. Easy to navigate.

SouthWest

trip_advisor

['Tangibles']

No help, long customer service wait times, no one at the airport to help navigate rebookings.

After being delayed for more than 6 hours they cancelled our flight. Then no one from aircanada was at the gate to help us rebook. We called their customer service number and was on hold more than 2 hours. And they booked another flight in a different airport next day. They did not give or offer any compensation even after we told them we read their policy and understanding our passenger right. When we did leave the next day they lost the our checked luggage for several day (we had them send back to our house). On our return flight they delayed us again and said we would have to pay to be on the next flight because all that was left was business class) we reminded them again of our rights and said they would not put us on the next flight unless we pay.more) the next flight home are more than 9 hours later. Again- they offered no compensation. Worst experienced with airline we have ever had. We gave them many opportunities to make this right on the phone and they still did not offer to make it right or just follow their policies. Never ever fly this airline! Jim

AirCanada

trip_advisor

['Responsiveness', 'Reliability']

Unfriendly to family

You need to pay a lot of extra money to be sit with your daughter aged 7. Putting your family at risk is a very questionnable commercial practice. Some films that other passengers watched were pretty offensive including nudity and disturbing violence (John Wick, concentration camp films...) Why expose children to unfit contents on other people's screen? That is shocking. On board service is very plain. Food can be eaten if you are hungry. Staff is ok

United

trip_advisor

['Responsiveness', 'Empathy']

Worst experience I’ve ever had

I travel ALOT and this was the absolute worst experience I’ve ever encountered. I bought a basic economy ticket because I travel very efficiently (usually with a backpack), but because of this I was not allowed to even checkin online or at the kiosk because this airline wanted a human to “verify” I had no oversized luggage. To make matters worse, Because I could not at least checkin even as a “United frequent flyer member” i arrived at the airport almost 4.5 hours early and there was not one person at the United counter and the kiosk was disabled. I (along with several other CUSTOMERS) waited in line for at least ONE HOUR before anyone showed up. However, the kiosk opened about 10 minutes BEFORE any humans showed up and once again I could not use the kiosk as indicated I could do online, because a human had to verify I was not checking luggage. This process wasted 2 hours of my time just to get a boarding pass when I should have been able to do this online or even at the kiosk. The seat was comfortable enough and we arrived early so I was able to make my connecting flight without an issue. I was NOT happy with this process.

United

trip_advisor

['Responsiveness', 'Assurance']

You had one job...and you failed at it.

CAVEAT EMPTOR: They may not get you to your destination...ever, and I cannot believe I paid this company $372. I was apparently the sucker born on my particular birthday. My expectations of Spirit were incredibly low when I booked this flight. I just wanted to get from Point A - Charlotte - to Point B - Las Vegas - for a guys' weekend. Eighteen hours after my flight was supposed to depart, here I sit in Point A while my friends in Point B send picture and message updates. On April 8, 2022, I spent 4 hours at the Charlotte airport up until and past the boarding time for my Spirit Flight 51 from CLT to LAS which was set to depart at 6:15 PM. Not once before the scheduled departure time did Spirit let us know the flight was delayed. At 6:32 PM I finally received a text message from Spirit letting me know that our flight was canceled. A few facts: 1) I left work early to drive to Charlotte, NC, for my flight (1.25 hour drive) 2) I booked my flight on February 13 3) Every screen at CLT said the flight was departing on time 4) Every app and flight tracker said the flight was departing on time 5) There was no one at the gate when the flight was canceled 6) There was no communication about where our checked luggage might be 7) There was no attempt to rebook us on another airline or assist in helping with disrupted travel plans 8) There was no offer to compensate travelers who were stuck overnight in Charlotte for lodging, meals, or anything

SpiritAir

trip_advisor

['Responsiveness']

Drive instead!

Frontier Airlines is by far the WORST airline I’ve ever dealt with and I’ve been flying for 30 years! I understand air space issues happen. But what frontier did and how they handled their business is beyond unacceptable and in no way shape or form do they offer customer service. They will ignore you phone call. Put you on hold until their phone lines close and you have to pry their jaws open to get your deserved refund from your canceled flights!! We had our flight from Tampa to Portland canceled. No one would help us. The next flight was over a week out that they had to offer. (This was a full flight. So me and hundreds of others stranded with no explanation as to why). Not even the employees knew. No one was on the same page. I was told that I could change the name on a ticket my family had an extra of so that my daughter could use it to get home only for them to say that they are not able to do that and they left my underage daughter at the airport by herself with no one there with her while my entire family left her to go board the flight. So I had to then again cancel another flight I had booked to get home after her. And had to purchase more tickets from another airline to get home. All frontier had to say was sorry for the inconvenience. They talk off a script like robots!! 3 days later, lost income, lost schooling, 5 airline tickets, 3 flights and we are finally home with zero help from your shi&$y company!! After the fact frontier then say “yes we do offer name change services so long as you pay the difference, I’m sorry this happened to you.” There were 9 empty seats on that flight they denied her!! I will be sure to contact better business bureau and if you are thinking of flying Frontier airlines, do yourself a favor and DONT!

FrontierAirlines

trip_advisor

['Responsiveness']

good service

Overnight flight. great food, nice options, not a lot of movies but tv series options. Good service. Bags allowance generous. I can't complain.

Avianca

trip_advisor

['Tangibles', 'Assurance']